years_active children article_title notable_works known_for spouse organization employer name occupation death_cause
1952 -- 1999 phylis , philip , jr. . philip b. crosby
 '' quality is free '' -lrb- 1979 -rrb- philosophies management maturity grid of quality management , zero defects , quality peggy american society for quality control , toastmasters international the associates martin company , itt corporation , philip crosby phil crosby quality consultant respiratory failure
philip b. crosby

philip bayard `` phil '' crosby , -lrb- june 18 , 1926 -- august 18 , 2001 -rrb- was a businessman and author who contributed to management theory and quality management practices .
crosby initiated the zero defects program at the martin company .
as the quality control manager of the pershing missile program , crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs .
