boards nationality birth_date article_title name
general , veracode electric , microsoft , chubb corporation , wal-mart american 1947 james cash , jr. .
 james cash , jr. .
james cash , jr. .

james ireland cash , jr. -lrb- born 1947 -rrb- is an american businessman who is a member of the board of directors of several corporations , including general electric , microsoft -lrb- 2001-2009 -rrb- , the chubb corporation , phase forward , inc. , wal-mart , and veracode .
cash is also a member of the boston celtics ownership group .
james cash holds james e. robison professor of business administration , emeritus .
professor cash received a bachelor of science degree in mathematics from texas christian university -lrb- tcu -rrb- ; a master of science in computer science from purdue university graduate school of mathematical sciences ; and a doctor of philosophy in management information systems -lrb- mis -rrb- from purdue university krannert graduate school of management .
he joined the harvard business school faculty in 1976 , and has taught in all the major hbs programs - mba , program for management development -lrb- pmd -rrb- , program for global leadership -lrb- pgl -rrb- , and advanced management program -lrb- amp -rrb- .
among his administrative assignments he has served as chairman of the mba program -lrb- 1992 to 1995 -rrb- , during the school 's project to redesign the mba program - mba : leadership and learning , and as senior associate dean and chairman of hbs publishing .
cash retired from the harvard business school faculty in 2003 .
he also serves as a trustee of the bert king foundation , massachusetts general hospital , and partners healthcare and the national association of basketball coaches foundation .
current research areas : the role of information technology in the provision of services james i. cash , jr. is exploring the role of information technology in service management .
specifically , he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations .
-lrb- in the united states today , service firms account for fully 70 percent of information technology sales . -rrb-
at the level of the individual , the portability of communicating technologies has led to their increasing deployment among front-line service providers .
how effective is such deployment for customers and employees , and do they perceive the effectiveness ?
at the level of the organization , applications of information technology are transforming traditional approaches to communi-cation and coordination and control of business activities and work processes .
is the orientation of these applications empowerment or control ?
if empowerment , of whom : customers , employees , or both ?
at the interorganizational and industry levels , perhaps the most prominent effect of information technology is the blurring of traditional company and industry boundaries , which is facilitating disintermediation and new forms of market access , as illustrated by the growing use of the internet for business-to-consumer , business-to-business , and intrabusiness communication .
what does the shift from face-to-face to screen-to-face delivery of information-based services mean for the average person ?
to what extent is individually customized service delivery enabled ?
besides attempting to answer these and other crucial questions , cash is also considering the organic nature of interlinked information systems that accumulate experience over time .
the continually growing database implicit in such systems promises to be an important source of competitive advantage in service businesses .
