Nearly everyone has complained of a mistaken utility bill that cannot easily be corrected or of computer files that cannot readily be retrieved. Yet few people today would tolerate waiting in long lines while clerks search for information that can now be found in seconds, and almost no one who has used a word processor would return to a typewriter. The information above conforms most closely to which one of the following principles? ['The fact that people complain about some consequences of technology cannot be taken as a reliable indication that they would choose to live without it.', 'If people do not complain about some technology, then it is probably not a significant factor in their daily lives.', 'The complaints people make about technological innovations are more reliable evidence of the importance of those innovations than the choices people actually make.', 'The degree to which technologies elicit complaints from people is always an accurate measure of the extent to which people have become dependent on them.']