http://www.mindtools.com/pages/article/unhappy-customers.htm http://www.mindtools.com/pages/article/unhappy-customers.htm http://www.mindtools.com/pages/article/unhappy-customers.htm some you can never make happy management’s reaction http://www.mindtools.com/pages/article/unhappy-customers.htm http://www.mindtools.com/pages/article/unhappy-customers.htm unhappy customers http://www.mindtools.com/pages/article/unhappy-customers.htm Mind Tools listen to her complaint unhappy customers willing to help Mind Tools: Dealing With Unhappy Customers you understand http://www.mindtools.com/pages/article/unhappy-customers.htm Dealing with unhappy customers http://www.mindtools.com/pages/article/unhappy-customers.htm Mind Tools: Dealing with Unhappy Customers Mind Tools: Dealing With Unhappy Customers