The Assertive Patient: Writing a Complaint Letter http://www.assertivepatient.org/complaint-letter.html http://www.assertivepatient.org/complaint-letter.html http://www.assertivepatient.org/complaint-letter.html http://www.assertivepatient.org/complaint-letter.html http://www.assertivepatient.org/complaint-letter.html http://www.assertivepatient.org/complaint-letter.html