AIIM says their article www.aiim.org/What-is-BPM AIIM http://www.aiim.org/What-is-BPM AIIM: What is BPM? http://www.aiim.org/What-is-BPM http://www.aiim.org/What-is-BPM http://www.aiim.org/What-is-BPM http://www.aiim.org/What-is-BPM AIIM