existing customer is 60-70% customer retention rates by 5 percent Graham Charlton – Clickz Global Econsultancy understand them étude menée par Econsultancy Econsultancy Bain & Co five times as much Econsultancy Increasing user retention Bain & Co Bain & Co 40% to 65% nella chart qui di seguito pubblicata da Econsultancy Econsultancy improving customer retention eConsultancy your customers Econsultancy Marketing Metrics Bain & Co, existing customer is 60-70% attracting new customers Increasing user retention source Econsultancy existing customer is 60-70% Econsultancy 5x more than retaining an existing one improve customer retention rates Marketing Metrics costs five times less Graham Charlton – Clickz Global 60 to 70 percent Graham Charlton – Clickz Global Econsultacy