Business Know How: Cómo responder a clientes enojados http://www.businessknowhow.com/marketing/diffuse-anger.htm http://www.businessknowhow.com/marketing/diffuse-anger.htm http://www.businessknowhow.com/marketing/diffuse-anger.htm How To Respond To Angry Customers http://www.businessknowhow.com/marketing/diffuse-anger.htm