Mind Tools this Mindtools article https://www.mindtools.com/CommSkll/EmailCommunication.htm Effective Email http://www.mindtools.com/CommSkll/EmailCommunication.htm Effective Email - How to communicate powerfully by email writing effective e-mails Mind Tools: Writing Effective Emails this Mindtools article Effective Email MindTools.com: Writing Effective Emails Mind Tools email EFFECTIVE email Effective Email article email this Mindtools article