I was hesitant to purchase a refurbished product, but everything is good.The order arrived a day early.  It was in a plain container. It was well packaged and arrived in good order.The computer looks new.  No scratches or dents.  It was easy to set up and everything works asexpected ,except for the keyboard.  One letter does not work.  I contacted the seller.  The call was answeredquickly and the young man was very pleasant.  He is shipping me a new keyboard today.You cannot beat that kind of service