I recently purchased a HP computer tower from Tekrefurbs via Amazon. The price,service and delivery was exactly as stated on Amazon. I installed the computer and life was good again, being without a computer for sometime is challenging. However when I turned it on the following day, nothing happened. I ran diagnostics, the result, replace hard drive. Hmmm, okay, I reach out to tech support. I recieve a prompt responce from Lindsey, apologetic, helpful, supportive and very sincere. After a brief exchange of emails it was decided that Tekrefurbs wouldn Fedex a new hard drive to me which I would then replace. (My choice)The new hard drive came and all was good in life again with a working computer. I gave four stars only due to the inconvience. I would reccomend Tekrefurbs to friends and family without hesitation