When I was first trying to set up the Acer PC brand new out of the box, I had downloaded and installed the Chrome browser.  However, the Acer Aspire TC-885 would not run the Chrome browser.  I had also purchased the Asurion protection plan.  When I called Asurion for assistance I was put on hold several times and then finally was connected with a representative who gave me another number to call for tech support.  When I called the number given to me by Asurion, I was told that I could not get tech support unless I bought a service contract.  Of course, the PC was brand new right out of the box.I then called Acer tech support and was told to reset the PC.  After reset, the PC screen was black, and I could do nothing.  They are sending me a CD with Win10.  The Tech support person did what they could but told me that it might take up to 7 days to get the CD with Win10 at my home.What is the difference between Win 10 factory installed and the Win10 CD Acer is sending me?  (rhetorical question)  This one is going back.