My primary concern in ordering one of these refurbs was the numerous reviews reporting a "bait & switch" aspect to their purchase. In my case I did not receive the *exact* item in the description, but what I got was actually an upgrade in terms of the processor (Intel i7-3770 CPU @ 3.40GHz vs Intel i5-3470 3.2GHz in description). It had the full compliment of ram promised (8 GB), and the advertised version of Windows (10 pro). Mouse and keyboard were in good condition, and complete working order. Shipping was very prompt, and the entire unit is in good condition, except the front headphone jack which is a bit wonky (loose, with intermittent connection), but that is not an immediate concern, and that whole assembly can be replaced for under $20.I was willing to take a chance for the price, and I am quite happy with the purchase. I've only had the PC for a couple of days, so I can't comment on long-term reliability, but in terms of receiving what I ordered, it worked out quite well.