The computer will NOT setup. No one answers the phone and the tech support line says the the mailbox is full. Will try one more time and if no answer then it goes back!!First post got results. After several hours was able to get the computer semi-working. Still unable to set a PIN for some unknown reason but can log in using MicroSoft password. Verified that the system RAM and Storage were as ordered.Computer will be used only for the transfer of about 100 VCR tapes to DVDs Will update later on how the computer responds to that use.