The device is great on all material fronts. The problem is the hardware support. If you have an accident with your Pixelbook Go you ain't going to get it fixed anywhere. Even the Google suggested service partner doesn't have any parts to fix these little laptops. Not found anyone who can help with a simple repair having had an accident.We've bought a bunch Chromebooks over the years for family: partly because the cheap ones work pretty good and if a family member breaks a $250 Chromebook, I'll just mail order another for them and the can pick up where she left off. That and the low admin overhead are the entire value prop of Chromebooks for me. With Pixelbooks you step up to $1,000+ for the hardware and that's not something we can afford to do and frankly didn't expect.Pixelbook support folks are friendly but will say you missed the opportunity to get their accident protection. Indeed. No consolation at all.