This computer has lived up to expectations and was equipped as advertised with the bonus of a new keyboard and mouse.  It was packed with a form-fitting envelope of large bubbles and the package said what it was, which, I feel, causes the shipping folks to be more appropriately careful. This computer has only slight cosmetic wear.A couple of small issues though. At first it wouldn't boot up because it couldn't find the bootmgr file, which the machine indicated was a usb device and no such device was shipped.  I had to borrow a laptop to lookup the correct F key to bring up the boot menu and then hope the OS was on the C drive, which it was. Someone unfamiliar with computers would be looking for outside help; time-consuming and/or expensive. The quick start guide included the W10 serial number, but there was some confusing explanation about the status of the OS due to being a refurbished unit and not a new one.  Still, was able to register the OS with no problem. So a star is taken from the rating.I'm new to Win10 and was a bit apprehensive due to other reviews....I didn't even download it when it was offered as a free upgrade to Win7 users. However, I'm giving it a try and so far I'm pleased with it especially after loading my old familiar programs, which were all compatible and cut down on learning such things as mail and writing docs and spreadsheets. A lot of these I had previously installed on a separate hard drive, which I installed into this computer, making it possible to set things up simply by hitting the various *.exe files.  I do have more memory and CPU power than with the W7 machine and I'm sure it's faster, even though we're all impressed with a new computers speed until we bog it down over time with additional software, games, etc.Overall and in view of new prices, I would recommend buying refurbished for more bang for the buck, so long as one uses Amazon fulfillment to have your back with most problems.UPDATE: In this case, and in hindsight, I also recommend the extended coverage because the power supply failed today, 6 months after purchase and 3 months past warranty.  Extended Warranty about 20.00, Power supply about 40.00.