Bought this item from Amazon warehouse deals. It was supposed to be refurbished. When I turned it on, the name of the previous owner was still on the sign on screen. So I needed the password of the previous owner. I contacted Acer support. They gave me instructions for a system reset. Nothing worked. Acer support told me: try to Email the previous owner. The Email of the previous owner was showing on the sign on screen. I emailed the previous owner but the Email failed. It is obvious that the unit was never refurbished. They simply sent the returned item to me without even looking at it. The Amazon support agent told me to return it for a refund. The returned item was received by Amazon 8 days ago, but I am still waiting for my refund.. I have bought other refurbished items from Amazon warehouse deals without any problems. In this case it borders on fraud. The person that allowed this obviously faulty  product  to be shipped to a customer should be fired. I have been an Amazon customer for 20 years and have never experienced anything this stupid.