I ordered 2 of these for my sons as Christmas presents.... pre-sales support was great - post sales support has been non-existent.... my emails have gone unanswered, calls to tech support are met with a constant busy signal....Neither of the systems had all the drivers loaded properly, when they boot up we are met with "can not be found" errors from the get go.... so I had to go to the manufacturers site and get the software that was not supplied from CyberPower.... as you can see from the photo... one of the systems only has half of the internal LED lighting even working.... the Liquid Cooled CPU fan does not work and neither does one of the front fansAdditionally, one of the systems hangs up anytime you try to shut down or copy data…. It just hangs there for 45 seconds to one minute before it does anything… the other system has no delay at all so obviously there is something wrong… I would love to get it addressed but no response from CyberPower PC is making that nigh impossibleOn a side note, the fan noise on these systems is very LOUD... I will measure the db level and post it with pics on an update