I purchased this refurbished unit because I'm on a strict budget and I needed something that could handle audio/video editing as well as digital art software. Well, firstly, it arrived 4 days later than first estimated. While I wasn't thrilled at the delay, I understand that all manner of industries have been affected by the insurgence of Covid-19. So, no points off for that. However, I was surprised to discover that it had to go through US customs, as Skytech USA LLC. is apparently based in Canada. Upon unboxing, I was satisfied with it's appearance (only very minimal scratches on the casing) BUT, I was unable to actually hook it up to my tv as the DP to HDMI cable had not been included as advertised. Rather than wait for a replacement from the seller, (according to other reviewers, the cable they include is of lower quality anyway) I purchased one from another vendor and I was able to try it out for the first time yesterday. Startup was smooth and quick and the unit runs much quieter than I expected. I've had no trouble installing/running software or drivers. So, at least for the moment, I am satisfied.