I bought the system last August and it has worked great.Item arrived in excellent condition. There is a small imperfection on the lower right corner which is not visible as I have the PC near the floor in my PC desk. The interior was clean. My system is the 3550 3.3 Ghz instead of the 3470 3.2 Ghz advertised in the listing. Mine didn't include a mouse or keyboard which was no problems I am using those from another Dell desktop.I did have trouble initially as my mouse and keyboard are PS2 connected. Refurb Ninja went out of their way to help me diagnose and correct the problem.I did add a Samsung SSD for the OS;using the HD that came with the system for data I added 4GB of RAM.I am using this PC primarily for email,web and quicken. Sound card works great whether streaming or playing CD's.One minor problem that has recently occurred is that the DVD burner no longer works but that is minor and inexpensive problem to fix. I did purchase the Asurian 3 year plan.Would definitely buy this machine again and definitely from Refurb Ninja