I have purchased "refurbished" or "renewed" computers over the years but when they arrived they had a few scratches here and there from obvious use. Normal wear and tear. But If I had not known better I would insist that this computer was brand new, never used by anyone, ever. The outer case was pristine. Immaculate. Perfect. The inside: ditto! It performs wonderfuly and is super fast. I just cannot say enough nice things about this computer. I am pleased, to say the least.