I had this lap top for 10 months. when it broke down. I took out the insurance when I bought it and have been fighting assurance  all the way on honoring the insurance I purchased. They referred me to HP which HP does not guarantee refurbished Lap tops. I dislike that the key board does not light up so it makes it difficult to see at night. It has a light by the camera that is useless does not help see anything at all. Battery did not hold a charge for longer than 5 min.