I just purchased this grade « A » Dell refurbished Core i7 8th gen. Latitude 5490 laptop and it is flawless, not a scratch or any wear of any kind, can be observed anywhere. The installed hardware is as advertised. Once powered up, the Windows 10 operating system had to be updated. Once updated, Microsoft offered free of charge the upgrade to Windows 11. The battery on a full charge lasted 5 hours. The only drawback, the keyboard is not backlit. Overhaul, totally satisfied of the purchase.