I bought my FIRST ACER for my grandson for school (Sept 2019). In April 2020 just 7 months later,  we found out the speaker doesn't work. We were doing zoom on it and the sound didn't work. It probably wasn't working to begin with. I should have contacted ACER at that time but since the sound didn't work ONLY on conference calls it didn't bother us that much. So I bought a second one for his brother  also for school online in May 2020. Same problem ,we needed to use ZOOM for Dr. Appt. ONLINE. Sound wasn't good so we called using our PHONE for the sound and used the laptop camera and then muted the sound on the computer. On the first Acer the screen went out completely(the filament) just 2 days after the 1 yr. warranty. So be prepared to WASTE $385 ,as ours only lasted a year!!! I wouldn't have bought the second one if the screen had gone out a couple of months sooner.So I'm waiting for the second ACER to go out. Obviously there's a HUGE ISSUE with the camera sound. I was so thrilled with it  before the issues as the color was amazing great lit keys. It was very stressful when the screen went out during school!!! Luckily the school still had laptops available to loan us!!! There's a reason these are so cheap. I'm wondering if they are refurbished and they aren't mentioning it???? I've bought several laptops in my lifetime and I've NEVER had one only last a year OR LESS till now!!!Well today the SECOND Acer screen went out after only 7 months.. I'm the user on it and I'm VERY CAREFUL with it and rarely use it. I'm 68 yr. Old female who worked for AA Airlines so I'm familar with computers/Laptops. Acer DOES NOT HONOR their ONE Year WARRANTIES. So now I'm expecting the 3rd Acer to crash.