Latest update: Amazon support was 0 help(see below). I contacted Greentoptech (the seller) and they were fantastic.  Shipped me a new SDD drive at no charge and all was back up and running.  They had offered my choice of new SDD drive or full refund.  Awesome PC and better yet, awesome seller.  Always check reviews of the seller of refurbished items...  I paid a couple dollars more to have a seller with a great reputation.  Was well worth it.  4 stars for product only because Amazon support was so bad.Update- PC drive died (I know it is supposed to be SDD which I did not think had these problems.  Anyway after full setup, PC would not boot.  I know this can happen, reason for 1 start is Amazon support call was painful and they wanted me to call HP for support.  Product is not covered under HP support so I have no idea why they wanted to have me call.  I refused and asked for replacement.  Only thing they can do is send email to vendor, so I will update if my return goes well.  But right now, Amazon support for refurbished is 1 star at most....I see some comments about no dvd-rw or wrong memory... not in my case.  Machine I recied matched all the specs including dvd-rw and 32gb memory.  Machine was clean and in great condition.  I would recommend.  One note, I did look for a seller with a good solid reputation.  I paid more than lowest price by looking at other sellers.  Only cost a couple dollars more.  Would also recommend verifying seller reputation as well.  My seller was  Greentoptech .