The laptop arrived quickly and exceeded expectations in most areas - I couldn't see any smudges / wear and tear and appeared basically new. The Windows 10 was upgraded to 11 for free by Microsoft. The screen was touch screen, everything worked including the finger print reader.Had an issue with the battery when working initially, but the seller was very quick to respond and address the issue. They sent the replacement immediately, and after getting the replacement and installing it, the laptop is working flawlessly.The laptop seems to have a ton of upgradability. Also, considering the initial issue that we faced, it's likely more suited for someone with a bit of technical knowledge or ability to use google to resolve some basic issues.