when i received the laptop it was still in it's plastic wrap as if it had never been used nor opened. It's brand spanking new as far as I see. One thing I did figure out, I don't know if someone who had this computer first programmed two particular keys to function the opposite way or the computer manufacturer. What I mean is I noticed the number 2 button if you press it, it will type the number two. However if you press the shift button and press the number 2 button you will get the " quotations symbol instead of the @ symbol. If you want to get the @ symbol you will have to press the shift button and press the quotation button instead. It's like the functions on the number 2 button the @ symbol and the quotations button are crossed up. Also the number 3 button if you press shift and 3 it will make £ symbol instead of # symbol. If you want to make the # symbol you will have to press the button to the right of the quotations button. Other than the functions on SOME of the buttons are switched up, NOT ALL, the computer still seems to work fine. Easy to use, light weight, it's different in which I love different, it stands out. I'm going to keep it and continue to play with it til I learn all of it's functions and go from there. I still recommend this computer to all the curious explorers out there who are currently looking into purchasing a computer soon.