This is my first time buying a refurbished product through Amazon and I am having a very hassling experience. The laptop came with a foreign keyboard layout, and nowhere it was mentioned in the specification that the keyboard layout is not Indian. I tried to contact Amazon, got the sellers tech center number, called up the tech people, they listened to the problem but did not solve it. For last few days, I have been trying to follow up with the tech guy but he doesn't pick up calls. I have been a long time Amazon customer, but this experience has been really pathetic. Amazon does not seem to have any control over the sellers when it comes to refurbished products, the consumer is completely at the mercy of such sellers. As a result of this, I am now running pillar to post for finding a solution to the problem. I would advise people not to buy this product.