We have had the new Dell OptiPlex 7020 computer for alittle over a month now. It was easy to set up, packaging and boxes kept everything secure for safe delivery.With the conversion of Windows 10, in 2020 I basically had not choice but to either upgrade my dinosaur of an old computer, and hope it would be compatible with Windows 10. OR shop for new one. After doing some research on Authorized Microsoft Refurbishers, along with their certifications and standards, I was pretty confident that I could find a new system that would meet my needs for about a 1/3 of the cost. I'm very happy with the cost, quality,, and overall appearance of the new system!!