Mine showed up looking brand new and contains even better components than advertised. As others have said, this company really comes through with a like-new and ready to go iMac. Checked out perfectly on the Mac hardware test and is literally without a scratch or even smudge. The simply beautiful 5K Retina screen is flawless, with no dead pixels anywhere.Makes zero sense to buy a newer model when these perform at such a high level. Very highly recommended. Buy with confidence.