My kid started using an ASUS chromebook since here 3rd grader year and donated it after using it for 6 years. For those years, we had 1 LCD replacement and one hinge replacement - all DIY. Total cost of ownership $257. It was still fully operational with 7 hour battery life - not bad after 6 years of service. When we move on, we wanted something from ASUS but she didn't like the design (edges were too sharp). We replaced the unit with Pixelbook Go. A little pricey but we loved it. Battery is awesome and screen's sharp. The best feature of all was the speakers that are loud and clear. These are somewhat near territory of hifi (even can complete with a macbook pro 15 inch). She has her iPad Pro but she uses it for drawing purposes only and consume all multimedia contents on Pixelbook Go. That's enough testimonial for the quality of the screen and the speakers. TouchPad is also very well tuned (hey, it's a piece of hardware from the OS maker. It's supposed to be good).Now why one star?Google has relatively short history of making hardware products and it does not have similar size dedicated teams for hardware parts. As a result, hinges, connectors, and whatever that integrate those expensive parts are not up to the same quality. This is only evident at longer uses. At first, my kid started complaining about creaks the hinges make. It was not caused by any spill. She did not complain further since it's loud only when the lid is open quickly.  I think there's a design flaw in the tensioner spring. Then at the use of 10 month, it won't turn on. We went through full cycle of trouble shooting (thinking this is one of those issues caused by the depleted battery), but it turned out nothing helped. I noticed the camera lamp blink for a short period of the time when it's reset, so I thought it might just be the screen (or the graphic module) that went bad. When I plugged in an external monitor, it booted up nicely. I initiated the RMA process, backed up the local files, and sent it to the RMA center. From the initial consultation to shipping, it took a full 1 week (got the label in 5 business days). Now I am waiting for the refurbished replacement, but overall, I'd much prefer handling this through the retailer I bought from.When I have a product from Apple, I'd just make an appt at the Genius Bar and things are handled there. If Google as a company wants to compete in the same field they should step up the customer experience by offering a faster turn around time especially when hardware design does not match with the competition.If you are in the market for a chromebook, I'd recommend a product from ASUS or Acer. Product makers that have been in the market for a longer period of time.----- UPDATE (9/14)17 days after initial support request, my pixelbook go finally arrived at the RMA center. Now they will have to evaluate whether this was indeed a warranty case (in case of the customer fraud), then send the refurb unit back. This entire thing would've been avoided if they allow the retailer (like BestBuy) handle the situation. At least, Google should use express shipping services for a case for warranty repairs.----- UPDATE (9/18)21 days after the initial support request, RMA center shipped out the replacement. This time they used the Fedex express and will arrive in 3 days which makes it 24 days turn around time. I am changing my review to 2 stars since there were no additional hassle. I was not going to be surprised if they sent 'due to users fault, it's not covered' kind of BS email. I am pretty sure the refurbished unit they sent is going to be the same as new in every way (except the box). I will update if this expectation was too much.