The computer arrived on time, and was well packaged. The item looked like new, was easy to set up, and worked with no problems.  I especially liked the back-lit keyboard, which was one of the major reasons I purchased this computer.  I spent a lot of time looking for a good computer at a great price. I believe this one  - to be the best value  - for the money. I could not comment on the touch screen, as my computer did not have the touch screen feature.