Bought this with mixed emotions because of other reviews for other suppliers but when this computer came it was very well packaged, looked new, and it works fantastic so far for what I wanted it for! It booted right up into Windows 10 and I was able to update it with NO problems. I could not be happier with the seller and the product. If they ship all of their products this way, they are head and shoulders above others that do refurbished items. I also bought an extended warrantee, which I always do for refurbished electronics that cost a bit more. It is simply a smart thing to do.