Received the Dell desktop in a tightly secured box with foam packaging inside. Got a nice free keyboard and mouse too!Before I turned the computer on, I had to scurinize the appearence. The outside looks very clean with no dust, no dirt and no scratches. I easily flipped the desktop open to look inside. It is super clean! I couldn't tell if the parts were refurbished.I turned the desktop on and I thought it was broken because I can't even hear the fan! The fan is super quiet!It came preloaded with Windows 10 as advertised. Being a girl, I for sure thought I will have problems when I boot up. It even came with simple instructions to setup the computer. Then only 5 minutes later, Windows 10 was all set and ready to use LOL !!!This establishment is absolutely customer oriented. I felt that they really gave alot of thought before selling stuff to customers. This is a very well deserved 5 star review. Thank you Klamp Electronics for making my day!Product arrived really fast with Prime.Product is exactly as shown in the picture.I will highly recommend this product to all my friends and family.I will definitely buy from KLAMP Electronics again!