I am very frustrated and disappointed with the warranty and customer service provided by Asus. I received this laptop with inoperable speakers (there’s no sound!). I returned the laptop to Asus for repair, and Asus responded with the attached picture and a message stating this was “Customer Induced Damage,” and this is not covered under the warranty. How on earth could I have crushed the speaker cords without dismantling the laptop and purposefully clamping down on the wires?!?! This is clearly a (poor) excuse!Of course, I disputed this claim, and am now told that the laptop arrived with “liquid damage.” Come on now, this is ridiculous.Asus did say they would fix the speakers at a cost of $102.72 ($16.91 for parts, $60.00 for labor and $20.00 for shipping). Keep in mind that this equates to over 25% of the actual cost of the laptop!I doubt there is anything more I can do, except live with the fact that I purchased a brand new laptop with broken speakers. Shame on you, Asus, for not making this right.