There was a few small scratches on the outside of the Chromebook, but it was nothing bad. Honestly it was better than I thought it would be being refurbished. I have ordered many things refurbished and never had a problem out of any of them. This Chromebook was touch screen and you were able to flip the screen all the way back to where it was like a tablet. That is where my problems came in. Every time I would flip the screen back the whole Chromebook itself would shut off, there would be no power to it at all. To get it to power back up I would have to flip it back open like a regular laptop.