The first one I ordered worked fine with the exception of the battery only charging to 72%, so I asked for a replacement and had another one pretty quickly. The second one had unresponsive keys and the mousepad didn’t fully work, so I sent that one back too. I left 4 stars though because the return process was quick and they made the process as painless as possible. I honestly would have been fine with the small problems both the laptops had, but since this was a gift for someone else, I wanted them to be as close to perfect as possible.