When first turned on computer got No Hard Drive found msg.. Not great considering my mom was having surgery to try save half her leg that day and a week before had a mild stroke. My  lengthy and confusing emails were handled with  patience  understanding and professionalism. My emails were a mess due to stress. I could not get anything right.  I can not thank them enough as it happened at the worst possible time. Computer is working great and I am very happy. A++