It was hard to tell my cf-31 wasn't brand new, condition and operation was excellent. The computer included all the features as advertised. The charger may have been damaged in transit , once advised the seller replaced the charger promptly. The product I received was better than expected and the after sale experience was responsive professional and friendly. I will purchase from this seller again and recommend them to friends. Bob's team are experts on this product line. I am a happy customer.