TL;DR: Customer service is awful and the PC is below average at best for it's price point.I purchased this product for $900, the fact they have raised the price is the most disgusting thing I've ever seen. I think this PC used to be cheaper before I purchased mine. First off this computer is NOT good, the only thing that is half decent on it is the GPU which is only average at best, and with the PC I received, the GPU isn't even name brand, cheap and half assed. The other components are below average, and $1100 for only 8gb of ddr4 ram and an i5 processor at 2.9 ghz, is disgusting and ridiculous. If you're looking for a good PC, or a starter PC, DO NOT buy this one, build your own, I and many others have made the mistake of buying this garbage. When I first received this product, I was having major lag spikes and stutters all the time, I tried my best to contact CYBERPOWER and to this day they still have not responded to my emails.