Let me start at the beginning, It came in a large box so it was sliding around during shipment with not even enough bubble wrap to stop it... It works good though, and it is fast enough, but the appearance is not as good. it had debris in the keys which I cleaned out myself, the normal dirt you would get in the keyboard when in use. it did have scratches on the back but the front looked pretty good the pain is worn on a few of the keys. I bought this as a started computer for a 10 year old so I will make it work and put it in a case. Over all after trying it out it works pretty good though it was just not as good looking as I expected.