The computer was delivered fast and well packaged for safety. There was a new keypad, mouse and cord for the computer. The keyboard and mouse was not quality, but does work.  Upon turning on the computer, you will need to connected to the internet somehow, I had to use an eithernet cable to do this.  There was a label with a scratch off that had the code to enter for Microsoft. All worked as planned.  It did take me a few times because it was difficult to determine the 8's and 6' in the code.  But after a few tries, things registered and I was up and running.  The Microsoft software has a time limit on it and must purchase 365 annually unless you have it elsewhere. I check all the usb ports and everything was working good.  It has a CD ROM not DVD RW drive, at least the one I received.  I had to plug in an external drive to get the DVDRW drive.  All jacks are working and loads really fast.  Much smaller than the older desktops.  Also, has 16GB RAM as described. Summary:  for the money I couldn't have done better for the speed and usb ports.  It does have a Eithernet plugs as well.  It comes with a usb wireless device that after using a CD to install the software, worked great, just plugs in one of the usb ports and connects to a router. I have not had to use Tech Support, instructions was clear in the box and worked great.  good value for the money and I now have a desktop with the all the latest stuff and speed that I need. Did have Windows 10 Pro on it.