Everything came exactly as specified, and worked flawlessly out of the box with no bloatware and no setup required.Following some of the other reviews, I couldn't help myself and I ended up adding a Sandisk 250GB solid state drive, and later a GEForce 1030 graphics card, both of which installed very simply (just had to find the spare HD power connector tucked in under the CD drive).  I'm debating upgrading the RAM to 16GB, but thus far it hasn't really been a bottleneck.  I'm not a hardcore gamer, but for a grand total of about $250, it handles the overhead RPGs that I do play beautifully, at high resolution and frame rates.  It did have some slight cosmetic damage (a small white smear on the front of the case), but nothing especially bothersome (and I am fairly particular).If you're poking around and debating whether to get a refurb, and whether to get this particular refurb, you're likely reading hundreds of reviews.  If your experience with this machine is anything like mine, I can tell you that you won't be disappointed.