I had an error with my order and received the 8gb ram version instead of the 16gb. I also didn't receive the keyboard and mouse. However after contacting them, they promptly sent the missing parts over but I did have to install the ram stick myself. Other than that, I can't fault the computer - it is clean on the inside, not dusty at all, runs silently and fast. For my purposes (web browsing, word processing) it runs like a dream.