I received a supposedly “certified refurbished” laptop that looked fine but had NO battery life at all. The second it was unplugged, it shut down, so it was completely useless. When I requested a refund, I was told they’d rather send me a replacement. I did not take that option for fear of getting the same kind of item. Then, after returning the item, my refund didn’t show for nearly two weeks. I contacted them and suddenly it appeared, so were they not going to honor the refund without me bugging them? Stay away—it was a terrible experience!