My laptop came in a beat up box and came damaged. I opened the package to find my laptop was wrapped in one sheet of bubble wrap floating around in the box. It didn’t come in an apple box or any one at all. When I pulled my laptop out I noticed on the top and bottom were multiple deep scratches in the paint. I thought it couldn’t get worse but when I opened the laptop it was FULL of crumbs and debris. The keyboard looks worn down already and there is crumbs inside of it too. The good thing is that the laptop seems to work fine on its own and the battery is ok. Wouldn’t buy from them again though, probably will just pay for new instead of refurbished.