The laptop would not charge right out of the box. It works fine while plugged up. Battery says it is charged to 100% but dies completely in about 5 minutes. Seller said they were going to send me a new battery over a week ago. They still have not shipped it. Takes them over 24 hours to respond to messages and each time they have another excuse. They created a label to try and make me believe it had shipped but tracking number reports it has not for a week now. Then they claimed they were on vacation. Then they were checking on warehouse delays and make sure they it gets shipped. Then they said it was after business hours but would take care of it when office opens. Then it is the Chinese New Year. Now they are saying they will refund me $18 for the price of the charger. The charger isn't the problem. Starting believe this company is just a scam.