First, I want to say THANK YOU to Regan for her outstanding customer service support! I felt very uneasy ordering a laptop of this magnitude used and yet refurbished, however Regan's assistance made the order process easy. Just to know that you can reach out to seller and there is to just a real person but a professional who is willing help waited over my worries.The MacBook Pro was delivered faster than it was estimated, 2 days earlier. I have no idea if it was used before -  the computer itself was squeaky clean, absolutely no marks or scratches. The operating system is fast and up to date, the Touch Bar is easier to use than what I thought and the battery as it listed in the advertisement section. I truly have nothing negative to say about it. I am thrilled about this laptop! It worth every penny and than some!