From the picture it looks like I was getting a refurbished unit that would be in real good quality. My unit however has some cosmetic issues that I wan't expecting. The PCI ports on the back were missing 2 of the slots (not a huge deal but they are missing). The CD ROM blank on the front was missing (this is more of an issue then the back of the case). The case had a coat of black paint sprayed on it to cover up the scuff marks that were there (not a huge deal). The side access panel on the case was not able to be plugged all the way in and stay there. It stays slightly open when you try and close it (I tried to angle the metal toward the top to help it stay in and it helped).The first time I booted the computer up it gave me an error stating that the administrator password was not correct. After trying to login several time I figured I would just remove the password. I rebooted it one last time before reseting the password and it booted into windows fine this time. Not a deal breaker but it should be noted that you have to reboot it to finish up whatever it had to do.Not my first refurb computer that I have bought over the years but this one was by far in the worst shape that I have seen. I won't be purchasing from this seller again and I might return the computer if the components fail my tests that I run on them.