Purchased June 10, 2020. Had Dell Chromebook for 1 1/2 months. Crashed...dead. Called Amazon, out of return period but will troubleshoot. After the usual press and hold buttons, I removed back and detached and reattached the battery. Fired up and worked for a week before going dead again. Sent to Dell on July 25, 2020. Got back in a week with Main Logic Board Replaced. Worked for a little over a week and now dead again. Spoke with Dell wanting to return. Said not likely but will send another box out for repair. No one should have to deal with this on a new product!