The laptop comes as if new, it is beautifully clean, and you'll fall in love with the ThinkPad design quickly. I especially love the good battery life, thin profile, and light weight! The pictures on the store page just don't do the *sleekness* of this laptop justice - if you're like me and looking for a machine to help you write a lot, and like actually putting your laptop /in your lap/, the T440 is basically *perfect*. Its crisp display is very adjustable and it has function keys for brightness and volume, among other things. Frankly the T440 is a sexy laptop that will make you wonder just how you can get it at such a low price.Couple of tips for using the T440 Ultrabook: since it doesn't have a full size keyboard, and its trackpad doesn't have discrete buttons, controlling it at first can take a bit of getting used to. Coming from a full size laptop with discrete mouse buttons, I wasn't sure how to use its scrolling, zooming, and clicking features very well, but there are some EXTREMELY useful shortcuts to manage it:To scroll horizontal and vertical, use two fingers and swipe around, as if on a phone. Once I found out this was how you're intended to scroll on this device, I immediately fell in love with this method!To zoom, spread fingers apart or bring them together, again just like on a smartphone.And lastly, to click, you don't need to actually depress the trackpad (though that will work too), you can simply tap on the left or right side to get the appropriate mouse button.Honestly the only con I think is worth mentioning is that the default charger is a bit short in length, but then you don't need to plug this in too often anyhow.One final note: I want to point out the courteousness of the seller. I received an email asking for feedback, which is a normal part of any online ordering, but the way it was worded felt infinitely more genuine than any seller I've ever dealt with before. I only very rarely leave a review on any service, but for the outstanding product, delivery, and customer service, I felt this needed another 5* review!