I received this system within a week of the order and it was packed as expected, no problem.  This is to replace a system/Emachine I'd had for 10 years.  My monitor was also 15 years old!  Anything would be an upgrade at this point, and this was perfect for that. It's not brand new but no real scratches or dings that affect performance.  Very easy to set up; when I had a minor issue with finding something,  I emailed the seller and someone got back to me within 30 minutes (I'd already realized what I'd done, my bad! Fixed myself), very fast.  My only 2 issues - the monitors and the tower. I got this for photo editing; I can't seem to sync up the monitors, and there's NO SD card port (I just thought all towers had them at this point)!!!  An inconvenience, but not major. I'll get an external card reader, just surprised I didn't notice that prior to purchase.  I also purchased a wireless keyboard and mouse, too many wires with the one included.  All and all though, I've recommended this PC to several and it's been functioning fine, so far -  Thanks Rounded Sam!