I bought this for my wife. We both knew this was a refurbish through Amazon renewal, but the description said it would be free of cosmetic defects, and when we opened the box it had several marks on it, as well as an old and still dirty charger (it wasn't even cleaned with an alcohol wipe or anything that could have made it look more presentable.) It also ran slowly at start up, and had significant lag time when you press a button and then when it actually responds.Overall, it looks as if someone said "this is still in "good" shape so skip the refurbish" and then just resold as-is. The charger is the major tell-tale sign of that, as it would have been simple to replace or at least clean it.I tried to convince her to keep it, because I dont think the cosmetic issues are worth paying full price for a brand new one, but she showed me the lag time and I agree that defeats the purpose of getting it in the first place.So far customer service has been great. They instantly refunded our protection plan and we're going through the return process now. Amazon approved the return with no hassel.We'll probably buy again, but new this time.