got this to replace an old Dell that couldn't upgrade to Win 10. It was pretty simple to set up and get online. I did remove their remote wifi, (easy to do just tell it to forget it.)  I'm a 55 year old Granny and if I can do it, it's simple :)I had to get son #1 to move files from old to new. This computer is zippy compared to our old one! I didn't need to contact support because everything works great! I'm very happy with this computer and it has even made Win 10 easier for us to understand. So far so good!