Product arrived in pristine condition, had everything advertised and a backlit keyboard that wasn’t. Everything worked like brand new for 2 days.  On day 3 it kept locking up and eventually booted to “no drive found” (hard drive failure).  Return process was flawless and honored without question.  I’m confident seller had no idea the hard drive was about to fail as I had zero issues for 2 days of long use.  I would buy from them again despite my experience.