ABOUT THE REFURBISHER: I bought my unit from BuySPRY - the laptop came in its original packaging, with original accessories, in pristine condition. I inspected the laptop very closely upon delivery, and I could not find a single flaw or imperfection anywhere. I've had the computer for about 2 weeks now and I've had zero issues whatsoever. You're getting a $2400 laptop that is exactly the same as new for over $600 off. When was the last time you found a deal on a like-new high end Apple piece of hardware for over 25% off?ABOUT THE LAPTOP: My laptop before this one was a 2013 MacBook Pro 15", and that beast got me through college without a sweat. I had held off on upgrading for 7 years to a Touch Bar MacBook Pro due to the butterfly keyboard and thermal issues. Thankfully, with the new 16" model, they fixed all of that and more.KEYBOARD: The new keyboard returns to a scissor switch design, dubbed "Magic Keyboard" by Apple. This is, in my opinion, the best laptop keyboard on the market. You get about DOUBLE the travel as the butterfly keyboard, with super crisp keypresses, stable keys, smooth backlighting that doesn't bleed, and a satisfying but quiet noise. And since it is a traditional scissor switch, it will be infinitely more reliable than the old butterfly switches. It's like they combined the best of the old 2012-2015 MacBook keyboards and the 2016-2019 Touch Bar MacBook keyboards, with none of the downsides of either.PERFORMANCE & THERMALS: For how powerful and thin this laptop is, thermal performance is great. I've experienced zero thermal throttling while doing software work on it. They definitely fixed all the thermal issues of the last-gen MacBook Pro. Specs are a 6-core 2.6GHz i7, a potent 5300M for graphics, 512 GB SSD storage and 16 GB of 2666MHz DDR4 RAM. Enough said - this is one of the most powerful laptops on the planet, and should crush most professional workloads.OTHER IMPROVEMENTS: The speakers are INCREDIBLE. Straight up the best laptop speakers on the planet, bar none. They sound like a Bluetooth speaker, with fullness and bass I've never heard before from a laptop. The new 3-mic array isn't quite 'studio quality' as Apple claims, but they are the best mics I've ever heard on a laptop. The dedicated escape key is nice and makes software devs like me happy. The bezel shrink was needed, the 1 inch of extra real estate in almost the same package is great. Not quite the smallest bezels on the market, but good enough. And battery life has been amazing. Literally the best it can get, considering Apple fit in the MAXIMUM size battery (100Wh) allowable to fly on a plane.SUMMARY: I highly, HIGHLY recommend this laptop if you are in the market for a premium laptop. You are getting one of the most powerful laptops in the world, specs wise, in a beautiful thin chassis and a beautiful 3K, color-accurate display. All of the issues with the previous-gen MacBook Pro have been fixed. This is a laptop with the best build quality, the best keyboard, the best trackpad, the biggest battery, the best speakers, and the best microphones on the market - in pristine condition, for over $600 off. An amazing purchase.