Had to knock it down because it doesn't come with Microsoft word. I absolutely HATE Open Office (the software they have installed)Edit: After a few months of use, I had to lower the rating because despite the 8GB RAM, the computer has become laggy. I've tried closing unnecessary tabs and programs, but my cursor still lags and skips around the screen a bit. Also, there have been a couple of times that the computer has not wanted to start back up and I've had to use my function keys to go into safe mode in order to start back up. I wouldn't expect this from a computer after such a short time. ...It was pretty inexpensive though, so 3 stars.