My laptop tanked on me but I was still working the 90 day timeframe so I requested a refund. They were extreme fast responding and offered to send me a new one or repair my current one. Unfortunately I had already bought a new laptop and I told them that. They were STILL very pleasant and apologetic about my laptop and have even offered to send me a free charger! They turned what may have been a negative experience into a positive one! I will definitely trust and buy from them again!