I just got the product but I'm already blown away. Packaging was very secure, product is exactly as described, and the capabilities of this laptop (considering the price), are phenomenal. Brand new electrics that are more than double the price dont stack up.Laptop is heavy, I dont transport it, so I dont care. There are very minor nicks and marks on the exterior, but its refurnished!!! So glad I replaced my old laptop with this very cost effect performance monster!