I have total confidence in these people. To be able to get a computer of this caliber for $400 is stunning. Believe them when you read "like new". I guess this Lenovo would be $1200 + as configured new. When I inquired about getting it shipped quicker, they told me they had to build it first! That tells me you won't get a used unknown quantity in a brown carton. They know their stuff. It shows, they built it. Can't recommend more highly. AAAA ++++