The laptop was defective when received.  When taken to an Apple store to diagnose the problem,  we were told it would cost more than we paid for the laptop.  I processed the return to tech exchangee and it was approved for refund,  when they received it,  they sent me a message that they didn't sell me the product and to send a shipping label if I wanted to back.  I asked them to call me 2x. Both times the response they sent was the address to send the shipping label. Scam artists.