I called Dell to find out why the MS Office Trial wasn't working and found out it was already 92 days old. Doesn't make sense since I bought it 2/5/16 and received it, plugged it in on 2/11/16. So far no response from the seller.Here it is 10/5/16 with no response from Amazon, except a "Thank you feedback email" and no response from the seller, I now have a desktop computer that is not working. Do I call Dell, the seller or Amazon? Not sure of the direction to go. The computer was set up without a password and now it will not continue to the desktop until I put in a password. So what's a customer to do when we have this kind of problem????