This is the first product I've had to return on Amazon in 8 years! Even fully charged, even with the charge cord still attached, it lights on entry at charge cord, but keyboard ON button will not turn the computer on! So frustrating, I got the computer for my 10-year-old to do home school, it really has caused us to miss the last week! I thought HP's were a good product no more. I read tons of reviews to decide to order it. Now I need to find another one.