the computer arrived really professionally. packaging everything was exactly what id expect from a refurbish - clean and pro. interior and exterior were immaculately clean. everything as described. only issue was the 4-pin power connector was disconnected in shipping. its in a very hard to reach place and very hard to see. fortunately amazon support proved very effective and helped me find that problem so i didnt need to return what appeared to be a high quality refurb. software was clean and super easy to install with the digital license. very happy.