when I chatted with tech support just now, reporting slow start up, like windows xp slow, they told me HP is a slow starting maching. thed be happy to recommend more RAM. It is an Intel i% with 8GB of RAM. that is plenty of RAM. I think they are incompetent as a refurb shop, despite their MS certification. TERRIBLE. HORRID. NO GOOD. ROTTEN. AND THEIR TECH SUPPORT? FUGEDDIBOUDIT. AINT GETTING ANY.