This is a refurbished PC that was "guaranteed to work like new". It did not but fortunately it came with a 90-day warranty. We used it for almost 3 months before if crashed with the Blue Screen of Death. I attempted to reinstall Windows 10 but it repeatedly failed with the error: "The Operating System couldn't be loaded because the kernel is missing or contains errors... file Nt0skrnl.exe … ERR 0xc000e9