I purchased this almost 2 years ago, luckily I purchased the protection plan, it worked just great until 2 weeks ago when I went to use it and it said no hard drive found.  Nothing I could do to get it to boot.  I had a photo scanner hooked to it and lost the hundreds of photos I had already scanned, along with a lot of documents (I consider this my fault for not backing them up).  I contacted assurion and they sent me a return label and paid for it the day after I dropped it off at the UPS store.  It worked great when it worked, so I purchased another one, WITH another service agreement.  I'll back this one up regularly though.  Luckily, this isn't my main computer so I didn't lose anything  unreplaceable (I still have the photos to re scan)  While it worked, it was great so I don't mind buying another.