The item looks like it was in good shape but the item doesn't work. It looks s defective. I tried multiple times to start/ troubleshoot the item but it will not start. It had a orange light inside that can be seen from the vented area when it is plugged in. The light on the front only turns on when I hold a button on the item down but goes off when I let go. It appears that this item was not refurbished at all. It is still broken