I ordered this computer for my 9 yr old daughter since I decided to do remote learning due to the virus situation. The product came wrapped nicely for shipping but was filthy. Cleaned it up and plugged it in. Everything worked fine except for the power button on the monitor. It looked very worn and we had to press it several times to get it to work but I just assumed it was because the system was refurbished and didn't think about it too much. But as school started and she began using it we had to start pressing the button harder and harder until it finally didn't want to press at all. I called the customer service number and the rep was very friendly and courteous. He sent out another monitor right away. Thanks for not interrupting days of school!! :-) Very Satisfied!