Well when I got the computer the internet or wifi would not work but the computer did work fast and nice looking for the money spent.......I then called Product Support and spoke with Jonathan from Amazon who tried to help me fix the problem we spent over 1 1/2 hours trying to fix it over the phone with me, but he could not fix it so he helped me call Dell support to make sure they could help me so he did a 3 way call to make sure they helped me before he would hang up the call they would not help me with out charging me a fee, so I told them never mind then Jonathan from Product Support with Amazon told me no worries he would send me a replacement and he was sorry and also since do to the coronavirus he would send someone to our office to pick up the old one for us so we don't have to go out, and I would get a replacement in 2 days...Again Great Product Support from Amazon!  Thanks Jonathan from Amazon for your caring support!  :)