I purchased this as I needed a light simple laptop to take with me when I travel. I didnt need anything super fast or high dollar as I use my custom built desktop for that. I ordered this knowing it was able to be returned. I was surprised and very happy with what I got. Package was well packed. Simple. Laptop and charging cable. I charged it for a few hours and setup was a breeze. Computer is nice, light, and works well. The chrome OS is a little harder to setup and get where you want but its something you can GOOGLE!!If there is ANYTHING I can gripe about it is this. The keyboard is in lower case and I doint like that. Thats it!!