I ordered the I7 with 16 meg Ram and the 2TB Hard Drive about a week and a half ago.As expected (Prime), it arrived on time. Computer was packed in a box with no wrapping on the PC itself. Closed cell foam corners were used to protect it. I wasn't really concerned about the packing because there isn't anything that wasn't able to withstand some jostling about during shipping. PC was in excellent shape.The problem was that it wasn't the PC I ordered! It was an I5 computer. I called IT supply guy immediately. The manager I spoke with assured me it was the right computer!? As I have over forty years of experience in computers and electronics I assured him it was not the right computer.I opened the case to examine it. It only had a 1TB hard drive, the one that cam e with the I5. Manager told me they must've installed the wrong drive, but insisted it was the right PC. So...I had to boot up the PC so I could prove that it wasn't the right one.After talking to a second manager they agreed to pay to ship the one I received and send me the correct one. I had no idea just how long this process would ultimately take. But, I wanted the PC and capitulated.The whole replacement process took just under a week! I received the correct PC in the exact same packing method. It too was unharmed.The PC came with a wired keyboard, mouse and WIFI dongle. I didn't need any of these, but it's nice that it came with them. I booted the PC and initialized Windows with no problems. PC is 100% functional.If you're reading this and contemplating buying a refurbished consider the following:--It's a refurb. This means that in order for it to be a certified refurb it goes through more testing than what a new PC is subjected to.--You may run into some quirky issues. These computers are assembled by techs at a bench versus an assembly line.If you decide to deal with these issues you are compensated by paying a lot less for a PC. I have a PC that is powerful enough to run all the Media software I bought it for. But I also have a PC that I can do add-ons and upgrades to and create an even more powerful machine at far less than what I would pay for new.If you are looking for a PC that has everything installed and ready to go then maybe this type of purchase isn't for you. However, if you're looking to purchase a computer that has a nice large case (important for upgrading), a powerful motherboard, great RAM and Hard Drive space at a huge savings in cost...then this is the way to go!