Upon arrival:  The back of desktop tower vent was a bit distorted (warped) and  Mouse upon pulled out of box had a broken piece by left side dial.  I was able to snap it in.  So far so good.  I don't know if I would buy another tower this way not being computer savvy.  I had to take it to Geek Squad to get info transferred from old to new Desktop.  They couldn't put on Microsoft Office or Malwarebytes or set up my email account.  I had to be on phone in chat situations for three days to get that part up and running.  I had to redo my calendar that I rely on daily.  I had to figure out on my own how to transfer license for Malwarebytes.  I have lost all my contacts from email account.  So I had a lot of labor to do plus laid out over $350 more to get up and running.