This was labeled as excellent condition. Haha what a joke. It looked nice and everything but when turned on we couldn't download the most basic things because it needed an upgrade. We couldn't even set up an account with icloud and when we did with another device it didn't recognize the account. Was on the phone with Apple support for two hours and they said the computer isn't communicating with Apple itself. We tried many ways just to upgrade the system and was not able too. Already started the refund and sent back process.