When the computer arrived and attempted to set it up, I got a blinking "?" and couldn't get into it. Instead of being reset to factory settings, the entire OS had been removed and couldn't be recovered/restored. So I ended up having to take it to a computer repair store to have them install a new OS.  10 days in the shop and $120 later they got it up and running.Had they simply reset it to factory settings before reselling it, I would have gotten the "Welcome" screen with no issues getting it set up.