I ordered two of these computers, both came from MicroBee with brand new keyboards, mice and USB Wifi dongles.  The cases on both units showed some wear.  Setup was fairly simple.  Within a few days, one of the computers stopped recognizing the hard drive and wouldn't boot up.  I contacted the refurbisher (MicroBee).  They asked me to return the unit directly to them with a FedEx label that they emailed to me.  MicroBee asked if I wanted a replacement unit or a refund.  I requested a replacement unit, however about a week later I received a refund for $109.99.  Unfortunately, I paid $139.99 and I clearly requested a replacement!  At least the other computer is still running 30 days later.