After I ordered this, I read the reviews. I attempted to cancel, but it was already in route. This is the best computer I own. It was simply a matter of plugging it in and playing it. It took about a half hour to update Windows,  but that is totally normal. I bought this to stream Britbox, Acorn, Hulu, and Prime. I had cancelled all cable and satellite services in 2012. The 16 GB ram makes all the difference. All my 8 GB computers are obsolete. I am so glad I made this purchase. From now on I plan to ignore all negative reviews. This is the third computer that I have bought from this seller, and have never needed Tech Support.