The PC came in a regular undamaged box.  The computer case itself was slightly damaged, and sprung, but nothing that I couldn't fix. It came with 4 x 2gb ram memory, which was disappointing, as an upgrade requires all the ram to be replaced.  The computer was designed for Windows 7, which wasn't properly disclosed, but did have Windows 10 installed. Since it was designed for Windows 7, HP doesn't have any firmware for it. The PC works okay, but I wouldn't buy it again.