I get worried with Microsoft since my last surface died on me after 4 years. Well in this instance I liked the warranty and purchased from this company regardless of some of the reviews. I turned it on to set it up and the tablet just died. It’s charging now. There were a few small dirty marks on the inside of the packaging. It was sealed and in the original box. I purchased this from here brand new along with the insurance. Box had some dings on it that I took pictures of. Hoping that the battery just needed to be charged and no other issues. Product looks good.