so excited to get a new pc with 32gb ram, I've ordered this. Waited a good amount of time to receive my computer (which was shipped from Canada and not USA!!!). Out of the box, it had some scratches and cosmetic damages but I was like fine!!!! let me just use it since it took a long time to receive it. So, plugged everything and setup the windows. Checked the system just to see that 32gb ram and enjoy it but surprise!!!!!!!!!! there is only 16gb of ram. Amazon won't help you since it is sold by third party. So, you have to call them yourself and as I'm writing this review, it's been 55 minutes on phone waiting for them to answer... still waiting.