obviously since it’s refurbished mine came with very little scratches on the bottom and a tiny mark on the scene. the battery works decently and my keys all work well! i think it just depends on what kind of laptop you get. mine came with a sticker kind of case but i just peeled it off because it felt weird. but you can request a return if you get a bad one. but i’m satisfied with my purchase!!! ♥️♥️ it’s a little outdated so the settings look different but it connects to my phone and lets me do my schoolwork and other things. the camera quality is decent but pretty good still. it doesn’t get too warm even if i use it for a few hours. the battery lasts about 4-5 hours for me. the only thing is the plug in for the battery is a bit big but other than that i love it!