I first received the wrong laptop. I told customer service, though, and they sent the right one right away. The first one I got was sent with a very generic charger that did not power the laptop at all. Luckily, the replacement had the correct charger included. The battery health is not great and it recommends service, but it works off the charger for as long as I've needed it to so far. Otherwise, everything was great and was very impressed with the customer service team.