The computer and monitors were well-packaged and all items were included in proper working condition. The monitors that were delivered were actually larger than the ones ordered (24' instead of 19") and while this may have been an issue due to space considerations, we decided to keep them. They were also HP monitors, not Dell. Regardless, all connections were included and they were easy to installI would have rated it four and a half stars if possible. This is an excellent value for people who want to save several hundred dollars or more by buying refurbished instead of new. Be aware, however, that these are used items, not new, so some normal wear may be noted.