When this item was received and powered up there were lines on the monitor. Its not the monitor as we had just purchased that a few days prior and was already in use working fine. After removing the video card and reseating it, there was no changes. Did all the microsoft updates, added drivers for the video card still issues.After days on end with amazon on the phone back and forth, due to a 3rd party seller, we can't get a refund, can't get it returned or replaced, and now we are stuck taking it to geek squad and paying out upward of another $500 or more.Amazon was not a great help in this matter, the 3rd party seller A-Z was no help at all.Hopefully you will think twice.