When I received the laptop. The laptop was look nice although it used. It was a bit dirty. I Liked it. For me, it was perfect according its price if it could fulfil my daily basic normal use (no gamming).I had tried to setup user account last night at the first times. It failed. I tried several times more. It still failed. The issue happened when the process of set up asking me if I wanted to link my cell phone to the laptop, no matter of my answer was yes or no, the set-up process linked me to a white screen, then hung at there.As a result, no matter how I like this laptop. I have to return it.BTW, I have worked in computer industry for many years. I know this was not a minor issue for users. Moreover, the process of set up the very first user account for a new computer failed, we could not do anything besides sending it back to vendor if I did not wrong.