UPDATE: July 16, 2019. Confirmed... Amazon DOES have a secret, unpublished "high value" exchange policy. It varies between $500 or $1,000 depending on your "status." Of course, they don't publish this, nor does Amazon provide you with any information to let you know what is your status. So, not only will Amazon not replace/exchange this item, they still can't provide a refund until they've had it in their shipping center for 2 weeks. I'll update this in 2 weeks to see if a refund is provided.UPDATE: July 12, 2019. Seems as if Amazon cannot process exchanges. Instead, they have a secret, unpublished policy that for "high value items," which are items greater than $500... they DO NOT provide exchanges. Instead, you have to return the item, wait for a refund, and then they have the gaul to ask that you buy it again!  So, next time, I'll purchase my "high value items" at a brick and mortar store where I know I can get an exchange if needed.On specs, this is an amazing laptop. Had it for 3 days, and it performed very well. However, and this is a BIG however, turns out that the Acer predator helios 300 series has a history of BSOD/black screens. Sure enough, the laptop froze up and despite spending nearly 2 hours with Acer tech support, there was nothing they could do. Oddly enough, after removing 1 RAM module, the laptop fired back up. But, I didn't buy a laptop with only half the RAM. Clearly, Acer needs to address this issue, as if you do your homework (I wish I had), you'll see lots of issues with black screens/unresponsive computers. Would I buy this again? No way. By comparison, I have an Asus that I've had ZERO issues with. In the future, I'm buying Asus, HP, Dell or anyone else but Acer.