The hard drive failed after just a couple of months and the company wanted me to return the drive before they would replace it, which is reasonable. However, when my son tried to wipe the drive so I could do that he wasn't able to because of other issues. After I contacted the manufacturer their tech support concluded that there were so many things wrong with it that it wasn't possible to fix it. Don't buy from this company!!!  Thankfully, Amazon refunded my money.