Packaging: Excellent, well cushioned, no Styrofoam used.User Guide: Generic, not a translation from Mandarin, good enough for most people.Product: A basic refurbished Dell Optiplex 9020, cheapo no name SSD, nothing fancy here. What I find most interesting is that the model number has been scrubbed from the bezel, and the Service Tag sticker has been peeled. There's no reason for this - and it makes wonder.I'd love to see these offered WITHOUT the MS Windows OS onboard. It's only what, ten bucks OEM price? But I don't use it and always have to pull the drive to load Linux. We'll see how long this machine lasts. Optiplex and Latitude are my preferred platforms because of the readily available spare parts.