Honestly when I made the purchase I looked back and read the reviews people left and I decided to gamble on it & im glad I did! I got mine in excellent condition!I believe that the people that had trouble with their computer probably didn’t order in excellent condition and maybe order it in acceptable condition.I will say if you are having trouble with it powering on when you get it, it’s probably the charger cord or the box. I have the Ipad 13 inch (2024) so when I plugged it in to my ipad charger it turned on!When it turned on it was working great. All the keys worked and the touchpad work. Its was light weight and the sound was amazing! The screen play was clean and the camera worked as well. It does tend to get a little heat but something too bad.