My cord fried 11 months after I bought it and there was a number on it to call for tech support . I just had to send them a picture, they sent me a prepaid label. (I just paid for the box or if you have one. Fed ex packed for me and I called customer service with tracking info. I got a new pc the next day! So all in all I spent maybe 20 minutes total on the phone and all set and done and got back new pc the next day.  Seriously best experience ever! 100%