This laptop is extremely slow. I didn't realize how slow it would be, as the 4GB Ram was fine in a previous laptop I had. I only use this laptop for school purposes, so it should not be freezing up on me (brand new like it is), and crashing in the middle of class when I am strictly taking notes. Also, my Microsoft Office is messed up and it blocks and fails to upload when I try to save a document on Microsoft Word. This computer crashed whenever I tried to take a final exam and it was a 15-minute nightmare trying to get it to restart. Overall, I do not think this was a good investment and I wish I could still return it and get something more reliable.