After only 7 months using this laptop, the charger cord failed. I have been trying to replace the cord to actually see if that's why the laptop won't respond to charging and have had absolutely no assistance from Amazon, or ASUS. My advice, DON'T BUY ASUS PRODUCTS. Don't buy any computers, etc. from Amazon. Go to your local dealers where you can walk in and deal with a human being. It may cost a few bucks more, but in the end, you will be getting your money's worth. I now have a $380 laptop that is useless to me. I'm going to continue to visit different computer repair shops in an attempt to find out if in fact, it is the charger cord, but take my advice and DO NOT BUY COMPUTERS FROM AMAZON!UPDATE: I did find a cord and have been using the laptop, but now I have a new problem! I can't access the internet! It's probably something I'm not doing, but I'm 81 and modern technology is difficult for us old people. So if you don't have someone living with  you that can help you with stuff, DO NOT BUY THIS LAPTOP NO MATTER HOW INEXPENSIVE (CHEAP) IT IS!