The laptop is good for basic office work and can be customized to the way you need it with some restrictions with storage and ram. It is modifiable with a few exceptions with the CPU and graphics since they are integrated with the motherboard. The storage is an M.2 ssd as a boot and the ram is an 8 gb ram stick that can be modified with a dream stick that fits a laptop, or you can search Amazon for that ram stick. Overall the laptop is good for a refurbished laptop. They also give you a checklist of what has been checked before they send it to the buyer, but ALWAYS TEST OUT THE LAPTOP FOR A FEW DAYS AND CHECK THE LAPTOP'S MOTHERBOARD FOR ANY LOOSE OR TAMPERED HARDWARE. This is the laptop that I got and it looks different from the other ones that others get, but always keep an open mind and check if it works. And if it doesn't work you can always return the laptop.Edit: Not a gaming laptop, but is suitable for daily office tasks.