I just happened to look for my original order and realized we bought this item less than a year ago.  I thought we purchased it several years ago and we got our money's worth out of it, WRONG!  In any event, the product was a pain in the butt from the early days.  We just worked around its idiosyncrasies.  It started giving me errors so I replaced the memory, but that did not fix it.  I am in for at least half of the price of a new unit.  Just goes to show, with all the lost time and money, I could have purchased a brand new Dell at cheaper pricer.  Certainly, far fewer headaches.  I would not buy another refurbished, period.  I'll be buying the crap that somebody else dumped for a reason!