I am rewriting my review so it doesn't turn into a novel.What I'm impressed with is customer service. I wasn't expecting anything impressive but still wasn't too happy with my PC, so they reached out to me (I didn't even contact them) to fix the issue. They went above and beyond my expectations with handling the issue! If you aren't sure you want to risk it, go ahead and buy it. They will assist you if you aren't happy!As for the PC itself, it's okay. It is refurbished and age is evident. Runs decently for your basics: youtube videos, typing up word documents, the likes. Some important notes that were discussed with customer service:1. This is advertised for basic use. It is not a good PC for games. I have a laptop that runs 2 GB ram and is better at games. If you are looking for an office PC, it will suffice.2. All their PCs, I was told, are gen 4 or older. 3. Mine specifically will not go to sleep. I don't know why. If I try to put it to sleep, it restarts then freezes. I updated all the drivers but it still does this.4 It is thin and not too bulky/heavy, so again, very good for offices or small studies.5. Mine is rather quiet. There is some white noise but not any more than my mini fridge.6. The components are good. You get the PC itself plus monitor, keyboard, mouse, wifi adapter and all cables needed to hook them up. The only things I had to get were a mousepad and speakers. This means, again, a good option for a study or office where you don't already have those things. All pieces are compatible with the PC you get.So in summary, PC itself is okay, about what you'd expect for $200. Customer service is excellent.