The DVD drive was faulty and they offered to replace it after I changed it out, still haven't seen it. The USB has a problem, but based on the lack of success with the simple issue of the dvd drive, there is little hope I'l get it fixed after I reported the problem to them.  I added a second hard drive to keep the SSD uncluttered and it runs like lightening.  It keeps the internet running smoothly, have had no issues other than the constant dinging of the notification of USB not working correctly.  Connected and started easily and included most of everything I need, but not what I'm used to. I couldn't get some of my favorite programs to run at first, but everything I need eventually worked.  Not surprising that MusicMatch works half assed, but I like the features so I'm willing to put up with it.  Overall I like it, but things could have gone smoother if the seller was more responsive.