The computer itself looks almost brand new, there are no complaints whatsoever, no nicks or cracks visible anywhere. Aside from the battery health being at 80%, that is what I agreed upon purchasing amazon renewed, therefore it is satisfactory.The third party charger provided did not match the wattage of the computer, however customer service was very prompt and reasonable, and they gave me the option have a refund for specifically the value of the provided charger within the package (they even offered to mail in another charger if you wanted, but what I really loved was that you had the choice)I think N.A. Innovators really tries their best to retail good refurbished computers alongside they provide courteous customer service.This was very worthwhile for me, I am very happy with my purchase and I'll take good care of my computer.