I had an issue regarding the OS on my computer and despite me emailing at a very, very weird time of the day they were still able to get back to me pretty quickly. They resolved the issue quickly as well and dealing with support was a very positive experience considering how frustrated I was in my initial email. Outside of that setback, the computer itself runs pretty decently, no lags, freezing or anything that I can find yet. It was even much more friendly with my tablet than my previous computer. I'm nothing but pleased with this company and computer.