It already started with it's very flimsy design of the laptop. Then, after logging in for ten minutes of unnecessary time, it presented account making errors and couldn't download even Google Chrome. When we tried, it said to purchase that feature for $199. My MSI did all this in mere minutes and didn't do any of this so it couldn't be a Microsoft issue. The real reason we sent it back is because it couldn't even run Google or YouTube smoothly. The description is inaccurate. The processor is completely out of date. The description is false. Don't get this. While versatile and good looking, it isn't even worth the posted price at all.