Overall, I'm happy but when we received the computer, it rattled. That's never good.The case was easy to open with just one thumb screw. I was able to see the SSD hard drive became loose during shipping because they didn't tighten the screws on it.Thankfully, SSDs can take a beating. If it had been a traditional drive, it would've been dead or dying.Based on my experience and other reviews, it looks like this isn't unusual. I'd only recommend getting these computers with the SSD option. If you do, you should be happy.