After 3 months of use under normal operating conditions heard a pop and computer turned off. HP was cool with getting it back under warranty to the New Jersey site to look at, even sent a box and paid for shipping. After about a week when we checked the claim is was denied, took two weeks to get to talk to an American, they out source all phone traffic to third world countries, India, Philippines. Finally talking to someone stateside HP blamed us, saying we overclocked the computer and the damaged it(like I even know what that is?).Very disappointed in HP ability to support there product and placing blame on the custom. Cheap. After looking up overclocking. Why let someone do that if its going to void a warrenty. I done buying HP.