When I originally opened the box and read the instructions for set up I was confused because it mentioned packing material that should be inside the tower but nothing was there. When I plugged it in it wouldn’t turn on, there was little help or guidance in the instructions and no way to reach the seller. I called the actual company Cyberpower and they helped me troubleshoot that the power cell was dead. Then the fact that there was no packing material made more sense, someone already returned this and they just sent it back out without fixing it. I sent it back and received a full refund from this company I then bought straight from Cyberpower and love the computer.