First off, the specs you get for the price are fantastic.  I have no problem understanding these “are” refurbished and could and will have some cosmetic blemishes and potential hardware failures from time to time.I just ordered 2 of these and both arrived DOA, both with different types of problems.  I have sent several emails to the refurbchoice mailbox and have been waiting a response.  I also have called and left a message as well as trying to call at multiple different times of each day.The bad:  Tech Support seems non-existent at this point.  I will wait to see if I get any response from them but I may have to reach out directly to Amazon as I am out a lot of money at this point.**** Update ****I finally received an email response and they are working to rectify the issues.  Updated review to reflect this.