Faulty !  NOTHING suggested woks to fix it !!!!!!They want ME to PRINT A LABEL ,but I don't have a device to do so !Amazon says they can't have this happen !I am disabled, old & have no car.That's why I use AMAZON SO MUCH !!!After spending so much ,PERHAPS THAT'S HISTORY !!!  BEST BUY, WAL- MART, and other onlineoption will be looked at !!!!FIX IT !!!