I am a novice when it comes to computers. I figured it would be an easy plug and play. So , it appeared like it doesn't work. That was absolutely not the problem. I called the company. Get this, I got a human right away. Kim walked me through the entire process. Obviously I was frustrated. Kim kindly understood my frustrations and in a calm voice the set up was complete. I'd recommend this seller. Customer service and support are essential. Having a human answer right away was incredible 😀