When I bought it directly from amazon, it was sent to SAUDI ARABIA, and when received I noticed the letter M does not function right and it is sticky and sometimes it does not work at all. I contacted amazon support one the firs time they said they are going to email me about this issue and nothing happens.there should be quality check for this kind of electronics because I paid about 1000$ for this laptop and an extra 200$ for import fees and stuff, and I got mad when finding out the letter M does not work after spending nearly 1200$ in total.they asked if they can refund a 100$ only for this thing and swift me over to Acer regarding this issue.