I needed the laptop for a training I was attending. I was so excited to receive it, however immediately upon starting to set up the laptop I could tell the keyboard was malfunctioning. It would not type the numbers, plus it would add additional letters to words I was trying to type. I spent hours on the phone with Apple and they determined it was a hardware issue. When I called Amazon to ask for a replacement, they said they could not replace it. This left me stranded now without a computer for the training. I also have to take Monday off to be able to literally hand it over to UPS. I tried to call the seller but they make it so you cannot talk to anyone in person, you have have to email them but they speak so fast that it is hard to hear what the email address is. The long and short of it is this is the worst experience I have ever had with Amazon. I was so excited, too because all the reviews seemed great but it has SO NOT been my experience at all.