Don't ask this to be something it is not and you won't be disappointed.  It is solid, it has worked without issues since I set it up.  It is for someone who plays simple games like solitaire and Majong.  It does not have consistent internet, but I had no trouble accessing it during set up and it played music videos, accessed the email.  I downloaded some other kid-friendly apps for it and had no issues.  Overall very satisfied, I was not trying to do any type of gaming on it, nor did I need tech support so I can't say much on those.