I ordered this Dell 3010 SFF in order to have a Win 10 PC to do taxes on.  It came well packed, looks like new, it's even clean on the inside.  The refurb company Amazon uses is top notch (I'm not sure if it's OK to use their name here).  The paperwork that came with it was clear, well written and simple.  In essence, get it out of the box, plug in the necessary cables and it's good to go.It would not serve well as a gaming PC, but for typical office documents, email and web browsing, it is much more than adequate.I had one issue that I contacted refurb tech support on via email.  If you use the HDMI video output, there may be no video until you update the Win 10 driver.  Don't panic.  The VGA output is fully functional.  Temporarily use it to do setup, update the Win 10 display driver, then switch back to the HDMI.  More on their tech support:  Within hours overnight I had an answer back from them.  Tip... Attach a copy of the Amazon order showing the order number to make things easier.  I'm not normally a Win 10 user, so I asked how to update the driver.  Their response to that was polite, concise and accurate.  Done.I'm not used to this level of quality support, thought it had gone by the wayside years ago.  Although I don't know the name of the support rep, I hope he/she reads this and knows that it is appreciated.Thanks!