I bought this laptop off of Amazon warehouse, so I knew it was used but according to amazon they tested it and everything. I don't know what happened here but the set up alone took almost 2 hours, and I still had to go through like a thousand updates which took way too long. After 3 days trying to get this thing set up I gave up and returned it. Bought another Asus, which hasn't failed me yet so I am going to stick with them.