When the box arrived  December 30 from the delivery truck I inspected it very closely. I was very surprised that the Tower Core was very securely packed in heavy duty foam. Also the keyboard and mouse was also packed with lots of bubble wrap.The unit was very clean and only had a few very small scrathes. I have been using it in our office since it arrived and all is working great. Now January 29 and  So far no problems and am very pleased. I would higly recommed Purchasing from Amazon. Our favorite store.