This is the first time I have purchased a renewed product from Amazon. I did so carefully enquiring about their return policy. At the time of purchase, I was guaranteed a 90 days return policy at the click of a button. This was an overseas purchase to Qatar and Amazon guaranteed, If I do not like the product they will arrange for the collection and refund the money. Based on this guarantee I purchased this MacBook Pro.The MacBook Pro that I received was in very good condition (Nov 2020 build) with only about 22 charge cycles. It worked fine for the first two months. Unfortunately suddenly one day it started having failures. The keyboard, Touch pad and the Wi-Fi stopped working & finally it was unable to boot up & was responsive only in boot up screen using external keyboard mouse & Lan. Upon initiating, a return with Amazon, the only option they were providing was mail in. I checked with all available service providers like DHL, Aramex, FedEx, UPS but due to an existing policy of Qatar, restricting battery products in flight none of the carriers could ship the MacBook back to Amazon USA, without a MSDS of the battery, which is not available for the MacBook. After many repeated calls, emails & conversations with the Amazon team, no solution could be found, and they declined to refund or collect, unless I could mail in the MacBook.Absolutely disheartened, I turned to Apple Service Center and requested their team to take a look under the hood and help me any which way possible. The repair bill was almost 70% of the purchase cost. After explaining my situation to their call center within 3 days they discussed my case with management. Since it was almost an unused MacBook, and for me to have a good first time experience, Apple agreed to replace and repair damaged parts for FREE. Hurray to Apple & their customer service. Deeply appreciate !!