This laptop is a great starter laptop, plenty of space for upgrades for future longevity.The refurb process could use with a quality control department, outer case shows normal wear and tear as to be expected with a refurb unit. However the unit was just plain dirty, crumbs etc on the keyboard and inside the case had to open it up and take a can of air to it upon arrival. You would think a company that does refurbishment could spring for a 5 dollar can of air or an air compressor to clean it out before shipping.