I would have loved to leave a 5-star, especially with the support from the vendor, but the case fan faulted the BIOS (and no way to disable) and the DVD drive did not work. The vendor sent me a replacement without question. Couldn't leave a 5-star with those issues but would definitely buy another from them. It's are refurb so things like a sticker placed over the entire panels to cover scratches etc I have no issue with.