I purchased this laptop for my daughter to use for school since she could not use her Macbook for classes.  I did not want to purchase a brand new Windows laptop so I found this company and purchased a renewed one. I had to reach out to the company due to the USB-C port was broken and not able to use with a docking station.  I got a response immediately and I needed to return the laptop.  Being that school was starting 3 days later, there was no time to make an exchange, so I purchased another renewed laptop, from this company (which was at noon on Friday and the laptop was on my porch on Saturday AM). I was told that I would get a full refund once received.  Well, I did!!! They stand by their word, their work and have excellent customer service and great prices.  I bought this during Prime Day and the issue with the laptop was just overlooked and was an honest mistake and they made it right.  I would buy from this company again.  Don't hesitate on buying Renewed, it's well worth it vs paying full price.  Thank you!!! G