The computer came in looking like new. I was delighted, especially after reading a couple of previous reviews. I did have trouble transferring my outer Mac's information over to this one, but that was due to my needing to update the operating system. I just backed up to a startup drive, which downloaded quickly on the new system.I did have trouble with a couple of USB-C ports not working to charge the computer. I reset the SMC, which fixed the problem. Once the charging issue was resolved, everything worked great.I only gave 4 stars because the charger, as others have said, is aftermarket. That would have been ok with me, but the charger works intermittently. The first night I had the computer, you could hear it binging each time the charger went out and came back on. Fortunately, I had my other Mac's charger available, which worked perfectly.Also, the battery life could be better. The cycle count shows 110 left versus 1000 for a new Mac.