I ordered the computer Wednesday morning and it arrived Thursday afternoon. Packaging was good. The computer looked new, no scratches or marks on it and it was clean. Setup went smoothly. Runs fast and it was exactly what I wanted for the price. I was going to give them 5 stars, but I thought I should check the CD/DVD player first. Even though the computer was running for two days, I didn't  check  the optical player because I hardly use CD'S and DVD'S. I pushed the button and the door popped open a little and I had to use my had to pull it completely open. I tried a music CD and DVD with a movie on it. Both did not play and the computer displayed there was nothing in the drive. This was on Saturday, so I phoned TechnoCanada support tech number and the message said they only take calls Monday to Friday from 9-4. I work during those hours and would be unable to call. Even if I called during my lunch hour, I wouldn't be at home in front of the computer in case the tech person wanted to walk me through some settings or want identifying numbers from the computer. Then I found a number for Amazon Tech support. They answered quickly and offered several solutions. I received a credit towards future shopping from Amazon on my account. So generally, thanks to Amazon, I'm happy. I'm only giving the third party two stars because the product should be thoroughly checked to ensure it's working properly before it goes on the market for resale and their customer service call centre should have better hours (Monday to Friday 9-4 is not sufficient). Thank you Amazon for taking care of me.