In 15 months the chromebook went dead 4 times, black screen, would not turn on. I had to pay to ship it to Lenovo warranty 3 times. it took 1.5 weeks on average, to get the laptop back from the warranty repair. Lenovo refused to give me a replacement laptop after all these factory warranty repairs. They simply repaired it over and over until the warranty ran out. the 4th time it went dead, 15 months from the date i purchased it brand new. I took care of it "1999 office space, printer scene style" and threw it in the trash where it belonged. The worst laptop and purchase I have ever made in my life. And I'm in my 50s. I had to buy 4 chargers because they only lasted 2 to 3 months on average. That was $80 dollars alone in just replacement chargers. When the laptop did turn on it was full of issues. Wi-Fi did not work. That alone made the chromebook useless. The screen flickered. The screen would go white and turn off. I lost several files and documents. Because of all the latter issues.Amazon customer service, was useless. After several attempts I was transferred to a manger. Who rudely and angrily told me there's nothing we can do and hung up on me. That pretty much sums up Amazon CSR, dept. Do not expect any help from them. My advice stay away from Lenovo laptops they are lemons and will be nothing but problems and cost you more than the computer was worth in the first place. Bottom line I felt ripped off. Not to mention the time you will spend dealing with the lenovo warranty department.