Dell has always been a good brand which is why I bought again. I chose to save money and bought a refurbished one. It works great, no complaints except with the vendor. They advertised this to have Windows 10 Pro and it has Windows 10 home installed. I use this for business and with the business software I use, I had to have a quad core. Windows 10 Home does not work well with that. I emailed the vendor and I received a short reply and a COA. I asked him what I was supposed to do with that and did not receive a reply. The problem is, I need the Windows 10 Pro program to be able to use the COA. I had to buy a Windows 10 Pro install myself so I could use my laptop as intended. A customer shouldn't have to go through this! BUYERS BEWARE of this company for false advertising and very poor customer service. If something major had been wrong with this laptop, I  probably would not have been able to get my money back from this company.