when I turned it on, it shows a blue screen that said wait a moment....., it was like 2 hours and it did not start or launch the first setting, I look for Amazon support and it is very poor help, so I looked on youtube and it says that you only had to press the power button for 15 seconds and then wait a bit, this help the computer to finish shutting down,because the computer technicians who erased them did not finish leaving them in the initial configuration position, then turns on it again, then it will starts at the initial configuration page, finish configuring, wifi, name, email outlook, and all the rest of the initial configuration, once it log in windows, it works perfectly, I recommend you to watch youtube videos to remove many windows programs and promotions of programs that slow down any computer, do this  with the help of youtube to prevent windows from starting unnecessary programs and then restart the computer, it becomes a super fast computer and thanks to the 500GB solid state hard drive, it's super fast, and it has plenty of space for windows that over the years fills the hard drive with updates, it is also plenty of space for personal files, although I prefer to take them on an external drive for safety and to keep the hard drive of programs light and fast.