Ordered this machine on a whim , it took 7 days from order to arrival in Ireland , Double boxed with very substantial bubble wrap case which covered whole PC .  machine was exactly as described , very clean inside , no odour , almost perfect outside , slight strain on the front panel where someone tried to removed panel without first releasing hidden catch on the inside. But this is barely noticeable . No stickers on the front in regard to windows or Chip , ie I5 or I7 etc etc . But this again was cosmetic because the system says I5 with 8 Gs of ram. Service tag on the back allows to visit dell website for a more indepth view of system .  Didn't rate tech support because i haven't needed it .  Whisper quiet , USB ports on the front are a little stiff which would suggest they have never been used.Very happy with purchase