Ordered for 13 year old son for Christmas.  Didn't work out of the box.  No hard drive detected, won't boot up.  JUNK.  ZERO customer service.  They don't answer phone, asked us to leave contact info and no return call every.  Returned for a replacement.  SECOND unit, does NOT work out of the box.  Hard drive wasn't even connected inside the computer.  We reconnected it, no hard drive detected, won't boot up.  Tried tech support again, no answer, no return calls.  Not sure who is refurbing these, but they need to find a new line of work.  AVOID THIS COMPANY . . . my 13 year old has been waiting for weeks, so disappointing.