I received my laptop 8 days ago and everything was fine. But I had a problem playing the video! There was no sound! and to be honest, this problem only happened once and it disappeared when I restarted my laptopMoreover, yesterday the system asked me to do an update and it took a long time and nothing happened as shown in the attached image. My screen went on like this for over 45 minutes and I had to turn it off.So, I believe that I was not lucky to get this laptop as it surely has issues in software! Maybe I got a renewed one!