HORRIBLE!!! ADVERTISEMENT INDICATES ITS NEW AND YOU OPEN IT TO FIND "REFURBISHED" ON THE TAPE!! ADVERTISED A 20 INCH SCREEN AND SENT A 13 INCH SCREEN THEN WANTED TO CHARGE ME 30 DOLLARS TO PICK IT UP. CANT RETURN IT WITHOUT PAYING. MULTIPLE PARTS FROM MULTIPLE COMPUTERS!! I NEEDED THIS TO KEEP TRACK OF MY DECEASED SONS RECORDS. HORRIBLY BEHIND IN MY WORK!!!