The case is scuffed pretty good and there was a screw for the case latch rolling around inside. Once I figured out how to get the stuck latch open and put the screw back in, it had opened and closed fine since. Even though I planned on using a wireless keyboard for it, the keyboard they sent arrived broken on one corner right out of the box. Other than that, everything else had performed as expected. Two Dell monitors came with it. Since I'm using it for video editing, I replaced the GPU immediately and upgraded to 32GB RAM. It has worked just fine for what I intended to use it for.