As a business owner, I am very hesitant to write negative reviews. The overall condition of the laptop was good. I received the laptop with someone else logged into the system, therefore I could not restore it. Not only was customer service terrible, the lady I spoke to actually changed her email to prevent further conversation. Adding to this displeasurable experience, as everyone else has stated, this is not the latest model. It is actually the 2017. I would recommend buying from Apple refurbished. This way at least you’ll have apple care.