from WAYNE WERTHEIM on November 18, 2018cautioni always fear buying a refurb. It was confirmed again. I purchased this and received the machine but need to load windows 10 by entering a 25 digit code. after re-entering 5 times and checking the code didnt work. i called support at the supplier. they were efficient and told me another would have to be mailed out and this one shipped back. they over nighted the next machine which that too had the same issue. two machines to pack up and ship back, frustrating and agravating.