The laptop arrived in a cardboard box with some foam borders holding it in place. It was wrapped in bubble wrap and was pretty dirty. I shined it up as good as I could with some alcohol pads. There’s a light scratch on the apple and a minor scuff on the back chassis, but I felt it before I seen it. It’s really small. The apple is so reflective that the scratch can only been seen from a certain angle. I couldn’t even catch it on camera. The MacBook itself, however, is performing fabulously! I’m very pleased!!! I’ve only had it for a few days but I’m happy with it so far. I’m gifting it to a friend for Christmas and I was really concerned, but I’m glad I took the risk. For 512gbs, what I paid was a steal!!! I don’t think I could’ve found a better price anywhere else. I updated the OS to Ventura and that process went just as smooth as any other mac. It took about 20 mins for it to complete. Everything is running great, battery is at 100% healthy condition, I love it!! I give it 4.8 stars because of the scuff but, overall, it’s great.