So....  I wrote a  review (below) to Lenovo after I was forced to return this due to Zoom driver issues (as did many other reviewers)  Their insulting response is below my review giving us a basic, elementary instruction (which obviously we tried multiple times before contacting Window and Lenovo Tech support)  Hey Lenovo, It's bad enough you wasted our time along with many others, but don't insult us further by giving us a lame reply.  Shame, shame.· 4 days agoIt's the little things that matter......like customer service and solutions to minor problems. We are returning this laptop today after only a week. There is a small problem, yet intolerable one, with the touch pad features. After two days, we were informed that it is not something that can be fixed. You cannot turn off the touchpad features that cause a zoom if the the touchpad is accessed in a certain way. I tried to find a solution to this on my own for hours. Windows did a remote session and was pretty confused as to why all of the touchpad options were missing. Windows support advised me to go to Lenovo support. Lenovo support not only did not support, they advised me to do something that would have caused more issues and then ended the chat before I could ask more questions. Next, my husband stepped in. He went through Lenovo support and finally, the truth was revealed. Due to a split between the software companies Elan and Synaptics, the annoying touchpad problem could not be corrected. I will note that my husband is the CIO of a college with over 10,000 students and also, on the Board of his state's Education CIOs. They network and they talk and the recommend. In short, Lenovo wasted many, many hours of our time and that just isn't right. A new driver should have been created for this product or Lenovo shouldn't continue to sell it... end of product line or not. As far as the rest of the details, it is lightweight with a big, bright screen, but I just can't trust the product and suspect other defects will be present. Defects in combination with the complete apathy to support means I had to replace this.Response from Lenovo:Courtnea_Lenovo  · Customer Care· 7 hours agoWelcome to our Ratings and Reviews section!Lenovo appreciates you taking the time to share your comments and concerns. We apologize for the inconvenience caused with your machine and experience. Upon further research of your account, we see that you had an issue with disabling the pinch zoom feature on your machine. The Auto Zoom feature is something that Windows 10 offers to its consumers as and ease of access. Please utilize the following steps to turn off this feature:Control Panel > Mouse > UltraNav > Touch Pad Settings > Application Gestures > Pinch Zoom > Un-check the Enable Pinch Zoom box.We want you to have a superior experience with our products and appreciate your business. Please let us know if this helps! Thanks for choosing Lenovo!Kind regards, Courtnea_LenovoGee Courtnea Lenovo, we never thought of that… oh wait, yes we did and NO.