Pros: it came preloaded with Windows 10, Office, and VLC Player (very thoughtful), although Office needs a product key. It was only a little over a month out of date by the time I received it (good QC!). The computer is quick and does what I need it to do.Cons: Memory sticks were not what originally came from dell and were a hodgebodge of different brand names, sizes, and bus speeds. There's also a dent on the front aluminum grill.Overall, considering it's a refurb, i'm very pleased with it. Great deal!