Refurbished device, but they let you know when you buy it that it's a refurbished chromebook, so that's good. I have purchased lots of refurbished chromebooks and they have always been clean on the outside and in good working condition.  However, the outside of this one has been re-wrapped with vinyl on the top and bottom (they don't tell you that in the description), and it is a seriously bad wrap job.  Wrap is peeling at the corners and on the sides. I've had it 24 hours and it's curling up at the corners.  I buy these as "sofa surfers" for around the house so I'll not go thru the hassle of returning it.  But if you want one that has a good looking outside skip these unless you can verify with the sellers that the outside is clean and NOT re-wrapped.  Otherwise the device itself appears fine.