I bought this 8/17 for my daughter. It was delivered 8/19 without a power cord. On 10/16, the hard drive died. I can't reach Olive computers, despite leaving multiple messages. I can purchase a new hard drive, but I don't know if she'll have the installation media to go with her current Windows product key. This was a waste of money. It lasted less than 60 days, and I cannot reach the seller. This company claims to be a licensed refurbishing agent, but it seems clear to me that they refuse to hold themselves to the standards required by the agencies who issue those licenses.