I almost returned the laptop because I thought it was defective. I couldn't perform simple tasks like downloading and installing my existing virus protection or extending my current Office 365 subscription. Then, after two days of frustration, I discovered that the new devices come preloaded with a ... well ... predatory is the word that comes to mind ... program called "S Mode." S Mode is explained as a way of preventing users from installing "unsafe" programs or apps. Ha! Its real function is to prevent you from installing ANYTHING you didn't purchase from the Microsoft Store. My apps would download fine, but they couldn't be installed. Once I figured that out and found a way to get rid of S Mode (and believe me, they do everything they can into scaring you into not disabling it) I was able to appreciate this speedy little gem. It's incredibly lightweight, the price was amazing, and overall I couldn't be happier. I  even like the color! I wanted a backlit keyboard but didn't want to spend the extra bucks. The dark gray keypads show up exceptionally well against the light cream housing, so I doubt I'll miss it. All things considered, this is a exceptionally good buy.