Before purchasing this laptop I'd read a few reviews (skimmed, really) and the product seemed pretty great so I went ahead and bought it. Between making my purchase and waiting for the item to ship, I'd read deeper into the reviews and learned how disappointed many buyers were, either because the laptop was shown as being new but arrived in used condition, or the OS was missing, or it was a different laptop altogether than what was shown in the pictures. Needless to say, my anxiety started going through the roof thinking I had wasted money on a laptop that either wasn't going to be what I paid for or wasn't going to work. I am glad to say that was not the case. The laptop arrived in a sealed shipping box, inside of which was another sealed Lenovo box, with a properly packed and protected laptop inside of that. There weren't any missing parts, there wasn't any damage to the laptop, and I know the laptop is brand new and not used because the OS was still in factory condition when I booted it up. I have no complaints and as of the time of this review, the laptop works as it should and as it's described. If anything changes, I'll update this review.