UPDATE: 1-14-2021  my original review is below. I struggled with improving from a 3 star to a 4 or 5 star review based on original product and customer service. I settled on 5 stars based solely on the customer service response. I was very upset originally but tried to remain professional in my conversations and hope that I was respectful to them. They certainly responded very professionally to me via my preferred communication methods and worked with me to resolve the missing dvd drive. While I would have preferred the device have a WiFi card installed, the product description clearly shows the dongle and that error is on me. Tech support was phenomenal and the value for the money is worthy of 5 stars alone.Original review:At first I thought it did not have wifi and was really irritated because I had to have the wifi. The no DVD while super annoying and means I know have to buy an external drive is also very upsetting but not to the point of can't use the product. If they respond favorably to my issues I may upgrade my review but right now 3 is as good as I'm willing. I'm feeling generous since they at least included the wifi dongle.