The Dell Otiplex 7020 I  received from Greentoptech is a great home computer.  I don't expect a refurbished item to be perfect like a new one, but this one is pretty darn close.  The outside of the case had no signs of wear.  The inside was clean with no dust.  It looked brand new.  It fired up quick and I ran it through the test with no problems. I've been using it for a month now and I am extremely pleased with the product.But, even better Greentoptech has the best customer service I've ever dealt with.  For example,  the CD/DVD player wasn't working properly.  I email them on Friday evening when I noticed the problem.  I had a reply waiting for me Saturday when I checked email.  And by Sunday afternoon the problem had been resolved.  Great price. Top shelf product. Excellent customer service.