I really really like this laptop BUT my main purpose is to use it for ZOOM calls for work. I work remote and use it on a daily basis. Because of that, I am returning it. Unfortunately, the video camera does not work. It freezes and lags. At first I thought it was the wifi but I tested the speed and it was great. I tried from multiple locations, house, library, hotel etc. Then my IT friend suggested I make sure all updates have been done. I spent SO LONG making sure to have everything installed properly. He also said it doesn’t look like it was wiped properly because there was stuff on it that shouldn’t be. Every time it turns on it says “Michigan Medicine” on the black screen. Weird. Anyways… after many tests, I pulled out my old laptop and ran ZOOM at the same time, side by side on the same network. My old laptop worked perfectly. We even downloaded Skype to see if it was a ZOOM or camera issue. Skype didn’t work either. I tried testing the camera from the settings and it was black (see photo) or it was a frozen image. We determined there is something wrong with the camera and I need to return it. I’m bummer because I like it otherwise. Everything else was great about it- the speed, design, ease. I’m not sure if I’ll risk it again and buy another refurbished laptop or just shell out the big money for a new one. Just wanted to post an honest review for those who are like me and actually read these things. I hope it’s helpful.