Computer shop just got back to me saying the operating system cannot be reinstalled, and essentially it looks like a hardboard issue that would cost over $500 to repair. After the laptop prompted me to install a update to the operating system, the whole thing failed, nothing responded anymore, and even deleting all and attempting to reinstall operating system yields nothing. I got error messages early on, something about the chip problem, but as I'd only just bought it and it kept functioning and supposedly these laptops are rigorously tested, I thought it should be okay. It wasn't. I would not buy from Amazon renewed again.