We bought 10 for replacements within our office. The seller had a minor issue with meeting our needs and reached out to confirm that an upgrade at no extra charge would be acceptable.Best packaging I've gotten on a bulk buy of computers. Each computer was wrapped with care and consideration for shipment.After formatting and updating the computers to me given to our agents, I didn't find a single problem. Both aesthetically pleasing, clean cases and great hardware inside. No scams, all of the hardware inside is exactly as listed. Our agents have been using them for a few weeks now and we've had no issues.Currently ordering a second shipment so we can continue to upgrade for our office.