First of all, the laptop looks amazing that of a macbook air. Unfortunately the looks and used price were deceiving. Software issues right out of the box(original packaging btw) to the point where i couldn't even sign in!🤦🏻‍♂️ terrible first microsoft surface device experience. Now i have to deal with the hassle of returning the damn thing, my question is why amazon would let a seller sell non properly working devices."certified refurbished" my nuts!