Excellent PC.  Very fast.  It is extremely quiet having the SSD.  If I didn't know is was refurbished I would have thought it was brand new. No marks or blemishes on the case at all.  I use it for medical transcription and editing and highly recommend it.  I can't speak to how it would be for gaming and setup was very simple, so I had no need for tech support.  Had it up an running in about a half hour.  Shipping was extremely quick.