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    I purchased this lap top BRAND NEW for $700 on June 9th, 2020 on July 25th, 2021 I started having screen issues. Whenever I try to use the touch pad or external mouse it causes flickering of the screen. While the touch screen still works (for now, I won’t be holding my breath) I really can’t use this lap top without replacing the screen. This is a hard ware malfunction, yet HP wants me to first pay them to try to diagnose the issue over the phone and then if that doesn’t work (which it won’t) send it in to have it repaired and of course the warranty was only valid for a year so this will cost me a total of $407…. I’m livid. Do not buy this garbage product or probably any other HP laptops. And if you do definitely buy an extended warranty!!!!