The laptop came with no hard drive. Upon opening it, I was unable to open anything except the setup utility, due to there being NO HARD DRIVE. Maybe I got sent a defective one, but I’m never buying a laptop on Amazon ever again. This was truly a hassle. Customer service offered me a replacement but I feared there would be no hard drive again, so I refused and returned the item. Save yourself the time! Just save and get a laptop from your local Best Buy.