I don't know what the issue is, this thing just... doesn't work well.I don't know if it's because it's refurbished, if Google OS is weird, if the keyboard isn't responsive, if the tablet is slow, or any of a thousand other things that just feel OFF.Examples:Google workspace apps, specifically Google sheets, is the mobile version.  Even though you have as track pad and a keyboard, it only allows you to interface with it as though you were on a phone, seriously limiting my capabilities in Google sheets.  You can't rearrange tabs, freezing top row is unintuitive, etc.While using Google sheets, the keyboard misses inputs.  At first I thought it was dropping the first letter I typed because it had to, like, select into the cell.  I tried to muscle through and noticed that it would skip random letters in words too though.I hooked up a Bluetooth mouse and trying to scroll with the mouse is a nightmare, the screen will lock up, the scrolling is inconsistent (on YouTube, for instance, sometimes a scroll will bring you down one row of videos, other times it moves you down a whole page and it locks the app up), and it's very hard to be precise.  I'm not talking for graphic design type precision, I'm saying it's hard to click the three dots next to a video the mouse is so janky.If you have a system update, you can't download or install new apps.By default, the system uses internal storage and not Google drive, making it a pain to start a document on this device and work on it at your computer.It will just crash sometimes.  Just, while thing, shuts down.  No clue.App functionally is different between this device, mobile, and my computer so switching around is very confusing as each one has little differences.It's very slow.  Just having Google sheets and YouTube open makes it sputter and run incredibly slow.The touchscreen is very responsive on an up note, it's decently bright and crisp too.Overall, very unhappy with this purchase.  I should've sent it back but thought I could use it as a little media computer for work but... it's not even really good and playing YouTube videos