I received a quality, refurbished laptop. My only complaint is that when I factory reset it, I had some issues, with the laptop acting as though it was managed by a third party organization. Other than that, few issues, reliable and I would recommend it personally. This would be a fantastic laptop for work, it makes a subpar gaming laptop that doesn't run big games, but I can run a some PlayStation 3 games on an emulator! Not bad, definitely solid.The only other issue was that this laptop had a battery problem. When not plugged in, and sometimes even when plugged in, the battery will not be detected and the laptop will hibernate. In order to fix this, you have to change the settings for what happens when there's a critical battery notification. So the laptop has to stay plugged in at all times, and I'll occasionally get critical battery warnings. Sometimes it'll show up that there's no battery active. Since I knew a little about computers, this wasn't too much of an issue for me to find a workaround for and live with. I would say that if you don't have much computer knowledge, I might not recommend this because the potential issues you might have might be too much for you to handle. If you are even mildly computer literate or internet savvy and can do research on troubleshooting, then I would definitely recommend this.