My first computer arrived with a non-functioning web cam, an excessively noisy system fan, and a cover decal that was peeling off on one corner. I contacted their support (they were great) and they immediately sent me another computer.  However, the replacement computer also has an excessively noisy system fan, and when I went to open the laptop up to look at it, I found that the two screws under the Windows key flap were not the correct screws and wouldn't thread in; they were just sitting loose in the screw holes. Fortunately they're not integral to keeping the computer together. I'll just put in some of my own screws I've got. And regarding the system fan, I'm just going to order a replacement fan and change it myself.So to summarize, I like my computer and it looks and performs great, and wouldn't not order from this vendor again but I would choose another vendor first if I had the opportunity.