so when I got this pc I turned it on and worked fine then after 3 hours of use it switched off and it wouldn't turn back on. then I called customer support then he told me to check if any cables are unplugged I told him I couldn't because of the zip ties, so he instructed me to remove those zip ties to properly check the computer, s I did and nothing was wrong with any of the cables. and I am currently not sure if Amazon will give me my full refund because some AMAZON tech support told to me to cut the ties, overall I'm disappointed in amazon's tech support.