The hard drive went completely belly up less than a month. I took it to a computer specialist friend to see about getting it repaired but the computer was fried and nothing could be done to make it work.  Id like to have a partial refund if not for whole purchase b/c had to take it to professional where they spent almost 2 weeks trying to get it working. Dell, in general, is a good brand. However, I feel cheated and got no use out of it. I had purchased it, originally, to take online courses but had to cancel those plans putting me even more behind in classes. I did place an order for a 2nd Dell laptop.  I'm giving it benefit of doubt that it works great, as advertised however, I wouldn't know since no power cord was included with the purchase. So, without the cord, I can't even tell if it's a good laptop just sucks. I've never purch a laptop online, person to person or in a store when the power cord was not included with purchase of lapto. It was very disappointed to see it but unable to use it. Since that fried first broken computer was & still is in the shop, I haven't had a chance to start up my most recent Dell laptop. Sent note to second  Amazon seller asking if they can send the cord. So far, all my computer purchases via Amazon, specifically Dell users, have been a bad experience and wouldn't recommend it to others.  If I decide to buy 3rd laptop, I'll look for different brand, seller & brand new. So far I spent roughly$400 on Dell laptops that are next to worthless. With that money spent, I could've bought something new. Not having that power cord for the 2nd Dell laptop forced me to delay online classes a 2nd time, too. Not to mention the money lost from my computer repair man who was unable to fix the 1st one & in his custody for 2 weeks. If no refund of some sort of satisfaction is given, The first laptop will be thrown out. I'd don't want to purch a cord for 2nd Dell laptop if it's supposed to be included. If that laptop is in just as bad as shape as my first one & my repair guy can't fix, it too, will go in the trash.Hope to hear some type of response to make it right. I've purchased many items over the years with Amazon and these computers are my first real complaintsMy email address is cyesberg15@gmail.comThank you for your time.