I bought and received this on 5/19/2021.  It would not play audio, instead the speakers would crackle. After being on for more than 15 minutes the fans would stop working and the keys would get hot. This is when being used on a hard wood table with nothing around.Physically looked fine. Called the amazon Acer support and they suggested reinstalling drivers, factory resetting then sending for repair. Not impressed, I am going to have the return label for this printed soon and sent back (thank you Amazon for helping with return).