I reviewed this purchase extensively before buying, so rest assured this is not just a disgruntled buyer. I wish Amazon would force these sellers to disclaim everywhere that this is refurbished and no where close to being new. It is also terribly misleading that they picture a nice monitor that you DO NOT get. The monitor is a 100 lbs square Dell that looks like it is from 1995. My monitor came with visible scratches and all over and also scratches on the inside of the screen. When I asked them to send me a new one, they would not send one like what was pictured and would only offer a $65 refund or to send another one that was exactly like the broken one they sent.If you are contemplating purchasing this, and from this seller, please look elsewhere. The return process was hard, confusing and complicated. This is akin to purchasing a computer from a garage sale. Just buy new and save the hassle. Also, if you are looking for a cheap, entry level computer for gaming, like I was for my son, look elsewhere. This barely, and in many cases does not, meet the minimum requirements for most of today's popular games. You are going to need a new power supply and graphics card to get this up to snuff.Very disappointed in this and have major regret. I ended up returning the monitor and buying a new 22" Acer widescreen that works so much better. Just do yourself a favor and believe the negative reviews ... look elsewhere and BUY NEW not REFURBISHED from this seller.