The computer looked clean when I unpacked it. Hooked it up and no signal to the monitor. Can't say anything else about it yet till I get a picture on monitor. Contacted their customer support a couple days ago, still waiting to hear from them. Will let you know how it goes. Customer service got back with me a couple of days later. Decided to get a new video card and the computer is working great. Bought a G Force card and picture is great. Thanks again for customer service getting back to me.