Arrived with the wrong Windows version and took a long time to figure this out, then how to wipe and restore. This was sold with Windows 10 Pro but arrived with windows enterprise which would not activate (wrong product key?!) and that gave us a lot of problems. Eventually we had to wipe everything from the BIOS and install from USB we made … it does seem to be behaving normally now but I wouldn’t recommend the experience unless you are comfortable fixing as above. Could have had refund, but before we got it wiped it wouldn’t let us delete personal information. Spec wise it is a good machine for the price… fingers crossed it works now 🤞