Item was purchased as refurbished, arrived quickly and in good condition. I had no issues that required Tech support. The item features a clean install of Windows, and has met or exceeded expectations in every way.Windows runs smoothly on this PC, the only real issues are the integrated graphics, and the hard drive capacity, which work perfectly well, but for some applications can be a downside. This is a great PC for an excellent price, and is a perfect fit for mixed use of entertainment and work. You may want a better computer if your plan is gaming, while Minecraft runs smoothly on this, higher end games, where a high video card is recommended, would clearly have issues.Intel graphics settings can easily fix the issue of the desktop running past the edge of the display, which may be the first thing to correct if you use a TV as a monitor.