I originally had this at 4 stars, but the lacking customer service warrants 3. I’m quite happy with the laptop itself (only 40 charging cycles on the computer!), but the charger they sent was not only off-brand, but the wrong wattage (MacBook Airs require 30W chargers, they sent me a 60W one). I've been trying for two weeks to get in touch with someone to replace it, but I keep getting dodged.