Computer looked great out of box. I have a 2012 version which runs great just getting old and I wanted something newer. This computer ran so slow right out of the box. I couldn't even log into my Apple ID. It takes 5 min or longer (mostly longer) for anything to open after clicked. I went through customer service multiple times, reinstalling, updating, resetting to factory defaults to no avail. Computer never ran better and couldn't do anything about it. I really disliked the return process, as I needed to wipe and completely reset to factory default even after deleting all my personal data. Took me 12 hours one day to just get it ready to return due to slow speed of this thing. I also was required to take a bunch of pictures to prove the product was not damaged, which is fine but again more time consuming. I also had to take a picture to prove I reset the thing and email it to the seller before returning. Hopefully seller is easy to work with. I will update this review with information on how helpful to seller was with the return process once completed.