I had to purchase a laptop because my last laptop of 21 years, finally gave up & retired. Once I opened my my new acer laptop and let it complete it's mandatory software update, it left my computer with zero internal memory (116 GB used), this is a major issue and I even uninstalled a large majority of apps not required to run. I have an external 8 TB connected and anything new saving on as well as installed 16 GB of internal RAM which has helped the processing tremendously and is rather fast. My extreme issue is nothing else can be done...no Micrisoft Office, nothing but literally check my email....if I try anything else I get a message there isn't enough internal memory.......Argh......very frustrating. I've purchased an internal 1TB SSD that should arrive soon and I'm hoping this fixes this constant issue I'm experiencing. In addition, I've purchased an external dvd HD drive for watching dvds if possible but currently no internal memory allows nothing but email as of right now.I have mixed feelings on this laptop as it's my first 1 in 21 years and am leaving room for learning but I do know it shouldn't be like this. A rather expensive tasking to make a laptopwork....I will post more once I install the additional memory. Thank goodness this laptop is built with the ability to upgrade and maybe that's the goal of the company...nevertheless less; I supplied 3 stars for screen quality, user friendly set-up, once the RAM upgrade was completed it's very fast and the ability to customize the laptop with tools for reference (you tube videos).UPDATE: I reset the computer back to factory settings and the remounted the additional memory and it's working very well as it should. It's definitely faster than my old Toshiba of 21 years however, the motherboard and processor on this seem to being fine (I only do minor things no video games). Excellent image and crisp images. Just be sure to purchase some additional memory and it's a good device so far.