Dell arrived in very good condition excellent packing.  Turned on the PC and had ADMINISTRATOR login with no password. 2 reboots after that, the password issue seems to have gone away. After that hurdle, it finally booted up to a SYS PREP 3.14 screen.  As if the IMAGING of the hard drive was not complete.  Three (3) phone calls to TECH Support all with VOICE MAIL and nothing.  Two (2) complaints on AMAZAON and nothing.  Company rep said someone from Sunset Micro would call me, they DID NOT call me.  Finally just bit the bullet and did a RESET of WINDOWS (keeping my files) and it came up.The other observation is that DELL I ordered was a Optiplex 790.  What came in the box was a Dell Optiplex 7010 with an INTEL i3 label.  However upon BOOT up, and windows PC information shows that it is a DELL OPTIPLEX 790 with an i5.  The Optiplex box had a MANUFACTURED DATE in 2011 (10 year old computer) but was scuff free and in good condition.  The computer has a tough time opening the cover due to a bent metal piece in the back, but this did not worry me as I am not going to open it up.