Also there was no set-up prompts to guide user to set up laptop. It did power on, with  Microsoft edge set upAlthough I'm not a Microsoft user and haven't been in years, in face I've very little knowledge anymore in terms of these programs, it's all become too much to keep up woth. Therefore to have something like a set up program to help user navigate a new laptop would have been ideal and was expected. Customer support number listed on amazon is disconnected, and so  tried to reach out to Lenovo, leaving my phone number several times, but was unsuccessful here too.I feel for everyone working in the tech field today, both young and especially the old, this is one of the hardest fields to stay up to date in. I wish you well.