1. I ordered a Windows 7 computer and received one with Windows 10. I already have a similare computer with Windows 7 and wanted another with similar features for my wife.2. I had difficulty activating the new computer because of Microsoft's insistence on registering with them and signing up for their services. It asked for passwords I don't have and don't want. I called AST and the technician tried to talk me through activation without all the Microsoft paraphenalia and he failed, suggesting I return the computer!  It seems this computer is programmed to accept only Microsoift products and to sabotage those of other manufacturers. In its early days Microsoft was sued for its restrictive practices and could be again.  I am now living with this computer and able to access Open Office, but it prevents Firefox from becoming my preferred system.  Consumers hate being manipulated by suppliers to restrict their options.  John Brain