Window need to be activated and the key wasn't included in package. Reach out to company and haven't seen a respond. This is 2 weeks ago.Window can't perform at full capability because it doesn't display the activation keys. When troubleshooting, it requires to buy a separate "genuine" window. Is this misleading in what was advertised ?Cant wait to talk to herobox service. So far, very disappointed with the customer service.What a big disappointment. I have reached out and now it has been 3 years and the company hasn't even contacted me on the code to activate this PC. What good of a computer if it has limitation because it cannot be activate.CHUWI really need to reach out. This is sad. I don't mind throwing this in the trash as it deems useless upon arrival. Contacted them and neither Amazon or CHUWI has reached our to rectify this problem. Time for a better PC box for the kid.  JUNK!!