Very impressed with the quality, condition, packaging, ease of set up... Everything about this system is A+. I did my research prior to buying and since I was not familiar with the company I read plenty of reviews and crossed my fingers. I was breathing a sigh of relief when I opened the box. When it comes to tech equipment I am very nervous when I purchase refurbished equipment but this company, by far, outranks in so many ways. I highly recommend and when it comes time to purchase anything else I will reach out to them again!!! I cannot mention anything on the gaming or customer service because I just received and setup yesterday but I'm not worried...I am only using for work and school.