1st computer sent to me Failed within the first 2 weeks. I attempted to work with the vendor to do on site repairs. We were not successful. Amazon sent me a replacement and it has been working flawlessly now for close to a month. A refurbished computer is not new, But both units sent to me looked nearly new. As for the 1st one failing, it is just one of those things that happen. I honestly believe that what a company chooses to do to correct a defect speaks volumes. I would gladly do business with this company again.