I had to send the machine back because it would not boot again. But the vendor was ok with the processI'd still recommend using them  Remember a broken click is right twice a dayFirst review. When the vendor refurbished this laptop it came up clean. This is an impressive restoration. Presently the machine is downloading Windows 11 after the initial Windows 10 setup. I'm happy with the device and expect to order again on the future.Note: FedEx did not make a delivery attempt on Saturday but they did take time to lie about it. Go FedEx. They however made the delivery on Sunday.