Item arrived in blank discreet packaging and was well packaged and well protected.  The physical appearance and condition of this MacBook was as close to new as could be and the performance the same.  There was not one scuff mark, scratch, smudge, or dent whatsoever.  There were two factors that gave away that it was refurbished--battery life doesn't seem to last as long as it should which at this point is not a huge deal, but within 6 mos to a year, may become problematic and require a battery replacement.  This isn't a huge deal for me because my husband and I own an iPhone/laptop repair shop and if need be, can perform the replacement of the battery fairly easily and inexpensively.  The second is that if you look really closely, it appears possibly that the screen had been replaced due to the rubber around the outside of the screen being slightly out of position and when you open it up, sometimes there is a lot of play and is a tad bit loose only at certain angles, which might actually be normal for MacBook Air laptops.  This is my first MacBook so I don't know much about what a brand new one would perform like but far as I am concerned, this was a 100% success and I couldn't be happier with it! I would highly recommend this product by this JemJem Renewed seller to anyone looking to purchase a Next-To-New as possible refurbished MacBook Air or Mac product but not willing to pay retail or Brand New price for it.  It is a great bargain and I would definitely purchase it again from there-in fact, I probably will never purchase a brand new Mac product if I can get the same item or similar item for a fraction of the price and basically same condition.