Friend of mine got this for me. Upon starting the laptop. It gets stuck at this log in screen can't erase the drives. Can't install a new copy of windows. So as of now this laptop had cost me an extra $70 for a new m.2. Got an upgrade but I still had to order a new drive. While I'm in there going to make a few upgrades. But if this is supposed to be refurbished and working it should operate as intended. I got another refurbished computer from Amazon and the drive completely went up in that. So they need some more people in that department. If you are not tech savvy I would avoid anything refurbished from Amazon. Get it from somewhere they have a real tech department. Or get friends in IT. Other than these issues I will update after I get it all set up. Seems to be working ok otherwise. Screen and keyboard are in good shape. Needs a little more cleaning. Battery seems ok for now.