This is, without a doubt, the BEST packed computer I have EVER unboxed in three decades of dealing with personal computers...new or refurbished. Super clean. No scratch and dent. Even a label inside the case with specs and unique transaction information..I have not encountered any issues in setting this computer up for a visually and hearing impaired client.  My only issue is not with the vendor, but with Dell's choice to go with DisplayPort(s) instead of the more ubiquitous HDMI; thus a clunky adapter or special cable is required. In the absence of bloat- and crap-ware and expended time to remove it, the idea of good, healthy, clean refurbished models makes more and more sense..But, WOW!, I'm not sure I could pack a product any better. I will admit I was stunned at the sight of copper staples and even more amazed I managed not to get one stuck in my hand as I have that history..Already advising another client to order ASAP.