UPDATE:Not sure why but after 3 days I was able to get Sims 4 downloaded onto it.It still has some issues with overheating & battery but other than that so far so good.I only bought for sims 4 & it doesn’t work. It won’t load the EA page & even after trying Steam & Origin it will not work.I will say the packaging it came in was great, bubble wrapped & the charger was wrapped.The keyboard lights up but barely.There was some small scratches & one of the corners was dented up pretty good but the inside of it was in great condition, the screen, keyboard, touch pad, etc.The battery/bottom of the laptop gets extremely hot after only 5 minutes of being on.The battery will show its dead but after charging it a few minutes it will say fully charged then die again after 1-2hours, so I'm not sure if thats a glitch or what’s going on with that.Overall I’m sure it would work great for google searches or watching movies if that’s your thing but i can use my phone for all of that. I would rather send back & invest in a dell/HP or other device i know works great.My whole ecosystem is Apple except my laptops & i am reminded with this purchase as to why that is. I’m so sad, I really wanted to love this product, I had it in my cart for months.