This laptop was a problem from day 1.  I did successfully get through to SkyTech with the first issue, just days after receiving the laptop.  Windows was not registering, so bios, then blue screen "Cannot find Windows".  I followed instructions they sent me and got that corrected.  Then COVID19 hit and I when I discovered the next problem, SkyTech was radio silent.  I have called no less than 12 times and sent emails, but no responses or call backs.  Now I am months out of my return window, have never successfully gotten to use this paperweight and just want my money back.  There is a hardware problem with this laptop and I cannot have it be down any longer.  I cannot wait for customer service, once they do respond to tell me that I have to send it back to them, they will fix it and send it back in a month.  I need a perfectly working replacement sent out to me and this one taken back.