After I found my WIFI password, the computer worked fine.  I was using EDGE and one time I got a screen asking for password.  It seemed strange so I closed it and closed EDGE and shut down.  Next, I used Chrome.  And now EDGE is working fine.  I ignored a request to renew McGraffe antivirus (I was told Windows 10 Defender takes care of this).  I also intend to not renew Office 365 since I don't use Office very often.  The bottom line is for users who are confused, call Blair Technology before clicking on any button and waste money.