I purchased the Microsoft Laptop 3 for work and in only a year I experienced hardware issues. I sent it to Microsoft and they were unable to repair my original laptop and sent me a refurbished one as a replacement. After only a year of using the refurbished laptop, I went to turn it on one day and the screen was completely black. It wouldn't turn on and after some time consulting the tech team at Microsoft it was again a hardware issue. This time though due to my laptop being "outside of the warranty" they wanted me to pay to fix it. I explained my case and submitted a request for a new laptop and I was still denied. When I received my refurbished laptop replacement I wasn't even offered a warranty. So now I'm left with the most expensive paperweight I've ever purchased and lost several files I hadn't backed up yet since I wasn't expecting a laptop that was only a year old to crash. Needless to say, I will not be paying Microsoft more money to fix a laptop with hardware issues that they refuse to replace. This will now be my third laptop in 2 years. Incredibly disappointed with not only the quality of the device but the quality of service I received. If I could give this review a zero I would.