The laptop I received was quite "renewed". It was greasy and sticky (I hope from the cleaner they used). But there were hand prints, dirt and grime all in the keys, a lot of dust, palm prints, sticker marks all over it. I understand renewed but this absolutely was not "excellent" condition, more along the lines of "Good' to "Acceptable" cosmetically.I do not want to be entirely negative about this machine, Internally the laptop seems good and snappy, but I am going to return it as this was supposed to be for work and there is no way I can bring this into an office to give presentations as cosmetically as the unit looks fairly beat up. As an example, the first day I had it the rubber pads are so degraded I picked it up and it left little black rubber chunks on the desk.On the flip side, I did recommend this deal to a few friends when it came up and I think they got decent looking machines, mine was more than likely an outlier. To reiterate, the machine itself functioned perfectly fine, just cosmetically I was not happy with the purchase.