The setup instructions were not the best and I had to work out a few things on my own.  It never asked for the Microsoft product key during setup, but after windows loaded a few times it finally stated it did not have an active product key.  I was able to add it then through the Microsoft store.  This wasn't a big problem for me to get through, but I am handy with computers.For the computer itself, it is amazing.  It is not lightweight, but isn't ridiculously heavy.  It has a thicker base, maybe from having the DVD drive.  We really didn't want the DVD drive, but the other specs on this system were so great that we took that hit; and it was well worth it.  The system shuts down in about 3 seconds.  The boot time is very, very fast. The speakers are very loud.  The system was clean and looks brand new.  I looked at installed programs and there is almost nothing there, just the essentials, so the system appears to be perfectly wiped clean in the refurb.  The thing that I like over my other laptop is that the track pad isn't oversized, it is just perfect.  On my other laptop the track pad is so large that I always touch it and move the mouse/cursor while I am typing.