I purchased the hp ENVY PC  in September 2020. By late December the screen randomly started flickering and going black, with two or three white horizontal lines. When I called customer support they spent about 2 to 3 hours having me reinstall the OS and BIOS .The next time turned on the computer the same screen issue occurred. I was sent a box to pack up the computer for repair. I was told it would be repaired and returned  in 4 working days. I then received a text saying it would be not 4 days but more like 3 weeks. Recently I received a text saying the part has to be reordered and it will now  take 2 months to repair. I called  customer support, waited 30 mins to be connected. The person who answered asked me to wait while they checked the status and the call was then disconnected. A few days later I received another text reconfirmed the 2 month lead time on the part. This is way to long to expect a customer who's computer was not yet 4 months old to wait. A lead time of 2 months for a part seems like very poor service to me for a computer under warranty.Update, the product was finally returned to on February 3 rd meaning the service turn around was just over a month. Verses the two months previously quoted to me and stated in this review.