First ever review. I bought this computer for my grandparents they do very simple things does not need a high tec. computer. The purchase went smoothly delivered promptly, and not damaged. Now after I got the computer all hooked up I went to install the 25 digit product key. This is where my night go worse. The product key was invalid. So I do as instructions say and call tech support. Almost 2 hours multiple transfers hard to understand people then even took over pc to try to resolve problem. With no success I now have to call back in 48 hours to see if the problem is corrected. I truly wish these were quality checked before selling to customers. If my grandparents didn't have me this computer would of hit the garbage can. Hopefully the seller will see this and offer me a reimbursement or a valid product key. Until this gets resolved I would not personally buy from this vendor again. To Whom this my concern. Thank you.Edit. After several emails to the company we were able to resolve the issue. As of now i am a satisfied customer.