This computer is refurbished first off. So I am not that upset just disappointed. I was unable to download Microsoft Teams because the software was outdated. I tried downloading the software myself and was unsuccessful. I called Apple support and the representative tried to guide me several times and nothing worked. So than the Apple representative scheduled a Apple appointment for me same day. (This all occurred yday when I received it.) during my appointment everything was going good at first but than not so good. In conclusion the MacBook has a hardware issue. So I was unable to download Microsoft Teams because I am unable to update the software. And I am unable to update the software because the hardware is defected… has issues. Already process return. Just disappointed not upset. The computer did arrive in good condition. It looked good onna outside. But was very much damaged onna inside. Hence why I gave it a 2 star and not just 1.