I REALLY DIDN'T KNOW WHAT TO EXPECT WHEN I ORDERED THIS REFURB HP MACHINE.I HAD A BAD EXPERIENCE ORDERING A REFURD DELL FROM AMAZON AND HAD TO SEND IT BACK.I HAVE BEEN EXTREMELY HAPPY WITH MY PURCHASE THIS TIME.I TOOK THE COVER OFF TO INSPECT UPON ARRIVAL AND WAS AMAZED AT HOW CLEAN IT WAS.IT LOOKED TO ME AS IF IT HAD NEVER BEEN USED.  IT IS ADVERTISED WITH 32 GIG OF RAM BUT THIS ONE CAME WITH ONLY 20 GIG AND THAT'S OK BECAUSE THE PERFORMANCE IS GREAT.NO PROBLEMS AT ALL. VERY FAST. 200 MEG DOWNLOADS ETC.A VERY GOOD COMPUTER FOR THE MONEY IMO. SURE IT WON'T DO WIN 11 BUT A SCREAMER FOR 185 BUCKS IT'S  A  KEEPER.