I had one of these kingdels about five years ago when it suddenly went dead. After a week of trying various attempts to revive it I bought a lower spec model, and reused my 16GB memory card and .5 gig sshd. in place of the 8gig and .25Gb SSHD. I checked that the techologies on the chips and the SSHD were compatible , so the thing fired up without a problem.Amazon delivery was terrific. I ordered the device on a Friday evening and the box was delivered on  Sunday morning. The packaging  was compact and well thought out. Customer support is unnecessary, since it comes ready to roll with a copy of windows 10.