I purchased this product for my grandson to do simple gaming on - the shipping time was great but the product was absolutely horrible.  In all honesty - even if it would have been in working condition (which is was not) - the appearance alone reminded me of something I could have bought at a rummage sale for $25 to $50.  None of the items matched - the screen ( an Acer)was to be 20 inch  screen and it was not it arrived damaged with scratches and cracks in the casing (not the screen itself) - the tower ( a dell) took several attempts to get it to turn on and I did not even bother trying to plug in the key board.  However - the customer service with the return was good. Thank goodness.