It will not turn on, only a black screen.  I googled for advice and none of the suggestions worked.  I tried the Amazon chat and "I'm all set" was the only option; I was not able to write in a description of the problem.  My advice to anyone considering buying a Chromebook is "Don't", at least not from Amazon.  Evidently many others have had a problem with turning on Chromebook because there are many suggestions online on how to do so, but don't count on finding one that works.