First of all, they trick you by making you write a review on the website when it's brand new and then don't let you edit it! I submitted my review immediately after I received it from a Black Friday sale because they emailed me asking for one and I had only used it a week or two but submitted it anyway. And now, a few months later, I cannot even find my review to make edits. No wonder their website reviews are so high. Anyway - never had such an issue with a computer before in my life, let alone a brand new one. Freezes constantly, battery life is BAD, chooses when it feels like opening document folders and sometimes never does, even the task manager freezes up when I'm trying to force quit things, and I can't do anything except force shut down the whole computer.. but here's the kicker, when I turn it back on--it's still frozen!! Happens regularly now. Unbelievable. Last time I'll ever buy this junk. If you're trying to actually get work done all in one sitting, I'd stay away from this. Next time I'll just re-invest in another apple.