A month ago i was promised a new laptop to replace the defective one. But I'd have to wait for them to send a shipping label. It never came. Then they offered other options, which they promised to send in writing. Never came. Many many emails, phone calls, usually no response or occasionally a "we really care, we'll send this to someone to look at and he will get back to you asap." Which never happens. No mailing label, no working laptop, the runaround ... this is a terrible company. I highly recommend you NOT BUY FORM LENOVO.