Amazon RENEWED means absolutely nothing based on my experience. This is the 2nd Amazon RENEWED product that has failed from 2 separate vendors. After spending hours installing software, mapping the server and transferring user data this computer died.  I purchased office 2016 and now have to spend endless time with MS (microsoft) customer service on the phone trying out how to recover.  I was on hold with MS for over 25 min and they just hung up.  When I called back the recording told me I had to pay a fee to talk to someone.  What a pain.  The moral of the story is AMAZON RENEWED means absolutely nothing, they apparently have no standards vendors have to meet.