I have returned this computer 2 times and will be returning it a third time.  They are listed on Amazon as “excellent condition” but come looking very used and dirty.  The charging cord had hair in the Velcro strap.  I’ve had computers for years that don’t look this beat up and have 3 kids.  I didn’t bother turning this computer on since it looks so worn.  If I wasn’t  purchasing something that’s labeled excellent condition then I might expect this.  It’s going back in the box and to UPS for a return/exchange.  The last one I bought looked less used but the mouse pad didn’t work properly.  I tired to trouble shoot it but it didn’t work.  I’ll try one more time to get a working nice computer.