The battery was faulty on the laptop I received. It wouldn't work without being plugged into a power source. Then I got a message stating that there was no battery present. This all happened when O opened it and turned it on for the first time. Learned my lesson and I will only buy new now. This was the second microsoft authorized refurbished laptop I got with battery issues. My niece who I bought it for is as dissapointed as I am.