Some of the reviews on here of people complaining that the one they got had a small ding or wear marks... Look people, the item is used/refurbished so you need to expect those things!I had a small barely noticeable gash on one of the corners and small wear marks but overall physical condition was better than I expected.  It boots quick, runs great, has awesome battery life and I was able to upgrade to the latest OS version within an hour or so (this is coming from a lifetime Windows/Android user).  I'm so stoked about this purchase that I might just pick up 2-3 more to give to my wife and kids so they can stop bugging me for tech support on their Windows PC's LOL.