I had an issue setting up my email on this new computer.  There was no paper work that came with the computer.  Called Lenovo several times asking for help.  They said it sounded like a software issues and they only warranty hardware.  I kept telling them this was a new computer just out of the box and you cannot help me?  I was told to try calling different people all who wanted a $100 fee to help me.  I actually think I got someone else returned computer since there was no paperwork with the computer.  I could send out emails but it showed it was from an address I have never seen before.  I did purchase Microsoft Office so I called them.  They did get my email working thru Microsoft office.  They did try setting up my email thru the computer software also and could not get it to work.