When I unwrapped the laptop, I was impressed.  Really large screen.  Large enough to view a large spreadsheet or see a movie.  When I turned it on, I got a message saying that I had the wrong power supply and it took forever for the battery to charge.  There were no instructions, but they were easy enough to download.  The outside was a little scratched and dented, but not enough to upset me, after all it is a reworked model.  It seems a bit slow even though I have 200 Mbps internet.  if it wasn't for the sorry battery life, I would probably have kept it and dealt with it, but we buy laptops for their portability, right?  This is the second one I will have to return.  I'm going for A NEW one next time.