Received product intact. Packaging was ok. Could have been better, could have been worse. For something as delicate as a computer, I expected a little more.The description said it had WiFi, which I assumed meant it had a built in WiFi card, but it just came with a USB WiFi dongle. Not a big deal for me because it is going to be connected via Ethernet anyways. The front of the case has some blemishes, but it is a refurbished computer so it comes with the territory.Performance wise, it's been flawless. Started up without an issue. Windows registered itself and started fine. Overall I'd buy again.What I wasn't happy with, is that the price dropped 20 bucks a couple days after I purchased it. Amazon needs a price match program.