I ordered 2 of these. 1 for each of my kids to use mostly for online classes.  They haven't been able to use them because the laptops are pretty much unusable. I attempted setup on the first one only to have it continually power off (even after charging it for several hours). I thought maybe it wasn't charging correctly so tried with 2 other chargers only to not have the problem resolve itself.  It wouldn't stay on. In the meantime I had started to set up the other laptop not realizing yet that the first wasn't going to work.  So I started up the second one after charging it overnight.  Initially it seemed like it might be fine.  It showed the battery was completely full.  I tried for about 20 minutes to get the family link to set up.  It kept gliching and sending me back to the previous screen.  In that 20 minutes the battery dropped to 70 percent.  I was still unable to get it to set up.  I decided to just not use the family link and try to set it up another way.  I also restarted it.  The whole time the battery was quickly dropping.  These laptops are trash.  I do not understand the good reviews.  I ordered 2 and you would think if they were worth anything at all that at least one of them would work.  Nope.  Hopefully I don't have an issue with getting a full refund.  Im also concerned because some of my daughters set up info is on the one computer and Im unsure how to factory reset it.  Take my work for it you can find much, much better for the money.  I would also mention the laptop has a weird weight to it.  It is heavy for a kids laptop and its size.  Way to small for a teenager or adult to use in that way and it doesn't sit up straight because it is so top heavy.