On arrival I was very pleased with the laptop, it was a huge upgrade from my old one. But exactly one month to the day the unit died while I was using it. Tried the static discharge procedures but it won't power on at all. I've ordered a new charger and new battery and we'll see if that fixes it. If not then we'll see what kind of service you get when you ask to have it repaired. Not happy at all. I spent a lot of time moving all my files etc over to the new laptop. Huge letdown to have it fail so soon.Update. Because I had personal information stored on this laptop I chose to attempt to fix the issue myself. I purchased a new battery, new charging cord, new charging port and none of that resolved the issue. I next purchased an external hard drive enclosure so I could retrieve my files and wipe them from the hard drive before attempting a return which I'm sure they will say can't be done as I have opened the unit and changed out parts. There is NO hard drive in the laptop. None. I'm not the most tech savvy person on the planet but it was my understanding that in order to operate a system without a hard drive it required booting from another terminal via a LAN or USB connection. So, this thing ran for a month (exactly), total shutdown, won't power up or show any power display of any kind and yet the itens I had stored (where???) are lost. It showed a C drive where I was storing files but I have no idea now where to look now.