My laptop lasted less than 4 months before it died. I talked to an Amazon rep who was responsive and put me in touch with an Apple rep, who was curt. He suggested bringing it to a local shop licensed by Apple to diagnose and repair, but he said they didn't have an appointment for almost a week. At the shop, they were much more responsive but warned that a small crack in the bottom of the screen that happened when I close it one day likely caused the problem, would not be covered by the warranty and would cost $700 to fix. (Fingers crossed it is something else, but he said he was 95 percent sure this would be the case.) Two issues with my 2020 Apple MacBook Pro with Apple M1 Chip (13-inch, 8GB RAM, 256GB SSD Storage): 1) Debris can fall into the seam between the keyboard and screen unseen and 2) I kept having to adjust the brightness; even though I set the screen to be bright, it kept returning to dim. My other complaint is that the Apple rep was curt. The tech at the shop said he sees a lot of screen issues and highly recommended by the warranty-plus plan, which costs over $200, for two years, I think, and then $100/year.