Unit came frozen on Microsoft personal account. Had to unplug tower to restart only to cycle back to same issue. Calling customer support was almost useless  with broken English for instructions . Besides they wanted to know if I had a smart phone maybe for text message instructions (I don't know). Rather than horsing around for maybe 2 weeks and a possible postage return charge, I just took unit to local tech shop and they fixed unit for $55+. I've had appx 6 refurbished units from other sources  over the past years with no problems. So what is your problem Gizmo Bing?