I was really hoping this would work! Arrived without the DVD drive. Chatted with Amazon and they refunded the cost of the drive. ( I have a few around here it was not big deal) The next day I started it up and had BSOD errors from the start! Would now download updates or programs without crashing after 2 minutes! Got Amazon on the chat and they set me up with HP support. The tech was very nice and we did everything you could do and would up trying to install Windows 10 from the USB drive. He said this was almost guaranteed to fix the problem. ALMOST guaranteed! It did the same thing now worse (Blue Screen on startup!) Called them again and they aid it almost had to be a hardware issues, get a refund. Got on the chat with Amazon,  got the refund order, took it to UPS, got a refund e mail (It's the day after waiting for refund) I mean, I could have had a better experience but with the worse case scenario, It was about par for the course. Even new gear can have problems. Life is complicated!