I was shocked, really!!! This Dell 7480 Laptop was pristine, not even the slightest smudge, much less a scratch of any kind. It was literally brand new, came in nice plastic wrap inside an Official Microsoft Refurbished box, having all original Dell parts with the Dell 7.6 volt battery etc., so yes I have been inside the laptop as well. I paid 218.50 and this Latitude would be around 1200 new, and this was as far as I can tell...exactly like a brand new one. Since this is an extremely popular model being sold refurbished by many different vendors,  I think it is important that I state my purchase was from Compound IT. I cannot comment on touch screen or fingerprint, as I don't use those features. EXTREMELY HAPPY WITH THIS PURCHASE!!!