The Chromebook that I received was in such good condition it was almost brand new. There was no scratches, screen was clean. Easy to set up. No bumps in the road. I bought it for writing and doing small bits and pieces of editing and it has really worked out well. Another reason I bought this is because I looove going to coffee shops to read and such. Now I can go get coffee and write too! It's a really nice computer that seems to be up to date and will stay that way for awhile. :)