The first laptop I received had a broken display port. I noticed right away because I use that feature frequently to connect to my TV. It wasnt just "not working" but actually physically broken. Easily spotted when I peaked inside... Not sure how they missed that, but I'll give them the benefit of the doubt. 2nd laptop arrives and I fire it up to this message "BootDevice Not Found." After an hour on the phone with Amazon and then HP they tell me that they forgot to put Windows on the hard drive. How the F does that get passed inspection? I'm going to best buy. Thanks for the $15 credit Amazon! What a waste of time.