This laptop has too little memory to run. It starts out being good but windows 10 updates take up all the memory and then it is useless. I have tried removing everything including having all apps and programs and it still had a full memory.It shuts off and you can't start it back up. I have tried everything to get it to run again to no avail and I am not a computer dummy. It has become an expensive paper weight. Pay more money and get something with more memory. And research shows that many people have the same problem.