This was a 6 year old pc that was dressed up with new parts -- I returned it for a defect as it did not recognize the 2 TB drive but during that debug process I realized this was a low end PC with low end parts added to make it seem modern.  Amazon help desk connected me with Dell eventually who told me its not under warranty due to its age which was actually pretty clearly written on the label.  // so weak support and questionable performance are to be expected on this.