Worked great until it died. Screen went black.  Would not boot up again. It was under warranty. Sent it to ASUS for repair. They do NOT have an address for repairs so I sent it to corp w/all the data. Now they say they don't know where the item is .  They apparently have not read  my 3-4 emails  because their responses to mine are completely non sequitur.  I wonder if anyone is there or if the customer service response is simply computer generated.  It is as bad as their help page. "A circular maze  of blah blah."  Their return (RMA# link) didn't work and they have no tech repair address to return the laptop for repairs.  In addition you are hard pressed to find a "Real customer service e mail". I asked them to find it,fix it or refund my money. A real waste of time.6/2020 Up Date: They found the laptop and according to customer service it is being repaired.They will let me know when it is repaired.UPDATE: 7/2/2020 They repaired the laptop.  It works well. I am very pleased w/the product over all.  Hope it lasts.