Was very skeptical initially, this was the first time I had ever purchased "refurbished" or "renewed" computing hardware. My PC had just crashed on me and I needed a replacement as quickly as possible. I'm an audio engineer, so my requirements were pretty rigid.Decided to go with SKYTECH USA LLC for a few different reasons.. A) They're a Microsoft Authorized Refurbisher, B) They responded very promptly to my follow up questions before I placed the order, and C) Amazon was listed as the party that would "fulfill" the order (ie Amazon would ship the item to me directly).Couldn't be more pleased. The PC is exactly as described, it was shipped well and sufficiently protected. For being a "renewed" item it really does look brand new.Thank you Skytech!