I bought a product that was supposedly Refurbished- Excellent. I have a hard time imagining that anyone did even the most cursory quality check before the item shipped. I was unable to power on the laptop. The power button was loose and did not appear to do anything and the connector on the charging cord did not fit. It was bent to the point where I do not even know if it was the right connector. Given these problems, I felt it was better to return item rather than invest time and material troubleshooting. Even though the return label that was provided required that I pay for the return postage. I am profoundly unhappy with the seller.