Item arrived not working.  It would not start up.  I followed the link for tech support and it went to Dell.  Dell does not support it since it is a refurbished machine.  I then contacted Amazon tech support.  They put me in contact with the company that refurbished the computer.  They quickly and expertly walked me through fixing the computer.  It appeared to be nothing more that tightening the memory sticks, likely loosened in transport.  Both Liam at Amazon and Jimmy at MST Memory Solutions were fantastic.Now I get to play with a much improved computer, I'll be able to comment on work productivity and gaming later.  Until then assume, it went great unless I write another comment.