I had previously bought the 9th generation and it's great. In fact, it works perfectly with the exception of the occasional scrambled Youtube or Facebook video (To play those videos I have to downgrade the video quality). So I thought it would have been a good idea to get the same or better for my sister so I bought an Amazon refurbished Nitro. When I actually got the laptop, it would not turn on or charge and I had to returned it. Then I bought a new one and as luck would have it, it's the same situation. At this point I'm not getting the impression any of these laptops are working and I don't think I'll purchasing anymore of these on Amazon.