I bought it to do my 2020 taxes with Turbo Tax. It arrived with cardboard like egg crate packaging. (Okay, so hp’s Are known for being built like military tanks.) I unpack and the media drive player doesn’t open to accept my Turbo Tax disc. I fiddled with it and got that freed up. I did my tax and loaded up my Fed Tax info sending it to the IRS. I waited a week to send off my state as I was going to have to send a payment. I went to load the system (after several days of performing quite well surfing the Internet) and I get a disc error. I followed online instructions to free this up. Finally I get past this error and I get another error that the computer cannot read my hard drive (ide device) and therefore the computer cannot run the operating system Win 10 or or boot start up like normal. I tried accessing the boot menu and the system still didn’t load. I tried contacting the vendor days ago and I have gotten no response. Rather than be out a computer I ordered a Western Digital lap top style hard drive to replace the defective Seagate unit for $20. with free shipping from Amazon. I chose a different brand than the HP original as EBay is full of refurbed Seagate units leading me to believe this may be the weak link. I paid $159. and the system performed for a week. If my Western Digital fix does the job I’ll be fine. Cheap computer, cheap components from China, added up to disappointing results. Time to clean the rind off this lemon and make it reliable. In my mind I’d like to see a credit back from the seller for my trouble but it seems I am on the “got his money so pay no mind” list. Caveat emptor refurbs