This computer did not work properly from the very beginning. About 5 minutes after turning it on, the screen would freeze and nothing would help but to turn off the whole system and reboot. I contacted JSM and was advised on how to open the computer (!!!!) and readjust the memory cards. That helped for a few weeks, but it still ran VERY SLOWLY--literally 10 to 15 minutes just to load a page. The little clips that were to hold the memory cards were very loose, and they would become unseated and move about inside the modem. Finally, the computer wouldn't even come on. I ordered this on the six month financing. My last payment is due next week and I just ordered a new computer.