I ordered this laptop and when I received it, it looked like it had been returned as the tape was cut and a new sticker was placed on the box. The laptop had fingerprints on it. I was okay with this because it was a good deal. Then I noticed the camera wasn't working. I contacted Lenovo and confirmed the laptop needed to be repaired but they wanted to charge me to ship it to them. I said I'd rather just return it and the chat representative said she would try to help me more. So she sent me a bunch of information to click on a link to process the return for repair and then I asked again if I would be charged for this and the chat representative said yes. They weren't helpful. I leaves a bad taste in my mouth when a company will send you a faulty product and charge you to repair it, even though it's within warranty.