This dell pc has stopped being usable and I even bought a 4 yr asurion insurance because it was refurbished.  Asurion insurance would not cover product, they stated the wrong policy was sold with product, even though this was the policy attached to product when I bought it. Service was unresolved, the first time amazon customer service has been unwilling to assist in making a refurbished and 4 year asurion insurance on a Dell pc refund through gift card because insurance police attached to the pc was not the right policy for pc.  This is not the customer's fault,  amazon and the Asurcion insurance company should make sure their product information is correct and not punish the prime member buyer.  Beware of purchasing any refurbished item and asurion insurance is a waste.  No American assistance good luck with problems.