I tried very hard to get this settled within the framework of wanting to settle disputes with their merchandise, being nice to them didn't work, the graphics on the computer was not fixable. They did give me a return Label for the computer which they did receive January 29. From there no refund no other computer to replace it. I ended up going to Amazon support and they refunded my money, this review is not about me, it's about the poor other people Which may be treated the same way as I Was treated. I would never recommend this dealer to anyone who's looking for a decent deal fora  computer that would work with a guarantee. If you read some of the other reviews maybe they lucked out, and got a good one, but if they didn't they probably would experience the same frustrations with this dealer that I did. Would not recommend these people or their product.