First of all, the item came in late.The pc tower was packaged in a box with styrofoam, but it had dislodged during shipping and there were scratches on the corner of the pc tower. That box was placed inside a box nearly 2x larger without any packaging material which allowed for the pc tower’s box to be jostled around during shipment.Once the tower was setup and turned on, there was no operating system (was supposed to have Windows 10 Pro pre-installed.Followed the instructions included, and having a friend help install a Windows 10 (not Pro). However, we believe there may be physical damage to the hardware inside.If so, we may need to return for a replacement or refund.Highly disappointed considering my daughter worked for 2 years to get this pc tower.