After 2 months of normal use the laptop would not power on. HP told me that there were hardware issues and I needed to mail the laptop back to them for repair. They also added that they were not responsible for any files that were deleted due to repair. I was told that I would receive a Fed Ex box within 2 - 3 business days to return computer back to them. HP chose to ship Fed Ex Ground instead of Express.  After 6 days I still have not received shipping box, who knows how long it will take to get my laptop fixed and returned. You would think that if their product was defective they would try to work to resolve the issue quickly. HP chose to solve it in a way that is economical (ground shipping)  for them instead of what's would be in the best interest of their customer (Fed Ex Express). Extremely frustrating and disappointing experience with HP.