I got this refurbished.  I have had multiple problems since I got this.  The keys are not working properly.  The touch screen is not working.  Then the battery is not staying charged.  I work at a school and I purchased this so I could stop using my school district issued chrome book.  It is sad for me to say that the school district issued chrome book is working better than this is.  I also purchased a protection plan and they are refusing to fix this under the warranty.  They are telling me that if I want them to fix it that I will need to pay for it and it will cost at least $400.  I did not even spend $400 for the thing to begin with so I refuse to spend at least that amount to get it fixed.  I have contacted the seller multiple times and have not heard back.  The address they gave is a bogus address in Texas.  Then I looked online and there is no phone number that I can find.  I finally told them that if I do not hear back within a certain time frame that I am going to my bank to file a fraud complaint.  Then file a complaint with consumer protection.  I feel scammed out of my money.