I purchased because the description states: "Renewed products work and look like new. "  This came packaged nicely (albeit with the typical almost unusable keyboard) and at a good price but the front face plate was broken and scratched.  It would not seat properly and interfered with the power button.  Never should have been sent.  Customer service was prompt and sent out a replacement face plate, but even though I had issues with functionality AND cosmetics the replacement face plate isn't perfect. It's not bad, not enough to return, but it isn't "like new."  The box also had a slight dent.  I'd rate this as a Grade A-/Grade B+ refurb with the replaced face plate.  The rest of the unit did look "like new" and it operates fine.