First computer they sent was fine and then the screen got black lines streaking across it after about a month. Looked into getting it fixed but was going to be worth more than the computer cost to fix it. Reached out to get a refund and the company offered to send a replacement. So I accepted. This replacement had issues right away. A few keys would stick and the Touch ID didn’t work. So I reached back out again, they said they could replace it or refund it. I needed the computer for work so I was hoping third time would be the charm. They sent a replacement that was worse than the other two. Keys stick, the shift key was so scratched up they put a sticker over it (not even covering it well) the spacebar has a sticker over it. Clearly not a “gently used computer”. Since this 3rd replacement has come through and I’ve asked for a refund now, the company has gone silent and stopped responding.