They've bought computers from a business upgrading and cleaned up some of the outside.  To make it look good, they put a sticker on top.  The heat sink though.....they did a quick wipe over the top and didn't bother to actually remove the dust from the machine. They do wipe the machine, but they apply their own image that comes with some software of their choosing. I emailed over to RefurbNinja to get my product key and hadn't heard anything back.  No worries team, I've purchased a key so I have record of it.For most folks who want to just browse the Internet, it's fine. They won't push it to a level where it needs to be cleaned up.  But for what I was looking for, it could have been cleaner- physically as well on a software level.