The laptop shuts down randomly even though power is still more than 50 %. I got in touch with seller and they said they were willing to offer replacement or partial refund. With COVID 19 pandemic i needed a good laptop to apply for online work apparently I asked the seller if I return the laptop how long will it take before a new replacement will be sent and I asked how much is the partial refund in case because I might just have it fixed here just so which ever way is the fastest. After 2 emails NO RESPONSE to my questions! Now am using the laptop but it has to be plugged all the time just to avoid random shut down. I hope buyers out there this will serve as a warning to all of you. Specially money doesn’t come by easy specially now a days.