In November 2018 I purchased from MicroBee a computer for my wife, who had some applications that would work better than on her laptop. For reasons that never became clear -- but that may have included her extremely infrequent use of this "renewed" computer -- within three months it became increasingly difficult to use because, almost every time it was powered up: [1] the W10 OS wanted to "update" but [2] it could hardly ever do so successfully. Despite attempting every fix that could be gleaned from mutiple Web searches, she could not remedy this problem and the computer finally froze up and refused to function in any capacity.  So in March 2019 (i.e., four months after accepting delivery) I wrote to MicroBee, explained the problem, and asked if they could send a disk for re-installing W10 -- hoping that we could "start over" with this box. The very next day, I received a response: although my request was declined (for "legal" reasons, no doubt), MicroBee offered to *replace* the whole unit outright. We agreed to this admittedly unexpected offer, made the transfer without difficulty (other that that caused by a FedEx pseudo-agent's shipping the returned unit to the wrong state!), and have since been eminently satisfied with the replacement computer.  Prior to this most gratifying resolution, our only interaction with MicroBee had been -- shortly after receiving the first unit -- to ask why my wife's monitor would not plug into what *looked* like the proper computer port. The technician I called identified the problem quickly and described what turned out to be the correct solution (i.e., buy a slightly different type of adapter than the one we had tried to use).  In short: I can recommend this company without reservation because of their savvy technical advisors and especially because they honored their (1-year) Warranty -- for a defect that was probably more Microsoft's fault than MicroBee's! -- with nary an objection and with no delay.  Hence you can buy with confidence, which I will do myself for future computer needs.