This HPZ440 came professionally packaged and when I say professionally packaged I mean it could have been dropped off the truck at 60mph and still would have been safe,  super fast shipping (2 days ahead of schedule) and when I opened the side panel it looked brand new inside. Literally the cleanest pc interior I've ever seen outside of new. I asked multiple questions before ordering and the responses were prompt. The only snafu to a perfect product description was it came with a standard dvd rom and not the dvd-rw as in the picture or description. I still rate this transaction a 5 star and would definitely purchase from again. It works flawlessly and I am very satisfied.