I purchased a refurbished MacBook Pro with the expectation that it would reflect the “excellent condition” promised. While the laptop itself functions as expected, the overall presentation and included components fell significantly short of acceptable standards.First, the device arrived dirty, with flecks of dirt scattered across the surface. I had to clean it myself — not exactly the first impression one hopes for when investing in a high-priced piece of technology, even if it is refurbished. It’s baffling that basic cleaning wasn’t part of the refurbishment process.Then, we come to the charger. The charger is not just faulty; it’s completely unusable. The wire appears damaged, almost as though it has been exposed to extreme heat, and it simply doesn’t charge the device. For a product marketed as refurbished to “like-new” standards, this is inexcusable. I don’t have another charger for this model, leaving me with a functioning laptop that I cannot use.Refurbished doesn’t mean “secondhand chaos.” It means a device restored to proper working condition with care and attention to detail. The dirt, the broken charger, and the lack of quality control indicate otherwise. This isn’t just disappointing — it’s a failure to meet even the minimum expectations for a product of this caliber. I sincerely hope this feedback is taken seriously to ensure other customers don’t have a similar experience.