I was sent a model which had a resolution of 1366 x 768 rather than 1080p. It also had a multi language keyboard, must have been from Quebec. I could not use the laptop for school as the resolution was below my college programs minimum specs. Returns are taking up to 30 days now as well. Unfortunately it seems amazon renewed can't be trusted to be accurate. I'm just wondering how this laptop was sent, the card in the box even confirmed the 1366x768 resolution.