The product was packed well. Had minor scuffs on exterior which was expected. Was very clean on interior and booted right up. I would have preferred they put a Wifi / Bluetooth Card in it rather than the USB's that came along with it for wifi but I figured as much and bought a card ahead of time so no big deal. I would have preferred they used a crutial drive but the generic seams to work well for now. Over all seems to be a good machine. No conflicts, came with 16GB memory upgradeable to 32 but have to use ECC if more than 16GB. I will leave as is. For home use, I would buy another if needed.