Purchased the no memory or HD model. Except for USPS punching holes into the outer box, the inner box was intact and well packaged. The device is solid and after removing 4 screws, the bottom plate can be lifted off. Inside, well organized and easy to drop in memory and msata card. There's a SATA plug but clearly no room. However, you could skip the bottom plate and have the sata drive outside. When ordering, the pictures show a power brick. I was expecting a brick with 3 prong plug but got a universal wall plug which doesn't fit on my UPS. @protectli - did the one i receive get mispackaged?