In terms of specs, features, and performance, I'm generally finding this Chromebook an upgrade compared to prior Acer and Samsung models used for business purposes.  There are two problem areas that result in my present rating.  First is discovering after multiple orders and returns that there are no available keyboard covers or hardshell cases that fit.  Also, the keys are audibly clacky and could potentially be picked up via the microphone during videoconferencing.  Be sure to read current questions and answers before investing in this model.