The only saving grace for this product is that their email support is responsive, albeit not helpful. When I first received this product, I had the black screen issue others had reported online. I spent 3 days trying to figure out what was going on. I ended up figuring it out at last, but their support did not. Thankfully I'm in technology, so I ran through a list of possibilities for the problem and one of them ended up being right (the Windows setup screen was not scaling to my display, so I was seeing only the mouse pointer and the bottom right corner of the screen, which was black). I ended up using keyboard controls to enable the magnifier app and zoom out enough to complete the setup process and finally get a functioning Windows PC.Two uses later, one of which was hours prepping the system for its intended use, and then it wouldn't boot anymore. No blue light, no response. I tried checking everything: power adapter, hard reset, internal battery... Nothing, darned thing was dead. These PCs are inexpensive for a reason and they are utter junk.