I was so excited to get this laptop. Ive had an hp in the past and it worked perfectly. This laptop completely ruined my trust for the entire hp brand. No matter how many times you restart it or change its power settings to the highest performance it is still going to run very slowly. It is also glitchy and unresponsive at times. Would not recommend this product to anyone who is in college or business. THIS IS NOT THE PRODUCT FOR ANYONE.