The computer performs really well, is not loaded with bloatware and is lightning fast for my general office applications.  I am not a gamer.  Great machine...but the service is even better!!The computer arrived with no DVD player--I brought this to the mfr's attention and they sent a DVD player promptly.  I am not skilled with computers and called the mfr for help installing the DVD player.  The mfr spent about an hour helping me figure out how to plug it in (the necessary leads were not visible-- buried under the hard drive).Recently I have been having error messages on my searches of travel and apartment sites: "Not authorized to access the site on this server."  I thought it might be a problem with the computer, I called the mfr who spent another hour with me before discovering that it was Norton Antivirus' VPN that was causing the rejection.The mfr had no obligation to help me with this software problem--He is just a good guy and likes to help.  He also knows his stuff!!I highly recommend this vendor!  Refurb Technologies, Canada.