This is going to be a long and detailed review! Prior to purchasing this laptop, I did a tremendous amount of research so I know how important reviews are, as they helped me make my final decision. In order to help reviewers, I will say up front that I am not a gamer. I am a proofreader/copy editor, spend a lot of time on computers for internet research, including youtube work, and at any given time I have about 7-10 windows open and my computer is THEE primary source/focus of my work. I've had this Acer since mid-August. I waited to write my review in order to see how it performed for a couple of months, as some of the reviews I initially read did the same and I found that to be really helpful.My 12-year-old SONY Vaio "died" this summer and I found myself in a position of needing a new laptop but also needing to be really budget conscious due to COVID job constraints. I read over 131 Amazon reviews of this Acer, read two other independent consumer review sites (PC Magazine, Tech World), and asked some tech people in my world what they thought.  This laptop came out in the top three for quality for the price. The price was $359 when I put it in my cart. I waited ONE MORE DAY and that was ONE DAY TOO LONG and by the next day, the laptop was no longer available by Amazon, only from independent Marketplace sellers. I contacted Amazon who could not tell me when/if the Acer would be in stock again. The NEXT day, I read that the Acer would NOT be restocked by Amazon. So I didn't wait and bought it from the Marketplace for $460. Grr.... BUT!!! I am TOALLY PLEASED and happy that I got it when I did. Please note that this Acer IS back on Amazon and you can buy it for less. What a deal.The advice of many reviewers was perfect for my set up. I actually took notes and in the end, set up was incredibly simple and pain-free, and performance has been fantastic. I literally have NO complaints.Based on reviews, I purchased an extra 4G memory stick. ($20) Know what? I still haven't installed it!! I keep forgetting. AND IT HASN'T MADE A DIFFERENCE. To that end, based on reviews, I decided that I would purchase additonal hard drive, but I haven't gotten around to that. Honestly, I may not purchase it at all because I have an external hard drive and I have cloud space. I'm content with knowing that I have the option if I want to purchase more hard drive space if I want. So I have NOT yet had the experience of removing the back of the laptop to install more memory or hard drive. There are plenty of youtube vids that will guide you through the process should you need to do this and I will install the additional memory. Maybe after writing this.Almost no one wants "S" mode. There are a few protocols for switching out of "S" mode. Here's what I did: I plugged the laptop in, and it began set up. VERY QUICK SET UP. It will automatically be in "S" mode: 1. open settings 2. go to "update & security" 3. In the "switch to" win home or win pro section, select "go to store." If you see "update your edition of windows" section, do NOT click the "go to store" that appears there. 4. Once in the store, you should see a "switch out of S mode" or some kind of similar message. Select "get". You should get a confirmation message that you've been switched out. SIMPLE and QUICK procedure. I read that some people had trouble with this, but it was a snap for me.List of what I did in total:1. Took out of box, plugged it in. Set up began.2. Got out of "S" mode.3. Got rid of a lot of bloatware.4. Downloaded Google Chrome.5. Downloaded Avast Premium Security6. Downloaded Office 3657. Downloaded iTunesEven with all of that, this computer is FAST and as mentioned, I still haven't added additional memory.Powering up/down takes seconds. SECONDS.Navigation is super fast.The computer itself feels solid and I haven't experienced anything with the touchpad that feels chincy or flimsy, as some reviewers noted. . I know what some reviews mean by the bottom corners of the touch pad feeling 'loose'. What it is, is that there are no 'buttons' on the touchpad for "left or right mouse" and the lower corners are a tad "floaty", as they need to be able to depress independently. I don't use the touchpad a lot, I prefer a desktop mouse, so this doesn't matter to me.The keyboard backlight is great and I've checked with Acer and there's no way to extend the length of time it stays on. It stays on for about 30 secs. This is not an issue for me, as it's on long enough for me to orient myself on the keyboard if it's dark, and then I'm good to go. When typing steadily, the keyboard stays on steadily. Note: one of my cats walked across the keyboard and 'turned off' the backlight. I found that by hitting "FN + F8" and holding for 10 secs, you can turn the backlight back on.I LOVE the keyboard. The keyboard feels both solid and smooth. I'm a typist so the "feel" of a keyboard and typing is very important to me. My fingers fly over this keyboard! The letters appearing as I type appear to be flowing as words form.The little numeric pad to the right is great. Yes, the keys are a little smaller, so larger fingers may not care for this, but it's great when doing a lot of numeric work. I also love that the "backspace" button is larger- not like some keyboards I've had when it's the same size as a letter key.Odd that there's no light showing "Caps Lock On"- other reviewers have noted this. Nor is there a "Num Lock" light, but that doesn't really interfere with my work. It just takes a moment to figure out what's going on if I accidentally leave the Caps Lock on.The power button isn't a hard press button like I've been used to. It's a "key", which is interesting.The sound is a big topic on reviews. I've found the sound to be a little low on volume, but it's been ok for youtube vids. Plus, I like using headphones, which make this a non-issue. I've examined the sound settings and done what reviewers have suggested to augment the sound. One reviewer spoke of switching from "music" to "gaming" mode to increase overall volume, but I haven't even found the setting to do that. No matter, I'm ok with the way it is.The picture/screen is fantastic. Clear and sharp!USB ports-- there are enough for me. I will be purchasing a dvd reader/writer, as this laptop does not have that feature, which makes it lighter and slimmer. In researching dvd drives, I've found highly reviewed ones for around $20. Very reasonable.I have NOT tested battery life yet. I generally keep the laptop in one spot and keep it plugged in. Also, the battery in my SONY Vaio died 2 yrs into owning it and I never replaced it so I'm not even used to moving my laptop around and using a battery. The one time I DID bring this laptop into another room, the battery lasted at least the four hours I had the laptop open.All in all, I HIGHLY RECOMMEND this laptop. I've loaded it up and used it CONSTANTLY for two months, haven't installed extra memory yet, and it hasn't given me ONE SECOND of regret or "hmm" or concern. It looks great, it's fast, it's light weight, and it can be built up to serve your computer needs. Do NOT worry about "S" mode, that's an easy thing to let go of. I have no doubt this laptop will last me years and will serve my needs admirably. If anything else comes up as I continue to use it, I'll be sure to update my review! Despite paying more than what Amazon is currently selling it for, it was STILL a deal. I literally have no complaints at all. I recommend registering it and keeping note of Acer's toll free number in case you need support.Good luck and enjoy! It's a great purchase!UPDATE: It's nearly one year since I've been using this Acer laptop and I STILL love it. It has not given me one second of issue or regret. I ended up installing my additional memory after I posted my review but I haven't purchased additional hard drive. I've loaded a LOT more software and apps and it's still fast, crisp and spot on. One of the best purchases ever!