My setup arrived with a broken monitor.  I called Refurbchoice and was only able to speak with technical support.  He informed me a new monitor would ship, but it could be one week or several months until I received a new monitor.  When I informed him that was not an acceptable answer, he said customer service sends the monitors, not him.  I asked to speak with customer service, he put me on hold for all of five seconds and said they were not available.  So my options were wait possibly months for a new monitor, or ship the entire unboxed computer and monitors back.  When I said that was unacceptable, I was hung up on.