My son saved his money for two years to buy this gaming system. It worked fine for him at first but after seven months crashed. Customer service was a slow endeavor but eventually we got things figured out. After a week of e-mails and calls we were able to troubleshoot effectively and get the computer running again. However, we learned that even with the one-year warranty, we would have to pay shipping to send it in for repair. The PC box is huge, and I imagine expensive to ship. I placed two calls and several e-mails to customer service during the week. One call was answered quickly, but I waited nearly an hour on hold before someone answered my call the second time. Luckily, the rep had a suggestion that got the computer working again. My son had to pop out the battery and put it back in again.