I was very skeptical to purchase this product because it is refurbished, and I slept on in it for a few days before I actually purchased it. I decided to just take the chance because if it wasn't what I was expecting then I would have been able to return it anyways. However, I got it and I couldn't even tell it was used. It comes secured in a bubble wrap then in a regular box to help protect it while being delivered here. It charged to 100% in less than an hour, no damage and after having it for a few days, I have not noticed anything wrong with the system. It works up to standard. The only thing is I am in the army and I bought a new CAC reader to go along with it and totally forgot that these new laptops do not have a regular USB hookup so keep that in mind. I did have to end up getting an adapter because it only has a C-type port. Overall I am very happy with this purchase.