This was supposed to be my laptop for college. First of all, there are things I did like about this computer; the size was good and I liked the features it had. Multiple options for the LED display on the keyboard, and a keyboard that was somehow soft were both perks. It just had a good feel to it and worked well for me as a humanities student who likes to be on the go a lot.My mom purchased this laptop for me in June of 2021, and by March, the computer was unusable. The first one started early; the screen would glitch when I had multiple windows open, specifically when neither window was taking up the whole screen. The overlap seemed to cause problems. I would have to shut it down and start again. It was frustrating, but once I knew what bothered the computer to make it do that, I just tried to avoid it.Then, around March, I started getting a repetitive blue screen error about the driver. I tried everything; I had my partner, who is in computer science at school, try and reinstall the software multiple times, I got on the phone with HP and had them do the same. I took it to the IT dept at my college. In total, I would say I tried probably 7 different times to make it work again using the resources I had. It could work for up to an hour and a half with no error, or give me a blue screen so many times I couldn't even log in.I realized it was a hardware issue, so I called HP again because we had bought a warranty, which I hoped would ensure I could return, exchange, or fix the computer. On what was probably my third call with HP in a week, I got sent from department to department, being told contradictory things about what I could do under the warranty I had. One person transferred me to a department that tried to convince me to pay $80 on top of what I had already paid for all of this, to have someone else who was not the lower-level assistants look at the software. I was glad I knew that wasn't the problem because it would have been easy to convince someone that the charge a) was necessary and b) would fix the issue.Finally, I sent it back in for a repair, which took somewhere from 2-3 weeks. I'm very glad my mom was able to snag a refurbished computer for me to use during this time. As a college student, who had finals coming up, giving my computer away for almost a month would absolutely not have been doable. So, after claiming that "extensive" tests had been run, and the outer casing of the computer replaced, I received a computer that once again, gave me a bluescreen error within three days of getting it back "fixed".HP seems to go out of its way to make returns, refunds, and exchanges difficult. They sent me in circles and were unable to fix the defective product they sold us for about $1,000. Even though, while it was working I really loved this computer, the headache of poor support is NOT worth it. Perhaps I just got a bad apple, but why risk it? Save yourself the money, time and headache; buy something else.