I will say that the device is in great shape - seems like new in physical appearance.I am very frustrated to have received a device under Activation Lock, which is tied to the previous owner's account.  It seems that this seller does not properly review their devices before reselling them.  How this could still be on and the device not factory reset is crazy to me.The device gave me issues when logging into my own account, which prompted me to reboot the device - then landing on this Activation Lock screen.  Apple Support says that not enough documentation exists to prove that I have the device legitimately (Amazon order receipt/tracking/chat with serial number) - so they cannot lift it.Now, I have to return and receive a new item that will be late for Christmas.