- Thinkpad X1 Carbon Gen 6 i5-8350 16/256 arrived in excellent condition and I am very pleased with the purchase.  The machine looks brand new and functions perfectly in all the work it takes to do updates and initiate a new computer.  The CPU was 8250 instead of 8350 listed and the battery is at 72% instead of the more than 80% promised by Amazon, so I contacted TechResetOnline and asked them for an adjustment.  I know these are small differences, but they promptly issued me a refund appropriate to the differences.  Besides this adjustment, they had contacted me before shipping to show me the product they were sending.  I was concerned about what may have been a photo blemish on the screen and told them a clear screen was more important to me than a blemish free exterior.  They found one that satisfied me.  I consider this level of service excellent and that it promotes trust in the company, besides offering a personal, responsive contact person before and after the sale. I would certainly buy from this company again.