This was my second Chromebook but first from Google. I absolutely loved my Asus so assumed a Google product would be just as good or better.  That was a very wrong assumption. First, it gets very hot,, too hot to have on my lap.  Then there is the long list of lock up, slow downs, restarts, and resets. It has been one thing after another.  Now the touchscreen has stopped working and a factory reset has not helped.  Amazon advised it is under warranty and for me to request return and replacement from Google.  Google is taking their time, making me jump through various hoops only to have it move up to someone else and go through it all again.  In the middle of a pandemic where I order everything, including medication and groceries, online, I have no computer and have no idea when or if Google will give me one.  I really just wish I could get my money back as I need something reliable and this is not reliable.