I was very tentative about buying a "refurbished" 27" imac. However, when the imac arrived it looked new, without a single blemish. Packaged well, easy to set up. Included was a NEW Apple wireless keyboard and NEW magic mouse. I'm happy that I received the exact computer that I ordered, and it arrived in excellent condition. In fairness, I can't comment on tech support because I never needed to reach out to them. All good, working perfectly.