This is my second refurbished desktop. First was spotless when I got it, almost like new but it was time to replace it. This one is a great deal for the features I get. The computer arrived and was in rougher shape than I was expecting. The faceplate was nicked and scratched with a big scratch across the top and front bay door is all scratched up. The metal body is ok but it is covered with black plastic stickers to cover up previous labels or defects. The top sticker was just slapped on crooked. It is obvious that this computer was just crudely and quickly slapped together. It certainly did not meet the criteria of "no noticeable defects at arms length." I can see the defects from across the room, but they are only cosmetic, so I don't really mind.Opening it up, both fans were very dirty. I had to wipe them both off, but the rest of the interior looked clean. The included keyboard and mouse are very, very cheap, so I ended up reusing my old ones. There is a one page set of "instructions." Basically turn it on and follow the prompts. Had an issue where the screen would start flickering crazy colors and would have to do a hard restart a few times. Finally got that resolved after swapping out monitors. Not sure if it was a monitor cable, monitor, or other issue. After swapping monitors it hasn't happened again. I never did contact customer support as I finally got it working.Now that I have it set up, it works great and I feel was a great value compared to the cost of a new one. Overall I am happy with it as it performs well. The cosmetic flaws and sloppy craftsmanship are discouraging but I guess that is a risk with a refurbished computer. A little more quality control and at least a thorough wipe down would go a long way to increasing customer confidence. Overall, giving it three stars.