Update: I contacted the company/seller of this laptop, and I told them the issue. They asked if I was comfortable with installing a new battery (which I was). They sent out a brand new battery and a brand new Dell charger (which came quickly after the holidays). This fixed the issue with no other problems so far!I bought this laptop as a Christmas gift for my son (first computer). He was excited to use it, got it all set up, and started playing around on it. Less than an hour later, the battery was dead. No problem, just hook up the charger, right? Wrong!! Hooked up the charger and nothing happened. Ordered another charger (hopefully that is the problem), but he will not get to use his computer until 31 December. Disappointed nine year old! Hopefully, the 31st will solve all of the problems, and we will be happy again. I must say, the computer itself was running just fine.