Sunset Micro included a dual purpose card; one side if you're happy, the other if you're not. I wasn't happy but not because of anything at Sunset Micro - It was more about my experiencing some minor confusion due to my moderately aged life experience (I'll be 77 in August). Anyway, it's quite often difficult to deal with folks when the age factor creates even mild confusion. Fortunately, there's a guy named "Mo" at Sunset Micro who walked right past the temptation (I'm sure) to brush me aside. Mo was courteous, professional and helpful in a situation where, roles reversed, I might not have done as well!  Kudos!