The item was shipped on time and came in near perfect condition. The only visible blemish were a few scratches on the charger plug.I did notice that after setting up and installing my programs I updated the OS. Shortly after the laptop shut down and restarted. The event day the same thing happened twice while I was working. Since then I have had no issues with the laptop restarting and it works like new. Oh the power cycles were only around 300+.