The item arrived in the condition stated but the keyboard was not installed correctly and had to be reseated. I'm not sure if it was knocked loose during shipment or never installed correctly during the assembly process.  I have a fair amount of experience repairing desktops and laptops so the loose keyboard was not an issue however others may have returned the laptop because of the apparent defect. Other than that issue, the laptop is in pristine condition and has the correct amount of storage and RAM. The system booted, setup went without a hitch, and the stated operating system displayed. Obviously only time will tell whether the system will be as robust and dependable as the system it replaced, but first impressions are mostly positive.