**Edited June 28th 2021**  I bumped my score up to 3 stars because the company did refund me enough money to buy the RAM elsewhere.  I appreciate that. I just hope they learn from these reviews and take a little more care when prepping a shipment in the future as time wasted is something that is not easy to replace **The computer itself was fine.  It is clean and functions great and I had no trouble activating Windows and getting it up and running.  The problem was it shipped with only one 4GB stick of RAM instead of the 16GB I paid for.  I've spent two weeks trying to resolve the issue and their latest communication is that they tried to send me the RAM but it was returned to them by USPS. However. they offer no proof of this, even after telling me they'd get a tracking number but then didn't.  Their latest offer is a partial refund but unless it's for almost a third the value of the whole package, that refund does me little good as memory, like CPU's and Graphics Cards right now, are in short supply and inflated prices.  Ironically, the cheapest available right now is right here, on Amazon.  I'd also have to either match the RAM with the stick I have or buy a whole new 16GB kit.  I mean, it's not hard to count the number of modules installed on the board before packing and shipping it.  Now i have a gimped system that has barely enough RAM to function while I try and figure this out.  The other minor issues I have with the system are the included keyboard and mouse are junk.  They went right into the spare parts box.  And the included DVD/CD combo drive is a laptop type unit, with no motorized tray action.  It's a mid tower, so why the super slim drive installed in a case with huge amount of extra space?