When I purchased this computer for my friend. I need something good for him but reliable. They delivered! Sure there was a cord missing when it arrived, but I called on a Saturday night and the Techbro answered even thought he was closed and home with his family! He expedited a new cord and I was up and running. He called me to make sure everything was great. Well 5 stars all around. Many big box places won’t even answer the phone. So buy from these guys! You won’t be sorryDan M