Our granddaughter requested this for college.  She said it was scuffed a bit, but not badly.  However, she couldn't boot it up.  After several frustrating days, she gave it to her techy (non-custodial) dad to look at.  If he can make it work, we may keep it.  If he cannot, back it goes.  BTW, her first semester starts Monday.  She'll need to use her old, slow Chromebook starting college.  I wasn't sure about trusting a re-conditioned product...now I know why.