This is my first Apple computer, having used windows PC's for years. I was extremely pleased with the like -new condition and appearance of this computer. I expected to find scrapes, scratches, dings, normal wear and tear on this, as it is a refurbished used item. It is absolutely flawless. I'm not used to Apple's way of doing things, and it has taken me a couple of days to adjust and get comfortable with it, but I must say, I'm glad I made this purchase. Shipping was only 2 days to my door. Packaging could not have been better. I couldn't be more pleased. I highly recommend this for anyone needing a good solid computer at a very affordable price.