Computer was packed very well with lots of padding, but looked like it had be dropped from a second floor.  Case was severely bent, cover not fitting, bezel cracked and pieces falling out, case fan dislodged.  Did not power on. Thankfully, easy to return (why we usually go with Amazon).  But it sure seemed like it was damaged before packing. Fortunately, got another one from a different refurbisher in 1 day.