Let me start by saying that I did have a technical problem with the computer. The charge cable became loose and wouldn't charge the computer reliably. So I can't honestly give a good review for its performance. But it was me, not Chuwi, who decided it wasn't worth trying to fix - my situation had changed since I'd bought the computer and I no longer really needed it.Here's what impressed me about this company. Every time I sent them an email, I got a reply within 24 hours. I mean a USEFUL reply that clearly came from a human being who had read and understood my email and made an effort to actually help me. I can't remember the last time I was able to say that about any customer service.They offered two different solutions to my problem - a replacement power cord or a refund. When I asked for the replacement, and told them my address had changed, they said they'd send it right out and I didn't even have to fill out any forms.A few weeks later, the cord hadn't arrived, and I'd spoken to a friend who could repair my previous computer. So I wrote Chuwi, asked what had happened, and said that IF there had been some mixup and the cord hadn't been sent, on second thought, I'd rather have the refund. I certainly didn't expect them to send me a replacement cord AND a refund.Well, it turned out the cord has been in Los Angeles for two weeks (in quarantine, maybe?), but it IS on the way, so I would absolutely have understood if they'd said I should try it first, and they'd give me a refund if it didn't work. But instead, they gave me a US address to send the computer to and processed the refund right away.So I can't guarantee that if you buy a computer from Chuwi, it will work properly. On the other hand, I can't guarantee that about ANY company - my computer before last was an Asus and had the exact same problem as this one. But if or WHEN something does go wrong, they're willing and able to help, and just because of that, I'd be happy to buy from Chuwi again the next time I need a computer.EDIT: I did buy from Chuwi again, although not through Amazon. Less than a year later the power cord broke. I spent two months trying to get it replaced with no success. I couldn't get anyone to respond to me in real time, so it took forever to have a conversation, and everyone I spoke to said it was someone else's problem. One representative got very snippy with me for telling him that knowing the voltage and amperage wasn't enough to just buy a replacement myself. How can anyone work in this industry and not know there are multiple different sizes and shapes of chargers?This is NOT a good company. This is a terrible, stupid, bureaucratic company just like every other one, that apparently has ONE good representative whom I was lucky enough to speak to earlier this year. I wouldn't take that risk if I were you.