The original computer I Purchased kept shutting down and they were quick to replace it which I was really pleased with. Customer service is amazing. Second one I have had for a couple of months now and it is doing the same thing. It just shuts down in the middle of my work. I would suggest getting the 4 year extended warranty. I did not see that option when I purchased mine.  I have left a message I am quite sure they will respond to you. Just want purchasers to know That because of the customer service I would purchase again, but would buy the warranty.