I have always purchased refurbished items from BackMarket, and have always been impressed by their quality, even if I only opted for "good" quality. I took a chance and switched it up to purchase from Amazon renewed. Cosmetically, it's alright, it has a little nick above the screen and dark silhouettes from past stickers, but I covered that up with my own stickers. The laptop runs perfectly fine, but the keyboard arrived very sticky, with maybe half of the keys being very hard to press and noisy. The space bar could only input a space if I pressed the middle third of the key. (Made it hard to play PC games haha.) I wasn't in the position to exchange or return it, as I am a college student in graphic design, and rely heavily on the use of my computer. The more I typed, the more they loosened up, and the more I got used to the pressure needed to activate them, so it doesn't bother me too much now, but if it's cold or if I haven't typed something in a while, they're more stubborn, especially cmd, opt, ctrl, fn, z, x, c, v, which are very important for graphic design keyboard shortcuts, but I digress. I most likely won't be purchasing refurbished products from Amazon after this.