Come to find out I'm not the only one that has had this same problem and there is no fix.  They also misrepresent the processor speed by advertising it as being 4.9 GHz when in fact it is 1.8 GHz.Also, the keyboard is junk and the mouse is junk. This thing is brand new and the keys stick...  letters, space bar... And the buttons on the mouse stick.  I knew  I should have bought the HP instead.I do NOT recommend this computer and I will never buy Dell again. I am so sick of getting ripped off.