The price and reviews led me to replace my deceased 10 year old Dell with this laptop. I would have purchased a new one but, Dell doesn't offer one with a built-in DVD player. My first delight was the packaging. I think you could have dropped it off a 4th floor balcony without any damage! While it definitely doesn't look brand new, it has minimal wear to it. Set up was easy. I just logged into my Microsoft account and off I went! Performance is great. The battery charges quickly & holds the charge for a very reasonable length of time. But! Just kidding. There are no 'buts.' I couldn't be more satisfied!