I paid for the expedited delivery, not very expedited, and then when it finally came. No way to even exchange, now I have to return it and order a new one and wait even longer. This was my son's birthday gift, it breaks my heart to see him so excited and waiting by the door for delivery to this.  I tried so many things to get it to start up, I'm not a newbie, I even got halfway through set up to get to another screen that tells me account has been locked.UPDATE: I contacted them through Amazon and they gave me a number to call, hours aren't the best but I finally had time to call, we went through a few steps, and now are sending a replacement