By itself, this is an excellent device.  However, due to terrible support and shady practices, it's been wildly cheapened by Acer.1. Acer installed their own adware on my device without my knowledge or consent.  Worse, they created unchangeable notification settings, buried the installation files in a hidden directory, abused the character limit to hide it from the program removal tool; either hid it from the registry with deceptive location and naming, or used a scheduled executable and won't provide the information necessary to determine whether simply deleting the files is safe.2. People who have deleted the files are reporting either a failure to completely remove [meaning the files bounced back] or breaks caused by the removal of the files.  These breaks include loss of data, boot looping, massive decrease in system performance, and registry errors.3. Acer has provided no tool for removing their bloatware.  One must blindly trust a third party tool for the "safe" removal of the software.4. The tech support doesn't know how to remove the software, instead redirecting me to other resources that either don't address this specific issue directly or don't provide a solution.  Windows cannot detect and remove software that has a name longer than 60 characters in the registry.  The removal must be performed through the registry.  Because the identify of these files in the registry is not published, it would take hours - days to find and remove the software via the registry.  This method could result in the aforementioned breaks, especially if done incorrectly.  For example, an accidental removal of a vital system file could occur.5. After waiting well over half an hour in their support queue, being as how I got in before they closed for business, the support team left for the day while I was STILL waiting for support.  The chat support agent doesn't open after hours.  I have a screenshot of the agent being open, meaning I made it in time for support.  They simply didn't care and left anyway.I bought this machine for work and have to deal with interruptions because of this adware.  I haven't owned this device for even two whole months yet.  This wasn't an issue until this week, when the adware went active.  During some automatic system update, this was enabled.  After the last automatic system update from last month (March 25, 2020), I took advantage of my Windows Pro privileges, looked up the proper way to disable automatic system updates, and then promptly did so [this cannot be done through normal Windows system settings without setting up a metered connection, which I'm unable to do because I telecommute for work and it would interfere with the systems in place with my employer].The hardware is EXCELLENT for the price, however, the experience with Acer is a NIGHTMARE.  I won't suggest missing this device.  Buy it, buy and install Windows 10 Pro, find out how to turn off automatic system updates via the Group Policy Editor, disable automatic updates there and in system settings [to be safe] AS SOON AS it this laptop boots for the first time, buy and install your [secondary] 2.5 inch SSD / HDD / hybrid drive, and buy and install your RAM upgrades [up to 32 GB supported].  If you do that, you'll have a wonderful experience with this device.  If you make the mistake of trusting Acer not to compromise your system through updates after you purchase, you'll have a pretty bad experience trying to fix what they sneakily do to it.  Once you're loaded with dozens of GB of data, it's not nearly so easy to just start over.This rating is justified by this company policy.  The company did this to my laptop.  Before they did that, I would have rated it five stars.