The computer I ordered was a fair price, arrived on time, and was in excellent physical condition. We completed the setup and attempted to check the majority of applications and keyboard for functionality (everything seems to be working well). However, although the verbiage in the item description stated "This product will have a battery that exceeds 80% capacity relative to new.", after charging for 30 hours and reaching 100% charge, we unplugged the charging cord and immediately began playing an on-line game while starting a stopwatch and saw the battery capacity go from 100% to 50% in 11 minutes then moments later the computer powered off due to a complete loss of battery power. Trying to turn it back on manually, a notification appeared on the screen indicating the device must be plugged in due to lack of battery power. So the battery went from 100% to 0% in 11 minutes. Normal battery life for this device when new is listed as 6 hours. This means the battery has 3% of its original capacity.Unfortunately, we had to leave out of the country soon after receiving the laptop and had to take the computer with us for my son to use for school. I could not get a replacement laptop in time so I ordered a new battery for it hoping I may be offered a credit towards some of the new battery cost (not all of it).When asked, I was told that only replacements or refunds were possible. I asked that they reconsider due to our circumstances and they refused.I expected better customer service and better quality assurance and quality control before shipping out products to customers to confirm the products they sell meet/exceed advertised performance.False advertisement is not a good method to gain customer loyalty. Hard to believe that someone felt offering a $20-30 credit would not be worth it. What would they have done with the laptop after I had returned it? They would have had to replace the battery with new then reship it to another customer. What would that have cost?Will not be doing business with this company in the future.