I am a writer. This was very confusing for a first-time Chromebook user and impossible to load my work from Microsoft to Google Drive. I had zipped files and it took me two weeks to figure out how to fix it. I was tempted to take it to a tech to find out how to use it, but that costs too much and I'm stuck with it until my next computer. I give this computer two out of five stars, and that is mostly for the good internet connection and decent loading process.