When the description says, "look like new", one would expect, at the very least, that a factory reset had been done on it.  Instead, mine came with the machine locked and some random persons login credentials necessary to get to the desktop.  I probably could have dealt with it, but since I bought this for and had it delivered to my daughter, she couldn't get the machine reset.  Are my expectations off?  If I exchange it for another, will I get the same situation?