There is nothing I dislike about this unit. Delivery prompt. Packaged securely with minimal plastic stuff. Clean machine, does not look used at all. Plugged it in worked just fine from the get go even with, expected, delay for Windows 10 update. Even tho I am a long time user of Word I won't go to the expense of installing Office. But unit does come with its own free version of Office which seems just fine for my needs. Even tho I purchased the extended warranty I doubt I'll ever need it. Could've saved. Cannot understand negative reviews, or even why if  you were having problems with a new machine you would try to solve it by taking cover off machine rather than directly calling the company; they certainly include enough information on how to contact them.