I purchased a "renewed" pc exactly like this one in 2019.  When it began to have weird start up problems, I contacted Asurion. They supply tech support if you buy the 3yr protection plan.  After asking a few questions, they requested that I pack it up and send it to them to trouble shoot.  I asked about remote access but, no, it wasn't available.  Are you kidding me???  So don't spend that extra money for support because you'll have to pay to ship.  Shame on you, Amazon.  So basically, the pc works well and provides you with Windows 10, that is, when you can get it to turn on.