I'm fairly happy with this laptop. It arrived looking new, looking better than I expected it to. It was a couple days before I realized they use heavy black vinyl stickers on the lid, and palm rests next to the trackpad (the wear areas). So I didn't see the scratches and wear I expected to, because of the stickers, but they're nice, cut to fit so perfectly it took me a while to even notice them. The laptop works just fine, same as a new one. The screen and speakers aren't amazing, but are fine. The screen isn't as great as I expected, but this is more of a business laptop, not an entertainment laptop.There is 1 dead pixel in the screen that took me a while to notice. But, screen manufactures no longer consider 1 or 2 dead pixels to be a defect (I would know with previous TV's, Nintendo Consoles and phones I've bought and tried to get replaced).