Really nice computer, but I have had way too many crashes requiring powering down to get the cursor back plus a couple of other glitches when playing Word With Friends. I updated with the latest Chromebook updates, but still problems. I hope Samsung is on it. Contacting support was a frustrating experience, I finally gave up. Update: Had to do a hard reboot (control, alt, del, r) at the sign-in screen. Everything is much better now.