I received the "Panasonic Toughbook CF-31 MK5, Intel i5-5300U @2.3GHz, 13.1" LED Touchscreen, 16GB, 1TB SSD, Windows 10 Pro, WiFi, Bluetooth, DVD, 4G LTE, GPS, Backlit Keyboard (Renewed)" for Christmas. The computer is in great shape now and working well, but when we initially got the computer there were a few problems. The screen was scratched, the power supply wasn't the correct one for the computer (15.6V, 5A provided when the computer needs 15.6V, 7.05A), and the removable battery had tape and adhesive on it, making it challenging to swap batteries.After speaking with Gavan from Rugged Books (the seller), a new one was arranged to be sent out to replace the first one. The replacement arrived, but it had the same problems [The screen was scratched, the power supply wasn't the correct one for the computer (15.6V, 5A provided when the computer needs 15.6V, 7.05A), and the removable battery had tape and adhesive on it].Gavan went above and beyond to make it right. He located the correct power supply, tested it, and sent it out the next day. He also worked to fix the screen issues which was greatly appreciated. Turns out that the unit sent had a screen protector on it, and it was the screen protector that was scratched. A little heat and some isopropyl alcohol later and the screen protector was removed to reveal a great condition screen! If you don't mind those problems then this might be right for you as the rest is in great shape. It is a good value for the price and you can't beat the customer service as they were very swift in answering questions and solving problems.