I originally purchased an excellent condition 2019 MacBook Pro, but when I got it, it had a large dent on the front and multiple very large and noticeable scratches all over it. Now I know that these are refurbished but when I purchase something that is supposed to be in excellent condition, I would expect it to have minimal ware. I ended up sending it back and asking for a refund, and then purchased a 2018 MacBook through them instead. This one came in great condition with no visible wear. It runs great and I haven’t had any issues with it!