This is my first "refurbished" purchase of any kind. I really like this "like-new" laptop, however the W key is very hard to press, which is annoying that I have to get it fixed. Also I would have liked it better if it came with a DVD/CD player. The back lit keyboard is nice, easy to use (except for the faulty W key) The touch screen is handy. The best part about it is its super fast speed.  It was a good value.