UPDATE: So I recieved my replacement today for the one that was not working correctly. Had the exact same issue. However, when I had the one that worked great previously that we kept and the new one side by side I realized the home screen was different. The one that was not working correctly had an old version of Chrome on it thay was not updating automatically. After consulting The Great Google, the knower of all things, I created a rescue drive for Chrome and reinstalled it. Now it works fine. If you are having tech issues I would recommend this. The factory setting reset option did nothing to help the problem but this fixed everything.*****I ordered two of these for my kids and their virtual classroom learning. One worked great. The second one looked like it had been opened previously. Was missing some of the protective layers on the keyboard etc. Did a test run with it and the web camera was not working. Returned it and ordered a new one.