Everything arrived on time and well packaged. Plugged it in and everything works great. My only issue is that the disk drive will not open. For me this isn't the biggest issue I'm not doing anything serious with this computer. It is mainly for my young daughter to use ABC Mouse and basically practice using a computer (she's 5). To return it I would need to pay for packaging since I threw out the boxes it came in already, pay for shipping AND a 15% restocking fee. So I will keep it as long as no other issue arises. Would have given 5 stars if the DD worked properly.