I just bought this Dell 5502 i5 series [but with a 256GB SSD and 12GB RAM] from Dell a week ago, on sale for $499. I love, love, love almost everything about this laptop, which replaced another Dell 5000 [i9] series with a black keyboard. And at the sale price, It's a super value.BUT - even though it's got a lighted keyboard, you can't SEE the silver keyboard key markings except in the dark [if lighted] or under very limited lighting conditions. The "key problem" for me takes a strong 4 to maybe a 5-star computer down to 3 stars the problem is so bad. To use this laptop fast and effectively, you'd better be a really good touch typist.Both my wife and my neighbor bought the same Dell model I did and both have the same complaint. Dell really screwed up this design by making the keyboard silver with white key markings! makes me wonder what it would cost to get a new set of black keys to get rid of the silver with white markings?