When I received my monitors one was cracked (obviously from shipping) I heard them throw the box on my porch when it arrived. I called the number they provided in instructions and they said they would send me a new one and emailed me a return label to send back the cracked one. I also had a situation where the tower they sent me wasn’t updated to my WFH job standards and they upgraded it for me with fair extra costs which I didn’t mind because I needed to start work asap. I would definitely recommend them. They rock!! The computer tower and monitors looks the same as the picture. So far so good, no complaints!Update: Computer no longer comes on, motherboard issues as of today May 27th 2024, lasted 10 months.