I purchased an Acer 895 Desktop through Amazon and after receiving it and going through the hassle of downloading things like Microsoft 365 and reloading my files from my external drive, I discovered that the CD/DVD R/W drive wasn't working.  After SEVERAL calls to Acer asking them to send someone out to fix it, I was told that my only option was to pack up the whole unit again and send it off to Texas for repair.  Where was THAT in the non-existent fine print of the "1 Year Parts & Labor Warranty" ??  If I could've given Tech support a ZERO above, I would have.  Customer service score: ZERO.  Attention to detail: ZERO (how does a unit get shipped without someone checking to see that it's working?)  Buy your computers from someone else - unless you feel like being without a computer for an extended period of time while you ship your broken Acer to Texas.  Never again!