looks nothing how I thought it would. it came fully updated, with a new charger. the reviews were iffy but I just prayed I got a good one. my battery life lasts about 12-14 hours and that's with me constantly using it. poor packaging but the computer came with no dents, scratches, marks or anything. keyboard works perfectly fine. I use this computer for zoom calls, regular FaceTime calls, messages, any tv apps (Netflix, Max, Hulu, Disney, etc.) work perfectly fine and looks very clear. I recommend this if you cannot afford a brand new computer, even if you can afford it this will work just as the others would and maybe even better.