Laptop was Dead-on-Arrival. Although a solid state drive (SSD) was reported by the BIOS as present the laptop reported, on attempted bootups, a 2101 error - that there was a detection error on the SSD. I initially thought that it would be acceptable for Eco-Tech to send me a working replacement until I realized that it would be a full month before they would do so. Today I received a notice from Amazon that a refund would be credited to my credit card account. Thank you.