I don’t even know where to begin.1. It came in FILTHY I mean worse than your 7 year old’s tablet filthy. Visible, thick and disgusting grime all over the device and accessories.2. The screen won’t even stay up long enough for me to use it. If you move the laptop, it just slams down3. Half the keys get stuck or literally don’t work. I can tell they’ve been replaced and whoever replaced them did a horrible job!?4. Amazon renewed is supposed to promise little to no visible damage at arms length… I can see how horrible this damage is across the room. It’s scraped allllll along the edges with deep gashes, scratches all over the front and back like someone scratched all over it with a pen or some sharp tool. Dents all over the base and it even looks like someone tried to pry the back panel off and wasn't successful.I’ve purchased a lot of renewed and refurbished electronics in my life and this is by far the worst experience I’ve ever had and I’ve been doing this for a verrrrrry long time. This is very pathetic. Quality control is non existent or they are intentionally selling lies. And they have the gall to charge a 50% restocking fee for any returns (that I will absolutely get back from my bank) for their crappy products. And don’t even give you the option to at least replace the item to maybe give them another chance if you wanted. I contacted Amazon and this seller only operates on Wednesdays apparently so who knows when you’ll hear back from them. It’s sad, please do not purchase from them, they should not be allowed to sell on Amazon.