It must have been the longest calls for trying to get replacement of a defective product. In total, I spend 10+ hours talking to Lenovo's customer service agent, software technicians, and hardware technicians.  First, I had pushy sales agent explain to me why I had to pay one-time $79.99+ fee to consult their software technicians about a product that couldn't connect to WIFI from day 1, then have the software technician explain to me how to uninstall and update their notoriously dysfunctional network adapter drivers and run a bunch of trouble shoot, and then have the hardware department reach the conclusion that the product was in fact defective and I had to get a replacement.They said that WIFI-card defects are covered by the product warranty but their infamous network adapters weren't covered. At least, I am getting my money back for the defective product price and the one-time fee.