After resetting the password over 6 times to gain access to iTunes I have given up. On my other Mac and iPhone there is no issue, only the refurbished one delivered today. Additionally, the charger is a cheap knockoff. Now I’m unable to return and will need to deal with Amazon. Better to purchase directly from a store at this point.Update: The return label was given for ease of return. Still, would avoid this company due this issue being reported many times by other customers.