When I bought these I was reassured that this was a certified refurbished product which says in the description that it has been "professionally inspected, tested and cleaned" and "is in "Excellent condition". The screen and body show no signs of cosmetic damage visible from 12 inches away"The truth is that this is not in "Excellent Condition" and it does have visible damage from 12" away.I bought 3 and I can say that every single one has some scratches and was filled with dust and 2 even have a decal sticker on the side.I feel that it is important that you know what you buy before you purchase this.The 2 stars though are for the price and for a second hand product it is decent!(Note: the BIOS has not been wiped and the storage mode was set differently on the devices)