If I could give this product zero stars I would. Customer service told me to purchase another laptop before they would send me another laptop is not fair. I am a full time college student that does not have an extra 7-800$ sitting around and I need my laptop hence all classes are online at this time. I have yet to hear back from customer service to resolve my complaint. I even had Lenovo technician come to my home to try to fix my laptop and he said I would need a new device. The customer service has not responded. Terrible customer service. Would NOT recommend!