I have been a customer of Dell for over fifteen years, yet this is the first refurbished Dell that I've purchased, and it has exceeded my expectations. This Dell performs better than the brand new models I've purchased in the past. I definitely took my time in making this choice, and, as a teacher, I needed my choice in computers to meet certain specifications. Dell is my preferred choice, yet I was cautious as I wasn't sure if a refurbished model would be as high quality. Honestly, I expected some glitches,  but have found none. The processor is fast. I also have high speed Internet, but if a processor isn't fast, one can tell. I am able to seamlessly perform all tasks with ease. I was able to upgrade to Windows 11 for free, as well. The speakers and volume are excellent, as is the webcam and graphics, overall. If one is needing to conduct video meetings or lessons, this is your laptop. If you are a gamer, this is your laptop. I was pleasantly surprised to find that the charging cable was over 30 feet in length and the battery easily charged and maintains a charge easily. I am pleased not only with Dell, but with Amazon Renewed! I do recommend purchasing a protection plan. I opted foran Assurance Insurance plan and while I considered the two or four year plan, the cap amount insurance would cover annually for a repair is $200. I chose the $17 per monthplan that covers all Amazon purchased electronic products and will cover up to $2,000 annually. I hope I'll never need it, but it's nice to know it's there!⭐⭐⭐⭐⭐ Dell⭐⭐⭐⭐⭐ This refurbished Dell⭐⭐⭐⭐⭐ Amazon Renewed