Pros:o Worked out of the box. Looks nice, and started up with no problem.o Fast. It only came with 4 GB RAM and a 128K solid-state drive, but even under those conditions it starts up amazingly fast and seems pretty much unflappable. I guess the AMD chipset is a good one.o Lots of ports. Internal upgrade options.After a couple of days of making sure it was okay, I installed an 8 GB Crucial RAM strip. (Which, by the way, doesn't seem to make any difference in laptop speed, for what I'm doing.)I'm used to opening up the aluminum case on a Mac laptop; for this one, however, you must gently work it open with a thin blade, making sure that you don't break the plastic tabs. Sort of like opening a plastic toy that wasn't intended to be user-serviceable.As others have mentioned, there is a dedicated space for a second drive, so I put in one of those (Samsung 860 Evo, 500 GB, great price on Amazon). I followed directions from a You Tube video, and it took perhaps 2 hours. Initially I installed the drive upside down. Also, I discovered that the drive needed to be formatted using the Windows utility (FDisk, I think), which wasn't exactly intuitive. So I had to try a few different formatting options before it worked.Cons:o Not a whole lot of battery life on standard Windows energy settings. It indicates 7 hours, but I don't think I was getting anywhere near that. For my current use it's always plugged in.o The screen is a little dim. I didn't realize this until I compared it side-by-side with my 2011 Mac laptop. You would think that a 2020 Acer screen would make a 10-year-old Mac's screen look dim by comparison, but it's exactly the opposite!o The screen out of the box is set to a lower resolution than the native LCD resolution, so the text is a bit blurry: not good for detail work. However, when I changed it in Windows to the native resolution, the text is waaay too tiny for my aging eyes.o The keyboard (and trackpad) are offset to the left, to make room for a ten-key pad and a few other (pretty much useless) things. Everything being offset like that takes some getting used to. The keys seem to be good quality, but the offset is a strange design choice.Right now these things aren't too much of an issue, because I am using it to drive an external screen, and controlling it with a wireless keyboard from my bicycle (Zwifting through covid!).