I purchased the laptop last august. I don't want to give a good review so quick that's why it took me 2 months to do it. Anyways, the first laptop I had, got broken in 3 days that's why I less 1 star. The good thing is, its so easy to communicate with the seller and got my replacement the following day. And until now its working fine.Value for money: price is reasonable for refurb.Appearance: I fall in love the first time I saw it. It looks brand new, smart and small dents are not visible unless you really stares to it to see if there's a scratch.Customer service: So helpful, easy to communicate and fast to assist me and answer my inquiry. They didn't get to my nerve like the others. They're calm and will make you calm when you get troubled with the item.I came to realize that, when I open multiple windows at once and transferring files at the same time it will work fast but it will be normal to sudden make a noise but its for temporary only. We knew we purchased refurbish laptop though the laptop is 16gb ram, we still need to carefully take care of this so it will last.