While my eMachine Windows 7 computer was a workhorse, it was fading away and time to replace it. I checked reviews before I purchased this Acer. They said it would do the job but was not suitable for gaming. Gaming? Big deal. The world does not revolve around gaming. I have creation science and theology research and writing to do for Piltdown Superman and other sites, and it is doing the job. Also, it does not balk at having graphic editing software, browsers, and other applications running at the same time.While I have had some problems, they are not Acer's fault, they are the expected flaws from Windows 10. These make it reluctant to enter into or remain in sleep mode at times. (I have also had to do research on this computer regarding running and solving difficulties of Win10, and seem to have things under control now.) As far as tech support is concerned, I have not needed to contact them.One reviewer complained about the cramped work space inside, but I was able to add some extra RAM without much difficulty; some people think that the 12GB that is built in is enough. I'm not likely to add other hardware. However, I would like to have had a couple more USB ports on the front, and higher on the tower. If I had seen this bit of bother before, it would not have been a deal breaker.EDIT: I forgot to mention that the keyboard that comes with it is dreadful. It is small, and the layout is awkward. The F-1 through F-12 keys should be separate, not requiring an additional "function" key to press for activation. Special keys should require the function keys.After a couple of months of daily use, I am glad I have this computer.