It was time to get a new home office pc and wanted as small of a footprint as possible. Read other reviews and pulled the trigger. Such an upgrade to old PC in every way. Not into gaming so can't comment on that, and it worked perfectly out of the box so no idea if the tech support is capable or not.The box is small and light so I could have mounted it to the back of the monitor but we access the USB ports fairly regularly. Our home office is very quiet and I can't hear the fan which was a complaint I read about.All in all very happy with it!