I have had this product less than 30 days. After transferring files from an external hard drive, and attempting to install software that I purchased with the machine the built in CD drive no longer works. I have attempted to down load Fresh software, again purchased at the same time, it will not down load. I do not want to go through all the work of recovering all my files, and software, and going through the same procedure again. I don't know what to do. I need an external CD drive to complete the software installation. HELP.