This was the second one we ordered. There was a defective screen on BOTH. Returned the first one, waited TWO MONTHS on a refund and then the second one came and had a red line on the screen from the moment it was turned on for use. There is a problem happening from the factory or packaging. Tammy, the customer service supervisor was ABSOLUTELY NO HELP, on April 20, 2022. Told us we have to use our Apple care plan and pay a $99.00 fee to replace the screen that was DEFECTIVE from the opening of the package. What a waste of money! Amazon does not care or have any empathy for the average customer that has a hard time affording these products to begin with. Beyond disappointed!