Doesn't state whether item is refurbished or not (I wanted new) and seller would not answer when I left a question asking. Almost sure this item is refurb. Runs terrible. I've had it about a month and its constantly freezing and glitching. Half of the items on the task bar won't work. I needed a replacement computer for school and my work and spent what I had on this one...now I'm stuck with a computer that won't do much, no way to get done what I need to,  and can't buy another one.