We ordered a pair of these for our business. They arrived in a timely manner, all parts as described, until we fired them up. One unit had obviously never been wiped and was still password protected from the previous owner.I contacted them and they responded very quickly and had a new unit on it's way by the next day. New unit works perfectly and a couple months in all is moving smoothly.I've always believed that you shouldn't slam a company for an issue, always see what their response is first. This was a good customer service experience which makes up for the initial issue in my mind.