...after weeks of random freezing (and no, it's not a USB issue... it's my browser, my computer, it'll just stop responding).  I've wiped it clean and started over at least three times, I've installed the BIOS updates and I've not installed the BIOS updates.  Biggest thing that stands out to me is that HP Support is the worst.... When I went to website to see if there was a fix, my serial number comes back as a Pavillion and I won't if maybe THAT's the problem.... they don't even know what they sold me--how can they POSSIBLY provide support.  Early in, I was too busy at work to fiddle with it... went back to my old computer.  I was sure that it was just bad unit, so I did an even exchange.  New one did exact same thing but my 30 days was up.  Now it's July and it's been sitting in my closet gathering dust until tonight and I guess I'm happy to see I'm not the only one having problems.  Only good thing I can say is that it DOES restart quickly, even from a hard reboot--so much so that sometimes the person I was talking on the phone to (oh, yeah, I'm actually WORKING with this junk), well, sometimes the client I was on a call with would still be talking when I got rebooted... they wouldn't even know I'd gone and meanwhile I'm pulling my hair out.  Do NOT buy this computer.  Simply DON'T.