Bought this for my wife for Christmas. Out of the box, the charger did not charge the laptop, so we had to open a case with Dell to get a new charger sent to us. After answering the 100 questions on their support call script, a new charger arrived. It worked for about 2 weeks until the laptop ceased recognizing electricity. We tried different chargers, different batteries, nothing. Electricity was not making it to any part of the laptop. Multiple calls with Dell, finally they decided they needed to send someone to the house to fix it. Great! Except they sent that person to a location 250 miles away. Back on the phone with Dell, this time they got the location right. He came, nice guy, couldn't fix it. Baffled. Said we needed to wait for Dell to send us a box so we could mail it off to the depot. We are still waiting on the box. Best Christmas gift ever? So, we once again wait.. this stunningly expensive paperweight awaits it's resurrection via cardboard box, presuming it comes here and not 250 miles away. We're still within the 3-5 day expectation window, so we'll have to see if the aim is better this time.