Bought an "excellent" refurbished laptop. It looked great, worked great, and was a big upgrade for a couple weeks. Then the "E" key started to stick and wouldn't work without considerable effort, at least consistently. The biggest problem was the exchange/refund process. I was okay with a hiccup, its a refurb, no big deal. But there is no exchange option. So now I need to do a full refund and wait for that to process before buying a new one. Fine. Now UPS needs to come and pick up the product (they will come 1 business day after getting the request, did they get the request today? is Saturday considered a business day for them? I have no idea when they will get here). If they don't make contact with me, they will drop off the return label. I then need to drop it off at UPS. I offered to take it straight to UPS today but because it "is a valuable item we only have the option for UPS pickup". I like the product, I like the price, but if it is a refurb and I have another issue like this I will be incredibly unhappy. I think I will just go buy a new one somewhere else.