I received the unit exactly as per specifications. I had some trouble setting it up with the monitor (not included; I had purchased it from elsewhere) and had to contact the seller, StallionTek, to get it resolved. That gave me an opportunity to experience their customer service, which I should say was excellent - they were very prompt with their responses to my emails, and courteous and helpful. They made me feel as if they genuinely wanted to get my problem solved as quickly as possible, and for me, as a customer, to have a great overall experience working with them. Commendable.I have been using the workstation for about a week now, and so far it's been great in terms of performance - it boots up very fast, and apps load and run fast too. I have not run programs such as games that are heavily CPU or memory intensive as yet; given the high end specifications and the fact that the actual unit I have received matches the specifications in the product page, I do not expect that to be a problem.Note that a keyboard, mouse and monitor are not included. A wi fi card is not included; neither is a bluetooth interface. So if you need these you will have to buy them separately. Also, my unit had a few scratches here and there on the chassis - to be expected, I imagine, being a refurbished unit. The way I have placed it under my work desk, they are not noticeable anyway.I have made this purchase on trust - it's not the same as buying a brand new unit straight from the manufacturer, after all - and so far, my impression is that they are a trustworthy company with whom to do business, and that the product is great value for money. If anything changes, I will update my review here, but so far, quite happy with my purchase.