No where in the add description does it say that you will have to pay a yearly/monthly fee to have the ability to use word. This DOES NOT come with Word or other tools that most people use a computer for. Absolute bait and switch and lack of integrity on the company's part. This PC is USELESS and is getting sent back. NEVER EVER again will I buy an ACER. Can't trust them. "Honesty in their business dealings" is apparently not in their mission statement.