I was a little hesitant at first to purchase a used iMac online, but I am so happy I did! It came better than expected. It came with Apple's original packaging, and the only way I was able to tell that this product was not brand new was the fact that it came with mac compatible keyboard and mouse (not the apple keyboard and mouse). Other than than that, the condition of the computer is pristine! I was able to update the software to BigSur which was great! The computer was safely packaged and arrived with no blemishes, dents, scratches, or marks. If anything changes, I will update my review, but until then, I am highly satisfied!