I ordered three "renewed" laptops. Two were fine - not great, but fine. Nicely packed, complete, in good shape. Dirty, which was odd, but fine. The third was completely different. Poorly packed, with a big dent on the side, and missing the power supply.They all work, which is good. But this is why people are reluctant to buy "renewed" devices. My experience on eBay, over the years, has been better than this. I'll likely stick to buying nice used devices from eBay in the future. Or directly from Apple, of course. They set the standard for a "renewed" purchase experience.This was deeply disappointing.