Cons:Arrived without any instructions, which is bad for someone who has very little knowledge when it comes to computers. Example: The USB device you need for Wi-Fi was in a protective bag, but what do you do with it and how do you connect to Wi-Fi?Could not update the drivers for two of the USB serial ports. Windows was unable to download them. Oddly enough, I purchased a refurbished computer from the same company last year and it has the same problem.Had a very hard time getting the lid open. Had to use a screw driver to get it off.Pros:Inside everything is very, very clean. You would not know it was refurbished. Looks brand new.It is very quiet. You hear a beep when you press the Power button and that is all you will hear.If you need a computer to search the net, use social media, play games and even do video editing, not only is this for you, it is so affordable even I could afford one! Seriously, you will save a lot of money with this and not be sorry.Very well packaged and it arrived a day early!If you know zilch about computers, this is for you. You just plug it in and are ready to go.In a year I may purchase yet another refurbished computer from them.