I bought this laptop, which was advertised to be new and to come with a free year of Microsoft Office 365 personal.  at $150, the $69 value of the free year of Office made this a real bargain.  HOWEVER, there is no free year of Office on the laptop.  When I called ASUS support, they said the laptop is 2 years out of warranty, and they won't help.  Finally after getting jerked around a whole lot, I decided to just return the laptop.  Be warned, and if this feature is important to you, be sure to make sure you get it before your return period expires!