I bought this refurbished laptop on the recommendation of a friend who works with computers. I was not happy and returned it. The day I received it I was supposed to charge it for 8 hrs prior to using it, but the charger wouldn't connect. I called the refurbishing company and spent almost an hour on the phone trying to get them to replace the charger. They had me take several pictures and videos to show them the problem. They did send me a replacement charger which I received about a week later. I also realized the laptop did not have a built in webcam. I needed that. But I decided I would just purchase a USB cam. The first time I actually used the laptop (other than setting it up) I watched a 90 min movie and after the movie, the laptop needed to be charged, even though it started at 100%. After a couple more uses it would not stay on unless the charger was connected. Hopefully this is not the case with other refurbished products. Amazon was great in helping return and refund this.