Received this yesterday. The laptop came very well packaged in a snug shock-absorbing clamshell of material. Updates went without a hitch and the laptop performs very well, included m2 ssd boots and loads everything very quickly. It even came with some useful productivity software like LibreOffice pre-installed, which I appreciate, as well as VLC for watching videos. I would definitely order from this refurbisher again, they seem to do a very good job ensuring that their products are cleaned and restored to almost new condition. As a huge plus, the included battery appears to be brand new.