I purchased this refurbished unit as a replacement for a HP that bricked due to hard drive failure. I use the computer as my daily workhorse and so far, I am very pleased with all aspects of the computer's performance. I really like the fully backlit keyboard for early morning or late-night use. The unit came out of the box ready to use and I had all my files transferred and was fully up in about an hour. The rebuilder CL3 Technology provides support via phone or email should you have problems. A one-page info sheet is included which is helpful. The unit cosmetically appears brand new.