Context: we bought this Chromebook exclusively for my daughters to use for their online schoolwork (we homeschool and the curriculum we use is partially online). I bought it because the program is suited best to Chrome and I wanted them to have the touchscreen option for certain lessons that require dragging across the screen and it’s more difficult for kids to do that with the touchpad. I mention this because it illustrates that we really aren’t asking very much of this product…it gets used around 2 hours per day using the Chrome browser for schoolwork. We are not trying to use it for a full time job and, if we were, we would’ve definitely been fired by now. That being said, here is why I’m only giving this product 2 stars: it doesn’t work about 75% of the time. Specifically, the screen glitches (I’m talking random windows popping up every few seconds, zooming in and out randomly when you’re not touching anything, etc), the touchpad doesn’t respond well, the browser crashes constantly, the touch screen feature is horrible, and it absolutely cannot hold a charge at all. I totally understand that I paid relatively little for this product all things considered but I still got less than what I paid for. I would’ve gone for 1 one star if this hadn’t been a refurbished product. I have spent way too much time troubleshooting and trying to get this thing fixed, I would rather just save up and buy a better machine and I recommend others do the same if possible.I guess if you like fixing things, you could buy this for a weekend project and see if you can figure out why it is an absolute nightmare.