Delivered quickly and computer being used looked very clean with very minor scratches to be expected. What I didn’t expect was that after 1 week of working very well it wouldn’t boot up. Just blinking lights on 2  keyboard buttons, fan running but blank screen. Contacted vendor and Julie responded immediately offering me a refund or replacement. I asked for replacement, prepaid label for UPS was emailed to me quickly and it’s on the way to vendor, who as I was told after receiving it will send me the replacement. So far so good, very good and timely response from vendor.