My kids wanted "laptops" for Christmas, but I wasn't spending a lot. Or buying anything too fancy. They are young, so they didn't need anything more than something to watch YouTube and play some games. These were perfect for that. I bought two of them. Both looked like they were new and in great condition. I charged them up and set them all up so they could use them first thing Christmas morning. I was able to set them up under the Family Link app and I can control most settings straight from my phone. Screen time, app downloads, locking/unlocking the device and much more. The kids also loved them and love the fact that they are touchscreen as well. They like being able to fold it over and use it as a tablet. The reason for the 4 stars was because one of the laptops doesn't hold a charge nearly as long as the other. That battery dies almost twice as fast as the other and the charging port is a bit finiky. It is a renewed item, so it's not surprising to me that this is an issue. It happens with cell phones all the time. We just make sure to plug it in nightly and keep a cord nearby if it dies while in use. Other than that, we've not had any issues using it for what we purchased it for.