I’ve ordered refurbished laptops through Amazon before, and they’ve been acceptable. This one was beyond my expectations. The unit was extremely clean and in pristine condition. It was easy to set up and worked well from first boot. It’s also fast and there is virtually no noise. Before purchase, I had messaged the seller about this laptop’s ability to be upgraded to Windows 11. They responded quickly. To my surprise, the laptop arrived with Windows 11 pro installed. When I need another laptop, I’ll order from this seller again.