Computer wasn't cleaned which is fine. Overall I'm disappointed with the lack of protection around the computer. The case arrived so damaged I had to use tools to pry the case open. The power button wouldn't work because I guess it hit hard in that area. Low rating because it should work out of the box. I shouldn't need to fix things. I'm not going to wait another two weeks for a replacement. If you know about computers and don't mind jumping through hoops I guess this is an option.