The laptop I received was defective. The screen was repeatedly flashing, at first a few times a day and then becoming more frequent. I also had issues getting the laptop set up, as it would freeze up during the process and I would have to restart it and try again. Moreover, the packaging included almost no protective material when I received it, but I didn't see any exterior damage visible on the laptop. Other than those defects, I really liked most of the features of the laptop and was hoping to just replace the defective one. I returned the laptop a few weeks ago and only received a refund for 80% of the price and no option to replace it (so I lost about $350 despite the renewed "guarantee").