If I could give no stars I would.  Apparently Chromebook 2's have issues with internet connections... which all of their apps run off the internet.  It's picky about which internet places it will or won't connect to and so its a crapshoot on whether it will work or not.  Had I known this I would have just gotten my 15 year old a REAL laptop by saving up, I figured with all the glowing reviews and the lightweight capacity of the device that this would be perfect.  I haven't had issues with other Samsung products but this was 250 down the drain, and the sheer frustration we have with it since I bought it for my son's Christmas present is definitely making me re-think other Samsung products.