Product arrived DOA. Amazon required that I work with Dell to determine that the computer was in fact DOA. Dell wanted me to send the product in for further inspection, at a $99 charge to me. Amazon eventually agreed to replace the computer with a new one, but the replacement sent was not the same as the original. I would AVOID the *renewed* product. I have had a $2500 paperweight for 2 months and its not worth it.