We purchased this in September of 2020, and now, slightly more than a year later, it will not work. We've tried to restore via the Chromebook Recovery tool, but it will not work. We are able to download everything fine to a jump drive, enter recovery mode, however, it just keeps failing when we try to install the recovery. Google's recovery help site says to just try again, however, we've tried  five total times with different computers and jump drives. There doesn't seem to be a fix. If you are planning to purchase this device, which really was amazing for one year, I encourage you to purchase the extended warranty through Amazon. We are 3 months outside of the warranty from the company, which is incredibly frustrating.