I purchased this refurbished computer from a third party (Greentoptech) through Amazon. The package arrived in a box with minimal padding protection or labels on the box advising the carrier to handle with care. The cheap brand left click button was damaged upon unboxing. No pamphlet or booklet from seller was found inside in order to contact tech support if need be. The computer became glitchy after two days of use. I contacted the seller through the Amazon app, made them aware about the issue and requested to have their phone number for further assistance, but Greentoptech only replied short texts and proving minimal useless support.Make sure you find a vendor with a high rate and numerous excellent reviews.