I bought this for my husband as a gift. I opened the box and did the set up myself (the Cortana set up really helps). It is an excellent laptop! It looked and felt completely new. There is no way I would have been able to tell that this was refurbished had I not known it. It is also very fast! My husband is very pleased with it. What a find this was! I will probably get at least one more for either myself or one of the kids.