unpacked what I thought was a new machine today but now I believe it is used and refurbished.  Today is 9 july but I see the clock started for 12 month warranty at the beginning of march.  went to lenovo support site but only option seems to be a bot which is not designed to solve problems or help in any way.  some messages hinted at an option to bring a human agent into the chat but never allowed that to happenside issue for microsoft -- s mode may make sense in some cases but there is no excuse for the twisted process it takes to turn it off.