I love this laptop, it came barely scratched and basically brand new. It didn't have many of the apps I thought would be included with the laptop. But it is really a nice upgrade from the MacBook pro 2013 that I've had for about 4-5yrs. I didn't have issues starting it up, setting up my laptop and it wasn't damaged. I will definently buy another laptop from Amazon if I have the chance. My only downfall to this laptop is that it doesn't come with a USB-C port, you have to buy that separately and it's just another added expense. Other than that I am very satisfied 😌