I received my laptop this morning. I absolutely loved it until I was prompted to update my device and when I did so it updated to the newer version of BIOS and now I cannot get anything to work. It keeps restarting over and over because it “can’t restart properly” I have tried everything and I can’t get it to fully reboot I cannot access the home page or settings in any way. Completely wasted over $420 because the laptop promoted to update. I am so livid right now. I will not buy any more electronics from Amazon because I cannot exchange or return for a refund because the box is open now and because everything was fine until the update.