PC arrived undamaged. PC would not finish initial startup. PC would not advance and stayed in a loop going from desktop picture to blank screen. Could not trouble shoot the usual manner even with the help of microsoft technical support. Lenovo technical support advised me to send it to texas for repair, i live in colombia. five days later and many attempts to reset, recovery key was available at my microsoft account.  was i had the recovery key, i was able to finish initial setup. PC is all what i need. features are awesome. fast for my purpose. good looking PC. I'm happy with it, and that is what counts.