Needed a laptop for basic functionality such as emails, Microsoft office, and research on the internet.  This is my first Dell, and it did not disappoint!  I am surprised how thin the laptop is and there is no external battery.  Seems to have wonderful battery life and amazed at the 3 USB ports plus a USB C port.  I wasn't expecting for this laptop to have bluetooth, and it does!  Everything seems to work right, the laptop itself seems sturdy and made well.  Not a big fan of windows 10, but this seems to work well on this device.  Screen is great, watching Amazon prime movies on here is a treat, and the sound quality is excellent.  I don't plan on using this for games so I will not be a good source for those types of questions.  Only con I have is the loss of a dvd/cd drive. RIP.  This is probably an older model refurb laptop, but the price was wonderful and I am happy to be able to do work again on a reliable laptop.