Top quality customer service. Real human picks up the phone, and if the phone lines are busy, they will (and have) call you back. Brady is courteous, knowledgeable, and helpfulThe refurbished product was rated as "good" but in comparison to past Amazon buys, I would rate it as "Almost new" in its appearance and working. For the specific Dell product I was looking for, it was the cheapest on the Amazon market.After sales service is equally excellent. This store (not a storefront) is top notch.