Product arrived quickly and packed reasonably well. That's where the good news ends.Immediately noticed large deflection in the case that impeded the screen from opening;the power button had a weird white substance all over it and it was stuck down; and , the entire case had a sticky reside across it. Worst was the unit would not power up. After removing the battery and cycling the power numerous times it finally did get past the Dell screen only to say the the battery was not found despite it being secured locked into place. Powered down (removed the plug since the power button was stuck down) and tried to restart. Nothing. The unit never even powered up after that one time. Complete fail.So I did what the included instruction said to do and reached out to vendor (PrinterReady) support via the email address identified. This is day four and still no response. None. Funny, they were happy to take my money immediately.I'm not saying to not buy from this vendor, I'm saying be prepared for a bumpy ride.