I bought this for my granddaughter for Christmas last year, but it was a little beyond her at the time. It was charged once back then and now won't charge. I reached out to the company and was told it is outside their one year warranty.I don't like doing business with companies who don't stand behind their product.I graciously spend more for customer satisfaction. They offered to replace it at the price purchased.No thank you!I will replace it with a product from a more reputable company.