Laptop was just what I was looking for as a backup. The product worked perfectly, BUT, a series of battery problems caused me to return it. No questions asked. A problem with USPS (!!!) caused a delay in the return.An unexpected pleasant surprise, then, when the owner called me to explain and apologize AND give me an extra 5% credit!!  As a school IT support person I have dealt with many companies (Apple, Lenovo, Dell, CDW, Cisco, etc.), but this is the first time I was contacted by an owner to resolve a problem. Impressive customer CARE that I have not experienced anywhere else in 25 years of tech support work.The only reason this is 4 stars and not 5 is because of the initial problem with the battery. However, because of the follow through from the owner, I plan to look for a replacement from EPower once my refund is confirmed.