Turned out that this pc is a 2009 model and therefore has old processor which makes it sooo slow.  i would have spent more to get a newer model.  I am so disappointed, as it has made a difference.  I guess shouldn't complain as it was not an expensive purchase and bought as a stopgap until I can afford a new one.  Just be aware.JSM has been responsive and I wish I complained earlier and I would have returned it for a new model.