Back in mid-July 2024, I needed a new desktop PC when my Windows 11 hard drive suddenly failed. Through Amazon, Green Tech Computers offered a refurbished HP EliteDesk 800 G2 tower, Windows 10, 32GB RAM, 1TB hard drive, DDR4 RAM, Intel I7 6700 processor, for $204.00  … highly decent parameters for a hard drive in terms of memory and speed for such a reasonable price.It shipped promptly. I’ve been using it for more than a month now, and it works perfectly. One small issue arose today (August 24, 2024), which was not the company‘s fault. The tower came with a CD drive, and today was the first time in the last month that I needed to load data into a database from a CD. The CD drive did not work.As I went back online at Amazon and carefully read the product description, however, an optical drive was not to be included with this tower. The fact that the tower arrived with a non-working CD drive, while confusing, did not mean that the company failed to provide what was promised.Because a CD drive was physically installed with the desktop, however, Steven at Green Tech Computers graciously offered to send me a new CD drive at no charge. (We first tried to fix the one that was installed, and Steven took a fair amount of time helping me check the wiring to verify that it was likely a hardware issue that couldn’t be fixed.)I respect this company and would recommend it to anyone. I very rarely write product reviews, but I wanted to express my sincere appreciation in this case. The company went above and beyond what it was required to do to resolve the problem. It also has seven-days-a-week customer service by phone. I surely will buy from this company again if the need arises.