Bought this for a friend needing a computer for school and was hoping to have them running by the weekend.  Problem was, when I got it and went to setup, there was no operating system on the hard drive.  When I called support it was an answering machine telling me they would get back to me.  I am returning but it's too bad my friend has to do without a computer for another week until I can order another one for them.  It's sad that this is the best Amazon can do with re-sellers.  If I could have gotten a hold of support, they could have sent me a pre-loaded hard drive and we could have avoided this.  I hope my experience is better with the next  order.