The laptop has a company security setup (seems a private Indian company called KBR) which prevents any user from starting up the laptop. As shown in photos, there is screen requesting the user to enter the company account as he should be an employee in KBR company. I contacted customer service but no response so I proceeded return process.I'm now afraid to purchase a renewed laptop anymore despite I still need one.N.B.: I have rated the features as lowest as I can't even start the laptop & there's no n/a option. So plz consider it n/a