I can’t believe this is even true. This is a refurbished “as new” Amazon computer - I bought it because I had nothing to lose! It cost less than two tankfulls of gasoline. It starts up in just a few seconds and does everything I need it to do. Absolutely the best thing I’ve bought at Amazon this year. Windows 10 (or is it 11) is a little quirky, it took me forever to find my Word program. Also, Yahoo mail doesn’t have a trash folder. I’m sure it has one somewhere, it’s just on the left with sent messages, etc. There are some other minor changes I’m getting used to, but that’s a Microsoft issue, not the computer. I really had no other option than to give it 5 stars for gaming and tech support - I haven’t used either one.