This used laptop greatly exceeded my expectations.  It looks and works almost exactly as a new one.  The battery life is excellent and the included programs work properly.  The only thing I changed was the boot sequence because it was set to boot from a network connection instead of from the on-board operating system.  The original setup was not a problem because when no network was detected, it quickly then switched to the on-board operating system boot, but I prefer this boot sequence.  It's also not difficult to change the boot sequence and instructions can easily be found online if desired.  I loaded my Microsoft Office 2003 (which I prefer over the newer (crappier) versions and other programs without any difficulty.  I am very pleased with this laptop and saved hundreds of dollars over purchasing a new laptop that I likely not like because I do not like the newer Microsoft programs and how they essentially take over the setup and operability of the computer and programs.