I bought one of these and 10 months later the BIOS crashed. In working with Tech Support for HOURS trying to access to the system, they had me reset the factory conditions, which WIPED THE ENTIRE HARD DRIVE! I pulled the drive to see if anything was recoverable at all, there were like 6 .jpg files on it, that was it. So I decided to use that HD as an external back up drive, and cut bait on all those data losses. Fortunately, I had am external HD backup on an old W7 box for stuff up to 3 months prior. So anyway, I bought another one of these boxes (I know, stupid or what?), and it wouldn't boot. Spent HOURS AGAIN with tech support, and finally just gave up and did my own troubleshooting. Found that the password jumper cable was missing. I used the one from the 1st dead box, but then after a boot... the hardware diagnostics found that the CPU fan wasn't working. Okay, so I replaced it with the fan from the 1st dead box, too. FINALLY got this box up and running over a weekend worth of backups and re-installs. Not given a refund for my trouble, nor even a gratuitous partial refund. Also, the 1st box only had 1 CD drive that was read only. The new box has 2, one is read only, one is read/write. I'm in the process of rebuilding the 1st junker that died after 10 months as I'm pretty sure this box, even after all my "interference" getting it to run, is not going to have any particularly good life span. So.... you have been warned.