I am extremely unhappy and disappointed with this company. The only thing I wanted to do is get my 81 year old mother -in-law a lap top to be able to face time with her family. I ordered this device and initially the wrong charging cord was sent out. ( The round one but the device required the flat one) . The seller sent the accurate cord, however, the laptop wouldn’t work. I was getting these codes displayed in the pictures.  So I followed the step to recover the chrome OS and it’s asking me for a usb to plug in. That was never sent to me … So that didn’t work. I decided to refund the product and found out that this company wants me to pay for the return. ( for a defected laptop) ..  This entire ordeal has been a mess. I’m not sure what’s going on with this company but as a Teacher who works with the county’s IT department.. This is definitely not acceptable!!!!!  So I’m waiting to hear back from the seller to figure out how I can get my money back from a lap top that doesn’t work and having to pay for the return.