Im a seasoned tech guy with year of experience with use and repair of computers and networking and this device is definitly decent. I ordered the "excellent" refurbished item and it arrived fully functional and ready to update(which is required to be done by the buyer due to factory reset and this being an older computer) but something about the chasis sticker threw me off. The whole top and bottom of the macbook has had a sticker applied suspected to be used to hide scratches. Also even though "excellent" was the target theres still a chip in the casing along with the obvious sticker cover up job they did.(which should be advertized atleast) just that alone leaves this feeling like a dkoldies style "refurbishment" which leads me to beliee it definitly wasnt refurbished as a true refurbishment would require opening the device and cleaning/reapplying thermal paste(at the very least). with such a thin compact form factor this is very much needed part of refurbishment for this mac. Otherwise to these defects the mac performs and all functions it originally had are operational. I would just say dont order anything besides excellent condition or you definitly will run into some of the issues you see from other reviews.