This is my third laptop from Amazon because I thought it was defective...nope, that's apparently the quality of volume now. I do zoom calls daily and the volume sounds like it is at 65% at its very loudest. My old Asus was awesome, perfect! But used it in grad school and it was time to get a new one. I tried to buy the closest I could, but I am all sp disappointed. I have to have headphones now to listen to any video, music, do a zoom call, etc.