I bought this Chromebook for my fiance for Christmas and didn't open it before wrapping it.  When she opened it, I noticed that the stickers that tell the video and processor type were half peeled off. The back of the case has cuts into the plastic like by a utility knife or something like that near where the serial number should be on the larger sticker, which is rubbed off so the number can't be read. I would hate to know what it's been through before being sold to me.  That said, she didn't notice any of that, she was just thrilled to get it and when she turned it on everything seemed to work perfectly. It's very slow but I knew I wasn't buying a powerhouse for under $100 so I expected it to be laggy. Today is the second say she's had it and she still loves it so I feel that it was a good deal. Everything seems to work correctly, although it says dual webcam and I'm not sure what that means, as there is only one that I can find. All in all I would buy it again if I needed another one. Just be aware that it may not look new when you get it.