It arrived on time in a secure package. Also appreciated the fact that i had to pick it up at nearest post office as i was concerned of having it dropped at my door..The laptop was like brand new without any signs of damages..loaded up fine with existing windows 10 pro pre installed. I then upgraded with Windows 11 pro as directed..i did noticed however of the large size on disc of windows 11..(approx 64 gb) so in retrospect..would have picked the unit with 256gb of memory first..Battery is not as efficient as claimed..am lucky if i can get 4hrs out of it....but its fast to recharge...overall, i bought this bcoz of the small size of this unit which makes it ideal to travel..