I bought this laptop as a well needed upgrade. Everything about it seems like it would be. It worked well for a little while, but shortly after the excitement of opening it and enjoying the display, I found trouble. Anything I downloaded ran into roadblocks. Either immediately or over time. I tried many different fixes and nothing worked until I finally contacted Acer support itself. That proved ultimately unhelpful, but they said that they'd send me a new version of windows 10 to boot from to see if that would fix the issue. After about a month waiting, and dealing with the problems the computer had, I got the usb and followed the instructions. Now the computer is in worse shape than ever, being stuck in boot-up screen recovery with an error that has no information online on how to remedy. Meanwhile, the Acer website won't let me log in to continue the rapport so instead I have to start from scratch with them and who knows how long that will take.SO not a good experience at all.my 5 year old Lenovo remains my go to system.