Less than a month after I bought it, it stopped working. It was working well in the first couple of weeks, but then, out of nowhere, it stopped. I couldn't even turn it on. Requested to return it and the seller accepted it. Up to that point, everything okay. Then, after paying $18 for a box to ship it back to the seller, they email me saying that I didn't log out from my apple ID as I was supposed to before returning (how was I supposed to log out if the laptop wouldn't even turn on??!) Then, they offered two options: either they would send it back to me so I could log out myself (but they said that I would have to pay for shipping), or I could PROVIDE THEM WITH MY APPLE ID LOGIN INFORMATION!! What?? How unprofessional. To make matters worse, their phone line doesn't work, chat doesn't work either, and they take forever to respond to my emails. Bottom line: regretted completely! Wasted time buying a defective product, paid $18 for shipping already (and they tried to make me spend even more money on shipping). UPDATE: coincidently, one hour after I had posted this, they issued my refund. So it went up from 1 star to 2.