I have purchased computers refurbished by this company before I have been well pleased.  This one came broken (one other had, too, but was replaced quickly).  However, this unit also came with no documentation and no Windows license sticker.  In the past, there had always been paperwork explaining how to activate Windows and get the unit up and running.  If there had been contact information with the unit, I may have tried to start it up to see if it was working. There was nothing in the box but the unit, a keyboard/mouse package and a USB device, which I assume was for wireless.  The unit was in a bubble wrap envelope; however, it was too small for the box (accommodating the length of the keyboard) and was not blocked inside which allowed it to slide back and forth within the outer box after being jostled in shipment.  The company gave me no choice but a refund, no replacement.  It was intended as a gift to a local charity.  Have to go another route :-(