The product is great, but I didn't know how else to warn people not to add the Asurion insurance. When my husband called their tech Support they got onto his computer and then said they needed another company to join, claiming his password was compromised, they uninstalled the virus protection, said it will cost $600 to "protect" him, etc. etc. I informed Amazon, but they still offer these scam artists' "services". And, by the way, don't get fooled by the tens of thousands bogus reviews they have. read their reviews on Yelp, sitejabber, etc. NOBODY gets that many terrific reviews as they supposedly have on the sites they managed to bamboozle - there's a clue right there.