This review is a revision, after two months of ownership. I was so excited about this computer, and my excitement was bolstered by rave reviews extolling the machine and the class-A customer support others reportedly received. The crashes began slowly, then the frequency and severity increased. I attempted to work with customer service by email (try it with a crashing computer) and received some rather techy instructions about deleting and reinstalling graphics card drivers. With non-nerd trepidation, I managed to do what they asked. The problem worsened. I repeated the process to no avail. Next, via email, I had to update BIOS. If you are comfortable mucking about in those arcane big blue windows, great. Intimidates the dickens out of me. After much prayer and bated breath I stumbled upon the area I needed and managed to do the update they asked me to do (each time assuring me this will make things better). Worse. Very VERY much worse. Now they want to install a different graphics card ... but how? Me? Am I to do that? Essentially, what I have now is a very costly lump of inert metal on my desk and i am left with an old, tiny Chromebook to try and get by. I'm asking for a return, but honestly don't know how to do it, especially as a shut-in who cannot drive. The company will NOT take or return calls. And how can I delete my personal info from the hard drive if the computer just boots and reboots and crashes and reboots incessantly. Even when the opening page does manage to load for a few seconds, clicking on ANYTHING recrashes the computer and the terrible and frustrating cycle starts up again. I'm hoping Amazon can help, but honestly, this is the most expensive and most useless computer I ever owned. Never again. THEY BROKE MY HEART. Buyers Be Ware.