The laptop came on time, and packaged beautifully. Unfortunately, a card was loosened during shipping and wouldn't turn on properly. I called for help and Mehmet walked me patiently through trying to fix it from home, but the card would not stay in place. He immediately sent me a new one and I shipped the broken one back, and in two days I had the working laptop I ordered. They kept in contact through the whole experience from beginning to end to make sure that I received and was happy with my order. Awesome job Olive Computers!