I ordered 2 of these PC bundles, about 2 weeks apart. The first computer was for my brother, the second for my husband. Based on reviews I read here, I found that Sunset Micro had the best seller reviews among the vendors selling in my price range. Both computers came very well packaged, and they were clean. There are a few cosmetic blemishes, but nothing that's overly noticeable. We already had mice from previous computers, so I can't speak to the mouse in this bundle. The keyboard that came with my husband's computer was brand new in the box, and it works well.The DVD-RW drive in my brother's computer wasn't reading discs, so I contacted Sunset Micro's customer support. They gave me their phone number to call, and I passed the information to my brother who made the call himself. He said the lady he spoke to was very nice, and she said that they'd send out a replacement drive right away. The replacement drive arrived today (one week from the date of the call to support). My brother swapped the non-working drive with the replacement, and he said it works fine.You won't be able to play the newer graphics-heavy games without a separate graphics card, but for older PC games (my husband plays City of Heroes in 32-bit mode), I think it's just fine. For everyday computing and internet usage, this computer is great.Overall, I feel I got a great deal for my money. These computers *are* refurbished/renewed, so don't expect perfection. Definitely research the vendors selling this bundle and check out their ratings. It's worth spending a few dollars more for excellent customer service.