This laptop, initially, was great. Fast, backlit keyboard, lots of storage. I added lots of family pictures, Then small things started to happen. Unprovoked shutdowns. Much more. As the 4th week started it started acting up more. As I was deciding to return the computer I shut it down and the next morning I tried to boot up the but it wouldn't come on, I tried everything. F1, all googled advice but nothing. So I had to return it, losing the pictures I had downloaded to it. Any apps,. personal accounts, not good. (yes, I had my pictures  backed up) Amazon gives a no questions asked policy so the return was easy but real bad for those of us that need a computer daily. I understood that it was refurbished but I expected it to work