About two months after purchasing, the battery periodically stopped taking a charge. I sent the laptop in to the warranty provider, who determined that it could not be fixed and sent a replacement. The replacement was in worse shape than the original, with some keys sticking.When I asked for a solution, the only option was to keep exchanging laptops . Meanwhile, I was without a laptop and spending hours doing backups. My request for a peripheral keyboard or partial refund was denied, and I was put through the Amazon appeal process.My appeal was denied on the grounds that I was not eligible for a refund -- even though I had never requested one!Products like these are too expensive to risk getting ones that don't work. I recommend staying away from the Renewed program.