I got the computer and I started to make an account, but then I had to stop downloading account information halfway because a storm came through and shut off my Wi-Fi, etc. I could not open it up because I never saved a pin number or password, etc. I thought I would have to return it but because of great product support/technical information withMr. Ken save me the hassle of returning the laptop! He walked me through my dilemma, patiently and competently!