Like many others here, have always built my own PCs but given graphics cards are impossible to find and I needed an upgrade, decided to take a chance on a pre-built.  And as most have also said, this is a really nice PC - nice to look at, no bloatware, quiet, and super fast both for any games I play and for video editing.That being said, mine was DOA out of the box - nasty green squiggly lines all over the screen that I eventually diagnosed down to a bad graphics card.  Put in a ticket.  Waited 2 days.  Pinged again  - "hey, pc is dead, hello??".  Eventually got a response.  I got to spend $40 of my own money to ship back the faulty card they sent me and then wait 3-5 business days for them to ship it back.  The tech I worked with was great, but their RMA process and speed was crappy.  Eventually got a new card and all is peachy now.Other issues?  Biggest one is there is no documentation *anywhere* that I can find that says what is in the PC.  Which motherboard model so I can update drivers?  No idea.  The case fans have nice RGB but I've never actually seen them turn on - assume that's because they are controlled by the MB and it hasn't got hot enough to need them?  I hope so...Added 8 GB of memory and a 1TB hard drive which was easy as the PC came with all the brackets and cables which is nice.Long review short, if you get a PC that works first try, its great.  If you don't, they do seem to stand behind fixing it, but it will cost you $$ and take time.