I've confidentially and successfully purchased refurbished products but sometimes they still have an issue.  A MacBook I purchased didn't have volume and I needed it for online classes/lectures.I THOUGHT good customer service might have been to provide a return shipping label as it was unusable/defective.  Not the case with this company.  Any return is on you- even if they couldn't fulfill their obligation.  Amazon came through with a gift car but it wasn't enough....and quite frankly, not their problem so I thank them for stepping up for their seller.