My new laptop arrived very well packaged.  Like new.  This is the third renewed Dell Pro laptop I Have bought from Amazon.I buy the business  laptop  because I am an elderly person and the  keys on these are much more visible than a regular Dell laptop.This came in perfect condition and like I mentioned before the packaging by this company is impressive.I am enjoying my laptop and it appears like new.  Don't hesitate.  The price is unbeatable.