I have to say that support is good, the answered and helped me in the way they say that could be able to do it.Sadly, they do not cover international return, and It'd cost me almost half the price to ship it back to return, so I had to stand with the model I received.The computer arrives with a cover sticker up and downside, not ugly, but I'd prefer without it, and I fear to remove because it could hide scratches or something.The battery lifetime is weak, It won't last more thank 2 hours.The screen resolution, keyboard, touch bar, camera, and performance is works excellent, I can run docker containers, connect to server, do my work and everything works.This is my first MacBook and by the price paid, it wasn't bad deal.