The laptop was sent out to me within two days of ordering it. It came neatly packaged in all original HP packaging. What really annoyed me is that they advertised that a 1-year free personal subscription to Office 365 is included and when I set-up the product I noticed that it is not pre-loaded. I contacted the seller and they let me know I had to register the product with the manufacturer, and they would send me an activation code. I registered my product and had a two-hour remote-controlled service on my PC with and HP representative; he then let me know that the subscription is not included in the normal sale of the product. Long story short, I do not have access to Office 365, false advertising and very frustrating. Two hours wasted on trying to get something that wasn't included in the first place. Very upset with this.