First the battery wouldn't hold any charge. They were quick to send me a replacement. Unfortunately I soon found that though the replacement holds a charge it quickly drains in an hour or so. Then I had problems with the trackpad. I was able to update the driver which seemed to help, but it still doesn't seem to respond to multi touch very well. I eventually gave up and decided to deal with the annoyance. Then I started experiencing issues with the wifi. It only happens when I connect to my phone's hotspot so I thought the issue was with my phone. But as it turns out this is the only device that I experience the issue with. I was so frustrated that I shelved the laptop and only used it when absolutely necessary. As of lately I find myself needing to use this laptop too frequently to ignore the issue. So I first decided to try to update the firmware for the wifi adapter. Intel doesn't support this device's hardware.TL;DR this device is wrought with issues that will cost you many hours of troubleshooting and waiting on support. Do not waste your money.