It came early, clean, and as described, the software was another matter... After a lot of time spent trying to figure out why I couldn't launch chrome and finally figuring out that the software was corrupted and incomplete I finally gave up and reinstalled windows myself.... That fixed the problem and once that was done (after approximately 4 hours of work) the computer turned out to be solid! I mean you can't really complain when you get quality hardware for under $300 and like I said once the software issue was resolved it's a great computer for the $ (btw I didn't even try customer support, I figured I'd be better off doing it myself but if you don't feel like you can do it then DEFINITELY contact customer support)