This laptop looked good for a refurb, a little dent near where a cable plugs in but otherwise very clean. Arrived quickly, and had a good layer of bubble wrap on it. Sadly I have to return it as the mouse does not respond properly, it lags so much and then suddenly works ok, then not. I have not installed anything on the laptop yet so it is not a program I put on it. When I went to return it I didn't have the option to exchange it, so I'm returning it. Hopefully the process goes well. I'll update if needed.