When I ordered my laptop, I admit, I was a little skeptical at first because it's refurbished. Now, I am so happy that I decided to order it. When it arrived, I opened the box & it was exactly like the picture.. I turned it on & was just like a new laptop.. I love it, one of the best investments I ever made. If I ever need another laptop, I won't hesitate the next time on ordering a refurbished one.. I would recommend to everyone..