We purchased this laptop as a refurb and it worked wonderfully, until it crashed after only 6 months. We were outside the return window at that point but I reached out to the seller anyway to see if we could arrange some sort of trade in on another. They responded quickly to let me know that they had no more of our exact model in at the time but that they would issue us a full refund. I understand things malfunction and I appreciate that the seller stood behind their product.