First, I'd like to say the original one had an issue. Not a big issue but since it was a BIOS error and I'd previously lost a laptop to a catastrophic BIOS failure I didn't want to risk it. The company was extremely friendly and helpful. They offered a replacement, which I accepted, and received it within a day or 2 of the other one being put in the mail. I am exceptionally pleased with them and my replacement. I would definitely buy from them again!