I ordered this iMac on Amazon to replace the iMac my parents were using. Their iMac's backlight went on it and since it was a 2012, wasn't going to be worth fixing. My Dad ended up passing away unexpectedly a few days before the computer issue, so the replacement would be used mostly by my Mom for email, occasional FaceTime and by my wife and me when we visited. So we didn't need anything too fancy for her. I thought a refurbished model might be a good way to go. I ordered the computer on a Monday. Expected delivery was to be the following Monday or Tuesday, but ended up receiving it already on Thursday. iMac was in good condition and booted up within 10-12 seconds. Had no issues with upgrading the software to the lates Mac OS, and then migrating all the files/folders etc... from the old iMac via Time Machine backup I had done on an external drive. Computer seems to be very fast and responsive and so far have no issues with it. The only problem I encountered was, after getting it all set up, I realized the hard drive was only 256GB, not the 1TB that was advertised. The RAM was actually 16GB instead of the 8GB RAM that was advertised, so that was a nice and unexpected bonus. I wasn't too concerned about the lesser hard drive space, as my Mom is not going to need it, but I contacted the seller anyway to find out what happened and see if they could give me a partial refund since I didn't get the iMac that was advertised. They were quick in responding to my concern and apologized. After sending them a couple screen shots showing them the hard drive space and serial number, they looked into it and again apologized for the computer not matching the advertised specs. They offered to refund me $75, which I thought was fair and agreed to it. The keyboard was a smaller, corded mac keyboard which was just fine, and the mouse that was included was a generic cordless mouse. I kept that as a spare one, and have my Mom use the corded mouse that they were using previously. All in all, a good purchase and am happy so far with the computer I got for my Mom.