Came in with a scratch on the faceplate and a big dent in the back, bottom corner. Looks like it was dropped at one point. The hard drive makes a lot of noise and will probably fail and the tower has a slot for a second hard drive but requires a hard drive caddy for each slot, and only came with one.So it doesn't look new, the drive runs loud and will most likely fail, and I need to buy an extra caddy to add a drive - this is NOT a good purchase.UPDATE: It continues being garbage. When trying to restart windows, the OS just hangs on the "Restarting" screen and never actually reboots. I have to manually hard-boot it every time. Also the USB ports frequently stop working so when I unplug an external drive it continues showing in File Explorer and when I plug in a new drive or my iPod or any other device, it will just decide not to acknowledge that anything was plugged in.I am, so incredible unhappy with this waste of money.