Great product and wonderful customer service! We were accidentally sent the wrong product at first, but when I contacted the seller they corrected it quickly and included a case (thank you!!🙌🏼). My Nana had a PC that was only a few years old, but was literally falling apart. I have the same Mac model and decided that it would be easiest to teach her to use exactly what I have. When I struggled to get the correct software downloaded, customer service went above and beyond again, giving me specifics on how to make it happen. Since we’ve gotten it set up, it’s been great!!