This laptop looks vaguely like a VCR from the 1980's. It isn't thin or particularly compact, but it's great. I've had bad luck with the last 3 laptops I've had... the battery in one of them was trying to start a fire (the battery was not replaceable), the other two just suddenly stopped working... and they were pricey gaming laptops. I gave up on laptops for awhile.This one caught my attention in a facebook ad, if for nothing other than how unique it looked. Wasn't even aware Panasonic made laptops. Saw that it was highly rated, thought it over, decided to give it a chance.First, about the laptop itself. I haven't done any torture tests, nor do I intend to... but I would guess that this laptop does live up to its name, "Toughbook." It isn't thin or graceful or elegant, it doesn't apologize for taking up space. It's beefy. I love it. The keyboard feels great, as does the area I rest my wrists on while typing. Perhaps the one thing I love the most about it is that If you look at the underside, you'll see a number of removable panels. Unlike many modern laptops, these are made to be fixable with replaceable parts.On to the refurb job. If this looks used, it is very gentle use. It's clean, the keys don't seem worn down,  I don't see any cosmetic flaws that stand out. I'm not sure I would say it feels new... but that may be because it looks like something from the 1980's. It has the feel of an old friend. Windows 10 was already installed, and most of the steps it makes you go through when you get a new computer had already been done, which is kinda nice - that can be pretty time consuming, and it can kill your bandwidth while its downloading dozens of updates in the background.It arrived quickly, in good shape, and included an AC adapter and a rather nice carry bag for travel.