HP - very disappointed with my experience with your brand.  My daughter's chromebook quit working altogether and I followed all of your team's instructions to have it returned.  First, you wanted to charge me which I found odd.  Then, I was told that if I purchased the extended warranty I wouldn't have to pay for shipping to have the defective product fixed.  Really?  Next, I'm told that I can't get the product back until almost April, or at least that is the best case scenario.  2 of your reps told me this was the case...  I explained that if it was mine for personal use I'd probably deal with it although still be disappointed.  However, my daughter uses the chromebook for school so waiting until April really isn't an option.  It's already been almost 2 weeks since it quit.I explained to the last rep that if I couldn't have it back within 2 weeks from now I expect a replacement.  The rep of course couldn't authorize that.  Next step, getting passed off to a supervisor...  but conveniently the supervisor was not available but the rep promised that he would call.  I explained that I'm normally on calls for most of the day so a random call really isn't great because they won't leave a message or a phone number to return a call and I'll be back right where I started with their support.The rep assured me that the supervisor would call.  We locked in 10-10:30 so I cleared my calendar to make sure I didn't have any meetings during that time.  Sat patiently by my phone while the time window came and went.So what next?  I suppose I'll have to go back to your customer service team but it seems like it's probably  just wasting more of my time.  I get that things fail, I'm not even too upset about the chromebook not working.  I also understand that parts go on backorder, it happens.  What I am becoming more furious about is that HP won't get my daughter a replacement in a reasonable amount of time.If you are listening... where do we go from here?  I'm at a loss... and short of going and buying my daughter something else to use it seems like HP is not going to help me at all.  probably goes without saying but the next one I buy will not be an HP...