I want to tell thanks to customer support , I had to return the item in a week after purchasing because as I realized later I needed OS11 for my study lol, this one is 10.13I couldn’t download the new OS after clearing the disk as it was said in return label, so they helped me out and were super nice even know I was returning it for good.I liked the product, it had only one small scratch on the bottom , but the laptop was like new I hadn’t any issues using it. I actually like it.Good package, fast shipping, very good product and very nice support , thanks :)