On the phone now with Amazon tech support. The computer is not wiped and is asking me for UT Arlington email or passcode. Never had this issue with renewed computers. Also the mouse sent is a very used and dirty Leveno product. This is a Dell computer. Will further update. Hopefully don’t have to pack it back up and send back.Ok no help so far. Guess its going back. Windows still registered with the University and searching on internet its difficult to fix. I don't want to have to work on something that i just bought. Bummed.