It appears the Windows 10 operating system for the laptop I received was just factory reset and a new install was not used. Because of this, during the setup process I was prompted to enter a Mercury Insurance corporate email address. The setup would not progress without a company email.Amazon support was of no real help as they recommended I download and install a free 3rd party version of Windows 10 from "Ghost Spectre", which would require use of a 2nd computer, USB device, and time and effort to install. Most importantly, from a computer security perspective, using anything other than a legitimate clean version from Microsoft is not a wise choice. Return it is.