Always skeptical of anything that seems like it's too good to be true, but was pleasantly surprised by the fast delivery and clean quality product that even included an upgrade. Had some problems setting it up, but called the support number provided in the box and a man named Kelvin answered on the second ring!  Kelvin was extremely patient and kind, speaking to me in language that a 68 year old man with limited tech savvy.  Within 20 minutes he had me up and running and even instructed me how to do a few things that will benefit me in the future.  I was especially grateful for Kelvin's simple breakdowns of processes and troubleshooting.  It's easy to become intimidated by techies who bowl you over with assumptions that you speak the lingo.  Kelvin dispels that assumption.  He was great.  I spent a career in custimer service and it's employees like Kelvin that we always prized.