The description and the posted image on Amazon of this computer deescribes and show a SFF (Small Form Factor) Dell Optiplex 9020.  The one(s) actually shipped to us were Optiplex 9020 MiniTowers, not SFF.  For us, that was not a problem at all, though the MiniTower takes up a little more room. The unit we set up works fine; it is used for general office apps, and scanning and photo processing.  The only problem we have is that the Amazon partner, BAP Technology LLC of Conroe TX, sent TWO of the  Optiples 9020 computers to us in MN, and  when notified about this mistake, sent us a return shipping label that was incorrect.  I have not been able to contact them to send a usable return shipping label, and so still have the second  unit shipped, in the box.  It appeared to be identical to the one we have in use. Now (February 15) it is about 35 days since we recieved the two Optiplex 9020 computers. The second one came a day after the first.