After reading several reviews I was somewhat hesitant to purchase a reconditioned imac. But the price was what I could afford and I needed a newer model than the one I have now (early 2009 27 inch ) which has served me well for the last 15 years. That being said, I needed to be able to write and the 2009 is at the highest OS level (High Sierra) it can handle I needed to upgrade to a higher OS as an upgrade to writing programs and I didn't need the 27 inch screen as I am going to use it mainly as a writing instrument. So I ordered the 2017 21inch Imac. It was delivered 2 days after I ordered it. It was in a large box that was double thick cardboard and well padded. The computer was in pristine condition almost looked brand new.  I inspected it and it had no scratches, pits or any seeming little cosmetic issues. Included was a wired keyboard and mouse (not a real problem as they both work well) and like several other reviewers I got a 16gb ram instead of the 8gb listed in Amazon. I plugged in the computer, did all of the necessary steps to open it and make security arrangements then I updated the OS to Ventura 13.6.3. And added the two writing apps that I needed. The colors are great, the graphics are spot on and its a whole lot faster than my big mac. I increased the font size on screen and so far this unit is all that I had hoped for. It will serve my purpose well.