I am very pleased with this product and even more pleased with the support I received when I reported a battery problem a month after purchase.  Within a day, the shipper, with no hassles, no follow up questions or red tape, took care of my problem and I had a resolution along with a message making sure my problem was resolved - I was very impressed.  As for the product, this is a small laptop which I wish I had went with a larger one.  The size was clearly given but just noting as reference as a larger one would be easier to work on given how I'm using it. However, that has nothing to do with the quality of the product.  The laptop looks brand new and works perfectly.  I'm very pleased overall.  I definitely recommend TecRefurs and they will be my first stop when shopping refurbed electronics going forward.