So far, after I have been configuring this mini PC to do the job in a small office, I am very satisfied. It comes with pre-configured and licensed Windows 10 Pro, so, you can't beat the price. I had no problems working with it. It handles well video, sound, networking. I have stumbled on drive encryption as it is not pre-configured for encrypting. After intensive search on the Internet, I was able to find the solution, and my C: drive is encrypted now.Overall, I am very satisfied and have recently ordered 12 PCs more. I wish the price I paid included 8 GB of RAM, not 4, but if you are not going running intensive applications (like Adobe Photoshop, AutoCAD, etc.), it handles the tasks well.Their customer service was just outstanding. Tell me when can you get the reply within 1 hr on Sunday? Sounds unbelievable with today's degraded customer support almost at every company. I was impressed. Recommended.