I truly believe this is not a new laptop. It over heats, I have issues starting it, it lacks and drags for everything. The screen display and color are truly poor. I would NOT recommend for anyone to purchase this product. I feel completely scammed. The seller kept sending me emails asking if this worked everyday. Now I completely understand why. The seller is fully aware this product is not new, it is a fully misrepresented. DO NOT BUY.