Unlike the previous reviewer, our experience was uneventful. In fact, I'm here because I came back to order another and saw the bad review - figured I should at least put in my $.02. I would believe that the other purchaser got a bad or incorrect power supply tho - sometimes things go awry.As for our experience, the tiny PC looked new - no blemishes. Fired up Win10 without issue. Nice and fast. It's only been in service for about 2 weeks but so far so good.