I used this model at work a few years ago.  The one I got out of the box looked brand new.  Very clean, no signs of wear whatsoever.  It came preloaded with Windows 10, ready to configure.Everything worked: screen, keyboard, touchpad, all the ports.The only complain I can come up with - and it's minor - is that the touchpad is showing its technological age.  Its sensitivity lacks in feel compared to newer touchpad.  Also, the drivers kept crashing, but fixed that problem by reverting to native Windows drivers.  It works good enough even without an external mouse, but that's always an option too.The laptop is my 8-year-old's primary school computer.  She uses Google Meet a lot, and this is miles better than the school-provided Chromebook she had (which got overwhelmed easily, especially when using Meet).  She loves this Latidude E7470.I also ran a few tests when I first received it and the performance was impeccable.  I can even attach 2 external monitors to it, in addition to the built-in screen.I'm very happy with this purchase.