I ordered 2 computers. They came within the timeframe initially given (about a week). Both came with a keyboard, mouse, wifi usb, and windows 10 product key was on the unit itself. Neither came with power cords, which personally I would have expected to have power cords over a keyboard and mouse.  I used a power cord I already had to test the computers out. The first computer's light came on then the fan kicked on and sounded extremely loud, I waited more than the recommended 20 minutes for it to boot up, it never did. I waited for probably about an hour before unplugging it and calling it a lost cause. The second computer's light came on and then it immediately showed the Dell logo on the monitor. The fan was quiet. Started right up, no problems. I started the return process for the first computer and had no issues with them accepting it. I immediately placed an order for another computer through this company and it came in even less time (3 days). This package came from a different location (per the tracking) and packaging looked a little differently. It came with a power cord, a keyboard, a mouse, but no wifi usb. Windows 10 was already loaded on it so I didn't need a product key. It was the same exact computer as the first order. Plugged it in, immediately started up with no issues. Overall, I am very satisfied. It wasn't perfect but for the price and need, I am satisfied.