The computer I received was banged up very badly.  I can't imagine Dell or Amazon would approve this to be certified refurbished.  One of the RAM slots has a broken clip, the front face has a thick crack in the top corner and there was another broken piece of plastic behind the face I had to remove.  The metal in the back of the case is bowed outward as if it maybe had fallen.  Lastly, it shipped with a dead CMOS battery.  The average consumer would not know how to fix that right out of the box.  The computer booted up and runs, but overall I am not happy with the poor condition of the computer I got.