I love the product and it's perfect for what I need. It simply isn't functional without a working battery. Should have never been sent to me in this condition. I do want to keep it and hope the seller will compensate me for, in my opinion, such an easily avoidable mistake. As a business owner I would be extremely embarrassed. .......new extended review. I got a replacement from Amazon. Initially terrible but I'll give it a try and time. Given that my main concern was battery life not lasting on the 1st one, I received the next one with no power to even turn it on. Also the exact same people were inspecting both. Joel and Michelle. Of course the second one I got today didn't include a charger like it was supposed to just in case that is the issue.