When we decided on buying this computer, it being a Dell was a prime consideration as reviews for its products are generally quite good.  As expected, the computer arrived on time, when it was promised and it was well boxed and protected.  Everything that was promised to be included was included.  Setup was not a problem as I have many years of experience of working with computers, including setting them up.  The only thing that kept me from giving this a 5-star rating was the fact that had I not such an extensive background of working with computers, the setup would not have been as easy.  I could well imagine some purchasers being on the phone with others, perhaps Dell themselves, as no setup instructions were included in the delivered package.  In the past, as has been the case with other computers I have bought in the past, including Dell, such instructions were included.