Bought this Acer in December. The dvd player sticks, doesn't come all the way out without a manual assist. . It also ate one of my dvds. Called tech support. they indicated it might be user error.  Gave my the address of their repair center and said it might not be covered.  went on YouTube and found a one minute video that told me to shake the box to retrieve the dvd. That worked. no cost. Why didn't Tech support know this? Thank toy YouTube.If you like playing cds and dvds, i'd recommend another machine.Outside of this issue, the computer is ok.