Hello the sceeen is stained with something although the screen is visible just fine. The keyboard keys are very stiff. The space bar came off the moment I opened it. I tried making s claim with asurion online but when you go to wnter product description there is no further button to click/enter to. I am going to try to call them to make the claim. I am not sure why those prints on the screen but they don’t wipe off.