I opened the box took the computer out to set it up, plugged it in and turned it on which was fast and easy in about a minute or two. I proceeded to turn it on and let it boot up and fron there after several long attempts (as you can see by the pictures) a whole lot when wrong especially the attention in PICTURE 7. Well you can't register a product without the Product information!! I first contacted 3rd party tech support there's NO answer and was told to call back between 8am-8pm CST. I further contacted Amazon customer service and they ALSO was unable to transfer my call through to their tech support after waiting 5-10 min no one bothered to pickup and again no answer!! However, they did mentioned to return it for a refund and purchase another one and even apologized for the inconvenience of trying to get my computer up and running. I actually bought this one so I can do my resume on my days off this week. I already have 2 just like this (different Vendor) and they both work/functtion very well. Highly disappointed and frustrated. Purchased September 26 it was delivered September 27. Sad situation.