I bought this computer for my grandson for Christmas. When he set it up there was a problem with the display and all these little lines on the monitor. We troubleshoot it by trying different monitors and different adapters and this did not correct the problem. I called HP for support and when they looked up the serial number that was on the bottom of the brand new computer that I bought, the computer was registered on November 14, 2020. So the computer I received was a used registered computer that was broken and could not be registered and was out of warranty. I have been trying for days through Amazon to get the seller to correct this issue and expedite a replacement. I will update after I get a response from the seller. I requested a replacement with expedited shipping because my poor grandson has been waiting do use his brand new Christmas present since January 4 when it arrived. This item was Amazon‘s choice item which made me feel confident buying it. Nvidia says it is A hardware issue. HB feels it could potentially be a software issue. Either way I do not expect to buy a brand new computer that is out of warranty and broken.