I bought this Laptop in March in preparation for retiring in May.  I use it mainly for personal use, but a little bit for a side business that I own.  After using it for 2 weeks in May, it began freezing every time I moved it. I contacted Lenova support and they instructed me to send the machine back to them for testing.  I use this machine every day and don't have a backup.  I stated that I would prefer a new machine, but that was not granted.  They then kept the machine for 3 weeks and would not offer me a loaner.  I got the machine back and they stated that they replaced the keyboard.  I noticed that it still froze up every 5-6 days when I moved it.  I reopened the ticket, and they want me to send it back to them for more testing.  I asked why this testing wasn't done before the machine was shipped back to me, but the rep could not answer that;  the phone reps know almost nothing and cannot respond with any information other than the canned answers they are given.  So this machine is going back to the shop to be repaired by the same people who had it for 3 weeks in May-June.  Since my retirement in May, they have had it as much time as I have had it.  My wife bought an Acer a year ago.  If I had to do it over again, I would definitely do the same.