Product was delivered with dust and grime still on and inside the unit. Memory cooling fans had become unfastened and we're flopping around inside the case. Cleared debris from the unit, reseated the memory cards and reattached the cooling fans. Unit powered up and worked properly. The unit, while refurbished, was promised to be like new with little to no cosmetic issues. I have purchased refurbished units in the past that were hard to tell that they had been in service. While this unit meets the requirements, I am disappointed in the condition and appearance. I probably won't get another unit from this Amazon agent.