Ordered this 27" iMac in "acceptable" condirom and received not only the iMac, which was ready to go out of the box with the latest Mac OS, but it doesn't even look like it was ever breathed on let alone touched. I expected to receive something with scratches on the screen and case, but the iMac arrived in pristine condition, and with a keyboard and mouse. Totally unexpected.And the packing.....It was packed in an oversized box with 8" of foam padding around it, wrapped in cellphone and large bubble bubble wrap. This company REALLY knows how to pack!I am still stunned by how great this experience was.SIMPLY AMAZING