Pamela ordered this product for me.(Mike M). I have an Amazon account. She knew I needed a new laptop as windows 7 support will end soon.I have previously(in 2014) ordered a refurbished laptop from Amazon. A dell. I have never had a problem with it. I spoke to her about this one especially that it has a solid state hard drive. The computer arrived in a few days(ahead of schedule). The laptop looks brand new. No scratches or dents.I transferred my old files to this laptop. I only had a problem with my scanner from windows 7. I went on Canon website and downloaded drivers for windows 10. Now scanner works perfectly. This computer is very fast. The quality of this laptop along with the price makes this an outstanding buy.