The computer looks like it's brand new. They did a good job of refurbishing it. However, I can't use it because the company never bothered to wipe the hard drive completely, and the security from the previous company that owned it is requiring me to use a corporate domain login to start the computer.I contacted the support number that was in the box, but it went directly to voice-mail and I have not been called back, yet (it's only been about 15 minutes).If I get a call back, I will update this review.EDIT: I did receive a call back from the customer support person, and he said the only option would be to return the computer for a refund. It seems like if they had even attempted to power on and test these computers after they wiped them, they would have known that they were unusable. I'm not the only reviewer who had this exact same problem.