The product actually is pretty solid. From a technical perspective, the main, and mostly, only flaw is the fact that the USB-C port is not really a USB-C port and just a normal charging port that has a USB interface. So you need to choose a replacement adapter wisely.However, one of our units had a display failure, Chuwi support was slow - took 72 hours to get everything set up from their site to send the unit in. And then, I got the email (quoted below):"We are sorry that we have no channel to help you repair the machines in USA,We will inform you by email when the Hong Kong side is unsealed"And that's why I do not recommend this product. If you have any issues, you do not a service location in the country. Their "closest" repair center" is closed and the courier fees are going to be expensive.Fortunately, Amazon came through and allow me to return the unit, and I guess will simply return it to Chuwi, and I can simply order another laptop.I understand that things go wrong. And for me, that's how you separate the great companies from the so-so ones. It is how they handle a situation that the customer had a problem.Bottom line, the HW is not bad. Linux works great on the box, but be ready to have no support in case of a problem.