Amazon renewed. They claim it will look almost new with little to no signs of wear. The first one they sent me did indeed look almost new. Too bad it didn't work. The screen was black and would not turn on. I sent it back for replacement. I can't complain about the performance of the replacement. It works great. But it is pretty beat up. There are some pretty serious scuffs on the case as well as a couple of scratches on the screen. One of the keys has been replaced with a completely different looking one and another key is so worn out you can't read it. Luckily I know what's supposed to be there. Someone had written "Attitude" above the screen that you can see when the light hits it right. There are signs of repair to some of the covers on the sides. But, like I said, it works great and it came with everything they said it would. So, if you are OK with spending this kind of money for a used laptop that works good, go for it. I'm keeping it.