I received this device in a timely manner, but was unfortunately unable to access it as it was still being remotely managed by a school district. After hours of reading, I realized there was no DIY fix for this in order to protect the original owner of the device. I contacted the school district (info was provided on the device) as well as the seller. Turns out, the school district had a few devices not get completely cleared before reselling. The problem was resolved via the school district and completing a reinstall of Mac OS. Since then, I have been pleasantly surprised by the speed and battery life of the device. I use it for minimal Google App work and web browsing. Also, one must look very closely to see the minor scuffs on the device…you can hardly tell it is renewed versus brand new! The seller was quick to respond when I was unable to access the device, as well. I would definitely recommend this MacBook Air to anyone looking for a reliable device to complete basic tasks on.