I bought my laptop less than a year ago. In December, I had to send it in for service as the screen kept going black and was unresponsive. In January, I began having the same problems and needed to send it in again. This is a huge inconvenience for someone who uses their laptop all day for work. Their customer service is absolutely horrible. The representatives are unfriendly and unwilling to bend even a little when it comes to actually providing service. I escalated the call and still nothing. They wouldn't even consider extending my warranty which will run out in 2 months even though I have now had issues with it twice. It's worth paying more for a better product and better customer service.