Just because something is refurbished doesn’t mean it can’t be a good value if offered by a reputable company. I have purchased several Dell refurbished systems before from other sellers. This Mini Tower had great specs. However, it was a complete failure from its packaging, its OS installation, and the glaring physical damage to the rear of its case. It was unable to complete setup after the initial boot and halfway through it began a looping failure of reboots. The box packaging was atrocious. Given those issues, I was not interested in having any so-called tech support talk me through reinstalling the OS given what should have been a easy setup. I returned it. Very DISAPPOINTED.