I ordered this renewed. Looks brand new. I've worked in IT for 25 years and this is what I use at work. Easy set up. Product key got scratched off bottom. Amazon support hooked me up with Vertec and they had a product key for me in less than 24 hours. Top notch service. This isn't a gaming machine, but a fantastic business machine. The SSD makes boots super-fast. Back lit keyboard. Light. Good screen. Probably saved at least $300-500 buying refurbed.Built in speakers are pretty good. Very pleased so far. I'm going to put it through its paces but so far everything has been perfect. Can't even tell it is refurb.