When I received the laptop the first thing that I noticed was the the screen hinges were very loose.  What really made me mad was that the BIOS was locked.  I discovered this as I was about to flash the BIOS with the latest from Dell.  I called and Kumar was very helpful.  If it wasn't for Kumar's excellent service I would have rated this transaction a one star.  One would think that they would check these things before they were sold.