I own small IT company which has been in business for over 20years. I have bought Lenovo products for many years. I have never had to use the Lenovo support for any problem till now.I bought this laptop for a customer with simple needs - Email, Text processing, Internet. Customer wanted to use some apps not supported when PC in "S Mode" - e.g.  Firefox.This was my first PC which on I wanted to get out of S Mode in Windows 11.I have removed S Mode from Windows 10 a number of times without any problems. On this PC the process would start and say "working on it" but it would never complete. Talked to Lenovo support - not their problem - told to call Microsoft. Called Microsoft - not their problem - told to call Lenovo. After 3 Hours of calls - mostly waiting, I Googled the issue and tried all the solutions including re-installing Windows. Same result. Called Lenovo again. This time, if I pay $129 they could help me. PC brand new, still under warranty but software not covered. Decided to return and buy another brand. First instance of using Lenovo support - not impressed.Please note that the Amazon Description is not accurate. S Mode not mentioned in the description or in detailed spec unlike other products.