DO NOT BUY!! - Lenovo Support and Premium Care Worst in IndustryLenovo Support and Premium Care Worst in Industry - DO Note Care about CustomersI bought a Lenovo Yoga C740 14" - Mica laptop on July 20, 2020 on about Sept 1st, 2020 the screen cracked and the touchscreen no longer worked. The shutter for camera cracked when we tried to close the shutter and it cracked the screen making 3 full length cracks in the screen.I called support via chat and explained the issue they said they would give me  a replacement and they would call in 2-3 days. I week later I called back, escalated the issue and they said for sure in 2 days they would call. 3 days later called back, escalated the issue a 2nd time. Again assurance someone would call.Waited more than a week and called again! this time asking for a full refund. They said they understood and someone would call me.Waited another week, more than 1 month as passed now with cracked screen. I called support on the phone spent 45 mins on the line being transfered and put on hold to finally get hung up on.I called premium support and again they said they will escalate and someone will call. I asked for supervisor or manager. Waited 10 mins only to tell me they are busy! They would call me. I asked for an exact time and they did not want to give it. Finally had no choice but to wait again.Laptop was bought for my son to do his school work now with a cracked screen which can cut him. I cannot get a refund, replacement or anything. Cannot buy a new one until I get a refund as I cannot afford to buy 2 laptops!!!We are screwed and no one at lenovo wants to help, cares to help or i suspect is even able to help. This is by far the worse support and premium care I have ever experience in my lifetime. They build bad laptops then make it impossible to get it fixed, replaced or get a refund!!!!!!!!!!!!!!!!!!!