Machine gets 5 stars.  Seller gets 1 star.  That averages out to 3 stars.GREAT machine.  Excellent price.  New condition.  Flawless performance.  Exactly what i expect out of a Dell refurb.I tried to talk with tech support twice.  No one bothered to call me back.Since i am retired IT, i myself replaced the screen my climbing Dachshund broke.  I also reloaded it to Windows 7 / Linux Mint.NOW i am very happy.Does anyone need a lovable longhair Dachshund that thinks she is a dang cat?  (Not really.  She's not going anywhere.)