The CPU arrived in a plain box, sandwiched between extruded Styrofoam, and was seemingly undamaged. However, it looked used, and turned out to have some issues: The DVD can only be described as wobbly. At first it wouldn't even work, but with some jiggling it finally did. Secondly, the speaker jack in the rear of the unit doesn't function, so I've had to plug the speakers into the headphone jack in the front of the unit, which is an inconvenience. The supposed Wi-Fi dongle doesn't work at all. It couldn't even find my printer, which is literally right above the CPU. The company offered a replacement, but when that arrived the new vinyl used to cover the unit was bubbled and peeling off in places. It was a build that had actually been withdrawn, so I didn't even bother to see if it worked, and sent it back. The original one is going back too, as soon as I can replace it...with a Dell from another company. I had offered to settle for 50% off the price, but they would only go for 30%. Shame, because the computer itself works pretty well, it just has too many issues. It's a 2012 rebuild, so basically really old, with some decent upgrades.