No video output for me to even set up the computer, I discover they want you to contact them for a return number and not abide by the normal amazon return process.  "Ustrg cannot accept any product return without first obtaining a Return Merchandise Authorization (RMA) number. Please contact us using the Amazon Message Form or by phone at 614-850-0202 to receive your RMA....All returns must be labeled with the RMA number in order to insure proper credit. Do not write directly on the product, it must be in resalable condition or Ustrg will not accept it. The customer is responsible for shipping charges from the customer to Ustrg. All RMA numbers are valid for 10 days from the date of issuance.  All non DOA returned merchandise is subject to a 20% restocking fee depending on the issues at hand which will be determined by Ustrg. "