I know it’s been a year since I spent 250 dollars on this defected product. I never reached out to my daughter in law about returning it because I was so fed up I bought another. She came by and saw it sitting by my desk and asked me why it was there. She proceeded to tell me that I could return it. She told menAmazon is amazing and understands these things sometime happen. She uses Amazon frequently.  I paid a lot of money for this item and now with the hardships of every day life, it would be amazing to get my money back since it never worked out.