I have installed computers for 20 years.  So I'm no novice. This one booted up just fine.  When it came to the language selection it would not accept English.  Never had that happen before.  The only thing I can imagine is it was set up that way when refurbished.  A call to the help line got me some one out of the country.  At least after a period of waiting, we settled on a return and exchange.  So we'll see how that goes.  This is a pretty decent computer for simple home use and I have hope that the replacement will work as advertised.