I bought this item in August of 2020, by April 2021 the battery had died.  I called the company and was told the item was still under warranty.  I told them my battery was dead and they told me the first step was to send out a new power cord.  I told them that was not the problem but waited for the new power cord.  Of course, that didn't work.  The next step was to send my computer to a location in Texas.  The work would take 5-10 days.  I told Acer, I could not go 5-10 days without my computer and was not going to send my computer containing all my personal and financial data to someplace in Texas.I offered to buy a new battery from them and asked them if they would reimburse me for the cost of the new battery if it worked on my computer.  They refused.  They told me where I could buy the new battery, so I did.  The cost was $99 plus shipping.  I was told to have a technician install the battery but I did it myself as it was very easy. (YouTube is marvelous).  The new battery in my computer is fully charged and my problem has been resolved.  Because this was a third-party sale Amazon offered me a $5 credit.  Wow!This is the second Acer laptop I have owned.  I have been happy with the product both times.  In my opinion, their product is a good value purchase.  However, do not expect any warranty with your product unless you are will to ship it out to a third source for repair.  I will definitely look at the warranty on my next laptop purchase.  Steve