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    I’m extremely upset when I received this device I was so happy I opened it was in sturdy bubble wrap but the charger was outside of the bubble wrap I don’t know why it was not protected. But I wasn’t too upset about that when I was on the phone with customer service they assured me the seller would send me a new charger during business hours they would be contacted because they were closed. I asked what year was the laptop again just to make sure the Amazon advisor said 2020. I thought to myself I remember having a different laptop in my cart but when I went to similar items I seen this one listed as 2020. So I changed it. Now that I’ve attempted to update the software(which is the only reason I payed this much for the computer was the year need software to be updated) and computer to last a few years so I jumped on this one. This thing is making all kinds of noises, overheating, charged broken. Yes it looks beautiful not a scratch. But this thing is defective. Also I would never pay this much for a laptop of 2017. When their are so many in the 200s on here. Clearly this thing is defective and I hope the seller will make this right. Im so upset. Again I will update my review if seller makes this right because this thing is sounding and feeling extremely hot. The sad part is I really needed it at the moment and I really thought it was a beautiful computer until I opened it up and when in it to update. I never have issues with products. If the problem isn’t resolved I will need a refund. I do not like to put bad reviews towards anyone’s business. I’m sure they have great computers I believe mine is just defective and older than what I was supposed to receive. Even the charger. Wow