I bought this computer at the start of the pandemic shut down. I didn't open it up immediately. I should have and returned it immediately. It is a LEMON! The speakers do not work. Customer service has had me troubleshoot by sending me comments from user forums. None worked. I had to purchase Bluetooth headphones so I could watch and listen to anything streaming. Acer refuses to provide me with a fully operational laptop. I've spent almost $600! As a disabled senior, I don't have the resources to purchase another laptop. I will never buy any Acer product again.