I bought this for my 9 year old grand niece to use as a glorified word processor. It already has a bare bones (at least this one does) Windows 10 Professional and MS Office on it. (Do an update for Win 10.) It has a Core i3 so it is not the fastest and greatest for gaming. But for children's games it's fine, which is fine by me. It came with a wired mouse and keyboard. Plan on the first day setting it up and updating the machine. Down loading took time and was not in a hurry.Didn't need Tech Support so I don't know how it is.All in all, it is well worth the money.NOTE! It has a manila envelope OPEN IT. There is a small USB stub in the envelope that must be plugged in to make the CPU WiFi capable.