Hi. I needed to find a refurbished general use computer for a friend of mine who had a budget limit that made me wonder if I could succeed, I wanted him to have something that would stand up well to more intense (not gaming) use than my friend would ever put it through so it would last. I have to say I was a little nervous at first having read some poor reviews as far as shipping damage was concerned. When it arrived I noticed the box had a 2-3 inch gouge in it and the box sagged telling me that a lot of weight was put on it, I inspected it carefully and was pleasantly surprised that the shipper thought of putting the case in an excellent protective cowling that had strong "bubble-tubes"  in the cowling as well! I brought it over my friends' house and set it up.  I had a chance to use the Amazon instant call tech support when I thought it was taking too long to set-up and reboot. It actually was fine, but the phone tech support must have been a continent or two away and we couldn't keep a connection long enough for it to be useful lol. I am fairly tech-savvy and was ready for most types of issues but actually I was very pleased for the simplicity and smooth transition from setup to finish, and seeing my friends smile at how much faster it booted up and ran the programs and few games that he likes to use! I build my own systems from the motherboard up and I knew exactly what to expect performance-wise at least from a new HP Pro Desktop box with those tech specs. I was not disappointed, It was an excellent choice!