I was surprised by the condition of this unit. Without knowing, I would have thought it to be new. The screen had some finger smears but they completely came off with a screen cleaning. The case and keyboard are spotless. It's preloaded with Windows 11 and it starts loading your personal preferences and style when you first turn it on. So far, the laptop's response seems fast and the screen is very easy to see though it might be a bit on the small size for some users. The laptop comes with a power supply and fast start folder. It didn't have the original shipping container and was packed in a post-sale package with some foam - maybe not the best but functional and my unit arrived without any damage. Overall, I am happy and the price is great considering the apparent quality of the refurbished unit and the new copy of Windows 11 that comes with it.