I am a non-technical kind of person, with just enough knowledge about computers to be thoroughly dangerous.  This computer had the features I was looking for (16gb RAM, 512gb storage, Windows Pro preinstalled).  Being someone who doesn't buy computers all the time, I wanted to get some other opinions, so my IT guy at work looked at it and thought it was excellent for my home use needs.  I also ran it by a friend overseas who is very computer-savvy, and she immediately gave it the green light as well.  Plus there was a coupon for a rather large chunk of money off the purchase during Amazon Prime Day, as the icing on the cake.  I got the last one available for that price.Still, I was a bit apprehensive because I wasn't sure I could set it up myself - my recent experience with computers is limited to using my already setup and ready to go work computer.  This Beelink computer arrived two weeks ahead of the projected delivery date, so I got a chance to set it up yesterday and take it for a drive.  It was extremely easy to set up and start using (no, you don't have to install the hard disk to use it, like one reviewer seemed to think), and it runs like a dream.  It's very fast and accommodates my tiresome habit of having too many windows open at a time!  I think what continually blows me away, besides how well it runs, is how SMALL this thing is.  How did they do that?  Why is my work computer (a Dell) so much bigger and heavier - and I know it doesn't have the specs that this computer has, because my work always buys the cheapest available products from Dell.In short, I am very pleasantly surprised with all the features of this mini-computer, and I'm considering mounting it to the back of my monitor with the (very nicely) included hardware, which is a great bonus for an uncluttered desktop.  If you're hesitating because this isn't some "big name" brand, don't wait - get one of these fine machines, you'll love it!  I have not had to contact anyone for support, so I can't rate that, and I definitely don't use it for gaming, though maybe I'll try it out, now that I have this quick little machine, so I can't rate those features, but as far as value for money, far more than five stars!!!