While this refurbished computer worked for about a month, it has now become a paperweight and a total waste of my money. I should not have bought a refurbished computer, I see that now. One, after a month the keyboard wouldn't work and we could only use the touch screen. I asked for a refund and they insisted that they work through the problem rather than give me my money back. It was back and forth and they wanted me to call them, not supply me with a replacement or give me my money back without a struggle. Since my son needs the computer for his online school, I opted to keep the screen at a certain angle so that the malfunctioning keyboard would work some of the time. Then the screen turned a grayish color and all the display was distorted. I power washed (as it factory reset) the computer, but it is a hardware issue and the local computer repair shop said it was not worth it to repair. It's too late for a refund and I'm not pleased with the fact they wouldn't refund me my money when I asked. So, I went to a brick-and-mortar store and bought a new computer where I can return the product if it doesn't work properly. I'm disappointed and frustrated with the whole mess. I will never buy a refurbished computer again and won't work with this company again.