Out of the box, the laptop seems 100% clean and new, with only minor wear on some of the stickers on the bottom. No scratches whatsoever on the body, screen or power adaptor.Out of the box the laptop is fast and snappy. It came with Win 10 pro presintalled, but I upgraded it to Win 11.The screen is ok, but a little too dim for my taste. It could definitely use a few more notches up on the brightness settings. The touchscreen works ok, but it can feel a little slugish at times.It has a medium sized touchpad which works fine and the buttons are still nice and clicky.One huge CON for me is that it DOES NOT have a backlit keyboard.Audio quality is also a minor Con, since it's pretty weak (something expected at this price range however).The chiclet style keyboard feels very nice, responsive and crisp. No complaits there whatsoever.I bought this keyword mainly as a backup work device.The nature of my work has me openning 20+ Google Chrome tabs at a time. Due to this reason, I upgraded the ram to 32gb of DDR4 3200. However, the bottle neck I now have is with the (weaker than expected) Core i5-8350U processor. It will constatly jump to 100% under Chrome multitasking.However, if you need a laptop for entertainment (videos, light gaming) or work (as long as it's not Chrome extensive applications) you'll be more than happy with the amount of value you get for your buck here.