There was a time that Dell produced some fabulous laptops, unfortunately that's a by gone era. The first one I received had a crack right by the usb port. So when I brought in for the upgrades I wanted the tech told me he would not handle the machine, stating "I do not want to be responsible if the bottom tray breaks" as he separated it to gain access to the inside of the laptop. I ordered the exact same model from amazon and this time the keyboard did not work. So I think it's time to move on, I just ordered a HP Gaming laptop with all the bells and whistles, I will review that once I've had it for a month or so.