Dear Amazon,  I unpacked my securely wrapped computer and found it in excellent condition.  This was a first time Apple MacBook  so I took my time and as usual the staff at Appleaid were very helpful and friendly in setting up.  The only problem was when the computer battery was emptied the plug to recharge was not compatible with 240volts. I have since been able to order the correct 240 V charger from Apple’s Sales Department. The charger that was included could only be used with American voltage inputs.  When I receive the ordered plug and complete  the setup, I shall write another review, so please send me another review request message. Many thanks,Jennifer Baldwin morris