The packaging was minimal for a computer and I think that resulted in the two initial problems I ran into.When I received the computer it had a slight dent in the top left of the case causing the front panel to not shut completely.  I was able to straighten it out sufficiently to close the gap making it unnoticeable.  When I tried to boot the machine; it did not recognize a system drive.  I removed the side panel and found the SATA power cord was not connected to the hard-drive.  When I re-attached  the cable it booted up fine.  I was pleased to find that there wasn't any "bloat ware" that you find on new computers so I didn't have to spend extra time removing unnecessary programs.  I have assembled custom computers for years for friends and relatives and this "renewed" product gives me another means of helping clients get a functional product with a 90 day warranty and connection to the company that rebuilt the machine.  I noticed that this computer came with a program on it (Teamviewer) to enable connection to a remote computer for help solving software  problems.  I assume that you could call the company that rebuilt the computer and connect remotely using that program for help?  Overall I am impressed with the computer.  I ran Windows Update initially to get it to the latest version or build.  It is fairly fast and quiet.  I would definitely recommend it to a friend and so far it has performed flawlessly for me.