I am starting this review and will edit it upon satisfactory resolution of my issue. I received this "renewed" laptop and it appeared to be in good order when opening the box. Upon powering it on, I noticed that despite being plugged in the device was not charging. As soon as you unplug it, it dies instantly and powers off. After several self help steps in troubleshooting I reached out to support and was advised it may have "sat on the shelf too long" and they offered a refund. I do want the device so I requested a potential repair as opposed to a refund and I was offered one. I am sending the device back tomorrow and will update this review to a more positive one, once I have a laptop that is in working order.