Amazon says...this computer should have been, "tested to work and look like new. A Renewed supplier...thoroughly cleans the product. The products will have minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away." Just look at the pictures! This thing looks like I picked it out of a dumpster! It has a giant crack with plastic hanging off! I'm keeping it because it seems to work alright, and I didn't pay very much for it. By the look of it though I can only have so much confidence that something inside isn't also broken. Fingers crossed!3 months later: I just tried to use the dvd reader for the first time, and the tray won't even open. I wish I could say I'm surprised.