I was given a refurbished computer by another friend last year who purchased it off Walmart,  and had nothing but problems with it. I could not afford to purchase a new computer, so had to go with the refurbished once again. This time since I was purchasing this computer, I wanted to be sure it was a reputability seller so I looked at their rating before considering using this company. They have a pretty darn good rating.I only have one complaint over all, and I think it has to do with some of the people who answer the phone and some who answer the emails. One person was very nice who emailed me and made me feel like a valuable customer. I am not sure why some are not that way, but it would be a good thing for them to work on is their interactions with the customer. Some acted like they did not know what I was talking about and they were a bit unfriendly with me...however, the computer I got was exactly what I ordered and it runs awesomely. It starts up fast, it runs fast, and is well worth the money I paid for it. So far I am totally happy with this beast of computer...and it is a beast with 16 gigs of RAM and 2 Terabytes of hard drive. It's more than enough for what I need it for. I would recommend this company to anyone as they have done me right.