This laptop had favorable reviews.  I have never owned a laptop before.  My purpose in getting this was for occasional times when a phone or tablet doesn't format something properly, and for tax time.  It's also nice to have the option of a full size keyboard.I charged it and set it up for myself.  Several weeks later I opened it and found the battery was dead, after no usage.  I thought that maybe I needed to turn the power off on the keyboard before closing it up.  I charged it and powered it off.  When next I went to use the laptop, the battery was dead again.  I contacted the seller and they were quick to tell me that since more than 30 days had passed by then, that they could not help me.  (Translate to "would" not help me.)  I had hoped they would.  They certainly were not wrong for not helping, I was just hoping for the best.  Until I get a new battery, I'll be using it plugged in.My 2 stars were for the battery.  I didn't remove any for the service I didn't get, and wasn't eligible for.Other than the battery, the laptop seems to have the advertised features.  Just be faster than I was, checking the performance.