MY COMPUTER TECHNICIAN DIAGNOSED A BAD BATTERY WHEN TRANSFERRING DATA.  I AM NOT ABLE TO SUBMIT THE RETURN REQUEST TO SELLER.  FOLLOWED ALL RETURN STEPS WITH DOCUMENTATION.  UNABLE TO PRESS THE CONTINUE BUTTON (IN YELLOW) TO SUBMIT THE RETURN REQUEST.  NO CONTACT FROM SELLER TO RESOLVE THE PROBLEM.  AMAZON PHONE CUSTOMER SERVICE REFERRED TO THIS THIRD PARTY SELLER DIRECTLY TO RESOLVE.  UNABLE TO REACH THEM OTHER THAN THROUGH AMAZON.