I get Windows 10 100% disk usage issues all the time...even just booting it up and letting it sit there with no other apps open. System process shows 100% usage. I can troubleshoot and fix this sort of thing so ultimately I'll get it working at some point BUT I'm very disappointed it has issues out of the box. I bought one of these for my elderly parents as well and there is no chance they can troubleshoot this issue and try to fix it so I'm hoping they don't have any issues. Otherwise, I'll be fixing theirs as well.