I am very happy with this laptop. It is perfect for my needs, it was very simple to set up and adapt to getting apps i needed. I really love the windows 10 and it looks brand new. You would never know it wasn't new, I am only having  an issue with connecting to the internet occasionally but it simple to resolve.  We bought my daughter a 2019 refurbished last year for college and we love it so much that i turned to the refurbished store for me. For the money, you cannot beat it. there  is no reason i would need to spend $1,000.00 on a brand new one. I highly recommend this item and if you have any issues, you can return it within 30 days.