I really wanted to like this laptop. It did look great and new. And I loved that the keys light up. There were some keys however, that did not work. For example, the volume keys on the keyboard did not work. It wasn’t a big deal for me because I can manually click the volume button on the screen or adjust it through my headphones. A couple of other buttons were not functioning either. It wasn’t a big deal because there were other ways around it. However, what made me return it was the Ethernet cable port. Once I plugged my Ethernet cable in, I could not get it back out. It was stuck. I had to unscrew the whole back of the laptop just to get my Ethernet cable out and it was still difficult to do so. Having the Ethernet port malfunction was a deal breaker because the company I work for requires me to be on LAN/ hardwire connection. I realized later that I may have been able to use an Ethernet cable adapter but it’s too late. I returned the product. Other than that it ran really well and fast and was extremely easy to set up.