This computer is well maintained and includes a brand new SSD, which gives it good performance for running office software. The 16G RAM is also very abundant. I am very satisfied with the computer in general, except that it's SFF form factor is still somewhat bulky (more than 6 pounds). As I move around a lot, I wished I bought the USFF form factor instead.I called Gizmo Bing support (on a Sunday, and to my surprise they still immediately answered my call!) and Arvin said they'll happily issue me a return label so I can exchange for another product. I will definitely buy from Gizmo Bing again!