Product arrived very quickly. Something wrong with the software? The START bar and START menu do not appear or work. Nothing happens when the WINDOWS button is pressed or START button is left clicked. A menu appears when it is right clicked (not the START menu). The search bar shows, but nothing can be entered into it. Hope I can get this fixed without having to return it! If I can, I'll be able to give it a better rating.It took 2 days to figure out how to download & install the software from the DELL website, but now everything seems to be working great. Don't know why the refurbisher  couldn't have done that before selling it.