ive had the macbook for a few hours now, it does have a few scratches but is hardly noticeable. for 500 dollars this was an amazing deal. the performance is good, the fans are a bit loud which i didnt expect but i mean it really doesnt bother me, i wouldnt even say its loud id say it just sounds like fans running. ive used the macbook for about an hpur or two and its battery is currently at 82% which is really good. the heat is good too, it does get a little hot but i mean im running garageband so id expect it to heat up a bit. and the appearence is suuuuper clean, i love it. only 4 stars because of the small noise of the fans but its really not bad at all. if i could put a 4.5 star i would.