So far customer support is good. Haven't done anything with the machine yet.So now time for an actual review. SO FAR the machine is working fine. The device I received did not include the DVD-RW or any other dvd or dc drive for that matter. I called customer support who was very polite and promised to send me an external DVD to provide for the functionality. I verified with him many (more than 3) times that this was to be a DVD-RW and that external was not my preferred choice but would be acceptable. Customer support for Gizmo Bing while very polite is also pretty aggressive and will not politely allow you to end the call until you write both a vendor and product review on amazon. They have a way to monitor it and can ensure you do it before the call ends. Now you can certainly just hang up but are they really going to fix the issue if you do? No way to know.Today the external DVD showed up, it is not RW. It also required some physical repairs on my part to get working.So bottom line here is for 4 days the machine seams to be working fine. Because of that I'm not changing the 3 star rating. But the truth is if you are buying some sort of refurbished machine a seller you can deal with face to face and product you know what you have when you walk away from them is probably a better option. This machine existed on Amazon without the DVD-RW at a expectable lower price or in fact even with a regular DVD at a lower price. It's not that what I have is unusuable it's just not what I bought and it takes up more desk space to set up. At least the good news is since I'm unlikely to use the drive very regularly I can pull it and store it. But that seams like an unnecessary chore too when it wasn't the original plan.