I will never buy electronics from third party vendors with Amazon. If the product was not what you were looking for and you have to return, they will charge you a re-stocking fee. What a ripoff! I received this laptop and opened it. The screen was too small and it felt so lightweight. I knew I wanted to return. The packaging wasn't exactly place back in box like it came, but no items were missing. That should not equate to charging people $100 to re package when the laptop costs $500 bucks. That is 20% of the price. I am so glad that Amazon was nice enough to refund me the $100. I honestly felt ripped off. I spend thousands of dollars on Amazon, so this was an item that just didn't work out, but to charge me $100 for a return. Really?! Never again.