I've had this Chromebox for about 18 months. About 9 months in, I had to send it in to be repaired under warranty. It has now failed again and Asus will no longer repair it under warranty. I kindly asked them to make an exception, since it had already been in to them once and was told it was against their policy. When will businesses learn that policies are guidelines and that they are allowed to use common sense when resolving an issue for a customer?Asus, you've lost a long-term customer. I cannot advise anyone to buy your products anymore. The quality is no longer there and your customer service people have no common sense and can only parrot policies instead of actually taking care of customers.