I can't pass judgement on the quality of the unit yet, it did come without a lot of bloatware which I appreciate. However, it came with the BIOS configured to boot from a network image via the INTEL BOOT agent. This particular unit has a very brief cryptic opportunity to access the BIOS before this network boot process started and eventually failed. I am an IT guy and it took me a while to figure out what was happening and how to access the BIOS to boot from the local hard drive; how will Mom and Pop figure it out? There is no documentation enclosed with the unit.