Purchased the Surface Pro 7 on 9/30/2020.  On 10/10/2020 it stopped working.  It would not turn on.  I called Amazon customer service and spoke to Brian.  He patiently attempted to get my tablet to work but was unsuccessful.  He got in touch with the Microsoft service representatives to troubleshoot my issue.  When I provided the product’s serial number, they told me that the product I purchased was a Surface Pro 5 and not a Surface Pro 7.Brian assisted me in getting a refund for the Surface Pro “7”.  I found out later that I purchased the item through a third party vendor.  If not for the product breaking down, I would have been stuck with a Surface Pro 5.