I know this is a referb, but the memory went bad within the year, ok. I replaced it. I had to reinstall Windows from scratch and need a key so I reached out to the vendor and they said that it's out of warranty. It's a key, I just need the key, it has to have a key or you shouldn't have sold this with a temporary operating system so I could return it within the 30 day window.I didn't give one star because I don't generally look at one stars... So I figured I'd be less angry and more disappointed and disgusted and give it two.