I was honestly shocked at how great this product is. I shopped around for hours comparing different sellers and products and found that this seller had the cheapest available with the best reviews and with the amazon accident protection included also. One of the best purchases I have ever made to date. I am a student who has gone without a computer for a year and a half, and finally saved up enough money to get a laptop which is much needed for my graphic-design intense major. I got the laptop without the "professional setup" and it was super easy to work. I read that a lot of times refurbished computers can have scratches or cosmetic issues (horror stories about Walmart "A" grade refurbished MacBooks) and was very nervous about buying refurbished. But this laptop is exactly like a brand new computer. Ive had it for about a week now and haven't done much with it but I will update if I have any issues.