Received the product from them with a non-working keyboard they promised to replace the item when I returned it! When I returned it they told me that the item had a “firmware lock “ and they needed the password well I didn’t know a password and I supposed to have put it on with a nonworking keyboard! Product was returned to me nonworking and my $300.00 for the item was kept! No offer to repair or replace!!! I have computer that was sent with a defective keyboard and still don’t work and out of $300.00 ! Amazon has not been able to fix the issue either!!