I complained from the beginning about how erratic the laptop ran. I spent over 4 hours with their technicians telling me that we are just about at a point of fixing it. After my multiple times of complaining, I said I wanted to return it to the HP representative, and he told me it was past the month, (one week) and they could not replace it or take it back. I curse the day I switched to HP. I have bought Dell for years and never had a problem. Their laptops work. Disgusted.