I need to replace an older laptop so I opted for this mid grade business level unit.  The specs were good enough.  Typically I start with my own fresh install of Windows 10 and I really should have in this case but didn't i was not certain the SSD was good or not so I opted not to do it in the event the laptop had to go back.There was some bloatware on the drive.  I took it off.My biggest issues was the version of Windows 10 installed was 1803.  As of this review and the purchase, 1909 was released.  Its a lot of upgrading to get from 1 to the next.  Finally there, I still did't like the SSD performance.  I am living with it.  The other major issue I had was the extremely old BIOS installed.  I think is was A03 and the current release from Dell was A20 or A23.  Small things like that take minutes and really matter to the consumer.  I did the update and  didnt have any issues.  After an install of Office 2016 and Adobe DC Pro, it was good enough  to do what it needed to do.  If the SSD fails, I will just put a new on in it and build a new drive.