I was blown away and that's an understatement. The care and quality was and is top notch. My L/T arrived double boxed with the upmost care. The L/T is in excellent condition as was noted when making my purchase. The notice accompanying my laptop alerted me that they were eager to help with any questions or concerns. I didn't have to contact the vendor because every detail about this purchase was excellent. Installation was straight forward. Highly recommended for sure.