I bought this laptop as an addition to the MacBook Pro I’ve had that I got in 2012 and still works great! I purchased this one to use for my work only. I am a part time photographer and only used this work work a handful of times. I kept it in the box, away from everything and in perfect condition.  Unfortunately, because I only used it a handful of times, when it suddenly broke I’m left helpless.  It isn’t even paid off yet and I’m left with a broken laptop.  Amazon customer service’s only “help” was to say restart it. Then they said sorry, nothing we can do.  A company worth billions. Ridiculous.Out of nowhere in the middle of working the screen started flickering and lines started appearing. I turned it off for the night. The next morning the problem continued for a few minutes before the screen went black. I know it’s still on, but there is no screen.Maybe it’s the new operating system that is poor. I never had issues like this with my 2012 MacBook which is still working great.