I have been building and buying computers for 30 years. Gone are the days of spending thousands of dollars, at least for me. I will always purchase refurbished systems.. This is not a gaming system.  But it is more than capable of photo and video editing.  I am a developer and constantly run VMs and remote into terminals. This system is fast, the processor and especially the 32GB of ram can't be beat. I highly recommend this system. I could not comment on tech support because it has not been needed :)