This computer would have been great but Amazon falsely advertised this as containing an optical drive for DVD use and there is none. They advertised options that contained a drive a a cheaper alternative that did not. I ordered and paid for the one which had the drive and received one without any drive. I got a replace within a few days of my noticing this issue, however the replacement was the exact same incorrect item. I am trying still to figure out from Amazon if they actually have the one I ordered and paid for as advertised. Note that the optical drive is a requirement if you want to set up WiFi access, which I need for work and school accounts. This is putting me in a very bad position as I need this computer for school and work and have already installed my Microsoft applications software into the defected computer, also purchased thru Amazon, before I realized the drive does not exist. Actually it cakes you out because it appears to have the DVD drive, but there is no actual button to open it. I called Dell who looked up the item by service ticket and was able to confirm that not only is there no warranty on this item (which I understand as this is a Microsoft refurbished product sold by Amazon) but this item does not come with an optical drive, as Amazon is advertising. I am giving one star because of the terrible position this had put me in and the fact they keep sending me the exact same device - an overall lack in customer service as I see it.Please be aware this item DOES NOT HAVE an optical drive and therefore the adapter and software provided in order to get WiFi connection is useless. You can only use direct Ethernet connection with this PC.I am updating this review to three stars because even though this item was falsely advertised, the customer service rep at Amazon, Ms. Kareen, worked diligently for about two hours to achieve a favorable result under the circumstances and for that I am most appreciative.