I love this laptop.  It's perfect in so many ways.  That being said,  the battery life is significantly less than advertised.  I pretty much have to work while I'm plugged in.  Also,  if the screen times out at all, then videos won't play and require i restart. My screen had timed out when I was setting up for a meeting with someone from the UN and it took me 10 minutes and restating my computer to get connected with working video and audio because of the laptop.  It was embarrassing and frustrating.  I would not buy this laptop "refurbished" again,  brand new yes.