The computer showed up in an old box held together with duct tape (inside an Amazon box). It did not have the wifi USB included and displayed the previous owner/user and prompted me for a password upon startup.A call to the Amazon help line triggered a return label and a replacement sent out.  My expectations  are in line with purchasing a refurb in regards to appearance but I do expect that it has truly been functionally refurbished.  I can't say that I believe that this computer was ever refurbished or at the very least was a return that was rolled over without any inspection. Hopefully the replacement will be better.UPDATE:  received the replacement computer.  Night and day difference,  the computer arrived in a new box with "certified microsoft refurbisher" lables.  It was packaged professionally, spotless inside and looked new.  It started right up and is functioning perfectly.  I am not going to change my rating of 1 star due to the fact that the first computer never should have been sent in the first place.  I will however commend Amazon for responding quickly with no hassle in regards to the return.