I like this computer. It gets the job done, is laid out well, and I had no issues, until I did. The right click on the mousepad developed a "crunch" when I pressed it. It was still under warranty. I didn't like it, but I had to send it in for it to be repaired under the warranty. Acer sends very specific instructions, including a mailing label for you to send it in. Well, upon arrival, I got a call from the service department saying that when they received my computer, the screen was cracked, and therefore the warranty was void. I would have to pay for the repairs. I've really been working on not getting upset with people on the phone, but I definitely set a new personal record for number of cuss words on one call. I had wrapped this computer in a gargantuan amount of one inch and larger bubble wrap. I greatly exceeded the amount they required in their instructions. I asked repeatedly how a closed, flat laptop, protected by that much bubble wrap, could POSSIBLY have had the screen cracked during shipping. I explained the impossibility of it, and said that the outer parts would have to have been damaged as well, and that I couldn't imagine that a garbage crusher could have damaged it as wrapped as it was. I was told, "THIS HAPPENS ALL THE TIME." Really??? Ok. So... ALL THE TIME, people's warranties are voided because their computers arrive with "cracked screens." Yea... I believe they probably do. (Wink, wink.) What a scam! It would have been LITERALLY impossible for my screen to have become cracked during shipping. I told her to send it back immediately. At this point, she put me on hold, saying she would see if there was something she could work out. She came back and asked if I had insured the package. Uh, no. I followed the directions Acer sent, reading every, single, word, very carefully, at least three times. I printed the shipping label they provided, and dropped it at the post office. Oh! Well then, we'll go ahead and fix it at no charge.If this isn't a scam, then I don't know what is. Because of this, I will NEVER buy another Acer product. I am happy with the computer, however.