The laptop didn’t work out for us. We had issues where the keyboard and mouse pad would randomly stop working. I think we had the laptop about a month and it happened a few times. When it happened again a few days before the return window would close, I decided we better return it. Since we got this for my daughter to do online schooling due to COVID-19, we needed a functioning laptop ASAP and didn’t really have the time to work with the seller to figure out the issue.  So, we just bought a new laptop at Costco and returned this one. I still gave 4 stars because my money was refunded promptly, no questions asked. Also, I knew buying a renewed laptop can be a gamble...you might get a lemon, but you also might get a great laptop for a great price. We took the gamble and it didn’t work out for us, but as long as we were able to get our money back and the issue was handled appropriately, which I believe it was, all is good.