My package came well packed with everything I needed inside. Assembled and booted buuutt, Windows wouldn't activate. Had a IT guy remote connect and still couldn't help. Next day I call the number provided on the instructions included. By the early afternoon all my problems had been addressed and fully solved. They had to get some info and send me an email to remedy the issue but we're attentive and prompt with all I needed.Seriously, IF, emphasis on the IF, you encounter a problem just give the refurbishing company a call and they will put their cape on and save the day.