So far I am very pleased. The shipment arrived in record time. Setup was a breeze. It immediately hooked to the internet knew that it was a Windows 10 and began asking the standard set up questions. Once this completed I installed 3 email accounts without a glitch. Then I checked the security and ran a full scan to bring it up to date. After this there were updates suggested for install and I completed that task. It is super fast compared to my old computer and so far I am thrilled with this purchase. Getting a new keyboard was a bonus too. But I did not use the wired mouse that was included, instead I put the wireless card for my Logitech mouse in before I turned it on, and at startup it found the mouse. Like all the refurbished computers that I've purchased from Amazon it looks brand new and acts brand new. It's very quite compared to my old computer, I can barely hear it. Once again Amazon has provided a much needed computer at a fraction of the cost I would have paid elsewhere. I bought refurbished I-pads for my grandsons 3 years ago at Christmas from Amazon and they are still using them. So, save your money for other things and shop with confidence on Amazon's refurbished area.