Amazon's shipping and customer service experience is exceptional.Replacing a 10 yr old Windows 7 Dell that just wont quit and after research it came down to a Dell Inspiron 3671 and this Acer Aspire. Never used Acer products before but as this was cheaper and was sold by Amazon, decided to give Acer a try.Fresh out the box pressed the power button and nothing, only the spinning of the fan on the CPU heat sink.Opened a support ticket with Acer they advised to send it for repair however after much thought preferred a refund.Repaired or replaced with such low quality components and other customers with similar issues, the lifespan of this product beyond the warranty period is a risk.Sorry Amazon but I used the refund on Dell's website.