Too many computers on Amazon aren't what they said they are.  This one was and it wasn't loaded with bloatware or any viruses.  It had a fresh install and I double checked the drive.  All of the USB ports are functional and the thermal paste looked fine, I reapplied while I was in there though.We bought this as a workstation for a new employee and it works just fine.  No frills, just a quality product.It's unfortunate this has been a rare occurrence in my experience.