I was excited to receive this it being the First MacBook I have ever owned . Have always had iPhones but not a MacBook .. With that said …Upon receiving the delivery it was packaged okay…. The condition of the item was amazing.I had to contact Apple support for the software update no problem.But upon charging the item I noticed it will not hold a charge it has to stay plugged in .Also the software is not the most recent so much so it limits your ability to have the most recent apps unfortunately..Beware when purchasing