A week after I got this item it begin crashing, I didn't pay that much attention to it because I have one main computer and 2 lab tops that I use.  I purchase this item to have like a back-up computer because my main one is getting pretty old had it five years and no major problems until once in June 2020 a new update was put in and started causing problems, then I started using this item until the problem was fixed in my main one.  It worked good when you first turn it on, then when you get in the middle of a project just before you saved it, it crashes.  I took out insurance with Asurion on it when I purchased it, and I am filing a claim with them, but their requirements goes way above what a refurbished item should ask for so for. This item was not brand new when I bought it and I knew that, so all of the original paper work didn't come with it.  I didn't even get a manual with this item, it came with the item and a cord.