This is refurbished used computer that comes with bare bones Windows 10 pro installed. It works like a new one and is great money value for the computer power. You will have to add software and peripherals for the purpose you want to use it for. I actually like  it better than a new computer with a lot of software packages that that I'd never use. There are 3 avenues for getting tech support. 1.-call 1-800-891-8595 2. go to DellRefurbished.com 3. email- Support@cadedatechnologies.com.