HP customer service is the worst! I bought this item, and, within the first 5 weeks, it went black on the screen. I had to travel 60 miles round trip to mail it back to them, in the carton, HP provided. It was over a 2 week wait to have it returned to me. It only stayed fixed for a few more weeks. Now I can't get the right department, to return it to them, once again. The screen goes black intermittently, sporadically. I give up. I love the large screen, but, other than that, I think it's a waste of money. I DO NOT recommend this to anyone. I am HUGELY disappointed, and I juts hope the screen stays on. ARRGGH!