The first computer I received on this order was not as specified in the Amazon listing -- screen res was not 1920 x 1989, but max at 1366 x 768. I intend to use this laptop for photo editing on the road, so the lower res is not acceptable. I contacted Amazon customer service via online chat, fearing that I was just stuck. I live in rural Mexico and the shipping for the first laptop had been over $100. But, customer service researched the issue, called me back 2 days later and sent return shipping label and shipped a replacement immediately. The replacement is really fine. Just what I wanted, and perfectly restored to "as new" appearance and performance. A high quality piece of equipment, in perfect working order. High marks for Amazon customer service, and to this vender for the final product. My only caution to anyone buying this item is to check out the specs completely when you first receive it. Mistakes happen, of course, and better know right away and get it resolved.