I previously gave a review in regards to the item and service that I did not receive. Primetek actually reached out to find out what went wrong and how to fix the situation. They handled it with great service and tact after the initial ball drop. But things happen and both sides understand that. The laptop was replaced, and quite quickly at that. I am pleased with the quality of the item and will definitely recommend them to others as well as do future business with this company. I am extremely satisfied now.