This computer is an excellent brand and model, and overall works well. It's a bit heavy, but that is because it is solidly built as a professional machine, so I'm happy with that -- I use a lightweight laptop for travel purposes.  I don't like the keyboard as well as my old one, but I'm getting used to it. I do truly love the backlight on the keys.  How the print-screen works is also great -- when you hit it, you have the option to crop and capture ONLY the portion of the page you want. Genius!! I used to have to do everything in Paint; this is more efficient.  The camera is better than my old one also -- I no longer have to use a separate videocam on Zooms. So, I'd give this computer brand and model 4-5 stars.But here's why I gave this purchase 3 stars.  This was sold as a refurbished machine. That means it's supposed to be restored back to something like "very good" -- not new, or perfect with no scratches or dings, but to "very good" working condition.  On mine, the battery is NOT in usable, satisfactory working condition.  It runs out in about 1.5 hours of light use (not a gamer) -- just editing files, on email, on a Zoom.  This can happen after it's been charged fully up to 100%.  When it dies, it dies SUDDENLY.  If the screen light dims down to power-saving mode, I have to rush to plug it in within about 3 minutes or it suddenly shuts down. So -- duh -- this battery is BAD.  When this was refurbished, they should have noticed that, and replaced it. Irony -- the main reason I bought this computer was because the battery on my old one was starting to fail!I have ordered a battery to fix this one, and will pay someone to install it.  That is a hassle and expense I shouldn't have had to pay, for a machine I bought certified as restored to good working order.