I purchased this laptop believing it to be an open box, new product, still covered by the manufacturer warranty.After going back and forth with the manufacturer for months (ever since we purchased the item in July), they now claim that the product was used, not just a return item, and that the 1 year warranty had expired months before we even received the laptop.Gigabyte will not help us, and after messing around with them for so long, the return window is closed at Amazon. Even if it was used, (which was not my understanding when I purchased the item), it was supposed to be in working order, which it was not.So, here I am, stuck with this expensive laptop that only works when plugged into the wall, and have been unable to get any remedy from Amazon or Gigabyte. Will never be purchasing expensive equipment from Amazon again.