I needed a "kitchen" internet laptop.  This works great!  Lots or RAM, good processor speed and really fast SSD. The case on this HP laptop is very solid- no flex, unlike my Fujitsus.  The hinge seems solid- not floppy, but not overly stiff either.  The Laptop came with a very recent version of Win 10, and didn't need a lot of updates.  It was refurbished by Arrow.  I would buy from them again.  The laptop came packed very well.  The small laptop sized box was sliding around loose in a much too large second box. My concern disappeared when I opened the small box.  The laptop was inside of an air-pillow sleeve that is the best I've ever seen.  The laptop arrived in perfect condition!  The overly large outer-box packaging could use some improvement.To save the next person some time- there is an issue with the disk image loaded on this HP: It has a sound card driver that does not work.  The Win 10 diagnostics make it seem like it's a hardware issue.  It is not.  A search of the internet revealed a fairly common problem with the "IDT High Definition Audio Codec". There is no update and it wont work as is.  The normal, recommended driver update method does not work.  From MS website:-Update driver from Device Manager:- Click "Update Driver", then-"Browse my computer for driver software", then-"Let me pick from a list of device drivers on my computer", then-Select  "High Definition Audio Device", instead of  IDT Hi Def Audio Codec, then-click " Next", then-Ignore warning and click "Yes"Sound is working just fine on my laptop now.