When I purchased this item the title claimed it was "renewed" and in the description it states its certified refurbished. When I received my item it was dirty. It looked like a used laptop and reading some other reviews it appears I am not the only one. On the upside it appears to be working ok but I sincerely doubt it was ever inspected. I contacted amazon and they told me I could exchange it or take a credit. I took the credit because I am terrified that if I exchange it I will end up with another dirty laptop and it wont at least work. At least there is a 90 day return period so if it does go belly up I can return it.