I bought this chromebook pixel book only 14 months ago, worked wonderfully for all my college projects and papers until...it crashed on me last week, during the week of my college FINALS.  The timing couldn't be worse!!  It's caused me much stress, as I've had to find alternate devices (like my phone) to write papers and project.  I've talked with Google support for an hour, they finally told me to reset my OS, to which I fulfulled all the steps, and that neither worked.  I refuse to buy another $800 laptop that only performs for one year!!!  I should get a full refund or a replacement.