When I fired it up the first time, I got an error message that the CPU fan wasn't found. I figured no big deal, I'll just re-seat the plug and it'll be fine.  I was right, it was a loose plug, however when I opened the case I was disappointed in the amount of dust in it.I emailed their Tech Support and they responded within 10 minutes!I chatted with 2 people (Bob and Lindsey). They went above and beyond to make it right.Embarrassed that one of their tech's let it ship out in that condition and apologized sincerely.Long story short, Once cleaned up this workstation actually exceeds my expectations. I tinker with 3D Modeling/Printing.  My renders and Productions go way faster now.  Autocad has ZERO lag!Even with the dust... It's the best bang for the buck I found.  Very happy I bought it.