Received a "new" unit (no indication of refurbished) and it came tried to someone else's account already set up. I get their full name + picture and asked for their password with the only languages available being French variants which I can't change. Haven't determined a way to get into the system without taking the drive out, reformatting and starting from scratch.I specifically paid the extra premium for "new" compared to all the used mini PC's available because I didn't want to deal with the potential hassle of reinstall or key issues.