Received the product in a timely fashion. Had Windows on it. First boot up, Cortona talked me through set up. I had a Microsoft account already. Installed personal software on it. Luckily, kept my personal files from my prior laptop on a flash drive. Used product for three days and while in the middle of being on a website, it crashed. Got a Blue Screen error. Then got Black screen when I tried to reboot. Took it to local Geek shop. Below is their message of what was wrong with it:"The laptop's SSD was formatted using the MBR partition format instead of GPT, completely opening it up for failure as MBR can easily cause data corruption and as a result, boot issues. GPT stores the data and way the partitions are organized in a more secure way in order to prevent corruption. We were able to run chkdsk and sfc, two commands within the Windows command prompt on an external system in order to fix the corruption in the boot files of the drive. We then ran a program built into windows to convert your drive from MBR to GPT to ensure this does not happen again.Your total service charge will be $249 (minus the $59 diagnosis fee, you will owe $190 upon pickup of your device). "I spent more to get it fixed than I paid for it. The total out of pocket for me, I could have bought a brand new laptop.I will have to fight with seller and Amazon on making this right to me. I am keeping it because I have no other computer.