I purchased this item brand new. As soon as it started the screen was glitching. I called Asurion, I purchased protection plan, they said it was internal and I'd have to replace it. Amazon don't replace this item, I had to refund it. This is a huge issue for me due to university assignments I have to submit. I had to purchase another laptop (and protection plan) before receiving the refund on the defected item that came to me. Rep said it can take up to two weeks before I can be refunded. It may have been glitch, but the whole experience is definitely a huge disservice to me.