I bought this computer just shy of 2 years ago. It has been a solid workhorse. I work from home and video conference all day long. I needed something with good RAM so it would run quickly. I have been able to keep so many of my tabs open AND run a video conference without any hiccups.Fast forward just shy of 2 years from my purchase date...when the computer would no longer turn on without the yellow power button flashing. I would have to hold the button down in order for it to load. It would often take me several minutes (10-20 minutes) to turn it on. I started to become nervous to turn it off for fear I wouldn't be able to turn it on the next day for work.After a quick google search (I am not a techy kind of person), I learned that the majority of the time, this is due to a faulty power supply. I tried twice to replace the power supply with no luck. It continued to do the same. I really hated to buy a new computer when I have only had it for less than two years and this is such a workhorse. I knew I was out of the warranty period but decided to try my luck in reaching out to the company anyway. I called and left a message AND sent an email. I figured they are a big enough company that I might not hear from them.To my surprise, I received both an email and phone response within 24 hours. They apologized for being out of their 1-year warranty, but still problem solved with me!!! They told me to take all the RAM out, clean it with an eraser and put the RAM back in one at a time turning the computer on in between RAM replacements. When the power button starts flashing, I will know which RAM is faulty. I did that, and it booted up nicely. No faulty RAM! It must have just needed a little TLC and cleaning. It honestly took me less time to do this than to write this review.Honestly, they could have tried to upsale me, said I was SOL, or any number of other things, but they didn't. I would highly recommend both this computer AND this seller. A+ in my book. Thank you so much!!!!