Charged per instructions. Turned on and got message boot failed, followed all instructions for attempting to reboot with no success. After about 2 hrs with Amazon customer service and technical support I was told to return it because it was defective. You would think that would be a step in quality control.I received the item on 18th of Dec. the item was a Christmas gift and took 10 days to get it the first time, so needless to say it's not going to make it under the tree.I don't understand them shipping a product that wouldn't boot up and why, using UPS, it took so long to deliver.