Based on the reviews it looked like we weren’t sure what to expect when we ordered it. It seems in a fierce competitive online market there seems to be a lot of false bad reviews given probably from competitors who ordered and returned just to write a bad review.This item came to us fast and even better than described. It looks like and works like 100% flawless brand new. Its somewhat of an advantage to buy a “reconditioned” product because each and every one of them have been completely gone through and tested to insure its working by an experienced detail oriented technician, the kind of attention mass produced products new on an automated assembly line don’t receive.We opened the box, were immediately impressed by the flawless condition, plugged it in and even with never using a Mac before had it fully set up and working in just a couple minutes. We immediately updated the OS X Maverick operating system that came in it to the latest Mac OS Catalina operating system directly from Apple for free.Very very very happy with this!