The what you see on the screen is a a line that splits the screen into two different colors: dark blue and white? How can someone use such a screen. Additionally, the cursor gets stuck whenever you use the touch pad (mouse cursor). I contacted Amazon and they suggest that I return it and pay the shipping charges myself? It is not responsible on their side? The end user and the laptop are located in Ecuador (South America). We contacted DHL and they charge $465 to ship ti back to US Amazon. Does it make any sense? o make things worse, I'll be charge $55 monthly until I pay off this damaged laptop. So I have no laptop and I must pay for this defective device. Can anyone suggest something logical that protects me as a customer?