It looked and arrived as if it were new .The ssd drive is such a good idea, as it saves more time then money spent. I have not used it as much as I thought I would need, that's another reason that I have had no reason to call tech support. Out of the box it started right up worked fine. The only disappointment I had was that the site suggested an HDMI monitor, which I elected to purchase with it and the cable, however PC unit has no HDMI port. I do very much recommend this unit and the seller as well.