Immediate problems with hard drive and operating system. Both Amazon and HP routed me to foreign call centers with people who had language barriers and could not and would not connect me to a supervisor or someone in the USA who could initiate a replacement. Spent so much time just trying to speak with someone who could help. HP put it back on Amazon to deal with replacement as I had purchased item from them. Called back to Amazon and dealt with a person whom I could not understand or them me. Shop HSN or QVC, at least you can return, exchange and if necessary have an item replaced. Totally disgusted. I just want a refund at this point. I could cry.