Purchased NEW in August 2022. Two months after purchase, chromebook completely died. It was past normal return date so went to HP’s website to check on manufacturer warranty. Entered serial number to find that the warranty associated with that serial number began in 2020 and expired in 2021. Seller completely ignored this detail in my refund request and denied because it was past the return date. Was assured multiple times chatting with Amazon that I’d receive my money back through the A-Z guarantee, but Amazon has denied the claim. I am currently awaiting Amazon’s decision on my appeal. Absolutely ridiculous. This company should not be permitted to sell on Amazon, and this is my first negative experience with Amazon, specifically. The whole process has been frustrating and difficult, when this return should be a no-brainer. Very disappointed.