I was very skeptical buying a renewed, laptop but my daughter's childhood friend said buying refurbish or renewed products are pretty good.  So I decided to try one so i ordered the Dell.  When I received the laptop I was a little frustrated trying to move around on the sites but came Tuesday  I called Olive computers and the guy I spoke to was very helpful.  Right now I am very satisfied with Olive computers.  But have only had the laptop for a few days.  I'll give an update in a few months