Physically, the laptop I received looks brand new, with some slight wear around the USB-C port that's hardly worth mentioning. The screen was scratch free, and no perceptible wear on the keys or touchpad. The power supply was obviously used, and even came with a sample of the previous owners hair (gross!). Battery life has been great. After the initial charge, I've been running (mostly idle) for over two weeks and battery life is just under half. All in all, I'm very happy with the condition of the laptop.Now for the bad. The laptop had not been "renewed." It booted up to a login screen for the previous owner's domain (BP Oil). There was no way for me to directly login. I had to log into the BIOS and force it to boot from USB so I could access it. After getting in, I could see that the previous owner's files were still there. I reformatted the drive and loaded a fresh copy of Windows 10 and I'm able to use it as I need to now, but this would be a deal breaker for most people. The former owner (BP Oil) and their vendor (TekRefurbs.com ) broke every rule in the cybersecurity rulebook on this one. They need to do a better job at protecting their assets.