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    What was a 1☆, and went 3☆, and back to 0☆!  The previous users, Athenahealth IT Dept or support agency DID NOT reset the laptop rendering it useless.  It started out with a battery issue that Amazon support help. Yet the laptop wouldn't boot to Windows login.  Amazon support couldn't assist with this and Dell wanted $99 out-of-warranty fee. P.S. I even downloaded an OS recovery USB and it didn't work!UPDATE! It's now a solid 3 🌟  I was able to get the unit to accept the USB recovery from DELL's website. My other concern is I was promised by Amazon Tech Support that I would receive a partial refund or special credit for my inconvenience and that they could not assist me in resolving my issue. As of today I have not seen it on my account!