I ordered 8gb of ram - shipped with 4gb of ram.  Completely under-performing laptop.If you order through Amazon, watch out! We didn't think to check the internal specs of the computer within the 30 days. We ordered this before my daughter started college. When she started to use it and it was performing slowly, my son checked the specs - only 4gb. DO NOT order from this company. They have never responded or done anything to make it right. Amazon hasn't either. I've been promised by two customer service reps that their A-Z guarantee would come through with a refund, but it has not. Because we didn't find the issue within the first 30 days, we are stuck with this laptop. Our claim has been denied and I don't even have a way to dispute it. Learned my lesson the hard, expensive way.