It arrived on time and the packaging was great, but when I opened it up it didn't look refurbished.... It looked like it had been grabbed off of a desk and tossed in a box. And by that I mean that it was dusty, had white stains on the exterior of the tower, food stains, scratches like someone went after it with a screwdriver (or dropped it), and looked like someone spilled their nacho cheese on it. The keyboard was also visibly dirty and had some type of food stains around some of the letters.Overall two parts of this product description were flat out wrong:"""- This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors.- This product is in "Excellent condition". The screen and body show no signs of cosmetic damage visible from 12 inches away"""Well, I went after it went baby wipes and a thin screwdriver to scrape junk out of the front of the grill and it looked much better after 10 minutes of work.It installed windows quickly and easily and I had my kids playing games on it  20 minutes after I opened the box.