Ordered this and it was delivered next day wow!!! When I first got it on it did not have sound but I shut it down and pressed the command key, option key, P key and R key at the same time as hitting the power key and immediately it powered back on with sound.This issue sometimes happens with MacBooks. Once you do this it will be fine.The sound is great. Amazing computer for the price. Will likely order another.No scratches or dings came with all apple products.