As received, the only thing in the box was the laptop. No charging cable or charger (charges via USB-C) or user's manual. Unit would not charge with lid open. Tried several chargers and cables. I had began installing apps before I discovered the problem. So I decided to do a factory reset and return the product. It would not allow it because it was not plugged in...but, it was plugged in. I'll have to return it with possibly some personal data still on board. Refurb crew missed this one, for sure.