The product shipped on time and was delivered to Alaska as advertised in perfect working order. I am not tech savvy in the least. If it wasn't for spell check you probably couldn't read or understand most of this review. The provided directions were easy to read and understand. Yet I still had question's that I couldn't find the answers to on google. The Tech service was spot on and had me up and using my dual screen with very little effort for someone who was born before the internet was available.