There was a small shipping issue (beyond their control), but they were attentive and super communicative during the process. They immediately offered a replacement or refund due to the issue - I chose a replacement, and it was the best decision ever. The server arrived in great condition (very well packaged), and after some testing, everything worked great. I have been using it 24/7 for a week now, and I have not seen any issues. Great support and product!