I purchased this laptop on July 15th 2019.Same story as several of the other one star reviewers. Got computer out of the box…powered it up…black spot on the screen. I should’ve known to just send it back right away but I foolishly thought the black spot isn’t that bad…I can work with this. But it began spreading to other parts of the screen. I called HP and they sent a repair box to my home to have the laptop shipped to their repair center in Texas.A week or so goes by and I get a note saying that there is an internal crack in the screen. They declared it accidental damage outside of the coverage of my warranty and requested $378.46 to make the repair. Me giving HP twice what it originally cost to buy the laptop is not happening.Because HP made me send it to them in their special repair box, I have the box that it originally arrived in—there is not a scuff, ding, or dent on this thing. So I am at an utter loss to figure out when this damage occurred—it was a fulfilled by Amazon product through a third party seller. Did HP ship it out like that, did something happen at the fulfillment center. Either way, this shouldn't be my problem. HP disagreed.At any rate, I would have liked to hope that HP would stand behind their products better, but apparently I was naïve. I did not damage this laptop. I think it is ludicrous to ask someone to pay twice what they originally paid for the laptop just to have what I should’ve had in the first place. They have managed to lose a proud HP customer of over a decade who has three other HP computers in the home. All I wanted was a functioning laptop without a crack in the screen and HP failed.You are playing roulette if you buy this laptop. I will not be purchasing another HP Laptop.