Just got this yesterday. What I noticed right off the bat is the sound is absolutely horrible. What happened? Why is this? The speakers are 2 small squares under the computer!!! So the sound is muffled when you say....... USE IT ON YOUR LAP!!!! Second, is the battery life. My old chromebook went ALL day no joke! This was into about %80 after just over an hour. It has frozen up twice, yep even after updates and all. What a bummer. Refurbished my A**! I'm going to send this back. I won't wait days weeks or months to find out what the hel* else is wrong. Don't be duped. Positives are it's zippy given the extra memory you pay for.