I bought this computer for my son‘s seventh birthday. There was an issue with the computer and any time that he would try to play on any program or game. The system would glitch and not let him play. I put everything back in the original sleeve, it came in and original box with all of the cords. I asked for an exchange and it showed that my product was coming. All of a sudden the company said that the system was locked and they would only refund 50% of my money. I tried to open a claim and they are now saying that my product was severely damaged when they got it.They are now saying that they will not refund any of my money. This company is stealing!! Do not work with this company again it is a third-party that will take your money.