We were excited to get this renewed product at a great price and expected a near-new machine that worked great. It did arrive looking almost new - just a small ding on the front edge - and booted up easily. It had already been switched from Windows 10S to regular Windows, which saved us time. Sadly, the front right speaker did not function from the start. We ran it through the diagnostic wizard and tried all the fixes to no avail. We checked for driver updates, etc. We contacted the seller and they said we could either send it back for repairs or return it for a refund. We purchased this laptop for my daughter to use for virtual classes during covid so sending it for repairs right off the bat wasn't what we expected. It worked fabulously otherwise -- such a quick laptop filled with great features -- but we returned it and and got lucky by finding a new one of the same model fulfilled by Amazon for just $50 more.