Yesterday my brand-new laptop was dead, and the battery was very hot. I had a chat session with ASUS, went through their procedure, but the battery was still hot after more than 3 hours and only at 3% charge. After the brief test the laptop was immediately dead again. So, I requested from Amazon a replacement, it was not available, so I decided on a return. Then I read the fine print on returns and realized you might charge me severely if the laptop works when you test it.Well, this morning the laptop was cold and booted as it should and seems to be working just fine. Just like after I received it and used it for several days. ASUS support still has no answer on what the problem might be.Amazon phone support does not work, and their chat session is automated garbage so there is no help either.I am stuck with a brand-new laptop I cannot return to Amazon because it might work like it works right now, and I don't want to be charged with a high res-stocking fee. Or I can keep it and wait for the next collapse, maybe than it is a final one. Only problem with that: I intend to use it on a several weeks long trip with no possibility to deal with such a problem.When it is working, this laptop is really great in all respects.