Dear Amazon, Customer service, computer store,We are very disappointed about the service.A month and a half ago we purchased a computer.After less than a month we ran into problems, the computer wasn't turning on properly, and the auto repair didn't work.Eventually we sent the computer to be repaired in a lab. In the lab, after being disassembled, we were told that this is not the first time the computer has been disassembled and that there are Bad sectors on the hard drive which impossible to repair.This is not what you expect from a new computer. All of the files in the computer, including important business files, were not possible to recover.We contacted customer support immediately, but unfortunately,eventually no help or support has been given to us.We therefore recommend all who decide to buy a computer not to use amazon or the computer store.I'm sorry, but when you buy a new computer, you expect it to work. And if it does not work properly, you expect to receive help and minimal service. None of which we have received in this case.