Customer service doesn't seem to get it that this PC should have had service checks performed before the item was sold.  They want me to fix it myself and I'm not a PC Tech. . I'm not saying I'm completely in-capable of fixing it.What this company doesn't get is I'm and extremely busy person and don't have the extra 3 hours to play Computer Tech. to diagnose and fix the problem but I really don't have a choice.  The keyboard the PC came with has multiple issues as well they don't want to address this issue either.  The company SKYTECH is failing to recognize any inconvenience I have encountered by buying this product from them and the issue of wasting any of my time I have to spend to get the PC working properly.