Product description states that the renewed product is supposed to work and look like new, but that was not the case.  I didn't expect the laptop to be in perfect condition but what I received was nowhere near like new.  There was a large dent and multiple scratches on the outside of the laptop.  When I opened it, there were more scratches inside and the keyboard and screen had what appeared to be food crumbs all over them.  Upon seeing this condition, I immediately put the laptop back in the shipping box and returned it.