I saw positive reviews so I thought this would be a reasonable purchase. I even bought insurance for any repairs. A week after rechecking the laptop, the screen went completely black. Annoying, but not a huge deal. So I requested a refund and sent the computer back. I had insurance, but with this happening a week in, I felt like it was better safe than sorry and just returned it.Customer service reached out and said “ we can’t take the laptop, it ISN'T IN THE CONDITION WE SENT IT IN”.I replied - I know that. You sent me a defective product that stopped working a week in.They still won’t take it and I am out several hundred dollars. This purchase could go ok, it also could cost you several hundred dollars with no computer. Don’t do it. This is my first review, ever. I am really stunned by customer service.