Great product, early Christmas present for grand child, certainly not disappointed!  I was uneasy  about it being a refurbished product but didn't want to invest what they are asking for new systems until I knew he would like it, he loves it! Have not had to use tech support so I can't comment on that, except to say the fact I haven't had to use them says a lot!!  Will be pushing buying a new system waaay into the future!!