Very upset and disappointed as my laptop doesn’t work or fully function. I paid extra because the listing was “Excellent Condition” and sadly it’s not at all. There’s more cosmetic damage as well to be expected for a laptop listed as “Excellent Condition”. I turn on the computer and it will not allow me to get past the screen to select a country because many of the keys aren’t functional and something else isn’t working properly so it won’t let me past that screen which means I can’t set up my laptop which means it serves no purpose and can’t be used. I have health issues and I can’t drive so this is especially upsetting and overwhelming to me. I would just genuinely appreciate another laptop that’s been actually properly tested in new like condition that functions, as from the description I thought that’s what I was getting. I feel so ripped off and sad about this 💔😔 I’m an influencer for a few brands and this was bought for that. Again from the bottom of my heart I would really appreciate a nice looking laptop that actually works. I feel stolen from at this point