UPDATE: NOV 8 21: It's been 4 months since I've been able to use my computer. Monitor just stopped working. I sent it back and the same one was sent back to me. Asurion told me they couldn't duplicate the problem. I took it to a computer repair store and they couldn't get it to work, either. I'm upset that my warranty is not being honored.Very pleased so far!! Nothing about this computer says "refurb" to me. It looks like any of the latest desktops. No dents, scratches or damage. Very professionally packaged. Preloaded with Win 10, MS Office. Has a CD drive, lots of USB ports and 2TB HD. Very impressed for the quality and price!! I was so happy that Amazon extended credit to me and made this purchase possible. I absolutely recommend if you're looking for a quality product at an affordable price!!