Bought a refurbished "Excellent Condition" Laptop.What I got was a laptop, covered in stickers that when booted up came to a login screen for windows with some random persons email address.So, there is a Dell Refurbished 800 number if you have issues on a insert in the box, called them, guess what they DO NOT offer tech support on 3rd party sold laptops.  So checked the internet, they say try F8 at bootup, that didn't work, F12 for Bios, got into that but cant get into laptop.  F2 is supposed to bring up BOOT OPTIONS, but nothing on there worked.Here is the best part, they have NO PHONE NUMBER, and didn't respond to CONTACT THE SELLER.Buyer Beware.