It's fast approaching a year now since I purchased this and I simply love this laptop. I am an entrepreneur and use it daily as my sole PC for everything, including light graphics design.I have since upgraded the 16gb ram to the 32gb max and it runs like a dream with now 16gb ram max shared to the video card.Opening up this laptop to upgrade the ram (as well as for regular maintenance/cleaning) was easy and done in a few minutes. In fact, Dell Latitudes are purposely made to be exceptionally easy to upgrade and repair (unlike the vast majority of laptops out there) and this was the #1 selling point for me when making this purchase as I intend on having this laptop for years to come before it needs to be replace.  This machine does not disappoint in this area! Very easy to access everything you may need access to on the inside.I hate the touch screen, but that can be disabled in the BIOS. Also, you can turn down (or turn off) the brightness of the keyboard from the BIOS to help save on some battery as well. Very handy features in my opinion.My only complaint about this laptop is that when an SD card is inside of the SD card slot it does not sit flush to the machine, rather, it protrudes out slightly. For some this may be a non-issue, but for me I carry this around and store it on it's side so what often happens is the SD card gets pushed in (unlocked) and I'm afraid one of these times the SD card is going to break or get lost. Poor design choice in my opinion and annoys me to no end.Being a renewed/used item, it did come with some cosmetic scrapes to the outside of the laptop. A total non-issue for me and to be excepted with a renewed/used purchase.Overall, I'm sold on the Dell Latitudes and doubt I will ever go back to anything else. Love this laptop!UPDATE NOVEMBER 2023:Purchased a second laptop for my husband. The power supply shipped with his did not work. The seller was prompt with sending a replacement.Great little workhorses and excellent customer service from the seller. Highly recommended.