PURCHASED FROM: ITSupplyGuyPaid: ~$230Also bought SquareTrade $25 2-year protection planBottom-line, Up-front: I received exactly what I expected to receive in a very timely fashion in a well-packaged container. It came with great instructions for setup and was very easy to setup the laptop and to activate Windows 10 Home. I always recommend buying the SquareTrade protection when buying Certified Refurbished out of caution, but I have not had any issues with the laptop hardware.My experiences dealing with ITSupplyGuy have been nothing but positive. If I've had to contact customer support, they've been extremely responsive and extremely helpful. And I only gave a 4-star rating for "Giftable" on principle. If I buy a gift for someone, I'm going to buy it new.___________________________________________________________________________________________________________So, I'm tailoring my review for what I was looking for when I was buying certified. I was searching for a computer that had a minimum of 8GB ram for software requirements, and then after that I was looking for the best quality computer I could buy for $250 or under. Amazon fulfilled products have a great track record for Certified Refurbished. Other experiences may vary, but my experience has always been nothing but positive; and if I've ever had an issue, I have never not gotten a fully satisfactory resolution.To the computer: whereas others have described receiving a computer with hardware not matching the description in the computer. I did not have that problem with my computer from ITSupplyGuy. I expected to receive an HP Elitebook 8470p Laptop with a Core i5 2.5ghz CPU, 8GB DDR3 RAM, a 500GB HDD, a DVD drive, and a Windows 10 Home key. I received all of these. Some people who aren't familiar with laptop DVD drives may expect to receive something a little more sturdy. That would be unreasonable. Laptop DVD drives are always of the style and construction of the one in my computer.I've seen reviews that said they didn't receive instructions or that they didn't have a Windows 10 Home key. As you can see, I did not have that problem with ITSupplyGuy. I had everything I need in a great package (which I've actually kept for use in protecting some picture frames).The delivery was exactly on-time.I HIGHLY recommend ITSupplyGuy as a seller, and I would definitely purchase this product again if I had to do it over again.The ONLY reason I gave 4-stars for "Giftable" rating is on principle. If I were buying a laptop for someone as a gift, I would buy it new. Buying for myself, I always purchase Certified Refurbished.