My Herobook Pro had some issues with login not long after I purchased it. I became busy with life, and I didn’t write the company until 14 months after I purchased the laptop to let them know of my problems, as I don’t use the laptop for much because most of my work is completed on my work laptop.Even though I was outside the 12 month warranty period, Chuwi replaced my personal laptop completely; without question.The customer service was great, and I’m satisfied customer. Thanks, Chuwi.