There's an old saying that applies here.  "If it looks too good to be true, it probably is"  This product does NOT work and does NOT look like new despite the misleading verbiage "Product works and looks like new. Backed by the 90-day Amazon Renewed Guarantee."  Interesting Fact, these computers were released by HP in 2012...so they are old.  The case on the computer I got was scratched and looked  like a 7 year old used computer and came with a mismatch Dell keyboard and mouse.  This computer seemed to work properly for about 30 days, but did not get a lot of use.  It was only turned on and off about 5 times in that time.  Then the computer would not shut down properly and would not start properly.  Worked with Microsoft on several occasions to completely wipe the computer and reinstall windows...wasted a day each time.  Each time the computer would appear to function...reloadeds all the software etc.,  then again have a fatal issue turning off that would require Windows to be reinstalled.  Toward the end of the 90 days we thought the computer was working, then the same problem again 1 week past the 90 days.  The seller, ROUNDED SAM, refused to take the computer back.  Wasted a ton of time trying to make this "great deal" work and in the end it was not worth it.  Disappointing that the seller was not more understanding with a 7 year old USED and supposedly refurbished computer.