When buying a product that is "reconditioned" you would expect some scratches, scuffs or minor damage and of course, buying a computer that is not new from the factory is scary in itself.  This tower arrived in a large box, packed very well and came with a brand new keyboard, mouse and wifi USB.  The tower is in impeccable condition and with my old Optiplex, it literally took 30minutes for it to power up and go through all of the programs.  This computer is so fast, that it takes less than 30 seconds to power up.  Frankly, I have not had a computer this fast yet.  It came with 2TB of storage, fast processor and I love it.  I will definitely be buying from them again.