The laptop that I received had software issues from the very beginning and would not stop giving me a blue screen. I couldn't even log in. I tried to send it to Acer for repair since I didn't want to go through the hassle of returning but even Acer couldn't fixed the problem. Finally, I returned the defective product under the understanding that I could get a full refund. However, they only refunded me HALF of what I paid claiming that it was because I didn't return it with the box. The reason I could not return the box was that I shipped it to Acer prior and Acer shipped it back with different packaging. Even if some of the refund cannot be given back due to the need for a replacement box, I do not understand how it can total to $355.27 off. I have returned every other part that was in the box including the Styrofoam packaging, strap, charger, and upgrade cable. I cannot find a legitimate reason for why the box would cost over 300 dollars.Honestly, this was just a WASTE of TIME, MONEY, AND EFFORT. DON'T BOTHER WITH THIS PRODUCT OR COMPANY.