Update:  After a year of use, I wanted to follow-up earlier review.  Unfortunately it has not lived up to my expectations. The Acer chrome book I had earlier is  both cheaper and had fewer issues.  My major complaint is how frequently it freezes and none of the suggested fixes work automatically.  When this happens I charge the device and try much later. So far I have been successful in eventually getting it to work with the same troubleshooting recommended fix but it may take a day or more of numerous attempts to actually fix the problem.  In the meantime I am left without the chromebook.  As it has ended up being used far more often than my larger laptop this is a big problem. The volume could definitely be louder and I purchased a speaker. In general it just doesn't compare to my earlier and far cheaper Acer.  I also purchased a device to plug in as there are insufficient ports.I think because my Samsung tv's and phones work so well, that I was influenced by the name brand. In this instance it has failed to live up to the anticipated quality.The pen which is stored in the device is a plus. Unfortunately it has broken twice while being used in the normal way.  The first time it was under warranty and Samsung replaced. It took a few weeks for the warranty claim to be processed and the new one to come in the mail.  I am now looking at purchasing one myself for around $25.00.Would I purchase this one again?  No, unfortunately I would get an Acer. The Samsung has a superior build appearance which is not reflective of the actual quality. Taking it down a couple stars in light of my use in last year.Initial review:After turning over a gallon of water on the outside lid of my Acer R11 which killed it, I decided to try the Samsung Chromebook primarily because of the screen quality upgrade and additional memory.  As I was very pleased with the Acer Chromebook this review is somewhat of a comparision review then one which doesn't look at the item standing alone.The Acer Chromebook had two 3.0 Ports and both a micro SD and regular SD card reader.  As my camera runs on the larger card and I do a ton of work with photos I had to purchase a doogle to expand the number of 3.0 ports and to add the larger SD card reader.  (I found one that has three ports as well as both types of card readers for a reasonable cost.) The issue with the doogle is that it effects portability as it hangs off the side of the Chromebook.  The cord is only a few inches long which is perfect for my needs and the doogle itself is narrow and long.  I do move alot with the Chrome book and I anticipate that I will knock it off while changing location and forget to eject the device first.As the old Chromebook had only 32 mg of memory I had purchased a Samsung  FIT Plus USB 3.1 Flash Drive 128GB - 300MB/s .  So I stored my thousands of photos and coloring book downloads on that drive as well as video files.  This worked well since I was able to remove the Fit plus and install it in my big laptop to transfer a copy of the same data keeping the two computers synced.  Unfortunately the Fit Plus was damaged by the water and all my files are not retrievable so I will have to copy the info from my primary  back into the Chromebook (and will loose all the data I added since I last synced the two devices).As the Fit Plus was critical to my use, I was very pleased to see that this Samsung had more memory eliminating the need to put as much on the Fit Plus external drive.I had a major issue with the Samsung Chrome software not opening the downloaded Etsy files.  It took about 4 hours to figure out what the issue was.  I found that Samsung 's customer service was of little assistance as they insisted that Google would have to provide the support as it was an operating system error.  I found this really strange as I purchased the Chrome book which only uses Google Chrome and that was installed by Samsung.  When you purchase a device I expect the manufacturer who installed the operating system prior to sell, have done so in a working manner.  (One customer service rep insisted I had to download an extension to open PDF files.  Having had the Acer device I knew that was incorrect, but the customer service lack of knowledge was disappointing.)The last customer service rep was more helpful but I don't think it is an unusual expectation that a device work straight out of the box!  Customer service is frequently an oxymoron!  It was very difficult to understand the  customer service reps, as they all had accents and English was not their first language.  If you think you will need technical support in using any Chrome book, you should keep this in mind.I searched and searched to find a Google "live human" or even a human I could chat with online without success.  Basically their customer service is the troubleshooting information and the community site online.  If your problem is not one listed on the trouble shooting pages and/or has never been addressed in the community you are OUT OF LUCK!  I am a very good researcher and this was the first time I have been unable to find a phone number for help that leads to a real living human being!!!  Again this is something you should consider regardless of whose Chromebook you purchase.The Samsung keyboard is larger than the Acer one and it is so much better to use.  I found the micro keyboards to be a pain in the rear as I was always hitting the wrong key when typing.  Samsung has a great sized keyboard that feels very similar to my big Windows laptop when typing.I tried this last night as a tablet streaming a documentary.  It is really too heavy and bulky to use as a tablet  The old Acer R11 performed much better as a tablet in that regard.  The Acer also has an imprinted lid that creates a bit of texture making it easier to grip when carrying it opened.  (I tend to move from room to room if in the middle of a good documentary)  In general as a result of weight and material, the Acer R11 wins in comparing that feature.My other use was for video streaming.  I m not a big tv watcher, but I love documentaries and programming that can be streamed.  In addition I frequently watch how to You Tube videos on a lot of subjects.  This screen is far superior to the  Acer screen.  Not only is the quality superior, the aspect ratio is more like a standard tv screen so you get a larger picture size than I did with the Acer screen.  I have Samsung tvs and they seem to do an excellent job in this area.  If you are going to be watching a lot of videos, this is without question a noticeable improvement.Both devices have good batteries that are similiar in how long you can go before charging.  Some of the Acer models have a waterproof protection feature and an impact resistance which is better than the Samsung.  If children or adults like me are using the device that aspect should warrant serious consideration. (I doubt either would have been safe from accidentally pouring a gallon of water onto the top!)  I have arthritis in my right hand, a damaged finger on the right and loss of sensation to the ends of three fingers on my right (dominant) hand.  I like the weight and keyboard size of this one far more but I will have to take more care as it lacks the ruggedness of the Acer.In conclusion this is a great Chrome book which is worth the extra money if memory, screen performance, keyboard size and build quality are most important.  If you are using the Chrome book for just web browsing with minimal streaming use and want to have it access effectively as a tablet and also need one more resistant to breakage and spills then the lesser cost of the Acer R11 or Acer Spin would be the one I recommend.