When I received the item, there was a problem with the screen, so I sent it back. I wasn’t able to wipe the computer out and they called me and walked me through the process which they didn’t have to do so needless to say I was very impressed with their service. They issued a refund right away no problems at all, and I ended up buying another one, but I was very happy with how they handled it, and I received the refund in a very timely manner. Thank you Kameel at Kanga supply.