I wish Amazon would allow 1/2 stars. This really is a wonderful piece of hardware. I am marking it down 1 star however, due to incomplete instructions. It comes with 2 small antenna's for the wireless, but there is no mention of these in the instructions. I set the computer up, and the wireless was weak. After googling around for a bit, I came across another review that mentioned these antenna. Sure enough, there are 2 included in the packaging. Once I installed those, all was great!The packaging was well done, with the internals secured by foam. It came bloatware free, so no desktop full of useless programs. It plays my games (civ 6, No Mans Sky, and others) on the highest settings without problems. Its quiet and fast!It actually came with faster RAM then advertised, (3000) and that was a pleasant surprise! The keyboard and mouse are well constructed (would be nice if they were wireless however) and set up was a breeze (other then the aforementioned wireless antenna issue).I didn't rate the tech support, as I haven't needed them! Given the price point and the performance this appears to be a terrific value.