As soon as you get it check and make sure all the software that says is on it is on it. It told me that this had Microsoft Office Word Excel PowerPoint, and it doesn't. It doesn't even have the reader. And when you call customer support they're like oh well it's refurbished that's what you get or sorry it's out of warranty.That being said it works it works fine I'm not having any problems with it just a little bitter that I don't have word or Excel or PowerPoint.