I love Amazon, but that being said when I purchased this refurbished Chromebook I had no idea that it would come from a third party seller. The laptop is a piece of trash! The screen is heavily scratched. The charge cord does not work. I know it's an older laptop but waiting minutes for an app to load is ridiculous! This laptop is like being back in 1985! I can't say anything good about it. Fortunately it came from Amazon and they refunded me.