This is my first refurbished item ever and I was super nervous about ordering it.I took a leap of faith after the screen of my previous AUSUS suddenly died on me. I was not willing to pay 1000s of dollars on new one as I need one for basic work on daily basis.The laptop came super clean with no visible dents/scratches. The screen is super good and speakers have pretty volume. Being an SSD it quick boot and shutdown. The battery back up is currently around 6hours.No complaints and would highly recommend buying from this seller.