I had to return my laptop after the mouse cursor had mysteriously quit working after 3 days of use. While I am used toto Apple products, I tried troubleshooting my Windows laptop, even tried restarting in Safe Mode to troubleshoot, without resolve. I even performed Windows Recovery. Still, no resolve. Confused, I thought, That’s okay, I am within the allotted time to return my laptop. So, I requested a Return and opted for a new replacement (vs. refund). I was careful to ensure I remained in compliance with the Return Policy as set out by Amazon and followed the instructions, step-by-step. I downloaded the RA# and UPS label provided and used it to return my laptop as instructed. The following day, I checked the Amazon website for status of my return, only to discover that all information about my return mysteriously disappeared! I didn’t think much of it as more than a temporary technical error, as it was admittedly nearing the deadline for return. Having carefully followed instructions per Amazon’s Return Policy and with my Proof of Shipment Receipt from UPS, I was confident it would work itself out. NOPE. Evidently not. More than two weeks later, NO REPLACEMENT, NO REFUND, NO RESPONSE. …NO COMMUNICATION. And, Four to Five text messages later to the Seller (via Amazon website) — along w/ submission of my proof of shipment receipt and tracking# — STILL NO RECORD OF iNITIATION OR TRACKING OF MY RETURN. The History of my messages to Amazon / Seller and my Return Request are also *POOF* GONE!What the $&@! NO PHONE NUMBERS; Just the runAround.Apparently, I am now out $500 — AND a laptop. …Fabulous.KNOW THE RISK!