I mainly bought a box PC because I simply wanted to have a working product shipped to me and plug it in and turn it on. I wanted to avoid the headache of building my own PC as I know that if something is wrong that will involve a lot of troubleshooting and I just don't have the time or patience to deal with that right nowWell, first off when I received my PC I was worried because the box Amazon put it in had about 4-6 inches of wiggle room on top of it with no packing bubbles to hold it in place so the box containing the PC could freely float around the larger Amazon box.As far as how the PC was package from the manufacturer, CyberPC, they used heavy duty foam to hold the PC in place and overall had good package with 1 major exception. The graphics card was pre-installed on the system with a weird piece of foam surrounding it (didn't appear to do much) and there was a note when opening the PC that stated, "All components have been tested individually, the unit as a whole has not". I was worried again as pre-installing graphics cards normally does not end well, but after getting everything plugged in and turned on the system booted right up with no problems.After getting the system fully updated with drivers and firmware I proceeded to benchmark the computer while trying out the new COD: MW War Zone. All appeared to be okay the system handled the load fine but that is when things went down hill. After about 10 minutes into War Zone the whole computer powdered down and would not reset unless unplugged and plugged back in again. Double checked all my drivers and switched the power supply from a power cord strip to a dedicated outlet with no other loads on it to make sure.Tried again after updating some more firmware I guess I missed, and same thing, system crashed 10 minutes into War Zone all temperatures were within operating ranges and fans were working correctly.Called Tech Support, which was helpful but in the end didn't really fill me with much hope to this issue being resolved quickly. Tech Support had me do some diagnostics and said that it must be the graphics card that is dead. I was not 100% sure it was the graphics card versus the power supply unit but Tech Support said they can charge my Credit Card a Deposit and get me a new graphics card in a week, if that didn't work they would try the power supply next or more diagnostics.While I understand that Tech Support was doing their job I was not pleased with this diagnostic approach, and I couldn't actually get the GPU shipped to me anyway because they are not able to ship items to PO Boxes, where I live it is not secure enough to get a package and just let it hang around until I get home from work.Overall, I ended up deciding to return the unit and learned my lesson, if you are going to buy a box PC make sure you do so from your local Best Buy or Tech Store so that if there are any problems you can get them fixed immediately rather than play a diagnostics game of guess and check.Disappointed with Amazon for the packaging of the product and more disappointed with CyberPC for not testing units after assembly and the poor decision to pre-install graphics card on the system and not use more care securing it in place or just having it be a separate install.