when I first turned on the laptop, it came up to a blue screen and showed a boot error.  There was no contact info for the renewal company, so I contacted Amazon.  The gave me a link to the company, but it did not work and I was never able to contact them.  Luckily, I started the pc in safe mode and was able to run updates which solved the issue.  It works fine now.  There was no startup instructions included, so I had to shoot from the hip on this one.  it worked out, but the lack of contact/ support from the renewal company is a big problem.