While trying to input my password I noticed the E wasn’t working. After trying countless times, it simply would not work. Then after testing all the letters, I noticed the S and D also did not work. It’s obviously essential for all keys to work when using a laptop so this was extremely disappointing and I wouldn’t suggest you waste your money. Testing something so quick and essential such as the keyboard seems like a pretty logical thing to do before selling a refurbished product. It’s an external issue, should have been as easy fix and never released to be sold in such condition. Returning and purchasing with a different company.