I bought this computer in August, 2022, so I've had it only 10 months. It is useless and cannot be fixed by me or my husband, so it is essentially a piece of junk. Here's what is going on. First it is a refurbished computer (we bought 2 similar ones, but the newer one broke in a week and we sent it back). On this computer the cursor/mouse kept disappearing for no apparent reason. This happened about 4 times. Each time I shut the computer down, restarted it and the cursor came back. This last episode, about a week ago, I couldn't get it back that way. My husband managed to get into the set up area, and the mouse configurations (I don't know how he did it) and found that there were 3 choices for mouse, 2 of which had frozen buffer circles over them. He concluded that there was nothing we could do to get the cursor/mouse back ever and that the computer was a useless piece of junk. Fortunately, it was frozen in Freda/fiona, so I can finish the book I am reading, just by turning it on, signing in (it lets me do that). It goes automatically into the book. Let me say, I have no confidence in any pre-owned, refurbished computer from this time forward, and will not buy one ever again. That's saying a lot as the computer I am writing this on is refurbished, from an Amazon vendor, but it has it's quirks too, and the last computer I had before this one was also refurbished. But no more. Maybe Dell just makes junky computers as my husband contends. I don't know, but I'll guarantee that I will never buy a new Dell to test it out, let alone another used one. Buyer beware. It was a cheap computer and I got cheap computing.