Received this tower securely packed and as described.  It worked well for 18 months then it hung up on an update.  After leaving it overnight thinking it might just be a big update, it was still at 0% progress in the morning.  Needless to say, it wouldn't do anything after that, wouldn't even boot.  I didn't pay a lot for it, so I guess I got my money's worth.  My biggest suggestion when ordering things like electronics (especially if they're refurbished) is to get an Asurion plan to cover it if it kicks the bucket.  I had a 2 year coverage plan, so it was covered and I got a replacement quickly and easily.