I was very impressed for even though it was refurbished,didn't have a Dell keyboard,& the mouse Dell letters were faded,I am very thankful for it has the latest software,practically new!! I will get another mouse,& keyboard. Although i just had it only 2 mths,I am so behind on the new software which is causing me to factory reset until I learn about Microsoft Edge. Happy for it has been over 4 years without a desktop,& I don't like laptops!! Good deal for the price,& everything was wrapped very well,no dents,dings,nothing broken!! THX!!