This is the second surface I ordered back-to-back, they were both "amazon refurbished" the first one never even turned on! Then I returned it, and tried one more time, and this one had an update lock screen come up then it went off as if to start up, but just went back to that screen again! Over, and over, and over again. FOREVER! So unbelievably frustrating. DON"T BUY REFURBISHED SURFACE!