Keyboard was completely torn apart with keys fallen off and found loosely scattered in packaging. Computer will not boot completely. Stops in the middle of set up. I was promised a replacement being received in 2 days when I first reported it not working, and now I have been told it won't arrive for 7 days after I reported it. I'm really getting bad vibes here. Keeping fingers crossed on the replacement's functionality. This is so unlike Amazon!. Now the 2nd replacement arrived. Same thing. Called DELL. Said the both units were sent out by Amazon without an operating system. Returned again! I am pissed at everyone at Amazon. They offered me  $5  as compensation. What are they thinking ?