I have ordered this from two different sellers and had the same problem. The seller was quick to respond to my issue and return the item. However tried another seller same item and same problem so  I am returning the product again. The Chrome Book 2 will not charge. The charger does not go all the way into the port and will only charge the lap top if I hold it. This is frustrating as I had the original Samsung Chromebook and it lasted 3 years before my toddler finally did it in. Interestingly enough the charging cable that comes with the Chromebook 2 fits my Chromebook 1 perfectly ........ I will not try a third time.