The seller was great and shipped quickly, however I had the computer less than a week when it failed to open. I contact HP who told me I must pay $50 now and $15 per month for them to fix it and must give card details over the phone. When I explained it was only 1 week old I was told that I still had to pay and when I said I wouldn't the very rude young man hung up. This is a con to get more money out of people, there is no way  you should have to pay for repairs for a 1 week old laptop, HP you should be disgusted with yourselves, this will be the first and last time I buy a HP computer, returned and will purchase a DELL. People be warned.