The customer service was possibly on drugs. Not understanding that the order was for a touchscreen. Blamed someone else. Slurred his words. In cloud nine..The biggest cause of problems is the mouse pad. It has a failure rate of 80 percent and usually lasts for a100 hours before not making contact. This renders the computer useless. This is what the manufacturer wants. He thinks you will buy another one. Every Chromebook has the same problem. All three of mine all failed for the same thing. The reason is that the dirt gets inti the electrical connection of the mousepad and then it fails. I will have to connect a mouse to the USB connection to bypass the faulty design.