I bought my laptop in February 2022. The charger was loose, and the headphone jack didn't work, no one could hear me when I had headphones in. I just let it go until I found that July I couldn't sign in to open it. I would press one key and four dots would show up. I had a 4 year warranty with Asurion, which I paid $110. for. They repaired it, then on the way for it to be delivered to me, the empty box was found with no laptop, and the box was discarded at the delivery facility. Asurion refunded me for the laptop. I feel that I missed out on $110 for the 4 year warranty.