I was extremely impressed with how attentive the Support team was, when I contacted them with a question and an issue with my laptop. While this ended up not being the model that fit my lifestyle, they took my product feedback and replied diligently across days.  They also managed to sell me up to the next-higher model, the LapBook Pro, which I have been absolutely thrilled with.A surprisingly impressive 1080P screen, a tiny form factor and solid metal construction make this a great carry-on laptop. The HeroBook Pro doesn't have a lot of horsepower and that's actually literally why I sought it out. I was looking for low-watt Intel thin'n'lights that have power-sipping CPU's and not a giant charging brick for a tiny travel bag, without forfeiting screen resolution. The $250 price tag make Chuwi's lineup attractive, and the qualtiy metal construction made it a good value, I feel.I would suggest, if you can, looking at the next-up model (the LapBook Pro) for juuuuuust the right amount of power for on-the-go, even for streaming intense 3D games from Steam Link or GeForce Now.But, if you just want to watch downloaded videos or catch up on email, the HeroBook Pro will accomplish all the fundamental tasks.  Its 8GB RAM is enough to happily run Win10. It screen is better than the cheap 768p panels on MOST budget devices. And it isn't limited to ChromeOS despite being half the price of many/most prominent branded Chromebooks.