The moment I opened the box from this company, I knew I was in trouble.  I don't particularly care about the cosmetic appearance of things as long as they work, and I didn't expect a refurb to look and feel like new, but this product was in real bad condition.  It was extremely dusty, the chassis was banged up, and there was gunk in the USB ports (one of which was so bent that I couldn't even plug the crappy mouse into it).WORST OF ALL, it didn't work.  On the initial boot up, an error message in the BIOS appeared indicating a system failure, likely caused by power loss.  I researched the issue for about 10 minutes before determining that a replacement part was most likely necessary to MAYBE remedy the problem.  I didn't purchase this PC just to turn around and purchase replacement parts, or to play doctor.  I needed a computer that was fast and reliable.  Not a project.While the boot up could not get past the BIOS screen, I was able to hear the fan, and it was incredibly loud.  I mean, it was loud to the point that even if the computer did work, I don't think I would keep it.  Sounded awful, and emitted a high frequency pitch that was unacceptable.When you call the company, you do not get the same company on the phone.  "Microbee" is either a fictitious name, or whatever else.  Do not count on reaching them if you have to.  Moreover, I am quite certain the company is based out of India, so good luck dealing with them after you can no longer deal with Amazon.Overall, this was a horrible product that was delivered to me.  It might have turned me off refurbished PCs altogether because what I got was a serious clunker.  I took a gamble and lost.  I considered asking for a replacement, but I can't imagine ordering another from a company that sent that out to begin with.  I mean, all they had to do was turn the damn thing on.  Not sure how hard that would have been.