I have owned Acer computers in the past and was very happy with them. Not any longer. I bought this in June 2021 but due to work travel did not open and startup until Oct. BIG MISTAKE! Started up just fine, I used it maybe 4 times on the internet to read a couple of newspapers, that's it. Did not even have a chance to add Outlook or Office. Now when I start it up,  the ACER name shows on the monitor for about 2 seconds then a black screen, nothing else. I did hard reboot with the power button, same thing happens. I unpluged it for a few minutes, same results. Thats about it for my tech know how. Went to Amazons chat support and they were as helpful as possible but it is past the retun date so all they could do was give me a link to ACER tech support. I had a very hard time understanding the gentleman on the phone but he said (like other reviewers have stated) that I could pay to ship it to Texas at my cost or they could send me a USB thumb drive in 3-5 business days that would reboot windows 10? I will wait for the drive and see if this corrects the problem. The ACER support gentleman told me several times "that we are a very big company an this will just take time." Again, Amazon support stayed with me in chat through out, and said they will be monitoring the responce from ACER. I will update this review after that. I did notice that ACER does not even respond to the reviews that are posted on here. Sad.