When I opened the Chromebook, I was pleasantly surprised.  For a "good" condition product, it looked brand new! The only evidence of previous use is a recessed space bar - but it works fine.  I bought the Chromebook for my husband, who is not computer savvy.  He was able to use it with no problems right away.  The seller did a great job of packaging the product (it looked like new) and sending it off quickly.  I received it a day after ordering it.