Since receiving my order, I had to contact BTG about 4 times.  1.) Did not come with VGA cables to connect monitors to PC(they mailed me the cords) 2.) Bluetooth for wireless was not working (Had to be plugged into the back) 3.) Speakers were not working (discovered this PC does not come with installed speakers (need to purchase separately. 4) Other issue I cannot remember.  All in all they do have great customer service, they would be able to save everyone the headache and provide set up instructions and make sure all the pieces are in tact before shipping the package, but it worked out ok.  I feel I could of gotten a better deal, but I was desperate and running out of time.  All in all happy with my purchase.