I purchased this PC for my granddaughter for school. I was surprised that I ordered the Ultra Small Form Factor model but that worked out well for the space available. The PC came as promised with all features installed and working. I did have to purchase an USB wifi dongle for internet connectivity. The unit was not loaded with tons of bloatware. I installed a copy of Office 365. The PC opens and shuts down rather quickly even though it doesn't have an SSD (future purchase). I am very happy with the unit. The seller did a fine job of refurbishing and delivery was on-time. Two thumbs up.