The tech support guy (terrible with names even when I'm not freaking out) was a real hero. I had a lot of bad luck with this system but he was there every step of the way. Spent a week trying out options with him before finally discovering my issue and solving it. I feel like we went into battle together!The system itself is, let's call it, "quirky." But the company is dedicated to customer satisfaction. If you are a tech caveman like me it's very reassuring knowing they won't abandon if the first (or second or third or...) solution to your problem doesn't work.Very patient. Explains things. Did that thing where he took the computer over remotely so he could examine all the programs I had installed to see if that was the issue.Extremely happy with the service. Praying the computer itself has finally been tamed.