No one will make me get out of my head that they sent me a laptop that was new! This refurbished laptop exceeded my expectations by a lot!!! I am not sure what I was expecting, I needed a laptop for school and this one seemed to be what I needed at the right price. Dell seems to make machines that last so I trust the brand but the laptop was refurbished so I took a risk with the sellers. On top of everything they only had two reviews at the time I purchased (and still) anyways, I figured worse case scenario I would return it. But from the way they packaged it to the condition of the computer it seriously looks and feels like new, I was blown away. I have had it for almost a month now and it is amazing! the only thing is this... on the pictures it shows like it has a pattern on the lid cover but the one I received didnt. I tried to email the sellers but they never replied. too bad because that is literally the only downside, their customer availability.  Now, I like the smoothness of the laptop but it is not as advertised in that sense. All the other features are exact. Mine is like smooth rubbery/gummy idk how todescribe it but its really nice. like I said, just not as advertised. ok so im in love and so not regret it one bit. Thanks for reading.