This is the first pre-built pc I have ever purchased. I have never taken the time to learn  how to build them. My wife and I ordered the same pc on same day (prime day).  Both of our computers arrived together. When initialing setting up the pc I ran into an issue my wife did not. She was able to detect our wifi while I was not. I figured no big deal, just update some drivers. So once Windows was Installed I updated the drivers for the wireless card and got nothing.After a lot of reading and YouTube videos I concluded it was hardware problem. I called the CyberPowerPC product support number only to find they don't work on Sunday. I then called Amazon technical support and their solution was to call CyberPowerPC's technical support. The person I spoke to at Amazon was supposed to call me back the following day after speaking with CyberPowerPC's technical support. By noon I was tired of waiting on Amazon so I called CyberPowerPC's technical support.They told me the correct solution, which was to unplug the wireless adapter and plug it back in, which first required the graphics card to be removed. The person I spoke to was supposed to email me some videos, but either recorded my email wrong, or never sent them. After ten minutes of waiting for an email that had not arrived (and never did) I went to YouTube and found the CyberPowerPC video on removing the graphics card. The video was not shot well. You have a person wearing all black, a black back drop, a black table top, and they are taking apart a black computer. The camera angles were also less than helpful (remember, I have never built a pc).After the graphics card was removed I found the wireless adapter pretty easy. I unplugged it, plugged it back in, and it has worked fine since then. The job required some needle nose pliers, tweezers, my two smallest screwdrivers and standard size screwdriver.The machine runs well, it does want I want it to do, but this was a bad first impression. Especially since my wife was up and running right away while I had to play IT support for a few days.