I ordered this computer to have as a back up. I just opened it and turned it on this past weekend. It won’t open up, just keeps spinning. I took it to Best Buy and The Geek Squad ran all of the diagnostics. They tried two new hard drives and both failed. They said it’s the control on the mother board. That there probably isn’t anything wrong with the Hard drive after all. Even though this was not an expensive laptop, it should at least work! It’s never been used.