This is my second refurbished computer.  The first was not a success, many problems, a return for servicing, a second unit, months of no computer to use because of a bad machine and worse service.  So, why did I try another refurbished unit?  Bercause of a review I read on Amazon of a refurbished computer that mentioned the truth: all refurbishes are not the same.  The reviewer specifically recommended Skytech, I decided to take a chance.  Wow!  The computer arrived in a new box with proper packing in record time: two days.  When I opened the box the computer did look pretty much new.  There were two chips in the plastic bezel; had they not been present I would have believed the unit was new.  This is my first computer with a solid state digital data storage unit and it is my last computer without SSD. m If you are still reading my comments take this to heart; SSD is THE WAY to go.  The computer boots rapidly, downloads astonishingly rapid.  And all this without the noise of a hard drive.  I cannot say enough good things about this computer.  It is one of the best purchases I have ever made.  Refurbished: maybe.  Skytech refurbished: absolutely.  I did not comment on gaming features since I don't game.  Likewise for Tech Support: I have had no need for it.