Almost immediately after purchasing, the chrome book would randomly turn off. This happens so frequently, it cannot be used. Amazon directed me to the seller, who directed me to Lenovo. Lenovo doesnt have the product in its help modules.Upon reflection:Dont purchase from Smartisan TechConsider not purchasing used devices from AmazonConsider purchasing from Best Buy or Walmart, where you can actually get a live person to help you through the issue, not an endless circle of help site suggestions