The PC is fast and works seamlessly now, but...out of the box it didn't start the Windows OS. Just got to the HP logo and then stayed with a dark display. After several tries on my own, I called Amazon's customer service and had to download a Microsoft file on my laptop and then, with a usb flash drive inserted on the new PC and restart, with no success. So the associate setup a call back to get me in touch with a HP technician the next day. The custumer experience was good (althought at times it was hard to understand the difficult accent from the associate, which I don't have a personal problem with it, but she needs to take a course in conversational English). The HP technician's resolved the problem fast. It turn out the PC only needed a "hard reset" and Windows came up and the usual initial setup for a new computer followed seamlessly. I read about the same problem in the reviews before I bought it, so I wasn't too worried, but this shouldn't happened. I have bought several computers for years, since PC started, and never had this problem, including with computer bought online. It wasn't damage. Maybe had to do with the mail handling or a shoddy work at the factory.The other thing is that the front usb plugs are a little off centered in the chassis or something like that because plugging any usb takes a bit of trying. Again, this shouldn't happen with a HP computer. Probably their selling it at a lower price due to these things. Anyway, the issues where resolved fairly quick and I got a high end desktop tower  for an affordable price, so I'm satisfied.