I've had it only a few days, but so far I'm very pleased. It came in A+ condition, WAY ahead of time, just like new, the diagnostics (F12 at bootup) are good, and it is a lively, very capable unit with an excellent display (at the very top of my gotta-be's was a matte screen, I use it in a very bright environment, and it meets that requirement perfectly). My only disappointment is that it doesn't have separate volume/mute buttons (it has Fn +/- volume, not nearly as handy, I guess I'll get used to it). One surprise: I assumed that there wouldn't be any damage insurance available, so beforehand I found a deal from Progressive, $200+ for 3 years, $50 deductible. OK I thought, not great but I'll buy it after getting the laptop. When I checked out, they offered  4-yr, no deductible insurance for about $150. That's a great deal for a 3 yr old laptop, surprised they don't trumpet it in the description.An update after 3 days: I found a few problems with the software that they should have caught before shipping. I got in touch with them and they immediately sent me a UPS return label for a replacement, but that would take over a week before I get one back with a mirror image of this one, which it set up exactly to my specs. Not an appealing idea. Fortunately it still has a warranty so got in touch with Dell. After getting cut off twice, the 3rd agent did a good job fixing it. So a caveat: if you get this, get someone who knows IT to check it out (I'm a little smarter than the average IT bear, so at least I knew where to look for problems). Unfortunately then I'm downgrading my rating to 4 stars.