I’m amazed at the pristine condition of this item. Aside from a couple of rubs and nicks on the case which would be acceptable even on a new unit you cannot tell it is not new. It functions perfectly and quietly and is very easy to install the preloaded Windows 10 OS provided. One slight disappointment is that the BIOS version included is very old and it cannot be updated to the current version available from HP.  I tried to get help from the both HP and the supplier and they could not help me.