I knew it was refurbished, so I wasn't expecting perfect. But the side of the computer is missing a screw I think, so the side keeps pooping open. Otherwise, it was packaged well, screens look and work great. At times it seems like it lags a little, but it doesn't bother me. Now if I was gaming it may be an issue.It does not come with set up instructions. It's pretty easy, but I did have to look up how to set up the dual screens.For the work I do it works really well! Great value.