Product was bought as a Christmas gift for my mom to replace her desktop.  As a "renewed" computer, I expected cosmetic issues.  However, this one had many scuffs, scratches and deep gouge marks.  When I connected the computer, it came on.  The first screen I saw was an error screen.  It indicated a problem with the hard drive.  Eventually, it went into Windows 10.  I think I can deal with the hard drive issue, but I shouldn't have to.  This "renewed" computer is suppose to have been product tested prior to my having purchased it.  Issues such as this were to have been corrected.  Furthermore, when I tried to access the cd/dvd, it didn't display as a drive to be accessed . When I pressed the power button to eject it, it received power, but would not eject.  This is due to the case being improperly reassembled.  In fact, when I looked closely at the case, gaps could be seem when it should fit closely together.  The edging around the cd/dvd player didn't fit properly.  It blocked the opening from which the player needed to eject.  It couldn't get out.  When I checked the software, I sound three drivers for cd/dvd. One was the correct one.  I also found other software installed.  One print driver had a name attached "Carlos." I'm not sure if this was in reference to the shop from which this "renewed" computer came or to the previous owner. I haven't explored software further to see about other software or bits of software that may be linked to previous owners.  However, this machine is definitely NOT worth what I paid.  It is NOT in good or even fair condition.  Be very cautious in purchasing from this seller.  I've bought multiple refurbished computers in the past that were in excellent condition.  I spent this morning reordering a computer so I would have one for my momma for Christmas because this one was garbage.  I may be able to use the parts to repair her old one that was failing.  I'm not sure. However, it wasn't worth $200plus for a used hard drive that may not work.