Update:  After spending 2 hours on the phone with tech support yesterday, I ws been told that  Windows10 is corrupted.  They tell me this is a "software" probelem and not covered by the warranty.  The man who was helping me gave me some things to try that didn't work.  So I'm on hold again with tech support.  It's been 52 minutes now.  I think they deliberately try to convince customers not to call by leaving them on hold for extended periods. I won't buy another hp.  Terrible customer service and based on my last 2 laptops - a questionable product. I bought this laptop in November of 2020 - 7 months ago.  Lately it's been dropping my internetconnection which I would attribute to my internet provider, except that it didn't impact my work laptop or my smart tv.  Then two days ago I tried to copy excel files to my external hard drive.  I got an errormessage (blue screen) then it automatically rebooted.  I tried again with two different flash drives.  Same thing happened.  I went into some of my Excel and Word files today and a lot of the data in my Excel filesis gone.  I bought this computer after a catastrophic failure of my last HP computer when I lost all my files.  This time I bought the external hard drive and multiple flashdrives so that I could update my data and never have that experience again.  I've lost a lot of data this time, but thankfully not everything.  For context - I am the only one who uses this computer.  I have never dropped it, spilt anything on it, or harmed it in any way.  I have no idea what caused this or what it will cost me to repair it.  I thought this computer would be great.  I'm very disappointed.Last update 10/31 - As of tomorrow, I've had this laptop one year.  It has been shipped back to HP twiceand still isn't working 100%.  It has begun to drop connection to my wifi (even though they replaced the card last time).  I've never had what I believe to be a lemon before.  But I've had nothing but trouble with this laptop and now the warranty has run.  I constantly back up everything to an external drive because I totally expect any minute it will just die.  What a piece of junk.