I received this reconditioned MacBook and the overall condition outside condition of the computer was excellent. Once I started to use the computer there appeared to be an internal processor issue. The computer would randomly lock up and would need to be rebooted. After trying numerous troubleshooting techniques the issue remained unresolved and I decided to return the laptop.After returning the laptop, I tried to get the seller to refund the purchase price. After numerous messages with the seller, they stated that a refund was going to be issued...but it never was. It took three months to receive my refund, which occurred only after I filed an A to Z complaint with Amazon.