Ordered for my disabled brother, hearing, vision, and mobility issues. Quit operating 2 weeks before 90 day warranty was up. Set up return through app chat person told me box would be provided and postage. Ups showed up with just label. After 4 chats, 2 where employee said they would supply assistance; the supervisor said they wouldn’t send box said return in whatever he had. I live 500+ miles away idk what he had. Someone found him a box 3/6/23. Ups has not picked up. Now I have no way of communicating with Amazon because there is no longer a box for chat on that item. Warranty up 3/7/2023.