Folks, I have spent HOURS doing tech support with HP, I've had to buy an ethernet cable adaptor & a flash drive, & still don't have working wifi. In fact, when I first reached out to HP, they informed me that because of how complicated my issue was, basic tech support wasn't going to be able to help - I would have to pay for tech support in spite of having just gotten this laptop. After all this, they've now told me I have to send the laptop in for repairs, paying for all shipping & repair work. Again - on a laptop that NEVER worked, and that I've owned less than a month. I've invested far too much money and time into a laptop that should have worked out of the box. Steer clear.