I loved the big 17" MacBooks when Apple still made them because I could perform a lot of upgrades, etc. - but especially for the spacious screen. When I came across this 2019 16" MacBook Pro I purchased it with some hesitations, it is used and refurbished. There is also the different conditions depending on scratches and other signs of wear. I've bought Apple products, including laptops, from Apple's used products which are also refurbished. All the used laptops I've purchased from Apple has been like brand new. I was apprehensive about buying one from Amazon.The laptop came in a run of the mill shipping box, including power brick and C cord. The laptop is in excellent condition. I had to look close to find any damage or signs of use, and what I found was very minor and hard to find. The screen has no dead pixels and looks great. I got the model with the Intel Core i7, 16mb ram, and 500gb hard drive. It works great for what I use a laptop:  word processor, watch YouTube, web browsing, and other light uses. I also have a 2023 MacBook Pro with the apple M2 pro and really there is no comparison. The M2 smokes the Intel chip. I was aware of this when I purchased this laptop so I'm fine with the speed difference.The power brick was not Apple and not rated anywhere near what Apple had included with the original. I contacted the company that refurbished it and within days I received a replacement. The replacement was still not rated as high as the original, but it works and I didn't request another. The nice thing was I did not have to go through the hassle of boxing up and shipping the first power brick. The company was fast to respond to my complaint and had the replacement shipped quickly.In the pictures I included in this review, there are a few of the bottom side. At first I thought it was a plastic cover, but obviously it's not. It's some sort of what I'm guessing to be a protective shield. It's not something I would put on my laptop mainly because it might interfere with the cooling system. It does not seem to make the laptop run hot. Also, when I've watched reviews on YouTube the reviewer almost always whines about the cooling fans and how loud they are. I can hardly hear them when they kick in and for what I use it for, the fans don't run that often.Will I ever buy another Amazon refurbished? I wouldn't hesitate. I have no problem referring a friend or relative.