Didn't give it a score for gaming, but don't consider that bad, it's not a gaming PC.  I could easily add in a video card and I have no doubt the PC could handle it.  Also no comment on tech support, just because I had no need to call them.Worked great out of the box, 10 times better than what I was using.  Assuming it lasts I will use this company for my next PC purchase as well