Every so often the Intel driver that is supposed to recognize wifi signals becomes corrupted and the laptop is unable to connect to the wifi.  The problem is this laptop doesn't have an ethernet port for a direct connect and neither did it come with the proper attachments to be able to direct connect.  The first time it happened, we were able to easily fix by Uninstaller and rebooting but times after that takes multiple attempts before it gets fixed.  Not happy because this laptop is not reliable.