UPDATE: I still have NOT received a REFUND on this computer. I expect Amazon to do better!!The picture I'm including was taken when I opened the box.  First of all, packaging was (sufficient) but far inferior to anything I have ever received from Amazon. Then the missing faceplate on the DVD drive was discovered and my initial thought after making sure it was not just loose somewhere in the shoddy packaging was to pack it back up and ask for a replacement.  Instead I decided I could live with the appearance and loaded a couple of very basic programs.  Instantly I noticed each of the programs I had previously loaded on other machines were taking an incredibly long time to download and install. Now I have a 1 GIG Internet Provider, so most computers run extremely fast on my network.  However, when I ran a speed test on this computer the download speed was less than 30 mbps!!  I tested it a couple of times and even on different servers thinking that it just wasn't possible the thing was going so slow and it had to be a mistake.  But it never once even came close to 50 mbps, far short of the 350 mbps or near 1 GIG I get on all other computer systems I own.  It is simply incredible that a computer so hyped and with 32 GIG RAM Memory using the I7 Processor can't perform as well as my oldest 2016 8 GIG laptop.  You should also be warned that while the advertisement states the monitor connects by HDMI it honestly does not.  They do include an adapter to make an HDMI connection possible.  But an adapter is NOT a true HDMI connection.  Same is true with the WIFI connection also requiring the use of an adapter and taking up one available USB port just to connect to the Internet.  I do have to think that perhaps those two issues have some type of impact on the slow download and upload speeds. All that said, and after spending a few hours with the computer I ultimately packed it up and returned it for a refund.  I would NEVER recommend this computer to anyone and instead state the 1 star rating I provided is actually too HIGH.  So my recommendation is to stay far away from this computer, keep shopping and get something that works.