Graciously giving this product three stars. Customer Service (Eric especially) pulled through and I'll happily give them four stars instead of five due to one minor delayed response when I received the unit back, post repair.When first received, all worked well. Super easy to set up with zero complaints. Hassle (1): Around the second week the power source failed. Messaged the seller immediately and received a prompt response from Dave (Thank you). I was provided a refund or repair option. I chose to repair knowing how mechanical mishaps occur and with the understanding this was a refurbished unit. Hassle (2): I mailed back the unit (new box and shipping foam, -$30). The unit was quickly repaired and shipped back promptly. No complaints. Hassle (3): Ran into an issue with my mailing address, causing further delay, but as far as I know, has NOTHING to do with a seller error. Hassle (4): Once received, I powered up. It worked but straight to a start-up screen, not identifying the hard drive. I'm not tech literate so I messaged the seller and received a fairly quick response with request. I complied and had a few days go by with no response. Had to involve Amazon Costumer Service. When I heard back I was advised of an easy fix solution. Made phone contact with Eric. Eric got me up and running. However, to no fault of the seller, I couldn't get online access. Contacted Eric via phone and he took time to help me figure out what was wrong. Got online and now I'm up and running again. Short end, a bit of a hassle, but in the end, so far... it all worked out! THANK YOU FOR YOUR GREAT CUSTOMER SERVICE!