Dell has gone downhill.  This was a lemon from the start. I purchased this for my daughter for college and it arrived on time, however in hindsight we believe it was used and returned.  The audio crackled from the start. The screen glitched out periodically and continues to do so. Today the computer won’t turn on or off and it is severely overheating… the fan runs and stops and it seems like it’s going to catch fire because it gets so hot.  What a scam- lucky we still have an HP as a backup… I’m sticking this thing outside before it burns the house down.  We couldn’t be more disappointed.