The case and internals appear brand new, not even a scratch.Impressed that the SSD is of the higher performance PCIe NVMe type instead of the cheaper SATA.Nice that the most recent version of Windows 10 was installed, although it required a few updates; also nice that its the Pro version and not just the Home version.Also nice that Chrome was already installed, saving a bit of time and skipping all the "doomsday" warnings from MS when Chrome is installed.Only criticism is that the supplied keyboard and mouse are "El Cheapo" but I expected that and don't need to use them. My suggestion to seller is to just skip those.