Product arrived with free casew to hide scratches all over unit. Said it was free gift. Will not stay powered on without power cord AND THIS IS A LAPTOP!!!!! DISGUSTED WITH AMAZON AND NO CUSTOMER SERVICE OPTIONS. Update: I was contacted by Katlyn in customer service whom has offered a friendly resolution. This shouldn’t happen. Products that are labeled “Renewed” are used products that the customer can feel confident that it’s in the best working condition because it has gone through a battery of test. It’s kind of like buying a “Certified Pre-Owned” vehicle (I’m a car salesmen) from an authorized dealer. No one expects to have immediate problems with a product with this kind of label and my experience was the exact opposite.