This laptop is fantastic. I got it for my mom who's a medic to use to write up patient reports and do her paramedic schooling on. It works just like new.Unfortunately liquid got on the bottom of it. It worked fine after letting it air out but now it's not doing so good.Their tech support was very understanding and tried their best to help but it looks like we'll just have to go in and see if it can get repaired or order a replacement. If we have to we're definitely going to be buying from here again.I really appreciate you guys trying to help us despite it being a problem on our end.Thank you