This system was acquired as a supplemental business machine. It was delivered ahead of schedule and was extremely well packaged. The system was meticulously cleaned by the refurbisher. The physical condition of the case was excellent. The hard drive installed was a Western Digital (not some off brand). There was a small problem with the CD ROM drive which was resolved with a single call to the vendor--a replacement drive was quickly shipped. The keyboard and mouse supplied (no monitor was ordered) were of significantly higher quality than expected at this price point. Overall service and quality were excellent. This vendor is highly recommended. I would--and probably will--do further business with them.