I purchased this touchscreen laptop for my 10 year old daughter for her birthday. I must say, the laptop when it was working was great! Loved the touchscreen feature and the fact that it can fold to use like tablet style. Unfortunately one day it suddenly stopped working. We were sitting together when it just went black as if you held down the power button. I thought it was very strange. Even when plugged into the charger there weren't any lights coming on. It was not dropped or damaged. The part that really bothers me, and honestly this is more my fault for not backing up the photos, but she had photos on it that she and her dad recently took together and soon after he suddenly passed away. I won't be able to retrieve them and I only solution I have been offered is to return it. I am disappointed with this and will make sure not to choose refurbished in the future.