There are a bunch of sellers who refurbish (presumably ex-corporate) machines so expect some ymmv. Mine came from a WA company called Gizmo Bing and arrived well-packaged. The machine is as spec'd and works well. The keyboard and mouse are new, but low quality and from a generic brand "BTO".The boot time into windows 10 sped up from 40+ seconds to ~10 seconds after I added a sata SSD to the machine. There are 2 spare SATA ports (you need to buy the cable) so you can add a couple storage devices. The case comes apart easily and provides tool-less access to the drive bay or power supply -- just press these green levers and parts swing out.This CPU is still quite fast in 2020. It's only ~20% slower than the i5-1035g1 that appears in most mainstream laptops, so this is a very economical desktop, assuming you add a SSD and already have a monitor.Overall this is a good machine but keep in mind that you'll probably want to buy the following: SSD, webcam, quality keyboard, monitor, (and maybe usb bluetooth if you need bluetooth)