I've used this chromebook for almost 3 years and have absolutely loved it. I'm sad that I need to upgrade to something with more RAM and processor speed because 4gb isn't enough to support all the tabs and windows I need for my work. The hinges are a potential weak point, but mine only broke because the computer fell onto a hard hospital room floor. I was able to get replacement hinges for a low price and they work like new. I've had to clean the track pad a few times, which is to be expected after a lot of use, and the computer just keeps running. I've had to powerwash it a few times as well, but setup is always easy with chromebooks, and having things saved on the cloud means I don't really lose any important files. The touchscreen and 360 rotation makes it really versatile, especially when I used it to stream movies for my little one who was hospitalized and needed to watch something familiar and comforting. I've also enjoyed the connectivity options with my android phone, being able to unlock the laptop when my phone is unlocked, sharing my phone data as a hot spot when I don't have access to wifi, having the same apps and synced info, etc. Google owns me, and i have no problem with that. The USB C charger is fast and works with many other devices, and there is a charging port on each side of the computer.I have a sentimental attachment to this little laptop because it's been with me through so much, and I plan to continue using it, as well as share it with my kids when I upgrade to a faster chromebook for work. It's still supported until 2030 and is a solid little computer for web users!