I was happy to initially find this computer for my son when he had to shift to at home school due to the pandemic.  I purposely didn't want him to have all the bells and whistles of a fancy computer, but I didn't want him in a Chromebook which was too limiting.  The problem with Lenovo is #1 The computers are terrible!  They work just fine, until they don't.  Then they just totally die and are unable to even turn on.  (I have since found out this is a common issue with Lenovo from multiple Best Buy/Geek Squad employees.) #2 The customer service is absolutely terrible!  #3 I paid for THE most expensive comprehensive coverage plan and insurance so that I would never have a problem.  Then when I had a problem, no one would help me and they sent all over to multiple Best Buys and told me to buy more and more stuff (which they then, wouldn't return.)  After 20+ calls, running all over to multiple towns and shops, calls to amazon, the insurance provider, etc., I finally talked to one Lenovo sales rep at Best Buy who said to me "Look, I'm just going to level with you - Lenovo computers are terrible. - Just get a better one and try to get your money back.  They'll fight you on it, but keep trying - they are liable."  So that's what I did.  I couldn't be happier with my son's new computer.  As I type this as I'm sitting her waiting for my "return label" for a new power cord that they convinced me to buy at the end of July.  I knew before I even received that cord on Aug 5th, that I was done with Lenovo forever.  6 calls into the company so far over these 4 months and no return label and no refund for this overpriced cord that is still sitting in the unopened box.  Every time I call they say "Let me put in an email request for a return label - watch for it in your inbox!"  This is BS.  Nothing ever comes of it and when I call back in 5-7 days they act like this is the first call I've ever made to them.  I don't usually write negative reviews, but I hate these guys so much.  I've spent probably 100+ hours just trying to get ANY of my money back.  Thank goodness for Amazon, who stepped in and said that I should have been covered and they will honor at least the main purchase.  The items I bought directly from the company, I'm out of course.  Save yourself a whole lot of headache and just buy something else.  Seriously.  ANYTHING else.