The laptop was good for two month. I lost my final paper because it just powered out when I unpluged it from the charger. I should save it more frequently, but I did not expect it to happen. I read the other reviews and figured that I was not the only one having the issue. Contacted asus and it was slow and painful. They had no idea and no solution for this issue. They asked to send the unit to them and said the whole process will take about a month. I really hope that they have some smart ways to do the customer service other than wasting the customer's time.Also, the customer service call getting disconnected autometically when it passes 30 minutes. I am not sure why, but I had to call back to them explain my situation every time it got disconnected.I loved asus because my n55s laptop which I purchased in 2012 still runs very well. I also bought a asus chromebook in 2015, which still working except the broken screen (i connected it to one of my tv). However, this time, it was a huge disappointment.Previous review: Great battery life. The screen is reflective and keyboard has no light, but great price and works well. I can code anywhere and anytime now. If you know its capacity and utilize it well, it is the best you can get for the price range.