i bought this refurbished, so in a way i guess this is kind of my fault, but this should be sorted out before being shipped.anyways, when i bought this, almost everything worked great. booted up just fine, no issues with setup or anything. the first problem i noticed was the headphone jack. the only way that i could get audio to go through my headphones was if i plugged them in and then restarted the laptop while the headphones were plugged in. tried deleting and redownloading the drivers, but that did nothing.not exactly a deal breaker as i was going to get some bluetooth headphones anyway, but annoying nonetheless.