Upon receiving the device, it seemed to work at first but then within a few days certain aspects began shutting down. After attempting to troubleshoot on my own, I contacted Apple support. They kept escalating the issue up to different supervisors as everyone was stumped.  Finally, it was determined that the device was not properly refurbished. It was not erased correctly and the previous ownership is causing the device to lock up and malfunction as a result. Apple said that they can’t determine why it wasn’t refurbished correctly, but an item this new sometimes will eventually prove to be stolen. I am so upset. Days of trying to get this to work and now I have to return and pay a restock fee to Amazon. If I could give negative 10 stars I would.