I was extremely disappointed when I received my MacBook air.  It was in an oversized box with some bubble wrap, not very safe.  Next it was disgusting, full of crumbs, glitter, and dust.  I spent forever cleaning it and trying to get glitter out of the speakers.  Next I noticed how scuffed and beat up the computer actually was.  I mean I knew it was open box but when I read minimal scuffs I dont expect chips if gold coming off.  My last straw was the fact that the screen is damaged.  The battery life was awful and it's a fingerprint magnet.  For what I paid I could get I brand new iPad, which I will.  I wish they had uploaded pictures of the actual computer I would have received bc I would have stayed clear.