The laptop was received in like-new condition.  Set-up was easy.  I bought this laptop specifically to do my taxes (since I could not load non-work software onto my company PC) and as a back-up for when I could not use my work PC.  I was able to load the tax software and submit my taxes successfully.  I essentially used this laptop maybe a half dozen times.  The PC was then put away in my desk shelves with no extremes in temp or vibration.  6 months later, when I needed this laptop it would not boot up.  PXE-061 Media Test Failure = essentially the SSD hard drive failed, which was frustrating.  I contacted customer support and they went above and beyond to resolve the issue.  Great seller!  And a really good value for a laptop.