I have purchased refurbished laptops before and had great luck with them.  I decided to buy one of these for me and one for my mom since they are the models we are both looking for.  We setup the laptops and I noticed right away that part of my keyboard did not work.  I messaged the seller and they sent me a shipping label for a replacement.As I was waiting for my replacement my mom noticed the speakers were blown on her laptop.  They would crackle very bad and you could not understand what was being said.  I received my replacement and shipped my moms back so she could get a replacement.When I tested my replacement I first noticed that the hinges were very weak to the point any bump of the laptop would cause the screen to close.  I figured I could live with this but noticed another issue.  Even when plugged in the laptop would get the low battery warning after about 45 minutes of use.  This would cause it to run very slow.  Sometimes it would recover and sometimes it would freeze requiring a hard reboot.  Once restarted the battery would now say full, but would again message it was low after about 45 minutes.  I turned off the battery saver option to see if that would prevent the freezing but it did not help.I contacted the seller and asked them if these are fully refurbished laptops or if they are just used laptops that I should expect issues with.  They told me I can either replace or return the item.  I asked the question again and they said, "We are not guaranteed that the replacement would fulfill your expectation so please send them back and we will initiate a full refund."  To me this means that they are selling items that they know have issues.We are still testing out my moms last machine but I am very disappointed with what I have received.  When working on battery the worst one lasted 25 minutes and the best on lasted 50 minutes.Save your time and buy something else.