When the box showed up at my house, it was basically destroyed. I wasn't hopeful, but I figured it was probably  packaged securely  inside, so I was fine. I opened it up and the packaging was pretty good, but I noticed the laptop was pretty filthy on the front. It appeared to be from someone's fingerprints. When I opened the laptop, it brought me to the sign in screen of a complete stranger. Essentially, I purchased a brand new laptop and they gave me a refurbished one without even doing the refurbishing. They literally just packed it from a customer and sent it to my door. I've been a Lenovo and Amazon customer for years and this is absolutely unacceptable.