Update:Have been able to get everything to work now. Needed to take the internal battery out, wait for three minutes and replace. Was simple to do. Windows 10 preinstalled and just need an activation key. So that was simpler than I thought. Once got customer service problem was quickly resolved.So far one star. Willing to revisit. Cannot get it to display out of the box. Have tried VGA to VGA and HDMI to HDMI. Have tried to contact technical support but so far no luck.