So when I ordered this laptop, I paid like 50 bucks extra to get it shipped to me like two or three days after, the day came and I never got it. So I contacted customer service they said my package was stuck at the shipping faculty and they would "raise a flag" for it to be released. I asked if I would be returned the extra shipping for which I was told I would get it back as soon as it was shipped. So bout 48 hrs later I still hadn't gotten any updates on the shipping so I reached out yet again to check on it, they told me it was still stuck at the shipping facility and that he recommended I cancel the package, he offered to cancel it for me and I accepted. WELL THEN, a couple hrs later I get an email about how the package had been shipped so I reached out AGAIN and asked why it hadn't been canceled (which was fine all I wanted was my dang laptop at this point) and she goes on to tell me that they can't cancel things on their end... even though the man told me he was gonna cancel it. So whatever I asked about the refund for the shipping multiple times and they all told me I would get it back... I never got it back, they said in the end they couldn't give it back to me but she wouldn't give me a reason why besides the fact that is "wasn't in their control."Anyways long story short don't pay for faster shipping unless you are okay flushing that money down the drain. The computer is nice, it's in good condition physically. Not really any scratches or anything, but I will say the battery kinda sucks, it runs out so fast when I'm not even doing anything besides school work or watching Netflix, and it runs so hot sometimes. Definitely wouldn't buy this again, but it's not to say that I completely regret the purchase. If you are a broke college student like me looking for a cheaper option this is the way to go, other people in the reviews have had a lot of good things to say.