I received the desktop in a nice size box.  All of the pieces had bubble wrap or plastic around it for protection.  Imagine my surprise when. I turned on the computer and saw the monitor was cracked. I was very disappointed, but these things happen.  I needed this for a WFH position I was starting in a few days so I got resourceful and used an old television monitor that was in the garage. BINGO!  I was able to set up the computer.  No issues with setup.  The #6 at the top of keyboard doesn’t work, but it works on the keypad on the side.  Hey, you get what you pay for and I made it work.My complaint it that I emailed their tech support team TWICE about the broken monitor and received no response.  Their pretty pamphlet says the average response time is less than 3 hours.  My first email was sent over Thanksgiving weekend,  I’ll give them a pass for that.  But the second one was sent on a Monday.  Still Nothing.  Of course there’s no number to call.  I hate having to go through the process but I will be putting everything back in the box and returning it.I’ll reorder from a company I used, previously, from Walmarts site. That’s where I got my daughter’s from, no major issues and great response from the support team when she needed help.  The negative was the shipping time but that should be better now.If I can’t count on their customer support now, what will happen later when there’s a major issue with the CPU or something?