It came in the apple box and wrapped the way it would if you bought it from apple. We turned it on and set it up and within the first couple hours it was really glitchy and continued to be. Twice the sound stopped working on Netflix and Hulu so we had to shut it off and restart it, my old laptop has never done that.  The description for this computer says the battery life is 12 hours and after 6 hours it is completely dead. I own a MacBook Air and its three years older and th battery lasts a lot longer then this 2019 model. I spilt coffee on my GF's so we bought this as a replacement and we are super disappointed. It looks really nice and even looks like a brand new Mac but it doesn't work well at all. We are going to buy a brand new one for a couple hundred dollars extra, I'd recommend doing the same.  we bought it 2 weeks ago, we are returning it today.