Loved everything about the laptop until one day, only 10 months after purchasing, the screen was black when I turned it on.If plugged into a computer monitor it works fine, the laptop itself is still great, but the screen is black. We took it to Geek Squad and they said a screen panel fried. I called HP and the guy said they should be able to help. He then asked me for the product ID number and serial number, which I gave him. He said they were valid numbers but that they did not match. I gave the numbers probably 8 more times and each time he said yes those are the right numbers but they don't match so he can't even open a case or do anything to help. So we are out over $500 for a laptop that broke after 10 months. Very very very unhappy with HP.