I’ve used Apple products since 1990. In the past, like in the tv commercial, the device is taken out of the box, plugged in, and you’re ready to go. This is how it should be. The last Apple desktop computer I purchased in 2017 works this way, as have every iPhone I’ve owned since my first smartphone purchase in 2011.Sadly, this laptop drove me to the brink of insanity. Non-calibrated and overly sensitive touchpad, non-response to commands, too-low profile keyboard keys — when I listed what didn’t work, I had 9 different issues before I decided it was going back.I also use PCs — laptops and otherwise. I’ve used word processors since the mid 80s. I’ve never before not been able to immediately use a device. When did computers become unusable?The worst part was the hours and hours I spent trying to return this POS. The ONLY return option Amazon offered was pickup from UPS with an adult present for signature. I work on the road, and return took weeks. Why TF couldn’t I return this to a UPS store myself? I expect better from Amazon. For this reason I won’t be buying pricey electronics from Amazon anytime soon.