Unit was broken on the corner like it had been dropped. Powered up the unit and the Software had previous owners Login and Pin screen asking for Pin. Messaged support address included in Shipment box and received message to send picture of the screen. I sent photo of the Login in screen with previous Owners info and pin request to log on. I received NO response. I took it upon myself to Reload a Fresh copy of Windows 10 on the PC. After a Couple hours i was able to get the unit to work. I had to delete previous Disk Partition and reinstall Windows 10. These units appear to be just collected from the previous owner and shipped out with no effort to check anything.