The first computer I received had to be returned because it would not run the startup program.  The second one worked very well until mid December when it decided to take 4 hours to boot up. A test showed the hard drive had gone bad.  Thanks to the Asurion extended warranty I purchased I was able to get a full refund of the purchase price in the form of an Amazon gift card to be used to purchase a replacement.If you are considering buying a computer from Rounded Sam you might want to reconsider.