Received product - would not boot. Initiated return and was approved. Print the return label and instructions and find that I have to pay for the return shipping. Great - shipping to me was no charge to me and due to delivery issues with FedEx - I got their account credited what they were charged to ship it to me. So now - I don't have a working computer, have to wait for them to receive the product for the credit to be refunded, and will have to pay out of pocket to get the item back to them (meaning out more money - longer). Not pleased with product or experience.