I've gone through 7 different amazon refurbished computers and have had to return all of them. I found that the seller was the most important factor in how the computer turned out. Most of the time I the computer arrived with false advertising or did not work. This computer, so far, has everything that it was advertised as. Looks like new, and no visible scratches at all. I'm glad that after 7 tries I finally found a good seller, (Dynamic IT Hardware). Make sure you do your research and read reviews if you want to buy a good computer