First time purchasing a refurbished laptop. Didn't have extremely high expectations considering some recent reviews from the refurbished marketplace BUT I was surprised. I purchased the macbook pro in excellent condition and it came secured in bubble wrap, Amazon could have done a better job with packaging but laptop came with no noticeable damage and is in overall good shape: it does have some cosmetic damage, dents around sides, some keyboard keys used heavily and not replaced (letters wearing off), and it needed a good clean, very dusty and screen was smudged (this is just being nitpicky). Battery life seems good, laptop doesn't get hot, screen size is a little small but I did order the smaller 13" screen but I'm not complaining, weight is a bit heavier than it looks but it seems like an overall quality build. Overall for the price paid in comparison to a new macbook, I'm pleased with it. Seems to be a well taken care of computer and seller was true to word on the majority of the condition, only complaint would be cosmetics versus functionality but again, it is a used laptop so I'll take my wins here. Speakers work great, screen looks phenomenal. Very fast, no lag, came with latest Apple update.