I ordered this product on October 18, 2019 and did receive it in working order. The device has stopped working and I contacted HP Support for a warranty claim. I have been advised that this device is no longer under warranty as the manufacturers warranty is only from initial purchase which began on September 30, 2018 and expired on November 3, 2019. How is that possible when you advertised this device as new and I purchased it on October 18, 2019? I need someone to contact me regarding this purchase.