The computer that I received was actually the mini-tower version of the Optiplex 990 which meant that I had a 5 1/4 drive bay open that enabled me to add a Kingwin powered USB 3.0 hub and memory card reader ($25). Since the computer did not have USB 3.0 ports I installed a 7 port card (2 internal & 5 external ports) ($17).I did contact support and told them that the front bezel had a fairly deep scratch and I received a replacement bezel in about a week.This is an excellent computer and value for money, this computer was for personal use but over the past month I have purchased 10 refurbished Optiplex 990 computers for business use., With an I7 processor, 16 GB RAM and a 500 GB SSD you would need to spend a lot more than $300 for a new computer with similar specs.