I needed a new laptop with the features included in the description for this laptop and am satisfied with the purchase with one exception: you must be online to utilize the Microsoft products.  Maybe I misread the description or expected more, but I am quite certain that a Windows 10/11 install should include Office products...maybe I'm wrong.  Attempts to communicate my dissatisfaction to the retailer were disappointing as I was simply told to return the product; they failed ability to negotiate a suitable outcome!Overall, the laptop has functioned properly for me, and I must leave it at that~