Let me begin by saying I have an Apple IPhone , an Apple Watch, and an IPad. I’ve had laptops out the wazoo and decided to get a MacBook Air. I ordered the Refurbished Mac which listed as being in excellent condition. The description was indeed in excellent condition. I only noticed one little ding and because it’s silver, the ding blends into the background. That didn’t bother me at all.It arrived within 24 hours of ordering it and it was delivered by FedEx. I rushed home from work because I couldn’t wait to dive into my new toy. As I unpacked, the laptop and charger were packaged quite well which is a great plus! Whew!I turned on the Mac and it booted right up. However, the most annoying voice took over my new toy and for 1 1/2 hrs, I fought hard against the machine. I must tell you, I hated the Voice Over thingy. It guides one on how to use this annoying command. So I went back to the box to look for a start up booklet and it was not there. I was very disappointed. I decided to call upon the YouTube gods and goddesses to lend their knowledge to help me. The videos I saw were useless. I never could find a video that deals with the 2017 model. I looked for the pdf manual and still couldn’t find the correct one for the model.  After turning off the sound, (yes, the annoying voice drove me mad) I just started hitting buttons and finally it came to the screen I needed. Registered it, updating software, and patiently waiting for it complete to see if truly I will fall in love with it. It’s too early for me to give a better opinion but one thing for sure, is how happy I am I didn’t receive a laptop in poor condition.At this point, I only wished the company sent along a manual because that would’ve been extremely helpful or even a link on their company handout. I am satisfied with it so far and I will update in a week to let others know of any changes that may occur.