Haven’t used the product yet, but so far customer service has been terrible! When I received the Chromebook this morning, I opened it to check everything and charge it for my daughter to use Christmas morning. I couldn’t find the stylus 🤦🏻‍♀️ my husband eventually found it inside the Chromebook itself lol when I thought it was missing, Samsung pushed me to Amazon and Amazon pushed me off on Samsung. My only option was to return and buy again, losing my sale price AND having to wait until after Christmas to receive a new one. No one could just send me a replacement stylus. Samsung tried to SELL ME A STYLUS, but didn’t have a replacement. Make that make sense. As long as my daughter is satisfied with the quality of the laptop, I will keep it. But this will be my last Samsung purchase.