The product was working pretty well, I was not dissatisfied until 9 months after the purchase the hard disk crashed and I cannot see a way to have this corrected. When I look for support I am directed to HPs website but the was refurbished by SkyTech not HP.If someone can contact me and replace my hard disk I can change my rating but for now I see no way to get any real support for an item I bought only nine months ago.