The sound thru the "realtec" speakers was never loud enough to hear if not positioned right on the laptop. Through headphone the sound is fine. (on laptop you have to turn it up 10 100% to hear and it is not that loud, on headphones 50% will be loud enough). This was an issue from day one and I did not call it in until day 90 when another issue developed. The plastic frame around the screen  buckled, bowed and unsnapped (it is a two pc plastic frame front and back a that snaps together around the screen, and may be glued together but not molded together. It is flimsy and low quality and not durable. My laptop stayed in one place on my desk and has not been portable, this laptop would not survive if you tried to make it a portable one. Working with tech support (which was overseas and a hassle) the speaker workaround was attempted and may have improved the sound volume a bit, but still not as good as our HP laptop. For the plastic screen, I could at my cost mail it back to ACER and they would fix it , and it may be at a cost to me if determined not to be their defect, and my damage, that is understood as I did not damage it) but that I would be without it for up to 3 weeks. Their warranty is 30 days. So consider what ever you pay for this laptop that it is going to be a disposable computer, a 30 day use product as that is all that ACER will stand behind their products. I was lucky as mine lasted 3 months, (well without full sound that is). I would NOT recommend any ACER product due to this one ACER purchase.