I liked this product a lot. But when I plugged it in initially it asked me if "I" was an organization. Thinking, 'gee I got PC Pro on, sure, and we are but we don't have a mail server. So it asked me next to login with an email address, I gave it one. Now when I realized I had a problem and wanted to reset the IOT/computer I followed the instructions. They didn't work. So I called, was sent a replacement, and time went past, and, of course, I figured out using Windows Pro Settings how to reset. Piece of cake, that is, the Windows Pro Instructions. The Instructions that came with the IOT/computer, well, they were a problem. I couldn't find the printed return instructions. And I had to call Amazon Customer Service, and they sent me another printed set of instructions. Problem should be solved. I learned a little bit. Great machine, if you don't mind thinking before you call for a replacement. :)