This laptop came well packaged and looks brand new with just minor scratches and one tiny dent on the corner but nothing you would actually notice.  The laptop started write up and windows 10 was activated easily.  All of the peripherals worked fine.  This laptop was built like a tank so it is extremely durable and great looking.  The only problem I had was in updating windows 10 as you are so far behind it takes at least 3 to 4 hours to update the machine even with a good internet connection.  I would warn people they need to persevere with this going to updates in the settings and keep rebooting and going to the trouble shooting section and let it do its thing but just don't give up and you will get there and be fine.  It is not a hardware and software problem at all so don't be worried.  I looked at new machines for the money I paid for this machine ($233) and they are all plastic junk.  This machine is fast and quiet but it is a little heavy since it is so well built.  I was a little worried about the reviews of refurbished machines of any kind that only gave you a 50/50 shot of getting a good machine but I was pleasantly surprised at least with these guys a got a great machine so far.