I can’t rate any other aspect of this laptop but I can rate the service that I received when I tried to turn on my computer and it did not work. I hate that the computer did not work but that is a risk when purchasing a refurbished computer. What happened afterwards was very impressive to me. I called the number provided with the computer to call in the event it did not work. I wish that I had written down the gentleman’s name that I talked to because he was very helpful and knowledgeable. He ended up having to send me a shipping label to return the computer but everything went smooth.I may have been skeptical about purchasing this computer refurbished but I have done it in the past and the computer still runs perfectly. I would not think twice about purchasing from this refurbishing company. They did a great job making sure my transaction went smoothly.