First chromebook would not turn on even after charging. I sent it back for a replacement which was in rough shape on the outside. It was locked down by a school administrator meaning it was school used and seller didn't even bother to do a hard reset. I finally figured out how to do it myself but still had problems. It is set to go to sleep when the lid closes but will not go to sleep. I am so over it at this point. I am not sure they know what refurbished means. Now I get to send not one but two back.