I had bought an "excellent" condition laptop and accidentally received one in "good" condition. So my issues were only cosmetic. Due to my need for a laptop and inability to return the item, I contacted them for some assistance and they were more than helpful in their compromise with me. In fact, they settled on more than I had asked for. Which is more than most companies do these days. 10/10 in my books.The charger that comes with is not the original, but it does work just as well as the original would.There are no display issues, no system lag, the touchpad works fine, everything is wiped, the storage is relatively fine, correct amount of RAM, and at this point everything still works as intended.