Purchased this two years ago... I Use for Audio Production (not gaming) added 32 GB of RAM and have never needed tech support so far.  An added plus was that my machine came equipped with Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s) and not the (Intel Quad-Core i7-4770 up to 3.9GHz, 8GB RAM, 128GB SSD + 3TB HDD, DVD, WiFi, Windows 10 Professional) (Renewed).  The upgrade (gave more than they promised) was a very cool surprise.  There was a slight issue with the door but I was able to easily adjust it (by slightly bending) and everything has been great since.  Any issue on the software side was able to be addressed through internet research.  From what I remember there was no issue with shipping or packaging.  Professionally done!