It arrived in excellent condition, but the screen was poorly cleaned and the down arrow button sticks and sometimes doesn't work. There was protective plastic on the joints, but not the screen?I have a visual light processing disorder so I turn all my electronics to the lowest brightness 80% of the time I'm using them. I can't use this product at all because the lowest setting is still too bright for my brain so I got migraines while trying to use it. I tried putting an overlay on it but it was still too bright!I don't love how wide the frame around the screen is, it makes the active screen a lot smaller than I expected. For some reason, I repeatedly get booted out of Disney+ and have to resign in. I know this is a minor issue, but it's annoying and it doesn't happen on any of my other electronics. The price is good, but I expected a bit better of a product, so overall I don't love it.