Purchased for my daughter for a Christmas present. She was so excited, the products resolution looked like pixels and had lines down the screen. Tried for three weeks to get a pre paid label, finally got it after several attempts. Was told I would receive a replacement but now I am being told only a refund, which at this point is fine with me because I am taking my money elsewhere. I am also being told it can take 30 days or longer to receive the refund!!!! what a waste of my time and money and a sad little girl!