Initially the first computer was having some software problems. When you buy refurbished this is always a possibility. What’s most important is that Tom, owner of this company. Immediately got back with me, offered an overnight replacement, was polite/profesional and I truly felt valued as a customer. Any computer needs I have in the future, will be through this company. It has been over four months now and this computer is working within expectations for its manufactured hard drive abilities. Honestly, I think it works much faster than a older model that’s been refurbished and used very frequently for school and work.