On the 10th of Nov, 2018  my Dell Inspiron 15 5000 suddenly went blank while being used. I bought it early August 2018 which means that I was able to enjoy my new computer for only 3 months before it blacked out. I unplugged it after lots of effort to resurrect it. Next day I checked thru another computer the return /support status and to my dismay both were over. While reading some customer reviews I came across somebody who had the same problem and claimed that he opened the back of his laptop and disconnected the battery then reconnected again and he was able to restart the laptop at once. From this idea I let my battery ran down overnight. My computer woke up next morning to my relief. But from this experience I would never recommend this Brand and model to any one...