The computer was slow in arriving.  Once it did arrive, I spent the few hours it worked getting it set up only for it to quit working.  After spending hours myself trying to troubleshoot it, I finally called the tech support number included with the machine.  The tech said I had two choices:  return it for another of the same or get my money back.  I couldn't wait yet another week or two for another and didn't trust them anyway.Unfortunately, in choosing my next computer, I had to factor in delivery time since I wasted so much time on getting this one.  I had to rule out what I would have gotten for something quicker.  At least the new one (non-renewed) is working well.  I'm typing this review on it right now.  I actually prefer the screen and keyboard of my new one to the one I have to return.  I should have just started with this new machine and not taken my chances on a renewed product especially when delivery was so slow.