what arrived was very well packaged and in like new condition. it was setup and installed flawlessly hooked up to my Wi-Fi with no issues works in all ways looks as a brand new computer and I am very satisfied with my purchase. I knew going in that this may or may not update to windows 11 well it will not according to Microsoft that was disappointing, but I have 3 years to use it and for $300 dollars and 1 year warranty I feel that is a good value. I wished they would say if it would take the windows 11 update or not because people like me do not understand the computer jargon about all of the requirements for compatible systems. I will not hesitate to buy from these folks in the future when I need another computer so don't believe all the negative reviews which just confuses your decision because all the other computers out there have them no matter who rebuilds them. hope this helps.