This is not my first refurbished PC so I always expect to have to update BIOS and such.  The ad shows a mini tower and it is a SFF.  I cannot 'reset' the pc because there is no 'Recovery Environment'.  If I get some communication from the tech support I will update the review.Tech support is awesome.  Great response and they are helping me sort it out.  Looks like a mistake on the image so we are going to swap it out.