I received my computer by Fedex exactly a week ago. It was packaged to withstand a massive earthquake which was reassuring as I unboxed it. The first thing I noticed after I removed the foam enclosure was a large dent over the top as if it was dropped and hit a corner... Not reassuring at all. Aside from the dent, it has numerous scratches. I figured this is a used system so it's okay. I then set it up and it didn't run past the windows boot screen because apparently the graphics card wasn't configured correctly in Windows. Of course, I didn't know that at the time but after several hours I finally found the problem and fixed it. It took some decent research and lots of patience on my end.  Therefore, one of my issues with this seller is that I called the number included with the paperwork for assistance and never received a callback. So far It's been an entire week later and nothing from this company. When I called, I made sure to leave a detailed message and figured since it was after 5 pm on Friday they would call me back during the next business hours.Besides the graphics card issue, I also had issues with windows power down and standby mode. I understand these are Windows configuration issues but I would figure the computer would have been tested before it was shipped out especially if these are known issues. Aside from the problems described above the computer has been running fine. I also want to add that after doing more research this system was a bit overpriced because the processor and graphics card is at least 4 years old. Bad on me for not digging in a little further on the stats. Combine that with the non-support I received from the seller and this was a bad deal.I can't recommend this seller at all because if I was less knowledgeable with windows or computers in general, I wouldn't have been able to fix the issues with this system. In closing, there are many systems out there, please only use this seller as an absolutely last resort. I base it mostly on their lack of service.