I bought this same laptop last fall and have had no issues with it. I bought another one in late February, and since I have had it, the earphone plug has worked twice. I have troubleshooted this repeatedly, and it always shows that no earphones are plugged in. I have tried two different sets of earbuds, and neither works. Therefore, I have concluded that it is a defect. Also, this laptop has glitched multiple times where the screen just goes black, and I try to hit escape, and it is frozen. The only way I can fix this is to turn it off and then back on. I am certain this isn't supposed to do this. I tried reaching out to the manufacturer but was placed on an indefinite hold. I realize this is most likely attributed to the Coronavirus and the company may be shut down. I need this laptop to work!