This product shipped without being thoroughly tested. This obviously came straight off the back shelf and onto shipping. On first startup, continued to get an error of no boot device found. Now the monitor won’t even detect. As someone that knows technology, customer experience and commerce as a Digital Platform Architect, This is one of the worst  experiences ever. This product was bought for my sons 12th birthday, he was devastated this pc did not work upon arrival. When I called customer service, I was connected with a tech guy who wanted me to troubleshoot their product over the phone. I said no sir, this should have worked prior to me receiving. Promised there if I shipped it back, they would do a parallel exchange..not the case after all. Now I have to deal with hassle of getting  my money back and finding  another pc. Horrible experience