I received this PC on June 22nd, 2020. It is currently August 4th, 2020, and I think it might finally be able to be used.After it arrived fairly quickly, I used it for one day, before it turned off on its own. After I turned it back on, it turned back off after a few minutes, and wouldn't turn back on. After realizing that the PDF on Amazon's page lists the wrong tech support hours (they close at 6 PM PST now, due to the virus, probably), I finally got ahold of tech support the next day.I explained my situation, and they had me test the power supply. It failed the test, so I had to ship the power supply back myself to CyberPower PC, paying shipping myself. They sent me another. I got the replacement installed, and, after everything was plugged in correctly, it still wouldn't turn on.After another long wait on hold, I sent back the entire PC, CyberPowerPC paid for the shipping that time. A day after I got the email saying that they'd received the PC, I emailed them asking for what exactly was wrong, and when I could expect it back. I didn't get a response to that email until the day that the PC arrived back, if it wasn't for me having signed up for UPS to tell me when things are shipping to me, I wouldn't of known I had a package coming that someone would have to sign for until the morning it was set to arrive.Upon plugging it all back in, Windows seemed to be having trouble booting... as in, it wouldn't. I fiddled around with the bios a little, and eventually got it to boot. It seems, despite them telling me they 'shouldn't have to replace the hardrive', they seemingly did, and didn't tell the bios what to boot from. So after I fiddled with that, it's booting, and seems to be fine.If anything changes, I'll be sure to update this. The reason for the three stars is the trouble I had to go through over these two months, now I'm constantly afraid of this thing dying on me again. I seem to of had a freak case with this problem, I'm fully willing to admit. But I'm not pleased with the tech support with this company.