I bought this chromebook in 2023. Right after the 3-month warranty expired it started acting up. Now it refuses to update. I keep getting notifications but the Chromebook will not download the update no matter what I do. I've had to powerwash it and still nothing. My husband's  Chromebook keeps freezing and getting kicked off the WiFi network. It's a whole mess. I can't even ask for a refund because it's too late. I'm beyond pissed off. Plus both chromebooks keep freezing if you have more than one app open at a time or more than ten tabs open. Waste of time and money.