Other than maybe being quicker in the initial setup, I really couldn't tell thiscomputer from a brand new one. It's quicker, faster, and much higher capacitythan the five year old Dell I'm still using, and so quiet that I sometimes have tolook down at the "ready" light to make sure it's still on. I didn't rate the tech supportbecause I haven't needed it. For the price, I couldn't be happier.One thing: I did have to buy a DVI/HDMI cable to connect a monitor.