TekRefurbs is great. Laptop is very versatile and performs above expectations. More than 3 months after purchase the cord on the AC adaptor was cracked and shorted out (sparked when plugged in) we called TekRefurbs on a Monday and told them what happened. With no muss or fuss they immediately shipped out a new one and it arrived that Wednesday and is working great. I applaud their exceptional customer service and that is why I am giving it 5 STARS!