I was really worried that since it was refurbished it might have some major issues, especially since some reviews weren't great. I also did a lot of research. However, when I opened the box it was like opening a brand new computer. There was no damage, there is some scuffed areas but nothing that affects the computer. I was able to create a log in right away and it updated to Big sir 11.6.5. Overall, I have to say that for the fact I wanted an Apple laptop without paying for a new one this was the best decision for me. I also purchased the additional protection plan just in case!