Received the item.  Packaging was fine.  Upon unpacking, I heard rattling.  Opened the PC and found the hard drive bouncing around in the bay - not locked in it's slot.  Right away, I was concerned around the level of quality control for this refurbished item with such an obvious miss.I had an SSD Drive that I preferred, but noticed no MS Certificate Of Authenticity or even a product key.I got around that, installed the SSD, went into BIOS to check settings, system was set to RAID.  I didn't want RAID, so I set it to AHCI.  Long story short after countless hours and installation attempts (AHCI/ATA/RAID), I realized the ONLY way this PC would take an install and boot is in RAID mode (which creates a half dozen partitions on the drive that were unnecessary for my use).  The occassional static screen on some boot-ups were and added entertainment bonus.Now, I guess I'm about to find out how their customer support works.  I will update as my journey continues.