The speakers of the laptop did not work when it arrived.  I tried replacing the drivers, but that didn't help.  When I told the seller this, I was told I should return the laptop for a refund.  I appreciated that there was no need to debate that, but when something is sold as Amazon Renewed and thoroughly inspected one would think that they would have noticed that there was no audio from the speakers.  Reluctantly I am now buying new, not renewed.