Cannot recommend highly enough! Laptop arrived in best protection packaging I've ever seen. And it's my FAVORITE laptop ever. I'm planning to retire and purposely bought the same laptop I have had at work for 9 years because I love it (and I've bought several extra parts for it). It works great. It seems totally clean and new. The touchscreen (my favorite feature) is perfect. No, it won't install Windows 11 - but Windows 10 and everything I need works really well. The only thing I have not tried yet is the memory stick slot - a great way to back up data! This laptop is the perfect size - large enough screen to see, easy to carry around, decent battery life.