If you factor in the parts used which all work well & are an upgrade that j paid $415 plus tax for what is essentially a $1700 computer. Setting it up wasn't the easiest thing via crotona was not helpful & was cheerfully annoying when the system is not doing what it should. But i configured the BIOS & OS to look like Win 7 & run like Windows 10 i won't use Windows 11 until it's the standard for Professional Audio applications. I'm using this Laptop for Serato DJ Pro. For $415 plus tax it feels like a steal The chip is 8th gen but it's an i7 with DDR4 Memory & a 512gb m.2 SSD drive. It's fast & a new laptop with slightly newer specs would cost over $2000 for a 14" which again this is a 15.6" with ethernet an SD card slot super speed USB ports & much more. It runs well but they could have used a beefier PSU i hear the fan running when it's doing something a little extra task intensive. But all in all as long as this laptop holds up couldn't imagine anymore and with needing and if you need a laptop with Windows 10 Pro & solid specs for under $1000 this is it. Or if you don't want to use windows 11 this is a great buy. Luckily i haven't had to use the customer service but if it's anything like the laptop itself, that should be easy enough. Will update this review when/if necessary.