First off, the Bluetooth does not work so you have to use a wired headphone. The speakers in the computer volume is so low you can't hear it and so you have to buy external speakers to get sound. The computer shuts off at any time and you have to reboot. NO ONE AT AMAZON was able to help me with any of this and Dell never called me back and the seller never responded either. When you buy something it is supposed to work like new. HA. That's a joke.