Initial problems with the Square Trade web site getting it to accept PDF receipt.  No phone number to call. No e-mail, and Chat Agent was "offline."  Get a backup person! Was looking like a Ripoff. Finally, after too many tries was able to get PDFs accepted. Pretty quick e-mail later in day with number to call, and the live person was much more helpful than the unmanned web site. Warranty claim processed to satisfaction, just too hard to make it happen.