OK, First let me say that the Computer does work as advertised. I do not have an issue with that. When I first opened the outer box, inside was another, smaller box that contained the computer. The packaging/padding between the larger outer box and the smaller inner box amounted to one piece of brown paper, which would allow the smaller, inner box to slosh around like a fish in a typhoon during to whole delivery process.On opening the inner box, the computer was well padded, with some custom form fitting foam. On the back of the computer, when there is those lock holes so you could lock the computer so someone couldn't open it was all bent up. I opened the computer to check the inside, it was dirty and the button battery that retains the CMOS info when the computer is powered down was missing, so I had to wait until the day after Christmas to be able to get one so I could set up the computer for my daughter, and that was completely disappointing.I understand that this was a refurbished computer, but I feel like some parts of that process, feel through the cracks. Like I said the computer does preform as promised, but...