Computer arrived ahead of schedule. Opened package and found it was damaged. Turned it on and it sounded like it was going to die (Power supply fan). I reached out to Blair via e-mail and they provided me an RMA to start the exchange. About 1 week later I had a replacement machine, but it would not boot up to windows as it had an error message. Reached out to Blair again via phone and they sent me repair / re-installation instructions to repair or reload windows. Windows would not repair so I had to re-install. Then there was no windows key available, but after a few e-mails and a couple days Blair was able to provide me with the key that belonged to this machine.With all of the issues I had, once it was fixed and up and running it has been a great machine and capable of everything that was expected.It is Blair's customer service which is why I gave this a 4 star, otherwise it would have been 3 star due to the quality issues.