I typically shy away from buying refurbished electronics for multiple reasons, but this is a gift for my daughter who I didn’t feel comfortable spending $100 or more on a new item in the chance she breaks it. I ordered the upcharged package to include the pen but was disappointed to find the pen in fact was not included. Amazon support was able to correct the issue by offering a credit but the seller should still be held accountable. Of the MANY refurbished options, this had the best reviews so I overlooked the one stating they also did not receive a pen and hoped for the best. It appears to be charging okay. I had no issues connecting to Wi-Fi, USB port to connect a wireless mouse I purchased from a different seller appears to work fine. No noticeable damage to the screen. My only complaint so far is the missing pen.