When I received it I plugged it in and after 3 hours plugged in the battery indicator was STILL red! The power cord was HOT, NOT warm, but HOT! Felt the battery and it was also hot! I have a laptop I purchased a year ago that was the exact same type that I had plugged in and was using, so I tried the power cord from that, and that power cord also got HOT! I returned the laptop the following day without even trying to power it on. From the date I received it to the date the company received it back was less than a week. And I spent a couple weeks afterwards trying to get my full refund. Amazon did finally get my full refund for me. This laptop from this company is GARBAGE!!! Do NOT buy it!!!