I received this item on Oct. 26 and it would not power up.  The on/off button simply flashed, along with the hard drive indicator.  The worst part of the experience was when I called their 'customer service' line, and no one answered.  I called 3 times, left a message, no one called back.  To top it off, their return label does not include return postage.  Not a good experience.Update: After speaking with an Amazon employee in customer service, she intervened on my behalf and the supplier forwarded an updated return label including the postage.