This laptop looks great on paper. I don't know what the issue is, it is just super slow its the equivalent of using the first MacBook ever. I have done many full factory resets and yet it is still painfully slow. when its been running for about 30 mins it tends to speed up just a little bit. I have built PCs before and know a good amount but this is just painful honestly. wouldn’t recommend under my circumstances. The other reviews seem to be fine I guess I received a lemon.