I purchased this computer because my old computer was Windows7 and 11 years old, computer came nicely packaged and the only mark on it was a tiny crack on edge of front . Hooked everything up plugged it in and everything went quite smoothly setting up the Windows 10. Really fast computer, I am not used to Windows 10 yet but that will happen. So for a used computer this one is great, appears Skytech did a nice job refurbishing it. The included keyboard and mouse are sufficient so no problem there. Haven't needed tech support but seller sent me an email with number to call in case I ever did.