First one ordered damaged in transit, ordered 2nd one, takes a little time getting here but my computer guy got it up and running, had him do it as our computer went to blue screen and he was able to back up all our files. One problem when hooking up, the cord on the keyboard was sliced (really nice keyboard otherwise) so I tracked down who it came from, it was done by TEK Refurbs and as soon as I called got a great tech on line named Kim and he promply had new keyboard sent out and it came to us in just a few short days. It is perfect. Thanks for the prompt service. So far great computer for what I need and worry about up grade to Windows 11 in a couple of yrs.. Didn't rate for gaming as I do not do that on my home computer. Big thanks to KIm.