I received my toughbook 1 day ago . Only 15 minutes after opening it I had a claim started with the protection plan I bought for the busted charger. I opened the box that had no dents on it whatsoever and a piece of plastic fell out .... I looked closer to find the charger casing busted ( See picture) . I considered keeping it ans filed a claim to have the charger replaced . Then I used it for a couple hours and it froze up ans would not move anywhere . I decided I was going to box it up and send it back. I wanted to reset it to take my information out so the computer first ans surprise!!  Im not the administrator so I can't make any changes and I can not reset this ans wipe my personal info out so I can send it back ... utterly frustrated  !!!  No way to contact the seller because they don't let you talk directly to the seller. $628 and I have a hunk of junk !!! It would be nice if someone would contact me to let me know how to get rid of my personal info so I can send this junk back to Amazon