The outside of the case was surprisingly dirty.  It was noticeable as soon as I removed it from the box.  The insides, however, were immaculate.  The insides of the case looked brand new.  Everything works, and I received exactly what was described.  It took several emails (days) for me to receive a valid product key, when that should have been included in the box.  Because of that, I removed one star.  Regardless, this much computer for this price is a very good deal.  I'm quite pleased.