The laptop did look okay...no scratches etc. I admit that I do not view computers as "friendly".  I use them as a tool box with tools such as downloads and/or apps for my use.  Setting up the computer was a real challenge.  I had no problem with my Mac Mini so I did not anticipate anything to "awful".  The passwords that Apple asks, there are just a ton of them and a different one for each something or other, they were not remembered.  I had to use new passwords all the time.  The OS was 4 generations old.....not exactly refurbished now is it?  I decided that I did not need any more grief....after a few days of trying.  The Apple tech. I spoke to on the cell phone was just great, he helped me return the laptop to "original" and updated the OS to the current one in use.So I did return the laptop.