As said on the headline, only the packaging is in a refurbished state. The laptop itself is indistinguishable from a new one and I my say on this is valid since I've recently returned multiple brand-new surface laptops due to lagging issues. Delivery was delayed a day for me which got be kind of upset and worried, but having completed setting up the device, I am more than satisfied.I will definitely update this review if any issues pop up during the first 3 months, but if there are no updates, that means the laptop was indeed fantastic.