Seller didn't run any kind of quality control on the item before shipping.  It was received with a broken DVDRW player, inability to connect online via cat5e cable--the only connection was via wireless, and the keyboard was twitchy--interfering pop-ups and bouncing cursor causing typed text being eliminated.  Essentially, if the item was correct before the packaging was employed, then the package design was at fault.  Plus, they don't have any kind of weekend contact value, because I got an answering machine on 09/05/21.