This product doesn’t ship with a genuine copy of windows. Normally, a refurbished laptop will have a special re-sellers license. Not this one. This one already had a corporate windows key installed and my wife just stared using it. Since it was working, I didn’t bother to check it and after a few months, surprise - surprise,  windows was asking for re-activation. Apparently, the key was tied to a corporate licensing server, which the laptop could no longer reach. Other than that, the laptop hardware was solid.So plan on paying extra to buy a genuine windows key.