I ordered this for my son for College for Christmas. When he opened it he was not able to log into the computer as the HD was NOT wiped. The HD still had the company's email address required to log in. It will only accept that or a key that is on a USB which is NOT included. I have been emailing and calling support about this over and over and still do not have a solution. I highly do not recommend it.  Meanwhile, my son went back to college without a laptop.