I have 2 already and just order a 3rd. My second Chromebook did not come with the stylus/pen and the seller quickly shipped me the stylus/pen. This is a great Chromebook for all our basic needs. I use mine on flights to get some work done. I really like the tent/tablet mode for watching videos. Some of my favorite apps are also available on this Chromebook. The seller is very good to work with and I just ordered one more for my daughter. The quality is what you would expect for a used educational edition Chromebook. Some buyers expect that theirs will be flawless. So far on all of mine the screen has been scratch free. Once I get them I clean them really well and even put a coat of armor all on the housing to shine it back up. Both of the Chromebooks I have received have been in excellent condition and fully functional. These things have 4gb of ram and a roughly 2.5ghz quad core processor, so apps run very smooth. Video quality is great, but I'm not sure what resolution the screen is. I recommend the 500e to anyone looking for a cheap Chromebook suitable for browsing, watching videos, and playing the occasional games.