I have had this laptop for about 9 months now. Today will be the third time, yes I said third time, I am sending it in for “repairs”. The first time the screen would turn on 3 weeks out of the box, sent it in(which they send you a label but you have to buy a box and packaging to keep it safe) and Acer said they repaired it, well they must not have checked their repair because it still didn’t work. So I had to get another box and packing and send it in again for “repairs”. Mind you it takes 7-10 business days which is 2-3 weeks for repairs, that’s no good when you are in school and need the laptop you purchased for that. So I received my laptop after the second “repair” and I’m the screen worked and turned on, but now the fans didn’t work and the nitrosense button stopped working….I said whatever because I couldn’t send it in a third time in a row, it’s like they don’t check to make sure everything works after they “repair” it. So now 4 months later the laptop doesn’t want to turn on. So their solution is to “repair” it again. I don’t know how that works when the first two times didn’t work. I’ll update when I get it back with the “repairs”. If this is how they want to do business you should choose a different company to buy your laptop from. They shouldn’t sell broken laptops.