Complete disappointment and frustration. Needed this product for school and thought it was a pretty good computer for a cheap price.The product that was sent to me was utterly disappointing. The first very obvious red flag was that the charger ports did not fit into each other. I was attempting to fit a square peg into a circular hole. This shows to me that the product went through no type of quality control. Very upsetting.On startup, a new problem persisted. The computer opened with several 'Windows Security Center' warnings. The system had several compromising files. My computer came packaged with the wrong charger but had plenty of malware to chew on. Troubleshooting solved nothing. Several chats with microsoft support solved nothing. I was able to remove several of the virus-filled files but two still persisted. Every time i opened the computer id get several warnings from the Security Center.Of course, that was not the end of it. I later realized that the system outputted no audio unless attached to headphones. Again, microsoft support solved nothing. And Amazon's support center offered no help except for a return.I sadly packaged the product back into its original box. I normally buy all my tech products refurbished. I have never had any issues with my refurbished tech up until this computer. I am extremely disappointed by this product. I see others have had better experiences ordering from this seller. I am glad for them. But for myself, I have had a terrible experience with this computer and received little to no support from any body except for the return process.Best of luck for your purchase.