When first opening it, I see a big scratch on the top, for me it wasn't a big deal, when inspecting it, it was really rough. The sides/corners of the laptop were dented pretty hard, then I see big dent on the screen too, which I mean could at least replace this. Then trying out the keyboard, everything is working okay until when using the shift key, works but wasn't getting the clicking like the rest of the keyboards. I know this a renewed item but most of the renewed items were fixed or somewhat new, with 90-95% of item (cosmetic) repair/fixed. The backlight doesn't work also. I could deal with the minor or this point major cosmetic dents but this is ridiculous.