So I needed support after a Verizion install issue went horribly wrong and let me tell you, they came through on that. Completely walked me through the Windows re-install. After install however, I lost the use of my second screen do to the fact that the monitors they ship with computer are old. I've spent exactly 1 week waiting for a call back, getting run around from tech support and leaving countless messages.They literally went from 5 stars to 1, so not supporting this company when we do our final round of computer purchases for the office.