This is my first refurbished laptop. To be honest I was a little worried about this purchase.I'm an IT professional, have been working with end users computers ans support for the last 10 years, so I was very meticulous in the selection of this laptopI was really surprised with this laptop. It's look like new, the Operating System worked flawless just had to follow the initial configuration setup as a brand new Win10 installation and activate the license. The license It's the Win10 Pro for refurbished equipments. I'm ok with that.Physically the external of the laptop is in really good shape, no scratches, dents or any cosmetic damage.So far I'm really pleased and happy with this laptop. Thanks PrimeBuyTimeUpdate Dec 2020:The laptop was working without issues. Suddenly some keyword started to fail. So there was a keyboard issue.I ordered a new one, already received and I changed it. That's an understandable issue from a Refurbished laptop.even with that issue, the laptop works flawless. I trust DELL brand.