I purchased this during black Friday for a Christmas gift for my son. After 2 weeks of use my son calls me and tells me his PC won't turn on. I begin to check connections to his power supply and try a different power cord incase that was the problem but it wasn't. Being a knowledgeable computer builder I removed the power supply from his computer and install a known good power supply. Powered the PC up and computer was back online. Now to make sure it really was the power supply and not a bad connection I used a power supply test jumper to test to see if the original power supply would spin up and no activity during that test. I even attempted to reinstall his original power supply and reconnect all connectors and still no power. Leading me to determine that indeed the original power supply had failed.  I contacted Amazon for support and to let them know what was the problem and at first the representative attempted to help diagnose the problem which I let him go through his steps. After no avail he said he would contact the company CyberPower PC to  let them know of my issue with their product. I waited and waited and never heard back from CyberPower PC. I even made an attempt to call them and left a message regarding my issue with my product. No response from the company what so ever. Now my son has an expensive paper weight until I finally decided to buy a replacement power supply from Best Buys. I waited to hear from CyberPower or Amazon before I decided to purchase a replacement power supply myself. after over a month of no response I replaced his power supply out of pocket. Which I ended up spending $75 to replace his power supply. Here we are 3 months later and I decided to contact Amazon with what happened to his computer. The Amazon rep Raymond A. was more than helpful to my issue. I let him know what happened and told him I made a previous claim and he found that claim and I let him know that I went out and purchased a power supply and installed it and Raymond went ahead and refunded me my cost of the power supply. WOW!!! I am so pleased with Amazon and their commitment to keep their customers satisfied. No thanks to the CyberPower for ever getting back to me with their faulty product but thank you Amazon for making things right!! This is why I purchase many things through Amazon because of their great customer service when needed.As for the PC it was shipped nicely foam was inside the PC to keep things from moving around during shipping. From what my son says he was enjoying playing it. If it wasn't for the failed power supply within 2 weeks and the poor customer service provided by CyberPower i would have given this review a better rating but because it failed within 2 weeks of use and no support I have to give this PC the lowest rating possible. For others who aren't so computer savy they wouldn't know where to start to fix it and with no response from the company it is very disappointing. Perhaps others may have a better experience with their purchase or from the company but my personal experience has not been good.