I have not needed tech support and do not use it for gaming.It was a snap to set up right out of the box.  I did not transfer everything from the old computer to this one, but with the cloud, all the data that I needed was there and ready to use.  It boots in the snap of a finger and does its work in silence--it is absolutely quiet.  The only thing I haven't done, and I am not sure how to do it and will have to look into it more is install my old SSD and reformat it to use as a backup.  But that is for another day.