First off. This is a janky old laptop. It’s not gonna be perfect but it’s good enough. I needed something newer than my 2018 ipad to use for art and movies and whatnot. The charger it came with did not work at all and i ripped my hair out over it before finding out that was the problem. Now that ive dropped $75 on a new charger, it’s fine. It’ll run Sims4 and show me House and orange is the new black when I ask it to. TLDR: If it won’t turn on try a new charger.