Over the years we have ordered perhaps 20 to 25 of these in various configurations and OS depending on what is current. We use them for stand alone processes primarily where we have specific tasks the computer or work station performs. Most of the time they perform well. Some will last for years without a issue and some will only go perhaps a few months. We have had far more trouble with the solid state drives than we ever had with the mechanical drives. Some are on 24/7 and others only are on during a 10 hour shift 5 days a week. Cosmetics for us have all been pretty good, do expect some scuffs and scratches. If you get one that looks like it had been to war, send it back as they can and certainly do ship a nice looking machine. Here is a image of one of the last few computers we got back in April of 2021 and also one from 2 years ago. Both as you can see have a good appearance. One of the newer of the two, the newest with the SSD just got replaced today with one installed on April of this year as the SSD failed.