It said 2 day free shipping turned out to be a week it says tech support another lie the dell tech support only hangs up and it doesn't load correctly this is the worst experience ever buying on amazon 2calls to Amazon went bad one the lady is playing with her child bad connection I hear the kids laughter mire then her help plus she has no idea about anything next Lady was more adept but still ended up in transferring me to dell which they hung up on me this is insane if you can't even test to see if a refurbished laptop will even load up before you sell it!And wow actual sold by Dell crazy I thought UT was some shady third party dealer by what happened!