We bought this in June 2020 as a graduation gift for our kid who was about to start 7th grade. We chose it over less pricey chromebooks because it had great reviews, especially in terms of connectivity, camera quality, and video chatting quality -- all really important during the pandemic. It seemed like a really great choice until we got 2 months past the one-year warranty. Then the camera inexplicably stopped working in the middle of a Google Meet. Our kid was always very careful with it...never dropped it, kept in a protective case, etc. After being unable to fix ourselves, we contacted Google and they had us try a few things that also didn't work (e.g. system recovery). I knew they wouldn't work because I had Googled the problem (ha ha) and found other people with a similar issue who also couldn't find a way to fix it. Because it was a couple months outside the one-year warranty, Google said they couldn't do anything about it and recommended taking it to a repair business called ubreakifix. The guys there expressed surprise that Google wouldn't just honor the warranty, since it was only a couple months past the end of the warranty (not like Google is hurting for money). They also observed that the Pixelbook was in excellent condition and thought it had barely been used (my kid uses it every day, but is really careful with it). So, the repair place said Pixelbooks don't get fixed. They just get sent back and Google sends a new one. And this will apparently cost a third to a half as much as the whole Pixelbook itself costs....in other words....as much (or more than) a whole new cheaper, non-Google chromebook. So, now we have to decide if we want to shell out $300 for a replacement...where who knows what will happen to it in the future that Google won't help us with...or spend that money on a different laptop. So frustrated!