I was so skeptical to purchase a refurbished laptop, especially after reading all the bad reviews and horror stories. I am pleased to say that I took a gamble on this HP laptop from the seller ITSUPPLYGUY and it arrived in PERFECT condition. Besides the tiniest little scratch on the front of the computer, you would NEVER know it was used before. I am beyond happy and definitely recommend this seller (and this computer, which I use mainly for video editing). Thank you!