Bought the device used from Amazon Warehouse, everything looked brand new, even at the rated "acceptable" quality label. Plug it in and someone's account was already on it. Without the original account owner's login, you cannot use the device or reset it. They didn't reset it before selling it. There really should be the bare minimum of requiring an employee to reset the device, and if they can't, don't sell it to the customer. I essentially bought a giant paperweight. Unless you're the original owner that bought it brand new, Apple will not remove the lock. In the process of returning it.