We received the PC today. It was a quick shipment, received a day earlier than expected. But the 2 display ports and 2 USB ports were not aligned correctly, rendering them useless.The freebie mouse included with the PC is not working correctly. The right click button is a dummy.There is a long scratch on the side panel.I have included photos to show the defects.5 Keys in the keyboard had fallen off...possibly my the mishandling of the package by the UPS guy...we heard a huge thump outside our door and when we went to check, it was the box being dropped off by the UPS guy :(We tried to reach the customer service of the company but it was busy the whole time and couldn't reach anybody for support.Amazon customer service stepped in and we have started the return/replacement process.I hope the company reads my review and sends a good quality replacement. We really don't want to go through this again.Review update:We received the replacement today. The service was quick and the replacement arrived in good condition. Everything seems to be working great as of now.The customer service credit goes to Amazon only. We were not able to reach the seller and no one bothered to call us back about the damaged order. Thank you Amazon!!!