I was so looking forward to receiving this Surface Book 2. Price and specs are amazing. When this machine first came out it cost around $2000 so at $589 that's a steep discount.OK it's refurbished and I did not expect a perfect product. One or 2 small scratches would have been ok, even if you advertise it as in EXCELLENT CONDITION and PROFESSIONALLY REFURBISHED. So imagine my surprise when I pulled this out of the white box and first thing that went through my mind is what the heck is this? It had some sticky frayed skin protective material which I assumed was just for shipping purposes. So I started peeling it off and thought...wow, this is hard. Maybe not supposed to be peeled off? But then why were the edges all frayed? It looked like a bad scissor cut. Anyway, after I peeled it away, imagine my shock at seeing the deep, nasty cut marks on the back of the display.  Lots of them and very deep. This is what you call professionally refurbished? What a joke!There is the same sticky protection on the back of the keyboard and I am scared of taking that off now. As I look more closely and intently I see deep cuts running across the surface. If I peel this garbage sticky stuff off, I know I will be deeply upset. The edges are already fraying after 1 (one!!!) day of light use. Come on, professional installer... where are you? Have you no pride?On top of that, the charger is not original and does not have the USB built in. The laptop arrived completely empty and after a full 3hr charge, only ran for about 3 hours before running out of juice.I'll give it another few days but am deeply, deeply disappointed. I have purchased refurbished laptops in the past and they were fantastic.. new as far as I could tell. This is one huge letdown. Buyer beware ! If you see weird "protector" on the back then you know what to expect.