I purchased this computer in the last few weeks. The day it arrived, I plugged it in and turned it on. It immediately began making a loud sound like the cooling fan was going out. The computer worked, but continued to make the sound. When I restarted it, an error code popped up stating that the cooling fan was not working or was not present. I contacted Amazon / the seller the same day asking for a refund. After a day or two I was told that I would be issued a refund, but would need to return the item. The cheapest shipping was UPS (the same shipper the seller used). I was told that it would be $57. The seller stated that I would have to pay for the return shipping! So, I am out $57 and have nothing to show for it. I am very unhappy with this purchase and would warn others that this could happen to you. Not sure if it was shipped this way or if it was damaged during shipping. However, I am still out $57.