Received the item but it had a tiny hole in the monitor that caused it to have rainbow colors on the screen. Aside from this issue, the laptop was fine. However, the Apple box was also ripped on the top and the laptop had some light scratches. The Amazon packaging was alright. I was forced to purchase another MacBook as I liked its features including the weight of the product (it’s light) and its high quality. The gold color is really more rose gold vs. gold. I was only partially refunded (50%) unfortunately.