Shipped timely and in excellent packing. Neat and professionally packed with a card to call seller if any problems. But I have had no problems so far. Just got it up and running this week. Lightning fast. I mean everything is like boom, boom. Brilliant! And I have terrible internet, so take that for what its worth. Outside tower container is fine--nothing really banged up or dented. Started it up and Windows started installing with no hassle, no searching for keys and typing long strings of letters and numbers. Recognized by Microsoft online, so installed Windows version seems legit. Fans work well: doesn't seem to be overheating. Startup is ridiculously faster than my old dinosaur PC. Updated Windows successfully. Got my Bitdefender humming along. It's just super-fast and quiet. No glitches whatsoever, praise God. Really happy with the purchase so far, but will change this review if it all goes downhill in the future if at all for any reason. This is the first week I have it up and running, but so far I highly HIGHLY recommend this machine / seller.