Prompt delivery. Everything looked clean. I did find a dent in the frame later, like it had been dropped at some point. The DVD/CD ROM didn't work, and I needed it for my coursework (which is why I bought the desktop), so I started contacting the company. I know it was around the holidays, but nobody followed up afterwards. It took several emails and phone messages to finally catch someone in an office somewhere to start the process. She was very nice and put me in touch with a tech who was busier than a one-armed...you get the picture. They sent a replacement DVD/CD ROM.  I was so excited when it arrived...only...it didn't fit. The good news is, with all the unplugging and plugging back, something must have jiggled the right way and the original player started working. Still works. So I'm happy with the product, Windows 10 started up without a hitch, and I'm sure tech support is better after the holidays. I'd take another chance  on their computers on down the line. Thanks!