The computer appeared as expected.  We plugged it in and it worked very well.  But as soon as we unplugged it everything stopped working and it was clear the battery would not hold any charge.  We called for the technical support available and they confirmed we needed to return it.  Return and refund process was easy and relatively fast.  I gave it three stars since the computer didn't work but they stood by the return and refund policy without any problem.  We have ordered another refurbished MacBook Pro because the cost savings are worth it to us and we know from experience if it doesn't work as expected the return and refund will be no problem.  Would sure have been nice for it to work the first time though.