Could not open the case - lid cover latch non-functioning. Tech support via email only is slow and cumbersome. after 2 days I have already broken into the machine (thank you to my handy screwdriver/pry tool) and bent the parts back and all is working now.  But honestly, your QA leaves a lot to be desired. I spend about twenty minutes prying and bending before I was able to open.  I mean you guys had to install the 500gb SSD as an extra - 1 extra step to verify that the unit can be reopened would have taken about 4 seconds.Also, it is nice to have a unit with a fresh coat of paint as it looks good, couldn't you have removed the Intel Core i5 sticker vs. painting over it?SMH