I bought this refurbished Dell laptop and it wouldn’t turn on after 3 uses. I contacted Amazon and was offered a refund without having to return the defective item. However I never received a refund. I also contacted Dell support and was offered to send it to them for service for $40. It would have cost more to ship it to Dell  than getting a technician to look at it. I had no choice but to get it repaired privately and get the motherboard replaced. Buyer beware when buying refurbished items on Amazon. Better to go with factory refurbished with a warranty