Mine came in with the CD-Rom drive pushed pack inside the tower.  I was too frustrated to send it back so I easily popped the side open with a screwdriver and put the drive back in place.  The 4 styrofoam corners looked like they were just thrown in the box on top; not good.The set-up instructions that came with it weren't necessary, because when I turned it on, a Cortana lady did it all for me.  To my surprise, it came with a keyboard and a mouse and a sort-of-useless 3 ft power cord.  It did not come with a monitor or a monitor power cord or a vga cord for the monitor.  I had to get those separate.Otherwise it works great so far!