The PC was delivered with the DVD rom drive pushed back into the case and not fastened properly and the internal wireless card did not function. Tech support was responsive and courteous but I had to purchase a new USB wireless device to solve the connectivity issue.  They did offer to replace the PC, but I would have to had sent the computer, which was already configured with private information, back for replacement.  I feel like I should be compensated for the defective internal wireless card since that was one of the reasons that I purchased this machine.