Initially it wouldn’t charge, then I finally got it to charge and turned it on everything seemed to be fine then I could use any of the keyboard keys to type. I restarted it then tried again, still nothing. I called customer service and the only option was to process a return, on top of that the return location is in New Jersey which is not far from me but I don’t own a car. Yet another inconvenience. I’m sad because not only did the Mac book arrive in an non working condition, I can’t get a replacement and I have to find a way to get over the bridge to New Jersey on top of more time being set back for my book writing.