Exactly what I expected.  Basically it's a brand new reset computer. Easy set up. I'm happy it's not a touch screen. There's a Dell customer service number sticker on the top of the laptop, but I haven't had to call it. One worry is the power cord doesn't really snap into the jack on the side of the laptop in any way, and this seems a risk to become loose with use and time. A power jack that won't take a charge is the death of a laptop - and anyone who has owned 2 or 3 has likely had this happen.