I selected the "acceptable" condition because I'm just a student who needed a small laptop to carry to class. After seeing some reviews about their laptops being damaged (possibly occurring during transport) I still took the chance -- and I'm certainly thankful that I did! The only damage I've noticed is a small scratch on the side/corner of the laptop (on a profile that I don't frequently check), a smear on the screen that I am unable to wipe off, and damage to a few of the letters on the keyboard. The laptop didn't arrive the cleanest, but I was able to clean it off myself. I recommend this for students or individuals on a budget. Please keep in mind that you will need to update the software quite a bit, before the macbook is able to support certain downloads such as Microsoft Word.