We really liked this laptop until the power button stopped working after just 3 weeks. Amazon did not have one available for replacement so I was directed to contact Lenovo. Their customer service is a nightmare to deal with. At one point I was transferred to a number where I was offered a deal on Roadside Assistance. After 3 unsuccessful calls, I finally had luck chatting with an online rep. It was determined to be a hardware issue and the only resolution offered was to send it in for repair.  After just 3 weeks, this was unacceptable.  I’m sending this laptop back to Amazon for a refund.