Lenovo tried for MONTHS to fix my daughter's laptop. Finally they admitted defeat, after a great deal of administrative confusion on their part. They offered a new laptop, we said sure. We just had to send the old one in -- but for a month or so they couldn't manage to give us the paperwork they required us to use to send in the old computer. Then they said sorry, that laptop we offered to send you as a replacement is no longer available. They gave some options and said they'd send these options in writing. Still haven't got them. And still, in case you're wondering, haven't got the paperwork we need to send back the old computer. This has caused serious problems with my daughter's small business. DON'T BUY LENOVO.