I purchased this laptop used, refurbished by a Microsoft-approved service. There were a few smudges on the bottom of the case, and a few specks of dust inside, but I couldn't find any marks, scuffs, or damage.Pros:*Runs great. 16GB of DDR4 Ram keeps everything moving along quite nicely.* No apparent damage or signs of use, other than some smudges on the bottom of the case which wiped off easily.* No dust or crumbs stuck in the vents.* Power cord and brick in good condition, but not new-looking.* Light weight.* Feels sturdy enough I believe it will last a long time with good care.* Fan noise was unnoticeable to me, though I only tested when I consider to be low and medium-load games, the most demanding being Valheim on medium settings.* USB C port for the win! This opens up some nice options for docking stations and reduces the need for adapters.* BIG PRO: I didn't run into any bloatware! If it's there, it's unobtrusive. I was able to get things the way I like them very quickly with no struggle. What a relief!Cons:* Screen is mediocre, washes out with even minor viewing-angle changes. Not suggested for watching a movie with a second person. Looks fine once you find the optimum viewing angle, though.* I couldn't find many display or graphics-related options. Not sure the calibration process did much for me, other than enhancing the readability of text.* Relatively small internal storage may fill up quickly, depending on what you store. You can add storage by inserting a large-capacity SD card.* This is more of a personal gripe, but I'm not a big fan of low-throw keyboards, so I purchased a separate portable keyboard to throw in my carry bag. As an upshot, this will reduce wear on the laptop's keys, helping to maintain its value, should I choose to sell it later.Conclusion: This laptop was a steal at the deep discount that came along with it being renewed. I often buy renewed electronics for the savings and to reduce tech waste. If you can get a great, 1 year-old Windows laptop for the same price as a low-end Chromebook, why not? I look forward to many hours of sitting in the café, playing Slay the Spire instead of writing my novel. Cheers!