Had to replace my old Samsung with Windows 7. My first time buying refurbished, but did so upon a recommendation from my IT expert son in law. Glad I listened. Got a very nice, clean HP laptop with Windows 10. It came packaged very well. No major scratches. I read many reviews first on buying refurbished. Complaints of banged up units, inadequate packaging ( laptop in a box only), etc. I highly recommend Olive Computers ( the vendor I bought from).