If you are going to buy a refurbished computer, you need two things. 1. A little knowledge about computers because you may have to tweak it to the way you like it. If you want perfection, spend the extra money and buy new.  2. You need a seller with good customer service that will work with you to get what you want. TekRefurbs_Certified is DEFINITELY that seller. Their customer support was fantastic. I wanted to tweak the machine a bit, and they had a phone number that got me to real people (not machines!) who were there to help make this purchase a satisfying one. I say good for them, keep it up, and thank you!