Bought this for my daughter to use for school in April. Other than a minor ding in the case it looked & worked fine until about September. The letter “T” key started sticking then didn’t work at all. We bought the protection plan and sent it in for repair. Normally 5-10 days from the time they get it. Got a message saying parts needed to be ordered which adds a few days. Got another message saying it was done & being sent back. Next day another message saying it’s still being repaired. I called to see what was the real story was. Next day I got a text saying it’s not fixable & I’ll be getting a refund. Long story short, buyer beware. I got the refund same day but now we are out a laptop and searching for another one.