I was very skeptical when I ordered this package. I am not tech savvy, at all. In fact, I have to hav my husband operate the remotes for our tv and Blu-ray player. I unboxed the computer package and found everything that was advertised in the description. Although the keypad, mouse and speakers were of poor quality, I decided to upgrade them. As far as he set up, it was super easy to understand. I just followed the prompts, and held my breath. In a matter of minutes, it was operational. The Windows 10 program installed itself. I was able to add my email, office, and the “cloud” held all my information. I was able to use it immediately. The only thing it could have included was the mousepad. Cosmetically it was like new, which shocked me, because it was “refurbished.”.