Hard drive was not properly installed. Mounted with "2 screws" thru the vent mesh of the cradle. I say "2 screws" because one was loose in the case and the other was hanging on by a few threads. Cradle was sized for a 3.5 not a 2.5, which probably contributed to the screws coming loose.Arrived with only 4 gigs of ram rather than the advertised 8.If this computer was to serve any purpose other than a web surfer for my dad, I be demanding a refund. I do not recommend buying unless you are competent enough to work on your own devices.Update - Bumped my rating from 1 to 3. The seller did make the above issues right.