Looks spotless on the outside. Barely any scratches at all. I was pretty impressed. Until I opened the side panel. There were several dust bunnies on the CPU cooling unit and around the Hard drive. It seemed they just used an air compressor just to take out the majority of the dust and closed it back up. Even behind the front panel had several dust bunnies. Also they forgot to give me a Windows CD with the the serial number of the unit. It may not be such a big deal. But it was to me. This was a gift for someone that isn't as tech-savvy as most of us are. I wanted to give them a CD, just in case they needed to factory reset there computer. Now I need to buy a USB and create a Recovery USB as a "just in case"I reach out to Amazon about this and they gave me a pieology and some money back from the purchase to buy a USB. It really wasn't enough for a USB and a new Windows Keys. But the fact that they tried to make it up to me ment a lot. That's why I'm giving him a three-star instead of at 2.