First issue was late delivery. Was supposed to be delivered on Friday but was then postponed to a Monday to Wednesday delivery. Received on the Monday.Second issue is that it is advertised as a Touchscreen but it is NOT. No amount of troubleshooting will change it to Touchscreen.Amazon just says send it back. Unfortunately this is the second laptop that I ordered from Amazon that doesn't work properly and it takes too long to get a refund.Really disappointed in Amazon and their resellers.