The laptop was purchased renewed. Be careful who you purchase from. Mine was severely compromised and infected all of my androids. I suggest to thoroughly inspect it first and if something seems out of the norm, return item immediately. Such as logging in and out. Be safe and spend a few xtra dollars on a new one if you can. I wish I would of. Just a warning. I'm sure not all of the sellers are untrustworthy but the few that are? Beware.