THE DEVICE:So far this little gizmo is amazing with Win 10 Home on it. It does get a little warm to the touch and sometimes videos will freeze. I don't really know if the freezing videos are due to hardware or the OS.I wish it had an Audio jack and maybe one extra full USB. While I wouldn't buy this particular model again, I would highly recommend it.SUPPORT EXPERIENCE:I had a major problem where the sound driver was corrupted due to Windows update. I could not find a driver online, so I contacted the seller. They got back to me within 48 hours and provided me with complete sets of drivers. Now my device is functional again. I appreciate their help with this.OVERALL:I am blown away at the capability of this devices that I am thinking of redesigning all my home automation systems to use their own dedicated mini PCs. Not sure yet if I want to buy this same model, but the fan-less/heat situation is a concern and lack of Audio jack means I have to depend on Bluetooth for sound distribution. Still thinking. I would recommend it though for the casual PC user. AMAZING PORTABLE WINDOWS DEVICE. I like it a lot!!