From a hardware perspective, this is a great computer - Dell Optiplex, industrial grade hardware.From a software perspective, it came preloaded with Adobe, Open Office and more, saving hassle during setup.However, where this vendor really shines is tech support.Most buyers would never need it - however, I'm a  programmer doing serial port development.Yeah, why we still do that in 2019 is weird.Scott, the technical support guy knows his way around the BIOS, and was able to resolve a thorny problemthat baffled me.His responses were quick and accurate.I'll be using JSM again!