We bought this from thru Amazon from the seller Configure System and the all-in-one came very nicely packaged no damage and extremely well protected and it actually got here in only a few days which was earlier than expected. We thought the all-in-one included keyboard and mouse so we let the seller know it did not come with one, they originally informed us that in the description it doesn't say so, so I'm hoping Amazon will correct the ad because it shows a picture of a keyboard and mouse,but it does not say it in the description. But because we were unhappy with the situation and misunderstood the ad the seller sent us the mouse and keyboard anyway and we actually got it the very next day after messaging the seller. So they really went above and beyond to make us their customer happy. Oh now about the all-in-one Dell we love it it's absolutely a wonderful system with no problems at all it came in great shape we didn't find any marks on the all-in-one itself there was a few minor scratches on the stand and that was all that we could find wrong. We started it updated and it's been running fantastic so far. We also purchased the extended 3-year warranty I recommend doing that since it's a used all in one. I highly recommend this for people that are trying to save a buck like we were you should be very happy with the product.