I loved the laptop, but after 3 weeks the usb-c port stopped working.  Lenovo instructed me to send the laptop to them for repair.  I was told that it would be evaluated and repaired and sent back to me in 5 days.  I followed up with customer service via chat when the laptop had been at the repair center for 5 days - there was no update on the online tracking other than the device had been received.  Customer service was not able to tell me anything I couldn't see on the online tracking and told me the repair would be another 3 days.  I went through this dance two or 3 more times before giving up.  It took ~ a month for me to get the laptop back at which point I'd already replaced it because I needed a working laptop for my business.  I received an email AFTER I got the laptop back saying that my laptop was on the way.It shouldn't be impossible to get information about the status of a device that a customer has paid over $700 for, and it's not acceptable to be left without a replacement device for an extended period of time without a refund.