I had the computer for several weeks with only minor issues until the "HP Assistant" informed me that I needed a BIOS update.  The update installed seemingly OK but then the system began to crash randomly--just froze up requiring a reboot.  A HP support person reinstalled the BIOS update but then the computer would not shut down normally.  It would reboot every time.  A second call to HP support resulted in my being told that I had to re-install Windows.  I refused and was told my only option was to get the second tier of support, which cost me $50 to get.  I did so and the tech checked a number of things and then "rolled back" the BIOS update.  But the random freezing up did not go away.  I am returning this computer and bought a Dell from Costco to replace it.This HP is not a bad computer for the price but don't mess with the BIOS and don't expect good technical support.The only good thing about this purchase for me is Amazon's good return policy.