Dear Amazon Support Team, I want to express my dissatisfaction with the recent purchase I made through your platform. Unfortunately, the laptop I acquired has multiple physical and operational issues.Physical Issues:The laptop was delivered with noticeable physical damages that were not mentioned in the product description.The laptop's light does not function properly from the moment of delivery.Operational Issues:The laptop exhibits poor operational conditions, impacting my user experience and productivity.This experience has resulted in a significant loss of time, and I am concerned about the lack of effective quality control for these products. Unfortunately, I cannot recommend this seller to other Amazon customers due to the unreliability in the quality of the products they dispatch.Alejandro Jimenez