This HP Chromebook is a good size, the touch screen and the back lit keyboard work great but this was the first screen that i ever owned that was not clear(dull/non reflective - something or other but not crispy clear like my old Chomebooks, lap tops, tv's and even my cell phones). Hard to adjust eyes and light to. I was upset when i saw the screen but just had back surgery and wanted something i could have while recouping in bed(my old perfect HP Chromebook stopped updating so limited on apps).I bought this Chromebook in Dec/22 and up until today i thought i bought it new. I paid the brand new price and never noticed any used option on Amazon. I have never bought used tech before.The Chromebook slipped off the couch and the screen broke. As much as i hate the screen i decided just to replace it(at least it's updated) until i do all the research on my next laptop, etc.When i took off the screen to check the #'s to make sure i get the right replacement and number of pin connectors is when i realized that the Chromebook was refurbished. The numbers on the bottom of my computer are different from the numbers in Amazons description and no model #'s on back of generic screen.I found a new screen on eBay but tricky cuz of different model numbers. Comes down to whether the connector's fit now . This could become a major hassle all becuz Amazon sent me what i didn't pay for. I never thought Amazon would do me like that or maybe it's a scandalous 3rd party's they aren't aware of. Who knows how many people are getting and paying for used/refurbed and don't know. Most people just buy another Chromebook, etc and never find out. If it was anything other than replacing the screen(anyone can do it with the correct parts). I would have thrown mine away and never knew either.Even though it looked and worked like new and still does(other than the screen) i can't shake the feeling of being hustled or made a fool of. I wish i didn't know but am glad i do cuz now i have to be super careful and hopefully anyone who read this will be also.