Next time I go for a PC I will select JSM as the vendor!!!!! I have purchased from them before directly via my Company.Previous to this I ordered a PC from Amazon, didn't work, returned it. A replacement came. It was scratched but I was going to keep it, after going thru initial setup it worked , but the DVD tray would not open. The cover was bent in at that point thus binding the DVD tray. Returned it for credit. Thankfully it was credited.