Product arrived promptly. Setup was easy, but when trying to load additional software the DVD drive was bad. Sent back computer and replacement arrived in three days. New computer worked fine. When trying to run monitor on HDMI input it didn’t work. Called to get support and we determined that the HDMI adapter was bad. Requested new adapter and waited for 5 days,still no adapter. Called tech again, he forgot...got adapter 3 days later. Everything is now working fine. Satisfied with performance, but support is iffy.