The desktop was damaged.  I had to replace the entire cover because it was cracked....that was 149.99 for the skin my son wanted.  1 of the monitors looked new, the other looked like someone was skating on concrete using the screen as the board, that was a cheap replacement.  The computer itself works and my son definitely uses the hell out of it.  Just be upfront if your sending damaged products.  Some of us dont have the time to go back and forth with the whole return process.