I really hate to leave negative reviews, but this laptop and its manufacturer has earned it. I bought this laptop in August, 2020 and by November, 2020 the battery will hold no charge, not even 30 seconds. We have 6 children and 3 of the them are being homeschooled because of COVID19. We really couldn’t afford to buy another computer, but it was an absolute necessity, so we managed to scrape the money together and I found this laptop. I had never heard of this manufacturer, but the reviews were really good, especially for the price, so I decided to go for it since we really had no choice. We got a laptop instead of a desktop computer because the kids have live lessons and it is necessary to move around so the other kids aren’t disturbed or distracted and so I can keep an eye on the really little ones that aren’t in school. All that to say, I really need the computer to be portable and having to have the laptop plugged in makes that impossible.I contacted the manufacturer and, at first, they said to handle it through Amazon, but of course it is past the return window, so that went nowhere. I contacted the manufacturer again and they told me to send them pictures of the receipt, the model number and what the problem is. So I did that and they wanted me to send the laptop to them in China for repair and of course I would get to pay for shipping, but that would take forever and the kids need it now. So their currently and I guess final solution is for me to take it to a repair shop, find out what is wrong, they will ship me any parts needed, but of course I will need to pay for the repair and the cost to ship whatever part is needed. Having to paying anything seems ridiculous as the laptop is 3 months old!Please beware when buying anything from Chuwi!!! They do not stand behind their products! Do not waste your money!