It appears to be pretty solid inside, and time will tell with the longevity of this budget PC, but the physical appearance definitely leaves something to be desired.I can understand the word "refurbished" but these guys need a better method of doing so.The case itself is re-painted to look factory "fresh". A good idea but horrible execution. The paint itself is the wrong formulation to use in this application because if you practically breath on it, it will leave scuffs and cloudy "marks" on the surface (it is matte black). Terrible. Just with the mere handling of the case to set it up for use, the unit itself looks like it's already been through a war and back. And I'm nice with my stuff!There is also overspray on a few of its labels. What the??? Ever heard of masking tape? I guess it was slung out the door pretty rapidly.Second, I could not get the side panel off of it very easily AT ALL. The chassis appears to have been bent at one time or another just enough to NOT allow the panel to slide out when lifting the handle. It took quite a bit of "holding my mouth right" in order to get it open (almost to the point of hoping it wouldn't break). Again, terrible.Lastly, the hard drive (WD Blue) included with it was even older than the one I was replacing. March of 2014? C'mon guys. HDDs have a "safe" usable life of 5 years. Not entirely a deal breaker (as I installed in an SSD as the main boot drive), but it would have been nice to start out of the gate with something a bit newer. The cost per GB is cheap with HDDs.However, one surprising point is that it came with a keyboard and optical mouse. Not anything name brand, but nonetheless, you get *something* extra with this tower.All in all, that's all I've got so far. If the unit craters, I bought a 4 year SQ protection plan for piece of mind as with these sort of deals, it's a crap shot...and I'm not expecting total greatness...but the points mentioned above needs to be addressed for future buyers.Again, time will tell....hope this helps someone.