I bought this laptop for a relative in the USA, I live in the UK, so I haven't had any personal dealings with it.  The delivery period was a bit iffy, it took about a week to arrive after the delivery statement that it would only be a few days.  My niece kept emailing me to say that it hadn't arrived yet so I got a bit anxious, but it did arrive eventually.  However, my niece who I bought it for is thrilled with it when it did arrive and although she hasn't had much practice on using a keyboard she has found it very easy to use and also the pad.  I asked her about the pad as I had read some bad reviews about it but she doesn't seem to have found any problem with it.  She said it was very lighweight which is wanted so she could carry it around with her, that is one of the reasons I chose this particular laptop; she also said it looked very nice with the leather effect casing.