When I first got this Chromebook, I immediately was exited about it. I turned it on after checking and failing to find any severe 1-star rating cosmetic damage. When the computer turned on, it just kept booting(in a loop) an empty black screen(no operating system). When I tried to do a system recovery using the Recovery Utility Tool, it still kept looping a black screen. I was finally fed up after 3-4 days of researching the problem and possible solutions to no avail, and decided to return it. I had the return request accepted the same day & was about to submit an amazon 'dead on arrival' complaint and refund when a previous YouTube video(Michael MDJ) on an earlier 2000 laptop similar to a Chromebook that wouldn't boot in a similar fashion. The solution was that the hard drive was somehow disconnected from the motherboard during shipping or whatever else. As soon as I opened up the back of the Chromebook, I saw a disconnected cable, and knew I had the same issue. I quickly plugged it in(with the battery unplugged of course) and bam! It booted just fine for the first time right into the operating system. I've written this from that Chromebook and canceled my return request. This laptop is still receiving updates from google(hasn't expired yet) and is pretty quick for simple operations as well as the basic developer ones I've explored. It's really great for the amount of money paid for. If I'm lucky, let me know :]. Would be 4.5 stars if I didn't have a nightmare of a hassle trying to get it to boot, and would be 5 stars if the Chromebook was new enough to support Linux developments of Steam.