i really, REALLY wanted to like this laptop, but it has been a disappointment in pretty much every aspect. it crashes multiple times a day, even when I'm just watching netflix. i have run into issues with the keyboard typing extra letters, the touch screen not responding, and frequent screen freezing. there also is no graphics card and no ability to use and external gpu. forget any rendering capabilities - this thing can't even handle the sims' graphics without lagging. coupled with microsoft's absolutely awful customer service, I wouldn't waste your time.