I bought this Chromebook last week, and we received it on Friday 11/4/22. The website stated that it was in excellent shape, and I was expecting a gently used computer. We opened the box and found dust and what appeared to be sawdust in the box, which I brushed off without thinking much of it, but then I noticed the Leveno log was scratched and not in good shape...then I went to visually expect the device and there was a noticeable crack near the base of the screen.We contacted customer service and explained my situation, and they were very quick to handle any concerns... I returned the Chromebook on Monday and will receive a replacement by Friday. They are quick and responsive to any concerns you may have, and I was satisfied with their response times and how they ensured that my queries were answered in a timely manner.This Chromebook is ideal for general browsing, streaming, and other light tasks. I am pleased with their prompt response and would recommend this gadget to anyone looking for a sturdy everyday general use tablet/laptop.