The device works perfectly fine, but there was some definitely signs of wear-and-tear on it.  I know it is a refurbished/reconditioned item, so I guess that can be expected.  If you want to save a few bucks, this is a great choice...but if you don't like the idea of worn badges, or some letter rub on the keys, you might want to stick with new.  For my purposes, however, it does the job just fine.