I've managed 100's of these laptops at a few different companies I've worked for, and I've always been impressed by the value of getting these laptops used/refurbished. These are excellent laptops, and are perfect for anything from simple web browsing/basic user tasks, all the way up to developing and testing software, and heavier use-cases.The ones I purchased from here arrived in great shape with chargers included, and I haven't had any issues with the 6 that I bought. I'm not sure if they put new batteries in them as a part of the refurbishment, but the batteries included hold a charge well.I feel like Dell hit the sweet spot on finish and build quality on this line of laptops. I might be a bit biased because I've worked with these laptops a lot, but I think the latitudes with skylake-coffee lake processors seem to be the most reliable in my experience. They're not overly stylish, but they seem to be like the nokias of the laptop world. Would definitely consider buying more of these here in the future!