The first computer arrived with a broken keyboard and a bad CPU fan. I texted support for faster answer. "Can you remove the cover and check to see if the fan spins or not?" When did I become the Tech? I asked for a new computer after all Messages pointed to bad fan. I got the new computer before the keyboard. If they want keyboard back they can contact me. I paid for a Dell computer and got an HP monitor. No bluetooth or wireless to work with. If it's there it didn't come up in the details when I checked. Windows 10 but can't upgrade to Win 11 because computer doesn't support it! I guess you get what you pay for.