Bought this for my parents July 9, 2019. It looked like an affordable solution since all they do is access the internet, play a few card/word games, and use Microsoft Word fairly regularly. That it had Office 365 included made it very appealing for the price. The case is a cheap plastic, but adequate for their needs and they typically take decent care of their technology.There were a couple of hiccups with lag when we first got it set up, but those were overcome and it worked fine for a bit with no phone calls requesting support. *sigh of relief*UNTIL... three months after purchase, my dad complained he was unable to connect to the internet. They had been away caring for family for three months, so I assumed reconnecting to their home network was the problem and chalked it up to user error. I tried to walk him through troubleshooting and we determined he needed to update drivers, but since there isn't an ethernet port and my schedule wouldn't allow me to troubleshoot in person, I sent him to Geek Squad for resolution. They determined the network adapter had failed and that updating drivers was inadequate to fix the problem. I arranged to get the computer from my parents to process the warranty (we live in different cities) because I thought I could do it faster/more efficiently if I had it in front of me. WRONG.When I put in the serial number to verify the warranty, HP's records showed the warranty began June 28, 2018 and expired August 1, 2019. This computer was listed as new. Now, I did dispute the warranty status and received an email from HP indicating they had updated the terms of the warranty, but every attempt to invoke said warranty to get the computer repaired or replaced gets me in a loop of troubleshooting and when I use the automated system to check the warranty status, it still shows it to be expired. I don't know if it would be easier to use warranty if it were listed as active because I don't have that choice. But at the moment, I am waiting for a phone call from HP (which also had to be requested online) to see what happens next. Seemed like a great opportunity to share my experience thus far.Now I realized this is a budget laptop and the price was "too good to be true" -- but that seemed all the more reason to write this review. Whether it be quality control or luck of the draw, my experience with the HP Stream does not make me want to buy another HP product. Ever. The hours I have spent on this to date are gone forever. I hope I save someone else the trouble. You live; you learn.