I bought my first laptop from them and I was able to log on and it worked and was in excellent used condition and then the screen just went black and it didn’t work at all within a few days. I exchanged it for the exact same replacement item and they sent me with with a broken / loose screen hinge so it won’t stay at any angle other than fully open/ leaned back or fully closed and it had lots of dents, you could tell it was an aftermarket replacement screen (it was shinier than Mac original) and had a weird smell as it hadn’t even been wiped down. I returned this one and decided to look at Best Buy instead and now this company says that they refunded my money to my Amazon account but they have not. My money is nowhere to be found even though they claim my return was approved and that they refunded my original payment method (Amazon gift card). I had to open an A to Z Amazon claim and I am still waiting for my return money to be processed…