Sent my laptop in after a year to hopefully get the awful coil whine addressed. They held it for 5 weeks, putting it past it's warranty date, and replaced a fan that wasn't even the issue.The new fan they put in was not even plugged in when I got itWhen I took the plug out, it turned out they had bent the fourth pin, which meant it couldn't control fan speed for the GPU anymore.Support kept me on hold for two hours before just hanging up.I literally had to hard-solder the fan wires to the motherboard to get it to work again. Since it's past the warranty date who gives a damn.DO NOT BUY ASUS. AWFUL BUILD QUALITY, EVEN WORSE CUSTOMER SUPPORT.