Product came as advertised.  The top of the case seems to be covered with some kind of vinyl wrap, which blends in so well with the existing finish that most probably would not notice it was there.  Presentation was overall excellent.  packaging worked as expected.Internals were not as shining in their greatness (see photos), but everything did work upon inspection and testing.I'll include some notable good and bad bullet points here:GOOD:- Wireless adapter was included, correctly installed, and functional- Thermal paste seems to have been re-applied and is even a little more than may be totally necessary.  Cooler was undamaged and had good contact with the processor.- Fan appears to have been spliced in or replaced at some point.  Extremely quiet and almost inaudible from 3 feet away.- Ram was undamaged and appears to work correctly- Included mouse and keyboard are e-waste if you already have either, but a nice touch given the price point- CMOS battery was included and working- Included the cover for the antenna (back-left of the unit)- No obvious physical damage externally, case in good condition- Unit was cleanBAD:- SATA connector on the motherboard side was chewed up on one side.  Unsure how this happened, but the damage did not seem to affect any of the pins, and it worked correctly without so much as electrical tape to hold it in.- M.2 2280 slot was missing the screw to hold the card in, as other reviews mentioned.  I happened to have a spare, but be sure to have an M2x2.5mm screw handy if you intend to use an M.2 device.  Because of the way the fan mounts on top of the M.2 slot, I wouldn't call this screw necessary, but it is preferable to having the drive loose in the case.- Hard drive was missing one of the attachment grommets + screws, also mentioned in other reviews.  This does not seem to affect function but does allow the hard drive a worrying amount of movement.  Not strictly important if you're not using the SATA drive bay or are using an SSD instead, however.5 stars because it's refurbished.  You're not buying a new device, but you are buying one that works.  The unit I ordered came from a company called TekRefurbs- YMMV if purchasing from a different seller.