I got screwed on this one.  The item was delivered in bad shape.  The buttons didn't work and others were sticky.  The fan inside was constantly on and noisy as hell.  Obviously, this machine was not refurbed to specs.  Very disappointed in the entire purchase.  Getting what I expect is so much more important at Christmas time as my son was so excited to receive this laptop as a gift only to get his heart smashed at the crappy shape iit was in.I was able to return it for full refund but still extremely disappointed in how this could have happened.