I ordered this as a mothers day gift. When I set it up for her the first thing I notice was the screen was not in color, but was just green. After talking to HP tech support that Amazon connected me to nothing could fix it, so Amazon issued me a return ticket and ordered me another. Upon opening it I noticed the DVD drive was pushed in and not flush with the case. I powered it up and got a clicking noise and then and error stating non system disk. which led me to believe the hard drive is bad. Returning this one and will not be ordering again. I have ordered refurbished electronic equipment before, but these 2 look like there was no effort for quality control at all.