I received the product and it was in excellent condition. It looked brand new. When we tried to turn it on, nothing happened. We figured it needed to be charged. We charged it 2 hours, still would not come on. I contacted the seller and was given the option to send it back for a full refund or talk with a specialist. I chose to speak with a specialist. When we started the chat, I told him what it was doing. He said to try to shut it down and try over? I said it won't come on. He told me to charge it for 24 hours. I told him that I would. I told him that the light was green on the charger so I knew it was charging. He said, if its not coming on, its your battery. CHAT ENDED. He left me hanging!  not professional at all and the expert help did not seem like an expert. I had no other option but to return it for a full refund. I do really wish it had worked because it looked so good!