I bought another refurbished a while ago not the same company, and while it was fair it had a problem printing. service was good, unit was fair, but had to send it back. Thought a long time before jumping into another refurbished unit. This may bite me in the butt sometime but this 9010 Dell  looks new,(knowing it is not by a long shot) but not a scratch or a dent of any kind up close or far away, clean as clean can be on the inside, everything works perfectly, don't know about customer service, didn't need them at all. Now granted I don't do a whole lot so I nave no need to have a whole bunch of stuff on it, ( It only has the basics) but all can be added I'm sure. Just can not justify money for a new one for a back up computer. Hope everyone who gets a computer from this company has the same luck as I, very impressed with the appearance of this computer.