I have a family member that hasn't had a computer in years. I thought I'd buy her this to keep her entertained. It arrived in a very secure box that looked perfect and as new/although it is a referb. Upon opening everything was perfect! If there were any "issues" cosmetically we sure did not see them. Everything seemed to be as new and perfect! Very professionally packaged. I bought this because EVERYONE uses "Chrome" and it is self updating. It arrived, we set it up.  have a "mac" and I was unsure of the speed and quality of this machine. After set up/which wasn't hard/I tested this computer and was amazed at the screen quality and sound. I opened several tabs while playing an online movie and everything worked perfectly! This has very limited memory and RAM. However My cousin uses this for surfing the web,watching movies,facebook,ect...and everything works flawlessly! She doesn't use this for editing photo's or storing pictures, so the size of the memory does not affect her. If you are looking to get online and browse, have fun, watch online movies, this is perfect! The 90 day return warranty backed by Amazon is what sold me, and the overall impression of this laptop is what made me leave this review. As I read others reviews/as I am writing this/of the "mouse-track pad issue- for a few bucks you can add a wireless mouse. The overall quality of this is awesome!!