What a disservice by the seller! The laptop came with a corporate windows install. Meaning you had to log in with a thermo fisher scientific account email. If you don't have that you stuck. We ordered this laptop for our trip so we can do some remote work a day before we left. Called Amazon, sent message to seller. No help was offered. So being a computer technician i had to swap the nvme drive to mine and get a win 10 version and install it. I also swapped the memory to max allowed. It took me 7 hours to do the whole new install job from scratch with necessary programs, etc. Spent the whole night with it before the trip, no sleep. Amazon service was nice but helpless. Seller did not respond even 3 days after inquiry! Product runs great as of now but given the sloppy job they do to install something on a product you can't use, none of us can and there is no way to bypass the login, so you have to wipe the system if you can or open the back and swap the drive, is a disservice not knowing that when you receive the product. Now I upgraded as much as possible and the wwan card is on the way plus a wifi ax card so every aspect of the laptop is excellent. The only backdrop is the video card, Intel integrated 620. Not the best for sure but given my 32gb ram it can take plenty from the ram shared. Won't do heavy gaming so that's fine. There is no lag or so coming from the video. The only thing I miss from the laptop is the fingerprint sensor on the power button, optional, and the touchscreen. But for the price, in My case 200 bucks, it is a great product.