Purchased this laptop less than two months ago. It has not been used as it is for upcoming college. I discovered the operating system is not updating and no sound. Contacted the seller who quickly informed me that the laptop is no longer under warranty; to contact the manufacturer. I contacted the manufacturer and was instructed to send the laptop to them. Just got a message that the laptop has "customer induced damage" and do I want to pay over $300 to have it repaired? The manufacturer indicated that there is "No Boot CX; has 3rd party component. If I could give zero stars...........