Laptop arrived in very good condition. The Snapdragon 8cx CPU and 5G capability is really what differentiates this model. I do not use the 5G option, so this review covers the remainder of the functionality.The Snapdragon 8cx is a different processor architecture than what most Windows users know and use. Instead of AMD/Intel, the Snapdragon is built on ARM64 architecture - and that's a double edged sword. ARM processors are designed for efficiency while still providing acceptable performance. What this means is that the Flex 5G will be terrible for CPU intensive functions - like gaming or professional multimedia design, creation, and/or editing. However, it should perform fine in situations like basic office applications, streaming, conferencing, audio/video playback, or light duty audio/video/graphics editing. Out of the box, it ships with Windows 10 Pro for ARM which, unfortunately, is a hindrance. Windows 10 on ARM is severely limited in both compatibility and performance. For instance, it can only emulate x86 for Intel/AMD compatibility. However, this laptop is eligible for free Windows 11 upgrade (there are a couple of ways to do this) and, if you go this route, it will unlock substantially better performance and compatibility. Windows 11 Pro for ARM can emulate x86 and x64 AMD/Intel, which allows a much broader palate of compatible apps - though it's best to stick with ARM64 versions and Windows Store versions of apps whenever possible.Pros (lots of premium features)- Slim, sleek, stylish form factor- High quality look and feel- Relatively light for its size- Touchscreen- Bright 14" screen- Backlit Keyboard- 360 hinge- Good keyboard and touchpad- Windows Hello login (both fingerprint reader and camera)- Good speakers with Dolby Atmos- Great battery life - much, much better than most Windows laptops- Headphone jack- Airplane mode switch- Quiet, cool, and fanless with the Snapdragon (ARM64) processor- Eligible for Windows 11 Pro upgrade- With Windows 11 Pro for ARM installed (requires user upgrade), performs reasonably well with native ARM apps and acceptably with many x86/x64 (AMD/Intel) appsCons- Ships with Windows 10 Pro for ARM which hinders both compatibility and performance; upgrade to Windows 11 is a time consuming process but worth it- Apps running on x86/x64 emulation can sometimes glitch- Only two USB-C ports; to gain more ports will require an external hubAll told, once upgraded to Windows 11 Pro for ARM, this is a very nice device with a lot of premium features at a bargain basement price. This is not a fast laptop, but for basic functionality (office apps, conferencing, streaming, basic photo/video/audio creation and editing) it is generally pretty good with superior battery life. Use Windows Store app or native ARM apps for best performance (search for "Windows on ARM applications" to find resources for these). If you are interested in exploring Windows on ARM at an affordable price point, this is the way to go.