I researched a lot of laptops and finally chose this one. I'm happy I did. It is super fast and quiet running smoothly and efficiently as well. It comes with Windows 10, which was easy to get used to and Microsoft Edge that has a more streamlined user-friendly approach. I would have never known this was a refurbished computer, except for the extremely minor wear marks...and I do mean Extremely Minor. I had a question and emailed the company's support and never received an answer. BUT, I did use Amazon's support and WOW was it great. The gentleman not only helped me, but connected me with HP who solved my obscure question. I was more than surprised and satisfied with the support from Amazon (incredible!) and HP.  It's still new to me and I am exploring all that can be done with it. I use it mainly for watching movies and word processing in MS Office. Sometimes you just have to take a chance and this turned out to be a happy one.