The laptop is fantastic, just like new.  The AC adapter included doesn't work and was shipped with the wrong wall-to-adapter cord (they sent a standard monitor/desktop computer cord instead of one with the "mickey mouse" end). Customer service was good in follow up but only sent the right cord, and missed the part about the AC adapter not working at all (I checked by using another laptop's AC adapter - the refurb laptop worked fine with that other adapter)