I live outside of the US and bought 2 laptops in September for disadvantaged children through my US skybox via Amazon to facilitate the children's online schooling. One of the laptops stopped charging last month and would only work while plugged in. Lodged ASUS Query Ref # N2011063423.Called 3 times and asked for solution which points to defective battery being replaced. Was told by various persons at ASUS and ultimately by a supervisor today that due to internal procedure, repair policy, warranty etc. that I have to bring the laptop in to repair. I asked for a solution given my special circumstances and the fact that ASUS is a large international company and is penny-pinching me for a $79 part which they can easily ship to my Skybox address in the US. This was a test of their true corporate image and an understanding of the lifetime value of a customer and they have failed. What a shame!