I bought Dell's Optiplex 320, Window-2003 with I guess basic programs. It had a hard drive for CD.Support worked very well.  The Dell person could easily be under stood and seemed knowledgeable.  A couple of times it was necessary to remind them that my agreement was support would come from US and that I would not hesitate to  who ever needed  and a couple of times when calling I could not access due to some recording switched over to.Support for hardware was good.  They replaced a mother board, two key board and a starter box.The glitch was with the CD hard drive.  There was no  option provided was to dump it.  I think problem was connected to the Optiplex 320. My contract was out with Dell and when calling I might as wall  have  listened to some overseas dial tone. Dell provided no helpSo make sure all works before contract runs out..