I was impressed the the size and design of this model. The first machine would not hold power which I found out later that it was probably me from having a Dell power supply instead of the HP (very similar).I returned for a new one and that one had software issues so I returned that for my full refund but no refund found in site after waiting over 2 weeks.I bought it a third time from another seller and the third attempt worked  like a charm. BTW I love business class laptops!