Looks brand new!! Perfect! Very impressed, arrived sooner than expected and loved the durable protective packaging….I have no problem getting a refurbed computer again! (This was my first refurb, but since it came from aced itself I decided to give it a go) I like the round style plug for power that’s at a 90 degrees so it doesn’t put stress on the port when plugged. Looks like you can add up to 32Gb ram(that will be next) as well as adding a second internal SSD drive 500gb or 2TB haven’t decided yet.