Didn't expect greatness because it's refurbished but...I got this strictly for job hunting,  phonics for my nieces and for my sister to type papers.1) PACKAGING/SHIPPING 5 starsIt arrived on time with no damages.2)PHYSICAL APPEARANCE 3 starsIt was obviously used (pen marks) but no dents,  cracks etc.3) PERFORMANCE 1 Star-Resolution was terrible. The initial startup the picture is sharp and the colors are rich but once you get to the homepage it starts to decline-the keys were not configured properly (I select "?" and get "÷")-Windows 10 wasn't installed as advertised, instead it had Windows 7. I was directed to update windows to have access to windows 10 but every time I tried it ended with a message telling me to update windows 😒- kind of lack speed- other than the symbols the rest of the keys were accurate- it turned on without problems- it had all the other features listed including a voice activated assistantDespite the malfunction with the symbol keys & the poor resolution I was going to keep it for job hunting purposes but then I ran across the issues with Windows and took that as a sign to return it.If I were a parent of a college aged child I would consider this laptop for theire basic needs like type papers & emailing... maybe research.  I definitely would not use it for gaming, movies or any other animated entertainment.