I had originally posted a bad review for the device being crashed upon arrival.  I tried the videos and still was unable to recover the windows data.  I called Skytech and spoke with "Rose" and she was patient and gave clear intstructions to repair the computer.  Her customer service was top notch! It is difficult to get that kind of service today.  The computer is working fabulously1st review.....the device came in an undamaged package with NO bubble wrap or protective insulation. the system is crashed from initial start up. Super disappointed