I ordered this computer to fix up for a friend, low budget.  It arrived very fast!!  Nice!  For the price it is a very good computer, definitely a keeper.  I finally got it up and running for my friend with all their stuff restored from a previous old computer.  My friend was very happy with the new found speed of this computer.... it is so much nicer than their old one and works great.Problems and tech support experience:1.  When I got the computer, I plugged it in and it would not boot.  A message said that there was no boot device.  So I opened the case and I found the disk drive just laying loose in the box with one cable disconnected.  I connected the cable and then it booted fine.2.  While dealing with issue #1, I discovered that the SSD that they sent was NOT the one that was advertised.  The Ad read that it would have a 512gb drive and this one was only 480gb.  That is why I bought their computer and not others, I wanted a 512 even though that is not a big difference.  I wrote a note to tech support and they tried to convince me that it did not matter and that the drives were really the same size.  If that is true, why can you buy them separately?  For example, you can buy a PNY 480, or you can buy a PNY 500 or you can buy a Lexar 512.  They are not the same.  They sent me a return label and I returned the 480 SSD.  For over a week, they delayed and continued to claim that the 480 was the same as a 512.  I persisted in requesting a replacement or refund of any amount to cover the SSD that I had already returned.Finally, after two weeks, they issued me a refund for $40.00 to cover the cost of the SSD.  That was a very generous amount since the SSD they sent was not a recognizable brand.  In the meantime, I purchased a Lexar 512gb drive, added 4 more gigs of RAM and setup the computer.  I had the distinct feeling that they would not have done anything if I had not kept nagging them.3.  They tried to call on the phone and talk about the issue.  I think this may be against Amazon regulations.  I could not understand them because the tech person had a very thick accent and I am functionally deaf.  So between the two, I could not understand a word.  I think they called me three times and I reminded them to use the Amazon mail system as required because I'm deaf.Even though I did have the above issues, let me repeat that this is a nice computer and it works great now that the issues are resolved.  They DID give a generous refund to cover the cost of the SSD since they could not provide a 512gb that was advertised.  I would buy from them again if the deal was good.