A few dents and scratches, but the overall appearance was fine. Turned on without a problem, however I was unable to get past the “Remote Configuration” page since it is still connected to “Lexington School District”. I just needed a laptop to do some online work because of the shelter in place. And I needed it ASAP. Seems like it’s going to be a hassle to get started though. Going to call Customer Service and see if it’s any help. Fingers crossed because I really want it to work. I’m just disappointed that I have to wait for a response. If not, I’m returning.  I will update as soon as this gets figured out...