We ordered this model (higher priced) to replace the first one we ordered and are returning because the audio is horrrible! We called the seller twice left a message and did not receive a call back. So we contacted Amazon and are returning.This model-the touchscreen doesn't work, it locked up within an hour of turning on and the cover has 3 distinct deep scratches on it. It took several hours before it came back on and another 2 hours to remove any personal info that loaded during the partial set up. We did not waste our time calling the seller since NO RESPONSE to our calls for the first purchase. We called Amazon and are returning this one too. Will not knowingly purchase from this seller again