Unit screen doesn't seem to respond to contrast function buttons. Emailed last Thursday regarding battery dying after 10 to 20 minutes. Got a generic auto reply back and heard nothing. Emailed again to follow up to also add figure print scanner not reading fingerprints. Unit was packaged poorly..just a sheet of bubble wrap. Was well aware I was buying refurbished but was shocked at the amount of external scratches on plastic shell. None on the screen though. Unit also seemed dirty which I cleaned. This was a bday present for my 11 year old daughters birthday and has turned into more of a dissapointment. I understand what refurbished and have bought many a refurb products but the amount of issues with this unit would say strongly stay away from this seller. Not necessarily the unit as I don't have a fully functional one to give a review on.