The company responded to me in a timely manner.  During shipping the CPR was rather beaten up, causing the harddrive to disconnect.  Additionally, the computer screen plastic surround was chipped.  Initially, the technician thought the drive was bad and sent out a new one.  When I opened the unit, I learned that the drive was unplugged.  The next problem was that I could not connect to the internet.  I again contacted the company.  After several tries and after speaking with the technician again, I was transferred to sales.  The company sent a pick up ticket for the  computer with the problems and replaced the unit.  We are very pleased with the unit and I certainly would recommend this company.  The company went above and beyond to see that we received a quality product that met our needs.