Buyer Beware!!! The 16GB memory automatically voids your warranty.  This laptop never worked for us. It continuously blue screened out. Amazon support drives you to HP for product support. This process takes more than 30 days, so you will be outside of any return window. Working with HP was a nightmare. After countless hours on the phone and online support over a long period of time and with great frustration, HP finally agreed to have us send it to them for repair, only to then decline the repair due to the 16GB memory drive not being factory standard. They claimed it was an unauthorized upgrade, and would not be covered by warranty, and wanted to charge $400 to repair the $533 laptop, just based on a 16GB memory drive. This is how Amazon advertised and sold the laptop, so they sold something that was automatically out of warranty coverage.  Trying to work with Amazon was equally frustrating. I finally received an exception for the return outside of the window, and was told I would receive a full refund, only to get notice that I would receive only $426 due to a restocking fee (a more than $100 loss). What are you going to restock as it never worked??? I guess they will see if someone else will buy it from them. In talking with a supervisor about the refund difference, she just kept repeating herself that their policy is to charge the restocking fee, would not honor my conversation with a previous employee who committed to a full refund, and refused to allow escalation beyond her.  They will not honor the product they advertised and sold, they will not honor what their employees tell you through customer service, and the supervisor kept interrupting me on the call to just repeat herself over and over, so clearly they did not care at all about service. I have never written a negative review in in all my time as a prime member (since 2003), and by far this has been the worst and most frustrating purchase I have had with them.