this is the second time ive purchased this product from amazon  First one went awesome works great clean nice runs well had i for months no issues.  the second on the charger was crap out of the box. laptop was great all good there. so gave sellers customer service a call they said they were gonna send a replacement. even got an email saying so. just over 2 weeks later nothing  no charger =paperweight  .. tried calling line was way stacked noon line chatting available sent an email....chatted with amazon customer service they made it right and fixed asap all good  pays to be a prime member! good over all product great price ...  customer service call amazon first.