I get buying used has its risks, but I got the laptop not factory reset (so it’s password locked from previous user), Amazon support told me they could do nothing about it(even though it should’ve been reset when it was “inspected” as the sticker claims) and there’s visible damage to keys, and the laptop itself. You guys need to inspect your stuff better. Now I have to go to work and call chuwi customer service tonight when I get off since of course it comes right as I’m bout to walk out the door. Lack of pictures is because I’m on a time crunch. Update: I contacted chuwi, apparently their customer service isn’t available due to a festival, I’m returning this bogus laptop they said was like new with loose keys, touchpad that hardly worked, and a locked computer with no technical support besides “we can’t do anything”. I’ll never order another “refurbished” computer from Amazon or this “CHUWI” ever again. I appreciate the two amazon support reps that at least made me think they were trying to help me.