The laptop arrived with a software lock which tells me the laptop is deauthorized from use. Amazon support and Lapro support have yet to address the issue. I'm two days into this time wasting frustration with a refurbished laptop that wasn't refurbished at all. There's a rootkit software in the bios that has seized control of the device. The software is from absolute software and it was installed by parkland hospital. This device was presumably resold from the parkland inventory but the security control wasn't removed. Nobody is interested in helping me resolve this as of yet.Update - they're sending a replacement laptop now.  The price for the laptop was good, but somebody wasn't doing their job and I ended up spending a lot of time having to sort through the issue. I don't know if the resolution only happened because of my unfavorable review or not. Either way, it seems you get what you pay for, but at least they're willing to make it right in the end.