I've owned a Mac since the first, back in 1984... but this is the first time I decided on a refurbished MacBook Pro...  The product arrived at the promised time, by secure method, well-packaged and in good shape. I have noticed no marks or defects and it has operated for some time now without flaw... as new. No negatives. I give high marks for the refurbisher/shipper -- DoubleDex -- for providing just what they promised!