I will admit there are allowances made for refurbished machines but this one failed completely.  Green screen of death followed by blue screen of death straight out of the box.  No stop code displayed. Customer support didn’t believe no stop code until a picture was sent.  Then after having me reset all of the hardware still blue screen of death this time with a kernel failure notice. Rebooted itself and then back to blue screen with no stop code.I’d ask them what the solution is but they got off the phone saying call back if the reseating didn’t work. This was at 4:55 when they knew they would be closing at 5 (I did not know that). So naturally no one is available now.There are better and cheaper computers on the market with better support.Blue screen of death out of the box. Not much more to say to sum up their quality.