If I could get away with no stars I would have done that. I have had this computer for almost a month and all it will do when I turn it on is a beep. Nothing else it's junk. And there was no paperwork or phone numbers and the one I ordered was not refurbished but that is the one I got. And it's junk. I can't send it back. The box had no return papers with it. It had no papers with it.