I bought the desktop in May 2020. I bought the desktop to find a job during the height of Covid. I found a job in a different state and the computer was left in the box along with some other belongings. When I finally got the computer and opened the computer  in March of 2021, it told me to buy the Windows product. The advertisement for the desktop said it had Windows? Not able to use the desktop. I called Amazon and the representative stated I needed to speak to Quality Recertified. People please read the fine print in checkout! You could be buying products from other people and don't realize it. Because of Covid and Amazon's reputation, at that time, I didn't even think the desktop wouldn't work. I was told to send Quality Recertified a picture and I did. I tried to get Quality Recertified to call me outside of my work hours. Quality Recertified would not. I had to play telephone tag to try and get help. When I did speak to a representative from Quality Recertified, they had strong accents and were difficult to understand. As I asked questions about what to do with the computer, Quality Recertified kept sending me back to Amazon. I know why now. Quality Recertified had no intention of making right anything. Unknown to me, I had a 90 day refund policy with Quality Recertified. Amazon's A-Z guarantee had passed as well. So in a nutshell, I was sold a DEFECTIVE desktop by Quality Recertified and Amazon. Quality Recertified's desktop had NO Windows product on it when shipped even though it advertised there was. The blame of paying for a defective desktop was dropped in my lap by Quality Recertified and Amazon because I didn't open the box to the desktop sooner. Covid is my fault. I want consumers to know how you will be treated from these companies. Check your products if you haven't already.