First of all, it was packaged well, but the cord was just thrown in there as if it was just taken out of the wall socket.  There was an external battery connected to the back so I called Amazon because I was told it wasn't part of the laptop. It was only a demo of an extra battery if wanting to purchase.  Lol believe me it was attached to the laptop and when I took it off there was no battery inside. There were issues with software and it was very slow! It looked nice without scuff marks  but internal issues and the battery attached to the back wasn't going to work for me.