I've been an Amazon member for over 10 years, purchasing several computers without a problem.  This time my new HP has been a big problem. out of the box it has performed very poorly, that I have had for yearsl!!  However, it seems your supplier has installed "free" apps that require "sign ins" which are very onerous, still can not get in my Yahoo email account ( I bought a new Dell a few months ago without a problem; almost threw my new HP in the pool. I suspect your Asian partners had something to do with this! Otherwise I like this computer very much and of course appreciate Amazon.