I know HP is a great product, however, my experience with this one is not so great!! I need help, please !!The Laptop was too big and bulky for me.  The keyboard does not light up therefore I can see to use it.It is user-friendly for my needs.  I have turned it on twice and I can't see the keyboard to type anything without straining my neck and eyes, therefore not able to use the laptop.When I purchased it I thought the keyboard was lighted and not so heavy.  I hope that someone can help me with this issue.  Sincerely, Lisa LeaI would like a refund or purchase something else that is smaller and the keyboard lights up. something I can use small It so for my purpose. en I purchased it I  friendly.  The keyboard did not light up.I would like a refund to buy a laptop that meets my needs.  Thank you Lisa Lea Humpich