Update after a full month:  The hard disk crashed and lost everything.  I contacted tech support and they emailed me a download to reinstall windows, but the download did not work and the computer remained in a boot loop. After some searching around, I learned you can download Windows from microsoft and reinstall with the same license.  I went that route and also replaced the 9 year old hard disk in the machine with an SSD.Tech support is responsive but ultimately not very helpful.  I rate this product three stars because you have to look at it as a kit of parts which will need some work to reliably use.