When I first received the product visually it looked great. No scratches or dents but it did look used. I received my MacBook on Feb. 29, 2020 today is July 20, 2020 it hasn't been completely 6 months  and I  have to keep it on the charger or the screen will go black. I seen it was past my return date so I am trying to figure out if they can just exchange it for me or I'll have to pay someone to fix the problem.