Quick ship, safely packaged. No boot disk anymore with window 10 so you will need USB stick with more than 16 GB. Other than typical windows installation slowness, its a nice piece of hardwae. Boots fast. You need an HDMI to vga cable if you don't have one for your monitor. Very fast. I will be buying a large USB drive when I run out of disk space, if I ever do. Windows apps run fast. Installed Linux. No problems with dual installation. I purchased the 2nd year warranty just in case the sold state drive goes bad. Did not need any support. Probably took less than hour to get it working with basic windows 10 installation.