I ordered one of these refurbished dell laptops and love it when I got it and opened the package it was very well protected double boxed and the laptop was in a special laptop bubble rap package inside that. when I took it out it looked like a new one no scratches or marks at all, I started it up and answered a few questions for Microsoft windows and got it going. its very fast lots faster than I expected and runs great. at this point I have used it for 4 days and do problems at all. I would order another one I needed one.