Fast shipping, quick turn-around on a defective DVD rom, and pleasant customer experience.  A quick test of the unit before shipping would have quickly shown an issue that could have been remedied prior to shipping.  The unit, overall, once repaired, operated as expected. Cosmetically, some dents and scratches (minimal), along with the delay, I rate the experience as a 4.  I have a feeling that I got the last unit sitting on the shelf. Noticed the next day, thisseller had no more of these units and the next seller referenced had plenty but with a hike in pricing.