When I first received it I told a friend that "the laptop was good.  Not great - given the hardware, it should have had better performance, but you're dealing with a budget brand."  Little did I realize how true that simple statement was.Support is via email, and you'll get clearer communication from an alien life form with marbles in its mouth, tripping on ketamine.  Needless to say, there is a serious English language barrier.  Support tries desperately to point you to their online community;  this online community is robust, with several moderators answering the lion's share of questions.  This seems like a logical development given that their Tech Support is atrocious to non-existent.  So a handful of Acer loyalists from Brazil and other off-market countries try to help - but they are only knowledgeable on their own equipment; oh and to top it off - the ACE's (Mods) on the site CANNOT SHARE SUPPORT DOCUMENTATION WITH CUSTOMERS.  Utter garbage.So in the end, I spent roughly $1000 for a gaming laptop, used it for 538 days, and because there is a 1 year only warranty, I am stuck with a plastic door jamb, or the worst looking paper weight ever.  "What's wrong with it?" one might be prone to ask... well, it won't power up.  And because there is ZERO troubleshooting or documentation on how to do a power reset, I'm SOL.  Against my better judgement I bought a gaming laptop instead of building a gaming desktop; with 16GB, and a 1060ti with a 9th Gen i7... I couldn't build it for the same price.  I knew better - I've worked in IT deploying hardware and buying desktop standards for literally decades... but I thought I'd give Acer a chance.  WHAT A MISTAKE.Now I'm out $1000.  I have a bricked piece of hardware, I can pull the drives and transplant, but that requires buying something to put it in, which will come with a drive anyways.  538 days. $56/month and the hardware dies at the end.DO NOT BUY ACER COMPUTERS.  STICK TO THE A-LIST MANUFACTURERS; APPLE, MICROSOFT, HP, DELL.  NEVER AGAIN.