The computer was refurbished, and at a too-good-to-be-true price. The computer booted up fine but took me straight to the desktop. It hadn't been reset. So obviously I tried resetting it, and long story short, it wouldn't reset. No way I'm trusting the computer to not contain malicious files. I suspect that the price was so low in part because they couldn't reset it. The USB keyboard was low-quality and arrived cracked, but I called somebody on the card that came with the computer and they sent another cheap keyboard which arrived a week or so later.