First I’d like to say I had to contact support right after starting this laptop up. It would not accept the backspace, C, H or question mark keys whatsoever. After speaking with support from Amazon, I installed the windows updates in settings menu. Only after that did it work just fine. So on the initial start up checking for updates you have to go into settings and install more updates BEFORE this laptop will work correctly.**also did not come charged or even half way charged, I had to charge it first.A huge plus is that Norton360, CorelDRAW suites, Coral painter and Corel painter essentials are already paid for. I’m sure there are more but these I installed right away. So far so good with this laptop after working on it for 2 hours.