It was taking my computer 2 minutes to boot up.  I called and the first person I talked with apologized and offered to send me a box and return label for an exchange.  I said I'd started to put programs on the computer and would rather just have this one corrected.  I was transferred to a very knowledgeable person who asked what the screen showed while I was waiting for boot up, then guided me through several screens to change some bios settings.  When we were done, I complimented him on his skill and professionalism and said I would add a review about how pleased I was with his tech support