This product is a present for my16 year old granddaughter. I ordered a 1TB hard drive and an 8 GB Memory Chip. She did very well installing everything. We could not locate the hard drive but after seeing a YouTube video we found out how to format it. She put in the memory chip with no problem. We turned on the unit everything went well. THEN we installedthe Intel Update Utility. The Realteck driver update installed properly. HOWEVER, the trouble started when we attempted to update the Chipset from Version 10.1.1.35 to Version 10.1.1.42. I tried at least 10 time to update the Chipset and the program indicated "FAILURE." I attempted to install it manually without luck. I tried Microsoft Update, with the result of "you have the latest and best update". Hum Intel states on its website that this is a very important update. I will have to brush up on my South East Asia languages and telephone Intel's hot line. If it comes to it, I will just leave it go. Maybe it will break before the 3 year warranty it up.