after less than a year, my battery stopped holding a charge at all. followed online directions on Acer website to reset the battery and now my laptop is telling me that the battery is not present at all. they will give you no tech support over the phone and expect you to ship the latop in to be repaired. oh and you cover the packaging and shipping costs. So now I am without my laptop for 15-20 days. Also, the fans are very loud.UPDATE: changed to one star. Sent it in to fix the battery issue. Laptop was returned to me like 2 weeks later. Only this time, when I turned it on, it gives me a stopcode error about every 3 minutes. Something that was never an issue before I sent it. Every time this error shows up, it crashes you screen and forces your laptop to restart. I’ve been using my laptop for about 35 minutes since I got it back and this has happened about 12 times. Thanks Acer, for returning my laptop to me in worst condition than when I sent it in.Second update: acer promised to send “recovery media” to restore my laptop back to factory condition. This was 3 WEEKS ago. They have given me 4 different arrival days for the media, and it still hasn’t shown up. They refuse to provide a tracking number. They refuse to let me speak to a supervisor. I’ll never buy Acer again.3rd update:Finally got the recovery media to factory reset my laptop. Guess what, it doesn’t work. Laptop still crashes every single time I use it. I can’t even boot it up without it crashing. Took 3 hours on the phone to talk to a supervisor who said I have to send my laptop in again. Going on 6 weeks of not having a functioning laptop now, and I have to send it in for another 15-20 day repair.DO NOT BUY ACER