Bought this one January 2nd 2022 for a birthday present. It arrived, we turned it on early, and got it set up. Doing this, we noticed that the battery would never charge past 0%, and if it came unplugged, it turned off. So I took off the back plate, made sure the battery was connected well, everything looked great. So I contacted support, and thus I mailed it back under warranty to be fixed. They get the laptop, and upon knowing that its a battery issue they email me telling me that the repair is just for the screw holes in the laptop that I, supposedly, stripped when taking off the back plate. They wanted roughly 117 dollars USD to fix the screw holes. I responded, no I just want the battery fixed so that way it doesn't NEED to be plugged in to be powered. They said ok, and they will fix the battery as its under warranty. I say great, and I was happy. Except, that when the product came back a few week from then--just two days ago 3/12/2023--and it still doesn't hold a charge. It's not the charger, its not the outlet its plugged into, its the laptop. I don't think they even checked that they fixed the issue, honestly. So I go to their website to explain the issue that remains and after typing up a paragraph detailing the issues, it won't let me submit my support ticket. Why, you might ask? Because I used proper punctuation and frequent use of apostrophes. You can see, I use apostrophes in my writing quite frequently. And I had to dig through my whole paragraph to tell them I still needed help and remove my apostrophes just so that they would accept the ticket. It is over 2 months late as a birthday present, and I will be buying from a different supplier, i can't wait to HOPE that they ever fix it. Guess I'm out of money, BUYER BEWARE.