Unbelievable!  We ordered this for our sister for Christmas and knew she needed it early, but she got it and it doesn't even power up.  It is plugged in and doesn't power up.  It came broken and now we have to try to get her another one asap!!!  How frustrating....wonder if it was a refurbished laptop?!!!  Update:  We are now sure this is a refurbished laptop, although they are selling it as new.  Our gift stopped working and when we were talking with her, she kept referring to the area with the dent.  We didn't know what she was referencing, but then she sent this picture.  NOW WE KNOW THIS PRODUCT IS REFURBISHED!!!  This would be the only way to get inside the laptop to fix it....and we have not had to fix it until now.  We paid for a new laptop!  Now it is too late to return it.  We will try every avenue to get this problem fixed!  Also, when we checked the company warranty, it showed that it was purchased almost a year before we purchased it.  Yet, more data to show this isn't a new laptop.