I bought my computer and was excited to play games, work, and make videos on it. However, I only got to do that for two weeks before it died and would not turn on for longer than 30 seconds.I called Cyberpower tech support and over the phone, we together could not fix it. They recommended I ship it to them so they could fix it for free. I was told over the phone that it would take only shipping time and 7 days or less to repair it, so I agreed.After 3 weeks I called them again because it was running late. I was then informed that it takes 7 to 14 weeks. (whoops) But I had also called them because I was moving and I did not want them to ship it to my old apartment. Then with an archaic method to change my address that a tech company should be ashamed of, I changed it over the course of a few days. So they put my computer on hold to make sure it didn't get shipped before the address change.I did finally get it changed with a confirmation email saying so. However fast forward 3 weeks: No computer.After 7 hours on the phone (just on hold without ever contacting anyone.) and well over 8 emails asking what was going on, they must have finally realized that my computer was still on a shipping hold, I don't know for sure though because I never got an explanation or an apology.But at long last, after 7 weeks without the computer that I spent over $1300 on, and putting my work on hold, it returned. But wait... there's more...Much to my dismay, they had deleted everything I had downloaded and installed during the two weeks it was running,  but that was fine, I could install those again, So I booted it up and started the long process when about 3 minutes in the computer died. And is suffering from exactly the same problem before.Professionalism is none existant, their customer service is despicable, their product is disgraceful, Cyberpower PC is a trash company with complete disregard for the customer. Don't believe me? Look at the auto-response they will paste below my review, the same thing everyone else got for leaving a poor review.The only thing that could make this better is if they shipped a whole new computer to me. If I was in their position and found that this had happened to one of my customers that is what I would do I would be bending over backward to fix the problem. Otherwise, this post will remain and I will do everything in my power to let everyone know that Cyberpower is a pathetic excuse for a company.I will be taking this hunk of crap to a local computer repair unless I can get it completely refunded including shipping.