I have ordered 3 of these. The first one I ordered looked in very good condition, and worked well but stopped working after about a month, and due to a problem with my Amazon account I can no longer access it to make a return (have to use husband's account now). I then ordered 2 more, and when they came I realized that my 1st order hadn't even been the correct item! Only 1 of the 3 was actually a 2nd gen!!!  These last 2 came in pretty bad physical condition. I bought it renewed in excellent condition,  which should be close to new looking. Faaaaaar from it! I'm keeping the one that is actually the correct product, because (so far) it's working correctly. I'm putting a case over it, so the scratches all over won't be a big deal.  What IS a big deal is the other one that came. Not only was it not a 2nd generation, as ordered, and it was extremely worn and scratched all over (even the keys had heavy wear) but it is even CRACKED on one corner, and the glass screen is popping out on that corner, too!  This company is doing a terrible job, and I'm returning the worst of the last 2 as soon as I can. I'm hesitant to ask for a replacement because who knows what I'll receive this time. My expectations aren't as high as most. All I wanted was for them to be the correct item, not look like they've been thrown on concrete over and over, and work properly.  Sadly, they can't even live up to this, despite selling these claiming they've been renewed to excellent.