I ordered this computer under the assumption that this was a brand new computer provided by Dell but sold through Amazon just like any other retailer like Best Buy and Walmart. My VGA port is not working and I cannot use 2 monitors on this computer which is essential for me to be able to use this computer. When I contacted Amazon they state that they cannot refund the order and that this needs to be handled through the seller which is Dell however Dell is stating that there is no warranty on this computer and that this computer is either refurbished and was sold in 2020. It is now 2023 and I placed this order for this computer on 02/06/2023. This is unacceptable that I am getting promised one thing and receiving another. Even the invoice from Amazon states that it is a brand new computer. This is false advertising and I will be contacting the Better Business Bureau if this does not get resolved top my satisfaction. I am not asking for anything extra, I am just asking for what I had paid for and what I was promised. Now I am behind in work because this computer is not working properly with a 2 monitor set up.