Out of the box I got a boot screen.  My only choice was to re-install Windows.  And hour and a half later it finally started up.  The mouse (pointer) was jumping and moving very slowly. I tried to hook up a wireless Bluetooth mouse.  Tried for a while, ran the troubleshooter “No Bluetooth Capability” hmmm. The description clearly says it does have Bluetooth.  Tried reinstalling drivers.  On the phone with Amazon support for almost 2 hours.  They just finally picked the darn thing up.  Good luck, I’ll get a refund 10-30 days. Next time I’ll request they send me the computer.  I can check it myself. If everything is working I’ll send payment IN 10-30 DAYS!!!