Hello,I filed a complaint because the screen was not working properly, first a green strip appeared on the left side of the screen (see "image 1.jpg"), the resellers offered me to exchange the laptop and on top of that an additional ONE YEAR warranty (in addition to your current warranty) so you are fully covered and can have confidence in your service.I received the laptop in exchange, when I plugged in the battery charger for 3 hours I noticed that it was not charging, the charger light is always red and the laptop battery is not charging, please refer to "Image 2.jpg".Ten days have passed since my complaint and I have no response or solution. Please, it is urgent I need a laptop that works correctly, attend to my complaint.