I received the product yesterday and I had to call Apple support twice in the late evening because it was still signed in to the old owner and I could not access.  Even after I was helped to restore it to factory settings, the MacBook is still sketchy. I am aware that it is a 2017 version, but if refurbished, it should have better functionality. It is in very good physical condition with minor scratch and a dent on the on the top left and lower right corner I will give it some more time to decide if I should keep it. I will decide after returning from my trip in early May