I was excited to purchase refurbished HP EliteBook 840 G3 from this vendor. Now, I am disappointed. The keyboard LOOKS decent, however, almost ALL the keys are not functioning. I tried the basic troubleshooting step such as pressing the ESC key several times right after turning on the laptop in order to get to the setup (BIOS) screen. However, the ESC key DOES NOT WORK. I called and left the vendor (EPC Secure IT Asset Recovery) a voice message.Note: When I received the package, it included a full printed sheet indicating that the laptop PASSED all tests, including the keyboard.I am giving this vendor a 1-STAR rating until they contact and resolve their issue. My suggestion would be for them to send me a new replacement keyboard (internal) for the laptop.