I bought this computer and April 2021. Set it up and immediately had some problems. 2 USB ports were loose. Then kept getting “non-system disk or disk error replace and strike any key when ready”. Then keyboard (not the one that came with it) wasn’t working with computer, though it did with my other computers  computers. Called Amazon who attempted to link me to tech support multiple times. They called me back and I spoke with a “specialist” (not sure who he was with) who couldn’t help me. He said no worries, he’d link me to another specialist at HP. I was forwarded to a voice mail recorded message saying log onto my HP account, which I don’t have. Not the way I wanted to spend my day off. In any case, I called Amazon back later on in the day Period the agent told me I could get an exchange but to expect that it’s refurbished and I should probably expect problems. In any case, I thought I would try and exchange one more time before getting a refund. This is the first time I ordered anything refurbished. Not a happy customer.