Refurbished MacBook 16" (MVVK2LL/A) came in good shape. The listing did note that there won't be visible damages as arms length away but that wasn't true. There's VERY minor dents on the exterior and a subtle issue with the screen on the top left. It does not affect pixels or viewing in any way. But 100% noticeable from more than an arm's length away. This measurement is a bit off putting. It's refurbished and has been used so expect some kind of blemish.My issue was not with the product or the shipping but with the seller. When received, the OEM 96w charger was not working, the slot for the thunderbolt was loose and would not charge unless pressing insanely hard into the power block - once let go, there's no charge. Obviously, this won't do. I made a contact request to the seller to notify them. They replied very swiftly, however they won't or cannot do anything about this besides give me a partial refund on the order. The refund amount was about ~$55. I was told to use the refund amount to purchase a charger out of their Amazon store.My frustration begins here as 1. All their chargers are non-OEM. 2. They're a tech resell company and they know that non-OEM chargers cause issues with Apple (as they've admitted to me in our contact messages. 3. The refund amount doesn't cover the ACTUAL defected product that came shipped. So, I guess they expect to purchase an off-brand charger that will definitely cause more issues to the laptop in the future? That is not quality support or care - especially from a tech resale company.My final thoughts are - this product is great for every day use and advanced users. Full time designer who is happy with the 16" screen. However, be weary of the seller and definitely get the 4-year Asurion insurance in case. You're buying refurbished remember. I'm upset that the seller doesn't understand the value of good service and holistic support rather than a partial refund of the defected product with the expectation to use the refund amount in their store for a replacement product that is half of the retail value and is known to cause issues.