This arrived quickly and looked great. There was a ton of caked on dust over the vents, so I opened it up to see what was inside. There appears to be a new hard drive, but nothing else was cleaned.  Dust bunnies (really, dust cotton balls) everwhere. Hard to see how this was refurbished in any way.  We also had issues with one of the monitors making a sound that we didn't feel safe with.  The computer does require a restart about once a week, and we have to click one of the function buttons for it to restart correctly, but overall, for the price, this was an acceptable purchase.  Note that the wife connection is a USB bud that does not work with a 5G wifi.  Works great on our lower speed though.To be fair, the customer service was AMAZING. They offered to refund the purchase when I complained about the above.  We need a computer for school for our daughter, so they offered to replace one monitor (could not guarantee matching the other brand) or both. They did replace both monitors.  Communication with them was terrific. Just don't feel right giving 4 or 5 stars for a product that we didn't feel was really "refurbished" by my definition.