Refurbished by Amazon technicians. Should have known what to expect. It crashed on the second day and I had to spend hours reloading windows and getting it up and running again. Also came with a used charger and a test battery that wouldn't even hold a charge for more than a few minutes. Amazon did give me enough credit to pay for a new battery. Otherwise it would have been 1 star across the board. My suggestion is spend a little more and buy new instead of Refurbished