This is the second one of these I have purchased.It is a nice laptop but do NOT believe this part of information:"This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors."I seriously doubt whoever these "qualified vendors" are have any actual qualifications.It obviously was NOT tested fully. There are quite a few keys, in the same area of the keyboard, that barely work. I had to push them REALLY HARD to get them to type the letters during setup. Anyone doing an actual keyboard test during even a minimal "refurbishing" would have noticed this.It seems all they do is a reset and pre reinstall of the OS, to where buyer has to finish the install.This one seemed a little more clean internally than the previous one I purchased. I was shocked with how much dust and tiny debris that came out of that one when I used a air duster can thru the vents after first unpacking.I got this for a pc that will be 100% controlled from my main pc, so the keyboard issue is not enough to make me return it.Just an FYI, before doing anything with this, you should do a FULL RESET yourself. Wipe everything and start fresh.Touch screen. I do not care about that but have seen another comment that says it is not a touchscreen.Touching the screen does nothing but I think you have to turn on that option in settings. I did see something about that during my own full reset.