The product was supposed to be refurbished, I did not say it has scratches that are very visible or noticeable ( look at the pics). I was expecting MacBook Pro to be in the original packaging as well as the manuals( is been 10 years since I used a Mac). On the good hand keys are responsive, as well as the other components, this is just the review as in 2 days after seeing the computerUpdate as I keep looking on the computer, I found more issues than expected, screen has visible dents/scratches, not sure if I’m happy with the purchase nor if I want to keep the item