I knew when I placed the order my odds of getting a good computer were slim, but I still took the risk. I was so excited to get this laptop because I needed it for school, and the price was a big win for a college student! Once I received the laptop I noticed automatically how it was a little slow. This was my first MacBook so I thought maybe it was the the brand so k continued while setting it up. Everything was okay at first besides it’s lagging and it wasn’t until I tried to download word document once I realized it was the computer. It would not finish downloading the app, it wouldn’t let me out of the app browser, and I restarted the laptop five times yet it still was not downloading. It was then when I shut it down and immediately put it in for a return. The seller was okay with it, slow communication but once they get to you they’ll let you know everything that’s going to happen in the process, so good communication is the only reason it got 2 stars. Overall, just buy a brand new laptop like I eventually did if you have bad luck. It’s a hit or miss honestly, and I did not win. But again the laptop was as shown and oh so beautiful.