When you spend several hundred dollars on a computer, refurbished or brand new, you expect certain things to work fresh out of the box. Things that didn't work on this computer!The sound occasionally sounds like it's dying! The screen is fuzzy for anything smaller than a certain font and the only way I am able to read it is by pushing the screen back far enough that when I'm on a video call I can no longer be seen on the screen. When I called Lenovo to complain, two different people I spoke with had no idea what I was talking about and told me that it's a problem with the webcam not realizing that I'm not complaining that I can't be seen on the screen, I'm complaining that I can't see the screen unless it is opened at an obtuse angle! The service was awful, the product is awful, at least I didn't buy it with my own money for my personal use, but it sure does make work difficult when my work computer is a POS.Also, this computer doesn't have a touch screen so I am not entirely sure why it's listed as having one. That doesn't have anything to do with the score, I didn't care if my computer had a touch screen or not, just making a statement of fact.