When the Microsoft Surface Laptop works, it’s a great device. However, I have had hardware issues since I first bought the computer over a year ago. The laptop will regularly fail to recognize any available internet connections, and I have to keep restarting it over and over until it does so. Sometimes I have to restart it upwards of 7 times in a row just to get onto the internet. It’s incredibly frustrating, and I wish I had bought the warranty because of it. I foolishly trusted Microsoft and figured I wouldn’t need the warranty on the Surface.The issue occurs every time the system needs an update, and sometimes for no reason at all. Ironically, the computer can’t be updated without internet access, so I need to continue to restart the computer in order to connect to the internet so that I can complete the update. In my experience, it has also been very difficult to get in contact with someone from Microsoft’s customer service to address the issue. When it comes time for a new laptop, I will not purchase another Microsoft Surface.