As I expected, and unfortunately am right...this is LOUSY and I do NOT need the frustration...First it said I wasn't hooked up with Microsoft....then when I called for help it told me to go to the website!! Finally I got a human being....they said we could bypass MIcrosoft....(when doe sTHAT become a problem?)  To do THAT...i had to shut down my rotor, with other household members using it...NO  WAY...It is going BACK in the box and BACK to Amazon in the morning..I did NOT pay all this money for frustration and irritation....No idea when I'll ever order another NEW computer....I'll stick to used TYVM