Let me note, I liked my Lenove until I had a problem.My Thinkpad Gen 7 was about 20 months old when the A/C plug sparked, smoldered and smoked. My CPU would not charge for a day. Best Buy Geek Squad couldn't figure out the issue.  I had paid for an extra warranty coverage as this is my primary work CPU for my small business and and the machine is under warranty.The process of reporting the issue was dysfunctional. On hold. Bad call sound/connections. Long delayed called. Didn't get FexEx label until 3 days until after I reported the issue.I shipped my laptop and it was received by Lenovo 9 days ago. Nobody can give me a status update. My rep stopped replying to my emails. I called CS and an 83 year old man (nice guy) helped me out but I had to repeat myself 3x for him and nobody understands my concern!!! Super pissed. Never buying Lenovo again.