Machine looks like new. Everything we ordered was in the box and packaged great. We are in our 70s and need all the help we can get seeing we are not computer savy.  They helped us choose the right machine for us and explained everything so we could understand it.  We are so impressed we will be buying another computer here in the near future.  Love my computer and all the help we received.  Great company will recommend highly.  That you for making an old couple feel appreciated.