4/13/20 Right now I am in the middle of the road and the final outcome depends on the amount of time it takes support to get back to me. Windows is installed, but not activated. The down side is that there isnt a sticker on the item with the product key. I emailed the vendor through Amazon, and now am awaiting a response. I purchase this unit to run  a wood cnc and so far I am happy, but only time will tell from here as i await my key.Update: they sent me the key within minutes of my email to them and it was after their normal store hours. I would definitely purchase from here again and may need to when I get a 2nd cnc.