One of the worst experience, Don't buy this product if you don't want a hassle. I took a chance and bought this Dell Optiplex, what a mistake! here is what they don't tell you. First in order to get this to turn on it requires you to enter your personal information and passwords before it will start up the windows 10. After that it stopped working in less than 10 mins! Seriously? Black screen and will not start up anymore! I messaged the company to ask what to do? They want me to open it up and fit it myself! Who buys a product that you need to fix yourself? It's suppose to be a working computer, it's being sold as in good working condition. So I don't want to fix it because it's not my problem to fix and they are not paying me to work for them. Will they send me a new one? Only if I send back the 1st one but it has my personal information already stored on the hard drive. I don't want to send that back because it's like sending your wallet in the mail and if ever it gets lost someone will have your info not to mention the workers that take it back. Poor customer communications, it takes a full day for the back and forth messages and they keep it going on and on, why can't they answer more than one question a day? Is there too many broken computer sales to keep up with? So I call Amazon directly and they are no better, if the product is not 100% complete when returned they will not issue the refund. Again why do they want the hard drive with my personal info? I asked if I hammer the hard drive so I will be sure that my information is not retrievable is that ok? They told me no because they will not refund the money. Can I get even part of the money back so I can take it to a place and have it fixed? Again there is no option to get any "part payment" refund. They ask me to delete the hard drive before returning it, don't you know there is software that can do "data recover"? That's not a solution for me. I understand if someone buys a broken product they should get a full refund. If the customer is trying to protect their personal information (that was necessary to log into the computer) they should have the right to do so! Without impacting the refund of a defective product. What happened to "the customer is always right"? I didn't want to post a negative review but need everyone to know that REVIEWS ARE REAL so don't take your chance unless you want to buy something that may be broken already don't buy these computers because you may be finding yourself having to fix it and wasting your time like me. It's getting close to one week and it's still not solved due to my very reasonable request of keeping the hard drive because it has my personal info on it.