This Laptop has been a nightmare since I purchased it. Unfortunately I use this computer for school and literally had no option but to keep it once I received it. When I close the laptop and then open it back up, I have to literally hold the power button for over 20 seconds and then press the power button again for the computer to power on. I'm so tired of this computer. I called ASUS support because Amazon was no help, and they sent me a return label. They said it would take 7-10 business days. I'm a full time student in school. I don't have 7-10 business days for them to fix their lemon of a product. I am very disappointed, angry, all the emotions. I literally will be without a laptop with no way to do my classes for over a week. It's ridiculous. STAY AWAY FROM THIS PRODUCT.