We were highly disappointed..no activated OS and DELL said the laptop was 3 years old and out of warranty. To fix the OS would cost us more money but DELL was willing to fix the problem. The laptop was a gift for my daughter,all wrapped up with a bow. What a disappointment to see it had no OPerating System ACTIVATED and we were NOT given the activation key for the product. Microsoft also couldn’t help us so we are returning the defective equipment to PRIMETIME. Also PRIMETIME(Company who sold us the laptop)  IS A DECEITFUL name, we thought it was amazon prime so we ordered it. The name primetime is NOT An Amazon fulfilled company. However, they did say they will refund my money but it will be over 10 days.