nice computer but hard drive went out and asurion fixed hard drive and changed my processor to a i5 from a i7 for no reason and they changed my windows pro to home  with no activation license .  it has been sent back 2 more times and still processor is a i5 and windows is corrected now.  asurion mgmt is not reachable by phone.  computer going back again tomorrow for 4th time.  this is sad i wish some one from amazon step in to help me and why do they use a company that does this to your customers that buys warranties.