My surface’s battery swelled up and I’ve repeatedly tried to get in touch with Microsoft. I loved the surface laptops, but the screen cracks and the battery swelling. Not to mention NON REPAIRABLE. I don’t get why Microsoft would sell customers a expensive laptop without being able to fix a DEFECT IN THE LAPTOP.  I was able to get ahold of one dead end at Microsoft’s work around phone line. My laptop WAS STILL UNDER WARRANTY. There suggestion was to give them nearly 600$ more for the same laptop and THEY STILL TAKE THE OLD ONE! I can not believe the experience I’ve had with this laptop or company. And trying to change me an inflated price twice!I loved the laptop (the short time I had it) but with the battery defective and Microsoft “ were not going to fix it were going to just sell you a new one again and dress it up like it’s a respectable warranty.This experience alone makes me think that APPLE WOULD BE THE BETTER CHOICE. With being way more serviceable and repairable than this expensive mistake.