I ordered this as a Christmas present. I received it quickly and in great condition. At first, we couldn't get the Bluetooth to work and I contacted the seller. They were very patient in giving us ways to test it and getting it up and running. They responded quickly and to every message. Because of their help, walking us through, we were able to get it connected.  So five stars for customer service too. We are so grateful for the way we were treated and the product!