Plugged it in and all it did was flash error: 1962: no operating system found so fast you had to look at 3 times to read 1 word. Sent it back within 10 minutes of opening box. I could've contacted refurbisher but why. I think if it doesn't work when you receive it, they're not going to be able to help you figure out what's wrong with it. That should be their job to make sure it works before sending it. What makes them think that with their help, you can make it work when they couldn't and that's their job not yours. Chances are if you can get it working from their help it's not gonna work very long.