This is the second Chromebook laptop I buy refurbished (the first was a Dell 11inch screen and thought it was too small) and it works fine. A bit of scratches here and there, a bit dirty so I just cleaned it. I bought it for home use, emails, check the kids homework and playing some music. Chrome OS is so easy to use but some apps might not work properly as it might think it is a mobile device instead of a laptop so you might have some app crashes.