It took me months to make up my mind as to weather i wanted a brand new laptop or a refurbished one. Last year i bought a brand new one and it broke within a couple weeks and i couldn't get anyone to help me at the manufacturers so i just threw away $300 basically. I finally decided to go w this one and I've not had any major complaints. The charging cord they sent was junk and it took me about 2 weeks to figure that out and when i was just about to return to sender it dawned on me to check that! Laptop was in immaculate condition, absolutely NO SCRATCHES, AND arrived a couple days sooner than suppose to. Definitely would recommend this for maybe a starter computer for a teen or if your on a budget!!!