Well packaged, arrived on time. Bought 2 of the Lenovo M92p computers. One looked brand new - spotless inside and out, the other the same, save for a very small scratch on the top case. Took about 20 minutes to run through the Win 10 set-up, and the Licence Key was accepted and the O/S validated. With the money I saved by buying a refurbished unit, I upgraded to an SSD drive and used the old HDD for back-ups. With that, this unit is very speedy - most programs load up and are running in only a second or two. There's no fan noise at all which is a desirable feature for me. I used to work at a school board as a tech and found Levonos to be very reliable, so I am sure this one will last a number of years, trouble free, as well. One minor issue, but more of an observation than a complaint. It comes with a brand new mouse and keyboard rather than the Lenovo originals. Probably a good thing in terms of hygiene, but the ones supplied are low end units and the typing feel is a bit mushy for me. So I am keeping my old Lenovo keyboard. But these days price is everything; I expect all the other suppliers are doing the same, so a low end keyboard is the norm here. But it's easy enough to buy or swap out whatever keyboard and mouse are to your liking.