At first, I enjoyed this laptop a lot. I love how compact it is because it makes it easy to take to class with me for notes during lectures. However, this laptop has been an absolute nightmare. I bought this mostly because I needed a laptop for college, and the fact that it was a "gaming" laptop is just a plus because hey, who doesn't want that?Being busy with college, I have not used it to game. I played Minecraft and Stardew Valley on it for only a few hours and THAT'S IT since I bought it. For whatever reason, this laptop has been crashing and giving me the blue screen of death constantly, and it has erased hours and hours of work I put in on my assignments, and it has kicked me out of online tests!!!! This laptop was supposed to help with school, not destroy my grades!!!!The battery life was awful until I jumped on their website to wait 2 hours for a solution of updating my driver from their customer support rep. It lasted maybe 2 hours max? It will also randomly start buzzing loudly as if I am running an intensive game, but all I am doing is using the Edge internet browser and Microsoft words, two apps that are meant to be used with Windows!I spent weeks with this issue and time after time, their customer support has disappointed me with solutions that do not fix the problem. They say they are sorry for the inconvenience but that's a load of s***.It's past my return window now because I have been stuck in a cycle of trying to reach them, waiting for them to reply, then getting email messages days later, all on top of trying to stay on top of school work. They won't give me my money back so that I can buy an actual reliable laptop that runs normally without promising to be a better performancing "gaming laptop," and instead keep trying to get me to return it to be repaired! That'd be an option if they had told me sooner, but I definitely don't trust them to do it in a timely matter now. I have wasted far too much time and effort and sacrificed MY GRADES to deal with this.In a nutshell, this laptop is unreliable and will crash on you for just using Microsoft Edge (internet) and Microsoft Word. This is without using it for its intended purpose: GAMING. Their customer support stinks and will drag out the issue for weeks, no matter how many times you express your frustration on how it is impeding your progress in school!Edit:After getting it sent in (finally) for repair twice, it seems to work as intended. It still has loud buzzing but no more BSODs! I guess mine was defective but yeesh, I wish there was better quality control because it did take away so much of my time.