I bought this computer for my daughter for Christmas. It didn’t work immediately. I called the number provided and they sent me out a new hard drive as clearly it came damaged. I was told to install it myself and just “You Tube” it. I was able to install it myself with no problems. Then Windows came up saying it needed to be repaired. Needless to say I’m returning it because it’s been a month and a half and she has never been able to use it and is extremely upset about it.