What a nightmare. Wasted about 5 hours tonight between amazon support and ASUS support. DO NOT buy the amazon warehouse deal. Mine didn’t include Office 365 and when I called ASUS I was told that a previous owner of this device had already used up the office 365 one year free trial that was assigned to my computer’s serial number. On top of that, windows won’t activate due to not having a valid digital license or product key. Even after going through a full factory reset, it’s still not working. Have been back and forth with support all night and now ASUS support system is down and all they can tell me is to try calling back another time. In the meantime, this computer still doesn’t work. I’m about ready to office space this piece of crap and go buy something else. I will never buy a computer from anyone but the manufacturer ever again.