Amazon could not reach Cyberpower PC to get a new keyboard Amazon rep said there was no answer to the helpline.  I think they are sending a new system to replace the keyboard.  Just wanted the keyboard replaced. If Amazon can't reach them what hope do I have if the system fails in warranty.  Will update this review as things progress.  UPDATE: I was able to contact Cyberpower via their web chat. The tech sent a replacement keyboard.  So I upped the rating to a 3.