I am adding my E-Mail I sent to Blair Technology after the poor reply I received from them.I am disappointed that you are not more aware and do not have the understanding that it is not normal for an item, even a refurbished item, to fail twice in a 6 month period. Perhaps the person who received my complaint did not have the authority to actually do something to continue our relationship regarding my expenditure for your product.  I expected more than, "The warranty is up."  I am concerned about the future of your company, and I think you should be, too.  Please know that I have worked with/in this industry for more than 40 years, and have always been happy to say that my experiences were beyond good.  Please do not blame me for expecting an above-board transaction with your company.Lucky for me, I purchased the extra warranty and they will repair it again. Unlucky for me, I have no confidence that it will not fail again. I highly suggest you  check out your refurbishing procedures because if the computer I purchased from you is the type of work you continue to perform, you will not be doing it long.Donald R. Laliberte