So when I turned on my computer it has a company login on it and I had to look up a way to factory reset it. It took me a while because I never did this before. It took literal hours to figure out but I did it. I understand mistakes happen but please look at the computer before you send it.If can't login through the company. Hit the windows button and you will be prompted to reset your computer. When it resets hit the F12 button and it will do a factory reset.It did come on time and so far it works.