Bought my kids these computer sets for Christmas when they arrived the window programs didn’t work on both sets. Got ahold of the guys they tried helping fix over the phone unfortunately that didn’t work out. They sent me return slips to send computers back. Luckily I ordered early but knowing it was a Christmas present they made sure we got two new computer sets before Christmas. Both computers worked as they should and kids were very happy. Which then made me very happy and would absolutely do business with these guys again. Thank you