I haven't yet been asked to rate the seller, TEKREFURBS, but when I do it won't be very good  .  This computer was described as being thoroughly and expertly refurbished  and in excellent condition.  It was and is not.  There's a major dent in the top of the case, the DVD/RW drive won't pop out and has to be manually pulled out and pushed back in, the audio-in and audio-out ports are reversed , the the headphone port works occasionally if you wiggle your jack around just right and the pre-installed McAfee defies uninstalling to avoid conflict with Norton because an ad pops up in a cut-odd window  that will not expand to reach the uninstall button at the bottom. Interestingly, it shows if I print the screen but will NOT show IN the screen so I can click it.  The bottom line is that it seems to work so far, it's fast and it was nicely packed.