I have enjoyed this laptop for several months now.  It has worked beautifully so far.This was the 1st Refurbished product of this type I have ever bought.  I was reluctant to buy someone else'sproblems.About my 1st week of owing the Acer, the monitor went black.  I contacted support and they were quick to respond and offer repair or refund.  24 hours later I turned on the laptop and it was working perfectly and has continued to do so.  ( hope I don't jinx it with this review).  :)I am happy with the product and the company.  It came with 10-S windows but it was easy to switch it to Win 10 so I can use my own apps.  The Acer Aspire 5 AMD Ryzen 3200U slim silver body is lightweight and perfect for on the go.  The Graphics card is able to handle my gaming needs for about an hour  ....I stop by then to make sure i am not taxing the card.Only one Con:  TouchPad is way too sensitive.  No matter how I adjust it.  the slightest pressure sends it off doing shit I do not want.  So I attached an external mouse, works just fine.  This baby is Bluetooth-ready.  Enjoy!Update:  3-10-22  (Ordered on November 11, 2019 )  Sorry guys...NO Bad News.  Still 5 Stars.The laptop is going strong.  Still gaming WoW.  I set an external fan under the laptop to keep her cool for long and I mean long hours of gaming.As for using the laptop for office work, it is perfect for that as well.  When indoors I plug into my 85 inch U4K HD Tv for monitor.  Or I can work outside on the patio with excellent wifi and Bluetooth range.  Just wanted to let you know.....Still  5 Stars.  And I got a notice for a free upgrade to Win 11.Worth Every Penny!