I ordered this and it was shipped fast. But when I got it I realized that it had 2 DVD ROM drives in it (which I didn't need but okay) I took out one of the DVD drives because I didn't need 2 and I asked them if they could send a blankoff panel to plug up the hole that was now in the front of the case. They responded and wanted a picture of the 2 DVD's drives. I sent them a picture and I didn't hear a response. I also found out that one of the hard drives was bad. The system wouldn't recognize the 2TB hard drive that was in there. So I tried it with a spare 1TB drive that I already had and it worked. So it came with a bad drive. I tried to reach out and they said they would ship me another drive but never did. I tried to follow up and didn't hear back from them. I've been waiting almost 3 weeks now and still nothing. Poor customer service. But overall I have the system working now and it seems to be doing great. I installed an add on video card and it's working as my sons new gaming machine which he likes a lot. Can't beat the price but still would like my blank off panel and 2TB hard drive that was in the description!Update: It's been almost a month and I still haven't heard from them.