We waited 4 weeks for the pc and when it arrived all seemed great. We were downloading a game and went out of the room for 2 mins. When we returned, the computer was off and would not turn back on. Called customer service and was told to try with a different power cord (which cost was reimbursed for) but it still does nothing. Talked to them again and was told they will have to replace it. When asked how long that would take. Was told “it will take some time”. Meanwhile my son’s christmas present that he already waited an extra month for doesn’t work and now we have no eta on a replacement. Don’t waste your money.