The product was packaged as well as if new, and it looked new.  I thought a couple of peripheral parts were missing; it turned out only one item was missing.  I emailed the seller; they answered right away; the part(s) arrived within 2 business days.  Later I noticed that the power cord was not included; I'm not sure if it should have been, but I had so many power cords already  in my parts box that I did not go back to the seller, so I don't know if it was any fault of theirs, and I am completely satisfied.