Took it out of the box, hooked it up, and it immediately downloaded an update, then it froze up completely. Tried to reset it with the reset button (using a paper clip).  No improvement.  Finally searched around on the internet, found other folks that had the same problem, had to use the chromebook recovery tool to “re-image” the operating system.  Now it works.It’s a perfectly adequate chromebox but gosh what a lot of hassle.  Look elsewhere...