I needed a laptop. Dell Precision had a great rep when new, but these were refurbished and years old. Seller support was going to be the key.The purchase was large for me, from a non-Amazon vendor.I read all of the reviews and noticed only a few mentioned a seller. I studied PrimeTimeBuys' responses to reviewer comments and decided to go with them.I could not have done better. After my purchase, any question i asked, a reply was sent within 24 hours, usually sooner. Any concern, they said not to worry as they backed the laptop.Here are just a few examples of the kind of service i received.FEBRUARYThere was a shipping delay with the purchase. I asked about the delay cutting into the warranty. They extended the warranty. A lot.MARCHI had a concern about returning it, if i changed my mind. They said they'd cover return shipping. It's a 6lb. laptop.JUNEAt one point, i noticed one damn thing or another. I forget now what it was. Nothing huge. Still, they replaced the unit.JULYI bought the laptop in February 2020. July, I asked if they could fix something I noticed. Not a problem. And, this was not a minor thing. It was a battery issue. Five months later.At no time was there ever a charge to me.PITA?In hindsight, I was a PITA. I didn't mean to be. I wasn't difficult to work with, just a bit demanding. As I said, it was a big purchase for me from a non-Amazon seller.  I mean, if I had the smallest quibble, they made it right. And I worked with at least six different techs.FINALLYI upgraded the Dell to 32GB RAM, added a 500GB SSD and moved the shipped 500GB drive to the optical drive slot. On a ~6 year old laptop, the insides were super clean, no dust. No sign of age. The upgrade was a breeze b/c the interior was clean, with no damaged or bruised components. The unit is clean and serviceable as you would expect, but not always get. Remember, the laptop is about 6 years old. Obviously, a lot of love went into this before I got it.I'm very happy with PrimeTimeBuys. I would recommend them highly for whatever they sell. Recently, we decided to get my mother-in-law an ipad. First thing i did was check with PrimeTimeBuys, to ask if they sold any.I am also writing this review for the next person going through these user reviews, looking for an excellent seller. You can stop now because I can make an excellent recommendation. One even better than Amazon.