I admit I was skeptical about buying a refurbished computer, but I was very pleasantly surprised! The Elitebook was lightning fast compared to the dinosaur it replaced. It downloading all of my files quickly, interfaced with my network well, and it even talked to my printer without a hitch. Absolutely loved it, and the cd/dvd player works great! Great tech support. Prompt response with next day results! If you can’t find what you want or need at BigBox, try these people out. They are honest and stand by their products!