Product used for business.  Computer DVD drive died within 3 weeks. Skytech said will send new DVD drive & instruction video so I can fix.  I can't do it, found repair for $20. Co. won't authorize, said send whole computer back (remove new data.) I think bad solution. I said send new drive. Repair took 2 hrs, hardware different, computer didn't recognize new one. All took 18 days, email took 24 hr turn around. Poor service indeed!