Description states - This product is in "Excellent condition". The screen and body show no signs of cosmetic damage visible from 12 inches away.  While it seems to function properly, the command button has a huge blotch on it, and several other keys are faded as well. I was going to try and just get them to send me new keys to replace them myself, but the only support option I found goes directly to Apple and the product is out of warranty so that is a no-go. Probably still a decent deal, but if you're looking for a MacBook in "Excellent condition", I'd recommend looking elsewhere.