what a mess. when i first got this computer it would come on but had periodic (as in every 15minutes or so) blue screens of death. the first tech support guy was GREAT and he figured out the graphics card and wifi usb was bad. he sent new ones out. the wifi usb worked but the "new" graphics card was hinky. the second tech support person was rude and unhelpful. then one day i got another graphics card in the mail that i didnt expect. it didnt change anything. i told them i didnt think the graphics card was the problem but the woman disagreed. finally, and this is alot of time going by, three weeks and closing in on a 30 day return date, i gave up and returned the computer. a waste of time when i needed to be up and running. they need to make sure their computers work before sending them out. at least they didnt give me any problem returning it.