Horrible experience. I purchased a refurbished macbook in december 2022 for almost $1,000. It had 2 problems in the first few months, of which i contacted the company and they told mehow to fix them. A few months later, it completely wouldn’t turn on. I contacted the company and they said, sorry, contact apple. Apple repaired the logic board and it was returned to me with a remote access lock, saying it’s owned by an amazon employee, and is now rendered useless. NOBODY will remove the lock. Not apple, not amazon, not the seller.I am devastated. I am a single mother that has severely limited income and am desperately trying to pay my bills. This computer is my livelihood and I owned it for less than a year and am completely out the $1,000. I am now unable to work and do not have the funds to purchase a new one. The company will not return my messages with anything but an auto reply saying it’s past the return window.I am heartbroken and disgusted with their ability to leave someone high and dry like this. I would have never purchased a 2019 macbook knowing that it would last merely 11 months. They should be ashamed of themselves.Please save yourself the money and anguish do not purchase. I’ve filed a complaint with the BBB and found that I’m not the first person this has happened to. Google them.