My 11 year old wanted a desk top computer for her birthday.  I decieded to go with a refurbished one because I didn't want to spend the price on a new one since she would probably get bored with it and stop using like everyother thing she gets!!!  The computer looked nothing like the picture.  The monitor weighed, and I kid you not atleast 20 pounds and was mounted on this thing I had never seen in my life.  I didn't mind all that because I knew it was a used computer.  After we got it set up and she was so excited to turn it on, the screen was not usable.  Look at the picture.  I have of course taken it down, put it in the box and will be returning it.  I did read that there could be a restocking fee and let me tell you if there is a restocking fee becasue they sent me a piece of crap that didn't work I will be taking this up with Amazon.  I ended up finding her an all in one brand new computere for 400.00 and ordered it for her.  Once I get my refund I will put it on my card to pay it off.  My daughter loves her computer and I don't think she will get bored with this one!!!  I learned a valuable lesson, trust your gut.  I know I should have just bought a new one and not a refurbished one!!!  And I know that this isn't the case for all of the refurbished computers and there are probably more people happy than not.  I just won't do it again.