Very happy now that I've had this reconditioned laptop for a few days. Looks like a brand new laptop with no signs of wear, scratches, or anything. Compared to the old laptop I was using, this thing is lightning fast. The seller did a nice job with the packaging of the unit. They slip in into this heavy duty bubble-tube wrap sleeve that looks to be very protective. The unit was properly reset to factory settings, so it started up like a new computer. This thing is a great product and it was a heck of a deal!