I bought this computer 3 months ago and I've had the same problems with the processor since the beginning.  Keep in mind, I am literally writing emails, word, excel nothing crazy like gaming or watching cat videos all day and there is a ridiculous delay from my keystrokes to the words appearing.  I spoke to customer service a few times regarding this issue and each time I waste 1 hour of my life I will never get back and their resolution?  Spend more money and buy an upgraded version of their processor and harddrive.  Please heed my words, they have terrible customer service and will only ask you spend more money to fix their design flaws.  When I asked why they offer the processor knowing it isn't up to snuff, they replied, "sometimes it works for people."  Buyer Beware!