UPDATE 2:Working with Diane at Acer Corporate Customer Care Dept. She was awesome, very understanding. The laptop was returned with a new keyboard and (surprisingly) a new motherboard. I hadn't noticed any issues, but I'm wondering if they did it prophylactically. Computer seems to be working in proper order.Again, I'm glad that they fixed it. I just can't give them five stars. I've had the computer for ~3 months and for 3/4 of that time the computer has either been broken or away for repairs (again, for something that I did not break). Had I known it was going to be this kind of headache, I would have passed.UPDATE:Amazon refused to send a replacement, saying that my only option was to return the product for a refund of the Black Friday price and then pay for a replacement at full price. Luckily Acer customer service has offered to take it in for repairs. The customer service representative was very understanding and professional. If they return the product in proper working order then I'll update my rating. Still frustrated that that I had to return it ( it's still unprecedented in the 25+ years I've been working with computers), but glad that Acer took the time to hire quality representatives who take quality control issues seriously.So, I really wanted to like this laptop. I purchased it on sale as part of a black-Friday promotion. The specs were good, and I read enough reviews to expect a decent build quality. In many respects this proved to be true: The overall feel, the hinges, everything seemed fine...Except the keyboard.The very first day of use a key popped off. No big deal, I thought to myself, it probably got a bit jostled during shipping. Since then a key has popped off almost every day. Not the same key, mind you, but exclusively on the number pad each time. It's super frustrating. I don't want to return the computer, at this point it would be a substantial inconvenience...but I have not given it "hard use". It hasn't left my house and isn't even my 'daily driver'. It doesn't get thrown around in a backpack. I haven't typed a 70,000 word dissertation on it. I've written a handful of emails...that's it. I had initially hoped this would make a nice travel workstation, I'm not concerned that it's incapable of filling that (or any other) meaningful role.One star might seem brutal when most of the laptop functions fine. I can concede that. But the keyboard is a fundamental to the operation of the device. It's technology that we mastered decades ago, and it's ridiculous that it should break so easily after very limited and very gentle use. The laptop it replaced ( A Lenovo) had lots of keyboard flex, weak hinges, and a terrible trackpad...but the keyboard worked until the day it replaced without issue. It survived multiple military moves and international travel. This thing didn't survive thanksgiving weekend. I'm debating returning the thing and am frustrated that I spent the money.