I bought 2 machines and ran into a few problems during setup. Firstly, they were advertised to have DVD RW and WiFi. Neither had them. When I called customer support, they questioned where in the ad it showed the DVD RW & WIFI so I sent them a screenshot (thank goodness I was smart enough to have taken one) to show them. They did send me  a couple weeks later 2 DVD RW & WiFi USBs. When I installed the first computer, it failed and couldn’t be restored, one of the keyboards and mouse were not working correctly. Fortunately, so far I was able to piece together 1 working machine. When I called about the bad computer, keyboard, and mouse, they were willing to exchange or return it. I requested an exchange. They at first sent me an exchange label with my address on it so luckily I caught that before sending out, but I lost more  time to get that corrected. When I let them know about needing an accurate exchange label, the guy on the phone, Doug, asked me if I wanted a refund or an exchange so I told him an exchange. After 2 weeks passed, I get an email saying I was receiving a refund. When I called them on this, they said whoever took my call had it listed as refund and they couldn’t send me a new product; instead, I would have to order it again. Faulty equipment, no apologies or accountability, but they did answer the phone.