I’m sure the price point reflects age but didn’t think software and battery condition would be an issue with a “refurbished product” in “excellent condition”. Came with a broken charger and dead battery, (had to share mine) crashed twice in the first hour of use, battery would not hold a charge and kept bouncing back and forth between 85 and 1 percent charge. Wondering if excellent condition means no scratches on the plastic, but I’ll take an operating computer that holds a charge any day of the week if it means a couple scratches over what I received as in “excellent condition”. Talked with Amazon, third party seller whom I’ve messaged but haven’t heard back from. I hope they reach out and resolve the issues. I’d love to update the review and give a 5 star rating but we’re not there yet.