this machine was worn out, sold worn out and refurbishchoice knew it when they filled the order with it. there is no way you could have checked this machine out and not know the graphic card was damaged and unrepairable. i talked with the tech who refurbished this machine and he was so nervous talking to me he could hardly speak because he knew they had sold me a piece of unrepairable junk. amazon was slightly conciliatory and offered no true support or help. shame of the whole lot of you involved in this scam including amazon. publish this if you dare.