I hooked everything up properly. I attempted to set up an account. I was prompted to enter my birthdate. It would not accept my birthdate, and that was the end of that. I contacted Dell support. The technician was excellent. After checking, a certain number I provided from the back of the device, he looked into it and immediately determined that I would not be able to use the product because the birthdate of the previous owner was unknown and could not be changed. On their website they tell you that this product has been tested. It could not possibly have been tested, or it would’ve been found that it is unusable . What a waste of my time.