laptop came packed nice, but was dirty inside and out. we are not taking about some "dust", no. the laptop had dirt on the side and dirt and grit on the back, keyboard and screen. i forgave that, and cleaned it up with some wipes, and it was good to go. unfortunately as it turned out that was the least of my problems. the pc was set up already, but as a rule of thumb, i allways reset to factory specs any pc i receive. the setup went fine, no issues. but after that, when i attempted to change the time and date, it would immediately shut down. i went straight to event viewer ( i am a tech after all) and the same thing would happen. i spent about an hour and a half getting over to the dell website, to update, and attempt windows updates...every single time it would shut down. not just turn off, no, it would close whatever i was doin, give me a screen with "windows is shutting down" and then turn off...i REALLY wanted this pc to work...form factor wise it was perfect, all i needed to do, was upgrade the ram to 16 from the 8 it had, then later upgrade the hard drive and this would of been my daily driver...but, no matter how much i wanted it, it wasnt meant to be...searching on line thru the various forums ( reddit, tom's hardware, dell,microsoft, etc,etc) i discovered that many MANY others where having this issue with this model...i thought i had fixed it, when i installed dell's thermal driver, but every time i attempted to run steam, or shadow pc, it would do the gracefull shut down and leave me disappointed and frustrated...as it is, i have it next to me as i write this packed up in the box it arrived in, and will be dropping it off later this afternoon...smh