Had a need for a good reliable notebook/laptop, ordinarily I would choose D**l machines not HP, but specs on this machine impressed me for the price so I bit the bullet so to speak and ordered the HP 14" 2020 notebook.Delivery was prompt and unit arrived well packaged & in perfect condition, I purchased this machine for normal domestic use such as email, web browsing and buying stuff off amazon! etc.. nothing insanely demanding.After going through set-up etc and began using the machine I was initially very happy with my purchase, on the second day of using my spanking new HP notebook machine I was checking my email when it suddenly became unresponsive nothing worked mouse didn't move couldn't get to desktop nor run system task manger completely locked up, I'm an experienced techie kind of guy and usually when this sort of thing occurs it's usually bad memory module but seeing as this is an SDD (Solid State Drive) for you non tech types this means no moving parts i.e no whirling HDD drive.Anyway I ignored this thought meh might just be a glitch,  but unfortunately it kept re-occurring and more frequently the same issue over and over machine becomes completely unresponsive necessitating a forced shutdown (holding Power Key until unit powered down) .I decided to return the machine for full refund, wish I hadn't had to to  because I like it so much. Maybe I just got a dud but my faith in HP machines has been dented so I might stick to what I know works best and avoid HP in future.