***Update 02/04/2021Customer service is horrible. After troubleshooting over the phone, my power supply needs replaced in order to hold the power cable in. They offered to sell me a new one for $87, including shipping. How about send me a new one at no cost, and I’ll send the defective one back? You’re at their mercy as the power supply on this model isn’t standard. I’d give zero stars if I could. Look up other reviews related to power supply issues.***I purchased this computer since I’m working from home. It’s a great computer except for the issues I’m having with the power supply.The power cable was loose when plugged into the power supply right out of the box. This causes the computer to shut off randomly since the power cable won’t stay securely plug into the power supply. I have push the power cable back in in order to get it to power back up. I thought no big deal and used another power cable I had on hand only to experience the same issue. I contacted customer service and they sent out a new power cable. It felt a little more secure, but I’m still having the same issue.I’m now faced with having to purchase a new power supply and having it installed. Sending the PC back for a replacement isn’t an option since turn around would take too long, and I’d be without a computer for work. I’d also have to reinstall all programs and get everything set back up for work. This is disappointing and frustrating  considering it’s a brand new computer.I’m hoping Acer will reach out and make this right.