This was my first time buying a refurbished computer in "excellent" condition. It turned out to be a huge headache  I was happy with the start up speed and the monitor resolution. However, it repeatedly crashed during zoom meetings, browsing, and word processing. Plus the battery did not hold a charge for long.  I did Diagnostics with Dell and Geek Squad and said the battery was the problem. I bought the Dell brand replacement battery and had it installed, but the computer still crashed. Dell community discussions  are full of questions about this defect, with no solutions. I returned the computer and bought a new later model.