The system itself came as described, and although the boxing was ripping apart as I moved/unpacked the system, the device was in good condition with no scrapes.I bought two of these, and I needed touchscreen capabilities, but no where in the description does it state that there is no touchscreen on these all-in-one systems. Which is why I have graded this 3 out of 5 stars.Luckily I can use these for another project as-is, but I will be purchasing two more AiO's of this model but WITH working touchscreen.