When I received it, it looked to be thrown into a big box in no specific order. The screens frame looked like it had been pried open, I had to snap it back into place. It takes FOREVER for it to connect to wifi, then it won’t hold the connection, it kicks you out or wont connect at all. It came with stuff uploaded to it (Disney+ among others…) the keyboard has to be unplugged and then plugged back in in order to type (yeah, it’s old and pluggs into the modem) the mouse stopped working and I had to shut the entire system down in order to get it working again. The picture is of a dell… this is an hp. I bought this computer because I got sick and needed to work from home to keep up with things at the office, it is refurbished and had about 4 stars, so I took a chance… I would advise people to not buy it…. I think I want to return it. Oh and it’s super loud.