Out of the box it worked great, but about exactly 28 days a hard drive failed giving a fatal error, being really upset I messaged the seller in an uproar complaining about the 2 terabyte hard drive. They responded politely and professionally telling me they would replace it! To this I apologized for being rash and agreed to exchange hard drives rather than return the computer. It took a while thanks to USPS but I finally got the hard drive. When I open the hard drive they had apparently forgot to send a return label. When I mentioned this to them they simply said "No need to return just recycle it properly". I have absolutely nothing to complain about. Not only did they replace the hard drive but they remain professional when I originally got upset with them. They respond in a timely and professional manner without any error. I myself can guarantee that you will be satisfied with customer service if not the product itself as well. You get what you pay for: an i5, a 2tb HDD (and the 250ssd) and the video card. All of which function as they should, should they not, the seller seems more than happy to replace! Again, you can definitely trust this seller! 110% satisfaction on my end!