I had my mother buy this when she needed a new laptop. However when it arrived it already wasn't working that well, slow and would randomly turn itself off in the middle of using it. So she called the number on the side of the box it came in, the person on the phone told my mother she had to pay 200 dollars to get help, which she did. She then got told to put a pin the bottom where a hole was located--that was what 200 dollars bought her, that was the help. She used a creditcard and after she did this the account got drained.THIS IS A SCAM. THIS IS NOT A GOOD PRODUCT, IT COMES WITH A NUMBER THAT WILL LEAD YOU TO PAYING 200 DOLLARS TO BE TOLD TO PUT A PIN INTO THE BOTTOM OF YOUR LAPTOP. IT IS A SCAM.