I purchased this laptop in late August. It performs great for the price. However, the customer service is awful. The plastic around the left hinge came loose where the seam is, which caused damage to the plastic when I closed the laptop, and now it can’t be closed without the screen bending. I contacted customer support, they told me it was covered under the warranty, and to send it back for repair. A week later, I get an email telling me that it will cost $699 to fix. That’s almost 70% of the original cost to fix the hinge. I called, and my only two options were pay the fee, or they would send it back to me. They indicated that the hinge was damaged in a fall. The laptop hasn’t left my desk since purchase, so I know this isn’t possible. Incredibly disappointed, but I guess you get what you pay for. I certainly won’t purchase from Acer again.