Computer ran incredibly slow. Likely hardware failures happening. I am computer literate and had minimal programs opening at start up or running simultaneously. It would still take upwards of 2 minutes for a program to open after running it. Once it opened it ran alright. But either the ram or the HDD has problems.I am within my 30 day limit to return so I am sending it back. They'll probably sell you this same PC once they get it back without diagnosing it. This is "refurbished" in the sense that it has used components but I am highly skeptical any testing were done on any components. So it isnt refurbished.. It is used.