[EDIT - 7/25/2020] - So it is now several days after leaving a one-star review and after contacting customer service listed in the paper work, I was put in touch with the seller. My full purchase price has been refunded plus they are sending me a replacement computer. So far, I can't ask for better customer service, it has been exemplary.I had planned to use this for computer control of my telescope setup. When I first got it, I powered it up just fine and took the time to set it up for remote desktop. Then I didn't use it for couple of months while I got the rest of the telescope  gear together. This evening it worked long enough for me to load my astronomy software and then just quit. I tried reset multiple times and finally unplugged it several times and nothing worked.