Judging by the comments of others, it is apparently the luck of the draw as to whether you receive an acceptable computer. The physical condition of the unit I received was totally unacceptable. The problems included: (1) a dent on the front; (2) the case could not be closed because of a bent closure tab; (3) two missing rubber “legs” on the bottom; (4) on the back, no cover where another drive could be added; (5) numerous scratches and chips on the case; (6) front loose; (7) former sticker locations not cleaned; no new stickers. The computer I received in no way had the appearance of the computer pictured on Amazon. The Amazon description said: “Our refurbishing process allows you to get a computer that is like new inside and out.” This was absolutely not my experience. I am returning the computer to BAP Technology in Conroe, Texas, and will not be ordering another like this.