I have not purchased a refurbished product before so I was a little wary. However, from the moment I unboxed this product I knew that it would be a gem. It came packaged with care, none of my items had any scratches, dings, etc. Both of my monitors were really nice Dell monitors, the keyboard and mouse were standard but good quality, and my tower is an HP tower that is so fast! I am using mine to WFH and I have added the client's programs and it is flawless! No lag or anything. My only issue would be that I am not tech savvy so I had to YouTube how to put it together and install the dual monitors but that whole process from finding a video to full install was about 20 minutes for me so all was well! I suggest they add that in there for customer convenience but it wasn't an issue to where I wouldn't recommend this product.