Some don’t understand how special these children work, and when I got this for my son, who is 17, we hooked it up and we had the wrong media cable that goes from the monitor to the tower. I instantly messaged the company they did not ignore me. I had a reply within two 2 1/2 hours, they instantly sent one out and my son will be getting his cord tomorrow December 29 and the communication between the seller and my myself was absolutely amazing and they were prompt in their service was amazing