The laptop came with a defective charger. I contacted the seller, who first tried to tell me it wasn’t defective and offered me $5 for the inconvenience. I said no, the laptop won’t charge and I need a new charger. Seller then said they didn’t have chargers and instructed me to buy one on my own, for which I would be reimbursed. So I ordered another charger because my kid has now had her laptop for three days but can’t use it. Two days later, the new charger arrived. I verified this one actually worked, then got in touch with the seller again. Here’s a screenshot of my order. Please refund this and the $5 you offered for the inconvenience since my kid had to wait an extra week for her laptop to work. They, however, did not give us the paltry $5 they’d earlier promised. The laptop works fine now, but I’d have bought from someone else.