So, this was the worst purchase I've made in a long time. This is the 3rd refurbished PC I've bought, the 1st I've ever purchased from Amazon. When I received it I had 5 days to customize it and transfer all of my file from my older laptop to give that one to my daughter for her birthday, and use this one as my new laptop.First, when I turned the laptop on, it wouldn't boot. It said there was no boot device found. Big "UH OH!" for me. So then I did some diagnostics and found that the hard drive was there, with absolutely nothing on it. So I thought... ok, I'll access the restore partition that all Dell's have and restore it to the original factory OS. Well... no partition could be accessed. So I knew there was an even bigger problem going on.I then created a partition-restore image to use to repair the damaged partition and restore factory images. Well.... the restore partition was so corrupt that it could not be repaired.So then I called Dell and explained the issue. They couldn't believe someone would sell me a "Refurbished PC" claiming to be in good order and with Windows 10 installed on it, and have it be so horrible. They referred to it as a paperweight. I even sent them the link to the item I purchased and they laughed at what I had sent to me. A complete inoperable piece of junk.I asked if they could send me a restore disk and they said that I had to realize that all drivers would be gone and a disc would not be read. But I could program a USB to restore the PC to original images as long as the computer would allow itself to be repaired.It took me 12 hours to get Windows 7 on the laptop, and an additional 5 hours repairing and restoring drivers to get it to work even semi-well.I did not have time to send the laptop back and wait for a better one (hopefully) to show up. My daughter's birthday was coming.And now that the laptop is working well because I did what the seller should have done in the first place, I'm not sending it back. They SHOULD be paying me for the technical work I did though.I am SO irritated at this purchase.This definitely shows me though that NO ONE is checking to make sure the refurbished PC's actually work. Just that they power on.