I was a little nervous after seeing all the reviews. The box came in slightly damaged, one end was basically open, but the laptop and charger was covered in bubble wrap. When I opened it, I was disappointed to find the product (inside & out) was dirty, like dust and crumbs and such. Some caked on, but I wiped it and scrubbed it a bit and it was fine (didn't love that I had to clean a 'excellent condition product'). It also came with a plastic film covering the outside that I worried covered scratches and dings. I ultimately removed it and it appears ok, some minor scratches. Set up was like any other new apple product, very easy. My experience so far has been good, but I purchased 'excellent' quality and I believe I received 'good' quality.