Like new.  However, I didn't read the specs , and so I didn't realize that it doesn't have DVD player.  I continued to buy a external DVD player from Amazon.ca that plugs in via a USB port for $30.  I still need to acquire more software to run the DVD player.  It should run then.Overall, this refurbished laptop was very economical, and good value.  I love HP because the keyboards have bigger keys, and their computers usually have a long lifespan.  Windows platform is easier to use and more common than Apple, and thus compatible with more programs.For others, I would read the specs and make sure buying the computer meets your needs.