This is just like brand new. You can't tell it was used. Despite saying it could not upgrade to Windows 11 after doing a few things in the Bios and flashing a new Bios from Dell I was able to install Windows 11 and it works perfectly. The only complaint I have is that it took 6 days to get to me despite being a Prime member. I am not too happy about that. So no excuse for that length of time to ship. But if you are in the market for a laptop I highly recommend this one and this company