I bought this for my mother and included the extended coverage so we wouldn't have to stress over her having a computer for three years.  This seemed like a great deal even with the cost of the coverage.  It worked for almost a year, but now is won't boot.  I've tried to work with the coverage, Square Deal, an Allstate Company, but they've found various ways not to deal with me, exploiting the distance between me and the computer.  I was just on their web site and got an error that their system was down due to COVID-19.  I work in IT and manage large Enterprise Environments.  I can think of no legitimate reason that their system should be down or degraded because of a Human virus.