While a Dell is considered a quality laptop because of the business models, they too can be bad. This one was "renewed" but all that means is they put a plastic sheet, like shelf liner, that lifts and comes loose with very little use, the corners peel up and wont go back, kind of a one use bridge. the PC works but unlike the ad that said backlit keyboard, it does not have it and one cannot be added to it. If you want a quality item go new and wear it out on yourself, at least it will be3 new for awhile.