They delivered a working product at least, which is better than my last experience, but did not deliver a stylus which they advertise on their images. Amazon Renewed states that products are shipped as they would be from factory, and since they had nothing stating what was shipped with the tablet, I assumed it was as-advertised on the cover image. When I dealt with their customer support, I received nothing in return, just a statement of their policy amounting to “Buyer Beware”. Furthermore, the packaging was terrible, a box far too large for the product and only a single layer of thin bubblewrap protecting it and no buffer, so God knows how much it was sliding around during shipping all the way from California to Alabama. Its a miracle that the tablet arrived undamaged and even in working condition. Buy from a seller that is more reputable, and Amazon has to improve their quality control for this service.