I had this thing for about 25 days, then it just broke. I know a thing or two about computers, so after doing some troubleshooting, I figured out either the hard drive was toast, or the motherboard had an issue. It couldn't read a hard drive on the device. So I call amazon support to start a claim. After they determine its not a "basic" issue, they call Cyberpower's IT line. I was on hold for about 45 min. The IT lady from amazon got tired of waiting, so instead of giving up, she transferred me over, so I could wait on hold. I stayed on the line for another hour and a half (I had my phone on speaker while I was reading a book) and I never got to talk to a technician. Ill try again today, but looks like im getting screwed. Really expensive paperweight at this point. I honestly wouldnt be too upset, but the support for this is non existent at this point. Thanks Cyberpower!