I have just used this laptop because my wife didn't like it because it's a little bit big for her so I left it at home, now I am trying to use it but appears on screen that it can't recognice the disk, I have tried with the Dell support software but did not work. I just want to know where can I go to get support and if I have guaranty or not for the equipment a friend told me it can be just a loose wire or a broken disk.