I was very excited to get my laptop. I’ve never had problems with refurbished products before and this is the first time that one is giving me issues. It seems as though it wasn’t fully fixed from the previous owner. There’s too many scratches and scruffs around the edges of the laptop. I had to get creative to sign in but it’s still giving issues and won’t load from backup… I’m sending it back. I’m sure the next one will be better.