Shipping was as promised. I opened the box today to set up the computer and soon as I powered it on, there was a horrible grinding noise coming from the unit. It sounded like the hard drive or a disk in the tray. I touched the button to open the CD/DVD writer and low and behold it immediately slid back into the case. I'm definitely upset because now I'll need to have this fixed because of sloppy and shoddy workmanship from a "refurbisher"