Computer package seemed like a good deal. Looked nice out of the box. Setup was easy. Worked great at first. We only used it for checking email and light surfing on the internet. After about a month, the computer would not start up. It was stuck in a constant re-boot loop. I searched help docs online to fix the issue but nothing was working. I tried several times to contact the merchant. They even included a support line magnet on the pc. I was never able to reach support and left messages with no return call. Maybe due to covid? Amazon did refund me. So all is well. I bought another refurbished pc from amazon and that’s not working right out of the box. I’m only buying new in the future. Maybe I just had bad luck but be cautious buying anything refurbished.