I had high hopes for this HP Small Form Factor PC stating it was a 2018 model and was in "near new" condition. I buy refurbished PCs for offices as these machines are workhorses and they are a great value.Having said that, I expect a scuff or two but this machine had the following:Major scuffs on the front faceplate (see pic)Repainted case with a spray canFortunately the power supply and interior was fully vacuumed (thank you). The value is still very good, core i5 and a good quality SSD with Win10 Pro.I thought maybe I just got a bad one, so I ordered a 2nd machine to see if it was in better condition. Unfortunately it arrived in the same condition as the original, so it was returned.The company needs to be a little more honest about their description. I ordered a replacement faceplate for my customer and it's already on its way, but it's a hassle and the experience overall was disappointing. Just be honest about condition is all I ask.