I received my new computer three days after purchase. It was in perfect like-new condition. I called customer support for help connecting my monitor because this one only has VGA and DP ports. A real person answered the phone and offered to send an HDMI adapter at no charge. Two days later, I was up and running. And if you're worried about the internet connection, don't. They include a USB wireless adapter with the product. It was slower than I liked, so I connected to the ethernet port. Now  I'm getting 500 meg speeds! I'd definitely recommend these guys.