Purchase through - ECO-TECH LLCI have been debating on returning this computer or trying to get support to help me.  This computer gets SO hot that it freezes and disconnects from the dock I have it set-up with and just does glitchy things in general.  I have a cooling pad on it and even with that cooling at max fans going it still was giving me issues, just not quite as much.  So, i cracked the laptop open and have a miniature fan blowing on the keyboard now and it got a little better with that addition.  So - just to be clear, I have a cooling pad with 6 fans under it, and a fan blowing on the keys on top of the laptop just to be able to use it to stream a movie without it shutting down or freezing up on me.  That is ridiculous.  I bought a model with an i7 proc and 16gb of ram - i shouldn't have a really slow computer or one that cannot stay connected to a dock/monitor.