It will not even start, or charge. When I called for support I got a voicemail. The company that refurbished the laptop I received is Ingram Micro Renew.I was expecting the computer to actually work. I am starting a new job, I have online school, and am a single mother. I do not have time for this! I am EXTREMELY disappointed. I expected a real person to answer and at least pretend to care about my issue...I cannot just sit and wait for them to return my call.**********UPDATE***********Amazon Customer Service was amazing. Through 30-40 mins of troubleshooting decided the battery was not working properly. Since the computer is certified refurbished Amazon paid for a new battery. It should have came with one. Thank you Amazon for being awesome!So far I like the computer, there are a few glitches that happen while typing. I may need to send it back but hope to be able to keep it.