When purchasing...I didn't expect too much.  When it arrived, I was excited..  It arrived packaged tightly as to not cause much movement.  Once taken out and examined...the tower was very dusty and definitely used.  The monitor (which wasn't Dell but I was ok with it because the description noted screens may vary) was an HP and was also used.  There were scratches on the top and the bottom...but again....I kind of expected.  Wasn't enough for me to hate the purchase. Keyboard and mouse were brand new.  Once I set up, the fan was running loudly and we heard several beeps.  The monitor would not come on.  Called the help number which comes with the computer right away and reached their IT department.  I had to first give my information for the IT guy to call back.  Within an hour, the he called back...took about 5 minutes to correct the problem (The RAM card had dislodged during shipping)....once corrected, the computer was/has been working like a charm.  All in all, great purchase for the money!  I purchased this computer for the kids to have a place to play, go on youtube or write papers.  So far, so good!