I bought this as a gift. Months had gone by before I was told the PC would not power up. I replaced cords, etc. Called customer service and was told by flip-chart "technician" I would have to send it in and it would be 6 or more weeks for service. Since I am an old school tech,  I cracked the case to see if there was a loose connection or check the power supply... no hard drive. You read that correctly, no HDD in the case. I bought an expensive tower for my nephew. I will never order electronics again.