You get what you pay for.... this laptop really is more of a Microsoft attempt at Chromebook.  It doesn't run Google.com or other No Microsoft things. To run TurboTax you have to pay extra for an app from the Microsoft store!  Even office software is a subscription service on the cloud (which I knew going in).  So this will be going back...my Chromebook is more user friendly. I wanted a laptop for things like office and TurboTax which Chromebook doesn't do... but this laptop cannot do them either.