Ok so the 1st time it did this I ignored it and hoped it was just a 1 time thing but I've had this laptop for less than a month and it's frozen more than once. I just we t to pick it up and the whole screen turned pixeled and purple and then froze it wouldn't even turn off at first. The laptop was slightly annoying to start with especially since it has no backlit keyboard so I can't work in the dark with it (duper unhelpful for me since I have a baby a need to be able to get work done while she naps) and it's a little slow but I was willing to let that go because it's touch screen and pretty large but at this point I'm definitely returning it. Glad it messed up in the return window and not after.Returned the item and being charged a 50% restocking fee on a defective item. Seller reduced it from 50 to 40 but still unacceptable I literally couldn't move my laptop because it would cause it to freeze and I'd have to manually reboot it. I guess I know for next time not to use a 3rd party seller. Would give negative stars if I could.