The first day my laptop came in it got stuck on the Hp screen. I tried all the troubleshooting tips and still didn’t work. Next, I called and after 1 hour nothing could be done. I asked for an exchange and they said they couldn’t, I requested a return and I was not sent a label but rather told UPS will pick it up with no scheduled time. That doesn’t work for me as I have a job. I was told I can call and set up a pick up appointment but that requires a tracking number WHICH I NEED FROM A RETURN THAT UPS WILL INITIATE. It makes no sense. 0/10 experience. All this an I need the computer for college which started already