As with most of us, I rely on my computer and it's crashed.  I'm fairly computer savvy, but after all attempts now reliant on Lenovo support.  All support us online with no feedback on how long they will get in touch with you.UPDATE:  it was under warranty and returned to Lenovo.  They repaired it quickly and it's being shipped back.  I updated the review from 1 star to 4 stars as a result.