At first, I was skeptical about buying a refurbished laptop. I bought one back in 2017 off of eBay and It was terrible the keyboard did not even last a year and it was so slow. I really needed a new laptop because of online university. My nephew accidentally ordered everything in my cart including this laptop. It was too late to cancel my order. The laptop was in mint condition. It was dirty with fingerprints and smears but I wiped it down and there were no scratches at all. The display is extremely nice. I did give it a four-star review because the battery life does not last very long but I am fine with that because I usually keep my laptop plugged in at all times. It comes with the Catalina system and can easily be updated into Big Sur. I am very happy with my purchase. I usually open about 30 tabs and it does not overheat nor crash like my previous laptop. I would definitely recommend buying from this seller.