The laptop arrived clean and looks new. I’m using it for work, and it runs super well/fast. The battery is great. I’m using windows 10 and it works just fine, and it will let me install windows 11 if I want! This laptop exceeded my expectations, and I’m really happy to have this laptop after having a Mac of my own that stopped working on me. This was definitely worth the money I spent.The only negative aspects that I have noticed is that I don’t think that the laptop has the finger print feature that it says on the listing. I also cannot connect anything via Bluetooth.