I was utterly disappointed by this purchase. I have received at least 2 renewed PC's from Amazon in the past. Pleased, I was. This was by far the worst "renewed" item I've ever gotten. The PC was noisy, and worst of all dirty. How can you claim the title of a "Certified Microsoft Refurbisher" if the small details aren't taken care of? Shame on Amazon for selling an "Amazon Renewed" item that was not!