I paid just a bit extra on this renewed product to get a “just like new” product. Scratched keys, some keys are colored blue, scratch on the track pad, and damage to the screen like it had been pushed too hard at one point. It really feels used. Touch screen seems to work ok. It does bend backward like advertised. Bought as a simple work laptop and it will get the job done. Just wasn’t expecting it to look so “used”.