I purchased the Gigabyte AERO 15 laptop on April 20th, 2020 and had nothing but headaches from the start.  Within the first month I had to do a hard factory reset and reinstall all of the software because it kept glitching, restarting, and freezing on me.  The 3.5mm audio jack does not work.  And just recently the cooling fan began malfunctioning and it sounds like a jet engine on my table every time I have the computer turned on.  I am using this for my small videography business and use it extensively for video editing.  I had some deadlines I needed to meet so I worked through the noise and I couldn't afford to send my laptop to them for a few weeks for repair.  I finally got some free time to reach out to Gigabyte about the issue and they tell me it will cost $120 service fee plus cost of parts/labor for the repair because it is less than 3 weeks out of their 1 year warranty.  This is absolutely ridiculous!  I work for a manufacturing company and we waive costs on product repairs just out of warranty to keep customers happy and because we stand behind our products.  I spoke to two people on the phone and they refused to waive the fees/costs of repair for a faulty product that they sold.  It was "company policy" to not budge on the warranty.  Apparently there is no one with enough authority at Gigabyte to keep customers happy with their crappy products.I will never buy a Gigabyte product again!UPDATE:  The SD card reader scrambled TWO of my memory cards.  I lost two projects and had to refund money from my videography business because I lost all of the footage!  This computer and company are a POS!I purchased a newer, more powerful MSI laptop from BestBuy.