for a refurbished item that has been tested before shipping it doesn't seem like the company selling the computers knows what refurbished actually means. the laptop would not turn on unless plugged in and then i see that the internal battery shows to be missing and the external battery had zero life and wont charge past 1%. so for the price they are selling these units for and advertising that battery life should be a min of 80% capacity of new, this is not so. another reason for a poor score is that the accessory connector inlets show having rust formation. the usb was very tough to insert into. the smell coming from the fan exhaust smells of a burnt smell, i am wondering if this is the burnt up internal batery. overall i am not very impressed with the quality of "refurbishment" of this product.