This product came to me not functioning. I gave the computer to my 16 year old son for Christmas. He was so excited to get a laptop for Christmas knowing how expensive they are. Once he opened the box and plugged the laptop in to charge he couldn’t wait to be able to use his own computer to do homework and research information. Unfortunately the laptop will not power up. It has been on the charger since Christmas Day and has yet to work. I contacted amazon to see what could be done and they provided me a contact to further investigate the issue. The contact emailed me after learn the issue of not powering up and said to cont dell for trouble shooting. I have tried to call dell 3 time with no luck of getting ahold of a real person.My sons computer still don’t work and I’m frustrated with the situation. I wouldn’t recommend anyone to buy a computer from amazon. It would make better sense to use Best Buy to have some type of support.