Brand new laptopill be honest at first i was skeptical, but when the laptop came in it was not like new,BUT IT WAS BRAND NEW!! no scratches nothing, even the power cable and the adapter was packed new and was new.i chose to order the excellent condition and it worked very well for me and obviously i took the 2 year warranty. The price was excellent, i am going to order another one from these guys.I just wish they also put a direct contact number for any skeptics to give them further assurance like myself. Again i highly recommend them any day, and if a finicky person like me can be satisfied anyone else would be too.