I bought this Dell laptop new from an Amazon vendor. When I took it out of the box and tried to connect to the internet, neither Dell nor ATT tech support were able to help me. The tab key did not work, the arrow keys did not work, the imaging on the set up screens arbitrarily drifted around the screen and wouldn’t redirect when I used the cursor, enter key or the touch pad. I turned the device off, and it TURNED ITSELF ON in the middle of the night and the loud voice on the setup app named Cortana woke me out of a sound sleep. I realize this is not a perfect world and there is defective merchandise out there; however, Amazon charged me a “restocking fee” for this of nearly fifty dollars. I do hope they don’t “restock” this defective device and sell it to someone else, because they will likely get it back again. In fairness, I did not have to pay shipping on this but I would have gladly paid shipping rather than a “restocking fee”. I bought another computer direct from Dell which was set up easily and on the internet with their wonderful tech support. Be advised if one buys a computer from an Amazon vendor such as the defective one I bought, the device manufacturer will charge you to troubleshoot the problem and refund if the device is indeed defective.My opinion is that I should not be charged a “restocking fee” for returning defective merchandise and I would not do business like that with customers. I wouldn’t have returned the computer if I’d been able to use it. I’m an Amazon Prime customer and have bought much merchandise from Amazon in the past.