This laptop reminds me of why I stopped buying Windows computers. Straight out the box it's LOUD, FREZZES AND IS SLOW!!! HOW IS A NEW COMPUTER glitching and freezing up?? The picture I posted is the settings NOT OPENING! It showed that screen several minutes and finally I just restarted the laptop. I NEVER have this problem with my Chromebooks. It's been in "thinking mode" for about an hour now. Hopefully, my kids won't have problems logging into Blackboard. Guess it's time to go back to Apple since I can't use Blackboard on Chromebooks. Charging was pretty fast though. LIKE OTHERS HAVE SAID, THE SOUND GOES OUT!!! IT GOES OUT EVERY 5 MINUTES FOR UP TO 1 MINUTE!!! I DO NOT recommend this!!