As a followup to this review I would like to say that the support contact has been great to work with and they are resolving the issues I noted below on a expedited basis.‐----Although the laptop came in looking in great condition the battery was not charging at all. After removing the back of the laptop I found the ribbon cable for the battery was not seated properly. On top of that they put the wrong (smaller) battery in this laptop. Note the entire left side of where the battery is placed is blank because its the smaller 51wh battery whereas the 5580 laptop calls for the larger 68wh battery.