If I could give zero stars, I would. The product did not work at all. Right out of the box, it would not boot up. Amazon customer service tried to help, but to no avail. By the time I was through 30 minutes of support, they were having me disassemble the machine and remove/replace the hard drive with one from an old machine. Not difficult, but I don’t have the time or desire to do it.  I understand that I gambled with a cheap refurbished machine, but the thing should at least boot up when you turn it on for the first time. I worked on it over the next day and, with my other computer with windows with a boot flash drive, I managed to get this one to boot up, kind of. In the process, after I had already input a piece of personal info, the computer froze up and when I tried to reboot again, the amber lights of doom from Dell began to flash in code on the on/off button. Through some research, the 2, 3 code was identified as bad CPU along with other faults equally as bad. C’mon folks... I’m not sure how to remove the personal info for return when the machine won’t even turn on now. I guess somehow I’ll have to figure that one out too. Buyer beware, I guess. Live and learn. Hope this prevents someone else from wasting money on a subpar machine, hopefully my experience is the exception. Please beware.