Worked well enough for nearly two months. Then suddenly the keyboard cutout while I was typing up a document. If the computer was restarted I could occasionally type my password in before the keyboard would die. Once or twice I'd restart it and the keyboard worked for 2-3 minutes before cutting out again. I tried uninstalling and reinstalling drivers which did nothing. On one of the better restarts I was able to get into the bios settings and fiddle around but I wasn't able to do that again later, this lead me to believe it wasn't some kind of software issue if the keyboard was acting up before windows initialized.I returned the laptop within the 90 day window, recieved about 80% of my money back and was told that the technician saw no issue what-so-ever. So if you get a laptop with a keyboard that gives up after a few seconds then I'm sorry, I tried.Edit: And then there was 1.So they told me I was outside of their 30 day return window and that was why I wasn't refunded the whole amount.However, "This product comes with a minimum 90-day supplier-backed warrantyAn Amazon qualified supplier will provide a replacement or REFUND within 90 days of your receipt if the product does not work as expected. The warranty is in addition to Amazon's standard return policy. "Then, I emailed them again, pointing this out to them. So they follow up with another response telling me that its a 20% restocking fee for returning them an undamaged laptop... What? Not only does this contradict the refund passage above but they are punishing me because they didn't bother to actual check the laptop. I guarantee you that this laptop will 100% have keyboard issues. I saw it, my entire study group saw it, my parents saw it, and I troubleshot the heck out of it.So, if you are going to have an issue with your refurbished laptop make sure it malfunctions within the first 30 days, not 90, and that the malfunction is very obvious or their repair men will not find it.