Over the last year and a half I have deployed 10 of these within our company. They are decent little laptops for the most part but the first thing I do is add an SSD. For those wondering, it does have an m.2 ssd slot as well.I would rate it 4 stars for the business purposes these are used for except for the fact that about half of them have suffered from the loose touchpad issue. There is play on the touchpad when you place your finger on it before actually tapping. It is very annoying and gives an overall poor feel. For us, we use external keyboards and mice so it's not such an issue.If you get one that suffers from this you might want to return it. If you're feeling ambitious you can create a fix for it yourself, just google dell loose touchpad fix and search for the youtube where a guy uses electrical tape to fix an XPS or..I used foil hvac tape as I had some lying around and it seems to work well. This laptop required 2 layers of it. Dell already has a black piece of film there to shim the space but it's not enough for some machines. When you take bottom cover off this laptop be sure to start at the very back and center of the laptop (screen hinge) and work your way to the left (opposite of the hdmi port) because the HDMI port has a tendency to hang on the thin trim and it will could break. Then just remove the battery cable and 4 screws holding the battery down. Remove the 2 screws that hold the aluminum trim tab in place (see pictures). Flip the tab upside down and apply your adhesive backed shim of choice. Replace tab and test. If good reassemble, if not, add another layer.