This refurbished laptop, which I bought for less than 1/3 the price of it new, arrived in nearly perfect condition. There was a tiny fleck of the cover paint that had chipped, but that was it. Everything was exactly how they said it would be. The only downside was that the laptop didn't come with Bluetooth built in, however there is nothing in the description that says that it would, it was just an assumption on my part and not a big deal (it comes with 4 USB ports, so using a USB Bluetooth adapter when I want to use my earbuds doesn't really make a difference overall).Yeah, the laptop weighs more than a newborn baby, but considering that it comes with 4 USB ports, HDMI and VGA, ethernet, audio plug, and a DVD drive ... what would you expect? Plus Ubuntu (yes, I wiped Windows as soon as I got it) boots up in 12 seconds with the SSD. I have no complaints.