I really wanted to love this laptop. I've had only Macs for years. This was supposed to be an upgrade from my 2014 MacBook Air. I previously had a 2020 16" intel based MacBook Pro for work configured with two HP monitors. No issues with the monitors and connected instantly with zero effort to get the screens to work with the laptop. Bought this one and connected to my Belkin hub for the HDMIs. Would only connect a single monitor. Googled the issue and found that the new M1 apple chip only supports a single monitor. News to me and I guess I should have researched more. However the low rating stems from the fact that this is a PRO laptop. A professional would want two monitors and should not have to google whether a PRO laptop supports more than 1 monitor when the intel version does seamlessly. Despite this I had planned to keep it and just deal with 1 monitor because of the cost savings over buying the Intel based MacBook Pro and wanted the longer battery life. Now brings me to the issue that made me return the laptop. This laptop just would not configure to show a clear resolution with my monitors. The scale was off and the display just stayed blurry no matter what setting I changed it to on the monitor or the laptop's settings. Tried and tried and just gave up. Returned this and ordered an Intel based 13" MacBook Pro. No issues, supports dual monitors, and seamlessly integrated to the laptop. No blurry screen and no having to set or change any settings to get it to work. I am floored that Apple would produce a Pro for business that only supports a single monitor. I love Apple but will not buy anything with their chip until the kinks are worked out.