Currently, I'm having such a hard time getting good customer service on this. The power adapter stopped working after 2 months. The Chromebook itself works fine. I'm contacting the seller or sellers (it keeps changing every time I get to the same page which is strange) on the actual product page and no one seems to want to be accountable for their product and help me out. All I ask for is a new power adapter since we know that's the problem. I plugged in my phone's USB-C charger based on someone's comment on the same product page and it charged right up! I don't want to use this as a long-term solution. I'm not sure if doing this will damage the item. I want to use the adapter that goes with the Chromebook. So far, I DO NOT recommend this seller(s) Tikvah or Tech Express.UPDATE 3/20/2024: It has been 2 weeks and 2 days since the seller has told me that the charger was mailed out (~Mar. 4) and I still haven't received it! It's a $20 cord. I've messaged the seller Tech Express one more time. Please do some research on the vendor before you buy from them especially if it's a computer, tablet, laptop etc. You should be able to find more info like positive rating percentage when you click on the right-hand side of the product page close to the top under 'Sold By'. I can afford the charger but now it's the principle of the thing.FINAL UPDATE 3/28/2024: I received the power adapter yesterday. It charges up my Chromebook fine. I changed to a 4 star. I do believe that Tech Express was making a good faith effort to replace the charger. Shipping may have been a problem. It's hard to find good help these days I'm sure.