We bought this laptop for my son. The first one showed up and didn't work at all. That was replaced without incident at all - absolutely no complaints about that.It's been barely 6 months, and now this laptop also just stopped working out of nowhere. I check the return and support policy, and both were expired less than a month prior to the laptop dying again. I realize I could have gotten the extended warranty, but most appliances have at least a year included with purchase. Sounds like even the makers don't have confidence in their own product.