I recently purchased this computer, but unfortunately, I had to return it after a few days of trying to get it to work. However, I must commend Amazon for their hassle-free return process. I always make sure to keep the original packaging, and returning the computer was a breeze. I simply placed it back in the box and took it to the nearest UPS store. Easy peasy!Let me share my experience with refurbished computers from Amazon in general. This would have been my fifth refurbished computer, and I have been consistently impressed with their quality. I highly recommend considering refurbished computers from Amazon if you're looking for a great deal. In fact, I've already ordered a similar refurbished computer to replace the one I returned, so you can trust that they offer excellent value.Now, let's discuss the specific issues I encountered with this computer. When I first unpacked it, I noticed visible damage, including a case cover that wouldn't close properly and broken pieces of plastic inside the accessory bag. It seemed as if the computer had been mishandled or dropped at the factory before. Despite this, I proceeded with setting up the computer by connecting the mouse and keyboard and attempting to power it on. Unfortunately, it wouldn't start initially.I performed the usual troubleshooting steps, which involved disconnecting all accessories. Surprisingly, the computer started without the mouse and keyboard connected. I was able to plug in the keyboard after the computer started, but not the mouse. I went through the setup process using only the keyboard and Wi-Fi connection. The mouse that came with the computer turned out to be physically defective, but luckily, I had another mouse that worked perfectly fine.Once I got past these initial hurdles, the computer performed well and demonstrated its power. I went through multiple restarts during the Windows Update process, and everything seemed to be in order. I shut down the computer for the day, looking forward to using it further. However, the next day, I encountered a major setback—the computer refused to power up, despite my efforts over several hours. I attempted various troubleshooting steps, but unfortunately, nothing worked.Although I was willing to overlook the damaged case and continue using the computer, the fact that it wouldn't power up at all forced me to return it. I was disappointed with this turn of events, but I appreciated the ease of the return process provided by Amazon.Despite my specific experience with this particular computer, I want to emphasize that I will continue to rely on Amazon for refurbished computers in the future. Overall, they offer great value for the price, and if you happen to receive a defective unit like I did, the return process is straightforward and convenient.