Adding an update - May 2019My daughter's machine is still working great so we have purchased a second one of these to replace another older Dell with screen issues. The first machine we received had a power issue and after contacting Olive Computer, they sent another right out for us. We received that machine in 3 days and it has worked great. We couldn't be happier with the machine and with the great customer service from Olive Computer. I would buy another from them anytime.My daughter's laptop crashed and we needed a solid basic machine without a huge price tag. I've never purchased a refurbished machine so I was a little hesitant but I decided to try. The Dell machine came in two days through Prime and was packed very well. The machine looks great and really doesn't look used. We were given a new number for authenticating Windows 10 and that went in right away. We've downloaded all the updates and added the software we have. Everything has gone in easily. The machine works very well and we are very pleased. I love the fact that it has an SSD as they are better performing and generally cooler. We've only had it for a few days but so far everything is working perfectly.