From the un-boxing to the turn it on for the first time and the how to activate Windows 10.  Excellent step by instructions.  But, really the details are in the hardware.  Very clean.  everything is where it should be.  The SSD is mounted properly.  The 16GB of RAM are all matched.  The case is clean, almost new looking.  I have purchased over 300 refurbished Dell Optiplex 3010, 7010, 9010, and 3020 units in the last 18 months.  This one I purchased for my own use; not through work but rather through Amazon.  I was a little nervous not going through my normal re-seller.  I strongly recommend the xx10 or xx20 refurbished with the i5,16GB RAM, and 240GB SSD with Windows 10 Pro in the Standard Desktop case.  Stay away from the [Ultra] Small Form Factor case. These computers are a good/fair value.  This is my third private purchase of one of these through Amazon in the last 3 months.  Re-sold one to a friend, gave one to my daughter, and now this one for my wife.  Each time I purchase this it gets a little more expensive.  I think Amazon is ticking up the price each time I purchase.  This time $250.  At x-mas time I purchased 2 of almost the same computer with only 8GB was $180.  Oh well, still a fair price. This is cheaper than if I built it myself; with same/similar parts.