As per laptop description, I ordered the laptop with excellent condition, but I received the roughly used laptop with so many scratches and moving parts . I have issue with keyboard backlight, where it glows only on few keys .The ethernet port is also loose, it gets disconnect if you move your laptop. When I called Amazon they gave me refund option instead of replacement. The price has also increased, I can't think of returning it now. Otherwise based on laptop configuration the laptop works perfectly fine. We can't upgrade to Windows 11 and there is no licensed ms office in this laptop too.