Purchased two of these mini pc's for my new office. Purchased them Aug 19 2022 for my office opening on Nov 1. Set them up at the end of October to begin using them in November. One computer was being used as the other was for "reception", but I don't have a receptionist as of yet being a new clinic. Was closed two weeks in December, returned to the office on January 3rd, 2023 to the pc being stuck in the Bios screen. Attempted several times to contact the manufacturer via email, no US phone number found. Went to BeeLink's forums and site, followed all directions to attempt repair. No avail. BeeLink has never responded to my many email attempts. Contacted Amazon last week for resolution; outside of the return window as it is only 30 days, even though the pc's have a 2 year warranty (good luck getting in touch with someone to use the warranty). Amazon made a "one time exception" and allowed me to return the pc, but with a 20% restocking fee.This morning, six days after beginning to use it, the second computer has the same malfunction. Amazon will not allow a return or refund as they made the "one time exception" last week for the first computer. I am out the funds and have no operating computers in my newly opened clinic.It is shameful that BeeLink can do this to customers and super disappointing that Amazon cannot support their faithful, long-time customers. I was impressed with the 2 year warranty. Since searching the forums for help, I have come across many dozens of others who were duped the same as I.BEWARE: a cheap computer is a cheap computer, not a great deal. Learn from my disappointment.