Laptop worked great for the first week or so I was able to play just about any game I threw at it at the highest graphic settings, but about a week into using the laptop it froze up and bluescreened. From that point on the laptop wouldn't get past the boot screen, or if it did it would freeze and bluescreen within a few minutes even if it was just idling. Trying a factory reset with an external drive always froze halfway through. I contacted the special predator customer support line and was initially told that I was the problem and that the laptop was working just fine... Once I convinced them that the computer was actually broken they then said that they would send me their special recovery disk that would fix all of my problems. Waited two weeks for the disk and when I didn't receive it I called back and was told that the drive was on the way and should arrive in 8-16 days. I waited another 3 weeks for the disk and when it still didn't arrive I called back and was told that they are still processing my request.  I'm completely fed up with this broken laptop and their terrible customer service. On top of all of this the computer is so broken that I cant wipe the harddrive and remove my personal data before returning it. I'm going to try returning anyway so I can get my $1,000 back.Be warned this computer may have serious issues.