I have been a business owner / manager for over 30 years. I always carried a pen and legal pad to write notes. Later when I needed to find notes from the past, I'd have to go page by page looking for a certain note. Huge waste of time. Now I use the program, "Nebo" with my old SP3. Finding a certain person, phone number or subject was super fast using Nebo! Saved so much valuable time.Somehow the corner of the screen got a cracked and it no longer accepted stylist writing on some parts of the screen. I "upgraded" to the SP7 - It looked great, BUT trying to write was terrible! It skipped so much, I wasted lots of time just trying to write a note.I contacted Amazon and they contacted Hagor and said to give Hagor a few days to contact me. Eight days later, I called Amazon to let them know that I have yet to hear from them. Originally I just wanted a replacement, but now just give me a refund! Hagor's home office is in China, where the computer is made. That didn't seem to help. Regardless of where any product is made, I will buy from Amazon direct and NO more 3rd party companies!I'll be placing my order for the same product (SP7), but this time, from Amazon Prime!  Thank you for your time.