The VGA adaptor on the unit was for some reason too big for whatever reason. After multiple emails and photos all the tech could recommend was getting a new cable. Not, we'll send you the cable to connect to our unit to your monitor! Not, you can get a $5 VGA adaptor, VGA to HDMI, to connect your monitor! After doing my own research, I get a $5 cable from Amazon, connected my monitor, boom done! Know idea why tech never suggestion that fix! Glad I bought a service contract! Oh, other than that I love my new refurb!!