1 star was lost because you would presume that the PC can be used with the 2 monitors it comes with out of the box. However both monitors come with an RGB cable but the PC has only 1 RGB monitor input. I had to use a graphics from another PC to rectify the issue.1 star lost because the HDD was not visable to windows out of the box. Windows could only see the SSD.1 star lost for the catastrophic windows crash after week 1 that cost me $250 additional to a professional PC repair shop to rectify together with the invisible HDD. The crash was due to out of date windows and drivers.1 star lost because to add insult to injury, the item is $25 cheaper than when I purchased it 4 weeks ago.Why did I not just send the whole order back? Because I had already spent a day of my time installing and configuring programs and I did not want to be without a PC for another 2 weeks.