Got the item... package was intact and everything in the item description was included. I rearranged the computer desk to get it set up and when I turned it on, the screen went to Windows 10 initial setup where it asks the region. The screen had some green/purple artifact, flickered, then rebooted. It did it twice before going to the Repair screen. I tried everything but it wouldn't stay on. Ordered a replacement so we'll see if it's any better. If not, I wouldn't recommend buying from Refurbanana. Their products are duds. I will update my review when the replacement arrives.