The laptop form tekrefurbs.com arrived at my home on March 17th a gift my daughter, working fine. On April 11 the the laptop begin not to work properly and the images I posted is was what appeared every time we turned it on. I contacted tekrefurbs.com and let them know what was going, someone name David responded to my email and asked if we had anything plugged into the computer, I replied and told him no and sent the him pictures of what was happening when we turned on the computer. He did not respond and has yet to response to my last email. My daughter was really upset about the laptop not working any more even though we had brought it only 26 days ago. Its reburnished so I understood that maybe something had went wrong and I was trying to give them a opportunity to assist us with it, but tekrefurbs.com chose not to offer us any help. I ended up calling a local computer repair company in my area. They confirmed that the hard drive was no good and it needed to be replaced. I paid for them to fix it so that my daughter could have her laptop. I would have really appreciated it tekrefurbs.com would have been honest about the product that are selling and not selling customers garbage laptops that don't work shortly after you purchase them. BUYER BEWARE!!!!!!