This unit was exceptionally well packed.  A very solid, thick box with custom air packing.  The unit was well cleaned inside and out.  It fired up and ran just like new.My only complaint is that the case was a bit more banged up than other refurbished computers I've bought.  The bracket for add in cards was bent (I was able to straighten it) and the front plastic was gouged or melted a little and looked like it had been painted.  I wish refurbish computer companies would 'grade' their products the way used camera companies do.Still, I would buy from this company again.