****Since my poor experiences with this product and replacements, the seller reached out directly offering to replace the item again. I was already frustrated as you can read in my initial review, but decided to give them another opportunity to make it right. Reaching out the way they did demonstrated positive customer service in itself, so I went for it. I have since received the replacement direct from the seller, which is in fantastic working order and condition. They also sent a prepaid return label for the original replacement to be returned directly to them instead of going through Amazon again. I am very pleased with the direct customer service, clear communication, and satisfactory replacement item. Therefore, I have increased my review to 4 stars, short of 5 due to 2 products coming in damaged to begin with. Great customer service though, which is so very important!*****-------------original-------------this was a replacement for a dysfunctional laptop i received initially. the first one was super clean and nice but had a dysfunctional keyboard. a replacement was received in 4 days. this one has pads over obviously worn panels, has a sticky feeling on most surfaces, and the webcam is way out of position and has terrible quality. it looks like your watching tv through a scrambled signal when trying to use it. It seems as if these refurbished items are not getting a thorough enough quality control and use inspection before going out to customers. Returns are easy, but still a waste of my time since i have to bring them to ups shipping center, then find a new laptop.