The desktop itself was clean, packed well, and included the usual items for a refurb PC (flimsy mouse/keyboard combo, PC power cord) .The seller, RefurbConnect, neglected to put the Win 10 Refurb Key on it though, and Windows was prompting to purchase a copy from the MS store. I contacted RefurbConnect and they sent me a key through email to activate. When I asked if they'd send me the actual label to affix to the machine, they wouldn't do it.. which I find to be a bit shady personally.But, I'm stuck and need the machine ASAP. Hopefully the activation never becomes an issue.