First, I ordered a Dell Optiplex 390. That is NOT what I received. The keys on the keyboard stick. Initial installation issues have not been resolved and I can't access, in part, Microsoft Office as a result. Lastly, I can't resolve the installation issues because I can't contact Refurbanana tech support. Apparently, Amazon doesn't have contact info. Amazon instructed me to go online to find contact options. Why should I do their work for them? Amazon advertised "tech support" and now Amazon wants customer feedback. CAREFUL what you ask for. I'm about to return this.