Purchased as an entry-level gaming rig for my nephew. All hardware functions as promised, customer service is also quick to respond & eager to help (in response to a slight shipping delay they generously refunded me $20 for the inconvenience).Technicians were also a pleasure to work alongside; adding a new power supply, video card, and upgrading the ram was a cinch, and bonus points for the preinstalled VLC player.As the headline states, 5/5. I will certainly be purchasing more refurbished models from this retailer.