I received my order a day ahead of schedule. Everything came incredibly well packaged. It was basically a new system that I paid 1/5th the price for. One item, the brand new mouse, had a crack that affected the right mouse button. I actually chatted with Austin from Blair's customer support within a minute or two of plugging everything in. He helped me verify my serial number for my warranty registration, and he had a replacement mouse on the way, right away. No waiting or no hassle support. I did too phone meetings for some prior business contacts right after. I've never used dual monitors before. The setup required no effort because of the simple one page guide that c walks you through set up and everything worked flawlessly.