July 2021 Review:  Just after the 1 year warranty expired, the hinge completely failed.  There was no tension in the hinge that kept the laptop screen upright so it kept folding.  I youtubed how to repair it but then I made the hinge too tight.  It's several weeks later and now the screen keeps shutting off such that I can hardly get it to stay on at all.  Today I am buying a new laptop.  I will never buy another ASUS product.  See my below review of the problems I had when I first bought this laptopJune 2020 Review:  Recently bought this laptop and discovered they failed to install the driver for the webcam.  Spent 2.5 hours (first two techs were useless an I had to escalate to supervisor) on the phone with tech support and they insisted the only way to fix was to send my laptop in for about a 2 week turnaround time or do a reset where I'd lose all the software and files I have loaded.  I wasn't willing to do either and asked for them to send me an external webcam which of course they refused.  So I must now buy an external webcam all due to Asus' very poor quality assurance during their software/driver loading during the manufacturing process.