I ordered one and the entire two bottom rows of keys stuck, would click like there was sand under the keyboard, or wouldn’t pop back up so my sentence looked like this“Mmmmmmmmy nnnnew laptop  Is unnnnnnnnusabbble”So I reached out to Amazon support who processed a replacement. Unfortunately the replacement was also unusable because the charging port would not hold the charger in it. So unless I wanted to sit there and hold the charger for 2 hours to charge it I had to return that one too. So I reached out to support again and processed that return.I ordered a third one hoping the third time would be the charm but alas, it was not. This one has a battery life of about 18 minutes from full charge until it’s dead. I understand these are refurbished but I have some major concerns about quality control at this point as it doesn’t seem like random bad luck that I’d get 3 laptops with major problems.Also adding that these are listed in excellent condition however there are also significant cosmetic issues as well. Scratches, deep dents, bent corners. Not something I’d look at and say “yeah this is in excellent condition”. I hope the seller takes more care in refurbishing these in the future because it feels like they are just out here taking in a computer, restoring it to factory settings and listing it for sale. No way they could do even a cursory check of these and not notice 20 sticky keys or the inability to charge a computer.This process has taken me about 3 weeks from placing my first order and has been a headache all around. I wouldn’t recommend these unless you are fully aware that you’ll need to dedicate time and money to making the computer you receive able to be used.