I am very happy with this product. Doesn't look like new but for the price I paid I didn't expect it to and it doesn't look bad, just doesn't have that fresh out of the box look. The main issue for me was how it works and it so far has worked fine. There are a few quirks that might bother some people but again for the price compared to a new one, hey I can live with it. Their customer support was very helpful and if someone had an issue with theirs, I feel that they would repair or replace it. My issues are minor and I didn't want to hassle with shipping it back and waiting. Its biggest quirk is that if you allow it to go to sleep when you wake it up, the log in page comes up on the screen but its frozen. Your only option is to turn off the computer manually then restart it. If I know I am going to be away from the computer for any length of time I simply turn it off.