Luckily, I have enough experience to deal with lies from the seller. Laptop states that it comes with Windows 10 Pro. What it doesn't state is that it came wiped of everything, and attempting to start up, it fails. Going into the BIOS and looking at the BIOS history shows a full wipe. The BIOS did have the DELL service tag, so I was able to use that to re-install windows (requires a usb flash drive). I feel sorry for anyone that receives a laptop in the state I received it that doesn't have the knowledge to set up a flash drive via DELL support, because most people just expect a working computer upon receiving.