I ordered this laptop. Got it a few days later, no outward damage, no damaged cords. This is supposed to be certified and in good working order. It is not. The laptop will not charge. The laptop will not turn on. Yes, I tried turning it on and off again. Yes, I made sure it was plugged in. Yes, I contacted Dell. Yes, I followed all trouble shooting. Not sure if you should trust this company. I needed this laptop for my trip and now I will be getting one, the day after I leave. Going to send the replacement back when I return and get my money back.Which means I will have to go to Best Buy or similar to get a laptop outside my price range because these folks falsely advertised this product. Amazon support didn't listen to my request and simply ordered a replacement. I don't know what else to say about this, guess it's just first world issues.