I am surprised how well this reconditioned computer works. The only trouble I've had with it is when Microsoft downloads upgrades to Windows 10 or whatever else may be on tap. Often after the upgrade I have to do some readjustment of the video. I don't game (solitaire only) and I haven't called for any tech support. Any time I've ever had tech support from Microsoft I just became more confused --- and then they wanted to charge me some ridiculous amount so I'd just take it to my tech guy.