When I got the Laptop.. there were 2 issues with it.. the top cover was re-decal poorly like some one used a heat gun and pressed there thumb into the vinyl.. now I have a laptop with a signature.  Bubble on the middle of the top.. and of all things The windows 10 program had to be installed.  From the reboot screen.. some one started the process and said F it.. let the customer call the need assistance  hot line.. Bs..  I'm glad I know a little more than the basics of how a Computer works.