I knew there was a chance this little PC wouldn't be terribly fast.  I got it all set up and tested it out.  It was not fast enough for our virtual school needs.  No big deal.  I completed the return request and went to restore it to factory settings.  It won't complete the process.  It keeps saying there's an error.  It's still linked to my Microsoft account.  I've been trying to fix this for two weeks.  I've been on 3 calls with Amazon and gone back and forth with the vendor via Email.  This has been a terrible experience.  Amazon should just give me my money back and I will throw this thing in the trash, where it belongs.