I purchased the Dell Optiplex 7010 Desktop Computer on October 6, 2020. It was received somewhere between October 13-19, 2020.  This computer crashed on March 3, 2021 with no warning and all of my information from the drive was lost. I called the tech dept on March 6, 2021 to seek help to retrieve my information but to no avail. While asking for technical help from Dell, I learned that this refurbished computer was 6 years old. While I am not opposed to purchasing refurbished items and especially items that advertise being A Grade, high quality ex-corporate, ex-government, I certainly did not expect to have this newly purchased item be unusable less than six months after purchase with all of my information lost. Along with the quality of the item advertised, it also should have been advertised that this specific item was 6 years old.  I would have reconsidered buying an item so old, "A Grade or not".  I made a request to be refunded the $414.71, the purchase price. I have absolutely been met with resistence. I had to purchase another computer (new) and recreate all of the important information I lost from the Dell Optiplex 7010 Desktop Computer.I WOULD ABSOLUTELY NOT RECOMMEND ANYONE TO PURCHASE ITEMS FROM USTecno.