I just received this today but it fired up right away without any problem. I needed a newer windows program as windows 8 could no longer support turbotax nor Chrome updates. It works great and now it’s just a matter of getting things from the old computer installed and inputted on this one.  Happy so far. Microsoft not the easiest to work with but that’s probably more a me issue than a microsoft problem. I’ll update if Ihave problems and/or change my feelings.