The company said excellent t condition but it was banged up.  The ports were all bent inside and the Skin was peeling off.  You could tell the keyboard was prayed off at some point, presumably for a repair.  I understand refurbished is not going to be perfect but this should have been downgraded to fair.  The device worked fine but it was physically in fair shape and not excellent.I called Amazon to return and they said the seller was not responding so Amazon had to refund me. The seller never did reach out.  I bought a totally different one from someone else and it is just fine