I don’t know what I expected...however I was pleasantly surprised with the system. I also needed guidance setting it up and called the number on the instructions that came with it and the gentleman stayed on phone and walked me thru whole process to get everything set up! No waiting and a person actually answered the phone! I would totally order from them again just for the great service.  Yes...cheap keyboard and monitor but does what it needs to do! Very thankful especially now having to work from home.