Seemed like a great laptop when I opened the box.  I spent hours updating windows, added 4 GB of additional RAM, and installed 3rd party antivirus.  After all that time, my wife went to use the laptop and the camera is defective (I think it has a short in it because if you touch the computer near the camera the image gets worse).  We also can't get the microphone to pick up any sounds - after running troubleshooters and searching the web for solutions (and trying them all) it looks like the laptop itself is bad.  I'm not sure if this is because it was a renewed model or not?  Now I have to deal with Acer and trying to send it back and get a refund.  And deal with Asurion to cancel the laptop protection plan I bought..... and then of course to shop for another laptop and wait for it to arrive.  So disappointing and frustrating......