After reading many of the reviews, I had a flash of regret having ordered the refurbished desktop. After 2 days of eager waiting, this was delivered and it left me beaming with satisfaction and relief to find a sealed (that's right sealed) desktop looking barely used and unrecognizable microscopic scratches and strangely smelling new. It was packed with a pretty cool balloon pack. The sellers name is "Microbee" and they are Microsoft certified refurbished. They also added in a brand new keyboard and mouse (although I plan to use my existing Logitech keyboard which I'm so used to). I plugged it in and Windows 10 professional setup almost instantly after I keyed in the product key. To my surprise Microsoft office was pre-Installed, I already have an Office 365 account and I could login and access all my old files from the cloud account. The only things I had to purchase extra were an USB WiFi adapter (5Ghz works on USB 3.0) and a DisplayPort to HDMI cable. Now it's all set and I'm so happy I bought a refurbished desktop. I'm proud that I did my bit to the environment.