I understand that this item I purchased is a refurbished, however, I am very disappointed. When I pulled the computer out of the box, I immediately noticed scratches and rubbed/faded decolorization on the corners  of the computer. The keyboard and mouse are the cheapest built computer accessories I have ever seen.Now for the performance. I can not do much with the computer since I can not active the Windows 10 system. The key code is partially covered up  and scratched off the label on the computer. I have made attempts to contact AST technical support through phone, email, and Skype. There is no paper with the computer for a key code, nor did I receive an email with a key code.Not even sure how I can return it. I am unable to contact anyone.