Overall the laptop is in great shape...easily a 5-star review, however it only has half the RAM that was advertised (8G vs 16G).  I sent a message to the seller last week but so far no response.Pros:+ Very good condition, no scratches or dings or dirt/dust.+ The display is better than advertised.+ Good installation instructions+ On-time deliveryCons:- 8G vs 16G of RAMOverall a very nice unit.  The laptop is a great size and very comfortable to type on and as fast as you would expect based on the advertised specs.  It was up and running with Windows 10 quickly and with no issues.  (although... as an editorial statement I do wonder how they took the awesome Cortana from the Halo games and made her SOOOO annoying.  That is nothing specific with this laptop however and of course YMMV)My wife is extremely happy with most every aspect of this laptop and if we hear back from the seller with some resolution for the RAM issue we'll definitely change it to 5 start.  Either way we won't be returning it unless something else comes up besides the RAM discrepancy.  However, as someone who depends on reviews, I wanted to give back some data to the community.