The first laptop that was shipped, was loaded with Windows 11, which is absolute trash, even though it's advertised as having Windows 10.  After doing more updates than I care to admit, the Bluetooth and the speakers to the laptop did not function from the minute I received it.Sent back the old one and received the replacement, and it's loaded with Windows 11 yet again.  After spending a couple hours of dumping Windows 11 and loading on Windows 10, everything works.It's not a super high-end laptop, but it gets the job done for spreadsheets Adobe EtcI gave it three stars because of the headaches of the first one not working properly and windows 11 being loaded on both.