Mine arrived in great condition. Missing some rubber feet, but otherwise very clean. I cloned a 500gb samsung ssd using their data migration software. The SSD showed up in bios, but after the clone the seagate that came with the HP did not, even though I could access it from the desktop. I was still booting off the seagate HDD and not the SSD and could not change the boot order in bios. Solution was to go to settings > recovery > advanced startup > restart now > choose an option > Use a device, and choose the cloned SSD. This will change to boot order so you will boot the SSD as the C drive. After I did that, the seagate HDD showed up in bios.The HDD/DVD drive cages flips upside down and underneath the HDD is a smaller cage bracket that with four M3 x 0.5mm x 12mm screws and four nuts you can mount an ssd (see pics). The 12mm are longer than the normal short caddy screws that fit into the side of ssd drives. The extra length is needed to reach the ssd and the nuts secure the screws to the bracket when tightened.The power cables to the HDD and DVD had an extra power outlet on each cable, but there was only one free SATA port for data, with the hdd and dvd using the other two.Mine came four 2GB sticks ram from different mfgs according to hwinfo and crystaldiskinfo found 16 reallocated sectors count on the ST500DM002-1BD142 hdd.