I got this a couple of days before Xmas as I was tired of using my kids old Apple laptop, and wanted my big screen back. It arrived fast so I think it was shaken around? There was a bit of bubble wrap around it in a big box with 2-3 inches space! I worked in a warehouse filling orders so they could at least stuff news paper around it in the gaps! When I did start up the little window came on and then it went right to a light blue screen. It was asking for recovery, which didn't work, and I even tried to download windows 10 with no luck. I will try again with another H/P as I want to use my big monitor again. I don't bank or do anything confidential, so this is just home use to surf the Net. F/B, Google, Youtube videos, Yahoo news.