The customer service was very good. The package was delayed due to weather and they worked to re-direct it for me. Unfortunately they shipped me the wrong computer the first time and I had to exchange it. When I got the right computer, I was definitely underwhelmed. The left user-side corner was all chewed up from being dropped pre-refurb, which did not match condition description. The case has a poorly-applied stick-on cover with bubbles under it, and I can see plenty of scuffs under the cover corners that are peeling up. It also did not have a fingerprint scanner as shown in the product pictures. I will be returning it.