I had an issue with the desktop PC the day after I received it.  I called the support number and they were unable to solve the issue; I was then transferred to a tech support person who told me it would cost me $59. to get the help I needed.  I declined to pay for assistance and was given a number for HP;  I called the number and spent approximately twenty minutes to a half an hour on hold and finally hung up.  for whatever reason, after I ran a quick diagnostic the PC started working properly again.  I just hope it continues to function properly.