I'm glad I got the protection plan.Monitors were very well packed and protected.The desktop, mouse, and keyboard were packed together. The mouse and keyboard were not well protected at all.No buggy, before powering up I got a new mouse.Time to power up and, nothing. No polling or troubleshooting data on the screen. Once I have some free time I will call tech support.The panel to the inside is easy access, all the cabling looks and feels secure. I re-seated the memory just hoping that was the issue. Still no pulse when I power the unit up but USB devices are ith indicators are on.When I call tech support they may know different issues but at present it looks like re-seating the CPU is necessary.A loose CPU is not an uncommon issue if you transport a PC but I'm a tad daunted, the heat sink over the CPU is massive with a 4 point harness and outside my experience.At present I'd say this is a decent project for someone initiated, but you may need several hours to hunt issues with Tech support.Not a good project for a novice.