To start of the charger was not included. Did talked to the seller and they did send me a new charger. So on the communication I will give them a 5. But the laptop is really slow. It won’t let me download apps. And it tells me that I need to update, but then I go to update it says there’s no updates. So now I’m stuck with a laptop that can have apps. And it’s horrible cause I needed it to use Word, my printers app, power point, and editing.