The refurbisher says there’s a common problem with ram coming loose of course they’re not open at night to help you once since ordered another since I threw the box away this is probably my last reburb  from  Amazon I looked up how to fix this problem with the one piece of paper. The ref sure gives you. Refurb ninja. Is who delivered it but the link they give you to fix this problem think is a like TikTok site am afraid of getting the virus from it not happy at all. Might’ve been a power supply problem. I noticed it got very hot.