It has been a great laptop - and had a great screen. The 4k OLED was fantastic! Touch was accurate and responsive. The formfactor was great and lightweight. WiFi worked extremely well and was fast. It fit on an airplane tray table without risk from the seat in front, and the BlueTooth was ultra-reliable connected to noise cancelling earbuds. I used it in laptop mode maybe 85 to 90% of the time and in converted to table for the balance. Even with the i7 processor, the battery life was very good - depending on what workload I put on it. Before my purchase, the worst thing I saw in reviews was that the cover picked up fingerprints easily - which was very true.I kept it clean, never dropped it, and in fact I was always rather protective since this premium machine came at a premium price. Then, about 2 months after the warranty expired - the screen failed while it sat in my lap as I was in my easy chair. The workload at the time was simple web surfing. Over the next few days, on any given boot, it might work for minutes or hours and hours - before it failed to black again. The computer continued to work fine connected to an external monitor, which allowed me to safely move my data off of it. I followed the Asus support center instructions, created an RMA and shipped it for service (this comes at a cost that in my case was a bit over 10% of the purchase price - just to get them to assess it).After the delivery receipt made it clear they had it for a few days, I contacted them for a status update. They had not yet worked it. The support tech couldn't seem to prove they even had it - I offered the tracking number. A few days later they called me for a satisfaction survey - apparently unaware that it was still stuck in their service queue - waiting to be looked at... By then, they had it for a week - and this person had no clue. Stumbles like this are huge - and impact their reputation. They said they would escalate it to a higher attention - and they would reach out to me within 2 business days. They have a day to go as I write this.I understand things fail - but that doesn't reduce the agony of something failing right after the warranty period. And this stumble in service compounds that agony.We'll see what happens next - would I purchase again? I don't see a reason not to, but at the moment that depends largely on what happens next on their side.