First off, the laptop I received was perfect except for a little frame damage around the air fins on the left side, no biggie though. Laptop booted up everything went great until Windows wanted me to activate it, at which it failed because I had no activation key. I don't know if it was a mistake on the sellers part or what but I reached out to them, told them the situation, a couple of emails back and forth and they sent me a Windows 10 Pro key. Everything is good now. Would this experience keep me from buying another one of these? At first, maybe, but now that I know that their support actually works to make things right, I don't think I would have a problem purchasing from them again.