This laptop was a great deal, and I'm very happy with it! It feels and looks brand new, even though it's refurbished!I was very disappointed though, since I mainly ordered it to upgrade to a bigger size from my old one. The name of the product clearly says 12.4 inch screen! The screen ended up being less than 11 inches, which is actually smaller than my previous laptop :( the only option I have is to return or replace, but I'm not sure if they will just replace with the same laptop.