I am so disgusted I don't even know where to start.  How disgusting I am, less than 3 months and the laptop is completely dead, won't charge.  I am near to tears. It was purchased for my teen Autistic grandson. I spent days putting on different programs he uses, also he is an artist, and I had just uploaded all his art, years of art unto the computer, I have backup of some, but he has been working extensively past two months on the computer, and everything gone. I don't even know how to explain it to him. He just keep asking me, Grandma can I see my art now.  I am disgusted because on the website, it states in order for them to fix, I have to send the laptop to Japan, that would cost possible about  $300 in postage.  I WONDER IF AMAZON KNOWS THIS. IT IS UNFAIR. IT WAS PURCHASED AS A US PURCHASE NOT AN INTERNATIONAL SALE.  It's like I threw $200 away, and worst, my grandson as no computer.