Wanted to like this laptop, and I did, until I tried to use it and found out that at least two of the keys were non-functioning (on the numeric keypad) and the letter 'c' key would sometimes work, sometimes not. I attempted to contact Acer, where I was put on hold ... forever (over 45 minutes) and finally hung up. IF the keypad worked properly, my review would probably be higher. For the price, it seemed like a good deal, reviews seemed good. Yes, the build quality was not top-drawer, but that is expected in the price. The lid was a little difficult to open. Otherwise, I liked the computer, at least the parts that worked. Acer's customer service, not so much.