I contacted asus costumer service but no resolution of the problem. theres goes a copy and paste of the conversation: "Thank you for contacting Asus. Hi Nuno, how are you doing today?good thanksThat's great to hear, you are most welcome, Nuno.Based on your inquiry I'm seeing that you are having issues power on the device?yes i tried 3 different tvs and same issue it still stuck on welcome message however it gave an initial nice chrome viewWas the device interrupted when it was powered on for the first time?for an instant. Have been using the chromecast for a couple of years and no issues ever same tvI turned it on and off same message welcome and it is stuckmouse and cursor modes easilyI would recommend doing a Hard Reset to attempt to resolve the problem.Step 1. Please turn off the unit(If on) and remove the charger (power adapter) and all other connections.Step 2. Please press and hold the Power button for about 60 seconds.Step 3. Please connect the charger and turn the unit on and check to see if the problem persists.Please make sure the charger is firmly in place at both ends and also that the outlet is working.I press enter and cursor disappear for a second then reapears again. ok I will follow your instructions . just wait pleaseSure, take your time.again it gave a nice chrome image for an instant now it is stuck again on welcome and screen image is flashing constantlyHow long have you waited on the welcome screen before?10 minutes or more and tv turned off after automaticalytv image with welcome message is flashingThank you for the information.I ordered this from amazon. I received it today what do you suggest me to do?\I apologize for the delays, I'm gathering further information.okThank you for waiting.no probI apologize for the inconvenience, Nuno. It appears I would have to refer you to contact Amazon for them to send you a replacement device at this time.ok thanksHowever you can have the device sent into our service center for repairs also, however the replacement would be the shorter method.Here is your case number that you can use for reference when you contact us again with any further queries: