A family friend reached out to me because their all in one had died and they were looking for a replacement around the $500 mark. I decided to go for this PC because it was at a pretty good price point for the specs. I was a little disappointed when I opened it up as it definitely had more blemishes/filth than I would consider a 'like new' product with the description of "This pre-owned product has been professionally inspected, tested and cleaned by Amazon-qualified suppliers. There will be no visible cosmetic imperfections when held at an arm’s length.". I was able to clean  it up with some electronic wipes that helped.I was going to return the unit because of the condition not meeting my expectations of like new, but the family friend was OK with them as they were minor (and not on the screen) and they needed the PC soon. Overall, not a bad value for the price, but should probably be described as 'Used - Good condition' instead of like new.One other minor complaint is that windows was already installed and setup with a default user account created and some bloatware installed. I would have have preferred no bloat and startup to the window customization screen.