This unit should have not been sold as "refurbished". To me, a refurbished product is something that has been gone over and checked for cosmetic and functional condition.When I took the item out of the box, opened it, and immediately saw and felt a sticky substance resembling spray glue all over the upper palmrest and keys. When I took out the charger and connected it, I found it was DOA, and did not put out any voltage at the connector to the laptop. Third strike was when I tried loading software into the operating system and found that Internet Explorer kept freezing and giving strange firewall errors that I could not clear even when turning off the firewall completely. At first I spoke to someone at their help desk who was supposed to send out a new charger, but after dealing with the hiccupping operation of Windows devided this machine was not worth keeping for the money spent. I sent it back. Very Poor Quality Control with this reseller.