First the good stuff:The laptop arrived on time and the packaging was great.  The laptop looked like new with no visable scratches or dings.  The setup was very easy and intuitive and I added my Office 365 subscription sucessfully as well as my other apps such as Quicken, Dropbox, Amazon, Netflix, Malware Bytes, etc.Now the bad stuff:After sitting unused for a while, the curser froze and I could do nothing with the laptop.  So I rebooted the laptop experiencing the same problem numerous times.  I researched the problem on the Dell website.  One said it was possibly caused by a generic battery being used, however the battery said "Dell" on it and the laptop was fully charged.  Another potential issued stated it might be caused by an unauthorized mouse installed so I uninstalled the Microsoft mouse to no avail.  Then I noticed blinking amber and white lights which indicated it might be a Ram failure although it initially worked fine.  Then I called Amazon, went through numerous system checks resulting in replacement  for no charge. It is arriving tomorrow, hopefully better than this one!