You get what you pay for.  This renewed computer was harder for me to set up than many others I've purchased new.I have problems downloading some things I had on my old computer.  They download but don't work at all.The problem I see is more on Microsoft than HP.  Windows 10 Pro has so much on it and is not easy to work with.I haven't found this computer to be a mess like some other reviewers, but it is slow and like I said, needlessly complicated.I'm trying to find a more knowledgeable tech friend to help with the downloading of certain apps I use everyday but can't seem to get them to work.  They do download but don't function.  Update..I had to return this computer as it stop functioning and was loaded with malware after I ran a scan.