I am pleasantly surprised. I have ordered several PCs and Laptops from various refurbishers and I must say that "IT Supply Guy" tops the list. Excellent packing to avoid damage during shipment. Impeccably clean laptop inside (no dust) and out. No visible scratches or imperfections. It looks new. Most importantly, the machine I ordered was the machine I got. Correct model, processor, hard drive, Windows version, DVD-RW, webcam. Highly recommend. Hard to find excellent refurbishers like this.