I should start and say, the product listed does it's job. I can now use a computer for basic functions now. However I have a couple items to bring up:First, the internal disk drive optical sensor has no way of, writing data (burn) to a CD-R or CD-RW however it can play already written CD's. I am a bit discouraged of this fact.Second, I did realize the monitor would be a separate brand but I did not expect it to be a small, outdated samsung monitor with dodgy quality, and a backlight that is as functional as my Gameboy Advance SP.Third, I did not appreciate that the blue vga cable connecting the monitor to the tower, had a missing pin. As of now, my monitor is at a 25% chance of no display from the cause of said missing pin.Overall my experience is not one of disgust, nor excellence. I will take note that the computer does serve basic functions, but when I see "certified refurbished" I would like to expect no problems, nor any servicing I must do myself (since I don't call cust. Service nor geek squad).3 of 5 stars is where I stand via average rating. I would also like to say from a customer service background, NEVER tell someone how/what to rate your services and brands. The customer is the one whom keeps you afloat, and directing them how to rate their experience is unprofessional and unethical, especially with equipment that is a bit spotty.-Thank you.