Received today. Filthy, sticky and with blonde hair stuck to the charger. The charger is the original 2016 charger, 7 years old!  A screw fell from the bottom when I picked the laptop up. I charged it before start up and 1 1/2 hours later, the battery was down to 18%. I placed a call to the shipper and received an automated message stating they were closed (at 1:00 p.m. central time on Thursday).What a pathetic experience.