I understand this is an old refurbished MacBook. Once I got it home I plugged it in, the charger didn't work plus the OS had to be updated which required me to call amazon and then they transferred me to apple. During that whole process I said screw it and decided to return it. I did end up buying a brand new MacBook through apples website.I also read that when people purchased the protection plan they had issues with its start date. I'm not quite sure if what they were saying was true our not but that's another reason why I went through Apple directly.