Two "Like New" lap tops sent and two returned. These guys just can't seem to get it right. The 1st unit was dog-eared from a serious drop and the hinge was wobbling. The 2nd unit was sans dog-ears anyway,  but guess what? The monitor hinge was flopping around bad as the 1st unit and the monitor would hardly stay up. I asked a Mac tech if that was normal and he said, emphatically, it WAS NOT. He said that a monitor hinge ought to be drum tight, that something was broken inside the hinge, and that no decent refurbisher could fail to see it.After two bum "refurbished" laptops in a row I can only assume that somebody out there busts the hinges before the units are sent as some kind of joke,  or more likely hopes to pass this junk off as "Like New".Well, it ain't. JDA