I have to say, I'm surprised. This showed up way faster than expected. I opened the box and this was very well packaged, insuring the contents would arrive safely.I did have to contact the seller, who was nearly immediate with their responsesite and very helpful. It had a new OS install and it had to be set up (and I had no idea how). Anyhow, I would very much recommend this product. It's fast. It's gothe nifty hoots and whistles, and I'm super excited (and maybe a little jealous) of my daughter.