I purchased this product out of need since we are now required to teach from home. Initially, the computer took a very long time to boot up. Once it did, it had persistent imaging (ghosting). When I requested a return, I was given a return label that required me to pay... Since the box is big, I ended up paying $96.00 for shipping to return the item despite the fact that it was defective. I cannot believe Amazon allows sellers that make customers pay when they purchase a defective renewed product. I ended up having to purchase a more expensive computer since shipping speed has been significantly decreased. Not good...