I have to say that this purchase was one of the best values for the money.  The iMac arrived in excellent condition.  Absolutely no blemishes, scratches, or other imperfections that I could see anywhere with this system.  All items were well packaged and secured.  The original box was well intact although it had been scuffed up quite a bit.  But I don't consider that a drawback as I am sure it had been moved around a lot during storage and refurbishing of the actual iMac.  In terms of setup, I had no issues at all.  I purchased additional memory for the system separately and it installed w/o a problem.  I highly recommend this company to anyone looking to get refurbished units, especially Apple products.