This is the second unit I get from this company in less than 2 weeks and both of them were defective. The specs looked great for the price and they would be if only it came in good condition and actually worked! The first unit I ordered worked for about 4 days then crashed and wouldn't recognize my brand new 4k monitor after that (no image). I called technical support who told me to try another monitor which I did and it worked to get the image back (I'm guessing due to the monitor being set to a lower resolution as default). Nothing wrong with my brand new monitor btw, as I tested it with another PC. After that the problem was it was never able to reboot completely. It would send a "unable to diagnose this PC" message which prompted me to a couple advanced options including resetting the unit back to factory settings. I tried the latter option but It wasn't able to go through with that either. At that point I just decided to give up on that unit and give this company a second chance by returning it and ordering another one. The attached pictures show the state in which that unit came right out of the box. I'm obviously returning it and I don't think I'll be giving them a third chance haha.