This is a huge disappointment. I've had Windows and then for years Mac. My Mac Air, after 7 years, was still working, except for the battery lasting 30 min. on a charge. TMI-but I've been laid off and could not justify the expense of another Mac. So I listened to friends who said Chromebook was inexpensive and was the "new" Mac. This is a piece of junk. It's not intuitive at all. I have to google the simplest of tasks. So much makes no sense, like having to click on the time of day to access tasks or use the printer icon to email websites and links, or use 2 steps or more for every move you make. I was told Chromebook was designed for students and really easy to use. Not! Going back and forth to read the manual is a PIA. Also, the screen has an opaque look to it, as if it's supposed to be antiglare-but it's the opposite. It looks like there must be a plastic film to pull off the screen. Such a disappointment from the Mac Air screen clarity. And, the volume is practically non-existent. I literally have to put my ear close to the laptop to hear videos. And to top it off, it is super sensitive to the mouse and I am always getting a screen pop on or off without my having clicked. Then it scrolls in the opposite direction to other systems. Chromebook tried so hard to design a unique operating system that they created a monster. A large part of this may be Samsung. I purchased this with credit card points or I would be even more unhappy with this purchase than I am already.