I purchased this system in November and it worked great for everything I needed it to. Seven months down the line and it randomly wouldn't power on one day. Okay, fine. Contact tech support, they send me some troubleshooting and determine that the motherboard needs replaced. Again, fine, because coming back and reading some of the reviews here, I probably shouldn't be surprised.My first issue is that I had to send it back for a warranty-covered repair at my own expense. Over $100 shipping that I apparently have to cover.Now, this is very important to my little story here - I was in the middle of a move when I sent this back, so I asked the agent to verify my address before returning the system because I didn't want it sent it back to my old address. They note my account. Fine.They received the computer on June 19th. On June 30th, I figure that has been enough time, so I follow up and receive a reply on July 2nd that the repair department needs to confirm the address before they ship. Great! That's what I'm here for. That they will be sending out a change of address form. I reply the next day to say hey, thanks, explain the situation about my move. Confirm the address in my response, maybe to expedite things. I sent this email on July 3rd. I give them the benefit of the doubt with it being a holiday weekend, a bit. But there was never a followup email with that change of address form - which I'm guessing must be an email attachment or a link.Don't hear anything until July 7th, at which point I am told: "I need you to submit the change of address form with that information."Oh, the form you NEVER SENT? Which was basically my reply, though I try to be a little more diplomatic about it since I've worked service jobs and I never want to be "that" customer but I have been without the services of this PC for a solid month now and I would like to have it back to the point that I'm writing an Amazon review for the first time in my natural life in the hopes that someone at this company will take notice beyond their stock-standard answer to negative reviews on here, which seems to be "you should call us."Now it is July 10th. I have requested twice now that they send me this mysterious form. I am about to take their advice and call, but maybe I should calm down and have a cup of coffee first.Anyway, TL;DR, computer is fine, seems likely to kack at some point, and then you will have to deal with abysmal tech support. Good luck!UPDATE - the afternoon after I posted this review, I was notified my computer would be returned back to me and arriving next week. I should point out that I had NO notification from CyberPower regarding this return - the only reason I know is because I'm signed up for UPS notifications.UPDATE THE SECOND (7/17) - Computer is scheduled to arrive today, and we'll see how that goes. Rather laughably - the mysterious change of address form (which I never needed, as they shipped to the correct address) that was holding up this ENTIRE return process was delivered to my email yesterday, with my computer scheduled to be delivered the following day. So yes, they won't ship it until I confirm my address, but then they do ship it before I do. Beside myself with the stunning logic that involves.