Microsoft really pooped the bed with this one. I've never been so confused trying to add users. I bought this for my young kids to do remote schooling. Microsoft regularly notifies that there's something wrong with my account, but following the prompts leads to a "something went wrong" window. Parental controls are set but can't be unset - the computer locks up at 8 p.m. There was no way to change the time zone -- I'm Eastern Time and the computer insists on being Pacific Time; I had to manually advance it three hours. As for the hardware, after having this about a month, the thing now regularly makes a chiming sound, as if something is being plugged into or removed from a USB port... though no one is at the computer and all cords and ports are secure. Finally, this is actually the second one of these I bought, so the joke's on me. The first one was fried when a kid's science project fell near it -- one of those crystal-making projects -- and it got splashed with some dyed water. The side of the unit is basically a meshy grate, the mother board open and vulnerable to just about anything. You've been warned.