I am pleased with all aspects of this laptop computer.  Initially someone reported that the sound was not good.  I raised the bass and seemed to make a big difference.  None of my keys stick and it is very responsive.  I located some minor scratches, but all in all it has a like new appearance.  Mine may have always been in a case.  Having had a work computer for decades, I find this machine an excellent value and fast enough for what I ever need now.