This is my first time ordering a "refurb" anything.  Naturally, I was a little worried making such an expensive purchase sight unseen.  I read the horror story reviews from customers of other refurb sellers...  My fears were unfounded as my laptop arrived in two days in solid packaging.  The time between my receiving and opening the box seemed like an eternity... what would I find?  Happily, I found a computer in absolutely immaculate condition.  I've yet to find any signs of wear.  The battery is in great shape.  It booted up to a fresh install of Windows 10... It's been smooth sailing since.  I'm really happy with my "little rocket" :-)