When I first received this I plugged it in and turned it on. I immediately noticed a “No battery Detected” message. Tried waiting a couple hours and it said the same thing, turning off immediately when I unplugged it. I messaged tech support and they apologized and gave me a $60 credit. Today I try to turn it on and the power button says it’s on, but screen remains black. Turned it off, then back on and screen is still black. There was an inspection sheet that had check marks saying it was in working order. Not true! Returning this computer immediately for a refund. The first and last time I buy something “Renewed”, or “Refurbished”. One word……..GARBAGE!!!