AST, the company that sold me this computer, is unwilling to help fix an issue that is a hardware issue b/c the product is now 3 months past the 1yr warranty guarantee, that's a red flag. Purchased last September (2020) by this December (2021) it has failed and I am stuck taking it to a repair shop and paying whatever it will cost to fix it. It's one thing when it's a software issue, but when your business is selling refurbished products, and ultimately that product's hardware fails, not due to negligence on the part of the customer but b/c the company resold a lemon, it's a bad look. From my experience with this company I would caution any would be buyer from dealing with them, as you can't be confident that you are buying an undamaged product. Furthermore, when i asked customer support for a report of the repair history from the initial fix, they claimed they don't keep things like that on file. That struck me as odd! Either they are lying, or they in fact don't keep records of what was fixed and how it was fixed, before then packaging that product up and selling it to an unwitting customer who may very well encounter the same problem (or at the very least know that they are encountering a new problem). Either way, not a good indicator of a reliable company.