This product works great but it has lots of scratches on it like a child took a knife to it. It also has an actual crack that goes all the way through between the trackpad and spacebar. The vendor sent out a mass message asking if I liked it or not. I sent a photo of the crack but I didn’t make a huge deal about it. No response, but that’s fine. It does make me wonder why they would even bother to ask but whateves. It works for what I need it for and would be more trouble to return. I didn’t expect perfection from a refurbished Chromebook but they could have at least cleaned the crumbs out of it. It was packed well for shipping, and it serves its purpose for what I need. That crack bothers me but hopefully it won’t be an issue later.