This Lenovo is my first Chromebook but umpteenth Lenovo laptop. First, I held my breath and clicked Used - Very Good from Amazon Warehouse Deals to save almost $100. Small cosmetic imperfections on sides of the item. Well, I can't see any imperfections anywhere. Couldn't tell the difference between this and a brand new machine. The laptop looks great, the large screen is awesome, the operation is snappy with the I3, no performance issues with only 4 GB RAM, I am very pleased with this machine, it fully meets my Lenovo build expectations.One thing that surprised me but shouldn't is that this machine is way heavier than our Lenovo X1 Carbon gen 4. 2.7 lbs vs 4.3 lbs. But, having the larger screen is so great and its a touch screen to boot.It is Chrome OS that causes the loss of one star. It took me 2 days to configure this machine and I've been building PCs since the late 90's. The problem I had is probably not one that most people will have. I subscribe to G Suite for Business and I guess that when it comes to Chromebooks, the Suite administration sticks its tentacles in there whether you want it or not.One major issue was that Google Play was disabled in my Chromebook (a nonstarter) with a message that said "this is managed by your administrator". I'm the administrator and I did not disable Google Play for any of my devices. Turns out G Suite disables Google Play by default. So just go into G Suite and enable Google Play. Not so fast, navigating G Suite is a nightmare, completely non-intuitive, at least for me. Ultimately after a day of Google searches and fruitlessly trying all kinds of switches in G Suite, a Google support person set me straight. All was fine after speaking with him.The next challenge was Microsoft Office integration. I also subscribe to Office 365. Eat another day, the MS apps would not let me sign-in with my account. Call to Microsoft support fixed that. Then the next challenge was passing files between OneDrive and Google Drive. Installing File System for Windows was the answer. Finally, I had Chrome OS configured the way I needed it to be. In 2020, it should not be this hard to get your new laptop up and running.