Bought an i7 MacBook last year. Needed one more for my setup and bought a 6 core i9. When it arrived I noticed something wasn't right. The shrink wrap had some small holes and the seam wasn't where it should be. As I took the shrink wrap off I noticed it was a cheaper type of cellophane and not the manufacturer shrink wrap. At first I thought this might just be a return and I was just hoping someone didn't return something that was messed up but I was still aggravated that it was a return that I was getting for my $3200. I then noticed the Apple sticker was on the plastic so I knew it had been removed and definitely opened... but then I noticed what the sticker was covering... a Lenovo logo. My heart sank. While I was still sitting in the UPS parking lot I called Amazon and their SUPERB customer service prevailed again. They apologized and had my replacement order sent out next day air Saturday delivery- just in time for service Sunday morning. They provided a return label and I took it right back in and returned it to Amazon. I have been an Amazon customer for many years and this is the first time something like this has happened. There are some horrible people out there that would do something like this but it will make me be much more careful in the future when ordering expensive items online. When my replacement showed up I recorded the entire process while the driver was still there and opened the box while having my wife record. I just rather be safe than sorry now. I am very happy with my product. It has plenty of storage space, runs Ableton Live 10 Suite with ease and gives me plenty of power and memory to do what I need. I am so happy with my purchase.