I think the device I received might've been a  refurb rather than the new device I paid for on Amazon. I bought the chromebook in Feb 2021. The chroebook worked fine for a while. I wouldn't say I was overly impressed with this device. But it wasn't bad either, I just felt it was a standard chromebook. Then one day this month (Dec 2022) when I was working on the device the screen started flickering really badly and then stopped working properly. It developed this weird ghosting effect with repetitive lines running through it. While images still showed up on the device monitor, they were heavily distorted so I wasn't able to work on it. I plugged the chromebook into a computer monitor I had using the hdmi connection. And the issues with the screen weren't present, meaning I knew it probably wasn't something wrong with say the graphics card, there was something wrong with the screen. I called customer support. And they told me my device was outside of warranty. However after further questioning I learned that their records stated my device was purchased in August of 2020. I purchased my device- what I thought and was told was a new device- in February of 2021 on Amazon. Ultimately I decided not to use their service for repairs. My husband and I debated whether or not to go to someone locally or not. He decided that he could probably repair it himself (as he's built computers in the past) before trying one of those options. He was able to repair the monitor simply by replacing it. However when he did he noticed that the monitor had a upc barcode sticker on it that didn't match the manufacturers and there was handwritten sharpie on the monitor. We both knew from our own experience in the tech fields that that generally doesn't happen unless a repair has been made prior and/or something was replaced. Obviously I have no hard factual evidence here. But it seems like I got ripped off when I bought this device.