Unfortunately the person that we purchased this for in our office is not in much. When she tried to use the computer it would not work we kept temporarily fixing it with our IT guy over the phone. That didn't work any more so he picked it up to work on it and it simply could not be fixed.The problem is that since it was not used on a daily basis by the time we realized it would not work or be fixed it was well past the purchase date. Shame on us too but I will never purchase from this seller again and probably wont buy a refurbished computer again.