Upon arrival, the PC worked perfectly and I was able to transfer documents/pictures over from laptops as this was intended to be our new main computer.After about 45 days, there is absolutely no response from the PC when the power button is pressed.  I have even changed which outlet the PC was plugged in to, verifying that the outlets were working properly.At this time, I have left 2 messages with the company requesting assistance, but have yet to speak with a live person due to "increased call volumes".Upon further contact received, I will update my rating.**Update:  I did finally receive a response and they offered to repair/replace the pc.  However, they could not guarantee that I would receive the same hard drive, which was not going to be acceptable after having gone through the hassle of transferring files.  I wound up taking it to a local repair shop that replaced the power supply.  They also informed me that the hard drive was testing at 6 years old, towards the end of its lifecycle, so they replaced it as well and transferred my files for me.