Appearance wise, this laptop is in great shape, it looks brand new. As far as function goes, this computer is nearly nonfunctional most of the time. The battery life is extremely poor and erratic - sometimes a full charge will last 3 hours straight. other times, I will close the laptop on a full charge, open it again15 minutes later, and the battery is somehow at 10%? Today, the charger they provided with the MacBook is no longer charging the computer???  There are several keys that are stuck that I have to press extra hard when typing. The computer itself is SO slow and delayed, there is a 30-50 second wait at any given time when clicking on something. Nothing is fast. With it being used, I had expected some physical markings on the MacBook from some regular wear and tear. I had not expected the computer itself to run so slow. I am such an Apple snob and wanted a Macbook but couldn’t justify the $$ for a new one. Had I known that it would be like this, I would have saved my money, swallowed my snobby team Apple pride, and purchased a brand new PC from HP or Lenovo. Overall, I was very hopeful and ended up pretty disappointed.