mar 11-21 i bought one of your computers for my wife  we are seniors  she uses it very little  today may 5-21 it would not start  it is at computer repair with issues  i cant return it and we cant afford to fix it  we are on pension  after all you assured us that it was an excellent machine and now  computer is kaput  i took a chance and called amazon even tho the warranty had expired and they are sending me a new computer at no cost  now thats what you call excellent service  a hearty thankyou from our home to yours  i am a solid customer of amazon from this day forth