The item arrived promptly. Prior to shipping, i wrote to the seller, Stallion Tech, and inquired about the DVD drive as to whether it was R/W  as the description did not say. They responded immediately and indicated that if it wasnt, they would put one in. When it arrived, it came with. R/W optical drive. The PC looks new and after 5 wks of use, I am thrilled. It is snappy, came as per specs in Amazon and as of now does all and more than I expected. What I dont like, and not the fault of the seller, is that all my previous PC purchases were new and came with complete setup instructions. My last PC (2012)came with Microsoft Office Starter 2010 but I had purchased office 2007 and was able to download it. I got use to it and expected I would be able to transfer the license. Also it came with no bluetooth (I didnt pay attention to the specs for that so " my bad" so had to purchase a bluetooth dongle" as I use my wireless headphones regularly. Turns out Office 2007 is no longer available for download so had to purchase Office 365 which so far, I dislike plus its a yearly charge. Will look into other off brand software. The PC is great and I am somewhat techy but all of these things could cause frustration that everything wasnt there out of the box. My old PC also had HP help so when issues arrive, help was a good thing to have. I was able to down load it from the HP website along with Windows Trouble shooter. After a week, all was running like I wanted it to and I love the PC.