When I ordered this computer, the Amazon product page had inconsistent information in multiple areas, quoting different hard drive sizes and RAM amounts in different places (and different combinations of the two). I presumed that the technical details section of the page was likely most up to date and accurate. I was disappointed when I received a machine with half the hard drive capacity and half the RAM that I was expecting. A phone call to SKYTECH got it sorted out. Once I pointed out the inconsistent specs, they agreed to honor the higher specs and sent me replacement RAM cards and a new 2TB HDD, at no cost to me. I offered to send back the originals, but they declined. There was a slight hiccup with the new HDD, as it apparently lacked a preinstalled digital activation key for Windows. A quick email to SKYTECH was all it took to get a valid activation key sent to me.  I've been very pleased with their commitment to making things right, promptly and without hassle.I have a small law firm and we've bought a fair amount of tech from Dell Refurbished. This was our first time buying a computer from a third party refurbisher. Based on our experience with SKYTECH, we will be coming back to them for our future needs.As for the Optiplex 9010 itself, so far it appears to be a robust machine. Our unit arrived in like-new condition. We bought it to replace an old, much-abused Optiplex 760 with a failing hard drive, and the performance difference is impressive. We are happy to have found a machine with a DVD-RW, i-series Intel processor, and good hard drive and RAM specs at such a competitive price point.