Received my Macbook in perfect condition. Not a scratch on the top or bottom (the used Macbook definitely had a case on it before, which I'm grateful for). It arrived sans case, but I ordered one online that should arrive in the next week. I did purchase the Asurion insurance for $113 at checkout, and am so glad I did. I checked the serial number's eligibility for AppeCare upon receipt and it wasn't eligible, but 4 year accident protection under Asurion isn't too bad! Will be conducting thorough checks over the next week to make sure everything is in order before the 90 days is up, in case I encounter any issues but so far, AMAZING product for the price and so happy I took a chance! Will update before 30 days is over.