Refurbished? Try used. I've purchased a lot of refurbished equipment in my time and I have never seen something that looked so used in my life. Refurbished typically means that it was fixed up to be "like new." But of course, that depends on the seller often. Except, in this case, we have their own words: "This Certified Refurbished product is tested and certified to look and work like new. The refurbishing process includes functionality testing, basic cleaning, inspection, and repackaging. The product ships with all relevant accessories, a minimum 90-day warranty, and may arrive in a generic box. Only select sellers who maintain a high performance bar may offer Certified Refurbished products on Amazon.com."While they have a "certified Microsoft refurbisher" label on the computer, I don't think MS would be too happy with the quality that they are shipping out these things. Even the keyboard, sent in a crappy, open box, was covered with dust. Are you people kidding?Unfortunately we are in need of a PC right away so we will keep it. I hope it lasts for the 90 day warranty period, but we'll see.