First off the inner box with computer in it had a big dent on corner the outer box was ok no dents. Next the computer was packed in a great bubble wrap so should to be in great shape and it is inside the computer look fantastic just like new .turned on computer would NOT load op system so being a geek was able to install windows 10 pro from a flash drive got from Microsoft web site . computer works fine now. only 3 stars for extra work to reinstall op system and dented box otherwise would be 5 stars.UPDATE 09/11/2021Just over a year computer still works great have changed the hard drive to a 1TB installed Windows 10 pro working great will most likely still be working 4 years from now just found out it will not upgrade to Windows 11 no security updates then for Windows 10. Still a good buy if you don't care about upgrading to Windows 11 when it comes out.