A 2019 laptop should not be this problematic. From day one it heats up to ridiculous temperatures even with proper ventilation, the battery will show a fair amount of charge yet the machine will shut down randomly with no warning of battery issues and the boot process is sometimes stuck in a loop. For the price, it looks decent aesthetically, but seems to have a ton of software issues which seemed to be the case before it was sent to me. What’s worst is I did see some of the challenges in the warranty period but ignored them hoping a software upgrade would fix the issues but the software upgrade made the booting issues WORST!!!