This was a purchase for my daughter, and she wanted to buy her own Chromebook with her own money. We found this one that was within the price range she was looking for. And even though it was refurbished I figured it would be okay since I was planning on buying the protection plan through asurion. When she received the laptop it worked for about 2 days without any issues. Then it started randomly rebooting on her in the middle of using it and would not turn back on. She plugged it in to charge thinking the battery was dead on multiple times, and it would only restart on like the 50th try. Then it would stop working, reboot and repeat again. I called asurion to make a claim. They told me due to the multiple issues they could not replace or fix the Chromebook and referred me back to Amazon for a replacement. Amazon told me they could not replace the item, they could only refund the money. So my frustration is that I purchased a protection plan that can't be honored, and also a device that can't be fixed. I'd be furious if I hadn't bought the protection plan and Amazon wouldn't have refunded the money.