when I got the laptop, it was OK. It was beautiful. You know they advertise these laptops as if they’re perfect and have no issue with it whatsoever. It wasn’t until a month later that this laptop started displaying its flaws. From the slow cursor to it, not even being able to charge past 70% who would agree to pay 300+ dollars on a laptop that isn’t gonna last a month. They said that the laptop was new, but its just renewed, considering the fact that it completely shut off. I’ve had it on the charger for about a week now. There is no possible way how this MacBook could still be dead if it was charged all week, I was told to contact Amazon because they’re the ones who I bought it from and I was transferred to a Amazon customer service representative who said that I’d be able to get a new laptop free of charge because the one that they sent me no longer works. I agreed to that resolution because who wouldn’t? you just got a laptop from Amazon, and that laptop stops working less than 40 days after you purchased it who wouldn’t want a replacement? I was told by one customer service agent, unfortunately this agent was providing me with false information about this laptop YET AGAIN. I was told to message the seller, I did. The seller wasn’t responding in a timely manner so I contacted Amazon again. This is when I was told that the Amazon representative that was talking to me earlier didn’t give me the correct information so another agent had to tell me that the only way for me to get my money back or to get a replacement is if I get my money back, but they want me to send the laptop back and I refuse to send the laptop back if I can’t even get my bank information my address is my phone number is my personal information and on top of that I need to worry about how I’m gonna get into my iCloud being that I have two-step verification on my Apple account and I cannot get into that account without being on the previous device that my iCloud is now locked on. that being said when the seller finally responded they basically told me that Amazon is liable for whatever happens but when I spoke to Amazon, they said that the seller is liable for whatever happens so basically they’re just playing the blame  game around me. Amazon had got their “ technical specialist” to help me, but honestly, the technical specialist was no better than I was, I’ve rebooted troubleshooting and tried to turn this laptop  on about 5 to 10 times. The laptop  will not turn on. why sell a product and advertise it as new and it can’t even withstand 40 days? why sell a product and you don’t even know who’s liable for the products defects after the customer gets it? Why sell a product that you don’t know anything about? nevertheless, I’m in the process of talking to Apple because this is my last resort to get all my information off the laptop  before I send it back. The sellers communication is poor. Amazon handled it poorly and if I were you, I’d second-guess about buying electronics off of Amazon, considering they’re only renewed and never new. You will always have a defect or a problem with Amazon’s products and the only thing that they will provide you with is a return and if your return doesn’t meet their standards,( example: the laptop  was perfectly fine and was functioning when Amazon sent it out. The laptop no longer works 2 months in, if you return it and amazon cant turn it on, then amazon charges you again.) then youre out of luck and out of $300-600 and they won’t even talk to you about getting it back. They will either delete the “contact us” chat or they’ll hang up in your face if you don’t pay the money