Terrible from the start.  First the computer box arrived as promised on the right date.  No power cord, no mouse, no keyboard.  Service line was too busy to take calls.  Finally sent an email and got a respoonse within 24 hours.  Tech promised to ship keyboard, power cord, mouse soonest.  It arrived in two days.  Went through all the hassle of transferring files from old desktop to new desk top.  Took hours.  Then the "refurbished" Dell was making horrible sounds like the hard drive was trying to die.  Thought it might quit after it warmed up but no luck there.  It is going back with all the pieces.