*First off 3 stars for the package  deal and 5 stars for the CPU ONLY!* I loved the price, of course and the reviews mostly mentioned getting wrong cords but that tech support was great so I took a chance and bought it.  It came in one very heavy box, monitors and all. These guys must be whizzes at Jenga! When My hubs and unboxed it, nothing looked broke, but to say it looked like new in the description was not accurate at all. The keyboard and mouse looks fairly new, but wasn't my priority, I already have a cordless set. The monitors, well, I give them credit, they arebsome heavy duty suckers, but looked far from "like new". That's ok though, if they work well. The CPU unit almost made me cry. It looked like it was kicked across the floor! Again, its under my desk and if it works I won't care. The hubs hooked everything up and yep, the cables were wrong. I told him that their customer service was great so just call them. Ok, but no way to call. You can only email from Amazon, not even a direct email. Mind you the reviews all said they called. I will say they respond in a few hours asking for pictures to correct the problem. However,  I had emailed right after that asking for a number to call.  The response was, their phones are not hooked up. YIKES!  Ok well pressing on anyway, the hubs googled around trying to figure out the cause, he is an engineer and honestly was way over thinking it. After 8 hours, no way to contact a tech support I gave up and bought a new monitor. Finally, time to see if it worked! The CPU works great! Not one issue. I upgraded my office subscription and I am very happy with how it works. Ok, back to the monitors, we did finally get the proper cable and sadly the screens, on the monitors,  were scratched and one's color is wonky. To make a long story longer, I replied to the email from "tech support" andbasked for just a partial refund as the CPU is great for what I need. I was ghosted. Two weeks later I have sent another request. Fingers crossed they respond. All in all I am not unhappy sine the CPU is great, but not having tech support that you can call and work with is just asinine and useless. I may update the stars if I hear back.****Update**** I got an email response 2 days later. They said since I never said there was an issue with their product (I did) they could offer me 10% back. Whatever, I won't hold my breath. All in all not horrible but seriously avoided the package deal, its just not worth it!