This product was advertised to be in excellent condition BUT it was so far from that.  It was not even usable.  It was dirty with a sticker applied to the top and bottom of the laptop to cover blemishes and scratches/dents.  The battery didn't work and had to be plugged in to run, battery health said "in need of service".  This was advertised as 80% or better battery life.  The machine took 3 hours to boot up and complete the setup process, the slowest running machine I have ever experienced.  After clicking an option, it would take 10-20 minutes to open an app or move to the next step.  This laptop obviously was never quality controlled, tested or cleaned before being sent.  The only reason it gets one star is the return process is simple through Amazon, and I will get a full refund but will never trust this company with a refurbished laptop in the future.  This was a Christmas gift for my daughter and we were extremely disappointed on Christmas Day.