Turned on the laptop and “Santa Rosa City Schools” login popped up without any way to delete it or bypass it to enter my google info and create my own user profile. Spent 30 mins on the phone with support, did a hard reset and still the computer says it’s managed by k12.ca.us which is the California school system. Support let me know that only the school itself can delete this so I have to return it. This was majorly annoying and from what I can tell there’s no way to know if the laptop came from a school or not. Amazon should do a better job at determining this and taking care of it before selling it “renewed”