Some of these reviews almost made me not order this, but I’m glad I did. People forget you are getting a refurbished laptop that was made in 2014, and used by someone else for a time. It’s still an Apple MacBook Air that is a great value for your money. Mine is in excellent condition and booted up without any problems whatsoever. In the time it took my 2015 PC (that was not used that much) to factory reset, my MacBook boot up, got all the initial settings taken care of, and downloaded the latest OS Catalina as well as some other apps.There is a little bit of cosmetic damage that is incredibly small that you would have to look for to see, but otherwise the laptop looks great.Considering that the product comes with a 90 day warranty where you can return it if it’s not in good shape, I would say this is a good purchase if you are looking to buy and apple laptop but don’t want, or can’t, buy the newest ones.