Every time I order an HP there is ALWAYS a problem with it. This particular one, the mouse mad is stuck and I cannot maneuver the mouse around on the screen.  I had this HP for less than 3 months and have been waiting approximately 2 weeks now for a box to be sent to send it for repair. Last HP, the entire keyboard was an issue.  When they "repaired" it, they sent it back with missing screws.  Very tacky laptop, Will no longer be using HP anymore. Tacky customer service with no resolution.  I hate that I can't understand half the words that are coming out of the persons mouth that tries to help.  Just annoying as heck!