Received the laptop on time for my Granddaughter’s birthday.  It required a password when we turned it on and we could then choose a new password.  No password was provided by the Seller.  Called the number provided for help and left a voicemail.  Still have not heard back from them 4 days later.  Finally figured out how to bypass the password issue.  Not happy with lack of product support.  Would not purchase from this company again.  Would have returned the laptop if it wasn’t a gift.