What a bust! I understand this product is refurbished but it should be functional. Wasted a few days waiting and then troubleshooting this device. When I opened the package and it was wrapped in wrapping paper, I already had a bad feeling. Even the cord that connects to the power pack doesn’t fully go in. Unfortunately my suspicions were correct that the quality of this product is suspect. I called tech support (it's Sunday) and no one is available.