The first night I received it, everything looked great, seemed new pretty much.  I got it all working, was into the browser, etc.  I put it to sleep.  The next day I could not get into the computer past the sign in screen, no matter what I did.  I emailed with the company who works with these, but the language barrier was a bit apparent, plus slow going and misunderstandings. Amazon help tried, but it was just as slow and the answers were confusing and incomplete.  I have worked with computers a long time and I'm not dumb, not an expert, but the answers were just not very straightforward, and you can tell they're dealing with lots of people at the same time. I felt it was going to be too much of a challenge going forward and returned it as soon as I could.