Refurbished products are just that. REFURBISHED. The computer's keyboard's letter "I" was not conne ted to the keyboard, the mouse's wires are fraying. Refurbished, I thought to mean used and not falling apart, however, my other issue is applying for a payment plan in order to build your credit, but how can you when Amazon and their chosen institutions constantly deny you? But I have yet to see any of my FULL payments "declined," EVER. It's people with "NO"credit, "LITTLE" credit and "BAD" credit whom have made AMAZON credible, so make consumers or should I say, "THE LITTLE PEOPLE," CREDITABLE. Each and every ONE of us!No one who uses YOUR app should ever be denied nor declined. Should be one of your many policies!