When I received the 2020 laptop, the mother board was dead on arrival and it did not have an i7 processor. It had a Intel i5-6300 @2.4 MHz. I could not contact seller.Follow Up Rating:The laptop I bought in 2020 had a warranty on the motherboard and Dell replaced it for free. I had to pay for return shipping and they returned it within 2 weeks.I just purchased (2023) another laptop and it is in perfect condition. It is an I7 with a 256 GB HD and 16GB of memory.Changed my rating from  1 ⭐️ to 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️