When I first opened the box I was impressed with the quality of this laptop as it was refurbished. But when I started to set it up I quickly realized the keyboard was not working 😥. I tried to Google how to fix it and even tried to watch YouTube videos to try and resolve this issue but could not get it figured out sadly as I really liked this laptop😭. The touchscreen keyboard worked but that wasn't going to fill my needs. I had to return it because I needed one right away for school. I ended up buying a new HP laptop.