Right out of the box the connection to the power supply via the cable was loose, causing the computer to turn off. The computer repair down the street fixed it, no biggie, didn't even charge a fee. However, 8 months later the mother board failed completely. I don't expect much out of a $200 machine, but I would have liked more than 10 months of use before major failures. I didn't purchase the extended warranty so I called Blair to see what my options were. The customer service was apathetic. I don't expect anything beyond what I purchased and agreed to, but perhaps an apology or some semblance of empathy might be appreciated. They were curt with a "sounds-like-your-problem-why-are-you-calling-me?" attitude. Pretty disappointing. This is my only experience with this seller, so this may be a one-off issue, but if you were my friend asking for a recommendation, I would say pass on this seller.