I bought this to use at my mother's house in Florida when I go to visit.  I just returned from a two week stay.Upon opening the box it was perfectly packed.  All items were there and in very good condition.  Set up was simple and I was pleasantly surprised on it's performance.  Very quick and the screen was exceptional large.  I can honestly say, the computer worked better than mine at home LOL.Never had to contact the seller.  Everything was exactly as described.  Very good experience.Thank you United PC Tek.  Great doing business with you and I shall recommend you to anyone who can not afford a brand new system.