Upon arrival the laptop was poorly packaged in only one sheet of bubble wrap in a lightweight fed ex box and of course the box was damaged. We opened the laptop and the battery not surprisingly was dead. We put it on the provided charger. A short time later the batter meter read 100%. Not even 10 minutes after removing from the charger it was dead. We charged it again overnight and it wouldn't last longer than a few minutes before dying.I reached out to the vendor immediately with photos. They responded promptly with instructions on how to return the item for refund or exchange. I followed all instructions and repackaged the item and returned it to the seller. I provided them with tracking information and never got a response after. I reached out several more times giving them the opportunity to make it right. We still have not received a response a refund or exchange. We have since reported the seller to amazon.