We started a small business and needed a laptop. I researched and read reviews and considered the reputation of Dell and decided to get this laptop with the understanding that it was a refurbished unit. Within the first two months of having it, it started messing up. It started shutting itself off in the middle of me doing stuff on the computer and I was losing files because I hadn't saved them yet. Then it got to where I couldn't keep it off of the charger for longer than 10 minutes without the battery dying so now I have to stay hooked up to the charger to use the laptop. I got it for the convenience of being able to carry it around and in the car when need be and I can't even do that now. I did buy the warranty for it but at that point we had already had so many of our customers personal information in there I didn't want to risk putting their information at risk by sending it back. I know I can delete stuff off of there but it doesn't permanently take it off of there unless it is cleaned so rather than go through all that additional inconvenience I will just use this one until I can get a brand new, better brand laptop. I guess I will have to chaulk this up to an expensive lesson learned.