Dell is telling me I have to pay at least $99 to get my brand new computer to function correctly. My computer keeps shutting down and displaying a blue screen. Dell says its not a hardware issue after spending over 5 hours on phone and chat support. Now they are blaming software which is not covered by the warranty, convenient. Now I have to pay $99 to get it functioning correctly. No customer service to speak with.Edited to add: I spent the $99 with a guarantee or money back option. The problem was never resolved. And dell kept my money. After hours and hours spent on remote help, they ended up completely ignoring me.