I had a bee-link system gifted to me.  My audio went dead - as in, sometimes it would allow my external speakers to connect, other times it wouldn't play any sound. The USB-C plug in never worked.  I brought this up to the attention of Bee-Link support. The response was to send me a zip file with a bunch of drivers they use - some of which applied to my system and some didnt - and tell me, to update the driver with no further instruction.They offered to zoom if I was willing to give them access to do it, but that wasnt going to work.  Why?  Because they were taking 3-4 days to respond since the ONLY communication they do is by email.After 1.5 months of trouble shooting that went no where, and delays because they only respond by email (and sometimes a week went by without a response), they finally agreed to replace the unit.  First, I had to provide a receipt for something that was gifted to me. Then I had to send it in, wait for them to get it, THEN AND ONLY THEN, would they issue me another system.  They didnt even guarantee it would be new.  I told them I couldnt be without a system for that long.  The response was simply "that's our policy."So here I am. I'm going to get a new computer all-together and would STRONGLY encourage you to go find a computer somewhere else.  Not worth the headache!