Received my mac and everything was all handy dandy.Few days later, mac would randomly freeze and turn off,okay, whatever, doesn't bother me too much because I just restart it and it brings me to where I left off.Fast forward a week,more sudden bursts of freezing and shutting offFast forward another week,as soon as I boot up the computer, it freezes and turns off in 4 minutesI asked for a refund and they nicely gave me a return label.I sent in the mac, informed the agentAgent said the refund is sentNo money has been sent to me.