It shows that they used the computer right before they shipped it and showed that the error for the processor fan hasn’t worked for a year. There was no excuse to send this laptop broken. It also says the hardware on the laptop was changed prior to sending. The windows rating score on the computer was 0 for everything. There is something seriously wrong with this laptop. Battery said it would only last for 3 1/2 hours without any real use. Quality control is obviously bad but I’m sure there are some good ones but not in my case. Just check everything before keeping. Waiting for a refund. I’ll update if they don’t refund me.