Ordered this for my son.  It lasted 11 months, then stopped turning on. We called support to trouble shoot, and they said the hardware inside was over 5 years old, and we'd have to pay $99 for support and they'll have to reinstall the software.  It was frustrating that we originally paid $269, and less than a year later have to pay another $99 for it to even turn on.  I'm frustrated that the  1 year warranty doesn't apply to this b/c the software is 5 years old/refurbished, even thought we're within a year of purchasing it new to us.