When this item arrived from the US, it would not work at all - totally dead. When plugged in, it would not charge - not even a flicker. I asked to return - for which amazon said I would to pay, and then get reimbursed up to a value of $30. The post office will not accept the parcel as it has a "battery hazard" label. Other carriers charge more than $100. Thus I have wasted the entire sum paid for this useless piece of junk.Later: After failing to be able to return this item, I tried to fix it myself, and found that it wrong charger had been supplied. I used a charger from another Chromebook, and it worked. There was no helpline available - just the Return option, which proved to be impossibly expensive. Avoid.