i ordered this laptop for college and when it shipped everything looked fine. There were no scratches or cracks. It looked in "excellent" condition like amazon said it would be. When i turned it on, the laptop was on low battery, not usual for an amazon delivery. But I ignored that and went to set it up while it was "charging." The laptop worked well, the audio worked well and was quite loud, and the setup was easy and fast. However, i noticed that the laptop wasnt charging. I assumed it was the charger it came with but when i ordered a new charger, it still wouldnt charge. I quickly realized that the charging port was the problem. Amazon says that they test each and every resale item, but if they had done any testing, they would have quickly realized that the laptop they had sent me, DOES NOT CHARGE.