I like this laptop. It mostly does what I need it to. The screen is beautiful and sound quality is exceptional.My gripes are with the manufacturer, who put out an expensive product, in my opinion, before it was ready. There are some obvious errors in judgement: the complete lack of USB ports, remedied by a weird, expensive extension plug-in (which still only allows for one USB connection at a time); the fact that every time the laptop sleeps it takes a year to find the wifi connection again; issues with the screen even turning back on after sleep mode.If you request help with any of these issues, you will likely be routed through a labyrinthine call system of "customer service" specialists whose main job seems to be making sure the company doesn't actually repair their product.It's definitely not the worst computer, and I appreciate what it does well. But it's expensive for what it is--doubly so for the lack of customer support.