First, I must mention the way Tek Galaxy shipped my 27" IMAC in cellophane and bubble wrap was a JOKE!!!  The computer was not shipped in an original Apple box or anything thereof and the cardboard box the computer arrived was damaged and partially open.The computer did not operate properly within weeks of receiving it, however I was hospitalized and was unable to report the issue to Amazon/Tek Galaxy.  In addition, I purchased the 2-year warranty through Asurion, which is even a bigger joke cause when I contacted them it took several days for them to answer the phone.  When I finally got ahold of a customer service technician, they could not resolve the problem and transferred me to Apple Care.  Their CSR/Tech said the computer was not under warranty and they could not help.  I explained my situation and the Apple rep attempted to help, but was unable and he transferred me to a more "experienced" tech, who could not help and advised the software was corrupted.  I was sold a bill of goods first from Tek Galaxy and then Asurion.I contacted Amazon customer service and spoke to at least 5 CSR's filing several claims and was lied to.  I even spoke to three supervisors and was lied to and given the "run around" for several weeks.  One of their CSR's even sent an email assuring me that I would receive a full refund within one week.  I was told today by the third supervisor that he did not have the authority to send that email.BUYER BEWARE:DO NOT BUY FROM TEK GALAXY OR PURCHASE A WARRANTY THROUGH ASURION.YOU WILL NOT GET A REFUND OR GET ASSISTANCE ON THEIR WARRANTY!!!!