I just received the "refurbished" desktop Dell I ordered.  Came 1 day early.  The tower was poorly packaged and had stuff rattling around inside of it.  The tower cover had visible damage here and there.  I am not even going to turn it on.  I bought this because I had purchased a very similar unit a year or so ago.  My previous PC came in its original molded foam packaging, looked perfect, and is running great today.  This new PC had one layer of bubble wrap and was in a larger cardboard box where it could knock around during shipment.  Not happy.