I couldn't figure out why I  wasn't able to add apps to this chromebook until I  talked to an Amazon Technician who put me in touch with HP. I am so disappointed,  I was told that this chromebook was obsolete!!  I bought it trying to save a few dollars because I  am on SSI.  Amazon just said it was excellent refurbish,  they did not tell me that I  couldn't find a printer for it, or that I  will never get updates for it. This is the last time I will buy refurbished anything. Now I  have to go to UPS to return it, this is not fair Amazon. I recently had to return a large set of plastic snaps that broke as soon as I  tried to unhook them. In all the years of being a Prime member , I  am so disappointed! Donna Menchi