I was amazed at how clean this laptop was when it arrived, except for some barely noticeable wear on the buttons for the touch pad, it looked new. Screen, case, keyboard, everything, very nice. Windows 10 installed in minutes, and it is up and running. A terrific way to replace a windows 7 laptop that doesn't get alot of use or worked very hard. I work for an IT department that surpluses out our used desktops and laptops to non profits,  but they never look this good.