I purchased this laptop just under a month ago. It seemed wonderful at first, but then sometimes when I plugged it in it would not charge. Then that more and more frequently happened over the course of the weeks of use. As I write this review now the charger will not charge the laptop. I cannot wipe my personal data from the laptop, because you need to be plugged in to do that. So I can't even return the device wiped. Tried updating the firmware drivers for the battery as instructed. No joy. Tried running their diagnostic tool, and that did not fix the issue. Shipping time for a replacement power supply, 7-14 business days. Faster to return to Amazon, and get a new one. But you loose all the time and effort you put in for setup and software installation. Extremely disappointed given that this is name brand hardware. Failure in less than a month of any component is not acceptable. Save your money, buy a Dell.