Brand new with nothing installed and its the slowest computer i have ever used. My laptop that ive had for almost a decade is much much faster and i have a ton of crap installed on it. Big time frustartion just tryin to do the simplest tasks. 5-6 second lag from keybord to screen when typing. Takes forever to start up . Without a doubt the biggest waste of money ive ever spent. I tried contacting Dell directly and they just sent me a generic standard reply that didnt help at all. Not 1 single good thing i have to say about this. Dont waste your time or your money on this trash