At surface level, for the money, it 'looked' like a good deal. I received the original MacBook, and the battery life was far lower then advertised.I reached out via support, and they wanted me to 'talk to a manager'.After about a week or so from my initial inquiry I get a phone call, and it went something like: "The mix-up was due to a new employee, we always check our laptops battery life, and we can do better" sort of thing. Manager seemed nice enough, and offered a replacement.I ship it back, wait, after another 3-4days I get another laptop. I suggested that they add an additional layer of bubble wrap since 1 layer isn't really doing anything, to no avail.The new laptop had a great battery, but it made this god-awful screeching sound when running. (I believe it was a loose fan inside the machine that was scraping the computer case.)What it boils down to is poor shipping/packaging. I believe the laptops they carry are probably fine there, but as soon as they ship them, due to how poorly they are packaged, it seems like a loosing battle.I hope this helps the next customer, and/or changes some of the business practices around packaging.