Computer worked for a week, then locks up with hardware failure.  I work with tech support to eventually discover that the machine is useless.  So, I contact I ask Amazon  "Customer Support" (loosely used term) and agent agrees to refund my money, and I can simply order a new one.  Easy enough right?  Except I try to reorder a new one, and discover I get to pay more than $100 more for it because "Amazon" is out of stock on the item, so I have to order from a third party vendor., pay more, and still ship back the DEFECTIVE computer.  I call customer service back, and I ask them to get one from one of their vendors and simply send me a replacement.  Not an option according to Amazon reps....  That is 100% crap customer service.  that is not a warranty, nor a remote desire to handle thing properly.  I have been a PRIME member for years, and spent thousands of dollars with them...no more. I am cancelling my prime membership.  CLEARLY Amazon won't stand behind products they sell directly, so screw 'em.  Happy to take my business to Best Buy, Wal Mart, or anyone else but Amazon.WARNING:  NEVER buy a computer from Amazon, they will not stand behind the product.  It's only about the dollars for them.