This is our first Amazon refurbished laptop purchase.Our old laptops could not keep up with the new remote school environment. We purchased two laptops and both laptops have worked great. They have not dropped any video calls. They work with our school platform without any heroic efforts to log into classes or submit homework. They did not come in original packaging but look brand new and were packed well for shipping to ensure they were not damaged.  They keys were professionally cleaned or possibly replaced. They are not overly bulky. It came with a 1 page startup instruction sheet. The laptops were very easy to set up but I do have experience with Windows, so I can not speak for those that do not have experience with Windows. Overall we are very pleased with this laptop. The only issue that is quite annoying is the short battery life. One laptop has to be plugged in 100% of  the time. The 2nd has about 3 hours of battery life. I just ordered another battery for 1 laptop , so consider this in the price and the inconvenience of having a laptop that always needs to be near an outlet.