We had to have a computer tech come to the house, and look at the computer, it would not connect to the internet thru WIFI. They had to download drivers, that were not present on the machine. They spent about an hour or more getting it set up so it would operate right. If I had known it was going to be like it was, probably would have sent it back, the only thing that saved it was my wife needed to have it up and running, so we went the extra expense to have it fixed.