Product is as described, and the laptops look to be in good condition. M.2 SSD on both laptops must be bad because during initial setup, they will BSOD with Error Code: WHEA Uncorrectable Error.Update:Seller responded and offered a partial refund.Ordered replacement SSD - and was able to install Win 10 Pro, but now don't have an activation key. After installing Windows without activation and getting all updates down first.Still experiencing random BSODs during the update process and the computer is freezing up after periods of inactivity. Overall not impressed with these units. Not sure if the seller has faulty equipment, I've had success with this model from Dell before, but overall 2 units are acting up very similar fashion, and both have brand new SSDs.