Skytech (seller) is extremely responsive! I recieved the laptop and all was in order except the charger that turned really hot. I emailed Skytech and they immediately replied back on the same day and said they'd send me a new charger at no additional cost. The new charger arrived today and I didn't have any issues updating Windows 10 at all. I was initially skeptical about purchasing this refurbished laptop after reading through some of the reviews. I'm sure glad I gave it a try. The computer itself is true to specs and runs very smoothly. The DVD rom drive also works just fine as I ended up loading some old software from it. The physical appearance of laptop shows minor wear and tear but it is expected for used item. Overall, I am extremely happy with this laptop (HP Elitebook 8470p Core i5 2.5ghz 8GB DDR3 RAM 500GB HHD DVD Windows 10 Home edition). I would also like to give accolade to Skytech for offering this affordable refurbished product and their prompt responsiveness along with excellent customer service!