The 1 star is for the poor quality control by Acer.I received the laptop and immediately started to set it up. Upon entering my info I noticed that the D key was not working. I put in a call to Acer tech support and have to send the laptop in to get repaired... the brand new out of the box product. Now I have to repackage everything, wait for a shipping label, drop it off and wait 7-10 business days (fancy wording for two weeks) instead of working on projects that I bought the laptop for. So at this point I am very disappointed in Acer’s quality control.I can’t really review the laptop itself since it was defective from the start. I’m hoping that is the only issue with the machine as most reviews I’ve read about the Nitro 5 are positive.Update: It has been 22 days since I received the brand new laptop from Amazon. Acer repair has had the laptop for 14 days now and I still have not received any info about the status of my case other than it is still being repaired.  I am not happy about having to wait 3+ weeks to have a brand new working laptop.