I'm 24, my generation hardly cares about customer service, we just take things and move on but I feel this must be mentioned as it could be helpful to others. I spent a pretty penny on this less than a year ago (July 2020) - I expected it to behave for at least 2 years before I began seeing problems. 1. My USB c port stopped working, and 2. the finger print pad works less than half of the time.I'm not a heavy user, this is actually the first laptop I've ever purchased and I only bought it because I couldn't use the library anymore because of the pandemic. I don't game or download anything so it's pretty sad that this happened so quickly.UPDATE 2023:The battery life is god awful, you're definitely going to need to purchase a new one a year after buying.The charger too.