Second Chance IT will get my business again. My laptop appears to be in great condition. No issues with setup, buttons feel great, backlit keyboard works great; as for the rest, so far so good.I called them prior to purchasing the unit; Brian answered all my questions and verified that all units are tested and in good shape prior to being wiped clean, and then reloaded to a factory out of box start up state; in other words when you initially power up the laptop, you will go through the same experience in setting it up as if it were brand new.