Mine arrived yesterday and, overall, I am pleased with the purchase. Dynamic IT Hardware is the seller I used and they were very responsive with questions before I even had the product. Was not happy with the charging cord as it was pretty beat up and ditty, and the wall plug was bent and only 2 pronged. (See pics) I've never had a laptop with a 2 pronged plug before. Thankfully, as a previous Dell owner, I had another one to use. 1 star deducted for Amazon's confusion with different sellers answering questions and 1 deducted for dirty, bent-prongged charger.All that to say, it gets confusing when using the Amazon Renewed program. On this listing, there was another seller answering questions and clarifying the answers with "if you purchase from XYZ"...why does Amazon allow that? Or if sellers are switched, Amazon should review answered questions and remove ones that are not applicable. Various sellers offer different perks. As a result from the confusion, which wasn't realized until after purchase, I ended up missing out on a few features. Not the seller's fault at all. Overall, happy with the seller and product except for the charging cord.