Firstly, this item does not match what is advertised on the Amazon website. An HP small form factor of 3.65 pounds is offered but what I got in the mail was a 1950 monster weighing 16 ridiculous pounds. I asked Amazon to correct this error but instead of receiving a replacement of 3.65 lbs,  I again received another monster this time of 17 lbs. To further compound the problem, while the CD/DVD rom was able to play audio cds, I kept getting an error message saying "no burner is found". Technical support was unable to effectively assist so I immediately contacted Amazon who offered to refund me for this piece of junk!