 According to the organisation Consumer Focus , "complaints have declined since new rules came into effect this year, but suppliers still seem to be flouting the rules.
<clarity>  According to the organisation Consumer Focus , "complaints have declined since new rules came into effect this year, but suppliers still seem to be flouting the rules.
 According to the organisation , "complaints have declined since new rules came into effect this year, but suppliers still seem to be flouting the rules.