File photo of Sallie Mae's headquarters in 2007 A review this week by Wikinews of  (CFPB) complaints about student loans in the United States shows leads all lending institutions in complaints. Of the 4,851 complaints dating back to March 2012 when the CFPB first began collecting student loan data, 2,262 or 46.6\% of all complaints were about the lender. US Federal Reserve data from 2010/2011 shows Sallie Mae is the nation's largest student loan lender, responsible for 25\% of the market Month by month complaints against major lenders The total complaints against Sallie Mae for September of this year is 2 fewer than the same time last year. The company's performance this year compared to last year has been mixed. March and June numbers were down over 150 complaints from the same month a year before. April, May, July and August all saw increases of 17–43. Of the top six lenders by volume of complaints, only AES/PHEAA and Citibank saw drops every month between March and September from the total volume in the previous year. Wells Fargo had a gain of 1 in August and 6 in May from the previous year. JPMorgan Chase had a difference of 0 from the same month last year for April, 3 more this year for May, and 4 more for August. Discover saw an increase every month from the same period last year except for September. When the total complaints differences from year to year for March to September are counted, this year has 571 fewer complaints against the top six lenders. 400px|Closure reason percentage for student loan complaints by lender |left Most, 1470, of the complaints against Sallie Mae were closed with explanations. 10.2\% were closed with monetary relief. 7.7\% were closed with non-monetary relief. 2.1\% were closed with relief and 12.1\% were closed without relief. AES/PHEAA's complaint closure picture was much different. 40.1\% of AES/PHEAA's 546 complaints were closed with non-monetary relief, 35.3\% were closed with explanations and 21.2\% were closed without relief. Of the eight lending institutions with 100 or more complaints filed against them, Discover was the institution most likely to result in a closure with monetary relief with 12.9\% of all their closures ending this way. Citibank was the institution with the highest percentage of closures ending with no relief at 26.0\%. Geographic distribution of student loan complaints Complaints over student loan lenders were geographically distributed, coming from 3,447 different zip codes. The largest cluster of complaints is for 20001, a  zip code with 10 complaints originating from there. 07950, the zip code for ,  , and 37013, the zip code for , , each had 8 complaints originating from them. Zip codes for ,  ; , ; Washington D.C.; and , each had 7 complaints originating from them. By volume of complaints by state, New York led with 497, with  second with 467, Pennsylvania third with 303,  fourth with 288 and  fifth with 219 complaints. US Territories largely occupied the bottom spots. The , with a population of around 50,000, had 1 complaint. The U.S. Armed Forces – Pacific had 3.  and U.S. Armed Forces – Europe had 5 complaints each.  had 7.  had 8. and had 9 each. Rounding out the bottom five states by volume of complaints,  had 11.
File photo of Sallie Mae's headquarters in 2007 A review this week by Wikinews of US Consumer Financial Protection Bureau (CFPB) complaints about student loans in the United States shows leads all lending institutions in complaints. Of the 4,851 complaints dating back to March 2012 when the CFPB first began collecting student loan data, 2,262 or 46.6\% of all complaints were about the lender. US Federal Reserve data from 2010/2011 shows Sallie Mae is the nation's largest student loan lender, responsible for 25\% of the market Month by month complaints against major lenders The total complaints against Sallie Mae for September of this year is 2 fewer than the same time last year. The company's performance this year compared to last year has been mixed. March and June numbers were down over 150 complaints from the same month a year before. April, May, July and August all saw increases of 17–43. Of the top six lenders by volume of complaints, only AES/PHEAA and Citibank saw drops every month between March and September from the total volume in the previous year. Wells Fargo had a gain of 1 in August and 6 in May from the previous year. JPMorgan Chase had a difference of 0 from the same month last year for April, 3 more this year for May, and 4 more for August. Discover saw an increase every month from the same period last year except for September. When the total complaints differences from year to year for March to September are counted, this year has 571 fewer complaints against the top six lenders. 400px|Closure reason percentage for student loan complaints by lender |left Most, 1470, of the complaints against Sallie Mae were closed with explanations. 10.2\% were closed with monetary relief. 7.7\% were closed with non-monetary relief. 2.1\% were closed with relief and 12.1\% were closed without relief. AES/PHEAA's complaint closure picture was much different. 40.1\% of AES/PHEAA's 546 complaints were closed with non-monetary relief, 35.3\% were closed with explanations and 21.2\% were closed without relief. Of the eight lending institutions with 100 or more complaints filed against them, Discover was the institution most likely to result in a closure with monetary relief with 12.9\% of all their closures ending this way. Citibank was the institution with the highest percentage of closures ending with no relief at 26.0\%. Geographic distribution of student loan complaints Complaints over student loan lenders were geographically distributed, coming from 3,447 different zip codes. The largest cluster of complaints is for 20001, a Washington D.C. zip code with 10 complaints originating from there. 07950, the zip code for , New Jersey , and 37013, the zip code for , , each had 8 complaints originating from them. Zip codes for , New York; Philadelphia, Pennsylvania ; Washington D.C.; and , each had 7 complaints originating from them. By volume of complaints by state, New York led with 497, with California second with 467, Pennsylvania third with 303, Florida fourth with 288 and Ohio fifth with 219 complaints. US Territories largely occupied the bottom spots. The , with a population of around 50,000, had 1 complaint. The U.S. Armed Forces – Pacific had 3. North Dakota and U.S. Armed Forces – Europe had 5 complaints each. South Dakota had 7. Wyoming had 8. Puerto Rico and Alaska had 9 each. Rounding out the bottom five states by volume of complaints, Mississippi had 11.
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US Consumer Financial Protection Bureau
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Washington D.C.
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New Jersey
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New York; Philadelphia, Pennsylvania
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, ;
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California
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Florida
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Ohio
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North Dakota
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South Dakota
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Wyoming
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Puerto Rico and Alaska
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Mississippi