An annual survey done by the New Zealand Consumers' Institute has shown that there has been a dramatic decline in satisfaction with the respondents Internet service provider (ISP). Over 10,000 Internet users who participated in the survey, only 66\% said they were either satisfied or very satisfied with their current ISP. This is compared to the 2005 survey which was at 82\%. The reason, according to the Consumers' Institute, is because of national ISP, Xtra dragging down the ratings. Xtra users made up 51\% of the respondents. The best ISP, as voted by the survey respondents, was Inspire, the third consecutive time they have won. 97\% of Inspires users said that its performance was either good or very good.
An annual survey done by the New Zealand Consumers' Institute has shown that there has been a dramatic decline in satisfaction with the respondents ' Internet service providers (ISP). Of the over 10,000 Internet users who participated in the survey, only 66\% said they were either satisfied or very satisfied with their current ISP. This is compared to the 2005 survey which was at 82\%. The reason, according to the Consumers' Institute, is because of national ISP, Xtra dragging down the ratings. Xtra users made up 51\% of the respondents. The best ISP, as voted by the survey respondents, was Inspire, the third consecutive time they have won. 97\% of Inspire's users said that its performance was either good or very good.
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