 Dr. Dervins original artwork of the Sense-Making Metaphor Publications Dervin, B. (2003a). Audience as listener and learner, teacher and confidante: The sense-making approach. In B. Dervin, L. Foreman-Wernet, & E. Launterbach (Eds.), Sense-making methodology reader: Selected writings of Brenda Dervin (pp. 215–231). Cresskill, NJ: Hampton Press, Inc. Dervin, B. (2003b). Information as non-sense; information as sense: The communication technology connection. In B. Dervin, L. Foreman-Wernet, & E. Launterbach (Eds.), Sense-making methodology reader: Selected writings of Brenda Dervin (pp. 293–308). Cresskill, NJ: Hampton Press, Inc.  Further reading Neill, S. D. (1992). The dilemma of the subjective in information organization and retrieval. Dilemmas in the study of information. Westport: Greenwood Press. Ross, C. S., Nilsen, K., & Dewdney, P. (2002). Conducting the reference interview. New York: Neal-Schuman Publishers, Inc. References
Publications Dr. Dervins original artwork of the Sense-Making Metaphor Dervin, B. (2003a). Audience as listener and learner, teacher and confidante: The sense-making approach. In B. Dervin, L. Foreman-Wernet, & E. Launterbach (Eds.), Sense-making methodology reader: Selected writings of Brenda Dervin (pp. 215–231). Cresskill, NJ: Hampton Press, Inc. Dervin, B. (2003b). Information as non-sense; information as sense: The communication technology connection. In B. Dervin, L. Foreman-Wernet, & E. Launterbach (Eds.), Sense-making methodology reader: Selected writings of Brenda Dervin (pp. 293–308). Cresskill, NJ: Hampton Press, Inc. References Further reading Neill, S. D. (1992). The dilemma of the subjective in information organization and retrieval. Dilemmas in the study of information. Westport: Greenwood Press. Ross, C. S., Nilsen, K., & Dewdney, P. (2002). Conducting the reference interview. New York: Neal-Schuman Publishers, Inc. 
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