McNatty said: "I signed up [to iHug] but discovered I had shot over my limit and IHUG had reduced my download speed from 100 to 64kps. I rang IHUG and they explained that I had gone over my 1 GB traffic allotment by 230\%. I explained I was on the 3Gig plan and they went on to tell me that 2 of the 3GB can only be used between the hours of 2am and 10am. " He then went on to talk to the manager of iHug but was told there was nothing he could do so he asked to be upgraded to the more expensive option of the 15 GB plan. But then said, referring to the 3GB plan advertisement; "However, nowhere in the main offer or the immediate conditions headed, "ihug broadband – what you get", did it inform the consumer that 2 of the 3GB could only be used between the hours of 2am and 10am , one third being peak user time, two thirds being off-peak user time. This, in the Complaints Board's view, significantly diminished the offer of '3 GB data', to the extent that the offer could be considered to be 'exaggerated'. As such the Complaints Board said that it would be likely to mislead the consumer."
McNatty said: "I signed up [to iHug] but discovered I had shot over my limit and iHUG had reduced my download speed from 100 to 64kps. I rang iHUG and they explained that I had gone over my 1 GB traffic allotment by 230\%. I explained I was on the 3 GB plan and they went on to tell me that 2 of the 3GB can only be used between the hours of 2 a.m. and 10 a.m. " He then went on to talk to the manager of iHug but was told there was nothing he could do so he asked to be upgraded to the more expensive option of the 15 GB plan. But then said, referring to the 3 GB plan advertisement; "However, nowhere in the main offer or the immediate conditions headed, "ihug broadband – what you get", did it inform the consumer that 2 of the 3 GB could only be used between the hours of 2 a.m. and 10 a.m. , one third being peak user time, two thirds being off-peak user time. This, in the Complaints Board's view, significantly diminished the offer of '3 GB data', to the extent that the offer could be considered to be 'exaggerated'. As such the Complaints Board said that it would be likely to mislead the consumer."
R
IHUG
iHUG
R
IHUG
iHUG
R
3Gig
3 GB
R
2am and 10am.
2 a.m. and 10 a.m.
R
3GB
3 GB
R
3GB
3 GB
R
2am and 10am
2 a.m. and 10 a.m.