Customer product reviews play a role in improving the quality of products and services URLanizations or brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Vietnamese dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve Am = 87\% by Fleiss' Kappa . Then, we present an extensive methodology for the research purposes and achieve 92.16\% by F1-score for identifying complaints. With the results, in the future, we want to build a system for open-domain complaint detection in E-commerce websites.
Customer product reviews play a role in improving the quality of products and services for URLanizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87\% . Then, we present an extensive methodology for the research purposes and achieve 92.16\% by F1-score for identifying complaints. With the results, in the future, we aim to build a system for open-domain complaint detection in E-commerce websites.
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URLanizations or
for URLanizations or their
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Vietnamese
Open-domain Complaint Detection
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Am =
the inter-annotator agreement Am of
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by Fleiss' Kappa
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want
aim