Digital Security Helpline The organization offers a 24/7 advice to victims of cybercrime such as cyber-attacks, spyware campaigns, data theft, and other digital malfeasance through its helpline aimed at protecting citizens from digital attacks. The Digital Security Helpline was officially launched in 2013. Initially, they were offering support and direct technical advice to activists, journalists, and other human rights campaigners since it was formed in 2009. Digital security guidance is also offered by a team of trained security professionals on topics such as; how to protect against data and credential theft and also targeted cyber-attack campaigns. The Helpline is helping to build people-first digital infrastructures, and one content moderation request at a time. This Helpline also provides lessons on how to build comprehensive and sustainable digital infrastructures while protecting the digital rights of the people they serve. Its major focus is on protecting the digital wellbeing of CSOs, activists, and human rights defenders. The rapid-response assistance includes working with individuals and CSOs around the world to provide emergency assistance and to help them improve their digital security practices to stay safe online  &   .
Digital Security Helpline The organization offers a 24/7 advice to victims of cybercrime such as cyber-attacks, spyware campaigns, data theft, and other digital malfeasance through its helpline aimed at protecting citizens from digital attacks. Starting in 2009, Access Now had offered support and direct technical advice to activists, journalists, and other human rights campaigners , but the Digital Security Helpline was officially launched in 2013. Access Now claims to offer digital security guidance on topics such as; how to protect against data and credential theft and also targeted cyber-attack campaigns. The Helpline has been credited with helping to build people-first digital infrastructures, and one content moderation request at a time. Some have claimed that the helpline provides lessons on how to build comprehensive and sustainable digital infrastructures while protecting the digital rights of the people they serve. Its major focus is on protecting the digital wellbeing of CSOs, activists, and human rights defenders. The rapid-response assistance includes working with individuals and CSOs around the world to provide emergency assistance and to help them improve their digital security practices to stay safe online . Others have criticized Access Now's methods of using in-country volunteers to identify attacks from their own government as unethical due to the risk it poses for those reporting via the Helpline and other reporting from government retribution.VanderSloot, B., McDonald, A., Scott, W., Halderman, J.A.,& Ensafi, R. (2018). Quack: Scalable Remote Measurement of Application-Layer Censorship. In Proceedings of the 27th USENIX Security Symposium. Hoang, P. N., Doreen, S., Polychronakis, M., (2019). Measuring I2P Censorship at a Global Scale. In Proceedings of the 9th USENIX Workshop on Free and Open Communications on the Internet. Raman, R. S., Stoll, A., Dalek, J., Sarabi, A., Ramesh, R. Scott, W., Ensafi, R. (2020). Measuring the Deployment of Network Censorship Filters at Global Scale. Network and Distributed System Security (NDSS) Symposium 2020. While others have proposed automated systems to more ethically track these disruptions, they are still in the early stages, and have yet to produce regular data .
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Others have criticized Access Now's methods of using in-country volunteers to identify attacks from their own government as unethical due to the risk it poses for those reporting via the Helpline and other reporting from government retribution.VanderSloot, B., McDonald, A., Scott, W., Halderman, J.A.,
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Ensafi, R. (2018). Quack: Scalable Remote Measurement of Application-Layer Censorship. In Proceedings of the 27th USENIX Security Symposium. Hoang, P. N., Doreen, S., Polychronakis, M., (2019). Measuring I2P Censorship at a Global Scale. In Proceedings of the 9th USENIX Workshop on Free and Open Communications on the Internet. Raman, R. S., Stoll, A., Dalek, J., Sarabi, A., Ramesh, R. Scott, W.,
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Ensafi, R. (2020). Measuring the Deployment of Network Censorship Filters at Global Scale. Network and Distributed System Security (NDSS) Symposium 2020. While others have proposed automated systems to more ethically track these disruptions, they are still in the early stages, and have yet to produce regular data