Advances in interface design using touch surfaces creates greater obstacles for blind and visually impaired users of technology. Conversational user interfaces  offer a reasonable alternative for interactions and enable greater access and most importantly greater independence for the blind . This paper presents a case study of our work to develop a conversational user interface for accessibility for multifunction printers (MFP). It describes our approach to conversational interfaces in general and the specifics of the solution we created for MFPs. It also presents a user study we performed to assess the solution and guide our future efforts  .
Modern trends in interface design for office equipment using controls on touch surfaces create greater obstacles for blind and visually impaired users and contribute to an environment of dependency in work settings. We believe thatconversational user interfaces (CUIs) offer a reasonable alternative to touchscreen interactions enabling more access and most importantly greater independence for blind knowledge workers. We present a case study of our work to develop a conversational user interface for accessibility for multifunction printers . We also describe our approach to conversational interfaces in general , which emphasizes task-based collaborative interactions between people and intelligent agents, and we detail the specifics of the solution we created for multifunction printers. To guide our design, we worked with a group of blind and visually impaired individuals starting with focus group sessions to ascertain the challenges our target users face in their professional lives. We followed our technology development with a user study to assess the solution and direct our future efforts . We present our findings and conclusions from the study .
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Advances
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using touch surfaces creates
for office equipment using controls on touch surfaces create
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of technology. Conversational user interfaces
and contribute to an environment of dependency in work settings. We believe that
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conversational user interfaces
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(CUIs)
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for interactions and enable greater
to touchscreen interactions enabling more
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the blind . This paper presents
blind knowledge workers. We present
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(MFP). It describes
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, which emphasizes task-based collaborative interactions between people and intelligent agents, and we detail
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MFPs. It also presents a user study we performed
multifunction printers. To guide our design, we worked with a group of blind and visually impaired individuals starting with focus group sessions to ascertain the challenges our target users face in their professional lives. We followed our technology development with a user study
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guide
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. We present our findings and conclusions from the study