what are process of service desk
The Service Desk is the first contact in an organization for any and all IT questions. According to ITIL, the definition of a Service Desk is â A the single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes.here are many more things a good Service Desk does well, it is the next step in allowing your company to focus specifically on your business plan. Next week: What is a help desk and why is it important. 1  Recommend on Facebook.