what is the idea behind benchmarking and best practices?
A. using various process management tools to drive continuous improvement in how internal operations are conducted. B. benchmarking the company's performance of particular activities and business processes against best-in-industry performers. C. examining best-in-company performers if a company's different organizational units is performing the same functions at different locations. D. benchmarking the company's performance of particular activities and business processes against best-in-world performers.