gartner cost of password reset call
According to Meta Group, each user places an average of 1.75 calls to the help desk each month, or 21 calls per year. Gartner estimates that up to 30 percent of help desk calls are password-related, with each reset racking up between $51 and $147 in labor costs.Another global advisory firm, Forrester Research, estimates $70 per password reset.Calculating ROI for a security project can be challenging due to intangible benefits.nnual Cost = [(Number of users) * (annual number of help desk calls per user) * (percentage of calls involving password reset) * (average cost per call)]. Using Meta Group's numbers, a mid-sized organization with 1,000 users receives 21,000 help desk calls per year.