can you refuse customer service
If you refuse a customer entry or service, make sure it is because of their behaviour and not just an assumption. For example, some people have disabilities which cause them to slur their speech and they might appear intoxicated when sober.f you have had a problem with customers from a particular racial group in the past, and you refuse entry to people from that racial group, it could be unlawful race discrimination. If refusing entry or service, make sure you: 1  base it on the customer's behaviour.