lodge a complaint meaning
Lodge a Complaint Definition of a Complaint. A complaint is defined as follows: A record of a customerâs dissatisfaction with delivery of a product or service offered by Council or the unsatisfactory conduct of a Council officer or Elected Member. This is distinct from a request for service. Examples of Requests for Service are: 1  Request to fix a pot hole. 2  Request to have a new garbage bin. 3  Request to replace a broken bin. 4  Complaint about a barking dog (it is a request for service for Council to act on a. barking dog)