what does a financial ombudsman do
What we do. We provide accessible, fair and independent dispute resolution. The Financial Ombudsman Service fairly and independently resolves disputes between consumers â including some small businesses â and member financial services providers.ur independent dispute resolution processes cover financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. We also cover estate planning, estate management and trustee services.