which airline created the first electronic booking systems
Since the systems make both airlines and travel agents more pro-ductive, CRS owners charge both of them for the use of their systems. Travel agents rent the equipment, while airlines pay a booking fee for each flight reservation. American Airlines introduced the first com-puter reservation system; United, TransWorld, Eastern, and Delta each followed with systems of their own. American and United, how-ever, dominate the CRS industry; in 1986, they accounted for 41 per-cent and 33 percent, respectively, of the flight segments booked through computer reservation systems. The influence of computer reservation systems on bookings can be