(2) requires agencies to base decisions about IT investments on quantitative and qualitative factors associated with the costs, benefits, and risks of those investments and to use performance data to demonstrate how well the IT expenditures support improvements to agency programs, through measurements such as reduced costs, improved employee productivity, and higher customer satisfaction, and (3) requires executive agencies to appoint CIOs to carry out the IT management provisions of the act and the broader information resources management requirements of the Paperwork Reduction Act.
Quantitative and qualitative information should be the basis for decisions about IT investments.