what is copc certification
COPC Inc. , is a privately held management consulting company based in Winter Park Florida that specialises in customer contact centres.COPC Inc. provides performance improvement consulting, training, certification, and benchmarking.Clients of COPC Inc. include Apple, Microsoft, Sprint, HTC, Mattel, RBS, DiGi, Canal Digital, UWV, ToysRus, Datacom Sitel, and Citigroup.COPC Inc. is well known in the contact centre industry and many of the industry associated organisations actively promote them.he current COPC Inc. Standards Committee evolved from the initial group of business professionals that formed the first edition of the COPC CSP Standard, and precedes the founding of the company. The Standards Committee is made up of volunteers from organizations that implement the COPC Family of Standards.