CPC cost per call
Cost per call is a call center metric calculated by dividing the total operational costs by the total number of calls for a given period of time.May the Data Be With You: Download Our Customer Data E-book.s SearchCRM.com's call center expert Lori Bocklund explains, cost per call metric can be understood in a number of ways: Cost per call is one of several key performance indicators contact centers today may use. It is certainly a measurement of efficiency, but can reflect other things as well.