what is crisis management
Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.The study of crisis management originated with the large-scale industrial and environmental disasters in the 1980s.It is considered to be the most important process in public relations. Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time.Venette argues that crisis is a process of transformation where the old system can no longer be maintained..risis management is a situation-based management system that includes clear roles and responsibilities and process related organisational requirements company-wide. The response shall include action in the following areas: Crisis prevention, crisis assessment, crisis handling and crisis termination.