difference between inbound and outbound api
The major difference between inbound and outbound is the call flow direction. In inbound, the call is done by the customer for services such as technical support, data entry, messaging, order taking, appointment and scheduling and more.
The difference between Outbound and Inbound Calls is that, Outbound Calls is the one that the agent should dial so they can talk to the person while Inbound calls is the one that the agent answer when someone in calling.