brand expectation definition
A brand isnât a logo, catch-phrase or a jingle â¦ though they are part of the mix. Rather, a brand, in its simplest definition, is the expectation that a customer has upon hearing your company name or seeing your logo. And expectations are, most often, formed by experiences.As a brand, every single interaction you have with your customers is a branding message.hey are also the most time-crunched and probably most impatient group of consumers in history. And, in order to succeed, brands need to put the needs, expectations and experiences of their customers in the forefront in order to keep them engaged and interacting with your brand.