loyalty review system definition
Loyalty represents a feeling of attachment to an organization of which one is a member. The presence of loyalty effectively increases the cost of exit. As a result, it enables the customers or members to stay with the faltering organization for a while, hence reducing excess exit. Loyalty is different from faith. Instead, loyalty is a calculated and somewhat rational behavior. Being loyal to an organization means one believes that, âover a period of time, the right turns will more than balance the wrong onesâ. With exit being held at bay, customers or members are more likely to invoke their voice options.