define: implementation and support specialist
Career Definition for a Customer Support Specialist. When customers have questions, complaints or suggestions about a company's service or product, they turn to customer support specialists' representatives for answers. Customer support specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts.
Implementation is the carrying out, execution, or practice of a plan, a method, or any design, idea, model, specification, standard or policy for doing something. As such, implementation is the action that must follow any preliminary thinking in order for something to actually happen. Download this free guide.