what is meant by a priority one incident
General. ITIL recommends that an incident priority is derived from the Impact and the Urgency, based on the context of an organization. Octopus can derive automatically an incident priority by selecting the impact and urgency of a incident.he following table is a model suggesting you how could be defined a Priority Level. The description for each Priority depends on the context of your organization, and on the criteria that you may need to consider when time comes to the Service Desk Agent to establish an Incident Priority.