how does nps improve
If you raise your NPS score, you will increase customer loyalty and, therefore, improve your business. If you look through the academic and market research literature, you will find strong supporters of this notion and equally strong positions from people who do not believe that this connection has been proven.n case you donât know about Net Promoter Score (NPS), itâs a metric thatâs based on a simple question to customers: In its standard form, respondents choose an answer in the range from â0â (not at all likely) to â10â (extremely likely). Based on the response, customers are classified into one of three buckets: