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Only items purchased from Smithsonian Catalog or online at SmithsonianStore.com may be returned within 90 days to the address below. Items purchased from our museum stores or our retail outlets must be returned to the place of purchase. Videos and DVDs may only be returned if in their original unopened packaging. To return an item(s), please follow 5 easy steps: Place the item(s) (in the condition in which it was received) in its original packaging.