do travel companies keep records of bookings?
PNR redirects here. For other uses, see PNR (disambiguation) . In the airline and travel industries, a passenger name record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. The name of the passenger. 2  Contact details for the travel agent or airline office. 3  Ticketing details, either a ticket number or a ticketing time limit. 4  Itinerary of at least one segment, which must be the same for all passengers listed.