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Contact SunTrust â from anywhere, anytime. Whether you have a general question about SunTrust services or specific financial needs, we're here to help. Email Us. Send your comments, questions, or suggestions to us via email and we'll reply within 24 hours. Bank by Phone. SunTrust Automated Telephone Banking allows you to stop payments, transfer funds, order checks, or apply for a loan 24 hours a day, 7 days a week. Call 800.786.8787.