what is acsi lean
This month, the American Customer Satisfaction Index (ACSI) released their annual customer satisfaction scores for the airline industry and the airline carriers. To no surprise, the scores were dismal, except for one that stands out. Jetblue Airways. But in total, airline customer satisfaction is not a pretty picture.The data shows the clear difference between service and manufacturing. Now, while itâs great for JetBlue, there are clearly several problems with the ACSI methodology: 1  The Customer Satisfaction scores are released yearly.2  Satisfaction, as a measure, is very, very broad.evertheless, here are the results of the ACSI Customer Satisfaction scores for the Airline Industry, broken down by airline carrier, in a nice little infographic I created for you. Enjoy. While the ACSI is not perfect, it does give us some insight into how the consumer perceives the airline carrier.