what is pbx operator
To handle phone traffic, businesses at one time used switchboards staffed by operators, who manually connected each call as it came in or went out. Nowadays, automated private branch exchanges are making the traditional job description of a PBX operator obsolete.Nevertheless, some operations still require human control of incoming calls, voicemail systems, conferencing, messaging and reception.he job entails basic customer service. The operator must handle and direct incoming calls, route these incoming calls to the correct individual or department within the business, or send to a message system, such as voicemail, if required.