definition of a corrective action
From Wikipedia, the free encyclopedia. Corrective and preventive action (CAPA, also called corrective action / preventive action, or simply corrective action) are improvements to an organization's processes taken to eliminate causes of non-conformities or other undesirable situations.
All employees are expected to meet performance and attendance standards and behave appropriately in the workplace. Corrective action is a process of communicating with the employee to improve attendance, unacceptable behavior or performance. You may take corrective action when other methods such as coaching and performance management have not been successful.