what duties do a it service desk perform
ucisa itil: service desk roles and responsibilities 1 ITIL â Service Desk roles and responsibilities The key to an effective Service Desk is ensuring that there is clear accountability and that roles are defined so as to carry out the practice of Service Operation. A role is often tied to a job description or work group description, but does. not necessarily need to be filled by one individual. The size of an organisation, how it is structured, the existence of. external partners and other factors will influence how roles are assigned.