types of training evaluation
A variety of sources estimate that approximately 80 percent of training events include Level 1 evaluation. Level 2 - Learning. Level 2 measures the degree to which participants acquired the intended knowledge, skills and attitudes as a result of the training.
Level 2 can be completed as a pre-and post-event evaluation, or only as a post-evaluation. Level 3 - Behavior. Level 3 measures the degree to which participantsâ behaviors change as a result of the training â basically whether the knowledge and skills from the training are then applied on the job.
Level 4 - Results. Level 4 seeks to determine the tangible results of the training such as: reduced cost, improved quality and efficiency, increased productivity, employee retention, increased sales and higher morale.
Each of the four levels is explained below. Level 1 - Reaction. Level 1 solicits opinions of the learning experience following a training event or course. Typical questions concern the degree to which the experience was valuable (satisfaction), whether they felt engaged, and whether they felt the training was relevant.