what do you do for guest services
A guest service agent works in the hotel industry to handle hotel reservations, cancellations, and changes requested by customers. He or she also handles customer accounts and serves as a concierge for hotel guests. Essentially, he or she is the first contact a customer makes with hotel staff and the last person seen when checking out.
Maintaining a cash drawer is one duty of a guest service agent. A guest service agent may answer customer questions and concerns. A guest service agent may handle hotel room reservations. If there is a dispute over charges, a customer may speak to a guest service agent to resolve the issue.