why is communication important in the workplace
Importance of Communication Skills in the Workplace. The importance of communication skills can be seen when good, quality communication occurs that prevents misunderstandings, miscommunication and conflict. It produces productive work and performance which ultimately impacts the company's bottom line.
Effective communication leads everyone to be on the same page; moving in the same direction toward the same goal. Poor communication creates havoc that can lead to higher turnover, apathy in the ranks and poor customer service. All of this can result in decreased sales and profits.