how to become a help desk technician
It is typically easier to become a help desk technician if one has completed a four-year degree. Bachelorâs degrees in computer science, information systems or engineering are all suitable choices for training as a technician. A degree can provide technicians with strong computer knowledge and problem solving skills.ertification programs for a particular type of hardware or software may also be useful to those seeking to become a help desk technician. Some companies may offer on-the-job training, but prior hardware or software knowledge is generally required.