what is the most important element of customer service at john lewis
Reward and recognition programmes linked to the customer experience can vary greatly. John Lewis Partnership are frequently held up as a leading example of linking Customer Service to reward, but not everyone is in the position of being able to make their employees partners in the business.onverting a customer service strategy into customer service excellence holds many challenges. Colin Bates, Director of Customer Champions, examines the issues and challenges he sees as being most important and provides some empirical solutions.