what does an ombudsman do
An ombudsman or public advocate is usually appointed by the government or by parliament, but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.n indigenous Swedish, Danish and Norwegian term, ombudsman is etymologically rooted in the Old Norse word umboÃ°smaÃ°r, essentially meaning representative (with the word umbud/ombud meaning proxy, attorney, that is someone who is authorized to act for someone else, a meaning it still has in the Scandinavian languages).