what does crm system spelled
Customer relationship management (CRM) is a system for managing customer relations between a company/business and clientele, including maintaining current clients and following up on prospective sales leads. The CRM system can be automated in the form of CRM computer software. CRM software stores customer information to a record on a computer, or to a database in an organization. The customer information includes phone numbers, addresses, best times to call, and previous calls made.