what type of skills is needed to understand and work well with people in the workplace?
Interpersonal Skills are THE most important skills you need for success on the job. Without them, you can experience conflicts with co-workers, your manager, or your peers. You may even hate coming to work each day because of it (which is NO way to live!). Good News: It doesn't have to be like this.
Employees must have strong communication skills, as they have to communicate with one another and with supervisors. Some employees working in customer service must also communicate directly with customers. Effective communication skills are important to ensure written emails are clear, documents are readable and speech during presentation is clear and professional.