what is a complaint policy
This article is about reports filed by consumers who are dissatisfied with a business transaction and/or interaction. For the consumers in biology, see Heterotroph. A consumer complaint or customer complaint is âan expression of dissatisfaction on a consumerâs behalf to a responsible partyâ (Landon, 1980).f the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as the Better Business Bureau, a county government (if it has a âconsumer protectionâ office) and Federal Trade Commission (in the United States).