how to start with an email addressing the issue
Your customers would feel great, because you would take care of the issue for them. Building that great email to the customer starts with the values described above in the HBR article: 1  be courteous â thank the customer for writing, and address customers professionally;2  be clear â let the customer know why you are writing, and which issue you are addressing (try to handle one issue at a time);our customers would feel great, because you would take care of the issue for them. Building that great email to the customer starts with the values described above in the HBR article: 1  be courteous â thank the customer for writing, and address customers professionally;