Moderating effects of online shopping experience on customer satisfaction and repurchase intentions aFatemeh
Electronic Commerce: A Managerial Perspective 2004 (International Edition): Efraim Turban, David King, Jae K. Lee and Dennis Viehland; Pearson Education International, Upper Saddle River, New Jersey, November 2003, 3rd Edition, 714 pp, ISBN: 0-13-123015-8, £36.99