most important customer service skills
Customer Service Skill #1: Empathy. Empathy gets thrown around a lot in support training, and for good reason: it might be the single most important customer service skill to develop. To help your customers be happy and successful, itâs important to understand what happiness and success mean to them.
Excellent Communication Skills. This is a basic and the most important skill that a customer service professional must possess. Not only you must be fluent in the official language of your company, but you must be extremely polite in your mannerisms. Even rudest of the customers has to be dealt with extreme politeness.