how to return items on amazon
1 Go to the Online Returns Center.  Follow the on-screen instructions to get a return mailing label and choose a return option. Note: Not all options will be available for all items. For items sold by an Amazon seller that aren't eligible for Amazon Prime from that seller, you will see Submit return request. The seller reviews the return request before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim.