Question: name the 4 flashpoints that can affect a person's challenging behaviour
Answer: biological ( pain , medication , the need for sensory stimulation ) social ( boredom , seeking social interaction , the need for an element of control , lack of knowledge of community norms , insensitivity of staff and services to the person 's wishes and needs ) environmental ( physical aspects such as noise and lighting , or gaining access to preferred objects or activities ) psychological ( feeling excluded , lonely , devalued , labelled , disempowered , living up to people 's negative expectations )