{"title": "CA-Genius", "summary": "Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At the Apple Store, you maintain customers\u2019 trust in Apple as a skilled technician, troubleshooting and repairing products. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. You offer advice on accompanying accessories that will further improve the customer\u2019s experience with Apple products. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. You work with others to foster a culture where everyone belongs and is inspired to do their best work.\n\nBoth full-time and part-time jobs are available.", "description": "As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. ", "key_qualifications": "", "preferred_qualifications": "Strong people skills and a knack for problem solving.\nAbility to maintain composure and customer focus while troubleshooting and solving technical issues.\nAbility to adhere to a schedule of customer appointments.\nContribute to an inclusive environment through respecting each others\u2019 differences and having the curiosity to learn.\nDemonstrate Apple\u2019s values of inclusion and diversity in daily activities.\nYou have an aptitude for acquiring skills in technical repairs and an eagerness to learn.\nYou have excellent time management skills and can make decisions quickly.\nMultilingual ability is a plus.\nYou\u2019ll need to be flexible with your schedule. Your work hours will be based on business needs.\nRoles based in Quebec require French language proficiency.", "education_experience": "", "additional_requirements": "", "pay_benefits": "At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.\n\nApple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.\u2019s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.\u2019s Employee Stock Purchase Plan. Participation in Apple Inc.\u2019s discretionary stock programs is governed by Apple Inc.\u2019s stock plans and agreements and are not part of local employment contracts or compensation.\n\nYou\u2019ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses \u2014 including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.\n\nFor information about pay, if you are interested in roles located in one of our British Columbia locations  click here to select a store and view pay information.\n\nNote: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.", "company": "apple"}