{"title": "Market Specialist, Global Response Operations - SEO South Asia (Urdu)", "level": "", "location": "Singapore", "description": "The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.\n\nAs the operational arm of Meta\u2019s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and cultural and language insights, beyond what our standard systems or scaled solutions can provide.\n\nThe successful candidate will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for South Asia Region (India, Pakistan, Afghanistan, Sri Lanka, Nepal, Bangladesh), as well as solve enforcement issues across a wide range of Meta markets. \n\nThe Market Specialist will be part of a data-driven analysis culture that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them. \n\nThis position is full time and is based in Singapore.", "salary": "", "key_qualifications": "Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta.\nFluency in written and conversational Urdu to support operations in the local language\n1+ years of professional experience within an operations environment\nExperience communicating with a variety of audiences and stakeholders\nStrategic thinker with strong analytical and creative problem-solving skills\nStrong interpersonal skills and ability to build relationships with internal and external partners\nAbility to work with graphic and/or objectionable content.\nProven ability to work independently and manage multiple priorities in a dynamic environment\nExperience working with ambiguity and developing new processes or solutions in response to changing circumstances", "preferred_qualifications": "A background or understanding of the Trust & Safety Domain\nTechnical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting\nLanguage proficiency in additional languages is preferred as the candidate will be supporting operations for the South Asia region\nExcellent analytical, project management, and problem-solving skills, with an interest in innovation and technology", "responsibilities": "Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the Pakistan Market.\nWork as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on Pakistan.\nDraw upon linguistic and cultural expertise in Pakistan market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.\nUse a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Pakistan Market and the broader South Asia Region.\nSupport development of scalable operational solutions to enhance support for our user community in the Urdu (Pakistan) market, while also collaborating effectively with other regions.\nConduct root cause analysis and address issues reported on Meta products such as requests for account support as and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.\nSupport enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.\nSupport enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.\nAssess top-line operational metrics and collaborate with internal cross-functional teams to improve our processes and tools.\nLiaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.\nCollaborate with regional cross-functional teams on leading or supporting key integrity initiatives in the market and/or the broader region.\nBuild subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.", "company": "meta"}