{"title": "MY-Technical Specialist", "summary": "Do you love how it feels to help others? After customers purchase our products, you\u2019re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you\u2019re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you\u2019re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You work with others to foster a culture where everyone belongs and is inspired to do their best work.", "description": "As a Technical Specialist, you help new owners get started and current ones get quick, efficient support \u2014 developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.", "key_qualifications": "", "preferred_qualifications": "Ability to assess customers\u2019 support needs when they arrive, then provide solutions or refer them to other team members\nFlexibility to regularly rotate through different technical specialties and skill sets\nAbility to thrive on change as products evolve\nContribute to an inclusive environment through respecting each others\u2019 differences and having the curiosity to learn.\nDemonstrate Apple\u2019s values of inclusion and diversity in daily activities.\nYou have excellent time management skills and can make decisions quickly.\nYou maintain composure and customer focus while troubleshooting and solving issues.\nYou reassure customers when delivering product diagnoses and potential solutions.\nYou\u2019re fluent in the local language.", "education_experience": "", "additional_requirements": "", "pay_benefits": "Discover even more benefits of doing what you love. Apple\u2019s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We\u2019re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount \u2014 both offer everyone at Apple the chance to share in the company\u2019s success. You\u2019ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products. Note: Apple benefits programs vary by country and are subject to eligibility requirements.", "company": "apple"}