{"title": "AppleCare Hardware Program Manager", "summary": "Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.\nThe people here at Apple don\u2019t just craft products - they build the kind of wonder that\u2019s revolutionized entire industries. It\u2019s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.\nAppleCare is Apple\u2019s premier Service and Support organization providing award winning technical support and product service to our global customer base.\nThe Hardware Program Manager is responsible for managing business and technical strategy and readiness for AppleCare. A successful program manager is a facilitator; driven, organized and detail oriented; excels in program management; communicates with ease at all levels; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts; and manages through relationships and influence.", "description": "As an AppleCare Program Manager, you will be responsible for the overall strategy and management of AppleCare\u2019s product service and customer support programs. In this role, you will collaborate closely with cross-functional engineering, product and operations team to drive service readiness, drive repairability and improvements to product quality.\nWork with cross-functional engineering and product teams to drive program delivery to improve Apple\u2019s product quality and AppleCare\u2019s operational excellence.\nPrimary representative of AppleCare (service & customer support) with Apple\u2019s product team.\nLead and manage cross functional teams.\nBe effective at presenting at all levels within the company. Have ability to flex style effectively for junior individual contributors and for senior executives.\nDevelop and present compelling business cases and implement solutions that improve quality, cost, and customer experience.\nUnderstand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options.", "key_qualifications": " ", "preferred_qualifications": "Knowledge of reverse supply chain, customer service and support.\nExperience using Wrike or other project management tools; project management certification a plus\nExperience building product strategy and driving process excellence\nGraduate degree in business or engineering", "education_experience": " ", "additional_requirements": " ", "pay_benefits": "At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.\nApple employees also have the opportunity to become an Apple shareholder through participation in Apple\u2019s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple\u2019s Employee Stock Purchase Plan. You\u2019ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses \u2014 including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.\nNote: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.", "company": "apple"}