{"title": "Program Manager, User Voice and Insights", "level": "Mid", "location": "Boulder, CO, USA; Atlanta, GA, USA", "description": "At gTech\u2019s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google\u2019s consumer products ecosystem and enabling numerous launches for Google\u2019s consumer products each year. gUP has an understanding of our users across the Google ecosystem and a wealth of customer voice perspectives. As an organization we work to systematically use that information to generate actionable insights that drive product change. The goal for the User Voice Enablement team is to standardize and scale this insights-creation process. As a program manager, you will be responsible for driving components of a VP-level initiative on user voice and product journeys. You\u2019ll work across the organization to understand what is working well and where we can improve. You will help generate best practices and influence their adoption across the organization. Google creates products and services that make the world a better place, and gTech\u2019s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers\u2019 complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.", "key_qualifications": "Bachelor's degree or equivalent practical experience.\n7 years of experience in program or project management.\n5 years of experience managing cross-functional or cross-team projects.\nExperience running a Customer Voice program.", "preferred_qualifications": "Experience collaborating with execution partners (i.e., multifunctional team, product teams, executive communication teams).\nExperience with Voice of the Customer programs and translating customer feedback into product recommendations.\nExperience leading ambiguous programs from inception to action.\nExperience connecting with and influencing executive stakeholders.", "responsibilities": "Manage key strategic initiatives in a multi-year, leadership-sponsored program centered around upleveling user voice insights across gUP. Connect cross-functionally with stakeholders to understand current User Voice best practices and business issues. Design solutions that improve our User Voice service offerings consistently across the organization, making gUP industry leading when it comes to representing user perspectives. Advocate for users needs, understand their issues, and influence future solutions to help keep our business customer-first.", "company": "google"}