{"title": "Apple Support College Program At Home Advisor - Johnson C. Smith University", "summary": "At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you!\n\nIf you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!", "description": "At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers\u2019 first point of contact, you\u2019ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We\u2019ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs \u2014 and remind them that behind our great products are amazing people. We\u2019ll train you to be the best. \n\nThis position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We\u2019re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.", "key_qualifications": "Enrolled through December of 2026 or later in at least one class at a university in the U.S. pursuing a bachelor\u2019s degree or higher\nA quiet home workspace, ergonomic chair, desk\nA hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency\nAvailable for nine weeks of part-time paid training on a set schedule totaling 24 hours a week: four, four hour shifts during the week and one 8 hour shift on Saturdays\nPost training, available to work 20 weekly hours, similar to the training schedule\nAble to flex up or down in weekly hours when school is not in session, based on business needs\nAble to meet minimum typing speed of 40 WPM while talking with customers\nSuccessful completion of a pre-employment assessment, background check and initial training\n2.7 GPA", "preferred_qualifications": "Business, Communications, Computer Science, Engineering or any other tech related major\nPassion for customer service and ownership of the customer experience, including comprehensive issue resolution\nApproach opportunities flexibly and with good judgment\nModel high standards and demonstrate quality, honesty and accountability\nAble to navigate difficult conversations and display resilience after challenging situations\nPotential to effectively tailor communication and style to differing audiences\nAble to self-manage and work independently in a fast-paced, constantly changing environment\nThrive on a team where expertise is shared and feedback is welcome\nEffective time management, including ability to multitask, organize and prioritize\nAble to research and grasp technical information across multiple tools while respecting customer privacy\nPotential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges\nMakes space to listen, learn, and amplify diverse perspectives and experience\nActively seeks out opportunities to champion and celebrate inclusion and diversity", "education_experience": "", "additional_requirements": "", "pay_benefits": "", "company": "apple"}