mvi ci to to set up serv mvi date adv no dep init fee xfer ci to xfer serv mvi date mvo date adv ord mod init fee swap ci to change plan adv no ecf on prev plan offered cust req for swap made mvo ci to close acct mvo date adv ord mod updated acct info mvo we're sorry to lose you as a customer and we look forward to having the opportunity to serve you again in the future have a great day no sale cons thank you for considering txu energy we value our customers and would like to be your energy provider we are open and hope to have the opportunity to serve you in the near future have a great day s mac doris alexander ani unknown conf ani donald young ci to to set up serv mvi date adv dep init fee cust req for cb to complete order chad ir explanation blessed morning this email is regarding the ir issued for the call i received last october bp patrice mckenzie that afternoon i was the only one on the queue and prior to ms mckenzie's call i received a mvi call but mvi was not successful due to previous balance as well as the proof of residency required and because i was the only one on the qeue i wasn't able to log out or refresh my system during the call of ms mckenzie the por pop box came and i informed the sme that time mario raymundo that i have not informed my customer because i know that it was system glitch also because tnere is no active account on the address i was not the one who released the order but someone from off line services i endorsed the account to mario to make necessary adjustments on the account he texted me at around am to inform me that he had already talked to someone from ols and that no por is really required for the address so it was released after receiving the qa score i also sent an email to dispute the score that i got because i believe that i did not do anything that is not in accordance with the business rules here are the reasons why i was the only agent in auto in for hour and mins i informed my support about the situation and i was approved that there is not need to inform the customer of the por there is no active account on the address i was not the one who released the order i don't know what adjustments would be made but i hope there will be considerations thank you god bless andrea amor g ureta