this is indeed bizarre i've not had any reports of this on the questia side and i've been checking each one to make sure i did have a lost code once prior but that's to be expected out of the hundreds we've given out i'll look into this more but i think we can try and cut down on the issue by advocating more use of special purpose e mails for it i advocate brand new e mails for questia since renewals cannot be done the one error i had on my end has not been duplicated since