please stop reverting material that has been challenged i am posting it here so that we can resolve this without disrupting the article '''chatspy challenged content the following material has been challenged by two separate ip editors and restored by one editor altenmann having reviewed it it does not appear to be in an encyclopedic style and requires a rewrite as such i've posted it here for discussion and reworking to avoid disruption the text in dispute is as follows pincus offers managerial advice on handling difficulties caused by both types she defines the know it all as the truly smart know it all an employee with a intellectual handle on the job requirements that is spectacular but who doesn't 'see' boundaries and the omniscient deity as a person who thinks nothing of imposing or intruding lloyd makes no such distinction although he notes that ironically know it alls can sometimes know what they are talking about and simply have such a brusque style of communication that people are unwilling to listen he characterizes know it alls as superficially domineering and controlling but insecure underneath the outward focus on the inferiority of their fellows is intended to mask the inner sense of their own weaknesses in knowledge skills and competence pincus recommends different strategies for each type for the case of the truly smart know it all she observes that a manager might have to bend the rules somewhat to accommodate the negative aspects of such an employee which include impatience an exaggerated sense of self importance and other peculiarities in order to retain the positive benefits of the employee's knowledge and experience although she also cautions that managers have to weigh the benefits against the taxing effects upon managers and staff of employing an outlandish prima donna she also recommends that rule bending not extend to allowing the peculiarities of a true know it all with odd habits to be displayed to outsiders such as customers and other visitors and that such employees be clearly requested not to flout their eccentricities when such visitors call she also states that managers should not be afraid of asking a genius employee questions and should insist upon mutual respect and not adopt a self deprecating attitude simply in order to placate such employees lloyd similarly advises managers to take a strong line against any form of intellectual bullying either of others or indeed of the manager for the know it all who doesn't pincus recommends to managers that they give praise where it is due and that they assign such employees to work together with one or two other people and regularly check for signs of stress notess observes that the last tactic mentioned can be unsuccessful if a know it all is paired with a novice since the know it all quickly takes control away from the novice lloyd observes that getting a point across to a know it all can sometimes be difficult and require much repetition because such people are more interested in what they themselves are saying than in listening to others please post suggestions for rewrites below if we cannot find consensus it might be worth seeking a third opinion or an rfc '''chatspy