vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
My information was sold and bought illegally because I was a victim of the XXXX Breach. I want these items Deleted from my credit reports effective immediately. I am attaching proof that XXXX has admitted that I was in fact a victim of the data breach and XXXX has done nothing. Please help me delete these illegal accounts from my credit reports. 

US DEPT OF EDUCATION Reported : XXXX XXXX, XXXX Balance {$5000.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$5000.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) You have 100 % left to pay on this student loan. 

US DEPT OF EDUCATION Balance {$6900.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) XXXX DEPT OF EDUCATION Balance {$6800.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$11000.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$4500.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$5700.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$5700.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$5100.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) US DEPT OF EDUCATION Balance {$7000.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) XXXX DEPT OF EDUCATION Balance {$8200.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX  Balance {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) DEPT OF ED/XXXX Balance {$0.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) XXXX XXXX {$750.00} Balance {$750.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mo ) XXXX XXXX Balance {$250.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) XXXX XXXX Balance {$3500.00} Opened XX/XX/XXXX ( XXXX yrs, XXXX mos ) XXXX XXXX XXXX Balance {$260.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) XXXX XXXX XXXX Balance {$310.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mos )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I was conducting a review of my credit report and saw some hard inquiries that do not belong to me.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ

Complaint narrative:
I am writing to address a matter of great concern regarding a recent dispute involving an ATM transaction that occurred on XXXX XXXX XXXX XXXX, at approximately XXXX XXXX. 

On the mentioned date, I attempted to withdraw {$500.00} from an ATM situated on the second floor of XXXX XXXX, located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Unfortunately, no cash was dispensed from the ATM, yet the merchant proceeded to debit my checking account with the requested {$500.00}, along with an additional {$8.00} ATM withdrawal fee. 

Subsequently, on XXXX XXXX XXXX XXXX, I promptly submitted a claim disputing the transaction to Capital One ( my bank associated with the debit card used at the ATM ), providing all relevant details and documentation ( Claim Number : XXXX ). On XX/XX/XXXX, Capital One temporarily credited my checking account with {$500.00}, plus the {$8.00} fee, amounting to a total of {$500.00}. 

Regrettably, on XX/XX/XXXX, I received an email from Capital One denying my claim, citing reasons that, upon thorough examination, I find to be inaccurate. The denial was based on the assertion that their review of ATM systems and information provided by the merchant deemed the transaction valid. However, there is evidence, including video coverage from the ATM and statements from the security team at XXXX, as the resort as cameras everywhere, and proving that the {$500.00} never exited the ATM Concerned by this discrepancy, I contacted Capital One on XX/XX/XXXX, seeking clarification on the persisting {$500.00} transaction in my checking account. During this conversation, the Capital One representative informed me that the merchant of the ATM had confirmed the success of the transactiona statement I find to be fraudulent and untrue. Despite my request to resubmit the dispute claim, the representative declined to do so. 

To my dismay, as of XX/XX/XXXX, Capital One has permanently restricted my checking account. I am deeply troubled by the implications of both the ATM merchant and Capital One potentially engaging in fraudulent activities. Therefore, I am formally demanding the immediate resolution of this matter and the return of the {$500.00} to my checking account

Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX : # XXXX, XXXX : # XXXX, XX/XX/XXXX : XXXX XXXX, XXXXXX/XX/XXXX : # XXXX. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A section 2 : States a consumer reporting agency can not furnish an account without my written instruction.

15. U.S.C 168c. ( a ) ( 5 ) section states : no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15. U.S.C 1681s-2 ( A ) ( 1 ) : A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX : # XXXX, XXXX : # XXXX, XXXX  : XXXX XXXX, XXXX XXXX XXXX # XXXX. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A section 2 : States a consumer reporting agency can not furnish an account without my written instruction.

15. U.S.C 168c. ( a ) ( 5 ) section states : no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15. U.S.C 1681s-2 ( A ) ( 1 ) : A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Account opened without my consent or knowledge
Company: Chime Financial Inc
State: OH

Complaint narrative:
I got an email welcoming me to Chime. The email was personalized to me. I called the XXXX XXXX and they wanted me to verify my identity. I refused to give them my XXXX  name and asked them to flag  the account, as it was created fraudulently. They kept requesting personal information. 

Before speaking to a person, when I called the XXXX XXXX  the automated system recognized my phone number and gave me options to check the account balance. It was {$0.00}. Then I spoke to a person at Chime who refused to close the account. They have my XXXX XXXX XXXX XXXX XXXX, and they may have more. They wanted my last name and social security number. I refused to disclose. 

I did not create this account. I froze my bank and credit cards.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
It has been drawn out into the open that you are not hindering records when I sent a copy of the FTC report. Since it is a necessity by regulation 605b of the FCRA I'm sending this Complaint to assist with laying out a lawful response. In the event that you decide to not obstruct the accompanying things recorded beneath which are answering erroneously because of fraud, I will hand my archives over to my lawyer to begin a legitimate activity. It's my goal to not seek after any legitimate activity so if it's not too much trouble, comply with the law. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
The Following Accounts Were Opened Fraudulently Without My Permission Or Authorization, I Demand For Them To Be Removed Immediately By Law! 

ACCOUNTS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-22 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Hillcrest Davidson & Associates
State: TX

Complaint narrative:
Dear HILLCREST DAVIDSON & Associates, I am writing to express my serious concerns regarding Account # XXXX your unauthorized access to my personal information, which is a clear breach of my privacy rights. This unauthorized access has been used in an attempt to coerce me into paying a debt I am not obligated to pay. 

Under the Texas Business and Commerce Code 521.053 and the Identity Theft Enforcement and Protection Act, businesses are required to report any data breach of system security that affects Texans to the Office of the Texas Attorney General. Furthermore, it is unlawful for any person to obtain, possess, transfer, or use personal identifying information of another person without the other persons consent. 

In addition, under federal law, specifically 26 U.S. Code 7213 and 15 U.S. Code Chapter 94, it is unlawful for any person to willfully disclose to any person, except as authorized in this title, any return or return information. Any violation of this is a felony punishable upon conviction by a fine in any amount not exceeding {$5000.00}, or imprisonment of not more than 5 years, or both, together with the costs of prosecution. 

In my case, you have accessed my personal information without my consent, which could constitute identity fraud. You have also added an account to my credit report that I did not authorize. Even in the event of permissible purpose, the consent of the consumer is still required, which I do not give. Therefore, I demand that you remove yourselves from my credit report immediately to correct this breach of privacy. 

Furthermore, you have contacted me without requesting consent to do so. I do not wish to do business with you and I am not obliged to. Any further attempts to contact me without my explicit consent will be considered harassment and will be reported to the appropriate authorities. 

I trust that you will take immediate action to rectify this situation and ensure that such breaches of privacy do not occur in the future. Failure to do so will result in legal action. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: CREDIT ACCEPTANCE CORPORATION
State: WI

Complaint narrative:
XX/XX/2017 I was XXXX XXXX XXXX and was going over motor vehicle purchase contract and found missing information of the vehicle identification number and the odometer. I told them to fix the issues and I would come back and sign the contract. They never called back the vehicle was released to me that day. 2 weeks later I went back and requested the contract and was told it was taken care of. I still to this day have never had a signed contract with Credit acceptance corporation. And by Wisconsin statute trans 139.05 the contract must show include year, make, model, identification number. They also then submitted false statements about repairs made to the vehicle that stated they made repairs but only paid for XXXX  dollars of a diagnostic fee from a towing company. And made claims that they made XXXX in repairs and their receipt shows that money was to cover transportation cost not repairs. They used intimidating statements throughout the process. The sheer number of violations including requesting a judgement and repossessing a vehicle without a valid contract as well as damaging that property. This shows excessive unfair sales and consumer violations. They also violated the dot requirements to submit for repossession title and notify the state of any handling of this contract. You will also not the only initial on the contract is arbitration clause and that they voided arbitration clause on filing a summary judgement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I checked my credit report and I would like to know why I keep seeing inaccuracies on my Experian report in regards to XXXX  that were never filed. Please verify & check sources verified as these claims are inacuracies and need to be removed. 
Pursuant to USC 8, I owe no debt. This company is violating my consumer rights to privacy pursuant to 15 USC 1681 b. 2. Company also has NO permission to report ANYTHING using my info pursuant to 15 USC1681 4 XXXX  XXXXXXXX XXXX XXXX XXXX XXXX XXXX ( DISMISSED ) OPENED XXXX AMOUNT OWED : {$0.00} XXXX XXXX XXXX : XXXX ( DISMISSED ) OPENED XXXX AMOUNT OWED : {$0.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I recently reviewed a copy of my credit report & I was shocked to learn that my credit report is reporting inaccuracies. This has been hurting me because I am currently in the process of trying to purchase a home for my family. Please remove these inaccurate accounts from my Transunion report as soon as possible. 
XXXX XXXX XXXX XXXX XXXX  & dismissed XXXX ) amount owed {$0.00} XXXX XXXX XXXX ( misfiled/discharged & dismissed XX/XX/XXXX ) amount owed {$0.00} Pursuant to USC 8 , I owe no debt. This company is violating my consumer rights to privacy pursuant to 15 USC 1681 b. 2. Company also has NO permission to report ANYTHING using my info pursuant to 15 USC 1681 4 Also, if said verified i would like to be sent info on how these accounts were verified & what process was used to verify the info.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD

Complaint narrative:
Credit inquiries I do not recognize. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Credit inquiries I do not recognize. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
Based on, 15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft. not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These accounts should not be furnished on my consumer report as they are in VIOLATION!!! Under, 15 U.S Code 16816 - Permissible purposes of consumer reports ( a ) IN GENERAL st to subsection ( c ) any consumer reporting agency may furnish a consumer report under lowing circumstances and no other : ( 2 ) In accordance with the WRITTEN GDIR CEO XXXX  of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of this account immediately

Company response to consumer: Closed with explanation