Consumer complaint received 2024-08-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: FCI Lender Services Inc.
State: TN

Complaint narrative:
My home was severely damaged by a tornado in XXXX TN in XX/XX/year>. My home is in XXXX XXXX and XXXX declared this a disaster area on XX/XX/year>. Due to the damage from the tornado I have been forced to move out and stay in a rental while the repairs are being completed. This along with a case of identity theft by a mortgage broker and embezzlement from a sub contractor at my business put me into financial difficulties and I fell behind on the mortgage 3 months ago. I am contacting your agency because I have serious concerns about the way that FCI Lender Services is handling the servicing of my mortgage loan because they are trying to foreclose on my property. FCI is aware of these facts and have received an insurance disbursement check for over $ XXXX to repair the home. At the same time this is going on, FCI and the investor XXXX XXXX have started the foreclosure process against me. This is unethical and wrong. This is a situation out of my hands and I have communicated this to their agents, but the collections and foreclosure still XXXX forward. I was told that since XXXX XXXX was declared a federal disaster area that FCI is PROHIBITED from initiating foreclosure against my home. My home repairs are not completed and I have been staying in an rental and paying this expense out of pocket. Due to the identity theft and the XXXX  actions of the mortgage broker who put together this loan as well as contractors who have embezzled from me I have lost XXXX XXXX XXXX XXXX XXXX from my accounts and now have a hold on these accounts while things get straightened out. This has been explained to FCI so I dont understand why they are pursuing foreclosure. 

I purchased my home in XX/XX/year>. Although I work as a real estate investor, I am not particularly XXXX  when it comes to obtaining financing and mortgage loans and I trusted the mortgage broker XXXX XXXX at Move Ahead to have my best interests while putting together this purchase loan. Unbeknownst to me she took my information and also applied for multiple merchant XXXX  XXXX XXXX as part of the scam to obtain money for the down payment and fees. Although the money went into my account, it was immediately taken by the mortgage broker for the purposes of the loan. None of this was explained to me, and I was on the hook to pay off $ XXXX in XXXX  XXXX XXXX after the purchase loan closed which put a major dent in my XXXX XXXX Regardless, I made my monthly mortgage payments as agreed on the mortgage. On XX/XX/year> a major tornado struck my neighborhood and the home suffered significant damage. Due to the damage I could not continue living in the house. I filed the insurance claim and paperwork and notified the lender as required. During this time I had to find a place to live so I began renting an XXXX XXXX XXXX and had to cover this cost out of pocket. Eventually the insurance came through and FCI was issued a check for over {$300000.00} to begin the repairs. 
Even though XXXX XXXX had been declared a disaster area and I was forced to stay in an XXXX that I was paying for out of pocket I CONTINUED to make my mortgage payments as agreed through XXXX. At that time XXXX of the sub-contractors working on a real estate project for my business embezzled funds for personal use instead of the company and again I was out tXXXX XXXX XXXX. After contacting my bank and opening an investigation they ended up freezing all of my accounts while the dispute is figured out. Because of this situation, the bank is not allowing me access to my funds and is disbursing only {$5000.00} per month to cover my bills while this all gets figured out and the funds get released. For these reasons I fell behind on the mortgage. Not because my business is not profitable, not because I dont want to pay, it is because of these circumstances out of my control and a natural disaster. I am shocked that FCI does not acknowledge these facts and continues to push forward to foreclose on the house.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation