Consumer complaint received 2026-06-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: LAKEVIEW LOAN SERVICING, LLC
State: MO

Complaint narrative:
I have been attempting to apply for the loan modification with my mortgage company. I started this process back in XXXX of XXXX. I did it first while I was still trying to make the payments to help me assist in payment arrangements. I was not able to complete that process so I had to file a claim for modification to help keep our home from going into foreclosure. I would fill out the application and then submit all the bank statements and documents that they required including a notarized letter. I kept getting communication from them that not all the documents were received and they needed more information. I was doing all they ask and exactly how it was instructed to do once speaking with someone at their company. When I would call and speak with the Mortgage company the many times I did I spoke with someone different every time. So not one person knew what the other was doing or said to me. They said the single point of contact is XXXX, but anyone can help. I was given her extension for when I would call back in but every time I would call, she was never there to talk to. I always had to speak with someone else. The process went on for several months I got communication XXXX XXXX that the case was in the process of being turned to foreclosure. In XXXX of XXXX I was served papers that it was going to be foreclosed in XXXX of XXXX if it was not settled. At that time, I was forced to contact a lawyer to help me file bankruptcy to save my home from foreclosure so I can still work with the mortgage company for modification. I have submitted 10-12 packets and notarized letters to the Mortgage company to do the loan modification. While in bankruptcy I was still applying applications to help this process. Once in bankruptcy they had to communicate with my lawyer and not so much me. So, they sent multiple documents to her asking for more information needed but I never received it from my lawyer. So, upon getting my case dismissed from the court on XX/XX/XXXX, I tried to communicate with the mortgage company again to see if I can get it modified. When speaking with the mortgage company on XXXX they told me they have papers and need more information. They said they sent request on XX/XX/XXXX but it was sent to my lawyer which I did not have any dealings with since it was discharged on XX/XX/XXXX. We were served papers again for foreclosure on XX/XX/XXXX and it is to be foreclosed on XX/XX/XXXX if something is not done to stop it. When I spoke with the person at the mortgage company on XX/XX/XXXX when asked about more documents. I asked them if I send this document to them that they are requesting would they put a stop on my foreclosure. He mentioned it could possibly yes unless more is needed. While in bankruptcy I asked my lawyer in the beginning if she would help me file the paperwork for modification and she agreed but then when confronted again when she was discussing dismissing the case she said she never agreed to that it was up to me to do it all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation