Consumer complaint received 2025-10-30 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem getting a card or closing an account — Trouble getting, activating, or registering a card
Company: Conduent Incorporated
State: NY

Complaint narrative:
I reported to the child support agency on many I would like immediate access to my child support funds for my children that desperately need that money for things they need. I was escalated to a supervisor through the way2go card program many times. They told me I need to verify after not knowing in which I did. I verified many times to be given a run around. I did by email with correct credentials 3 times. Got an automated reply 3 times but nothing else. Weeks go by now going on month. I need them to activate so I can use my card or transfer my money to my bank account which I need asap, cant wait XXXX more months and weeks. I been waiting since XX/XX/year>. This is putting my family through suffering and undue hardship. They are corrupt and need a fraudulent investigation and forensics accounting audit. They need a system of checks and balances because they hold too much power over peoples benefits. They need penalties doing this and maybe a class action lawsuit since they do to many. They should be replaced with an ethical, reputable business with supervision. I also should have verified by phone and email which I do with child support. I did everything. If they cant fix immediately, they need to immediately transfer my funds direct deposit. They are holding peoples monies to collect interest for their own profit it seems. Think people wont contact higher ups. different occasions to escalate the problem. They call back only after that not when I call alone most of the time. So that took months and weeks to even speak to someone. Took weeks to send a card twice because they had wrong address. Now they are not verifying my information after XXXX attempts. It has been done correctly and with required proof and email and still no access to my child support payments since XX/XX/year>. I reported to XXXX  and will complain again soon. They act like they are helping I but it is just a cover up and they are doing fraudulent transactions and with holding many peoples monies from various government programs. I guess to collect interest and catch up with lawsuits they lost and have pending from so many angry people. This is cruel and unjust to people in need. Unemployment and child support and other payments people desperately needs. I am very frustrated and isnt getting anywhere. I received an automated reply it will take 3-5 business days which is a lie, doing again for XXXX time. They need to release my. XXXX XXXX  and stop doing this to many people. They are doing on purpose. I need help activating my account to release the funds. Or they cut a check I can use with my bank. I cant wait another XXXX days to still get nowhere. My kids are suffering behind this and now Im very behind in bills because of this hardship. It also doesnt make sense XXXX cant verify with phone number and my email on my child support account. Its the same. Sent everything required. Why so many complaints and fraudulent practices and lies from company. This is for Wa2Go Program under Conduent. XXXX child support and Conduenf in New Jersey. Disgraceful! What game are they playing?

Company response to consumer: Closed with explanation