Consumer complaint received 2025-08-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX is falsely reporting my auto loan as delinquent even though I have never been late. This reporting dropped my credit score by over XXXXXXXX XXXX and is preventing me from obtaining a replacement vehicle after my XXXX XXXX XXXX XXXX was embezzled while in for manufacturer repairs. The credit union denies any repossession, yet police state XXXX told them the car was in California per XXXX XXXX XXXX. I have no written proof of repossession or location of my vehicle, and I am still being held responsible for a car I do not have. 

In addition, XXXX XXXX XXXX XXXX has completely blocked me from accessing all of my accounts ( checking, savings, and auto loan ). They also failed to notify me of their recent data breach, which I only learned about from a representative. Despite promises, they never issued me ( or my daughter, also a customer ) replacement debit/ATM cards. This has left both of us without any access to our funds. 

Harm caused : I can not pay any bills, including the loan itself, because I can not access my accounts. 
I can not purchase groceries or needed medications. 
I can not pay for medical transportation for my XXXX XXXX XXXX XXXX XXXX 
I can not support my XXXX College needs, such as books, supplies, food, toiletries, transportation, and other basic and important needs. Shes a ( XXXX ) XXXX XXXX XXXX. Missed the deadline for her ( Dorm ) housing. 

My credit has been severely damaged for no valid reason. 

Immediate Correction of my credit report with all three bureaus ( XXXX XXXX, TransUnion ) ; Report as Current Paid As Agreed & Never Late = The Truth! 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 monthly payments out of one of my accounts paying this Auto loan through XX/XX/XXXX, next payment due on XX/XX/XXXX without my consent or knowledge. Leaving me with {$1.00}. XXXX XXXX See Attachment Removal of all false delinquency reporting. 
Restoration of full access to all of my accounts. 

Issuance full restoration and access to all of my accounts and issue my new Bank/ATM card as promised immediately. 

Written confirmation of the true status/location of my vehicle and whether repossession ever occurred, and show my loan a paid as agreed never late through XXXX XXXXnext payment due XX/XX/XXXX, then paid off due to Embezzlement ( stolen ) towed away and falsely returned to the credit union without my knowledge or consent. 

XXXX XXXX XXXX Seeking Immediate Financial Compensation Due To The Extreme Hardship This Has Caused XXXX XXXX XXXX  I appreciate your immediate response, time and assistance in this matter of gross negligence. Have a Productive and Blessed Day. 

Thank You, XXXX XXXX ( XXXX ) XXXX XXXX Vehicle Information : XXXX XXXX XXXX XXXX XXXX : XXXX CA License Plate : XXXX Lienholder : XXXX XXXX XXXX XXXX ( CA ) Loan # : XXXX XXXX XXXX Police Report XXXX # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief