Consumer complaint received 2022-01-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
I have recently fallen victim of a " Bitcoin Mining '' scheme that promised high amounts of money for little amounts of money put in. I received an XXXX message from a guy I knew well instructing me to trust another individual in trading bitcoin to get me large amounts of money. I contacted the person he instructed me to, and she first had me pay {$500.00} to start the process. I paid, and she sent me the link to start the process. I went to the website and created my own account which looked to me like a legitimate website. The website is XXXX. I was watching the account as the money for return kept going higher and higher. She kept telling me to refresh the website. Every time I refreshed the website the amount of return was higher. The total amount that was promised to me was {$36000.00}. She then proceeded to say I needed to pay {$2000.00} for a " reflection fee '' to get the money out and deposited to my account. I paid that fee, along with {$2000.00} more that showed I had invested that on the website. After I paid the reflection fee, they tried getting me to pay another {$2000.00} to upgrade my account which I denied because I knew I had been getting scammed. I later found out, after I had lost the {$4000.00}, that the guy I knew had gotten his XXXX account hacked into. The only way I found that out is my wife searched him on XXXX and that's what he posted the next day after. I do not have a XXXX and would've never known his account got hacked if it wasn't for my wife looking him up. The date of the incident was XXXX thru XXXX. Transactions posted on my Chase checking account XXXX. 

I contacted Colorado Bureau of Investigation. I spoke with XXXX and he gave me a case number which is XXXX XXXX. I also sent him the many screenshots of the conversations I had with these fraudulent individuals. 

I've spoken to my bank which is J.P. Morgan Chase. They said I won't be able to receive the money because it was sent using XXXX. I have filed multiple fraud/delinquent charges which keep getting denied. I asked him even if it's proven to be spam how is my money not protected? Also, how can I not get this money back that was literally gone in minutes? It just doesn't make sense to me. I went to floor & decor and tried spending over {$3000.00} and had to call their customer service to get my daily spending limit increased. Chase won't let me spend over {$3000.00} at a store, but can so easily let me send {$4000.00} to someone without contacting me and asking if I authorized those transactions? Or just simply reaching out being that it was so much money? He said I can only receive it if they decide to send it back which I know they will not do. That, or if the bank they use has flagged their account. Chase tells me I need to contact the individual I sent that money to. The only contact info I have for that individual is their email address. I have no idea what their name is, what bank my money got sent to, their address or phone number. That money got sent to someone I know nothing about. Chase has not been helpful at all throughout this process which really upsets me. I have been a long-time customer of Chase and they have yet to show any interest in returning my hard-earned money.

Company response to consumer: Closed with explanation