Consumer complaint received 2024-10-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On Saturday, XX/XX/XXXX, I went inside Chase Bank to open up a new bank account with XXXX of my state of California checks that I work for my account was opened up and the teller who was the bank manager, XXXX XXXX she came over to the desk where I was opening my account took my bank checks told me that they will be deposited and she will try to have some of the funds available to me Tuesday because I needed to purchase a vehicle so once Monday came, I was checking the Chase app which was showing my pending deposit all the way until that Monday, it disappeared out of my account as if I never came to the bank and made the transaction there. There was no pending transactions. It just had a XXXX balance so I contacted the bank on Tuesday. The date that XXXX XXXX said that the transaction will be available for some of my funds and I could not get an answer from the branch, it just kept transferring me to the customer service number who I spoke to the claims department and they notified me that they could not take a claim from me because it was not an ATM deposit and I did not have a terminal ID number I could only get info about my funds from the teller that took my deposits. At that point, I contacted the bank again no answer so when Thursday arrived, I went inside of the branch. I spoke to a teller who notified me that XXXX was not at work and that she will return Friday the next day if I needed to personally speak to her, but the teller did get on the phone with the back office so that I could find out at least where my funds were at. Once the teller got on the phone while I was sitting there, the back office told her that they did not know where my funds were at at the time it was under investigation. They they dont have any further information for me, but as soon as they get some information, then they will notify me. At that point, I left the branch in a state of panic because nobody knew where my funds were. They told me that my funds were in limbo so I returned the next day on Friday to speak to XXXX because I was told that she would be there that day Upon me returning the manager, XXXX was not there again. She was calling in sick, but I did speak to the man who opened up my bank account and he said that he has never seen anything like that in XXXX years of him working there another manager helped me out that day and she called. I dont know who she called, but she got on the phone and when she came back out of the back of the bank, she told me that she assigned someone individually to work on my case to see where my funds went because they said that it was a reversal done on my checks, and it should not have been a reversal done because they didnt issue a reversal so they dont know who did, but they told me that they fixed the reversal. Now Monday has arrived. It has been a whole week. I have not been able to access my funds and I get a phone call from XXXX. The manager that took my deposit told me that she is very apologetic about what happened she doesnt know or understand what happened, but she was going to make sure that Tuesday that my funds were available today is Tuesday. As of today, I have not received my funds yet. I am on my way back down to the branch again in and I just dont know what to do because its still showing XXXX in my bank account. No pending transactions are showing still and my money is still missing. All of this is going on from Chase Bank.

Company response to consumer: Closed with explanation