Consumer complaint received 2024-03-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
Equifax Headquarters XXXX XXXX XXXX XXXX XXXX XXXXXXXX Dear sir, I have received three letters from your company branches and one review which I submitted in CFPB ( XXXX ). Regarding the credit report complaint review written by your company employee on XX/XX/XXXX, honestly, I can not understand what PLEASE BE ADVISED THAT TO ADD AN EXTENDED FRAUD ALERT KINDLY FORWARD A VALID COPY OF POLICE REPORT.ID : Current Name XXXX XXXX In this legal and official content, I can not understand Current Name XXXX  itself since tag should be used as a price tag. If there is a different meaning, kindly please let me know, since I can not understand the language used like a XXXX. And I have received an identity theft report from FTC, I will mail with this letter, even though I feel disgust to be mentioned to submit a police report in this context. I am not sure how the people receive the report of identity theft, but the context which your company employee sent by mails seems connected with bankruptcy, which has the negative impression ; even though I have been just hacked, had some fraud activities by banks and bank credit companies, and some possible illegal activities. 
A letter on XX/XX/XXXX of XXXX, with confirmation # XXXX, stated that I need to submit the document to prove the identity theft happened to me written same as above. Therefore, for this letter, the enclosed FTC identity theft report is enough. This office address is XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 
A letter on XX/XX/XXXX of XXXX, with confirmation # XXXX, I need to inform the matter of fraudulent activities on some financial companies relating with me due to the recent credit report sent from XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX, which indicated that some possible illegal activities on my banking account both checking and savings. I have written and sent by mail to ask your company to check these matters. Even though this letter said there is the report with it, there was no report at all. Same as above mentioned offices, this letter also asked me to submit FTC identity theft report as an additional information or document. Also, as this letter suggested, I gladly want to request a description of how the reinvestigation was conducted along with the business name, address, and telephone number of the furnisher of your disrupted information. I just have some questions why this employee added the page of delinquency and bankruptcy because I paid off every month to all credit companies relating to me. This office address is XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 
The letter sent on XX/XX/XXXX of XXXX mentioned PLEASE BE ADVISED THAT IN ORDER TO PROCESS [ MY ] REQUEST, EQUIFAX NEEDS TO RECEIVE VALID AND LEGIBLE DOCUMENTATION. THE IDENTIFICATION DOCUMENTS SENT ARE ILLEGIPLE. PLEASE SUBMIT A LEGIPLE COPY OF [ MY ] MY SOCIAL SECURITY CARD. AS A PROOF OF SOCIAL SECURITY CARDALSO, PLEASE SUBMIT A LEGIBLE COPY OF YOUR DRIVER? S LICENSE,. I insist I have sent only legible documents to your company, the copies of social security numbers, drivers license, and even XXXX passport. I believe this letter is offensive. I request formal explanation why this employee considered my documents are not legible. If this employee does not submit the official and legal answer, in future, I might move legal action. 
Sincerely,

Company response to consumer: Closed with explanation