Consumer complaint received 2021-08-12 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: AMERICAN EXPRESS COMPANY
State: NV

Complaint narrative:
XX/XX/2021 Consumer Financial Protection Bureau, What Happened? : Per XXXX Vila/Amex, We apologize as we misstated the date of the chat as XX/XX/2021, in our previous response to the CFPB Ref No : XXXX XXXX XXXXAmex did not misstate the date, but intentionally omitted the text chat and explicitly lied to the Federal government/CFPB regarding Amexs fraud matter that I reported to the CFPB XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and now XX/XX/2021 regarding the XX/XX/XXXX text chat with XXXX in XXXX/Amexs failure to follow directions. 

Per C. Vilas/Amexs XX/XX/2021 explanation to the CFPB, You responded to have the system replace the stolen funds or close your account. We offered to stop the credit balance refund and credit your account. You responded goodbye and the chat ended. 

Here XXXX XXXX admits that I did in fact direct XXXX to close the account, whereas, before, XXXX XXXX claims that Amex could not locate such an order, We were unable to locate a prior cancellation request, which is C. XXXXAmex explicitly lying to the CFPB. 

Per XXXX during the XX/XX/2021 text chat, I understand. We can request for the credit balance refund check to be cancelled and have it brought back to the account. 

Abe/Amex literally stated We ( Abe/C. XXXXAmex XXXX would do as I told them, meaning that I have no further role in the matter, so I hung up on XXXX, yet We ( Amex et al ) failed in the simple task which was their charge. 

Despite XXXX XXXX lies to the CFPB, I never responded XXXX. 

As I clearly reported to the CFPB, I hung up on XXXX for misusing my uncompensated time. 

XXXX said he was going to handle the matter by requesting whatever, meaning that my place in the matter is complete, so I hung up on XXXX because XXXX had work to do ensuring my customer needs were met immediately and accurately. 

XXXX obviously failed, and XXXX likely intentionally failed as retaliation for my hanging up on XXXX, and XXXX XXXX does not understand that XXXX XXXX has continuously and readily lied for Amex to the Federal government/CFPB, and harassed me for months on end regarding Abes/C. Vilas/Amexs failures and fraud. 

I already said that XXXX XXXX can not explain their way out of this matter, and that I have already forwarded Amexs fraud matter to the Federal Trade Commission XXXX XXXX : XXXX ). 

I also clearly stated that I destroyed the card and that I am not calling Amex, yet C. Vila/Amex in their continued harassment of me have chosen to ignore that I am no longer an Amex customer, nor have I ever been an Amex employee, so every piece of communication that Amex has issued to me since the XX/XX/2021 text chat is continued, persistent, unwanted, identified, and logged as harassment. 

Instead of immediately resolving the problem, XXXX XXXXAmex have chosen this power-play as a demonstration of Amexs award winning customer service and culture of ignorance. 

Instead, XXXX XXXX is defending Amexs failures and fraud with continued harassment of me. 

As I ordered, XXXX XXXX and Amex are not allowed to contact me in their continued harassment, yet Amex chose to send me their spam email harassment on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/2021, in addition to XXXX XXXX continued culture of ignorance, discrimination, and predatory revenue creation explanations on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/2021. 

XXXX XXXX incapacity for literacy, failed fact-checking, blatant lying to the CFPB, and continued harassment of me violate my XX/XX/2021 explicit direction, I want nothing to do with Amex ever again. 

Per my XX/XX/2021 XXXX XXXX ), XX/XX/2021 XXXX XXXX ), and XX/XX/2021 XXXX XXXX ) reports to the Consumer Financial Protection Bureau, all American Express communications are logged as harassment spam and forwarded to the Consumer Financial Protection Bureau and Federal Trade Commission to assist informing lawsuits regarding any and all American Express discrimination and predatory revenue creation practices. 

What would be a fair resolution to this issue? : Protection from fraud, harassment, retaliation, discrimination, predatory revenue creation, systematic exploitation of my identity, and violation of my Federal Civil Rights.

Compensation for damages and exponential mental anguish. 

Prosecution of XXXX, XXXX XXXX, American Express, et al. 


-- JM XXXX XXXX XXXX : XXXX ( XXXX XXXX XXXX Email : XXXX All communications logged as harassment spam and forwarded to the appropriate agency, department, institution, et al to assist informing lawsuits regarding any and all predatory revenue creation practices.

Company response to consumer: Closed with explanation