Consumer complaint received 2026-02-25 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: CAPITAL ONE FINANCIAL CORPORATION
State: SC

Complaint narrative:
To Whom It May Concern, I am submitting this formal complaint against Capital One regarding materially inaccurate, misleading, and legally inconsistent credit reporting involving multiple Capital One credit card accounts. This complaint is submitted directly by me, the consumer, without any third party or credit repair organization. Accounts at Issue Account XXXX ( Charged-Off / Written Off ) Creditor : Capital One Account Number : XXXX Date Opened : XX/XX/XXXX Credit Limit : {$1000.00} Highest Balance : {$1000.00} Status : Charged off {$250.00} written off Charge-Off Date : XX/XX/XXXX Balance Reporting : {$250.00} Scheduled Reporting Until : XX/XX/XXXX Account XXXX ( Open but Severely Delinquent ) Creditor : Capital One Account Number : XXXX Date Opened : XX/XX/XXXX Credit Limit : {$500.00} Highest Balance : {$680.00} Status : Open / XXXX days past due Balance Reporting : {$680.00} Dispute Notation : Account previously in dispute investigation complete Failure to Issue Required IRS Form XXXX XXXX Account XXXX ) Capital One is reporting Account XXXX as charged off and written off, which constitutes an identifiable cancellation-of-debt event. Under XXXX XXXX. XXXX and Treasury XXXX XXXX XXXX. XXXX, a creditor must issue IRS Form XXXX when {$600.00} or more of debt is canceled following a charge-off or similar event. Although Capital One reports this debt as written off, no Form XXXX has been issued or provided, and Capital One continues to report the balance as past due. A creditor can not lawfully : Treat a debt as written off for accounting purposes, Avoid mandatory federal tax reporting, and Continue furnishing the debt as actively delinquent. If the debt was canceled XXXX is required. If the debt was not canceled charge-off / write-off reporting is false. Either scenario renders the reporting inaccurate and unlawful. Contradictory and Misleading Delinquency Reporting Capital One is simultaneously reporting : XXXX account as charged off / written off, and Another account as open but XXXX days delinquent, While both accounts reflect prolonged nonpayment and internal loss recognition. This creates a false and misleading impression of ongoing liability and materially misrepresents the legal status of the obligations. Additionally, Capital One continues to report escalating delinquency statuses after internal charge-off actions, which is inconsistent with XXXX XXXX reporting standards and misleads consumer reporting agencies. Post-Dispute Reinvestigation Violations Capital One indicates that disputes were investigated and resolved, yet : The same inaccuracies remain No documentation was provided showing legal enforceability No explanation was given reconciling charge-off vs. continued delinquency No confirmation of tax reporting compliance was provided This constitutes a failure to conduct a reasonable investigation. Fair Credit Reporting Act ( FCRA ) Violations Capital Ones conduct violates multiple provisions of the FCRA, including : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Furnishing information that is inaccurate or materially misleading 15 U.S.C. 1681e ( b ) Failure to maintain reasonable procedures to ensure maximum possible accuracy 15 U.S.C. 1681s-2 ( b ) Failure to conduct a reasonable investigation after dispute 15 U.S.C. 1681c ( a ) Improper continued reporting of obsolete or legally inconsistent derogatory information Demand for Relief I hereby demand that Capital One take the following actions immediately : Delete both tradelines entirely due to systemic reporting failures and FCRA noncompliance. Absent corrective action, XXXX XXXX continued reporting constitutes willful noncompliance. This complaint is submitted to the Consumer Financial Protection Bureau ( CFPB ) for regulatory review and enforcement. Please provide a written response within the CFPB-mandated timeframe.

Company response to consumer: Closed with explanation