Consumer complaint received 2017-10-17 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Problem lowering your monthly payments
Company: AES/PHEAA
State: MI

Complaint narrative:
This is my 4th attempt with the same complaint. The company is responding but there are NOT giving me any help or new information. when AES ( American education services ) responds they say they cant prove the chain of ownership for my debt, and to contact XXXX XXXX XXXX. when I contact XXXX they flat out say they do n't have my loan contact AES. I am being sent in a loop and a nightmare and these companies are doing this on purpose so I give up, but im not. I need these companies to prove they own my loan, they claim they do n't and will not lower my payment. I have been trying to get help with my payment for years. When I call im always told someone else owns the loan even though I pay AES almost {$900.00} a month, who am I paying if no one owns this loan or can prove they can. please make these companies give a real response. they are just saying I owe the money and have no other lower payment options. THAT 'S NOT WHAT I AM ASKING. I want proof of who owns these loans and there contact information so I may work on reducing my payment. below are details from the loans that I am trying to get proof of and get the payments lowered. please make them prove they own my loan I believe I am being scammed out of over {$900.00} every month that I do n't have, I have attempted to make payments and stay current with American education services ( my loan servicer for private student loans ) for years and have struggled. Each year my monthly payments rise significantly and this is to the point where I can no longer manage. The issue is that my actual lender who claims to own the loan is called national collegiate trust. When you look up the company they are also known as XXXX XXXX. The company buys up old debt and then collects on it, I never actually had a loan with XXXX but they bought my XXXX XXXX XXXX loans. I now have no relief and can not get in touch with anyone at this company. American education services told me in order to get a lower payment oi need to speak with XXXX The number American education services gave me for XXXX is never answered, I called writing, and tried everything in my power to speak to someone at this office. I have yet to get any assistance and these are the people who claim to own my XXXX worth of debt, I pay every month and they cant provide any customer service to speak with me or look into lowering my payment. The company ( XXXX ) has been suing individuals who owe them for the past few years and many of these cases have been thrown out because once the case goes to court XXXX  then can not provide proper proof they actually own the debt, and the borrower case is dismissed in many of these cases. My issue is I have not defaulted, I pay every month no matter what it takes, I pick up bottles, work 3 jobs, sell desserts ( I do everything ) while im current the company wont deal with me, they only deal with you once you fail to pay and they take you to court. I cant afford to miss a payment because I have considerably good credit that I plan on keeping. I need some help and assistance in tracking down someone at this company and trying to see 1. If they actually own my debt 2. Is this even a real company 3. If I can get a reduced payment plan. I currently have more than one account with AESXXXX  totaling more than {$800.00} per month. This doesnt include my other student loans with XXXX XXXX and XXXX XXXX. In total, I pay over XXXX monthly to keep current with all my loans. The only lender who will not work with me and lower my payments to a reasonable amount is American education services and XXXX XXXX XXXX ( XXXX knew as XXXX XXXX XXXX ). This company National collegiate trust needs to be held accountable and they need to prove they bought my loan. There are millions of people in my same position just looking to get some assistance and speak with national colligation trust about their loan and try to lower payments. Whatever your decision, please accept my sincere thanks for your time and consideration of my request. Sincerely, XXXX XXXX ( XXXX ) XXXX XXXXXXXXXXXX

Company response to consumer: Closed with explanation