Consumer complaint received 2025-04-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
I am filing a complaint for my unresolved fraud/scam case involving charges made to my Capital One credit card for services not provided to me ( since they were fraudulently cancelled ). I used my Capital One credit card to purchase XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX for XXXX husband and me. These XXXX tickets were for a XX/XX/XXXX to XX/XX/XXXX trip to XXXX to celebrate a special anniversary with my husband. On XX/XX/XXXX XXXX and their agents ( XXXX XXXX ) fraudulently cancelled my two XXXX  tickets by claiming I had called them and reported my husband had died. This is a blatant lie and fraud since I never called XXXX or their agents to report his death. In fact, my husband is in great health. I then proceeded to cancel my Captial One credit card, and I reported this fraud situation to Capital One so they could reverse my {$2600.00} charge since I do not now have any XXXX  tickets. Since XXXX only provided a refund of {$210.00}, I have been asking Capital One to reimburse me for this fraud case ( reverse the charges ) since XXXX. Despite sending many letters and emails to XXXX 's headquarters ( Chairman, CEO, Chief Legal Counsel, various XXXX 's etc. ), we are not receiving any responses from them for our requests for a full refund, except on XX/XX/XXXX, we did receive a response from a XXXX XXXX XXXX resolution XXXX where he said he would give XXXX {$1000.00} as a goodwill gesture for our troubles. We replied that was not fair. 

In XXXX we reported our XXXX case by making a formal complaint with the XXXX XXXX XXXX XXXX XXXX  ) in XXXX and XXXX the FTC. On XX/XX/XXXX, we filed a fraud/scam complaint with the Washington XXXX Attorney General 's office since XXXX is XXXX in XXXX. 

I have provided the Captial One credit card dispute center via faxes and letter a detailed history of my scam/fraud case, along with sending them several Attachments of data. In addition, I recently provided all the detailed info I had sent to the dispute center to the Capital One Chief Legal Counsel. 

Since the time the XXXX XXXX  tickets were fraudulently canceled by XXXX on XX/XX/XXXX, and when I also reported my scam/fraud to Capital One, I have been whipsawed by Capital One on the charges and credits applied to my credit card account. At this point, it seems that Capital One has taken back the credits they initially gave me, and I do not understand why since I have provided all the detailed info to them that supports my XXXX case with XXXX and XXXX. 

I am now very anxious since our XX/XX/XXXX XXXX trip is coming up very soon, I have no airline tickets, and I have many reservations in XXXX that I can not cancel. 

I would like Capital One to resolve this matter asap and provide me with a credit for the XXXX tickets that were fraudulently cancelled by XXXX and their agents.

Company response to consumer: Closed with explanation