Consumer complaint received 2024-07-10 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Other problem
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
Update -XXXX XXXX XXXX XXXX XXXX XXXX XXXX  During the post XXXX XXXX XXXX XXXX  period, my old refrigerator was failing to cool, so I went to XXXX XXXX XXXXXX/XX/XXXX to get an affordable replacement ( XXXX XXXX at the XXXX XXXX store # XXXX XXXX XXXX I was told that using their ultra expensive financing ( credit card ) through Synchrony was the only option in order to secure the sale price ( {$1100.00} at a XXXX % interest rate- Exhibit XXXX ). Upon returning on XX/XX/XXXX a refrigerator accessory I was sold in error, I was told the first payment would be due in mid XXXX and the {$18.00} credit would be on my account In order to reduce the financing rate, I approach my local credit union, XXXX, to pay off the Synchrony balance and open a line of credit with them since I had a long and excellent relationship with them ( reflected in a XXXX credit score ). Instead when my XXXX XX/XX/XXXX statement arrived in early XXXX, it reflected that I had prepaid {$33.00} on XX/XX/XXXX to over cover the interest charge of {$28.00} assessed on XX/XX/XXXX. I noted that a late fee of {$30.00} had been assessed on XX/XX/XXXX ( Exhibit XXXX ), even though it was made clear in to store that i wanted a late in the month billing cycle. Obviously, my request was ignored and the late fee waiver request was denied so I again overpaid a {$31.00} payment to cover the late fee, knowing that I was almost through the XXXX credit review with my clean record. However, I incurred a {$35.00} overdraft from my primary bank XXXX. 

On XX/XX/XXXX, XXXX paid down the complete prior statement balance of {$1100.00} ( Exhibit XXXX ) but then in XXXX I received a statement balance of {$64.00} which included an interest charge of {$21.00} even though my whole XX/XX/XXXX full payment due date had been met XXXX days earlier. Synchrony also charged me a XXXX % increased late fee of {$41.00} on XX/XX/XXXX plus a minimum interest charge of {$2.00} on XX/XX/XXXX. So, from a XXXX Balance I was taken to a {$64.00} balance by XXXX. I disputed these charges with Synchrony representatives and supervisors multiple times and was told Id receive papers but now I statement balance of {$100.00} due XX/XX/XXXX. 

Synchrony is a corrupt financial institution as their alignment with XXXX allows them to hold a monopoly on consumer credit is a consumer has an unexpected appliance outage. Synchrony charges a usurious rate of interest ( 28.99 % ) irrespective of the consumers credit score ( mine was XXXX but has dropped XXXX points to XXXX due to this dispute ). Synchrony representative communications with me have been hostile and equivalent to elder abuse. I have filed a report with the XXXX XXXX XXXX and Disputed the Credit abuse by SYNCB/LOWES ( see below ) with XXXX. At the minimum, I am seeking the whole {$100.00} to be eliminated from the closed ( XX/XX/XXXX ) Synchrony account. 

Synchrony failed to respond to me from their legal office, told the XXXX  to drop my case ( which they closed, despite my request to reinstate it ), and harassed me by email daily since late XXXX when they claimed I was 30 days delinquent. Since XXXX, my XXXX score has plummeted from XXXX to XXXX at XX/XX/XXXX. 

I have now reported Lowe's/Synchrony as engaged in credit card fraud to XXXX. Can you please help? 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation