Consumer complaint received 2025-12-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: AMERICAN EXPRESS COMPANY
State: VA

Complaint narrative:
My credit portfolio is as follows : XXXX XXXX XXXX male working at XXXX XXXX obtaining an XXXX from a top XXXX XXXX XXXX. I have been a customer of American Express since my early college days XXXX when I obtained my first American express card, till XXXX  when I obtained XXXX other cards, upon which American express XXXX closed my entire account ( all XXXX cards ). My credit score is XXXX, I have over {$150000.00} saved up, and earn {$140000.00} annually. My debt is a 0 % APR loan on a truck that has {$35000.00} remaining on it, and that is it. I have XXXX late payments ever, I don't own or rent any properties ( I live at my parents house ). 

I was on vacation in California on XX/XX/XXXX when out of the blue, American Express declined my purchase at an ice cream shop for around ~ {$40.00} ( extremely embarrassing because this is when I was meeting my girlfriends family for the first time ). I received an email saying that my account was under financial review, and American Express then asked for a couple forms from me, basically my tax returns from the year prior and income validation. I promptly provided the forms WHILE on vacation, and American Express unblocked my cards. I was annoyed, but I gave them the benefit of the doubt. 

On XX/XX/XXXX of XXXX American Express again sent me an email out of the blue asking for another financial review. This time they asked for a Form XXXX in order to conduct a financial review. I had no problem with this, nor did I have anything to hide, so I promptly completed this form and sent it over to American Express. They kept me waiting for XXXX weeks, and on XX/XX/XXXX I got an email saying that American Express decided to close my account, with no rhyme, reason, or warning. My account had nearly XXXX points that were, by American Express 's own business language, worth over {$1000.00}. I was forced to redeem these points or risk losing them with the account closure. I had just paid annual fees for the platinum card and the gold card, which means I spent over {$1000.00} just to get my accounts closed. There was no reimbursement for this either. 

I want a reason. This was extremely unfair. To test American Express 's credit decisioning platform, I applied for an American Express card ( blue business plus ) on XX/XX/XXXX, and was approved and shipped out a new credit card. American Express is toying with customers and this decision proved it. They simply do not want to be responsible for the points I was forced to redeem, or the annual fees on the cards. Why would I be eligible to hold an American express card under 30 days AFTER they closed my whole account? These are sleazy, shady business practices. 

I want a reason to why my accounts were closed. My salary when I applied for my XXXX American Express card was XXXX, it is now {$140000.00}. I work in XXXX XXXX XXXX at another top XXXX bank, and know shady practices when I see them.

Company response to consumer: Closed with monetary relief