Consumer complaint received 2025-12-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: VA

Complaint narrative:
Why does cash app to continue to violate the consumer protection laws or ignore the order that was given to cash app by the cfpb is cash app above the law.

First of all i had a dispute for XXXX back in XX/XX/XXXX which was just paid in XX/XX/XXXX not before losing my house and truck during the time cash app didnt return my disputed funds back in a timely manner. Cash app thinks you should be happy with you received your dispute money back. I receivrd my funds XX/XX/XXXX not 2 days or 3 days after that someone added a debit card not in my name on my account which was a issue in the order from the cfpb so cash app was continuing to allow debit cards not.in the account holders name i contact customer service and was told by 2 reps to.leave it on the account the account was closed and they couldn't do anything anyway I had.one rep tell me for a matter of fact you couldnt changed information on a.closed account and I said yes they did and he said leave it so i.did and money was withdrew from my account again and the dispute was denied again again and again. I had to settle to receive a portion on my money back or I was not going to get anything back how are you going to give customers instruction on what to do causing fraud to the consumer not taking responsibility for your reps misinformed a consumer which cause fraud on ghe customers account. Then after I sign the settlement agreement I was told if I file in further complaints on /or associated with my cash app account or mentioned disputes that I would be sue for breach of contract another viloation after the order was issue months after the order was issue still allowing debit cards not in the smae.name as the account name is another violation. I also have a rep telling me I dont have abritration on your account it is not an investing account another violation trying to intimidate someone so they will give up.because I do bave abritration on my account, I made reviews.on trustpilot about cash app and cash app will comment like.they care giving hope to reached them.out in the app which is misleading and hurtful they did it to all 32 of.my reviews also a violation consumer protection law. Cash app threaten me another violation of.consumer protection laws. I have numerous examples just in the last 6 months of cash app violating the consumer protection law but also they.order.by the cpfb to fix issues. When is enough enough for cfpb to shut them down Im the one being affected no house.or truck have a medical condition that requires me to use certain soaps shampoo and detergent but I cant afford them I have been to the doctor 4 times in the last months before that I have been to a doctor 5 years ago. Also no XXXX tree at my house this year along with no presents for my son because of some company that is selfish and only cares about themselves the monsters of cash app. This is ridiculous and absurd I have ever right to me upset and cash app continues to violate the consumer protection laws.after they were.ordered by the cfpb to fix the issues and they are make it worse and think they are above the law that would be the only reason you would continue to break the law oh that's right they will just intimidate the customers so they woll give up and dont file a complaint with the a federal agency well you got the wrong one here.im going to fight tooth and nail to recovery my things back thats one thing I promise you want to.me stop making complaints and reviews then pay my damages like you should do in the first place as an apology for what yall cause me. It will.never be 100 % again but I will promise you I will have 95.99 % when im done. Im not giving up I will continue to report you do federal agencies as I would have my worse enemy go through what i have gone through and cash app continues to cause more damages after damages. I have uploaded eviction notice picture of my skin after using stuff im suppose to use, screenshots for cash app reps telling me worng information and the threatening letter. All the proof is there.Cash app is going to automatically respond.with we are still working on the issue it will be 60 days you would be lucky if you seen a reponse back in 15 days they do with all complaints.

Company response to consumer: Closed with explanation