Consumer complaint received 2025-12-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: LoanCare, LLC
State: NV

Complaint narrative:
Formal Complaint Against LoanCare for Wrongful Credit Reporting During Approved Forbearance/Deferment To Whom It May Concern, I am submitting this complaint against LoanCare , LLC regarding the wrongful and damaging reporting of 90-day late payments to all three credit reporting agencies ( XXXX, XXXX, and XXXX  ), despite the fact that I was not late and was fully placed under an approved forbearance/deferment plan. 
On XX/XX/year>, LoanCare issued me an official Forbearance Plan Offer Reduced Payment, showing that I was approved to make {$0.00} payments beginning XX/XX/year> through XX/XX/year>. ( Document attached. ) This means I was not required to make any payments during that period and therefore could not legally be reported late. 
However, despite being under a valid forbearance, LoanCare reported me as 30, 60, and 90 days late, which is a clear violation of federal credit reporting laws.

________________________________________ CREDIT LAWS VIOLATED 1. CARES Act Section 4021 If a consumers loan is placed in an accommodation ( such as forbearance, deferment, or payment relief ), and the account was current before the accommodation, the furnisher must continue to report the account as current during the accommodation period.

LoanCare violated this law by reporting me late while I was under an officially approved forbearance plan.

2. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 ( a ) Furnishers are legally required to report information that is accurate and complete.

Reporting late payments while a borrower is in a deferment/forbearance program is inaccurate and causes serious and unlawful harm.

3. FCRA Duty to Correct and Update Information ( 15 U.S.C. 1681s-2 ( a ) ( 2 ) ) If a furnisher discovers that the information furnished is incorrect, they must promptly update and correct it.

LoanCare has failed to correct the false late-payment reporting.

________________________________________ Nature of the Harm Because LoanCare wrongfully reported 90-day late payments, I have suffered : Significant damage to my credit score Denial of credit opportunities Emotional and financial distress Difficulty qualifying for housing and financial services These negative marks are entirely false and occurred only because LoanCare failed to follow federal law regarding forbearance reporting.

________________________________________ Requested Resolution I respectfully request the CFPB to : 1. Investigate LoanCare for unlawful credit reporting practices.

2. Require LoanCare to immediately remove all late-payment reporting from my credit files during the deferment/forbearance period.

3. Require LoanCare to provide written confirmation that the corrections have been made with all three credit bureaus.

4. Review whether LoanCare is systematically misreporting consumers in forbearance.

________________________________________ Supporting Documentation Attached LoanCare Forbearance Plan Letter ( dated XX/XX/year> ) Copies of credit reports showing XXXX late reporting ________________________________________ Thank you for your time and attention to this matter. I request urgent action, as these wrongful late marks continue to harm me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation