Consumer complaint received 2024-10-16 00:00:00
Product: Debt collection — Auto debt
Issue: Threatened to contact someone or share information improperly — Contacted you instead of your attorney
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
I am writing to formally dispute the loan account [ # XXXX ] in accordance with my rights under the Truth in Lending Act ( TILA ) and relevant consumer protection laws. I believe there have been significant violations in the way this account was handled, and I request a full investigation and correction of any errors. 

Navy Federal Banking Routing number # XXXX Illegal collection account to XXXX XXXX account number # XXXX Amount : {$6500.00} XXXX XXXX XXXX Violations Under the Truth in Lending Act ( TILA ) 1. **15 U.S. Code 1601 - Congressional Findings and Declaration of Purpose** The misuse of my credit and the misrepresentation of the terms of this loan violate the stated purpose of TILA, which is to protect consumers from unfair credit billing and credit card practices. The credit extended to me does not align with fair credit practices, and I believe my rights under this statute have been infringed. 

2. **15 U.S. Code 1602 - Definitions** The following sections provide definitions crucial to this case : - ( g ) " Credit '' refers to the right to defer payment of debt, which was improperly extended in this case. 
- ( i ) " Creditor '' refers to XXXX XXXX XXXX, who failed to properly disclose the terms of this loan. 
- ( j ) " Credit Sale '' definitions were not properly followed in the loan agreement. 
- ( k ) " Finance Charge '' and ( p ) " Open-end Credit Plan '' terms were not adequately disclosed or followed. 

3. **15 U.S. Code 1604- Disclosure Guidelines** Subsections ( a ) and ( b ) stipulate that creditors must adhere to strict guidelines when disclosing loan terms. XXXX XXXX XXXX has not met these requirements, as I did not receive clear or accurate disclosures regarding the interest rates, fees, and other critical terms of the loan. 

4. **15 U.S. Code 1605 - Determination of Finance Charge** The finance charges calculated under subsections ( a ) ( 1 ) - ( 6 ), ( c ), and ( d ) were improperly determined, leading to excessive fees. Subsections ( e ) ( 1 ) - ( 6 ) further dictate proper calculation methods, which were not followed in this case. 

5. **15 U.S. Code 1606 - Annual Percentage Rate ( APR ) ** The APR provided under this loan agreement was inaccurate and violated my rights under subsections ( a ) ( 1 ) ( A ) ( B ), ( b ), ( c ), and ( d ). The method of determining the APR was not transparent or compliant with federal guidelines. 

6. **15 U.S. Code 1611 - Criminal Liability for Willful Violations** XXXX XXXX XXXX may be held criminally liable under subsections ( 1 ), ( 2 ), and ( 3 ) for willfully violating the provisions of TILA in handling my loan. 

7. **15 U.S. Code 1640 - Civil Liability** As per subsections ( a ) ( 1 ) ( 2 ) ( A ) ( i ) ( B ) ( 3 ) ( 4 ), ( d ), ( e ) ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ), and ( f ), I reserve my right to seek civil liability and damages for the violations of TILA in relation to this loan. 

8. **15 U.S. Code 1635 - Right of Rescission** I invoke my right to rescind this loan under subsections ( a ), ( b ), ( c ), ( d ), ( f ), ( g ), and ( i ) ( 1 ) ( 3 ) ( 4 ) due to the failure to provide proper disclosures and a valid finance charge. 

9. **15 U.S. Code 1662- False Advertising** XXXX XXXX XXXX in false or misleading advertising under subsections ( XXXX ) and ( XXXX ), leading me to enter into a loan agreement based on incorrect information. 

10. **15 U.S. Code 1681n - Civil Liability for Willful Noncompliance** I am entitled to damages for willful noncompliance with the Fair Credit Reporting Act under subsections ( a ) ( 1 ) ( A ) ( B ) ( 2 ) ( 3 ), ( b ), ( c ), and ( d ). 

11. **15 U.S. Code 1692 - Fair Debt Collection Practices Act ( FDCPA ) ** I believe XXXX XXXX XXXX has violated my rights under subsections ( a ), ( b ), ( c ), ( d ), and ( XXXX ) of the FDCPA by engaging in unfair or deceptive debt collection practices. 

12. **15 U.S. Code 1692g - Validation of Debts** Under subsections ( a ) ( 1 ) ( 2 ) ( 3 ) ( 4 ) ( 5 ), ( b ), ( c ), ( d ), and ( e ), I am requesting verification and validation of this debt. Please provide a detailed account of the original creditor, debt amount, and proper documentation. 

13. **15 U.S. Code 6802 - Obligations Concerning Disclosures** Under subsections ( a ), ( b ) ( XXXX ) ( A ) ( B ) ( C ), I believe there has been a failure to properly notify me of my rights regarding privacy and data sharing under the Gramm-Leach-Bliley Act. 

14. **15 U.S. Code 6803 - Disclosure of Privacy Policies** Subsections ( a ) ( 1 ) ( 2 ) ( 3 ), ( b ), and ( c ) require that privacy policies be clearly disclosed, which was not done in this case. 

15. **15 U.S. Code 6804 - Rulemaking Authority** Subsections ( a ) ( 1 ) ( A ) ( B ) ( C ) ( D ) ( 2 ) ( 3 ), and ( b ) provide rules for compliance, which I believe XXXX XXXX XXXX has failed to follow in this loan process.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief