Consumer complaint received 2025-07-22 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: KEYCORP
State: OH

Complaint narrative:
I had a money market account post to pay 4.7 % interest. My six months ran out or close to called my banker which I knew for 40 years. Her name is XXXX XXXX XXXX. She said I was making 4.7. I sent her pictures of rates that theyll match. I sent her pictures of 4.24 because my 4.7 was supposed to be up. I have text messaging from her and I She told me that I was making 4.7 % interest and I asked her how many days were left she said her screen wont allow that since found out she was telling the truth. The banks computer programming for her screen does not allow her to show when the interest rate on my six months for my money market account was up, but I brought to her attention that it was gon na be up within a day or two she said she would keep an eye on it. She escalated it to her manager his name was XXXX month went by brought it to the Banks attention. There was an investigation its been going on and on. They realize the lady on the phone her name was XXXX I asked for her last name. She said they dont give it out. I said OK. I also asked to talk to the head president of the bank which the bank was called KeyBank. They told me they didnt have his number on a recorded line said that our bank dropped the ball XXXX XXXX XXXX XXXX and XXXX XXXX I do not know his last name, but he is the financial investor for that bank at XXXXXXXX XXXX XXXX  KeyBank, which is a suburb of XXXX Ohio and they keep giving me the runaround on when this thing is gon na be resolved, so I wan na bring it to your guys attention. Ive done everything on my side to try to resolve this problem with the bank. There has been four and five conversations and were not getting anywhere her bosss name is XXXX and he said theyre not gon na make the interest rate up which I feel that I have all the text messages to prove the accusations Im making if you read them it to me its clear as a nose on my face, they owe me the interest. XXXX also wanted me to invest more money with their bank so I would take my eye off the ball on the interest that I lost in my opinion and try to get me to move money elsewhere into their bank. He wanted me to buy index funds and I told him I already have some of those and people went over. Im not interested. This is definitely very stressful to have to go through all this when theyre dead wrong in my opinion I brought everything to their attention that I sent them screenshots. They match interest rates. I brought it all this to their attention a few days prior to this money market account running out on a six month promotional deal and the way I look at it is I could screenshot it them. I did screenshot them a 4.24 I got 1.47 if I did the math correctly it equals I lost interest on 2.54 % for 30 days and it goes to be {$1000.00} an interest that I Lost if you want me to send you all the pictures of the screenshots on all the text messaging from XXXX XXXX XXXX and XXXX XXXX XXXX, which I knew for 40 years. Ill send all the pictures of all the screenshots and it will tell the story basically what I just told you thank you so much sorry for so lengthy but Im just upset. again my name is XXXX XXXX. My phone number is XXXX. If you need anything else please dont hesitate to call. It might make more sense to talk than all these texting. Thank you.

Company response to consumer: Closed with monetary relief