Consumer complaint received 2022-10-10 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: NAVY FEDERAL CREDIT UNION
State: OH

Complaint narrative:
Navy Federal Credit Union Billing Error Dispute CFPB Account Number : XXXX I have reasonable cause to believe that I have been extorted! 
NAVY FEDERAL CREDIT UNION is engaging in unlawful extortion means by knowingly furnishing false and misleading information while having reasonable cause to believe the information is inaccurate. I have put NAVY FEDERAL CREDIT UNION, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX on notice on XX/XX/2022 and XX/XX/2022 via United States Postal Service Certified tracking service mail, that account # XXXX is a billing error. The erroneously billing statement shows that a computated billing statement has an error. Pursuant to section 1666 of title 15 under the terms of the Fair Credit Billing act, the bank as the creditor was to determined the validity of the debt in question as well as refund the credit balance in good faith to the cardholder. Fair Credit Billing Act states that a creditor may not collect any disputed amount. As a federally protected consumer, who does not need to pay, the creditor can not restrict, accelerate payment, close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. NAVY FEDERAL CREDIT UNION has violated this dispute by restricting my credit card account. Reporting negative inaccurate information to non-affiliated third parties without my lawful consent. NAVY FEDERAL CREDIT UNION has willfully done this with the intent to coerce repayment of extensions of credit. They have also withdrawn funds from checking account without my authorization. Upon my billing error dispute with NAVY FEDERAL CREDIT UNION and its agent ( XXXX ) XXXX XXXX ( XXXX ), XXXX XXXX XXXX ( XXXX ) has breached their fiduciary duties. According to the law, NAVY FEDERAL CREDIT UNION did not respond to my dispute. NAVY FEDERAL CREDIT UNION proceeded to keep account in negative status and ignored my demands as the cardholder. Account # XXXX was never updated or accounted for billing error instead fees were charged to account and harassing phone calls, emails, and restricting of all accounts were placed. Once I put NAVY FEDERAL CREDIT UNION & agent ( s ) XXXX XXXX ( XXXX ) and XXXX XXXX XXXX ( XXXX ) to clarify and rectify this matter with the banks obligations to the cardholder on this matter they have ignored my dispute. They acted in bad faith and retaliation to harm my financial reputation. I have put them on notice to exercised my rights as a consumer and disaffirmed any alleged contract with them due to the breach of their fiduciary duty. 
Congress has made it clear that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. I have reasonable cause to believe this transaction was conducted knowingly and intentionally in bad faith. It is the purpose of TILA to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices. I have reasonable cause to believe the bank used their undue influence to induce me into a contract of adhesion. The bank acted in bad faith and has been unjustly enriched as a result of undue influence. 
The banks failure to maintain the integrity of my nonpublic personal information, my consumer credit reputation has been jeopardized due to punishment for the nonpayment of an extension of credit. Congress has also stated that unfair credit reporting undermines public confidence, which congress has made clear, is essential to the continued functioning of the banking system. 
I have never been explained my right to opt out of the disclosure of my nonpublic personal information to nonaffiliated third parties. I did not authorize, nor consent to nor would I ever knowingly consent to the furnishing of any negative information to any nonaffiliated third parties. This fraudulently furnished negative information causes a restraint of trade and commerce and violates TILA, FCRA, GLBA, CFPA, the Sherman Antitrust Act, Robinson-Patman Act, Clayton Act , FTC ACT and RICO Act. Any payments made on this account were a result of threat, duress, and coercion. This has been done as a retaliatory statue that NAVY FEDERAL CREDIT UNION has done this to coerce me to make payments of an alleged debt without proof of claim. I am aware that nothing under the Fair Credit Reporting Act REQUIRES a financial institution to furnish negative information to a consumer reporting agency. I DID NOT and I DO NOT consent to any negative information being disclosed to nonaffiliated third parties without my lawful authority. NAVY FEDERAL CREDIT UNION and the consumer reporting agencies ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX L.L.C. ) involved have used my nonpublic personal information without my lawful authority to bring harm to me and my financial reputation. NAVY FEDERAL CREDIT UNION along with the help of the Consumer Reporting Agencies ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. ) are knowingly and willingly committing aggravated identity theft to collect on an extension of credit and punish me for no repayment thereof. This is a violation of XXXX XXXX Code XXXX and XXXX XXXX Code XXXX and everyone involved shall be held criminally liable for engaging in racketeering activity. 
Chief XXXX XXXX XXXX XXXX of NAVY FEDERAL CREDIT UNION has breached fiduciary duty and failed to provide me with any documentary material certifying that I gave my lawful consent for my nonpublic personal information to be disclosed to nonaffiliated third parties. If this documentary material can not be provided, this has been fraudulently furnished information with forethought and malice as a means of bringing harm to me and my financial reputation. Pursuant to 15 USC 1666b, a creditor may not treat a payment on a credit card account under an open end-consumer credit plan as late for any purpose. This breach of fiduciary duty would render any alleged contract or agreement with the consumer, whether implied or explicit, illegal. 

I have reasons to believe that Chief Financial XXXX XXXX XXXX XXXX of NAVY FEDERAL CREDIT UNION has breached his fiduciary duty and failed to provide me with authenticated documentary evidence. On XX/XX/2022 XXXX XXXX XXXX sent via XXXX XXXX XXXX XXXX documents that did not provide my indebtedness unauthenticated documents. 
NAVY FEDERAL CREDIT UNION has caused stress and duress in ordinance of this matter at hand.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation