Consumer complaint received 2025-06-19 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: The J. G. Wentworth Company
State: NC

Complaint narrative:
My debt resolution program with XXXX started in XX/XX/XXXX and ended in XX/XX/XXXX. I still have XXXX open account ( XXXX XXXX ) that a lawyer is now contacting my husband about. This account was settled and payments were made to them. At some point XXXX XXXX stopped receiving payments. There were a few times during the program that I missed payments, but I called every time to make sure that I had the money in my account with out affecting my payments that were due. I was told that it would be deferred until the end of the program and at no time was I ever told the payments had to be made up during the regular course of this program. I have sent in MANY collection letters from this company this company as well as the documents from the law office. I was NEVER told that the payments to XXXX XXXX weren't being made or that it needed attention. THE PAYMENTS JUST STOPPED!!! 



I have called XXXX and sat on hold for hours ( an hour at a time ) at least 8 times about these accounts since XXXX. I have emailed. I have offered repeatedly to pay more into the program if need be, even though I still have {$1000.00} of MY money in my account to work with. In addition I am sure that a few accounts settled for much less than on the original contract and there would be credit there as well. Nothing is being done to resolve this, communication is LACKING and now I have a lawyer calling my husband. When i reach out to XXXX XXXX via email, I usually get a call from a supervisor that always says " give me until Friday or another day, to see what we can do ''. No follow ups are ever made. I am the one reaching out again after time has passed. XXXX not being unreasonable, this was a service they were contracted to provide and I need this attorney off of my back. 



XXXX called XX/XX/XXXX and said the debtor now wants 85 % of the debt in XXXX lump sum. It's like no one is interested in working. I'm in this predicament because they fell through on payments for a debt and I was not notified. Now it is with a lawyer ( XXXX XXXX Firm ) because no one would answer me when I inquired about it MULTIPLE times ( A LOT ) since XXXX. Now they will only settle for 85 % of the debt ( I'm furious because originally it was a fraction of that ) with no money to pay it. The original settlement was for XXXX and I paid about XXXX of that before the payments just stopped. Now they are saying I have to pay close to XXXX in XXXX lump sum in addition to the money XXXX I have on my account and the {$1600.00} payments that were already made. that is a total of over XXXX is more than the entire debt was to begin with before it was settled. Maybe there are fees, But this is not my fault. The ball was dropped. I am so upset. I don't have that kind of money sitting around or I wouldn't have needed them to begin with. I need your help how to resolve this because it has went on way to long. I have inquired XXXX since XXXX when my program was complete. Of course they offered me XXXX of their loans that i didn't qualify for the other time they offered it. How is it fair to me o have to pay a very high interest loan for an additional XXXX years on their mistake? I offered to make more payments to them. My husband just had a total XXXX XXXX XXXX weeks ago and is out of work without pay. We are living on my income which is only XXXX a year. Here we are almost 8 MONTHS later and no resolution. It is not making sense to me. I need you help I have trusted JG Wentworth to keep me informed and to work on my debt. They sure didn't mind taking my money.

Company response to consumer: Closed with explanation