Consumer complaint received 2024-12-14 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Municipal Collections of America Inc.
State: MD

Complaint narrative:
There were two flags against my registration reported by MCOA ( at direction of XXXX XXXX Police Department for Speed Camera tickets ). 

I paid the two flags and then paid the two tickets to release my registration. Car has been sitting in garage since XX/XX/XXXX due to registration. I called MCOA after waiting for a reasonable time for the flags and tickets to be cleared, but they said that they would not release the flags/tickets from MVA record until other unreported tickets were paid ( as far back as XXXX ). 

I explained to them that as far as MVA records show, if I pay the flags ( which I did ) and those two listed tickets, they would let me renew my registration. The agent was very unprofessional and insisted that MVA did not know of the other outstanding tickets. I asked then, why weren't they addressed or flagged against my previous registrations period and she said that I had to pay them. It didn't seem fair to pay something that I don't recall. I asked her to send me proof of the tickets and she said that I should have ticket notices of the outstanding violations. I told her that I don't recall those tickets and need proof. She said she would send me proof, but instead sent me a list of all tickets she mentioned on the phone without pictures or proof. just a list. I called back and said that i couldn't see or pay them due to a pin number and citation number.

She said that I can pay through her ( each ticket was {$40.00}, but their fee was {$140.00} for each {$40.00} ticket ). Also, on the list were the two tickets that I already paid ( XXXX and XXXX ). Same flag numbers that were paid in XX/XX/XXXX which appeared again recently in XXXX. 

I called XXXX XXXX Police Department and they said that they didn't have record of payment ( as MCOA only accounted for one after I provided receipt, but yet that paid ticket is on my record again and duplicate flagged ). I am not paying twice for same flags.

I think this is retaliation from me requesting MCOA to stop calling me incessantly. They obtained my number after my initial contact and started harassing me with calls. I was planning on paying the tickets, but now feel taking advantage of with this duplicate ticketing/flagging and also, purging old tickets from 6-7 years ago to add to a current collection. 

XXXX couldn't send me copies of original citations and gave me a site to go on. When i went on the site, I needed a citation number and a pin to see the actual ticket which XXXX said they didn't have or MCOA didn't have. 

The fact that they are re-flagging me is what I'm complaining about. 

Also, I saw a glimpse of vehicles that I owned which were not mine on my MVA record ( I don't remember how to get back to that site ). It said that I owned a XXXX XXXX, a XXXX XXXX XXXX with different VIN # ( never had I owned that year. Mine is XXXX ), and a XXXX XXXX XXXX ( which I remember my mom owned when she was alive, and her name is XXXX XXXX and mine is XXXX XXXX ).

Please advise what to do. I am contemplating reaching out to a lawyer, but saw this site.

Thank you.

Company response to consumer: Closed with explanation