Consumer complaint received 2025-03-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
See attachments. 

XXXX I am writing to formally dispute inaccurate and incomplete information reported on my credit report by [ TransUnion ]. The account in question is a secured loan ( Account Number : XXXX ), which was opened on XX/XX/XXXX and reported as closed on XX/XX/XXXX. Despite the account being marked as " Closed '' and " Current, '' there are significant inaccuracies in the payment history that are negatively impacting my credit score and my ability to access fair credit terms. 

Key Details of the Issue : Inaccurate Payment History : The payment history for this account shows incorrect delinquency statuses for XX/XX/XXXX ( 60 days late ) and XX/XX/XXXX ( 30 days late ). These statuses do not reflect my actual payment behavior, as the account was consistently paid on time and closed with a {$0.00} balance. 

Failure to Verify Information : I have previously disputed this information directly with the credit reporting agency, but the inaccuracies remain unresolved. The agency has failed to verify the accuracy of the reported information, as required under Section 611 of the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681i ).

Harmful Impact on Credit Profile : The presence of this inaccurate information has caused significant harm to my credit score and has hindered my ability to obtain favorable financing terms. This violates my rights as a consumer under the FCRA and the Equal Credit Opportunity Act ( ECOA, 15 U.S.C. 1691 ). 


Follow-Up : Despite my efforts, the credit reporting agency failed to correct or remove the inaccurate information within the 30-day investigation period required by the FCRA Current Status : The account remains on my credit report with incorrect delinquency statuses, and I have not received a satisfactory resolution from the credit reporting agency or the furnisher of the information. 

Request for Resolution : I am requesting that the CFPB assist in resolving this issue by : Ensuring that the credit reporting agency conducts a proper investigation and verifies the accuracy of the reported information. 
Requiring the removal of the inaccurate information from my credit report. 

Holding the credit reporting agency and the furnisher accountable for any violations of the FCRA, ECOA, or other applicable laws. 

XXXX XXXX XXXX  : I am writing to formally dispute the inaccurate and unlawful reporting of an account associated with XXXX XXXX XXXX ( Account # XXXX ) on my credit report. This account is being reported as a " Collection/Chargeoff '' despite the issuance of a Form 1099-C, Cancellation of Debt, by the creditor. This reporting is in direct violation of the Fair Credit Reporting Act ( FCRA ) and other applicable laws. 

Key Facts and Timeline : Issuance of Form 1099-C : XXXX XXXX XXXX issued a Form 1099-C for this account, legally confirming that the debt has been canceled. Under the Internal Revenue Code ( IRC ), the issuance of a 1099-C signifies that the creditor has forgiven the debt and no longer has the legal right to collect or report it as a derogatory item. 

Inaccurate Reporting : Despite the cancellation of the debt, the account continues to be reported as a " Collection/Chargeoff '' on my credit reports with TransUnion, This is a clear violation of the FCRA, which requires that all information reported to credit bureaus be accurate, complete, and verifiable. 

Actions Taken : I submitted a formal dispute to TransUnion, via certified mail, demanding the deletion of this account due to the issuance of the 1099-C.

Despite my dispute, the credit bureaus have failed to correct or remove the inaccurate information within the 30-day investigation period required by the FCRA. 

Harm Caused : The continued reporting of this account as a derogatory item has caused significant harm to my credit profile, including : Denied credit applications. 
Higher interest rates on loans and credit products. 
Emotional distress and financial hardship. 

Legal Basis for Dispute : Violation of the FCRA : The continued reporting of this account as a " Collection/Chargeoff '' violates 15 U.S.C. 1681c, which requires that credit reporting agencies ensure the accuracy of the information they report. Additionally, the creditor no longer has a permissible purpose to report the account as derogatory after issuing the 1099-C, as outlined in 15 U.S.C. 1681b ( a ) ( 2 ).

Violation of the IRC : The issuance of the Form 1099-C confirms that the debt has been canceled, and the creditor no longer has the legal right to collect or report it. Continued reporting of the account as a derogatory item is inconsistent with the IRC and constitutes unlawful behavior. 
To resolve this issue, I am requesting the following actions : Immediate Deletion of the Account : The account # XXXX must be immediately deleted from my credit reports with TransUnion XXXX. The issuance of the 1099-C confirms that the debt has been canceled, and there is no legal basis for its continued reporting. 

Investigation and Verification : If the credit bureaus do not delete the account, I demand a full investigation into the accuracy of this reporting. Under the FCRA, credit bureaus are required to verify the accuracy of disputed information within 30 days of receiving a dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief