Consumer complaint received 2025-08-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: ALLY FINANCIAL INC.
State: PA

Complaint narrative:
My name is XXXX XXXX and this complaint is for my mom XXXX XXXX too we got this email and text message saying this Action Required : Call us to verify some information. 
We're always working to make sure your accounts are safe. 

XXXX, we need you to call us. We restricted your XXXX Account ending in XXXX because we detected unusual activity on XX/XX/year>. Right now, you XXXX not be able to log in or transfer money out of your account. 

Call our fraud prevention line at XXXX for help. We're available Monday through Friday from XXXX am - XXXX pm XXXX and on weekends from XXXX am - XXXX pm XXXX. Outside of those hours, you can call XXXX XXXX at XXXX. 
We're always working to make sure your accounts are safe. 

XXXX, we need you to call us. We restricted your Spending Account ending in XXXX because we detected unusual activity on XX/XX/year>. Right now, you may not be able to log in or transfer money out of your account. And this Action Required : Call us to verify some information. 
We're always working to make sure your accounts are safe. 

XXXX, we need you to call us. We restricted your Spending Account ending in XXXX because we detected unusual activity on XX/XX/year>. Right now, you may not be able to log in or transfer money out of your account. 

Call our fraud prevention line at XXXX for help. We're available Monday through Friday from XXXX am - XXXX pm XXXX and on weekends from XXXX am - XXXX pm XXXX. Outside of those hours, you can call XXXX XXXX at XXXX. 
We're always working to make sure your accounts are safe. 

XXXX, we need you to call us. We restricted your XXXX Account ending in XXXX because we detected unusual activity on XX/XX/year>. Right now, you may not be able to log in or transfer money out of your account. And when she called to verify her identity with yall and the inactivity with XXXX XXXX XXXX XXXX with add the note to her account so they can review it and investigate it but when she ask about the XXXX being unrestricted and undeactive and deactivate when it will be fully activated and unrestricted they say it will be restricted and deactivated but they say when it will be unrestricted and active fully again and also they blocked her username name XXXX When she try to login it say this Online Access Temporarily Blocked Your username is currently blocked, inactive or not enrolled. Please call us XXXX for help. when she ask them about that when it will be unblocked they didnt say when it will be unblocked and she got this email Your password change wasnt successful Your online access has been temporarily blocked. 

XXXX, we did this for your protection after multiple unsuccessful attempts to change your password or recover your password hint. 

Call us to regain access to your account. And when I called after I got the email and text message to verify my identity and my account in activity and the agent told me I didnt have to call in my mom just have to and I told him and he told me he will note it down on my account and her account so they can review and also she and me need our debits cards unrestricted and fully activated again and her XXXX XXXX and undeactive and she need her bank access to be fully restored back online and access granted back to her and all the features activated fully again and same for me as well for XXXX XXXX and make sure everyone is active on ours saving account and checking account and fully restored and back online and granted access to for both persons and active and unrestricted and and please review the accounts close and account restricted and keep them accounts open and unrestricted the XXXX XXXX unblock the XXXX XXXX so I can use it somewhere else or undeactive and active back online so I can use it somewhere else again and investigated this issue and all my complaints and appeals and review it again after the first decision is made we didnt do nothing wrong to get XXXX restricted and account restricted and her access blocked and please unblocked her online access and reactive back online so she can login fully and we didnt do nothing wrong to get our accounts closes for no reason and I like to report the last worker when my mom called in for help she didnt want to help my mom and she just hang up the call she didnt know her name she want her investigation and punishment and I missed a call from XXXX but I dont know what they wanted but they never left me a voicemail I need yall to look into it to see why they call me for and I need these issues and complaints to be resolved by the end of XX/XX/year> this is a urgent and urgency emergency matter etc. Checking Account : XXXX- XXXX Account : XXXX etc.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation