Consumer complaint received 2025-10-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
I have maintained XXXX XXXX XXXX Credit Card accounts for many years, both used exclusively for my companys operations and never for personal expenses. 
The first account carried an {$80000.00} credit limit. ( XXXX ) The second account carried a {$70000.00} credit limit. ( XXXX ) Both accounts were opened under the same business and have a long history of timely, responsible use. 
Over the past two months, my business experienced a temporary cash-flow delay that prevented me from paying the full statement balance on the first card. However, I continued making substantial monthly payments of approximately {$2000.00}. The minimum payment shown was around {$65000.00}. Despite my consistent payments and good faith effort, XXXX reported this business account as delinquent to my personal credit reports with Experian, XXXX, and XXXX. 
Only days later, XXXX closed my second business card account, which carried a {$70000.00} limit and had always been in excellent standingpaid well above the minimum payment and never late. The closure occurred without any prior notice or reason given. 
These actions have caused significant harm. Chases decision to report a business account to my personal credit file, while withholding positive history and closing another healthy account, caused my personal credit score to drop dramatically. As a direct result, I was unable to refinance my personal mortgage ( approximately {$6300.00} per month at 7.8 % ), costing me thousands of dollars in additional interest each month. 
________________________________________ Why I believe this is unfair or inaccurate : Both cards were clearly business accounts, used solely for legitimate company expenses. 
For years, XXXX did not report these accounts to my personal credit when in good standing. 
Selectively reporting only negative information while withholding years of positive activity and high credit limits is misleading and unfair to the consumer. 
The sudden closure of the second {$70000.00} business account, despite perfect payment history, compounds the financial harm and appears retaliatory or arbitrary. 
The Fair Credit Reporting Act ( FCRA ) requires that information furnished to consumer credit bureaus be accurate and fair. Reporting only adverse data on a business account personally guaranteed by the owner misrepresents the full context of the account and harms the individuals personal credit profile. 
________________________________________ Requested resolution : Remove both XXXX XXXX XXXX accounts and all related derogatory information from my personal credit reports. 
Restore or reclassify the closed {$70000.00} business account as closed in good standing, or ensure it is removed from all consumer credit bureaus. 
Confirm in writing that XXXX will limit the reporting of business credit accounts to business credit bureaus ( e.g., XXXX XXXX XXXX, Experian Business ) unless they commit to reporting all activity positive and negative consistently and transparently

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation