vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2019-11-23 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
ON XX/XX/XXXX I SENT A WIRE THROUGH CITIBANK TO A BANK IN XXXX FOR {$2500.00} USD ( XXXX EUROS ). ON XX/XX/XXXX THROUGH AN INTERNAL AUDIT WITH THE VENDOR WE WERE SUPPOSED TO SEND THE MONEY TO, WE REALIZED THE VENDOR DID NOT RECEIVED THE WIRE THAT WE SENT ON XX/XX/XXXX. WE CALLED CITIBANK ON XX/XX/XXXX AND SPOKE WITH XXXX AND HER SUPERVISOR XXXX AT THE WIRE DEPT. XXXX OPTION 1. THEY SAID THEY WOULD RESEARCH AND FOR US TO CALL BACK ON FRIDAY. WE CALLED BACKED ON XX/XX/XXXX AND WAS GIVEN A CASE NUMBER XXXX AND WAS TOLD TO GIVE A CALL BACK WITHIN 2-10 BUSINESS DAYS. ON XX/XX/XXXX THE BANK IN XXXX CONFIRMED THEY RECEIVED THE FUNDS, BUT DID NOT APPLY TO THE ACCOUNT HOLDER. ON THE SAME DAY XX/XX/XXXX WE RECALLED THE FUNDS AND WAS TOLD TO CALL BACK WITHIN 2-10 DAYS BUT IT SHOULD BE NO LATER THAN 3 DAYS. XX/XX/XXXX WE CALLED BACK AND WAS GIVEN A GLOBAL ID NUMBER FOR THE WIRE TRANSFER XXXX AND SPOKE W/ XXXX A SUPERVISOR. SHE SAID TO CALL BACK AND SHE LOOKS INTO IT XX/XX/XXXX. WE CHECKED BACK IN ON XX/XX/XXXX AND HAD TO REQUEST TO ESQUALATE BECAUSE THE REPRESENTATIVE DID NOT KNOW HOW TO HELP US. THEY ALSO SAID THE BANK IN XXXX HAS REQUESTED XXXX EURO FEE TO INVESTIGATE OUR WIRE. 

WE HAVE WAITED PAITENTLY FOR CITIBANK TO RESOLVE THIS ISSUE BUT THEY HAVE FAILED TO DO SO. WE WOULD LIKE TO REQUEST YOUR ASSISTANCE IN HELPING US WITH GETTING OUR MONEY BACK FOR US SO WE CAN CLOSE OUR ACCOUNT WITH THIS AWFUL BANK.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
I have been paying biweekly for the last year and half. My payment is XXXX a month. I pay {$800.00} dollars every two weeks. I pay XXXX  from one Huntington account to another Huntington account. They have been charging me late fees and now have returned my check for the first time this month. They state they will not take partical payment even thought I pay more than expected each month.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Global Credit & Collection Corporation
State: FL

Complaint narrative:
I had a XXXX  Card and then entered into a debt counseling program. There was an outstanding balance from XXXX that was turned over to Global Credit and Collection ( Global ). My issue is with Global. I  received a letter in XXXX. I mailed a check in the envelope and stub printed and sent to me by Global. It was to a PO Box . It was returned by the USPS. I tried calling Global, I either get XXXX wanting a credit card number or I get voicemail box. No way to pay online was provided in the letter. I filed a XXXX Complaint. Global stated the PO Box is valid, but, provided a STREET ADDRESS and a web address, after three exchanges through XXXX. I attempted to pay the {$34.00} I owe online. I get a message that payments must be greater than or equal to : {$200.00}. I DO NOT OWE ANYWHERE CLOSE TO THAT AMOUNT. I do owe the {$34.00}. I tried calling XXXX  to pay them dir, but, once an account is turned over, they can no longer accept payment. Global seems to be a very unprofessional and scamming organization. Theres no business website that I could find. Requires a payment WAY ABOVE what I owe, I cant speak to someone here in the States. I have a check ready to mail, but, I am rather hesitant because I dont trust Global. Please look into this organization. Seems like a rip off, scamming organization.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
I am writing this due to non compliance with the XXXX Equifax, Equifax, XXXX ). They have failed to remove information that was affiliated with personal details that were challenged in the past. I strongly believe that they are in violation of the FCRA and are outright refusing to uphold the law.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
I am writing this due to non compliance with the XXXX XXXX, XXXX, TransUnion ). They have failed to remove information that was affiliated with personal details that were challenged in the past. I strongly believe that they are in violation of the FCRA and are outright refusing to uphold the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
I am writing this due to non compliance with the XXXX XXXX, XXXX, XXXX  XXXX. They have failed to remove information that was affiliated with personal details that were challenged in the past. I strongly believe that they are in violation of the FCRA and are outright refusing to uphold the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: HCFS Healthcare Financial Services of TeamHealth
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT. 

DELETE AND REMOVE. DO NOT REPORT, RE-REPORT, TRANSFER OR SELL. SEND PROOF OF A ORIGINAL CONTRACT BETWEEN ME AND SAID CREDITOR/COLLECTIONS SO THAT I MY INSPECT MY " WET INK ; SIGNATURE. IF NO CONTRACT. NO NEED TO INVESTIGATE, RE-INVESTIGATE PLEASE DELETE, REMOVE AND UPDATE TO ALL 3 CREDIT BEAUS WITH PROOF OF SERVICE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XXXX, equifax and XXXX  has information on my credit report that i did not gie my permission to report. i had not notified of these accounts. this information is inaccurate/not mine/fraud. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, MA XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, MA XXXXXXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX, XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXXNOT MINE, PLEASE DELETE. 
XXXX  XXXXNOT MINE, PLEASE DELETE. 
XXXX  XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
DEPT OF EDUCATIONXXXXNOT MINE, PLEASE DELETE. 
XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE,  PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
Capital One worst bank in America I have account Kohl 's and I have account with XXXX  and got {$2700.00} I got XXXX in XX/XX/2017 and I got Kohl 's and XX/XX/2017 still at {$300.00} and that was two years ago and never missed a payment.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
experian, XXXX  and XXXX  has information on my credit report that i did not gie my permission to report. i had not notified of these accounts. this information is inaccurate/not mine/fraud. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX  XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, MA XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX, MA XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX, FL XXXX MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXX, FL XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX  XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX, XXXXXXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXXNOT MINE, PLEASE DELETE. 
XXXX  XXXXNOT MINE, PLEASE DELETE. 
XXXX  XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
DEPT OF EDUCATION/XXXXNOT MINE, PLEASE DELETE. 
XXXXXXXXNOT MINE, PLEASE DELETE. 
XXXX XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX  XXXX XXXXNOT MINE, PLEASE DELETE. 
XXXX/DPT ED/XXXX XXXXNOT MINE, PLEASE DELETE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Franklin Collection Service, Inc.
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: General Motors Financial Company, Inc.
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: ENCORE CAPITAL GROUP INC.
State: NC

Complaint narrative:
Midland Credit Management repeatedly called me during work hours after four request over a span of 45 days begging them to stop. I had just began gainful employment, explained my loss of income, wife in school, our XXXX XXXX  old and XXXX XXXX old ( born just after losing job ) .. They continue to exploit my work-focus and ability to earn, and earn reputation through harassment. Very upset with this company.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: LDF Holdings, LLC
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Nelnet, Inc.
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CL Holdings LLC
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
TRANSUNION IS REPORTING AN ACCOUNT FROM XXXX  XXXX XXXX ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: PENNYMAC LOAN SERVICES, LLC.
State: FL

Complaint narrative:
My complaint is about my mortgage company, Pennymac Loan Services, not processing my payments. On XXXX XXXX XXXX, we called in a payment as usual to the automated symstem for our XXXX due date. 
At some point after XX/XX/XXXX we realized that the money had not been taken out of our account so we called Pennymac and they said that they had a note in the computer that it was it was called in on the XXXX but it hadn't gotten to the right department yet because they were backed up with their processing. We had approximately 3-4 more conversations before XX/XX/XXXX with Pennymac trying to follow up and they assured us that we would not be charged a late fee. However, on XX/XX/XXXX, we received our XXXX statement which reflected that we still owed for XXXX in addition to XXXX. We then called and spoke with a XXXX on XXXX. At that point XXXX rescheduled our XXXX payment for XX/XX/XXXX which we were later informed that it should not have been done that way as it made it look like a late payment. On XX/XX/XXXX we called back and spoke to XXXX who I think was the one who told us that the delay in processing was due to California fires which was also affecting many other customers but they were working on getting it straightened out. On XXXX we called our XXXX payment in to the automated system and it said payment was received. 
On XX/XX/XXXX we called back again and spoke to XXXX since the money for XXXX and XXXX had still not been taken out of the account. XXXX said that they had a new system and were behind on thousands of peoples accounts, not just ours, and to give them 4-6 days to get it straightened out. We called back on the XXXX and spoke to XXXX and she said that they were still working it. We were worried about our credit being adversely affected and potential foreclosure proceedings being started since the statements still showed us being delinquent and Pennymac gave us no documentation that the delay was due to their systematic issues. Finally, we called back on XX/XX/XXXX to see if they would give us documentation to assuage our concerns. They said they could not generate anything like that so we let them know that we would be filing a complaint since we were aware of people having foreclosure started on them unjustly when they were verbally assured that their account was in good standing even though the statements reflected otherwise.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Associated Credit Services, Inc.
State: NY

Complaint narrative:
I dont know who associated credit SE I reporting me on my XXXX report witch I have no knowledge about, I am requesting that this Comsumer report please be removed as it is a fraudulent act not on my behalf, I have not authorized/ given permission or granted access to my personal information that was use file for accounts.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
Td auto finance they know i only get social security and va on the car loan. I couldn't afford to pay it due to my husband 's passing they hired a lawyer to harress and said they would sue me. Got XXXX. XXXX XXXX XXXX i tired to be polite but novue was mean. I have done all they ask to show my low income but they still state they will sue me. I can not afford a lawyer have no car i turned it in when i can not afford it. They are bullies.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
XXXX  IS REPORTING AN ACCOUNT FROM BANK OF AMERICA ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: J. Mark Heldenbrand PC
State: FL

Complaint narrative:
THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT. 
.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-11-23 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — 
Company: U.S. BANCORP
State: CA

Complaint narrative:
Us bank who is holding my heloc loan for my personal residence mortgage offered me a refinance of heloc so I took offer and accepted. The auto payment that was on file after refinance stopped they said they mailed me bill but I never received the mail. Then I was late when I called them by 1 day to pay the monthly bill but they reported to the credit bureau already. I blame the Mail not getting to my home.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Block, Inc.
State: GA

Complaint narrative:
How you doing i recently had ordered a new cash app card on XXXX 3019 which i haven't received my boss sent my pay which was XXXX on XX/XX/XXXX2019 which was on my account i called a number that was on XXXX that was supposed to be a cash app support number when i called i jus wanted some help but the person which was a dude ask me to download a app which was called quick sort and after that some way he got into my account which was hack and took all my money off which was a total of XXXX already had money on there he was a impersonator and this happen on XX/XX/XXXX2019 he unlinked my whole cash app account now i have nothing at all i really need my money i have not one dime and im out of town im in need of help please please i wish i can talk to someone over the phone and really no action had been taking cash app only to emails and that's not far at all please help thanks

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc.
State: CA

Complaint narrative:
On XX/XX/2019, I made a {$15000.00} payment to my mortgage servicer, Mr. Cooper, and instructed that the entire payment be applied to my principal balance. Mr. Cooper applied {$850.00} of the payment to interest. I have contacted Mr. Cooper and it has not corrected the error.

Company response to consumer: Closed with explanation