Consumer complaint received 2026-04-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XX/XX/year> Select Portfolio Servicing , Inc . XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX RE : Qualified Written Request / Notice of Error Account Number : XXXX Property Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX QUALIFIED WRITTEN REQUEST / NOTICE OF ERROR Pursuant to the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2605 ( e ) and Regulation X, 12 C.F.R. 1024.35 To Whom It May Concern : I am submitting this letter as a formal Qualified Written Request ( QWR ) and Notice of Error under RESPA Section 6 regarding the above-referenced second mortgage loan, which was recently transferred to your servicing from the prior servicer, XXXX XXXX ( prior loan number : XXXX, located at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. BACKGROUND I have been making payments on this loan for approximately 20 years. Following the transfer of servicing to your company, I discovered that the principal balance shown on your statements is significantly higher than the balance reflected on statements I received from the prior servicer, XXXX. I have contacted your company three times by phone and in writing, and provided copies of statements from the prior servicer as evidence of the correct balance. Your only response has been that you are " still in the process of obtaining documentation from the prior servicer. '' This does not relieve you of your legal obligations under RESPA. ERRORS ASSERTED I assert the following errors : 1. Incorrect principal balance Your statements show a principal balance materially higher than what was reflected on statements from the prior servicer, copies of which are attached to this letter. 2. Failure to accurately transfer loan records The balance discrepancy indicates that complete and accurate loan information was not properly transferred to your servicing, in violation of Regulation X. 3. Failure to investigate and correct errors Despite multiple contacts and written evidence submitted by me, no correction has been made. INFORMATION AND DOCUMENTS REQUESTED Pursuant to 12 C.F.R. 1024.36, I hereby request the following : 4. Complete payment history from loan origination to present, showing how each payment was applied to principal, interest, and any fees. 5. A detailed written explanation of how the current principal balance was calculated. 6. Confirmation of the interest rate currently being applied to this loan. 7. All loan documents and records received from the prior servicer, XXXX, at the time of servicing transfer. 8. Any loan modification agreements, amendments, or change-of-terms notices associated with this account. 9. An accurate payoff statement valid through [ INSERT YOUR EXPECTED CLOSING DATE ]. DEMAND FOR COMPLIANCE You are required by law to acknowledge this request in writing within 5 business days of receipt, and to provide a full written response within 30 business days. Failure to comply constitutes a violation of RESPA for which I may seek actual damages, statutory damages, costs, and attorney 's fees pursuant to 12 U.S.C. 2605 ( f ). ATTACHED EVIDENCE The following documents are attached to this letter : 10. Statements from prior servicer ( XXXX ) showing principal balance and loan terms. 11. Current statements from Select Portfolio Servicing showing the disputed higher balance. 12. [ Add any additional documents here ] I expect a prompt written response to the address listed above. Please be advised that I am also filing a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX CC : Consumer Financial Protection Bureau ( CFPB ) consumerfinance.gov/complaint XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation