Consumer complaint received 2024-06-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Company explaining amount owed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
In late XX/XX/XXXX I attempted to set up automatic drafting of my car payment to Bank of America through my XXXX banking account via bill pay. This is through my business account so that I can depreciate the vehicle mileage, gas, etc. On XX/XX/XXXX I happened to look at my balance and it seemed that it was a couple XXXX dollars high. XXXX begin going back through my statements and noticed that, there was not a payment coming out for my car note. I then went into XXXX bill pay and saw that it never finalized it set up or was waiting for me to verify one additional step that I never noticed. I immediately logged into the Bank Of America app went to my payment And paid XXXX which is 3 months plus late fee ( by my calculations ). The payment registered and scheduled successfully on Monday the XXXX and I thought that I had dodged a bullet and would pay one additional payment before XXXX. Then on Wednesday, XX/XX/XXXX while on the private property of XXXX XXXX XXXX XXXX, which the towing company did not have the permission to be on, which is required as it is a school and a church, I discovered a tow truck backing up to my vehicle. I stopped the driver before he could connect to my vehicle or even touch it and told him not to touch my vehicle that this had been paid two days ago and he must have old information. I then contacted Bank Of America and was transferred to the repossession department, where I was told that the payment that I had made on Monday can not be done the way that I have made every single payment in the past via the Bank of America XXXX, and that payment was not recognized, even though it showed to be on its way to their bank. They stated that I must go into a branch. And pay XXXX in person and then get an employee of the bank to contact Bank Of America repossession department and verify the payment with their employee credentials. I said I will call you back in XXXX minutes. I called my brother who has a Bank of America commercial account, and he was driving on the interstate and pulled off went straight into a branch paid the exact amount cash had the branch manager contact the repossession department verify the funds and I thought I was in the clear. The agent for the towing company who is a third-party contracted by a middleman, who is contracted by? Bank Of America stated that his system did not show that it was out of repossession. The individual on the phone with Bank Of America advised this gentleman not to touch my car both because I was still in the car and because my payments were current in fact, I was three months over with my payments due to my already sending them {$2500.00} days before. The repossession agent will not listen, even when advised by the Bank Of America representative that if he takes my car that his company will be liable for the repossession fees at that moment, I am a 100 % current customer in excellent standing. The tow truck driver still took the vehicle. I was allowed to pick it up a day later after they got the privilege of charging me {$170.00} to keep it overnight, even though I was a current customer, my vehicle was still kept from me so that they could justify their overnight storage fee. I was told by Bank Of America and several different people there that this is not right and that the towing company would be getting charged I picked my vehicle up and the recommendation of the Bank Of America agent I put a stop pay on Mondays payment of XXXX so that I could give that money back to my brother. Since I was then current I called XX/XX/XXXX to have my due date moved to the XXXX. I was then told that only people who are current can move their due dates. I stated that I have been current since three weeks ago when I paid the exact amount in full, but I was told to pay by the repossession department and they stated that there was an additional {$820.00} charge added to my account for the repossession fee. I have called the repossession department and customer service since that date no less than XXXX times and spoken with supervisors agents people who can see all of my notes and all of my calls and they will not remove the {$820.00} charge, my loan came to in XX/XX/XXXX and I have a remaining balance of XXXX months at XXXX dollars per month and an {$820.00} charge for the repossession that they still refuse to take off. I have decided to stop paying since XXXX so that they will contact me to negotiate the finalizing of my loan payments and at least negotiate the remaining {$820.00} charge. I spoke with a lady from customer service on XX/XX/XXXX and she said that Bank Of America will never negotiate the {$820.00} and that I am responsible for it because it has been attached to my loan and nothing but anyone said or conveyed to me matters. Below are all of my notes from my phone that I have written down BOA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was vendor Repossession XXXX XXXX BOA XXXX Account Number Opt XXXX extension XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX last XXXX XXXX Customer Service BOA XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX Claim # XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation