Consumer complaint received 2024-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IN

Complaint narrative:
In XX/XX/XXXX I missed 1 {$99.00} payment to Bank Of America. due to an error after transferring an account to them. All other payments were made on time, as they always have been. 

On about XX/XX/XXXX, unaware that the payment had been missed, I set up my payment for the due date XX/XX/XXXX. 

On XX/XX/XXXX I received a notice that I was 2 months delinquent. I called and it was found that the XX/XX/XXXX payment was mis-scheduled by BOA to XX/XX/XXXX, a BOA software error. 

I immediately paid the 2 month balance of {$220.00} by phone on XX/XX/XXXX and was told that the problem would NOT be reported to the credit bureau. But It was. 

Since then : I received a notice from XXXXXXXX XXXX that my credit line was reduced from about {$12000.00} to about $ XXXX, my current balance because of the negative report from the credit bureau caused by BOA : another mark against my credit, This put me at nearly 100 % of my available credit line. lowering my credit score I received a notice from XXXX XXXX that my credit line was reduced from about {$11000.00} to about $ XXXX, my current balance because of the negative report from the credit bureau caused by BOA. Yet another negative mark against my credit report, Also putting me at nearly 100 % of my available credit line. Driving my credit score even lower I went to the BOA branch, explained the situation and after a long conversation with XXXX XXXXXXXX and the credit department I was assured that it would be resolved and I would be notified in writing. 

Then I received a letter from BOA stating that the mistake was mine and that they would not reverse their decision, even though I had brought the account current when the error was discovered, which according to their policy would mean that they would not report to the credit bureau. Then they reported it. 

My next bill indicated the amount due of {$360.00}. {$140.00} regular payment + {$220.00} that was paid on XX/XX/XXXX, another BOA error. 

I returned to the BOA branch where another lengthy conversation ensued after which I received a case # XXXX and was again ensured that the problem would be resolved. 

I received a letter stating that the problem would NOT be reported. Not true I set up payment of the {$140.00} for XX/XX/XXXX On XX/XX/XXXX BOA debited my checking account for {$220.00} a second time along with the {$140.00} regular payment. My statement at the time showed the balance reduced by {$140.00} with no mention of the {$220.00} that was taken. Another BOA error. 

I attempted to get a refund of the {$220.00} from BOA to no avail so I went to my bank and disputed the {$220.00} charge which they recovered from BOA. 

Then I received a notice from BOA that the misappropriated payment of {$220.00} had been returned unpaid and they demanded that XXXX remit the {$220.00} immediately. Another BOA error. 

I await BOA 's next notice... 

Account frozen, all credit lines reduced. 

I met with XXXX XXXX, XXXX. reviewed and documented the problem. She escalated the complaint. I later received a convoluted verbal explanation of why BOA was right in their handling of the problem ; that it was all my fault and that the 30 day delinquency would stay on my credit report. 

My account remains suspended because of the {$220.00} double charge being shown as a returned payment. 

As you can see the XXXX payment I missed, which should not have been reported delinquent as promised, is causing an ever escalating problem that I have been unable to resolve. My credit rating is ruined and the account remains suspended to this day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation