Consumer complaint received 2025-01-17 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: VA

Complaint narrative:
Apple Card XXXX Bank Goldman Sachs. My problems started when I purchased {$2800.00} worth of Apple products at the retail store in XXXX XXXX, Virginia XXXX, Virginia on XX/XX/year>. 

I am a XXXX XXXX XXXX, who was XXXX and walking with a cane. I was told by one of the associates that I needed to bring the merchandise back in to get the teacher discount. After I did this, then I was told I needed to bring the merchandise back in with the boxes. This associate started a refund and kept my iPad. I called numerous times trying to find out when I could get my iPad back. The manager and the associates started hanging up on me when they would see that it was my number when I would call their store. On XX/XX/year>, I spoke with a young lady who said she would check with her manager. She came back to the phone and said that I was banned from the XXXX XXXX and XXXX XXXX, Virginia XXXX, Virginia, and that no one in that store would be assisting me. 

I called nonemergency police to meet me at the mall on XX/XX/year> to help me get my products from the XXXX XXXX. The nonemergency police confirmed with XXXX XXXX that I could go there ; that I would not be trespassing but the situation with XXXX was a civil matter and they could not assist with that. I was told by XXXX that my XXXX had been returned and I could call XXXX XXXX for help. It turns out they had returned it to their warehouse. Also, the nonemergency police were incorrect as the police came to the XXXX store and chased me out of the mall. I have a pacemaker, I have had XXXX XXXX in my XXXX plugged, I have XXXX  I have congestive XXXX XXXX, I have XXXX XXXX XXXX, I have XXXX XXXX I have XXXX, I have XXXX, XXXX XXXX XXXXs and a host of other XXXX XXXX. I was walking with a cane. 

The Virginia XXXX Police chased me out of the mall. I got in trouble for sitting down at a table to catch my breath with two ladies who were concerned about my condition. The police said I could have sat down someplace else. I then went out the wrong door and they chastised me and said this is not where you said you parked. I explained that I got turned around and went out the wrong door. They escorted me back into the mall ; however, they did allow me to sit down for a moment away from everybody else to catch my breath. I got up and they told me I needed to leave the mall immediately. I made it back to my car and was having a XXXX XXXX. I barely calmed down enough to drive my car off the property. 

I drove to the nearest parking lot that was off the mall property and sat there for XXXX minutes trying to calm down. I thought I would be okay to go ahead and drive home but I did not make it far. I stopped at a XXXX on XXXX XXXX, the XXXX XXXX that the mall is located on. I had a severe XXXX XXXX, the worst I have ever had. They got me a chair to sit down in immediately. All the customers in the store were concerned about me and there was a lady at the store named XXXX who had experienced panic attacks and so she was talking me through it. When I finally calmed down enough, she walked me to the bathroom, as I am also on XXXX When I came out of the restroom and I was wobbly with my cane and breathing heavily, a police XXXX asked if he should call XXXX, I said NO, I am just having a XXXX XXXX and this lady here is helping me. 

When I calmed down enough, I told the manager that I needed to go sit in my car and rest. She made me promise that I would not drive. I explained to her that I definitely would not drive as I had been to the XXXXXXXX XXXX previously by XXXX for a XXXX XXXX because I knew I should not be driving. 

My cousin came and picked me up and drove me home in my car. 

Right now I have disputes for {$100.00} and {$46.00} on the Apple Card. They have finally resolved the one for {$990.00} and the one for {$45.00}. 

I returned the iPhone today and I will receive a credit within 5  to 7 days for {$2200.00}. However, they did not reimburse me for the {$29.00} charge for the XXXX XXXX on the phone.

Company response to consumer: Closed with explanation