Consumer complaint received 2024-11-14 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Waypoint Resource Group, LLC
State: IA

Complaint narrative:
This is the fourth time Ive had to fill this out Im gon na make this short and sweet this time cause hes gon na find a way to reset the page n erase all my typing so like XXXX and XXXX XXXX  are both committing fraud and embezzlement because theyre double dipping on my account by collecting government funds tand charging me a monthly bill to and you tell me how to monthly bill they sent straight to collections do you collected even though I really didnt know a bill at all because the government to go over the plan and they didnt care they both them and charge me regular monthly bill too. They both did it and I dont know how to say collusion anymore good with XXXX XXXX XXXX they somehow clicked on the XXXX dollar bill on me and I always I have only ran a pre-pay services for this reason I always run Prepaidphones say how do you collect the XXXX XXXX dollar bill on a prepaid phone account you dont this is double dipping its fraud and XXXX  same thing somehow in the middle of the program they sent me a notice saying out of the bill and I said how he said you didnt reenroll I said Ive never been enrolled Im always been read automatically reenrolled and so I went online I did the reenrollment thing I turned in the paperwork and he said and they said it was already receiving the benefits for my program so I contacted XXXX and told him I dont owe you a bill because youre already getting paid for this and she said OK I fixed a bill at XXXX now but she didnt fix the bill she sent a bill to a collection agency she had to chance to change it n make it right. But she didnt the picture right there so I told her the XXXX XXXX told her to run it through again and Ill get credited the account will be credited and she didnt said she just XXXX  it out send it to collections team up with a repeated pay which is ridiculous this is such an injustice this is disgusting this is horrible I told him twice now to shut this thing off and come get your box because I didnt want them or they didnt they keep going to keep it running because they need it for their XXXXDo you think Im a lot dumber than I am because youre basing your information off of someone who is not very smart and no Im actually really smart and I have a sound mind and Im not lying a bit Ill even take a polygraph test to prove it n will request the same from them, Ive looked it up the research Ive done yet its pretty bad wonder what the press will say bout this information. Bet itll disrupt a lotta people. I can prove it to you by saying go buy a XXXX meter  and walk up to these things and test them the meter will go off the charts, n since my life isnt as valuable as XXXX XXXX life, no sir no sir Supreme Court stands firm in everyone being treated as equal. Wheres my opportunity to pursue life, liberty, n the pursuit of happiness, cuz Im not seeing it, Ive never had a fair shake at this, plus, the case the state is so mad over n hating me for, is XXXX old n I was set up for that, the morning you took the hair sample was my babysitter holding her, yes she was n thats how it tested if someone had just used XXXX XXXX XXXX  you knew it couldnt of been me but charged me anyway. Whos put these people above god on who gets to live n who gets to die, People can change people do change I have changed a lot I have turned around I Im a good XXXX  I have a huge heart have a XXXX  im always trying to help out I care a loti dont deserve this Im just gon na get my life cut short because of something old or because of something that you heard that isnt true

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation