Consumer complaint received 2024-04-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
An account was opened fraudulently in my name through XXXX / XXXX earlier this year. I learned of this from a credit alert something like a month after the account was opened. I immediately contacted the creditor, as well as the three reporting agencies, which wasted a lot of my time. I have young children and a demanding job, and this sort of thing truly damages me as it takes time that I truly do not have, to try and fix it. The creditor was extremely slow at resolving the issue, and the credit reporting agencies were uniformly useless in helping me to resolve the issue. After maybe 2 months, and many, many phone calls and e-mails, XXXX XXXX XXXX finally issued me a letter indicating that the account was fraudulent and that they were closing it. I had already disputed the account many times with the credit agencies, and they had determined repeatedly to leave the information on my credit reports. I sent the letter from XXXX XXXX XXXX to all three credit agencies after receiving it, in support of new " dispute '' instances. One of the agencies ( I think XXXX ) responded appropriately and removed the account from my credit report. Experian just sent me an update today, indicating that they were not removing the account from my credit report!!! What?!? I am beyond frustrated with our credit reporting system. I believe that the right resolution here would be for Experian to compensate me several thousands of dollars for my lost time dealing with their inability to do their one job. I have indicated to them in disputes that they are broadcasting false information about me, and thereby damaging me personally. They continue to passively damage me due to their negligent and disrespectful handling of my information, and their executive management should be held to account for that. I hope that CFPB can help me resolve this, and ideally punish Experian for this unlawful behavior, in a way that makes them correct their practices. I'm sure I'm not alone here, and would gladly support a class-action lawsuit against Experian for this kind of unlawful behavior- this seems like the reason the FCRA exists XXXX and it needs some teeth. Experian should not be able to passively damage individuals due to their negligence, and they should be shut down permanently if they can't be swiftly corrected. I'm similarly awaiting resolution from XXXX for the same problem. How much personal time should I lose on phone calls, e-mails, and so many online systems each with their own credentials and nonsense - to fix a problem that was created by some creditor 's inability to apply proper diligence before issuing credit? This system is busted and I think the resolution will ultimately require class-action punishment of credit reporting agencies, until they get their act together or go out of business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation