Consumer complaint received 2025-01-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
On XXXX, o received an alert from my bank that there was a withdraw totaling {$360.00} i didn't authorize i called my bank to report this, and my bank asked do i have my debit card so i proceeded to look for it come to find out it was missing so she authorized a provisional credit of the XXXX transactions from XXXX XXXX XXXX  for {$160.00} for a total of {$230.00}, I don't know this bank or bank there. The XXXX transaction from XXXX XXXX XXXX. I don't know what that is and that is for a total of {$27.00}, for a grand total of {$360.00}. that was adding bank to my account while they do an investigation. Remind you i have been laid off from my job since last year in XXXX my unemployment pays for my rent, until i can find a job. On XXXX my bank decided to go into my account and reverse the provisional credit for the XXXX payments of {$160.00} and the {$27.00}, i called the as soon as i got the alert of a negative credit, I asked them why they did that the person i was talking to told me they Huntington bank went and came up with an excuse stating i had an {$85.00} dollar charge back in XXXX of last year i knew nothing about, so they fill as though they don't have to pay what I called an disputed about and i only asked for was the XXXX charges from XX/XX/year> of this year that's all i asked for them to help me with i don't know of anything else I started to cry because that money I'm short on is needed to pay my rent, I'm afraid of being evicted now due to the disregard and the disrespect I'm getting from my own bank so they said they will re-investigate again and i was approved for provisional credit of the {$360.00}, i haven't received as of today XXXX a provisional credit they keep on saying there investigating, so i reached out to both businesses that had XXXX XXXX XXXX  and XXXX XXXX to find out has my bank contacted them so i can get my money back i didn't authorize, both of these places stated that my bank Huntington Bank has not reached out to use at all to provide us your information such as bank account and routing number and other information needed to refund your money back, that is we will need and they told me no need for me to contact them that is for my bank to do, it's a bank to bank process, So i call my bank they said they don't have any money returned to them i said i see why they haven't did their job at all, I'm over here hurting because on XX/XX/year> i have to pay my rent or be out on the street all because of my bank, to me my bank shouldn't have touched my account to make it a negative balance no matter how long there investigation goes they shouldn't have stolen my money and refuse to pay it back, Huntington Bank let me know how much they care about their customer none, I'm on the verge of being evicted in a couple of days, because of Huntington bank carelessness, i asking for help please someone

Company response to consumer: Closed with monetary relief