Consumer complaint received 2025-03-18 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: SOFI TECHNOLOGIES, INC.
State: PA

Complaint narrative:
On XX/XX/year> There were two unauthorized transactions from my bank account ( SoFi Bank ) to an unknown account with XXXX.One transaction of {$900.00} and another of {$950.00}. These transactions were processed Instantaneously and when i received a notification of a transaction from SoFi, my money was already gone. We suspect they hacked into my SoFi bank account info and directly started a transfer to their account under XXXX. The login issue is that this transaction was done on a Chrome browser, but I don't use chrome and I exclusively use the SoFi phone app and use XXXX XXXX  to login. So those transactions that were done on XXXX were not me. SoFi says I need to contact XXXX to file the claim and get the account info since they say they only see the last XXXX digits of the account number my money was sent to. XXXX refuses to give me the info on the account because I don't have the required info to verify my identity. The account was not made under my SSN and I do not have the Account number because Its not my account. These are the only XXXX ways they claim they can do anything for me. I then received a card in the mail from " XXXX XXXX ''. It seems to be a subsidiary of XXXX but I'm not sure if this is the account my {$1800.00} was sent to. This card says its a " business debit '' card and it was sent to my address. I never made this account and never authorized my info to be used to make this account. I do not have access to this account because I never made it, even though its in my name. I've tried calling SoFi and XXXX back and forth for weeks but nothing has been done. Sofi said they locked my account and filed a dispute for the charges, I call them back a week later for an update and they have no idea whats going on and my account was apparently never locked to begin with and no claims are filed. I call again after a couple days and same situation, They don't see any complaints, notes, claims, disputes, nothing in regards to my missing {$1800.00}. Rinse and repeat about XXXX more times. They say they are looking into it but then don't actually do anything or call me back when they say someone will reach out to me about my issue. XXXX won't give me any info whatsoever, and its incredibly difficult to find a phone number that is a person and not a robot on a loop. North one doesn't even have a phone number and when I e-mailed them about this concerning business card they e-mailed me back saying they need more personal info to share anything with me. I was hesitant to share anymore personal information because of obvious reasons so I didn't reply right away. Then the next morning they sent me another E-mail saying any accounts associated with me have been closed. But I never provided them with my personal information to know what account I am talking about. Any further questions I ask in the e-mail they reply with saying legally they can't share any info to me about closed accounts. I don't understand how they managed to find " my '' account without any personal information given and they never shared when the account was made, any history of transactions, or if there was a balance remaining on the account. I tried using the debit card at an ATM and it said there was a balance of {$5.00}. If there is a balance how can the account be closed? No one will answer my questions. I have no idea where my {$1800.00} is, I haven't been able to pay my bills.

Company response to consumer: Closed with explanation