Consumer complaint received 2024-11-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA

Complaint narrative:
On XX/XX/year> I received an email that my car was assigned for repossession. The notice listed a number to call in order to resolve the situation and/or discuss options. This is the email I received : Your vehicle has been assigned for repossession. If your vehicle hasnt been picked up yet, this is your last chance to call us to discuss your payment options and potentially avoid repossession. If your car is repossessed, the cost of repossession XXXX be charged to your account. If you decide post-repossession to get your vehicle back, you XXXX need to pay the total amount due plus the cost of repossession. 

If you can no longer afford your payments, you can work with us to arrange a time and place for repossession. This allows you to remove any personal belongings at your convenience. It XXXX also result in lower fees charged to your account. 

Use the Capital One XXXX app, or go online to see your account details. You can also give us a call. 


Call XXXX Our repossession department agents are available XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Your payment history matters, especially on your credit report. If you have questions, were here to help. 

Every month we notify credit reporting agencies that accounts XXXX, XXXX, XXXX, XXXX or more days past due are delinquent and provide account statuses, such as chargeoff and repossession. Common reasons as account charges off include going XXXX days past due or having a balance due after your car is repossessed and sold. 

Its important to know that customersand credit repair companies acting on their behalfdont have the right to have accurate information, such as late payments and chargeoff or repossession statuses removed from a credit report. This information can also stay on a credit report for up to 7 years. Theres a lot of misinformation online about credit reporting, but you can always visit our FAQs for correct information. 

Please disregard this notice if XXXX already made your payment. 

This is an attempt to collect a debt. Any information obtained will be used for that purpose. 

I called the number listed for the next hour at least and got no answer and recieved an inaudible message saying to call central time. On the email, the time is listed for eastern time. After continuously not being able to get through, I put in different information just so I could get to speak to someone. Once I got someone on the phone who said his name was " XXXX '', from the " XXXX '' department. He told me the department I need to speak to was CLOSED and I would have to call back on Monday. I feel this creates an opportunity to NOT resolve my situation and repossession highly possible. There was no one to help me even though there was supposed to be someone available and there was no one willing to help me because all XXXX kept saying was I had to call on Monday. Also, I feel that no one will be available on Monday because it is XXXX XXXX. My car could be gone by then. Also, when I asked what is the name of the regulating authority for me to file a complaint, I was told I had to call back on Monday. When I asked for a phone number to call to file a complaint I was not given any information and I was told to call back on Monday. 

I feel that this is a ploy or tactic to not be able to resolve my situation fairly and I got no help or willingness to help. The department I needed to speak to was not available.

Company response to consumer: Closed with explanation