Consumer complaint received 2024-11-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Block, Inc.
State: CA

Complaint narrative:
There are XXXX parties involved, XXXX XXXX XXXX, ( thats me ), XXXX ( the company I am contracting for ), and Squareup.com ( my payment processor and the company I am reporting ). The issue is that square is holding my money without cause. The amount is {$16000.00}. I worked for that money, and when a client pays me, I expect my payment processor to give me the money. They have given no reasons to me as to why they are holding the money. You can XXXX " Square holding my money '' and you will have plenty of results from others. 
XXXX XXXX XXXX XXXX XXXX sends invoice to XXXX XX/XX/XXXX - XXXX pays invoice via XXXX XXXX XXXX XXXX XXXX XXXX- Square makes balance unavailable and requests verification info. XX/XX/XXXX, Tue, XXXXXXXX XXXX : verification information submitted XX/XX/XXXX : Verification denied with ability to re-answer the questions, So i resubmitted additional information. They tell me " we will continue to hold the funds in your Square account and you will not be able to transfer them or use them on Square Card. '' XX/XX/XXXX : I receive this message : " Were sorry to inform you that weve deactivated your account. Based on the information you provided about your business, were not able to support your business needs right now. You wont be able to continue processing payments with Square. Unfortunately, this decision is final. What happens to my account balance? Any funds currently in your account balance will be held for a period of 90 days and released to you on XX/XX/2025. Theyll be available in your bank account within XXXX business days. Every banks policies are different, but funds are typically shown in your bank account XXXX business day after theyve been deposited. Youll receive an email as soon as weve sent your funds to your bank. The release date and amount available for release are subject to change if you receive additional chargebacks after this notice. If you receive chargebacks on payments unrelated to these funds, there will be additional debits from your bank account. '' Below is the verification information requested : Question ( Q ) : What are the primary goods or services that you sell? Answer ( A ) : ux services. I work as a XXXX  for other businesses XX/XX/XXXX - Invoice transaction is complete Q : How do your customers find your business online? Please provide any links to your online presence ( XXXX, XXXX, XXXX, XXXX, etc. ) A : word of mouth Q : Please provide your state or government-issued identification. We're able to accept these types of IDs : driver 's license, passport, passport card, state-issued identification card, military ID. A : Drivers license provided Q : Please provide government documentation for your business. 
Alternatively, please provide applicable certification for your industry. A : Tax returns Q : Please provide the invoice ( s ) you used for the transaction ( s ) listed below. If you see multiple transactions from different customers, please upload an invoice for each individual customer. We ask for invoices so that we can understand how you bill your customers. A : work logs and invoices ( the invoices were sent from square, not sure why they didnt have this ) Q : Please connect your linked bank account to allow Square to view your transactions and account balance. Alternatively, you can upload XXXX months of your most recent PDF bank statements that show all debits/credits and monthly balance summary. A : XXXX business Bank account linked.

Company response to consumer: Closed with explanation