Consumer complaint received 2016-04-25 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Caliber Home Loans, Inc.
State: TX

Complaint narrative:
XXXX, TX XXXX XXXX XXXX, XXXX Consumer Financial Protection Bureau XXXX Caliber Home Loans , Inc Attn : Loss Mitigation XXXX, OK XXXX Tel : XXXX Fax : XXXX XXXXXXXXXXXX Ref : Complaint against Caliber Home Loans. Loan # XXXX On XXXX XXXX, XXXX, we financed {$150.00}, XXXX our home XXXX, Texas, XXXX through XXXX XXXX XXXX XXXX, XXXX, AZ, XXXX at 5.875 % interest rate. 
On XXXX XXXX, XXXX, owner of property Deed of trust XXXX, husband to the borrower of note filed Chapter XXXX wage earner plan to help manage and catch up in our mortgage payment with base loan principal balance of {$120.00}, XXXX. The borrower was out of the United States for 7 years on immigration request. 
On XXXX XXXX, XXXX, XXXX XXXX XXXX who bought the loan bypassing XXXX ( XXXX ) requirements from XXXX XXXX XXXX XXXX 10 to 15 days after closing sent us a mortgage statement with principal balance on the loan of {$130.00}, XXXX. 
On XXXX XXXX, XXXX, XXXX XXXX XXXX notified us that the servicing of our loan was being transferred to Caliber home loans effective XXXX XXXX, XXXX and that all payments in transit will be rectified and deducted from the above balance. That was not the case. Between XXXX XXXX, XXXX and XXXX XXXX, XXXX, I have been paying into Chapter XXXX Trustee account as agreed, the amount of {$2100.00} through ACH draft monthly. 
On XXXX XXXX, XXXX, XXXX XXXX XXXX sent us another Mortgage statement with a principal balance of {$130.00}, XXXX. This is given, that they may have not received or posted any disbursement from the Trustee. 
On XXXX XXXX, XXXX, my Chapter XXXX Trustee disbursed to XXXX XXXX XXXX {$8100.00}. My balance was not adjusted for this payment. 
On XXXX XXXX, XXXX, we received another mortgage statement still showing our principal balance to be the same as stated on XXXX XXXX, XXXX and XXXX XXXX, XXXX. 
From XXXX XXXX, XXXX and XXXX XXXX, XXXX, total payments disbursed to Caliber Home Loans alone were {$20.00}, XXXX. My chapter XXXX case was dismissed XXXX XXXX, XXXX because Caliber promised a modification to make our loan affordable. 
From XXXX XXXX, XXXX through XXXX XXXX, XXXX, we were placed on trial payments which resulted to an additional payments totaling {$3200.00} to Caliber home loans. Yet, we are still being told by Caliber that our principal balance is {$140.00}, XXXX. The question Caliber Home loans refused to answer is where did all above payments totaling ( {$31.00}, XXXX ) apply to. 

In lieu of the above, how can we mathematically have an increasing balance of {$140.00}, XXXX?, given that when I initially filed my first Chapter XXXX on XXXX XXXX, XXXX, my principal loan balance then was {$140000.00} Caliber Home loans approved for interest only payment modification for 5 years however, it was contingently accepted pending on the reconciliation and rectification of the above referenced " irregularities '' and " pyramiding '' practices by caliber Home loans. Since Caliber Home Loans could not easily coerce us into accepting an unfair interest only payment modification for 5 years without regards of answer to the unapplied and misappropriated, excessive and incorrect amounts of late and other fees that resulted to the unfair increased total balance, they resorted to the path of foreclosing our home. 
Caliber Home Loans never had any unquestionable interest in modifying our loan. 
Fact : On XXXX XXXX, XXXX, Caliber offered us HAMP loan modification of {$1400.00} per month which was higher than our payment on the original note of $ XXXX/month. This offer was not accepted by us. Subsequent request for Mortgage Assistance was flat out denied by caliber Home loans. On Appeal of the denial on XXXX XXXX, XXXX, Caliber a

Company response to consumer: Closed with explanation