Consumer complaint received 2025-05-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: Bridgecrest Acceptance Corporation
State: FL

Complaint narrative:
To Whom It May Concern, I am filing this second complaint against Bridgecrest Credit Company due to multiple unresolved and escalating violations related to a vehicle loan, voluntary surrender, credit reporting, and direct violations of federal consumer protection laws. This complaint builds upon prior complaint # XXXX and incorporates new evidence and misconduct that has since occurred. 

PART 1 : Original Violations Misrepresentation, Vehicle Defect & Unfair Repossession In early XXXX, I financed a used XXXX XXXX through a dealership working with Bridgecrest. At the time of sale, I was told that the {$5000.00} XXXX warranty was mandatory to qualify for financing. This was false it was an optional product. I later confirmed this via documents, but the misrepresentation had already coerced me into accepting unfair loan terms. 

Shortly after purchase, the vehicle experienced major mechanical failures that were not covered under the warranty. I contacted both the dealership and XXXX, but was denied assistance because the warranty excluded the exact mechanical problems I faced. Bridgecrest later claimed no repair claims were filed, which is misleading you can not file a claim for problems not covered. 

When the vehicle became undrivable and unaffordable to repair, I contacted Bridgecrest to explain the hardship. A representative, during a recorded call, explicitly told me that surrendering the vehicle voluntarily would not negatively impact my credit. Based on that statement, I surrendered the car in XX/XX/XXXX. 

Despite this, Bridgecrest : Reported the surrender as a repossession to the credit bureaus, Later sold the vehicle at auction without properly notifying me or giving me the opportunity to reinstate the loan, Charged me a deficiency balance exceeding {$10000.00}, Reported a false last payment date of XX/XX/XXXX and account closure date of XX/XX/XXXX despite the surrender occurring months earlier.

These actions constitute violations of : FCRA 623 furnishing false or misleading information, FCRA 607 ( b ) failing to ensure maximum possible accuracy in credit reporting, UCC 9-614 and Florida Statute 679.6141 improper notice of disposition after repossession, Magnuson-Moss Warranty Act misrepresenting warranty protections as part of the sales process, State UDAP laws deceptive sales tactics and contract misrepresentation. 

Additionally, Bridgecrest failed to disclose at the time of sale that the loan used daily compounding simple interest, resulting in an effective interest rate of over 25 %. This is a potential violation of Florida usury laws ( Florida Statute 687.03 ). Had these terms been explained plainly, I would never have entered the loan. 

PART XXXX : Violations During CFPB Process Harassment & FDCPA Breach Bridgecrest claimed in their previous CFPB response that they attempted to contact me in XXXX regarding my complaint. What they deliberately omitted is that : I sent XXXX separate written requests, on XX/XX/XXXX and XX/XX/XXXX, to both their assigned representative ( XXXX XXXX ) and their customer support email, requesting that all communication be conducted in writing only. 

I explicitly invoked my rights under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692c ( c ) to cease phone communication.

Despite this, they continued to call me, and ignored all written correspondence. No written replies were ever sent.

This is a clear violation of : FDCPA 805 ( c ) unlawful contact after written cease request, FDCPA 807 misleading conduct and false representation during the dispute process.

Their claim that I was unreachable is not only false, it was a deceptive attempt to avoid acknowledging their own FDCPA violations.

PART 3 : Summary of Legal Violations Bridgecrest has violated the following statutes : FDCPA 805 ( c ) / 15 U.S.C. 1692c ( c ) Continued phone contact after a lawful written cease notice FDCPA 807 / 15 U.S.C. 1692e Misrepresenting the nature and consequences of a voluntary surrender FCRA 623 / 15 U.S.C. 1681s-2 Furnishing false or misleading credit information ( repossession status, payment dates ) FCRA 607 ( b ) Failing to ensure maximum possible accuracy of credit data UCC 9-614 / Florida Statute 679.6141 Failure to notify or involve me in the vehicles post-surrender auction Florida Statute 687.03 Potential usury violation based on the interest structure State UDAP Law Deceptive practices in sale and warranty disclosures To be explicitly clear - there is to be NO communication by phone. ONLY written communication, either directly to the CFPB, or USPS mail. 

I am also preparing formal complaints with the Florida Attorney General and the Federal Trade Commission for additional enforcement review. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation