Consumer complaint received 2025-02-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: EdFinancial Services
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Email : XXXX XX/XX/XXXX To Whom It May Concern, I am writing to express my frustration and seek resolution regarding the prolonged delay in receiving my relief as a part of the Sweet vs. Cardona class action lawsuit. My service provider is EdFinancial, and my account number is XXXX. This issue has persisted for an extended period, and despite numerous correspondences, I am still awaiting relief. Below is a detailed account of my experiences and communications to date : Timeline and Correspondence : Dispute Case # XXXX XX/XX/XXXX : Received an email from XXXX XXXX, XXXX XXXX XXXX at the XXXX XXXX XXXX XXXX, acknowledging my borrower defense application under the Sweet v. Cardona settlement and providing my case number ( XXXX ). XXXX XXXX assured me that my account is under review and that they are working to provide answers as quickly as possible. 

XX/XX/XXXX : Received an email from XXXX informing me that I was approved for Full Settlement Relief under the Sweet settlement. According to the XXXX XXXX XXXX records, I am entitled to a refund of {$29000.00} for payments made on my mixed Direct Consolidation Loans. 

XX/XX/XXXX : Received an email from XXXX XXXX XXXX of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX requesting confirmation of my mailing address. I responded promptly with my address and attached verification documents. 

XX/XX/XXXX : Sent a follow-up email to XXXX XXXX, expressing my concerns about the delay and inquiring about the possibility of direct deposit to avoid further issues with mailed checks. 

XX/XX/XXXX : Contacted the XXXX XXXX XXXX XXXX and was informed that my check had been canceled once again. This was the XXXX XXXX I had contacted EdFinancial and received no relief. I was also informed that my address in their system was incorrect due to truncation, and my request for direct deposit was denied once more. 

Loan Statuses : DL Consolidated - Subsidized : Paid in Full/Discharged on XX/XX/XXXX DL Consolidated - Unsubsidized : Paid in Full/Discharged on XX/XX/XXXX Direct Loan - Subsidized : Paid In Full on XX/XX/XXXX Direct Loan - Unsubsidized : Paid In Full on XX/XX/XXXX Direct Loan - Subsidized : Paid In Full on XX/XX/XXXX Direct Loan - Unsubsidized : Paid In Full on XX/XX/XXXX Payment and Refund Details : XX/XX/XXXX : Payment of {$13000.00} applied XX/XX/XXXX : Payment reversal of {$13000.00} applied XX/XX/XXXX : Payment of {$13000.00} applied XX/XX/XXXX : Refund of {$13000.00} applied XX/XX/XXXX : Payment of {$6400.00} applied XX/XX/XXXX : Payment of {$7000.00} applied Issues and Concerns : Prolonged Delay : This issue has persisted for several months, causing significant stress and financial strain. 

Mailing Address Errors : My address has been repeatedly truncated in the system, leading to further delays and potential security risks. 

Direct Deposit Denial : Despite multiple requests, I have been denied the option of direct deposit, which would ensure a quicker and more secure delivery of my funds. 

Lack of Communication : The repeated assurances that my check is " in the mail '' have not resulted in any tangible relief, and the lack of clear communication from EdFinancial and other relevant parties has been frustrating. 

Given these issues, I respectfully request the following actions : Immediate correction of my mailing address in your system to prevent further delays. 

Consideration of direct deposit as a viable option for the disbursement of funds. 

Clear and timely communication regarding the status of my relief. 

I understand the complexities of managing such a large-scale endeavor and appreciate the efforts of all involved. However, this situation has caused undue hardship, and I am seeking a swift resolution so that I can move on with my life. 

Thank you for your attention to this matter. I look forward to your prompt response and resolution. 


Sincerely, XXXX XXXX XXXX EdFinancial Services Account Number XXXX

Company response to consumer: Closed with explanation