Consumer complaint received 2024-06-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
Please See Attachment for Full complaint. Copy of the pre Litigation notice is in the Attachment along with and complaint that I will be filling approximately 15 days after you received this notice. 

I reached out to the Credit Reporting agencies to dispute The Capital One accounts, showing on my consumer report. 

XXXX sent a letter in the mail stating that Capital One sent a response and Updated the Credit Report to say they VERIFIED that the information that they are reporting is Accurate. 

Ive Attached copy of their response in the Attachment Below : I am disputing the balance on this account. 
I do know how the balance got that high. 
I disputed the Accuracy of this account multiple times and your company has Failed to provide me with the account level documentation that shows how the balance got this high. 
Capital One is Also reporting that I was late on these accounts. 
Capital One has not shared or provided me any information or proof that those late payments are reporting correctly. I am requesting proof that they did not receive every payment on time. 
Also According to the FRCA I was supposed to receive a letter in the mail about the payment amount due at least 21 days before they state reporting anything late. I never received anything in the mail so by law this account can not be reporting late Paying. 

My Original Credit Limit on this credit from what I remember was originally Less than {$3000.00}. 
Capital one is now showing balance Reflecting over {$7900.00}. I do not know when or how the limit and or the balance got that high. 
I need an entire report showing what purchases were made and when purchases were made and more information about how the balance ended up being that high. 
Failure to provide me with this information should mean that this account balance can not be verified and is completely fraudulent. 
I do not believe Capital One or the Credit Reporting Agency followed the proper 5 step validation procedure which make this unfair practices. According to the FDCPA. Im entitled to XXXX dollars per violation and clearly they violated my rights. I have attached a copy of my complaint to this letter that I intend to fail if the negative items and late payments remain on my credit report after 15 days of you guys receiving this letter. Which I will also be uploading Via the CFPB. 
As a consumer I request to know all the steps your agency took to insure these items were 100 % accurate under 15 U.S.C. 1681i ( 7 ) Method of verification- Description of reinvestigation procedure.

A consumer reporting agency shall provide to a consumer a description referred to in paragraph 15 USC ( 6 ) ( B ) ( iii ) - a notice that, if requested by the consumer, a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer by the agency, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available ; by not later than 15 days after receiving a request from the consumer for that description. 
Please send the following information used to validate the validity of the invalidated items below : Account name CAPITAL ONE AUTO FINANCE Account number XXXX And Account name CAPITAL ONE Account number XXXX Items Highly Requested The name of the original creditor The creditors address and telephone number The persons name they verified the dispute with The documentation original contracts used to validate the dispute. 
Also the procedures your company has in place to ensure each account is 100 % correct which I doubt.. 
IF YOU CAN'T PROVE IT YOU MUST REMOVE IT OR PAY {$1000.00} per VIOLATION YOU ARE COMMITING. 
In accordance with FCRA,15 U.S. Code 1681e ( b ) Compliance procedures I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed. if you fail to comply with this request and send all documentation that prove you have seen and were sent valid documentation to say these items are 100 % accurate you will be held liable under 15 U.S. Code 1681n and 15 U.S. Code 1681o Civil liability for negligent noncompliance.

Company response to consumer: Closed with explanation