Consumer complaint received 2025-12-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: ZIONS BANCORPORATION
State: TX

Complaint narrative:
Complaint Regarding Undisclosed Account Restrictions, Inconsistent Guidance, and Equity Injection Handling During XXXX Loan Process Financial Institution Information Institution Name : XXXX XXXX  Parent Institution : Zions Bancorporation, N.A. 
Institution Type : Federally regulated bank Relevant Personnel ( for identification only ) : XXXX XXXX XXXX, Vice President / Small Business Relationship Manager XXXX XXXX  [ XXXX XXXX XXXX XXXX ; XXXX, TX XXXX ] XXXX XXXX, Vice President / Branch XXXXXXXX XXXX XXXX [ XXXX XXXX XXXX XXXX. ; XXXX, TX XXXX ] Summary of Complaint I am submitting this complaint regarding undisclosed account restrictions, inconsistent guidance, and administrative barriers encountered while attempting to comply with XXXX equity injection requirements. After depositing the required equity injection into an XXXX business checking account as directed, I was unable to access or use those funds due to blocked electronic payment methods and delayed debit card issuance. These limitations were not disclosed prior to funding, materially impaired my ability to operate my business and comply with XXXX  requirements, and prevented informed financial and operational decision-making during the loan process. 



Background I applied for an XXXX loan and was instructed by XXXX XXXX to deposit the required owner equity injection into an XXXX business checking account. 
I followed these instructions and deposited the equity injection funds on or about [ date ]. 
The account was represented as the mechanism through which I would begin spending equity funds on approved startup expenses for my business. 



Undisclosed Account Restrictions After funding the account, I discovered material restrictions that were not disclosed at account opening or prior to deposit, including : - Inability to initiate ACH transfers - Inability to initiate wire transfers- Inability to use bill pay or establish recurring payments Lack of immediate debit card access These restrictions were imposed after funds were deposited and were not disclosed in advance, despite their material impact on access to business funds. 



XXXX XXXXXXXX XXXX  representatives advised that acceptable methods for funding and spending equity included XXXX transfers, wires, cashiers checks, or checks. 
In practice, electronic payment methods were unavailable, and debit card access was delayed. 
The guidance provided did not align with the actual operational capabilities of the account, resulting in confusion and delay during a time-sensitive compliance period. 



Debit Card Delay and Access Barriers Debit card access was necessary to spend equity injection funds as directed. 
A debit card was not provided at account opening and was delayed after the account was funded. 
No expedited delivery, interim access method, or alternative mechanism was offered. 
As a result, funds on deposit were not practically accessible during a critical period. 



Operational and Financial Impact Business funds were inaccessible for approximately [ XXXX  ] days following the equity injection due to account restrictions and delayed debit card issuance. 
During this period, I used personal funds to cover approximately $ [ XXXX  ] in business-related expenses that would otherwise have been paid from the business account. 
These expenses were incurred despite sufficient business funds being on deposit and available in principle. 
The financial impact resulted from access limitations and administrative delays, not from insufficient capitalization or refusal to comply. 



Impact on Business Launch, Marketing, and Client Expectations Prior to and during the XXXX loan process, I engaged in lawful marketing and brand-building efforts for my business. 
These efforts resulted in established brand awareness and the creation of a small client waitlist, with individuals reasonably expecting services to begin within a normal startup timeframe. 
The delayed access to business funds impaired my ability to finalize operational readiness and onboarding, despite having met equity injection requirements. 
These delays affected my ability to meet reasonable expectations created through good-faith marketing efforts. 
This impact was foreseeable and could have been mitigated had account access limitations been disclosed in advance or timely access been provided. 



Disclosure of Health-Related Limitations During the relevant period, I disclosed documented health-related limitations arising from significant fraud-related and safety-related stressors occurring in XXXX. 
I was under active care of a licensed psychiatric nurse practitioner at the time. 
This disclosure was made in good faith in the context of seeking practical assistance and flexibility to comply with requirements. 



Lack of Accommodation or Escalation Despite disclosure of health-related limitations, no accommodation, alternative administrative method, or escalation pathway was offered. 
No written explanation was provided regarding whether accommodation was considered or denied. 
Communications emphasized hindsight rather than assistance or mitigation of access barriers.

Administrative Concerns Under 13 CFR Part 136 Following disclosure, the XXXX process was administered in a manner that was materially less effective in affording equal opportunity to obtain the same benefit and reach the same level of achievement. 
The absence of measures to ensure timely access to essential account tools, including debit card access, substantially impaired participation in the XXXX program. 



Lost Opportunity to Make an Informed Borrowing Decision The undisclosed access limitations and delays were not foreseeable at the time of loan application or equity injection. 
Had these limitations been disclosed, I would have structured the loan differently, including requesting a larger loan amount or adjusting liquidity planning to account for delayed access. 
The lack of disclosure prevented informed decision-making regarding loan sizing and cash-flow management. 



Good-Faith Efforts I repeatedly sought clarification, alternative methods, and assistance to comply with requirements. 
I acted in good faith at all times and followed the instructions provided. 
Compliance difficulties resulted from access barriers rather than borrower inaction.

Timeline of Key Events [ Approx. early XX/XX/year> ] Opened an XXXX business checking account at the direction of the bank in connection with an XXXX loan application. 
[ XXXX XXXX  ] Deposited required owner equity injection into the XXXX business checking account in the amount of approximately {$11000.00}. 
Immediately following deposit Discovered that the account could not send ACH transfers, wires, or bill pay, and that no debit card had been issued. These restrictions were not disclosed prior to deposit. 
[ Following days ] Contacted bank representatives to request clarification and access. Was advised that equity funds could be spent using electronic methods or debit card, which were not operational. 
[ XXXX XXXX to mid XXXX ] Debit card was delayed and not provided at account opening ; no expedited delivery or interim access method was offered. 
[ XXXX XXXX ] Due to lack of access to business funds, used personal funds to cover approximately {$10000.00} to {$11000.00} in business-related startup expenses that would otherwise have been paid from the business account. 
[ XXXX XXXX ] Requested alternative access methods or flexibility ; no accommodation or escalation pathway was offered. 
[ Ongoing ] Continued attempts to comply with XXXX equity injection requirements were impeded by account access limitations and delayed tools.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief