Consumer complaint received 2026-04-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
This complaint is a continuation of CFPB Complaint No. XXXX which was closed without resolution. Truists XXXX XXXX, 2026 response raises additional concerns because Truist states that it received a request to return the funds, yet it continues to retain the same {$5600.00} without explaining where those funds are being held. I am submitting this additional response regarding Truists XX/XX/XXXX letter concerning the {$5600.00} deposit originally made on XX/XX/XXXX. In its response, Truist states that on XXXX XXXX, 2026, it received a request to return the funds. However, Truist continues to retain the same {$5600.00} and has not explained where those funds are currently being held or why they continue to be withheld. Truist can not continue to retain the funds indefinitely. Truist can not both remove the funds from the maker and continue to hold the same money without providing a lawful explanation. I therefore request that Truist provide, in writing : The exact date on which the {$5600.00} was removed from the makers account ; The current location and status of the {$5600.00} ; The legal basis for continuing to retain these funds since XX/XX/XXXX2024 ; Whether the funds have already been returned, credited, or otherwise transferred to any other party. Truist further states that it requires an affidavit or Hold-Harmless Agreement from the makers bank. If Truist requires additional confirmation from the makers bank, Truist should obtain that information directly from that financial institution. It is unreasonable to take time away from my work, lose wages, to locate the maker and act as an intermediary between XXXX financial institutions, in order to resolve this matter. Truist can and should do directly should not cause me additional financial loss, because I would lose income and valuable time. After nearly XXXX years of delay, it is unreasonable and unfair to place that burden on me. If Truist believes further action is necessary, Truist should handle it directly and should compensate me for the financial harm already caused by this delay. Because Truist has retained these funds since XXXX 2024, I also request that Truist identify whether any interest has accrued on the {$5600.00} while the funds have been held. If no interest has been credited, I request that Truist explain why not and compensate me for the loss of use of these funds, including any applicable interest and any financial harm caused by the delay. The continued retention of these funds for nearly two years, without a clear explanation, appears unreasonable and has caused substantial hardship. If Truist can not provide a lawful basis for continuing to hold these funds, then its conduct may constitute an improper deprivation of funds and a violation of my rights as a customer. I respectfully request that the Consumer Financial Protection Bureau require Truist to answer these questions fully and in writing and to explain why this matter has not yet been resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief