Consumer complaint received 2025-12-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I am extremely disappointed and blown away by BOA and how they handled my fraud claim. Boa never once ask me for my proof. I was away for a month in another country and my home was broken into. A young man literally ran up {$2000.00} off of an app called XXXX, off a device that was taken from my home. ( I had only used the app one time prior to the incident, I have had a clean record since being with BOA. Boa didnt ask me for my police reports, proof showing I was always.THEY DIDN'T ASK FOR ANYTHING!! I literally had to call in and ask them to take my information! They denided me twice even with evidence!!! I will be escalating this as far as I can as can!!! I will not stop because this is beyond wrong! This is the message I sent with all of my information. 

Hello, I filed a claim on the XXXX of XXXX for fraudulent charges made while I was way out of the country. The claim came back as completed without requesting any of th documentation from my end, which I felt was very In accurate and unfair. I have been out of the country from XX/XX/XXXX to XX/XX/year>. While I was gone, there was : neighbor who was kind enough to watch over my home. Unfortunately, their son broke into my home and stole some of my belongings because he was aware I would be gone. My backside of my home window was broken in and my cell phone taken. There were fraudulent charges made off of my account that I did not make. The young man name who made purchases with my account and had them delivered because I would not be there. I was able to find this out because I realized only one family knew I was gone, So I let them know that I would be getting the police involved and the parents were absolutely fine with that. One hour later, their son and his friend knocks on my door and says he found my phone while walking outside & wanted to return it to me because he know I was searching for it. 
I then called the police, The young man denied having anything to do with having my belongings. Thank XXXX, there was another neighbor who happened to see him walk Up on my property quite a few times while I was away, And she reported that to the police. I let them know I would press charges, But they said they could not give me any of their son 's information because he did not live in their home any longer and would not tell me where he lives. 
So Bank of America claimed the department I am asking you to reopen this claim and to handle this fairly On my behalf. I've done everything on my end. Please let me know how I need to proceed moving forward. 


After sending in police reports as well as flight tickets. They denied my case a second time!!! I couldnt believe it, and I left my other bank to join BOA.big mistake. 
Please help me with this matter because this is horrible to treat someone like this knowing they have everything.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief