Consumer complaint received 2025-06-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
I've called numerous times. I do not remember the dates, but here is the letter I sent, that I paid for them to have to sign upon receiving. Which they did. I also left some comments on their XXXX  page the last couple of days, which were also ignored. Apparently, many other people had their share of words for similar reasons. I want Equifax banned from having anything to do with my credit report. The other 2 credit agencies are fine. Please remove them. They are harming and damaging our lives. It's not legal and they need to be shut down. Please read the comments under their XXXX  page if they haven't removed them. This is serious and effecting all of our lives. I need to move and this is really effecting my life and holding me up. They need to fix the problems they've caused with all of our credit reports and accounts and then they need to be shut down immediately. THIS IS UNACCEPTIBLE WHAT THEY ARE DOING TO PEOPLE! 


Attention : Equifax Information Services LLC, I am writing this letter in request that you fix whatever is going on with my account. I CAN NOT log into my account even with the correct password. It seems your information on me is incorrect. The other 2 Credit Bureaus are fine. I'm not sure what your issue is, but the fact that you outsource all of your calls to various countries around the world that you then have us give our MOST SENSITIVE AND PERSONAL information to and make it IMPOSSIBLE to talk to someone in OUR OWN COUNTRY, the USA, is UNACCEPTIBLE!!! How safe and secure can that possibly be? That could definitely be a big reason as to why we get so many scams from other countries here in the U.S. ( I don't see how this is LEGAL! ) Then, I was told to take a picture of myself AND my license with MY PHONE ( that's loaded with apps ) and send it. Have you lost all sense of logic and reason??? That is one of THE MOST UNSECURE WAYS to send sensitive information and because of whatever issue is going on with your end, it is causing denials on possible loans. I also need to move soon ( not that you care, obviously ) and this ridiculousness is getting in my way and holding me up. I don't understand why you have so much pull over my life. Especially, since the other Credit Bureaus are fine. THIS IS UNACCEPTIBLE!!!! Now, I have to snail mail your unnecessary request and spend the extra money just to make sure it arrives there safe and secure. I am billing you for that, since you are the one costing me all of this extra, pointless stupidity. ( Thank you, by the way ) I have included the receipt of the cost of mailing that you can count as a bill. A copy of this letter, along with the receipt is also being sent to the FTC. I expect a phone call from an agent FROM WITHIN THE UNITED STATES, to fix your issues AND my account. After my information and the account is CORRECTED, I request... No, I DEMAND my credit report, because this is absurdity! 
Thank you, in advance for your cooperation in this matter that you caused. Attached are copies of my 2 forms of I.D . that was requested. I " Voided '' them out FOR MY SECURITY that you seemingly know nothing about.

Company response to consumer: Closed with explanation