Consumer complaint received 2025-03-24 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Guild Holdings Company
State: GA

Complaint narrative:
The narrative should read : " On XX/XX/XXXX, I purchased a house at XXXX XXXX XXXX, XXXX, XXXX got an FHA Loan from Guild Mortgage Company with an " unaware '' 2nd Mortgage payment. I rent a room from my co-worker because I can not live safely on the property.. I pay a mortgage and rent with utilities every month and I can't even live in the house when it rains, and gets cold! 

XXXX XXXX Loan XXXX ( XXXX ) XXXX XXXX Website NMLS : # XXXX Guild Mortgage Company XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX & XXXX, XXXX XXXX, GA XXXX According to an FHA/HUD Loan , there must be none of the following " Minimal Property Standards Requirements violations : XXXX XXXX XXXX has XXXX Minimal Property Standards Requirements violations out of a possible seven violations or so..

FHA Property Requirements For The Homes Interior FHA loans have certain conditions that must be met for the homes interior to pass appraisal standards. These dont include cosmetic issues that are easily fixed.

Home Systems And Appliances The appraiser has to make sure a homes systems are functional. The same goes for any major appliances that are included with the home. 

The home will have its heat source documented and checked. Additionally, the water heater and electrical systems will be checked. The same goes for air conditioning systems. 

Electric stove caught fire ( electrical short, etc .. ). No gas heat ( pipes are corroded and leaking gas fumes ). The gas company had to remove the gas meter! No serviceable water heater.. 


Basement And Crawl Space The basement and crawl space of a home should be well-ventilated, with no evidence of termites or other damage. Also, you dont want the basement to be damp or the foundation to be settling. 

There are " Visible Termite Damages '' to the foundation and the house is also settling/collapsing from the kitchen to the living room.. 


Bathrooms : In addition to the electronics checks described earlier, the sink ( s ) and toilet ( s ) in the bathroom ( s ) will be inspected. The appraiser will make sure your shower or bath fixture works and that you can get hot water.

The bathrooms have visible rust ( sinks, tubs ), faucet handles, corroded pipes ( galvanized steel ) and 2 to 21/2 inch gaps in the wall from the bathtub to the actual wall.

The hot water heater is rusted beyond your imagination ( 1980 's, etc .. ), and is unserviceable ( no hot water ).. 


Other Miscellaneous Interior Issues There are a few other issues to look for when examining your homes interior. Those include : Missing handrails : You have to have accessible handrails for staircases. 
Chipping lead paint : Due to the widespread use of lead-based paint in houses built prior to XX/XX/XXXX, appraisers will require any paint thats chipping to be dealt with. 
Physical deterioration : Inspect the walls, windows and stairs to ensure no issues affect livability or structural soundness. 

The first and second floor walls are peeling away from the water damage coming from the roof ( unrepairable XXXX XXXX XXXX XXXX roof shingles on top of each other ) .. XXXX planks are rooten, and shingles are falling off the roof when the wind blows and it rains, etc.. 

FHA Loan Property Requirements For The Homes Exterior In addition to the inside of the home, its exterior will also be inspected. If a home has any of the hazards listed below, the need for repairs by the homeowner is likely. 

XXXX is peeling on the outside, wooden planks are rotten and coming lose from the house. roofing soffets are leaking thus, the rain water is by passing the drain spouts, etc..

Property Access The subject property needs to have sufficient access to a street or other means of access so future owners can easily make their way to the property year-round. 


Roof The FHA requires that the roof have at least 2 years of life left. The appraiser will check for things like holes, loose or missing shingles, and proper connections to gutters and downspouts.

There are two 25 year old roof shingles on top of each other 50 years of old rotten shingles and felt paper, etc .. ) .. Wood planks are rooten, and shingles are falling off the roof when the wind blows and it rains, etc..

Foundation To pass inspection, the foundation must be properly graded and have sufficient drainage so as not to cause water damage. There shouldnt be any cracks in the foundation or signs of significant settling. Finally, it should adhere to local building codes and present no concerns regarding durability.

Foundation cracking, leaning, settling, collaspsing, especially in the kitchen and living rooms. Front door and second floor baseboards trims are rotten, the carpet is ruined and the mold is starting to grow again ( warm weather ), etc..

NOTE : This property/house should have " NEVER '' got an FHA Loan approved loan with these many FHA/HUD Minimal Property Standards Requirements '' violations.. I am out of {$360000.00} and the {$75000.00} that I put into the property/house.. 

I really need your assistance! I am XXXX XXXX XXXX and I want to live in safety and peace! 

Regards, XXXX XXXX XXXX ( XXXX ) XXXX I would also like to add I received a text. Stating, " Hi XXXX XXXX I was reaching out because I found an All State agent who will insure the home for you for much less than anyone else and it is not pending the repairs to be completed. '' I need an independent FHA appraisal of this property.

Company response to consumer: Closed with explanation