Consumer complaint received 2024-06-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I am writing to formally lodge a complaint against Wells Fargo for their handling of the mortgage on my homelocated in Texas, and to express serious concerns regarding potential discriminatory practices I believe have affected my father and me. 

Background : In XX/XX/XXXX, myfather, XXXX XXXX, purchased the home for {$66000.00}. 
My father passed away in XX/XX/XXXX. Since then, I have been paying the mortgage to keep the home for myself and my children. 
Despite not requesting a payoff balance, Wells Fargo recently informed me that the home is in foreclosure with a payoff balance of {$63000.00}, nearly the original loan amount after more than 24 years of payments. 

Issues Experienced : 1. Lack of Transparency : As the heir, Wells Fargo has refused to provide me with detailed account information, using my status as an excuse. This raises valid questions given my father 's excellent credit and history of timely payments. 
2. Racial Discrimination : I believe racial discrimination has played a role in the handling of our mortgage. Wells Fargo has a history of lawsuits involving discriminatory practices against XXXX customers, and I suspect similar treatment has been directed towards us. 
3. Foreclosure and Payment MismanagemenXXXX : XXXX, I applied to take over the mortgage but was denied despite having sufficient credit. 
Recently, I received a foreclosure notice despite making consistent payments to avoid such an outcome. 
When I questioned missing payments, Wells Fargo refused to review the account, instead demanding over {$6000.00} to halt foreclosure. 
I was initially informed that the house was no longer in foreclosure after submitting required documents, only to be later told that I was removed as a confirmed successor and that foreclosure proceedings would continue. 

XXXX. Inconsistent Information : Different Wells Fargo departments have provided conflicting information, creating confusion and making it difficult to resolve the issues at hand. 

XXXX. Proof of Payments : I have documentation proving payments made by both myself and the XXXX XXXX XXXX XXXX XXXX XXXX, totaling over {$18000.00} since XXXX. Despite this, these payments appear to be missing from my account activity statement. 

Conclusion : Wells Fargo 's handling of this mortgage has caused significant stress and uncertainty. 
Their refusal to properly address my concerns and their attempts to rapidly foreclose on my home without a thorough review of payments is unacceptable. 

I request the CFPB 's urgent assistance in investigating Wells Fargo 's practices and helping to prevent the wrongful foreclosure of my home. I seek a thorough review of the mortgage account, correction of any misapplied or missing payments, and assurances that Wells Fargo 's discriminatory practices are addressed. 

Information and Actions Requested from Wells Fargo : Account Details and Payoff Balance : I requested detailed information on the account history and the current payoff balance to understand why the mortgage amount remained almost the same after over 20 years of payments. 

Payment Application and Missing Payments : I asked for a review of the account to explain discrepancies and identify missing payments, specifically those made by the XXXX XXXXXXXX XXXX XXXX  XXXX XXXX and myself. 

Mortgage Transfer Application : In XXXX, I applied to take over the mortgage as a successor but was denied without a clear reason, despite my creditworthiness and ability to cover the loan. 

Foreclosure Review and Payment Plan : Upon receiving a foreclosure notice, I requested a thorough review of the account and a payment plan to prevent foreclosure. I offered to pay a portion to avoid foreclosure but was told I had to pay the full amount demanded. 

Document Submission and Status Confirmation : I submitted all required documents to Wells Fargo 's Home Preservation Department to confirm my status as a successor and halt foreclosure proceedings. Despite submitting the documents, I received conflicting information about my status. 

Resolution of Conflicting Information : I contacted various departments to resolve the conflicting information regarding my status and to verify the proper application of all payments made.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation