Consumer complaint received 2025-01-08 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I purchased a XXXX XXXX from a sales person named XXXX XXXX who is affiliated with XXXX XXXX in XXXX, Texas and was selling these beds in XX/XX/XXXX at the XXXX XXXX XXXX in XXXX, California. We purchased the bed from him at the fair. The bed was delivered to our home on XX/XX/XXXX. We were literally forced into accepting delivery on the bed on this date and were told that if we did not accept the bed they would charge us for it anyway. XXXX XXXX was not able to set-up the bed because we were doing renovations in our bedroom at the time. So their delivery drivers left the bed in our front room in the packaging that it came in. When we were finally able to set-up our King Size Split XXXX XXXX  ( with no set-up help from XXXX XXXX as promised in the contract ) I laid down on the bed and immediately realized that there was a problem with the bed because my legs were hanging off the bed and I did not fit on the bed properly. My wife measured the bed and it was XXXX inches too short length wis and too narrow in width. We immediately reached out to XXXX XXXX and they opened up a claim with XXXX XXXX and XXXX XXXX sent us a replacement bed. XXXX XXXX did not come to set-up the replacement bed as they indicated in their contract. We set up the bed and I still did not fit on it. In fact, I have fallen off the two beds, three times with one of the falls causing me to have to go to the hospital for injuries sustained from falling off the XXXX XXXX that does not properly fit me. I financed this bed with Wells Fargo Bank NA and they issued me a XXXX XXXX Credit Card. I have tried to work with XXXX XXXX to get the issue resolved and per XXXX XXXX, " We are not going to do anything else to help you. We sent you a second XXXX XXXX and that is all we have to do. '' I sent a letter to Wells Fargo Bank stating that pursuant to the terms on the back of my credit card statement with them " If you are dissatisfied with the good or services that you purchased with your credit card and you have tried in good faith to resolve the problem with the merchant, you may not have the right not to pay the remaining amount due on the purchase if the following are true : 1 ) The purchase must have been made in your home state or within XXXX miles of current mailing address and the purchase must be more than {$50.00}. 2 ) You must have used your credit card for this purchase. XXXX ) You must have not yet fully paid for the purchase. Wells Fargo responded stating that XXXX XXXX has an All Sales Are XXXX. No Refunds, Cancellations or Exchanges Policy and that they don't have the authority to honor what is printed on the back of their credit card statement. I paid {$7000.00} for beds that are defective. My wife tried to reach out to XXXX XXXX to address the issue with them and their response was, " You did not buy the bed directly from us so we have no liability for this. Please contact XXXX XXXX who sold you the bed for resolution. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation