Consumer complaint received 2025-02-10 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: Chime Financial Inc
State: AL

Complaint narrative:
Subject : Complaint Against Chime for Account Closure After Fraud Dispute Issue Type : Bank Account or Service Complaint Details I am filing this complaint against Chime Financial , Inc. for their unfair and unlawful handling of my account. I reported fraudulent charges on my Chime account, and instead of resolving the dispute, Chime closed my account without providing an explanation or allowing access to my funds. This violates consumer protection laws and has caused significant financial harm. 

Key Issues : Fraudulent Charges on My Account : Unauthorized transactions were made on my account, which I reported to Chime. Under the Electronic Funds Transfer Act ( EFTA ) and Regulation E ( 12 C.F.R. 1005.6 ), I am protected from liability for unauthorized charges if I notify the financial institution in a timely manner.

Failure to Investigate the Dispute : Chime failed to provide any evidence that they conducted a proper investigation into the fraudulent charges, as required by Regulation E ( 12 C.F.R. 1005.11 ). Chime is obligated to investigate disputes within 10 business days and provide a resolution or provisional credit.

Account Closure Without Justification : Shortly after disputing the fraudulent transactions, Chime closed my account without notice or explanation. This retaliatory action is not only unjust but may also constitute an Unfair, Deceptive, or Abusive Act or Practice ( UDAAP ) under the Consumer Financial Protection Act ( CFPA ).

Lack of Access to Funds : Following the closure, Chime has withheld access to the remaining balance in my account. This action is causing financial hardship and violates my rights as a consumer.

Federal Laws Supporting My Complaint : Electronic Funds Transfer Act ( EFTA ) : Protects consumers from unauthorized transactions and requires financial institutions to resolve disputes fairly.

Regulation E ( 12 C.F.R. 1005.6 & 1005.11 ) : Limits consumer liability for unauthorized charges and requires prompt investigation and resolution of disputes.

Consumer Financial Protection Act ( UDAAP ) : Prohibits financial institutions from engaging in unfair or abusive practices, including account closures without valid justification.

Request for CFPB Action I request the CFPB take the following actions to resolve my complaint : Require Chime to Provide an Explanation : Chime must explain why my account was closed and provide evidence of their investigation into the fraudulent charges.

Refund the Fraudulent Charges : Chime should refund the full amount of the disputed fraudulent transactions, as I reported them in accordance with the EFTA.

Restore Access to Funds : If any remaining balance exists in my account, I request immediate access to those funds.

Review Chimes Practices : The CFPB should investigate Chimes practices regarding account closures and dispute handling to ensure compliance with consumer protection laws.

Supporting Information Unfortunately, due to Chimes actions, I no longer have access to my account or transaction history. However, I can provide the following details for verification : Account number or email associated with my account.

Approximate dates of the fraudulent transactions.

Details of my communication with Chime ( to the best of my recollection ).

I believe Chimes actions were unfair and retaliatory, and I request the CFPB to assist in holding them accountable.

Company response to consumer: Closed with explanation