Consumer complaint received 2025-10-18 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Revolut Technologies Inc.
State: NY

Complaint narrative:
This complaint concerns a criminal fraud incident involving my company, XXXX XXXX XXXX XXXX, and funds transferred to an account at Revolut that was fraudulently opened and operated under a false identity, representing a failure of Revoluts Know Your Customer ( KYC ) and Anti-Money Laundering ( AML ) controls. The incident has been formally reported to both the XXXX XXXX XXXXXXXX Police Department ( XXXX ) and the Federal Bureau of Investigation ( FBI ) Internet Crime Complaint Center ( IC3 ). 

On XX/XX/year>, I transferred {$23000.00} from my companys business account at XXXX XXXX to a Revolut account as payment for what I believed to be a legitimate purchase of goods specifically, bulk nuts ( including pistachios ) used in my companys retail products. Later, on XX/XX/year>, I wired an additional {$2600.00} to the same account for the delivery of that order. The individual I communicated with falsely represented himself as XXXX XXXX of XXXX XXXX, a well-known grower and supplier of nuts. 

The fraudulent individual provided fabricated business documentation, email correspondence, and banking instructions, claiming that payments should be made to his accountant, XXXX XXXX, using the following Revolut account details : Account Holder : XXXX XXXX Account Number : XXXX Bank : Revolut Transaction Dates and Amounts : XX/XX/year> {$23000.00} ( payment for goods ) XX/XX/year> {$2600.00} ( payment for delivery of order ) After the second payment, I discovered that neither XXXX XXXX nor this Revolut account had any legitimate connection to XXXX XXXX or XXXX XXXX. This was a fraudulent scheme involving business impersonation, misrepresentation, and wire fraud. 

Upon discovering the fraud, I immediately contacted XXXX XXXX, which confirmed the transactions were fraudulent and initiated recovery procedures. To facilitate recovery, XXXX issued a Hold Harmless Letter to Revolut, indemnifying Revolut from liability and authorizing it to return the funds. 

I also filed a police report with the XXXX XXXX XXXX Police Department and a cybercrime complaint with the FBIs Internet Crime Complaint Center ( IC3 ) documenting this incident. 

Despite these actions, the funds have not been returned. The Revolut account in question was clearly opened and used under false identity information, raising serious concerns about Revoluts KYC and AML compliance and its failure to detect or prevent fraudulent activity conducted through its platform. 

In addition, Revolut did not provide any active customer service phone number or direct fraud-reporting channel to reach a representative about this matter. This lack of accessibility constitutes a violation of New York State financial consumer protection requirements, including the New York Department of Financial Services ( NYDFS ) rules requiring licensed financial institutions to maintain clear and timely methods for consumers to report fraud or unauthorized transactions. Revoluts failure to provide such access left me with no practical means of recourse or direct communication to report the fraud and seek assistance.

Company response to consumer: Closed with explanation