Consumer complaint received 2025-05-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: MD

Complaint narrative:
To whom it may concern, This is XXXX XXXX, writing to seek help for unreasonable actions of Synchrony Bank on closing my PayPal Cashback Mastercard account. 

I opened my PayPal Cashback Mastercard account about 3 years ago, and I used it sometimes, but only until recently, I realized the benefit of 3 % cash back on PayPal purchases, so I used this card a lot for shopping online for holiday seasons ( a lot of discount and promotions and needed by the family ) : the end of last year, and spring of this year.

I use this card and always pay balance on time. But my PayPal cashback Mastercard account was suddenly closed one day. A few days later, I received the following letter from Synchrony Bank, but no emails or messages ( even though my PayPal account was linked to my gmail ).

I was surprised, although I used this credit card a lot, but I always pay balance on time, and I actually just paid in full the day before. 

My pursuer and complaints : Synchrony Bank closed my credit card account for NO reasonable reason. 
- The bank said, Activity on account indicate high risk of failure to pay. It is not true. And they closed my account directly without confirming with me.

I have excellent credit score ( XXXX according to XXXX, and XXXX according to XXXX ) in the past 10 years. 

I made 100 % payments on time in the past 10 years.

2. Synchrony Bank closed my credit card accounts without any notice ; it hurt my nerves a lot.

There was no confirmation with me at all, nothing via phone or email or message. They could simply push an alert message to me if they suspect my account is being used for fraud or with high risk.

I got so scared when I suddenly can not access my account.

3. Synchrony bank suddenly closed my credit card account without any email/message notice, hampering me for make purchases using this card during promotion season. 

I trust the bank and had excellent credit scores, and I am planning to use this card a lot for shopping. 

And they took away all the rewards/points I earned in the past years/months!

What I have done to help : 1 First, I attached my paysub for your information. I am a XXXX, a XXXX XXXX XXXX with stable salary. 
2 Second, I made 100 % of payments on time in the past 10 years.

3 Due to the high risk of failure to pay mentioned in the letter as the reason they closed my account, I recently noticed high rate of PayPal savings account, so I opened one and there is now {$43000.00} transferred from my matured savings accounts with other banks. 

This fund can assure Synchrony bank that there is no risk for me to use the PayPal Cashback Mastercard. 
I, hereby, ask the Synchrony Bank to : 1 Recover my PayPal Cashback Mastercard credit card account ( attached ) ending in XXXX. 

2 Return all the rewards/points in my accounts that I have earned before they closed them.

3 If recovering accounts is impossible, open a new account for me, I need to have all rewards/points that I have earned back to me. 


I wanted you to understand that there is excellent of my credit history, and I have done what I can do from my side to reduce risk for future payments, and I am seeking a long-term relationship with the bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation