Consumer complaint received 2019-08-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: WELLS FARGO & COMPANY

Complaint narrative:
My complaint is against : Wells Fargo, XXXX XXXX XXXX XXXX XXXX CA XXXX United States +1 ( XXXX ) XXXX Wells Fargo has repeatedly on arbitrary dates during the past seven years, disabled access for me to my account. This is my account, it is not a joint account. I have been living abroad since about XX/XX/XXXX, and the past 10 years I have been in XXXX. During this time, Wells has cut off my access to my account despite my repeatedly instructions : I am traveling abroad to different countries to work, keep my account open so I have access to funds in case of an emergency. They refuse. ~Last XX/XX/XXXX, I tried to purchase computer equipment I needed for work, the reason was that againWells disabled access to my account. So I decided to instruct them to charge me any fees necessary, and wire remaining account balance to my USD account in XXXX. I did this via express mail, including ton 's of personal and bank account information to ensure they understood the instructions were from me. I even had my instructions notarized by the US Embassy Notary in XXXX. Wells surprised me, XXXX XXXX responded to me via email on XX/XX/XXXX, providing me reference # XXXX, and promising a resolution within 10 days. 

XXXX must be from a planet where her day = an Earth month, because I've never hear anything, nor has any deposit been made as I instructed. 

Wells is a hateful company, note that they repeatedly tell me I'm free to phone them, despite my telling them " email me as I can't call you from XXXX '', for the past 7 years. Further, they lie during conversations and email exchanges, so I insist that everything is in writing. about 3 years before this episode, it took me more than 5 months to regain access to my funds and have them send me a new debit card to replace the expired one. I think they made 4-5 " attempts '' to follow the instructions I emailed to them with my XXXX address, they're so inept I received debit cards months later for which they didn't even designate " XXXX '' as the destination country. 

In XX/XX/XXXXI was in XXXX on a job, Wells denied me access to my account - exactly when I needed it most. With difficulty, I managed to get a phone card with $ XXXXUSD credit on it, and I tried phoning Wells , they made sure to keep me on-hold until only ~3 minutes of call-time remained ( I told them at first contact I was on a limited phone card ). The person I spoke with was not good at her job, and all I could do was tell her of my problem, and that their service XXXX! Before the phone company ended the call. PLEASE refer to this when Wells says just phone us. 

They're idiots, they lie, and all that I've met aren't even decent people. 

I have issued so many complaints the XXXX told me please stop filing complaints as Wells doesn't answer them anyway. 

I did some online research to verify if others have the same experiences as I. Amazingly, a huge number of Wells customers complain, mentioning lies and flawed instructions, no accountability, etc.. 

ALL I WANT IS TO GET MY MONEY AND CLOSE MY ACCOUNT. Wells has my contact information for email, my home address for written letters and forms, and they are even welcome to phone me ( not me them ) provided they email in advance with time and day for their call. 

ALL I WANT IS TO GET MY MONEY AND CLOSE MY ACCOUNT. - ..and NO MORE LIES!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation