Consumer complaint received 2025-07-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Didn't receive services that were advertised
Company: CRC Holding, LLC
State: FL

Complaint narrative:
I am writing to formally lodge a complaint against XXXX XXXX XXXX ( CRC ) regarding multiple issues I experienced as a paying client, and to notify them of my intent to pursue arbitration if my concerns are not satisfactorily resolved with a partial refund. My company 's name is XXXX XXXX XXXX and email is XXXX. 

False Client Results : XXXX advertised that certain disputed credit items were deleted or removed through their software ; however, in reality, these deletions did not occur. This is false representation of service outcomes, which severely impacts my credibility and client trust.

Importing Clients Errors : The platforms failure to correctly import client data reflected poorly on me as a business owner. These technical failures were caused by CRCs system faults and not by any error on my part. This issue caused a significant slowdown in my business operations, directly affecting my income and resulting in negative reviews.

Customer Service and Operational Deficiencies : CRCs customer service was consistently unhelpful and unresponsive. Additionally, the platform lacked necessary automation and operational efficiency features, which further hindered my ability to manage my business effectively.

Lack of Transparency and Misleading Pricing : My subscription was advertised as {$170.00} ; however, the actual charge was {$190.00} due to undisclosed fees. Although these fees may have been buried in fine print clauses, they were never upfront or clearly discussed during signup. This practice is misleading and potentially deceptive, as it conceals the true cost from consumers. By contrast, a competitor I signed up with charged exactly the fee they advertised, without hidden or extra charges.

Under the Federal Trade Commission Act ( 15 U.S.C. 41-58 ), deceptive or unfair business practices, including misleading pricing and false advertising, are unlawful.

The Credit Repair Organizations Act ( CROA ), 15 U.S.C. 1679 et seq., mandates transparency regarding fees and services offered by credit repair organizations.

Failure to deliver advertised services and misleading fee disclosures could constitute breach of contract and false advertising under state consumer protection laws ( e.g., Californias Consumer Legal Remedies Act or similar statutes depending on your state ).

I am aware of my right to pursue remedies under these laws, including monetary damages and equitable relief. If this complaint is not satisfactorily resolved with a partial refund, this letter serves as notice of my intent to initiate arbitration proceedings as outlined in CRCs terms of service agreement. I am prepared to pursue all available legal remedies, including arbitration, to protect my consumer rights and recover damages. 

I urge XXXX XXXX XXXX to resolve this matter promptly and amicably to avoid escalation. 

Thank you for your attention to this complaint.

Company response to consumer: Closed with explanation