Consumer complaint received 2024-08-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
I contacted XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX in XXXX to inquire about purchasing a used forklift. I signed an agreement and sent a {$4500.00} deposit for a specific forklift, which they ended up selling to someone else. The merchant refused to return the deposit, and Chase has thus far declined to settle the credit card dispute in my favor. 

XXXX : XX/XX/XXXX - XXXX XXXX sent over several purchase options, including for a used forklift they had named XXXX, which had only XXXX prior owner and only XXXX hours in service ( enclosure XXXX ). 

XX/XX/XXXX - XXXX XXXX sent over the deposit agreement for XXXX ( enclosures XXXX, XXXX ). 
Same day - My colleague called to confirm we wanted to move forward, however the sales rep let us know that the XXXX lift had already been sold to another customer ; but they had a lift with substantially more usage and in much worse condition that they would offer instead. 

XX/XX/XXXX - We notified the sales rep that we were not interested in moving forward with his alternate option, and he replied explaining how the XXXX lift had been sold ( Enclosure XXXX ) : [ QUOTE ] Discount Forklift has over XXXX Salesman selling the same inventory. I sent you the quote on XXXX on XX/XX/year>. You contacted me on XX/XX/year> to proceed with the machine. Thats a total of XXXX days someone else had the chance to buy her and someone did [ END QUOTE ] Note that the original deposit agreement for XXXX was never canceled and remained available for signature. 

XX/XX/XXXX- I finalized my decision to purchase a forklift from another vendor. This same day a reminder email for the old XXXX purchase agreement arrived from XXXX XXXX. Thinking this was the forklift contract I was expecting, I signed the agreement on XXXX XXXXXX/XX/XXXX and paid a XXXX XXXX  deposit for XXXX on XXXX XX/XX/XXXX via my Chase credit card referenced above. 

XX/XX/XXXX - The same day I realized my error and asked the sales rep if they could return the deposit. He said he would speak to his finance team, and on XX/XX/XXXX they sent a deposit return invoice for {$240.00}XXXX XXXX XXXX of transaction value ( enclosure XXXX ). 

XX/XX/XXXX- I asked if instead of paying a net new invoice they could simply refund XXXX XXXX XXXXf the original transaction ( all but {$240.00} ). No response was received. I emailed again on XX/XX/XXXX, also to no response ( enclosure XXXX ). 

XX/XX/XXXX- After XXXX more weeks of no response from XXXX XXXX, I asked if they had any more XXXX models in stock. The sales rep responded saying There are XXXX available. XXXX XXXX XXXX ( enclosure XXXX ), both of which are high-wear options materially different from the XXXX lift XXXX our agreement. 

In summary, we have paid a deposit to hold a specific piece of equipment that the merchant has twice confirmed they do not possess because they sold it to someone else, and yet the merchant refuses to return the deposit. 

On XX/XX/year> I opened a dispute with Chase. Subsequently I received a call from a Chase representative stating that XXXX Forklifts statement that they had sold the forklift in our agreement to someone else was not compelling evidence that they would be unable to deliver, and they were inclined to rule against me. 

XXXX XXXX has a track record of delivering customers completely different equipment than in their purchase agreement ( see highlighted sections in enclosure XXXX, excerpted reports from the XXXX ). Chases position places me in the impossible dilemma of either ( XXXX ) walking away from the deposit with nothing, or ( XXXX ) sending the remaining $ XXXX to complete the purchase in the hopes of receiving a forklift that XXXX XXXX has twice confirmed they do not possess.

Company response to consumer: Closed with explanation