Consumer complaint received 2020-06-13 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: CITIZENS FINANCIAL GROUP, INC.
State: NY

Complaint narrative:
TO WHO IT MAY CONCERN, OK I HAD A CARD MASTERCARD WITH CITIZENS BANK CARD ENDED IN # XXXX I HAD TO CANCEL THIS CARD MANY MONTHS AGO SO MORE CHARGES WOULD NOT OR COULD NOT BE MADE THERE ARE CHARGES FROM XX/XX/2020 FOR ITEMS I NEVER GOT AUTHORIZED OR RECEIVED THE COMPANY USES XXXX FAKE NAMES NO VALID EMAILS NO VALID PHONE NUMBERS ONE IS NAME LEAFY CLOVER THERES TONS OF BBB COMPLAINTS ON THEM I WAS TOLD BY THE LADY THAT HANDLED MY CASE IN FLORID, ALSO CHARGES WERE MADE BY A NAME XXXX XXXX FROM XXXX XXXX, BOTH NAMES ARE FAKE BOTH COMPANYS I NEVER AUTHORIZED TO CHARGE MY CARD BOTH ARE FAKE FRAUD SCAM CON ARTISITS, THIS IS FROM XX/XX/2020 TILL NOW. SO THERES 2 CHARGES 1 IS FOR {$89.00} AND ANOTHER NOW MONTHS LATER WITH A DIFFRENNT CARD # I HAD TO GET CAUSE I CANCELLED LONG AGO # XXXX NOW THERE STILL MAKING CHARGES ON MY NEW CARD WICH CITIZENS BANK GAVE THEM THE NEW NUMBER TO CHARGE MY CARD ITS UNREAL I NEVER GOT ZERO MERCHANDISE EVER I WILL NEVER EVER PAY ITS CORONA VIRUS SCAM ITS GOT TO DO WITH FACE MASKS I NEVER EVER GOT OR AUTHORIZED DONT KNOW NAMES OF THE FAKE XXXX COMPANYS I WENT TO BBB FLORIDA, I WENT TO CORONA VIRUS SCAM HOT LINE FOR FRAUD, I WENT TO F.B.I., I WENT TO ATTY. GENERAL, I WENT TO COMSUMER AFFAIRS I DO NOT HAVE THE PAPERS NO MORE CAUSE WHAT HAPPENED IS I GAVE ALL THIS PROOF VIA REGUALR MAIL AND I MADE TONS AND TONS OF CALLS AND I MADE TONS AND TONS OF EMAILS AND THEN AFTER ALL THAT I GOT A LETTER XX/XX/2020 FROM CITIZENS STATING TO ME THAT AFTER ALL REVIEWS AND INVESTIGATION THAT AFTER MAKING THIS CREDIT TEMPORARY THAT AFTER ALL I SUBMITTED THAT NOW I NEVER WOULD HAVE TO PAY THE CHARGES THAT THERE OFF PERMANANT OK GREAT WONDERFUL UNTIL LIKE 2 WEEKS AGO NOW XX/XX/XXXX, II GET ANOTHER LETTER AFTER THE XXXX L ; ETTER SAYING CHARGES ARE OFF AND WILL BE OFF PERMANANT I GET A LETTER XX/XX/2020 STATING THAT NOW THERE UNABLE TO SETTLE THE DISPUTE AFTER THEY DID ION XXXX THERE INSANE MENTAL THEY SAY THAT NOW I HAVE TO PAY THE MERCHANT THEY SAY SAYS THEY DELIVERED MERCHANDISE. THERE INSANE WHAT MERCHANDISE HOW WERE WHEN I GOT NOTHNIG I NEVER EVER GOT OR AUTHORIZED THE MERCHANT IS NOT A MERCHANT ITS A SCAM FRAUD, ALL PHONE NUMBERS ARE FAKE AND NOT VALID ALL EMAILS ARE FAKE NOT VALID AND IF SO WERE THE XXXX A LABEL, WERE THE XXXX TRACKING NUMBERS, WERE THE XXXX PROOF OF A DELIVERY WHEN I GOT NOT A THING WERE AND WHAT MERHCNADISE CAME WITH WHO WITH FED EX WITH UPS WITH REGULAR MAIL, YOU SEE ALL TIMES THINGS ARE ORDERED AND DELIVERED THERES TRACKING NUMBERS I WANT TO SEE PROOF OF TRACKING NUMBERS AND PROOF OF DELIVERY WICH IS IMPOSSIBLE CAUSE ITS A SCAM ANBD I GOT ZERO AND AFTER SAYING IN XXXX AFTER I PROVED IT ALL AND EVEN CANCELLED AND CLOSED DOWN MY CARD ENDING IN # XXXX THEY THEN DECIDE TO TELL ME MY COMPANY CITIZENS THAT I SHOULD PAY YOU MUST MUST TAKE SWIFT ACTION AGAINST THEM ...

Company response to consumer: Closed with explanation