Consumer complaint received 2017-07-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: LoanCare, LLC
State: GA

Complaint narrative:
We purchased our home in XX/XX/XXXX. I was laid-off XX/XX/XXXX. We began to fall behind on payments first quarterXX/XX/XXXX. We filed for bankruptcy and it was discharged in XX/XX/XXXX. We contacted the Lender and worked with them through Loss Mitigation - Loan Care and secured a 2nd lien through HUD for $XXXXXX/XX/XXXX (FHA #XXXX). Our loan never reverted back to regular status though. We stayed in pre-foreclosure status up until this point XX/XX/XXXX. Loan #XXXX. 

We contacted the Lender and were told our loan was sold to XXXX XXXX. We called XXXX XXXX and was told they did not have our loan. This went on for several months. When we were finally contacted by XXXX XXXX, we were told we were in default and we needed to sell our home. We were very upset and I sent a letter to the Executive Suite at Loan Care, who was servicing the loan for XXXX XXXX. We received a call from Management stating XXXX XXXX  from Collections would be working with us for a workout plan. We worked with an employee named XXXX XXXX until XX/XX/XXXX. 

The below are the payments that we paid to Loan Care: The original loan was $XXXX. We paid the entire 1st year $XXXX; 2nd loan to pay past due $XXXX 2nd year plus+; trial FHA paid $XXXX (3 months); $XXXX XX/XX/XXXX; $XXXX (7 months) = $XXXX; then unemployment forbearance $XXXX (12 months) = $XXXX. Additionally, we received an escrow account statement saying we had $9,000+ surplus in XX/XX/XXXX 1st quarter. When we asked for the money to be applied, we were told that could not happen because we were in a pre-foreclosure status. That money was never paid or applied to our loan account. 

The total monies paid including $XXXX HUD 2nd lien come to $XXXX paid on our home loan to the Lender in 5 years. If $XXXX has been paid to date, how is it that the Lender says we owe them $XXXX, which is $XXXX more than the price that we bought the house for and does not include the $XXXX 2nd lien to HUD that we have to pay. That is a total of $XXXX more that the price that we bought our home for. Fraud is being conducted by the Lender XXXX XXXX & Loan Care which is the servicer. I have contacted the Executive Suite and begged them to do the right thing to no avail. I have not received a call or email. I have contacted Loan Care and was referred to a legal firm that was not interested in ensuring the information and payoff information was accurate.

We are selling our home today, signing the papers so that the house does not go into foreclosure. I want to ensure the real price of the house is brought to light and XXXX XXXX and its servicer Loan Care pay my husband and I the $33,000+ monies it owes us! 

I reached out to the following people at Loan Care: XXXX XXXX, XXXX; XXXX XXXX, XXXX XXXX XXXX XXXX; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX; XXXX XXXX XXXX XXXX XXXX XXXX XXXX; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX; XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX, XXXX XXXX XXXX XXXX. The email addresses are: XXXX ; XXXX; XXXX;
XXXX; XXXX; XXXX;
XXXX; XXXX 

We do not want a handout. We want what is rightfully ours. We appreciate any help to make that happen with XXXX XXXX & Loan Care.

XXXX & XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation