Consumer complaint received 2026-02-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: TRUIST FINANCIAL CORPORATION
State: TN

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX Washington XXXX DC XXXX Re : XXXXormal Complaint Against Truist Bank Improper Auto Loan Practices, Lack of Contract, Notice Violations, and Incorrect Credit Reporting To Whom It May Concern, I am filing this formal complaint against Truist Bank regarding an auto loan account currently in dispute and now in litigation. I believe there have been significant violations involving failure to provide a signed agreement, improper repossession handling, lack of required notices, and inaccurate credit reporting.

This vehicle loan originated during the COVID pandemic when the dealership handled the entire transaction remotely. I was informed that financing was through XXXX & XXXX ( now Truist ), and I was only told the monthly payment amount. The dealership completed all paperwork and delivered the vehicle to me. I never met with the bank, never reviewed a retail installment contract directly with the lender, and never signed any agreement with XXXX XXXX XXXX XXXX To this day, I have never been provided a copy of any signed contract bearing my signature that proves I agreed to financing terms with Truist Bank. 
In XXXX, after financial hardship due to mechanical issues, the vehicle became subject to a national safety recall that rendered the car inoperable. The vehicle could not be safely driven or repaired within a reasonable timeframe. I attempted multiple times to resolve the matter responsibly by requesting : A voluntary repossession A buyback due to the national recall and inoperability Assistance with surrendering the vehicle Despite my good-faith efforts, no one would accept the vehicle or provide clear instructions. Eventually, the vehicle was repossessed in XX/XX/XXXX. 
I was never provided proper written notice of : My right to redeem the vehicle The date or method of sale Any pre-sale or post-sale notice as required by law I later learned the vehicle was sold at a private sale in XX/XX/XXXX without my knowledge and without any opportunity for redemption or to attend the sale. I did not receive legally required notices of sale or accounting of how the sale price was calculated. 
This matter is now in court. However, Truist Bank is reporting inaccurate information to the credit bureaus. Specifically, they are reporting my last payment as XX/XX/XXXX, even though : The vehicle was repossessed in XX/XX/XXXX The vehicle was sold in XX/XX/XXXX Reporting a payment date after repossession and sale is inaccurate and misleading and appears to be an attempt to extend or misrepresent the account history.

My concerns are as follows : I never signed or received a loan agreement directly with XXXX XXXX XXXX XXXX 
The dealership completed the transaction without my direct execution of lender documents. 
The vehicle became inoperable due to a national recall. 
My attempts to resolve through voluntary surrender or buyback were ignored. 
The vehicle was sold at private sale with no proper notice or redemption opportunity.

Truist is reporting inaccurate payment history after repossession and sale.

Collection and legal actions are proceeding without proper contract validation and lawful deficiency procedures.

Requested Resolution : Provide a complete copy of any signed retail installment contract or agreement bearing my signature with Truist/BB & T Provide all repossession, redemption, and sale notices allegedly sent to me Provide a full accounting of the sale and deficiency balance Correct all inaccurate credit reporting immediately Cease reporting misleading payment history Review whether the deficiency balance is legally enforceable due to lack of proper notice and documentation Investigate the dealerships role in executing financing without my direct signed agreement Provide written confirmation of findings and corrections I am requesting a full investigation into Truist Banks handling of this account and its compliance with federal consumer protection and credit reporting laws. I have made multiple good-faith efforts to resolve this matter responsibly and believe my consumer rights have been violated.

Thank you for your prompt attention to this serious matter. I look forward to your investigation and written response. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation