Consumer complaint received 2025-09-30 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Investigation took more than 30 days
Company: Google Compare Credit Cards Inc.
State: AZ

Complaint narrative:
RE : COMPLAINT - UDAAP XXXX XXXX XXXX XXXX  FALSIFIED XXXX XXXX Dear CFPB, This complaint concerns unfair, deceptive, and abusive acts and practices by Google and major XXXX  ( XXXX, XXXX, XXXX, XXXX ) that have directly destroyed my business 's financial stability. 

The abuse was executed through Google 's Safe Browsing XXXX. Google knowingly provided false malware data, and the XXXX  blindly integrated this data into their systems, resulting in the active blocking of my website. As neutral carriers, these XXXX  have a duty to not interfere with lawful content. Their failure to implement safeguards or a timely appeals process constitutes an abusive practice. 

They have taken unreasonable advantage of my inability to counter their automated systems and have materially interfered with my business revenue, causing a direct financial loss of over {$1.00} XXXX. 

This is a clear violation of the Dodd-Frank Act 's UDAAP provisions. I demand full restitution and a formal investigation. 

This initially was discovered in XXXX. Our State Attorney reached out to them in XXXX & XXXX & XXXX however the latter two Google has ignored them entirely. They also ignored my private attorney multiple letters sent also. 

To be very clear this was also posted on social media about what they have done : I am documenting what I believe to be a deliberate, anti-competitive act of digital sabotage by Google against my business, timed to coincide with a natural disaster. 

The Incident : During the recent major XXXX  in XXXX, our tree service websitea critical resource for emergency repairswas falsely flagged for XXXX  by Google 's Safe Browsing XXXX. This warning was propagated by XXXX  like XXXX XXXX blocking customers from accessing our services. 

The Evidence : Attached is the official report from our web host, XXXX dated XX/XX/XXXX. It conclusively states : " The XXXX  scan is complete, however, it did not locate any malicious files. '' The XXXX core files are verified clean. There is no security threat. 

The Pattern & Motive : This is not an isolated error. It has happened over eight times. The timing is strategic : during peak storm season, when demand is highest. Our business consistently holds the # 1 organic search ranking. Google does not profit from our organic success. Instead, they profit by steering traffic to their paid " Google Guaranteed '' program, where they sell leads back to us and our competitors. They also profit by Sponsored Ads & Pay Per Click. 

This is a modern-day shakedown. By fabricating a security risk, they create a problem only their paid service can " solve. '' The Complicity : Our own government agencies, which once acknowledged the illegality of these practices, now refuse to act. Attorneys general and congressmen look the other way. The message is clear : Google is untouchable. 

The Precedent : This is not a conspiracy theory ; it's a documented playbook. XXXX 's XXXX authority has successfully sued Google for XXXX  for similar anti-competitive behavior. In XXXX, we allow it to happen. 

This is a silent crisis crushing businesses across verticals. My other companies in different industries have faced identical attacks. We are being systematically erased from the digital map not by competition, but by the gatekeeper of the internet itself. 

I am sharing this with you, my network, because this is bigger than one tree service. This is about the survival of independent enterprise in XXXX. If this story resonates with you, or if you have seen similar patterns, I urge you to share it. The only way to fight opacity is with XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation