Consumer complaint received 2025-04-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
Subject : Formal Complaint Against Equifax, Experian, and TransUnion for Willful Violations of the FCRA, FDCPA, and Federal Enforcement Regulations Regarding Inaccurate Credit Card Balances I am filing this complaint to report the willful failure by Equifax, Experian, and TransUnion to accurately reflect credit card balances on my consumer reports, despite verified payments made and cleared with XXXXXXXX XXXX This misinformation is not only a violation of my rights under federal law, but it also endangers a time-sensitive commercial real estate transaction, including the potential forfeiture of a significant earnest money deposit. 

Accounts in Dispute : XXXX XXXX Account XXXX. XXXX {$15000.00} payment made and posted in full. 

XXXX XXXX Account XXXX. XXXX * * * * {$3000.00} payment made and posted in full. 

Despite confirmation of these payments, the Bureaus continue to report outdated and inflated balances, materially distorting my credit profile and violating numerous federal statutes. 

Federal Violations Committed : Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681e ( b ) : Failure to follow reasonable procedures to assure maximum possible accuracy. Outdated balance reporting violates this provision. 

15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to reasonably reinvestigate disputed information upon consumer request.

15 U.S.C. 1681i ( a ) ( 5 ) ( A ) : Failure to delete or correct inaccurate or unverifiable information following investigation.

15 U.S.C. 1681c ( a ) ( 1 ) : Prohibits reporting of misleading, outdated information, including inflated balances.

15 U.S.C. 1681s-2 ( b ) : Failure to update information upon receipt of corrections from the furnisher ( Chase Bank ) , resulting in joint liability.

Regulation V 12 C.F.R. 1022 : Violation of CFPB rules enforcing FCRA compliance. The Bureaus may be subject to regulatory sanctions.

Fair Debt Collection Practices Act ( FDCPA ) : 15 U.S.C. 1692e ( 8 ) : Knowingly reporting false credit information is illegal, even for entities not classified as debt c

ollectors. Negligent and Willful Noncompliance : 15 U.S.C. 1681n & 1681o : These statutes provide for civil liability including statutory damages, punitive damages, and attorneys fees for negligent or willful FCRA violations. Requested Relief : I request that the CFPB immediately enforce the following corrective actions : Accurate updates to both XXXXXXXX XXXX accounts listed above to reflect the {$18000.00} in verified payments. 

Immediate transmission of corrected balances to lenders, credit models, and third-party systems ( E-OSCAR, etc. ). 

Written confirmation of updates and a revised consumer credit report from each bureau. 

Compliance documentation per 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ) detailing the reinvestigation and the identity of the data furnisher. 

Investigative and enforcement action against all three Bureaus, including penalties and mandatory oversight. 

Reimbursement of any economic harm stemming from the Bureaus ' negligence, including the risk to my commercial real estate transaction. 

This complaint is submitted with full intent to hold the credit reporting agencies legally accountable for ongoing harm and systemic noncompliance. 

Complainant : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation