Consumer complaint received 2025-08-18 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other service problem — 
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
Re : CitiBank VISA offered XXXX interest 12 month balance transfer. On XX/XX/year>. XXXX XXXX Processed the online WIRE TRANSFER. XXXX Citibank Visa Account requesting the amount of XXXX even to be transferred. As of XX/XX/year>. Both XXXX XXXX and Citi Bank XXXX reflect the XXXX balance on both accounts. As opposed to XXXX account reflecting the XXXX transfer. In other words. The process is flawed. To add insult to injury. 
Neither XXXX XXXX has any information. 
In essence, during woefully ineffective phone calls speaking to XXXX worthless parties. Only XXXX was able to transfer my call to XXXX XXXX, MO. I spoke with XXXX XXXX XXXX named XXXX. According to him. Theres zero information reflecting showing any Online Wire Transfer Record. He said a wire transfer under federal law takes XXXX business days. 

Next Citibank Visa offshore personal supposed name XXXX refused to transfer my call to the XXXX Citibank Visa XXXX. She did admit she could see a transfer however denied having any WIRE TRANSFER REFERENCE #. In addition, she claimed the process time to transfer from XX/XX/year> would be XX/XX/year>. 

I am requesting that the XXXX and XXXX XXXX through the CFPB investigate the aforementioned clumsily regulated process. 

Because, when the PNONE numbers recorded on Consumer Statements go directly to OFF SHORE Account Sources as OPPOSED to the Financial Institution Regulated Under SEC Guidelines. When the XXXX is unable to speak directly with the XXXX XXXX in order to resolve a credit issue or transfer? The XXXX XXXX and XXXX XXXX XXXX breaches fiduciary responsibilities. 

I will be submitting these findings to a XXXX, XXXX and XXXX XXXX XXXX Journalist. 

Due to the fact, all signs are pointing to another another looming XXXX XXXX. 

When XXXX United States of America XXXX XXXX are out-sourcing any/all Fiduciary responsibilities to XXXX offshore parties. Who are essentially worthless? 

XXXX events lead me and others consumers.. 
Where? To contact XXXX XXXX who do what? More examples .. Why self-regulation is a failure. 

Finally, this is a request for CFPB. With whatever Capability is left. To please contact Citibank Visa regarding Account ending in # XXXX or SS # XXXX. 
To inquire the record and status of a WIRE TRANSFER from CitiBank VISA to XXXX XXXX in the amount of XXXX. 

In addition, base on current regulatory XXXX and XXXX. To admonish any/all or especially Citibank Financial regarding providing Fiduciary Duties directly to the Consumer with whom they have the Card Services Agreement with. To communicate directly the Wire Transaction Record number including Actual Transaction Transfer Dates. As opposed to Consumers having nothing in writing to rely on. As opposed to the Financial Institution showing the transfer balance ahead of the wire transfer process in the Consumers Account. 

Respectfully-

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation