Consumer complaint received 2019-05-23 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
My name is XXXX XXXX and I was in a XXXX flight XXXX on XX/XX/2019. 
I feel that prior to the flight, i was subject to the fraudulent scam perpetrated on my by XXXX reservation agent. I was trying to change my seat assignment on Friday, XX/XX/XXXX, since i was traveling with my husband and our young grand daughter, i wanted to seat in the middle of the plane. I XXXX  XXXX and found the phone number in the XXXX. I spoke to someone who identified themselves as XXXX reservation specialist and was told that there was a promotion and i could move my seats, but there was some glitch in the system and i had to quickly go to the closest store and buy prepaid XXXX cards in the amount of the full ticket price, the invoice with XXXX logo was forwarded to my email address, please see attached. When i questioned this request, i was told that my current reservation was cancelled and if i still wanted to travel, prepaid cards in the amount of {$1800.00}, was the only way to retain my reservation. I felt that i had no choice but to buy the prepaid cards to accommodate the XXXX agent request. Since i called XXXX myself, I had no suspicions that i was not dealing with XXXX reservations representative. I was also sent an invoice by email as well with the XXXX logo. 
After the call ended, I was told that i became a victim of fraudulent scheme, and XXXX reservations whose number i saw in the XXXX search, was not a real XXXX number, my real reservation was not affected, but i was swindled out of {$1.00}, XXXX which i paid by my credit card. I am very upset and outraged that XXXX does not monitor the fake XXXX numbers that appear in XXXX searches. I feel that its your responsibility to protect your customers and the validity of your XXXX searches. Im retires and on fixed income, this fake XXXX bill presents a huge hardship for me and i feel that XXXX should be responsible and held liable for the fact that you don '' t protect your XXXX searches. I am attaching all the relevant information for you and hope that you will be able to assist in this matter. 
I contacted my credit card it's Barclays bank account ending with XXXX and told them that I was a victim of a scam and the credit card does not do investigation for scam and keeps charging me the amount.I was contacted to what I thought was XXXX XXXX and it was a scammer who took away my money and I only realized after a few transactions. 
Please help me to investigate this transactions and reimburse for the money I myself did not use. 
I reported this issue to FTC and XXXX as well Best regards, XXXX XXXX XXXX Here is the phone numbers XXXX XXXX XXXX XXXX XXXX Here is the invoice with the XXXX logo which I received by mail. 

XXXX XXXX XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation