Consumer complaint received 2024-11-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
I am submitting this complaint to report Experian for failing to correct inaccurate information on my credit report, which led to the denial of a critical vehicle loan application with XXXX XXXX XXXXXXXX ( XXXX # XXXX ) on XX/XX/year>. I applied for the loan on XX/XX/year>, and the denial has caused significant hardship, as I rely on a vehicle for work and family obligations. 

I have reached out to Experian multiple times to dispute the inaccuracies on my credit report, but they have failed to remove or thoroughly investigate the disputed items. Although Experian placed a fraud alert on my account, this was insufficient to address my concerns. To date, the disputed inaccuracies remain on my credit report, directly impacting my ability to access necessary credit. 

The Fair Credit Reporting Act ( FCRA ) requires credit reporting agencies to investigate disputes in a timely and thorough manner. Despite my repeated efforts to bring these issues to Experians attention, they have neglected their responsibilities under the FCRA. Their failure to remove or investigate the disputed items demonstrates negligence and noncompliance with federal law. 

The inaccurate information on my credit report, which was provided by Experian to XXXX XXXX XXXX, was a key factor in the denial of my credit application. XXXX XXXX XXXXXXXX referenced Experian in their adverse action letter, yet Experians failure to take action on my disputes has left me unable to rectify the situation and obtain the credit I need. 

The continued presence of these inaccuracies on my credit report has caused undue financial hardship and emotional distress. I am unable to secure a vehicle loan, which is critical for fulfilling my work commitments and providing for my family. Experians inaction has compounded these challenges, leaving me with no alternative but to escalate this matter to the CFPB. 

I respectfully request that the CFPB investigate Experians failure to comply with FCRA requirements, including their lack of thorough dispute investigations and their failure to correct inaccuracies. I also urge the CFPB to hold Experian accountable for their inaction and ensure that they take immediate steps to resolve the inaccuracies on my credit report. 

Attached to this complaint are supporting documents, including : My adverse action letter from XXXX XXXX XXXX. 
A copy of my Experian credit report with the disputed inaccuracies highlighted. 
Records of my dispute correspondence with Experian, including proof of submission and Experians responses ( or lack thereof ). 
Additional credit reports from XXXX and XXXX, which do not reflect the same inaccuracies. 
I have reported this problem to other agencies and are working to get this rectified

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation