Consumer complaint received 2024-02-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
On XX/XX/XXXX, I utilized the Fair Credit Reporting Act ( FCRA ) Section 609 letter template, as stipulated by the law, to initiate a formal inquiry with Experian, one of the major credit bureaus, concerning inaccuracies on my credit report pertaining to three XXXX accounts. On XX/XX/XXXX, Experian acknowledged the receipt of my FCRA-compliant letter and outlined their plan of action, ensuring compliance with legal requirements. In their email response, Experian also mentioned, " If, after processing, we find that the disputed information is inaccurate, incomplete, or can not be verified, we then delete or modify that information, as appropriate. '' Subsequently, on XX/XX/XXXX, I received an email from Experian stating that the results of my dispute were available. The results revealed that XXXX had altered the date on the three accounts from XX/XX/XXXX to XX/XX/XXXX but left other incorrect information intact. These accounts were incorrectly labeled as " past due amount. '' In reality, I have been making on-time monthly payments of approximately {$2500.00} to XXXX since XX/XX/XXXX. Importantly, these accounts are current and up-to-date as per the settlement agreement. In response to Experian 's invitation to dispute XXXX 's response further, I attached my settlement documents with XXXX, which clearly outlined the legally binding adjusted amounts and confirmed our adherence to the agreed-upon payment schedule. 

I argued in my rebuttal that a settlement is a mutual legal agreement between all parties involved, and in this case, XXXX had revised the loan amounts, which we had accepted. Since XX/XX/XXXX, we have been making monthly payments in accordance with this settlement agreement. As per the FCRA, credit reports should accurately reflect one 's credit history and current status, and Experian 's reporting of the current status of these accounts is incorrect, as it fails to acknowledge my on-time, recurring payments. Surprisingly, Experian chose to accept XXXX 's position without further inquiry or investigation. Contrary to their statement made at the beginning of the investigation, they accepted Discovers response without any further consideration. This practice contributes to numerous instances of misrepresented and inaccurate credit reports, and I firmly believe that credit bureaus should be held accountable for failing to exercise sound and fair judgment. This flawed system disproportionately affects lower and middle-class individuals, resulting in higher interest rates and loan denials. Furthermore, it often impacts employment prospects as employers frequently check candidates ' credit histories, thereby infringing on our right to economic liberty. 

After my rebuttal, on XX/XX/XXXX, Experian updated my credit report for the three XXXX accounts, providing the following explanation : " The company that reported the information has certified to Experian that the information is accurate. This item was not changed as a result of our processing of your dispute. Please review your report for the details. '' Attached, you will find the following documents : XXXX. The FRCA letter sent to Experian on XX/XX/XXXX XXXX. The email I received on XX/XX/XXXX from Experian, acknowledging receipt of my FRCA 609 Letter and the process they will follow to resolve this issue 3. First dispute results sent on XX/XX/XXXX by Experian ( XXXX changed the date from XXXX XXXX to XXXX XXXX, but left incorrect past-due information intact ) XXXX. My rebuttal of the results on the Experian site, completed on XX/XX/XXXX, along with a Personal Statement that the system did not accept. 
XXXX. The final dispute result from Experian, sent on XX/XX/XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation