Consumer complaint received 2026-03-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
On XX/XX/XXXX, I was approved for an XXXX XXXX checking account with the Bank of America, also signing up with an offer of up to a {$500.00} checking account bonus by meeting given conditions. To open this account, I had to deposit the minimum of {$25.00}. However, the Bank of America closed my checking account without notice to me. On the XXXX and XXXX of XXXX, the bank attempted to contact me to do identity verification for the account. However, I had not picked up these calls due to the risk of spoofed calls or getting scammed. Besides XXXX voicemails requesting to do a call back, the bank appears to not have done any other communication with me on this matter through e-mail, text, physical mail, account notifications/messages, etc. Even in the voicemails, the bank did not inform me of the risk of account closure. They did not inform me by any communication medium about when they begun the process of account closure. I only found out about the account closure when my checking account was no longer present in my bank account on the XXXX of XXXX. However, my core issue is that because I wasn't informed by any medium of communication on or after the XXXX of XXXX about the account closure until I called the bank, I had initiated a electronic funds transfer from a checking account at XXXX of {$2700.00} in the early hours of the XXXX of XXXX before I knew about the account closure. As the funds had already left XXXX by the time I found out about the account closure, they couldn't reverse the transfer. However, the transfer was still processing/pending/settling in my closed account at the Bank of America to my understanding . Despite this, the Bank of America informed me that they can not reverse, cancel, or bounce back the transfer to XXXX. Instead, they told me that they would send me a cashier 's check to the address on file within XXXX business days. However, as a XXXX XXXX I am not at this address at this time. Since cashier 's checks generally require endorsement or signature and may not be easily deposited by another XXXX party person, I may lose access to nearly {$3000.00} for far longer than these XXXX business days. This situation is something that could have been avoided by commonsense measures such as a notice of account closure or canceling a deposit in a pending state. As an alternative option, the bank had proposed that I could go to a financial center to potentially get a cashier 's check or cash if the bank hadn't already mailed a check. However, at the time of this information being conveyed to me, the nearest financial center was closed and I also have limited time/ability to make a commute the next day, especially with XXXX scheduling and logistics as a XXXX. Even if commuting is feasible, it still doesn't seem like a fair resolution given that going the next day or the day after can allow enough time for the check to be sent, if it hasn't already been sent prior to my knowledge of account closure. I believe the bank acted very poorly in the way they approached this situation. They told me that in order to ever reopen an account with them, I would need to bring XXXX forms of ID to XXXX of their financial centers. Additionally, it seems that by opening an account in-branch, they seemed to indicate that I may not be eligible for any of their online bonus checking account offers either, which includes the aforementioned {$500.00} bonus. The bank informed me that I need these XXXX forms of ID to verify my account despite me having previously traveled to a financial center last year with XXXX forms of ID to verify my identity to unlock my account due to suspected fraudulent activity. What confuses me the most about this situation is that the bank chose to not decline the electronic funds transfer from XXXX on the XXXX of XXXX despite initiating the account closure process about 3 days earlier on XX/XX/XXXX. It seems absurd and irresponsible of the bank to accept a electronic funds transfer to an account under closure for which they allege they couldn't verify all my application details for.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation