Consumer complaint received 2025-03-21 00:00:00
Product: Credit card — Store credit card
Issue: Problem when making payments — Problem during payment process
Company: Bread Financial Holdings, Inc.
State: TX

Complaint narrative:
To whom it may concern ; I am writing to formally dispute the improper freezing of my XXXX credit card account ( Last XXXX Digits : XXXX ). On XX/XX/XXXX, I was informed that my account was frozen due to a returned check from XX/XX/XXXX, without notice. However, I was previously advised on XXXX, that after making XXXX consecutive on-time payments, my account freeze would be lifted. After the rep stated I had to complied by making payments in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. When attempting to make my XX/XX/XXXX payment, I was unexpectedly informed that my account was still frozen. 



Additionally, your representative XXXX informed me that XXXX conducts account validation for security reasons. He claimed that the account I used for payments in XX/XX/XXXX, XX/XX/XXXX, and XXXX XXXX exact same account I used to successfully make paymentscould not be verified. This explanation is inconsistent and appears to be an arbitrary restriction, as there was no issue with these payments in previous months. Furthermore, I was given XXXX different explanations regarding my account status by XXXX representatives, indicating misleading and deceptive business practices. 



These actions constitute unfair treatment and potential violations of federal and state consumer protection laws, including but not limited to : 1. Fair Credit Billing Act ( FCBA ) 15 U.S.C. 1666 : Requires proper notice of account freezes and accurate billing practices.

2. Equal Credit Opportunity Act ( ECOA ) 15 U.S.C. 1691 : Prohibits creditors from imposing arbitrary or deceptive conditions on accounts. 3. Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692 : P
rohibits misleading representations regarding account status.

4. Texas Debt Collection Act ( TDCA ) Tex. Fin. Code 392.001 : Prohibits deceptive practices by creditors.

5. Uniform Commercial Code ( UCC 1-304 ) : Requires creditors to act in good faith in their dealings with customers.

Due to these repeated violations of my consumer rights, I am formally requesting to close my account with XXXX immediately. Additionally, I demand written documentation from XXXX explicitly stating that for security reasons, you validate personal accounts before processing payments. This is necessary to clarify the policy that was inconsistently applied in my case. 



Furthermore, I am requesting the following actions : 1. Immediate closure of my XXXX credit card account. 

2. A written explanation of why my account remains frozen despite compliance with the agreed reinstatement terms.

3. A written statement confirming XXXX policy regarding account validation for security purposes.

4. A correction of any adverse credit reporting resulting from this issue.

If this matter is not resolved within 10 business days, I will escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ), the Texas Attorney Generals Office, and the Federal Trade Commission ( FTC ). Additionally, I am prepared to seek legal counsel to explore further remedies. 



Please respond to this complaint in writing at your earliest convenience. I can be reached via mailing address at XXXX XXXX XXXX XXXX XXXX XXXX. I look forward to your prompt resolution of this matter. 



Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief