Consumer complaint received 2017-03-15 00:00:00
Product: Bank account or service — Checking account
Issue: Account opening, closing, or management — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
BANK OF AMERICA 'S ABUSE OF AUTHORITY AND VIOLATION OF THE PRIVACY ACT FOR NOT USING CARE WHEN HANDLING MY PERSONAL BANKING INFO AND LETTING A BANK REPRESENTATIVE FOR BANK OF ANERICA, XXXX, HANDLE MY DISPUTE LETTER AND PERSONAL BANK INFORMATION WITHOUT USING CARE. 
On XX/XX/XXXX, 2017, BANK OF AMERICA ( BOA ) told me that that they will not let me open a bank account for no fair and just reason. They accused me of fraud without their security doing a an investigation and showing proof. The burden of proof was on their bank proving that I WILLFULLY COMMITTED FRAUD and they have yet did this as of today 's date. They are discriminating against me and showing unlawful bias towards me is why they will not let me open an account with BANK OF AMERICA. 
STILL TODAY I HAVE NOT RECEIVED ANY OFFICIAL CRIMINAL CHARGES OR CIVIL CHARGES WITH THEIR BURDEN OF PROOF SHOWING THAT I COMMITTED FRAUD. 
Plus I submitted another dispute to them to justify that they should let me open a savings account with them. 
And their lieing and saying they did n't receive my dispute so they can cause me undue hardship and burden. 
But please see proof below and attached picture where their Bank representative, XXXX, did sign for it and said that she received it. Now Bank of America is lieing because they do n't want to admit that they purposely deleted it or trashed it because they can not prove their burden of proof nor show any charges filed of fraud because I did not willfully commit any fraud to Bank of America. Bank of America will not let me open an account because their being bias and discriminating. 

I just talked to XXXX in the Risk and Escalation Department in California at XXXX pm on XXXX/XXXX/2017, she just told me to go to XXXX and that they are not giving me any information and they are not responding to my dispute letter that they received on XXXX XXXX, 2017. 
XXXX XXXX Add Name Delivered : XXXX, FL XXXX on XXXX XXXX, 2017 at XXXX am Updated Delivery Day : On Time : Tuesday, XXXX XXXX, 2017 Additional Information Your item was delivered at XXXX am on XXXX XXXX, 2017 in XXXX, FL XXXX. 
Get Text Updates Get Email Updates Tracking History XXXX XXXX, 2017 XXXX am Delivered, XXXX, FL XXXX XXXX XXXX, 2017 XXXX am Arrived at Unit, XXXX, FL XXXX XXXX XXXX, 2017 XXXX am In Transit to Destination, XXXX XXXX, 2017 XXXX am Departed USPS Destination Facility, XXXX, FL XXXX XXXX XXXX, 2017 XXXX pm Arrived at XXXX Destination Facility, XXXX, FL XXXX XXXX XXXX, 2017 XXXX pm Arrived at XXXX Origin Facility, XXXX XXXX, FL XXXX XXXX XXXX, 2017 XXXX pm XXXX XXXX XXXX, XXXX, FL XXXX XXXX XXXX, 2017 XXXX pm Acceptance, XXXX, FL XXXX Remove from Tracking Email UpdatesClose Add Another Email Send me updates for Delivery/delivery attempts only. We 'll send you an email for each delivery or delivery attempt. 

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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation