Consumer complaint received 2024-08-07 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't temporarily delay making payments
Company: Nelnet, Inc.
State: CA

Complaint narrative:
XX/XX/XXXX VIA ELECTRONIC MAIL ONLY Dear XXXX XXXX XXXX XXXX XXXX Executive Management : I write today as a highly distressed longtime Borrower, and kindly request ugent and direct contact on behalf of Executive Management to resolve this matter urgently. Kindly be advised that a copy of this Grievance has also been filed today ( XX/XX/XXXX ) with the Consumer Financial Protection Bureau 's Enforcement Investigations Unit -- meriting immediate remediation at this level. 

On or about XX/XX/XXXX, FEMA ( and the state of California ) declared a MAJOR DISASTER for the California Severe Winter Storms, Tornadoes, Flooding, Landslides, and Mudslides ( XXXX ), which greatly affected both my residence and my employment from the approximate dates of XX/XX/XXXX - XX/XX/XXXX. In requesting a Natural Disaster forbearance be applied to my XXXX XXXX serviced private student loans for said declared disaster ( affecting much of California, notably XXXX XXXX County where I reside & XXXX XXXX XXXX XXXX XXXX XXXX  ), I have been repeatedly accosted and denied this ( and previous ) Natural Disaster forbearances by the company -- meriting urgent assistance and remediation herein. 

In previous interactions with XXXX XXXX  I have advised senior management that as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( s ). In said interactions, XXXXXXXX XXXX has refused to assist me in this matter and neglected my requests to explain my matters to senior Management, and has instead opted to deny my requests for this ( and prior ) Natural Disaster forbearances, threaten me with unfounded diatribe & a default of my loans, and have ( in XXXX ) arbitrarily removed already-placed forbearances due to their own negligence and " errors '', while continuing to accost and threaten me with letters sent via email from XXXX XXXX Representative XXXX XXXX XXXX XXXX XXXX with none of her contact information provided -- further ailing the severely affected Borrower ( myself ) as a result of said Natural Disasters. 

At this time, I kindly request urgent and immediate contact from XXXX XXXX Senior Executive Management, to ensure the placement of my XXXX XXXX serviced loans on a Natural Disaster forbearance to cover the allotted 90-day Forbearance as allowed by law, for the California Severe Winter Storms, Tornadoes, Flooding, Landslides, and Mudslides ( XXXX ). Kindly ensure that I am contacted immediately to facilitate this matter 's full, fair and final resolution -- prior to engaging further Consumer and Civil action to ensure the placement of this Natural Disaster Forbearance as previously advised. 

ADDENDUM : Please be advised that today, Tuesday, XX/XX/XXXX, I received yet another arbitrary response from a XXXX XXXX ( With no contact information ) demanding proof of residency with a Drivers license and proof of employment in order to apply the requested Natural Disaster forbearance completely ignoring the stated fact that as a XXXX XXXX XXXX XXXX XXXX XXXXXXXX county, I would not have a drivers license showing my current address, being from out of state working in California as a XXXX XXXX. I am able to provide a copy of bills which reflect my mailing address within said county, however, XXXX continues to refuse to work with me or return my urgent requests for calls to resolve this matter. Notably, I have also been advised in multiple contacts that such proof is not required to place said forbearance on my or any student loan accounts, meriting immediate resolution. Furthermore, as I am XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I would not have to verify said employment other than that of my XXXXXXXX XXXX  which I am amenable to providing at said time. I remain appalled and profoundly distressed at the outright declination to assist me in said related matters, and the scripted responses provided to me by this XXXX XXXX, after multiple requests to speak urgently to XXXX XXXX XXXX senior management and I shall be commencing further grievances with all appropriate governing bodies ( including my assigned Consumer Financial Protection Bureau Enforcement Investigator ) and local media Consumer Investigative reporters to aid in this ongoing and profoundly distressing matters urgent resolution. 

Thank you kindly in advance for your urgent attention to this profoundly distressing matter, and I look forward to a full and immediate resolution expediently.

Company response to consumer: Closed with explanation