vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2021-02-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO

Complaint narrative:
Since late XX/XX/XXXX, I have been working with Capital One who finances my auto loan to get my car, bought out of state from Massachusetts, registered in my home state of Colorado. After calling their customer service several times, I was given misleading information about how to obtain a lienholders agreement. A representative erroneously instructed me to send the Mass. title to them. When I called in the Fall to get the title back or mailed to the Colorado DMV, Capital One refused. After many repeated attempts to call and submission of an online complaint in my account, Capital One still refuses to comply, so I am unable to register my car , drive it, or sell it if I wanted. I've been without a car for months now, going now into XX/XX/XXXX! I urgently need help to mediate with them to send the Mass. title to me or my local DMV so I can get my car registered.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD

Complaint narrative:
I have been in contact with Transunion and XXXX  about hard inquiring that I did not authorize. I have explained to them that I did not authorize these transactions. Both told me to contact the company and see what information they had. None of the companies had any information with my name or social security number attached to it. I then called them back and they are still asking me to do the same process that was already done. I feel like I have been treated unfairly abs discriminated against. 
XXXX XXXX XXXX  XX/XX/XXXX XXXX XXXX  XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: WA

Complaint narrative:
I have been disputing the same items off my credit report for the past year almost every single month and Experian refuses to verify and validate the information on my credit report. I have submitted disputes XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX disputing the same inaccurate items off my credit report. I have demanded a reinvestigation into all these items and Experian refuses to do such coming back and saying that the items are " verified ''. Well how are they verified? when XXXX XXXX, XXXX XXXX, XXXX, and other third party agencies are frozen so how did Experian verify this info when they have refused to supply me with the evidence proving this as they are supposed to do per the law? A blanketed statement that can be typed up by anyone is not proof of verification or validation. As they are supposed to supply me with the original form of indebture bearing my written signature which they have not done so. Credit reporting agencies are also supposed to verify info with the original creditor and not inaccurate 3rd party agencies which Experian refuses to do so.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: TRANSWORLD SYSTEMS INC
State: TX

Complaint narrative:
cant add interest or fees, or charges not authorized in the original agreement.Extra fees must be in the contract, A collection agency can not have false or misleading representations. This alledged debt that's on my credit report needs to be taken appropriate action to correct inaccurate or incomplete information on a credit report per the FCRA

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: CMG Financial Services, Inc.
State: WI

Complaint narrative:
3 years ago and again this year I have had difficulty with cmg financial mortgage company. 
Both times the same exact story I asked to recast my loan by paying a large amount of money I send them the check They cash it A month goes by and I dont hear from them of receive paperwork to sign Money is cleared from my account I call them and get told many things like theyve sent me paperwork of I need to send them copy of check but they dont have proof my check cleared This year, I sent a check XXXX, it was cashed XX/XX/XXXX, for {$150000.00}. 
Its been well over a month, I continue to pay my mortgage, they continue to collect interest on me paying money on my loan but they have my money ... double interest? The only form of communication they allow is email which is when they decide to respond and its always Im sorry, we dont have your money. 
Its the same exact thing they did to me : years ago ... my loan was not originally thru them, they bought out my loan

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Commonwealth Financial Systems, Inc.
State: MA

Complaint narrative:
Hello, Im shocked, surprised, stressed out both physically and mentally to find this medical collection in my credit without proper notice or even allow me to contest it. Its not mine! - Don't waste my time by partially responding to this demand. I am really smart and demand all these documents or you will face an immediate lawsuit. Therefore, I am demanding under my consumer rights that you send me ALL the following documents to me. Because if not now, then you will be forced to produce them to my attorney in the discovery phase of the lawsuit. So, to save yourself potentially paying my legal fees ( Which are ridiculously expensive ), I will just go ahead and order them now, so I can turn it over to him. 
Please provide me with the following : A signed and Notarized copy of the HIPPA release that allows you to access this alleged medical record What the money you say I owe is for Explain and show me how you calculated what you say I owe Provide me with copies of any papers that show I agreed to pay what you say I owe Provide a verification or copy of any judgment if applicable Identify the original creditor Prove the Statute of Limitations has not expired on this account Show me the you are licensed to collect in my state Provide me with your license numbers and Registered Agent or Agent of Service If your offices are able to provide real documentation as requested in the following Declaration, I will allow at least 15-days to investigate this information and during such time all collection activity must cease and desist. 
Also, during this validation time, if any action is taken which could be considered harmful to any of my credit reports, I will consult with my legal counsel for suit. This includes listing any information with a credit reporting agency that could be inaccurate or invalidated or verifying an account as accurate, when in fact there is no provided proof that it is accurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Paypal Holdings, Inc
State: KS

Complaint narrative:
PayPal limited my account for selling my personal items and keeping my money. I did contact requesting a reason and was told they do not have to say. 
On XXXX and XXXX I made a sale of some of my sports items With two different people. I am an Avid sports collector and have multiple items. I decided to sell for financial reasons with the craziness of last year. On XXXX I received a notification via email from PayPal stating I can no longer use services. On XXXX the first buyer received his stuff. On XX/XX/XXXX the second buyer received his stuff. I have proof of delivery along with all tracking info as well as pictures of items sent. Both parties states items received. These items were new unopened boxes. I reached out to pay pal via phone on XX/XX/XXXX as well as messenger on XX/XX/XXXX. Another call was placed on XX/XX/XXXX. I requested several times for a reason regarding my limitation as well as a reason for holding my money. They refuse to tell me. Their response to me on messenger was " they can not share the exact details behind the decision '' but I should trust that they have made the decision after careful review. It also stated they need to hold my funds for 180 days in case of any chargebacks. Really? When speaking to XXXX a PayPal representative on the phone on XX/XX/XXXX I was told a different department handles the limitations. I asked if I could please contact that department and was told no they do not take phone calls and no way to reach them. She told me there was nothing more I can do except wait 180 days and all she could do was note my account. I have read through the terms and agreement as well as the acceptable use policy I have violated NOTHING!! I have read others complaints that say PayPal often never releases their money and charges them over damages of their policy. From a company that so many trust yet should not. I expected more. I feel that if someone is holding my funds I at least deserve a legitimate reason as to why as well as being able to contact the ones who are responsible for this. This company is a scam at its best as well as poor customer service. I do not wish to ever do any business with PayPal again but I do want my money that is rightfully mine. I do have every intention of sharing my story with as many as possible in hopes that they are not the next PayPal chargebacks fraud victim so they can steal peoples money. 
Account ID : XXXX ****I have called twice now only to be told the departure that is making the decision regarding my own money has no contact information. I am told I just have to wait and see. I have sent messages via messenger and was told they can not tell me why they chose to limit my account. Attached is a screen shot of that response from the company. 
I have also reached out to the XXXX in hopes for some contact with nothing. 
Please help.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Bread Financial Holdings, Inc.
State: FL

Complaint narrative:
I believe Comenity Bank violated 15 usc 1691 ( d ) ( 6 ) For purposes of this subsection, the term adverse action means a denial or revocation of credit, a change in the terms of an existing credit arrangement, or a refusal to grant credit in substantially the amount or on substantially the terms requested. Such term does not include a refusal to extend additional credit under an existing credit arrangement where the applicant is delinquent or otherwise in default, or where such additional credit would exceed a previously established credit limit. In my case Comenity revoked my credit. Shown in exhibits. 

I believe Comenity Bank is civilly liable for their action 15 USC 1691e ( b ) Any creditor, other than a government or governmental subdivision or agency, who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for punitive damages in an amount not greater than {$10000.00}, in addition to any actual damages provided in subsection ( a ), except that in the case of a class action the total recovery under this subsection shall not exceed the lesser of {$500000.00} or XXXX XXXX XXXX of the net worth of the creditor. In determining the amount of such damages in any action, the court shall consider, among other relevant factors, the amount of any actual damages awarded, the frequency and persistence of failures of compliance by the creditor, the resources of the creditor, the number of persons adversely affected, and the extent to which the creditors failure of compliance was intentional. Shown in exhibits. 

Fact, Comenity Bank did not get authorization from me the original creditor pursuant to 15 usc 1602 ( g ) to close my account and take my credit away pursuant to 15 usc 1602 ( f ). I believe the credit grantor/debtor does not have the same authority as the original creditor. Shown in exhibits. 

Fact, Comenity Bank violated 15 usc 1602 ( p ) unauthorized use of my credit card which is my social security card 15 usc 1602 ( l ) because I did not benefit from the consumer credit transaction that I authorized on 8/3/2015. I believe Comenity Bank is criminally liable for their actions pursuant to 15 usc 1611 ( 1 ) willful and knowing the original creditor did not give authorization to close account. Shown in exhibits. 

Affidavit is attached in file upload so please respond quickly.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CREDIT ACCEPTANCE CORPORATION
State: NY

Complaint narrative:
Credit Acceptance is reporting an alleged account # XXXX Wrong to all 3 Bureaus Credit Acceptance is allegedly stating that I have not been paying them on time for more than a year but yet I have proof that they withdraw the amount from my account every month. I called to correct yet they tell me they will fix and they don'ti. They state the alleged date of the first major delinquency is XX/XX/2019 yet I have proof of every payment after that date so this can not possibly the date of the first major delinquency so this is also inaccurate effortlessly violating 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information. this inaccurate account must be deleted from my report it is hurting me in a major way payment history 35 % of my credit score.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: CITIBANK, N.A.
State: TN

Complaint narrative:
Please send me proof of charges. There looks like there was Charges of APR fees monthly after statement date, this is violation. cant add interest or fees, or charges not authorized in the original agreement. Extra fees must be in the terms. Where is the proof that I made these charges, your company has been in so many data breach and info has been stolen online. I believe this account has suspicious activity and you did not keep my personal information secure.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Debt collection — Medical debt
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: Armstrong and Associates, Inc
State: AL

Complaint narrative:
This company sent me copies of my medical treatment and thats a big Hippa violation and I want this to be removed from my credit and deleted in their system and leave me alone with all the threats they coming to my job and my house to see what I have that they can take.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ENCORE CAPITAL GROUP INC.
State: NY

Complaint narrative:
MIDLAND FUNDING who has recently been sued by the CFPB and is currently under investigation by the California Department of Financial Protection and Innovation has illegally parked a collection for {$1300.00} in my XXXX  consumer credit file. This act was committed without providing a XXXX notice in an attempt to force me to pay an unsubstantiated debt. Midland Funding LLC and Midland Credit Management had just previously submitted this same collection to XXXX without any notice, however XXXX immediately deleted the unverified collection. I disputed this debt directly with XXXX on XXXX XXXX, XXXX, the same day it was inserted. MIDLAND FUNDING again flagged and updated this collection with XXXX on XX/XX/2021 while it was being disputed with XXXX. I called XXXX again on XX/XX/2021 to inquire as to why my credit report was again flagged for this same collection. MIDLAND FUNDING proceeded to additionally flag and update this collection on XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX and as recently as XXXX XXXX. After approximately 3 phone calls with XXXX and multiple updates from XXXX, I was not sent a dunning letter, but instead I was sent a bill in the amount of {$1300.00}. I then sent a validation request directly to XXXX, I did not receive the requested validation but instead received a second bill dated XX/XX/2021 requesting payment of the {$1300.00}. This second bill was sent while the debt was under dispute and proper validation was not requested and not yet received.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-02-10 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
ApproximatelyXX/XX/XXXX I contacted a American Express operator by phone and inquired about obtaining a new American Express card. The Operator recommended The American Express XX/XX/XXXX Card. I applied and was approvedinstantly for the new card. That same night I used the new card to make a purchase with it connected to my XXXX account for {$500.00}. From what I understand there was a sign up promotional bonus of I think {$200.00}, available for this card if I spent {$1000.00} with it. In the next month or so I did use the card and I believe I spent over {$1000.00}. Later I learned that American Express would not be making this promotional bonus available to me. I signed up for the card to use the card in general as any one would.When I inquired about the promotion, I was not given a reason for it not being made available to me.Many times in the past when I have talked to American Express operators I have been offered sign up promotions to upgrade cards. Sometimes with a hard sell. OccasionallyI accept, but mostly I don't take the operators up on their offers.I feel misledand defrauded by American Express, I don'tunderstand their reasoning. I still am getting sign up bonus offers from American Express on my accounts. I feel American Express defraudedme.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
The following items are reporting on my credit file incorrectly and there are some items that do not belong to me : The following that is incorrect are : 1. XXXX - This account is showing inaccurate late for XX/XX/XXXX - XX/XX/XXXX ; please provide me with proof of these inaccurate reportings are correct. 

2. XXXX  XXXX - This account is showing inaccurate late for XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX, and XX/XX/XXXX ; please provide me with proof that these inaccurate reporting are correct. 

3. XXXX - This account is showing inaccurate late for XXXX & XX/XX/XXXX ; please provide me with proof that these inaccurate reporting are correct. 

4. Incorrect Address Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX The following accounts does not belong to me. This is not my accounts : 1. XXXX  - This is not my account ; I never opened this account. 

2. XXXX XXXX - This is not my account ; I never opened this account ; Bal : {$0.00} 3. XXXX XXXX - This is not my account ; I never opened this account ; Bal : {$4200.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: WA

Complaint narrative:
I have been disputing the same items off my credit report for the past year almost every single month and Equifax refuses to verify and validate the information on my credit report. I have submitted disputes XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX disputing the same inaccurate items off my credit report. I have demanded a reinvestigation into all these items and Equifax refuses to do such coming back and saying that the items are " verified ''. Well how are they verified? when XXXX XXXX, XXXX XXXX, XXXX, and other third party agencies are frozen so how did Equifax verify this info when they have refused to supply me with the evidence proving this as they are supposed to do per the law? A blanketed statement that can be typed up by anyone is not proof of verification or validation. As they are supposed to supply me with the original form of indebture bearing my written signature which they have not done so. Credit reporting agencies are also supposed to verify info with the original creditor and not inaccurate 3rd party agencies which Equifax refuses to do so.

Company response to consumer: Closed with explanation