Consumer complaint received 2025-07-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
So it all started with me winning a lottery and the payout with Citibank so I went to the Citibank and I created an account and I was putting my information .. and a page came out asking me about my winnings how much and from who so I put the website I put the amount for {$50000.00} and I went to the next steps as to what they recommend what accounts I should use for the money .. so I did that and everything went through they asked me to a link in external account I did that and then they said make a deposit so I did that and from there it all started so what end up happening is I put too much money in the account over {$250000.00} they closed the account ... the fraud department investigated. Not once that they call me to ask me to cooperate or to what was going on, there just going to send me a letter.. I never got a check for the remaining amount of money form my account. So they end up sending me a letter saying everything checked out good here 's your new account cuz the other one 's closed and here 's your new debit card .. so this time I put XXXX when they cleared they took {$15000.00} I guess for taxes they never told me they never explained just and then the next day they did the same thing they close my account and back to the investigation fire department... So again the investigate the simulator again here 's your new car whatever new account I've asked him hey man what about my other money from the account like when it hits why you close my my account or the money just went back to the crediting account... So you know again just send me another card and send me another another new account everything 's good do the same thing again but this time I didn't open up a check in the savings I just opened up a savings so then I opened up a checking account a week later and I had a deposit of XXXX and when I opened up the savings account it says how I'm going to fund it, it said. " tell us more about your gamblings lottery winnings and inheritance etc etc '' and I didn't know what to put I'm already getting accounts closed when I have money or when it hits it's in there for a couple days and then they take it away so I didn't know what to put so I left it blank and the estimated value said XXXX XXXX so I didn't put nothing cuz now I don't even know where the money is coming from I don't know if it's from my lottery winnings or what because of this right here of what I read.. I just want what's mine so I continued and it says congratulations on your new account .. so once I created that I had a XXXX XXXX coming in on deposit and it's credited to my account and then they close my account again... so then I call them I asked them what's going on why is this always happening what am I doing wrong .. they said that there's nothing on their computers to tell me anything .. when I speak to the fraud department the regular brokers, everybody gets to a point where they tell me... oh it says right here in the notes that we can not disclose anything and have to hang up .. so they hang up on me and the fire department tells me the same thing they can't tell me nothing that I have to go into the branch, so now they don't give me no information .. after that nothing they even act like my accounts never existed...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief