Consumer complaint received 2025-04-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
On XX/XX/year>, I accidentally made a large overpayment to my Bank of America credit card, I transferred {$40000.00} by mistake from my personal Bank of America bank account to the credit card. When I realized that, I called bank of America credit card on XX/XX/year>, and requested a credit balance refund to issued to back to my bank account, the CSR stated that I need to call back when the payment is posted. On XX/XX/year>, I called the credit card company and requested a credit balance refund for that amount, the CSR stated that she submitted this request for me and it will take 7-14 business days for the credit balance refund to be issued. 
On XX/XX/year>, I called the credit card company again and I wanted to confirm that the refund request was submitted properly, The CSR stated that the previous CSR I spoke with told me wrong information, and this request will take up to 2 billing cycle, so I requested to escalate this to a manager, the CSR stated that the manager will contact me within 24 hours, however she was able to issue the refund and submit it and stated that I will get it within 5 business days. 
On XX/XX/year>, I called the credit card company again and wanted a confirmation on the request that was successful submitted, and I let them know that no manager had contacted me regarding this issue and I am being given the run around.

The CSR asked me to wait one more days for the credit balance refund to get credited back to my bank account, so I waited. 
On XX/XX/year> I spoke with credit card company, and CSR stated to wait one more day, which I did, but still have not received the credit balance refund, it has been 22 days. 
On XX/XX/year>, I called the credit card company again XXXX Bank of America ) and spoke to XXXX ID # XXXX I informed her about my issue and my bad experience and unresolved issue, I then formally requested a credit balance refund to be issued back to my bank account ( Bank of America ), I also informed her about the delay and about the law associated with my request per regulation Z of the truth in lending act, credit balance refund request must be credited within 7 business days of the verbal notice I also requested to speak to a manager and yet after 22 days no manager is available to assist in resolving this issue. The CSR stated that this takes two billing cycles and I will get it sometime in XXXX, which I strongly disagree with the credit card company. I formally requested a credit balance refund to be credited back to my bank of America account ( original payment account ). I have been seriously harmed due to this delay, I am behind on payment my bills, payment my medical bills, payment my rent, payment my groceries and I request immediate attention from the Bank of America credit card comply to resolve this urgent matter as soon as possible. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief