Consumer complaint received 2025-12-15 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
Synchrony bank CFPB COMPLAINT CREDIT CARD LATE FEES Company : Synchrony Bank / Rooms To Go Credit Card Type of Account : Retail Credit Card ( Rooms To Go issued by Synchrony Bank ) Complaint Description I am filing a complaint regarding improper and repeated late fee charges on my Rooms To Go credit card issued by Synchrony Bank, despite making early and excess payments that exceeded the required minimum payment. 

Synchrony Bank has repeatedly charged me late fees while claiming that my payments were not within the billing cycle and therefore were not applied toward my monthly payment. They further stated this practice is permitted under a XXXX federal act. This explanation is incorrect and misleading. 

Payment History ( Documented Examples ) XXXX Payments : XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$180.00} XX/XX/XXXX : {$100.00} Total paid in XXXX : {$380.00} ( well above the minimum payment ) XXXX : No payment made because the XX/XX/XXXX payment exceeded the minimum and should have satisfied the next billing obligation. 

XXXX Payments : XX/XX/XXXX : {$200.00} XX/XX/XXXX : {$100.00} Total paid in XXXX : {$300.00} Despite these early and excess payments, Synchrony Bank assessed late fees, stating the payments were outside the billing cycle and therefore not credited toward the monthly payment. 

Why This Is Incorrect Under the Truth in Lending Act and Regulation Z, a late fee may only be assessed if : The minimum payment is not received by the due date, or The payment is received after a properly disclosed cutoff time on the due date. 

There is no federal law, including the Credit CARD Act of XXXX ( effective XXXX ), that allows a creditor to charge late fees solely because a payment was made outside a billing cycle when : Payments were made before the due date, and Payments exceeded the minimum required amount. 

Billing cycles govern statement generation and interest calculations not lateness. 

Synchrony Banks practice of holding or reallocating early payments and then charging late fees appears to be unfair, deceptive, and abusive, and a misrepresentation of federal law. 

Harm Caused Improper late fees assessed Additional interest charges tied to those fees Repeated accusations of late payment despite timely and excess payments Misrepresentation of consumer rights under federal law Resolution Requested I am requesting that Synchrony Bank : 1. Reverse all improperly assessed late fees 2. Refund any interest charged as a result of those fees 3. Correct my account history 4. Provide a written explanation citing the specific statute or regulation they claim allows late fees based solely on billing cycle timing 5. Cease this practice going forward Additional Notes Synchrony Bank specifically told me they were allowed to assess these fees under a XXXX federal act, yet has not been able to identify a specific statute or regulation supporting that claim. 

I believe this practice violates federal consumer protection laws and constitutes an unfair and deceptive billing practice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation