Consumer complaint received 2025-01-30 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: Seattle Service Bureau, Inc
State: VA

Complaint narrative:
On XX/XX/year>, at XXXX XXXX, I received a call on my cell phone from an agent named XXXX, who claimed to be employed by XXXX XXXX XXXX. However, I later discovered that she is not a XXXX XXXX employee but rather a third-party debt collector for a company called XXXX XXXX XXXX  XXXX During the call, XXXX was aggressive, condescending, and used coercion tactics to pressure me into paying a debt. This was my first contact with her, and I was confused and taken aback, as I had not been notified about the debt prior to this call. 

I had recently moved to a new address, and due to a dispute with a previous resident at my old address, I had not been receiving mail. XXXX told me that my license would be suspended and my vehicle tags would be revoked if I did not pay {$6000.00} by XX/XX/year>, due to a car accident I was allegedly involved in. She made it sound like I had no other option and threatened to immediately begin the process to suspend my license if I did not set up a payment plan during the call. When I asked her to calm down, as she was speaking in a rapid, ambiguous language and not allowing me to process the information, she became even more aggressive and rude. 

She demanded that I provide either my debit card information or my checking account details to set up a payment plan. Out of concern for potential scams, I requested that she send me something in writing before I provided any payment details, so I could be sure of where my information and money were going. XXXX responded by saying that I had no more options and was done playing games, threatening to end the call. I was scared and ultimately gave her my payment information to set up the plan. 

She claimed that she would send me a promissory note but insisted it could not be emailed and would need to be sent by mail, which never happened. I called back on XX/XX/year>, at XXXX XXXX  and spoke with a different agent. I explained that I had not received the promissory note and asked for it to be emailed to me. The agent said she would email it, contradicting XXXX earlier statement that it could only be sent by mail. I expressed my concern about not wanting my license to be suspended and reiterated that I was still compliant with the payment plan. However, I never received the promised promissory note by email. 

On XX/XX/year>, at XXXX PM, I called again and spoke to another agent, explaining the situation and requesting the promissory note to be sent via email. Despite my requests, I still have not received the note. Additionally, I am being bombarded with calls from spam numbers, which I consider harassment. This companys actions appear to be in direct violation of the Fair Debt Collection Practices Act ( FDCPA ), as they are attempting to collect unauthorized fees and interest, engaging in misleading practices, and causing undue stress and confusion. i was told the email would be sent from XXXX. I have no mail from that email

Company response to consumer: Closed with explanation