Consumer complaint received 2021-07-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: LD Holdings Group, LLC
State: AL

Complaint narrative:
On XXXX XXXX, I XXXX XXXX cancelled my contract with Loan Depot for a cash out refinance loan on my home that was already financed with XXXX XXXX. According to my contract, I had the rights to do so before XXXX on XX/XX/2021 based on California time zone and I did just that. I emailed my cancellation notice to XXXX XXXX XXXX XXXX. I also told Mrs. XXXX XXXX the very next day that I had cancelled and she asked me to send her a copy of my right to cancel to her email and I sent it to her. According to the contract, they supposed to have unfounded the loan which I am aware of and if I wanted to proceed with the loan I would have to start the process all over- understood. Two days after cancellation I arrived home from work and there was an XXXX package at my house with a check to send to XXXX XXXX to pay off my car in the amount of {$11000.00} but I didnt send the check off because I knew that I had cancelled my contract. Five days later I received a wire transfer to my bank account for {$19000.00}. I was ready to return the funds back but Mrs. XXXX XXXX told me to keep the funds but write a letter stating that I basically wanted to keep the loan. I had already explained to Mrs. XXXX and Mrs. XXXX my current condition and that I was thinking of doing something else with my Mortgage instead of proceeding further with the contract but in the meantime I was so unaware that they had even sent any money to XXXX XXXX to pay off my home mortgage until I received a notification and a letter from XXXX XXXX. I was told that they were going to unfund the loan and we would have to start all over but I told Mrs. XXXX that I am not going to resign or continue with the loan because I had other plans with my mortgage due to my own personal issues. I later received a text message from Mrs. XXXX basically telling me to keep the funds and told just write a letter stating that I wanted the loan because XXXX XXXX will not return their money. I dont blame XXXX XXXX because Loan Depot is aware that I cancelled my contract but I should not be held liable under no circumstances whatsoever to proceed with the contract or make any payments to a company that I cancelled to do business with. Some one at Loan Depot is to blame for this issue and all of my countless nights of not getting any sleep and adding to my XXXX  and XXXX  problems. I feel that they are trying to bully, manipulate, and scam me into signing a contract because of their screw up by not following their own Companys contract rules and procedures at Loan Depot and I am refusing to continue business with this company altogether but I am wondering how many other people have they done this too before. This is illegal and unlawful under the federal law and they should be held reliable for their actions. I can be reached at XXXX-XXXX-XXXX. Thank you so much for your assistance, time, and praying that you can help me with this situation.

Company response to consumer: Closed with explanation