Consumer complaint received 2024-04-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Credit card company forcing arbitration
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
To whom it may concern I hereby request to file a complaint with JPMorgan Chase Bank , N.A . because I have been the victim of a SCAM by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, who claims to be regulated and authorized to offer financial investment services such as XXXX 's and other investments in the stock market. 

However, XXXX trading is not regulated in the United States by the U.S. Securities and Exchange Commission ( SEC ) or the U.S. Commodities and Futures Trading Commission ( CFTC ), brokercheck.finra.org, on the contrary, is mentioned in different countries as a warning to the public, which clearly puts the trade under great suspicion for asset laundering and illegally raising money. 

The bank, through the VISA bank, has denied the chargeback, which therefore supports the illicit activity of commerce in the United States. 

Attached is a narrative of the events, letters presented to the bank, letters sent by the bank, warnings to the public in different countries. 

I appreciate reviewing your information and collaboration to be able to resolve this issue as soon as possible. 


The facts were the following : 1. The XXXX trade offered me services as a broker so that I could invest in the stock market such as XXXX 's and other investments. 
2. I made all the payments with my VISA XXXX debit card 3. Payments were made between XX/XX/XXXX to XX/XX/XXXX XXXX. The total transferred to commerce amounts to XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX of the US dollar {$41000.00} 5. After repeated attempts to extract the invested capital, the business always refused to return any amount. 
6. Seeing that the business responded to requests to withdraw money from the platform, I realized that XXXX is aScam platform 7. The business knows that I reside in the USA, XXXX TX 8. According to the business, they do not take clients from the USA 9. I contacted the company XXXX XXXX XXXX XXXX which is registered in the United States and guided me to carry out the chargeback with the bank 10. On XX/XX/XXXX the chargeback was presented to the bank ( Attached to the list of documents presented to you ) 11. Case number - XXXX XXXX. On XX/XX/XXXX, the bank made a temporary and partial refund of the amounts, for the amount of XXXX 13. Due to the bank not having made a full refund, we spoke to the bank with XXXX XXXX ( at Corporate ) ext XXXX 14. He clarified that the dispute was raised due to SERVICES NOT PROVIDED - Merchandise/Services Not Received VISA XXXX. - Visa Product and Service Rules - 13.1 - XXXX XX/XX/XXXX- Page 762 15. We dispute the fact that the chargeback was lifted only for transactions within 60 days. 
16. I explained that since this was a dispute related to Services Not Received VISA 13.1, we have 120 days to raise disputes from the LAST EXPECTED SERVICE DATE and not from the transaction dates. 
17. She seemed to understand the argument, but maintained that the customer, by accepting her card, signed an agreement that errors/disputes must be reported to the bank within 60 days. 
18. I appealed that. He said she registered our appeal. I'm not 100 % sure she did it. 
19. We further argue that this is not a fraud dispute and therefore the fact that the transactions were authorized has no bearing on the case. 
20. We tried to communicate with XXXX XXXX repeatedly, called and left a message in the mailbox, never obtained any new clarification on the matter. 
21. On XX/XX/XXXX the bank sent a letter that they did not proceed with the chargeback 22. How can the bank/VISA accept the merchant 's response, and ignore the fact that it is a platform that is not regulated? 
23. An attempt has been made on different occasions to obtain a response from the business in order to refute them. However, it has not been possible to obtain the answer. 
24. According to the bank in a call, they said that they do not have to be doing investigations of this type. To which it is implied that it is not the bank 's problem if they transfer the money to an illegal entity It should be noted that it was very difficult to start the case with the bank only after several attempts to present my complaint until I had to escalate the executive department. Where finally on XX/XX/XXXX the dispute began for the partial amount. 

We request that you review the evidence delivered and be able to receive the money. 

( Attached more details on PXXXX )

Company response to consumer: Closed with explanation