Consumer complaint received 2025-06-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please help me remove these  incomplete and inaccurate   items \n To Whom It May Concern, \n This is my second formal dispute regarding incomplete and inaccurate \n information reported by your agency on my consumer report, which has resulted \n in my denial of employment and an adverse action against me. The inability to \n obtain employment due to this adverse action has crippled me financially and \n caused severe damage to my mental health. \n I was advised by a legal friend that under 15 U.S.C.  1681a, Section \n 603(k)(1)(B)(ii), this can be considered an adverse action. Despite my previous \n request, the matter remains unresolved. The Fair Credit Reporting Act (FCRA) and \n the Fair Debt Collection Practices Act (FDCPA) require that all reported \n information be accurate, verified, and legally permissible. I am demanding \n immediate compliance with the FCRA, specifically emphasizing the following legal \n provisions: \n 1. 15 U.S.C.  1681e(b)  Maximum Possible Accuracy \n The FCRA mandates that consumer reporting agencies ensure the maximum \n possible accuracy of the information they provide. The continued presence of \n inaccurate information in my report is a clear violation of this statute, causing \n harm to my employment opportunities. Your failure to correct this error after my \n initial dispute is unacceptable. \n Furthermore, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX reinforced that credit reporting agencies must ensure factual accuracy and avoid \n presenting information in a misleading manner that could adversely affect the \n consumer. Reporting technically accurate yet misleading information violates the \n FCRA\'s requirement to "follow reasonable procedures to assure maximum \n possible accuracy." \n 2. 15 U.S.C.  1681n  Civil Liability for Willful Noncompliance \n Given your failure to comply with the FCRA after my first dispute, I am now \n seeking punitive damages as permitted under this provision. If this issue is not \n resolved immediately, I will pursue legal action to recover damages for your willful \n noncompliance. \n Requested Actions \n To rectify this matter, I demand the removal of the inaccurate and incomplete \n items/accounts listed below: \n There is some inaccurate information reporting. \n DPT ED/XXXX  \n Account Number: XXXX  \n Please remove it from my credit report. \n 15 U.S.C. 1681e(b) Duty to Ensure Maximum Accuracy \n DPT ED/XXXX  \n Account Number: XXXX  \n Please remove it from my credit report. \n 15 U.S. CODE 1681B - PERMISSIBLE PURPOSES OF CONSUMER REPORTS \n XXXX \n Date of inquiry: XXXX \n Please remove it from my credit report. \n 15 U.S. CODE 1681B - PERMISSIBLE PURPOSES OF CONSUMER REPORTS \n XXXX  \n Date of inquiry: XXXX XXXX Please remove it from my credit report. \n 1. 15 U.S. CODE 1681B - PERMISSIBLE PURPOSES OF CONSUMER REPORTS \n XXXX  \n Date of inquiry: XXXX XXXX  Please remove it from my credit report. \n Legal Liability and Damages for Non-Compliance \n If this incomplete and inaccurate information is not removed or corrected as per FCRA \n requirements, I will have no choice but to: \n    File a formal complaint with the Consumer Financial Protection Bureau (CFPB), \n Federal Trade Commission (FTC), and my states Attorney Generals office. \n    Pursue legal action against the furnisher and credit reporting agencies under: \n    15 U.S.C.  1681n  Willful noncompliance (Statutory damages up to $1,000 \n per violation, plus punitive damages). \n    15 U.S.C.  1692k  FDCPA violations (Actual damages, statutory damages \n up to $1,000, plus attorney fees). \n Additionally, I am sending this letter via certified mail to protect my rights and document \n your response. \n Final Demand \n I expect written confirmation within 30 days verifying that these accounts have been \n permanently deleted from my credit file. Additionally, I demand an updated copy of my \n credit report reflecting this removal, and that you send a copy of the updated report to all \n who inquired on my credit in the last 6 months. \n Furthermore, I am keeping a careful record of your actions, including your Method of \n Verification (MOV). I do not consent to E-OSCAR or any means of automated verification. \n Failure to comply will result in immediate escalation, including legal and regulatory \n action. \n Thank you, \n Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation