Consumer complaint received 2019-07-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
On XXXX XXXX, XXXX we were contacted by an attorney, XXXX XXXX with XXXX XXXX XXXX in California. He said he could get us a home modification loan and when the process was completed, usually 4-6 months, we would have a lower payment, still be with the same mortgage company, Bank of America, and have the same account number. He said we just would pay XXXX XXXX XXXX {$750.00} per month during this time. He said we would not have to pay our monthly mortgage payments to BOFA during the home modification process. We also told XXXX XXXX we were only 21 days late with our XX/XX/XXXX mortgage payment and planned on making a payment before XXXX XXXX. He said we didn't have to. We thought that this laws firm must be helping BOFA with home modifications. So on XXXX XXXX, XXXX we signed all documents agreeing to the law firms help. So from XXXX XXXX thru XX/XX/XXXX we paid the law firm monthly and not our mortgage payments. Also during this time send all mailings and phone calls from Bank of America XXXX XXXX XXXX XXXX. DO NOT RESPOND to any and that the law firm would take care of it. So that's what we did. We did get our home modification loan and made our first payment on XX/XX/XXXX with the same mortgage company and the same loan number. We made every payment on time thru XX/XX/XXXX when we sold our home of 27 years to our neighbor XX/XX/XXXX. We finally had to admit it was too big of a house and property for us to take care of. As now senior citizens, we needed to downsize and find us a small one story house to retire in. On XX/XX/XXXX we went to XXXX XXXX online and applied for a prequalification loan and it came back that not one lender in the whole internet was willing to give us a loan. We got our credit report and found on there Bank of America deliquint and missed payments from XXXX XXXX thru XX/XX/XXXX. We instantly were in shock and sick to death. We just sold our home that we worked so hard for and put everything into for 27 years and because of this we couldn't even get a way smaller loan for us a home to retire in. There is something really wrong in this greedy uncaring infested world. We would never have sold our home had we had any idea BofA would report missed payments to the credit bureau. We were told we didn't have to make the mortgage payments during the home modification process. Also, get this the day we closed on our house we paid bank of America the whole {$190000.00} they said we owed plus we were told we had to bring {$4500.00} of what small savings we had to closing. We didn't get a penny back, because all the payments missed and fees were added on. We didn't know that this was going to happen either. We've begged Bank of America to help us remove their negative offer our credit reports so we can get a smaller loan, but they won't help us. They said It's staying on our credit report the way it is. We our paying XXXX XXXX XXXX {$260.00} per month to help us get the negative off our credit report. An attorney from XXXX Michigan e-mailed us on XXXX telling us we were scammed by XXXX XXXX XXXX. They scammed 1000 's of people since 2011 and made millions. They went bankrupt in 2014 and probably don't exist anymore. The purchaser of our home is letting us staying in our home, so since XX/XX/XXXX we have been paying him {$1000.00} a month, but we need to be out XX/XX/XXXX. Since XX/XX/XXXX we've been turned down by all loan and real estate companies. Not one would help us. The excitement of finally being able to get a smaller property on the water to retire in is gone. We are just sick to death about this whole deal and our health is getting worse because of all the stress and can't believe after working in a hot factory for over 40 years so we could just live comfortably and retire in peace, is just not going to happen. We should have been lazy bums all our life and let the state give us a home, food, cash and everything else just handed to us and we wouldn't be going thru all this right now. We don't know what we are going to do. Go live under a bridge, because we've tried since XXXX searching and the pressure of being turned down by everyone. The pressure on us gets worse every day and now buyer wants us out by XX/XX/XXXX. All lenders and realtors say with bank of America on our credit report there's nothing they can do for us. We've lost everything.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation