Consumer complaint received 2025-09-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MA

Complaint narrative:
Complaint Type : Loan or Lease Auto Loan Problems with loan servicing, payments, or escrow account Summary of Complaint : I am disputing an alleged auto loan for a XXXX XXXX XXXX, XXXX : XXXX, with Toyota Financial Services and have requested full validation and proof of ownership of the alleged debt. 

On XX/XX/XXXX, I created a letter for the Toyota Financial Services. And on XX/XX/XXXX, I sent out and submitted a written request ( via Certified Mail, XXXX XXXX. XXXX asking for : The name and physical address of the true and current holder in due course of the original promissory note or retail installment contract. 

A certified copy o f the original, wet-ink signed promissory note o r loan agreement, along with all subsequent assignments, endorsements, changes in ownership and allonges, i f any exist. 

A complete authenticated documented chain of title ( also known as chain of custody ) showing each and every sale, transfer, o r securitization of this loan from origination to present, including any trusts, entities, or investment vehicles involved. 

Proof of authority and legal standing for Toyota Financial Services ( or its agents ) t o service, collect, or enforce this debt on behalf of the current owner. 

A statement confirming whether this loan has been sold, assigned, o r securitized in any form, and if so, identify the trust o r securitization pool ( including XXXX  number, if applicable ). 

Under XXXX  Debt Collection Regulations ( 940 CMR 7.00 ) and my rights under the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ), this validation must be provided before further collection action and other unlawful action that the Toyota Financial Services may take against me. 

Toyota Financial Services has failed to respond within the legally required timeframe. On XX/XX/XXXX I sent them a Final Notice of Failure to Provide Validation giving them XXXX more days. They have still failed to comply. 

What Happened as a Result : The account remains in dispute with no proof provided. 
Toyota Financial Services continues to claim I owe the balance without providing documentation. I also received a notice of default from them, asking for the installment payment of {$1500.00}. And if I do not cure the default by XX/XX/XXXX, they may sue me, or repossess my vehicle.

This may result in inaccurate credit reporting or wrongful collection actions. 

Laws Violated : XXXX  General Laws Chapter 93A ( Unfair or Deceptive Acts and Practices ) XXXX Debt Collection Regulations ( XXXX CMR XXXX ) Failure to provide verification of a disputed debt Truth in Lending Act Failure to disclose the true creditor/owner of the loan obligation Resolution Requested : Require Toyota Financial Services to provide complete debt validation and proof of ownership ; Stop all collection activity until proper validation is provided ; Investigate potential violations of federal and state consumer protection laws ; Take enforcement action as needed.

Company response to consumer: Closed with explanation