Consumer complaint received 2025-09-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
LETTER WORD FOR WORD from Transunion : Notice of Data. Incident To XXXX XXXX XXXX XXXX : Trans Union XX/XX/year> We are writing to make you aware of a cyber incident involving unauthorized access to some of your personal data that was stored on a third-party application. Importantly, no credit information was accessed. We are providing details about the incident and about resources we are providing to assist you. 
Trans Union @ ) XX/XX/year> We are writing to make you aware of a cyber incident involving unauthorized access to some of your personal data that was stored on a third-party application. Importantly, no credit information was accessed. We are providing details about the incident and about the resources we are providing to assist you. 
What happened? 
We recently experienced a cyber incident involving a third-party application serving our U.S consumer support operations. The Unauthorized access includes some limited personal information belonging to you. 
We regret any concern caused by this incident and take seriously the responsibility to help secure consumer information. Below you will find information on what we have done to prevent further improper access, as well as steps you can take to help protect your personal information. 
What information was involved? 
The information was limited to specific data elements and did not include credit reports or core credit information. In your case, the information involved included your SSN and DOB. 
What we are doing. 
Trans Union takes the protection of personal information seriously, which is why we engage in robust, proactive security measures. 
We continue to enhance our security controls as appropriate to minimize the risk of any similar incident in the future. 
What you can do. 
In response to the incident, we are providing you with access to credit monitoring services that will alert you whenever there is a change to your credit file. We are offering these services at no charge for 24 months from the date you enroll. 
We are also providing you with proactive fraud assistance to help with any questions that you might have now or in the event that you become a victim of fraud. These services will be provided by XXXX, a TransUnion company specializing in fraud assistance and remediation services. 
If you have any questions about this matter or would like additional information, please refer to the enclosed Steps You Can Take to Help Protect Your Personal Information or call toll-free XXXX XXXX. This call center is open Monday through Friday from XXXX XXXX XXXX XXXX XXXX XXXX, except major holidays. 
Sincerely, TransUnion Consumer Relations ~~ TransUnion has violated the Fair Credit Reporting Act ( FCRA ), particularly 602 and 607, which require credit reporting agencies to maintain reasonable procedures to ensure accuracy, fairness, and confidentiality of consumer information. Additionally, I am concerned about the ongoing risks of identity theft and inaccurate credit reporting resulting from this breach.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief