Consumer complaint received 2025-03-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Nelnet, Inc.
State: SD

Complaint narrative:
On XX/XX/XXXX XXXX submitted case # XXXX in regards to the Department of Education XXXX XXXX XXXX to illegally access my personal information and that of many others through the access they allowed XXXX XXXX to have to their systems. This information includes my SSN, XXXX, addresses, banking information and other sensitive information that can be used to commit fraud that I did not give permission to the DOE to release. This is a breach of the original contract signed with the DOE in XXXX of XXXX I received an automated reply back shortly after containing conflicting information of if they COULD or COULD NOT share my data with XXXX parties with or without my permission and various links to other reading materials before referring me to my loan holder, Nelnet, for further " new information ''. 

The blatant disregard and disrespect towards student loan borrowers and their information is disgusting and this massive breach of the people 's personal, private data is unforgivable. 

A copy of what I sent in my complaint -- >Privacy Act of XXXX - Your Data is Federally Protected Law : XXXX XXXX. XXXX Restricts federal agencies from sharing personal data without legal justification. 

>Family Educational Rights and Privacy Act ( XXXX ) XXXX XXXX Can not Be Shared Without Consent Law : XXXX U.S.C. XXXX XXXX prohibits unauthorized access to student financial and academic records. 

XXXX XXXX XXXX XXXX IRS XXXX Social Security XXXX at Risk Law : XXXX U.S.C. XXXX o Governs tax refund offsets for student loans. 

>Per the MPN I signed with the DOE on XX/XX/XXXX only authorized DOE personnel are allowed to access, manage or otherwise view my loans and data. Contracts must be honored under their original terms and data shared with DOGE without my knowledge or authorization is a breach of the original XXXX signed. 

XXXX XXXX and his XXXX team not only accessed my information illegally and without my authorization, the education department XXXX it and allowed them to use an AI software that has potentially downloaded, retained and learned from my personal data without my consent. 
This compromise of my student loan information that the XXXX department allowed could directly impact other private information including my Social Security number, XXXX information, Bank account information and more which could lead to identy theft and many forms of fraud. 

Because of the negligence of the DOE with my personal information I am formally demanding : FULL DISCHARGE/FORGIVENESS OF ALL OF MY STUDENT LOANS WITHOUT THEM BEING SOLD TO OUTSIDE COLLECTIONS OR LOAN SERVICERS A certified letter confirming my personal records have not been accessed, managed or otherwise viewed by XXXX XXXX or its AI software A complete record of data access logs for my student loan account back to XXXX of XXXX Written confirmation and assurance that all of my records have been and remain in full XXXX compliance and have not been shared with unauthorized XXXX parties or software If no unauthorized access has occurred, I request a formal internal audit report proving that XXXX and it's AI has not been granted direct or indirect access to student loan databases and information including through the use of remote access, flash/USB drives, direct computer/network access and any other forms of access. 
If XXXX XXXX is considered " allowed '' I require the exact FEDERAL statute and clause that allows the access Written correspondence is preferred as I am usually unavailable during business hours. 
Thanks, XXXX XXXX XXXX ( formerly XXXX ) Nelnet Acct # XXXX ( XXXX ) XXXX XXXX XXXX

Company response to consumer: Closed with explanation