Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FinCo Services Inc DBA Current
State: TX

Complaint narrative:
Complaint Summary I am filing this complaint due to Currents repeated failure to properly investigate multiple dispute claims and their refusal to issue required provisional credits under federal law. The disputes involve the following transactions : {$72.00} Movie ticket transaction ( service never rendered ; showing indicated location was closed ; order canceled immediately ) {$30.00} Related unresolved charge still not refunded {$150.00} XXXX XXXX ( membership cancellation dispute ; merchant continued billing after cancellation ) {$55.00} XXXX XXXX XXXX XXXX ( disputed charge ; goods/services not properly resolved ) {$1500.00} XXXX ( XXXX disputed transaction requiring full investigation ) Despite timely notice of these disputes, Current has either : Closed claims within days without meaningful investigation, Requested repetitive documentation without resolving the matter, Refused to issue provisional credits, or Failed to provide written findings explaining their determinations. Regulation E Violations ( 12 CFR 1005.11 ) Under Regulation E of the Electronic Fund Transfer Act ( EFTA ), financial institutions must : Conduct a reasonable investigation upon receiving notice of an error. Complete the investigation within 10 business days XXXX XXXX credit the consumers account while the investigation continues ( up to 45 days in certain cases ). Provide written explanation of findings. Current has failed to provide provisional credit for these disputes despite exceeding the 10-business-day window. They have also refused to meaningfully investigate certain claims and have prematurely closed cases. Failure to follow these procedures constitutes noncompliance with federal consumer protection law. Pattern of Improper Dispute Handling This is not an isolated incident. There appears to be a pattern of : Rapid claim closures without full review, Denial without detailed written explanation, Failure to issue provisional credits, Shifting the burden entirely onto the consumer. These practices may constitute unfair or deceptive acts or practices ( UDAP ). Financial Harm The total disputed amount exceeds {$1700.00}. The refusal to credit these funds has caused financial hardship and instability. One of the transactions alone ( {$1500.00} ) is substantial and should have triggered heightened investigative review. Requested Resolution I respectfully request that the CFPB require Current to : Immediately issue provisional credits for all disputed transactions. Conduct full, documented investigations compliant with Regulation E. Refund the {$72.00} and {$30.00} charges related to the canceled movie service. Properly investigate and resolve the {$150.00} XXXX XXXX dispute. Properly investigate and resolve the {$55.00} XXXX XXXX XXXX XXXX dispute. Conduct a comprehensive review of the {$1500.00} XXXX transaction. Provide written documentation of all investigative findings. Review and correct their dispute-handling policies to ensure federal compliance. I am requesting regulatory intervention due to Currents repeated failure to follow federally mandated dispute resolution procedures.

Company response to consumer: Closed with explanation