Consumer complaint received 2024-09-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: FIRST NATIONAL BANK OF PENNSYLVANIA
State: PA

Complaint narrative:
My father passed away XXXX of this year and my mother sold our home to be able to manage things with him being gone. The house sold on XX/XX/XXXX and she wired XXXX to my bank account at First National bank on XX/XX/XXXX. The payment cleared that night and reflected my balance with no issues. On XX/XX/XXXX my payroll check went into my account and again there were no issues. My husband and I needed to purchase a Vehicle with cash so I went the bank on XXXX XXXX on XX/XX/XXXX after work and withdrew XXXX from my account because that was all I was advised I could take out per branch location and had no issues what so ever. I wasnt questioned or treated like I was in anyway stealing my own money. I then went to the branch at XXXX XXXX XXXX XXXX XXXX  to withdraw another {$5000.00} and the teller that was assisting me began to ask me questions I had never been asked before at any location. I began to get a little annoyed because these were private questions I was being asked in public with a line full of people behind me I did not know. It was embarrassing. He wanted to know why I wanted to take out my own money and what I intended to use it for. He then said he had to contact the previous branch where I first withdrew money from to see if there was an issue with the transaction. That upset me a little more because again I had never been asked these questions before and I have had to make transactions like this before in the past with no problem. The branch confirms everything went well with the transaction and he hangs up and says he still wants to run things by XXXX XXXX ) the branch manager. This manager gave me an issue once before in the past because she opened a savings account for my husband and I in the past without explaining the monthly fees to us correctly which ended up costing us a lot of money but we paid it, closed the account and had never been back to this branch until XX/XX/XXXX. Well after seeing her come over my way to address the issue I immediately felt the situation was not going to go well. When she came over she asked again why I needed to withdrew an additional amount of money from my account. My response was to make a large purchase I needed cash in order to do. She then shocked her head and said she was going to deny my transaction. I told her what for and she said because I have the right to deny you services. I told her what she was doing was illegal, she said it wasnt and I asked for my card and identification back and I said I would just go to another branch because I never have this issue anywhere else. She said no you wont and I said you cant deny me my own money, she said yes I can and I continued to walk out the branch. I immediately grabbed my phone and called customer service to file a complaint because it was clear what she was doing was an abuse of power and racism because all the other white and Indians customers were being treated respectfully. While Im sitting in my car in the parking lot a XXXX male comes over to my car and says to me shes racist she refused to cash my check as well and Ive never had this issue before. I made my complaint with a representative and left the branch unable to complete my transaction. The next day I go to a local branch and withdrew the money I needed with no issues once again. I made several purchase and pain some bills over that weekend. On Monday morning XX/XX/XXXX I wake up and go to the store to purchase formula for my son and the XXXX that was available in my account was placed on hold. No one contacted me. no advised me there was an issues. No one let me know anything. I call the bank and the wont give me any information just that an email will be sent to the fraud department and someone will reach out to me but no one does. No one would help me or tell me anything. The day passes and I call again on Tuesday they tell me someone will call me back. I wait the whole day and finally hear from a manager. He asks what happen tells me that the manager reported my account and he would attempt to have hold removed by end of day and call me back but he did not. Today I call a local brand and he advises me that XXXX the manager reported fraud on my account, deactivated my bank card and my account was being investigated however no ones called me to try to relive the issue. At this point I just want my money and the account closed. This women is racism and has caused me so much stress after attempting to morn my dad, losing our home its just been to much and shes made is worse with her racism and abuse of power. She needs to be fired. I feel so horrible and just need this situation fixed. Please help me!

Company response to consumer: Closed with explanation