Consumer complaint received 2026-04-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: TX

Complaint narrative:
I am submitting this complaint regarding repeated unauthorized ACH withdrawals from my account and the inadequate handling of my dispute by SoFi. Beginning around XX/XX/year>, my account was charged recurring ACH debits under XXXX XXXX XXXX in amounts around {$700.00}, with slight inconsistencies ( including amounts such as {$700.00} and {$690.00} ). These payments were drafted directly using my routing number, and I did not authorize any of these transactions. I do not have, and have never had, any active car loan or account with XXXX XXXX XXXX. In total, over {$7000.00} has been withdrawn from my account for payments that I do not benefit from in any way. I reported these transactions multiple times to my bank as unauthorized and explicitly identified them as fraudulent or a scam. However, my disputes were repeatedly opened and closed without proper resolution. I was not provided clear instructions on what documentation was required, and in at least one instance, I received follow-up questions only after my case had already been closed. I responded immediately upon receiving them, but my responses were not considered in the investigation. Throughout this process, I contacted SoFi numerous times and was transferred between multiple representatives, often receiving inconsistent or vague information. I was left without clear guidance and was effectively made to repeat the same process multiple times, causing delays while additional unauthorized payments continued to occur. Despite reporting the issue early, the bank did not take timely action to prevent further withdrawals. I had to speak with approximately five different representatives before a stop payment request was finally placed, and even then, the transactions were not stopped immediately and continued afterward. At no point was I proactively guided or supported in stopping the ongoing debits. Due to the lack of resolution, I independently contacted XXXX XXXX XXXX XXXX. They confirmed that there is no account, loan, or financial relationship associated with my name or Social Security number. To further support this, I provided documentation to SoFi including screenshots of my credit report and credit lines, which clearly show that I do not have any active car loan with XXXX XXXX. These records also show that my only prior car loan was fully paid off and closed, with no remaining balance or connection to these transactions. Despite providing this evidence and fully cooperating with all requests, my claims have now been denied multiple times ( third and fourth denials ) without a clear or sufficient explanation. The only reasoning provided references a history with the merchant, which appears to be based solely on the repeated unauthorized charges themselves rather than any verified authorization or legitimate account. I actively mentioned that I do not get notifications for any large ACH withdrawals on my account so I was never aware of any of these charges coming out of my account. I only use this account to pay my credit cards and when I do, I get a notification from both banks reminding me I made the payment at the exact amount. Clearly showing something is sketchy with these payments going to XXXX XXXX. This situation has resulted in significant financial loss exceeding {$7000.00}, as well as considerable time, stress, and effort spent attempting to resolve the issue. I have provided all available evidence for transactions that I did not authorize and from which I receive no benefit. I am requesting a full reinvestigation of all disputed ACH transactions, reimbursement of all unauthorized funds, and documentation showing how these transactions were determined to be authorized. I am also requesting confirmation that all unauthorized access to my account has been fully blocked to prevent further loss.

Company response to consumer: Closed with explanation