Consumer complaint received 2024-09-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
Consumer Financial Protection Bureau Subject : Dispute of Inaccurate Information on Credit Report XXXX XXXX Account # XXXX ( XXXX & Experian ) ** Dear CFPB Representative, I am writing to formally file a complaint regarding inaccurate and unresolved credit reporting issues related to my XXXX XXXXXXXX account, as shown in the attached documentation. The account was closed in good standing, and XXXX accurately reflects this information with a paid-as-agreed status. However, Experian and XXXX continue to report incorrect information, including seven late payments. 
This issue originated during the COVID-19 pandemic when I experienced financial challenges due to the economic impact of the crisis. As a result, I encountered late payments on my account during XXXX and XXXX. However, these late payments were supposed to be protected under the CARES Act provisions, which offer protections for consumers impacted by COVID-19. 
Additionally, I have disputed this inaccurate information more than XXXX times with both XXXX and Experian since XX/XX/XXXX, but each time, my disputes have been returned without any changes. The reporting by XXXX and Experian is clearly inconsistent with that of XXXX, which reflects the account as paid and closed with no late payments. 
The following are the key inaccuracies on the XXXX and Experian reports : 1. Seven late payments are reported incorrectly despite the account being paid as agreed.

2. Dispute history : The account has been in dispute for over 10 months, yet no meaningful investigation or corrections have been made. 
3. Inconsistent account status : XXXX reflects accurate information, while XXXX and Experian do not. 
Violations of the FCRA and TILA According to the Fair Credit Reporting Act ( FCRA ), consumers are entitled to the accurate reporting of credit information, and furnishers of credit data have a legal obligation to investigate and correct inaccuracies once they are brought to their attention. XXXX and Experian 's failure to correct these inaccuracies violates my rights under the FCRA. 
Moreover, under the Truth in Lending Act ( TILA ), creditors must provide accurate information regarding payment histories and account statuses. This failure to correct the payment history is a violation of TILAs provisions on accurate reporting and disclosure. 
Requested Actions I respectfully request that the CFPB : XXXX. Investigate XXXX and Experians failure to correct the disputed information on my credit report. 
2. Ensure that the late payments are removed from both the XXXX and Experian credit reports to reflect the accurate status of the account, as shown by XXXX. 
3. Take enforcement action against XXXX and Experian if they continue to fail to comply with their obligations under FCRA and TILA.

I have attached a screenshot of my credit report for your reference, highlighting the discrepancies between the reporting agencies.

Copy of USPS receipt for letters sent to credit bureaus.

Copy of Driver 's License Copy of Social Security Copy of Proof of Residence I trust that you will handle this matter with the urgency it deserves. 
Thank you for your time and attention. Please feel free to contact me should you require any further information or clarification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation