Consumer complaint received 2025-04-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: BMW Financial Services NA, LLC
State: NV

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against BMW regarding unfair treatment and their unwillingness to provide reasonable assistance despite significant issues with the vehicle for which I have a loan through your company. The loan is for a 2022 BMW XXXX XXXX  with Vehicle Identification Number ( XXXX XXXX XXXX XXXX 

I have been a customer with BMW since. While I have generally aimed to meet my payment obligations, I am currently facing financial hardship and am behind on my car payment ( approximately {$4500.00} total owed ). I contacted BMW to request a temporary reprieve of one or two months, allowing me to push the missed payments to the end of the loan term. Unfortunately, my request was denied without reasonable consideration of the significant issues I have experienced with this vehicle. THey have reported this to the bureau and now even taking out a small loan to assist is impossible. They are unwaivering, and given the fact that i'm XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, that put me out of work for XXXX XXXX ; none of that matters to them. Now i'm forced to pay for a recalled rattle XXXX a month lemon. Not asking for them to take it back... just a little help and take the credit report issues off of my report so I can live. Because if I die from stress or strain, they won't get their money anyway. 

The 2022 BMW XXXX XXXX  has been subject to numerous recalls since its purchase. While the specific list is extensive, I can confirm that at least one recall involved the airbag system, requiring repairs. Additionally, I have recently experienced a significant issue with the vehicle 's radiator. As detailed in my correspondence with BMW North America ( specifically an email to XXXX XXXX dated [ Date of your email to XXXX - inferring from the provided info, likely recent ] ), this radiator issue has led to disputes with my insurance company, adding further financial burden and stress. 

Beyond the safety recalls and mechanical failures, the depreciation of this XXXX vehicle with only approximately XXXXXXXX XXXX has been substantial and unexpected. This rapid decline in value, coupled with the ongoing maintenance issues stemming from the recalls and other problems, has made the financial burden of this loan particularly challenging. 

Given the documented history of issues with this vehicle, including multiple recalls and significant mechanical problems occurring within a short period of ownership and low mileage, I believe it is reasonable for BMW to offer a temporary reprieve on my loan payments. Their unwillingness to provide even a single month of flexibility, especially considering the circumstances beyond my control related to the vehicle 's quality and depreciation, constitutes unfair treatment. 

I am requesting the CFPB to investigate the practices of BMW in their handling of customer requests for assistance, particularly in cases where the financed vehicle has a history of significant issues and rapid depreciation. I believe a temporary payment reprieve is a fair and equitable solution in my situation, allowing me to regain financial stability without the added pressure of immediate payment while dealing with the vehicle 's ongoing problems. 

Thank you for your time and consideration of this important matter. I look forward to your assistance in resolving this complaint. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation