Consumer complaint received 2025-06-04 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Aldous & Associates, PLLC
State: FL

Complaint narrative:
b'I was charged continuously for Personal Training at XXXX XXXX on XXXX XXXX XXXX FL that I did not receive. Not only was I continuously charged but I was charged two additional charges that were not justified and were incorrect amounts. For example, Personal Training cost XXXX  a month. I was charged XXXX  in addition to an additional charge of XXXX and another charge of XXXX \n\nPersonal Training Dates & Charges Timeline \nXXXX XXXX \n XX/XX/XXXX I signed up for Personal Training \n XX/XX/XXXX First PT session with XXXX XXXX \nXXXX XXXX  \n Utilized all (4) PT sessions \nDXXXX XXXX XXXX XXXX: Received my last PT session. My trainer XXXX XXXX made me aware she \nwas leaving and someone from XXXX  would reach out to me with a new trainer.  \n I did not receive any more personal training sessions for the remainder of XXXX XXXXXXXX XXXX XXXX: I was charged XXXX for PT. My bank account did not have enough in it to cover \nthe transaction due to me not expecting to be charged for PT sessions I did not receive. I \nwas charged a XXXX dollar overdraft fee by my bank.  \n XXXX: I was charged again, another, XXXX  for PT. My bank account did not have \nenough in it to cover the transaction due to me not expecting to be charged for PT \nsessions I did not receive. I was charged another XXXX dollar overdraft fee by my bank.  \nXXXX XXXX  \n I did not receive any PT sessions \n I was charged XXXX for PT sessions, which resulted in a XXXX  over draft fee for each \ncharge on: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  \n *Overdraft fee notices from bank are attached* \nXXXX XXXX  \n At the beginning of XXXX  XXXX  reached out to me as my new trainer and scheduled \nmy next session. At this point I made her aware that I was being charged but I did not \nreceive any training for the prior 2 1/2 months, but she was unable to assist me due to a \ngeneral manager having to handle that.  \n XXXX: First PT session with XXXX.  \n I received (2) more PT sessions with XXXX  in XXXX. My 3rd session I showed up for \nand she never showed up. I was then made aware she was no longer working as a \nmanager/trainer. No one from XXXX  contacted me to make me aware. I was then \nscheduled for another trainer named XXXX. I showed up for my session with XXXX  \nthe following week and he never showed up once again.  \n I was charged $XXXX  and started being charged another $XXXX  in addition to the $XXXX  for \nPT sessions, which resulted in a $XXXX  overdraft fee for each charge on: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX *Overdraft fee notices from bank are attached* \XXXX XXXX \n I received no PT sessions \n I finally spoke to XXXX  the manager making him aware I was still being charged, and he \nwas able to have the charges stop as of XXXX  \n I was charged $XXXX  and started being charged another $XXXX  in addition to the $XXXX  for \nPT sessions, which resulted in a $XXXX  overdraft fee for each charge on: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation