Consumer complaint received 2025-11-03 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Checkr, Inc
State: CT

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ( XXXX ) XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX Washington , DC XXXX Subject : Complaint Regarding Inaccurate and Misleading Background Reporting by Checkr , Inc. 

Dear Sir or Madam : I, XXXX XXXX XXXX, am submitting a formal complaint regarding inaccurate and misleading consumer information being reported by Checkr , Inc. to potential employers. The background report in question, Report ID : XXXX, contains false location information and outdated criminal data that are negatively impacting my employment opportunities and financial stability. 


-- - Details of the Dispute I am the subject of Connecticut criminal case XXXX ( XXXX XXXX XXXX, Statute 53a-59 ( a ) ( 2 ) ), XXXX XXXX, CT, with a disposition date of XX/XX/XXXX. 

I have never resided in the state of Maryland, yet Checkrs report incorrectly associates me with XXXX, MD and XXXX XXXX, MD. This is false and misleading, and I have documentation to prove my Connecticut residency throughout that period.

I have fully completed my sentence, including probation, and I am now eligible for a Full ( Absolute ) Pardon under Connecticut General Statutes 54-130a et seq.

Despite this, Checkr continues to report this record to employers under a Consider status, which is inaccurate, outdated, and incomplete.

I contacted Checkrs Consumer Disputes Division at XXXX ( XXXX ) on XX/XX/XXXX, but they have not provided verification or correction within the required 30 days under the Fair Credit Reporting Act ( FCRA ).

-- - Violations and Harm Checkrs reporting violates the FCRA by : 1. Including inaccurate identifying information ( Maryland residency and court location ).

2. Reporting outdated and misleading conviction data without verifying current legal status or eligibility for pardon.

3. Failing to conduct a timely reinvestigation upon receipt of my dispute.

This misinformation has caused employment denials and credit impacts, preventing me from obtaining stable work despite my rehabilitation and compliance with Connecticut law.

-- - Requested Action 1. I request that the CFPB investigate Checkr , Inc. for failure to maintain accurate consumer records and noncompliance with 15 U.S.C. 1681e ( b ) of the FCRA ( reasonable procedures to assure maximum possible accuracy ).

2. I request that Checkr immediately remove or suspend the reporting of this inaccurate record while verification is pending.

3. I request written confirmation of corrective action taken and assurance that the false Maryland information will be permanently removed.

4. I also request the CFPB to ensure that no further harm is caused to my employment or credit standing as a result of Checkrs inaccurate reporting.

-- - Supporting Documentation Enclosed Copy of Checkr background report ( Report ID : XXXX ) Certified Judgment & Disposition for case XXXX Proof of Connecticut residency Documentation of sentence completion and probation discharge Proof of pardon eligibility under Connecticut law Copy of my dispute email to Checkr and related correspondence Employment rejection notices referencing the Checkr report -- - I respectfully request the CFPBs assistance in investigating and resolving this matter to ensure compliance with federal law and the correction of my consumer record. 

Sincerely, XXXX XXXX XXXX XXXX : XX/XX/XXXX XXXX : XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX

Company response to consumer: Closed with explanation