Consumer complaint received 2025-02-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am submitting this formal complaint and dispute regarding fraudulent and illegal reporting on my XXXX ( XXXX ) credit report. I am a victim of identity theft, and the following accounts were opened without my knowledge or authorization. 

Additionally, I am filing a complaint against XXXX XXXX XXXX, CitiCards CBNA, and XXXX Bank for illegally re-aging and repeatedly charging off these accounts, thereby resetting the XXXX reporting period. This practice is a direct violation of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

Legal Grounds : Section 605B ( 15 U.S.C. 1681c-2 ) Requires the blocking of fraudulent accounts within XXXX  days.

15 U.S.C. 1681i Mandates a reinvestigation of disputed accounts.

15 U.S.C. 1681n Holds reporting agencies and creditors liable for willful non-compliance, including punitive damages.


15 U.S.C. 1692 Prohibits unfair practices, including re-aging debts to manipulate credit reporting timelines.

Disputed Accounts : XXXX XXXX  XXXX Account XXXX : XXXX Date Opened : XX/XX/XXXX Balance : {$13000.00} Violation : Re-aging and repeated charge-offs, resetting the XXXX reporting timeline illegally. 
XXXX XXXX  Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$2500.00} Violation : Re-aging and repeated charge-offs, violating the FCRA. 
XXXX XXXX  Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$2600.00} Violation : Re-aging and repeated charge-offs, manipulating the credit reporting period. 

Violations and Demands : XXXX ( XXXX  ) is illegally reporting negative information from fraudulent accounts, which violates the FCRA. This is especially concerning given Experians ongoing legal challenges for inaccurate credit reporting practices. 
XXXX XXXX  XXXX XXXX CitiCards CBNA XXXX and XXXX XXXX  are manipulating charge-off dates and re-aging accounts to unlawfully extend the XXXX reporting limit, violating 15 U.S.C. 1681c. 
XXXXUnder Section 605B, I demand the immediate removal of all fraudulent accounts within XXXX  days. 
XXXXUnder 15 U.S.C. 1681i, I request a full reinvestigation of each disputed account due to fraud and inaccuracies. 
XXXXUnder 15 U.S.C. 1681n, I am notifying all parties involved that continued non-compliance will result in legal action, including claims for statutory and punitive damages. 

Cease and Desist Notice : Under 15 U.S.C. 1692, I am issuing a Cease and Desist notice to XXXX XXXX XXXX, CitiCards CBNA, and XXXX Bank. All communication and collection efforts regarding these fraudulent accounts must cease immediately. Any continued contact will be considered harassment and a direct violation of the FDCPA. 

Federal Trade Commission ( FTC ) Report : This dispute is supported by an official Identity Theft Report filed with the FTC, which provides legal proof of fraud under Section 605B. This report is enclosed for your review and further validates the necessity for immediate removal of these fraudulent accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief