Consumer complaint received 2025-01-03 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
XX/XX/year> Response to XX/XX/XXXX, XXXX Chase Card Services : I continue to restate that my personal identity and information were stolen, and with that information a Chase On line account was opened ( XXXX ) a Fraudulent Chase credit card On-Line, using my stolen identity was approved by XXXX Bank ( without my signature ). The Chase account was fraudulently opened without my knowledge, written approval or permission. I became aware of the fraudulent scheme when my XXXX XXXX accounts were hacked. 
On XX/XX/year>, I reported to the XXXX XXXX fraud investigator ( XXXX XXXX XXXX XXXX ) that the monies in my Savings and checking were withdrawal without my permission or my approval to a Chase account ( an account unknown to myself ). In essence, My XXXX XXXX accounts were hacked and fraudulently withdrew my XXXXXXXX XXXX money to pay for the Fraudulently Chase account. 
Later Chase reversed the fraudulent transferred funds to the XXXXXXXX XXXX XXXXXXXX XXXX. 
On XX/XX/year> at XXXXXXXX XXXX, I notified the XXXX XXXX Sheriffs XXXX XXXX # XXXX of the fraudulent activity on my XXXXXXXX XXXX XXXXXXXX XXXX accounts and gave me report # XXXX. I provided the XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXXXXXX XXXX XXXXXXXX, the name of a suspect XXXX XXXX XXXX XXXX XXXXXXXX : XXXX ). On XX/XX/XXXX, XXXXXXXX XXXX XXXX XXXX had the transactions reversed from fraudulent Chase account to my XXXXXXXX XXXX XXXXXXXX XXXX. Later I learned the hacker stole my personal identity, opened ( XXXX ) a Chase credit card with my stolen Name, Social Security number, and birthday. The hacker copied and pasted XXXXXXXX XXXX XXXX information to open the Fraudulent Chase account, without my knowledge, without my permission or my written authorization. I provided XXXX XXXX with suspected Hackers known past emails and home address in XXXX, XXXX ; XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX. Suspected Hacker is a current customer of Chase bank. 
On XX/XX/year>, I went to the Chase XXXX, XXXX, Arizona, I spoke with XXXX XXXX, Chase Manager and she related the account was closed as I reported someone was using my stolen personal identity. I gave her the name of suspected Hacker. She in turn gave me a listing of charged transactions totaling {$24000.00}. I informed her I am not aware of the account as it was opened with my stolen identity and without my knowledge and I NEVER signed for said account to be opened. I noted greater majority of the transactions were from XXXX, XXXX. I told her I have a passport that does not have a stamp that I left the United States of America. I requested a copy of the signature for the account ending in XXXX. XXXX, Chase manager was unable to provide me a copy of the signature of the said fraudulent account card on file. She said a signature was not kept as fraudulent account was opened On-Line. She mentioned that the Chase credit card transactions account paid two attorneys XXXX XXXX XXXX in XXXX, AZ and XXXX XXXX XXXX in CA and numerous foreign fees. XXXX XXXX related the account was opened on line and was UNABLE to provide me a copy of the signature card ( does not exist ) on file as the account was opened on-line. On XX/XX/year> at XXXX I called the XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX unit and left a message to add supplement to initial report. 
My Stolen personal identity and information were stolen and an account was opened ( XXXX ) for Chase credit card On-Line without my knowledge, approval or permission or signature. I did not open the Chase Credit card ending in XXXX in question, rather my stolen personal identity and information were used to open an on line CHASE CREDIT CARD. Chase representative was unable to provide me a copy of the signature opening Chase card.

Company response to consumer: Closed with explanation