Consumer complaint received 2026-05-29 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: SYNCHRONY FINANCIAL
State: NJ

Complaint narrative:
To Whom It May Concern, I am filing a formal consumer complaint regarding the retroactive deferred interest charges recently applied to my CareCredit/Synchrony account XXXX a single missed payment. I want to clearly state that I have maintained years of responsible payment history with Synchrony and had never previously missed a payment on this account. My account history reflects consistent, reliable, and good-faith financial behavior over an extended period of time. Despite this long-standing positive payment history, after overseeing the final payment in XXXX, the promotional financing terms on my account were revoked and approximately {$1600.00} in deferred interest was applied retroactively. The severity of this penalty, particularly in light of my otherwise excellent payment history, feels excessive and deeply unfair. At the time this occurred, I was managing significant health challenges and medical-related stress as well as the end-of-life care of a family member, which contributed to this oversight. I also maintain another Synchrony account, which created confusion regarding account notices and payment tracking. In addition, I was NOT receiving email communications related to this account and did not receive any meaningful warning, courtesy outreach, or reasonable opportunity to correct the issue prior to the retroactive interest being assessed. What has been especially discouraging is that I made multiple attempts to resolve this matter directly with Synchrony/CareCredit before filing this complaint. After speaking to XXXX representatives, they both had the same response, which was " I'm sorry there is nothing I can do. '' * * * I was told that had I reached out only 10 days sooner, they could have reversed the charges. * * I respectfully requested a review of the account and explained both my long history of on-time payments and the circumstances surrounding this isolated mistake. However, I was repeatedly told that no accommodation, escalation, or reconsideration was possible. The retroactive interest charges have created significant financial hardship during an already difficult period involving ongoing medical expenses and employment transition. I understand that promotional financing terms exist and that consumers are responsible for making payments on time. However, I believe consumers with years of demonstrated responsible payment behavior should receive reasonable review and fair consideration before being subjected to such substantial retroactive penalties resulting from a single oversight. I am respectfully requesting a formal review of my account and reconsideration of the retroactively applied deferred interest charges based on : My extensive history of on-time payments and responsible account management The fact that this was an isolated incident rather than repeated delinquency Communication and notification issues surrounding the account My documented attempts to resolve the matter directly and in good faith The disproportionate financial impact of the retroactive interest charges I am seeking a fair and reasonable resolution, including consideration for reversal or reduction of the deferred interest charges applied to my account. Thank you for your time and review of this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief