Consumer complaint received 2025-01-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC.
State: LA

Complaint narrative:
XXXX XXXX XXXX Per consumer financial protection bureau website ( above ), Does shopping around for a mortgage hurt my credit? 
No. Within a 45-day window, multiple credit checks from mortgage lenders are recorded on your credit report as a single inquiry. This is because other lenders realize that you are only going to buy one home. You can shop around and get multiple pre approvals and official Loan Estimates.The impact on your credit is the same no matter how many lenders you consult, as long as the last credit check is within 45 days of the first credit check. Even if a lender needs to check your credit after the 45-day window is over, shopping around is usually still worth it. The effect of an additional inquiry is small, while shopping around for the best deal can save you a lot of money in the long run. 


So today XX/XX/XXXX, I reached out to Equifax about the hard inquiries that are showing up on my credit report. Equifax is showing that I have 3 hard inquiries. One is my XXXX  XXXXXXXX XXXX XXXX that fall off in XXXX of XXXX  and the other two are two mortgage lender I let run my credit while I was in the process of looking for a home. I just want to note that I am closing on my home on XX/XX/XXXXXXXX  and ended up using the second mortgage lender. So before I started looking for mortgage lender I was doing some research and ran into the article at the very top from the consumer financial protection bureau. From that I learned that I can let multiple lender run my credit and it should only count as one hard inquire as long as I did it in a 45 day window. So that is Excatly what I did. I let one mortgage lender run it on XX/XX/XXXX XXXX and a second one on XX/XX/XXXX. Obviously this was done in the window allowed by the consumer financial protection bureau. I reached out later in XXXX to one of you all representatives to confirm what I did was right and he agreed that as long as it was done in the time frame it should only count as one hard inquire. He told me to wait until XXXX of XXXX and if its still is fixed to make a complaint and that is what is m doing now. I reached out to Equifax today XX/XX/XXXX and spoke to an agent. I inform him with the consumer financial article above and he said that it was nothing he could do. I keep pleading with him that I did it right and that it should only be two hard inquiries on my account not three because the two hard inquired from the mortgage lenders should only be recorded as one hard inquire per the consumer financial protection bureau website. He keep saying that there was nothing he could so I ask to speak to a high fee up. His name was XXXX, I asked for a last name but he said per their policy they cant give out there last name. He said his ID was XXXX. The first guy name was XXXX, but I forgot to ask for a ID. So after talking to the uper manager for 20 min, he keep saying that there was nothing he could do because I used two different mortgage lenders. I keep pleading with him to read the article above where it says I can use multiple lender as long as it within a 45 days XXXX  and he keep saying that there was nothing he could. I am not frustrated because I did exactly what you all said is allowed and Equifax is telling me that what I didnt was right and that they wont change the amount of hard inquiries.

Company response to consumer: Closed with explanation