Consumer complaint received 2025-05-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I have filed several/multiple complaints with CFPB regarding this same issue. To date it still is not resolved. Experian keeps sending correspondence, but still are not allowing me access to my online credit report. I called Experian today at the phone number listed online for account access assistance ( XXXX ) XXXX. Experian sends help link to my phone number, but will not send code to allow me access to my Experian account. ( see attachment ). They admit they are aware I cant get into my account, but is not sending code to allow me access by falsely alleging my phone number is incorrect and is not affiliated with my account, if my phone number does not match what they have on file ; how do they know its me and I am having login issues when I call. If they can send the help link to correct phone number ( XXXX ) XXXX they can send the access code ( see attachment ). How are they able to send the help link to the same correct phone number, they can send the access code to me so I can get into my account. 

These companies are so used to getting by with unfair and deceptive practices they do not respect any regulatory agencies. 

I also called Experian today at the phone number listed on the correspondence card sent to me by them each and every time I file a complaint with CFPB, I called the number listed on the card ( XXXX ) XXXX and that number is not in service. When I called this number it is not in service. Clearly states, This line is not in service. This is so deceptive. ( see attached correspondence card from Experian with non working phone number listed as contact. 

Why am I receiving information regarding identity theft. I did not advise I was a victim of identity theft recently. I said I am being victimized by credit card companies I feel are affiliated and recommended by Experian which are XXXX, XXXX XXXX XXXX XXXX  That is what I said. I have been a victim of identity in the past, but not recently. So why am I receiving correspondence from Equifax, Experian, including Transunion referencing identity theft? I feel the only deception and fraud I am experiencing is from the credit card companies Experian referred me to. 

This access issue started ever since I accepted credit card offers advertised snd emailed to me by Experian. 

I have filed several CFPB complaints regarding this matter and there has been no resolution since XX/XX/year> and we are almost in XXXX. Experian continues to provide my credit information to creditors, but is denying me access to my report. 

See All CFPB complaint numbers below regards this ongoing, unfair, and deceptive iissue. This is so unfair. 

CFPB. XXXX CfPB. XXXX CFPB. XXXX CFPB. XXXX CFPB are closing complaints because Experian are sending correspondence. That is not resolution. I deserve to have access to my account if Experian is being allowed to participate in reporting my credit history to companies that inquire. This is so unfair, see attachments I find it very unfair and deceptive that the CFPB keeps closing out my complaint prior to resolution. CFPB obviously knows Experian is a problem and is refusing to correct errors on credit reports. ( see attached article related to CFPB suing Experian ). I am baffled as to why my complaints are being closed without resolution and without my feedback. 

Experian still is not allowing me access to view my credit report online.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation