Consumer complaint received 2024-01-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: Block, Inc.
State: UT

Complaint narrative:
First I want to say that I did submit a complaint here back on XXXX XXXX XXXXXXXX XXXX  against cash app. They sent there response stating that they never had any transactions from me starting XXXX XXXX XXXX XXXX XXXX XXXX XXXX. That is accurate but I never said anything close to those dates. Because the dates I am referring to is XXXX XXXX XXXX XXXX XXXX XXXX But they are intentionally manipulating and using information that really has nothing to do with the facts. XXXXe my bank I used at the time did an investigation or dispute lets say. There findings was that. XXXX owed me XXXX dollars and concluded that cash app owed me XXXX. They told XXXX that they paid me the XXXX. Back on XXXX XXXX XXXX. Absolutely a lie. Yes I am saying its a lie. But they know that. This is why there creating this obstruction or false dates to make it look as if they have complied to all the rules. They closed my account due to my behavior they said. But if you was never being herd or pushed under the table you would not be very kind either. Cash App is allowing fraudulent merchants take over there business. I have been ripped off by there merchants over and over. All you have to do is go on XXXX XXXX XXXX etc. Everyone knows Cash App does not care long as they get there share of the fees. Yes in time they will be exposed no doubt about it. I will do XXXX information and the truth will be in front of your eyes. 

This is what XXXX investigation results was. 

Hello, Here is my dispute case number XXXX. 

The reason why Im requesting a appeal is the Merchant never paid me anything on XXXX XXXX XXXX Not sure where you came up with the XXXX dollar refund. Theres is no evidence at all on my account history. This is very simple and I do appreciate you getting my dispute done. But they owe me the rest of my money. The dispute came back as approved XXXX I did get credited back to my account. But like I said before the rest of the XXXX dollars which totals out to 125 transactions that where all approved. But you said the merchant paid me back but thats totally not the case. The credit I did get was never a part of the dispute. I never tried to get that portion because it was settled. But all 125 transactions was what I was owed. So please make that adjustment and credit my account ASAP. I do appreciate your hard work but merchant never credit me anything. All 125 transactions was not credit back to me please make that adjustment. Your dispute customer service would not allow me to do an appeal so I had to figure away to do this on my own. 
I contacted CashApp over 20 times. There support portal in the App phone calls they hung up On me at least 4 times. CashApp pull my account history and show me where you gave my XXXX dollars. Stop lying and pay me my money please. Next move is a lawyer. You can not show any proof of payment because I never received a penny from your company does anyone? I know that answer. Just please send me my money will all due respect. 

XXXX XXXX XXXX XXXX XXXX number XXXX Account number XXXX

Company response to consumer: Closed with explanation