Consumer complaint received 2026-04-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
Wells Fargo Pattern of Improper Fraud Claim Denials, Withholding of Funds, and Regulation E Violations I am submitting this complaint regarding Wells Fargos ongoing mishandling of multiple fraud-related disputes, including unauthorized debit card transactions and a separate unauthorized wire transaction. This is not a single incident. This is a pattern of conduct involving repeated denials, inconsistent determinations, and failure to comply with federal consumer protection laws. Unauthorized Debit Transactions & Provisional Credit Reversal I reported multiple unauthorized debit card transactions on my account ( ending in XXXX ). Wells Fargo issued a provisional credit of {$990.00} on XX/XX/year>. They are now attempting to reverse this credit on XX/XX/year>. Their justification is based solely on generalized statements such as : Transactions were similar to prior spending patterns Merchants were consistent with prior usage These statements do NOT constitute proof of authorization under Regulation E. Wells Fargo has failed to provide : Device or IP address logs Authentication or authorization records PIN or card-present verification Any verifiable evidence tying me to these transactions Despite this, they are attempting to remove funds from my account. Unauthorized Wire Transaction & Withholding of Funds Separately, Wells Fargo continues to withhold funds related to an unauthorized wire transaction. This occurred under circumstances involving : A stolen phone Compromised account access Immediate reporting and escalation on my part I filed : A police report Multiple CFPB complaints An OCC complaint A state-level complaint Direct fraud disputes with Wells Fargo Despite this, Wells Fargo denied the claim and relied on their online user agreement as justification, rather than conducting a meaningful investigation into the unauthorized access and security breach. This is deeply concerning and suggests an attempt to shift liability to the consumer without properly evaluating the facts. Failure to Conduct Reasonable Investigations Across multiple claims, Wells Fargo has : Provided inconsistent outcomes across similar transactions Failed to produce supporting documentation Relied on vague assumptions rather than evidence Closed cases without addressing all disputed issues This demonstrates a failure to meet their obligations under Regulation E ( 12 CFR 1005.11 ), which requires a reasonable investigation and proof of authorization. Pattern of Harm & Escalation This situation has resulted in ongoing financial harm and significant time spent attempting to resolve issues through proper channels. I have made extensive efforts to resolve this, including : Filing complaints with the CFPB and OCC Submitting a police report Communicating directly with Wells Fargos fraud and escalations teams Despite this, Wells Fargo continues to deny valid claims and withhold funds. Additionally, I am still AFTER A YEAR awaiting a refund of a wire of XXXX that was STOLEN from me on my STOLEN phone. They are trying to uphold this with the online user agreement which DOES NOT apply when a phone is STOLEN! This has been a YEAR LONG BATTLE AND IS EXHAUSTING!!!! Requested Resolution Immediate reinstatement of the {$990.00} provisional credit Full reimbursement of all unauthorized debit transactions and associated fees Reopening and proper investigation of the unauthorized wire transaction Release of any withheld funds related to that wire Full documentation of all evidence relied upon in both determinations A detailed explanation of how authorization was established for each transaction I am requesting that the CFPB conduct a thorough investigation into Wells Fargos handling of these matters, as their actions appear noncompliant with federal law and indicative of a broader pattern of improper claim handling. Additionally, disciplinary actions for the bank and the executives mishandling their clients cases. This is UNACCEPTABLE!!!!!! A lawsuit is PENDING AND NEXT!! I WILL NOT STOP UNTIL I RECEIVE MY WIRE AND FUNDS BACK!!!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation