Consumer complaint received 2026-05-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Asset Management Holdings, LLC
State: MA

Complaint narrative:
My mortgage went into foreclosure in XXXX after I became XXXX. I filed for XXXX XXXX of XX/XX/XXXX. Since that time, the servicing of my mortgage has changed. I continued making mortgage payments, but I later learned that payments were not being properly applied to my mortgage account. My prior servicer was XXXX XXXX XXXX. My mortgage was also affected by this servicer XXXX my payments were not being applied properly and XXXX XXXX ordered that payments be held until an investigation could be completed to determine where payments were being applied. XXXX XXXX purchased my mortgage during this time. I completed my bankruptcy in XX/XX/XXXX. After my bankruptcy was completed, I still did not receive regular monthly mortgage statements or XXXX tax forms from XXXX XXXX. I contacted my attorney, XXXX XXXX, about the lack of statements and tax forms. Because I was still not receiving accurate information, the bankruptcy court came up with an amount and asked XXXX that a statement be provided. XXXX XXXX attorney, XXXX, stated that the original amount was incorrect and then provided a corrected amount. My attorney had to continue following up to obtain a statement, and both attorneys appeared before the bankruptcy judge, where the company was again directed to provide XXXX. On XX/XX/XXXX, I received notice that a new mortgage servicer had been assigned. AMH assets. XX/XX/XXXX, I received a mortgage statement, no XXXX form and on XX/XX/XXXX a notice to cure. The notice included loan modification paperwork as XXXX possible option. I completed and submitted the modification paperwork to XXXX XXXX at XXXX, the new servicer. After several emails with no response, I was eventually told that my new point of contact was attorney XXXX. I then sent the modification paperwork to him and also attempted to get information from attorney XXXX XXXX. My loan modification was denied on XX/XX/XXXX. After the denial, I repeatedly asked about a repayment plan and specifically asked where and to whom I should send my notice-to-cure payment. I did not receive a clear answer. I was told only to contact the investor, XXXX XXXX, and I was given a fax number. I also contacted the number listed on my notice to cure, but I still did not receive clear instructions for making payment. I was later told by attorney XXXX XXXX that he had received a message to proceed with foreclosure. I do not understand how foreclosure can proceed when I am actively trying to make payment and no one will clearly tell me where to send the money or who is authorized to accept it. I am trying to avoid escalation and resolve this matter immediately. I am willing to wire the money if necessary, but I am extremely concerned because I have already experienced payments not being properly applied. I am requesting that the company : Provide the exact amount currently required to cure the default Identify the current servicer, the loan owner/investor, and the person or department authorized to accept payment. Provide written instructions for how I can immediately make a payment or wire transfer to stop foreclosure. Suspend foreclosure activity until I am provided accurate information and a fair opportunity to cure the default. Additional information provided by consumer : XXXX XXXX would like the complaint sent to XXXX XXXX XXXX. LLC.

Company response to consumer: Untimely response