Consumer complaint received 2024-04-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
Background of the Incident : On XX/XX/scrub>/24, I visited the Chase Bank branch to obtain a cashier 's check, having deposited a check from my retirement company the day before, which had cleared and was shown as available funds in my account. The purpose of this transaction was to purchase a car, a deal which was contingent on completing the payment by XX/XX/year>24. 

Issues Faced : Miscommunication and Poor Service : Upon requesting a cashier 's check, I was met with a confusing response from the branch XXXX, who escalated the situation unnecessarily without clear communication. Despite my funds being available, the XXXX delayed the process, resulting in a false claim of potential fraud without substantiation. 

Unnecessary Police Involvement : The XXXX, without any reasonable cause, involved the police, claiming a threat where there was none. This action was not only baseless but also humiliating and distressing for my family and me. 

Account Lockdown : Subsequently, my account was locked, and a fraud alert was placed, preventing me from accessing my funds. This action was taken without my consent and without providing any valid reason, leaving me unable to complete the payment for the car, thereby losing the opportunity to purchase it. 

Lack of Support and Transparency : Throughout the ordeal, there was a stark lack of support or proper communication from the bank. I was left without answers, and my repeated attempts to resolve the issue through customer service were futile. 

Additional Consequences : Potential Account Closure : I have been informed that if the check verification deems any issues, my account will be permanently closed, and it will be marked as fraudulent, impacting my financial records for life. 

Return of Funds : Should this closure occur, I have been told that the funds in my account will be returned to me via mail, which poses significant inconvenience and risk, further complicating my access to my own money. 

Long-Term Impact : Such a mark on my financial history could severely impact my ability to open bank accounts in the future, obtain loans, or secure housing, profoundly affecting my financial well-being. 

Impact : This situation has left me without a car, which was crucial for my mobility and daily activities, and has unjustly tied up my retirement funds. The actions of Chase Bank have shown a disregard for customer rights and a failure to provide service with dignity and respect. I'm not able to buy household items, and medicine. 

Key Concerns : Wrongful accusation and account lockdown without proper justification or procedure. 

Inappropriate and unprofessional conduct by the bank XXXX including public defamation. 

Financial losses and XXXX  XXXX  resulting from the inability to access my own funds. 

Police called on my family. 

I was profile by race, gender, age, and appearance. 

The Bank XXXX XXXX XXXX in XXXX told me he had to see where I got the money from, and he stated it wasn't his day. My mother offers to take the funds from her account, and he stated he would do the same to her.

Company response to consumer: Closed with non-monetary relief