Consumer complaint received 2026-04-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ

Complaint narrative:
Complainant : XXXX XXXX XXXX XXXX XXXX ) Financial Institution : Bank of America , N.A . XXXX XXXX Bank of America froze approximately {$23000.00} of my personal funds for XXXX days due solely to its own internal administrative failure, without timely resolution, adequate communication, or customer fault. Detailed Explanation On or about XX/XX/year>, Bank of America restricted access to my account containing approximately {$23000.00} in lawful funds. These funds were undisputed and rightfully mine. During the XXXX restriction period, I made repeated attempts to resolve the issue, including numerous phone calls and in-person visits to local branches. Despite these efforts, I was provided with inconsistent, vague, and at times misleading explanations, and no meaningful progress was made toward resolution. After persistent escalation, I was ultimately informed that the restriction remained in place solely because Bank of America had failed to close an internal claim. No fraud, wrongdoing, or customer error was identified at any point. On XX/XX/year>, a Bank of America representative ( identified as XXXX, located in XXXX ) acknowledged that the delay and continued restriction of my funds were the result of the banks failure to properly resolve the internal claim. Only after this admission and further escalation was the claim closed and access to my funds restored. Impact As a direct result of this prolonged and unjustified restriction, I experienced : * Loss of access to {$23000.00} for nearly XXXX months * Financial disruption and inability to use my own funds * Lost opportunity to utilize or invest those funds * Significant time spent attempting to resolve the issue * Ongoing financial strain and hardship This situation was entirely preventable and caused solely by the banks internal failure. Requested Resolution I respectfully request that Bank of America : XXXX. Provide a full written explanation of : * The reason for the initial restriction * Why the internal claim remained open for an extended period * Why timely resolution did not occur despite repeated customer contact XXXX. Provide documentation and account records related to : * The restriction * The internal claim * All actions taken during the XXXX period XXXX. Offer appropriate compensation for the financial disruption, loss of use of funds, and time incurred due to this error XXXX Review and confirm corrective measures to ensure that similar situations do not occur for other customers Closing XXXX Customers should not be deprived of access to their personal funds for nearly XXXX months due to a banks internal administrative failureparticularly when no customer fault exists and repeated efforts were made to resolve the issue. I am seeking a fair and reasonable resolution based on the facts outlined above and look forward to Bank of Americas response. Submitted by : XXXX XXXX XXXX XXXX XXXX )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief