Consumer complaint received 2024-04-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I called Experian on/around XX/XX/year>. I spoke with representatives XXXX and XXXX. XXXX worked in the department that handles my file, since suing them many years ago. I spoke with XXXX and he was very nice. I called about a different issue that I wanted to dispute something that was able to get resolved. I asked XXXX a question about an address that was on my account that Experian has refused to remove and told him that XXXX advised me that I could file a complaint with the FTC and he agreed. He also advised me that they were not going to remove it because it was attached to another account ( s ). I did not ask him to remove anything, however that struck me as a red flag that that are being biased and refusing to remove it because they have loyalty to the creditors that the accounts are attached to instead of properly investigating my claim, which is willful non-compaliance and not doing a reasonable investigation or providing me with who they spoke to or how they verified the information. This is because they did not do any investigation. I printed out their record of investigations for me and if you look on Page 8 of my attached document you will see that my disputes received on XXXX XXXX and XXXX XXXX were never investigated.Even though I submitted a XXXX which is a Sworn Statement that XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, MO XXXX is not my address and never was. If I have a fraud alert on my credit report and the address is attached to some of my files that is not my fault because it is fraud. Two things can be true at the same time. I have communicated with at least 4 other credit reporting agencies that were reporting the same address and they deleted the address because when they did a reasonable investigation there was no evidence this address was mine or had ever been mine. Since being in this special department at Experian they have been making personal choices on my account and not folliwng the FCRA rules. This has been going on for years. I feel they are trying to stay in the good graces of the creditors that pay them. An example of this is on Page 7, where I receive notification from Experian that they were going to decline my request block the address because it is attached to other accounts. Once again, I never requested him to block the address. He was encouraging me as advice how to file a complaint to the FTC. He did this on his own as a way to beat me to the punch of making it look like I had just recently tried to dispute this with Experian. I have proof of this conversation to prove these claims. Experian has caused me great harm over the years by not investigating my dispute ( XXXX ). I have even submitted a Police Report as their reccomendation from their representative and a XXXX, however no investigation was ever done? The other bureaus removed because there was no proof but Experian is the only one that keeps it on my report for years causing documented mental stress? I also have proof that I will keep for later where they tried to hide the address from regular viewing. If you could please assist in resolving this issue it would be greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation