Consumer complaint received 2024-12-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Nelnet, Inc.
State: OH

Complaint narrative:
XXXX attended XXXX XXXX XXXX. As far as XXXX us dept of ed, loan servicer ( took a week to find ) nelnet a said had no account I have hard copies of loan disbursement XX/XX/XXXXXXXX  never received, arelene advisor said to me you don't get nothing.contacted us dept of ed, hang up, removed info off account I screenshot. Next XXXX & XX/XX/XXXX loans disbursed, XX/XX/XXXX withdraw? I received information at XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX notification to change password? I was unaware of all loans disbursed. Contact us dept of ed, nenet and school 100 times about these loans loans was on my a count 36 years after XXXX one was taken out I lived in XXXX. Now here goes again loans disbursed after withdrawal? us dept of ed said they file complaint, they did not. Going to studentaid.gov, ombudsman they blocked me I just file complaint could not finish because asked for ombudsman. All 3 entities has been a problem, they just blo ked me on app as the bot is sitting right there watching all I do, these ppl keep pulling out loans as XX/XX/XXXX last date. My XXXX yo had XXXX XXXX XXXX the school, ne et, us dept of ed all was aware.i spent XXXX going to and ftom school, never signed check, never seen a request was submitted to school to return instead pulled out more I screenshot all from XXXX as this am my notification woke me to us dept of ed in my account? reasons it has 3 enrollment date XXXX actual XX/XX/XXXX a Saturday false & XX/XX/XXXX false they changed dates, I have not attended since XX/XX/XXXX after virtual waiting gor financial, XXXX XXXX has never once contacted me on these loans no counseling. XX/XX/XXXX I spoke to XXXX asking about hard copies of disbursement she said you get nothing. After sharing administration at school called, text 10- times telling me to bring hard copies they gave me XXXX XXXX.i screenshot I never responded to any messages until XXXX administration gave me the financial aid phone XXXX on XX/XX/XXXX. They would not give me anymore info. On XXXX XXXX called admissions, XXXX and professor D hung up after I asked who was enrolling me? Called us dept of ed asked where dates come from why is us drpt of ed accepting these fraudulent dates XX/XX/XXXX was a Saturday. I was still in therapy asked the school in XXXX about transportation I spent XXXX XXXX XXXX I've never been reimburse. for anything these ppl told me they will not send loans vack, asked why? They hing up blocked me, as on student aid .gov filing a complaint 43, all were removed, i stil have them all.My problem has become another XXXX XX/XX/XXXX was withdrawal XX/XX/XXXX & XX/XX/XXXX loans disbursed, after withdrawal? Mortified.i did borrowers defense, also tried to get police report XXXX XXXX police would not, contacted internal affairs, waiting for response. As fbi and doj say if need be they will file complaint on my behalf. Waiting.disturbing, disgusting, disrespectful and a disgrace yo student who just want to go to school as I at XXXX XXXX XXXX after XXXX XXXX, dealing with my XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX as I tried to cont all 3 us dept of ed and nelnet denied couldn't fund account from XXXX called hundreds of times. So while I'm sleeping into my account they go lot of changes in the last XXXX I haven't been in school. I was with my daughter and XXXX XXXX XXXX need care as I did as well only 7 mos after XXXX XXXX and still in therapy spent monies for nothing. Nelnet & us dept of ed both entities. Never told me if loans were sent back.neither one. School told me XXXX to stop calling the school? I only spoke with her 7 times all calls and text never listened to or answered until XX/XX/XXXX ... multiple 100 + times they never answered my calls up to this date. They have XXXX school year instead of XXXX school year.

Company response to consumer: Closed with explanation