Consumer complaint received 2024-12-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: GOLDMAN SACHS BANK USA
State: CT

Complaint narrative:
Subject : Request for Review and Formal Explanation Regarding Credit Line Increase Denial To Whom It May Concern, XXXX I am writing to express my dissatisfaction and formally request an explanation regarding your systems recent decision to deny me a credit line increase, a decision I find unjust and hasty. 

Since I began my relationship with your company, I have demonstrated impeccable financial management : I have never missed a single payment, consistently paying on time month after month. 
I have made full payments, leaving no outstanding balances or overdue amounts. 
I have responsibly used my credit line, spending over {$9500.00}, approximately {$10000.00}, during my time as a customer. 

However, I am surprised that, based solely on an artificial intelligence analysis and past credit histories that do not reflect my current relationship with your company, you have made a decision that I do not consider professional or ethical. 

I firmly believe that your automated system is not capable of adequately evaluating my history as a consumer, ignoring my impeccable and consistent record with your company. I view this decision as hasty and inconsistent, especially considering that I have met all the expectations of a responsible customer. 

Additionally, I want to make it clear that if my concerns are not taken seriously, I will escalate this matter to a higher instance. I believe that these types of automatic decisions, which do not take into account the reality of the consumer, create significant confusion for responsible clients like me, who have consistently worked to build a good credit history. 

I formally request the following : 1. A detailed written document outlining the credit history you have on file for my account, including : The total amount spent during my time as a customer.

My current credit limit.

The exact reasons why my credit line increase request was denied.

2. A manual review of my case, considering my positive and consistent relationship with your company. 

As a client who has placed trust in your company, I am disappointed to see how an automated system can make such critical decisions without proper oversight, creating confusion and uncertainty for consumers who have proven their financial responsibility. 

I look forward to receiving a clear and formal response and trust that you will take the necessary steps to address this issue and maintain the professional relationship that should exist between both parties. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Goldman Sachs Bank USA could not approve your request for a credit limit increase because : Your XXXX credit report shows you've made multiple recent applications for credit, which have resulted in hard inquiries on your credit file Goldman Sachs Bank USA received your XXXX XXXX from XXXX XXXX XXXX. 

Your XXXX XXXX is a number that reflects the information in your consumer report. Your XXXX XXXX can change, depending on how the information in your consumer report changes. 

Your XXXX XXXX ( XXXX XXXX Score XXXX ) as of XXXX XXXX XXXX  : XXXX Credit scores range from a low of XXXX to a high of XXXX. 

Goldman Sachs Bank USA does not make credit decisions on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, marital status, age, or military status, among others. We also do not consider your assets in checking, savings, or investment accounts unless you were asked to provide this information during your Apple Card application. 

Learn more about how your Apple Card credit limit was determined Your credit line increase request did not result in a hard inquiry on your credit report. 

Key factors that adversely affected your XXXX XXXX Score XXXX : Length of time revolving accounts have been established Proportion of loan balances to loan amounts is too high Length of time accounts have been established Time since most recent account opening is too short Number of inquiries If you have any questions regarding your XXXX XXXX, you should contact XXXX XXXX XXXX at : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX This decision was based in whole or in part on a report from the consumer reporting bureau ( s ) listed below. The bureaus themselves played no part in making this decision and are unable to supply specific reasons why your credit request has been denied. 

You have a right under the Fair Credit Reporting Act to know the information contained in your credit file. You also have a right to a free copy of your report from the reporting bureau ( s ), if you request it no later than 60 days after you receive this notice. In addition, if you find that any information contained in the report ( s ) you receive is inaccurate or incomplete, you have the right to dispute the matter with the reporting bureau ( s ). 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX

Company response to consumer: Closed with explanation