Consumer complaint received 2025-08-04 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: NV

Complaint narrative:
I XXXX  XXXX  for a living Add a XXXX  called XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX. On Saturday XX/XX/XXXX I was assigned a delivery to the address of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. When the customer / suspect came to the door he appeared to be either extremely intoxicated or under the effect of someone on the substance but he could hardly communicate in XXXX or XXXX and I'm fluent in both. After Several failed payment attempts Via credit and debit cards the customer asked if he could send me the money via XXXX To which I agreed To accept the l payment XXXX immediate deposit to my Wells Fargo checking account from which I would then withdraw cash for my checking account enough to cover that customer 's transaction as a cash transaction so the restaurant will be paid for their service and Foods provided. After I provided the customer with my cell phone number of linked to my cell and Wells Fargo account, He said something to the effect of oh there you are I found you. And a few seconds later I received a completely legitimate-looking Text notification From XXXX { That I took to be real upon good faith/Normal circumstances } Stating that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX As payment for the services and food provided him that day. 
I then went immediately to the Wells Fargo ATM and withdrew {$80.00} cash that I submitted to my coworker at payment at the time of cash out in order for the restaurant to be paid for the affirmation delivery. I did not check my balance because again under good faith and Common Sense and practical experience I assumed that the above XXXX  text notification Was legitimate and real and just part of a simple business transaction for my job. 
Yesterday when I was given another delivery to take to the same person at the same address the exact same series of events played out ) i, e The same male customer appearing Intoxicated and orr under the influence of Unknown altering substances, the customer again making several failed attempts to pay by card or XXXX XXXX at which time he asked if he could XXXX  me the amount owed And his XXXX transaction would be handled handled as it was previously before. This time the customer had my first and last name stored in his cell phone and said no I remember you and without asking for my cell phone number, Within a few seconds I had another { what appeared to be ) XXXX text notification That stated XXXX XXXX XXXX XXXX sent me XXXX with XXXX. It was at that point that my XXXX XXXX as I'm rXXXX XXXX XXXX XXXX  XXXX, And intuition gave me a strong and clean to verify that The above mentioned funds/ Transactions head in fact posted to my Wells Fargo account that is connected to my XXXX app. And it was at that point I discovered shame basically and furiously that I had been scammed out of {$140.00} and some change by this sack XXXX XXXXXXXX I believe that I'm the victim of fraud and Theft and want this person punished the full extent of the law and to pay me back in full. 
On Friday XX/XX/year> I booked an appointment and responded to XXXX XXXX XXXX XXXX XXXX XXXXWells Fargo branch , explaining to the assistant manager how I had been defrauded out of over {$140.00} And although he was very understanding and sympathetic the only assistance he was able to provide me was the direct number to their fraud department which ended up being an incorrect number. Over the next XXXX days I spend nearly XXXX hours of my time either on hold or talking to incompetent and rude Wells Fargo Representatives who refused to hear out how I had been stolen from / defrauded via a XXXX/wells fargo app SCAM scam and XXXX andO O noNE WILL HELP ME help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation