Consumer complaint received 2026-01-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: AMERISAVE MORTGAGE CORPORATION
State: WA

Complaint narrative:
Dear Consumer Financial Protection Bureau, We respectfully submit this rebuttal in response to AmeriSaves CFPB reply dated XX/XX/XXXX. While we acknowledge AmeriSaves partial correction for the XX/XX/XXXX through XX/XX/XXXX reporting periods, the response fails to fully address the inaccurate and misleading credit reporting that occurred during and immediately following the Trial Payment Plan ( TPP ) process. 

AmeriSave confirms that we made all XXXX XXXX XXXX payments as agreed and that errors occurred during the loan modification process, including incorrect name documentation and notary issues that delayed finalization. However, despite acknowledging these administrative failures, XXXX continues to justify negative credit reporting for multiple periods that were directly impacted by its own procedural requirements and delays. 

Key Issues with AmeriSaves Explanation XXXX XXXX Reporting Is Misleading and Unfair AmeriSave asserts that credit protections did not apply because the loan was not enrolled in a trial plan for XXXX through XX/XX/XXXX due to deed documentation requirements. However, the need for deed correction arose during an active loss mitigation process and was not the result of payment failure or borrower non-performance. Reporting delinquency during an administrative processing gapwhile the borrower remains engaged, communicative, and attempting to complycreates a misleading impression of borrower behavior. 

XXXX XXXX Reporting Conflicts with Industry Standards XXXX acknowledges that a second TPP was entered in XX/XX/XXXX and that all trial payments were made as agreed. Despite this, it reports the loan contractually because it claims the loan was not current at entry. XXXX XXXX guidelines do not permit furnishers to report new or continuing delinquencies when borrowers are performing under the terms of an agreed-upon trial or temporary payment plan, regardless of prior delinquency status. Reporting in this manner misrepresents the actual payment terms in effect. 

Administrative Errors Should Not Be Attributed to the XXXX XXXX own response confirms that modification delays were caused by document preparation errors, incorrect name information, and notary defectsissues entirely outside borrower control. Penalizing borrowers through negative credit reporting for delays caused by servicer administrative errors is inconsistent with FCRA accuracy requirements and CFPB supervisory guidance. 

Regulatory Concerns FCRA 1681s-2 ( a ) prohibits furnishing information that is inaccurate or misleading. Reporting delinquency during periods where modified or trial terms were being honored is misleading.

FCRA 1681s-2 ( b ) requires reasonable investigation and correction once disputes and supporting documentation are provided.

Metro 2 Credit Reporting Guidelines require reporting to reflect the terms actually in effect during trial or temporary payment arrangements.

CFPB Supervisory Findings have repeatedly cited servicers for reporting borrowers as delinquent during loss mitigation and trial plan periods, particularly where borrowers were performing as agreed.

Requested Resolution We respectfully request that the CFPB require AmeriSave to : Remove all delinquent reporting associated with periods impacted by active loss mitigation review, Trial Payment Plans, and servicer-caused administrative delays ; Update reporting to accurately reflect on-time performance under agreed-upon trial terms ; and Provide written confirmation of full corrective action across all consumer reporting agencies.

While we appreciate the partial correction already submitted, AmeriSaves response does not fully remedy the inaccurate and misleading credit reporting that occurred during this prolonged modification process. 

Thank you for your continued review and assistance. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation