Consumer complaint received 2025-06-12 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: WELLS FARGO & COMPANY
State: NH

Complaint narrative:
This is one of several emails and letters I have sent to Wells Fargo regarding this issue. Wells Fargo has acknowledged that a mistake was madespecifically, that I never received the phone call I requested in XX/XX/XXXX regarding the decision to waive the initial deferred interest of {$1200.00}. Had I received that call, my account would have reflected a {$0.00} balance at that time, and no further interest would have accrued. Since then, I have been disputing the additional deferred interest charges that resulted from this oversight. Despite ultimately deciding in my favor to waive the original deferred interest, Wells Fargo did not provide a resolution until XX/XX/XXXX and continued to apply deferred interest in the interim. These actions reflect a failure to act in good faith and have caused undue frustration and financial impact. 

Follow-Up on Deferred Interest Dispute and Unresolved Concerns Dear XXXX, I hope this message finds you well. 

I'm writing to follow up on our phone conversation from Thursday, XX/XX/XXXX, regarding my ongoing concerns about the deferred interest charged to my account. As discussed, the deferred interest of $ XXXXoriginally assessed and later approved for waiver in XXXX XXXXwould have brought my account balance to {$0.00} as of XX/XX/XXXX, thereby eliminating any subsequent interest accrual. 

During our conversation, you acknowledged that Wells Fargo failed to make the call I specifically requested in XX/XX/XXXX concerning the deferred interest decision. This lack of communication was a critical oversight and has contributed to the extended nature of this issue. When I contacted Wells Fargo in XX/XX/XXXX to raise these concerns, it took several months before a decision was reached to waive the {$1200.00}. Despite the pending resolution, interest continued to accrue during this time, which I believe was inappropriate under the circumstances. 

Following the email confirmation I received on XX/XX/XXXX, confirming the waiver of the {$1200.00}, I opened a new claim disputing the continued application of deferred interest. Wells Fargo 's actions throughout this processdelayed resolution, lack of timely communication, and continued interest accrualdemonstrate a failure to act in good faith, particularly after agreeing to waive the original deferred interest. 

Furthermore, during our XX/XX/XXXX conversation, you mentioned a manager would contact me on Friday, XX/XX/XXXX at XXXX XXXX  EST. I never received this call, and as of today, XX/XX/XXXX, I am still waiting. This missed follow-up is yet another example of the recurring communication breakdowns Ive experienced throughout this process. 

To reiterate : The {$360.00} purchase made on XX/XX/XXXX, was under special financing ( no interest if paid within 12 months ). With consistent monthly payments of {$200.00}, this balance would have been paid off within the promotional period. 

The {$790.00} purchase made on XX/XX/XXXX, also under special financing, has already been paid off and is not in dispute. 

The issue at hand is the interest that accrued on my account after the XX/XX/XXXX balance should have been {$0.00}, due to the now-waived {$1200.00} in deferred interest. 

I respectfully request that Wells Fargo act in good faith and waive the interest accrued on my account since XX/XX/XXXX, as it is directly tied to a dispute that was ultimately resolved in my favor. This would be consistent with consumer protections outlined under the Fair Credit Billing Act ( FCBA ). 

I appreciate your attention to this matter and request a prompt resolution. Please confirm receipt of this email and advise on next steps.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation