Consumer complaint received 2026-03-12 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Kriya Capital, LLC
State: OR

Complaint narrative:
To Whom It May Concern, I am submitting this complaint regarding XXXX billing practices, service termination errors, and the subsequent reporting of an illegitimate debt to my credit report. I first became an XXXX customer in XX/XX/XXXX, subscribing to both internet service and a mobile phone plan. I was generally satisfied with the service until XX/XX/XXXX, when I noticed that my monthly bill had nearly doubled without explanation. I contacted XXXX through their online chat to resolve the issue. The representative informed me that with a new promotion, adding an XXXX XXXX line to my plan would reduce my monthly bill by approximately {$65.00}. Based on this representation, I agreed to add the XXXX XXXX to my plan. However, in XX/XX/XXXX, I received my next bill and found that : My bill had not been reduced as promised I was charged for the XXXX XXXX line I never received the XXXX XXXX device I contacted XXXX again via chat and explained that I had not received the watch and that my bill had not been corrected. I was told another watch would be sent and that my bill would be adjusted. In XX/XX/XXXX, my bill was still incorrect, and I still had not received any XXXX XXXX device. I contacted XXXX again and requested that the XXXX XXXX charges be removed from my bill. I also told the representative that if the billing issues could not be corrected, I would need to cancel my services. During this conversation, the representative misunderstood my request and immediately terminated my phone and internet service without notice. This occurred in the middle of my workday while I was working remotely from home As a result : My internet service was cut off My phone number was disconnected I was later informed that my phone number could not be recovered This caused significant disruption. I lost work hours that day and spent many additional hours over the following weeks updating business contacts, accounts, and personal communications after losing a long-held phone number. Because of these repeated issues, I decided to fully terminate my relationship with XXXX. In XX/XX/XXXX, I contacted XXXX and requested that all services be permanently canceled and that no further charges be applied. The representative confirmed that all services had been canceled and that no additional charges would occur. Despite this confirmation, in XX/XX/XXXX I received a late payment notice from XXXX. I visited an XXXX retail store in person, where the staff confirmed that my account showed all services had already been canceled and told me the billing notice was likely a system error. In XX/XX/XXXX, I began receiving notices that XXXX would attempt to withdraw funds through autopay for charges related to services that had already been canceled. In XXXX, I saw that charge come out of my account. At that point I contacted my bank and blocked any future charges from XXXX. Despite : Multiple phone calls Multiple chat sessions A visit to an XXXX store Confirmation that services had been canceled XXXX has now hired a debt collection agency and placed a derogatory mark on my credit report for charges related to services I did not receive and accounts that were already canceled. This situation has required many hours of my time over the past year to attempt to resolve. I was charged for a product that was never delivered ( XXXX XXXX ) and am now being reported for debts that should not exist. I respectfully request that XXXX investigate this matter and : Immediately remove the reported debt from my credit report Confirm that my account balance is XXXX XXXX no further billing or collection activity occurs from your hired agency Thank you for your assistance in resolving this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief