Consumer complaint received 2025-11-11 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: Comerica
State: IL

Complaint narrative:
I sent in the completed form with all of the unauthorized charges and uploaded all of the proof. This company owes me the {$5300.00} that was unlawfully taken from me via an online account that was created by my niece who'd been stealing my mail and XXXX  my money from my account that she created unbeknownst to me. I did all asked of me and demand my funds returned to me and she be brought up on all charges, as police do not do police reports for identity theft. I did file this with all of the other agencies that pertain to identity theft. The total is {$5300.00}, not {$1200.00}. Reopen and resubmit this complaint as I'm owed this money that was taken and is MY benefit payments. There's several charges of her XXXX XXXX, XXXX XXXX, beauty supply over {$130.00}, grocery shopping, XXXX XXXX XXXX I never had an account or used etc that have taken charges on my account without my permission. I don't have internet accounts or order anything online as I'm not tech savvy at all! These are NOT MY accounts and I don't even have a bond with a niece for any of this to even happen! I would NEVER give permission for any of this mess! {$40.00} for pizza?! {$130.00} for beauty supplies?! I don't have a XXXX XXXX  account either! XXXX for {$120.00}?! I don't even know what that is! I don't know anyone in XXXX  to send anything to! {$70.00} for a XXXX  phone and I don't even have a cellphone of my own?! 
This HAS TO BE returned! Along with the over XXXX hour call on XX/XX/year> with a fraud supervisor taking account of each charge that wasn't with my permission or consent. 
YOUR COMPLAINT I was shopping and my card suddenly was declined but had full amount on it, so I downloaded the app and proceeded to create an online account to be informed that there was already an account created in my name unbeknownst to me! I called the customer service line for assistance with this to find out that a distant niece had been stealing my mail, creating an online account in my name but using her phone number and email address linked to my XXXX XXXX card. The agent deleted the account allowing me to create my own and as I went through the charges, I found over 5 month 's worth of charges that I didn't make including many charges being sent directly to this niece 's XXXX XXXX card! I spoke with a supervisor in the fraud department at XXXX XXXX on XX/XX/year> for over XXXX hours detailing and documenting each charge that was made by this niece. At the end of the call, the woman informed me that she'd be sending a fraud packet that I needed to fill out and return for the investigation, but this form never arrived. I've called numerous times since then repeatedly asking for this form packet to be resent to me, but I'm being disrespected and toyed with by entry-level customer service agents who keep cutting my card off. I lost access to the online account linked to my card when the XXXX female supervisor opened the fraud investigation XXXX XXXX, but they keep asking me to verify charges blindly to turn my card back on. I have to keep emailing my photo ID to verify my identity. I'm an XXXX  man and have had a XXXX  XXXX recently, even telling them this as they keep having me do this unnecessary stuff when all I'm asking for is the fraud packet to fill out and return for this investigation! The total that was stolen from me by this niece is {$5300.00}! The calls can be traced as they're recorded each time I've called. Now they are telling me that there is nothing in the system showing the over XXXX hour long call disputing these charges and refuse to link me to the woman that I originally spoke with! I need help getting them to send me this fraud packet to complete this dispute and have my money rightfully returned to me and have this niece brought to justice with full charges for doing this to me.

Company response to consumer: Closed with explanation