Consumer complaint received 2024-06-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Re : Formal Dispute of Inaccurate Information on Credit Report : Demand for Deletion or Monetary Compensation Dear CFPB, I am writing to formally request your intervention regarding an ongoing issue with the credit reporting agency, Experian, XXXX, and XXXX all of which has repeatedly failed to comply with the Fair Credit Reporting Act ( FCRA ) despite multiple disputes. The details of the dispute are as follows : # # # Account Details in Question : - **Creditor : ** XXXX XXXX - **Account Number : XXXX XXXXXXXX - **Account Type : ** Credit Card - **Date Opened : ** XX/XX/XXXX - **Status : ** Charged off - **Balance : ** {$3800.00} - **Past Due Amount : ** {$3800.00} ( Incorrectly reported as past due despite charge-off status ) - **Last Payment Date : ** XX/XX/XXXX # # # Specific FCRA Violations : 1. **Incorrect Reporting of Past Due Amount : ** - **Violation of 15 U.S.C. 1681s-2 ( a ) : ** Furnishers must not report information they know or have reasonable cause to believe is inaccurate. The account incorrectly shows a past due amount of {$3800.00} despite being charged off, which is misleading. 
2. **Failure to Correct After Dispute : ** - **Violation of 15 U.S.C. 1681s-2 ( b ) : ** Furnishers must investigate and correct inaccurate information upon notice of dispute. Despite multiple disputes, Experian has failed to correct the inaccurate reporting. 
3. **Consumer Rights to Dispute : ** - **Violation of 15 U.S.C. 1681i : ** The credit reporting agency must reinvestigate and correct inaccuracies within 30 days. Experian has not rectified the inaccuracies even after multiple disputes. 
4. **Reasonable Procedures for Accuracy : ** - **Violation of 15 U.S.C. 1681e ( b ) : ** Consumer reporting agencies must follow reasonable procedures to ensure maximum possible accuracy of the information they report. Experians continued reporting of inaccurate information indicates a failure to adhere to this requirement. 

# # # Review of Account Information : - **Account Name : ** XXXXXXXX XXXX  - **Account Number : ** XXXX - **Account Type : ** Credit Card - **Responsibility : ** Individual - **Date Opened : ** XX/XX/XXXX - **Status : ** Account charged off. {$3800.00} written off. {$3800.00} past due as of XX/XX/XXXX. 
- **Status Updated : ** XX/XX/XXXX - **Balance : ** {$3800.00} - **Balance Updated : ** XX/XX/XXXX - **Recent Payment Monthly Payment : ** Original Balance {$500.00} - **Highest Balance : ** {$3800.00} - **On Record Until : ** 2024 - **Payment History : ** - 2020 : CO, CO, CO, CO, CO, CO, ND , CO , CO - 2021 : CO , CO , CO, CO, CO, CO, CO , CO , CO , CO , CO , CO - 2022 : CO , CO , CO, CO, CO, CO - 2023 : CO , CO , CO, CO, CO, CO, CO , CO , CO , CO , CO , CO - 2024 : CO , CO , CO, CO, CO, - # # # Entitlement to Monetary Damages : Under **15 U.S. Code 1681n** ( Civil liability for willful noncompliance ), I am entitled to monetary damages of up to {$1000.00} per violation due to Experian 's willful noncompliance with FCRA regulations. 

# # # Calculation of Monetary Damages : 1. **Incorrect Reporting of Past Due Amount : ** {$1000.00} 2. **Failure to Correct After Dispute : ** {$1000.00} 3. **Failure to Reinvestigate and Correct Inaccuracies : ** {$1000.00} 4. **Failure to Follow Reasonable Procedures for Accuracy : ** {$1000.00} **Total Monetary Damages : ** \ [ 4 \text { violations } \times \ {$1000.00} = \ {$4000.00} \ ] # # # Demand : In light of these inaccuracies and the violations of the FCRA, I demand the immediate deletion of this account from my credit report. If this is not done, I will seek monetary damages for each incorrect item, totaling {$4000.00} as calculated above. 

Enclosed are copies of supporting documentation corresponding to these inaccuracies ( e.g., account statements, communication records ). 

# # # Next Steps : I expect Experian to correct these inaccuracies immediately to ensure compliance with FCRA, failing which I will pursue legal action. I request written confirmation of the resolutions and corrections to my credit report. 

Thank you for addressing this matter promptly. 

# # # Enclosures : 1. Copies of account statements.

2. Correspondence records.

3. Dispute letters previously sent to Experian, XXXX, and XXXX.

Company response to consumer: Closed with explanation