Consumer complaint received 2026-01-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
XXXX  XXXX on XX/XX/year> posted {$9700.00} which I did not authorized. I immediately contacted XXXX XXXX and they informed me that I have to contact Bank of America because they can not resolve this issue at their end. Then, I immediately contacted Bank of America on XX/XX/year> and informed them that a fraudulent charge of {$9700.00} which I did not authorized was posted on my account. Bank of America informed me that the Transaction is in process and the amount has not yet been withdrawn from my account and all they can do at this time, is to place a Stop Payment on my account and also place a Block to stop XXXX  XXXX from withdrawn any additional funds from my account. 

Although i had a Stop Payment posted on my account, on XX/XX/year> the fraudulent charge was posted to my account and my account was overdrawn by more than XXXX because i have scheduled monthly payments, car Payment, mortgage payment. Also, Bank of America is also charging me overdraft fees and they are also refusing to pay for fees charged by other merchants for return payments for insufficient funds caused by their negligence. When I questioned Bank of America why an alert notice was not sent to me because it was an unsual amount of {$9700.00} posted to my account by XXXX  XXXX, because for more than 2 years i have automatic withdrawls from XXXX  XXXX for {$300.00} they were unable to respond. Also, when I questioned why my claim was open on XXXX instead on XXXX when i reported the fraudulent charges, they said that is the way their process works. In addition, after numerous calls and waiting on the line for more than 30 minutes on each call to speak to an Associate i was informed that my money will be restored within 24 to 48 hours and that has not happened. I called Bank of America this morning Friday XX/XX/year> which is the end of the work week and they were unable to explain why the fraudulent amount of {$9700.00} has not been restored to my account as indicated above, and what it causing the delay. They informed me that their Research Department is responsible for restoring fraudulent funds back into customers account, however, their is no direct number to that Department and there is nothing that they can do at this time for me. 

Therefore my account continues to be overdrwawn i have no access to money to buy food and pay for my medications. I have informed them that I am a senior XXXX XXXX XXXX, a Veteran and their customer for more than 39 years on a fix income and that i been treated poorly by some of their Customer Service staff and their lack of prompt response to my claim is causing me a lot of stress and it shows their lack of empathy towards me in resolving my financial stess. This lack of action by Bank of America, shows me dont care about the middle class senior/Veterans. Probably, if i was rich group their action towards me would have been quicker and more positive. Now, I understand why some people dont deal with large banks like Bank of America because it is been said they dont care about the little guys. And what i am experiencing today confirms that. 

Therefore, your assistance in resolving this matter as soon as possible will be greatly appreciated. 

Thanks, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief