Consumer complaint received 2025-01-29 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem getting a card or closing an account — Trouble closing card
Company: FISERV FINXACT CORE
State: CA

Complaint narrative:
I received my prepaid XXXX XXXX  pre-paid debit card from XXXX XXXX XXXX 

I activated the card via XXXX XXXX XXXXs XXXX and set-up a pin. 

Immediately, after receiving my first deposit I withdrew the balance at an ATM leaving {$19.00}. 
I made small in-store purchases, with my pin, using the remaining money. 

On XX/XX/year>, I received my second unemployment deposit. Again, I immediately withdrew {$500.00} leaving a {$130.00} ( the ATM had a maximum of {$500.00} per day withdraw ). I also made several in store purchases with a pin. Within one hour, my card was declined.

I called XXXX XXXX and told them my card was being declined, but there was over {$100.00} on the card. XXXX XXXX  said that my email address does not match the one on file, HOWEVER I NEVER OPENED AN ONLINE ACCOUNT WITH XXXX XXXX DOWNLOADED THEIR APPLICATION OR PROVIDED THEM WITH AN EMAIL ADDRESS. MY CARD WAS ACTIVATED VIA THEIR XXXX NUMBER AND THAT IS HOW I SET-UP MY PIN. 

I IMMEDIATELY DROVE TO THE LOCAL XXXX XXXX AND REPORTED MONEY NETWORK STOLE MY UNEMPLOYMENT FUNDS AND DEACTIVATED MY CARD. 
I FOUND HUNDREDS OF SIMILAR COMPLAINTS FROM CA EDD CLAIMANTS WITH THE SAME MONEY NETWORK SCAM. MONEY NETWORK WAITS UNTIL YOU GET YOUR DEPOSIT, THEY STEAL THE MONEY, DEACTIVATE THE CARD, THEN CLAIM THEY " MAIL A CHECK WITH YOUR UNEMPLOYMENT FUNDS, '' BUT THEY NEVER DO. 

My card was not stolen or hacked. My withdrawals and purchases were all made with a pin. I was able to provide Money Network Customer Service the EXACT DOLLAR AMOUNT AND LOCATION FOR EACH OF MY PUCHASES ( I READ IT FROM MY RECEIPTS ). i ESCALTED THE MATTER TO A SUPERVISOR AND AGAIN I WAS ABLE TO VERIFY ALL OF MY INFORMATION AND PURCHASES. MY CARD WAS NOT HACKED. THERE WAS NOT ANY PURCHASES MADE BY ANYONE BUT ME. YET, MONEY NETWORK STILL STOLE MY BENEFITS AND DE-ACTIVATED MY CARD. 

I immediately went online to write an online complaint, when I came across hundreds of complaints from CA XXXX customers with the same issue of XXXX XXXX, NOT A THIRD PARTY OR HACKER, deactivating cards and keeping the benefit money. They claims they'll mail the benefit balance, but they never do. 

XXXX told me I have to resolve the issue with XXXX XXXX BUT they cancelled future unemployment benefits from being sent to XXXX XXXX, however they have still my money and I want it now. 

XXXX XXXX  has a bad reputation and poor rating. I deliberately did NOT download their app, register online, or attach my bank account. I deliberately chose the option to active card via XXXX and used a PIN to make purchases and ATM withdrawals. Again, I was able to verify XXXX  % that all purchases were made by me. There were no unauthorized purchases. 

I WANT MY MONEY FROM THESE XXXXXXXX XXXX SCAMMERS. THERE ARE HUNDREDS OF ONLINE COMPLAINT EXPLAINING THE SAME SCAM STEP-BY-STEP CLAIMING THEY COULDN'T VERIFY AN EMAIL ADDRESS, SO THEY STOLE MY MONEY. THEY NEVER HAD MY EMAIL ADDRESS TO BEGIN WITH!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation