Consumer complaint received 2025-05-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: OneMain Finance Corporation
State: FL

Complaint narrative:
XX/XX/XXXX One Main Financia Customer Resolution Department P.O. XXXX XXXX XXXX, IN XXXX Subject : Request for Review of Auto Loan and Credit Report Dispute Due to Dealer Negligence and Loss of Vehicle REF Case XXXX Account No. XXXX Dear One Main Financial, I am writing to formally express my serious concerns and request your urgent assistance regarding a loan I obtained through your institution for the purchase of a XXXX XXXX XXXX, ( XXXX : ) XXXX which unfortunately never received a valid title or registration due to the dealers negligence and lack of timely support from your organization.

After purchasing the vehicle, the temporary dealer plate expired after approximately two months. I returned to the dealership on multiple occasions to request the permanent license plate and registration but was continually postponed with excuses. Meanwhile, I continued making loan payments for four months, despite being unable to legally drive the vehicle.

When the dealer failed to respond, I visited the local Tag Agency, where I was informed that only the selling dealer could process the title, a prerequisite for issuing valid registration and license plates. During this period, I contacted OneMain Financial several times to explain the situation and request guidance, but received no clear or effective resolution. 
Due to the expired temporary plate, my condominium management demanded that I remove the vehicle from the premises because it was not legally documented. When I returned to the dealer, I was told to leave the vehicle there, as they could not complete the transaction without the title. When I later followed up, I discovered that the dealer had disappearedalong with the vehicle. 
At this point, it is critical to highlight that OneMain Financial released the loan funds without verifying that the dealer actually held the vehicles title, which represents a severe failure in your validation process. I can not be held responsible for a contract concerning a vehicle that was never legally transferred to my name, never registered, and never in a legal condition to operate. A valid title is an indispensable requirement to consummate the sale of a vehicle. If the dealer did not possess it, the loan should not have been finalized. This negligence can not be passed on to me as the consumer.

Furthermore, this situation violates provisions of the Truth in Lending Act ( TILA ) and the Florida Deceptive and Unfair Trade Practices Act ( FDUTPA ), 501.204, Florida Statutes, which protect consumers from financing and transactions lacking the necessary legal documentation. As the lender, OneMain Financial has an obligation to ensure that the financed asset meets all legal requirements before disbursing funds.

Months after my initial requests for assistance, I finally received a document authorizing the bank to request the title from the state. Unfortunately, this document arrived too late, as the vehicle was no longer in my possession and the dealership had closed.

I feel I have been the victim of fraud by the dealer and left unprotected by OneMain Financial, which failed to act promptly despite my numerous notifications. As a result of this situation, my credit has been negatively reported, several accounts have been closed, and I have suffered significant emotional and financial distress.

I respectfully request the following : 1. A full investigation into this matter.

2. Removal of all adverse credit reporting related to this loan from my credit history.

3. A definitive resolution, considering that I no longer possess the vehicle or the title and was impacted by circumstances entirely beyond my control.

Thank you for your attention and prompt response. I am willing to provide any additional information or documentation as needed.

Company response to consumer: Closed with explanation