Consumer complaint received 2026-06-15 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Confusing or missing disclosures — 
Company: WELLS FARGO & COMPANY
State: NE

Complaint narrative:
I received a cash check after my account was closed at Wells Fargo then I took the check to XXXX XXXX. On XX/XX/XXXX. After making the deposit at my XXXX XXXX account after seven days the money was available the total of {$160000.00} and I made withdraw of about {$11000.00} so after I tried to see the cashier check out of XXXXXXXX XXXX I think the bank security was triggered. My account was frozen and the check was stopped now XXXX XXXX holding my money in total of {$150000.00} and its over 90 days after a store was placed on the cash check of XXXX and XXXX man finding it difficult to release my daughter amount of money of {$150000.00} the stock was paid on XXXX cashiers check I withdraw since XX/XX/XXXX now you find difficult to release my money and I was told in the letter they will be sending the money to the bank, which is Wells Fargo now I got Wells Fargo sending them all the documents to prove for them to initiative claim like XXXX XXXX send a letter now Wells Fargo told me on the last call we made saying XXXX XXXX never sent them any money but in the letter I sent to Wells Fargo email states that XXXX XXXX should initiated claim return money Im more over Wells Fargo is just sitting in the corner like I dont care because XXXX XXXX said they can verify the funds and they only send a check back to the issue bank, which is Wells Fargo . Ive sent all documents to Wells Fargo for them to start on how to claim my money back or Wells Fargo is just being lazy about it which is very bad. I need my money because Im going for a XXXX I need to pay my house rent. I need to pay my mortgage. I want my money back and I want Wells Fargo to work ASAP by mailing a letter to XXXX XXXX for them to release my money to them so I can get my money from Wells Fargo the money has been sitting in XXXX XXXX vote for over 7 to 8 months now the money has been verified by Wells Fargo that is legit and the check was legit and issued by them XXXX XXXX waiting for Wells Fargo to email them or contact them on how to do a bank to bank transfer for them to receive the money and give me my money because XXXX XXXX claim they only return the money to the issued bank, which is Wells Fargo and Wells Fargo is not working on it if he has not taken, Im going to take a legal action on Wells Fargo and XXXX XXXX because I dont know why why XXXX XXXX will send a letter instructing Wells Fargo to file a claim that I release the money Wells Fargo is feeling about it. Its pretty bad. I trusted him with my money. Thats why deposit my money both bank no my money Ill be sitting in the bank account of XXXX XXXX for more than seven months and all Wells Fargo have to do is just to initiate claim like XXXX XXXX is waiting for XXXX XXXX is still sending me a letter. Wells Fargo said did not receive any money from XXXX XXXX and the letter I sent to Wells Fargo from XXXX XXXX says it all waiting for XXXX XXXX to initiate claim. I want my money you take it too long. Its getting me frustrated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation