Consumer complaint received 2026-01-18 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Payment process
Company: WELLS FARGO & COMPANY
State: LA

Complaint narrative:
SYSTEMATIC MORTGAGE FRAUD - CFPB ENFORCEMENT REQUESTED XXXX XXXX XXXX, XXXX XXXX  veteran age XXXX, reporting XXXX systematic fraud by Wells Fargo Bank XXXX UDAAP XXXX RESPA, TILA XXXX FCRA, and mortgage servicing rules. 
WHY I'M FILING AGAIN : I filed CFPB complaint in XXXX but lacked complete understanding. Wells Fargo XXXX XXXX XXXX dismissed my concerns claiming " account handled properly, no adjustments needed '' - FALSE. CFPB accepted their response. 
NOW I have discovered evidence of systematic fraud requiring maximum enforcement beyond customer service resolution. 
ORIGINAL LOAN ( XX/XX/XXXX ) : XXXX XXXX XXXX  originated VA mortgage, {$140000.00}, XXXX XXXX XXXX, XXXX XXXX  XXXX. Loan documents contain XXXX " NOT ASSUMABLE '' notices requiring VA approval for any transfer or assignment. 
WELLS FARGO XXXX DISCOVERED : Wells Fargo began servicing WITHOUT valid assignment from XXXX XXXX. No VA approval obtained ( federal requirement for non-assumable VA loans ). I have discovered my loan number was changed MULTIPLE TIMES over XXXX  years - each change destroying XXXX XXXX and preventing proper accounting. 
XXXX reveals : XXXX  XXXX XXXX XXXX ( XXXX ) designated my loan " INACTIVE '' in XXXX- typically indicates missing assignment documentation or transfer problems. Yet Wells Fargo CONTINUED collecting payments for XXXX years after this designation. This proves Wells Fargo had notice of problems but continued collecting anyway. 
DOCUMENTED VIOLATIONS : UDAAP ( Unfair, Deceptive, Abusive ) : XXXX XXXX : Payments marked " UNAPPLIED '' for XXXX consecutive months totaling {$16000.00}. XXXX XXXX XXXX own statements document funds received but never credited to principal, interest, or escrow. Never refunded. This is documented embezzlement in XXXX XXXX XXXX own records. 
XXXX ( age XXXX ) : Predatory modification stripped {$100000.00} equity and extended loan term to age XXXX. Elder financial exploitation targeting vulnerable senior citizen and veteran. 
Total documented theft : {$350000.00} RESPA VIOLATIONS : No transfer notice when servicing began. Failed to respond properly to requests for complete loan history. Improper fees and charges throughout. Payment application errors not corrected despite notifications. 
TILA VIOLATIONS : XXXX XXXX modification without proper high-cost mortgage disclosures. Terms designed to exploit elderly borrower. 
FCRA VIOLATIONS : False credit reporting during periods when payments were being misapplied or marked " unapplied. '' Failed to investigate disputes. Continued false reporting after notification of problems. 
XXXX XXXX XXXX : Failed early intervention requirements. Loss mitigation process failures. Improper payment application. Force-placed charges. 
WELLS FARGO CONCEALED FRAUD DESPITE MY DIRECT COMPLAINTS : I filed detailed complaint with Wells Fargo in XXXX describing payment problems and requesting complete accounting. Wells Fargo investigated and responded XX/XX/XXXX claiming " account handled properly, no error occurred '' - demonstrably FALSE. 
I filed CFPB complaint in XXXX. CFPB referred to Wells Fargo for response. Wells Fargo denied problems existed despite documentation. 
Wells Fargo INVESTIGATED my complaints, yet chose to make FALSE STATEMENTS to me and to CFPB denying documented fraud. This proves KNOWING violations, not innocent errors. 
SYSTEMATIC FRAUD- NOT ISOLATED INCIDENT : Multiple loan number changes over XXXX  years prove systematic scheme to hide fraud, not isolated mistake. MERS " INACTIVE '' designation proves institutional problems with loan acquisition and servicing. Pattern of payment misapplication suggests programmatic fraud across Wells Fargo portfolio. 
If similar pattern affects even 1 % of XXXX XXXX XXXX  XXXX XXXX mortgages : XXXX victimsXXXX XXXX XXXX XXXXXXXX consumer harm. 
PRIOR CFPB ENFORCEMENT FAILED TO STOP WELLS FARGO : CFPB penalized Wells Fargo in XXXX for mortgage servicing abuses ( XXXX XXXXXXXX XXXX in penalties ). Yet Wells Fargo stripped my equity in XXXX - XXXX YEARS after CFPB XXXX action. This proves prior penalties insufficient to change XXXX XXXX XXXX  behavior. 
VIOLATIONS OF PRIOR CONSENT ORDERS : Wells Fargo subject to multiple CFPB consent orders requiring reforms. My XXXX exploitation proves Wells Fargo has NOT complied with prior orders. XXXX violations demonstrate unwillingness to reform and contempt for CFPB authority. 
OTHER INVESTIGATIONS LAUNCHED : FBI ( bank fraud, XXXX ), XXXX Attorney XXXX XXXX XXXX  ( criminal prosecution ), XXXX ( safety and soundness, charter revocation consideration ), SEC ( securities fraud ), VA XXXX of XXXX XXXX ( veteran exploitation ), XXXXXXXX XXXX XXXX  ( elder abuse, state crimes ). All agencies coordinating investigations. 
CFPB ACTION REQUESTED : Emergency supervisory examination of Wells Fargo mortgage servicing ( XXXX  days ) Investigation of loans with MERS " INACTIVE '' designation yet continued servicing Investigation of systematic payment misapplication ( " unapplied funds '' ) Calculate scope of consumer harm ( potentially XXXX XXXXXXXX XXXX ) Consent order with MAXIMUM civil money penalties Mandatory consumer restitution program for all affected borrowers Structural reforms including independent monitor ( XXXX years minimum ) Referrals to DOJ, FTC XXXX OCC XXXX SEC for coordinated XXXX Public disclosure of systematic violations Immediate restitution to me : {$350000.00} This is not customer service issue requiring Wells Fargo response XXXX This is SYSTEMATIC FRAUD requiring maximum CFPB enforcement, potential charter revocation recommendation to OCC, and criminal referrals to DOJ. 
XXXX XXXX XXXX XXXX XXXX XXXX own statements documenting payment misapplication. MERS records. Complete loan documentation. XXXX XXXX XXXX XXXXXX/XX/XXXX false response to my prior complaints. I will cooperate fully with CFPB examination. 
Contact : XXXX XXXX XXXX, XXXX, XXXX XXXX for immediate interview and full cooperation with enforcement action./

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation