Consumer complaint received 2025-01-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: AZ

Complaint narrative:
Around XXXX on XXXX XXXX, I was walking around in XXXX XXXX As I was walking past XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX, I was approached by a woman names XXXX. Her worker ID number is XXXXat a store that was handing out free product samples. She asked if I wanted to come inside the store to try an under eye serum. After she applied that, she placed an exfoliator on my arm. She then asked me to smell a moisturizer which smelt very sweet. She started her price around {$490.00}. When I said no, she lowered the price to {$480.00}. When I said no, she added XXXX more products and offered {$440.00}. After buying the products, she asked if I had more time to see XXXX to show me their red light therapy. I sat down and XXXX started to apply the red light wand stating that it was {$8000.00}. I told him that that was too much but that I liked the product. He then asked me what my budget was and continued to add products to my skin and to the package and lowered the price to {$4000.00}. I told him it was still too steep and repeatedly told him that I needed time to think. He was insistent that I stay and think about it in the store and that if I left, the deal would not be honored anymore. After about XXXX minutes I was able to leave after becoming frustrated with not feeling like I was able to leave. After I returned to my home in XXXX, I opened the moisturizer that XXXX had sold me. The product that I received smelt like playdough and did not appear to have the same consistency as the product that was sold to me. I have not used any of the products. I attempted to look up the companys phone number and email online and found none to contact them. I noticed that the companys reviews were all 1 star with narratives of similar experiences. On XXXX, XXXX XX/XX/year>, I worked and was unable to drive to XXXX to talk to the store representatives. On XXXX XX/XX/year>, I submitted a dispute with my card company American Express around XXXX. They asked if I had attempted to call or drive to the Company. I explained why I had not. At XXXX ( XXXX ) I looked at the receipt from my purchase to check if there was a phone number attached. I called the number on my receipt XXXX ( XXXX ) XXXX. A man answered and sounded confused hello?? I could hear children in the background. I asked to speak to XXXX. He asked who XXXX was, still confused. I asked if hes head of XXXX XXXX he said ohhh. He asked me what I wanted to know. I asked him if I could speak to XXXX to ask about my products. He said I will give you XXXX number and will text it to you. He texted me Maritsimos number at XXXX. At XXXX I called the number that he texted me XXXX ( XXXX ) XXXX. The call went to voicemail where I recognized XXXX voice from Sunday. His voicemail stated please leave a message email or text, thank you At XXXX, I received a text message from XXXX saying yes please. At XXXX, I called XXXX and he answered the same as the other gentlemen. He said hello? He proceeded to ask who I was and why I was calling. He stated that XXXX does not work today and that she will call back tomorrow. 
I called XXXX again at XXXX. He did not introduce himself and so I asked him what his name was. He introduced himself as XXXX and I asked him if he remembered me from Sunday from doing the red light therapy on me ( he had spoke to me for over XXXX minutes ). There had been no other customers for the hour that I was in the store. He said he did not work XXXX at all. I asked him who the representative that worked with me was. He had to ask another representative what the workers name was. He said his name was XXXX. I asked when XXXX works next and he stated that he doesnt really work in the store and that he was filling in for XXXX XXXX I asked who the manager of the store was and he stated that it was himself. I explained my situation with the product not being as described. He asked me where I lived and that the product may not smell the same from flying travel. I told him I live in town and that I had not used any of the products. He was telling me that the store has many different smells around the store and my skin scare products may have impacted the smell. I told him that I had opened the moisturizer at home after showering. I asked him if I could get a refund but he said he cant take them back and I can only exchange them. I do not believe that these products are legitimate and am not interested in exchanging them. At the end of the phone call I asked when XXXX was working again, and XXXX said he will set up a phone call with me and XXXX.

Company response to consumer: Closed with explanation