Consumer complaint received 2026-05-28 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: TX

Complaint narrative:
coinbase.com is impossible to contact. They shut down my account and will not let me contact them. They send some link that does NOT work, maybe for a cell phone but i do not have a cell phone and never had one and am not going to get one!. I opened my account with computer and always use a computer. On the last complaint about the theft. i submitted complaint ID FOR COMPLAINT SENT TO COINBASE.COM XXXX in XXXX after the XXXX, XX/XX/year> thefts. Again see my complaint prior about this I have had an account with coinbase.com for atleast the past XXXX years and all went reasonably ok till XX/XX/year> then had XXXX stolen by coinbase/and/or scammers, thieves not approved by me details : Sent XXXX - XXXX XXXX XXXX XX/XX/year> XXXX Sent XXXX $ XXXX XXXX XX/XX/year> XXXX Sent BTC- {$4100.00} XXXX BTCMay XXXX, 2025 XXXX Sent BTC- $ XXXX XXXX XXXX XXXX XXXX XXXX Immediately contacted coinbase who did absolutely nothing besides ask some standard questions and not only that coinbase and/or etc. stole another about {$35.00} dollars worth on XXXX XX/XX/year>. I reported again and coinbase did nothing again. NOw coinbase.com has frozen my account and will not let me open it and no way to contact coinbase. They supposedly sent a link which did not work on my computer. I do not and have never had a cell phone and am not going to buy one. Never did i agree to having to buy or use a cell phone with coinbase. Anyway i reported also the coinbase fraud incident to CFPB and finally coinbase.com reported back to CFPB that no fraud ocurred - those liars!!! I have definite proof the theft did occur in emails from the thief to my XXXX email address to wit : title of email etc. from XXXX ter XXXX wrote On XXXX, XX/XX/year> at XXXX XXXX XXXX, XXXX ter XXXX wrote : Hi XXXX. I took {$7000.00} from your Coinbase wallet. It was wrong, and Im sending it back. Just wanted to be honest about it. Please send me a receiving BTC address so I can return the funds. Ill try to send you whatever I can every day, even if its {$50.00} or {$100.00} at a time. Someone who owes you. Virus-free.XXXX XXXX i answered the email with : i don't know it right off hand. Coinbase locked my account and i can't get back on but am trying and will send when/if i do. But i think u can send to email? Coinbase should have what u need from my email address with them. and then he answered me back : To : XXXX Fri, XX/XX/year> at XXXX XXXX Message Body if i know or find out how to do that i XXXX On XXXX, XX/XX/year> at XXXX XXXX XXXX, XXXX ter XXXX wrote : sorry for late response that's not not my main XXXX account, but i seen your response now my brother, just make any crypto wallet coinbase, blockchain, XXXX, XXXX, XXXX or crypto.com On Saturday, XX/XX/year> at XXXX XXXX XXXX, Dex XXXX XXXX wrote : no bro just create any XXXX wallet On Monday, XX/XX/year> at XXXX XXXX XXXX, XXXX XXXX XXXX wrote Now i havent tried to open or create a bitcoin wallet. XXXX thought this guy XXXX not really be sincere at all and just a ruse to perhaps steal more from me. Here is part of the raw message Received : from XXXX by XXXX pod-id NONE with XXXX XXXX XXXX, XXXX XX/XX/year> XXXX XXXX Return-Path : XXXX X-Originating-Ip : [ XXXX ] Received-SPF : pass ( domain of XXXX designates XXXX as permitted sender ) Authentication-Results : XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX much of it is left off. So this proves without a doubt XXXX ter XXXX stole all my funds!! So coinbase is lying for sure!! and you know it!! And now i have been in contact with some other parties who will try and investigate this but they need the details and particulars of those theft incidents like all details etc. but coinbase.com refuses to make them available and will not let me contact them much less give me the particulars and will not let me long on! please force them to give u all the details of those XXXX stolen transactions Sent XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief