Consumer complaint received 2024-12-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: NAVY FEDERAL CREDIT UNION
State: MO

Complaint narrative:
Subject : Complaint Against Navy Federal Credit Union FCRA Violations and Demand for Immediate Deletion Dear CFPB, I am filing this complaint against Navy Federal Credit Union ( NFCU ) for its repeated and willful violations of the Fair Credit Reporting Act ( FCRA ). These violations have resulted in severe harm to my credit profile, mental well-being, and financial stability. I demand the immediate deletion of this account from my credit report and am prepared to provide evidence for each inaccuracy identified.

Account Information Account Name : Navy Federal Credit Union Account Number : XXXX  Status : Paid, Closed Summary of FCRA Violations 1. 15 U.S.C. 1681e ( b ) : Failure to Ensure Maximum Possible Accuracy Unverified Late Payments : XX/XX/XXXX ( 30 days late ) and XX/XX/XXXX ( 60 days late ) were reported without validation or supporting documentation, violating the requirement to ensure maximum possible accuracy.

Credit Limit and Balance Discrepancy : The reported credit limit of {$200.00} conflicts with a highest balance of {$220.00}, exceeding the limit.

2. 15 U.S.C. 1681i ( a ) : Failure to Conduct a Reasonable Reinvestigation Navy Federal has annotated the account with " Completed investigation of FCRA dispute - consumer disagrees, '' yet the reported information remains inaccurate. This demonstrates a failure to conduct a reasonable reinvestigation or correct inaccuracies. 
3. 15 U.S.C. 1681s-2 ( b ) : Failure to Verify and Correct Furnished Information Incomplete Payment History : Payment history for XX/XX/XXXX and most of XXXX and XXXX is missing, reflecting a lack of completeness in data furnished to XXXX. 
Unjustified Account Status : The remark " Account closed at credit grantor 's request '' is unsupported by evidence, misleading creditors and damaging my credit profile.

4. 15 U.S.C. 1681m ( a ) : Failure to Provide Adverse Action Notices If the account was closed due to a derogatory event, Navy Federal may have failed to provide the required adverse action notice, further violating my rights under the FCRA.

5. 15 U.S.C. 1681n : Willful Noncompliance with FCRA By knowingly furnishing unverifiable late payments, inconsistent data, and failing to address these issues despite a prior dispute, Navy Federal demonstrates willful noncompliance.

6. 15 U.S.C. 1681e ( d ) : Lack of Transparency and Disclosure Navy Federal has failed to disclose how they verified or validated the data furnished to XXXX. This lack of transparency violates procedural requirements under the FCRA. 
Impact of Violations Navy Federals repeated violations have caused significant harm, including but not limited to : Emotional and Mental Distress : The inaccurate reporting has caused anxiety, frustration, and significant mental strain as I struggle to correct these errors.

Financial Harm : I have been denied credit, loans, and other financial opportunities due to the inaccurate reporting.

Reputational Damage : The presence of unverified derogatory marks on my credit report has impacted my credibility with lenders and creditors.

Lost Opportunities : I have lost opportunities for lower interest rates and favorable terms on financial products due to this account.

Under 15 U.S.C. 1681n, I am entitled to {$1000.00} for each instance of inaccuracy. Given the clear and documented violations in this case, I am prepared to provide the CFPB and Navy Federal with all evidence necessary to substantiate my claims.

Demand for Immediate Deletion I have proof of all inaccuracies and violations, and I demand that this account be deleted from all credit reporting agencies immediately.

Requested Resolution I respectfully request the following : Immediate Deletion of the Navy Federal Credit Union Account : Due to the extensive inaccuracies and FCRA violations, this account must be permanently deleted from all credit reporting agencies.

Compensation for Damages : I seek {$1000.00} for each inaccuracy as allowed under 15 U.S.C. 1681n, in addition to compensation for the emotional and financial harm caused by Navy Federals actions.

Written Confirmation : Navy Federal must provide written confirmation of the deletion and a detailed explanation of the steps taken to address the issues.

Improved Furnishing Procedures : Navy Federal must review and revise its data furnishing procedures to ensure compliance with FCRA obligations, specifically 15 U.S.C. 1681e ( b ), to prevent similar issues from occurring in the future.

Assurance of Non-Reinsertion : Navy Federal must provide assurance that this account will not be re-reported to credit reporting agencies unless fully validated and compliant with FCRA and XXXX XXXX standards. 
Investigation into Practices : The CFPB should investigate Navy Federals practices for handling disputes, furnishing data, and compliance with FCRA and XXXX XXXX standards. 
Conclusion Navy Federals willful noncompliance with the FCRA has caused significant harm to me emotionally, financially, and reputationally. I have provided annotated evidence highlighting the inaccuracies, incomplete reporting, and procedural failures, and I respectfully request immediate action from the CFPB to hold Navy Federal accountable.

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX Address : XXXX XXXX  XXXX, XXXX  XXXX, MO XXXX Email : XXXX Phone : ( XXXX ) XXXX Attachments : Annotated evidence of FCRA violations ( marked-up image ).

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation