Consumer complaint received 2025-10-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MI

Complaint narrative:
I am submitting this complaint against Capital One for their persistent and willful failure to furnish accurate information and conduct a proper investigation regarding my credit card account ending in XXXX, in violation of the Fair Credit Reporting Act ( FCRA ). 

I. Background and Factual Timeline Debt Cancellation ( 1099-C Issued ) : On or about XX/XX/XXXX, Capital One issued a Form 1099-C ( Cancellation of Debt ) for the debt associated with the account ending in XXXX. The form indicates that {$650.00} of the debt was officially XXXX or canceled for the tax year XXXX ( as confirmed by the attached IRS XXXX and Income Transcript ). Crucially, the 1099-C uses Identifiable Event Code " H '' ( " Other actual discharge before identifiable event '' ), indicating an affirmative act of cancellation, not merely a standard charge-off. 

Continued Inaccurate Reporting : Despite the XX/XX/XXXX discharge, Capital One continues to furnish inaccurate and misleading information about this account to the Consumer Reporting Agencies ( CRAs ). As of recent credit reports ( XX/XX/XXXX ), Capital One reports the account with a " XXXX XXXX '' status and a past due balance of {$660.00}. 

Notice of Dispute and Failed Investigation ( Identity Theft ) : On XX/XX/XXXX, Capital One received notification from a CRA that I had disputed this account as potentially fraudulent due to identity theft ( as noted in their response letter, Capital One Case : XXXX ). 

Violation of Statutory Duty and Internal Promise : In their XX/XX/XXXX letter, Capital One stated : " We are not currently reporting information about this account to the CRAs. While we investigate this allegation, we will continue to ensure that we do not report information about this account to the CRAs ... '' This statement is contradicted by my credit report updates from XX/XX/XXXX, which clearly show the inaccurate, open, and charged-off status continuing to be reported during the purported investigation.

II. Legal Claims and Violations Claim 1 : Willful Violation of FCRA 1681s-2 ( a ) - Duty to Furnish Accurate Information Capital One has violated its duty as a furnisher by continuing to report inaccurate and misleading information : Inaccurate Balance : By issuing the XXXX, Capital One has attested to the IRS that the debt XXXX was discharged. Once discharged, the legally reportable outstanding balance should be {$0.00}. Continuing to report a {$660.00} past due balance is unequivocally inaccurate and harms my credit score by misrepresenting my true debt load and credit utilization.

Misleading Status : Reporting the account as an active " Charged Off '' debt with a balance fails to reflect the complete storythat the underlying debt obligation was legally canceled as evidenced by the 1099-C. This misrepresents the consumer 's current liability status.

Claim 2 : Willful Violation of FCRA 1681s-2 ( b ) - Duty to Investigate Upon Notice Capital One failed to conduct a reasonable investigation and correct the errors after receiving notice of the dispute via the CRA : Capital One was duly notified of the dispute on XX/XX/XXXX. 

The required reasonable investigation would immediately reveal the severe inaccuracy of reporting a {$660.00} balance for an account for which Capital One generated a XXXX9-C discharging the principal.

Their failure to correct the inaccurate balance and status within the statutory time ( 30 days ) and their contradictory internal statement prove a failure to conduct a reasonable investigation, resulting in the continued reporting of false data.

Claim 3 : Violation of FDCPA ( 15 U.S.C. 1692e ) - False or Misleading Representations Since Capital One confirmed the account is in a cease and desist status ( meaning they agree not to communicate to collect the debt ), the continued reporting of an outstanding, past-due balance may constitute a false representation used in connection with the collection of a debt, as the debt is no longer legally collectible in its original form post-cancellation.

Company response to consumer: Closed with explanation