Consumer complaint received 2026-02-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Hello, On XX/XX/XXXX my debit was revoked. No matter who I spoke to at Wells Fargo, no matter which department, nobody would provide me a direct explanation of the reason the card was revoked. They only mentioned that it was flagged by their system as high risk due to disputes I had filed. I asked what the risk was and exactly what the issue was with the disputes. I did not receive an answer. I have filed 3 complaints already. One on XXXX XXXX, on XX/XX/XXXX, and XXXX XXXX. I requested to be contacted by phone the first time, but no one called me. They only sent a generic email about keeping my account safe and closed the case. The second time I received another generic response by email. I also spoke to a relationship banker who ordered me an ATM card that was never shipped out. The third time I called and spoke to an intake specialist who opened another case for me. I received an email and a voicemail, giving me the same generic response about keeping my account safe and preventing risk, and then closed the case without waiting for a response from me. Im certain they did not even attempt to investigate the case, as they closed it after 3 days without any attempt to get my input or verbal communication. They also did not leave any extentsion that would have made it possible to call them back. But even if they had, the closed the case immediately so I wouldnt even have a chance to speak to them about it. I have provided loads of information and clarification regarding my transactions, have explained that all were authorized and there has been zero unauthorized activity in my debit. Otherwise, I would have closed the card and ordered a new one. I even offered to authenticate every single transaction and go through a verification checklist of personal information as a sign of legitimacy and security compliance. They did not respond to my concerns. Ti add, I was also denied an ATM card. This has made it extremely difficult for me to pay bills, rent, buy groceries, and I have no access ti my funds unless I visit a branch during their operation hours, which are the hours that I am working. I sometimes have to leave work early or go during my lunch, which, with a 30 kinute line has made it really difficult for my life in accessing my funds and making transactions. Also, carrying around cash has incidentally made me less safe, and my funds less safe, in the contray to their statements. I can not keep track my transactions, am potentially vulnerable to theft, fraud or scams, which, with a card I could at least cancel or report, but payments made with cash have no trail, and I can not get back the funds if such a thing does occur. So in essence, the bank has not only made my life harder in accessing my funds, they have also made me less safe and more susceptible to unfortunate events. They have also refused to cooperate with me by deflecting and defferinf clear explanation and reasons, and have refused to properly investigate my case.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation