Consumer complaint received 2024-05-16 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: WELLS FARGO & COMPANY
State: MS

Complaint narrative:
I received a letter from Wells Fargo Customer Care XX/XX/XXXX for Review of accounts from XXXX that I was sent a check for {$21.00}. XXXX from remediation {$20.00} for refund of fees {$1.00} for compensation that I did not have funds. My remediation case worker said to write a letter why I feel that {$1.00} was not fair compensation, and if we could not come up with a resolution then I could go through Wells Fargo mediator program. I have written several letters between XXXX, spoken with Wells Fargo Senior Escalation a few times that these remediation letters are taking time from trying to recover from another Bank institution because I found out that Im a victim of California EDD fraud and this is time that can be used recovering from Identity theft. Wells Fargo Enterprise Complaint Management Office has been asking for document for impact for additional compensation for accounts that they can not provide me with proof of account history so that I can show proof that I used my accounts to pay for food and gas, I was told from Wells Fargo Enterprise Compaints office that Food and Gas is not an impact which Food and Gas is a necessity, I wrote letters that I had a car payment with the car company information and Explained to Wells Fargo XXXX XXXX that I fell behind on my car payments while banking with Wells Fargo due to {$35.00} overdraft fees every month impacting my car payment on a fixed income receiving direct deposit. Wells Fargo XXXX XXXX said they could not locate any overdraft fees, they saw XXXX accounts XXXX of which was open XXXX the other XXXX open only XXXX  months. I did mention needing account statements to verify that the accounts open for 3 months was my accounts because I dont remember if I only open accounts for 3 months but I do remember my accounts from XXXX when I first opened with XXXX and Wells Fargo took XXXX Wachovia Bank. I have filed complaints with Wells Fargo executive XXXX its been XXXX  years and Wells Fargo Executive office has not considered my time while trying to recover from another bank identity theft and had caused a tremendous amount of stress, I filed a complaint with Consumer Financial Protection Bureau XX/XX/XXXX and Wells Fargo XXXX XXXX has not provided me with proof of the accounts ending in # XXXX # XXXX # XXXX was told that I had an account # XXXX but could not get information. Was told from the XXXX office when I have documents for accounts being impacted by fees to send to them for additional compensation and was told that I could not go to mediation with a mediator because # XXXX # XXXX and # XXXX doesnt offer a mediator, I explained to the XXXX XXXX XXXX that if Wells Fargo XXXX go back to XXXX to give me proof of account and transaction history it is very unfair to want me get documents from XXXX and I have move on several occasions, dont have access to my email account from XXXX and going through. Since receiving these remediation letter XXXX I have been through more stress on top of going through Identity theft and Wells Fargo should compensate me for time taking away from trying to recover from Identity theft, I have already sent letters for additional compensation and over these XXXX years I have been treated unfairly by Wells Fargo Executive office and sent a letter XX/XX/XXXX that my cases was closed asking for proof of impact from XXXX but they can not give me proof of accounts and that if I used my account while I had a car payment that was not good enough and I was told from the executive office over the phone that {$20.00} shouldnt have impacted my car payment and I explained that all the {$35.00} overdraft fees impacted my car payments and my car was repossessed and I lost my car because of overdraft fees so yes {$10.00} or {$20.00} can impact a car payment just like {$35.00} late fees impacted my car payments and its unfair for Wells Fargo to send me unfair compensation for their unfair practices for accounts since XXXX, have a redress program with Remediation and still not trying to right their wrong. I have sent letters to Wells Fargo Executive office why I feel that {$21.00} ( {$1.00} ) was not fair compensation for time I did not have those funds, why I felt that {$5.00} was not fair compensation why I feel that {$50.00} was not fair compensation I was sent customer appreciation checks but not fair compensation and did not receive timely resolutions from XXXX. Wells Fargo has cost me time and money trying to receive fair resolutions and the executive office feel that because it was since XXXX I should appreciate their appreciation checks not be compensated for compensation. XX/XX/XXXX Was told that Wells Fargo Executive complaint office will follow up by XX/XX/XXXX case # XXXX will be answered through case # XXXX was told that they still need letter for account impact from XXXX and they can not provide me with account information from XXXX and did not care that alot of my time XXXX has been wasted saying that we gave you customer appreciation checks we can not give you compensation but the Consumer financial protection bureau has fined Wells Fargo millions of dollars, to compensate through remediation and redress programs.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation