Consumer complaint received 2025-02-13 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: WELLS FARGO & COMPANY
State: WA

Complaint narrative:
Hi, COMPLAINT ID XXXX SUBMITTED ON XXXX  PRODUCT Credit card ISSUE Fees or interest Hi, The response I received from Wells Fargo are missing my point that I brought up and stating inaccurate claims. I also responded to them. The statement they used is misleading and they deliberately misled customers to charge them with interest fees. 

Their financing phrase : " No Interest if Paid in Full within 18 months with regular monthly payments. If the purchase balance is not paid within 18 months, interest will be charged to the account from the purchase date at a rate of 28.99 % APR with regular payment terms. '' the highlighted part implies that customer will be billed equally I accepted this financing offer with the understanding that I would make equal monthly payments over 18 months to pay off the balance before the promotional period ended, thereby avoiding any accrued interest. However, Wells Fargo deliberately set up my payment plan with a minimum payment structure, rather than equal payments that would ensure the balance was paid off in time. This practice appears to be a predatory strategy designed to trap customers into paying interest charges once the promotional period ends. 

At no point did I request or agree to a minimum payment arrangement. Wells Fargo 's decision to structure my payments this way was a violation of the terms I agreed to, and I feel they acted in bad faith by not making it clear that minimum payments would not pay off the balance in time. 

Also, the following claims are not accurate. All of the statements were printed the same way - No alert was noted, I never received a courtesy call or email alert. NOTHING - YOUR CLAIM IS INVALID! 
the following claims Wells Fargo is making is not TRUE. they claim they emialed me and called me. That is not true - it is lie. d - Also Wells Fargo stated in their letter that they had that is inaccurate. All of their statements were the same. Billing statement alerts : Each monthly billing statement mailed during the No Interest if Paid in Full special terms period provides a reminder of the special terms end date and special terms balance in the Special Terms Expiration Alertsection. 

- totally inaccurate - Payment information box alert : In the monthly billing statement sent the month before the No Interest if Paid in Full promotion is set to expire, there is a notice in the Payment Information Box and on the payment stub that states Urgent! Special Term ( s ) Expiring See Special Terms Expiration Alert ( s ).

Courtesy notification call : At 60 and 30 days before the special terms end date, we call the primary phone number on the account. If we make contact, we alert the customer that the No Interest if Paid in Full special financing terms will be expiring.

Email alert : At 60 and 30 days before the special terms end date, if we have an email address on file for an account, we send a reminder to that email address to let you know when the No Interest if Paid in Full special financing terms will expire. 

As soon as I found out about this trap by Wells Fargo, I made full payment, which is few days past the 18 months. 

I request Wells Fargo to reimburse me for the finance charges. 

Regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief