Consumer complaint received 2024-12-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: MoneyLion Inc.
State: CA

Complaint narrative:
On XX/XX/XXXXXXXX XXXX XXXXXXXX I contacted Moneylion Bank because my deposit account had dozens and dozens of unauthorized transaction being sent to dozens and dozens of diffeerent accounts? Upon discovering this immediatlly I contacted the bank about my suspicions? While on a support chat i am being contacted through my private and personal email by an unidentified person or persons? Telling me that they obtained my name and my email address from the bank and they told them to contact me direct in helping them retrieve the funds they had deposited by mistake? When I did get in to the account I noticed that it was no misstake? The bank allowed this person or persons to obtain a card in my name and take out a XXXX loan in my name without showing any proof of identity further more when I contacted Support again about my findings the person or persons who was contacting me knew everything that was being said through the online chat support making me to believe that this was an inside job. 
As I took a closer look at the account I had seen that the funds that I had deposited into my account on XX/XX/XXXX had also began to be sent to other accounts and than I noticed like someone had deposited I believe maybe XXXX more into my account thats what caused an alert for my account to be placed on a freeze and that is also the funds the individual or individuals were asking me to send them back saying that they would slit it with me if I helped them. 
I did no such a thing I was wondering what happened to my money? They said the day that I had deposited the fund inro my account they had frozen my account. 
The bank than wanted me to verify my deposite and I did so successfully but the bank still had denied the release of my funds even after they asked was I the one calling them prior to that day confirming I had not. 
Contacting XXXX  because that was where I had sent my funds from into my account and as I am contacting them to make sure no one was trying to get in to my dismay as I am on the phone with support they tell me someone has just changed my password and as I said to support how could I if im online with you causing them to shut down my XXXX account making me lose access to the whole system. 
I have proof of everything im saying and what i am about to continue to say. 
They told me back in XXXX that they closed my account for suspicious activity and said they do not have to send me my money even after the fraud investigator approved my information. 
They said they do not have to send me nothing I asked for and said they were no longer going to talk to me if it had to do with the account or the funds in the account. 
In XX/XX/XXXX they took it upon there selves and moved the funds to a nother account that I had no access to and told me that they do not have to return my XXXX because of the suspicious activiity. 
Now it is XX/XX/XXXX and they still have an account in my name and they still are holding my money in there bank? And now they first said they are not giving it to me bacause they said suspicion of drugs and fraud but back in XXXX they said suspicious activity and if is behind drugs and fraud why are you still holding in your bank without handing it over to the proper authorities. 
But with all that being said they said again if i can show them a bank statement from the XXXX account that was closed more than XXXX years ago that they will release me the money? But why would you release me anything because if you conducted a real and honest investigation your claims should have confirmed drug and fraud activitiy not allowing me the option of recieving the funds so what is going on?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation