Consumer complaint received 2025-01-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
Subject : Complaint Against TD Bank - Transaction Processing and Overdraft Fees Dear Sir/Madam, I am filing a complaint against TD Bank for unfair and unclear practices regarding transaction processing and overdraft fees.

1. Transaction Processing : After completing XXXX transactions, my account balance reflected the deductions. However, days later, XXXX transaction reprocessed, causing my account to go negative. This creates the appearance of being charged twice. Other banks clearly show pending transactions and avoid this confusion, but TD Banks system does not offer such transparency. 
XXXX. Overdraft Fees : Recently, I overdrafted my account and was aware of the initial {$35.00} overdraft fee. However, the following day, I was charged an additional {$70.00} related to the same transaction. 

I contacted TD Bank, took accountability for the overdraft, and asked for clarification regarding the extra {$70.00}. The representative reversed the charge and assured me that no additional fees would be incurred. However, the next day, I was charged {$100.00}. After another call to TD Bank, this charge was reversed. 

Today, I was charged {$70.00} again for what TD Bank claims are transactions from several days ago. I have not used my debit card during this period, so these charges are impossible. The issue seems to stem from delayed merchant processing times, but TD Banks system fails to account for these delays properly. While other banks have systems to address lingering pending transactions transparently, TD Bank gives the appearance that transactions are resolved only to charge additional fees later. 

When I request clarification of their policies, representatives often deflect or are unable to provide clear answers. These practices are confusing and feel predatory, as they penalize customers for circumstances beyond their control. 

These issues suggest systemic flaws in TD Banks policies, which fail to protect customers from merchant delays or double charges. Representatives have acknowledged this is a common issue, but it is hard to prove, which the bank seems to exploit. Other banks handle such situations more fairly, ensuring no duplication of charges. 

In truth, I believe that TD Bank is predatorily Taking consumers money by having a floor system thats in place that they know is floor and a set of making attempts to correct in it. They leave it there because they benefit from it and while it is hard to prove of their predatorial actions unless youre going through it yourself unless somebody confront them and do a proper investigation, they will continue to do so being that they are not a bank that has more to offer the consumers other than the convenience of having a place to put your money. They project themselves as a very convenient bank and yes and truth they are, but they really offer no great investment options no ways for the consumer to gain interest and seem to find any every way they can to take a little bit of your money and the times policies that may be in place now will change And the consumer will never know of the change of the policy until face with the issue. One particular issue is that I was made aware that TV bank has a cap of {$70.00} and it prevents you from having any form of transaction go through now as of today I find out that the cap is {$150.00} and they could charge you that every day based on one transactions come in after you overdraft ; so that means if you have transactions thats pending and they come in after you overdraft they will charge you {$35.00} for each of those transactions and they could do so to {$100.00} every day.

Company response to consumer: Closed with monetary relief