Consumer complaint received 2025-07-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CarMax, Inc.
State: GA

Complaint narrative:
I am filing this formal complaint against CarMax Auto Finance for repeated violations of the Fair Credit Reporting Act ( FCRA ), the Consumer Financial Protection Act ( CFPA ), and credit reporting guidelines, which have resulted in ongoing harm to my credit and financial well-being. 

Despite numerous disputes submitted through the credit bureaus and directly to the furnisher, the reporting of this account ( CarMax Auto Finance Account # XXXX ) continues to reflect inaccurate, incomplete, and misleading information. CarMax  has failed to perform reasonable investigations, and the credit bureaus continue to publish damaging data in violation of their duty to report with maximum possible accuracy. 

Violations : Violation XXXX : Inaccurate Reporting of Payment History and Account Status CarMax and the credit bureaus have either omitted or misreported my payment history. For example, XXXX  and XXXX  report the account as charged off but include no payment history, while XXXX  shows a charge-off with no payments at all, violating accuracy standards. 

Additionally, XX/XX/year> is missing entirely from XXXX, creating a gap in reporting, which further prevents proper validation or analysis. 

Violation XXXX : Inaccurate and Misleading Remarks Consumer Disputes After Resolution The credit bureaus ( and possibly CarMax ) are reporting a consumer disputes after resolution remark that is both false and misleading. I did not re-initiate a dispute at the time this remark was added, and the matter has not been resolved appropriately to warrant such a designation. 

Furthermore, a Fixed Rate remark was also added under the accounts comment section, despite no relevant change or explanation. This misleads readers to believe the loan terms or reporting context changed when they did not. 

Violation XXXX : Harm Caused by Inaccurate and Incomplete Reporting XXXX  : My credit score dropped by XXXX points after this account was updated with negative and inaccurate remarks. These remarks include Consumer disputes after resolution and charged off status, both of which are being reported without properly supported, verified data. This has caused substantial harm to my access to credit and housing and was directly triggered by an account that should have been corrected or removed long ago. 

XXXX  : Missing data for XX/XX/year> ; reflects charge-off inconsistently. 

XXXX  : Reports account charged off, but omits all payment history, which violates the maximum possible accuracy rule and prevents complete assessment. 

Violation XXXX : Failure to Conduct Reasonable Investigations CarMax Auto Finance has had multiple opportunities to investigate and resolve this matter yet each time, the credit bureaus and furnisher have responded with partial updates, conflicting information, or no meaningful action. 

The repeated updates without correction constitute a pattern of negligence or willful noncompliance under the FCRA and can no longer be considered a valid attempt at resolution.

Company response to consumer: Closed with explanation