Consumer complaint received 2026-06-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Subject : Formal Complaint Regarding Account Restriction and Withheld Funds To Whom It May Concern, I am writing to formally express my concern regarding the restriction placed on my Bank of America account and the withholding of funds from a check in the amount of * * {$1700.00} * * that I deposited on * * XX/XX/year> * *. At the time of the deposit, I was informed that the check would take approximately one week to process and that the funds would be available by * * XX/XX/year> * *. When the funds were not deposited as expected, I contacted Bank of America on * * XX/XX/year> * *, to inquire about the status of the deposit. During that conversation, I was advised that the funds would instead be available on * * XX/XX/year> * *. However, on * * XX/XX/year> * *, I received my regular paycheck and attempted to pay my bills. To my surprise, my debit card was repeatedly declined. Concerned, I immediately contacted Bank of America to determine the cause of the issue. It was at that time that I learned my entire account had been placed under restriction. Prior to discovering this issue myself, I had not received any notification, communication, or explanation from the bank regarding the restriction of my account or the status of my deposited funds. As a result of these actions, I have been unable to access my money, including my paycheck and other available funds in my account. This situation has caused significant financial hardship, as I have bills due and am now facing late fees and other penalties through no fault of my own. The lack of communication regarding the restriction has made the situation even more frustrating and difficult to manage. I am respectfully requesting a written explanation detailing : 1. The reason my account was placed under restriction. 2. The status of the * * {$1700.00} * * check deposited on * * XX/XX/year> * *. 3. The reason I was not notified of the restriction before discovering it myself. 4. The steps necessary to remove the restriction and restore access to my funds. 5. A timeline for resolving this matter. 6. Information regarding reimbursement for any late fees, penalties, or financial damages incurred as a direct result of being unable to access my funds. I understand that banks may place holds or restrictions on accounts when necessary ; however, customers should be provided with timely communication and a clear explanation regarding actions that affect access to their funds. To date, I have not been given a reason for the restriction despite multiple inquiries. I request that this matter be reviewed and resolved immediately. If the issue can not be promptly resolved, I am prepared to file formal complaints with the appropriate regulatory agencies, including the Consumer Financial Protection Bureau, and pursue any other remedies available to me. Thank you for your prompt attention to this matter. I look forward to receiving a response and a timely resolution. Furthermore, because I was never notified that my account had been placed under restriction, I believe Bank of America should be responsible for any late fees, penalties, or other financial damages that I incur as a direct result of being unable to access my funds. Had I been properly informed of the restriction, I could have made alternative arrangements to ensure that my financial obligations were met on time. Instead, I only learned of the restriction after my debit card was declined while attempting to pay my bills. The lack of notice and communication has placed me in a difficult financial position, and I respectfully request that Bank of America reimburse any documented late fees or penalties resulting from my inability to access my account. Sincerely, XXXX XXXX XXXX Account Holder

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief