Consumer complaint received 2026-05-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: ALLIANT CREDIT UNION
State: PA

Complaint narrative:
Unauthorized fraudulent ATM withdrawals : XXXX {$200.00} cash withdrawal XXXX {$970.00} cash withdrawal {$9.00} ATM fee XXXX {$960.00} cash withdrawal {$9.00} ATM fee XX/XX/XXXX {$960.00} cash withdrawal {$9.00} ATM fee XX/XX/XXXX {$960.00} cash withdrawal {$9.00} ATM fee XX/XX/XXXX {$960.00} cash withdrawal {$9.00} ATM fee XX/XX/XXXX {$970.00} cash withdrawal {$9.00} ATM fee XX/XX/XXXX {$970.00} cash withdrawal {$9.00} ATM fee XX/XX/XXXX {$960.00} cash withdrawal {$9.00} ATM fee During the above period of time I was in a coma at a XXXX XXXX completely XXXX. My ATM card, phone ( which had an accessible folder with my ATM pin, passwords, etc. ) was compromised. On XX/XX/XXXX I filed disputes for these fraudulent ATM withdrawals with my bank Alliant Credit Union. On XX/XX/XXXX Alliant Credit Union advised- Date : XX/XX/XXXX RE : Case XXXX for card ending in XXXX Dear XXXX XXXX XXXX We have completed our investigation of the dispute received from you on XX/XX/XXXX for the following transaction ( XXXX ) : Date Description Amount Disputed Amount XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$970.00} {$970.00} We have determined that no error has occurred. If you are able to provide new information, you may request a reevaluation of your dispute. We have come to this conclusion because : Unfortunately, these charges were authorized, and the merchant completed the service requested, so we are unable to pursue recovery on your behalf. This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those. Should you have further questions or if you wish to request the documentation we relied upon to make our decision, please contact us so we may assist you. Please feel free to contact us at XXXX or via Alliant Online Banking if you have any questions. Sincerely, Alliant Credit Union Payment Disputes I contacted Alliant and advised that they had taken my dispute type in error. Their reasoning for denying my claim was stated as being that these were authorized XXXX charges. This is false. These were not XXXX charges. They were clearly fraudulent ATM withdrawals. I advised a Supervisor that the claim was taken improperly. After advising this, Alliant has not responded nor given a provisional credit. It should be noted that I returned to the XXXX on XX/XX/XXXX and spent another month inpatient here in XXXX being XXXX XX/XX/XXXX. After discharge I started reviewing all my finances as I was finally starting to clear the fog and the coma and everything else I had been through since XXXX. I originally reported the fraudulent activity in XXXX but the representative took the information down incorrectly disputing 3rd party financial institutions instead of the ATM withdrawals. I in turn cancelled the improperly filed 3rd party disputes and filed the proper disputes for the fraudulent ATM withdrawals as noted above.

Company response to consumer: Closed with explanation