Consumer complaint received 2024-07-10 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Consumer Financial Protection Bureau, XXXX XXXX. 
XXXX Office Case XXXX, XXXX x XXXX XX/XX/XXXX, XXXX Wells Fargo XXXX, XXXX XXXX Wells Fargo XXXX XXXX XX/XX/XXXX XXXX x XXXX case number ( XXXX ) XXXX Wells Fargo There are several additional personal cases now. This one is the XXXX harassment and neglect to credit my insurance since XXXX. I need Wells to correct this, pay interest and penalties sufficient to discourage Wells from continuing practices that continuously damaged me for the past several years. Despite 2 open cases and several attempts to correct your mistakes and inactions {$1000.00}, along with other interest and payments taken by Wells Fargo to destroy my credit and ability to maintain a correct credit score. I will be forced to follow up this demand with court action, and to reopen prior complaints made in XXXX, XXXX, XXXX, XXXX, and now XXXX. It appears these actions by Wells Fargo are deliberate, vindictive, or at a level of gross negligence to such a point that Wells Fargo should not be allowed to be licensed to continue business in the state of CA or elsewhere in the USA. Wells Fargo has lost in court and been compelled to pay penalties for related actions described in my most current, and several prior complaints. 

Wells Fargo has seized funds from my accounts, opened unauthorized loan applications, charged fees for services not provided and blocked competing companies from offering similar products in a timely fashion Wells Fargo has failed to grant administrative relief as directed by consumerfinance.gov and others. I hereby request all relief available through this agency and others. This is an appeal to consumerfinance.gov for assistance and immediate action. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX XXXX ( XXXX ) XXXX consumerfinance.gov Your complaint has been sent to the company. 
We have received your complaint and sent it to the company for a response. 

We will let you know when the company responds. The response should include the steps they took, or will take, in response to your complaint. 

You should receive a status update within the next 15 days. 

COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage ISSUE Applying for a mortgage or refinancing an existing mortgage. 
Return of all penalties and overpayment XX/XX/XXXX to this date XX/XX/XXXX Return of insurance premium and interest, administrative and legal cost to date Audit of my Wells accounts for additional actions by Wells to this date XX/XX/XXXX. 


Insurance has beenin place since XXXX, Wells Notified multiple times beginning XXXX to this date, XX/XX/XXXX, monthly. In addition, failure to properly notify or account for Wells Fargo initiated, unauthorized payments, credits, and penalties including alleged failure to maintain required insurance, Wells Fargo simply took the funds improperly with mailic, repeatedly : One attachment Scanned by XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief