Consumer complaint received 2025-05-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Credit card company forcing arbitration
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
REGISTER MAIL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : Capital One Financial Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : Instruction Sheet + Addendum to IRS Form XXXX Submission Debt Cancellation and Trust Indenture Act Compliance. 



Dear Capital One + General Counsel + Corporate Secretary XXXX XXXX XXXX, This letter accompanies IRS Form XXXX for the cancellation of debt on my account. The XXXX was due to be issued by XX/XX/XXXX. It has not been received resulting in this correspondence. Please ensure the proper processing of this form so I can accurately complete/ amend my tax return, as all cancellations and settled debt must reflect on my XXXX tax filing for the year. 



Request for Proper Remittance and Compliance : XXXX. Kindly remit the XXXX to the Treasury Department to ensure the proper processing of my tax obligations. 

XXXX. Please send a copy of the completed XXXX by the United States Postal Service to me as receipt or confirmation of transmission. 

XXXX. Ensure the debt cancellation is reported to all relevant credit agencies in compliance with the Fair Credit Reporting Act ( FCRA ). 

Account Numbers ending in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and all linked cards. 

* Communication was initiated into your call center for resolve XX/XX/XXXX or XXXX XXXX XX/XX/XXXX. 

There are XXXX or more discrepancies found in the accounting ledger that violate : 15 USC 166b regarding late payments and 15 USC 1681 noting that you must not provide inaccurate information, in addition to 15 USC 1681b ( 2 ) regarding inquiries.

31 USC 1501 Documentary evidence requirement for Government obligations 15 USC 1692 ( e ) ( a ) communication without my 'direct consent. Violating 15 USC 1681n civil liability for willful noncompliance, 15 USC 1681o civil liability for negligent noncompliance.

Resulting in, false and misleading representation 15 USC 1692e Lastly, 31 USC 3123 and 3124 regarding payment obligation, the faith of the XXXX XXXX government pledges to pay in legal tender principal and interest on the obligations of the government issued chapter the Secretary of Treasury is responsible for paying interest due or accrued on public debt and Exemption from taxation. ( where applicable ). 

According to IRS Regulations ( 26 U.S. Code 6050P ) - Creditors must issue a Form 1099-C when they cancel a debt of {$600.00} or more. This applies to auto loans, credit cards, and other consumer debts.

Fair Credit Reporting Act ( FCRA ) ( 15 U.S. Code 1681c ) - Ensures accurate reporting of canceled debts. Credit bureaus must update your report if a lender reports a debt as canceled or settled. 

Truth in Lending Act ( TILA ) ( 15 U.S. Code 1601 ) - This requires lenders to disclose loan terms, interest rates, and fees. If an auto loan is forgiven, lenders must update loan records accordingly.

Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S. Code 1692e ) - Prohibits debt collectors from misrepresenting a discharged auto loan as still owed. If debt was canceled and still reported as active, it could be a violation. 

XXXX. Please update my credit report to show the debt as Canceled or Settled per IRS and FCRA guidelines. 

Provide written confirmation of this correction within 30 days. 

If no Form XXXX was issued, clarify why the loan is still being reported as owed. I also request that the securities be deposited into my XXXX Account as per my instructions. XXXX XXXX, Router Number : XXXX Account Number : XXXX Trustee Information : Trust Name : Capital One XXXX XXXX Trustee : The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I appreciate your prompt attention to this matter and request confirmation of compliance with the instructions above. Please confirm receipt and compliance with these instructions. Feel free to contact me at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Instruction Letter XXXX partially completed form. Please be sure to complete the blank areas for reporting accuracy. 

A BOND IRS FORM XXXX. Please complete as the Federal Deposit Insurance Corporation note as who should file instructions.

Company response to consumer: Closed with explanation