Consumer complaint received 2025-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
XXXX XXXX XXXX Respondents :XX/XX/XXXX TransUnion, XXXX XXXX XXXX XXXX Additional CFPB Case Numbers : TransUnion : XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX I am filing a consolidated complaint due to widespread, contradictory, and unlawful credit reporting across all XX/XX/XXXX bureaus and XXXX XXXX XXXX XXXX ( XX/XX/XXXX XXXX XXXX Each party has contributed separate violations of the FCRA and Metro 2 guidelines. Below is a detailed breakdown of every specific violation committed by each entity, supported by documented evidence. 


The XXXX XXXX credit card account in question has been reported with multiple different late-payment months across every bureau and the furnisher itself none of which match each other, none of which match XX/XX/XXXX payment data, and none of which are the result of a lawful investigation. 
This renders the reporting inaccurate, contradictory, unverifiable, and unlawful under the Fair Credit Reporting Act. 
Additionally, multiple entities have falsely closed disputes, failed to communicate results, failed to forward my evidence, and misrepresented the status of their investigations. 
As a young entrepreneur trying to build credit, secure transportation, access stable housing, and operate a business, these errors have caused severe financial setbacks and blocked my progress. 


VIOLATIONS BY XXXX XXXX XXXX XXXX Below are each violation, clearly listed : Failure to Provide Accurate Information to Bureaus Violation : 15 U.S.C. XXXX ( a ) ( XXXX ) ( A ) XXXXXX/XX/XXXX furnished different delinquency dates to each bureau, causing each bureau to display conflicting late payments : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX These contradictions violate the requirement to furnish accurate and consistent information. 

Failure to Conduct a Proper Furnisher Investigation Violation : 15 U.S.C. XXXX ( b ) ( XXXX ) ( A ) After receiving my disputes from the bureaus, XXXX XXXX XXXX Did NOT conduct a reasonable investigation Did NOT reconcile inconsistent payment histories Did NOT correct inaccurate information Did NOT supply uniform payment dates Failure to Correct Inaccuracies After Notice Violation : 15 U.S.C. XXXX ( b ) ( XXXX ) ( XXXX ) XXXX XXXX continued sending conflicting data, even after receiving multiple disputes. 

Failure to Report Based on Actual Account History Violation : Metro 2 Reporting Accuracy RequirementsXX/XX/XXXX internal records show : A specific due date ( XX/XX/XXXX ) A specific payment clearing ( {$2000.00} ) No late event aligned to the contradictory dates being reported This proves the reported late dates do not match their own system. 

Failure to Honor Hardship / Medical Requests Violation : Regulation XX/XX/XXXX+ FCRA Furnisher Obligations XXXX ignored my hardship request, did not respond in writing, did not apply protections, and kept reporting late marks. 

VIOLATIONS BYXX/XX/XXXXFailure to Maintain Maximum Possible Accuracy Violation : 15 U.S.C. XXXX ( b ) XX/XX/XXXX reported multiple different late-payment months : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX These contradict : XXXXXX/XX/XXXXTransUnionXX/XX/XXXXOther internal XX/XX/XXXXrefreshes Failure to Conduct a Reasonable Reinvestigation Violation : 15 U.S.C. XXXX ( a ) ( XXXX ) ( A )XX/XX/XXXX closed disputes without : Verifying which late date was correct Comparing bureau data Reconciling XX/XX/XXXX inconsistencies Failure to Forward ALL Evidence to the Furnisher Violation : 15 U.S.C. XXXX ( a ) ( XXXX ) ( A ) Rep XXXX admitted that the reinvestigation relied solely on what XXXX sent NOT the evidence I submitted. 

Improper Notification of Dispute Results Violation : 15 U.S.C. XXXX ( a ) ( XXXX ) ( A ) XX/XX/XXXX: Sent me mail & online notices saying the dispute was closed CFPB portal still shows OPEN Sent to Company This means XX/XX/XXXX did NOT properly notify CFPB or misrepresented the status. 

Failure to Delete Unverifiable Information Violation : 15 U.S.C. XXXX ( a ) ( XXXX ) ( A ) Because XX/XX/XXXXcan not determine : Which delinquency date is accurate Whether any date is accurate The late MUST be deleted. 

VIOLATIONS BYXX/XX/XXXX Failure to Maintain Maximum Possible Accuracy Violation : 15 U.S.C. XXXX ( b )XX/XX/XXXX is reporting : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX These dates contradict every other bureau and XXXX XXXX. 

Failure to Forward Evidence to Furnisher Violation : XXXX ( a ) ( XXXX ) ( A ) Rep XXXX stated XX/XX/XXXXhad nothing showing despite evidence I submitted. 
That means XX/XX/XXXX never forwarded my documents to XXXX XXXX. 

Failure to Provide Notification of Reinvestigation Results Violation : XXXX ( a ) ( XXXX ) XX/XX/XXXX did not send me completed results despite closing the dispute on their end. 

Failure to Delete Unverifiable Information Violation : XXXX ( a ) ( XXXX ) XX/XX/XXXX could not verify any specific late date. 

VIOLATIONS BY TRANSUNION Failure to Conduct Reasonable Reinvestigation Violation : XXXX ( a ) ( XXXX ) ( A ) Rep XXXX confirmed the dispute was closed without reviewing any documents. 
This is a textbook reinvestigation violation. 

Failure to Forward Evidence Violation : XXXX ( a ) ( XXXX ) ( A ) TransUnion never sent my evidence to XXXX XXXX because they never reviewed it. 

Reporting Conflicting Payment History Violation : XXXX ( b ) TransUnion shows XX/XX/XXXX late no other bureau or XXXX XXXX shows this same month consistently. 

Failure to Delete Unverifiable Information Violation : XXXX ( a ) ( XXXX ) TransUnion can not determine when or if the late occurred.

METRO 2 VIOLATIONS BY ALL PARTIES These apply to XX/XX/XXXX, TransUnion, AND XXXX XXXX : XXXX. Historical Payment XXXXrofile Inconsistency Payment history must be uniform. Instead, all parties display : Different dates Different severity Different cXX/XX/XXXXes XXXX. Compliance Condition CXX/XX/XXXXe Errors Hardship NOT applied. 

XXXX. Mixed Month Reporting Non-chronological late coding strictly prohibited. 

XXXX. Discrepant Data Across Repositories A single tradeline can not legally have XXXX different histories. 


The inaccurate reporting has : Prevented me from getting reliable transportation Blocked housing approvals Limited my income opportunities Damaged my business growth Hurt my ability to function as a responsible young adult These reporting failures have real-world consequences that are harming my stability, mobility, and financial progress.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief