Consumer complaint received 2026-03-03 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
continuation of my previous cases filed. Now I have more clear the total amount and what is going on. Since XXXX, I have worked in BOA shortly, upon separation, they forced me to close my check account with them, my only checking account which I established back in XXXX. Also, they forbid me to open a checking account with them.... I didn't know why they needed to do this to me and causing me so inconvenient for my funding. BOA was helding all my funds at that time. I guessed that was their rules and regulations. Without chasing why? I went to XXXX bank and opened my checking account over there. Ever since, that is my only checking account. I don't need that much checking account for individual use. So, XXXX was a critical year for my dividend funding. Before, those dividends would automatically transfer back to my BOA checking account XXXX. Upon being forced to close, these funds supposedly stay in my XXXX cash balance with XXXX. And, I supposedly get a Tax Report each year. But, ever since I lost my checking account with BOA, I was also being blocked to see that funding exists from XXXX, online App shows " XXXX '' cash balance. no letters, no document inform me with all these funds either. I was thinking that I didn't have any trading during these years, so I didn't get any annual tax report. But, as I went back to check some of my old statements. whenever the dividend is issued from BOA or XXXX. the same day or the next few days : there will be a " ACH XXXX '' debit that has the same amount. XXXX staff told me all different stories. One said they are ATM machine withdrawal, XXXX XXXX said someone set up another small business account for me in New Mexico and requested a fund transfer to that account the first time I talked to her back in XXXX XXXX. Now she wipes out all that she said again. For 10 years, this is my first time time seeing my Tax Report from XXXX. No email, no letter documents, no 1099 for 10 years. This is a serious violation! Financial institutions are obligated to send 1099 whenever a consumer has over {$10.00} interest or dividend incurred at the end of the year. I have no problem with XXXX bank regarding the same issue. XXXX bank will send me an email for my self directed investment account statement every month even if it was set for paperless. While XXXX kept telling me because my account was a self directed investment with a paperless doc. set up. So, they have no obligation to send any paper doc to me. This statement can't stand. In the meantime, I did receive the tax report for XXXX. The statement is self contradicted. With XXXX, I filed 2 cases : XXXX XXXX XXXX # : XXXX, and # : XXXX on XX/XX/XXXX. No one at XXXX side had given me any update for those cases, but just pushed me to chase BOA side. Now, they said I have no cases with XXXX and needed to file a case with XXXX -- from XXXX XXXX. She now promised to file a case with XXXX and get back my lost fund. Now, with 10 tax reports on hand. {$330.00} in XXXX, {$580.00} in XXXX, {$840.00} in XXXX, {$1000.00} in XXXX, {$1100.00} in XXXX, {$1100.00} in XXXX, {$1200.00} in XXXX, {$1300.00} in XXXX, {$1400.00} in XXXX, {$1100.00} in XXXX. Total : {$10000.00} I put my own money to invest in these two company stocks and had been taking the risk of the stock fluctuation since XXXX. I should be in title for these dividends amount issued! Now, since I didn't receive the previous 9 years 1099 from XXXX. How do I file my lag behind IRS income tax? Will I get punishment for fees or interest incurred from the IRS? Who should respond for those punishment fees? They put me into an unfair situation with the IRS. The lost funds amount wasn't {$8800.00} said by the BOA XXXX department on XX/XX/XXXX XXXX also {$10000.00} when I discovered another 11 fraudulent transactions, 10 years tax reports shows : {$10000.00}. BOA and XXXX gave me this run around without exerting their full faith and due diligence to help me recover my lost funds even when we discovered these fraudulent 23 transactions, fraudulent checking account, fraudulent credit card account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation