Consumer complaint received 2026-02-03 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Coinbase, Inc.
State: NC

Complaint narrative:
Dear Coinbase Support Team, I am submitting this formal complaint regarding my XXXX loan and the events that led to its liquidation. I demand a refund of damages based on the complaint below of {$2100.00} or the current market rate of XXXX XXXX. 

When the market dropped approximately 30 %, I took immediate action to protect my loan-to-value ( LTV ) ratio by adding collateral. At approximately XXXX XXXX I added {$400.00}, and those funds were applied immediately. Later, between roughly XXXXXXXX XXXX., I added another {$400.00}. This second deposit was placed on hold and was not reflected in my collateral or LTV in real time. Because it was not credited immediately, my position was liquidated. 

This inconsistency in how deposits were processed during a high-volatility period directly contributed to my liquidation. During volatile markets, timing is critical. A platform that delays or restricts immediate transactions during these moments prevents users from managing risk and undermines trust in the system. 

I also want to present the math that supports my concern : I had approximately {$2200.00} in collateral before the drop. 

A 30 % market drop reduces {$2200.00} to about {$1500.00}. 

My loan was about {$1600.00}. 

At that point, LTV = {$1600.00} {$1500.00} 103.9 %, approaching liquidation. 

If my {$400.00} deposit had been credited immediately, my collateral would have become about {$1900.00}. 

New LTV = {$1600.00} {$1900.00} 82.5 %, which is below an 85 % threshold and should be safe from liquidation. 

This shows that timely crediting of my deposit could have kept my loan below the liquidation threshold. 

Additionally, before these events I had around {$3200.00} in my Coinbase wallet. After the drop and liquidation, I was left with only about {$300.00} {$400.00} visible, plus pending amounts. Even accounting for a 30 % drop, the remaining funds do not align with expected values. I believe funds may be missing or not clearly accounted for. 

A major issue is the lack of transparency in Coinbases interface and support tools : There is no clear ledger showing balances before and after transactions. 

When moving funds, the platform does not show how a transaction affects the running balance. 

Support representatives stated they can not see my balance at the time transactions occurred. 

There is no clear liquidation history or breakdown showing what was taken and how it was calculated. 

Without a transparent ledger, users can not independently verify balances, collateral levels, or liquidation amounts. This makes it extremely difficult to trust or audit account activity. 

Based on my records and calculations, I reasonably expected to retain approximately {$1800.00} in value ( including added funds and remaining collateral ). Instead, my balances dropped to a fraction of that amount with no clear accounting. 

As a result, I am formally requesting : A full review of my account and liquidation event A complete ledger showing balances before and after each relevant transaction A detailed breakdown of exactly how much was liquidated and why Clarification on why XXXX deposit was instant and another was held under similar conditions Remediation for any errors or inconsistencies found In addition, due to the financial harm caused by these inconsistencies and the resulting liquidation, I am formally demanding a refund of {$2100.00} in damages, representing the value I believe was improperly lost or liquidated under inconsistent system behavior. 

If this matter can not be resolved satisfactorily, I intend to escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ) and other appropriate regulatory bodies. 

My goal is not only resolution for my case but also improved transparency so users can confidently track their funds and manage risk during volatile markets. 

Thank you for your time and attention. I look forward to your prompt response. 

Sincerely, XXXX XXXX, XXXX

Company response to consumer: Closed with monetary relief