Consumer complaint received 2025-01-31 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I am writing to formally file a complaint regarding a disturbing incident that occurred at one of Bank Chas 's branches, involving an attempted fraud by a bank employee. 

During my visit to the branch, a bank employee provided me with a phone number to contact customer service. To ensure accuracy, I confirmed the number twice before calling. However, upon dialing the number, the person who answered, claiming to be a Bank Chas representative, began asking suspicious and excessive personal questions, including sensitive details that seemed inappropriate for standard verification. 

Feeling uneasy, I immediately checked the phone number again and informed the bank employee about the unusual questions being asked. The employee dismissed my concerns, assuring me that such questions were part of the usual verification process and urged me to continue the call. However, as the conversation progressed, my suspicion grew stronger, prompting me to terminate the call immediately. 

When I confronted the employee, he appeared nervous and reluctantly handed me a different card with what he claimed to be the correct customer service number, alleging that I must have miswritten the number. This further heightened my concerns about possible fraudulent activity within the branch. 

Following this incident, I requested to speak with the branch manager to escalate the matter. Unfortunately, it became evident that the manager was also complicit or, at the very least, dismissive of the issue, further raising serious concerns about the integrity of the staff at this branch. 

This incident is highly alarming, as it suggests potential internal fraud or negligence that could put customers at risk of financial and personal data theft. I urge the bank to take immediate action to investigate this matter, ensure accountability, and implement stricter security measures to protect customers from similar experiences in the future. 
Since I received no support from the bank, I felt compelled to contact the Federal Trade Commission ( FTC ) to report the fraud attempt. After reviewing my case, they strongly advised me to withdraw all my funds from my account due to potential security risks. 

However, this experience has left me deeply distressed and extremely cautious about trusting any other bank. It is unsettling that such fraudulent activities could occur within a reputable institution like Bank Chas, involving its own employees. The psychological pressure and XXXX  caused by this incident have made me hesitant to engage with any banking institution, fearing similar deception. 

Given the severity of this situation, I demand an immediate investigation into the actions of the employees involved and a formal response detailing the measures being taken to address this matter. I also expect reassurance from the bank regarding its security protocols and the protection of its customers. 

I trust that the bank will take this issue seriously and respond promptly. Please confirm receipt of this complaint and provide me with an update on the next steps. 
bank address : XXXX XXXX XXXX, XXXX, Pennsylvania

Company response to consumer: Closed with explanation