Consumer complaint received 2026-04-22 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Lennar Financial Services, LLC
State: TX

Complaint narrative:
Overview The lender, Lennar Mortgage, has engaged in a pattern of deceptive practices, coercion, and repeated failures to provide accurate federal disclosures ( TRID ) during the closing process for a DSCR mortgage. After being promised a {$6000.00} seller credit for purchasing a XXXX XXXX, we learned that we are required to use Lennar Mortgage and XXXX XXXX in order to obtain the credit. However, Lennar padded the closing costs with fees that went back to the seller 's affiliated companies. We were willing to negotiate terms. However, despite multiple notifications of errors, the lender has consistently provided documents with incorrect financial figures and used high-pressure tactics to force signatures on inaccurate disclosures. They have promised accurate paperwork multiple times and missed promised timelines. When sent reminders, they have responded saying they will get it within XX/XX/XXXXdays, or XXXX hours, even though those timelines are already passed. Primary Lender Representative : XXXX XXXX ( XXXX ID : XXXX ) Chronological Events & Actions Taken XX/XX/year> : When asking clarifying questions, our representative stated repeatedly that he did not know the answers. He made inaccurate statements saying that we already agreed to terms we had never discussed. The company representative also repeatedly sent emails demanding signature, and threatened a $ XXXXper-day penalty fee ( per contract ) for " holding up the process. '' The lender agreed to revised terms for the loan, including APR and discount points, but provided a Closing Disclosure ( CD ) containing old figures. When I asked for the corrected disclosures before signing, he stated that I had to sign or would risk losing the loan. He promised new closing disclosures within XXXX business days. XX/XX/year> : I sent an email again requesting the revised closing disclosures, and was told I would get them in XXXX business days. This was the XXXX business day. XX/XX/year> : I sent an email again requesting the revised closing disclosures, and was told they were not ready. XX/XX/year> : At XXXX am, the lender provided a Closing Disclosure ( CD ) containing significant errors in the seller credit and other closing costs. We then received an email and form from XXXX XXXX stating our final cash to close amount and disclosures, relying on the inaccurate figures, and stated that we must wire the money by XXXX business days before closing ( which would be XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX ). The agreed-upon credit was {$6000.00}, but the lender listed it as {$2400.00}. It listed Hazard insurance for {$1300.00} due at closing, even though we had already provided receipts for paid in full on XX/XX/XXXX. Furthermore, the lender incorrectly listed a {$1300.00} hazard insurance premium as " Paid at Closing, '' despite having received proof of payment ( " Paid Before Closing '' ) on XX/XX/XXXX. It was missing credits for seller-paid prorated figures. I formally requested a correction via email, phone, and SMS with both several company representatives. The loan officer has been unresponsive to multiple emails from both the borrowers and the title company, often replying outside of business hours or with " out of office '' notifications. The only response I received was a phone call with XXXX XXXX, telling us to contact Lennar Mortgage representative, as they were responsible for providing accurate figures. XX/XX/year> : The representative acknowledged the error, but insisted I sign the incorrect documents to meet a deadline, promising a fix later. The lender sent additional documents that still contained the incorrect closing figures and cash to close. We finally received a response from Lennar Mortgage. XX/XX/year> : We again emailed with our questions, and received a promise of a response and final cash-to-close at least XXXX before closing, even though that deadline had already passed. A new set of documents was provided late afternoon, which for the first time, included a vague, nondescript Prepayment Penalty with no specific explanation and Lack of Escrow. This significant financial term was never previously disclosed and contradicts prior assurances that the loan could be paid off early. When we asked for clarification, XXXX falsely claimed we already knew and agreed to these. The new documents still contained errors that affected cash to close. We were urged to wire cash-to-close without knowing the accurate amount required for our wire transfer, with the promise of a refund. XX/XX/year> : As of XXXX hours before the scheduled closing on XX/XX/XXXX, the lender has still not provided an accurate, balanced Closing Disclosure. We have received more documents to sign today that still contain the inaccurate figures, and another inaccurate cash-to-close number. We received for the first time an escrow waiver and an incomplete XXXXpage document in the portal that states The Cash to Close amount referenced in the Costs at Closing section on page XXXX and the Calculating Cash to Close section on page XXXX represent cash to close associated with fees and costs incurred for this loan transaction. We have not received answers to our questions or a finalized and corrected cash-to-close statement. From XXXX, we received a final XXXX transaction document with incorrect figures still in place. Summary of Complaints : Coercion : The lender sent numerous bold and underlined emails, and made verbal statements attempted to force the signing of legally binding financial documents known to be inaccurate through the threat of daily financial penalties or loss of sale. XXXX Violations ( XXXX ) : The lender has repeatedly failed to provide a corrected Closing XXXX within the federally mandated three-business-day window prior to closing. The lender sent us waivers to sign only after we pointed out the inaccuracies. Deceptive XXXX Practices : Promising seller credits, but only if the consumer agrees to use their affiliated companies. The late-stage introduction of a prepayment penalty and the consistent inaccuracies regarding closing costs suggest deceptive lending practices. False statements : The lender representative made several false statements in response to our questions or requests regarding significant matters, claiming that we had already agreed to such terms, including the XXXX and XXXX XXXX. Refusal to Answer Questions : Questions from myself, my husband, and my realtor were repeatedly dismissed or left unanswered. We were ignored, yelled at and presented with false statements when seeking clarification of changing numbers, missed deadlines, or inaccurate documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation