Consumer complaint received 2025-06-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: AMERICAN HONDA FINANCE CORP
State: AZ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX. 
Customer Relations Department XXXX. XXXX XXXX XXXX, CA XXXX Subject : URGENT : Demand for Full Refund/Buyback Persistent, Documented, and Unresolved Vehicle Data Sharing Defect in XXXX XXXX XXXX ( XXXX : XXXX ) - Case # XXXX, Case # XXXX Dear American XXXX XXXX XXXX, XXXX XXXX Customer Relations, This letter serves as a formal and urgent demand for a full refund or buyback of my XXXX XXXX XXXX with compensation, XXXX : XXXX. I have been experiencing a persistent and severe defect with the vehicle 's " Vehicle Data Sharing '' system since approximately XX/XX/XXXX, which has remained unresolved despite my repeated attempts to seek repair from an authorized XXXX dealership over the past 2 years. 

The core issue lies with the inability to enable " Vehicle Data Sharing, '' which is consistently " OFF '' in the XXXX application and can not be activated from within the vehicle 's infotainment system. This fundamental defect renders numerous advertised and paid-for features completely inoperable, including but not limited to : * Remote Start and other Remote Features * Wi-Fi Hotspot functionality * Automatic Collision Notification * Stolen Vehicle Locator * Link Features * Driver Feedback This significantly impairs the use, value, and safety capabilities of a vehicle I purchased new with the expectation of full functionality. 

I have diligently brought this issue to the attention of your authorized service center, XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, AZ ), on multiple, documented occasions. My attempts to secure a repair are clearly detailed in your service records : XXXX. XX/XX/XXXX ( XXXX XXXX # XXXX ) : While primarily for an oil change, this visit demonstrates an early opportunity for the dealership to address existing issues. 
XXXX. XX/XX/XXXX ( Repair Order # XXXX ) : The service invoice for this visit explicitly documents my complaint : " CUSTOMER STATES DATA SHARING WILL NOT TURN ON. PLEASE CHECK AND ADVISE. '' Despite this clear acknowledgment, no repair was performed for this issue, as indicated by the " XXXX '' charge for parts and labor related to this complaint. 
XXXX. XX/XX/XXXX, and XX/XX/XXXX ( Repair Order # XXXX ) : During these consecutive visits, the service invoice again confirms the persistent problem : " CUSTOMER STATES THE DATA SHARING HAS NOT WORKED FOR AWHILE, UNABLE TO XXXX ELECTRICAL. '' Again, despite the dealership even noting a potential " electrical '' component, no repair was performed or attempted on the data sharing system. The vehicle was returned to me with the defect unresolved. 
XXXX. XX/XX/XXXX ( Repair Order # XXXX ) : My most recent visit to XXXX XXXX again documented the issue : " C/S CUSTOMER STATES THE XXXX XXXX XXXX DOES NOT WORK. PHONE : XXXX XXXX. PROVIDER : T-MOBILE. '' Crucially, this invoice further states that the issue is " XXXX UNDER REVIEW WITH TECH LINE ASSISTANCE, PENDING DECISION FOR GOODWILL ASSISTANCE. '' This clearly indicates that American Honda Motor Co. , Inc. and its technical support are directly aware of this specific, ongoing, and unresolved defect in my vehicle. Despite this internal review, no repair was performed during this visit. 

Adding to my frustration, the vehicle 's infotainment system displays a contradictory message stating, " This setting is locked because certain active services require data sharing. To disable data sharing services, download and use the XXXX app, '' while the XXXX app itself shows the feature as " OFF '' and provides no means for activation. I also have documented communications ( text messages with '' XXXX '' ) indicating a persistent struggle to receive updates or a resolution from Honda representatives, with statements like " The gentleman from Honda has not been answering us. '' Furthermore, I have been paying for subscription services that are rendered useless by this unaddressed defect. 

This constitutes a substantial defect that has not been repaired within a reasonable number of attempts by an authorized dealership, fitting the criteria for a " lemon '' vehicle under consumer protection laws. It has been nearly a year since this problem emerged, and it continues to severely impact the functionality and enjoyment of my XXXX XXXX XXXX. 

I demand a full refund for my vehicle, including all purchase costs, taxes, registration fees, and any incidental damages or costs incurred due to this defect ( such as non-functional subscription fees ). 

I expect a prompt and substantive response from American Honda Motor Co. , Inc. outlining a plan for a full refund or a mutually agreeable buyback with compensation of my vehicle within 10 business days of the date of this letter. Please be advised that I am prepared to pursue all available legal remedies, including but not limited to, actions under my state 's Lemon Law, to protect my consumer rights.

Thank you for your immediate attention to this critical matter. 

Sincerely, XXXX XXXX XXXX, XXXX. 

Enclosures : * Copies of XXXX XXXX XXXX Invoices : # XXXX ( XX/XX/XXXX ), # XXXX ( XX/XX/XXXX ), # XXXX ( XX/XX/XXXX & XX/XX/XXXX ), # XXXX ( XX/XX/XXXX ) * Screenshots of XXXX XXXX showing " Vehicle Data Sharing OFF '' and impacted features * Screenshots of vehicle infotainment display messages regarding data sharing lock * Screenshots of text message communications regarding unresolved issue and difficulty reaching Honda * Copy of Contact Card for XXXX XXXX with Case # XXXX and # XXXX What shall we say about such wonderful things as these? If XXXX is for us, who can ever be against us? 
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation