Consumer complaint received 2026-01-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
XXXXSince October, I have been attempting to have unauthorized charges reversed after my account was compromised. During this breach, the following individualsXXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXwere added to my account without my knowledge, authorization, or consent. These additions were fraudulent and directly resulted in unauthorized transactions.XXXXUpon discovering this activity, I promptly notified Barclays and initiated fraud claims in accordance with your established procedures. Despite my timely notification and repeated follow-ups, the fraudulent charges have not been properly resolvedXXXXAfter conducting a detailed review of my account statements, I identified a recurring issue in which Barclays applied both a credit and a corresponding debit associated with the same disputed transactions. This accounting treatment effectively negated the credit and allowed the fraudulent charges to remain on my account, contrary to the purpose of the dispute process.XXXXHere are the transaction in question:XXXXStatementPeriodStartXXXXStatementPeriodEndXXXXSectionXXXXPersonXXXXCardEnding\tTransactionDate\tPostingDate\tDescription\tFunPoints\t Amount XXXXChargeTypeXXXXOther Credits\tAccount-levelXXXX XXXX XXXX XXXX XXXXCreditXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXOther CreditsXXXXAccount-leveXXXX XXXX XXXX XXXXCreditXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXXDebitXXXXOther CreditsXXXXAccount-XXXX XXXX XXXX XXXX XXXXCreditXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXX XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXXOther CreditsXXXXAccount-XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXOther CreditsXXXXAccount-XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXPurchase XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXOther Credits\tAccount-levelXXXX XXXX XXXX XXXX XXXXCreditXXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXOther Credits\tAccount-XXXX XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXOther Credits\tAccount-XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXXOther CreditsXXXXAccount-XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXXXXXOther CreditsXXXXAccount-XXXX XXXX XXXX XXXX XXXX XXXXCreditXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXXPurchase ActivityXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDebitXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation