Consumer complaint received 2019-10-22 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: Statebridge Company
State: FL

Complaint narrative:
TO WHOM IT MAY CONCERN THIS COMPANY IS FRAUDLENT, THEY ARE STATING I AM NOT MAKING MY MORTGAGE PAYMENTS, AND I HAVE PROVIDED THEM PROOF OF ALL PAYMENTS. I HAVE REQUESTED THEM TO PROVIDED ME WITH A DETAIL LEDGER. I AM DISPUTING THE AMOUNT THEY SAY I OWE, I HAVE TRIED TO RESOLVE THIS ISSUE SINCE XXXX, BUT THEY ARE MARKING MY COMPLAINTS AS DUPLICATE COMPLAINTS. I am providing you with a copy of all checks that was cashed from XXXX-up until XX/XX/XXXX. I CANT EXPRESS HOW DISAPPOINTED/FRUSTRATED AND ANGRY WITH THIS COMPANY. This is unacceptable how they Treat people. I am a consumer who feels like this COMPANY should be put out of business. I will say XXXX ; I truly appreciate you taking the time out of your busy schedule to help clear this mess up. Like you stated, WE ARE NOT GETTING ANY ANSWERS from these people just RIDOUSLY I did speak with XXXX who supposed to be the Operation Manager ( He sounded just like XXXX ) SO now we giving out FAKE NAMES. Whoever XXXX was, if he was a MANGER, WHY he waited over 3 months to call me ( smh ) He was rude, didnt let me talk and VERY UNPROFESSIONA. At the END of Day, I am trying to bring my account current. This XXXX XXXX said, you need to be concerned about paying the balance. YES, I am EXTREMLY CONCERNED especially when STATEBRIDGE should have never cashed CHECKS IN THE WRONG AMOUNT. IM trying to get an UNDERSTANDING OF where my payments are since THIS RUDE COMPANY is sending back payments. So XXXX, I am trusting and praying we can get this RESOLVED ASAP. Its only been since XXXX, THAT I HAVE been requesting information on my ACCOUNT. I need a LEDGER sent to me via email NOT a PAYMENT history. IM requesting a LEDGER for my ACCOUNT ASAP. Just in case your cash management is not sure what I am looking for ITS : ledger is a complete statement ( or record ) of every payment you have made, and the dates that the rent covered. The ledger also shows if you have ever failed behind on Payment. From the months of XXXX XXXX, I have attached copies of the payments that were made which equal to the amount of {$12000.00}, which breaks down to {$1000.00} ... XXXX I paid every month for 12 months. As of XXXX, XXXX my payments increased to {$1000.00} ( {$5.00} difference ) I made {$1000.00} payment in XXXX, From XXXX to XXXX I continued to pay {$1000.00}, I take full responsibility for not paying the total amount, It was not done Intent ally, I totally forgot and continued to make the {$1000.00} State bridge is also wrong for CASHING MY CHECKS in the wrong amount. So, from XXXX XX/XX/XXXX I was short {$5.00} each month which should have been only. You received {$7300.00} for XXXX. XXXX you received {$1000.00}, From XXXX you received {$4100.00} when you should have received {$4200.00} which was the new payment of {$1000.00}. If you SUBTRACT {$4200.00} FROM {$4.00}, XXXX there is a {$20.00} difference for that year of XXXX. For XXXX, I continued to make the payment of {$1000.00} which should have been in the amount of {$1000.00}. As of XX/XX/XXXX State Bridge Received {$4400.00} for the months of XXXX, XXXX, NO PAYMENT IN XXXX, BUT 2 PAYMENTS IN XXXX  FOR XXXX AND XXXX. State bridge should have received {$4200.00} which was the payment of {$1000.00}. There is a {$56.00} Difference. Here where the problem is STATEBRIGE IS STATING THEY NEVER RECEIVED XXXX OR XXXX. THE ATTACHED STATEMENT AS OF XX/XX/XXXX SHOWS UNPAID BALANCE OF {$530.00}. AS OF XXXX, XXXX????? WHAT IS THIS ABOUT WHERE IS THE AMOUNT COMING FROM??? THESE NOT EVEN MY MONTLY PAYMENT. THEN XXXX SHOWS {$1000.00} WHICH STILL IS MY MY MONTHLY PAYMENT. XXXX shows the correct amount of {$1000.00}, and XXXX is where my new payment of {$1100.00} became effective. MY CONCERNS ARE WHERE MONEY IS BEING APPLIED. XXXX PAYMENTS WERE RECEIVED. I WAS INFORMED XXXX SENT XXXX PAYMENT BACK IN XXXX, XXXX 3 MONTHS LATER ( HORRIBLE ) I ALSO WAS ADVISED XXXX PAYMENT WAS SENT BACK AS WELL, BUT I HAVE NOT RECEIVED THE ORIGINAL CHECK BACK AS OF XX/XX/XXXX. I AM ALSO AWARE THAT I HAVE {$1000.00} DOLLARS SITTING IN AN EXPENSE ACCOUNT. THIS WHOLE ORDEAL HAS BEEN A JOKE, IM PRAYING CONSUMER FINANCIAL INVESTIGATES THIS COMPANY ASAP. I AM NOT THE ONLY VICTIM. ITS SO MANY HORRIBLE COMPLAINTS ABOUT THE SAME EXACT THING IM COMPLAINING ABOUT. THIS COMPANY IS FRAUD .... AND TAKING PEOPLE MONEY. THE TOTAL AMOUNT I OWE TO THIS COMPANY IS $ XXXX XXXX- XXXX {$1000.00}. XXXX {$1100.00}, & XXXX & XXXX XXXX XXXX. LETS NOT MENTION I STILL HAVE {$1000.00} SITTING IN THIS SO CALLED EXPENSE ACCOUNT. MY TOTAL I HAVE IS {$4300.00}., ALSO, AS OF XX/XX/XXXX I RECEIVED ANOTHER STATEMENT WITH NOW A DIFFERENT AMOUNT OF {$870.00}. FOR XX/XX/XXXX. WHY IS THE AMOUNTS CHANGING???? LIKE I SAID SOMETHING IS FISY/FRADULENT WITH THIS COMPANY. NOTHING IS ADDING UP CORRECTLY. PLEASE REVIEW THIS ASAP AS I HAVE ALREADY BEEN WAITING FOR STATEBRIDGE TO RESPOND TO MY COMPLAINT WITH CONSUMER FINANCIAL. This is BASIC MATH. PLEASE PROVIDE THE LEDGER ASAP AS WELL. I REQUESTED OVER 30 DAYS AGO, A COPY OF MY ORIGINAL LOAN DOCUMENTS FROM XXXX HAVE NOT RECEIVED THEM, BUT LAW THIS SHOULD BE PROVIDED UPON MY REQUEST. I HAVE ALSO ATTACHED THE REFUND CHECK FROM XXXX XXXX  THAT WAS SENT TO STATEBRIDGE. IN XXXX OH, I NEVER RECEIVED THIS CHECK ( ONCE AGAIN FRAUD ) ) WHERE IN MY OVERAGE PAYMENT???? 

SINCERELY, XXXX XXXX OWNER XXXX XXXX XXXX, XXXX XXXX, FL XXXX Loan no. XXXX

Company response to consumer: Closed with explanation