Consumer complaint received 2025-07-08 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Upstart Holdings, Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Re : Request for Debt Validation and Cease of Collection Activities To Whom It May Concern : Pursuant to my rights under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g et seq., and associated Consumer Financial Protection Bureau ( CFPB ) rules, this correspondence serves as a formal request for validation and verification of an alleged debt that your agency has asserted against me.

At this time, I do not acknowledge liability or indebtedness with regard to the referenced matter. No payment will be remitted unless and until full validation of the debt is provided in accordance with federal law.

Pertinent Account Information ( as reported by your agency ) : Open Date : XX/XX/XXXX Status Updated : XX/XX/XXXX Original Balance : {$1500.00} Current Balance ( as of XX/XX/XXXX ) : {$0.00} Current Status : Closed. {$1700.00} written off. 


Request for Complete and Legally Sufficient Validation : You are hereby formally requested to provide the following documents and evidence to substantiate your legal right to collect on the aforementioned debt : Original Creditor Agreement A signed and dated copy of the original credit agreement or contract bearing my signature, establishing my legal obligation to repay the alleged debt. 


Itemized Accounting A full accounting and transaction history detailing all debits, credits, interest charges, fees, adjustments, and payments that comprise both the original and current balance. 


Bill of Sale A copy of the bill of sale or purchase agreement reflecting the legal transfer of the account from the original creditor to your agency, including the effective date and scope of transfer.

Flow Agreement and Forwarding Documentation A complete copy of any flow agreement or forwarding contract that outlines the nature of the relationship between any prior servicers or collection entities and your agency regarding this debt. 


Transfer and Assignment of Rights All applicable transfer or assignment agreements between the original creditor and any subsequent assignees, including your agency, demonstrating a lawful and continuous chain of title.

Proof of Legal Ownership or Collection Authority Documentation confirming your current legal ownership of the debt, or proof of your agencys legal authorization to act as a duly appointed agent on behalf of the current creditor or debt owner.

Permissible Purpose Disclosure An explanation and proof of your permissible purpose to collect and report this debt under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b, including your authority to obtain or furnish information related to this matter to any credit reporting agency. 



Cease and Desist Demand : Until such time as the above requested documentation is provided, you are hereby directed to immediately cease and desist from the following : Any and all collection communications, including but not limited to telephone calls, emails, text messages, or mailed correspondence ; Reporting or furnishing of information regarding this debt to any consumer reporting agencies ; Threats of legal action or initiation of litigation. 


All communication related to this matter must be conducted in writing only, and limited exclusively to furnishing the documentation requested herein for purposes of validation. 

Legal Notice and Reservation of Rights : Please be advised that failure to comply with this request and continued collection efforts absent sufficient validation may constitute a violation of the FDCPA, FCRA, and CFPB regulations, and may result in the initiation of complaints with the following : Consumer Financial Protection Bureau ( www.consumerfinance.gov ) Federal Trade Commission ( www.ftc.gov ) State Attorney Generals Office This correspondence shall not be construed as an admission of any debt or obligation and shall not be deemed a waiver of any legal rights or defenses, all of which are expressly reserved. 
Sincerely, [ Your Name intentionally omitted as per request ]

Company response to consumer: Closed with explanation