Consumer complaint received 2025-10-24 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
On or about XX/XX/year>, I filed a dispute with PayPal Resolution Center due to defective merchandise received from XXXX XXXX. On or about XX/XX/year>, PayPal informed me that XXXX XXXXXXXX agreed to provide me with a refund, however, PayPal required that I provide tracking information to show that I had returned the merchandise, and I was responsible for the cost related to the return shipping. On or about XX/XX/XXXX, I contacted PayPal and informed the Payment and Disputes Department that I had evidence showing that XXXX XXXX was responsible for providing the return shipping label. The PayPal representative sent me a link to upload my documentation and told me to regularly check my email regarding my XX/XX/XXXX submission. I did not receive any communication from PayPal. On or about XX/XX/year>, I called PayPal again to get an update regarding the shipping label and to inform them that I had not received any response regarding my XX/XX/XXXX inquiry. The PayPal representative stated the same as the XX/XX/XXXX representative : Watch my email for communication from PayPal. Also, I asked if the case deadline to provide tracking information could be extended since it was so close to the case closing date of XX/XX/XXXX ; the representative told me that request was noted, as well. On XX/XX/XXXX, I called PayPal for the third time, inquire about the status of the response from XXXX XXXX providing the shipping label, but PayPal was already closed. PayPal 's business hours are XXXX XXXXXXXX XXXX. Since I was outside PayPal 's business hours and the case was set to close that day -- XX/XX/year>, I uploaded a tracking number from USPS in PayPal 's system in an attempt to prevent the case from closing -- I had not paid for any return postage -- and to document that I attempted to call before the case had closed. First thing in the morning of XX/XX/year>, I called PayPal to inform them about the tracking information I had provided and why I had placed it there. I learned that the case had been closed in the seller 's favor by an automated system because tracking information had not been provided. The PayPal representative told me not to worry ; the closure action and the information I provided would be reviewed by their back-office team. On XX/XX/year>, I contacted PayPal to get an update, as I still had not received any communications from PayPal. While going through XXXX 's automated system, I learned that PayPal had given me until XX/XX/XXXX to provide additional information. PayPal has not contacted me to request additional information. Upon speaking to a PayPal representative in Payment and Disputes, it was confirmed that PayPal had not sent me any communications in response to my XX/XX/XXXX inquiry and screenshot that showed XXXX XXXXXXXX was going to provide the return shipping label. PayPal informed me that they had not received any response from XXXX XXXX regarding providing the shipping label. Also, several times, I have requested and agents have scheduled supervisor ; however, I have not received any from the supervisors.

Company response to consumer: Closed with explanation