Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Narrative for CFPB Complaint # XXXX On XX/XX/XXXX, I submitted a formal complaint to the Consumer Financial Protection Bureau XXXX CFPB ) under reference number # XXXX. My complaint addresses significant concerns regarding potential violations of federal and state laws by XXXX  XXXX XXXX, Experian, XXXX, XXXX, XXXX, and other third parties involved in the handling of my personal information. 

Key Issues Raised Cease and Desist : I have demanded that all unauthorized communications, data sharing, and reporting of my personal information cease immediately. These actions violate my rights under 15 U.S.C. 1692c and the Gramm-Leach-Bliley Act ( GLBA ), which protect my privacy and regulate permissible communication practices. 

Security Freeze : I requested an immediate security freeze on my consumer file across all involved entities, including XXXX, Experian, XXXX, XXXX, and XXXX. This freeze is necessary to prevent unauthorized access or sharing of my personal data without explicit written consent. 

Opt-Out : I exercised my rights under the Fair Credit Reporting Act ( FCRA ) and GLBA to opt out of the sale, sharing, or release of my personal information for firm offers of credit or insurance. I requested written confirmation that my opt-out status has been honored. 

Full Disclosure : I requested complete records of all communications, notes, transcripts, requests, inquiries, and actions involving my personal information from XX/XX/XXXX, through XX/XX/XXXX. This includes documentation showing the permissible purpose for every instance my information was accessed, shared, or reported. 

Correction of Inaccurate Information : I demanded that any inaccurate, incomplete, or unverifiable information reported by Experian, Equifax, and other entities be investigated and removed. This request aligns with FCRA 1681i ( a ) and Texas Finance Code 392.304. 

Transparency and Accountability : I requested detailed records of how my information was handled and shared, including the identity of all third parties who accessed or received my data. I also asked for confirmation of compliance with Metro 2 and e-OSCAR standards for data reporting and dispute resolution. 

Compensation for Damages : I sought compensation for damages caused by willful and negligent noncompliance with federal and state laws, including : Statutory damages under FCRA 1681n and 1681o.

Actual damages related to harm caused by inaccurate reporting or unauthorized data sharing. 
Punitive damages for willful violations of FCRA, FDCPA, and Texas Finance Code.

Regulatory Oversight : I requested that the CFPB investigate these violations and ensure corrective actions are taken. Additionally, I asked for independent audits of compliance procedures to prevent future violations. 

Chronological Timeline of Events XX/XX/XXXX : A XXXX inquiry was requested by XXXX XXXX XXXX XXXX. No evictions, cash advances, or miscellaneous financial inquiries were noted during this activity. 

XX/XX/XXXX : XXXX Privacy Policy was updated, revealing the collection of extensive personal information, including name, SSN, financial data, IP address, browsing history, and public records. Consumers were informed of their opt-out rights under the policy. 

XX/XX/XXXX : XXXX  XXXX was requested by XXXX, showing no accounts, closures, or checks reported. One DDA inquiry was noted in the last XXXX years. 

Applicable Legal Precedents Cushman v. Trans Union Corporation ( 1997 ) : CRAs must take reasonable steps to verify disputed information, especially when alerted to inaccuracies. 

Norman v. Trans Union , LLC ( 2018 ) : CRAs must conduct thorough investigations and ensure maximum possible accuracy, as required by 15 U.S.C. 1681e ( b ). 

Violations Identified The complaint outlines several violations of federal and state laws, including : Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681e ( b ) : Failure to ensure maximum possible accuracy of reported information.

15 U.S.C. 1681i ( a ) : Failure to conduct a reasonable reinvestigation of disputed information.

15 U.S.C. 1681n and 1681o : Liability for willful and negligent noncompliance.

Fair Debt Collection Practices Act ( FDCPA ) : 15 U.S.C. 1692e : Reporting false and misleading information.

15 U.S.C. 1692f : Allowing the continued reporting of inaccurate debts.

Texas Finance Code, Chapter 392 : Texas Finance Code 392.304 : Reporting false or misleading information about a consumer debt.

Texas Finance Code 392.301 : Engaging in deceptive and harmful practices.

Gramm-Leach-Bliley Act ( GLBA ) : 15 U.S.C. 6802 : Failure to provide clear privacy notices or allow opt-out of data sharing.

FTC Regulations : FTC Safeguards Rule : Failure to protect my personal information from unauthorized access or disclosure. 
Desired Outcome The resolution I am seeking includes : Written Apology : Acknowledge the violations and confirm corrective actions. 

Compliance Assurance : Clear steps to ensure compliance with FCRA, FDCPA, FTC regulations, and Texas Consumer Protection Laws moving forward. 

Safeguarding Personal Information : Assurance that my personal information will be protected against unauthorized access or misuse. 

Compensation : Provide statutory, punitive, and actual damages for harm caused by noncompliance. 

Regulatory Oversight : Submit a report to the CFPB and FTC confirming steps taken to resolve violations and prevent recurrence. 

Next Steps I will monitor the status of my complaint through the CFPB portal and respond promptly to any communications from the companies involved. If necessary, I will escalate the issue or provide additional documentation to ensure a fair resolution. 

Documentation I have attached the following supporting documents to my CFPB complaint : XXXX XXXX  XXXX XXXX Privacy Policy DISCLOSURE Report XXXX  Report Legal Precedents and Case Law Texas Finance Code, Chapter 392 12 CFR Part 1006 ( FDCPA Rules ) This narrative summarizes my complaint and clearly outlines the violations, requested actions, and desired resolution. I trust the CFPB will investigate these issues thoroughly and ensure accountability from the companies involved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation