Consumer complaint received 2025-11-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Westley Auto Inc
State: CO

Complaint narrative:
Case Summary XXXX XXXXXX/XX/XXXXXXXX XXXX ) XXXX. Vehicle Purchase and Initial Issues Initial vehicle given : XXXX XXXX XXXX Latitude Date : XX/XX/XXXX Dealer : XXXX XXXX XXXX, XXXXXX/XX/XXXX Issue with XXXX vehicle : On driving home, the car vibrated strongly in reverse. Dealer admitted it was a motor mount issue ( ~ {$3000.00} repair ). Dealer offered to pay for repair or allow exchange for another vehicle. 
Vehicle exchanged for : XXXX XXXX XXXX ( the one now with ongoing issues ). 
Purchase conditions : Vehicle tested by dealer and your husband, reviewed via XXXX inspection and XXXX. Sales staff pressured for additional warranty purchase, implying potential future problems. 
Date Event Details XX/XX/XXXX Purchase of XXXX XXXX XXXX Noted strong vibration in reverse. Dealer acknowledged problem with motor mounts ( ~ {$3000.00} ) but offered repair or exchange for XXXX XXXX XXXX. 
XX/XX/XXXX Exchange for XXXX XXXX XXXX XXXX confirmed vehicle tested ( 20+ minutes ) and reviewed XXXX inspection and XXXX. Salesperson pressured warranty purchase, warning of potential issues. 
XX/XX/XXXX Check Engine light ON Code : purge solenoid. XXXX mechanical issue detected. 
XX/XX/XXXX First dealer visit Dealer claimed issue resolved via software update ; car returned without Check Engine light. 
Days later Check Engine light returns Brought vehicle back ; dealer said warranty would not cover repair ( 90-day warranty claimed to have expired ). You pointed out that the same code appeared during prior visit, demonstrating inconsistency. 
XX/XX/XXXX Messages to dealer Sent videos of unusual noises, reports of shudder between XXXX and XXXX gear, and wheel noise. Dealer claimed vehicle safe to drive and would review warranty for service scheduling. No further follow-up from dealer. 
XX/XX/XXXX XXXX XXXX light ON Car now showing XXXX system failure. Brought to dealer, reported wheel noise, shuddering, and transmission concerns. Diagnostic cost quoted ~ {$900.00}. 
XX/XX/XXXX Dealer evaluation Informed warranty expired 90 days prior ( XX/XX/XXXX ). Suggested you call warranty company for coverage clarification. 
XX/XX/XXXX Service report XXXX obstructed ; transmission contaminated with metal. Dealer submitted claim to warranty for coverage and promised a rental if approved. 
XX/XX/XXXX XXXX denial XXXX XXXX denied all coverage. 
XX/XX/XXXX Customer Relations complaint Submitted complaint to XXXX Florida. No response received. 
XX/XX/XXXX Dealer call & recording Dealer blamed you for reporting issue earlier ; pressured for {$2000.00} to eliminate negative balance if you wanted vehicle replacement. Contradictions noted. Video captures your emotional distress and dealer pressure. Dealer admitted because you called earlier, they knew the failure was pre-existing. 
XX/XX/XXXX Dealer follow-up Offered only {$1000.00} for a {$12000.00} vehicle with pre-existing defect. Pressured to accept another vehicle with $ 900 monthly payment. Staff comments included you shouldnt have been so honest and this is bad luck, minimizing dealer responsibility. 

3. Dealer Communication and Behavior Multiple emails and text messages reporting noise, shuddering, andXX/XX/XXXX issues. 
Recorded call and video showing : Blame shifted to you for reporting issues. 
Pressure to pay additional money for resolution. 
Contradictory statements regarding warranty coverage and vehicle replacement. 
Emotional distress caused by pressure and dismissive behavior. 
Dealer attempted to minimize responsibility, avoid covering pre-existing defects, and extract payment from you. 



4. Evidence 1. Service reports ( transmission, XXXX, XXXX, wheel noise ). 
2. Emails and text messages documenting repeated attempts to get service.

3. Recording of XX/XX/XXXX, call and transcription highlighting pressure, contradictions, and blame-shifting. 
4. Video documenting emotional distress caused by dealers behavior.

5. Chronology timeline from purchase to last interaction. 



XXXX. Legal Arguments Pre-existing defect : XXXX, XXXX, and XXXX system defective almost immediately after purchase. 
Dealer negligence : Failure to provide timely and appropriate diagnosis or solution. 
Bad faith and undue pressure : Dealer attempted to minimize responsibility, blamed you for reporting issues, and demanded payment under duress. 
Consumer rights violation : Lack of transparency, denial of warranty coverage, and coercion to accept unfavorable terms. 
Emotional and financial harm : Stress, XXXX, and financial vulnerability caused by dealers actions. 



6. Requested Resolution Primary Option ( Preferred ) Full rescission of the purchase contract.

Return of {$3000.00} down payment. 
Compensation for damages and losses caused by dealers actions, if possible. 
Release from the vehicle and any associated debt ( most favorable outcome, given you have already paid XX/XX/XXXX for 3 months ). 
No repair ; you no longer trust the dealer. 

Secondary Option Vehicle evaluated at the original purchase price. 
Removal of extended warranty, XXXX, and other add-ons to avoid negative balance in credit history. 
Freedom to finance another vehicle without prejudice. 



7. Personal Statement I have no attorney and can not afford one. I am representing myself with honesty, truth, and faith. No matter how much the dealer tries to harm me, I stand by the truth. My honesty is my defense, and the dealer can not hide their misconduct. I do not want repairs because I no longer trust this dealer.

Company response to consumer: Untimely response