Consumer complaint received 2025-04-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: LEXISNEXIS
State: IL

Complaint narrative:
this is the copy of Lenix nexus e mail to me logo_lexis RE : Unable to Authenticate Dispute Initiated on Behalf of Consumer Thank you for your recent contact to LexisNexis Risk Solutions ( LexisNexis ). Unfortunately, we are unable to authenticate your identity. LexisNexis has initiated the reinvestigation process for the data you disputed, however until your identity is authenticated, we can not provide you with details of the reinvestigation. 

Please reach out to the LexisNexis Consumer Center at XXXX for assistance. Hours of operation are Monday-Friday XXXXXXXX XXXX XXXX XXXX XXXX, and XXXX XXXXXXXX XXXX XXXX XXXX XXXX Eastern Time. Consumers with disabilities or who need other special assistance can email us at : XXXX. 

In an effort to protect your privacy and deliver prompt service, please have your Case Number ( located at the top of this letter ) referenced in any email and accessible if you opt to call our support number.

LexisNexis files may contain name and other minor identifier variations within your file, as do all consumer reporting agencies. Note that we do not match consumers to files based upon only one piece of information, but rather undertake a thorough data matching process that ensures the consumer is matched to the correct file. The following types of information or details when accompanying a submission can only assist in authentication of your identity : Full Name : including first middle and last name. 
Current address including zip code. 
Current phone number with area code. 
Full Social Security number. 
Full Date of Birth ( month, day, and four-digit year ). 
In addition, documentation can only assist as well, however is NOT required. Types of documentation ( legible copies ) accepted are : A current drivers license or other current government issued identification card showing current address and date of birth. 
Social Security card U.S. passport picture page Alien registration card Military identification card ( front and back ) Recent cable, utility or telephone statement with your name and current mailing address Bank or credit card statement with current address Rental lease agreement showing current address Voided personal check with your preprinted current address Notarized letter from your landlord confirming your current name and residential address Mortgage statement with your current address W2 tax form with your current address Note : The address on the identification card or other identity verification document must match the address provided in your request. 

We understand and share your concerns regarding the security of your personal information, and you should note the information you provide to LexisNexis is used for verification purposes only. 

LexisNexis XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Please visit us at LexisNexis Consumer Portal to learn more about the personal information LexisNexis Risk Solutions maintains about you in accordance with the Fair Credit Reporting Act. If you feel you need additional assistance to successfully process your request, we ask that you contact the LexisNexis Consumer Center and engage with a representative to assist you. 



Phone : XXXX Email : XXXX Hours of operation : Monday-Friday from XXXX XXXX XXXX XXXX XXXX  and Saturday-Sunday XXXXXXXX XXXX XXXX XXXX XXXX  Eastern Time Consumers with XXXX or who need other special assistance can email us at : XXXX. 



Please note : That every time you contact LexisNexis, you are required to be authenticated. Which means you will need to provide your date of birth, social security number and or drivers license.

Company response to consumer: Closed with explanation