Consumer complaint received 2026-05-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Skrill USA, Inc.
State: TN

Complaint narrative:
so I have been dealing with an trying to get help with some ATM transactions that I did on my skrill account back on the XXXX of XXXX I filed a dispute on the XXXX of XXXX and did not hear back from skrill untill the XXXX an them saying that they handle my case and have sent the dispute over to there company that handles there card process there name is XXXX XXXX XXXX XXXX XXXX and that they said in the email an a response as well to the CFPB report that I reported that they did all that was needed by them and that for they done all they was post to do an that for me to now just set an wait to hear back from the XXXX XXXX XXXX XXXX XXXX XXXX for a response and that's it and nothing more for me to do are worrie about so the law regaltion E says that the sort of case that I'm dealing with that its the law that I should be provided with the funds that I have lost an disputed with my bank skrill if it's longer then 10 days and it's been well over that and I feel like that I am not getting treated are taken in any way at all as a customer should an as the law says I should and as well I did all that I was post to do an provide all the information that was ask of me an even sent it in in writing to skrill and have yet to get the provinsonl credit while I wist are even get a response from them are anything an as well skrill said that in there response to me an the CFPB report that filed with that did all that was needed an for me to Wait for the company XXXX XXXX XXXX XXXX XXXX XXXX to do there process and for me to post to hear from them an nothing more and they failed to do as I have a right according to the regulation E law an as well misleading me by saying that there's nothing more to be done here an as they said for me to deal with the company that over the dispute XXXX XXXX XXXX XXXX XXXX XXXX and do I reach out the company XXXX XXXX XXXX XXXX XXXX XXXX and they informed me that yes they are the ones that do the dispute for skrill but that's it that skrill is still the ones that need to provide me with credit as I wait for them to do there wrok on m ] case and they as well said that any matter I have to do it with skrill so for skrill to make that response that they did was misleading an in fact a way to not have to try an honer the law that I have a tight to and well deserve as I have been waiting an working with both party 's for well over the the time the law says I should and the company that skrill said that [ I would have to just set an wait for the company XXXX XXXX XXXX XXXX XXXX XXXX to get back with me an nothing more is something that I have screenshots of the that company XXXX XXXX XXXX XXXX XXXX saying that that is not the case and that for me to get back with skrill an ask that skrill provide me with the credit while I wist for them to look over my dispute that I raised on the XXXX and they said that if skrill did not give me the credit for them to them provide me the information as to why not an the information they have on that case an some other stuff for them give me that information an then for me to then provide that back to XXXX XXXX XXXX XXXX XXXX so they then can look further into this for me an help me and I have reach out to support on skrill with that help for days now an have yet receive any information are response back from them and that is really disrespectful and disorganized of them to treat an do me this way as IV done nothing wrong an an have done every thing I was post to do and ask of me and I'm getting really just XXXX off and feel as I'm been disrespected and an am nothing as I can not for the life of me get the help an support that the law says I should as a customer and get the provinsonl credit to my account as I wait an for them not even try to help me are get back with me are credit me the money till it's over an as well misleadinge an saying that there's nothing more to be done for me to just post to hear back form the company that they handed my case over too which is XXXX XXXX XXXX XXXX XXXX and when in fact that is all wrong as they have said I have screenshots to show that that is wrong an that skrill is still and are the ones to provide me with that credit and keep me informed an all that and they even went as far as to wrote me out a letter to give back to skrill asking that they either provide me with the credit are if they do not to give them the requested information that they ask for for me to then give back to them so I really want just for this misleading an long drag out XXXX that is going on here to stop and that skrill credit me the funds while I wist ASAP and with out any more misleading information as I said I have proof of their response an what they said an then as well I can show that there won't as XXXX XXXX XXXX XXXX XXXX said that skrill is the ones that I still talk with an that they are the ones to handle the credit that the law says I should receive while waiting and I kneo that skrill says that they in fact did hand over my dispute over to the correct department and all that but they did so a week after I filed the dispute with them over this matter and they as well said that there's nothing more for me are them to do at this point am that is wrong as i siad the company that they said is handling this said they there wrong that they need to provide me with credit an that if they didn't they wanted to know why an then for me to give that information back to them and I have screenshots of the conversation with both companys skrill an XXXX XXXX XXXX XXXX XXXX XXXX to show an provide the facts that I have said this report so I'm asking that skrill either provide me with the credit now ASAP an with out further notice are information as to why they are not an so I can then provide that information back to the company XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation