Consumer complaint received 2026-03-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Guidiville Indian Rancheria
State: IN

Complaint narrative:
XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX ( XXXX day ago ) to XXXX XXXX XXXX, If I schedule a payment of {$550.00} to pay this off, will I have to pay the {$160.00} payments? Thank you, XXXX XXXX Tue, XX/XX/XXXX, XXXX ( XXXX hours ago ) to me Hello XXXX , Thank you for reaching out. Your pay off balance currently stands at {$710.00}, which includes the principal of {$550.00} and this cycles finance fee of {$160.00}. The finance fee must be satisfied every billing cycle. If you schedule a pay in full payment and it clears successfully, you wouldnt have any further payments. Please reach out if you would like schedule this payment or have any questions. XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX ( XXXX hours ago ) to XXXX So would I schedule a payment for {$550.00} or do I still have to pay the {$710.00}? The last time I had a loan, I paid it off in full for the second payment and was only charged the principal amount of {$500.00}. XXXX Tue, XX/XX/XXXX, XXXX ( XXXX hours ago ) to me XXXX XXXX XXXX Thank you for your reply. To pay in full it would be the full payoff of {$710.00} up until your due date XX/XX/XXXX. We do see on your previous loan you paid off for just the remaining principal. Apologies, that is only something we are able to offer for a few business days past your last payment made. Since we are further in your current billing cycle, unfortunately the system will not allow us to waive a finance fee at this time. Please let us know if you have any questions or if you are wanting to set something up. Thank you, XXXX XXXX XXXX XXXX ( XXXX hours ago ) to XXXX Thank you for your response. I want to make sure the payoff amount I've been quoted is consistent with Indiana law before proceeding. Under Indiana Code 24-4.5-7-101, finance charges on a {$550.00} loan are subject to a tiered cap : 15 % on the first {$250.00}, 13 % on amounts between {$250.00} {$400.00}, and 10 % on amounts between {$400.00} {$550.00}. Based on that structure, the maximum allowable finance charge on a {$550.00} principal is {$72.00}, making the maximum legal total {$620.00}. I have already made a payment of {$160.00} toward this loan. At minimum, that payment should satisfy the full finance fee and apply the remainder to my principal balance, meaning my remaining balance should be no more than {$450.00}, not {$710.00}. I'd like to respectfully request a written breakdown of how the {$710.00} payoff figure was calculated and how it complies with Indiana 's finance charge limits given my payment history. I'm committed to resolving this loan and am ready to arrange payment of the correct remaining balance as soon as we can align on a figure that reflects both my {$160.00} payment and the applicable legal caps. Thank you for your time and I look forward to your response. XXXX XXXX ( XXXX hours ago ) to me XXXX XXXX XXXX Thank you for your reply. Our finance fees are set at 30 % per every {$100.00} borrowed. We see you borrowed a {$550.00} loan. This carries a finance fee of {$160.00}. There is a finance fee for every single billing cycle the loan is kept active. The {$160.00} paid on XXXX was just your minimum finance fee payment ; this did not go towards bringing down your principal loan balance. Therefore, your principal has remained at {$550.00} with your finance fee for the current cycle being 30 % of that or {$160.00}. The principal and finance fee comprise the current payoff of {$710.00}. We operate under Tribal laws and, For purposes of this Loan Agreement and under the federal Consumer Financial Protection Act of XXXX, the Tribe is considered a state. You understand that your loan is a service offered to you via the internet from lands held in trust for the Tribe, regardless of where you XXXX be situated or access this service, and this Loan Agreement constitutes an agreement for consumer loans within the Tribes jurisdiction, and not within the jurisdiction of any other state ( Page XXXX, Loan Agreement ). Please let us know if you have any questions. XXXX XXXX XXXX XXXX ( XXXX hours ago ) to XXXX Thank you for the clarification regarding your tribal lending structure. I understand your position. However, I want to be transparent : I have already paid {$160.00} on this loan, which by your own fee structure represents XXXX full billing cycle 's finance fee on the {$550.00} principal. I am not disputing that fee. What I am disputing is being charged an additional {$160.00} finance fee for a second cycle when I am actively attempting to pay this loan off in full. Your previous email acknowledged that on my prior loan, I was able to pay the remaining principal only. I am requesting that same resolution here, to pay the {$550.00} principal balance in full to close this account, given that the first finance fee has already been satisfied by my {$160.00} payment. I want to resolve this immediately and I'm prepared to pay {$550.00} today to close the account. I also want to note that I am aware of my rights under the federal Consumer Financial Protection Act, including the ability to file a complaint with the CFPB regarding loan terms and collection practices. I am not seeking a confrontation, I simply want a fair path to close this loan, and I hope we can reach that without escalation. Please let me know if you are able to honor this resolution. XXXX XXXX ( XXXX hour ago ) to me XXXX XXXX XXXX Thank you for reaching out and allowing me to assist. We understand you are requesting to pay off your loan for the remaining principal balance of {$550.00}. Per our payment options and your loan agreement, each billing cycle does include a finance fee. On your previous loan, we were able to close out the account for just the remaining principal because our system offers a limited grace period. This grace period allows us to waive the finance fee only if the required payment was successfully made within the previous XXXX business days, excluding holidays. Outside of that timeframe, the system does not permit adjustments. This courtesy can only be extended within that short window. With your upcoming due date on XX/XX/XXXX, we are now too far into the current billing cycle to waive the finance fee. The full payoff amount at this time is {$710.00}. As a courtesy, we can offer to move your XX/XX/XXXX payment to XX/XX/XXXX. Until XX/XX/XXXX, the payoff would remain {$710.00}, or you XXXX make the minimum payment of {$160.00}. If you would like this courtesy deferment applied, please let us know today, XX/XX/XXXX, by XXXX PM PST. Please feel free to reach out with any questions or if we can assist further. XXXX XXXX XXXX XXXX ( XXXX hour ago ) to XXXX Thank you for your response. I will not be taking the deferment. I would like to pay the remaining principal balance of {$550.00} in full today to close this account. My due date is tomorrow, XX/XX/XXXX, and I am asking that the finance fee be waived so I can pay {$550.00} today and be done. I have the funds ready and am prepared to pay immediately upon confirmation. Please advise on how to proceed. XXXX XXXX ( XXXX hour ago ) to me XXXX XXXX XXXX Thank you for your reply. We sincerely apologize, but we are unable to process a payoff of {$550.00} in our system. The current payoff amount is {$710.00}, and unfortunately, we can not process any payment for less than the full payoff total. Additionally, our company does not offer settlements, so we are unable to reduce or negotiate the payoff amount. We understand this XXXX not be the answer you were hoping for and truly apologize for the inconvenience. If you have any questions or need further assistance, please let us know.

Company response to consumer: Untimely response