Consumer complaint received 2016-04-22 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Trouble with how payments are handled
Company: Navient Solutions, LLC.
State: WV

Complaint narrative:
I 'm having complaints with Navient, XXXX XXXX or whatever the heck they want to call themselves these days. As I previously informed you, they have consistently misapplied my payments since I originally took out loans in XX/XX/XXXX-XX/XX/XXXX, see Case number : XXXX. Originally, they had just the private loans, but they later took over my federal loans as well. Since XX/XX/XXXX they have misapplied my payments on my various loans numerous times and take forever to rectify the situation. This most recently happened in XXXX XXXX. Although I paid the loans timely, they call my mother who only cosigned for XXXX student loan ( not even a federal loan ) and insist she pay all XXXX ( which I have already paid ). Interestingly, somehow all of the misapplication of funds go to the lowest interest loan, ( How do the misapplications never credit the HIGHEST interest rates loans???? Does that seem strange to you? I sure seems strange to me. ) Despite numerous emails and phone calls takes WEEKS to rectify the situation. Well that was done and I was willing to let sleeping dogs lies, because it 's par for the course for them. However, TODAY ( XXXX ), I get a letter informing me that they have MATERIALLY ALTERED THE LOAN TERMS without ever asking for my permission or consent. Specifically, they have DOUBLED all of the interest rates AND while I was due to pay off certain loans starting in XX/XX/XXXX ( i.e. ONE YEAR!!! ), they have now decreased my payments by approximately XXXX, WHILE INCREASING THE LENGTH OF THE LOANS BY 20 XXXX YEARS!!!! TWENTY XXXX YEARS?!?!?!?!? What. the. WHAT? @!!?! Seriously?!?! The loans were originally set to be paid off starting NEXT YEAR! This means a payment of $ XXXX decreasing to around XXXX/month next year ( so approx {$30000.00} total ) is now $ XXXX/month ( is now {$66000.00} total ). I 'm a " good '' risk, they know I 'm going to repay ... see what they are trying to do? bilk me for the TWICE the amount!? Might I repeat, I have not had difficulty repaying ANY of the loans, despite THEIR misapplications, I HAVE NEVER PAID A LOAN LATE!!! I have never asked for this? HOW IS THIS LEGAL!?!?? By this Complaint, I seek redress in the following ways : 1 ) Go back to the terms I agreed to, 2 ) Stop MATERIALLY changing the loan terms WITHOUT MY CONSENT, 3 ) Apply my payments properly AND PROMPTLY, 4 ) STOP with the questionable collection practices, my mother is elderly this is abuse of her and you should at least ATTEMPT to speak with the loan holder FIRST, 5 ) Stop with the shenanigans, do their darn job and honor the agreement as initially set forth, and 6 ) for crying out loud, BE ETHICAL -- PRETEND you believe in the decency of man ( god knows they make it hard for me to believe that anymore, but I AT LEAST TRY to treat people fairly )! I know there are a lot of people defaulting on loans, but I 'M NOT ONE OF THEM. Stop treating me like XXXX because you know I 'll repay. I 'm sorry but I AM FED UP! How would YOU feel if this had been happening to you for the past TEN ( 10 ) years?

Company response to consumer: Closed with explanation