Consumer complaint received 2023-12-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: RANDOLPH-BROOKS FEDERAL CREDIT UNION
State: TX

Complaint narrative:
I am writing to express my deep concern and dissatisfaction with the recent handling of my accounts at RBFCU. My name is XXXX XXXX, Agent for XXXX XXXX XXXX XXXX. I am a member of the limited liability company in question. 

I have encountered several issues that, in my understanding, are a violation of pertinent limited liability laws and regulations governing banking activities in the state of Texas. 

Insufficient Funds and Charge-Off : On or around XX/XX/2023 I discovered the account in question was charged off. I received no formal notice or warning as required by law. I was aware that the account had insufficient funds as vendors and litigation stalled payments entering account which bank was aware of. This lead to a charge-off. Despite this, I received no prior notice, which I believe is a violation of the notification requirements outlined in relevant Texas statutes.

Restrictions on Personal and Business Accounts : Subsequently, my personal and other business accounts unrelated to the aforementioned XXXX  account were restricted. This includes a non-profit account and my personal account through which I receive veterans ' XXXX XXXX 

Impact on Financial Transactions : The restrictions on my accounts had a cascading effect on various financial transactions. I was denied the ability to pay bills, incurring additional fees for denials, and faced disruptions in my ability to make business purchases, especially through XXXX. I have also loss authorization to pay with card or personal checking account that was linked to various organizations I had financial commitments with. 

Attempted Resolution and Lack of Response : I have made attempts to resolve these issues by appearing in person at XXXX XXXX XXXX XXXX XX/XX/2023, speaking to representative on the phone on XX/XX/2023 and again XX/XX/2023 and certified mail XXXX sending certified mail to RBFCU, but my requests for a remedy have been ignored.

To deepen the damage down, I was told if the account was paid, I my access and cards would be restored. The bank has cancelled all cards for business account in question to include my personal account, other business accounts, and a non profit account. To date, I have not received or have access to cards for the accounts which has made it difficult to conduct transactions. The inconvenience it will take to contact every single agency the cards are linked to if I were to be reissued more cards causes me severe anxiety.

I believe these actions are not only causing significant inconvenience but may also be in violation of applicable laws, including those governing limited liability companies. My personal account, which receives federal veterans affairs XXXX XXXX, has been restricted or impacted due to issues with a separate business LLC account.

I contacted the Credit Union in person, through customer service, and tracked mail requesting resolve and reasons reasons for the restriction of my personal account. I have read the service agreement which has no information stating that they can hold liable only one of the members of the XXXX  by restricting their personal assents and any other accounts they are registered agency of. I attempted to ask for clarification multiple times with none provided. 

I kindly request a thorough investigation into these matters and a prompt resolution. If necessary, I am prepared to seek legal counsel to protect my rights and interests. 

This was the letter sent certified mail they signed for however refuse to print the name of individual who signed for it : Subject : Request for Remedial Action and Compensation Due to Unjust Account Restrictions and Financial Hardship I am writing to formally request remedial action and compensation in light of the recent unjust account restrictions and the resulting financial hardship I have experienced due to actions taken by the bank. As detailed in my previous correspondence, I hold accounts with your institution, including a personal account ending in XXXX and several business and non-profit accounts : Personal Account : [ Ending in XXXX ] Business Accounts : XXXX XXXX XXXX XXXX : [ Ending in XXXX ] XXXX XXXX XXXX : [ Ending in XXXX ] Non-Profit Account : XXXX XXXX XXXX XXXX XXXX : [ Ending in XXXX ] I am seeking the following remedies : Immediate Restoration of All Associated Cards : I request the immediate restoration of access to all cards associated with the accounts mentioned above. This includes the personal account ending in XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX. The continued denial of access to these cards has caused undue hardship, affecting both personal and business transactions.

Detailed Explanation Letter : I request a detailed letter explaining the events that led to the unjust restrictions on my accounts. This letter should outline the specific reasons for the charge-off of XXXX XXXX XXXX, the subsequent restrictions on all associated accounts, and the steps taken by the bank to rectify the situation. 
Reimbursement of All Associated Fees : I request reimbursement for all fees associated with declined payments. This includes fees incurred due to declined transactions with vendors and any fees associated with the disconnection of services resulting from the restrictions placed on my cards. The financial strain caused by these fees has resulted in serious physical, mental, and financial hardship.

Compensation for Hardship : Given the substantial impact on my personal and financial well-being, I request fair compensation for the physical, mental, and financial hardships endured as a direct result of the bank 's actions. This compensation should be commensurate with the damages incurred.

In addition to seeking redress for the grievances mentioned above, I am actively exploring alternative banking options due to the severe consequences of this situation. I believe that remedying these issues in a prompt and satisfactory manner will contribute to retaining my trust and continued relationship with the bank.

I anticipate your immediate attention to this matter and request a comprehensive response within [ provide a reasonable timeframe, e.g., XXXX business days ]. Failure to address these concerns adequately may lead to further escalation of this issue.

I appreciate your prompt attention and cooperation in resolving these matters. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation