Consumer complaint received 2025-03-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: Carvana Group, LLC
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Pa XXXX Carvana XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XX/XX/year> I am writing to inquire about the creation of securities using my corporate name and Social Security number. As Carvana functions as a financial institution under the definition provided in 15 U.S.C. 1601, I am entitled to request any documentation related to the monetization of my signature, Social Security number, and birth certificate number that may have been used to generate credits for my salary and other forms of securities.

Pursuant to 15 U.S.C. 1611, any willful and knowing violation of my rights as a consumer in this context may result in criminal liability. Therefore, I would like to emphasize the importance of transparency and compliance with the relevant legal provisions in providing the requested documentation.

To ensure that my rights are protected and that Carvana adheres to its obligations under the law, I respectfully request the following : 1. Copies of any documents related to the creation of securitizations using my corporate name and Social Security number.

2. Any records pertaining to the monetization of my signature, Social Security number, and birth certificate number to generate credits for my salary and other securities.

3. Any additional information that may be relevant to understanding the nature and extent of these financial transactions involving my personal information.

I kindly request that you provide this documentation within a reasonable time frame. I appreciate your cooperation in addressing my concerns and ensuring compliance with the applicable laws and regulations.

In addition to the points mentioned above, I would like to draw your attention to the Truth in Lending Act ( TILA ), a federal law that plays a crucial role in ensuring transparency and fairness in credit transactions.

TILA mandates that lenders provide consumers with clear and comprehensive information about loan terms and costs, enabling borrowers to make informed decisions and compare credit offers. This includes disclosing the finance charge, annual percentage rate ( APR ), and other crucial terms associated with the loan or credit transaction.

In the context of my request for information and documentation, TILA 's provisions are particularly relevant as they pertain to the disclosure of information related to the creation of securitizations, the monetization of my personal information, and the generation of credits for my salary and other securities.

Under TILA, I am entitled to receive accurate and timely information about any credit transactions involving my personal information, including the securitization process. TILA also provides legal remedies in case of violations, which include rescission of the loan, monetary damages, and attorney 's fees and costs.

As such, it is imperative that you adhere to the provisions of TILA when responding to my request for documentation and information. I appreciate your prompt attention to this matter and your commitment to ensuring compliance with all relevant laws and regulations. 

If you have any questions or need further clarification, please do not hesitate to contact me. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation