Consumer complaint received 2026-01-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: Americas Car-Mart, Inc.
State: GA

Complaint narrative:
I am submitting this complaint regarding a wrongful and invalid repossession of my vehicle, a XXXX XXXX XXXX, by Americas Car-Mart in XX/XX/XXXX, along with their subsequent refusal to correct the issue and inaccurate reporting of a repossession to the credit bureaus. 

At the time my vehicle was repossessed, I only owed approximately {$1000.00} remaining on the loan and was about three months away from paying the vehicle off. My account was current, and I had not been notified of any valid default. 



Events on the Day of Repossession When my vehicle was repossessed, I immediately went to the dealership to find out why. The general manager at the time, XXXX, refused to speak with me directly. I was forced to communicate through an account manager. 

I was first told the repossession was due to a past due balance, which was false because my account was current. After they realized this was incorrect, I was told I could get my vehicle back by paying : {$140.00} ( regular payment due that day ) {$300.00} repo fee Total : {$440.00} After I agreed and was prepared to sign paperwork, the manager changed the amount multiple times : 1. From {$440.00} {$580.00} 2. From {$580.00} {$700.00} ( stated this would put me two months ahead + repo fee ) 3. From {$700.00} {$1100.00} No one could explain why the amount kept increasing. Each time I agreed to pay, the manager would go back into her office and then change the amount again. I was at the dealership for three hours and was never allowed to speak to the manager directly. I was repeatedly told she was busy with another customer. 



Three Months of Being Avoided For the next three months, I tried repeatedly to resolve this : I visited the dealership in person I called numerous times I scheduled appointments Each time, I was told the manager was unavailable. No one would allow me to speak with her or provide clear documentation explaining the repossession or payoff demands. 



False Reason Given for Repossession After months of trying to get answers, I was finally told the real reason for the repossession was that they believed I had tampered with or removed the GPS tracking device. 

This was impossible. 

If the GPS device had been removed, they would not have been able to locate the vehicle to repossess it in the first place. I later spoke with someone in the XXXX department who confirmed that when the vehicle was inspected, the GPS device had NOT been tampered with it was simply dead and needed replacement. 

This confirms the repossession was based on false and incorrect information. 



Vehicle Sold Before Issue Resolved By the time the dealership admitted there was no GPS tampering, my XXXX XXXX XXXX had already been sold at auction, and I was never given a fair opportunity to recover it despite being ready and willing to pay. 



Credit Reporting Harm After this, Americas Car-Mart reported the account as a repossession/foreclosure on my credit report. This repossession reporting is inaccurate and the result of an invalid repo. 

This has caused me serious financial hardship. As a young consumer, this was my first vehicle, and this incorrect repossession has made it extremely difficult for me to obtain reliable transportation because lenders deny me due to this entry. 



Attempts to Resolve I have contacted Americas Car-Mart corporate office multiple times. Each time, I am told a manager will return my call, but no one ever follows up. They have made no effort to correct the wrongful repossession or the inaccurate credit reporting.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation