Consumer complaint received 2025-08-16 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Diversified Adjustment Service, Inc.
State: MI

Complaint narrative:
I have not requested information from this creditor. I have had this " debt '' XXXX numerous times because it is fraudulent from the source and I am tired of being harassed about it every few months by a different debt collection agency. 

I'm not 100 % on exact dates, but was shortly after we moved, we went to XXXX to switch service since there wasn't great coverage with the provider we had. Got everything setup after being assured there was XXXX here to be used as a primary WiFi until additional services could be hooked up. This rural area only had fixed XXXX at the time. We ordered phones in store and those had to be shipped. Once arrived, the phones would not activate, there was virtually no service at home. Support could not get the phones activated. Went to the store and cancelled everything, returned the phones that were NEVER activated. No, I do not have confirmation of the cancellation. I XXXX have to scour my bank statements if they go back that far and get the return on the taxes paid. 

I was not made aware that an account was active for T-Mobile until 6 months later when they sent me a bill for over {$400.00}. I CANCELED THE ACCOUNT! Every time I call into customer service, they will not help unless I give them a XXXX digit PIN that they only allow you XXXX guesses to get before having to terminate the call. I am not playing this rodeo. Completely negligent for a company to only have one way to verify account details. No information was provided. I went to the store to ask about this issue, they called and got the same thing. I was not able to get a lot of information from anyone on this issue. Since T-Mobile will not help adjudicate this manner threw every attempt I have made, I'll simply resort to what I have been doing and disputing every time this comes about. I'm very close to considering getting a lawyer involved. 

I get constant phone calls, letters, emails, and text messages regarding this completely fraudulent T-Mobile bill when I never had an activated phone and cancelled the entire account in store within XXXX weeks of opening it. That is well within their " 30 day guarantee '' XXXX. 

I will NOT be paying this, ever, to T-Mobile, or any creditor they choose to send my way for their negligence and stupidity. I provided this to Experian and they want to do nothing this time. I don't care what the original creditor or collection agency has to say, we'll go to court if we have to. We'll fight that fight. 

So sick and tired of organizations having ALL the power in this country. Can absolutely just destroy anything and everything just because they feel like it leaving the little people with very little bit to do about it. It's grotesque and asinine to believe that in the land of the free, an organization can just tarnish your credit over something this ridiculous.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation