Consumer complaint received 2019-10-09 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
Froze my Equifax account about eight months ago in an attempt to stop fraudulent credit checks, and incorrect reports harming my account at all. I then made an effort to unfreeze my Equifax account about six months ago, when I was moving. I was able to move, but the freeze was still on my account. I contacted Equifax about the freeze and was told that they would send me documents to unfreeze my account and verify my info. I was told it would take 6-8 weeks for the documents to arrive. They never arrived. I tried to contact Equifax earlier today about the same issue, as I have been trying to adopt the bills for my new residence in my own name, so the property management would not have to pay for my account. I called Equifax and was asked for an incredible amount of information, about my SSN, DoB, former loans, and credit lines. After answering all of these questions, I was told I would have to send a copy of my driver 's license and my SSC to Equifax for verification.

Since the documents they supposedly sent were all lost, I am not inclined to send any sensitive information through the mail, especially when I need to access my account today and begin utilizing it. I asked to speak to managers and supervisors when I was on the phone with Equifax, but I was eventually hung up on, by someone I don't believe I ever talked to. I was on hold to talk to a manager that was two positions higher than the person who I initially talked to on the phone, so I assume the manger there has no real concern for the consumers they are supposed to be serving. I have been trying to get my own credit report unfrozen and usable for the past six months, with Equifax actively working to make sure I am unsuccessful. They knew that if they hung up, I would have to fight through that whole process of giving info again, and most people can't deal with that much stress, especially when working six days a week and taking some time from having a single day off to try and solve this issue.

I need assistance in getting my account unfrozen, because it seems obvious to me that Equifax has no interest in doing so. I've talked to about nine " different '' people on the phone for them, and I have not had anyone give me any information, or really, any help at all regarding this manner. They all read form a script and try to placate me as if I am ignorant of how things work. I understand how things work, and I understand that if I were to send my information in the mail, I would probably find myself in this situation again after heaving my info stolen. I am not volunteering my information to whomever finds the copies on my driver 's license and SSC. I need my credit account unfrozen, especially when I've literally given them my credit history and have spent over ten hours on the phone with people who seriously do not care at all about the people to which they're responsible.

Company response to consumer: Closed with explanation