Consumer complaint received 2024-04-06 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: WV

Complaint narrative:
I had a total of {$550000.00} in a chase account. It was a trust account in the name of XXXX XXXX XXXX. I had Initially gone to a branch to cash a {$40000.00}. Check several weeks ago, They told me to make a check out the cash. And they would give me the money. The cashier Then came back and said we can't give you the money until tomorrow. They told me to make these checks out to cash. And the woman that was supposed to release. The funds asked me why I tried to cash these checks. And why I wrote them out to cash. I said you're customer service rap and you're teller all told me to make the check out to cash.We have to put ahold on this check until we Verify the funds I said the funds are here at the bank. I am here to cash my check. And I would like my money. 
They told me that they could only give me {$20000.00}. Because that's all they had at the branch. My wife was in the hospital in florida While visiting her mother she became Almost fatal with her condition. She was in critical care unit. 
She needed a special treatment that the insurance company would not pay for so I needed the money to pay for it myself. They were not going to give me the money at all. Until I explained the circumstances which is when they said they could only give me {$20000.00}. Because that's all the bank had. 
This was a Chase branch in XXXX ohio. I was torn apart I needed that money But they insisted they could not give me the whole amount. I was XXXX. On Thursday XXXX the third I attempted to deposit 2 checks online. I gave my wife a {$10000.00}. Check to deposit into the joint account. She inadvertently put it into the wrong account. Which was her personal account, but she immediately realized it and attempted to then transfer into the Joint account Which till this day she had not been able to do even after I spoke with them several times and so did she? It's still remains in her other account. We have checks bouncing everywhere XXXX XXXX XXXX bouncing everywhere. Later that afternoon I attempted to deposit {$25000.00} from the trust account to the joint account with the assistance of one of Chase banks Customer service reps Just to make sure there weren't gon na be any issues. My wife contacted me to tell me. Neither check was put into the joint account and checks were still bouncing. And the account became more overdrawn. I contacted Chase asking them. What happened? They said they had to put ahold on the check. That was their policy why they couldn't tell me. I was very upset. This is my money. It's the same bank. It wasn't like I was transferring money from another bank.

They just Told me it was their policy. I asked for a manager who got on the phone and said no worries. By midnight, your check will be fine. You can do whatever in the morning it'll be in your account. The money was Deposited into the account but did not show up as balance They actually took the check back out of that account.. I called back today at around noon because the money still had not hit my account. It was to be transferred into my investment account from my joint checking But it did not happen. I called the bank again. A referred me to their check cashing units. A woman that was extremely condescending and rude told me that it is their policy to hold checks at their discretion. I said I want an explanation. This is my money, my money, not your money. It's not your decision.

She said you'll have it on Monday. I lost an opportunity for an investment. That cost me XXXX XXXX dollars. I told her I was going to go to the branch in the morning which I plan to do and take out every quarter that I have with Chase. I Have been dealing with them for ten years. Prior to that, they handled all my corporate funds. I was CEO of a national collection agency we deposited millions in that bank. Sometimes monthly and the treatment That I received was absolutely acceptable And downright. absurd, so I demanded an explanation again. As to why and she made a comment that my wife was entangled with this deposit whatever that meant because they still would not transfer the money out of the wrong account into the joint account. My wife even attempted to put {$500.00} into the joint account. So the {$10000.00} continued to stay into that wrong account. And they refuse to give me the XXXX I noticed that they had 5 or 6000 complaints at the XXXX XXXX Only a quarter those had been resolved. They're not even accredited. They have a one star rating. Even my company was accredited A plus with Accredited rating never had a CFPB complaint. Yet the biggest bank or one of the biggest banks in the world gets away with a 1 star rating And continues with an A+ plus rating at the XXXX XXXX XXXX and fails to answer most of their complaints.

Company response to consumer: Closed with explanation