Consumer complaint received 2024-02-08 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: FREEDOM FINANCIAL NETWORK
State: FL

Complaint narrative:
On Wednesday XX/XX/year> I received an email from XXXX XXXX suggesting taking out a personal loan to consolidate my credit card debts. I decided to look at the suggested loan companies and see what they had to offer and was possibly considering a personal loan. I had an upcoming XXXX and was actively looking for a facility for my elderly mother and that this was a good idea to consolidate my debt so I can just pay XXXX person instead of several and coupled with the fact that I had done a personal loan several years ago and had a great experience. I started to review the countless companies that XXXX XXXX had suggested and found one that would potentially be a good option. I decided to apply giving the authorization to check credit while providing autopay information and selecting the option to receive the full amount ( minus origination fee ) so I could just pay my creditors directly. Within minutes I get a phone call from XXXX saying that she received my application and if I had a few minutes to talk. I asked her who she was again because I was confused on whom I was speaking with because I just had submitted my application with Lending something ( couldnt remember the name of the top of my head because I just had filled out the application. ) XXXX gave me the assumption that I was talking to the right people, and we started to go over the application. XXXX had suggested paying the creditors directly because the approval would have a better chance and then requested some documents like last paystub and XXXX so the loan could go to underwriting for final approval. XXXX called me later that afternoon telling me the loan had been approved and if we could schedule a time to go over everything and sign the documents. We scheduled it for XXXX for the following morning XX/XX/scrub>XXXX XXXXXXXX called me at XXXX the following morning and we reviewed the documents and again I bring up the confusion on some the details were different that what I had originally applied for. I just assumed that a few things may have changed once the loan went to underwriting. Countless times XXXX had disclosed that it would be at least 45 days for everything to process because they were behind and even scheduled my autopay date until XX/XX/XXXX because of the delays. I then proceeded to leave for work, which is about XXXX hours away, working as a XXXX XXXX. The following morning after leaving work I began to check my phone for messages and emails since were not allowed to have our phones while working and noticed a message from my bank about a deposit. I immediately checked my bank account and noticed the full amount ( minus origination fee ) was deposited in my account and thought that was very strange and went into panic mode. I immediately called XXXX XXXX that Friday XXXX  explaining that it seems the money has already been deposited into my account and it was for the full amount and that something is wrong. Called again XXXX leaving another voicemail and then at XXXX sent her email asking her to give me a call and it was urgent. While awaiting a return phone call, I decided to do some investigation and noticed that the deposit came from XXXX XXXX. Well, that seems accurate so no concern there and then I started to look at the loan amount and it was a few XXXX off and realized something was really wrong. I started backtracking from the beginning and googled some information and found out Achieve is a part of XXXX XXXX and not XXXX XXXX. I emailed XXXX again at XXXX on XXXX  stating my confusion and Im really hoping that you are the same people as XXXX XXXX because if not we have a really big problem, and I definitely dont want XXXX loans nor XXXX hard pulls on my credit. XXXX called me back Sunday XX/XX/scrub>XXXX XXXX XXXX and left a voicemail that I listened to the following morning after arriving back into town from work with disregarding the sense of urgency and terror that was sensed in my messages. I called XXXX back on Monday XXXX at XXXX to begin to explain what I think may have happened and after investigating on my end that this had been a case of misunderstanding regarding whom I had been dealing with as far as loan companies. She replied, XXXX XXXX and XXXX XXXX are often confused. My question is, why didnt you clarify when countless times I seemed confused? Especially, I received an email after applying for my original loan with XXXX XXXX from you indicating you received my application and I had been approved and would like to talk when available. I dont know why at that point no XXXX wouldnt have any confusion with all this. I had only applied for XXXX loan only, who in the right mind would want another hard pull on their credit. I was given the assumption that I had already applied and been approved, and that XXXX was just wanting some additional information, so why would I had thought I was talking to a totally different company. XXXX then asked me what the rates on my other loan were ( if legally they can ask ) and I mentioned that its not about the loan rates its about the misunderstanding on whom I was dealing with and XXXX XXXX was my original loan I applied for. XXXX told me that she would have a supervisor call me to discuss the cancelation. I did not hear back from a supervisor that day and called the customer service number first thing the next morning Tuesday XXXX. I spoke with a lady and provided details of the situation and she said that the loan already went out on Monday XX/XX/year> and that someone will call me in XXXX. Later that morning I received a missed call from XXXX XXXX XXXX and returned the call back. When talking to XXXX his exact words were, Youre wanting to cancel the loan because you got another one? No, not exactly. Im wanting to cancel the loan because there was a misunderstanding on whom I was dealing with, and your company is not the company I originally applied for. XXXX told me that the loan went on Friday XX/XX/year> and nothing could be done. Didnt advise me on what to do since my creditors are now going to be paid twice. Meanwhile suggesting I use my original loan to pay this loan while accumulating another origination fee and that he would provide coaching to XXXX while my credit will be destroyed and I have no idea how to recoup the money from the creditors that will now be doubled pay. Im furious, my life has been turned upside down, havent been able to sleep, financially putting me in a bigger bind than I was beforehand and nobody even cares. While writing this complaint I got a call from XXXX from member resolution and again explain the situation. XXXX basically told me that you have 24hrs to cancel the loan and that loan documents had time stamp and were signed on XX/XX/scrub>XXXX XXXX. Well, thats impossible because I did not even talk to XXXX on XX/XX/year> until XXXX. XXXX also stated that I did not call XXXX until around XXXX the following morning XX/XX/year> and Im outside the 24hrs. I called XXXX at XXXX the second I left work ; sorry it wasnt a little earlier because I was busy XXXX XXXX at the hospital I work XXXX at and dont get off until morning. I know that time zones make a difference but still doesnt add up. XXXX did advise me to call the creditors but that would have to be another day since I spent most of the day writing this complaint in hopes the next person that is trying to consolidate their loans wont have to deal with the nightmare that this has become for me.

Company response to consumer: Closed with explanation