Consumer complaint received 2025-05-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: BTH Management
State: MI

Complaint narrative:
I am filing a formal complaint against Plaza Services , LLC, XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX XXXXXXXX for violating the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), Metro 2 credit reporting guidelines, and the Consumer Financial Protection Act ( UDAAP ). These violations stem from illegal credit reporting, debt collection attempts without proof of ownership, and failure to provide a legally sufficient chain of title. 



XXXX. Contradictory Ownership and Suspicious Timeline On XX/XX/year>, XXXX XXXX XXXX XXXX XXXX XXXX XXXX informed me in writing that my charged-off account would be sold. 
On XX/XX/year>, XXXX identified XXXX ( XXXX XXXX XXXX ) as the new owner. 
Yet, on XX/XX/year>, I received a collection notice from XXXX XXXX XXXX XXXX, claiming the account had been placed with them by Plaza Services , LLC. 

This timeline creates serious legal and regulatory concerns. 

Based on XXXX XX/XX/XXXX confirmation that XXXX is now the owner, it appears that either : Plaza Services was never legally assigned this debt in the first place, or Plaza Services sold or transferred the debt to XXXX but failed to provide proper notice to me, the consumer. 

In either case, XXXX XXXX XXXX attempt to collect on behalf of Plaza Services is unlawful and misleading, as neither party has provided verified documentation proving legal ownership or authority to report or collect on the account. 



2. No Legally Required Validation Provided XXXX XXXX XXXX XX/XX/year> demand letter only includes a balance due not validation. 

Under FDCPA 809 and relevant case law, a bill or balance statement is not sufficient validation. Legal validation must include : A copy of the original signed loan agreement Complete account and payment history A complete chain of title, showing : Original assignment from XXXX or XXXXXXXX XXXX Any intermediary transfers ( with dates and names ) Final assignment to Plaza Services , LLC with account-level data No party has provided this. Therefore, they have no legal standing to collect or report this debt. 



3. Unauthorized and Inaccurate Credit Reporting Per FCRA 623 ( a ) ( 1 ) ( A ) and Metro 2 reporting standards, a creditor or collector must not report a tradeline unless : They can verify ownership The information is accurate and complete XXXX charged off the account but continued reporting a balance even after claiming it was sold. Now, two different entities XXXX and Plaza Services appear to be claiming ownership at the same time. This is not only misleading, but also a violation of both the FCRA and Metro 2 requirements. 

If they can not prove legal ownership with complete documentation, they must not report to any credit bureau. 



4. Pattern of Abusive, Unfair, and Deceptive Practices This is not an isolated case. I have previously filed complaints with the CFPB, FDIC, and XXXX XXXX XXXX XXXXXXXX XXXX showing a pattern of : Accounts being reported by XXXX as active or collectible long after charge-off Assignments being made without consumer notice or verification Re-aging of accounts to extend reporting Refusal to produce proper debt validation despite repeated disputes This pattern constitutes unfair and deceptive acts and practices ( UDAAP ) and should prompt broader investigation. 



5. Harm and Demand for Relief Due to this misconduct : My credit report falsely reflects an active, collectible debt Ive suffered denials of credit, increased interest rates, and reputational harm Ive spent extensive time disputing false and conflicting data I am requesting the following : 1. Immediate cease and desist of all collection efforts until proper debt validation and ownership documentation is provided.

2. Deletion of all credit reporting related to this account from all credit bureaus unless lawful ownership is proven.

3. A full regulatory investigation into all involved parties for FCRA, FDCPA, and UDAAP violations.

4. Sanctions or penalties as appropriate for furnishing inaccurate and unverified data. 



Supporting Evidence Provided : XX/XX/year> email from XXXX stating the debt would be sold XX/XX/year> communication naming XXXX as the new owner XX/XX/year> XXXX XXXX XXXX XXXX notice for Plaza Services Prior CFPB complaint records and credit report screenshots showing conflicting reporting This account remains in dispute and must not be collected or reported until a full chain of title and validation are provided. I request urgent investigation and enforcement.

Company response to consumer: Closed with explanation