Consumer complaint received 2025-01-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Bank of America is wasting time finalizing my claim and giving me my money back. I paid via XXXX because Ive never purchased any products via XXXX and didnt want anyone to get my card number. These people had me think the XXXX XXXX XXXXXXXX XXXX I ordered XX/XX/XXXX, was coming from XXXX and would come before XXXX. They have no affiliation with XXXX at all but are using their logo. It was on the XXXX ad before XXXX arrival. The ad was gone by XX/XX/XXXX and nobody can find it on XXXX. I saw the reviews online these people are scammers! They wont send me anything and have gotten money from me. The box has no shipping information and they keep saying its shipped but no tracking updates. I know this is a scam just like the reviews online say. I just want my money back. I kept asking for a refund and cancel the order once I saw they are liars. It went from it will take 9-15 business to get to me, to now 15-20 business days. Ive been emailed a screenshot showing a label was created on XX/XX/XXXX in XXXX, GA. They are supposedly located in XXXX based on XXXX website registry, emails Ive gotten and other online research proves they arent a US company. They wont refund me and keep saying its been shipped and for me to wait 5-7 business days for tracking updates. XXXX confirmed their tracking numbers arent like the one I was emailed. The link and tracking number they emailed me shows its not in any carriers system but has XXXX  on it. They say its a company called XXXX doing the shipping. Even now when I put it in its still the same no info, no movement or updates so it couldve be canceled and my money refunded. The screenshot they have is fake with the shipping label created. Below are websites where other consumers have experienced this same thing and more by being scammed. I really wish I had screenshot the ad on XXXX and now its gone. Theyve emailed me from XXXX different email addresses ( XXXX, XXXX, XXXX and XXXX ) as well which isnt usually what I experience when I order things online. The company XXXX was not listed on the XXXX ad for a XXXX XXXX XXXX box. I thought it was XXXX. The company is registered in XXXX not XXXX. Im not sure why they keep emailing me a tracking label was created in XXXX, XXXX And if that were true, it wouldnt take close to 30 days to arrive in the same state. Nothing has already shipped. It makes no sense. XXXX was made aware of this in XXXX from what I found on the online XXXX community forums. XXXX not sure why they still allow them to use their platform doing the same scam. I was contacted on XX/XX/XXXX and told it was attempted delivery. Then another email saying it was delivered and asking if I received a small package or bag. I ordered a Giant box so why would they be asking me that? A Bank of America rep told me on the phone today we received a response from the merchant on XX/XX/XXXX but the investigating team is still reviewing it to make a decision. Its XX/XX/XXXX they dont need to review it that long without a determination. Bank of America didnt allow me to upload any proof of these scammers and are just wasting time not giving me my money back. They refuse to issue a temporary credit as well. The last thing Bank of America updated me on, was XX/XX/XXXX We've submitted your claim to the merchant 's bank. View details for more information. Nothing about their response on XXXX. I started a claim with XXXX but then contacted Bank of America. XXXX wouldve had it resolved by XX/XX/XXXX but since I told the bank, XXXX said they have to let the bank handle it now. Big mistake I made, I shouldve just dealt with XXXX on this claim. I just want my money back. Bank of America is awful to do business with! 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation