Consumer complaint received 2025-07-16 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Winklevoss Exchange LLC
State: CA

Complaint narrative:
Dear Sir/Madam, Complaint against : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  operation. 

XXXX -- In XX/XX/XXXX I was a " XXXX  '' customer for XXXX  XXXX  only. After execution of my first order ( buy XXXX  ) I discontinued with them and asked them to transfer the coins and account balance back to me -- informing them that I do not accept the terms and conditions of their website so I'm not going to login. 

Reason : My debit card was charged by an offshore entity in XXXX which triggered the initial alarm.XXXX  was running a money laundering, asset hiding and tax evasion operation which was intended to defraud various US authorities and unsuspecting public. 

Obviously, XXXX did not set up the offshore entity to charge a few retail customers. Looking at communications of others on social media I understand there were multiple entities working for XXXX  for such purposes e.g. hide assets, avoid scrutiny by US regulators, tax evasion, money laundering, etc. 

XXXX  refused to follow my instructions to close the account in XX/XX/XXXX. 

XXXX -- About XXXX  years later, in XX/XX/XXXX, I received an email from XXXX  announcing that they have arranged with XXXX to transfer all customers ' account balances to them ( to act as custodians ) therefore customers should install XXXXXXXX XXXX XXXXXXXX wallet and wait to receive the transfer. It did not happen. 

XXXX -- In XX/XX/XXXX I contacted XXXX  asking about the status of my account and transfers to XXXX wallet. They said that wanted close my account!! I agreed with pleasure. 

XXXX -- XXXX  asked for my bank and card information and I provided both. 
Note that the debit card and bank details were exactly the same which they initially charged for accountopening in XX/XX/XXXX. It's a normal practice using the same card/bank account which were used during account opening. 

Then XXXX  asks for a copy of my bank statement and I told them that it contains private information / transactions and I would not provide such information to XXXX  -- they are not trustworthy. 

They are not responding to my emails anymore. 

XXXX XXXX XXXX XXXX XXXX After all these years and despite several follow ups XXXX  ( i ) refuses to provide a list of transactions under my account and ( ii ) does not transfer the coins to my wallet and ( iii ) does not close the account. 

Question is : In this country, have we reached a stage where consumer has to go to the court ( i ) to get a list of transactions under his account and/or ( ii ) ask a financial institution to close his account!??? 

Granting operation license to such a criminal organization with this modusoperandi is a disservice. 

My request is that CFPB looks into this complaint and orders XXXX to comply. 

Thank you. 
-- -- -- -- -- -- -- PS. 
If required, emails and communications are available.

Company response to consumer: Closed with explanation