Consumer complaint received 2024-08-16 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I purchased a property in XXXX before the XXXX crash of XXXX in XXXXXX/XX/XXXXXXXX. The home loan was originally funded XX/XX/XXXXXXXXXX/XX/XXXX who highly responsible for the originating and defrauding of USA consumers with XXXX loans or silent 2nd. This unlawful practice contributed to the World market crash. Millions of people lost their life savings and billions of dollars were confiscated, along with their property. This practice went on for decades and no one seemed to care. USA consumers are still actively being affected by the predatory loans that were being funded with falsifying applicants information, identity and manipulating type of home loan programs offered ; ARMS and balloon type home loans were the products being sold by XX/XX/XXXXthat made us all victims of fraudulent home loans. My personal information had no discrepancies, only fraudulent home loan program that was set up for me to fail in owning a property in the United States. 
I requested assistance from XX/XX/XXXXto modify my home loan, so that my payment would go down and be able to breathe. My wife was not working at the time and was pregnant with our twins. I was working less hours due to XXXX. I was really struggling with making the mortgage payment. It went on for XXXX years; trying to get XX/XX/XXXX to help me with my home loan. My credit went down the drain and my credit score almost XXXX points. I could not refinance the loan because we were XXXX down with my home. The BofA representatives, at branch and over phone, would just give me the run around with the different departments extension to call. I would never get an answer, but until XXXX. I finally was helped by BOFA, they approved my modification. They lowered my payment and interest rate.XX/XX/XXXXgave a balloon payment loan program. I got my home loan modified and was only making XXXX mortgage payment {$1200.00}. The representative that was assisting me with modification stated that all was complete, and I only needed to make XXXX mortgage payment, which I continued to make, until XX/XX/XXXX. Never made a payment to a XXXX loan. 
I recently sold my property in XXXX,XX/XX/XXXX was paid the monies owed, and a Third-party companyXX/XX/XXXX XXXX XXXX XXXX out of know where stating I owed them money. I could not sell my property until they were paid. I thought this issue/problem was taken care of almost 15 years ago. I had an anxiety attack, mental breakdown, my body was feeling in a state of numbness, my marriage is destroyed. I saved my marriage once in XXXX, but there is no saving this time around. I told my wife this isnt my fault. Saving our marriage is too late. This money was for our twins education and the home loan program defrauded us again. 
XXXX XXXX just took {$71000.00} from the sale of my home, when they had nothing to do with my property. I stated my facts, but they did not care and stated that I owed them money as well, and I needed to pay up. They did not give verbal authorization regarding my home. 
I requested ALL MY HOME LOAN documents they had on file from Bank of America. Original loan with XX/XX/XXXX and then purchased by Bank of America around in XXXX, No other XXXX XXXX no XXXX loan found. Not even my XXXX XXXX from XXXX modifications per BOFA representatives all loans consolidated. Only required to make XXXX mortgage payment {$1200.00}. 
I know Bank of America received billions of bail out money along with other USA BanksXX/XX/XXXXXXXX XXXX, XXXX, were some of them. Bank were all over the news, online, newspaper, etc., XXXX XXXX XXXX websites, social media, stating they were going to help USA Consumers save their home. I believe that USA Banks were seeing home foreclosures/ repossession skyrocketed across the United States. These Home Mortgage rescues that were being offered to consumers were a scam, tied to XXXX loans.XX/XX/XXXX is still trying to hide XXXX loans by selling all information, loan balances, potential forclosures, repossessions to Third party companies. So,XX/XX/XXXX received bail out money to help me, but turned around and sold a loan and all my personal information. I never authorizedXX/XX/XXXX to surrender my personal information. Now, I feel thatXX/XX/XXXX double dipping the benefit of government bailout money. XX/XX/XXXX maybe helped me, but I feel that they knew all along that XXXX years later, they will be time to collect again. XX/XX/XXXX did this in the past and is still taking homes from USA Consumers and life savings Consumers due to the infamous- The Zombie loans. 
I want my money returned in the full amount of {$71000.00} plus interest. I would like it to be returned with interest due to an anxiety attack, mental breakdown, my body was feeling in a state of numbness, my marriage is destroyed and the scam/fraudulent loan I was put into. I saved my marriage once in XXXX, but there is no saving this time around. I told my wife this isnt my fault. Saving our marriage is too late. This money was for our twins education, but the home loan program defrauded us again. 
I also filed a complaint with HUD. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation