vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
There is information on my reports which are causing financial harm to me and my family. I have sent disputes to each of the three Credit Bureaus in an attempt to update the following items. 

XXXX Account Number : XXXX XXXX Account Number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
Here is the list of inquires thats on my credit profile with XXXX, XXXX and Equifax these items are fraudulent and have no relation to me and I have sent FTC reports and letters to the credit bureau and they tell me my excuses each time as to why they didnt remove the items stating I didnt have dates of the inquires. Then stated they couldnt verify my identity Ive submitted numerous of items disputing these fraudulent inquires to no avail! and wasted hundreds of dollars sending certified mail and still got no results! This is unfair and hindering me from purchasing a house please remove these items XXXX XXXX Inquiry date XXXX XXXX, 2022 XXXX  XXXX Inquiry date XXXX XXXX, 2022 XXXX Inquiry date XX/XX/2022 XXXX XXXX XXXX  Inquiry date XXXX XXXX, 2022 XXXX XXXX XXXX XXXX Inquiry date XXXX XXXX, 2022 XXXX XXXX XXXX Inquiry date XXXX XXXX, 2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX XXXX  XXXX Inquiry date XX/XX/2022 XXXX XXXX  XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 2022

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD

Complaint narrative:
I sent in multiple letters on XX/XX/2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 
15 U.S code 1692 ( g ) validation of debt 15 U.S code 1692d harassment and abuse 15 U.S code 1692e False or misleading representations 15 U.S code 1692f-Unfair practices Under 15 U.S code 1692k civil liability

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-10-25 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TrueAccord Corp.
State: OH

Complaint narrative:
True Accord reached out to me on XX/XX/22 for a XXXX from XXXX for {$400.00} I have records of ending my contract with them and returning the equipment with a {$0.00} balance. 

I wrote to True Accord informing them of this. They stated they would do a debt verification and never got back with me. I received a notification they reported this debt to the credit bureaus. 

Currently they are trying to collect a debt not owed and have not proved I owed this debt.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
My PayPal account was permanently limited in XX/XX/XXXX. I have not broken any of the user agreements or done anything wrong. I am a XXXX XXXX ; I only used my PayPal account to receive payments from my clients. I understand how important it is to review the accounts regularly to keep PayPal safe for both buyers and sellers. However, I always work in good faith and follow all the policies and user agreements as stated. I tried to contact PayPal support a few times, but they said that this decision is final and the only option I have is to wait 180 days and then withdraw my PayPal balance. After 180 days had passed, on XX/XX/XXXX, I received an email saying that my funds were eligible for withdrawal. But on XX/XX/XXXX, PayPal transferred all my money ( {$1100.00} ) to themselves. The transfer memo said XXXX damages caused by XXXX XXXX XXXX violation. I contacted PayPal support, but they couldnt even explain to me which policy I broke. I think this is completely unacceptable and is simply theft. I would like to get my money back ASAP.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
An unauthorized hard inquiry made on my credit by Bank of America. I called Bank of America customer service XXXX. Starting at XXXXXXXX XXXX  XXXX, I spoke to a general customer service representative about the above. The general customer service rep. told me he would transfer me to the fraud department but actually transferred me to the mortgage department - who I also informed of the above. I have not been able to find out any information from Bank of America on why a hard inquiry was done on my credit without any prior authorization or notification. I do not have and have not requested any services from Bank of America. Any additional help will be appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: REGIONS FINANCIAL CORPORATION
State: FL

Complaint narrative:
Dispute this item because if it inaccuracies on my credit report. And reported incorrectly. But was verified it correct.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Struggling to pay your loan — 
Company: CCF Intermediate Holdings LLC
State: CA

Complaint narrative:
I got this loan a while back and i just couldnt afford the payments with my job cutting my hours and a few months later me losing my job Ive been struggling financially

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: REGIONS FINANCIAL CORPORATION
State: FL

Complaint narrative:
On XX/XX/2022 around XXXX XXXX, I drove to Regions Bank ( located at XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX ) to deposit {$1200.00} ( XXXX {$5.00} bills and XXXX XXXX$20.00} bills ). I received a receipt back saying the deposit was was made only for {$1200.00}. I notified the teller of the discrepancy and was told to hold. The bank manger comes back about 5 minutes later saying that the teller put the money in two Machines and it counted and her draw was correct. I asked if there was another way to verify and she said no because the machines counted the money. She said there were XXXX {$5.00} bills and XXXX  {$20.00}. I asked if she could review the cameras, she declined and said it was ran through two machines.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: NAVY FEDERAL CREDIT UNION
State: VA

Complaint narrative:
Applied for credit card while I did not.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: MOHELA
State: NY

Complaint narrative:
XXXX XXXX XXXX sent my loan to MOHELA who is now charging me interest. I was in the process of loan forgiveness Based on public service. All my documents are gone that I uploaded to XXXX XXXX. I am unable to get in touch with anyone from Mohela. The whole process has been interrupted the deadline is the end of this month I have been making payments to be eligible for this forgiveness. Where are my rights as a borrower half of my loan is interest. The student loan Industry is just taking everybodys money and the government is letting it happen every day they compound interest and they make off like bandits. 
My loan started out with XXXX XXXX went to XXXX, XXXX  now Mohela. 

Now I have to submit new forms again and I dont have time for this this is extremely upsetting.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem when making payments — You never received your bill or did not know a payment was due
Company: GOLDMAN SACHS BANK USA
State: MI

Complaint narrative:
Ive been having issues with Goldman Sachs since the transition from XXXX XXXX. I was receiving paper statements since the transition. However they had my name wrong and when I went to change it to my legal name I have not received a paper statement since. I did not change that option myself. Numerous customer service reps have been unable to assist me and keep transferring me to another who doesnt know. I have at least 3 customer service reps written down that have failed to resolve this issue. I highly suggest actually using your recorded system to do a quality check on my account and unsuccesful attempts I have made with no results. Im sick and tired of getting " potential spam '' calls from this company and remaining unresolved. My monthly hardship agreement with XXXX XXXX prior to the transition is $ XXXX. Now its accumulated with fees probably and no one can help me. If I dont get a paper statement I do not know when my payments are due.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
I need to remove an account from XXXX XXXX from my account. That was my ex-wife 's account, not mine. I have submitted numerous disputes with Experian but it never gets removed or updated, I have a letter from XXXX XXXX saying I am not on the account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: IN

Complaint narrative:
I need to remove an account from XXXX XXXX from my account. That was my ex-wife 's account, not mine. I have submitted numerous disputes with XXXX but it never gets removed or updated, I have a letter from XXXX XXXX saying I am not on the account.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: FinCo Services Inc DBA Current
State: TN

Complaint narrative:
My bank is withholding my money from me. I had a refund sent to me from XXXX on XX/XX/XXXX, I had XXXX different transaction sent to my bank account I got XXXX out the XXXX back. The XXXX payments I received back was for XXXX and I had another for XXXX. I reached out to them multiple times about the XXXX refund and also spoke with XXXX who informed me they already sent it out and traced it back to my banking company Current. They keep telling me wait such and such amount of days, but everytime it gets to said day it's another problem with me getting my money.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: HCFS Healthcare Financial Services of TeamHealth
State: CA

Complaint narrative:
I was recently billed a debt collection reference number XXXX from XXXX XXXX XXXX in the amount of a {$420.00} it says it is from a debt owed by XXXX XXXX XXXX  account number XXXX this is from an emergency room visit I dont remember which hospital that I actually had a workers comp I do not know why they have now put it in collections against me I do not need that on my credit report because it was something covered under his Workers Comp. I got injured at work they gave the Workers Comp. information I gave the Workers Comp. form to my former employer and there should not be a debt owed to this account I am now complaining that this is now harming me by bashing on my credit history

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
I have reviewed my credit report and noticed incorrect information and inaccurate accounts. I have sent out numerous disputes to remove this inaccurate information and accounts on my credit report. Please remove this inaccurate information and accounts that can not be verified. Here are the following date disputes was sent, XX/XX/2022 XX/XX/2022 XX/XX/2022 XX/XX/2022 XX/XX/2022 XX/XX/2022, XX/XX/2022 2022

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem canceling credit monitoring or identify theft protection service
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
EQUIFAX CYBER ATTACK

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Maximus Federal Services, Inc.
State: UT

Complaint narrative:
Requested refund of loan payments made during pandemic under the cares act. First request was XXXX, rep said she processed it and would take up to 6 weeks. Called back on XXXX, rep said it was approved on XXXX and should see refund shortly. Called back on XXXX, rep said she will request refund and " expedite '' it. 

Company is refusing to actually process the refund. What is recourse here?

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN

Complaint narrative:
I have reviewed my credit report and noticed incorrect information and inaccurate accounts. I have sent out numerous disputes to remove this inaccurate information and accounts on my credit report. Please remove this inaccurate information and accounts that can not be verified. Here are the following date disputes was sent, XX/XX/2022 XX/XX/2022 XX/XX/2022 XX/XX/2022 XX/XX/2022 XX/XX/2022, XX/XX/2022 XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-10-25 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MO

Complaint narrative:
Made 3 payments, all 3 posted then reversed.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
Here is the list of inquires thats on my credit profile with XXXX, Transunion and XXXX these items are fraudulent and have no relation to me and I have sent FTC reports and letters to the credit bureau and they tell me my excuses each time as to why they didnt remove the items stating I didnt have dates of the inquires. Then stated they couldnt verify my identity Ive submitted numerous of items disputing these fraudulent inquires to no avail! and wasted hundreds of dollars sending certified mail and still got no results! This is unfair and hindering me from purchasing a house please remove these items XXXX XXXX  Inquiry date XXXX XXXX, XXXX XXXX XXXX Inquiry date XXXX XXXXXXXX XXXX XXXXXXXX Inquiry date XX/XX/2022 XXXX XXXX XXXX Inquiry date XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX Inquiry date XXXX XXXX, XXXX XXXX XXXX XXXX Inquiry date XXXX XXXXXXXX XXXX XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX XXXX XXXXXXXX Inquiry date XX/XX/2022 XXXX XXXX  XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2022 XXXX Inquiry date XX/XX/2XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: SC

Complaint narrative:
Creditor : XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX  ), Account : XXXX Reason : Delete this unverified and inaccurate account Creditor : XXXX XXXX XXXX XXXX, Account : XXXX Reason : Delete this unverified and inaccurate account Creditor : XXXX XXXX, Account : XXXX Reason : Delete this unverified and inaccurate account Creditor : XXXX XXXX XXXX ( Original Creditor : XXXX ) XXXX Account : XXXX Reason : Delete this unverified and inaccurate account

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CREDIT ACCEPTANCE CORPORATION
State: MI

Complaint narrative:
Since becoming pregnant in XXXX and the pandemic I have been struggling to pay my car note. I called in XXXX of XXXX to advise that I would be having issues paying my bill and wanted to see if there was any assistance available. I was placed in the Covid protection program. At the end of each I would make my payment if I could.

After living off of my savings for 2 years, I have no money. I called credit acceptance to see if there was anything more that could be done so I could keep my vehicle and my credit not be impacted due to the global pandemic. They would advise for me to just make payments that I can afford to pay, they reassured me that I would stay under covid protection. In the mist of not qualifying for unemployment benefits and not being able to find a job that paid enough to allow me to send my newborn to daycare, I missed XXXX payments. 

I called credit acceptance in XX/XX/XXXX to explain what was happening and why I missed the XXXX payments and begged them to keep me on covid protection. Even though prior to XXXX, I was not late or missing a payment, they refused to put me back on covid protection. I am in a single-mother group that shares helpful information with each other and XXXX of the mothers told me that the same thing happened to her and she was able to get back on the program and her credit was not affected. 

Since not being placed on the XXXX XXXX XXXX, I have still been making payments when I can, but my credit has been hit extremely hard, so much so that I can't get approved for an apartment for me and my daughter. 

My XXXX XXXX was XXXX, and because of covid and credit acceptance, my score is barely at XXXX. I really need help, I'm not deep enough in debt to be able to file for bankruptcy, credit acceptance is what is hurting me the most. 

Currently, my daughter and I are living in our car since I can't get approval for an apartment that is in a safe neighbor for us both.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation