Consumer complaint received 2025-01-14 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
I called Chase on XX/XX/XXXX regarding a collection made from my checking account of {$1000.00} on XX/XX/XXXX. At the time, auto-payment was setup on my account so I understood why the payment was collected. Seeing this, I spoke to an agent regarding 1 : Revoking autopayment and 2 : Refunding the amount that was taken. I was assured on this phone call that the money would be back in my account by the next day. The next day, as the agent said, the money was back in my account. On XX/XX/XXXX the same amount was taken from my checking account for the second time. This was a Friday. I called on XX/XX/XXXX about this, I spoke with a supervisor of the " credit card department ''. This supervisor told me that this collection was part of their " double processing '' policy, which I was not informed of before in any previous calls. This supervisor stated that it was no fault of the company that I was misinformed and that unfortunately there was nothing I could do about it but that I would receive the money back on the following Monday, XX/XX/XXXX. On XX/XX/XXXX, the amount was still not refunded. I called Chase for the third time seeing this. In this call, I spoke to a low management agent who stated that he will " do something about this, '' after leaving me on hold for five minutes I was told, " I can not do anything about this I will have to transfer you to the *PaymentsXXXX department in order to push your refund processing. '' Hearing this, I was confused as in the previous call I was transferred to the " Credit Card '' department ; seemingly there is no cohesiveness, communication, or attentiveness in this company. Even so, I let the call be transferred. Here I spoke to a " Payments Supervisor '' named XXXX. Here she told me again about the " double processing policy. '' At this point, I asked the supervisor to read me the policy in which this double processing was included, she stated that she in fact could not read any policy as there was no physical copy and it was a part of " chase internal affairs. '' In the duration of this call both my sister and I spoke with the supervisor, explaining that we were not told about this policy, and that we were told the money would be back in the account by XX/XX/XXXX. Once again, this supervisor told us, it is not the fault of the company that we were misinformed, additionally she let me know that in fact, I would not be recieving the money until XX/XX/XXXX. Frustrated, I explained to her that I am a college student, who needs to submit my payment for my tuition, and this continued unauthorized payment collection would be the reason I would have to miss this semester. In response, the supervisor said " I will not be spoken to this way, I have rectified this dilemma and I am going to disconnect this call. '' In all my calls with Chase, they have shown no accountability for their actions and have had little to no answers. Since XXXX, any and all collections made from my account were UNAUTHORIZED, as I turned off autopayment. My account has had a negative balance since XX/XX/XXXX, I can not use my card OR my bank account as a result of this all. The collections made are a violation of my consumer rights.

Company response to consumer: Closed with explanation