Consumer complaint received 2023-12-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: UMB FINANCIAL CORPORATION
State: MN

Complaint narrative:
I went to a restaurant ( XXXX cafe ) and ordered XXXX hamburgers that had an off taste and the onion rings doused in grease. We asked them to take them off the bill and they refused. They wanted to make something else and at that point we were completely XXXX XXXX. We believe they made burgers earlier in the day and just re-fried them. These were not fresh the burger which they refused meanwhile food was served in XXXX minutes. It was a reheated hamburger based off the off taste. They also have a number of poor service. The amount is XXXX i need to dispute. 

The service was rendered but not to standards. I paid for something that was completely unacceptable and left the table with food still present. 
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Images were loaded to XXXX website. 
They denied the case and state " services rendered '' despite this restaurants trail/history of complaints. I showed food on the table /pictures by upload to the XXXX XXXX and provided receipt. I attempted to get money back when i was at the restaurant and waitress offered something else. At that point taste buds turned off and I just wanted money back. They insisted on a piece of pie ( XXXX  of dollars ) to swap for the hamburgers ( triple the cost of the pie and not an even exchange either ). I told them I would take it up with the credit card company as I could not simply just walk out or they would have called the police. 

Credit card company closed case in favor of the restaurant despite his paper trail/history on on XX/XX/XXXX and on XX/XX/XXXX case XXXX ( XXXX  same case number ). I sent emails ( i have on file ) and it appears they never once read any of the information sent since same outcome and case number. 

Meanwhile never once filed a complaint with any other XXXX  with credit card company. I have paper XXXX  credit and pay bill on time. I opened case XX/XX/XXXX and it was denied. They never reopened. Attempted to reopen dispute again on XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX ) Here is XXXX Cafes XXXX XXXX of doing this to other customers meanwhile credit card company backed them. Food left ON THE TABLE. XXXX made WELL aware of the dissatifaction. 


XXXX XXXX XXXX XXXX photos XXXX  months ago XXXX in | Lunch | {$1000.00} This used to be a great stop for good food before XXXX hit. Fast forward XXXX yrs later and what a joke. Waited in line for over an XXXX XXXX Sunday and people leaving said don't bother waiting. There's nothing left on the buffet anyway and most of it had no flavor. So we left and went to country kitchen and had a wonderful meal and experience. 

XXXX XXXX XXXX XXXX photo XXXX  months ago XXXX in | Other | {$1000.00} XXXX 's XXXX XXXX was overpriced, poorly prepared, everything was swimming in grease, service was bad!! ( $ XXXX of mashed potatoes! ) XXXX was sick before we reached XXXX! XXXX would not eat my take out box!! I WOULD NEVER RECOMMEND THIS CAFE! Should post a warning out front, like the " XXXX XXXX XXXX '' does. XXXX & only visit! I value my life!! Good Luck!! 

Dietary restrictions : XXXX 's day buffet was XXXX! Swimming in grease & nothing healthy was served except lettuce! I did not eat. XXXX was sick out XXXX  ends before XXXX! NEVER EAT THERE AGAIN!! Once & done!!! 

XXXX XXXX XXXX reviews XXXX  months ago Waited over XXXX hrs for food. People that got there XXXX min after us got their food XXXX min before us, they actually ate and left before we got our food. Owner is the cook who bumped our order. Offered ice cream after a XXXX min wait. Didnt have half the things on the menu. Never come here. 


XXXX XXXX XXXX review XXXX  XXXX  ago XXXX in | Breakfast Very unwelcoming. Very expensive. And everyone just seemed to be having a very bad day. Wasn't busy at all. On a Sunday morning. All staff was standing around and cooks were very rude to staff and mad at everything. HOUR or more wait on food we were told, overall very very disappointing. We thought we found a cute new diner to go too.. But nope. Sad experience. 


XXXX XXXX XXXX XXXX XXXX photos XXXX XXXXXXXX ago Came in on XXXX  XXXX  morning hoping to try this new place looks really cute inside and out. Sat down and was ready to order - waitress told us it would be XXXX XXXX for food on the menu- are you serious the restaurant was pretty dead and then told me that the cook doesnt like to be asked any questions and he is only focused on the buffet food.. The buffet was over priced, didnt look that good at all and thats pretty much all you can get on Sundays - try telling people their is no menu on Sundays to order from! I will not be coming back here again! I did not feel comfortable at all! I do not recommend supporting a rude and angry place XXXX XXXX XXXX XXXX reviews XXXX XXXX ago XXXX returned home from XXXX XXXX morning breakfast at XXXX 's. It was not a pleasurable experience. My XXXX  who loves XXXX  food, tried their chicken XXXX. She stated that it had no flavor. I also tried it. The marinara  was really watered down. My XXXX  commented that their barbecue sauce was also watered down. All we said to our server was that my XXXX  did not like it. There was NO mention of getting a free meal. The server wanted to speak to her, as the cook wanted to know what was wrong. She explained about the marinara and did not ask for a free meal, or even a discount. But that would never have happened anyway. The cook was defensive and said " we don't give away free food ''. XXXX. We eat out all the time and always have. Never in all the years of dining out have we ever encountered a response like that. No apology, no offer of a discount or any attempt to retain a customer. We were attempting to let them know about what we felt was a substandard meal. But XXXX 's clearly wasn't interested in our opinion. We can not recommend this restaurant. While the servers are all very nice, the cook has an attitude. We will not return. 


XXXX XXXX XXXX XXXX XXXX photos XXXX XXXX ago My partner ( a person of XXXX ) and I wanted to check this place out and were met with very unfriendly looks and silence. No one came up to us as we perused the shop ( which was filled with XXXX XXXX ) or the bakery counter. We left because we clearly werent welcome. 

If you want an old timey segregated diner experience, this place is the one for you. 
XXXX XXXX XXXX XXXX reviews XXXX yearXXXX ago We use to love going to this XXXX  morning buffet! Its so sad how awful this place is becoming. They told us it would be XXXX min wait on to order off the menu. So we all got the buffet, go up to eat and they have no food up there so we wait again.. finally we decided to go somewhere else.. get it togeher XXXX 's this small XXXX deserves better. 
Like XXXX reviews 4 years ago I've been wanting to try this place for a year, XXXX I finally went, the atmosphere here is very unwelcoming. The XXXX girls that were working had a very XXXX  look to themselves, XXXX looked like she just rolled out of bed. I ordered the BLT and the girl kind of shoves her XXXX ( how they take orders I guess ) in my face and says " what toppings? '' I asked if they had avocado she says " XXXX I dont see it here so no '' and she wasn't sure if it came with fries so I said forget all that I'll take the XXXX  toast with eggs instead. She says " ok '' but came back multiple times to ask how many XXXX  toasts I wanted, how I wanted my eggs and asked me " do you want bacon? It doesnt come with it '' I said " uh no just toast and eggs please '' she says " ok '' when the food came she brought me XXXX  toast, eggs, a BLT and a basket of fries .... I told her I didnt want the sandwich but the breakfast food instead, she says " XXXXXXXX XXXX XXXX I'll have to take care of this '' .... food wasn't good I wouldn't recommend, and when it came time to pay I asked to see the itemized ticket and the XXXX  looking girl flips her computer over to where it hit the counter with some attitude ... .. sorry for rant but my first time here was garbage and i probably wont be back. 

Reviewed XX/XX/XXXX XXXX  I've been here twice and neither time was I impressed. The first time was for my birthday, I ordered a steak medium-rare and baked potato and I got a overly dry well-done steak and a baked potato that was still hard. Also my salad was colder than my XXXX. 
The second time I was there I had a shrimp and fries basket and the shrimp were WAY over done. 
Date of visit : XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX XXXX  I also called the owner and he didnt care.. I want MY MONEY BACK for something I did NOT eat. When you pay for something, you expect quality. I PAID MONEY and HE TOOK THE MONEY, refused to give it back and I WALKED OUT WITH THE FOOD ON THE TABLE.

Company response to consumer: Closed with explanation