Consumer complaint received 2025-09-24 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Paramount GR Holdings, LLC
State: NV

Complaint narrative:
My solar panels stopped working in XX/XX/XXXX, which caused my electric bills to increase significantly. I did not realize my system had gone offline until a random outside company contacted me about it, claiming to know my panels were not working. I have no idea how this company obtained that information about my system, and it was concerning that they knew before I did. This was the first notice I had that there was a problem. 

I financed a residential solar system through GoodLeap, with XXXX XXXX XXXX as the installer. XXXX filed for bankruptcy on XX/XX/XXXX, leaving my system orphaned without warranty or service support. Under the FTC Holder Rule, GoodLeap remains responsible for claims and defenses against the seller. 

On XX/XX/XXXX, I both called and emailed GoodLeap requesting a complete set of documents, including my loan agreement, payment history, Titans XXXX warranties, compliance documents for tax credits, and resale documentation. During the call, GoodLeap asked me to provide my recent electric bills to show that my energy costs had increased ; I emailed the bills the same day. 

On XX/XX/XXXX, GoodLeap emailed me saying they had tried to call. I checked my phone records and had no missed calls. I replied immediately, but no call came in the days that followed. 

On XX/XX/XXXX, I followed up in writing and copied XXXX XXXX, Vice President / Deputy Chief Compliance Officer, through GoodLeaps consumer complaints email listed on their website. 

On XX/XX/XXXX, GoodLeap replied only : Received TY. I have attached to the case. No documents were actually provided. 

On XX/XX/XXXX, after continued delays, I sent another follow-up and set a deadline of XX/XX/XXXX for GoodLeap to provide all documentation, warning that I would escalate to regulators if they failed. 

On XX/XX/XXXX, a GoodLeap representative finally called me. Instead of resolving the issue, he said GoodLeap couldnt help and told me that if I wanted the information I requested, I would need to contact XXXX other internal departments myself. He later emailed me the phone numbers for those departments, insisting I do the work myself to chase down my own loan and warranty files. I told him this was unacceptable and that GoodLeap should not be making me do this work. During the same call, he also told me to contact XXXX, the inverter manufacturer, to fix my no site communication issue. 

I attempted multiple times to contact XXXX through their online help portal ( which did not work ) and by phone. Each time, I received notices that they are only helping installers at the moment. In other words, XXXX would not provide me with loan or warranty documentation, nor would they assist me with the system issue GoodLeap told me to take to them. 

I immediately emailed GoodLeap after this call, citing the FTC Holder Rule again, and demanded that they provide the full documentation directly. I kept compliance copied. 

When GoodLeap still failed to comply, I extended the deadline to a final date of XX/XX/XXXX ( end of business day ). 

Despite these XXXX deadlines, GoodLeap has failed to provide : A complete loan file and payment history Warranty records and service obligations formerly handled by XXXX Compliance documentation for federal tax credits ( ITC ) and SREC reporting Resale documentation for a home with an installed solar system Meanwhile, GoodLeap continues to bill and auto-debit my account each month while refusing to provide the records and protections I am entitled to.

Company response to consumer: Closed with explanation