Consumer complaint received 2026-02-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: MI

Complaint narrative:
Ok Im just found out on XX/XX/XXXX of XXXX that I had numerous transactions on my chime account which I never gave out my chime information I was denied access to my account and it was closed for fraud I received a large some of money for my XXXX settlement I never gave authorization to anyone to use my account I never even got any notifications that my money was being stolen I was XX/XX/XXXXXX/XX/XXXX of XXXX before I went to XX/XX/XXXX I was living with my daughter but long and behold I was living in mg own home and it wasnt until XXXX XXXX had gotten better that i realized I had several thousands of dollars stolen from me I tried to tell chime I had this money stolen they did nothing but deny every dispute saying that I gave out data information I never ever did this at all I had several ids stolen from me and during the time I XXXX my settlement I went trew about XXXX chime cards from XX/XX/XXXX until XX/XX/XXXX I filed a dispute with Cash App as well because social security said I have to pay a total of XXXX dollars back it was then that I called Cash App and tried to convince them I was the real XXXX XXXX my cash tag was our shells moe I never was able to convince them I was me after myXX/XX/XXXX but they did update my email I filed a dispute I believe early XXXX and I was asked were was I incarcerated and how long I was in jail and I was asked about if this dispute is favorable in your favor how would you like the money dispersed I said please put it on my new Cash App $ Material XXXX XXXX remember I told u my email was updated on $ XXXX so when they made a decision on my dispute they made a payment I never received a dime they paid the money on the compromised account that I had no access to my device was stolen my clothes after myXX/XX/XXXX over 9500 dollars was stolen I changed my email with chime got a new phone and a job it wasnt until XX/XX/XXXX th I looked at all my bank statements and was revealed a complete fraud for over XX/XX/XXXXyears I dont know how this happened I dont know the ppl who all received money the police told me copy ever single statement and I did over XXXX documents in chime alone not to mention Cash App I never spent the 6400 dollars they I was due someone else spent the money called as if they were me and used this account $ XXXX for XXXX full year and stole from my new job after my XX/XX/XXXX I list my hom my car and was evicted after XXXX I still haven been compensated and the police detective called Cash App on my behalf I never got that money and then I found out it was another fraudulent account in my name $ XXXX XXXX XXXX XXXX keep asking Cash App was my car and funds being dispersed from my checking account and my credit card with chime I didnt deserve this I did nothing wrong I nd etc gave out data passcodes I didnt even get any emails that the funds was being taken from. Me this is a complete fraud and scam and the police department said it was fraud yet I get none of my money back I have a XXXX and this is wrong in Cash App end I cant understand the actions they want me to take I mentally can not understand what else I need to do I need help but Im nt giving up because I did nothing wrong I have had my account closed and I never did fraud this isnt right I want stop fighting until my innocence is proven

Company response to consumer: Closed with explanation