Consumer complaint received 2025-07-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
I am formally disputing the following accounts on my credit report under my rights granted by the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681, the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g, and the Truth in Lending Act ( TILA ) 15 U.S.C. 1641 ( g ).

I have identified multiple legal violations regarding these accounts, and failure to correct these errors within 30 days will result in formal legal action against your agency for willful noncompliance. 
ACCOUNTS IN DISPUTE : Account- APPLE CARD/GS BANK USA XXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Requires furnishers ( like Goldman Sachs Bank USA ) to notify credit reporting agencies when a consumer disputes an account. 
15 U.S.C. 1681e ( b ) : Requires CRAs to maintain maximum possible accuracy, which includes reflecting that the account is disputed.

15 U.S.C. 1681i ( a ) : Requires CRAs to conduct a reasonable reinvestigation and properly note disputes during and, where applicable, after that process. 
Account- XXXX XXXX XXXX XXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Furnishers are legally required to notify CRAs when an account is disputed by a consumer.

15 U.S.C. 1681e ( b ) : CRAs must use reasonable procedures to ensure the maximum possible accuracy of credit information, which includes accurately reporting disputes.

15 U.S.C. 1681i ( a ) : Requires credit bureaus to conduct a reasonable reinvestigation of disputed accounts, and to reflect the disputed status during and after that process. 
Account- XXXX XXXX XXXX XXXXXXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Furnishers must notify credit reporting agencies when a consumer disputes an account.

15 U.S.C. 1681e ( b ) : CRAs must ensure maximum possible accuracy in consumer reports, including correctly reflecting the dispute status.

15 U.S.C. 1681i ( a ) : CRAs must reinvestigate disputed information and update reports accordingly. 
Account- XXXX XXXX  XXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Requires furnishers to notify credit bureaus when a consumer disputes an account.

15 U.S.C. 1681e ( b ) : Requires credit reporting agencies to maintain maximum possible accuracy, which includes clearly and truthfully reporting dispute status.

15 U.S.C. 1681i ( a ) : Requires CRAs to conduct a reasonable reinvestigation and accurately update records during and after dispute processing. 
Account- XXXX XXXX XXXX XXXX XXXXXXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Requires furnishers of information to notify CRAs that an account is being disputed by the consumer.

15 U.S.C. 1681e ( b ) : CRAs must adopt reasonable procedures to ensure the maximum possible accuracy of credit reports, which includes reflecting disputes when applicable.

15 U.S.C. 1681i ( a ) : Mandates that CRAs conduct a reasonable reinvestigation and ensure disputed items are clearly flagged during and after the process. 
Account- XXXX XXXX XXXX XXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Requires furnishers to inform credit reporting agencies that a consumer disputes an account.

15 U.S.C. 1681e ( b ) : Requires CRAs to maintain maximum possible accuracy, including correctly reporting a dispute when known.

15 U.S.C. 1681i ( a ) : Requires CRAs to conduct a reasonable reinvestigation and reflect the dispute in the file during and ( if unresolved ) after the process. 
Account- XXXX XXXX XXXXXXXX XXXX 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Requires data furnishers to notify CRAs when an account is disputed by the consumer.

15 U.S.C. 1681e ( b ) : Requires CRAs to adopt reasonable procedures to ensure the maximum possible accuracy of consumer reports, including reflecting dispute notations.

15 U.S.C. 1681i ( a ) : Mandates that CRAs conduct a reasonable reinvestigation of disputed information and accurately reflect dispute status during and after that process. 
LEGAL DEMANDS & GROUNDS FOR DELETION 1. PROOF OF DEBT OWNERSHIP REQUIRED ( 15 U.S.C. 1641 ( g ) ) Under TILA 15 U.S.C. 1641 ( g ), if a debt is sold or transferred, the new owner must provide proper notification and proof of assignment.

The original creditor has already been paid via securitization and no longer owns this account. 
If no legally admissible proof of ownership is provided, this account must be deleted immediately. 
Required Action : REMOVE the account or provide the full chain of ownership with original signed agreements proving legal standing.

2. FAILURE TO CONDUCT A REASONABLE INVESTIGATION ( 15 U.S.C. 1681i ( a ) ) Under the FCRA, 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), credit bureaus must conduct a reasonable investigation upon dispute.

Simply verifying data with a creditor is NOT a valid investigation.

If you claim this information is verified, provide the method of verification ( MOV ) as required by 15 U.S.C. 1681i ( a ) ( 2 ) ( B ).

Required Action : REMOVE the account if no legitimate MOV and full documentation is provided.

3. FALSE & MISLEADING REPORTING BY THE ORIGINAL CREDITOR ( 15 U.S.C.

1681s-2 ( a ) ) If the original creditor sold or charged off this debt, they are no longer the legal owner, yet they are still reporting it.

Under FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), inaccurate reporting must be corrected or removed. 
If the creditor was paid via securitization or insurance write-off, they must update the tradeline to Transferred/Sold or remove it completely. 
Required Action : DELETE the account immediately if the original creditor has no current ownership rights. 
4. FAILURE TO REPORT A CHARGED-OFF ACCOUNT CORRECTLY ( GAAP & IRS LAWS ) According to GAAP ( Generally Accepted Accounting Principles ) and IRS reporting laws, a charge-off means the original creditor wrote off the debt as a loss.

If a charged-off account was sold, the creditor has no right to continue reporting a balance or updating the status.

Reporting a balance on a charged-off account is falsifying financial information, which is deceptive under 15 U.S.C. 45 ( FTC Act ).

Required Action : REMOVE the charge-off immediately, or provide accounting records proving the creditor still legally owns the balance. 
5. COLLECTION AGENCY VIOLATIONS UNDER FDCPA ( 15 U.S.C. 1692g & 1692e ) If this account is now with a debt collector, I demand full validation under FDCPA 1692g.

Collection agencies must prove : o A valid assignment from the original creditor.

o A signed contract showing I agreed to this debt transfer.

o A full payment history proving what is allegedly owed.

If the collection agency can not provide all of the above, they are in violation of FDCPA, and the debt must be removed.

Company response to consumer: Closed with non-monetary relief