Consumer complaint received 2025-12-09 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: TN

Complaint narrative:
On XX/XX/year>, I noticed unauthorized activity on my Cash App account. I did not authorize these transactions. My phone was in my possession. I did not share my PIN or sign-in code. I did not approve any test transaction or give any third party access to my account. I was at welding school earlier that day, and when I clocked out and checked my account, this activity was already there. This was unexpected and out of the blue. These funds are for essential expenses including bills and family needs. I am requesting a full investigation and reimbursement for any unauthorized funds taken. I was at welding school earlier that day. When I clocked out and checked my account, this activity was already there. This was out of the blue. These funds are for essential expenses like bills and family needs. I am requesting Cash App investigate the unauthorized activity, confirm the source of access, and ensure the {$450.00} attempt and any related unauthorized transactions are fully reversed. 
This was fraud i have mouths to feed and cash app not helping i need my money back. 

Unauthorized activity observed on XX/XX/year> : 1. Add money. XXXXXXXX XXXX. {$450.00}. XXXX PM. Failed. Unauthorized attempt. 
2. Add money. XXXXXXXX XXXX. {$430.00}. XXXX PM. Failed. Unauthorized attempt. 
3. Add money. XXXXXXXX XXXX. {$260.00}. XXXX PM. Failed. Unauthorized attempt. 
4. Add money. XXXXXXXX XXXX {$100.00}. XXXX PM. Unauthorized. 
5. Add money. XXXXXXXX XXXX. {$100.00}. XXXX PM. Unauthorized. 
6. Add money. XXXXXXXX XXXX {$120.00}. XXXX PM. Unauthorized. 
7. XXXX deposit. XXXX XXXX. + {$150.00}. XXXX PM. Unauthorized. 
8. XXXX buy. XXXX XXXX. {$300.00}. XXXX PM. Unauthorized. 
9. XXXX withdrawal. XXXX XXXX. {$420.00}. XXXX PM. Unauthorized. 
10. XXXX sell. XXXX XXXX. + {$23.00}. XXXX PM. Unauthorized. 
11. Refund requested. {$12.00}. XXXX PM. Pending. Unauthorized. 

Unauthorized activity observed on XX/XX/year> : 1. Add money. XXXXXXXX XXXX {$450.00}. XXXX PM. Failed. Unauthorized attempt. 
2. Add money. XXXXXXXX XXXX {$430.00}. XXXX PM. Failed. Unauthorized attempt. 
3. Add money. XXXXXXXX XXXX. {$260.00}. XXXX PM. Failed. Unauthorized attempt. 
4. Add money. XXXXXXXX XXXX. {$100.00}. XXXX PM. Unauthorized. 
5. Add money. XXXXXXXX XXXX. {$100.00}. XXXX PM. Unauthorized. 
6. Add money. XXXXXXXX XXXX. {$120.00}. XXXX PM. Unauthorized. 
7. XXXX deposit. XXXX XXXX. + {$150.00}. XXXX PM. Unauthorized. 
8XXXX XXXX buy. XXXX XXXX. {$300.00}. XXXX PM. Unauthorized. 
9. XXXX  withdrawal. XXXX XXXX. {$420.00}. XXXX PM. Unauthorized. 
10. XXXX sell. XXXX XXXX. + {$23.00}. XXXX PM. Unauthorized. 
XXXX1. Refund requested. {$12.00}. XXXX PM. Pending. Unauthorized. 

Resolution requested : I want Cash App to investigate these transactions, confirm how unauthorized access occurred, and reverse any unauthorized completed charges. I specifically want confirmation that the {$450.00} add money attempt did not post, and if any portion of the {$450.00} or the other add money amounts posted or are pending on my bank side, I want a full refund and reversal.

Company response to consumer: Closed with explanation