Consumer complaint received 2025-09-21 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: AUTOMOTIVE CREDIT CORPORATION
State: IL

Complaint narrative:
So I was looking for a car and I came across this place called XXXX XXXX and met this salesman named XXXX along with XXXX others and I told XXXX what I was looking for which was a car just to get to and from work that was in good condition and in a affordable price range. At first he tried to put me in a pick up truck that was rusted and I said no and left. Then maybe like a hour later that same day he calls and tells me that he has a car for me and to come back and I obviously I was like great, thinking everything was done to it prior to me being there like an inspection and everything to ensure the cars safety because he told me it was being detailed. So I get up there and the first red flag was them not showing me the car just jumping straight into financing. Like I said I trusted them because then I didnt have a reason not too. It wasnt until after closing the deal that I took my keys ( which had broken and still has broken unusable buttons ) and went to the car and once I got in the car I noticed that there was no AC blowing after having it on for a few minutes and that the car was making sounds while driving and that the XXXX XXXX working either. So I went back same day to the dealer and told them that I didnt want the car because I didnt like the condition it was in especially in XXXX in this heat. They told me they would fix any repairs with the car and told me that when the bank calls to tell them ( lie ) that the car had no issues in contrast that they would fix everything. So like I said I was giving them a chance and I thought this process was normal then or something that is done and it is now I realized that what they did was fraud and misrepresentation. I repeatedly told the saleman that sold me the car about the cars problems and even send videos of the sound and condition of the car. To which I was brushed off I gave them XXXX chances to fix my car and they didnt and misdiagnosed multiple times. And the XXXX nd time I brought my car up there they let it sit for 5 days with no work done to it and didnt update me unless I inquired about it. You can see how this would make anyone upset. Once I told them I was just going to come get my car because I had work in the morning and by then they had it for 5 days the mechanic says well I already took your car apart so at that point I was transferred over to the XXXX and he said that they ordered the wrong part but ordered the correct XXXX and that it would be there tomorrow the next day morning. So I said okay and come the next day before I could even call they called and told me that they were sent the wrong parts again but that I can come get my car. At that point Im livid because who wouldnt be? But I kept my composure the whole time with these people just for them to play with my safety and my time. The XXXX time I brought it back was because they told me the sound my car was making were coming from the shocks so I brought it back because XXXX reached out to me asking about money and I reminded him that my car wasnt even repaired yet so he says that I have his word that the problem would be fixed. So I brought my car up there on XX/XX/XXXX at XXXX for the last time for them to fix what they said was causing the noise. I drop my car and a few hours later receive a call that the car was done, so I go back up there to get my keys ( already being over the dealership ) and once I get in my car the same sound was being made and is still being made to this day until I get this resolved. After that I told XXXX that I no longer trusted them to work on my car and sent him a audio video of the sound that my car was still making. Honestly these guys after making the sale and even during reflecting back on it were really u professional and lied and misrepresented this vehicle and didnt even do a proper inspection before putting me into the vehicle. I have all documentation and pics of proof to provide. I really want this looked into for some resolution. I already contacted my lender and bank. This had been going on for 2 months now from XX/XX/year> to now XX/XX/year>. They also only had XXXX XXXX lug nuts out of the XXXX on XXXX of my front tires. And didnt give my car an oil change when they had it those XXXX XXXX and the car needs an alignment still. And I told them same day that the suspension system indicator was coming up on the dash and they just blatantly ignored that because it still pops up on the cars dash to this day, just goes to show their neglect while having my car in their care. I want them investigated and this resolved this involves my safety and dealer fraud and misrepresentation. And, they only ever reached out to make it look like they cared about making it right once I started dealing with them legally which I still currently am and I am prepared to. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation