Consumer complaint received 2025-05-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, IA XXXX Subject : Complaint Against XXXX for Improper Loan Servicing and Request for Loan Discharge and Credit Report Correction Dear Consumer Financial Protection Bureau , I am writing to file a formal complaint against XXXX, my XXXX loan servicer, for engaging in unfair and deceptive practices that have caused me significant financial harm. I request that the CFPB investigate XXXX handling of my federal XXXX loan account, discharge the loan due to their misconduct, and ensure the removal of the associated trade line from my credit report. 
Account Information : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX 
XXXX TX. XXXX XXXX Account Number : [ XXXX ] balance XXXX opened more than 7 years ago XX/XX/XXXX [ XXXX ] balance XXXX opened also more thean 7 years ago XX/XX/XXXX Details of the Complaint : XXXX has engaged in practices that align with the violations outlined in the CFPBs enforcement action against them ( CFPB Newsroom, XX/XX/XXXX ). Specifically, I believe XXXX mishandled my account in the following ways : Steering into Forbearance Instead of Income-Driven Repayment ( IDR ) : XXXX failed to inform me about or enroll me in an income-driven repayment plan that would have been more affordable based on my financial situation. Instead, they steered me into forbearance, causing interest to accrue and capitalize, significantly increasing my loan balance. This practice matches the CFPBs allegations that XXXX illegally pushed borrowers into forbearance, harming their long-term repayment prospects. 
Failure to Notify About IDR Recertification : If I was enrolled in an IDR plan, XXXX did not adequately notify me about the annual recertification requirement. This led to missed deadlines, increased monthly payments, and delays in potential loan forgiveness, consistent with the CFPBs findings of XXXX deceptive practices. 
Misapplication of Payments : XXXX has misapplied my loan payments, failing to allocate them correctly to principal and interest or across multiple loans in my account. This has resulted in incorrect balances and prolonged repayment terms, mirroring the servicing failures noted in the CFPBs lawsuit. 
Credit Reporting Harm : Due to XXXX servicing errors, my credit report inaccurately reflects late payments or higher balances than warranted. These inaccuracies have damaged my credit score, limiting my financial opportunities. The CFPBs action highlights XXXX history of furnishing incorrect information to credit bureaus, which I believe applies to my case. 
Impact on Me : These practices have caused me significant financial distress, including a decrease in credit approval from multiple denials, and a decrease of over XXXX plus points to my credit score. The improper servicing has extended my repayment period and inflated my loan balance, making it difficult to achieve financial stability. 
Requested Relief : Based on XXXX documented misconduct and the CFPBs enforcement action, I respectfully request the following : Full Loan Discharge : Cancel the remaining balance of my XXXXXXXXserviced federal XXXX XXXX  due to their unfair and deceptive practices, as supported by the CFPBs findings. 
Removal from Credit Report : Instruct XXXX to delete the trade line associated with this loan from my credit reports with all three major bureaus ( XXXX Experian, XXXX ) to correct the harm caused by their servicing errors. 
Redress for Financial Harm : Provide compensation for excess interest accrued, improper fees, or other financial losses resulting from XXXX actions, consistent with the {$100.00} XXXX redress ordered in the CFPBs proposed settlement. 
Investigation of XXXX Practices : Conduct a thorough review of XXXX handling of my account to ensure compliance with federal consumer protection laws, including the Consumer Financial Protection Act ( CFPA ).

Additional Context : XXXX actions align with the CFPBs allegations of systemic servicing failures, including steering borrowers into costly forbearance, failing to provide clear IDR recertification notices, and misapplying payments. The CFPBs proposed order ( XX/XX/XXXX ) bans XXXX from federal loan servicing and requires {$120.00} XXXX in penalties and redress, indicating the severity of their violations. I believe my experience reflects these widespread issues, warranting relief. 
Thank you for your attention to this matter. I trust the CFPB will take swift action to address XXXX misconduct and provide the relief I am seeking. Your efforts to protect student loan borrowers are greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation