Consumer complaint received 2025-04-10 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing — 
Company: FIFTH THIRD FINANCIAL CORPORATION
State: GA

Complaint narrative:
The bank neglected distributing money to me. On XX/XX/year> I received money I went to the bank on XXXX XXXX around XXXX XXXX  didn't pay attention to the time because I slept in. When I arrived I told XXXX XXXX I would like to withdraw money. The bank teller said they didn't have the amount I wrote on the withdrawal slip, then XXXX XXXX was summoned by XXXX XXXX. Then they both stated the bank couldn't give me money because it was pending. I went to a different branch to see if this was true and when I went there the manager of fifth third said she couldnt give me the money because it was pending. I left the bank sat in the car and got on the phone with fifth thirds virtual assistant. I stated Can I withdraw XXXX from my local bank with a pending deposit? 
The virtual assistant which is technically artificial intelligence from their mobile banking app, stated via text message XXXX XXXX, my name is XXXX. I'm happy to assist you today. I am showing the funds reflecting available. This would allow you to deduct these funds within the branch, yes. Unfortunately they refused to give me the money again because its pending. Law enforcement got involved because a gentleman decided to insert himself and put his hands on me with a baby in his arms. I told him to step outside. The bank held him inside because I pulled out mace. I called the cops and my father to deescalate the situation. The cops came after the gentleman left, therefore I gave them my side of the story and the little information I had on him. The officer gave me a case number and stated Ill have to wait 3 days for the case to be processed. The manager of the bank on XXXX XXXX XXXX told the cops I had to leave the property and I did. I went back to the other fifth third bank on XXXX XXXX, again I asked XXXX XXXX if I could withdraw a smaller amount he said how much. I asked him if I could write it down on paper he gave me a paper and I wrote it down. He looked at the paper then looked at his computer for maybe 15 seconds, then he called his colleague XXXX XXXX. I was then told by XXXX XXXX that I can not withdraw money because it was a pending transaction. I said at the end of the day I have to withdraw money. He said he cant give me money from a pending transaction. I said can I show you the proof from fifth thirds virtual assistant. He said Im not looking at anything on your phone. I got frustrated because evidently the bank was telling me false information. Then a police officer came in and said I had to leave, I politely argued with him that the banks were doing unlawful business. He said its nothing he can do, I finally let it go and walked outside because I did not want to get banned from fifth third. I had already wasted my whole morning at both branches. Fast forward I asked the officer if I can withdraw a XXXX dollars instead of the original amount, he went in the bank for me and they said basically said no. They gave him a withdrawal paper with an unauthorized amount signed and ready for me to print my signature. I had no choice but to sign it because the manger from the branch on XXXX XXXX XXXX said she was closing my account the next day and handing me all of the cash from my account on XX/XX/year>.

Company response to consumer: Closed with explanation