Consumer complaint received 2026-06-01 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: LoanCare, LLC
State: NJ

Complaint narrative:
Water loss occurred on XX/XX/year> Insurance funds were issued and depositec into escrow. LoanCare issued an incorrect {$24000.00} check and then canceled it XXXX payment was delayed because of escrow handling. LoanCare required an inspection knowing repairs could not begin because funds had not been released Inspection failed due to lack of released funds. You have been displaced for months and have had to relocate hotels multiple times. Contractor remains ready to begin Funds remain in escrow while approval requests continue to sit in review Delays are increasing hotel and XXXX XXXX Claim progress : XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX received your claim XX/XX/year> Your claim was assigned to a claims representative or claim team XX/XX/year> A {$1000.00} digital payment was issued to the account set up for this payment XX/XX/year> A {$16000.00} payment we mailed to you was canceled, XX/XX/year> An estimate was received XXXX XXXX You received a {$1000.00} payment we mailed you. XX/XX/XXXXXXXX XXXX XXXX A {$1000.00} digital payment was issued to the account set up for this payment,. XX/XX/year> A {$16000.00} payment we mailed to you was canceled. XX/XX/year> A {$5800.00} digital payment was issued to the account set up for this payment, XXXX XXXX XXXX A {$2000.00} digital payment was issued to the account set up for this payment. XXXX XXXX XXXX You received a {$16000.00} payment we mailed you. XXXX XXXX XXXX You received a {$4100.00} payment we maileXXXX XXXX XXXX XXXX You received a {$10000.00} payment we mailed you. XXXX XXXX XXXX A {$4900.00} digital payment was issued to the account set up for this payment XXXX XXXX XXXX We issued a {$14000.00} payment to XXXX XXXX XXXX. XX/XX/year> We issued a {$9100.00} payment to XXXX XXXX XXXX. XX/XX/year> We issued a {$7300.00} payment to XXXX XXXX XXXX. Once all of my checks was issued by XXXX I mailed everything to LoanCare mortage company and funds were placed in escrow. XXXX litigation company came in my home to remove all water damaged in XXXX and their payment was also sent to escrow in the amount of XXXX. Loancare sent the XXXX with my contractor information that included the funds for XXXX I had to wait XXXX to XXXX days for them to request and approve cancelation. Then i had to wait XXXX days for them to reissue the correct amount I was told they would split the check in XXXX payments XXXX for XXXX and the difference to my contractor to start repairs. They only issued XXXX XXXX payment on XX/XX/XXXX invoice I was able to mail to XXXX for their litigation services. Loancare never released my repair check saying I needed to request an inspection which was an additional XXXX day process. I explained to rep from loan care no work has started in my home so I wouldn't pass inspection. She said that is the only way my funds would be released but she would accommodate me by putting in my claim that the litigation process would count as me starting repairs. Inspection was completed and it failed so now its an additional delay process to get override my funds been sitting in escrow for a month and no one could help with approval system just states its pretending review fir the last XXXX weeks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation