Consumer complaint received 2025-01-10 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Diversified Adjustment Service, Inc.
State: CT

Complaint narrative:
We had a service contract with XXXX for GPS devices for our vehicles. in XX/XX/XXXX they sent us new devices since the old XXXX devices were being phased out. They sent us the incorrect devices that were not compatible with our vehicles. Over the course of 6 months they sent us incorrect replacement equipment three more times. 

In XX/XX/XXXX XXXX notified me that our old XXXX GPS devices were going to be deactivated. I continued to contact them for two more months trying to get them to send the correct equipment. A total of 9 months I had been attempting to get them to send us the right devices. 

Some time around XX/XX/XXXX XXXX deactivated the XXXX devices. This meant that we no longer had access to tracking our vehicles. This was the only service that our contract with them was to provide. Due to XXXX 's failure to provide us with the service they were charging us for and their inability to remedy the situation with 30 days I sent them notice of our termination of service on XX/XX/XXXX. Our contract was very specific about my right to do so. I agreed to pay for service through XXXX, which we did. 

XXXX did not " process '' our termination until some time in XX/XX/XXXX. They agreed to process termination without any buyout contingent on us returning the equipment, which we did. They are claiming that we owe them for service from XX/XX/XXXX through XX/XX/XXXX. XXXX months after I terminated our service, {$730.00} per month. Not to mention the fact that they had deactivated our devices, failed to send us new ones and weren't actually providing us with the service they were billing for. 

They sent me a bill for {$16000.00} on XX/XX/XXXX the bill also listed {$2900.00} ( 4 months of service separately ), but it did not show as due. I responded to the rep I had been dealing with and she advised me that she would take care of it. On XX/XX/XXXX they sent me another invoice that showed a credit of - {$16000.00}. This was the last I heard from XXXX and I assumed everything was taken care of. 

I have countless chains of emails documenting this whole saga. 

Some time around XX/XX/XXXX I received a collections notice from XXXX companies for that {$2900.00} amount from XXXX. I emailed XXXX with my dispute including a lot of the saved emails I have from this. After a few weeks I reached out to XXXX to check the status of my dispute. They responded and told me to be patient, they forwarded the dispute, it can take a long time and they would let me know when they received a reply on the dispute. I never heard from them again. 

In XX/XX/XXXX I received another collections notice for this debt. This time from Diversified Adjustment Services. I emailed them on XX/XX/XXXX with my dispute and pertinent information with a request for verification of debt. I followed up via email 7 times over the next three months. They never responded to any of my emails. I have also called them and they gave me a similar answer to XXXX that I need to wait for a response. I have not called them in several months and assumed that the debt had been removed. 

Today, XX/XX/XXXX, they sent me the " verification '' of debt. 11 months later. They sent me invoices from XXXX. The most recent invoice dated XX/XX/XXXX shows a total account balance of {$730.00}. It should be {$0.00}, but even their verification doesn't match what they are claiming we owe. They have provided no response or update on my dispute. 

This is the second time XXXX has done this to us. They bought out a smaller company that we had been using. They were unable to fix issues with their devices, so we terminated service and went to a new company. They agreed to end the service and ultimately took us to collections. 

XXXX has predatory and fraudulent practices when it comes to these service contracts. They agreed to terminate the account with no charge, sent me an invoice showing that they did and then sent us to collections. It has been 21 months dealing with this current collection notice and somehow there is still no response from XXXX regarding my dispute. 

As I mentioned I have many emails documenting these exchanged, but it would be way too much to attach here. I can forward documentation later if needed.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation