Consumer complaint received 2024-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Chase is holding my money illegally. 

On XX/XX/XXXX, I walked into Chase XXXX XXXX, CA branch [ XXXX ] to open a business checking account processed by XXXX XXXX. Initial deposit, {$32000.00} certified funds payable to XXXX XXXX drafted by XXXX XXXX. XXXX checks were dated XX/XX/XXXX. XXXX was dated XX/XX/XXXX. XXXX asked for and I provided my driver 's license, Chase bank card, Certified State of Delaware Certificate of Incorporation Articles identifying the newly formed entity XX/XX/XXXX as XXXX XXXX XXXX XXXX XXXX and me, as the incorporator. Additionally, I submitted my XXXX letter from the IRS Department of the Treasury which also identifies me by name along with the Business name, XXXX XXXX XXXX XXXX XXXX XXXX took copies for Chase 's records. 

Issue : XX/XX/XXXX, I walked into the same Chase XXXX XXXX branch XXXX to make another deposit. The teller said my account was restricted due to a fraud alert, placed because I could not be identified as being connected to the corporation. She wrote down a phone number [ XXXX ] for me to contact. She said I would be denied access to the account until I contacted the Secretary of State of Delaware to get them to change how they identify corporations on their website. I left the Chase branch puzzled and frustrated. Thinking the teller misunderstood, I phoned the number she provided. WRONG NUMBER. 

I hunted down Chase customer service online and after an hour and a half hold time and one transfer, connected to someone identifying himself as XXXX, a XXXX. He stated he could not find XXXX XXXX Services on the Sec. of State of Delaware 's website. I pressed hard, providing him XXXX times with the filing number, and my XXXX 's name. Eventually, he acknowledged he'd located the entity but could not associate me with XXXX XXXX XXXX XXXX XXXX. I am in California. I incorporated in Delaware. I again reminded XXXX that Chase had allowed me to open the account submitting the certified documents provided by Delaware 's XXXX of XXXX and the IRS. Both of which contain my given name and the company 's name, XXXX XXXX XXXX. 

After much back and forth, XXXX refused to lift the restriction. I asked for a manager. He refused, stating someone might get back to me in XXXX business days. He said XXXX of the Cashier 's checks had been drafted BEFORE the corporation became a legal entity. I told him I was working with a client prior to formalizing my incorporation and had told the client to issue the checks in the name I knew I would [ and have ] secured. I again pointed out this had not been problematic when Chase took my {$32000.00} and opened the account. Then, XXXX said the certified checks were issued to XXXX XXXX and not XXXX XXXX XXXX. I stated that that had not stopped XXXX from opening the account with my certified checks the week prior. 

Chase is in possession of my {$32000.00} and refusing to give me access. They have provided me with an unrealistic process for correction - to get Delaware 's Secretary of State to identify me on their website as owning XXXX XXXX Services. I can not control how Delaware 's Secretary of State conducts business. BEFORE taking my money, Chase should not have taken my money or opened a business account for XXXX XXXX XXXX is an out of state incorporation was problematic. 

Citing California XXXX XXXX XXXX XXXX  [ Grand larceny ], PLEASE HELP ME to free my money from the clutches of the hostage takers that would be Chase 's poorly trained representatives.

Company response to consumer: Closed with explanation