Consumer complaint received 2019-03-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ditech Financial LLC
State: CA

Complaint narrative:
On XX/XX/XXXX, my XX/XX/XXXX payment in the amount of {$2800.00} was not applied correctly. {$1200.00} Interest amount was due ; {$1500.00} Principal amount I paid applied. 

Ditech Billing Statement for XX/XX/XXXX showing amount due of {$1200.00} for interest. 

I called Ditech on XX/XX/XXXX and informed about the mishandling of the payment I made for the month of XXXX. The customer service representative argued that it was applied correctly. I asked for a manager and was told there is no manager available. 

I then submitted a message using the Message Center option online. 

I follow up on XX/XX/XXXX, using the Message Center option online. 

In between all these attempts to resolve and apply for my payments appropriately for XXXX, I continued and paid the XX/XX/XXXX payment given the refinancing is not completed. The payment for XX/XX/XXXX, was issued on XX/XX/XXXX. 

To show proof that my account was completely mishandled by Ditech, there was no XX/XX/XXXX, due to date billing statement sent to me. I am providing you copies from XX/XX/XXXX through XX/XX/XXXX as a proof what was sent and able to obtain online. 

Meanwhile, XXXX, the new lender I was working with to refinance this loan, continued to work with Ditech. The payoff balance including interest per day amounted to {$380000.00}. 

The payoff process was completed on XX/XX/XXXX, and disbursement of loan money was done on XX/XX/XXXX. 

As you can see no adjustment made on payments I made for XXXX and XX/XX/XXXX. Which resulted in higher loan balance and interest before the payoff. 

On XX/XX/XXXX, I sent another follow up using the message center. 

On XX/XX/XXXX, Ditech returned portion of the unapplied payments I made for XXXX and XX/XX/XXXX in the amount of {$2500.00}. However, the full amount that I was expected was not returned. No clear explanation of how they derive the refund amount of {$2500.00}. See below copy of the check. 

To date, Ditech has not responded or sent the remaining balance of my payments. The bottom line on this complaint is that there is no interest payment due to this loan given it was already paid off. Ditech needs to return the total amount that was not applied at the time this loan was paid off. The remaining balance owe to me amounts to {$2700.00} which includes the interest amounts for XXXX {$1200.00} and XXXX {$1200.00} along with the remaining extra principal that I was not applied and not included on the XX/XX/XXXX, refund in the amount of {$110.00} ( {$2600.00} extra principal payments not applied : XXXX {$1500.00} and XXXX {$1100.00} minus refund of {$2500.00} ). Total amount issued to Ditech for XXXX {$2800.00} and XXXX {$2300.00}. 

I am hopeful for your assistance to review and forward this matter to this institution. If you need additional information, please email me at XXXX. 

Attached is a copy of all pertinent documents for this complaint. Thank you in advance.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation