Consumer complaint received 2024-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am building a new company. I have had a credit card with Wells Fargo that has been closed since the XXXX 's. I think I got the card in XXXX to pay for food and rent during a time I was being under paid just out of college. 

I had a long conversation with Wells Fargo the other day because I wanted to " settle the card '' or to " pay it off in full ''. I have been paying on the card without a missed payment for many years- about 26 years I paid on this card. Often the min payment. In the last 6 years I think I missed only one or 2 payments, but both were in the in the last few months. Then I made a sale. 

So I called Wells Fargo the other day and told them I would like to make the final payment and pay off the card. After 26 years I wanted to be done with this card, as it was charging 20 or 25 % interest for 26 years, which using rule of XXXX, means the principle must have doubled XXXX times and the amount I paid on {$9000.00} borrowed was roughly XXXX. I told them I had not received a statement from them in years. They confirmed that they had my address but that statements had been returned for decades. I have lived in the same place since XXXX and I do get mail here. Sometimes the box is full. I asked them to resend back statements, they said, no they do not do that. I said how will I get proof of what I paid, the amount, the final amount if I do not get statements, and I do not have the card number and I do not have an online account for this card. 

She said we can send you just the final statement to a different address if that helps. I gave her a seperate mailing address a few blocks away. 

I told the agent on the phone I orginally borrowed about XXXX and had been paid on it since XXXX. That I believed I had paid more than {$40000.00} in those years and wanted a payoff amount since I had more than paid off this card, over and over again, in those years. 

She told me the balance was still XXXX and some change. I was surprised. 

I asked her to tell me what the settlement amount would be. 

She said something to the effect, of we can settle it for XXXX ( and change ). I was not happy. But I said ok let 's just pay it off. 

Then she started to read the disclosures, and I thought, so after all of that, if I pay you XXXX more to pay off the card, you will report to the credit bureaus that I never paid off the card, and that they " settled and wrote off the debt ''. No thank you. I find that misleading and abusive, so I paid them the XXXX just to be done with it and have them not ding my credit. When I was the one going to them and I had more than paid this debt off. That was last week. I paid the XXXX plus and I am still waiting for a confirm from them. 

Now this morning, I get a call from Wells Fargo. They don't say why they are calling. I am wondering if it is just a collection call and someone did not update their system. 

The guy starts talking. 

He starts reading off the compliant I made to them about them. And asks me if that is basicically acurate. I asked him what is the purpose of the call? He said I complained and he wanted to know if that was true that I had said I found the practice of offering a low discount to ruin people 's credit abusive and I said I did but again " are you calling to offer me help? and apology? " " no '' he said '', then " why are you calling me? '' He said I am calling to to verify that you are going to file a complaint against us the way we handled this. 

And I told him I do not have to help you, nor do I have to tell you what I will tell the financial protection bureau. This is also abusive. To call someone who complained about abuse and then not offer a remedy or help but harass them more for knowing their rights. 

Insane. 

FYI. There was no issue with my payment. The card was paid off in full last week. 

This was just a??? call. No okay with me. 

So now I am filing the complaint and includng both abuses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief