Consumer complaint received 2024-09-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: SUNCOAST CREDIT UNION
State: FL

Complaint narrative:
On XX/XX/year>, I traded in my new XXXX XXXXXXXX XXXX that I had recently purchased from XXXX XXXX XXXX because it was a XXXX. Instead of going through legal matters, XXXXXXXX XXXX XXXXXXXX the finance XXXX agreed to give me {$23000.00} of trade-in allowance with an additional {$3000.00} cash from me and promised that the owed finance amount and monthly payments would be less than the XXXX I XXXX trading-in. So, I proceeded to go through the process of acquiring the new financing for the XXXX XXXX XXXX XXXX Sport with XXXXXXXX XXXX XXXXXXXX. I repeatedly asked him about the owed finance amount through the process of XXXX  the documents, XXXXXXXX XXXX XXXXXXXX assured me again that it would be less than the XXXX XXXX I was trading-in. Upon completing the paperwork, I asked XXXX XXXX XXXX for a copy of all documents on a XXXX XXXX. XXXXXXXX XXXX XXXXXXXX assured me that everything was on the XXXX XXXX. A few days later, XXXXXXXX XXXX XXXXXXXX called me and asked for me to come to the dealership because we had to change lenders. Upon arriving, I found out that I would be financing through Suncoast again. I asked was there any changes in the contract before I signed anything, which he assured me that everything was the same. Upon completing the XXXX, I asked for a copy of all the documents on a XXXX XXXX and physically signed a form giving Suncoast authorization for automatic withdrawal from my checking account. XXXXXXXX XXXX XXXXXXXX thanked me and said the copy of my XXXX  would be mailed to me. I have yet to receive any documents from XXXX in reference to the revised finance agreement and was never given a copy of the original sales contract. After months of delay and receiving past due payment notices from Suncoast for the XXXX XXXX loan, I reached out to XXXX and Suncoast. I never received a reply from XXXXXXXX XXXX XXXXXXXX but was able to reach a loan XXXX at Suncoast. She informed me that the original loan had not yet been paid off from XXXX and that was the reason I was receiving payment past due notices. She put in a payment extension for me and advised that I contact XXXX. A few days after, I received a phone call from XXXX XXXX department informing me that XXXXXXXX XXXX XXXX was no longer working there, and the associate was finalizing the deal for him. He asked what my method of payment was, in which I informed him it was XXXX XXXX. I also took the time to explain to him the entire situation, so he would understand the nature of the agreement. He said that he understood and assured me that everything was being handled. On XX/XX/year>, a new loan notice was issued to me from Suncoast for an extensive amount. On XXXX XXXX, an unauthorized electronic transaction was made to my XXXX XXXX checking account by XXXX for {$3000.00} that had already been paid with my XXXX XXXX card, which is entailed on a separate complaint. Through this entire scandal I've been manipulated, undermined, and XXXX XXXX XXXX XXXX This is a clear case of culpable negligence and a violation of consumer protection laws.

Company response to consumer: Closed with explanation