Consumer complaint received 2019-05-23 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: Selene Finance LP
State: NY

Complaint narrative:
I want to express my frustration with working with Selene Finance on Short Sale of my property. Not only has this bank being unprofessional, but at the same time they have been so irresponsible in my case that I feel at this moment I'm going to loose this house and have this debt with them because of them misinterpreting my file. I know I'm behind for a couple of years on my mortgage, but they have not even tried to help my situation, only making it worst for me. It all started when I requested a Short Sale on my file in XXXX of XXXX. They advise me that unfortunately nothing could have been done because the " foreclosure attorney '' had scheduled a sales date and not them, when I called the " foreclosure attorney '' they had advise that Selene Finance had placed a sales date on my house, they had me lost in space to have me believe they were blaming each other, when in reality they supposed to be working with each other, how can this be possible. I tried to negotiate with them and start the process of the short sale but they kept neglecting my help, only saying they could not do anything because if the sales date. I was forced to do a bankruptcy on my house just to stop the sales, because I wanted to go on mutual terms with them. The sales date was back in XXXX of XXXX. 
On XX/XX/XXXX, I faxed over a complete package to the bank with no response. I did not received any correspondence from the bank assuring me that the file was being worked on, and not a single point of contact assigned to my file to assist me in the Short Sale Process. Since there was no response, I got desperate and send another package in XX/XX/XXXX. Again, there was no response. I waited another week and no response. I called the bank and spoke to XXXX XXXX on XX/XX/XXXX. She mentioned that account specialist was not available and will have her give us a call back directly on status of short sale. A week had past by and there was no callback from any account specialist. On XX/XX/XXXX, because of no callback. Called lender to check status of short sale. Spoke to XXXX from Loss Mitigation Dept.She advise the file is active in Sales date and schedule for XX/XX/XXXX. I asked how come they did not advise me of this on the previous week I had called. She mentioned the file was not active in any review for short sale and there was nothing that could not be done because the short sale was in less than 37 days. I told her that there was a fully executed package on XX/XX/XXXX, and no one ever called to go over status or if anything is needed. This is just not fair. She said she could not do anything and she transfer me to account specialist and left a message for status. Once again, due to their negligence, I was forced to go on bankruptcy. 
I relisted the house for sale again because I want to execute the short sale of the property, and we managed to get a buyer for the property again. I spoke to Selene Finance and they advise that we needed to submit a fully executed contract to review the file for a potential short sale. I faxed over a complete package on XX/XX/XXXX. The documents that were faxed over were the requested documents they had requested which was Uniform Borrower Assistance Form/ Real Estate Fraud Certification/ Fee Agreement/ Third Party Authorization Form/ XXXX Residential Contract of Sale/ HUD 1 Settlement Statement/ XXXX Income Tax Return. On XX/XX/XXXX, Called lender to check status of short sale. Spoke to XXXX from Loss Mitigation Dept. Sales date assigned for XX/XX/XXXX. He advised that they received the documents and have been imaged in their system. They will review the documents and will advise if the file can be approved for short sale by the end XX/XX/XXXX. Since no one called me before this date, I called the bank today XX/XX/XXXX. Called lender to check status of short sale. Spoke to XXXX from Loss Mitigation Dept. Sales date assigned for XX/XX/XXXX. They advise they could not process the short sale because the property its less than 37 days of short sale in FHA rules. They could not process the short sale and bank will move forward with Foreclosure Sales date of XX/XX/XXXX. Again with this stuff XXXX. I tried everything to comply with everything they ask for and I personally feel that Selene Finance has done nothing in my file. I think its XXXX  and they just want my house no matter what it takes. The representative also mentioned they need to review for retention options first, have that be declined, and then they could move forward with a short sale. they have misinformed me since the beginning, they are not on the same page, and now I'm loosing my house due their negligence. I did my homework and found out that maybe the reason why they want my house so bad, its because they found out the house has some value, this is just not fair, I want a chance to come into mutual terms but this bank is just not cooperating.

Company response to consumer: Closed with explanation