Consumer complaint received 2025-03-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Chime Financial Inc
State: FL

Complaint narrative:
Someone transferred me {$XXXX} from XXXX XXXX XXXX XXXX. It stated that the money was deposited into my account twice on XX/XX/XXXX. I did not get a notification stating the money was deposited as it normally does when deposits are made. The person that sent the money kept telling me that I should have it by now. I checked my account and it stated that CHIME auto transferred the money from my checking account to my savings account. Its weird because it also stated the money was taken back by CHIME but this time it said they took {$XXXX} from my savings account. I just received another deposit yesterday and it notified me of the deposit and I had to go in and manually transfer the money from my checking account to my savings account. So, Im saying if they transferred the money manually for all transactions why did I have to transfer this deposit? Why didnt I get a notification of my deposit of {$XXXX}? It usually sends a notification via app and email of deposits but for this particular deposit I was not aware and I didnt receive anything. I carefully checked my statements multiple times and the money is still missing. I have a budgeting and banking app and they too said that the money was missing and taken by CHIME and it also stated that the balance was incorrect. It says that my deposit yesterday successfully hit my account and it reflects my balance just as I seen it as well. I spoke to XXXX representatives and got no where. The third one stated that he couldnt help me and will not transfer me to a XXXX for I already spoke to XXXX. I told him that I did not speak to a manger as of yet thats why Im calling back. I waited over XXXX to speak with a XXXX and nobody ever came on the phone. He said, Oh well the moneys there and there is nothing else I can do sorry I couldnt help you. He know that they took the money because he even said where he see the money was deposited on XX/XX/XXXX and moved by them. Once I said its not in my account it was taken he beganed to say that the money was moved by me which is a lie because Im looking at the transfer history and deposits and it states that it was moved by them and then taken back. He then kept referring to a deposit that I asked nothing about and then got mad at me when explaining to him thats not the deposit that I am referring to. As I stated before a XXXX never came on the phone when I asked the other XXXX representatives to kindly transfer me and he refused to transfer me to a XXXX and hung up. I am furious that CHIME took my money I worked so hard for. Its hard breaking that theyre trying to cover it up and take from innocent people. After this I began to do some research and I see countless peoples like me to saying that CHIME recently stole from them and nothing was done about it or it was covered up to look like they got their money and didnt. Im not letting them get away with this. I want my money and I want it now.

Company response to consumer: Closed with explanation