Consumer complaint received 2024-08-03 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: Block, Inc.
State: MI

Complaint narrative:
Pre story : I had {$800.00} stolen through My cash app account from my XXXX XXXX  account. XXXX closed my account because I deposited a bad check that was given to me by another company who I did a little work for and my XXXX account and debit cards were closed at the time of this event. ... ... .... 
Cash app on XX/XX/2023 allowed Someone to take {$800.00} from my cash app account. I did not have a single dollar on the ore paid site for them to give so they gave them the money anyway and put me {$800.00} to the negative. Now this is " PRE=PAID '' so how can they give money i don't have on their account. For over 6 months or so they would not tell me where they sent this cash or why. Finally recently they told me that XXXX did a charge back or something for the {$800.00} that they gave me for the fraud claim I made because of the {$800.00} stolen from me I spoke of earlier. This baffles me because I made the claim on the XXXX account using g their services to do so and it was deposited onto my XXXX checking account so it didn't have anything to do with cash app .. now as I said earlier my account was closed at XXXX my debit cards were frozen and non usable yet money was transferred to XXXX using my XXXX XXXX XXXX. Thus could only have been activated by XXXX since it was no longer usable from my end. To me this is proof that XXXX took this money that cash app gave them. I must add that before I knew I was = {$800.00} in the hole at cash app I made a deposit of {$270.00}. That money was taken and used to offset the negative balance on my cash app account. That put me at = {$530.00} for over 6 months ths .I then accidentally deposited {$350.00} more dollars onto this cash app account. I asked for it back and was told no. So now my cash app is now only= {$220.00} in the hole. Cash app gave money I didn't have to people they wouldn't name for the longest time. They then took my hard earned money on XXXX seperate occasions to offset their mistake in judgement. The last {$350.00} they took from me is my rent money and I'm at risk of losing my place to live as of right now because they won't return my money to me so that I can pay my rent. Many more bad things have happened and I'm sure are still to happen to me until this money is not only returned but also that I am compensated for pain and suffering undue stress due to not being able to pay bills like my rent and electric bill etc. I have a XXXX yr old daughter whom I support and losing this money has effected her too because I've had to borrow money from family in order to keep food on the table instead of using the money to pay for school clothes or sports at school that she wanted and needed. My family usually helps me with school clothes and supplies and other school related things bur could not help pay my bills and help with my daughters needs. I do t belive cash app had any reason at all to give XXXX XXXX  my money especially money I didn't even have. If I took my own money from my XXXX account and transferred it to my cash app account then the responsibility of paying XXXX back if they wanted it back would be me not cash app so why did cash app allow themselves to be used in such a way. They investigate any fraud claims I make do why did they not investigate what XXXX XXXX  was doing instead of allowing then to steal from me. I must add I am going to make a complaint against XXXX too .they deny taking the {$800.00} from my cash app account and refuse to return my cash as well. I must note that I get the run around from both companies they each say to tslj to the other XXXX when I call or chat with them. When I tell them I have they just repeat their prepared response their companies have provided them .I can get no further without your help or a lawyer which I'm trying to procure now to help them see their errors and to compensate me according. Thank you XXXX XXXX

Company response to consumer: Closed with explanation