Consumer complaint received 2025-07-22 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Diversified Adjustment Service, Inc.
State: CA

Complaint narrative:
On XX/XX/2025, I talked to XXXX through chat on the XXXX website ( XXXX  ), she gave me the offers if I transfered XXXX phones lines over from XXXX XXXX XXXX XXXX XXXX could get {$1000.00} for each device trade in, she didn't tell me that I needed to make a lot of downpayments to this offer, then she placed the orders ( order numver XXXX ) for me, XXXX XXXX XXXX XXXX XXXX and asked me to signed the equipment contract paid {$680.00} downpayment for the devices, when placing the orders, I asked her how about the rest of the devices, She said once I received my phones and activated them, she would call me and placed the rest of the equipments for me. On XX/XX/2025, I got my devices and waited her to help me activating the devices, she didn't call me on that day, I tried to activate the phones by myself on that day. I waited for her to help me to order the rest of the devices for me, but she never called me back. On XX/XX/XXXX, I tried to place order XXXX XXXX XXXX  on XXXX and paid $ XXXXOn XX/XX/2025 I called XXXX representive from customer care ( XXXX ) XXXX to help me placing order XXXX phones, XXXX XXXX XXXX for me, he told me I needed to pay {$3000.00} downpayment for the equipments, I said I could not afforded that. On XX/XX/2025 I called XXXX customer care, I told her I needed to cancel the service, she issued XXXX return labels XXXX for XXXX XXXX XXXX  ( never used it, tracking number XXXX We never received that phone and XXXX shipped back to Tmoile ) and XXXX label ( tracking number XXXX ) for XXXX XXXX XXXX XXXX XXXX devices, the rep said you had 7 days to return the devices to them, she said as soon as she got all the devices, she would credit all money back to my credit card. I asked her do I shipped XXXX devices in XXXX box with XXXX label, she said you shipped it as you received from the original box from XXXX. On XX/XX/2025, I dropped off the devices at XXXX store. I checked XXXX website, XXXX already received my devices on XX/XX/XXXX, XXXX XXXX. I dropped up at XXXX store on XX/XX/2025. I checked XXXX website, XXXX already received my devices on XX/XX/2025. On XX/XX/2025 I called agent XXXX about my cancellation of the service, she said you would receive a notification from XXXX, and XXXX would credit all the money to my credit card. On XX/XX/XXXX, I called XXXX about my cancellation status again, she said you account balance is not XXXX ( {$290.00} charge on XXXX ), that is why XXXX couldn't close your account, and asked me gave her my credit card information to make my account ( account # # XXXX ) balance XXXX, next day she followed up with me to make sure my account was XXXX, On XX/XX/XXXX XXXX credit {$94.00} to my credit card account, this phone is the one we never received it, XXXX didn't credit {$680.00} to my accoutnt. On XX/XX/XXXX, my account was still opened, I talked to XXXX, she said she couldn't verify my account, she said he wanted to send the code to my phone, I told her that my phones already returned to XXXX, how can I received the code, she wanted me to go to any XXXX retail store. I went to the XXXX XXXX retail store, XXXX is agent at XXXX XXXX helped me closed all the lines, I told him that if my account was still opened, I would receive the bill from XXXX every month. XXXX gave me my account number in order to follow up in the future. On XXXX I got the bill from XXXX {$390.00}, on XX/XX/XXXX, I went XXXX XXXX store, XXXX helped connected the customer care from XXXX, I talked to XXXX, he submitted request ticket # XXXX, handset for checking, he put a note on the system and asked me to call back next 10 days. I almost needed to call back every XXXX to XXXX days to follow up my cancellation status. On XX/XX/XXXX, XXXX from XXXX store helped to connect to XXXX, XXXX said she would checked and called me back on XX/XX/2025. She said I could call back from XXXX XXXX to XX/XX/XXXX to know the statu. I called back on XX/XX/2025 talked to XXXX, he said waiting from XXXX to call me back on XX/XX/XXXX. On XX/XX/2025 I went to XXXX XXXX store, I talked to XXXX, she said you wait form XXXX to called you back. On XX/XX/2025 I talked to XXXX XXXX, he said he would help me to solve the problem and asked me to follow up next 10 days. On XX/XX/2025 I met XXXX XXXX at XXXX XXXX XXXX, he helped me connected with XXXX, I told him that if you couldn't help me, could you let me talk to your supervisor, he hanged up on me. The supervisor texted the message to me saying that gving her another XXXX hours to removing all the charges in my account. On XX/XX/XXXX, I called customer care XXXX, I told her that I needed to talk to supervisor, I already got tired to call back evey XXXX XXXX days to follow up my problem. She told me that the supervisor was in meeting now, and would call me back after meeting, I waited for whole day, nobody called me. On XX/XX/2025 I received email from XXXX saying that it was my problem, it was over 4 months, they could not take care of it. I even went to XXXX XXXX at XXXX asking for help 4 times on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, the agent XXXX and XXXX XXXX helped me talking to customer care, the rep customer care promised would call me back on XX/XX/XXXX to solve my problem. Nobody help me from XXXX customer care instead the collection agency kept callling me, text mesage to me and sent me the bill to chage almost {$2500.00}. The collection agency name is XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX  XXXX, XXXX MN XXXX, phone number XXXX, XXXX, this agency called me almost everyday. On XX/XX/2025 the agency sent me a bill {$2400.00}, Refernce number XXXX Note : I called XXXX custmomer care more than XXXX times, at the beginning, they told me, the devices was in the warehouse waiting for scanning. On XXXX, they said devices not found, they XXXX and and XXXX, they said the box was empty, when I dropped off the devices at XXXX, there was description about the processing and weight.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation