Consumer complaint received 2024-11-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: U.S. BANCORP
State: NM

Complaint narrative:
This has been going on for over eight months I have requested help and have been on the phone since XX/XX/XXXX, at least 2 to 3 hours a day. They will transfer me six times and then hang up on me. They have these tactics that have become totally predictable. Finally I was able to reach some corporate office who said they would have my issue resolved by XX/XX/XXXX that came again with the phone calls every single day multiple times being told I was on hold in the wrong department transferred never getting anywhere eventually told there is no department for this escalated complaint just request for me to be called which I did 14 times before I was called back once it's resolved and it's nowhere near the complaint that I filed. I know this was done intentionally because I read the complaint over the phone which was two sentences when I close my account the teller agreed if my wife and I make XXXX XXXX XXXX dollars a month these bills should be paid without problem, so at that time the teller put in a request for my account to be reviewed the next day closed account which I had frozen had {$1200.00} in it that I've been trying to get the rest of my account reviewed. It is never sent on a statement that I've had fees and suddenly have printed off my statement and sent it to me and it says I had {$2800.00} bounced check and late fees. This is only because the mortgage and HELOC department would put my payment in and then would pull my back out I have had automatic payment and platinum checking account for U.S. Bank for 24 years. I have not missed one payment in my mortgage and I have not missed one HELOC payment. In less than 30 days, they had already contacted the credit bureau and my wife and I who had credit of XXXX and above are now at XXXX so when I was leaving the bank, I couldn't go get another mortgage if I wanted to because the rates would be so bad. I have since gotten a letter saying that that was done correctly, but they are no longer reporting to the credit bureau which to me, seems incredibly backwards that now it can be two months late and not reported, but it can be reported before they even try contacting me and before my statement even comes out. They were making financial decisions on my behalf. My wife got paid that Monday if they had just left the payment in I would've rather paid the fee which there has never been platinum before but now suddenly I'm being hit with all these fees. It's aggressive banking tactics and it's simply because I'm complaining and asking questions that I can not get answered, so far is perhaps my wife is taking money out and I just am not realizing it at which point I asked them to point where is that money coming out then this has nearly ruined my family. They can never say it wasn't strategic because I have a house in XXXX and it's one of the only other payments they had returned yet the fees remain consistent. I'm getting fees for things that weren't bounced {$2800.00} and six months charged which suddenly now show up on my my statement, after closing my account in that banker who decided to help me who since no longer works there, I hope to XXXX that was by his choice, but to me that seems like an admission of guilt and that they refused to go back any further because of some law have the problem with that is these tactics were done Slowly and methodically take small amounts of cash out of my account. It got to point where I was bouncing checks. Well if I can only go back 30 days and it had been happening for eight months that's that doesn't help with consumer and currently I am at XXXX and need help. I have thought about a class action lawsuit because it seems to be the only way the bank will pay attention and can be hit by a significant amount of money to care. They laugh at me when my response is to literally break down in tears. They know that they will never do a thing about it and they transfer me and try to upset me which never works and I'm always gon na call back so I wish at some point, they would stop the tactics and at least allow me to file some sort of complaint, it's ridiculous and transactions. The last letter I got from the HELOC department is flowered with apologies but no admission of any problem. They've also spun words in such a way that a nurse and an educator couldn't figure out what was wrong with the account if they spent a year trying. I believe this is all done intentionally and I just can not sit back and take the abuse any further now destroyed my credit and destroying my life

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief