Consumer complaint received 2025-09-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BOEING EMPLOYEES' CREDIT UNION
State: WA

Complaint narrative:
Subject : Request for Investigation into Mishandled Refund and Potential Fraud by BECU I am writing to formally request an investigation into what I believe is a case of theft from me and fraud against XXXX XXXX, perpetrated by BECU ( Boeing Employees Credit Union ). 

Despite numerous attempts to resolve this issue through BECUs customer service, their Dispute Resolutions department, direct correspondence to their CEO, and even a XXXX XXXX XXXX complaint, the issue remains unresolved due solely to BECUs ongoing mishandling of clearly documented refund information. 

The situation is straightforward and well-documented : XXXX XXXX I made a {$120.00} purchase from XXXX using XXXX, XXXX to my BECU  XXXX account. 

XX/XX/year> I returned part of that order to XXXX. 

XXXX issued a {$75.00} refund, broken into XXXX XXXX transactions : {$5.00} ( for a hair clip + tax ) {$69.00} ( for the remaining items + tax ) XXXX processed the refund and transmitted the full {$75.00} back to my BECU XXXX account. 

BECU has not posted this refund to my account. 

I have confirmed with XXXX that the funds were successfully sent to BECU, and I have also confirmed with Target that they completed the refund in full. 

Despite these facts, BECU continues to open disputes against XXXX a company that has already fulfilled its obligation instead of crediting the refund to my account. 

Undisputed Facts : This is not a dispute with XXXX they issued the full refund as expected. XXXX received the refund from XXXX and transferred it to BECU. BECU has not credited the {$75.00} to my XXXX account. 

Instead of investigating internally, BECU continues to pursue incorrect refund claims against XXXX, which is misleading and potentially fraudulent. 

Further Issues : After initiating a claim with XXXX, they issued a {$41.00} which was issued to BECU. Then, BECU initiated a second dispute with XXXX for even more money despite my repeated communications confirming XXXX had already refunded all owed funds. 

I have spent over XXXX hours on the phone, been repeatedly transferred between XXXX Services and Dispute Resolutions, and provided all supporting documentation in writing including receipts and transaction confirmations in my XX/XX/XXXX correspondence to BECU. 

BECU closed the matter after XXXX ( rightfully ) declined to refund the same amount a second time, and no one from BECU will respond to me further. 

As of today, BECU continues to withhold my money, the {$75.00} that was returned via XXXX months ago. 

Request for Action : BECUs continued failure to return funds that do not belong to them, combined with misdirected and inappropriate refund claims against a third party, constitutes gross negligence at best and fraud at worst. 

I respectfully request that you investigate this matter, including : BECUs mishandling of the XXXX refund Misuse of the XXXX dispute process Unjust enrichment by keeping refunded funds Repeated, unfounded claims against a third-party merchant ( XXXX  ) I am happy to provide all receipts, XXXX XXXX XXXX, written correspondence, and any other documentation needed to support this claim. 

I am simply asking for what is rightfully mine to be returned. Thank you for your attention to this matter.

Company response to consumer: Closed with explanation