vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-06-12 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I urge you to expedite the update of my account as I have always made payments on time. The current situation is causing me a great deal of distress and XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
XXXX, TransUnion Credit Bureaus has fail to do an accurate and fair investigation on my XXXX XXXX XXXX  dispute. XXXX XXXX XXXX filed a 1099C and has stop all collections/ forgiven this account. This account is no longer a debt, It was claimed as income for 2022 tax year. XXXX has already deleted this account, but XXXX XXXX TransUnion has falsified information on their investigation. Income is not suppose to be report on a consumer credit report. 

Internal Revenue Service ( IRS ) Publication 525, " Taxable and Nontaxable Income, '' In general, a Form 1099-C, Cancellation of Debt, is used to report canceled or forgiven debts. The IRS generally considers canceled debt as taxable income, with certain exceptions. If a creditor cancels a debt you owe of {$600.00} or more, they are required to file Form 1099-C with the IRS and provide you a copy. The amount of canceled debt reported on Form 1099-C is generally included in your gross income, which means it may be subject to income tax.

However, there are some situations where canceled debt may be excluded from taxable income. These exceptions include : Debt canceled in a bankruptcy proceeding. 
Debt canceled when you were insolvent ( your liabilities exceeded your assets ). 
Certain farm indebtedness. 
Non-recourse loans ( loans for which the lender 's only recourse in case of default is to repossess the property that serves as collateral ). 
Qualified principal residence indebtedness ( canceled mortgage debt on your main home ). 
These exceptions and their specific requirements are detailed in IRS guidelines and should be reviewed carefully to determine if they apply to your situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I have made several attempts to address the issue of fraudulent, inaccurate, and misleading items appearing on my consumer report. These items have had a significant impact on my life and have caused immense XXXX. I want to emphasize that I never authorized any of this information to be associated with my name, as I am a victim of identity theft.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRUIST FINANCIAL CORPORATION
State: WA

Complaint narrative:
While the company did address several old inquiries in my previous complaint, the inquiry in question is not listed in their response. I agree with the inquiries listed in their response letter. They did not address the unauthorized inquiry that should not appear on my report. 

The unauthorized inquiry appearing on my report is dated XX/XX/2023. I did not request any type of financing on this date or authorize any hard pulls on my credit report. I did not enter any car dealerships or apply for financing of a new vehicle or refinancing of my current vehicle.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-12 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: BARCLAYS BANK DELAWARE
State: NC

Complaint narrative:
On XX/XX/XXXX, XXXX XXXX from XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, ME XXXX ( XXXX ) XXXX ) mailed a cashier 's check ( XXXX XXXXXXXX ) for {$11000.00} to Barclays. XXXX XXXX provided me with a document showing the check was reconciled by Barclays on XX/XX/XXXX. However, the money was never credited to my account. On XX/XX/XXXX, I called Barclays and reported the issue. I provided them the check amount and number and they started an investigation. On XX/XX/XXXX, the company credited a " provisional credit payment '' of {$11000.00}. I received a letter stating the investigation did not produce the check in question so they put the {$11000.00} back onto my account on XX/XX/XXXX. This is reflected on my XX/XX/XXXX statement. On or about XX/XX/XXXX, I reached out again to Barclays and they asked that I fax a copy of the check to them. I did so and they money was credited back to my account. The issue is, I was still charged with late fees for the several months the check was pending. Also, my current amount due for a minimum payment {$670.00} with {$540.00} past due. I called them several times to have the payment amount adjusted to reflect the current balance on the card and also to make the appropriate credits towards any interest and late fees incurred due to the extended timeframe they could not locate the check. They continue to tell me that the balance due is " computer generated '' and they refuse to change it. So, my account has been locked and the company continues to call me to harass me by phone, along with continuing to add late fees onto my balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: DISCOVER BANK
State: CA

Complaint narrative:
I have a fraudulent account on my credit report, which I reported to DISCOVER FIN SVCS LLC, yet DISCOVER FIN SVCS LLC is not removing this fraudulent account. Discover Bank has no right to refuse to remove this fraudulent account because I am a victim of identity theft and I have filed a valid police report. According to FCRA 605B ( 15 U.S.C. 1681C-2 ) consumer reporting agencies and creditor shall block the reporting of any information resulting from identity theft no later than 4 business days after date of receipt, yet DISCOVER FIN SVCS LLC has refused to do this. The following is the fraudulent account : DISCOVER FIN SVCS LLC XXXX which was opened at an address where I have never lived at and it has nothing to do with me.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
On XX/XX/2023, I sent a letter regarding inaccurate and unknown things on my credit report. Over 45 days later I have not received a response yet. I feel like I am being taken advantage of and being ignored of my disputes. Section 611 ( a ), plainly states that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report. It has been over 45 days now so they should be deleted promptly. I demand these accounts be deleted immediately or I will file for litigation due to the stress you have caused me. My information by the XXXX data breach may have got into the hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: The CBE Group, Inc.
State: TN

Complaint narrative:
CBE group of XXXX, TN, has repeatedly called me over the last year and half despite being told to stop. They refuse to identify who they are trying to contact. I have near perfect credit, so they are not looking for me. I told them to stop contacting in spring of last year. The calls stopped for a month or so, then began again. I again told them to stop calling me. The calls stopped for about a year but have recently started again. I have received two calls in the last three days. I have blocked them and reported it as spam through my cell carrier. 
The number used by them : ( XXXX ) XXXX.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Experian did not investigate my request and has been way past 30 days. Never received a letter, email or any written document pertaining to my request! I sent in letters about my Accounts ( that are reporting inaccurately ) XX/XX/23 and never heard back from there. Now I am submitting a 30 day to demand letter to you all which they never responded to as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: Westlake Services, LLC
State: AR

Complaint narrative:
I purchased my XXXX XXXX XXXX from American Car Center in XXXX XXXX XXXX, Arkansas. The date of purchase was XXXX XXXX. The amount to finance the vehicle was {$27000.00}. This vehicle was financed through the original lienholder American Financial. 

Unfortunately, American Car Center and American Financial " ABRUPTLY '' went bankrupt in XX/XX/2023. I received a call in XXXX from a Westlake Portfolio Management Representative stating, " They are the new lienholder handling my account now and all future payments should be forward to them ''. As a result of them purchasing my account for an undisclosed amount from American Financial, they decided to terminate my limited warranty and additional coverages in my original lease agreement in an email sent to me on XX/XX/XXXX. Since this occurred, I have sent them certified letters repeatedly requesting that they email me all original documents as proof that they own my account and the right to collect on it. They have REFUSED AND FAILED to provide me with all the original documents for my account with no response to my letters. In addition to the mental and emotional stress dealing with Westlake Financial Services, my vehicle was determined to be a " TOTAL LOSS '' by my insurance company due to the tornado damage it suffered on XX/XX/XXXX. With a " LETTER OF GUARANTEE '' from Westlake Financial Service, they agreed to a settlement with my insurance company for the cash value of the vehicle which allowed me to retain ownership of the vehicle. My insurance adjuster sent me a voice message on XX/XX/XXXX to confirm the settlement agreement.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-12 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
I have always made timely payments on this account, and it is deeply unjust that I am now facing consequences for something that is beyond my control.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX XXXX  card was used by an unauthorized person. 
Unauthorized opening and charges applied to a new XXXX credit card.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CT

Complaint narrative:
I went chase bank on the XXXX of XX/XX/2023 and deposit a check into the ATM. The check was from my boss who pays in with checks sometimes. The next day I couldnt access my account I tried calling chase they told me this will be resolved in a few days. I went to the bank several time and they kept saying they check will take 10 days. I eventually went back to the Bank in XXXX XXXX XXXX XXXX in XXXX CT where I was told that the bank needs to verify the check. I asked them to call my boss I have them my boss information personal cell phone, work cell phone and business office number. Chase refused to call saying they dont have the phone number in their system hence they would not be able to call. I asked them to look up the business owner on XXXX or in the CT Secretary of State but they refused. 
My boss and went into the Chase bank in south XXXX with multiple forms of ID, bank statement to show money is available and the check has been cashed by Chase bank. She showed them her business registration and her Driver license and passport to show that she is the owner of business and authorized the check. Chase bank in the branch called customer service said they didnt care whether my boss and i were in the branch with proof. They could only call a phone number they could verify regardless of both manager and i being infront a physical person at the branch. 

They however advised my manager/boss to have her bank retract a check that was already cashed by Chase bank ( her bank said its not possible ). 

On XX/XX/2023. I received in the mail a check XXXX from Chase bank saying my account was closed. I never received my {$300.00} deposit and my boss cant get it back. I am not sure if its some type of profiling but the owner of business was there with me and she is willing to talk to any authority XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ( XXXX ) XXXX anyone can call her. 

Chase has the money its been cashed and cleared and they wont give it to me or release it back to my boss company. Their excuse is they cant find business in their directory

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: Chime Financial Inc
State: NJ

Complaint narrative:
On XX/XX/2022 I was reviewing my monthly online statement and noticed several charges on my account were made. Reported this to CHIME and instead of doing any or investigating any of the charges I reported. They closed my account without notice. XX/XX/XXXX th account was closed. The report was made XX/XX/XXXX. Which they had no legal right to close my account as it was not misused. At the time of account closure my savings accounts had a balance of about 1k. For months I have been trying to have my funds returned to me. And now they are claiming no funds are in the account which is not at all true. The customer service reps are very rude and quite honestly read off of a script and do not implement any humanity or human compassion when dealing with customers. At this point they are withholding funds that do not belong to them which can be considered thief and also this has impacted several other businesses opportunities and affiliates.As long as they have my money they are collecting interest and profiting from my hard earned income. I have asked on several occasions for their legal departments information so that my attorney and I can move forward with this issue and hopefully resolve it between the company and myself however the company, as I said, earlier, gives very bland statements, almost robotic, and does not even give any appropriate responses during phone calls. I would like this investigated so that this does not happen to anyone else, and hopefully helps someone else not fall victim to the scam. 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: Bridgecrest Acceptance Corporation
State: PA

Complaint narrative:
Got a car from XXXX and bridgecrest. I was never able to register the car because of them. It became illegal to drive as they wouldn't send out new temp plates. I'm not risking or paying for an undrivable car. They repossessed and sold at auction. I wanted the car and their processes didn't allow for me to register it. Now they say I owe money

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-12 00:00:00
Product: Payday loan, title loan, or personal loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: AmeriCash Holding LLC
State: IL

Complaint narrative:
On XX/XX/XXXX, I sign up for a personal loan with sail loans. I needed the loan to help me move to my new apartment. I originally contacted the XXXX office but I was redirected to the XXXX, IL XXXX. I told the lady on the phone can she see if I can get approve the maximum of XXXX ( a comfortable number I know I can pay back ). They lady on the phone told me, she will have to call me back to see what I can get approve of. When she called me back she said, " unfortuantely, you were only approve for XXXX '', I then said, " Oh, so I got approve for XXXX, that's fine ''. She went on to tell me, " You do not get the full loan only a small portion which will be XXXX until I pay off the full loan and the rest will be deposited into my account after the loan is paid off ''. She also mentioned " starting XX/XX/XXXX you will have to pay XXXX every two weeks for 26 weeks ''. Me thinking nothing of it and was currently driving I said okay. Today as of XX/XX/XXXX I decided to log into my account and see they had approve me for a loan of XXXX ( this is not what she told me on the phone ) and when I calculated XXXX by 26 weeks, the total is XXXX. I would never agree or accepted the loan if the woman on the phone told me the actual loan I was approve for ( XXXX instead XXXX ). As of today, I also called their corporate office and was told they will send an email to district supervisor and will call back before the end of the day. I don't think they will help me whatsoever.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-12 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account name : XXXX XXXX XXXX XXXX Account number : XXXX Account name : TN CHILD SUPPORT Account number : XXXX XXXX U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief