Consumer complaint received 2018-08-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
XX/XX/2018 RE : Hardship Appeal Letter Bank of America , N.A. 
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CO XXXX CC : Bank of America XXXX XXXX XXXX XXXX. 
XXXX, NC XXXX CC : Consumer Financial Protection Bureau XXXX XXXX  XXXX XXXX. 
Washington, D.C. XXXX CC : Federal Trade Commission XXXX XXXX XXXX, XXXX Washington, DC XXXX Loan Number : XXXX To Whom It May Concern : I am writing in regard to my appeal and complaint of the mortgage practice of Bank of America service team of the Loan Modification division. 

This letter is to support my application for loan payment assistance that will help me to get my mortgage payments to be affordable during my reduction of income. 

I summited a lengthy loan modification application on XX/XX/2018 to seek assistance during my hardship period. 

After waiting for over a month I received a letter on XX/XX/2018 stating that I do not occupancy my home located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MD XXXX. The letter also exemplified that Bank of America would not offer me any additional assistance due to this reason. In fact, I have proven that we occupy our home as a family of XXXX people, with utility statements. XXXX XXXX and XXXX XXXX XXXX our home. Bank of America did not look at my hardship situation, they just assumed that I would apply for home assistance on a random home. I am really upset that the mortgage service team would makeup this factious reason to not help my family. 

For the past two years I did change my mailing address due to theft of my mail from our public mail drop located for our home. My number one goal is to keep my home and I would really appreciate the opportunity to do that. I have made every effort to resolve this hardship and I am seeking assistance with this matter. It is ashame that Bank of America would produce a letter of denial due to making up a false reason on non-occupancy. My family has nowhere else to live. 

These unfortunate sets of circumstances that are causing me to have difficulties with my mortgage consist of several issues. I have done everything in my power to make ends meet, but unfortunately, I have fallen short and would like you to consider working with me stabilize my loan payments ; due to reduced income. 

There are several reasons that are causing my hardship ; my income has been reduced due to less work hours. I am on an extended period of a healthly work schedule for six months ; receiving only 75 % of my regular pay. With reduced income it will be hard to manage my monthly payment of {$880.00} for this timeframe. 

Ultimately, soon my financial obligations, the care of my health will add to my expenses. In order for me to work I have to pay childcare, which is an extra {$500.00} more a month. Excessive medical and health-care cost that I have incurred have made it difficult. 

Therefore, my cash reserve is insufficient or depleted, so I am not able to maintain the set payment on my mortgage loan and cover basic living expenses at the same time. Without cash reserves insufficient ( no savings, 401K, bonds, etc. ) to maintain payment on my mortgage loan and cover basic living expenses at the same time, I will resort to using credit cards. 

I am a single mother ; my husband and I are separated. I am solely responsible for the mortgage and all other household expenses. 

I truly hope that you will consider working with me and I am anxious to get this settled so I can get financially back on track. Thank you for giving me this opportunity to make my payments at a reduced rate. I feel confident that if this is permanently approved, it will take me within my budget and I can make these payments readily. Without this program, I will be subject to foreclosure, so I ask you, please help. 

Sincerely and Respectfully,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation