Consumer complaint received 2024-05-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I AM NOT YELLING JUST THE WORDS STAND OUT. THANKS FOR UNDERSTANDING ME! -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - I have sent a copy of a deposit slip Deposit slips are usually found in check books I, XXXX XXXX NEVER HAD A CHECK BOOK ISSUED BY BANK OF AMERICA, XXXX BANK OF AMERICA XXXX PROOF THAT I SIGNED AND PURCHASE A CHECK ALL THE WAY BACK TO WHEN THIS CHECKING ACCOUNT WAS OPEN. I REMEMBER THE NICE YOUNG WOMEN, ( ( AT THE XXXX XXXX XXXX BRANCH IN XXXX XXXX ) WHO HELPED ME WHEN I HAD UNORTHORIIZED TRANSACTIONS ON MY ACCOUNT. I SAID WOULD YOU JUST CLOSE THIS ACCOUNT AND OPEN A NEW ONE? AND SHE DID. THAT WAS BACK IN THE DAYS WHEN THE WORLD WAS RIIGHT AND I WAS A TRUSTED SOUL NOW TODAY THE WORLD HAS GONE MAD AND PLAYED TRICKS AND PRANKS BECAUSE I GROWN UP TO LOOKING INPLEASURABLE. I AM SORRY BUT I CAN NOT HELP IT. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX the deposit slip has my checking account number on it. HOW CAN THAT BE WHEN I NEVER HAD A CHECK BOOOK TO HAVE A DEPOSIT SLIP. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -Third, the deposit slip says out of state deposit, a deposit slip with my checking account on it. HOW IS THERE AN OUT OF STATE DEPOSIT SLIP WITH MY CHECKING ACCOUNT ON IT? WHERE DID THIS COME FROM? IS THIS A CASE OF XXXX? IS THIS A CASE OF XXXX. I SAY BOTH BECAUSE THE CHECKING ACCOUNT NUMBER HAS BEEN IIMPRIINTED ON THE DEPOSIT CHECK BY A PRINTER OR MACHINE AND SOMEONE ELSE BESIDES ME WROTE " XXXX ON IT -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Fourth why is the deposit slip so incomplete. The deposit just has XXXX letters on it and it is rudly XXXX how rude and unprofessional. I AM SORRY BANK OF AMERICA THIS IS THE TELLER BIIG MISTAKE. IT HAS TO BE A BIG BIG MISTAKE. DOESNT IT? 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX why did this bank, which I am assuming is located in XXXX, by what the stamp on the back of the check says, accept this incomplete deposit slip, from a deposit slip they received by mail? WHY DIDNT ANYONE FROM THE BANK OF AMERICA XXXX ME ABBOUT THIS DEPOSIT SLIP TO CONFIRM IF I SENT IT. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX The business the checking XXXX XXXX XXXX XXXX XXXX. XXXX, Ca. XXXX, I HAVE NOT HEAR ANYTHING FROM THIS BUSINESS AND ABOUT THIS BUSINESS IN XXXX OF MY SEVERAL COMPLAINTS ABOUT THIS ONGOING CASE. WILL ASK THIS COMPANY WHAT THERE CHECKS TO SHOW WHAT THERIR LIKE? 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX The XXXX of Bank of America located on the is located in XXXX XXXX miles from the XXXX office. CAN WE ASK XXXX WHY THE CHOICE A BANK OF AMERICA IN XXXX AS THERE BRANCH TO BANK IN ; WHEN THERE IS A BANK OF XXXX ON XXXX XXXX IN XXXX JUST XXXX MILES AWAY FRON THEIR OFFFICE? 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Eighth XXXX XXXX of XXXX XXXX XXXX ( PHONE NUMBER XXXX ) was that the person I sent the counterfeit checks back to. CAN XXXX XXXX OF XXXX XXXX XXXX EXPLAIN AFTER SHE RECEIVED THE XXXX ORGINAL CHECKS THAT XXXX OF THE CHECKS COULD HAVE MADE IT INTO MYCHECKING ACCOUNT? 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX WILL BANK OF AMERICA XXXX XXXX BANK OF AMERICA XXXX XXXX XXXX XXXX XXXX, XXXX, CA. XXXX ( XXXX ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- BANK OF AMERICA XXXX LOOK ON THE BACK OF THE CHECK AND DEPOSIT SLIP TO SEE WHICH BANK OF AMERICA XXXX THIS CHECK WAS DEPOSITED IN, AND ANSWER TO QUESTIONS XXXX THROUGH XXXX IN NUMBERED ANSWERS? PLUS THE ADDITIONAL QUESTIONS AS WELL

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation