Consumer complaint received 2025-10-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: MD

Complaint narrative:
XXXX XXXX  are a XXXX XXXX XXXX from XXXX and XXXX XXXX and XXXX XX/XX/XXXX, they released and put on sale tickets/ United State tour dates to their now finished XXXX XXXX. I saw on the day they went on sale ( XXXX ) that the XXXX site had tickets for a crazy jacked up price so I went on XXXX and didn't seem to find anything until someone named XXXX had XXXX XXXX  floor seats for {$350.00} each so I paid her {$350.00} for XXXX ticket but then after paying her for XXXX weeks, she was in what she calls a " car accident '' and it ended up becoming a bigger issue as someone named XXXX came around and tried to say that they were XXXXXXXX XXXX brother and that I had to pay them for the tickets and made me believe that the tickets would come through to me. 

So I kept paying the amounts of between {$150.00} and {$300.00} each week for a while until XXXX of XXXX when XXXX came back and said that they had gotten scammed from XXXX and I was working with her to help her with her issues and personal problems which in her words were that she had hospital bills from the accident and her mom being in the hospital. Keep in mind, I was using XXXX on cashapp because they both demanded me to use cashapp considering that I asked them to use XXXX to keep us safe and they never allowed that to happen. When XXXX came back and told me that she got scammed as I said before and after i paid to help her with her personal issues in her life, It was brought to my attention that her mom had forced XXXX ( her daughter ) to have me paid more ( like {$1200.00} ) for what they were worth and for considering they were XXXX  floor tickets and I told them i didn't have that money and wasn't going to have that money till after I got the money back from the XXXX scam which i never received at all. 

After that and some time went by, I kept paying the money for the tickets and it wasn't till I was told that I would get the tickets transferred to me once I paid the money for them. I did exactly as they wanted me to do and It go to the point that in XX/XX/XXXX, a week before the concert, I got told that I owe {$540.00} more for the tickets despite the fact that I had paid over {$2000.00} at this point for them over cashapp. Time passes and it was XXXX days before the show on XXXX and XXXXXXXX XXXX mom said that I owe them {$540.00} more and I told them that I was supposed to get the money back before I could pay them back and after not receiving the money, I asked if i could pay the money after the concert and if i could get the tickets transferred to me and they said they would think about it and on the day of the concert, I was told that I still owe {$540.00} and I was forced by her to pay the money and if I didn't she said she had a different buyer for them. 

I then after this all happened was forced by XXXX to get through a lawyer she had and attorney and forced me to help her pay her {$150.00} to get the money to get to the lawyers house which makes no sense and also pay her to help with bills with her mom being in the hospital and it made me in the negative in my bank account twice and my mom as a music teacher had to give me money to help me prevent it from happening again. I then contacted my local FBI office and they told me almost instantly to transfer the issue to the IC3 and I haven't gotten a response from anyone since. 

I would like to add that I am XXXX XXXX XXXX  and used to work as a XXXX and I don't anymore since it was toxic and no one has been able to help me get my money back and this is serious since this is {$7000.00} i lost due to this situation. XXXX XXXX is my light in the dark and the fact that I didn't get a chance to see them near me in a year that was hard enough from knowing that my dad died XXXX which was XXXX  years this year among other things happening and so I need this money back soon to help me financially because my mom retires from XXXX  in several more years and I'll be out of insurance and I am desperately asking for help : ( For anyone dealing with this situation, please know you're not alone. I'm here : )

Company response to consumer: Closed with explanation