Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bread Financial Holdings, Inc.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX, TX XXXX XXXX XX/XX/year> Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, XXXX XXXX Subject : Formal Complaint and Request for Investigation and Removal of Inaccurate Charge-Off Accounts To Whom It May Concern : I am writing to formally request the Consumer Financial Protection Bureau ( CFPB ) to investigate and take immediate action regarding inaccurate and harmful reporting of charge-off accounts on my credit report. Despite my numerous efforts to resolve these matters with the original creditors, no resolution has been reached, and I have not received a Form 1099-C for any of the alleged debts reported as charged off. 

These accounts remain on my credit profile in violation of multiple consumer protection laws. The original creditors have reported these debts as a loss for tax purposes, yet failed to issue a 1099-C as required by the Internal Revenue Code ( XXXX XXXX ), which mandates that creditors must issue a 1099-C form when {$600.00} or more in debt is canceled. The absence of such documentation calls into question the legitimacy and accuracy of the charge-off status and undermines the fairness of continued reporting to credit bureaus. 

Furthermore, the ongoing reporting of these charge-off accountsdespite the failure to provide evidence of ownership, the absence of debt validation, and no tax documentationviolates several federal consumer protection statutes, including but not limited to : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. 
1681s-2 ( a ) : Prohibits furnishers of information from reporting inaccurate information to credit reporting agencies.

1681i : Requires consumer reporting agencies to conduct a reasonable investigation of disputed information and remove unverifiable or inaccurate items.

Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq.

1692e ( 8 ) : Prohibits communicating credit information known to be false, including the failure to communicate that a disputed debt is disputed.

1692g : Requires debt collectors to validate the debt upon request.

Because these accounts have been wrongfully reported and have not followed lawful protocol, they have caused substantial harm to my personal creditworthiness. Specifically, I have been denied housing and other critical financial opportunities. These actionsor failures thereofamount to negligent or willful noncompliance with the aforementioned statutes.

As such, I am formally requesting : 1. A full review by the CFPB into the listed charge-off accounts. 
2. The permanent removal of all such accounts from my credit report within 48 hours of receipt of this complaint.

3. A full accounting of why these creditors were permitted to report a tax loss without issuing a 1099-C to me. 

Should this matter remain unresolved, I intend to pursue legal action against each creditor and relevant data furnisher for damages related to FCRA and FDCPA violations, including actual and statutory damages, court costs, and attorneys fees as provided under 15 U.S.C. 1681n and 1692k. 

Please confirm receipt of this letter and advise of next steps regarding your investigation. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation