Consumer complaint received 2026-05-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: U.S. BANCORP
State: PA

Complaint narrative:
I accepted a {$12000.00} balance transfer offer from XXXX XXXX XXXXy that included a 4.99 % balance transfer fee of {$590.00} and a 0 % promotional APR through XX/XX/XXXX. My account payment due date was the XXXX of each month, and my autopay was scheduled to process on the XXXX. Prior to the payment date, XXXX mailed me a notice regarding my autopay settings and the promotional balance on the account. The notice itself was dated XX/XX/XXXX. However, the envelope containing the notice was postmarked XX/XX/XXXX, only days before the scheduled XX/XX/XXXX autopay processing date. I am attaching copies of both the notice and envelope. The notice specifically stated : If you want to change your autopay amount before the payment happens please do so before the scheduled payment date. The notice did not disclose that autopay changes required XXXX business days advance notice. Based on the wording of the notice, I reasonably understood that I could modify the autopay before the scheduled payment date. After receiving the notice, I attempted to stop or modify the autopay on XX/XX/XXXX. I also contacted customer service that same evening. I was informed that the payment was already processing and that nothing could be done at that point. I was instructed to wait until the payment posted and then call back afterward. The payment subsequently posted on XX/XX/XXXX, unintentionally paying off the promotional balance in full and terminating the promotional APR arrangement. Immediately after the payment posted, I contacted XXXX again and requested : A partial refund/reversal of {$11000.00} of the payment amount ; and Restoration of the original 0 % promotional APR through XX/XX/XXXX. During that conversation, I was informed that : -the refund request could take up to XXXX weeks ; and -the promotional APR review would take several days. On XX/XX/XXXX, {$11000.00} was restored back onto the credit card balance. However, the promotional APR was not restored. Instead, the reinstated balance began accruing interest at the standard APR. I contacted XXXX again on XX/XX/XXXX, because the refunded funds still had not been returned to the originating XXXX brokerage account. During that call, I was informed that the refund would be direct deposited back into the brokerage account and that the refund timeline was approximately XXXX business days from XX/XX/XXXX, when the balance was restored to the account. As of XX/XX/XXXX, I was also informed that no determination had yet been made regarding restoration of the promotional APR and that additional review time would be required. This was despite earlier representations that the APR review would take only several days. In the meantime, the reinstated balance remains subject to the standard APR rather than the original promotional APR, resulting in ongoing interest accrual while the review remains pending. I believe the notice and timing issues were unfair and misleading. I relied on the instructions provided in the mailed notice and acted promptly once the notice was received. However, because the notice was mailed only days before the scheduled payment date and did not disclose the earlier operational cutoff later referenced by XXXX representatives, I did not have a meaningful opportunity to prevent the autopay from processing. Additionally, I relied on the guidance provided by XXXX customer service representatives, who instructed me to wait until the payment posted before requesting corrective action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation