Consumer complaint received 2025-01-29 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Klarna AB
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Re : XXXX XXXX XXXXXXXX XXXX XXXX XXXX and XXXX XXXX purchase, Please restore access since XXXX XXXX is billing me klarna balance is attached XXXX XXXX XXXX XXXX  On Wednesday, XX/XX/year> at XXXXXXXX XXXX EST, XXXX XXXX XXXX wrote : Support , if there is any problem with XXXX  payment you should add the amount to already pending balance in klarna I am seeing balance in klarna for XXXX usd but no access to my XXXX  and XXXX or my XXXX XXXX XXXXXXXX XXXX. 

Please reinstate all those XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On Wednesday, XX/XX/year> at XXXX XXXX EST, XXXX XXXX XXXX wrote : XXXX XXXX XXXX XXXX XXXXXXXX  was purchased and created separately in XXXX for XXXX usd, so It should not be tied to anything else later on with respect to XXXX  deal Please reinstate it. 

XXXX XXXX On Wednesday, XX/XX/year> at XXXXXXXX XXXX EST, XXXX XXXX XXXX wrote : There are enough emails from you to the team instructing what you want to do which wasn't my strategy. 

On Wed, XXXX XX/XX/year> at XXXX, XXXX XXXX XXXX wrote : That is incorrect I followed the XXXX XXXX XXXX provided using my XXXX XXXX XXXX XXXX XXXX  as suggested by XXXX and then point to checkout page to my financial retirement planning online course and used ads XXXX XXXX XXXX  provided but market response was simply not present, no clients signed up. 

I never took control of XXXX  or website created in fact I helped your team with XXXX XXXX and provided XXXX XXXX support team members with XXXX XXXX advertisement account access and access to my XXXX XXXX XXXX XXXX XXXX as well. 

I was asking your support team for placing ads and help and even followed up with XXXX  call but I did not see any actions being taken to rectify situation to advertise and or get clients any other way. 

XXXX XXXX On XX/XX/year>, at XXXX, XXXX XXXX XXXX XXXX : As I mentioned in my previous email, the access to the infrastructure is available as soon as you reinstate your subscription. 

The website/XXXX  was built as per your specifications, the ads were approved by you. I very clearly remember that the strategy I suggested was not abided by. Hence, when you take control of how you want the website to be, it is not in our hands to optimize anything for results. Having said that, the team completed all the tasks to your satisfaction and everything was approved by you before being published.

You will instantly be able to access your white label and website as soon as the subscription is reinstated. 


On Tue, XXXX XX/XX/year> at XXXX, XXXX XXXX XXXX wrote : I dont have any access to any XXXX XXXX built infrastructure and anyway not a single client signed up on XXXX XXXX XXXX XXXX even with paid ads on XXXX when it was active So I should not be charged any more bills using klarna XXXX XXXX XXXX XXXX XXXX On XX/XX/year>, at XXXX, XXXX XXXX XXXX wrote : Hi XXXX, The subscriptions are cancelled because of your dispute for the XXXX XXXX deal that you got. You had access to XXXX XXXX XXXX XXXX and XXXX Also, you had access to XXXX XXXX XXXX XXXX. 

Because of the dispute, the accesses have been revoked. Once you sign up for XXXX XXXX XXXX, everything will be restored as it was.

The Klarna 's payment is for the entire infrastructure that was built for you. Once the access is restored, you'll have access to it.

Best, XXXX On Tue, XXXX XX/XX/year> at XXXX, XXXX XXXX XXXX wrote : Since support has canceled all my XXXX XXXX XXXX XXXX and other subscriptions I dont have access to XXXX XXXX  I created earlier in XXXX XXXX Please dont bill me anymore using klarna Since I am unable to use your platform for my Buiness and for any clients XXXX XXXX

Company response to consumer: Closed with explanation