Consumer complaint received 2025-10-29 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Ascent Holding Co
State: MI

Complaint narrative:
Heres your revised version of the CFPB complaint, with the additions about XXXX refusing to cancel your payment and not responding to your XXXX complaint. Its formatted to read clearly and professionally for submission : Subject : Complaint Regarding Deceptive Educational Practices and XXXX XXXX XXXX / Ascent Funding To Whom It XXXX Concern : I am filing this complaint to report deceptive educational practices by XXXX XXXX XXXX XXXX XXXX XXXX XXXX and inadequate loan servicing by Ascent Funding, which jointly caused me financial harm and resulted in a student loan obligation under misleading circumstances. 

1. Misrepresentation of Job Guarantee and Outcomes XXXX advertised its program with an average XXXX  salary of approximately {$70000.00} and a job guarantee promising employment within six months of graduation or a tuition refund. I enrolled based on these assurances and completed all requirements within the original six-month timeframe. 

After completing the program, XXXX unilaterally extended the job guarantee window from six months to twelve months without my consent, citing small-print terms and national employment data. This material change to the contract terms was never disclosed before enrollment and significantly altered my expectations and repayment timeline.

2. Poor Curriculum Quality and Moving Requirements The curriculum was advertised as industry-ready, but much of the material was outdatedsome programming exercises displayed deprecation warnings when executed. 

Additionally, XXXX changed job-search requirements after I enrolled, increasing the quotas for job applications, projects, and networking without updating the official training materials. This inconsistency made compliance confusing and reflected shifting standards that were not part of the original agreement. 

3. Deficient Mentorship and Career Support My assigned mentors and job coaches were inconsistent and often difficult to communicate with due to scheduling and language barriers. My assigned career coach primarily provided generic documents and did not offer any meaningful job placement support or direct referrals. The only specific job lead I received came from a mass email sent to all students. 

4. Failure of the Job Guarantee and Misleading Job Market Claims Despite following all program requirements, applying to hundreds of positions, and maintaining detailed records, I only secured one interview for a Software Engineer position and one interview for a Workday Administrator role. 

The local job market XXXX required me to target mostly required a four-year degree and offered salaries below Springboards advertised averages. These key limitations were never disclosed prior to enrollment. 

XXXX. Harm, Misrepresentation, and Loan Impact I invested over a year of time and effort and took on a student loan through Ascent Funding based on Springboards promises of job placement and salary outcomes. After realizing these claims were misleading, I emailed XXXX multiple times requesting a cancellation of my curriculum payment, but they refused to cancel or provide any meaningful relief. 

I also filed a complaint with the Better Business Bureau ( BBB ), which XXXX failed to respond to. 

When I contacted Ascent Funding for help, I was told by email that I could request a freeze on payments by calling the hotline. When I called, however, I was informed that no action could be taken until repayment was closer, leaving me with no practical way to pause or dispute repayment despite the ongoing dispute with Springboard. 

Given these circumstances, I believe both XXXX and Ascent Funding contributed to a predatory financial situation, leaving me in debt without the education quality or job outcomes that were advertised and promised.

Company response to consumer: Closed with explanation