Consumer complaint received 2026-06-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: JPMORGAN CHASE & CO.
State: UT

Complaint narrative:
On Friday, XX/XX/year>, I deposited a personal check for {$22000.00} from a client into my business checking account at Chase. Funds were initially scheduled to become available on Tuesday, XX/XX/year>, consistent with standard funds availability for a check deposited before a weekend. On Monday, XX/XX/year>, Chase placed an exception hold on {$22000.00} of the deposit ( the full check amount less the {$270.00} next-day availability required under Reg CC ), extending availability to Tuesday, XX/XX/year> a seven-day extension beyond the original availability date. I received no written notice of this exception hold from Chase. No secure message, no email, no text, no mailed notice. The only disclosure on the original deposit slip was generic boilerplate stating that further review may result in additional delay, which does not constitute the specific notice required under 12 CFR 229.13 ( g ) when a bank invokes an exception hold. The regulation requires written notice stating the specific reason for the hold and the revised availability date. I received none. I only learned about the hold by logging into the Chase app on XX/XX/XXXX, where the transaction page displayed the hold with the following stated reason : " We have not yet collected the money from the paying bank so some or all of your deposit may not be available for withdrawal. '' This stated reason was false at the time it was displayed. I have obtained confirmation from my client that the check cleared the paying bank on Monday, XX/XX/year> the same day Chase placed the exception hold citing inability to collect from the paying bank. The funds had already been debited from the issuing account on the date Chase was representing in writing that collection had not yet occurred. On XX/XX/XXXX and XX/XX/year>, I spent approximately two hours on multiple phone calls with Chase attempting to understand why availability had been extended. I received conflicting explanations from different representatives, none of which matched the stated reason displayed in the app. One representative stated Chase was unable to verify funds with the issuing bank. Another stated there was a high risk of the check being returned. The in-app reason stated funds had not yet been collected. These are three different explanations across three sources, none of which were accompanied by the written notice the regulation requires, and at least one of which ( the " not yet collected '' reason in the app ) was factually false on the date displayed. Multiple representatives told me there was nothing that could be done on the phone and that I would have to wait until XX/XX/XXXX for funds to release. After multiple escalations on XX/XX/XXXX, a supervisor released the hold during a phone call. This is itself a contradiction of what I had been told repeatedly by prior representatives that nothing could be done on the phone and the hold would not release until XX/XX/XXXX. The supervisor claimed that Chase had previously communicated the hold to me, but was unable to specify when or how that communication occurred. No such communication exists in my Chase secure messages, email, or text. The supervisor also stated that this type of hold could occur again on future deposits. The contradictions here are the core of my complaint. Either the hold was legitimate and required for the full period through XX/XX/XXXX in which case it should not have been released arbitrarily on XX/XX/XXXX after escalation or the hold was not legitimate, in which case it should not have been placed, and certainly not without the written notice the regulation requires. Both can not be true. Further, Chase 's own stated reason for the hold in the app ( " we have not yet collected the money from the paying bank '' ) was contradicted by the actual status of the check on the date the hold was placed. The funds had cleared the paying bank on XX/XX/XXXX, the same day Chase claimed in writing that collection had not occurred. Harm : Chase 's silent exception hold caused me to plan around an availability date Chase later moved without notice. I have {$14000.00} in credit card payments due XX/XX/year>, and additional auto-pays scheduled to debit this account in the coming days. Had the hold not been placed, or had it been released on its original date of XX/XX/XXXX as scheduled, these obligations would have been paid in full from the deposited funds. Because of Chase 's actions, I was preparing to incur credit card interest charges and risk of overdraft fees on auto-pays. I also lost approximately two hours of business operating time pursuing resolution by phone, during which I received contradictory and inaccurate information from multiple Chase representatives including a written representation in the Chase app that the paying bank had not collected funds, when in fact the check had cleared the paying bank on the same day the hold was placed.

Company response to consumer: Closed with non-monetary relief