Consumer complaint received 2024-10-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Bridgecrest Acceptance Corporation
State: CO

Complaint narrative:
I purchased this vehicle in XX/XX/year> on emergency basis and the itemized amount of charges is absurd with other charges totally {$5000.00} in addition to the car price being {$18000.00}. ( rounded ).. I have made payments to this vehicle for the first 3 months until I got sick ( XXXX XXXX ) where I was unable to work being under my doctor 's orders. However, after being sick and once being released to return to work again i was on reduced hours still under XXXX XXXX where my hours were shorten tremendously. i contacted these ppl, Bridgecrest to inform them that i wasn't working due to being XXXX  and under XXXX XXXX and i needed to make payment arrangements with them once i started back working. its like these ppl are so incompetent, uncompassionate, uncaring and more. i pat myself on the back for at least calling them to initiate making payment arrangements with them like people do with normal creditors. i don't feel like these ppl are normal in anyway they can give XXXX XXXXXXXX about you or anything. its truly sad. its like when you make payment arrangements with these crooks they harass you daily even though you have a set up pay arrangements or whatever. like they send you emails saying " Act Now, to avoid paying additional fees '' .. these people and organization or whatever they are, are the WORST! these people make me feel so uncomfortable its ridiculous! I've never hated any of my creditors but I definitely hate these people BRIDGECREST! I will never refer anyone to them EVER! It's like it's no way to catch up to get back on track with payments because all of the underhanded XXXX they pull acting like they XXXX XXXX XXXX XXXX they don't care about the ppl, because of " all these additional fees '' they add on just because they feel like doing so.. Furthermore, my XXXX  goes thru the roof with them even having to speak on the phone which I absolutely despise that is how much they bother me. This organization or whatever you want to call it needs to be SHUT DOWN IMMEDIATELY FOR SURE.. THEY ARE VERY DISHONEST PEOPLE! They shouldn't have the right to harass a person after making payment arrangements with these crooks. This how I feel about them and look at them. This organization doesn't need to be open to humans or even trying to sell these broke XXXX down cars with high mileage trying to finance them, their conscience should eat them alive for being crooks selling these broke XXXX cars to hard working humans that look for a reliable vehicle not a half XXXX broke down vehicle. My tires were XXXX as in they weren't the best condition rather poor condition they know they should have replaced them for brand new tires before trying to just sell it to make a sale. When I open my glove compartment it literally falls out on my foot. thats a XXXX shame you can't even put XXXX in the glove compartment because its broken and will fall out on your foot.. I feel that I should be totally reimbursed for this vehicle if thats what you want to call it .... It's not worth my hard earned money to keep paying an organization for a half XXXX working vehicle especially with these crooks that just want to take your money, they don't care about nothing else literally .... Even putting this broke XXXX vehicle into park the dashboard still alerts me to put this broike XXXX vehicle into shift into park mind you when its parked IT SHOULDN'T BE SAYING THAT ON THE DASHBOARD and it does. .Lawd , knows you betta pay these crooks on time because if not you will never get to catch up with your payments.. I feel that I should be reimbursed in the full amount of what i already paid. They have caused me so much unnecessary stress and with me having a XXXX XXXX it DOESNT HELP! 
MY advice to anyone looking for a reliable vehicle PLEASE PLEASE PLEASE DON'T EVER AND I MEAN EVER go to XXXX / Bridgecrest ..Dont ever finance with these people! One more thing to add, they will send reports to the credit bureaus as late even with you setting up payment arrangements with these crooks as late so it affects your credit like I said before and I will say it again, these people are crooks.

Company response to consumer: Closed with explanation