Consumer complaint received 2026-01-12 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SUNRISE CREDIT SERVICES, INC
State: FL

Complaint narrative:
I sent this letter to XXXX and also Sunrise Debt Services : " XX/XX/XXXX XXXX Attn : Legal Department / Arbitration XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Re : Formal Notice of Dispute and Demand for Account Correction XXXX Account To Whom It May Concern, I write regarding the wrongful billing and subsequent collection activity for an alleged balance on my XXXX account XXXX The facts are as follows : XXXX. On XX/XX/XXXX, I cancelled my XXXX XXXX and have documented proof of the cancellation, including a screenshot of a XXXX chat confirming the cancellation and a screenshot of the credit issued to my account. 
XXXX. I ceased all use of XXXX services after XX/XX/XXXX, and began service with a new provider. 
XXXX. In XX/XX/XXXX, I received a bill claiming I owed for XXXX additional months of service, during which NO XXXX service was used. When I contacted XXXX, I was assured the billing error would be corrected and that I owed nothing. 
XXXX. Despite these assurances, the account was later sent to Sunrise Credit Services for collection without any prior corrected billing or communication from XXXX. 
These charges are erroneous. I hereby demand that XXXX : Correct all account records to reflect cancellation as of XX/XX/XXXX, Remove all charges incurred after the cancellation date, Retract any referral to collections, Remove any negative reporting to any credit bureau, Provide written confirmation that the account is closed, has a XXXX balance, and no debt exists. 
Please treat this as a formal Notice of Dispute. I request a prompt written response. Should XXXX fail to correct this matter, I will pursue disputes under the Fair Credit Reporting Act ( FCRA ) and other applicable consumer protection laws. 
Thank you for your prompt attention to this issue. '' I continue to receive calls from XXXX, and the balance is still showing on my account. 

I am sending follow up letters today : XX/XX/XXXX XXXX Attn : Legal Department / Arbitration XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Re : Formal Notice of Dispute and Demand for Account Correction XXXX Account XXXX : To Whom It XXXX Concern, I formally dispute the balance you claim is owed on my former account. 
On XX/XX/XXXX, I canceled my XXXX services via live chat and received written confirmation that services were canceled. XXXX immediately issued a credit, and I reasonably relied on that confirmation. I did not receive the follow-up call XXXX claimed XXXX required, nor was I notified that cancellation had not occurred. 
XXXX has acknowledged that no services were used after XX/XX/XXXX. Billing that occurred afterward was unauthorized, improper, and solely the result of Comcasts internal failure. 
Despite multiple attempts to resolve this matter, XXXX improperly referred a non-existent debt to collections. 
I demand that XXXX : XXXX. Remove all charges after XX/XX/XXXX XXXX. Recall the account from Sunrise immediately 3. Confirm in writing that the balance is XXXX If this matter is not resolved promptly, I will continue pursuing remedies through the FCC, CFPB, and any other appropriate regulatory channels. 
Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation