Consumer complaint received 2025-03-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
To Whom It May Concern, I am filing a formal complaint regarding Wells Fargos decision to close my checking ( XXXX ) and savings ( XXXX ) accounts, effective XX/XX/XXXX. I believe this action is unjustified and has created unnecessary financial hardship for me and my family. 

Wells Fargo has cited the closure as a result of eight claims I filed between XX/XX/XXXX and XX/XX/XXXX. I want to emphasize that each of these claims was a legitimate dispute over transaction issues, not fraudulent or made in bad faith. While I was unable to provide sufficient supporting documentation in some cases, leading to the reversal of provisional credits, I have always acted within Wells Fargos dispute resolution guidelines. The decision to close my accounts appears to be a punitive response rather than a fair assessment of my banking history and intentions. 

Additionally, my accounts negative balance resulted from an unforeseen financial hardship. I have been on short-term XXXX leave since XX/XX/XXXX, which caused a temporary disruption in my income. As a result, my account lacked deposits and became overdrawn. I recently received my first XXXX payment and had planned to use these funds to correct the negative balance. However, instead of allowing me to resolve the issue, Wells Fargo chose to close my accounts without consideration for my circumstances. 

This decision has significantly impacted my financial stability. As a single parent, I rely on these accounts to manage my household expenses and provide for my children. Losing access to my primary banking relationship has made it even more difficult to recover financially during an already challenging time. 

Following the submission of my complaint to Wells Fargo, I received a call on XX/XX/XXXX, from XXXX with XXXX XXXX XXXX  at Wells Fargo. Since then, I have attempted to return her call five to six times and have left a message each time, yet I have not received any response. This lack of communication has further complicated my ability to resolve this issue in a timely manner.

I am requesting that Wells Fargo reconsider this decision and allow me to maintain my accounts. I have made multiple efforts to engage in dialogue with the bank, but my request for reconsideration has not been acknowledged beyond the initial call. I believe this account closure is an unfair and disproportionate response that does not take into account my history as a customer or my efforts to resolve the issue. 

I ask the Consumer Financial Protection Bureau to investigate this matter and ensure that Wells Fargo is held accountable for its actions, including their failure to provide appropriate customer support and follow-up. I am happy to provide any additional details or documentation as needed. 

Thank you for your time and attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation