Consumer complaint received 2025-01-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Formal Complaint Regarding Inaccurate Reporting of Late Payments XXXX XXXXXXXX Account [ XXXX ] Dear CFPB, I am filing a formal complaint against Experian and XXXX for failing to correct inaccurate information regarding late payments reported on my credit report for my XXXX  XXXX Account Number : XXXX. Despite multiple requests for correction ( letters dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ), my requests have been ignored, violating both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
FCRA Violations : 15 U.S.C. 1681i - Investigation Requirements : Your agencys response lacked a sufficient description of the investigation process and failed to provide the detailed steps taken to verify the accuracy of this account. 
15 U.S.C. 1681b ( 2 ) - Permissible Purposes : The information provided in your verification does not comply with permissible purposes under the FCRA, rendering it invalid.

15 U.S.C. 1681a ( 4 ) - Privacy Rights : The inclusion of this unverified account infringes upon my privacy rights, as your agency failed to handle sensitive information in accordance with proper procedures. 
15 U.S.C. 1681i ( 7 ) - Description of Investigation : You did not provide the required detailed description of the investigation within 15 days of my dispute, violating my rights under the FCRA.

TILA Violations : 15 U.S.C. 1666b - Periodic Statements : Creditors are required to send periodic statements at least 21 days before the payment due date. The inaccurate late payment reporting on my account suggests a failure to comply with this requirement. 
Disclosure Requirements : Under TILA, creditors and reporting agencies must ensure accurate and transparent disclosures regarding credit terms and account statuses. Your failure to validate this account violates these requirements.

Protection Against Non-Payment of Obligations Act ( PAANL ) : This act reinforces the responsibility of creditors to provide timely statements, preventing unfair penalties to consumers. Your agencys failure to ensure proper validation and reporting has caused significant harm. 
Account Information and Discrepancies : Account Details : Account Number : XXXX High Balance : {$670.00} Credit Limit : {$500.00} Date Opened : XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( Experian ) Balance Owed : {$0.00} Account Status : Closed Payment Status : Current ( XXXX XXXX ; Late 120 Days ( Experian ) Dispute Status : Account not disputed Creditor Remarks : Dispute resolved; reported by XXXX ( XXXX XXXX ; Account was in dispute - now resolved - reported by subscriber ( Experian ) Late Payments Reported : XX/XX/XXXX - Reported as 30 days late ( XXXX and Experian ) XX/XX/XXXX - Reported as 60 days late ( XXXX and Experian ) XX/XX/XXXX - Reported as 90 days late ( XXXX and Experian ) XX/XX/XXXX - Reported as 120 days late ( XXXX and Experian ) Discrepancies Identified : Date of Last Activity : XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( Experian ) Last Verified : XX/XX/XXXX ( XXXX ) ; Not reported ( Experian ) Date Reported : XX/XX/XXXX ( XXXX ) ; Not reported ( Experian ) These discrepancies violate the FCRAs accuracy and completeness requirements. Furthermore, the late payments reported are inaccurate, as I have consistently made timely payments, and XXXX XXXX has not provided evidence to support the late payment claims. 
Impact on My Creditworthiness : The reporting of these inaccurate late payments has negatively impacted my credit score and financial opportunities. These errors cause undue stress and hinder my ability to access credit on fair terms. 
Requested Resolution : Immediate removal of the inaccurate late payment notations ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) from my credit report. 
Written confirmation of the correction from Experian and XXXX. 
Assurance of compliance with FCRA and TILA in future reporting. 
Supporting Evidence : I have attached the following documents : Copies of prior dispute letters sent on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 
Screenshots of my credit report highlighting discrepancies and inaccurate late payments. 
If this issue is not resolved promptly, I will escalate my complaint further by filing additional complaints with relevant regulatory agencies and pursuing legal action to protect my rights as a consumer. 
Thank you for your immediate attention to this matter. I look forward to your prompt response. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation