Consumer complaint received 2024-07-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
This is what was sent to Wells Fargo Dear Chief Executive Officer and President Scharf, Senior Executive Vice President and Chief Operating Officer Powell and Chief Financial Officer Santomassimo, Subject : Urgent Attention Required : Unauthorized Withdrawals from Non- Profit Childrens Charity Small Business Account I am writing to you on behalf of Corbins Legacy a 501 ( c ) ( 3 ), organization dedicated to feeding hungry and homeless children in our community. Our organization has been a loyal customer of Wells Fargo Bank for several years, utilizing a small business savings and checking account to manage our funds trusting that they would be managed, as promised, effectively, responsibly, and honestly. 
It was my sincere hope that contacting Wells Fargo at your level, to resolve bank acknowledged, illegal withdrawals, from our checking account would not be required. 
Unfortunately, this serious issue with our checking account remains unresolved despite multiple attempts to address it at various levels within your organization. 

Specifically, we have identified numerous unauthorized withdrawals from our checking account ( XXXX ) which are severely jeopardizing our ability to fulfill our mission and serve those in need. 

The unauthorized transactions began in 2022 and have continued to occur sporadically. We have taken the following steps to resolve this matter : Initial Reporting : We promptly reported the unauthorized withdrawals to our local branch on [ date ], providing detailed information and supporting documentation. 
Follow-Up Communication : After receiving no satisfactory resolution, we escalated the issue to the regional manager and subsequently to the customer service department. Despite repeated assurances, the problem persists. 
Account XXXX Measures : We have taken internal measures to secure our account, including changing passwords and reviewing access protocols. 

Given the severity of this situation, we are now seeking your immediate intervention to : Reimburse All XXXX Funds that have been withdrawn without authorization. 
The total amount in question is {$11000.00}. 
To put this in our real-world perspective, the loss of these funds is responsible for our inability to deliver XXXX meals and XXXX children going hungry this summer. 

As background, I have been repeatedly frustrated in my attempts to resolve this deeply serious matter at the local branch and area levels. Every communication, initiated by me or in reluctant response to my insistence for follow-up has resulted in a Wells Fargo representative asking me to repeat our case from the beginning, when in fact the specific details, including the sum of money illegally withdrawn from the XXXX  account were initially outlined and acknowledged by a Wells Fargo Employee during our first communication. 

I am certain that your XXXX system and phone call recordings provided each of these Wells Fargo representatives a full and complete history of the issue, leading me to conclude that all communications on the part of Wells Fargo have been stall tactics or efforts to have us cease and desist. Of this, all I can say is that you should be ashamed of this behavior. Children are starving as a result of these actions. 

We trust that Wells Fargo, a respected institution, will take this matter seriously and work to rectify the situation by restoring our money to our account swiftly. 

Please acknowledge receipt of this letter and inform me of the steps that will be taken to address the XXXX unwarranted financial loss. 

We hope to resolve this matter amicably and continue our relationship with Wells Fargo on a positive note. 

Thank you for your attention to this urgent matter. We look forward to your prompt response and a positive resolution. 

# XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX  XXXX XXXX Web : XXXX : XXXX XXXX XXXX : XXXX XXXX This is what was sent today : I will not allow myself to be placed in an unsafe environment any longer. Representatives at Wells Fargo have and continue to aggressively bully, gaslight and threaten my professional and personal health safety. Over the last three months more than 10 ( see partial list below ) Wells Fargo Representatives, have each INSISTED that they, and only they have the FINAL decision-making power over the THEFT of {$11000.00} from the Wells Fargo XXXX XXXX XXXX account and that Wells Fargo is not responsible. THIS IS NOT TRUE, WELLS FARGO SYSTEMATICALLY AND WITHOUT AUTHORIZATION REMOVED {$11000.00} FROM THE XXXX XXXX CHECKING ACCOUNT. AS OF TODAY NOTHING HAS BEEN DONE TO BLOCK THE FRAUDULENT REQUESTS WHICH REGULARLY CONTINUE. 

XXXX  XXXX is where I am told by Wells Fargo, that the stolen money went. XXXX XXXX has done nothing as well, At XXXX XXXX I spoke with XXXX and XXXX. XXXX mentioned that for XXXX  XXXX to get involved they would need a HOLD HARMLESS form WHICH WELLS FARGO HAS REFUSED TO SUPPLY. While XXXX  XXXX has been less overtly aggressive in denying culpability, DOING NOTHING WHEN THE EVIDENCE OF THEFT HAS BEEN PRESENTED, is equally as threatening and unsafe for me professional and personally. 

The attorney for XXXX XXXX has reached out to Wells Fargo and has been ignored. 

I expect the STOLEN money, in full, to be returned to XXXX XXXX within XXXX hours. 

Surely XXXX giants of industry can choose to make the right decision, refund the money to XXXX XXXX and allow hungry children to eat, without further legal and public actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation