Consumer complaint received 2025-08-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
XXXX XXXX  and capital one was in a report to the police and my accounts of checkings and credit reports were disrupted my payment history was being deleted and compromised after payments were put in loss of income and payments that were put in traces of money was being intercepted and deleted by accounts of checkings and credit statements all my statements were moved around deleted transactions and identity theft reported on a constant basis while being ignored constant Upcharges fees and credit frauds were put in my name there was a lump sum of {$640.00} on my XXXX XXXX XXXX taken over the time period that was not me my identity cards, documents and apps/accounts were hacked my XXXX  and phone carrier was hacked as well and notified used identification at carrier attached my identification license was photographed as proof and there was a sum of {$340.00} with payments put in during this time and fraudulent transactions and activity through capital one with {$180.00} worth of payments put in but not returned the following {$30.00} {$50.00} {$10.00} {$15.00} to my checkings account which was discussed on a phone call that the trace of return isnt showing on checkings on XXXX there was Upcharges, intrests and other payments and charges not disputed but reports of fraudulent activity and identity theft was made over phone call in XXXX because of notice of banking fraud through all accounts all credit and debit cards were stolen through federal mail all replacements were taken against my will and all identity documentation were stolen and destroyed of original documents and proof was taken during this time through screenshots theyre was curroption of all my accounts, documents, notes and credit was dropping by the day and edits of credit reports and all credit berueas in a day there was tips submitted credit dropped XXXX points after ftc was notified the next XXXX after and false account statements were moved around and issues from orginals and constant updates to my card and checkings account statements through edits and all refunded or disputed transactions taken by deleted from statements to prevent refund of services not recieved large amounts of money taken over this time through fraud and error of all banking accounts and through transactions and other forms of financial fraud by leaking my information and handling my legal documents of existence and identity to promote defamation by ruining my reputation, career, education, source of income and harrassing and providing maltreatment and malicious/suspicious behaviors towards my reports. Helping others plot vengeance and violence and cyber bullying and terrorism that was reported to fbi use of appearance and hygiene care was used to steal identity through haircut and theft of clippers and clothing by retrieval from my fiance and sibling pretending to own my belongings and clothing and wear them as deliberate attack of identity. My paystubs were moved around and deleted of all high paystubs statements were prevented from being retrieved while at library of police monitoring by phone error and file deletions and recommended by the public of the library of there speakings towards me and edits were made to all statements while trying to retrieve my records of financial structures and statements of good payment history my year to date was removed off my XXXX  checkings and my XXXX was edited of all year to dates since the start of working {$4500.00} XXXX XXXX XXXX XXXX for XXXX they were all edited paystubs were deleted and year to dates were decreased through XXXX  my pay was taken down XXXX cents before my raise XXXX cent raise in XXXX from XXXX down to XXXX down to XXXX in less than a few weeks these actions were reported on my behaif and all credit issues were reported after it had been noticed to law enforcement and documentation was kept in my phone and banks were notified and prevention of retrieval for all paystubs, safes, proof of identity, medical records, w2 tax statements were made denied transportation corrupted my phone service and XXXX  and hacking of all apps and services including bank apps and cards were being stolen through mail to my residence at XXXX XXXX XXXX XXXX XXXX York XXXX and my financial statements of all document to be accurate not edited or rewritten. Credit was a XXXX went down drastically through the period of XXXX til now was kept up and constant 100 % payment history and green light of all good documentation of payment history and I paid it after every transaction only used income or money at my disposal that I had to use for my credit card with instant online payments afterwards. Devices were taken without my permission with apps and all services on them XXXX lock was put into affect and continous hacking occurred my XXXX  was notified and called through XXXX support notified hacking and disruption to all apps and device was taken.

Company response to consumer: Closed with explanation