Consumer complaint received 2024-12-05 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Collection Bureau of America Ltd.
State: NV

Complaint narrative:
I am filing this complaint regarding an account reported by CBA Collection Bureau that is listed on my credit report. I have no knowledge of this alleged debt, nor have I received any valid documentation or verification of its legitimacy. Despite my attempts to resolve this matter, CBA Collection Bureau has failed to provide the necessary information, which violates my rights under federal law.

Violations of Federal Consumer Protection Laws : Failure to Validate the Debt ( FDCPA 1692g ) Under the Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S.C. 1692g ), debt collectors are required to provide consumers with a debt validation notice within five days of initial contact. This notice must include the name of the original creditor, the amount owed, and information about disputing the debt. Despite my requests for validation, CBA Collection Bureau has not provided sufficient documentation to prove the legitimacy of this debt. 

Failure to Ensure Accuracy of Information ( FCRA 1681e ( b ) ) Under the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681e ( b ) ), credit reporting agencies are obligated to ensure the accuracy and completeness of the information they report. By allowing unverified information from CBA Collection Bureau to remain on my credit report, the credit reporting agencies ( XXXX, XXXX, and XXXX ) are failing to meet their legal obligations. 

Right to Dispute Inaccurate Information ( FCRA 1681i ) As a consumer, I have the right to dispute inaccurate or incomplete information on my credit report. Upon disputing the account with the credit reporting agencies, CBA Collection Bureau was unable to substantiate the debt or correct the inaccurate information. Despite this, the account remains on my report, harming my creditworthiness.

Potential Reporting of Outdated Debt ( FCRA 1681c ) If this debt is based on an account that is more than seven years old, it should no longer be reported under FCRA guidelines. Without proper validation, I am unable to determine whether this reporting complies with the law.

Impact on Credit and Financial Standing : The inclusion of this unverified and potentially inaccurate account on my credit report is causing undue harm to my credit score and overall financial standing. It misrepresents my creditworthiness to lenders and creditors and creates an unnecessary burden as I seek to manage my financial responsibilities.

Resolution Requested : I am requesting the Consumer Financial Protection Bureau ( CFPB ) to investigate this matter thoroughly. Specifically, I ask for the following : Immediate removal of the disputed account from my credit report unless CBA Collection Bureau can provide valid documentation proving the debt 's legitimacy.

Assurance that CBA Collection Bureau and the credit reporting agencies comply with all federal consumer protection laws in their handling of this matter.

An investigation into whether CBA Collection Bureau is engaged in reporting outdated or unverifiable debts. 
Thank you for your attention to this matter. I trust in your assistance to enforce compliance with the FDCPA and FCRA, ensuring that my credit report accurately reflects my financial history.

Company response to consumer: Closed with explanation