Consumer complaint received 2018-04-03 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Wells Fargo is Literally falsifying documents and using it to take money from my escrow account and move it to accounts unknown. This behavior is not only corrupt and unethical ; it is the same as stealing. In the most recent false record, Wells took my monthly payment on the XX/XX/XXXX( CFM # XXXX ) of {$850.00} and claimed it as being short and stated that it would be moved to a mysterious unapplied funds account until the full payment of XXXX  would be received. It is incredibly corrupt to think that a Bank in the United States could not see that XXXX is more than XXXX by XXXX and that amount is an overage, not a shortage. Mistakes do occur but with Wells Fargo the frequency of these mistakes add up to much more Over the past 3 years it has been proven, here at the Consumer Financial Protection Bureau, that Wells Fargo has taken money out of my account illegally, to which is it also on record here that that they were forced to restore the money.

It is also on record here that WF has repeatedly claimed there was an escrow shortage when there was no shortage, which forced me to send in money. In those cases Wells ultimately, sent me a check for overage, but that only after I complain here at CFPB. I am sure that had I not complained WF would have continue to unethically take money out of my escrow and place it somewhere unrevealed to me. The past 3 years I have had to stay before the CFPB concerning Wells Fargo. Its almost unimaginable that a bank could practice such unethical behavior as I am experiencing.

WF response to my direct questions and substitutes them with questions they prefer which are not the same as the questions that I am asking. Moreover, when asked very simple questions Wells pretends that a question is so complicated that it takes months and months to research before they finally come back with their own set of answers to questions that are unrelated to the questions I asked. This further exacerbates the confusion, unethical practices and corruption I am experiencing from Wells Fargo.

It takes me 10minutes to look at my bank account and see that I paid WF on or before the XXXX of each month. It should not take Wells Fargo 6 months to see payment date and information.

At this time Wells Fargo has returned back to its unethical bullying by attempting to ignore the Federal VA governance for VA Mortgage Loans, which clearly state that no payment is late if it is made on or before the XXXX  of each month. And while Wells Fargo acknowledges that in its monthly statements which clearly states that After the XXXX   of each month a late charge may apply ( See the first circled item in attachment # 2 ), they randomly charge me for late fees although in the 10 year history of this XX/XX/XXXXVeteran Administration Loan, payment has only been late once, that is after the 16th of the month and that was in XX/XX/XXXX In that case payment was received on the XXXX   with check # XXXX for XXXX and was cashed by Wells Fargo onXX/XX/XXXX.

So in 10 years of the history of the loan there has been just the one late payment and late fee was sent in for it within a week. However Wells Fargo is charging me continual late fees, creating an unapplied fund account to which they dont show any records of a balance sheet for that account. They just merely state there is money there, but dont show when money is being deducted from it. In fact this account should not exist because all payments are made on or before the XXXX of the month and those payments are in full. This is a horrific and bullying way of Wells Fargo trying to bypass the VA loan servicing agreement and force payments to be made on their preferred date of the XXXX  of each month. Please review the following files.

File P records is a statement from my bank showing when Wells received the monthly electronic payments Exhibit 2 shows the false statement calling an overage a shortage Exhibit 3 shows the amount for late fees and the last date to avoid the fee and the culmination of late charges at that point ( {$440.00} ) Exhibit 4 shows an early late fee ( not after the XXXX  ) being assessed although payment was received on the XXXX of the month. ( See attached payment records ).

Exhibit 5 shows a late fee being accessed on the XX/XX/XXXX although payment was received on the XXXX of the month. ( See attached payment records ).

Exhibit 6 shows an Escrow overage check being sent 2 months after claiming a projected shortage and raising my monthly payment amount These types of errors are intentional malicious and abusive. No professional Bank should be as error full and willfully corrupt as Wells has demonstrated to me. The flagrant falsifications of these statements leave me wondering how such a business can be in fellowship with the United States government. Clearly this is not an ethical or trustworthy bank. One scam is to create a series of false late charges, then move money out of the escrow account in a non-monitored unapplied account, then claim a shortage in the deflated escrow account forcing the VA loan recipient to put more money into the escrow. Then the non-monitored account is reduced to parts unknown.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation