Consumer complaint received 2025-08-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CT

Complaint narrative:
XXXX XX/XX/year> I attempted to login to check my bank accounts to check on the monthly VA XXXX XXXX noted on va.gov that had been deposited into my bank accounts but was unable to access the accounts due to " fraud '' with an to contact Chase. I called the number provided for the fraud department which forwarded me to another department that stated " Chase made the decision to no longer due business with me and if I had any funds in the account I could expect a check in the mail from 1-10 days '' followed by the representative stating " per the acknowledgment signed no reason has to be provided for the sudden account closer '' then pretended she could no longer hear me and hung up. 
XXXX XX/XX/year> I received an email stating my address was updated from Chase and attempted to call Chase again to resolve the issue and was escalated to a manager that stated my accounts were " under investigation '' and closed then hung up on me as well. I then went to the Chase branch in which I opened an account and spoke with a financial representative who called the corporate office twice, explained the situation, verified my identify and was told I had to wait for a check to be mailed. I spoke to the second person he called and they stated the accounts were pending closure and refused to release my funds, and hung up. 
I then called to speak with Chase from my cell- explaining I am XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and my XXXX compensation to support myself and son with XXXX. The representative stated the account was " pending closure and did not need to provide a reason and I had to wait up to 10 days to receive the funds IF any determined to be mine by mail '' to which I said is unacceptable and XXXX XXXX, assistant bank manager, walked over and stated I needed to leave. I asked him to close the accounts and give me my funds, he refused and said he was going to call the cops due to me having my phone on speaker from the office in which other consumers could hear. I asked why if this is part of the bank policy in which he did not have an answer then proceeded to walk off and go behind the counter in which someone else told him not to call the police. 
After waiting approximately XXXX minutes I left the office and went to wait by the counter to speak with XXXX XXXX XXXX XXXX came out and we went into an office in which I showed him the email in which my address had been updated at XXXX on XXXX XX/XX/year>. XXXX verified the email was from Chase and the phone number and link were real then was confused as to how someone would have access to update that information. I explained I do not feel safe having the only source of income I have sent via mail nor can I wait up to 10 days for a check considering I have to support myself and XXXX and have no other means of income. XXXX took a copy of the email and said he would escalate this issue to corporate, but considering the accounts were " pending closure '' he did not have the authority to close the accounts and give me the funds deposited into the accounts. 
I called Chase on XXXX XX/XX/year> and explained the situation again stating I have no money to pay my bills or support my son in which the representative responded " what bills? ". 
I can not pay my rent, all my automatic payment are declined, I have late fees and now my credit is damaged and Chase maintains the stance they are not liable for the damages that have resulted from their choice to accept the deposit and are maintaining it is their right to hold my funds until they decide if I will receive any of them which will be mailed to an address in which I may not be living anymore. 
not to call the police. After waiting XXXX minutes I showed him the Chase email, which he verified was from Chase, that stated someone had been in the account and changed my mailing address

Company response to consumer: Closed with monetary relief