Consumer complaint received 2024-08-01 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: PNC Bank N.A.
State: MD

Complaint narrative:
To Whom It XXXX Concern, Thank you for your detailed response to my complaints filed on XX/XX/XXXX and XX/XX/2024, with the Consumer Financial Protection Bureau regarding my mortgage ending in XXXX. I appreciate the time and effort you have taken to address my concerns. 

However, I would like to address several points in your response to ensure clarity and accuracy in the matter : 1. Loan Modification Agreement : While I acknowledge the errors in the initial Loan Modification Agreement, I must point out the discrepancies in PNCs responses to my previous complaints # XXXX and # XXXX. PNCs response clearly stated, On XX/XX/2024, PNC reviewed the signed Modification you returned on XX/XX/2024. Upon review, PNC discovered that the XXXX XXXX XXXX XXXX XXXX XXXX, Treasury XXXX, had not signed, initialed, or notarized correctly. However, in the current complaint # XXXX, it is now being stated that the error was mine and that I did not fill out the form correctly. This is a contradictory statement, and I request clarification on this matter. 
PNC sent the Modification back to me with a letter indicating the necessary updates and requested that it be returned by XX/XX/2024. However, PNC did not specify which form had the error, and now I am being blamed, despite the initial response indicating that the error was made by the XXXX XXXX XXXX XXXX XXXX XXXX, Treasury Division. I would like to see the document that I allegedly filled out incorrectly and the specific error made by the XXXX XXXX XXXX XXXX, Treasury Division. 
Additionally, I submitted another loan modification request by fax to the XXXX XXXX Department on XX/XX/2024, but the fax line was either busy or offline, preventing my documents from going through. I resubmitted my forms to XXXX Relations, specifically to XXXX, on XX/XX/2024, after notifying her of the issue with the fax attempts. I also sent my forms to the XXXX XXXX Department, requesting that the documents be forwarded to Loss Mitigation, but XXXX confirmed that they could not do that. I need more information on the specific errors found in my returned documents to avoid such issues in the future. 
2. Monthly Payment Determination : As my loan is an FHA loan, I understand that it was reviewed based on delinquency and not by income, as governed by HUD. However, I am concerned about the significant increase in the monthly payment without consideration of my pay stubs and monthly obligations. I would like to know if there is any flexibility in reassessing the payment amount considering my current financial situation. 
Additionally, when sending the loan modifications, it appears that the payments are estimated and not the actual payments and interest rate. I seek clarification on whether the monthly payment amount is an estimate or the actual figure. The monthly statement I received was completely different from the last modification offer, where the payments were {$1900.00} at 7.875 %, while my statement for the monthly payment shows {$1700.00} with an interest rate of 6.8750 %. I need clarification on this discrepancy. 
Also, if a loan modification is not determined by income, why ask for pay stubs, income, XXXX, tax returns, and monthly bills to determine the payment on the forms? All these factors should be considered to ensure the homeowner can afford the loan modification. 
3. Unapplied Payments and Fees : I need detailed information on how my payments for XXXX, XXXX, and XXXX were applied. Additionally, I request an itemized breakdown of the {$70.00} in fees that were mentioned.

4. Partial Claims : I understand that FHA loans include partial claims that do not lower the monthly payment but instead convert arrears into an interest-free loan with a junior lien on XXXX property. I would like to explore if there are any other options available that could potentially lower my monthly payments to make them more manageable. 
5. Previous Complaints : While PNC has responded to similar complaints on XX/XX/2024, I am seeking more personalized assistance with my specific situation. The responses I received previously did not fully address my unique circumstances, and I hope to resolve these issues promptly. 

Thank you for your attention to these matters. I look forward to your prompt response and a potential solution that considers my financial capacity and ensures that I can meet my mortgage obligations without undue hardship. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation