Consumer complaint received 2024-08-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I am writing to express my profound frustration and dissatisfaction with Bank of America 's ( BoFA ) Internal Resolution Process ( IRP ) and their automated system, which have failed to adequately address my case and the financial harm I have suffered. 

For the17 months my edd funds were frozen and left me with no income and stacked up bills and delinquencies, I have experienced severe financial distress due to BoFA 's mishandling. Despite numerous attempts to submit the required documentation, to there irp program their automated system continuously rejects these submissions, further complicating my efforts to resolve the matter. BoFA has failed to acknowledge or address the significant financial damages I have endured, including unpaid credit card bills, cell phone deactivations, car repossession, and a credit score deterioration of over 120 points a list of other damages that dont even produce documentation like my wasted time with ther wasteful games. Additionally, I have had zero income for 17 months, which they have dismissed as not constituting financial harm that is deeply insulting and frustrating that BoFA is not taking responsibility for these damages. Their denial of the financial impact and their continuous failure to resolve this issue contradicts the mandates set by your agency for BoFA to make things right with the victims they have wronged. Moreover, I am troubled by the fact that the consulting company overseeing the IRP was formerly affiliated with BoFA. This raises serious concerns about the impartiality and effectiveness of the resolution process. It seems to me that there is a systemic issue where corporate entities are able to evade responsibility and disrespect the American people, who are the very reason these corporations exist. I urgently request your intervention to ensure that BoFA fulfills its obligations and provides adequate compensation for the extensive harm I have endured. If this matter can not be resolved through your current channels, please advise me on alternative steps or actions I can take to address these issues and recover my losses. 
Thank you for your prompt attention to this critical matter. I look forward to your immediate response and a resolution to this ongoing ordeal. 

Sincerely, XXXX XXXX XXXX ( BELOW IS A OVERLOOK OF WHAT IVE SENT AND THERE COMPLETE DISREGARD ASKING ME TO SEND MORE DOCUMENTATION THE SITUATION IS CLEAR AS CAN BE MY FUNDS WERE NOT AVAILABLE FOR 17MONTHS DURING A GLOBAL LOCK DOWN DOESN'T THAT SAY ENOUGH BUT I STILL SENT NUMEROUS DOCS BUT GET A RESPONSE TO THEY NEED MORE ) Atachments/Documents Please use this module to upload documents in relevant folders if you have received a Missing Information Notice. Click 'Resubmit ' when you are finished uploading all additional documents, otherwise your request will not be considered complete. 

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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation