Consumer complaint received 2026-03-31 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Unexpected or other fees — 
Company: ROBINHOOD MARKETS INC.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX Account XXXX and Lack of Transparency I am filing a formal complaint against XXXX XXXX, XXXX regarding the sudden restriction of my XXXX account without clear justification, transparency, or due process. Summary of the Issue : On XX/XX/year>, XXXX XXXX restricted my ability to transfer cryptocurrency from my account. This action occurred XXXX day after I initiated a transfer of cryptocurrency to an external wallet. The transfer was a standard, legitimate transaction, and I did not engage in any unlawful or suspicious activity. The total amount is about {$2000.00} or so. Following the restriction, I received the following message from XXXX : We noticed your recent XXXX transfer ( XXXX ) violated the XXXX XXXX XXXX XXXX. Due to continued transfers to these services, we are no longer able to continue supporting crypto transfers for your XXXX XXXX account Please note this decision is final. However, XXXX failed to : - Specify which provision of the Customer Agreement I allegedly violated - Identify which transfers or external services were deemed non-compliant - Provide any warning prior to restricting my account * Offer any opportunity to appeal or clarify the situation * * Why This Is Concerning : XXXX XXXX XXXX XXXX XXXX Lack of Transparency : * * XXXX provided no meaningful explanation of the alleged violation. This prevents me from understanding or correcting any supposed issue. XXXX. * * Denial of Due Process : * * The company explicitly stated that the decision is final, offering no appeal process or escalation path. XXXX. * * Potentially Arbitrary Enforcement : * * Sending crypto to an external wallet is a standard and fundamental function of a crypto account. Restricting this functionality without explanation raises concerns about arbitrary or inconsistent enforcement of policies. XXXX. * * Consumer Harm : * * This restriction limits my ability to manage my own digital assets and undermines trust in the platform. * * Requested Resolution : * * I respectfully request that XXXX XXXX : XXXX. Provide a detailed explanation of the specific actions or transactions that allegedly violated their Customer Agreement XXXX. Identify the exact clause ( XXXX ) of the agreement that were violated XXXX. Clarify which external services or wallet addresses are considered non-compliant XXXX. Offer a fair review or appeal process XXXX. Restore my crypto transfer functionality if no valid violation can be substantiated If XXXX is unable to provide a clear and reasonable justification, I request that this restriction be removed immediately. * * Conclusion : * * Financial platforms handling customer assets must operate with transparency, fairness, and accountability. XXXX actions in this case fall short of these standards. I am seeking regulatory review to ensure that consumers are treated fairly and that such opaque enforcement practices are addressed. Sincerely, XXXX XXXX XXXX Last XXXX of XXXX Account : XXXX

Company response to consumer: Closed with explanation