Consumer complaint received 2024-10-01 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Navient Solutions, LLC.
State: CA

Complaint narrative:
RE : School Misconduct/Predatory Loans XXXXXXXX/Earnest Account # XXXX I took out private loans through XXXX XXXX for my XXXX XXXXXXXX XXXX XXXX  XXXX ( years XXXXXXXX XXXX  ), owned by Career Education Corporation, in XXXX XXXX XXXX California. I have been making monthly payments on these loans for well over a decade, have never defaulted, and have already paid beyond my original principal amount. I consolidated my loans through XXXXXXXX XXXX XXXX. Ive included my most recent XXXX ( formerly XXXX XXXX ) statement. As you can see, these predatory loans have been hanging over my head for 20 years and will without relief despite recent court rulings continue for XXXX more. 

XXXX claims my debt is not eligible because it has been refinanced. They can rebrand their company and rebrand my loans as many times as they want, but the fact remains it is the exact same debt that others are getting discharged, and to punish me for being responsible about repayment is reprehensible. Of course, I expect them to seek out every loophole they can ; its how they operate, and its exactly why they have been ordered by courts to discharge so many students debt. The truth, which they acknowledge, is that they worked in conjunction with XXXX XXXX XXXX to mislead and defraud students, and that courts have already confirmed this as FACT. 

As demonstrated in the recent XXXX XXXX XXXX ruling, the school I attended during the years I attended has been found guilty of misconduct ( listed on the For-Profit School List on the XXXXXXXX XXXX  ). My story is similar to many students in the same boat : we were lied to and given false promises by recruiters and suckered into high-interest private loans through XXXX XXXX XXXX Of course the promised job placement never occurred. I received no help from the school, and in fact also discovered that theyd lied about regional accreditation. In short, like so many victims of XXXX XXXXXXXX XXXX XXXX XXXXXXXX, I was scammed. 

Because I did not default, I have not qualified for any of the settlements or lawsuits that have come up over the years directly pertaining to my XXXXXXXX XXXX, my years of attendance, and my exact XXXX XXXX loans. Recently, I was told I did not qualify for the XXXX AG Multi-State Settlement precisely because I had not defaulted. Ive been lucky in that many student debt groups have popped up in the wake of the XXXX decision ( XXXX XXXX, by the way, graduated from XXXX XXXX XXXX years after I did, so our stories could not be more similar ), including the Project on Predatory Student Lending, with whom I have also shared my story. 

It was on the XXXX XXXX XXXX XXXX ( there are so many victims that we have multiple social media groups to keep each other abreast of the happenings ) run by XXXX XXXX that I first heard whispers of a pilot program to aid in discharging these predatory private loans, whispers that offered me the first faint glimmer of hope in 20 years. 

There is now established legal precedent that my school acting in conjunction with XXXX XXXX ( XXXX XXXX ) lied to XXXX deceived, and defrauded students. In my case, this debt has defined the last XXXX years of my life, and at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, trying to survive month to month, while my top financial priority each month is my loan payment. 

On XX/XX/XXXX the XXXX XXXX sent the department of education the XXXX XXXX XXXX : A Borrower 's Investigation details the specifics of the predatory nature of the school, including XXXX pages of evidence they have collected against XXXX and XXXX XXXX the borrowers themselves. The evidence comes from lawsuits, settlements, congressional testimony, and federal investigations. Furthermore, the Ask Letter cosigned by XXXX organizations including, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and others collectively recommends the broad cancellation of all XXXX XXXX loans. 

I am filing a complaint for the Department of Education to take notice that the borrowers deserve to be made whole from a governmental system of oversight that has failed them.

Company response to consumer: Closed with explanation