Consumer complaint received 2025-02-18 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem while selling or giving up the vehicle
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
I am filing this formal complaint against Chase Auto Finance due to their failure to release a lien on my vehicle despite the loan being fully satisfied three years ago. Their negligence has caused significant delays in the sale of my car and has resulted in unnecessary financial and logistical burdens. 

Details of the XXXX XXXX : Chase Auto Finance XXXX XXXX : Year : XXXX Make : XXXX Model : XXXX  XXXX VIN : XXXX Issue : Chase Auto Finance failed to release the XXXX on my vehicle despite my financial obligations being met XXXX years ago. This error only came to my attention when I recently attempted to sell the vehicle and provided them with the XXXX of XXXX that Chase provided me at the time of the purchase. 

Impact : This oversight has prevented me from completing the sale of my car, causing unnecessary stress and financial hardship. The dealership requires the lien release to finalize the transaction, yet Chase has not provided a timely resolution. 

Chases Response : After contacting Chase, they confirmed that my name is on the title, and a lien release confirmation was sent via fax. However, they refused to expedite the delivery of the official XXXX release, stating that I must wait XXXX business days to receive it via mail. This delay is unacceptable and has further stalled the sale of my car. 

XXXX Sought : I request that the Consumer Financial Protection Bureau investigate Chase Auto Finances improper handling of lien releases and take action to ensure : 1- Immediate resolution of my lien release by Chase Auto Finance , including overnight delivery of the official lien release document.

2-A formal explanation from Chase as to why the lien was not removed when it should have been and how they will prevent such errors in the future.

3-Stronger consumer protections and penalties against Chase Auto Finance for failing to comply with proper lien release procedures, which have caused unnecessary financial burdens on consumers. 
4- Furthermore, due to Chase Auto Finances negligence in failing to release the lien in a timely manner, I have suffered financial and logistical damages, including delays in completing the sale of my vehicle, unnecessary administrative burdens, and the inconvenience of dealing with this issue that should have been resolved years ago. Given this hardship, I am seeking appropriate compensation for the delays and the additional expenses incurred as a result of Chases failure to act responsibly. I request that Chase provide monetary compensation for the undue stress and losses caused, including any potential depreciation in the vehicles value due to the delay. If Chase fails to address this matter fairly, I reserve the right to pursue further legal action to recover damages. 

Chase Auto Finances failure to properly release liens in a timely manner is a clear violation of consumer rights and creates an unfair burden on customers. I urge your office to take appropriate action against Chase to prevent future occurrences of this issue.

Company response to consumer: Closed with non-monetary relief