Consumer complaint received 2024-03-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
On XXXX XXXX at approximately XXXX XXXX. I was depositing one of two valid moneys into my Chase banking account in the Chase atm vestibule, which is located in the back of the bank that I frequent quite often. I proceeded on with my business with making my deposits, please be mindful that there is supposed to be security posted in the atm in the back of the bank because of safety precautions, no security was present whatsoever, so its just myself in the vestibule. Out of nowhere I get approached by a male, whom let himself into the atm vestibule using an access card as I am still taking care of my business. A few seconds pass, then he asks me, can I do him a favor, and deposit a check of his into my checking account, I proceeded to answer to him, no I can not, all in the midst of handing my business still. So at this point I am in a very enclosed space with an individual that could be extremely dangerous!! Again,, with no security presence there, or around at all! The individual then proceeds to try to engage in small banter, which I was not privy to, then he asks me again, the exact same thing.. which I refused again, for a second time, only this time?.. this man became utterly irrational, belligerent displayed very uncouth unpredictable behavior, it became very dangerous very quickly, so I told this individual to hand over his check to me, as he demanded and Id deposit his check for {$700.00} dollars because I felt threatened at this point and who knew what this individual was carrying, gun, knife some other sort of weapon, safety reasons is why I deposited the individuals check into my checking account. I took this issue to the bank, explained what exactly transpired with the event which the branch manager prescribed, along with myself to close that account and to open a entirely new one, which I agreed and that is what was ultimately done that day, the manager also said, that she is aware of these incidents, and that its happened quite often..and the Police does nothing about it, and have I filed a police report,, as I responded no, I havent it could have become a volitile situation, and I was a extremely XXXX, I just wanted to get out of there, which the branch manager responded she understood and also stated the police cant sit back there in the atm parking lot, and havent helpful or responsive to these specific incidents that are taking place. Approximately two days to three days later?.. I received my new Chase debit card, as well as activated it. that next day, I attempt to deposit money into my new checking account, at this time with the corporate branch, they closed both of my accounts with Chase that I have had for over five years, due to what they claim as fraudulence?! as if I did this to myself!! Absolutely unacceptable!! They ( Chase Bank ) also mentioned to me, without viewing any of the camera footage, that since the incident happened on their property I, as a Chase customer is a liability to the company and that they are sending a letter out to all Banks accusing me of fraudulent activity. I want this matter resolved, at this point? I dont care if Chase decided to close my account, because I do not ever want nor am I going to Bank with chase ever again! What I want, to rectify this issue, is that they do not falsely accuse me of fraudulent bank activity, as a customer for five plus years with Chase with no issues whatsoever. I want my name cleared from any list being out to other Bankss with accusations of Fraudulent Bank activity.

Company response to consumer: Closed with explanation