Consumer complaint received 2024-01-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: LEXISNEXIS
State: TX

Complaint narrative:
Between XX/XX/XXXX and XX/XX/XXXX, I applied to purchase a vehicle with financing through XXXX XXXX. I was declined financing and my adverse action letter stated that I may contact XXXX XXXX LexisNexis to see what is being reported about me. In the " disclosure report '' provided to me from XXXX XXXX LexisNexis on the LexisNexis password-protected reports that I have been invited to view online, there is not information relating to the reasons of my financing denial provided by XXXX XXXX. Their password-protected " disclosure report '' included 70-pages of redundant home and work addresses spanning 30+ years, policies insuring my vehicles and claims filed, the public record of my dismissed bankruptcy from XXXX, and over a full page of soft credit inquiries from the use of the XXXX XXXX app. One of the reported addresses was incorrect, XXXX was listed 6 times on XX/XX/XXXX -- significantly increasing the number of recent hard inquiries, and I believe they are reporting all the soft inquiries as well, as other financial institutions declined my request for financing due to an extreme number of recent inquiries. There was absolutely no credit information similar in any way to the financial/ credit reports of XXXX XXXX XXXX XXXX XXXX  XXXX XXXX The financial institution, XXXX XXXX, provided to me the reasons why they were not agreeable to handling my proposed transaction. The same reasons are repeated in three separate letters from XXXX XXXX  dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Their denial decision was based in whole or in part on information contained in a report from XXXX XXXX XXXX. : 1-Not enough bankcard debt experience. 2-Too many delinquencies. 3-Limited history for consumer at address & phone. 4-Too many serious derogatory items. None of these four reasons for credit denial listed by XXXX XXXX  are pieces of information on my " disclosure report '' provided to me by XXXX XXXX or LexisNexis. After, in a mailed letter provided by XXXX XXXX, are adverse action factors and detailed " scores '' entitled LexisNexis Risk View Optics Score, RiskView Credit Score, and XXXX XXXX XXXX XXXX, but this is not a credit report, as no creditors or payment history details are listed. Only these " factors '' and " scores. '' If LexisNexis or XXXX XXXX is reporting Credit Scores and key factors adversely affecting my scores from their ( LN/XXXX ) " credit report '' to financial lending companies, why are the adverse action reasons from XXXX XXXX  different from the adverse action factors from LexisNexis/XXXX XXXX ? Why is the password-protected report that I can access on the LN/SS website not the same report that either LexisNexis, XXXX XXXX XXXX or their customers are using when scrutinizing my financial behavior? If LNXXXX is providing my credit report/ financial behavior to inquiring entities, where are they obtaining this credit information because the report they provide to me only includes my addresses, car insurance, insurance claims, bankruptcy, and inquiries. In the email to me from LexisNexis dated XX/XX/XXXX, on the attachment titled " proofemail, '' LexisNexis has a few FAQs. The first example is, " How do I dispute my LexisNexis Consumer Disclosure Report? '' They are not calling it a credit report, because it is not. Disputing your disclosure report is just not possible. I have tried. That is why I am here. The second example from their email to me is, " How do I dispute my credit report? Contact one or all three of the credit bureaus : XXXX, XXXX, and XXXX, '' are listed, thus further solidifying that they are not a credit bureau and do not need to be assessing credit scores nor dolling out information about my credit history, payments, or creditworthiness. They are not reporting any detailed credit behavior to me when requested, leading me to believe they are not a true credit reporting company, and that they are just regurgitating information from the REAL credit reporting agencies. Having a list of my addresses and insurance policies does not make them a credit reporting agency. Therefore, they are reporting illegitimate and fabricated numbers and suppling them unethically and unlawfully as credit scores to entities requesting financial information about consumers. LexisNexisXXXX XXXX XXXX is/ are passing themselves off to be a credit reporting agency, when in reality they are an XXXX XXXX XXXX XXXX XXXX They should not be doling out arbitrary numbers disguised as credit scores, which are significantly lower than the BIG THREE credit reporting agencies ' scores, negatively affecting consumers ' financing ability. They also need to provide to consumers the EXACT information they are providing to requestors, as the report the consumers receive and the report the financial entities receive are entirely different. The irreverent reporting from LN/SS to those from which I have requested financing has been occurring for about a year, at least. The lack of proper response from LN/XXXX as to where are they gaining my credit history and why am I receiving only the insurance history and not the credit information they are providing to, at least, XXXX XXXX  XXXX if not others, has been occurring since XX/XX/XXXX, which is why I moved forward with this complaint. This has to be illegal. I don't see how it can be legal.

Company response to consumer: Closed with explanation