Consumer complaint received 2025-04-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
To Whom It May Concern, Subject : Continued Non-Compliance by Equifax Under FCRA Section 605B Urgent Follow-Up I am writing to follow up on multiple CFPB complaints I have filed regarding Equifaxs continued refusal to comply with the Fair Credit Reporting Act ( FCRA ), Section 605B, which governs procedures for blocking identity theft-related information from credit reports. 

Despite my repeated and documented efforts, Equifax has failed to properly investigate or act on my identity theft claims. I have now submitted the required documentation XXXX separate times, and a fifth submission is forthcoming. Each submission included the following : A copy of my FTC Identity Theft Report A government-issued ID A copy of my Social Security card Proof of current address A data breach letter associated with my compromised information Equifax continues XXXX send generic responses stating I have not provided the necessary documentation, which is demonstrably false and contradicted by my previous submissions. 

I would like to bring to your attention the following CFPB complaint reference numbers : XXXX XXXX XXXX XXXX In addition, the related Equifax dispute confirmation numbers are : XXXX XXXX XXXX As of today, these disputes are still marked as " in progress '', even though the XXXX response deadline outlined under 605B has passed. 

Furthermore, I have attached a letter from XXXXXXXX XXXX XXXX, which confirms that the account ending in XXXX was closed due to identity theftthis directly contradicts XXXX claim that I have not submitted enough evidence. 

The accounts that were fraudulently opened in my name and that I am seeking to have permanently blocked from my credit report are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Additionally, I am requesting the removal of fraudulent or inaccurately reported late payments on : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I have also asked them to update my name. As you can see on the correspondence, they have my name as XXXX XXXX XXXX. It should be XXXX XXXX XXXX. 

Equifaxs repeated and deliberate failure to properly handle my identity theft requests not only violates Section 605B but also raises serious concerns about their intent to obstruct or ignore federally protected consumer rights. It is unacceptable that a consumer must file multiple complaints and resubmit sensitive documentation to get action on a matter that should be straightforward under the law. 

I am requesting that the CFPB intervene immediately to ensure Equifax properly blocks the fraudulent accounts, removes any associated inquiries or delinquencies, and issues written confirmation of their compliance as required by FCRA. 

Thank you for your time and assistance. Please feel free to contact me should you require any additional information or documentationI am prepared to fully cooperate. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief