Consumer complaint received 2024-02-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: ALLY FINANCIAL INC.
State: CO

Complaint narrative:
I purchased a XXXX XXXX XXXX XXXXXXXX XXXX  from XXXX XXXX, I signed papers on XXXX XXXX XXXX There was a dipped beam fault alert that popped up at night, that isn't there during the daytime. I took my vehicle back within one week of purchasing for XXXX to look at it. They had it for a few days, said there wasn't anything they could do, the vehicle was drivable, and I took the car back. There was no report given to me at that time. XXXX  I was advised then, that the dipped beam fault alert needs a new head lamp. I chose not have it fixed, because the head lights were working at night. I verified it was working at night with friends and colleagues. I took it for an oil change to XXXX XXXX XXXX XXXX, everything came back good on the service report. I was told I would need new front brakes on XXXX  but no alerts were shown then that I was aware of. The multipoint inspection didnt come back with any alerts on this date. XXXX XXXXXXXX put new brakes on my vehicle on XXXX, but didnt note any alerts at the time, even though I my XXXX was stalling on me off and on already. The first time my vehicle stalled on me was on XXXX. I have attached the incident report with all information to help my case. Starting in XXXX, I started to have odd things happen to my vehicle. I contacted the XXXX XXXX XXXX XXXX company to inform them of issues I had noticed. A case ID # was started for me, ( XXXX ) and I continued to have email exchanges with the customer relationship centre. I completed an incident report with exact dates, times, specific issues, and sent it back to the customer relationship centre. I continued to reach out to them, and I was finally told, theres nothing they can do to help me. After two different dates in one week, I had my car towed. First car tow, was to XXXX XXXX in town on XXXX. They did a diagnostic, and sent my XXXX XXXX XXXX  XXXX XXXXXXXX XXXX  where I paid for another diagnosis. The diagnosis was thought to be, needing a new transmission. I dont believe, because it has about XXXX miles. At this point, and currently as of XXXX, I havent even had this SUV for one entire year. I took my vehicle back from XXXX XXXX XXXX XXXX, drove it from one part of town to the other, within 30 min and two miles from my destination, the vehicle shut down on XXXX and I had to get my SUV towed again on XXXX. I have copies of the claim and receipt of towing for those dates. The car was towed again to my home the second time and it continues to sit, undriveable and not safe to use, and it is parked at my home. Please briefly describe all efforts you and/or the business have made to resolve the issue. I have asked XXXX to help me with the possible transmission issues, or if theyd sell the vehicle, or if theyd do a trade of my SUV that I can not drive for another vehicle. I was told XXXX wouldnt buy the unsafe vehicle, but theyd do a trade. I asked one employee to help me and to give me advice, I also reached out to the GM of the dealership for help and/or advice. I was informed theyd give me $ XXXX to go towards a new transmission. Which is a joke, because I was being quoted for $ XXXX or a new transmission. I requested the used car buyers guide and cert-preowned checklist of what was done before selling the vehicle. I have those attached. On the XXXX XXXX website, it says the vehicles are pre-owned certified. However, the dealership is telling me it is not. On page two of the checklist, it states at the bottom, the vehicle had many alerts present. I dont think they were actually addressed or resolved. Im trying to prove they sold me an unsafe vehicle and a bad SUV, knowing there were alerts and complications with the SUV. I dont think its a transmission, but possibly needing a computer update. Between two dealerships, and the XXXX XXXX XXXX XXXX office, no one seems to care about my safety. Even if I put a new transmission in, its not guaranteed itd fix my issues, because XXXX XXXX THINKS its a transmission issue. 

XXXX XXXX sent me a check for {$1000.00} that I haven't cashed because it's useless to me. It's a $ XXXX transmission. 

Please help me!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation