Consumer complaint received 2025-10-27 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Chime Financial Inc
State: FL

Complaint narrative:
My bank account was recently hacked by a person named XXXX XXXX. The bank I use is a mobile banking account called CHIME. 
They somehow confiscated my login information and changed my information to theirs and sent themselves money as well as locked me out of my account. I have no idea how they would've acquired my personal login details. I have filed a dispute with my bank already, they have denied 4 separate claims of the incident, even after I provided them with full details and documents that proved my situation. I was working online at this time, the date was XX/XX/year> and this was around XXXX XXXX. I live in Florida and their profile was listed as XXXX  as their location but after checking my emails it said their login was signed in from XXXX, XXXX, XXXX on a Device : XXXX XXXX. I am in XXXX, Florida on an XXXX  XXXX. I am reporting this to both XXXX  and XXXX, Florida. I am unaware of the exact location for Hawaii as it doesn't state it. 
This person has a chime sign which is a screen name used by chime to send people money in between the app. Their chime sign name was listed XXXX XXXXXXXX on the chime app and their name was listed XXXX XXXX XXXX They sent the last {$27.00} I had in my account to themselves and they listed it was for a " ride ''. Leaving me with XXXX cents left in my account. " A ride '' is impossible because I was working at that exact time ( provided work timestamps ) and I do not know this person at all nor was in a car with anyone during that time. I have never sent money to anyone using the app before I only use it for my work ACH paycheck payout. That money was for my internet bill I needed to pay by the XXXX of XXXX ( which now I can't ) before my next paycheck arrives. They were somehow able to confiscate my personal login information which would be my personal email and password. It must've been a hack because there is no way they would've be able to get that. I am incredibly disturbed and scared because I have my address listed in the app, my work information is tied to that and my account credit and debit cards and account number. I tried working with chime bank to receive the money back but they have denied my refund in claims department 4 separate times. Not only are they not refunding me from the hacker they are not sharing with my the full details of the hacker to include into the police report I have already filed. The bank has not helped me in any way in getting my money that was stolen back even after I provided my documents. I would like to report this persons name and chime bank and any info I have shared as it's possible they still could create this type of hack again. I have changed all my login credentials. I am scared and unsure what to do about my information being accessed in this way. My address and personal information was exposed because of this hacker and Chime bank isn't helping! I am truly in fear because of this. Thank you for your time and email is the best way to reach me. I have screenshots of proof as well from the incident included in the .PDF I also sent to chime, and now here. My name is XXXX. My email is XXXX.

Company response to consumer: Closed with explanation