Consumer complaint received 2025-07-26 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Getting a loan or lease — Problem with a trade-in
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: IL

Complaint narrative:
XXXX Nissan in XXXX Illinois wanted to purchase my XXXX Nissan XXXX XXXX on or around XX/XX/XXXX which was pay off. Therefore me and father ask them since my car is paid off, how would this work but I wanted to lease my next car. They said we will price of my trade-in and take out the down payment to lease of the XXXX Nissan XXXX  XXXX XXXX The Sale Manager told us we are giving you {$16000.00} for your trade-in we will take subtract {$4800.00} for lease down payment, with XXXX mile on 2 year lease agreement and your payment will be {$250.00} a month if you decide to change your mind, and decide not to keep the XXXX XXXX XXXX or go into another we will have to buy you out and give you the remaining money owed for your trade-in Nissan XXXX XXXX which was around {$11000.00}. Before me and father agree to trading in my XXXX talk to different dealership and confirmation from the Finance Manager and Nissan leasing because I was going to dale my car XXXX. But we was told that because loyal Nissan customer and part loyalty it was better to trade-in my XXXX which was paid for to get Nissan loyalty perks. We ask again have they a deal like mind before they assure us that there will not be any problems and they have done this before. XXXX Nissan insured me and father again that because my trade-in was paid off and I have excellent credit. I will only have a two years lease agreement with XXXX mile and payment will {$250.00} in case I change my mine, once my lease was over with, if I decided not to go into another lease or purchase the car they will have to buy my out and refund the rest of the money that was owed from the purchase of my trade-in vehicle that I own. Me and my father would never put hold {$16000.00} deposit on a lease, ,especially on a Nissan or any other car.The only thing they were supposed to take out of my Nissan XXXX was the deposit, which should have been the lease around that {$4800.00} which was down payment to lease that vehicle. When my lease was almost up and I was about to return XXXX which only had around XXXX miles on it. They said put the {$16000.00} on price of the lease that why my car payment lower which is false and that was the deal at all Nissan dealership it was {$4800.00} down {$250.00} with excellent credit, the promotion that was offered {$3400.00} and with Nissan Incentive, loyalty discount and promotion. I checked all those boxes that why my payment was {$250.00}. On top of that only put around XXXX miles on XXXX XXXX XXXX XXXX, in the two years that I lease it. The Nissan XXXX was still brand new. They have the nerves to refuse to give me the rest of my money owed to me from my trade-in. They said since Im not going to lease or buy another car. I was to return the vehicle and leave without the rest of the money they owe me. I contacted to other Nissan dealers stated XXXX was wrong, unethical, poor business practices and theft. Then stated you cant even put {$16000.00} down that lease system would allow it. Every Nissan dealership told me XXXX Nissan was suppose to buy me out and return the money owe from your trade-in. That is theft, they was not suppose to put hold amount on that lease, and XXXX Nissan need to be reported. This is theft by deception. I want my money for my trade-in, they did not pay me rest of my money owe to me. This complaint is against XXXX Nissan dealership, against Nissan Acceptance group because of XXXX Nissan put whole trade-in on lease agreement Nissan Acceptance wasnt supposed to accept lease agreement they supposed to make them purchase the vehicle first give you check for the trade-in. It simple XXXX Nissan lied and stole my trade-in.

Company response to consumer: Closed with explanation