Consumer complaint received 2024-04-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Chime Financial Inc
State: NV

Complaint narrative:
Subject : Complaint Regarding Dispute Investigation by Chime Financial Services Dear Sir/Madam, I am writing to file a formal complaint against Chime Financial Services for their failure to investigate disputes submitted by me, as a consumer, and for the issues I have encountered with their customer service. 

On [ XXXX ], I noticed unauthorized charges on my account, which I promptly reported to Chime. Despite my efforts to resolve this issue through the proper dispute channels, my concerns have not been adequately addressed. My attempts to inquire about the use of XXXX XXXX Liability Insurance were met with repeated disconnections of my calls, without any explanation or resolution provided. 

Furthermore, I have been held responsible for a charge that is currently under investigation, which is a clear violation of my consumer rights. I have explicitly stated, both in writing and over the phone, that holding me responsible for a charge under dispute is illegal. Yet, my statements have been disregarded, and no action has been taken to rectify the situation. 

I have also attempted to resolve this matter with XXXX, the merchant involved, but to no avail, as my account has been banned without justification, preventing me from addressing the dispute directly with them. 

This experience has caused me significant stress and inconvenience, and I believe that Chime Financial Services has not fulfilled their obligation to protect my consumer rights and interests. 

I am requesting a thorough investigation into this matter and an immediate resolution. I expect Chime Financial Services to uphold the standards of consumer protection and to provide a clear and fair process for handling disputes. 

Please find attached all relevant documentation, including records of communication and the initial dispute letter sent to Chime. 

I trust that the Consumer Financial Protection Bureau will take my complaint seriously and ensure that appropriate measures are taken to address these issues. 

It's also worth noting the following Subject : Concerns Regarding Chimes Operating Practices and Violation of Consumer Rights Dear Chime Inc. Management, I am writing to express my deep concern regarding several aspects of Chimes operating practices that I believe infringe upon my rights as a consumer. As a loyal customer, I expect transparency, fairness, and adherence to legal standards. Unfortunately, recent experiences have left me questioning Chimes commitment to these principles. 

Misuse of the Term Bank : Despite the justice systems demand to cease using the term bank, Chime continues to refer to itself as such. This misrepresentation is misleading and undermines consumer trust. I urge Chime to rectify this immediately by accurately portraying its status as a financial technology company rather than a bank. 
Forced Pre-Deposits into Secured Accounts : Chimes policy of requiring monthly pre-deposits into a secured account, which can not be accessed or used for payments, raises serious concerns. As a consumer, I should have the right to manage my funds freely. This practice restricts my financial autonomy and violates my rights. 
SpotMe and Unlawful Interest Rates : Chimes SpotMe feature, while convenient, appears to operate in a legally questionable manner. By changing the name to tips, Chime may be attempting to circumvent regulations. I believe this practice constitutes unlawful interest rates, which is unacceptable. 
Inadequate Claims Investigation : Chimes handling of claims lacks thoroughness and transparency. Proper investigation is essential to protect consumers. I urge Chime to improve its claims resolution process promptly. 
Rent-a-Bank Scheme with XXXX  : It appears that Chime is acting as a rent-a-bank for XXXX, allowing the latter to engage in illegal banking practices while using Chime as a legal shield. This undermines consumer rights and accountability. 
Disregard for Constitutional and Human Rights : Chimes policies seem to prioritize corporate interests over consumer rights. As a responsible financial institution, Chime should uphold constitutional and human rights, not dismiss them. 
In light of the above, I request the following actions : Immediate Compliance : Chime must comply with legal directives, cease misrepresenting itself as a bank, and ensure transparency in its operations. 
Review of Pre-Deposit Policy : Reevaluate the forced pre-deposit policy to align with consumer rights and financial autonomy. 
Transparent SpotMe Practices : Clarify SpotMes terms, ensuring compliance with interest rate regulations.

Thorough Claims Investigation : Strengthen claims investigation procedures to protect consumers.

Accountability for Strides Actions : Address the rent-a-bank issue and hold Stride accountable for any illegal practices. 
I appreciate your attention to these matters. As a consumer, I deserve fair treatment, respect for my rights, and ethical conduct from financial institutions. I hope Chime will take swift action to address these concerns and restore my confidence in its services

Company response to consumer: Closed with explanation