Consumer complaint received 2024-04-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
To whom in traffic may Concern, My Name is XXXX XXXX and my life was forever changed and ruined by another financial institution JP Morgan Chase after almost forty years of being a loyal customer I hav several mortgages with this bank and both were paid off satisfied also was a private client they held and managed my retirement account and also a savings and checking accounts which I was totally blown away when they downgraded me to a regular account with no prior warning when I started to complain and called them many, times they must have gotten sick of my ongoing calls were they finally got back to me but not to explain of try to come type of resolution but to inform me that they were closing all my accounts and when I asked for what reason I was told that they did not approve of my spending habits which I Dont even know if that is a valid or legal reason for why my accounts should have been closed so after that I not only asked for a supervisor or the number for there executive offices but I asked to speak to XXXX XXXX which of course I would was told that was not a option so I wrote a letter to him and asked if would at least have the courtesy to give me a call personally which never happened but I did get a call from one of his assistants who left a message on my answering machine with some excuse that he was out of the country and unavailable I just wanted to know why they were treating me like I was a bad/unworthy person when they truth of the matter was that I was just a family man who was working my XXXX off to pay my bills and always did on time every month so why were they ruining my life mentally/physically and this all happened right after covid and XXXX took there credit limits away for no reason but I already sent that complaint to your organization so now my credit worthiness and score were both damaged beyond repair I went from at one point from a high score of XXXX XXXX to under XXXX XXXX my a average credit score was always between XXXX XXXX XXXX and XXXX XXXX XXXX the last XXXX to XXXX years have been a complete disaster and I blame these banks and financial institutions for this mess after all when there in trouble with bad loans, mortgages they go crawling to XXXX XXXX for bail outs not to many people know how many of these banks have been bailed out by the government not to mention the others who were either went bankrupt or were bought out by other banks at basement bargains but yet the fat cat c.e.os and other executives are making millions of dollars have three/four card with drivers and who knows how many houses Sumer/ winter homes condos/ coops in the city so they dont have to travel to Connecticut or XXXX XXXX I mean in traffic should Be illegal for them to make or should I say steal this type of money but the working class people are living paycheck to paycheck sometimes just scraping by to make ends meat I dont think its just me that this happened too but a lot other working class American people that have been treated the same way I have been its just the people who just keep their mouth shut and those who dont and I believe if this goes public or viral as they say these days there would be thousands of other people who would come out of the wood work with the same or similar stories again I just need answers to why they think that what was done was fair especially for those who pay there bills my personal reason for there actions where they were afraid of the amount of defaults that would happen with the pandemic but I know that I need answers and help because Im in serious trouble Ive spent my savings and dipped into my retirement tio stay afloat but Im starting to drown and somebody needs to be held accountable for their actions thank you for your help XXXX XXXX

Company response to consumer: Closed with explanation