Consumer complaint received 2025-05-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account status incorrect
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I paid off my Chase Auto Loan in full in XX/XX/XXXX. The final balance was {$220.00}. I had autopay set up through the Chase banking app for two separate payments : {$350.00} ( monthly ) and {$100.00} ( additional principal ). On XX/XX/XXXX, both were triggered. 

Internally, Chase shows : The {$350.00} posted, overpaying and closing the loan. 

The {$100.00} was internally declined because the loan was already paid off. I was never notified of that rejection. 

However, XXXX XXXX shows something different. On XX/XX/XXXX, a single {$450.00} charge attempt was made by Chase and officially posted on XX/XX/XXXX. That charge was rejected due to a {$6.00} overdraft. I have : An email from XXXX  XXXX dated XX/XX/XXXX confirming the {$450.00} charge attempt A screenshot of the failed transaction A banker-confirmed fax submission to Chase on XX/XX/XXXX requesting this to be corrected I received no notification, no email, and no alert that there was a failed payment. In fact, on XX/XX/XXXX, I received : A loan payoff letter The vehicle title A refund check for {$120.00} These confirmed that my account was paid in full and closed. Believing the account was resolved, I did not revisit the loan account again. 

Chase says they mailed a letter in XXXX, but I never saw it. My wife and I had a newborn baby at the end of XXXX, and I didnt sort through mail until late XXXX. Once I saw the letter, I immediately called Chase and paid the balance on XX/XX/XXXX. 

Despite my good-faith payment and the obvious overcharge attempt, Chase reported me as 90 days late. Only after I disputed it with the credit bureaus was one of the months removed. It still shows as 60 days late, which is completely inaccurate. 

I've Done My Due Diligence Since XXXX, I have : Spoken with multiple Chase departments : Auto Loans, Collections, Credit Bureau Disputes Submitted a faxed dispute on XX/XX/XXXX from a Chase branch, witnessed by a Chase banker Filed disputes with XXXX, XXXX, and XXXX  Provided documentation from XXXX  XXXX proving a {$450.00} withdrawal was attempted Was told by Chase that : It was a system error. 

Well remove it in good faith. ( they didnt ) Theres no way to fix it. 

Was accused of lying about receiving the title and payoff letter Was told by XXXX XXXX to have Chase call them directly to verify the {$450.00} Ive offered this repeatedly, but Chase has refused to coordinate I even emailed Chases executive leadership directly. That is the only reason I finally received an email acknowledgment to escalate the situation from Chases Executive Office, weeks after exhausting all other options. 

Harm Caused This false reporting has caused : My credit score to drop below XXXX Damage to my co-signers credit A denied mortgage while trying to buy a home with my newborn and family Rejection from business credit for my LLC, forcing me to draw from personal funds Chase 's internal team acknowledges their system attempted both payments. XXXX XXXX confirms Chase attempted a single {$450.00} charge, not {$350.00}. I had the funds for the correct amount. The overcharge, rejection, and reporting mistake were entirely Chases responsibility not mine. 

Resolution Requested I am requesting : The immediate removal of the inaccurate 60-day late payment from all three major credit bureaus Written confirmation that this correction has been made

Company response to consumer: Closed with explanation