Consumer complaint received 2025-11-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FIRST INTERSTATE BANCSYSTEM, INC.
State: NE

Complaint narrative:
On XX/XX/XXXX at approximately XXXX I visited XXXX XXXX my debt card was charged in the amount of XXXX for my order, and showed paid from my bank at XXXX on XX/XX/year>. The physical card was given by me at the drive thru window, They did give me my card back after the transaction. 

On XX/XX/year> it was noticed that there was two charges of XXXX pending from XXXX. My spouse and I called and told them that there was two charges pending for the same day, but at different times, one at XXXX and another charge pending that charged at XXXX that same day. There response was they were not sure how that could of happened because they closed at XXXX and no one would have been there, and to reassure me as the customer that one of the two charges would fall off while in pending.

Finally a couple days later we looked at our account again, and both charges were paid to XXXX. We contacted them again telling them that both charges went through and we only visited one time that day, and we would like to know what happened. I cant give you any names but I did get an email address after I was advice by a store employee to send them a whole bank statement showing the charges, I said okay I would and got off the phone.

I felt this feeling that their request for a entire bank statement was ridiculous for a fast food place to ask me for, so I called back and told them that was too much XXXX  information to be requesting, and they need to stop acting like a government agency requesting a lot of information for such a small matter. She said okay to bring in a snap shot of my bank account to show her both charges that came out. Which I did right away at that same moment after driving to XXXX. 

She was very passive about saying what could of happened, I told her I would take my money today as I was standing there, and she said there was nothing she could do except for take my name and number, and they would contact me when IT and XXXX figured out what was going on, she also said that it happened a few more times with other customers. They have not contacted me one time, I have called them several times they say they will let me know whats going on with my XXXX and have yet to contact me. I told them today XX/XX/year> after speaking with an employee that I was going to turn them in because if I had used a fraudulent payment to purchase the food and they were out XXXX they would call and want me arrested, however they have my money and wont find an easier alternative to return it back to me which is also theft. I think they are a group and they are trying to find away to cover up a possible employment theft, or they have a financial system that they are using theft to get revenue.Or maybe its just some odd misunderstanding but either way I would like my money back. I contacted my bank and told them on XX/XX/XXXX and they told me to talk to XXXX about the issue.

Company response to consumer: Closed with explanation