Consumer complaint received 2026-04-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: U.S. BANCORP
State: TX

Complaint narrative:
I recently had a business account with US Bank for my tax company. Ive had my account since Fall of XXXX. Since Ive opened the account Ive had direct deposits from the same company & on the same day, EVERY WEEK. On the week of XX/XX/XXXX, I received a lump sum of deposits due to that being the first week of tax season. After completing my payroll over the phone with a agent at US BANK, I wake up to my account being restricted, funds being inaccessible, and a ton of rude bankers and supervisors, with no remorse of the large amount from the same company amount being inaccessible. Since then Ive called daily for updates, documents, or information needed to release those funds. I have currently XXXX employees that have yet to be paid, due to this careless act. Everyone states that department that did this course of action does not communicate with consumers. In result, Ive requested numerous times, thats the representative send a email for an update or time frame on providing my funds. I was told initially that my account would be closed and funds would be sent back to creditor. Since then, NOTHING has been sent back. I was also told, every single transaction or deposit would be rejected due to the account status. Since then, over XXXX in additional deposits have been accepted in that account without being sent back. Which now adds to the lump sum of funds that I havent been able to use to pay my employees nor flourish my business. After calling back in anger, a representative informed me that they received a response from the mystery back office team and was advised that both, my checking and savings account would close on XX/XX/XXXX. I patiently waited until XX/XX/XXXX, only to wake up to find that my funds from my savings were moved to my checking and only my savings being closed, leaving me pennies in a mailed cashiers checks. Keep in mind, I had over XXXX in my savings. I instantly ask the US Bank representative for an explanation as to whats going on. She responds to me as being unable to answer the question and sends a email to the mysterious back office team. The next day, I call to get a response on the email she sent, the email states My checking will be closed on the XXXX of XXXX. I then proceed to be patient and wait until the date provided. I wake up the morning of the XXXX to check on the status of the account, my account shows a cashiers check was mailed and that there was a balance of XXXX left on the account. I accept that information because at least I know Ill be able to finally pay my employees after having them wait over a month for payroll. I call back later that evening, only to find out that the check was never sent out and that it could possibly be going to some type of GL account. The note states that they couldnt verify my deposits ( From the same company they have been coming from since Ive opened my account ) I advised them that I can send whatevers needed, call the creditor for verification, also was willing to drive to another state to go inside of a branch for assistance. NO ONE, still till this day has informed me of anything needed, NOR have they sent the funds back to the creditor as requested numerous times from me. Today is mid XXXX, Ive requested calls back from supervisors that I have YET to receive, I was told to get in touch with a branch manager to help retrieve the funds. He was very apologetic and respectful, but no knowledge of what to do besides send an escalated complaint. Which I am still waiting on a follow up call from All, in all, this has been a nightmare. I am a young XXXX XXXX woman with a decent scale business, thats getting a bad reputation along with negative allegations due to the horrible, careless act of US Bank and its employees. I have nearly XXXX figures, floating around at US Bank that they regret to send back or release to me. Ive never had a returned check with them, never had a claim filed, never even had a negative balance. I feel like every thing was stereotypical I hope this message gets to the correct channels within the next XX/XX/XXXX hours. As Im in the process of losing everything to my name, with no solution, educated response, or positive outcome.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation