Consumer complaint received 2025-03-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: GREEN ROAD FINANCE INC.
State: CA

Complaint narrative:
I am submitting this complaint against XXXX XXXX XXXX XXXX, for unfair and deceptive acts and practices related to force-placed insurance, loan mismanagement, and wrongful repossession under my retail installment sales contract ( RISC ) ( Form 553 CA with arbitration clause ). The actions of the lender/dealer violate federal and state consumer protection laws, including : 1. 12 CFR Part 1024 ( Regulation X - RESPA ) ( Force-Placed Insurance & Loan Mismanagement ) 2. 12 CFR Part 1026 ( Regulation Z - Truth in Lending Act - TILA ) ( Failure to Disclose Fees ) 3. 12 CFR Part 1006 ( Regulation F - FDCPA ) ( Unfair Debt Collection & Repossession ) 4. California Unfair Competition Law ( UCL ) - Bus. & Prof. Code 17200 ( Deceptive Business Practices ) 5. California Consumer Legal Remedies Act ( CLRA ) ( Unfair Repossession & Financing Fraud ) I request an investigation and immediate relief for the financial harm I have suffered.

II. FACTUAL BACKGROUND A. Force-Placed Insurance Without Proper Notice : - On XX/XX/XXXX, I financed a vehicle through XXXX XXXX XXXX XXXX using a retail installment sales contract ( Form 553 CA ) ; which was transferd to Green Road Finance Inc XXXX XX/XX/XXXX. 
- On XX/XX/XXXX and XXXX/XXXX Despite having valid auto insurance, Green Road Finance Inc unilaterally added force-placed insurance without verifying my coverage, increasing my monthly payments. 
- Green Road Finance Inc failed to provide proper disclosures under 12 CFR 1024.37, and I was never given an opportunity to opt out or prove existing coverage. 
- The force-placed insurance led to excessive fees, interest accumulation, and late payments, affecting my credit. 
B. Mismanagement of Insurance & Fees : - My monthly loan payment included additional charges for insurance and fees that were never properly disclosed. 
- I repeatedly requested an itemized breakdown of these charges but was denied, violating Regulation X ( XXXX XXXX XXXX ) and TILA ( XXXX XXXX XXXX ). 
- XXXX XXXX XXXX XXXX failed to apply payments properly, leading to unjustified late fees and a reported loan default. 
XXXX Wrongful Repossession Based on Forced Insurance Charges : - XXXX XXXX XXXX XXXX declared my loan in default based on unpaid insurance charges and initiated repossession without proper notice and documents required after reposession. 
- This action violates Californias Fair Debt Collection Laws and the Fair Debt Collection Practices Act ( FDCPA, XXXX XXXX XXXX ) by using unfair collection practices. 
- I was never provided a valid XXXX to Cure notice under California law before repossession. 

XXXX. LEGAL VIOLATIONS : XXXX. Violation of 12 CFR 1024 ( Regulation X - RESPA ) -- 1024.37 - Force-Placed Insurance ( Failure to provide proper notices before charging for insurance ) -- 1024.17 - Escrow Accounting ( Failure to properly disclose and manage insurance charges ) 2. Violation of 12 CFR 1026 ( Regulation Z - Truth in Lending Act - TILA ) -- 1026.18 - Disclosures ( Failure to disclose all finance charges ) -- 1026.22 - Miscalculation of APR ( Overstating insurance charges as loan costs ) 3. Violation of 12 CFR 1006 ( Regulation F - FDCPA ) -- 1006.14 - Harassment & Abusive Practices ( Unfair repossession threats based on forced charges ) -- 1006.18 - False or Deceptive Practices ( Misrepresenting insurance charges as valid debts ) 4. Violation of California State Laws -- California Unfair Competition Law ( Bus. & Prof. Code 17200 ) ( Unfair and deceptive auto financing practices ) -- California Consumer Legal Remedies Act ( CLRA ) ( Failure to disclose material terms in a financial transaction ) -- California Repossession Law ( Cal. Civ. Code 2983.2 ) ( Failure to issue a Right to Cure notice before repossession and proper notices after reposession ) IV. REQUEST FOR RELIEF : I request that CFPBXXXX Attorney General investigate Green Road finance Inc and grant the following relief : 1. Refund all force-placed insurance charges and overpaid fees.

2. Remove negative credit reporting related to insurance charges and wrongful repossession.

3. Reimburse out-of-pocket costs related to repossession ( tow fees, storage fees, lost wages ).

4. Issue penalties and fines against the lender for unfair and deceptive business practices.

5. Require full compliance with Regulation X, Regulation Z, and FDCPA for future loans.

V. CONCLUSION '' The actions of Green Road Finance Inc have caused me significant financial harm, including unauthorized charges, credit damage, and wrongful repossession. Their violations of federal and state laws warrant an immediate investigation and enforcement action. 
I request confirmation that this complaint has been received and an update on the status of any investigation or corrective action.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation