Consumer complaint received 2025-03-22 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: Roseth Mortgage LLC
State: TX

Complaint narrative:
Dear CFPB, I am writing to formally file a complaint against Roseth Mortgage and Loan Officer XXXX XXXX due to repeated delays, lack of communication, and mishandling of our mortgage closing process. Their actions have caused significant financial and personal hardship, including missed work, additional living expenses, and temporary homelessness due to their failure to meet the agreed-upon closing date. 

Our original closing date was scheduled for XX/XX/year>. However, in the days leading up to this date, we were unable to obtain clear communication regarding the exact amount due at closing and the final closing documents. Only one hour before our scheduled closing, we were informed that the documents contained an error related to " dispute verbiage. '' XXXX XXXX assured us that this issue would be corrected and that we could close on Monday, XX/XX/XXXX. 

On XX/XX/XXXX, the title company provided us with a new closing date, but the closing was rescheduled yet again due to further errors in the loan documents prepared by XXXX XXXX. These errors resulted in an additional two-day delay while the documents were revised. We were then given a revised closing date of Thursday, XX/XX/XXXX. 

On XX/XX/XXXX, XXXX XXXX contacted us at the last minute and instructed us not to go to closing because the documents were still incomplete. Our closing was then reset for Friday, XX/XX/XXXX, without a clear explanation. 

On XX/XX/XXXX, XXXX XXXX informed us that we were " clear to close '' at XXXX XXXX. However, upon arriving at the title office, we were told that the final documents had not yet been received. We waited for over two hours, only to learn that XXXX XXXX had made critical errors in the final documents, including : Failing to list the borrowers ' names as they appear on their IDs. 

Omitting key dates required for processing. 

Allowing our Verification of Employment ( VOE ) to expire and only attempting to update it on the day of closing. 


Because of these errors, our closing has now been pushed back to Monday, XXXX XXXX than a week past our original closing date. 

When we requested an explanation from XXXX XXXX, she became defensive and stated that it is " common practice in the industry '' to be deceptive with communication and documentation. During our conversation, I expressed our frustration by saying, " We really appreciate all of your transparency after the fact, but that doesnt help us now with planning and collecting funds for closing. '' In response, XXXX XXXX stated, " It is common practice in the industry ( real estate ) to ... '' I interjected, saying, " To not be honest? '' to which she replied, " Well, yes, sometimes we have to be less than transparent. '' This situation has had a severe impact on our lives. We are now temporarily without stable housing because we had made arrangements based on the original XX/XX/XXXX closing date. Additionally, due to the ongoing delays and misleading assurances from XXXX XXXX, we have missed an entire week of work ( XX/XX/year> ), resulting in financial loss and undue stress. 

Although we have received verbal assurances that everything will be corrected for Monday, XX/XX/XXXX, we still have not received official confirmation, final documents, or closing cost details from XXXX XXXX. 

We respectfully request that the CFPB investigate this matter and hold Roseth Mortgage accountable for their negligence, misrepresentation, and failure to adhere to proper lending practices. We believe this conduct is unacceptable and potentially in violation of consumer protection regulations. 

Please advise us on the next steps regarding this complaint. We appreciate your attention to this urgent matter.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation