Consumer complaint received 2024-06-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Bread Financial Holdings, Inc.
State: OK

Complaint narrative:
On XX/XX/year>, I called Comenity Bank and was transferred to the hardship dept. so that I could get into a payment plan program to get my credit card account back on track and get it paid off. I had to take this into my own hands because I was using XXXX XXXX XXXX however in XXXX of this year the CFPB sued them and multiple companies because of the way they were handling clients ' accounts and charging fees, so I just decided to do this on my own. I spoke with a lady named XXXX at extension XXXX and this was on a recorded line when we set it all up. I have several different accounts with Comenity Bank and the ones we set up were XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX set up all my payments to come out on the same exact day which was the XXXX of each month. She stated on a recorded line that after XXXX consecutive payments my accounts would be reported current to the credit bureaus. So, in XXXX I called Comenity Bank and I spoke to a gentleman, and he told me that the XXXX payments made were not included because it was after the statement dates so he told me that after the XXXX payments they would all be reported as current. Some of my accounts have been reported correctly however the day after my XXXX payment was made the XXXX account reported me as past due and late so I called Comenity Bank again and asked them why this was happening because I had now made XXXX payments technically so they should all be reported current. The only thing the lady told me the second time that no one has told me before is that because both my XXXX XXXX XXXX XXXX XXXX XXXX accounts have a due date of the XXXX and that my payments have been made on the XXXX of each month that might be why they are getting reported late. So, my thing is XXXX in the XXXX XXXX. set all the dates as the XXXX and she did not say anything to me about this being an issue. I know that Comenity Bank has a way to change consumers due dates and, in my opinion, if this is the issue then Comenity needs to change my due date on those XXXX cards so that this doesn't happen. I just want XXXX XXXX XXXX XXXX XXXX XXXX to be showing as current as well because in my opinion this is totally unfair practice since I was told by XXXX that after XXXX consecutive payments all accounts would be reported as current and if it was an issue she should have seen this and said something about it then. Also, not sure why the XXXX payment doesn't count really because it might have been after the due dates however that payment should go towards the next statement in my opinion. If it doesn't get fixed, then they will be reporting my XXXX XXXX XXXX XXXX XXXX XXXX accounts as past due and late for the entire 5 years that I am in the program and I would just like to have this issue corrected. I tried to talk to XXXX, and no one seems to be able to transfer me to her and the system didn't give me that option. Another thing I would like to add is when looking at my XXXX account on my credit report it is not showing the XXXX payment so now, I will have to go back to all of my Comenity accounts to see if any of the XXXX payments are there, but my guess is no. Also, my actual payment each month on the XXXX account is {$31.00} however the credit bureaus are showing a scheduled payment of {$32.00}, and the amount being paid each month as {$31.00} so this could also be the problem so the amounts scheduled, and the amounts paid should be the same. I will be going back thru all of my Comenity accounts to see if XXXX payments are recorded of the rest or not and what the scheduled payment and payments are showing. I may have to submit more information if I find those are not correct either.

Company response to consumer: Closed with monetary relief