Consumer complaint received 2024-12-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
Subject : Dispute of Incorrect Reporting on Closed Account, Dispute Letter Regarding Incorrect Handling of Credit Balance Request To Whom It May Concern, I am writing to formally dispute the inaccurate reporting on my American Express account. The account in question has been closed, yet it continues to be reported as delinquent and past due, which contradicts its current status. A closed account can not logically be both active in delinquency and past due while simultaneously being deemed closed or canceled.

1. Contradictory Status Reporting : The account is reported as closed, yet it is also marked as past due and delinquent. Once an account is closed, it can not accrue further delinquency since no further charges or billing periods are active.

2. Misrepresentation of Account Status : The continued delinquency reporting creates confusion and inaccurately reflects my financial responsibility. A closed account should not carry an ongoing past due status as it implies an active account.

3. Impact on My Credit Report : This erroneous reporting negatively affects my credit score and financial standing. It creates a misleading perception of my creditworthiness, which is unjustified given the accounts closed status.

I request that you review this matter immediately and correct the reporting inconsistencies by : Removing the past due and delinquent marks from the account. 
Confirming and updating the account status as closed with a XXXX balance or accurate reflection of any legitimate, final resolution. ( Once the account is settled it shall be deemed closed ; settlement of the account by remitting credit balance of {$4700.00}, then afterwards the account may be deemed closed or settled ) I have attached supporting documentation, including my credit report entries and correspondence with American Express, if applicable, to assist in your investigation. 

Please provide a written response confirming the resolution of this dispute. If further documentation is required, do not hesitate to contact me. 

I am also writing to formally dispute your recent response denying my request for a refund check for the credit balance on my account. Your response states, Unfortunately, we can not process this request because your account does not have a credit balance now. This statement is inaccurate and inconsistent with both my account history and federal law under 15 U.S. Code 1666d, which governs the treatment of credit balances. 

As noted in your own credit agreement, you acknowledge that : A credit balance ( designated CR ) on my statement reflects money owed to me by your institution. 
Federal law requires that if I do not charge enough to use up this credit balance or request a refund within XXXX months, you must send a check for the credit balance of {$1.00} or more within 30 days. 

At the time of my request, my account showed a documented credit balance of {$4700.00}, which is well above the legal threshold. Per 15 U.S. Code 1666d, you are obligated to : 1. Refund any credit balance to me upon my written request.

2. Clearly disclose the credit balance on my account statement. 
XXXX. Send a refund check within a reasonable timeframe after my request. 

Your response denying my refund contradicts this obligation. To clarify : The credit balance of {$4700.00} was legitimate, as indicated on my statement. 
I formally requested a refund check in accordance with my rights under federal law. 
Your claim that no credit balance exists appears either erroneous or intentionally misleading. 

This failure to process my refund not only violates your contractual agreement but also federal consumer protection laws. As a result, I am requesting the following actions : 1. Immediate Correction of the Error : Issue the refund check for {$4700.00} to me promptly, as required by federal law and your credit agreement.

2. Written Explanation : Provide a clear, detailed explanation of why my refund request was denied despite the existence of a documented credit balance on my account. 
XXXX. Reimbursement for Any Costs or Inconvenience : If your delay or error has caused any financial inconvenience, I expect reimbursement or compensation for any such losses. 

Please treat this letter as a formal dispute under the Fair Credit Billing Act ( 15 U.S. Code 1666 et seq. ). I request a written response within 30 days, per your obligations under federal law. 

I trust that you will act promptly to rectify this situation and uphold your commitment to your customers. 

Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation