Consumer complaint received 2021-07-31 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other service problem — 
Company: Coinbase, Inc.
State: CA

Complaint narrative:
Compilation of email correspondence with their service team. 
They are in no chronological order. 



Case # XXXX - Case # XXXX Inbox Coinbase Support XXXX Mon, XX/XX/XXXX, XXXX XXXX  to me Hello, We havent heard back from you regarding this case. 

If you still require assistance, please reply to this message. If you no longer need help, we will automatically resolve your case in 48 hours. 

Thanks, Coinbase Support ref : XXXX : ref XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX XXXX  to Coinbase NO this isn't resolved. 

I did everything you have asked for. 

completed the verification process 3timesto unlock my account initially once set up my account and again this time based on your most recent request. 

How come all the info was good before but now all of a side you think i'm a different person? 

Please Advise when you will be allowing the full use of the features inthe platform. 

I need to withdraw and send my money and to this date no help. 

I mean it only took me like6 months for you to unlock my account. Should I expect another 6 months for you to allow me to send or withdraw my funds? 

THis is beyond pathetic. 

Please advise an eta on the completion of this issue. 

Regards. 

Dissatisfied customer. 
-- XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  to Coinbase FIX MY ACCOUNT!!! 

Case # XXXX - Case # XXXX Inbox Coinbase Support Thu, XX/XX/XXXX, XXXX XXXX  ( 22 hours ago ) Hello, We havent heard back from you regarding this case. If you still require assistance, please reply to this message. If you no longer need help, we will au XXXX  XXXX Thu, XX/XX/XXXX, XXXX XXXX ( 10 hours ago ) Hello Team As of now this issue still has yet to be resolved. AS OF NOW this is still an issue. I have sent images of my passport card, my ID, My drivers licens Coinbase Support XXXX XXXX ( 1 hour ago ) XXXX XXXX, Thank you for bearing with us while we review your case. In order to proceed with the verification, we will kindly ask you to sign in to Coinbase an XXXX  XXXX XXXX XXXX  ( 14 minutes ago ) THIS HAS BEEN DONE AGAIN!!!!!!!! AND AGAIN AND AGAIN!!!!!!!! WHAT IN THE WORLD IS GOING ON WITH YOU PEOPLE!!! I HAVE ALREADY DONE THIS 6 TIMES ONCE LAST NIGHT XXXX XXXX XXXX XXXX  ( 8 minutes ago ) ONCE AGAIN THIS IS DONE FOR THE 7TH TIME RELEASE MY FUNDS!!!! 

XXXX  XXXX XXXX XXXX ( 6 minutes ago ) RELEASE MY FUNDS AND ALLOW ME ACCESS TO ALL MY FEATURES IN THE PLATFORM!!! 

XXXX  XXXX XXXX XXXX  ( 3 minutes ago ) YOU ARE HAPPY TO INCREASE MY PURCHASE ABILITY BUT NOT ALLOW ME TO SEND MY OWN MONEY OUT!!! YOU ARE BEYOND A JOKE RELEASE MY FUNDS NOW!!!! 

A XXXX XXXX XXXX XXXX  ( 0 minutes ago ) to Coinbase FIX MY ACCOUNT ALREADY!!!! 

XXXX Reply Forward -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Case # XXXX - Case # XXXX Inbox Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX to me Hello, Thanks for submitting your request to Coinbase Support. We're here to help and will be in touch as soon as possible. 

In the meantime, you can find answers to many of your questions by visiting our Help Center. 

Regards, Coinbase Support ref : XXXX : ref XXXX XXXX XXXX XXXX Help Center | User Agreement and Privacy Policy Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX  to me Hello XXXX XXXX, Thank you for contacting Coinbase Support.

Your Coinbase account includes a wallet for each cryptocurrency we support. Only supported cryptocurrencies can be sent to Coinbase and they must be sent to the correct wallets using the supported blockchains, otherwise that crypto may be lost.

If you sent unsupported cryptocurrency to Coinbase or sent cryptocurrency to a wallet that isnt specifically for that cryptocurrency, we may soon be able to recover your funds. 

We're developing a service to help recover some of these cryptocurrencies, which should roll out later this year. For information about this service, see our help article : https : //help.coinbase.com/en/coinbase/trading-and-funding/sending-or-receiving-cryptocurrency/unsupported-crypto-recovery Before sending crypto to Coinbase, be sure to check if it's supported by visiting our Supported Cryptocurrencies article : https : //help.coinbase.com/en/coinbase/getting-started/crypto-education/supported-cryptocurrencies Thanks, Coinbase Support ref : XXXX : ref XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase So you have answered nothing I still cant send or withdraw any funds from my accounts please answer why I cant send any monies out or withdraw any monies. You seriously think this a joke or what? 

Beyond subpar customer service you are offering. 

Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, Coinbase Support XXXX wrote : Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX  to me Hello XXXX, Thank you for contacting Coinbase Support. 

As part of our compliance program, we are required to periodically review accounts. It looks like your account is currently restricted because your profile is incomplete. 

Please take a moment to complete or update the following : https : //www.coinbase.com/verifications/identity/customer_info Once the form is completed, we'll review the restrictions on your account. Please note that we wont be able to review the restrictions until that information is submitted. 

Thank you for your time and understanding. 

Regards, Coinbase Support ref : XXXX : ref XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase I have filled the link There is nothing for me to complete. Ive gone through all the tabs I already submitted my ID / took pictures confirmed my banking information-several times. 

What part of my profile is incomplete? 
You want me to add a picture of me? 

Again your service is garbage give me access to my funds stop sending emails that are generic and dont provide any clarity as of what is needed. Because I already completed everything you ever asked for. As many times you have asked it for. This is ridiculous. 

Why are you withholding my funds. Coin bases is beyond garbage. 

Let me withdraw my money in done with your service!!! 


Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, Coinbase Support XXXX wrote : Hello XXXX , Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX to me Hello XXXX, There are a few reasons why your information may not be verified on your first attempt, and we have some tips that might help with the more common issues : 1. Make sure all of your information is spelled correctly and filled in the correct boxes 2. Put your full legal name as it appears on your ID ( if you included a middle name on your first attempt, try omitting it ) 3. If you have recently changed your address or made other recent changes in your identifying information, try to input your previous address or information We recommend you try the verification process several times with the above tips in mind by clicking on this link : https : //www.coinbase.com/verify-identity If you still cant pass this verification step, please let us know. Were happy to help. 

Thanks, XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase Hello Coinbase Team Once again I updated every single piece of information on the account and I still got nothing. How many other hoops do you want me to jump through? 

Please advise when you are going to allow mw to send / Withdraw money from the account. 

Thank you for your time. 
-- XXXX XXXX XXXX XXXX Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX  to me Hi XXXX, Thank you for contacting Coinbase Support. 

In order to proceed with the verification, we will kindly ask you to sign in to Coinbase and verify your information using a photo ID here : https : //www.coinbase.com/verify-document Please note, your ID must : -Include your name, date of birth, and address. 
-Must be valid. We are unable to accept expired documents, even if the expiration date has been extended beyond the date listed on the ID document. 
-Be government issued. 

If youre having trouble completing verification, please try these troubleshooting tips : https : //help.coinbase.com/en/coinbase/getting-started/authentication-and-verification/identity-verification.html Please let us know once you've completed this, so we can proceed with the manual review. 

Best regards, XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase I have done this 4 times!!! 
This is beyond ridiculous. How many more forms of ID do you need to submit? 
Or is the 10th time the charm ... this is beyond frustrating..but you are happy to take more money? Your platform is a joke. It's unbelievable that it took me 6-8months to unloc
k my account and now it seems like I have to wait another 6-8 months again to have access to my money.

Do you expect me to change information every time I do it?

What is this nonsense? Give me access to my accounts.

Or should expect a 6-8 month turnaround or countless emails and countless referencing to case numbers you have failed to solve? 

out of all the platforms used. XXXX/Coinbase/XXXX/XXXX  Guess who is the worst one, the one with the worst custservice, the slowest response times. 

You guessed it, IT'S COINBASE!!! 

By far the worse platform of them all Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX  to me Hi XXXX, Thank you for your response.

In order to complete your identity verification, we will need some more information. Please provide the following documents : 1. A copy of your SSN or ITIN 2. A full copy of a bank statement, electricity/water/internet bill or phone bill that shows your name and current residential address, dated within 30 days. 

Upload your documents through our secure SendSafely portal https : XXXX Please use the same email address that you used for this support case. Also, we recommend using a desktop browser ( XXXX XXXX works best ) rather than a mobile browser. Once we receive your documents, we'll review them and get back to you. 

Regards, XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  to XXXX, Coinbase The documents requested have been submitted. 

I see what may be causing confusion. This Ticket Was created using my other email address instead of the one in the account. 
I have CC 'd myself on the email to have the thread on both accounts. 

I look forward to hearing back from you soon. 


XXXX Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX to me Hi XXXX, Thank you for uploading the information.

In order to proceed with the verification, we will kindly ask you to sign in to Coinbase and verify your information using a photo ID here : https : //www.coinbase.com/verify-document Please note, your ID must : -Include your name, date of birth, and address. 
-Must be valid. We are unable to accept expired documents, even if the expiration date has been extended beyond the date listed on the ID document. 
-Be government issued. 

If youre having trouble completing verification, please try these troubleshooting tips : https : //help.coinbase.com/en/coinbase/getting-started/authentication-and-verification/identity-verification.html Please let us know once you've completed this, so we can proceed with the manual review. 

Best regards, XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase Wit what!?!!! 

Again dude Ive done this way too many times Ive sent you bills Ive sent you images of 3 forms of ID / sate and federal. 

Ive done this way too many times why in the world you still asking me to submit if one more time my ID is not going to change. 

Whats the purpose of this?!?! This is beyond annoying unnecessary and a display off poor customer service I will simply do this because Im tired of sending you emails requesting for you to release my funds. 

Tired of your platform, tired of the lo g wait to get any help tired of your poor customer experitired of your lack of sense of urgency tired of you @ coinbase. 

I wish I would have never opened and put most of my money with you. I wish I could have not decided to use your platform. 

Get ready for the worse review in history across all your platforms android and apple. 

I will make it my purpose to post as much as I can letting people know how much of a scam you are I understand prospecting ppl privacy. I work in a bank always have all my life. But what you do is beyond anything.

I will drive all the ppl o know to drop your platform and go to any of the other ones available. 

RELEASE MY ACCOUNTS NOW!!!! 

This process has already been done tooo many times!!! 



Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, Coinbase Support XXXX wrote : Hi XXXX , Coinbase Support XXXX XX/XX/XXXX, XXXX XXXX to me Hi XXXX, Thank you for your response and we appreciate your patience while reviewing your case. 

In order to proceed with the verification, we will kindly ask you to sign in to Coinbase and verify your information using a photo ID here : https : //www.coinbase.com/verify-document XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase FIX MY ACCOUNT!!!!! 

Case # XXXX - Case # XXXX Inbox Coinbase Support Thu, XX/XX/XXXX, XXXX XXXX  ( 22 hours ago ) Hello, We havent heard back from you regarding this case. If you still require assistance, please reply to this message. If you no longer need help, we will au XXXX  XXXX Thu, XX/XX/XXXX, XXXX XXXX  ( 10 hours ago ) Hello Team As of now this issue still has yet to be resolved. AS OF NOW this is still an issue. I have sent images of my passport card, my ID, My drivers licens Coinbase Support XXXX XXXX  ( 1 hour ago ) Hi XXXX, Thank you for bearing with us while we review your case. In order to proceed with the verification, we will kindly ask you to sign in to Coinbase an XXXX  XXXX XXXX XXXX  ( 14 minutes ago ) THIS HAS BEEN DONE AGAIN!!!!!!!! AND AGAIN AND AGAIN!!!!!!!! WHAT IN THE WORLD IS GOING ON WITH YOU PEOPLE!!! I HAVE ALREADY DONE THIS 6 TIMES ONCE LAST NIGHT XXXX  XXXX XXXX XXXX ( 8 minutes ago ) ONCE AGAIN THIS IS DONE FOR THE 7TH TIME RELEASE MY FUNDS!!!! 

A XXXX XXXX AM ( XXXX minutes ago ) RELEASE MY FUNDS AND ALLOW ME ACCESS TO ALL MY FEATURES IN THE PLATFORM!!! 

XXXX  XXXX XXXX XXXX  ( 3 minutes ago ) YOU ARE HAPPY TO INCREASE MY PURCHASE ABILITY BUT NOT ALLOW ME TO SEND MY OWN MONEY OUT!!! YOU ARE BEYOND A JOKE RELEASE MY FUNDS NOW!!!! 

XXXX  XXXX XXXX XXXX XXXX  ( 0 minutes ago ) to Coinbase FIX MY ACCOUNT ALREADY!!!! 

XXXX Reply Forward -- Regards. 

XXXX XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  to Coinbase HAVE YOU FIXED MY ACCOUNT FEATURES ALREADY? 

NEXT STEP A CFPB COMPLAINT YOU HAVE 24 HRS TO FIX MY ACCOUNT FEATURES BEFORE I SUBMIT MY COMPLAINT ALONG WITH ALL THE EMAIL INTERACTIONS WITH YOUR TEAM THIS IS BEYOND RIDICULOUS. 

FIX MY ACCOUNT FEATURES NOW AND ALLOW ME TO WITHDRAW MY MONEY!!! 


Warmest Regards Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : FIX MY ACCOUNT!!!!! 


FIX MY ACCOUNT ALREADY!!!! 

XXXX Reply Forward Coinbase Support Thu, XX/XX/XXXX , XXXX XXXX to me Hi XXXX, XXXXhank you for using Coinbase and your patience while reviewing your case.

It appears you may be operating multiple Coinbase accounts ( XXXX ). For security purposes, we only permit the use of one account per person/business.

To continue using Coinbase, you'll need to close any " extra '' accounts you've created. For user security and privacy, this must be done by the account owner. 

In order to complete this process, login to the account you want to close and visit your " Activity '' page : https : //www.coinbase.com/settings/account_activity. Scroll to the bottom of the page and use the " Close Account '' button ( accounts must have a XXXX balance before they can be closed ). For additional assistance with the account closure process, please see : https : XXXX If you are unable to access your duplicate accounts and wish for help with the deletion, please reply back confirming the full email address of the account XXXX XXXX ) you wish us to delete on your behalf and authorise us to do so. 

Thank you for your cooperation and understanding. 

Respectfully, XXXX  XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX to Coinbase Why do I still have no access to my accounts You need to fix this ASAP What is your problem!!! 

Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : Wit what!?!!! 


XXXX  XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX to Coinbase What the XXXX!!!! 

Operating multiple account!?! You are insane I only have one show me proof I have multiple accounts!!!! 

You people are simply not wanting to allow me access to my fund I told you one I used the incorrect email to send you the ticket because my page was defaulted to that email. 

This is beyond annoying beyond stressful Your company is a freaking joke release my funds This was my last straw with yall Im making a CFPB complaint on you I dont manage multiple accounts I only have o e just one!!!!

You bunch of thiefs and liars show me where I have multiple accounts you thief 's I live paycheck to paycheck how the XXXX can I afford multiple accounts you people are beyond frustrating Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : Why do I still have no access to my accounts XXXX  XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX  to Coinbase What the XXXX!!!! 

Operating multiple account!?! You are insane I only have one show me proof I have multiple accounts!!!!

You people are simply not wanting to allow me access to my fund I told you one I used the incorrect email to send you the ticket because my page was defaulted to that email. 

This is beyond annoying beyond stressful Your company is a freaking joke release my funds This was my last straw with yall Im making a CFPB complaint on you I dont manage multiple accounts I only have o e just one!!!!

You bunch of thiefs and liars show me where I have multiple accounts you thief 's I live paycheck to paycheck how the XXXX can I afford multiple accounts you people are beyond frustrating Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : Wit what!?!!! 


XXXX  XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX to Coinbase What the XXXX!!!! 

Operating multiple account!?! You are insane I only have one show me proof I have multiple accounts!!!!

You people are simply not wanting to allow me access to my fund I told you one I used the incorrect email to send you the ticket because my page was defaulted to that email.

This is beyond annoying beyond stressful Your company is a freaking joke release my funds This was my last straw with yall Im making a CFPB complaint on you I dont manage multiple accounts I only have o e just one!!!! 
You bunch of thiefs and liars show me where I have multiple accounts you thief 's I live paycheck to paycheck how the XXXX can I afford multiple accounts you people are beyond frustrating Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : Wit what!?!!! 


A XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX to Coinbase i dont have multiple accounts. 

I only use the XXXX Only have that account. 

What are you guys talking about? multiple accounts What am I supposed to be looking at? 

I am making a CFPB complaint and will copy and paste all the emails i sent o you to fix my account and you still l can not fix it image.png XXXX  XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX to Coinbase IF ANY FUNDS IN THE ACCOUNT LINKED TO XXXX TRANSFER TO XXXX ASSOCIATED TO XXXX THANK YOU PLEASE ADVISE WHAT'S NEXT XXXX A XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX  to Coinbase AFTER IF ANY FUNDS TRANSFERRED TO XXXX XXXX ACCOUNT. 

I AUTHORIZE TO CLOSE THE ACCOUNT ASSOCIATED WITH XXXX ONLY AFTER ANY FUNDS IN SAID ACCOUNT HAVE BEEN TRANSFERRED TO THE ABOVE MENTIONED ACCOUNT. ASI AM CURRENTLY VERIFYING THE ACCOUNT INFORMATION IN THAT END ALSO. 


A XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX to Coinbase Im ongoing the recovery process of the other account associated with XXXX I did not remember I had this account apologies I see the confusion now thank you for helping out Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, Coinbase Support XXXX wrote : Hi XXXX, XXXX  XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  to Coinbase I have closed the account associated to XXXX XXXX  XXXX XXXX Please resume all the features in my actual account XXXX Please advice on eta Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX XXXX XXXX wrote : Why do I still have no access to my accounts A XXXX XXXX Tue, XX/XX/XXXX, XXXX XXXX  to Coinbase Whats going in with my case I still have no access to my funds Please provide an eta in the resolution for the same or do I really need to get the CFPB involved If no reply by end of week I will report you. 

Thank you for your help Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : Wit what!?!!! 


XXXX  XXXX XXXX Tue, XX/XX/XXXX, XXXX XXXX  ( 10 days ago ) to Coinbase Hey whats going on with this We closed the other account weeks ago. 

Why is my account t still have a hold on my features on it. 

Whats your problem. 

Today is the day I file the CFPB complaint. Ive had it with you Dragging your feet to fix my account Ive been more than liniment Provided you more than reasonable time. 

You are the worse. 

I will blast all of this in social media. 

Give me an eta on resolution to my case. 

Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX  XXXX XXXX wrote : Wit what!?!!! 


XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX  ( 10 days ago ) to Coinbase Hey whats going on with this We closed the other account weeks ago. 

Why is my account t still have a hold on my features on it. 

Whats your problem. 

Today is the day I file the CFPB complaint. Ive had it with you Dragging your feet to fix my account Ive been more than liniment Provided you more than reasonable time. 

You are the worse. 

I will blast all of this in social media. 

Give me an eta on resolution to my case. 

Warmest Regards XXXX XXXX On XX/XX/XXXX, at XXXX, XXXX XXXX XXXX wrote : Wit what!?!!! 


-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Coinbase Support : Please verify your email Inbox XXXX Thu, XX/XX/XXXX, XXXX XXXX  to me Verification code : XXXX Please enter the one time code above into the 6 digit verification field found in the support form, in order to complete your ticket submission. Once you submit the correct code, your ticket will be sent to a member of the Coinbase Support team. 

We look forward to assisting you. 

Regards, Coinbase Support XXXX Coinbase www.coinbase.com | Help Center | User Agreement and Privacy Policy XXXX  XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  to Coinbase FIX MY ACCOUNT!!!! 

Case # XXXX - Case # XXXX Inbox Coinbase Support Thu, XX/XX/XXXX, XXXX XXXX  ( 22 hours ago ) Hello, We havent heard back from you regarding this case. If you still require assistance, please reply to this message. If you no longer need help, we will au XXXX  XXXX Thu, XX/XX/XXXX, XXXX XXXX  ( 10 hours ago ) Hello Team As of now this issue still has yet to be resolved. AS OF NOW this is still an issue. I have sent images of my passport card, my ID, My drivers licens Coinbase Support XXXX XXXX ( 1 hour ago ) Hi XXXX, Thank you for bearing with us while we review your case. In order to proceed with the verification, we will kindly ask you to sign in to Coinbase an XXXX  XXXX XXXX XXXX  ( 14 minutes ago ) THIS HAS BEEN DONE AGAIN!!!!!!!! AND AGAIN AND AGAIN!!!!!!!! WHAT IN THE WORLD IS GOING ON WITH YOU PEOPLE!!! I HAVE ALREADY DONE THIS 6 TIMES ONCE LAST NIGHT XXXX  XXXX XXXX XXXX  ( 8 minutes ago ) ONCE AGAIN THIS IS DONE FOR THE 7TH TIME RELEASE MY FUNDS!!!! 

XXXX  XXXX XXXX XXXX  ( 6 minutes ago ) RELEASE MY FUNDS AND ALLOW ME ACCESS TO ALL MY FEATURES IN THE PLATFORM!!! 

XXXX   XXXX XXXX XXXX  ( 3 minutes ago ) YOU ARE HAPPY TO INCREASE MY PURCHASE ABILITY BUT NOT ALLOW ME TO SEND MY OWN MONEY OUT!!! YOU ARE BEYOND A JOKE RELEASE MY FUNDS NOW!!!! 

XXXX  XXXX XXXX XXXX XXXX  ( 0 minutes ago ) to Coinbase FIX MY ACCOUNT ALREADY!!!! 

image.png Reply Forward -- Regards. 

XXXX XXXX XXXX XXXX  XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  to Coinbase -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Case # XXXX - Case # XXXX Inbox Coinbase Support XXXX Thu, XX/XX/XXXX, XXXX XXXX to me Hello, We havent heard back from you regarding this case. 

If you still require assistance, please reply to this message. If you no longer need help, we will automatically resolve your case in 48 hours. 

Thanks, Coinbase Support ref : XXXX : ref XXXX  XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX  to Coinbase Hello Team As of now this issue still has yet to be resolved. 

AS OF NOW this is still an issue. 

I have sent images of my passport card, my ID, My drivers license, and my SSN card. 

I HAVE PROVED MY IDENTITY OVER AND OVER AGAIN TO PROVE BEYOND ANY REASONABLE DOUBT THAT I AM WHO I SAY I AM. 

Please let me know what when you plan to allow me access to my funds as soon as possible. 

Thank you for your help. 

-- XXXX XXXX XXXX XXXX Coinbase Support XXXX Fri, XX/XX/XXXX, XXXX XXXX  to me Hi XXXX, Thank you for bearing with us while we review your case. 

In order to proceed with the verification, we will kindly ask you to sign in to Coinbase and verify your information using a photo ID here : https : //www.coinbase.com/verify-document Please note, your ID must : -Include your name, date of birth, and address. 
-Must be valid. We are unable to accept expired documents, even if the expiration date has been extended beyond the date listed on the ID document. 
-Be government issued. 

If youre having trouble completing verification, please try these troubleshooting tips : https : //help.coinbase.com/en/coinbase/getting-started/authentication-and-verification/identity-verification.html Please let us know once you've completed this, so we can proceed with the manual review. 

Best regards, Coinbase Support ref : XXXX : ref XXXX  XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  to Coinbase THIS HAS BEEN DONE AGAIN!!!!!!!! AND AGAIN AND AGAIN!!!!!!!! 

WHAT IN THE WORLD IS GOING ON WITH YOU PEOPLE!!! 

I HAVE ALREADY DONE THIS 6 TIMES ONCE LAST NIGHT AND DEFINETLYONCE IN THE LAST WEEK OR SO. 

MY ID WILL NOT CHANGE MY FACE WILL NOT CHAGE THE DATES AND DATA IN MYIDENTIFICATIONS WILL NOT CHANGE. 

THIS IS BEYOND RIDICOULOUS. 

COINBASE YOU ARE BY FAR THE WORSE CRYPTO CURRENCY PLATFORM EVER. 

THIS ISNOT MY FIRST TIME HAVING ISSUES WITH YOU. IT TOOK ME ALMOST 6 MONTHS TO GAIN ACCESS TO MY OWN ACCOUNT AFTER I HAD CHANGED PHONE NUBERS. 

I AM COMPLETLY AND UTTERLY BAFFALED ABOUT THE POOR QUALITY OF SERVICE YOU PROVIDE. 

YOU CONTINUE TO SAY FOR PRIVACY REASONS. YOU CONTINUE TO APOLOGIZE.STOP IT!!!!! 

DO YOUR XXXX JOB AND RELEASEMY ACCOUNT HOLD!!!! 

I HAVE PROOVED MY SELF OVER AND OVER AGAIN!!!! 

ANY FINANCIAL INSTITUTION WOULD HAVE TAKEN MY INFORMATIONAND LIFTED ANY HOLDS. 

WHAT ISYOUR PROBLEM!!!! 

YOUR REQUESTS ARE FARBEYOND ANYTHING IN THE DOTFRANK ACT PATRIOSTS ACT ORANY ACT THAT REUQIRES PROOF OF IDENTITY AGAINSMONEY LAUDER. 

I KNOW THISBECASUE IVE WORKEDINA XXXX YEARS IN DIFERENT LEVELS. 


Case # XXXX - Case # XXXX Inbox Coinbase Support Thu, XX/XX/XXXX, XXXX XXXX  Hello, Thanks for submitting your request to Coinbase Support. We're here to help and will be in touch as soon as possible. In the meantime, you can find answer Coinbase Support Thu, XX/XX/XXXX, XXXX AM Hello XXXX XXXX, Thank you for contacting Coinbase Support. Your Coinbase account includes a wallet for each cryptocurrency we support. Only supported cry XXXX  XXXX Thu, XX/XX/XXXX, XXXX XXXX  So you have answered nothing I still cant send or withdraw any funds from my accounts please answer why I cant send any monies out or withdraw any monies. You Coinbase Support Thu, XX/XX/XXXX, XXXX XXXX  Hello XXXX, As part of our compliance program, we are required to periodically review accounts. It looks like your account is currently restricted because yo XXXX  XXXX Thu, XX/XX/XXXX, XXXX XXXX  I have filled the link There is nothing for me to complete. Ive gone through all the tabs I already submitted my ID / took pictures confirmed my banking inform Coinbase Support Thu, XX/XX/XXXX, XXXX XXXX  Hello XXXX, There are a few reasons why your information may not be verified on your first attempt, and we have some tips that might help with the more commo XXXX  XXXX Thu, XX/XX/XXXX, XXXX XXXX  Hello Coinbase Team Once again I updated every single piece of information on the account and I still got nothing. How many other hoops do you want me to jump t Coinbase Support Fri, XX/XX/XXXX, XXXX XXXX  Hi XXXX, In order to proceed with the verification, we will kindly ask you to sign in to Coinbase and verify your information using a photo ID here : https : XXXX XXXX  XXXX Tue, XX/XX/XXXX, XXXX XXXX ( 10 days ago ) I have done this 4 times!!! This is beyond ridiculous. How many more forms of ID do you need to submit? Or is the 10th time the charm ... this is beyond frustr Coinbase Support Wed, XX/XX/XXXX, XXXX XXXX  ( 9 days ago ) Hi XXXX, Thank you for your response. In order to complete your identity verification, we will need some more information. Please provide the following docum XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief