Consumer complaint received 2025-05-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: SOFI TECHNOLOGIES, INC.
State: GA

Complaint narrative:
All dates and times are accurate, I have texts and emails still. 
Okay I will try to short in the story. I will put it in a time line with brief description. 
XXXX Sofi test me did you request the code to get this code to login I responded no.

-Fast forward to ten in morning I woke up lot of action on my phone someone kept requesting the one time pin to get into my account. I then texted again this not me. 
XXXX they text and ask did you try to make a purchase for XXXX i text back no i did not, I received a text saying your account is secured. 
-I then called sofi and was logging into my account while on the phone with there banker this person was trying to transfer money out my account to some another bank and had already took XXXX out my savings and put it in my checking and spent it like that this after I got confirmation out my account. This guy would taken all XXXX XXXX out of my savings, no money was in checking. 
-SO I talked to banker we talked about what happen he gave me a ticket number, He told me give it to cyber when they they call. I talked to cyber that Saturday his name was XXXX we went over all general questions. All this documented.

For the next three weeks I called and talked to people about the dispute at least twice a week, around the XXXX I was frustrated i told I need to talk account manager are something, Then I was told on that they I never open a dispute I did what was talking to yall about for the last 3 weeks. They close my account on the XXXX and took the rest of my funds out sent me a check. so they got the situation escalated, on XX/XX/XXXX they put about XXXX in the account that they closed on the XXXX, I got the email stating it. they sent me another check on XXXX it was debit transaction return. I why would it go back to sender account been closed, now they account wasnt closed it was closed on XXXX of XXXX. The point is they open account on XXXX and had to pay people back i XXXX money to people a couple XXXX XXXXXX/XX/XXXX get a text there is suspicious activity on account I called them what suspicious activity. I received a debit card that day I needed cashI went inside a bank to do bank withdrawal, the kept saying I am giving wrong pin.I was using the virtual card since XX/XX/XXXX, I called them looked at the card and they sent me a different card then the one they gave me on the week before. They say give them 24hours to look at my account call next day they say they gon na close the account again and me a check if they record there phone calls this was around XXXX XXXX I was trying to talk to them to get them to wire me the money to one of connected banks they had me pn whole for thirty minutes then XXXX XXXX XXXXXXXX get a email your account is closed we will send you a check. It will take me three weeks to cash that check this with the other five weeks before they gave me my money know explanation are anything, bills I sent out ach because I never had a debit card the week the account was all my bills got denied checks denied. My point is the US law says they had 10 days to resolve the dispute are the investigation, I have a ticket number for they this happen. This place was the most unorganized bank specialist dont know anything they talking about, one manager there was no ticket open for dispute your money is lost stop calling. This the worst I ever saw for kicks I read over there rules didn't break any polices, unless they thought the money wasn't legit. I am XXXXXXXX XXXX XXXX veteran and the check i deposited was a large check from the US Government for some back pay. I think I deserve money back from them for there treatment of people and there money now thats two months back to back been late on bills, I got to wait on this check which probably cant cash are wait to the first when I get my regular check

Company response to consumer: Closed with explanation