Consumer complaint received 2024-03-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Nelnet, Inc.
State: TX

Complaint narrative:
Nelnet is committing XXXX. 
I will contact the XXXX Securities and Exchange Commission as well as Inspector General in regard to Fraudulent Activity they are doing. 
I looked on their website and the XXXX Securities and Exchange Commission and they have already sold my application on a secondary market years ago, so I am trying to see why I have to pay on a Loan that y'all don't even have in your possession anymore. 

Below are their words on their XXXX Form ( Prospectus ) on the XXXX Securities and Exchange Commission XXXX XXXX XXXX on XXXX Form ( NELNET ) The Company serviced XXXX loans on behalf of XXXX third-party servicing customers as of XX/XX/year>. The XXXX 's XXXX servicing customers include national and regional banks, credit unions, and various state and nonprofit secondary markets. The majority of the XXXX 's external FFELP loan servicing activities are performed under life of loan contracts, which essentially provide that as long as the applicable loan exists, the Company shall be the sole servicer of that loan ; however, the agreement XXXX contain deconversion provisions where, for a fee, the lender XXXX move the loan to another servicer. 



XXXX XXXX on XXXX Form Investment portfolio - debt securities The XXXX invests excess cash in debt securities, primarily student loan and other asset-backed securities. Included in NFSs debt securities portfolio are certain of the Companys own asset-backed securities ( bonds and notes payable ) that were issued to finance student loans that the XXXX repurchased XXXX the secondary market. For accounting purposes, these notes are eliminated in consolidation and are not included in the Companys consolidated financial statements. However, these securities remain legally outstanding at the trust level and the XXXX could sell these notes to third parties or redeem the notes at par as cash is generated by the trust estate. As of XX/XX/year>, the par value and fair value of the XXXX debt securities held in the XXXX division, including its own asset backed securities, was {$900.00} XXXX and {$820.00} XXXX, respectively. The XXXX has entered into repurchase agreements ( debt ), the proceeds of which are collateralized by the asset-backed securities ( bond investments ). As of XX/XX/year>, the XXXX had {$200.00} XXXX of repurchase agreements outstanding that were collateralized by {$250.00} XXXX ( fair value ) of asset-backed securities investments. 

XXXX XXXX on XXXX Form In addition, as discussed above, the XXXX has repurchased certain of its own asset-backed securities in the secondary market that serve as collateral on amounts outstanding under the XXXX 's repurchase agreements. During the third quarter of 2023, the XXXX paid down the outstanding balance of XXXX of these facilities. 

XXXX XXXX XXXX Form ( a ) The XXXX has repurchased certain of its own asset-backed securities ( bonds and notes payable ) in the secondary market. For accounting purposes, these notes are eliminated in consolidation and are not included in the XXXX 's consolidated financial statements. However, these securities remain legally outstanding at the trust level and the XXXX could sell these notes to third parties or redeem the notes at par as cash is generated by the trust estate. Upon a sale of these notes to third parties, the XXXX would obtain cash proceeds equal to the market value of the notes on the date of such sale. The table above includes these repurchased bonds. 
( b ) The majority of the Companys asset-backed securities earn floating rates with expected returns of approximately XXXX + XXXX to XXXX basis points to maturity. As of XX/XX/year>, {$220.00} XXXX ( par value ) of the Companys asset-backed securities earn a weighted average fixed rate of 3.24 %. 

I AM ASKING FOR YOU GUYS TO PLEASE DISCHARGE MY LOANS IMMEDIATELY OR ELSE I WILL TAKE LEGAL ACTION AGAINST YOUR COMPANY I ALSO SENT IN A XXXX CANCELLATION OF DEBT AND IT WAS ACCEPTED BY THE IRS SO PLEASE RESPOND AS SOON AS POSSIBLE

Company response to consumer: Closed with explanation