Consumer complaint received 2025-06-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Can't stop withdrawals from your bank account — 
Company: Bridge IT, Inc.
State: NC

Complaint narrative:
Subject : Complaint Regarding Inaccurate Account Reporting and Unauthorized Charges by Brigit Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding the inaccurate reporting of account : and unauthorized charges by Brigit, despite my cancellation of their subscription. I have encountered multiple issues, including misleading account information and unauthorized billing practices. 

Regarding information of : XXXX Account : XXXX Account Type : Note Loan Original balance : {$600.00} Reported balance : {$0.00} Status : Paid, Closed/Never Late The issues are as follows : Inaccurate Account Reporting : My account with Brigit has been fully paid off and closed, yet the inaccurate status is still being reported on my credit report. According to U.S. Code 15 USC 1692e, which prohibits false, deceptive, or misleading representations in connection with the collection of a debt, the ongoing inaccurate reporting is in direct violation of this law. Specifically, section ( XXXX ) prevents the use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information about a consumer. 

Unauthorized Charges After Subscription Cancellation : I canceled my subscription with Brigit and ceased using their services. However, despite the cancellation, Brigit attempted to charge me {$14.00} for continued access to their services. This is a clear violation of fair billing practices, and I believe this unauthorized charge constitutes an unfair, deceptive, or abusive act, as outlined under U.S. Code 1692e. I request immediate resolution of this issue, including a refund for any unauthorized charges made after my cancellation. 

Violation of Consumer Privacy : Under the XXXX XXXX XXXX XXXX ( XXXX  ), section XXXX, I have the right to request the deletion of my personal data. Brigit has not complied with this request and continues to report inaccurate information about my account. Section XXXX ( c ) mandates that a business receiving a verifiable consumer request delete that consumers personal information. Brigit has failed to fulfill this requirement. 

Violation of XXXX XXXX Requirements : According to 15 USC 45f, businesses are required to implement reasonable security procedures to protect consumer data. Given these ongoing issues, I am concerned that Brigit has not adhered to these data security standards, particularly with regard to the mishandling of my personal and account information. 

Requested Resolution : I request the following actions be taken immediately : Correction of my credit report : The inaccurate information regarding my account status ( paid off and closed ) should be removed. 

Refund of unauthorized charges : I demand a refund for the {$14.00} charge made after my subscription was canceled. 

Deletion of my personal information : In accordance with the XXXX XXXX XXXX XXXX, I request that Brigit delete all personal data they have collected from me. 

Confirmation of compliance : I request a formal response from Brigit within XXXX ( XXXX ) business days confirming that these issues have been addressed. 

I appreciate your assistance in forwarding this complaint to Brigit and ensuring that they are held accountable for their actions under the relevant consumer protection laws, including 12 U.S. Code 5511 ( b ). 

Thank you for your attention to this matter. I look forward to a prompt and favorable resolution. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation