Consumer complaint received 2025-07-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: SYNCHRONY FINANCIAL
State: WI

Complaint narrative:
Formal Complaint Regarding Unjust Credit Limit Reductions and Unexplained Balance Activity Date : XX/XX/year> Account Ending In : XXXX / XXXX Complainant : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX To Whom It May Concern, I am writing to formally file a complaint and initiate the process to close my Venmo Credit Card account issued by Synchrony Bank due to ongoing issues related to unjustified credit limit reductions, inconsistent balance reporting, and impaired access to available credit despite demonstrated responsibility in repayment.

1. Pattern of Unjust Credit Limit Reductions Reviewing my statements from XXXX to XXXX XXXXXX/XX/year>, I have identified a clear and repeated pattern of credit limit decreases that directly followed large payments made on my account : In XX/XX/year>, I paid {$1000.00} on XX/XX/XXXX. Shortly thereafter, my credit limit was lowered from {$2000.00} to {$1500.00}. 
In XX/XX/year>, I paid {$1100.00} in good faith ( including a {$1000.00} lump sum on XX/XX/XXXX ). Within the same billing period, my credit limit was again reduced to {$1000.00}. 
This pattern penalizes timely repayment and makes it difficult to benefit from improved credit utilization. These reductions appear to be algorithmically triggered by repayment itself not delinquency, which calls into question the fairness and transparency of Synchronys credit risk assessment. 
XXXX. Apparent Balance Inconsistency ( Post-XXXX XXXX ) According to my XX/XX/year> statement, as of XX/XX/XXXX, my balance was : {$740.00} Available credit : {$37.00} Credit limit : {$1000.00} However, as of XX/XX/XXXX, my Venmo app shows a balance of {$980.00} an unexplained increase of {$230.00}. I have made no purchases or transactions on the card since XX/XX/XXXX, which raises immediate red flags about : Possible retroactive fees or interest adjustments not disclosed Potential unauthorized transactions Balance manipulation unrelated to consumer activity This unexplained increase is unacceptable, especially when coupled with my high payment history and already restricted credit line. 
XXXX. Actual Balance and Potential Overpayment From XXXX to XX/XX/year>, I made over {$2300.00} in payments to Synchrony Bank. Yet, my net balance reduction was only {$700.00}, with the rest absorbed in interest, fees, and charges. These figures raise serious concern that the balance structure is intentionally designed to trap consumers in a prolonged interest cycle, particularly when combined with : High APRs ( currently 28.49 % on purchases and 31.49 % on cash advances ) No meaningful reward in the form of restored credit or reduced rates Despite maintaining regular payments and making far more than the minimum, I have received decreased flexibility, not increased trust. 
XXXX. Formal Requests I request the following actions from Synchrony Bank and/or the CFPB : A detailed itemization of all transactions and balance adjustments from XX/XX/XXXX to XX/XX/year>. 
A formal justification for all credit limit reductions since XX/XX/year>, especially those occurring within 5 days of a large payment. 
Confirmation that no unauthorized or misclassified charges occurred.

Immediate closure of my Venmo Credit Card account with a final verified payoff amount.

A statement that clarifies whether Synchrony intends to report these events to credit bureaus, and if so, what corrective steps will be taken to ensure my score is not unfairly penalized. 
Summary I have made every effort to responsibly manage this account. Synchrony Bank 's repeated limit reductions following large payments coupled with a newly inflated balance without explanation, reflect practices that I believe are predatory and not in good faith. 
I am submitting this complaint to the Consumer Financial Protection Bureau as well for formal review and accountability. Please consider this my notice to terminate my relationship with Synchrony Bank and resolve all outstanding questions immediately. 
Sincerely, XXXX XXXX [ XXXX ] XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation