Consumer complaint received 2026-03-12 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
Urgent Complaint Citibank Withholding {$23000.00} Following Account Closure To Whom It May Concern, I am submitting this complaint regarding the conduct of Citibank and its refusal to properly account for or return funds that were withdrawn from my account upon closure. My name is XXXX XXXX XXXX, and I maintained a checking and savings account with Citibank. During my banking relationship, I deposited funds into these accounts, including a substantial cash deposit. My accounts were later restricted and subsequently closed by Citibank. According to the final account statement issued by Citibank ( Statement Period : XX/XX/XXXX XX/XX/year> ), the following occurred : My checking account shows a final withdrawal of {$130.00} after minor deductions, leaving a {$0.00} balance, and the statement clearly states : This is your final Checking Account statement. Your Checking Account is now closed. My savings account shows a beginning balance of {$23000.00} with {$0.00} in interest added, for a total of {$23000.00}. On XX/XX/XXXX, the statement records a transaction labeled Other Withdrawal {$23000.00}, which reduced the account balance to {$0.00}. Despite this withdrawal appearing on the final statement, Citibank has failed to provide any explanation as to where the {$23000.00} was sent. I have not received these funds, nor has the bank provided documentation indicating : That a cashiers check was issued That the funds were transferred to another account That the funds are being held under a lawful government or law-enforcement order Any written explanation describing the disposition of this withdrawal I have contacted Citibank multiple times requesting clarification regarding this transaction. Each time, I have been unable to obtain a clear explanation for the Other Withdrawal of {$23000.00} that appears on my final account statement. Citibank closed my accounts and removed the remaining funds, yet has not returned those funds to me or explained where they were sent. As the lawful account holder, I believe this conduct constitutes wrongful withholding of customer funds and a failure to provide proper account transparency. Because my accounts have already been closed, Citibank should be able to clearly identify the final disposition of the funds that were withdrawn. The bank has instead provided vague or incomplete responses, leaving me without access to a substantial portion of my money. I respectfully request that the Consumer Financial Protection Bureau investigate this matter and require Citibank to : 1. Provide a complete trace and written explanation for the XX/XX/XXXX withdrawal of {$23000.00} listed on my final account statement 2. Identify the current location or disposition of these funds 3. Immediately release the funds to me if they are being improperly withheld I am requesting that Citibank be required to provide the full transaction trace and written documentation explaining the final disposition of the {$23000.00} withdrawn from my account. I have attached copies of my Citibank statements showing the account closure and the withdrawal transaction referenced above. Thank you for your attention to this serious matter and for your assistance in ensuring that Citibank properly accounts for and returns the funds that were removed from my account. Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief