Consumer complaint received 2024-08-14 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
Webster XXXX XXXX ( a Division of Webster Bank, N.A. ) and XXXXXXXX XXXX XXXX XXXX  XXXX including XXXX XXXX XXXX XXXX, assigned collateral of mortgage to my property at XXXX XXXX XXXX, XXXXXXXX XXXX XXXX on XX/XX/XXXX without my authorization or knowledge. This is recorded in the Massachusetts XXXX XXXX Registry of Deeds, XXXX # XXXX, XXXX : XXXX, XXXX XXXX. On page XXXX of the document, the mortgage dated XX/XX/XXXX was acquired by XXXX XXXX, XXXX, to and in favor of XXXX XXXX XXXX XXXX XXXX, recorded in the MA XXXX XXXX Registry of Deeds in Book XXXX, page XXXX. I, nor anyone listed in the deed, have applied for any mortgage or any loan or used my property at XXXX XXXX XXXX XXXX XXXX XXXX as collateral. I, nor anyone in my family, is affiliated in any way with any of the companies listed above. These are the relevant documents from the Massachusetts XXXX XXXX Registry of Deeds that we can provide : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Here is the link to the mortgage acquired by XXXX XXXX, XXXX as recorded in the MA XXXX XXXX Registry of Deeds : XXXX XXXX XXXX XXXX 

In the collateral assignment of mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), page XXXX states : In consideration of certain loans made by Assignee pursuant to the Credit Agreement, Assignor hereby assigns to Assignee the mortgage described on Schedule I attached hereto ( the Mortgage ), as collateral to secure the Obligations ( as defined in the Credit Agreement ), together with the note ( s ) described in the Mortgage and the moneys due and to become due thereon with interest, TO HAVE AND TO HOLD the same unto the Assignee and its successors and assigns, forever. The Mortgage affects the premises known as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX described in said Mortgage. '' In Schedule I, as referenced above, listed in page XXXX of Doc # # XXXX Book XXXX, the parcel Id # is XXXX and provides a legal description of the land for which XXXX XXXX XXXX XXXX acquired mortgage. This is the property for which collateral of mortgage should have been assigned. For further clarification, in Doc # XXXX Book XXXX page XXXXXXXX XXXX XXXX provides a legal description of the land including the parcel Id # XXXX for which XXXX XXXX XXXX XXXX XXXX acquired mortgage loan as recorded on page XXXX of Book XXXX and page XXXX of Doc # XXXX Book XXXX. The parcel Id # of my property at XXXX XXXX XXXX XXXX XXXX XXXX, is parcel Id # XXXX. To reiterate, I, nor anyone listed in the deed or anyone in my household residing at XXXX XXXX XXXX, XXXX, XXXX XXXX, MA XXXX, applied for any mortgage, or any loan or used my property as collateral. My property was fully paid in XXXX. 

Due to the limitations in the attachment file size, I am only attaching the relevant pages listed above, but I can furnish the other documents as necessary. 

I would like your assistance in clearing and discharging this collateral from my property as soon as possible.

Company response to consumer: Closed with explanation