Consumer complaint received 2025-01-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX Subject : Formal Complaint Against XXXX for Inaccurate Reporting of Federal Student Loan Account To Whom It May Concern, I am writing to formally dispute the inaccurate reporting of my federal student loan account with XXXX, as reflected on my credit report maintained by Equifax. The errors in question pertain to late payments and account status, which have been misreported and are causing undue harm to my credit profile and financial reputation. Below are the relevant details of the account and discrepancies : Account Information : This account is a federal student loan originally serviced by XXXX. It was opened in XX/XX/XXXX, transferred in XXXX, and reported closed with a {$0.00} balance. Despite this, Equifax inaccurately lists a " Late 120 Days '' payment status, along with 10 late payments ranging from 90 to 120 days past due. This is incorrect given the account 's closure and transfer to another servicer. Payments were made as required prior to the transfer, and the account has been marked as disputed in the past without resolution.

Discrepancies and Errors : False Reporting of Late Payments : Equifax inaccurately lists a " Late 120 Days '' status for this account, along with 10 late payments between 90 and 120 days past due. These reports are false, as my payments were made on time up until the transfer of the loan.

Inconsistent Account Status Reporting : The account is labeled as " Closed '' and " Transferred, '' yet Equifax also shows a " Late 120 Days '' status. This is contradictory and misrepresents the true state of the account.

Improper Transfer Reporting : XXXX failed to accurately update the accounts status after it was transferred to a new loan servicer. As per the Fair Credit Reporting Act ( FCRA ), furnishers are required to provide accurate updates on accounts when they are closed or transferred.

Failure to Correct Disputed Information : Despite the account being previously disputed, the inaccurate reporting persists. This failure to rectify errors is a violation of the FCRAs requirement to maintain updated and accurate consumer records.

Legal Violations : Under the Fair Credit Reporting Act ( FCRA ), the following provisions have been violated : 15 U.S.C. 1681e ( b ) : Mandates that credit reporting agencies ensure maximum possible accuracy of consumer information.

15 U.S.C. 1681i : Requires timely investigation and correction of disputed data.

15 U.S.C. 1681s-2 : Obliges furnishers of credit information to ensure accuracy and correct errors promptly.

Additionally, the continuous reporting of false late payments constitutes willful noncompliance under 15 U.S.C. 1681n, which allows for civil liability and damages. This has caused unnecessary harm to my credit profile, including emotional and financial distress.

Requested Resolution : I am requesting the following corrective actions : Immediate removal of the " Late 120 Days '' status and any other negative marks, including the 10 late payments between 90 and 120 days past due, associated with this account from my credit report.

Update the account to reflect its accurate status as " Transferred, '' closed with a {$0.00} balance, and no late payments.

Provide written confirmation of these corrections within 10 calendar days of receipt of this letter.

Failure to address these issues in a timely manner will result in further escalation, including filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and pursuing legal remedies as necessary.

Thank you for your prompt attention to this matter. Please contact me if additional information or documentation is required to complete your investigation. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation