Consumer complaint received 2026-05-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: TD BANK US HOLDING COMPANY

Complaint narrative:
SUBJECT : Gross Negligence, Identity Theft, and Violation of KYC/Patriot Act Regulations by XXXX XXXX XXXXXXXX and TD Bank resulting in a {$130000.00} financial loss.To whom it may concern, I am writing to file a formal complaint against TD Bank , N.A . and XXXX XXXX XXXXXXXX, for gross negligence, systemic failures in Identity Theft prevention, and severe violations of Know Your Customer ( KYC ) guidelines under the XXXX XXXX XXXX, which resulted in the total theft of my life savings amounting to {$130000.00}. XXXX. XXXX XXXX XXXXXXXX XXXX XXXX : My wife, and I maintained an active account with XXXX XXXX XXXXXXXX in XXXX, FL, for over 10 years with flawless standing. On XX/XX/year>, XXXX XXXX XXXXXXXX abruptly closed our account without our consent. Despite knowing we resided in XXXX, XXXX XXXX XXXX acted with extreme recklessness by issuing an official check ( Check No. XXXX ) for {$130000.00} and mailing it via regular/ordinary international mail without any tracking number or security protocols. This instrument was intercepted by a criminal network. XXXX. TD Banks Severe Compliance Failures ( KYC/Identity Theft ) : On XX/XX/year>, TD Bank XXXX XXXX XXXX XXXX XXXX XXXX : XXXX, XXXX Florida XXXX XXXX criminals to open a fraudulent joint checking account ( Account No. XXXX ) using our stolen identities. XXXX Bank failed to properly verify the physical address, allowing a fraudulent address ( XXXX XXXX XXXX XXXX, UNIT XXXX, XXXX, FL XXXX ) to be registered. Furthermore, on XX/XX/year>, XXXX Bank accepted and cleared the Bank XXXX XXXX check for {$130000.00} into this fraudulent account. The check endorsement contains fraudulent signatures and an illegal mandate to deposit into an account we never opened or authorized. XXXX. Execution of Fraud and Lack of Remedy : According to TD Banks official certified records ( attached to XXXX Police Case No. XXXX XXXX ), the criminals completely depleted the funds between XX/XX/XXXX and XX/XX/year>, through rapid ATM withdrawals, fraudulent checks, and XXXX transfers to individuals named XXXX XXXX and XXXX De XXXX, leaving an ending balance of {$2.00}. We have attempted to resolve this with both institutions. XXXX XXXX XXXXXXXX claims the account is closed and refuses to take responsibility for their unsafe mailing practices. TD Bank has closed the fraudulent account but has not reimbursed our stolen funds despite clear evidence of identity theft and check fraud.As victims residing abroad, we are defenseless against the lack of security measures from these major XXXX financial institutions. We request that the CFPB investigate XXXX XXXX XXXXXXXX negligent mailing practices of high-value negotiable instruments and TD Banks failure to prevent fraudulent account openings under federal law. CRITICAL EVIDENCE OF COMPLIANCE FAILURE ( NAME DISCREPANCY ) : There is an undeniable and fatal failure in the verification process by both financial institutions. Bank XXXX XXXX issued the official check ( Check No. XXXX ) with our correct legal Last names and ( spelled with XXXX ). However, TD Bank opened the fraudulent account ( Account XXXX. XXXX ) under the names ( spelled with Z, along with a typo in the first name " XXXX '' ). TD Bank grossly violated standard banking regulations by accepting and clearing a high-value negotiable instrument ( {$130000.00} ) into an account where the surnames did not match the payee line of the check. Simultaneously, XXXX XXXX XXXXXXXX failed in its duty of care by clearing and honoring this official check despite the clear and obvious discrepancy between the payee names and the fraudulent endorsement. This mismatch should have immediately triggered a fraud alert and halted the transaction. Its clearance proves systematic negligence by both banks. We demand a full reimbursement of {$130000.00}, as well as expenses for legal assistance and XXXX round-trip flights between XXXX and XXXX. Sincerely, A.C.M.P

Company response to consumer: Closed with explanation