Consumer complaint received 2024-12-03 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/XXXX, a scammer called and pretended to be working for XXXX. The scammer XXXX stated the police caught XXXX XXXX, the person who actually did a fraudulent activity on my account last year, and said he was trying to act like me and take money from my account again. The scammer said XXXX help me resolve this issue by doing a reverse wire transfer. I am not familiar at all with wire transfer and have never done it before. The scammer instructed me on how to do a wire transfer and assured not to worry about money going out of my account as it is FDIC-insured and will be returned to my account once I receive a new debit card. There were 5 separate wire transfers ( Ive attached the photos ) + XXXX XXXX transactions totaling $ XXXX that they took from my XXXX account XXXX My whole life savings gone in just a matter of minutes!! My objective was to fix this fraudulent activity happening on my account and I did not intend at all to give my life savings to the scammer. A few hours later, I directly called XXXX and was shocked to have learned I was scammed. This whole ordeal has been a nightmare. XXXX of the supervisors from the XXXX XXXX XXXX XXXX said all wire transfers on her system said Pending/Beneficiary hasnt received the money, which could be a good sign for me, as the transfers shouldve gone through instantly. This pending status stayed for two days or so on their system. XXXX then sent swift messages to the beneficiary banks ( Wells Fargo and the XXXX ) on the same day, XX/XX/XXXX. Wells Fargo responded theyve received the swift message on XX/XX/XXXX but XXXX did not. On XX/XX/XXXX, XXXX stated both banks requested for Hold Harmless letter to which they sent the same day, but up until today XX/XX/XXXX, neither banks have not responded to XXXX. I still dont know if they were able to freeze the funds the moment the swift message was sent or if they released it to the scammers. I am very concerned with the lack of communication from the beneficiary banks and XXXX incident reporting unit keeps dismissing my case as theyve determined its a scam. I keep requesting for the XXXX XXXX to keep doing further investigation as I really did not mean and authorize for the scammers to do this on my account. How I wish XXXX put a block on my account as soon as the XXXX wire transfer was sent, as Ive never in my life taken out $ XXXX, let alone $ XXXX, then $ XXXX, then $ XXXX, and $ XXXX, back to back, and finally at $ XXXX, my account got blocked. To help strengthen my case, I sent XXXX a police report, as well as FTC and IC3 complaints. Today, XX/XX/XXXX, I still have not received my money back. XXXX keeps saying theyre still waiting for the beneficiary banks for their response to no avail. I am feeling hopeless and really need your help to obtain my whole life savings back to my account. As well, for the scammers to be punished for what theyve done.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation