Consumer complaint received 2018-10-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Specialized Loan Servicing Holdings LLC
State: NJ

Complaint narrative:
I have submitted several requests for a adjournment and keep getting denied for not being more then 37 days from the sale date. 

Called both SLS and the attoney XXXX XXXX XXXX XXXX, XXXX.. SLS tells me they can not speak about the foreclosure and can not postpone the Original Date of XX/XX/XXXX. They stated I have to call the attorney to speak about it further. I called XXXX XXXX XXXX XXXX , XXXX. and have never received a return call. I received a document on XX/XX/XXXX stating that they can not postpone the sale date. 

Upon my persistence of trying to just have a FAIR review and Request for Mortgage Assistance, I learned my foreclosure date was moved to XX/XX/XXXX. 

1. No correspondence was given with this change and again results in loss of days to have the review. 
2. They take the time to postpone the date from XX/XX/XXXX to XX/XX/XXXX but a SLS rep XXXX said yes it was postponed but it is still not 37 days out for the review of the RMA Request. 

Why would they take the time to move it still less then 37 days? This is not only again UNFAIR and prejudice against my situation for having developed a financial hardship over the last 3 years and now you wont even help to review my RMA request. 

I am trying to start paying for my mortgage and correct and better my life for my children and family. 

They sent in a response to my original complaint with not accurate information. See Below and attached XX/XX/XXXX XXXX XXXX Re : SLS Loan No. : XXXX XXXX XXXX XXXX. CFPB Case No. : XXXX XXXX XXXX, NJ XXXX Dear Ms. XXXX, We are writing in response to the dispute that you filed with the Consumer Financial Protection Bureau ( CFPB ) with regard to the servicing of the above-referenced mortgage loan account. 

Due to the severity of the delinquency, the account was referred for foreclosure on XX/XX/XXXX. The foreclosure sale is scheduled for XX/XX/XXXX. ( NEW DATE XX/XX/XXXX ) FALSE Our records indicate that SLS sent numerous correspondences in an attempt to assist you in resolving the delinquency of the account. Our records indicate that you contacted SLS on XX/XX/XXXX regarding the account, and advised that you were in the process of finalizing a divorce from Mr. XXXX, but that you wished to retain the property. TRUE An SLS agent advised at that time to submit a Request for Mortgage Assistance ( RMA ) and accompanying financial documentation for review. FALSE Our records indicate that, on XX/XX/XXXX, SLS sent the enclosed correspondence advising that you had been pre-selected to participate in a trial period plan as the initial step towards a permanent loan modification, with trial period payments in the amount of {$2400.00} to be remitted on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Our records do not reflect receipt of any of the trial period payments. FALSE I NEVER RECEIVED THIS ... 
XXXX XXXX WHO WAS TO HANDLE THE LOAN ASSISTANCE. I DID NOT KNOW THIS WAS A SCAM! 

Our records indicate that, on XX/XX/XXXX, SLS sent the enclosed correspondence advising that we had been instructed by the investor/owner of the account to offer you the opportunity to pay off the loan for less than what you owed. Our records do not reflect any response to that settlement offer. FALSE NEVER RECEIVED ANY SUCH OFFER. 

Our records indicate that Authorized Third Party XXXX XXXX contacted SLS on XX/XX/XXXX to discuss the trial period plan offered on XX/XX/XXXX. An SLS agent advised that we would still honor the plan provided the initial trial period payment was received before the end of XX/XX/XXXX. Ms. XXXX indicated that she would advise you to remit the initial trial period payment. As indicated above, our records do not reflect receipt of any of the trial period payments. 
XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX www.SLS.net FALSE. - I HAVE NEVER MET A FEMAL THAT WORKED FOR XXXX XXXX. I ONLY SPOKE TO SOMEONE NAMED XXXX. 

Specialized Loan Servicing LLC NMLS ID XXXX Our records reflect that Ms. XXXX contacted SLS on XX/XX/XXXX to inquire if the XX/XX/XXXX, FALSE - I WAS NO LONGER WORKING WITH THE XXXX MANAGEMENT MALE XXXX SINCE XX/XX/XXXX. THIS WAS BASED OFF WRONGFUL REQUESTS AND NONE ACTIONS TAKEN OR CORRESPONDENCE TO ME REGARDING MY LOAN. 
XX/XX/XXXX foreclosure sale date could be postponed if an RMA and accompanying financial documentation was submitted. An SLS agent advised that there was insufficient time to evaluate the account for any loss mitigation option prior to the scheduled foreclosure sale date. 
Our records further reflect that you contacted SLS on XX/XX/XXXX and indicated that you were going to submit an RMA for a permanent loan modification review ; an SLS agent advised you that there was insufficient time to complete a review for loss mitigation prior to the scheduled foreclosure sale date. FASLE THEY TOLD ME NO SUCH THING. I WOULD HAVE NEVER SUBMITTED THE REQUEST. 
Please know that SLS requires that a complete financial package be received no later than 37 days prior to any scheduled foreclosure sale date in order to complete a loss mitigation review.

Our records indicate that an RMA and accompanying financial documentation in support of a request for a permanent loan modification was received on XX/XX/XXXX. On XX/XX/XXXX, SLS sent the enclosed correspondence indicating that there was not sufficient time to complete a loss mitigation review prior to the scheduled foreclosure sale date. Our records reflect that we received additional financial documentation on XX/XX/XXXX, and the enclosed correspondence indicating that there was insufficient time to evaluate the account for loss mitigation assistance was sent on that same day, Our records reflect that you contacted SLS on XX/XX/XXXX requesting a postponement of the foreclosure sale in order to allow time to review the account for a permanent loan modification. An SLS agent advised that there was insufficient time to evaluate the account for any loss mitigation option. 
SLS respectfully denies the request for a postponement of the foreclosure sale. HEY CANT DENY THE REQUEST AND ONLY THEIR ATTORNEY CAN. 

We trust that we have responded to your concerns. If you have any additional questions regarding this matter, please contact Executive Services toll free at XXXX, Monday through Friday, XXXX XXXX 
until XXXX XXXX MT. XXXX accepts calls from relay services on behalf of hearing-impaired borrowers. 
Sincerely, XXXX XXXX ID # XXXX Specialized Loan Servicing LLC Enclosure ( s ) cc : Consumer Financial Protection Bureau PLEASE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation