Consumer complaint received 2024-08-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: KEYCORP
State: IN

Complaint narrative:
XX/XX/XXXX a transaction was made to a fraudulent company called XXXX that took XXXX for an XXXX '' tv XXXXXXXX XXXX XXXX XXXX. ... ... ... .A small amount of common sense is required to understand the weight of these items would require more than XXXX track # as you can not ship XXXX XXXX and an XXXX XXXX XXXX  in the same box ... ... .... 
I was on XXXX when these products appeared and had no idea an overlay was used to take my money. The bank insists that a track number was given and a delivery occured. The track number Key Bank gave me does not give a delivered date or a weight of the package and only states a label was created. When a label is created that does not prove something shipped or was delivered but Key Bank Fraud dept does not understand how shipping procedures work and they just assumed it shipped.

Key Bank Fraud dept has also not explained how they came to conclusion by using only a track number nor do they explain the communication they used because the phone number to XXXX goes to a busy signal XXXX and after writing them through email no response was ever given to me from the fraud company. 

Below is the letter that was sent to XXXX at Key Bank in the fraud department as a manager who said he saw the error as well. 

XXXX XXXX XXXX XXXX AttachmentsWed, XX/XX/XXXX, XXXX ( XXXX days ago ) to debit_card_disputes, me XXXX as per our phone dialog XX/XX/XXXX. 
Please send back so I know you got this email and I wont wonder if you got it. 

1.weight of box reveals/indicates what would be inside am XXXX '' television weighs between XXXX and XXXX pounds. 
2.track # only a label was made nothing ever shipped # XXXX... XXXX 3.should be at least three XXXX track numbers per XXXX XXXX XXXX XXXX XXXXXXXX, XXXX 4.I worked in shipping receiving 17 years at original XXXX store in XXXX, Il where we moved XXXX XXXX a XXXX of all sizes from where I retired from XXXX to XXXX. Also employed with XXXX XXXX store XXXX years on the dock loading trucks XXXX. This is enough to have an expert opinion on packages and shipping track numbers, weights, etc. 
5.date delivered is void XXXX 6.phone number never rings only a busy signal XXXX XXXX XXXX XXXX tried several timesRED FLAG 7. several reviews state they wrote via email and never got a response. 
8.. track says was delivered to my usps letter box which is XXXX feet away from house 9.Smarr was shopping XXXX when these items appeared. A friend said I linked to an overlay address this business created as I did not eveN realize I was outside of XXXX until months later 10. I purchased right after this store was just opened XX/XX/XXXX. RED FLAG 11. I never recieved anything not even a track number to my email. 
12XXXX XXXXXXXXXXXX XXXX  gives the company an F rating after XXXX months. F means AVOID AT ALL COST and can reveal government is involved. 
13. upon searching for a TV in their website it returns with no TV for sale, search XXXX returns no phones for sale and search bike or tricycle returns no tricycle for sale in results The following screenshots all point to a fraud I sincerely hope you can see this so that I do not have to file a civil case. These people need to be stopped to avoid others from being scammed. XXXX months has been a long time. You can also review all the phone calls that I have made as it has been days upon days I have tried to resolve this. You are the first out of at least XXXX employees who wasn't a zombie about it. 

Thank you for your effort in this. I am very much obliged. 

XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation