Consumer complaint received 2026-01-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Subject : Request for XXXX XXXX and Directive to Keep Case Open Until All Respondents Submit Complete Answers I am submitting this continuation filing regarding my prior CFPB cases ( XXXX : XXXX and XXXX ) to address significant procedural failures that resulted in both cases being prematurely closed without full review. These closures occurred despite incomplete responses from the named respondents and despite my documented evidence contradicting the statements submitted by Chase. 

XXXX. Procedural Errors in Prior CFPB Handling Both of my previous filings were closed based solely on Chases unsupported statements, even though : XXXX never submitted any response XXXX never submitted any response Chases responses were factually incorrect and contradicted by my documentation My written feedback identifying these inaccuracies was not reviewed before closure Closing a case when not all respondents have answered is a procedural failure that materially affects the fairness and completeness of the review. 

XXXX. Formal Request for Supervisory Review Given the repeated administrative errors, I am formally requesting supervisory review of this continuation filing. 

A supervisory review is necessary to ensure : All respondents are required to submit complete, factual, and documented responses Unsupported statements are not accepted as final My evidence and feedback are reviewed before any closure The CFPB does not repeat the procedural failures that occurred in the prior filings XXXX. Directive : KEEP THE CASE OPEN Until All Respondents Answer To prevent another premature closure, I am explicitly requesting : This continuation filing must remain open until all three respondents Chase, XXXX and XXXX have submitted complete, factual, and documented responses. No closure should occur until supervisory review has been completed and all parties have complied with the CFPBs response requirements. 

This instruction is necessary because the CFPB previously closed my cases without responses from XXXX respondents, which is a clear procedural oversight. 

XXXX. XXXX of Events ( XXXX and XXXX ) XX/XX/XXXX I filed the original complaint against Chase and XXXX. 

Chase submitted a response on XX/XX/XXXX, claiming no dispute existed a statement contradicted by my printed confirmation showing the dispute was filed. 

XXXX submitted no response. 

Despite missing responses and factual inaccuracies, the CFPB closed the case. 

XX/XX/XXXX I filed a continuation complaint ( ID XXXX ) and added XXXX as a third respondent. 

Chase again submitted an unsupported response claiming the issue was resolved. 

XXXX and XXXX again submitted no responses. 

On XX/XX/XXXX I submitted feedback stating Chases claims were untrue and unsupported. 

The CFPB again closed the case prematurely, relying solely on Chases incomplete response. 

This timeline demonstrates a pattern of procedural failure that must be corrected. 

XXXX. Evidence Summary I have provided : Printed confirmation of my dispute filing with Chase Documentation of unauthorized charges Records of XXXX and XXXX failure to respond Written feedback identifying factual inaccuracies in Chases filed statements None of this evidence was reviewed before the CFPB closed the cases. 

XXXX. XXXX of XXXX XXXX and Potential Escalation I am making every effort to resolve this matter amicably and through the proper administrative channels. However, if these procedural issues are not corrected, I will be forced to explore all available avenues of recourse, including formal review and potential legal remedies, to ensure that my rights as a consumer are protected. 

This continuation filing serves as clear documentation of my goodfaith efforts. 

XXXX. Requested Corrective Actions I respectfully request that the CFPB : Reopen and consolidate the XXXX prior filings Require all three respondents to submit complete and factual responses Conduct supervisory review before any closure Ensure refunds and corrective actions for unauthorized charges and wrongful debits Prevent premature closure until all respondents comply ( emphasis )

Company response to consumer: Closed with explanation