Consumer complaint received 2026-06-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Fees charged for closing account
Company: FinCo Services Inc DBA Current
State: TX

Complaint narrative:
I am filing a complaint regarding Current 's assessment of a {$10.00} Account Closure Fee and its withholding of my remaining account funds. I maintained a Current account that was used normally, including occasional direct deposits. I never received notice of any suspicious, unauthorized, or prohibited activity on the accoun t. On XX/XX/year>, Current contacted me and requested additional identity verification documents, including : A government-issued ID ; A selfie holding the ID ; and Proof of address. I promptly provided all requested documentation. After reviewing my documents, Current informed me that it had decided to permanently close my account following an internal review. Although I disagree with the decision, I understand that financial institutions may choose to terminate customer relationships at their discretion. My complaint is not about Current 's decision to close the account. Rather, my complaint concerns the {$10.00} Account Closure Fee that Current deducted from my remaining balance. After the account was closed, I contacted Current regarding the approximately {$200.00} that remained in the account. Current then informed me for the first time that it intended to deduct a {$10.00} fee before returning my funds, stating : " There is an account closure fee of {$10.00} applied, which is why the balance is {$10.00} less than what you anticipated. '' I did not request that my account be closed. The closure was initiated solely by Current. I reviewed the Current Account Agreement and found that the section discussing account closure refers to situations where the customer elects to close the account. Specifically, the agreement states : " If you elect to close your Account ... '' However, Current has not identified any provision clearly stating that the {$10.00} Account Closure Fee applies when Current unilaterally terminates an account following an internal review. I have repeatedly asked Current to identify the specific contractual basis for charging this fee under these circumstances. Current has not provided a satisfactory explanation and has simply continued to insist that the fee applies. Furthermore, I am aware of another customer who experienced a substantially similar situation. That customer was also asked to submit identity verification documents, subsequently had the account closed by Current, and received the full remaining account balance without any Account Closure Fee being deducted. Current has not explained why the fee was assessed in my case but not in that similar account closure. Current has not merely assessed a disputed fee ; it has continued to withhold access to my remaining funds while refusing to provide a contractual basis for the deduction. I respectfully request that Current : Return the full remaining balance in my account without deducting the {$10.00} Account Closure Fee ; Identify the specific provision of the Account Agreement that authorizes charging this fee when Current, rather than the customer, initiates the account closure ; Explain why similarly situated customers appear to have been treated differently with respect to this fee ; and Release my funds without requiring me to accept a deduction that has not been adequately justified. Thank you for your assistance.

Company response to consumer: Closed with explanation