Consumer complaint received 2024-09-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
XX/XX/year> Navy Federal Credit Union XXXX XXXX XXXX XXXX, VA XXXX Account Number : XXXX Account XXXX Dear Navy Federal, I am writing to formally request the immediate removal of the restrictions placed on my account ( Account Number : XXXX ) and ( Account XXXX ). After careful review, I believe that these restrictions are in violation of several key consumer protection laws and regulations, including the XXXX XXXX XXXX XXXX and Consumer Protection Act, the Uniform Commercial Code ( UCC ), the Fair Credit Reporting Act ( FCRA ), and other applicable consumer protection statutes. 

Under FCRA XXXX XXXX. XXXX ( b ), furnishers are required to provide accurate information and correct any inaccuracies in a timely manner. Navy Federal Credit Union has failed to verify the accuracy of the information related to my account. Additionally, the restrictions imposed on my account, including denial of access to a debit card and other basic banking functions, violate my rights under the Fair Debt Collection Practices Act ( FDCPA ). Specifically, XXXX XXXX. XXXX prohibits false or misleading representations, and XXXX XXXX. XXXX prohibits unfair practices, such as restricting account access without clear justification or notice 1. XXXX XXXX XXXX XXXX and Consumer Protection Act Violation : Under the Dodd-Frank Act, consumers are protected against unfair, deceptive, and abusive practices by financial institutions. The restrictions placed on my account without reasonable justification violate these protections. Specifically, the Consumer Financial Protection Bureau ( CFPB ), empowered by XXXX XXXX XXXX that financial institutions deal fairly and transparently with account holders. I request a thorough review of this violation and immediate action to lift the restrictions on my account. 

2. Uniform Commercial Code ( UCC ) Violations : The XXXX governs transactions between financial institutions and account holders, ensuring that funds are managed and disbursed appropriately. The following XXXX sections may have been violated in this situation : XXXX XXXX : Banks are required to honor customer transactions unless there is a specific legal reason not to. The restriction of my account without proper justification violates this code. 
XXXX XXXX : Protects account holders from unauthorized or wrongful transactions. Blocking access to my account without notice constitutes an unjust action that goes against these provisions. 

I demand a review of the compliance with the XXXX, specifically regarding these articles, and request immediate access to my account. 

3. Fair Credit Reporting Act ( FCRA ) Violations : If any information related to this restriction has been reported to credit agencies, it may constitute a violation of the Fair Credit Reporting Act, which ensures accuracy and fairness in the reporting of consumer information. FCRA mandates that credit reports be free from inaccurate, misleading, or unverified information. I request a full investigation into whether Navy Federal Credit Union has engaged in any adverse credit reporting related to this matter, and if so, I demand immediate rectification.

4. Truth in Lending Act ( TILA ) Violations : The Truth in Lending Act ensures transparency regarding the terms and conditions of consumer accounts, including any changes that may impact account holders. If the restriction on my account was related to any undisclosed or unclear terms, this could be a violation of TILA, which guarantees consumers receive proper disclosures. I request that you review this matter to ensure compliance with all TILA provisions.

5. Electronic Fund Transfer Act ( EFTA ) Violations : If any unauthorized electronic restrictions or limitations have been placed on my account, they may be in violation of the Electronic Fund Transfer Act ( EFTA ). The EFTA protects consumers in cases of errors or unauthorized limitations on their ability to access their funds. I request immediate confirmation that this restriction complies with EFTA regulations. 

6. Gramm-Leach-Bliley Act ( GLBA ) Compliance : Under the Gramm-Leach-Bliley Act ( GLBA ), financial institutions are required to ensure the protection and privacy of consumer financial data. If this account restriction has resulted from a failure to adequately protect or manage my account, this could be a violation of the GLBA. I ask for a review of this issue to ensure that my personal financial information remains protected in compliance with the law. 

Request for Immediate Action : In light of these potential violations of consumer protection laws, I respectfully request that you : Immediately lift the restrictions on my account.

Provide a detailed explanation of why these restrictions were placed.

Ensure that no adverse reporting has been made to credit agencies under the Fair Credit Reporting Act.

Review the handling of my account for compliance with all relevant laws and regulations, including the Dodd-Frank Act, UCC, FCRA, TILA, EFTA, and GLBA.

Truth in Lending Act ( TILA ) : Requires transparency in lending practices and disclosure of terms.

Electronic Fund Transfer Act ( EFTA ) : Protects consumers against unauthorized transactions and electronic fund transfer issues.

Gramm-Leach-Bliley Act ( GLBA ) : Governs the privacy and security of personal financial information held by financial institutions.

If this issue is not resolved promptly, I will have no choice but to escalate the matter by filing complaints with the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission ( FTC ), and other appropriate regulatory authorities.

Please confirm receipt of this letter and provide a written response outlining the steps Navy Federal will take to address this matter. I appreciate your prompt attention to this serious issue. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief