Consumer complaint received 2025-10-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
I have banked with Wells Fargo for many years. Decades. I am familiar with holds on checks that are larger than daily balance averages so I walked into the branch to make sure I would have funds available quickly. I was told, and it was confirmed IN WRITING that funds would be available today. The entire amount. I have it in writing. I told them before depositing that if Wells Fargo would hold longer than a day or two I would figure out a way to cash it or have XXXX XXXX XXXX wire. I was assured that the funds would be available the following day. 

In hopes that some could be released same day I called customer service. They would not release funds but assured me the funds would be available next day by XXXXXXXX XXXX eastern time. 

After all of these assurances, funds were not made available which was a condition of my deposit. In fact, only a portion will be made available tomorrow with the remainder set to post XX/XX/XXXX - nearly 10 days later. This was not acceptable to me and I would not have deposited the check with that kind of hold. This was clear to those who took my deposit. Wells Fargo is surely allowed to have policies, but if that was to be applied here, I also have the right to decline and go another route. They took this from me and my funds are tied up until XX/XX/XXXX. Today is XX/XX/XXXX. XXXX was made XX/XX/XXXX. 

I have car repair waiting for payment. Business payments to make. Family and child commitments as well. They are stomping all of this out after breaching their written agreement to me. They promised one thing and delivered another. My deposit was induced by their promise and to me, it looks like obtaining funds under false pretenses since theyve held my money and this is enriched them, even if ever so slightly based on cumulative deposits.

When I tried to rectify the situation a woman spoke over me without stopping. She just kept talking to make sure that I couldnt be heard. All anyone did was tell me the same thing over again and nobody tried to remedy. There has to be some form of internal remedy but they refused to even attempt it. 

Basically they took the deposit under XXXX set of conditions and then changed it. I have the promise in writing. They dont care at all about what I was told or what they provided in writing. It is a disgrace. This is a business and I am a customer/consumer and they just walked over my rights and their written commitment. I was proactive and asked these questions before the deposit was made and was assured in writing my funds would be made available. 

This is a dangerous thing to do. The check is from a publicly traded company. It is a national real estate firm. This wasnt a fly by night check from a random account. If so, perhaps the teller would have let me know in person that it would be an issue- and I would have understood and cashed directly. Here, it was none of these things. It was a business check and I was assured it would be available today.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief