Consumer complaint received 2025-08-04 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Amsher Collection Services, Inc.
State: NV

Complaint narrative:
On XX/XX/XXXX, at approximately XXXX XXXX, I visited a XXXX store in XXXX, CA XXXX STORE # XXXX to close my account ( Account Number : XXXX ), which included three linestwo active and one inactive ( a XXXX card with no phone attached ). I was informed by the store associate XXXX XXXX that the current balance at that time was {$97.00}, which I paid in full in cash. I specifically asked whether anything further was required, and I was clearly told no. The same day, I went into XXXX XXXX to start a new plan which I successfully completed. Both phones I had were paid off with XXXX before proceeding which is one of their policies. 

Following this, I received no communicationno emails, phone calls, texts, or mailfrom XXXX regarding any outstanding balance or issues with the account. 

Then, on XX/XX/XXXX, I received a text from XXXX XXXX, a debt collection agency, claiming I owed a balance to XXXX in the amount of : {$410.00}. I immediately contacted them. They confirmed the account number, phones attached, and a balance under my name but they refused to provide any other clear information about the unknown charges. On XX/XX/XXXX, around XXXX XXXX, I spoke with a XXXXXXXX  representative for over 40 minutes ( ref # XXXX ). They confirmed that : The account was closed. 

I was not in collections. 

I had been incorrectly charged. 

I owed {$150.00} due to an unpaid XXXX balancewhich I then paid immediately. 

I was again told that my account was now completely settled and no further action was needed. The representative stated that the remaining amount would be waived. 

However, on XX/XX/XXXX, I received a notification from XXXX  that a collection account from Amsher Collection Services had been added to my credit reportallegedly on behalf of XXXX for {$230.00}. 

I called XXXX to ask about this and was given the run around for days. Im being told that I owed a balance back in XX/XX/XXXX and then told that it was actually XX/XX/XXXX. This random amount due does not make sense because : 1. ) XXXX didn't start charging me late fees until after XX/XX/XXXX for this alledged amount in XX/XX/XXXX. ( If I was late in XXXX, these fees would have shown in the following months not starting after XX/XX/XXXX ). 

2. ) The statements on my bank and my partners ( they also paid XXXX sometimes ) has clear proof that I paid them for those months. 

3. ) XXXX does not allow phones financed through them to be ported out if the account is not in good standing/paid off. 

4. ) When I went to pay my final amount to close my account in the XXXX  store in XXXX, the associate did not mention any other outstanding charges besides the one listed above. 

5. ) I closed the account before the next monthly bill. 

I have recorded phone conversations asking for this bill because I've never seen it. I've been completely unaware of these " charges '' until XXXX of this year. Yet, I have not recieved them via email nor mail which was promised. 

None of this is making sense to me and I feel like it could be a form of fraud. If my account owed back in XXXX... there were never any warnings of suspension, late fees, nor required payments before next billing cycles in XXXX, XXXX, or XXXX. XXXX in the past would definitely send me a warning of phone suspension if I didn't pay a past due bill so I'm not understanding how this amount just slipped away somewhere. 

Although I had the last few months of that year on payment plans ( due to job loss ), each previous month had to be paid off BEFORE I can submit a new request for payment arrangements. I have to pay the first half before starting the plan and then the second before the next billing date which is always the XXXX of the month. It clearly shows that I paid XXXX at least twice in one month equaling to my regular monthly amount of {$190.00}. 

* * * Also, when the account was created back in XX/XX/XXXX, my address was in XXXX, CA which was given to them during the process. Somehow XXXX has a very old address in XXXX, CA on file which was at a time when I was NOT contracted with XXXX which is a bit concerning. Anyway, I digress... 

If this is not resolved, I will need to seek legal action because a lot of this is not adding up and my credit is negatively being affected.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation