Consumer complaint received 2023-08-31 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Dovenmuehle Mortgage, Inc.
State: GA

Complaint narrative:
Previous Letter From XX/XX/XXXX In response to your letter dated XXXXXXXX XXXX XXXX it is clear in your response that you have zero intention in correcting your mistakes. If you were committed to fixing the errors you have caused, you certainly have had the time. This issue started after you failed to extend my Forbearance an additional 3 months, AS REQUESTED, till XXXXXXXX XXXX XXXX under the Cares Act. You have had since then to reconcile all mistakes made by your team and adjust ALL balances and PAYMENTS as requested and required to bring the account in balance. You are in ERROR in stating that I transitioned from a Forbearance program and into a Deferral program on XX/XX/XXXX. Again, your representative STATED that a program did exist and that I could quality for a debt reduction and well as a possible interest rate reduction, however, I was under the FULL understanding and mindset to pursue an additional 3 Month Forbearance Extension, as it was MY RIGHT to do so under the Cares Act until XXXXXXXX XXXX XXXX, and NOT to pursue and agree to alternative programs suggested by your representatives that would negate or override the rights to the already Enrolled Forbearance program. Any mistakes in communication were on You as a Bank as well as the Representatives that represent your Bank and the options and program details available for that program. Clearly, you have not fulfilled those obligations. If you have PROOF of me verbally, or in writing, accepting with full awareness and details of an alternative program to the Forbearance Program under the Cares Act, you are hereby being DEMANDED to provide LEGAL IRREFUTABLE PROOF of it as well as PROOF that I understood what I was agreeing to and the process that would unfold under that program. 

You are Again, being DEMANDED to : 1 ) Adjust ALL PAYMENTS to PAID ON TIME, as I have clearly provided INDISPUTATIVE proof of. 2 ) Remove any NEGATIVE erroneous reporting that you have initiated to the Credit Bureaus. 3 ) You have also been sent an invoice bill that is to be paid immediately, for fraudulent charges, fees, and recovery amounts for the lengthy errors and mistakes that have been made by your bank. I suggest you take this matter seriously!! If there is not an equitable REAL relief to this matter, I will continue to adjust for further recovery & suffering of this matter. Please keep in mind that it is my belief, that this is a FAIR remedy that will be much more inexpensive on you should I pursue other Legal methods for Recovery.

1/6/2023 FACTS.

1 ) I am DEMANDING PROOF of the Calls made to United Community Bank concerning my request for a FORBEARANCE EXTENTION under the Cares act in 2020. You have failed to acknowledge this request or address it. If you are standing by what your claims are then PROVE IT!! Sending me paperwork for what I already know ; an initial Forbearance Request in XXXX, and not the follow-up request or proof that it did not exist as I have requested numerous times is simply avoiding your responsibility to that request. A call was made to you requesting the Forbearance Extension ( Recorded ) and it was verbally granted over the phone. You have been asked to make the necessary changes you have clearly made mistakes on concerning that large error made by your company but repeatedly avoid, deny, and make false, fraudulent claims about concerning the matter. This is unacceptable and you WILL be made responsible.

2 ) You have caused substantial irreputable harm to both my credit and my ability to obtain additional credit by fraudulently reporting incorrect information to all 3 credit bureaus. Facts I have NEVER been late on ANY payments ( Outside of My Rights Under the Cares Act ) on the History of this Loan. You have been sent proof of this numerous times but continue to cause malice harm financially to me by avoiding and denying proof of all payments consecutively made throughout the life of the loan. You have been billed well below the amount of what costs could be incurred and imposed on you should other avenues for recovery be taken. I strongly encourage you to take the invoice seriously and make the full payment as it has been assessed and determined to be more than fair and reasonable based on the circumstances.

UPDATED : XXXX Yet again.. The proof has fell on Deaf Ears. Your Bank & Institution is Committing Fraud and Committing Clear Federal Crimes. I have alerted you to the facts of your errors in an effort for you to fix the clearly pervasive and intentional attacks. I have DEMANDED to you.. if you have Proof That there was a late payment PROVE IT!! you have not. I DEMANDED to you.. Provide the phone conversation in either transcript form or audit that I DID NOT intent to extend the Forbearance Program under the Cares Act in XXXX XXXX XXXX and you REFUSE to Provide It. Please understand that you are not going to win this battle, and your continuation to blatantly lie will NEVER wear me down from going after the money that you have stolen from me as well as the damage you have caused financially to me that I will recover from you.

UDDATED : XXXX 6 Months Later ..... I requested UNITED COMMUNITY BANK on XXXX to provide proof of Phone Call interactions to reveal ALL INFORMATION concerning my conversations that took place that are PROOF that I did NOT enter into ANY alternative payment programs OUTSIDE of the FOREBEARANCE program under the CARES ACT. Their direct reply to me was that the information was either non-accessible or would NOT be provided to me. This Bank is HIDING information and NOT WILLFULLY engaging in any reconcilable solutions that is required from them to with any good faith, reach a suitable resolve. In Fact, this bank has continued to attach erroneous, fraudulent fees to my mortgage account ; they have engaged in illegal direct attacks toward me by soliciting my phone number, engaging in direct threats and then after the phone calls, have within 5 minutes of the ending phone call, called me back from non-traceable phone numbers to threaten harm against my life. There is also major concern that this company has misallocated funds, used unethical accounting practices, and have disguised receiving principal / interest funds by means of multiple debit/credits that appear to be against normal accounting practices. This Bank Institution has caused irreputable harm to me financially, as well as has caused XXXX since the origin of this matter in XXXX XXXX. I am requesting direct assistance from CFPB to do a complete AUDIT of this companies accounting practices and to do a thorough internal investigation. I am seeking Attorney assistance as well to provide relief from the Harm this Bank Institution has caused since their hard-lined attacks and responses are clearly pervasive and of an intimidating manner. I would appreciate any assistance CFPB can provide to bring justice to the illegal practices of this bank institution.

Company response to consumer: Closed with explanation