Consumer complaint received 2020-05-22 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — 
Company: Specialized Loan Servicing Holdings LLC
State: NY

Complaint narrative:
XX/XX/2020 Re : COMPLAINT - MORTGAGE COMPLAINT SUBMITTED ON XX/XX/2020 Dear CFPB, My mortgage complaint is against SLS and the bank. I need you desperately to investigate this matter. My findings are - I am correct in stating that the SLS has again deliberately erred on the accounting and servicing of my mortgage and escrow. 

It is my escrow that SLS keeps deliberately mishandling to be able to illegally charge illegal fees and interest, increasing my mortgage and destroying my credit keeping me in debt to them and the bank, and keeping me from refinancing away to a conventional mortgage. 

By illegally and continually and deliberately mishandling my account SLS is doing bad and illegal accounting. I have been destroyed and robbed. I need your offices to pay closer Attention to SLS tactics. 

SLS has 1. Deliberately done again, miscalculations on my mortgage and escrow account Again causing major errors to my mortgage and escrow payments.

2. This of course has created major issues and SLS has again increased my payment, without giving me a reason. SLS of course knew this would be their plan again because they did it before and got caught.

3. By SLS deliberately doing a false accounting to my mortgage escrow account, they created missing payments on my credit histories and then began ( again ), to charge me illegal fees and interest and destroying my credit.

4. Also SLS by deliberately and illegally doing a false accounting on my mortgage, they knew when I asked why my payment all of a sudden increased like it did before SLS would not give me a straight and honest answer. SLS knew this was their plan again because they did it before to me.

5. Even though I continued to make my payment ( over paying by {$1.00} to prove payment and additional payment ), however because SLS decided they wanted more and higher mortgage dollars and escrow payment, without explanation, again held my mortgage and escrow payment on account taking it from me and refusing to apply it to my mortgage and escrow payment. Then began to again take late fees and interest from my payment they kept on account they refused to apply destroying my credit and exhausting my payments that I made.

6. When SLS was repeatedly ask for my contract ( that I know did not exist because I never received or signed a contract ), to see what and why again that they increased my payment, SLS of course could not provide it after me asking for 3-months.

7. Then when I threatened to contact your offices ( CFPB ), then SLS produced a false contract document that they piecemeal together creating a false contract.

8. SLS continues to falsify my mortgage accounting. Now trying to again apologize for their error.

9. But SLS has done this so many times before creating a bad and false mortgage account in my name, costing me money, false fees, false interest and completely destroying my name and credit.

10. And SLS was also aware that they were not to escrow my homeowners insurance from the first modification. So SLS called my previous insurance company, not knowing that I rewrote my policy decreasing the payment due to my updates to my home. SLS also did not know that I made a binder payment with my new application. So when SLS called on my previous H O ins I had made an initial payment. The underwriter had not yet issued my new policy with a lower premium, so my previous {$3700.00} premium for the previous year was still listed, minus the initial binder payment.

11. If SLS was suppose to escrow my H O ins SLS would have sent the entire {$3700.00}, but because SLS didnt want me to know they were being slick and deceptive, they only paid, {$3200.00}, this amount is minus my payment.

12. I did not know SLS had did this, so of course a few days later my new lower premium policy was issued by a different carrier and I made the remaining full payment. 

13. The half paid premium by SLS was to the wrong ins co by SLS and it was sent back to SLS who then rejected the return premium payment.

The reason why SLS tried to secretly make my H O payment again, even though they are not supposed to escrow my ins anymore is because SLS got caught making the entire payment and then billing me in my escrow monthly with additional illegal monthly fees saying the insurance was billing the fee. But this was a lie.

What SLS did not know was that I am my ins agent. I write my policy. So in Court when SLS said, the ins agent told them this, they were caught in a deliberate lie.

This is when I was able to get my H O ins out of my escrow.

14. However, SLS is now again deliberately mishandling the accounting of my taxes escrowed. This way SLS can again continue to rob my account of illegal fees and interest and Damage my credit and upset my mortgage ( and me ). 

Please CFPB, please I need SLS out of my escrow and I need my money SLS illegally charged in fees and interest returned. 

I ALSO NEED MY CREDIT REPORTING REPAIRED. 

I need your help. I am being again and again, continuously, robbed, mishandled, lied on and most of all I am being forced to pay this illegally operating, deliberately falsifying servicing entity. 

I need you to please, finally take drastic measures and remedy my situation. I need my escrow out. SLS has shown time and time again, continuously bad service, false accounting and fraudulent documents that keep me prey to their illegal acts. 

Please stop them. Help me to get my escrow out, this way my mortgage payment will always remain the same payment. I can finally stop being robbed of illegal fees and interest. I can finally build my credit and refinance into a conventional mortgage instead of being in constant fear of my current loan and at least sell my home when Im ready and not be forced. I have owned my home for over 17 years. I was already a victim of the XXXX XXXX scam then taken over and victimized by XXXX XXXX XXXXSLS. SLS HAS GRABBED HOLD OF MY MORTGAGE AND IS DELIBERATELY BRING SEVERE HARM. 

I truly believe this is their Specialized services for the bank. Please take drastic measures against SLS and remove my escrow, have the funds stolen from me returned due to SLS false accounting and repair my credit. Please.

I need your help. Please dont be lazy or pass on my issue. Please Also, when the XXXX XXXX  XXXX modified my mortgage away from countrywide the bank made me believe they lowered the interest rate for the modification, but XXXX XXXX XXXXXXXX actually took the difference in savings from the higher interest rate and applied it to a ballon, in turn, still making me pay the difference in rates by adding that amount I should have saved on the lower interest rate, to a ballon, therefore, I not only did not get a better interest rate and a better deal mortgage, I actually was hoodwinked into paying out more. This is why my mortgage and balloon is still sky-high and the balloon is getting bigger too. 

Then SLS placed me into a forbearance that I did not request that increased the mortgage balance before the mortgage modification and this gave the bank and SLS the extremely high mortgage balance for their eventual payout. 

I have been robbed by this mortgage and I want help and a hearing for relief and a financial final resolution. Please help me CFPB, I need your help. 



XXXX XXXX. 
XXXX cell XXXX XXXX XXXX XXXX XXXX XXXX, NY. XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation