Consumer complaint received 2026-04-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: MD

Complaint narrative:
FORMAL NOTICE OF COMPLAINT : DECEPTIVE MARKETING & PROMOTION NON-FULFILLMENT DATE : XX/XX/year> To : JPMorgan Chase Bank , N.A . XXXX XXXX XXXX XXXX of the President Regarding : Account Ending in XXXX, Refrence # XXXX : XXXX Refrence # XXXX : XXXX Failure to Honor {$400.00} New Customer Checking Bonus DESCRIPTION OF ISSUE I am writing to formally dispute the denial of a {$400.00} new account promotion. I opened my account under a specific marketing offer, which stated that a total of {$1000.00} in qualifying direct deposits would trigger a {$400.00} bonus within XXXX business days of completion. In which the email that I received clearly states that a tax refund is an eligible direct deposit requirement, in order for me to receive the new account bonus. I now feel like I have been lied to by JPMorgan Chase, and have fallen for opening an account under this specific promotion, in which the bank has failed to follow through with their own terms and credit me. Now that I have opened this account and have not received the bonus, I feel like I was stuck in a bait and switch tactic to get me to open this said account. EVIDENCE OF COMPLIANCE I have met the requirements as outlined in the official communication received from XXXX. Specifically : The Offer : The email explicitly defines " qualifying direct deposits '' to include tax refunds. I successfully deposited my tax refund into the account, meeting the {$1000.00} threshold. However, on XX/XX/XXXX, more than 15 days after the XX/XX/XXXX direct deposit, I spoke with XXXX supervisors in the Customer Service department who stated that tax refunds do not count toward the promotion, XXXX and XXXX, both from the Chase XXXX XXXX XXXX, This directly contradicts the legal written terms provided to me by Chase Bank, and in term caused me to open a new checking account. FEDERAL AND INDUSTRY REGULATORY CONCERNS The major discrepancy between Chases marketing materials and the internal enforcement by your customer service team constitutes FALSE AND DECEPTIVE MARKETING PRACTICES. Under the UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices ) standards, a financial institution must honor the terms presented in its promotional materials. I was appalled that after XXXX XXXX cases, countless conversations with employees who were incompetent with their own materials. XXXX hung up on by numerous supervisors, both on the customer care side and the XXXX leadership side. Chase Bank, you should be ashamed of your practices as a major financial industry leader ; this puts a bad taste in new consumers ' mouths. Your teams should all be working on communicating with each other and knowing what materials are being put into the hands of consumers before blatantly disregarding customer and consumer concerns. I, as a consumer, should not be forced to hold a major financial institution liable for its own regulatory requirements. Therefore, I decided to forward this complaint to the Consumer Financial Protection Bureau, as these matters need to be investigated, and regulatory punishments and potential fines need to be applied REQUESTED RESOLUTION I request that Chase Bank honor the original legal terms of their agreement and credit the {$400.00} bonus to my account immediately, as I have fulfilled the requirements as documented in your own email communication. I am also requesting the Consumer Financial Protection Bureau to launch an investigation into the deceptive practices of Chase Bank and issue any necessary monetary fines to this major corporation pursuant to any violation of federal regulations.

Company response to consumer: Closed with explanation