Consumer complaint received 2024-02-23 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: FL

Complaint narrative:
Yes, I was making a simple transaction and about 5 to 7 minutes later I noticed the email banner which I normally do not pay attention to anything because I havent ever worried about money but I saw it and it said XXXXXXXX XXXX and I was like what so obviously I opened the email and Instead of selling the couple XXXXXXXX XXXX that I was brokering to get {$130.00} for XXXX. It was on XX/XX/XXXX. They sold my whole stock portfolio which is something Ive been holding onto for over two years so of course I immediately went onto the Robinhood app because thats the only way you can contact them. They have no incoming phone call phone calls and you have to go through the app and request them to call you so I immediately did that. Theres a little banner that pops up it says this is the number in line youre waiting for this is the number that will be calling you. You should not ever answer a call from Robinhood, but from this number so when he called me, I felt safe so I told the employee why had happened and I said I need my stock back like all of it immediately because I did not sell all my stock in fact the day before I just invested another XXXX XXXX into it why would I turn around and sell it for XXXX XXXX XXXX XXXXXXXX Anyway he said oh dont worry maam I can fix this for you but because of the circumstance, Im going to have to do it from the originating IP address now I XXXX XXXX XXXXXXXX  so for someone to say that to me was not a red flag because I do XXXX, all the time so I wasnt scared or worried about it whatsoever like I he made me feel safe and that he was gon na handle everything. He made promises that he could fix my account back to how it was before the error happened and like it was already like late in the afternoon so about XXXX XXXX  he finally like says you know that hes gon na let it do whatever its got ta do XXXX  that he will call me back first thing in the XXXX at XXXX XXXX which she did like XXXX on the dot and he said that in order for him to buy the stock back and put it back into my account that he was going to have to buy it in bitcoin and then as he started telling me this stuff, I then started feeling weird although he did call me from the same number the trusted number that Robinhood says the trust But he started saying asking me other questions and basically said that he will call me back in a couple hours and let me know that everything was done so immediately like I hurried off the phone and I called Robinhood back and spoke to somebody and they were like oh Im so sorry you are a victim of scam you you shouldnt have given them any of your information and I said I am not falling victim to scam. I requested a call back through the app and he called me from your trusted number. It is one of your employees not a scammer. He may be a scammer and yall may let him get away with it, but he was your employee. He worked for you a financial institution that is insured with FDIC and I trusted that, and they just refuse to take any accountability whatsoever. I have my call log my phone bill showing that it was in fact him calling me from their number and he made me believe that he was gon na fix everything and make it all OK. If they try to say I was scammed and they arent liable then that means they have security breach! The call was requested from in App and response call from in App with the XXXX XXXX that it was Robinhood calling because I had requested a call they had an employee fraud me period Now I read that they had this done to them!! Wow XXXX XXXX XXXX XXXX Exactly the same

Company response to consumer: Closed with explanation