Consumer complaint received 2021-07-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: AMERICAN EXPRESS COMPANY
State: PR

Complaint narrative:
American Express recent response to my complaint number XXXX, does not include the following : 1. American Express sent a letter, that I never received, through the XXXX XXXX XXXX, answering my CFPB complaint filed here CFPB Ref No : XXXX, also included another letter in response to the following CFPB complaint I filed because the problem was unsolved, just like now years after. CFPB Ref No : XXXX XXXX. 

2. American Express does not include anything about what I was complaining about in my complaints : By the time I filed my next complaint, after CFPB Ref No : XXXX XXXX, I was still complaining that American Express was reporting my faxes were not received by them at all, about American Express bad practices of calling from unknown phone numbers that do not appear at the cell phone bill statement land line phone statement, as shown in the included copy of my Consumer Response here, attached. 

3. American Express as well as the CFPB received evidence mainly through here at the C.F.P.B. on my part, that I was not going to answer unknown phone calls that do not appear on the cell phone statement or land line statement as coming from them, instead I kept using the CFPB, because I already made too many phone calls to them, and sent the faxes that by this date, and this was XX/XX/XXXX, was still reported as not received by American Express, no matter their included letter response, XX/XX/XXXX and XX/XX/XXXX dates, I was still reporting by those dates here at the CFPB that American Express was saying they did not had my faxes, no matter my online chats and phone calls to them. 

4. This letter also include evidence received yesterday, XX/XX/XXXX, as shown at the U.S.P.S. Informed Delivery website under my name and address, that American Express is still using regular mail to send letters to me. 
They never used certified mail with me, those letters from the year XXXX might be authentic, but that does not prove that they actually sent those letters to me back then, I was still complaining here that they were reporting my faxes as not received. 

5. I am including evidence that the Mortgage Loan reported back then that was made by my Parents, was actually made, I even reported the exact way I was going to pay to them, which does not compare to their bad costumer service, which is no customer service at all : What was the problem they had, when they decided not to call to our Residence from an officially recognized American Express phone number that could be seen at the telephone or cell phone statements?. 
Not even that was granted by them, as if they were hiding something else. 
But nobody did anything, including here at the CFPB. 

6. I will not accept their {$500.00} credit card as a repair regaining my membership, while they still keep my credit report unfairly damaged against the Fair Credit Reporting Act and the Fair Debt Collection Practices Act.. I do not trust American Express criteria for determinations when they ignore this Laws, and also, basic things about good costumer service, as their XXXX XXXX XXXX too low consumer reviews ratings show, no matter the XXXX gives them A+. That is why we do not use the XXXX. anymore.

Company response to consumer: Closed with explanation