Consumer complaint received 2025-11-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: GOLDMAN SACHS BANK USA
State: NY

Complaint narrative:
CFPB COMPLAINT LETTER DEMAND FOR REMOVAL OF INACCURATE XXXX LATE PAYMENT Creditor : Apple Card / Goldman Sachs Bank USA XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date : XX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Re : Apple Card / Goldman Sachs Bank USA XXXX XXXX Late Payment Reporting in Violation of FCRA, TILA, and Regulation Z To Whom It May Concern : I am filing a formal complaint against Apple Card / Goldman Sachs Bank USA for the false, inaccurate, and unverified reporting of a XXXX late payment on my Apple Card. This reporting is factually incorrect, has not been properly validated, and constitutes multiple violations of the Fair Credit Reporting Act ( FCRA ), the Truth in Lending Act ( TILA ), and Regulation Z.

1. Nature of Violation Apple Card/ Goldman Sachs is reporting that I was 30 days delinquent on a payment, which is categorically untrue. At no point was my payment 30 days past due under the creditors own billing cycle, grace period, residual interest process, or payment posting timelines.

The furnisher has failed to provide any documentation supporting its claim. No billing statement, internal record, or system audit trail has been provided to legally substantiate a 30-day delinquency.

This constitutes illegal reporting of information known to be false, prohibited under FCRA 623 ( a ) ( 1 ) ( A ).

2. Specific Legal Violations by Apple Card / Goldman Sachs FCRA Violations FCRA 623 ( a ) ( 1 ) ( A ) Furnishers may NOT report information th
ey know or should know is inaccurate.

FCRA 623 ( a ) ( 2 ) Furnishers must correct and update incomplete or inaccurate information.

FCRA 611 ( a ) Upon dispute, information must be verified with competent evidence or removed.

FCRA 607 ( b ) Requires maximum possible accuracy.

Goldman Sachs has not produced any such verification.

TILA / Regulation Z Violations 12 CFR 1026.5 ( b ) ( 2 ) Creditors must accurately disclose billing periods and due dates.

12 CFR 1026.7 ( b ) Monthly statements must clearly show the amount due and timing.

12 CFR 1026.10 Payment crediting rules must be followed with accuracy.

12 CFR 1026.12 & 1026.13 Errors in billing and crediting must be corrected promptly. 

If Apple Card applied residual interest, payment cutoff issues, or system delays and then reported a late payment, that is a Regulation Z violation.

3. Damages Caused by Apple Card / Goldman Sachs This false negative reporting has materially damaged me : Lowered credit scores at all three bureaus Damaged creditworthiness Denied or restricted credit opportunities Increased interest rates and insurance premiums The harm is a direct result of Apple Cards inaccurate and unverified reporting.

4. Requested Action From the CFPB I am requesting that the CFPB require Apple Card / Goldman Sachs to : 1. Provide complete documentation validating the alleged XXXX delinquency, including : Payment histories Billing statements Payment crediting logs Internal account notes System records showing exactly how they concluded a 30-day delinquency occurred 2. Explain whether residual interest, system posting delays, or incorrect internal coding contributed to the error.

3. If Apple Card / Goldman Sachs can not provide competent evidence, I request : Immediate deletion of the XXXX late payment from XXXX XXXX XXXX XXXX Account updated to Paid on Time / Never Late Written confirmation of compliance XXXX. XXXX XXXX XXXX reporting practices, as this is a known issue affecting many consumers.

Conclusion Apple Card / Goldman Sachs has reported a false, unverified, and unlawful XXXX late payment. Under FCRA, TILA, and Regulation Z, this information must be either fully validated or removed immediately. 

I request a full investigation by the CFPB and appropriate regulatory action. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation