Consumer complaint received 2024-12-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
[ XXXX A XXXX ] [ XXXX XXXX XXXX XXXX, XXXX XXXXXXXX ] [ XXXX, Ga, XXXX ] [ XXXX ] [ XXXX ] Date : XXXX Navy Federal Credit Union [ XXXX XXXX XXXX XXXX XXXX [ XXXX, Fl, XXXX ] Subject : Cease and Desist, Demand for Resolution, and Restitution for Violations of FCRA, FDCPA, FTC Regulations, and Constitutional Due Process To Whom It May Concern, I am writing to formally demand that Navy Federal Credit Union immediately cease and desist from further violations of my rights under the Fair Credit Reporting Act ( FCRA ), the Federal Trade Commission ( FTC ) Act, the Fair Debt Collection Practices Act ( FDCPA ), and my constitutional right to due process. This letter also serves as a demand for resolution and restitution regarding Navy Federals handling of 40 fraudulent checks that were improperly deposited into my checking and savings accounts without my authorization. 

Violations and Points of Concern XXXX. Failure to Verify and Provide Method of Verification Despite my repeated requests for verification of these transactions and the method used to verify them, Navy Federal has failed or refused to provide this information, as required under FCRA and FTC guidelines. This lack of compliance demonstrates an egregious disregard for federal statutes designed to protect consumers from fraudulent and unauthorized transactions.

2. Improper Acceptance and Handling of Fraudulent Checks Navy Federal accepted and deposited 40 fraudulent checks into my accounts, which I did not authorize. This negligence has caused financial harm, including penalties attributed to me for returned checks that I neither endorsed nor approved.

3. Violation of Due Process By attributing responsibility and penalties to me without providing adequate evidence, verification, or the opportunity for me to contest these charges, Navy Federal has violated my constitutional right to due process.

4. Unlawful Attribution of Penalty Fees The imposition of penalty fees on my accounts as a result of these fraudulent transactions further violates the FDCPA and FTC rules, which prohibit unfair or deceptive practices in the handling of consumer accounts.

5. Inadequate Response to Verification Requests Further, I note that in the correspondence received from Navy Federal on [ XXXX of receipt of correspondence ], the provided Verification of Debt ( VOD ) was wholly insufficient. The response contained only : My prior complaints to several regulators, My normal monthly statements, showing the fraudulent deposits and returns, and A copy of my account contract. 
The XXXX did not include the requested video evidence or investigation documents that detail : The results of the investigation into who appeared on video depositing the checks, and The steps taken to identify the cause or location of the breach into my account, which has occurred multiple times. 
This lack of transparency and failure to provide relevant investigative documentation further exacerbates the harm I have suffered and highlights Navy Federals failure to act in good faith.

Demands To resolve this matter, I demand the following actions be taken immediately : 1. Cease and Desist Navy Federal must immediately cease all actions attributing responsibility or penalties to me for these fraudulent checks.

2. Verification and Method of Verification Provide a detailed explanation of the verification process used to accept and deposit these fraudulent checks, including documentation and any communications related to the transactions.

3. Restitution and Resolution Reverse all penalty fees and charges applied to my accounts. 
Restore my accounts to the financial state they were in prior to these transactions. 
Provide compensation for any damages I have incurred, including financial and reputational harm. 
XXXX. Production of Investigative Documentation Deliver all requested documentation regarding the investigation, including any video evidence of the deposits and all steps taken to identify the source and method of the breach of my accounts. 
XXXX. Confirmation of Action Provide written confirmation of the actions taken to resolve this matter within 15 days of receiving this letter. 

XXXX Notice XXXXXXXX XXXX XXXXXXXX : " Due process violations by the creditor empower me to counterclaim for any harm suffered due to their actions. '' XXXXXXXX XXXX XXXX XXXX  : " My right to privacy protects me from unjust claims, and I seek recovery of any improper charges. '' TILA : Bad faith actions by the creditor allow me to counterclaim for damages and seek compensation for losses incurred. '' FCRA XXXX09 ( a ) : " Without proper verification of the reporting entity, I dispute the legitimacy of the debt and demand recourse. '' 2,052 FCRA 611 ( a ) : " Failure to validate the debt removes any obligation on my part, allowing for a complete recoup of funds. '' TILA : '' Any failure to disclose terms voids the agreement, enabling me to recoup funds associated with the unsubstantiated claim. '' Failure to comply with these demands will leave me no choice but to pursue all legal remedies available to me. This includes filing complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and my state Attorney Generals office, as well as initiating legal proceedings for damages caused by Navy Federals actions.

I trust Navy Federal will take this matter seriously and act promptly to address these concerns. I reserve all rights under applicable laws. 

Sincerely, [ XXXX XXXX XXXX ]

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation