Consumer complaint received 2026-06-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Bridge IT, Inc.
State: TX

Complaint narrative:
COMPANY : Brigit, XXXX XXXX NY XXXX, XXXX SUPPORT TICKET : XXXX WHAT HAPPENED : I have been paying my Brigit XXXX XXXX loan early every month since XX/XX/year> using my XXXX debit card ending in XXXX. Every prior payment processed successfully same day via debit card. My XX/XX/year> payment due date is XX/XX/year>. On XX/XX/year> after XXXX I tapped Pay Now in the Brigit app. The app presented ONE payment option only my XXXX debit card ending in XXXX stating we will automatically withdraw {$25.00} from your XXXX ending in XXXX. I confirmed. The app showed SUCCESS. I went to bed believing my XX/XX/XXXX payment was complete. XXXX XXXX confirmed nothing was attempted on my debit card on XX/XX/XXXX. The Success confirmation was completely false. On XX/XX/year> Brigit ran ACH from my checking account ending in XXXX. I never authorized ACH. The Brigit app early payment screen presents no ACH option debit card ending in XXXX is the only payment method shown. I could not have authorized what was never offered. Brigit 's own autopay from checking account only triggers approximately 2-3 days before the due date meaning XX/XX/XXXX or XXXX for a XX/XX/XXXX due date. Brigit ran ACH 11 days early on a manual early payment with zero authorization. On XX/XX/year> at XXXX XXXX Brigit attempted my debit card ending in XXXX without my authorization. Declined. XXXX XXXX sent an official high priority notification confirming the debit card decline. Brigit never notified me. On XX/XX/year> at XXXX XXXX while I was asleep Brigit made a third unauthorized attempt on my debit card ending in XXXX. Declined again. XXXX XXXX sent another official notification. Brigit never notified me of this attempt either. I only discovered all three failed attempts by accidentally checking my XXXX XXXX app notifications. Brigit sent zero notifications about any failed payment at any time. Brigit then falsely characterized my account as past due when my due date was still 8 days away. Brigit 's customer service representative XXXX provided multiple written responses in support ticket XXXX containing the following provable false statements wrong date of XX/XX/XXXX when payment was XX/XX/XXXX, wrong retry date of XX/XX/XXXX when XXXX XXXX confirms XX/XX/XXXX, claimed decline came from bank 's side when XXXX XXXX has no ACH decline record from Brigit, claimed debit card can not be used for installment payments while Brigit 's own app simultaneously offered debit card payment, and blamed me for making multiple attempts when I made only XXXX attempt and was asleep during the XXXX XXXX attempt. On XX/XX/year> XXXX finally admitted in writing that the first attempt was from account ending in XXXX my checking account confirming the unauthorized ACH substitution. VIOLATIONS : Unauthorized electronic fund transfer Brigit ran ACH from checking account when only debit card was authorized and presented as the only option in their own app False Success confirmation XXXX XXXX confirmed nothing was attempted on XX/XX/XXXX XXXX unauthorized retry attempts on XX/XX/XXXX and XX/XX/XXXX without my knowledge or consent Failure to notify of any failed transactions in violation of Regulation E False past due characterization 8 days before actual due date Multiple provably false written statements to consumer Unauthorized sharing of financial account data with undisclosed third party payment processors in potential violation of the Gramm-Leach-Bliley Act!

Company response to consumer: Closed with explanation