Consumer complaint received 2026-02-05 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — Paying off the loan
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL

Complaint narrative:
SECOND NOTICE OF ERROR & SUPPLEMENTAL REQUEST FOR INFORMATION Pursuant to RESPA ( 12 U.S.C. 2605 ; 12 C.F.R. 1024.35 & 1024.36 ) Date : XXXX ___, XXXX VIA CERTIFIED MAIL RETURN RECEIPT REQUESTED Select Portfolio Servicing , Inc .

Attn : Notice of Error / Request for Information / Qualified Written Request XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Re : Second Notice of Error & Supplemental Request for Information Borrower : XXXX XXXX Loan Number : XXXX Property : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX NOTICE OF ERROR This correspondence constitutes a Second Notice of Error under the Real Estate Settlement Procedures Act ( RESPA ) and its implementing regulations. It is submitted in response to Select Portfolio Servicing , Inc.s prior correspondence and its XX/XX/XXXX response to the Consumer Financial Protection Bureau .

Despite prior inquiries, material errors and unresolved discrepancies remain regarding insurance proceeds, escrow accounting, and disbursement of claim funds related to the above-referenced property.

INSURANCE CLAIM FUNDS DISPUTED DISBURSEMENT SPS asserts that a total of {$130000.00} in insurance proceeds was deposited into restricted escrow and that {$60000.00} has been disbursed to me, leaving a balance of {$75000.00} held by SPS.

SPS further asserts that these disbursements consist of : {$20000.00} issued on XX/XX/XXXX, which I acknowledge receiving, and {$40000.00} allegedly issued on XX/XX/XXXX, which I did not receive, deposit, negotiate, or endorse.

There is no corresponding {$40000.00} deposit in my bank records, and SPS has provided no proof of delivery, endorsement, negotiation, or reissuance of such funds. The check number SPS references does not match any check deposited or returned by me. Treating this amount as disbursed without evidence of receipt or negotiation constitutes a material servicing error.

FAILURE TO RECONCILE OR PROVIDE SUPPORTING DOCUMENTATION To date, SPS has failed to provide : Proof of mailing of the alleged {$40000.00} check Proof of endorsement or negotiation Evidence the funds were received by me A reconciliation explaining the discrepancy between SPSs internal records and bank verification Issued does not equate to received or negotiated, and SPSs continued reliance on internal accounting entries without supporting proof is improper.

IMPROPER WITHHOLDING OF INSURANCE FUNDS SPS continues to withhold remaining insurance proceeds while conditioning release on loan reinstatement or loss-mitigation approval, despite unresolved errors in prior disbursements and despite the property being partially demolished rather than restored to habitable condition.

REQUEST FOR INFORMATION Pursuant to 12 C.F.R. 1024.36, I hereby request the following : 1. Proof of mailing and delivery for the alleged {$40000.00} check 2. Evidence of endorsement or negotiation of said check 3. A complete escrow transaction history for all insurance proceeds 4. Copies of any checks issued, including front and back images 5. An explanation reconciling SPSs records with bank verification 6. Confirmation of how SPS distinguishes between issued versus negotiated funds NOTICE OF CONTINUING ERROR Until these discrepancies are resolved and supported by documentation, SPSs handling of insurance proceeds remains inaccurate and in violation of RESPA servicing requirements. This Notice is submitted to preserve my rights and to ensure a complete and accurate record.

Please provide a written response within the timeframes required by law. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation