Consumer complaint received 2025-08-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
Dear CFPB, I am filing this complaint regarding an inaccurate and potentially unlawful credit reporting by XXXX XXXX XXXX  on my consumer credit file. 

The account in question has been closed and sold to another entity, yet XXXX XXXX XXXX  continues to report it in a manner that is misleading and harmful to my credit profile. This reporting is not only factually inaccurate but may also be in violation of several provisions of federal law. 

1. Violation of the Fair Credit Reporting Act ( FCRA ) Under 15 U.S.C. s 1681s-2 ( a ) ( 1 ) ( A ), furnishers of information to consumer reporting agencies must not furnish information that they know or reasonably should know is inaccurate. 

XXXX XXXX XXXX  continues to report a closed and sold account as if it is still active under their control. 

This misrepresentation can mislead potential creditors and is not reflective of the current, accurate status of the account. 

Under 15 U.S.C. s 1681s-2 ( a ) ( 2 ), furnishers must update and correct information that is incomplete or inaccurate. Continuing to report an account as open, active, or otherwise under their ownership after sale violates this provision.

2. Violation of FCRA s 1681i ( Reinvestigation Requirement ) If I have disputed this account with the credit reporting agencies, they are required to conduct a reasonable reinvestigation within 30 days. Reporting the account inaccurately after a dispute has been filed can constitute noncompliance with 15 U.S.C. 1681i ( a ).

3. Violation of FCRA s 1681e ( b ) ( Maximum Possible Accuracy ) Consumer reporting agencies are required to follow reasonable procedures to assure maximum possible accuracy of information. Continuing to publish outdated and misleading information fails this standard. 

4. Potential Violation of the Fair Debt Collection Practices Act ( FDCPA ) If XXXX XXXX XXXX, or a debt collector they sold the account to, is furnishing this inaccurate information in connection with debt collection, this may also constitute a violation of 15 U.S.C. 1692e ( 8 ), which prohibits communicating false credit information, including failing to communicate that a debt is disputed or inaccurately portraying its status.

Harm Caused This false reporting has lowered my credit score, misrepresented my financial standing to potential creditors, and caused me XXXX XXXX  due to the misleading portrayal of my payment history and account status.

Requested Resolution I am requesting that the CFPB : Investigate XXXX XXXX XXXX continued inaccurate reporting of this closed and sold account. 

Require XXXX XXXX XXXX  to delete or correct the account to reflect the accurate status ( Closed/Sold, {$0.00} balance, no ongoing responsibility ). 

Ensure compliance with the FCRA and FDCPA to prevent future inaccurate reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation