Consumer complaint received 2024-07-19 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION

Complaint narrative:
We had issued a PO to a company called XXXX XXXX XXXX XXXX and the products have to be shipped to our End user inXXXX and they are the XXXX XXXX XXXX XXXX. The products valued at XXXX USD. After our PO issuance we received theinvoice on XX/XX/year> from XXXX who was the person we were in touch with from the fi rst. They gavethe banking details ( XXXX bank account - no XXXX ) on XX/XX/year>. But on XX/XX/year> we received email from the same personsaying that the XXXX account was on hold due to audit and they asked to transfer to a personal account and this email came XXXX. We did not notice this small difference on the email as everything else looked same. Due to XXXX XXXX XXXX we waited to pay later. Also we were not willing to pay to an Individual account for a business transaction. The individualaccount details provided by the fraudster are as below below XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  We checked andwe didnt pay to the above account as per our company policy and as per our bank policy. So we waited for them to reply. Meanwhilewe got reminder from actual XXXX for payment and immediately we also got another reminder from fraudster to ignore the otheremail and asked us to pay to the individual bank account ( XXXXXXXX XXXX ) They gave the below details of the individual person whomthey said as the PrincipalFull Name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Purpose of Payment : Quote and invoice Againwe didnt want to pay this because it sounded very absurd. So we kept the payment on hold and later on XXXX XX/XX/year> aftercontinuous follow ups we received email from the fraudster with the new company bank details as below. Banking Information forWire Payments Truist Bank XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  So we thought that they opened a new legit bank account itself as the namewas the same as we wanted and we made the fund transfer on XX/XX/year> itself. The fraudster confi rmed the receipt of the paymenton XX/XX/year> which is a long time for a payment to refl ect on the account. Any how we wanted to deliver the items to our end useras soon as possible. And on XX/XX/year> we received email from original XXXX for the payment reminder and then we got to knowthat we were scammed. The original XXXX reached our the TRUIST bank and helped to lock the account XXXX and wehave also raised a money recall from our bank XXXX. It was said that the account name for the number XXXX is notXXXX XXXXXXXX XXXX XXXX XXXX at all and hence we request your support to retrieve our money back as soon as possible. This is alsounexpected from a US based company as we always think that US companies are always highly secured. But knowing the fact thatan US company email being hacked and we being scammed we are now very much worried to do any more transactions. This isalso a big threat to the US company XXXX XXXX XXXX XXXX XXXX because the fraudster could have done the same with others also. We request your immediate support.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation