Consumer complaint received 2025-09-02 00:00:00
Product: Debt collection — I do not know
Issue: Electronic communications — Frequent or repeated messages
Company: FISERV FINXACT CORE
State: TX

Complaint narrative:
I have had repeated issues contacting my representative since the beginning of my service. 

On XXXX XXXX. I asked for the terms and cost breakdown, and received no response. On XX/XX/XXXX you contacted me as his supervisor and assured me I would hear from him. I do not have any email correspondence regarding any of my concerns. I do not recall even signing the contract since one was never provided at that time. 

On XX/XX/2025, I contacted XXXX XXXX and asked once again for our contract. He assured me he would send it. I advised him my DBA XXXXXXXX XXXX XXXX  XXXX was no longer in business. I inquired as to if we could switch it to another DBA, and convert the software to the auto industry. He assured me this was possible and he would set it up for me. He advised that in 3 days someone would call to do the conversion. 

On XX/XX/2025, I again called him and was unable to reach him directly. I then called customer service and they advised me I needed to speak to tech support. After speaking to tech support I was advised it was not possible to convert the software and it would require setting up a new account. I advised that XXXX was supposed to have done that and canceled the other. I was told they had it as a separate location within the same industry, and I would have to contact customer service. 

I logged in to my account and there were two accounts, one under my LLC and one under my XXXX XXXXXXXX XXXX XXXX XXXX. I declined to accept the billing terms on the new LLC account, so I could not access the LLC. I once again spoke to customer service and they also stated we now had two accounts and listed two locations. At this point I made the decision to cancel any and all accounts due to the negligent and unapproved changes that were not what we discussed. They told me I needed to speak to XXXX XXXX. 

I contacted them and was told I would have to pay XXXX for the remaining months on the contract. I was confused by this because again I had never received the contract and was assuming we had a month to month agreement or at minimum a year. I was told it was a 48 month contract and I had two locations,. ie two contracts This is inaccurate and again not what was discussed. They advised me to discuss it with my representative. 

I again tried to reach XXXX but could not, I called Customer service and she ( XXXX ) advised she was trying to reach him on the internal message board that it was urgent and he was not responding, she also tried his extension, and I believe sent an internal email. She advised me that I had to go through my representative to correct or make any changes or even to cancel. She would have him call back. He did not. 

On XX/XX/XXXX, XXXX, and XXXX, XXXX I again tried to reach him, and even submitted a request to terminate through the dashboard. 

I need to know how to send the equipment back and how to be removed entirely with no further obligation. 
If necessary I am prepared to retain legal counsel for remedy. 

I have also planned to file a formal complaint with the Consumer Financial Protection Bureau. 

All I want is to return the equipment and be released from any and all obligations, due to the negligence of my representative.

Company response to consumer: Closed with explanation