Consumer complaint received 2025-01-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FinCo Services Inc DBA Current
State: IL

Complaint narrative:
XXXX of XXXX [ Current ] Re : An Update on Your Dispute XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXX/XX/year>, XXXX ( XXXX days ago ) to me XXXX XXXX  - Please type your reply above this line XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hi XXXX, Thank you for reaching out to us. 

We looked into this for you, and we were able to confirm that your dispute claim has already been completed. The findings of the investigation concluded that there was no error found. This means that, unfortunately, no credit will be issued to you and this matter is now considered closed. Were sorry this was not resolved in your favor but let us know if there is anything else we can assist you with. 

You have a right to request a copy of the documents relied upon in the investigation determination. You may request a copy of the documents or written explanation used in determining the final outcome of the investigation at XXXX. If you require further assistance, please reply to this email. 

Regards, XXXX XXXX XXXX XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX XX/XX/year> Customer Service Department Current Bank XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  NY XXXX cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ND XXXX ( XXXX ) XXXX Subject : Formal XXXX for XXXX and XXXX XXXX XXXX XXXX XXXX Dear Current Bank Customer Service XXXX I am writing to formally raise concerns about your handling of a dispute involving several transactions with the merchant XXXX XXXX XXXX The transactions in question are as follows : * Transaction Dates and Amounts : ** XX/XX/year> : {$5.00} ** XX/XX/year> : {$10.00} ** XX/XX/year> : {$10.00} The dispute for the XX/XX/XXXX and XXXX transactions was opened on XX/XX/year>, and closed on XX/XX/year>, without a satisfactory resolution. This is particularly troubling as a previous dispute involving the same merchant, dated XX/XX/year>, was resolved in my favor under nearly identical circumstances. 

To date, neither XXXX XXXX nor your office has provided proof or documentation to substantiate these charges or explain the basis for your decision to deny my claim. Specifically, I request the following documentation : XXXX. Proof of Transaction Authorization : Any records or evidence indicating that I authorized these transactions. 
XXXX. Documentation of the Investigation Process : Detailed records of how my dispute was reviewed and the criteria used to arrive at your decision. 
XXXX. Relevant Terms and Conditions : Any policies or agreements cited in justifying the denial of my claim. 

The lack of transparency in your decision-making process undermines my confidence in the fairness of your dispute resolution procedures. It also raises questions about compliance with consumer protection laws, including : * Regulation E ( Electronic Fund Transfer Act ) : This law requires prompt and thorough investigation of disputed transactions, including providing provisional credit when necessary, and obligates the bank to disclose the results of the investigation. 
* Fair Credit Billing Act ( FCBA ) : While primarily for credit cards, the principles of transparency and fair handling of disputes are equally applicable to this case. 

I request that your team, including the XXXX XXXX XXXX XXXX XXXX, re-examine this matter thoroughly and ensure it is handled in accordance with these legal obligations. Failure to provide the requested documentation or a satisfactory resolution within 15 days of this letter may leave me no choice but to escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ) or other regulatory authorities. 

Please prioritize this matter and provide me with the requested documentation as soon as possible. I look forward to your prompt response. 

Sincerely, XXXX XXXX This email is a service from Current. Delivered by XXXX [ XXXX ] XXXX XXXX XXXX Sat, XX/XX/year>, XXXX ( 5 days ago ) to disputes XXXX ( Current XXXX ) XX/XX/year>, XXXX ( XXXX days ago ) to me XXXX XXXX XXXX Please type your reply above this line - XXXX XXXX XXXXXXXX ( Current ) XX/XX/year>, XXXXXXXX XXXX Hi XXXX, Thanks for reaching XXXX. It looks like weve already received your inquiry regarding this concern. Please refer to our previous email response and dont hesitate to let us know if you have any followup questions. 

Best Regards, XXXX XXXX XXXX XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Current Support ) XXXX Date : XXXX XX/XX/year> at XXXX Subject : [ Current ] Re : An Update on Your Dispute To : XXXX XXXX XXXXXXXX XXXX XXXX - Please type your reply above this line - XXXX XXXX XXXXXXXX ( Current ) XX/XX/year>, XXXXXXXX XXXX  Hi XXXX, Thank you for reaching out to us. 

We looked into this for you, and we were able to confirm that your dispute claim has already been completed. The findings of the investigation concluded that there was no error found. This means that, unfortunately, no credit will be issued to you and this matter is now considered closed. Were sorry this was not resolved in your favor but let us know if there is anything else we can assist you with. 

You have a right to request a copy of the documents relied upon in the investigation determination. You may request a copy of the documents or written explanation used in determining the final outcome of the investigation at XXXX. If you require further assistance, please reply to this email. 

Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Formal Claim for Documentation and Review of Mishandled Disputed Transactions Dear Current Bank Customer Service, I am writing to formally raise concerns about your handling of a dispute involving several transactions with the merchant XXXX XXXX. The transactions in question are as follows : * Transaction Dates and Amounts : ** XX/XX/year> : {$5.00} ** XX/XX/year> : {$10.00} ** XX/XX/year> : {$10.00} The dispute for the XX/XX/XXXX and XXXX transactions was opened on XX/XX/year>, and closed on XX/XX/year>, without a satisfactory resolution. This is particularly troubling as a previous dispute involving the same merchant, dated XX/XX/year>, was resolved in my favor under nearly identical circumstances. 

To date, neither XXXX XXXX nor your office has provided proof or documentation to substantiate these charges or explain the basis for your decision to deny my claim. Specifically, I request the following documentation : XXXX. Proof of XXXX XXXX : Any records or evidence indicating that I authorized these transactions. 
XXXX. Documentation of the Investigation Process : Detailed records of how my dispute was reviewed and the criteria used to arrive at your decision. 
XXXX. Relevant Terms and Conditions : Any policies or agreements cited in justifying the denial of my claim. 

The lack of transparency in your decision-making process undermines my confidence in the fairness of your dispute resolution procedures. It also raises questions about compliance with consumer protection laws, including : * Regulation E ( Electronic Fund Transfer Act ) : This law requires prompt and thorough investigation of disputed transactions, including providing provisional credit when necessary, and obligates the bank to disclose the results of the investigation. 
* Fair Credit Billing Act ( FCBA ) : While primarily for credit cards, the principles of transparency and fair handling of disputes are equally applicable to this case. 

I request that your team, including the XXXXXXXX XXXX XXXX XXXXXXXX XXXX, re-examine this matter thoroughly and ensure it is handled in accordance with these legal obligations. Failure to provide the requested documentation or a satisfactory resolution within 15 days of this letter may leave me no choice but to escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ) or other regulatory authorities. 

Please prioritize this matter and provide me with the requested documentation as soon as possible. I look forward to your prompt response. 

Sincerely, XXXX XXXX This email is a service from Current. Delivered by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  [ XXXX ]

Company response to consumer: Closed with explanation