Consumer complaint received 2024-09-16 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Americas Car-Mart, Inc.
State: OK

Complaint narrative:
Carmart in XXXX, Ok I have written up a formal grievance against Car- Marts fraudulent business practices in XXXX XXXX Oklahoma as well as those involved which are XXXX General manager XXXX and the maintenance guy and whomever had a hand in these Practices. I have documentation for everything I'm about to explain and many other evidence including witness. 

I am leasing a car from you guys in XXXX, Ok From the beginning the car had many major problems that deemed the car unsafe for the road like loud rattle sounds under the car, vent blower did not work, the right front wheel was coming off, the shaft needed to be replaced, the air did not blow cold, the computer was draining the battery overnight. I would take the car into Car-mart and it would come back with another issue that needed to be fixed. 

I could go on and on with documents along with phone calls. Over XXXX phone calls and counting .... from me to call market if I show you my phone documents. One unparticular problem was it was running hot and rattling under the hood got louder then it started running hot. I`ve had other shops look at the car but many would not touch that issue because the car is leased. The XXXX XXXX  says it has XXXX deadly recalls on it. 


One particular issue was it was running hot. I had the car towed to XXXX 's and they ran a engine test that cost me {$140.00} dollars. They said the engine has a crack in it and that it will only get worst. 
They said that's the reason the air kept going in and out. They told me the engine will cost XXXX and the labor XXXX. I have already paid over XXXX on the car. I owe another XXXX. 
I never missed a payment never been late on one. I took my car back to Car-Mart and they said there is no crack and the air works and that it is not running hot. They also said my service agreement is void. I have been complaining about this problem since the beginning and the only thing they did to remedy it was put Freon in the car. 
I looked at the XXXX XXXX there is no evidence that they tried to fix the main issue. They just keep giving the car back to me so the service agreement will run out. 

I asked for another car they said they can't do that. They said I can do a voluntary repo or a involuntary repo. That will mess my credit up and drive me deep into poverty. That will stop others from leasing me a car. I just want a car that works especially since I'm paying {$20000.00} for it. I have the XXXX XXXX 

XXXX and XXXX will not help me. This is fraud and unlawful what is happening to me. Car-Mart continues to run me in circles and kept lying about fixing my car. Drained the time of the service agreement out. Still did not fix it then XXXX said ... ..Its to late your out of your service agreement. These bad business deals are ruining people 's livelihood. Their are many other things I can tell you about how one of the employees said a XXXX slur over the phone during a conversation about these issues. 


I kept up all the basic maintenance on the car. I did my part of the contract. Can you put this email in the hands of someone who can help me! 
I want Car-Mart to be fair with me and stop brushing the issues under the rug. I want them to stop putting band-aids on the issues and fix them. I want them to stop breaking more things on the car when I get it back. I want a fair trade. I want to be compensated for all 4 months of me ubering back and forth to work because Car-Mart had my car. I want a better working car or all my money back. This is my formal complaint. 
Carmart has had my car for 4 months now And the never fixed the problem

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation