Consumer complaint received 2025-10-22 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Information belongs to someone else
Company: Maximus Federal Services, Inc.
State: TX

Complaint narrative:
Seeking advice/ help as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  This non for profit university has a deep history of deception and unethical standards as I discovered on XX/XX/year> my identity and personal information was used to fraudulently enroll at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Through this enrollment, the scammer obtained XXXX student loans and XXXX XXXX XXXX totaling over {$10000.00}. I have reported this to all bureaus, agencies, governing bodies, creditors, ect. and as a former speech & debate nerd I have not stopped searching and learning as much as I can about the private university and the very much for-profit private business that owns and operates much of its functions- XXXX XXXX XXXX XXXX XXXX A quick internet search will pull up a multitude of news reports and lawsuits involving XXXX schemes, a hefty XXXX XXXX of XXXX XXXX XXXX for misrepresentation of costs, FTC suit for illegal telemarketing and deceptive advertising. This is the largest XXXX university in the XXXX. The XXXX dispersed the most XXXX XXXX XXXX XXXX of all institutions participating in the programs from XXXX. XXXX typically enrolls more than XXXX students a year, including more than XXXX who study online. During the XXXX school year, XXXX XXXX XXXX XXXX about {$1.00} XXXX in federal student aid- which directs me to a money trail with XXXX conclusion : XXXX and its XXXX directly profits off of XXXX and is the third party private business responsible for many of the universitys departments and functions including financial aid and admissions, according to XXXX annual reports. For this school and many others, federal aid is the most reliable source of income for universities. The more students the school enrolls eligible for financial aid, the more federal money the school receives. Who is to be held responsible for security negligence? I was able to get access to my student portal account at GCU and my FSA account where information does not match ( high schools and other personal information ) and should have been flagged by any investigating agency or department- federal or private. IP addresses on my XXXX XXXX email show locations in XXXX  and the country of XXXX. The XXXX separate FAFSAs filled out by the scammer for the school years XXXX & XXXX list errors such as the wrong high school listed, inaccurate personal address & phone number, and the wrong ethnicity to name a few examples. I have made contact with my XXXX student advisor who very quickly brought up XXXX and in her words doing things legally. I am very aware of my rights as a victim of identity theft and also the checks and balances that should be in place of any XXXX XXXX XXXX XXXX The U.S Dept. of Education requires institutions to take adequate measures to prevent fraud and abuse, including verifying student identity, maintaining accurate records, reporting suspected fraud, and ensuring aid is tied to enrollment and participation. As of XX/XX/year> my XXXX reflects a XXXX with the only class enrolled in has a grade of XXXX I know someone did not do their due diligence in verifying my identity and allowed this to happen and it is not right. I am reaching out to any and all parties who would be interested in my situation. 
Thank you for your time.

Company response to consumer: Closed with explanation