Consumer complaint received 2024-09-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: NJ

Complaint narrative:
Transaction date : XX/XX/year> XXXX XXXX XXXX XXXXXXXX XXXX location. I went to XXXX XXXX and purchased a few XXXX XXXX XXXX XXXX They started the XXXX XXXX XXXX, first session was very low in the " XXXX XXXX '' scale yet extremely painful, my XXXX XXXX XXXX XXXX XXXX XXXX so the nurse applied a XXXX XXXX XXXX XXXX XXXX XXXX XXXX Upon finalizing the treatment it was very irritated but I assumed it would go away ( I had gotten XXXX XXXX XXXX XXXX in the past and never had these issues ). The XXXX  did not explain to me the difference in machines, I developed XXXX XXXX The next two appointments resulted in XXXX XXXX for the XXXX appointment I stopped the treatment as the XXXX  were unbearable i kept getting told I had XXXX XXXX XXXX XXXX '' which I do not, and was given a " XXXX XXXX XXXX XXXX  for the pain. Finally during my last appointment I had a different nurse who saw the XXXX XXXX and photographed them, she said the XXXX XXXX XXXX XXXX that was being used for me was not adequate for my XXXX XXXX XXXX and that a manager would call me. A manager reached out to me eventually, after I called and follow up a few times, and stated that a different location has a machine for my XXXX XXXX XXXX XXXX I said I would try it but I already had started a XXXX XXXX XXXX XXXX XXXX XXXX so i could not do XXXX  right away. I decided to not go to the appointment because I do not trust them or their equipment, also it is not recommended to perform XXXX XXXX XXXX XXXX XXXX XXXX After this I filed a dispute ( 6 times ) with my credit card company which continues to rule against me and says it will send me the evidence provided by the vendor yet never does. It has been emotionally draining situation to deal with a credit card company that has only wasted my time. 

Information provided to Credit card company alone with proof of email communication between vendor and I and some pictures : I researched the NJ board of health and it stays that XXXX XXXX XXXX can only be performed by a physician licensed by the New Jersey State Board of Medical Examiners. All of the treatments were done by a nurse and I have never seen or spoken to one of their MDs therefore their treatments were not performed as they should have. Please share why you have closed this dispute in the past? 


I went to XXXX XXXX and purchase a few XXXX XXXX XXXX XXXX. They started the XXXX XXXX XXXX, first session was very XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX so the nurse applied a XXXX XXXX in my XXXX XXXX XXXX Upon XXXX XXXX XXXX it was very XXXX  but I assumed it would go away ( I had gotten XXXX XXXX XXXX XXXX in the past and never had these issues ). The XXXX  did not explain to me the difference in machines, I developed some XXXX XXXX. The next XXXX appointments resulted in XXXX XXXX, for the third appointment I stopped the treatment as the XXXX  were unbearable i kept getting told I had " XXXX XXXX XXXX '' which I do not, and was given a " XXXX  '' XXXX XXXX XXXX XXXX XXXX Finally during my last appointment I had a different nurse who saw the XXXX XXXX XXXX XXXX XXXX she said the XXXX XXXX XXXX XXXX that was being used for me was not adequate for my XXXX XXXX XXXX and that a XXXX would call me. A manager reached out to me eventually, after I called and follow up a few times, and stated that a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I said I would try it but I already had started a XXXX XXXX XXXX XXXX XXXX XXXX so i could not do XXXX  right away. I decided to not go to the appointment because I do not trust them or their equipment, also it is not recommended to perform additional XXXX XXXX XXXX XXXX XXXX  and they have terrible XXXX reviews based on their negligence, and an XXXX XXXX XXXX 

Please see picture for last e-mail to them to which I didn't receive a response. The large majority of the communication was on the phone and in person due to being of XXXX  nature. 


This XXXX XXXX is highly negligent for selling me XXXX XXXX XXXX XXXX unfit for XXXX  XXXX  and sensitive skin individuals and this led to XXXX XXXX XXXX XXXX I made a purchase to help my XXXX, not to ruin it like they did. 

As stated by HIPAA, " whether you operate a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX you're handling protected health information ( PHI ), and that makes you subject to HIPAA. '' Therefore I hope they are being truthful and not sharing pictures of my body as I have not authorized this to be shared with my bank or any other institution.

Company response to consumer: Closed with explanation