Consumer complaint received 2024-12-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
XX/XX/XXXX - I signed a contract with XXXX XXXX XXXX XXXX ( Lic # XXXX ) to replace XXXX XXXX XXXX XXXX XXXX The total contract price is {$27000.00} and we applied loan with Service Finance Company , LLC ( at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX through XXXXXXXX XXXX XXXX We don't need to pay any down payment and according to the loan company, the money will not release to the contracting company until the job is complete. The approximate completion date ( stated on the contract is XX/XX/XXXX ) XX/XX/XXXX - Received email from Loan verify with us to see if the job is complete ( I called Service Finance Company to let them know job was only 25 % done; Service Finance stated that they will contact me again within a week to check on the job completion ) XX/XX/XXXX - Service Finance funded XXXX {$27000.00} without my knowledge. The job was still only 25 % complete on this day. I have never sign any certificate of completion. 

XX/XX/XXXX - Received a Welcome letter from Service Finance about our first payment is on XX/XX/XXXX ( that's how I found out the money already funded to XXXX on XX/XX/XXXX ) I called Service Finance right away and filed a claim with them. They sais they will contact me. 

XX/XX/XXXX - XXXX sent another crew to finish up with the window, but they are refused to complete with the job ( the XXXX skylights ) and said they will refund XXXX {$1000.00} ( I declined, the original contract price was XXXX windows + XXXX skylights with labor and materials. The refund they offer is not enough for the materials ) BUT not much we can do at this point because they already got all the money from XXXX XXXX. 

XX/XX/XXXX - I hear nothing from Service Finance since my claim, filed another complain via email. 

XX/XX/XXXX - Service Finance called me and said they will send me a copy of completion job certificate. ( Again, I never sign it. I told them already. They said they will look into it. ) XX/XX/XXXX - Received XXXX payment statement with ( {$100.00} ) interest. 

XX/XX/XXXX - I didn't want to XXXX up my credit, so I decide to pay the first payment ( even tho, they are still not resolving my claim and explain to me about this whole none sense. ). I called Service Finance again, the person who helped me set up online payment account. She also checked my claim and confirmed that we never sign the certificate of completion. I made the first payment of {$540.00} ( with {$100.00} interest. ) XX/XX/XXXX - I called Service Finance regarding the Claim again, they didn't give us any answer. Only said that it's already in claim department. 

XX/XX/XXXX - Hear nothing back from Service Finance ; contractor got all the money ( he said he will issue us {$2000.00} refund, but it is still not settle. ) The contract job to this point only about 80 % complete.

I believe this contractor company and the loan company are working together to fraud consumer 's money. The loan shouldn't released with borrower 's knowledge. The loan company is unable to provide any documentation to proof that I agree with the funding. Full loan was issue to the contractor when they are only 25 % complete.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation