Consumer complaint received 2024-07-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSWORLD SYSTEMS INC
State: FL

Complaint narrative:
I received a collection account on my credit report dated XX/XX/XXXX from TRANSWORLD SYSTEMS for the amount of {$2300.00}. I had received no communication from this company before the account was added, and I had no knowledge of who this company was or what debt they were attempting to pursue. I was notified of this collection on my report until late XX/XX/XXXX. 

I contacted Transworld to ask them for further information to which the informed me they were collecting a debt on behalf of XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) of whom we had previously rented a property from between XX/XX/XXXX to XX/XX/XXXX. 

We had no communication from XXXX XXXX XXXX or XXXX XXXX after our notice to vacate was submitted and we left the property, all of which was done within the terms of the lease agreement, with the appropriate notice etc. We had no outstanding balance, our rent and utilities were paid up to date and we did not receive any of {$1600.00} deposit. We deep cleaned the property before we vacated and removed all of our property, which we have photo and video evidence of. 

When I asked Transworld what the debt was related to, they were unable to give me a direct answer and stated " it was most likely, end of lease fees/costs. '' When I disputed the fact that we had cleared any and all payments owed to XXXX, they were yet again able to give me any specific information as to what the debt was for and stated they were not provided a breakdown by XXXX and that I would have to get in contact with them directly to find out more information. 

So I then contacted XXXX XXXX ( XXXX ) and asked for an explanation as to why they were pursuing me for a debt and what it was related to. The XXXX representative advised that they were unable to locate any documentation related to the debt and could not provide a breakdown of any fees or costs I supposedly owed them and that the debt was now sold and I would have to speak with Transworld to get this information as they were no longer involved with my account. 

I contacted Transworld again to explain that XXXX homes had no documentation regarding this debt and could not give me any breakdown. Transworld stated they would have to send a request to XXXX homes for this breakdown and that I would receive it in the mail. 

I was completely unsatisfied with this response so I sent my first debt validation request letter to Transworld via post, dated XX/XX/XXXX. I received no response from Transworld so I sent a second debt validation request letter on XX/XX/XXXX, acknowledging that they had still not responded to me with my information request and that they were pursuing this debt without lawful grounds to do so. 

To date I have still received no response from Transworld and I am unable to obtain any debt validation, despite calling and speaking with representatives who can not give me any information. I have attempted to dispute this collection with XXXX XXXX and XXXX XXXX, however, they closed both investigations stating the information is correct and valid, which is literally just the debt is there and in my name. They did not receive any actual validation of the debt or what it was for. 

I am now left in a position where I have a negative collection on my credit report which I believe to be unjust and unlawful and their practice to be completely illegitimate and unprofessional. It should also be noted that XXXX XXXX XXXX has a known reputation for mal practices with thousands of documented cases and disputes reported. This is why they had to rebrand themselves. During our lease with XXXX we had 23 documented maintenance requests for severe plumbing damage, faulty air conditioning unit and many other issues from the time we moved in, until the time we vacated.

Company response to consumer: Closed with explanation