Consumer complaint received 2024-03-23 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Communication tactics — Frequent or repeated calls
Company: TRANSWORLD SYSTEMS INC
State: AZ

Complaint narrative:
Below are the details of my claim : End of XX/XX/XXXX : I canceled my subscription to XXXX XXXX. 

My last bill was issued on XX/XX/XXXX and Due on XX/XX/XXXX. 

In a phone call to XXXX, I asked the employee to clarify when I should turn in the internet box. He said, " Anytime ''. I asked if I could return XXXX weeks later, and the speaker confirmed it would be okay. 

My Wireless Internet service ended on XX/XX/XXXX, and I was not receiving any more internet service by the beginning of XXXX. 

I returned the internet box a day or two after XX/XX/XXXX, well within " anytime. '' Despite this on XX/XX/XXXX, I was billed {$2.00}. 

I called XXXX on XX/XX/XXXX ( this date is crucial, because XXXX would later claim that I only contacted them on this date, which is false -- I contacted prior ). 

The XXXX employee told me that the bill was issued because I did not return the cable box before the next billing cycle. I explained the call I had with the XXXX employee, who told me I didn't have to turn in the box right away. 

XXXX agreed they made a mistake but did not update the bill. Thus, I contacted my bank, XXXX, and they formed an investigation and deemed my side to be correct. For the investigation to go in my favor, XXXX had to agree to pay me back the {$2.00}, which they did. 

On XX/XX/XXXX, I was billed {$27.00} despite me not having had service since XX/XX/XXXX. I called XXXX again. They told me that they had cleared the charge, but this was apparently not true because on XX/XX/XXXX, I was billed {$82.00}, which added on top of the prior bill, with a total bill of {$100.00}. It was as if XXXX was still charging me as a full subscriber even though I unsubscribed in XX/XX/XXXX. 

Several months later, I see mail from a debt collection agency called Transworld Systems Inc. 

Transworld Systems Inc. proceeds to call me XXXX to even XXXX  times a day with various different phone numbers. When I responded, they asked for my social security number and said, " They can not start the conversation before getting my social security number and date of birth. '' I reject their request every time, as they have never properly introduced themselves to me. 

XX/XX/XXXX, Transworld creates a credit claim, and my credit score drops from XXXX to XXXX on XXXX. 

I submit a dispute, and on XX/XX/XXXX, XXXX accepts my dispute and deletes Transworld 's claim. My credit score increases by around XXXX points in XXXX day. 

I thought everything was good from here on out, but XX/XX/XXXX, I notice that Transworld now reopened XXXX 's debt collection claim on XXXX. I make another dispute, but XXXX  rejects my dispute. 

I called XXXX on XX/XX/XXXX. The caller I spoke to dishonestly claims that I have only contacted them on XX/XX/XXXX, to cancel my account. This is very untrue. I contacted them on XX/XX/XXXX to dispute the XX/XX/XXXX charge after I had clearly unsubscribed, disconnected, and stopped receiving wireless internet by the end of XXXX. 

As of last week, Transworld continues to call me with what appears to be dozens of different spoofed, seemingly to check if I'm available. When I pick up, they do not respond. When I call them back, it is one of many Transworld phone numbers and each time, they tell me they will not share any details about XXXX and they tell me to call XXXX directly. 

In summation, XXXX told me that they could do nothing to help despite this clearly being an error they originated. XXXX reps tell me to contact Transworld directly as they have " outsourced '' this issue. When I contacted Transworld, they told me to talk to XXXX. Meanwhile, my Credit Score is being sabotaged for money I do not owe.

On another note, in XX/XX/XXXX, my grandmother XXXX XXXX. Then, several months later, I had XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was also jobless throughout this entire time. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was seeing a XXXX  for several months in the first half of XXXX. 

The fact that a resolution only leads to more lengthy phone calls was already causing a strain on my mental health. I felt that if a big corporation can just make up stories ( tell me that I only called after XXXX when, in fact, I already was unsubscribed prior ) to rip off its customers, then there is absolutely no recourse for an average XXXX like me. I felt that the world was getting darker and less fair. When Transworld/XXXX dropped my credit score by more than XXXX points in XXXX day for a debt I did not owe almost XXXX years ago, XXXX XXXX XXXX XXXX XXXX XXXX. I needed friends to help me snap back together, but this ongoing issue is creating a lot of problems for me mentally and physically.

Company response to consumer: Closed with explanation