Consumer complaint received 2025-10-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
Summary of Complaint : I have been a Wells Fargo customer for over XXXX years. In [ month/year ], I was the victim of a {$9200.00} fraud scheme that clearly involved unlawful access to my private account information. The scammer was able to confirm my most recent XXXX transactions data that only Wells Fargo would have had access to which strongly indicates that an employee or someone inside the bank improperly accessed or leaked my information. 
Despite this, Wells Fargo has denied my fraud claim and refused to restore my stolen funds. 

Details of Misconduct : No Warning to Customers My banker and multiple Wells Fargo fraud department representatives admitted that the bank was aware of scams involving impersonation of Wells Fargo employees, yet no alerts were ever issued to customers until after victims lost money. 

Exposure of Account Information The scammer referenced recent transactions from my account, proving that sensitive account information was improperly accessed. Wells Fargo has failed to explain how this was possible. 

Failure to Act I immediately called Wells Fargo to stop the transfer, but I was told nothing could be done until after the transaction was complete. This inaction enabled the fraud to succeed. 

Mishandled Claim I was promised a call from Wells Fargos High Value Fraud Department, which never came. 

My online banking access was frozen without notice. 

Fraud-related communications were even sent to an unrelated third party, compromising my privacy further. 

No Monitoring or Alerts Despite having prior fraud history very resently on my account, Wells Fargo did not place alerts or safeguards. The {$9200.00} transaction went through without any fraud flagging or any delays for further verification. 

Misrepresentation of Protection My Wells Fargo debit card carries the Visa logo, yet I was later told Wells Fargo has no dispute authority for fraudulent Visa transactions. This lack of disclosure puts customers at serious risk. 

Harm Suffered : I lost {$9200.00}, causing financial hardship and emotional distress. 

Wells Fargo failed to safeguard my private data, mishandled my case, and refused to reimburse me. 

Their actions ( and inactions ) show systemic failures in fraud protection and consumer advocacy. 


The initial Scam Contact ( XX/XX/XXXX ) : -Realized within seconds the caller was a scammer, not a Wells Fargo employee. 

XXXX called Wells Fargo while suspicious transaction was still in process and pending pending, not complete. 

Immediate Actions Taken : -Called XXXX XXXX  department and reported the fraudulent transaction. 
-Took all necessary steps to secure remaining funds. 
-Filed a claim with Wells Fargo XXXX claim representative confirmed familiarity with this scam type. 

Local Branch Report : -Reported the scam in person at local branch. 
-Learned I was not the first client targeted by this exact scam. 
-No alerts or warnings had been issued to customers despite multiple victims. 


Claim Handling Issues : -Claim was denied shortly after filing. 
-During the process, sensitive claim and account information was shared with an unrelated third party not on the account. 
-My online banking access was frozen without my knowledge or consent. 


Escalation Attempts : -Local banker advised escalating claim to Wells Fargos executive branch due to evidence of insider employee data breaches. 
-Scammers knowledge of my account details and transactions strongly suggested unlawful access by an employee. 
-Escalated complaint/claim was also denied, without evidence disproving insider access or explanation for unauthorized sharing of my account/claim information. 


Banks Failures : -Wells Fargo failed to alert customers despite multiple victims of the same scam. 
-Mishandled my claim and account security. 
-Shared confidential account/claim information with an unrelated party. 
-Froze my online banking access without consent. 


Denied both primary and escalated claims without adequate explanation or proof. 

Refuses to acknowledge mishandling or reimburse me for nearly {$10000.00} in losses. 

Refuse to provide proof of account not being unlawfully accessed or answering any of my questions. They just deliver a denial without merit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation