Consumer complaint received 2026-02-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XX/XX/XXXX I wired from my XXXX Checking Account ( No XXXX  XXXX ) for the amount of usd XXXX which was efftected and debited in my checking account. However on XX/XX/XXXX I'm convinced that the account that I've wired was a scam ie due to the fund wired and was not credited and able to withdraw in my crypto trading account as maintained with the recipient 's company. I filed the wire transfer recall with Chase Bank on XX/XX/XXXX and have been following up with XXXX almost every bi-weekly to know my claim status and refund but XXXX claimed that the receiving bank ( Bank XXXX XXXX ) has requested for the XXXX XXXX XXXX ( XXXX  ) in order to process my recall of wired fraud and return to XXXX and I've submitted as requested the XXXX on XXXX/XXXX/XXXX. But till this date XX/XX/XXXX XXXX has fialed to provide me with correct status of the XXXX and return my {$10000.00} fund back to my checking account. There're many conflicting updates ( attached messages ) given by both XXXX XXXX XXXX and XXXX XXXX XXXX, but all couldn't progress cohesively to expedite my claims ie hence the overdue time period far exceeding these XXXX  days of the Banking Regulations ie Reg E and XXXX period since my incident XX/XX/XXXX reported to Chase.Please refer to the XXXX bank XXXX XXXX below : Company 's ( XXXX ) Response Thank you for expressing your concerns to the Consumer Financial Protection Bureau XXXX We appreciate you allowing us the opportunity to research this matter. We completed our review and the details of our response are below. We are sorry you feel you were the victim of fraud. We received notification of the fraud and tried to recall the funds on XX/XX/XXXX, but we were not successful. We sent a XXXX XXXX XXXX on XX/XX/XXXX, and we have not received a response yet. A response can take XXXX to XXXX  days. Please call us XXXX  through XXXX  from XXXX XXXX to XXXX XXXX XXXX XXXX at XXXX for any updates. Voluntarily sending a wire transfer is not considered a fraudulent transaction. Once a wire is approved and released, the funds are sent to the recipients bank and we can not cancel it. You can still submit a wire transfer recall request, but we can not guarantee the funds will be returned. For information about fraud scams, please visit chase.com and use the XXXX link at the bottom of the page. You can file a complaint with the Federal Trade Commission online at XXXX or by calling XXXX. For information about fraud scams, please visit chase.com and use the XXXX link at the bottom of the page. 

Additonally, I've reported against the receiving bank XXXX XXXX  XXXX XXXX to make the recall from the benefiary 's business checking account but was told to initiate the recall from my checking account bank XXXX XXXX instead as the account holder and orignating bank. Please refer to the recipient 's bank ( XXXX  ) response as below : Company 's ( XXXX ) Response Privacy is important to us : At XXXX  XXXX XXXX, keeping information secure and confidential is XXXX of our most important responsibilities. Please understand that our privacy policy does not allow us to disclose any details about accounts at XXXX  XXXX XXXX that you do not own. Our records do not reflect that you are an authorized signer on the XXXX  XXXX XXXX account referenced in your inquiry. As such, we are unable to release any account information to you. We regret learning that you may have been the victim of a scam. Although no one expects to be victimized, it is important for consumers to be aware of the circumstances under which they transact business. We recommend that you file a police report if you have not already done so. Rest assured that we will fully cooperate with any law enforcement agency if we are contacted about a fraud investigation. Unfortunately, we are unable to assist you further with recovery of the wire transfer. It is important to note that wire transfers are considered guaranteed funds. Thank you for taking the time to speak with me by phone on XX/XX/XXXX. During our conversation, we recommend that you contact Chase Bank and have them initiate a claim with XXXX  XXXX XXXX. Additionally, you would need to continue to work directly with XXXX for a resolution to this matter. You can learn more about our privacy policy at bankofamerica.com/security-center/privacy-overview. 

I believe both sending and receiving banks have violated the Banking Regulations ie Reg E and XXXX in my long overdue wire transfer remediation and XXXX trust your good office can expedite and investigate this long overdue and possible violations of the Banking Regulations accordingly. Thank you and I look forward to the prompt refund of my wire transfer fraud asap.

Company response to consumer: Closed with explanation