Consumer complaint received 2024-06-11 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO

Complaint narrative:
On XX/XX/XXXX I received a check from my grandmother in the amount of XXXX. I deposited it into my bank through the app. As usual, a hold was placed and the funds wouldn't be available until XX/XX/XXXX. On XX/XX/XXXX the account was closed. I only found out because I could not log in. I called customer service and the lady ( don't remember name ) told me it was a business decision to close it. So I go to the branch that I frequent and ask what is going on and spoke to XXXX XXXX XXXX. He was very kind and tried to get some answers Over the phone at his desk. the rep stated I wouldn't have access to funds and that the XXXX check did indeed cleared and basically there's nothing that I can do. The following day, XX/XX/XXXX, I called and spoke with XXXX ( representative ) who did tell me that the account would officially close XX/XX/XXXX. At that point a check would be mailed. She offered and made a request that I may draw out the funds for emergency reasons. She said I had 5 days to follow up on a response from the risk closure department. She also transferred me to XXXX, who could shed light on what happens with the dispute now that everything is closed. He also, put in a request to retrieve funds.Later today XX/XX/XXXX, I tried one last attempt at collecting the money from savings. I went to the branch in XXXX, MO and sat down with a lady who told me the funds were " frozen. She gave me a number to call and I spoke to a man named XXXX, part of the risk closure team. He was unempathetic, condescending and very adamant about not having to provide an answer other than the closure is a business decision and that my funds will not be available until the account closes XXXX. I tried to be civil but his off-putting customer care caused me to be more upset. He mostly repeated that ( in so many words ) I signed away my rights pretty much and it doesn't matter if it abusive, unethical or an unfair practice to do what they did. 
( side note ) on XXXX I called Bank of America customer service and spoke with XXXX to dispute XXXX transactions that in retrospect I felt could be fraudulent/ predatory. I was pressured to pay this amount as soon as possible or I'd be taken to court and sued. The agency called my mother and my job and left a file number and claimed they were affiliated with county courts.My Boss texted, then told me in what they said over the phone to them once I was at work. I called the number and I asked them repeatedly to identify themselves and the only name they gave was XXXX they were affiliated with lawyers and processing. I explained this to XXXX and she informed those transactions were now in dispute. I asked if the money would be reimbursed while investigation was pending and to my understanding it would be.However, if it wasn't right away I understood as this was a large transaction. Next thing I know 3 days later my account is closed and there isn't a thing I can do to retrieve the money that I desperately need.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation