Consumer complaint received 2025-12-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: Stone Guard Lending Inc.
State: OR

Complaint narrative:
In XX/XX/XXXXXXXX  2021, I entered into a private real land contract for property at XXXX XXXX XXXX, XXXX, Oregon XXXX. The contract clearly stated that the deed would not transfer into my name until the property was paid in full. In XXXX  2025, after falling behind on payments due to my mothers illness, I received a 60 day cure notice from the sellers attorney. To avoid forfeiture, I sought financing and began working with XXXX XXXX of XXXX XXXX Lending on XXXX XXXX 2025. I explained that I was in default, that my mother could provide financial backing if necessary, and that the loan had to close within the cure period. XXXX assured me repeatedly that he could make this happen. 

On XXXX XXXX, 2025, I provided XXXX with a copy of the land contract showing that I was not on title. Despite this, he applied for a refinance rather than a purchase loan. When he realized the refinance would not work, he attemptedwithout my knowledgeto negotiate directly with the sellers attorney to keep the seller on title for XXXX months after funding. This was not only deceptive but constituted fraud, as XXXX knowingly tried to structure a loan around false ownership representations. I only discovered this scheme later in eviction court when the sellers attorney produced XXXX emails. Throughout this period, XXXX falsely reassured me on a regular basis that the loan was ready to close at any time, even though he knew the way he had structured the application made closing impossible. 

XXXX also requested and obtained an extension of the cure period from the sellers attorney, representing that the loan was guaranteed. He failed to disclose that fees were associated with this extension, which I was held responsible for. Importantly, because XXXX had already used the extension to cover his mistake, I was prevented from requesting my own extension to correct the situation and protect my home. In addition, he instructed me to contact credit bureaus to remove disputes from my credit report. Those disputes and credit negatives were originally set to fall off in 2026, but by removing them prematurely they have now been re aged and will remain on my report for another XXXX years, causing lasting harm to my creditworthiness. He also required me to complete home repairs he claimed were necessary for loan approval, costing me {$6500.00} and exhausting my savings. Because my savings were depleted, it became nearly impossible to secure alternative housing after the eviction. 

Despite several emailed attempts, XXXX has never provided me with a copy of the loan application, paperwork, or my file, denying me access to records I am legally entitled to review. This lack of transparency further demonstrates his misconduct and obstructed my ability to protect myself. 

Ultimately, the loan never closed. The property was forfeited, and I was evicted. XXXX misrepresentation, negligence, fraudulent conduct, and refusal to provide records caused me severe financial harm, long term damage to my credit profile, loss of my home, and significant emotional distress while caring for my ill mother. His actions appear to violate multiple federal consumer protection laws, including : - Truth in Lending Act ( XXXX ) for misrepresenting loan terms, failing to provide clear disclosures, and withholding required documentation. 
- Real Estate Settlement Procedures Act ( RESPA ) for undisclosed fees tied to the extension and lack of transparency in settlement practices. 
- Fair Credit Reporting Act ( FCRA ) for instructing me to remove disputes, which re aged negative items and extended their reporting period unlawfully. 
- Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) under the XXXX XXXX XXXX for repeated false assurances, structuring a loan that could never close, engaging in fraudulent conduct by asking the seller to remain on title, and withholding records. 

I respectfully request that the CFPB investigate Stone Guard Lending and XXXX XXXX for deceptive, fraudulent, and unfair lending practices, determine the extent of statutory violations, and provide remedies for the harm XXXX suffered.

Company response to consumer: Closed with explanation