Consumer complaint received 2026-06-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: IN

Complaint narrative:
b"Sofi, after XXXX dispute XXXX XXXX appeals, XXXX a police scam report, a identity theft affidavit, a court bank records subpoena, as scam criminal investigation, county, XXXX town XXXX state police involvement, XXXX XXXX police XXXX ems calls, a bbb complaint, a comptroller of currency complaint, a fbi complaint, a ftc complaint, an irs fraud investigation, an XXXX complaint, a state attorney General complaint, a ssa inspector General complaint, a closed XXXX XXXX account, closed XXXX XXXXk account, a closed XXXX account, a closed XXXX account, a closed XXXX XXXX account, a closed XXXX account, a closed XXXX account, XXXX bureaus frozen credit reports, XXXX bureaus fraud reports, a cloned Sim card, a forged fraudulent check XXXX sofi, a fraudulent iPhone XXXX account with my number, a hacked closed XXXX a hacked closed XXXX numerous fraudulent credit card applications, several fraudulent personal loan applications, fraudulent XXXX scams against me, changing phone numbers, replacing my sim card, phone factory reset, releasing XXXX resetting ip address, changing wifi names XXXX passwords, a usda-rd Multifamily housing complaint, a Indiana department of health complaint, an adult protective services complaint, a mental facility admittance, being a victim of identity theft, hacking, scamming, impersonation, stalking, harassment, intimidation, gossip, slander, character assassination, forgery, interrogation, incriminating, being secretly audio XXXX video recorded, being followed, being tracked, being subject XXXX exploitation, self loitering, entrapment, espionage, with all this past XXXX months of records, reports, documentation XXXX evidence, sofi still says i was not hacked, scammed, identity stolen, framed, impersonated. They claim i authorized the fraudulent unauthorized theft activity. Police, multiple state, federal bank, financial, health, law enforcement, investigative agencies, courts, housing agencies, Healthcare agencies XXXX organizations, advocacy groups, as well as my case manager, care manager and chronic care coordinator have proven my allegations XXXX sofi still, after XXXX XXXX months, refuses XXXX refund the stolen $XXXX XXXX XXXX issue a new account. I have changed debit cards, debit numbers, debit passcodes, login emails, login passwords, login passcodes, authentication methods with sofi numerous times XXXX have repeatedly requested a new account, new account number with new debit card with new debit number. The comptroller of the currency did an investigative case, finding proof of fraud XXXX unauthorized account takeover, proving sofi violated regulation e rules XXXX has not provided provisional credit. Also numerous times, on numerous bank, government, state XXXX federal sites XXXX social media, I have repeatedly verified my identity via license and facial recognition XXXX regain lost access XXXX multiple sites. I have had my XXXX XXXX XXXX accounts XXXX access XXXX XXXX XXXX XXXX permanently suspended due XXXX being unable XXXX prove my identity as a result of being a victim of identity theft.I wish XXXX appeal this dispute denial again, for the following reasons. I did not share my login credentials. I was hacked, my sim was duplicated. The stole my information. I am a victim of identity theft. I have filed complaints with numerous state XXXX federal agencies about the domestic issues, hacking, scamming, identity theft, slander, threats, harassment, impersonation and intimidation. I have filed a report with XXXX County Sherrifs Department. XXXX County Circuit Court XXXX filed a bank subpoena. I filed complaints with federal trade commission, federal bureau of investigation, Internet cybercrime unit, social security inspector General, the irs, the friction, the comptroller of the currency, adult protective services, consumer financial protections bureau, Justus Property Management, united states department XXXX agriculture rural development Multifamily housing, Indiana attorney general, filed XXXX appeals with sofi XXXX called police XXXX XXXX XXXX times about this, I was scammed as a result of identity theft. The police are tracing it. If you do not reimburse me, I will use evidence from the subpoena in small claims court XXXX sue for more you owe. I already have spoken with XXXX civil XXXX criminal attorneys who will defend my case in court. I also reported sofi XXXX the better business bureau. Not XXXX but XXXX, now a XXXX time consumer financial protections bureau has investigated. I will continue appealing, filing complaints XXXX having sofi investigated until I am refunded. You have been provided adequate proof. If I must I will sue in court with an attorney. You have spoken with the officer investigating this. He said he called sofi XXXX confirmed I am a victim of identity theft. I am not afraid XXXX use my attorneys XXXX sue. What you are doing is criminal. I have resources, know how to use them and you will lose in court for more than just XXXX dollars. Sofi do the right thing XXXX make this right XXXX refund me. Or I will escalate this further from here. Attached is my previous documentation as well as the adult protective services report. All of this goes together. I should not be going through this. If I sue, it will include pain XXXX suffering. This is your last chance before I XXXX my attorney takes you XXXX court. Also this in reference XXXX the domestic neighbor issues XXXX which they are using against my Mothers right XXXX her Healthcare representative witnessing her care. This is a letter what it's truly about, which was given by me XXXX XXXX XXXX Apartments Justus Property Management Corporate Regional XXXX XXXX XXXX.My dispute was for ALL the following p2p transactions, which were unauthorized. This individual sending XXXX XXXX has hacked my phone wifi, duplicated my sim XXXX mirrored my screen, thus stealing credentials XXXX logging in and moving money impersonating me fraudulently, as I am a victim of identity theft. I dispute the $XXXX on XXXX $XXXX on XXXX XXXX XXXX XXXX XXXX on XXXX XXXX another $XXXX on XXXX. A theft report has been filed with XXXX XXXX XXXXr of XXXX County Sherriff Department, XXXX, Indiana XXXX XXXX a criminal fraud scam court subpoena investigation with sofi transaction records performed by XXXX XXXX, court ordered XXXX signed by either XXXX County Circuit Court XXXX XXXX XXXX or XXXX County Circuit Court XXXX XXXX XXXX. This crime has been widely reported XXXX investigated by various state XXXX federal agencies, including XXXX County Sherriffs Department, XXXX, Indiana, XXXX Police Department, XXXX, Indiana, XXXX Police Department, XXXX, Indiana, Indiana State Police Post, Versailles, Indiana, with XXXX total incident reports. It has also been reported XXXX the Internet Cyber crime Division of the Fbi, the Fdic, the Better Business Bureau, the Federal Trade Commission, the Internal Revenue Service, the Indiana Attorney General, the Comptroller XXXX the Currency, the Office of Inspector General at Social Security AdministrationXXXX XXXX, Consumer Financial Protections Bureau, the United States Department of Agriculture Rural Development Multifamily Housing, the Indiana Department of Health, Centers for Medicare XXXX Medicaid, Family XXXX Social Services Administration and Adult Protective Services, as this issue has created neighbor XXXX family domestic issues, as well as Housing Complex upper management issues due XXXX neighbors hacking, scamming, impersonating, slandering, threatening, intimidating. This has all been reported XXXX all these agencies XXXX places, XXXX XXXX of XXXX in XXXX, Indiana local Property Manager under Justus Property Management XXXX XXXX XXXX is well informed of this. Additionally I have filed the initial dispute on XXXX XXXX it was denied, but also XXXX other subsequent following appeals which were also denied. My account was taken over by an unauthorized hacker as a result of them hacking my wifi, duplicating my sim card XXXX mirroring my phone screen, thus obtaining credentials and stealing $XXXX. I want my stolen $XXXX XXXX $XXXX $XXXX and $XXXX refunded XXXX a new account issued with a new account number XXXX my remaining funds transferred XXXX the new account. I am a victim of identity theft with a irs theft affidavit. Due XXXX this individual hacking XXXX scamming me, it has resulted in the closures of my XXXX, XXXX XXXX, vendors, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX accounts. They were unauthorized depositing stolen funds from others into my account then buying XXXX XXXX transferring it XXXX themselves. Also in XXXX 2025, they submitted XXXX Sofi a fake Check they mobile deposited with my signature forged that Sofi returned XXXX canceled for $XXXX Also in XXXX 2025, I believe the XXXX or XXXX, they unauthorized purchased XXXX Cards for their I phone they were mirroring my screen on with a duplicated sim. XXXX confirmed they were using my phone number with my sim duplicated XXXX do this, stealing my bank login XXXX unauthorized use my debit impersonating me XXXX buy XXXX cards XXXX pay for their stolen phone service XXXX impersonate, hack, scam and steal from me. The amounts were $6.99, $XXXX and $XXXX XXXX sofi proved these transactions unauthorized XXXX refunded those amounts in early XXXX 2026. This individual was contacting me, pretending XXXX be my former apartment complex property manager, using the alias XXXX, using images of another similar looking girl, but did so hacking my Cousin XXXX phone, duplicating her sim, then hacking our shared wifi, duplicating my sim, mirroring my phone, then stealing login credentials, logging in impersonating me, then stealing my debit information to make unauthorized debit purchases XXXX XXXX transfers XXXX XXXX XXXX. I never shared my credentials with my former manager or XXXX, XXXX I nor XXXX neither my former XXXX know XXXX XXXX. He is the recipient of the unauthorized transfers, but my neighbor XXXX XXXX, who was impersonating my former XXXX XXXXl hacking mine XXXX XXXX conversations, is who is moving my money unauthorized XXXX XXXX XXXX XXXX XXXX also has not been given my credentials, nor authorization XXXX make transactions in my account. They also have attempted filing my taxes in 2025 from 2024, they were scamming people romance scams in my name, using my XXXX email on my XXXX voice. They got my XXXX and XXXX taken down. They were posing as me, selling houses they didn't own, claiming i was a XXXX selling houses for someone i know. On XXXX they were claiming they were me, using the name XXXX XXXX, claiming XXXX be giving away power ball money she won. I put freezes on all XXXX credit reports. They also got my login credentials for XXXX Social Security XXXX Irs online permanently suspended on XXXX XXXX XXXX XXXX, XXXX this neighbor XXXX XXXX caused me XXXX have XXXX fight an eviction. I won XXXX got it overturned. Also I had XXXX as a result of this fight slander, stalking XXXX harassment against Caring XXXX home health XXXX XXXX Indiana that was reported XXXX Indiana Department XXXX Health XXXX Adult Protective Services, which found them guilty. My XXXX former aide XXXX XXXX XXXX is well aware of all that has taken place. Also this is well documented with my Healthcare XXXX, my Area Agency on Aging XXXX at Lifestreams Services, XXXX XXXX XXXX, my Reid Health Continuum of Care Chronic Care XXXX XXXX XXXX XXXXXXXX, XXXX my United Healthcare Care XXXX XXXX XXXX XXXX There have been XXXX dispute, XXXX appeals XXXX XXXX police calls XXXX XXXX er visits and XXXX XXXXh admit due XXXX this. I expect sofi XXXX make this right, or sofi will be sued in small claims court. I demand a refund of $XXXX XXXXl, $XXXX, $XXXX, $XXXX, $XXXX and $XXXX XXXX a new account with a new number. I have changed phones XXXX, changed sim cards XXXX times, changed numbers XXXX times, changed wifi names XXXX passwords XXXX times, released XXXX reset ip addresses XXXX times, factory reset XXXX phones XXXX times total, reset usernames, passwords, pass codes XXXX pins on my bank at least XXXX times as well as replaced debit cards at least XXXX times since XXXX 2025, XXXX my bank account is still compromised. I expect this XXXX be fixed. Thank you."

Company response to consumer: Closed with explanation