Consumer complaint received 2021-07-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Mr. Cooper Group Inc.
State: SC

Complaint narrative:
In XXXX of XXXX I was a victim of refinance fraud with Nation star mortgage in conjunction with a 3rd party unlawfully operating company and in conjunction with XXXX XXXX together Caused me to lose {$50000.00} of my home equity A 3rd party company offered the ability to lower my monthly payments The 3rd party company Led me through a process and promise of refinance to simply lower my monthly payment. I discovered that the company was unlawfully operating without any business license. I also learned that they worked very closely with my mortgager XXXX XXXX mortgage to facilitate stealing money from homeowners For homeowner 's equity. The 3rd party company was raided by the FBI and Nationstar mortgage sent out what should have been a legal representative to go over the signing of documents and supposedly explain to me what was entailed within the documents. What ( actually occurred ) which was not what was stated, was nothing more than a notary being sent out to sign the documents ... .. documents apparently to be signed in a public setting so that anytime I would ask any specific questions pertaining to the documents the individual that met with me ( THE NOTARY ) that met with me to sign the documents became loud and irate anytime I asked any specific questions AND indicated that I was 2nd guessing her skills and abilities and her work ethics which caused me to Remain quiet as she would get very loud in this public setting being imbararrased She stated it's nothing more than simply lowering my monthly payment I did not find out until the month before I went to sell my home in XXXX that the mortgage company actually attached a balloon payment in the amount of nearly {$50000.00} thus the Mortgage company added this fraudulent additional ( separate account ) to my mortgage In the form of a balloon payment Of which when I sold my home in XXXX of XXXX the balloon payment was retracted from my gained equity Whereas I should have received close to the sum of a {$100000.00} instead i merely received {$50000.00} I also Discovered many homeowners went through the same situation as myself Where many homeowners lost the same sum of money through the same scenarios dealing with the same three companies the illegal operated 3rd party company that did not exist the same exact mortgage company Nationstar mortgage aka Mr. Cooper and XXXX XXXX doing the transactions. 

As a homeowner and as a taxpayer and the and the father of XXXX children XXXX severely XXXX. 
I desire to receive compensation for my loss my pain and suffering with my children 's loss and pain and suffering to regain the {$50000.00} including pain and suffering compensation, compensation for what was stolen from us. Upon reading a class action settlement between your consumer department of protection and nation star mortgage I have read where Nationstar was sued in the sums of millions of dollars for many families who also experience hardships through this mortgage company. I desire to recover well deserved compensation and bereavement for what was gained from that class action settlement. 
I have ALL documents pertaining to this matter Including intel on major key players And verbal admission from the agent That recieved payment for the third party company of whom explained what was occurring by and through the company that she worked for. Their job was to achieve the {$3000.00} sum of money and after speaking with other victims I learned that after this occurred the next stage was for Nationstar to finish it up by secretly attaching their balloon payment to each victim ( Homeowners ) I also have information on the third party company agent The mortgage company also Maintained the unnecessary homeowners insurance that should have been removed which overcharged me for many years And I feel that they also took advantage of me While pushing my home into foreclosure Myself and my children have lost so very much And on top of that ... ..

The mother of my children and her lawyer has somehow two days ago ( while were in a virtual divorce mediation ) Managed to steal the majority of what ( remained of my equity ) in that her attorney laid claim to the money which was unlawfully & unknowingly to me stolen by those companies Myself having an overpaid attorney An attorney Which apparently has limited knowledge of law and how to protect me and ( whom has calculated her own paycheck ) to also be deducted out of the last bit of my equity For poor " services " and I feel completely unrepresented and taken advantage of on many levels. Absolutely everything I have worked hard for my entire adult life has been taken from me! Please contact me at your earliest conveinience at XXXX Or email XXXX Please help.

Company response to consumer: Closed with explanation