Consumer complaint received 2025-01-07 00:00:00
Product: Prepaid card — Government benefit card
Issue: Advertising — Confusing or misleading advertising about the card
Company: Conduent Incorporated
State: NV

Complaint narrative:
I had to join XXXX XXXX go since that is where my Unemployment Benefits went. 
Thankfully, that is over now! 
I made several transactions from XXXX for XXXX and left my card on my account like some people do, and that will never happen again on my end. 
XXXX used my card XX/XX/XXXX and paid for every single item that was in my cart. 
I couldn't remain an ABANDONED CART I guess. 
I filed a police report and while mentioned everything, I noticed that the billing for that UNAUTHORIZED CHARGE did not have my name or address. 
I reported that to XXXX and XXXX a women who was in my account the last time I called XXXX behaved poorly and so I asked for the address to the corporate office, she gave a partial address. I asked for a supervisor and I was placed on several holds, the music would stop and begin again. This meant I was on hold and then mute so that she could see if I was still holding. 
Agents don't understand ethical behavior, all they understand is spite and how to make you work harder to get simple things! 
After this XXXX agent had her fun she disconnected the call. 
So basically, I waited ALL THAT TIME, for nothing! 
I called again and asked for a supervisor and since I am bad with names, he may have said XXXX but the recording and my account should correct that name if I am wrong. 
That supervisor gave me the agents last name as XXXX. She was the person who who hung up on me instead of assisting me. It's not fair or right so it's better to report her! 
Let 's now go backwards for a moment. 
After XXXX fraudulently used my card for their gain, I ordered a new card and with a active card you can speak to an agent. I eventually received my new card and had a chance to report XXXX. 
Name unknown, but the person who took my XXXX XXXX also proved that he's clueless on what active listening is and what ethical behavior is. 
Most of my dispute was interrupted and he sent it through without making sure if I were done. So because I was interrupted and he didn't wait for me ON MY DISPUTE, I was left with a dispute in his words. 
IT'S NOT EVEN WORTH IT TO HAVE AGENTS, IF YOU HAVE SORRY ONES! 

The main reason for this complaint is because Way2go, approved transactions that involved my card and allowed the billing name and address to remain INCORRECT. 

These transactions are supposed to be declined until corrections are made. 
I hadn't noticed that even being a problem until XXXX used my card. 
After noticing that issue, I went and checked on my previous purchases and I for sure added my name and address. But for some of my transactions the name and address were different. 
XXXX is to blame on the change in the billing and it doesn't help them at all to switch anything or that glitch needs to be fixed but they would rather waste my time chatting than to help for a second. 

So Way 2 go who actually approved these transactions also dropped the ball when the complaint I tried given was rejected since the agent preferred to put in his own using his words and not mine... I HAVE A PROBLEM THAT! 
Also since XXXX, thought I wouldn't report being left on hold and then disconnected. THAT WILL TURN INTO A COMPLAINT EACH TIME. 
If customer service weren't so suspect and rude, I would have accepted their best excuse! But now all bets are off since, organizations for the last several years have chosen to hire the worse people. 

Outside of that poor service received, I do not know who approves or declines or if it's a system that recognizes errors or red flags so because of that WAY 2 GO IS LIABLE. 

Every account needs protection and lets be honest, who wants to out in a dispute when problems can be prevented! 

Way 2 Go deciding to approve any transaction instead of focusing on issues that could cause problems later. 
The billing information did not have my name or address so this is why XXXX was able to use my card and pay for everything in the cart and it came to {$340.00}. 
That is TOO MUCH when it could have been prevented if Way 2 Go did anything other that interrupt and disconnect. 

I have so fare received my full refund but the fight was mine alone! 
No one helped! 
No one! 
I need my complaint filed! 

Also, I called recently to CFPB and an agent stated that all complaints against Way 2 go, goes to Federal Reserve and so I sent them my complaint and on XX/XX/XXXX, Federal Reserve responded stating that Way 2 Go complaints goes to CFPB. 

It would be SO NICE, it people stopped wasting my time!

Company response to consumer: Closed with explanation