Consumer complaint received 2024-08-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: LA

Complaint narrative:
The original overcharge : On XX/XX/XXXX, I was charged {$4800.00}, By XXXX XXXX when I should have only been charged XXXX On XX/XX/XXXX I called and spoke to their accounts person who acknowledged their mistake, but said XXXX ) they system was down so she would have to call me back, and XXXX ) they couldn't credit me back and would have to mail a check. 

I insisted on crediting me back, but was rebuffed. I asked how long it would take and the answer was, I don't know. I asked if they were going to pay the interest on a {$5000.00} charge that I didn't make, and she said, No, we don't do that. 

I have included a text with the admission of the overcharge and saying they will contact me. To date, NO XXXX has called, texted or emailed me, and all my calls and messages go unreturned. ( exhibit D ) Since XX/XX/XXXX I have called multiple times and was either put on hold or got an answering machine. Not once has anyone else from XXXX XXXX called me to resolve this. 

I called on : Friday XX/XX/XXXX @ XXXX spoke with XXXX, system down. 
Monday XX/XX/XXXX @ XXXX left message Tuesday XX/XX/XXXX @ XXXX left message Wednesday XX/XX/XXXX @ XXXX phone disconnected before I could leave a message Wednesday XX/XX/XXXX @ XXXX left message Wednesday XX/XX/XXXX @ XXXX spoke with sales ; left message Wednesday XX/XX/XXXX @ XXXX called and got recording. 
Thursday XX/XX/XXXX @ XXXX Sales person telling me accounts will email me. 

To date No one from XXXX XXXX has called or emailed me to give me any answers, and now, my XXXX XXXX has dropped XXXX points, and I will incur almost {$5000.00} in interest charges due to their overcharge. 

Issue with CAPITAL ONE CREDIT CARD : On XX/XX/XXXX I filed a complaint with Capital One and submitted screen caps, texts, receipts, call XXXX, and RECORDINGS of XXXX XXXXXXXX admitting a mistake was made on their part and was credited {$4600.00}. 

On XX/XX/XXXX that credit was reversed, Capital One claiming I didn't submit requested documents. I Called Capital One and was told, " Oops we applied the documents to the wrong account. Please resubmit the documents. '' After calling back and being told to resubmit the documents, I did, only to receive a notification that, " these documents are unacceptable. '' I resubmitted the documents, YET AGAIN, for the third time, rejected. 

I called back YET AGAIN, and was told, " It needs to be disputed a different way. You need a receipt with the exact amount you ordered, not the incorrect overcharge : So I submitted a PRINTED delivery order with the actual items ordered, the paperwork given to me by the company when they delivered the XXXX with the price of the items written by the XXXX XXXX, and THAT was rejected since it was a " handwritten receipt '' At this point it is beyond question that Capital One is deliberately refusing to resolve this issue : they dismiss and ignore every bit of evidence I provide including actual recordings and texts of the original company ADMITTING they overcharged me.

Company response to consumer: Closed with monetary relief