Consumer complaint received 2026-05-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Your conclusion that the account was handled correctly is directly contradicted by the documented sequence of events and the resulting harm. As outlined in my prior correspondenceincluding my fourth written request for investigation and remediation Bank of Americas internal payment-posting failures triggered a clear chain of causation : 1. Timely payments were misapplied, resulting in false delinquency conditions ; 2. Erroneous collection activity occurred, including collection calls over a nominal {$1.00} balance ; 3. A unilateral credit limit reduction was imposed ( from {$15000.00} to {$13000.00} on XX/XX/XXXX ) ; 4. My credit utilization ratio was artificially increased, leading to a decrease in my credit score ; and 5. My cost of borrowing increased, causing ongoing and compounding financial harm. This is not a disputed theoryit is a direct, foreseeable consequence of the banks own actions. Your XX/XX/XXXX correspondence states that all reported information is accurate and that the matter is resolved. That position is untenable. Accuracy under the Fair Credit Reporting Act is not limited to whether data exists in your systemit requires that the data reflects reality and is not the product of internal error. Here, the underlying conditions giving rise to the reported data were caused by Bank of Americas own system failures, not by any conduct on my part. Moreover, your own records confirm that the credit limit reduction was based, at least in part, on alleged delinquency and utilization factors both of which were artificially created by the banks misapplication of payments. This establishes a direct causal link between your internal errors and the adverse credit actions taken against me. The Proposed Resolution Fails for the Following Reasons : It does not account for the downstream financial harm caused by the credit limit reduction and credit score impact ; It does not remediate the reputational and creditworthiness damage resulting from erroneous internal classifications ; It does not compensate for the increased cost of borrowing caused by the banks actions ; It fails to acknowledge or correct the root cause of the issuenamely, systemic payment-posting failures. Required Remediation ( Non-Negotiable to Resolve ) To fully resolve this matter and restore me to the position I would have been in but for the banks error, I require : 1. Written acknowledgment that the adverse account actions were triggered by internal bank error ; 2. Correction of any internal risk flags or adverse classifications associated with my account ; 3. Written certification to all credit bureaus clarifying that any adverse impacts were not the result of consumer behavior ; 4. Compensation for increased borrowing costs and financial harm resulting from the credit score impact ; 5. Goodwill and corrective credit actions, including : o A credit limit increase above prior levels ( to offset utilization damage ), and o Full restoration of balance transfer access and account functionality. Notice of Escalation If this matter is not resolved in a manner that fully addresses the harm described above, I will proceed with : A supplemental complaint to the Consumer Financial Protection Bureau ( CFPB ) referencing deficiencies in your response ; A formal complaint to the Office of the Comptroller of the Currency ( OCC ) highlighting unsafe or unsound servicing practices and failure to correct known errors ; Escalation to the New York State Attorney General ; and Evaluation of private remedies under the Fair Credit Reporting Act and applicable consumer protection statutes. At this stage, this is no longer a routine servicing issueit is a failure of corrective action after notice, which materially increases regulatory exposure. I remain willing to resolve this matter amicably, but only on terms that fully account for the harm caused and restore my financial standing. I expect a substantive written response addressing each of the above points.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation