vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
My credit reports are inaccurate. These inaccuracies are causing creditors to deny me credit. You have the duty to report accurate information about consumers. Please investigate these accounts and inquires and update these accounts accordingly to avoid future litigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
When I checked my credit report this morning, I was in disbelief to see inaccurate accounts that I have no idea where they came from. I do this regularly, but this time, out of nowhere, there were inconsistencies. I even tried refreshing the browser to see if it was a mistake, but it wasnt. The inaccuracies remained, and now Im asking for the documents Ive sent to be thoroughly reviewed so I can stop worrying about it happening again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: AZ

Complaint narrative:
On XX/XX/year> I sent Equifax, XXXX, and XXXX a dispute about deleting incorrect personal information that is currently reflecting on my report. I never have lived at these places and some I do not recognize at all. They have yet to process my request and have ignored it.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
On XX/XX/year> I sent XXXX, Experian, and XXXX a dispute about deleting incorrect personal information that is currently reflecting on my report. I never have lived at these places and some I do not recognize at all. They have yet to process my request and have ignored it.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Bread Financial Holdings, Inc.
State: FL

Complaint narrative:
There are 2 late payments on my credit report, and I have always had my accounts on time and up to date

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Professional Debt Mediation, Inc.
State: TX

Complaint narrative:
The collection agency PROFESSIONAL DEBT MEDIAT appears to be in violation of the Fair Debt Collection Practices Act ( 15 U.S. Code 1692g ( a ) ) by failing to provide me with proper validation of the debt associated with Account # XXXX. Under this provision, debt collectors are required to inform consumers of their right to dispute the debt and to provide verification upon request. If they are reporting this debt on my credit report without having verified it or provided me with the necessary information to understand the nature of the debt, they are infringing on my rights. Additionally, the reporting of an account that has been marked as a charge-off with a balance of {$0.00} raises further questions about the legitimacy of this claim, suggesting a potential lack of adherence to required practices in debt collection and reporting.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
I recently reviewed a copy of my credit report. I was shocked to see that I have been a victim of identity theft. I found numerous accounts on my credit report that were not opened by me. I am in the process of buying a home for my family and this has been hurting me. Please remove these fraudulent accounts and inquiries from my credit report as soon as possible. SEE ATTACHED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
I respectfully ask that these wrong accounts be deleted from my credit report immediately as I never authorized their inclusion there. Can you please remove this incorrect information from my records right away. Kindly remove and block them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: PENNYMAC LOAN SERVICES, LLC.
State: DE

Complaint narrative:
The mortgage company took out {$1800.00} extra out of my escrow then tried covering it up. We did a three way call with the county that the write the check for to pay my taxes and the county told them it was only {$570.00} what I owed. They wrote the amount for {$2200.00}. I called them weeks in advance and told them I did not owe what they took out and up until last week they just kept denying it and saying it was the correct amount when in fact they were wrong. Now every time I call nobody will help me and they just say sorry nothing we can do even though they took the money out of my escrow. The county told them they wrote a check for way to much and they should have listened when I told them I did not owe that much

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I was a victim of identity theft. There are inquiries on my Experian, XXXX and XXXX credit report that are fraudulent and do not belong to me. I've already filed an FTC report. The inquiries are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD

Complaint narrative:
I couldnt believe it when I saw that inaccurate accounts had suddenly appeared on my credit report. I check my report frequently, and everything has always been fine until now. I thought it might just be a glitch, so I refreshed my browser, but the incorrect accounts stayed. Because of this issue, Im urging that the documents I sent be properly reviewed to ensure I never have to deal with this kind of stress again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
I recently reviewed my consumer report and identified several inaccuracies that must be corrected immediately. These errors have caused me significant distress, and I demand swift resolution to ensure my consumer rights under the Fair Credit Reporting Act ( FCRA ) are upheld.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
My account with was never late! I have had exceptional payment history with XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 


This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 


This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 


Delete the late payments from my consumer reports

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
My account with was never late! I have had exceptional payment history with XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 


This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 


This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 


Delete the late payments from my consumer reports

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: SC

Complaint narrative:
I did not consent to, or authorize nor benefit from any of the following inquiries. Please Block and remove it. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year>

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
There are 2 late payments on my credit report, and I have always had my accounts on time and up to date.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Prepaid card — Payroll card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: ADP Inc.
State: AZ

Complaint narrative:
On XX/XX/XXXX I called wisely which is issued by XXXX XXXX XXXX to file a dispute because over XXXX thousands dollars was transferred from my pay card to someones XXXX XXXX without my permission they opened the dispute and said I would receive a letter to sign to receive the credit while they investigate time frame was 7 to 10 business days. I waited never received the letter I called them Friday XX/XX/year> they said sorry the dispute was closed XX/XX/XXXX when I asked why would you guys make me wait this long without telling me they said resolution was given 24hrs after I filed the dispute when I asked to speak to supervisor the supervisor told me that yes the process was done incorrectly they dont know why it was not investigated thoroughly because the time frame is not 24hrs however I have to send a letter to have it reopened then they proceeded to tell me the back office will call me within 24 to 48 hrs but I never received a call. They arent following the dispute policy they have in place and no one looked into my dispute its now been 13 business days and I still have no help

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Debt collection — I do not know
Issue: Electronic communications — Frequent or repeated messages
Company: Unifin Inc.
State: RI

Complaint narrative:
This is Unifin, a debt collector. We have an important message regarding your outstanding balance of {$5500.00}. If this is a mistake report it here : https : //t.unifininc.com/y/. 
XXXX Ref # XXXX Call us at XXXX or access our Self Service portal : https : //t.unifininc.com/V/. 
XXXX Reply STOP to opt-out. 


I opt-out but still received three more texts. 
Also blocked incoming #. XXXX. 
This message received XX/XX/year> @ XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
I am writing to file a formal complaint regarding Clarity Services Inc, as they have failed to address a dispute I submitted over 30 days ago. Under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S. Code 1681i, a consumer reporting agency is required to investigate disputes within 30 days. However, despite my repeated efforts, clarity services inc has not fulfilled its obligation to investigate or correct the disputed information within the legally mandated timeframe. I urge the CFPB to take action to ensure compliance with this law and resolve this issue promptly.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I was shocked to see inaccurate accounts on my credit report this morning, and I have no idea how they got there. I check my report regularly, but this time there were mistakes that appeared out of nowhere. I even refreshed the page, thinking it might be a glitch, but nothing changed. These wrong accounts stayed on my report despite my efforts to refresh the browser. This issue is really troubling me, so Im asking that the documents I sent be carefully reviewed to avoid this kind of stress again in the future.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-15 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
my vehicle was broken into and info was improperly used.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Issue Description with Credit Report 1. Incorrect Late Payments : There are late payments incorrectly reported on my accounts with Dept of Education/XXXX and XXXX XXXX, XXXX. These payments were either made on time or the reported late payments do not accurately reflect my payment history. These discrepancies have occurred over several months throughout XXXX and XXXX, impacting my credit score negatively. 

2. Unauthorized Hard Inquiries : Multiple hard inquiries have been recorded on my credit report that I did not authorize. These inquiries were listed under names such as SBA and other financial institutions, dated mainly in XX/XX/XXXX. These unauthorized inquiries have potentially lowered my credit score. 

3. Outdated Personal Information : My credit report lists outdated addresses which are no longer relevant to my current situation. These outdated addresses include locations I no longer reside at or have business with, which could affect the accuracy of credit and background checks. 

4. High Loan Balances : My report shows high loan balances, particularly with student loans managed by Dept of EducationXXXX , which are being reported with inaccuracies regarding the actual amounts and the status of payments. 

Actions Taken : I have reviewed my credit report thoroughly and have identified these inaccuracies and unauthorized records. I have not yet received any response or correction action from the credit bureaus or the financial institutions involved after discovering these issues. 

I request that these inaccuracies be investigated and corrected promptly to reflect my true credit history and protect my financial integrity. Please update me with any changes or information required to resolve these issues.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Issue Description with Credit Report 1. Incorrect Late Payments : There are late payments incorrectly reported on my accounts with Dept of EducationXXXX and XXXX XXXX, XXXX. These payments were either made on time or the reported late payments do not accurately reflect my payment history. These discrepancies have occurred over several months throughout XXXX and XXXX, impacting my credit score negatively. 

2. Unauthorized Hard Inquiries : Multiple hard inquiries have been recorded on my credit report that I did not authorize. These inquiries were listed under names such as SBA and other financial institutions, dated mainly in XX/XX/XXXX. These unauthorized inquiries have potentially lowered my credit score. 

3. Outdated Personal Information : My credit report lists outdated addresses which are no longer relevant to my current situation. These outdated addresses include locations I no longer reside at or have business with, which could affect the accuracy of credit and background checks. 

4. High Loan Balances : My report shows high loan balances, particularly with student loans managed by Dept of Education/XXXX , which are being reported with inaccuracies regarding the actual amounts and the status of payments. 

Actions Taken : I have reviewed my credit report thoroughly and have identified these inaccuracies and unauthorized records. I have not yet received any response or correction action from the credit bureaus or the financial institutions involved after discovering these issues. 

I request that these inaccuracies be investigated and corrected promptly to reflect my true credit history and protect my financial integrity. Please update me with any changes or information required to resolve these issues.

Company response to consumer: Closed with non-monetary relief