Consumer complaint received 2024-10-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
Consumer Financial Protection Bureau Attention : Complaints Division XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Regarding Violations of Consumer Rights and Request for Compensation Dear Sir/Madam, I am writing to file a formal complaint against SYNCB/ SAM '' S CLUB DC regarding multiple violations of consumer rights as stipulated under various federal statutes and regulations. The violations pertain to inaccurate reporting of account history on my credit file, which has caused significant financial and emotional distress. 

They have even violated their own terms and agreement! 

Synchrony Bank ( which operates Sam 's Club credit accounts ) has specific policies regarding the sharing of personal financial information with third parties. Here are the key points : Consent Requirement : SYNCB/ SAM '' S CLUB DC generally requires consumer consent before sharing personal financial information with third parties. 
They CAN NOT produce one blue wet ink copy of me consenting to sharing ANY information to 3rd parties! 

Purpose of Information Sharing : The information may be disclosed for various business purposes, such as to provide services, communicate updates, prevent fraud, or comply with legal obligations. They may also share data with service providers who assist in these functions, BUT NOT WITHOUT CONSENT! 

Consumer Rights : Consumers have rights under laws like the California Consumer Privacy Act ( CCPA ), including the right to access personal information collected, the right to opt-out of data sharing for targeted advertising, and the right to request deletion of their information. 

According to the The Gramm-Leach-Bliley Act ( GLBA ), also known as the Financial Services Modernization Act of 1999, is a U.S. law designed to control how financial institutions handle the private information of individuals. It was enacted to reform regulations that had previously prevented mergers between banks, securities companies, and insurance companies. Here 's a summary of key points of the GLBA : Financial Privacy Rule : This rule governs the collection and disclosure of customers ' personal financial information by financial institutions. It requires financial institutions to give customers privacy notices that explain the institutions information-sharing practices and to provide the option for customers to opt-out if they do not want their information shared with certain third parties. 

Safeguards Rule : This rule mandates that financial institutions implement security programs to protect the confidentiality and integrity of customer data. Institutions must develop, implement, and maintain a comprehensive information security program. 

Pretexting Protection : The GLBA also prohibits the practice of pretexting, which is the use of false pretenses to obtain personal financial information. 

Key Provisions : Applicability : The GLBA applies to all financial institutions in the U.S., including banks, insurance companies, securities firms, and other companies that provide financial products or services to consumers. 

I HAVE NOT RECEIVED NOT ONE NOTICE IN REGARD TO THE COLLECTING AND DISTRIBUTION OF MY PRIVATE FINANCIAL INFORMATION ON THE POLICY OR PRACTICES WHEN IT COMES TO DISCLOSING MY PRIVATE NON PUBLIC INFORMATION TO ANY 3RD PARTY INSTITUTION! 

NOT ONE OPPORTUNITY WAS GIVEN AT ANY PART OF THIS AGREEMENT. 

Customer Rights : Consumers have the right to be informed about what personal financial information is collected, how it is used, and to opt out of certain sharing of that information. 
The Act aims to strike a balance between protecting consumer privacy and allowing financial institutions the flexibility to operate in a competitive market. 

They have shared my private financial information and also have closed my account in which is a violation of the Administrative Procedures Act and are still conspiring against me with all 3rd party credit reporting agencies and damaging my public reputation! 

The following federal statutes and regulations have ALSO been violated : 15 USC 6805- The Privacy Act of 1974 15 USC 6802 - Protection of nonpublic personal information 15 USC 1681b - Fair Credit Reporting Act ( FCRA ) 20 USC 1232G - Family Educational Rights and Privacy Act ( FERPA ) 34 CFR 99 PART 99 - Regulations implementing FERPA 5 U.S. Code 552a - Records maintained on individuals 16 CFR 313 - Preservation of Consumers Claims and Defenses 16 CFR 433.2 - Retail Installment Agreement ( Included in every RETAIL INSTALLMENT Agreement ) 16 CFR 433.3 - Applicability to all creditors Fair Debt Collection Practices Act ( FDCPA ) The core violations committed by SYNCB/ SAM '' S CLUB DC include but are not limited to the following : Failure to report credit account history accurately and in accordance with federal regulations. 
Reporting transaction history, which is explicitly prohibited by law. 
Non-compliance with the requirement to report credit accounts as 'paid as agreed '. 
Violation of consumer privacy rights by disclosing nonpublic personal information without consent. 
Failure to adhere to the standards outlined in the Fair Debt Collection Practices Act. 

Furthermore, I urge the Consumer Financial Protection Bureau to take swift and decisive action against XXXX  XXXX to rectify these violations and ensure compliance with federal consumer protection laws. 

Additionally, I request that the credit reporting for all accounts associated with SYNCB/ SAM 'S CLUB DC be updated immediately to reflect 'paid as agreed ' status, as mandated by law. 

Finally, I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and provide me with updates on the progress and resolution of this complaint. 

5 U.S. Code 552a - Records maintained on individuals not only have you violated laws but you also have conspired against me with these 3rd party institutions and caused me harm in those violations. 

According to 18 U.S. Code 241 -which deals with conspiracy against rights if two or more persons conspire to injure, oppress, threaten, or intimidate any person in any State, Territory, Commonwealth , Possession, or District in the free exercise or enjoyment of any right or privilege secured to him by the Constitution or laws of the United States , or because of his having so exercised the same ; or if two or more persons go in disguise on the highway, or on the premises of another, with intent to prevent or hinder his free exercise or enjoyment of any right or privilege so securedThey shall be fined under this title or imprisoned not more than ten years, or both ; and if XXXX  results from the acts committed in violation of this section or if such acts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX  they shall be fined under this title or imprisoned for any term of years or for life, or both, or may be sentenced to XXXX. 

[ Conspiracy is an agreement between two or more people to commit an illegal act, along with an intent to achieve the agreement 's goal. Most U.S. jurisdictions also require an overt act toward furthering the agreement. An overt act is a statutory requirement, not a constitutional one. See XXXX XXXX United StatesXXXX XXXX XXXX XXXXXXXX ( XXXX ). The illegal act is the conspiracy 's " target offense. 

Conspiracy generally carries a penalty on its own. In addition, conspiracies allow for derivative liability where conspirators can also be punished for the illegal acts carried out by other members, even if they were not directly involved. Thus, where one or more members of the conspiracy committed illegal acts to further the conspiracy 's goals, all members of the conspiracy may be held accountable for those acts. 
Under FCRA 16 313.2 and 15 USC 6802, consumers maintain the right to control the dissemination of their personal information and to opt-out of any authorizations previously granted to companies. As such, I am exercising my rights under these statutes and hereby opt-out of any and all authorizations that may have been in effect with your company. 

THEY ARE ALSO IN VIOLATION OF XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation