Consumer complaint received 2025-01-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
To Whom It May Concern, I am writing to formally file a complaint against Equifax for their negligent handling of disputes regarding inaccuracies on my credit report. Despite submitting disputes in accordance with the Fair Credit Reporting Act ( FCRA ), Equifax has failed to conduct a proper investigation and provide adequate resolution as mandated by law. Below, I have detailed the disputes I initiated, the confirmation numbers associated with each, and the actions ( or lack thereof ) taken by Equifax. 

Dispute Timeline and Details : Dispute # 1 : Submitted : XX/XX/year> Completed : XX/XX/year> Confirmation Number : XXXX Outcome : Equifax closed this dispute without confirming or correcting any of the inaccuracies reported. Their response lacked transparency and failed to address the issues raised. 

Dispute # 2 : Submitted : XX/XX/year> Completed : XX/XX/year> Confirmation Number : XXXX Outcome : Similarly, Equifax resolved this dispute without adequately investigating or providing any substantiated explanation for their findings. No meaningful resolution was offered. 

Dispute # 3 : Submitted : XX/XX/year> Completed : XX/XX/year> Confirmation Number : XXXX Outcome : Equifax again failed to provide sufficient clarification or corrective action, despite clear evidence of inaccuracies presented in the dispute. 

What Happened : I took the necessary steps to identify and report errors on my credit report, which included providing detailed information and supporting documentation to Equifax during the dispute process. However, in each instance, Equifax demonstrated negligence by failing to : Conduct a thorough investigation as required by 15 U.S.C. 1681i.

Correct or confirm the inaccuracies reported. 

Provide a clear and detailed explanation for their resolutions. 

This pattern of behavior violates my rights under the FCRA and has negatively impacted my credit score. The negligence demonstrated by Equifax has caused unnecessary stress and hindered my financial well-being. Despite my best efforts to resolve these issues through their dispute resolution system, Equifaxs handling of my disputes shows a disregard for compliance with federal law and proper procedures.

Civil Liability under 15 U.S.C. 1681o : Under the FCRA, specifically 15 U.S.C. 1681o, Equifaxs failure to exercise reasonable care in their investigation process constitutes civil liability for negligence. Their non-compliance has not only undermined the integrity of my credit report but has also resulted in tangible harm by preventing me from accessing credit opportunities at favorable terms. I am seeking accountability for these negligent actions and appropriate corrective measures to rectify this situation. 

Request for Resolution : I respectfully request that the CFPB intervene to ensure the following actions are taken by Equifax : Reinvestigation : Conduct a comprehensive reinvestigation of the disputes I submitted, including verification of all relevant information and documentation. 

Correction of Errors : Rectify the inaccuracies on my credit report and provide written confirmation of the changes made. 

Score Adjustment : Update my credit score to reflect the corrected information. 

Accountability : Provide a detailed explanation for their prior negligence and steps they will take to ensure compliance moving forward. 

Supporting Documentation : Attached to this letter are copies of all relevant documents, including my dispute submissions, confirmation numbers, and any correspondence received from Equifax. 

Thank you for your attention to this matter. I trust that the CFPB will take the necessary steps to ensure compliance and accountability. Please feel free to contact me at XXXX or XXXX if you require additional information. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation