Consumer complaint received 2025-11-21 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: T.S. Holdings
State: NC

Complaint narrative:
On XX/XX/2025 I contacted IQ Data International to resolve a debt I owed in the amount of {$2200.00}. I spoke with agent, XXXX, XXXX  : XXXX and after explaining to XXXX that I would like to resolve my debt, XXXX began to explain to me that due to my past promise to pay defaulting she would need to speak to her XXXX to see if she can approve a pay to delete for new payment. I am a XXXX veteran and I receive my benefits at the end of the month and I tried to set up a payment for XX/XX/2025. Once again XXXX stated that she would need to speak to the supervisor because she doesnt believe I will make my payment on that date. XXXX said to me if youre military you just got paid on XX/XX/2025. Explained to XXXX I am no longer XXXX XXXX and Im waiting on benefits. XXXX just placed me on hold for more than XXXX mins and a XXXX named XXXX, XXXX. XXXX came on the line and said what card am I using to make the payment today. Once again I explained I receive my benefits at the end of the month and asked to set payment for XX/XX/2025. XXXX began to cut me off in the middle of my sentences and kept asking what card was I using. I then explained to XXXX that I was uncomfortable with his hostility and energy and asked if he could speak to me in a calmer tone. Once again Im a XXXX veteran with really bad XXXX and I was becoming triggered during conversation. XXXX said either I pay today or I can kiss my pay to delete goodbye. I asked XXXX what made him comfortable talking to me like this and he stated you can kiss your pay to delete goodbye and disconnected the line. I called back to see why there was a need for rudeness and I was transferred back to XXXX who answered the phone and as I began to speak she got loud to cut me off and said I need to let her finish her disclosure and started yelling her disclosure to me. After she was finished she asked what card was I using to make payment. I again tried to explain that I need to make payment on XX/XX/2025 and wanted to make sure I was still eligible for pay to delete. XXXX said shes not going to give me an answer and said call back when I have money. I explained to XXXX that I am still a customer and i shouldnt be talked to this way. XXXX said I was not her customer and that Im just a consumer. I asked to be transferred to someone else and she transferred me back to XXXX who once again asked me what card I was using to make payment today. Explained that I need to make payment on the XXXX and he said if I wasnt making a payment today then I need to get off his phone. I asked XXXX was he aware of what is going on in the world as far as the government shutdown and economic crisis. XXXX said that the world doesnt revolve around me and my itty bitty {$2000.00} bill. I asked him were these calls being recorded and he said yes and good luck, I said good luck with what and he said with your military service I asked him what did that mean and he disconnected the line again. I was very upset with the attitude and rudeness I received from these agents. There was a lot more said but this is what stuck out to me the most

Company response to consumer: Closed with explanation