Consumer complaint received 2025-01-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MI

Complaint narrative:
In XXXX of XXXX, a XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  filing for Social Security XXXX benefits. Took 8 months to begin receiving benefits and back pay ; or until about XXXX XXXX XXXX XXXX XXXX XXXX XXXX, a recurring XXXX XXXX had put my {$3000.00} credit limit with " Capital One Mastercard Platinum '' over limit to XXXX XXXX 
Called their service desk XX/XX/XXXX and updated them on my situation and they gave me 1 month deferral on payments. Notified them again by phone on XX/XX/XXXX that I could not make their required minimum payment and would send what I could, when I could. From XXXX XXXX XXXX XXXX on they continued to charge me late fees and interest every month. In XXXX I paid {$200.00}, XXXX XXXX XXXX I could not pay anything ; as I was struggling to pay my electric and gas bill ; working out a program of shutoff protection. In XXXX, I was able to send them {$300.00}. In XXXX I had to stop all payments to them, and called them on XX/XX/XXXX ; updating them and offering to pay them {$1800.00} as a settlement and then close the account if they wished. 
I informed them that I appreciated their service in prior years ; not micromanaging my account but keeping me informed of security threats. And that over the previous 24 months ; I had paid over {$20000.00} to them on this {$3000.00} credit line! So they've made a lot of money off me! I wasn't a loss or a write off by any means! They rejected my offer. 
On XX/XX/XXXX, I wrote them a letter with a written offer to settle the account for {$2000.00}, and to reduce my credit line to {$1000.00} or {$750.00}, whatever they preferred. On XX/XX/XXXX they replied to me by postal mail saying that they could not settle the matter by mail or letter in writing! ( REALLY?? THIS IS HOW ALL LEGAL AGREEMENTS ARE MADE : IN WRITING! ) They asked me to call a phone number to do so. So I did. I spoke with an agent named XXXX XXXX XXXX XXXX who told me that my account DOES NOT QUALIFY FOR SETTLEMENT AT THIS TIME!! 
After that I decided to put pressure on them, and not make ANY payments until they were willing to come to the table! So, I haven't made any payments. Meanwhile, THEY CONTINUE TO CHARGE THEIR MONTHLY INTEREST AND LATE FEES as if nothing has happened in my life meriting any considerations on their part. In XXXX, they charged me {$1400.00} in fees and interest on less than {$3000.00} in charges. 
I still get e-mails asking, " are you ready to catch up on your balance? '' As if I WERE DELIBERATELY DELINQUENT! When your monthly income gets cut by {$4000.00} ; it becomes very difficult to live. NOTE : Both my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX with me after trying to work with them. XXXX XXXX XXXX  credit card has remained active and no problems. 
I feel that Capital One bank is abusing their customer who has fallen into a XXXX XXXX and has tried to work things out to get this debt out of my life ; to no avail.

Company response to consumer: Closed with explanation