Consumer complaint received 2026-03-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Chase and XXXX Bank are unable to recover my funds even with all of the account information for ACH transfer with the trace number. On or around XX/XX/XXXX, I began an online vehicle purchase transaction with a used car dealership operating as XXXX XXXX, located at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX and found them on the website : XX/XX/XXXXThe purchase documents I received identify the business entity as XXXX XXXX XXXX XXXX XXXX XXXX. The vehicle involved is a XXXX XXXX XXXX XXXX, VIN XXXX. I am located in XXXX, Texas and the transaction was conducted remotely with the understanding the vehicle would be shipped to me. During the sales process, the seller provided documentation that appeared to support the transaction, including : A copy of a dealer license card showing license number XXXX ; A consignment agreement for the vehicle matching VIN, listing the titled owner/consignor as XXXX XXXX XXXX XXXX and listing the consignee as XXXX XXXX XXXX XXXX XXXX XXXX at the XXXX, TN address ; and A copy of a Tennessee Certificate of Title showing the XXXX as XXXX XXXX XXXX and matching the same VIN . I was provided a Purchase Order and a Bill of Sale reflecting the terms of the transaction. The documents included a stated delivery date of XX/XX/XXXX, and also referenced a XX/XX/XXXXday / XXXX buyback/inspection period. The total purchase amount was {$56000.00}, and the payment instructions directed payment to a bank account at XXXX. On XX/XX/XXXX, I sent payment via ACH transfer from my bank, Chase, to the sellers receiving bank, XXXX, in the amount of {$56000.00}. My bank indicates the ACH transfer posted/cleared on XX/XX/XXXX. Despite the stated delivery date of XX/XX/XXXX, I have not received the vehicle. As of XX/XX/XXXX, I have also not received any carrier information ( such as the carriers name, XXXX number, driver contact, dispatch confirmation, tracking updates, or a Bill of Lading ) that would verify the vehicle was picked up and shipped. Beginning on approximately XX/XX/XXXX, the seller stopped responding to my attempts to contact them. I attempted to reach them multiple times by email and phone using the dealership contact information, but I have not received a response for approximately XXXX days. The seller has not provided shipping proof or a clear status update, and I had no way to verify whether the vehicle is in transit, has been shipped, or was ever picked up by a carrier. Because payment has cleared and the vehicle has not been delivered by the agreed date and because the seller is now unresponsive and has provided no shipping documentation I contacted my bank Chase for a stop payment or reversal XX/XX/XXXX. They informed me because it is a scam, my claims are denied and I am unable to get my funds back. I have the recipients account details, the ACH trace number and have requested them to work with XXXX Bank ( recipient bank ) to freeze that account or assist with flagging the fraud/scam. But they informed me they could not do anything or recover the money. I also contacted the XXXXXX/XX/XXXXPolice department where the dealership is located which they informed me that they received a recent report and confirmed that this was a scam. I contacted my local authoritiesXX/XX/XXXX Police Department to file a criminal report.

Company response to consumer: Closed with explanation