Consumer complaint received 2024-07-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OH

Complaint narrative:
I dont like banks. Bankers even less so. They fancy themselves as some sort of magicians of finance when in reality theyre basically cash register clerks. I must begin this review by saying I ma not making this up. It actually happened. And like XXXX minutes ago. Anyway ; I am a freelance chef on yachts. On XXXX I was paid a meager sum of {$3500.00} for work Id done and XXXX and behold they pay me with a check. Now ive run into this before so I opened up a Bank of America account at a brick and mortar because as much as I love revolution and XXXX XXXX and XXXX they wont cash these checks. This is all my money to get me to my next XXXX mind you. So on XX/XX/XXXX I go in and deposit it. They tell me there will be an extended hold placed on the check because its from another bank. In XXXX though, not XXXX or XXXX. Calmly I inquire cant you just call the bank? This was issued by someone who just bought a XXXX yacht for {$9.00} XXXX, I have all the paperwork down to the crew manifest and causing permit, can you do anything? As you might have guessed they can do nothing. Except smile with the smug satisfaction that they somehow have inconvenienced a customer. That was seriously my impression. Anyway, fast forward XXXX days later. The hold is set to come off at XXXX and its XXXX XXXX the day before. I go in and plead with the bank XXXX that I am XXXX and have been for XXXX days. Can they help me at all? Maybe release a XXXX dollars so I can eat. The money is there, in fact as far as the bank is concerned its released at XXXX. Without looking up from his computer monitor where he was no doubt surfing the web looking at cat videos he straight up suggested I go to a payroll advance and take out a loan. Yes, you read that correctly ; my Bank of America Branch Manager, the head guy of all the bankers at that bank literally gave me professional financial advice to go take out a predatory loan from a check cashing center as if I was some beggar looking for a bone. You have my money you dimwit. Not only that, there absolutely has got to be some kind of ethical issue with a financial professional giving financial advice to a banking customer to go enter into a cycle of predatory lending. I know some really XXXX people because Im also pretty XXXX and birds of feather and all that. But that is the absolute worst financial advice anyone has ever given to me. Period. The worst. All Time. And it came from the mouth of the literal branch manager of this Bank of America. Im sure youre reading this smug branch manager. I told you I would mention your XXXX  financial advice in my review. And you just smugly smiled and said have a nice day. I fully intend to run this up the chain of bigger bankers than you but being that youre all crooked as a barrel of snakes without a single ounce of ethical fortitude between all of you im sure youll probably be promoted as your bosses no doubt have financial interests in predatory bank lenders. Shame on you. This is why I hate banks and I hate bankers even more.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief