Consumer complaint received 2025-10-01 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Problem accessing account
Company: ADP Inc.
State: OH

Complaint narrative:
I have been dealing with Fraud someone posing to be me and instant transferring Around XXXX from my locked card on XX/XX/XXXX. XX/XX/XXXX I contacted Wisely Support after seeing my balance and my card locked ( and unable to unlock it ) And they filed dispute but my pay check was going to be rolled out at the end of the day so my Area Director Wanted me to go into my place of work and get a blank card for the payroll to go to so i have access to this pay check. I call with my Area XXXX next to me and I Fail the question they asked to show its me " What your Date of birth '' I said XXXX on accident as I was flustered. They Then Locked my whole account making it unavailable for me to log in or do anything with my account And the offer they gave me was to send them my ID And/or SSC and/or Birth certificate. I just turned XXXX at the time and I only had my Birth certificate as my parents lost my SSC a while ago and haven't replaced it, I had an 3 day event to go to from the XXXX of XXXX And the XXXX place didn't have an appointment open till the XXXX of XXXX And you cant get your ID with only birth certificate. During this period Wisely Refunded me the XXXX XXXX putting it onto the locked card while my payroll opened a whole new card to put my funds on it on XX/XX/XXXX Meanwhile the person who was posing as me set up an instant transfer on the locked card on both of them so when I called wisely support on XXXX after sending in information that they asked for, I check my balance on my account and I found out the instant transfer happened taking over XXXX from my card ( both old and my refunded amount ) on the First of XXXX While my account and card was locked, they then unlocked my account i disputed the transactions and they locked my account AGAIN and required ID and SSC, My ID was in the Mail but they refused to take the Temp ID. I was rewarded the money back but my account stayed locked on the XXXX I got my ID and sent in my ID And SSC To wisely and they had me wait XXXX business days to Verify who I am. XXXX days pass and I call in and they say " We cant provide you information because your not calling from he phone number on the account '', The phone number that was on the account has since been deactivated since XXXX and my AGM Sent an email back in XXXX to change my phone number to my new and current one, Turns out it was never changed so when I tryed to Explain that the phone number on the account is deactivated and I cant call from that number, They tell me they still cant provide information and they had me send in my stuff AGAIN. a day or XXXX later I try and I wait to call back today ( XXXX ) And they told me they cant do anything becuse XXXXm not calling from the number thats on the account ( The deactivated Number ) and the guy on the phone told me to " contact my phone provider ''. I told them I'm Done i been waiting for over a month now just to get nowhere and that im having my lawyer contact them further. Now im typing this to report it and to get an Lawyer as soon as I can.

Company response to consumer: Closed with explanation