Consumer complaint received 2025-07-21 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: TX

Complaint narrative:
On XX/XX/XXXX, I received an email from the management at XXXX XXXX stating there was an " emergency '' water shutoff in my building. Within XXXX minutes, a neighbor contacted me to inform me that my unit was flooding and that maintenance staff were inside removing water using a shop vacuum. Despite being in my unit for over an hour and the serious nature of the issue, no one from the property management team ever contacted me directly to alert me of the flooding or the entry into my home. 

When I arrived home, I found maintenance personnel still in my apartment, the door wide open, and my cat missing. Staff had entered my unit without providing proper notice and failed to take any photos or documentation of the damage. This was the first of multiple non-emergency entries into my apartment made without the proper notice, in violation of the lease agreement and Florida Statute 83.53 ( 2 ). 

A staff member named XXXX later arrived and told me that I would have a new hot water heater the following day. No professional remediation company was dispatched to prevent mold, nor was one mentioned. I had to demand that someone assess the damage and dry out the soaked carpet. XXXX eventually agreed to send a company and promised a professional cleaning afterward. 

Later that day, a man in an unmarked van delivered large industrial fans and left them in my apartment for over a week ( in ineffective method of remediating mold growth ), which made the space unlivable for my pet and uncomfortable for me. Again, I was not notified when the equipment was removed, only informed afterward that someone had entered my home once the fans were removed. 

Despite my requests, the promised cleaning never occurred until XXXX days after my follow-up email, when another staff member, XXXX, informed me without prior notice of entry to my unit that the cleaning was underway. 

I promptly filed a renter 's insurance claim, but was unable to proceed for 61 days due to property management 's failure to provide an incident report. Despite XXXX separate written and verbal requests, I was continuously ignored, misled, and delayed : - XX/XX/year> : Repeatedly requested the report from XXXX and XXXX via email and text - Promised delivery on multiple occasions, none of which were fulfilled - Finally received the report 61 days after the incident, impeding my ability to submit my insurance claim in a timely manner Upon giving lawful XXXX notice to terminate my lease due to breach of contract and property negligence, I later learned that the property re-rented my unit before my XXXX notice period had ended. I had informed management in good faith that I had moved out early, yet they took advantage of this to double rent collection while continuing to pursue additional charges from me. 

Despite returning the unit in good condition ( with the exception of flood damage caused directly by the property management company 's negligence ), my {$750.00} security deposit was withheld, and no itemized list of damages or deposit claim was ever provided to me, in violation of Florida Statute 83.49 ( 3 ). 

Worse, the property management company XXXX XXXX XXXX XXXX ) sent a charge of {$5000.00} to collections through Hunter Warfield, which is : 1. Unlawful under the lease terms, as my signed addendum states the maximum charge for early termination is {$2900.00} : " You agree to pay {$2900.00} ( an amount that does not exceed 2 months rent ) to us as liquidated damages or early termination fee in accordance with Fla. Stat. 83.595 ( 4 ). '' 2. Unjustified, as the unit was re-rented before the lease period expired and my deposit was retained without legal basis.

3. Improperly reported, as Hunter Warfield has refused to provide validation of the debt following my written request, in violation of the Fair Debt Collection Practices Act ( FDCPA ), and continues to unlawfully report the account to credit bureaus, causing ongoing financial harm to my credit. 

This situation reflects a pattern of lease violations, negligence, misrepresentation, lack of transparency, and unlawful collection practices by both XXXX XXXX XXXX and their agent, Hunter Warfield. 

I am filing this complaint publicly so others may be aware of these business practices and to formally request resolution through the Consumer Financial Protection Bureau. I am seeking full removal of the {$5000.00} collection item from my credit report, return of my {$750.00} deposit, and a written acknowledgement of the violations outlined above.

Company response to consumer: Closed with non-monetary relief