Consumer complaint received 2022-04-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Tesla, Inc.
State: MD

Complaint narrative:
It's always been my dream ever since I heard about Tesla to become a Tesla owner well on XX/XX/2017 I design and place my order for Tesla XXXX P XXXX D sports package as required of me I put the {$2500.00} for initial down payment for this vehicle ( see item XXXX ). On XX/XX/2017, my order was confirmed ( XXXX See item XXXX ) also on XX/XX/XXXX Tesla sent email to reset my password ( see Item XXXX ). On XX/XX/2017, I received another email from Tesla about the XXXX service warranty plans a that came up to {$6600.00} ( see Item XXXX ). I have also received my new VIN number ( XXXX ) for my Tesla XXXX P XXXX D ( SEE ITEM NUMBER XXXX ). I then call tesla 's motor company and asked them what should do with the XXXX number, they told so I can look for auto insurance on XX/XX/2017 my Tesla XXXX XXXX is issued by XXXX policy number XXXX ( see item XXXX ) Sometime in XXXX in my Tesla account i was told My Tesla XXXX P XXXX XXXX XXXXs in transport to the Tesla dealer in XXXX XXXX XXXX XXXX XXXX, MD XXXX. At this time it's the waiting period for the delivery of my Tesla XXXX P XXXX D with XXXX number ( XXXX ) I was told to talk with my Tesla Delivery XXXX XXXX XXXX this happen on XX/XX/XXXX at XXXX PM ( see item XXXX ). I have completed everything Tesla ask of me I uploaded Ownership Details, Drivers License back and front and my I showed I put Telsa XXXX XXXX XXXXXXXX on my XXXX policy number XXXX. On XX/XX/2017, receive email FROM my TESLA ACCOUNT that changes MY PASSWORD ( see item XXXX ) ON XX/XX/2017 I sent email to XXXX XXXX asking how do I make payment online he the following from email he sent on XX/XX/2017 at XXXX am You should be able to make payment on your MyTesla Account. ( I will check into this with our team and get back to you so you can make payment ) ( see item XXXX ) I call XXXX XXXX to inform him that all my documents have been upload on My Tesla account. he sent me the email ( see item XXXX ) he told me an email : ( I hope you had an enjoyable weekend. I want to provide an update for you on your beautiful Model XXXX It has finished production and is preparing to be moved to the rail station where it will begin its transit to the Tesla XXXX XXXX XXXX XXXX XXXX As of right now, the XXXX is XX/XX/2017. Please keep in mind that this date could change as your vehicle begins its transit. I sent a delivery introduction email on XX/XX/2017, that had some questions on it. When you get a free moment could you answer some of those questions as they pertain to your registration and method of payment? If you have any questions feel free to reach out to me. My contact number can be found below in my signature. I look forward to getting you behind the wheel of this beautiful Model XXXX ) On XX/XX/2017 I made an AHC payment ( see item XXXX ) On XX/XX/2017 I went to Tesla XXXX XXXX XXXX XXXX to pick-up my XXXX XXXX P XXXX D with Vin number XXXX XXXX ) the gentleman that walk through the first he verify my name and my payment he said everything is good so he showed me my new car as we were talking XXXX XXXX walk up to introduce himself and then walk away shaking his head co-work then ask him was the problem he just kept walking away shaking his head. At XXXX Am drove off with me new my Tesla XXXX P XXXX D with XXXX number ( XXXX ) around XXXX PM I receive a phone Mr.Shawn Ward from a phone XXXX he calls asking to return my new car or he can meet me at my banking institution to give a certified check for the car he kept calling me harassing on numerous occasion. I then call Tesla XXXX asking them about my payment I was told if there was a payment due to MY Tesla account would tell me how much I owed as a payment. But My Tesla account shows how XXXX XXXX 's she then told me if my payment was rejected I would receive an email from Tesla. 



I receive the email from Tesla on XXXX XX/XX/XXXX at XXXX AM saying the following : Thank you for purchasing a Tesla. We value your feedback and would like to learn more about your experience. ( see item XXXX ) From XX/XX/XXXX, XXXX XX/XX/2017, I was revising phone calls from the following individuals and phone numbers : I also receive phones call from XXXX XXXX XXXX XXXX and from XXXX XXXX XXXX XXXX ) XXXX telling me to return the vehicle ( see and listen item XXXX ) I also receive email telling me to wire money to a XXXX XXXX bank account Bank Name : XXXX XXXX Bank Account Name : Tesla Motors Inc . 
Account Number : XXXX Routing Number : XXXX ( see item XXXX ) In this email, there was no billing statement and no paperwork was emailed to me or sent in XXXX Mail as a payment notice this is in violation of Repossession Laws in Maryland. 

Harassing phone calls from the Tesla motor group employee by name of caressing and threaten me on the phone or even text messages tell me to return my car or they will come and get this individual did not provide any payment information at all ( see item number XXXX )

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation