Consumer complaint received 2024-10-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Dave Operating, LLC
State: KS

Complaint narrative:
Since I don't use this account as my primary I didn't notice XXXX transactions on the account that were not made by me. The first XXXX on XX/XX/XXXX for {$21.00} by XXXX XXXX XXXX XXXX next in XX/XX/XXXX for {$1.00} by XXXX XXXX XXXX and the last on XX/XX/XXXX for {$1.00} by XXXX XXXX XXXX. My biggest concern is that prior to these transactions my mother who has mental issues from brain damage had mentioned something regarding an XXXX and XXXX XXXX who she claims have been harassing her online. I didn't think too much of it because it's a frequent occurrence for her to go on rants of suspected acts against her. She has brain damage and I believe possibly aphasia but due to the difficulty to get her to cooperate and get her medical needs handled appropriately that's only my opinion. I handle her SSDI benefits as SSA requires her to have a payee. I had a prior complaint I opened with you guys but it seems to have been closed or I would've updated you with this info. My prior complaint was regarding my bank 's recent letter stating that I couldn't contact anyone but them for any disputes. I forgot about a claim they still have yet to give me resolution on that actually deals with this same matter, money transferred from an account without being authorized. About 2 years ago when I first took on the responsibility of handling her finances. Someone transferred {$110.00} from the beneficiary account with my bank that I originally started for her SSDI to be deposited to that I deposited my own money to open. The only details I got is that my mom did this but it's very well understood when it was created she was allowed to ask I was her rep payee. My mom said she didn't do it. So I made a police report. The police never contacted me and the account was closed by the bank. This was just another incident in a giant other pile of incidents just like them that I have to really just abandon because of the required effort necessary to ever get to ever have any progress with the victims not directly involve making it nearly impossible to resolve. And even more so extremely difficult considering my parents whom are separated have had literally every dime taken from them after receiving an inheritance for my father and payment for an injury at my mom 's work that actually wasnt handled correctly in my opinion considering the nature of the injury received in which I believe anyone else would agree the same if they were aware of the details. But to sum it all up, because my parents inability, and my inability to actually get anyone able to resolve these types of issues to understand the very complicated and further worsening situation and even more impossible to get anyone to care about helping ppl who won't do anything to stop the acts against themselves, it's resulted in continued issues of unauthorized transactions jeopardizing any stability ever gained and loss of all funds other than their monthly benefits from SSA, losses of homes and vehicles from " unforeseen '' incidents committed by individuals not my parents, one in which a guardian prior to me taking on the undesired role of rep payee for my mom where they signed a home to themselves and sold it while keeping the money just to give a brief description ( really the entire story that I've attempted multiple times to get assistance with would leave anyone pretty much in complete disbelief ) and due to no one ever being held accountable in the matters I'm able to try to explain to the appropriate depts on not to mention multiple times of requesting help from local law enforcement just to be left with absolutely no help and individuals left unchecked and now developed a bold audacity to continue these acts either themselves or have informed others that have targeted my family and the ease to commit without fear of consequences or accountable for anything even when reported to police or whatever dept no matter federal or state entity going unacknowledged. I'm extremely worried now that my inability to articulate to convey the entire situation and the significant necessity to get some help to hold individuals accountable and situations to handled completely and clearly communicated that financial institutes are breaching trust with consumers when they allow their institutions to be used as the means to make it possible for criminals to target and commit acts of fraud and extortion against vulnerable individuals especially when it's obvious that the victim 's have given up putting any efforts into a fight against it. That because of no help to prevent it with them individuals have now began acts on me. I hope I've explained this adequately enough to get someone to understand that even if you guys don't handle these types of issues please direct me to the appropriate dept and if someone could please just forward a copy of this complaint so I don't have to explain anymore again. Not to sound XXXX I apologize, but everyone I've explained the situation before agreed I need help handling ( XXXX XXXX but XXXX told I couldn't have services as I wasn't priority despite making a promise to see my well being out till I was no longer in obvious position of possible vulnerability ( I was told I could get a hold of them for help in the future if I ever needed support with matters but I've been told that I'm a big girl and I can handle it now by myself and that I can't make the police do their job ), XXXX XXXX XXXX XXXX XXXX but were reassigned to Arizona, XXXX Police Dept XXXX a XXXX XXXX XXXX to record the whole situation seeing as what ive described is similar to ppl being human trafficked but last time I contacted them the officer I spoke to was unaware of this but it was something the PD on their own decided that and just informed me to make reports so they could " try to prevent it from happening to someone else ''.

Company response to consumer: Closed with explanation