Consumer complaint received 2026-01-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IN

Complaint narrative:
On XX/XX/XXXX I went to 2 different BOA branches once I landed in XXXX To handle business I presented XXXX forms of ID XXXX. State Drivers License XXXX. BOA personal account debit card XXXX. BOA business credit card I ask the teller whats my available balance and she wrote it down on a piece of paper I asked to withdraw about 90 % of the available balance which was about XXXX and immediately my available balance was not available? This was a bank I would consider to be in the XXXX town Because it was a bunch of Asians in the area and majority of the staff was XXXX I left the bank to proceed To another location. I walked into the location located on XXXX XXXX XXXX, XXXX, XXXX  XXXX and repeated the same steps I presented XXXX forms of ID XXXX. State Drivers License XXXX. BOA personal account debit card XXXX. BOA business credit card I ask the teller whats my available balance and she wrote it down on a piece of paper At this point due to the discrimination at the other branch I told the teller that I wanted to withdraw my entire balance and to closed my account. 

A lady who identified herself as a XXXX told me that I had to talk to her before I could withdraw my funds and close my account. 
My reply to her was I have some business to handle and I dont XXXX feel like talking to her just verify the balance and Id and my driver is waiting outside. She told me that i better talk to her her and i again told the lady that I dont have time to talk to her and just let me withdraw my money and close my account out. At that point she throw all XXXX pieces of my id back Thur the window and said I am getting nothing I immediately call XXXX Because at this point I felt like I am being extorted because its I never read any where that I must talk to someone to get the money that I work and pay taxes on I left the bank and told the driver that police was on his way and we waited about XXXX mins before I went back to get the security guard information and thats when he inform me that I have been trespassed from the bank and that a report was. Feeling for my life in this awkward situation I didnt know what to expect next from this so called XXXX. A week later my business account was closed. Over the last few months I have contacted bank of American to get the report and everyone on the phone cant seem to find it. 
My stance is that you cant tell a person what the available balance is and dont let them withdraw it unless in rare cases the bank dont have the funds which in this case would be a lie In order to get business handled I needed to Cash App people that I only knew from XXXX associates and pay them not only to process it but also to make it available instant so that would debunk any claims that that all bank of America employees involved made a mistake You cant use Cash App unless the money is available I need to know whats in that report so I can prepare to take legal action. BOA will have a chance to accept accountability but if not we will just let the judges decide Thanks XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation