Consumer complaint received 2025-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SYNCHRONY FINANCIAL
State: NY

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XX/XX/XXXX Re : Complaint regarding Synchrony Bank XXXX XXXX XXXX XXXX account ending XXXX Dear Consumer Financial Protection Bureau, Thank you for reviewing my prior complaint about the XXXX XXXX XXXXSynchrony Bank ( SYNCB ) credit account that is being reported as a chargeoff on my credit reports. I am writing to raise additional concerns and request further investigation and enforcement action. Synchronys latest correspondence ( XXXX ) shows that they can not produce a signed credit agreement, that their accounting of the balance is incomplete, and that their reporting conflicts with monthly statements. Because their response does not satisfy the Fair Credit Reporting Act ( FCRA ) or the Fair Debt Collection Practices Act ( FDCPA ), I ask the CFPB to intervene.

* * Summary of the problems * * 1. * * No evidence of a signed agreement. * * Synchrony states that my credit application was submitted and approved using your personal information and that no physical copy of the application is available. To date they have not produced a signed contract or electronic signature showing that I agreed to the account terms. Without proof of an executed agreement there is no competent evidence that I am legally obligated on this account.

2. * * Incomplete and inconsistent account history. * * Synchronys response references a single purchase of {$1900.00} and two returned payments ( {$30.00} and {$2600.00} ) but fails to provide a full account history showing how the chargedoff balance was calculated. Moreover, their timeline is contradictory : they claim the account was closed on XXXX and charged off on XXXX, yet monthly billing statements show the account remained open, accruing interest and fees, into XXXX. The XXXX statement lists a new balance of {$3600.00}, a minimum payment of {$750.00}, and notes that the account was past due. The XXXX statement shows a new balance of {$3600.00}, a minimum payment of {$780.00}, and an interest charge of {$7.00}. These statements contradict Synchronys claim that the account was closed in XXXX, suggesting that their reporting to the credit bureaus is inaccurate. 

XXXX. * * Failure to verify and delete unverified information. * * Under the FCRA, furnishers must ensure the maximum possible accuracy of the information they report ( 15U.S.C.1681e ( b ) ) and must delete information that can not be verified ( 15U.S.C.1681s2 ( b ) & 1681i ( a ) ). The CFPB states that when a furnisher can not determine whether disputed information is true, it must instruct the credit reporting company to stop reporting ithttps : //www.consumerfinance.gov/about-us/blog/the-law-requires-companies-to-delete-disputed-unverified-information-from-consumer-reports/ # : ~ : text=Companies % E2 % 80 % 99 % 20responsibility % 20to % 20remove % 20unverified, information. Synchrony claims they have accurately reported [ my ] account history but fail to provide documentation, and they refuse to remove the tradeline despite my dispute. This is a violation of the FCRA.

4. * * Continued reporting despite disputes. * * I have disputed this account with the credit bureaus. Synchrony acknowledges receiving an automated credit dispute verification ( ACDV ) from Experian on XXXX but says they can not provide a copy of my dispute because it was submitted electronically. Furnishers are required to conduct reasonable investigations of disputes and to report the results to the credit bureaus ( 15U.S.C.1681s2 ( b ) ). Synchrony has not shown that it conducted a reasonable investigation or corrected its reporting.

5. * * Consumer rights under TILA and billing statements. * * The billing statements include disclosures instructing consumers to write to Synchronys Billing Inquiries address to dispute errors. I have written to that address and to Synchronys recovery department but have not received a satisfactory response or an explanation of how my account balance was calculated.

* * Requested resolution * * I respectfully request that the CFPB : 1. Direct Synchrony Bank to provide full validation of the alleged debt, including a signed credit agreement and a detailed ac
counting of all purchases, payments, interest, and fees ; or 2. If Synchrony can not provide such documentation, instruct the credit bureaus to delete the tradeline for this account under 15U.S.C.1681e ( b ), 1681s2 ( b ) and 1681i ; and 3. Require Synchrony to cease reporting or updating this account until they have verified the information, and to send me written confirmation if the account is deleted.

Thank you for your assistance in ensuring that my consumer reports contain only accurate and verifiable information. 

Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation