Consumer complaint received 2021-05-29 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Navient Solutions, LLC.
State: NJ

Complaint narrative:
The company Navient is under investigation by the consumer affairs. I was part of the investigation. Here are the results ' unfortunately, I cant answer those questions except that you should continue to make your payments. As to your other questions, you may want to discuss that with private counsel. 



Our office can not guarantee what will come of the lawsuit, as it goes through the legal system now. 



From : XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX XXXX Subject : Re : [ EXTERNAL ] Re : Navient Interview - 3rd Party Waiver Form Great news, Am I still obligated to keep paying this high monthly payments? How can I get this debt clear up or removed from my credit report? 

Sent from my XXXX On XXXX XXXX, XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote XXXX Good morning Mr. XXXX, XXXX hope all is well. The information was received and useful. Our office filed a lawsuit against Navient last year in XXXX. 



XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX XXXX Subject : Re : [ EXTERNAL ] Re : Navient Interview - 3rd Party Waiver Form How did the information work out? Information Sent from my XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : Excellent! Thank you again! 



From : XXXX XXXX XXXX XXXX : XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX Subject : Re : [ EXTERNAL ] Re : Navient Interview - 3rd Party Waiver Form Thank you will try to make a great weekend. Here additional information. 



On Fri, XX/XX/XXXX at XXXX XXXX  XXXX XXXX XXXX wrote XXXX Thank you kindly Mr. XXXX. Your help is greatly appreciated. I hope you have a great weekend! 



Regards, XXXX From : XXXX XXXX XXXX XXXX : XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : [ EXTERNAL ] Re : Navient Interview - 3rd Party Waiver Form Hello XXXX, Here the information you requested. 



On Fri, XX/XX/XXXX at XXXX XXXX  XXXX XXXX XXXX wrote XXXX Good morning, As our interview process draws to a close, I would like to thank you again for your time and patience, as well all the information you have provided our Office during our discussion regarding Navient. Going further, it would be a tremendous help to us if you would be able to glance over the attached 3rd party waiver form, sign it, and return it to us at your earliest convenience. This form allows our Office to request documents from Navient, their collection agency servicers, as well as the United States Department of Education on your behalf.

Should you have any further questions, or information to provide, please feel free to contact me at any time. Again, thank you for your assistance with this matter. 



Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX New Jersey XXXX of the Attorney General Division of Consumer Affairs XXXX XXXX XXXX, XXXX Floor XXXX XXXX XXXX XXXX, NJ XXXX XXXX ( Phone ) XXXX ( Fax ) Privileged and Confidential Law Enforcement Communication Investigatory Privilege CONFIDENTIALITY NOTICE The information contained in this communication from the Office of the New Jersey Attorney General is privileged and confidential and is intended for the sole use of the persons or entities who are the addressees. If you are not an intended recipient of this e-mail, the dissemination, distribution, copying or use of the information it contains is strictly prohibited. If you have received this communication in error, please immediately contact the Office of the Attorney General at XXXX XXXX XXXX XXXX to arrange for the return of this informati Please delete this company from my credit reports

Company response to consumer: Closed with explanation