Consumer complaint received 2024-10-02 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Goal Structured Solutions, LLC
State: DC

Complaint narrative:
Creditor : XXXX XXXX XXXX XXXX Account # XXXX In a Letter Mailed to Launch Servicing mailing address ( XXXX XXXX XXXX XXXX, SD XXXX ) I Inquired about the School Misconduct Discharge Process for students who obtained fraudulent and predatory student loan debt from for-profit schools ( XXXX XXXX XXXXXXXX XXXX Washington ) XXXX The tracking on the envelope displays that the letter arrived to the XXXX XXXX XXXX XX/XX/XXXX. As a Result, on XX/XX/XXXX I sent a message to Launch Servicing through the websites messaging portal requesting information about acquiring a School Misconduct Discharge Application. In that message, I also attached a pdf of the original letter that was to the Launch Servicing po box . I did not receive a response. As a result, I sent another message to Launch Servicing through the websites messaging portal again, requesting the same information. In that message I attached the same pdf as well as a receipt detailing the tracking information of the original letter. I have reached out to Launch Servicing a total of XXXX times regarding School Misconduct Discharge. It is now XX/XX/XXXX and I have yet to receive a response from a Launch Servicing representative. 
On XX/XX/XXXX I was notified by the U.S. Department of Education that my XXXX XXXX to Repayment application was approved for debt relief under the XXXX XXXX as part of discharge for borrowerswhose schools engaged in unlawful conduct. I was notified that my federal student loans will be XXXX based on an U.S. Department of Educations finding that XXXX XXXX XXXXXXXX made pervasive and widespread substantial misrepresentations thatborrowersrelied on to their detriment. This conduct affected students like myself who enrolled at The Art Institutes from XXXX XXXX, XXXX through XXXX XXXX, XXXX, when the campuses were sold to XXXX XXXX XXXX XXXX, XXXX. These misrepresentations related to the salaries and employment rates for its graduates and the benefits and connections XXXX  XXXX XXXX provided to students and graduates. Because of the pervasive and widespread nature of the misconduct by XXXX XXXX XXXX, the U.S. Department of Education has determined that it is appropriate to discharge the outstanding loans made to students like myself who enrolled at XXXX  XXXX XXXX during the time period described above. 

As one can clearly see, the government has confirmed that the predatory student loans that I have obtained by this fraudulent school should be XXXX due to school misconduct. I know that there is a difference between private loans and federal loans but there is not a difference between the fraudulent school and its predatory business practices in association with private lenders. This request is based on the fraudulent school, it's predatory business practices and school misconduct confirmed by a government agency. As a result, I would like to acquire information regarding school misconduct discharge. This request if regarding loans XXXX & XXXX which were originally serviced by XXXX XXXX XXXX before being transferred to Launch servicing. As of today, I have paid {$40000.00} on loan ( XXXX ) in total when added up between both servicers ( Launch Servicing & XXXX ). The original principal on loan ( XXXX ) was {$21000.00}. XXXX XXXXXXXX XXXX XXXX has profited a total of {$18000.00} from the loan ( XXXX ). The current remaining principal for loan ( XXXX ) is {$20000.00}. If I was fortunate enough to pay off the loan today, I would have paid {$60000.00} on a {$210000.00} loan. I have paid {$38000.00} on loan ( XXXX ) in total when added up between both servicers ( Launch Servicing & XXXX ). The original principal on loan ( XXXX ) was {$17000.00}. XXXX XXXX XXXX XXXX has profited {$20000.00}. The current remaining principal for loan ( XXXX ) is {$10000.00}. If I was fortunate enough to pay off the loan today, I would have paid {$48000.00} on a {$17000.00} loan. XXXX XXXX XXXX XXXX has profited a total of {$39000.00} and I am still {$30000.00} away from paying off the current balance. I believe this is a result of the lenders relationship with the school that I attended ( XXXX  XXXX XXXX of Washington ). I believe this in addition to The U.S Department of Educations statements further expands my argument for discharge. In accordance with my previous attempts, I would like to formally request information on the process for loan discharge on loans ( XXXX ) & ( XXXX ).

Company response to consumer: Closed with explanation