Consumer complaint received 2026-05-21 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Changes in loan terms during the application process
Company: Lennar Financial Services, LLC
State: TX

Complaint narrative:
XX/XX/XXXX, XXXX visited Lennar Homes XXXX XXXX XXXX Texas XXXX interested in purchasing a home, sales associate, XXXX XXXX XXXX and my real estate agent XXXX XXXX XXXX asked that I provide a {$5000.00} deposit first before any application or further consideration of home loan. I was asked to wire Lennar Homes {$5000.00} so I did and submitted my loan application. XX/XX/XXXX, XXXX XXXX processed and docusign documents sent over for me to sign. XX/XX/XXXX, XXXX Email sent to me regarding walkthrough dates, still do not have a loan approval. From XX/XX/year> to Friday XX/XX/year> I have submitted all documentation to my loan XXXX XXXX XXXX and loan analyst XXXX XXXX, requested by Lennar Mortgage. Monday XX/XX/year> I receive an email from area XXXX XXXX XXXX stating they are retaining my deposit of {$5000.00} for lack of performance. I sent an email asking them to explain this decision and showed proof that every time my loan XXXX calls to tell me that the loan will be denied, he comes up with another trick to make my income look higher than it is and asks for more documentation. I send it in, he calls again to let me know my debt-to-income ratio is still too high but states he knows another way to get it to look right and asks for more documentation. This has gone on for XXXX weeks. He called me XX/XX/year> to again say that he has another way he can get it approved if I can send him another paystub or my other choice is to move from the 4.5 % fixed rate to a 6 % adjustable rate. I asked him how I would qualify for the 6 % rate if my loan wasn't being approved at 4.5 % and he asked for another paystub. When I got back home after that call, I saw in the customer portal that they were asking for an updated guardianship letter for my daughter ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX kids who has legal guardianship over both of them ) as well as my bank statements with their XXXX payments on them. They gave me a deadline to have all of this over to them within XXXX hours and I called to let my loan XXXX know that the lady who handles XXXX was not in the office and I could not produce the paystub he wanted, I had to file another guardianship letter with the court due to this new request and it is a XXXX week turnaround time. I thanked my loan XXXX for everything and told him I think it is finally time to send me the denial letter because everything he has tried up to this point is not working. He said he would send it to management. Monday morning, XX/XX/XXXX, I get an email stating they are keeping my deposit for lack of performance. My contract states that I get my deposit back within 30 days in the event of a denial. They are refusing to give me a denial and making it look like it is my fault that I can not produce information and therefore they have a right to keep my deposit when I have done everything they have asked me to do. I can not afford an attorney and I just want my deposit back. If my debt-to-income ratio was too high, then why did I not receive a denial letter in the beginning? They keep moving the goal post, I turn in documents, the loan XXXX comes up with another scheme, and it still does not get approved. I need to let other people know that Lennar Mortgage of Texas is running a fraud scheme and keeping deposits.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation