Consumer complaint received 2021-06-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: PLANET HOME LENDING, LLC
State: MD

Complaint narrative:
I am adding to my complaint that was closed by your agency complaint # XXXX. Planet Home Lending ( PHL ) states in the letter dated XX/XX/XXXX, that in the previous loan modification that I obtained in XX/XX/XXXX that PHL never indicated how much of the delinquent amount was being rolled into the new mortgage. If this is the case how did PHL give me a new mortgage and still require the bankruptcy trustee to make payments to them that PHL did not credit to my account. To this date PHL have not provided me with this information and will not supply documentation where they applied the funds of {$9700.00} paid by the trustee from XX/XX/XXXX through XX/XX/XXXX on my behalf. I was suppose to have been granted a loan modification that covered this period. PHL continue to have me in default and under a loan modification at the same. Therefore I am required to pay the delinquent amount in bankruptcy and the new mortgage this is double dipping. If PHL granted me a loan modification what did it include. How can you give a new mortgage and not disclose what I am being charge for how did PHL make the determination as to how much the new mortgage should be. What figures did PHL used to determine the new loan? PHL stated that the payments show a severe delinquency before this loan modification if they are not disclosing the true figures as stated in the letter of XX/XX/XXXX what did it include. In XX/XX/XXXX, I spoke with Mr. XXXX from PHL concerning a new loan modification that I was denied. I inquired about the {$9700.00} that was not applied he said it will be refunded back to the bankruptcy trustee. I ask Mr. XXXX in that same conversation who actually held my mortgage he stated that XXXX XXXX holds the mortgage on my home. I wanted to contact the mortgage holder to see if I could file my appeal with them and not the servicer. In my appeal I requested since we were in a pandemic and the interest rates had dropped so low so I could afford to stay in my home. I contacted XXXX XXXX I received a letter dated XX/XX/XXXX, informing me that XXXX XXXX are listed a trustee and they have no authority or responsibility to make decisions on my mortgage. To this day I still do not know nor have PHL stated that they are mortgage holder and not just the servicer. 

I was granted a new loan modification In XX/XX/XXXX. If PHL did not disclose how much of the delinquent amount that was included in the previous loan modification how can I trust that this new loan modification include all of my delinquency. How did PHL determine what my new loan should be. PHL never requested an appraisal of my home nor did they provide me with an appraisal of the value of my home to determine the new loan. Also the loan modification that they granted me in XX/XX/XXXX states that the original principal amount {$390000.00}, unpaid principal amount {$460000.00}, and the New principal amount {$510000.00} and {$110000.00} of the principal I will not be charged interest on. The deferred principal balance will be reduced every 12 months as long as I be in good standing for one year. I asked XXXX XXXX the contact person on the letter I received from PHL about the terms of the new modification she stated that if I be in good standing for the first year of this mortgage that this amount will go away. I asked Ms. XXXX if XXXX will be sending me a XXXX for the amount of {$110000.00} at the end of the year she said no. I am totally confused about what I was and have been charged in the new modification and what actually happen to the funds received under the old modification. What are they using to determine the amount of the loan they gave me on my home. PHL is putting me in a position of a financial hardship if I have to hire a real estate attorney to represent me to see what they are charging me and have charged me in the past. And how they applied the funds from the trustee from XX/XX/XXXX thru XX/XX/XXXX.

Company response to consumer: Closed with explanation