Consumer complaint received 2024-09-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: REGIONS FINANCIAL CORPORATION
State: AL

Complaint narrative:
I noted an unauthorized charge on my business account while reconciling my business checking account in XXXX, XXXX. An unauthorized charge in the amount of {$43.00} payable to " XXXX XXXX XXXX XXXX '' ( said charge being made with a debit card ) appeared on my online banking statement. I phoned my financial institution to get the details but they could not tell me much - other than what was already provided on my statement. They said they would look into and respond. I received correspondence from my financial institution dated XX/XX/XXXX wherein they refused to reimburse my account for the {$43.00} and stating that if I had any further information or documentation to send it to them and they would review. 

Based on that letter, I contacted the company - XXXX - and they could not tell me much either since a debit card was used to make the purchase vs. a credit card. However, what I did discover was that the charge was made in person, at a XXXX  store located at XXXX XXXX XXXX XXXX, XXXX XXXX, Minnesota XXXX. 

On XX/XX/XXXX, I sent a letter to my financial institution ( via fax to their main bank as per their correspondence ) that stated as follows : " I am in receipt of your correspondence dated XX/XX/XXXX ( copy attached ), regarding the recent transaction charged to XXXX XXXX, XXXX business checking account ending in XXXX in the amount of {$43.00} made to XXXX XXXX XXXX XXXX as per the line item in my online banking account. 

In response to that correspondence and in further support of my claim, I would show the following : ( 1 ) This charge was purportedly made with a debit card ending in XXXX. I do not now, nor have I ever been in possession of said debit card. 
( 2 ) Further to this, to receive XXXX-specific discounts, I always use my XXXX credit card ending in XXXX to make all purchases at XXXX. To support this, attached is a XXXX of all of my activity at XXXX since XXXX of XXXX. 
( 3 ) The debit card in question ending in XXXX is not now nor has ever been associated with my target account as confirmed in the e-chat I had with a XXXX agent on XX/XX/XXXX ( see transcript attached, emphasis added ). 
( 4 ) According to the same e-chat I had with a Target agent on XX/XX/XXXX, this charge was made at the XXXX  store located at XXXX XXXX XXXX XXXX, XXXX XXXX, Minnesota XXXX ( see transcript attached, emphasis added ). I was not in XXXX XXXX, Minnesota on the date the charge was made, nor have I ever been to XXXX XXXX, Minnesota ( nor any other part of Minnesota ) in my entire life. In furtherance of this, I am employed by the XXXX XXXX XXXX in XXXX, XXXX  and was working on the day in question ( see timecard attached ). 

Regarding the debit card ending in XXXX ( if such a card exists ), please cancel it immediately so as not to be used by anyone attempting to commit additional fraud. In addition, please cancel the debit card associated with my personal account ending in XXXX  and associated with my personal checking account ending in XXXX, effectively immediately ( I have surrendered the debit card associated with my personal account to a representative at the Regions branch located on XXXX XXXX, XXXX, XXXX of even date herewith ). '' Finally, I asked my financial institution to refund the {$43.00} to my business account and advised that if they did not, I would contact the Consumer Financial Protection Bureau. As of the date of this official complaint, I have not heard anything from the bank regarding this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief