Consumer complaint received 2025-05-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
In several occasions I have requested a billing dispute with Barclays Card Services concerning a charge of {$3900.00} made to XXXX XXXX XXXX * on XX/XX/year>. This payment was for permit processing services that were never delivered by merchant, of whom would. Case ID # : available if needed. 

Barclays continues to disregard my billing dispute inquiry, and when following up with them, they have only prolonged my inquiry. They closed my case in XXXX occasions, without even following up with me requesting documentation, or calling to discuss. 

I have been proactive and have FAXED them all documentation available, only to be fully disregarded, and once again for the XXXX time have closed my case, without cause or follow up. 

As outlined in several communications and correspondence with Barclays Card Services, this dispute was requested on the following key issues : The merchant failed to provide the services for which the deposit was paid. 
They attempted to impose unauthorized additional charges without delivering any work. 
When asked for standard business credentials, the merchant responded with hostility, evasion, and further denial of forwarding contact information. 
Multiple attempts to communicate with the merchant have been ignored ( of which I attached email records ). 

I enclosed the following supporting documents to Barclays Card Services : XXXX. Email correspondence with the merchant confirming lack of service, threats, fee disputes, and denial of submitting contact information and professional credentials. 
XXXX. A copy of the contract, showing the agreed-upon terms and fee schedule. 
XXXX. Evidence that the merchant attempted to collect fees prematurely and in violation of their own terms, and engaged in behavior that could be construed as extortion. 
XXXX. Documentation of false business addresses listed by the vendor, raising serious concerns about the legitimacy of their operations. 

Given the evidence provided, I respectfully requested Barclays Card Services to reopen this case promptly, review all information and follow up with me for options resolution of this matter. 

They have failed to follow up with me, and have closed my case for the XXXX time. When asked to please provide appropriate documentation supporting their action to close my case and not follow up, they have ignored my requests, and agents continue stringing me along with different instructions as to what to do, only to continue misleading. 

If anyone can help as to how I may be able to proceed, or at least whom i can make a formal complaint, as per it should not be that simple to obtain {$4000.00} in fees on misleading charges, for non services, on a merchant that will not even identify whom they are, wanting further fees, and of which email communication has been forwarded to Barclays and ignored.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation