Consumer complaint received 2025-05-30 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Comerica
State: IA

Complaint narrative:
On XXXX I checked my balance and noticed it was low, I found a slew of transactions from XXXX, the date my deposit hit, and XXXX. I reported the charges and was sent a replacement card. 

The charges were all gaming related except for two - one for XXXX and one for XXXX. They were not me, but the folks at XXXX  decided otherwise, because they didnt do real investigations before and its even worse now. 

Here are the charges disputed : XX/XX/year> - {$6.00} XXXX * XXXX XXXX XXXX  * XX/XX/year> {$2.00} XXXX XXXX XX/XX/year> {$2.00} XXXX XXXX  XX/XX/year> {$6.00} XXXX XXXX XX/XX/year> {$6.00} XXXXXXXX XXXX XX/XX/year> {$50.00} XXXX XXXX XXXX XX/XX/year> {$6.00} XXXX XXXX  XX/XX/year> {$2.00} XXXXXXXX XXXX  XX/XX/year> {$2.00} XXXXXXXX XXXX  XX/XX/year> {$6.00} XXXXXXXX XXXX XX/XX/year> {$100.00} XXXX XX/XX/year> XXXX XXXX {$5.00} XX/XX/year> XXXX XXXX {$5.00} XX/XX/year> XXXX XXXX {$10.00} XX/XX/year> XXXX XXXX {$10.00} XX/XX/year> XXXX XXXX {$10.00} XX/XX/year> {$14.00} XXXXXXXX XXXX XX/XX/year> {$8.00} XXXX XXXX  XX/XX/year> {$7.00} XXXXXXXX XXXX XX/XX/year> {$5.00} XXXX XXXX XX/XX/year> {$32.00} XXXX  XX/XX/year> {$2.00} XXXXXXXX XXXX XX/XX/year> {$6.00} XXXXXXXX XXXX XX/XX/year> {$6.00} XXXX XXXX XX/XX/year> {$6.00} XXXXXXXX XXXX XX/XX/year> {$2.00} XXXXXXXX XXXX  XX/XX/year> {$14.00} XXXX XXXX  XX/XX/year> {$14.00} XXXXXXXX XXXX XX/XX/year> {$8.00} XXXX XXXX XX/XX/year> {$0.00} XXXX XXXX I do credit them for being far more timely in resolving SOME issues, albeit horribly and then making a bigger mess of things that seems like revenge for my persistence in demanding resolution to this issue. 

I have been through this before with them, I was able to get it fixed thanks to CFPB and unfortunately things have gotten worse. Here is a brief synopsis of their response to my disputes : The initial Service Request number I was given was split into two different service requests without any notice for me to have as reference. 

The original SR results were split between two sets of results- on one they had found that all of the XXXX charges under {$10.00} were deemed as unauthorized and I received {$100.00} in funds back to my account. On the other, it tells me I will be given a provisional credit of {$120.00}, again with no reference to specific transactions or dollar amounts. I had to call and wait on hold forever just to figure out what transactions were denied and what transactions the {$100.00} I was credited back encompassed. 

It turns out the {$120.00} encompasses the three XXXX charges for {$14.00}, the XXXX {$50.00} and the XXXXXXXX XXXX {$32.00}. 

Today, Friday XX/XX/XXXX, after I saw the documents they used and that they added five transactions I was never disputing whatsoever, creating conflicting information - then denied my disputes based on conflicting information. I had emailed several times and cced XXXX my XXXX, etc Then I see on my XXXX balance that they reversed provisional credit on ONE of the XXXX Charges for {$14.00} - I seriously think they are playing games and getting revenge. 

They determined all the XXXX charges under {$10.00} were fraud, but XXXX of the {$14.00} ones were just me lying. Thats what Im to believe. 

Lots of incompetence and lack of accountability. They create the conflicting info with nonsensical logic then deny my claim based on the conflict, its nuts.

Company response to consumer: Closed with monetary relief