Consumer complaint received 2018-09-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: CO

Complaint narrative:
WE NEED URGENT HELP FROM OUR GOVERNMENT. 

CFPB -- - Date XX/XX/XXXX XXXX  XXXX XXXX # XXXX. 

XXXX # XXXX. 

We Just wonder if our Mortgage is getting close to being paid off. We dispute all current Principals from each mortgage lender or collector who held our mortgage after it was sold from the Originator in XX/XX/XXXX. We dispute XXXX, XXXX XXXX XXXX, XXXX ( As Debt Collector for XXXX XXXX XXXX ), XXXX ( As Debt Collector for XXXX XXXX XXXX XXXX, and Carrington Mortgage as Debt Collector for?. They told us our Mortgage Holder is XXXX the abbreviation for XXXX XXXX XXXX XXXX XXXX XXXX? We are so confused by not knowing who the real mortgage holder for our mortgage is for 15 years. We believe our mortgage is a just a business for them. They see us as an investment, not real people with a home they're fond of. It is so horrible. So, our mortgage is an investment for these mortgages, including their 3 Debt collectors which are XXXX, XXXX, and Carrington. 


THESE ARE the 7 COMPANIES Which Held OUR MORTGAGE IN 15 YEARS. 


1. Original First mortgage holder was XXXX XXXX in XX/XX/XXXX.Original Principle was  {$200000.00}. 


2. XXXX XXXX 3. XXXX XXXX in XX/XX/XXXX-XX/XX/XXXX. 


XXXX. XXXX  XXXX XXXX XXXX XX/XX/XXXX -- XX/XX/XXXX 5.  XXXX XXXX XXXX -- ( As a Debt Collector ) 6. XXXX XXXX XXXX -- ( As a Debt Collector ). 


7. Carrington Mortgage Servicing LLC. This Debt collector who modified our mortgage as a Loss Mitigation. 


I am writing this letter for help on my and husband 's behalf. Our Mortgage is a joint ownership with him as primary. 

Please help, we have been living in fear in 15 years, if these Mortgage companies would exercise their power they will take our dream home which located in the country near XXXX  XXXX, Colorado. 

We would like to file a Complaint against our Current Mortgage Carrington Mortgage as a ( Debt Collector who Modified our Mortgage after transferred from XXXX XXXX XXXX ). 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- UNFAIR MORTGAGES PRACTICES. We need Urgent help, because we been struggling for so very long. We could afford our monthly payment forever if these companies were honest and maybe our mortgage is paid off already. 

To Whom it may concern, We would like to request all records, audit, accounting, and clarification of all payments on our mortgage in general to see if it is already paid off. Because it is a big mess, and we have no idea if its paid off or getting close to the pay off. We have been paying our mortgage at a very high payment and rate for 15 years. I calculated our payments in that 15 years it was already over the original price which is the {$200000.00}. We have paid approximately {$300000.00} by using out Monthly payment from XXXX, and XXXX  XXXX XXXX {$1600.00}, and 12 months times 15 years. We have no idea, because when we had XXXX it was an ARM, and it was {$1.00}, XXXX -- {$2000.00} adjustable rate. 
Also, there are 7 mortgage companies which were mortgage holders in our mortgage. There are 3 companies as our debt collectors.

I asked again they told us Carrington is our Mortgage Holder, which we dont believe them, because they are a Debt collector for a Mortgage company whom we dont know. 

My question is how a Debt Collector as Carrington Mortgage Service LLC is our Mortgage holder instead of Debt Collector, because they never refinanced our Mortgage to begin with. The last mortgage who refinanced, as a modification was XXXX XXXX XXXX in XX/XX/XXXX. We need a break, because these mortgage companies commit frauds, are abusive, and very controlling of our lives. 

We just wonder if these debt collectors have  licenses to refinance our mortgage in the State of Colorado, because we have an email from Carrington ( debt collector ), as a list of where they have licenses, and the State of Colorado where our Mortgage located is not listed, so that means they have no license or right ( as a debt collector ) to modify our mortgage with a very high monthly payment. 

We need help or relief from from our Federal government. Cant you all see that the mortgage companies abuse us, lie, and are very dishonest on us, and created a big mess? Not only that they've passed us around with 7 companies who been transferring our mortgage to each other without our right or agreement to do so. We are the homeowners, not just an investment cash cow. Please help, we need a break, we need a life, and we have been struggling with a very high rate for 15 years, and we need our Federal government to help solve our difficulties. We have been trying the best we could in that 15 years, and we have no power to deal with these mortgages at all. 

Our Mortgage as a Single Family Residential, and real house, and not a mobile home. 

We Originally purchased our Mortgage inXX/XX/XXXX, and the house was built in XX/XX/XXXX, and was refurbished just before we bought it. The original price was {$200000.00}. 

1. FIRST MORTGAGE HOLDER WAS XXXX XXXX a ) Our rate with XX/XX/XXXX was 8.784 % b ) Monthly payments {$1400.00} c ) The Original Mortgage Holder when we first bought in XX/XX/XXXX XX/XX/XXXX.

2. XXXX XXXX in XX/XX/XXXX-XX/XX/XXXX a ) Our rate was 8.784 %. 

b ) Monthly payments {$1400.00} 3 XXXX MODIFICATION- from XX/XX/XXXX -- -XX/XX/XXXX which is a 4 years ).

a ) Our Rate was 9 %, 10.500 %, up to 11.125 % as an adjustable rates. Late Charges -- {$20.00} b ) Our monthly payments from {$2000.00}, {$190000.00}, and {$1600.00} c ) XXXX lender was XXXX XXXXe lender as the XXXX XXXX XXXX XXXX, which may not have been properly licensed and the mortgage would be invalid. Most of our problems started with XXXX. Like so many others, they ripped us off. 


4. XXXX  XXXX XXXX XXXX inXX/XX/XXXX -- -XX/XX/XXXX). 

a ) Our Rate was 7.75 %.

b ) Monthly payments of {$1600.00} -- -- {$1.00}, XXXX -- {$2000.00}, same payment was continue from XXXX. 

We asked XXXX  XXXX XXXX to modify our Mortgage, hoping for a lower payment and some relief for our budget. They should have lowered our rate and payment, but they did not. 
XXXX XXXX XXXX raised our principal balance to {$200000.00} after 6 years. When XXXX  XXXX XXXX modified our Mortgage they raised the principal balance to {$200000.00}, which was over the original balance of {$200000.00} when we first purchased our mortgage, and then just continued the same payment of {$1600.00} we had from XXXX, and gave us a 7.75 % rate. So, what does Modification mean? We sought help to lower our payment and rate, but that did not happen with XXXX XXXX XXXX 's modification. 
After the Modification with XXXX XXXX XXXX We found out XXXX XXXX XXXX is not our Mortgage Holder, and it was XXXX is our Mortgage Holder instead of XXXX XXXX XXXX. XXXX had become part of XXXX XXXX XXXX. It was not an ARM or adjustable rate, but XXXX XXXX XXXX adjusted my payments from {$1600.00} to {$1900.00} three times, and then collected this payment, they also transferred these 3 payments to XXXX to collect it again. They did this without any explanation or justification. Very creepy, and very dishonest. 
We overheard that XXXX XXXX XXXX modified our mortgage, even though XXXX was still our Mortgage holder. XXXX XXXX XXXX carried over the problems and abuses from XXXX. These mortgage companies dont tell the truth to homeowners, but they lie, and are very abusive, and dishonest. None of them tell the truth. 

5. XXXX XXXX XXXX XXXX - -- -- ( As a Debt Collector for XXXX XXXX XXXX XXXX. 

a ) Our Rate was 7.75 % was transferred from XXXX   XXXX XXXX. Late Charges was {$12.00} b ) Our Monthly payments was {$1.00}, XXXX was no different from our XXXX XXXX XXXX payments. 

6 ) XXXX XXXX XXXX- ( As a Debt Collector also XXXX, same as XXXX XXXX account number. 

a ) Our Rate was 7.75 % same as XXXX 's Mortgage. 

b ) Our Monthly payment {$1600.00}, same as XXXX 's Mortgage. 

7 ) Carrington Mortgage Services , LLC -- - ( As a Debt Collector ), and we have no idea who they collect the Debt for?. 

a ) Our Original rate from XXXX, before transferring our mortgage in XX/XX/XXXX to Carrington, was 7.75 %. Carrington modified our loan, and would only reduce our rate to 6.370 %, and we are very sad about this. We had no choice, but to sign the Modification with fearful hope so they wont foreclose our dream home in the country. We've lived in it for 15 years. 

b ) So, our current rate with Carrington is 6.370 %. 

c ) Our monthly payments to send every-month for 6 months is total -- $ {$2100.00} including late charges of {$75.00} d ) Carrington just gave us 6.370 % from the Original rate after transferred our Mortgage from XXXX as of 7.75 %. 
We did sign for Mortification by fear of losing out home, because we have no other choice. 

We could only qualify for Loss Mitigation as our only choice, and could not use my husband 's VA in 15 years. We call every mortgage company for help, but nothing worked out, and we gave up looking. All these years of looking for help was a waste, because our credit was damaged so severely by these companies. 

Carrington is the Debt Collector for our current mortgage. With all the messes, and our severe struggling from all the previous mortgages to today with Carrington Mortgage our problems are getting worse. 

We were so afraid, and lived in fear for 15 years of foreclosure or loss of our dream home, we applied for Loss Mitigation with Carrington Mortgage just to do something to save our dream home. This is the only program that we qualified for, and had no other choice, but take the high road to save our home. So, Carrington wanted us to pay a trial payment 3 times of {$1900.00} in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, and then they qualified us for Modification in XX/XX/XXXX, which was not good at all, because they gave us the same payments that we paid for the trial. Its possible that they dishonestly wanted to see if they could pry more money out of us. Also, the Original rate from XXXX was 7.75 % was transferred to Carrington, and Carrington modified our Mortgage, and only gave us 6.370 % rate. 

So, even with the VA in 15 years we had never been able to get help from anybody. We never qualified no matter what, because our credit was severely damage by these Mortgage Companies, and other finance institutions. We did not create all these things that happened to us. We have a guaranteed income to afford our mortgage, but there is no help from anybody for us to have a break from paying a very high payment and rate in 15 years. 

We sometimes feel like giving up our dream home, but we couldnt, because it was already underwater, and we cant get any money from it, because the current principal after 15 years is still {$190000.00} and the Original principle in XX/XX/XXXX was {$200000.00}. So, we keep floating with very high payments, for fear of losing our home. 

In 15 years we had never been able to pull the equity to help us. We have no idea how much the equity is on our house in 15 years. Our home needs remodeling, and so many things to fix etc. 

So, we had 7 mortgages over the 15 years since we purchased our home. 

So, we will be paying our home until we die, and it will never be paid off, and we'll have nothing for our kids at all. I am XXXX, and my wife is XXXX. We have no savings at all, because of paying our mortgage at a very high payment for 15 years, and dont know how much the real principal is or if it is already paid off or close to it. We need URGENT help, because our current payment to Carrington mortgage is {$1900.00}, and plus charge of {$75.00} altogether is {$2100.00}. Our problems are getting worse, caused by a very high monthly payment. We live from pay check to pay check. Sometimes we have no money for weeks, because all of XXXX retirement is going to Carrington every month, and his current job is taking care of our other bills. And, the wife is not able to work, because of our credit reports in 15 years our both scores are in the 500s. 

We know our mortgage is just an investment for these mortgage companies. We could not do anything, but follow what they tell us to do, and do the monthly payments like tossing our hard earned money into a dumpster. 
We need urgent help from the Federal government to save our lives, because we did not do this. We have been struggling for 15 years, and dont know what else to do. 

We had a payment that was sent to Carrington Mortgage in XX/XX/XXXX, and it was returned, it was insufficient caused by our struggling. So, they resubmitted twice without us knowing it, and we just found out after we got our statements from the bank. 
And, now Carrington has punished us, because of that insufficient funds. We can no longer do a payment by phone, but make a cashier check to send XXXX XXXX, or XXXX XXXX for 6 months. So, my wife has to drive 45 minutes to town to our bank to make a cashier check every month for 6 months to send by XXXX XXXX or XXXX XXXX to pay them by Carringtons order. 

Carrington Mortgage Services , LLC as a ( Debt Collector ) is a ripoff. And, just wonder if they have a license in the States of Colorado to modify our mortgage. 

Also, we wonder about these three Debt Collectors such as XXXX, XXXX, and Carrington. Do they have the proper licenses, or qualify as our mortgage holders. 

Please, we need urgent help, because we have no idea what next if we could not refinance our mortgage in so many years, and we have to do something to save our mortgage from these mortgage companies who already took our lives away. We have nothing to look forward to, but suffering everyday, and sadly. We have nothing for our kids, and grandkids. We can only try for ourselves to live, and we never help our kids. 

We want to file complaint about our current Mortgage which is Carrington Mortgage Services , LLC . 

This is a continuing severe problem with our Mortgage Companies which we have been fighting for 15 years. 

We want to audit all of our payments over 15 years to see if we're getting close to paying off our mortgage or know exactly what the real principal is, the payments, and everything in general, all the aspect of our mortgage, because our payments go up, and up, and may get worse or finally we'll lose our house or be foreclosed on by Carrington Mortgage. These companies have hidden or obscured the facts so we can keep giving them money. We have been living with fear of losing our home. Please, help. 

We did submit a letter of our hardship to Carrington Mortgage, when processing the loss mitigation. So,  they didnt even think that we have other bills to take care of, and also that my wife is not working. So, they told me it was dependent on our income. We need food, and have other bills to take care of, and so forth. We want a lower payment so we could have a left over for fun, because we have never taken a vacation in our life time. Carrington should have read out hardship letter, and should understand it. They said it depends on our income. So, his entire retirement of {$2100.00} is going to Carrington Mortgage for our monthly payments indefinitely, and we dont know if or when we are going to pay off our mortgage. This is all his pay check, and all our bills all together including our mortgage totals {$3.00}, XXXX monthly, and almost {$4000.00} monthly, and there is not much left every month. We have to have something for ourselves, because we work hard for our money. For 15 years we always work to keep up our monthly payment on our mortgage, because this is our dream home in the country, and we deserve something good, because we work for it. Today, we never have a vacation in 15 years, because our home is our priority to take care the payments so we could have a place to live. We are a victims of their fraud, and crimes. We work hard, and have honesty, and are tax payers, and we dont need this treatment from these companies. We obey the Law, and they dont. Please, help to save us from difficulties so we could have a life to enjoy, life is short, and look in to our problems urgently which there was no fault of our own. 

We dont know how we made it in 15 years. We could be homeless if we gave up. Please, help, our monthly payment will never go down, but keeps going up. Maybe Carrington mortgage company is trying to drive us into a foreclosure, since this is a nice property and houses here are going up in value.

Company response to consumer: Closed with explanation