Consumer complaint received 2024-10-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Paypal Holdings, Inc
State: CO

Complaint narrative:
Cfpb In or about XXXX PayPal over credited my account. Instead of debiting the over credit they debited my checking account for the entire balance of my credit card on XX/XX/XXXX. I was unaware of any of this until my checking account became seriously overdrawn and I had about {$340.00} of overdraft fees. I called PayPal Several times, I believe about XXXX. One told me the only way to be credited was for them to send me a check that would take up to three weeks & they would not cover any of the overdraft fees. I found that decidedly unacceptable.

I called my bank again ( maybe the 5th time ). and they told me the only way to dispute this was to file an unauthorized debit ( for a fee ). To try to slow my drowning in check charges I did that. I called PayPal to try & get the check canceled but ran into language barrier ( which happened more than once ). I thought he was telling me they would try and stop it. So then from the next person I was told that since the payment had been stopped the one debited to my checking account ), the credit should go back to them. How does that work? I take money that isnt there in the 1st place & send them a credit? Somewhere along the way they doubled my total credit card balance. When I called the person tried to tell me I had run up the balance. I said how would I do that? Its hundreds of dollars over my credit limit. The last call I was transferred to a supervisor, which I believe was a customer service rep stateside. She was very hostile & angry implying I was trying to commit fraud. She said she was stopping the payment on the check that I must have already gotten. Which I was thinking okay, didnt want or have the check anyway. I said I wanted to know how and why my whole balance on my account was debited to my checking account, wherein I was told I did it. Thats inconceivable. I get one XXXX XXXX XXXX per month. Why would I try and debit my checking account for more money than was in the account. I said so. I told her I wanted to get to the bottom of this. She told they would be looking into it after she canceled the check. So then I started to get insufficient fund charges on my other accounts. I contacted everyone that was affected. I got various ways of saying theres nothing we can do. I was also told by everyone that they couldnt stop the debit from being rerun, adding more bank fees. No one offered any help. This is probably tanking my credit rating which is nothing compared to how I will come up with funds to cover this. Most of my XXXX XXXX goes to rent with the rest trying to cover bills. I see no way out of this. I looked into loans with one quoting 45 % interest & the other 49 % interest. ( I thought usrey was illegal. ) Even if I been desperate enough to take the loan, I had no way to make the XXXX XXXX monthly payments for 12 months.

Considering how long Ive been a customer with both my bank and PayPal, I am not only disheartened but deeply angry. How can something I didnt initiate, have knowledge of or give authorization to be legal? Just because corporations are big, does that gives them license to rob me? Because I authorized a monthly amount to be debited to my checking account give them the right to take as much as they want?

Company response to consumer: Closed with explanation