Consumer complaint received 2024-01-29 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: TransferWise Ltd
State: CT

Complaint narrative:
On XX/XX/2024, I initiated an international wire transfer for {$50000.00} with the company Wise , Inc. on their website ( wise.com ). The money was debited from my XXXX XXXX XXXX XXXX account that was attached to my personal Wise account due to the digital process used by the bank verification company called XXXX XXXX XXXX on XX/XX/2024, and received by Wise ( I received a verification email stating they received it ). Because it came from my business account, I was instructed by the Wise customer service representative to cancel the transaction and told that the funds would be refused by Wise and I would receive a refund of my {$50000.00} in 0-3 days. I called customer service to follow up due to the extremely large amount of money and I was instructed to send proof of the payment. My local bank branch sent me a copy of the wire receipt showing that the transfer was completed to Wise , Inc. XXXX XXXX XXXX account in New York , and I sent it to the company. I was told by Wise , Inc. customer service verbally and in follow-up emails that I would receive a refund to my original payment account ( and referencing the last 4 digits of my bank account number in 5 days. I received an email referencing the transaction with a pdf attached showing my {$50000.00} was sent to a nameless " holding company '' belonging to Wise, inc. in XXXX and converted to XXXX  pounds. I called and wrote stating that the canceled transaction was supposed to be sent directly to my US bank account and asking why it was at a holding company. I was assured it would be refunded in 5 business days and referencing the last 4 digits of my bank account. 

I have called daily and asked to speak to someone who could help escalate the situation due to the large amount and have gotten nowhere. I am unable to be tranferred to anyone in the " Payments '' department or in the " Complaint Department ''. I have not received my funds back and I filed a complaint with the company. They sent me an auto-generated email again requesting proof that they received the payment. XXXX initiated a wire recall requesting that the funds be returned which was refused by Wise ( I have a case # ). XXXX said there was nothing further they could do but I called and initiated a scam wire transfer claim with Chase ( I have a reference number ) as Wise, inc. has NOT completed the transaction by refusing the funds due to the canceled transfer and they have not returned the money to the originating account as is their duty. They are simply keeping my money. 

I have also registered a complaint with the Financial Ombudsmen in the XXXX as the money was transferred without my permission to Wise 's XXXX holding account. 

This is absolutely FRAUDULENT on the part of Wise, Inc. as I have provided them with the requested proof and they have acknowledged receipt of the funds and they did not refuse the transfer and sent it back to the originating account as they state on their website and in emails to me. They have stolen my {$50000.00}. This is a huge amount of money that has caused me to lose a house and opened me up to a lawsuit by the seller of the property. 

Please help me recover my money. 

( I have documentation but I am having trouble uploading it ).

Company response to consumer: Closed with explanation