Consumer complaint received 2025-06-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: DISCOVER BANK
State: GA

Complaint narrative:
b"I was sent a per-approved letter on XXXX to apply for a personal loan, I applied on XXXX and submitted the information they requested.  The information requested is pay stub and XXXX  months of bank statements.  They immediately denied the loan due to insufficient ability to pay.  I questioned their decision and they stated they based their decision on the bank statement.  When I informed them that I have 5 banks I have with money coming in and going out but I do not have any late payments, no dings on my credit nor any issues with repaying the loans in the past.\n\nThe request addition bank statements for XXXX which is a half of a month that does not reflect the money available to me.\nI received this letter:\n\nDiscover XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDiscover.comXXXXDiscover, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXRE: Your recent application\nDear XXXX XXXXnThank you for your interest in Discover Personal Loans.\nTo ensure you're always informed, we're writing to let you know that we could not approve your loan\napplication at this time because:\n INSUFFICIENT ABILITY TO REPAY\nIf you have any questions regarding this letter, write to Discover, issuer of the Discover Personal LoansXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX. Please include your name, address and application\nnumber XXXX.\nSincerely,\nDiscover Personal Loans\nImportant Notice:\nThe Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the\nbasis of race, color, religion, national origin, sex, marital status or age (provided the applicant has the capacity to\nenter into a binding contract); because all or part of the applicant's income derives from any public assistance\nprogram; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act.\nThe federal agency that administers compliance with this law concerning this creditor is: Bureau of Consumer\nFinancial Protection, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Residents: The Ohio laws against discrimination require that all creditors make credit equally available to all\ncredit worthy customers, and that credit reporting agencies maintain separate credit histories on each individual\nupon request. The Ohio civil rights commission administers compliance with this law.\nPage 2 of 2\nOur credit decision was based in whole or in part on information obtained in a report from the\nconsumer reporting agency listed below. You have a right under the Fair Credit Reporting Act to know\nthe information contained in your credit file at the consumer reporting agency. The reporting agency\nplayed no part in our decision and is unable to supply specific reasons why we have denied credit to\nyou.\nYou also have a right to a free copy of your report from the reporting agency, if you request it no later\nthan 60 days after you receive this notice. In addition, if you find that any information contained in the\nreport you receive is inaccurate or incomplete, you have the right to dispute the matter with the\nreporting agency.\nFor a free copy of your credit bureau report, contact:XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXWe also obtained your credit score from this consumer reporting agency and used it in making our\ncredit decision. Your credit score is a number that reflects the information in your credit report. Your\ncredit score can change, depending on how the information in your credit report changes.\nType of credit score XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXKey factors that affected your credit score were as follows:\nKey Factor 1 NUMBER OF ACCOUNTS WITH DELINQUENCY\nKey Factor 2 TOO MANY INQUIRIES LAST 12 MONTHS\nKey Factor 3 TOO MANY CONSUMER FINANCE COMPANY ACCOUNTS\nKey Factor 4 LENGTH OF TIME REVOLVING ACCOUNTS HAVE BEEN ESTABLISHED\nThis information was provided to us by XXXX XXXX XXXX, a consumer reporting agency.\nIf you have any questions regarding this letter, write to Discover, issuer of the Discover Personal L"

Company response to consumer: Closed with explanation