Consumer complaint received 2025-04-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
Subject : XXXX XXXX XXXX JPMorgan Chase Bank Allowing Unauthorized Debits While Locking Customer Access to Funds To : XXXX XXXX XXXX XXXX/ CFPB, FTC, and other applicable regulators From : [ XXXX A XXXX ] Dear XXXX XXXX XXXX et al, I am urgently reaching out to request public exposure and investigation into JPMorgan Chase Bank, XXXX, which is engaged in ongoing, harmful, and potentially fraudulent conduct that is affecting not only myself but possibly countless consumers nationwide. 

Over the last several weeksand more urgently, over the last several daysI have been subjected to what can only be described as a calculated campaign of financial harm by Chase. This is not a one-time mistake or misunderstanding, but the result of policies and internal misconduct that reflect a complete and utter disregard for federal mandates, CFPB guidelines XXXX and Chases own contractual terms and conditions. 

This is not just a customer service issue. This is about a bank ignoring federal law, breaching its own contractual responsibilities, and enabling financial harm to its account holdersall while shielding itself from accountability through false statements and deceptive practices. 

Ongoing and Unresolved Issues : For months, I have kept my debit card locked at my own discretion due to a growing concern over unauthorized debits and fraud attempts. I use the lock feature specifically to protect my funds and maintain control over when and where my money is accessed. 

However, despite my card being locked, Chase Bank has allowed multiple unauthorized electronic fund transfers ( EFTs ) and debits to go through, which is a direct violation of federal consumer protection laws, including : Regulation E ( Electronic Fund Transfer Act ) which requires banks to prevent, investigate, and remediate unauthorized electronic debits ( 12 CFR 1005.6 & 1005.11 ), and Regulation Z ( Truth in Lending Act ) which mandates transparency and prohibits banks from engaging in deceptive billing and account practices ( 12 CFR 1026 ). 

Chases system allowed companies to bypass my locked card settings, breach my account, and deduct money without my authorization, even as I, the account holder, had intentionally restricted access. 

At the same time, Chase continues : Charging me service fees because my personal account does not hold a {$2000.00} balance, Overdrafting my account to collect these feesdespite preventing me from overdrafting for my own survival expenses, And ignoring their legal duty to secure my account and honor federal protections. 

This is the definition of predatory financial practicewhen a bank holds your money XXXX while continuing to profit from your inability to access it. 

These are not isolated events. They are the latest in a long list of violations, including : Refusing to initiate arbitration proceedings, in direct violation of their own agreements and the Federal Arbitration Act ( 9 U.S.C. 116 ) ; Knowingly submitting false statements to the Consumer Financial Protection Bureau, which may violate 18 U.S.C. 1001 and the False Claims Act ( 31 U.S.C. 3729 ) ; Applying arbitrary holds and excessive fees, while misrepresenting or concealing the true nature of these charges in breach of the FTC Act ( 15 U.S.C. 45 ) ; And imposing racially biased, discretionary banking policies that disproportionately harm customers of XXXX, violating 42 U.S.C. 1981. 

This is not simply negligence. This is a calculated strategy where Chase : Allows unauthorized transactions for its own benefit, Profits through fees and interest from delayed access and overdrafts, Suppresses complaints by issuing false statements to federal regulators, And avoids consumer redress by refusing to initiate contractually obligated arbitration, in breach of the Federal Arbitration Act ( 9 U.S.C. 116 ). 



Why This Deserves XXXX XXXX : The public must be made aware that Chases fraud protections do not work as promised. If consumers lock their debit cards and unauthorized transactions are still processed, then every Chase customer is vulnerable to theft and exploitationwhile Chase still gets paid. 

Despite escalating this to the CFPB, Chase has submitted misleading responses and continues to ignore my demands for arbitration, in violation of federal law and their own terms. These tactics are designed to exhaust, silence, and disempower consumers, and they must be exposed. 



I am calling on XXXX XXXX to help investigate and expose the larger implications of what I and likely millions of other Chase customers are enduring. When a megabank believes it can : Lock your account, Let fraudulent withdrawals proceed, Penalize you for not having money it wont let you access, Then submit false information to federal regulators to cover its tracks were no longer talking about mistakes. Were talking about corporate misconduct and fraud. 

I Am Requesting the Following : That XXXX XXXX XXXX a consumer alert or investigative report on JPMorgan Chases handling of unauthorized transactions, fraud response failure, and illegal fee practices ; That customers are encouraged to review their account settings and transaction history for signs of unauthorized debits processed while their accounts or cards were locked ; And that the broader media narrative shifts from bank error to bank accountability and federal violation. 

I am prepared to share full documentation, including : Debit card settings showing my locked status, Dates and descriptions of unauthorized debits, Fee and overdraft statements, Prior CFPB filings, And written arbitration demands Chase has refused to honor. 

This is not a one-time error. This is an institutional failureand it is time consumers are informed. 

Thank you for your continued dedication to consumer rights. I look forward to speaking with your team. 

Sincerely, [ XXXX XXXX XXXX ] [ XXXX, Ga, XXXX ] [ XXXX ] [ XXXX ]

Company response to consumer: Closed with explanation