Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MD XXXX XX/XX/XXXX Subject : Formal Dispute and Request for Deletion of Inaccurate Account ( Account Number : XXXX Dear CFPB I am writing to formally dispute the inaccurate reporting of an account by XXXX XXXX XXXX ( ACA ) on my credit report. This account is being reported in violation of the Fair Credit Reporting Act ( FCRA ) and other applicable consumer protection laws. I am requesting that this account be deleted in its entirety from my credit report due to the following inaccuracies and violations : XXXX. Inaccurate Reporting of Account Status Account Name : XXXXXXXX XXXX XXXX  Account XXXX Reported Balance : {$8200.00} Status : Closed, Derogatory, Charge-off Issue : The account is inaccurately reported as having a balance of $ XXXX, XXXX, XXXX, whichshowsacanceled debt amount of XXXX. 

Supporting Evidence : Form XXXX ( attached ) showing the cancellation of debt. 

Letter of Guarantee from ACA ( dated XX/XX/XXXX ) confirming the release of the lien upon receiving the insurance settlement. 

XXXX XXXX XXXX from XXXX ( dated XX/XX/XXXX ) showing the settlement amount of {$12000.00}. 

Violation : ACAs reporting of a remaining balance and charge-off status is false and misleading, violating FCRA Section 623 ( a ) ( 1 ) ( A ), which requires furnishers to provide accurate information to credit bureaus.

2. Incorrect Payment History Payment History : Reported as 39 % on-time payments with 5 late payments ( 30 days ), 2 late payments ( 60 days ), and 1 late payment ( 90 days ).

Issue : The payment history is inaccurate because the account was settled through an insurance claim and GAP waiver, and no further payments were due after the settlement. 

Supporting Evidence : XXXX XXXX XXXX ( attached ). 

XXXX XXXX XXXX ( attached ). 

Violation : ACAs reporting of late payments after the account was settled violates FCRA Section 623 ( a ) ( 5 ), which prohibits furnishers from reporting inaccurate payment histories. 

XXXX. Misleading Remarks Remarks : " Profit and loss write-off, '' " XXXX ; redeemed, '' and " Dispute resolved reported by grantor. '' Issue : These remarks are false and misleading because : The vehicle was stolen and declared a total loss, not repossessed. 

The debt was canceled, not written off as a loss. 

Supporting Evidence : Police Report ( attached ) showing the vehicle was stolen on XX/XX/XXXX. 

Form XXXX ( attached ) showing the debt was canceled.

Violation : ACAs inclusion of misleading remarks violates FCRA Section 623 ( a ) ( 1 ) ( B ), which prohibits furnishers from reporting misleading information. 

XXXX. Violation of My Rights XXXX actions constitute multiple violations of my rights under the FCRA and state consumer protection laws, including : Failure to Report Accurately : ACA continues to report inaccurate information despite the debt being canceled. 

Demanding Payment for Accurate Reporting : ACA asked me to pay an additional amount to correct the reporting, which is a deceptive practice. 

Harm to My Credit Score : The inaccurate reporting has caused significant harm to my credit score, affecting my ability to obtain credit, housing, and employment. 

Calculations and Timeline Loan Details : Original Loan Amount : {$28000.00} Insurance Settlement : {$12000.00} GAP Waiver Coverage : {$7700.00} ( canceled debt ) Remaining Balance After Settlement : {$0.00} Timeline : XX/XX/XXXX : Vehicle stolen and reported to police. 

XX/XX/XXXX : Insurance settlement processed by XXXX. 

XX/XX/XXXX : XXXX issued a XXXX of XXXX confirming the lien release. 

XX/XX/XXXX : XXXX issued a Form XXXX for the canceled debt. 

Request for Deletion Based on the above inaccuracies and violations, I am requesting that this account be deleted in its entirety from my credit report. The continued reporting of this account is causing significant harm to my credit score and is a violation of my rights under the FCRA and other applicable laws. 

Supporting Documents I have attached the following documents to support my dispute : Form XXXX ( XXXX XXXX ). 

Letter of Guarantee from ACA. 

XXXX XXXX XXXX from XXXX. 

Police Report for the stolen vehicle. 

XXXX XXXX XXXX. 

Receipt for Payment made to ACA. 

Next Steps Under the FCRA, you are required to investigate this dispute within 30 days and provide a written response. If the information is found to be inaccurate, you must correct or delete it immediately. 

Please send me a written confirmation once the account has been deleted. If the account is not deleted, I reserve the right to pursue legal action under the FCRA and other applicable laws. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MD XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation