Consumer complaint received 2025-10-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Continental Services Group, Inc. d/b/a ConServe
State: NY

Complaint narrative:
In XXXX of XXXX I attended XXXX and XXXX XXXX. I went for XXXX  days which were XX/XX/XXXX and XX/XX/XXXX ( Tuesday and Thursday ) ; during those XXXX days I attended XXXX classes on each day ( a medical terminology class and a XXXX part XXXX class thats split into XXXX classes ). On the XXXX when I went to school that day and they reviewed how much I would be paying and how much books and the things I was going to need for class would be. After going through all of that I would still be paying too much out of pocket so I decided that day to no longer return. I was communicating with someone named XXXX via text and I was explaining my situation to him letting him know I was a single mother of XXXX small children at that time and I wasnt going to be able to continue attending. He wanted to try and work something out with me as far as student loans but I wasnt ready to start and not commit then be left with a bunch of debt XXXX cant pay back. He told me I had to formally unenroll and XX/XX/XXXX I emailed them stating I wont be back. Around the middle of XXXX I seen on my credit report a balance from Conserve for {$6900.00}, I contacted them ( unsure about exact date ) to ask what the debt was owed for they told me it was from XXXX and XXXX. I told them I only went there for XXXX days and the balance shouldnt be that high they told me to contact XXXX and XXXX and when I contacted them it took a while for someone to get back to me about it but they told me the balance was correct and they only charged me for half the semester I was dealing with personal issues around that time so I wasnt able to deal with it right away. Then in the beginning of XXXX I was trying to get an apartment and I was denied for my credit and this is an ongoing issue XXXX having not being able to rent. This is the only major thing affecting my credit this has had a very bad affect on my credit and its stopping me from simply being able to rent a home or get any kind of loan. This year I wanted to at least start paying on it to just get it off so I contacted Conserve to reach a settlement I told them I dont mind paying because I did go there for XXXX  days but almost XXXX for XXXX  days was just insane. They told me that they could not offer me a settlement but I can set up a payment plan I declined ; they told me they could send it back and I could possibly work something out with the college. I contacted XXXX and XXXX a little over a month ago to get more information on why the balance was so high. I spoke to XXXX XXXX and he reviewed my semester with me and when I told him I only attended for XXXX  days he told me the system said something different. I was at work so I had him send me a copy of the attendance report and told him I would get back to him after Ive looked it over. When I checked it, it had me marked present on XX/XX/XXXX and XX/XX/XXXX which were both XXXX  classes. When I called him back I told him that I never attended classes on a XXXX  and that I never even met the teacher. He insisted on telling me that it says I was there so they have to base it off of what the system says I explained to him it wouldnt make sense for me to go to my XXXX and XXXX  classes twice and then come back XXXX  and go to XXXX class then not my other classes for the day ; then come back the following week and only go to the XXXX class. He told me that I would need to provide proof that I was absent those days. I told him I was at home with my kids and there is no way to prove that. He mentioned the previous conversations I had with XXXX and asked if I had any messages and I told him I dont even have that phone or that number anymore. He offered to reach out to XXXX and the Teacher and get back to me. About a week later after going through my emails I found the email I sent XX/XX/XXXX stating I wasnt going to be back I called back to let him know I had it but wasnt able to reach him. After calling the school numerous times I got in contact with a woman name XXXX XXXX and explained the situation to her I also explained to her that I sent it in the morning ( XXXX ) so how could I be in class that day. She said she would have him call me and I havent heard anything since.

Company response to consumer: Closed with explanation