Consumer complaint received 2025-03-10 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
XX/XX/XXXX late at night Wells Fargo XXXX XXXX reference # XXXX when I returned the call I was told it was nothing my screen is blank u must be ok we will call u if any problem or issues. I got alerts twice that day saying a new joint holder was added to my account I call the alerts XXXX XXXX told me it was just a email update I called Wells Fargo and Said no I was the only Account Holder. I made a Appointment to Wells Fargo my Phone gave me wrong directions and I didn't make it on time. XXXX office called me after pressing 1 for a call back I asked was my reference my actual amount of money I had in the bank. I asked twice he was apologizing and when I did get to the Wells Fargo they would not cash my check I was told I could get my money. I asked if I do have a private account they said yes on a different days of the previous. I sat down XXXX was not there same as XXXX XXXX on XX/XX/year> but the teller did make remarks such as if that deposit came from your account let me see you over draft with your card or let me see your private account number then after speaking with my Wells Fargo Bank with him listening Wells Fargo told XXXX XXXX XXXX XXXXXXXX the money had been debit from my account and not returned and he said show me your private account got mad stormed off and said no helping u. The XX/XX/year> I walking into the XXXX XXXX in XXXXXXXX XXXX at asked for a XXXX to see a private account and make a withdrawal she said leave or am calling Security to escort you off as in the Weekend before that on that Saturday I walked into Wells Fargo on XXXX XXXX and was told to leave my account is fraudulent I will be getting no money today. On That Thursday sitting with a banker she read off the computer Wells Fargo is going to close your account if you do not get back the money from XXXX XXXX. XXXX the XXXXXXXX XXXX  XXXX XXXX gave me that date weeks ago but then has a side of am sorry we not closing the account I asked for a email and that's not what they say over the phone we will never do business with u in the future and both of the banks has a closing date for me the same day. XXXX XXXX I believe opened a Account in my name I was at the branch and I did get a alert.to being told I have money from the higher departments they remane Fraud department, online Department customer care department and being in a agreement of my money with an sorry they saying then being let down at the bank just is not right at all. They have been a bad bank not helping being hateful against only me. I worked hard I went to school and before this I was not going through this waiting with the burden of proof that u owe me money and explanations. Wells Fargo told me XXXX XXXXXXXX still has the XXXX XXXX XXXX u sent them the account was compromised my your number you need to walk into a bank but how if the fraud even gets to the workers asking let me see your Wells Fargo Debit Card and Private Account number then. Coming from XXXX XXXXXXXX XXXX XXXXXXXX and on the phone as the other lady at the desk in front of me my system is not allowing me to do it. When they pull up my account I see them see something it seems as the XXXX didn't want to tell me at Wells Fargo but all of a sudden the teller seen something and said take this to XXXX  XXXX I believe that's what your looking for I asked XXXX how u go close my account and you still ain't explained everything I disputed and questioned now they joke at the end of the calls are Stay Safe

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation