Consumer complaint received 2026-02-05 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Sequium Asset Solutions, LLC
State: MD

Complaint narrative:
XXXX XXXX : XXXX : Disputing a Charge of # XXXX from XXXX and Requesting the charge Cancellation. 
XXXX XXXX : XXXX dated XX/XX/XXXX. 

The above subject matter refers : On Saturday XX/XX/XXXX, I walked-in into local XXXX of XXXX XXXX XXXX XXXX XXXXXXXX XXXX  to XXXX a XXXX XXXX, which I have been buying like that in the time past. However contrary to my request, the attendant went ahead in his own way to order a contract phone for me from XXXX shop. I sensed something was not right earlier, so, I rejected the offer and asked him to cancel the order. But, Instead, he said he couldn't cancel the order again as he had submitted it. But when it arrives, I should bring it back to him. On several occasions I called XXXX customer service representatives online, narrating my ordeal and urged them to cancel the order. The respondents told me I should return the parcel and not to activate the sim card it contains- which I did. To get XXXX opinion, I visited several XXXX local dealerships around me to lodge the same complaints. They all told me to return the packet on arrival. The XXXX containing the XXXX and the sim arrived the XXXX day, which was Monday XX/XX/XXXX and I returned it back through the XXXX delivery channel at XXXXXXXX XXXX the following day which happened to be a Tuesday XX/XX/XXXX. I asked the XXXX online representative to cancel the order but told me they couldn't do anything at the moment until they received back the parcel in the warehouse store in XXXX XXXX XXXXXXXX XXXX it was originally ordered. 

I kept on tracking the phone parcel movement until XX/XX/XXXX when it was received. My initial payment was refunded with acknowledgement receipt letter. I paid part through the credit card to XXXX XXXX and XXXX via XXXX XXXX XXXX XXXX attendant at the dealership shop at that time. XXXX, find attached the copy of this letter for your reference. Since that day XXXX has kept sending me bills, which I always responded to through phone calls to their online customer service representatives on different occasions. logging complaints and requesting to cancel the charge because it doesn't exist. Funny enough, they all promised to reverse and cancel the charge but all to no avail until now, Yesterday XX/XX/XXXX I received a letter of the above reference from a named debt collector asking me to pay the above sum, which I totally disagree with. I disagree with this because I didn't activate the enclosed XXXX, I didn't even open the phone box and above all, I didn't consent to buy a contract phone order in the first instance. And I returned the whole package [ un-open ] in the same way it arrived. 

This debt collector is the XXXX in series of debt XXXX to my knowledge XXXX has assigned and refer the case to, and each time this happened, I called XXXX XXXX representative and all I'm told is that I shouldn't bother about it any longer as the case would be taken care of- that charged bill will be reversed and cancelled since I didn't activate the enclosed sim card and phone number. Off recent, I equally spoke with a lady staff named XXXX ' of staff code XXXX on XX/XX/XXXX of XXXX online customer service representative about this again. At another instance I was given dispute reference no : XXXX by XXXX online customer service representative I spoke with this Monday. I wonder why XXXX keeps billing me, charging me and asking me to pay for the service I didn't receive, I returned the phone parcel immediately it arrived and receipt was acknowledged, i didn't open the phone or use it and I didn't activate the XXXX card enclosed,

Company response to consumer: Closed with non-monetary relief