Consumer complaint received 2024-12-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
XXXX A XXXX ] XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX [ XXXX ] [ XXXX ] XX/XX/year> Equifax Information Services LLC XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Pre-Arbitration Notice Violations of FCRA and Infringement of Consumer Rights Dear Equifax Information Services LLC , I am writing in response to your correspondence dated XX/XX/year>, which I received on XX/XX/year>. The letter stated that you were unable to locate my credit file due to issues such as my alleged lack of credit activity, lack of application for credit, or failure to reside in the United States. This correspondence is yet another example of Equifaxs ongoing refusal and deliberate hindrance in addressing my requests, constituting further violations of the Fair Credit Reporting Act ( FCRA ). 

Despite your claims in the XX/XX/XXXX letter, I have provided Equifax with numerous verified and comprehensive identification documents through various channels, including the Equifax platform, CFPB, XXXX, and FTC. These documents include : Long-form and short-form birth certificates W-2 form with my complete Social Security Number ( SSN ) Lease agreement showing my current address Utility bills and other documents verifying my current residence The information provided clearly confirms my legal name as XXXXXXXX XXXX XXXXXXXX, with the XXXX always capitalized, and my current address as XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Furthermore, both XXXX and XXXX have maintained and displayed this same correct information in my credit files. 

Your continued refusal to accurately locate, update, or maintain my credit file has caused substantial harm and is in direct violation of federal law. 

Additional Infringements Identified The correspondence dated XX/XX/year>, exacerbates the situation by demonstrating the following additional violations of the FCRA : 1. Failure to Provide Clear and Accurate Reasons for File Denial ( 15 U.S.C. 1681g ) : Equifax is required to disclose accurate and complete information regarding why a credit file can not be located or accessed. Your letter provided vague and contradictory reasons, such as a lack of credit activity, despite the fact that I have actively used credit and provided documentation to prove it. 
2. Failure to Conduct a Proper Investigation ( 15 U.S.C. 1681i ( a ) ) : By issuing this letter without properly reviewing the documentation I submitted, Equifax has failed to perform the reasonable investigation mandated by the FCRA when a dispute or issue is raised by a consumer. 
3. Unjustified Delay in Resolution ( 15 U.S.C. 1681i ( a ) ( 1 ) ) : It has been over 60 days since my initial dispute, yet Equifax has continued to delay resolving my credit file issues, which is well beyond the 30-day timeframe required by the FCRA. 
4. Failure to Provide Access to My File ( 15 U.S.C. 1681g ) : Your inability to locate my file, despite the extensive and verified documentation I provided, directly violates my right to access my own consumer credit file. 
5. Failure to Correct Inaccurate or Missing Information ( 15 U.S.C. 1681e ( b ) ) : Equifax has failed to update my file with new credit accounts and transactions since XX/XX/year>, despite the availability of accurate information from other reporting agencies and the submissions I provided. 

Harm Caused by Equifaxs Negligence Your ongoing refusal to locate and update my credit file, as well as the repeated issuance of vague and incorrect correspondence, has caused me significant harm, including : Financial Damage : Multiple denials for credit due to Equifaxs inability to maintain or provide an accurate credit file. 
Business Losses : Harm to my ability to pursue business financing and professional opportunities. 
Emotional Distress : Frustration and stress caused by Equifaxs continued failure to resolve these issues despite my compliance with every request for documentation. 

Demand for Resolution To rectify this matter, I demand that Equifax take the following actions immediately : 1. Locate and Correct My Credit File : Ensure that my credit file accurately reflects my legal name as XXXX XXXX XXXX and my address as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
2. Update My Credit File : Include all new accounts, transactions, and other relevant information since XX/XX/year>. 
3. Provide a Detailed Explanation : Provide a full written explanation of why Equifax has repeatedly failed to locate my credit file despite the verified documentation submitted. 
4. Confirm Compliance : Send written confirmation that my credit file has been located, corrected, and updated in compliance with the FCRA. 

Final Notice This letter serves as formal notice of my intent to pursue arbitration if this matter is not resolved within 10 business days of receipt. Failure to comply will result in further action, including filing formal complaints with the CFPB, FTC, and other regulatory bodies, as well as seeking legal remedies for damages incurred due to your negligence and FCRA violations. 

You may contact me directly at [ XXXX ] or [ XXXX ] to confirm receipt of this letter and provide updates on the resolution. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation