Consumer complaint received 2025-01-12 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: Fairway Independent Mortgage Corporation
State: AZ

Complaint narrative:
On XX/XX/XXXX I spoke with XXXX XXXX and told him I was thinking of purchasing a home in XXXX of XXXX. I told him I had been keeping in contact with their team and would like to use that company. I completed all the forms and uploaded everything that was needed. XXXX XXXX told me right now I prequalified for XXXX to XXXX and there was no need to wait. I told XXXX I had found a house, and I already had an agent. XXXX sent me a prequalification letter on XX/XX/XXXX. We agreed on a price, and XXXX XXXX assured me they could close on XX/XX/XXXX. XXXX XXXX asked me about my income, I told him my main source of income was with my full-time job I had been with for 16 years, and I make about XXXX a year. I told him I worked XXXX XXXX XXXX XXXX  but I had quit that job back in XXXX of XXXX. I told I told XXXX XXXX that I was starting another job that paid about XXXX a year. XXXX XXXX told me we will not use that income from your other jobs, we can use your current full time job of XXXX a year, that will be enough. I asked XXXX XXXX i could also get the XXXX for my mother SS. XXXX XXXX told me that was not necessary, everything should be good. I asked him several times if he was sure, he said " yes XXXX, everything is good, we do not want to introduce too much income ''. 

The process started, communication was lacking with XXXX XXXX, and I addressed my concerns with him, he assured me everything was ok and we would close on XX/XX/XXXX. After we got passed the inspection period and I accepted what credits the sellers could give me, I called XXXX XXXX and told him I wanted to continue with the purchase of the home. I called XXXX XXXX XXXX more time and asked him. Are you sure all I need to do is pay earnest money? XXXX XXXX said, yes, there is NO CLOSING COST or No Down payment. 

For about XXXX week, there was no communication with XXXX XXXX. Around XX/XX/XXXX he calls says, there is a problem. XXXX XXXX asked me if there was a way I could find an employer to say I started working for them in XXXX of XXXX because I have a gap in my employment. I told XXXX XXXX, I did not understand because I have worked for the hospital for 16 years, and there is no gap in my employment. XXXX XXXX proceeded to tell me how he used the income from a job that I had not started to secure the loan. I asked him, why would he use a job, that I do not start till late XXXX? At this point I told XXXX I was not going to lie, and he had my current employment and what ever the did, it was of his own doing. XXXX then told me my Debt to income ratio was too high, and I needed to get it down or show some more money. Then XXXX XXXX ask me, can you get the XXXX? I told him, he said it was not necessary, so I cancelled the appointment. At this point, communication was low, and we had to keep pushing XXXX XXXX to get this thing corrected. XXXX XXXX never spoke to me about the concerns on my credit report. All he mention was a collection, and how he wanted me to stop disputing that item, I signed a form and we stopped. Around the XXXX of the month, XXXX XXXX, was frustrated and saying he did not know what to do, and he was bringing up stuff that should have been found BEFORE he did a prequalification. It was not till later that XXXX XXXX did a hard pull on my credit, he only did a soft pull. I noticed that my loan CHANGED to a conventional loan. XXXX XXXX asked me if I had a co-signer and money to put down. I Told XXXX XXXX I had no extra funds, and he know this, and why is there a problem now. I noticed that the down payment assistance went from XXXX to XXXX. When I asked XXXX XXXX why were numbers changing, I and already signed the type of loan and the amounts for the down payment assistance. I then noticed that the Loan amounts went back to what I had originally signed. I had a fixed interest rate of XXXX and it was Locked. Then I received a disclosure to that they were buying back points to get me a lower interest rate, like it was a good thing, I asked they how low is the rate going to be, I am already at XXXX, when I looked my interest rate had went up to XXXX because some one CHANGED SOMETHING AND i LOST MY RATE. So they charged me XXXX to buy back my interest rate, They never told me, I did not notice it till closing. XXXX XXXX had inflated home owners insurance, flood insurance and XXXX rolled into the numbers. I questioned him about the large numbers, he said " don't worry, they will balance in the end ''. They did not balance because when I went to close, the inflated numbers were still in the document. After I complained to XXXX XXXX XXXX, a loan agent by the name of XXXX XXXX took over my case. XXXX XXXX changed documents, switched around money, and XXXX XXXX got with my agent and ask her to get a addendum and go up on the price of the home by XXXX and then have the sellers give the money back to me, to pay off a bill. I told my agent that sounded shady and illegal. I was told it was not, it was just " moving money around '' Fairway mortgage was not able to close on XX/XX/XXXX. The sellers was going to lose their home in Utah because there was a back up buyer. So we signed an addendum to lose on XX/XX/XXXX. XXXX XXXX told me to be available to close, so I took the day off work, but they knew they were not going to be able to close, they ran me around all day. They were not able to closed on XX/XX/XXXX because XXXX XXXX was still trying to gather information that he should have collected in the prequalification phase. 
The sellers left for Utah, and because we could not close on XXXX, the issued us a notice to Cure, we had till XX/XX/XXXX to close the loan. On XX/XX/XXXX I took the day off work again, XXXX XXXX was still trying to get money from me I did not have. Then I received notification from my agent, I was clear to close. I started over to Clear title to start the process, and then XXXX XXXX sent me a long text message about how I was not going to get the credits from the sellers, and they had to give the sellers all the credits because of the delays. I told XXXX XXXX that never signed any addendums and agreed to let go of my credits. I asked him, how was my bills being paid, why do I now have to pay closing cost, and where did the XXXX go that I took out extra on the home, and where is the credits they were to give me from the inspection? XXXX XXXX was rude and told me " it is not my job to pay your bills, I cant take money from down payment assistance or closing to pay your bills ''. I told XXXX XXXX, I know, that and why did you maneuver things to do that, I never asked you to do that. XXXX XXXX made several threats to cancel the loan while i was sitting in XXXX XXXX office signing documents, he even held up sending the conventional loan for the down payment loan. which caused us not to close on XX/XX/XXXX. After that the Sellers in utah let me know they was taking legal action against me because they had to out bid their back up buyers in Utah. When I told XXXX XXXX this, he said " well lets just cancel the loan, all the money I gave them and now they are threatening to sue you? I asked XXXX XXXX what money did he give them, because I did not agree or sign any addendums to give money to them. XXXX XXXX got quiet. I spoke to XXXX XXXX the manager of that Fairway office and told him my concerns and he told me that on Monday morning, after we close on XX/XX/XXXX he would give me a call about reimbursements. it is now XX/XX/XXXX and I have not heard from the office, the loan documents that I signed are not the one ones I originally signed. No bills have been paid by the title company because Fairway did not set things up that way according to all the addendums we had signed with the agents. Fairway pulled my credit every day for 5 days they were hard pulls, it was as if they were trying to sabotage the loan. At the very end before were were closing, XXXX XXXX was trying to deny the loan, he kept asking me for bank statements and if direct deposit " really hit my account '' I sent him a copy of my pay stub, but he kept pushing, I asked him who wants this information. XXXX XXXX said " Me, and no no else. I told him I was not sending any more personal documents with my income or personal information if underwriting did not need it, and why would he be asking for my personal information if it was not needed? XXXX XXXX was looking for a way to deny the loan at the very end, because XXXX XXXX knew he had changed documents, loan amounts and had given money to the sellers violating addendums. 
The documents that I signed said I needed XXXX to closed, XXXX XXXX told me I needed XXXX to closed, then it was XXXX I can see where they took my took my credit of XXXX from the senders I never signed an addendum for them to do to that. 

According to the documents I signed they were to pay off XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Please see the addendum to closing disclosure They paid NONE of those Bills, yet they went up on the price of the home to apparently pay those bills

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation