Consumer complaint received 2025-05-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MI

Complaint narrative:
I am formally disputing the accuracy and legality of the XXXX XXXX  account reporting on my Equifax credit file. Based on documentation provided by XXXX XXXX, including their letter dated XX/XX/XXXX, this account should be immediately deleted for violating the FCRA, FDCPA, UDAAP, and Metro 2 Format Guidelines.

Below are the detailed inaccuracies along with legal citations and rebuttal statements. 

XXXX. Ongoing Updates After Charge-Off Inaccuracy : Equifax continues XXXX report a Charge-Off status with an unpaid past due balance through XX/XX/XXXX. 

Why Its Incorrect : The account was charged off in XX/XX/XXXX, and no payments were made after XX/XX/XXXX. The debt should have been frozen and not updated monthly. 

Rebuttal : Any claim that monthly updates are required is invalid. Metro 2 guidelines and FCRA 623 ( a ) ( 1 ) ( A ) prohibit furnishing of new delinquencies after charge-off. Monthly updates post-charge-off without payment or billing is false re-aging, designed only to keep the debt derogatory on my report. 

XXXX. Misrepresented Balance / False Past Due Amount Inaccuracy : Equifax reports a balance and past due amount of {$2500.00}, even though the original loan was {$1600.00}. 

Why Its Incorrect : XXXX own letter contradicts this and shows no further billing activity. The balance should reflect the amount due at charge-off. 

Rebuttal : If Equifax claims the {$2500.00} is accurate, they must provide itemized proof of how this amount was lawfully reached post-charge-off. Otherwise, this is furnishing of inflated debt, a direct violation of FCRA 623 and FDCPA 807. There is no legal basis to inflate a charged-off balance without further contractual activity. 

XXXX. No Transferred/Sold or Collection Status Inaccuracy : Equifax does not report the account as transferred or in collections, despite FinWise admitting it was placed with XXXX XXXX XXXXXXXX and XXXX. 

Why Its Incorrect : Per Metro 2, any transfer of ownership or assignment to a collection agency must be reported.

Rebuttal : Equifax can not rely on the furnishers failure to report the transferyou have an independent duty under FCRA 607 ( b ) to ensure accuracy. If you knew the account was in collections but didnt reflect that, you knowingly helped furnish false information. 

XXXX. Missing Pre-Charge-Off Payment History Inaccuracy : Equifax omits all payment history before XX/XX/XXXX, which hides the actual activity on the account, including the last payment in XX/XX/XXXX. 

Why Its Incorrect : This violates the requirement to provide complete and accurate data, especially when XXXX provided payment details through XXXX. 

Rebuttal : Equifax can not selectively omit data that reflects a more favorable or neutral payment history. This is prejudicial omission under FCRA 611 ( a ) and Metro 2. You can not keep only derogatory data while suppressing neutral or positive history. 

XXXX. False Verified Status Inaccuracy : The account was marked as Verified as of XX/XX/XXXX, despite ongoing disputes and contradictory information from FinWise. 

Why Its Incorrect : The creditors own letter confirms material discrepancies in balance and transfer status. Equifax failed to conduct a full reinvestigation as required.

Rebuttal : Equifaxs verified status is meaningless if it ignores consumer-supplied evidence. Under FCRA 611 ( a ), you are required to reconcile disputesnot blindly accept a data furnishers word. This is willful neglect of your responsibility to protect data integrity.

6. Reporting Ongoing Past Due Amount After Charge-Off Inaccuracy : Equifax shows XXXX {$2500.00} past due balance every month from XXXX to XXXX, with no evidence of new billing or payment activity. 

Why Its Incorrect : This is improper re-aging. A charged-off account can not accrue new delinquencies or past due amounts. 
Rebuttal : If Equifax argues this is normal, thats false. Metro 2 guidelines and FCRA 623 ( a ) prohibit updating a charge-off with ongoing delinquency if no new payment activity occurred. The debt was charged off and static since XXXX XXXX should reflect that. 

7. FDCPA 809 Failure to Validate Ownership Inaccuracy : XXXX placed the debt with XXXX in XXXX and XXXX, but never provided me with the full chain of title or proof of collection authority. 

Why Its Incorrect : Reporting an account on a credit file without validating legal ownership is a violation of the FDCPA. 

Rebuttal : Equifax can not report an account that lacks proof of chain of title. If XXXX no longer services or owns this debt, and can not prove transfer history, you must remove it per FCRA 623 ( a ) ( 3 ) and FDCPA 809 ( b ). A bill is not proof of ownership.

8. UDAAP Contradictory Communications Inaccuracy : XXXX letter says the account is in collections. Equifax reports the oppositethat XXXX is still the owner and updating monthly. 

Why Its Incorrect : These are materially conflicting statements from the same source, which are designed to confuse, mislead, and harm. 

Rebuttal : This is a classic UDAAP violationtelling the consumer XXXX thing and the credit bureaus another. If Equifax is aware of this contradiction and continues to report the debt under XXXX name, you are actively enabling deceptive conduct. 

9. Metro 2 Format Multi-Layered Violations Inaccuracy : No Transferred/Sold tag No collection tradeline Continuous charge-off reporting Balance remains active with no payments Why Its Incorrect : Metro 2 requires each of these elements to reflect the true life cycle of an account. Youve failed to comply with nearly every element. 

Rebuttal : Equifaxs formatting is noncompliant. The account must reflect either : a ) transferred and no longer updated under XXXX, or b ) a closed charge-off frozen in XXXX. 
Ongoing updates violate Metro 2, FCRA, and industry standard practice.

Requested Resolution : 1. Immediate deletion of the FinWise/OppLoans tradeline from my Equifax report XXXX 
XXXX. A full reinvestigation including a request to XXXX for ownership documentation and proof of continued authority. 
XXXX. Clarification on what Equifax used to verify this account. 
XXXX. Written confirmation that Equifax will no longer update or reflect this account under XXXX name. 
XXXX. A referral of this complaint to your legal and compliance division for failure to meet FCRA 607 ( b ), 611 ( a ), and 623 obligations.

Company response to consumer: Closed with non-monetary relief