Consumer complaint received 2024-07-02 00:00:00
Product: Debt collection — Credit card debt
Issue: Electronic communications — You told them to stop contacting you, but they keep trying
Company: Resurgent Capital Services L.P.
State: NJ

Complaint narrative:
I had filled a complaint against a collection company, LVNV for an account that was on my credit report that. I have no business with company. I did have an account with a creditor, XXXX XXXXXXXX XXXX  but was on a customer assistance program due to hardship and was paying back on agreement. After paying a certain amount back, the balance was forgiven in a 1099 c form for the balance. It seems This debt collector may have bought this account when it was already close by me, over two yrs ago and was on this customer assistance program, completed the assistance program and the balance was forgiven an a 1099 c form issued for tax reporting. Ive been disputing this account with credit reporting agencies for several months. One of LVNV associate companies also has been trying to collect on this account is XXXX XXXX XXXX XXXX. A complaint with your agency, Complaint # XXXX filed on XX/XX/XXXX. A response back from XXXX was received on XX/XX/XXXX. XXXX, in there response, agreed to cease and desist all communications to me and would notify there client, LVNV. I have also sent a cease and desist letter via delivery conformation on XX/XX/XXXX and delivery confirmation was received on XX/XX/XXXX @ XXXXXXXX XXXX ( see attached ). A similar cease and desist letter and relevant information as to this issue was also sent to LVNV on XX/XX/XXXX by both delivery confirmation and certification mail ( see attached ). The delivery confirmation was received and signed for on XX/XX/XXXX @ XXXXXXXX XXXX  and delivery confirmation was received on XX/XX/XXXX @ XXXXXXXX XXXX  An ongoing investigation via the credit bureaus is ongoing and by me. In my cease and desist letter, informed them, be advised/ acknowledgment of my income is Federally protected against any wage garnishments as to Social Security and XXXX XXXXXXXX pension as a matter of FYI. It was also mentioned in the cease and desist letter in second page of letter, If you or any other agent of your company attempts to contact me further to collect this debt, a formal complaint will be filed with the federal trade commission. This was cc to all three credit reporting agencies as well. Today, after LVNV had received these demands to cease and desist as well.as sending the same to XXXX XXXX XXXX XXXX, this agency LVNV has assigned another agency, Resurgent Capital Services to now send letters to me to continue to harass, intimidate and refuse to acknowledge my request/ demand to not contact me after being notified twice, once to LVNV via certified mail and delivery confirmation then same to XXXX XXXX XXXX XXXX XXXX the prior complaint # XXXX and in delivery confrontation mail. Today, XX/XX/XXXX I received a collection letter from Resurgent capital services, on behalf of LVNV Funding LLC. This is against the Federal Fair Debt Collections Practices Act, ( 15 ) USC 1692c ) Im asking this department of consumer affairs hold this creditor, LVNC accountable for there illegal attempts and violations of such government regulations stated above. An ongoing investigation is still in progress, paperwork and proof of my dispute is almost completed to provide. If the evidence and proof of such is not accepted by LVNV, Ive already spoken to legal counsel, XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX to file an arbitration hearing if necessary. I would ask the court for relief as so justified including court cost and attorney fees.

Company response to consumer: Closed with non-monetary relief