Consumer complaint received 2025-09-20 00:00:00
Product: Prepaid card — Payroll card
Issue: Unexpected or other fees — 
Company: Netspend Corporation
State: FL

Complaint narrative:
I have been charged 5 times on without knowledge of fee of XXXX per transaction. One on XX/XX/XXXX from XXXX XXXX, XX/XX/XXXX by XXXX, and XX/XX/XXXX from XXXX XXXX transactions with an actual charge same day named POS signature transactions which were by website or not including a pin nor signature. After noticing, I reached out three times being and asking to be transferred to a supervisor after denial of waive but transferred back to the main line having to input the card info in and verifying the last four of the card with the reps. One rep told me they could refund the transaction by canceling the card info sarcasm. I stated I needed the card handy being its a pay card. She also stated the merchant charged the card not them. I then asked to speak with a supervisor and there after disconnected as stated above. After the third rep I asked to have the merchant being able to charge a card holder without service or products sent by email the supervise reached after the third rep hung up after me declining to provide my full ssn and full card number I advised the last four of the card was provided and the account was pulled up with the reps. I then called back with a incoming call after advising the rep they disconnected the call quickly On the incoming call it was the supervisor and her asking for last four of SSN, DOB and address I advised I did not feel comfortable with a incoming call yet thankful she did call. I asked the policy on waived fees she without needing info provided from account she stated it depends on the account and not providing any information as to policys as an institution I was not able to reconcile the info as I will not use them no later than the next month. Also I received the card from XXXX XXXX XXXX location XXXX Florida advertising same day pay with the Skylight Netspend card and was given the envelope with card and account info and documents open due to them needing routing info I hope. Which is unsafe and open to fraud. As I was not paid same for the three assignments within the last four months of less than 25 days of work I had a same day pay with the last job being a girl for the same company stated she had to complain about not getting same day pay and I was surely paid same day with issues on the pay agreed to in writing the last four days. Today, I am writing to inform of fees and also unsafe practices as Ive seen Netspend have other cards issued by employers open as well instead of utilizing a communication system to ensure closed envelope transactions. Ive never complaint of a company or companies an sad to do so however the company just will change a name and face and it continues while other suffer not being able to get away with any of the foolishness nor have the ability to even have a equal opportunity at birth and coming from wealth that can be built instead the color of things can change circumstances and all we do is complain to be treated even more harsh.i have attached photos of each issue mentioned.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation