Consumer complaint received 2024-03-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I am writing to you in regards to an issue I had a little over year ago with my account. I had a different account number then and this issue that I am about to address is with Wells fargo. So to start off I would like you to know that I am not computer savvy at all and this issue is XXXX XXXX transfers that I never did and when and if I ever have set a XXXX to someone it would only be with XXXX person as you can see on the bank statement. I have a hard time using the website or app. I'm old school. You can go back all the way to XXXX if you'd like or even the year before that and you'll see that I've never Zelled anyone else ever. So on XXXX, XXXX 2022 there were XXXX transactions via zelle to a person that I do not know. It was sent to a XXXX XXXX and wasn't posted until the XXXX of XXXX. The first was for XXXX, the second was for XXXX and the third was for XXXX. Back to back. There is a reference number on the transaction also that is Ref # XXXX the second Ref # XXXX and the third Ref # XXXX. If you look through my statements over a year before that there's only XXXX person I've ever XXXX So I called Wells Fargo and they told me it was authorized by me which is false and that they couldn't do anything but the things is is that I didn't authorized the transactions and when I asked them to show me I authorized them and to look into the person name on the account they told me I would need a subpoena. Allow me to also point out if you look at my whole list of people ( if any ) I ever Zelled, XXXX XXXX is not there, I mean I don't even have a XXXX XXXX in my phone 's contact list either. I don't know who this person is and nobody ever has access to my account. I am the only one that uses it. So now here we are 1 year and a few months later and apparently this has been an ongoing issue with other people and as soon as I learned about the class action law XXXX XXXX XXXX I wanted to jump right in because I didn't just have a XXXX dollars to just throw away then. To my knowledge when a transaction happens, it is usually posted that day or the next day and all of which happened on a Saturday the XXXX or XXXX, XXXX. I understand that on sundays sometimes transactions don't post or I think it's when you purchase something on a sunday it won't post until monday. So then how come none of these transactions posted until Tuesday the XXXX of XX/XX/year>, why not Monday it all really doesn't make sense. It seems as though maybe I was supposed to notice so it can be done in an incognito way. 
Now there is XXXX more issue that I would like to address and that is the transactions below the XXXX transactions. This one is for XXXX dollars and it was sent to an investment account XXXX XXXX XXXX XXXX. This one also happened on the XXXX XXXXXXXX XXXX  but did not post until the XXXX. I don't even have an investment account with anyone so I feel whomever did the XXXX transfers also probably did this also. I'd like to mention how this put back a month on my mortgage which has caused a lot of grief in my life at the time being that I had perfect payment history with my lender along with my XXXX XXXX lowering.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation