Consumer complaint received 2025-12-16 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: REGIONS FINANCIAL CORPORATION
State: TX

Complaint narrative:
I am submitting this correspondence as a formal complaint and escalation regarding the handling of my XXXX loan request and related account activity with Regions Bank. This communication is not made out of frustration alone, but as a good-faith effort to document material deficiencies in loan processing, underwriting oversight, communication, and account controls that have persisted for nearly XXXX years. 

What began in XXXX as a routine banking relationship and growth initiative has evolved into an unreasonably prolonged, inconsistent, and financially damaging process that falls materially below accepted banking standards for XXXX lending and relationship management. 

Summary of Issues My complaint documents the following systemic issues : Excessive and unreasonable delays in loan underwriting and closing Repeated and duplicative documentation requests Material changes to loan terms late in the process without adequate notice Absence of a clear, reliable closing timeline Inadequate continuity of coverage and accountability Financial harm directly attributable to processing failures Unexplained or unauthorized account debits and holds Timeline of Key Events XXXX XXXX Opened approximately XXXX business accounts with Regions Bank. 

Initiated discussions with XXXX XXXX regarding long-term banking and financing. 

Early communications were efficient and constructive. 

XX/XX/XXXX XX/XX/XXXX Began working with XXXX XXXX ( XXXX XXXX ) on a {>= $1,000,000} Land + Construction XXXX loan. 

Based on representations that the loan was progressing toward closing, I was required to secure a bridge loan through XXXX XXXX  to maintain project momentum. 

For nearly a year, I operated under the reasonable expectation that Regions was advancing toward a construction loan closing. 

XX/XX/XXXX Conducted an in-person meeting at my office with XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Market Executive , to address : Improper analysis fees Overdraft charges Unexplained account debits Prolonged XXXX loan delays Certain account fees were credited ; however, core issues of loan execution, communication, and accountability were not resolved. 

XXXX XX/XX/XXXX At Regions direction, transitioned to XXXX XXXX financing through XXXX XXXX XXXX. 

Over several months, submitted extensive documentation, paid XXXX fees, and completed compliance requirements. 

At or near closing, I was informednearly a year into the processthat the required equity contribution increased from 10 % to 15 % due to a newly cited policy interpretation related to special-use facilities. 

This late-stage change invalidated prior underwriting assumptions, caused financial disruption, and resulted in sunk costs. 

Early XXXX Returned to Regions Bank and was transitioned from XXXX XXXX back to XXXX XXXX ( a ) financing. 

Worked with XXXX XXXX and XXXX XXXX, with XXXX XXXX remaining the only consistent point of communication. 

XX/XX/XXXX XXXX day prior to a scheduled closing, I was informed of a title error indicating that an unrelated property was incorrectly attributed to me as collateral. 

As a result, I was instructed to bring an additional {$290000.00} to closing. 

This error required XXXX XXXX to resolve and directly caused the loss of another general contractor and additional project delays. 

Financial Impact As a direct result of Regions Banks handling of this transaction, I have incurred approximately {$300000.00} {$400000.00} in documented losses, including but not limited to : Bridge loan interest and extensions Loss of {$340000.00} Tax abatement from The City of XXXX XXXXXXXX due to not being built in timeline Lost contracts and vendor withdrawals Contractor attrition Professional and compliance fees Opportunity cost attributable to extended delays These losses were avoidable and directly tied to process failures and lack of execution. 

Account Irregularities In addition to loan-related concerns, there were material account control issues, including : An unexplained debit exceeding {$11000.00} related to a bridge loan extension that was not properly disclosed. 

A {$30000.00} account hold placed without authorization or advance notice, later described as being for a closing despite no confirmed closing date at that time. 

Such actions raise concerns regarding internal controls, authorization protocols, and client notification standards. 

( XX/XX/XXXX ) Nearly XXXX years have elapsed since initiation. 

After months of follow-up seeking finalized figures and a closing schedule, I was informed that the primary point of contact would be unavailable for nearly XXXX weeks. 

There appears to be no contingency coverage, allowing the transaction to stall entirely due to individual availabilityan unacceptable operational risk for an institution of Regions Banks size. 


Year-End Operational Breakdown and Continuity Failure As we approach the end of the calendar year and the holiday period, I have experienced additional delays due to multiple Regions Bank personnel being out of office without adequate coverage. Given the history and duration of this transaction, I specifically inquired in writing whether my loan would remain active and continue progressing during staff absences. I was explicitly assured that it would not stall. 

Despite those assurances, the loan has sat idle on more than XXXX occasion due solely to personnel unavailability. As of XX/XX/XXXX, my primary banker has been out of the office for approximately XXXX week, and with fewer than XXXX weeks remaining in the calendar year, there is still no confirmed closing date, no finalized execution timeline, and no demonstrated continuity plan in place. 

Additionally, a related bridge loan extension being coordinated by XXXX XXXX was represented as imminent ; however, as of today, the required documentation has not been delivered. This further compounds the financial exposure and risk created by the lack of coordinated execution across Regions internal teams. 

Allowing a transaction of this magnitude to stall due to staff absencesparticularly at year-endreflects a breakdown in operational oversight, succession coverage, and accountability, and has materially contributed to the prolonged delay and ongoing financial harm. 


* * I have way more emails that i can't upload but can forward * *

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation