Consumer complaint received 2025-06-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MN

Complaint narrative:
Hello, my name is XXXX XXXX XXXX, DOB XXXX, SSN XXXX, Address : XXXX XXXX XXXX XXXX XXXX  MN XXXX, I Have been a customer at Capital One for a few years I have a credit card with Capital One and a Business Checking Account # XXXX & a Business Savings Account # XXXX Under the name XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  However in the month of XX/XX/2025 I chose to Deposit my company proceeds and tax refunds into my business checking and savings accounts at Capital one because I have a banking relationship with Capital One however Capital One put a freeze on my business checking and business savings account and requested documentation and verification of my Company and Tax Refunds Ive sent in proof of my IEN Letter from the IRS Ive sent in original articles and articles of amendments and articles of authority and my IRS refund receipt, however Capital One place a Investigator over my account whom informed me that my account would be unlocked once I visited a location with my company original articles, so I visited Capital one branch here in XXXX MN inside the XXXX XXXX XXXX with every document I was informed to bring. the branch manager was very pleased with my documentation and said everything checked out on her end but she still had to send the documentation to the investigator whos over my case in which she did. However 1 week later my account was still locked so I went back to the branch in spoken with the same Branch manager who then called the investigator again and they and was informed that the investigator was still viewing my documents. The branch manager was as confused as me the branch managers stated to me that the investigator do not no what she is doing because the documents are all there clear as day and she see that Im a part of the company as well and she will be reaching out to the investigator, the supervisor on my behalf. However a last Monday i called to check on the status of my account being released but I was informed that my account was closed and my available funds will be sent to me in a cashier check. However I visited the Capital One Branch and spoke with the manager again who had no idea my account was closed, however she reached one to the investigator whos informed her that my funds would not be returned to until IRS verified my funds This is not right nor not true because I spoke with the IRS and was informed by the IRS that they have already cleared my refunds last month and theres nothing they can do on they end but I was informed by the IRS representative to file a Complaint with the CFPB which is why Im doing so now. The irs also informed me that if anything was wrong with my refund the money wouldve been returned back by now, and however my funds are still in my account being held for no reason which is violating my rights in my banking rules I signed, this is not right I was informed by the IRS that all my refunds has been issued and there is no issue on my refund and the IRS has paid my refund to capital one and theres nothing capital one need to verify with the IRS because my refund already cleared. Last month I was informed by The IRS to file this cfpb complaint, and to contact capital one corporate and see can I get anything solved with them, because obviously the investigator need to be fired. She is horrible at her job and have a terrible attitude and her customer service skills towards the branch manager was terrible and rude. Theres no way the investigator who investigated my case should be working in a line of work that she does..

Company response to consumer: Closed with explanation