Consumer complaint received 2026-06-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: CA

Complaint narrative:
XXXX FAX : XXXX U.S. Bank Cardmember Dispute Resolution Department RE : FORMAL CHARGEBACK DISPUTE, BREACH OF CONTRACT COMPLAINT, MISREPRESENTATION CLAIM, GOODS AND SERVICES NOT AS DESCRIBED, AND REQUEST FOR REVERSAL OF CHARGES XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Dispute Claim No. : XXXX U.S. Bank Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$2500.00} Merchant : XXXX XXXX XXXX XXXX. XXXX, XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX XXXX TO WHOM IT MAY CONCERN I respectfully submit this formal dispute regarding the above-referenced transaction processed by XXXX XXXX and charged to my U.S. Bank credit card account ending in XXXX XXXX I respectfully request that U.S. Bank reopen and conduct a complete reinvestigation of this transaction and reverse the disputed charge based upon : Breach of Contract Goods and Services Not as Described Material Misrepresentations Failure to Honor Advertised Refund Guarantees Failure to Deliver Services as Represented Violations of Applicable Consumer Protection Laws FACTUAL BACKGROUND On or about XX/XX/year>, I enrolled in XXXX XXXXXXXX XXXX Automated Trading Strategies Program after representations that the company would provide professionally managed algorithmic trading software, automated strategy deployment, VPS management, platform integration, performance monitoring, and related trading support services. On XX/XX/year>, I participated in the onboarding process with XXXX XXXX representatives identified as XXXX and XXXX. During onboarding, I was assisted in connecting the XXXX XXXX XXXX, XXXX accounts, XXXX platform, and XXXX XXXX dashboard. I understood from the company 's representations that XXXX XXXX would actively manage the automated trading strategies and maintain the associated software configurations and operational infrastructure. During the initial weeks following onboarding, certain trading accounts reflected positive performance. However, significant concerns soon emerged regarding the transparency, functionality, and management of the automated trading system. XXXX of my primary concerns involved the inability to independently monitor the activity of the automated trading strategies through XXXX charts and related trading interfaces. Despite repeated requests for transparency and account visibility, access to critical trading information was delayed until approximately XX/XX/year>. After obtaining access, additional operational deficiencies became apparent. FAILURE OF PLATFORM FUNCTIONALITY On or about XX/XX/year>, I discovered that the XXXX XXXX dashboard was no longer properly updating account performance data, profit-and-loss reporting, and related account metrics. Because the dashboard was represented as a primary monitoring tool, I was forced to independently access XXXX and various prop-firm portals to determine the actual status of my accounts. The inability of the dashboard to accurately report account activity substantially impaired my ability to monitor and evaluate the services being provided and raised serious concerns regarding the functionality, reliability, and usefulness of the product. ACCOUNT PERFORMANCE AND MANAGEMENT CONCERNS During the same period, I discovered that XXXX separate {$50000.00} prop-firm challenge accounts had failed. Based upon the representations made during onboarding regarding : Account Management Automated Risk Controls Strategy Oversight Operational Monitoring these failures were unexpected and inconsistent with the services represented during the sales process. I immediately contacted XXXX XXXX seeking clarification regarding : XXXX. Dashboard reporting failures ; XXXX. Automated strategy management ; XXXX. Risk-control procedures ; XXXX. Trading activity oversight ; XXXX. Account failures ; XXXX. Refund eligibility ; and XXXX. Performance representations made during the sales process. Despite repeated efforts to resolve these concerns directly with the merchant, the issues remain substantially unresolved. BREACH OF CONTRACT XXXX XXXX represented that purchasers would receive a professionally managed automated trading solution together with performance, management, monitoring, and customer-support services. Furthermore, XXXX XXXX advertised and represented that customers would be protected by a money-back guarantee and refund provisions under specified circumstances. After promptly notifying the merchant of the deficiencies described herein and requesting relief, XXXX XXXX failed and/or refused to honor its advertised refund commitments. Such refusal constitutes a material breach of contract and failure to perform the obligations that induced the transaction. GOODS AND SERVICES NOT AS DESCRIBED The products and services delivered materially differed from the representations made prior to purchase because : Critical monitoring functions failed to operate properly ; Dashboard reporting became unreliable or unavailable ; Transparency regarding automated trading activity was insufficient ; Trading activity could not be independently verified as represented ; Risk-management expectations were not met ; Operational oversight appeared inconsistent with representations made during onboarding ; The overall functionality and value of the service differed materially from what was advertised. Accordingly, the disputed transaction qualifies as goods and services not received as described. MISREPRESENTATION AND DECEPTIVE BUSINESS PRACTICES The facts outlined above raise substantial concerns that material representations regarding software functionality, account management, automated trading oversight, transparency, compatibility, risk controls, customer support, and refund protections were inaccurate, misleading, or incomplete. Consumers are entitled to rely upon representations made during the sales process. Where a merchant markets a managed automated trading solution but fails to deliver the represented functionality and contractual protections, such conduct may constitute material misrepresentation and deceptive business practices. APPLICABLE CONSUMER PROTECTION AUTHORITIES I respectfully request that U.S. Bank review this dispute consistent with applicable federal consumer protection laws, including : Fair Credit Billing Act ( 15 U.S.C. XXXX et seq. ) Providing consumers the right to dispute billing errors and charges involving goods or services not delivered as agreed or materially misrepresented. Truth in Lending Act ( 15 U.S.C. XXXX et seq. ) and Regulation XXXX Providing protections for credit card holders who receive defective, nonconforming, or misrepresented goods and services. Federal Trade Commission Act ( 15 U.S.C. XXXX ) Prohibiting unfair or deceptive acts or practices in commerce. Consumer Financial Protection Bureau ( CFPB ) Requiring fair and reasonable investigations of disputed transactions. REQUEST FOR RELIEF Accordingly, I respectfully request that U.S. Bank : XXXX. Reopen and fully investigate Claim No. XXXX ; XXXX Review all onboarding communications, merchant correspondence, dashboard records, screenshots, trading account records, refund requests, marketing representations, and supporting documentation ; XXXX. Determine that the transaction constitutes : XXXX Goods and Services Not as Described; o Breach of Contract ; o Material Misrepresentation ; XXXX. Reverse the disputed charge of {$2500.00} ; XXXX. Preserve all rights afforded under the Fair Credit Billing Act, Truth in Lending Act, Regulation XXXX, applicable card-network rules, and consumer protection laws ; XXXX. Provide written confirmation of the results of the investigation ; XXXX. Provide copies of merchant responses, investigative findings, and supporting documentation relied upon in reaching any determination ; XXXX. Confirm that all applicable consumer billing protections were applied during the investigation ; XXXX. Preserve all records relating to this dispute for future review, appeal, arbitration, regulatory review, or litigation if necessary. REQUEST FOR SUPERVISORY REVIEW Due to the substantial evidence supporting this dispute, I respectfully request review by a senior dispute analyst or supervisory review team. DECLARATION I declare under penalty of perjury under the laws of the United States and the State of California that the statements contained herein are true and correct to the best of my knowledge and based upon documentation, communications, records, and information presently available to me. Respectfully Submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX ENCLOSURES U.S. Bank Dispute Documentation Merchant Communications Refund Requests Onboarding Records Dashboard Screenshots XXXX Account Records XXXX Records XXXX Documentation Marketing Materials and Representations Additional Supporting Evidence Relevant to the Dispute Claim No. : XXXX Card Ending : XXXX Amount Requested for Reversal : {$2500.00} Fax Submission : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation