Consumer complaint received 2021-05-09 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: MIDFIRST BANK
State: FL

Complaint narrative:
XXXX, Now in a battle regarding the pipe repairs with the Insurance company the mortgage company has been receiving the mortgage payments and have not been applying the payments. Working with XXXX at XXXX XXXX, a XXXX XXXX advisory group on a group call and this is what came of the call " he was questioning the letter received which is a copy of the latest XXXX your office received about XXXX through XXXX payments and the outstanding XXXX due XX/XX/XXXX. XXXX was interested if they received XXXX in the last 30 days why had it not been applied to the case and the rep advised it was due to attorneys were listed on the case and they were awaiting an outcome just in case they needed to return the money to us. XXXX then asked is there a foreclosure attorney assigned to the case and he advised no and XXXX went to advise of the procedures before that level could be attained. He asked were we up to date and the agent advised that the next payment due was XXXX. He then asked about the outstanding payment of $ XXXX. Apparently, their story is when they bought the loan in XXXX from XXXX mortgage that was the amount due and they were recuperating it 15 years late '' With this being said. Midland Mortgage is not applying the payments and once the moratorium is lifted they can run an immediate foreclosure and refund the money already paid. As of today we are sending another mortgage payment that again they will not apply to the account. The loss mitigation was completed per the letter from Midland Mortgage XX/XX/XXXX. The payment agreement was not forwarded to the creidt bureau so it is affecting our credit report as not paid in several months and not reset as in the past. Why are they allowed to not apply the money that on XXXX they advised in a letter that was required ASAP. 

There must be something to offset the likelyhood of this foreclosure that is looming that they will spring at the latest possibility. a complaint has been forwarded to XXXX who have advised since they are not based in Florida the complaint has been forwarded to XXXX which handles banking issues nationwide. 

At this point i am looking toward who can assist. The bottom line the XXXX XXXX does not want to pay for the pipe claim because it is costly. We have just had an independent company run cameras through the pipe to verify the severity of the damage. 

So to avoid any payout from XXXX XXXX, Midland Mortgage is refusing to apply my mortgage payments to allow a foreclosure can be put in place for non payment. Adding an unknow fee of {$21000.00} supposedly owed from XXXX XXXX  from XXXX when Midland Mortgage purchased the loan that they want due immediately or they will ask for the entirety of the loan to be due. Once Midland Mortgage purchased the loan from XXXX there was not a separate amount due from us to completed the transaction since the purchase was not done with our knowledge. 

Since we are not behind in payments and are not in foreclosure our issues differ than standard ways of assistance that can be provided. 

This does not take a rocket scientist to see the shadiness that is afoot. The question is in what direction can we find assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief