Consumer complaint received 2026-05-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: AES/PHEAA
State: PA

Complaint narrative:
I request production of the following documents and information relating to the alleged promissory note, account, and any transfers, sales, securitizations, or uses of the instrument : The original promissory note bearing an original wet-ink signature and date. Any and all allonges, endorsements, assignments, or attachments to the original note. Business records that demonstrate the respondent incurred financial detriment and that any alleged benefit was conferred to the requester. A description and supporting accounting records showing how the alleged note was recorded on the respondents books when received : specifically whether it was recorded as a deposit, an asset, inventory, receivable, or otherwise, and the journal entries, ledger postings, or ledgers reflecting that recording. A complete chronological accounting and electronic audit trail for the subject account number from the date the respondent received the promissory note to present, including dates, actions taken, amounts posted, balances, and identifying transaction references. Any and all documents, records, or agreements relating to the sale, transfer, assignment, or conveyance of the alleged note occurring prior to any charge-off and after any charge-off, including purchase and sale agreements, transfer instruments, notices, or confirmations. Any documents showing the alleged promissory note was used, pledged, or otherwise participated in any reserves borrowing program, warehouse lending, repurchase agreement, or similar program, including pledge agreements, borrowing statements, or collateral schedules. Any documents relating to the redemption, conversion, exchange, or pooling of the alleged note into electronic securities, whole-loan securitizations, mortgage-backed securities, REMICs, or other electronic instruments, including trust agreements, pooling and servicing agreements, or electronic conversion records. Any documents demonstrating the respondent suffered financial loss, damage, or other detriment attributable to the alleged default on the note, including charge-off analyses, loss calculations, proof of write-offs, or other audit or accounting evidence of loss. Any documents evidencing the respondents legal right and authority to enforce the alleged instrument, including endorsements, assignments, powers of attorney, transfer records, attorney engagement letters, notices of intent to collect, or opinions of counsel regarding enforceability. Acknowledge Private Forms : XXXX No consent to USE SSN, XXXX XXXX XXXX RECORD CORRECTION & NOTICE OF REVOCATION SUBSTITUTE IRS FORM XXXX CHANGE OF ADDRESS / BUSINESS RECORD CORRECTION ; COMPLETE REVOCATION OF ALL POWERS OF ATTORNEY ; ALTERNATIVE FORM XXXX Notice of Fiduciary Relationship ; UNIVERSAL DECLARATION OF NON-CONSENT AND REVOCATION OF USE Re : XXXX XXXX XXXX and Unauthorized Use of SSN ; Cease and Deist from reporting on any credit bureaus demand Notice If original wet-ink documents are unavailable, please provide a written explanation and produce the best available substitutes ( certified copies, electronically imaged originals with chain-of-custody documentation, or notarized statements ) showing why originals can not be produced and identifying the current custodian of the originals. Complete GAAP/GAAS Ledgers of alleged note. I request that all responsive records be produced with a certification under penalty of perjury stating their completeness and authenticity, and that any redactions be identified and justified. Date : XX/XX/year> 2026

Company response to consumer: Closed with explanation