Consumer complaint received 2025-09-24 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Pacific Retrieval LLC
State: CA

Complaint narrative:
I responded to a letter via email on Sunday, XX/XX/XXXX, that Pacific Retrieval sent me about their attempts to collect some tow yard fees for XXXX XXXX XXXX XXXX. 

Here is what I wrote : " Good morning, My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX *. The reference number associated with this alleged debt is XXXX. I want to dispute this debt because XXXX XXXX XXXX told me that they would take care of everything, including the tow yard fees. I would also like to dispute this because, ever since XXXX took over, I have no idea where the vehicle is physically located, despite it still being registered in my name. Allowing me to dispute this debt will give me some time to figure these things out. In addition, I have just received this letter since my mailing address is in XXXX, California, while I am currently living in XXXX. I don't visit XXXX often, as I am in the middle of my law school semester. Can you help me out? Any information you can give would be greatly appreciated. '' In response, XXXX XXXX said : " Hello XXXX XXXX XXXX XXXX, our office represents the impound yard XXXX XXXX. When the vehicle was towed on XX/XX/year>, nobody picked up the vehicle and paid for the towing and storage. You are being pursued for towing and the storage fees XXXX XXXX ( a ). We do understand the challenge of dealing with insurance company and lenders. I think we can give you a reduced amount to pay and keep this from reporting against you. Please see attached documents that validate the debt against you. '' I responded : " Hey XXXX, So this contradicts what XXXX 's towing said when I called them a few months ago. They informed me that someone had taken possession of the vehicle and that it was no longer in their possession. I need to locate the vehicle to transfer liability to the party that has possession before I feel comfortable agreeing to any payments. '' He responded : " The vehicle was left at the impound yard for 30 days. Under the law the vehicle was abandoned on private property and you are being pursued for the towing and storage fees after the XXXX removed your name as the owner of the vehicle because it was left at the impound yard. I will document that you notified me that you are refusing to pay and you can expect reporting and further action including possible legal action. Thanks for reaching out and thanks for your testimony. '' I responded : " I never said I would not pay. I said I had to locate where the vehicle was because this was contrary to what the tow yard had told me. If you think that this would be upheld in the court of law as an outright refusal to pay this debt, then that is at your own discretion. Mind you, I do go to law school and have legal recourse at my disposal. I am trying to get some more information about where this vehicle is because, as I informed you, I had been given the incorrect and misleading information by multiple parties involved in what happened to the car. For example, XXXX XXXX XXXX told me that I would not have to worry about this 6 months ago. '' Yesterday, Monday, XX/XX/XXXX, I called Pacific Retrieval to address my concerns. XXXX XXXX answered, and we engaged in conversation. He stated that they were not my XXXX and to tell them what happened. I told him the story of how I incurred the tow yard fees. When I told him I wanted to see if I could dispute the debt, pursuant to their offer to do so in their letter, he said that I was not being cooperative, that he was not going to receive a lecture from me, that he would make sure this debt was reported on my credit and that the next person I would be speaking to was their business attorney. He assured that the debt would be much higher now that I had refused to cooperate with him. I told him I was just trying to pursue the options Pacific Retrieval had offered me. XXXX then proceeded to hang up on me.

Company response to consumer: Closed with explanation