Consumer complaint received 2025-03-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: CITIZENS FINANCIAL GROUP, INC.
State: MI

Complaint narrative:
Starting from XX/XX/XXXX until XX/XX/XXXXXXXX XXXX XXXX is the last day that I used the debit card. I checked my email several days ago XXXX had changed the wording from the notification to the funds could not be added to your account check the amount and try again the original notification stated your transaction failed try again. Tonight I looked into my email XXXX XXXX has changed the notifications to the deposits were successful. Now mind you I had XXXX  send me a list of my failed transaction from XX/XX/XXXX up until XX/XX/XXXX but after reviewing the email tonight XXXX XXXX  changed the email all around stating that the transaction were successful they're telling the truth they were successful after you had me try and try again telling me that those transactions have failed only foXXXX XXXX XXXX XXXX XXXX to submit the transactions that they told me failed to citizens Bank to be paid I have documentation where XXXX XXXX XXXX XXXX  sent me saying that those transactions had failed sent me a list that the transactions had failed upon me requesting it. Citizens Bank is working in concert with XXXX XXXX XXXX XXXX I mentioned this in my previous complaints and it's only proving to be true. I have made citizens Bank aware of what the merchants was doing he was presenting withdrawals that were put through several times and looking at the documentation they sent me they were two and three seconds apart. Here come her name again XXXX XXXX assured me that she went through the documents herself even the time stamps and dates and apparently she did not see a problem with transactions coming in two and three seconds apart some of them wasn't even a full second apart. And XXXX XXXX looking at transactions some of them were like XXXX how can you miss that XXXX  told me it failed but yet still there it is on my banking statement being paid to XXXX XXXX XXXX XXXX. What I will say is the transactions that they said failed 25 % of them did but the other 75 % was put through. citizens Bank should be going through my account with a fine tooth comb because that's what I'm doing also add a magnifying glass so it's not missed. 

transactions that were done on the the XXXX of XX/XX/XXXX on the the XXXX of XXXX he put those through on the XXXX that's 9 days apart so you mean to tell me that funds were put in what I call a closet so they could not be spent again were paid creating and overdraft again I was not signed up opted in or enrolled it's the new term the XXXX XXXX want to use pertaining to overdraft protection I was allegedly enrolled in. I am not a liar and I'm going to keep it buck. The XXXX XXXX never said I was enrolled she states that I unenrolled.This is just my opinion they are working together creating a criminal Enterprise that need to be dismantled I can't believe I'm the only one that this happened to others may have given up but I'm not until they come up with a very satisfactory answer why they can not produce the required documents that'll speak for themselves because again I'm going to say in this complaint XXXX  XXXX do not call me communicate with me by XXXX mail I don't even trust email because you too have the disposition to go in there and change your emails around I've seen that I just didn't think about it previously sending me the late emails I just say nothing I look at it and keep it moving that's what you do none of my business but you making it my business when you involved my funds with your shenanigans I don't mean to be disrespectful but you're like a virus to where there is no ending until someone creates a deterrent a powerful deterrent to kill it. You didn't know me and I didn't know you but you made me know you through unacceptable illegal acts that you keep committing. Notice I said you keep committing but there is going to be an end one day. XXXX XXXX you and XXXX XXXX  shall not have the victory that you seek. These are just my finding XXXX XXXX XXXX XXXX and XXXX XXXX co-signing each other Fabrications that's it that's all I'll be in touch through a platform

Company response to consumer: Closed with explanation