Consumer complaint received 2025-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I am filing a formal complaint against TransUnion for its failure to accurately report information on my credit file, properly investigate my disputes, and comply with the Fair Credit Reporting Act ( FCRA ). Your actions have caused significant harm to my financial standing and have directly contributed to ongoing fraudulent activities affecting my credit report.

Failure to Accurately Report Account Status TransUnion continues to report closed and charged-off accounts as open, updating their status and displaying incorrect balances and past-due amounts. Specifically, the following account is being inaccurately reported : XXXX XXXX Account Status : Potentially Negative Balance : {$XXXX} Balance Updated : XX/XX/XXXX This reporting violates FCRA 607 ( b ) ( 15 U.S.C. 1681e ( b ) ), which mandates that credit reporting agencies follow reasonable procedures to ensure maximum possible accuracy. Reporting a charged-off account as open and updating the balance misleads creditors and damages my XXXX XXXX. 

Additionally, FCRA 623 ( a ) ( 5 ) ( 15 U.S.C. 1681s-2 ( a ) ( 5 ) ) prohibits data furnishers from reporting incorrect account statuses and balances. Since this account has been charged off since XXXX, there is no valid reason for these misleading updates. 

Improper Handling of My Fraud Claim I have submitted a Federal Trade Commission ( FTC ) Identity Theft Report, yet TransUnion continues to display fraudulent items on my credit report. The FCRA requires a proper reinvestigation within 30 days and removal of inaccurate or unverifiable information per FCRA 611 ( a ) ( 5 ) ( A ) ( 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) ). 

Furthermore, I was affected by the XXXX XXXX data breach and the XXXX XXXX XXXX data breach, which compromised my personal information. As a result, I have been a victim of fraudulent activities that have negatively impacted my credit report. Your failure to address these fraudulent accounts and identity theft claims is a direct violation of federal law and a breach of your duty to protect consumers from identity theft-related damages. 

Unapproved and Misleading Credit Alerts I continue to receive electronic alerts stating that a closed and charged-off credit card is over its maximum limit. These alerts, generated by TransUnion and sent to XXXX XXXX XXXX, XXXX XXXX XXXX Credit Card, and XXXX XXXX XXXX, are misleading and damaging to my XXXX XXXX. This violates : FCRA 607 ( b ) ( 15 U.S.C. 1681e ( b ) ), requiring maximum possible accuracy.

FCRA 623 ( 15 U.S.C. 1681s-2 ( a ) ), prohibiting the reporting of false or misleading information.

Since this account is closed and charged off, it is impossible for it to exceed its limit. Continuing to report this false information : Falsely inflates my credit utilization ratio, damaging my FICO Score.

Misleads lenders and creditors, violating federal law.

Causes financial harm by preventing me from accessing credit opportunities.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief