Consumer complaint received 2024-12-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
On XX/XX/XXXX before I had to go to work I went into Wells Fargo to deposit two large amounts of checks awarded to me by the Unemployment Commission ( the state ) totaling {$17000.00}. The checks were flagged for fraud and my account was facing closing and a massive hold was placed on both of my accounts while I was two days into waiting for them to be clear. I contacted the Manager ( unemployment ) who actually released said checks for the fraud lift to be potentially verified and lifted. At no time did Wells Fargo give me or Manager correct information regarding correct and specific information without it being forced to lift the hold. Once we were both informed it would take 48 hours for the lift to be removed. I wake up this morning to my second account being in overdraft and my paycheck which was pending and was suppose to be deposited today was magically removed and flagged and another hold was placed for fraud. I had two days prior removed {$300.00} from savings account to checking and it was seen to be shown to still be pending but this morning the pending was now posted but my paycheck is now withheld and my money cant be touched once again. I have not receive any calls into the two complaints I have been forced to file regarding this difficult and suspicious fraud holds on my account after Ive called over 20 times. I have not eaten for two days and currently still arent able to access an account that I had previously had another check to be deposited 2 weeks prior and was not flagged for fraud. I feel these actions are suspicious and fraud within itself for them to keep retaliating against me while applying holds so I cant access my money when its their mistake. No real reason as to why the lift was applied within hours but I have to wait days and no apology was ever given sincerely and Im being lied to and disrespected just trying to fix their mistake. I went into my local branch XX/XX/XXXX since Wells Fargo blamed them for the issue all together and they were even shocked up until I spoke with the Manger in the branch and she said they have been experiencing fraud checks like mine and from the Treasury department but to my and Manager ( of the unemployment commission ) surprise no information was forwarded to them in regards to said fraud nor the FBI besides that though my checks were proven to be good. I feel Im being racially profiled and discriminated against or someone is deliberately trying to steal from me and not allowing me to access my accounts creates further turmoil and injustice for me. Ive been calm and respectful up until today while starving because they keep acting as if I have no reason to be upset or to even call about their own fraud being done to me or even record encounter and treats me like a dog throughout the entire encounter and Ive been a member since XXXX. Im only trying to withdraw all my money to escape this illegal chaos of corruption. Please help me in doing whats right. Something is really wrong with the Wells Fargo bank and something needs to be done so the next person like me dont or wont have to endure this behavior at any time in their life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation