Consumer complaint received 2024-02-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XX/XX/XXXX Received Email California Mortgage Relief Program I was approved for relief funds amount {$37000.00} received confirmation that these funds were wired to Chase MortgageXX/XX/XXXXI called Chase Mortgage on a recorded line and confirmed funds had been received and was assured that they would be applied. I also updated Chase on my current employment status XX/XX/XXXX Received Email from California Mortgage Program Chase had not applied funds to my mortgage XX/XX/XXXX I called Chase to request for information regarding my California Mortgage Relief Funds not being deposited with no response XX/XX/XXXX Received Email from California Mortgage Relief Program stating the following " Your mortgage servicer, Chase Mortgage, has notified the California Mortgage Relief Program that although you submitted an application for assistance, you no longer wish to receive funding. Per your request, your servicer has returned the funds to the Program, and this email serves as confirmation that the returned funds have been received. Your application XXXX has been closed. " XX/XX/XXXX - XX/XX/XXXX I called Chase Mortgage NUMEROUS times regarding the fraudulent letter and misuse of my {$37000.00} and requested to speak to the manager in charge of that department and funds to be requested back I called the California Mortgage Relief Program and let them know that the stated the Chase 's reasons for returning my wired funds was fraudulent and unauthorized I complained to both Chase and the Mortgage Relief program that they were not being reasonable in any effort to work with me, that I was currently XXXX and needed help nor did they ever send me disclosures in writing through email or mail. 
XX/XX/XXXX I contacted XXXX XXXX to open an investigation they claim to play no part in accepting funds of distributing.. I requested my case to be escalated and what the requirements of applying California Relief funds to my loan and was told they don't make that decision. I never received a call back XX/XX/XXXX I continued to contacted Chase and the mortgage relief program never coming to a valid reason or confirmation any source of reasoning or proof regarding the issue of and was told that without even hearing from the managers that my application was " cancelled '' and there was nothing I could do about it despite my request for fair and reasonable treatment and lack of disclosures and the fraud from chase. 
My application with the California Mortgage Relief program approval still shows on their website yet still have not received my {$37000.00} awarded to me XX/XX/XXXX I received a letter from Chase Mortgage that they sold my loan to another servicing center and it would go into effect XX/XX/XXXX and would no longer be able to communicate with me There was a chain of events beginning in XX/XX/XXXX where I had my XXXX Rights Violated along with my Accommodations not met requested by my Doctor whileXX/XX/XXXXXX/XX/XXXX, Put on Crisis Leave by my XXXX XXXX, Denied XXXX XX/XX/XXXX. I currently have an advocacy lawyer, whom believed my rights for benefits were violated and has filed an appeal. Each event and violation of my rights has been documented and has caused me so much pain and suffering resulting in additional health issues and having to sell my home and pay numerous penalties and fines.

Company response to consumer: Closed with explanation