Consumer complaint received 2026-01-08 00:00:00
Product: Debt collection — Other debt
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: KBR INC DBA RASH CURTIS & ASSOCIATES
State: FL

Complaint narrative:
On XX/XX/XXXX, I spoke to XXXX of XXXX XXXX XXXX to cancel the home security system and service. She stated they required a copy of the XXXX XXXX XXXX XXXX XXXX XXXX  I have for my mother, to allow me to complete the request of cancelling the service and XXXX provided a final payment amount of {$430.00}. 
On XX/XX/XXXX, I called XXXX XXXX XXXX to verify that the XXXX  had been received and that I could move forward with the cancellation and final payment since I had not received a response to my email from XX/XX/XXXX. On that day I spoke to XXXX, who said that the XXXX had been received and it was ok to move forward. He gave me XXXX XXXX XXXX, XXXX. Box XXXX, XXXX, TX XXXX as the address to send the payment to. XXXX also recommended that I should put the acct # and write XXXX XXXX and my mothers name on the check. 
On XX/XX/XXXX, I spoke to XXXX of XXXX XXXX XXXX, regarding the check that was sent not being cashed. XXXX indicated that he saw the notification of where the service had been cancelled on XX/XX/XXXX in their notes but there had been no payment received. I indicated the address XXXX from XXXX XXXX XXXX told me to send the check to on XX/XX/XXXX and XXXX indicated that was an old address and provided another addressXXXX XXXX XXXX XXXX, P.O. Box XXXX, XXXX, Tx XXXX, as the new address and I was told to send another check. XXXX also recommended that I put the Acct #, XXXX XXXX and my mothers name on the check. So, I put a stop payment on the first check, which cost me {$30.00}, and sent a second check annotated as I was instructed to do. 
On XX/XX/XXXX, I received a letter from Rash Curtis & Associates, a debt collector, indicating my mothers XXXX XXXX XXXX account had been submitted to them for non-payment. I spoke to XXXX, of Rash Curtis & Associates, who recommended that I call XXXX XXXX XXXX again. I immediately called XXXX XXXX XXXX  and I spoke to XXXX, who indicated that she saw the XX/XX/XXXX comments I previously stated, the XXXX XXXX comments indicating I had been told the wrong address from them and that the account had been submitted to the Collection XXXX XXXX their notes. After further investigation, XXXX asked for the check # for the second check. After confirming the check #, XXXX indicated that the second check had actually been received but that the bank refused to cash it because it had Final payment on it and ; therefore, they had destroyed the check. At this point I requested to speak to a XXXX and XXXX connected me with XXXX, who indicated he was a XXXX. 
After I explained the situation to XXXX, the XXXX, and despite the notes in the account, XXXX kept repeating that it was the customers responsibility to make sure payment is received within XXXX  days of the cancellation. He stated that I should have received an email message indicating thiXXXX XXXX day payment requirement when the account was cancelled. XXXX indicated that the account had been turned over to the collection agency on XX/XX/XXXX, and that the second check was received and destroyed on XX/XX/XXXX. He again indicated that I should have received an automatic email indicating the second check had been destroyed by the bank. I did not receive either email XXXX referenced. The only email transactions between XXXX XXXX XXXX and me during this entire ordeal was on XX/XX/XXXX. 
Copies of those XXXX emails are attached to this complaint. The first email on XX/XX/XXXX was from XXXX XXXX XXXX  requesting the XXXX As you can see, the second email on XX/XX/XXXX was in reference to the cancellation of our Autopay enrollment and that the monitoring service might be cancelled ; as well and I might have to pay any remaining balance for the equipment purchased. I was never told about the XXXX day requirement to satisfy the remaining balance of {$430.00}. I was also never contacted regarding the bank refusing to cash the check due to the XXXX XXXX on it or that they destroyed the check. 
I have clearly demonstrated through my actions that I was attempting to pay this account off. It is only due to erroneous information received from an XXXX XXXX XXXX representative that it was not completed within that timeframe. XXXX XXXX XXXX initially gave me the incorrect P. O. Box address for where to send payment, which they acknowledge doing ; and their instructions to write XXXX XXXX on the check was provide by XXXX XXXX XXXX XXXX representatives on XXXX separate occasions. It is also clear that I was diligent in trying to get this matter settled by repeatedly following up with XXXX XXXX XXXX  about why this matter had not been settled when I received no communication from them since XX/XX/XXXX. It is for these reasons that I am requesting that XXXX XXXX XXXX be required to remove any negative impact to my mothers credit that their actions are directly responsible for. XXXX XXXX XXXX should also be admonished for not contacting me prior to turning this matter over to a collection agency ; especially given my efforts to address this issue, starting with providing them with a XXXX  so this matter could be taken care of expeditiously. 
Thank you for your consideration of my request and I look forward to hearing from you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation