Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XX/XX/2024 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Subject : ** Complaint Regarding Inaccurate Reporting of Charge-Off Sold to Another Lender in Violation of the Fair Credit Reporting Act ( FCRA ) Dear Sir/Madam, My name is XXXX XXXX, I am a XXXX XXXX, and I sending this letter on my behalf. I am writing to file a formal complaint regarding the inaccurate reporting of a charge-off on my credit report that was sold to another lender. This inaccurate reporting appears to violate the Fair Credit Reporting Act ( FCRA ). 

Details of the Issue : - XXXX XXXX XXXX XXXX  Original Creditor - XXXX Account Number - XXXX XXXX Date of Charge-Off - XXXX  - Name of the New Creditor or Collection Agency - $ XXXX Amount of Charge-Off Description of the Problem : On XX/XX/2024, I discovered that a charge-off was reported on my credit report bXXXX XXXX XXXX XXXX. I understand that this debt was sold to XXXX XXXX XXXX. 
However, the original creditor has continued to report the charge-off on my credit report, and the new creditor has also reported the debt. The charge-off is also updating the status of the charge- off monthly. This has resulted in duplicate and misleading entries on my credit report, which is a violation of the FCRAs requirement that credit information be reported accurately and fairly under 15 U.S. Code 1681s-2.

Relevant FCRA Provisions : - **15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ) ** : The FCRA requires that furnishers of information report accurate information to credit reporting agencies. By continuing to report a charge- off after the debt has been sold, the original creditor is failing to meet this standard.

- **15 U.S. Code 1681s-2 ( b ) ** : Upon receiving a dispute, the furnisher of information must investigate and correct any inaccurate information. Despite my disputes, the erroneous reporting has not been corrected, further violating the FCRA.

I have disputed this with the credit reporting agencies, but the issue remains unresolved. Despite my efforts to correct this information, both the original and new creditors continue to report the debt inaccurately. I have attached multiple documents listing that I was not tied to this account, and that this account does not belong to me. I have an attached letter showing my name is not listed on any documents.

I request that the Consumer Financial Protection Bureau investigate this matter and require the credit reporting agencies to correct the inaccurate information.

Specifically, I ask that the duplicate reporting be removed and that the original creditors charge-off entry be accurately reflected as removed.

Please find attached copies of my correspondence with the credit reporting agencies and the creditors, as well as my credit report highlighting the erroneous entries.

Thank you for your attention to this matter. I trust that the CFPB will assist in ensuring that my credit report is corrected by the Fair Credit Reporting Act ( FCRA ). 
I Sincerely ask the CFPB to please help me correct this on going issue. 
Thank You, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation