Consumer complaint received 2024-06-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
ADDENDUM TO FIRST COMPLAINT TO CHASE BANK. TODAY, XX/XX/2024, I WENT TO A CHASE BRANCH DOWN THE STREET FROM MY HOUSE IN XXXX, TX APPROXIMATELY XXXX TO XXXX XXXX. I SPOKE WITH A BANKER NAMED XXXX. I TOLD HIM MY ISSUE WITH MY ONLINE ACCOUNT BEING BLOCKED. HE CALLED THE ONLINE REPS BUT COULDN'T GET ANYWHERE WITH THEM. I RECENTLY OPENED A NEW PERSONAL CHECKING ACCOUNT ONLINE ABOUT A WEEK AGO. I ALSO HAVE A CHASE CREDIT CARD. ALL THEY ASKED ME FOR AFTER OPENING MY NEW ACCOUNT WAS HOW I WANTED TO MAKE MY FIRST DEPOSIT. I TOLD THEM I WOULD MAKE IT FROM MY XXXX XXXX. THEY MADE TWO SMALL DEPOSITS FOR ME TO VERIFY. BUT BY THAT TIME MY ONLINE ACCOUNT WAS LOCKED. XXXX, THE BANKER AT CHASE, TOLD ME TO GIVE HIM MY NEW DEBIT CARD THAT HE'D TEAR IT UP BECAUSE CHASE ONLINE HAS ALREADY CLOSED MY NEW ACCOUNT. HE TOLD ME HE COULD OPEN A NEW ONE FOR ME IN THE BRANCH. AT THIS POINT I NO LONGER WANT A CHECKING ACCOUNT WITH CHASE BECAUSE THIS IS NOT MY FIRST ISSUE WITH THEM. I ASKED HIM SINCE I'M NOT OPENING A NEW CHECKING ACCOUNT WITH THEM AFTER ALL, HOW LONG BEFORE MY ONLINE ACCOUNT IS UNLOCKED. HE SAID NEVER. HE TOLD ME THE ONLY WAY CHASE WOULD UNLOCK MY ONLINE ACCOUNT IS IF I MOVE FORWARD WITH OPENING A NEW CHECKING ACCOUNT. THIS IS XXXX. NOW I CAN'T MAKE MY CREDIT CARD PAYMENT ONLINE. XXXX TOLD ME I COULD MAKE MY PAYMENTS AT THE WINDOW AT THEIR BRANCH. I DON'T THINK SO. THIS IS NOT " MY '' FAULT THAT THIS HAPPENED. CHASE CLAIMS THEY SENT ME AN EMAIL ON XX/XX/2024 WANTING " PERTINENT INFORMATION '' WHICH IS WHAT THEY TOLD XXXX BEFORE THEY COULD MOVE FORWARD WITH MY NEW CHECKING ACCOUNT. THE ONLY EMAIL I GOT FROM THEM ON XX/XX/2024, WAS THEM LETTING ME KNOW I HAD UNTIL XXXX TO SET UP DIRECT DEPOSIT. NOTHING ABOUT ASKING ME FOR PERTINENT INFORMATION LIKE XXXX SAID. I WAS IN NO HURRY TO SET UP DIRECT DEPOSIT. I HAVE TO GO THRU SS TO DO THAT OVER THE PHONE ANYWAY BECAUSE I RECEIVE XXXX. SO GIVEN THESE FACTS, CHASE HAD " NO '' REASON TO LOCK MY ONLINE ACCOUNT AND NOW THAT I DON'T WANT TO MOVE FORWARD WITH OPENING ANOTHER CHECKING ACCOUNT, THEY'RE REFUSING TO UNLOCK MY ONLINE ACCOUNT. I CAN'T MAKE MY CREDIT CARD PAYMENTS ONLINE ANYMORE NOR CAN I VIEW MY ACITIVITY. I HAVE A HUGE AMOUNT BEING REFUNDED BACK TO MY CREDIT CARD AND I WANT TO SEE THAT ACTIVITY BUT I CAN'T. I'M ALSO " NOT '' GOING TO GO TO THEIR BANK EVERY MONTH AND STAND IN LINE JUST TO MAKE MY CREDIT CARD PAYMENT LIKE XXXX SUGGESTED I DO. I'M XXXX WITH A " LOT '' OF HEALTH ISSUES AND I'LL BE XXXX IF I'M GON NA GO TO THE BANK EVERY MONTH AND STAND IN LINE TO MAKE A XXXX CHASE BANK, IF YOU READ THIS, UNLOCK MY ONLINE ACCOUNT SO THAT I CAN NOT ONLY MONITOR MY CREDIT CARD ACTIVITY BUT MAKE MY PAYMENTS ONLINE, ON TIME. CHASE BANK, IF Y'ALL REPORT " ONE '' LATE PAYMENT TO THE CREDIT BUREAU XXXX I'M SUING YOUR XXXX OFF. I HAVE GOOD CREDIT AND I'M GOING TO MAKE SURE IT STAYS THAT WAY. AFTER MY CREDIT CARD IS PAID OFF I'M TRASHING THAT TOO. I'LL BE DAMNED IF I SUPPORT AND DO BUSINESS WITH AN ENTITY WHO COULD GIVE A XXXX LESS ABOUT THEIR CUSTOMERS.

Company response to consumer: Closed with non-monetary relief