Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Possible Financial Inc
State: TX

Complaint narrative:
b"Summary:\n\nI am filing a complaint against Possible Financial Inc. and XXXX for repeated, willful violations of the Fair Credit Reporting Act (FCRA) and for knowingly reporting and maintaining false, derogatory, and harmful information on my consumer credit report after I properly disputed the account.\n\nAccording to the CFPB's guidance on consumer reporting obligations under the FCRA, once a consumer disputes information, both furnishers and consumer reporting agencies have an affirmative duty to investigate and correct or delete inaccurate information under 12 CFR  1022.43 and FCRA  611.\nPossible Financial has continuously reported false information for over four (4) years, and XXXX  has aided and abetted this false reporting by failing to conduct a reasonable investigation, despite receiving a certified written dispute from me in XXXX XXXX  Their ongoing actions have caused continued financial and reputational harm.\n\nTimeline of Events:\XXXX XXXX XXXX  mailed a formal, certified dispute letter to XXXX (Certified Mail Tracking XXXX XXXX XXXX XXXX XXXX XXXX\nIn this letter, I disputed the Possible Financial account XXXX  and demanded either:\n\nVerification of the alleged charge-off, or\n\nFull deletion of the derogatory information if validation could not be provided.XXXX XXXX XXXX confirms XXXX received my certified dispute XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDespite receipt of my dispute, XXXX continued to report the Possible Financial account without validation or correction, and Possible Financial continued furnishing derogatory and inaccurate information, including a false charge-off status and XXXX  months of derogatory payment history.XXXX XXXX XXXXXXXX  updated the account again, showing ongoing derogatory reporting without proper validation or verification, violating FCRA  611(a)(1) which requires accurate reinvestigation procedures.\XXXX XXXX XXXXMy updated myXXXX XXXX-Bureau Credit Report shows that Possible Financial is still inaccurately reported by XXXX, despite prior disputes.\n\nViolations:\n\nPossible Financial Inc. Violations:\n\nFCRA  623(a)(1)(A): Furnishing information known to be inaccurate.\n\nFCRA  623(a)(2): Failure to promptly update and correct inaccurate information.\n\nFCRA  623(b): Failure to properly investigate after receiving notice of a dispute.\n\nFCRA  607(b): Failure to ensure maximum possible accuracy of reported information.\n\nDefamation/XXXX  (State Law Violation): Willfully harming my reputation by knowingly furnishing false and derogatory information.\n\XXXX Violations:\n\nFCRA  611(a)(1)(A): Failure to conduct a reasonable reinvestigation.\n\nFCRA  611(a)(5)(A): Failure to delete inaccurate or unverifiable information within the required timeframe.\n\nFCRA  607(b): Failure to maintain maximum possible accuracy.\n\nEvidence:\n\nCertified mail receipt and delivery proof showing Experian received my dispute in XXXX XXXX XXXX XXXX XXXX XXXX XXXX  dispute letter specifically citing Possible Financial and demanding validation or deletion.\n\nUpdated myFICO report (XXXX XXXX XXXX showing the continued inaccurate reporting.\n\nScreenshots of XXXX  continued reporting as of XXXX XXXX XXXXnHow XXXX  and Possible Financial are Colluding:\n\nBoth XXXX  and Possible Financial are in violation of CFPB's compliance requirements regarding consumer dispute handling.\nAs per 12 CFR  1022.43 (Disputes and Reinvestigations by Furnishers) and the CFPBs interpretation of FCRA  623(b) responsibilities:\n\XXXX received my dispute but continued reporting Possible Financials account without verifying its accuracy or deleting it.\n\nPossible Financial continued furnishing false information without conducting a reasonable investigation.\n\XXXX  and Possible Financial both mutually benefited by maintaining derogatory data that lowered my credit scores, increased my cost of borrowing, and inflicted emotional and reputational harm, a practice deemed illegal and abusive under the FCRA and CFPB standards for fair reporting.\n\nRequested Resolution:\n\nImmediate deletion of the Possible Financial account from all XXXX  records as mandated under FCRA  611(a)(5)(A) when information cannot be properly verified.\n\nWritten confirmation from XXXX  and Possible Financial that the account has been permanently deleted from my credit file.\n\nCompensation for:\n\nStatutory damages under FCRA  616,\n\nActual damages (financial harm, emotional distress),\n\nPunitive damages for willful noncompliance.\n\nFull investigation by the CFPB into XXXX  and Possible Financials pattern of knowingly maintaining inaccurate information after receiving certified consumer disputes."

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation