Consumer complaint received 2026-03-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Google Compare Credit Cards Inc.
State: NV

Complaint narrative:
From XX/XX/XXXX, thru XX/XX/XXXX Google charged me {$16.00} per month for a subscription to Google workplace suite , a business software suite composed of their free products meant for sale to small businesses. As an individual not a business, all these products are offered for free use. For months when I would see the charge in my ledger, I was under the impression that it was for another product that I did purchase from Google. It was only recently did I learned what exactly I was being charged for. Additionally I learned why I never found more information out about it. Google uses a 12 digit payment ID that basically bundles and itemizes all your purchases associated with Google. Under my payment ID the Google workplace suite never showed up I was never aware that I was being charged for it. However I did not know that there was a separate payment ID. Using my email not my name. The fact is I never signed up for the Google workplace suite , I never provided my informed consent. I was unable to find the charge to dispute the charge or cancel the subscription because it is under a separate Google payment ID. No reasonable consumer would search for an alternative receipt when a receipt has been given. This is what a payment ID boils down to an itemized receipt and they deceptively obscured the fact that I was paying for a product I didn't ask for that was free to others so that they can charge me for a subscription that I didn't want. I spent well over an hour trying to chat with their support team for resolution and I still am not confident that the subscription I didn't want is even cancelled. They refused to assist me based on the fact that I did not have a domain name which is associated with the payment I was not aware of and didn't want. They essentially couldn't help me with a refund for the product I didn't use because I didn't use the product. That was XX/XX/XXXX. These are my complaints. I never provided my informed consent, and as an individual not a business this product is free to use there is no subscription necessary. The cancellation of this subscription was made difficult due to the charges being under a separate payment ID, which no reasonable consumer would look for this constitutes a deceptive business practice. I was told to follow a link and dispute the charges my repeated demands to communicate with a supervisor or managerial figure to resolve this matter and they disconnected the chat. I can not get through the AI landing page on their support site to obtain a XXXX number to call, I have tried to reconnect the chat and it has been hours without any connection. I am attaching the transcripts of my chat including their suggestions that I dispute the item myself and their denial to escalate my request to a supervisor. I am also attaching my Google payment summary and the email containing the alternative hidden payment ID

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation