Consumer complaint received 2022-02-06 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — 
Company: Mr. Cooper Group Inc.
State: PA

Complaint narrative:
SO what about XX/XX/XXXX MR cooper?? are you still concerned? 


MR COOPER IS PURPOSELY CONFLATING INSTANCES But lets try to use MR COOPERS LOGIC they claim XXXX was calling to help then WHY wait a week to call after the letter was populated on their site saying there was inter mod missing on the XXXX of XXXX OH BECAUSE they sent LETTERS to my home informing me of my situation XXXX is when i filed the complaint ( regarding the unwanted call that occurred on the XXXX ) with CFPB I still had weeks until my modification was due Why THEN would XXXX  be calling me??? they never did before concerning a modification... how convenient for MR COOPER alibi how very convenient... 

XXXX Mr cooper has a letter acknowledging my complaint saying they will reply no sooner than XX/XX/XXXX XX/XX/XXXX i supply my modification documents on MR COOPERS system XX/XX/XXXX is also second the complaint i submitted on the timeliness and accurate assessment of my modification documents XX/XX/XXXX Mr COOPER and its minions decided its good policy to conflate the XXXX events to save their reputations and not admit wrong doing to appear impeccable XX/XX/XXXX they submit bogus XXXX letter that is a OUTRAGEOUS lie utilizing my modification process as cover for lack of adherence to decorum They claim my XXXX was trying to get in contact with me 1. Never have they EVER left a message ( and its XXXX IMPORTANT AND YOU WANT TO HELP SO BADLY ) 2. My XXXX  nor has anybody from mr cooper has ever talked to me since XXXX XXXXon the phone and Since then if i ever spoken to them it would be me calling Mr cooper or trying to email but my emails are always ignored 3. THIS XXXX  Has had absolutely zero reason to call me even if they were calling cause i didn't sent any modification paperwork until XXXX XXXX through mr cooper OWN words they stated they will cease electronic communications with me and everything will be in writing YET they chose to violative my rights and go against their own policy and call the number i told that was many many times that it was inconvenient I HAVE HAD TROUBLE WITH MR COOPER SINCE XX/XX/XXXX ive called into your office many many times ive begged to speak with my XXXX  they are never there yet they have been calling me to help me?????? Where were they XX/XX/XXXX till XX/XX/XXXX of XXXX cause that's when i started getting the phantom cal ls from XXXX, XXXX, XXXX, XXXX and XXXXOVER AND OVER AGAIN but silly me it was my XXXX  CALLING to talk about documents yall haven't even looked at and had possession of less than XXXX hours and then you up and change the modification due due date from XX/XX/XXXX to XX/XX/XXXX so i guess that why XXXX was calling LIES you called again on the XXXX as well no message nothing but i suppose it was all in good faith cause you're always trying to help SO I SUPPOSE AFTER I COMPLAINED ( XXXX ) FOR THE UNWANTED AND UNCESSARRY CALL MY SPOC TOOK INATATIVE AGAIN ( XXXX ) AND CALLED ME A WEEK LATER AND DIDN LEAVE ANOTHER MESSAGE BEING ALL CONCERENED AND ALL!!!! So Let me get this straight when i wanted to talk to mr cooper im unreasonable and unprofessional warranting only written contact but when it fits your narrative im reasonable to talk to and you're so concerned you just have to call me and not leave a message and do it again after i file a complaint cause you're on a crusade of good! **************************** Enclosed is a copy of old call log that show in XX/XX/XXXX when the calls started ( no messages just calls ) and XXXX of last month any person worth a XXXX in collections would know you have to get the permission to call after stuff like this happens but that's how MR cooper does it they are just flying by the seat of their pants making it up as it goes OF THE XXXX XXXX CALLS YOU NEVER LEFT A MESSAGE NOT ONCE SO STOP PRETENDING LIKE YOURE CONCERED YOU BIG PHOONEY!!! 

BTW i love the way MR cooper changes the language on all the documents to fit their narrative I mean you have to have like a advance degree to understand a mod circumstances so one has to read their documents carefully casue the language always changes at the last minute and its the underwriters fault. : I applied by FHA list of acceptable documents yet they subtly change things around so there are different types of documents than what was initially required OMG i gues its underwriters fault OR MAYBE ITS THE SPOC GUY OR HOW ABOUT THIS I JUST FOUND OUT XXXX XXXX WHEN U UPLOAD A PDF TO MR COOPER IT ONLY TAKES ONE PAGE AT A TIME so many other times i thought mr cooper was getting the entire pdf and only got a cover page or the first page SPOC WHERE YOU AT are you with ME??? WHY WERE YOU LURKING AROUND THEN THEN MIRACOUSLLY calling me after years of torment 's and sleepless nights

Company response to consumer: Closed with explanation