Consumer complaint received 2024-09-25 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: General Motors Financial Company, Inc.
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX - XXXX of rescission as to certain transactions ( a ) XXXX of obligors right to rescind Except as otherwise provided in this section, in the case of any consumer credit transaction ( including opening or increasing the credit limit for an open end credit plan ) in which a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information and rescission forms required under this section together with a statement containing the material disclosures required under this subchapter, whichever is later, by notifying the creditor, in accordance with regulations of the XXXX, of his intention to do so. The creditor shall clearly and conspicuously disclose, in accordance with regulations of the XXXX, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the XXXX, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section. 

( b ) Return of money or property following rescission When an obligor exercises his right to rescind under subsection ( a ), he is not liable for any finance or other charge, and any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission. Within 20 days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as XXXX money, downpayment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction. If the creditor has delivered any property to the obligor, the obligor XXXX retain possession of it. Upon the performance of the creditors obligations under this section, the obligor shall tender the property to the creditor, except that if return of the property in kind would be impracticable or inequitable, the obligor shall tender its reasonable value. XXXX shall be made at the location of the property or at the residence of the obligor, at the option of the obligor. If the creditor does not take possession of the property within 20 days after tender by the obligor, ownership of the property vests in the obligor without obligation on his part to pay for it. The procedures prescribed by this subsection shall apply except when otherwise ordered by a court. 

( c ) Rebuttable presumption of delivery of required disclosures Notwithstanding any rule of evidence, written acknowledgment of receipt of any disclosures required under this subchapter by a person to whom information, forms, and a statement is required to be given pursuant to this section does no more than create a rebuttable presumption of delivery thereof. 

( d ) Modification and waiver of rights The XXXX XXXX, if it finds that such action is necessary in order to permit homeowners to meet bona fide personal financial emergencies, prescribe regulations authorizing the modification or waiver of any rights created under this section to the extent and under the circumstances set forth in those regulations. 

( XXXX ) Exempted transactions ; reapplication of provisions This section does not apply to ( XXXX ) a residential mortgage transaction as defined in section XXXX ( XXXX ) [ XXXX ] of this title ; ( XXXX ) a transaction which constitutes a refinancing or consolidation ( with no new advances ) of the principal balance then due and any accrued and unpaid finance charges of an existing extension of credit by the same creditor secured by an interest in the same property ; ( XXXX ) a transaction in which an agency of a State is the creditor; or ( XXXX ) advances under a preexisting open end credit plan if a security interest has already been retained or acquired and such advances are in accordance with a previously established credit limit for such plan. 
( f ) Time limit for exercise of right XXXX obligors right of rescission shall expire XXXX years after the date of consummation of the transaction or upon the sale of the property, whichever occurs first, notwithstanding the fact that the information and forms required under this section or any other disclosures required under this part have not been delivered to the obligor, except that if ( XXXX ) any agency empowered to enforce the provisions of this subchapter institutes a proceeding to enforce the provisions of this section within XXXX years after the date of consummation of the transaction, ( XXXX ) such agency finds a violation of this section, and ( XXXX ) the obligors right to rescind is based in whole or in part on any matter involved in such proceeding, then the obligors right of rescission shall expire XXXX years after the date of consummation of the transaction or upon the earlier sale of the property, or upon the expiration of XXXX year following the conclusion of the proceeding, or any judicial review or period for judicial review thereof, whichever is later. 

( g ) Additional relief In any action in which it is determined that a creditor has violated this section, in addition to rescission the court XXXX award relief under section XXXX of this title for violations of this subchapter not relating to the right to rescind. 

( h ) Limitation on rescission An obligor shall have no rescission rights arising solely from the form of written notice used by the creditor to inform the obligor of the rights of the obligor under this section, if the creditor provided the obligor the appropriate form of written notice published and adopted by the XXXX, or a comparable written notice of the rights of the obligor, that was properly completed by the creditor, and otherwise complied with all other requirements of this section regarding notice. 

( i ) Rescission rights in foreclosure ( XXXX ) In general Notwithstanding section XXXX of this title, and subject to the time period provided in subsection ( f ), in addition to any other right of rescission available under this section for a transaction, after the initiation of any judicial or nonjudicial foreclosure process on the primary dwelling of an obligor securing an extension of credit, the obligor shall have a right to rescind the transaction equivalent to other rescission rights provided by this section, if ( A ) a mortgage broker fee is not included in the finance charge in accordance with the laws and regulations in effect at the time the consumer credit transaction was consummated ; or ( B ) the form of notice of rescission for the transaction is not the appropriate form of written notice published and adopted by the XXXX or a comparable written notice, and otherwise complied with all the requirements of this section regarding notice. 
( XXXX ) Tolerance for disclosures Notwithstanding section XXXX ( f ) of this title, and subject to the time period provided in subsection ( f ), for the purposes of exercising any rescission rights after the initiation of any judicial or nonjudicial foreclosure process on the principal dwelling of the obligor securing an extension of credit, the disclosure of the finance charge and other disclosures affected by any finance charge shall be treated as being accurate for purposes of this section if the amount disclosed as the finance charge does not vary from the actual finance charge by more than {$35.00} or is greater than the amount required to be disclosed under this subchapter. 

( XXXX ) Right of recoupment under State law Nothing in this subsection affects a consumers right of rescission in recoupment under State law. 

( XXXX ) Applicability This subsection shall apply to all consumer credit transactions in existence or consummated on or after XX/XX/XXXX. 

( Pub. XXXX XXXX, title XXXX, XXXX, XX/XX/XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, title XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX. XXXX, XXXX ; Pub. XXXX XXXX, title VI, XXXX ( a ) ( XXXX ), ( XXXX ) ( XXXX ), XXXX. XXXX, XXXX, XXXX XXXX. XXXX, XXXX ; Pub. XXXX XXXX, title XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX. XXXX, XXXX ; Pub. XXXX XXXX, title X, XXXX ( XXXX ), XX/XX/XXXX, XXXX Stat. XXXX. )

Company response to consumer: Closed with explanation