Consumer complaint received 2026-04-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
This complaint is about Bank of Americas not sending my new credit card overnight -- - as I had asked. That card is used for Medical, doctor appointments, prescriptions, food, and gas. Therefore, I cant go without the card, if they send it snail mail. BACKGROUND On XX/XX/XXXX, I noticed two charges that did not belong on my Bank of America Master Card statement. I called Bank of America on XX/XX/XXXX, at XXXX XXXX, and spoke to a person calling himself XXXX. And explained the fraudulent charges. They were charges, for reservations at the XXXX XXXX XXXX XXXX XXXX, on XX/XX/XXXX, and I did not make them. The reference number for these charges, made on XX/XX/XXXX, were XXXX, and XXXX. I contacted Bank of America, and reported the charges as fraudulent, which they were. Each fraudulent charge was for {$380.00}, or a total of {$750.00}. No confirming email was sent to me, for these fraudulent charges because if an email had been sent, I would have called immediately, and told them to cancel the fraudulent reservations. Emails had been sent to me, for two other reservations I had made that day, which were not fraudulent, so XXXX XXXX system DID have the capability to send confirming emails, if I had made those reservations. The fraudster knows, that the reservations WOULD be cancelled, if he/she sent a confirming email, indicating those reservations had been made so they dont send the email. They let the reservations roll through the system -- - and let the fraudulent charges be placed on a card holders account. I had called XXXX XXXX in XXXX Florida, the week of XX/XX/XXXX, and made two room reservations, for the XXXX XXXX in XXXX. Shortly after I made the reservations, I received confirming emails for both rooms I had ACTUALLY reserved. Those were the only reservations I made that week for XXXX Florida. I did not make any reservations for the XXXX XXXX XXXX XXXX XXXX. And the fact that I did not receive any confirming emails from XXXX XXXX, that reservations had also been made, at the XXXX XXXX XXXX XXXX XXXX, is the tip off, that this fraud was intended. I called Master Card, and they put a fraud dispute in place. I asked Master card to send me paper copies, via USPS MAIL, and I also asked that my credit card be overnighted to me, at my street address. I need my card overnighted, because medical, prescriptions, gas, and food, is paid for, via that credit card. I have an upcoming Medical Appointment, XXXX, XX/XX/XXXX, at XXXX XXXX, and ; I need that card overnighted to me so I have it by then. Alarmingly, I have received no delivery information, from master card, indicating the delivery status on the new credit card, I asked to have overnighted. I am asking the Consumer Financial Protection Bureaus help, on getting my card overnighted to me, so I can keep my medical appointment, XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation