Consumer complaint received 2025-01-24 00:00:00
Product: Mortgage — USDA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: LAKEVIEW LOAN SERVICING, LLC
State: CT

Complaint narrative:
I am facing foreclosure because of the unethical servicing practices of Lakeview and the sub servicer XXXX XXXX. I have a USDA loan and I was impacted financially by Covid and was offered CARES forbearance by the lender. I was assured by their agents that once I was back to work and ready to pay that the payments that were skipped would be put back into the loan and I could resume my original payment. However, when my hardship ended and I attempted to resume payments I was told that I had to go through a process to be approved for a plan to address the past due payments. No one told me that I had to be approved for a plan to address the past due payments, I was told not to worry about it, we will work something out once the pandemic ends and you are back at work. Due to these misrepresentations by Lakeview, I now find myself past due over {$65000.00} and in the beginning of the foreclosure process. I have been able to make my payment since XXXX but instead of working with me towards a resolution I have been stuck in an endless circus of document submission, document review, lost documents, additional information needed etc. This process is disorganized and grueling and each time took several months, and each time I tried to get this resolved I have been denied. I am told that the only resolution is full reinstatement of the past due amount of {$65000.00} which is not possible. Lakeview misled me as to how this program worked and have failed to follow the guidelines and have engaged in unethical servicing practices relating to my USDA loan My ex-husband XXXX and I purchased our home in XXXX with a USDA Loan. I have worked for the state of Connecticut in the Department of XXXX XXXX for 13 years. When the pandemic hit in spring of XXXX my income was impacted as my hours were cut and since my kids were out of school I also had to stay home periodically to help with that also. When I contacted Lakeview in XXXX XXXX I was told that I was approved for forbearance and the missed payments would get put onto the end of the loan once I was able to resume the payments. In early XXXX I contacted them and said I was back on my feet and wanted to resume payments but was told that I needed to go through a review to see if I qualify for recapitalization. This had never been mentioned before, that I needed to qualify. I was a single mother who was back to work and ready to pay but instead I had to turn in all of my financial information over and over again, an endless stream of documents sent, documents lost, documents outdated and multiple applications. This was very frustrating because I kept applying over and over and kept being told that I was denied for assistance options and that I needed to reinstate the past due balance. Since that time I have been trying to get help but feel that I am spinning my wheels as XXXX XXXX pushes me into foreclosure. 

My delinquency was due to XXXX and I was approved for the government backed CARES forbearance and Lakeview is required to give me the opportunity to go into a plan to address the past due amount. I have remarried and my new husband works and contributes to our income. My financial circumstances have significantly changed. Additionally I have 40 % of the arrearages amount set aside to submit as a good faith payment. USDA guidelines allow for the servicer to combine multiple programs in order to offer a solution and XXXX XXXX has failed to do so. If I brought in {$25000.00} towards the arrearages a portion of the loan could be deferred and a portion could be modified with the change in financial circumstances. The USDA allows this and your failure to consider these options is evidence of the unethical business and servicing practices of XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation