Consumer complaint received 2023-01-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
I was forced to sell and received nothing due to wells Fargo scamming me out of my home. 
ADDITIONAL COMMENTS Wells Fargo has not addressed my specific complaint to the XX/XX/XXXX Hurricane Irma relief email they sent to me ( I have original Email ). They keep going to a XXXX XXXX  disaster help that I DID NOT USE. There was NO hurricane inXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  They are also stating that they tried to contact me with an out dated phone number. I have had the same phone number since XXXX and included this number in emails sent ( I have original emails with phone number included ). On XX/XX/XXXX I received email from XXXX XXXX saying they were my new loan officer, I responded with email and NEVER was contacted by her. Wells Fargo states they tried to contact me on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, again I have had the same phone number since XXXX I was not contacted via email or message left on my phone. On XX/XX/XXXX there was no such trial payments discussed with me. The information sent to me in XX/XX/XXXX is null and void due to the fact there was NO HURRICANE IN XXXX XXXX XXXX XXXX XXXX XXXX XXXX I did not use the disaster assistance until XX/XX/XXXX for hurricane XXXX that hit in XXXX XXXX XXXX I was contacted in XX/XX/XXXX by XXXX XXXX and or XXXX XXXX telling me I was in foreclosure because I didn't pay XX/XX/XXXX payment and that my option was try for loan modification or short sale. I applied for loan modification and was approved. I had XXXX do an automatic withdraw for the XXXX months of payments. Shortly after talking with XXXX I received a large package of paper work that I did not understand. So I tried calling XXXX XXXX to ask several questions. I called XXXX XXXX XXXX XXXX XXXX XXXX  and the XXXX Without getting a return call to my knowledge. There were NO messages left on my phone. If she made these calls there was no massage left for me to return her call. In reference to the XXXX XXXX XXXX XXXX XXXX  calls, still no message left and the paperwork was due back by XX/XX/XXXX. Sometime in XXXX XXXX  I heard fro XXXX XXXX the newest loan officer assigned to me, this now makes the XXXX XXXX in less than a year. He informs me that the modification has been tossed out and all I can do is sign house over for short sale. I tried the loan modification again thinking that I had just been approved, he told me a few weeks later i was NOT approved. During this XXXX XXXX time frame my XX/XX/XXXX payment was sent back to me. When I ask XXXX why, he told me it wasn't the full XXXX months in XXXX that I missed and all payments I tried to make would be sent back to me and for me to stop making that payments. And I listened to him. I kept trying to give XXXX XXXX XXXX dollars to get caught up and XXXX XXXX told me it wasn't enough. Now I don't know why because I only missed XXXX payments of XXXX. I paid XXXX XXXX XXXX XXXX XXXX XXXX XXXX. So I don't understand that either. I do not believe that this should be closed. None of what Wells Fargo did to me was correct. I have had to sell my house to try and get out from under the stress from this. My loan amount was XXXX. I sold my house for XXXX. Wells Fargo added so much XXXX to the final payment that I ended up paying them over XXXX and got NOTHING absolutely NOTHING for the sale of my house. I'm not done with this

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation