Consumer complaint received 2025-04-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
XXXX, in my opinion, exemplifies the pitfalls of a corporate giant disconnected from its customers. In XXXX, I leased a XXXX XXXX with the clear intention of purchasing it, drawn in by the promised fuel efficiency. However, I quickly discovered that the miles per gallon fell short of what was advertiseda critical factor in my decision to lease. When I reached out to the XXXX dealership, I was informed that this was a known manufacturing error, yet there was no recall in place. I was assured a recall would eventually happen, but months passed without resolution. 

During a service visit to XXXX XXXX, I was told there was still no solution, despite XXXX 's awareness of the issue. This is incredibly frustrating, especially considering my XXXX XXXX XXXX outperformed the XXXX in fuel efficiency. The advertised gas tank capacity and mpg were pivotal to my decision, and XXXX 's failure to deliver on these promises is unacceptable. 

XXXX offered no remedy, nor were they willing to take back the vehicle or offer an alternative lease. This approach to customer service is baffling. How can a corporation of XXXX 's stature knowingly misrepresent a vehicle 's capabilities and refuse to take responsibility? The dealership 's failure to address this issue is a breach of trust, and XXXX 's lack of oversight is glaring. It's time for XXXX to step up, take responsibility, and rectify this situation, including removing the lease information from my credit report. The lease was broken the moment the dealership misrepresented the XXXX 's capabilities, and they knew it. 

All my negotiations and complaints over this issue were with the out-of-town dealership and on the phone with XXXX XXXX, yet these conversations offered no remedy. When I visited XXXX XXXX, the local dealership, I explained my issue to an employee who was understanding and mentioned that I might be able to return the car. They were apologetic and referenced a policy about service members being able to terminate leases, which was irrelevant to my case but highlighted the lack of options for regular customers. 

Despite not being a military member, the fact remains that I was sold a fraudulently advertised vehicle, significantly impacting my purchasing decision. The " paid as agreed '' status on my credit report, stating I paid almost $ XXXX for this vehicle, is also misleading. XXXX attempted to bill me over $ XXXX months after I returned the vehicle, and now they claim I owe $ XXXX. This is a corrupt practice, and XXXX refuses to communicate with me directly. I can not be indebted to a company that lost me as a customer through their negligence and refusal to offer a solution. They chose not to address a known issue, allowing dealerships to lease and sell a vehicle with a known defect without disclosure.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation