Consumer complaint received 2025-08-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: LA

Complaint narrative:
On XX/XX/year> I called in about a deposit I made through ATM I was wondering why was a hold added back on the check after the system took the hold off first person I talked to said they wanted to make sure the funds would be available I asked to speak with a supervisor after going backwards and forth with the customer service rep I had to say repeatedly may I speak with a supervisor i kept saying it until I was connected to one she finally got on the phone with the most unprofessional and unpleasant tone I asked about the hold and why it's was that long before they can release the hold she talked so crazy and nasty so I asked for her supervisor she said NO SHE CONNECTING ME I HAD TO HANG UP GET BACK IN THE QUE. I told her I would file a complaint about her behavior low and behold so as I hung up the phone I get the first notification that the account was locked i called right back to see why now they said I needed to verify the payee on the third-party check which it was a breach of contract because the agreement said i was allowed to deposit a third party check that's what I agreed to so I provide them with the information they was able to call the Payee and everything checked out but I still had the blocked on the account the supervisor i spoke with never updated the notes that he verify with the payee that the account was verified so I called back the customer service rep tried she came back and said the number didn't check out I knew it was a lie so I asked for a supervisor he got on the phone said hold on I stayed on hold for 5 minutes he said it's unlocked for the 3rd time it's locked again now this is where my human rights was been violated at this point I felt harassed I was mentally confused I didn't understand why was they bringing me thru this they call the payee again and she informed them again of the authorized check they unlocked it again again I had to call the last supervisor was very aggressive with me with made me highly aggressive at this point I had did everything that was asked he was requesting me to do private things that was out of reach and didn't have any business with chase after I explained to Him to everything I needed to explained he treated me badly and demanded that the account would remain closed and will mail me a cashier check in 10 ten days my lights off sir I pled and begged him sir I did everything for these funds to be released my cries or situation didn't matter to him because I was later inform that the account would be closed I never had flaws on the account I didn't commit fraudulent transactions nothing I did for this account to be closed for months I have been harassed by this same department everything i have to file a complaint because they harassed me nothing have been done about this i have XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  up i don't have food this unfair business practices that department causes be made my health issues worse my mental illness worsen my hardship harder I need help

Company response to consumer: Closed with explanation