Consumer complaint received 2026-01-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened without my consent or knowledge
Company: JPMORGAN CHASE & CO.
State: NC

Complaint narrative:
Around XXXX I started receiving a lot unknown phone calls with different names from people did not know finally responded to a threatening message which was from a collection agent named XXXX She was calling on behalf of Chase XXXX wanted to confirm a lot of information I did not feel comfortable with giving her because the account I did have with Chase I was in good standings with them i've had a personal account with Chase for years she said that she was calling in regards to a business account She mentioned the name and I told her she had the wrong number I do not have a business account with Chase Bank So I then hung up the phone They continued to call me from different numbers and once I picked up the phone to let them know that I was gon na XXXX XXXX shared more information with me which let me to believe that I need to pull my credit report and when I did pull my credit report there was numerous accounts that I was not familiar with and incorrect information like my name address telephone numbers I have lived in XXXX NC for over XXXX  years I have XXXX  from the XXXX Postal Service giving them XXXX plus years in the same city and state I have had my home custom built and paid my mortgage off I have not lived in another state I do not work for any other companies I am retired I attempted to reach out to chase Bank to inquire about the account that was showing on my credit report and I told them I did not authorize this is fraud Chase closed the business account but did not send me a confirmation letter that it was closed but they also closed my personal account that I have had with them for over XXXX plus years Chase has deducted payments From my checking account that is attached to my personal credit card I had with Chase Bank It was brought to my attention that these payments were deducted and applied to a business credit card account that I never authorized Chase is reporting this information on my credit report when they are fully aware it is fraud I have a detective looking into this and a police report On XXXX different occasions I have consistently tried get this matter resolved as well as the payments credited back to my account not only has Chase transferred numerous times each phone call has resulted in a XXXX call where I was given the runarounds and nothing was resolved Their agents did not know what department I needed to be transferred to an to fix the issue this whole situation has been handled unprofessionally which made it easy for the identity thieves to set up an account and use my information if this is how Chase handles a fraudulent account and the only reason why I knew that it was fraud is because of a collection agency reached out to me at the day did not get a response from whoever set up the account at whatever address that was provided or telephone number I want this matter taken care of or it will become legal I have always had great credit but ever since the XXXX XXXX I'm starting to run into a lot issues. Now they are mailing statements on a fraudulent account to my address as of XX/XX/year> knowing this is a fraud account

Company response to consumer: Closed with explanation