Consumer complaint received 2024-07-07 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with additional add-on products or services — 
Company: MoneyLion Inc.
State: OK

Complaint narrative:
XXXX XXXX  XXXX XXXX XXXX - XXXXXXXX XXXX - XXXX Above are the reps that told me I am have to correct the account by making a payment and that payment will be applied to a future date I wanted to work on fixing my credit. So I received an offer from MoneyLion to do a credit builder loan for {$1000.00}. I would get {$75.00} available to me immediately. The remaining {$920.00} would be transferred in to a separate account. I signed the agreement that I would make by weekly payments of XXXX starting on XX/XX/XXXX first payment. I signed an authorization to allow my XXXX account be the XXXX to make the biweekly payments, shortly after signing this I had been notified by XXXX that the bank account had been compromised and was having significant instances of fraud on the account and they would need to work on shutting it down. I then went to all my payment accounts that I needed to get that account removed so that account could be closed out due to the comprise. I go to money lion wallet. It gives me es option to remove account I select to do that and it wont delete. Says an error. So I add my other account that I had with XXXX XXXX ending in XXXX and the associated debit card ending XXXX. Which I selected XXXX to be the primary repayment method. Due to all the moving of the account and also then setting up a new account with money lion with a new account setting up also for 50 % of my XXXX be direct deposit I. The new money lion and also 50 % be directed to my XXXX  XXXX payment. My first i initial payment was not paid on time. First the system tried to process the payment with my primary method which was account ending in XXXX and it declined it cause it all funds hadnt been moved. Then money lion attempts to process an ACH payment from my XXXX checking it gets returned. I try again to remove it from available options to pay, it never deletes it. So the first payment t is now past due. I get it all taken care of by making a payment t on XXXX that paid for the past due payment of XXXX and next payment due was XXXX and that payment was made as agreed and next payment would be due on XX/XX/XXXX and as of XXXX money lion had my account saying it is past due and that even though I have had only XXXX installment payments that were due per the signed agreement. Money lion says that I am past due because I made an out of pocket payment that failed and returned and because of that it a missed payment of my agreement that will pay my XX/XX/XXXX payment t. I missed late payment XX/XX/XXXX was processed on XXXX and next payment paid XXXX. Means nothing more is missed because I cant miss a payment if that date has not come around meaning XX/XX/XXXX hasnt even happened. That said its because of the returned payment is considered to be a missed payment t installment agreement. Which is not how a simple interest installment loan works. Interest is compiled daily based on principle balance owed and have specific date of every XXXX weeks. They are violating my consumer rights by saying a returned payment is a missed payment and when I correct the failed payment they are saying I am still past due. Which again cant be true if all payment per installment reflect paid and next due payment is XX/XX/XXXX. I dont know how I can be past due of the next due date says XX/XX/XXXX. I want you to review this because I believe if they are doing it to me then they are to others. I dont dent I owe the loan but I do not accept of the predator actions of trying to changed an agreement terms. I asked them where is the money honing to be applied that returned. They said since I have paid the XXXX installments that if I pay to correct the account on XXXX that payment would be applied to XX/XX/XXXX which hello i do know what calendar is being used but how can a a future date be missed. I have pictures showing that on XXXX the account shows installment payments successfully made and next due date XX/XX/XXXX but the account being flagged past due for XX/XX/XXXX payment with current date only being XXXX. Please contact me if you want like to verbally speak with me. I am not past due. I also asked to speak to someone in the United States that knows and understand stands installment loans and consumer law and said they dont have one. I have paid everything and I am current on everything. Because of this I do not trust that my information is secure and is vulnerable to predatory actions from this company. I am removing direct deposit and will not have any of my money deposited to MoneyLion. I have paid all my payments and not past due. Help me and call me if needed. I am going to attach everything and send to you showing the account has all the installments payments have been corrected and reflect as paid. I can not be past due. Example if I manually set up to process XX/XX/XXXX today with being XXXX and then that payment returns XXXX days later I STILL CAN AM NOT DUE on a payment t date that is still in the future. I show my contact number is my old number. But please call at XXXX!. thank you XXXX XXXX

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with non-monetary relief