Consumer complaint received 2026-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CREDIT ACCEPTANCE CORPORATION
State: GA

Complaint narrative:
Credit Acceptance Corporation willfully violated my rights under the Fair Credit Reporting Act, Equal Credit Opportunity Act, Truth in Lending Act, and Dodd-Frank UDAAP provisions through a documented pattern of systemic misconduct. I paid {$1200.00} for GAP coverage on this vehicle. On XX/XX/XXXX the vehicle was declared a total loss following a hit and run accident. I had double GAP coverage XXXX XXXX Administrators through the CAC contract plus XXXX XXXX built-in Loan/Lease Payoff Coverage . Despite double GAP coverage CAC billed me {$340.00} monthly for XXXX months while holding my insurance proceeds approximately {$3000.00} in payments on a vehicle I did not possess. CAC then cancelled my GAP coverage for a credit of {$1100.00} instead of filing a claim to XXXX my balance as GAP was designed to do. Despite receiving {$4700.00} in total credits CAC still reports a mathematically impossible balance past due {$4800.00} exceeds total balance {$4400.00}. This same impossibility appears on XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX certified both impossibilities as accurate to this Bureau on XX/XX/XXXX in a XXXX response that addressed XXXX violations. On XX/XX/XXXX I demanded Method of Verification for the fourth time. A CAC representative admitted this refusal is company policy maintained through multiple internal meetings. XXXX days later on XX/XX/XXXX CAC changed my account status from Voluntarily Surrendered to Voluntary Repossession on XXXX and Equifax an account that had not changed status in over XXXX years. XXXX days after that retaliatory change XXXX XXXX Delaware denied my credit application Request ID XXXX citing recent delinquency caused directly by CACs retaliation. I have the denial letter. On XX/XX/XXXX a CAC representative promised a written settlement offer of {$950.00} mailed to my home within XXXX business days. On XX/XX/XXXX CAC Compliance Representative XXXX confirmed on a second recorded call quote I see you had that conversation but I dont see that a letter was sent. XXXX days passed. Nothing was sent. On XX/XX/XXXX CAC Compliance XXXX XXXX XXXX confirmed on a recorded call that Credit Acceptance Corporation never requires down payments and never receives them. XXXX XXXX XXXX XXXX told me at the time of purchase that CAC required a {$1000.00} down payment. The dealer blamed the bank. The bank denied it on recording. The {$1000.00} was collected under false pretenses. Under the FTC Holder Rule printed on the face of my retail installment contract CAC is liable for this dealer fraud. Experian reports this account as Voluntarily Surrendered Never XXXX. TransUnion and XXXX report Voluntary Repossession. The same account can not carry XXXX different statuses simultaneously across three bureaus. CACs previous CFPB response was XXXX words that certified mathematical impossibilities and addressed nothing. I am not requesting another response from Credit Acceptance Corporation. I am requesting a formal CFPB investigation into their systemic pattern of willful consumer rights violations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation