Consumer complaint received 2025-07-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Resurgent Capital Services L.P.
State: CA

Complaint narrative:
On XX/XX/XXXX, I was arrested for possession of a firearm in XXXX, California. Following my arrest, I received a sentence of three years with the opportunity for half-time release, resulting in a total incarceration period of 17 months within the California Department XXXX XXXX XXXX I was released on XX/XX/XXXX. 

At the time of my arrest, I possessed {$4000.00} in cash, an XXXX XXXX XXXX XXXX, an XXXX XXXX XXXX XXXX, and approximately {$9000.00} in jewelry, which included two 14-karat gold Cuban link chains, a diamond ring, and a diamond pendant. Due to the substantial cash amount, the sheriff 's department secured all my belongings in a safe, thereby preventing me from accessing any contacts on my phone. Unfortunately, I did not have any phone numbers memorized. My family successfully located me in XXXX XXXX XXXX approximately two months after my initial arrest.

Compounding my difficulties, I lived alone, and the only keys to my residence were in my possession, rendering it impossible for anyone to access my home. Approximately 30 days after my arrest, I was transferred to the XXXX XXXX XXXX reception facility, where all of my property and valuables were transferred on the bus. Upon arrival at the XXXX reception facility, the Reception and Release ( XXXX & XXXX ) correctional officers informed us that, since my money had not accompanied me on the bus with my other belongings, I had no means to send my property home. Their policy dictated that all unclaimed property would be destroyed, despite the fact that my funds remained secured at the county jail. This policy seemed illogical, especially considering the presence of valuable items such as gold and diamonds, which can not simply be discarded. 

Consequently, I filed an appeal through the XXXX inmate appeals process. The response from the correctional officers at XXXX XXXX XXXX XXXX stated that my property had never accompanied me to the reception center and remained at the XXXX XXXX XXXX XXXX property department. I subsequently wrote to the XXXX XXXX XXXX XXXX, outlining my situation. However, by the time I received a response from the XXXX XXXX XXXX XXXX XXXX Department, I had exhausted all available remedies, and my appeal was denied on the grounds that the California Department of Corrections lacked sufficient information.

A few months later, I received a response from the property custodian at the XXXX XXXX County Jail, who provided documented evidence confirming that my property had traveled with me on the bus to XXXX XXXX XXXX. I personally witnessed an officer retrieving my belongings and placing them in a box upon my arrival. Regrettably, during my incarceration, my credit and debit cards were compromised and used for unauthorized purchases. Notably, approximately {$10000.00} was withdrawn from my XXXX XXXX checking account through multiple cash app transactions, with one transaction involving an individual named XXXX, an acquaintance of mine from whom items had previously gone missing. Although I recognize one name, the other names involved are unfamiliar to me.

During my 17 months of incarceration, I continued to receive monthly disability checks, yet I also experienced unauthorized withdrawals totaling {$2000.00} from my XXXX checking account. Due to a lack of access to my accountstemming from forgotten passwords and the absence of recovery optionsit was closed after being depleted. After my release on XX/XX/XXXX, I eventually regained access to my XXXX XXXX account, only to discover significant losses from both my funds and savings. The situation with my credit cards took additional time to unravel, given that I was locked out of several email accounts. 

I initially assumed that all my property was insured through XXXX XXXX, which would provide reimbursement for my losses ; however, this did not materialize. XXXX denied my claim on the basis that an excessive amount of time had elapsed. Furthermore, my identity protection insurance claims were also not honored. In addition, I filed a claim for supposed accommodations, but XXXX claimed to have sent a notification letter that I did not receive during my incarceration, resulting in a forfeiture of my claim. 

I am devastated by the substantial financial losses I have incurred and find myself in considerable debt with no viable relief in sight. Presently, I am reliant on a few remaining credit cards that were not subject to unauthorized transactions during the aforementioned period. Enclosed is my credit report, which highlights all fraudulent charges made without my consent.

Company response to consumer: Closed with explanation