Consumer complaint received 2022-03-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
In XXXX I complained about bank of America/Merrill Lynch And Complaint ID number XXXX I finally spoke to a representative earlier this year I believe in XXXX and the representative told me that the reason they could not assist in reimbursing me for out-of-pocket cost was because they had instructed me to take my money out of my account because it was closing. I insisted that that was never said so I validated an email that I received the day before that stated please put funds in your account its low or risk closing it something like that. I will send a copy that email with his report. The Account was closed the day after my insurance company settled with me on a total loss with a stolen vehicle. Again I am experiencing another situation very similar to what Bank of America/Merrill Lynch did last time. On XX/XX/XXXX I was involved in a motor vehicle accident and the person totaled my vehicle with a total loss. My insurance company presented me with a draft for {XXXX} I believe. I went to make of America on XX/XX/XXXX and made a deposit that was a Friday the bank teller told me it would be available on the XXXX. I have no vehicle because my insurance settlement that was meant to pay for my transportation was held the next day after I was told it would be available. I looked online I looked for whatever information I could have and it just said hold I didnt say when it would be available it was no information but I have been told on the XXXX it would be available the XXXX so the XXXX which was Monday I called Bank of America and Bank of America said theyre going to get an analyst to look at my deposit and for me to contact them back within 24 to 48 hours to see if they can do anything to help me. So now her three days later and I still have no idea what day my funds will be available, so I called back on the XXXX and the representative told me that the analyst decided that they would make my funds available on the expiration date which would be the XXXX 10 days after I deposited the money. I contacted XXXX  insurance company whom I had present me the draft. XXXX told me on the XXXX that The funds from my draft had already been received by Bank of America in good standing. When I called Bank of America back a final time, and requested that they consider this, the representative apologized and said that it would be the full expiration. And I looked up different hold times for different deposits. And the norm is 2 to 3 days business days. However under some circumstances the bank can hold them for five business days which would put me at 10 days with weekends. If this is a bank draft they have the funds its drawn on a large company that can validate that thats a real check going into my real account that Ive been with for 25 years. Bank of America has me with them since XXXX but I actually signed up with them at XXXX and that would be 25 years Ive been with this bank and the only problem that theyve had to experience with me as I went through identity theft starting in XXXX and I have not recovered since. 
Ive never had a deposit with Bank of America not go well. Ive been with them for 25 years deposits are my issue and any overdraws that are on my account are all related to the identity theft and thats what theyre stating is the reason they hold it. It seems to me that Bank of America for some reason is taking people like me that are XXXX Americans that struggle in this country and take advantage of circumstances that we cant control and bully us because we cant do anything about it. I have no other funds other than that a few bucks it was an account already and Bank of America still yet to respond to their blatant lie from XXXX stating that they told me that they were closing my account. 
1. Help my funds in XXXX for the insurance deposit, did not tell me when it was gon na be available because each analyst I spoke with told me it should be available tomorrow based on no information because they had none 2. With this deposit currently it took me until Tuesday to find out from deposit on Friday when my funds will be available theyre supposed to let you know when they make the deposit when theyre going to be available. I shouldnt have to go searching that information out since theyre supposed to offer that information.

3. Bank of America has the funds 4. Theyre holding me accountable to some thing that I didnt have any responsibility for based on overdrawn account identity theft XXXX in the event that they think that there is something wrong with my account the other than identity theft they need to address that differently not to let me rely on them as my banking institution and then let me down every time I need them. 
5 When Bank of America closed my Merrill Lynch account in XXXX I discovered later that I had a XXXX some odd dollar charge on my Merrill Lynch debit card. XXXX had refunded that money because they canceled the order. I never received The refund for the XXXX bucks from XXXX after they close the account 6 Bank of America has employed several representatives that have not know how to answer me about a question and regards to my funds if they are banking institution and they have someone answering the phone to help me the person thats giving me this assistant should know the answer and or how to answer questions aboutb my available funds or lack there of! 
Please see attachments one being the email stating that Merrill Lynch told me to put money in my account and I did although they stated they told me not to End it was my fault my money was stuck! And then emails from XXXX  insurance showing that the bank draft had already posted to their side with copies of the check and what time and all of that

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation