Consumer complaint received 2025-09-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: Revolut Technologies Inc.
State: TX

Complaint narrative:
Subject : Formal Complaint Against Revolut XXXX Unlawful Account Restrictions, Withholding of Funds, and Failure to Honor Account Closure Requests Complainant Information Name : XXXX XXXX XXXX XXXX : XXXX XXXX ( XXXX, XXXX XXXX XXXX Address : XXXX XXXX  XXXX XXXX, XXXX, TX XXXX Contact : XXXX ( XXXX ) XXXX | XXXX Entity Complained Against Revolut XXXX ( Company No. XXXX ) Registered Office : XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX FCA Authorization No : XXXX Nature of Complaint 1. Improper Withholding of Funds Revolut XXXX imposed restrictions on my company account beginning XXXX XX/XX/year>. 
Since then, all access to my funds has been blocked without any valid justification, despite no violations on my part. 
My requests to send urgent vendor payments have been ignored, resulting in missed deadlines and serious harm to my business operations. 
2. Lack of Transparency & Misleading Communication Multiple Revolut agents ( XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX gave contradictory and templated replies, failing to provide : The reason for account restriction. 
A specific timeframe for resolution. 
Any escalation to a decision-maker with authority to act. 
I was repeatedly told review ongoing with no end date provided, despite Revoluts own terms indicating temporary reviews should conclude within 24 hours to 10 days.

3. Refusal to Allow Account Closure After deciding to end my business relationship with Revolut due to unreliability, I formally requested closure of my account.

Revolut refused, citing ongoing review, thereby holding my funds hostage and denying my lawful right to close my account and withdraw my money.

4. Business & Financial Harm Due to Revoluts actions, I have suffered : Missed vendor payments and contractual breaches.

Reputational harm in front of clients and partners.

Operational disruption and loss of business confidence.

Severe emotional distress caused by weeks of stonewalling and financial uncertainty.

Requested Resolution 1. Immediate release of all funds held in my Revolut XXXX account to my linked XXXX XXXX  account. 
XXXX. XXXX closure of the Revolut XXXX account per my written requests. 
XXXX. A written explanation from Revolut outlining : The specific reason for the restriction. 
The legal grounds for denying account closure. 
Why I was misled with shifting and false timeframes. 
4. Consideration of compensation for documented business losses and reputational damage caused by Revoluts unjustified actions.

Regulatory Action Requested I respectfully request that the CFPB : Investigate Revolut XXXX for unfair business practices against XXXX business customers. 
Examine whether Revoluts handling of funds constitutes illegal withholding and breach of fiduciary duty. 
Require Revolut to adopt transparent timelines, escalation protocols, and respect for customer account closure rights.

Conclusion Revoluts ongoing mishandling of my account has placed my business in jeopardy. I have exhausted all internal complaint options, and Revolut continues to obstruct access to my funds. I now seek regulatory enforcement to secure immediate relief and prevent this from happening to other XXXX businesses. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation