Consumer complaint received 2025-11-25 00:00:00
Product: Student loan — Private student loan
Issue: Issue with income share agreement — Dealing with provider of income share agreement
Company: Climb Credit Inc.
State: PA

Complaint narrative:
Around XX/XX/XXXX its stated the the school that i was in called : ( XXXX ) was closing down, the message that was sent was quoted : ( * * An important update about XXXX XXXX XXXX It is with a heavy heart that I announce that XXXX must * cease operations * and is closing immediately. This decision follows material changes by our financing partners that made continuing operations financially impossible.

No further classes will run. You can continue to access materials and records by XX/XX/XXXX. 

Students who financed their enrollment should contact their lenders directly for all matters related to loan servicing or repayment. 

For any questions, please email XXXX so we have a written record. 

* * Important notes * * - This message is provided for information only. It is not legal, financial, or regulatory advice, does not admit liability, and does not waive any rights, claims, or defenses. 
- We understand this news is difficult. We ask that you direct questions through proper channels and treat individuals with respect during this transition. Any and all threatening language will be treated with appropriate precautionary measures. 
-We can not discuss individual accounts outside of email. ) After reading this i took the measures in trying too reach the CEO and have gotten no response from them, so went on to contacting my loan lender which is called ( climb credit ) i had talked to them last week on XX/XX/XXXX around XXXX XXXX XXXX to talked about having a refund done for my loan since the school is going to be closed and no services are being provided. They said and quoted : that we are not able to do anything until XXXX send back the financial money back to climb credit. which they also said to email Devslopes to contact Climb credit for that refund. They provided me with the email Address that i needed to contact them which was : ( XXXX. ) I proceeded to contact them, and received a email stating, ( The email account that you tried to reach is inactive ) so around XX/XX/XXXX XXXX am EST i called back Climb Credit and said : ( I took out a loan for Devslopes. The company has closed and the services I paid for are no longer available. I need this loan refunded and removed. ) and they stated that with out XXXX contacting them i was not able to receive that. 
so stated that ( I am disputing this under the FTC Holder Rule. I want a refund for undelivered services or for the loan obligation to be removed. ). 
XXXX XXXXXXXX stated that they still can not do anything, even having already informed by other student that are going through this as well. they also told me that we are in limbo until they figure this out and that we still have to make payment even though we are not getting the schooling. I stated that i wanted to speak to a Manger and XXXX XXXX stated that i have to wait XXXX before even talking to XXXX. I stated, ( " The provider closed. Under the FTC XXXX XXXX, this dispute is the lenders responsibility i want a manager ) and they repeated that they can not do anything and that a manager can not talk to you until XXXX. Climb credit wrote a ticket for me about the refund and about everything that is going, and a manger will contact me on Monday which climb credit didnt allow me to make a specific time but day only. Did take the id number of the woman i spoke and her name. 
i just want this to be resolve and be able to be refund and removed from there account and not owe nothing on this

Company response to consumer: Closed with explanation