Consumer complaint received 2024-03-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Credit card company forcing arbitration
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
Dear Sir/Madam, I am knocking on your door and on bended knees for help with my current problem with Capital One credit card. My QuickSilver card is currently Restricted at the moment because I missed payments because I had a XXXX XXXX XXXX XXXX XXXX  and I didnt have any income during the time I was supposed to pay my minimum balance so I tried at least to pay like {$25.00} a month so that I would appear to be paying howbeit low than the minimum amount because I had no income as my work is based on No Work, No Pay basis and I havent got a paid sick leave from XX/XX/XXXX to XX/XX/XXXX to cover my expenses, rent, utility bills and food. 

When I have learnt from my Capital One app on my phone that my QuickSilver card has been restricted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have spoken to an agent and she suggested that I enter into a payment arrangement so as to make my account current and I agreed. But since I wanted to make my QuickSilver account current, I took out a loan from my 401K to pay off all my balance of my QuickSilver credit card. I notified an agent about what I did for paying all off my balance. Then I have been told that since I broke my payment agreement arrangement to my QuickSilver credit card account, then the agreement will be forfeited and that my card will be permanently restricted for violating the payment agreement. 

My dear Sir/Madam, I am appealing from your heart for your help to intercede for me based on humanitarian help and very kind consideration of my case and grant my request to lift the restriction of my QuickSilver credit card as it is my very first credit card and it holds a very special sentimental value to me and I do not want to lose this card. I was told that I could reapply for the same credit card but due to my poor credit, I would only be definitely denied as I tried to apply for a secured credit card but unfortunately, I was denied twice and my credit score would be affected much further due to pulling hard inquiries on my credit reports to all credit bureaus. I beg you on bended knees to please, please ask Capital One to give me a reconsideration and please lift my restrictions as I love my QuickSilver credit card very much. I didnt deliberately not pay my bills because I did pay all that I can afford to pay and that is proof that I am willing to pay my account balance but was always being ignored. I am begging you to please tell them to give me another chance as I can not apply for other credit cards anywhere else and I only take pride having my QuickSilver card as well as my Platinum card. I was in good standing for a very long time and I only missed payments when I have had health problems especially my XXXX XXXX and I could send you proof of my XXXX XXXX XXXX XXXX  until the present. Please tell them that I am begging them to please give me reconsideration and another chance to prove that I am worthy of having my QuickSilver credit card now that I have recovered from my XXXX and now back working full time. 

Please tell Capital One to have mercy on me, my dear Sir/Madam. I am begging them to please understand my situation and give me pity for they are the only one who could lift the restriction of my QuickSilver Visa card. 

Thank you very much in advance and hoping to hear back from you soon with a very good news.

Company response to consumer: Closed with explanation