Consumer complaint received 2025-06-12 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Problem with customer service — 
Company: Glacier Bancorp Inc.
State: AZ

Complaint narrative:
b"On XXXX XXXX XXXX at approximately XXXXXXXX, I received a phone call from, Foothills Bank Fraud Department while I was speaking with XXXX about new internet service.  Without even asking if I could take the call at that moment, some woman began spouting off the last charges on my Debit Card  XXXX XXXX XXXX XXXX, saying all of the charges had been made that day, and one item had something to do with XXXX or some other state.  I told the woman in the fraud department, my card had been with me all day and I had not done any business with anyone in another state.  Then she mentioned the name of my XXXX, XXXX  XXXX   and I decided that he was the one committing frauds of XXXXXXXX  and XXXX on my account.  And she said she was going to show the items as fraud and block my account, no matter what I said. We left the store and went directly to Foothills Bank, XXXX XXXX XXXX but they had closed at XXXX so I went to the ATM and the account was blocked, so I withdrew XXXX from another account at that bank, and then we went home, some XXXX  miles away from XXXX XXXX.  As XXXX and I were talking after dinner he admitted that he had forgotten my PIN number and tried to move money from my bank card to a card that he has.  I had told him the prior evening to go purchase personal hygine items at XXXX XXXX on the card ending in XXXX, which was why he had moved XXXX  from my card to his rather than waking me up very early in the morning to get the PIN.  Now, we are both well aware of why he should not have handled the purchases in that manner, but he wanted to take an early shower and get cleaned up because we were going to town to XXXX  to buy groceries that afternoon I authorized the purchases and gave him my debit card to use. He could have waited until we got to XXXX for the items, but would not have had shaving cream that morning before we left home. The night of the incident, we had also talked about opening a bank checking account for him at  XXXX  bank in XXXX, so that I could pay him by check and he could use his own debit card for purchases instead of mine.  The next morning I called the Foothills Fraud Department, and again stressed these were not fraudulent charges as far as I was concerned, but in the meantime Foothills had flagged XXXX  name with XXXX XXXX  and now XXXX  refused to open a checking account for him because his name had been put into XXXX XXXXs by Foothills even though I kept saying they were not fraudulent charges, just a mistake and how he handled my permission to purchase the items that I don't have at home because I am an XXXX  old XXXX  widow with no hygine for men.  Then I called the parent company Glacier Bank, who send my complaint about a personal, vindictive and erroneous report to  XXXX XXXX that was damaging XXXX.  The woman there not only sent an email to the Foorhills manager, but she ordered me a new debit card for that account, which receives electronic transfers from a title company in XXXX XXXX which are part of my income.\nIt should be up to the cardholder and owner of the bank account to report fraud or not.  \nIt was my account, my debit card, and my money, and if I say it was not fraud, that should have been all there was.  It is unconscionable for a bank to ruin someone's ability to open a bank account over a XXXXXXXX  error of judgment."

Company response to consumer: Closed with explanation