Consumer complaint received 2025-02-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem with product or service terms changing
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Date : XX/XX/XXXX To Whom It May Concern, I am writing to formally dispute the continued reporting of the student loan accounts listed below. These loans, originally serviced by XXXX, were sold, and the servicer no longer manages them. Given the significant amount of time these loans have been on my credit report, and in accordance with relevant laws and the actions taken by the Consumer Financial Protection Bureau ( CFPB ), I request the immediate removal of these accounts from my credit report. Moreover, these loans should be considered for forgiveness due to the length of time they have been reported. 

Below are the account details : Balance Date Opened Last Reported Bureau {$1200.00} XX/XX/XXXX XX/XX/XXXX XXXX {$1200.00} XX/XX/XXXX XX/XX/XXXX Experian {$1200.00} XX/XX/XXXX XX/XX/XXXX XXXX {$1800.00} XX/XX/XXXX XX/XX/XXXX XXXX {$1800.00} XX/XX/XXXX XX/XX/XXXX Experian {$1800.00} XX/XX/XXXX XX/XX/XXXX XXXX {$320.00} XX/XX/XXXX XX/XX/XXXX XXXX {$320.00} XX/XX/XXXX XX/XX/XXXX Experian {$320.00} XX/XX/XXXX XX/XX/XXXX XXXX Relevant Laws and Action Requests : Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681 et seq.

Under the Fair Credit Reporting Act ( FCRA ), I have the right to dispute any inaccurate information on my credit report. These accounts have been on my report for years and, as a result of the sale of the loans, they should no longer be reported under XXXX. The inaccurate reporting of these accounts constitutes a violation of the FCRA, and as such, I request that they be removed from all credit bureaus immediately. 

Consumer Financial Protection Bureau ( CFPB ) Lawsuit Against XXXX and Other Loan Servicers The CFPBs legal actions against XXXX and other loan servicers highlight the mistreatment and misreporting of student loan accounts. As part of this lawsuit, numerous servicers, including XXXX, were found to have engaged in practices that misrepresented loan statuses and led to inaccurate credit reporting. Given these violations and the length of time these loans have been on my report, I request that these loans be removed from my credit report in compliance with these legal actions. 

Student Loan Forgiveness Programs Given that these loans have been on my credit report for an extended period, I believe I qualify for student loan forgiveness under the XXXX XXXX XXXX XXXX ( PSLF ) program and/or other relevant Income-Driven Repayment ( XXXX ) forgiveness plans. These programs are designed to forgive federal student loans after a certain number of qualifying payments, which I may have already satisfied. I request that these loans be forgiven in accordance with these programs, considering both the length of time they have been reported and my eligibility. 

Department of Education and XXXX XXXX XXXX XXXX guidelines from XXXX XXXX XXXX XXXX XXXX  XXXX ), once a student loan is sold to a different servicer, the account should no longer be reported as being under the previous servicer. This ensures the accuracy of credit reporting. Given that XXXX no longer holds the loans, and the loans have been on my credit report for an extended period, I request that these accounts be removed and that the loan balances be forgiven or transferred as necessary under federal law. 

Request for Immediate Action : In light of the above, I respectfully request that these accounts be removed from my credit reports with XXXX, Experian, and XXXX. The continued reporting of these loans as open and with inaccurate balances is misleading and a violation of the FCRA and other relevant consumer protection laws. Furthermore, based on the prolonged reporting and my potential eligibility for forgiveness, I ask that these loans be forgiven in accordance with federal law. 

Please ensure that these accounts are updated or removed promptly in accordance with the legal standards. I expect a written response within 30 days, as required by the FCRA, acknowledging the removal of these accounts or providing an explanation for why they can not be removed. 

Thank you for your cooperation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation