Consumer complaint received 2025-07-23 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with fees charged
Company: SANTANDER HOLDINGS USA, INC.
State: MI

Complaint narrative:
This complaint is in regard to a leased XXXX XXXX XXXX XXXX. 

In XX/XX/XXXX, the vehicle stalled at a stop sign at the corner of our street. The vehicle then would not restart and the check engine lighted presented. When tow company arrived they could not get it to start either and advised us there was no power steering going to the vehicle when they put it on the bed to then have it towed to your facility. The XXXX was towed to dealership where it was leased and was there for a couple days with a call back that there is absolutely nothing wrong with the vehicle. 

XX/XX/XXXX : My husband went to move the vehicle for me to proceed to the office and the XXXX would not start again. We called for the vehicle to be towed but tow company was able to jump start it for us but advised us that the battery was not a good battery. Since the vehicle was able to be jump started, we left it running to find that the check engine light presented itself for the second time but proceeded with caution again to the dealership for the XXXX to be looked at. The next day XX/XX/XXXX at XXXX a little over the vehicle being there 12 hours total, I received a call telling me there is absolutely nothing wrong with this vehicle. I still find that hard to understand. I was told that maybe I left an interior light on, basically blaming me. 

The week of XX/XX/XXXX, my husband went to leave for work and the XXXX would not start again. Third time within an 18-month period. We opted to have tow company come and jump start the XXXX again with our decision to file a claim with XXXX. I filed a claim the same week to receive an email 4 days later that they denied my request to buy the vehicle back. The lease was up in XX/XX/XXXX. Plus, the dealership XXXX XXXX XXXX ) was claiming that our vehicle was only seen there once. Which was a lie. 

On XX/XX/XXXX, my husband and I found another dealership to work with us to get us out of the potential lemon that we were leasing due to safety reasons for our XXXX-year-old daughter. On XX/XX/XXXX, a payoff amount was requested and was only given in a verbal format. ( all documents are attached ) On XX/XX/XXXX, we received a bill from XXXX XXXX in the amount of {$900.00}. ( see bill attached ). The {$490.00} turn in fee was requested by the dealership to be included in the lease payoff, it was not. There is a {$35.00} fee due, which I will only agree to pay. There is also a difference of {$370.00} due to the fact that the vehicle was auctioned off and XXXX XXXX did not get the amount they wanted for the vehicle. This is not our problem, and I am not paying any more than {$35.00} for a vehicle that was a piece of junk and sought relief and assistance for to received XXXX. 

Therefore, we are disputing the {$870.00}, for the lack of consideration, the inconvenience, having an unstable vehicle to drive and most importantly for not giving the dealership the proper amount for us to get out of the vehicle.

Company response to consumer: Closed with explanation