Consumer complaint received 2024-04-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: PNC Bank N.A.
State: FL

Complaint narrative:
On Monday, XX/XX/XXXX I entered PNC Bank I filled out two deposit slips, one for my personal checking account and one for my business checking account. I filled out the information with my name, the amount to be deposited, and the date I handed the teller each deposit slip with my debit card for each separate account and the cash to be deposited. I handed the teller {$2000.00} in cash to be deposited into my business bank account. I handed the teller {$6000.00} to be deposited into my personal checking account. I had the bills wrapped and amounts of {$2000.00} with the {$2000.00} bands that PNC had provided me in the past.the teller gave me two receipts one for {$2000.00} for my business checking account and a separate receipt for {$6000.00} for my personal checking account. At that time I left the window I went to the bathroom and then I left the bank. On Friday, XX/XX/XXXX my son sent me a message asking if I had deposited {$5000.00} into his bank account on Monday, XX/XX/XXXX. With that message he sent me a copy of the deposit slip which had been altered and not by me. Theyre alteration was my {$6000.00} I had written have been crossed off in {$5000.00} had been written. On the back of the deposit slip, there were some writing. I did not write on the back of the deposit slip. The debit card that I gave to the teller for the {$6000.00} deposit was for my bank account not my sons. I am not sure why it got deposited into my sons account, but my receipt does show that it did go into his account and not mine. I called customer service and they recommended that I called the branch to find out why it was a {$5000.00} deposit and not the {$6000.00} deposit that I have the receipt for. I spoke with two members of the branch of PNC, which is on XXXX XXXX and XXXX XXXX and XXXX XXXX Florida. They informed me that the branch manager was not in and they would leave a message for her to return my call when she returned the following week. During my conversations with the two separate Bank employees on Friday, XX/XX/XXXX, I explained to them what transpired with my deposit And they told me that they dont know why the {$6000.00} crossed off and {$5000.00} was written on my deposit slip and that {$5000.00} was only deposited into my account. XXXX was one of the PNC employees that I spoke to. He let me know that they would go over the tellers drawer to see if the teller balance was off from XX/XX/XXXX. I explained to him that the tellers balance being correct or incorrect did not have to do with my deposit.I gave her {$6000.00} in cash for that deposit. I have a receipt for {$6000.00} cash and at some point after I left the bank decided to change my deposit slip and re-issue a new receipt without my knowledge. I called the bank again on Monday, XX/XX/XXXX to speak to the branch manager. As I spoke with the XXXX branch manager, I explained to her the circumstances of the situation. She confirmed that she had gotten the message that she has not spoke with the teller, but she has put in a request to, the fraud department to investigate the situation. At that time she confirmed that the cameras can not see everything in the bank, she asked me if I could see the teller counting the money for my deposit. I explained to her that I did not see the teller counting the money, it was difficult to see behind the counter because it is raised and it seems to have very thick bulletproof glass. She explained to me that she would be back in touch with me to let me know what we would do to rectify this situation. I called the customer service on Wednesday, XX/XX/XXXX to try to get some resolution for the discrepancy in my deposit. The customer service representative could not get the phone system to work properly and then forwarded me back to the branch where this problem first occurred. I spoke with another woman from the branch. I am not sure who she was, but she was not very helpful and as far as I know it couldve been the teller that did the deposit. Im not sure who it was. She was there very disgruntled and argumentative. Saying that the teller did not take the money that I mustve given her the wrong amount, and theres nothing that they can do about it. I had received a survey via email in the survey. I explained the situation, and when I spoke to the branch manager, she let me know that she closed out the complaint on the survey because she was handling the situation. On Wednesday, XX/XX/XXXX in the afternoon a woman from PNC Bank from the fraud department called to take a statement of what happened. I spent some time on the phone with her explaining exactly how the situation happened and who Ive spoke to already she let me know that it could be 30 to 60 days before they resolve this situation. She explained to me that theres a process that Hass to happen in order to rectify this problem. I was very clear with her that they do have a process I do understand however, I dont feel that that process was followed from the very beginning of my interaction with the teller. I also explained to her that regardless of whether that tellers bank drawer balanced or didnt did not have anything to do with my deposit. I have a deposit slip that was stamped at XXXX XXXX  for {$6000.00} for my personal checking account. I also explained to the PNC representative that I do not know what time they re-issued a new receipt for my deposit or how the teller would have come up with my deposit being short, considering that Im sure that she had many transactions throughout the day. I am not happy with this situation. I dont feel like theyre following a correct procedure from the very beginning of taking my cash. I requested for them to put the XXXX dollars that is missing into my bank account while they follow whatever procedure they need to as far as the bank teller goes. She declined my request saying that it needs to be an investigation and they have to follow the proper procedure. In my opinion, the proper procedure should have been followed from the moment I handed the teller my cash. If the teller would have followed the proper procedure from the moment that I handed her my deposits, we would not have this situation now. I do not know what the teller did with my money or after I left the bank however, I am positive that I handed her The {$6000.00} for the deposit for my personal bank account and she only made a deposit for {$5000.00}.

Company response to consumer: Closed with monetary relief