Consumer complaint received 2025-03-01 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: M&T BANK CORPORATION
State: GA

Complaint narrative:
In an attempt to complete the modification which was underway and in the process of being legally filed within the deed and records, on numerous accounts initially XX/XX/year> I reached out to complete the payment as agreed, was told there was not any information allowing me to submit payment. I explained we were in the middle of a modification at the time of the assuming the loan and that wed already signed documents allowing for a partial claim. They informed me the documents hadnt made it over and that any modifications made prior to were invalid and a new program had to be began, this reflected in my credit as it had been well over XXXXmonths of I applied funds during the modification process. In XX/XX/year> they received the modification documents from the original lender and signed off to switch the lender in order to collect compensation should the property sell reflecting the reduced principle amount in the court recorded Loan modification terms and conditions but never updated my principle balance or interest rate. I was never made aware of the discrepancy. When I contacted them, they stated that it was not complete. This resulted in me applying for another program which they failed to report the partial claim which couldve been paid for. This was brought to their attention in an attempt to sale my home but has created a barrier as the amounts shown are inaccurate and the payments from the program which I was approved for compensated them $ XXXX and they applied it from the original balance remaining vs the modified one which should have been reflected. They have failed to date to warrant any resolve, only responding with rebuttals of the questioning without investigations, audits, or updates to the accounts. This has been a total nightmare and my account continues to fall behind with the indication that I owe more than I actually do. I want this to be made known as these modification processes and buyouts cause great distress on the consumer and there is not protection and its extremely expensive to take legal action. I do pray there is hope and a resolve now that I am taking a stand for myself and others who have been taken advantage of. Enough is enough. They have the capacity to overcharge but when you notice or catch it and attempt to rectify, they give you the runaround s and you can hardly speak with a person in charge. Having brought this to their attention and having them fail to come forth with a resolve has forced me here. To shed light on these fraudulent practices and hope that every cent owed is Compensated back to the consumer including the fees. The difference in the principle balance is $ XXXX which is a significant amount to overpay should my property sell while they figure it out. This ties up profits to place my family in a new home and further impacts my ability to buy and qualify well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation