Consumer complaint received 2025-03-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: CITIBANK, N.A.
State: WA

Complaint narrative:
I am filing a formal complaint against Citi Bank for multiple violations of federal consumer protection laws, including the Equal Credit Opportunity Act ( ECOA ), the Fair Credit Reporting Act ( FCRA ), the Electronic Fund Transfers Act ( EFTA ), and deceptive practices under the Dodd-Frank Act. Citi Bank has engaged in discriminatory, deceptive, and unfair practices regarding my credit applications, account access, and trading activities.

1. Unlawful Adverse Credit Action Notices : XXXX XXXX, 2025. Most recent.

I applied for a mortgage rate assessment with Citi Bank, which involved only a soft credit pull. Despite this, Citi Bank denied my application and provided a vague adverse action notice stating : Delinquent credit obligations ( paid/unpaid ) on credit bureau . 
Citi Bank failed to provide a clear and specific reason for the denial, violating 15 U.S.C. 1691 ( d ) ( ECOA - Regulation B ) and 15 U.S.C. 1681m ( a ) ( FCRA Adverse Action Notice requirements ).

There are no delinquent accounts on my credit report, only a disputed insurance collection with Geico, which should not impact my credit standing.

2. Fraudulent Change of Loan Application Type Without my consent, Citi Bank changed my mortgage application into a personal loan application, which I never requested. This deceptive action violates : 12 U.S.C. 5531 ( Dodd-Frank Act Prohibitions on Deceptive Practices ) Fair Lending laws under ECOA Citi Bank should provide written documentation proving that I applied for a personal loan.

3. Discriminatory Credit Practices & Deceptive Preapprovals I also applied for credit card preapprovals, but Citi Bank declined my applications based on inaccurate credit data. Given my strong installment loan payment history and lack of delinquencies, Citi Banks repeated denials suggest potential discrimination under : 15 U.S.C. 1691 ( ECOA Prohibition of Credit Discrimination ) I request an investigation into whether Citi Bank is unfairly using disputed collections or other pretexts to deny credit access based on discriminatory practices.

4. Unauthorized Account Restrictions, Ledger Manipulation & Missing Funds Citi Bank has repeatedly : Restricted access to my bank account funds without cause Incorrectly adjusted ledger balances, creating artificial deficiencies Withdrew {$100.00} from my account without authorization, causing a negative balance Placed trading restrictions on my brokerage account, falsely labeling me as a pattern day trader and applying margin call restrictions unfairly These actions violate : 12 CFR 1005 ( Regulation E - Unauthorized Transfers and Access Restrictions ) FINRA Rule 4210 ( Margin Requirements ) & SEC Trading Regulations ; The Bank is causing me to lose money with the brokerage because of having to place a phone call to complete the selling of a investment stock, and not following process to ensure reimbursement for the lost proceed.

I have already filed a FINRA complaint regarding Citi Banks improper margin adjustments and trading restrictions. I request CFPB intervention to investigate Citi Banks manipulative account handling.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation