Consumer complaint received 2026-01-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SANTANDER HOLDINGS USA, INC.
State: FL

Complaint narrative:
To the Consumer Financial Protection Bureau, I am submitting this complaint against Santander Bank, N.A. regarding the improper recall and reversal of completed domestic wire transfers after the funds were lawfully credited to my account, as well as Santanders failure to provide written documentation supporting such actions. 

In XX/XX/year>, I received two domestic wire transfers sent from a Santander Bank, N.A. customer in the amounts of {$4200.00} ( XX/XX/year> ) and {$1200.00} ( XX/XX/year> ). Both wire transfers were fully completed, accepted by the receiving bank ( XXXX XXXX, XXXX. ), and credited to my business account held under the name XXXX XXXX XXXX. 

The wire transfers represented payment for completed digital asset transactions conducted at arms length between verified parties. The source of funds is lawful, fully documented, and supported by transaction records. Independent blockchain records are available upon request and further corroborate the legitimacy and finality of the underlying transactions. 

The funds were transferred exclusively via official domestic wire transfers, were accepted by the receiving bank, and credited to my account prior to any subsequent actions taken by the originating bank. 

After the transfers were completed and settled, the sender initiated a return of funds through Santander Bank. Santander processed internal actions that resulted in the withdrawal and reversal of the credited funds under internal classifications such as Hard Hold and Account Closure.

At no point was I notified in advance, provided an opportunity to respond, or presented with any allegation of fraud, error, or unauthorized activity. The wire transfers were not sent in error, were authorized by the sender, and were not subject to chargeback. Once completed and settled, domestic wire transfers are final absent fraud, court order, or proven error.

While I understand that a bank may conduct internal risk reviews or terminate a banking relationship, Santander Bank does not have the legal authority to reverse completed wire transfers or facilitate post-settlement recovery of funds solely at the request of the sender.

In addition, I formally request that Santander Bank, N.A. be required to provide complete written documentation related to the reversal of these wire transfers, including but not limited to : Internal recall or reversal requests Communications between Santander Bank and the sender regarding the return of funds Internal approvals, compliance notes, or decision memoranda authorizing t
he reversals Identification of the legal or regulatory authority relied upon to process the recalls These records are necessary for the preparation of formal complaints to law enforcement authorities and for potential civil court proceedings related to the improper reversal of funds.

I respectfully request CFPB assistance to ensure that Santander Bank, N.A. : 1. Provides a full written explanation identifying the legal basis for recalling completed domestic wire transfers XXXX. Produces the written records and internal documentation related to the reversals XXXX. Confirms whether any adverse or inaccurate reporting has been made in connection with these transactions XXXX. Ensures restoration of all improperly reversed funds, or produces documentation demonstrating lawful authority for the reversal All supporting evidence is available and can be provided upon request. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX United States

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation