Consumer complaint received 2026-06-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: WELLS FARGO & COMPANY
State: WA

Complaint narrative:
I am submitting this complaint regarding a Wells Fargo Everyday Checking account that I opened on XX/XX/year>, in response to a Wells Fargo promotional offer advertising a {$400.00} account-opening bonus. I opened the account online using the promotional code provided by Wells Fargo and deposited more than {$1000.00} into the account shortly after opening it. My understanding was that I was satisfying the funding requirement necessary to qualify for the promotional bonus. After waiting several months, I discovered that Wells Fargo had not paid the advertised bonus. Instead, Wells Fargo assessed XXXX monthly service fees totaling {$45.00}. When I contacted Wells Fargo, I was informed that although I had transferred more than {$1000.00} into the account, the funding method I used was not considered a " qualifying electronic deposit '' under the promotion 's terms. Wells Fargo stated that only certain ACH direct deposits or similar qualifying electronic payments would count. My concern is not simply the technical interpretation of the promotion. Rather, it is that I acted in good faith to fund the account with more than {$1000.00} and was never notified during the qualification period that Wells Fargo considered my deposit method ineligible. Had Wells Fargo provided timely notice that my deposit did not qualify, I could have corrected the issue, made a qualifying deposit, maintained the required balance, or closed the account before fees accumulated. Instead, Wells Fargo allowed monthly service fees to accrue while I reasonably believed I had met the promotion 's funding requirement. By the time I learned that Wells Fargo considered my deposit ineligible, I had already incurred multiple fees. After I complained, Wells Fargo refunded XXXX of the XXXX XXXX XXXX monthly service fees but refused to refund the remaining {$15.00}, citing an internal courtesy refund policy. Wells Fargo also denied any consideration of the promotional bonus despite acknowledging that the promotional code was properly attached to the account and that I had deposited over {$1000.00} into the account. I believe this outcome is unfair to consumers. A reasonable customer who opens an account specifically for a promotional bonus and deposits more than {$1000.00} would expect to receive a clear warning if the funding method does not satisfy the promotion 's requirements. Instead, I received no such notice and was charged fees while believing I had complied with the promotion. I am requesting that Wells Fargo : Refund the remaining XXXX XXXX monthly service fee that was not reimbursed. Reconsider a goodwill credit of the advertised {$400.00} promotional bonus, or otherwise provide an equitable resolution in light of the fact that I funded the account in good faith and was not alerted that my deposit method was considered ineligible. I have already completed Wells Fargo 's internal complaint process and received a final response denying further relief.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation