Consumer complaint received 2024-02-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: M&T BANK CORPORATION
State: CA

Complaint narrative:
I wrote check XXXX. XXXX on XX/XX/XXXX, in XXXX, on my American Bank Account with Peoples United Bank -- Now M & T Bank -- in the amount of US {$2500.00} to the order of the XXXX for XXXX XXXX XXXX. Finally, after not seeing this amount taken from my account, I called the XXXX, who had still not received the donation. I gave them the equilvalent in XXXX, as their XXXX Bank was desperately in need of funding. Months went by and they still did not have the money from the check in their account. Sometime last year, I think in XXXX of XXXX, I called the bank to " stop payment ''. The person who assisted me told me that since the check was for a charity, he would not charge me a " stop payment charge ''. The bank has a recording of this call. Then on XX/XX/XXXX, the {$2500.00} was taken out of my checking account ( No. XXXX ). When the XXXX was asked, they said they had not received the money. I called M & T Bank and asked them to tell me to whom the money went. They could not tell me! The back of the check has three bank stamps on it ( but it was not indorsed ) -- XXXX XXXX, XXXX XXXX XXXX XXXX, and M & T Bank. I contacted the M & T Branch in XXXX, CT, and spoke to XXXX XXXX ( XXXX  ) at XXXX. I continued to follow up, but they had no information for me, and I was told I had to send them a copy of both sides of the check, which I got from their web site! On XX/XX/XXXX, I sent a copy, plus a photo of my bank statement showing the money was withdrawn. On XX/XX/XXXX XXXX XXXX sent me an email with an attachment of an affidavit that I had to complete, and get notarized, which I did ASAP. After that I was unable to speak to XXXX XXXX who was always " with a customer '', the last call being XX/XX/XXXX, so I asked for a call-back which I did not get. Yesterday ( XX/XX/XXXX ) I called twice. The second time a gentleman gave me a number to call ( XXXX ) at the direction of XXXX XXXX, and they would handle the matter. I called, and it was a number for their " Contact Center '', and I was told by a supervisor, " XXXX '', that they could not help but that I should contact my " branch ''. Yesterday I wrote an email to XXXX XXXX telling her I wanted to hear from her by today or that I would file a complaint with the CFPB. It is my belief that the bank should put the money back into my account, and then try to trace it. Instead, I have been waiting nine months for an answer and refund! Can you please help me to get my money back? Thank you very much, in advance, for your assistance. FYI, my principal residence is in XXXX : XXXX XXXX XXXX, XXXX, XXXX XXXX. I maintain a home in XXXX, XXXX, so I can have a place to stay when I visit my XXXX grandson. My XXXX cell number is XXXX XXXX XXXXXXXX ) XXXX XXXX XXXX, but my XXXX phone ( XXXX ) can be answered XXXX XXXX, where I will be returning XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief