Consumer complaint received 2026-04-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA

Complaint narrative:
To whom it may concern, on XX/XX/year>, I purchased a car that I was told was safe and reliable for myself and my children. The car was purchased from XXXX XXXX XXXX XXXX, located at XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. This man sold me a BROKEN car, a lemon. He lied and said there was NOTHING wrong with the car. The car was making a weird dragging noise and he told me it was because the tire was flat. I took it to XXXX and got it looked at by the staff there and they told me so much more was wrong with my car. Literally the day after purchasing the car the car broke down and can not move. You can even see in my transaction history how much money I had to put into the car from bringing it to different body shops and purchasing so many different parts from XXXX and the car still does not work!!!! I took it to the XXXX dealer and they told me theres nothing they can do or I can do to fix the car. I am heartbroken and devastated by this! I used my hard earned money to pay for this car! I have no money to get another car. I have no way to get my XXXX XXXX XXXX son to school! I just had XXXX XXXX XXXX XXXX ago! Im in constant pain and stress and now have to deal with this! I was scammed out of over {$3000.00} and I never received my goods of service because he sold me a broken car that he said worked fine! I begged my bank to do what was right and give me my money back and take the money back from that man who scammed me so he can be held accountable! What he did to me is illegal! I am reporting it to the police!!! This is horrible what he did to me and my children! I have been a Bank of America client for years! How could they do this to their own client?! I asked for a provisional credit and they even denied that! I am truly devastated by all of this. I have no way to get my children to school, no way to get them food to eat like this is insane and I have no money to get another car because they wont bring it back! Please I am demanding my money back, I am demanding you retrieve the funds back from him so he can be held accountable. I want my money back immediately! I am demanding my money back from this bank! And the owner of that car shop is a scammer! He tried to get me to give him cash and I said I dont feel comfortable paying him that way Id rather go through a bank or money transfer system. He wanted me to give him cash because he wanted to get away with selling me a car that doesnt work! I am so devastated and traumatized from this experience! Its been horrible! I cant believe this happened to me and my children! I just had a XXXX XXXX for XXXX XXXX! Theres even broken glass in the back car seats that CUT me and made me BLEED when I tried to install my XXXX XXXX carseat base. The back window was clearly busted or broken then halfway replaced and he failed to tell me all of this! The car is dishusting and in horrible condition. It looks nothing like the photos provided!! I am seriously devastated I cant believe this happened to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation