Consumer complaint received 2025-02-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: FIFTH THIRD FINANCIAL CORPORATION
State: FL

Complaint narrative:
This is the FIFTH REQUEST to have this scammed fraudulent loan cancelled for solar panels that were scammed on SENIOR CITIZENS under persuasive measures to have solar panels installed on a our home and promising a {$7800.00} rebate in addition to having {$80.00} PAYMENT AND AND A XXXX XXXX XXXX. 
THESE PROMISES WERE NOT KEPT AND THE SOLAR COMPANY, XXXX XXXX IS BANKRUPT AS ON XX/XX/XXXX. 
WE ARE PAYING UNDER PROTEST PER OUR ATTORNEY AND THE XXXX, HOWEVER WE ARE SENIOR CITIZENS LIVING ON SS AND FIXED INCOME. Since then, this scam has been victimized by hundreds of thousands of victims in various states and nothing has been rectified. 
Next step, I will be contacting the XXXX of the XXXX XXXX  office to explain this issue and explaining that your company has NOT resolved this issue. 
In addition, I am continuing to insist that my loan be cancelled, and all my protested payments be refunded. 
Dividend Finance and Fifth Third Bank are well aware of the hardships bestowed upon the solar customers as they partnered with XXXX XXXX and Dividend Fifth third bank are backing down saying we signed contracts, but these contracts are invalid!!!. 

FYI below : From : XXXX To : XXXX Wed, XX/XX/XXXX at XXXX PM Dear XXXX XXXX, The Office of the Attorney General of Florida has received your communication regarding your concerns with Vision Solar and we thank you for conducting a follow up. 

The Attorney Generals Office is concerned with all potentially unfair and deceptive trade practices. In general, our office uses complaints such as yours to identify patterns of questionable business practices which may indicate the need for formal investigation or action by our office to protect the broad public interest.

We take consumer complaints very seriously. Our office has an open investigation and if we require any additional information regarding your specific complaint, we will contact you.

Please understand that civil investigations can be a slow process and for legal reasons this office may not always be able to provide detailed information regarding the investigation or litigation of this case. While this office strives to obtain restitution for victimized consumers, restitution is not guaranteed and may be impossible in some cases. In the event that restitution does become available consumers will be notified.

Again, we thank you for bringing this matter to our attention. Often, it is only through correspondence from concerned citizens that this office becomes aware of consumer problems.

Sincerely, Office of the Attorney General Consumer Protection Division PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY. 

To contact this office please visit the Attorney General 's website at XXXX and complete the on-line contact form. 
________________________________________________________ INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL 'S OFFICE ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Phone : ( XXXX ) XXXX Email : XXXX Subject : Solar Fraud and Senior Citizen RE : XXXX XXXX and Dividend Finance Fifth Third Bank XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : ( XXXX ) XXXX Website : https : XXXX Transaction Date : XX/XX/XXXX Amount Paid : XXXX Payment Method : Personal Check or Bank Debit On XX/XX/XXXX our XXXX XXXX XXXX XXXX XXXX complaint against Vision Solar for fraudulent practices involving Solar Panel Sales. We are senior citizens that have been scammed by this company which is now bankrupt. Fifth Third Bank and Dividend Finance are the lender partners of XXXX XXXX and knew about the circumstances. My question is, has anything been resolved? Thank you for your reply. 
Re : From the Florida Attorney General 's Office From XXXX To Cc XXXX Re : From the Florida Attorney General 's Office On Wednesday, XX/XX/XXXX at XXXXXXXX XXXX XXXX XXXX wrote : Dear XXXX XXXX XXXX The Office of the Attorney General of Florida has received your communication regarding your concerns with Vision Solar and we thank you for conducting a follow up. 

The Attorney Generals Office is concerned with all potentially unfair and deceptive trade practices. In general, our office uses complaints such as yours to identify patterns of questionable business practices which may indicate the need for formal investigation or action by our office to protect the broad public interest.

We take consumer complaints very seriously. Our office has an open investigation and if we require any additional information regarding your specific complaint, we will contact you.

Please understand that civil investigations can be a slow process and for legal reasons this office may not always be able to provide detailed information regarding the investigation or litigation of this case. While this office strives to obtain restitution for victimized consumers, restitution is not guaranteed and may be impossible in some cases. In the event that restitution does become available consumers will be notified.

Again, we thank you for bringing this matter to our attention. Often, it is only through correspondence from concerned citizens that this office becomes aware of consumer problems. 

Sincerely, Office of the Attorney General Consumer Protection Division PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY. 

To contact this office please visit the Attorney General 's website at www.myfloridalegal.com and complete the on-line contact form. 
________________________________________________________ INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL 'S OFFICE ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : ( XXXX ) XXXX Email : XXXX Subject : Solar Fraud and Senior Citizen RE : XXXX XXXX and Dividend Finance Fifth Third Bank XXXX XXXX XXXX XXXX XXXX, OH XXXX Phone : ( XXXX ) XXXX Website : https : XXXX Transaction Date : XX/XX/XXXX Amount Paid : XXXX Payment Method : Personal Check or Bank Debit On XX/XX/XXXX our XXXX XXXX XXXX filed a complaint against Vision Solar for fraudulent practices involving Solar Panel Sales. We are senior citizens that have been scammed by this company which is now bankrupt. Fifth Third Bank and Dividend Finance are the lender partners of XXXX XXXX and knew about the circumstances. My question is, has anything been resolved? Thank you for your reply.

Company response to consumer: Closed with explanation