Consumer complaint received 2024-05-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: SN SERVICING CORPORATION
State: GA

Complaint narrative:
SN Servicing has been trying to force us to pay our homeowners insurance into our escrow account and our Closing Disclosure indicates that only our property taxes are to be escrowed. SN Servicing is attempting to apply pressure and predatory practices that are dishonest and disingenuous in an attempt to make our mortgage unaffordable to ultimately create default and attempt to orchestrate a negligent foreclosure. 

I inquired about this issue beginning in XXXX and most recently in XXXX of XXXX, I was told the following : If you have documentation stating that you are to only be escrowed for taxes then please send that to me as I have looked through the loan documents for your property including the mortgage and note and I am not finding any documentation like that. 



As discussed in emails sent to you by XXXX XXXX on XX/XX/XXXX, you would need to send us a written request saying that you would like to be un-escrowed for insurance. This request could be as simple as an email. I would say I could use our previous emails from you but it unfortunately needs to be a new email saying that you wish to be un-escrowed for homeowners insurance, specifically. Once I get that email from you then I will send the request to the investor and the investor will determine whether you can be un-escrowed or not. 



The reason for the payment increasing is because you are currently escrowed for insurance and the current policy we have received from you/your insurance agency is a policy with a {$10000.00} annual premium which we paid on XX/XX/XXXX. This has created a very large shortage in the escrow account and is the reason for the monthly payment increasing. If nothing is done and you wish to continue with the increased payments then it would continue with that increased amount for 12 months effective with the month the payment increase began. 

We never asked them to pay anything but they paid it in an attempt to force it in escrow. We canceled that insurance and are paying our own insurance in full as we agreed in our Closure Disclosure that they claimed they did not have ; they thought we were unaware but after a meeting with our attorney we were made aware of the illegal and punitive attempts to operate outside of the closing disclosure. 

I questioned the escrow disclosure and contacted my attorney and the closing attorney who said that SN Servicing has our closing disclosure and they are very aware of the terms but were attempting to make our mortgage unaffordable. I contacted SN Servicing to express this and they continued to operate with a lack of transparency and ill intent ; they were tell me that I needed to submit a request and the lender had to approve my request which is TOTALLY FALSE based on our closing disclosure. I then provided the closing disclosure myself to which I received the following email : Hello, Thank you for sending this over. I have forwarded it to our escrow department for further review and I will let you know what they determine but from what I can see, you are correct. 



Once you receive the refund check, give me a call and speak with me before sending it if you havent heard from me first. That way I can confirm with my escrow department what is going on and I apologize for the confusion on this matter. 





Regards, XXXX XXXX XXXX XXXX XXXX XXXX SN Servicing Corporation XXXX XXXX XXXX XXXX, XXXX  XXXX Office : ( XXXX ) XXXX ext. XXXX Website : www.snsc.com I then responded to the email with the following : Good Morning, Thank you for your email. 

According to my attorney they just need to update their system with the legal and correct information and, both attorneys stated that they have a copy and know that it is there and that any attempt to do anything other than what is contained within the closing disclosure would be predatory behavior. I have also provided my concerns to the Consumer Financial Protection Bureau, who will reach out to them as well. 

Forcing anything other than whats contained in this legal document is punitive in nature in an attempt to make our mortgage unaffordable thus losing our home and that cant and wont happen. 

As you would imagine, we have an obligation to protect our home, our family, and our investment according to the terms upon which we legally agreed, anything outside of that would be strictly punitive and illegal ; just as we have to adhere to the terms within our closing disclosure, every entity does. 

Altering what is enclosed would obviously put us in a situation financially that is not in the best interest of maintaining our home and we wont agree to any a position of being financially destitute that would ultimately result to us being in any position to lose our home because legally we are protected from having to do so. 

They have this document and its unfortunate that their department did not provide it to you in full transparency from the moment I inquired, because if I have it ; so do they. We have all of our documents, the XXXX of XXXX  also maintains a physical and an electronic copy that is accessible via the web so there was no excuse to provide erroneous information in a attempt to have the upper hand ; we maintain everything and it would be appreciated if they operated with integrity because they have always had this document so this should have never been questioned. 

Nevertheless, thank you for your response and I will contact you as soon as I receive the check. 

Sincerest Regards, XXXX XXXX We will be paying our mortgage as agreed in our closing disclosure and any attempt to circumvent or force us to pay more money for our mortgage that we can not afford in an attempt to create default is not appreciated and we are prepared to take legal action if/when necessary.

Company response to consumer: Closed with explanation