Consumer complaint received 2025-08-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIZENS FINANCIAL GROUP, INC.
State: MA

Complaint narrative:
On Tuesday XX/XX/XXXX around XXXXXXXX XXXX. I went into the XXXX XXXX XXXX  XXXX citizens Bank located in XXXX XXXX I attempted to make a {$100.00} deposit using citizens Bank debit card the teller proceeded to ask if this deposit was for me or for someone else and I proceeded to tell the teller that I didn't understand what they meant by that the teller then asked me for my ID I then showed my ID through the glass to the teller to tell her then stated that this was not my account and I can not make a deposit into somebody else 's account I then said that I do it all the time it's never been a problem in any of the time that it was a problem I just filled out the deposit slip and did it like that the teller ignored that proceeded to ask me who's card this was and telling me that I can't make a deposit using someone else 's card I then proceeded to ask to speak to the manager when the manager came over the teller didn't proceeded to tell the manager that I'm attempting to make a deposit using someone else 's card I then stated to the manager that I do this here and other places all the time with no problem the one time it was a problem I just filled out the deposit slip and there was no problem the manager then proceeded to ask me whose card it was I then stated that it shouldn't make a difference if I'm showing the teller my ID and am willing to use the deposit slip the manager then looks over to the teller and says cancel the card then proceeds to walk away I then ask the manager that even though it's not my card and I'm willing to use a deposit slip you can just arbitrarily cancel the card the manager then states to me yes if someone tries to make a deposit using someone else 's card we cancel it I then proceeded to take my phone out to try to get this statement on video the manager immediately turned around walk behind the counter and goes directly to the phone and calls the police I very briefly attempted to get her to make the statement on video and identify herself when she made it clear that she was calling the police and I was to leave I immediately left I returned shortly thereafter with the account holder and he attempt to read in state the debit card and make the XXXX dollar deposit I waited in line behind the account holder I allow the account holder to proceed ahead of me and continue to wait in line and then attempt to speak to the manager after the transaction was complete however the manager rushes over to the counter and starts demanding that the account holder makes me leave and then proceeds to immediately leave the counter and had directly to the phones to call the police I tried to explain to her that I wasn't trying to be confrontational I only wanted to make sure that this problem didn't happen again while she was proceeding over to the phone. Once again the manager remained unnecessarily hostile completely un-amicable and never once pause in the pursuit to involve law enforcement. Being immediately told to leave again I was not able to rectify this situation without being labeled disorderly I once again was forced to leave immediately. After my departure the account holder remained to continue the transaction in my absence the police arrived and informed the account holder that I was no longer allowed to use the ATM or the bake Branch located at the XXXX XXXX location. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I proceeded to file a formal complaint with citizens Bank immediately thereafter the complaint number is XXXX

Company response to consumer: Closed with explanation