Consumer complaint received 2025-02-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: CREDIT ACCEPTANCE CORPORATION
State: AL

Complaint narrative:
Subject : Complaint Against Credit Acceptance for Predatory Financing and Debt Collection Practices To Whom It May Concern : I am submitting this complaint against Credit Acceptance regarding the financing of a XXXX XXXX XXXX with approximately XXXX miles. The financing agreement, as well as Credit Acceptances handling of the matter following the vehicles mechanical failure, has caused me significant financial and emotional distress. 
1. Details of the Vehicle Purchase and Loan I purchased the vehicle in XX/XX/year> and financed it through Credit Acceptance. 
The loan agreement included [ briefly describe terms, e.g., " high interest rates and other fees that I believe were predatory in nature '' ]. 
The vehicle began experiencing significant mechanical issues within three months of purchase. These issues rendered the vehicle inoperable, despite it having only XXXX miles at the time of purchase. 
2. Mechanical Issues and Surrender of the Vehicle After attempting to resolve the mechanical issues, I had no choice but to surrender the vehicle because it was unusable and I could not afford repairs in addition to the loan payments. 
Despite surrendering the vehicle, Credit Acceptance has now initiated legal action against me to recover the remaining balance of the loan, which I believe is unfair and excessive under the circumstances. 
3. Legal and Consumer Protection Concerns I believe Credit Acceptances actions violate consumer protection laws, including : 1. Unfair and Deceptive Practices o The financing agreement may have included predatory lending terms, such as excessive interest rates, that took advantage of my financial situation. 
o Credit Acceptance failed to ensure the vehicle I financed was in a reliable condition, leaving me with a defective car and financial liability. 
2. Violation of Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 : o Their legal action against me, following the surrender of the vehicle, feels punitive and predatory given the circumstances surrounding the cars failure. 
3. Potential Breach of Implied Warranty or Fraudulent Misrepresentation o Although the CFPB does not enforce vehicle condition directly, I believe Credit Acceptance should be held accountable for financing a vehicle that was not roadworthy, which indirectly harmed me financially. 
4. Harm and Impact The defective vehicle left me without reliable transportation and caused significant financial hardship. 
I am now being sued for the remaining balance of the loan, even though the vehicle was surrendered due to its mechanical failure, which I believe is unjust under these circumstances. 
Credit Acceptances actions have caused me undue stress and emotional distress. 
5. Relief Requested I respectfully request that the CFPB : 1. Investigate Credit Acceptances lending and debt collection practices in my case. 
2. Require Credit Acceptance to cease collection or legal action against me for the remaining loan balance. 
3. Ensure Credit Acceptance reviews its financing practices to prevent predatory lending and ensure the quality of vehicles being financed. 
4. Provide clarity and resolution on whether Credit Acceptance has violated federal consumer protection laws in this matter. 
Conclusion The actions of Credit Acceptance have caused me significant harm and financial hardship. I seek the CFPBs assistance in resolving this matter and holding Credit Acceptance accountable for their lending and debt collection practices. 
Thank you for your time and attention. I look forward to your assistance in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief