Consumer complaint received 2026-03-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Nelnet, Inc.
State: TX

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB ) From : XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, TX XXXX Contact : XXXX | ( XXXX ) XXXX Servicer : Sloan Servicing ( Nelnet ) Loan Type : Commercial FFEL Consolidation Loans ( Holder : XXXX XXXX XXXX Subject : Formal Complaint for Deceptive Servicing ( Omission ), Failure to Notify of the XX/XX/XXXXXXXX Consolidation Deadline, and Demand for Audit of a {$190000.00} Discrepancy. Dear Investigators, I am filing this formal grievance against my servicer, Sloan Servicing ( a division of Nelnet ), for engaging in deceptive servicing practices through critical omissions, illegal steering, and maintaining a grossly inaccurate accounting ledger on my commercial FFEL Consolidation account. I entered repayment on my graduate loans in XX/XX/XXXX. After 25 years of repayment, including periods of authorized forbearance and over a decade of Income-Based Repayment ( IBR ), my time in repayment satisfies the XXXX threshold for total forgiveness under the Department of Education 's IDR Account Adjustment. However, Sloan Servicing has actively subverted my right to this forgiveness through the following predatory actions : 1. Deceptive Servicing by Omission ( The XX/XX/XXXXXXXX Deadline ) Sloan Servicing deliberately withheld explicit, actionable notification that I was required to consolidate my commercial FFEL loans into the Federal Direct Loan program prior to XX/XX/XXXX, to qualify for the Department of Educations One-Time IDR Account Adjustment. Because my loans are commercially held, Sloan had a direct financial conflict of interest : notifying me of the requirement to consolidate into a Direct Loan would have transferred my account away from their portfolio. By keeping me in the dark, Sloan ensured my XXXX payments and extended forbearances would not be credited, effectively trapping me in a commercial loan and extending my repayment horizon by nearly a decade for their own financial benefit. This constitutes illegal steering by omission and a severe violation of consumer trust. 2. Gross Accounting Discrepancy ( {$190000.00} Gap ) There is a massive, irreconcilable discrepancy between my official federal data and Sloans commercial ledger. According to the National Student Loan Data System ( NSLDS/ StudentAid.gov ), my current outstanding balance is approximately {$310000.00}. However, Sloan Servicing is attempting to collect on an actual balance of {$510000.00} ( as of XX/XX/XXXXXXXX ). Sloan representatives are entirely unable to account for this {$190000.00} gap. This substantial difference strongly suggests that Sloan has improperly or illegally capitalized interest during past forbearance or administrative periods, inflating the principal far beyond legal limits. Requested Resolutions : I am requesting the CFPB and the FSA Ombudsman take the following immediate actions : Forensic Interest Audit : Force Sloan Servicing to conduct a manual, line-by-line audit of every interest capitalization event on my account since XX/XX/XXXX to reconcile the {$190000.00} discrepancy between their ledger and the Department of Education 's records . Equitable Relief ( Retroactive IDR Adjustment ) : Due to Nelnet/Sloan 's deceptive failure to communicate the consolidation deadline to protect their commercial asset, I request equitable relief allowing my XXXX payments and forbearance periods to be counted toward my XXXX IDR forgiveness threshold. Administrative Forbearance : Place my account into an immediate protective administrative forbearance ( at 0 % interest ) while this investigation is conducted, preventing Sloan from continuing to profit off an artificially inflated and disputed balance. I expect a prompt investigation into Sloans servicing practices regarding my account. Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation