Consumer complaint received 2026-03-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
FORMAL DEMAND FOR RETURN OF ERRONEOUS ACH PAYMENT REFERENCE ( ACH TRANSFER ) : Amount : {$640.00} | Date : XX/XX/scrub>XXXX XXXX XXXX | ACH Trace No. : XXXX To the Legal and Compliance Department of Navy Federal Credit Union, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX or Company ) hereby makes formal demand for the immediate return of an erroneous ACH payment that was inadvertently transmitted to an incorrect account number held at Navy Federal Credit Union ( NFCU ). NFCU and/or the unintended recipient is currently in possession of funds belonging to XXXX XXXX XXXX XXXX 1. The Incident ( Erroneous ACH to Incorrect Account Number ) On XX/XX/scrub> XXXX XXXX XXXX XXXX initiated an ACH payment in the amount of {$640.00}. Due to a clerical error, the payment was directed to an incorrect NFCU account number : XXXX. Upon discovery, XXXX XXXX XXXX promptly contacted its originating financial institution and requested a reversal/return pursuant to the XXXX XXXX XXXX. 2. Legal Basis ( UCC Article 4A ; XXXX Operating Rules ; Unjust Enrichment ) This matter concerns a misdirected electronic funds transfer governed by UCC Article 4A ( Funds Transfers ) and the XXXX Operating Rules applicable to ACH entries. While XXXX XXXX XXXX recognizes the name vs. number principle reflected in UCC 4A-209, once NFCU has been placed on notice that the payment was made by mistake to an unintended account, continued retention of the funds by NFCU and/or its member/depositor constitutes wrongful possession of XXXXXXXX XXXX XXXX property and results in unjust enrichment. Consistent with UCC Article 4A and XXXX Operating Rules addressing erroneous entries and recovery/return requests, XXXX XXXX XXXX demands that NFCU take immediate action to facilitate the return of the misdirected funds to the extent permitted and required by applicable law and operating rules, including by promptly engaging the unintended recipient and processing the appropriate return/reversal workflow through the ACH network. 3. Previous Efforts to Resolve XXXX XXXX XXXX has made multiple good-faith attempts to resolve this issue through standard banking channels, including email to XXXX XXXX on XX/XX/year> and XXXXXXXX XXXX. To date, the funds have not been returned and XXXX XXXX XXXX has not received a sufficient legal basis for the continued withholding of its funds. 4. Demand for Immediate Return ( 10 Business Days ) XXXX XXXX XXXX hereby demands that NFCU immediately reverse and/or return the full amount of {$640.00} to XXXX XXXX XXXX through the originating bank ( or other mutually agreeable method ) within ten ( 10 ) business days of NFCUs receipt of this letter. 5. Notice of Intent to Escalate ( CFPB and NCUA ) If the funds are not returned within the timeframe stated above, XXXX XXXX XXXX will escalate this matter without further notice by ( i ) filing or supplementing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and ( ii ) submitting a formal complaint to the National Credit Union Administration ( NCUA ) regarding XXXX handling of this recovery request and failure to facilitate return of funds received by mistake. XXXX XXXX XXXX also reserves all rights and remedies at law and in equity, including claims for unjust enrichment and any other applicable causes of action, and the right to seek recovery of the principal amount, interest where permitted, and costs and attorneys fees where recoverable. We expect NFCUs written confirmation within ten ( 10 ) business days that the return has been initiated and the status/trace details of the return. Sincerely, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX : XXXX Email : XXXX Mailing Address : XXXX XXXX XXXX, XXXX XXXX, XXXX, GA XXXX cc : Navy Federal Credit Union Legal & Compliance Department File

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation