Consumer complaint received 2024-08-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem making or receiving payments
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
I need Proof of Payment bank records from Capital One for a legal case that I began asking for XXXXXXXX XXXX  as of today that was ELEVEN, ( 11 ) days ago. First by phone, then at their XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX branch speaking to XXXX XXXX who was supposed to be branch manager. He and staff knew absolutely nothing about what I was requesting being totally dumbfounded and baffled at my request and producing /providing me with nothing. They told me they didnt know how to do it and despite having a printer couldnt even print it up! 

I told them that I needed list of proof of payment for a payee/merchant that that Ive been paying for years as a depositor for same. I wanted the bank name, bank acct # and address that my money is going to during the time of XXXX and XXXX. 

When I couldnt get anywhere at Cap Ones branch at XXXX XXXX XXXXXXXX XXXX XXXXXXXX Speaking to a XXXX XXXX who said he was the Branch Manager, he and staff had no idea what I was talking about/never heard of such a thing. They told me they couldnt Isolate the vendor, XXXX Rep on phone knew and told me how XXXX XXXXAND told me despite having a printer they coudlnt even print anything upI left with nothing! 

I thought it was just the branch which is no excuseso days later, Monday XXXX. I went to Capital One branch XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX speaking to Branch manager, staff member XXXX XXXX, XXXX XXXX and Consumer Protection person XXXX in XXXX by phone, being assured Id get it, XXXX  I also requested to speak to XXXX  XXXX wouldnt let me at that time. They also wouldnt give me his email! Mind you they too didnt know what I was talking about. I spent another hour there equaling over THREE, ( 3 ), hours at both branches. 

But since XXXX XXXX CapOne has sent me slews of emailstaking up my time, email space and energy, with erroneous information, in fact with my own account redacted!!, and others telling me My Dispute XXXX XXXX  theres no dispute XXXX XXXX has been denied!!! And Im supposed weed through tons of emails up to 60 maybe to find some right information when Ive only found wrong information going through a few and when I should just get ONE emal with the right information within 24 hours of request. 

Finally, today, XXXX I got a call from the Regional XXXX a XXXX XXXX at XXXX who wanted to tell me the inner workings of their bank and how technology is preventing them from not only getting me the information but getting me the information in a timely manner when tomorrow will be TEN, ( 10 ) days since Ive made this request. Like thats supposed to be an excuse for not giving me what I have the right to get and like Im interested or like thats an excuse at all when none is the case. BTW, when I told him Im making a complaint to the proper authoritative agency, his attitude was So what!

Capital One has even refused to give me a note explaining why they refuse to give proof of payment to me! This is information that Im legally due to know exactly where my payments go to when I pay, just for the asking, and when this is what banks routinely do and this is information banks are supposed to give just for the asking in a timely manner..

Since Capital One has been unable to provide Proof of Payment regarding the specified vendor within 24 hours of the req
uest, so 8.15.24, which means I shouldve geen given the bank name, /address and account number that my money went to upon processing of payment.e., proof of payment, which is information they, as a bank should have and should have readily available, thus they have refused to give me my bank records XXXX  ( Upon request I will give the name of Vendor to CFPB ). 
The amounts are included in the proof of Payments Additionally, Capital One has ALSO refused to give me a note explaining why they havent been able to provide it as well. 

Bottom line : Capital One refuses to keep bank records and doesnt want anyone to know this. 

Update : After hours at XXXX XXXX, EIGHT, ( 8 ), days after I started this quest, some woman from Capital One called me while I was out, mind you -- -telling me ( she ), had more information!- I told her, Im out, to email me --. She agreed -- -- Ive yet to get any such email. I gave Capital One name of Merchant UPDATE : THIS IS PAST TWO, ( 2 ), WEEKS, today XXXX since I made this request date : XXXX and I still keep on getting tons of emails from Capital One saying my ( NON ) -dispute has been DENIED! 
UPDATE XXXX : After XXXX XXXX XXXX XXXX From CapOne XXXX XXXX XXXX XXXX saying they CANT send this information via email when I asked her why and to XXXX ut it I in writing and email she said she would ask her bosss boss XXXX, '' then NEVER GOT BACK TO ME AS THEY DIDNT WANT TO PUT IT IN WRITING UPDATE XXXX : Cap One sent THREE, ( 3 ) MORE the ( Emails early in morning saying ( NON ) DISPUTE DENIED -- I miust have received at least SIXTY, ( 60 ) emails with the wrong information -- '' Your Dispute has been denied '' when there's no dispute!, unrelated information, redacted information -- redactions of MY OWN ACCOUNT #!, UPDATE : After XXXX XXXX XXXX XXXX From CapOne XXXX XXXX XXXX XXXX called saying they CANT send in email when I asked her why and to p ut it I in writing and email she said she would ask her bosss XXXX XXXX, then NEVER GOT BACK TO ME AS THEY DIDNT WANT TO PUT IT IN WRITING UPDATE : as of XXXX I've gotten nothing as Capital One refuses to keep records that I have the right to see/examine.and they are compelled to keep and maintain. 
I have evidence that I can submit This is my checking accoutn and my inf can be cross referenced I can't give my acct # in full ONLY the LAST FOUR, ( 4 ) OF THE ACCT NUMBER MY Billing address is irrelevant as my complaint is about the Merchant 's bank name AND ADDRESS And I've included FIVE ( 5 ), pices of evicendence when I've received at least 60 emails not one with the infomation requested.

Company response to consumer: Closed with explanation