Consumer complaint received 2025-12-29 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: IA

Complaint narrative:
Dear customer, Hello. Once a refund is processed, we will not reissue the goods to you. Thank you for your understanding. 
Sincerely Tue XX/XX/XXXX XXXX XXXX XXXX  '' XXXX '' XXXX : Hello this is getting ridiculous On XXXX, XX/XX/2025, XXXX XXXX XXXX XXXX wrote : How do I contact your refund department? 

On Tue, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer Thank you for your inquiry. XXXX I ask if you wish to cancel the refund and have the goods resent to you instead? 
Best regards XXXX  XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : So then I'd be like to order my shoes again On Sat, XX/XX/2025, XXXX XXXX XXXX wrote : Dear customer Thank you for contacting us, sorry to have kept you waiting. 
We can only refund your money to the account you placed the order with, we do not have the authority to refund to another account. Please understand. 
If you are dissatisfied with our service or have any concerns, please feel free to contact XXXX, and we will escalate the issue for you. 
XXXX regards Sincerely Thu XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : Well that's convenient. Because they closed that account due to your company On XXXX, XX/XX/2025, XXXX XXXX XXXX wrote : Dear customer, Thank you for your message. 

We would like to inform you that the refund can only be processed back to your original payment account. Could you please confirm if you have checked your original payment card? 

If you have any further questions or concerns, please feel free to reach out. 

Best regards, Wed XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : It's not in any of my accounts On XXXX, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer Thank you for your inquiry. According to the feedback from the relevant department, your refund has been credited to your account. We suggest you check it. 
Best regards Tue XX/XX/XXXX XXXX XXXX XXXX  '' XXXX '' XXXX : It's been long enough where is my money On Thu, XX/XX/2025, XXXX XXXX XXXX XXXX wrote : Ok well what's going on On Tue, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer, Hello, we have already contacted our finance department XXXX XXXX this matter. Please give us a few days to handle it. Thank you. 
Sincerely Thu XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX '' XXXX : I have checked i haven't gotten any refund at all On Thu, XX/XX/2025, XXXX XXXX XXXX wrote : " Dear Customer. 
Sorry for the inconvenience caused for you. 
We are sure that we have already refunded in system. if you not get the refund. Would you help to double check back with your bank from your side? 
Pls kindly noted the refund acceptance time depends on your credit card bank. sometimes 10 days or 15 days. 
Pls don't worry. we believe you will get the refund finally. 
Thanks for your patience Customer Service Team " Mon XX/XX/XXXX XXXX XXXX 2025 '' alldaysamiikay '' XXXX : Where is my money On XXXX, XX/XX/2025, XXXX XXXX XXXX XXXX wrote : You're the worst company I have ever dealt with On Wed, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer, We have re-checked and confirmed that your refund has been processed on our end. The payment provider is currently reviewing the refund, and we have followed up on the matter. It is expected to reach your account within 8-10 days.

We apologize for any inconvenience this may have caused and appreciate your patience during this time. 

If you have any further questions, please feel free to reach out. 

Best regards, Mon XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : This is XXXX bogus as XXXX and won't refer any of my friends to go thru your website On XXXX, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer, Sorry to hear that you are not get the refund Per checking, the system operation has not been successfully. 
We have re-submit the refund in system just now. 
The refund will be sent back to your account within 15 working days. 
Pls kindly wait and check your account when its convenient for you. 
Hope it will not affect our cooperation & friendship. 
Customer Service Team XXXX  XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : It's been months this is disappointing On Thu, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer, Hello, we have already contacted our finance department to investigate this matter. Please give us a few days to handle it. Thank you. 
Sincerely XXXX  XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : XXXX?? 

On Mon, XX/XX/2025, XXXX XXXX XXXX XXXX wrote : What do you need to verify On Mon, XX/XX/2025, XXXX XXXX XXXX wrote : Dear Customer, Thank you for your patience! Your refund request has entered the processing stage. As we need to verify additional information, it may take some time to confirm the situation. 

We will do our best to speed up the process and notify you of the latest updates once the verification is complete. Thank you again for your understanding and support! 

If you have any questions, feel free to contact us. 

Best regards, Wed XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX : Do I need to take this to small claims court? On Tue, XX/XX/2025, XXXX XXXX wrote : XXXX Dear Customer > Thank you for your inquiry. We have submitted a refund application for you XXXX and can not resend it to you. XXXX Best regards, XXXX XXXX XXXX XXXX * Sun XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' >wrote : * XXXX Would it just be easier to just get the order replaced instead of still > waiting for the refund XXXX XXXX On Sun, XX/XX/2025, XXXX XXXX XXXX XXXX XXXX wrote : XXXX XXXX Dear Customer, XXXX XXXX Thank you for your patience, and we sincerely apologize for the delay. We >> have expedited the processing of your refund request. >> >> Please understand that the refund process may take some time. We will >> complete it as soon as possible and notify you. >> >> If you have any questions, please feel free to contact us. XXXX XXXX Best regards, XXXX XXXX XXXX XXXX * Thu XX/XX/XXXX XXXX XXXX XXXX  '' XXXX  '' XXXX XXXX : * XXXX It's been. Three months now XXXX XXXX On Thu, XX/XX/2025, XXXX XXXX XXXX XXXX XXXX wrote : XXXX XXXX Dear customer, XXXX XXXX Thank you for reaching out. I want to confirm that your refund has been >>> processed on our end. However, it is currently still under review by the >>> payment provider, which can sometimes cause a slight delay in the funds >>> being reflected in your account. XXXX XXXX Please allow a few more days for the refund to appear, as this is often >>> the time needed for the payment processor to finalize the transaction. If XXXX you do not see the refund after this period, please let us know, and we >>> will look into it further. >>> >>> We appreciate your patience and understanding during this process. XXXX Should you have any further questions, feel free to contact us. XXXX XXXX If you are dissatisfied with our service or have any concerns, please >>> feel free to contact XXXX, and we will escalate XXXX the issue for you. XXXX XXXX Best regards, XXXX XXXX XXXX XXXX * Tue XX/XX/XXXX XXXX XXXX XXXX  '' alldaysamiikay '' XXXX XXXXXXXX  : * XXXX Never received my order or the refund I've been waiting for three months >>> now XXXX XXXX I have never received the refund Show quoted text

Company response to consumer: Closed with explanation