Consumer complaint received 2026-05-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/XXXX at XXXX. I received a call from Wells Fargo ( XXXX ) XXXX. XXXX ( caller ) introduced himself as an employee of Wells Fargo. First question XXXX asked was if I had tried to send money on XX/XX/XXXX via XXXX, and I replied no. Then he mentioned that a person in the name of XXXX XXXX is trying to XXXX a {$2000.00} and a {$3000.00} from my account to herself. He also mentioned that someone is in my bank account and is trying to log me out. He told me that there is a hold on my account, and if I hung up or disconnected the call the bank will assume that I authorized the XXXX, and that a total of {$5000.00} will be withdrawn from my account. He told me in order to stop this from happening, we have to XXXX money to a code he was going to give me. He said my funds will be safe and once I send the XXXX out, I have to log out, after which I should receive a text message from Wells Fargo and it will have a code. He told me once I enter that code to log in, the other person would be logged out and funds will come back to my account. He asked me to create a XXXX recipint and in the first name box enter my first name initial, and in the last name box enter my last name. The number he asked me to add to my XXXX recipients was XXXX XXXX and the name registered under this number is XXXX XXXX. I told him many times that the number was enrolled with a different name. Then he got really mad saying that I should not hesitate to send the money because all that is, is a code and not an actaul phone number, and also told me that the name that appears is the agent that is assigned to the code ( phone number ). He began rushing and scaring me by saying that we have to do this as fast as we can because the other person that is in my account is trying to log me out. He began talking in a louder more serious voice and my entire body was shaking because I was thinking that someone is in my account. I added the recipient and sent the funds via XXXX to that phone number. Then he told me to take a picture of the completed transaction and text it to XXXX which I proceeded. As soon as I sent the picture, his voice became unavailable. Then I hung up and called the number back ( XXXX ) XXXX ( this phone number belongs to Wells Fargo bank at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) trying to ask for him. In the meantime he called me back with the ( XXXX ) XXXX and his voice was very low and sounded like he was hiding in a small room and he said we got disconnected. He then proceeded to tell me that he was seeing more fraudulent transactions. He mentioned that someone is trying to charge my XXXX a {$350.00} and another {$1800.00} and another {$2000.00} and {$3000.00} on my XXXX XXXX. I mentioned that I had not used XXXX XXXX in a long time, but he said it doesn't matter they got a hold of your account, and he said he was going to transfer me to the XXXX XXXX so I can ask the XXXX XXXX agent to cancel the transactions. I felt that he muted his phone and just handed the phone to someone near him because it did not ring like transfer calls do. As soon as the other person picked up the phone I realized that this might be a scam. I hung up and called the fraud department at Wells Fargo, and reported the situation. Later when I spoke to my sister and my father about what had happened, they told me that they had also received the same phone call a few minutes before they called me. The person who called me had a lot of information about me. He knew my first and last name. He also know where I live. He also knew my sister 's information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation