Consumer complaint received 2025-09-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT

Complaint narrative:
Monday, XX/XX/year> ( XXXXXXXX XXXX XXXX XXXXXXXX ) Bank of America XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CT XXXX XXXX - Arrived in teller line ( only XXXX person ahead of me, being waited on ). 

XXXX - While still waiting in line for teller, a ( presumed? ) staff member with badge approached and asked " how can I help you today? '' I told her I want to make a cash withdrawal, then she asked for my debit card, I let her know this account does not have XXXX. She walked away. 

XXXX - Finally, I was called by teller to approach counter. I told her I want to make ( XXXX ) separate {$30.00} withdrawals as I gave her ( full ) account XXXX  and my drivers license. Next, she asked me for my telephone number. I told her she does not need my phone number. She replied she needs it to better look up account. I responded she already was given full account number and I have never been asked for this before. 

Next, she continued to scrutinize and harass me by holding my license up in air and turning it over, back and forth, trying to prolong abiding by my request. 
( Meanwhile several people were now in line behind me- due to her causing delay ). 

XXXX was clearly racially profiling me as a XXXX XXXX and treating me like a criminal. I then stated to her my mom is XXXX XXXX XXXX with XXXX and this is her account, not mine, and that she has no idea how busy I am each week, and I need to get back to feed my mom. At this point, the staff member who asked to see my debit card while I was ( initially ) waiting in line was now behind counter, standing next to this teller. As they conversed, I stepped aside and expressed how I am so tired of always being racially profiled by Bank of America. 

XXXX - Finally, teller processed and handed me withdrawal. After she had the audacity to ask me if there was anything else she could help me with. I responded " Never Again. '' I then stepped aside and asked for branch manager card so that I can inform XXXX XXXX I need to switch account to a new bank. Then, the woman beside teller handed me her business card which read : XXXX XXXX, XXXX XXXX XXXX. She had witnessed my derogatory treatment while in very close proximity to this ( rude ) teller. Not once, did she ever introduce herself as the manager or someone in charge. In fact, she remained silent and never tried to clarify situation as I ended up waiting over XXXX minutes for a quick and simple withdrawal with only XXXX customer in line before me. Branch Manager ignored opportunity and refused to take a supervisory stance with this XXXX and obnoxious white female teller ( who literally spoke over her ). Branch Manager remained silent as teller engaged in behavior to belittle, interrogate and embarass me. 

Note : I am a Connecticut XXXX XXXX XXXX for account. XXXX had no right to treat me ( nor any other customer ) in this disgraceful, shameful and unprofessional manner.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation