Consumer complaint received 2025-08-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: United Shore Financial Services, LLC
State: CA

Complaint narrative:
I was blindsided by my mortgage lender United Wholesale Mortgage who added taxes and insurance into my monthly payment in XX/XX/XXXX without any notification. To make matters worse, they are charging me twice as much each month as the actual tax and insurance payment with no explanation. My attempts to get information or transparency from them have gone nowhere, and this situation in conjunction with loss of cybersecurity contracts for one of my business entities have led me to default on my mortgage payment. I have been sinking financially for many months due to lost income from a cancelled cybersecurity contract with XXXX. I had always paid my own taxes and insurance but due to this loss of income I fell behind on the XXXX property taxes. Beginning in XX/XX/XXXX United Wholesale Mortgage decided to add escrow payments to my monthly mortgage payment in the amount of {$4800.00} each month. This created a more significant hardship because my monthly mortgage obligation increased from {$13000.00} to {$18000.00} each month. I did not receive any type of notification that the taxes and insurance would be impounded and included in the mortgage payment, and this amount seems to be excessive as the actual property taxes are only about $ XXXX per year and the homeowners insurance is approximately $ XXXX per year. I am trying to find out how and why this happened and why the amount is so much more than the actual taxes and insurance? 

I have worked in the XXXX XXXX XXXX XXXX XXXX for over 20 years and had a vibrant and growing business with my company XXXX. Unfortunately XXXX XXXX hit my business hard and I lost 75 % of my income and defaulted on multiple business loans in XXXX. I slowly rebuilt my business and got new contracts with XXXX and XXXX and entered into restructured payment agreements on the business loans. I refinanced my home with XXXX in XXXX with a 30 year fixed loan at 7.5 % and began doing work for XXXX. At that time I had XXXX solid XXXX income sources and no problem meeting all of my financial obligations. When United Wholesale Mortgage decided to add the taxes and insurance to my monthly mortgage payment in XXXX that was a financial blow, but when coupled with the lost contract with XXXX I was scrambling. I considered refinancing to try to take cash out, I looked at consolidating the remaining business loans and ultimately filed a XXXX XXXX XXXX to try and restructure my business debts but this ended up being dismissed. I now find myself in a position where I am unable to afford to pay the current mortgage payment of {$18000.00} which is equal to approximately 50 % of my current monthly gross income. 

I have attempted to reach out to them to discuss the situation with the escrow but seem to be unable to make progress. I am concerned that I will be stonewalled by their agents as I seek to receive assistance with my financial situation.

Company response to consumer: Closed with explanation