Consumer complaint received 2024-03-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX Dear XXXX XXXX, I am writing to address a matter of utmost urgency and concern regarding the handling of a credit card account under my name. It has recently come to my attention that despite your acknowledgment of fraudulent activity associated with the opening of this account and subsequent closure, the account is still being inaccurately reported as active to the credit reporting agencies. 

Let me be unequivocally clear : the continuation of this erroneous reporting is not only unacceptable but constitutes a direct assault on my financial well-being and professional livelihood. As a XXXX XXXX operating in California, my creditworthiness is not merely a convenience but the lifeblood of my operations. Your failure to promptly rectify this situation has far-reaching implications that threaten not only my personal finances but also the viability of my business. 
I remind you of the legal obligations imposed upon your institution under both federal and state laws, including the Fair Credit Reporting Act ( FCRA ) and pertinent California consumer protection statutes. The persistence of this inaccurate reporting not only violates my rights as a consumer but also exposes your company to potential liability for damages resulting from your negligence and non-compliance. 

In light of the gravity of this matter, I must insist on immediate action to correct the inaccuracies on my credit report. Failure to do so within the shortest possible timeframe will leave me with no recourse but to pursue all available legal remedies, including but not limited to litigation seeking compensatory and punitive damages for the irreparable harm inflicted upon me. 
Furthermore, I am prepared to exhaust all available avenues to ensure that your company is held accountable for its actions. This includes but is not limited to filing complaints with regulatory authorities, initiating legal proceedings, and leveraging my professional network and resources to bring maximum visibility to this egregious misconduct. 

I implore you to act swiftly and decisively to rectify this situation before further damage is done. Your cooperation in this matter is not merely requested but demanded as a matter of urgency and principle. I expect a prompt response outlining the steps taken to address this issue and a timeline for the resolution of this matter. 
Furthermore, I must address the assertion that purchases were made using the account and payments were received from a debit card and bank account in my name. While these transactions may indeed have occurred, it is imperative to recognize that identity theft is a sophisticated and pervasive crime, capable of deceiving even the most vigilant individuals. The fact that purchases were made and payments received does not absolve your company of its responsibility to investigate and rectify fraudulent activity promptly. 

I have taken proactive measures to address the identity theft, including filing a report with the Consumer Financial Protection Bureau ( CFPB ), submitting an Identity Theft Report to the Federal Trade Commission ( FTC ), and cooperating with local law enforcement authorities in their investigation. Additionally, as an XXXX member of the military, I am frequently XXXX and away from the address listed on file for extended periods. This further underscores the vulnerability of my personal information and the urgency of resolving this matter swiftly and decisively. 

Be advised that I will be monitoring this situation closely and will not hesitate to escalate my efforts should the need arise. The consequences of your inaction will be severe and far-reaching, and I trust that you understand the gravity of the situation at hand. 
Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation