Consumer complaint received 2025-12-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
Over the past two years, Chase Bank has repeatedly mis-posted deposits from another business into my Chase business checking account due to an account number discrepancy. The depositing entity correctly listed its own account number on deposit slips ; however, because that account number differs from mine by one digit, funds were repeatedly credited to my account in error. 

To date, more than {$30000.00} has been erroneously deposited into and removed from my account. In several instances, deposits and reversals occurred so quickly that I was unaware of the transactions until conducting a detailed review of my account history. This appears to reflect a systemic posting error rather than isolated incidents. 

Upon conducting a full review of my account activity, I also identified additional deposits totaling approximately {$16000.00} that do not appear to belong to my business. At this time, I do not have clarity regarding whether prior debits or reversals made by Chase fully reconciled these deposits, or whether additional erroneous postings remain unresolved. 

Last week, a substantial amount of money was removed from my business account without advance notice or written explanation. When I contacted Chase by phone, I was told this was the result of a single teller error. However, during the same call I was able to identify multiple similar incidents dating back to 2024. When I asked how this could have occurred repeatedly and why I had not been notified, I was told I would need to contact the branch at which the deposits were made. 

I repeatedly requested escalation so that someone could explain how these errors occurred, how much money was involved, what corrective steps were being taken, and how Chase intended to prevent recurrence. I was repeatedly told escalation was not possible and that such review or explanation was not a service Chase provides. After continued requests, I was told I would be transferred to an executive escalation team. After an extended hold, the call was disconnected, and I received no follow-up. 

I subsequently submitted a written request via Chase secure messaging requesting a formal account research review and written documentation for tax and legal compliance purposes. Chase responded only with a generic explanation of transaction posting order and directed me to call customer service, without addressing the erroneous deposits, reversals, or my request for documentation. 

These repeated unexplained deposits and clawbacks have caused significant financial disruption and uncertainty for my small business, including the need to proactively move funds to avoid overdraft risk. I am also left in a position in which I don't know if I need to file an amended tax return or take any other steps. 

I am requesting regulatory assistance in obtaining : A formal account research review identifying all deposits posted to my account in error Written confirmation explaining the nature of the posting errors and corrective actions taken Assurance that future corrections will be handled transparently and comprehensively rather than through piecemeal reversals

Company response to consumer: Closed with non-monetary relief