Consumer complaint received 2024-12-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am filing a formal complaint regarding the inaccurate reporting of a XXXX account on my credit report. Despite disputing this account with Experian, their handling of the dispute was incomplete and inadequate. The details of the account are as follows : Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$9900.00} as of XX/XX/XXXX Status : Open and past due, despite inactivity since XX/XX/XXXX Last Payment Date : XX/XX/XXXX Issues with Experian 's Dispute Process 1. Failure to Provide Dispute Results by Mail : Experians app indicates that my dispute has been completed, and I can view the results in my account. However, they failed to send the dispute results via mail, as required under the Fair Credit Reporting Act ( FCRA ). According to FCRA 611 ( a ) ( 6 ) ( B ) ( ii ), credit reporting agencies must provide written notice of the results of a dispute and the actions taken.

2. Pattern of Non-Compliance : This is not the first instance of Experian mishandling disputes related to my credit file. In the past, I have had to escalate issues to the CFPB and BBB because Experian ignored my requests and failed to properly investigate disputes. Their repeated failure to adhere to FCRA obligations has caused ongoing harm and frustration. 

Violations and Supporting Arguments 1. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 ( b ) Furnishers like XXXX are required to ensure accurate reporting. Continuing to report this account as " open '' and " past due '' is inaccurate, misleading, and violates their responsibilities under the FCRA.

2. Reasonable Investigation ( FCRA 1681i ) Experian failed to perform a reasonable investigation into this dispute. It appears they accepted the furnisher 's response without properly verifying the accuracy of the reported information.

3. Failure to Provide Written Dispute Results ( FCRA 611 ( a ) ( 6 ) ) Experian violated the FCRA by failing to send written notice of the dispute results via mail. This failure not only breaches federal law but also demonstrates a lack of transparency in their dispute process.

4. Statute of Limitations on Debt Collection GXXXX XXXXXXXX ( XXXX. XXXX ) The last payment on this account was in XX/XX/XXXX. Under XXXX XXXX the statute of limitations on unsecured debt is four years. This debt is nearing the end of its enforceable period, and continuing to report it inaccurately as open with past due payments misleads creditors and consumers alike.

5. Charge-Off Requirements XXXX XXXX XXXX guidelines require installment loans to be charged off after XXXX days of delinquency. XXXX 's failure to adhere to this standard calls into question the accuracy and legality of their reporting practices.

6. Unfair and Deceptive Acts and Practices ( UDAP ) 12 U.S.C. 5536 Reporting an inactive loan as " open '' and " past due '' constitutes a deceptive act that unfairly damages my creditworthiness.

7. Consumer Protection under XXXX  XXXX While XXXX is not a payday lender, their practices must still comply with XXXX lending and usury laws. Any violations of these laws could render the loan unenforceable and its reporting inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation