Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
In 2023, we lived in a XXXX XXXX XXXX called XXXX XXXX XXXX. owned and operated by a company called XXXX XXXX XXXX. When it came time to re-sign our lease, of which they asked us to do, probably based on the fact that we were never late on rent, paid our rent on time or ahead of time throughout the whole COVID-19 Plandemic, and we were mostly model tenants. Well when I get a lease I read the whole thing before singing. The first time I signed it, upon moving in, I made it known that I had issues with the lease containing what are known as and called PROHIBITED PROVISIONS, which are unlawful for any landlord to include as a provision of any lease or rental agreement according to XXXX XXXX XXXX, for example, in said lease agreement that we were required to sign, one prohibited provision says by signing we waive our rights to due process of law, specifically any rights to a jury trial. THIS WAS ILLEGAL FOR THEM TO EXPECT US TO SIGN THIS. So when it came time to re-sign our lease, we signed every part not containing a Prohibited Provision. They then waited until 6 mos. later to tell us they needed us to sign another one making the corrections by signing the unsigned prohibited provisions. Yeah sorry to late, because by then the contract was fully valid and their window to make any issues or requests for us to re-sign had long since passed. So I told them that I will not re-sign a lease or any provisions that are prohibited by law, as it's my right to not sign them. Even after telling and showing them that they were breaking the law and that I know that I am well within my rights not to sign, they still gave XXXX XXXX XXXX XXXX, because shortly after that they then had coluded with their attorney 's XXXX XXXX XXXX and blatantly committed felony coercion ( XXXX XXXX XXXX  by typing up and taping a letter to our front door that same night saying that we either sign their lease and it's unlawful waivers of our rights to due process in the way they wanted or we would be kicked out and lose our XXXX XXXX XXXX XXXX. I have the letter. So we aquiecsed and signed every page and provision with our names and " WITHOUT RECOURSE - ALL RIGHTS RESERVED '' Well they didn't like that AT ALL, and within one month we had a bogus eviction on our door claiming we were a horrible nuisance. Well when we went to court, the judge saw through their XXXX and said, " ... if they ( we ) were such a nuisance why were you so adamant that they re-sign a lease. BOOM! EVICTION DENIED! The judge then asked us what we wanted to do and we said move out because we were obviously victims of another crime committed by them called XXXX XXXX. So the judge gave us 90 DAYS TO MOVE OUT, of which is unprecedented, and EVICTION to be deleted from court records, MEANING THEY LOST THEIR EVICTION CASE AGAINST XXXX, bottom line. In XXXX  whoever wins any civil case doesn't have to pay legal fees and may collect them from the loser. So fast forward to XX/XX//2023 our last day there we were told we were going to receive our final accounting in the mail which reflects what amount, if any, of a tenants Security Deposit would be returned after cleaning and basic other stuff. Well according to their calculations they owed me {$430.00}, UNTIL right underneath was an amount that they claimed we owed them which were {$1200.00} IN LEGAL FEES, YES LEGAL FEES NOT LEGALLY OR RIGHTFULLY DUE TO THEM, AND OF WHICH, AFTER APPLYING OR SUBTRACTING THE {$430.00} THAT THEY SHOULD HAVE PAID ME, TO THIS BOGUS FRAUDULENT CLAIM THAT WE ALLEGEDLY OWED, THE FINAL ACCOUNTING OF THEIRS CLAIMED WE NOW OWED THEM {$800.00}. WELL IMMEDIATELY AFTER THAT WE SENT THEM A LETTER OF DEMAND AND THEIR REPLY, AFTER RECEIVING THEIR NOTICE THAT WE WERE SUING THEM, STATED, " OOPS, WE'RE SORRY BUT WE MADE AN ERROR IN OUR CALCULATIONS ON YOUR FINAL ACCOUNTING. YOUR FINAL AMOUNT WE FOUND YOU OWED AND IS DUE TODAY IS {$430.00}!!! WHAAAAT? WAIT YOU MEAN YOU OWE ME XXXX DOLLAR? WOW! HOW FRAUDULENT AND JUST A XXXX SLAP TO OUR FACES, BECAUSE THEY ARE BASICALLY JUSTIFYING THE THEFT OF OUR WHOLE SECURITY DEPOSIT! At the same time they are also admitting we don't owe the {$800.00} THAT THEY FRAUDULENTLY CLAIMED WE OWED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation