Consumer complaint received 2020-10-19 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EDvantage LLC
State: CA

Complaint narrative:
Hello, thank you for the help with this! 


Dear XXXX, Writing this letter to complain about your school, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Already had several verbal correspondences with your team at the school, but the issue still is unresolved. Attend this school under the intention that they were in the process of the federally funded, to receive FASA loan to have an affordable monthly payment. The staff at your school and incorporate changed frequently, throughout attending the school I have worked on health communication working with 5 different people that no longer work at the school.

Still to this day lack of communication always given the runaround with long hold times, and left a message with no call back to resolve or elaborate on. I never missed a session of school with a mentor while working full time trying to afford the expensive monthly payment for the school. While attending this school my first mentors personal information was violated by another student attending the school and the teacher left the school. The
date that I had to change teachers was on XX/XX/2017, the school did not tell me the truth that this was the reason. So, the timing of all of this was in the middle of the curriculum. It took me a month to find a new teacher. I started with a new mentor on XX/XX/2017. Attended all sessions and completed the program and submitted my final project which was to record a song with a mentor which was the final assignment in chapter 19 of the course curriculum which was submitted to the school from me and mentor on XX/XX/2017. 

So as of today I still dont have my diploma of completion from XXXX XXXX XXXX XXXX XXXX XXXX XXXX, The XXXX XXXX  software that I was investing in was deleted from my server on the school portal, not having access to the software put me in a bad space not able to produce money for work that was learned in school to pay tuition off. I just received an email stating that my account with the school will close, and put me in unnecessary debt, and set-up to fail. 


My Teachers XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Hello XXXX, Becoming an XXXX XXXX or a XXXX XXXX is not a simple task. You have to build your skill-set, you have to know people in the industry, and you have to have experience. XXXX, if youve looked into it you know that XXXX XXXX schools are also not cheap. 




XXXX XXXX XXXX, however solves all of those problems. We pair you with a mentor who will teach you everything about the XXXX XXXX XXXX XXXX XXXX. We put you to work in a real recording studio. We help you make connections to industry professionals. 



Our tuition is significantly less than any other audio engineering college program or trade school. 



Please check out this site : recordingconnection/rrf-student/ Send it to your parents or anyone helping you fund your tuition! 



Our tuition options are as follows : Option 1 - Pay in Full XXXX. This is your best option, as you will save {$1000.00} on the tuition, pay no interest or admin fees, and graduate with no debt. By choosing this option you are SAVING between XXXX - XXXX in interest. 



Option 2 - Internal Financing 1-Year Plan Select this option if you can not pay the XXXX tuition in full and you wish to instead make monthly payments for a one year duration. A down payment of XXXX will be required to start, and the tuition cost will be increased to XXXX. An administration fee of XXXX is applied if you decide to make monthly payments. 



Annual Percentage Rate : 10.99 % Finance Charge : XXXX Amount Financed : XXXX Number of Payments : 12 Amount of Each Payment : XXXX Total of Payments : XXXX TOTAL TUITION COSTS : XXXX Option 3 - Internal Financing 2 Year Plan Select this option if you can not pay the XXXX tuition in full and you wish to instead make monthly payments for a two year duration. A down payment of XXXX will be required to start and the tuition cost will be increased to XXXX. An administration fee of XXXX is applied if you decide to make monthly payments. 



Annual Percentage Rate : 10.99 % Finance Charge : XXXX Amount Financed : XXXX Number of Payments : 24 Amount of Each Payment : XXXX Total of Payments : XXXX TOTAL TUITION COSTS : XXXX Option 4 - Internal Financing 3 Year Plan Select this option if you can not pay the XXXX tuition in full and you wish to instead make monthly payments for a two year duration. A down payment of XXXX will be required to start and the tuition cost will be increased to XXXX. An administration fee of XXXX is applied if you decide to make monthly payments. 



Annual Percentage Rate : 10.99 % Finance Charge : XXXX Amount Financed : XXXX Number of Payments : 36 Amount of Each Payment : XXXX Total of Payments : XXXX TOTAL TUITION COSTS : XXXX Option 5 - Internal Financing 4 Year Plan Select this option if you can not pay the XXXX tuition in full and you wish to instead make monthly payments for a two year duration. A down payment of XXXX will be required to start and the tuition cost will be increased to XXXX. An administration fee of XXXX is applied if you decide to make monthly payments. 



Annual Percentage Rate : 10.99 % Finance Charge : XXXX Amount Financed : XXXX Number of Payments : 48 Amount of Each Payment : XXXX Total of Payments : XXXX TOTAL TUITION COSTS : XXXX Option 6 - Tuition Options Student Loan The Tuition Options Student Loan is an ideal solution for students because it helps students save money, pay off their student loan faster, and build credit. In order to qualify for this loan, you OR a cosigner will need to meet ALL three of these qualifications : ( 1 ) Be over the age of XXXX. ( 2 ) Have a credit score of XXXX or higher. ( 3 ) Be currently employed. ( 4 ) Be a Citizen of the United States of America. *Note that like the Internal Financing plans, the total tuition cost is increased to XXXX when not paying in full. 



If you're interested in our Electronic Dance Music program, please click here for the tuition amounts : Electronic Dance Music Talk to you soon! 



XXXX XXXX Admissions Counselor XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX x XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX

Company response to consumer: Closed with explanation