Consumer complaint received 2025-06-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: OneMain Finance Corporation
State: CA

Complaint narrative:
Complaint Title : Loan Deceptively Denied After Approval and Acceptance of Terms OneMain Financial Complaint Body : To Whom It May Concern, I am filing this formal complaint against OneMain Financial for deceptive lending practices, misrepresentation, and wrongful loan denial after approval. 

Summary of the Issue : On [ insert date you received the offer ], I received a pre-approval offer for a {$15000.00} loan from OneMain Financial. I reviewed the loan terms, agreed to them, and formally accepted the offer through their platform. Following this, I expected the disbursement of the loan per the agreed-upon terms. 

Instead, OneMain Financial increased the loan amount to {$50000.00} without my request or consent, and subsequently denied the loan, falsely claiming I applied for XXXX separate loans within 30 days. This is completely untrue. I only applied for and accepted the original {$15000.00} loan offer. 

Their actions amount to : Bait-and-switch tactics ( offering XXXX loan and then altering the amount to a higher figure to justify denial ) ; Unfair denial based on fabricated or misrepresented application history ; Failure to honor a consumer credit agreement after acceptance. Applicable Federal Laws and Regulations Violated : Truth in Lending Act ( TILA ) 15 U.S. Code 1601 et seq.

OneMain may have violated TILA by failing to clearly and honestly disclose the true terms of the credit being offered and agreed upon. Once I accepted the {$15000.00} terms, they had a duty to honor those terms or provide a valid and legal basis for withdrawal.

Equal Credit Opportunity Act ( ECOA ) 15 U.S. Code 1691 If denial was based on inaccurate or fabricated reasons, this may constitute discriminatory or arbitrary lending behavior, which ECOA prohibits.

Consumer Financial Protection Act 12 U.S. Code 5531 & 5536 These laws prohibit unfair, deceptive, or abusive acts or practices ( UDAAPs ) in the consumer financial market. OneMains conduct offering approval, then changing the loan terms and falsely accusing me of multiple applications is deceptive and abusive. 

Fair Credit Reporting Act ( FCRA ) 15 U.S. Code 1681 If they pulled multiple hard inquiries or reported inaccurate information about my applications, this would also be a violation of FCRA. Requested Resolution : I am requesting that the CFPB : Investigate OneMain Financials lending and denial practices in this case. Require OneMain Financial to honor the originally approved {$15000.00} loan offer and disburse the funds under the agreed terms. Ensure any inaccurate reporting to credit bureaus is corrected. Hold OneMain accountable for deceptive practices under the applicable federal statutes. 

I am including supporting documentation such as : Screenshot or letter of the {$15000.00} loan offer. Any email or portal confirmations of my acceptance of the terms. Any messages or notices about the {$50000.00} offer or denial. My loan application history. 

Sincerely, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year>

Company response to consumer: Closed with explanation