Consumer complaint received 2025-03-31 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: GREENSKY OPERATIONS, LLC
State: CA

Complaint narrative:
XXXX XXXX XXXX, XXXX to submit for multiple loans in order to create a budget for replacement of energy efficient items, home remodel, and the addition of an XXXX. We had no contact from Greensky at any point in the application process regarding process, how the loan would work, or any verifications. Within 2 days approximately 30 people descended on our home and started the removal of the roof and existing solar panel system. During this activity 2-3 lenders did call, we can not confirm which lenders because at this point we did not know who had approved loans & the work was only started so there was no completions to approve, we could only verify that work had begun. We were confused by the fact that we had no actual plans or estimates. At this point we were not aware that we had been approved for 10 loans over 7 lenders totaling {$67000.00}. We thought that they wouldn't possibly use all that budget because that was an excessive amount. Fraudulent certificates of completion were submitted to the lenders on or about XX/XX/XXXX, and the lenders released the approved loan totals all at once. We were not made aware of this. We did not sign any completion certificates because on XX/XX/XXXX, no work was completed. We were never presented with completion certificates, or listings of costs, etc. Moreover, we have learned that the energy efficient items that were completed ( without estimates or approvals ) were submitted on multiple completion certificates to multiple lenders. Greensky never verified us as clients. Greensky never verified accuracy of the completion certificates. Greensky never verified work that was or was not done. Given the amount of debt & the abandonment of the projects, we reached out to Greensky as the promotional rate periods were coming to an end & because of the non-performance of the work for which funding was intended. We were very worried about the payments that were coming due, & the interest that would begin to accrue, & the damage to our credit in light of monies or work we never received. The lenders all sent the money directly to the merchant XXXX XXXX or XXXX XXXX XXXX XXXX XX/XX/XXXX. We called Greensky on XX/XX/XXXX and spoke to XXXX to file a dispute. The bottom line is that Greensky sent full funds to the merchant, not me or my spouse, without verification of actual work done or costs. It is unbelievable to us that Greensky works with their merchants in a manner that leaves the homeowner completely unprotected. Greensky provided for a process that gave the merchant the ability to have an unchecked blank check that was facilitated through what we believe to be identity theft & an unverified process of gross misrepresentation of a major home project and how funds would be used. Since filing the complaint we provided many details and proof of work done or not done. Greensky did put the payments on hold but never investigated the property or interviewed us. Even though we submitted many details, Greensky continued to ask for the same information. It seems they completely ignored our various submissions and regardless of our proof, Greensky started to send demand for payment and to destroy our credit. We provided detail that refuted the fraudulent completion certificates that the merchant submitted in XX/XX/XXXX. We suspect that completion certificates were part of the high-pressure rushed XXXX " application '' process or our signatures were lifted & forged onto completion certificates. We never saw a listing of what items or projects were submitted to each lender. Please note ; we, along with 11 other families are victims of this very same process over the same window of time. We find that we have limited recourse. Because of the destruction of our credit we can not afford counsel. The lender sent all money to the merchant without any verification. The details of this situation by multiple victims shows a pattern of fraud, forgery theft, identity theft, wire fraud, and money-laundering. The lender has participated in the destruction of our credit even though we never received the funds or services amounting to the two loans in our names. Greensky, along with most of the other lenders seem to have a system with the dealer/merchants to defraud homeowners. In XX/XX/XXXX we filed with the CSLB against the merchant and they have stated in their investigation of the various families involved that there is a clear pattern of criminal activity. We will continue to pursue our rights with all agencies and departments that look into these matters. We also filed with the DFPI. We also feel that these types of lenders use the complexity of the processes to manage this type fraud and misconduct to their advantage to add to the victimization of homeowners as in these cases.

Company response to consumer: Closed with explanation