Consumer complaint received 2024-03-24 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Keep getting calls about your loan
Company: Maximus Federal Services, Inc.
State: PA

Complaint narrative:
This is fraud! I am not responsible for this loan and want the emails and calls stopped! 

XXXX XXXX -- -- -Original Message -- -- - From : Navient-Department of Education Loan Servicing <CustomerService@Navient.com> To : XXXX XXXX Sent : Sat, XX/XX/year> XXXX XXXX  Subject : XXXX, your student loan payment is due XXXX gave them my info and address and the loans were on my credit report. I am receiving calls again. I want damages for the fraud due to lost jobs and income Department of Education Loan Servicing PAYMENT REMINDER Dear XXXX, We know that everyday life is busy and other responsibilities can distract you from your student loan payment. That's why we're sending you this reminder. 
Your last payment was made onXXXX Please make your payment today : Log in to your account atNavient.com. 



Select the Make a Payment link within the Make Payment tab where you can make a one-time payment. 





Once the payment is received, we recommend our free Auto Pay program- it offers a convenient way to make your student loan payments on time, and you may earn a.25 % interest rate reduction*to lower your monthly payment on eligible loans. 
Did you know? 


You can switch to a different repayment plan at any time to suit your needs and goals. ** Over 50 % of our borrowers who apply and are approved for Income-Driven repayment ( IDR ) qualify for a {$0.00} monthly payment. 



Navient.XXXX  XXXX include information on available repayment plans, eligibility, and other options if you need temporary payment relief. 



Sincerely, Navient - Department of Education Loan Servicing If you have questions, You're welcome to call us toll free at XXXX. We're here to help you Monday - Thursday XXXX XXXX to XXXX XXXX., and Friday XXXX XXXX to XXXX XXXX., ET. 

Need your due date changed? 
One of our specialists can assist you in setting up a due date that is more convenient for you and your schedule. 


* To verify eligibility and the amount of your interest rate reduction, log in to your account and view your borrower benefits. If applicable, the interest rate reduction for Auto Pay will be available only while your monthly payment amount is successfully deducted from the designated bank account. This benefit is suspended during periods of deferment or forbearance, when monthly payments are not required. If you were previously on Auto Pay, we'll resume Auto Pay when deferment or forbearance ends ( unless you contact us to terminate your enrollment ). 
For multi-party loans, only XXXX party XXXX enroll in XXXX XXXX XXXX you are already on an IDR plan, there XXXX be additional factors to consider before choosing a different repayment plan. Call us for more information. 
Make sure Navient makes it to your inbox by XXXX a contact.Get instructions on how to add us to your contacts. 
Privacy|Terms of XXXX 2017 Navient Solutions , LLC . All rights reserved. Navient and the Navient logo are registered service marks of Navient Solutions , LLC . Navient Corporation and its subsidiaries, including Navient Solutions , LLC, are not sponsored by or agencies of the United States of America. 
XXXX XXXX XXXX XXXX This E-Mail has been scanned for viruses.

Company response to consumer: Closed with explanation