Consumer complaint received 2017-06-29 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Khoury Alternative Claims Management
State: MO

Complaint narrative:
On XX/XX/XXXX I made a XXXX XXXX XXXX XXXX to XXXX XXXX XXXX, MO. It was my first day that I had arrived and began staying at the XXXX XXXX on XXXX with all of my belongings in the vehicle as a did a partial individual move. That evening the winds were very high, so high that I the military police who responded had me sit in the car to write out my account of what happened. While in my hotel room I received a call from the front desk saying that I needed to come to the parking lot, because my passenger door hit the car next to me. Within that month my insurance company XXXX  contacted me about the claim that was reported from the other driver. My insurance company agreed to pay, because the damage ( scratch on the driver 's door ) was an act of XXXX essentially. The adjuster at XXXX XXXX XXXX ( XXXX ) stated on XX/XX/XXXXafter I inquired about the matter that a little over {$700.00} was paid out. Fast forward toXX/XX/XXXX, I received an e-mail from a XXXX XXXX with Alternative Claims Management who was retained by XXXX XXXX XXXX in XXXX XXXX, MO to handle the " debt. '' The debt is for anticipated loss of use for 5 days at XXXX  per day, diminution in value, and administrative fees all totaling to {$440.00} for aXX/XX/XXXXXXXX XXXX My adjuster at XXXX stated she had made at least 2 attempts within the month ofXX/XX/XXXXto get the documents to prove that XXXX XXXX XXXX in XXXX XXXX, MO experienced loss to legitimize the debt they are alleging is owed. I suggested a conference call with herself and Alternative Claims Management to discuss the issue. My XXXX adjuster notified the representative that documents are still needed from them or XXXX XXXX XXXX to substantiate the charges so they could possibly be settled. The representative stated they are not required to do so and basically would not produce those documents. I notified the representative during the call that they should not continue to contact me and that I will not be making a payment for something I am not responsible for. I have never had an account or rental agreement with XXXX XXXX XXXX for a XX/XX/XXXX XXXX XXXX. At best, I believe my obligation was fulfilled in the repairs being paid my XXXX for the damage. I believe that the customer who rented the car should be held liable and or their credit to be notated with this debt. I also believe that XXXX ( adjuster ) illegally gave my personal information ( e-mail address and personal e-mail ) to Alternative Claims Management and/or XXXX XXXX XXXX which they were not authorized to do so. I believe this is the case, because there is no reason XXXX XXXX XXXX or Alternative Claims Management would have my personal information. I have never had any accounts with either entity. Hypothetically, if my address was gleaned from the police report made on post at the hotel, I did not have a physical address at that time due to XXXX. Also to my recollection I did not notate my personal e-mail, but my military/work e-mail instead. On XX/XX/XXXX, I made contact phone contact with the fleet manager addressing this situation and asking her to look into this and attempted to state what I have here. She was given the file number on the letter I received to my e-mail to investigate the matter with Alternative Claims Management. She stated that she would follow up with me and has n't as of yet.

Company response to consumer: Closed with explanation