Consumer complaint received 2025-05-31 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Affirm Holdings, Inc
State: CA

Complaint narrative:
Hello, I recently discovered that two separate loans were fraudulently issued in my name without my knowledge or authorization through a company called Affirm. 

Loan # XXXX ( ID : XXXX ) for {$110.00}, loan date XX/XX/year>, with first monthly repayment of {$10.00} due XX/XX/year>, 12-month loan term. 

Loan # XXXX ( ID XXXX XXXX  ) for {$110.00}, loan date XX/XX/year>, with first monthly repayment of {$20.00} due XX/XX/year>, 6-month loan term. 

I first became aware of these loans when I checked my latest credit report on Monday, XX/XX/year>, and saw these transactions listed as open loans in my name. I then checked my spam folder in my personal email and found multiple emails advising that the loans were approved by Affirm and that the initial payments were now past due. I called Affirm the following day ( XX/XX/year> ) and I advised them of the fraud and submitted an official claim. Unfortunately, Affirm was not willing to provide me with any details or documentation regarding the loan paperwork since I dont have an account with them ( obviously, because I did not apply for these loans ). I was assured by the representative that I spoke with at Affirm that the claim would be thoroughly researched and resolved. 

On Thursday, XX/XX/year>, I was notified that my claim had been denied and I was responsible for making the loan repayments. I called Affirm that day to dispute the claim decision and request supporting documentation of why the claim was denied. I was then advised to submit a second appeal ( which I did that day ) and I was reassured that Affirm would research again. On Friday, XX/XX/year>, I received an email that my second claim was denied for two reasons : Reason 1 ) Your usage patterns observed in both disputed and previous loan ( s ) where the IP Address, device used, and purchasing pattern were identical.

Reason 2 ) The multiple notifications and information you have received about the disputed loan ( s ), but failing to notify Affirm that this activity was unauthorized until a significant amount of time had passed. 

I called Affirm that same day and requested that they provide me with copies of the signed loan paperwork and proof of the investigation results and detailed list of what was done by Affirm to research this dispute and come to that conclusion. At this point, I dont believe that Affirm is doing their due diligence in researching this dispute and I believe they are fully aware of fraudulent loan activity under their watch and are actively choosing to do nothing about it. Im also not confident that they will resolve this issue or provide me with the documentation Ive requested. Based on my own research, I am not the only person who has had this exact experience with fraudulent loan activity under Affirm. I feel a federal/criminal investigation should be launched against Affirm for issuing loans without proper authorization by the borrower and also for their inability to furnish documentation as proof of such transactions when disputes arise. 

Since I dont have an actual account with Affirm nor did I apply for or authorize the loan disbursements, Im not sure what else I can do to dispute this with Affirm. I kindly request that these two loans be removed from my credit history altogether. I look forward to a resolution and take great pride in my credit. 

Thank you.

Company response to consumer: Closed with explanation