Consumer complaint received 2020-03-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Fay Servicing, LLC
State: LA

Complaint narrative:
My home was seized and set for Sheriff 's Sale on XX/XX/20 at XXXX XXXX at which time it was purchased and title was transferred. 

About 5 months prior to that time, I had begun communication with loan servicer about doing a deed in lieu to make the whole process easier and less costly for them. 

During this 5-month period, I had moved out of the home but still had access to it. 

When I moved out, I left a lot of items both in the attic and ground floor which I intended to either sell or donate to XXXX XXXX. Instead I was able to get two friends to live in there temporarily ( until I told them it was time to move ), who attended to the items in the attic and ground floor which were considerable and left quite a mess behind to clean up. So, ( 1 ) they removed the items and cleaned the house to " broom clean '' which is what the loan servicer kept saying it needed to be to qualify for the deed in lieu program.

Then, in continuance of my effort to work with the loan servicer, ( 2 ) I let inside the house their appraiser so he could get a good look at the place and a very accurate appraisal amount which would not have otherwise been available to them. 

Which, in the end, served to give them info they would not have otherwise had were I not working with them. 

Next, a title review came back saying there was a single lien on the house. This was inaccurate since the lien noted had been dismissed in a previous bankruptcy I had filed. So, in my continuing helpful efforts towards a deed in lieu ( 3 ) I drove 60 miles roundtrip to go to the US Bankruptcy Court and get a certified copy of the judgment releasing that lien ( {$23.00} ). Then, drove to the local parish court and filed in the mortgage records and cancelled the lien for the loan servicer ( {$75.00} ) in the furtherance of my efforts to facilitate the deed in lieu plus {$3000.00} to {$6000.00} I was told I would qualify for if we did, in fact, do the deed in lieu. 

Finally, the Friday before the sheriff 's sale and after I had been running errands and helping the servicer with clearing title, getting an accurate valuation of the home and having the house spic and span, I was advised that the deed in lieu was rejected. 

My objection to this is not necessarily the fact that I laid all the info they needed on a silver platter for the servicer to make the best, informed decision about their bottom line on this property if they were to go with the deed in lieu vs the Sheriff 's Sale. If I had not spoon-fed all the information they could eat to them, they would not have had this info and would most probably have gone with the deed in lieu or at least given it a closer look. My objection is that they didn't even have the decency to offer me recompense for my time and efforts. 

In effect, they used me and my information and gave me zero for my efforts. I feel I should at least be reimbursed for my efforts and costs and that is what I am filing this complaint about.

Company response to consumer: Closed with explanation