Consumer complaint received 2025-10-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: SOFI TECHNOLOGIES, INC.
State: CA

Complaint narrative:
b'All I know is that XXXX XXXX the suspect of my case has gone above and beyond to destroy my life. Altering my devices all my calls are forwarded when I try to contact help i reach their criminal group, on the SoFi application I used to be able to view my disputes. I cant. In unison with other crimes Ive gained awareness on these crime as I get the same exact run around time and time again from every company, currently Im dealing with XXXX  dollars disputed charged to some application I dont ever have on my device. It shows in the not on this XXXX  but not on my phone. The dispute was attempted to be filed on XXXX. I check in on XXXX  to discover they didnt file it. They file it and promise expedited service. XXXX  they provide credit for approx XXXX  of the disputed claim. No answer as to where the rest is, they explain that they have 10 days to give it. Then on XXXX  they deny the rest. They dont revoke the provisional credit. They decide Ive given them enough information new information to reopen the claim. They explain Ill still receive provisional credit for investigation within 10 days of my claim filed XXXX. Here we are day 11 and no results. If you have enough information to reopen its clear you have enough information to see I was defrauded of my money. I understand the complexity of this matter but this doesnt make me a criminal it makes me a victim. I have no desire nor the level of XXXX  necessary to blow all my money as a single mom of XXXX  playing some stupid takes all day. I need this money for my attorney and my support system trying to help me through this as I dont have family nearby and have to pay for these services and the criminals involved know this so they literally play with all my money all night and its not right. Its XXXX  a sophisticated time and I cant neglect to have my funds online. \n\nMy bank account with a credit union was compromised from this back in XXXX  and was left negative XXXX  due to other financial crimes of these people doing the same exact things. So Im catching onto the pattern that they very much so wanted me\nTo have to lean on these banking agencies to mishandle my funds when they took them. It is connected and this is wrong. I worked at a XXXX XXXX for 2 1/2 years the same one I had an account with which is now XXXX XXXX XXXX I understand lawful banking and disputes process and these people have no concept of it. The documentation they provide for reasons to deny my disputes doesnt reflect any clear reason they have decided its me charging myself these transactions its just stating that they have delegated with other institutions and decided not to refund me. Just because this is happening to me from every angle doesnt mean anything; other then I need help urgently. \n\nI provided proof of Bank mobile an account I opened through my college the proof of how they handled my disputes all resolved and returned to me, so i dont know what other institutions they are talking to and opting to go against crediting my dispute, \n\nI will now be suing SoFi one way or another for not only XXXX, but every denied dispute and the time and XXXX  this has caused for the past year. PLEASE DO NOT OPEN AN ACCOUNT WITH SOFI. If you on are on XXXX XXXX go to the bank you mishandled an account with and seek resolution options to have a respected bank or credit union  handle your funds. Theres a reason that these 3rd party applications are able to open you an account because they are fraud I was lost hopeless and had no other choice due to the nature of the victimization Ive experienced. Its a trap you guys seriously, and Im working tirelessly to overcome it and would like to help others do the same. Please help me CFPB'

Company response to consumer: Closed with monetary relief