Consumer complaint received 2024-05-01 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: TOYOTA MOTOR CREDIT CORPORATION
State: IL

Complaint narrative:
I have been defrauded by Toyota Financial. In XX/XX/XXXX, I went into Toyota in XXXX Illinois to help my husband obtain a car. He was looking to drive XXXX part time for extra money and wanted to obtain a newer vehicle for safety purposes and for the comfort of his passengers. I co-signed the loan willingly. At that time, I was told I was just the co-signer and XXXX XXXX was the owner of the loan, listed as the first person on it and the lien after the car was paid off would be in his name. 

In XX/XX/XXXX, my husband and I decided he should be on his own loan and I should be on my own for the sake of building our own strong credit histories. We went to XXXXXXXX XXXX in XXXX, IL because we had banked with them for more than 10 years and trusted them. I explained I did not want to be on the loan or any paperwork for him. They ran his credit and had both of us sign paperwork because I advised them I was on the last loan and needed to be taken off for this new one. I signed multiple documents, as did my husband. We proceeded to have an email conversation with the representative we filled paperwork out with where I specifically stated again I did not want to be on the loan or any paperwork. She said she understood and I would not be on any paperwork. A few months later, my husband got a speeding ticket while XXXX in XXXX. I called the XXXX of XXXX and advised that it wasnt my car, I was not driving and was not the owner or on any paperwork. They advised me that I was listed as the owner of the car. Because of the XXXX my husband and I were sent documents twice and asked to fill them out. They were emailed back twice via docusign and driven in person to the XXXX XXXX XXXX of XXXX. 

I recently pulled all 3 copies of my credit report because I am trying to move into a new apartment and the owners are all asking that you have a XXXX XXXX XXXX to rent ( which sounds illegal to me- but here I am filing my 4th or 5th complaint over how I have been treated in a way that was either illegal or unlawful ). When I pulled the XXXX credit report, I noticed XXXX XXXX XXXX XXXX shows the owner as UNDESIGNATED- yet XXXX XXXX XXXXXXXX said I was listed as the owner. Additionally, it shows the last payment on this loan as XX/XX/XXXX. This loan was not closed until XX/XX/XXXX, so where are my payments? I was paying someone so who was it when I didnt sign off on another loan? Why was the title in my name as a co-signer? My husband was primary on the account, not me. I received a speeding ticket from XXXX XXXX XXXXXXXX as well as one from Iowa traffic cameras because of their negligence. And my payments are missing. It's just complete fraud. 

The documents attached contain the loan/lien and documents that was supposed to be only under my husbands name and XXXX was told this verbally and in writing. They still added me as a co signer and said I was on the lien though I told them know. This documentation is to show the actual date the loan was redone. Not before, which shows me payments are missing and were sent to a 3rd party that I did not authorize XXXX XXXX ( and my husband didnt ) to send to. No loan changes were made until XX/XX/XXXX. Inaccurate payments noted as well as the wrong owner are designated by XXXX XXXX information,

Company response to consumer: Closed with explanation