Consumer complaint received 2025-08-04 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: OH

Complaint narrative:
Good day cfpb, I think its the right time I bring you guys to this again Ive made a complaint bout this case once but I need to make another complain because I dont think this firm are keeping to there words and agreements which is violating my rights as there client, so on On XX/XX/year>, my Robinhood individual investing account was created, followed by a Robinhood XXXX XXXX account on XX/XX/year>. On XX/XX/year>, a temporary restrictions were placed. These restrictions removed access to crypto transfers. Additional temporary restrictions were placed on XX/XX/year>, blocking account transfers, deposits, and withdrawals, and limiting trading activity in the accounts to position-closing only, after this time they asked for some additional information which I provided my driving licence and a selfie along with bank statements which are all correct and up to date ontop of that they decided not to support my account anymore and go ahead to close my account upon this decision of theres they agreed to return my balance in my account of {$28000.00} to my linked bank XXXX XXXX XXXX XXXX dont bank with union anymore so Ive XXXX XXXX linked and I asked my funds to be refunded there and right up to this day, I havent gotten my refund from Robinhood in XXXX months now which is equivalent to 120 days as they promised first off the whole idea of 120 days is ridiculous but I tend to be patient and waited which I did and now theyre not keeping to there words which is very wrong and I havent seen a firm handle a refund cases like that which I take unfair and inconsiderate a firm can treat any of there client regarding the incredible time frame of 120 days which I find very ridiculous for that type of an issue to the potential loss of profit which my capital wouldve earned me and to them not responding amicably rather responding in a robotic automated manner which is wrong but my question is why do they lie bout the XXXX days duration which i patiently waited for ignoring how incredibly and awkwardly the time manner sound regarding issue like this and considering your client right and damage the long term held of funds would have caused XXXX days is more than enough time for them to process a refund dispute so this have me worried Robinhood has other motive XXXX if so is this how other client are being treated? or do they just target anyone and decide to mess with them and there finances? its a thing to trust Robinhood and trying to be a part of the firm its another being a first time client and having no idea how the app works considering this I think Im not supposed to be treated this way and I will do everything it takes to fight this and I think its right time to take legal actions, so I wanted to bring to you guys notice first to let you guys know my case havent been resolved and Ive given them enough time already and this is not suiting or comfortable for me and its stressing me out Im a business entrepreneur with XXXX kids I created Robinhood just to start investing in crypto and this being my first experience is so traumatic and I need to do something and I hope to get help fight my case from you guys thank you, below are the evidence chats, screenshot and emails from Robinhood thank you.

Company response to consumer: Closed with explanation