Consumer complaint received 2024-03-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Amscot Corporation
State: FL

Complaint narrative:
Took a payday installment loan with Amscott. AmScott did not honor their own loan contract agreement, This type of loan requires payments to be made in your payday. Amscott located at XXXX XXXX XXXX XXXX XXXX, XXXX, Florida. XXXX unfairly and deceptively wrote up the contract to have me pay the loan installment 3 days prior to my payday instead on on my payday as advertised by Anscott. When I called Amscotts corporate office I spoke with a rude make employee who advised nothing could be done and it was my fault for not catching the error. At that point I paid the loan in full hoping that would fix the issue. However it did not. I then had to take another installment loan and again, Amscott is forcing me ti pay the loan back days before my payday. I called Amscott corporate office again and spoke with XXXX who claimed she would fix the issue. The Amscott located at XXXX XXXX XXXX XXXX XXXX, XXXX, Florida XXXX is a major problem and needs new management and employees. There appears to be a buddy system, instead of supervision. The overnight staff is very disrespectful and rude. The manager is not receptive and is just as rude when you being issues to her attention. This is a place of business and managers/employees should not be denying customers their first names in an effort to interfere with the complaint process and a customers right to file complaints. There is a female employee that works at this location ( XXXX XXXX XXXX XXXX XXXX ) overnight and she refuses to give her name. She is very short, with short hair, and is extremely rude and unprofessional to certain patrons. I personally feel she suffers from XXXXXXXX XXXX. The entire management at this location needs to be changed. The manager is terrible and covers for her employees rude/unprofessional behavior and so does XXXX in corporate. I truly feel this business needs to be audited and investigated. The online complaints are numerous. At this same location they failed to give me back my drivers license. When I went back to get them and asked why they never contacted me about it, I was advised they are not allowed to contact you f you leave your license. What type of identity theft rules do Anscot have in place when it comes to their own employees? Why would The Amscott Corporation advise their employees not to contact customers regarding ID left in their store because their cashier was negligent failed to give it back? I feel this is a form of encouraged identity theft. Is Amscott Corporation telling employees not to inform customers they failed to return their identification ( drivers license ) or is the manager at this location rules. Who put this unethical rule in place at Amscott.

Also why do I have to provide Amscott with my drivers license to purchase a money order in XXXX XXXX. No other business establishment asked fir your drivers license and require you advise them what you are using it for. This is totally unfair.

Does this company have double standards? I also have seen Amscott allow certain customers to pay loan back the same day without penalties and loan charges. My mom and I tried it and were told we would still have to pay fees.

Also ATM machines in Ascott Stores do not work properly. I have had several issues with their ATMs from not giving me my money, keeping my card, abd other issues. 

Florida is a mess and is plagued with businesses that blatantly participate in unfair and deceptive business practices.

Company response to consumer: Closed with explanation