Consumer complaint received 2024-02-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Unexpected or other fees — 
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
From the start of the conversation, the lady had a pending her mind to treat me like I was not mentally capable of understanding how the process of the transfers go two days prior to all these issues with me transferring money from my stock account to my bank account there were no Double fees I paid the fee with my brokerage withdraw my money when I hit my account. All my money was available. Ive done a total of 3 to 4 withdrawals within the past week. When I asked this question, the lady simply asked me can I tell her those dates she did not ask me what app That I needed to use to tell her when the dates of these transactions occurred I went off the dates and once she seen she was incorrect she proceeded to cut me off once she seen that she couldve potentially been wrong so then she proceeded to tell me that there was nothing I could do to try to fix it while I was asking if I could potentially get somebody else on the phone I was asking before I started asking politely but frustrated and the more of a hard time as she tried to give me about giving the phones to somebody else I didnt ask for her supervisor or her manager or anything I just asked to speak to somebody else she then began trying to stall out on my request this week somebody else which frustrated me more then after I asked repeatedly about 30 times to be transferred to somebody else she agreed to get the escalations department, which I never heard of on the line got the gentleman on the line and right before she got off the line she laughed at my case scenario which I found was extremely disrespectful I dont care how much the amount is. Im tired of the bank overdrawing a account that is not legible for overdrawing With my question was simply it was on the bank and there is a wire transfer fee how come this was the first wire transfer fee charge I received after my previous wire transfers because this doesnt occur when I have money just sitting in my account but when my account balance is low, all of a sudden you wan na hit me with fees they continue to blame it on the merchant and the merchant processing system, which is in my opinion another lie because it doesnt make sense to let somebody leave your store without paying for an item or with transaction pending for however, long, the bank wants to post the transaction at their discrepancy so when I spoke to XXXX XXXX, he tried to go the same route with me I had to stop him and let him be aware that he was carrying the conversation that way by over exaggerating on my statement I that I felt them blaming the merchants processing system was a lie, and once I expressed that XXXX XXXX proceeded to tell me that I was telling him that he was lying. After he said a statement like I was repeatedly telling him he was just lying on everything he was saying, which was fault. I asked him excuse me, sir how many times did I tell you that I was lying and is this not just the first time Im telling you I feel like your life I seen that he had a pre-in his mind not to be of any assistance either to just restore his coworkers pride all because his coworker was wrong if you guys as in Wells Fargo, the company want to hire people that do not want to do customer service or have issues doing customer service do you need to remove the customer service department altogether and just replace it with XXXX, after all you trained, yall employees to deal with their customers like their homeless begging for change so when it comes to reverse thing an error, are yall behalf that something minor {$15.00} all of a sudden its not such a Small amount of cash perhaps this is why the companys profit and loss ratio is the way it is its because the employees are miss handling money on purpose and it keeping away from their customers I understand that theyre gon na make this look like this is just something that continuously happens but this is not something that I would be frustrated. This satisfied or extremely uncomfortable with my business account is overdrawn {$140.00} and Im not worried about that at all simply because I am aware of all of the charges so it is not a case of oh, he needs money because I have another schedule to withdraw coming to the account from my brokerage account. Wells Fargo is just taking money from me just because they feel like it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation