Consumer complaint received 2025-07-06 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: CARS Acquisition, LLC
State: NM

Complaint narrative:
On XXXX XXXX XXXXXX/XX/year> I purchased a car from XXXX at XXXX in XXXX, NM. I put XXXX $ down even though on advertisement it said I only needed XXXX. This was the first red flag of dealer inflating price to benefit himself and this is false advertisement. I signed contract which clearly stated on first page that XXXX XXXX XXXX would take over my contract that same day XX/XX/XXXX and they would now handle my account including all payments. While driving car home, check engine light came on and I notified dealer who said it was no big deal and it was bad gas due to car sitting parked. This car continued to give me issues until it broke down and almost caused an accident on XXXX, less than a month after purchase and 3 days after XXXX XXXX XXXX says they supposedly took over contract. I paid XXXX out of pocket to tow this to a safe place becuase i had no other options. It was then parked from XXXX to XXXX and they refused to pick it up so they could keep charging me more fees. I notified dealer, who is avoiding me and XXXX XXXX XXXX multiple times and they said they would get back to me after speaking with dealer. They waited almost 2 months to pick up car even though I called them several times and reached out to dealer through text, email, and voicemail. They finally picked up car but didnt give me anyway to get it back or they didnt tell me where it was taken. I am afraid this dealer will do the same thing to someone else as he probably already resold this as-is. Even though on contract it stated that we would need to go through arbitration for any disgreements, I wasn't given this right. Now i know the reason why he was avoiding me, is because he modified contract after the fact, and XXXX XXXXXXXX XXXX  should of known there was discrepencies. After securing a copy of my contract from lender, I noticed there was major fraud and misconduct taking place. On initial contract I signed, there was no service contract or additional fees added on, however on contract that XXXX XXXX provided, there are several fraudulent items added on. One of these was a motor or transmission charge of XXXX and another just said additional charge of XXXX XXXX something. Dealer knew car had issues and still sold it with bad intentions and harm. And then he just so happened to add a service contract to coincide with the car issues. This other contract provided by XXXX XXXX also was forged as I only signed the one initial contract I was given on XX/XX/XXXX. After XXXX XXXX XXXX found out about this, they wiped their hands clean and backed out of deal, saying they were never involved in the first place. They also lied and said they didn't recieve contract until XX/XX/XXXX which is false as it should of been cleared with them before finalizing deal. I never recived any paperowork from them ever except bills to my email. This is shady business dealings especially because I lost XXXX on this. Even though on advertisement it says i only needed to put XXXX down for this car. This dealer needs to be held accountable and so do lenders that follow along with this fraud.It has affected me greatly and I am unable to work or go to XXXX due to dealer and lender doing this and not making things right. As well as affecting my credit and opening up legal stress for me that have been caused by this fraud. The main issue is they committed this knowingly and in a vindictive manner as to hurt me and make more money off of me

Company response to consumer: Closed with monetary relief