Consumer complaint received 2024-04-27 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Security National Financial Corp
State: TX

Complaint narrative:
while doing the paperwork on getting the loan when it came towards the info. for weather you add property tax to the loan i advised the loan XXXX XXXX XXXX that i had a v.a. rating of XXXX percent with a unemployable rating which makes me tax exempt but she refused to remove it form my loan and would not listen to me even after i sent a copy of my rating because she wanted to get the loan closed so after they closed the loan they sold the loan to XXXX XXXX which i will contact to see if they will remove the extra fee 's which amount to XXXX per month. the company that she works for is security national mortage XXXX Ascension XXXX floor salt XXXX XXXX UT XXXX XXXX this is the home office she works out of XXXX of the XXXX XXXX tx XXXX to content [ XXXX Mail ] XXXX XXXX Sign OutHome Inbox Contacts Notepad Calendar Switch to the XXXX XXXX XXXX XXXX Mail XXXX XXXX Inbox Drafts Sent Archive Spam Trash Folders Edit + New folder invoices movie Compose XXXX @ ya ... /InboxRE : the property tax on my home XXXX XXXX XXXX XXXX XXXX at XXXX PM XXXX message XXXX XXXX XXXX To : XXXX XXXX XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Disability.pdf Download XXXX Sir I hope you are loving the home, and all is well. 

To recap per VA guidelines and state of Texas = You need to have 100 % rating, you will have taxes until 100 % XXXX and your current VA rating per the VA is at 80 %, please see attached letter you provided to us. 

You may discuss with VA any questions and the county appraisal district, they will make any adjustments when XXXX if the letter reflects 100 %. I hope this helps and to recap. 

Thank you, We are her to help any time XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/year> XXXX PM To : XXXX XXXX XXXX Subject : the property tax on my home XXXX XXXX XXXX XXXX i recall you saying something about if i were XXXX percent XXXX it would remove ; the tax by laws of the state tax code i am XXXX percent XXXX because i do have a unemployable rating which with my XXXX XXXX is considered XXXX percent if i recall you saying something about if i were XXXX percent XXXX it would remove ; the tax by laws of the state tax code i am XXXX percent XXXX because i do have a unemployable rating which with my XXXX XXXX is considered XXXX percent and entitled to such benefits can you please call me to update this please or as to what needs to be some to remove it from my bill XXXX XXXX XXXX Notice XXXX This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner. Thank you. 

WARNING! WIRE FRAUD ADVISORY : Wire fraud and email hacking/phishing attacks are on the increase! SecurityNational Mortgage Company does not send wire instructions or change wiring instructions via email. If you receive an email containing Wire Transfer Instructions, DO NOT RESPOND TO THE EMAIL! Instead, call your loan officer immediately, using previously known contact information and NOT information provided in the email, to verify the information prior to sending any funds. 
es i belive.

Company response to consumer: Closed with explanation