Consumer complaint received 2024-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Reliable Credit Association, Inc.
State: HI

Complaint narrative:
I am filing this formal complaint to address the ongoing and unlawful practices of Reliable Credit Association regarding the reporting of account XXXX XXXXXXXX. Their actions directly violate the Fair Credit Reporting Act ( FCRA ) by continuing to report unverifiable, inaccurate, and outdated information, which has caused significant harm to my credit profile and financial well-being. 

Key Issues : XXXX. Failure to Provide XXXX of Account # XXXX : Despite multiple disputes, Reliable Credit has not provided any documentation or evidence to validate the legitimacy of account # XXXX. Under the FCRA, a creditor must supply specific and verifiable proof of the account, such as signed agreements or detailed account statements. Reliable Credit has failed to meet this requirement and instead relies solely on automated processes like XXXX, which do not constitute a reasonable investigation or verification. 
XXXX. Illegal XXXX XXXX the XXXX of Limitations : Account # XXXX was opened in XX/XX/year>. Per Section XXXX ( a ) of the FCRA, negative information can only be reported for up to XXXX years. It is now well beyond the legal reporting timeframe, yet Reliable Credit continues to unlawfully report this account on my credit file. This is a blatant violation of federal law and has damaged my ability to secure fair credit opportunities. 
XXXX. Inadequate Investigation Processes : Reliable Credits dispute resolution process is entirely insufficient. They rely on XXXX and vague dispute codes instead of conducting a genuine investigation into the accuracy and validity of the account. This demonstrates a lack of accountability and a refusal to follow the FCRAs requirements for resolving consumer disputes. 
XXXX. Harmful Misreporting and Lack of Transparency : Reliable Credits actions have caused undue harm to my creditworthiness and financial standing. I have clearly stated in my disputes that the account is inaccurate, unverifiable, and past the permissible reporting period. Despite this, they have ignored my valid concerns and provided no meaningful response or resolution. 

Requested Resolutions : XXXX. XXXX Deletion of Account # XXXX : I request that Reliable Credit immediately remove account # XXXX from all credit reports where it is being reported. This account is both unverifiable and past the seven-year reporting limit. 
XXXX. Investigation of Reliable Credits Practices : I urge the CFPB to conduct a full investigation into Reliable Credits use of XXXX and their compliance with the FCRA. Their reliance on automated systems in place of real investigations harms consumers and violates federal law. 
XXXX. XXXX of XXXX XXXX Laws : Reliable Credit must be held accountable for failing to verify disputed information, reporting beyond the statute of limitations, and providing inadequate responses to disputes. This pattern of noncompliance demands regulatory action to protect consumers from further harm. 

Reliable Credit Association has failed to uphold its legal obligations under the FCRA, and their ongoing illegal practices must be addressed. I respectfully request that the CFPB take immediate action to investigate and enforce the laws designed to protect consumers. 

Thank you for your time and XXXX, XXXX

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation