Consumer complaint received 2025-02-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Subject : Complaint Regarding the Unjustified Closure of My Accounts by Bank of America Request for Explanation and Resolution Dear Sir/Madam, I would like to file an official complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding the sudden and unjustified closure of my personal and business accounts by Bank of America , without clear explanation or proper notice.

This situation began when I noticed a suspicious transaction on my account while I was in XXXX. Believing it to be fraudulent, I immediately contacted the bank and disputed the charge made at XXXX. However, the next day, I realized that this was not fraud but rather a legitimate purchase made by my partner. I therefore immediately called the bank back to cancel my dispute, and the representative assured me that the cancellation was processed and that everything would return to normal. 

However, to my great surprise and without clear justification, I later discovered that my account had been unilaterally closed. Even worse, my business account was also closed, despite having no connection to this issue. As a result, I now find myself in an extremely difficult situation, unable to process several important payments. 

While I understand that banks have the right to close accounts, I find this decision unjustified and excessive, especially considering that I took all necessary steps to correct the situation as soon as I became aware of the misunderstanding. 

According to the Consumer Financial Protection Bureau ( CFPB ), customers have the right to receive proper notice and an explanation in the event of account closure. Additionally, the Dodd-Frank Act requires banks to treat their customers fairly and transparently. 

Furthermore, on XX/XX/XXXX, I was asked to visit a branch in person to discuss this issue. While there, the representative assured me that everything was fine, that there were no issues, and that a new debit card had been ordered for me. 

However, shortly after, when I contacted the fraud department, I was told that no explanation would be provided regarding the closure of my accounts. This drastic change in communication between different departments at Bank of America is deeply troubling and unacceptable. It is misleading and contradicts the transparency and customer service principles that the bank claims to uphold. 

I find this especially regrettable coming from an institution like Bank of America, which presents itself as a customer-focused bank, advocating values of transparency, trust, and accessibility. Unfortunately, my current experience is in complete contradiction with these principles. 

I want to emphasize that my request is in no way an act of defiance or an unreasonable challenge, but rather a legitimate need for clarification and recourse regarding what I perceive to be an unjustified decision. 

My objective is not a battle of egos, but simply to request the reopening of my account and to reaffirm my legitimate status as a long-standing client who has always complied with banking obligations and procedures. I simply wish to continue my relationship with Bank of America, as I have since opening my account in XX/XX/year>. 

I therefore request the CFPBs intervention to : 1. Obtain a clear and detailed explanation from Bank of America regarding the closure of my accounts.

2. Request a reconsideration to reopen my business account, which is entirely unrelated to my personal account.

3. Ensure that my credit card remains active and usable.

4. Identify any potential legal recourse in case of wrongful action by the bank.

I appreciate your time and attention to my request and remain available for any further information. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief