Consumer complaint received 2026-01-29 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: OneMain Finance Corporation
State: NM

Complaint narrative:
Product : Personal Loan / Debt Settlement Issue Type : Credit reporting ; Debt collection ; Consumer harm Desired Resolution : Disclosure and regulatory review ( no monetary demand ) Complaint Narrative I am a retired consumer who entered a debt-settlement program in good faith to resolve outstanding unsecured debt while on a fixed income. 

I currently have an open account with OneMain Financial that is being reported as past due. In parallel, I entered into a formal debt-settlement agreement with XXXX XXXX XXXX and have been making regular monthly payments into an escrow account for the purpose of settling this obligation. 

Despite my continued monthly payments toward settlement, OneMain Financial continues adverse credit reporting and has declined to engage in settlement discussions or provide clear written criteria for settlement eligibility. When I attempted to dispute credit reporting directly with OneMain, my dispute was declined on procedural grounds without a substantive review of the underlying account or acknowledgment of the ongoing settlement effort. 

At the same time, XXXX XXXX XXXX continues to accept monthly escrow payments but has not provided confirmation that OneMain Financial is actively negotiating, nor disclosed any definitive timeline, criteria, or likelihood of settlement for this creditor. 

As a result, I am experiencing ongoing and escalating credit harm while acting in good faith to resolve the debt. I was not clearly informed at the time of enrollment that continued escrow payments would provide no interim protection from adverse credit reporting, nor that creditors may refuse to engage indefinitely. 

This situation places the consumer in a structurally harmful position where : Payments are being made monthly in good faith, The creditor continues full adverse reporting and collection posture, The intermediary can not compel negotiation or provide clear outcomes, The consumer bears compounding financial and credit damage without transparency or control. 

Given my retirement status and fixed income, prolonged uncertainty and deteriorating credit reporting materially impact my financial stability and well-being. 

Entities Involved OneMain Financial creditor and furnisher of credit information National Debt Relief debt-settlement intermediary receiving escrow payments Requested CFPB Action ( Disclosure-Only ) I respectfully request that the Consumer Financial Protection Bureau : Require OneMain Financial to provide written clarification regarding : Settlement eligibility criteria for this account Whether third-party escrow payments toward settlement are acknowledged in any capacity The basis for continued adverse reporting while refusing settlement engagement Require National Debt Relief to provide written disclosure regarding : Whether OneMain Financial is actively negotiating Known settlement criteria or thresholds, if any Realistic timelines and risks associated with continued escrow payments Review whether consumers, particularly retirees on fixed income, are being placed into debt-settlement programs that expose them to prolonged financial harm without adequate disclosure, transparency, or interim safeguards. 

I am not requesting debt forgiveness or immediate credit reporting changes. I am requesting transparency, written disclosures, and regulatory review to determine whether this structure complies with consumer protection standards. 

Supporting Documentation Available Upon Request Proof of monthly escrow payments Credit report excerpts Correspondence with OneMain Financial Debt-settlement agreement with National Debt Relief END OF COMPLAINT

Company response to consumer: Closed with non-monetary relief