Consumer complaint received 2026-03-18 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: LAKEVIEW LOAN SERVICING, LLC
State: FL

Complaint narrative:
I am submitting this complaint regarding the mishandling and wrongful denial of my FHA Streamline refinance application by Lakeview Loan Servicing. I applied for an FHA Streamline refinance loan on or about XX/XX/XXXX and was actively in the process. As this type of loan has reduced documentation requirements, I relied on the lenders system and guidance to complete any required steps. However, I was never provided with the required loan disclosures within the regulatory timeframe. At no point did the system show any pending tasks or documents requiring my attention, and I was not made aware of any missing information. I later discovered that my loan had been denied. When I contacted the lender for clarification, I was informed that the denial occurred because disclosures were not sent within XXXX days. The loan officer explicitly acknowledged in writing that this was due to a clerical processing oversight. Because the disclosures were never sent, I was never given the opportunity to review or sign any loan documents. Despite this, the lender is now claiming that I failed to sign required documents and is refusing to reinstate or correct the application. Additionally, I was not properly notified of the denial at the time it allegedly occurred. I only became aware of the issue approximately XXXX month later, which prevented me from taking timely action, including reapplying under more favorable market conditions. At the time of my original application, I qualified for an interest rate of approximately 5.125 %. Due to the delay caused by the lenders internal error, market conditions have significantly worsened. While I have been told I can reapply, the current interest rates are substantially higher, which has resulted in a significantly increased cash-to-close requirement that is no longer financially feasible for me. This situation has caused direct financial harm and represents a failure to properly process my application. Given that this was an FHA Streamline refinance, the process should have been straightforward, and the failure to deliver disclosures eliminated my ability to proceed entirely. I believe this may constitute a violation of the Equal Credit Opportunity Act, as I was not given a fair opportunity to complete the application process due to the lenders failure to provide required disclosures. I am requesting that this matter be investigated and that the lender be required to : 1. Acknowledge the internal error that led to the denial 2. Reinstate or reprocess my application under the original terms, including the previously qualified interest rate where applicable, or provide an equivalent remedy 3. Provide a clear explanation of how this error occurred and what corrective actions will be taken I have documentation, including written communication from the lender admitting the clerical error, which I am prepared to provide as supporting evidence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation