Consumer complaint received 2025-08-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: BOEING EMPLOYEES' CREDIT UNION
State: WA

Complaint narrative:
This is my third and final complaint regarding BECUs mishandling of my account and their inaccurate, incomplete, and damaging reporting to the credit bureaus. I have already attempted to resolve this directly with BECU through multiple phone calls, formal disputes, and internal escalations. I have been patient, but BECU continues to disregard its obligations under federal law, leaving me no choice but to escalate this matter not only to the CFPB but also to the National Credit Union Administration ( NCUA ), Office of the Comptroller of the Currency ( OCC ), the Federal Trade Commission ( FTC ), the Washington State Attorney General, and additional oversight bodies if necessary.

Fraudulent Activity and Failure to Honor Disputes This account became compromised by theft-related purchases that I immediately disputed under the Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666. The FCBA requires creditors to properly investigate billing errors, fraudulent charges, and unauthorized use within 60 days. BECU failed to honor this obligation. Instead, I was pushed into a payment program while they continued to report me as delinquent. This is not only a violation of the FCBA but also amounts to furnishing false and misleading information under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2.

I Paid in Full BECU Broke Its Promise Despite these unlawful actions, I acted in good faith. I entered into the payment program, kept my promise, and paid off the full credit card balance in full. BECUs own representatives told me I would not face continued late penalties or derogatory treatment if I honored the agreement. I have now lived up to my side completely. Yet BECU has failed to uphold theirs : they continue to show late marks, charge-off-style reporting, and the misleading statement that the account was closed by credit grantor. This is unconscionable, harmful, and legally indefensible.

Inaccurate and Misleading Reporting BECU is furnishing demonstrably inaccurate and misleading
information to XXXX XXXX and XXXX, including : Multiple late payment notations across XXXX despite the fact that the account is paid in full.

A derogatory charge-off style reporting history inconsistent with my actual payment and resolution efforts.

A damaging remark that the account was closed by credit grantor, which is misleading because the closure was the result of fraudulent circumstances and not consumer mismanagement.

Under the FCRA, furnishers of credit information are legally obligated to report information fairly and accurately ( 623, 15 U.S.C. 1681s-2 ). The law also prohibits the continued reporting of disputed information without conducting a proper investigation. BECU has clearly failed this standard.

Financial, Emotional, and Reputational Harm Because of BECUs actions, I have suffered : A significant drop in credit score, resulting in risk of loan denials, higher interest rates, and the inability to move forward with financial plans.

Emotional distress, XXXX, and loss of sleep from constantly monitoring reports and disputing inaccurate items.

Reputational harm, as I have been contacted by creditors and collections departments over accounts I never opened or charges I never authorized.

I have spent countless hours filing disputes, mailing verification documents, speaking with BECU representatives, and filing multiple CFPB complaints all of which have yet to result in accurate reporting.

Pattern of Noncompliance and Regulatory Concern BECUs refusal to correct inaccurate reporting is not only harmful to me but raises broader concerns of systemic noncompliance with the FCRA, the FCBA, and CFPB standards. If a member can fully pay an account and still face derogatory reporting tied to fraudulent charges, this undermines the integrity of the entire credit reporting
system.

I intend to escalate this matter beyond CFPB to the NCUA ( as BECU is a federally insured credit union ), the OCC, and the FTC for further regulatory scrutiny. I am also considering seeking legal representation to pursue damages under FCRAs civil liability provisions ( XXXX ).

Company response to consumer: Closed with explanation