Consumer complaint received 2023-03-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
i I am Listing My issues that I faced with BOA for line of credit : XXXX. I was told it may take up to 10 weeks maximum to finish the process. In fact, It is taking more than 6 Months and not done. 
XXXX. The Interest rate went up from 2.89 % to 8.87 % because of your delays. 
XXXX. I provided all documents that was required by XXXX and six months later she still looking for more statements! The one she had are old. 
XXXX. Please review the secure message emails between her and I and see how thinks were done incorrectly. 
XXXX. She never answers any of my questions, not even one in those emails. 
XXXX. She never called me back on any of my messages, the XXXX customer service request, and her voice mail. 
XXXX. XXXX XXXX XXXX ( the Manager ) didnt do anything about it it and he was aware of that more than once by your customer service emails. At the end he sent an an email and I reply to him since his email was the same what XXXX requested. 
XXXX. BOA added their name as beneficiary too early in the process and I got a warning letter from XXXX  XXXX ( my mortgage Company ) to change it back and I did. 
XXXX. I was miss treated in this process so bad and it is unbelievable. 
XXXX. I have been BOA customer over 25 years. 
If you need any more information, please let me know and I am sure I forgot some other items. 


XXXX and the BOA Line of a credit team, I am not sure if you all schedule to go back to work today. However, I already told you that 45 days ago XXXX ( My existing Mortgage Bank ) had complained about BOA the beneficiary on my home. This should be changed on the Closing date not 45 days before that and they must be put back XXXX as the beneficiary by the end of business day XXXX, CT XXXX, XX/XX/XXXX. 
I started this process the first week of XXXX ( Six Months ) and I am still not even close to the closing when the interest rate was 2.87 % and now almost 9 %, Please look at your site that says that BOA still waiting for Property valuation BOA Responsible that I even got that by mail 42 days ago from BOA! You see that there is something wrong here! And if anyone check this email chain you will find that I never got an answer to any of my questions or calls, but there is only Doc Requests instead that I provided each single one for six months. 
Here is what you are asking now with my answer to each one : XXXX. XXXX XXXX {$510.00} XXXX account that I pay in full each month. 
XXXX. XXXX XXXX XXXX {$3100.00} all my monthly bills go there each month for the points, and I pay in full each month XXXX. XXXX BANK XXXX {$19000.00} This is my daughter car, I bought it for her and now she is in third year medical school. She is paying this each month since she has a full-time scholarship and, she gets {$17000.00} each semester. 
XXXX. XXXX XXXX XXXX {$1600.00} paid in full 10 days ago and waiting for the car title. 
XXXX. XXXX XXXX XXXX {$47000.00} My mortgage I sent you the last statement at least 4 times. 
XXXX. XXXX XXXX {$470.00} This has been disputed almost 7 years ago, they were corrupt, please see comment on the report and this should be out from my credit report. 

I will end up after this with a payment of {$700.00} a month and I make over {$4000.00} each month. " What is the problem here! '' You have done 2 hard checks on my report because of your loan process delay. 


New email XXXX XXXX, I didn't get any calls from you today as you indicated and my phone with me all day and I received other calls from other people! there must be something wrong with your system because I got the call from XXXX XXXX! BOA I already sent an email to XXXX last week that I am not paying any of these items, It will leave me with XXXX to upgrade my bathrooms!!!! and your interest rate when up from 2.87 % to 8.28 % because it took you over six months and you have not even finished yet! and here is why Here is what you are asking now with my answer to each one : You are people not machines, please understand my point! 
XXXX. XXXX XXXX {$510.00} XXXX account that I pay in full each month. 
XXXX. XXXX XXXX XXXX {$3100.00} all my monthly bills go there each month for the points, and I pay in full each month. 
XXXX. XXXX BANK XXXX {$19000.00} This is my daughter car, I bought it for her and now she is in third year medical school. She is paying this each month since she has a full-time scholarship and, she gets {$17000.00} each semester. 
XXXX. XXXX XXXX XXXX {$1600.00} paid in full 10 days ago and waiting for the car title. 
XXXXXXXX XXXX XXXXXXXX XXXX {$47000.00} My mortgage I sent you the last statement at least 4 times XXXX. XXXX XXXX {$470.00} This has been disputed almost 7 years ago, they were corrupt, please see comment on the report and this should be out from my credit report. 
I will end up after this with a payment of {$700.00} a month and I make over {$4000.00} each month. " What is the problem here! '' You have done 2 hard checks on my report because of your loan process delay. 
If you all want to stop this no sense process, please just say that I am not approved so I can start another refinance from my XXXX XXXX again, please just reply to this email ASAP since you are unable to reach be by phone. 
ADDITIONAL COMMENTS This is my response : XXXX XXXXXX/XX/XXXX, Bank Of America XXXX XXXX XXXX XXXX XXXX, NC XXXX Correspondence received from : Consumer Financial Protection Bureau ( CFPB ) on : XX/XX/XXXX COMPLAINT ID XXXX I have carefully reviewed your correspondent and want to let you know that most of what you said is incorrect. I told XXXX that I am not interested in your line of credit any more 2 months ago. XXXX. Your interest rate was quoted to me as 8.87 % by your rate department not 6.31 % as you stated. XXXX. I was discriminated against in the process by XXXX. XXXX. Please check your phone records! Neither XXXX nor her boss called me ever and never left any message and they never return my calls. Please check the customer service of yours and see that they sent them messages to call me, but they never did. XXXX. You did a second credit check because it took you six months discriminating me in your process. XXXX. My SS award letter from the SS was included and uploaded to XXXX months ago. XXXX. I already refinance my mortgage and got {$130000.00} with 6.25 % interest and received the money already with only my SSN income! XXXX. XXXX disrespected me because I have an accent and she believes that I have no knowledge of anything. As I indicated that she never answer my calls, messages ( please Check our secured messages ) and any of my questions. Basically, she ignored me through the whole process because of my race. XXXX. My credit report over 820 and income from SSN alone XXXX a month and you know that is enough for line of credit of XXXX XXXX. I have been a loyal BOA customer over 25 years and i have five accounts with you. Why was i discriminated against by you loan officer. You need to check and investigate a little farther and you will see the truth. XXXX. I will have to do what needs to be done to get to the bottom of this. 

XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation