Consumer complaint received 2024-06-17 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: AFNI INC.
State: MI

Complaint narrative:
I dispute the entirety of this alleged debt and provide the following : 1. On or around XXXX XX/XX/XXXX I contacted XXXX wireless regarding a billing error. I was double-billed for fees and charges related to mobile phone service and XXXX fixed wireless. Credits totaling {$140.00} supposed to be applied to my account. This includes credits of {$65.00}, {$40.00}, and {$20.00}, as indicated in the attached documents. There should also have been a second credit for {$20.00} that I could not find a confirmation for ; 2. No further notification was provided regarding the credits to my account, leading me to believe that the credits would be applied towards my bill within 1 -2 billing cycles ; 3. An XXXX from XXXX on XXXX XX/XX/XXXX stated a bill was not due until XXXX XX/XX/XXXX, with an immediate balance alleged due of {$280.00} and a {$13.00} XXXX XX/XX/XXXX ; XXXX. My service was allegedly interrupted and suspended due to purported non-payment at the end of XX/XX/XXXX/ beginning of XX/XX/XXXX. However, my service continued to be active through XX/XX/XXXX leading me to believe credits had been applied to my account and the account was current ; 5. I am XXXX and have been recovering from remaining symptoms of XXXX XXXX ( XXXX ) a condition associated with lXXXX XXXX XXXX. My initial XXXX XXXXXXXX was in late XX/XX/XXXX XXXX XX/XX/XXXX. I had two ( 2 ) subsequent XXXX infections thereafter : XX/XX/XXXX, XX/XX/XXXX ; 7. Each period of XXXX was followed by XXXX lasting well over a year. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ; XXXX. I am XXXX. I have had difficulties in renewing XXXXXXXX XXXX used to manage XXXX. My XXXX  symptoms include XXXX XXXX XXXX XXXX XXXX ; XXXX. The combination of XXXX  and XXXX  leaves me with significant XXXX XXXX XXXX XXXX. Each condition on its own results in difficulties XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These challenges are indicative of significant iXXXX XXXX  XXXX. I contacted customer service on XXXX XX/XX/XXXX ; XXXX. The XXXX found my account and transferred me to a customer service agent named XXXX. I informed XXXX that I have been ill due to, a condition associated with lXXXX 

XXXX. XXXX noted the following : ( a ) A payment was made through XXXX  on the account in the amount of {$200.00}. 

( b ) The system was supposed to display a critical message. Instead, it provided a status code which informed Agent do not transfer to recovery, the portion of XXXX operations handling written-off accounts. 

( c ) According to articles on handling disconnected accounts, customers with accounts less than 90 days past due are typically allowed to make future-dated payments. In this instance, financial services would have been able to help reinstate the account ; XXXX. XXXX advised me to contact recovery ( M-F XXXX XXXX ; XXXX ) to answer why the account was sold off so quickly and to set up a new account and service. She also advised, if needed, to contact XXXX XXXX XXXX XXXX  ). 

14. Agent annotated the account before disconnecting. 
15. Upon logging into the XXXX XXXX XXXX, a final bill message shows a due-date of XXXX XX/XX/XXXX, Due on XX/XX/XXXX. This is your final bill. 
16. XXXX XXXX erroneously sent my bill to collections before generating a final bill. 
17. Collection action is premature.

Company response to consumer: Closed with explanation