Consumer complaint received 2025-04-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: REGIONS FINANCIAL CORPORATION
State: TN

Complaint narrative:
To Whom It May Concern, I am writing to formally report a deeply distressing, horrific and discriminatory experience I endured at the Regions Bank branch in XXXX, TN, on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX 

On XX/XX/XXXX, I entered the branch to have a document notarized. While waiting in line, a Caucasian man entered and loudly asked who was driving a XXXX truck parked in a handicap space. When I informed him it was mine, he immediately began XXXX XXXX XXXX, calling me foul names, and making threats in front of multiple staff members and customers. I was in complete shock and afraid for my safety. 

Despite being the target of this verbal and threatening abuse, a female teller who witnessed the entire incident asked me to leave not the man who was yelling profanities and causing a public disturbance. I respectfully asked why I was being asked to leave when I had done nothing wrong. The man continued shouting and making threats, yet he was never once asked to leave. 

When I was finally called up, the man continued to pace in line and look in my direction as the teller and I completed the notarization. He made no attempt to conduct any banking business and seemed to be waiting for me to leave. Fearing for my safety, I called my fianc and begged him to come to the bank immediately. My hands were XXXX XXXX XXXX XXXX XXXX XXXX. XXXX teller eventually told the man to leave, and I was grateful someone finally intervened. However, as I attempted to leave, I discovered the man was waiting for me between the bank doors, as if intending to follow me. Thankfully, my fianc arrived just in time, and we left safely. 

Unfortunately, the date on the notarized document was incorrect, so I returned on, XX/XX/year> to have the error corrected. I was approached by the same teller who had failed to protect me on XX/XX/year>. She told me to wait for XXXX XXXX, even though the teller ( who had previously helped me ) was free. So I complied. 

When XXXX XXXX called me over, I explained that I was there to have the document re-notarized due to an date error by teller. He refused, saying that because I was not a Regions account holder, he could not notarize any documents for me. I explained that I had already confirmed with Regions corporate office and that I am an account holder and may receive notarization services. I mentioned to XXXX XXXX, I was here a few days prior and my document was confirmed that it could be notarized. XXXX XXXX then said, We heard about what happened yesterday, and our manager, XXXX XXXX, told us not to help you. I immediately recognized this as retaliation for the previous days incident a clear violation of my rights and an abuse of power. 

I called corporate again, and a representative confirmed there was no such policy restricting notarizations for POA account holders. He also spoke directly to XXXX XXXX, to make him aware there is no such policy. XXXX XXXX, who became visibly frustrated and continued to act unprofessionally toward me. I decided to approach another teller for help, because it was clearly XXXX XXXX never had any intentions to help me. However, XXXX XXXX followed me from one teller to another, and none of them would assist me. This entire situation felt premeditated. I had called the branch in advance to inform them that the document previously notarized contained an incorrect date and that I would be returning to have it corrected. Despite that, when I arrived, XXXX XXXX specifically stated that my document could not be notarized even though he clearly knew who I was and had full knowledge of the situation. This was not a misunderstanding ; it was targeted. The staff at the branch appeared intent on humiliating me a second time, following the traumatic experience I had endured just a few day before. 

Their actions were not only unprofessional but clearly retaliatory. When I was previously harassed by a man in the lobby who was shouting profanities and making threatening gestures a XXXX  teller told me to leave, despite the fact that I was the victim. I firmly stated that I would not leave and asked why she wasn't directing that same order to the man who was actively being aggressive and creating a public disturbance. Her failure to address his behavior while attempting to remove me was an unmistakable act of XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Suddenly, XXXX XXXX told me, You need to leave, or Im calling the police. I was stunned and completely lost for words. I had not raised my voice, made threats, or disrespected anyone. I asked him calmly why he would do that, simply for requesting service and clarification on a non-existent policy. He repeated the threat to call the police and began walking behind me as I left something that made me feel humiliated, confused, and XXXX XXXX He threaten to call the cops three times as I stood waiting to be assisted by another teller. The young lady who made the error and notarized my document two days prior wouldn't even assist me when I asked her for help. 

This experience has left me emotionally distressed, completely humiliated, afraid for my safety, and questioning why I was treated this way. I believe I was the victim of both XXXX XXXX XXXX and I am calling on Regions Bank to launch a full investigation into the conduct of XXXX XXXX, XXXX XXXX, and the 3 other Region 's Bank tellers who was also apart of this incident.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation