Consumer complaint received 2024-04-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
This is a second complaint to the first complaint that was already filed with your company regarding that of the credit bureau, Experian. Therefore, the complaint issue is that Experian as a credit bureau is denying my wife, and I are rights as consumers as there is inaccurate information on both my wife 's credit report and my credit report regarding a XXXX XXXX and XXXX XXXX bankruptcies. 
In relation to Experian, there has not been any representatives within this credit bureau ( company ) that has been able to provide any type of answer relating to the " Improper Involuntary Bankruptcy Cases '', ( XXXX  XXXX and the XXXX ) that does not belong on either of our credit reports due to the attorney 's firm fraudulently and erroneously mishandling the paperwork for both of these bankruptcies. Additionally, I have asked numerous times from different representatives within Experian that I have talked to, on how to upload supporting documents for these XXXX bankruptcies, the XXXX  XXXX and the XXXX  XXXX, but have never been able to receive any answer from Experian. Besides that, by what the attorney 's firm, XXXX XXXX  XXXX created in this situation by doing it in a fraudulent and erroneous manner ; it ended up leading me to becoming a victim of identity theft. Therefore, as I received verification from the IRS that they had received XXXX tax returns for the XXXX Tax Year, which ended up leading me to being audited from the IRS for that tax year. Additionally, in relation to Experian, the representatives within their special services section ( Special Handling Section ) did not and/or has not done their " due diligence '' in regard to either one of these bankruptcies, the XXXX  XXXX or XXXX  XXXX, as they have not done the research that was needed to be done in relation to these " Improper Involuntary Bankruptcy Cases ''. ( Additionally, a representative by the name of XXXX within the Special Handling Section/Fraud Section provided me a verbal answer that both of these bankruptcies, the XXXX  XXXX and XXXX would be removed from my credit report, however, as to this day, the XXXX of XX/XX/XXXX, has not been removed from either of our credit reports. Thus, making it very frustrating and annoying that Experian is denying our consumer rights on our credit reports. ) The supporting documents were all uploaded and sent to Experian ; however, the Special Handling Section/Fraud Section within Experian did not do any research into any of the documentation that has been sent to them. Furthermore, Experian is ignoring the supporting documentation that has been sent from these bankruptcies as I have received a prior notice from Experian that they were not willing to remove these XXXX  XXXX or XXXX bankruptcies that have been stated as, " Improper Involuntary Bankruptcy Cases ''. Not only that but proving that Experian did not do any research into the surrounding information on either of these, the XXXX  XXXX or XXXX bankruptcies that was done on a fraudulent basis with the attorney 's firm, XXXX XXXX XXXXXXXX, and therefore, creating me to become a victim of identity theft with the IRS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation