Consumer complaint received 2025-03-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Dear Consumer, XXXX XXXX XXXX, I am writing to file a formal complaint against XXXX XXXX XXXX concerning the inaccurate reporting of my mortgage payments, which has adversely affected my XXXX XXXX and financial opportunities. 
Background : On XX/XX/year>, I purchased a home and secured a mortgage with XXXX XXXX XXXX. Due to the substantial closing fees, taxes, and other charges, I encountered financial difficulties in the initial months. Consequently, I contacted XXXX in XX/XX/year> to discuss a temporary payment arrangement. We agreed upon a bi-monthly payment plan from XXXX to XX/XX/year>, during which I adhered strictly to the agreed terms, ensuring all payments were made timely and in full. 
Issue : Despite honoring the payment arrangement, XXXX reported these payments as delinquent to the credit bureaus. This erroneous reporting led to a significant drop in my XXXX XXXX, plummeting to approximately XXXX. Consequently, I have faced : Denial of a mortgage refinancing application, which was crucial for managing my financial obligations more effectively.Consumer Finance.gov Rejection of a student loan application, essential for funding my clinical rotation in graduate school. 
Attempts to Resolve : I have made multiple attempts to rectify this issue directly with XXXX : On XX/XX/year> and XX/XX/year>, I contacted their customer service department to dispute the late payment reporting. Despite providing evidence of the agreed payment arrangement and proof of timely payments, my request for correction was declined. 
I submitted a written dispute to the credit bureaus on XX/XX/year>, including all supporting documentation. The bureaus responded that the information was verified as accurate by XXXX, leaving an erroneous delinquency on my record. 
Impact : The incorrect delinquency notation has severely impacted my financial standing : My XXXX XXXX has suffered a substantial decline, limiting my access to credit facilities. 
The denial of my student loan application jeopardizes my educational and professional advancement. 
The inability to refinance my mortgage has imposed additional financial strain due to higher interest rates. 
Requested Resolution : I respectfully request the Consumer Financial Protection Bureau 's intervention to : XXXX. Investigate XXXX XXXX XXXX ' reporting practices concerning my account during the agreed payment arrangement XXXX XXXX XXXX. XXXX XXXX to correct the inaccurate delinquency reports to the credit bureaus. 
XXXX. Ensure that my credit reports are updated to reflect the accurate payment history, thereby restoring my XXXX XXXX. 
XXXX. Implement measures to prevent such occurrences in the future, safeguarding consumers from similar issues. 
I have attached copies of the payment arrangement proof of payments made, and the credit bureau dispute responses for your reference. 
Thank you for your attention to this matter. I trust in the CFPB 's commitment to ensuring fair and accurate credit reporting practices and look forward to a prompt resolution. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation