Consumer complaint received 2025-11-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
XX/XX/XXXX received notification from a XXXX that the check given to them had insufficient funds from my checking account. My husband and I checked only to find money had been taken from the account over a period of XXXX weeks. We attempted to speak with a Wells Fargo ( WF ) representative on XXXX. We were disconnected 3 times by XXXX representatives but did manage to get the name XXXX XXXX XXXX whose name was on a XXXX account that showed on our account. 
XX/XX/XXXX My husband and I went into the WF XXXX branch and worked with banker XXXX XXXX. We closed the compromised account ( XXXX ) and opened a new checking account. She also removed a telephone number that we never had. In addition we filed a fraud report under my husbands name ( XXXX XXXX ) ( Claim # XXXX ) for the amount totaling XXXX. 
Checking Account XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXg XXXX XX/XX/XXXX {$1500.00} Online transfer from Everyday Checking XXXX Savings Account XXXX XX/XX/XXXX {$1600.00} Online transfer to Everyday Checking XXXX On XX/XX/XXXX WF sent a denial letter for the claim. 
On XX/XX/XXXX the investigation was escalated due to the denial. I filed a police report with the XXXX NJ Police Department. I went to XXXX XXXX branches and received a document of the account activity that belongs to my husband. My husband received an Experian Credit Report. 
XXXX XXXX, XXXX XXXX pages of XXXX printout emailed XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) We were advised by XXXX XXXX XXXX XXXX Supervisor to send documentation to XXXX. XXXX stated she would coordinate with dispute team to ask what documents are required of us. 
On XXXX XXXX, XXXX WF closed the case. 
On XXXX XXXX. XXXX I filed a claim in the XXXX WF branch with banker XXXX XXXX, for unauthorized transactions on my account ( Ref. # XXXX ). 
On XXXX XXXX, XXXX5 WF sent a letter closing the case. 
XXXX XXXX XXXX my husband received a XXXX  report XXXX XXXX. XXXX my husband received an XXXX  report On XXXX XXXX, XXXX at the XXXX WF branch with banker XXXX XXXX, I appealed the denial and filed a claim for unauthorized transactions on my account ( Ref # XXXX ) On XXXX XXXX, XXXX WF closed the case but stated in the letter they needed XXXX ) Are the reports pertaining to any of Wells Fargo accounts? XXXX ) Are there any suspicious activities on your consumer report? 
XXXX XXXX, XXXX XXXX I met with XXXX XXXX XXXX XXXX He pulled up a spreadsheet he received from WF where he highlighted suspicious activity that occurred at XXXX each time from accounts in XXXX XXXX XXXX spots XXXX XXXX XXXX XXXX XXXX Detective XXXX stated his intention next to reach out to the County Prosecutor and Financial Crimes Investigator, serve subpoenas with the assistance of police in XXXXXXXX XXXX XXXX XXXX to the accounts showing receipt of money from my account. He offered to speak with anyone from Wells Fargo. 
On XXXX XXXX, XXXX at the WF XXXX XXXX, I met with XXXX XXXX to file another appeal ( XXXX ). 
On XXXX XXXX, XXXX WF closed the case again. 
On XXXX XXXX, XXXX at the WF XXXX branch, I met with banker XXXX XXXX XXXX and filed another appeal ( XXXX ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation