Consumer complaint received 2025-04-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Wells Fargo is misleading customers in thinking that we have a 1 day grace period to cover item with insufficient funds. Wells Fargo 's customer service is uneducated about the banks practices or policies and have no clue about the implication of those fake policies. My rent check was returned for the second time causing me {$400.00} in damages on days when my balance was more than enough to cover the check that was returned. The checks were returned on the same days that my direct deposit hit my account and my balance was positive. Wells Fargo alleges that we have a 1 day grace period. Normally the bank would send a text message, or an email alerting you that you have an item that needs to be covered. The first time my check was returned, no alerts were sent. I only got notified after the return. This time, I noticed that my greedy landlord processed my check on Sunday instead of Monday, so it hit my account Monday instead of Tuesday when my Direct deposit comes in. Wells Fargo did not even alert me but I saw it on Monday. I called the bank yesterday XX/XX/year> and was assured by XXXX different people that I had until today XX/XX/scrub>XXXX XXXX XXXX XXXX My deposit comes around XXXX XXXX XXXX. So They assured me that I was covered. I asked them repeatedly if the calls were recorded in case Wells Fargo goes against the information I was given. So please listen to those calls. When I pointed out to the XXXX XXXX that this had happened before and when I called to find out why, I was told to call in advance, she told me that the grace period is only applicable if the item is paid. That doesn't make sense. Why would I care about a grace period if the item is paid. That gives me 60 days before any action and closure. The 1 day grace period means fund your account or the item is returned. It's an ultimatum! 
So today XX/XX/year> Wells Fargo returned my rent at XXXX XXXX  instead of XXXX XXXX and my direct deposit came in at XXXX XXXX Wells Fargo even lied in the email saying that my balance was {$00.00} at the time of the return. it was about {$1100.00} and is now almost {$2500.00} more than enough to cover the {$2100.00} check. My landlord greedy landlord charges $ XXXX return fee + a whooping {$150.00} in late fee. {$200.00} that I needed to cover XXXX bills : my electricity, my phone bill and my internet because I work from home sometimes. I'm barely making it. Wells Fargo can see that I'm constantly moving funds out of my XXXX to pay my rent and bills and now you are contributing to my hardship with your lies and your fake grace periods. STOP! You are already cutting corners to get NSF. Last month I got a notice on my phone that I was short less than {$50.00}, I deposited the funds at an ATM before XXXX XXXX yet you charged me {$34.00} for that item. When I called and told the XXXX I had my receipt for the deposit with date time and balance, she switched and lied, saying some other item posted before. Nonsense! PLEASE DO BETTER! DON'T OFFER A GRACE PERIOD IF YOU CAN'T HONNOR IT. DON'T RETURN ITEMS WHEN FUNDS ARE COMING IN ON THE SAME DAY AND MOST IMPORTANTLY TRAIN YOUR CSRS SO THEY CAN STOP LYING TO CONSUMERS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation