Consumer complaint received 2023-11-29 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Block, Inc.
State: MO

Complaint narrative:
I have been trying to use my cash app for many years now. Last week I was on my facebook page and a XXXX XXXX sent me a friend request. I accepted it and the next thing I know this profile asked me if i needed XXXX dollars? I said yes and asked where these funds would be coming from! I was told FEMA funds. I was asked if I have cash app and what my cash tag is? I sent XXXX XXXX my XXXX XXXX. Next thing I know I receive a screenshot from my cash app profile! What I mean is someone took a screenshot of my XXXX pending cash app deposit and the screenshot showed they were logged into my account. This XXXX XXXX sends me a message on messenger saying the funds are actually from a cash app business account. This raised my suspisions. Cash app tells me I have to verify my account to receive my XXXX dollars. XXXX tells me I have to send XXXX dollars to receive my deposit. I asked if the funds are actually coming from an account of mine? I get back on my facebook page and this XXXX XXXX profile was posting on my page, in my story line, and the screenshot from my cash app account was already posted on my storyline with the song this is how we do it! Next thing I know posts start showing up on my page showing receipts for XXXX, XXXX, XXXX, XXXX, up to XXXX sent from my cash app account to people I do not know. And this XXXX XXXX profile is telling people to get in touch if they want some of my money! I blocked the XXXX XXXX profile who I am 99.9 % sure is actually XXXX XXXX and XXXX XXXX! XXXX XXXX and XXXX XXXX have been fraudulently using my accounts for way to long. XXXX actually died a year or two ago. A month or two ago I ran into XXXX XXXX and he told me about a program helping people. A XXXX XXXX XXXX is who showed up on my messenger and XXXX. I was told I qualified for XXXX just had to pay XXXX so I blocked the profile which again I believe was XXXX XXXX and XXXX XXXX fraudulently using my accounts. So I am in constant contact with cash app through this and I told my cash app support I also have $ XXXX, $ XXXX, $ XXXX and others. Cash app tells me they will not grant me access to my XXXX XXXX or my XXXX XXXX, or XXXX XXXX for security resaons! While in my cash app I went to the search window and found XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and sent multiple messages to XXXX and XXXX and the support page in my cash app. Still no response about any of the other accounts. Why would I not be able to use my cash app accounts? When I downloaded my cash app in 2021 on a new phone of mine my cash app greeted me as XXXX XXXX! Nothing was done and still isn't! I want this fraudulent use of my accounts stopped! I have filed hundreds of reports with the CFPB and never received any refunds! I hope this is not another waste of my time with ths cfpb! Why have never received a refund when the cfpb claims it pays back money stolen to consumers?

Company response to consumer: Closed with explanation