Consumer complaint received 2026-02-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: FL

Complaint narrative:
Sales Conduct at XXXX XXXX of XXXX located at XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX on XXXX XXXX I visited the dealership over the weekend to purchase a vehicle that I had seen advertised online. After completing a test drive with the salesperson, we sat down to review pricing. The sticker price was roughly {$35000.00}. However, after fees, taxes, and additional charges the out-the-door price was around {$44000.00}. I told the salesperson that we were far far apart in numbers and I was ready to leave. Then he asked whats your comfortable number? I said my comfortable OTD number is {$30000.00}. I also informed him that I have seen similar vehicles advertised online near that price point and I have proof. The salesperson wrote " {$30000.00} OTD '' on the same offersheet with HUGE NUMBERS and took it to his manager. He later returned with the offer paper signed with the word ( today ) on top of the signature, and said the manager agreed to the $ XXXX. BUT only if I signed that same day. So I agreed and signed, along with a credit authorization form. And I emphasized that I want the application to be submitted to XXXX XXXX along with Nissan finances. Since I have other loans with XXXX. And the salesperson assured me it will be submitted to XXXX. Despite my excellent credit history, after the hard inquiry was run on my credit, the salesperson returned with his head down and said sir Im so sorry but my manager is not gon na honor his word and the price is now {$38000.00}. I couldnt believe my ears. So I went to the manager I requested a clear explanation for the change, he failed to provide one. Instead, he responded and said What do you think, Im going to let you steal the car from me? So I asked why my credit had been run if the agreed price was not going to be honored. He shrugged his shoulders and said I was confused, in a very sarcastic way. thats when I knew this was a trap. Running a hard credit inquiry creates an obligation to the purchase. Then signs of hostility started showing on his face, I felt unsafe so I began recording the interaction and asked him to repeat his statement that he was confused He immediately became friendliER once he saw the camera at that point he threatened to call 911. The situation further escalated when he threatened to contact my employer and have me fired, claiming he knew my boss because I was wearing my work uniform. At that point, I ended the recording and my visit. The next Monday I made a phone call to space Coast only to findout an application under my SSN was never submitted so now I cant buy a car even if I want to unless I do a second hard inquiry pull on my credit further damaging it or buy a car though that dealership. Made a second phone call to the main HR department of the dealer which is XXXX XXXX of homestead, left a voicemail and 2 emails and got absolutely zero respond. Attached is a video of the interaction involving the misleading and the threats. XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation