Consumer complaint received 2025-02-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Selene Holdings LLC
State: CA

Complaint narrative:
Your Name : XXXX XXXX Your Address : XXXX XXXX XXXX XXXX XXXX  XXXX Your Phone Number : XXXX, XXXX Your Email Address : XXXX Loan XXXX Mortgage Servicer Name : XXXX XXXX, XXXX funding XXXX Shellpoint Servicer Selene finance XXXX Against Selene finance XXXX Loan Modification Terms Issue Summary : I am filing this complaint against Selene finance XXXX to failure to correct XXXX missing payments and unfair and potentially unlawful practices regarding my loan modification offer. 
Instead of offering a modification that improves affordability, my lender has : Increased My Interest Rate and Monthly Payment My existing mortgage interest rate is XXXX %, but the modification increases it to XXXX  % instead of reducing it. 
This results in a monthly increase of over {$XXXX}, violating the basic principle of loan modifications, which should lower payments. 
Modifications should aim to reduce payments by at least {$XXXX} per month under standard guidelines. 
Failure to Provide Proper Documentation of XXXX XXXX The servicer has not provided a valid chain of title proving their right to modify or collect on my loan. 
The recorded assignment history is incomplete, and no recorded assignment to Selene finance has been provided. 
Without proper documentation, the servicer may not have the legal authority to modify or enforce the loan. 
Errors in the Modification Agreement The agreement wrongfully includes the name of an individual who was never a borrower on the loan. 
This creates legal inconsistencies and could lead to issues enforcing the modification in the future. 
Questionable Notary Requirement Previous loan modifications did not require notarization. 
The new requirement for notarization raises concerns about whether the servicer is attempting to use the notarized document as a means to establish ownership of the loan improperly. 
Steps I am Taking to Resolve This Issue I have submitted a formal written dispute to XXXX XXXX requesting correction of these issues. 
No sufficient response has been provided I am now seeking CFPB assistance in ensuring my servicer complies with all relevant laws and guidelines. 
Relief Sought : I request that HUD and CFPB investigate and intervene to ensure that : The modification terms comply with fair lending and hardship assistance rules, including ensuring that my payment is reduced rather than increased. 
The servicer provides full documentation proving their legal right to modify my loan, including a complete, recorded chain of title. 
The errors in the modification agreement are corrected, including the removal of the unauthorized borrower 's name. 
The servicer does not use the notarized modification as a way to claim ownership of the loan improperly. 
Supporting Documents : I can provide Loan Modification Agreement ( with unfair terms ) Prior Loan Documents ( showing original terms ) Incomplete Assignment History ( showing missing transfers ) Formal Dispute Letter Sent to Servicers Servicer 's Response I respectfully request the CFPB to investigate this matter and ensure that my servicer follows fair lending practices. Thank you for your attention to this urgent issue.

Company response to consumer: Closed with explanation