Consumer complaint received 2026-01-20 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't temporarily delay making payments
Company: Ascent Holding Co
State: PA

Complaint narrative:
CFPB Complaint Against Ascent Funding , LLC ( Serviced by XXXX XXXX XXXX XXXX ) Company : Ascent Funding , LLC Servicer : XXXX XXXX  XXXX Account Number : XXXX Consumer Name : XXXX XXXX -- - What is the issue? 

Unfair, deceptive, and abusive loan servicing practices ; denial of medical hardship forbearance ; predatory interest capitalization ; failure to act in good faith. 


-- - Complaint Narrative I am submitting this complaint against Ascent Funding , LLC, serviced by LXXXX XXXX XXXXXXXX, for unfair, deceptive, and abusive acts and practices ( UDAAP ) in connection with my private student loan. 

I requested a temporary hardship forbearance due to a serious medical illness that significantly impaired my ability to work and earn income. I timely notified the servicer and submitted medical documentation from my doctor confirming the seriousness of my condition. 

Despite clear documentation and good-faith communication, XXXX XXXX denied my forbearance request, stating only that my account had exhausted all allotted hardship time, without considering my current medical emergency or offering any reasonable alternative. This denial was mechanical, arbitrary, and made without meaningful review. 


-- - XXXX and XXXX XXXX Practices XXXX XXXX servicing practices are financially abusive : 1. Interest capitalization : Unpaid interest is added to the principal balance, and Ascent then charges interest on that capitalized interest, causing the balance to grow even while payments are made. 


2. Debt entrapment : This structure makes it extremely difficult for borrowers to repay the loan in full and results in paying interest on interest, a practice that disproportionately harms borrowers experiencing hardship. 


3. Failure to provide reasonable accommodation : Ascent refused to grant even a short-term, medically necessary forbearance while continuing to accrue and capitalize interest, worsening my financial condition during a health crisis. 


4. Lack of good-faith review : No individualized hardship analysis was performed despite medical documentation. The servicer relied solely on an internal policy limit rather than borrower circumstances. 




-- - Why This Violates Consumer Protection Standards Ascent Fundings actions constitute : Unfair practices : Causing substantial consumer injury that is not reasonably avoidable and not outweighed by benefits. 

Abusive practices : Taking unreasonable advantage of a borrowers medical vulnerability. 

Deceptive servicing : Promoting hardship assistance while effectively denying meaningful access when borrowers need it most. 



-- - Resolution Requested I am requesting that the CFPB require XXXX XXXX to : 1. Grant a XXXX medical forbearance 2. Suspend all interest accrual and capitalization during this period 3. Waive all penalties, late fees, and adverse credit reporting during the forbearance 4. Provide a corrected repayment schedule in writing 5. Conduct a full compliance review of this account and Ascents hardship-forbearance policies This request is temporary, reasonable, medically necessary, and fully documented. 


-- - Additional Statement I am not refusing to repay my loan. I am requesting humane, lawful, and fair treatment during a serious medical hardship. XXXX XXXX refusal to provide relief while continuing to compound interest is predatory and unconscionable, and it undermines the purpose of hardship programs.

Company response to consumer: Closed with explanation