Consumer complaint received 2019-07-31 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Problem getting your free annual credit report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Original CFPB number : XXXX filed on XXXX. CFPB system would not allow me to add or attach documents in ( PDF, Image or JEP ) ; so I have to create a new complaint. I was apart of the Equifax Breach in XX/XX/XXXX. I put a freeze on all three credit reports. XXXX and XXXX provide my credit report but Equifax never sent my credit report to me after several attempts in XXXX. See proof of communication via email between myself and Equifax on issue of ; not having credit report, and freeze. I XXXX XXXX requested my Equifax credit report to utilize against XXXX XXXX to obtain information and to review what had a changed on my credit report. The reason for the request because information was changed on the two other reporting agencies XXXX XXXX and XXXX. When I requested my report and Equifax did not notify me of the breach n XX/XX/XXXX ; and I could not download my credit report and when I requested my credit report ; Equifax refuse to respond back to my inquiry for my report instead the respond back regarding my freeze. This all took place in XX/XX/XXXX. Re : Equifax Fraud Alert Successful, XXXX, XX/XX/XXXX at XXXX XXXX. PrintRaw message, XXXX To : XXXX Cc : XXXX XXXX XXXX XXXX Still to this date Equifax has not sent my Credit Report as of XXXX. Equifax, online service will not allow me to order or put in my information for a credit report. Please send me my Equifax credit report, I will also file a complaint with the United States Government regarding this matter. Thank you, XXXX XXXX, XXXX XXXX XXXXXXXX XXXX, XXXX, Texas. On Wednesday, XX/XX/XXXX, XXXX XXXX XXXX, XXXX XXXX wrote I still havent received my credit report. Now, Why is that? Do I need to contact the United States Federal Government for Consumers.I received my Credit Report already from XXXX XXXX and XXXX the same time I requested my Credit Report from Equifax. Please send my credit report for XXXX A.S.A.P. Thank You, XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas on XX/XX/XXXX, XXXX wrote : Subject : Equifax Fraud Alert Successful To : XXXX Date : Sunday, XX/XX/XXXX, XXXX XXXX. Dear XXXX XXXX, This email confirms that we have successfully added an initial one-year fraud alert or XXXX XXXX alert to your Equifax credit report. To request a free copy of your credit report online, please visit http : //www.equifax.com/fcra. You may also request your free disclosure by calling ( XXXX ) XXXX. Equifax will forward your initial one-year fraud alert or XXXX XXXX alert information to the other two nationwide credit bureaus, eliminating the need for you to contact them directly. If you do not receive a notification within 7 business days from XXXX or XXXX that they have added an alert on your credit reports, please contact them directly using the following contact information : XXXX, XXXX. XXXX XXXX, XXXX, PA XXXX : ( XXXX ) XXXX or XXXX. XXXX, XXXX. XXXX XXXX, XXXX, TX. XXXX : XXXX XXXX XXXX XXXX or XXXX. Thank you for giving Equifax the opportunity to assist you. Equifax Information Services LLC. Under the Fair Credit Reporting Act ( FCRA ) you have specific rights when you are, or believe you could be, the victim of identity theft. For more information, please click the following link : http : XXXX. Please do not reply to this email, as this message is system-generated. Now, on XXXX, I have found out that I am apart of the 'XXXX XXXX XXXX '' Breach.. What is going on in the " World ''? Consumers personal information is not safe by companies we trust to protect our personal and private information.

Company response to consumer: Closed with explanation