Consumer complaint received 2025-03-23 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
This new complaint against Citibank is not to be confused with prior identical complaints. This issue is or has been an ongoing illegal and unethical matter thats been addressed with several complaints with the department of consumer affairs, the Federal trade commission, the XXXX and the department of banking and insurance with each individual complaint being slightly different but with more illegal activity then the next. This company, Citibank was informed in an XX/XX/XXXX letter of cease and desist of any further communication with me. This letter, as per the FCRA was sent certified mail with signature delivery confirmation received as proof of delivery. Since then, this company responded on XX/XX/XXXX of receipt of such demand and would no longer contact you, this includes calls to your home, work, and cell phone numbers as well as text messages, letters and emails. Since this time, several more attempts by Citibank to contact me through letters and emails have continued. This, being in violation of my demand to cease and desist letter, with information as Pursuant to the Federal Fair Debt Collection Practices Act ( 15 USC 1692c ). This Federal statute grants me the consumer rights of protection against such violations and illegal contact by Citibank. Although Citibank received this demand on XX/XX/XXXX Citibank has over and over violated the Federal Fair Debt Collection Act so stated. As a result, several complainants with the department of consumer affairs have been filed each time a violation has happened, including one just filed on XX/XX/XXXX due directly to receiving a letter of attempted collection of an alleged debt. That complaint # is XXXX. Several other complaints ( see attached written down case # s and dates associated ) in attached pics. Ive also filed complaints with the Federal Trade Commission, two ( 2 ) with most recent case # XXXX. Other past complaints Ive reached out to for assistance were the department of banking and insurance back XX/XX/XXXX and with the XXXX case # XXXX. Recently, on XX/XX/XXXX I received an unsolicited email AGAIN from Citibank as related to this same ongoing issues of attempts to contact me as related to an alleged debt Ive already sent cease and desist letters in XX/XX/XXXX, filed numerous complaints with the CFPB, the FTC, the department of banking and insurance and the XXXX without any relief or accountability to be taken against Citibank by any of the several government agencies if listed above. My rights under the Federal law as to the Federal Fair debt collection act for consumers has been violated over and over without relief. Ive filed so many complaints with government agencies that are tax funded to protect consumers like me that due nothing to illegal practices of companies like Citibank who suffer no consequences at all. After receiving another email today, XX/XX/XXXX from Citibank as to collections to an alleged debt Ive already demanded a cease and desist in a certified letter, filed numerous complaints but still to date, receive these unwarranted, unsolicited emails from Citibank over and over. Im filing this new complaint directly related to the email I received, which is illegal activity from today XX/XX/XXXX. Today, Im writing another cease and desist letter to Citibank, see attached and will send certified mail, delivery confirmation on XX/XX/XXXX AGAIN along with there already acknowledging in past letters they provided of not contacting me further but to date, continues to do so and violate my federal consumer rights

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief