Consumer complaint received 2024-12-17 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: NCB Management Services Inc.
State: MI

Complaint narrative:
Subject : Complaint Regarding Debt Validation and Alleged Violations of Consumer Protection Laws Dear Consumer, Financial Protection Bureau, I am writing to formally lodge a complaint against NCB Management Services , Inc. for their handling of an alleged debt, which I believe has resulted in multiple violations of my rights under federal consumer protection laws, including the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ).

Failure to Validate Debt On XXXX XXXX, I requested validation of the alleged debt in accordance with my rights under 15 U.S.C. 1692g of the FDCPA. This statute mandates that a debt collector, upon receiving a consumers request, must provide sufficient documentation to substantiate the validity of the debt before continuing any collection efforts. Despite my request, NCB Management Services , Inc. has failed to supply any documentation validating the debt.

Improper Reporting to Credit Bureaus Contrary to FDCPA requirements, NCB Management Services , Inc. reported this unverified debt to credit reporting agencies, negatively impacting my credit score. Under 15 U.S.C. 1692e, debt collectors are prohibited from employing deceptive or misleading practices, including the reporting of unsubstantiated debts. Reporting a debt without validation is a clear violation of these provisions. 

Lack of Authorization from the Original Creditor Moreover, it appears that NCB Management Services , Inc. did not provide documentation from the original creditor authorizing the transfer or assignment of the debt to a third party. The FCRA mandates that any information provided to credit bureaus must be accurate and verifiable. NCB Management Services , Inc.s failure to furnish documentation confirming their legal right to collect or report this debt raises concerns regarding their compliance with 15 U.S.C . 1681s-2 ( a ).

Applicable Laws The actions of NCB Management Services , Inc. appear to contravene the following federal statutes : Fair Debt Collection Practices Act ( FDCPA ) : Requires debt collectors to validate debts and prohibits deceptive practices, including reporting unsubstantiated debts to credit bureaus.

Fair Credit Reporting Act ( FCRA ) : Obligates entities furnishing information to credit reporting agencies to ensure its accuracy and mandates proper verification of consumer information.

Request for Bureau Action I respectfully request that the Consumer Financial Protection Bureau initiate an investigation into the conduct of NCB Management Services , Inc. to determine whether their practices are in compliance with federal law. Additionally, I request assistance in ensuring the removal of any negative credit reporting associated with this unvalidated debt.

I believe the actions described above warrant regulatory scrutiny to prevent further harm to consumers. Please inform me of any further documentation or evidence needed to support my complaint. 

Thank you for your attention to this matter. I look forward to your prompt response and any updates regarding the status of your investigation. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation