Consumer complaint received 2025-01-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Subject : Follow-Up Complaint : Experians Gross Negligence, Intentional Misconduct, and Systemic Violations of the FCRA Dear Consumer Financial Protection Bureau , I am submitting this urgent follow-up to my complaint against Experian, initially filed on XX/XX/XXXX. Experians response to my complaint is not only inadequate but also riddled with deliberate obfuscation and continued violations of the Fair Credit Reporting Act ( FCRA ). Their behavior is beyond negligent ; it is willful misconduct that has destroyed my financial stability, professional opportunities, and overall quality of life. 

Experians Inadequate Response and Call Center Failures In Experians interim response, they suggested that I call their toll-free number for further assistance. This is an insulting and disingenuous suggestion, given my experiences. In the year XXXX alone, I called Experians toll-free number nearly XXXX times ( without exaggeration ), and not once was I able to reach a human representative. 

Experians automated system creates an insurmountable barrier to resolution, effectively denying consumers any opportunity to address their concerns. This is not a technical issueit is a deliberate strategy to suppress consumer complaints and evade accountability. 

Furthermore, during my two-week ordeal in late XXXX, Experians specialists were contacting me while simultaneously denying that Experian was refusing to verify my identity. I have attached screenshot evidence documenting Experians misconduct. Their denial of these verifiable facts demonstrates a willful disregard for their legal obligations. 

Violations of the FCRA Experian has flagrantly violated multiple provisions of the Fair Credit Reporting Act ( FCRA ), including but not limited to : 1. Failure to Conduct Timely Investigations 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : Requires a credit reporting agency to conduct a reinvestigation and provide results within 30 days of a dispute. Experians failure to resolve my identity verification issue and its ongoing refusal to provide clear communication demonstrates blatant noncompliance. 



2. Failure to Provide Consumer File Disclosures 15 U.S. Code 1681g ( a ) ( 1 ) : Mandates that consumers must have access to all information in their file upon request. Despite numerous requests, Experian has failed to provide complete and accurate information. 



3. Failure to Maintain Maximum Possible Accuracy 15 U.S. Code 1681e ( b ) : Requires credit reporting agencies to maintain procedures ensuring the maximum possible accuracy of consumer reports. Experians repeated identity verification failures and mishandling of a merged credit file clearly violate this provision. 



4. Failure to Provide Notice of Adverse Actions 15 U.S. Code 1681i ( a ) ( 6 ) : Requires timely notification of investigation results and explanations for any actions taken. Experians refusal to provide written explanations of their refusal to verify my identity constitutes a direct violation. 



5. Unlawful Denial of Credit File Access 15 U.S. Code 1681b ( a ) : Prohibits agencies from restricting access to a consumers credit file for legitimate purposes, such as loan applications. Experians systemic failures have prevented creditors from accessing my file, resulting in financial harm. 




Systemic Implications of Experians Misconduct Experians behavior reveals a systemic problem that warrants immediate scrutiny. Their practices are not isolated incidents but part of a broader strategy to suppress consumer complaints, evade accountability, and prioritize profits over legal compliance and consumer rights. 

If consumers understood the extent of Experians misconduct, it would demand a complete overhaul of the credit reporting system. Experian has shown that it can not be trusted to fulfill its obligations under the FCRA, and its actions underscore the urgent need for regulatory reform. 

Demand for Immediate Action To prevent further harm, I demand the following : 1. Immediate Resolution Remove unnecessary fraud alerts and resolve all identity verification issues within 7 days to ensure my credit file is accessible to creditors. 

Provide a detailed account of all actions taken on my credit file since XXXX. 



2. Accountability for Violations Investigate Experians systemic violations of the FCRA and impose appropriate penalties for their misconduct. 



3. Compensation for Damages Address the financial and emotional harm caused by Experian, including over {$8000.00} in vehicle rental fees, unpaid rent, and lost job opportunities. 



4. Regulatory Reform Advocate for stronger oversight of credit reporting agencies to prevent similar misconduct and protect consumers from the devastating consequences of systemic negligence. 




Conclusion Experians actionsor deliberate inactionshave stomped out any ability for me to utilize my credit for over four years. Their callous disregard for their legal obligations and the severe harm they have caused to consumers like me can not go unpunished. 

I hope the CFPB recognizes the gravity of this situation and takes swift action to hold Experian accountable. If Experian continues to evade responsibility, I will not hesitate to escalate this matter through legal avenues, media exposure, and public advocacy to ensure that their misconduct is exposed, and systemic changes are enacted. 

Thank you for your prompt attention to this urgent matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX ---

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation