Consumer complaint received 2024-01-28 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with your payment plan
Company: EdFinancial Services
State: IL

Complaint narrative:
They are inaccurately reporting on my credit report I've been on a payment plan for them they said I was done paying my payment plan but nothing have changed when it came to my student loans.15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. 

( b ) Opt out ( XXXX ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.in Pursuant The Family Educational Rights and Privacy Act ( FERPA ) ( 20 U.S.C. 1232g ; 34 CFR Part 99 ) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. 9.31 Under what conditions is prior consent not required to disclose information? 
( a ) An educational agency or institution may disclose personally identifiable information from an education record of a student without the consent required by XXXX if the disclosure meets one or more of the following conditions : ( 1 ) ( i ) ( A ) The disclosure is to other school officials, including teachers, within the agency or institution whom the agency or institution has determined to have legitimate educational interests. 

( B ) A contractor, consultant, volunteer, or other party to whom an agency or institution has outsourced institutional services or functions may be considered a school official under this paragraph provided that the outside party ( XXXX ) Performs an institutional service or function for which the agency or institution would otherwise use employees ; ( XXXX ) Is under the direct control of the agency or institution with respect to the use and maintenance of education records; and ( XXXX ) Is subject to the requirements of XXXX ( a ) governing the use and redisclosure of personally identifiable information from education records. 

( ii ) An educational agency or institution must use reasonable methods to ensure that school officials obtain access to only those education records in which they have legitimate educational interests. An educational agency or institution that does not use physical or technological access controls must ensure that its administrative policy for controlling access to education records is effective and that it remains in compliance with the legitimate educational interest requirement in paragraph ( a ) ( XXXX ) ( i ) ( A ) of this section. 

( XXXX ) The disclosure is, subject to the requirements of XXXX, to officials of another school, school system, or institution of postsecondary education where the student seeks or intends to enroll, or where the student is already enrolled so long as the disclosure is for purposes related to the student 's enrollment or transfer.

Company response to consumer: Closed with explanation