Consumer complaint received 2025-01-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: TX

Complaint narrative:
I filed my first complaint on the XXXX for funds not being released to me after being verified by several individuals at the branch location, the fraud department and customer service department. My deposited check was scheduled to be released on XXXX of XXXX. I finally was able to get the hold lifted on the XXXX, after speaking with after speaking the teller that I was told I had to wait on to return to work. On XXXX I went into a branch that was closest to my house and was told that I would need to speak with the branch manager. When speaking with the branch manager XXXX XXXX he informed me that he needed to place my account back on hold to verify funds. I explained to XXXX XXXX that my account had just been released from hold for verification, and I was simply coming into the branch to withdraw funds. XXXX XXXX then continued to tell me that he was placing a hold on the account to verify fraud, and he asked me for my drivers license. I gave him my license and he looked at my drivers license and then stated that he believed my license to be fake. I informed him that my license was not fake and that again the check had been verified several times by the fraud department, customer support, and the XXXX location. XXXX XXXX refused to listen to me and got irritated and raised his voice " saying I'm placing this payment back on hold and it will not be lifted for another 5-30days, because I believe it is fraud, and you are a fraud ''. I then asked if he could reach out to his customer care team, fraud dept., or the XXXX location to verify payment. XXXX XXXX refused. At this time, we are going back and forth, as I asked him what his issue was exactly and why I was being mistreated. He then suggested that I go back to the bank that I was dealing with, and XXXX XXXX then asked me to leave his bank right now, while others in the bank were looking. I was made to feel like a criminal, I was humiliated, embarrassed, and the way he spoke to me was very demeaning. I left that location and drove to XXXX location to speak with someone as they were the location that released the funds initially. I spoke with the branch XXXX XXXX, who stated that XXXX XXXX had called their location before I got there, informing her that funds were placed back on hold. She stated that she did not know why he placed them back on hold. I asked her if she could contact someone or release funds because their branch is the location that I was dealing with initially. XXXX informed me that she could not release the hold, because the other branch placed a hold, and they would have to release the hold. XXXX stated that she would call XXXX XXXX to see if she could get him to release the hold for me, because funds had indeed been verified. XXXX also asked for my license and ran them through her system and stated that the license is valid and that she was not sure why he stated it was not. She informed me that I would receive a call from her before she left work and got a chance to speak with XXXX. I never received a phone call. On the same day I drove to another location on XXXX XXXX. I spoke with the teller, and she asked me to hold until she spoke with someone. The teller walked away and at that time I called PNC customer care center myself, while I had the gentleman from customer care on the phone the teller came back to me and stated that she called the payor, and they told her that did not issue a check to me. At that time the gentleman from customer care spoke up and stated that payment was indeed verified several times, then the teller informed him that maybe she dialed the wrong number. She walked away again and came back to inform me that she would only be able to give {$6000.00} to me and told me that the rest would be held until I spoke with someone from customer care. I received an email from XXXX XXXX ( customer relations ), asking for a date and time that we could speak to get the issue resolved. I have emailed and called XXXX on several occasions and still have not heard from her. I also received an email from XXXX A who is a case manager, whom I spoke with on today XX/XX/XXXX at XXXX. XXXX informed me that she could not help me, and that I needed to go to any branch to speak with someone. XXXX suggested that I call the locations before going to just to be sure that will be able to help me. At this point I feel as though my funds have been taken from me. I have appointments on my books for jobs that I can not do because the bank is for no reason at all holding the payment needed to replace my equipment that was stolen. I am being treated like a criminal although the payment is legit as verified by several employees of PNC bank. This experience has been disheartening, frustrating, hurtful, and unforgettable

Company response to consumer: Closed with explanation