Consumer complaint received 2026-01-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: VA

Complaint narrative:
Date : XX/XX/XXXX I was in the process of sending payment to a merchant through Cash app. The payment was for medication for my cat that was in critical condition. 
The merchant insisted that they had this medication that would help my cat and save her life. Theres another story for a different day. 
When I went to send payment through Cash app, a warning popped up that said this merchant or account is possibly a scam or accounts like this might be a scam so to be cautious when sending payments to people you dont know. 

I know the merchant through a XXXX XXXX  for this specific XXXX for cats. The merchant has apparently helped many others in the XXXX XXXX with their cats XXXX. 

So I called Cash App and ask them what exactly does this warning mean? I asked if this means that people have reported this merchant as a scam. The Cash App representative said its possible but they dont know for sure and they arent allowed to tell me. I asked them how many times does somebody need to get reported for a warning like that to pop up anytime somebodys trying to send the money. The Cash App representative stated they dont know I said well what happens if this person is a scammer what happens if I send them money and they did scam me? They said I can report them. 

I then called my bank XXXX. I asked the representative with my bank. What is to happen in this situation that I described above. They suggested at that point I should file a dispute with my bank and see if I can get a charge back and I explain my intimate situation regarding my cat. 

The merchant insisted that I purchased this medication for my cat. Otherwise, if I go to the vet, the veterinarians will take advantage of me and try to just take all my money, but hes not trying to do any of that because he just wants to help cats. 

I went ahead and made the transaction. 

However, within the next few hours, I took my cat to the doctor because she was in critical condition. At the appointment, I was told my catss quality of life was not acceptable. The veterinarian was very kind and donated medication to me for free to help my cat for the next day or two. Her hopes were that I would at least have my cat with me and in stable condition over XXXX and the day after XXXX, which is my dads death anniversary. It was very kind of her and not at all. Was she trying to take my money she gave me medication for her for free. 

However, since the veterinarian let me know that my XXXX quality of life was not acceptable and I would agree since I was taking care of my cat XXXX XXXX neither of us were sleeping. Im feeding her by a syringe. She had a hard time going to the bathroom and even peed on my bed. I decided to schedule with a XXXX XXXX XXXX to come to my home to peacefully. Let my cat go for XXXX XXXX. 

XXXX same day XX/XX/XXXX I then contacted the merchant to let them know since they havent mailed the medication that I purchased that I would request them to please not send it at all and to kindly refund me as my cat will not be alive within the next day. The merchant insisted that I give my cat these pills and it will cure her. I let the merchant know that I am not willing to risk my cat suffering more and that they did not know everything that is going on with her medical condition. He insisted to inform me that I was not a good cat owner and that I needed to try to save her life and he ended up sending the medication anyway. I offered to have XXXX reroute the package right back to him and he said he will not accept it back and he will not refund me.

So now I have this unopened package for medication for my cat thats dead.

This merchant is not a veterinarian. He is a XXXX  from XXXX that lives in Arizona. 

I reported this to Cash App, as well as screenshots from another XXXX group that have all been discussing that this guy is a scam artist who have all had similar experiences where he refused to refund their money when he has not even sent any medication Cash app keeps saying that they are going to refund me but that they have to investigate this I asked Cash App why they wouldnt suspend somebodys account in the meantime so that nobody else experience is what I did. If people are reporting him a scam why should you continuously allow customers to send payment to him without completing your investigation? Why would you allow a potential scammer to use your platform?

I have contacted my bank and they said since this is a transaction that is considered pure to peer that they can not provide me a charge back, so Ive emailed my bank screenshots of evidence of my conversation where I asked him to not send a package for my dead cat and he insisted on doing so Ive also screenshot it and send my bank conversations from people in XXXX XXXX, where they also had a similar experience to my bank I reported the incident with Cash App on XX/XX/XXXX. And I reported the incident to my bank XXXX on XX/XX/XXXX. 

My bank declined the charge back without asking for further evidence so I emailed them today XX/XX/XXXX with screenshots of the conversation to help support my case and my desired resolution.

Im reporting this today because I believe in justice

Company response to consumer: Closed with explanation