Consumer complaint received 2022-11-23 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Sued you without properly notifying you of lawsuit
Company: Express Recovery Services, Inc.
State: UT

Complaint narrative:
In XXXX my wife was encountered by an individual who asked if I resided at a residence and she stated yes. The lawyer XXXX XXXX then represented to the XXXX XXXX XXXX XXXX XXXX that I was served for court for a debt collection of the amount of {$560.00}. This is private investigator also states that he made four trips to my home but yet on the four trips to the home he had never left any information to say that he had ever been to my home are left any documents to my home about the court hearing art informed me about the debt. This private investigator charged a total of {$20.00} for each facet. This is one of the abnormalities of the cases why would XXXX XXXX just not use the XXXX XXXX XXXX XXXX Department to serve the summons. My wife and myself were never served a sentence for the court appearance. In addition under utah 's XXXX XXXX XXXX XXXX would have had to attempt to reach out to me in any form to attempt to settle the debt to even let me know what this debt would be about prior to filing a court action and XXXX XXXX did not do that. My wife and myself would sign an affidavit that we had never received anything from XXXX XXXX in attempt to settle this debt outer court are they even understand what this debt was about. Presently we do not know what this debt is about. 
I was never personally served for this court appearance. have resided at my residence at XXXX XXXX XXXX XXXX sentence XXXX of XXXX and I've had the same phone number for approximately 10 years. In addition my wife works from home Monday through Friday during business days and no summons except the visit from the unknow individual who did not say who was. 
In reading the rules of procedure for the state of Utah I am quite not sure how he is able to first file this motion because under the rules of procedure he did not even meet the rules for filing. Due to falsifying court documents and misrepresenting official service papers stating that I was served when my wife or myself were never notified of the debt or the proposed court hearing. In working on attempting to resolve this there was also other court actions a total of about XXXX actions that were filed and he fell to notify me on any of those actions one of those actions is which brought this about was filing with a garnishment with the current player that I am with as of now. I had been never notified there was a risk of garnishment or there would be a hearing for garnishment period prior to this garnishment I have not been notified there was a judgment to even collect debt from the attorney. In addition there was supposed to be several steps that were to be followed under the rules of procedure which XXXX XXXX negligently did not follow because then it increased that debt factor. When XXXX XXXX falsified these documents and withheld my knowledge of my legal representation within the court system he was able to obtain 11 % interest rate on the {$500.00} plus he is able to tack on these additional fees to where the total for this debt is now {$2200.00}. I am seeking relief with the court to have this debt set aside but as I've been working with several attorneys I am told that express recovery and XXXX XXXX this is a very all too common practice. Withholding a person knowledge to go to court and the purpose of their debt to increase their debt level to increase your revenue level should be criminal. This predatory action has ruined my credit, lost of faith in the court system, an feel victimized by this attorney

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation