Consumer complaint received 2024-04-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: ND

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Email Address : XXXX Phone Number : XXXX Transunion Consumer Solutions Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX : TransUnion Credit File Report Account Dear Sir or Madam : On XX/XX/2024, I, XXXX XXXX XXXX XXXX referred to as " the Complainant, '' endeavored to obtain my monthly TransUnion Consumer Solutions ( TransUnion ) credit file report via the Annual Free Credit Report website. However, during the authentication process for my TransUnion identity, I had encountered an error message stating, " unable to verify identity. '' Subsequently, on XX/XX/2024, I had made another attempt to access my TransUnion credit file report, only to face the same issue and again on XX/XX/2024. See Exhibit A for further details. Therefore, I had resorted to ordering my monthly TransUnion credit file report through TransUnion phone requests. Notably, even though, I have sign up for fraud alert email messages, I did not receive any legal notifications from TransUnion via email regarding alterations to my TransUnion credit file account due to discrepancies in my Personal Identifiable Information ( " PII '' ) provided by furnishers, which led to the lockout of my TransUnion credit file report. 

On XX/XX/2024, I had attempted to access my TransUnion Support Center account to legally dispute any unauthorized alterations to my TransUnion credit file account and to check the status of my TransUnion manage freeze webpage, but I had received an error message stating, sorry, were having trouble showing the status of your credit freeze right now. See Exhibit B for further details. Also, I had intended to upload my Affidavit of Identity to authenticate my identity through the TransUnion Support Center website, after I had logged into my TransUnion Support Center account. However, upon clicking onto the upload button, I had encountered an error message stating, " were unable to complete your request online, '' preventing me from completing the upload process. See Exhibit C for further details. 

This is why, I would rather upload my Affidavit of Identity instead of sending it by the USPS because my issue is particularly pressing due to multiple instances of thefts from my residential mailbox number, XXXX by an unknown individuals, despite utilizing the United State Postal Service ( USPS  ) Informed Delivery Services. These incidents have resulted in an unauthorized access and removal of mail contents without my consent. 

Also, I am deeply concerned and suspicious about the sudden issues with my TransUnion credit file account. It seems to be experiencing glitches in the TransUnion algorithm, preventing me from using the interactive features of the TransUnion Support Center ; in order to upload my Affidavit of Identity. What is more concerning is that I have not received any legal notifications from TransUnion regarding any alterations to my credit file account. I would greatly appreciate it, if you could investigate this urgent matter regarding my lockout from TransUnion 's Annual Free Credit Report and the TransUnion error messages from the Support Center. 

Respectfully Submitted,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation