Consumer complaint received 2025-09-09 00:00:00
Product: Debt collection — Mortgage debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: BSI Financial Holdings, Inc.
State: TX

Complaint narrative:
Dear CFPB Review Team : Please find attached my formal complaint against BSI Financial Services, the servicer of a loan originated by XXXX XXXX and assigned to XXXX XXXX XXXX XXXX, which improperly encumbers my residential XXXX located at XXXX XXXX XXXX, XXXX, Texas XXXX. 

I am the owner and occupant of the property and did not consent to this loan. Despite this, I received a Notice of Default / Notice of Maturity demanding payment of {$220000.00} and threatening foreclosure. This notice was addressed to XXXX XXXX XXXX XXXX and XXXX XXXX, not me. 

BSI Financial Services has no legal standing to enforce this loan against my homestead. They are not the borrower, lender, or lawful assignee, and can not lawfully collect or foreclose on my property. Any attempt to do so would violate Texas homestead law ( XXXX XXXX, XXXX XXXX ) and applicable federal mortgage servicing regulations.

My complaint alleges that BSI Financial : 1. Attempted to collect on a loan for which I am not a borrower ; 2. Threatened foreclosure on a property protected under Texas homestead law ; 3. Failed to provide verification of the loans validity, ownership, and BSIs standing ; and 4. Potentially violated federal mortgage servicing and fair debt collection rules.

Additionally, the property is currently subject to ongoing litigation in the United States District Court, Northern District of Texas, Fort Worth Division, Case No. 4:25-CV-297-Y. Any foreclosure or collection attempt while this case is pending could interfere with the courts jurisdiction.

I have attached supporting documentation, including : Certified mail receipt and envelope for the Notice of Default Copy of the Notice of Maturity and Default Record of Receipt statement Deed ( s ) showing ownership of the property I respectfully request that the CFPB investigate this matter and require BSI Financial Services to cease any collection or foreclosure activity against my homestead pending review, and provide verification of the loans ownership and standing.

Thank you for your attention to this urgent matter. Please contact me at the information above if further clarification or documentation is needed. 

Sincerely, XXXX XXXX XXXX Complaint Statement I am the owner and occupant of the XXXX XXXX located at XXXX XXXX XXXX, XXXX, Texas XXXX. I received a Notice of Maturity and Default from BSI Financial Services dated XX/XX/year>, addressed to XXXX XXXX XXXX XXXX and XXXX XXXX, regarding a loan secured by my homestead property.

I never consented to this loan, nor am I a borrower. My homestead property was unlawfully encumbered by XXXX through the XXXX XXXX XXXX XXXX XXXX. BSI Financial Services is acting as the servicer of the loan. The notice demands payment of {$220000.00} and threatens foreclosure. 

Importantly, BSI Financial Services has no legal standing to enforce this loan against my homestead property. They are not the borrower, lender, or lawful assignee, and they can not lawfully collect or foreclose on my property. Any attempted enforcement by BSI is unauthorized and violates my rights under Texas homestead law ( Article XVI, Section 50 ) and applicable federal regulations governing mortgage servicing.

This complaint requests that the CFPB investigate BSI Financial Services for : 1. Attempting to collect or enforce a loan on a non-borrowers property ; 2. Threatening foreclosure on a protected Texas homestead without legal authority ; 3. Failing to provide verification of ownership and standing for the loan ; and 4. Potential violations of mortgage servicing and fair debt collection rules.

The Property is also currently subject to litigation in the United States District Court, Northern District of Texas, Fort Worth Division, Case No. 4:25-CV-297-Y, regarding this same loan and encumbrance. Any foreclosure or collection attempt while this case is pending could interfere with the courts jurisdiction and expose BSI to additional legal claims.

Attachments : Certified mail receipt / green card Copy of Notice of Maturity and Default Record of Receipt Statement Deed ( s ) showing ownership of the property I respectfully request that the CFPB require BSI Financial Services to cease any collection or foreclosure activity against my homestead and provide documentation showing their legal authority and standing to enforce this loan.

Company response to consumer: Closed with explanation