Consumer complaint received 2026-05-12 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: GA

Complaint narrative:
Issue : Debt collector reporting inaccurate information and failing to validate debt Summary : A debt collector is reporting inaccurate collection accounts related to an apartment in Florida ( XXXX XXXX - XXXX XXXX ). My mom disputed the debt multiple times with the collector ( XX/XX/XXXX ; XX/XX/XXXX ; and again via certified mail XX/XX/XXXX ). The collector has never provided validation, despite being required to do so under the FDCPA. They continue to report the debt to the credit bureaus without providing any documentation. Additionally, the apartment complex added charges after the final bill was paid, which I can prove with screenshots showing the dates the charges were added. These charges were not part of the original balance and are inaccurate. In addition to that, the system does not allow you to pay a partial amount. You have no choice but to pay the full amount, thus proving that the balance was added after the final payment had been made. My XXXX report shows two collections from the same collector : one for {$640.00} and another for {$1600.00}, which we do not recognize and which has never been explained or validated. My mom and I disputed these entries with the credit bureaus, but the bureaus marked the accounts as verified even though the collector has still not provided validation. Enclosures : - A copy of the letter and emails that were previously sent - A copy of the most recent collections email received from the company - Screenshots showing charges added after final bill was paid Page 1 Screenshot of charges as of XX/XX/XXXX showing balance due of {$960.00}. The original charge for XX/XX/XXXX utilities were {$180.00} Page XXXX Screenshot of charges that were added after the payment was made. The new charge for XX/XX/XXXX utilities is {$570.00} XXXX XXXX - XXXX XXXX of utility charges for XXXX XXXX which show that utilities had never been over {$190.00}. XXXX XXXX XXXX of text messages between me and the apartment complex. This exchange along with the screenshot on page XXXX confirms that the original amount in question is {$380.00} not {$590.00}. In addition to that, it shows that we questioned the charges as soon as we were notified of them. If you pay close attention to how the actual charges are listed you will notice that the order on page 1 * * before * * the final bill was paid is Rent, Utilities, LLIP Program. The order on page 2 * * after * * the final bill was paid is Utilities, Rent, LLIP Program. If changes were not made to the account why did the order in which the charges were listed change? In addition, the correspondence with the apartment complex says " The {$380.00} balance on your account includes charges for utilities on XX/XX/XXXX totaling {$380.00} ''. The screenshots show that the charges appear on XX/XX/XXXX which confirms that they added charges after the initial bill was created and paid.

Company response to consumer: Closed with explanation