Consumer complaint received 2025-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: VA

Complaint narrative:
Started getting unknown charges and transfers in my cash app started off tiny I, at first I thought maybe it was a XXXX time thing and updated my password then few weeks later going into XXXX to XXXX I was flooded with XXXX and XXXX of money transfers XXXX purchases and transfers constantly XXXX or XXXX days I had over XXXX alone no matter how times I chamged my password and as my XXXX XXXX account had been previously linked to my cash app until the I was flooded with them, i started getting XXXX and XXXX Aswell of unknown purchases and people transferring money to temporary emails and this went on till mid XXXX as the cash app account had been closed and I had no money left and the entire time the situation had been going on I was constantly reporting to cash app and XXXX and this was when the cash app data breach situation had been going on and I knew something like that was happening to me and told them and showed them how I couldn't have made those charges and they ignores all of it chime would just deny every single claim providing no comeback evidence or explanation or anything ever and cash app I could only chat with a bot and when I finally got a human they would just write the exact same scripted responses, completely ignore your responses and evidence, say they would investigate and nothing ever happened, or they would ask you to bring up every single of the XXXX and XXXX of charges XXXX at a time and as you were they would outright just abandon the chat room after speaking to them for an entire hour only for another to come and despite for the new chat rep being able to see the entire lrevious chat he would ask you to start from the beginning eventually abandon the chat XXXX and almost every single cash app agent did this, which was was XXXX of the claims in the lawsuit against them, how they train employees to be as unhelpful and impossible to talk to as possible and never investigate disputes and never give refunds, and it's hard to determine how much I lost all together as I literally still get unknown charges on my chime account as well as getting filled with spyware and ransomware to this day, l literally was attacked by a hacker yesterday who had remote control of my phone and I had to reset my phones settings to clear it and I was able to screen record part of it, and these Spywares and random wares paired with unknown charges have been going on since XXXX and I have literally been using anti virus since XXXX and changing all my passwords and using app locks and still to this day I've been getting attacked and having unknown charges that chime does nothing about, so if I had to sum the money stolen from when the main attacks happened from XXXX to XXXX XXXX through cash app it would be XXXX give or take and I know this because I literally got a 1099B form from my Cashapp email and I logged into my old cashapp account that's closed to verify if It was actually from them and yes it was so again I got XXXX  1099b form from cashapp for money that was stolen from me. And I had already done my taxes a month prior because I completely stopped using cash app changed phones numbers cards. So basically to sum it all up I lost about XXXX dollars after a series of attacks on my account exactly during the cash app data breach attacks were going on and now I received a XXXX form for all those charges I clearly didn't do, even an AI bot said the charges seemed suspicious and strange, help me i am user of square

Company response to consumer: Closed with explanation