Consumer complaint received 2025-03-10 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc

Complaint narrative:
I am reaching out as a last resort after months of frustration dealing with PayPals customer support, which has failed to resolve a critical issue regarding my account limitation and fund withdrawal of XXXX. 
My account was suspended for 180 days because I attempted to withdraw my funds to my bank card, but the transactions were unsuccessful. After multiple failed attempts, I tried using my friends cards to access my own money. PayPal then flagged this as suspicious activity and placed a XXXX limitation on my account under the suspicion of fraud. 
The hold period ended on XX/XX/XXXX, and I followed all PayPal instructions to resolve the matter. I submitted all requested documents except for one, which I later obtained from my bank. However, when I attempted to send the final document, I kept receiving an automated response stating that no customer support agents were available. 
Despite my patience and full compliance, I have been unable to access my funds or receive a proper response from your team. This situation is causing me significant inconvenience, and the lack of a clear resolution is completely unacceptable. 
Additionally, after my account restriction was lifted, I faced continuous obstacles in transferring my funds. Your team initially requested multiple PayPal accounts to facilitate the transfer, and on XX/XX/XXXX, they reached out to my friend regarding the process. However, no further progress was made. 
On XX/XX/XXXX, I received the following message from a PayPal support agent : " Good day. My name is XXXX from PayPal customer support. I will be more than glad to try resolving any matter for you today. I hope you are doing great. 
Im truly sorry to know that your issue is still unresolved. I have escalated this matter to our relevant department, which will start working on your case immediately to transfer the funds to ( XXXX ). Please rest assured that I will personally follow up and call you with updates. The relevant department has indicated it will take up to five days. I will conduct daily check-ins and contact you at the phone number ending in XXXX as soon as I have an update. '' Despite this assurance, the issue remains unresolved, and communication from PayPal has completely stopped. It has now been over two months since the hold was lifted, yet I am still unable to access my XXXX. 
I am formally requesting that this matter be escalated immediately to senior management for resolution. I expect the transfer of my funds to be completed within the next XXXX hours. If any additional information is needed, I am more than willing to provide it immediately. 
Please confirm receipt of this email and provide a clear resolution timeline. I sincerely hope that your intervention can resolve this issue, as my experience with PayPals customer support thus far has been deeply disappointing. 
Thank you for your time and urgent attention to this matter. I look forward to your swift response. 
Best regards, XXXX

Company response to consumer: Closed with explanation