Consumer complaint received 2025-12-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: ME

Complaint narrative:
b'Ive amended my complaint again to include a passage on the misuse of federal law by BofA to potentially coerce their clients by removing any hope they may have for a Goodwill Adjustment and how this bank has set themselves up for a major class action law suit. This passage is towards the middle of the description. Ill start by recapping what happened:\nAlthough this description pertains to BofA. I wish it to also be examined by XXXX.\nI do not want BofA coming back later and damaging my credit after monitoring agencies have removed it.\nWhat happened:\nI keep a credit card with BofA for emergency use only and maintain a XXXX balance. I accidentally used the card because it resembles I card I use frequently. This generated a minimum payment of XXXX XXXX XXXX XXXX (see attached statement) I did not catch this because the only correspondence I got from the bank was my monthly statement. Because I believed I still had a XXXX balance I did not check it in time. \n\nBy the time I caught it XXXX was a little past 30 days. I called immediately and paid of the entire small balance which had a penalty more than double the amount due. (see attached) The customer service rep said I should be ok. \n\nI even had more than enough points on the card to pay the amount due $XXXX (see attached)\n\nWithout warning by phone, email, text, or mail to their "valued 27-year customer" they reported me to all credit agencies the next day and my XXXX credit score dropped by XXXX points. (See attached). \n\nI\'m in the middle of buying a house for my retirement and some other investment properties, and this seriously jeopardizes me on many levels, both on interest rates and competitiveness in the marketplace. This drop in my credit score over XXXX will cost me XXXX XXXX XXXX  of dollars due to higher interest rates and may even disqualify my bid, and ruin my competitiveness in the marketplace.\nWhy valued customers and Americans like me deserve a break:\nBank of AMERICA was bailed out by AMERICA. Citizens like me had their tax dollars go towards a XXXX XXXX XXXX  bailout in XXXX accompanied by a XXXX XXXX  loss sharing agreement to clean up their own mess, and that is the very reason the CFPB was formed. XXXXBank of America, based on what every American paid to Bank of America they owe me more than a mere XXXX favor. They walked away from this debacle with no tarnish, no reduced "score" and a XXXX  rating with the XXXX XXXX XXXX  (who incidentally just turned down my complaint for complaining to the CFPB!)\n\nI feel this punishment certainly does not fit the crime and the banking industry usually forgives a first-time offense of this nature for its "valued customers" with 27 years of great standing. It\'s called a Good Will Adjustment. \n\nBofA denied me a Good Will Adjustment claiming they no longer offer that to their "valued customers" or any customer due to federal law. Even though XXXX  showed me otherwise. They grant it to persistent customers. \n\nMy legal leverage:\nSo I\'m going to be extremely persistent. In fact I\'ve written about their credit department in Texas, and every member of their Board in North Carolina, and their two state senatorsXXXX XXXX XXXX XXXX XXXX Ive recently written them  all again with an update to my situation and directed their attention to the lies Im being told by BofA employees that it is a federal law that prevents them from granting Goodwill Adjustments.\n I\'ll be moving on to all congressmen and senators to create a bill that returns the favor to Americans for the bailout. Starting with "valued customers" like me at BofA. \nIll be pursuing every legal channel I can, including a potential class action lawsuit that one law firm is considering now, I interviewed with them yesterday after giving the bank a hard deadline. You can confirm this with XXXX XXXX XXXX XXXX XXXX XXXX XXXX  (that is the only Identification she would give me).\nHeres that leverage explained and the reason Ive updated my CFPB complaint:\nEvery person at your bank Ive spoken to cites the new policy stated on your website regarding Good Will Adjustments. Ive included a copy with this letter, my letters to your board and senators of North Carolina, and will include it in all letters to follow.\nFinancial institutions are required to report complete and accurate credit history, and thats why were not able to honor requests for goodwill adjustments\nWhen I follow up that declaration with the question on the mutually agreed upon recorded line: So, you are saying you are required by federal law to report me? The answer is consistently yes which is what the above statement implies quite clearly.\nThis is a lie, and it is on record.\nIs BofAs staff told to lie about this?  It makes no sense; their legal department has to know that you are not required by federal law to report anything. The law is quite clear: If you choose to report, you are required to do it fairly and accurately.  There are social media threads on most platforms with people stating how, if they were persistent, they were granted a Good Will Adjustment. Youll find no one is as persistent as me with a good cause. \nIs it fair to ruin a 27-year valued customers excellent credit over $XXXX  causing him lifelong penalty to the tune of tens to hundreds of thousands of dollars? Is it legal to blame the federal government for your actions, or inactions?\nI believe what can be proven in a class action lawsuit is that this tactic has been employed to take away any hope for the customer.\nIf a bank publishes or tells customers a statement about federal law that is false, misleading, or deceptive, that can violate multiple federal consumer protection laws  especially if the misinformation financially benefits the bank, such as through late fees or penalties.\n1. Consumer Financial Protection Act (CFPA), Sections 1031 & 1036\nThese are the UDAAP laws that the CFPB enforces.\nA bank violates UDAAP when it:\n\tDeceives a customer (lies or misleads)\n\tManipulates them\n\tUses misinformation to obtain money (fees, penalties, interest)\n\tCreates a practice that harms consumers financially\nA company violates UDAAP if:\n\tIt gives false information about a consumers legal rights\n\tIt gives false information about its own legal obligations\nIf Bank of America is telling people:\nFederal law requires us to report you\nwhen federal law does NOT require that, and the misinformation leads to fees or reputational harm, that is very likely a UDAAP violation.\nThis is well within CFPB enforcement territory  they fine banks for this exact type of misconduct regularly.\nThis is not a gray area.\nMisrepresenting the law to a consumer is considered a form of unfair, deceptive, or abusive act or practice (UDAAP).\n\nHere is a link to a video of me mailing every member of the banks board and the two senators from North Carolina. This is a follow up letter that includes the misuse of federal law to deceive customersXXXX  currently working with the current administration to bring back 50,000 middle class jobs to America, most of them BofA customers from XXXX XXXX who are losing their homes and livelihood due to their jobs being outsourced. The efforts of my nonprofit XXXX has gotten the attention of the President and is the reason he has committed to tariffing XXXX XXXX done outside the USA that could be done here. Foreign governments are breaking the World Trade Agreement by over-subsidizing XXXX XXXX  to the point they\'ve destroyed the industry right where it was born. \nI\'ll be bring up this Bank of America injustice with him and his cabinet because just like XXXX XXXX  of America\'s brand is depends on its location and its treatment of that location. \nAs youve most likely determined at that this point, I can be VERY persistent for a good cause. If you need more proof just XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX where I had a plane with an illuminated banner fly over the XXXX XXXX XXXX XXXX artists in protest outside. It made every major publication in America and was broadcast on global television. \nHeres the most recent article in XXXX XXXX details of my activism and the reason Ill soon be on the XXXX XXXX XXXX and other influencers pages and programs are XXXX read where I changed to course of a small nations government search XXXX XXXX XXXX XXXX XXXX Association\nWhat I want is the complaint removed from all credit agencies, and a letter of apology where you say you will reinstate your Good Will Adjustment for Americans like me. \nI also want to add to CFPBs record with your bank and help others have some refuge from this ridiculous power play for greed from a bank that dares use America in their name.\nIf you can\'t see the logic in ending these practices after reading this, you don\'t deserve that name. \nI\'ll suggest XXXX call you XXXX XXXX XXXX. See how that boot fits.\n\nSincerely XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation