Consumer complaint received 2026-01-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: American Credit Acceptance, LLC
State: NJ

Complaint narrative:
In early XXXX, I financed a XXXX XXXX XXXX through American Credit Acceptance ( ACA ) for {$20000.00}. Approximately one month after purchase, the vehicle was involved in a minor accident. I expected the insurance claim to result in repairs so I could continue using the car for income ( XXXX XXXX XXXX XXXXXXXX ) .Instead, the vehicle was repossessed, the title was transferred in South Carolina using a repossession affidavit submitted under penalty of perjury that falsely certified the repossession was due to default, and the vehicle was auctioned for only {$2500.00} [ the amount is best if my knowledge ] without any pre-sale notice or opportunity to redeem or buy back.The vehicle was physically taken to XXXX XXXX XXXXXXXX XXXX but the title transfer was processed in South Carolina despite the vehicle being originally registered in New Jersey . This cross-state title transfer appears improper and contributed to an unauthorized disposition.ACA later claimed in their response to my New Jersey Department of Banking and Insurance ( DOBI ) complaint that " the vehicle was not repossessed by the lender '' and that the process was part of an insurance claim ( implying no notice obligations applied ). This is directly contradicted by : The repossession affidavit ACA submitted ( under penalty of perjury ) to enable the South Carolina title transfer and auction. 
XXXX XXXXXXXX XXXX  email stating " The bank repossessed the vehicle. '' DOBI insurance division confirmation that the title showed " XXXX financial interest '' due to repossession before settlement. 

My retail installment contract explicitly required ACA to send a written notice of sale before selling the vehicle. No such pre-sale notice was sentonly a post-sale Deficiency Balance Letter dated XX/XX/XXXX. This violated both the contract and UCC Article 9 requirements ( N.J.S.A. 12A:9-611 ) for notice of intent to sell, redemption rights, and at least 10 days ' advance notice of auction.As a result, a deficiency balance of approximately {$8500.00} was assessed and sold to XXXX XXXXXXXX XXXX The deficiency has since been largely removed from my credit reports ( balance dropped from ~ {$10000.00} to {$1600.00} ), but the improper handling caused significant financial hardship, including loss of income and inability to replace the vehicle.A complaint is currently under review with the New Jersey DOBI ( investigator XXXX XXXX, where ACA has not rebutted my detailed rebuttal after more than 9 days. The evidence strongly favors a finding in my favor.I believe ACA 's actions constitute deceptive practices, false representations, and violations of federal consumer protection laws governing auto loans, debt collection, and repossessions. I request the CFPB investigate promptly, coordinate with DOBI to resolve this quickly, and require ACA to provide full relief, including waiver of any remaining deficiency, credit report corrections, cessation of collections, and appropriate compensation. 

thanks

Company response to consumer: Closed with explanation