Consumer complaint received 2025-06-03 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: RAM America, Inc
State: FL

Complaint narrative:
On XX/XX/XXXX I signed a contract with XXXX XXXX XXXX to represent me in negotiations with my creditors. The contract states that the " XXXX agrees to work with the company to establish a XXXX XXXX. '' - " Client agrees to save such funds in a separate, FDIC insured Dedicated Savings Account through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
" Client shall maintain direct and absolute control and ownership over the account. Only XXXX shall be able to withdraw funds from this account, and he/she must directly authorize any and all settlements before any funds are transferred to his/her creditors. '' According to the XXXX XXXX for XXXX XXXX XXXX, " the company will not make settlement decisions for me, and will only accept settlement offers that I have expressly approved. '' The contract further states that the savings account is FDIC insured Bank thru XXXX XXXX XXXXXXXX, XXXX. 

XXXX XXXX XXXX did not earn any settlement fees while the contract was in force. No settlements were negotiated or attempted with any of my creditors during the contract. 

RAM Payments, LLC, aka XXXX XXXX XXXX  Agreement and XXXX XXXX Terms and Conditions explicitly states : " After your Account is opened, you will be emailed login credentials. '' - I did not receive access to my account until Demanding access by telephone to XXXX XXXX XXXX on XX/XX/XXXX. Further, I never received any statements of my savings account from RAM Payment , LLC aka XXXX, until I accessed the account on XX/XX/XXXX. I then discovered that my account had a zero-balance opposed to the {$5600.00} balance that I should have had in my account. 

The payments were withdrawn as follows from my checking account by RAM Payments, aka XXXX : XX/XX/XXXX {$810.00}, XX/XX/XXXX {$810.00}, XX/XX/XXXX {$810.00}, XX/XX/XXXX {$810.00}, XX/XX/XXXX {$620.00}, XX/XX/XXXX {$620.00}, XX/XX/XXXX {$620.00}, XX/XX/XXXX {$450.00}. 
The monthly payments were reduced because I began negotiating settlement with my Creditors. I was in contact with XXXX XXXX XXXX requesting status of my accounts and receiving statements which listed my creditors and " Pending Settlement '' as the Current Creditor Status for each account. 

On XX/XX/XXXX after discovering the XXXX reductions to my account I spoke to the operations XXXX ( XXXX XXXX ) I requested to know how this could happen, she explained that I could not see the detail of who withdrew the funds from the dashboard and that she would send me the activity log showing that the funds were withdrawn by XXXX XXXX XXXX The withdrawals began on XX/XX/XXXX. The first withdrawal was for {$1500.00} and repeated monthly, drawing my account down to {$0.00} each month immediately after the account was funded by the Drafts from my account by RAM Payment. The notation on the ledger showed " fee payment XXXX XXXX  '' and Payment Recipient " XXXX XXXX XXXX  ''. 

I requested how this could happen since I had to approve all negotiations/settlements and withdrawals from my account, as I myself had settled the XXXX accounts and withdrew them from XXXX XXXX XXXX  I Verified with the creditors that no communication had taken place with XXXX XXXX XXXX and that they had received no payment from them on my account. Further, no creditor received any funds from XXXX XXXX XXXX or RAM payment. 

I requested all withdrawals stop from my checking account and XXXX XXXX placed a hold on my account pending closure and review. During this time, I was in contact with XXXX XXXX XXXX for an explanation on my account activity. I received avoidance from them. 

on XX/XX/XXXX I again logged into to my XXXX  account and found that it had been reopened and that XXXX XXXX XXXX had advanced {$150.00} to my account and attempted settlement of an account, forwarding {$140.00} to the creditor without contacting me. This was after I had cancelled the contract with them on XX/XX/XXXX for XXXX of XXXX. I requested to speak to upper management with XXXX and was told that no one was available, I requested that my checking account number be removed from XXXX, XXXX XXXX XXXX she would escalate my case to the legal department. I told her that I would be pursuing an FDIC complaint. She stated to me that XXXX XXXX XXXX had refunded my account. The Statement from XXXX XXXX XXXX  and the Statement from XXXX XXXX aka XXXX  do not match. XXXX XXXX XXXX XXXX  show total Client Deposits of {$4700.00} and XXXX is accurate showing {$5600.00}, however XXXX also shows unearned fees paid to XXXX XXXX XXXX of {$1500.00}. This is inaccurate as no fees were earned by XXXX XXXX XXXX. I was told by XXXX XXXX that I would receive a call from the legal department of XXXX, and no call was received. I have attempted to login my XXXX XXXX  ( XXXX ) and could not gain access. XXXX is also not operating under the name " XXXX XXXX ''. 

XXXX XXXX  aka XXXX is fraudulently acting in unison with XXXX XXXX XXXX, while representing to the consumer that their funds are secure. I am attaching documented proof of my claim.

Company response to consumer: Closed with explanation