Consumer complaint received 2024-12-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Experian 's failure to conduct a proper investigation and provide Method of Verification ( FCRA Violations ) Background Information : On XX/XX/year>, I submitted a certified dispute letter to Experian regarding inaccuracies on my credit report for the following accounts : XXXX XXXX ( Account ending in XXXX ) XXXX  XXXX ( Account ending in XXXX ) The accounts are being inaccurately reported with consecutive CO ( charge-off ) designations for 44 months ( XXXX XXXX ) and 53 months ( XXXX  XXXX ), despite a charge-off being a one-time event. This misleading reporting violates FCRA Section 611 ( a ) ( 1 ) ( A ), which requires accuracy and fairness in credit reporting. 
Failure to Provide Method of Verification ( MOV ) : As part of my XX/XX/XXXXXXXX XXXX  dispute, I formally requested the Method of Verification ( MOV ) under FCRA Section 611 ( a ) ( 7 ). Experian is legally required to provide the procedures used to verify the disputed information, including any supporting documentation provided by the creditors. 
Experian did not provide the requested MOV and instead sent a generic response stating that the accounts had been verified and would remain on my credit report. 
Incomplete Investigation : On XX/XX/year>, I mailed a second certified letter, again requesting a proper investigation and the Method of Verification. 
Experian responded on [ insert date ], stating that the investigation was completed, yet failed to provide the MOV or address the redundancy of the repeated CO designations. 
This response indicates Experian has not conducted a reasonable investigation, as required under FCRA Section 611 ( a ) ( 2 ). 
Misleading Reporting of Charge-Off Status : The accounts in question continue to reflect CO ( charge-off ) for consecutive months, which creates the false impression of ongoing delinquency and multiple charge-offs. A charge-off is a one-time event, not a monthly occurrence. 
This misleading reporting inflates the negative impact on my credit report and violates FCRA Section 611 ( a ) ( 1 ) ( A ), which mandates accuracy and completeness in credit reporting. 
Steps I Have Taken to Resolve the Issue : XX/XX/year> : Sent the first certified dispute letter requesting correction of the inaccuracies and the Method of Verification ( MOV ). 
XX/XX/year> : Sent a second certified dispute letter after Experian failed to provide MOV or conduct a proper investigation. 
Experians Response : Both times, Experian provided generic responses stating the accounts were verified, without offering the requested MOV or addressing the inaccuracies. 

How the Companys Actions Have Harmed Me : Experians failure to properly investigate and correct the reporting of these accounts has negatively impacted my credit score and financial standing. 
The repeated CO designations make it appear as though I have ongoing charge-offs, which is inaccurate and misleading to lenders. 
By failing to provide the MOV, Experian has deprived me of my rights under the FCRA to challenge and verify the accuracy of information on my credit report. 
What I Want the CFPB to Do : I request the CFPB to take the following actions :

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation