Consumer complaint received 2025-04-14 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: TrueAccord Corp.
State: MD

Complaint narrative:
XXXX XXXX XXXX have submitted fraudulent information to 2 collection agency. Sunrise Collection agency is reporting to the credit bureaus that I owe, {$260.00}, and TrueAccord Collection agency is reporting for XXXX XXXX XXXX that I owe for the same bill {$52.00}. I do not owe XXXX XXXX XXXX any money my debt was paid in full. If I had not paid them in full, my cell number would not have been transferred. The storage fee was paid to XXXX XXXX, Store Manager on XXXX XXXX in XXXXXXXX XXXX See transaction : Your XXXX XXXX XXXX wireless bill is ready to view XXXX XXXX XXXX XXXX Online Services Tue, XXXX XXXX, XXXX Your online XXXX XXXX XXXX bill is ready, XXXX XXXX Hi XXXX, Your monthly wireless bill is now available at myXXXX XXXX XXXX. Account ending in : XXXX Payment due : XX/XX/year> View my bi XXXX XXXX XXXX Tue, XXXX XXXX, XXXX to XXXX XXXX XXXX Thank you for your concern, however, I return your phone the next day. and I paid the restocking fee. Thank you. 

XXXX XXXX XXXX online profile update InboXXXX XXXX XXXX XXXX Account Management Tue, XX/XX/XXXX, XXXX XXXX XXXX XXXX online profile update Hello, The wireless number XXXX is no longer associated with user ID XXXX. This change may be due to a request you mad XXXX XXXX XXXX Thu, XX/XX/XXXX, XXXX to XXXX XXXX XXXX This may be the problem, I do not have your phone, I bought my own phone over for your service, since then, in XXXX, I elected to change my providers, however before doing so, I tried to upgrade to a XXXX with your company, but it had too many problems with the phone you sent me, your supervisor, corrected the issue, and sent me a label to send back your XXXX phone. I decided to keep my old XXXX XXXX, In XXXX, I decided to go to your store to purchase another phone, t hiking it would be better for setting up., I purchased the phone, however, the phone was too small to see and I took it back the next day. I was told by XXXX that I had to pay a restocking fee of {$49.00}, I paid it and left the XXXX that I purchased the day before at the XXXX store on XXXX XXXX. I believe everything with your service has been taken care of. But it seems that you are trying to get more than the phones were worth. I turned both of your phones into you. I do not owe you anything else, this is clearly harrassment. I am XXXX XXXX XXXX and you will not continue to charge me for something I do not have. 

XXXX XXXX XXXX XXXX Thu, XX/XX/XXXX, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Thu, XX/XX/year> at XXXXXXXX XXXX Subject : Re : XXXX XXXX XXXX online profile update To : XXXX XXXX XXXX  XXXX XXXX XXXX Thu, XX/XX/XXXX, XXXX to XXXX Your XXXX XXXX XXXX  wireless bill is ready to view Inbox XXXX XXXX XXXX XXXX XXXX XXXX Tue, XXXX XXXX, XXXX to me Images are not displayed. Display images below - Always display images from XXXX Your online XXXX XXXX XXXX bill is ready, XXXX. 





Hi XXXX, Your monthly wireless bill is now available at myXXXX XXXX XXXX. 

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Company response to consumer: Closed with explanation