Consumer complaint received 2024-08-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: MoneyLion Inc.
State: NC

Complaint narrative:
I have been a loyal customer of MoneyLion - XXXX for XXXX plus years, and hoped to continue. 
However, I brought an issue to their attention 17 month ago that has now cost me a lot of frustration and money. 
I have paid for a money order at the United States Post Office in XXXX XXXX XXXX, NC for almost 10 years. I had no issue debiting there for years, until XX/XX/XXXX, when moneylion blocked me from using my.debit card at the XXXX. I contacted moneylion many times, I've called, sent emails, and chats, and was told it was for my security. I asked money lion to remove the block from XXXX so I could buy a money order for rent. I was assured many times after phone calls, chats, and emails, that the issue was resolved. 
It still isn't, and never was. 

I have been charged approximately {$20.00} a month to transfer my money from moneylion to a XXXX account to use to buy the money orders. 

I spoke to a Moneylion supervisor named XXXX XXXX today asking to please fix my account to be able to use my debit card at the USPS. And to refund the Turbo Transfer Fees I was charged due to no fault of my own. 

I am not asking for the lates fees of {$50.00} charged from my landlord. 

I'm not asking for membership fees. 

I'm asking for a refund of any Turbo Transfer fees I have been charged because my account should never have been restricted, and should have been fixed when I called and emailed for months. 

XX/XX/XXXX used moneylion debit card at XXXX XX/XX/XXXX used moneylion debit card at XXXX XX/XX/XXXX used money debit card at XXXX XX/XX/XXXX used moneylion debit card at XXXX XX/XX/XXXX used moneylion debit card at XXXX XX/XX/XXXX used moneylion debit card at XXXX XX/XX/XXXX used moneylion debit card at XXXX XX/XX/XXXX debit card declined 3 times trying to purchase money order using moneylion debit card at XXXX. Rent due same day, had to XXXX XXXX money out of moneylion into a XXXX account in order to purchase money order. 

XX/XX/XXXX messaged then spoke to moneylion. ( Screenshots of my messages to landlord with screenshots of actual chat with moneylion asking them to fix this issue. 

XX/XX/XXXX charged {$13.00} XX/XX/XXXX charged {$22.00} XX/XX/XXXX charged {$22.00} XX/XX/XXXX charged {$7.00} XX/XX/XXXX charged {$22.00} XX/XX/XXXX charged {$21.00} XX/XX/XXXX charged {$13.00} XX/XX/XXXX charged {$17.00} XX/XX/XXXX charged {$7.00} XX/XX/XXXX charged {$8.00} XX/XX/XXXX charged {$15.00} XX/XX/XXXX charged {$15.00} XX/XX/XXXX charged {$15.00} XX/XX/XXXX charged {$8.00} XX/XX/XXXX charged {$17.00} XX/XX/XXXX charged {$9.00} XX/XX/XXXX charged {$13.00} XX/XX/XXXX charged {$18.00} XX/XX/XXXX charged {$4.00} XX/XX/XXXX charged {$13.00} XX/XX/XXXX charged {$18.00} Called XX/XX/XXXX Messaged live chat XX/XX/XXXX Emailed XX/XX/XXXX ( including screenshot ) Emailed XX/XX/XXXX ( including screenshot ) Unsure total number of times I've used live chat to ask for help about this, when I asked for transcripts, I was told they don't ha XXXX access to past chats. 
I've sent many emails through the XXXX contact email form. 

After speaking to XXXX XXXX who, like every single customer service representative before her, said she would resolve the XXXX issue. For 17 months I have been told that with nothing done. 

My rent is due the day I receive my direct deposit. I can not wait 3 days to transfer to XXXX from momeylion. I had no choice but to use Turbo Transfer. All while constantly contacting moneylion every time asking them to fix the issue. I should not ever have had to transfer anything. I should have been able to use my account like I had been without issue for years. 

Finally XXXX XXXX apologized for the 17 months of having to go through this, she offered points for my moneylion account. The points being equivalent to {$25.00}. 

I looked into changing banks when Moneylion failed to fix the issue. Doing so would risk my family 's home because changing direct deposit accounts can sometimes delay payment a month or so. We can't risk that. Besides trusting customer service would resolve it as they had promised.

After being a customer, without a single issue caused by myself for the years at moneylion, I can say I am extremely disappointed and dissatisfied.

These fees were 100 % due to MoneyLion 's either inability or unwillingness to fix their issue.

Company response to consumer: Closed with explanation