Consumer complaint received 2026-03-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: WA

Complaint narrative:
Cash App Services did nothing. Refused to investigate and refused give and appeal. Block it from day one. XX/XX/year>, {$260.00} was taking out of my account unauthorized. Cash App Services/ Block Inc XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX Card number last four XXXX I called Cash App Services immediately to stop such action, because it was not me that made the order or purchase. Cash App Services Cash App Services refused to stop the unauthorized order. XX/XX/year> : Cash app had sent out a notice to put in code or call if the purchase was not me. I would never buy a purchase from Cash App App not Card. Out of all the years I have never bought or purchased with Cash App and never would or will. Cash App has refused to give me information other than an unauthorized bill of sell. Cash App Services has never investigated anything. So Cash App Services uses the lie of not hearing from me for 3 Days to wrongfully not investigate, to deny my appeal, and to XXXX my money. I have provided all the contact dates with Cash App XXXX and never had 3 day hot or past. For the record and on the record I am challenging the illegitimate closure of my complaint with Proof that Cash App Services is creating false accusations Complaints that should not be closed, but investigated based on the facts presented by me. Both complaint are prematurely being closed in the evidence and facts have not been considered that I have provided that proves that Cash App Service is not truthful and has provided poor services after sending out {$260.00} unauthorized out of my account. ( By said card ) I have never used ever. As I have never used Cash App account to purchase anything in the years I have had Cash App. Cash App Services has blatantly lied about not hearing from me for three days. These exhibits proves Cash App Services/ Block Inc completely wrong and unprofessional. Complaint # XXXX - XXXX Date XX/XX/year> Complaint # XXXX - XXXX Date XX/XX/year> * Here is the proof that Cash App Services is untruthful and make false claims that Cash App Services did not her from me for 3 days. * Please review all dates of contact with Cash App Services by phone dates, emails, and Chat. * What Cash App Services did do intentional was shut off the date format on Chat to attempt to deceive dates. Please review all dates. * I spoke with Cash App Services XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, 2026 and Missed XX/XX/XXXX and XXXX 2026. That doesn't equally 3 days. I then spoke spoke with Cash App XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, up to XX/XX/year>. * Please review documentation and exhibits that I am providing as my proof. * 72 Exhibits shows that CASH APP SERVICES/ Block Inc is untruthful, dishonest, and create false accusations of not hearing from me for 3 days. * I Cash App Services attempted to tell me they would get back to me around XXXX of XX/XX/year>. Give them sometime to investigate. However, that was a trick to attempt to get my to not responds for 3 Days, but It did not sound right to me. * So I stayed in contact everyday except for on Sunday and Saturday. At hospital. Plus Sunday said there was no service that day. Actually that means I only missed one day of calling Cash App Services.

Company response to consumer: Closed with explanation