Consumer complaint received 2026-01-22 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: TRANSWORLD SYSTEMS INC
State: LA

Complaint narrative:
Date : XX/XX/year> Sent Via Certified Mail - Return Receipt Requested Transworld Systems IncXXXX XXXX XXXXXXXX XXXX XXXX, DE XXXX Re : Formal Dispute of Debt TSI Account Reference No. : XXXX Original Creditor Account No. : XXXX Alleged Debt Amount : {$820.00} Dear Transworld Systems Inc., I am writing to formally dispute the debt of {$820.00} referenced above. This debt is not valid and is not due because the underlying service agreement ( contract ) with XXXX was voided within the XXXX trial period, and the account was closed in early XX/XX/year>. 
Facts Regarding Contract Cancellation and Voided Service 1. Failure of Service : The service agreement was terminated because the mobile service could not be reliably established in my area due to cellular tower and coverage limitations, despite the devices being purchased. 
XXXX. Multiple Service Attempts : During the XXXX trial period ( Early XXXX ), I made multiple attempts to resolve the lack of service by contacting XXXX Customer Service and XXXX XXXX XXXX. 
XXXX. Agreement to Terminate : Following these extensive troubleshooting attempts, a XXXX customer service representative acknowledged on a recorded line that there was no technical solution available and that the agreement must be terminated. 
XXXX. No Financial Obligation Agreed Upon : During this recorded conversation, the XXXX representative agreed that no charges would be incurred outside of the equipment cost if the phones were not returned. The equipment was timely returned within the trial period, thereby voiding the contract and eliminating all associated service and device charges.

Absence of Prior Notice and Justification for Debt 1. No Prior Billing : I attest that no bill, statement, or invoice related to this alleged debt was ever sent to my physical address or primary email address by XXXX. 
XXXX. First Notification : This letter from your agency, dated XX/XX/year>, is the first and only notification I have received regarding this debt, which allegedly originates from an account cancelled in early XX/XX/year>. The failure to send a prior bill or justification for the alleged charges further proves the lack of validity of this debt. 
Demand for Immediate Correction This debt is unequivocally invalid. I demand that you immediately : 1. Adjust the account balance to {$0.00}.

2. Cease all collection activities concerning this matter. 
3. Advise me in writing within XXXX ( XXXX ) business days of this correction and your compliance with my request.

4. Confirm that this alleged debt will not be reported to any consumer credit reporting agency.

Be advised that as this debt is formally disputed, you must validate the debt as required by the Fair Debt Collection Practices Act ( FDCPA ). Given the recorded agreement with XXXX XXXX XXXX the contract, I fully expect the balance to be zeroed immediately. Should this account not be corrected immediately, I will be forced to take further legal steps, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and pursuing legal remedies. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation