Consumer complaint received 2024-12-04 00:00:00
Product: Debt collection — I do not know
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Incident at Chase Bank ( XXXX XXXX XXXX XXXX, XXXX, FL ) Date : Today Purpose : Appointment with XXXX XXXX ( Male ) to open a business account Timeline of Events 1. Prior Context I live an hour away and had scheduled an appointment with XXXX the day before, confirmed by phone. 
This visit was my third attempt to resolve account issues at Chase : First Trip : To open the business account. No mention of a personal account during this process. 
Second Trip : The account was shut down due to verification issues, even though I resubmitted my ID at a different branch closer to my home. A second account was opened, with no mention of a personal account. 
Third Trip : A local visit to resubmit documents. Again, no mention of a personal account. 

2. Arrival XXXXXXXX XXXX  : I arrived at the branch and waited in the lobby. 
XXXXXXXX XXXX : XXXX came out and asked if anyone had a XXXX appointment. I raised my hand, and we proceeded to his office. My two business partners had not yet arrived. 
XXXXXXXX XXXX : XXXX began questioning whether there was an appointment scheduled for XXXX. He stated multiple times that he didnt see one in the system. 
I reassured him that the appointment had been made and confirmed twice over the phone because of the long commute. 
XXXX demeanor shifted noticeablyhe seemed agitated, and when I calmly suggested the error might have been on their end, he stared blankly at me without a response. 

3. Interaction with XXXX XXXX appeared visibly rushed and irritated, especially after I requested to proceed with the account setup despite my partners delay. He insisted on waiting for them without providing a clear explanation. 
XXXXXXXX XXXX : XXXX abruptly left the office, attended to another customer in the lobby, and then returned to ask me to leave so he could assist that customer. 
I calmly reiterated my request to proceed, emphasizing that I had all necessary documents and XXXX information ready. 
XXXX asked for my ID and seemed annoyed when I handed it to him. 

4. ID Check and Partner Arrival XXXXXXXX XXXX : XXXX requested my ID and began looking up my information. 
XXXXXXXX XXXX : My two business partners arrived, at which point XXXX greeted them without acknowledging me and immediately made a phone call. 

5. Disclosure of Personal Financial Information During the call, XXXX spoke loudly about a {$1000.00} charge-off on my personal account in front of my business partners. 
He asked the representative if I was even allowed to open a business account due to this charge-off. 
Feeling humiliated, I twice asked why he was discussing my personal financial information in front of others. 
Rather than apologize or explain, XXXX asked my partners to leave the office, seemingly in retaliation for my questioning. 

6. Phone Conversation The Chase representative confirmed the {$1000.00} charge-off, stating : It was an old debt, no longer reportable. 
Chase could sue for the amount. 
I explained I had no prior knowledge of this issue despite visiting the branch twice and another branch once for account-related matters. 
When I asked repeatedly if I could still open the business account, the representative confirmed I could but emphasized the possibility of legal action against me. 

7. Account Opening Process XXXX ended the call, confirmed with the representative again, and reluctantly resumed processing the business account. 

8. Complaint to Branch Manager Approx. XXXXXXXX XXXX : I requested to speak with the branch manager. 
I explained the situation, emphasizing the humiliation caused by XXXX actions and the breach of my privacy. 
The branch manager appeared empathetic but left the door open during our conversation, exposing me further to others in the branch. 
While he promised to submit a complaint, the process felt rushed and insincere. He provided a number for me to call but failed to offer any real resolution or accountability for XXXX behavior. 

Observations XXXX conduct appeared intentionally retaliatory and unprofessional. His visible frustration with my request to proceed without my partners, my insistence that an appointment had been made, and my questioning of his disclosure of personal financial information seemed to provoke his inappropriate actions. 

Publicly sharing private financial details not only defamed my character but also jeopardized the trust and respect necessary in professional banking relationships. The lack of privacy during my complaint further compounded the humiliation.

Company response to consumer: Closed with explanation