Consumer complaint received 2025-11-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: OK

Complaint narrative:
On XX/XX/XXXX I went into the branch located on XXXX XXXX XXXX in XXXX  XXXX to deposit a settlement check I had received. I also was looking to open a savings account but was not able to. Instead the banker XXXX XXXX assisted me in opening a second checking account and deposited the funds in that account. They were said to become available on the XXXX of XXXX. On Tuesday the XXXX of XXXX I got notification from the chase app that my account was locked due to fraud and to call them to get it figured out. I called them and this is the beginning of the long list of issues. The person I spoke with said my accounts are restricted and going to be closed and that I can pick up the funds on the XXXX from the bank. I went into the bank and the banker confirmed that information. I asked both why this was happening and they said they dont have the information and that I would receive a letter in the mail with the reason ( I never received any letter with that information ). So I had my original account that was also restricted that my boyfriends direct deposit goes into. I called them again and I wanted to know what would happen with that I was told that once its in the account i can go to the branch and have the funds released to me. So Im calling each day to see when the direct deposit posts and while Im doing this I get told that no I wont be able to pick up the money when it posts and Id have to wait for the check in the mail. This continued to happen with each person I spoke to one would say one thing and then the next person would say the opposite. I even got borderline yelled at by a supervisor because I was, understandably, upset. So this continues until Tuesday the XXXX I go into the same branch on XXXX XXXX and their systems were down and so they sent me to a different location and to ask for XXXX. I go to the location on XXXX XXXX and XXXX directs me to a other banker XXXX. He gets on the phone and finds out the reason I cant get the money yet is because the check still hasnt been verified. The person hes speaking with is able to finally verify the check. I am then told that the person who verified the check now has to submit some paperwork and it would take 2 business days but I can come pick the money up on the XXXX. So I am getting ready to go to the bank today and I got a call from chase. The person who called is going to connect me with someone to speak to on how to release the funds to me. I speak with a person and now they are saying I cant pick it up at the bank and it has to be mailed. I ask for a supervisor who also cant do anything except mail the funds out. In this conversation I am told they tried to contact me before but they couldnt and were sent to my voicemail. I never receive a call or had a missed call from them. Or any voicemail. I ask the supervisors if there is anyone else I can talk to and she said no and verified my address to mail the money out. In the mean time I have been unable to pay my rent we dont have a car so Ive spent around XXXX $ I dont have in uber to get back and forth to the bank. My powers threatened to be shut off. Im on the verge of being evicted. I have hardly any food. And I still dont know why any of this happened to begin with. Chase has lied to be every time Ive called they have told me a different story each time I speak with them. They have cause me to have multiple panic attacks and an extreme amount of stress. This is not ok and I want something done.

Company response to consumer: Closed with explanation