Consumer complaint received 2025-10-30 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MO

Complaint narrative:
This complaint is directly to Transunion. I have sent several certified letters to based on the process of filing a dispute. I spoke with an agent on XX/XX/XXXX and was told that I would need to send in documents after I have started the dispute. That's when I explained to the agent I would send it tomorrow since it was so late. She stated that would be fine as long as it was before the 10 days. I then explained that ok. Once, I called to follow up on XX/XX/XXXX they stated that they did not have any information in the system and I would need to remail it. I explained to him that I verified the mail was delivered with the tracking number he stated mam we do not have it. I requested a call from the supervisor and he stated it would take up to XXXX hours for a callback. 
Which leads me to today XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX called back and I explained and express my exhaustion and XXXX  XXXX  from dealing with this on going issue since last year. I have sent verification on XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX. Per EACH representative I spoke with ALL have told me the exact same thing to mail in since the uploading did not work. I send in this information as they have requested they keep starting me over stating that once I start a dispute I can no longer upload the documents I have to wait out the 30 days to 45 days until the dispute process is complete and it opens up again. 

I expressed my agony, pain, frustration, XXXX, and level of stress from this situation. The fact that my life is in the hands of someone who makes the decision to help or not. Based on what side of the bed the wake up on and how they are emotional gaged for the day. I have been going through this with ALL XXXX credit Bureaus and I and EXHAUSTED BEYOND MEANS. I just went to the XXXX  XX/XX/XXXX and my XXXX XXXX was XXXX and he stated that I would need to follow up and see my PC to get medication. In addition, I was not able to move status on my job due to inaccurate credit reporting. I had to move due to my credit showing COLLECTIONS of information that is NOT ACCURATE. This is absolutely insane. Please see below where all of this information was delivered per their request several times. I explained to XXXX XXXX XXXX, that it was not my fault that this information was not put into my file. I expressed to him that this is the same issue I was having since XX/XX/XXXX. 

Tracking Number : XXXX Copy Add to Informed Delivery Latest Update Your item has been delivered and is available at a XXXX XXXX XXXX XXXX pm  on XX/XX/XXXX in XXXX, PA XXXX. 

Get More Out of XXXX XXXX : XXXX XXXX Plus Delivered Delivered, XXXX XXXX XXXX, PA XXXX XX/XX/XXXX, XXXX XXXX  See All Tracking History I have filed a complaint with CFCB as well as ALL XXXX Bureaus. I have reached out to the company to request the Original doucmentations of my signature and terms and agreement of property and NOTHING has been SENT. I have not even received any updates from TRANSUNION, XXXX, OR XXXX. 

Collections : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  These account listed above are the account I have been trying to rectify. I am requesting that this inaccurate information be removed. Bases on the FCRA : FCRA 1681i ( a ) Failure to reinvestigate disputed information.

FCRA 1681e ( b ) Failure to maintain procedures to ensure maximum possible accuracy. 

I request that this information be removed immediately on my credit report. 

Urgent Matters,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief