Consumer complaint received 2026-05-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: IL

Complaint narrative:
This is a supplemental complaint to my previously filed CFPB complaint # XXXX regarding the same incident. I am filing this additional complaint to provide new evidence that directly contradicts statements Wells Fargo made in their response. 1. WELLS FARGO MADE A FALSE STATEMENT TO THE CFPB In their response to complaint # XXXX, Wells Fargo stated : " We can confirm we are accurately reporting the account. '' This statement is demonstrably false. I pulled all three of my credit reports from XXXX, XXXX, and XXXX on XX/XX/XXXX. The Wells Fargo XXXX credit card account ending in XXXX the account Wells Fargo claims the {$4000.00} setoff was applied to does not appear on any of the three reports. I have attached screenshots from all three bureaus as evidence. The only Wells Fargo account appearing on my credit reports is a mortgage that was paid off and closed in XXXX. Wells Fargo clearly knows how to report accounts accurately, as evidenced by the mortgage appearing correctly on all three bureaus. The complete absence of the credit card account ending in XXXX from all three credit bureaus confirms this debt is over 7 years old well beyond the 4-year statute of limitations under Texas law . 2. THE DEBT IS TIME-BARRED Wells Fargo 's response makes no attempt to address the statute of limitations. They have not provided the original account opening date, the date of my last payment, or the charge-off date. They simply stated the setoff was processed " in accordance with applicable account terms '' without proving the debt was legally collectible. The right of setoff does not extend to time-barred debts, and Wells Fargo has provided no evidence that this debt was within the statute of limitations at the time the setoff was executed. 3. WELLS FARGO WAIVED THEIR RIGHT TO SETOFF THROUGH 15 YEARS OF INACTION I have maintained the Wells Fargo checking account ending in XXXX for over 15 years. During this entire period I made consistent monthly payments of {$120.00} for my life insurance from this account. Wells Fargo processed every transaction normally, maintained a full banking relationship with me, and even issued me a cashier 's check refund of {$36.00} for an accidental charge demonstrating I was treated as a customer in good standing. They took no setoff action for over 15 years, only acting the moment a {$5000.00} deposit appeared in my account on XX/XX/XXXX. 4. WELLS FARGO EXECUTIVE OFFICE ACKNOWLEDGMENT On XX/XX/XXXX at XXXX XXXX, a representative named XXXX from the Wells Fargo Executive Office called me directly to acknowledge this matter and informed me I would receive a formal response by XX/XX/XXXX via the CFPB portal and by mail. 5. SEVERE FINANCIAL HARDSHIP I am currently unemployed with no source of income. The {$4000.00} seized by Wells Fargo on XX/XX/XXXX represented the entirety of my available funds. I am unable to cover basic living expenses and am now at risk of losing my life insurance policy the very policy I have faithfully paid from this same Wells Fargo account for over 15 years because I no longer have the {$120.00} needed for my upcoming monthly premium.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation