Consumer complaint received 2026-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
OnXX/XX/XXXX XX/XX/XXXX at XXXX pm I contacted Wells Fargo Bank and told them a fraudulent charge was placed on my account and asked them to immediately freeze this transaction as it was not correct. I ordered a product from XXXX for the amount of {$240.00} and the company charged my card {$2900.00} without my permission. I was told that there was nothing they could do until the charge was processed and at this time it was only pending. I explained that I did not want this charge to be processed and asked them to stop the process as it was not the amount I was told would be charged. They again told me that they could not process as the charge was pending. I then immediately called XXXX XX/XX/XXXX at XXXX, and tried to cancel this transaction as I did not agree to this charge, however, I was unable to speak to anyone, only was able to leave a message. I then received a text from the company stating that my order was received. I responded to that text and explained that I wanted to cancel and wanted my payment refunded. I received no response. I then went onto the website for XX/XX/XXXX after they sent me a confirmation email at XXXX, with a link to go onto my account. I immediately clicked on that link and requested that they cancel my payment and refund the full amount, as this was not the amount that was shown in my purchase at XXXX I contacted XXXX immediately the next day ( XX/XX/XXXX, XX/XX/XXXX, at XXXX am as well and again requested someone contact me regarding the charge and wanting to cancel this transaction and get my full refund. I never heard back from anyone until XXXX pm, where they told me that I oped for a yearly plan, I asked them to see where I signed up for that, as I did not select this, and still til today ( XX/XX/XXXX ) they still have not presented that proof to me. I never received a response from the Wells Fargo after my numerous attempts with phone calls, emails, and faxes. I finally received a letter in the mail dated XX/XX/XXXX, asking for more information. At this point, I have been sending emails and faxes with all communications, showing I still have not received any communication from XXXX, nor my refund. Here we are today, XX/XX/XXXX, XX/XX/XXXX and Wells Fargo tells me there is nothing they can do I agreed to the purchase, which I certainly did not, apparent in my immediate phone call to Wells Fargo XX/XX/XXXXXX/XX/XXXX, at XXXX at night, and that they will not refund my money. I have not heard from XXXX, where they clearly manipulated and scammed me out of {$2900.00}, as I have not received my money nor have they shipped any product that they state I paid for XX/XX/XXXX months all up front For this I wish to file complaint agains Wells Fargo for not protecting my accounts against a fraudulent charge and against XXXX for falsely representing a pharmacy that showed me a monthly charge for a product, taking an entire year 's worth of payments without my permission and then never even contacting me to cancel my account, did not cancel my supposed subscription, which they show no proof, and never providing me with the prescription in which they took the money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation