Consumer complaint received 2025-09-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
I'm making a complaint against Wells Fargo for theft of {$13000.00} USD Currency. XXXX XXXX I sold XXXX  XXXX XXXX to XXXX. I have a Wells Fargo account and XXXX wired the payment to my account. I went to the Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD. XXXX XXXX XXXX approximately around XXXX XXXX went to withdrawal {$12000.00} to buy a car since I just sold mine the night before. XXXX XXXX of the tellers was helping me and was very nice but XXXX of the XXXX  managers said " I'm going in back and check a few things out " she never returned. XXXX the XXXX XXXX came out and stated that a few things needed to be verified with the bank wire from XXXX. After several times of going back and forth to the back XXXX asked me " where did you get the money to purchase a car to sell to XXXX ''? I replied " thats none of you business ''. I have been a school teacher for the last XXXX  years. The questioned seemed very odd because I was just there to withdraw money to purchase another car. At this time I have been in the bank for over XXXX minutes and its just a bunch of making calls and going to the back office. I had to leave so I could return to work. Meanwhile I called customer service to file a complaint I spoke with XXXX different representatives XXXX and XXXX which were both very nice.I was told that my daily limit had been increased to {$1000.00} that I could withdraw from the ATM. Also that I could go back to the branch withdraw money from the account but if there was an issue at the branch just call back into customer service. As I was on the phone with customer service the XXXX department called and the representative XXXX XXXX was on the line and she was very rude. I was told that Wells Fargo at this time would be closing my account in XXXX  days because from a business perspective its best for them. At XXXX pm Wells Fargo sent me an email stating that I had XXXX  days and I could withdraw my money but no other wires would be accepted. I returned to the same branch around XXXX pm and I was in a rush earlier and left my ID at the branch. The teller returned my ID and I asked to withdraw {$6500.00} the teller said your account is blocked and she tried several times. She informed me that she had to go to the back and get assistance. During this time I attempted to withdraw money from the ATM and message appeared on the screen flashing telling me to call this XXXX number. So my debit card was blocked as well. I showed the tell the email that I received from Wells Fargo stating that I could withdraw funds. I was asked to wait in the lobby area for a XXXX. After a few moments XXXX the branch XXXX came out and asked me and my fianc to come to XXXX of the cubicles. I told him that I wanted all of the money out of the account and he said " It's blocked there is nothing that I can do ''. I told him again that I wanted all of my money and said " give me a minute let me check something ''. He left the cubicle and returned and said " yeah your account is blocked blocked ''. My finance ' said to him " since she has already sold her car to XXXX and Wells Fargo has the money she is out of a car and the money and she can't go back and get her car from XXXX don't you see this is an issue ''? XXXX said that I had failed a Wells Fargo question when he asked me " Where did I get the money from to buy a car and sell it to XXXX ''? Since my answer was " None of your business '' Wells Fargo didn't like that and decided to retaliate and keep my entire {$13000.00} dollars. We continued to ask XXXX about getting my money and simply said " I'm done here '' and walked away. He and got the security guard because we were still sitting at the desk which was very confusing. Also there was someone diagonally across from us that was complaining about Wells Fargo not giving them their money as well. I'm really sure if its the location or Wells Fargo as a whole taking consumers money at will. If my request for {$12000.00} was too much its okay just to say that because the bank works off of fractional reserves but to turn me over to the fraud department and all I did was sell my car is ridiculous. This is the same bank that has been repeatedly caught up in scandalous activities like opening up fake bank accounts by their employees to make their numbers look good. I'm not the fraudster they are! Wells Fargo has decided to rob me for {$13000.00} and I want my money back!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation