Consumer complaint received 2025-03-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Unexpected or other fees — 
Company: Meta Payments Inc.
State: AZ

Complaint narrative:
Meta XXXX XXXX Company I also sent a letter for help on XX/XX/year> Meta Company has signed for it on XX/XX/year>, but has not yet responded Send again on XX/XX/year> I also gave a {$50.00} tip because my friend also gave a {$50.00} tip in the letter, and his account was immediately unlocked the next day after signing for it, but mine was not unlocked. He also sent it twice. He didn't put any money in the first time, but he did put XXXX XXXX  in the second time. 
So I don't know if meta has a tipping culture? However, your company signed for my letter on XX/XX/year> and accepted the {$50.00} tip without processing it, which involves legal issues. You can check the monitor to see which employee opened the letter. All of the above are facts! 
violated these laws The membership system is not transparent and requires the purchase of membership in disguise : After the suspension, I found that your platform seemed to require users to purchase memberships in disguise through the membership system in order to unlock certain features or remove restrictions. Such an opaque policy not only confuses users, but may also violate the principles of fair trade and relevant laws and regulations on consumer rights protection. Please explain this and provide clear policy guidelines. 

The support system for foreign users is extremely unfriendly and may discriminate against them : When I filed my complaint, your foreign user support system was not only extremely slow in responding but also of poor quality, and did not provide any specific solutions to my issues and requests. This type of treatment makes people question whether your platform discriminates against foreign users. This unfair treatment may involve discriminatory behavior and has seriously affected my trust in the platform. 

Possible violation of data protection laws and user rights : As a user, I am concerned that your platform may have violated data protection laws when processing my personal data and usage behavior, especially when it comes to account suspension and membership systems, and that you may not adequately protect users ' privacy and data security. I hope you can provide appropriate explanation and respond to the processing of my personal data.

In the United States, taking a tip without providing corresponding service may violate several laws, especially in the areas of good faith and fair dealing. Integrity Issues and Fraud : If a person accepts a tip but d
oes not provide corresponding service, this may be considered a scam or fraudulent act. Scamming is illegal under federal law and can lead to criminal prosecution. In particular, if the tip resulted from a misunderstanding on the part of the customer and the deliberate failure to provide service was clearly intended to cause the customer to pay the wrong amount, this may be a violation of the relevant good faith transaction provisions. 

Business ethics and customer service : Business ethics also require practitioners to provide honest service.

If Meta leads users to believe that support is only available if they pay, this could be a scam.

If a user 's account is stolen or blocked, Meta should have a reasonable complaint channel instead of requiring the user to ** '' pay for the blue check '' to resolve the issue**.

This may involve unjust enrichment The Electronic Funds Transfer Act ( EFTA ) If it is related to account theft or fraud, the company must provide free customer service support. 
Is it illegal for Meta to force paid customer service?

If Meta forces users to pay to resolve account theft and blocking issues, it may violate consumer protection laws.

If Meta abuses its market dominance and does not provide a free customer service option, it may violate antitrust laws.

If Meta misleads users into believing that " no help is available without payment '', it may involve fraud or unjust enrichment.

U.S. Consumer Protection Act ( CPA ) Unfair or deceptive business practices are prohibited and may apply to the " paid customer service '' model.

Company response to consumer: Closed with explanation