Consumer complaint received 2025-11-13 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — High pressure sales tactics or recruiting
Company: SLM CORPORATION
State: WV

Complaint narrative:
SUBJECT : Sallie Mae Failed to Address Void Contract Claim - Reopening Complaint Related Complaints : XXXX, XXXX, XXXX I am reopening my complaint regarding Sallie Mae Bank because their XX/XX/XXXX response completely failed to address my actual legal claim. 

WHAT SALLIE MAE IGNORED : On XX/XX/XXXX, I sent Sallie Mae a Formal Disaffirmation of Contract ( via certified mail to their Legal Department ) stating that the loans are VOID AB INITIO because I was XXXX XXXX XXXX when the first loan was approved on XX/XX/XXXX. 
Under universal common law and West Virginia state law, contracts entered by minors are voidable. I formally disaffirmed this void contract. 

SALLIE MAE 'S RESPONSE FAILED TO ADDRESS : - Whether they dispute that I was XXXX XXXX XXXX at the time of loan application, signing, approval, and right-to-cancel period - What legal authority supports enforcing contracts against minors - Whether my 12 payments over 8+ years constitute ratification - The unconscionable terms ( {$50000.00} loan on {$3600.00} annual income = 1,368 % debt-to-income ) - Elder financial exploitation : Approval of a XXXX retired co-signer whose sole income derived from IRA distributions and Social Security, constituting predatory reliance on fixed retirement assets to secure high-risk private loans. 

Instead, Sallie Mae : - Directed me to a " discharge application '' for " Discharge due to Closed School or School Misconduct '' - Ignored my void contract claim entirely - Made no mention of my XX/XX/XXXX disaffirmation - Treated this as routine " discharge request '' not legal disaffirmation I INCORRECTLY INDICATED THEY " ADDRESSED ALL ISSUES '' : When I provided feedback, I mistakenly indicated Sallie Mae " addressed all issues '' because I received and completed their discharge application. However, this was incorrect. 
The discharge application relates to school misconduct XXXX XXXX XXXX XXXX XXXX ' fraud ), but my primary legal claim is that the contracts are VOID due to my minority status at origination.

These are three separate issues : - PRIMARY CLAIM : Contract is void because I was a minor ( requires no discharge process legally unenforceable ). 

- SECONDARY CLAIM : School fraud that induced the loans ( supports discharge application ). 

- TERTIARY CLAIM : Elder financial exploitation of the XXXX co-signer through predatory reliance on fixed retirement income ( requires regulatory and supervisory review ). 

WHAT SALLIE MAE MUST DO : - Acknowledge receipt of my XX/XX/XXXX Formal Disaffirmation of Contract - Provide written response stating their position on enforceability of contracts with minors - Confirm whether they dispute I was XXXX XXXX XXXX at loan approval - Explain legal basis for attempting to enforce void contracts - Address elder exploitation of my XXXX grandmother as co-signer REQUESTED CFPB ACTION : - Reopen my complaint and require Sallie Mae to respond to my void contract claim - Investigate Sallie Mae 's practice of lending to minors - Investigate whether this is a pattern affecting other minor borrowers - Coordinate with Utah Department of Financial Institutions ( Sallie Mae 's charter regulator ) - Consider enforcement action for unsafe and unsound lending to minors SUPPORTING DOCUMENTATION : - My XX/XX/XXXX Formal Disaffirmation of Contract - Loan approval documents showing I was XXXX XXXX XXXX at origination - Birth certificate ( XXXX : XX/XX/XXXX ) - Timeline showing only 12 payments in 8+ years since turning XXXX - Co-signer ( XXXX XXXX XXXX ) loan XXXX and XXXX qualification documents, evidencing approval based solely on IRA distributions and Social Security income CURRENT STATUS : Sallie Mae has NOT responded to my void contract claim. They continue to treat these loans as valid despite my minority status at origination. I am making no further payments on void contracts. 

I request CFPB reopen this matter and require Sallie Mae to specifically address the enforceability of contracts entered by a XXXX borrower.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation