Consumer complaint received 2026-06-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with the payoff process at the end of the loan — 
Company: Aqua Finance, Inc.
State: MD

Complaint narrative:
I am submitting this complaint regarding Aqua Finance , Inc. concerning a roofing loan that was originally obtained for a property owned by my late mother. The roofing work was performed by XXXX XXXXXXXX XXXX XXXXXXXX. Although the actual cost of the roof was approximately {$18000.00} the financing amount through Aqua Finance exceeded {$22000.00}. Over the years, despite payments being made, the balance failed to decrease appropriately, and excessive interest and additional charges continued to be added. After my mother 's death, Aqua Finance began attempting to hold me personally responsible for the remaining balance, claiming that because I was listed as a point of contact and successor in interest of the property not the borrower, I am liable for the debt. I dispute this claim. I never signed as a borrower, co-borrower, guarantor, or otherwise agreed to assume this obligation. Merely being identified as a contact person or successor in interest does not create personal liability for this account. Furthermore, I have reason to believe that the account was charged off years ago and that Aqua Finance received payment through insurance or other means. Despite this, the company continues to pursue collection activities and has repeatedly attempted to report this debt on my credit report. They have also attempted to report the debt under my deceased mother 's credit file, although such attempts have reportedly been rejected. Although I am not legally obligated on this debt and never knowingly executed or assumed responsibility for the underlying loan, I nevertheless made payments to Aqua Finance because of their persistent collection efforts, repeated harassment, and my fear that they would improperly damage my credit standing. These payments were made under duress and solely to avoid the consequences of continued collection activity and adverse credit reporting. To the extent that Aqua Finance relies upon any documents purporting to establish my liability, I dispute the authenticity and validity of such documents and do not acknowledge them as binding upon me. Any information I provided to Aqua Finance was communicated verbally over the telephone, which in XXXX I recognize I should not have done, and such communications should not be interpreted as an admission of liability, an assumption of the debt, or a waiver of any rights or defenses available to me. Furthermore, I understand that this account had already been written off and/or otherwise satisfied through insurance or other recoveries. Accordingly, any payments made by me were made solely in response to the coercive circumstances created by Aqua Finance 's conduct and should not be construed as evidence that I am personally responsible for this alleged obligation. In addition, I have experienced repeated harassment in the form of telephone calls and emails, including communications occurring after XXXXXXXX XXXX These collection efforts have caused significant distress and appear to violate consumer protection laws governing debt collection practices. What do they intend to do saying that XXXX XXXX the owner of the property is now passed away and the former owner of the loan

Company response to consumer: Closed with explanation