Consumer complaint received 2025-08-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Bread Financial Holdings, Inc.
State: GA

Complaint narrative:
Date : XX/XX/XXXX To XXXX XXXX XXXX XXXXXXXX  Attn : Customer Service/Dispute Resolution Phone : XXXX Subject : Formal Dispute and Request for Immediate Removal or Correction of Credit Reporting Dear XXXX XXXX I am writing to formally dispute the information being reported regarding the XXXX XXXX Visa Credit Card ( Account Number ending in XXXX XXXX, which was transferred to your company, Second Round, LP, on XX/XX/XXXX. I am requesting the immediate removal or correction of this tradeline from my credit report in accordance with the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 1. Account Information Inaccuracy The information on my credit report indicates that Comenity Capital Bank originally issued the credit card and reported the account as a charged-off debt that was sold to your company on XX/XX/XXXX. It appears that this account is still being reported as outstanding, which may be inaccurate, misleading, or duplicative in nature. * As of the date the debt was transferred, the account balance was zero with Comenity Capital Bank, and your reporting is now duplicating or conflicting with their previous reporting. * According to the Fair Debt Collection Practices Act ( FDCPA ), reporting this debt without fully identifying whether you have the right to collect it, or whether it is still in dispute, may violate collection laws. 2. Permissible Purpose and Accurate Reporting Under 15 U.S.C. 1681b, XXXX XXXX, XXXX must have a permissible purpose to report any data. Since the debt was charged off and sold, your company must ensure you are accurately reporting the balance and whether it remains a disputed or charged-off account. Any reporting of a balance owed, if not accurate, constitutes an illegal credit reporting action. XXXX. Legal Precedents for Accurate Credit Reporting It is established by federal law and multiple court rulings ( e.g., Koropoulos v. Credit Bureau , Inc., Cushman v. Trans Union Corp., and Sepulvado v. CSC Credit Services ) that inaccurate or misleading reporting of an account is a violation of the FCRA, and that when the debt is no longer owed or is under dispute, it must be corrected or removed. * Additionally, reporting the same debt under two separate entities ( Comenity and XXXX XXXX, XXXX ) can be considered duplicate reporting, which is a violation under the FCRA Section 1681c. 4. Obsolete Information and Date of First Delinquency * According to the FCRA 1681c ( a ) ( 4 ), negative information, including charged-off accounts, may only be reported for seven years from the date of first delinquency. As the date of first delinquency was XX/XX/XXXX, the account should be scheduled for deletion from all consumer reporting agencies no later than XX/XX/XXXX. FORMAL REQUEST : As per my rights under FCRA 1681i ( a ) and FDCPA 1692g, I request the following actions : 1. Immediate review of this account and its reporting status. 2. A reinvestigation into the accuracy of the balance and status of this account as it pertains to your reporting. 3. Immediate deletion of this tradeline from all credit reporting agencies if any part of the reporting is found to be inaccurate or unverifiable. 4. Written confirmation that all corrections have been made and a copy of the updated report or deletion from your end. If XXXX XXXX, XXXX does not have the necessary documentation to prove the accuracy of the account, I request that you delete this entry from my credit report immediately. Failure to comply with these requests will leave me no choice but to escalate this issue by filing formal complaints with the Consumer Financial Protection Bureau and Federal Trade Commission and, if necessary, pursuing legal action under both the FCRA and FDCPA. Thank you for your prompt attention to this matter. I expect a written response from you within 15 days from the date of receipt of this letter, as stipulated by federal law. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief