vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
CFPB I have asked XXXX multiple times to look into inaccuracy 's on my credit report reporting by capital one. XXXX has stated the report is accurate. I asked XXXX for the investigation report. XXXX still has not provided me with the investigation report. one of the inaccuracy that XXXX is reporting is as a charge off by Capital one stating the last charge off date is XXXX XXXXI have attach the payment receipt with the confirmation of payment for capital one before that date.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: Bread Financial Holdings, Inc.
State: NY

Complaint narrative:
I am filing a complaint against XXXX XXXX and XXXX XXXX Bank regarding the closure of my account on XX/XX/year>. The account was closed after it was reported that the account was not mine, which is incorrect. I contacted XXXX to report this issue, and they informed me that my account would be reopened. However, despite this assurance from XXXX, XXXX XXXX Bank is refusing to reopen my account. 

XXXX has confirmed that the charges on the account are mine, yet they continue to keep the account closed without providing a clear or reasonable explanation. This situation is highly frustrating and doesnt make sense given the verification of the charges and XXXX XXXX to reopen the account. 

I have made several attempts to resolve this matter with XXXX and XXXX Bank, but they have refused to take action. The closure of my account is causing significant inconvenience, as I am unable to access my purchase history, rewards, and account features. 

XXXX XXXX : I am seeking the immediate reopening of my XXXX account, as I am the rightful owner and there has been no fraudulent activity. I also request a thorough explanation for the initial closure and the refusal to reopen the account despite the confirmation of my identity and the charges.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
This is not sent in error, I am so stressed out and frustrated writing this complaint. Do you know or have any idea how distressing it is when youre working your way off honestly, then you look at your credit report erroneous information everywhere that has negatively impacted both my credit score and my life, it is my literal lifeline during emergencies, and every paycheck is an emergency.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Information belongs to someone else
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
I, XXXX XXXX, as a federally protected consumer and per the Fair Credit Reporting Act ( 15 USC 1681 ) I am now opting out of any and all authorizations that I may have given you written, unwritten, oral, verbal or nonverbal per U.S.C 6802 effective immediately and indefinitely. WELLS FARGO XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Shellpoint Partners, LLC
State: CA

Complaint narrative:
I attempted to access my account after my mortgage was sold to ShellPoint Mortgage ( NEWREZ LLC DBA, SHELLPOINT MORTGAGE SERVICING XXXX XXXX XXXX ) and have been unable to do so with the up to date and accurate information disclosed in a letter sent to my home. I have followed all avenues listed on their website, attempted to communicate with them through alternative platforms ( XXXX and XXXX ) as well as call their multiple numbers listed. I have been hung up on twice and after a brief XXXX search have found that many, many others have had a similar experience.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Shepherd Outsourcing, LLC
State: CA

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a complaint regarding a fraudulent charge on my credit report from Shepard Outsourcing LLC, which I have been unable to resolve despite my efforts. Here are the details of my case : Fraudulent Account : An account with Shepard Outsourcing LLC has appeared on my credit report, which I did not open and which I believe is fraudulent. 
Credit Report Details : The account is listed on my credit report under the name " Shepard Outsourcing LLC '' with account number [ XXXX ], and it showsa loan being taken out in my name for an appliance 2 years ago. I was living abroad when this happened. I have a student visa verifying I was living/studying outside of the United States . 

Attempts to Resolve : Contact with Shepard Outsourcing LLC : I have made multiple attempts to contact Shepard Outsourcing LLC directly to address this issue. Unfortunately, I have encountered significant obstacles : Unresponsive Employees : The customer service representatives and other staff members I have spoken with have been uncooperative and have not provided any useful information or assistance. 
Attempts to Speak with CEO : I have also tried to reach the CEO, XXXX XXXX, directly, but he is consistently unavailable. My requests to speak with him have not been successful. 

Current Situation : Unresolved Fraudulent Account : Despite my efforts, the fraudulent account remains on my credit report, negatively impacting my credit score and causing significant stress. 
Requested Resolution : Removal of Fraudulent Account : I am requesting that the CFPB assist in facilitating the removal of this fraudulent account from my credit report. 
Assistance in Contacting the Business : I would appreciate any support in ensuring that Shepard Outsourcing LLC provides the necessary information to resolve this issue. 
I have attached copies of my credit reports highlighting the fraudulent account, as well as documentation of my attempts to resolve the matter with Shepard Outsourcing LLC. 

Thank you for your assistance in this matter. I look forward to your guidance and support in resolving this issue.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CLGF Holdco 1, LLC
State: PA

Complaint narrative:
I was never late on this account. 
Please show me documentation showing proof of such transactions. Showing that I was ever late to support your inaccurate reporting on my account. If you can not supple this please delete this alleged late payments from my credit report. FCRA allows 30 days for this to be rectified.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am asking for your help with this incorrect account thats showing up on my credit report. Ive brought up this issue because its damaging my reputation, and I need your help. The way my credit report was managed has put me in a tough spot, as this incorrect reporting has hurt my reputation. Please correct these mistakes so I can live with my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
To whom this letter reaches, it has come to my attention after looking over my Experian and XXXX XXXX reports. Experian report # XXXX and XXXX report # XXXX that the following accounts are not mine and incorrect and according to the FCRA XXXX to be removed from my credit file within 15 days of receiving this notification. 

These creditors listed below do not belong to me nor do they belong on my credit file. In accordance with the Fair Credit Reporting Act, Account Names and # XXXX : XXXX. ) XXXX XXXX # XXXX ( Account does not belong to me, and I've never done business with XXXX XXXX nor signed any contracts with this company ) XXXX. ) XXXX 's # XXXX ( Account not mine, I've Never done business nor signed anything with this company ). 
XXXX. ) XXXX # XXXX ( Account not mine, I've Never done business nor signed anything with this company ). These listed creditors have blatantly lied and violated my rights. 

Under the FCRA, Credit Bureaus such as yours and Lenders by LAW must ensure that the information they report is 100 % accurate and truthful. Also, the following laws state 15 U.S.C. 1681 section 602a States that I have the right to privacy.

15 U.S.C. 1681 Section 604a Section 2 : It also states that a consumer reporting agency such as yours CAN NOT furnish an account without my written instructions.

15 U.S.C. 1666 Correction of Billing Errors 15 U.S.C. 623 : A furnisher must NOT furnish inaccurate consumer information to CRA 15 U.S.C. 609a : Requires consumer reporting agencies to upon request disclose ALL information in consumers file at time of request and the Sources of information ( Which I have requested from all listed and NEVER Received ). 

Please update my Experian XXXX XXXX and XXXX XXXX XXXX with a DELETION of all listed items within 15 days of this letter due to the files being incorrect, untruthful and ownerless. They are NOT my debts ; they dont belong to me and are not my doing. Please understand that I am suffering great damage to my credit because of these bureaus neglect. I will be escalating this matter with the attorney general if not handled correctly under FCRA law. 

I appreciate your prompt attention to this matter and look forward to having this corrected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
The inaccuracies on my credit report are causing me a lot of stress and uncertainty about my ability to use credit for essential purchases.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
The discrepancies on my credit report are seriously holding back my financial freedom. Every time I apply for new credit, I get denied because of these errors. It's incredibly frustrating to feel like my rights as a consumer are being ignored.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
Once my laptop was stolen I checked my credit report and found that there were many addresses that I have not ever lived at on my report as well and my name had XXXX spellings that were also inaccurate. I contacted all three bureaus regarding these personal details and it was not corrected even after my calls and letters

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
Transunion I WOULD LIKE ALL THESE ILLEGAL ITEMS REMOVED OFF MY REPORT AS SOON AS POSSIBLE. THIS IS TOTALLY ILLEGAL AND THESE ARE NONE OF MY ACCOUNTS! 


All of these accounts are TOTALLY FRAUDLENT AND ILLEGAL AND VERY MUCH INCORRECT. I WOULD LIKE THESE ITEMS REMOVED OFF OF MY REPORT AS SOON AS POSSIBLE. COLLETIONS AND AND INQUIRIES ARE ILLEGAL I WOULD LIKE THESE REMOVED AS SOON AS POSSIBLE. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: MO

Complaint narrative:
Please remove the fraudulent item from my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
My account with was never late! I have had exceptional payment history witH XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! I demand the late payment reported in 60 days to be removed. They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law! 15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Never Sent the periodic statement along with the disclosures from section 1637 ( b ). I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. This is unfair, illegal, fraudulent, and not equitable to me as a consumer! Delete the late payments from my consumer reports 8

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
Violation 607.Compliance procedures [ 15 U.S.C. 1681el ] B ) Accuracy of report. Multiple repeating unauthorized inquiries that have failed to have been resolved. I NEVER GAVE PERMISSION FOR INQUIRES FROM XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX. These inquiries are being ran without my consent ever few months and have not been removed from my account when asked

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I hope you're doing well. I've run into a bit of a problem. While going through my credit report, I noticed some things that don't seem quite right, and it appears my identity have been stolen online. My nephew, who's studying XXXX XXXX, helped me out by finding a way to check if my XXXX emails were involved in this breach. To my surprise, it turns out that 2 out of 3 of my emails contain a lot of my sensitive and personal information. I want to emphasize that I'm not the one behind these accounts. It would mean a lot to me if you could assist in removing the following from my credit report.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am writing to disputed account on my credit report that were made without my consent. According to section 604 of the FAIR CREDIT REPORTIN TO SECTION ( 15 U.S.C 168 1B ), there are specific permissible purposes for obtaining a credit report. I did not authorize these account and can not find any permissible purpose under this section that justifies their presence on my report, HARD INQUIRIES XXXX XXXX  XXXX XX/XX/XXXX, XXXX XXXX  XXXX XX/XX/XXXX, XXXX XXXX  XXXX XX/XX/XXXX, XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am writing to disputed account on my credit report that were made without my consent. According to section 604 of the FAIR CREDIT REPORTIN TO SECTION ( 15 U.S.C 168 1B ), there are specific permissible purposes for obtaining a credit report. I did not authorize these account and can not find any permissible purpose under this section that justifies their presence on my report, HARD INQUIRIES XXXX XXXX  XXXX XX/XX/XXXX, XXXX XXXX  XXXX XX/XX/XXXX, XXXX XXXX  XXXX XX/XX/XXXX, XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-27 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA

Complaint narrative:
I want to stress that I did not give written permission for these specific transactions to be included in my consumer report. At no point did I authorize these entries, and their presence on my report is unwarranted. Consequently, I am formally requesting that these accounts be blocked and removed from my report immediately. 

It is important to clarify that this request is not due to any error or negligence on my part. There has been no oversight or misunderstanding on my end. Instead, this issue arises solely from the fact that I did not explicitly authorize the inclusion of these transactions in my report. I am diligent about maintaining the accuracy and privacy of my financial records, and these unauthorized entries compromise that integrity. 

I trust that you will handle this matter with the urgency and seriousness it deserves. Please confirm the removal of these transactions from my report as soon as possible. Thank you for your prompt attention to this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
1. XXXX XXXX claims that there is a contract between myself and them. I require to be shown proof of contract and evidence of exchange in the accordance with the requirements of contracts, especially the requirement of consideration.

2. XXXX XXXX alleges that they provided me with a certain amount of bank credit as the consideration they provided to secure the contract. I require a full description of this bank credit.

3. Where did these credits come from? Provide evidence.

4. What in reality do these credits represent? Credits of what? A measurement of gold or amount of silver? Provide evidence.

5. Did XXXX XXXX possess the assets represented by these credits prior to the alleged exchange? Provide evidence.

6. Were the assets represented by these credits acquired by lawful means? Provide evidence.

7. If XXXX XXXX can not provide sufficient lawful answers to these questions pertaining to these bank credits, how is there any proof of consideration made by XXXX XXXX? Provide reasoning that is faithful to all men 's rights of Equality and equal protection under the law, without any special privileges.

8. If there is no proof of consideration, how is there any proof of exchange between myself and XXXX XXXX?

9. If there is no proof of exchange, how is there a contract between myself and XXXX XXXX?

10. If there is no proof of a contract, doesn't it follow that any claims or entitlements granted by this nonexistent and illegitimate contract should be dismissed by law?

Company response to consumer: Closed with non-monetary relief