Consumer complaint received 2024-10-01 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Innovate Managed Holdings, LLC
State: AZ

Complaint narrative:
I made a previous complaint because they are not applying my payments correctly and they are overcharging me interest. They have failed to send me any kind of monthly statement stating that my address was not correct but yes, my address has never changed. Its been the same since the day I contracted. I finally did get a statement from them. Please see the attached statement, which is completely incorrect theyre telling me the amount due is {$2000.00}. But yet the documentation they sent you stated that the outstanding was {$500.00} which was still incorrect. 

Attached you will see the breakdown they originally sent you of the payments made. It shows you that XX/XX/XXXX and XX/XX/XXXX payments Were deferred I was told XXXX was a deferred I do not see this in their documentation, even though, but say XXXX was not for whatever reason Im still ahead Im not I understand theyre in financial trouble thats why they filed XXXX XXXX bankruptcy, but that doesnt mean they need to overcharge me and try to collect on something from me that is not owed Theyre telling me Im behind because they can not get their billing accurate which they are overcharging me interest.

Again attached, you will find the updated statement. They just sent me which is incorrect and does not even match what they told you doesnt match the payments made and does not match the other statement that they sent. 

Attached, you will see my payment history and their payment history, which also confirms that I am not past due I just received a phone call from a young lady XXXX XXXX telling me my account is past due by over {$500.00} I needed to pay to immediately I went through the breakdown with her and asked her what month is she showing me on past due for because Im not past due she said XXXX, I said first of all that was supposed to be deferred hypothetically lets just say it was not deferred with the XXXX XXXX deferment Im still a payment of head I read her off every payment that I have made. She would not confirm that she said that there is no manager on site for me to speak to and that she would email me documentation within 48 hours. Did I ask her? My email address did not confirm my email address and I asked her to give me any information as what that past due amount was for because she says its XXXX and we already have concluded that thats been taken care of one way or the other and she said I didnt say it was for XXXX but yet she clearly said it was XXXX XXXX and would not give me any other information as what the {$500.00} is for The statement they sent says {$2000.00} is past due, which it is not XXXXI go online it says my next payment due date is XXXX that I am current. Please see attached but yet theyre trying to collect money from me. Ive made two payments this month. One payment should be ahead. 


I will attach all documents. You will see the statement from them, which is incorrect showing the XXXX. I will attach the screenshot from the company showing that I am current next payment due in XXXX I will attach a screenshot of all of the payments that Ive made from their website confirming I am not past due. Im actually ahead.

you have a documentation they sent showing all of my payments and that they showed {$500.00} was due but yet I went ahead and it made a {$1200.00} payment You will also see in XX/XX/XXXX was a payment made theres also another payment made on XX/XX/XXXX for XXXX payment.. you will also see two payments in XX/XX/XXXX. I am not behind They are 100 % incorrect. If this does not get handled, Im taking this to the federal trade and I will take it to the attorney general and I will follow lawsuit.

After my other complaints, they locked me out of the website. I made a complaint. They tried saying that there was something wrong with the way that I have my settings. I contacted my IT guy. He said it was not me. They did lock me out and I have screenshots from that they locked me out from the phone call. I actually had to call from somebody elses phone to make my payment and I have proof of that as well once I made the complaint the next day I was able to get back in.

Company response to consumer: Closed with explanation