Consumer complaint received 2025-05-01 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
Hello my name is XXXX XXXX, because of the situation and no one wants to help me about finding out Wells Fargo possibly intentionally tried to hide my wrongful repossession Acct after receiving another letter from Wells Fargo regarding account number ending in XXXX, I just want to make it known that if I havent filed a complaint with you folks I would have never ever known about my actual account or car to be exact. I believe the XXXX XXXX in the previous complaint I made is my father, we share the same name. My mother and father were the person ( s ) on the loan for account # XXXX. I appreciate everything you all have discovered, but on my end it is very irritating especially what I and my family went through to get to this point and only finding out 13-15 years after the fact. I would appreciate it again if someone could try and see it from my point of view and maybe lend a hand and getting the right compensation for my damages. My mother and father are XXXX  now, my mom has extensive health problems now and really cant do anything to pursue some sort of justice for lack of a better term. Possibly in my original complaint I attached some files regarding the severity of our issue. To sum it up again my mom took care of me my mental fallout years due to the loss of my vehicle. Her last healthy able years I want emphasize, along with my father having to take care of my failing XXXX XXXX Instead of traveling like a retired married couple do they had to watch over me and make sure I am safe and get to my XXXX  appointments. The creditability is real and the damage is real and also permanent for myself and my parents. I am now almost XXXX years old and now just finding out these repossessions shouldnt of ever happened to begin with. Self blame and confusion within myself started a cascade of events in my life I would of never imagined. Only those with Severe XXXX XXXX XXXX  due to a life changing event can understand what I am and have went through. My argument is when my car was repossessed I was a very XXXX XXXX XXXX XXXX doing the traditional young adult thing build a future. To any young adult their car means everything to them, especially when your loving mother gives you the opportunity to and trust to co-sign a loan for you to get a new car, that can be very memorable moments. That car was basically my prized possession not repossession. And when it is just taken from you literally out of no where and certainly unexpected typically starts the stages of XXXX XXXX  problems. The confusion leads to or branches out to other thoughts like self-blame, embarrassment, failure, over time lots of time will change the way a person thinks about decisions worried they might fail again, fears develop, branches out to more and more worsening symptoms in my case. If I would of know the true answer why my car was wrongfully taken or basically stolen from me, way before now I am talking a few years at most you got to think where things could of been as a whole. Lives were effected and bad memories built one on top of the other with all of us my family, this is something you read about or watch on news media. Unfortunately not everyone is heard because it is next to impossible to cover everyones traumatic events that were caused by a giant company in my case a bank Wells Fargo. In America I always believed we were safe and could be protected from whomever trys to harm you. Well I am a victim as well as my parents against a machine of a bank. Who are we? Nothing compared to Wells Fargo based on the size and assets. Why did it take technically 15 years to know the truth about my car? Come on really? My credit was destroyed at that time and most of all my future was altered in a trajectory no ever thinks could happen to them or their family members. My farther retired as a XXXX of XXXX XXXX and I now seem him with the results of watching me change into someone else withdrawn from everything. I am now on SSXXXXI as a result, my mom is weakening with age and health, my father once a strong person mentally because of his career decline in unhappiness now because he had to watch me all these years and couldnt do things retired married people of 40 years plus do with each other. My father tells me in ways indirectly that he wishes my mom his wife could go see and experience once in a lifetime vacations. I can see him starting to sadden slowly with disappointment not in me or Wells Fargo but what life has brought him because of my mental health. I apologize for sending in a new complaint but I just wanted you all to see the true out come of a mistake that could of been avoided and the damage. Thank you so much for reading XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation