Consumer complaint received 2025-01-06 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem when attempting to purchase vehicle at the end of the lease
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
To Whom It May Concern : I would like to file consumer complaint against Chase Bank. 

Please note the following : XX/XX/XXXX : I leased a XXXX XXXX XXXX XXXX XXXX XXXX from a XXXX XXXX dealership in Illinois. I agreed to pay {$4000.00} down and XXXX XXXX due on the XXXXXXXX XXXX of each month. Upon submitting the lease application, I was approved for financing by XXXX XXXX XXXX XXXX ( Chase ). My lease matured in XXXX of this year, so I contacted Chase prior to the maturity date to request an extension, which was approved for XXXX months. And when the extension period ended in XXXX, I was left with the decision to purchase or return the vehicle. I would generally lease my vehicles, but I was in the process of sending my only child off to college in XXXX- which was quite stressful for the both of us - so I couldnt return it at that time. But, I continued to make the monthly payments- for XXXX and XXXX- while traveling, financing and making sure my son was settled in on campus. 

XXXX, XXXX : I received a call from Chase between stating that even though I continued to make timely payments after the extension expired, I was out of contract. And therefore, in danger of repossession and other adverse actions, which I did not want. So, I asked if I could return the vehicle on XX/XX/XXXX, and they agreed. I was also given the purchase price ( XXXX XXXX ) and reminded that I still had to make XXXX XXXX payment. 

XX/XX/XXXX : I decided that purchasing the vehicle would be the best course of action, so I contacted my credit union and was approved for {$32000.00} to purchase the vehicle. And with the check in hand, I phoned Chase to start the purchasing process. 

The issue : I spoke with XXXX and he emailed me a purchase quote of {$32000.00}, dated XX/XX/XXXX. I noticed straightaway that the numbers were wrong. The " Monthly Payments Due '' was listed at {$1500.00} when my payment is {$890.00}. So, when I asked him about this, he said that I only owed {$620.00} + the " Late Charges Due '' listed at {$300.00} ( {$920.00} ), which was essentially XXXX payment referenced above. But, the issue was, he added an additional payment of {$890.00} ( XXXX XXXX payment ) to the purchase price. And {$620.00} + {$890.00} equals {$1500.00}. 

And, when I brought it to his attention by reminding him that it was just XX/XX/XXXX and that I was purchasing the vehicle in XXXX plus XXXX payment was nearly XXXX weeks away. He agreed, and said that he could remove it but he would need authorization and that could take a few days. So, I declined to wait because I wanted to ensure that Chase received the check before XX/XX/XXXX because I would actually owe the additional {$890.00} on the XXXX, plus I would be 30 days late, since XXXX XXXX payment was still due, if they didnt. I then as asked if Chase could just refund me the difference ( {$890.00} ) and he said yes. So I sent the {$32000.00} check via XXXX XXXX and it was confirmed received by Chase on XX/XX/XXXX. 

XX/XX/XXXX : Not only did Chase not remove XXXX XXXX payment or refund me the still owed {$890.00} difference, just three days after receiving my {$32000.00} payment, they reported that I was 30 days late on my credit profiles- effectively ruining my credit. 

XX/XX/XXXX : After nearly a month of Chase representatives and supervisors ignoring my calls and questions, I gathered screenshots of payments and post dates, copies of the {$32000.00} check and other important proofs and filed disputes with the credit bureaus and the Better Business Bureau. To date, Chase rejected the XXXX  complaint and refused to remove the erroneous reporting and refund the amount owed. And, even though I provided proof that a {$32000.00} payment was received by Chase on XX/XX/XXXX ( per the Chase app ), XXXX still verified the 30 day late as accurate- knowing that it had to be received on or after XX/XX/XXXX to be considered 30 days late. 

XXXX days after filing the dispute and sharing a screenshot of the payment, I went into my Chase app and discovered that the XX/XX/XXXX payment of {$32000.00} had mysteriously DISAPPEARED from the payment history. And even though I have a letter XX/XX/XXXX from Chase demanding the difference ( {$130.00} ) from XXXX errored purchase quote, they have reported that ( XXXX ) no payment was made at all ( XXXX ) I am 60 days late and ( XXXX ) {$2700.00} past due. They also sent me an email on XX/XX/XXXX saying that if I dont pay them the past due amount, they will repossess my vehicle this week. 

XX/XX/XXXX : Today, marks XXXX months since XXXX Chase received my {$32000.00} payment. And after speaking with over a dozen Chase representatives and supervisors over the past XXXX weeks, XXXX returned my call- only to say that XXXX XXXX were correct because the XX/XX/XXXX payment was past due on XX/XX/XXXX when the quote was generated. I respectfully responded suggesting that a payment is past due nearly XXXX weeks before it is actually due didnt make any sense and even though she agreed, she blamed the system and did not budge. And as a direct result of all of this, I am in financial ruin and stressed beyond belief. To make matters worse, my credit union is also starting to call me asking about the title that they paid for two months ago. Ive had to check myself into the emergency room last month, and my right arm and fingertips have been numb for weeks. Chase has stolen {$890.00} from me, and theyve XXXX XXXX  tactics to get additional payments from me, while ruining my credit profiles with malicious and false reporting, illegally manipulating payment history records ( I still have screenshot, however, which are also timestamped ) and threatening to steal property that I paid for in full months prior. I am in need of your distinguished offices assistance. I have recorded proof of every document, payment, check and letter referenced herein. 

Thank you for your time, consideration and assistance in advance. 
Respectfully and Humbly Submitted,

Company response to consumer: Closed with explanation