Consumer complaint received 2019-04-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
On XX/XX/XXXX, I submitted a complaint to the CFPB against JP Morgan Chase Bank. JP Morgan Chase Bank agreed to reimburse me for the vacant property fees only! I spoke to Mrs. XXXX XXXX ( phonetic ) of Chase Home Executive Branch on or about XX/XX/XXXX. They REFUSE to reimburse me for the paid back taxes even though they were/are required to do so and they refuse to reimburse me for the court appearances and parking that I had to pay out of my pocket because Chase neglected the property and allowed it to become blighted. Chase only agreed to reimburse me {$2000.00} upon receipt of a signed release and settlement agreement. I received the release and settlement agreement and the XXXX form on or about XX/XX/XXXX. I signed and had the document notarized as they requested and I completed XXXX form and Chase Bank received the documents on XX/XX/XXXX via express mail. Chase Bank DID NOT send me the check or call me as MRs. XXXX stated on the phone. There was a message stating that the calls with Chase Bank was recorded, please have Mrs. XXXX provide the CFPB with a copy of the taped telephone conversation. I can not force Chase Bank to do the right thing and reimburse me for the back taxes that they intentionally neglected to pay and my expenses for going court, parking and the city of XXXX with regards to the vacant property fees. Chase Bank/Chase Home Finance intentionally drove me into bankruptcy and only you ( CFPB ) can order them to reimburse me because they know and are fully aware that they owe me the money after I clearly showed what they did to me. I am requesting the CFPB immediate assistance.I am still requesting full reimbursement for the taxes paid to the property, even though Chase Bank ALLEGES that they released the lien to the property on or about XX/XX/XXXX, I did not receive notification until on or about XX/XX/XXXX. This still DOES NOT absolve Chase Bank from paying the taxes that they were legally responsible for paying. I should be reimburse for the taxes that I paid up until Chase Bank/Chase Home Finance was legally REQUIRED to do so.I am requesting that the CFPB Order Chase Bank to reimburse me for the vacant property fees and the taxes I paid on property when Chase Bank was legally responsible & required to do so. More importantly, please have JP Morgan Chase Bank explain why I have not received my check or even a telephone call as Mrs. XXXX stated they would do. They received the requested documents on XX/XX/XXXX via express mail. What's their excuse now? J.P Morgan Chase and it's subsidiaries, XXXX XXXX XXXX XXXX and XXXX, recently admitted their guilt in rigging delinquent property tax liens in 33 states. This may explain why they failed to pay the taxes on XXXX XXXX XXXX XXXX in XXXX, Nj because they were using their subsidiaries to purchase the tax lien and make huge profits once the property sold. They know that they are not going to be prosecuted for harming the citizens, but wait until they and the people who are protecting them stand before XXXX!

Company response to consumer: Closed with explanation