Consumer complaint received 2026-01-22 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Confusing or misleading advertising or marketing — 
Company: Lending Tower LLC
State: VA

Complaint narrative:
1 Context and Background On XX/XX/XXXX, I entered into a debt management contract with Lending Tower in good faith. I enrolled four of my credit cards in the program, while other cards remained outside the plan.

During enrollment, I explicitly asked my account manager whether the cards outside the plan could be negatively affected. I was clearly assured that there was no such risk, and I was told that he had worked in this field for approximately XXXX years and had never seen this occur. Based on this explicit representation, I proceeded in good faith, relying on his professional assurances.

Contrary to these representations, all of my credit cardsincluding those not enrolled in the planexperienced abrupt and severe credit limit reductions. As a result, credit utilization on accounts I had previously maintained near 30 % immediately increased to approximately 100 %, causing severe financial hardship and measurable credit damage.

Affected Credit Cards and Limit Reductions : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : {$8000.00} {$2000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : {$6000.00} {$1400.00} XXXX XXXX XXXX XXXX XXXX XXXX : {$4700.00} {$1500.00} XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX  ) : {$5900.00} {$1000.00} XXXX XXXX : {$5500.00} {$1700.00} These reductions were abrupt, systemic, and not caused by general market conditions. They directly resulted from my participation in the Lending Tower program and materially altered my financial standing.

________________________________________ 2 Failure to Execute the Debt Management Plan as Represented Since enrollment in XX/XX/XXXX, I have consistently made all required monthly payments. As of XX/XX/XXXX, I have deposited approximately {$2300.00} into the program over seven months.

Despite these payments : Only one credit card was meaningfully negotiated The majority of my payments were retained by Lending Tower as fees My overall debt position worsened instead of improving At the time of enrollment, I was led to reasonably expect that, over several months, all enrolled accounts would be negotiated progressively, particularly given that I enrolled multiple cards from the start. This has not occurred.

As a result, I have paid thousands of dollars while receiving minimal execution of the core service advertised and contracted for, while simultaneously suffering escalating credit harm.

________________________________________ 3 XX/XX/XXXX Request for Adjustment On XX/XX/XXXX, due to extreme credit utilization and ongoing credit damage, I formally requested that two XXXX accounts, including a XXXX XXXX card, be added to the plan.

I requested a reasonable and standard adjustment : Extend the plan from 42 months to 48 months Maintain my existing monthly payment of {$360.00} Keep the plan affordable and sustainable within my established budget This request was made in writing, in good faith, to stop further deterioration of my credit and stabilize my finances.

________________________________________ 4 Follow-Ups and Complete Lack of Response After XX/XX/XXXX, I sent four separate follow-up emails, including communications directed to control and compliance-related contacts.

To date : No response was provided No acknowledgment, timeline, or interim update was offered Credit damage continued while Lending Tower remained silent This represents over 30 days of complete non-responsiveness while the company continued retaining monthly payments and while my credit score dropped precipitously.

________________________________________ 5 Resulting Harm As a direct result of Lending Towers inaction : My credit score dropped from approximately XXXX to below XXXX My credit utilization surged to nearly 100 % I was denied housing for an apartment application an event that had never occurred previously in my financial history This harm was predictable, preventable, and ongoing.

________________________________________ 6 Resolution Requested I am formally requesting that Lending Tower take the following actions immediately : Include XXXX accounts XXXX XXXX XXXX XXXX XXXXXXXX and XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX  ) in the plan Adjust the plan term from 42 months to 48 months Maintain my monthly payment at {$360.00}, which I have consistently paid Provide a full and transparent accounting of all payments since XX/XX/XXXX, including fees versus creditor disbursements Continue the program, as cancellation would cause immediate and irreparable financial harm This request does not seek debt forgiveness or reduced payments.

It seeks execution of the plan in a reasonable and commercially fair manner.

________________________________________ Final Summary I acted in good faith and relied on explicit professional assurances I made all required payments over several months Lending Tower failed to execute material portions of the service Funds were collected while credit harm escalated A reasonable solution exists and was ignored for over 30 days I am requesting regulatory assistance to ensure compliance, fair treatment, and completion of the debt management plan as intended.

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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation