Consumer complaint received 2025-08-16 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Paypal Holdings, Inc
State: AR

Complaint narrative:
I received my school federal. Check to pay for my classes. I had to add an account. A bank account to my school 's bank to receive this money to pay for my scool well. The girl that was with me and her had our information on a notepad and I accidentally put her account number down on where I need my money to go k. It showed app in her account. XXXX froze her account. I immediately when I found out that it went to her account I called. Constantly to let them know that that money wasn't supposed to go into our account. Okay. XXXX XXXX, they told me that they couldn't do anything about it because they put the count on froze and the that was under investigation. Well and I had to wait 6 months. There was no nothing. I could do about it so I explained to do that. It was a mistake. It wasn't supposed to go on an account and I'm pretty sure that's why they froze the count because my name was on the check. My name is on the you know, it won't check going to to her bank account and I was needing for them to cancel that and send it back to the school because I wasn't supposed to go in there. They were telling me that they couldn't talk to me about that money they. They say they also said that I waited too long which wasn't which wasn't more than. Maybe 45 days I was out of town working. So I did not realize until she called me and told me that she had a certain amount of her account which I knew my how much money I was getting for schools or I knew that that was my money but the day before, I called him and asked him how could they send my money to have, how could? I send my money to her when they know that. That check had my name on it. And they basically told me that after 6 months that I was gon na have to basically deal with her and ayson. And my money sent my checked to her to my money. That was sent to her account and a check to her. And she's bumped my money up so I call a Venmo and they're telling me that they can't do anything else about they can't do anything about it period that once I went into a different account, but I have they have documentation saying that, I called every single day from? Last year, this happened in XXXX of XXXX, the. The XXXX I believe and I have been calling every sense and they are giving me the run around or telling me they can't do anything about my money, which you know it was my. It was a accident me put that number in the end to the computer and I didn't when I found out. I immediately called the making a dispute and they basically told me they couldn't do anything about it because I was not the counter holder that if the money was sent to so they couldn't talk to me about anything and they just have been hanging up on me and everything like uh, uh, uh, there. It's telling me that I need to get ahold of her. I can't even be around this girl because. As I have no contact order on her cause she's violent and all kinds of things but and I don't even want to have to get ahold of XXXX shouldn't have to get ahold of her they should so I had to drop out of school because I couldn't pay for my books, which I also even showed them documentation that the money was sent to me from the school where my school you know gave me the receipt saying that they had sent it to a mobile bank vibob and also got a service. I had got information. So I had got proved that it was my money. And they still sunk the money to her account to her house in a check cause. They said they closed they closed. And then you also even closed her account. And she didn't even have like it was a mistake.The money she needed went to her like she wasn't even in the wrong and they still closed her account down.But they sent her the money even though I told him that my name was on that federal.Check that the inside XXXX

Company response to consumer: Closed with non-monetary relief