Consumer complaint received 2026-07-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Unexpected increase in interest rate
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
OVERVIEW OF THE DISPUTE In XX/XX/XXXX, I received written confirmation from Wells Fargo that my account ending in XXXX was closed as of XX/XX/XXXX, with a XXXX balance due ( see attached : Wells Fargo Account Closure Letter ). Despite this, Wells Fargo subsequently posted unexplained charges to the closed account, then applied interest and late fees to those charges with no communication explaining why. At no point was I notified that these charges were being applied to a closed zero-balance account, nor was I informed that interest was accruing on them. I only became aware of the balance through my own review of account statements at a later date. As a result of these charges, Wells Fargo has reported negative information to the credit bureaus XXXX XXXX XXXX XXXX causing material harm to my credit standing. BACKGROUND I have held a XXXX XXXX ( issued by Wells Fargo ) since XXXX, using it to pay rent at XXXX XXXX, XXXX XXXX XXXX XXXX, New York XXXX via XXXX. During the transition period following the dissolution of the XXXX XXXX partnership in XX/XX/XXXX, my XXXX Checking account was hit with duplicate charges on multiple occasions. I reported each instance and Wells Fargo issued credits. However, those credits were then subsequently reversed and added back to my account after the account was closed. Interest, late fees, and delinquency reporting then accumulated on the contested balance, causing significant damage to my XXXX XXXX despite my ongoing efforts to resolve the issue. TIMELINE OF KEY EVENTS XX/XX/XXXX XXXX identical debit transactions of {$3700.00} hit my XXXX XXXX checking account on consecutive days, constituting the first duplicate charge. XX/XX/XXXX {$3800.00} debited from XXXX XXXX checking via XXXX XXXX XXXX. XX/XX/XXXX A second charge of {$3800.00} debited via Wells Fargo Credit Card XXXX, just XXXX days later. XX/XX/XXXX {$3800.00} debited via Wells Fargo Credit Card XXXX. XX/XX/XXXX A XXXX {$3800.00} debited via XXXX XXXX XXXX. XX/XX/XXXX Wells Fargo acknowledged the XXXX duplicate payments processed through XXXX and Wells Fargo, and issued corresponding credits back to my XXXX XXXX checking account. XX/XX/XXXX Wells Fargo issued written confirmation that account ending XXXX is closed with no balance due. XX/XX/XXXX XXXX XXXX statement reflects an outstanding balance of {$12000.00}, which includes {$730.00} in interest charges and a {$29.00} late fee applied to a closed account. XXXX to today I file multiple disputes regarding the unauthorized charges appearing on my closed account, as well as duplicate payments processed through XXXX and Wells Fargo. Ongoing Interest continues to accrue on the account despite its closed status and the active dispute on record. Ongoing Negative credit reporting to all XXXX bureaus remains in place.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation