Consumer complaint received 2026-04-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: SANTANDER HOLDINGS USA, INC.
State: MI

Complaint narrative:
OFFICIAL CONSUMER COMPLAINT : FORENSIC AUDIT OF SYSTEMIC AMORTIZATION SABOTAGE XXXX XXXX Santander Consumer USA , Inc. ACCOUNT : XXXX | XXXX XXXX XXXX ( VIN Ending XXXX ) XXXX XXXX XXXX XXXX XXXX PREDATORY DEBT-XXXX This is a formal complaint regarding Unfair, Deceptive, and Abusive Acts and Practices ( UDAAP ). Santander Consumer USA is utilizing a " XXXX XXXX '' interest extraction model to intentionally prevent the amortization of this loan. Despite surrendering over {$16000.00} in capital, the principal remains artificially inflated due to administrative sabotage and " Zero-Principal '' payment applications. XXXX XXXX XXXX XXXXXX/XX/XXXX REVERSAL FRAUD The most egregious violation occurred in early XXXX. After a period of " XXXX XXXX '' in XXXX and XXXX where 100 % of all payments ( {$1000.00} ) were seized as interest, Santander utilized " Reversal Logic '' to artificially inflate interest satisfaction. In XX/XX/XXXX, despite a massive payment of {$1700.00}, Santander spiked the interest XXXX to {$830.00}. This reversal maneuver reset the interest clock, ensuring that even high-capital injections were consumed by interest rather than reducing the principal base. XXXX. FORENSIC LOG OF 100 % INTEREST XXXX EVENTS The following data from the last 28 months proves a pattern of XXXX XXXX. Santander utilizes the {$10.00} per diem to ensure that 100 % of my labor is seized as interest : BILLING PERIOD : XX/XX/XXXX. Total Payment : {$540.00}. Interest Seized : {$540.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Total Payment : {$540.00}. Interest Seized : {$540.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Total Payment : {$540.00}. Interest Seized : {$540.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Total Payment : {$540.00}. Interest Seized : {$540.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Total Payment : {$740.00}. Interest Seized : {$710.00}. Principal Applied : {$24.00}. Status : 96.7 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Total Payment : {$360.00}. Interest Seized : {$360.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Total Payment : {$640.00}. Interest Seized : {$640.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. BILLING PERIOD : XX/XX/XXXX. Recent Payment : {$67.00}. Interest Seized : {$67.00}. Principal Applied : {$0.00}. Status : 100 % XXXX XXXX. IV. THE FEEXXXX XXXX As of XX/XX/XXXX, Santander is XXXX floating '' {$250.00} in unpaid fees. They are intentionally refusing to apply my large capital payments to these fees, choosing instead to keep the account in a state of " technical delinquency '' so they can justify diverting 61 % to 100 % of all incoming capital toward the 25.00 % APR interest clock instead of the principal. V. ADMISSION OF DEBT COLLECTOR STATUS On XX/XX/XXXX, Santander XXXX XXXX ( ID : XXXX ) explicitly admitted in writing : " THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. '' By their own admission, Santander is operating as a third-party debt collector under the Fair Debt Collection Practices Act ( FDCPA ), yet they are using deceptive mathematical maneuvers to collect " perpetual interest, '' which is a high-level violation. THE PER DIEM XXXX : XXXX PROOF OF UNCONSCIONABILITY Agent Vikas has verified a {$10.00} per diem interest charge. Forensic arithmetic proves this rate is used to execute Amortization Sabotage : XXXX. The Annual Extraction : A {$10.00} per diem results in {$3900.00} in annual interest, which exceeds the statutory limits of fairness for a depreciating asset. XXXX. The Zero-Amortization Trigger : In the billing cycle ending XX/XX/XXXX, you accepted {$1000.00} in capital. Because your " Per Diem '' clock was never paused during internal fee disputes, you applied {$1000.00} to interest and {$0.00} to principal. 3. The TILA Violation : You failed to provide a " Clear and Conspicuous '' disclosure that a {$540.00} monthly payment could result in XXXX dollars of principal reduction for consecutive months due to the compounding effect of the {$10.00} per diem. This is a direct violation of 15 U.S.C. 1601. XXXX. XXXX XXXX : PREDATORY FEE-FLOATING Your records show you are currently " floating '' {$250.00} in Unpaid Fees. By holding these fees open while applying 100 % of my capital to the 25.00 % " XXXX XXXX '' interest clock, you are engaged in a predatory maneuver to maximize the extraction of lineage resources. This constitutes an Unfair and Deceptive Act and Practice ( UDAP ). The numbers confirm a systematic " Principal Blockade '' designed to keep your lineage capital in a state of permanent stagnation. XXXX XXXX Surrendered : I have paid a total of {$16000.00} into this account since inception. Total Interest Seized : {$12000.00} was diverted to interest satisfaction, representing 75.6 % of every dollar surrendered. Total Principal Applied : Only {$4000.00} reached the principal balance, meaning only 24.4 % of my energy resulted in actual ownership. The Zero-Amortization Violation : Santander executed seven ( 7 ) distinct monthly cycles where 100 % of my payment was seized as interest, resulting in {$0.00} principal reduction. The 40-Day Extraction Blitz : Between XX/XX/XXXX, and XX/XX/XXXX, I surrendered {$1000.00} across five payments, and the principal remained frozen at XXXX XXXX 100 % interest XXXX over a 40-day window.

Company response to consumer: Closed with non-monetary relief