Consumer complaint received 2025-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  To : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXXXXXX Subject : Urgent Fraud Complaint Against Truist Bank Deliberate Misrepresentation , Coercion , and Financial Misconduct Dear Regulatory Officials, I am filing this complaint against Truist Bank for blatant fraud , deliberate misrepresentation, coercion, and financial misconduct that has resulted in severe financial harm to my business, XXXXXXXX XXXX XXXX  XXXX This is not a case of simple banking error but a willful attempt to deceive, manipulate, and unlawfully withhold funds through fraudulent practices. 

Case Summary Date of Incident : XX/XX/year> Truist Bank Representative Involved : XXXX XXXX ( Fraud Department ) Other Witnesses : XXXX XXXX ( Senior Relationship Banker ), Deputy XXXX XXXX ( Bodycam Footage Available ), XXXX XXXX, XXXX XXXX Amount in Dispute : {$110000.00} Supporting Evidence : Sworn affidavit from XXXX XXXX, bodycam footage from law enforcement Details of the Fraudulent Actions Committed by Truist Bank 1. False Statements by Truist Banks Fraud Department On XX/XX/year>, XXXX XXXX of Truist Banks fraud department falsely stated that Truist does not have the money. This lie was told on bodycam and in front of Deputy XXXX XXXX, XXXX XXXX, XXXX XXXX, and myself. 

2. Attempted Coercion of a Customer to Justify Fraudulent Reversal Truist Bank, through XXXX XXXX and other representatives, pressured XXXX XXXX, the issuer of the check, to falsely claim the transaction was fraudulent. This was an attempt to retroactively justify their improper reversal of funds. XXXX XXXX has provided a sworn affidavit confirming this coercion attempt. 

3. Deliberate Cover-Up and Manipulation When it became apparent that Deputy XXXX XXXX was recording the conversation with his bodycam, XXXX XXXX immediately asked both the deputy and me to leave the room. He then proceeded to meet privately with XXXX XXXX and XXXX XXXX ( Senior Relationship Banker ). Following this meeting, XXXX XXXX immediately informed XXXX XXXX and me that Truist Bank once again attempted to have him falsely claim fraud on the transaction. 

4. Malicious Handling of Funds & Continued Obstruction After unlawfully reversing the transaction, Truist Bank was explicitly instructed not to send the funds to a closed account at XXXX  XXXX XXXX. Despite these instructions, they sent the funds to the closed account anyway, ensuring the money remains inaccessible to me. This was a further act of obstruction and financial harm against my business. 

Regulatory Action Requested Given the severity of this case, I am requesting the following actions : Immediate regulatory investigation into Truist Banks fraudulent misrepresentation and coercion. 

Full disclosure from Truist Bank regarding their handling of this matter and the actions of their fraud department. 

Severe financial penalties against Truist Bank for engaging in deceptive banking practices. 

A legally enforced commitment from Truist Bank to correct their misconduct and restore the funds to an accessible account. 

Next Steps If this matter is not addressed urgently, I will escalate the issue further, including : Filing a lawsuit for fraud, financial damages, and business losses caused by Truists unlawful actions. 

Public release of bodycam footage to major media outlets to expose these fraudulent practices. 

Additional complaints to the Florida Attorney Generals Office and other relevant consumer protection agencies. 

I expect a written confirmation of receipt of this complaint and a status update within 2**business days. ** Failure to act on this will result in immediate escalation. 

Sincerely, XXXX XXXX XXXX XXXX, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation