Consumer complaint received 2025-09-10 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ResidentCollect, Inc.
State: FL

Complaint narrative:
In XX/XX/year>, I was going to be late on my rent I emailed them and did not get a response and I finally got through to someone in the office on the phone after a few days the woman then transferred me to XXXX where he yelled at me and told me they have already filled eviction because Im late all the time ( this was the first time I had ever been late since XXXX ) this caused a XXXX XXXX XXXX while also being XXXX XXXX XXXX Then I was locked out of my home ( XXXX XXXX ) and they also remotely would control my AC unit turning the heat on in the XXXX of a Florida summer with XXXX XXXX a XXXX XXXX and a XXXX XXXX, they told me if I paid rent they would re activate my smart home and the AC, they never did. Along with that I could not pay my XXXX rent because my account to pay was locked while also having two major hurricanes so hotel food and extra expenses ate into my rent money, also never receiving a email back regarding these issues. I went up to the office freshly XXXX XXXX from a XXXX XXXX with my rent only to be told he would not accept it they already filled eviction and to wait to hear from the attorneys and I would also be held reliable for theyre attorney and court costs all while telling me they never got XXXX rent ( they had me give it to the maintenance man because they were out of the country due to the hurricane ) my fiance messaged our maintenance man asking if he gave them the money orders and he said yes then all of a sudden they magically found them but was still told they already filled and wait to see. I got approved for rental assistance all they needed to do was fill out the papers they wouldnt. I took a title loan out on my truck to catch up rent and still heard nothing back after XXXX emails and no one returning my calls. They did call me once and told me if I paid {$7000.00} and some odd dollars I could keep living there but because my account was locked and they no longer was taking money orders she would have to call me back with the code to go somewhere and pay it through theyre new payment system, she never called back or returned my calls for the code. Finally at the end of XXXX after letting the fear of the cops showing up on day and telling me and my kids to get out I moved out. They never sent me an itemized list which is mandated 30 days by Florida law, theyre trying to charge me for court fees, I can find no where that they actually filled eviction, I never went to court or was served court papers. Theyre charging me {$1000.00} for carpet damages for normal wear and tear that again I have XXXX children so I expected some kind of fee for the carpet but {$1000.00} is excessive. I would have loved to stay in my own home but instead they refused rent, lost rent then magically found it, locked me out of my home I was only able to go in and out through my garage or leaving my back sliding glass doors unlocked, dealing with heat in the summer which I found out if I unplugged the smart device downstairs they could no longer control my AC at least but that still did not fix my front door issue, and now trying to charge me for court fees and carpet damages.

Company response to consumer: Closed with explanation