Consumer complaint received 2026-04-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: AL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to urgently request your intervention in a deeply distressing and unjust situation involving my financial institutions. Without warning, explanation, or due process, my accounts were restricted, funds were reversed, my accounts were closed, and I have since been effectively blacklisted from opening new accounts. These actions have caused me severe financial harm and personal hardship. On XX/XX/XXXX, I received a wire transfer of {$50000.00} into my Truist bank account. These funds were entirely legitimate, representing a business return on an investment I made using proceeds from the sale of my home. Relying on the availability of these cleared funds, I proceeded to make standard financial transactions, including a cashiers check withdrawal of {$39000.00}, which I deposited into my personal XXXX account. The funds cleared and were reflected in my available balance. I also transferred portions of these funds into cryptocurrency accounts as part of my investment strategy. Shortly thereafter, and without any prior notice, my accounts were abruptly restricted. I lost access to my Truist and XXXX accounts, as well as my associated cryptocurrency accounts. Even more troubling, transactions that had already cleared were later reversed. These actions were taken unilaterally, with no explanation, no opportunity for me to respond, and no documentation provided to justify such severe measures. As a direct result of these reversals, I now face a deficit of approximately {$7000.00} in my cryptocurrency accountan unexpected liability created solely by the actions of my financial institutions. This has compounded the financial damage I have already suffered. Additionally, I have discovered that my name has been effectively blacklisted within the banking system, preventing me from opening new accounts elsewhere. This has left me financially stranded, unable to access basic banking services, and further exacerbates the harm caused. After everything I have endured, this continued restriction feels not only unjust, but punitive. The impact of these actions on my life has been devastating. At XXXX XXXX XXXX, I depend on access to my funds for basic survival. I have been unable to pay for essential living expenses such as rent and utilities. During the cold month of XXXX, I was forced to live without electricity because I could not access my own money. The emotional and physical toll this has taken on me is difficult to overstate. Despite my repeated efforts to resolve this matterboth in person and through customer service channelsI have been met with dismissiveness and a lack of transparency. No one has provided me with a clear explanation for why my accounts were targeted, why my funds were reversed, or why such extreme actions were taken without due process. I respectfully assert that I have acted in good faith at all times and that the funds in question are legitimate. The treatment I have received raises serious concerns regarding fairness, transparency, and potential violations of my rights as a banking customer

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation