Consumer complaint received 2024-04-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
On XX/XX/XXXX, I received a text message around XXXX XXXX. Notifying me to contact my bank due to my account being closed. When I called my bank and about 30 minutes later, thats when they informed me that the account was going to be closed and I was not able to withdraw or make any transactions with this account. when I asked why my account was closed, they informed me that they do not have to disclose that information that the bank has full authority and do not have to provide any information about the account being closed. I informed my bank that I had two direct deposits that were going to be going into this account on Friday and the following Monday and what I should do with receiving my money. They inform me that I should wait to see if the checks were going to be deposited because there were a chance that the both direct deposits were going to be rejected and sent back to the employers. But I will still have to wait at least two days to see if the first direct deposit was going to be approved into the account or rejected. They were not able to give me that information on Friday. That is also when they informed me that I was still probably be able to make a withdrawal with a bank branch, but it was totally up to the discretion of the bank manager. Later that day, I went up to the bank branch to talk to the bank manager to just to get a confirmation of what I was being told over the phone that is when I was informed that they are completely wrong and the bank manager has no authority to give me any of my funds when they become available. But due to the direct deposits, not being posted yet to my account and we still dont know if theyre going to be rejected or not yet I had to wait for final decision. I also did inform the my bank over the phone and the bank branch manager, that I have no funds to my name that these direct deposits were to pay my bills and to help me get to my next check to support my family. Then they also told me to contact my employer to tell them to stop the direct deposit from going in, and because there was no way for the bank to reject the direct deposits. When I contacted my employer to ask them to not send the direct deposit to the account, thats when they also informed me that the checks are already been sent to the bank and all they have to do is not accept the direct deposits and it will automatically get sent back to my employer who then can give me a paper check. Then, when I called back on the same day to notify my bank of what my employer stated, the bank told me they have no power to reject the pay direct deposit that even though my account is being closed that they dont know if they would accept it or not, but its not their decision and to wait until Monday to see what happens. On XX/XX/XXXX, I called my bank again to see if the direct deposits were rejected or accepted to my closed bank account. That is when I was informed that my bank accepted both direct deposits into the account and I am not able to withdraw any money and I have no access to these funds. That is when I asked that I was told that the branch manager should be able to give me my funds, but the decision was up to them. Again, that is when they informed me that yes it is up to the branch manager if they want to release the fonts too or not. After being told this, I went to my bank in my city and to talk to the bank manager again, and I informed her that I was told again that she under her discretion. It was her decision if she was going to give me my funds or not. That is when she informed me that she has no power to release the funds and that it was up to them if they were gon na release the funds or not, and she doesnt understand why they keep on giving me false information about releasing my funds to me. that is when I asked the bank manager about why would my bank accept funds on my direct deposits when my account was in the process of being closed? and why did the bank not give me a chance to withdraw my money due to the account being in the closing process. Thats when she informed me that she is doesnt know, but that doesnt make any sense. Why the bank does this. She then proceeded to call the bank on her direct line at the bank to get more information about releasing my funds. Thats when they informed her over the phone that they were not gon na release my funds to me and I was not able to withdraw any money on this account. That is when I told both of them I dont understand why you guys are not letting me receive my money on my direct deposits that are coming from my employer. These direct deposits are my only source of income. I explained my situation with the bank manager, and the person on the phone call explaining how they informed me at first that my account was in the going to be closed. Then my account went into the process of closing and they did not know if my direct deposit was gon na be accepted or not that I would have to wait, but I may be able to receive my funds due to the branch managers discretion. The bank manager didnt know anything about this and this is the first time she heard of the bank doing anything like this. Thats when they both told me that they were not able to help me out at all even releasing a partial amount of the funds that I would have to wait until XX/XX/XXXX for the funds to be sent cashiers check to my house and then it will take 7 to 10 business days after that to get to my home. And it was nothing else more they can do and just telling me that I had to wait for my funds to be sent to my home. I proceeded to ask one more time. Why did they accept my direct deposits if they knew I was not gon na be able to have access to these funds and this will be a financial burden to me and my family and they both told me they dont know. Now on XX/XX/XXXX, I went back to the bank branch to see if there is anyway for me to still get help with my situation due to me, not having access to any money. That is when the bank manager informed me that my second direct deposited got rejected and was sent back to the employer but due to the misinformation that I have been given this whole time, I then called my bank over the phone as well to see if they were both on the same page about my second direct deposit. The bank branch manager was telling me that my second direct deposit got sent back to my employer. The bank on the phone informed me that the direct deposit was accepted and it will post to my account on Wednesday, but I would not have access to those funds either, so again, I have the bank telling me two different things about receiving my funds and if they did deny my second direct deposit, I wouldve been able to get access to those funds from my employer within 24 hours, but that was not the case. they accepted my second direct deposit and again I have no access to my funds and I have no other way of supporting my family and my bank can not help or release an information on why my account was being closed. I then informed my bank that for the last time that this will be a financial burden due to them holding direct deposits and not releasing my funds to me.

Company response to consumer: Closed with explanation