Consumer complaint received 2025-02-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Dear Experian Dispute Department, I am writing to follow up regarding my previous dispute of the XXXX XXXX XXXX ( XXXX ) account listed on my credit report under Account No. XXXX. While I acknowledge that the balance has now been updated to {$0.00}, the account remains listed as charged off and potentially negative. This continued reporting is inaccurate and unjustified, and I am requesting immediate removal of the account from my credit report for the following reasons : 1. Updated Balance Indicates Forgiveness or Cancellation of Debt The balance on this account has been updated to {$0.00}. This indicates that the debt has been forgiven, canceled, or transferred. As a result : The account should no longer appear as charged off or potentially negative. 
XXXX XXXX XXXX is no longer the rightful owner of this debt and does not have permissible purpose under 15 U.S.C. 1681b to report this account.

2. Failure to Provide Documentation Despite my numerous requests for verification, you have not provided the following documentation to support the continued reporting of this account : Proof of the original signed agreement between myself and XXXX XXXX XXXX. 
Details regarding how the balance of {$0.00} was calculated. 
Evidence that XXXX XXXX XXXX has the right to continue reporting this account after it was marked as charged off and the balance was updated to {$0.00}. 

Under the Fair Credit Reporting Act ( FCRA ) Section 611 ( a ), if the information can not be verified, it must be removed from my credit report. 

3. Potential Tax Implications and Violation of IRS Regulations If the debt has been canceled or forgiven, XXXX XXXX XXXX is required to issue a 1099-C Cancellation of Debt form under IRS regulations ( 26 U.S.C. 6050P ). To date, I have not received this form, nor have I been provided with documentation clarifying the status of the debt. Reporting a {$0.00} balance without issuing the required tax documentation is both misleading and unlawful. 

4. CFPB Lawsuit Against Experian for Improper Investigations The CFPB recently filed a lawsuit against Experian for systemic failures in handling consumer disputes, including improper investigations and reliance on inaccurate information. I believe your failure to provide sufficient documentation and verify this account mirrors the allegations in the CFPB lawsuit. 

Failure to Remove Unverifiable Information Per 15 U.S.C. 1681i ( a ) ( 5 ), any information that can not be verified must be removed from the consumers credit file. Since no sufficient documentation has been provided to verify the legitimacy or accuracy of this account, it must be deleted immediately. 

Failure to Reflect Charged-Off Debt Properly Additionally, as this debt has been charged off, IRS regulations under 26 U.S.C. 6050P require that a 1099-C form be issued, and the balance updated to {$0.00}. While the balance has been adjusted, there has been no documentation provided to confirm whether this requirement was met or to explain the ongoing reporting of this account. 

XXXX XXXX XXXX is required to issue a 1099-C Cancellation of Debt form under IRS regulations ( 26 U.S.C. 6050P ). To date, I have not received this form, nor have I been provided with documentation clarifying the status of the debt. Reporting a {$0.00} balance without issuing the required tax documentation is both misleading and unlawful. 

Finally, the lack of a 1099-C form, as required by 26 U.S.C. 6050P, further indicates that this debt was not properly handled as charged off. If no verifiable documentation can be provided to support the continued reporting of this account, it must be removed immediately in compliance with 15 U.S.C. 1681i ( a ) ( 5 ). 



5. Request for Immediate Action I am formally requesting the following : 1. Immediate removal of the XXXX XXXX XXXX account from my credit report due to insufficient verification, a {$0.00} balance, and lack of permissible purpose to continue reporting. 
2. Confirmation of the removal in writing.

3. Disclosure of any documentation or evidence that you relied on to verify this account if you choose to deny my request

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation