Consumer complaint received 2024-10-08 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.
State: GA

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Against Navient for Fraudulent Loan Consolidation Practices Dear CFPB Officer, I am writing to formally file a complaint against Navient regarding fraudulent and deceptive practices associated with the consolidation of my student loans. I believe I am a victim of misconduct and unfair treatment, which has resulted in financial hardship, stress, and confusion. 

Specific Issues with Navients Practices : 1. Fraudulent Consolidation Process : In XXXX, Navient encouraged me to consolidate my loans but failed to disclose all relevant details, including the associated interest rates and the true cost of consolidation. I was not made aware that the consolidation would ultimately increase my interest rate and overall financial burden. This lack of transparency constitutes a serious violation of my rights as a borrower. 
I discovered today, XX/XX/XXXX after speaking with XXXX who was the customer service rep with navient that in XXXX of XXXX a representative documented that I requested a consolidation on my student loans and submitted the paperwork to me even though I didn't request a consolidation. 


2. Unauthorized Signature by Third Party : Navient allowed my ex-partner to sign the consolidation documents on my behalf. As a result, I never had the opportunity to review or approve the final loan documentation. This unauthorized action deprived me of my right to informed consent. 


3. Misleading Discharge Notice : In XXXX, Navient issued a letter indicating that I did not owe payment on the loan because it was supposedly being discharged. At that time, I was under an income-based repayment plan. Unbeknownst to me, Navient converted the loan to forbearance without my approval, which compounded my debt further. It also made me ineligible to have my loan discharged. 


4. Current Payment Demand on a Fraudulent Loan : Despite the fraudulent handling of my consolidation, I have recently been informed that I owe {$1300.00} per month starting in XXXX. This new payment demand is both unjust and unsustainable, given the circumstances surrounding the origin and handling of the loan. 


5. Lack of Proper Disclosure by the University and Navient : I was never fully informed by either my university or Navient about the terms of the loan or consolidation, which was presented under false pretenses. I have also notified Navient of my lack of approval, but no corrective action has been taken.

6. Conflicting Information About Loan Repayment : I have documented proof that Navient representatives previously assured me that this loan would fall off my record by XXXX, and that I would not be required to make payments. I have now been informed that this is not the case, which adds to the confusion and points to a pattern of misinformation and negligence on Navients part.

I am providing this information to formally request that Navient be investigated for their actions and for relief from these fraudulent obligations. I believe that my case qualifies under the Borrower Defense to Repayment rule, given the misrepresentation and lack of disclosure at both the university and servicer level. 

I trust that the CFPB will take prompt action in holding Navient accountable and in ensuring that I receive the necessary relief. Please contact me if additional documentation or information is required. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation