Consumer complaint received 2026-04-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NJ

Complaint narrative:
I purchased an XXXX XXXX range from XXXX, which was delivered on XX/XX/year> and installed in XXXX. Upon initial use after installation, multiple serious defects became apparent indicating the unit was defective upon arrival. These issues include : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Due to safety concerns, particularly the XXXX XXXX XXXX XXXX XXXX, I have stopped using the XXXX entirely and have been forced to rely on a temporary XXXX XXXX I reported these defects to the merchant within the return period and provided documentation and follow-up communications. Despite this, I did not receive timely or meaningful assistance. Despite multiple documented attempts to resolve this issue within the return period, the merchant did not provide a timely response. The XXXX return window closed on XX/XX/XXXX, and I reported the defects prior to that date with supporting documentation. No meaningful assistance or resolution was provided within that timeframe. Substantive communication only began after I initiated a credit card dispute, which significantly delayed resolution and prevented a timely return of a defective product. The merchant has since denied the return, claiming the issue was reported too late and that the unit can not be returned because it was installed. However, their own return policy states that installed appliances may be returned if defective. Additionally, an independent appliance technician, requested as part of the dispute process, evaluated the unit and confirmed multiple manufacturer defects, including burner valve failure, safety concerns, misaligned oven doors, and poor factory assembly. The manufacturer XXXX XXXX XXXX has also failed to provide timely resolution. Despite being provided with video evidence on XX/XX/XXXX and follow-up communication on XX/XX/XXXX and XX/XX/XXXX, there were significant delays, minimal responses, and no timely scheduling of service. As of XXXX, I am still without resolution, and no effective repair or replacement has been completed. This issue has now been ongoing since XXXX without resolution. The unit remains unusable and unsafe, and I have made repeated good faith efforts to resolve this directly with both the merchant and manufacturer. Supporting documentation attached includes : Email communications with XXXX demonstrating defect reporting within the return period ( XXXX ) Ongoing follow-up emails showing lack of timely response and resolution Email communications with XXXX manufacturer documenting delays and lack of service scheduling ( XXXX ) Independent technician report confirming manufacturer defects and safety concerns XXXX return policy showing defective items are eligible for return even if installed If you would like video evidence I can send that via email as the upload will not allow me to exceed the limit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation