Consumer complaint received 2025-09-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXConsumer Financial Protection BureauXXXX XXXX XXXX XXXX XXXX XXXXSubject: Formal Complaint Against XXXX  for Failed Investigation and Formal Rebuttal to Inaccurate Dispute Results\nCFPB Case Numbers (Wells Fargo): XXXX XXXX and all related cases.\XXXX  Confirmation Number: XXXX  (Dated XXXX XXXX XXXX)\nAccount in Dispute: Wells Fargo Bilt Mastercard - XXXX XXXX XXXX XXXXDear Sir or Madam,\n\nI am writing to file a formal complaint against XXXX XXXX XXXX XXXX for conducting a failed and unreasonable investigation into a credit dispute I filed. Furthermore, I am formally rebutting the inaccurate results of their investigation, as detailed in their letter dated XXXX XXXX XXXX has failed in its duty under the Fair Credit Reporting Act (FCRA). Instead of correcting my credit file based on the undeniable evidence I provided, they have allowed the data furnisher, Wells Fargo, to simply "verify" its own demonstrably false information. As a result, my XXXX  credit report is now formally codified with material misrepresentations that could severely damage my financial standing.\n\nPoint-by-Point Rebuttal of XXXX  Investigation ResultsXXXX  claims they "verified" the account information. This is impossible, as the information they have now placed on my report directly contradicts the factual records from my XXXX XXXX XXXX  checking account.\n\n1. The XXXX XXXX Error - A FAILED Payment is Reported as SUCCESSFUL.\n\nWhat XXXX  Now Reports: My credit file now states that for XXXX XXXX, a successful payment of $XXXX was made on XXXX\n\nThe Verifiable Truth: This is patently false. My XXXX XXXX XXXX statement, which I provided to XXXX, proves this payment was RETURNED on XXXX XXXX XXXX The actual, successful payment for this amount was a "RETRY PYMT" made on XXXX XXXX XXXXa date that appears nowhere on my XXXX  reportXXXX Failure: They have recorded a failed payment as a successful one, a material and damaging inaccuracy.\n\n2. The XXXX XXXX Error - Nearly $XXXX in FAILED Payments are Reported as SUCCESSFUL.\n\nWhat XXXX  Now Reports: My credit file now states that for XXXX XXXX, a successful payment of $XXXX was made.\n\nThe Verifiable Truth: This is also false. My XXXX XXXX XXXX statement proves that two large payments making up this total were RETURNED on XXXX XXXX  and XXXX XXXXXXXX Failure: They are reporting nearly $XXXX in payments as successful for XXXX, when in reality, these funds never cleared my account.\n\nConclusion: A Failed Investigation and a Violation of the FCRA\nUnder the FCRA, XXXX  is obligated to conduct a reasonable investigation. Simply asking Wells Fargo to confirm its own flawed data, in the face of contradictory third-party evidence, is not a reasonable investigation. It is a dereliction of their duty as a credit reporting agency.\n\nThis is a chain of failure:\n\nWells Fargo\'s internal controls failed, causing them to furnish inaccurate data.\XXXX investigation process failed, causing them to accept and formalize this inaccurate data.\n\nI am now in a position where my credit report contains false information that could negatively impact my ability to secure credit. This is a direct result of XXXX failure to perform its duties.\n\nDemand for Resolution\nI demand that the CFPB compel XXXX  to:\n\nImmediately Reopen This Investigation: This time, they must give due weight to the independent, verifiable evidence from my XXXX XXXX XXXX statements.\n\nCorrect the Inaccurate Data: My credit file must be corrected to reflect the reality of the returned payments in XXXX  and XXXX XXXX. The dates and amounts of successful payments must be accurately reported.\n\nProvide a Truly Verified and Corrected Credit File: I expect a new letter of results confirming these corrections have been made.\n\nThis situation is no longer just about unwarranted interest charges from a bank; it is now about the integrity of my credit history. I trust the Bureau will hold XXXX accountable for its failure to uphold the standards of the FCRA.\n\nSincerely,XXXX XXXXEnclosures:\n\nCopy of XXXX  Dispute Results (Confirmation # XXXX, Dated XXXX XXXX XXXXAll previously submitted Wells Fargo and XXXX XXXX XXXX statements.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation