Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to formally dispute the accuracy of the auto loan information being reported on my credit file by XXXX XXXX XXXX. This is the XXXX time to dispute in a row to creditor and credit bureaus, without a proper and full investigation. This is very discouraging when evidence was provided and not truly looked at. Seeing that there is a case against the credit bureaus from CFPB, there is reason to question the previous investigations. I have identified several discrepancies in the loan terms, payment history, and reporting practices, which I believe warrant an immediate correction or deletion of the loan from my credit report. Specifically, the following issues need to be addressed : XXXX. Inaccurate Loan Terms : The Annual Percentage Rate ( APR ) and finance charge listed in the final loan paperwork do not match the figures presented in the initial documents that I signed. The terms were altered without my knowledge or consent, which is a violation of the Truth in Lending Act ( TILA ). According to TILA, any material changes to loan terms must be disclosed to the borrower before finalizing the loan. The discrepancies in APR and finance charges have significantly impacted my credit report and my ability to manage my finances.

2. Failure to Send Billing Statements in a Timely Manner : Under TILA, bills must be sent to the borrower at least 21 days before the payment due date. However, I have observed that the finance company has been sending bills after the required XXXX window. This practice has caused confusion and undue difficulty in making timely payments, and has contributed to inaccurate reporting of my payment history. 
XXXX. Inconsistent Late Payment Reporting Across Credit Bureaus : I have reviewed my credit reports from all three major bureaus ( XXXX, Experian, and XXXX ), and they each show different months in which late payments are recorded. In fact, there are months reported as XXXX, XXXX, and 90 days late, when in reality, I have consistently made on-time payments during those periods. This inconsistency raises serious concerns about the accuracy of the data being reported and suggests that the loan servicer may be failing to report payments correctly to the credit bureaus.

Given these serious discrepancies, I am requesting the following actions : Immediate investigation and deletion of the auto loan from my credit report, as it is being reported inaccurately.

Correction of any discrepancies in the loan terms, including APR and finance charges, as well as the payment history showing late payments when they were made on time. 
A thorough review of your billing and reporting practices to ensure compliance with TILA and accurate reporting to the credit bureaus going forward. 
Please note that I expect a response within 30 days as required under the Fair Credit Reporting Act ( FCRA ) and TILA. If this matter is not resolved promptly, I will consider escalating the dispute to the appropriate regulatory authorities. 
Thank you for your attention to this matter. I look forward to your timely response and resolution of these issues. 
Sincerely, XXXX XXXX Account : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation