Consumer complaint received 2025-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
Bank teller discriminated against me for no reason other than XXXXXXXX XXXX XXXX XXXX All proper identification, documentation, and proof was provided and she flat out lied and refused to cash a valid check drawn on that financial institution. 
Here 's the story. 
I am a XXXXXXXX XXXX XXXX XXXX XXXX. I have both a valid good standing credit card and checking account with Chase and have for a while. My account regularly has deposits of {$2000.00}, {$5000.00}, up to almost {$20000.00} from various sources cash deposits or credit card processing transactions, all income from my sXXXX XXXX XXXX. I met with a client on Saturday XX/XX/year> and received a draw payment from a remodeling project that I'm working on. That payment was {$5000.00}. The customer wrote me a check. I then went directly to chase after meeting with them to cash the check arriving at roughly XXXX. The customer is also a Chase client, specifically a Chase Private Client in which she described to me that basically means that she has a lot of money and does alot of business with Chase bank. So both I and the customer are Chase bank account holders and being so there should have been no issue with the institution cashing the check drawn on them because the funds can be instantly verified. So I told tell her I would like to cash the check and almost immediately she refused and said that business checks will have holds placed on them. I was very confused and taken back by the statement because I had to explain to her that she needed to pay attention to what she was doing this was not a business transaction. I already explained to her XXXX XXXX XXXX XXXX XXXX, And handed her my ID and my personal debit card, This was a personal check written to me, it had nothing to do with business. At which point she picks up the check with a rude look on her face and looks at the check and shrugs her shoulders and says " oh, " I said this is personal and there should be no issue cashing it you are more than welcome to call the people who wrote the check right now and they will verify it is not fraudulent that I just left their house from them writing it. She refused to do that even though she had access to their information because she is a Chase client. She then tells me go ahead and press the green button I'll see what I can do, which I believe she was lying, and after I pressed the button She then basically tells me there was nothing she could do and that I was forced to deposit the check, Knowing exactly what she was doing the entire time. She had no intention on cashing the check even though she could have and i believe it was because of the way I looked or I was a man or whatever the case was, but she had made up her mind immediately that she was not cashing that check for me even though I provided all the correct documentation, which is textbook discrimination. So she forced me to deposit the check and then it immediately prints out a receipt stating that it had a hold on it, which I believe she had something to do with. I then called customer service and spoke to a supervisor and they basically told me that there was nothing they could do at that point since it had already been deposited, that yes there was a hold on it, and they agreed and stated that the teller should have cash that check and that there was no reason she should not have cashed it and then they apologize to me and told me that they were very sorry for her conduct which tells me what she did was wrong and there was no reason for it other than discrimination. The money is still currently being held. It is unacceptable for somebody in a position like that to be on any type of Power Trip thinking that they can do that and mess with people 's livelihoods. In no way shape or form is that acceptable, and i will see to it that she does not do this again to anyone else. Because if she has done it to me then that means almost certainly she has been doing it to other people, and will do it again to someone else just because she feels like it or because of the way they look or because they are a man. The tellers name was XXXX XXXX XXXX XXXX XXXX. This occured at XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation