Consumer complaint received 2024-07-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: FISERV FINXACT CORE
State: GA

Complaint narrative:
Subject : Dispute of Inaccurate Information on TeleCheck and XXXX XXXX Report and Request for Detailed Description of Verification Methods To Whom It May Concern, Details of Complaint : I am writing to formally dispute inaccurate information on my TeleCheck and XXXX XXXX consumer report. Upon reviewing my report, I identified several discrepancies that need correction for a fair assessment of my creditworthiness. Accurate reporting is essential, and I believe the current inaccuracies may adversely affect my financial opportunities. 
Despite previous attempts to rectify these issues through the standard dispute process, the items in question were not properly verified. Therefore, I am now requesting a Detailed Description of the Verification Methods used during the investigation of my dispute.

Specifically, I request the following details regarding your investigation : 11. Methods Used : Please describe the specific methods and procedures used to verify the disputed information.

12. Sources Consulted : Provide a list of all sources, including creditors or data furnishers, consulted during the investigation.

13. Documentation Reviewed : Detail any documentation or evidence reviewed to support the verification of the disputed information.

14. Verification Process : Explain how the accuracy of the information was verified and the criteria used for validation.

15. Timeline of Investigation : Outline the timeline of the investigation, including key dates and actions taken.

Violations of Law : I believe the verification process by TeleCheck and XXXX XXXX violate my rights under the following laws : 11. 15 U.S.C. 1681e ( b ) : Compliance procedures to ensure maximum possible accuracy of consumer reports.

12. 15 U.S.C. 1681i : Procedure in case of disputed accuracy.

13. 15 U.S.C. 1681s-2 ( a ) ( 1 ) : Responsibility of furnishers of information to provide accurate information.

14. 12 CFR 1022.42 : General requirements for reasonable investigation of disputes.

15. 15 U.S.C. 1681c ( a ) ( 5 ) : Prohibition of adverse information older than seven years.

I request the Consumer Financial Protection Bureau ( CFPB ) facilitate a thorough reinvestigation of the disputed information in my TeleCheck and XXXX XXXX. Specifically, I ask that : XXXX. TeleCheck and XXXX XXXX provides a detailed description of their reinvestigation process and how they verified the disputed information. 
XXXX. TeleCheck and XXXX XXXX corrects the inaccuracies in my report as identified. 
Enclosed are copies of my TeleCheck and XXXX XXXX report highlighting the disputed items and any supporting documentation ( e.g., payment records, correspondence ) that proves my claim. Please review this information and correct the inaccuracies promptly. Under the FCRA, you are required to investigate my dispute within 30 days. 
I expect a prompt response to this request. If TeleCheck and XXXX XXXX fails to provide a detailed description of the investigation process, I will consider further actions, including filing additional complaints with the CFPB and seeking legal advice to ensure my rights are protected. 
Thank you for your attention to this matter. I look forward to your prompt response and resolution. 
Sincerely,

Company response to consumer: Closed with explanation