Consumer complaint received 2025-03-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRUIST FINANCIAL CORPORATION
State: VA

Complaint narrative:
Subject : Rebuttal to Truist Banks Inadequate Response to Dispute Over Inaccurate Credit Reporting ( Complaint ID : XXXX ) Dear Consumer Financial Protection Bureau XXXX XXXX am writing to formally and firmly rebut Truist Banks wholly unsatisfactory response to my dispute concerning their erroneous reporting of a charged-off credit card account to XXXX. Truists letter, dated XX/XX/XXXX, provides new details, such as the charge-off date of XX/XX/XXXX, and a payment of {$79.00} on XX/XX/XXXX, yet they persist in reporting glaring inaccuracies that defy both logic and law. The evidence I submitted, comprising three detailed screenshots of my credit report ( Images 0, 1, and 2 ), unequivocally substantiates my claims, yet Truists response fails to address these issues with the seriousness they demand.

This is not a mere oversight ; it is a blatant violation of my rights under the Fair Credit Reporting Act ( FCRA ). I will not tolerate such negligence, and I urge the CFPB to compel Truist to rectify these errors or delete the account from all credit bureau reporting forthwith. Below, I outline the specific discrepancies, supported by the attached evidence and Truists own admissions, and explain why their reporting remains unacceptable : 1. Ongoing Reporting of Late Payments After Account Charge-Off Truist confirms the account was charged off on XX/XX/XXXX, with an amount owed of {$1300.00}. However, the screenshots ( Image XXXX ) show late payments marked with red " X '' XXXX ( indicating " Not current '' ) from XX/XX/XXXX through XXXX XXXX beyond the charge-off date. This is factually impossible, as no payments can be due or delinquent after an account is charged off. Reporting late payments post-charge-off falsely suggests ongoing delinquency where none exists, unjustly damaging my credit profile. This violates 15 U.S.C. 1681s-2, which mandates accurate reporting by furnishers. Truist must cease this erroneous reporting immediately.

2. Missing Payment History for Over One Year Truist states the account was opened in XX/XX/XXXX, yet the payment history in Images XXXX and XXXX shows " No data '' for every month from XX/XX/XXXX through XXXX XXXX full year of missing information. This omission is indefensible. If the account was active, Truist is obligated to report payment activity accurately and completely. Their failure to provide data for over a year while reporting the account as open breaches their duty under the FCRA to ensure accurate reporting. This gap raises serious doubts about the reliability of their records and must be corrected.

3. Inconsistent Payment Reporting Truists letter specifies a payment of {$79.00} credited on XX/XX/XXXX, with an adjustment on XX/XX/XXXX. Yet, the screenshots ( Images XXXX and XXXX ) list the " Last payment '' as XX/XX/XXXX, and Image 0 shows XX/XX/XXXX with a red " X '' ( not current ), despite this being the alleged payment period. The payment history further muddies the waters, showing " No data '' or " Not current '' for XX/XX/XXXX. These contradictionsbetween Truists stated payment dates and the reported statusundermine the credibility of their reporting process and violate the FCRAs accuracy mandate. Such discrepancies demand immediate correction.

4. Illogical Late Payment Frequency Truists reporting of late payment frequency is absurd. Image 1 shows the account was late by 30 days twice, 60 days once, and 90 days 28 times. This defies logic : an account can not be late by 90 days more often than by 60 days, as delinquencies progress sequentially ( 30, then 60, then 90 days ). This illogical reporting, circled in red in Image 1, suggests a fundamental error in Truists data processing and further questions the accuracy of their records. Truists letter offers no explanation, and this must be rectified without delay.

5. Improper Past Due Amount on a Charged-Off Account Truist confirms the charge-off amount as {$1300.00}, yet the screenshots ( Images 0, 1, and 2 ) report an " Amount past due '' of {$1300.00}. This is misleading and improper. A charged-off account, confirmed by the " Profit and Loss Write-off '' remark in Image 0 and Truists letter, has its balance written off by the creditor. Reporting it as " past due '' misrepresents the accounts status and risks unfairly harming my credit standing. This error, highlighted with red circles and question marks in the images, contravenes standard credit reporting practices and must be removed.

6. Inadequate Previous Investigation and Lack of Transparency Truist references a prior investigation tied to CFPB Case XXXX, yet these egregious errors persist on my credit report. This proves their investigation was insufficient, failing to meet 15 U.S.C. 1681s-2 ( b ), which requires a reasonable investigation and correction of inaccuracies. Their letter also lacks any explanation of their verification process, offering only a dismissive remark : " I understand this is not the resolution you are seeking from Truist. '' This condescension, paired with their refusal to provide transparency, is unacceptable and suggests a lack of accountability. Their continued reporting of these errors reflects a clear disregard for my rights.

7. " Cease and Desist '' Notation and Refusal to Correct Reporting Truist notes a " cease and desist '' notation on the account, yet insists they " must continue to report this account accurately '' without further documentation. This position is untenable. The evidence Ive providedboth in my original complaint and this rebuttaldemonstrates their reporting is not accurate. Their refusal to correct these errors, despite confirming the charge-off and payment details, violates their FCRA obligations. I demand they either fix these inaccuracies or delete the account from all credit bureau reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation