Consumer complaint received 2024-01-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: NAVY FEDERAL CREDIT UNION
State: CO

Complaint narrative:
The credit report information for the Duplicate reporting of NAVY FEDERAL CR UNION XXXX shows significant violations under the Fair Credit Reporting Act ( FCRA ), United States Code ( USC ) , and Code of Federal Regulations ( CFR ), each undermining key consumer protection laws : 1. **Duplication of Account Reporting ( Both Reported Accounts ) : ** The account 's duplication violates 15 U.S.C. 1681e, which mandates the accuracy of information. Reporting the same debt more than once can mislead creditors about the actual amount of debt, skewing a consumers credit risk assessment.

2. **Inconsistent Reporting of Account Status and Balances ( Both Reported Accounts ) : ** The discrepancies in reported balances and status update dates contravene 15 U.S.C . 1681e ( b ), requiring credit bureaus to follow reasonable procedures to ensure maximum possible accuracy. Such inconsistencies can unjustly lower credit scores, affecting loan eligibility and interest rates. 

XXXX. **Inaccurate Payment History Reporting ( Both Reported Accounts ) : ** The conflicting payment histories breach 16 CFR 660.3, requiring the accuracy of reported payment information. Inaccurate payment history can significantly impact credit scores and the perceived reliability of a borrower.

4. **Charged-Off Status Misrepresentation ( Both Reported Accounts ) : ** Misrepresenting the charged-off status with varying past due amounts and highest balances contradicts 12 CFR 1022.40. This regulation demands accurate reporting of charge-off information. Misrepresentation can lead to unjustified derogatory marks on a credit report, severely impacting credit health.

5. **Incomplete Account Information ( Both Reported Accounts ) : ** The lack of details such as terms, original creditor, and sale status of the company violates 15 U.S.C . 1681s-2 ( a ), which mandates comprehensive and complete reporting. Omitting such critical information can deprive consumers of the opportunity to fully understand and contest inaccuracies.

Each of these violations directly undermines the principles of fair and accurate credit reporting, essential for maintaining consumer trust and the integrity of the credit system. These inaccuracies can lead to unjust financial consequences for consumers, including reduced access to credit, higher interest rates, and negative impacts on creditworthiness. 

To provide a clear count of the violations based on the information given : 1. **Duplication of Account Reporting** : This is counted as 1 violation for each of the two sets of data, totaling 2 violations.

2. **Inconsistent Reporting of Account Status and Balances** : As there are inconsistencies in each of the two sets of data, this is 2 violations. 

XXXX. **Inaccurate Payment History Reporting** : Each month of inaccurate payment history constitutes a separate violation. From the data provided, the payment history for XXXX and XXXX in both data sets is inconsistent. Assuming each month in these years is inaccurately reported, this results in : - For XXXX : 12 months XXXX ( for each data set ) = XXXX violations. 
- For XXXX : Assuming all months up to XXXX are reported and inaccurate, 1 month XXXX = XXXX violations. 
- XXXX for XXXX XXXX XXXX XXXX = XXXX + XXXX = XXXX violations. 

XXXX. **Charged-Off Status Misrepresentation** : There are inconsistencies in the charged-off status across both data sets. This is counted as XXXX violations. 

5. **Incomplete Account Information** : Each missing or inconsistent piece of critical account information ( terms, original creditor, company sold ) in each data set can be considered a separate violation. If we assume each of these three pieces of information is missing or inconsistent in both data sets, this results in : - 3 pieces of information 2 ( for each data set ) = 6 violations. 

Total Violations : 1. Duplication of Account Reporting = 2 violations 2. Inconsistent Reporting of Account Status and Balances = 2 violations 3. Inaccurate Payment History Reporting = 26 violations 4. Charged-Off Status Misrepresentation = 2 violations 5. Incomplete Account Information = 6 violations **Total = 38 violations**

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation