Consumer complaint received 2021-02-05 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Aspen Yo LLC
State: CO

Complaint narrative:
Consumer Financial Protection Bureau XX/XX/XXXX Dear Sirs- this is a follow up on the first complaint with Gregory Funding- HERE HIGHLITED ISSUES : # 1. I want and NEED a complete itemized payments and charges for year XXXX SERVERAL ATEMPS by myself to get this has produced nothingXXXX  XXXX XXXX  acct Service said this was mailed to me ( NEVER RECEIVED ) the XX/XX/XXXX Called XXXX again and She sent a EMAIL as was asked to mail the SERVICE REPORT ON MY ACCOUNT AGAIN -- NEVER RECEIVED AS OF THIS DATE- She did email a link to secure a passed and received it on line ( OVER 20 ATEMPT to SET A PASSCODE APPROVED UNDER THEIR SYSTEM DID NOTHING 15 of THOSE CODES WHERE APPROVED HIT THE BUTTON AND IT SAY RE- TRY ANOTHER PASS CODE ) I still do not have this report and need to to see what are charging me for PASS LATE CHARGES and FEES 2 ) Past late Charges and FEEs in today mail= TWO DIFFERENT STATEMENTS= on for a total of {$19000.00} and the other one for {$15000.00} IN LATE FEES AND CHARGES so what one is it -- -- -- -- -- -- -- -- -- -- -- -- 3 ) NOW the GREGORY FUNDING FORBARANCE === not to be confused with a REAL FORBANCE out lined by the US FEDERAL GOVERNMENT FORBARANCE PROGRAMS C.A.R.E.S. A.C.T. -- as Gregory Funding is calming to not belong to any Federal funding and this note of mine is held by PRIVATE INDIVIDULAS == ( how CAN I SEE what type of PANDEMIC RELIFE THESE PRIVATE INDVIDULES or COMPANYS=have or have not received-any Pandemic relief fund from the Federal US Government XXXX ( I DO HAVE THE NAMES OF THE OWNERS OF MY NOTE ) just let me know how to look up to see if they received any PANDEMIC XXXXELIFE BENNIFTS == 4 ) Permanently in my notes per XXXX XXXX XX/XX/XXXX I can get off this 6-month assistance program ( that does not Benefit my account=_ ) ) ) -- here is what is going on I have enrolled in Gregory Fundings XXXX. program in XXXX I paid some {$5400.00} to except the XXXX  Program that would allow me to pay interest only on my note-along with late fees and charges ( small print on the note ) I had no IDEA that XXXX payment was due of sum {$3800.00} -- now with late fees an interest I am being charged some {$3500.00} for being late with four payments on my account- Keep in mind that when I make a payment of {$24000.00} it is for INTEREST on my NOTE and NO principle plus LATE FEES and CHARGES -- WHEN I GET A TRUE ACCOUNTING OF WHAT IS OWED I plan on playing my account current- and revert the original note so I can get some type of Principal reduction to my Loan with Gregory funding  XXXX a subsidiary of XXXX XXXX CHARGE just look at the bottom of the statements== attached- 5. Just a note to show what type of program I am under the real payment on my account is {$3500.00} and there are three months where I need to pay for Insurance that WAS DROPED from Gregory Funding because the first 6 months of the year. Gregory funding could not realize that my monthly payment amount included INSURANCE and every month hey sent me nasty note that would put on FORCED PLACE INSURANCE ON MY ACCOUNT after six months of calls and letters I told Gregory Funding to TAKE MY INSURANCE OFF FROM MY MORTGAGE PAYMENT and I WOULD PAY FOR INSURANCE == they did that in XX/XX/XXXX after 8 months of calling them- 6 ) Now any time I call Gregory funding its about an hour a one half wait= nothing can be done about this but I want it noted ... ... ... ... ... ...

Company response to consumer: Closed with explanation