Consumer complaint received 2025-08-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: GOLDMAN SACHS BANK USA
State: FL

Complaint narrative:
I am submitting this rebuttal in response to Goldman Sachs Bank XXXX reply to my original CFPB complaint regarding the Apple Card account they service. 

Goldman Sachs own written response to the CFPB contains a critical admission : The Bank confirmed the Customer spoke with a Bank representative on XX/XX/year> where misinformation was provided. 

This is the SECOND time this information was given to me. This is not a small oversight it is an admission that their own representative gave me false information about my payment obligations. The guidance I received that any payment amount would keep my account in good standing is exactly why the minimum amount due was not met in certain months, despite the fact that I made payments before the due dates for many of the disputed months. 

I was told when I first opened this account that ANY payment amount would satisfy the minimum payment requirement. I was told TWICE. The first time by a normal representative, the XXXX time by a manager. 


Goldman Sachs, in their response through the CFPB stated : " The Bank confirmed the Customer spoke with a Bank representative on XX/XX/year> where misinformation was provided. The Bank regrets the frustrations the Customer experienced. '' Goldman Sachs is essentially saying : Yes, we admit we gave you false information, but we will still penalize you for following it. 
Am I supposed to simply accept being punished for something that was not my fault something caused entirely by their own employees misinformation??? 

If an ordinary person makes a mistake, we face consequences immediately. But when a massive financial institution makes a mistake even XXXX they admit nothing happens. The harm is left on the consumers shoulders while the bank walks away without accountability. 

THIS IS NOT OKAY!!! 

This position is unreasonable, unethical, and harmful. By admitting they misled me yet refusing to correct the damage, Goldman Sachs is choosing to knowingly harm my credit, my financial opportunities, and my peace of mind, all while claiming they regret the frustrations. Regret without action is meaningless when the harm continues every single day. 


By their own admission, Goldman Sachs : Misrepresented Contract Terms : Their employee contradicted the Apple Card Customer Agreement by stating there was no minimum payment requirement. This is deceptive and materially impacted my payment behavior. 

Ignored Evidence of On-Time Payments. 

Violated FCRA XXXX ( b ) : Once a furnisher is aware of inaccurate or misleading reporting, they must investigate and correct or delete the data. Goldman Sachs refused to do so despite admitting they misled me. 

Engaged in Willful Noncompliance : As clarified in XXXX XXXX. Co. XXXX XXXX, willful includes reckless disregard for legal obligations. Continuing to report derogatories while knowing misinformation was provided fits this definition. 

Additionally, Goldman Sachs claim that they are unable to update the Customers credit reporting is misleading. The FCRA does not prohibit correction or deletion of derogatories caused by misinformation or internal errors. Furnishers are legally obligated to ensure maximum possible accuracy and to correct known inaccuracies. 

I am also concerned about the XX/XX/year> recorded call with the Goldman Sachs manager who confirmed : The Apple Card does not require a minimum payment. 

She could see that I had made payments before the due dates in several disputed months. 

This recording is direct evidence of my claim. I am placing Goldman Sachs on notice that any deletion, destruction, or alteration of this recording could constitute evidence tampering and obstruction. I fully expect the CFPB to ensure this evidence is preserved. 

Next Steps if Not Resolved : If Goldman Sachs continues to refuse correction, I will escalate this matter to the State Attorney Generals Office, the XXXX XXXX XXXX Comptroller of the Currency XXXX XXXX ), and seek legal representation for violations of the FCRA and potential deceptive business practices under state and federal law. 

Requested Resolution : Immediate deletion or correction of all XXXX  reported late payments. 

Full documentation of how each late payment was calculated. 

Written confirmation that the XX/XX/year> recording will be preserved in its entirety. 

I am facing ongoing financial harm, credit score damage, and emotional distress due to Goldman Sachs refusal to take responsibility for their admitted misrepresentation. I request the CFPB compel full correction and hold the Bank accountable for these violations.

Company response to consumer: Closed with explanation