Consumer complaint received 2026-04-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
CFPB SECOND COMPLAINT ( LEGAL ESCALATION WITH STATUTORY DAMAGES ) Prior Complaint Number : XXXX Date of Original Complaint : XX/XX/year> Institution : Bank of America Complaint Summary ( Formal Legal Escalation ) I am submitting this second complaint as a formal escalation due to Bank of Americas ongoing failure to comply with its legal and regulatory obligations following my initial complaint filed on XX/XX/year> ( Complaint # XXXX ). Despite receiving notice of this dispute, Bank of America has failed to conduct and communicate a compliant investigation, failed to issue required provisional credit, failed to provide required written explanations, and failed to release funds owed. This conduct raises serious concerns regarding violations of the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. Part 1005 ). Breakdown of Compliance Failures 1. Failure to Timely Investigate and Provide Results Under 12 C.F.R. 1005.11 ( c ) and ( d ), Bank of America is required to : Conduct a prompt investigation Report results to the consumer Provide written explanation Bank of America has failed to meet these requirements in any meaningful way. 2. Failure to Issue Provisional Credit Under 12 C.F.R. 1005.11 ( c ) ( 2 ) : Provisional credit must be issued if the investigation exceeds 10 business days Bank of America : Confirmed provisional credit would be issued Failed to provide it Provided no explanation This is a direct violation of Regulation E and a failure to honor its own written representations. 3. Failure to Provide Required Written Explanation Under 12 C.F.R. 1005.11 ( d ) ( 1 ) : A written explanation of findings must be provided I have received none. 4. Obstruction Through Non-Functional Communication Assigned representative : XXXX ( XXXX ext. XXXX ) XXXX documented call attempts across all stated hours All attempts resulted in voicemail Return calls made at inconsistent times Explicit request for email communication ignored This reflects procedural obstruction rather than a good-faith effort to resolve a federally regulated dispute. 5. Improper Withholding of Funds Bank of America is withholding thousands of dollars in disputed funds while failing to comply with : 15 U.S.C. 1693f ( Error Resolution Procedures ) Regulation E requirements for timely resolution and access to funds Statutory Damages and Liability Exposure Under 15 U.S.C. 1693m ( a ), a financial institution that fails to comply with the Electronic Fund Transfer Act is liable for : Actual damages sustained by the consumer Statutory damages of up to {$1000.00} per violation Costs and attorneys fees Based on the pattern of conduct described aboveincluding failure to investigate, failure to issue provisional credit, failure to provide written findings, and failure to comply with error resolution proceduresBank of America may be exposed to multiple violations, each carrying independent statutory liability. This exposure is in addition to actual damages associated with withheld funds and financial harm caused by delay and inaccessibility. Regulatory and Legal Concern Bank of Americas conduct reflects a pattern of non-compliance, including : Violations of 12 C.F.R. 1005.11 ( Regulation E ) Violations of 15 U.S.C. 1693f ( Error Resolution ) Exposure under 15 U.S.C. 1693m ( Civil Liability ) This matter now rises beyond customer service failure and constitutes a potential regulatory and legal compliance issue I am attaching some of the correspondence sent regarding provisional credit which theyve never sent out in are holding for whatever reason they may have but this is not all of it. There is still thousands of dollars out there in fraud claims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief