Consumer complaint received 2020-02-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Fay Servicing, LLC
State: FL

Complaint narrative:
In XX/XX/2019 I filed a complaint against Fay Servicing ( account # XXXX ) for a {$4000.00} Escrow charge and a deferred payment of {$37000.00} added to my loan upon completion of Bankruptcy. On XXXX XXXX I received written notification that thered been an error whereby the {$37000.00}. shouldve been amortized. On XX/XX/2019 I received another letter confirming these findings. Both letters stated that my new lender XXXX XXXX ( account # XXXX ) had been notified of change. In lieu of no noted changes I contacted my current lender, XXXX XXXX on XX/XX/2019 and was instructed to submit proof of my claim via fax ( Fay Servicing had not notified them of any changes ). I faxed a copy of Fay servicing letters dated XX/XX/2019 and XX/XX/2019 and requested an adjustment to my loan. On XX/XX/2019 I received written notification from XXXX stating that, After a thorough, careful review of documents we have agreed to waive {$37000.00}. By XX/XX/2019 XXXX had adjusted the balance on my loan to {$210000.00} and submitted a payoff letter in the amount of {$210000.00}. I then began pursuing refinance options that would lower my interest rate and exclude escrow through other lenders. Three months after receiving clearance from Fay Servicing I was able to secure a pre-approved refinance and paid {$520.00} for my home appraisal. On XX/XX/2019 I received notification from Fay Servicing withdrawing their initial findings in XX/XX/2019 and XXXX of 2019 resulting in the reinstatement of {$37000.00} bringing my loan back up to a high cost loan of {$250000.00} causing not only the loss of my opportunity to refinance, but also the {$520.00} paid for my appraisal. 
Fay has failed to clarify the many charges to my loan throughout my bankruptcy and thereafter. Charges such as Corporate Advance, Bankruptcy Fees, Attorney Fees, Corporate Advance adjustments, Property Preservation Disbursements to name a few. 
In accordance with bankruptcy disbursements as noted on my activity report I paid in excess of {$60000.00} over three years in bankruptcy. Documents show a total of {$31000.00} paid to XXXX XXXX for XXXX XXXX XXXX ( A complaint naming this partnership will follow ). Ironically the sum of {$31000.00} to Fay Servicing is itemized in my claims and disbursements document per Chapter XXXX Trustee. My escrow has fluctuated over the years with both negative and positive balances. Numerous attempts to correct this problem ensued via phone, e-mails, and three account managers in addition to a recommendation to file for refinance. As presented in my initial complaint of XX/XX/2019 my escrow payments have been greater than my escrow payout each year. 




Due to this incomprehensive Modification vs Settlement XXXX XXXX ( current lender account # XXXX ) has now increased my monthly Mortgage Payment to cover Escrow Shortage. As a retired senior on a fixed income these unduly charges to a loan that was initiated 12 years ago at {$230000.00} is clearly unrealistic and unnecessary as the escrow shortage as claimed is unfounded as is the {$37000.00} deferred payment. My Escrow Payments exceed Insurance and Taxes paid out each year. 

Attachments enclosed herein will further support my complaint as will additional documents if needed or requested. 
I look forward to your support in to this matter.

Company response to consumer: Closed with explanation