Consumer complaint received 2024-06-19 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: MONEY SOURCE, INC., THE
State: MD

Complaint narrative:
I bought my house in XXXX with FHA loan through Money Source that is now handled by XXXX XXXX. Due to major health issues which kept me out of work for nearly one year I struggled with the mortgage payment. I paid as long as I could and tried to work something out with the agents at XXXXXXXX XXXX but feel that I was misled and promised the opportunity to make payments to settle this matter then got told no, that is not good enough. All or nothing. I feel that XXXXXXXX XXXX has denied access to government programs that should be made available to help struggling homeowners with mortgage loans backed by HUD. I am being pushed into an avoidable foreclosure situation because of the bad policies of XXXXXXXX XXXX I have owned my house for 6 years and worked as a union contractor for 30 years. I never had problems with my mortgage until I was affected by XXXX. I ended up getting approved for the CARES forbearance program for FHA loans and received a partial claim to address the payments that were missed during XXXX. I resumed my regular payments in XXXX but got hurt on the job in early XXXX and had severe back problems and a very bad fever. It was very serious and I ended up having to take leave from work. I had put money away and we continued making the mortgage payment even though I was out of work starting in XXXX. I thought I would be back sooner but by the end of summer all of the savings were gone and my wife XXXX and I were having problems and looked like a divorce was coming so she stopped helping with the bills. I fell behind on the mortgage in the fall of XXXX and spoke with agents at XXXXXXXX XXXX. I was provided with information on possible options for help, but was starting to feel better and thought I could get caught up on my own. I called in to make payment to XXXXXXXX XXXX and said I could pay part of the payment now and the balance by the end of the month. The agent said as long as the full payment amount was received by the end of the month I would be fine. When I tried to send in the second partial payment at the end of the month XXXXXXXX XXXX refused to accept it, which put me further behind on the mortgage and started the foreclosure process. 

I feel that I was deceived and misled in this situation and next thing I knew I was being told I had to come up with a reinstatement of all missed payments including fees to get caught up on my mortgage. I had just spent almost a year out of work and wiped out all of my savings to keep paying XXXXXXXX XXXX and when I needed help their agents gave me hope and then pulled the rug out. 
My hardship is resolved, I have been back working full time since late XXXX and also make side money driving for XXXX. My wife and I have reconciled and she is helping with the finances. I should not be in the foreclosure process because I have the ability to pay and afford my mortgage

Company response to consumer: Closed with explanation