Consumer complaint received 2025-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: MO

Complaint narrative:
I am filing a complaint against Cash App for improper handling of multiple disputes totaling {$800.00}. I have already submitted all disputes through their internal system and provided screenshots and supporting documentation. However, I continue to be asked to resubmit evidence or repeat the process, and the disputes remain unresolved. 

Here is a breakdown of each disputed transaction and the reasons : XXXX XXXX XXXX XXXX {$110.00} Charges : XX/XX/XXXX {$12.00} XX/XX/XXXX {$12.00} XX/XX/XXXX {$12.00} XX/XX/XXXX {$12.00} XX/XX/XXXX {$12.00} XX/XX/XXXX {$12.00} XX/XX/XXXX {$12.00} XXXX XXXX {$12.00} XX/XX/XXXX {$12.00} Reason : I signed up for a 7-day free trial and canceled on Day XXXX. Despite cancellation, they continued to charge me monthly. The company has ignored my emails, violating their terms of service. 



XXXX. The XXXX XXXX  Total : {$150.00} Charges : XX/XX/XXXX {$79.00} XX/XX/XXXX {$79.00} Reason : I signed up for a monthly plan from the XXXX to the XXXX. They charged me on the XXXX of each month, meaning I only received about two weeks of service per cycle. I am requesting a 50 % refund for each month based on services not provided. 



XXXXXXXX XXXX XXXX Total : {$240.00} Charges : XX/XX/XXXX {$150.00} XX/XX/XXXX {$44.00} XX/XX/XXXX {$44.00} Reason : Refunds were promised by the seller and never issued. I submitted screenshots with my disputes, but received no help from Cash App. The seller has stopped responding entirely. 



XXXX. XXXX XXXX : {$42.00} Charge : XX/XX/XXXX {$42.00} Reason : I ordered XXXX XXXX  but received half the quantity, and the items were counterfeit. This was a clear case of product misrepresentation. 



XXXX. XXXX XXXX XXXX : {$62.00} Charge : Approx. date : {$62.00} Reason : I was required to enter a card to activate an account, but I never placed an order. I was charged anyway, and what arrived was moldy produce. I submitted photos and received no resolution. 



XXXX. XXXX XXXX XXXX : {$150.00} Charge : XX/XX/XXXX {$150.00} ( including shipping ) Reason : I ordered shorty headers and received XXXX XXXX. I also paid {$20.00} for 3-day shipping, and the item arrived after 10 business days. The seller initially promised a refund but revoked it and has not responded since. 



Total Refund Requested : {$800.00} I have made multiple attempts to resolve this directly with Cash App in good faith. I have submitted full documentation with each dispute and should not be expected to repeatedly reopen or refile the same cases. This is creating unnecessary emotional stress and financial disruption. 

Additionally, my Cash App cards have been locked without cause, and I have asked for them to be restored by XX/XX/year>. If not, I will be escalating this issue with legal counsel under retaliation grounds. 

I am requesting the full {$800.00} be refunded and that my account access be restored. If Cash App can not resolve this promptly, I request that this issue be escalated internally. 

Thank you for your help in holding Cash App accountable and protecting consumers like myself.

Company response to consumer: Closed with explanation