Consumer complaint received 2024-03-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
On XXXX, XXXX, 2024 via registered mail a registered security in the amount of {$3.00}, XXXX was sent to PAYPALCREDIT/SYNCB for redemption or in exchange for securities of a new issue, to their conditional payment address noted on the back of their statement. The amount of {$3.00}, XXXX was placed in a dispute after I called to follow up on its arrival. I was told a dispute for the amount would be placed on the account. I specified in my initial letter to Synchrony Bank of their Indenture agreement with their trustee, XXXX XXXX XXXX XXXX XXXX XXXX  per Section XXXX spoke of ALL SECURITIES surrendered for the purpose of payment, redemption should be delivered to the Trustee. I was told from a representative via a recorded line on XX/XX/XXXX PayPal Credit line ( XXXX ) XXXX XXXX that redemption was made by XXXX XXXX XXXX XXXX XXXX XXXXXXXX, while on this call due to the representative 's accent I thought he said XXXX XXXX XXXX XXXXXXXX '', which is why during the call I corrected him, only to realize what he had truly said after the call was completed. I was contacted vis Synchrony Bank 's secured message via my Paypal account to submit proof of payment, which they were already aware of my security and had received it. Due to their refuse to adjust my account accordingly, I asked for the return of my registered security, which they have not returned back to possession. I was contacted via mail by XXXX XXXX a Corporate Specialist on XX/XX/2024 that my " inquiry was forwarded to her for research and response ''. She informed me that returning my " statement '' with notation does not fulfill my obligation or be accepted for value. XXXX then continued to misrepresent and misinformed me that Synchrony Credit accounts do not represent securities but are just revolving lines of credit. On XX/XX/2024 via certified mail received on XX/XX/XXXX I provided proof to her and informed her that her information was misleading and thoroughly incorrect. I sent to XXXX XXXX a copy of Synchrony Bank 's XXXX XXXX XXXX  XXXX report, Synchrony Bank 's Trust Agreement, and Synchrony Bank 's XXXX form to combat all that she had said. I received an automatic voicemail on XX/XX/XXXX at XXXX informing that they had received my correspondence and would follow up with me. On XX/XX/XXXX I made a call to XXXX XXXX their Senior VP of Investor Relations to discuss this matter in detail, I have left XXXX messages without any call back. I sent my response letter to XXXX XXXX at XXXX different locations to ensure she received it. I have not heard back from her but received another email via their secure messaged on my Paypal account regarding a 1099-A, which I have no idea what XXXX XXXX XXXX Senior Specialist, Coporate Consumer Relations is referring to, when I am not inquiring about an issuing of 1099-A. It is my confirmed belief my security was properly given to their Indenture Trustee for redemption, but my account has not been appropriately adjusted, and they are still requiring that I satisfy the account with XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation