Consumer complaint received 2025-08-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: BARCLAYS BANK DELAWARE
State: FL

Complaint narrative:
The following is a copy of my conversation witth Barclays : XX/XX/year>, XXXX XXXX  I want to close my account Barclays XXXX XXXX XXXX XXXX. The balance has been paid today XX/XX/year>. Thank you, XXXX XXXX Barclays customer service XX/XX/year>, XXXX XXXX  Thank you for contacting us about your AAdvantage Aviator Red World Elite Mastercard. We understand how important it is for you to close your account. We are sorry to learn that you want to cancel your relationship with us. 

Complaint/ Compliment XX/XX/year>, XXXX XXXX  I sent a message some time ago, see below, instead you renewed for another year for {$99.00}. Why was this not done? What additional information was needed? Please reply in writing. 

To comply with this request, we'll need some additional information. 
Barclays customer service XX/XX/year>, XXXX XXXX  Hi XXXX XXXX : Thank you for contacting us about your AAdvantage Aviator Red World Elite Mastercard. We are sorry to receive your request to close the account.

Unfortunately, we are unable to close the account through our XXXX XXXX XXXX. It shows here that you have an offer available that you can take advantage of as a valued customer. Instead of letting go of us, you might consider this offer. Please rest assured that no matter what your decision may be, we respect it. In order to fully process your request, please contact our XXXX XXXX department at XXXX. Representatives are available between XXXX XXXX  until XXXX XXXX XXXX, 7 days a week and ready to assist you. 

If incase youd like to apply for a different card, you can visit us at XXXX XXXX XXXX  You can also contact our Applications department at ( XXXX ) XXXX - XXXX. Were available XXXX hours a day, 7 days a week, and well be happy to assist you. 

In addition, please be advice that there is still a balance on the account in the amount of {$310.00}. 

Your statements are available to view and print on our website. To do so, please click the Activity & Statements dropdown menu and select the Statements option. On the following page, you can choose the statement you wish to view from the dropdown list of available dates, and then click the Download button. 

Thank you for allowing us the opportunity to serve you. If you have any other questions or concerns, please reply to this message. 

Sincerely, XXXX XXXX XXXX XXXX XX/XX/year>, XXXX PM Unfortunately, I can not talk on the phone as I have a hearing problem and also when I dispute something I need your conversation in writing. Although I have requested that you cancel my account and it is locked, another payment was put on my account for {$220.00} in addition to the {$99.00} that you charged for another year for the Barclays card. I have been charged twice as I had already paid the {$220.00} from another account. I will attempt to have the {$220.00} refunded to the Barclays account. But the {$99.00} renewal charge has to be cancelled. Thank you for your attention to this matter. XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief