Consumer complaint received 2024-01-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
I had sent the following letter to Transunion via XXXX certified mail. I will post the contents of the letter below. I had recently tried to get an auto loan for which I was turned down for. I had checked into my credit file and found my identity was used to open several accounts. 
RE : File number XXXX Dear Sir or Madam : I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction ( s ) that I have made. It is the result of identity theft. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information. 

Enclosed are the following : A copy of my credit report I received from your company. The fraudulent items are circled. 
A copy of my Identity Theft Report and proof of my identity. 
A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher ( s ) of that information.

I appreciate your prompt attention to this matter and await your reply.

I had supplied the credit report which clearly marked the accounts in question, along with ample proof of identity. I also included a copy of the Identity theft report, and a copy of 605B. This letter was sent out on XX/XX/2024 after putting a security freeze on my credit. They received the letter on XX/XX/2024. I received a letter today XX/XX/2024 which the letter is dated XX/XX/2024, but postmarked as XX/XX/2024 which is over the 4 day threshold. In their letter, they are refusing to block the fraudulent items on my credit, even though all required proof was submitted. The other XXXX credit bureaus blocked the information and deleted as such as required by law. I firmly believe that this is an intentional move by Transunion as they have no intention of righting a wrong and do not care about how a victim like me already has their life turned XXXX down and will not help, nor do what is legally binding to clear this crime up. I have also sent in the latest letter proof of a multitude of breaches I was involved with just as a supplement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief