Consumer complaint received 2026-03-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: TRUIST FINANCIAL CORPORATION
State: MI

Complaint narrative:
CFPB Complaint Against Regional Acceptance Corporation Account : [ XXXX ] XXXX XXXX XXXX I am filing this complaint against Regional Acceptance Corporation regarding an auto loan account for a XXXX XXXX XXXX, currently carrying a claimed balance of {$15000.00}, despite the vehicle having a current XXXX XXXX XXXX XXXX of no more than {$2000.00}. PREDATORY LOAN TERMS AT ORIGINATION : At the time of signing, XX/XX/XXXX I was not fully informed of the true terms and consequences of this loan. The loan was approved for an amount far exceeding the actual value of the vehicle, making this loan XXXX down from inception. I was not made fully aware of the loan to value disparity at the time of signing, which I believe constitutes a failure to fully disclose material loan terms under the Truth in Lending Act ( TILA ). UNDISCLOSED CONSEQUENCES OF EXTENSIONS : Throughout the life of this loan, I was offered and granted multiple payment extensions by Regional Acceptance Corporation. At no point during any of these extension offers was I informed that accepting these extensions would negatively impact my loan balance, capitalize additional interest into my principal, or increase the total amount owed. As a direct result of these undisclosed consequences, my loan balance has increased rather than decreased despite payments made. This constitutes a failure to disclose material information that directly harmed me financially. AGGRESSIVE AND MISLEADING COLLECTION TACTICS : Representatives of Regional Acceptance Corporation have repeatedly threatened repossession of my vehicle in an aggressive and intimidating manner. Specifically, one representative spoke over me, refused to allow me to speak, and made repeated repossession threats designed to coerce an immediate payment commitment. These tactics were designed to create fear and confusion rather than provide accurate information about my account status. Additionally, a field agent was sent to my residence, photographed my vehicle without my consent, and delivered correspondence in a manner I found to be invasive and intimidating. REQUESTED RESOLUTION : I am formally requesting that the CFPB investigate Regional Acceptance Corporation for the following : XXXX. Predatory lending practices including approving a loan grossly disproportionate to the vehicles actual value XXXX. Failure to disclose the financial consequences of payment extensions offered to me XXXX. Aggressive, misleading, and intimidating collection and communication tactics XXXX. Potential violations of the Truth in Lending Act ( TILA ) at the time of loan origination I am seeking a full review of this account, correction of any improperly capitalized fees and interest, and a formal investigation into Regional Acceptance Corporations lending and collection practices. Two months ago I requested a full audit and break down of my loan from Regional Acceptance and the documents they sent me were only one sheet of paper and not my full loan agreement paperwork. I have also submitted a formal written debt validation request directly to Regional Acceptance Corporation via certified mail and have filed this complaint to create a concurrent federal record of this dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation