Consumer complaint received 2024-11-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am submitting this complaint to highlight significant discrepancies, mismanagement, and potential violations of the Fair Credit Reporting Act ( FCRA ) regarding my XXXX XXXX account. This complaint pertains specifically to XXXX handling of the account reporting status, including inconsistent and misleading information provided to the credit bureaus, despite XXXX own statements about the accounts status. 

XXXX. XXXX  Acknowledgment of Written-Off Status On XX/XX/XXXX, XXXX, XXXX XXXX Relations representative from XXXX, XXXX via email that this account was " written off '' on XX/XX/XXXX, and transferred to Convergent. However, XXXX actions do not align with this statement. Verified information from the collection agencies shows different assignment dates that contradict XXXX 's account. Specifically : XXXX. Ongoing Reassignments to XXXX Agencies Post-Write-Off Despite being written off, XXXX has continually reassigned this account to multiple collection agencies without selling the debt. This series of assignments without an official sale indicates that XXXX retains ownership of the debt and is solely responsible for the reporting. Here are the assignment details for reference : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Present The ongoing transfer of the account to different agencies after it was written off raises questions about XXXX  reporting practices and compliance with industry standards. Once an account is written off, it is customary to cease reassignments or clearly document the sale of the debt. These reassignments indicate a lack of accountability and transparency. 

XXXX. XXXX XXXX XXXX Credit Bureaus XXXX credit bureau displays this account differently, further adding to the confusion. 

Experian categorizes it as a XXXX account with no indication of charge-off status. 

XXXX lists it as both XXXX and XXXX with an active balance, even though the account has been closed. 

XXXX also lists it as a collection account, not reflecting the supposed written-off status. 


The lack of consistency across these reports is not only misleading but likely violates FCRA standards for accurate reporting. By failing to update the status to " charge-off '' as XXXX from XXXX XXXX stated, XXXX appears XXXX be inaccurately representing the account status to the credit bureaus. 

XXXX. Non-Compliance with FCRAs Requirements for Accurate and Consistent Reporting Under the FCRA, consumer information reported to the credit bureaus must be accurate and complete. XXXX current handling of my account reporting does not meet these standards, given the contradictions between its internal communications and the credit bureau reports. This lack of transparency and proper updating misleads potential creditors about the true status of my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation