Consumer complaint received 2025-05-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA

Complaint narrative:
Money was to transfer from a checking account to an estate account. Requested in XX/XX/XXXX, provided documentation to open the account XX/XX/XXXX and returned to complete ADDITIONAL documentation on XX/XX/XXXX. On XX/XX/XXXX, they closed the account and the funds remained frozen without any interest earned or amount available. Details : XX/XX/XXXX : XXXX XXXX provided guidance on the needed documentation to open an estate account and to fund the estate accounts with the money sitting idle in the checking account belonging to my deceased sister ( account # XXXX ). Documents provided at that time included the death certificate and a copy of the will. Documents requested - notarized paperwork ( e.g. short certificate ) from XXXX XXXX ( where my sister passed away ). XX/XX/XXXX : XXXX XXXX took a copy of the short certificate and, after lengthy time at the branch to consult with others and your estate team, successfully opened the first estate account ( XXXX ). A discussion of 50 % of the funds was not discussed, nor was NJ form O-1 requested. I was expecting funds to move within a week or so. The funds did not moveXXXX : XXXX XXXX - met with me and, again, after hours of trying to reach the right people in the Estate Servicing group, finally was guided to create a NEW LOI ( 2nd ) with explicit instructions requesting 50 % of the funds. Per XXXX XXXX, state " Transfer 50 % under NJ blanket waiver - no form required. Verified by XXXX XXXX ''. XXXX was instructed to put this in section 2 Distribution Options.. Again, the funds were to be moved within a week or so. Again, the funds did not moveXXXX - Unbeknownst to me, Bank of America closed the original estate account for lack of activity ( apparently no one investigated the reason why there was no activity before arbitrarily closing it XX/XX/XXXX : XXXX XXXX - Attempted to re-open the account and get the funds transferred. This took place from XXXX XXXX ( starting with XXXX who escalated to XXXX ) and ended after XXXXXXXX XXXX while he tried to figure out the inner machinations of your operations. XXXX was told that he had no standing to re-open the original estate account and would have to open a new one, despite the fact that the original account had been closed for only 24 hoursXXXX successfully opened the second estate account ( # XXXX ) XXXX requested a new LOI, which we completed XXXX told me I needed form O-1 to move any funds after allAs I know longer trust the words of Bank Of America , I did my own research and, again, verified that I DO NOT need form O-1 to get 50 % of the funds. XX/XX/XXXX : XXXX XXXX - I emailed XXXX XXXX as a reply to an automated request for feedback ( see attached ). XX/XX/XXXX : XXXX XXXX - XXXX I had not heard back from XXXX, I called and left a message regarding this issue. At approximately XXXX XXXX, she called to let me know she was working on the issue and requested permission to move the funds into the new account, which I readily granted. XXXX promised to provide an update the next day. No timeframe for resolution was available

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief