Consumer complaint received 2026-02-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am submitting this complaint regarding XXXX XXXX refusal to reimburse clearly unauthorized debit card transactions on my business checking account. On XX/XX/XXXX, I was in XXXX, XXXX, specifically in the XXXX area, socializing with friends. The following morning, I discovered that my debit card was missing from my wallet. I immediately logged into my Wells Fargo online banking account and observed XXXX posted charges from XXXX XXXX XXXX that I did not authorize, consent to, or receive receipts for. The unauthorized transactions are as follows : {$720.00} {$1600.00} {$4900.00} Total : {$7300.00} Additionally, there were XXXX attempted transactions that were declined : {$4100.00} {$4900.00} {$9900.00} The pattern and escalating amounts of these transactions clearly indicate fraudulent activity. I would never spend XXXX of dollars at a bar, and I have never made purchases remotely close to these amounts at a casual bar establishment in my lifetime. I immediately contacted Wells Fargo while the charges were still pending and reported the fraud. I am confused as to why the bank did not place an immediate hold or prevent the pending transactions from posting, given that I reported them as unauthorized right away. Wells Fargo opened a claim and questioned me extensively. I fully cooperated and clearly stated multiple times that I did not authorize these transactions. After some time with no updates, I received notice that my claim was denied. Wells Fargo cited the following reasons for denial : XXXX. I had not lost any devices containing a digital wallet. XXXX. There were no further card-present transactions after the card was closed. XXXX. The disputed transactions were conducted with a device associated with my debit card account. These reasons are vague and insufficient. I did lose possession of my physical debit card. If the bank believes a device associated with my account was used, then there may have been unauthorized access, technical manipulation, or other fraudulent methods used without my knowledge or consent. I did not authorize these charges in any XXXX, digitally, or otherwise. I have maintained a business banking relationship with Wells Fargo since XXXX and have deposited hundreds of XXXX of dollars into this institution. This is the XXXX fraud claim I have ever filed. I have never exhibited suspicious account behavior. Under the Electronic Fund Transfer Act and Regulation XXXX, consumers are protected against unauthorized electronic fund transfers when timely notice is given. I reported these transactions immediately upon discovery. Wells Fargo has failed to : Provide sufficient evidence showing that I authorized these transactions. Adequately explain how the transactions were authenticated. Properly investigate the fraud claim. I am requesting that : The full {$7300.00} in unauthorized transactions be reversed immediately. Any related fees be refunded. This situation has caused significant financial harm and stress. XXXX XXXX denial without meaningful explanation is unacceptable. I respectfully request that the CFPB review this matter and require Wells Fargo to comply with its obligations under federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation