Consumer complaint received 2025-01-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: AL

Complaint narrative:
So XXXX XXXX XXXX XXXX at uab saintvincents hospital I was just paid XXXX $ on the XXXX well at XXXX am on the XXXX my cash app had to of been hacked into cause at XXXX am XXXX $ was transferred over from my bank at XXXX am XXXX $ was transferred from my bank then also at XXXX am sent XXXX $ to whatever business is XXXX then at XXXX XXXX $ was transfers to my cash app card that was then used to send the same user XXXX XXXX $ at XXXX. At XXXX am XXXX $ was then transferred from my bank to my cash app card once again who then at XXXX am sent XXXX $ to XXXX and then sent another XXXX $ at XXXX. At XXXX again XXXX $ was transferred from my bank to cash app and at XXXX am XXXX $ was sent to crligame at XXXX another XXXX $ sent to crligame. At XXXX am XXXX $ was transferred from my bank to my cash app card and at XXXX am XXXX $ was sent to crligame. At XXXX XXXX $ was transferd from my bank to cash app that was sent XXXX $ to crligame also at XXXX am. XXXX am XXXX $ was transferred to cash app which was sent to crligame also at XXXX am. At XXXX am XXXX $ was transferred over again then sent to crligame at the same time of XXXX. At XXXX am XXXX $ was transferred from my bank to cash app and sent to crligame at XXXX. At XXXX XXXX $ was transferred over again and sent to crligame at XXXX. Then at XXXX XXXX $ was transferred from my bank and sent XXXX $ to crligame at XXXX am. At XXXX am XXXX $ was transferred and sent to crligame at the same time as the transfer XXXX. At XXXX am XXXX $ was transferred to my cash app from my bank and sent to crligame at XXXX am. At XXXX am XXXX $ was transferred from my bank and sent to crligame at XXXX. At XXXX am another XXXX $ is transferred from my bank account to cash app and sent to crligame at also at XXXX am. At XXXX am they tried to transfer XXXX $ from my bank again but cash app declined the payment And says theirs no external bank attached which is false the same debit card was still linked to the cash app but I suspect they thought all these transactions were beginning to look fraudulent. At XXXX am they try to transfer XXXX $ again being denied by cash app this time stating the cause of not enough cash on card which by this time their definitely was but cash app once again must of thought something weird of the charges and declined the transaction. At XXXX am they try transferring XXXX $ to the cash app card which was denied by cash app stating the same reason from before. It then shows at XXXX am crligames tryed to take XXXX $ from the cash app card but was denied. Also shows at XXXX am crligames tried to take XXXX $ from my cash app card. At XXXX am crligames tried to take XXXX $ from my cash app card and was denied again. At XXXX crligames tried to take XXXX $ from the cash app again being denied. At XXXX crligame tried to take XXXX $ from cash app then was denied. And the last showing transaction showing on my cash app is at XXXX XXXX tried one more time to take XXXX $ from my cash app which was denied. I'm assuming since my debit card is connected to my cash app they figured if cash app card wont work they will try the main source my debit card to my bank so then XXXX XXXX XXXX it states in my regions online banking at this point I have XXXX $ out of XXXX $ minus a payment of XXXX $ I had made to klarna before work began that just so happend to go through in the middle of all of this so the hacker of my cash app had already scammed my bank account out of XXXX $ just through cash app transfers and transactions between my bank to my cash app card to XXXX. Then my bank states directly from my debit card sent XXXX $ to crligame XXXX XXXX then another XXXX $ then XXXX $ following another XXXX $ then paying the same business XXXX $ following another payment of XXXX XXXX Another XXXX $ was sent to the business following a third payment of XXXX $ and a forth payment of XXXX $ lastly they take out a payment of XXXX $ leaving me with XXXX $ in my account when I finally see all of the transactions that have been made as XXXX getting off of work at XXXX am when I turn my card off all on the date of XX/XX/XXXX before XXXX so directly from my debit card they had taken XXXX $ before I realized my money had been fraudulently compromised. I then called regions support while i went directly from work to the nearest regions bank and waited for regions to open at XXXX am where they printed the transactions and found that this was not the first time they had taken money from me they had also taken XXXX between the dates XX/XX/XXXX/25 - XX/XX/XXXX/25 so we were able to make a fraud dispute since that was the only transaction that was fraud that had been processed the rest was and is still pending on my regions but processed on my cash app which doesn't add up but I have no idea how all that works. The dispute was sent to investigaters on the date XX/XX/XXXX under claim id XXXX. They then canceled that debit card and printed me a new one and basically said to come in again when the charges are no longer pending on my regions account to make another fraud claim to be disputed and sent to investigaters. They also told me to contact cash app support and make a dispute about the transactions with them as well in hopes of getting my money back quicker. So I did immediately. I explained to them that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and I can no way be on my phone with peoples lives in my hands from XXXX pm to XXXX am and I definitely wouldnt spend my entire check within XXXX hours considering I just moved into a new house have a car insurance bill and have to survive on that check for XXXX weeks till im paid again. I explained iv never heard of that cash tag and I have no idea what or who it is. I showed them proof of everything I explained above in words and in screenshots and was told yeasterday morning that they'd reach out to me through email so I waited and checked all day and kept being informed that I just had to wait for the email so last night I never got an email so I was worried if my email wasn't logged into cash app maybe that's why I didn't get a email back so I go to add my email and its connected to a cash app I have no regard of completely in shock I change it over to my cash app but wonder if that cash app has anything to do with my situation so I also inform them about it in the support chat and XXXX met with almost the exact same questions I was asked the morning of. I answer them all again this time with all the cash app transitions completely filled and not pending any more so I add those and I send screenshots and every piece of evidence I have again once again, was told to wait for an email and im waiting to hear back from their specialty team. And with regions im still waiting for all pending charges to go through to file the complete fraud claim. I'm reaching out to y'all cause I wan na make sure I'm not ignored I work hard for my money and to be completely robbed and blind sided like I was I wan na make sure I'm not just another person who was taken advantage of cause iv never shared any of my bank or cash app info to anyone and im also affraid whoever hacked into everything might have my social security cause that's some very important information that cash app and my bank have and idk how far this is going and don't wan na lose everything like my identity or anything I don't know what to do this is the first time anything like this has happened to me. I have {$19.00} cents to my name till I get paid again please help me get this settled and refunded with cash app and regions as soon as possible.

Company response to consumer: Closed with explanation