Consumer complaint received 2026-05-27 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Earnest Inc.
State: NY

Complaint narrative:
SUMMARY FOR CFPB COMPLAINT FORM I am the borrower on XXXX private student loans with Earnest Operations LLC ( Account No. XXXX ), totaling {$75000.00} in original principal. I am filing this complaint for the following documented violations : XXXX. UNAUTHORIZED INTEREST CAPITALIZATION NO DISCLOSURE, NO CO-SIGNER CONSENT. Earnest added approximately {$10000.00} to my principal balance through multiple capitalization events ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) without providing me prior written disclosure of the specific dollar amount being added to my principal, and without obtaining the consent of my co-signers. Earnest 's own XXXX XXXX XXXX confirmed these events in writing on XX/XX/XXXX. As a direct result, Earnest 's own dashboard as of XX/XX/XXXX shows : Paid principal {$0.00} XXXX paid {$0.00} 0 % of loan paid on loans originally disbursed in XXXX and XXXX. My estimated payoff dates are now XXXX. XXXX. DEFECTIVE PAYMENT PLATFORM. Between XX/XX/XXXX and early XXXX, Earnest 's online portal repeatedly displayed " Payment Confirmed '' for payments I authorized that were never executed not debited from my bank, not posted to my account, not shown as pending. My loans simultaneously showed 51+ days past due. Earnest 's own agent acknowledged in writing a payment " could have been cancelled. '' I reported this multiple times in writing ( December 2429, 2025 ) and never received a substantive resolution. XXXX. DUPLICATE SOCIAL SECURITY NUMBER / PROFILE ERROR. Earnest created a duplicate borrower profile under an incorrect Social Security number associated with my account. This prevented me from properly accessing my account for an extended period. I live in XXXX online access is my only means of managing these loans. This error coincided directly with the capitalization events I was unable to see, challenge, or prevent. XXXX. INACCURATE ADVERSE CREDIT REPORTING. Earnest furnished delinquency and adverse notations to consumer reporting agencies during periods when my account was inaccessible due to Earnest 's own platform and identity data errors. This reporting was inaccurate under the FCRA, 15 U.S.C. 1681s-2. XXXX. HARDSHIP UNEMPLOYED AS OF XX/XX/XXXX. I was involuntarily terminated on XX/XX/XXXX and am currently without income. Despite repeated good-faith attempts to resolve these issues directly with XXXX over XXXX years, I have received no meaningful corrective action. What I am requesting : ( 1 ) Reversal of all capitalization events that lacked proper prior disclosure and co-signer consent ; ( 2 ) correction of my credit report ; ( 3 ) full written accounting of all three loans ; ( 4 ) immediate hardship accommodation ; ( 5 ) investigation of the duplicate SSN error and full disclosure of any data furnished while it was active. I have submitted a formal legal demand letter directly to Earnest simultaneously with this complaint. Supporting documentation includes Earnest 's own written admissions, declining balance statements, and dashboard screenshots showing 0 % principal paid. I have submitted a formal legal demand letter to Earnest sim ultaneously with this complaint, citing violations of TILA, FCRA, CFPA/UDAAP, EFTA, and California Student Loan Servicing Act, with supporting documentation including Earnest 's own written admissions and dashboard screenshots showing {$0.00} principal paid. That letter is attached.

Company response to consumer: Closed with explanation