Consumer complaint received 2024-09-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: Synovus Bank
State: CO

Complaint narrative:
Trans Date Date Posted Description Type Amount XX/XX/XXXX XX/XX/XXXX LATE CHARGE FEE Debit {$30.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX  Debit {$45.00} XX/XX/XXXX XX/XX/XXXX XXXX # XXXX Debit {$60.00} XX/XX/XXXX XX/XX/XXXX XXXXXXXX XXXX  Debit {$6.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$9.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$43.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX XXXX  Debit {$2.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$43.00} XX/XX/XXXX XX/XX/XXXX PAYMENT XXXX XXXX XXXX XXXX XXXX XXXX  Debit {$43.00} XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX  XXXX Credit - {$1.00} XX/XX/XXXX XX/XX/XXXX XXXX Debit {$8.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$9.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX # XXXX Debit {$36.00} XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX Debit {$2.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX  XXXX Debit {$4.00} XX/XX/XXXX XX/XX/XXXX XXXXXXXX XXXX Debit {$6.00} XX/XX/XXXX XX/XX/XXXX XXXX # XXXX Debit {$23.00} XX/XX/XXXX XX/XX/XXXX XXXX 'S XXXX Debit {$3.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$43.00} XX/XX/XXXX XX/XX/XXXX XXXX # XXXX Debit {$1.00} XX/XX/XXXX XX/XX/XXXX XXXX Debit {$8.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$9.00} XX/XX/XXXX XX/XX/XXXX XXXX 'S XXXX Debit {$4.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX  CHARGE Debit {$1.00} XX/XX/XXXX XX/XX/XXXX XXXX # XXXX Debit {$22.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$6.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXXXXXX Debit {$10.00} XX/XX/XXXX XX/XX/XXXX XXXXXXXX XXXX Debit {$13.00} XX/XX/XXXX XX/XX/XXXX XXXXXXXX XXXX XXXX Debit {$2.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX  Debit {$6.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$9.00} XX/XX/XXXX XX/XX/XXXX XXXX # XXXX Debit {$23.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX Debit {$2.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$8.00} XX/XX/XXXX XX/XX/XXXX XXXX Debit {$16.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$100.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX Credit - {$100.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$9.00} XX/XX/XXXX XX/XX/XXXX XXXX Debit {$110.00} XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX Debit {$100.00} XX/XX/XXXX XX/XX/XXXX PAYMENT XXXX - {$3.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$170.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$150.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX  CHARGE Debit {$4.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$6.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit XXXX {$50.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX CHARGE Debit {$4.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$86.00} XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX Debit {$49.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX XXXX Debit {$4.00} XX/XX/XXXX XX/XX/XXXX LATE CHARGE FEE Debit {$30.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX  Debit {$2.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$21.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX CHARGE Debit {$4.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$43.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$5.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$7.00} XX/XX/XXXX XX/XX/XXXX XXXX Debit {$55.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXXXXXX  CHARGE Debit {$3.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$3.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$5.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$66.00} XX/XX/XXXX XX/XX/XXXX XXXX 'S XXXX Debit {$2.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$7.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit XXXX {$43.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX Debit {$6.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX Credit - {$25.00} XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX {$56.00} XX/XX/XXXX XX/XX/XXXX PURCHASE XXXX XXXX Debit {$3.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$43.00} XX/XX/XXXX XX/XX/XXXXXXXX XXXX  Debit {$7.00} XX/XX/XXXX XX/XX/XXXX XXXXXXXX XXXX  Debit {$29.00} XX/XX/XXXX XX/XX/XXXX PAYMENT Credit - {$75.00}

Company response to consumer: Closed with explanation