Consumer complaint received 2024-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/year> Subject : Third Dispute and Formal Complaint Regarding Inaccurate Late Payment Reporting on XXXX  XXXX Account Dear CFPB, I am filing a formal complaint against Experian for failing to correct inaccurate information regarding late payments reported on my credit report for my XXXX  XXXX account ( Account Number : XXXX ). Despite multiple requests for correction in letters dated XX/XX/year> and XX/XX/year>, these inaccuracies remain unresolved. This failure to correct my report violates both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). I am requesting immediate action to address the issues outlined below. 
Summary of Account Discrepancies : Inaccurate Late Payments : Experian has incorrectly reported 30-, 60-, 90-, and 120-day late payments from XXXX through XXXX. My records and payment confirmations show these payments were made on time. 
Inconsistent Account Details : High Balance : Reported as {$670.00}. 
Account Status : Incorrectly noted as " Late 120 Days, '' despite timely payments. 
Dispute Status : Previously disputed but remains inaccurately reported. 
Payment History : No late payments should be noted, as all payments were made on time. 
Given these inaccuracies, I am formally requesting the immediate removal of all incorrect late payment notations and that the account status accurately reflects Paid As Agreed, Never Late.

FCRA and TILA Violations FCRA Violations : Per 15 U.S. Code 1681i, credit reporting agencies are required to ensure the accuracy of consumer files. This mandate has not been met in my case. Additionally, according to 15 U.S. Code 1666b, creditors must send periodic statements at least 21 days before the payment due date, which should have prevented any misreporting of late payments. 
TILA Violations : The Truth in Lending Act requires accurate and timely disclosures to consumers. The ongoing reporting of incorrect late payments has caused undue harm to my creditworthiness, resulting in financial and reputational damage. 
Protection Against Non-Payment of Obligations Act ( PAANL ) : This act further underscores creditors responsibility to provide timely statements, thus preventing any undue penalties. The inaccuracies on this account continue to reflect negligence in adhering to this responsibility, despite multiple dispute attempts.

Desired Resolution I am formally requesting the immediate removal of all inaccurate late payment notations on this account. Additionally, I request a written confirmation of this correction upon completion of your investigation.

Legal Compliance and Expected Response If this issue is not promptly resolved, I intend to escalate this matter further, which may include legal action and filing additional complaints with relevant agencies. Please include a detailed explanation of the procedures followed in your investigation and the documentation used to verify the reported information. Failure to comply within the 30-day period will be considered a violation of FCRA guidelines.

Thank you for your prompt attention to this matter. I trust that Experian will uphold its obligations under federal law and ensure the accuracy of my credit report. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation