Consumer complaint received 2020-08-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
There was an issue two weeks ago where my TD Bank account was suspended. I filed a CFPB complaint and was able to resolve the account suspension, whereas I am able to access my accounts again. Now there is an issue where the bank is using different terms for me personally than what is stated on their web site regarding the checking bonus offered to the public. They are making different terms just for me. First some additional background on this. When I first reached out to TD Bank, a local banker changed my account type without my permission. I had a question whether because of the account type changed ( from " XXXX  '' to " XXXX '' and back to " XXXX '' again ) whether the promotions that I am eligible for and was enrolled in when I opened the accounts would be affected. I waiting 10 days for a response from the " Promotions '' department to ensure that my accounts would still eligible for the bonus promotions due to the unauthorized account type change made by a local TD Bank branch. We also needed to ask for an extension of the funding period for the Savings account since my account was suspended for several days ( which was granted ). Here is the offer from the bank : https : XXXX The terms clearly state that based on my circumstances that I would be eligible for the {$300.00} checking account bonus. What I am being told by the bank now is that I do not qualify for the checking account promotion, even though there is nothing in the terms that would exclude me. The reply from the bank where they claim that my account is ineligible : Hey, The previous account you held is the reason they are not honoring the checking. It may have been more than 12 months ago but, they are still counting it. I provided the last four digits of the old checking account number in the previous response. -XXXX  -- This is different than what the terms state : Offer valid XX/XX/2020 through XX/XX/2020 and is available only when opening through a qualifying website. Checking offer is available to new personal checking Customers who do not have an existing or prior personal checking account at TD Bank within the preceding 12 months and complete the required qualifying criteria. {$300.00} bonus offer available to eligible new personal checking Customers when opening a TD XXXX  Checking account with cumulative direct deposit funds of {$2500.00} or more into the new checking account within 60 days of account opening. {$150.00} bonus available to eligible new personal checking Customers when opening a TD XXXX XXXX account with cumulative direct deposit funds of {$500.00} or more into the new checking account within 60 days of account opening. Qualifying direct deposits include your paycheck, pension, government benefits ( such as Social Security ), or other eligible regular monthly income from your employer or the government electronically deposited into your checking account. Person-to-person and bank transfers between your TD Bank accounts or accounts you have at other financial institutions or brokerages do not qualify.

Company response to consumer: Closed with non-monetary relief