Consumer complaint received 2025-05-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
* * XX/XX/year> * * Subject : * * Urgent Request for Assistance with XXXX Transaction Dispute Lack of Support from Bank of America * * Dear Sir/Madam, I am writing to formally request your assistance with a XXXX transaction dispute involving Bank of America and XXXX XXXX  XXXX which has caused me significant stress and financial hardship due to lack of action and proper handling by my bank. 

On * * XX/XX/year> * *, I mistakenly sent * * \ {$3000.00} via XXXX * * to the wrong recipient, * * XXXX XXXX XXXX, an account holder at * * TD Bank * *. After several days of discussion with XXXX XXXX, she acknowledged the funds were sent to her in error. She then contacted her bank, XXXX XXXX, and reported that the money did not belong to her. As a result, XXXX XXXX  * * withdrew the funds from her account and is currently holding them * *, pending a formal claim from * * Bank of America * *, my bank, in order to return the money to me. 

I have visited my local Bank of America branch located at * * XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX multiple times. During my most recent visit, bank staff contacted their * * Financial Center Support * * and informed me that previous claims were incorrectly filed. They assured me that they would now resubmit the claim correctly. However, I later received yet another letter from Bank of America telling me to resolve the issue directly with XXXX XXXX XXXX exactly as all the previous letters had stated. 

Despite multiple calls and in-person visits explaining that TD Bank is holding the funds and waiting on * * Bank of America to initiate a formal claim * *, no action has been taken by my bank. XXXX XXXX  has confirmed that they are unable to release the funds until * * Bank of America files the proper claim * *, and they have provided me with their internal claim reference number : XXXX XXXX XXXX XXXX XXXX 

Today, on * * XX/XX/year> * *, I contacted Bank of America once again and provided them with TD Banks claim number. I was given yet another reference number from Bank of America : * * XXXX * *. Still, no progress has been made, and I am left in an endless loop without resolution. 

This situation has become extremely frustrating and financially burdensome. I am simply requesting the return of my own funds, which are being held due to miscommunication and mishandling between two financial institutions. I have acted in good faith and followed all instructions given to me, yet I am no closer to a resolution.

I respectfully request that the Department of Financial Services intervene in this matter and assist in compelling Bank of America to take the necessary steps to reclaim the funds being held by XXXX XXXX  so they can be returned to me as soon as possible. 

I appreciate your attention to this urgent matter and look forward to your support in resolving this issue. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation