Consumer complaint received 2024-05-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
Today is XX/XX/XXXX. This is my third complaint about Wells Fargo 's and the abuse of the overdraft fees. I see another {$35.00} overdraft fee for a purchase that was done of {$5.00}. I don't know what's going on with this bank but it's real sad that this is the only XXXX XXXX XXXX as of right now that is charging {$35.00} for {$5.00}. so this is a total of six overdraft fees which is a total of {$210.00} XXXX XXXX XXXX is claiming that they have given me a lot of refunds and I am asking them to please show me the amount of refunds they have given me and the amount of money I have given them in fees. They have no explanations I am asking the cfpb to please investigate Wells Fargo 's again. I have been doing my research and Wells Fargo 's is known for stealing money right now. That's what they're doing to me. They are abusing. I give you a perfect example. They decline a purchase of {$0.00} they declined a payment of credit cards, totally of {$60.00} for one and {$30.00} for the other. That's a total of {$90.00} that returned there but for some reason they was able to approve the {$5.00} and charge me {$35.00} with that {$5.00} so I was negative {$480.00}. Now I'm XXXX  and change. I repeat again. Wells Fargo 's has given me refunds but those refunds that I have gotten have been cuz of the banks error. Perfect. Example is when the ATM does not accept cash deposit. I don't have control over that. The next example is that you guys notify the customers at XXXX XXXX. close to XXXXXXXX XXXX. and then give the customer to XXXXXXXX XXXX That's not a 24-hour grace period. This abuse has to stop with Wells Fargo 's and I am praying to God everyday that this company gets investigated and gets closed down cuz Wells Fargo is very abusive. I do appreciate the business I have done with Wells Fargo 's when I do need them they are there for me. I don't have a problem in paying overdraft fees if I do it. But if these are XXXX transactions, the only overdraft fee that I should have right now is the {$800.00} that I took out cash that the machine notified me that I was going to get charged {$35.00}. Every other charge of {$35.00} that I have been getting charged for have been XXXX transaction. For some reason these pending transactions are taking longer than five business days when they usually take two business days. So I don't know what trick this bank has but this trick needs to be put away and the abuse needs to stop. I have tried numerous of times to speak to Wells Fargo 's about this abuse, especially with not having ATMs in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and Wells Fargo 's only has branches in one that is not fair where all these fees that this bank has charged customers left and right. I would think that they will have more than six branches in the state of New York I'm tired of complaining about this company. All they tell me is if I don't want to be with them not to be with them. The reason I am with them is cuz they do help me when I need the help. That's the only reason and cuz of my direct deposit but if not I would have left them a long time ago. But I do appreciate that they do give me overdraft cuz I do ask for the overdraft but when is abusive the way it is now. It's sad cuz last month I paid more than {$400.00} in overdraft fees and this month is {$200.00}. So that's a total of {$600.00} and overdraft fee within the 12 months. That you guys claim that you guys have given me refunds on again. The refunds I have gotten from Wells Fargo 's for overdraft fee is cuz a bank errors not cuz of my area

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation