Consumer complaint received 2026-03-05 00:00:00
Product: Prepaid card — Gift card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: Blackhawk Network Holdings Inc.
State: OH

Complaint narrative:
Parties : XXXX. Claimant : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Ohio XXXX, Telephone number : XXXX, E-mail address : XXXX. He is an Ohio consumer that holds a XX/XX/XXXXGift Card issued by the Respondents. XXXX. Respondents : XXXX XXXX, XXXX XXXXXX/XX/XXXXCustomer Service, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XX/XX/5710XXXX XXXX XXXX XXXX XXXX & XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX Both Respondents are corporate entities doing business nationwide, including in Ohio. Jurisdiction. Claimant formally requests arbitration against Respondents pursuant to : XXXX. Blackhawk Network Holdings , Inc.s XXXX XXXX XXXX, Section XXXX, in effect on XX/XX/year>, quoted in pertinent part below :XX/XX/XXXX Arbitration Clause : You can opt out of this Arbitration Clause within XXXX calendar days from the earlier of purchasing, activating, or using the Card. You must send the opt out notice in writing to XXXX, XXXX, Attn : Customer Service, XXXX XXXX XXXX XXXX, XXXX XXXX, XX/XX/XXXXXXXX ( Notice Address ). This Arbitration Clause governs any dispute arising under this Agreement, aside from the validity and coverage of this Arbitration Clause. Arbitrations will be conducted under the rules of the arbitration administrator, as chosen by us. Arbitration may be brought by you or us, and we will not demand arbitration if you bring an individual action in small claims court. In addition to the Jury Trial Waiver above, you also waive your rights to be a class member or bring suit in a class action or class arbitration. In order to commence an arbitration, the party bringing the dispute must send the notice and complaint in writing. You must send your notice to the Notice Address. After receiving notice, the other party has XX/XX/XXXXdays to attempt to resolve the issue before a suit or arbitration commences. We will pay all costs associated with administering an arbitration brought by you in good faith, if you can not get a waiver and ask us to pay. Further, we will pay legal fees and costs if you win or as required by law or the arbitrator. This Arbitration Clause will stay in force if your Card is closed or we assign our rights under this Agreement. This Arbitration Clause and any rights to appeal or requests for information will be governed by the Federal Arbitration Act and the rules of the arbitrator. XXXX. Consumer protection laws. Causes of Complaint : XXXX. Breach of contract to a third party beneficiary, XXXX. Unjust enrichment, XXXX. Conversion or improper retention of funds, and XXXX. Violation of applicable consumer protection laws - state and federal. Resolutions Attempts. Claimant has tried twice unsuccessfully to resolve this matter by : XXXX. Contacting the consumer office of Blackhawk Network Holdings , Inc. through electronic mail messages ; and XXXX. Filing a complaint with the Better Business Bureau of XXXX XXXX XXXX XXXX and XXXX XXXX California ( Complaint Number : XXXX ). Nature of the Dispute : This dispute arises from Blackhawk Network Holdings , Inc.s handling of a gift card balance administered by Blackhawk Network Holdings , Inc . Specifically, Claimant received a {$50.00}XX/XX/XXXXGift Card from a friend as a present. Appendix p. XXXX Claimant made XXXX purchases ( {$20.00}, {$8.00}, {$4.00}, {$8.00} ). Appendix XX/XX/XXXX But then during Claimants last purchase of {$9.00} at a gas station in XXXXXX/XX/XXXXBlackhawk Network Holdings , Inc. refused to release said amount. Appendix XX/XX/XXXXXXXX No justification based on the XXXX Gift Card Cardholder Agreement ( Section XXXX, quoted XXXX ), federal law, or state law ( XX/XX/XXXX or XX/XX/XXXX XXXX has been articulated to Claimant for the monetary conversion of his {$9.00}. As a result, Claimant has suffered financial loss and inconvenience. Relief Requested : XXXX. Payment of the full remaining gift card balance, which presently stands at {$9.00}. XXXX. Any other relief deemed just and proper.

Company response to consumer: Closed with explanation