Consumer complaint received 2025-12-28 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Confusing or missing disclosures — 
Company: Foris DAX, Inc.
State: CA

Complaint narrative:
I am filing another and this is my 4th complaint with Crypto.com. They responded on XX/XX/year> on my XXXX complaint and advise of the same response that they are not reimbursing my funds. 

The scam/fraud make sense is a data breach from the website and I did not authorize these transactions. Crypto.com knows it and is not doing its due diligence. 

I attached all my related evidence and unauthorize usage throughout the course of these past few months and an email correspondence between Crypto representative. 

Email communication between me and rep at Crypto.com On XX/XX/year>, at XXXXXXXX XXXX, Complaints XXXX wrote : Hello XXXX XXXX, My name is XXXX XXXX XXXX XXXX XXXX and I am one of the appointed complaints handling officers here at Crypto.com I am sending you this e-mail to provide you with a copy of the letter we are forwarding to the Consumer Financial Protection Bureau in regards to your escalated complaint. 

Please find this in the attached file. 

Best wishes, The Crypto.com Team https : XXXX My response : On Fri, XX/XX/year> at XXXXXXXX XXXX XXXX  wrote : XXXX, I have read this letter and previous correspondences and none of these responses are providing a solution. 

I have submitted valid proof and evidence and your team is not providing the best solution for reimbursement. 

I will continue to file a complaint. 

Thanks for your attention, XXXX XXXX Sent from my XXXX On XX/XX/year>, at XXXXXXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX wrote : Hello XXXX XXXX, Thank you for your email. 

Our position remains the same as outlined in the response to your Consumer Financial Protection Bureau complaint. We will of course cooperate with official information requests. 

Please do not hesitate to get back to us with any other questions. 

Best wishes, The Crypto.com Team My response : On Mon, XX/XX/year> at XXXXXXXX XXXX XXX XXXX wrote : Hello, Can you please describe what actions your team took and what resulted in this decision? 

I say this is lacking responsibility. 

What do you mean official information requests? Who? 

Please advise. 

XXXX XXXX Sent from my XXXX On XX/XX/year>, at XXXXXXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX wrote : Hello XXXX XXXX, Thank you for your email. 

As per our investigation, between XX/XX/XXXX and XX/XX/year>, you made three wire deposits totaling XXXX USD, which were used to purchase digital assets that were then withdrawn to your non-custodial Crypto.com XXXX XXXX after completing all required security confirmations. 

After reporting the transactions as unauthorized, we secured and restored your account, determined there was no evidence of account takeover, and advised that reimbursement is not possible under the agreed Terms and Conditions, as the activity indicates a third-party scam rather than a platform breach. 

When it comes to the information requests, I meant in response to your wish to continue raising a complaint about this. 

Please consider that this is our final position and it will remain unchanged. 

Do not hesitate to contact us for any other concerns. 

Best wishes, The Crypto.com Team My response : On Tue, XX/XX/year> at XXXXXXXX XXXX  XXXX wrote : Hello, It is nice to know you guys actually have a dedicated team to respond to my complaints, instead of going through the chats. This is my final email to you. 

I have clearly stated in all of the complaints that I did not made these wires transfers. There is proof of that my account was hacked and unauthorized. I have sent proof numerous times, and Crypto.com even sent me an email saying my account was used UNauthorized. How are you to tell me I did those transfer? 

Like you said here, your team help me authorized and secured the account after reporting unauthorized usage. What about prior to this? My account was not secured at all! I believe is both - scam and it was a platform breach!!!! 

{$41000.00} is a lot of money. Please reimbursement at least half to me. According to the terms and conditions, here is my proof you guys sent me this email. 

So what is this email about? If you need me to forward this I will. 

Please route my complaint to your top boss- supervisor. I would like to discuss with him/ her. 

Thanks very much. 

XXXX XXXX Sent from my XXXX On XX/XX/year>, at XXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX wrote : Hello XXXX XXXX, Thank you for your email. 

Although your case has been thoroughly reviewed and we have responded to your external complaints as well, given your latest comments I will go through this again and get back to you as soon as possible with our position. 

Best wishes, The Crypto.com Team My response : On Thu, XX/XX/year> at XXXXXXXX XXXX XXXXXXXX wrote : Hello, I dont think it was thoroughly reviewed. I have submitted this over and over. 

Lets say this was thoroughly reviewed. I need some type of recourse - had reimbursement or whatever your company can do. Thanks in advance. 


Thanks XXXX XXXX On Friday, XX/XX/year> at XXXX XXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX wrote : Hello XXXX XXXX, Thank you for your email. 

Having gone through the previous handling of your case and the outcome of our investigation, after you have raised the matter with the Consumer Financial Protection Bureau, I can confirm that our position would remain the same. 

Our review confirms that the wire deposits made in XX/XX/year> were used to purchase digital assets and were withdrawn to your linked Crypto.com XXXX XXXX after the required security confirmations were completed. As the XXXX XXXX is non custodial, you had sole control over the assets once transferred, and Crypto.com was not able to access or reverse those transactions. 

Following your report, we secured your account and completed our investigation, which indicates that the activity is consistent with a third party scam rather than an account breach. As previously advised, we are therefore unable to reimburse the reported transactions in line with the applicable Terms and Conditions. 

Please do not hesitate to contact us with any other concerns. 

Best wishes, The Crypto.com Team My response : XXXX XXXX From : Email To : XXXX XXXX XXXX XXXX from Crypto.com Fri, XX/XX/XXXX at XXXX XXXX  Hello, This is very upsetting to hear and I have read your email multiple times and I have found false information over and over. You stated " Our review confirms that the wire deposits made in XX/XX/year> were used to purchase digital assets and were withdrawn to your linked Crypto.com XXXX XXXX after the required security confirmations were completed. '' FALSE - this was not AFTER the required security confirmations, they were BEFORE. Do you not have my previous chat correspondence? I DO NOT have knowledge of what was transferred out of Onchain or not. 

I have filed a complaint and your team is providing me with the same response over and over with no resolution. The activity was an account breach and you are aware of this as I was sent an email about my account is associated with fraud/scam/data breach. 

So you're telling me if my account is associated with a scam - Crypto is not going to do anything about it? I am reviewing other complaint against your team and is relatively the same issue, no recourse and help. 

Please direct my case to your superior, looking forward to your response. 

Respectfully, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  from Crypto.com From : complaints @ crypto.com To : XXXX Sun, XX/XX/XXXX at XXXX XXXX Hello XXXX XXXX, Thank you for your email. 

Please note that here at the Complaints Handling Team we provide the final response of the company to an escalated complaint and there is no next level that you can converse with. 

Our position remains the same as outlined in the respective responses to your CFPB complaints. 

We will be glad to assist with any other concerns. 

Best wishes, The Crypto.com Team My response : From : Email To : XXXX XXXX XXXX XXXX from Crypto.com Mon, XX/XX/XXXX at XXXXXXXX XXXX  good morning, I have filed all the necessary departments/ agencies - local, state and federal, your chat system representatives advise to file police report which is what I did and now you guys are not doing your best to assist. Did you even look at those records? 

Who is the best representative in case a news reporter will reach out? 

Thanks, XXXX XXXX XXXX XXXX XXXX XXXX  from Crypto.com From : complaints @ crypto.com To : Email Mon, XX/XX/XXXX at XXXXXXXX XXXX Hello XXXX XXXX, We can be contacted via our Customer Support and the contact will be passed along internally if required. 

Please do not hesitate to contact us with anything else. 

Best wishes, The Crypto.com Team My response : On Mon, XX/XX/year> at XXXXXXXX XXXX XXX mail> wrote : good morning, I have filed all the necessary departments/ agencies - local, state and federal, your chat system representatives advise to file police report which is what I did and now you guys are not doing your best to assist. Did you even look at those records? 

Who is the best representative in case a news reporter will reach out? 

Thanks, XXXX XXXX On XX/XX/year>, at XXXXXXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX wrote : Hello XXXX XXXX, We can be contacted via our Customer Support and the contact will be passed along internally if required. 

Please do not hesitate to contact us with anything else. 

Best wishes, The Crypto.com Team My response : From : Email To : XXXX XXXX XXXX XXXX XXXX from Crypto.com Wed, XX/XX/XXXX at XXXX XXXX Hello, Your customer support has no distinct individual, is not quite helpful. 

So what about all those reports I have filed? Please advise. 

It seems like nothing was truly investigated and this was a system breach on my account and you guys are not taking accountability. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  There has been no more response after this. I have already filed required complaints through local, state, and federal. This is a financial crime. Please assist. 

Thank you.

Company response to consumer: Closed with explanation