Consumer complaint received 2024-06-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MO

Complaint narrative:
This person claimed to be an " investor ''. He stated that he always sold in stocks, and has many different assets such as, houses, cars etc. He badgered me everyday about possibly investing with him. We eventually agreed to work together. As time went on, he kept badgering me and really wanted to trade stocks with me. I felt so pressured to do it, because he did offer return money. He told me that I wouldn't have to ask anyone for anything again. He also said that he would keep some of my money in the stocks for daily living and anytime I wanted my investment back, that he would pull it out no questions asked. Every time we had a conversation, it was usually about money. He texted me everyday, multiple times a day. He bragged that he always walks about with " XXXX on XXXX XXXX ''. I asked him how long it would take for a return and he said " 2 weeks '' max. I told him that I desperately needed it back because I was in the process of moving and splitting up with my ex-boyfriend. At one point, he tried to talk me out of it. He knew that I had XXXX kids and that I was struggling financially and I just wanted him to help... We agreed on XXXX initial investment with a return of XXXX on 2 weeks. I constantly asked for a contract, and he said that it would be on my email immediately after the first payment. He stated that I would get receipts and documents of where my money was being invested so I could see. On XX/XX/year> is when I made the first payment of XXXX. I did not get any documents in my email or even a receipt. He only sent me the confirmation page from XXXX, which I had used to send my payment. I stated to get suspicious because I kept asking for documents and he would gaslight he and say, " can the money chill out, i just got it ''. He stated I wouldn't get it until after the full XXXX payment. At that point, I wanted him to give me my money back, and he didn't after asking multiple multiple times. He tried to calm me down by saying that I have to trust him and that he'd never do me wrong. I really started to get suspicious when I asked him where his bar was located, and he wouldn't tell me at all. After time has passed, he kept badgering me about the rest of the payment- XXXX. I made this payment through XXXX on XX/XX/year>. I asked him if I'd get my payment back in 2 weeks and he told me " yes baby cakes '' I asked him again for a receipt and documentation, and he couldn't provide them... He now had the full payment of XXXX. As time went on, I texted him often to check in and see where were we were in the process and not only did he ignore me, when he responded, he showed me a picture of him on vacation! I waited more time, and reached out to him multiple days in a row with no response. I finally threatened legal services because he wouldn't reply to me and the 2 weeks were drawing near. He said he didn't like to be threatened. On XX/XX/year>, with still no response, I told him to give me my money back, I demanded it back. Multiple times, with no response. I reached out to my lawyer to tell him what happened, I filed a complaint on IC3 website and contacted my bank Capital One. He texts me a few days later and says that he has tried calling me to explain, but I needed the conversation to be in writing. I demanded my money back, and all he could say was that I authorized the payment and I didn't give him enough time to do what he needed to do and that I should let him explain himself. I needed everything in writing. He said that I did myself a disservice, he doesn't like being threatened and ultimately still hadn't paid my money back ... and blocked contact I reached out to my bank Capital One to file a claim on XX/XX/year>. They took the bare minimum of information. They stated that I would receive a provisional credit in 10 days, and that a decision could be made in up to 45 days. My family and I are struggling at this point because I gave him my savings and he knew that I needed my money back. On XX/XX/year> I received an email from Capital One stating that my claim was denied due to " The payment was processed according to your payment instructions. '' I immediately called Capital One because they didn't ask for any type of documentation from me to show proof that I had just been scammed. They just immediately denied it with no investigation. They stated oh, we can re-open your case so they can investigate, but send in your documentation to their email.I was upset because not only did I not receive provisional credit, they told me that they usually don't give money back for transactions like this and where they're made through XXXX. I asked to speak with a supervisor to ask if they could expedite it. The supervisor gaslit my feelings and made me feel like I was nothing because I am concerned about getting my money back. I called back 7 days later to ask for an update and it said they sent my information to XXXX and they will work on my case now that they have the correct documentation. I have still been trying to ask for my money back, texted him from a different number, and sent an email with no response. I have also filed a case online through XXXX. 

I have been scammed, and I know I authorized the payments. I did not receive the service that he stated. I did not receive my XXXX back in 2 weeks as he promised, he pretended to be an investor and he is not. On the payment of XXXX there is a memo for " Stock Market ''. I have also sent a demand letter, with no response.

Company response to consumer: Closed with explanation