Consumer complaint received 2024-07-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NV

Complaint narrative:
I purchased a XXXX Lexus XXXX XXXX from Lexus XXXX XXXX, located at XXXX XXXX XXXX XXXX, XXXX XXXX, Nevada XXXX on XX/XX/year>. When the sales manager whom I was working with for the purchase sent me the first draft of the purchase agreement, it was sent to me on XX/XX/year>, with another vehicle 's make, model, and vin number listed on the agreement, and an additional Cosmetic Coverage for Wheel Plan was added unto the agreement. I asked for an updated agreement with the correct vehicle listed for purchase and that I did not want the Optional Cosmetic Coverage for Wheel Plan, I also requested that I did not want any of the additional options or warranty coverage plans for the vehicle. On XX/XX/year>, I went to sign the loan agreement with the Financial person and noticed that he was having me complete an 'Application ' for warranty plans. I inquired and advised him that I also advised the sales manager that I do not wish to have any additional plans added for the vehicle, he advised me that it was just a normal procedural process that he will ensure that no additional coverages or plans are added. I have not made a car payment since the purchase of my vehicle, to date, because when I discovered that despite my requests they had added a Tire Protection Warranty Plan that cost {$3900.00} to my loan I did not wish to make payments when they owed me this refund. I called XX/XX/year> to have this warranty cancelled. I have since followed up with the Toyota Warranty office and also Lexus Financial and also Toyota Financial to get this issue resolved. I have spoken to numerous of employees, supervisors and even conducted 3-way calls with both supervisors from these departments. The latest information I received was that although I called them on XX/XX/year> to resolve this issue, they completed processing the cancellation on XX/XX/year> and that the refund check was generated and sent out to Toyota Financial on XX/XX/year>. They are supposed to receive this refund and apply it to my payments which would take care of the entire past due amount and leave a small credit remaining on my account. It is now XX/XX/year> and it still has not been applied to my account. Meanwhile I have lost 5 hours of work hours trying to resolve this issue, and my credit is deteriorating due to Lexus not resolving this issue that they created. I believe I have been wronged and I also was told by the employee who filed a complaint against the sales manager and financial employee for creating this issue that she has filed countless complaints of other consumers who has experienced this same situation. This establishment is committing fraud against their consumers which ultimately affects not only their livelihood but their credit. Please assist with resolving this issue. It has been more than 30 days ( per their policy and procedures ) and I am still left with dealing with this issue that I should not have to deal with.

Company response to consumer: Closed with explanation