Consumer complaint received 2024-12-17 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other service problem — 
Company: PNC Bank N.A.
State: VA

Complaint narrative:
**Subject : ** Urgent Complaint Regarding Lien Payoff/Release Documentation for XXXXXXXX XXXX PNC Bank to whom this may concern I am writing to express my extreme frustration and disappointment with PNC Banks - XXXX Branch of PNC Bank is located at XXXX XXXX XXXX XXXX, VA XXXX, and XXXX XXXX XXXX XXXX XXXX, XXXX, VA XXXX and XXXX XXXX XXXX PNC XXXX, XXXX XXXX XXXX, XXXX XXXX PA XXXX XXXX handling of a lien payoff issue for a 23-year-old truck that my wife and I purchased six months ago. Despite repeated attempts to resolve this matter, PNC has failed to provide the necessary documentation to validate the original loan or its payoff, leaving me unable to obtain the title, tag, or legally drive the vehicle. This ongoing issue reflects a shocking level of incompetence for a financial institution entrusted with billions of dollars in consumer funds. 

The truck in question was originally financed by The XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX now known as PNC - and has remained at the same address for XXXX years the same address associated with the loan documentation. Clearly, the lien was satisfied long ago. If it had not been, the vehicle would have been repossessed rather than sitting in the same location for over two decades. The fact that PNC can not locate a basic record to confirm this is not only unacceptable but also deeply troubling for a bank of your stature and resources. 

As a consumer, I trusted that PNC would handle such matters with professionalism and efficiency. Instead, I have been left in a bureaucratic nightmare, unable to use the truck I lawfully purchased due to your institutions failure to maintain or retrieve essential documentation. This negligence has caused significant inconvenience, financial strain, and a complete erosion of trust in PNCs ability to manage even the most straightforward responsibilities. 

I demand an immediate resolution to this matter. Specifically, I request that PNC either produce the necessary documentation to validate the loan payoff or issue a formal lien release statement that will allow the title to be cleared. Failure to resolve this issue promptly may result in me pursuing additional legal avenues to rectify the situation and recover damages caused by your banks inaction. 

I respectfully expect a response with a clear resolution plan within five business days of the date of this notification. Please direct this matter to the appropriate department ( s ), and ensure that it is handled with the urgency and professionalism it deserves.

In the event this matter is not satisfied within the time frame requested, this letter along with a much more detailed complaint will be sent to the Consumer Financial Protection Bureau ( CFPB ), the Federal Deposit Insurance Corporation ( FDIC ), the Virginia States Attorney General, the Office of the Comptroller of the Currency ( OCC ), XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, the Federal Reserve Board ( FRB ), to the appropriate news media ( s ) and to legal counsel of my choice to obtain further direction on how to proceedwhich will include recovery of any and all damages involved in obtaining this information. 

Sincerely, XXXX & XXXX XXXX ( XXXX ) XXXX RE : XXXX XXXX XXXX XXXX # : XXXX Person that truck was purchased from : XXXX XXXX XXXX ( Deceased ) Estate Administrator : XXXX XXXX XXXX XXXX : Consumer Financial Protection Bureau Federal Deposit Insurance Corporation Jason Miyares, Virginia States Attorney General Office of the Comptroller of the Currency XXXX XXXX XXXXXXXX  Federal Reserve Board

Company response to consumer: Closed with explanation