Consumer complaint received 2025-07-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: PA

Complaint narrative:
On XX/XX/XXXX I made a payment to the Barclays XXXX credit card to pay my entire balance due. I have not ever carried a balance or paid interest and my payments are always on or before the due date. I paid the amount due of {$1200.00} through the Barclays App. For some reason I had a bank account ( XXXX XXXX ) as a payment source on the app that I no longer use. I accidentally paid the balance due with that account. I received an insufficient funds notice from Barclays on XX/XX/XXXX because the bank account that I used to pay the bill in full did not have the funds. I immediately called customer service at Barclays on XX/XX/XXXX and apologized for the issue and made another payment over the phone with my XXXX XXXX account at that time with the representative. He told me that it would be immediately credited. He was also nice enough to refund me the {$30.00} return payment fee they charged because of my credit/payment history etc with them. I saw on XX/XX/XXXX on the app that my balance was {$0.00} so all was fine. The next day I saw that the {$1200.00} was back as balance due on my account. I was confused as I checked my XXXX XXXX and saw that the amount {$1200.00} was withdrawn by Barclays from my XXXX XXXX. I called customer service at Barclays on XX/XX/XXXX and asked why the payment was not credited or cleared as it shows on the transaction history on Barclays app that the payment was received. The rep told me at that time that it was a " glich in the system '' and not to worry it will be cleared. I then noticed on the transaction history on the Barclays site that the insufficent funds charge was reversed back and " charged back '' to me even though the XXXX XXXX payment which paid the account in full and shows paid, was received. I called back Barclays again on the following week as the balance was still showing due. I asked for a higher level customer service representative to which they told me it wasnt needed. I explained the situation and the re-charging of the {$1200.00} to my balance even though Barclays received the payment. The representative gave me a case XXXX XXXXXXXX and insisted it was a computer issue and nothing else and if it was not clear by XX/XX/XXXX to call back with the case number. It was not cleared. I called back and spoke to a different customer service representative and gave them the case number. They claimed they knew nothing about the whole issue but again told me that there was no reason on their end why the {$1200.00} is showing as a balance due when they show they got the payment. They gave me another case number XXXX XXXX. I then called XXXX XXXX to see if they could help. They told me this issue is something they see happen frequently especially with Barclays. They said there is no reason why there should be a balance due on their end as the {$1200.00} was withdrawn and cleared from my account. They said they would get on the line with a Barclays representative to clarify it. I tried to do this but Barclays refused to accept this. I called Barclays again as i had gotten my recent statement where it showed them charging back the payment made. I had new charges of {$650.00} and asked them what to do as i did not want to be charged interest on the {$1200.00} that was already showing as balance due in addition to the current statement balance of {$650.00}. The rep told me from Barclays that all i needed to pay was the statement balance due of {$650.00} as that is all that was needed. I said but the account is showing differently. Again i was told its a " computer glich that has to be corrected ''. I just received my current statement and i was charged {$34.00} in interest from the XXXX which is still not credited! I called back again and got nowhere! I dont know what to do i have called numerous times, have the same customer reps telling me nothing, not helping to resolve, telling me its computer errors, giving me case # s that mean nothing and this continues to go on. XXXX XXXX knows that this is a significant issue and wants to help but apparently there is nothing they can do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation