Consumer complaint received 2025-03-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am filing this complaint to address severe and unlawful reporting practices by and XXXX, which have recently taken over loan servicing previously managed by XXXX. For years, I maintained a consistent record of good standing with all my loan servicers, including XXXX. 

On XX/XX/year>, I was shocked to discover that 18 late payments, all marked as 90 days past due, were reported to my credit report. Crucially, I received absolutely no communication neither via email, phone, nor mail regarding these late payments or any impending deadlines. This complete lack of notification is unacceptable and directly contradicts established consumer protection laws. 

The impact of these erroneous reports has been devastating. My credit score plummeted by XXXX points, severely hindering my ability to secure essential financial services. Specifically, I am now unable to obtain a vehicle, which is crucial for my daily commute and overall financial stability. 

This situation represents a clear violation of several key provisions within federal consumer protection laws : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. : 1681e ( b ) - Accuracy of Information : XXXX and XXXX failed to ensure the accuracy of the information they reported, as the sudden reporting of 90-day late payments without prior notification or 30/60-day delinquency is demonstrably inaccurate. 
1681s-2 ( a ) - Responsibilities of Furnishers of Information : They failed to fulfill their duty to provide accurate information to credit reporting agencies. 
1681i - Procedure in case of disputed accuracy : I intend to dispute these entries and demand a full investigation. 
Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq. : 1692e - False or Misleading Representations : The sudden reporting of 90-day delinquencies without prior notice constitutes a false and misleading representation of my payment history. 
1692g - Validation of Debts : By failing to provide any communication regarding the debt or the transfer of loan servicers, XXXX and XXXX effectively denied me the opportunity to validate the debt and address any potential issues. 
Regulation V ( 12 CFR Part 1022 ) - Furnishers : this regulation provides the specific rules relating to the accuracy and integrity of information furnished to consumer reporting agencies. The sudden and unannounced 90 day late reporting is a clear violation of this regulation. 
The sudden and unwarranted damage to my credit score has directly and negatively impacted my financial well-being. I request the CFPB to conduct a thorough investigation into the practices of XXXX and XXXX, and to mandate the immediate removal of these inaccurate late payment entries from my credit report. 

I seek restitution for the damage caused to my credit score and the resulting limitations on my financial opportunities. 

Thank you for your prompt attention to this urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation