Consumer complaint received 2025-12-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: NY

Complaint narrative:
On XX/XX/year> I went to Truist to withdraw {$28000.00} from my personal checking account in which before I could even request how much money I wanted they asked me to sit down for an hour before telling me I can not withdraw any money and that there is a block on my account. Additionally, all my bills are past due since that date and getting rejected from the account in which my frozen personal checking account is putting me in a financial strain. This is the third time this has happened to me where the bank refused to release cleared funds and racially profiled me. On XX/XX/year> I received a wire for {$25000.00} as part of a partial settlement from a car accident in which I went to the branch on XX/XX/year> where they also locked my account and refused funds. I couldn't even get gas around the block for {$30.00} on my debit card at the XXXX Branch Located in New Jersey. I could go on and on with several occasions that this bank has put me through for XX/XX/year> I called the Monday to notify the bank of the incoming transfer I was conducting from my business account has I needed cash to purchase physical gold bars. I sent money via ACH as it is no fee and same day from my business checking account from XXXX XXXX XXXX which is also the name of my employer on my profile at the bank. I went out of my way to provide additional information showing the business account and the transactions yet the supervisor at the XXXX branch told me to recall the money from my other bank which made no sense as I needed cash to conduct business matters that day. I called Monday to order the cash and followed up on Wednesday with the branch XXXX and XXXX to confirm that it would be a smooth and quick transaction. The cashier her name starts with an S didn't speak at all to me just went to the computer for an hour and made me sit down while other customers came in the bank were helped with their withdrawals and deposits in XXXX minutes while I sit down in the branch looking like a criminal. On top of that prior to me going into the bank my account was fine all my transactions were smooth and I could even pull $ XXXX out the ATM. After the branch visit not even XXXX cent can come out of the account. I will provide statements as well in which I had XXXX going to my personal account that I can not even access. The treatment of this financial institution in handling my matters has frustrated me financially and mentally so much that I am looking to pursue legal action aganist this institution as this as costed me well over {$50000.00} in potential revenue but additionally, put me in financial bind with creditors and auto pay on all my billing accounts because everything is linked to this checking from my phone bill, ez-pass, subscriptions and much more. It is XX/XX/year> XXXX at night and I still don't have an answer after numerous escalations, asking to speak with a representative that is handling the block on my account in which they claim they will call me and reach out which yet they still have not done and I am constantly being told there is no update or information and the account is still under review. Mind you the information I have provided the information that is in their system is consistent yet it is the same staff at the XXXX XXXX that has locked my account previously when the back-office ends up clearing my account giving me the cash in which they see my account I have not had any foul play on my end or attempted to defraud this bank at any time yet they still treat me as less than. This financial institution is the worst financial institution I have ever opened an account at and if it wasn't for the tenure of my account history I would have a long time ago closed my account with this financial institution with the potential revenue, lost wages, and past due bill status they have put me in.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation