Consumer complaint received 2024-11-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
XX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Against Chase Bank for Unexplained Account Closures and Potential Violations of Consumer Protection Laws Dear CFPB Representative, I am writing to file a formal complaint against JPMorgan Chase Bank , N.A., regarding the abrupt and unexplained closure of multiple personal accounts, including my own checking accounts, credit cards, and those of my wife, XXXX XXXX XXXX and my elderly mother, XXXX XXXX XXXX Chase failed to provide adequate notice or explanation for these closures, resulting in significant financial and emotional hardship. 

Details of the Account Closures 1. Initial Notification of My Account Closures : o On XX/XX/year>, I received an email from Chase notifying me of the decision to close my checking accounts. The email indicated that I would receive a letter with further details. However, to date, no such letter has been received. 
o XXXX XX/XX/year>, Chase closed my checking accounts and my credit cards, which are among my oldest accounts and form a critical component of my credit history. 

2. No Notice of Credit Card Closures : o Despite the email referencing my checking accounts, I was given no prior notice of the closure of my credit cards. The sudden termination of these accounts will have a dramatic and lasting negative impact on my credit score. 
o Additionally, no notice was provided at any time regarding the closure of accounts held jointly with my wife and my mother. 

3. Family Account Closures Without Notice : o Chase also closed my wifes checking account and my elderly mothers checking account without any prior notice. 
o These closures caused unnecessary disruption to their financial management, particularly for my mother, who relies on her account for essential expenses. 

4. Conversations with Chase Representatives : o When I contacted Chase representatives by phone, I was informed that the bank is under no obligation to provide any explanation for the closures. This lack of transparency has left me unable to understand or address the reasons behind their actions, exacerbating the financial and emotional strain caused by these closures. 

Potential Violations of Consumer Protection Laws 1. Equal Credit Opportunity Act ( ECOA ) - 15 U.S.C. 1691 : o The closures arbitrary nature raises concerns about whether they comply with protections under ECOA. 
o Chase has failed to provide a statement of reasons for the closures, as required by ECOA when adverse actions are taken. 

2. Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681 : o The closure of my credit cards will negatively affect my credit score, especially given the accounts length of history. 
o If Chase inaccurately reports these closures to credit bureaus or fails to note that they were closed without fault on my part, it could constitute a violation of FCRA. 

3. Unfair or Deceptive Acts or Practices ( UDAP ) - State and Federal Consumer Protection Laws : o Closing accounts without prior notice, justification, or regard for the hardship caused may constitute an unfair or deceptive act, particularly in the case of my elderly mother. 

4. Breach of Contract : o Chases agreements likely require compliance with applicable laws and fair treatment of customers. Arbitrary closures without sufficient notice breach these expectations. 

5. Failure to Provide Adequate Notice : o Chase promised written notice but failed to deliver. Additionally, no notice was given regarding the closure of my credit cards, my wifes checking account, or my mothers checking account, causing unnecessary disruption. 

Impact on My Credit and Family The closure of my accounts has significantly disrupted my financial planning and will have long-term negative effects on my credit score due to the loss of my oldest credit accounts. My wife and mother have faced undue hardship, including delays in essential payments and complications in accessing their funds. 

I have included all relevant documentation, including the original email from Chase dated XX/XX/year>, and notes from my phone conversations with their representatives, to support my complaint. 

Thank you for your attention to this matter. Please let me know if further information or documentation is required to assist with your investigation. 
Sincerely, XXXX

Company response to consumer: Closed with explanation