Consumer complaint received 2025-02-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: MOUNTAIN AMERICA FEDERAL CREDIT UNION
State: MO

Complaint narrative:
Mountain America Credit Union sold their XXXX XXXX locations and sent information that my accounts would be transitioned to a new bank called XXXX on XX/XX/XXXX. I called and asked not to be included in the transfer. XXXX XXXX bank said there was nothing they could do about that, so after XXXX years, I closed all my accounts. I was told I would receive a check with the last balance in my account and that everything was closed. I asked for all my information to be deleted with XXXX XXXX and I was assured that it was. I tested my app and saw that I could still log in and asked why this was the case. The associate proceeded to lock out my account so it would tell me XXXX locked out when I tried again. Then assured me everything was closed. I still never received the check for my balance and continued to get emails and letters about the transition. I called again XXXX more times to confirm my accounts were closed because I kept receiving info from XXXX. I asked to be off the mailing list, they confirmed my accounts were closed over the phone and that I was removed from the transition. Then this week, I received a bunch of debit cards from sunward, with new account numbers. I did not open these accounts and expressed my wishes not to be a part of this transition to XXXX XXXX I closed every account I had before the XX/XX/XXXX deadline. After receiving the bank cards from sunward, I called them and was on hold XXXX minutes each time until finally speaking to someone who put me on hold again, even the fraud department did not answer the phone. I called XXXX XXXX who stated to my husband that our accounts were still open. By the time I spoke with a supervisor they assured me again the accounts were closed but that they had already sent my information to sunward and accounts were opened on our behalf without our consent. I expressed multiple times that I did not want to bank with sunward and did not want any of my accounts to transfer. I understood I had until XX/XX/XXXX to close my accounts but XXXX XXXX jumped the XXXX and sent my data before the deadline. I now have XXXX!!! accounts opened at sunward. The card numbers associated with the accounts opened are XXXX in my name : XXXX XXXX XXXX in my husbands name, which by the way, he didnt even have more than XXXX accounts in his name at mountain XXXX XXXX they even opened more accounts for him than he used before, also without his consent : XXXX XXXX XXXX I would like to know if there was any incentive received for the number of accounts they sent to sunward, or that sunward opened, because I feel that my rights were violated so they could receive a benefit in some way at either mountain XXXX XXXX sunward. If the dates for the transition of my data and personal information were before XX/XX/XXXX, then that is the date members should have been given so they had an opportunity to close accounts and preserve their privacy. I feel my accounts and data were rushed over to XXXX and I feel they are fraudulently opening accounts and forcing people to transition even with CLOSED accounts at XXXX XXXX. My accounts were all closed XXXX. The transition is XXXX. There is no other correspondence warning members that their data would be shared if they did not take action sooner than this date.

Company response to consumer: Closed with explanation