Consumer complaint received 2026-06-01 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Payment process
Company: U.S. BANCORP
State: TX

Complaint narrative:
Consumer Financial Protection Bureau Subject : Loss Mitigation Appeal Rights Expired Before Notice Was Received and Request for Review of Fees and Charges I am requesting assistance regarding my mortgage servicer, U.S. Bank, and a loss mitigation modification offer that I believe did not provide me a meaningful opportunity to exercise my appeal rights. U.S. Bank sent me a loss mitigation determination letter regarding a XXXX Combination Modification and Partial Claim. The letter states that any appeal of the determination had to be received by XXXX XXXX, 2026. However, I did not receive the notice until XXXX XXXX, 2026, after the appeal deadline had already expired. I have a recorded conversation with a U.S. Bank representative who advised me that the notice was mailed on XXXX XXXX, 2026. Because the appeal deadline expired before I received the notice, I was unable to exercise the appeal rights described in the letter. The letter specifically states that appeal requests received after XXXX XXXX, 2026, would not be considered. I believe this deprived me of a meaningful opportunity to challenge the determination or request review of the proposed modification terms. I am also requesting review of the servicing history leading to this modification. My understanding is that approximately {$75000.00} in assistance funds were applied to the account, including approximately {$10000.00} contributed by U.S. Bank. At that time, I believed the account had been brought current or substantially restored. Despite these funds being applied, I continued to experience delays, repeated requests, changing requirements, and obstacles while attempting to obtain a permanent resolution. During this period, additional interest, fees, costs, and charges continued to accrue on the account. I believe these circumstances significantly contributed to the current situation and to the need for the present modification. Had the account been resolved more promptly after the assistance funds were applied, some of the additional charges may have been avoided. Accordingly, I respectfully request that U.S. Bank review the fees, costs, advances, penalties, and accrued interest added to the account during this period and determine whether some or all of those charges should be reduced, waived, refunded, or removed. In addition, I am requesting a complete accounting and explanation of how the modification was calculated, including : Unpaid principal balance used in the calculation. Amounts capitalized into the modified loan. Escrow advances. Fees, costs, penalties, and corporate advances. Calculation of the {$10000.00} partial claim amount. Explanation of how the final modified loan terms were determined. The proposed modification extends the maturity date from XX/XX/year>, to XX/XX/year>, increases the interest rate from 4.125 % to 6.625 %, and reduces the monthly payment by only a small amount. I am attempting to understand how these figures were calculated and whether all amounts included are accurate. I respectfully request a review of the circumstances surrounding the expired appeal period, the servicing of my account after assistance funds were applied, and the fees, costs, and interest added to the loan balance during that time. Thank you for your assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation