Consumer complaint received 2025-12-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Yamaha Motor Finance Corporation USA

Complaint narrative:
Subject : Complaint for Unfair and Deceptive Loan Servicing Practices by Yamaha XXXX XXXX. 
Company : Yamaha Motor Finance Corporation , U.S.A . 
Type of Loan : Vehicle Loan ( Boat ) Loan Start Date : XX/XX/XXXX Account Type : Retail Installment Contract & Security Agreement Loan Amount : {$44000.00} APR : 8.49 % Monthly Payment : {$440.00} Loan Term : 180 months DESCRIPTION OF THE ISSUE I purchased a Yamaha boat in XXXX and financed it through Yamaha XXXX XXXX. 
My monthly payment was {$440.00}, and I always paid on time through automatic payments. 
In XX/XX/XXXX, I called Yamaha XXXX and requested to double my monthly payments to {$880.00}, with the specific instruction that the additional amount be applied directly to the principal so I could pay off the loan earlier. This was confirmed verbally by phone representatives. 
In XX/XX/XXXX, during an economic hardship, I called Yamaha XXXX XXXX to request the current payoff amount, but I was informed that my loan balance was almost the same as in XXXX, which is not normal or reasonable based on the payments I have made over 5 years. 
ATTEMPTS TO RESOLVE THE ISSUE I contacted Yamaha XXXX multiple times requesting : A full revision of my account Clarification of the charges and fees A breakdown of how my payments were applied Confirmation that extra payments were applied to principal as requested Transparency about interest calculations and late fees All representatives, including supervisors, refused to provide explanations and repeatedly stated that there is no solution and that they would not review my account. I later discovered that many payments appear to be skipped or not applied correctly, also unexplained fees were added without notification, and the statements do not show interest percentages, fee breakdowns, or account activity. The online portal does not show account transaction history ; I was never notified of late fees or payment errors despite being on automatic payments. 
The system lacks transparency and prevents me from verifying my loan activity It took over 2 months for Yamaha XXXX XXXX to send me the full account activity, and only after I informed them that I would pursue legal action. 
I emailed questions about the account summary they sent but received no response. 
Why I Believe This Is Unfair / Deceptive Yamaha XXXX conduct appears to violate consumer protection standards due to : Lack of transparency in billing Refusal to explanation of charges Failure to honor instructions for principal-only payments Possible misapplication of payments Charging fees without notification or disclosure Misleading or incomplete statements Withholding key financial information needed to manage my loan I believe these practices are unfair, deceptive, and financially harmful. 
This situation has damaged me financially, and I believe the company may be improperly profiting from consumers due to a system that hides account activity. 
REQUESTED RESOLUTION I request that Yamaha XXXX XXXX be investigated and required to : XXXX. Provide full transparency : monthly interest applied, payment application, and fee breakdowns XXXX. Audit my account for errors and misapplied payments.

3. Remove improper fees 4. Correctly apply all principal payments made above {$440.00} since XX/XX/XXXX XXXX. Adjust the loan balance to reflect accurate principal reduction XXXX. Provide proper access to account transaction history online for consumers. 

FINAL STATEMENT I am filing this complaint to request an investigation, protect my financial rights, and prevent other consumers from experiencing similar issues. I believe Yamaha XXXX current practices may represent a systemic issue that affects many borrowers and violates consumer protection laws. 
Based on my own review of the account, if Yamaha Motor Finance Corporation, U.S.A. correctly removed the 18 late fees caused by their system error ( {$390.00} total ) and properly applied my 14 extra payments of {$440.00} as principal-only payments ( {$6100.00} total ), my payoff amount today should be approximately {$28000.00}, not {$34000.00}. This means my balance appears to be overstated by more than {$6500.00}, not including additional interest that accrued because of these servicing errors. 

Thank you for your attention to this matter.

Company response to consumer: Closed with explanation