Consumer complaint received 2025-02-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Dear CFPB Representative, I am writing to formally dispute a charge-off listed inaccurately on my credit profile. I request the removal of this inaccurate data under my rights outlined by the Fair Credit Reporting Act ( FCRA ) and other applicable laws. Despite my repeated efforts to resolve this issue directly with the credit reporting agencies and/or creditors, the errors persist, causing significant and unwarranted harm to my creditworthiness. 

Account Name XXXX XXXX XXXX Account Number : XXXX Type of Inaccuracy : Inaccurate charge-off status payments history, last activity, address, Month reporting.

Legal Basis for Dispute : Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) : Under 15 U.S.C. 1681i, consumers have the right to dispute any inaccurate or incomplete information with credit reporting agencies, which must investigate the dispute within 30 days and correct or delete inaccurate information promptly.

Under 15 U.S.C. 1681e ( b ), credit reporting agencies are required to maintain reasonable procedures to ensure maximum possible accuracy of the information they report.

Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ) : If the inaccuracy stems from actions by a debt collector, the debt collectors reporting of false or misleading information may violate 15 U.S.C. 1692e ( 8 ), which prohibits furnishing deceptive or inaccurate information to credit reporting agencies.

Consumer Financial Protection Act ( 12 U.S.C. 5531 et seq. ) : As part of its enforcement authority, the CFPB oversees credit reporting agencies and financial institutions to ensure they do not engage in unfair, deceptive, or abusive acts or practices ( UDAAP ).

Identity Theft and Assumption Deterrence Act ( 18 U.S.C. 1028 ) : If the inaccuracies are due to identity theft, this federal law provides protection and mandates that all accounts or data related to fraudulent activity be removed from my credit report. 

On XX/XX/year>, I initiated a dispute with Equifax regarding the inaccurate charge-off information. Despite my submission of supporting documentation ( e.g., account statements, fraud affidavits, etc. ), the issue remains unresolved.

I respectfully request the following actions to resolve this matter : Investigate and ensure the immediate removal of the inaccurate charge-off information from my credit profile.

Provide written confirmation that the requested corrections have been made.

Review the practices of the credit reporting agency and/or creditor to ensure compliance with federal laws.

The inaccurate charge-off on my credit report has caused significant damage to my credit score, financial opportunities, and overall peace of mind. I urge the CFPB to investigate this matter promptly and take appropriate enforcement actions to ensure compliance with federal consumer protection laws.

Thank you for your time and attention to this matter. If additional information is required. I look forward to your timely response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation