Consumer complaint received 2025-01-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Nelnet, Inc.
State: LA

Complaint narrative:
Formal Complaint Regarding Borrower Defense, Credit Reporting Violations, Harassment, Loss of Wages, and Emotional Distress Subject : Fraudulent Reporting, Continuous Violations of Borrower Defense, Credit Reporting Errors, Harassment, and Claim for Loss of Wages and Damages To : Consumer Financial Protection Bureau ( CFPB ) Introduction : I am filing this formal complaint due to the long-term and ongoing violations of my rights concerning fraudulent student loans obtained from XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX . Despite my eligibility for loan forgiveness under the Borrower Defense to Repayment program ( 20 U.S.C. 1087e ( h ) ), these loans remain on my credit report. As a result, I have faced significant financial, emotional, and psychological harm. This complaint outlines the numerous violations of federal and Pennsylvania state laws, the financial hardship caused by these violations, my loss of wages, and the emotional and physical damage that has resulted from more than 20 years of wrongful credit reporting and harassment by loan servicers. I seek immediate rectification and substantial financial compensation for the extreme and lasting damage these fraudulent actions have caused to my life. Deceptive Enrollment and Fraudulent Loans I was fraudulently enrolled in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX under the promise of career opportunities that never materialized. These institutions engaged in deceptive practices, violating Pennsylvanias Unfair Trade Practices and Consumer Protection Law ( UTPCPL ) ( 73 P.S. 201-1 et seq. ), which prohibits misleading consumers into contracts under false pretenses. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have never been able to secure employment in that field. Under Borrower Defense to Repayment ( 20 U.S.C. 1087e ( h ) ), I should have been granted forgiveness for these loans when it was established that I was misled into obtaining them. Yet, the loans remain on my credit report, and I have been subjected to continued financial and emotional harm every single day since XXXX XXXX XXXX. Multiple Loan Servicers and Harassment Over the last 20 years, my loans have been transferred between multiple servicers, each of whom has subjected me to constant harassment. Despite the fraudulent nature of these loans, I have received countless phone calls, emails, and letters demanding payment and threatening wage garnishment. This harassment violates the Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S.C. 1692 ), which explicitly forbids abusive and deceptive collection practices. This relentless harassment, combined with the wrongful reporting of my loans, has caused irreparable damage to my credit score, my financial well-being, and my ability to maintain peace of mind. I am legally entitled to compensation for each incident of harassment and wrongful reporting. Continuous Credit Reporting Violations Since XX/XX/XXXX, these fraudulent loans have been reported daily to all three major credit bureausXXXX XXXX XXXX XXXXdespite the fact that they were obtained through fraud. This is a clear violation of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 ), which mandates accurate and fair reporting of consumer information. The wrongful reporting of these loans has destroyed my credit score, leading to severely high interest rates on my home and car loans, preventing me from accessing credit cards, and barring me from obtaining business financing. Every day that this false information remains on my credit report has caused ongoing and compounding financial damage. Loss of Wages Due to Financial Hardship The damage to my credit has significantly impacted my ability to earn a living. I currently make approximately {$4000.00} per month, but without the financial hardship caused by these fraudulent loans, I would be able to earn an estimated {$11000.00} per month based on my education, skills, and potential employment opportunities. The difference of {$7100.00} per month represents lost wages due to the financial and credit barriers created by these loans. Over the past XXXX days ( from XX/XX/XXXX, to today ), this financial loss has accumulated as follows : Difference in monthly income : {$11000.00} ( expected earnings ) - {$4000.00} ( actual earnings ) = {$7100.00}. Loss per day : {$7100.00} 30 days = approximately {$230.00} per day in lost wages. Total loss of wages : {$230.00} XXXX days = {>= $1,000,000}. Emotional and Physical Damages For more than 20 years, I have lived under extreme eXXXX XXXX XXXX XXXX XXXXXXXX due to the wrongful reporting of these loans and the continuous harassment from loan servicers. The financial instability caused by my damaged credit score has forced me to live in unsafe neighborhoods, endure high-interest loans, and be denied opportunities to grow my business. These circumstances have caused physical and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Under Pennsylvania law and federal consumer protection laws, I am entitled to compensation for these emotional and physical damages. Based on industry standards and precedent cases, emotional and physical distress damages typically range from {$1000.00} to {$5000.00} per day, depending on the severity of the harm caused. Given the ongoing and extreme nature of the distress I have endured, I am claiming {$3500.00} per day in damages for emotional and psychological harm. Damages per day for emotional and physical distress : {$3500.00}. Total days : XXXX days. Total compensation for emotional and physical damages : {$3500.00} XXXX days = {>= $1,000,000}. Punitive Damages In addition to compensatory damages, I am seeking punitive damages to hold the responsible parties accountable for their egregious actions. The fact that I have had to endure over two decades of financial hardship, harassment, and emotional distress due to fraudulent loans demands a punitive response to deter similar misconduct in the future. Punitive damages are awarded in cases of willful and reckless conduct, such as the repeated harassment and violation of consumer protection laws in my case. I am seeking punitive damages equivalent to three times the compensatory damages calculated above, in accordance with legal precedent. Punitive damages : 3 ( {>= $1,000,000} total compensatory damages ) = {>= $1,000,000}. Detailed Calculation of Violations and Damages The following is a comprehensive breakdown of the damages owed, based on legitimate legal statutes, with references to daily violations and accrued losses : Violation Rate per Day/Incident Number of Days/Incidents Total Borrower Defense Violation ( 20 U.S.C. 1087e ) $ XXXX XXXX days {>= $1,000,000} FCRA Violation ( 15 U.S.C. 1681 ) $ XXXX ( XXXX bureaus ) XXXX days {>= $1,000,000} XXXX Harassment ( 15 U.S.C. 1692 ) $ XXXX XXXX incidents {>= $1,000,000} XXXXL Violation ( XXXX P.S. XXXX et seq. ) $ XXXX XXXX days {>= $1,000,000} Loss of Wages $ XXXX XXXX days {>= $1,000,000} Emotional and Physical Distress $ XXXX XXXX days {>= $1,000,000} Total Damages to Date {>= $1,000,000} Punitive Damages : {>= $1,000,000}. XXXX XXXX Damages : {>= $1,000,000}. Ongoing Damages The damages outlined above reflect violations and financial harm up to today, XX/XX/XXXX. However, these damages will continue to accrue daily until this matter is fully resolved. The cost of each violation will continue to increase, and the emotional and financial burden on me will persist. Conclusion and Request for Immediate Action As of today, I am owed a total of {>= $1,000,000} in compensatory and punitive damages. This figure continues to increase each day as the violations and harm persist. I demand the immediate removal of these fraudulent loans from my credit report, the cessation of all collection activities, and full financial compensation for the extensive and irreparable damage done to my life over the past 20 years. I expect the Consumer Financial Protection Bureau to take swift action to rectify these egregious violations of the law. Please acknowledge receipt of this complaint and provide guidance on the next steps. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation