Consumer complaint received 2025-08-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FinCo Services Inc DBA Current
State: OH

Complaint narrative:
* * Subject : * * Dispute Denial Without Proper Investigation or Supporting Documentation Request for Immediate Action On * * XX/XX/2025 * *, a charge of * * \ {$290.00} * * was posted to my account. I submitted a formal dispute regarding this unauthorized transaction on * * XX/XX/2025 * *. 

The dispute was denied by Current, and on receiving this decision, I promptly requested the evidence and documentation that Current used to justify the denial. This request was made * * 14 business days ago * *, and I was informed that I would receive a response within * * 57 business days * *. To date, no documentation has been provided.

Current 's handling of my dispute appears to be in violation of several provisions under * * Regulation E * * ( 12 CFR Part 1005 ), which implements the * * Electronic Fund Transfer Act ( EFTA ) * *. Specifically : 1. * * Failure to Conduct a Reasonable Investigation ( 12 CFR 1005.11 ( c ) ( 1 ) ) * * Regulation E requires financial institutions to conduct a reasonable investigation upon receiving a notice of error. Based on the lack of a response and the absence of any provided evidence supporting the denial, it appears that no such reasonable investigation was conducted, or that evidence was not reviewed thoroughly particularly the documentation I submitted from XXXX XXXX. 

2. * * Failure to Provide Results of Investigation and Supporting Documentation ( 12 CFR 1005.11 ( d ) ) * * Upon completion of the investigation, the institution must report the results and provide the consumer with a copy of the supporting documentation upon request. I made a timely request, yet no documentation has been provided after 14 business days. This delay is a direct violation of the regulations requirement to make this information available promptly.

3. * * Failure to Adhere to Timely Resolution Requirements ( 12 CFR 1005.11 ( c ) ( 1 ) ) * * Regulation E requires that the financial institution resolve the dispute within * * 45 days * *, and if more time is needed, it must provisionally credit the account within 10 business days while continuing the investigation. If this process was not followed, or if no provisional credit was issued when required, this constitutes another violation.

4. * * Improper Denial of Dispute Without Sufficient Justification ( General Compliance Failure ) * * Denying a dispute without providing a clear basis, especially in light of evidence submitted by the consumer, is not only unfair but noncompliant with consumer protection standards outlined under the EFTA and enforced by the CFPB.

Given these points, I am requesting : * Immediate disclosure of all supporting documentation and evidence used to deny my dispute, as required by law.

* A thorough re-evaluation of the dispute using the documentation I previously submitted.

* A written explanation detailing how Current complied with the requirements under Regulation E in this matter.

Failure to take action or respond adequately may result in escalation to the * * Consumer Financial Protection Bureau ( CFPB ) * * and other relevant oversight bodies. 

Thank you.

Company response to consumer: Closed with explanation