Consumer complaint received 2024-08-07 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Affirm Holdings, Inc
State: NY

Complaint narrative:
On XX/XX/XXXX, I purchased several XXXX XXXX for an upcoming private XXXX  event by XXXX XXXX on XXXX. In the stream from XXXX XXXX, I was told to give them my account name and order number and they would hold said XXXX  for the event. I gave them this information as soon as I had the opportunity after buying the XXXX, as well as additional payment for the upcoming signing through the mail in order option. I did use their installments options through shop/affirm, because it would be too costly otherwise. However I paid those off ASAP and they should still have the orders on file. This was also on XX/XX/XXXX immediately after I bought the figures. The instructions were not clear, and I admit that it is possible I misunderstood what was needed. However, even if that were the case I would have expected any kind of communication from them if I had made an error. I did not receive any emails from them in regards to any mistakes, after I had made the signing payments, so I assumed things were proceeding as planned. To my surprise and confusion, on XX/XX/XXXX I received several emails from XXXX saying that the XXXX XXXX I had ordered through XXXX XXXX XXXX XXXX were to be shipped out to me. They had said in the email on XX/XX/XXXX that they were going to send out thank you cards in place of the XXXX  I had asked to be held. 

Part of me figured that might be the case, but unsure I emailed them again, literally thirty minutes after I had gotten the email after the items were to be shipped, concerned about the payments I had made for the pre order signing. I received no response from them about the status of these shipments. Nothing at all. I contacted them once again after I had gotten the items on XX/XX/XXXX stating that I was grateful I got the items but disappointed they were not held for the signing like I had asked them to. I told them I would be disputing these charges as I had been misled and what was agreed upon was not promised. I graciously gave them a few days to respond to me, which was not done, where I then emailed them the final time on XX/XX/XXXX in a very understandably upset email. I was promised something, paid for it in full, and was completely ignored when I attempted to reach out for any issues or discrepancies, and even silenced when I attempted to share my experience with them in their comments to warn people. I am XXXX  XXXX and do not have the ability to send these items back to them for shipping for the signing, which is an absurd thing to do when they were asked to be held in the first place for me. Please do not buy anything from this company ; they are disingenuous at best and maliciously incompetent at worst. I am currently fighting these charges, and am hoping to get back any of the exorbitant amount I paid for this pre order signing and another one I made earlier thinking they are legit, because I do not think this company is competent enough to even do that correctly.

Company response to consumer: Closed with explanation