vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2017-08-31
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
tl* the contact owns a 2004 dodge durango. while at a stop, the brakes failed to work, the engine revved, and the vehicle accelerated without warning. the dealer and manufacturer were not contacted. the failure was not diagnosed. the failure mileage was 152,845.
Complaint filed: 2014-10-24
Components: SERVICE BRAKES
abs and dark brake lights come on while driving then reset themselves when vehicle is turned off, then come on again while driving once vehicle warms up. *tr
Complaint filed: 2016-09-10
Components: AIR BAGS
about 5 days ago, the airbag light came on that has caused my cruise control, horn, and radio volume not work. i live in a very busy and congested city. i was almost run off the road twice because i don't have a horn that works to warn people to state in there lanes.
Complaint filed: 2020-12-24
Components: POWER TRAIN
steering wheel locked key won't turn
Complaint filed: 2020-08-01
Components: AIR BAGS
safety recall on bmw 3-series vehicles (model year 1999-2001) for driver's air bag inflator (nadi) . since february 18,2020 i've been trying to have bmw agent dealer / car maintenance services in concord ca to perform the remedy concerning this issue with no results ( it's always the same reason : spare parts are not available)
Complaint filed: 2014-09-10
Components: SERVICE BRAKES
i was about to put the truck into drive when the brake pedal felt "soft". i kept steady pressure on the brake pedal, but the pedal went right to the floor. i put the truck in park. exited the truck and saw brake fluid leaking from under the driver's side door. i looked and saw the brake line was totally corroded and burst, causing the brake fluid to leak out. i then checked under the hood and saw the fluid was very low in the brake fluid reservoir.but also. the brake lines under the hood exhibited signs of excessive corrosion. my local gm dealer is quoting over $2,000 to repair the brake lines. and other local repair shops have informed me that they are replacing a lot of brakes lines on numerous gm models. *tr
Complaint filed: 2017-01-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2000 lincoln navigator. while driving 65 mph speed and take your foot of the gas pedal and car continues to go 65 mph all of sudden no power steering or power brakes. in addition, the contact stated that the electrical system failed to operate intermittently. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 115,000. the consumer stated the vehicle continued to go 65 mph, even when he removed his foot from the accelerator. the rpm meter and the motor speed dropped down to 500 rpm and the engine shut off. there was no power steering and no power brakes, but the vehicle continued going 65 mph. also, the radio and air conditioner burned out. the dealer stated the burn happened inside the wire harness. updated 03/08/17.*jb.updated 03/08/17 *bf updated 09/18/2017*js the consumer stated the radio, ac-fans, turn signals, electric windows, brake lights, turn signals, hazard lights, tail gate, window wiper, actuator, over head stop light, door lock, the tail gate would not open, air springs/air compressor, heater controls, and the wire fuse caused a fire. *js *tr
Complaint filed: 2014-09-09
Components: ELECTRONIC STABILITY CONTROL (ESC)
tl* the contact owns a 2001 infiniti i30. while driving approximately 65 mph, the vehicle veered to the left and became inoperable. the failure occurred multiple times. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 217,981.
Complaint filed: 2014-01-03
Components: STRUCTURE
tl* the contact owns a 2004 toyota tundra. the contact stated the he took his vehicle in for a check up and was informed that his subframe was corroded and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 67,500. *tr
Complaint filed: 2014-10-20
Components: STRUCTURE
the key fob, used to unlock the car, will not unlock the driver side door. i can hear a clicking noise like the latch is trying to disengage, but it will not. the remedy for this is to leave the window open in order to press the unlock button inside the car or to wait and continuously press the unlock button the key fob (the latch inside the door will eventually unlock the car). *tr
Complaint filed: 2015-09-08
Components: AIR BAGS
tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Complaint filed: 2015-10-20
Components: STRUCTURE
tl* the contact owns a 2001 toyota tacoma. the contact stated that when the vehicle was taken to be serviced under nhtsa campaign number: 12v542000 (tires), the technician stated that the frame of the vehicle was rusted and needed to be replaced. as a result, the recall repair was unable to be performed. the manufacturer was notified of the failure. the failure mileage was 100,000.
Complaint filed: 2014-12-03
Components: STEERING,SUSPENSION,WHEELS
control arms were recalled in 2011 for rust issues and failure on the hanger brackets. got the parts checked at the time of the recall by a certified subaru dealership, the dealership sprayed a "rust proofing" agent on the control arms. three years later i was driving down my road and lost control of the vehicle completely. the driver side lower control arm had rusted through and broken at the hanger bracket. subaru of america will not cover the repairs as the recall had been performed already (even through it did not prevent the issues from happening). *js
Complaint filed: 2014-09-23
Components: STRUCTURE
tl* the contact owns a 1999 jeep grand cherokee. while inspecting the vehicle, the contact discovered that the skid plate, under the rear of the vehicle that holds the fuel tank, was corroded and rusted. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 117,000.
Complaint filed: 2017-09-25
Components: SUSPENSION,STRUCTURE
tl* the contact owns a 2003 ford escape. while driving 35 mph, a loud noise was heard coming from the front passenger side of the vehicle and the vehicle swayed back and forth. there were no warning indicators illuminated. the contact was able to drive the vehicle home and, upon inspecting underneath the vehicle, noticed corrosion and separation of the lower control arm from the frame. the vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. the contact researched online and found nhtsa campaign number: 14v165000 (structure). the manufacturer confirmed that the vin was not included in a recall. no further assistance was offered. the failure mileage was 153,207.
Complaint filed: 2015-02-04
Components: AIR BAGS
tl* the contact owns a 2001 bmw 325i. the front end of the vehicle made slight contact with the freezer located in the garage and the passenger side air bag deployed inadvertently. there were no injuries. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 159,000.
Complaint filed: 2016-04-15
Components: STRUCTURE
tl* the contact owns a 2003 toyota corolla. while driving various speeds, the vehicle made a clunking type noise near the front passenger side. the vehicle was taken to an independent mechanic who diagnosed that the passenger side subframe was corroded and rusted. the manufacturer was notified of the failure. the failure mileage was 110,039. updated 05/24/16*lj *tr
Complaint filed: 2019-10-21
Components: STRUCTURE
tl* the contact owns a 2002 ford explorer. while driving at an unknown speed, the contact heard an abnormal rattling noise coming from the rear of the vehicle. the contact inspected the vehicle and noticed that the rear driver's side upper hinge was fractured. the vehicle was not repaired. perry ford of santa barbara (440 hitchcock way, santa barbara, ca 93105, (805) 682-2411) was contacted by phone and informed of the failure. the vehicle was not included in nhtsa campaign number: 04v442000 (structure). the manufacturer was notified. the approximate failure mileage was 204,000.
Complaint filed: 2020-10-25
Components: SERVICE BRAKES
1. spontaneous brake failure. pedal went to floor. 10-20-2020 2. spontaneous skidding on wet pavement and loss of braking control. 2nd incident 0n 10-23-20.
Complaint filed: 2018-07-28
Components: FUEL/PROPULSION SYSTEM
fuel gasoline odor inside car at all times before,during, and after driving. unsafe health and fire hazard! bmw of las vegas, 702 871010 invoice 788613 09 july,18 returned my bmw z-8 to me in failed unsafe condition with failure indicators on dash display. owner garaged the bmw z-8 at his home not using the car but to return to dealer in failed unsafe condition asap! $2835.33 wrongfully charged to owner kunkle. fuel leaks are bmw design manufacturer failure and are at minimum dealer cost items as well as follow on dealer malpractice faulty problem rework/failed fix! fuel odor/leaks at all times near and in my bmw z-8!
Complaint filed: 2014-11-19
Components: SERVICE BRAKES
i have issues with my brakes on a frequent basis. since i purchased my car, i have been having this issue. i have taken my car to several nissan dealers. when my car was under warranty and i would also get the run around. i have been told my nissan that unless the issue happens when the car is in the shop then they are unable to diagnose the problem. when i apply the brakes, the brake pedal went to the floor and i hear a loud grinding noise from the front of the vehicle. this happens while i am driving. the only way to get it to work is if turn off the truck while cruising and turn it back on while cruising and it fixes the issue and i am able to stop fine. i have contacted nissan before and they failed to help me. i have two small children. this issue is happening with several people. the nissan armada 2004 was the first armada model, which this issue is a factory defect that is impacting hundreds of car owners. this issue needs to be taken seriously, since brakes is life threatening. *tr
Complaint filed: 2015-02-12
Components: SERVICE BRAKES
when driving the van at 50 mph the yellow abs warning light came on, took to the garage , said abs system gave 8 codes but they couldn't pin point a problem, light went off on its own and van regained abs function , and now randomly the light comes on and the abs is deactivated. *tr
Complaint filed: 2014-05-08
Components: STRUCTURE
took my car to the mechanic to look at a front exhaust issue when i was informed my frame was rotting away. i did a google search and learned of many incidents with this year, make and model of car that has had many instances like this with no help from the mfg. *tr
Complaint filed: 2017-04-06
Components: SERVICE BRAKES
the brakes are not releasing after normal pressure is applied to them, which is causing smoke and burning fumes to escape from the front of the car and from both the left and right side tires (very dangerous). the brakes become locked or stuck with the pressure not releasing for a few hours or until the next day. even the driver side seat belt will lock as if the brakes have been slammed, but were not. all of this is happening while driving around town.
Complaint filed: 2014-06-06
Components: POWER TRAIN,ENGINE
i was driving to work and all the sudden my car started dinging and i look down at the lights and my over heat light was on and my car temp was all the way at high. i took my car to ntb to get an oil change and had just filled my coolant the day before. ntb had to fill my coolant again that next day. i picked up my car and was on my way home and my car started dinging and it was over heating again. so i pulled over. let it set for 20 min even with the heat on full blast. and before i even made it home which was not even 10 min away it over heated again. i opened the hood and look and no coolant. now this is the 3rd time in 2 days of filling it up. had it towed to a shop. water pump went and timing chain and the water pump housing at the top cracked. sad thing is i just bought this car not even a month ago because my other cars engine blew. *tr
Complaint filed: 2016-09-01
Components: AIR BAGS
tl* the contact owns a 2000 nissan altima. while driving approximately 40 mph, both the driver and passenger air bags deployed, without warning or impact. the contact stated that the driver's air bag struck her in the face. as a result, the contact crashed into a curb and destroyed the transmission and the passenger side seat belt. the contact stated that the air bag indicator flickered on and off prior to the failure. there were no injuries. the contact drove the vehicle to her home. the manufacturer was not made aware of the failure. the vin was invalid. the failure mileage was approximately 200,000.
Complaint filed: 2015-06-23
Components: SUSPENSION
i was driving and hit a dip in the road. i then heard a load noise coming from the back of my vehicle. i stopped and looked. i saw the rear axle beam cracked in half. i was just glad i was not on a busy street when this happened. i called ford after i learned of a recall. i was told the recall was performed four years prior. the recall only holds a 12/12 warranty. now this puzzled me. i retained a copy of the recall. it turns out the mechanic "inspects" the beam and decides whether there is internal rust or not. ( how they see this i don't know). if not, they spray a rust inhibitor on the axle and place brackets on it. if rusted, they replace with a known good axle.the axle broke at the brackets installed. to me, all this tells me is they are putting a "band-aid" on a known failing part. what if it was a bad friday for the mechanic, or was not paying attention ? being able to put a 12/12 warranty on an item that can cause a fatality is just wrong. i have been stone walled from speaking to anyone who can make a decision on this issue. the dealer says i can tow it in ( i pay), and if they think it will be covered, they will see what they can do. if not, they want me to pay a check out fee as well as the tow. this is just wrong in so many ways, i don't even know where to begin. i am now forced to find alternate transportation until this is resolved one way or another. " great customer satisfaction ", not ! *tr
Complaint filed: 2016-11-30
Components: STRUCTURE
the frame on my 2002 toyota tundra is rusting and has holes completely thru the frame. the truck has always been registered and licensed since new and my problem is never receiving a recall notice. when i learned from a friend that tundra frame had been replaced, i called toyota for my frame replacement. toyota said the recall expired and refused to make the repair. other that the frame, the truck is in excellent condition because it has been well maintained. it is sad to have an excellent truck setting on a frame that is rusting away. how can toyota sell a defective truck and identify it as unsafe, fail to contact the owner and then refuse to repair the truck saying the owner missed the deadline. toyota could have contacted me but i never received any notification. i asked if toyota could offer any credit on a replacement, even some consideration on a new tundra and toyota refused to make any effort to assist me. i currently own four toyotas. buyers beware! *tr
Complaint filed: 2014-07-30
Components: SERVICE BRAKES
while pulling out of driveway, pressure was applied to the brakes to stop at the end of the driveway. the brake pedal immediately went straight to the floor with the alarm then coming on in the vehicle to service brakes. there was no resistance or stopping power to the brakes. using the emergency brake the vehicle was stopped before it went across the street into the ditch. the vehicle was backed up into the driveway and a puddle of brake fluid was found under the drivers side door area of the vehicle. upon inspection, it was noted that the metal high pressure brake lines had rusted and ruptured leaking brake fluid causing the failure. *tr
Complaint filed: 2016-09-21
Components: ELECTRICAL SYSTEM
while driving the low beam exterior headlights go dark leaving the high beams operable. i contacted honda about this issue and am being told that it was fixed back in 2004 and in the same breath also i am being told that it does not apply to my vehicle. then i was told i have to pay to have a diagnoses done when there is a recall notice for this issue. this has happened quite a few times over the last few months or so but as it is the high beams were operable and i didn't bother too much until now. i was going for an inspection and as the vehicle is being tested for inspection the low beams would go on and off and not stay lit as designed failing inspection. after this is when i contacted honda knowing there was some sort of recall on this problem. so now what do i do?
Complaint filed: 2014-06-23
Components: STEERING,SUSPENSION,STRUCTURE
passenger side strut tower has rusted to the point that failure of the suspension is imminent. the rust inhibitor that was applied from mazda motor corp. during manufacturing, on the passenger front wheel well has failed and is allowing water, road salt etc to enter the engine bay and cause severe rusting on the top and side portion of the strut tower where the side motor mount and strut tower brace attach to the strut tower. the failure of the rust inhibitor has now caused the failure of the steel strut tower which in-turn could cause the engine and/or front passenger side suspension to become dislodged and cause a severe accident. pictures can be provided upon request. *tr
Complaint filed: 2021-04-03
Components: STRUCTURE
our 2003 4runner frame is rusted throughout. not even safe to drive with 127,000 miles. the control arm is ready to fall off. thankfully, a busted brake line got us into the shop before a bad accident happened. now we're looking at spending $4000 on framework to make it safe to drive. so sad that this issue has been know for years and no one is making toyota make it right. please do something before people get hurt. we were ready to take a 1000 mile trip from alabama to texas when we found out about the rust. my mechanic stuck a pencil through the frame! it's sooooo bad! please do something!
Complaint filed: 2014-04-04
Components: AIR BAGS
tl* the contact owns a 2002 buick lesabre. the contact stated that while starting the ignition, the air bag warning indicator illuminated continuously. the vehicle was taken to an authorized dealer for diagnosis, who stated that the air bag sdm module would need to be replaced. there was a recall associated with nhtsa campaign id number 02v222000 (air bags) but the contact's vin was not included. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 75,368.
Complaint filed: 2016-05-07
Components: AIR BAGS
both side air bags deployed driving on interstate at 55 mph with no apparent cause. the car was not involved in an accident and there was no other damage to the vehicle.the front air bags did not deploy. i was able to get to the shoulder of the freeway and called roadside assistance to have the care towed. the explosion was quite traumatic and it took me several seconds to realize just what had happened.
Complaint filed: 2014-02-12
Components: STRUCTURE
dashboard cracked and has sunk in. fumes are now coming through the dashboard. i wonder if the airbag will work now. i thought this was a individual incident but now i am finding out that many customers are experiencing this same problem. i need to get a dashboard replacement but that is going to cost over $300 just for the part and $300 to install. dodge is not issuing a recall but should since this can go into a safety issue. *tr
Complaint filed: 2018-05-05
Components: ELECTRICAL SYSTEM
when i first bought this car the boost gage was not working. a few days later the gas oil pressure and temperature gauges started going crazy. the temperature gauge needs to work to show overheating of engine to avoid damage. internet forums say this issue a very common issue. picture shows gauges on left after car running 10 min with approx half tank of gas
Complaint filed: 2021-04-20
Components: STRUCTURE
my truck would be perfect aside from the major corrosion located on the entire frame. i'm on borrowed time with my vehicle. toyota should replace the frame before the bottom drops out. the cause of this would probably be cheap parts from the factory.
Complaint filed: 2014-08-20
Components: ELECTRICAL SYSTEM
sometimes it is hard turning the ignition switch to the on position - once there, the key comes out of the ignition switch while driving. *tr
Complaint filed: 2015-11-30
Components: AIR BAGS
tl* the contact owns a 2004 bmw 330ci. the contact received notification of nhtsa campaign number: 15v318000 (air bags) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 10/19/16*lj updated 10/24/16.*jb
Complaint filed: 2014-07-21
Components: STEERING,ELECTRICAL SYSTEM
while accelerating onto an expressway the warning chime sounded, a click was heard under the instrument panel, and the (electric) power steering assist quit. also a battery symbol illuminated momentarily on the instrument panel. reducing acceleration caused the power steering assist to return to normal. upon further testing it was determined that this happens repeatedly at any speed when under heavy acceleration (often at about 4000 rpm) and while hill climbing under load at about 2100 rpm. it was noted that simultaneously the battery voltage went excessively high (16v, sometimes 17v) and occasionally multiple (all?) instrument panel warning lights illuminate. if the power steering assist quits while turning the steering wheel tends to jerk hard towards going straight, a decided safety issue. this may be the same issue detailed in the june 2010 technical service bulletin: tsb 08-02-32-005a and it appears to not be covered under warranty. *tr
Complaint filed: 2014-09-07
Components: ELECTRICAL SYSTEM
the radio will stop operating and the air conditioner will blow at its highest level. you do not have any control over regulating the temperature or flow. obviously, i'm not the only person to encounter this problem. *tr
Complaint filed: 2014-03-28
Components: STRUCTURE
in 2008 i was driving down the highway and dashboard popped up and i was unable to see the road. thank god i was able to look out the side window and pull the vehicle off to the side of the highway i was driving, if i had not been in the right hand lane i would have had to stop the car in highway traffic and wait for a tow truck. buick has refused to acknowledge the problem or offer help with the dashboard warping till it pops up and blinds the driver. i am sure it would affect the deployment of the airbags as well. this is a huge issue with many owners having the same problems and buick just looks the other way. *tr
Complaint filed: 2016-01-11
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 toyota rav. when the ignition was turned to the off position in the evening, the radio was activated the next morning. also, the fan in the engine was running and caused the battery to drain. the ignition was turned to the on position, but the vehicle failed to start. while driving at an unknown speed, the engine stalled and the air bag warning indicator illuminated. the vehicle restarted on some occasions, but the failures recurred numerous times. the vehicle was taken to an independent mechanic where it was diagnosed that the theft deterrent system failed and needed to be removed. the vehicle was repaired, but the failures recurred and rendered the vehicle inoperable. the manufacturer was made aware of the failure and stated that the vin was not included in nhtsa campaign number: 98v278000 (electrical system). the failure mileage was approximately 110,000.
Complaint filed: 2014-04-13
Components: SERVICE BRAKES
vehicle was parked in my driveway when i noticed brake fluid leaking under it. upon further inspection, i saw that the brake line was corroded and ruptured. when i started the vehicle and backed it back and forth in the driveway i noticed that the brakes only worked in the front from this point. i replaced the ruptured brake line but i am worried that the remaining brake lines may rupture at any point. *js
Complaint filed: 2017-07-13
Components: SERVICE BRAKES
while at low speed i press the brakes to stop it goes to stop but then its like the abs kicks in and releases the brakes then i have to repress the brakes to get it to stop
Complaint filed: 2018-08-14
Components: ELECTRICAL SYSTEM
ignition problems
Complaint filed: 2023-06-01
Components: SERVICE BRAKES
the contact owned a 2004 hyundai santa fe. the contact stated that while the son was driving approximately 25 mph the braking system malfunctioned and when depressing the brake pedal the vehicle did not reduce speed or stop causing the vehicle to crash into the rear of a second vehicle. during the crash, the rear driver-side passenger sustained a lacerated bottom lip and dental and oral injuries. a police report was taken at the scene and the vehicle was towed and later deemed destroyed by the insurance company. the cause of the failure was not determined. the manufacturer was notified of the failure. the local dealer was not contacted. the contact indicated that the vehicle was previously serviced for the same failure by the local mechanic. no further information was available. the failure mileage was 150,000.
Complaint filed: 2014-08-23
Components: SERVICE BRAKES
coming down an onramp onto the highway, i brake to yield only to have the brake pedal drop nearly to the floor. this caught me off guard and as i was forced to merge into traffic i attempt to apply the brake again only to have it drop further. so i attempted to gradually apply the emergency brake but it also ended up fully extended and having no effect. with main braking power almost gone, i used a lower transmission gear to slow the vehicle and exit the highway into a parking lot. there i discovered excessive brake fluid loss coming from the driver side rear wheel/suspension area. dealer repair report: "found vehicle to have lost breaking ability. found rear brake lines from abs hub rusted out causing system to loose braking. removed and replaced rear brake lines from abs hub to master." considering the busy highway i was entering and absolute no warning from the vehicle either by electronics or "feel", i consider it a miracle i was not in a crash or worse. an ase certified mechanic told me that the brake lines corrode, likely due to winter road salt exposure over time, and on the yukon are in a location in the rear that makes it difficult if not impossible to inspect other than by "feel" (instead of visually). *tr
Complaint filed: 2014-11-20
Components: STRUCTURE
i purchased a 2001 toyota tundra extended cab pick up truck new in feb. 2001. the vehicle was serviced at a toyota dealership for years. on dec. 11, 2011 i received a recall notice from toyota (ssc 90m) regarding severe corrosion of the rear cross-member. on feb. 18, 2012 the truck was serviced at koons toyota in westminster, md. at that time an inspection was completed and the paper work i was given indicated the following; "inspect, remove rust clean frame, no rust ex spec, apply crc. the truck was back at the same dealership in 2013 for a routine oil change and no mention of rust was made by the service department. in oct. 2014 the vehicle was serviced at a certified automobile repair station. at this time i was informed the mechanic that my frame was badly rusted. i have contacted toyota and they will only say the "campaign" on my vehicle is over. although i realize recall ssc 90m ended in 2012 i believe that my frame was rusted in feb. 2012 when the vehicle was at a toyota dealership and should have been fixed at that time. i base this on the opinion of 2 certified auto mechanics and 1 certified auto body repairman. all 3 inspected my vehicle and our of the opinion that the amount of rust on the frame could not have occurred from 2012 to 2014. they advise the frame would have had to have been rusting in feb. 2012, before the recall ended. *tr
Complaint filed: 2015-03-11
Components: SERVICE BRAKES
went to stop for a red light. brake pedal went right to the floor. had to swerve not to hit the car in front of me and swerve again not to kill the guy walking on the shoulder of the road. this is unacceptable i have driven lots of car into the ground never has this even been a thought. all brake lines needed to be replaced 1100 dollars later! *tr
Complaint filed: 2015-01-08
Components: SERVICE BRAKES
driving down a residential road approaching an intersection attempting to slow down and brakes failed, i was able to slow down enough(downshifting the transmission) to make a turn but not able to stop and narrowly avoided another car. *tr
Complaint filed: 2014-04-08
Components: ELECTRICAL SYSTEM
2003 buick regal. consumer writes in regards to vehicle stopped in traffic without warning. *smd the consumer stated everything locked up on the vehicle and it had to be towed. an inspection revealed, the issue was the ignition switch. *jb
Complaint filed: 2014-04-18
Components: POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
recently the car began to stumble under acceleration while driving up a hill or merging into traffic or maintaining speed while driving on the interstate. i initially thought it was a fuel supply issue so i changed out the fuel filter, without any improvement in the problem. i was going to change the fuel pump also and while researching on the internet i learned of a problem with bad electrolytic capacitors inside the car's ecu (engine computer) which can mimic a fuel supply problem. i am a trained electronics technician, so i removed and disassembled the vehicle's ecu and replaced 2 capacitors (cost, less than $1) that i could see were bad (leaking electrolyte fluid). i test drove the car and the "fuel supply problem" was gone, it drove normally again and did not stumble when the accelerator pedal was pressed. i ordered the other 5 or 6 electrolytic capacitors in the ecu (from an outside source, the dealer will only sell a complete ecu for $2000 plus) to hopefully prevent future occurrences. in conclusion, it appears the bad capacitors are the result of a "large-scale industrial espionage foul-up". not a joke! this resulted in defective capacitors being used in many electronic assemblies (consumer electronics, automotive, household, etc.) until the issue was discovered, see www.badcaps.net for the story. i forget where i learned of the capacitor problem on the ls400, but it was just by searching online. so basically, lexus is charging customers over $2000 to repair a safety issue (that is caused by less than $5 worth of parts (retail cost) and a little soldering skills/labor) that was the result of improperly designed/manufactured electronic components from their supplier. *tr
Complaint filed: 2015-09-03
Components: POWER TRAIN,ENGINE
tl* the contact owns a 2004 toyota corolla. the contact stated that the check engine warning light illuminated. the vehicle was taken to a dealer where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 97,000. ma 10/15/2015
Complaint filed: 2017-06-28
Components: AIR BAGS
i went into the dealership to get my safety recalls done at the mazda dealership on torrance but they said i needed to fill out a form and to wait for them to receive the auto parts. it has been more than 6 months since i went, i have not heard from the at all.
Complaint filed: 2015-01-15
Components: STRUCTURE
tl* the contact owns a 2003 ford explorer. after inspecting the vehicle, the contact discovered that the rear liftgate fiberglass was cracked. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was unknown.
Complaint filed: 2015-09-21
Components: POWER TRAIN
2004 acura mdx. consumer writes in regards to electromagnetic coil and differential carrier assembly failure. *smd the consumer stated he took the vehicle to the dealerm because the vtm-4 light illuminated. he was informed the differential needed to be repalaced because there was an open circuit between the left electromagnetci co and the differential carrier assembly. the problem prevented the vehicle from being able to drive in vtm-4 mode.
Complaint filed: 2014-01-30
Components: SERVICE BRAKES
when i applied my brakes as i backed out of a parking spot in my 2003 tahoe i heard a popping noise and when i applied my brakes a second time my break pedal went down to floor. i was able to crawl home as i wasn't far. took a look under car and all my brake lines are rusted and one for sure is leaking. my tahoe is as i type at a shop waiting on pricing for parts that can only be purchased thru chevrolet. i'm praying that it is not to expensive but the ballpark figure i was given is about $1000 to replace all four lines. debating of just having the one replaced and hopefully gm will come to their senses and recall these problematic brake lines. thank goodness i wasn't going any faster as my daughter was in tahoe with me. *tr
Complaint filed: 2015-08-18
Components: AIR BAGS
tl* the contact owns a 2003 toyota avalon. the contact received notification of nhtsa campaign number: 14v147000 (air bags) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Complaint filed: 2018-01-23
Components: FUEL/PROPULSION SYSTEM
strong gas smell from rear seat whenever gas filled up.
Complaint filed: 2017-05-29
Components: SERVICE BRAKES
brake line failed while driving, turns out all lines are rusted, need all brake lines replaced.
Complaint filed: 2018-07-09
Components: AIR BAGS
was driving about 2 minutes on city street. airbags exploded first on passenger side and then on driver's side.
Complaint filed: 2018-07-05
Components: STRUCTURE
the passenger side subframe has rust damage. the driver side subframe does not have rust damage. the rust damage is occurring from the top of the frame, caused by the air conditioner drainage line dripping on top of the frame. acura dealerships are seeing more and more of the older vehicles coming into shops with this defect. the 2000 honda accord has the same problem and was reported in 2009. so far my car has not fallen apart, and will soon have problem repaired. i expect honda/acura to do the right thing and repair/recall and fix the problem. reference the channel 5 investigations in cleveland ohio on you tube for honda rust problem.
Complaint filed: 2014-10-14
Components: SERVICE BRAKES
tl* the contact owns a 2002 ford windstar. the contact stated while driving at various speeds, the abs and brake warning lights illuminated. the contact stated that the pedal sank to the floor when the brakes were engaged and in order to stop the vehicle the pedal had to be depressed several times. the failure recurred multiple times. the vehicle was taken to an independent mechanic for a diagnosis. the technician stated that the abs power relay output circuit had malfunctioned. the vehicle had not been repaired. the manufacturer had not been notified of the failure. the approximate failure mileage was 120,000.
Complaint filed: 2015-05-17
Components: ELECTRICAL SYSTEM
the car instrument gauges became erratic along with the instrument lights. the care jerked as though it lost its electrical power to the ignition but returned to normal and then quit in front of traffic. we could have been killed by a semi-truck. i got the car over and re-started it and it ran fine until later it started to die out again after starting to run. i had to accelerate the engine to get the car moving but the car jerked and went dead again. the car will start and run fine at times and shift well at times and then starts to repeat the same problems over and over. i only know that this situation could have gotten someone killed and i do not want it to be my children or wife or me. i only have one way to go now and have no way to have it looked at because i have been told a thousand things it could be and cannot afford non-sense like this. this 2001 van runs at times like a brand new one and shifts out like brand new and then all of sudden the gauges go crazy, it lurches at stopping, go dead when i slow down at times and sometimes it seems like it is in overdrive and jerks like mad, then runs fine again. it is a repeat and it is dangerous.
Complaint filed: 2015-04-13
Components: STRUCTURE
tl* the contact owns a 2000 honda accord. while driving at 55 mph over a pothole, a loud noise emitted from the vehicle. upon further inspection, the contact noticed that the subframe was corroded. the vehicle was taken to a dealer. the technician diagnosed that the passenger side subframe needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 97,000.
Complaint filed: 2014-11-03
Components: STRUCTURE
tl* the contact owns a 2001 ford explorer. the contact stated that the body mounts corroded which caused the frame to become detached from the body of the vehicle. the vehicle was taken to a dealer and the rear body mounts were replaced. the front parts were not replaced due to the parts being unavailable. the manufacturer was not notified of the failure. the approximate failure mileage was 100,000.
Complaint filed: 2015-06-24
Components: ELECTRICAL SYSTEM
my speedometer and oil gauge just quit working for no apparent reason and does not come back on until hours later.
Complaint filed: 2015-07-28
Components: SERVICE BRAKES
first incident approximately 2/15/2015, brakes pedal went close to floor when trying to stop vehicle, downshifted transmission to help stop vehicle. it was determined rust had caused a hole to develop in brake line cooler behind radiator of vehicle. significant loss of brake fluid. second incident approximately 5/15/2015, brakes became mushy loss of brake fluid. rust caused pin hole leak in brake line at rear wheel brake cylinder. third incident approximately 7/26/2015 significant loss of brake fluid. cause yet undetermined
Complaint filed: 2015-07-10
Components: AIR BAGS
tl* the contact owns a 2001 honda civic. the contact stated that while driving at an unknown speed, the contact's vehicle crashed into the rear of another vehicle. the air bags did not deploy. the vehicle was not diagnosed or repaired. the driver sustained leg injuries that required medical attention. it was unknown if a police report was filed or not. the contact received notification of nhtsa campaign numbers: 15v370000 (air bags) and 15v320000 (air bags); however, the parts were unavailable. the manufacturer was not notified of the failure. the failure mileage was 100,000. updated 09/15/15*lj updated 11/08/2017*cn
Complaint filed: 2015-10-23
Components: STRUCTURE
tl* the contact owns a 2003 hyundai santa fe. while inspecting the vehicle, it was discovered that the spare tire rack located under the vehicle experienced severe rusting and corrosion and could no longer secure the spare tire. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 130,000.
Complaint filed: 2016-03-10
Components: ENGINE AND ENGINE COOLING
2000 pontiac grand prix. consumer writes in regards to vehicle fire recall notice issues. *smd the consumer stated she received a recall notice, three months after the vehicle caught on fire. the consumer no longer owns the vehicle. it was towed to a salvage yard. *jb
Complaint filed: 2014-12-10
Components: AIR BAGS
i got into my car and place my seat belts on. i shifted the car in reverse gear and started reversing for 3 seconds and without any impact or collision to the car, the side airbags deployed and exploded on my whole left chest wall, arm and shoulder throwing me to the right. i was in shock and didn't realized what happen. i sought medical attention 3 times at the hospital and went to make a complaint to the mazda dealer where i purchase the car at and check a car fax report on the history of the car. there are no reported accidents on the car or airbag recall letters sent to me or on the recall list. the dealer wouldn't do anything about it and i was dissatisfied and then i called the corporate manufacturers and they would not do anything about it either because even though it's a takata airbag that particular takata airbag is not on their recall list. *tr
Complaint filed: 2021-12-01
Components: SERVICE BRAKES
i went to stop my 2002 chevy avalanche 1500 and the pedal started to pulsate like my brake assist was gone as i nearly rear end a vehicle and had to swerve out of the way do to the brakes not wanting to stop the vehicle as there supposed to normally. the truck has a p0265 code which is a fault in the ecbm do to the solder joint on the relay in the board. i'm a mechanic for a living and i cant believe this recall still hasn't been addressed a long time ago! this needs to be looked into asap and its not just the 2002 avalanche. all these vehicle's listed have this issues but instead of recalling the ebcm for the solder issues they decide to recall it for corrosion on the wheel speed sensors big mistake that still to this day needs to be addressed. 2002-2006 cadillac escalade, ext esv 1999-2007 chevrolet silverado 2000-2006 chevrolet suburban, tahoe 2002-2006 chevrolet avalanche 2002-2007 chevrolet trailblazer ext 2003-2006 chevolet ssr 1999-2007 gmc sierra 2000-2006 gmc yukon / denali / xl 2002-2007 gmc envoy / xl 2004-2005 gmc envoy xuv
Complaint filed: 2014-04-29
Components: FUEL SYSTEM, GASOLINE
to this date chrysler has not fixed a recall notice issued for a fuel tank hazard on my 1996 jeep grand cherokee . no specific date given on repair date. chrysler say they do not have the parts. *js
Complaint filed: 2018-01-12
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 ford ranger. the contact received notification of nhtsa campaign number: 17v788000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. antelope valley ford lincoln (1155 auto mall dr, lancaster, ca) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was contacted, but was unable to receive a response due to an automated system stating the office was closed. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2014-11-04
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 pontiac grand am. the contact stated that while driving approximately 30 mph, the vehicle stalled without warning. the vehicle was driven to the dealer where the technician diagnosed that the ignition switch needed to be replaced. the manufacturer was made aware of the issue. the failure mileage was 62,000.
Complaint filed: 2015-02-23
Components: ELECTRICAL SYSTEM
heater controls and blower motor stopped working. removed the glove box and found a melted wire connector. the fact that insulating material had been wrapped around the connector by the factory suggests this was a known issue. *tr
Complaint filed: 2016-10-17
Components: ELECTRICAL SYSTEM
my requires the switch recall done dealer says its not covered by the vin. i took it into the dealer as honda recommend i marked the cover with clear tape .they claimed to look at it but didn't. they did get the description of the issue right on the job card. so i did the research i'm ase tech for 15yrs and found honda document and performed inspection and found that recall should have been done on this car. i went to dealer and got the part listed in the document and compared it to the original and found them to be as described even the materials used on the construction were different and improved on the new parts. i think honda is lying about how many of these switches are faulty. *tr
Complaint filed: 2016-06-23
Components: STRUCTURE
tl* the contact owns a 1999 toyota tacoma. while driving various speeds, the contact heard an abnormal noise coming from the vehicle. upon inspection, the contact noticed that the strap that held the fuel tank was corroded and detached. the contact independently replaced the straps. the vehicle was taken to a dealer where it was diagnosed that the subframe was corroded and could not be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 120,000. updated 08/02/16*lj
Complaint filed: 2020-12-02
Components: VISIBILITY
tl* the contact owns a 2001 mercedes-benz e320. the contact stated that the sun roof seal disintegrated and caused water to leak into the vehicle. the contact stated that his 2008 model vehicle was included in nhtsa campaign number: 19v918000 (visibility) however, the 2001 vin was not included. the contact contacted mercedes-benz of fort lauderdale located at 2411 s federal hwy, fort lauderdale, fl 33316; (954) 949-0623) and it was confirmed that the failure was the same however, the 2001 model was not included in the recall. the manufacturer was not made aware of the failure. the approximate failure mileage was 360,000.*ln*jb
Complaint filed: 2015-01-07
Components: SERVICE BRAKES
while driving my truck and towing a trailer, i lost almost all my braking power. had to down shift and use the emergency brake to stop. found that a brake line from the master cylinder to the anti-lock brake module (which is mounted under the drivers seat, great place) had rusted through and blew out. found all the brake lines are severely corroded in this area and need to be replaced. looks like gm used inferior metal brake lines in constructing the vehicle and located the anti-lock brake module in an area that gets severe exposure to the elements. the vehicle was totally rendered unsafe with the rupture of one brake line, which indicates the system as a whole is a faulty design. i was very luck to have been able to stop and not hit another vehicle. *tr
Complaint filed: 2021-10-01
Components: STRUCTURE
the contact owns a 2002 ford escape. the contact stated that while the vehicle was at the dealer, he was informed that the subframe was severely corroded. the vehicle was repaired under nhtsa campaign number 14v165000 (structure) however, the remedy failed to fix the vehicle. the manufacturer was notified of the failure. the approximate failure mileage was 177,000.
Complaint filed: 2016-01-06
Components: AIR BAGS
tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2020-11-09
Components: AIR BAGS
tl* takata recall. the contact owns a 1999 toyota cr-v. the contact received notification of nhtsa campaign number: 20v026000 (air bags) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that parts were not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2015-07-15
Components: AIR BAGS
tl* the contact owns a 2003 jeep liberty. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. ma 10/1 updated 12/28/2015*js