vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2017-08-09
Components: STRUCTURE,UNKNOWN OR OTHER
when the explorer was bought used in 2015 the cracks that are common in the glass lift gate cover panel did not exist. we purposely did not open the glass part of the lift gate to avoid cracking it. eventually it cracked on its own just from opening the full tailgate. then recently the lift gate latch keeper bolts/studs rusted to the point of failure behind the cracked panel and the glass lift gate released on its own. luckily the explorer was parked. however, the interior lights came on as a result. this drained my battery in this summer's heat. i had to purchase a new battery. to avoid this battery issue from happening again, i rigged the lift gate latch with zip ties through the holes to temporarily hold the lift gate shut. it won't hold long like this so i need to fix the attachment parts that rusted behind the glass and then the colored cover panel that is now badly cracked, the cracking of this very poorly designed and poor choice of material body part let water get behind it and hold there after it cracked like virtually all those on other explorers. this trapped water caused rust of the latch attachment studs behind it. ford's issuance of vsb's about this issue are proof they were fully aware of there bad material choice for this panel and i feel they should still be on the hook to repair and replace parts despite failure occurring after the vehicles warranty expiration, based on such a poorly designed and widespread tailgate issue that is later in the vehicle's life a safety issue, since the glass lift gate can open upon latch attachment bolt failure, due to rust.
Complaint filed: 2019-05-26
Components: SERVICE BRAKES
don't work
Complaint filed: 2014-03-29
Components: STRUCTURE
the dashboard on my acura tl 2005 cracked they did replace my dashboard with "good will". my paint started fading all over my car they would not do anything about the paint. the paint started fading at 95,000 miles. i have contacted acura's headquarters, sent letters pictures they said they will not do anything about it! the only reason they replaced my dashboard they said was to try to get my business! then they proceeded to say that because i only have owned 3 acuras i was not a loyal customer so they would not do anything about my paint! i had my car painted at a local business in town! i will file another complaint about my 2004 acura tl. that dashboard has so many cracks that i stopped counting. i sent pictures to headquarters but they said it was too old!!! *tr
Complaint filed: 2017-03-23
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2012 (na) suzuki v-strom. the contact received notification of nhtsa campaign number: 16v878000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2016-09-20
Components: STRUCTURE
vehicle frame is rusted so bad that my rear sway arm broke away from the frame on the passenger rear side. car is unsafe to drive due to the car bouncing all over the road due to the rusted frame.
Complaint filed: 2015-11-24
Components: SERVICE BRAKES
on multiple occasions when going to stop at a light or stop sign, no matter what speed, the brake pedal gives resistance, it sounds like there is grinding of metal, and the truck does not stop instead it slows down until it reaches the stop. i have replaced the whole braking system yet the problem still occurs. it is a problem with the anti-lock braking system very similar to the recall made on the 1998 isuzu rodeo.
Complaint filed: 2017-03-15
Components: STRUCTURE,ENGINE
tl* the contact owns a 2004 dodge durango. whenever it rained or snowed, water leaked into the inside of the vehicle through the hood. the water entered the motor and caused the vehicle to stall and the engine to shut off without warning. the check engine indicator illuminated. the contact took the vehicle to a certified mechanic who diagnosed that the water was leaking into the motor and the pistons, which caused them to fail. as a result, the motor needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 200,000.
Complaint filed: 2015-10-29
Components: STRUCTURE
tl* the contact owns a 2003 toyota 4runner. the contact stated that the subframe of the vehicle had excessive rust. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 62,000
Complaint filed: 2015-05-20
Components: POWER TRAIN
while decelerating onto highway from on ramp, the transmission seems to slip out of gear. this has happened several times. it's is a scary situation to lose power as you merge into highway. i coasted to brake down lane. i shifted back into park gear to reset, then back into drive gear to resume travel. this has happened two more times since. can be a dangerous in heavy traffic roadways.
Complaint filed: 2014-02-13
Components: STRUCTURE
while my 2004 tundra was in the dealers for a repair, the serviceman noticed a corrosion perforation in right front frame rail. i was informed that the vehicle would no longer past inspection unless a $10,000 frame replacement was done. this is a low mileage vehicle which was maintained according to manufacturer maintenance schedule. damage is due to manufacturing defect. *tr
Complaint filed: 2015-12-18
Components: STRUCTURE
frame is rotting out
Complaint filed: 2015-06-09
Components: SERVICE BRAKES
tl* the contact owns a 2003 ford windstar. after the vehicle was started, the abs warning light illuminated. the vehicle was taken to an independent mechanic, but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 130,000.
Complaint filed: 2014-10-03
Components: STRUCTURE
frame is rusted through. *tr
Complaint filed: 2016-10-31
Components: AIR BAGS
tl* the contact owned a 2001 jaguar s-type. while driving 45 mph, the contact's vehicle rear ended another vehicle. the air bags did not deploy. a police report was filed and there were no injuries. the vehicle was destroyed and towed to a towing facility. the failure mileage was unknown.
Complaint filed: 2016-02-06
Components: STRUCTURE
drivers side door does not open from inside or outside. the door does not work with key either. lock seems to working but door does not open. the car only has 60,000 miles on it. this is a very common problem with this car and should be a recall.
Complaint filed: 2024-01-15
Components: TIRES
the problem is with the firestone tempa spare t115/70 r14 spare tire. this tire came with the car when new, and has never been used. tire date of manufacture is 42 2000. i periodically check its air pressure, but it has never been out of the spare tire well. i checked the pressure 1 week ago, and found a large bulge in the tread, along with broken cords, both steel, and polyester (see photos). the inner tire liner has not ruptured, and the tire still holds air. one month ago i checked the pressure, and it looked completely normal. if i had a flat tire then, i would have put it on the car without hesitation. i suspect that it would have failed on the road leading to a possible disaster. my reason for alerting nhtsa is that i suspect there are many compact spare tires in people's trunks, in the same condition, just waiting to cause trouble. i brought it to a firestone store and they showed no interest in it. i have removed the tire from the steel wheel, and you are welcome to have it to inspect. i live about 25 miles south of chicago, il. when you look at the attached photos, numbers 1-3 show the tire on the steel wheel with the tire inflated, number 4 shows the tire deflated, and off the wheel.
Complaint filed: 2015-01-23
Components: ENGINE
tl* the contact owns a 2002 buick century. the contact stated that while driving approximately 30 mph, the engine seized. the vehicle was not able to be restarted. the vehicle was towed to the contacts home. the failure recurred numerous times. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown. the vin was unavailable.
Complaint filed: 2017-01-10
Components: AIR BAGS
tl* takata recall. the contact owned a 2003 honda odyssey. upon entering onto the highway the front driver and passenger side air bags deployed with force. the driver was unconscious when the failure occurred and was transported to a hospital. the driver sustained head injuries. one of the child passenger's teeth was knocked out from the impact, and a second child received stitches due to cuts and abrasions to the eyes. a police report was filed. the vehicle was towed to a yard and destroyed. the contact was not notified of nhtsa campaign number: 15v045000 (air bags). the manufacturer was later notified after the failure. the failure mileage was not available. updated 03/01/17*lj *cn
Complaint filed: 2014-12-03
Components: ELECTRICAL SYSTEM
found a crack on the driver side dashboard over the odometer. car was parked was never been in an accident before. *js
Complaint filed: 2014-08-11
Components: ELECTRICAL SYSTEM
blows fuse for dash lights and tail lights. *tr
Complaint filed: 2016-08-11
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
takata. everything has gone wrong with this car. please me call me. [xxx], brought the car new. gave to my daughter her name is [xxx] , her phone number is, [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-06-05
Components: STRUCTURE
i have a 2000 4runner with 144000 miles and the underside is rusting away. i now have holes in the frame. toyota has advised me try to repair or purchase something else because this vehicle is no longer safe to drive and will not pass virginia state inspection. i have 1994 toyota dlx pickup that has 372000 miles and the underside of it is in good shape.
Complaint filed: 2018-09-29
Components: ELECTRICAL SYSTEM
after starting my 2004 chevy trailblazer the gauges on the instrument panel did not work. but the abs, seat belt, break and check engine lights are on. the indicator for gears is out. the speedometer jumps so not always sure how fast i'm going. i have only owned this vehicle for a short time. but after some research i have discovered that this is a very common problem with this vehicle.
Complaint filed: 2015-07-13
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
tl* the contact owns a 2001 chevrolet tahoe. after removing the key from the ignition switch, the engine remained on. the vehicle would shut off several minutes after removing the key. the contact also stated that the abs warning light illuminated. the vehicle was taken to an independent mechanic where the failure was unable to be determined. the vehicle was not repaired. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 180,000.
Complaint filed: 2014-09-22
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 oldsmobile alero. the contact stated that while attempting to start the vehicle, the vehicle failed to start and the anti theft light warning light illuminated intermittently. after ten minutes, the contact was able to start the vehicle and the anti theft light turned off. the problem persisted. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 30,000.
Complaint filed: 2017-04-03
Components: ELECTRICAL SYSTEM
i recently found out my vehicle has an open recall regarding the possible leakage of the speed control deactivation switch, which could cause a fire whether the vehicle is running or not. the ford manufacturer's recall 09s09 and the nhtsa recall 09v399000. this is still an open recall.i contacted ford recall center today and they are refusing to remedy this hazardous recall due to the age of the recall and the age and miles of my vehicle. this is a safety issue and ford should fix it as bodily injury or even possible death could occur if this recall is not remedied. my vehicle is running properly for the moment but since this is a safety issue, ford motor co. should be required to fix it no matter the age of my vehicle.
Complaint filed: 2014-11-24
Components: ELECTRICAL SYSTEM
2004 chevrolet classic. vehicle would not start, replaced ignition lock cylinder and switch*cw
Complaint filed: 2017-02-25
Components: STRUCTURE
rear spring hangers rotted and failed and both sides of frame rusted bad.spare tire holder rusted rotted and broke letting spare tire and rear bumper to drop down. i caught it before it made it to the road.we were on the road when the right hand side came down.left side happened a year before the right side[estimate].
Complaint filed: 2014-12-30
Components: AIR BAGS
tl* the contact owns a 2003 cadillac deville. while driving 35 mph, the contact lost control of the vehicle and crashed into a wall. the air bags failed to deploy. a police report was filed and there were no injuries reported. the vehicle was towed to a dealer but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 71,000. updated 2/24/15*cnn updated 03/02/15*jb
Complaint filed: 2016-09-14
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 acura tl. when the gear shifter was in the drive position, the key fell out of the ignition. the vin was excluded from nhtsa campaign number: 05v025000 (electrical system). the manufacturer was notified. the vehicle was not repaired. the approximate failure mileage was 120,450.
Complaint filed: 2016-01-02
Components: POWER TRAIN
control module procedures ok. so if there is a programming procedure if it fails you have the nerve to then tell me your going to charge me 50 dollars to tell me the procedure let me calm down. your kidding right. that is the most ridiculous thing i think i've ever read.your an american company you owe your existence to the american public ok so maybe we should all tell you to take your [xxx] up product that you [xxx] and expect to charge us for your [xxx] and stuff it up your [xxx] seriously what kind of crap are you pulling ya know what im going to write a letter to the competitors and tell them what you told me on your web sight "we didn't build our product properly but we can tell you the procedure to fix it but hey um were gonna charge ya 50 bucks cause ah you trusted us to build a quality product and we didn't so give us more money to pay for our mistake and we will give you the procedure of how to fix it cause we don't give a [xxx] about our product just the money your foolish enough to pay for it"im sending it to dodge,chevy=maybe as consumers you will be forced to fix you product because ya know ya [xxx] and maybe you should pay us back for the crap you sold us information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-09-28
Components: STRUCTURE
2003 f150 paint on the hood is showing aluminum rust oxidation. requiring a new hood.
Complaint filed: 2019-01-16
Components: SERVICE BRAKES
vehicle brake pedal failed to stop vehicle. had to apply emergency brakes to stop vehicle. vehicle was in motion going about 30 mph. vehicle was on a state hwy. vehicle was going straight.
Complaint filed: 2014-04-26
Components: STRUCTURE
1999 honda odyssey. both of driver's and passenger's side sliding doors would not latch properly and could not be secured because both latches broke off . the driver side sliding door plastic latch cracked and broke, and the one on the passenger side sliding door broke off and detached. both sliding doors can not be secured. it was discovered because the passenger sliding door can not be closed, lead me to inspect the driver side sliding door, and it showed that the latch has been cracked and broke, but it is still in place. it allows the door to close but not latch properly. *tr
Complaint filed: 2017-07-06
Components: SERVICE BRAKES
calipers on front and rear wheels have locked up after sitting over winter. brakes over heated when vehicle was driven short distance in city. will need service at my location as i will not be able to take the vehicle to a service center
Complaint filed: 2015-08-09
Components: SERVICE BRAKES
the first issue i had was while on vacation in 2012 - i was driving approx. 25 mph and stepped on the brake to stop at a traffic signal. the pedal went to the floor and the brake light came on, and the vehicle lost what i estimate to be 80% of stopping power. this issue occurred intermittently for the next few months, always at low speeds, with a repair shop being unable to locate the problem. after several close calls, it was eventually traced to a corroded brake line in the front driver area of the vehicle only after the line ruptured completely and i missed going through the fence separating my yard from the neighbors by just inches. that line was replaced, but with a used part because the local dealer refused to sell an exact fit brake line and the mechanic was unable to duplicate the original part by hand. the brake fluid was always within the acceptable range, and the brake warning light came on only while the brakes were actively failing. it would turn off as soon as i took my foot off of the brake. fast forward to august 2015 - i'm coming to a stop in a driveway, and the pedal suddenly sinks completely to the floor, the brake light comes on, and the vehicle does not stop. the vehicle stopped after stepping on the emergency brake, and i checked the brake fluid. it was full. the problem this time was traced to a metal brake line in the drivers side rear section of the vehicle. this line is also heavily corroded and will need to be replaced. it was noted that the frame of the vehicle has very little to no rust and there is no rust to be found on the body or the rest of the vehicle. however, there are multiple places where all of the metal brake lines running through certain areas are heavily corroded. it has been determined that all of the brake lines in this vehicle will have to be replaced in the future to make it safe to drive again.
Complaint filed: 2020-02-06
Components: AIR BAGS
stirring-wheel airbags did not deploy on getting hit head-but on the passenger side did deploy but due to the defect stirring wheel airbag not deploying the driver to hit the windshield
Complaint filed: 2014-10-02
Components: ENGINE
tl* the contact owns a 2002 pontiac sunfire. while driving approximately 65 mph, the engine stalled and the track off warning indicator illuminated. the vehicle failed to restart after several attempts and was towed to an independent mechanic. the vehicle was not diagnosed or repaired. the vin was unavailable. the manufacturer was notified. the approximate failure mileage was 72,000.
Complaint filed: 2021-04-08
Components: STRUCTURE
toyota made garbage boxed in frames and now my truck won't pass inspection
Complaint filed: 2015-07-30
Components: STRUCTURE
tl* the contact owns a 2004 dodge ram 1500. the contact stated that the front driver and passenger side grip handles failed when pulled. the contact noticed that the screws that held the handles in place, which were inside plastic sleeves, were not strong enough when an occupant pulled themselves into the vehicle. the failure recurred multiple times. the vehicle was taken to the dealer and the handles were replaced. the failure recurred and the handles were replaced multiple times. the manufacturer was notified of the failure. the approximate failure mileage was 10,000.
Complaint filed: 2017-08-23
Components: STRUCTURE
the main right side frame support for the centerline skid plate/transmission rusted from the inside out. this resulted in almost dropping the skid plate and transmission while the vehicle was in motion. i would dearly love to know why jeep sold vehicles that begin rusting where it can't be found until catastrophic damage occurs.
Complaint filed: 2014-07-05
Components: SERVICE BRAKES
vehicle was parked in driveway and when i engaged the brake pedal to put car in reverse there was no resistance. pedal went to floor and the truck did not slow down when brake pedal pressure was repeatedly applied. *tr
Complaint filed: 2014-08-05
Components: SERVICE BRAKES
i was getting ready to brake my vehicle at a stop sign, as i applied the brake pedal it went straight to the floor. luckily i was able to apply the emergency brake to stop the truck. i only lived close by so i was able to get home without further incident. when i inspected the truck , brake fluid was all over my engine compartment and upon further inspection i could see my front driver's side steel brake line was rotted out. *tr
Complaint filed: 2014-08-21
Components: STRUCTURE
same dash warping problem as many others have posted. not holding my breath for a replacement though. *tr
Complaint filed: 2017-09-19
Components: UNKNOWN OR OTHER
was driving down the road and went to shift gears and the shifter lever arm broke off at the bottom.
Complaint filed: 2019-02-11
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
hazzard: intermittent head lamp operation (low and/or high beam cut-off) cause: unknown. safety issue: keeping the headlamps on while driving (dodge ram 1998.5 2500 4x4 quad cab slt; 5.9l 24v cummins diesel; 47re; stock (no fog lights); 170,000 miles). problem: headlamps (low and/or high beam), and occasionally, but not consistently the dashboard lights, cut-off intermittently - actuating the dashboard mounted headlamp switch (push-pull) restores the lights. trouble shooting/repairs (executed by a certified automotive repair facility): (1) checked multiple grounds (clean and tight); (2) checked fuses; (3) checked output from generator (steady - approx. 14.5 with "no load"; batteries - new 6/18); (4) checked circuits (verified continuity and resistance); (5) replaced steering column mounted multifunction switch; (6) replaced "headlamp/security" relay; (7) replaced headlamp/dashboard lighting combination switch (replaced 22 months ago (167,000) - original failed. note: dashboard above switch - warm to touch. (8) replaced headlamp bulbs (both). note: no diagnostic trouble codes set. next action: replacing the headlamp/dashboard combination switch again. oem replacement switch installed at approximately 167,000 miles may be malfunctioning. a visual inspection of the switch did not indicate signs of overheating. actuating the switch indicates normal operation. speculation: a "ccd bus communication error" is occurring; pulse from pcm (?) to headlamp circuit may not yield the level of resistance required resulting in the intermittent "cut-off". technical advice/guidance/assistance either directly from the manufacturer (fiat chrysler automotive), or through the dodge ram dealership network is required to correct this hazardous condition.
Complaint filed: 2014-07-23
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
tl* the contact owns a 1998 chevrolet blazer. the contact stated that the vehicle failed to start and would stall intermittently. in addition, the power door locks would lock and unlock and the windshield wipers activated independently while the vehicle was in motion. the contact further stated that the dimmer switch failed to work, which resulted in a lack of visibility when using the low beam headlights. the vin was excluded from nhtsa campaign number: 00v220000 (exterior lighting). the vehicle was not repaired or diagnosed. the manufacturer was notified. the approximate failure mileage was 127,000.
Complaint filed: 2014-10-28
Components: ELECTRICAL SYSTEM,AIR BAGS
vue stopped in parking lot other vehicle hit me head on vue air bags didnt deploy my saturn vue key was on floor fell out of ignition i was sent to hospital erie totaled my vue. *tr
Complaint filed: 2015-10-27
Components: AIR BAGS
tl* the contact owns a 2005 chevrolet colorado. the contact stated that while driving at 30 mph, the air bag warning light illuminated. the failure occurred constantly. the vehicle was taken to an independent mechanic where it was diagnosed that the camshaft sensor and the crankshaft sensor needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified of the failure. the failure mileage was 140,000.
Complaint filed: 2017-02-06
Components: STRUCTURE
there is a crack below my back window that causes lots of air to come in and also lots of water leaks and when it rains i have small children and the dealership is unable to work with me to get this repaired it gets very cold in there with all the cold air that comes in with my small children hopefully something can be done for the amount that we paid on this vehicle
Complaint filed: 2015-07-03
Components: ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
car electrical components don't work when car is started then begin working sometime after the car is running 5-15 minutes. gauges, radio, ac, fan, do not work and i am worried the airbags are also not working. i see many complaints about this issue on the internet (http://repairpal.com/no-start-due-to-failed-passlock-sensor-300). i see the recall for replacing keys but this is the ignition switch that is failing.
Complaint filed: 2023-05-23
Components: SUSPENSION
the contact owns a 2004 honda element. the contact stated while driving 45 mph, the rear trailing arm detached from the vehicle. the vehicle was not drivable. the contact towed the vehicle to her residence. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was approximately 201,000. the vin was not available.
Complaint filed: 2018-09-21
Components: ELECTRICAL SYSTEM,AIR BAGS,FUEL/PROPULSION SYSTEM
i contacted bmw of north america just recently regarding the airbag sensor problem since we keep spending money on this car since the first day we got it nothing but problems. i would like them to purchased this car back from me since all i had is money losses and aggravation with this vehicle.
Complaint filed: 2020-05-26
Components: STRUCTURE
frame is completely rusted out. the engine and transmission are strong but the frame is the weak link to this toyota. this vehicle will not pass inspection and will need to be scrapped. *tr
Complaint filed: 2014-06-09
Components: LATCHES/LOCKS/LINKAGES
tl* the contact owns a 2003 ford escape. the contact stated that the latches and locks on three of the doors were inoperable. the rear passenger side door was the only door that was operable. the manufacturer was notified. the approximate failure mileage was 145,000.
Complaint filed: 2016-03-03
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 dodge ram 1500. the contact received notification of nhtsa campaign number: 14v770000 (air bags) and 15v313000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2020-07-06
Components: AIR BAGS
tl* takata recall. the contact owns a 2002 acura mdx. the contact received notification of nhtsa campaign number: 20v027000 (air bags) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that the parts were not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2015-06-10
Components: AIR BAGS
tl* the contact owns a 2003 kia optima. the contact stated that the air bag warning indicator illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000.
Complaint filed: 2017-06-14
Components: AIR BAGS
feb 14, 2012, warning light appeared on panel. drove immediately to capitol auto service, 94-422 ukee street, waipahu, hi 96797 and spoke with owner, mr. fox to ask what problem was.(contact ph-(808) 676-1888. after inspection, it was determined the problem was the airbag and that it would need to be resolved in order to obtain upcoming safety inspection. after much difficulty, he was able to obtain an airbag which would solve the problem. invoice 2004, dated feb. 21, 2012. amount paid $948.90. to date, my vehicle is still not on recall list. i recently learned that takata had knowledge of the defective airbags 10 years ago and did not disclose this information. my claim is be reimbursed for those monies paid ($948.90) when vehicle should have been on the recall list and i needed to replace the airbag in order to obtain a safety check and be able to operate my vehicle on our roadway. i am able to email you a photo copy of the invoice using my cell phone if you require same. thank you.
Complaint filed: 2014-10-03
Components: SERVICE BRAKES
brake rotors are deeply pitted-not from rust-was unaware of the condition until i replaced brake pads @84000 miles. *tr
Complaint filed: 2014-11-08
Components: ELECTRICAL SYSTEM
ignition switch won't start engine. replaced switch and had no improvement. turning key several times may result in starting or not. there seems to be a delay in ignition when it does start. an on-line review shows i'm not the only one with this problem. i have safety concerns when i or my wife uses vehicle to shop and risks being subject to predators in parking lots when truck won't start. *tr
Complaint filed: 2018-06-18
Components: STRUCTURE
my van was in a parking lot. it was a clear humid 95 degree day. hadn't rained in days. the van hadn't been washed recently. i opened the rear liftgate manually, got in the van but it wouldn't close with the interior button in several attempts. it took 4 attempts to close it manually. this is the second time this happened. i didn't make note of the number of beeps emitted. the first time it happened, i didn't take note of the weather conditions, but the liftgate would only close after repeated manual attempts.
Complaint filed: 2019-09-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 nissan maxima. while driving approximately 40 mph, the contact smelled an electrical burning odor and various warning indicators illuminated on the instrument panel. the vehicle shut off completely and was pulled over to the side of the road as smoke appeared from the engine compartment. the contact then noticed flames. the contact was able to extinguish the fire with ice water she had inside the vehicle. an independent mechanic arrived at the scene and diagnosed that the alternator caught on fire. upon investigation, the contact discovered that the 1997 and 1998 models were included in nhtsa campaign number: 02v171000 (electrical system). although the contact's vehicle was a 1999, she found several complaints online and associated the failure with the recall. autonation nissan marietta (925 cobb pkwy se, marietta, ga 30060, 770-674-6081) was notified of the failure and informed the contact that the vin was not included in a recall. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 96,000. the vin was unknown.
Complaint filed: 2015-04-19
Components: ELECTRICAL SYSTEM
went to start cold and hit starter switch and the walmart battery blew up. i have photos. *tr
Complaint filed: 2015-03-27
Components: AIR BAGS
tl* the contact owns a 2003 jeep liberty. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to service the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Complaint filed: 2014-07-02
Components: ELECTRICAL SYSTEM
speedometer dropped to zero. stopped vehicle and restarted. speedometer started but wouldn't go above 35 mph. i had a gps speedometer on my phone and it was registering 55-60 mph and the vehicle speedometer would display 25-30. after a cool night it might work correctly for 4 or 5 miles then it either drops to zero or falls to the 10-25mph range. sometimes restarting the vehicle will get it to work again for a short time. when it is failing the needle drops below the 0 mph towards the mileage. when it seems to be working somewhat it stops at 0 mph or just above it. this should really be a recall ! thank you *tr
Complaint filed: 2023-11-29
Components: ELECTRICAL SYSTEM
mercedes sl600 bcm has electrical issues leading to a fire it is available for inspection. the car can burn down in a garage putting me and all others in or near the dwelling at risk. yes the problem has been confirmed independently. no bcm issues lead to red light on dash.
Complaint filed: 2018-08-22
Components: STRUCTURE
tl* the contact owns a 2000 toyota 4runner. while driving 70 mph, the rear driver's side trailing arm, which was connected to the frame of the vehicle, fractured. the contact was able to drive the vehicle home safely at a reduced speed. a representative from la crosse toyota (800 3rd st s, la crosse, wi 54601, (608) 793-7000) inspected the vehicle and took several pictures. the contact was informed that someone would be in touch with him. the vehicle was not repaired. the manufacturer was not notified. the approximate failure mileage was 211,000.
Complaint filed: 2019-10-22
Components: STRUCTURE
tl* the contact owns a 2004 toyota 4runner. while the vehicle was undergoing a routine alignment by an independent mechanic, it was noticed that the frame was corroded all the way through. the dealer and manufacturer were not contacted. the frame failure became worse. the contact referenced a nhtsa action number regarding the structure. the vehicle was not repaired. the failure mileage was approximately 137,000. *js
Complaint filed: 2014-09-18
Components: SERVICE BRAKES
on 09/18/2014 while driving in my driveway i applied the brakes and the peddle went nearly to the floor. i was only going 5-10 mph and was able to stop without hitting anything. i looked under the vehicle and observed a trail of fluid and a puddle of fluid under the vehicle at the leading edge of the drives door. inspection revealed the brake lines were rusted through. *tr
Complaint filed: 2015-09-06
Components: FUEL/PROPULSION SYSTEM
while inspecting my vehicle for fuel strap recall 11s21, it was noted that the frame of my f150 was rusted through at the location where the new strap would be installed. my ford dealer told me that they could not replace the recalled strap until the frame was repaired (at my expense). ford does not repair the frame under the recall, only replaces the strap. i feel that ford should do the frame repair as part of the recall, as the strap was less rusty than the frame. the straps, in my opinion, were of similar quality as the frame, only thinner metal. my truck has been very well maintained, but the undercarriage has been rusting excessively since new. i own much older ford vehicles with no such issue; my opinion is that ford sourced poor quality materials when building these model year trucks. i also have rust holes in the transmission dipstick tube and exhaust manifolds. no reason for this excessive corrosion, since i have been diligent about maintaining this truck. my 1982 ford van has no such issues, and it has not been cared for as well as this truck. thanks for your help.
Complaint filed: 2016-01-27
Components: SERVICE BRAKES
tl* the contact owns a 2001 ford f-150. while driving approximately 30 mph, the brake pedal traveled to the floorboard when it was depressed. the contact had to apply the emergency brake to stop the vehicle. the contact added brake fluid to the vehicle. after driving ten miles, the brake fluid leaked out. the manufacturer was notified. the approximate failure mileage was 200,000.
Complaint filed: 2014-08-29
Components: AIR BAGS
tl* the contact owns a 1999 ford f-150. while attempting to avoid hitting a deer, the driver lost control of the vehicle and crashed off the side of a 20 foot high bridge. the air bags failed to deploy. the driver sustained a minor head injury and received medical attention. a police report was filed. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the speed was unknown. the failure mileage was 150,000.
Complaint filed: 2014-08-08
Components: STRUCTURE
vehicle failed inspection in may 2014 due to excessive frame rust and perforation. the frame was rusted so badly that the service advisor at new rochelle toyota advised "due to excessive frame perforation do not let customer drive vehicle." *tr
Complaint filed: 2023-04-03
Components: UNKNOWN OR OTHER,VISIBILITY
while driving on the highway (i-75) in michigan on april 2, 2022 the sunroof exploded for no apparent reason.
Complaint filed: 2016-07-22
Components: SERVICE BRAKES
with 29, 000 miles on the coach and driving at 50 mph on a highway the front brakes heated up and then all braking failed. (pedal to the floor w/ no braking). had to be towed and replaced the whole front brakes, rotors, calipers, master cylinder and booster $5500.00 later and 11 days in a hotel w/ rental car
Complaint filed: 2014-03-08
Components: SERVICE BRAKES
i purchased this truck new in 1999 and have watched it rust away. why they didn't use better metal or even stainless steel. my brake lines have rusted so bad that one or more is leaking along frame rail underneath drivers seat. many other owners in this region seem to have same problems. i'm glad it was in my driveway when it became dangerous to drive. also the abs module stopped working and had to pull the 60 amp fuse to disconnect at 60,000 and truck now has 121,000 miles. gmc sierra 1500 4wd brake lines are rusting away what a shame. driveshaft going to rear axle is made of aluminum and looks brand new still. again stainless steel should have been used for important brake lines. just wonder how many accidents have occurred due to this problem. that is all and hope for a recall. *tr
Complaint filed: 2016-07-13
Components: SERVICE BRAKES
tl* the contact owns a 2004 mercedes-benz e320. while driving approximately 20 mph, the brake pedal was applied and failed without warning. the vehicle was pulled over into a parking lot and the emergency brake was applied to stop the vehicle. the vehicle was towed to an independent mechanic, but was not diagnosed. the vehicle was towed to the dealer where it was diagnosed that there was a brake failure the sbc/electro hydraulic brake system component, which needed to be replaced. the vehicle was not repaired. the approximate failure mileage was 39,000.
Complaint filed: 2015-12-15
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 toyota corolla. the contact received notification of nhtsa campaign number: 15v043000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2015-06-08
Components: STRUCTURE
tl* the contact owns a 1999 jeep wagoneer. the contact stated that the center of the frame between the two wheels was deteriorating to the point of being able to see the cracking and hole in the frame. the vehicle was repaired by the contact at his independent mechanic shop. the manufacturer was made aware of the failure. the approximate failure mileage was 131,000.
Complaint filed: 2024-09-09
Components: STRUCTURE
about 3 years ago, the passenger side of my door started randomly swinging open while i was driving. it was extremely dangerous and almost caused a serious accident the first time it happened. i spent over $1000 to get it fixed. now, i am 7 months pregnant and it is happening again to the drivers side door. i cannot even drive the car now, because it doesn’t latch at all when i shut the door. i have to figure out a way to keep it shut so i can take it to get fixed again. it was completely unwarranted both times, almost causing serious accidents. i have seen blog posts online of this same incident happening with the same car. this needs to be recalled immediately, and drivers shouldn’t have to pay top dollar (or their life) to fix an issue mercedes bad door locking mechanism created.
Complaint filed: 2015-06-29
Components: AIR BAGS
tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number: 15v046000 (air bags) exceeded a reasonable amount of time for repair. the status of the recall stated that a remedy was not available to remedy the recall. the contact's vin was associated with the recall on february 6, 2015. the dealer and manufacturer were not made aware of the failure. the vehicle could not be repaired. the contact had not experienced a failure.
Complaint filed: 2023-12-22
Components: EXTERIOR LIGHTING,SERVICE BRAKES
gg
Complaint filed: 2014-08-11
Components: AIR BAGS
tl* the contact owned a 2002 honda accord. the contact crashed the vehicle into a parked vehicle. the air bags failed to deploy. the contact sustained a skull fracture and was hospitalized. the vehicle was destroyed and a police report was filed. the manufacturer was not notified. the speed was unknown. the failure mileage was 122,000.
Complaint filed: 2020-09-09
Components: ELECTRICAL SYSTEM
the instrument cluster only works when it is really hot.
Complaint filed: 2015-12-04
Components: ENGINE
oil light and check engine light are coming on. took it to a mechanic to get it inspected he said it is loosing oil pressure due to oil pump failure there is no way to tell when or if the engine will seize up, but that it could be while driving on the interstate. some research showed that this is a major issue with the 2.7l v6 in the dodge intrepid. this is a major safety issue.
Complaint filed: 2014-05-13
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2001 saturn sl. the contact stated that the anti theft warning lamp illuminated and the vehicle failed to start. the vehicle was taken to an independent mechanic who stated that the ignition was defective and needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was 65,000 and the current mileage was 72,000.
Complaint filed: 2019-04-24
Components: AIR BAGS
air bag light staying on (stationary and in motion)
Complaint filed: 2018-08-16
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 subaru legacy. the contact received notification of nhtsa campaign number: 16v358000 (air bags). the vehicle was taken to suburban subaru (14 hartford turnpike, vernon, ct 06066, 860-406-7281) where the contact stated that the air bag was inspected, but was not replaced. approximately one month later, when the vehicle was started, the air bag indicator illuminated. the dealer was not called. the manufacturer was made aware of the failure and stated that the air bag illumination was unrelated to the recall. the vehicle was not repaired. the failure mileage was approximately 132,800.
Complaint filed: 2015-06-05
Components: STRUCTURE
tl* the contact owns a 2001 honda odyssey. while parked, the rear driver and passenger side doors failed to open. the contact stated that the rear driver and passenger side doors would not open if the vehicle's gear was in the drive position. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.
Complaint filed: 2015-07-16
Components: STRUCTURE
the body frame of my toyota is rusted and i was told by the dealership that toyota contacted the owners of the vehicles (effected years) to have the frames replaced. i have not be contacted by toyota about the rust and corrosion on my truck and the rust is very bad. i was told that if the frame cracks while driving, it's a major safety issue. please help!
Complaint filed: 2023-03-21
Components: ELECTRICAL SYSTEM,STRUCTURE
there has been intense rust and corrosion in the roof seams and welds. this has led to water leaks and damage to the interior of the vehicle. the integrity of the roof has been compromised, and i am concerned about the possibility of roof crush should there be an accident. not to mention the mold, rot and damage to the interior and electrical systems i have already suffered due to the defect. on february 3, 2023, i contacted the ford motors helpline and spoke to [xxx] (direct phone [xxx] ext [xxx]) to discuss the issue.[xxx] created a request for a buyback and assigned a case number of [xxx]. she also requested that i send photos to [xxx] and visit the local ford dealership so they could assess the vehicle and share the information with her. i was able to make an apt for feb 6,2023 @ 10:50 with [xxx] @ envision ford of oxnard. when i arrived for the assessment, [xxx] did one walk around the vehicle (he did not inspect the roof at all) and then said he couldn’t help me as he this was a ford issue, and they were a franchise. i contacted [xxx] with follow up from that meeting, as well as photos of the vehicle. about two weeks after this apt. [xxx] said the case was closed. i am extremely disappointed with how this case was handled, especially considering the significant investment i made in purchasing and maintaining it my vehicle. when i made the original investment i was told that the engine would last up to a million miles…but never imagined the body would be worthless at the 300,00 mark. there is so much damage to the roof that i currently keep my vehicle parked instead of using it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Complaint filed: 2022-05-02
Components: STRUCTURE
the contact owns a 2000 ford ranger. the contact stated that the entire subframe of the vehicle was corroded and was cracking and disintegrating. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 50,000.
Complaint filed: 2015-04-03
Components: AIR BAGS
tl* the contact owns a 2002 pontiac grand prix. when the vehicle was purchased by a previous owner, the air bags were not secured for the driver and front passenger side air bags. the contact was unable to determine when the air bags deployed and stated that the vehicle was purchased in that condition. the vehicle was taken in for an inspection and was not able to pass due to the failure. the vehicle was not diagnosed or repaired. the manufactuer was not notified of the failure. the failure mileage was not available.
Complaint filed: 2015-01-23
Components: SERVICE BRAKES
after running/driving my van for about 10 mins. the "abs" and the "brake" lights show up on my dashboard. my brakes make a screeching noise when i apply the brake and a grinding noise as well. my main concern is the safety of my family while i'm driving my van with them in it. please inform me of how to take care of these problems. thank you for your time. *tr
Complaint filed: 2015-12-30
Components: AIR BAGS
tl* takata recall. the contact owns a 2002 bmw 325xi. the contact received notification of nhtsa campaign number: 15v3178000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2017-03-09
Components: AIR BAGS
while driving on a straight road going 20-25 mph, my driver and passenger side/curtain airbags deployed for no reason. i pulled over and called my insurance company still confused as to why this happened. they informed me to call ford and report it and cut the airbag enough to see. with no luck on getting help from ford or my insurance company, i'm now dealing with failing inspection due to my airbag light. i feel this is a manufacturer problem as i haven't made any modifications to the vehicle.
Complaint filed: 2014-11-25
Components: SERVICE BRAKES
passenger side front brake caliper and hydraulic hose not working properly. had replaced caliper, hose and master cylinder. brakes still make noise, grinding when brakes are applied. i took back to have looked at twice, replaced hose again. over $500.00 in fixing and still not working right. replaced caliper and hose twice. *tr