vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2014-12-09
Components: SERVICE BRAKES
we have 10 kenworth trucks and the left front mudflap is designed without any protection to stop it from rubbing on the air tanks which are placed directly behind the mudflap. after time the mudflaps wear on the air tanks until they leak and or blowout causing immediate air loss which locks up all brakes with parking brake capability. this ends up in loss of control off vehicle. as these trucks get older more of them will fail. this is a common design for kenworth t800 trucks and someone should look into this before it causes a fatality. *tr
Complaint filed: 2015-09-18
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 chrysler pacifica. the contact attempted to illuminate the headlights, but the headlights failed to illuminate. the failure recurred multiple times. the vehicle was taken to a dealer and the mechanic replaced the tipm module. the manufacturer was not notified of the failure. the approximate failure mileage was 247,000.
Complaint filed: 2015-03-23
Components: AIR BAGS
tl*the contact owns a 2004 honda cr-v. the contact received notification of nhtsa campaign numbers: 14v351000 (air bags) 14v700000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Complaint filed: 2015-05-05
Components: AIR BAGS
tl* the contact owns a 2003 honda pilot. the contact received notification of nhtsa campaign number: 14v349000 (air bags), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2015-08-04
Components: AIR BAGS
tl* the contact owns a 2004 pontiac vibe. the contact received notification of nhtsa campaign number: 15v285000 (air bags) however, the part needed to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was not available.
Complaint filed: 2017-07-14
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 chevrolet malibu. the contact stated that the vehicle would not function after the key was shifted into the on position. the vehicle was towed to an unknown chevrolet dealer where it was diagnosed that the alarm system independently shut down the vehicle. the manufacturer was not notified of the failure. the failure mileage was approximately 150,000.
Complaint filed: 2020-02-17
Components: FUEL/PROPULSION SYSTEM
when i start my car the gas leaks out of the rear driver side onto the ground below the car.
Complaint filed: 2016-08-02
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 acura tl. the contact received notification of nhtsa campaign number: 15v320000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2014-12-31
Components: STRUCTURE
the dashboards on dodge trucks are clearly defective and a broken shard of the dash plastic lacerated my face when it came loose a flew through the cab of the truck from just normal wind turbulence with the winow open at freeway speed. *js
Complaint filed: 2019-12-16
Components: AIR BAGS
tl* the contact owned a 2002 chevrolet trailblazer. while driving and turning, the vehicle hydroplaned and struck a concrete wall head on. the vehicle then veered to the left and struck the center divider twice. the air bags did not deploy. the vehicle was totaled and towed. most of the damage was to the front end of the vehicle and the driver's door could not be closed. the driver sustained bruises where the seat was located. the driver was transported to the emergency room for medical attention. the driver's face was bruised and a cat scan was performed to determine if there were any broken bones, but the tests were negative. the driver also twisted her ankle and there was a little bit of swelling on her knee. a police report was filed. the manufacturer wanted to visit the contact's home to examine the vehicle and find out why the air bags did not deploy. the dealer was not contacted. the cause of the failure was not determined. the failure mileage was unknown.
Complaint filed: 2019-10-07
Components: SERVICE BRAKES
brake lines have rusted through and caused an extremely unsafe situation. while on a family vacation to the outer banks the brakes failed without warning. we were able to find a repair shop to look over the brake system after refilling the master cylinder with brake fluid. the repair shop found no issues with the brakes and said someone probably forgot to bleed the brakes after servicing them. since it was a recently purchased vehicle and we didn't know the history of work performed we thought this was possibly the issue. after driving another 50 miles or so the brakes failed again for the second time. this time my family and i were on the way to the state fair. i crawled under the vehicle and found one line to be completely ruptured and all others to be severely rusted. i now plan to replace all brake lines before the vehicle is used again. i own much older vehicles with brake lines in perfect shape. after doing a little research i found that chevrolet brake lines used in this model and year have had abnormally high brake line corrosion and failure compared to other vehicles manufactured during the same time period. i am wondering why this issue hasn't been brought to the publics attention and why no recall? the brake lines were obviously manufactured with inferior materials or workmanship or both. thanks
Complaint filed: 2015-10-20
Components: SERVICE BRAKES
seems that below 10 mph anti lock kicks in on dry pavement and makes truck hard to stop in motion on road
Complaint filed: 2015-06-24
Components: STRUCTURE
tl* the contact owns a 2004 toyota camry solara. the contact stated that the dashboard developed a crack on the passenger side. the vehicle was taken to the dealer, but was not repaired. the manufacturer was not aware of the failure. the failure mileage was 110,000. updated 09/03/15*lj updated 10/26/2017*cn
Complaint filed: 2015-08-03
Components: STRUCTURE
tl* the contact owns a 2004 toyota sienna. the contact stated that the rear passenger side sliding door could not be closed. in addition, the rear driver side door handle fractured when attempting to open the door. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 170,000.
Complaint filed: 2017-11-17
Components: AIR BAGS,SEATS
tl* the contact owned a 2001 toyota corolla. while driving 60 mph, another vehicle rear ended the contact's vehicle. the driver's seat detached and moved backwards. as a result, the contact could not reach the pedals. none of the air bags deployed. a police report was filed. the contact sustained a neck, head, and mid back injuries that required medical attention. the vehicle was not taken to the dealer. the vehicle was not diagnosed or repaired. the vehicle was destroyed and towed. the manufacturer was contacted at 800-331-4331 and stated that they would inspect the vehicle within five days. the contact was advised to keep the vehicle for 30 days and the manufacturer would contact their legal department. the approximate failure mileage was 118,000.
Complaint filed: 2015-08-04
Components: ELECTRICAL SYSTEM
i received notification from nhtsa of a recall for my dodge ram truck. i have tried since june 11, 2015 to make an appointment with crowne dodge of ventura, california and have received no response. i spent 30 minutes standing in line at the dealership services entrance and no live person came to inquire about my visit. i made an online appointment with crowne dodge and received an e-mail response they had received my appointment request. i feel this is just another attempt to ?dodge? the responsibility of a safety recall. 1996 dodge ram 1500 2wd slt [xxx] ignition switch and electrical wiring. recall information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr update 9/15/15*cw
Complaint filed: 2014-05-18
Components: ELECTRICAL SYSTEM
after starting the car there was no power to windows radio or ac also gauges for temperature and fuel did not work. *js
Complaint filed: 2015-12-03
Components: STRUCTURE
tl* the contact owns a 2002 ford escape. the contact stated that while driving at various speeds, the contact heard an abnormal noise coming from the vehicle. the vehicle was taken to the dealer where it was diagnosed that the sub frame had failed due to rust and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 150,000.
Complaint filed: 2018-06-25
Components: ENGINE
tl* the contact owns a 2003 nissan murano. while driving out of a parking lot at 10 mph and making a left turn, the vehicle stalled while depressing the accelerator pedal. the contact attempted to restart the vehicle numerous times, but was unsuccessful. the vehicle was towed to the contact's residence. the contact called mtn view nissan at (423) 756-1500 (located at 2100 south market street, chattanooga, tn 37408) and was awaiting a call back to schedule a diagnostic appointment. the contact stated that the same failure occurred in 2014. the manufacturer was not notified of the failure. the failure mileage was approximately 96,000.
Complaint filed: 2017-10-25
Components: STEERING
tl* the contact owns a 2005 chevrolet malibu classic. while driving 30 mph and turning the steering wheel to the left, the vehicle failed to turn. the contact stated that the steering wheel had to be turned several times in order for the vehicle to turn. there were no warning indicators illuminated. while driving to an independent mechanic, the power steering completely failed. the independent mechanic discovered that the rack and pinion was rusted and detached from the frame. the contact stated that the frame was replaced by the independent mechanic. the vehicle was not taken to a dealer for diagnostic testing or repairs. the manufacturer was notified of the failure and referred the contact to nhtsa since the vehicle was out of warranty. the failure mileage was approximately 153,000. *tt updated 9/12/18*jb
Complaint filed: 2014-11-06
Components: STRUCTURE
tl* the contact owns a 2004 gmc yukon denali. while driving approximately 5 mph, a loud noise emitted from the rear of the vehicle. the contact discovered that the spare tire that was located under the vehicle detached and fell to the ground. after inspecting the vehicle, the contact discovered that the assembly that secures the spare tire to the bottom of the vehicle failed. the manufacturer was notified of the failure, but no solution was offered. the failure mileage was 150,000.
Complaint filed: 2015-05-28
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 14v655000 (air bags); however, the parts needed to perform the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Complaint filed: 2016-10-13
Components: AIR BAGS
tl* the contact owns a 2005 cadillac escalade. the contact stated that the air bag warning indicator illuminated. the contact was advised that there was no recall related to the failure. the vehicle was not repaired. the failure mileage was 64,977.
Complaint filed: 2019-01-07
Components: ELECTRICAL SYSTEM
the smell of electircal fire and thick black smoke poored out the left side of my stearing colum. flames started to shoot out and enguffed my bmw to nothing!
Complaint filed: 2014-11-06
Components: STRUCTURE
i've been having problems with a leak in the roof. i always noticed a damp musty smell after it rained but never found anything other than rear sliding window was damp until after a heavy rain i made a sharp left and caught out of the corner of my eye water flying out of the sliding window track. i've tried looking to see where it was coming from but can't find the exact location. let me point out i never use the rear window. after months and yrs of frustration i siliconed the entire rear window and took off brake light and did that too but still getting water. i've read online its very common problem with no remedy yet. *tr
Complaint filed: 2016-10-05
Components: SERVICE BRAKES
tl* the contact owns a 2004 chevrolet express 2500. the contact stated that when the brakes were applied, the vehicle shook violently. the vehicle was taken to an independent mechanic where the brake pads and rotors were replaced; however, the failure continued. the contact had to apply extreme force to the brake pedal to ensure that the vehicle came to a complete stop. the vin was not included in nhtsa campaign numbers: 05v043000 (service brakes, hydraulic) and 04v045000 (service brakes, hydraulic). the manufacturer was not notified of the failure. the approximate failure mileage was 115,000.
Complaint filed: 2016-03-25
Components: AIR BAGS
takata inflators vin [xxx] 2003 bmw 325i kata inflators , hello , i'm [xxx] and i am very disappointed with bmw and its safety , i have been calling for my safety recall on the drivers side air bag on my bmw 325i 2003 since december of 2015, i was informed that the parts would be ready by spring, i have called several times and they change the date until the end of summer not giving a specific date , or hang up on my call. i think that if the vehicle has a recall it shouldn't be driven knowing that i'm risking my life or others lives . bmw has been rejecting the repair since early december . if then when will they repair ? and when will they provide me a transportation in the meanwhile? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-02-02
Components: AIR BAGS
vehicle has passenger side airbag. dash has indicator light stating "passenger airbag off". light comes on when passenger is in seat advising airbag is off. without seated passenger, light is out denoting airbag is on. it appears it is working the opposite of design. this happens while vehicle in motion or stationary. unit has always operated this way. ford/dealer would not repair under warranty or recall.
Complaint filed: 2020-07-25
Components: ELECTRICAL SYSTEM
when i took my car in 2015 to the paddock chevrolet dealership in kenmore ny, my battery was replaced. this caused the cd changer to no longer work. it is still not functioning, cds wont eject and all it does is make a clicking sound.
Complaint filed: 2018-01-12
Components: UNKNOWN OR OTHER
i have noticed an inordinate number of cars with led tail lights that the break and/or tail lights do not work. nothing specific for make or model but it is dangerous! i would really like to see if it is being checked out.
Complaint filed: 2017-07-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 buick lesabre. the contact stated that the dashboard fractured along the driver's side of the vehicle. the contact stated that the fracture had spread to the center of the dashboard. the contact was concerned that the fracture could impede visibility. neither the dealer nor manufacturer were contacted. the vehicle was not repaired. the approximate failure mileage was 98,000.
Complaint filed: 2014-11-19
Components: AIR BAGS
re: bmw airbag recall campaign 14v428 upon receiving the recall notice i immediately called my local dealer. bmw's authorized and franchised dealership (century bmw in grenville, sc ) informed me that bmw usa would contact us as parts became available. a month passed since receiving the initial nhtsa 14v428 notice (tanaka airbag) and i had no follow up. therefore, i called century bmw again this morning : this time they took my info and are ordering the parts. bmw may a have contingent liabilities as some people are most likely waiting for another notice from bmw usa; based on the dealers initial representations . recalls are never a pleasant experience but the risks associated with this safety defect merit serious action and follow-up as some owners were notified to wait for a 2nd notice from bmw usa.and none has come in 30+ days. i understand oems and tanaka are probably scrambling to get "good parts" but this "tactic" or error in misinforming owners is putting the public at risk. people have died because of this defect and owners are awaiting a 2nd notification that may never come. i am glad i followed-up myself. please force bmw to inform the public correctly on parts availability. bmw has the responsibility to contact registered owners. owners are presently waiting. misinformed and driving (literally) a ticking time bomb that can, and has, exploded and injured/killed people. *tr
Complaint filed: 2016-12-13
Components: AIR BAGS
takata recall: i received a recall notice in march 2016. the saab customer assistance center continues to tell me the airbag replacement is not available and "i should not worry because there have been no accidents with saab vehicles." however, i own other vehicles with the same recall, and those manufacturers have been able to obtain the replacement.
Complaint filed: 2014-10-06
Components: ELECTRICAL SYSTEM
driving slow down a block and smelled electrical fire smoke. the smoke got worse and darker and it was coming up from under my legs (i was driving). i pulled over, put my emergency blinkers on and turned off the engine. had a hard time getting my seat belt unbuckled, but finally got it off and jumped out of the car. the smoke got really bad and very rapidly the driver seat caught on fire. my brother was with me, he was out of the car as well, and he called the fire department. police and fire department arrived and put the fire out. the car was towed. if i hadn't gotten out of the car as fast as i did i would have caught on fire as well. *tr
Complaint filed: 2015-04-24
Components: SERVICE BRAKES
total braking system failure (including emergency brake) on my 2000 chevy suburban. the day before the incident occurred, i noticed the brake pedal going lower than usual when pressing on it. i checked the fluid reservoir and notice that it was almost empty. i then added fluid to the full line on reservoir and that seemed to solve the problem. next morning on my way to work, the brakes failed as i was approaching a busy intersection. the pedal went all the way to the floor as i was approaching the intersection at about 20 mph. i pressed hard on the emergency brake on a last failed attempt to stop the vehicle. i shifted to lower gears, reverse, and park without success. there was no traffic ahead on the intersection or traffic on the left or to the right approaching as i made a right turn. the suburban slowed down on its own to a safe speed where i could turn into a driveway off the busy road. i'm not sure what to do with this vehicle. the mechanic tells me that it will cost over 1000 to fix it. *tr
Complaint filed: 2014-03-27
Components: AIR BAGS
srs system not operating on passenger side. *tr
Complaint filed: 2015-02-05
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact received notification of nhtsa campaign number: 14v312000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 03/30/15*lj the consumer stated the vehicle was sold due to the lack of safety and repair. updated 6/23/2015*js
Complaint filed: 2016-06-23
Components: STRUCTURE
i reported to toyota (case 1606073163) and advised them of the rotted frame near the gas tank which was recalled. i purchased the vehicle 01/2016 and just found out about the problem when they tried to put the vehicle on the lift to replace the tires. toyota states the recall expired and would not repair or provide the chassis rails even if i absorb the labor and had them installed. the vehicle has low mileage and value but is unsafe and i cannot sell in this condition and toyota is indifferent saying too bad we can't help you.
Complaint filed: 2014-04-05
Components: SERVICE BRAKES
pedal went to the floor on exit ramp. no warning. truck went off road to avoid cars stopped at ramp end. *tr
Complaint filed: 2015-09-29
Components: STRUCTURE
got in my car and my boot literally went threw the floor in my driveway not on or anything !! this is dangerous nissan has a bulletin number ntb15-059 but will not pay to fix the issue they caused ??? insane a car shouldn't be doing this anymore where not in the 80s the metal shouldn't be rotted and so thin that in 10 years its shot like an 80s truck. if this happened in the back seats with my daughter what would the problem be then my child getting cut on rust and having possible health issues !!! this is dangerous and if i was driving i would have lost my foot . please make nissan fix this issue its getting way out of hand and sorry not all of us can afford new cars to replace this issue.
Complaint filed: 2014-10-07
Components: SERVICE BRAKES
every time the car is started, it beeps 3 times and then my abs and brake light flash on my dash for my entire car ride. *tr
Complaint filed: 2015-05-21
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1991 ford f-250. after the vehicle was parked, the contact noticed a strong fuel odor from the side of the vehicle. the contact noticed fuel pouring out of the opening of the tank that spilled onto the street and underneath another vehicle. the dealer stated that the fuel check valve in the pump unit was damaged, which caused the fuel to travel from one tank to the other and overflow. the vehicle was not repaired. the manufacturer was not informed of the failure. the approximate failure mileage was 137,000.
Complaint filed: 2018-05-16
Components: ELECTRICAL SYSTEM
my windows sporadically get stuck open, very difficult driving when the elements of the weather or not good. i've had to drive with the rain driving through my window. trying to hold a plastic bag in place so i did not get wet.
Complaint filed: 2015-08-24
Components: STRUCTURE
tl* the contact owns a 2003 mazda tribute. while driving at approximately 40 mph, the steering wheel veered to the right causing the vehicle to crash into a curb. a police report was not filed and there were no injuries reported. the vehicle was towed to a dealer where it was diagnosed that the front passenger side subframe fractured and needed to be replaced. the vehicle was not repaired. the vehicle was previously repaired under nhtsa campaign number: 14v174000 (structure) but the remedy failed to prevent the failure. the manufacturer was made aware of the failure. the failure mileage was approximately 91,800. ma 10/25/15 *cn
Complaint filed: 2022-12-02
Components: SEAT BELTS
we have had issues with our drivers side seatbelt since we purchased the vehicle new. first it had retraction issues, then the plastic stop button that keeps the buckle from sliding down failed, disintegrated. we asked the dealer to replace the belt which they refused to do. we have brought it to the dealer before, even generating a case number from honda, but honda refused to repair the belt. over the years it has gotten progressively worse, where the belt is seriously frayed, and there are retraction issues. in august 2022, i contacted our local dealer, piazza honda in springfield, pa. it took almost a month for them to take the car, make some photographs, and then to leave out of the notes that we had an ongoing retraction issue. two months later, honda corporate informed me that they are denying the claim for the defective seatbelt. the warranty as stated in the handbook states a lifetime warranty for seatbelts. all aspects of the car pass state of pa inspection requirements, all other aspects of the srs systems are fully functional, with the exception of the drivers seatbelt. we believe that honda's determination of non-liability is a ruse, a cynical attempt to exploit their customers in a critical safety component. we deserve a replacement seatbelt, and honda customers need to be reminded that honda is legally required to stand by the mandated lifetime warranty for seatbelts. we feel that our only recourse to request that your agency look into this issue, and remind honda of their responsibility. honda's unconscionable conduct should not be condoned, not tolerated. this is not the first time honda has tried to harm it's customers. the federal government forced honda to extend the warranty for its automatic transmissions, and repair defective ones. our vehicle suffered from the same transmission issue, but we fell just outside the extended warranty period. the cost of the part (honda 04818-s0x-a02zh) is quite high from honda, in excess of $667.73 without labor.
Complaint filed: 2014-11-07
Components: AIR BAGS
takata air bag light stays on and makes a ticking noise. *tr
Complaint filed: 2016-08-01
Components: STRUCTURE
the frame under my f150 is rusted through. i only have 81k miles on it and i don't understand why the frame is rusting so badly. it has already cost me 2,400 to have a certified welder replace some of the sections that were rusted out. i know just found another part of the frame that is rusted under the leaf spring. that is now going to cost me another $500.00.
Complaint filed: 2017-10-05
Components: SERVICE BRAKES
while driving at highway speed, traffic mounted up and cars vigorously applied braked. braked truck, which slowed at first, then pedal sank to floor and ceased to stop. emergency brake deployment performed remaining necessary stopping (just barely). inspection found badly rusted brake line ruptured near the passenger rear tire, as the metal line meets rubber. all lines badly rusted while little other underchassis shows any rust at all.
Complaint filed: 2014-11-04
Components: SERVICE BRAKES
approaching stop sign, brake pedal went to the floor without any braking. inspection identified corrosion through brake line tubing walls causing loss of pressure and fluid. massive system failure occured without warning. *tr
Complaint filed: 2014-08-07
Components: SERVICE BRAKES
rear brake line ruptured while braking for a highway exit. all the brake fluid leaked out when i attempted to pump the brakes to stop. i was able to use the emergency brake to come to a complete and safe stop. when i looked to find the problem, i found the rear brake line directly under the driver door was completely rusted and blown out. *tr
Complaint filed: 2014-12-11
Components: STRUCTURE
tl* the contact owns a 2002 toyota 4 runner. while driving approximately 45 mph, the contact lost control of the vehicle. the contact had to apply force to the brake pedal in order for the vehicle to come to a complete stop. the vehicle was taken to a dealer, who diagnosed that the trailing arm was corroded and that the entire frame needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 119,000. the vin was unavailable.
Complaint filed: 2016-10-04
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 ford ranger. the contact received a recall notification of nhtsa campaign number: 16v036000 (air bags), however the part to do the repair was not available. the contact stated that the manufacturer has exceeded the reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had mot experienced a failure. vin tool confirms parts not available.
Complaint filed: 2020-07-12
Components: STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
while i was traveling on the highway at 70 mph, the right front brake locked up momentarily and lurched the vehicle, the vsc and traction control light started flashing and a warning buzzer went off. after looking into things, there are known issues with the 2001 and 2002 toyota sequoia that cause this exact thing to happen to plenty of other people. i understand that there has already been an evaluation done on this matter and it was ruled that the severity of the issue does not warrant a recall. why there is no recall being issued on the multiple failure points in the vehicle's system and people are required to spend thousands of dollars in repairs for parts and labor when the manufacturer's design didn't last? i purchased this vehicle for my father to feel more safe in, and that is the last thing that he feels while driving it. i am now required to drive our affected vehicle and have to be constantly paying attention so that the abs system doesn't shoot me into another vehicle.
Complaint filed: 2018-12-25
Components: STRUCTURE
excessive frame rust i have a 2004 4runner that has so much life left except for the frame. the vehicle runs impeccably, but the frame, the very foundatiln on which it sits, is crumbling. the frame of my 4runner has rusted to the point where my mechanic recommended i replace the frame before towing anything with the vehicle. the driver side rear corner of the frame was completely gone (no 90 degree angle to the frame there - the whole corner had rusted away). my mechanic fabricated a new corner, but then told me he wouldn't tow even the smallest of trailers because he would expect the frame to be ripped off the car under any load. he showed me the rear-most section of frame extending from the left to right that the hitch sits against and it's falling apart as well, and then from the rear corners of the bumper, the first 18 inches of frame going towards the front of the vehicle are rusted through and separating. the cross-member near the rear of the vehicle is so fragile from rusting, i could tear if off with my bare hands. 1/3 of the way from the front of the vehicle heading toward the rear is another part of the frame that's rusted all the way through. the mechanic said if the frame isn't reinforced, it needs to be replaced in its entirety. no incident occurred because the vehicle was inspected before use, but if i hadn't inspected it and went through with my plans to give the car to a friend for him to tow a trailer with furniture from pa to ky, who knows what tragedy may have occurred.
Complaint filed: 2021-07-07
Components: AIR BAGS
takata recall. the contact owns a 1998 audi a4. the contact received notification of nhtsa campaign number: 20v056000 (air bags) however, the part to do the recall repair was unavailable. the contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2014-03-04
Components: ELECTRICAL SYSTEM
the abs and brake lights come on. the brakes have been checked and our mechanic informed us they are fine. the indicator lights come on once the car has warmed up or it is rainy or hot outside. this problem has been going on for approximately 3-4 years.
Complaint filed: 2014-11-05
Components: STRUCTURE
my dashboard is melting. the plastic is sticky and leaves a black film on anything that touches it including fingers and clothing. the black residue is very difficult to get off once it is on something. just washing hands multiple times with soap and water is not enough to remove it. *tr
Complaint filed: 2016-06-21
Components: SERVICE BRAKES
dealership: first class auto land, 4050 frankford ave philadelphia, pa 19124 first problem: the srs airbag light was on when i first purchased the car the dealership promised to fix it and never did. second problem: the power steering was faulty and the dealership fixed it, but i got a new error on my instrument panel. third problem: after getting the power steering problem fixed a warning light appeared saying warning esp malfunction visit service center. forth problem: i drove to work and got home park the car woke up the next day and my right front front air shock went on me. i called the dealership and the owner refused to repair it, so i went to a an authorized mercedes repair shop and they fixed it, out of pocket i paid $650.00 fifth problem: fifth problem: sbs brake system failed, my whole entire braking is not working, it was working perfectly and all of a sudden i parked my car to go into work, when i got off from work and started my car a huge red light flashed on my instrument panel, and my breaks would not work, i purchased the car on jan 18th 2016 the current date is june 16th 2016 i had the car less than 6 moths and drove it for 5,000 miles. i have hd video footage of my car getting towed away when the air shocks malfunctioned, i will have hd footage of the towing of my car now that my whole entire braking system is malfunctioning could someone help!, i'm willing to do an full report on the local news, this dealership must be stopped before someone losses their life, i was fortunate not to lose my life or risk the lives of others thus far.
Complaint filed: 2014-02-09
Components: SERVICE BRAKES
i have an 02 chevy tahoe with only 70,000 miles on it garage kept was driving down the road one day and brake pedal went right to the floor almost crashed brake fluid all over the floor we looked under the vehicle and it was total rust and corroded i called the dealer to see if there was a recall they said that this is a known problem and i said that it should be a recall i almost got killed we take care of our vehicles very well and garage kept i can't afford the price of the brake lines or the labor i think that this should be recalled immediately i have read all the testimonials i don't understand what is the hold up on the recall it should be done immediately. *tr
Complaint filed: 2015-01-04
Components: ELECTRICAL SYSTEM
my vehicle shuts down intermediately while driving and sometimes while turning it on and while sitting in a stationary position at a light . i would like to have a recall because i know many people who have been in accidents and i would not like to be one them. i spent $3000 for a shop to look at it and still they do not know what is wrong with it. i do not want my family or myself to get into a crash because of faulty equipment. at the least i would like an explanation for why this is happening so i can get it fixed properly. but otherwise a recall for these vehicles would be rea suing to my family and i. *tr
Complaint filed: 2014-04-09
Components: STRUCTURE
tl* the contact owns a 2004 ford escape. the contact stated that upon inspection, she was advised that the sub frame was completely covered with rust and had become detached from the vehicle. the vehicle was taken to a dealer where it was diagnosed that the entire rear sub frame needed to be replaced. the manufacturer was notified of the defect. the vehicle was not repaired. the approximate current and failure mileage was 180,000.
Complaint filed: 2015-01-20
Components: AIR BAGS
tl* the contact owns a 2005 bmw 325ci. the contact stated that the recall notice for nhtsa campaign number: 14v348000 (air bags) was received in november of 2014. the vehicle was serviced under the recall remedy but after the repairs, the middle section of the steering wheel that houses the air bag was bulging and protruding. the vehicle was taken back to the dealer who diagnosed that the steering column needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 69,000. the issue was resolved. updated 03/17/15*jb
Complaint filed: 2016-05-06
Components: SERVICE BRAKES
brake lines rusted out and burst leaving us with no brakes and unable to stop. almost in a collision, and left us stranded. two times this happened with two different brake lines bursting at low speed. luckily we weren't going fast.
Complaint filed: 2014-11-23
Components: SERVICE BRAKES
abs system failure . abs light remains on. *tr
Complaint filed: 2014-02-05
Components: AIR BAGS
tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number 12v527000 (air bags) and stated that the necessary part was unavailable to perform the repair. the contact was placed on a massive waiting list by the dealer. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Complaint filed: 2016-06-06
Components: SUSPENSION
this 2001 ford ranger truck's body and interior are perfect. the frame is totally rusted and no one wants to pass it for inspection because of the unsafe condition of the frame. i feel that i should be compensated by ford motor company. the truck has 103,000 highway miles and is mechanically perfect. i feel that ford motor company should either replace the entire frame of the truck or buy it back from me. this truck was my second vehicle and i need something done with it.
Complaint filed: 2019-09-16
Components: SERVICE BRAKES
hi there. have been a later owner of a '00 lx470 with roughly 250k miles. early on in my ownership-with the vehicle in motion and no prior warning- the abs light comes on and a loud beeping noise starts. within 5 minutes of driving, the brake pedal suddenly goes dead (pushes all the way to the floor), and i was forced to bring the car to a safe stop with the emergency brake. the current repair for this has been costly and difficult-with a professional shop inspection informing me that my master cylinder/actuator has failed. thankful no damage was caused to other vehicles. *tr
Complaint filed: 2019-01-04
Components: STRUCTURE
the frame on my 2004 4runner is badly rusted. there are rust holes where the cross member is welded to the frame therefore weakening the structure. this is a safety issue since there is no telling when that critical junction will break. another area of rust that causes great concern is on the front of the frame. the passenger side tow loop that was wielded to the frame has broken off with very little force. now what will happen if the 4runner is hit head-on. will the frame crumble like the frame is doing where the tow hook was located? the seams on the frame have some much rust that it is no longer safe for my wife and kids to drive.
Complaint filed: 2015-06-02
Components: ELECTRICAL SYSTEM
the off-road wiring harness box was replaced in 2012 by recall still having problem with this unit can not get it to work. toyota says only 1 yr warranty. also tail light bulb will not stay in place keeps falling out so you have no back up light or parking light when falls out. both have had recalls but still do not work. what are you suppose to do. thank you. *tr
Complaint filed: 2016-06-07
Components: SERVICE BRAKES
while driving in downtown city area, vehicle in motion, attempted to apply brakes and pedal went straight to floor almost causing an accident. there was no warning to loss of braking system. vehicle was brought to residence and reviewed. brake lines from master cylinder have suffered rust damage and caused a failure of the braking system. upon further review all brake lines on vehicle are exhibiting extreme corrosion to a system that should not be rusting.
Complaint filed: 2014-01-14
Components: AIR BAGS
during a recent snow storm, my wife and i decided to carpool to work in our subaru as it has 4 wheel drive. during that storm time we left our 2003 honda accord in the garage for about 5 days. around day three or four, we heard a loud notice in the garage but cold not find the cause. the next week, after the snow had melted, my wife drove the car to work and called me stating that something was hanging from the passenger seat and that the stitching was all ripped out on the passenger side of the passenger seat. when she got home i discovered that the thing hanging out of the seat was the srs side curtain airbag. the car has not been in an accident and there is no sign of any damage to the car. we have had an independent insurance adjuster and a honda dealership inspect the car. no one can figure out why the air bag "spontaneously deployed" or how it could have happened. to date, the insurance company has denied to cover the damage under our comprehensive plan and honda of america is trying to avoid financial for replacing the defective system. *tr
Complaint filed: 2014-10-09
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 cadillac cts. the contact received a notification for recall nhtsa campaign number: 14v394000 (electrical system). however, the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure.
Complaint filed: 2019-10-11
Components: SUSPENSION,UNKNOWN OR OTHER
i let my driver glass up in down my glass have cracked badly something gone on
Complaint filed: 2014-10-25
Components: STRUCTURE
dashboard cracks started to appear on the vehicle, which is garage kept. the cracks have continued to expand and branch out across the entire width of the dashboard. i fear that in an crash that the passenger airbag may malfunction given the structural weakness in the surrounding dash. *tr
Complaint filed: 2016-04-20
Components: AIR BAGS
tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2017-02-24
Components: STRUCTURE
tl* the contact owns a 2002 mini cooper. the contact stated that water was entering the vehicle from the sun roof, which caused the computer in the vehicle to get moist and not operate. the vehicle was taken to a dealer where it was diagnosed that the sun roof rubber connector needed to be repaired. the vehicle was repaired; however, the failure recurred. the manufacturer was notified of the failure. the approximate failure mileage was 118,000.
Complaint filed: 2015-10-29
Components: SERVICE BRAKES
brake pedal went to the floor with no braking action backing out of the drive (thankfully not driving down the highway). brake lines beneath the driver's side door were rusted and leaking fluid. gm parts person said it was a known issue and that they sell a brake line replacement set but had not issued a recall and did not cover the cost of parts or labor (why?).
Complaint filed: 2014-09-07
Components: SERVICE BRAKES
8/21/14- left work at 5pm, approaching an intersection to make a right turn, traveling approximately 20 mph, applied brakes and pedal went to the floor. safely turned, pulled off the road and stopped vehicle. found brake fluid pooling on the road under bed of pickup. found a badly rusted and blown out rear brake line. had truck towed home, replaced all of the brake lines with aftermarket stainless steel pre bent lines as every single one of them was rusted. i also had to replace both front calipers as they too were so rusted that the bleeder screws broke off as i tried to open them. total cost for me doing all of the repairs was over $500.00 how can gm consider this problem "normal routine maintenance" ? belt's ,hoses, lights, brake pads, they are normal routine maintenance items, not brake lines. *tr
Complaint filed: 2019-01-27
Components: ELECTRICAL SYSTEM
i have a 2005 malibu - that is a money pit- thier is a wiring ignition problem - my car is an intermittent starter - i've changed fuses- alternator - fuel pump- been told this and that - i'm a single female - and can't drive this car anywhere - it stops when ever it wants to - in order he middle of the road - or going to the grocery store aaa has retired my towing - i'm online reading and everybody has went through my he same - i called last week before having my car towed again - to see if thier has been a recall and i heard no- i had it towed - spent 320 dollars being told it was the alternator after going through 2 batteries - for the same thing - i just got my car back - went out to get some coffee - come out and the car won't start again - would someone call me about this - 214 755 -3606
Complaint filed: 2014-07-07
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 chrysler pt cruiser. the contact stated the airbag and the check light engine warning lights illuminated. the contact stated that the battery was replaced numerous times. the vehicle was taken to a mechanic where it was diagnosed that the electrical system needed to be repaired. the manufacturer was not made aware of the failure. the failure mileage was 84,000 and the current mileage was 100,000. the vin was not available.
Complaint filed: 2014-08-21
Components: ELECTRICAL SYSTEM
.the instrument cluster.tach, speedometer, gas gauge, have all malfunctioned.the tach stopped working all together in '09.the speedo has stopped ,.miss read speed which means that i have no idea how fast i'm going.the gas gauge is inaccurate.telling me that i have more fuel than i actually have.there is no one fuse, solenoid, or fix per instrument.i'm told the whole cluster must be replaced.$275 last time i checked.this has be brought up to my local dealership.this is "not" acceptable!!!.there should be individual "fixes' and not a "money making' situation for gm.!!! *tr
Complaint filed: 2015-08-06
Components: AIR BAGS
tl* the contact owns a 2002 jeep liberty. the contact stated that when the vehicle was started, the air bag warning indicator illuminated. the failure recurred each time the vehicle was started. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 150,000.updated 11/05/15 *bf
Complaint filed: 2015-06-14
Components: SERVICE BRAKES
corrosion in the brake lines caused a blowout of the brake lines and failure of the brakes.
Complaint filed: 2019-01-25
Components: AIR BAGS
this defect can affect the safe operation of the airbag system. until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. the key fob (if applicable), should also be removed from the key ring. general motors llc (gm) notified the agency on july 3, 2014, that they are recalling 5,877,718 model year 2000-2005 chevrolet impala and monte carlo, 1997-2003 chevrolet malibu, 2004-2005 malibu classic, 1999-2004 oldsmobile alero, 1998-2002 oldsmobile intrigue, 1999-2005 pontiac grand am and 2004-2008 pontiac grand prix vehicles. in these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.