vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2016-08-09
Components: SUSPENSION
tl* the contact owns a 2004 ford escape. while driving approximately 50 mph, the shock absorber entered the rear passenger side of the vehicle. the vehicle was taken to the dealer where it was diagnosed that the shock mount needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the vin was unknown. the approximate failure mileage was 103,000.
Complaint filed: 2019-10-16
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1997 buick park avenue. while driving, the contact noticed an odor of burning plastic. the contact noticed a little smoke coming from the rear driver's side panel. the contact coasted the vehicle over to the side of the road, turned off the rear defroster, disconnected the plug, removed the rear panel, and noticed that the electrical feed and module were melted. the vehicle was taken to bay ridge chevrolet (1575 86th st, brooklyn, ny 11228, (833) 452-1829) where it was diagnosed that part number: 25623688 (red radio antenna module), the ac (delco pt1183), and the rear window all needed to be replaced due to the connection. the vehicle was not repaired. the manufacturer was made aware of the failures and provided case number: 9-5585220430. the failure mileage was approximately 92,000.
Complaint filed: 2014-08-20
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
the problems started in 2006 and were very intermittent. there is an electrical issue with the instrument panel, lights, battery , and other unknown items. the dealer check the electrical system when it started, but could not find any problem. sometimes, while driving at night the lights went off, and i would have to pull off the road, check any fuses and relays, and then they would come back on. the next electrical issue was with the speedometer, which on a trip across to florida it would be erratic and indicate i was traveling over 120 miles an hour when my gps said i was driving at 65. after the warranty expired i have had issues with replacing multiple batteries which go dead every 4 or 5 days depending on usage. after the speedometer stopped working, each other instrument panel item worked on and off. this includes the gas tank gauge, the ammeter, the temperature gauge, tachometer, and the oil pressure gauge. they all worked on and off for the next 3 years, and now none of these very important instrument panel gauges have worked for over 2 years. i wonder if the electronics that effect the air bags would work if i ever have an accident. i have replaced many batteries, i still have to charge each one every 4 or 5 days or i cannot start the truck. i have checked online and there are thousands of trailblazer, and their related gm vehicles with the same problems. i hear that a recall was issued for the gmc-envoy which is the same related parts vehicle but there is not one for the trailblazer? i am dealing with these issues and hoping for the recall that we all have been waiting for. thank god i have a 97 toyota camry that runs well. i wish [xxx] would read this. i also have photos of the non-working instrument panel, and the 120mph speedometer. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-08-29
Components: AIR BAGS
takata recall i've been on the waiting list for almost a year at bmw san francisco. what is a "reasonable period of time" to wait for this repair?
Complaint filed: 2014-06-05
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
vehicle will on occasion not start and displays a flashing security light in the information center. if i wait 10 minutes the security light will go out and the car will start. dealer stated they could not diagnose as problem was intermittent and not reproducible. problem happened on occasion over next several years, all with same symptoms. each time met with the same dealer denial and lack of ability to reproduce the symptoms. this year the problem became frequent and turns out to be a defective passlock ii sensor or ignition switch. from reading this is a common problem but was never addressed or acknowledged by gm. paid $1500 for replacement of ignition switch and bcm at local chevy dealer, who acknowledged this is a common problem. *tr
Complaint filed: 2014-10-17
Components: SERVICE BRAKES
started vehicle and began driving on street. brake pedal went to the floor and brakes were not normal. stopped vehicle and saw large puddle of brake fluid under vehicle. had vehicle towed to repair shop and was told brake line rusted and all brake lines were corroded and that gm has had problems with this in many vehicles. fortunate that failure had not occurred at highway speeds. repair estimate was $3200 for replacement of brake lines and associated parts. *tr
Complaint filed: 2014-07-10
Components: SERVICE BRAKES
on wed, june 25th approximately 11:30 pm i had to stop quickly due a stop light changing on me and i felt my brake pedal get "squishy" when trying to stop. i verified this when i tried stopping at the next light and the pedal sunk even further and it took even longer to stop. by the time i got home my brakes were about useless for any speed over an idle as the pedal went all the way to the floorboards when pressed. luckily it was late at night and there were very few cars on the road, so i did not need to stop quickly. i then looked under my truck and found both of the brake lines heavily corroded/rusted in a spot just behind my front driver's side wheel. i had my wife press on the brake pedal while i was watching the lines and at least one of them had blown open and was squirting fluid. i subsequently had to get my truck towed to my mechanic as it was not drive-able. and to top it all off, the required parts had to be ordered directly from the dealer increasing my repair bill. and after talking with my mechanic, he stated that when he called the dealer for the parts, they knew exactly what was needed as they have had to do these same repairs numerous times. luckily this did not happen while my daughter was using my truck to haul her horses around as i do not think she would have been able to stop at all with that extra weight behind her trailer brakes or not. *tr
Complaint filed: 2015-06-26
Components: AIR BAGS
tl* the contact owns a 2002 toyota rav4. while driving at approximately 40 mph, another vehicle crashed head on into the contact's vehicle. the air bags failed to deploy. the contact and the passenger sustained arm and hand injuries and lacerations that required medical attention. the vehicle sustained extensive front end damage. a police report was filed. the manufacturer was not made aware of the failure. the approximate failure mileage was 38,000.
Complaint filed: 2014-05-30
Components: SERVICE BRAKES
took a trip of approximately 130 miles, driving my daughter and grandchildren in very hilly part of cincinnati, ohio. upon getting back home i noticed a oily spot on the driveway and got in my vehicle and the brake pedal went all the way to the floor. inspection of brakes showed a rusty brake line with hole. all lines show premature rusting. rest of vehicle shows little rust. *tr
Complaint filed: 2014-09-30
Components: STEERING
tl* the contact owns a 1993 ford econoline. the contact stated that while driving at 35 mph, the gear box fractured from the frame. in addition, the contact stated that the steering wheel seized. the vehicle was towed to the contacts residence. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate mileage was 110,000.
Complaint filed: 2019-12-17
Components: ELECTRICAL SYSTEM
have to use force to engage clutch to start vehicle. the vehicle was stationary with a trailer attached. unable to turn off vehicle when fueling due to probability that it would not start. tried jumper cables without success. after stomping clutch several times vehicle started.
Complaint filed: 2020-01-13
Components: AIR BAGS,SEAT BELTS
my airbags were recalled twice, then the sensor. now my transmission wen at 82,000 miles. when honda disagnosed the car before fixing the passenger airbag sensor, the code 61.10 came up - my airbag light continually goes on and off. honday refuses to fix the seatblet issue that is affecting the airbag light on driver's side. i already had five neck surgeries form my 1990 lexus 250 es the most dangerous of all airbags. honda refuses to repair the seat beat that is affecting the airbag and airbag lights. help
Complaint filed: 2017-01-12
Components: STRUCTURE
frame rusted into
Complaint filed: 2017-10-23
Components: STRUCTURE,WHEELS
tl* the contact owns a 1999 jeep wrangler. while changing the rear driver side tire, it was discovered that the spare tire hub was extremely corroded. the vehicle was not diagnosed or repaired. the local dealer was not contacted. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in any open recalls. no further assistance was provided. the failure mileage was approximately 25,001.
Complaint filed: 2015-08-11
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 pontiac grand am. when the vehicle was started, the starter malfunctioned and the service engine and security system lights illuminated. the vehicle was shut off and then restarted normally after ten minutes. the contact stated that the failure recurred several times. the vehicle was taken to a dealer, who diagnosed that the security system was faulty and needed to be replaced. the manufacturer was notified but the contact was referred back to the dealer. the vehicle was not repaired. the failure mileage was 76,191.
Complaint filed: 2015-11-14
Components: STRUCTURE
frame rotted even after getting coated by dealership. i reported to toyota that the frame was falling apart. they told me that is normal wear tear. the following week my spare tire completely rotted off causing me to lose control as i came off highway. thank god i only ended up running off the road. i have a 2003 highlander with 180000 miles still in great shape. this is not normal wear tear, it is dangerous toyota should take care of this. they new 2 years ago there was a problem with the frames told us that they would replace the frame if necessary but did not do what they promised.
Complaint filed: 2016-02-27
Components: SERVICE BRAKES
brake pedal was soft, could be pushed to the floor despite bleeding of the brake lines. replacing the master brake cylinder did not fix the problem whether driving or stationary. bleeding the abs modulator would temporarily improve braking, but turning the ignition on and off 6 times would introduce air into the abs modulator. replacing the abs modulator seemed to fix the problem.
Complaint filed: 2019-03-26
Components: AIR BAGS
"takata recall" my 2004 cadillac deville vin [xxx]. i was getting into my stationary vehicle at around 11:30pm. i was located in lynnfield, ma when the event occurred. the second i turned the engine over and hit the brake the driver side air bag deployed without any outside catalysts being a factor. i was abruptly hit by the driver side air bag right in my nose and mouth causing my neck to snap back. i was still in the driveway when my friend who was in his car parked in front of me heard the noise from the air bag and came to my aid. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-07-20
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
recall notice 99v305001 the turn signals wont cancel and wont stay on and the headlights stay on. i contacted the dealer and mitsubishi customer service 800 222-0037 and both say my car is not part of the recall. the turn signals don't work when the car is in motion and the headlights stay on when i parked and turned off the car.
Complaint filed: 2015-11-09
Components: AIR BAGS
tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. vin tool confirms parts not available. updated 1/12/16 *cn
Complaint filed: 2015-01-26
Components: STRUCTURE
tl*the contact owns a 1999 toyota 4runner. the contact stated that the frame had developed holes due to rust. the vehicle was taken to a dealer, where it was diagnosed that the frame was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and did not offer any assistance. the failure mileage was 107,871. updated 04/06/15*lj updated 6/25/2015 *js
Complaint filed: 2017-07-06
Components: STRUCTURE
frame rust recall. i was never notified of the recall for this vehicle. i talked with the customer service at the corporate office in california and it was confirmed that i never received any notice to my address. the upper level management denied my right to have the truck fixed. i have spent 1400.00 dollars to fix and keep the truck on the road safely. the recall ended early without notice. i have receipts from my dealership of the repair. it was brought to my attention when routine maintenance was being performed. that started my inquiry with toyota.
Complaint filed: 2017-09-30
Components: UNKNOWN OR OTHER
broken gear shifter
Complaint filed: 2014-07-12
Components: SERVICE BRAKES
i currently drive my nissan armada to work 3 times a week. on occasion the brake light would come on out of nowhere and as soon as i step on the brake a loud grinding and springing noise starts to take place. luckily i was able to slow down a bit and pull over. i turned off the car and after a minute i turned it back on and it was safe to drive again. this continuously happens and i'm afraid to drive it especially if my kids are inside the car. i see over 300 complaints and yet nothing has been done. we see all these gmc recalls, yet here we are with this armada in just about the same dangerous situation. *tr
Complaint filed: 2017-03-27
Components: SERVICE BRAKES
my mitsubishi montero limited started making a strange noise from under the dash while driving. one day while driving when i applied the brake the pedal went all the way to the floor. i did some research and found a recall for the brake hydraulic booster for this vehicle but my vin number is not showing a recall. when i contacted mitsubishi all they would say is it's not covered under the recall. i don't understand
Complaint filed: 2021-07-24
Components: STRUCTURE
when washing the truck i noticed a crack in the left rear frame just aft of the forward leaf spring shackle.vertical crack approx, 6" long and separating, frame severely rusted while the rest of the body has minimal rust.
Complaint filed: 2015-05-01
Components: AIR BAGS
i received a recall for airbags and mazda continues to tell me they don't have the parts and they don't have any idea when they will get parts for my car. i was told it will probably be a few more months. i have absolutely no faith that mazda will ever fix my car !! *tr
Complaint filed: 2016-04-18
Components: SUSPENSION
rear axle broke while my wife was driving with grandkids in the vehicle. both rear tires were rubbing on the inner body and tipped in. happened just after exiting freeway. lucky no one was injured.
Complaint filed: 2016-06-08
Components: STRUCTURE
tl* the contact owns a 2000 dodge ram 1500. the contact stated that the dashboard was deteriorating very badly. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 100,000.
Complaint filed: 2017-02-07
Components: SERVICE BRAKES
while coming towards an intersection, the car in front of me hit her brakes suddenly. i reacted by hitting me brakes and while i was slowing down my brake petal suddenly went all the way down to the floor. i was traveling approx 5-10 mph when i hit the vehicle in front of me. after moving our vehicles from the road, i discovered brake fluid dripping from under my engine. i inspected the brake fluid reservoir and the master cylinder. both looked normal. i got under the front of my truck and i could see brake fluid had been sprayed all over the lower front of the engine and front bumper. i could see that the brake lines were very rusty. before the accident there wasn't any indication that i was having problems with my brakes. i seems as though the brake line just failed. i was traveling on a local road in a straight line approx 30-35 mph when the accident occurred.
Complaint filed: 2018-12-14
Components: SUSPENSION,STRUCTURE
i took vehicle in for brake repair, the mechanic noted excessive frame rust and cautioned that it may be unsafe to continue to operate the vehicle with out remedy. recommended thousands of dollars worth of repair work. i am the second owner of the 4runner, but the suv spent most of its life in arizona, away from harsh winters and salted roads. loyal toyota customer, but very disappointing because i planned to keep this suv until it was vintage, but now i am afraid to drive it or sell it to someone else.
Complaint filed: 2021-04-28
Components: AIR BAGS
tl* the contact owns a 1998 audi a4. the contact received notification of nhtsa campaign number: 20v056000 (air bags) however, the part to do the recall repair was not yet available. a dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2020-07-01
Components: AIR BAGS
recall for honda odyssey airbag. manufacture has not produced/ manufacture part but recall issued???? i need this part and i need help to resolve this. *tr
Complaint filed: 2014-07-05
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
turns over but won't start. *tr
Complaint filed: 2020-01-28
Components: ELECTRICAL SYSTEM
the inside and outsides lights started going off by themselves. there was no smoke or burning smell. my husband was going too have it checked out on presidents day, but the truck burnt the day before. our insurance would not cover it due to normal wear and tear. so here we are out vehicle.
Complaint filed: 2015-04-27
Components: ELECTRICAL SYSTEM
2003 cadillac deville. consumer writes in regards to ignition switch recall parts installation issues. *smd the consumer would like to have the part sent to her, in order for her mechanic to install the part. the consumer stated she lives a long way from the nearest gm dealer. *jb
Complaint filed: 2022-09-07
Components: SERVICE BRAKES, HYDRAULIC
the contact owns a 2004 newmar kountry built on a 2004 workhorse w22 chassis. the contact stated while driving 70 mph, the brake pedal was depressed but failed to respond as needed. the contact was able to continue driving. the vehicle was taken to an independent mechanic on four occasions where the brake pads were replaced four times however, the failure persisted. the contact stated while driving on a wet road surface and attempting to make a stop at the stop sign, the vehicle slid into a ditch. the contact did not sustain any injuries. the contact was able to pull the rv out of the ditch with the assistance of a four-wheel drive vehicle. the contact’s friend, an independent mechanic, arrived at the scene and diagnosed that the brake calipers had seized, causing the brakes to overheat while driving. additionally, the independent mechanic diagnosed that the brake rotors needed to be replaced. the mechanic performed an unknown service on the brakes which allowed the contact to drive to his residence. however, the failure reoccurred and the brake pedal was smoking. the contact became aware that the vin was included in nhtsa campaign number: 09v110000 (service brakes, hydraulic). the manufacturer was notified of the failure and referred the contact to the dealer for assistance. the dealer informed the contact that they needed to verify that the manufacturer would cover the recall repair prior to assisting. the contact contacted other unknown dealers who declined to assist. the vehicle was not repaired. the failure mileage was approximately 30,000.
Complaint filed: 2015-10-15
Components: AIR BAGS
tl* the contact owns a 2004 dodge ram 2500. the contact received notification of nhtsa campaign numbers: 14v770000 (air bags) and 15v313000 (air bags) however, the parts needed to perform the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Complaint filed: 2021-11-30
Components: SERVICE BRAKES
brakes lines failed under truck do to rusted out lines
Complaint filed: 2018-10-04
Components: ELECTRICAL SYSTEM
8/31/18 in motion on a city street, the cabin filled with smoke (from a fire but no flame was seen) i had to open all windows to breath and see. my home was within sight so i drove to the middle of my lawn away from any building, the key would not turn, the car would not shut down. i as quickly as posable disconnected the battery to shut down.
Complaint filed: 2016-08-22
Components: STRUCTURE
hood paint and roof paint peeling up for the last 7 years. it started with small blistering and what appeared to be just a few knicks on the hood. however it quickly spread and the entire hood as well as roof are in need of a paint job due to rust. i am the original owner and have apps 129000 miles on it.
Complaint filed: 2018-05-06
Components: AIR BAGS
the airbag light is on.
Complaint filed: 2016-06-20
Components: ENGINE
tl* the contact owns a 2004 chevrolet tahoe. while driving 40 mph, the warning light illuminated a "low power mode" message. the contact stated that steam was emitting from under the hood. the contact pulled over to the side of the road and lifted the hood for the vehicle to cool off. the vehicle was towed to the dealer to be diagnosed. the contact stated that the cylinder head cracked around the oil drain holes. the vehicle was repaired. the approximate failure mileage was 115,000. updated 09/29/16*lj updated 06/15/18*jb
Complaint filed: 2014-06-01
Components: SERVICE BRAKES
brake failure without warning. brake lines rusted thru, loss of brake fluid, pumping will not help, and no warning until pedal reaches the floor. service center says all brake lines need to be replaced. *tr
Complaint filed: 2015-03-18
Components: AIR BAGS
tl* the contact owns a 2003 toyota matrix. the contact received notification of nhtsa campaign number: 14v312000 (air bags) and stated that the parts needed were not available. the dealer did not provide a specific date for when the parts would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Complaint filed: 2015-04-20
Components: ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
i was driving on the highway with my kids in the car when my car shutoff all of a sudden. i was not able to get it started and cars were whizzing by me . finally after several tries that seemed like forever, the car started and i took the first exit off the highway. then once i made it off the highway the car check engine light came on. i made it back home but the car would not start properly. it comes on and then shutoff or stays on for a few minutes and then makes a sound like its going to cutoff if you put it in gear. finally had the car checked and was told it was the camshaft/crankshaft sensors based on the codes. my family could have been killed if this would have happened during rush hour. something needs to be done. these parts seem to continuously go bad and endanger the safety of everyone. i have less than 70,000 miles on this car. *tr
Complaint filed: 2016-07-01
Components: AIR BAGS
tl* the contact owns a 2001 acura tl. while driving 50 mph, the air bag light remained illuminated. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the issue. the failure mileage was 90,000.
Complaint filed: 2014-06-30
Components: STRUCTURE
2 door latches and rear door will not open as the door handle will not spring back in place after opening. need to push in the handle on the outside after closing the door to be able to open the door again from the inside or the outside. *tr
Complaint filed: 2017-02-22
Components: STRUCTURE
opened tailgate glass while vehicle was parked in my driveway and it shifted to left and then the whole top came loose. and this could injury someone. the metal hinges the attach the glass to the vehicle are attached with a plastic or glue of some type that degenerates. if this occurs while diving the glass could detach and pose a safety issue. my understanding is that in 2005 gm redesigned the glass with bolts attaching it. many owners on gm forum have had this problem and it is difficult or impossible to safely fix it. i contacted gm support and they stated that i would have to take to a gm dealer and have fixed at my cost. i feel it should be a safety recall due to poor design.
Complaint filed: 2016-09-10
Components: ELECTRICAL SYSTEM
the engine wiring harness of my 1993 mercedes-benz 300sd has cracked insulation throughout and is beginning to short-circuit with the risk of causing dangerous engine malfunction and fire. i have read many reports of other mercedes-benz cars of the same age range 1992-1997 having the exact same defect "eco wiring". just look at any online forum or talk to any mercedes technician. this is a known issue with mercedes that they refuse to recall.
Complaint filed: 2015-04-01
Components: AIR BAGS
tl* the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2014-09-29
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 buick lacrosse. the contact received a recall notification for nhtsa campaign number: 14v355000 (electrical system); however, the part needed for the repair was unavailable. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 12/01/14*lj
Complaint filed: 2016-08-09
Components: SERVICE BRAKES
tl* the contact owns a 1997 georgie boy pursuit rv. while driving approximately 30 mph, the brakes failed without warning. the vehicle was towed to a mechanic. the master cylinder was replaced, but the failure recurred. the manufacturer was not notified. the vehicle was repaired. the vin was unknown. the approximate failure mileage was 26,000.
Complaint filed: 2015-02-23
Components: ELECTRICAL SYSTEM
tl*the contact owns a 2003 ford windstar. the contact stated that the exterior lights, turn signal lights, odometer and sliding doors failed without warning. also, the contact mentioned that the check engine light illuminated on the instrument panel. the vehicle was taken to the dealer. the technician diagnosed that the total intergraded power module failed. in addition, the contact stated that the anti-theft system failed. the manufacturer was made aware of the failure. the vehicle had not been repaired. the failure mileage was 200,000.
Complaint filed: 2015-12-22
Components: STRUCTURE
the underside of vehicle on the passenger and driver's side floorboard area has rusted through completely through to the inside carpeting. upon researching, it appears to be a common defect that nissan refuses to acknowledge. there is significant area of deterioration on both sides of underbody of vehicle.
Complaint filed: 2014-10-31
Components: STRUCTURE
vin [xxx] when i try and do a search with this vin number, this message appears: "an error occurred with your request. recall information for your vehicle is not available at this time. please contact nissan north america, inc. by phone at 1-800-647-7261 or go to their website http://www.nissanusa.com/apps/contactus?next=foote for recall information about your vehicle." nissan has "archived" this vin and will not activate so that i can do a vin search on this website or on nissan's website. i have requested that they re-activate this vin but they refuse to do so. can you persuade them to activate it? [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2017-12-18
Components: STRUCTURE
while driving the vehicle the driver noticed that the vehicle became shaky and was difficult to control nearly causing the driver to go off the road. driver took the vehicle to a local mechanic who, upon further inspection, discovered that the rear subframe had nearly rusted completely through. the vehicle is a 2003 with around 130,000 miles. the vehicle is used primarily to drive to and from work on paved highways. when researching the issue further, i noticed that there were multiple other owners of first generation nissan muranos who experienced similar issues, including one whose frame actually broke in half while driving (thankfully that did not happen in our case). the issue appears to relate to the frame and/or sealant on the frame corroding due to the salt used on the roads during the winter time in the northern us. our vehicle is driven in michigan. nissan conducted recalls for similar issues with other models (altima, pathfinder and infinity qx4) which shows this is not an isolated event. as such, i feel this issue is presents a serious safety risk to the driver, passengers and other motorists. i contacted nissan consumer affairs and was told that there was not recall and that i would need to take the vehicle to a nissan dealership for the repair and then submit a complaint which would be escalated to the regional team but, that they were unlikely to provide any support. however, as the car is currently inoperable, this is not possible so the repair will need to be done by the local, certified mechanic. if you need any further information, please let me know. i can be reached at [xxx] or by phone at [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2021-08-24
Components: SUSPENSION,STRUCTURE
the frame on the truck is rusted out with holes through it and the metal is rusted out along the entire frame. the truck vibrates when driving and when inspected by the dealer, kari toyota, they advised it is unsafe to drive as the frame could break entirely and cause an accident. report is attached. toyota was contacted on several occasions by kari toyota and myself in may and june of 2021. i had the vehicle in for repair of the frame rust issue on june 15, 2012 but clearly the work was not done properly as the rust issue continued until the vehicle is now undriveable. the vehicle has only 106,681 miles which is low for a typical toyota vehicle. toyota refuses to repair the vehicle even though i had followed up on my end by bringing it in for the recall repair. i requested a letter from toyota explaining why they won't cover the repairs and they refused to send one.
Complaint filed: 2015-09-04
Components: AIR BAGS
tl* the contact owns a 2004 dodge ram 1500. the contact stated that the air bag warning indicator illuminated. the contact received notification of nhtsa campaign numbers: 15v313000 (air bags) and 14v770000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 167,941.
Complaint filed: 2021-03-19
Components: SUSPENSION
the subframe is rusted near the rear control arm, there is a danger of the control arm separating which can result in a crash. the vehicle was stationary when i discovered this as i was attempting to jack the car up to change a tire.
Complaint filed: 2016-11-17
Components: SERVICE BRAKES
complete brake failure. avoided any collision. cost to repair $1,025.56. occured on a busy roundabout. needed to be towed to dealer for repair.
Complaint filed: 2014-09-25
Components: STEERING,ELECTRICAL SYSTEM
i went to take my vehicle for emissions test and oil change and when i went to move the gear shift from park to drive, it just dangled in the air. i found this totally unbelievable!!!!!, needless to say, my key was stuck in the ignition due to it being stuck in park. i had to have it towed and steering column replaced. then yesterday while having the brakes fixed and trying to have it test driven, the key was stuck in the ignition again and not able to move to the engine start position. this is ridiculous, it needs to be something done about this situation since this is at some point, cause an injury. fortunately, both times my vehicle was parked. but what if someone else isn't? please help us out. these are nice vehicles and this is giving them a bad rep. thank you. *tr
Complaint filed: 2014-11-10
Components: STRUCTURE
i was driving down the street when the frame broke, behind the cab where the back bed begins on the driver side. excessive rot all over frame. *tr
Complaint filed: 2014-02-28
Components: SEAT BELTS
a guy pulled out in front of me and to avoid hitting him i slammed on my brakes. my seatbelt never locked so i was thrown forward almost to the steering wheel then slammed backwards into my seat. now i have whiplash and a bone out of place in my neck up near my skull. i have an emergency room bill for severe headache and am having to pay a chiropractor to try to get it back in place to stop the headaches, if she can't with where it is i may need a surgery i can't afford since insurance won't pay for avoided accidents. if the seat belt had locked i would never have had my whole body thrown forward then backward and could have possibly avoided such a severe neck and back injury. *tr
Complaint filed: 2019-01-05
Components: STRUCTURE
the passenger car door will not open from inside or outside. locking mechanism does not engage and door remains stuck closed. this presents a safety issue for the passenger of the car. vehicle has been brought in for repair multiple times without any success for a permanent fix.
Complaint filed: 2015-03-01
Components: SERVICE BRAKES
i was driving my 2003 chevy silverado down the road and when i went to slow down my brake pedal went to the floor after getting pulled over into a parking lot i inspected the lines and saw that they all had busted and were all very rusty i took it to the mechanic and he stated it wasn't worth fixing due to the excessive rust on the frame and gas lines it would cost more than the truck was worth. *tr
Complaint filed: 2019-01-19
Components: STRUCTURE
rusted frame , looking very dangerous and not safe
Complaint filed: 2014-05-05
Components: SERVICE BRAKES
driving to work one day, a car in front of me suddenly stopped to turn left. i hit my brakes and felt a "pop" and the brake peddle went straight to the floor, no brakes. i was traveling about 55 mph so at that point, i am a 55 mph spear on wheels. i swerved to the right and drove across someone's driveway and through their yard. this weekend was the city wide garage sales, and thankfully, these folks were not having a sale in their driveway or yard, or else this could have been a terrible accident. the only rust issue with this truck is the brake lines and fuel lines. if your lines rust before your body rust, then i feel there is a serious design flaw. if it was something else rusting then it wouldn't be as big of a deal. but when you are talking brake lines, it is just a matter of time before this flaw causes another catastrophic brake failure, leading to an accident involving serious injury or death. a 10 year old truck should not have this problem. i have owned vehicles that were 15, 20 years old and have never had to replace brake lines. someone's life is worth so much more than a cheaply made brake line. *tr
Complaint filed: 2015-09-22
Components: FUEL SYSTEM, GASOLINE,STRUCTURE,ENGINE
the passat ignited in our driveway at 4:00 a.m. it had not been started/driven in a week. we woke to the sound of the tire bursting. there is a houston police department /arson case [xxx] - phone [xxx]. inspector [xxx]. he said the ignition area of the car was the start of the fire. i think he was arson department. the car was totaled. we are lucky we did not loose our house and neighbor's if we had not heard the tire blow. i am not exactly sure of the mileage but know it was low for the year and think it was below 90,000.updated 05/02/16 *bf information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2014-07-24
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 chevrolet malibu. the contact stated the vehicle failed to start when the key was inserted into the ignition. the contact mentioned that several attempts had to be made before the vehicle started and the theft system warning light illuminated intermittently. the problem recurred multiple times. the vehicle was taken to an independent mechanic. the technician diagnosed that the ignition switch malfunctioned causing the electronic chip in key lost communication with the electronic module control. the vehicle was not repaired. the manufacturer was notified of the failure. the manufacture informed the contact that the vehicle was not included in any recalls regarding the failure. the approximate failure mileage was 40,000. the vin was unavailable.
Complaint filed: 2017-07-17
Components: STRUCTURE
i purchased a 2002 kia sportage in february of 2017, after driving it for a couple months it all the sudden started rocking side to side uncontrollably while driving. when looking at the car we noticed the whole frame is rusted and falling apart. this is a huge safety problem, especially when it was being used to transport my children.
Complaint filed: 2014-08-28
Components: ELECTRICAL SYSTEM
2004 chevrolet classic. consumer writes in regards to ignition switches problems. *smd the consumer stated the key would not turn in the ignition, and the key would get stuck. *jb
Complaint filed: 2018-04-08
Components: AIR BAGS,SERVICE BRAKES
takata inflators pasanger sit dosent sense theres a person on the sit airbag is off all the time even when driving and there's a adult heavy person on the sit i've tried several friends heavy persons and it's always off even when driving any speed . rear brakes don't work properly when driving in regular street 25 milles suddenly emergency light turns on and back breaks sound like they are loose and don't stop car had to turn car off in the middle of street and then turn it on to reset brakes and then it works fine for a day or 2 or a week not sure when but its very often
Complaint filed: 2017-10-29
Components: AIR BAGS
it shows a three letter srs i don't remember i went to mymerchanichesaid something is wrong with the airbag it is showing about a month or more red light can you call me at [xxx] for a free recall i received a letter but i don't remember the address where i want for free couple of years ago please let me know the address for a free recall for them to fix my airbag. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2019-11-14
Components: AIR BAGS
tl* the contact owns a 2004 pontiac vibe. the contact received recall notices for nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. an unknown dealer was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2014-04-05
Components: SERVICE BRAKES
whenever the car has been parked in sub-zero temperatures for a minimum of three hours, the check valve in the brake booster vacuum hose will freeze in place and results in no power assist braking. the first application of the brakes would be normal as there was residual vacuum in the booster. additional application of the brakes would have no power assist at all. multiple pumps of the brake pedal would be required to break loose the check valve and restore normal braking. this car was new to me in 2013 and i was unaware of this defect. the first few times it happened to me, i went through stop signs not knowing that i had no power assist brakes. now that i know what to expect- before putting the car into gear, i would test the brake pedal at least three times. when the check valve is frozen, i would feel normal pedal pressure the first time then the pedal would go hard the second time. i would then have to depress the pedal multiple times until i felt the check valve break free and normal pedal pressure was restored. *tr
Complaint filed: 2015-11-02
Components: STRUCTURE
my 89 year old mother bought a 2002 ford focus from laurel auto in boswell and when she went to get it inspected was told the frame (unibody) is rusted so badly that it cannot be repaired. there are holes all through it. she paid $5,000 and has only had the car 1 year. was there a recall on 2002 ford focus frames? the garage states they have never seen a frame in such bad shap.
Complaint filed: 2018-05-11
Components: STRUCTURE
the frame is rotting away.the bed is about to fly off,and i fear the rear bumper,and spare is also.the truck is still running good,but i am very hesitent about using it.
Complaint filed: 2015-02-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 chevrolet aveo. while starting the vehicle, smoke emitted from the vents and cd player without warning. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 88,000. updated 5/5/15*cn updated 10/23/2015 *js
Complaint filed: 2014-05-22
Components: ENGINE
my son received a vehicle recall from gm on his buick regal for potential compartment fire. he brought the car into a local dealership to have the recall work completed. approximately three weeks later on april 12th my son drove his car 15miles to work and notice immediately after getting out of the car smoke coming from under his hood. he raised the hood and saw fire on his engine. he immediately dropped the hood down and called the fire department. *tr
Complaint filed: 2020-07-23
Components: AIR BAGS
i accident on 7/23/2020 only right passenger air bag deployed. the car was hit on the drivers side and car was totaled. the air bags were replaced by honda mechanic for recall for airbags on 8/31/19.
Complaint filed: 2014-04-16
Components: ENGINE
after a rain storm where the 04 durango was parked slightly downhill i attempted to start the vehicle and heard a horrid sound as if metal parts were flying around in the engine. looked under the vehicle and found small pieces of metal on the ground. eventually found a hole in the block and after doing some research online i found that this is a common problem. i called chrysler and they would not help as the vehicle is out of warranty. *tt
Complaint filed: 2015-09-21
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact stated that the recall notice for nhtsa campaign number: 15v285000 (air bags) was received in june of 2014 and nhtsa campaign number: 15v043000 (air bags) was received in january of 2015. after contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the vin was not available. the contact had not experienced a failure.
Complaint filed: 2017-08-14
Components: SERVICE BRAKES
tl* the contact owns a 2003 mercedes-benz e500. while driving, the red brake warning indicator illuminated and a "decrease braking" message appeared. when attempting to apply the brakes, the brake pedal traveled to the floorboard. the contact pulled over and turned off the vehicle. approximately five minutes later, the vehicle was restarted and functioned normally. the contact stated that the warning indicator remained illuminated and the brakes performed at a slower rate. the dealer and manufacturer were not contacted. the vehcle was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 04v296000 (service brakes, hydraulic), however, the vin was not included. the approximate failure mileage was 100,000.
Complaint filed: 2017-03-15
Components: AIR BAGS
passenger airbag occupant sensor/module is faulty. after a while, the mat kinks, bends, or folds. due to this it loses connection and triggers a "service airbag soon", disabling the airbag system until the problem is fixed. this is the same problem as in nhtsa recall 10v644000, but for some reason my car is not covered. it requires replacement with the same gm part number (19124390).
Complaint filed: 2015-05-02
Components: SERVICE BRAKES
while driving on the highway, the brake light on the dash came on. i drove 20 miles to my house and had soft brakes upon arrival. the brake fluid reservoir was empty and brake fluid was leaking from under the drivers position beneath the cab. the leak was coming from a bundle of brake lines next to the frame. *tr
Complaint filed: 2023-09-25
Components: STRUCTURE
i want to bring attention to the a fatal flaw designed into toyota truck frames. i understand toyota denied my claim and i am out of luck with the repairs on my truck. however it is morally responsible for me to bring awareness to this deadly issue. since most owners don't know they have a problem until the frame breaks, it is worth raising awareness to save human life. this is not a cosmetic issue, its a life or death issue for the consumer. the frame on my truck is completely rusted. in 2013, a toyota dealership did a frame inspection on my 2003 truck per the recall notice to the previous owner. toyota had a safety recall for a two step frame replacement for 12 years. the inspection noted an excessive amount of corrosion and rust on the frame components. in 2014, another toyota dealership decided to spray a sealer over the rust instead of replacing the frame. the sealer trapped moisture and accelerated the oxidation process. this made the problem worse and the rust spread and destroyed the metal to a point its not repairable or safe to drive. the frame of the truck is only 20 years old and was garage kept. however it was operated in a cold climate where salt is applied to the roadways. after filing a several cases with toyota us i was told its the consumers responsibility and the case was denied. me and the previous owner did follow the guidelines set forth by the safety frame recall. since toyota worked on the frame during the time of the recall they should be held responsible for any liability to human life. now that these vehicle are starting to age we will start see fatalities on our roadways that will be directly linked to bad frame design. crumple zones and vehicle safety systems are not effective when the structure they are built upon are defective. i have attached pictures and dealer paperwork for review.
Complaint filed: 2018-02-03
Components: ELECTRICAL SYSTEM
the fuse box is burning because some cables are too small and according to the mechanics, it is something extremely common but according to me, it is not supposed to happen.
Complaint filed: 2014-09-16
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 buick lacrosse. the contact received notification of nhtsa campaign number: 14v355000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Complaint filed: 2023-05-18
Components: UNKNOWN OR OTHER,ENGINE,VISIBILITY/WIPER
belt under hood keeps falling off and or breaking car seizes up and locks up almost crashed a few times also engine problems smokes a lot wipers don’t work windows won’t go down also transmission jerks when driving