vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2014-08-18
Components: STRUCTURE
tl* the contact owns a 2004 jeep liberty. the contact stated that while driving at approximately 5 mph, the front passenger's side bumper detached. the vehicle was towed to the contact's home. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 199,701.
Complaint filed: 2018-05-31
Components: ENGINE
tl* the contact owned a 2003 pontiac grand prix. the contact stated that the vehicle caught fire while parked. the fire was extinguished by the contact. a police report was not filed. the failure was not diagnosed by a dealer or independent mechanic. the contact researched the vin online and found nhtsa campaign number: 15v701000 (engine and engine cooling). the manufacturer was not contacted. the failure mileage was approximately 106,000.
Complaint filed: 2020-03-13
Components: ENGINE
like many other 2002 camrys, i have a stripped threads for the head bolts in the 2.4l engine; this repair is expensive. toyota issued a service bulletin describing the repair. google 'toyota bulletin t-sb-0015-11' to read more. toyota should be made to replace this engine.
Complaint filed: 2016-06-22
Components: ELECTRICAL SYSTEM
this is the second time that we have had an ignition switch failure on this 1996 honda odyssey. it will sometimes start, with some jiggling of the key, or will not start at all. it has cut out while driving, a dangerous situation, especially when carrying children. at this point, it will not start at all. how often do we need to replace this? honda odysseys of this year were subject to recall for this very problem in australia, japan, and china. why not here? china, in this instance, has more concern for safety than the obsessively safety-oriented usa.
Complaint filed: 2014-03-03
Components: SERVICE BRAKES
a service brake booster light came on randomly one day with a buzz in the brake pedal. i took it in for service at the dealer who had $600 worth of service done to reprogram the computer and lube the 4wd components in my 2003 gmc sierra 1500 to keep my truck running great. however, just a few days later i was coming to a stop and my brake pedal went to the floor, the emergency brake light came on with a service brake system light. i drove another 20 miles back to the same dealer at about 15mph so i could jam the brakes to stop. they told me i needed $1700 to run all new brake lines.i just put new brake lines in my 2003 buick regal so the truck is going to sit in my driveway in hopes of a recall. this is ridiculous. if i had needed to stop in an emergency, i would not have been able to do so in time. *tr
Complaint filed: 2014-11-06
Components: POWER TRAIN
tl* the contact owns a 2002 honda accord. while driving at an unknown speed, the clutch pedal sank to the floorboard. the vehicle was merged to the side of the road before it completely stalled. the vehicle was taken to the dealer. the technician replaced the clutch slave cylinder. however, the failure occurred multiple times. after the third failure, the vehicle was taken back to the dealer where the master cylinder was replaced. the manufacturer was not made aware of the failure. the failure mileage was 92,728.
Complaint filed: 2018-04-11
Components: SERVICE BRAKES
takata recall. my car's break lights went on, as well as the abs and vsc warning lights. strange noises are coming from inside the hood of the car due to that. i also feel like my car does not break properly.
Complaint filed: 2014-03-24
Components: STRUCTURE,FUEL/PROPULSION SYSTEM
tl* the contact owns a 2002 dodge ram 2500. the contact stated that the dash board was cracked and was starting to collapse. also, the contact mentioned that the left fuel pump would intermittently fail and cause the vehicle to independently decelerate. the vehicle was taken to the dealer where the technician diagnosed that the dash board, fuel tank and injector pump needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 92,000.
Complaint filed: 2019-06-15
Components: STRUCTURE
hvac dripping into right frame horn causing severe rust affecting steering linkage, and loss of vehicle control. no appropriate drain tube to route moisture away from frame was installed at the factory. very dangerous!
Complaint filed: 2015-08-02
Components: STEERING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
i bought the 1997 bmw 528i off lease. it was my second bmw. the prior bmw had virtually no problems. i guess the second one had to make up for the first one. if i only had a nickle for every time i wished i hadn't traded for the second one. 1. the first problem occurred immediately, the engine overheated and i had to have it towed to a bmw dealership. this was to happen several times over the next year and a half. whenever i drove the car i had to keep one eye on the engine temperature at all times (it would heat up very fast). the bmw dealership mechanics couldn't solve the problem even though they charged me over $2,000. well, that and a couple of boldface lies ended my relationship with that dealership. 2. the second problem occurred in roughly the same time frame. as i was driving along one day the steering wheel started moving in and out repetitively and wouldn't stop along with my seat (it had nothing to do with the memory switches in the door). this occurred several times also. 3. the radio (fm) and cd player quit immediately along with the sun roof. i am an engineer and i have managed to fix some of the problems myself but i am ashamed to relate my experience with the bmw dealerships here, as well as some other auto-repair facilities. oh, i might add that none of my five children, who are all engineers or doctors, own a bmw and i'm sure none of their kids (15) will either.
Complaint filed: 2015-02-12
Components: SERVICE BRAKES
attempted to stop vehicle, brakes failed (later found to be due to corrosion) crashed into garage. *tr
Complaint filed: 2015-06-03
Components: ELECTRICAL SYSTEM
2000 oldsmobile intrigue. consumer writes in regards to vehicle shut-off while driving and airbags never deployed. *smd the consumer stated he was driving on a flat street, when the vehicle shut off. he went off the road and hit a wall. the consumer stated he had several keys on his key ring. *jb
Complaint filed: 2016-12-28
Components: AIR BAGS
we are trying to find out if the installed part 19259297: n-module kit (14865-k) is defective. we had this part replaced twice - once on 7/25/14 at 42,943 miles, and, again on 10/11/16 at 46,589 miles. although the part does not appear to be under a current recall for our vin number, perhaps someone needs to review it since we've had to replace it twice within a little over a two-year period. we've contacted cadillac directly and they are not willing to research the safety or adequacy of this part. we had the part replace at steve foley cadillac (northbrook, il). *tr
Complaint filed: 2015-01-14
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 saturn vue. the contact stated that the key released out of the ignition while the vehicle was in motion on several occasions. the contact stated that the failure was progressing. the vehicle was not diagnosed. the contact was not included in nhtsa campaign id number: 14v490000 (electrical system). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 75,000.
Complaint filed: 2017-04-07
Components: STRUCTURE
back window exploded - no contact - not moving. it was parked on the side of the road, nice day, no more then +5.
Complaint filed: 2023-07-21
Components: SERVICE BRAKES, HYDRAULIC
bought replacement brake pads from rockauto 07/08/2023 9:06pm order 244457897 that are supposed to be bosch bsh bc702 ceramic. what arrived is unbranded, unnumbered tag torn off the box with no identifiers at all. all brake pads used should have numbers to identify street legal for use but these have nothing on them, the box, anything. unsafe if cannot identify use. rockauto wants me to pay for return for their mistake, but bigger problem is that unknown pads are being sent out by rockauto. i still have unopened set if interested.
Complaint filed: 2017-10-18
Components: SERVICE BRAKES
oem brakes
Complaint filed: 2014-06-24
Components: ELECTRICAL SYSTEM
parked my truck in the driveway tonight and shut it off. the mirrors went crazy, and the radio would not shut off. after a few minutes i started the truck and shut it back off. the radio went off. since owning the truck, which is not very long, i have had the power seats readjust themselves, by them selves, and it felt like it was crushing me. i am a big man and i prefer that no one adjust my seats, as i have them just right for me. this truck and its wiring/electrical system are problematic. so sorry i bought it now. *tr
Complaint filed: 2023-05-11
Components: STRUCTURE
the subframe is rotting out and i’m feeling unsafe driving it
Complaint filed: 2014-08-15
Components: SERVICE BRAKES
the brake line ruptured on my 2004 gmc sierra 1500 pick up truck - inspected by a certified mechanic, all remaining lines need to be change due to corrosion. *tr
Complaint filed: 2018-10-22
Components: SERVICE BRAKES
3 times now while driving my brakes have failed. brakes have gotten hot and overheated. can smell a burning smell. abs lights come on. brake pedal goes to the floor and will not stop. only way to stop is to shift vehicle to low gear and apply emergency brake which has taken an extremely long time with narrow misses. on time while driving down a windy road. another time in stop and go traffic and just after the brakes smelled of burning. by the time i pulled over smoke was coming out of the front brakes. i lifted the front wheels off of the ground and the wheels would not turn. i cracked open a brake line and the fluid was boiling. i replaced the front brakes and calipers also both front abs sensors. recently for the third time i lost brakes after traffic, a burning smell occurred and brakes went to the floor again this time coming front the rear brakes. also the abs light came on. please help. also the brake master cylinder has been replaced.
Complaint filed: 2014-04-23
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 oldsmobile alero the contact stated that the key could be removed from the ignition while the vehicle was on and in any gear. the failure recurred over a period of two months. the vehicle was taken to the dealer, who indicated that the ignition switch would need to be replaced. there was a recall under nhtsa campaign id number 14v047000 (air bags, electrical system) however, the vehicle was not included. the vehicle was not repaired. the manufacturer was notified of the defect. the approximate failure mileage was 173,988.
Complaint filed: 2019-02-20
Components: ELECTRICAL SYSTEM
when putting the key in the ignition the key will not turn and start the car. it will not start after pulling the key out of the ignition. i am pregnant expecting a baby. this is a safety hazard for me and my baby. if i go into labor and need to leave to the hospital i cannot risk the car will not start because the key won't turn the ignition on.
Complaint filed: 2014-04-16
Components: SERVICE BRAKES
brakes completely failed without any warning or warning light. brake pedal went to the floor with no brakes response. rolled to a stop going up a hill. car was towed to the local dealer, who told us the brake lines had corroded and failed. second time the brake lines failed in two years. *tt
Complaint filed: 2014-10-06
Components: SERVICE BRAKES
after stopping quickly the broke pedal went to the floor and no longer had any resistance. the braking power was greatly reduced and appeared that only the rear brakes were functioning. *tr
Complaint filed: 2018-05-23
Components: STRUCTURE
tl* the contact owns a 2001 toyota tacoma. while the vehicle was undergoing service to change the timing belt, the independent mechanic was unable to be place the vehicle on a lift. the mechanic stated that the frame was so rotted that it could fracture. the independent mechanic advised the contact to call a toyota dealer and the manufacturer to determine their guidelines. a dealer was not contacted. the manufacturer was notified of the failure and the contact was waiting on a response to determine their recommended solution. the vehicle was not diagnosed or repaired. the manufacturer issued 21 tsbs for the structure, but there was no recall on the vehicle pertaining to the frame. the failure mileage was not available. *ln
Complaint filed: 2017-05-02
Components: SUSPENSION
my car is involved in the recall 10v436000 buy back program but the dealers as well as honda itself will not follow the nhtsa guide lines they are making excuses and lying to me about responsibility this car has 111,000 miles on it and should last a very long time but the frame is completely rusted and cannot be driven and the electrical problems are all over because of the frame movement . i believe that there are other recalls on this vehicle but honda refuses to take responsibility for anything.
Complaint filed: 2024-07-11
Components: AIR BAGS
was involved in a motor vehicle crash and airbags did not deploy properly
Complaint filed: 2019-12-16
Components: STRUCTURE
went to get a oil change for my car at an auto repair shop and the tech showed me the rust on the sub frame, especially around the rear mount. the rust went through the frame and there is a big hole around the driver side rear mount. i was told this happened to some other honda pilot.
Complaint filed: 2014-02-28
Components: AIR BAGS
dear sir/madam: this concerns the m35 recall relating to the jeep grand cherokee (2003 in my case). yesterday, 2-26-14, the dealership supposedly performed the fix to resolve the issue with the airbag system. this was the 3rd time that i had made an appointment after they had presumably gotten the parts needed to do the job. the previous 2 times, in march and september 2013, after getting to the dealership and considerable waiting, i ended being told that they could not perform the service because they did not have the parts-'prior to march 2013, they said not to know what parts were needed. the problem i have is that the airbag warning light is still on and they refused to fix it alleging that the recall did not provide for that. i found this illogical. on the one hand, i believe the warning light comes on when there is a problem with the airbag system and, on the other hand, they are telling me that they have now fixed the problem with the airbag system. around the time chrysler jeep informed of the problem, my airbag warning light turned on. it took contacts over a year's time with the dealership to finally have them "correct"' the problem and i am now left wondering if it has indeed been corrected. i would appreciate it if someone were to look into this. *tr
Complaint filed: 2016-01-25
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 chevrolet monte carlo. the contact stated that the vehicle was repaired under nhtsa campaign number: 14v400000 (electrical system); however, it took several attempts to start the vehicle. the failure recurred on several occasions. months later, the vehicle would no longer start. the contact called a locksmith to unlock the ignition switch. the ignition was unlocked; however, it took several attempts to start the vehicle. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the failure mileage was unknown. the contact also received notification of nhtsa campaign number: 15v201000 (engine and engine cooling); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure pertaining to the engine recall. vin tool confirms parts not available.
Complaint filed: 2014-06-12
Components: AIR BAGS
tl * the contact owns a 1998 buick century. the contact stated that the driver side air bag was starting to detach from the steering wheel. the vehicle was taken to a dealer. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 144,000 and the current mileage was 162,000.
Complaint filed: 2022-08-28
Components: STRUCTURE
this complaint is in regards to the 2003 acura model tl, which is made by honda and seems to have a notorious car frame rust/rot problem due to designing the ac compressor drain line to dump water directly onto the cars front subframe/engine cradle causing it/them to be compromised to a serious extent that could lead to major injury and or death if not spotted and dealt with. all complaints clearly indicate the problem is on the right/passenger side of certain hondas and acuras in the early 2000's. there is no major issues in regards to driver side frame rott. how is that? because it's a problem created by a variable located there and that is explained here in this complaint. by the grace of god, i had a sway bar link issue making a ticking noise and asked my mechanic to get it onto the lift a take a look. he told me that i should, "drive it home, park it and start looking for another car. put it this way, if you were to hit a bad pothole you could have been in a serious situation." honda has had an innumerable amt of complaints regarding the same issue and it should have been recalled and redirected the drain line, and ppl suffering this issue should have been compensated for the repair (if even possible to do). i will attach photos if permitted to show the extent of the rust on the front frame of the vehicle. sad nobody has done anything to remedy this. disgusting.
Complaint filed: 2015-05-02
Components: STRUCTURE
this complaint is about my 2003 ford ranger edge 4x4 that has 70,000 miles on it . my truck looks great but i just found out that my frame is gone an i can't believe that this could happen its so far gone ( rusted away ) . i have been online an have found that i'm not the ( only one ) with a ranger that still looks great that is rusted away like mine , toyota stepped up an took care of it's customer's i'm sure they got a push to do it . by o d i . ford needs to step up an fix this for us ranger owner .i will have to park my truck an wait to hear if your department can help us buyer's of american products. *tr
Complaint filed: 2018-06-22
Components: STRUCTURE
i am the original owner of 04 v8 4runner sport and it just passed the 200,000 mile mark. the suv runs great still, but the frame is rusting out so bad that it is becoming dangerous to drive. we had to weld a patch for the radiator support and the front tow/tie down hook broke off, the entire frame is rotting out from the inside out. there are holes in the frame.this is an known issue for toyota and don't know why they didn't recall the 4runner when they recalled the other toyotas of the same year. i would like to be part of a class action lawsuit. i have 2 other trucks 1988 f250 and 2004 f550 that have no rusted out holes in the frames only surface rust. so it isn't just because i live in ny.
Complaint filed: 2024-09-11
Components: AIR BAGS
the contact owns a 2000 chevrolet silverado 1500. the contact received notification of nhtsa campaign number: 02v178000 (air bags); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2020-05-25
Components: SERVICE BRAKES
my suburban has 43,700 miles, and the anti-lock brake system has not worked for several years. i checked with the local chevrolet dealership, and they said that the system is unrepairable, the only thing they can recommend is to pull the fuse and disable the abs system entirely. i checked with the local parts store, and they tell me that the ebcm- electronic brake control module- was the model kh310, manufactured by kelsey-hayes, and it is no longer available. further, that there are no used, repaired or remanufactured units available. i checked the internet, again, there are no units available anywhere, no one manufactures a replacement, in fact that model, the kh 310, is "unrepairable." yet i'm pretty sure there are literally hundreds of thousands of these suburbans still on the road today, many which have non-functioning and now totally unrepairable abs brakes. it is a heavy vehicle- weighs about 5,300 pounds, and with its four wheel drive is often used in the winter, esp in snowy places like wi where i live. i feel it is dangerous, perhaps even irresponsible, to say to the owners of all these vehicles; "sorry, we can't fix it, you'll just have to pull the fuse and go without abs." i would like to see the government tell gm, or kelsey-hayes, that at the least they need to make a compatible repair unit available for sale. if i leave the fuse plugged in, the "abs" warning light goes off, but the truck wants to roll through a stop light since the abs releases the brakes, erroneously thinking the truck is skidding, and you have to quickly jam hard on the brake pedal to make the truck stop, and hope that the extra two feet you roll doesn't send you into the rear bumper of the car in front of you. my father gerhard is giving me this very truck because he has become afraid to drive it.
Complaint filed: 2015-10-06
Components: SERVICE BRAKES
tl* the contact owns a 2002 dodge ram 3500. the vehicle was hitched to a 2015 pj gooseneck trailer. while driving approximately 35 mph in rainy weather conditions, the brake pedal was engaged and the attached vehicle failed to slow down. the vehicle was taken to the dealer where it was diagnosed that the rear passenger hydraulic line fractured from the brake caliper. the contact replaced the hydraulic line himself. nine days later, the vehicle was repaired and the front driver hydraulic line separated from the brake caliper. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was not applicable.
Complaint filed: 2014-10-22
Components: AIR BAGS
honda currently has a recall on 2002-2004 odyssey driver-side air bag for vehicles purchased or registered in "high relative humidity" states (nhtsa recall 14v-351). my '03 odyssey is purchased and registered in illinois and not included. however, the vehicle is currently driven by my daughter who is attending college in state of alabama, one of the "high relative humidity" states included in the recall, for quite some time now. i called the american honda to discuss about the situation and they did not want to include my vehicle even though it's operated in those affected states. i'm writing to you to express my concerns about the ways this recall is handled. this recall is climate-related safety issue. any owner who can show proof of operations in those affected region should be allowed and be included in the recall, like my case presented. i'd appreciate your investigation into this matter and make honda to expand the recall to include vehicles that's "operated" in those states, not just "purchased" or "registered". sincerely. *tr
Complaint filed: 2015-01-03
Components: STRUCTURE
my dashboard is falling apart, sometimes bits of plastic come out of the vents,im not sure if this can damage electrical components ,but my hvac is already acting up ,i've called dodge and they say its cosmetic , but if iget hit with plastic wile im driving it could be interesting to say the least. *tr
Complaint filed: 2015-12-31
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 jeep liberty. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2015-04-21
Components: STRUCTURE
tl* the contact owns a 2003 toyota tacoma. while driving at various speeds attempting to make a turn, a clicking noise emitted from under the vehicle. the vehicle was taken to an independent mechanic. the technician diagnosed that the body mounts were corroded and needed replacement. the contact also stated that the vehicle was repaired previously under a manufacturer recall for corrosive preventive maintenance. the manufacturer was notified of the failure. the vehicle was not repaired. the nhtsa campaign number was unknown. the approximate failure mileage was 146,000.
Complaint filed: 2015-11-04
Components: STRUCTURE
frame has badly corroded. toyota has recognized the defect in these vehicles and received compensation from their frame supplier, and has extended warranty to 15 yrs unlimited miles. previous owner brought vehicle to white river junction toyota (vt), and they inspected it and made record of rotting, but did not see need to treat it or replace it per toyota's own program guidelines. now frame has completely rotted through and toyota is saying it is too late to be replaced under the program. even though it is still well within the 15 yr warranty period. they are refusing to honor their warranty. i don't know if the vehicle is safe to drive. internet is replete with thousands of similar complaints.
Complaint filed: 2014-02-14
Components: STRUCTURE
tl* the contact owns a 2002 toyota tacoma. the contact stated that rusting and corrosion was discovered on the frame. the contact indicated that the rear driver's side leaf spring shackle had sunk into the under frame due to the rust and corrosion. the vehicle was not diagnosed or repaired. the manufacturer was notified of the defect but no solution was offered. the failure mileage was 150,000. *tr
Complaint filed: 2015-01-15
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1998 honda accord. the contact stated that while driving at 65 mph, the vehicle stalled without warning. the vehicle was restarted. the failure recurred on several occasions. the vehicle was taken to a dealer. the technician diagnosed that the alternator was faulty and needed to be replaced. the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was 90,000.
Complaint filed: 2014-09-17
Components: AIR BAGS
tl* the contact owns a 2002 infiniti qx4. the contact received a notification for recall nhtsa campaign number: 14v361000 (airbag). however, the part needed to do the repairs was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2014-11-05
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 saturn vue. the contact stated that the key was not secured in the ignition and was able to be removed while in the on position. the contact referenced recall nhtsa campaign number: 14v490000 (electrical system). the vin was not included under the recall. the failure recurred on numerous occasions. the vehicle was not diagnosed. the failure had not been repaired. the approximate failure mileage was unknown.
Complaint filed: 2024-07-15
Components: AIR BAGS
on june 23, 2024 this 2004 ford taurus was in a front end collision at freeway speeds of 60 mph or higher. the driver airbag did not deploy and the driver died as a result of severe trauma to head and chest.
Complaint filed: 2014-10-08
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 chevrolet malibu classic. the contact received a recall notification for nhtsa campaign number: 14v400000 (electrical system) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was notified. the contact had not experienced a failure.
Complaint filed: 2019-01-03
Components: STRUCTURE
severe rusting of frame
Complaint filed: 2019-07-07
Components: SEAT BELTS
this issue affects the seatbelt safety. when i try to latch the driver's seatbelt the release button is depressed and the seatbelt will not engage until i push the button down numerous times. the problem is time-consuming and very likely is a safety issue if the release button does not return to its normal position. this has occurred over the life of the vehicle and happens whether the vehicle is stationary or in motion.
Complaint filed: 2020-01-08
Components: STRUCTURE
tl* the contact owns a 2004 toyota camry solara. the contact noticed that the dashboard was fractured. priority toyota hampton located at 2301 w mercury boulevard, hampton, va 23666, (757)838-5000) was contacted by phone and informed of the failure. the contact was informed that the vehicle was not subjected to a recall however, there was a warranty enhancement from the manufacturer for the failure in similar vehicles. the vehicle was not taken to be inspected nor repaired. the manufacturer was contacted and notified of the failure. the failure mileage was 177,151.
Complaint filed: 2014-10-30
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet cobalt. the contact had received notification of nhtsa campaign: 14e021000 (electrical) and had taken the vehicle to the dealer for repairs. the dealer replaced the necessary parts however, the contact stated that the check charger system and anti theft warning lights became illuminated after the recall repairs. the engine stalled multiple times and the door locks activated even when the vehicle was shut off. the failures were not present prior to the recall repairs. the manufacturer had not yet been notified of the failure. the approximate failure mileage was 120,000. the vin was unavailable.
Complaint filed: 2014-10-28
Components: AIR BAGS
texting driver turned into my lane with no chance to hit brakes for me we hit head on at 35 mph. the chevy impalas air bags went off ours did not . after the hardest hit or impact of my life we rolled over and landed on the passenger side windshield and roll cage , collapsed on my wife's head to lacerate and fracture my wife's scull. had air bags worked i wouldn't have gotten a broken nose on both codes and a fractured cheek.
Complaint filed: 2016-04-29
Components: STRUCTURE
tl* the contact owns a 2001 toyota corolla. the contact stated that while exiting the vehicle, the driver side door handle fractured. the vehicle was taken to the dealer where the door handle was replaced. in addition, the contact stated that the vehicle was taken to an independent mechanic for an oil change, the mechanic opened the driver side door and the exterior door handle fractured. the door handle was replaced. the manufacturer was notified of the failure. the approximate failure mileage was 75,452.
Complaint filed: 2014-07-28
Components: SERVICE BRAKES
while approaching a left turn and applying the brakes to slow from 45 mph the brake pedal depressed all the way to the floor with little force in the middle of the braking process. the vehicle was rolling at approximately 15 mph when this occurred. the vehicle was able to slow down and stop using the emergency brake and shifting into park. after inspection of the underside of the vehicle there was a small hole in the rear drivers brake line approximately 3 inches ahead of the union joint joining the flexible brake line t to the steel brake line running from the abs unit. the remaining portion of the line as well as the remaining brake lines appeared to be severely corroded and in need of replacement. *js
Complaint filed: 2017-02-26
Components: UNKNOWN OR OTHER
as i was backing out of a parking spot at the gas station my rear axle broke into two
Complaint filed: 2014-03-19
Components: ELECTRICAL SYSTEM
campaign id 14v-047 gm case [xxx] re: ignition switch recall i was offered a rental car but gm is not reimbursing the cost of insurance for the rental. i cannot afford nor have the time to argue my case with gm. this is gm's fault, they should be reimbursing all costs incurred by this recall. please assist me. i do not want to have to retain an attorney for this. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2014-05-12
Components: AIR BAGS
tl* the contact owns a 2000 chevrolet ventura. the contact was driving approximately 45 mph when another vehicle crashed into the passenger's side of the contact's vehicle. the air bags failed to deploy. the contact and the driver of the second vehicle were injured and required medical assistance. the contact also sustained bruising from the seat belt restraining upon impact. a police report was filed. the manufacturer was made aware of the failure. the vehicle was destroyed. the failure and current mileage was 174,699.
Complaint filed: 2016-08-05
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 dodge durango. the contact stated that the vehicle was taken to the dealer for nhtsa campaign number: 15v313000 (air bags). the dealer stated that the repair was completed but, a few days later, the air bag warning light remained illuminated. the contact was uncertain if the remedy provided a solution for the repair and notified the dealer. the contact later received a second notice for nhtsa campaign number: 16v352000 (air bags) and the parts were not available within a reasonable time frame to schedule a recall repair. the failure mileage was unknown. vin tool confirms parts not available.
Complaint filed: 2017-04-14
Components: STRUCTURE
front door hinge mount sheet metal tears or cracks. door latches fail do to sagging doors. sheet metal has cracked going back into the fire wall bulkhead. doors can fly open on outside turns with out warning, potentially dislodging passengets.
Complaint filed: 2015-05-08
Components: STRUCTURE
faulty stop lights, after several attempts to repair the stop lights. the problem remains unsolved and keeps coming back on both tail lights. what's wrong toyota?
Complaint filed: 2016-08-03
Components: SUSPENSION,STRUCTURE
tl* the contact owns a 2001 infiniti qx4. upon inspecting the vehicle, it was noticed that there was severe corrosion of the frame near the strut on the driver's side. the contact took the vehicle to an independent mechanic where it was repaired. the contact was reimbursed. shortly after the repair, the same failure occurred on the passenger side of the vehicle. the vehicle was taken to the dealer where it was diagnosed that there was corrosion on the passenger side. the vehicle was serviced per nhtsa campaign number: 11v244000 (steering, suspension) but the remedy failed to repair the vehicle. the contact stated that the frame continued to corrode after the recall repair. the contact stated that the recall repair did not adequately repair the failure with the excessive corrosion. the manufacturer was notified of the failure. the approximate failure mileage was 120,000.
Complaint filed: 2014-06-11
Components: SERVICE BRAKES
my abs light and brake light come on some days not all the time nothing wrong with brakes. *tr
Complaint filed: 2017-03-21
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 oldsmobile alero. the contact stated that the vehicle experienced a complete loss of power and all the warning indicators illuminated. the vehicle was towed to an independent mechanic, but the technician could not get the vehicle started. the vehicle was then taken to a dealer where it was diagnosed that the body control module and battery were defective and needed to be replaced. the vehicle was also towed to another independent mechanic who was briefly able to get the vehicle started, but the failure recurred. the failure occurred over ten times. the manufacturer was notified of the failure. the failure mileage was approximately 150,000.
Complaint filed: 2014-05-22
Components: ENGINE
tl* the contact owns a 2003 dodge caravan. the contact stated that while driving at low speeds, the vehicle stalled without warning. the contact stated that the computer module was replaced however, the failure was not rectified. the manufacturer was made aware of the failure. the failure mileage was 7,000 and the current mileage was 116,000.
Complaint filed: 2018-11-27
Components: ENGINE AND ENGINE COOLING
tl* the contact owns a 2004 gmc sierra 2500. while driving approximately 45 mph, the contact noticed a lot of white smoke emerging from the tail pipe. the vehicle was previously repaired under warranty by gwatney buick gmc (5700 landers rd, north little rock, ar 72117) for the same failure as listed in an unknown technical service bulletin regarding the fuel injectors. the vehicle was not diagnosed or repaired for the recent failure. the manufacturer was notified of the failure. the approximate failure mileage was 90,000.
Complaint filed: 2014-10-15
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 pontiac grand prix. the contact received a notification for nhtsa campaign number: 14v400000 (electrical system). however, the contact was displeased with the schedule of when the dealer would perform the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Complaint filed: 2015-07-16
Components: STRUCTURE
tl* the contact owns a 2002 nissan altima. when the vehicle was taken to a mechanic, it was discovered that the floorboards on the front driver and passenger sides were rotting. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 150,000.
Complaint filed: 2014-09-29
Components: STEERING
i was driving along and started to turn up a street and it took 2 lane's because the steering calm. froze up and hard to turn. i took it to the ford dealer and they told me all the 2004 ford grand m. have the same prob. . however ,they have not been recalled only the 2005 - 2011. i had it fixed because i need my car. its the lower steering shaft. by the way the car only has 33890 mile's. i only drive it to church on sunday's and to the food store once a week so it sits a lot, however not the prob. from sitting, just crappie part's. *tr
Complaint filed: 2014-05-05
Components: ELECTRICAL SYSTEM
a few months ago my 2002 chevy malibu would not start. i reset the theft system for 10 minutes and then everything was fine. then about a month later the theft system light would come on sporadically and then eventually stay on. i took it to my local mechanic and was told that the ignition switch needs to be changed out. shortly after that i heard about the gm recall but for some reason the 2002 chevy malibu is not included. i have seen a lot of people online having the same problem i have. my car currently has 84,500 on it. i take extremely good care of it. i have to drive to college and i am afraid of being stranded on the side of the road due to this issue. *tr
Complaint filed: 2014-02-03
Components: SERVICE BRAKES
had just made a left turn onto my street, approximate speed about 5 mph. after the left turn was made, i proceeded about 200 feet to my driveway. upon pulling in, i attempted to stop and the pedal went to the floor. the brakes were not hit abruptly however there was snow on the ground. moving at 10 mph when coming to a stop, the truck did not slide but eventually stopped, without incident. after parking the truck, 20 minutes later i decided to see if it was still the same or if this was just a "fluke" (no the abs light did not come on when parking). so as i opened the drivers side door, i looked down and noticed the snow was a golden/bluish color. i looked underneath the truck and saw brake fluid dripping slowly onto the ground. the leak is coming from under the drivers side door, near where the group of brake lines is located. i checked out possible fixes online and noticed i am not the only one with this complaint. it was suggested i file this complaint, which i am glad i did so. this needs to be addressed before someone is not as lucky as i was (pulling into my driveway at a slow speed). thank you. *tr
Complaint filed: 2015-12-21
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 dodge ram 1500. the contact received notification of nhtsa campaign number: 15v312000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2017-11-28
Components: AIR BAGS
"tamara recall". complaint 1 in may 2016, i called the toyota customer telephone number to arrange to have the recall done to the airbags. toyota representative connected me to woburn toyota to have me speak to them to make an appointment which i did. on may 24 2016 i brought my car in for an 11 a.m. appt. i was told to park it outside. when i registered at the counter, the clerk asked me if i wanted numerous other services done that i would have to pay for. i denied all of them. the service dept was busy, he told me to come back in about 2 hours. i came back in 2 hrs 30 mins to find my car parked in the same spot i left it. i went to the counter and the same clerk told me, they didn't get a chance to work on it yet but they could get to it soon!!! unacceptable i left.i had an appt at 3 p.m. i complained to toyota, i was sent an email to try to phone again and reschedule. complaint 2 a few months later, my son in law lou intoppa, called to make the appt for me at the toyota customer number. he was told woburn toyota , which did it before, does not do the recalls and he would have to take my car to lexington which is farther away. he was dropping my car off on his way to work. lexington is not on the way. he called woburn toyota on his own. they told him they do the recalls but they had no parts but we're getting them in. call back in a few days. he did but no parts yet. complaint 3. woburn toyota told my son in law to call again to see if the parts came in, he did. no parts yet so they took his number and told him they would call him when they came in. that was 5 months ago. he has never heard from them. we keep getting the toyota recorded messages on my cell , his cell and his home phone for the recall but they don't make it easy. now i have received a certified returned signature letter from them to take my car in for the recall.
Complaint filed: 2015-01-23
Components: SERVICE BRAKES
luckily we were pulling out of the driveway when the brakes went out on the truck. went all the way to the floor. if this had happened a week earlier while we (my family of 4) were traveling on rt 70 hauling a golf cart we and/or another family may have suffered severely or possibly died because of rusty, corroded brake lines. we live in maryland, have service at local chevy dealer and maintain our vehicles which includes washing/cleaning the vehicle, so there is no reason that at 107000 miles the brake lines should have corroded. our estimate for repair of brakes/brake lines is 1681.00. we will get the vehicle fixed but after reading other reports about chevy trucks and brakes i thought it would be a good idea to send in my complaint. luckily no lives were lost but gm should consider a recall before they get slapped with law suits. *tr
Complaint filed: 2015-01-08
Components: SERVICE BRAKES
while backing my boat up a small grade in my driveway, one of the brake lines broke causing me to loose complete braking system. no brakes at all. i was able to get the boat into the garage due to the fact i was pushing it up a small grade. i had just come off of the freeway during rush hour traffic. had the line broke while trying to stop on the highway there could have been a major accident due to complete brake failure. after inspecting the brake lines they were all found to be covered with rust and had to be all replaces. had over a $600.00 repair bill. *tr
Complaint filed: 2019-02-14
Components: STRUCTURE
car is rotten in the spare tire area, thought mine was the only one but seen a lot of cars with the same problem. florida area
Complaint filed: 2016-02-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 infiniti i35. the contact stated that the vehicle was having issues starting. while driving 30 mph, the vehicle stalled without warning. after the vehicle stalled, the slip warning light, vdc off warning light, and service engine soon warning light illuminated. the vehicle was towed to the contact's residence. the manufacturer was not made aware of the failure. the failure mileage was 144,000.
Complaint filed: 2017-05-02
Components: AIR BAGS
tl* the contact owned a 2003 ford taurus. the contact stated that while driving approximately 45 mph, the vehicle in front crashed into the vehicle in front of them. as a result, that vehicle moved backwards due to the impact and crashed into the contact's vehicle. the air bags did not deploy. a police report was filed. there were no injuries reported. the vehicle was towed to an impound facility. the insurance company determined that the vehicle was destroyed. it was unknown if the manufacturer was notified of the failure. the approximate failure mileage was 145,000.
Complaint filed: 2020-01-08
Components: AIR BAGS
tl* takata recall. the contact owns a 1999 bmw 328i. the contact received notification of nhtsa campaign number: 19v851000 (air bags) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was not contacted. the manufacturer was contacted and made aware of the issue. the contact was informed of the buy back option however, no further assistance was provided. the contact had not experience a failure. vin tool confirms parts not available.
Complaint filed: 2021-09-10
Components: TIRES
the contact owns a 2000 toyota echo equipped with nexen tire, tire line: n priz, tire size: 175/65/r14, dot number: 8ejh. the contact replaced the original tires on july 1, 2021 and within 2 months the front driver’s side tire experienced a blowout. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer was informed of the failure. the failure mileage was 211,774. the vin was not available.
Complaint filed: 2021-01-21
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet equinox. the contact stated that while the owner was driving, the vehicle had suddenly shut off due to a faulty ignition switch. the owner had also experienced several safety related failures while operating the vehicle involving the braking system the transmission, the power train and the heating system. no further information was available. the cause of the failures were not determined. the local dealer(unknown) and manufacturer were contacted. the failure mileage was 18,000.
Complaint filed: 2020-08-25
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet suburban. the contact stated that while depressing the brake pedal, excessive force had to be apply to the brake pedal to bring the vehicle to a complete stop. the brake warning light illuminated along with an indication to reduce brake power. the contact stated that when depressing the brake pedal, she could hear the air and a humming noise. the vehicle was not taken to a dealer nor the manufacturer made aware of the failure. the failure mileage was approximately 100,000.
Complaint filed: 2014-09-06
Components: ELECTRICAL SYSTEM
key sometimes won't turn, key can be pulled out of ignition while driving down the road, ignition will chew up or eat the key. *tr
Complaint filed: 2016-08-16
Components: ELECTRICAL SYSTEM
on several occasions, when manually unlocking the power door locks, they will immediately lock again and will go into a loop of unlock-relock, whether using the manual door lock or the power lock switch (the relay clicks but nothing happens when using the switch). this happens about 10% of the time.
Complaint filed: 2014-11-18
Components: ELECTRICAL SYSTEM
ignition switch, engine control module security/theft module were all replaced because auto was inoperable due to their failure. the mobile mechanic charged $616.22 for parts, $1215.00 for labor $13.08 for a hazardous waste fee, total repair was $1844.30. please send email so i can scan detailed invoice of repair.
Complaint filed: 2017-06-10
Components: ELECTRICAL SYSTEM
dashboard lights not always coming on at night only odometer lights up.