vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2022-11-10
Components: STRUCTURE
i was recently told my a service center that the frame has great corrosion and is unsafe to drive. i am now aware of past warranty extensions for this matter but toyota will offer nothing because for my year, this warranty coverage extension is expired. my year was also not part of the recent class action settlement with toyota vehicles having rusted frames for later models (2004+). i'm left with a decent truck that is useless now. i don't understand why a rusted frame that could crack or break would not constitute a safety recall, which i understand does not expire like their well played warranty extension. it is evident my problem is what has been experienced by many others and just because their extended warranty has expired, does not mean the issue was not caused by their defective manufacturing. it is a matter of timing, and our safety. we had taken the truck for service as a toyota dealer in late 2008, when the program was active, and they did not mention it and maybe there was no rust. between 2008 and 2015 when it expired, service was not performed at a dealership and still nobody mentioned it. the truck has lived in nc until 2011 and ohio (snow) from 2011 - 2018 and now back in nc. we had it at a toyota dealership in 2019 and nothing mentioned. my husband was driving this truck on the freeway every week day for 50 miles round trip to work until last year. i was driving this truck within the past few weeks and was having service performed when my service center mentioned this and said i should not put any more money into it until a frame evaluation is conducted. i have not yet had the frame inspected by a frame shop or dealership as i attempted to ask toyota pay for this to no avail. i'm currently awaiting a callback from a supervisor next monday 11/14 after being denied any assistance by toyota. it is well documented that trucks can last for several hundred thousand miles. a rusted frame at 167,000+ mi that can break at any time is a major safety concern.
Complaint filed: 2015-10-08
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact received a notification for a manufacturer's air bag recall; however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2022-02-12
Components: STRUCTURE
rear frame rusted and rotted.spare tire fell off entire evap can also.both sides rear frame shock and spring shackles rotted and broke off. entire frame rotted and broke while driving .on rear driver side frame rusted rotted and broke .value of truck is not worth what estimates are .gas tank hangers rusted and rotted many other pieces of frame rusted rotted through.truck is now unsafe to drive an probably unsellable due to broken rusted rotted frame.
Complaint filed: 2017-05-14
Components: SERVICE BRAKES
my 2000 chevrolet silverado was not exposed to winter/salt conditions for the first first 13 years of it's life. since then it has become my primary vehicle. recently when i had to "spike" the brakes hard to avoid what might have been an accident a brake line under the drivers seat area ruptured due to corrosion. only through evasive actions was an accident avoided. replacement costs from a dealership is in the $800.00 area. were stainless steel brake lines installed during manufacture this extremely inherently dangerous problem could be avoided. while i understand the costs associated in vehicle production, the small increase would be offset in long term safety. many vehicle safety features have been mandated over the years, certainly issues concerning brake systems must fall under that category. i am a long time commercial aircraft mechanic, stainless steel lines would prevent the problem i encountered. judging from internet sites i'm not alone in dealing with this corrosion problem. this is a safety issue that should be looked into. thanks for your time.
Complaint filed: 2015-06-18
Components: SERVICE BRAKES
today 6/17 i was driving at speed limit, everything was fine just like a regular rainy day, i was braking like a should with time and distance. i come to a stop light and then continue, i started to feel that the car would suddenly slow down by itself like if it was braking on its own,and stopped in the middle of the street, the car was stuck the brakes were engaged and would not release. the abs and tcs off lights stayed on and my car was no longer operational. i purchased this car on 8/11/14 santa fe vin [xxx] year 2003(odometer reader 1100311) model santa fe gls/xl. they even sold me an extended warranty for 24 month. at hub hyundai 17007 katy freeway, katy, tx 77094. i need to know if there has been a recall for this issue for this year model. my car was towed and now sitting in my driveway with locked breaks. i greatly appreciate your help with this issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2015-04-21
Components: SERVICE BRAKES
tl* the contact owns a 2004 gmc sierra 1500. while driving at 45 mph, the brake pedal was depressed, but the vehicle failed to stop. in addition, the contact stated that the check brake system was displayed across the message board. upon further inspection, the contact noticed that the brake lines were corroded and fractured. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 83,000.
Complaint filed: 2014-04-04
Components: SERVICE BRAKES
i had one front brake line fail found at time of repairs the other was starting to leak had to replace both lines. *tr
Complaint filed: 2015-11-13
Components: AIR BAGS
tl* takata recall- the contact owns a 2003 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v046000 (air bags) was received in march of 2015. after contacting the dealer on multiple occasions the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.
Complaint filed: 2014-09-28
Components: SERVICE BRAKES
loss of brakes occurred when applying brake peddle. inspection by local mechanic showed both front brake lines had rusted through. further mechanic inspection revealed that the remaining rear lines were also corroded to the point where failure was imminent. local chevrolet dealer service department indicated cost of repair would be thousands of dollars and that there were no oem pre-shaped lines produced by any manufacturer for such repairs. hence, this would require custom brake line bending and substantially increased repair costs. second occurrence resulted in a complete lost of all braking ability. this vehicle is often used to haul horses with a horse trailer. we are extremely lucky we were not hauling horses at the time of the brake lines ruptured and failed. research on various chevy and avalanche internet sites / boards as of this date shows this has become an increasingly common problem for chevy trucks of this vintage. the true incidence of this problem is likely hidden by fact that people are forced to seek repair alternatives other than at chevy dealers as the dealer quoted repair costs are outrageous. it is incredible that with all the press about recent recalls on large numbers of chevy vehicles, and the government and taxpayer money that went into bailing out chevy, that something as serious as increasingly frequent chevy truck brake failures, which could put people's lives at risk, have been ignored. *tr
Complaint filed: 2014-03-14
Components: ELECTRICAL SYSTEM
morning of may, enter car and tried to turn key to on position to start, with no luck. wiggle key in lock several times to finally release key so it would move into starting mode. this has been a major pain, it has gotten bad enough that key will just pull out of lock assembly even in running mode. gm has know about this problem for some time,and should apply a recall on this item even as far back as my 2001 impala, would hate to have car shut off during driving mode of just left stranded for a stupid ignition key assembly problem. please try to help in this area. thanks *tr
Complaint filed: 2016-03-01
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 dodge ram 3500. the contact received notification of nhtsa campaign number: 15v312000 (air bags); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2018-03-07
Components: SERVICE BRAKES
anti-lock engages at low speeds causing a no brake situation. almost hit car in front and stationary objects.
Complaint filed: 2015-11-19
Components: STRUCTURE
tl* the contact owns a 2002 hyundai sonata. while servicing the vehicle, the contact discovered that the subframe of the vehicle was corroded. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 120,000.
Complaint filed: 2021-09-16
Components: SUSPENSION
the faulty control arm issue was repaired in 2017. when i went in for a front end alignment on 9/14/2021 they noticed that the control arms were rusting through. i live in wisconsin and noticed that there is a recall on 2007 lancers for a similar problem where the control arms were not replaced with zinc coated control arms for protection from anti icing agents used on the roads. does this recall extend to the 2003 lancers.09/14/
Complaint filed: 2015-06-16
Components: AIR BAGS
tl* the contact owns a 2004 bmw 525i. while driving at an unknown speed, the "passenger restraint system fault" message displayed and the passenger side air bag sensor illuminated. the vehicle was taken to an independent mechanic who diagnosed that the passenger side air and restraint systems were faulty. the vehicle was repaired, but the failure recurred. the manufacturer was notified. the vehicle was not diagnosed or repaired again. the manufacturer was not notified. the failure mileage was 47,000.
Complaint filed: 2018-11-12
Components: STRUCTURE
major rear end corrosion. frame where rear end connects to body. told by 2 body shops an auto mechanic to stop driving. the back end could drop out.
Complaint filed: 2017-11-24
Components: SERVICE BRAKES
i was at home went to car. car would not start. dashboard showed problem was brake lamp. had already gone to mechanic who thought he corrected problem but obviously hadn't.
Complaint filed: 2014-04-03
Components: ELECTRICAL SYSTEM
i drove my jeep from home to work about twenty miles without any problems no warning lights or any visible problems. i shut it off went into work only to learn it had caught on fire about thirty minutes after being shut off ! the heater motor and glove box area is where the fire started. fire department called it electrical? contracted jeep (chrysler) about any recall or tsb but was told there wasn't any! this seems to be a major problem common in a wide year range of wranglers. *tr
Complaint filed: 2018-09-04
Components: STRUCTURE
my frame is suffering from premature and excessive rusting, as is commonly reported among other early to mid 2000's 4runner owners. the most severe area is the radiator supports. i am filing this complaint so it is registered among the many complaints received about this issue. i'd be happy to provide documentation if needed, but i'm pretty sure there have already been a lot of reports of this since there's now an investigation into the issue.
Complaint filed: 2015-09-23
Components: SERVICE BRAKES
experienced a total break failure while driving. my abs booster pump failed. i had to have the car towed to get repaired.
Complaint filed: 2014-12-31
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 pontiac grand prix. while driving approximately 50 mph, the vehicle stalled. the vehicle could be restarted. the vehicle was taken to an independent mechanic where it was diagnosed that the ignition cylinder and key needed to be replaced. the vehicle was repaired however, the failure recurred on several occasions. the manufacturer was made aware of the failure. the failure mileage was unknown.
Complaint filed: 2019-02-28
Components: ELECTRICAL SYSTEM
my ignition turns off while im driving.
Complaint filed: 2014-09-17
Components: ELECTRICAL SYSTEM
the ignition switch had a 10 minute delay. when i go to crank the car at time it will not crank . if i wait ten minutes then it will crank. i've had all sensor check replaced the alternator and the starter. i had the ignition switch looked at. *tr
Complaint filed: 2016-08-11
Components: SERVICE BRAKES
i pulled into my driveway and the brakes didn t work, pedal went to the floor. i opened the hood and saw brake fluid all over the left side of the engine.i then noticed several rusted brake lines one of which had a large hole in it. i had my wife step on the pedal and brake fluid came streaming out of the hole.
Complaint filed: 2014-08-14
Components: STRUCTURE
the dashboard on my 04 lexus rx 330 has be disintegrating before my eyes. it is melting and cracking getting worst everyday. *tr
Complaint filed: 2014-09-03
Components: SERVICE BRAKES
i was driving down the road at 45 mph, when a deer stepped out only 40 yards ahead of me, i applied my brakes and heard a loud pop and my brake pedal went to the floor and had absolutely no brakes. luckily the deer started to sprint because i missed the deer by only a couple feet. after looking under the hood i found out the master cylinder blew a o-ring. i did some research and it looks like chevy knew about this problem *tr
Complaint filed: 2018-12-31
Components: STRUCTURE
04 tundra had recall done 5/15, toyota chapmanville wv said undercoating was all needed done. tundra in another shop at independent shop, they inform me to make appointment with a toyota dealer to have frame inspected asap, and do not tow anything whatsoever. ball toyota charleston wva refuse to look at, and said nothing they can do, recall has expired, sorry we can't help you.
Complaint filed: 2023-10-27
Components: STRUCTURE
the contact owns a 2004 toyota highlander. the contact stated while driving at an undisclosed speed, the front bumper inadvertently detached. the vehicle was taken to an independent mechanic where it was determined that the front lower bumper covers had been attached with mounting tabs and that the bumper assembly had failed and needed to be replaced. the vehicle was not repaired. the contact was informed of an unknown recall. neither the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 190,000.
Complaint filed: 2015-10-01
Components: SERVICE BRAKES
tl* the contact owns a 1991 chrysler imperial. while driving approximately 35 mph, the brake pedal was depressed and failed to respond as the abs warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 199,971. updated 1/15/16 *cn
Complaint filed: 2017-05-31
Components: ELECTRICAL SYSTEM
emergency light switch on steering column broke off. i noticed it was broken after i bought the vehicle on craig's list. the switch could have been broken for years.
Complaint filed: 2014-05-20
Components: SERVICE BRAKES
the abs light comes on randomly. the shop told be the computer is reporting faulty abs codes. i will have to ask for the specific code. *tr
Complaint filed: 2016-01-22
Components: AIR BAGS
recall notice r26/p78 notice. the passenger airbag inflator housing may rupture and result in injury/death during certain crash conditions. called dealer on october 1, 2015, dodge chrysler does not have parts to fix recall.
Complaint filed: 2014-03-19
Components: AIR BAGS
we involved in a roll over we where hit from rear and rolled over a couple times and no air bags deployed oe even when front end hit the wall that we went up before rolling over. *tr
Complaint filed: 2015-01-05
Components: ELECTRICAL SYSTEM
2002 jeep liberty electrical issue: interior lights flicker on and then off. very distracting while driving at night and it also happens when vehicle is parked. *tr
Complaint filed: 2016-10-24
Components: SUSPENSION
there is no way to adjustment the alignment of the rear wheels on this year mazda mpv, thus the tires ware out early because they are not in alignment. tire failure occurred while driving on highway mazda dealer says no adjustment can be done as mazda did not provide a way to correct this alignment problem so early tire failure can result. mazda dealer work sheet for alignment states that the rear wheels are out of factory specification and if not corrected can lead to excessive tire wear, handling and safety issues. mazda by there own admission did not provided any way to correct this safety issue. i'm driving a vehicle with tire safety issues due to lack of ability to align the rear wheels to mazdas own specifications. *tr
Complaint filed: 2014-04-28
Components: AIR BAGS
i was driving at night approx 9pm on a dark intersated when the trailer being pulled in front me slowed down but because there was no tail lights i was unable to slow down enough and i hit the trailer with my vehicle. my passenger air bag deployed but my drivers did not and i hit the steering wheel with my face. from the impact i received a concussion and a loose tooth. *js
Complaint filed: 2017-03-09
Components: STRUCTURE
the paint has been fading and peeling since about january of 2014. car has been taken care of and washed cleaned regularly (but not excessively) its whole life and the paint should not have any issues. this is a common problem for honda's made around this time and honda should issue a recall and pay to have it painted. it is not fair to car owners who do not have the resale value the car is worth because of a simple cosmetic issue like this.
Complaint filed: 2018-08-05
Components: ELECTRICAL SYSTEM
good evening all, since 2011 i have had issues with the i drive system. just recently, the system stopped working. after attempting to resolve the issue with bmw of ontario, they declined to cover the vehicle's i drive computer module. finally, the computer stopped working and i could not see my computer display or listen to music. i could not re-set the air pressure on the tires. i drove the vehicle that way for months. finally, i went to the junk yard and found a vehicle similar to mine and replaced it. even though i replaced the computer, i was not able to gain certain functions on my vehicle that came standard with that particular vehicle such as the satellite radio or speak to call function. i'm pretty sure many vehicle owners can relate to this issue and the difficulty it has created to try and mitigate with the dealer. take care,
Complaint filed: 2020-12-02
Components: AIR BAGS
1998 honda odyssey. consumer writes in regards to airbag inflator safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. the part necessary to complete the recall had not been available. *js
Complaint filed: 2014-07-06
Components: SERVICE BRAKES
brakes went all the way to the floor and was getting no braking at all unless emergency brake was applied.luckily was at a stop in a parking lot when this happened and not trying to stop on at am intersection or on the highway.was able to limp home using emergency brake to stop.aren't these supposed to have a split system so you cannot lose all brakes at once.pads are not worn low.and fluid is spraying from brake line directly under drivers side door. *js
Complaint filed: 2019-11-01
Components: STRUCTURE
tl* the contact owns a 2000 ford windstar. while driving 15 mph and veering to the right, the contact heard a loud metal scrapping noise. the contact pulled over and noticed that the rear axle was fractured. the vehicle was towed to a friend's residence. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was made aware of the failure and informed the contact that the vin was included in nhtsa campaign number: 15v608000 (suspension). the failure mileage was approximately 133,000. *ln*jb consumer stated i have attached the images of my 2000 ford windstar se's axle breakage to this email.*jb
Complaint filed: 2017-12-10
Components: AIR BAGS
recall has been corrected at the honda dealership in oxford, nc. there was no crash. i received a notice and took the car to the shop.
Complaint filed: 2023-01-03
Components: SUSPENSION,STRUCTURE,UNKNOWN OR OTHER
i purchased this 2003 toyota 4runner in 2018 under what i assumed was prime condition, for a vehicle that spent the majority of its life in nebraska/kansas before i moved to texas in 2021. at 87,400 miles at the time of purchase, the vehicle had no visible damage to the exterior besides a few paint chips, some minor hail damage and scratches, and some easily fixed surface rust in the paint on the tailgate. the previous owner had driven it leisurely and had kept the miles low after 15 years. the car has had some mechanical issues, but nothing out of the ordinary outside of some regular maintenance over the first few years. being close to 100,000 miles, the timing belt and pump was replaced around 98,000 miles. other issues have been fixed periodically, please reference the attached files. after joining a toyota 4runner 4th generation facebook group and seeing a post about another's issues with rust damage in october 2020, i decided to take a look at my own frame. i then inspected my own vehicle, and found significant frame rot damage. it is extensive, with significant rust to the frame, with large holes and soft patches that question the integrity of the frame and the safety of the vehicle on the road. every time i hit a small bump or pothole, i fear the frame will crack and i will lose control as others have. i have not sought out professional repairs due to the extensive cost, and am awaiting the outcome of a current class action lawsuit by the bell legal group. the 4th generation toyota 4runner (2003-2009) is built on the exact same frame as the toyota tacoma of that era, yet while the tacoma was recalled for frame rot, the 4runner was not included, which i believe to be a gross oversight in previous legal proceedings. the 2003-2009 toyota 4runner is a reliable vehicle, but poses significant frame rot issues much earlier than should be expected.
Complaint filed: 2015-02-12
Components: AIR BAGS
airbag lights blink. brought the car in to two toyota dealers and they said that there is a recall on this item however they do not have the parts to fix the problem. car was in shop for over a week till i finally got tired of the stalling tactic. it appears that toyota is not complying with their agreement to fix the problem. in a different dealership they said they do have the parts but have no available appointments for quite some time. am getting very concerned that this dangerous situation is not being handled properly and responsibly. *tr
Complaint filed: 2019-11-14
Components: AIR BAGS
i am looking to see the repairs are completed. lamoille valley ford was to have completed replacement on 9/6/19.
Complaint filed: 2018-04-05
Components: AIR BAGS
takata recall i have contacted dealerships several times to have this recall fixed and they keep telling me that they doont have the parts to fix the recall . it has been well over 3 years since this recall and i want my truck fix as i drive my kids in this vehicle.
Complaint filed: 2016-01-13
Components: FUEL/PROPULSION SYSTEM
the fuel gauge does not properly work due to float issues. this can leave people stranded. this is a well known issue and i do not see why harley has not been held accountable as of yet.
Complaint filed: 2015-07-27
Components: SERVICE BRAKES
the car had been driving normally on the freeway for approximately one hour. suddenly, the abs warning light and the brake warning lights became illuminated on the dashboard, followed shortly afterwards by a beeping alarm. the car was immediately pulled off the freeway at the next exit and was able to drive 1 block into a parking lot. once in the parking lot, the brakes failed completely and the only way to stop the vehicle was with the emergency brake. further testing found that when the brake pedal was depressed, the pedal would go directly to the floor with less than 5% effect on braking the vehicle. later investigation by the mechanic determined the brake failure to be the result of a failed abs motor and accumulator. further investigation shows this seems to be a common problem among the 1998 and 1999 toyota landcruiser and lexus lx-470 vehicles. no recall has been registered, nor will toyota / lexus acknowledge this as a reoccurring problem. (though clearly this is a problem when any research is done). this is a serious problem that results in almost a complete loss of braking of the vehicle. it was only because the vehicle was pulled off the road immediately after the warning lights and alarm sounded that a serious, freeway speed accident was avoided.
Complaint filed: 2016-09-10
Components: SERVICE BRAKES
goes in reverse but when putting it into drive goes a foot and the breaks come on by themselves. locks up and cant move. does this in my driveway and on the road, not drivable. i almost got killed when the breaks locked up and a vehicle behind me had to avoid hitting me. this is a manufacture defect and should be recalled before someone does get killed. there are no pictures to upload you cant see inside the break system or what ever it is that is causing this horrible waiting to be fatal accident.
Complaint filed: 2016-05-23
Components: STRUCTURE
there is a popping noise from the passenger door. apparently it was a same problem with the driver side door that toyota had repaired. it was the welding of the support to the door that become loose. simply put it, they have problem with the welding of the doors. they have repair once on the driver side and the passenger side is happening again. i am afraid the door will come off. i have told their service department but they refuse to repair it.
Complaint filed: 2023-11-01
Components: EXTERIOR LIGHTING
the contact owns a 2004 mercury grand marquis. the contact stated while driving at an undisclosed speed, the exterior lighting became inoperable. the contact stated that the failure occurred at night which caused him to be on a dangerous dark road. the contact stated that due to the failure and his vision being impaired, the vehicle was driven into a ditch. the contact stated that he received several violation tickets from the local police. the contact stated that a year ago the vehicle was serviced by the dealer under recall repair for the lighting control module. the contact stated that the failure had occurred twice after the recall repair was completed. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 212,000.
Complaint filed: 2017-06-27
Components: SERVICE BRAKES
june 26 2017 i went to have my front brake pads replaced, because they felt spongy and difficult to stop the vehicle. the mechanic told me i needed to replace the brake pads, rotors, and outer tie rods on both ends. all these parts were dangerously worn preexisting conditions before i purchased the vehicle in december 2016. the brake repair was done at: 424 west henderson street, cleburne, texas 76033. 817 645 7848. on june 26, 2017 i purchased the vehicle from brad deery honda in iowa used, as is. since then i have had to have numerous expensive repairs. there should be laws to protect consumers from dealerships that sell vehicles that are unsafe and falling apart, and refusing to help pay repair bills. used vehicles do not qualify for help under the lemon laws. please let me know if there is something i can do to get help with my repair bills on my vehicle for unsafe preexisting mechanical conditions. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2017-12-28
Components: AIR BAGS
tl* the contact owned a 2004 honda accord. while driving 45 mph, the contact's vehicle was involved in a crash. the contact attempted to stop the vehicle from striking an object in the road and crashed into the median. the air bags did not deploy. a police report was not field. the contact sustained injuries to the back and chest, which required medical attention. the vehicle was destroyed and towed. the dealer and manufacturer were not contacted. the vin and failure mileage were unknown.
Complaint filed: 2019-06-05
Components: STRUCTURE
tl* the contact owns a 2003 toyota 4runner. the contact stated that the front passenger side frame, front driver side lower support, and radiator bar contained rust. the vehicle was taken to toyota of naperville (located at 1488 ogden ave, naperville, il 60540, (630) 528-1459), but was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 184,000.
Complaint filed: 2016-10-18
Components: AIR BAGS
hi my name is [xxx] and i am not sure if i even have a case number and i if i do i am not sure what my case number is but our home address is [xxx] and my husband and i were in a real bad car accident on february 20, 2015 and the accident happen at 7:30 pm and the accident happen on [xxx] and i am not sure weather or not if the airbag had even case all the injury's that my husband and i have to deal with now and it has been really hard on my husband and i and the rest of our family and i really feel that my husband and i should get some money out of it and i also feel that my dad should get some money. but what i can tell you is that a pickup end upside down on top of our car and my husband was the driver and his name is [xxx] and the car is no longer drivable and so the car was towed to brown's salvage inc and there address is [xxx] and the vin number is [xxx] and you need more information you can call my husband at [xxx] or me at [xxx] or my dad [xxx]. thanks and have a nice day. from [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-10-03
Components: AIR BAGS
my son was involved in a front end collision. the buick was totaled but the airbags did not deploy. he was going straight and an suv made a short left turn in front of him and her drivers side collided with his entire front end.
Complaint filed: 2017-08-05
Components: SERVICE BRAKES
loss of brakes due to rusted brake lines
Complaint filed: 2020-02-11
Components: SERVICE BRAKES
i have been recently getting the takata airbag recall which i am getting done soon. i noticed however an old recall on some bmw 325is starting in 2001. an issue with the handbrake. the database is showing that my vin doesn't have this issue but i can sure tell you i had this issue and bad. driving 70 down the highway when the handbrake clamp or adjuster. something broke and fell into the drum of the brake disc. it then made a horrible noise and fully destroyed the parking brake assembly and sounded like a washing machine filled with metal. i took the disc off and found all the parts just inside wrecked. was this recall not covered for enough cars or does a recall expire? i literally feel this could've been a serious issue if it somehow had locked a wheel!
Complaint filed: 2017-05-23
Components: AIR BAGS
tl* the contact owned a 2005 chevrolet venture. while driving approximately 35 mph in the rain, the vehicle hydroplaned to the left and then back to its lane. the rear tires rolled off the road and caused the vehicle to crash into a ditch. the air bags did not deploy. a police report was filed. the contact sustained injuries that required medical attention. the vehicle was towed to a body shop and deemed destroyed by the insurance company. the failure mileage was 130,000.
Complaint filed: 2015-11-02
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 jeep grand cherokee. while driving 70 mph, the heater and air conditioner failed to properly regulate and function. in addition, the thermostat displayed an incorrect reading. the failure recurred on numerous occasions. the vehicle was taken to a dealer multiple times where it was diagnosed that the mode door and the heat actuator needed to be replaced. the vehicle was repaired; however, the failure recurred. the vehicle was taken to another dealer where it was diagnosed that the control head needed to be replaced. the vehicle was repaired; however, the failure recurred. the vehicle was taken back to the dealer who was unable to diagnose or repair the vehicle. the manufacturer was notified of the failure. the failure mileage was 50,000.
Complaint filed: 2015-05-29
Components: AIR BAGS
air bag on driver's was recalled and repaired by dealer. the air bag safety light on the passenger side has started to blink. the dealer said the cost to repair it would be $495.00 which i cannot afford.
Complaint filed: 2019-09-23
Components: STRUCTURE
tl* the contact owns a 2000 toyota tundra. the contact stated that he previously received an unknown recall notice regarding frame corrosion. the remedy for the recall stated that for frames that were severely corroded, they would be replaced. in cases where replacement was not needed, the frames would be undercoated in order to prevent corrosion. shottenkirk toyota quincy (located at 5333 broadway st, quincy, il 62305, 217-929-9852) did not perform either remedy referenced in the recall. while the vehicle was having an alignment performed, the contact was informed that the frame was severely corroded. the contact called shottenkirk toyota and was informed that they could not replace the frame because the recall repair was deemed completed. the vehicle had not been repaired. the manufacturer was made aware of the failure and stated that they were unable to perform the remedy for the recall due to the time limitation. the approximate failure mileage was 23,000. *tr
Complaint filed: 2014-12-08
Components: AIR BAGS
i was traveling on 91 north, exit 14 in west springfield, ma on the road that lead to the mass turnpike. there was heavy traffic due to impending snowstorm the next day and thanksgiving. a car in the lane next to me slowed and put his right directional on. i slowed to allow him into my lane. he then changed his mind, canceled his directional and proceeded on toward rt. 5. for an instant, i glanced down at my lap and when i looked up the row of cars in front of me came to a complete stop and i crashed into the car in front of me. the passenger air bag was deployed but not the driver's bag. i had no passengers in my car. *tr
Complaint filed: 2016-07-12
Components: AIR BAGS
tl* takata recall.the contact owns a 2002 bmw 325i. the contact received notification of nhtsa campaign number: 15v318000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2022-10-24
Components: POWER TRAIN
several months ago while driving on the freeway, the cel came on and the engine revved high without any power to the wheels, as if the transmission automatically went into neutral. it eventually went back into gear. the car was subsequently towed back home and is not currently drivable since gears continue to slip.
Complaint filed: 2019-08-24
Components: AIR BAGS
the passenger side airbag inflator has been recalled. i can replace it free. but the replacement will be an act of futility because the srs light is on, the sensor is probably broken, and if there is an accident the air bag won't go off. (i have not scheduled the pointless act.) i spoke to someone in complaints. if the srs light is due to a sensor problem, replacement will cost another $1900. dealers are privately owned and they charge what they charge. never mind the fact that honda makes the sensor and prices them high. that, in turn, forces dealers to charge a lot.
Complaint filed: 2014-01-15
Components: STRUCTURE
tl* the contact owns a 2005 acura tl. the contact stated that there was a crack on the dashboard above the passenger's side air bag area. the vehicle was taken to the dealer for inspection where they stated that the dashboard needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 150,000 the vin was unavailable.
Complaint filed: 2017-03-12
Components: ENGINE
coolant leak on rear of engine between the cylinder head engine block seems like head bolts stripped from engine block causing mayor coolant loss there are cases reported tsb 01507, nhtsa 10021542
Complaint filed: 2017-02-27
Components: SERVICE BRAKES
the abs kicks in at speeds under 5 mph on drive pavement
Complaint filed: 2015-03-05
Components: SERVICE BRAKES
failure of braking system due to complete erosion of brake lines. extremely dangerous safety issue along with very costly repairs for a vehicle consumers believed to be "well-made". i can't understand why the substandard defective parts and associated repairs have not been a determined as a recall. based upon the amount of complaints for this problem, it is obvious that the consumers that paid for a "high-end" vehicle were duped!!! *tr
Complaint filed: 2014-05-15
Components: SERVICE BRAKES
experienced abs brakes kicking in at very low speeds (10 miles or less). brought into dealer who replaced front two wheel sensors. worked fine for 2 months and it started to happen again. only this time, the truck was not stopping suddenly and almost caused numerous accidents. brought into dealer a second time who had the truck for 3 days only to tell me they found nothing wrong. i brought the truck to another mechanic who replaced my front drivers side wheel bearing. drove home from there with the same problem. truck was brought to a 3rd and 4th mechanic who both admitted that there was a problem but nothing was being identified when scanned. called chevy who contacted the original dealer. we played phone tag for several days with no final response. the truck has not been driven for 2 months as i'm concerned for my safety and others after many near misses. was even pulled over by an officer who escorted me home. i cant continue to dump money into this vehicle that is almost 10 years old. i also cant understand why this has not been investigated when there are numerous complaints for the same thing through your website and a number of others. literally thousands of complaints. funny though that the recent malibu recall is having somewhat similar issues as i started to lose my taillights on a regular basis at the same time the abs system started acting up. could just be a coincidence but should still be investigated just based on the number of complaints and the trial and error fixes we are all receiving. *tr
Complaint filed: 2019-03-19
Components: POWER TRAIN,VEHICLE SPEED CONTROL
tl* the contact owns a 1998 isuzu trooper. the contact stated that the vehicle independently accelerated when shifting from park into any other gear without warning. also, the rpms increased and the contact had to apply force to the brake pedal to stop the vehicle. an unknown dealer that was no longer in business was contacted. the dealer retained the vehicle for more than two weeks, but they were unable to duplicate the failure. the vehicle was also taken to an independent mechanic. the manufacturer was notified of the failure. the vehicle was not diagnosed or repaired. the approximate failure mileage was 30,000.
Complaint filed: 2014-04-15
Components: SERVICE BRAKES
on april 9, 2014 at about 9:00 am, i was traveling outside of my neighborhood in light traffic when i came to stop behind a car. my brakes failed on my 1999 chevy silverado 1500 without any warning. luckily i know the area and i look for an uphill street and able to stop without any incident. upon investigation i found the brake lines blew and dumped fluid on the ground. all brake lines corrode and need to be replaced. a local mechanical shop replaced all of them for several thousands dollars. *tr
Complaint filed: 2022-08-09
Components: ELECTRICAL SYSTEM
gm theft system engaged leaving me stranded multiple times including on a remote mountain side. i was only able to get a cell signal by walking a few km's down the road in the middle of the night to call for help. when i was able to get a hold of the dealer in the morning, they instructed me on how to "relearn" the key code and drive the van to the dealership. they cut a new key and sent me on my way. since, the van theft system has left me stranded multiple times and me having to spend half an hour or more doing the relearn procedure. warning lamps include "security' light illuminated on dash. van starts, runs for 2 seconds and turns off.
Complaint filed: 2014-04-29
Components: SERVICE BRAKES
i was driving on the freeway, when all of a sudden my abs light came on and a buzzer. i then went to apply the brakes and stop but the brake pedal would not budge. it was like there was a brick under it. there was no way of stopping safely. luckily no one was in front of me. i had to you the transmission to shift down. pressed as hard as i could on brakes and finally stopped. i have researched this issue and have discovered it is quite common. how is it safe for a vehicle with a antilock brake malfunction to take out the brake system completely? i have contact mitsubishi and they said there is no recall!! how is this possible!?! this is very unsafe i have had the vehicle parked since the incident. i feel mitsubishi needs to pay for this and upgrade the brake system. i have researched the price and would cost me 1700.00 to have the system replaced. with no guarantee of it not doing it again. *js
Complaint filed: 2015-10-25
Components: SEAT BELTS,SEATS
that when i brought the car seat it didn't fit in the car triedbto adjest the bealts but didn't work the whole car seat fell apart.
Complaint filed: 2015-06-27
Components: SERVICE BRAKES
hi i have an issue with the brakes the truck has about 75000 miles on 2003 dodge dakota sxt a safety issue i went on the sunday 6/21/2015 for a boat ride the on the way home driving on the freeway i-94 and it happend when i got off on the exit tryid to apply brakes didnt have anything on the rear metal line had burst i was traveling about speed of aprox 55 mph so its allways safe to not tow anything with a fast speed yust to be safe but i do respect the truck everytime i tow a boat so please i need help on this with a 75000 miles on brakes to fail not good i think chrysler should respond to this issue and safety recall 12 year old truck should not have a brake fail my truck sill not fixt got an estimate its litle ove $670 doll chrysler corp i think is charge for this type of brake system and safety issue
Complaint filed: 2014-10-27
Components: STRUCTURE
tl* the contact owns a 2004 chevrolet venture. the contact stated that the rocker panels were rusted. the vehicle was taken to an independent mechanic, who diagnosed that the integral body structure was weakened by rust and formed holes. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 94,000.
Complaint filed: 2016-01-04
Components: EXTERIOR LIGHTING
tl* the contact owns a 2004 bmw 325i. the contact stated that the rear exterior lights became inoperable as the rear taillight warning light illuminated. the contact stated that upon inspection around the connector and the panel, there were scorch marks and the connectors coating was completely melted off. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and the vin was not included in nhtsa campaign number: 11v438000 (exterior lighting). the failure mileage was approximately 190,000.
Complaint filed: 2015-10-14
Components: STRUCTURE
the front passenger door locking system is defective and is stuck in the lock position. unable to open door from the outside or the inside of the car. this is a safety issue that should have been addressed in the past since i noticed numerous complaints regarding this same problem on the internet or your nhtsa website. the ford dealer service manager also mentioned to me that this is a recurring problem that should have been addressed in the past by ford. service fee is $500 if the repairman is able to open the door without breaking it as sometimes it does break causing an even more expensive repair. this is an expensive repair job for a jammed locking mechanism that should easily be working properly. god forbid i am involved in a car accident and my wife, other front passenger or myself is unable to open the door in case of an emergency. this is a major inconvenience as any passenger that wants to sit in the front has to leap through the driver door to sit in the front. my wife is the original owner of this car and it currently has 130,000 miles. all car doors should be able to work without jamming as this obviously poses a safety issue. why nhtsa has never bothered to escalate this problem to a recall is beyond me when there are other ford escape owners with the same safety problem? please advice, thanks.
Complaint filed: 2015-02-10
Components: STRUCTURE
tl*the contact owns a 2001 dodge neon. the contact stated that the check oil warning indicator was illuminated. the vehicle was taken to an independent mechanic, who diagnosed that the sub frame was corroded and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 158,189.
Complaint filed: 2014-12-29
Components: ELECTRICAL SYSTEM
2002 cadillac deville. consumer had to have the ignition lock cylinder replaced. *ta
Complaint filed: 2015-01-26
Components: AIR BAGS
tl*the contact owns a 2004 toyota avalon. the contact stated that while driving distracted at 70 mph, the contact crashed into the rear of another vehicle and the air bags failed to deploy. the contact mentioned that the srs warning light previously illuminated intermittently. the contact sustained head and mouth injuries that required medical attention. a police report was filed. the vehicle was destroyed. the vehicle had previously been repaired under nhtsa campaign number: 14v147000 (air bags). the manufacturer was notified of the failure. the failure mileage was 147,000.
Complaint filed: 2016-08-05
Components: ELECTRICAL SYSTEM
we purchase our 2002 vw beatle from a private 6 years ago. we have replaced the fuse box above the battery on 3 previous occasions as the box shorts out and melts causing the car to turn off and not restart. the first two times we had repair facilities fix the problem to the tune of $500 plus each time. the 3rd time this happened i ordered the part on line and did the repair myself. well it just burned out again this week which now makes 4 times in a 6 year history this has occurred. i talked with vw concerning this and they said the cable was too small when vw first manufactured the car. so the 3rd time it went out i replaced the so called faulty cable as well. well i guess that wasn't the problem as i said it now burned up again and that was replacing the cable and going to a larger gage size wire that vw suggested. not what should i just expect it to happen again. needless to say i have seen this same complaint several times when is vw going to stand up and take responsibility. i know have spent over $1500 fixing the same thing now for the 4th time. very disappointing vw.
Complaint filed: 2016-04-29
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 chrysler pacifica. the contact stated that there was a progressing failure in which the vehicle was randomly stalling. the contact was able to restart the vehicle but, as the failure continued, it took longer than normal to get the vehicle to restart. the contact was unable to determine when the vehicle would start due to the failure. the manufacturer was notified and stated that the vin was not included in a manufacturer recall to address the repair. the vehicle was not diagnosed or repaired. the failure mileage was not available.