vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2017-05-24
Components: ELECTRICAL SYSTEM
my ignition switch wouldnt turn once the key was in so i opened it up took a look and put it back in. now it turns but it turns on and back off before after jiggling the key a little it would turn on. now it doesnt just starts and turns off.
Complaint filed: 2015-04-07
Components: STRUCTURE
there is severe rust/rot visible on at least the driver side floor board. i am the second owner of this vehicle which i purchased from a close family member and the car was well maintained. i am deeply concerned that this is a serious safety issue and why this was not detected during a recent nys dmv inspection. after doing some online research i learned that many other owners have experienced the same issue and i cannot believe that nissan will not stand behind this issue. this is clearly a design deficiency/defect. severe rot should not occur in just 10 years. i purchased this car nearly two years ago and this repair will not likely be cost effective. *tr
Complaint filed: 2017-10-10
Components: ELECTRICAL SYSTEM
brake light switch keeps breaking causing vehicle to have no illumination for braking
Complaint filed: 2014-09-23
Components: SERVICE BRAKES
brake pedal goes to floor very slowly and vehicle slowly creeps forward. master cylinder was replaced with new. (history: at 79000 miles the toyota factory recall to replace the master cylinder cup kit was performed by toyota dealer ). *tr
Complaint filed: 2015-07-27
Components: AIR BAGS
tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light illuminated when the vehicle was started and continuously illuminated until the vehicle was turned off. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was 154,690.
Complaint filed: 2015-01-31
Components: SERVICE BRAKES
made a left hand turn at a traffic light after it turned green. i was the only vehicle at the time making the turn, nobody in front or behind me. drove about 1/10th a mile to the next light, when it turned yellow, i immediately hit the brakes to stop. at first the brakes worked then my foot went to the floor, i had no brakes. i came to a stop in the middle of the intersection. i then backed up, to get behind the light. as i stated at the beginning, there was nobody in front or behind me at the other light making the turn with me, so when i was approaching the next light, i had nobody in front of me, behind me or to my right. the roadway was four lanes, two in each direction, with a center medium. i was driving in the left lane. so i am looking to drive another day and someone else too. the cause of the problem is that the brake line that goes from the front to the rear, running along side the frame, on the driver side, rusted out and broke. i contacted gm about this, and after talking and complaining about what happened, they said there was nothing they could do for me. my problem is that, this is a safety issue, and they take no responsibility for it. i should have been at least notified in some way as an owner that my life may be in danger if i do not have my brake lines checked and replaced if needed. they no about the problem and are not contacting owners of my vehicle and others with the same problem. i am looking to have not been hurt or killed or hurting and killing someone else. i did not know of the problem until after it happened. i am now faced with doing the work myself, which is a major undertaking, or having the local gmc dealership doing it for 1500+, which is where it is right now, waiting for my call. thank you. *tr
Complaint filed: 2016-12-09
Components: AIR BAGS
airbags need replaced.
Complaint filed: 2014-07-10
Components: STRUCTURE
car was at dealer for service. we were told the frame was rusted and the car was not safe to drive. we purchased the car new in dec 2002. we have had it serviced through the years at the local dealer. they tell us there is nothing they can do about fixing the car. we have had many new cars from 1962 to 2011 and never had a car or truck rust out in 11 years of use. i notice their are many complaints on the internet about this problem, and it appears nothing is being done. can you explain to us why this major safety issue is not being looked into and a recall of these kia has not been issued. does someone have to get killed first.
Complaint filed: 2014-09-24
Components: ELECTRICAL SYSTEM
after stopping at a gas station, got in my car and automatically locked the doors before starting the engine. nothing happened when i turned the key. no sound other than a whirring under the hood of the car. i tried multiple times with no success. it was getting very hot in the car so i tried to open the door, and could not. i tried the manual "open" button many times and it would not work. of course, the windows are electric so they would not go down (there is no lever to roll them down). after approximately 15 minutes, it got so hot in the car i telephoned 911. as the officer drove up, one of the times i tried to turn over the ignition produced a very short success in turning on the electric just long enough for the radio to come on and the doors to unlock. we still do not know what the problem is, but expect it is related to an electrical part(s). i have been on the phone with chevrolet for almost an hour now. "[xxx]" still has me on hold (over 20 minutes now) for a supervisor (which i requested - twice) because he informed me they know of no way to open the door manually when the electric is involved. in fact, he said their "senior" repairman said he had never heard a thing like that happening to anyone before. "[xxx]" kept telling me to ask the dealership or the napa service center where my car is now of a way to escape the car. i kept telling him i had already talked with the dealership and their repairman told me it could happen the way it did to me, it is dangerous, and he knew of no way to open the door with it being already locked when the electric no longer works. i was extremely lucky, if it is the electric, the car did not catch on fire. i want chevrolet to make sure there is an escape out of the car when there is an electrical failure. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2015-09-24
Components: SERVICE BRAKES
my daughter was driving and pulled into our drive. she stepped on the brake and pedal went to the floor. found brake line failure under cab leaking brake fluid.
Complaint filed: 2018-11-30
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 chevrolet malibu classic. the contact stated that there was no failure with the two vehicle keys until the vehicle was repaired per nhtsa campaign number: 14v400000 (electrical system) by autonation chevrolet laurel (500 washington blvd, suite a, laurel, md 20707, 301-725-2700). the dealer was informed numerous times that the replacement keys from the recall failed to remedy the defect. the vehicle failed to start and was unable to be restarted numerous times. for over four years, the contact stated that the original oem keys functioned properly. in addition, the anti-theft function failed to operate properly. the contact referenced the owner's manual to reprogram the function and turned the vehicle on and off. the contact stated that the anti-theft feature did not work for this year, make, and model vehicle, the anti-theft warning indicator illuminated, and the vehicle would not start when the key was inserted in the ignition. the dealer kept the two oem keys and stated that the plastic insert piece that was to be provided as a key insert failed as a remedy for the recall. the two keys did not work for the contact's model vehicle. the dealer reported to the manufacturer that the plastic cover and the key modification failed to function manually and electronically. the vehicle had to be towed. the vehicle was not repaired. the manufacturer was notified. the failure mileage was not available.
Complaint filed: 2015-04-12
Components: SERVICE BRAKES
driving on interstate and was slowing down to exit onto off-ramp. brakes went to floor. was able to coast and use emergency brake to stop vehicle. after getting the vehicle home, found the right back metal brake line was leaking with a hole in it and was rusted. never had a brake line rust and go bad in 60 years. i saw there is a investigation with the chevy brake lines corroding. *tr
Complaint filed: 2016-01-08
Components: STEERING,ELECTRICAL SYSTEM
tl* the contact owns a 2004 bmw z4. while driving 10 mph, the eps light illuminated and the steering wheel became difficult to turn. the vehicle was not taken to a dealer or repaired. the manufacturer was not made aware of the failure. the failure mileage was 88,000. updated 02/26/16*lj updated 02/29/16.*jb
Complaint filed: 2019-11-17
Components: AIR BAGS
i have responded to honda's requests for information re: i no longer own my vehicle at least four times! i provided trade in info in 2008 when i purchased a new car. why haven't they recorded the information i provided? i feel honda is not acting in the best interest of the public when i see they don't record information such as i've provided numerous times.
Complaint filed: 2016-08-20
Components: SERVICE BRAKES
had to make a sudden stop when a pedestrian walked out in front of the car in front of me. my brake pedal went to the floor and i rear ended the car in front of me. upon on investigation it was found that one of the front brake lines ruptured due to the high pressure from the emergency stop and the rusted brake line. i have owned this truck since new and there have been no recalls or communications that the brake lines will prematurely corrode and fail. brake lines are not a normal serviceable part. apparently, this is typical of this year vehicle from gm. please recall or notify the public because this is a time bomb waiting to kill people. brakes are more important than your emphasis on air bags. the brake lines didn't last as long as the engine, transmission, ball joints, shocks, etc which are all serviceable items and expected to be replaced. please step up to your responsibilities and get the vehicle owners notified and get the vehicles off the road until the brake lines are replaced. my 1941 chevrolet pickup has original brake lines in better condition than my 2005 chevrolet pickup. please recall these vehicles.
Complaint filed: 2016-08-09
Components: STRUCTURE
structural design flaw rapidly corrodes front subframe. vehicle failed state inspection after significant corrosion of passenger-side front subframe compromised structural integrity. localized corrosion occurring suddenly during hot summer months almost certainly related to faulty placement of air conditioning drain hose. mechanic recommended replacement of entire subframe, repair cost quoted at $1,700. vehicle deemed unsafe to drive pending this necessary structural repair. current vehicle mileage is 123,000.
Complaint filed: 2017-02-11
Components: SERVICE BRAKES
the amber abs warning light glows while the red brake light blinks. i understand newer audi models have just been recalled for abs issues, but my 1998 a4 was not included in the recall. braking appears normal, and warning light illumination is sporadic.
Complaint filed: 2015-09-28
Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
while traveling to work my vehicles check engine light came on and the reduced power warning came on at which time i had complete loss of acceleration, complete loss of braking, and complete loss of steering power. i then had to coast to a stop and attempted to restart the vehicle 6 times before i was able to get the reduced power warning to go off and was able to drive although the check engine light stayed on. this is the 2nd time this has happened to me in 2 days with the loss of power. i have had the reduced power warning on numerous occasions years past but never have i lost total / absolute power to control the vehicle, this is a total death trap for anyone who has had this experience, especially on the freeway or highways at high speeds. i have read numerous accounts of this same issue affecting other gmc owners and have seen no resolutions or any recalls from gmc. i have already replaced the throttle housing and harness components, acceleration pedal sensor and yet the issue continues, someone is going to ( die ) because of gmc's lack of concern and responsibility to owners of their products. i will never ever own another gmc associated product.
Complaint filed: 2016-02-18
Components: AIR BAGS
tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect
Complaint filed: 2015-04-23
Components: AIR BAGS
tl* the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.
Complaint filed: 2014-12-19
Components: ELECTRICAL SYSTEM
owner of the 2004 pontiac was leaving work and just cut off while in run position. *tr
Complaint filed: 2023-04-22
Components: VISIBILITY
the sunroof on my vehicle flew off on the highway while it was in the "closed" position. there was no personal injury nor damage to any persons or vehicles. i returned to the area where the glass flew off only to find it shattered all over the shoulder of the road, completely destroyed. i've uploading a pic of the serial number sticker and my vin sticker off my door panel.
Complaint filed: 2014-07-14
Components: STEERING,SUSPENSION,STRUCTURE,ENGINE
while backing out of my driveway the subframe fell out of my vehicle causing the throttle body to open all the way dropped out of reverse and went into drive lost steering ,lost brakes jammed vehicle into park to stop 1 foot from telephone pole. had vehicle towed to ford took 1 week to here anything from them ,was told i could not have a rental or loaner vehicle while they had my car. called ford customer service line was told i could only get rental car for 1 day for subframe and 1 day for rear axle recall , as of 7/14 2014 was told i would maybe have my vehicle back by next week after ford evaluated my car for repairs. i did not receive a phone call from ford dealer until 7/14/2014. *tr
Complaint filed: 2015-01-10
Components: SERVICE BRAKES
while driving on route 95 my brake line broke. it is completely rusted out. i found thousands of other people online with the same problem. gm needs to recall this. i had to swerve across traffic and drive on the grass shoulder to come to a stop. very very scary. *tr
Complaint filed: 2016-01-12
Components: STRUCTURE
honda issued a recall notice, service bulletin:08-031 " warranty extension: paint peeling on dark blue 2003-2005 odysseys". i am attaching the service bulletin for your ref. my 2003 honda odyssey was affected and its blue color was peeling off of places. on feb 24th 2010, colonial honda of dartmouth, ma repainted the areas of car as per the bulletin: which were roof, hood, top half quarter panels, and top half fenders. my concern was that honda chose to just paint the few areas and if other areas starts to peel off as well but i was told by colonial dartmouth dealer that to keep cost down, honda is only willing to re-paint the affected areas and should any other be affected at a later point, those will be done at that point. with that said, i agreed and let the dealer do the work. some time later i noticed the paint is peeling from other areas. it is exactly the same way it is peeling, like it did before and matches pictures shown in the bulletin attached. so, i went back to colonial honda and they told me that i need to call honda i tried to explain that they had promised to take care of this problem at a later point if peeling should occurs but now they are not honoring their word and looking the other way and also made derogatory remarks about my car, that " your car is 13 years old" !!! subsequently, i called honda customer service and opened case n012015-04-2100738. after about 30 min of keeping me on hold, honda customer rep, matthew told me the same thing the dealer said, that it is outside of the warranty period. if honda would have done the recall properly the 1st time, by painting the car on all areas i would not been having this issue. this is a recall that was not done in its entirety.
Complaint filed: 2020-11-23
Components: STRUCTURE
frame rusts too easily. coating was not good enough from factory. tacoma's with same frame were recalled.
Complaint filed: 2017-08-31
Components: ELECTRICAL SYSTEM,SEAT BELTS
tl* the contact owns a 2002 honda civic. when the vehicle was taken to be inspected, it was diagnosed that an electrical failure occurred with the seat belt that caused the srs warning indicator to illuminate. the dealer was not contacted. the vehicle was not repaired. the manufacturer was contacted and informed the contact that the vin was not included in a recall. no further assistance was offered. the approximate failure mileage was 200,000.
Complaint filed: 2018-08-20
Components: STRUCTURE
frame is completly rusted out.
Complaint filed: 2018-03-30
Components: ELECTRICAL SYSTEM
2001 oldsmobile alero. consumer writes in regards to defective ignition coil recall notice states same problem as consumer brake and steering failure accident. *ld the consumer stated while driving over bumpy patch in the road the ignition was inadvertently switched out of the "run" position resulting in an accident.*js
Complaint filed: 2014-06-24
Components: SERVICE BRAKES
i was traveling at approximately 35 mph when the car in front braked suddenly. i pressed the brake pedal quickly and firmly to slow the vehicle, and the brakes worked normally. a half mile or so later, at an intersection, when i applied the brakes gradually, the pedal was soft and went all the way to the floor, only barely stopping the vehicle before it entered the intersection. i drove the vehicle home (about a mile) slowly and cautiously and inspected the brakes and found brake fluid coating the underside of the vehicle and what appeared to be rust or corrosion on the brake lines where they crossed the frame near the driver's side wheel axle. *tr
Complaint filed: 2014-07-25
Components: STRUCTURE
there is bubbles coming through the paint on the roof panel. it is known by gm that its the glue bleeding through the fiberglass panel and paint. *tr
Complaint filed: 2014-02-27
Components: ELECTRICAL SYSTEM
traveling east on 376 approx. one mile from the squirel hill tunnels, a women in another vehicle alerted me, trying to tell me my car was on fire. i pulled off the highway to the side of the road, pulled up the hood and saw fire. i called 911 and the fire company came and put out the fire. googled the interenet and found there was approx 200,000 cases of fire without the manufacture recalling all vehicles.
Complaint filed: 2014-01-21
Components: STRUCTURE
no incident yet. i was informed by nissan service that the front engine and suspension support frame has a hole rusted through and needs replacement. apparently this is a known design issue. there is no reason a hole should form in a frame support member if safely designed. it is difficult for an average vehicle owner or non-nissan garage to notice this problem so many vehicles may have it. the most obvious time the frame would break would be during a high speed bump. it would be hazardous if the frame broke during travel resulting in possible loss of control of vehicle. *tr
Complaint filed: 2018-05-07
Components: STRUCTURE
had to replace the frame due to left rear rusted through the whole frame, just a small amount of the frame was left. other areas had rust eating threw the frame, and in a matter of time would have failed!!!.
Complaint filed: 2015-06-29
Components: STRUCTURE
recently bought this 1998 4runner thinking it was in great condition. after the purchase we brought it to a mechanic to have it checked out and have the back brakes fixed. while he was doing the maintenance he saw that the whole underbody frame of the truck is rusted out and isn't even drivable due to the fact at any moment the whole back of the truck could fall out. i understand that this stuff happens but through my research this is fairly common in the older 4runner models along with the very similar framed tacoma which has the frame recall.
Complaint filed: 2018-02-20
Components: AIR BAGS
2004 honda pilot. consumer writes in regards to defective takata airbag. *ld the consumer stated the air bag was replaced, but the dealer advised the airbag failure may recur. *js
Complaint filed: 2016-06-28
Components: AIR BAGS
one week ago without warning at 35 mph going straight ahead car warning chime started and airbag warning light came on then went off. now it constantly blinks on at random times, no apparent reason, i.e., stopped, driving at various speeds straight ahead, left or right turns, up or down hills, starting off or parked. now becoming more and more frequent, sometimes for a minute or so it remains on, sometimes no more than for a few seconds. found numerous other similar complaints have been filed on this site when looking for any recall information.
Complaint filed: 2015-01-22
Components: AIR BAGS
tl*the contact owns a 2004 mazda b2300 (n/a). the contact received notification of nhtsa campaign number: 14v344000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.
Complaint filed: 2020-05-05
Components: POWER TRAIN,STRUCTURE
the paint on all 2003 acura tl the paint fails badly. the transmission also went out on me soon as my car hit 100,000 miles which sad for an acura. i owned a 96 tl and never had any of these issues. *tr
Complaint filed: 2015-01-21
Components: SERVICE BRAKES
the abs controller for this vehicle has stopped functioning. this is a known defect with this model. the causes are either poor soldering on or damage from fluids to the controller's board. without abs, the vehicle is significantly less safe and i've experienced five incidents where i and my passengers narrowly escaped serious injury due to ford's and the nhta's unwillingness to rectify this flaw. *tr
Complaint filed: 2016-06-22
Components: STRUCTURE
we took our very well maintained 2004 chrysler pacifica into the mechanic to replace the shocks (thinking that might be the cluncking noise we heard) and he called us and told us the car's engine frame was completely rotted out and the car was horribly unsafe to drive and didn't want us to even drive it home. he told us the frame replacement would be in the range of $4,000 to $5,000. our car was in otherwise perfect condition and perfectly maintained (i have the records to prove it). my husband called chrysler to complain about the situation and was basically told to take a hike by a customer service rep there named "leah" and wouldn't put us in contact with any superiors, etc. no notice from chrysler about this horrible/deadly issues whatsoever. i've been driving our child around in this car with all of his friends, on the highways all around chicagoland. this is a vehicle that is purchased by families with children. how in the world can chrysler think it's ok to not warn people they are driving around a time bomb that could kill their entire family and possible everyone driving around them. we had to run out and immediately buy a new vehicle without being able to sell the pacifica. this is a total nightmare for our family. i can only be grateful something much worse didn't happen and our mechanic probably saved our lives. this car needs to be recalled immediately!!!!
Complaint filed: 2018-09-16
Components: STRUCTURE
the driver's door hinges came off the body of the jeep while driving down the highway. the passenger side hinges are also loose. it looks to be faulty welding on the part of the manufactorer.
Complaint filed: 2014-09-25
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 pontiac grand prix. the contact stated that the key became lodged in the ignition switch. the dealer stated that the failure was not related to nhtsa campaign number: 14v400000 (electrical system). the vehicle was not repaired. the manufacturer was notified. the failure mileage was unknown.
Complaint filed: 2015-10-19
Components: STRUCTURE
was replacing brake lines after a rusty line broke and seen excessive rust on the passenger side frame in the front 1/4 of pickup. the frame has a long hole on bottom of frame spaning about 10 inches and above the same section of frame has a long rusted crack running parallel with the frame spaning about 8 inches. the rest of the frame looks in good condition.
Complaint filed: 2015-11-18
Components: POWER TRAIN,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)
1. transmission does not let you accelarate. pressure builds up while you are pressing on the gas pedal and it doesn't increase your speed until 10 seconds or so of pressing the gas pedal, and than it explodes and you are thrust back with the acceleration. very dangerous when you are trying to change lanes or are entering the highway. lack of acceleration has almost got us into a few accidents. 2. sensors are not functioning, constantly telling me that the doors are open. i don't know when a door is actually open or not. 3. the rear hatch is cracked and i'm afraid it doesn't provide enough stable prorectection for the rear glass to be held in place properply.
Complaint filed: 2016-01-08
Components: ENGINE
tl* the contact owns a 2001 chevrolet impala. when the driver turned the ignition to the on position, the engine exploded without warning. the fire was extinguished by the contact. a police or a fire report were not filed and there were no injuries reported. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and stated that the vin was included in nhtsa campaign number: 15v701000 (engine, engine cooling). the failure mileage was approximately 170,000.
Complaint filed: 2015-01-21
Components: STRUCTURE
the dashboard started developing cracks and started to get mushy. the condition has continued to worsen over the last several years and there are now major cracks over the spot where the passenger side airbag deploys. i am very concerned that these cracks could turn parts of the dashboard into missiles in the event that the passenger airbag would deploy in any type of accident. you can now see the indentation of where the passenger side airbag would deploy, and the cracks extend around the plastic making it possible for pieces of the dash to unintentionally strike the passenger in the face or other place. *tr
Complaint filed: 2014-01-15
Components: SERVICE BRAKES
while driving the truck in a residential area, the brakes failed. there was slight deceleration when the pedal was pressed, but it was clear there were no brakes. the emergency brake failed to slow the truck. i was able to get the truck to my daughters house that was close by and had the truck towed to my mechanic. after his inspection, the brake lines were completely rotted through. *tr
Complaint filed: 2018-08-01
Components: SERVICE BRAKES
complete brake failure pedal straight to the floor main brake line midway of the truck completely blew apart my son just drove 2 hours pulled in the driveway i went to move his car thank goodness put the brake pedal to the floor and fluid was everywhere i have read that this problem is a 1 + 1,000 on chevy trucks however i have purchased a chevy 2005 tahoe 1 year difference and this weekend the same exact thing happened traveling back from a weekend away and complete brake line failure brake line completely busted halfway down and fluid everywhere so i guess i am too in 2000 seems a little coincidental i am in ohio and i have read about the salt brine and everything however i have one of the cleanest trucks around we are detail freaks every one of our cars is taken care of something is definitely wrong with these years of tahoes and it's going to kill somebody once again we were on a two-hour trip home stop to use the bathroom the next time we hit the brakes they were totally gone had to use emergency brake to stop and pull over we feel the divine intervention on both incidences and are blessed that someone was looking out for us and it sure wasn't chevy
Complaint filed: 2014-09-24
Components: AIR BAGS
i have been dealing with gm for well over a year in reguards to multiple recalls on my cars air bag system. during this time i have repeatedly been given the run around by them and they're dealer, o'neal buick in warminster, pa, with reguards to what needs to be done, availability of parts, and overall lack of concern that a vital safety system does not operate properly. to add insult to the situation, after the intial round of recalls when they worked on part of the electrical system, my air bag light was triggered. i had a mechanic diagnose the problem and the system now has a short in it. the dealer will be happy to repair the problem for a fee. *tr
Complaint filed: 2017-05-22
Components: STRUCTURE
tl* the contact owns a 2004 toyota tacoma. while the vehicle was at the dealer to have the catalytic converter system replaced, the mechanic observed that the frame had extensive corrosion. the vehicle was not repaired. the manufacturer was not made aware of the failure. the vehicle was not included in any open recalls. the failure mileage was approximately 140,000.
Complaint filed: 2017-07-07
Components: ELECTRICAL SYSTEM
tl* the contact owned a 2004 bmw 525i. the contact stated that the vehicle caught fire and blew up in the garage without warning. the fire department was contacted and stated that the fire was started by the battery cable. a fire report was filed. the contact sustained injuries that required hospitalization. the vehicle was totaled and the contact's home was damaged extensively. the dealer was not contacted. the manufacturer was contacted and stated that it was not their responsibility. six months prior to the fire, the vehicle was taken to the dealer (chapman bmw in phoenix, ar) where a recall repair of the battery cable was performed. the recall information was lost in the fire. the failure mileage was 160,000.
Complaint filed: 2014-04-07
Components: AIR BAGS
tl* the contact owns a 2002 jeep liberty. the contact stated that while driving approximately 45 mph, she crashed into another vehicle. the contact suffered from multiple bruises to the face and body. a police report was filed of the incident. the air bags failed to deploy with the impact. the vehicle was towed to an independent mechanic and being inspected. two months ago, the vehicle was repaired under a recall associated with nhtsa campaign id number 12v527000 (air bags) however, the recall remedy repair failed to correct the air bag defect. the manufacturer was not notified of the problem. the failure mileage was unavailable.
Complaint filed: 2017-12-20
Components: AIR BAGS
tl* the contact owns a 1995 honda accord. while driving 5 mph, the front passenger side air bag deployed without warning or impact. as a result, the front seat passenger sustained injuries to the left hand. medical attention was not required. also, the windshield shattered but was still intact. the contact was unaware if metal fragments were projected when the air bag deployed. a police report was not filed. the vehicle was not diagnosed by an independent mechanic or dealer. the contact scheduled an appointment with scholfield honda (7017 e kellogg dr, wichita, ks 67207 (316) 688-6400) for diagnostic testing. the manufacturer was not made aware. of the failure. the failure mileage was 274,799.
Complaint filed: 2017-08-16
Components: UNKNOWN OR OTHER
i had just bought a used toyota 4runnner from a dealership as my first vehicle for college. before i was about to leave for my freshman year of college i had to get it inspected and came to find out the frame of the suv was rusting away. now i am $7000 dollars in the hole and no vehicle to go to school with and now forced to stay home. i did my research and came to find out that this is a common problem with these vehicles and that all of the 1999 toyota tacoma trucks had recalls for their frame but not the 4runners. please help because that just isnt right.
Complaint filed: 2014-12-08
Components: ENGINE
note: below is an extract from a message i sent to an attorney in wisconsin in 2011 regarding the problems i was having with my vehicle. i have since had the cooling system problem repaired at my own expense. note also: i see where there has been a recent entry for pending dealer repairs on a honda civic (i think) pertaining to "coolant loss". at least honda company will live up to and correct its manufacturing mistakes. i and others have had issues with their subaru vehicles circa 1997-2004. the most important issue has to do with the cooling system losing coolant at an unacceptable rate. this is the result of functional design flaws of using different metals in the engine compartment. this allows larger than normal gaps to open up in the cylinder walls as the two metals expand differently when the engine heats up. coupled with cheap gaskets, this formula has led to many engine seizures in these cars across the country due to overheating. (i've caught mine barely in time as the thermostat hit red-line twice now without warning.) meanwhile, subaru knew about this problem from the onset, since dealers treated the coolant system with so-called coolant "conditioner" before selling these cars. and they didn't advise the purchaser that they were doing this and why. problems is.the conditioner will not work indefinitely and may even accelerate the breakdown of the cheap gasket. i've got 81,400 miles now on my car and i'm on my second can of conditioner. but the coolant level keeps dropping and it's burning away in the hot engine. i can smell it when i leave the car in the garage overnight. (it smells sweet but i'm not too pleased with it.). subaru has since had the forethought to change its gaskets to much sturdier ones. but, of course, that means i'd have to shell out thousands of dollars to replace mine. *tr
Complaint filed: 2018-08-18
Components: STRUCTURE
body frame rusted to the point i noticed the bumper was hanging down on drivers side, as i looked under the truck in my driveway i had seen the shackle was broken and the plate over the spare tire was cracked which could have cause the tire to fall out from under the truck or bumper which was not connected on drivers side because of rust also frame had to be repaired these are the repairs i had done, replaced rear frame section from rear axle snubbers to bumper, replaced rear shackles-replaced right side rear frame shackle mount repaired crossmember for gas tank right side-repair right front frame rail round contro; arm to trans crossmember cost with labor $973.69
Complaint filed: 2014-05-13
Components: STRUCTURE
tl* the contact owns a 1997 toyota tacoma. the contact stated that upon inspection, it was found that the frame was rusted. the vehicle was taken to the dealer where the failure was confirmed. the dealer applied an anti-rust coating but the failure recurred. the manufacturer was contacted. the approximate failure mileage was 307,700.
Complaint filed: 2021-11-06
Components: STRUCTURE
frame replacement needed: i took my 2001 toyota sequoia (45,515 miles; always garaged) in for an emissions safety inspection. i was notified the excessive rust on the frame has cause damage to the lines for the brakes/bubbling on the lines, fuel line, power steering fluid lines and, eventually, other undercar items may soon fail. it is recommended that due to the excessive rusting/premature frame rotting, the suv should be decommissioned and off the road. toyota dealership actually suggested that it might be necessary for me to sign a waiver in order to take the vehicle out of the dealership. the waiver was to hold toyota harmless should something result as a result of the defect. i was shocked at the request/i declined. stated the severe rusting is from the front to the rear of the frame. research shows the toyota corporation is fully aware of the excessive rusting on the toyota sequoia suvs however no remedy has been in place to resolve the issue for current owners. i am advised to replace the fuel lines (approximately $1700 for parts and labor), however, upon replacement the excessive rusting to the frame may damage the other lines in the vehicle and the frame will need to be replaced as well (about $10,000). the 2nd technician stated he has done work on 20+ year old suvs a lot, none with anywhere near this type of premature rusted frame. stated he couldn't believe how bad it is. said it flakes apart when you touch it anywhere. he stressed that i should not have my octogenarian mom, and 1st grader in the vehicle. this is our family vehicle. the 2001 sequoia suv was built on a tundra frame which had a structural recall (nhtsa action number: pe09049) for frames built in 2000 and 2001. the sequoia was left out of this recall; a 2012 spray option was offered for the frame (i was told by "israel" today / brand ambassador department). i never received the notification. no dupport from toyota. the frame, fuel lines need replacement. pls help!
Complaint filed: 2015-09-08
Components: SERVICE BRAKES
steel brake line failure where lines run between frame and front drivers side cab mount. from the dealer that replaced the lines, there was a pin hole in the line. i have the parts. went to stop at a red light in the middle lane of a 6 lane divided highway at 5:15pm. the light changed and i braked hard from 50 mph. just before the truck was to stop at the stop line, the brake pedal went to the floor and the truck continued through the red light into the middle of the intersection where it came to a stop. i was the first vehicle at the light, there was one car to my right in the right lane and two cars side by side at the jug handle to my right waiting to cross the six lane state highway. it was just dumb luck there wasn't a vehicle in front of me. two seconds later the cross traffic would have broadsided me and another second later i would have broadsided the cross traffic. this state highway is infamous in the county for pedestrian fatalities. there were no warnings of the failure and no brake warning lights on the dash. i moved the truck through the red light and over to the far right lane and tested the braking. i had very minimal braking. i had driven the vehicle approximately 50 miles before this happened with two incidents of hard braking with no issues. i was less than a 1/4 mile from my home. limped home at low speed with my emergency flashers on. had truck towed from my home to the chevrolet dealer for repair. recommended replacing all steel brake lines due to the failure and rust on the lines. $1300 for coated steel brake line replacements plus two front calipers because the hex on the bleed screws was completely rusted away. last serviced at the dealer on 4/8/14 and only driven 1763 miles since that service. on the inspection report the dealer had checked the yellow warning on brake system and just noted brakes have rust buildup, no leaks.
Complaint filed: 2016-07-05
Components: AIR BAGS
tl* takata recall. the contact owns a 2005 acura mdx. the contact received notification of nhtsa campaign number: 16v344000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2018-01-23
Components: STRUCTURE
tamara inflators, sent my van to my local nissan dealer for brake repairmen. i was told since the front subframe at passenger side had severe rust area, my van is not safe to drive. it will cost me more than $4,000 to replace. i checked internet. there are many same problems occurred on 2004 quest. it looks like the defect of materials to me.
Complaint filed: 2014-10-29
Components: AIR BAGS
wife was sitting in a line of traffic waiting at a light. vehicle came from behind and hit her at approximately 40. m.p.h. car was thrown into car in front of her which was then thrown into car in front of them. breaking hood latch system, radiator, a/c cooler/, and bending hood up. air bags never deployed. wife sustained whiplash and cervical sprain, and had to be transported from scene by ambulance due to accident. our car had in excess of 2500 dollars damage. *tr
Complaint filed: 2014-09-08
Components: STRUCTURE
tl* the contact owns a 2003 mazda tribute. the contact was informed by the dealer that the entire front end of the vehicle needed to be replaced due to corrosion. the contact stated that the failure caused more damage to the vehicle that is not covered by nhtsa campaign number: 14v174000 (suspension). the manufacturer was notified of the failure. the approximate failure mileage was 79,000.
Complaint filed: 2015-05-04
Components: SERVICE BRAKES
i was driving to pick my son up from school when i lost brakes. we barely avoided an accident and had to swerve off the road to avoid the vehicle in front of us stopping at the light. i had just redone my front and rear brakes/rogers. after inspecting the brake lines we noticed my lines are completely rusted and will not hold any fluid. i live in florida. no snow, no salt on my roads. it disgusts me that gm isn't taking care of this known issue. this is my 4th suburban and will be my last. i will now be looking toward the ford, toyota, or nissan suv. gm should be making this right. maybe after a few more deaths they'll see how serious this is. how many deaths do they need on their hands to see it's a problem? absolutely disgusts me! *tr
Complaint filed: 2024-02-29
Components: ELECTRICAL SYSTEM
the contact owns a 1998 chevrolet silverado gmt-400. the contact stated that the high blower relay circuit wiring connector melted. the vehicle was taken to the dealer and the dealer refused to diagnose the failure without a diagnostic test fee being paid. the vehicle was taken to two dealers and the contact was informed that the diagnostic test fee needed to be paid. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was approximately 220,000.
Complaint filed: 2014-07-31
Components: STRUCTURE
drivers side door would not unlock. had to open using the inside door handle. key would not unlock or the remote also. safety hazard with children inside and keys inside the vehicle! have read where this has been going on some time with dodge ram with the drivers door. should have a recall. thank you *tr
Complaint filed: 2014-11-25
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2001 cadillac deville. the contact stated that nhtsa campaign number: 14v355000 (electrical system) exceeded a reasonable amount of time for repair. the manufacturer had not sent out a second letter when the parts would become available. the vehicle was not repaired. the contact had not experienced a failure.
Complaint filed: 2018-11-20
Components: SERVICE BRAKES
my husband was driving home and the brakes went out and he had to pump them to be able to stop. upon reasearching the campaign number came up. his brake light came and and upon inspecting the brake lines and checking the fluid it was low and the lines appear to be corroded. cadillac stated there is not active recall.
Complaint filed: 2022-03-09
Components: AIR BAGS
i brought in my car in to roger williams chrysler in weatherford tx, 1102 washington dr, weatherford, tx 76086, for safety recall r06. the first appointment i dropped off the vehicle and received a rental, which was covered by fca under the recall. a couple of days pass as they order parts and perform the maintenance. i return to my vehicle once they stated the safety recall was completed. the airbag light was still on, they couldn't tell me what dtc was associated with the light so i checked it myself. the dtc's were airbag dtc 54 and 55 (side impact sensor internal fault). safety recall r06 instructs the dealership to replace impact sensors should they have any dtc's on them. r06 also states, at least twice, not to replace the front impact sensors, which they boasted and were proud about replacing. they stated "the tech has done hundreds of these recalls and always replaces the front sensors". i explained why i felt the recall maintenance was not completed to the tech when i picked up my vehicle. he maintained his narrative that the recall was satisfied and if i wanted them to look into it further it would be a minimum of $300.00. as weeks go by while i work with fca customer care and the dealership service manager i am forced to drive a vehicle with faulty airbags. after several weeks and numerous phone calls and arguing i convinced the dealership to take another look at the vehicle. upon their second look they initially maintained that the recall was satisfied and that the front sensors were replaced. i pleaded with the service manager once more to check the dtc's and review the nhtsa/fca safety recall r06 instructions to replace the side impact sensors. they finally do, now the vehicles airbags are functioning and all is well. i just wonder, how many hundreds of wj's are out there that had this maintenance done incorrectly and either don't know or didn't push hard enough to have it done correctly. how was this even able to get to this point?
Complaint filed: 2014-10-06
Components: STRUCTURE
tl* the contact owns a 2002 pontiac grand am. the contact stated that the dashboard deteriorated and caused the passenger and driver side air bags to slightly pop out, but not fully deploy. an independent mechanic repaired the failure. the manufacturer was not notified. the approximate failure mileage was 200,000.
Complaint filed: 2017-07-31
Components: SERVICE BRAKES
brake failure for the second time on the vehicle. original brake lines were replaced 7 or 8 years ago due to failure at my own cost (rusted lines, leading them to fail as the brakes were applied), all lines were replace with gm replacement lines by a qualified technician. original failure rendered the brakes 0% operational, gravity (uphill) was the only thing that stopped the vehicle. the most recent failure (on july 29, 2017) affected the brake line running to the front-right caliper, line failed where it crossed over the skid plate near the center-line of the vehicle up front by the lower radiator support. line failed due to corrosion. rear brakes appear to be working but are not sufficient to stop the vehicle in a safe manner. no accident occurred, line failed as approaching a light turning red while going uphill, rolled through the intersection prior to the light turning green for crossing traffic and was able to stop the vehicle as it drifted to a stop uphill. the quality of the gm brake lines are very suspect to say the least. the brake lines are dangerous and seem to be more susceptible to corrosion than any other brake line on any other vehicle i've ever owned, or any of my friends or family have ever owned. i can only imagine if the lines failed under different circumstances (while towing though mountains while going downhill for example, this would be a life-threatening situation). please determine if these lines are faulty for the sake of others with these vehicles, and the sake of other motorists that could be impacted when the brakes on this larger vehicle fail. if they are found to be faulty owners should be notified that these brake lines are subpar, and that the manufacturer's replacement lines are also subpar.