vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2014-12-21
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
my vans brakes started acting funny when i came up to a stop. the abs system is acting as if the van is going into a skid and activating the anti lock brake system. it causes improper braking distance which has almost led to an accident. after operating for awhile the warning lights go on in the dash for the abs and traction control, at this point when the lights go on the systems are disabled. when you shut off the van it resets and the problems persist when you start it back up. i believe there is problem with the computer board causing this problem. it can possibly lead to an accident and or death. *tr
Complaint filed: 2015-01-05
Components: STEERING,ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet cobalt. while driving at various speeds, the steering wheel became difficult to turn. in addition, the contact stated that the doors would lock and unlock independently. as a result, the contact was unable to get into or out of the vehicle. the dealer stated that the body control module, door locks, fuses, electronic door lock mechanism, and the power steering assist motor needed to be replaced. the failure recurred. the manufacturer was notified. the failure mileage was 5,000.
Complaint filed: 2017-01-11
Components: ELECTRICAL SYSTEM
well the electrical has to do with doors and window controls and locks and driver gauge panel sensors having never worked properly. the body issue has to do with failed paintand polymer coatings along with cracked body panel on rear liftgate. *tr
Complaint filed: 2015-09-14
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2000 pontiac grand prix. while driving at 5 mph and making a turn, the low and high beam lights failed. the vehicle was taken to an independent mechanic where the failure could not be duplicated. the contact received notification of nhtsa campaign number: 14v755000 (exterior lighting) on september 11, 2015. the manufacturer was not notified of the failure. the failure mileage was 55,554.
Complaint filed: 2019-07-23
Components: FUEL/PROPULSION SYSTEM
my fuel cap vented gasoline, violently. fuel ran down my body panels below the gas cap as vapor/liquid spewed out of the car. it seems the fuel system was over pressurized. i was at chinn's lake in colorado. elevation is roughly 11,000 feet. temp was around 70f. gas tank was around half full with premium gas from costco. from what i have read, it appears the gasoline began to boil and needed to vent. this can be from a faulty evap system, an overheated fuel system, ethanol in the gasoline, etc.
Complaint filed: 2019-01-09
Components: SUSPENSION,UNKNOWN OR OTHER
frame is rotted everywhere for the most part spare tire is about to fail off isn't safe to haul anything in the bed
Complaint filed: 2014-05-02
Components: STRUCTURE
i was jacking up the car to replace the brakes and the jack stand went right through the body sill! i looked closer and the entire undercarriage and subframe of the car underneath is completely rusted. do not place your jack or jack stand near the body sill without checking it very closely. if your working on your pacifica and it falls off the jack stands you could be killed! on my 2004 pacifica, there is not one good place to put a jackstand. everything is completely rusted. it is impossible to work on the car if you have to jack it up. *tr
Complaint filed: 2014-12-12
Components: ELECTRICAL SYSTEM
i had to replace ignition kit about a month after i bought car new approximate date. *tr
Complaint filed: 2015-03-26
Components: AIR BAGS
tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags). the contact stated that the parts were not available for an extended period of time. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. the contact had not experienced a failure. updated 6/11/15*cn the consumer donated the vehicle to charity. updated 9/18/15 *js
Complaint filed: 2016-08-12
Components: SERVICE BRAKES
tl* the contact owns a 2004 hyundai santa fe. while driving during inclement weather and attempting to engage the brakes, the abs and power steering warning lights illuminated. in addition, the brakes malfunctioned. the vehicle was taken to the dealer where it was diagnosed that the front brakes needed to be replaced. the manufacturer was made aware of the failure and stated that the vehicle was not included in nhtsa campaign number: 04v131000 (service brakes, hydraulic). the vehicle was not repaired. the failure mileage was unknown.
Complaint filed: 2017-10-08
Components: STRUCTURE
the hood release cable broke internally in the cable guide. when this happens there is no way to open the hood. not just for repair and maintenance, but emergency situations. the cable is routed between the radiator and the core support. tye only way to open the hood is to pry it up damaging the hood, the upper core support, and possibly the condensor.
Complaint filed: 2014-11-14
Components: SERVICE BRAKES
total brake failure. started my truck and discovered i had no brakes. *tr
Complaint filed: 2014-11-03
Components: ELECTRICAL SYSTEM
dancing gauge needles. *tr
Complaint filed: 2016-02-29
Components: ELECTRICAL SYSTEM
engine stop switch is overly sensitive. if motorcycle hits a bump the engine may shut off. if switch is touched it will stop engine.
Complaint filed: 2014-09-02
Components: ELECTRICAL SYSTEM
wire harness is disinigrating causing multiple faults. *tr
Complaint filed: 2016-01-11
Components: AIR BAGS
in october 2015, i received a safety recall notice from fiat chrysler automobiles (fca), regarding the driver and/or passenger airbags. i immediately called windward dodge, kaneohe, hawaii, to schedule a repair appointment. i was told by the service advisor that the parts were on a large backorder and he would contact me once the parts arrived. since then, i received four more safety recall notices regarding the driver and/or passenger air bags. i called windward dodge several times to follow-up on parts availability, left messages for a call back with negative results. i received a phone call in november 2015 from fca alerting me of said safety recall. i informed fca that i have taken the steps to schedule the repair, but still have not heard back from the dealership. i was told by the fca rep that they will contact windward dodge and i should be expecting a call from them. i still have not received a phone call to date. it is now monday, 11 jan 16. if this is such an "important safety recall" like the notice says at the top of the page, then why is fca and their dealerships not acting with a sense of urgency to get these repairs done. appreciate the assist! thank you for your time. *tr
Complaint filed: 2019-03-15
Components: POWER TRAIN
dear nhtsa: while driving under normal acceleration i noticed a grinding noise from the transmission. i subsequently discovered that a transmission part failed. see attached photo. i learned by further investigation that acura of america is aware of this manufacturer defect and has issued multiple technical service bulletin in the united states see attached. in japan honda issued an official safety recall is active for the same exact issue. there are no differences between the japanese parts and the american parts. the only difference is that honda of japan adopted a more stringent and ethically sound stance when regarding the lives of their customer and others on their roadways. i then contacted acura of america for goodwill assistance. on 3/15/19 during a recorded phone call [xxx], self-identified as regional manger of customer relations american honda, notified me that acura has denied this claim, acura case no. 09421151 . further, acura has no safety recalls open on this vehicle, and she does not consider this a safety issue. i strongly believe this is a safety issue as evidenced by the photo attached showing pieces of hardened metal from a broken snap ring inside my transmission. this broken metal within the transmission case can cause a catastrophic failure and locking of the trans-axel at speed without warning. i have also attached graphs of a years long - live survey by an online acura nsx owners group which illustrates that this safety defect is still affecting numerous owners to this date. http://www.nsxprime.com/forum/showthread.php/208278-snap-ring-failures-data-needed?fbclid=iwar1ifynhkj0xnw4ia1atgq7i-qsamilmnwoz4yw6m8pofsrqzporklbu2rm there are lives at stake here, which is why i am filing a formal complaint with the nhtsa. i have copied acura of america sincerely, [xxx] - 3/15/19 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc *tr
Complaint filed: 2014-05-21
Components: STRUCTURE
noticed that the bed was moving excessively. it appears that the front mounts for ford rangers are prone to rusting out, leaving the bed secured at the rear. an internet search has confirmed many cases where the front mounts fail. while my vehicle is 10 years old, there are reports of failures in vehicles significantly newer. *tr
Complaint filed: 2014-06-12
Components: STRUCTURE
my toyota dealer discovered the frame is rusted/rotted through prematurely and suggested i contact toyota to inquire if my 4runner would be covered under a recall. i called toyota and they stated, ".there are no recalls issued for the 4runner.". toyota has existing recalls covering other models (tacoma, sequoia, tundra) of the same year for this same issue; i believe the recall should include the 4runner. i have learned that other 4runner owners of the same year are experiencing the same problem. *tr
Complaint filed: 2014-07-01
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 oldsmobile cutlass. the contact stated that while attempting to start the engine, the vehicle would not start and a burning odor was present inside the vehicle. the driver then noticed smoke emitting from the ignition switch. the vehicle was towed to an independent mechanic who diagnosed that the ignition switch was faulty. the manufacturer was notified of the defect but no solution was offered. the failure mileage was 170,000.
Complaint filed: 2017-05-29
Components: AIR BAGS
i have had two major hits to the front of my truck since i have owned it brand new.first was i beam thru the front bumper on interstate driving 70 mph,no air bag deployment.second head on with large deer,at about 45 mph to grill, bumper ,head lights, hood, radiator and frame which all had to be replaced,no airbag deployment.i now have well over 200,000 miles and 10,000 miles back my air bag light came on,can't figure out why now. does it mean no airbag?question being were they ever operable?both accidents were straight direction and on 4 lane highway.if additional info is needed i can provide.i really like my truck but am disappointed that i have not received recall on airbags.
Complaint filed: 2014-05-01
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1998 honda accord. the contact stated that the vehicle stalled without warning. the vehicle was taken to a private mechanic who diagnosed that the ignition switch needed to be replaced. the ignition switch was repaired but the failure recurred. the contact was not included in nhtsa campaign id number: 02v120000 (electrical system) and 03v423000 (electrical system). the manufacturer was notified of the failure. the approximate failure mileage was 100,000.
Complaint filed: 2017-08-21
Components: ELECTRICAL SYSTEM
my i drive or ccc has malfunctioned. at first the screen would turn on and off or freeze up. finally the screen went blank. this unit provide the safety information of the vehicle. this unit also provides the communications such as bluetooth and hands free functions. this unit also provides all the service information/ basically it like driving a vehicle with out a brain. this seems to be a recurring problem with other bmw owner.
Complaint filed: 2015-10-30
Components: ELECTRICAL SYSTEM
a recall was taken care of 7/17/14. i am having the same issue again. steering column locks, and stalls. car cannot be moved. the dealer and their support advisers cannot find a fix. their solution is to remove the lock kit, bypass the safety mechanisms, charge me $450.00. a harness and lock kit are at fault. they will not cover the issue. i am left with the car without the safety feature. car can be easily stolen, steering wheel turns without a key.
Complaint filed: 2014-10-09
Components: SERVICE BRAKES
tl* the contact owns a 2002 pontiac grand prix. while driving approximately 45 mph, the vehicle failed to stop when the brake pedal was depressed. the emergency brake was activated in order to stop the vehicle. the contact managed to coast down an exit ramp. the vehicle was towed to an independent mechanic who stated that the brake lines needed to be replaced. the vehicle was repaired and the manufacturer was not notified. the approximate failure mileage was 35,000.
Complaint filed: 2016-06-16
Components: AIR BAGS
i have repeatedly tried to book in my truck to have the airbag replaced at my local dealer shottenkirk's cherokee chrysler dodge jeep ram 200 liberty blvd, canton, ga 30114. it seems each of my last four of many visits they have either not the part in stock or would need the truck for an overnight or longer with no courtesy vehicle available each time. it does seem they just don't want to do it and make excuses or place obstacles in my way?
Complaint filed: 2015-11-15
Components: ELECTRICAL SYSTEM
while driving the abs light,check engine light comes on along with the speedometer and tack quit working, by tapping the brake pedal the lights go off and everything starts working again.
Complaint filed: 2015-03-23
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
rear lift gate will not unlock and it doesn't have a manual release inside nor does it have a key access from outside the vehicle to unlock it. if involved in an accident/wreck someone could be trapped in the vehicle with no way out. shift indicator light in dash does not illuminate - unable to tell what gear the vehicle is in. extreme safety hazards! chevy should be held responsible and issue a recall to prevent someone from being injured. *tr
Complaint filed: 2016-05-01
Components: STRUCTURE,WHEELS
i heard rattling from the back of my car like a tin thermos rolling around. i looked at the back and was inspecting my vehichle. once i took out the spare tire cover i discovered a huge hole in the right rear wheel well. i called my dealer about the issue and brought the car in as soon as possible to be serviced. i have looked this up online to see if there is a recall for an issue like this and i am finding that many ford escape owners from 2005-2006 are having the same issue. this issue is a safety hazard. i am currently unable to drive my car as my dealer is not comfortable letting use drive it, and their body shop was unable to repair it saying that it was to compromised and would be liability
Complaint filed: 2014-10-28
Components: AIR BAGS
clear dry day. accident occurred when vehicle his a side of a building. air bags did not deploy resulting in injury. *tr
Complaint filed: 2022-06-03
Components: ELECTRICAL SYSTEM
the contact owned a 1997 ford f-150. the contact stated that while the vehicle was parked at the residence, the contact noticed smoke coming from the driver's side from the bottom of the front tire. the vehicle then caught on fire. the fire department came to extinguish the fire. a fire report was filed. the cause of the fire was an electrical engine component. there were no injuries and no medical attention needed. the vehicle remained at the residence and was not repaired. the vehicle was deemed a total loss. the manufacturer was notified of the failure. the approximate failure mileage was 200,000.
Complaint filed: 2017-03-07
Components: AIR BAGS
tl* the contact owns a 2002 ford mustang. while driving 35 mph, the air bags deployed without warning or impact. the steering wheel and dashboard were damaged due to the deployment. the contact took the vehicle to an auto repair facility where it was diagnosed as an air bag failure. the manufacturer was notified of the failure. the vin was unknown. the failure mileage was 115,000.
Complaint filed: 2014-07-17
Components: EQUIPMENT ADAPTIVE/MOBILITY
my chevy impala ignition would not start my car on. i called the several dealership. [xxx] said there's no recall from gm on that. now i don't have a car because of a ignition problem. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2014-04-14
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet ssr. the contact stated that while driving 45 mph, the vehicle stalled without warning. the vehicle was able to be restarted after several attempts. the vehicle was taken to an independent mechanic, who replaced the ignition switch however, the failure recurred twenty times over a period of four months. the manufacturer was not made aware of the failure. the approximate failure mileage was 17,000.
Complaint filed: 2016-09-06
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 bmw 330i. the contact received notification of nhtsa campaign number: 15v318000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2014-11-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 chevrolet malibu. the contact stated that the vehicle hesitated to start and, after several attempts, the vehicle was able to start. the failure occurred on numerous occasions. the contact also stated that the key failed to unlock all four doors. the contact stated that the dealer refused to repair the vehicle under nhtsa campaign number: 14v400000 (electrical system) due to the key not being the original. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 190,000.
Complaint filed: 2019-12-16
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
i bought a 2002 chevy impala and got it looked at before purchase the only thing that popped up on the code reader was there is an electrical problem, sometimes my signal lights work sometimes they don't, my speedometer doesn't light up or anything. i then start to smell gas when i turn on the heat or air it's unbearable. i then proceeded to check for any recalls and there are a few dealing with the engine cooling and exhaust/gas leak along with electrical issues. they said the car could catch on fire at any time. i have two toddlers so there is no way that this is a safe car.
Complaint filed: 2021-01-11
Components: ELECTRICAL SYSTEM
the gauges don't work properly and when the gauges are tapped the trailblazer stalls. the vehicle was in motion on a highway.
Complaint filed: 2018-01-12
Components: AIR BAGS
tl* the contact owns a 2003 honda cr-v. the contact stated that the air bag warning indicator illuminated. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the approximate failure mileage was 120,000.
Complaint filed: 2014-09-24
Components: STEERING
tl* the contact owns a 1997 chevrolet lumina. while driving 35 mph, the steering wheel seized without warning. the vehicle was taken to an independent mechanic. the technician diagnosed that the rack and pinion needed to be replaced. the manufacturer was not made aware of the issue. the failure mileage was 228,890.
Complaint filed: 2014-05-10
Components: SERVICE BRAKES
my 2005 buick lesabre had rear brake lines rust through at 8 years old with 84k. all brake lines should be out of material that does not decay. *tr
Complaint filed: 2014-07-08
Components: SERVICE BRAKES
brake line failure from abs to master cylinder due to corrosion. upon inspection both lines needed replacement with corrosion present on the other lines, too. *js
Complaint filed: 2014-08-21
Components: SERVICE BRAKES
overall, an excellent small car! my car has a brake problem when first started in the morning occasionally. there are no power brakes and you have to put both feet on the pedal to stop the car! knowing this(the pedal is super hard when you put your foot on the brake to put it in gear) i have been able to give myself plenty of room to stop and the condition has not caused an accident! this condition usually goes away after a few miles and the brakes return to normal! by the time i can get to a garage, everything is fine and it doesn't do it consistently! weather does not seem to be a factor and it only does it on startup after it sits overnight! *tr
Complaint filed: 2016-07-25
Components: STRUCTURE
frame has holes in it, truck is perfect in every other way, frame holes same as recalled on tacoma and tundra, same safety issue, could break during operation.
Complaint filed: 2021-02-17
Components: STRUCTURE
rear hatch door would not open dealer has replaced lock sub assy and handle assy 3 times in the past 10 years. this is the fourth failure latch has, 2010, 2014, 2018 and 2021. the first three failures occurred about every 4 years the current failure was 2 years and 3 months. owned. car 6 years before first failure.
Complaint filed: 2015-03-20
Components: STRUCTURE
driver side door weld has failed on the hinge. this causes the door to extend beyond the intended range of motion. *tr
Complaint filed: 2016-05-28
Components: STRUCTURE
frame completely rotted through discovered when attempting to replace shocks. no need for that unsafe to drive.
Complaint filed: 2015-08-27
Components: FUEL SYSTEM, GASOLINE,STRUCTURE
tl* the contact owns a 1998 jeep grand cherokee. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2014-07-08
Components: STRUCTURE
tl* the contact owns a 2004 ford escape. the contact stated that while driving approximately 30 mph, the rear passenger side started to rattle. the vehicle was taken to an independent mechanic. the technician diagnose that the rear passenger side wheel well was corroded. the manufacturer was not notified of the failure. the approximate failure mileage was 143,000.
Complaint filed: 2015-03-16
Components: AIR BAGS
i was driving on y way to worked at 40 west around 9:30 am on 03/14/2015 saturday morning, when one of the car start spinning ahead of me, so i merge to the left hand side to avoid but is too late he still got me.everything is on process tru other party insurance. my main concern is my car driver airbag it wasn't deployed just the passenger side does, and now i got a mail today that they have a recall for airbag on my 2002 honda civic, if u have any concern on this u may call me at [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2014-11-03
Components: FUEL/PROPULSION SYSTEM
tl* the contact owns a 1998 jeep grand cherokee. the contact stated that there was fuel leaking from the fuel tank. the failure occurred on multiple occasions. the vehicle was taken to a dealer where the failure was unable to be determined. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 180,000.
Complaint filed: 2014-09-02
Components: STRUCTURE
tl* the contact owns a 2004 mazda tribute. the contact stated that the rear passenger side wheel shock absorber was corroded. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and stated the vin was not included in nhtsa campaign number: 14v174000 (structure frame and members). the failure mileage was 158,000. the consumer stated because of the loud and rattling noise he heard when he went over a bump, she decided to inspect the vehicle. she discovered a hole on the right rear passenger side in the area of the left side of the wheel well and she could see the inside of the vehicle. parts of metal were missing and there were cracks in the metal around the wheel well and the shock absorber mount box. there was only one small section of metal holding the mount box onto the vehicle. the next day, her brother took the panel off the inside tight rear passenger wheel well, only to discover more cracks, rot, corrosion and holes around the wheel well and shock absorber mount box. the dealer informed the consumer, the recall did not apply to rear corrosion. updated 11/10/14
Complaint filed: 2014-02-22
Components: AIR BAGS
the wire for the seatbelt pretensioner airbag sensor broke, causing the sensor to stop communicating with the airbag system. *tr
Complaint filed: 2015-09-22
Components: AIR BAGS
i received a notice for the airbag recall on my 2004 toyota tundra access cab pickup several months ago. the notice recommended that i do not operate the vehicle with an occupant in the front passenger seat. i don't understand how i am suppose to do this when my vehicle only fits 2 adults. why hasn't toyota offered a buy back on there vehicles if they can fix it in a reasonable amount of time? i would like a fix for my vehicle asap or a safe rental until the meantime.
Complaint filed: 2014-03-17
Components: SUSPENSION
tl* the contact owns a 2002 ford windstar. the contact stated that while driving approximately 40 mph, the steering seized. the failure was recurring. the vehicle also shook violently and became unstable. the vehicle was taken to an independent mechanic where it was diagnosed that the rear axle needed to be replaced however, the part was not available to make the repairs. the manufacturer was notified of the failure and advised that the vehicle was not included in nhtsa campaign id number: 12v195000 (suspension). the approximate failure mileage was 178,000.
Complaint filed: 2016-02-24
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 pontiac vibe. the contact received a notification of nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2014-11-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 pontiac grand am. the contact stated that while driving at various speeds, the vehicle stalled without warning. the vehicle was taken to an independent mechanic, who diagnosed that the ignition switch cylinder needed to be repaired. the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was 150,078.
Complaint filed: 2019-09-17
Components: ELECTRICAL SYSTEM
tail light bulb socket burnt. noticed that bulb acts like it's blown but reseating allows it to function again. this happens about once a month. no fuses are tripped which is odd. however the first time i checked this i noticed the socket was scorched yet wiring looks ok. i assumed it was just my vehicle but since have heard same report from others on their trucks and cars. there is no indication of danger until you remove tail light to check bulb.
Complaint filed: 2017-09-21
Components: SERVICE BRAKES
a warning signal appeared on by dash board citing brakes, take to shop. the mercedes benz service center put on front brakes pads and rotors. i was told toded to replace the sbc united because it was "timed out" and the brakes could fail.the cost of unit is $2418.32. this is life threatening.there should be a recall.
Complaint filed: 2020-05-19
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 saturn ion. the contact stated that the vehicle was repaired under gm recall number: 14632 (special coverage adjustment-unable to remove key from ignition), nhtsa campaign number: (n/a), in december of 2013 at serra chevrolet saginaw located at 4200 bay rd, saginaw, mi 48603, (989) 790-0800 however, the failure recurred. the vehicle was taken to mcdonald gmc located at 5155 state st, saginaw, mi 48603, (989) 319-4136, where the vehicle was diagnosed and it was determined that the ignition lock cylinder, housing and keys needed to be replaced. the vehicle was repaired. the manufacturer was not informed of failure. the failure mileage was 68,000.
Complaint filed: 2014-01-01
Components: STRUCTURE
2002 impreza was taken to two subaru dealerships, both of which found that the subframe was seriously rotted, as was the lower support for the radiator. both conditions were deemed by the dealerships to make the car's safety to drive questionable. subaru of america was contacted by this writer about this, and about a failing head gasket which was also discovered by the two dealerships at about the same time, and a subaru customer service representative replied that they could do nothing about the situation due to the car's age. *tr
Complaint filed: 2014-06-02
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
it started with the radio and windshield wipers not working periodically this went on for several weeks and then on saturday night 5/31/14 at approx. 11:30 am "[xxx]" showed up and my car was trying to start its self. it made a clicking sound for about 30 mins with the lights going off and on. the sound was like a dead battery sound. then it would try to start itself. this went on for about and hour and then it finally stopped. i assumed that the next morning my battery would be dead but when i went out sunday morning it started right up and i was able to run my errands. this morning monday 6/2 i went out to go to work and it would not start but the lights came on and it continued to make a clicking sound even though i assumed the battery was dead. i am scared to do anything, like jump the battery , for fear it will explode or catch fire. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2024-12-17
Components: SERVICE BRAKES
driving low speed, about 30 mph, right front wheel begins braking in anti-lock mode. car pulls right. bas/esp light comes on. was just driving, never touched the brake pedal.
Complaint filed: 2014-07-09
Components: SERVICE BRAKES
i was heading to ocean city maryland. as i was approaching the toll plaza to go over the bay bridge i slowed down and seem to had stopped when all the sudden my foot was on the brake clear to the floor and i hit the box truck in front of me that was stopped for traffic. i looked at the dash and it was all lit up and blinking. the gentleman told me i had lost my breaks and that when he would move i would begin to move as well. i was not far from the beginning of the bridge but i was six or seven lanes to the left in the easypass lane. i called my brother asking him what to do and he talked me through as i was panicking. i had a full tank of gas and lots of tractor trailers going through the plaza. i was for sure i was going to be hit or hit someone else. i rolled down my windows put my flashers on and began to blow my horn and yelling out the window i have no brakes so that i could get over to the right side of the road right before the bridge. as i did people did stop and let me get over and i had my foot on the brake but they were not stopping the truck. as i was drifting over a toll facility tow truck was on the side and he yelled to me what was wrong. i told him no brakes and he told me to jump out and he jumped in and hit the truck up over a small embankment to get it out of the way of all the traffic. he got it to stop and got out and looked up under the truck and could see that two of the brake lines were snapped. i had the truck towed with over the bay bridge and they had to replace the two brake lines that snapped and they could not bleed the lines fully since they were afraid that the other two lines could snap at any time. i got home and had to have the other two lines done as well. i have to say i was never so scared in my life i could have died for sure if i was going any faster up an over the bridge and down the hill getting off. worst day of my life. *tr
Complaint filed: 2020-05-06
Components: STRUCTURE
the frame of my 2001 toyota 4runner is rusted to the point that you can break some of it off in our hand. recently took my vehicle in for an oil change and was told that it would not pass inspection in its current condition. this required welding to some sections in order to keep driving. the welding will only keep me on the road for now but the overall condition of the frame is very deteriorated. the vehicle has over 205,000 miles on it but has been garage kept and maintained to all other standards. the auto shop said that the vehicle should not rust this much. i called toyota national headquarters and they said that the year and model was not included in any recalls. i need this car so i had the garage repair the immediate safety concern. this was discovered by the technician conducting the oil change. the images attached were after the work as they had to grind out the rusted sections and replace with welded steel. *tr
Complaint filed: 2014-09-23
Components: ELECTRICAL SYSTEM
i had my ignition key replaced 3 times. how do i file a claim to get my money back? *tr
Complaint filed: 2014-08-20
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 chevrolet malibu. the contact the stated that it was difficult to start the ignition with the key. after several attempts the vehicle started and was able to drive normally. the failure recurred on numerous occasions. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 75,000.
Complaint filed: 2014-09-02
Components: SERVICE BRAKES
attempted to stop at red light. brake pedal went to floor. swerved to not rear-end car in front. ran red light because unable to stop. pulled into residential side street and slammed into park. brakes would not stop the truck. not towing any load. no load in truck bed. upon investigation after stopping, brake fluid spraying out left rear brake line near axle when pedal depressed. *tr
Complaint filed: 2014-10-14
Components: ELECTRICAL SYSTEM
on aug 13 i noticed that i was having issues starting my 2004 buick regal. on aug 25 i had my 2004 buick regal towed to gateway buick gmc at 11438 lbj fwy, dallas, tx due to the car immediately shutting off after starting it and shutting off while driving. the mechanics determined that it was due to wiring in the engine harness that shorted out the battery and also damaged the camshaft and the crankshaft sensors. the battery, wires, and sensors were all replaced. on aug 27 i went and picked up the car and later on that day i tried to start the car and ran into the same issue. i had the car towed back to the dealership on aug 28 and they determined that it was due to a dead battery. that night aug 27 when i tried to start the car i noticed that the dashboard lights never shutoff thus killing the battery (wiring done by the mechanic). we got the battery replaced and on sep 4 we went to pick up the car. on our way home the car shuts off while doing 60 mph on the highway. later on that night the same issue returned. on sep 4 we had the car towed back to the dealership.the dealership found that we had an ignition switch problem and they wanted $303. unfortunately, my vin number was not included in this official recall. i called gm and spoke with [xxx] (1-866-790-5700 ex. 41026, case : 71-1361100546) who wasn't helpful. i know that my vin wasn't included in the recall, but i??m having the same issues as the other gm brands and models. the only remedy he offered was that i pay for the repair. i would like gm to look into my vehicle being included in the recall and to reimburse me for the repair for my ignition switch totaling $303 since i believe it??s the same issue that its other models are having. finally, i would like to be reimbursed for the 3 rental car costs. i incurred a cost of $42.05 from avis, $343.39 from budget, and $89.21 from enterprise totaling $474.65. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2018-02-13
Components: SEATS
the front right seat occupant had used the seat heater. the next day, the seat cover and cushion was burned through. the vehicle was parked in the driveway at home. apparently the heating element caught fire.
Complaint filed: 2015-05-26
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet suburban 1500. while driving approximately 35 mph, the vehicle failed to stop when the brake pedal was depressed. as a result, the vehicle crashed into a curb. the vehicle was towed to an independent mechanic for diagnostic testing. the contact was advised that the brake line needed to be replaced. the vehicle was not repaired. a police report was not filed and there were no injuries. the manufacturer was notified of the failure. the approximate failure mileage was 100,000.
Complaint filed: 2015-08-13
Components: AIR BAGS
the fix for this recall is long overdue! what action is being taken to expedite the fix? we have been waiting close to 7 months for this repair! nhtsa recall number: 15v043 recall date: january 27, 2015 manufacturer recall number: e3g summary: the electronic control unit (ecu) for the supplemental restraint system (srs) in these vehicles could have been manufactured with integrated circuits that are susceptible to internal short circuiting when exposed to certain electrical noise from various vehicle electrical components. if internal short circuiting occurs, the front airbag(s) and/or seat belt pretensioners could inadvertently deploy. an airbag that deploys inadvertently can, under some circumstances, increase the risk of minor injury and the possibility of a crash. safety risk: if internal short circuiting occurs, the front airbag(s) and/or seat belt pretensioners could inadvertently deploy. an airbag that deploys inadvertently can, under some circumstances, increase the risk of minor injury and the possibility of a crash.
Complaint filed: 2016-12-21
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 bmw 325ci. the contact received notification of nhtsa campaign number: 15v318000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2020-07-13
Components: FUEL/PROPULSION SYSTEM
when i stop and try to accelerate the car hesitate and then starts to jerk. if i give it heavy gas it drives normal
Complaint filed: 2015-07-07
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 volkswagen beetle. while driving approximately 25 mph, the engine warning light illuminated. the failure recurred multiple times. the vehicle was taken to an independent mechanic who noticed the battery fuse box was heated and potentially needed to be replaced. the vehicle had not been repaired. the manufacturer not notified of the failure. the approximate failure mileage was 83,300.
Complaint filed: 2014-04-25
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
i have a 2005 chevy malibu it has all of the symptoms as the recall for the ignition switch, the power steering goes out when it wants to, it shuts off sometimes when you come to a stop and the air bag light is on, it has not occurred since we put the key on a ring by itself, but they won"t honor it says it's not on the list but the 2005 malibu maxx is on the list! the maxx is the same car but with a hatchback instead of a trunk, can u please look into this and tell me what if anything can i do? *tr
Complaint filed: 2016-01-29
Components: AIR BAGS
tl* the contact owned a 2002 ford escape. while driving approximately 5 mph and attempting to make a left turn, another vehicle struck the front end of the contact's vehicle. the contact's vehicle spun around and struck the other vehicle again. the air bags failed to deploy. the contact received chest injuries that needed medical attention. a police report was filed. the vehicle was destroyed and towed. the approximate failure mileage was 177,000. the vin was invalid. the manufacturer was not made aware of the failure.
Complaint filed: 2017-07-12
Components: STRUCTURE
frame rusted through with large holes mechanic said there's not much they can do with it because it's so bad!
Complaint filed: 2015-12-30
Components: SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2002 honda goldwing motorcycle. the contact stated that brake fluid leaked onto the ground from the rear master cylinder. the vehicle was taken to the dealer where the master cylinder was replaced. the vin was included in nhtsa campaign number: 15v700000 (service brakes, hydraulic); however, the dealer refused to service the vehicle under the recall. the manufacturer was not notified of the failure. the failure mileage was unavailable.
Complaint filed: 2016-06-16
Components: AIR BAGS
tl* the contact owns a 2004 bmw 330ci. the contact received a recall notification for nhtsa campaign number: 15v318000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2014-06-11
Components: AIR BAGS
i was traveling over the 285 spaghetti junction bridge when a crashing sound like a gun shot disrupted my drive. i gripped the stirring wheel and was able to pull over to the side. catching my barrens, we realized that the side "curtain" airbags deployed. there was not an accident, no one hit us and we did not hit anyone so we were not sure on how or why the airbags deployed. we contacted nissan headquarters and they are not willing to assist us stating that because of the mileage and year of the vehicle there is nothing they can do. it is really upsetting that they are not considering the incident could have been deadly if the airbags deployed in the front and blinded my visibility. instead nissan will not give us a reason for the deployment or even check out the vehicle as it sits at the nissan infiniti dealership. we have contacted our insurance company, better business bureau and no one is willing to assist or be accountable. our hands are tied locked in a car payment that we are not even able to drive. *tr
Complaint filed: 2021-04-06
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
we purchased our 2001 f150 supercrew used. i am a mechanic, so the first thing i do when buying a used vehicle is inspect it thoroughly. there were a few minor issues, but one stood out as a major safety hazard. upon further research, it seems to be extremely common to all 1997-2003 f-150s. symptoms - this issue mainly affects the rear left and right brake lights, turn signals, and hazard lights. these lights, particularly brake lights, can cease to function entirely, intermittently and unknown to the driver. cause - there is a wire harness which connects to the "multi - function switch". this wire harness is pulled when the steering wheel is tilted down. as a result, the connector or individual terminals can become loose or disconnected. this problem is most prevalent with the steering wheel in the down position, but once loose can happen at any position and any driving situation. solution - repair or replace with motorcraft part wpt607, and ensure the harness has enough slack to allow steering wheel tilt without tension on the harness. in our case, i replaced the connector and pulled the wires enough to allow slack for steering wheel tilt. there are numerous reports of this issue online, and it is well documented by f150 owners. i have pictures but the file sizes are over 5mb.
Complaint filed: 2014-09-20
Components: STRUCTURE
our 2004 rdx, extremely low miles, always garaged, mint condition, has a dash that has cracked all the way around and is beginning to extend toward the middle. when i went to the local lexus service department several years ago, they told me "leather always does that". stupid ass. i have since learned that many others have this issue. i thought lexus quality was better, but it's the service that is appalling! we were offered a 25% courtesy assistance. *tr
Complaint filed: 2014-02-13
Components: AIR BAGS
i was driving at 25 mph and suddenly the air bags went off without a collision (right and left curtain and left and right front seat). i've never been on a crash or hit anything in any way to activate the air bags. the "air bag light" has never been on except for now after the incident. thankfully i was driving at low speed so i was able to come to a stop without any further incidents. most of all, i wasn't in the car with my kids, i can't imagine how that could be. i bought this car because i thought it was safe. nobody told me it was going to self destruct in 10 years, popping like a popcorn. i went to the nissan dealer and they said they couldn't help me because it's not under warranty. really???? i'm talking safety here! this is not wear tear. if i knew i was going to spend 30k on a car that would self destruct in 10 years i wouldn't have spend a penny! this is a safety hazard and it must be fixed. nissan treated me like if i was the only case even when i could see clearly on the internet this issue has been happening before. so they don't know what they are selling? and worst of all, they (nissan) didn't seemed interested to investigate this incident. definitely "safety first" is not what they have in mind. this is extremely frustrating. their solution was for me to go to my insurance company. *tr
Complaint filed: 2016-08-09
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 dodge durango. the contact received notification of nhtsa campaign number: 16v352000 (air bags). the part was not available within a reasonable time frame to schedule the recall repair for an extended period of time. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2014-10-10
Components: SERVICE BRAKES
tl* the contact owns a 2004 toyota tundra. the contact stated that the brake pedal traveled abnormally to the floorboard. the contact discovered that the brake lines were fractured. the dealer stated that the brake lines needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 63,000.
Complaint filed: 2017-07-24
Components: AIR BAGS
tl* the contact owns a 1999 chevrolet venture. the contact stated that when starting the vehicle, the air bag warning light would flash 7 times then remained illuminated. the vehicle was taken to an independent mechanic and a diagnostic was performed, which located a failure code for the air bags. the vehicle was not taken to a dealer. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 97,500.
Complaint filed: 2019-01-07
Components: STRUCTURE
frame is rusty to the point of being a safety hazard. just about every silverado from 1999 to 2013 i see on the road has a very rusty frame. meanwhile a friend's cousin has a 1969 chevrolet c-10 pickup that has seen many winters and been sitting in a field, and that frame looks 100 times better than my 2004. this is a concern that should be taken seriously. also my brake lines rusted and burst almost causing an accident (another very serious issue that has been left ignored). to whomever is reading this, think about any family members with a silverado and what danger they can face from a company that got away with dark methods and is facing zero punishment.
Complaint filed: 2020-08-20
Components: SERVICE BRAKES
when i was getting ready to stop, i took my foot off of the gas pedal and was moving my foot over to the brake, the car suddenly speed up; i had to step on the brake extra hard to stop it. this has happened to me more than once. it doesn't happen all the time. i had one parking lot accident because of this issue.