vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2015-08-11
Components: AIR BAGS
this car, owned by my wife, was brought to a local honda dealer to have the driver's side airbag replaced. because of my past experience with some of these places, i do not put a lot of trust in them and know some will say the work was done when in fact it was not. so i placed a tiny piece of masking tape on the inside lip of the steering wheel cover to make sure they would actually remove it. when my wife returned home with the car, the tape was still there. i had attached it loosely and it fell off as soon as i touched it. this should have fallen off with the steering cover removal. before doing this swap, the battery would also have to be disconnected. i checked the radio and all the channels were still preset, yet the memory should have been wiped when the battery was disconnected. the radio code was written in the owner's manual so they could have reset the channels but that would be unlikely for them to do. i asked my wife which cd was playing when she left the dealership and she said the same one that was playing when i arrived there. after disconnecting the battery and resetting the radio, the cd player will start playback at disc 1, track 1. now they may have done the work without actually disconnecting the battery but i was not convinced so i removed the steering cover myself. the serial number for the new airbag on my invoice is nowhere to be found on the airbag in the car. it is a takata airbag still, but i understand they are providing the new airbags. i am not about to go back to the dealer to accuse them of not doing the work as i need to be 100% sure of this. i would hate to cause someone's reputation to be damaged by an unsubstantiated claim. is there anything you can do to help us ensure that this work was done properly? we are afraid to drive the car. thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2014-08-13
Components: SERVICE BRAKES
while driving in town, i depressed the brake pedal to slow for a stop sign traveling under 25 mph. the pedal pressure felt firm/normal for a brief second and then went nearly to the floor and i was barely able to stop. the brake light on the dash did not illuminate until approximately the 10th time i tried to stop. if there had been someone in front of me or i was traveling in a higher speed zone, i most certainly would not have stopped in time. the diagnosis is the rear brake line rusted through. i've been told by several mechanics that all the brake lines will have to be replaced as they are all so rusted no one line can be replaced without damaging the rest of the lines because of their close proximity to each other. i can't find anyone that will take on the job. *tr
Complaint filed: 2017-04-13
Components: AIR BAGS
my airbags were replaced due to recall but when my husband got into an auto accident yesterday the airbags didn't deploy when they were supposed to causing injury
Complaint filed: 2015-03-13
Components: SERVICE BRAKES
brake line broke and caused accident. no warning and i've never had an issue with brakes before very frustrated and a scary situation someone could have been killed . *tr
Complaint filed: 2016-12-30
Components: STRUCTURE
under body has rusted and repair cost is $10000
Complaint filed: 2018-08-09
Components: ELECTRICAL SYSTEM
car stalled while running on city street.
Complaint filed: 2014-04-23
Components: SERVICE BRAKES
i was crossing two lanes of traffic to take an exit ramp when the car in front of me came to a complete stop. i pressed the brakes on my tahoe and the vehicle began to slow down, however, when i went over a rough area in the road the brakes released despite me pushing on the brake pedal. i ended up rear ending the stopped vehicle in front of me due to the brakes releasing on the rough part of the road. i have encountered this numerous times when i try to apply the brakes on a rough portion of road. *tr
Complaint filed: 2014-08-23
Components: AIR BAGS
i rear ended someone going about 70 mph and my air bags did not deploy. *tr
Complaint filed: 2015-07-06
Components: ELECTRICAL SYSTEM
vehicle shuts down suddenly while in traffic. traction lights appear.
Complaint filed: 2020-03-20
Components: ELECTRICAL SYSTEM
my infiniti climate control has quit working which has left me with a car with no heat or defrost unable to drive in the winter. their was a recall on many 2003 g35 but i have been told that my car isnt covered. seems too much of a coincidence my car is doing exact complaint on many other cars.
Complaint filed: 2014-09-23
Components: SERVICE BRAKES
abs light came on when i started the van. *tr
Complaint filed: 2016-02-29
Components: STRUCTURE
my car has a sub frame under the front end. i have read theories about why it is there but it still seems to be a question. i believe the info about it being an additional safety feature for the us market. it can be removed without changing anything else. they rust and mine is a group of rusted frame like material ready to fall and damage the underside of my car and any one behind me. if this is a safety feature it should be recalled and replaced, if is not then there should be an answer about why it is there and is it needed.
Complaint filed: 2016-01-19
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact received a notification of nhtsa campaign number: 15v043000 (air bags); however, the part for the recall was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2016-06-08
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 cadillac sts. while driving 35 mph, the vehicle shook and the check engine light illuminated. the vehicle was driven back to the contact's residence and smoke emitted from the engine. the vehicle was able to restart. the vehicle was towed to an independent mechanic who diagnosed that the ignition coil had total meltdown surrounded by small flames, and the fuse was blown for the odd injectors. a fire report was not filed and there were no injuries. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 82,920.
Complaint filed: 2014-03-10
Components: ELECTRICAL SYSTEM
engine shut down while traveling. coasted to shoulder. after waiting 10-15 minutes car started up again. over next two days sometimes car would start and sometimes it would not. when it failed to start immediately after multiple attempts over 10-15 minutes car would finally start. after three days of this situation took car in for diagnosis and repair,and ignition lock cylinder was found to be defective and replaced. mechanic advised this was a common problem on all chevrolet models for many years. *tr
Complaint filed: 2019-05-03
Components: AIR BAGS
tl* the contact owned a 2003 dodge ram 1500. while the contact's fiance was driving 50 mph, he swerved to avoid a skunk and lost control of the vehicle. the vehicle crashed into a ditch and rolled over multiple times. all the air bags failed to deploy. a police report was filed. the driver sustained injuries to his ribs, left leg, right knee, and head. the other two front seat passengers sustained bruises and cuts. the rear passenger side occupant sustained cuts and bruises. the rear middle seat passenger was ejected out the back driver's side window. all the passengers were transported to the hospital via ambulance. the contact mentioned that the two front passenger seat belts were latched. the vehicle was towed to a tow lot and then the insurance company towed it to their local tow lot where it was considered a total loss. the vehicle was not taken to a dealer for diagnostic testing. the manufacturer was made aware of the failure. the failure mileage was unknown.*dt photos attached *jb
Complaint filed: 2015-10-08
Components: STRUCTURE
tl* the contact owns a 2005 chevrolet tahoe. while parked, the rear liftgate failed. the contact stated that the power locks were activated and the rear liftgate still failed to operate. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 74,500.
Complaint filed: 2015-02-02
Components: POWER TRAIN
my rav4 started having issue with the transmission. i brought it to a toyota dealer in escanaba, michigan and they told me i needed a transmission and a brain and the cost was over $4,000. i could not afford at the time so i waited a short time before i could get a loan to repair. after it was repaired, it started acting up again and i brought it back to the dealer in escanaba and they told me it was the motor this time and i had done something. it wasn't the motor. when the transmission was installed, they broke the flywheel, bent the crankshaft and the transmission pump was welded to the transmission. the dealer repaired for free this time. now, the transmission is leaking in two different areas. i have had months without a vehicle and lots of expenses incurred. i am very disappointed in my rav4 and the dealership in escanaba. *tr
Complaint filed: 2015-11-01
Components: STRUCTURE
floor rusting out from front of car to seat. feet could fall through. gas fumes come in car.
Complaint filed: 2016-09-19
Components: ELECTRICAL SYSTEM
my mb sl320, 1994 only has 65,000 miles and the sensior wire harness is all frailed and copper wiring exposed do to recycled covering mb used witch should of never been used and should of been recalled for replacement. reading on internet this is very serious problem and cause injury or death if should short out has this item been on recall and if not what can be done to make mercedes responsible?
Complaint filed: 2019-01-03
Components: AIR BAGS
i have gmc sierra 1500 4wd the airbag light come on , if any recall please help
Complaint filed: 2018-11-02
Components: STRUCTURE
tl* the contact owns a 2002 toyota tacoma. while the vehicle was stationary, the contact noticed that the undercarriage frame was severely rusted and corroded. the contact stated that the undercarriage frame was filled with holes and was penetrable when touched, thus creating further damage. le mieux toyota (2550 south oneida street, green bay, wisconsin 54304, (920) 496-2200) was made aware of the failure and stated that due to significant frame damage, nhtsa campaign number: 12v542000 (tires) could not be repaired on the vehicle. the manufacturer was made aware of the failure. the failure mileage was approximately 130,000.
Complaint filed: 2014-05-11
Components: ELECTRICAL SYSTEM
deteriorated insulation on eta harness and stating harness caused electrical short. vehicle to stalled on the busy road. main electrical harness and one of the eta's has been already replaced because of the same insulation issue. *tr
Complaint filed: 2015-02-07
Components: ENGINE
vehicle leaks large amounts oil from valve gasket cover and oil filter housing compartment. i believe the engine block must have loose bolts which is causing the oil to leak and further cause a hazard in a possible engine fire due to this assembly of the engine. i am assuming bmw is well aware of this issue and believe a recall should be available. *js
Complaint filed: 2019-07-10
Components: AIR BAGS
tl* the contact owns a 2002 toyota camry. the contact stated that the front passenger air bag was protruding out of its compartment. there were no warning indicators illuminated. legacy toyota (3800 w tennessee st, tallahassee, fl 32304, (850) 688-9264) was contacted and stated that the contact would have to pay for diagnostic testing. the dealer provided case number: 1907100960. the manufacturer was notified of the failure and did not assist. the vehicle was not diagnosed or repaired. the failure mileage was 127,000.
Complaint filed: 2014-11-04
Components: SERVICE BRAKES
driving down rural road at 55mph, a deer jumps into my path. i quickly brake, abs activates and pedal drops to near floor. truck does stop, but braking much more different than normal. deer moves on and i start moving again. next stop sign i notice that brake pedal drops to floor, still braking, but much more difficult to brake. i made it home and noticed my brake line directly under the driver position was spraying fluid now. *tr
Complaint filed: 2018-05-02
Components: STRUCTURE
inner door handles to close the doors, both left and right, have broken off, snaping. as i did research to find replacement; i contacted over 20 different junk yards in my area and i am being told the same; "all panels have the handle broken". the only way i can repair it is by buying the whole panel from the dealer at an outrage price or buying it from a used seller which is still at least $600.00 for the pair panels. i need these handles to close the doors securely.
Complaint filed: 2016-07-14
Components: SERVICE BRAKES
while driving the emergercny brake dash light will become lit and all braking actions have drastically reduced power. a an audible grinding noise is observed from the front of the vehicle and the brake peddle has little to no resistance. a restart of the vehicle temporarily resolve the issue, but the issue has reoccured numerous times and is increasing in frequency.
Complaint filed: 2016-11-22
Components: AIR BAGS
air bag light comes on after being fixed by previous recall.
Complaint filed: 2021-02-08
Components: SERVICE BRAKES
brakes were pulsating and not stopping abs and traction control lights come on
Complaint filed: 2014-08-07
Components: ELECTRICAL SYSTEM
used buick lesabre custom 2003 cuts off while driving. the volt light appears and then the car shuts off. this is frightening and truly dangerous. the car will start back up usually after the first attempt, but sometimes it takes about two attempts. the car was taken to an auto repair shop where the car computer was replaced because the mechanics believed that to be the problem. however, after that was done, the car shut off again, several times, the very same day. the car was taken back to the auto repair shop and multiple tests were run and we were told about a number of problems ranging from the computer to the sensor. after all the tests were ran and parts replaced (computer and sensor), the car drove fine for two afternoons and then shut off again while at a traffic light. fortunately, there was very little traffic and the light was red. the car turns back on but the fact that it shuts off at random and the mechanics cannot tell us the reason is unsettling. we have no solutions so far because the exact cause cannot be pinpointed. we do not feel safe driving this car. this issue has been recurring ever since june 27, 2014 and has become increasingly problematic. *tr
Complaint filed: 2019-11-22
Components: AIR BAGS
tl* the contact owned a 2003 toyota corolla. the contact stated that while her granddaughter was driving approximately 45-50 mph approaching the top of a hill, the driver crashed into another vehicle that was stopped on the road. none of the frontal air bags deployed. a police report was filed. the driver sustained a bruised chest and was transported to the hospital via ambulance. the vehicle was driven to the drivers residence. the vehicle was destroyed. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was not notified of the failure. reliable toyota (3521 east sunshine, springfield, mo 65809) replaced the air bags on april 15, 2019 under an unknown recall related to the air bags that was received by mail. the approximate failure mileage was 240,000.
Complaint filed: 2015-01-14
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
i never knew about ford's recalls until last march. before calling ford i did research and found numerous people have the same problems as me. mine started in 2012 when out of the blue the front windows would no longer open. next when you tried to put the heat on in the rear there was strange noise and now i'm to afraid to use it. the past 3 yrs the gauges go haywire. sometimes if you hit the dash it'll stop but locks up and you don't know what your speed is. if i leave it alone sometimes it will stop on it's own but locks up to wherever it stops at. on numerous occasions the abs light will come on. for over 2 yrs now the check engine light has been on. i had it checked was told it was the o2 sensors for which i replaced, 3 days later the engine light came back on again they said it was the o2 sensors. in the past 2 1/2 yrs i've had to replace the battery because while driving the battery light will come on. if i accelerate it goes off but nobody knows why the battery keeps dying. some say its an electrical problem draining the battery. the interior lights will come on for no reason so i had them removed as i thought it might be draining the battery. last summer out of the blue the a/c started making a noise and just quit just like a month ago i heard this clicking noise only to find out i had no heat. i spoke to ford about the gauges, the electrical problems, the a/c and some of the other issues and their response was it wasn't on their recall list and would only fix the rear axle, cruise control and the front if there was anything wrong. when i mentioned all the info i found on nhtsa's site about this vehicle i was told they have no control over what is fixed. i am disabled and am living in a place for the homeless with all these problems how does ford expect me to fix their defects? every time i have to drive which isn't often i pray i make it to from safely. *tr
Complaint filed: 2018-01-25
Components: AIR BAGS
it was late summer, close to early fall 2017. my two sons, ages 17 and 15, had just gotten out of football practice and were getting into the 1999 mustang to come home. (my 17 year old son, matthew, had been driving for quite awhile, and had no traffic infractions or violations yet either, nor does he now. he has beem a careful driver.) they were driving very slowly, as they had just exited their parking spot, and then proceeded ahead, and while driving in very slow motion went over a small bump or node, or barely anything, in the enumclaw high school parking lot. the airbags both blew out suddenly, slightly injuring my 15 year old son's hand, and blinding and pushing them both backward in their seats. both of them jumped out of the car immediately, very scared. they had been driving very slowly, so were able to stop suddenly do this and still safely enough to immediately get out. many of the football boys were watching, as they were driving right by them, and everyone broke out in emotion. one witness claimed that it caused the wheels to lift off the ground. they drove home that day, with airbags out, but since they have quite driving the car, as it appears to be illegal to drive it without airbags. now we don't know what to do about this situation, and we are left feeling short of one of our necessary vehicles. since there was not actually an accident that set off the airbags, and the car is minimally insured, we don't know what to do about it. note: i am not sure about the exact date, but it is close.
Complaint filed: 2014-05-04
Components: ELECTRICAL SYSTEM
first my gas gauge started to malfunction. after purchasing gas my gauge would work sometime. now it doesn't work at all. then my oil pressure gauge went. now my speedometer works most times but after driving a distance it does not register correctly. after shutting off and starting the car a few times it starts to work again. i've been told it is a common problem with chevys. my brother had the same problem in his chevy truck. *tr
Complaint filed: 2014-09-29
Components: ELECTRONIC STABILITY CONTROL (ESC),ENGINE
we were driving up in the mountains and we lost power briefly to the engine. the lights flickered and the dash board went out. then the loss of engine power came on and the stability/traction came on too. this has happened weekly for the last two years. this last time was alarming since we were coming down a mountain in a storm and could have been stranded up there with no running vehicle to keep us warm. this needs to get a recall or investigation going on these vehicles. if you google this issue you will see that there are hundreds if not thousands of people that are affected with this issue. it will kill people if they expect to have power to get through an intersection fast enough and the vehicle gives out on them. *tr
Complaint filed: 2018-12-05
Components: AIR BAGS
i received letters where i was informed that my vehicle had the toyota defective airbag. i would not have noticed because it is an internal defect of the car, but the consistency and urgency of the danger i decided to take it to repair i made the appointment for november -15-2018 @ 7:00 am to 1-888-663-8613. from that day november 15, 2016, i left my vehicle at the camelback dealership at 1550 e. camelback rd. in phoenix, az, toyota, and to date they have not repaired or returned me. i have made many calls but they do not give specific answers .today is 12-05-2018
Complaint filed: 2021-07-16
Components: STRUCTURE
the contact owns a 2003 toyota tundra. the contact stated while having the vehicle repaired under an unknown recall, he was informed that the sub frame needed to be replaced. the manufacturer was informed of the failure but offered no assistance. the failure mileage was approximately 118,485.
Complaint filed: 2015-04-29
Components: AIR BAGS
tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was not available.
Complaint filed: 2019-12-27
Components: STRUCTURE
tl* the contact owns a 2000 toyota tacoma. while the contact was getting the tires changed, she was informed that the rear frame was severely rusted. the contact took the vehicle to a body shop and was informed of an unknown recall regarding the rust on the vehicle. the contact called mike johnson's hickory toyota (located at 435 us highway 70 se, hickory, nc 28602, 828-330-9538) and was informed that the rear frame needed to be replaced. the repair was once covered under a warranty enhancement program that advised dealers to coat the frame with a rust coating to prevent rust from forming. the contact was also informed that the warranty was expired. the manufacturer was made aware of the failure and confirmed what the dealer stated. the approximate failure mileage was 180,000. *ln*jb
Complaint filed: 2015-07-28
Components: SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
the engine stopped while driving took it to a mechanic and they said all fluids were filled it was just a "bad engine" i paid 2700 dollars to have engine replaced . the truck still wasn't running right it was having trouble starting took it to the mechanic and he changed the fuel pump 700 dollars . the truck still dose not run right ive had brake lines replaced that broke with no impact or accident ive been told the master cylinder needs replaced there is no brake pressure my wiring is messed up and now both my brake lights are out ive checked fuses and bulbs the truck takes several tries to start it its in the shop more than i drive it its dangerous and i never know if its going to stop in traffic or if people behind me know when im trying to stop i have 6 kids i drive to school every day and i worry about their lives every time we have to get in the jeep i feel like buying this vehicle was a huge mistake
Complaint filed: 2018-08-15
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
abs light on and break light flashing
Complaint filed: 2017-02-10
Components: SERVICE BRAKES
brake line rusted through causing loss of braking. luckily was in driveway when failed. found leaking metal brake line near the abs control unit. others are rusted too, so it is just a matter of time before they fail.
Complaint filed: 2021-06-27
Components: SERVICE BRAKES
on 06/26/2021, approx 4pm. traffic heavy. speed 20 mph or less. this caused consistent brake use. rear brakes locked up. i was very close to the right edge of the road and bike stopped. i quickly activated emergency flashers and avoided any incident. this bike has abs. there was a service recall performed about 4 yrs ago- at barneys mc shop, st petersburg- related to brakes. i was able to shut off the bike twice. pumped/tapped fr/r brakes twice and the brakes finally released. no further incident. will have bike inspected tomorrow. no warning lamps. this bike has very low mileage at 21,000.
Complaint filed: 2014-12-03
Components: AIR BAGS
tl* the contact owns a 2004 toyota sequoia. the contact stated that that the air bag warning light illuminated on the instrument panel. the contact mentioned that nhtsa campaign number: 14v655000 (air bags) was received however, exceeded a reasonable amount of time. the dealer stated the part was not available for repair on multiple occasions. the manufacturer was made aware of the delay. the vehicle was not repaired. the failure mileage was 124,000.
Complaint filed: 2014-06-18
Components: SERVICE BRAKES
driving and light will come on and when you go to stop it will vibrate. and the brakes are new and that light will be off and then it will come back on and stop bad again. *tr
Complaint filed: 2021-12-15
Components: STRUCTURE
frame is rotten badly but cab and bed hardly any rust. used bad metal for frame and crossmembers.
Complaint filed: 2017-08-11
Components: EXTERIOR LIGHTING
the multifunction switch had to be replaced or else the fog lights remain on and drain the battery.
Complaint filed: 2015-10-12
Components: SERVICE BRAKES
brake lines corrosion. caused total brake failure. luckily no other vehicles were present at stop light we ran. this is the most dangerous situation i've ever encountered.
Complaint filed: 2020-09-08
Components: STEERING
at highway speeds, between 70-80, the front right wheel vibrates/shakes violently at first it is minor, but get's worse and worse as it forces the tire out of balance. this problem has been reported to ford many times. they say they cannot find a problem. the problem first occurred at 30,387 miles. they could not find the problem. another dealership, at 36999 miles, replaced the steering dampener, but it did not fix the problem. then, they torqued the pitmen arm and declared the problem fixed. the problem returned but the dealerships continued to state it was a tire balancing problem. after new tires were purchased at 50,252 miles, the problem persisted. at 56,013 miles, the problem was again reported to ford. they stated they could not balance one of the 'new' tires. i took the vehicle to discount tire, which sold me the tires and uses the same balancing machine as ford. they replaced the tire and balanced them again. the technician at discount tire told me that had seen the problem before (where he could not maintain balance). the only fix was to install dual steering stabilizers. after researching the internet, it was discovered that this actually was the fix. as it turns out, to install dual stabilizers, the truck must have a 2" leveling kit installed to allow the bracket to fit without hitting the frame when bumps are hit.
Complaint filed: 2014-02-14
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
tl* the contact owns 2001 chrysler pt cruiser. the contact stated that the vehicle independently accelerated without warning after starting the vehicle. the contact took the vehicle to the dealer to be diagnosis. the dealer stated that the power brake booster hose was not connected to the engine. the vehicle was repaired. the dealer also stated that there was never a clamp holding the power brake in place. the manufacturer was contacted. the approximate failure mileage was 111,145. the current mileage was 112,416. *tr
Complaint filed: 2014-07-03
Components: FUEL SYSTEM, GASOLINE,AIR BAGS
tl* the contact owns a 2003 jeep liberty. the contact received recall notices for nhtsa campaign numbers: 13v252000 (fuel system, gasoline, structure) and 12v527000 (air bags). the dealer and manufacturer stated that they did not know when the parts for either recall would be available to repair the vehicle. the contact had not experienced a failure.
Complaint filed: 2021-09-05
Components: STEERING,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
transmission problem
Complaint filed: 2019-02-17
Components: ELECTRICAL SYSTEM
whole cluster lights up on car door locks don't work radio won't go off air bag lights on all brake lights on , this was going down a city street driving
Complaint filed: 2014-06-11
Components: STRUCTURE
tl * the contact owns a 1997 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure). the dealer stated that the part for the repair was unavailable and did not know when it would arrive. the manufacturer was notified. the contact had not experienced a failure.
Complaint filed: 2016-02-05
Components: AIR BAGS
takata recall. i had a accident where i hit another car with the front left bumper of my truck. the left quarter panel and front fender were destroyed, but the air bags did not deploy or inflate.
Complaint filed: 2014-07-09
Components: STRUCTURE
i brought my car in 2002 from nissan. i have had this car now for 12 years and nissan is the only place i take it to always have it serviced. my mileage on it is very low as i don't do a lot of driving. i love my altima and haven't had any major problems or concerns with it. on july 8 2014, i took my car in to have it service while waiting for it the receptionist came and asked me had i considered buying another vehicle, i said no i'm not able to and my car i don't have any problems at all with it. she said follow me i need to show you something. lord and behold my car was up on the lift and what did they show me but these two heavily rotted areas on my driver and passenger side floor. all i could say when i seen it was that is definitely a safety hazard for not only me but also a passenger that sits in my front seat. yet nissan don't want to take any fault for this and the many other 2002 nissan altima that this is and has happen to with these vehicles. i live on a limited income and feel they should be the one to repair the rotted floorings on the many vehicles that have rotted flooring. thank you for allowing me to send a report on my 2002 nissan altima heavily rotted floor that they had never informed me of until it is now heavily rotted and my foot or a passenger foot can now end up at any given time going right through the floor when i am sure that they knew much earlier that my floor was rusting out and they just waited till now when it is heavily rotted. feeling disgusted and very disappointed with nissan. *tr
Complaint filed: 2014-06-07
Components: STRUCTURE
i was notified by chrysler of a safety defect requiring a hitch to be installed . as of this date, no parts available ??? seems strange i can purchase a hitch, but a co. as large as chrysler can't ! i want this corrected so i can drive it again, after parking it months ago !! *tr
Complaint filed: 2016-05-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1996 ford contour. the contact stated that while attempting to start the vehicle, it would fail to start due to a melted wire in the engine. in addition, the contact stated that the odometer failed to provide the accurate reading. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 100,000.
Complaint filed: 2019-09-17
Components: FUEL/PROPULSION SYSTEM
the shift cable is rubbing against the fuel line, after 156000 miles it has worn a hole in the line. during a resent vacation i noticed the smell of gas but could not tell where it was coming from. when the car was shut off it would stop leaking. after i was back i was using the car again backing up and noticed a drip drip drip on the ground. as i was only a mile from home i went home and parked and it still leaked a bit until the pressure stopped. i did not think to take a picture of the line after i removed it. i took the fuel line to a shop to have a union put in the line but that is leaking as the fitting is not tight enough. i guess i will need to buy a new line. i have not seen a report of this happening to other jeeps but it is a dangerous problem as it could have caught fire.
Complaint filed: 2016-04-28
Components: STRUCTURE
tl* the contact owns a 2004 toyota tacoma. while the vehicle was undergoing a state inspection, the contact was informed that there were holes in the frame. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 117,000.
Complaint filed: 2014-07-06
Components: SERVICE BRAKES
i was traveling between 50 and 55 mph pulling a 7000 pound trailer when a car pulled out of a gas station in front of me. i stepped on the brakes only to have the pedal go to the floor with no braking ability at all. i tried pumping the brakes several times and the brake pedal went to the floor each time with little or no ability to slow the truck and trailer. the driver of the car realized they pulled in front of me and accelerated to avoid a rear-end collision. it took nearly a quarter mile from initial application of brakes to a complete stop by using the mechanical parking/emergency brake. the cause of the failure was the rust-through and subsequent bursting of the steel brake line that runs from the abs valve body to the rear brakes. *js
Complaint filed: 2014-11-21
Components: FUEL/PROPULSION SYSTEM
the gas consistently overflows in this vehicle when filling up the tank. it's like there is no safety stop to keep the gas from filling. it ends up gushing all over the side of the vehicle and the ground when i try to fill up the tank. i never let the tank fill automatically at the pump. i watch the gallons meter as i'm pumping the gas to estimate when to stop pumping gas but it is still very unpredictable. even the interior of the vehicle smells like gasoline when this happens. *tr
Complaint filed: 2018-04-06
Components: ELECTRICAL SYSTEM,SEAT BELTS
the seatbelt pretensioners is locked up they (both driver/passenger) seatbelts "do not" reel back 2 provide securement of the passenger(s). also, the electrical issue is the horn does not work even when there's a new fuse horn. there's a defect in the steering wheel horn button.
Complaint filed: 2017-10-03
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet tahoe. while driving down an incline at approximately 10 mph, the brakes failed and the vehicle accelerated to approximately 30 mph. the vehicle stopped at the end of the road on a flat area on its own. the contact also stated that the brake pads, rotors, and master cylinder were replaced approximately one year ago in august of 2016 by an independent mechanic. the dealer was not contacted. the manufacturer was not made aware of the failure. the vehicle was not repaired again. the approximate failure mileage was 180,000.
Complaint filed: 2015-04-10
Components: STRUCTURE
i was turning my car on the corner of my block. my passenger who was about to get out the car stepped one foot out of the car and the other foot went through the carpet and landed outside of my car underneath. i got out the car and noticed that my passenger side underneath was rusted and had a big hole in it. i than looked on my driver side and seen that side was the same but not as bad. i went to get an estimate and the mechanic said it would be $800 to fix my 2002 nissan altima. i can not afford to get my car fixed. i tried to sell it but no one was interested in buying due to the holes. riding around in the winter was very cold and when it rained it would soak up the carpet that's hanging and felt like it made my car ride heavy. i would hope that nissan could look at this problem and see how dangerous it is to drive a car with holes in the bottom. *tr
Complaint filed: 2016-06-17
Components: ENGINE
tl* the contact owns a 1999 chevrolet silverado 3500. the contact stated that there had been extreme hesitation with the engine power. the service engine warning light randomly illuminated for years and the part failed to function properly. the contact replaced the engine twice by a certified mechanic and, due to the failure continuing, the vehicle was diagnosed by a mechanic who stated that the part would need to be replaced a third time. a mechanic stated that there were five stress fractures in the engine block prematurely. the manufacturer was notified of the failure and provided no solution. the approximate failure mileage was 50,000. updated 08/16/16*lj consumer stated lot of problems with the engine. every mechanic consumer spoken to about the 6.5 chevy turbo diesel said the same thing "they are junk" the blocks crack and they don't last. since i have contacted you the engine has been pulled and there are 12 stress cracks in the engine instead of 5. updated 06/12/18*jb
Complaint filed: 2018-02-23
Components: AIR BAGS
i was sitting at a red light when my air bag from the steering column deployed in my face. i did not hit anything. it was on or about 1/25/18. about a week prior to this event my horn began to steadily blow inexplicably. i did not have any reason to suspect anything other than a malfunctioning horn so i disconnected the wires to the horn. when the air bag deployed about a week later i concluded the air bag was inflating inside the steering wheel applying pressure to the horn sensor. i took it to the dealer who, after weeks of investigation, concluded they could not do anything to repair it and suggested i call general motors customer assist center. after reviewing pictures, (no one actually physically looked at it) gm decided corrosion to the sensing module caused the problem. i contend they have a defective valve which overtime began leaking gas into the air bag, hence the issue with the blowing horn.
Complaint filed: 2018-08-26
Components: AIR BAGS
working door frame-away from all cables and wires-truck was parked in driveway-off-drivers air bag went off-on accident-truck was parked-no luck with gm-an luck with dealer-gm said-truck out of warranty and to old-cost me over $2000.00 to replace-i am 70 yrs old and retired-still like the truck-these $$$ hurt me!
Complaint filed: 2016-06-30
Components: STRUCTURE
tl* the contact owns a 2004 toyota tundra. the contact stated that the vehicle was previously serviced per a nhtsa campaign related to the frame rusting; however, the failure recurred. the manufacturer was not notified of the failure. the failure mileage was 109,265. the vin and nhtsa campaign number were not available.
Complaint filed: 2018-08-05
Components: ELECTRICAL SYSTEM
good evening sir, i am writing to you because my vehicle had bare wires on the headlight. the hot wire and ground wires were touching. i did not have the headlight working. there is a problem with the wires of the vehicle peeling off after a certain amount of time.
Complaint filed: 2018-01-30
Components: AIR BAGS
passenger airbag deployed while driving at a speed of 35 mph
Complaint filed: 2016-01-19
Components: AIR BAGS
while driving with a passenger, the passenger warning sensor illuminated. an independent mechanic verified that the sensor is bad. i called bmw north america concerning the voluntary recall campaign 08v384000, but they said my specific vin was not included in this recall that covered my model, manufacture date and this specific issue. the car has not been fixed. failure mileage was at 94,400 miles.
Complaint filed: 2016-02-25
Components: ELECTRICAL SYSTEM
my antitheft device has been engaging every two or so weeks since i purchased the vehicle a year ago. i have to sit in the car for ten minutes while the light flashes and wait for the light to go off because the car won't start. i have checked several complaint sites with owners of the same car having the same problem. dealerships continue to say there is no recall and estimate the repair costs anywhere from 350.00 to 1500.00., not including the 100.00 initial diagnostic cost. i would like to know if a recall will be issued asap. thank you. *tr
Complaint filed: 2016-05-22
Components: SERVICE BRAKES
right front brake hard line failed due to corrosion. complete loss of brakes. $590 repair bill.
Complaint filed: 2014-10-23
Components: ELECTRICAL SYSTEM
the dashboard digital command center (language, odometer, trip meter, warning messages) does not display odometer, trip meter or warning messages. the language switches from english, french spanish without allowing for a selected language. mileage is not able to be displayed at all. *tr
Complaint filed: 2017-08-16
Components: STRUCTURE
my frame has significant rust, and has holes in the frame near the passenger side leaf spring attachment. i purchased and registered the truck towards the end of toyota's goodwill campaign, but they did not notify me. previous owner received no notice of campaign, so the frame was not sprayed internally with rust prohibitor treatment. truck has approx. 136,000 miles, and is otherwise in good condition. toyota should recall the frames for this model year like they did for other model years. the goodwill campaign was advertised inconsistently, and a serious structural issue should be a recall, not arbitrary. case 1402130463 was established with toyota a few years ago, but they have not done anything about it. they also could not confirm that prior owner was contacted regarding goodwill campaign.
Complaint filed: 2016-08-29
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2001 chevrolet malibu classic. while attempting to start the vehicle, the ignition failed to start. the failure was persistent. the vehicle was not diagnosed nor repaired. the manufacturer stated that due to the vehicle being a classic, no assistance would be offered. the failure mileage was unknown.
Complaint filed: 2014-12-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2000 saturn l series. the contact stated that while operating the vehicle the driver inadvertently pulled the key out of the ignition and the vehicle continued to operate. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the problem. the vin was not available. the failure mileage was 30,000.
Complaint filed: 2016-11-02
Components: AIR BAGS
tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2018-06-22
Components: AIR BAGS
i was in a wreck traveling 25 mo making a turn to head west and i collided with a simi and my air bags did not deploy at all i was told but emts that the were shock that the air bags did not deply they told me that they should have.
Complaint filed: 2016-03-31
Components: AIR BAGS
the dealer is unable to repair/replace the air bags due to lack of parts. recall r26/nhtsa 15v-312
Complaint filed: 2014-09-21
Components: SERVICE BRAKES
i was in my car which is a stick shift, so i naturally don't have brakes preventing me from rolling on a hill. i drove up my drive way hill at the top i realized i had no brakes because i couldn't stop the car. i checked under the hood i had no brake fluid, no pressure on my brakes, and my brake light was still illuminated on the dash. i bought the car yesterday 9/20/2014 and by the time i woke up on 9/21 i had no brakes and was about to get on the road. *tr
Complaint filed: 2015-09-30
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 mercedes benz s500. the contact stated that while driving at 45 mph, the speedometer lights flashed and there was an abnormal burning odor coming from the front panel. the vehicle was not diagnosed or repaired. the contact stated he was mechanic and the instrument cluster failed. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 162,000.
Complaint filed: 2019-05-21
Components: STRUCTURE
i had tires rotated,technician told me frame is extremely rusted(tacoma problem) big safety problem.toyota told me they would check it out for 98,- dollars. i don't think that's right. toyota problem
Complaint filed: 2016-06-08
Components: STRUCTURE
my complaint is just how rusted away the frame is on my 1999 ranger, the body of the truck is real nice. but the frame is rusting away, the rear bumper broke off on the drivers side, the spare tire can no longer be mounted underneath where it belongs, due to the rust. the frame rail has a foot long rust hole on the passenger side and the drivers side rail is cracked and rusted almost in two pieces. just seems like the frame is totally rusting away, never had a vehicle with this kind of rust problem. i afraid to drive it on the highway.
Complaint filed: 2015-10-28
Components: SERVICE BRAKES
exiting off freeway ramp in indianapolis brake pedal went to the floor without notice and no brake fluid loss, nearly crashed crossing 5 lanes of cross traffic just lucky i wasn't broadsided by cross traffic. i received no notice of hazard from gm, no recall and only learned of this problem once researching on web. i am lucky to be alive.
Complaint filed: 2020-11-18
Components: SERVICE BRAKES
this problem has happened numerous times at various speeds from 10mph to 70mph.while driving on city streets and freeways and need to come to a stop the brake light, vdc off light, and slip light came on. when brakes applied, very loud grinding/clunking metal noise happened and brakes would not engage only at about 10% of brakes working it seems. i stop turn off the car and start it back up and it seems to reset. this cannot happen as i almost got into numerous collisions because of this abs brake malfunction !! doing research on this problem from other armada owners forums this problem happens quiet frequently. some owners came to the conclusion that its a faulty delta sensor in the brake booster. nissan must recall this problem asap!!
Complaint filed: 2018-06-07
Components: AIR BAGS
i was driving about 35 - 40 mph down spacecenter blvd and without warning and for no reason my side airbags suddenly deployed.
Complaint filed: 2015-09-11
Components: STRUCTURE
tl* the contact owns a 2002 isuzu rodeo sport. while driving at 65 mph, the spare tire well rusted and caused the spare tire to detach. the manufacturer was notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was 150,000.
Complaint filed: 2015-12-20
Components: POWER TRAIN
i have replaced the front differential twice in 10 months. i bought new parts for it not used that were redone to get rid of the problems it had now it has gone again. this time i haven't even used the four wheel drive yet since the last repair. i have research it and i noticed a lot of people with the same problem.
Complaint filed: 2023-10-05
Components: STRUCTURE
the contact owns a 2001 honda passport. the contact stated while driving 60 mph, the vehicle started shaking abnormally. several unknown warning lights were illuminated. the vehicle had been diagnosed by an independent mechanic. the contact was informed that the rear sub frame was extremely rusted. the manufacturer was made aware of the failure and advised the contact to replace the vehicle. the failure mileage was approximately 107,000.
Complaint filed: 2015-11-25
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 toyota matrix. the contact received notification of nhtsa campaign numbers: 13v209000 (air bags), 15v043000 (air bags) and 15v285000 (air bags) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts are not available.