vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2014-01-03
Components: STRUCTURE
passenger side vehicle dash began cracking during summer of 2013. original appearance was that of a cut or scratch along the surface of the dash. crack has been growing wider and longer since then. vehicle has been garaged since purchase (9/2003) and custom fit shade used when parked outside. concerned that dashboard may fracture into smaller projectile pieces if the passenger airbag was to be deployed. *tr
Complaint filed: 2016-02-29
Components: STRUCTURE
this is been an ongoing problem since i purchased this vehicle the frame is pretty much completely rotted away basically since the day i bought it it is cost me almost $4000 to get the frame repair of repeatably. one such time my transmission and transfer case actually fell out because the skid plate rotted out for bolts on. this specific repair cost me almost $3000 to fix as i had to get another transfer case and a newport of rail made. i also have my rear upper control arm mounts rust off of the frame destroying my rear axle . that was another $2000 replacement. i have seen instances at the shop where ports of falling off of these vehicles due to the same issue. i respect the toyota recall the rusted frames and i think it's finally time to make chrysler do the same . they have known this is an issue since the 80s and continue to do this.
Complaint filed: 2015-04-13
Components: SERVICE BRAKES
tl* the contact owns a 2004 jeep liberty. while driving at 55 mph, the brakes seized without warning. the failure recurred five times. the vehicle was taken to the dealer. the technician inspected the vehicle, but was unable to diagnose the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 179,000.
Complaint filed: 2015-01-10
Components: SERVICE BRAKES
went to press on the brake pedal to put the vehicle into drive and the brake pedal went to the floor. i put the vehicle in park got out and brake fluid was coming out from under the car near the front of the drivers door. *tr
Complaint filed: 2015-03-12
Components: AIR BAGS,STRUCTURE
my passenger side dashboard over the airbag is cracked really bad like you can see the air bag i am afraid to have anyone in the passenger seat i feel like it is going to set the air bag off for no reason the dealership is telling me its going to cost around 700.00 to fix i have done some research on this it seems to be a common problem with this car. *tr
Complaint filed: 2014-09-12
Components: SERVICE BRAKES
brakes failed while driving down road. all brake lines are severely rusted. is their a galvanic reaction between lines and truck that is causing this? have never had brake lines rust as badly on other vehicles that were older than this one. *tr
Complaint filed: 2016-09-22
Components: EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
takata recall, the inside lightsor dome lights, they shorted out one to another in the double over head lights and grounded out the battery could cause several problems one it killed the battery and i found out when i went to change one of the lights and to stop i took both lights out and seperated the copper that conects with switch
Complaint filed: 2014-10-16
Components: VISIBILITY,VEHICLE SPEED CONTROL
tl* the contact owns a 2000 bmw 323i. the contact stated that the front driver and front passenger side power windows failed to close. the contact also stated that the engine rpms increased abnormally. the vehicle was taken to the dealer for diagnosis and the repairs were unknown. the vehicle was repaired but the failure recurred. the manufacturer was not notified of the failure. the approximate failure mileage was 500.
Complaint filed: 2015-10-09
Components: STRUCTURE
tl* the contact owns a 2003 toyota tacoma. while the vehicle was being serviced by an independent mechanic, the mechanic observed that the frame was rusted. the vehicle was taken to an independent mechanic where it was diagnosed that the frame needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.
Complaint filed: 2017-10-08
Components: SERVICE BRAKES
brake lines rusted and leaking. brake line to the rear brakes leaking on drivers side about as far back as rear door latch, about half way back of the gas tank. brake pedal will go to the floor with minimal stopping ability and brake fluid leaks.
Complaint filed: 2024-05-09
Components: ELECTRICAL SYSTEM
the contact owns a 2004 ford f-150. the contact stated that while driving at an undisclosed speed, the vehicle made an abnormal popping sound and then lost motive power. the contact was able to drive to the residence. the vehicle was taken to an independent mechanic, who determined that the spark plug had blown out of the cylinder and determined that the spark plug needed to be replaced. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 364,000. the vin was unavailable.
Complaint filed: 2014-10-23
Components: AIR BAGS
the morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for i could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop. *tr
Complaint filed: 2014-05-21
Components: ELECTRICAL SYSTEM
tl* the contact owns 1999 dodge ram 1500. the contact stated while driving approximately 30 mph, smoke emitted from the dashboard without warning as flames ignited from underneath the glove compartment. the fire department extinguished the fire. the vehicle was towed to the contacts residence. the manufacturer was not notified of the failure. the approximate failure mileage was 75,000.
Complaint filed: 2015-06-08
Components: STRUCTURE
tl* the contact owns a 1999 toyota tacoma. the contact stated that the vehicle developed a perforation in the frame to the point that the frame was rusted and corroded. the contact mentioned that the vehicle was included in an unknown manufacturer recall. months prior to the failure, the frame was coated with a solution as a temporary remedy. the remedy failed to prevent the failure. the vehicle was taken to the dealer where it was diagnosed that the frame needed to be replaced. the manufacturer was notified of the failure. the vin, nhtsa campaign number, and failure mileage were not available.
Complaint filed: 2015-09-28
Components: SEATS
the seat began moving earlier today and then when my husband was getting out of the car there was a loud pop and the seat started rocking. it seems to have become detached from the car on the front left. when accelerating it rocks back and when breaking it rocks forward. my husband looked and the metal bracket has broken completely. it seems very unsafe and would be extremly worried that in an accident the air bag would cause serious injury when you are thrust even farther into it or if the other side were to break and you be thrown out regardless of having a seatbelt.
Complaint filed: 2014-10-09
Components: SERVICE BRAKES
the 2003 ford windstar has a 'brake light' and a 'abs light'. when driving the car the abs and brake lights will both come on (but the car's brakes are not impacted). after a few minutes the two lights will go out. from what i have read on-line this is a fault in some module. the brakes themselves are not at issue but it provides false warning lights. a web site that tracks ford windstar issues says: "the (mostly unservicable) ecu master relay has a bad soldier joint which fails prematurely and causes the abs light and dtc c1185. it also causes the enhanced abs braking system to become inoperable. if your abs light is on. report the problem at nhtsa - safercar.gov. use the category brakes, the more reports the better a chance of continued action." so, i am reporting this flaw. *tr
Complaint filed: 2015-05-27
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact received notification of nhtsa campaign numbers: 14v312000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 7/16/15*cn the consumer stated the vehicle was repaired. updated 08/13/15*jb
Complaint filed: 2014-03-11
Components: ELECTRICAL SYSTEM
the ignition turns to the accessory position if the key is bumped, while the vehicle is in gear. the vehicle loses power steering and power brakes. this has happened twice in the last year. *tr
Complaint filed: 2017-05-18
Components: SERVICE BRAKES
tl* the contact owns a 2003 toyota 4runner. while driving at 65 mph, the brake pedal was depressed and felt stiff, which caused a longer braking time. when the failure first occurred, all the warning indicators were illuminated on the instrument panel. the vehicle was towed to a dealer, but the failure could not be duplicated and there were no warning indicators illuminated. an independent mechanic diagnosed that the vehicle was losing brake power while being operated at higher speeds. the mechanic recommended that the master brake cylinder assembly be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 90,000.
Complaint filed: 2014-06-30
Components: SUSPENSION
rear axel broke. there has been a recall on this part of the model van. i did take my van in to the "fix" 10/2011. the "fix" did not work. luckily, i was in town doing errands by myself when this happened. *tr
Complaint filed: 2018-07-11
Components: STRUCTURE
tl* the contact owns a 2003 ford f-150. while the vehicle was stationary, the rear driver's side door would not open when prompted. cloninger ford (511 jake alexander blvd s, salisbury, north carolina 28147) was made aware of the failure and stated that there was no recall on the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 46,000. *tt *tr
Complaint filed: 2016-07-18
Components: AIR BAGS
i called toyota, marina del rey, ca, in order to make an appointment to have the airbags inspected and fix. i received a recall notice in april 2016. i was told that they did not have the part and there is a waiting list for the actual part. i have called toyota several times just to hear that they are still waiting for the part and they will call me once it is in. in the meantime, my car is part of this recall and no one has try to fix the problem.
Complaint filed: 2021-07-29
Components: STRUCTURE
the contact owns a 2004 toyota tundra. the contact stated that upon taking the vehicle to the dealer for an unknown repair, the contact was informed that the sub-frame underneath the vehicle was severely corroded. the dealer stated that it was too dangerous to go underneath the vehicle to complete the repair. the manufacturer was made aware of the failure but provided no assistance. the approximate failure mileage was 184,000.
Complaint filed: 2016-06-03
Components: AIR BAGS
tl* the contact owned a 2000 lincoln ls. while driving approximately 45 mph, the vehicle unexpectedly swerved off the road and crashed into an iron fence. the front driver side air bag failed to deploy with the massive impact. the front passenger seat was unoccupied, but the air bag deployed. the driver was fatally injured. the vehicle was completely destroyed and towed to a salvage facility. a police report was filed. the manufacturer was notified of the failure. the failure mileage was unknown. .updated 06/28/16 *bf *cn
Complaint filed: 2016-07-14
Components: AIR BAGS
tl* takata recall. the contact owns a 2004 dodge ram 1500. the contact received notification of nhtsa campaign numbers: 15v313000 (air bags) and 16v352000 (air bags). the parts needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. parts distribution disconnect.
Complaint filed: 2016-04-16
Components: AIR BAGS
recall.
Complaint filed: 2014-05-13
Components: SERVICE BRAKES
my 2003 chevy silverado 2500 hd 4wd long bed pickup truck experienced complete failure of (hydraulic boost) brake system at 35 mph. brake lines were corroded heavily and condition of brake lines verified by gm dealership. vehicle is registered and driven primarily in virginia. owner has never received any communication from manufacturer regarding potential problems. *tr
Complaint filed: 2015-12-07
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 saab 9-3. while driving approximately 30 mph, smoke emitted underneath the hood. the vehicle was maneuvered to the side of the road. the contact mentioned that smoke emitted from the battery compartment. there were no flames visible. the vehicle was taken to an independent mechanic who stated that the failure was contributed to the electrical system. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 158,000. the vin was unavailable.
Complaint filed: 2014-11-03
Components: SERVICE BRAKES
while driving the vehicle the brake pedal was pushed and went to the floor in rush hour traffic. apparently the brake lines ruptured due to being rusted through. *tr
Complaint filed: 2023-10-29
Components: SUSPENSION,STRUCTURE
same as the recalls for honda element of canada and american honda crv of america in honda’s words: summary: american honda motor co., inc. (honda) is recalling certain 2007-2011 model year cr-v vehicles. in salt-belt states where de-icing agents are used to maintain the roadway, the de-icing agents, along with mud and water, could enter the rear frame through drainage/positioning holes when the vehicle is driven through flooded areas or puddles at high speeds. over time, the accumulated de-icing agents/mud/water mixture could cause corrosion to the frame's internal structure. if this occurs, the rear trailing arm can fall off. safety risk: the corrosion to the frame's internal structure can cause the rear trailing arm to fall off, increasing the risk of a crash or injury.
Complaint filed: 2014-04-05
Components: SERVICE BRAKES
i had just picked up a trailer at u haul and was driving down the hill in front of their store to finish signing the paperwork. at the bottom of the hill i began to apply the brakes and the brake pedal went to the floor. i came close to running into the u haul building but the truck finally stopped just in time. i put the truck in park and got out to see what happened. i went to the front of the truck, looked under and saw nothing. i went to the back of the truck and looked under and there was fluid steadily dripping and a huge puddle of brake fluid under the truck. i disconnected the trailer and called a friend to pick me up. once i got the truck home, i began searching for the source of the leak (at this point i thought i had busted a brake hose) i quickly realized this was not a brake hose that had ruptured. the brake line that runs past the gas tank and rear differential was rusted through and had a hole in it. all of the brake lines were rusting in the rear of the vehicle. i took a picture of the line with the hole and went off to the chevrolet dealership. once at the dealership, i was told by the young man working the parts counter that chevrolet did not sell replacement brake lines. he told me that i would have to buy bulk brake tubing and make my own lines. i let him know that the line that ruptured on my truck had over 20 bends on it and that the last four bends would be very difficult to bend by hand. i got nowhere with chevrolet on replacement parts. i wound up ordering new stainless steel lines from inline tube. i replaced all the brake lines. while taking the fuel tank out so i could install the new brake lines.it was discovered that all of the fuel lines were rusting also. i replaced them as well. chevrolet should not be using subpar materials for anything. poor quality brake and fuel lines will get someone seriously hurt!! shame on chevrolet :( *tr
Complaint filed: 2016-03-04
Components: STRUCTURE
there was a recall on the back hatch door. i reported to the dealership of purchase and complained that the back door hatch sometimes did not close properly and in the midst or opening whether electronically or manually would come down again while putting groceries etc in the back and several times was hit on the head or back and also my grandson. vehicle was parked in a parking lot and/or at my house. it happens 1 out of 10-20 times opening back hatch.
Complaint filed: 2014-07-14
Components: SERVICE BRAKES
abs is inoperable vehicle does not brake properly. *tr
Complaint filed: 2015-08-10
Components: SERVICE BRAKES
on 8/9/15 at approximately 3:25pm an individual pull out in front of me. when i applied the brakes to keep from hitting him, the brake pedal went all the way to the floor board. i noticed at the time the "service brake system" indication was showing on the driver cid. i was able to drive the truck to a safe location and park it. i looked under the vehicle and noticed brake fluid on the ground under the right front wheel. the tow truck driver also checked and noticed brake fluid shooting up when the hood was up. at that time, he noticed the right front brake line had rusted through. the truck was then towed to cunningham gmc in springfield, tn.
Complaint filed: 2021-10-25
Components: AIR BAGS
the contact owns a 2004 chevrolet venture. the contact stated while driving 30 mph, when a police officer ran the red traffic light and crashed into the driver's side door, and pushed the vehicle into a school bus. the air bags did not deploy. the contact stated she has a broken right foot and did seek medical attention at the hospital and was waiting for a pending surgery. the police report was filed. the vehicle was not drivable. the vehicle was towed to towing lot. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 59,072.
Complaint filed: 2016-07-07
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 pontiac grand prix. when the ignition key was turned to the start position, the key failed to return to the run position. the contact stated that the failure occurred after the vehicle was serviced per nhtsa campaign number: 14v400000 (electrical system). the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 185,000.
Complaint filed: 2014-03-17
Components: STRUCTURE
my husband was driving home with our son and started to hear a loud noise. took it to our repair guy who stated the frame was completely rusted through and was no longer safe to drive. we then took it for a 2nd look and was told the same thing and that its not fixableso we'll have to buy a new car. we've only had this car for 6 years and i bought it from our local ford dealership who when contacted said they couldn't do anything to help because there are no recalls on the vehicle for this problem. we have 2 small children and i'm very lucky that something didn't happen to them. what is a recall going to take? someone getting hurt or worse?? this is a major safety issue and ford needs to be responsible clearly its a manufacturing problem when there's 1000's of customers with the same problem!!!! *tr
Complaint filed: 2015-03-19
Components: SERVICE BRAKES
abs activation on dry pavement at low speed and this happens consistently. this causes vehicle to travel further instead of stopping. sometimes feathering the brake pedal can keep abs from activating. i have read countless articles about this problem with many other chevrolet pickups. *tr
Complaint filed: 2015-05-04
Components: FUEL/PROPULSION SYSTEM
tl* the contact owns a 2004 gmc envoy. while the vehicle was parked, the contact noticed fuel leaking underneath. the vehicle was towed to an independent mechanic where it was diagnosed that there was a hole in the filler neck that needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 157,000. the vin was not available.
Complaint filed: 2014-10-02
Components: ENGINE
started the car to warm it up, and smoke came out of dash board, making glass where speedometer is smokey and it still is. smelt like wire burning and shut it off immediately. when checked on, a wire insulation had burnt off causing the smoke and smell. after replacing the wire coating, it was fine for a while, then coming back from a trip to augusta the speedometer number got dimmer, but i did not smell any smoke. so not sure what the defect is, just know this can't be right. *tr
Complaint filed: 2015-05-27
Components: AIR BAGS
tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) in february of 2015; however, the part needed to do the repair was still not available. the contact felt the manufacturer exceeded a reasonable amount of time. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2014-03-13
Components: SERVICE BRAKES
my wife was driving truck to post office when the brake pedal went to the floor slowly. after getting it home safely i looked at left front wheel area and saw brake fluid everywhere. the leak was in the bundle of brake lines just above the frame, going from the reservoir to the abs unit under the driver side of the frame. inspection showed that all of these lines were severely corroded. the lines going from the abs unit to the back brakes appeared to show some corrosion as well but not nearly as bad. i have replaced all lines from abs to the front with an aftermarket set and will replace the backs soon. this truck was bought new in south florida by me and has never been up north until just a few months ago. there is also significant rust on the frame and suspension parts as well for truck of this vintage. i am very disappointed in the quality of this crucial safety component of this vehicle. i hope our 2011 malibu which we bought new, doesn't end up with the same problem a few years from now. *tr
Complaint filed: 2015-12-06
Components: STRUCTURE
our 2004 ford escape is making metallic creaking, squeaking and groaning sounds from the passenger side rear. the sound is triggered by just sitting in the stationary car and rocking back and forth. it becomes constant as soon as the vehicle starts moving. there are also occasional heavy metallic thumps or knocks on the passenger side or underside of the car, and the ride is rough. the passenger side rear inner metal wheelhouse is extremely rusty. a few holes are several inches square go all the way through into the interior of the car. part of the rust is very near where the top of the shock absorber bolts into the wheelhouse. the wheelhouse metal is so rusty that i can flex it with my hand and cause the creaking sounds. i believe the heavy metallic thumps are caused when the conical bumper inside the top of the spring bottoms out and hits the suspension mounted to the bottom of the spring. this likely happens because the shock absorber cannot stop it, since the rusty wheelhouse bends so much. this serious safety problem is heavily documented on the internet by a very large number of people. the top of the shock absorber could crash through the wheelhouse and protrude into the car interior, injuring occupants of the car. this would make loss of control more likely. it would be extremely dangerous if the shock absorber breaks free and becomes tangled up with the rear wheel or punctures the tire. this car is a unibody construction, so this wheelhouse is supposed to provide structural strength for that part of the car. in the event of a crash this rusty wheelhouse will disintegrate and not properly absorb the crash energy like it is supposed to. this makes it more likely that the occupants will get injured. please force a vehicle recall asap which makes ford motor co. replace this dangerous wheelhouse with one that has a safer, non-rusting design.
Complaint filed: 2014-01-30
Components: ELECTRICAL SYSTEM
the speedometer gauge went down to 0, while i was on the freeway traveling at 65 mph. this has happened frequently since it first started happening-and it will work for awhile-and then stop. on average, i would say this has happened at least 6 to 10 times a year in the past 3 years. my speedometer currently isn't working and hasn't worked for 2 months. why isn't there a recall on this? *tr
Complaint filed: 2019-08-15
Components: STRUCTURE
tl* the contact owns a 2004 toyota 4runner. while the vehicle was undergoing routine maintenance, the contact was informed that the passenger side subframe had excessive rust and there were holes in the subframe. prestige toyota of ramsey (located at 1096 nj-17, ramsey, nj 07446, (844) 838-7075) informed the contact that the subframe needed to be replaced and the vehicle was unsafe to drive. the vehicle was not repaired. the manufacturer was not contacted. the approximate failure mileage was 140,000.
Complaint filed: 2014-10-16
Components: AIR BAGS
in 2007, with a little over 50,000 miles on my car, the airbag light came on. i went in to the dealer and they said it was a loose wire and reset it. since that time, i've had six other incidents up through 2014 with the airbag light coming back on and every time they've reset it, it has come back on. i have even had a module replaced but it did no good. the last time i went in, they wanted to replace the pad assembly for $1,000 but wouldn't guarantee it would work. they also said it might be the harness but that part couldn't be obtained. they also said they couldn't guarantee that the airbags would work!!! i have looked at other complaints from several websites and see that there are dozens of other people with the same problem. this is a serious defect and should be recalled. i have no airbags. my car has been in a minor traffic incident where the airbag probably should have deployed when the car hit the curb but didn't. this is very dangerous. *tr
Complaint filed: 2014-05-01
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet cobalt. the contact stated that while traveling various speeds, the engine light illuminated and the vehicle stalled. the contact also stated that the key seized in the ignition. the vehicle was taken to the dealer where it was found that the ignition switch needed to be replaced. the vehicle was repaired under nhtsa campaign number 14v047000 (electrical). the manufacturer was contacted about the failure. the approximate failure mileage was 10,000.
Complaint filed: 2015-09-08
Components: STRUCTURE
the frame of my 2004 toyota 4runner has considerable rust that exceeds normal wear and age. considering the recall associated with the tacoma of the same year it seems prudent and responsible for toyota to stand by their reliability slogan and remedy this situation, as there are many others in the same condition as mine.
Complaint filed: 2014-05-20
Components: SERVICE BRAKES
driving with my 5 yr old son and my car just turned off in the middle of driving causing brakes to lock and steering wheel to lock, crashing into an abandon truck. i contacted general motors regarding and was told that my car is not on their current recall list although the problems are similar to those of all the recalls currently associated to the recalls. i was also told that bc no one was injured and my car was not very damaged they can not do anything because it is not a mechanical problem, if either of the above would have happen then it would have been their fault. what that tells me is that i need to drive me car and if that happens again a god forbid that was to happen again and myself or my children are severely injured they will then address the matter. *tr
Complaint filed: 2015-03-17
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 saturn ion. the contact stated that the vehicle was serviced under nhtsa campaign number: 14v171000 (electrical system); however, the key was still getting lodged inside the ignition switch. the dealer and manufacturer were made aware of the failure. the vehicle was not repaired. the failure mileage was 214,000.
Complaint filed: 2017-02-09
Components: FUEL/PROPULSION SYSTEM
gasoline smell when you fill the tank. it is most prevalent at rear passage side of the car. when parked in garage the gas smell fills the garage.
Complaint filed: 2015-01-26
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 dodge neon. the contact stated that while driving at various speeds, the key would release out of the ignition switch without warning. the vehicle continued to drive without the key in the ignition switch. the failure recurred on several occasions. the vehicle was not taken to the dealer or diagnosed. the manufacturer was not made aware of the failure. the approximate failure mileage was 65,000. updated 7/16/15*cn
Complaint filed: 2017-09-12
Components: SERVICE BRAKES
i bought my 2004 saturn ion 2 coupe and had to replace the front rotors in the first 2 years, they were worn down to the iron. i bought american steel rotors from midas. i'm still using the new rotors and everything, including the brakes, are still like new. my car is in a garage and i don't do much driving. i had the same problem when i had my new 1992 saturn sl1. now i'm told my sway bar is going again. this will be the 3rd time. i was told that was normal for the brakes and the sway bar because it's a saturn and i needed to drive it and apply the brakes harder and parts for the sway bar on the 2004 had to be imported and were poorly made. i find this suspicious to say the least. i have never been in an accident or even a fender bender. i noted 2006 on my saturn 2010 from it's first problem, a year later on the sway bar and a couple more years on the 2nd sway bar. the 1992 saturn was an ongoing situation with the rotors till i junked it around 2011.
Complaint filed: 2015-07-28
Components: STRUCTURE
dash cracking and falling into the passenger area. big chunks of plastic fell off of the dash and the truck is relatively not used.
Complaint filed: 2016-10-03
Components: STRUCTURE
tl* the contact owns a 2004 jeep liberty. the contact stated that the swing gate failed to open intermittently without warning. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 131,000. the vin was not available.
Complaint filed: 2014-11-14
Components: SERVICE BRAKES
steel brake line failure/rupture under little to no braking. in a parking lot, brake pedal went to floor. i immediately noticed the brake line cluster on the driver's side coming from engine compartment, heavily rusted along the frame rail. this is where the rupture occurred. thankfully i just dropped off my three kids and this happened before loading the bed with a cord of oak firewood. i've worked on vehicles for 20+ years and have never seen brake lines rust like this. normal road salt has never impacted any other vehicle i have owned and maintained over the years. i guess it was cheaper for gm to use aluminized steel rather than stainless at the factory. if my truck was loaded with firewood, and my three kids, the end result would have undoubtedly been catastrophic. *tr
Complaint filed: 2018-03-03
Components: STRUCTURE
shock rusted away from frame, mechanic tried to put on lift to fix and the frame started to pop and crack at the rear wheel area, it is rusted through. the frame was coated during the recall period in 2011 and they told me it was ok. i very much doubt that it was.
Complaint filed: 2014-02-15
Components: STEERING,SUSPENSION
i am 2nd owner of this 2002 honda crv-ex made in great britain for our left hand drive (right side of road) american market. current mileage is approximately 149,500. recent 4 wheel alignment to correct front tire wear and return to manufacturer specifications has resulted in violent pull/torque steer to right upon acceleration. driving at cruising speed requires steering car to left to control constant pull to right. this is not a road crown issue. i see from my own internet searches that this is a very common issue for numerous years of this vehicle, but i have not yet found any complaints on file here. many consumer stories found elsewhere document that a honda dealer won't even consider assisting this problem if the vehicle is out of warranty (like mine.). even so, many other stories have the dealer saying that there is nothing that can be done if the alignment meets the vehicle's published alignment specifications. i am trying to get a copy of a honda tsb that might address this problem, but access to honda manufacturer websites is blocked on accessing tsb's and even this usgov service appears to require paying for such critical information. i will keep looking and hope that there is a definitive correction to this dangerous vehicle behavior and i hope nhtsa will take honda to task on this issue for many crv owners. i suggest nhtsa do its own google search for this problem as a starting point. thanx!! *tr
Complaint filed: 2022-05-10
Components: SERVICE BRAKES
i own a 2004 hyundai sonata. on 1/19/22, while driving the car, the brakes started failing. i was able to drive the car to my independent mechanic's shop and they repaired the brake issue with a fabrication and installation of the brake line. as my inspection was due, i made an appt with them to bring it back for inspection before the month was over. when i did bring it back however, another mechanic (who apparently had seen underneath the car when they did the brake work) stated that it would never pass inspection as the corrosion was severe. i then made an appt on 2/9 with the dealer who sold me the vehicle. the dealer however stated that the vin was not included in the nhtsa campaign 09v124000 (suspension). i believe it should have been included in that recall and that i am entitled to the "remedy" outlined in the nhtsa recall.
Complaint filed: 2014-08-19
Components: SERVICE BRAKES
this is the second time a brake line has burst on this truck. this is dangerous. i had the truck taken to local shop and was told all brake lines are in danger of rupture. how can gmc put this junk steel in their brake lines? when people start getting killed if they havent already maybe something will be done. i smell some lawyer getting rich here. *tr
Complaint filed: 2018-10-22
Components: ELECTRICAL SYSTEM
i noticed corroded and what i would call charred or burnt wiring on the wiring harness for the rear lift gate of my suburban. i noticed it when i opened the lift gate to gain access to the rear of the suburban. it appears that the rubber grommet material protecting the wiring harness, was burnt or melted away. the rubber hose that supplies water to the rear window washer/wiper had a hole in it, and may have been leaking windshield washer fluid onto the wires for a time. the wires were bare in some spots, some of the wire insulation looked melted/burnt away, and they looked corroded/with a green color to them. the connector that connects the harness, to the rest of the electrical system, looked like it has some black/ possibly burnt residue on it. i can take a guess at best, that because of the hole in the rubber hose, water may have been leaking onto the electrical wiring/connections when i used this feature to clear dirt from the lift gate window, but i don't really know for sure if that is how the damage to the wiring harness has occured! thanks!
Complaint filed: 2014-12-17
Components: STRUCTURE
after parking my car i could not open the driver side (left front) door. the inside door handle no longer opens the door. i now have to roll down the window and open the door using the outside door handle. i feel this is a safety issue. in an emergency i could become trapped inside. the electric windows won't work unless the car is running or the key is in the "on" position. also it has a manual transmission with a stick shift so trying to exit through the passenger side really is not an option. *tr
Complaint filed: 2018-04-01
Components: AIR BAGS,UNKNOWN OR OTHER
on february 22, 2018 we brought our 2002 jeep cherokee in to merrick chrysler on sunrise highway in wantagh because my wife was advised of a security concern over the airbag unexpectedly deploying (which has already happened to her in an unrelated incident). after scheduling and waiting a couple of months we brought the car in and after 3 hours i was told they didn't have the parts and to call back. my wife refused to even sit in the car until it was fixed. i called the dealer and they refused to even give me a time frame on receipt of the parts or repair of the recall. within a few weeks thereafter i was at my wits end went to the dealership and purchased a newer jeep cherokee the was guaranteed not to have any problems but to this day i haven't received even a call regarding the repair which has now cost my family an additional $26,000.00, but it sure wasn't the way we wanted to get a new car. we have a gorgeous new jeep that she drives and i also purchased another car because i do not want to get hit in the head by a faulty air bag. please help us with our recall. seriously, enough is enough already. we have a gorgeous jeep in our driveway, registered and insured and undriveable, unless you can guarantee that if the airbag deploys we will have our own dealership if we live through the accident!! even more concerning is the disdain and importance with which we are treated. buy a new car they drool at your feet but god so help the poor old schmuck who shows up with some old clunker that they won't make a dime off of. please help us. its just not fair.
Complaint filed: 2015-02-20
Components: AIR BAGS
received a recall notice for the airbag. went to vasser toyota in napa, ca. told they don't have the part at the time. asked vasser toyota call me for an appointment when the part was available. called me for an approx 2 weeks later. upon completion of the appt was told: 1) they didn't have the recall part so did not perform the recall work. 2) i needed new shocks - i had them replaced 3k miles previously and as a licensed mechanical engineer, knew they didn't need to be replaced. 3) i needed new windshield wipers - replaced 1 month previously. 4) i needed new tires - replaced with new 40k mile michelin's 10k miles prior. when challenged, service person back-peddled giving no excuse and said, "i'll have our service manager call you right away." i never received a call, message, letter or any communication explaining away vasser toyota's protocol to get people to "schedule an appointment for a recall" only to use it as a bait-and-switch to up-sell naive car owners into unnecessary service. *tr
Complaint filed: 2017-03-03
Components: UNKNOWN OR OTHER
recently my 2003 sequoia started to shake on the left front tire, so i had it towed to a repair shop and the mechanic stated they could not repair my car because the problem that i was having was not due to the struts or shocks, but that the frame was so rusted and that was the cause of the problem. advised me not to drive the car, but that i would either have to take it to a welding shop for repair, or look for another car. they concluded that the car was unsafe to drive any longer. the frame is so rusted, that i would be afraid to drive it. i spoke with a welding shop and he advised me to contact toyota.
Complaint filed: 2017-04-07
Components: STRUCTURE
vehicle has severe rust on frame and perforation of at least one crossmember. other toyota models that share this frame have been recalled (tacoma, sequoia).
Complaint filed: 2014-08-22
Components: POWER TRAIN
felt like the gears stopped engaging and the rpms spiked. slowed down and got it to reengage but only in 1st or 2nd gear. after pulling over, the gears wouldn't engage at all. restarted the car but the same slippage and rpm spiking happened again. dealer wants $5600 to repair. honda had a limited recall but is reviewing on a case-by-case basis. have been a loyal honda customer for nearly 25 years, but am questioning that loyalty now. *tr
Complaint filed: 2019-05-02
Components: UNKNOWN OR OTHER
there was a recall back in october 20th, 2014 regarding an issue with the ignition. where you can pull the key out while its running. i've never gotten a call from nhtsa regarding the issue. may i have it done free of charge. the vehicle was stationary
Complaint filed: 2015-04-29
Components: AIR BAGS
tl* the contact owns a 2003 toyota sequoia. the contact received a notice for nhtsa campaign number: 14v312000 (air bags) and stated that the parts needed were unavailable. the contact stated that the dealer was uncertain when the parts would become available to service the vehicle under the recall. the manufacturer was notified, but did not know when the parts would become available. the contact had not experienced a failure.
Complaint filed: 2016-08-08
Components: SERVICE BRAKES
while the vehicle was being serviced for an oil change at a national chain, being stationary, engine off, and at the service bay, the front passenger side brake hose exploded . the on site manager's professional opinion is that the cause was by customer having a prior brake leak, and/or, opening brake fluid lid and/or adding brake fluid causing a burst.and the brake line pouring brake fluid onto the bay platform. customer indicates otherwise.
Complaint filed: 2016-07-22
Components: SERVICE BRAKES
on the way to work with heavy traffic, i lightly applied brakes to slow down, i felt loud grinding and shaking and brake light came on. tried to stop the car and pressed brake pedal but it was pushed down all the way to the floor. pumped pedal numerous times , it stopped. the speed was about 15 mph when it occurred and i was able to stop the car. shut off the engine and restarted the engine, it looked everything turned out to be normal, acts like nothing happened. called nissan company, but they did not have any recall on this issue. i goggled it and found out many people having the same issue but nissan company did not do anything on this. this is very dangerous. if i was driving with high speed, i could run into other car since brake not working momentarily.
Complaint filed: 2022-01-26
Components: TIRES
michelin defender ltx m/s size 265/75r16. 4 new tires installed less than 60 days and 1,800 miles by costco before incident. tire air pressure checked prior to a trip. on the trip, 1 tire rapidly deflated without warning on the freeway in arizona. barely had enough time to pull off the freeway and onto the shoulder. the tire showed no punctures, or tread separation, but the tire sidewalls were wrinkled and distorted. took tire to costco for warranty and the tire shop could not find any internal punctures and were unable to determine as to why the tire went flat. they said they have never seen a tire fail like this.
Complaint filed: 2014-12-15
Components: AIR BAGS
tl* the contact owns a 2002 nissan maxima. the contact received notification of nhtsa campaign number: 14v361000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2017-10-25
Components: STRUCTURE
front engine cradle (passenger side) rusted through, failed state inspection. ac had not been used for 5-6 years, just fixed before this summer. according to other similar complains, seems it was due to misplacement of ac drain (by design) which drips water to the affected area. mileage 108800.
Complaint filed: 2018-02-01
Components: ENGINE,FUEL/PROPULSION SYSTEM
my vehicle was mostly in the state of ny (salt belt state) from 2004 until 2015. (11 years) it's now in va. the undercarriage is rusted beyond a normal amount. the exhaust especially holes are in piping from the catalytic converter to the tailpipe. the care is leaking fuel from the metal filler tube to the gas tank! my local nissan dealership refused to address these serious issues and inferior metal piping problems. i'm scared the vehicle will blow up.it's dangerous.
Complaint filed: 2016-08-30
Components: AIR BAGS
tl* takata recall. the contact owns a 2002 honda odyssey. the contact received a recall notification for nhtsa campaign number: 16v344000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2016-10-13
Components: AIR BAGS,STRUCTURE
takata air bag did not deploy. side impact sensor did not work. the car traveled sideways into a large oak tree in excess of 35 mph . the point of impact was where the side impact sensor was located . none of the airbags deployed . subaru has been very uncooperative with answers as to why the airbags did not deploy . this happened upon a rural road in the fog . no other vehicles were involved.
Complaint filed: 2014-09-02
Components: STRUCTURE
tl* the contact owns a 2000 ford windstar. while driving approximately 60 mph, the contact lost control of the vehicle and had to abruptly pull the steering wheel to the right. the contact noticed that the frame was detached from the subframe and that the subframe was fractured. the vehicle was towed to a dealer to be repaired according to nhtsa campaign number: 09v399000 (vehicle speed control), nhtsa campaign number: 10v385000 (suspension), and nhtsa campaign number: 11v030000 (structure). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 65,000.
Complaint filed: 2015-03-25
Components: AIR BAGS
on march 11, 2015 the local dealer installed recall campaign (m35) 'supplemental jumper harness to the airbag module control'. when unit was ready for pickup i noticed my 'warning airbag light' on, i ask why, their answers were "that light was already on" and "if you need further service we need authorization from chrysler". rescheduled another appointment to resolve the issued and/or removal of the part/alteration to my vehicle on 25 march, 2015. again they denied service due to chrysler denial to remove the previous part. chrysler based their decision is "safety reasons", my question how can that be a safety reason if my vehicle was in perfect conditions before installation of such 'recall'. now it's a safety reason. again due to the fact after installation of part, i'm having problems with my "airbag warning light on". *tr
Complaint filed: 2014-11-10
Components: SERVICE BRAKES
abs fault/flashing brake light. *tr
Complaint filed: 2014-12-13
Components: SERVICE BRAKES
my 2003 chevy tahoe, due to premature corrosion my brake lines failed suddenly causing complete break failure. thankfully i wasn't traveling at high speed so i was able to stop the vehicle safely and luckily my child and fianc weren't in the vehicle. this could have been a very fatal accident if i was at high speeds. let's get this taken care of and make sure people are safe. *tr
Complaint filed: 2014-11-21
Components: ELECTRICAL SYSTEM
received recall notice from chevrolet division of general motors september 2014. gm recall 14350. ignition shut off problem. gm advised me by letter to take vehicle to dealer for repair by oct 1, 2014. complied with gm request on oct 1, 2014, but was told by dealer that gm had not sent parts for repair and to check back in one month. complied with dealer request and recontacted dealer on nov 10, 2014 for repair. was told by dealer that gm still had not sent parts and that my name would be added to a call back list. as of this date, nov 21, 2014 have not had a call back from dealer. *tr