vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2016-01-04
Components: SERVICE BRAKES
while applying my brakes on highway rout 87, near albany ny, the pedal went to the floor and we crashed into the car in front of us. after being towed to a aaa repair facility they told us that the brakes were fine but the steel brake line had blown out and the fluid had leaked causing loss of stoping power without any warning. we spent $890.00 plus a hotel room for one night as we waited for them to make a repair to one brake line. i recently found out all the brake lines are rotted out and need to be replaced. this makes no sense.there is a clear safety issue here. please reopen the case and advise a recall before a big suv like ours hurts someone in a small car because there brake lines failed. they won't know until its to late!!!
Complaint filed: 2020-01-13
Components: AIR BAGS,SEAT BELTS,FUEL/PROPULSION SYSTEM
the brakes and steering locked up throwing me into a telephone pole and almost going out of the windshield slam sideways against the tree and not one of the airbags deployed my son was driving at the time if it were me i'd been dead because i have a brain tumor and cannot hit my head he has several injuries and lots of medical bills because he did not have insurance at the time of injury
Complaint filed: 2019-04-29
Components: AIR BAGS,SEAT BELTS
tl* the contact owned a 2004 jeep grand cherokee. while driving 30 mph, the contact crashed the vehicle into a pole. hillstop motors ignored 2 important safety recalls since 8/25/15. consumer purchased defective vehicle on 03/29/18. the air bags did not deploy and the seat belt failed to restrain. there were no warning indicators illuminated. a police report was filed and there were no injuries. the manufacturer and an unknown dealer were notified. the vehicle was not diagnosed or repaired. the vehicle was totaled and towed to a junk yard. the failure mileage was 43,000. *bf consumer stated she suffered physical and psychological injuries.*jb
Complaint filed: 2016-03-25
Components: STRUCTURE
i took car in for some exhaust work and the manager took me to have a look under the car and showed me the entire subframe was rotted to the point that my cars engine could fall out at any time. i have 4 children! i see chrysler is being sued over this. i contacted them and they refuse to help me!?
Complaint filed: 2016-08-15
Components: UNKNOWN OR OTHER
the frame of my truck has rusted from the inside out and is no longer stable to hold the truck together. when having tires put on the mechanic showed me the issue and stated that the truck is to dangerous to drive. since then i have discovered that many owners are having this same problem and the company is unwilling to stand behind their product.
Complaint filed: 2018-09-25
Components: AIR BAGS,SEAT BELTS
tl* the contact owned a 2003 jeep grand cherokee. while at a stop light, the contact's vehicle was rear ended. as a result, the contact crashed into the preceding vehicle. the driver's side air bag failed to deploy and the seat belt failed to retract. the contact sustained knee and neck injuries that required medical attention. the other driver sustained injuries, but did not require medical attention. a police report was filed. the vehicle was driven to an independent mechanic, but was not diagnosed or repaired. the vehicle was deemed destroyed. the vehicle was not taken to a dealer. the manufacturer was not notified of the failure. the approximate failure mileage was 200,000. the vin was not available.
Complaint filed: 2014-06-24
Components: SERVICE BRAKES
backing out of driveway, brake pedal went to floor with no resistance or slowing the vehicle. no warning lights until brakes failed. 3 brake lines replaced due to being rusted out @ $1700. 11 months later second failure exiting a highway at 65 mph, again no warnings until brakes failed, $350 repair for additional brake line repairs. 10 months later, sudden traffic slow down at highway speeds, no warnings until after brake failure. $180 repair for yet another section of brake lines and very close accident. in all 3 cases this was complete brake failure with brake pedal going all the way to the floor with no resistance or ability to slow let alone stop the vehicle. *tr
Complaint filed: 2024-01-16
Components: STRUCTURE
the contact owns a 2002 toyota tundra. the contact stated that while the vehicle was in for routine maintenance, the mechanic discovered severe rusting and corrosion on the subframe of the vehicle. the vehicle was taken to the local dealer who determined that the vehicle was unsafe to drive due to the severe rusting of the subframe. the contact was informed that the subframe needed to be replaced. the vehicle was not yet repaired. the manufacturer was not yet notified of the failure. the failure mileage was 200,000.
Complaint filed: 2018-02-27
Components: STRUCTURE
after opening any door, the handles stick in the upright position, won't release and the door may not be properly secured.
Complaint filed: 2016-05-26
Components: AIR BAGS
tl* the contact owned a 1997 toyota camry. the contact stated the vehicle was involved in a rear end driver side collision. the contact lost control of the vehicle and was also involved in both a side impact and front end collision. the air bags did not deploy. the vehicle was towed to a salvage yard where it was deemed destroyed. a police report was filed (accident number 2822). there was one injury that required medical attention. the contact suffered from a broken jaw and nerve damage that required approximately 23 surgeries. the manufacturer was notified of the failure. the failure mileage was approximately 90,000.
Complaint filed: 2014-05-27
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 saturn vue. the contact stated that the key would easily move from off to on, skipping the accessory position. the vehicle was taken to the dealer. the technician stated that the vehicle was working as the designed. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 52,000. pm updated 8/11/14*cn updated 08/21/2014 *js
Complaint filed: 2014-06-02
Components: ELECTRICAL SYSTEM
wiring harness going to blower fan resistor shorted out due to corrosion inside the connector and melted the wire insulation from the wiring close to the harness. i believe this could under certain situations cause a vehicle fire. *tr
Complaint filed: 2015-07-28
Components: STRUCTURE
tl* the contact owns a 2002 toyota tundra. while driving at any speed during inclement weather, water leaked from above and behind the glove box. the vehicle was taken to the dealer. the technician diagnosed that the water leaked from a body seam under the dashboard, which was cracked. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 5.
Complaint filed: 2014-08-15
Components: ELECTRICAL SYSTEM
owner was driving an a busy street at 25 miles per hour and noticed the instrument cluster was not working. owner drove vehicle into a parking lot. vehicle was stopped. vehicle was restarted and instrument cluster began to function again. owner drove the vehicle from the parking lot, hit a small pothole. the instrument cluster failed again. owner took the vehicle to dealer. vehicle was inspected and the instrument panel, circuit board and gauge kit were replace at a cost of $1335.02. *tr
Complaint filed: 2014-08-07
Components: FUEL SYSTEM, GASOLINE
gas gauge does work, always stuck 1/4 even tank were empty. *tr
Complaint filed: 2017-07-12
Components: AIR BAGS
srs light stays on all the time
Complaint filed: 2014-12-31
Components: STEERING
the steering column broke while my daughter was driving,making it impossible to steer the vehicle. she lost control of the vehicle. nhtsa lists my vehicle as being involved in a recall. but nissan says there is no recall for the vehicle. please let me know if the nhtsa information is correct, and what i should with nissan's contention that there is no recall. year: 2000 make: nissan model: pathfinder number of open recalls: 1 nhtsa recall number: opens new window takes away from vin lookup section> 11v-244 recall date: april 20, 2011 manufacturer recall number: r1101 safety risk: the strut housing may crack and pull away from the inner hood ledge assembly. this may lead to grinding noises, increased steering effort, and possibly the steering column to break, resulting in the loss of steering control, which could result in a crash. remedy: the manufacturer will inspect the strut housing and repair the vehicles as necessary. recall status: recall incomplete manufacturer notes: please contact nissan consumer affairs at (800) nissan-1 (or 800-647-7261) for additional questions. monday - friday 7:00am to 7:00pm cst *js
Complaint filed: 2014-08-21
Components: ELECTRICAL SYSTEM
the dashboard cluster went out, speed odometer stuck on 60mph. had to race motor up until it red line returned to 0. the entire electrical board stopped working, found out was a recall but my vin was not included. spoke to autry morlan dealership several times. we paid out of pocket to have replaced and that cluster has done same thing. still no recall on our truck. will cost another 200-300 to fix out of pocket. gas gauge does not work, speed odometer does not work. rpm will work and that is how we judge our speed on truck. *tr
Complaint filed: 2014-12-29
Components: SERVICE BRAKES
after checking the underside of my 04 silverado 1500 4x4 for a fuel filter( which it doesn't have) i noticed the brake lines to be severely corroded. most of the worst areas were in the bends around the frame from the master cylinder and along the frame. *tr
Complaint filed: 2015-10-15
Components: ELECTRICAL SYSTEM,ENGINE
very common problem - "ignition module defective" code at 190,000 miles. temporary repair of the issue with dtc reset. full logging of car data via obd-ii port reveals zero faults while car is running, and diagnostic traffic on the can bus at startup show zero faults. once key is inserted in dash and turned to "accessory", module faults out without any traffic sent/received. happens intermittently and dealership states this is a known problem. dealership-only repair, per multiple audi service technicians, audi of america refuses to comply with massachusetts right to repair law by making available to independent repair shops, the necessary tools and equipment to access the immobilizer hardware. dealer estimates/quotes range from $2100-$3700 to replace entire steering column with the attached and separable ignition module (accessible via 2 screws and 1 rivet). dealerships refuse to replace/re-code only the ignition module, stating the entire steering column needs replaced. multiple reports of the same issue with other c6 body audi a6 owners confirm the same details. nothing is physically wrong with the ignition switch or module, and clearing diagnostic trouble codes allow the vehicle to start immediately. suspect planned obsolescence of the part in question.
Complaint filed: 2014-06-13
Components: SERVICE BRAKES
tl* the contact owns a 2002 gmc yukon xl denali. the contact stated that whenever the brakes were engaged, the vehicle made a loud grinding noise. the contact stated that the brake pads and rotors were replaced by an independent mechanic but the failure reoccured. the vehicle was taken to another independent mechanic. the technician stated that the vehicle was leaking brake fluid which caused the brake hub assembly to malfunction. as a result, the brake hub assembly, the brake assembly and the transfer case needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 165,000 and the current mileage was 220,000.
Complaint filed: 2021-04-30
Components: STRUCTURE
the undercarriage frame is rusting out which is sad being that i recently just put a couple grand into restoring and labor service on minor issues like steering rack and pinion, breaks, tire rods.
Complaint filed: 2021-12-23
Components: ELECTRICAL SYSTEM
instrument cluster that shows safety information doesn't work so don't know what's issue with car
Complaint filed: 2018-04-06
Components: AIR BAGS,STRUCTURE
dashboard has cracks starting from the area the front passenger airbag is located and has since spread to all areas of the dashboard. acura has refused to acknowledge the defect, despite thousands of owners complaining. this issue has made its way to cnn, local news, numerous boards and websites, facebook, twitter, etc. the brand refuses to stand by their product and resolve the issue.
Complaint filed: 2014-04-06
Components: ELECTRICAL SYSTEM
somebody broke into my car stole my radio and every since then the car wont start sometimes. it was doing it before they stole the radio but now its worser. *tr
Complaint filed: 2014-02-26
Components: STRUCTURE
tl* the contact owns a 2002 toyota tacoma. the contact stated that the entire frame was completely rusted and as a result, the rear axle and spring hanger became detached from the vehicle. the vehicle was not being driven due to a potential safety hazard. the manufacturer was notified of the problem. the approximate failure mileage was 162,000.
Complaint filed: 2016-11-17
Components: STRUCTURE
excessive frame rusting and weakening of suspension mounting points.
Complaint filed: 2018-06-01
Components: SERVICE BRAKES
without warning brake line blew a hole and no brakes. no warning and total loss of brakes. service brake system light came on. no help with that. fortunately i was able to pass on right shoulder threw the grass. almost a three vehicle accident. need to have this problem addressed and taken care of. people could have easily been injured or killed.
Complaint filed: 2018-10-29
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 gmc envoy. the contact stated that the vehicle was taken to an independent mechanic for the electrical system draining the battery. the contact had replaced the battery several times. the contact stated that an unknown gmc dealer was contacted but failed to diagnose the failure due to the diagnostic fees. the contact mentioned that the instrument panel possibly needed to be reprogrammed and was done by the previous owners. the failure mileage was 175,000.
Complaint filed: 2019-09-12
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet silverado 1500. while driving 45 mph, the brake pedal was depressed to the floorboard, but the vehicle failed to respond. there were no warning indicators illuminated. the vehicle was taken to lindsay chevrolet (5605 jefferson davis hwy, woodbridge, va 22191, (571) 200-4754) where it was diagnosed that there was a fractured brake line and the brake lines were rusted and corroded. the vehicle was repaired; however, the failure recurred. the contact repaired a portion of the brake line. the manufacturer was contacted, but did not assist. the failure mileage was 102,799.
Complaint filed: 2015-01-01
Components: SERVICE BRAKES
my 1999 silverado had brake failure. the brake pedal went to the floor. upon inspection found a front and rear brake line had rusted and blown out. the warning light never came on. there are several lines that need to be replaced. i have six gm cars and never had this problem. my 1957 and 1963 and 1964 brake lines are in great shape. i live in nc and do not have the bad winter and exposure to road salts that some may say was the cause. thanks for your help. *js
Complaint filed: 2015-11-11
Components: SERVICE BRAKES
diving my 2003 e500 the red light came on and it said reduce breaking distance. it felt like the hydraulic brakes were engaged. i had the same problem with my 2002 e350 which was on the recall. list but the 2003 e500 is not on the recall having the same problem as the 2002 e350
Complaint filed: 2014-05-21
Components: STEERING
i lost complete control in the steering column as i was turning left at an intersection in traffic. the steering wheel freely turned 360 degrees, but the tires did not move. i had no way of controlling the vehicle as it was moving in traffic. had i been on a highway or traveling at a higher speed, i could have been seriously injured and injured other drivers! the mechanic my vehicle was towed to stated that it was the rack and pinion component of the vehicle and there is currently a technical service bulletin for that component. steering function is a vital component of any vehicle and i find it scary and appalling that this occurred and is not covered by a gm recall. driving a car at any speed, not to mention highway speeds, without any steering control is extremely dangerous. *tr
Complaint filed: 2014-08-15
Components: STRUCTURE
a section of the floor-pan under the front driver and passenger feet rusted completely out. both holes look identical a rectangular hole just forward of the seats between the frame ridge and the rocker panel about 16 inches long.and 4 inches wide. *tr
Complaint filed: 2017-01-18
Components: STRUCTURE
the front frame on the passenger side has a large rust hole completely through it, by the sway arm bracket, and that bracket itself is loose and hanging. the vehicle has 139,000 miles on it.
Complaint filed: 2016-09-29
Components: AIR BAGS
takata recall. i was told by a local portland, or toyota dealer that the replacement parts for the takata inflator recall are back-ordered for an indefinite 6-12 month period and warned that it could possibly take even longer. toyota corporate customer service confirmed that timeline by speaking with a different portland, or toyota dealer. toyota further informed me that i cannot have a passenger in the front seat until the takata inflator has been replaced. toyota has been very upfront and helpful in attempting to resolve this issue, which is commendable, but i'm filing this vehicle safety complaint because 6-12 months for a safety recall repair does not qualify for being done in a "timely manner" and not being able to have a passenger in the front seat for up to a year will be very difficult and problematic. to be clear, the passenger airbag in my vehicle has not deployed.
Complaint filed: 2015-06-20
Components: EXTERIOR LIGHTING
the control panel for the heating ac and defroster is not lighting up . cannot see when the car fogs up !
Complaint filed: 2014-08-07
Components: STRUCTURE
tl* the contact owns a 2000 toyota sienna. the contact stated that the passenger's side door handle detached. the contact mentioned that the passenger's side door could not be opened or closed from the outside or inside of the vehicle. the vehicle was diagnosed and needed the plastic assembly door handle replaced with a metal insert. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 37,700.00.
Complaint filed: 2016-11-15
Components: SERVICE BRAKES
i have owned my 2003 camry since it was brand new. during all that time, i have noticed that whenever i brake as the car travels over small bumps, cracks or other imperfections in the road (especially if i brake hard), the abs system kicks in and appears to pump the brakes (though it does not actually stop the car) and does not shut down until i lift my foot off the brake thereby preventing a proper stop and significantly lengthening the stop. note that this occurs on dry roads. this also seems to occur if there is a need to stop hard just as i am accelerating, such as an unexpected short stop by the car in front. it has not led to any serious accidents (though a couple of light rear-ends), which i credit to my being able to compensate for the problem, until last week when the problem caused a more serious rear-end collision. all the other cars in four car chain managed to stop short, not my camry even as i maintained my foot on the brake, as it seemed to barely slow down, causing significant damage. the car is probably better off without the abs braking system altogether than with this defectively deploying system that doesn't really even seem to stop the car, but just lightly pumps the brakes, preventing proper braking.
Complaint filed: 2017-11-12
Components: SERVICE BRAKES
brakes failed on highway due to rusted lines. brakes completely failed. brake line was so rusted it had a huge hole in it due to the rust.
Complaint filed: 2016-09-14
Components: STRUCTURE
tl* the contact owns a 1997 ford f-150. while looking underneath the vehicle, the contact noticed sections that were rusted all the way through. the bumper and steps near the doors were also rusted and slightly detached. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 177,582.
Complaint filed: 2021-11-29
Components: AIR BAGS
the contact owns a 2002 jeep grand cherokee. the contact became aware of the recall for nhtsa campaign number: 15v046000 (air bags) however, the dealer informed the contact that the part to do the recall repair was not yet available. the contact stated that the air bag warning light had been illuminated since she purchased the vehicle. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 314,900. parts distribution disconnect.
Complaint filed: 2016-04-21
Components: STRUCTURE
while changing my oil, i noticed a few nice size holes in the frame, in front and besides the muffler. i wondering is it safe for me and my family to drive on a regular basis.
Complaint filed: 2015-05-13
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. the contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 14v312000 (air bags); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Complaint filed: 2015-02-26
Components: SERVICE BRAKES
tl* the contact owns a 2003 honda accord. while driving 65 mph, there was an abnormal noise coming from the vehicle. the failure occurred twice. the vehicle was taken to the dealer where it was diagnosed that the brakes needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 115,000.
Complaint filed: 2017-09-18
Components: STRUCTURE
tl* the contact owns a 2000 toyota tundra. while searching for the spare tire, the contact was unable to locate the tire and realized that the tire had fallen off and the rear cross member was corroded. the vehicle was taken to mendenhall auto center (8725 mallard street, juneau, ak 99801) and the contact was informed that there were no recalls on the vehicle. the vehicle was also taken to an independent mechanic where it was diagnosed that the rear cross member was completely corroded and no longer structurally sound. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that the vin was not included in nhtsa campaign number: 09v444000 (structure) due to the vehicle being registered in alaska. the approximate failure mileage was 135,000. updated 11/02/17*lj *tr
Complaint filed: 2015-09-02
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
key turning car on in ignition gets jammed and finally turns after several attempts but now car tries to turn over but won't start. only have one key. also turn signal switch works intermittently and i have to turn on hazards to get to operate . center console door loose. ignition key recall 14350, center console recall oov140000, exterior lighting recall 03043, hazard /turn signal recall ?
Complaint filed: 2014-07-07
Components: SERVICE BRAKES
in preparation to leave on a camping trip the next morning i attached a tag along trailer to the truck. when i pulled forward a little to test the brake and running lights on the trailer and to achieve a more level ground, so as to turn on the refrigerator, my brake pedal went to the floor and i could hear liquid leaking from under the driver's side of the truck. upon further investigation, my mechanic replaced all the brake lines as he deemed them all unsafe due to exterior rusting. we are so glad that the brake line failure happened in the drive way and not on the interstate highway. *js
Complaint filed: 2017-10-11
Components: AIR BAGS
tl* the contact owns a 2004 toyota sienna. the contact stated that the air bag warning indicator flickered while driving. the vehicle was taken to vancouver toyota (10455 n e 53rd st, vancouver, wa 98662, (360) 253-0222) where it was diagnosed that the air bag sensor failed and needed to be replaced. the vehicle was not repaired due to the repair fees. there was a manufacturer recall related to the air bags, but it expired ten years ago. the manufacturer was not contacted. the approximate failure mileage was 120,000.
Complaint filed: 2017-08-15
Components: AIR BAGS
i was going about 75 on the highway and out of no were the srs light comes on i get home and call my mechanic and he says to take the module out and bring it to him and it turns out its non repairable i sent it to one more person for repair and it came back non-repairable so i consider this a big safety issue because if i got in a accident my airbags would not work and i never had a accident or fire of flood in the car before the car is still in new shape sense 2000.
Complaint filed: 2016-04-25
Components: STRUCTURE
the right rear lower trailing (control) arm detached or broke off the frame while driving my jeep on a fairly busy road at 50 mph. on inspection found the entire right side of the frame is rotted and thin in several key areas of the frame. in the shop now. jeep has 150,000 on it. left side of the frame is better. expected more from jeep, this put us in a huge amount of danger and we are lucky we didn't wreck or worse, flip the jeep. i see one complaint after the other with the same damage. thanks jeep and chrysler for that. we were doing 50 in a slight left hand curve, think about it. inspect your frames.
Complaint filed: 2016-07-03
Components: STRUCTURE
my mechanic was repairing the rear shocks and noticed frame rust. he said frame rust has been a problem with some toyota trucks and 4runners. he knows this because he worked for toyota at one time. he suggested calling toyota and filing a compliant and request for repair with them which i did. the case number is 1605101239. in the course of my conversation the toyota agent advised me that toyota tucomas and tundras were having similar issues and that toyota was offering "customer support" on those vehicles but even though the frame rusting issue was the same on 4runners toyota was not offering any " customer support " or recalls for 4runner frames even though they are aware of the issue. further internet research indicated that rusting frames on 4runners is a common problem but toyota refuses to do anything about a potential safety issue for it's customers. please help. appreciate anything you can do.
Complaint filed: 2018-06-11
Components: AIR BAGS
for no apparent reason the air bag light came on. it seems to be the clock spring mechanism. the current recall for this problem does not include my vehicle, where i believe it should.
Complaint filed: 2015-12-01
Components: ELECTRICAL SYSTEM
turns signals didn't while driving in cold vehicle in cold weather. once the temperature warmed up the inside of the vehicle the turn signals worked normally. i had no problems in the warm months of the year. turn signal lever works properly on and off. thought it was the flasher unit, replace it and had the same problem. when the vehicle is cold ( somewhere below 40 degrees fahrenheit ) the turn signals do not work when steering wheel is in a lower tilt position. this is especially true if the temperature is close to freezing. when the cab of the pickup warms up signals will work. when the outside temperature is above 50 degrees f signals will work. the signal wires are stretched in the column by tilting the steering wheel down. the cold makes the wires stiff. when the wires warm up they flex to complete the circuit on the turn signal lever connection and active the signals properly. there may have been a recall on ranger trucks for this issue. would like to see one issued for this truck.
Complaint filed: 2016-06-16
Components: AIR BAGS
tl* the contact owns a 1999 toyota camry solara. while driving approximately 35 mph, another vehicle crashed into the rear of the contact's vehicle at a high rate of speed. the air bags did not deploy. a police report was filed. the contact sustained unknown injuries that required medical attention. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 170,600.
Complaint filed: 2017-02-07
Components: AIR BAGS,UNKNOWN OR OTHER
nhtsa ticket : 1068744 i am submitting this complaint because i took my 2004 honda odyssey to rudolph honda in el paso, tx to correct four recalls. the recalls were not corrected because my vehicle now has its srs indicator light constantly on along with the side airbag off and passenger airbag off indicator lights flashing. failed component 2: srs ecu
Complaint filed: 2018-06-22
Components: AIR BAGS
takata recall. driver's seat airbag deployed while waiting at a red light this morning.
Complaint filed: 2014-06-25
Components: SERVICE BRAKES
brake line rusted through directly beneath the driver's side frame near the abs pump/module. stream of fluid shooting out. further inspection showed all lines corroded, covered in rust.even in locations where exposure to moisture and salt does not occur. does not make sense.my wife's ford escape is close to same year, not a speck of rust.must be bad material or bad routing.or better material and protection from elements on escape.is there a recall for this? ford recalled our escape recently to protect against rust out of steering components? will gm do the same for brakes? my 2003 suburban has same issue.every line covered in rust.regardless of location.but no burst yet.crossing fingers it is still safe to drive.how much rust is ok to have on my lines? has gm said ? *tr
Complaint filed: 2017-01-09
Components: SEAT BELTS
while proceeding straight on a city street, at about 30 mph, during the day, with no other vehicles on the road, i heard a metallic explosion inside our 1997 mercedes benz e320 sedan. the seat belt immediately and painfully pinned me back into the drivers seat, rendering me breathless and disorientated. i felt like i had been shot, and i looked around outside the car for the source. i turned off the street and parked. i was able to release the seatbelt, but it did not retract. the srs warning light was on. i got out of the car and inspected its exterior. there was nothing to note. i subsequently took the car in for an authorized inspection and evaluation. i learned that the seatbelt retraction system had activated, even though there was no input to the activation sensor. there is no recall for this issue, so the repair bill is on me.
Complaint filed: 2017-10-19
Components: ELECTRICAL SYSTEM
i was driving on the i-95 at 60 mph and turned on my air conditioner when smoke began to come out of the vents. i shut off the air conditioner and the smoke stopped. i visited with my parents and as i started the car and it was idling, i turned on the air conditioner and smoke began to come from the vents again and flames appeared under the dashboard. i was able to put out the fire and pulled the fuse box cover off and found the fuse box was where the fire had started. there was a paper with fuse sizes and locations put (by mercedes) in between the fuses which had been singed, and part of the fuse box and some of the fuses had melted. i did an internet search and found a complaint on a mercedes forum where this had happened to another 2004 mercedes c230.
Complaint filed: 2019-05-30
Components: SERVICE BRAKES
on friday, february, 8, 2019 my 2004 chevrolet malibu, vin [xxx] had to be towed off of the road and home because the front brakes were locking and the vehicle was smoking from the same original location. on sunday, february 10, 2019 the vehicle was towed to the south charlotte chevrolet, the nearest dealership. on monday, february 11, 2019 kb from south charlotte chevrolet informed me that the front calipers, brakes and rotors needed to be replaced. i explained that the work was done only three and a half months ago by lancaster motor company. kb informed me that the previous technician at lancaster motor company installed the parts incorrectly and as a result the same problem was occurring and that i needed to contact chevrolet/gmc regarding my warranty. chevrolet/gmc is not honoring their warranty and the failed rotors almost caused my daughter to be in a car accident on february 8, 2019. the same vehicle was take to lancaster motor company, sc for a front brake concern; smoke and screeching on saturday, october 6, 2018. i received a follow up call from the lancaster motor company, sc service department on october 6, 2018 that the car could not be driven until the brakes were repaired and that they could not return it me because it was "unsafe to drive". the technician; told me that they were keeping the car and that they would follow up with me on monday, october 8, 2018. during a discussion with lancaster motor company the week of october 8, 2018 i was informed by [xxx] that my front calipers had to be replaced along with the brakes and rotors. the invoice number [xxx] totaled $1114.29 for the 2004 chevrolet malibu and i was informed that the parts were covered under warranty for twelve (12) months. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2015-01-30
Components: AIR BAGS
tl* the contact owns a 2001 bmw 325i. the contact received notification of nhtsa campaign number: 14v428000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2015-01-27
Components: STRUCTURE
i took my toyota tacoma pick up to signature toyota in benton harbor, michigan for a frame recall and the dealer informed me that it was not recalled and i had letter in hand that said it was. now in december 14, 2014 i took it back to the same dealer for the spare tire recall and they said that it could not be fixed because i did not have the frame recall fixed and i told them that i had it in there and they told me it was not part of the recall. and they would not fix it and toyota will not fix it earthier. they are telling me that the truck is not safe to drive. i took the truck to jorden toyota for a second opinion. i thought that signature was telling me the truth when in fact they weren't. *tr
Complaint filed: 2016-12-02
Components: AIR BAGS
tl* the contact owns a 2003 jeep liberty. the contact received notification of nhtsa campaign number: 15v673000 (air bags) however, the part to do the repair was unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. part distribution disconnect. the vin was not provided.
Complaint filed: 2020-10-14
Components: AIR BAGS
got airbag notice in mail 2019 took my car to world wide bmw nanuet ny dealer march 23 2019 told me my airbag system was not on the list of being replaced mined you my airbag light was on well before taking it to bmw dealer and today is still on i would like to know if this is true and what can i do to have it corrected they want to charge me over 2,000 to replace the airbag module
Complaint filed: 2017-12-13
Components: STEERING
tl* the contact owns a 2004 mercury monterey. while driving various speeds, there was a leak in the vehicle that caused a burning odor. in addition, the steering wheel squealed when turning left or right. the vehicle was taken to be repaired at stivers ford lincoln in waukee, iowa. the diagnosis was not confirmed. the manufacturer was made aware of the failure and stated that the vehicle was not included in nhtsa campaign number: 03v457000 (steering). the contact was referred to nhtsa. the failure mileage was approximately 60,000.
Complaint filed: 2019-01-20
Components: ELECTRICAL SYSTEM
new onset burning smell while driving in suburban environment. parked car, then it wouldn't start. upon inspection found battery cables/sheath melting. replaced battery, car started. car parked and 1 hr later wouldn't start- new battery is dead. replaced with 2nd new battery, hooked up cables and sparks came from battery (installed correctly). car still won't start.
Complaint filed: 2014-06-10
Components: ELECTRICAL SYSTEM
the truck's instrument panel failed. with the exception of the speedometer, all the gauges failed to show accurate readings. the issue began as a sporadic condition. the panel would work some days and then not work on others. in addition, we experienced the situation where the entire panel, including all dash lighting and digital displays have gone out for days at a time. as of december 2013, the main gauges are completely inoperable. we only have the working speedometer, no other gauges. we purchased this truck new and kept it well maintained. this problem should not occur under normal conditions. please research and advise. *tr
Complaint filed: 2014-06-27
Components: SERVICE BRAKES
made a semi-hard stop, due to a car pulling in front, brake line failed. there were no brakes at all the rest of the way home. my 15 year old son was driving, this could have very easily been a horrible accident. *tr
Complaint filed: 2014-10-03
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1998 chevrolet malibu. the contact received a notification for recall nhtsa campaign number: 14v40000 (electrical system). however, the dealer declined to perform the recall repairs. the contact was concerned about the safety risk and refused to continue driving the vehicle. the vehicle had not experience the failure.
Complaint filed: 2018-03-29
Components: SERVICE BRAKES
pulling out of a parking lot, lost brakes. steel brake lines by fuel tank, let go causing truck to loose brakes
Complaint filed: 2015-04-27
Components: ELECTRICAL SYSTEM
while driving the vehicle approaching a turn, the vehicle goes dead and completely blacks out. the vehicle is operating perfectly prior to all electrical current begin cut from the car, this happens with no warning. it has been diagnosed with a bad electronic ignition switch which is cutting all power to the vehicle. obviously with out a running engine, the power brakes and steering are gone too. i have to assume since there is no power to the vehicle that the airbags would also not function correctly. *tr
Complaint filed: 2016-11-01
Components: AIR BAGS
notified in dec 2015 of airbag recall. had vehicle checked at local dealer. was told they would attempt to order the parts and let me know. received 2nd airbag recall notice on nov 2016. still no fix on my vehicle.
Complaint filed: 2014-08-25
Components: SERVICE BRAKES
i was on my way home from an event this past saturday heading to drop off my son. after dropping him off i continued home. i was traveling about 35 mph when the light turned red and i depressed the brake and was terrified when it went down to the floor. although i have as able to come to a stop without incident i have as still terrified. i am a disabled veteran with a heart condition and could have had a heart attack. i had my truck looked at by my certified mechanic and he told me that my brake line ruptured due to rust and it will cost me around $1000.00 for repairs. i have had many many cars and trucks in my lifetime and never ever experienced any problems of this nature. it seems to me the manufacture would allow for these northern conditions with the parts they use in production. *tr
Complaint filed: 2017-04-20
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2001 pontiac sunfire. the contact stated that the anti-theft warning indicator kept randomly illuminating. the vehicle was able to start and, at times, upon entering the vehicle, the key would not turn over to start the vehicle from the ignition. the dealer replaced the battery and the ignition switch, but the failure continued. the vin was not included in nhtsa campaign number: 04v036000 (electrical system). the manufacturer was notified of the failure. the failure mileage was not available.
Complaint filed: 2014-09-08
Components: STRUCTURE
the dash board right above the air bag panel appears to be melting. there is a sticky substance like glue all over it. all attempts to clean it have failed. it looks like the dash panel is just melting. any thing that touches it sticks to it like glue to include skin and hair. *tr
Complaint filed: 2018-02-27
Components: ELECTRICAL SYSTEM
the passenger side power window switch smoked and stopped working. there was a recall for this and i would like to know if the repair would be covered. the passenger window side is the only one affected.
Complaint filed: 2016-08-06
Components: STRUCTURE
sub-frame (engine cradle) corroded and rotted, engine and transmission metal support structures are severely weakened by rust through sub body framing. chrysler is aware of the problem and has issued a very limited recall which excludes many of the cars directly affected in this model/year. when i contacted chrysler i was told that my vin was excluded. the basis and rationale for the exclusion were capricious and arbitrary, (ie.) production date.
Complaint filed: 2019-01-09
Components: AIR BAGS
tl* the contact owned a 2004 mercedes-benz e320. while driving approximately 45 mph, the vehicle crashed into the rear of a second vehicle. the front end was severely damaged, but the air bag did not deploy. the driver sustained chest and torso injuries, which required medical attention. a police report was filed. the vehicle was destroyed and towed. the cause of the failure was not determined. the dealer and manufacturer were not notified. the failure mileage was 193,000.
Complaint filed: 2014-11-25
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 chevrolet malibu. after the vehicle was serviced for the recall repair, the vehicle failed to start. in addition, while driving various speeds, the vehicle stalled without warning. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 143,543. the nhtsa campaign number was unknown.
Complaint filed: 2017-10-10
Components: UNKNOWN OR OTHER
my car was stolen
Complaint filed: 2014-08-12
Components: SERVICE BRAKES
brake line broke in my driveway as i was putting the truck in gear. there is no rust on truck except brake lines. *tr
Complaint filed: 2021-10-17
Components: STEERING,UNKNOWN OR OTHER
on october 16, 2021, my wife drove the car on the way home, then there was a sudden sound (like a huge fan) and a rough vibration from the engine. the battery light turned on. then she had a hard time steering the wheel. it was really stiff. she made very wide turns, occupying multiple spaces and lanes. she can't totally control the car. when we arrived home, we popped the hood and found out that all the 3 belts in the engine were off. we just called our insurance today oct 17 to have it towed to our mechanic. this car passed state inspection last aug 2022 and we were able to take off 1 belt which seems to be in good condition. we also had 1 belt replaced last 2020.
Complaint filed: 2018-12-21
Components: AIR BAGS
tl* the contact owns a 2003 toyota corolla. while driving, the air bag warning indicator remained illuminated. the contact was concerned that the air bags might deploy. the vehicle was taken to maita toyota of sacramento (located at 2500 auburn blvd, sacramento, ca 95821, (919) 265-5666) and stated that there would be a fee for diagnostic testing. the vehicle was not repaired due to the diagnostic and repair fees. the contact was also informed that the previous air bag repair was a one time remedy. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 117,000.
Complaint filed: 2014-01-24
Components: SEATS
tl* the contact owns a 2004 chrysler sebring. the contact stated that the driver's seat electrical heating system failed and burned through the material. the manufacturer's engineer inspected the vehicle and concluded that the failure was not caused by a manufacturer defect. the vehicle was not repaired. the failure and current mileage was 97,000.
Complaint filed: 2018-07-14
Components: STRUCTURE
flaking rusty frame. any undercarriage scratch immediately rusts
Complaint filed: 2016-05-02
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet silverado 2500. while driving 15 mph, the abs light illuminated. the contact depressed the brake pedal, which failed to stop the vehicle. as a result, the contact crashed into another vehicle at a low speed. the contact sustained back injuries that required medical attention. a police report was not filed. the vehicle was taken to an independent mechanic, but was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 05v379000 (service brakes, hydraulic). the manufacturer was notified of the failure. the failure mileage was 154,330.
Complaint filed: 2020-02-28
Components: POWER TRAIN
my car makes a grinding noise around 40-45 mph. this has been identified as an ongoing problem with this and several other model years with the transmission torque converter. this happens anytime i am accelerating past 40 mph.
Complaint filed: 2015-02-26
Components: SERVICE BRAKES
abs brake light on and/of at will, not consistant. fear of abs not functioning in the event of abs being needed.
Complaint filed: 2015-02-13
Components: SERVICE BRAKES
prepared to leave the house, stepped on the brakes to put in gear and pedal went to floor. had towed to dealer where was informed all brake lines had to be replaced due to corrosion failure. there was no warning, no fluid on the ground, just sudden catastrophic failure. cost $2300.00 due to body having to be lifted from frame. now, a few months later fuel lines have suddenly failed for the same reason, i.e.: low grade cheaply made steel used in high corrosion area. again the body lift required, estimated cost $2300.00. *tr
Complaint filed: 2016-03-26
Components: SERVICE BRAKES
while driving my vehicle and towing a 4000+ pound boat, my brake petal went to the floor. when i got out of the vehicle, there was brake fluid leaking on the ground. i detached the boat and attempted to see if i could drive the vehicle to the repair facility. there was no braking power available so the vehicle was towed to a repair facility. repairs were around $900 for a replacement of all the rusted brake lines.
Complaint filed: 2018-10-06
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
(1) break is not functioning properly, break light is showing, after adding fluid light disappear and function after several pumping, pushing of the break down and releasing towards up. seems limited friction to function the break. went to mechanic shop, was unable to detect, rather filled with break fluid and injected break fluid through physical pumping to the break. works until few miles drive , after that break fluid level start falling down and break start to loose its function. after numerous pumping break work little bit, but again turn back to non functioning/ almost unable to stop / take distance to slow down. breaks shoes, pad appears to have their strength/ thickness as per mechanic, however break is not functioning . this condition of out of order/ non functioning break experience while car is sitting idle/ ignition on, while attempted to drive locally, city road(s). (2) the engine ignition once started with the key, the engine and car runs/ running without having the key inside the ignition switch i.e. the key become loose its connectivity with the ignition switch/ inside the ignition switch , car is able to put in drive, rear gear etc. and capable of move, drive without having engine/ ignition key inside the ignition switch.
Complaint filed: 2020-08-13
Components: STRUCTURE
the front frame cap, or mounting bracket has started is rotting and deteriorating. this is a major concern which has courses many other severe issues. this is a major suspension component that is rotting away.