vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2014-04-21
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet suburban 1500. the contact stated that while exiting a parking space the brakes failed. the brake pedal was applied and pressed to the floorboard but to no avail. the vehicle was towed to an authorized dealer, who diagnosed that the brake line on the drivers side needed to be replaced due to extensive rust. the undercarriage was extremely rusted for an extended period of time and the local dealer had not provided a remedy. the vin was not available. the manufacturer was not notified of the failure. the approximate failure mileage was 200,000.
Complaint filed: 2015-01-28
Components: STEERING,STRUCTURE
tl*the contact owns a 2003 lexus is 300. the contact stated that the dashboard and center console were melting. the vehicle was taken to the dealer. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 85,000. updated 4/6/15*cn the consumer also stated the power steering was leaking due to a faulty rack and pinion. updated 04/28/15*jb
Complaint filed: 2017-09-19
Components: VISIBILITY/WIPER
tl* the contact owns a 1994 gmc sierra 1500. while driving in the rain on several occasions, the windshield wipers failed to operate. the contact had to lift the hood of the vehicle to squeeze the connector box for the windshield wipers to operate. the contact stated that the failure recurred within minutes while driving. there were no warning indicators illuminated. the contact referenced nhtsa campaign number: 98v150001 (visibility). the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure, but did not offer any assistance. the failure mileage was unavailable.
Complaint filed: 2014-10-06
Components: ELECTRICAL SYSTEM
during the extreme cold period this past winter, the horn pad on my vehicle developed an issue where the horn stuck on during the early hours of the morning. circuit had to be disabled in order to silence the horn. this is part of the driver side air bag system and cannot be easily, or inexpensively repaired, so the vehicle is without a working horn. in checking feedback sites on the alero, this seems to be an common issue with aging aleros that are left outside overnight in sub-freezing weather conditions. *tr
Complaint filed: 2014-11-05
Components: AIR BAGS
letter from senator begich on behalf of regarding a safety recall on their 2003 nissan maxima, but there is no nissan dealer in juneau; they are seeking a solution to resolve this matter; please respond directly to the constituents. *tgw the consumer stated the disatance to travel to a dealership in order t have the recall repair completed was unreasonable. the consumer requested to have a manufacturer technician repair the vehicle at a closer facilty
Complaint filed: 2014-03-11
Components: AIR BAGS
tl* the contact owns 2002 jeep grand cherokee. the contact stated while driving various speeds, the air bag warning indicator illuminated intermittently. there was a recall under nhtsa campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. the manufacturer was not notified of the problem. the approximate failure mileage was 75,000. *tr
Complaint filed: 2015-10-28
Components: AIR BAGS
tl* the contact owns a 2004 honda odyssey. the contact stated that while driving at various speeds, the air bag warning light illuminated. the contact received notification of nhtsa campaign number: 15v045000 (air bags) however, the part for the recall was not available. the manufacturer was not notified of the failure. the failure mileage and vin were unknown.
Complaint filed: 2018-10-05
Components: SERVICE BRAKES
2004 ford excursion. consumer writes in regard to brake failure from ruptured brake line. *as *tr
Complaint filed: 2014-02-22
Components: SEATS
approximately 1 year ago i purchased for my daughter a 2004 used bmw x3 2.5i. the car has run fine so far but in the evening of the 26th of january 2014 something very dangerous happened with the front driver seat heating system. she was driving and she notice a smell of burnt material inside the car, and looked down to see that the seat heater had burned through the left bottom side and had singed her pants. she of course was very scared and all most went out of the road for this! there is burnt a hole in the front driver seat and for the moment i pulled the fuses of the seat heating system (fuses was still ok and did not shut the system off!!). i have been calling bmw north america for more than a month, they sent me to a bmw local dealer where they inspect and made picture of the seat. bmw n.a. ([xxx]) finally told me that they would pay only 50% of the repair cost ($800 my part) and the offer is valid only for 20 days after this the offer would not be valid anymore. i feel that this is a very serious safety problem and saw in internet that this is a common problem for this year/model. i strongly believe that bmw not only should repair the seat for free but should also initiate a proper recall to avoid this very serious driving safety issue. please help. thank you best regards information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2018-03-03
Components: STRUCTURE
rusty frame making the truck unsafe
Complaint filed: 2016-12-12
Components: STRUCTURE
tl* the contact owns a 2000 ford windstar. while driving various speeds, the contact heard an abnormal noise coming from the vehicle. the vehicle was taken to an independent mechanic where it was diagnosed that the front subframe was corroded and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 158,793. *cn
Complaint filed: 2015-06-30
Components: ELECTRICAL SYSTEM
driving down the road and smelled a burning smell. turned off the seat heater. the seat felt very hot on my lower back. when i got to work noticed that the leather was burned through on the drivers left side. you can see the exposed wiring. very dangerous. bmw would not replace. in searching on line, i saw that this is a common situation on the seat heater element.
Complaint filed: 2017-05-09
Components: ENGINE
tl* the contact owns a 2002 dodge ram 3500. while driving 50 mph, the service vehicle warning indicator illuminated and the engine stalled. the vehicle was towed to the contact's residence. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the manufacturer stated that they would get back with the contact. the failure mileage was 130,000.
Complaint filed: 2014-01-29
Components: FUEL SYSTEM, GASOLINE
fuel leaking from the fuel tank and the injection base. start january 20 ,2014. i am a new owner. *tr
Complaint filed: 2016-09-30
Components: ELECTRICAL SYSTEM
during the past seven years, at random intervals ranging from days, months and years, my tahoe will not start. i have had it checked by a chevrolet dealer and an independent automotive shop. they are unable to replicate the problem. this happens when i stop the vehicle to get gas, park it to go shopping or to a doctor's office. i never know if it is going to start or not. i fear for the safety of my wife and son when they are operating the tahoe in case this happens to them. at first, i thought it was just my vehicle. but, researching the internet today, i find that countless others have had this problem with a variety of gm and gmc vehicles - primarily suvs and pickup trucks. there are even videos by drivers who have had the same problem as i have experienced: the vehicle will not start. after waiting anywhere from 10 minutes to over an hour and continuously trying, the vehicles will start like nothing was wrong. i've had aaa mechanics whom i've called to tow my tahoe witness this malady. i firmly believe gm/gmc should issue a recall and repair this problem before something tragic happens to someone who cannot start their vehicle when they are in a dangerous situation such as at night or in an intersection.
Complaint filed: 2019-04-26
Components: SERVICE BRAKES
tl* the contact owns a 2002 honda gl1800 (goldwing) motorcycle. while driving 25 mph, the rear brakes failed. the contact pulled over and had the bike towed to his residence. there were no warning indicators illuminated. an unknown dealer was notified, but was not able to assist. the contact repaired the rear master brake cylinder sub-assembly himself. the manufacturer was not made aware of the failure. the failure mileage was 186,000.
Complaint filed: 2018-09-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 honda accord. the contact stated that the vehicle's power turned off without warning. the contact stated that the same failure occurred numerous times. the vehicle was taken to honda of olathe (1000 n rogers rd, olathe, ks 66062) where it was diagnosed that the ignition switch needed to be replaced. the manufacturer was also contacted and stated that the vehicle was not included in nhtsa campaign number: 02v120000 (electrical system). the vehicle was not repaired. the failure mileage was approximately 138,000.
Complaint filed: 2014-12-11
Components: SERVICE BRAKES
excessive corrosion on brake calipers, bleeders and all bolts are rusted and unmovable. brake lines are rusted and leaking. *tr
Complaint filed: 2017-08-24
Components: STRUCTURE
tl* the contact owns a 2004 toyota tacoma. while driving approximately 10 mph over a speed bump, the spare tire located on the trunk detached and rolled into the street. the vehicle was taken to the dealer (checkered flag toyota in virginia beach, virginia) where it was diagnosed that the failure occurred due to severe rust and corrosion on the subframe. the vehicle was not repaired. the manufacturer was notified and offered no assistance. the failure mileage was 263,000.
Complaint filed: 2016-04-27
Components: ELECTRICAL SYSTEM
speed control on wheel failed throwing the transmission into first gear, just like the recent recall on newer ford pickups i was in motion on a city street going straight.
Complaint filed: 2014-08-21
Components: STRUCTURE
frame is rusted and unsafe to drive. toyota issued a special policy for 15 year frame warranty and even bought back trucks for this issue but the warranty did not get extended because the truck was not undercoated in 2011 to extend this 15 year warranty. toyota owners beware customer service is horrible they would not give me anything in writing to support this. they do not want me to use against them. unsafe and they are not wanting to help. *tr
Complaint filed: 2014-05-07
Components: ELECTRICAL SYSTEM,EQUIPMENT
tl* the contact owns a 2003 fleetwood mallard trailer. the contact stated that while parked, the trailer caught on fire. the contact stated that the fire alarm did not sound until after the fire had occurred. there were no injuries and the vehicle was destroyed. a police report was filed of the incident. the contact did not disclose of where the fire originated. the manufacturer was not notified of the incident. the failure mileage was not available. the consumer believed the fire started in the rear of the refrigerator. there was a recall on the coil, that was never performed.
Complaint filed: 2014-11-26
Components: STEERING,EXTERIOR LIGHTING,VISIBILITY/WIPER
night driving in colorado mtns. lights began to flicker and power steering failed. found safe place to pull over and turned off lights and engine. restarted and turned lights back on to resume driving within a few minuets lights flickered and power steering failed again. had to continue for several miles until it was safe to pull over again. attempted to turn off head lights and use fog lights on county dirt road, still lights flickered/dimmed and power steering failed. currently vehicle is parked and we are attempting to research recall matters with this malfunction. superior driving skill is required to operate this vehicle with nonfunctional power steering. average operators will have great difficulty maintaining safe operation of the automobile. this issue will lead to loss of life if not addressed. nearest dealer for mini is 130 miles distant. *tr
Complaint filed: 2024-09-04
Components: ELECTRICAL SYSTEM
never received a recall letter or notice
Complaint filed: 2018-02-20
Components: ENGINE
350z recall. 2004 350z . original owner of car. a couple weeks ago, while driving car hesitated, then resumed but check engine light tcs off light and slip lights on, and remained on. this week while driving 40mph without warning the car hesitated but actually stalled. i was able to somewhat safely pull to right side of road. after 15 minutes of making several phonecalls the car just started as if nothing was wrong and i drove it home. today it started fine. while enroute to nissan dealership service garage 1 mile to go when at 70mph stalls while in nearing five oclock traffic. thankfully able to somewhat safely get out of driving lane onto shoulder with steering wheel and brake pedal increasingly becoming harder to operate, put on flashers and waited. i was able to start after 15 minutes without any accidents and shakily took to dealership.
Complaint filed: 2014-07-12
Components: ELECTRICAL SYSTEM
vehicle driver information module (dim) stopped working while vehicle was traveling on the road at approximately 45 miles per hour. *tr
Complaint filed: 2014-07-11
Components: ELECTRONIC STABILITY CONTROL (ESC),ENGINE
the problem that i am having with my vehicle, is with the ignition switch. the key will not turn, i have to shake the key and push on the gas a couple of times before the key turns on the switch. i do not know if my vehicle will be covered under the recall list, but if it is and i pay to have my vehicle repaired, can i be reimburse for the repair cost? *tr
Complaint filed: 2015-06-06
Components: POWER TRAIN
the transmission slams you into gear and then wont shift. makes the van undriveable
Complaint filed: 2014-06-24
Components: ELECTRICAL SYSTEM
car won't start, security light flashes due to issues with the passlock system. this is a well documented problem throughout gm's cars, yet they refuse to do anything about it. thousands of people are being led in circles by any vehicle with a passlock ii system and it is an unsafe problem with these cars that needs to be fixed. it prevents vehicles from restarting in potentially dangerous areas while the vehicle resets and can permanently disable the car if not addressed. the problem lies in a design oversight and cutting a material cost by putting in a cheap component that any basic chemist could tell you would go bad within a year or two. change your ignition switch contact from nickel to gold plated connectors and oxidation will not cause faulty readings to trick your vehicles into thinking that they are being stolen and shutting off the fuel pumps. remuneration for individuals impacted by this financial burden for the purchase of your vehicles is also a request as this problem is a gold mine for car mechanics, both gm certified and freelance, to troubleshoot numerous systems before identifying the problem proper. *tr
Complaint filed: 2018-04-18
Components: STRUCTURE
was told by local dealer, who has serviced this truck since purchased, in march 2018, that the frame had rust through and was unsafe to drive. this was the first time i had heard of this common problem with our tacoma. the dealer had never presented us with the option of replacing or being bought out or buying an extended warranty on the frame. we understand that this is an old truck, but given the local dealer never told us of any potential problem, we were unaware of any potential safety problems. in fact, just a year earlier the we had the truck in for basic service (oil change), and told the service rep that my wife was planning a 1,000 trip and asked if the truck was okay for the trip, and was told it was fine - how it been fine a year ago, when this year the frame is rusted through. iplease advise. thank you for your consideration. *js
Complaint filed: 2018-01-04
Components: SERVICE BRAKES
i purchased this vehicle in 2014. my brakes completely went out while driving january 1 2018. i was attempting to stop at an intersection when the the vehicle would not stop with oncoming traffic on both sides coming towards me. i immediately pressed the accelerator and sped through the intersection to avoid an accident.absolutely terrifying and without any warning whatsoever. because the dealership was closed i was unable to seek service that day. i called mercedes of richmond va being that was the closest dealership where i was visiting at at the time. unfortunately i could not get an appointment until january 3rd. i had it towed that morning and they came back hours later notifying me it was in face the sbc system which needed to be replaced at the cost of $2006. i was outraged learning that mbusa knew of this issue nhtsa campaign number 04v296000 in june 2004 but closed it out in december 2013. i did not purchase the vehicle until 2014. i asked if there was anything they could do to assist me as one of the associates informed me about "good will" service where they might consider my situation and help. i was again extremely disappointed to learn they would only assist with $300 as we have 2 mercedes and have incurred thousands of dollars in known repair issues of the few years. i am asking that mbusa accept the cost of this repair as it was a known issue that they were replacing at no cost to owner. i have 131,000 miles on the car which is under mileage for that year. they told me to ask mercedes if they would consider assisting in any way but they said there was nothing they could do.
Complaint filed: 2017-01-30
Components: AIR BAGS,SEAT BELTS
tl* the contact owned a 2003 mercury sable. while driving 35 mph, another vehicle collided with the contact's vehicle. the air bags failed to deploy and the seat belt did not lock, which forced the contact to strike the steering wheel during the crash. the contact sustained a concussion, back, and neck injuries that required medical attention. a police report was filed. the vehicle was towed to the contact's home and then towed to a junk yard. the vehicle was destroyed. the manufacturer was not notified of the failure. the vin was unknown. the failure mileage was 100,000.
Complaint filed: 2015-02-08
Components: AIR BAGS
i was informed by american honda my vehicle needed to be serviced for airbags in oct. 2014. i took my honda on 10/29/14 to be serviced. when i showed up i was informed it was not there for service as they previously stated, but to be inspected. they informed me i needed a passenger side airbag they would be in touch w/ me. it has been well over 60 days now nothing from honda of ocala. *js
Complaint filed: 2015-02-26
Components: SERVICE BRAKES
tl* the contact owns a 2004 coachmen santara-mh. the contact stated that while driving at approximately 60 mph, the brake pedal was depressed and the vehicle vibrated. the failure recurred multiple times. the contact discovered that the rotors were burned and appeared overheated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed that the vehicle was included in a manufacturers recall for the calipers, but not the brakes and rotors. the approximate failure mileage was 65,000. the vin was unavailable.
Complaint filed: 2014-09-10
Components: STRUCTURE
isuzu has recalled my 1998 isuzu rodeo due to frame rust. the frame is rusted to the point of it almost not being drivable. the vehicle now has 183,000 miles and everything on it is okay other than the frame. i was told that the recall has expired. it is not my fault that the problem wasn't addressed to me. i am just asking to get answers on what i should do about getting this recall work done because it isn't fair for me to have to suffer due to a manufacturer defect. *tr
Complaint filed: 2015-07-28
Components: SERVICE BRAKES
brakes completely failed. traveling 35 mph, i had to brake suddenly and the pedal sunk to the floor. had minor resistance, then just completely gave way. no brakes! was able to avoid an incident by veering into the oncoming lane that was luckily vacant. turned onto a side street to safely roll to a stop. too scared to drive it the remaining 1.5 miles home, i have it towed to a shop. advised that all brake lines need to be replaced, this is a common problem with gmc that he has seen a dozen times. the brake lines corrode, and eventually burst. absurd! to think this could of happened on a family road trip at 65mph. i will buying a vehicle outside of gmc and their umbrella of poorly made vehicles- asap!
Complaint filed: 2015-04-29
Components: STRUCTURE
tl* the contact owns a 2000 jeep wrangler. while traveling approximately 45 mph, the gears became extremely difficult to change over without warning. the contact also heard a grinding noise upon changing gears and the vehicle wobbled. the contact was able to cautiously drive the vehicle to a repair shop. the technician diagnosed that the underbody framing fractured due to corrosion and needed to be replaced. the manufacturer was notified of the failure. the approximate failure mileage was 210,000.
Complaint filed: 2014-08-01
Components: ELECTRICAL SYSTEM
after running errands, vehicle would not restart. time in between errands 2 hours. outside temp 95. had to wait 15 - 30 minutes in hot vehicle trying to start vehicle every 20-30 seconds. problem with passlock/passkey security system as listed on various web sites. checked with personal obd ii can scan tool and found no dtc's. this problem is becoming more constant and occupant safety is a major concern. *tr
Complaint filed: 2015-04-27
Components: AIR BAGS
airbag mil has been registering on vehicles instrument panel. light started glowing sporadically for some time, even before the mileage and date listed above. it would turn on off erratically, while driving vehicle. problem has escalated over time and now in constantly glowing on. "according to acura tsx manual this indicates an airbag related safety issue". have been able to phtotograph the airbag mil light at different mileage. photographic proof available upon request to indicate problem escaliting over time.
Complaint filed: 2014-10-09
Components: STRUCTURE
flooding of floor boards. rugs, and the wells under rugs like a pool filling up with water about three inches deep, affecting front drivers area and the rest of the car floor boards front and back. mechanic advises due to opening of body seams in three places. cost to repair, and replacement of rugs that were unable to be dried $2,000. not due to wear and tear. auto in impeccable shape otherwise and maintained scrupulously. owned by little old lady. *tr
Complaint filed: 2016-10-31
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
tl* the contact owns a 2003 land rover freelander. the contact stated that the hill descent control, traction control, and brake indicators remained illuminated when the brake pedal was not depressed. in addition, the vehicle had a strong hesitation and stalled numerous times without warning. the contact notified two different dealers, but the cause of the failure could not be determined. the manufacturer indicated that the recall was closed for nhtsa campaign number: 07v041000 (exterior lighting: brake lights:switch). the vin was not included in nhtsa action number: ea05016 (exterior lighting, service brakes, hydraulic). the manufacturer provided no solution to repair the vehicle. the failure mileage was not available.
Complaint filed: 2017-04-05
Components: UNKNOWN OR OTHER
cooling system problem. have replaced water pump 4 times in this vehicle. there is definitely an issue with the cooling system. please issue recall. specific problem.car shuts down.
Complaint filed: 2017-10-04
Components: SUSPENSION
tl* the contact owns a 2003 ford windstar. while driving approximately 25 mph, there was a loud noise coming from the rear of the vehicle. the contact coasted the vehicle to the side of the road and noticed that the rear axle detached. the vehicle was towed to a towing garage where it was diagnosed that the axle was detached in half and needed to be replaced. the vehicle was not repaired. the contact called seymour ford (2601 seymour rd, jackson, mi 49201, phone number: (517) 787-9500) where it was diagnosed that the rear axle reinforcement bracket failed and would contact ford customer service to get an approval for the repair. the vin was not included in nhtsa campaign number: 10v385000 (suspension). the manufacturer informed the contact that the recall was past due and would not repair the vehicle. the approximate failure mileage was 220,000.
Complaint filed: 2018-11-05
Components: STRUCTURE
i recently took my truck into tarbox toyota in rhode island for a state required inspection. i purchased my tundra from this dealership in 2004. the truck failed the inspection. a major defect was rust related holes in the frame. when the tarbox dealership installed a rust preventing undercoating 2-1/2 years ago, i asked and was informed that there were no holes in the frame. as you can tell by the attached pictures, the frame has substantial rust and a hole in the same areas experienced by other 2004 tundra owners. it is also obvious by the pictures that the undercoating installed to prevent rust failed and peeled off-and in fact covered up existing rust areas-rather than provide protection against future rust damage. i was informed by the dealership that toyota would not do anything to address the rust damage on my truck-or take responsibility for enhancing the rust damage caused by improperly coating the frame over existing rust. in fact, the advice offered was to just "lease a new vehicle." my safety concern is that in addition to myself, third party owners may not be aware that toyota covered up rusted frame damage with the undercoating installed over rust-and i do not know if there are additional holes in the frame that are not visible.
Complaint filed: 2014-10-14
Components: SERVICE BRAKES
the brake light will go on while the car is in motion. when the brake is applied at this time there is a significant loss of breaking power as well as a grinding and jerking motion. it is extremely difficult to bring the vehicle to a stop. i have also noticed that if i turn on the vehicle and leave it in part position for 10 minutes or so, the brake light will also go on. if i put the car into drive, the same loss of braking power occurs. i have experienced the loss of braking power in various situations from going 75 miles on the freeway to as little as bringing the car out of parked position. there are many complaints with the same loss of power and nissan has failed to issue a recall. *tr
Complaint filed: 2021-07-14
Components: SERVICE BRAKES
as i was driving through the canyon at 55 mph i pressed on my brakes to begin to slow down for the construction zone coming up and they felt like air no pressure then there was a grinding sound like something was breaking underneath my vehicle as i let off my brakes the brake light came on and it sounded like a spring releasing under my vehicle. i attempted to use my brakes almost a dozen times attempting to stop with the same grinding and spring sound happening. once i was finally able to come to a safe stop i turned my vehicle off and once i turned it back on the brake light was off and the pressure was back in my brakes
Complaint filed: 2016-05-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 honda accord. the contact stated that while driving at 65 mph, the instrument panel illuminated and the vehicle stalled. the vehicle was restarted. the vehicle was taken to an independent mechanic but the failure was unable to be determined. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 02v120000 (electrical system). the failure mileage was 175,000.
Complaint filed: 2020-08-05
Components: AIR BAGS
tl* takata recall. the contact owns a 2000 honda cr-v. the contact received notification of nhtsa campaign number: 20v027000 (air bags) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. neither the dealer nor the manufacturer were made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. *bf *as
Complaint filed: 2014-05-15
Components: SERVICE BRAKES
brakes failed as i tried to stop. all brake lines had to be replaced due to corrosion. the vehicle was purchased new and is always kept in a dry garage. *tr
Complaint filed: 2015-02-19
Components: ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY
faulty ignition. key will not turn. wafers in cylinder are malfunctioning. *tr
Complaint filed: 2015-01-09
Components: SERVICE BRAKES
brakes replaced at 48,763 miles we are now at 77,000. for the last 2-3,000 miles if feels like air in the line when you step on the brake peddle it does not immediately engage, there is a gap before the brakes engage the gap is growing a potential safety issue. there is no noise associated with the brake actions. *tr
Complaint filed: 2014-11-17
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 chevrolet impala. the contact stated that the key failed to turn and prevented the vehicle from starting. the contact mentioned that the vehicle was repaired under nhtsa campaign number: 14v400000 (electrical system). in addition, while driving various speeds, the vehicle would stall. the dealer and manufacturer were made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 100,000. updated 1/7/15*cn the consumer stated the vehicle would not start when the key was in the ignition. updated 03/03/15
Complaint filed: 2014-06-16
Components: FUEL/PROPULSION SYSTEM
tl* the contact owns a 1998 jeep grand cherokee. the contact stated that nhtsa campaign recall number: 13v252000 (fuel system, gasoline , structure) had surpassed the reasonable amount of time for repair. the dealer stated the parts were not available. the manufacturer was not contacted about the issue. there were no failures at this time.
Complaint filed: 2017-08-01
Components: STRUCTURE
vehicles frame is rusting through. i have never seen a frame rust through to the point where you can poke holes through it with a finger, this is happening with my tacoma and is very dangerous. i purchased this last april, and did not know about the frame issues toyota's have until they recalled the 05-15 models for the same exact issue, i heard they are also in the process of recalling 95-00. toyota will not assist me because their customer frame assistance program ended last month. even though i just purchased 3 months ago and this is not an issue a vehicle should have, toyota is going to get someone killed. the numerous toyota representatives i talked to told me they know their frames are faulty and that this was toyota's fault, yet he could not assist me due to company policy of their frame replacement program ending a month prior, even though almost all the years around my 02 tacoma have been recalled. toyota needs to be held accountable to an actual recall, not just a customer satisfaction program that they conveniently wont assist me with, before someone gets killed. i cant afford to get rid of this tacoma nightmare. there isnt even a speck of rust on the body, look underneath however and the frame is rusted out.
Complaint filed: 2014-08-05
Components: AIR BAGS
tl* the contact owns a 2002 lexus sc430. the contact received a recall notice for nhtsa campaign number: 14v312000 (air bags); however, the part needed for the repair was unavailable. the manufacturer was notified. an invalid vin was provided. the contact had not experienced a failure.
Complaint filed: 2017-02-15
Components: SEATS
tl* the contact owns a 2004 chrysler sebring. while driving approximately 25 mph, the contact detected smoke inside the vehicle. the contact coasted over to the side of the road and noticed that the driver's seat was really hot and had two burn holes. there was also a hole in the contact's jeans. the contact was not injured. the front passenger seat was also burned through the seat cover. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 110,000.
Complaint filed: 2016-06-01
Components: STRUCTURE
tl* the contact owns a 1996 toyota tacoma. the contact stated that the driver side frame rail was completely corroded. the vehicle was taken to the dealer. the technician advised the contact that the vehicle was no longer eligible for repairs under a manufacturer recall related to corrosion of the frame. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 170,000.
Complaint filed: 2015-01-30
Components: SERVICE BRAKES
upon starting in parking lot, brake pedal went all the way to the floor. large puddle of brake fluid below cross member near starter. back up system to isolate front or rear brake systems did not engage. upon later inspection, i found the crossover brake line to the right front wheel had completely rusted through. the brake fluid reservoir completely emptied. all steel brake and fuel lines show serious rusting. (had to repair leaking transmission oil cooler lines last summer.) this sudden brake line failure could have caused a dangerous accident, or even fatality, if it had occurred while i was driving. just glad another family member wasn't driving when this happened. *tr
Complaint filed: 2014-10-02
Components: SERVICE BRAKES
i was traveling west on wendover avenue in greensboro, north carolina approximately 8:20 am on thursday october 2, 2014. while traveling a traffic signal was turning red and i began slowing. as i was attempting to slow down the brake pedal continued to travel to the floor and the brake light warning and service brake system light came on. i was quickly closing in on the vehicle in front of me and reduced my speed by standing on the braked and using engine speed shifting from drive to 3rd to 2nd and then to first gear. i was able to stop within a foot of the car in front of me. after this i pulled over to inspect my vehicle. i located a blown brake line that was severely corroded on the drivers side along the frame of the vehicle. brake fluid was leaking out. in addition, the other brake lines appear to be extremely corroded as well. this is a major concern considering brakes are such a critical component to safe driving. it appears the brake lines are not made for a suitable quality for such a critical system. the exhaust pipe, which is under the vehicle as well, is not corroded and is made out of suitable quality material. if there are other vehicles out there on the road with similar materials the results may be injurious or deadly. please help to address and rectify this situation with chevrolet. *tr
Complaint filed: 2017-06-23
Components: STRUCTURE
at oil change, i was called to look at hole rusted into front subframe-shocking and frightening!!!
Complaint filed: 2016-03-24
Components: AIR BAGS
tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Complaint filed: 2014-11-28
Components: SERVICE BRAKES
while driving home from work my brakes failed. the brake lines are rusted and pitted. an obvious design error, a component that can fail in an instant rendering the vehicle unstoppable should be made of stainless steel. cheap and lightweight may be ok for a fender it makes no sense for a brake line. *tr
Complaint filed: 2015-03-31
Components: ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE
tl* the contact owns a 2003 hyundai santa fe. while driving at 55 mph and attempting to roll up the front driver side window, the window failed to roll up and curved. the contact heard a grinding noise from the window. in addition, the door opened independently and the contact was unable to close the door. the contact had to hold onto the door from the outside in order to keep the door closed. the vehicle was taken to a dealer. the technician diagnosed that the actuator in the door needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 150,000.
Complaint filed: 2016-10-25
Components: STRUCTURE
front lower control arm broke due to rust while being driven. pulled off the road and called tow truck. operator told me to look up sonata recalls because it looked like one. it was recall 09v124000. called local dealership 6 times in two days always going to answering machine. third day drove to dealership. they told me to bring it in and they would look at it. tow guy said every time it it was moved more damage would be done. he didn't want the responsibility. dealership wouldn't pick it up. tow guy called another dealership and he brought it there (8/20/16) five days after the breakdown. after 5 days second dealership said it was a recall item and said to call hyundai america. began discussions with hyundai america- many calls- and after over 60 days they decided it was between the dealership and some other department of hyundai america and they couldn't do anything. dealership gave me another to call but that had no knowledge of my case. the expense of being without the car has been quite draining. case with hyundai america is 9566309. i would like the car completely repaired but can't get anyone to do anything. thanks
Complaint filed: 2019-03-12
Components: STEERING
electric power steering stopped working while i was on the highway going 75mph. turned car off then back on and it didn't have an issue. then cut out again while i was driving. electric power steering has completely failed
Complaint filed: 2018-05-01
Components: ENGINE
car accelerating on its own
Complaint filed: 2014-11-12
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
this has happened multiple times, when driving at night, the headlamps will go off. there are other times that during the day, the message center display, radio and hvac displays will go extremely dim. is this a fault with the daylight sensor? regardless, i do not appreciate having a car go down the road where the headlamps go out. i couldn't see. i was able to turn on the high beams and could see again. next time i started the car, everything was fine. i am entering this information for my mother. *tr
Complaint filed: 2018-07-15
Components: SERVICE BRAKES
parking brake does not work at all. cables and actuator are working properly and also the parking brake shoes are still in good condition. still does not hold truck
Complaint filed: 2016-09-01
Components: SERVICE BRAKES
steel brake lines are prone to corrosion. replaced 2 original brake lines in the last 24 months. 1st failure the brake line suddenly burst while applying the brake. second incident the brake line slowly leaked. upon inspection the lines are severely rusted.
Complaint filed: 2020-03-27
Components: STEERING,SUSPENSION,SERVICE BRAKES
the struts on both front and back went bad about 7 years ago. i was driving down the street with my boyfriend at the time, who is a mechanic and heard some thumping and other noises. he looked in under my honda and told me that my struts on both the front and back are bad and need replacing. it's gotten a lot worse, floating over bumps, having a difficult time keeping it under control while turning around any type of corner and if i happen to not see any kind of bump or whole in the road, it sounds as if my car is going to fall apart. i have taken exceptional care of my accord, but can't afford to pay for all new struts!!
Complaint filed: 2014-08-18
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2004 volvo xc90 2.5t .driving at about 65 mph with no warning aloud thump noise, windshield wiper comes on radio goes off dash lights go off, last for a sec. then resumes to normal . this has happened several times now, while i have only owned this vehicle for a month. today it happens again only worse .after the initial thump and jerk it happens three more within 5 miles the last time i was going about 35 mph, big thump and jerk, wipers comes on , radio goes off , all dash lights off .no hazards available and i get several warnings on dash brake failure , srs failure and anti skid failure. .i turn car off then back on and continue home.it happens again 5 minutes later at 15 mph.i am reading many, many complaints like mine. this issue needs to be addressed asap. .i almost was rear ended twice. volvo needs to take responsibility. *tr
Complaint filed: 2014-09-15
Components: ELECTRICAL SYSTEM
our ignition went out on our car, we paid $193.58 in parts and $200 in labor and then it was involved in recall 14350 and they won't reimburse us. *tr
Complaint filed: 2014-10-27
Components: STRUCTURE
tl* the contact owns a 2003 ford escape. while driving approximately 15 mph, the subframe fractured. the vehicle was taken to an independent mechanic who diagnosed that the subframe needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 122,000.
Complaint filed: 2014-04-09
Components: ELECTRICAL SYSTEM
i was driving about 35 mph on a rural road and i noticed that upon giving some gas the vehicle did not respond at all. then i noticed that all my instrument panel lights were out.everything gone. i applied the brakes and with difficulty in steering (there was no power), i pulled to stop at the side of the road. i then put the vehicle into park and turned the ignition key off, then restarted the vehicle and drove away. this is the only time this happened (last week).a complete loss of power. i know isuzu shares parts with gm (e.g. my transmission is gm). i hope this is not an example of that gm ignition switch problem.but certainly has the exact same symptoms of it. but it is very scary loosing complete power like that. *tr
Complaint filed: 2014-07-28
Components: SUSPENSION
tl* the contact owns a 2000 chevrolet silverado 1500. the contact stated while driving approximately 30 mph, there was a load snapping sound heard from the rear of the vehicle as the contact traveled over a large crack in the ground. the contact opened the rear of the vehicle where he observed that the rear leaf spring came through the rear of the vehicle. the contact who was a licensed mechanic replaced the shackle on the vehicle. the manufacturer was notified of the failure. the approximate failure mileage was 176,294. updated 10/24/14*lj updated 4/16/2015 *js
Complaint filed: 2014-03-19
Components: AIR BAGS
my car was parked. when i got in car and turned key, the passenger side airbag deployed. car was not hit or in accident. *tr
Complaint filed: 2021-10-11
Components: AIR BAGS
unexpected and unrequested deployment of driver side seat air bag. i was driving the vehicle at a speed of 0-5mph attempting to back the vehicle into a parking spot when the driver seat air bag deployed. a report was made with the local police department. no indicator or failure lights were present, the vehicle is able to be inspected at this time for further information. it is unknown about any other inspections by anyone other than the local police department.
Complaint filed: 2017-10-04
Components: STRUCTURE
2003 dodge ram quad cab 4x4 had vehicle towed and when tow truck driver hooked chains to frame rails to winch vehicle on to tow truck the chains ripped the steel out of the bottom of the frame do to the frame being rotted i have uploaded photos. this is a real safety concern do to the fact the frame is enclosed and there is no real warning or signs of the integrity of the remaining structure of the frame. it is in my opinion this needs to be addressed and frame should be recalled there are many other people with the same trucks even a lot newer than this one but same frame as mine and the same problem there is no reason other than poor engineering and prep of this frame i own many old pieces of equipment that are 30+ years older than this truck and no rot issues like this wear and tear is one thing body rot ect is normal but this is a real safety issue that gives no warning many of these trucks drive down the road such as mine hauling equipment ect imagine 20k lbs driving down the road and the truck splits in half do to the internal frame rot how many people will die before this issue i'd recalled by chrysler? toyota did it to there trucks why shouldn't dodge please don't let dodge ignore this it could be someone in your family that gets seriously hurt or dies driving one of these trucks or from someone else driving one of these trucks. fyi i had the pittman arm joint snap on my truck with out warning it was a scary moment when u lose steering i was lucky and didn't crash and no one got hurt.
Complaint filed: 2015-01-04
Components: STRUCTURE
today a cold front moved in. i received the vehicle from my grandparents and it has spent its whole life in the garage.now it is always outside. multiple times this year the door latches have gotten stuck in the open position. this causes the doors not to shut, and me having to hold them closed as i drive. they eventually start working ( usually after 20-30 mins of driving). i have tried de-icer and grease but nothing works. my moms 2005 ford freestyle has the same issue, except it was recalled because of it. i find it extremely dangerous that i have to hold my doors closed or they fly open when i drive. *tr
Complaint filed: 2014-10-14
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2000 chevrolet impala. the contact received a recall notification for nhtsa campaign number: 14v400000 (electrical system). while entering a residential driveway at approximately 5 mph, the contact turned the steering wheel to the right and heard an abnormal clicking sound coming from the steering column. immediately, the keys fell from the ignition switch and onto the floorboard. the power steering and brakes became inoperable and the vehicle did not stop until it struck a bed of rocks, which prevented the vehicle from crashing into the house. the ignition switch seized and prevented the key from being inserted into the ignition to start the vehicle. the dealer stated that the ignition switch needed to be replaced at the contact's expense of $300, including parts and labor, and an additional $12 for a new set of keys for the replacement ignition switch. the failure mileage was not available.
Complaint filed: 2020-06-30
Components: AIR BAGS
on june 11, 2020 my car was delivered to classic bmw in plano, texas for 1999 bmw safety recall 19v-851 for the takata non-azide driver inflator. they were only supposed to change the igniter, but when i received the car the next day i noticed they replaced the entire airbag assembly. a couple of days later i tried the horn and it did not work and made an appointment to bring the car back for repair. i got the car back on june 25.2020 and was told that a connector was not completely attached. however, the paperwork they gave me stated - "first visit a dual stage airbag was received from parts. vehicle has a one stage igniter. the harness was different causing horn to be inop." the car was returned with the original airbag (or one that looks just like it) and the horn now works. everything i have researched online states that these 2 systems (single stage dual stage airbags) are not compatablie with wiring and computer software and will not function. had i not checked the horn the car would not have been returned for months until the next inspection and my wife would have been driving without a fuctional airbag. the service advisor told me this that the car was safe that they returned to me on june 12. if that was true, why did they put the original bag back on the car. i understand mistakes happen as bmw changed to the dual system sometime in 1999 but i feel these guys were lying to me trying to cover up their mistake.