vic35get/nhtsa_complaints_dataset huggingface dataset:
Complaint filed: 2015-06-22
Components: SERVICE BRAKES
iwas driving at low speed went to stop at stop sign when brake peddle went to floor.i crashed into stop sign to stop . truck was towed to dealer. i was told to major brake line burst. truck is now at dealer being fixed. at a price of 2800.00. something has to be done. this can't go on any longer.
Complaint filed: 2014-07-22
Components: ELECTRICAL SYSTEM
often my 2004 chevy impala will not start on the initial try. i have to wait several minutes with the ignition on for the system to reset. this is a widely known issue and chevrolet should own up to the mistake and fix the problem. *tr
Complaint filed: 2014-05-12
Components: STEERING,ELECTRICAL SYSTEM
key in vehicle locks up at times when trying to turn it on. key also comes out of ignition while car is still running. now when start the car smoke is coming out of ignition and steering wheel area. *tr
Complaint filed: 2015-05-27
Components: AIR BAGS
tl* the contact owns a 2004 toyota corolla. the contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 14v312000 (air bags); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. updated 09/03/15*lj updated 12/16/2015*js
Complaint filed: 2014-06-11
Components: SUSPENSION
tl* the contact owns a 2003 lincoln town car. while driving approximately 30 mph, the contact heard a loud noise near the rear of the vehicle. the failure worsened over time. the vehicle was taken to a mechanic who stated that the rear wheel bearings, seals, and rear axle shafts needed to be replaced. the vin was not included in nhtsa campaign number: 04v328000 (suspension). the vehicle was not repaired and the manufacturer was notified. the vin was unavailable. the approximate failure mileage was 106,000. updated 8/31/2017*cn
Complaint filed: 2014-05-26
Components: SUSPENSION,STRUCTURE
i was driving home from work when my car started to violent shake at about forty five miles hr so i pull over my tracker over saw not problem so i drop my spd and was able to make it home with min shaking and the next day i had a mechanic look it and was told the whole front crossmember bar had rust away. i look up the problem online and found a extended warranty or as been called a "silent recall." on this part,but it has expired the problem is i was never informed of this now expire warranty. i called chevy helpline expanded it to them and they told me they sent letter to the dealer i should contact them and i did and they had me bring my car in to them and informed i never received anything about the warranty they told they did not send letter out that if i bought in for service they would have notice the rust and i now have 2 option one my car is in very good shape and they could replace the front end for 1500 if they could get the parts,but they do not recommend that or option 2 they junk it for 500 which i though was strange since they told me it was in otherwise good shape. they also inform my was no longer safe to drive and now it sits in my drive as use to me as a boat anchor. *tr
Complaint filed: 2024-01-03
Components: SUSPENSION
the contact owns a 1998 mercedes-benz e430. the contact stated while driving 40 mph, the passenger’s side front coil spring collapsed. the contact referenced nhtsa action number: pe07021. no warning lights were illuminated. the vehicle was towed to the residence. the vehicle was then taken to a dealer but was not diagnosed due to a possible safety risk. the vehicle was not repaired. the manufacturer was notified of the failure and opened a case. the failure mileage was 170,000.
Complaint filed: 2014-07-06
Components: SERVICE BRAKES
when applying the brake to shift from park the brake pedal goes to the floor. this happened in july and november 2013, and again about two weeks ago. *js
Complaint filed: 2016-04-15
Components: SERVICE BRAKES
tl* the contact owns a 2000 toyota camry solara. while driving 20 mph and approaching a stop light, the brakes failed and the contact rear ended the preceding vehicle. the air bags did not deploy. the contact sustained chest injuries that required medical attention. a police report was filed. the vehicle was towed to an independent mechanic, but was not diagnosed. the front end of the vehicle was repaired. the vin was unknown. the failure mileage was 150,000.
Complaint filed: 2017-06-21
Components: UNKNOWN OR OTHER
last month while driving my toyota tacoma a loud bang was heard from under the truck. to my dismay, the right rear shock mount pulled free from the frame due to rust that was to have be corrected at my dealership under the toyota truck frame recall. i brought it to my dealership and they said it was toyota's choice to either undercoat or replace the frame. my vehicle was undercoated. unfortunately i now have an unsafe, non-driveable and unsalable vehicle. toyota should not be permitted to pick and choose which vehicles they repair correctly and which they coverup with undercoating. i appeal to the nhtsa to look into this matter as rust is blistering out from multiple areas under the undercoating. please help!
Complaint filed: 2014-10-20
Components: FUEL/PROPULSION SYSTEM
driving down man o war boulevard in lexington, ky - all of a sudden the gas gauge stopped working and went to empty. i called gm regarding this issue and they told me that they would not cover repairs for this defect. since then i've ran out of gas with all 3 of my children in the car while moving at least 45 mph down the road causing cars behind me to slam on their brakes. this in my opinion is a safety issue. it was their mistake and chevrolet should pay for the repairs to correct it. *tr
Complaint filed: 2014-11-25
Components: AIR BAGS
collision occurred in the early evening, dry pavement, warm weather. the suv ran a red light and pulled of the honda civic, which had a green light. the civic struck head-on into the suv passenger side door. the civic front end crumple zone was compressed as designed, the front bumper sheared off, however the driver airbag did not deploy. no other passengers in the affected vehicle. *tr
Complaint filed: 2016-03-29
Components: STRUCTURE
tl* the contact owns a 2003 toyota tacoma. while driving 35 mph, the rear shocks mounting bracket fractured and separated from the subframe. the vehicle was taken to an independent mechanic to be inspected. the contact was informed that there was excessive rust and corrosion to the subframe of the vehicle. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 120,000. the vin was unavailable.
Complaint filed: 2014-10-21
Components: SERVICE BRAKES
applied brakes and brake peddle went to the floor. i swerved to the right to avoid an accident .got out of vehicle and saw the brake lines were rusted and had ruptured. *tr
Complaint filed: 2015-04-27
Components: AIR BAGS
tl* the contact owns a 2003 honda cr-v. the contact received notification of nhtsa campaign numbers: 14v349000 (air bags) and 14v351000 (air bags); however, the parts needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 7/14/15*cn the consumer stated the recall was rectified. updated 07/21/15
Complaint filed: 2016-03-22
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 dodge ram 2500. the contact stated that the recall notice for nhtsa campaign number: 15v312000 (air bags) was received in june of 2015. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.
Complaint filed: 2017-02-06
Components: AIR BAGS
tl* takata recall. the contact owns a 2003 dodge ram 1500. the contact received notification of nhtsa campaign number: 15v312000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure. parts distribution disconnect. updated 04/06/17 lj the consumer stated the airbag light was illuminated. updated 08/22/2017*js
Complaint filed: 2015-08-19
Components: SERVICE BRAKES
when i returned to my home and pulled into my garage, an alarm sound went off in the dashboard and all of the dashboard warning lights came on. the car was driving fine just prior. the next morning i went to try to drive it to drive it to the dealer and noticed that my brake pedal was very hard to push and had virtually no braking ability. after getting the car towed to the dealership, they said it needed a new abs actuator assembly (aka an abs module). the brakes themselves were replaced within 2 years prior to this incident. on the day that the incident happened, i did some research online to see what the alarm and warning lights were indicative of. i saw that this had happened to other people most of which had it happen while driving and were therefore left with the inability to brake. i feel fortunate that this did not happen while i was driving, possibly leading to a serious, if not fatal, accident.
Complaint filed: 2015-06-25
Components: STRUCTURE
tl* the contact owns a 2000 honda accord. the contact stated that there was a water leak from the air conditioner condenser onto the passenger side of the front subframe. as a result, the subframe fractured on the passenger side. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated that the subframe was rusted and fractured. the front subframe needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 220,000.
Complaint filed: 2016-08-28
Components: STRUCTURE
passenger floor board rusting. hole in the floor!
Complaint filed: 2022-10-31
Components: STRUCTURE
vehicle was involved in a motor vehicle collision where this vehicle struck another in an offset head-on manner. the cab completely separated from the frame of this vehicle. the cab came to final rest on the roadway separated from the frame, with the bed remaining attached to the frame.
Complaint filed: 2014-10-26
Components: SERVICE BRAKES
while driving, the abs and brake warning lights on the dash came on, and stayed on until the engine was restarted. the lights are off until driving a short distance, when they will both come on at the same time. my mechanic claims that all sensors are good, and that the abs control unit is defective. when the vehicle is cold, it takes longer for the lights to come on. *tr
Complaint filed: 2016-08-24
Components: STRUCTURE
tl* the contact owns a 1997 toyota 4runner. the contact stated that the vehicle's frame was corroded on the rear driver side. the vehicle was taken to a body repair shop, but was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 175,000.
Complaint filed: 2014-08-01
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1999 honda accord. the contact stated that while driving at approximately 45 mph, the vehicle stalled without warning. the failure occurred on numerous occasions. the vehicle was taken to a dealer, who diagnosed that ignition switch needed to be replaced. the vehicle was repaired. the approximately failure mileage was 110,000. d
Complaint filed: 2014-03-20
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 chevrolet impala. the contact attempted to start the vehicle but the engine would not start. the vehicle was towed to the dealer for inspection and they stated that the ignition switch needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified of the failure. the failure mileage was 6900. the consumer also stated, the turn signals did not always work. updated 06/30/14
Complaint filed: 2017-08-14
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
the horn was sounding all the time was intermittent now on all the time , had to remove the fuse
Complaint filed: 2014-05-16
Components: AIR BAGS
air bag indicator light on dash stays on, found connector under drivers seat works itself loose after repeated seat movement. *tr
Complaint filed: 2017-01-06
Components: ELECTRICAL SYSTEM
shorted brake wires in trunk area blown fuse no start no brake lights would not shift into drive.
Complaint filed: 2015-03-09
Components: SERVICE BRAKES
tl* the contact owns a 2003 kia sedona. the contact stated that when driving approximately 25 mph, the brake pedal was depressed and the front driver side brake failed to respond without warning. the vehicle was taken to a mechanic, where it was diagnosed that the abs system failed to allow brake fluid to run through. in addition, the outlet valve became stuck in the lock position and the abs unit needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 140,000. ma 10/22/2015 updated 9/27/2017*cn
Complaint filed: 2014-06-18
Components: ENGINE AND ENGINE COOLING
my 2005 c6 was stuck in park, faulty solenoid it will not engage dog ear to allow you shift out of park, leaves you stranded, dealer wants $800 to replace entire shifter since the solenoid is riveted to. there are many c6 owners dealing with same issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2016-03-16
Components: ELECTRICAL SYSTEM
honda dealership replaced ignition switch. the original ignition switch was replaced in the 2002 recall. the replacement switch was replaced in 2016 after exhibiting the same symptoms that led to the original recall: silent stall. the faulty switch led to a stall at a stop light and when the light turned green i was rear ended as i was attempting to restart the car. i had to reach out to honda asking them to verify the problem and replace at no charge.
Complaint filed: 2014-09-29
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2001 chevrolet malibu. the contact received a recall notification for nhtsa campaign number: 14v400000 (electrical system); however, the part needed to repair the vehicle was unavailable. the manufacturer was notified. the contact had not experienced a failure.
Complaint filed: 2015-09-29
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1995 ford windstar. the contact stated that the vehicle failed to start. the vehicle restarted after several attempts, but the failure recurred and the vehicle stalled. the contact complained of a clicking noise coming from the fuse box before the vehicle stalled. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was unknown. the vin was not available.
Complaint filed: 2017-06-16
Components: STRUCTURE
i have a 2004 ford f-150 xl extended cab pick up with 140,000 miles. i recently purchased new tires and an exhaust . dropped of the truck at the mechanic to have items installed. received a call the next morning that there was a problem, so went in to see what the issue was. turns out the frame of the truck has rotted on both the passenger and drivers side, where the bed meets the cab. when they tried to lift the truck to install the tires the truck didn't move, the lift just started crushing through the frame rail. quite devastating news to receive since the truck runs and drives great, but is now a big hunk of scrap. worrisome also as i had just taken my family on a 7 hour trip in the truck a month earlier and hate to consider what could have happened if we had been involved in an accident. i feel that in this day and age a 13 year old truck should not experience this issue and the manufacturer should step up and take some responsibility for their product. built ford tough. yeah, right.
Complaint filed: 2014-06-30
Components: SERVICE BRAKES
driving to work this morning. i approached a stop sign, put my foot on the brake, the pedal hit the floor, the dash warnings came on, and the truck wouldn't stop and went right into the intersection. fortunately there were no oncoming vehicles. there was no warning until total failure happened. i checked the fluid, it was low, but in the acceptable range. then i looked underneath. the left rear undercarriage was covered and dripping with brake fluid, upon further inspection i found that the breaklines are corroded through. scheduled with a mechanic later this pm for a complete inspection of the system. *tr
Complaint filed: 2015-04-16
Components: SERVICE BRAKES
anti-lock brake system activated while driving on interstate with cruise control set at 65 mph, causing uncontrolled stop in moving traffic without warning. never had any previous problems with abs system. the abs warning light was not on (and is still not on). ford's customer relations center suggested i take my vehicle to a ford dealership for to determine the cause of this problem. they also said there are no warranties, recalls or programs that would provide coverage for this critical safety issue with the abs system. before i do anything else to my vehicle i wanted to notify nhtsa first. *tr
Complaint filed: 2018-08-10
Components: AIR BAGS
airbag light is on
Complaint filed: 2017-11-09
Components: POWER TRAIN,ENGINE
tl* the contact owns a 2004 dodge neon. while driving 20 mph, the engine revved and inadvertently shifted to a lower gear. also, the service engine warning indicator illuminated. the contact was able to drive the vehicle home but, prior to the failure, was having transmission issues for over a year. the contact mentioned that a plastic piece that separated the coolant and transmission fluid fractured and allowed coolant to enter the transmission. the vehicle was not taken to an independent mechanic or dealer for diagnostic testing and repairs; however, the radiator was replaced. the manufacturer was notified and informed the contact that the vehicle was out of warranty. the failure mileage was 139,000. the vin was unavailable.
Complaint filed: 2020-09-09
Components: VISIBILITY/WIPER
the inside interior rear view mirror has a black liquid inhibiting the view - auto dimming fluid leaked or separated??
Complaint filed: 2016-11-22
Components: SERVICE BRAKES
while avoiding another vehicle i applied my brakes suddenly. the bake like connecting the abs unit and the rear brakes failed due to corrosion/rust that was not observable due to the line being ran between the vehicles frame and body and gas tank. although this location might have made for easy manufacturing it has led to the line being in a location that cannot be visually inspected to prevent dangerous conditions from building up from lack of awareness..
Complaint filed: 2015-07-31
Components: AIR BAGS
air bag stays on. i took to dealer in fairbanks, ak. was told there's a recall but no remedy yet. however, they could fix it for $1,000. since i did not choose to pay $1,000, they made me sign a form indicating i'm aware that the airbags may not deploy in an accident. how is it they can fix it if i fork over $1,000 but not able to as a recall? so now i'm going drive for months until they get a remedy just like the hitch problem. both of which are serious safety issues.
Complaint filed: 2022-08-09
Components: STRUCTURE
the body frame is the problem, it has rust all around, the radiator supports are all rusted out almost hanging, front side of the frame and rear side are clearly rusted. radiator could fall any time. the problem was confirmed by auto shop and inspection shop (independent service center). vehicle has not been inspected by police or insurance representatives. there were no warning lights or symptoms prior to frame failure, for now.
Complaint filed: 2014-03-05
Components: AIR BAGS
driving on the freeway, 61 mph, start raining hard, pouring, car slipped, turned and hit the wall on the side of the freeway heads on straight. got hit by another car on the side, after couple of turns, it stopped on the middle of the freeway. couple of side air bags deployed, the most important ones, the front air bags, driver and passenger side did not deployed. *tr
Complaint filed: 2019-05-14
Components: STEERING,POWER TRAIN
the shift linkage from the steering column to the transmission will not work due to several kinks in the cable. i cant get the keys out of the ignition due to this nor can i even drive my vehicles because it wont ho into gear. i was on my way home stopping at a store when this occurred. had to leave my truck in the parking lot with the keys atuuck in ot.
Complaint filed: 2017-09-05
Components: ELECTRICAL SYSTEM
the issue i'm reporting took place in my 2003 chevy silverado 2500hd vin: [xxx] but the vehicle itself was not at fault. the problem was from a everstart maxx battery serial jch1600480782 manufactured by johnson controls inc, sold by walmart. i noticed a problem on 7/25/2017 after driving my vehicle on the highway when needing to use the windshield washer to clean insects off to improve visibility. when i used the control to activate the windshield washer nothing happened. after arriving home i attempted to fill the washer fluid but it was already half full. i looked underneath the truck and noticed leaking washer fluid. i thought maybe there was a leak somewhere so i investigated it. to get to the washer bottle the battery must be removed and when removed it was evident that the battery was leaking acid everywhere. some acid did get on my clothing and ate through it but thankfully none made contact with my skin. the battery sits above the washer bottle, pump, lines, and battery tray - all of these components were destroyed by leaking acid. i have been in contact with johnson controls inc, the maker of the battery and they seem disinterested in what happened. i have saved all damaged parts, receipts, and correspondence so far. in the following pictures you will see the white corrosion from the acid leak and the parts that were destroyed leaving the windshield washer inoperable while driving and reducing visibility. i'll also include a picture of the shirt that came into contact with acid when lifting the battery out and the holes it ate through the fabric. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2022-03-22
Components: SERVICE BRAKES
the contact owns a 1999 lexus rx300. the contact stated while driving approximately 35 mph, the brakes failed and could not be depressed to stop the vehicle. the contact was able to drive the vehicle to the side of the road and stopped by shifting into neutral. the contact stated that the check engine warning light illuminated intermittently. the contact had the vehicle towed to an independent mechanic, where it was neither diagnosed nor repaired. the contact became aware of nhtsa campaign number: 99v012000 (service brakes, hydraulic). the manufacturer had not been informed of the failure. the failure mileage was approximately 249,000.
Complaint filed: 2015-12-24
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2004 cadillac cts. when the ignition was turned to the off position, the key failed to eject from the ignition. the failure recurred continuously. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the vin was included in nhtsa campaign number: 14v394000 (electrical system). the failure mileage was approximately 85,000.
Complaint filed: 2016-01-15
Components: POWER TRAIN
toyota had a recall of rusted out frames for 2003 toyota tundra trucks. mine was replaced, but now the differential has rusted out and it requires an entire new rear axle. i filed a complaint with toyota corporate and was told since my vehicle is out of warranty they will not stand by their product and replace an obviously defective part. this defect could cause the rear end to lock up while driving and possible cause an accident with injuries.
Complaint filed: 2015-06-01
Components: SERVICE BRAKES
when braking the pedal was sinking all the way to the floor. i pumped brakes and was able to stop. had a leak of brake fluid so filled brake fluid and attempted to drive home/closer to my mechanic. i was at a complete stop at a traffic light when my brake pedal sunk to the floor and my vehicle started to roll forward towards cross traffic. i pumped brake pedal but no effect. i shifted into neutral and was able to stop long enough to put vehicle in park. called a tow to mechanic. was told my brake line had rusted out. he fixed 2 lines. with in a week (5/8/15) i had another leak of brake fluid. another tow to mechanic. he fixed another brake line. on 5/24/15 another brake line broke. another tow. mechanic is replacing the remaining 5 lines. all in all cost is over $1000 to fix.
Complaint filed: 2015-06-30
Components: SERVICE BRAKES
i was moving the vehicle in the driveway when the break pedal went to the floor. the truck stopped so i got out and looked under it and saw break fluid pouring out of a break line that had completely rusted through. the former owner had already had another break line replaced because his breaks had ruptured due to the lines rusting through while driving at highway speeds and towing a fifth wheel camper. he was able to avoid wrecking and came to a stop. this truck has low miles and about 90% of its use has been during the summer so it has had limited contact with salted roads yet the entire undercarriage of the vehicle is rusting at an incredible rate. i am fortunate that i was simply moving the truck rather than hauling my camper on the highway which is it's typical use; i and/or others could have been severely injured or killed. the rusting through of the break lines is a safety issue!
Complaint filed: 2015-02-03
Components: AIR BAGS
tl* the contact owns a 2003 honda accord. the contact stated that after the vehicle was serviced under nhtsa campaign number: 14v351000 (air bags), the air bag warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 87,000.
Complaint filed: 2016-06-30
Components: ELECTRICAL SYSTEM
i contacted ford in 2011 because my car caught fire while i was driving it and exploded. they wrote me a letter asking for receipts for oil changes at a ford dealership. i had bought it used from reynolds ford it had 1 owner. i did have it fixed by people not at ford and oil changes not at ford . i bougth a new car but the fire was scary and my liabilty does not pay for it. i recently saw another car on facebook it looked like my car ia sked what kind of car is that they said a 2000 ford taurus. i bleive that this should of been recalled when i told them what had happened to me. i was lucky i jumped out right away or i would have burned and thank god i had no children with me. i am reporting this to you. please let all other ford taurus owners know my car had just hit 200,000 miles. i hope no one gets hurt. ford should have the records of the pictures i sent to them. i was not going very fast on a local street when i noticed smoke coming out of the dash board i oulled over fast undid my seat belt and grab my purse as soon as i did that the motor exploded and was on fire. witness said that i was very lucky the fireman were there pretty fast and they believed it was an electrical problem. if i can help in any way please let me know at [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Complaint filed: 2014-11-20
Components: STRUCTURE
tl* the contact owns a 1999 dodge intrepid. the contact stated that while getting bags out of the trunk, the trunk lift support failed and impacted the contact's head. the contact sustained a bump on the head but did not seek medical attention. the vehicle was not taken to the dealer or repaired. the manufacturer was notified about the failure. the approximate failure mileage was 95,000.
Complaint filed: 2014-11-24
Components: STRUCTURE
the rear lift gate on my explorer cracked on the left side of the ford emblem. the gate cracked during normal operation of the vehicle. i have a habit of looking over my vehicle. the crack was discovered when i inspected my vehicle before going into my home. on my next service visit i asked my ford dealer if there had been a recall for this defect. i was told that ford had not generated a recall for this defect. there may be thousands of explorers with this defect, i see them every day. i am very disappointed with the ford company for not taking care of this defect. i have purchased my last ford. *tr
Complaint filed: 2015-10-30
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet equinox. the contact stated that while driving at various speeds, the instrument panel would indicate low fuel economy and the vehicle would begin to slow down. the vehicle was taken to an independent mechanic where it was diagnosed that the electronic control module (ecm) had failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 98,000. updated 05/03/16*lj the consumer stated the vehicle was repaired twice but the failure recurred. the vehicle would fail when driving under 25 miles per hour or at a stop. updated 11/21/2017*js
Complaint filed: 2014-05-07
Components: SERVICE BRAKES
tl* the contact owns a 2003 chevrolet silverado 1500. the contact stated that while driving 65 mph, the brake warning lamp and the check brake system warning message illuminated. the vehicle was taken to the dealer where the technician diagnosed that the brake lines were corroded and needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 39,000. updated 08/11/14*lj updated 08/18/2014 *js
Complaint filed: 2016-02-22
Components: STRUCTURE
audible popping heard during any torque through rear of vehicle, cracks found on rear subframe while being inspected by local mechanic.
Complaint filed: 2014-10-28
Components: AIR BAGS,STRUCTURE
while driving down a street a car ran a stop sign causing a t-bone collision. my airbags never deployed because of my airbags not deploying i hit my head on the front window pane. if the airbag had deployed i would have never hit the front window causing my two head contusions, sprained neck, and herniated discs. *tr
Complaint filed: 2017-01-03
Components: ENGINE
tl* the contact owns a 2003 chrysler 300m. while driving approximately 50 mph, the engine warning indicator illuminated and the vehicle started to decelerate. the vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 88,600.
Complaint filed: 2017-12-05
Components: AIR BAGS
takata recall- my car is not recognizing my airbags in this car. if there was an accident, they wouldn't work.
Complaint filed: 2014-08-21
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 buick lacrosse. the contact received a recall notification for nhtsa campaign number: 14v355000 (electrical system); however, the part needed for the repair was unavailable. the manufacturer was unaware of when the part would become available. the vehicle was not repaired. the contact had not experienced a failure.
Complaint filed: 2017-01-14
Components: AIR BAGS
takata airbag deployed and impacted accident. my vehicle was moving when i was hit and airbag deployed. i've since had 2 unsuccessful back surgeries and i continue unceasingly to receive medical treatment. i am disable retired. there is a washington dc police report, pictures, insurance claim paperwork, investigation etc. there is a box of paperwork. to much to upload, but i can gather the info and forward to an address provided to me. this website stated do not include personal information so my email address is [xxx] for future. reference.i just happen to see a commercial on tv a few minutes ago about the airbags so i have to gather some requested info. like the exact date. i know it was in 2010, so i'm simply putting in a date filler until i can look up the exact date. i believe my first surgery was in september of the same year. do i need to contact an attorney or do i need to contact takata? i don't know what to do next. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Complaint filed: 2014-08-26
Components: SERVICE BRAKES
brake line split due to rust/corrosion. this has occurred 2 times since , i have replaced most of the brake lines. very dangerous ! *tr
Complaint filed: 2016-01-25
Components: STRUCTURE
tl* the contact owns a 2001 honda accord. while having maintenance performed on the vehicle, the technician discovered that the subframe was completely corroded. the vehicle was deemed unsafe to drive and the subframe needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 120,000.
Complaint filed: 2022-06-08
Components: ELECTRICAL SYSTEM
1993 mazda mvp. consumer writes seeking reimbursement for repairs made related to a safety recall. the consumer stated the dealer did not properly complete safety recall 15v-674. the consumer stated the dealer rebuilt the ignition switch instead of replacing it with a new one. the dealer caused damage to the radio, starter, alternator, battery and ignition. the consumer requested for the ignition switch to be replaced.
Complaint filed: 2016-06-07
Components: AIR BAGS
the airbag system occupant restraint control module on my vehicle may experience a front airbag and/or seatbelt pretensioner inadvertent deployment.
Complaint filed: 2018-08-02
Components: STRUCTURE
rear window lower panel plastic cracking up, replaced three times, still cracking due to no support and bending too much, i called ford does not care if continues cracking up, it looks ugly also panels can cause an accident to other cars getting into their windshields loose parts. they know about the problem and not fixing it.
Complaint filed: 2014-07-10
Components: ELECTRICAL SYSTEM
general motors recently recalled the 1997-2005 chevrolet malibu for the ignition switch problem. i own the sister vehicle which is a 1998 oldsmobile cutlass. this vehicle is the identical layout of the chevrolet malibu which has been recalled. i sent a couple of e-mail messages to the gm customer assistance center and just received a phone call explaining to me that at this time they had no intention of doing a recall on the oldsmobile cutlass for the ignition switch. even though i have not encountered a problem with my ignition switch as of yet, i deem it a safety issue which gm should fix. i do not know if anyone else has complained of similar issues as mine, but i wanted to inform you of my concerns. i do not know if this is the proper forum for this, so if not, please forward my concerns to the proper authorities. thank you *tr
Complaint filed: 2014-06-25
Components: AIR BAGS
tl* the contact owns a 2000 ford expedition. the contact stated that while driving 45 mph, another vehicle crashed into the contacts vehicle and the air bags failed to deploy. a police report was filed. the contact was taken to the hospital. the contact sustained back and neck injuries. the vehicle was towed to an impound lot. the manufacturer was notified of the failure. the vehicle was destroyed. the approximate failure mileage was 107,000. pam.updated 07/02/14 *bf no amended text. 07.03.14
Complaint filed: 2014-07-05
Components: VISIBILITY,STRUCTURE
upon opening the rear glass hatch, the passenger side of the hinge broke when fully open and the window fell down, hitting me in the head. the panel below on this same window to the left of the ford logo plate had also cracked about 6 months ago. *tr
Complaint filed: 2015-01-17
Components: TIRES
was driving at low rate of speed and the spare tire fell from under durango the cable that holds it in place just broke. had i been on busy highway at 55 to 65 mph people could have been killed. there should be some kind of safety holding tire besides just the little cable. *tr
Complaint filed: 2014-09-19
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 buick lacrosse. the contact had to make several attempts to start the vehicle. the contact referenced nhtsa campaign number: 14v355000 (electrical system), but it was not confirmed if the vehicle was included in the recall. the vehicle was not diagnosed or repaired. the manufacturer was not aware of the failure. the approximate failure mileage was 105,000.
Complaint filed: 2016-09-06
Components: FUEL/PROPULSION SYSTEM
fuel pump housing found cracked and actively leaking fuel when pump runs. discovered following strong fumes inside passenger compartment and outside the cabin. cracks in fuel pump housing appear to be fatigue cracks. oem p/n 17045-s5a-a00 or 17045-s5a-a31
Complaint filed: 2019-09-04
Components: STRUCTURE
i own a 2004 mazda tribute from new. it currently have around 94000 miles, mechanically and cosmetically maintained. just recently i started hearing a banging noise from the passenger rear area. i have some stuff in the cargo area on that side so i figured it was bouncing around. so i removed everything and still had the banging. upon further inspection i discovered a passenger side rear wheel well and shock tower rotting away.this is not acceptable.it presents much danger to all occupants and other vehicles occupants!!! this should never be and should be taken seriously by the manufacturer but it is not. lots of 2001 to 2010 mazda tributes, ford escapes and mercury mariners, are affected by this problem. please have the manufacturer make good on this defect.
Complaint filed: 2014-05-20
Components: ELECTRICAL SYSTEM
gm5 electric module stopped communicating with remote control. various intermittent activity for driver door unlock mechanism and passenger unlock mechanism by any available internal hard-wired or remote button. 100% failure of footwell trunk release button. *tr
Complaint filed: 2018-11-17
Components: ELECTRICAL SYSTEM
blower motor wiring harness failed. it burns up in steering column. it in turn causes blower motor to not work . when you are driving windshield fogs up you can not get defrost to come on. http://dodgeram.info/tsb/recalls/c11.htm
Complaint filed: 2020-05-26
Components: AIR BAGS
tl* takata recall. the contact owns a 1999 acura rl. the contact received notification of nhtsa campaign number: 20v026000 (air bags) however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. courtesy acura (3701 nicholasville rd, lexington, ky 40503) was contacted and confirmed that the part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Complaint filed: 2014-11-25
Components: AIR BAGS
tl* the contact owns a 2002 lexus sc430. the contact received a notification for nhtsa campaign number: 14v312000 (air bags). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Complaint filed: 2017-10-17
Components: SERVICE BRAKES
the sbc control unit failed. there was a red warning light on dash, that when i was in the road the brakes just about failed. when i shut off the car and tried to start again it would not let me move it from park position. tried several times and was able to get it into neutral and drive to pull in position for the tow truck. in reading up on the web this is a known problem with the sbc control unit. i was fortunate to be close to home but this is a really dangerous problem. mercedes put a limit on the unit to shut down without warning. they do not have any way to tell us owners when this will hit their limit. they should be forced to repair all of these sbc control units or at least find a way to tell us when it will happen. i also found out that they did know of the problem and extended the warranty for the sbc unit for ten years, but depending how often you used it determines the break down of the brake system.which meant if you had an older car you paid for something they force to break. there is an app $30 that can reset the amount of braking you have done and has been shown to fix the problem instead of a $2000 repair that mercedes will charge you for a whole new sbc unit. why don't the dealers have this app? why do we let the manufacturers get away with forcing parts to seemingly break so they can make more money?
Complaint filed: 2016-02-12
Components: AIR BAGS
tl* the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Complaint filed: 2017-02-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1998 dodge avenger. while the vehicle was stationary, it would not turn off when the ignition key was removed. the failure occurred after having the ignition switch replaced. the vehicle was diagnosed as needing the tipm replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 185,000. the vin was not available.
Complaint filed: 2015-01-30
Components: FUEL/PROPULSION SYSTEM
tl* the contact owns a 2004 chevrolet malibu. the contact stated that the vehicle failed to start. the vehicle was towed to a dealer. the technician diagnosed that the fuel pump needed to be replaced. the vehicle was repaired. the contact was made aware of nhtsa campaign number: 11e009000 (fuel system, gasoline) but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 163,629.
Complaint filed: 2018-09-27
Components: STEERING,SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM
tl* the contact owns a 2002 hyundai santa fe. the contact stated that the steering wheel was difficult to turn and there was an abnormal odor of fuel inside the vehicle. in addition, the contact had to add air to the four tires and the check engine indicator illuminated. the vehicle was taken to an independent mechanic who stated that the suspension and axle needed to be repaired. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 160,000. the vin was unknown.
Complaint filed: 2014-07-09
Components: ELECTRICAL SYSTEM
i am getting upset with the inability of your company to carry out recall repairs. the parts were ordered in march 2014 and i am being told by dealer they are not in yet. i know this dealer is fixing the cars of their regular customers so what is the delay for recall customers who are not the dealers regular customers? if you can not provide me with an acceptable answer i will contact nhtsa. i am tired of trying to use one car for two drivers. *tr
Complaint filed: 2014-10-02
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2005 chevrolet colorado. the contact stated that the instrument panel was flickering. the contact had a safety concern because the speedometer was not visible. in addition, the vehicle failed to accelerate after a complete stop. the failure occurred on several occasions. the dealer stated that the body control module needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the vin was unavailable. the approximate failure mileage was 68,000.
Complaint filed: 2016-11-23
Components: ELECTRICAL SYSTEM
tl* the contact owns a 1998 toyota sienna. the contact stated that the warning indicators on the instrument panel did not function when the vehicle reached high temperatures. the contact stated that only the check engine warning indicator functioned. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the contact referenced nhtsa campaign number: 98v278000 (electrical system); however, the vin was not completed. the failure mileage was not provided.
Complaint filed: 2014-09-19
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2002 chevrolet impala. the contact stated that the vehicle would hesitate to start occasionally and the radio failed to operate. an independent mechanic stated that the computer needed to be reprogrammed. the vehicle was not repaired. the vehicle was included in nhtsa campaign number: 14v400000 (electrical system). the manufacturer was not notified. the failure mileage was unavailable.
Complaint filed: 2016-02-09
Components: AIR BAGS
tl* the contact owns a 2004 toyota matrix. the contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. the contact had not experienced any failures. the manufacturer was not made aware of the issue. parts distribution disconnect.
Complaint filed: 2015-06-08
Components: AIR BAGS
i was notified in march that my car had a bad airbag and i would be notified when it would be replaced. i just talked to my dealer and they have no idea when it will get done. that seems un acceptable to me that we have 3/4 of a car til it gets replaced. shouldn't there be a timetable on recalls? thank you.
Complaint filed: 2015-12-16
Components: STRUCTURE
due to what i have learned is among nearly all 2004 toyota sienna owners, the sliding can doors freeze shut and can't be opened. on christmas day 2012, my van was parked on the street, and at about 1am i went out to start the van and warm it up for my family, about 15 minute later i came out with the kids to leave. i then discovered that the doors were frozen shut. i tried pulling many times and then tried having someone go inside the van and push while i pulled, it didn't work. then i had my wife take the kids back in the house while i worked on it, i got the door to open about an inch and i stuck my fingers in and gripped the edge of the door for better leverage and to avoid damaging the handle. i then pulled really hard and it came a little further open. it then engaged the automatic close and shut my 4 fingers into the door. i was then alone outside with one hand stuck in the door, i screamed for help and finally some people came outside and ran inside the van from the drivers door and two people kicked on the door from the inside while one pulled from the outside until they broke the frozen seal. my fingers were in extreme pain and i couldn't bend any of them for several hours. i had deep grooves on either side of my fingers and to this day i have scar tissue build up on the backside of my fingers from he compression damage. this again happened to my 3 year old daughter a year later when she ran and tried to open the door. fortunately her fingers were smaller so there was less damage to her fingers than mine. but in either case, had there not been other people there to help. there would be no hope of saving yourself. i should note that i am a 6' 28 year old male who works in construction and is in good shape. with all of my effort, including putting my feet on the passenger door and pulling i couldn't open the door. this has broken both of our automatic doors.
Complaint filed: 2014-06-10
Components: ELECTRICAL SYSTEM
tl* the contact owns a 2003 oldsmobile bravada. the contact stated that the instrument panel failed to work properly intermittently. the contact mentioned that while parked, the speedometer read 120 mph. the failure recurred several times. the vehicle was not taken to the dealer. the manufacturer was not notified of the failure. the approximate failure mileage was 107,000.
Complaint filed: 2016-07-19
Components: SERVICE BRAKES
i own a 2003 mercury sable, i replaced the brakes , and an assortment of problems followed. first they began locking , then the car would not stop at all. i replaced pads.rotors.tires ,bleed the breaks all in an effort to find the problem. i could not, so the car has been sitting about a year. then i received the recall on the breaks , now everything makes sense.