Too much bluff for a poor/lower service - Demasiado bluff para un servicio pobre/inferior My expectations about this hotel were high due its high score in TripAdvisor but big disappointment to see that the quality of their service spoils the beauty and appeal of this place. Very well located and with a simple but elegant decor the hotel lends itself to many events and meetings but is the inexperienced personnel (from the valet, front desk and the captain of the restaurant), the main reasons of their failure. At some point they even showed as "confused / overwhelmed" and without having the slightest idea of answers to basic questions about the offered services (Eg. SPA, room availability and upgrades etc), which might be due most of them are young people more concerned about how they look instead of focused on their job but anyhow is something you simply don´t