vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Reactivating a device from the spare pool 

When you add a device to the spare pool, the device status within the Device List changes from Active, indicating that the device is eligible for standard interactions, to Spare Pool. Devices that are part of the spare pool are dedicated to the spare pool and can't be used for traditional, day-to-day actions like other devices. To remove a device from the spare pool so that it can return to its traditional function, the device must be reactivated.

Use the following steps to reactivate a device from the spare pool.



1.  Log in to [IBM Cloud®](https://cloud.ibm.com/) by using your unique credentials.
2.  Select Devices > Spare pool from the Navigation Bar to access the Spare Pool screen.
3.  Select the Actions icon ![Actions icon](https://cloud.ibm.com/docs-content/v1/content/211160e8ccd9679349ee8d97c04d9e21c9533330/icons/action-menu-icon.svg). Then, select Reactivate device for the device.
4.  Click Yes to reactivate the server. Or, click No to cancel the action.





  Next Steps 

When the reactivation process begins, the device is taken offline, device firmware is updated, and the device is available for regular use. The reactivation process takes approximately 1 hour. The device can return to the spare pool at any time by adding the device to the spare pool again. For more information, see [Adding a device to the spare pool](https://cloud.ibm.com/docs/bare-metal?topic=bare-metal-adding-spare-poolsadding-spare-pools).
You can expect your product to be reviewed and approved for publishing in 1 to 2 business days.
* Can I share my virtual server image with other users as a developer?

Yes, you can share your virtual server image with other users. To share with users in your personal or enterprise account, see [Onboarding software to your account](https://cloud.ibm.com/docs/account?topic=account-create-private-catalog&interface=ui). To share with IBM Cloud catalog users, see [Registering a virtual server image in IBM Cloud Partner Center](https://cloud.ibm.com/docs/sell?topic=sell-vsimage-register).
* How do I claim a certification or designation for my product?

If you are a third-party provider, you can learn about certifications and designations in Partner Center. Go to [Partner Center](https://cloud.ibm.com/partner-center/sell), open your product, and click Certifications. Currently, SAP certification and financial services validated are represented in Partner Center.

Third-party products that complete SAP certification are added to [SAP's directory of certified and supported SAP HANA Hardware](https://www.sap.com/dmc/exp/2014-09-02-hana-hardware/enEN//solutions?filters=v:deCertified;iaas;ve:28). Third-party products that are financial services validated are added to the [IBM Cloud for Financial Services Partner Showcase](https://www.ibm.com/partners/showcase/financial-services).



Security App ID



* Can I interact directly with the development team?

Yes! Our development team would love to learn more about you and your use case. To get in touch, you can join us on Slack.



1. [Request an invitation](https://cloud.ibm.com/kubernetes/slack) to the workspace by entering your email.
2. Check your email for an invitation.
3. Click Join now to go to the sign-in page.
4. Create an account by entering your name and a password.
5.
Figure 2. Authentication methods
4. Click OK to confirm your action on the dialog window to proceed. If the instance URL-style credential is still enabled, the confirmation box differs. You still click OK to confirm your action on the dialog window to proceed.
5. When the operation completes successfully, the Authentication methods row shows only IBM Cloud IAM.

Zoom

![Migration complete.](https://cloud.ibm.com/docs-content/v1/content/522c6f62358b063f921283400a601c3f9bc66f08/Cloudant/tutorials/images/migrate_iam_only_finish.png)

Figure 3. Successful operation
[SSP-AM-Grant-User-Customer-5](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Grant-User-Customer-5.png)
7. The user should now be viewable in your List View and have access to the customer you are managing.

If the user is not viewable in your List View refresh the page.

![SSP-AM-Grant-User-Customer-6](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Grant-User-Customer-6.png)

![SSP-AM-Grant-User-Customer-7](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Grant-User-Customer-7.png)







 How to Remove a User's Access to a Customer 

Manager users in the Access Management tool are able to remove a user’s access to submit access requests for a customer. In addition, all existing accesses linked to the customer will be removed. If the user does not have access to submit access requests for other customers, their account will be deactivated.

Manager user’s can only remove the customer they are managing from a user’s Customer Access List.

Follow these steps to remove the user’s accesses if your user role is Manager.



1. Sign into the Self-Service Portal: [https://devops.maximo.com](https://devops.maximo.com)
2. Navigate to the Access Management application.

!
[the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) ![the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) 
 Delete instances Administrator ![the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) ![the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) ![the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) 
 Grant users permission Administrator ![the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) ![the confirm icon](https://cloud.ibm.com/docs-content/v1/content/cd4be197c8921ed12923aa899ac93a8ab643c158/AnalyticsEngine/images/confirm.png) !
* UI
* CLI
* API







 Creating a linked zone 

Create a linked zone from your DNS Services instance to a DNS zone in another account.

The following table shows the possible states your linked zone might be in as the access request progresses.



Table 1. Requestor states

 Requestor State Description 

 Approval pending Waiting on approval from account owner 
 Pending network add Account owner approved cross-account access, but no permitted networks have been added to the linked zone 
 Active Permitted networks have been added to the linked zone 
 Approval rejected Account owner rejected the cross-account access request 
 Approval timed out Account owner did not respond to the request for over 7 days 
 Approval revoked Account owner has revoked the cross-account access 





 Creating a linked zone using the UI 

To create a linked zone using the UI, gather the following information from the owner of the account to which you are linking:



* Zone ID
* DNS services instance ID



After you have the required information, take the following steps to create a linked zone:



1. Navigate to the Zones section of your DNS Services instance, then select the Linked zones tab.
2. Click Request linked zones.
3. Enter the Zone ID of the zone to which you are requesting access.
4. Enter the DNS services instance ID to which you are requesting access.
5. Optionally, give the connection a label and description.
6. Click Submit.



The status column changes to "Request pending", and your request is sent to the owner of the account you're establishing a link to. The owner has 7 days to respond before the request times out.

If the request times out, you must create a new request to establish a linked zone.

After the request is approved, the status changes to "Pending network add". For more information, see [Adding a permitted network to a linked zone](https://cloud.ibm.com/docs/dns-svcs?topic=dns-svcs-add-permit-network-linked).





 Creating a linked zone using the CLI 

To create a linked zone using the CLI, run the following command:
[SSP-AM-Remove-User-3](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Remove-User-3.png)
5. Select the asset from the Assets table that the access is linked to. This will populate all existing and pending accesses for the asset in the Specific Access in the Environment table below.

![SSP-AM-Remove-User-4](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Remove-User-4.png)
6. Select the “>” icon next to the access you want to remove. This will show the access details and actions that can be run against the access.

![SSP-AM-Remove-User-5](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Remove-User-5.png)
7. Select the “Remove Access” button to initiate the access removal process. The access status will be updated to “PENDING REMOVAL”.

![SSP-AM-Remove-User-6](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AM-Remove-User-6.png)

!
[Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/991f60ddbe3ab0a9aa69481a07a0a73b359fa329/icons/checkmark-icon.svg) ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/991f60ddbe3ab0a9aa69481a07a0a73b359fa329/icons/checkmark-icon.svg) Not applicable<br><br>[2] ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/991f60ddbe3ab0a9aa69481a07a0a73b359fa329/icons/checkmark-icon.svg) ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/991f60ddbe3ab0a9aa69481a07a0a73b359fa329/icons/checkmark-icon.svg) ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/991f60ddbe3ab0a9aa69481a07a0a73b359fa329/icons/checkmark-icon.svg) ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/991f60ddbe3ab0a9aa69481a07a0a73b359fa329/icons/checkmark-icon.svg) 
 Secret revoked com.ibm.cloud.secrets-manager.secret_revoked One time !
For more information, see [Establishing trust with federated users](https://cloud.ibm.com/docs/account?topic=account-create-trusted-profile&interface=uicreate-profile-federated-ui).
7. Click Continue.
8. Review the policies and permissions that the trusted profile is assigned.
9. Click Create.



The trusted profile with alternative account owner access is indicated by alt owner in the trusted profiles table.

Users with the administrator, operator, or editor role on the IAM Identity service can grant or revoke access to the trusted profile at any time by [updating the trust relationship](https://cloud.ibm.com/docs/account?topic=account-trusted-profile-update&interface=uitrust).





 Differentiating between the account owner and the alternative account owner 

The alternative account owner doesn't replace the account owner, but they share some of the same privileges.

Every IBM Cloud account must have a valid account owner. Accounts without a valid account owner are subject to suspension and possible termination. For more information, see [Transferring ownership of your account](https://cloud.ibm.com/docs/account?topic=account-transfer&interface=ui).

The following table shows the difference between the account owner and the alternative account owner:



Account owner and alternative account owner comparison.

 Privileges Account owner Alternative account owner 

 Full access to all resources ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/4d8c6eec891cff72b666dc24bd3211810c77fb42/icons/checkmark-icon.svg) ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/4d8c6eec891cff72b666dc24bd3211810c77fb42/icons/checkmark-icon.svg) 
 Assign access to others !
[https://www.ibm.com/mysupport/s/?language=en_US](https://www.ibm.com/mysupport/s/?language=en_US)

Note: to open a case, you must have an IBMid and have registered for Maximo Application Suite Support. After IBM receives your support case and attached license key(s), your environment will be activated and the case updated.



For further information on AppPoints, see the link below:

[https://www.ibm.com/docs/en/mas86/8.6.0?topic=overview-apppoints](https://www.ibm.com/docs/en/mas86/8.6.0?topic=overview-apppoints)





 Next steps 



1. Specify two (2) users in your organization to be your account managers and have them created in the [Access Management Tool](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-sspobtaining-access-to-am-tool) via [IBM case ticket](https://www.ibm.com/mysupport).
2. Designate member(s) of your staff to subscribe to the [Client Communications Center (CCC)](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-client-communications-center) in order to receive important information and notifications regarding your environment(s):

[https://status.suite.maximo.com](https://status.suite.maximo.com)
3. Add additional users to your account, login to Maximo Application Suite, click the administration icon in the menu bar, and select Administration > Users.
4. Refer to the Reference section for further information on MAS-Dedicated operations and support, maintenance, security and the additional topics.
5. For further details on IBM Maximo Application Suite, please refer to IBM Maximo Application Suite documentation:
[Roles and actions](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/access-roles.png)

Roles and actions
7. Click Add to add the access policy.

Zoom

![Platform and service access](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/access-add.png)

Platform and service access
8. To finish, click Invite.

Zoom

![Invite button](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/access-summary.png)

Invite



The user that you invited appears in your list with the status of Processing. After they accept the invite, status changes to Active, and the user can work on your assistant with you.





 Platform roles 

A platform role controls a user's ability to open and work with a service instance in IBM Cloud.

At a minimum, each user needs the Viewer platform role for a service instance



Platform role details

 Role Open Modify Delete Manage access 

 Viewer ![checkmark icon](https://cloud.ibm.com/docs-content/v1/content/icons/checkmark-icon.svg) 
 Operator ![checkmark icon](https://cloud.ibm.com/docs-content/v1/content/icons/checkmark-icon.svg) ![checkmark icon](https://cloud.ibm.com/docs-content/v1/content/icons/checkmark-icon.svg) 
 Editor !
Prove that User B can't see anything.



1. Log in as User B, targeting User A's account by running the following command.

ibmcloud login -c <YourAccountID>
2. Try to list the namespaces as User B by running the following command.

ibmcloud cr namespaces

It returns an empty list because User B doesn't have access to any namespaces.



3. Create policies to grant User B the ability to interact with the namespaces by running the following command.



1. Log in as User A's account by running the following command.

ibmcloud login
2. Check that at least three namespaces are listed by running the following command.

ibmcloud cr namespaces

The three namespaces that you created in this tutorial (namespace_a, namespace_b, and namespace_c) are shown. If you do not see these namespaces, repeat the instructions to create them again.
3. Create a policy that grants the Reader role on namespace_b to User B by running the following command, where <cloud_region> is the name of your IBM Cloud region, for example us-south.

ibmcloud iam user-policy-create <user.b@example.com> --service-name container-registry --region <cloud_region> --resource-type namespace --resource namespace_b --roles Reader

To see the names of the IBM Cloud regions, run the [ibmcloud regions](https://cloud.ibm.com/docs/cli?topic=cli-ibmcloud_cliibmcloud_regions) command.
4. Create a second policy that grants the Reader and Writer roles on namespace_c to User B by running the following command.

ibmcloud iam user-policy-create <user.b@example.com> --service-name container-registry --region <cloud_region> --resource-type namespace --resource namespace_c --roles Reader,Writer

This command adds two roles to the same resource in the same policy.



4.
[Defining the customer response for a step](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/action-editor-define-response.png)

Define customer response

Because we are asking the user to select from a list of predefined choices, click Options. The Edit Response window opens.
5. In the Option 1 field, type Savings. As soon as you enter a value for option 1, a field appears for option 2.

Zoom

![Editing an Options response](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/action-editor-edit-options-response.png)

Edit response

Click Option 2 and type Checking.

Click Apply to save the customer response.
6. Now we can check that the step works like we expect. Click Preview to open the Preview pane, and type I want to withdraw money:

Zoom

![Previewing action with one step](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/action-preview-one-step.png)

Preview

As expected, the assistant now prompts you to select the account you want to withdraw money from.







 Duplicating a step 

You can duplicate a step so you don't have to re-create variable settings and customizations. Duplicating a step is helpful when you need to add a step similar to a previous step, but with minor modifications.

Complete the following steps to duplicate a step:



1. Click the Duplicate icon on the step that you want to duplicate.

Zoom

!
(https://cloud.ibm.com/icons/checkmark-icon.svg)^[[2]](https://cloud.ibm.com/docs/faqsfn2)^ 
 Separated from parent volume ![Checkmark icon.](https://cloud.ibm.com/icons/checkmark-icon.svg) 



* How long does it take to convert a dependent duplicate into an independent volume?

The conversion process can take some time to complete. The bigger the volume, the longer it takes to convert it. In a 12-TB volume, it might take 24 hours. You can check on the progress in the UI or from the CLI.



* In the UI, go to [Classic Infrastructure](https://cloud.ibm.com/gen1/infrastructure/devices). Click Storage > File Storage for Classic, then locate the volume in the list. The conversion status is displayed on the Overview page.
* From the CLI, use the following command.

slcli file duplicate-convert-status <dependent-vol-id>

The output looks similar to the following example.

slcli file duplicate-convert-status 370597202
Username Active Conversion Start Timestamp Completed Percentage
SL02SEVC307608_74 2022-06-13 14:59:17 90



--------------------





1. Dependent duplicates can be refreshed immediately after creation. [↩︎](https://cloud.ibm.com/docs/faqsfnref1)
2. Independent duplicates can be refreshed after the separation process completes. [↩︎](https://cloud.ibm.com/docs/faqsfnref2)







IBM Cloud Backup



* Where can I find my username for the service?

The username and password can be seen on the IBM Cloud Backup for Classic instance's Overview page, the username is in the upper-left area of the UI. The Portal Password is on the Overview tab.
For more information about the actions associated with each role, see [Actions and roles for account management services](https://cloud.ibm.com/docs/account?topic=account-account-servicesaccount-management-actions-roles).







 Step 4: Invite team members to your account 

After you create the Example Corp Virtual Server Image access group, you're ready to invite team members to your account and add them to your access group. Team members are granted the following editor permissions by default:



* Partner Center - Sell: Complete onboarding tasks, update the visibility of products at the account level, and request approval to publish products to the IBM Cloud catalog.
* Private catalog: Onboard products to private catalogs, update the visibility of products at the account and private catalog levels, and restrict the visibility of products in the IBM Cloud catalog.





1. Click Invite in the Invite team members section.
2. Select the user type:



* Business: A team member who can provide certain details, such as the product logo, description, and customer support experience.
* Technical: A team member who can import the product to your test environment, configure the deployment details, and validate it's ready for use.



3. Enter the email address of each team member.
4. Click Invite.







 Next steps 

You're ready to start the onboarding process. In the Onboard your product section, click Let's go, and [define the product details for the virtual server image](https://cloud.ibm.com/docs/sell?topic=sell-vsimage-define).
(https://cloud.ibm.com/icons/checkmark-icon.svg)^[[2]](https://cloud.ibm.com/docs?tab=faqsfn2)^ 
 Separated from parent volume ![Checkmark icon.](https://cloud.ibm.com/icons/checkmark-icon.svg) 



* How long does it take to convert a dependent duplicate into an independent volume?

The conversion process can take some time to complete. The bigger the volume, the longer it takes to convert it. In a 12-TB volume, it might take 24 hours. You can check on the progress in the UI or from the CLI.



* In the UI, go to [Classic Infrastructure](https://cloud.ibm.com/gen1/infrastructure/devices). Click Storage > File Storage for Classic, then locate the volume in the list. The conversion status is displayed on the Overview page.
* From the CLI, use the following command.

slcli file duplicate-convert-status <dependent-vol-id>

The output looks similar to the following example.

slcli file duplicate-convert-status 370597202
Username Active Conversion Start Timestamp Completed Percentage
SL02SEVC307608_74 2022-06-13 14:59:17 90



--------------------





1. Dependent duplicates can be refreshed immediately after creation. [↩︎](https://cloud.ibm.com/docs?tab=faqsfnref1)
2. Independent duplicates can be refreshed after the separation process completes. [↩︎](https://cloud.ibm.com/docs?tab=faqsfnref2)







IBM Cloud Backup



* Where can I find my username for the service?

The username and password can be seen on the IBM Cloud Backup for Classic instance's Overview page, the username is in the upper-left area of the UI. The Portal Password is on the Overview tab.
6. Click Save.
7. Test your action by clicking Invoke and waiting for the following output to display.

Example output

Results:
{
"cos_message": "SUCCESS"
}

Logs:
[
"2020-04-21T01:51:49.464941Z stdout: fake COS bucket access done. Resolving Promise..."
]





Your cos-access action is ready!





 Step 2: Create the db-access actiondb-access action 

The db-access action is a Node.js program that simulates code to access IBM Cloudant database by setting a timeout that resolves after 5 seconds.



1. From the Actions page, create an action called db-access.



1. Name your action db-access.
2. Select the action-tutorial package.
3. Select Node.js 10 for the runtime.
4. Click Create.
5. Paste in the following code example:

/
* main() will be run when you invoke this action
* @param Cloud Functions actions accept a single parameter, which must be a JSON object.
* @return The output of this action, which must be a JSON object.
/
function main(params) {
return new Promise((resolve, reject) => {
// simulate a db access by resolving after 5s
setTimeout(() => {
console.log('fake db access done. Resolving Promise...');
resolve({ cloudant_result: 'SUCCESS' });
}, 5000);
});
}
Show more
6. Click Save.
7. Test your action by clicking Invoke and waiting for the following output to display.

Example output

Results:
{
"cloudant_result": "SUCCESS"
}

Logs:
[