vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Identify the location where your service is provisioned.
2. Check whether the Activity Tracker Event Routing service is available in that region. See [Locations](https://cloud.ibm.com/docs/atracker?topic=atracker-regions).
3. For Activity Tracker event viewing, check that you have an Activity Tracker Event Routing instance provisioned in the same location where your service is provisioned. For Activity Tracker Event Routing, check that you have a target and a route defined in that region.



* Scenario 2: The service is provisioned in a location where the IBM Cloud Activity Tracker service is not available.



1. Identify the location where your service is provisioned.
2. Check the [Cloud services locations](https://cloud.ibm.com/docs/atracker?topic=atracker-regions) to identify the Activity Tracker Event Routing instance where events are available.









 Can I choose the region where global events are collected? 

With Activity Tracker Event Routing you can configure a route to send your global events to a target that sends the events to any supported destination:



* [An IBM Cloud Object Storage bucket](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started-target-cos)
* [An IBM Cloud Activity Tracker instance](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started-target-logdna)
* [An IBM® Event Streams for IBM Cloud® topic](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started-target-event-streams)







 I cannot find auditing events in my account. Where can I find them? 

In IBM Cloud, auditing events are generated automatically with the exception of some services that require additional configuration or a specific service plan. For more information about these services, see [Enabling Activity Tracker events](https://cloud.ibm.com/docs/atracker?topic=atracker-events-opt-in).

There are 2 ways by which you can access the auditing events in your account.
When creating or deleting a cluster with many worker nodes, you might encounter VPC resource provisioning or deletion failures. In those cases, running the Schematics apply or destroy operation again might result in the remaining resources being successfully provisioned or deleted. If you continue to see errors, see [Getting help and support](https://cloud.ibm.com/docs/hpc-spectrum-symphony?topic=hpc-spectrum-symphony-getting-help-and-support).





 Why are there two different resource group parameters that can be specified in the IBM Cloud catalog tile? 

The first resource group parameter entry in the Configure your workspace section in the IBM Cloud catalog applies to the resource group where the Schematics workspace is provisioned on your IBM Cloud account. The value for this parameter can be different than the one used for the second entry in the Parameters with default values section in the catalog. The second entry applies to the resource group where VPC resources are provisioned. As specified in the description for this second resource_group parameter, note that only the default resource group is supported for use of the Symphony Host Factory auto-scaling feature.





 Can I use the Spectrum Symphony Host Factory feature for auto scaling on any cluster deployed with this offering? 

No, the use of Host Factory to provision and delete compute nodes is not supported in the following cases:



* Provisioning and deleting compute nodes on dedicated hosts. Only static compute nodes can be deployed on dedicated hosts.
* When using Spectrum Scale for shared storage in the cluster.







 Where can I find the custom image name to image ID mappings for each cloud region? 

The mappings can be found in the image-map.tf file and the scale-image-map.tf file in this public [GitHub repository](https://github.com/IBM-Cloud/hpc-cluster-symphony).





 Why does the egosh command not work if tried immediately after Schematics provisions the cluster? 

This is expected behavior. Even after the Schematics web console shows that the cluster is successfully provisioned, there are still some tasks that run in the background for several minutes.
You can log in to the VPN through [the web interface](https://www.softlayer.com/VPN-Access) or use a [stand-alone VPN client](https://cloud.ibm.com/docs/iaas-vpn?topic=iaas-vpn-standalone-vpn-clients) for Linux, macOS, or Windows. For more information about what to do after you connect to the VPN, see [Use SSL VPN](https://cloud.ibm.com/docs/iaas-vpn?topic=iaas-vpn-using-ssl-vpn).





 How do I restart my virtual server? 

Device restarts can take place from either the Device List or from the snapshot view of an individual instance. Go to your virtual server instance in the Device List in your console. For more information, see [Navigating to devices](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-navigating-devices). Select Actions for the device that you want to manage and select Reboot.





 How do I use rescue mode? 

Booting into rescue mode is helpful if you're experiencing an issue with the server. To start rescue mode, select the device name from the Device List in your console. In the Actions menu, select Rescue mode or select Boot from image for a Windows instance. For more information, see [Launching rescue mode](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-launching-rescue).





 Where do I find network status? 

You can access the Status page directly at [IBM Cloud - Status](https://cloud.ibm.com/status) to view the status of resources in all IBM Cloud locations. You can filter the list by selecting specific components and locations (for example, you can select Virtual Servers and view the network connectivity).





 How do I request a compliance report? 

For information about viewing or requesting compliance information and SOC reports, see [Understanding IBM Cloud compliance](https://cloud.ibm.com/docs/overview?topic=overview-compliance).
* How do I use VPN to access the IBM Cloud Private network?

You can log in to the VPN through [the web interface](https://www.softlayer.com/VPN-Access) or use a [stand-alone VPN client](https://cloud.ibm.com/docs/iaas-vpn?topic=iaas-vpn-standalone-vpn-clients) for Linux, macOS, or Windows. For more information about what to do after you connect to the VPN, see [Use SSL VPN](https://cloud.ibm.com/docs/iaas-vpn?topic=iaas-vpn-using-ssl-vpn).
* How do I restart my virtual server?

Device restarts can take place from either the Device List or from the snapshot view of an individual instance. Go to your virtual server instance in the Device List in your console. For more information, see [Navigating to devices](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-navigating-devices). Select Actions for the device that you want to manage and select Reboot.
* How do I use rescue mode?

Booting into rescue mode is helpful if you're experiencing an issue with the server. To start rescue mode, select the device name from the Device List in your console. In the Actions menu, select Rescue mode or select Boot from image for a Windows instance. For more information, see [Launching rescue mode](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-launching-rescue).
* Where do I find network status?

You can access the Status page directly at [IBM Cloud - Status](https://cloud.ibm.com/status) to view the status of resources in all IBM Cloud locations. You can filter the list by selecting specific components and locations (for example, you can select Virtual Servers and view the network connectivity).
* How do I request a compliance report?
Identify the location where your service is provisioned.
2. Check whether the Activity Tracker Event Routing service is available in that region. See [Locations](https://cloud.ibm.com/docs/atracker?topic=atracker-regions).
3. For Activity Tracker event viewing, check that you have an Activity Tracker Event Routing instance provisioned in the same location where your service is provisioned. For Activity Tracker Event Routing, check that you have a target and a route defined in that region.



* Scenario 2: The service is provisioned in a location where the IBM Cloud Activity Tracker service is not available.



1. Identify the location where your service is provisioned.
2. Check the [Cloud services locations](https://cloud.ibm.com/docs/atracker?topic=atracker-regions) to identify the Activity Tracker Event Routing instance where events are available.





* Can I choose the region where global events are collected?

With Activity Tracker Event Routing you can configure a route to send your global events to a target that sends the events to any supported destination:



* [An IBM Cloud Object Storage bucket](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started-target-cos)
* [An IBM Cloud Activity Tracker instance](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started-target-logdna)
* [An IBM® Event Streams for IBM Cloud® topic](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started-target-event-streams)



* I cannot find auditing events in my account. Where can I find them?

In IBM Cloud, auditing events are generated automatically with the exception of some services that require additional configuration or a specific service plan. For more information about these services, see [Enabling Activity Tracker events](https://cloud.ibm.com/docs/atracker?topic=atracker-events-opt-in).
Transportation use cases for IBM Cloud 

These use cases highlight how workloads on Red Hat® OpenShift® on IBM Cloud® can take advantage of toolchains for rapid app updates and multi-region deployments across the globe. At the same time, these workloads can connect to existing back-end systems, use Watson AI for personalization, and access IOT data with IBM® Event Streams for IBM Cloud®.



 Shipping company increases availability of worldwide systems for business partner ecosystem 

An IT Exec has worldwide shipping routing and scheduling systems that partners interact with. Partners require up-to-the-minute information from these systems that access IoT device data. But, these systems were unable to scale across the globe with sufficient HA.

Red Hat OpenShift on IBM Cloud scales containerized apps with five 9s of availability to meet growing demands. App deployments occur 40 times daily when Developers experiment easily, pushing changes to Development and Test systems quickly. The IoT Platform makes access to IoT data easy.

Key technologies:



* [Multi-regions for business partner ecosystem](https://cloud.ibm.com/docs/openshift?topic=openshift-regions-and-zonesregions-and-zones)
* [Horizontal scaling](https://cloud.ibm.com/docs/openshift?topic=openshift-plan_deployhighly_available_apps)
* [Open toolchains in IBM Cloud® Continuous Delivery](https://www.ibm.com/cloud/architecture/toolchains/)
* [Cloud services for innovation](https://www.ibm.com/cloud/productsanalytics)
* [IBM® Event Streams for IBM Cloud® to feed event data to apps](https://cloud.ibm.com/docs/EventStreams?topic=EventStreams-aboutabout)





 Context 

Shipping company increases availability of worldwide systems for business partner ecosystem



* Regional differences for shipping logistics made it difficult to keep up with growing number of partners in multiple countries. An example is the unique regulations and transit logistics, where the company must maintain consistent records across borders.
The account selector displays the account name and account number, and you select the current account to display a list of other accounts that you can access.](https://cloud.ibm.com/docs-content/v1/content/4d8c6eec891cff72b666dc24bd3211810c77fb42/account/images/account-faq.svg)

Figure 2. Account selector displays all accounts to which you have access





 Can I move data between IBM Cloud accounts? 

Data can't be directly migrated from one IBM Cloud account to another. But, you might be able to re-create configurations and add them to another account. Consider the following approaches:



* Save your applications and replicate them in different accounts by using GitHub or another code repository.
* Review the applicable documentation to determine whether your infrastructure services can be backed up and re-created in different accounts.
* Use manifests and other documented methods to rebuild your applications and services by using documented methods to back up and restore your data.



Users with a Basic, Advanced, or Premium support plan can open a [Support case](https://cloud.ibm.com/unifiedsupport/supportcenter) for assistance with data migration questions.





 Can I bookmark a console page for a specific account? 

You can target URLs for any IBM Cloud console page to a specific account. If you have multiple accounts, you can bookmark the account-specific URLs to easily access resources in different accounts without having to manually switch between them.



1. Switch to the account that you want to target, and go to the [Account settings](https://cloud.ibm.com/account/settings) page in the console. In the Account section, find the account ID, such as a1b2c3d4e5f61234567890fedcba4321.
2. Go to the console page that you want to bookmark, and add ?bss_account=<account-id> to the URL, replacing <account-id> with the ID from your account. For example,:
3. For Activity Tracker hosted event search, check that you have an Activity Tracker Event Routing instance provisioned in the same location where your service is provisioned. For Activity Tracker Event Routing, check that you have a targets and routes defined correctly.



* Scenario 2: The Cloud service is provisioned in a location where the IBM Cloud Activity Tracker service is not available.



1. Identify the location where your Cloud service is provisioned.
2. Check the [Cloud services locations](https://cloud.ibm.com/docs/activity-tracker?topic=activity-tracker-regions) to identify the Activity Tracker instance where events are available.





* How do I access and query data that has been archived for long term storage in COS?

To access data, you can download the archived file locally.

To query the data, you can also use a service like SQL Query to query your COS archives and get information based on queries that you define. [Learn more](https://cloud.ibm.com/docs/activity-tracker?topic=activity-tracker-sqlquery).
* How do I configure archiving for my instance?

To configure archiving see [Archiving events to IBM Cloud Object Storage](https://cloud.ibm.com/docs/activity-tracker?topic=activity-tracker-archiving).
* I get an error when I try to provision an Activity Tracker instance

You can only have 1 instance of the IBM Cloud Activity Tracker service per region and an instance already exists in the region.

When an auditing instance already exists in a region, you get a message when you try to provision an auditing instance a second time.

Most likely, your account administrator has already provisioned the auditing instances and has not given you permisisons to see or work with them.

To see auditing instances, you must have IAM platform permissions for the IBM Cloud Activity Tracker service.

Therefore, if you cannot see any Auditing instances when you [launch the Activity Tracker observability dashboard](https://cloud.ibm.com/docs/activity-tracker?topic=activity-tracker-launch), check that you have permissions to at least view them.
You can delete a Block Storage for VPC data volume only when it isn't attached to a virtual server instance. [Detach the volume](https://cloud.ibm.com/docs/vpc?topic=vpc-managing-block-storagedetach) before you delete it. Boot volumes are detached and deleted when the instance is deleted.
* What happens to my data when I delete a Block Storage for VPC data volume?

 What happens to my data when I delete a Block Storage for VPC data volume? 

When you delete a Block Storage for VPC volume, your data immediately becomes inaccessible. All pointers to the data on that volume are removed. The inaccessible data is eventually overwritten as new data is written to the data block. IBM guarantees that data deleted cannot be accessed and that deleted data is eventually overwritten. For more information, see [Block Storage for VPC data eradication](https://cloud.ibm.com/docs/vpc?topic=vpc-managing-block-storageblock-storage-data-eradication).
* I have compliance requirements for data deletion. What can I do to ensure that my data is inaccessible?

 I have compliance requirements for data deletion. What can I do to ensure that my data is inaccessible? 

IBM guarantees that your data is inaccessible on the physical disk and is eventually [eradicated](https://cloud.ibm.com/docs/vpc?topic=vpc-managing-block-storageblock-storage-data-eradication). If you have extra compliance requirements such as NIST 800-88 Guidelines for Media Sanitization, you must perform data sanitation procedures before you delete your volumes. For more information, see the [NIST 800-88 Guidelines for Media Sanitation](https://csrc.nist.gov/publications/detail/sp/800-88/rev-1/final).
* What rules apply to volume names and can I rename a volume later on?

 What rules apply to volume names and can I rename a volume later on?
node lib/secgwclient.js <gateway_id_1> <gateway_id_2> -t <security_token_1>--<security_token_2>
* Can I retrieve error level logs for the Secure Gateway server?

Error level logs on the server cannot be retrieved. Only errors that are made at the time of the request can be seen.
* Where can I find the client logs for the Secure Gateway client?

By default, the client logs can be found at the following locations:



* Windows: %Installation_directory%/ibm/securegateway/client/logs/securegw_win_service.log
* Linux: /var/log/securegateway/client_console.log
* AIX: /opt/ibm/securegateway/client_console.log



You can change the location by using the -p option when starting the Secure Gateway client. See also [Startup Arguments and Options](https://cloud.ibm.com/docs/SecureGateway?topic=SecureGateway-client-interactingstartup-args).

For Docker, please run docker logs <container id> to get the logs
* What are the functional states of Secure Gateway?

The different lifecycle states of gateways and destinations are as follows:



 Non-functional State 

The 1.7.0 release introduced a new tiered plan pricing model. With this model came the ability to mark both Gateways and Destinations as 'Active' or 'Inactive'. Part of the new plan billing structure charges the user for the number of Gateways and Destinations that they have.



* Inactive items are not billed
* Inactive Destinations do not have a provisioned cloud port.
* All Destinations within an inactive gateway will also be inactive and cannot be reactivated until their Gateway is also set Active.
* Inactive items are considered Non Functional. Inactive items cannot be in any of the Functional states.
The worker_node_min_count variable specifies the number of worker nodes that are provisioned at the time that the cluster is created, which will exist throughout the life of the cluster. The delta between those two variables specifies the maximum number of worker nodes that can either be created or destroyed by the Symphony Host Factory auto-scaling feature.

When creating or deleting a cluster with many worker nodes, you might encounter VPC resource provisioning or deletion failures. In those cases, running the Schematics apply or destroy operation again might result in the remaining resources being successfully provisioned or deleted. If you continue to see errors, see [Getting help and support](https://cloud.ibm.com/docs/hpc-spectrum-symphony?topic=hpc-spectrum-symphony-getting-help-and-support).
* Why are there two different resource group parameters that can be specified in the IBM Cloud catalog tile?

The first resource group parameter entry in the Configure your workspace section in the IBM Cloud catalog applies to the resource group where the Schematics workspace is provisioned on your IBM Cloud account. The value for this parameter can be different than the one used for the second entry in the Parameters with default values section in the catalog. The second entry applies to the resource group where VPC resources are provisioned. As specified in the description for this second resource_group parameter, note that only the default resource group is supported for use of the Symphony Host Factory auto-scaling feature.
* Can I use the Spectrum Symphony Host Factory feature for auto scaling on any cluster deployed with this offering?

No, the use of Host Factory to provision and delete compute nodes is not supported in the following cases:



* Provisioning and deleting compute nodes on dedicated hosts. Only static compute nodes can be deployed on dedicated hosts.
* When using Spectrum Scale for shared storage in the cluster.



* Where can I find the custom image name to image ID mappings for each cloud region?

The mappings can be found in the image-map.tf file and the scale-image-map.tf file in this public [GitHub repository](https://github.com/IBM-Cloud/hpc-cluster-symphony).
Can I generate master key on-premises and store the master key parts in the smart cards? 

Generating master key on-premises is not supported.





 Can I import root keys from an on-premises HSM? 

Importing root keys from an on-premises HSM is not supported.





 Can I use Hyper Protect Crypto Services only for cryptographic operations, but use other IBM Cloud services such as Key Protect for key management? 

Yes. Hyper Protect Crypto Services can be used with Key Protect for key management. In this way, Hyper Protect Crypto Services is responsible for only cryptographic operations, while Key Protect provides key management service secured by multi-tenant FIPS 140-2 Level 3 certified cloud-based HSM.





 Can I use Hyper Protect Crypto Services for applications hosted in other cloud service providers such as AWS, Azure, and GCP? 

Yes. Hyper Protect Crypto Services with Unified Key Orchestrator provides multicloud key management capabilities. See [Introducing Unified Key Orchestrator](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-introduce-uko) for details.





 How can I know whether the IBM Cloud services that I adopt can integrate with Hyper Protect Crypto Services for key encryption? 

You can find a list of IBM Cloud services that can integrate with Hyper Protect Crypto Services in [Integrating IBM Cloud services with Hyper Protect Crypto Services](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-integrate-services).

You can also find the detailed instructions on how to perform service-level arthorization in the Integration instruction links that are included in the topic.