vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Why can't I rotate root keys? 

When you access the Hyper Protect Crypto Services user interface, you do not see the options to rotate root keys.

  What’s happening 

From the IBM Cloud dashboard, you see a list of keys in the Keys table. However, by selecting the key that you want to rotate and clicking the Actions icon ![Actions icon](https://cloud.ibm.com/docs-content/v1/content/217f108cc44e2ce15fb692d4b57b4c628464e908/icons/action-menu-icon.svg), you don't see the Rotate key option on the list.

  Why it’s happening 

You do not have the correct authorization to perform Hyper Protect Crypto Services actions.

  How to fix it 

Verify with your administrator that you're assigned the correct role in the applicable resource group or service instance. For more information about roles, see [Roles and permissions](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-manage-accessroles).
If you want to create a public repo on the server, clear the Make this repository private checkbox.
8. If you want to use GitLab's Issues for issue tracking, select the Enable GitLab Issues checkbox.
9. If you want to track the deployment of code changes by creating tags and comments on commits, and labels and comments on issues that are referenced by the commits, select the Track deployment of code changes checkbox. For more information, see [Track where your code is deployed with toolchains](https://www.ibm.com/cloud/blog/announcements/track-code-deployed-toolchains/).
10. Click Create Integration.



For more information about configuring a GitLab tool integration, see [Configuring GitLab](https://cloud.ibm.com/docs/services/ContinuousDelivery?topic=ContinuousDelivery-gitlab).





 Why can't I clone my Git Repos and Issue Tracking repo over https? 

You must use a personal access token or an SSH key to perform Git operations.

 What’s happening 

You try to push or clone a repo from the command line by using https and cannot authenticate even though you entered the correct password.

 Why it’s happening 

Git Repos and Issue Tracking uses a single sign-on mechanism that does not support Git authentication that uses a user name and password on the command line.

 How to fix it 

To perform Git operations such as clone or push, you must use a personal access token or an SSH key. For more information about creating a personal access token or SSH key, see the [Getting started tutorial](https://cloud.ibm.com/docs/services/ContinuousDelivery?topic=ContinuousDelivery-git_workinggit_authentication).





 Why am I prompted to authenticate when I try to clone my Git Repos and Issue Tracking repo by using SSH? 

There might be issues with the location or the permissions for your private SSH key, or the Git command line might not be using your private SSH key to authenticate with Git Repos and Issue Tracking.
For more information, see [Why am I seeing SNAT port issues and egress connection failures?](https://cloud.ibm.com/docs/openshift?topic=openshift-ts-network-snat-125). 
 Calico Operator v1.27.17 v1.29.0 See the [Calico Operator release notes](https://github.com/tigera/operator/releases/tag/v1.29.0). 
 Gateway-enabled cluster controller 1902 1987 Image updated to resolve [CVE-2022-41721](https://nvd.nist.gov/vuln/detail/CVE-2022-41721), [CVE-2022-41717](https://nvd.nist.gov/vuln/detail/CVE-2022-41717), [CVE-2022-4304](https://nvd.nist.gov/vuln/detail/CVE-2022-4304), [CVE-2022-4450](https://nvd.nist.gov/vuln/detail/CVE-2022-4450), [CVE-2023-0215](https://nvd.nist.gov/vuln/detail/CVE-2023-0215), and [CVE-2023-0286](https://nvd.nist.gov/vuln/detail/CVE-2023-0286). 
 IBM Calico extension 1280-amd64 1305-amd64 Updated Go version to 1.19.5. 
 IBM Cloud Block Storage driver and plug-in v2.3.6 v2.3.7 Updated Go version to 1.18.9. Updated universal base image (UBI) to version 8.7-1031.1675784874. 
 IBM Cloud Controller Manager v1.24.10-2 v1.25.6-8 Updated to support the Kubernetes 1.25.6 release. Updated Go dependencies and to Go version 1.19.5.
Next, the bank sends a notification with payload containing attribute "notification-type":"maintenance"and "ibmenpushto": "{"tags":["AP""]]}", notification-type attributes is added so that it matches against the topic condition and ibmenpushto as the message is for targeting push customers with android and iOS devices in Asia Pacific region AP.









 Why don't I see Email or SMS notifications that I have sent after configuring Event Notifications for Email and SMS? 

Email and SMS are supported only for IBM Managed Sources (IBM Cloud services). You can send a notification from API source to all other destinations, except Email and SMS.





 Where do I specify the Slack channel name in the Slack Destination configuration? 

Event Notifications supports the Slack destination using Slack's “Incoming Webhook” feature. An incoming webhook is linked directly to a Slack channel. Hence, there is no need to separately specify the Slack channel.





 Is it possible to customize the message that is generated from IBM Cloud services ((IBM Cloud sources)? 

You cannot customize messages that are generated from IBM Cloud services ((IBM Cloud sources). These notifications are generated by the respective IBM Cloud service such as Secrets Manager, and Security and Compliance Center. The message content cannot be modified by the end user before it is sent out to a destination.





 Why do I get a 422 error response for the Send Notifications API call? 

Event Notifications service is unable to process your request. This is usually seen when there is no condition or filter associated with the topic to which the notification is sent. Check your topic and verify that it is connected to the correct source, with the intended conditions.





 Why my email notifications sent didn’t reach customers even though in the logs I can see successfully sent notifications? 

This may be due to your Event Notifications instance has a subscription created for the smtp_ibm destination and has no email ID added as a recipient to the list for the subscription.

Make sure your Event Notifications instance has a subscription created for the smtp_ibm destination and has at least one email ID added as a recipient to the list for the subscription.





 Is it possible to send notifications to more than one destination using Event Notifications?
Why can't I import my certificate file? 

You try to use IBM Cloud® Secrets Manager to import an SSL/TLS certificate, but you're unable to complete the action.

  What’s happening 

You have an unexpired TLS certificate that you want to store in Secrets Manager. When you try to import the file by using the Secrets Manager UI, you get the following error:

Add secret failed
An error occurred and the secret couldn't be added.

You also try to import the file by using the Secrets Manager API, but you get the following error:

Unable to parse the certificate

  Why it’s happening 

Secrets Manager supports X.509 certificate files in the .pem format only. However, you might be working with a certificate that is in a different file format. For example, X.509 certificates can have a variety of file extension types, including:



*  Certificate (.crt) or (.cer)
*  Distinguished encoding rules (.der)
*  Privacy-enhanced electronic mail (.pem)



  How to fix it 

To resolve the issue, ensure that your certificate file is in the supported format before you import it to Secrets Manager.



1.  Use the openssl utility to convert an X.509 certificate to the .pem format.

To convert a .crt file to .pem, run the following command:

openssl x509 -in cert.crt -out cert.pem

To convert a .cer file to .pem, run the following command:

openssl x509 -in cert.cer -out cert.pem

To convert a .der file to .pem, run the following command:

openssl x509 -in cert.der -out cert.pem
2.  Optional: If you're using the Secrets Manager API to import your certificate, ensure that the data is formatted correctly.

You can use the following UNIX command to format your .pem file to a single-line string can be passed to the Secrets Manager API:

awk 'NF {sub(/r/, ""); printf "%s\n",$0;}' cert.pem
Why can't I create a reserved IP address? 

When you create endpoint gateways, you can specify the same number of reserved IP addresses as the number of availability zones (AZs) that are in the region. It's typically three, one reserved IP address per AZ. Also, you can have only one reserved IP address per subnet because subnets don't span AZs.

  What’s happening 

Unable to create a reserved IP address.

  Why it’s happening 

Possible causes:



1.  If the endpoint gateway exists, and a reserved IP address is being added to it, you might find that a reserved IP address is already associated with the endpoint gateway in the same AZ as the one that you are trying to add.
2.  If a new endpoint gateway is being created with multiple reserved IP addresses, and two reserved IP addresses are being specified in the same AZ.



  How to fix it 

Check to see whether either of these causes apply, then modify your configuration per the limitations. For example, you can't have more than one reserved IP address per subnet.
If a different IP address range is used, then you need to divide the [subnets](https://www.davidc.net/sites/default/subnets/subnets.html?network=10.23.124.128&mask=25&division=11.721) and choose the IP address range that's required for subnet creation.





 Why does my instance provisioning remain in Starting state? 

 What’s happening 

After you apply a plan, the workspace takes a long time to provision the virtual server instance, and you notice in the UI that the virtual server instance remains in Starting state.

 Why it’s happening 

During the apply plan process, Terraform initiates the provisioning process of the virtual server instance in the cloud infrastructure. If there is a capacity issue or any issue from the infrastructure side for that particular region and zone, you might see this issue.

 How to fix it 

You can try to manually create an instance in the UI with the same image that is used during the automation process to see whether you get the same issue, or you can try a different zone for the deployment. You can also raise a support request for this issue to see whether it's originating from the infrastructure side.





 Why do I get an error that I'm not authorized to view the instance? 

You are receiving the following errors when you try to apply a plan to your workspace:

 What’s happening 



* Apply failed due to error fetching keys. The provided token is not authorized to list keys in this account
* Error: the provided token is not authorized to view the specified instance (ID:) in this account



 Why it’s happening 

During the apply plan process, the Spectrum Scale automation is integrated with trusted profiles, which is used for authorization purposes to provide permissions for the bootstrap node to create compute resources.

 How to fix it 

Contact your administrator to provide the required set of permissions on the trusted profile for the deployment to happen. For more support, you can raise a request with IBM support.





 Why does the health of the PERFMON show a failed state? 

 What’s happening
Troubleshooting 

ATTENTION!! IBM Blockchain Platform SaaS Edition is being replaced by IBM Support for Hyperledger Fabric!! IBM Blockchain Platform SaaS Edition will no longer be supported after July 31, 2023. Customers have been directed to migrate their networks by July 31, 2023. After this date, IBM Blockchain Platform SaaS networks that are not migrated to IBM Support for Hyperledger Fabric will be at risk for potential security vulnerabilities. A migration tool is provided from your console, and the disruption to your network is minimal. See [Migrating to IBM Support for Hyperledger Fabric](https://cloud.ibm.com/docs/blockchain?topic=blockchain-migrating-to-hlf-support) for details.

General problems can occur when you use the console to manage nodes, channels, or smart contracts. In many cases, you can recover from these problems by following a few simple steps.

This topic describes common issues that can occur when you use the IBM Blockchain Platform console.

Issues with the Console



* [Why is my IBM Blockchain Platform user interface unable to connect to cluster after deployment? (Ingress issue)](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-v2-troubleshootingibp-v2-troubleshooting-ingress-issue)
* [Why are my console actions failing in my Chrome browser Version 77.0.3865.90 (Official Build) (64-bit)?](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-v2-troubleshootingibp-v2-troubleshooting-chrome-v77)
* [When I hover over my node, the status is Status unavailable, what does this mean?](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-v2-troubleshootingibp-v2-troubleshooting-status-unavailable)
* [When I hover over my node, the status is Status undetectable, what does this mean?]
Why do I fail to load the new master key during the master key rotation process? 

After you run the cryptounit-mk-rotate command in the TKE CLI, you fail to load the new master key to the Current Master Key Register.

  What’s happening 

The new master key is not in Valid state in the current master key register after you run the cryptounit-mk-rotate command.

  Why it’s happening 

You accidentally exit the TKE CLI window when the root keys are being rewrapped by the new master key after you run the cryptounit-mk-rotate command.

  How to fix it 

Run the cryptounit-mk-rotate command again to resume the root key rewrap operations. When prompted, enter the password for the current signature key file to activate the new master key.
Note that with this change in the configmap, any snapshots that are created fail with the message: "CreateSnapshot functionality is disabled."



1. Save the current configmap from your cluster to your local machine.

kubectl get cm -n kube-system addon-vpc-block-csi-driver-configmap -o yaml >> snapshotconfigmap.yaml
2. Edit the IsSnapshotEnabled parameter to false.
3. Save the file and apply your changes.

kubectl apply -f snapshotconfigmap.yaml







 Troubleshooting snapshots 

Review the following troubleshooting topics.



* [Why can't I create snapshots?](https://cloud.ibm.com/docs/openshift?topic=openshift-ts-storage-snapshotfails).
* [Why can't I delete my volumesnapshot resources](https://cloud.ibm.com/docs/openshift?topic=openshift-ts-storage-volumesnapshotdelete).
Note that with this change in the configmap, any snapshots that are created fail with the message: "CreateSnapshot functionality is disabled."



1. Save the current configmap from your cluster to your local machine.

kubectl get cm -n kube-system addon-vpc-block-csi-driver-configmap -o yaml >> snapshotconfigmap.yaml
2. Edit the IsSnapshotEnabled parameter to false.
3. Save the file and apply your changes.

kubectl apply -f snapshotconfigmap.yaml







 Troubleshooting snapshots 

Review the following troubleshooting topics.



* [Why can't I create snapshots?](https://cloud.ibm.com/docs/containers?topic=containers-ts-storage-snapshotfails).
* [Why can't I delete my volumesnapshot resources](https://cloud.ibm.com/docs/containers?topic=containers-ts-storage-volumesnapshotdelete).
When you add a tool integration, the toolchain communicates with the tool that is represented by the tool integration to provision any necessary resources and associate them with the toolchain. If an error occurs during the setup process or if the communication between the toolchain and the tool does not complete properly, the tool integration is put into an error state.

 How to fix it 

You can try to configure the tool integration again:



1. On its tool card, hover over the Setup failed message and click Reconfigure.

Zoom

![Reconfigure button](https://cloud.ibm.com/docs-content/v1/content/562806c0b18119f4d21cb66f5ae6d051634b4a16/ContinuousDelivery/images/tool_reconfigure.png)

Figure 1. Reconfigure tool integration
2. Make sure that you are using valid configuration parameters. If the error was caused by an invalid configuration, an error message is displayed; for example, The integration could not be set up. Check the settings and try again. Reason: Invalid api_key:fakeKey. Update the settings for the tool integration and click Save integration.
3. If the error was caused by a communication problem, click Save integration to try again.







 Why can't I delete toolchains by using the ibmcloud CLI? 

Currently, you can't delete toolchains by using the ibmcloud resource CLI.

 What’s happening 

I tried to delete a toolchain from the command line by using the ibmcloud resource service-instance-delete command, and the command fails with the following error message:

Error Code: RC-ServiceBrokerErrorResponse Message: description : Toolchain delete must be performed from the toolchain dashboard

 Why it’s happening 

Toolchains are a special type of resource on the Cloud platform that you currently can't delete by using the ibmcloud resource CLI.

 How to fix it 

To delete a toolchain:



1.
Why can't I install a new strongSwan Helm chart release? 

Classic infrastructure

  What’s happening 

You modify your strongSwan Helm chart and try to install your new release by running helm install vpn iks-charts/strongswan -f config.yaml. However, you see the following error:

Error: release vpn failed: deployments.extensions "vpn-strongswan" already exists

  Why it’s happening 

This error indicates that the previous release of the strongSwan chart was not completely uninstalled.

  How to fix it 

Delete and re-install the Helm chart.



1.  Delete the previous chart release.

helm uninstall vpn -n <namespace>
2.  Delete the deployment for the previous release. Deletion of the deployment and associated pod takes up to 1 minute.

kubectl delete deploy vpn-strongswan
3.  Verify that the deployment has been deleted. The deployment vpn-strongswan does not appear in the list.

kubectl get deployments
4.  Re-install the updated strongSwan Helm chart with a new release name.

helm install vpn iks-charts/strongswan -f config.yaml
Why can't I install a new strongSwan Helm chart release? 

Classic infrastructure

  What’s happening 

You modify your strongSwan Helm chart and try to install your new release by running helm install vpn iks-charts/strongswan -f config.yaml. However, you see the following error:

Error: release vpn failed: deployments.extensions "vpn-strongswan" already exists

  Why it’s happening 

This error indicates that the previous release of the strongSwan chart was not completely uninstalled.

  How to fix it 

Delete and re-install the Helm chart.



1.  Delete the previous chart release.

helm uninstall vpn -n <project>
2.  Delete the deployment for the previous release. Deletion of the deployment and associated pod takes up to 1 minute.

oc delete deploy vpn-strongswan
3.  Verify that the deployment has been deleted. The deployment vpn-strongswan does not appear in the list.

oc get deployments
4.  Re-install the updated strongSwan Helm chart with a new release name.

helm install vpn iks-charts/strongswan -f config.yaml
Why does installing the IBM Cloud Object Storage plug-in fail? 

Virtual Private Cloud

Classic infrastructure

 What’s happening 

When you install the ibm-object-storage-plugin, the installation fails with an error similar to the following:

Error: rendered manifest contains a resource that already exists. Unable to continue with install. Existing resource conflict: namespace: , name: ibmc-s3fs-flex-cross-region, existing_kind: storageClass, new_kind: storage.k8s.io/v1, Kind=StorageClass
Error: plugin "ibmc" exited with error

 Why it’s happening 

During the installation, many different tasks are executed by the IBM Cloud Object Storage plug-in such as creating storage classes and cluster role bindings.

Some resources might already exist in your cluster from previous IBM Cloud Object Storage plug-in installations and were not properly removed when you removed or upgraded the plug-in.

 How to fix it 

Delete the resource that is display in the error message and retry the installation.



1. Delete the resource that is displayed in the error message.

oc delete <resource_kind> <resource_name>

Example for deleting a storage class resource:

oc delete storageclass <storage_class_name>
2. [Retry the installation](https://cloud.ibm.com/docs/openshift?topic=openshift-storage_cos_install).
3. If you continue to see the same error, get a list of the resources that are installed when the plug-in is installed. Get a list of storage classes that are created by the ibmcloud-object-storage-plugin.

oc get StorageClass --all-namespaces -l app=ibmcloud-object-storage-plugin -o jsonpath='{range .items[]}{.metadata.name}{"n"}{end}'
4. Get a list of cluster role bindings that are created by the ibmcloud-object-storage-plugin.
For more information, see [Profiles](https://cloud.ibm.com/docs/vpc?topic=vpc-profilesprofiles).





 What do I do if an instance is in a bad state, such as continually starting or stopping? 

You can issue a command to force the instance to stop. Use the IBM Cloud CLI to obtain the instance ID, and then run the following command, ibmcloud is instance-stop --no-wait -f. When the instance is stopped, you can either restart it or delete it.





 When I attempt to update my Ubuntu image with apt, I receive an error about the grub menu.lst file. How do I fix it? 

Edit the file "/boot/grub/menu.lst" by changing groot=LABEL... into groot=(hd0). Then, run following command, sudo update-grub-legacy-ec2. For more information, see [Error: groot must be grub root device on Ubuntu](https://developer.ibm.com/answers/questions/462237/error-groot-must-be-grub-root-device-on-ubuntu/).





 In what cases is my virtual server migrated to a different host? 

In limited cases a virtual server might need to be migrated to a different host. If a migration is required, the virtual server is shut down, migrated, and then restarted. A virtual server might be migrated in the following cases:



* Infrastructure [maintenance](https://cloud.ibm.com/docs/vpc?topic=vpc-about-cloud-maintenance). You might receive an email that's indicating that [maintenance](https://cloud.ibm.com/docs/vpc?topic=vpc-about-cloud-maintenance) is required on a system that is hosting your virtual server. Your virtual server might need to be migrated as part of the infrastructure [maintenance](https://cloud.ibm.com/docs/vpc?topic=vpc-about-cloud-maintenance).
* An unplanned host outage.
-g RESOURCE_GROUP
: ID of the resource group to which the key belongs

-f, --force
: Force update without confirmation





 Examples 

Update a service key named my-service-key, give it a new name my-service-key-2:

ibmcloud resource service-key-update my-service-key -n my-service-key-2







 ibmcloud resource service-key-delete 

Delete a service key.

ibmcloud resource service-key-delete ( KEY_NAME | KEY_ID ) [-f, --force]



 Command options 

KEY_NAME | KEY_ID
: Name of the key or the ID of the key

-f, --force
: Force deletion without confirmation





 Examples 

Delete service key my-service-key:

ibmcloud resource service-key-delete my-service-key







 ibmcloud resource service-aliases 

List aliases for a service instance.

ibmcloud resource service-aliases [ --instance-id ID | --instance-name NAME ]



 Command options 

--instance-id
: ID of the belonging service instance.

--instance-name
: Name of the belonging service instance.





 Examples 

List service aliases for service instance my-service-instance:

ibmcloud resource service-aliases my-service-instance







 ibmcloud resource service-alias 

Show details of a service alias.

ibmcloud resource service-alias ALIAS_NAME [--id]



 Command options 

ALIAS_NAME (required)
: Name of the service alias

--id
: Display the service alias's ID. All other output for the alias is suppressed. This option is exclusive with '--output'.





 Examples 

Show details of service alias my-service-alias:

ibmcloud resource service-alias my-service-alias







 ibmcloud resource service-alias-create 

Create an alias of a service instance.