Office of the Patient Advocate - State of California


Office of the Patient Advocate - State of California

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Home > Know Your Rights > Access to Care

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​​​​Access to Care
​Several California laws are in place to help ensure that you can access the care you need.
Timely Access to Care
California law protects your ability to get timely care through your health plan. Health plans must have enough in-network providers in an area in order to provide timely care.
Most health plans are required to meet the following time-based standards:

You can expect to see a primary care doctor within 10 business days and a specialist within 15 business days (these times are shorter if you need urgent care).
You can reach a qualified health professional by phone 24 hours a day, 7 days a week. If you need a call returned, you can expect a call within 30 minutes of leaving a message.​