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Refill VA Prescriptions - My HealtheVet - My HealtheVet
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If you have other forms of health care coverage (like a private insurance plan, Medicare, Medicaid, or TRICARE), you can use VA health care benefits along with these plans. Learn more about how VA works with other health insurance.

 Why does VA require me to provide information on my health insurance coverage (including coverage under a spouse’s plan)?
 

We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medicine we provide to treat your non-service-connected conditions (illnesses or injuries that aren’t related to your military service).
We don’t bill Medicare or Medicaid, but we may bill Medicare supplemental health insurance for covered services.

 What if my health insurance provider doesn’t cover all the non-service-connected care that VA bills them for?
 

You won’t have to pay any unpaid balance not covered by your health insurance provider. But, depending on your assigned priority group, you may have a copay for non-service-connected care.
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Accreditation, Discipline, & Fees Program - Office of General Counsel
We recommend studying title 38, United States Code, chapters 1, 11, 13, 15, 51, 53, 59, 71, and 72, and title 38, Code of Federal Regulations, parts 1, 3, 4, 14, 19, and 20. The questions on the claims agent examination are primarily based on information which can be found in these statutes and regulations. The topics which may be covered on the examination include compensation and pension programs, claim procedures, appeals, agents’ fees, and waiver of indebtedness. We recommend studying title 38, United States Code, chapters 1, 11, 13, 15, 51, 53, 59, 71, and 72, and title 38, Code of Federal Regulations, parts 1, 3, 4, 14, 19, and 20. The questions on the claims agent examination are primarily based on information which can be found in these statutes and regulations.
Complaints:
Due to the large number of complaints that the VA accreditation program is receiving that do not fall succinctly within our jurisdiction to investigate, we recommend that you submit any complaint about an individual or organization assisting with VA pension benefits  through the Federal Trade Commission's complaint assistant.  The VA accreditation program will be immediately notified of every complaint filed through the above link.  However, in addition to possible action by VA, by submitting your complaint through the Federal Trade Commission, your complaint will also be accessible to other Federal and State law enforcement authorities for their possible investigation and prosecution. 
Likewise, if your complaint involves claims assistance or representation provided to you on a VA compensation claim (or another non-pension benefit) and you believe that other State and Federal laws and regulations apart from those involving VA accreditation may have been violated, you may also submit your complaint through the Federal Trade Commission's complaint assistant.
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The Office of Research Oversight (ORO) is dedicated to promoting the responsible conduct of Department of Veterans Affairs (VA) research for the protection of Veterans and others who volunteer in VA research, and for the benefit of all Veterans whose health and well-being are improved by the discoveries made through a sound and ethically grounded VA research program. 
ORO monitors, reviews, and investigates matters of research compliance that involve VA research.  Specifically, ORO provides oversight of compliance with VA and other Federal requirements for the protection of human research subjects, laboratory animal welfare, research safety, research laboratory security, research information security, and research misconduct. ORO provides such oversight through site reviews, evaluations of VA medical facility remediation plans to resolve noncompliance, and other means. ORO also provides research auditing education to facility Research Compliance Officers (RCOs) and administratively oversees VA medical facility research program submissions of human research assurances, which are written commitments by VA medical facility leaders that their institutions will comply with VA and other Federal requirements pertaining to the protection of human research subjects.
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2001 Budget Analysis: Department of General Services (1760)
For example, General Fund support is being used for an on-line bidding project which allows the California Department of Transportation (Caltrans) to post construction
project proposals and conduct bidding on-line, even though most of Caltrans' activities are funded through special funds.
Administration Should Revise Proposal to Include Special Funds. We believe that services provided by the eBusiness Center to departments that are funded by special funds should be
supported by special funds. Therefore, we recommend that DGS submit a revised funding proposal to the Legislature prior to budget hearings which reflects the use of not only the General
Fund, but also special funds to support the eBusiness Center.
Method for Funding California Enterprise Project Is Inequitable 
We recommend that the Department of General Services submit a revised funding proposal for the ongoing support and operation of the state's home page and the Governor's
Office computer network which
(1) distributes costs of these projects among special funds in addition to the General Fund and (2) provides adequate funding for ongoing modifications to California's home
page. 
The budget proposes an ongoing augmentation of $1.7 million from the General Fund for the state's home page and a one-time augmentation of $1.5 million from the General Fund to upgrade
the Governor's Office computer network and E-mail system.
Background. The 2000-01 Budget Act appropriated $5.1 million to DGS to redesign the California home page, enhance the citizen E-mail system, and upgrade the Governor's Office
network. The department completed these activities in January 2001.
Current Funding Method Inequitable. It is our understanding that these various automation efforts provide support for all state programs even though they have been entirely funded from
the General Fund. For example, all departments will use the enhanced E-mail system and will have access for their Web sites through the redesigned home page. We believe the ongoing costs
for these systems should be shared by the General Fund as well as special funds through the use of a pro rata model or direct billing for usage.
Home Page Maintenance and Support Costs Seem Low.
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EOHQ
https://department.va.gov/privacy/wp-content/uploads/sites/5/2023/05/FY23ResidentAssessmentInstrumentMinimumDataSetPIA.pdf
275

Revenue Operations Payer Compliance Tool
Revenue Operations Payer Compliance Tool
553 KB
12/08/2020

2020
VHA
MD Clarity
EOHQ
https://department.va.gov/privacy/wp-content/uploads/sites/5/2023/05/FY21RevenueOperationsPayerComplianceToolPIA.pdf
276

Revenue Operations Workflow Tool
Revenue Operations Workflow Tool
842 KB
06/21/2023

2023
VHA
Data Center
EOHQ
https://department.va.gov/privacy/wp-content/uploads/sites/5/2023/07/FY23RevenueOperationsWorkflowToolPIA.pdf
277

Salesforce- Caregivers Records Management Application (CARMA)
Salesforce - Caregivers Records Management Application (CARMA)
938 KB
05/22/2023

2023
VHA
Salesforce GovCloud
EOHQ
https://department.va.gov/privacy/wp-content/uploads/sites/5/2023/06/FY23SalesforceCaregiversRecordsManagementApplicationCARMAPIA.pdf
278

Salesforce - Contact Center Quality Management System
Salesforce - Contact Center Quality Management System
967 KB
01/06/2023

2023
VBA
AWS GovCloud
EOHQ
https://department.va.gov/privacy/wp-content/uploads/sites/5/2023/05/FY23SalesforceContactCenterQualityManagementSystemPIA.pdf
279

Salesforce - Fiduciary Accountings Submission Tool (FAST)
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VA History Office - U.S. Department of Veterans Affairs
VHA, VBA, and NCA have their own historians on staff who serve as critical experts to tell the story of their respective Administration, while increasing the effectiveness of the collaborative process in telling the overarching VA story.
Our internal VA partners include the Federal Preservation Officer, Records Management Officers of each administration, and Librarians, among members of other diverse disciplines. We also work closely with professionals across the VA Central Office who manage communications, information technology, construction, VA’s legislative interaction, and other functions.
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Recent Articles from the History OfficeMore VA HistoryObject 80: LUKE/DEKA Prosthetic ArmHistory of VA in 100 ObjectsObject 79: VA Study of Former Prisoners of WarHistory of VA in 100 ObjectsThe Black Diamond Crew and the Hunt for John Wilkes BoothFeatured StoriesObject 78: French Cross at Cypress Hills National Cemetery in BrooklynHistory of VA in 100 ObjectsNew ICD-10 diagnostic code will promote better care for Veterans with blast injuries to the brainReflections from the Front: A new podcast from the VA history officeIntroducing the history of VA in 100 objects100 years of nursing history in 2 minutes or lessSign up for VA History updates

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What happens after you receive your initial claim decision?

Initial Claim decision received. Do you agree with your initial decision?
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You are done! Please visit the VA website to see what benefits and services you may receive.
No? Choose one of three options:

Supplemental Claim—Add or identify new evidence relevant to your claim and a reviewer will look at all evidence and decide if it changes the decision; or
Higher-Level Review—A senior reviewer will review the evidence already in your file to see if the decision should be changed; or
Appeal to the Board of Veterans’ Appeals—Next Steps…Choose one of three options:

Direct Review—A judge will review your appeal. No hearing and no new evidence submitted; or
Evidence Submission—You have additional evidence to submit and must do so within 90 days of filing your appeal. A judge reviews with no hearing; or
Hearing with a Veterans Law Judge—You will have a hearing and can submit new or additional evidence in support of your appeal.

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