File a Complaint


File a Complaint

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California
Public Utilities Commission

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Home
Consumer Support
File a Complaint

File a Complaint

The CPUC can help you file a complaint against a utility or road transportation service (such as a limousine, airport shuttle, or charter bus company). 

Public Safety Complaint


                                                             Let us know about public safety issues related to gas, electric, cable, telephone, water, or mobile home park utilities.
                                                            
                                                        

Whistleblower Complaint


                                                            As an employee, contractor, or subcontractor of a company regulated by the Commission, you may report suspected unsafe, unlawful, or dishonest activity.  
                                                            
                                                        

Utility Complaint


                                                            If you cannot resolve the problem after talking with the utility’s customer service, you may file an informal complaint with us.
                                                            
                                                        

Formal Complaint


                                                            Through the formal complaint procedure, the CPUC can order your utility to take corrective action on various formal complaints.
                                                            
                                                        

Transportation Complaint


                                                            If you cannot resolve the problem after talking with the transportation company, you may file a complaint with us.
                                                            
                                                        

Unauthorized Service Changes


                                                            If a company switched without permission (slamming) or charged for things you didn’t order (cramming), file a complaint.
                                                            
                                                        

Complaints About the CPUC


                                                            Let the Public Advisor know about your complaint about the CPUC, and determine how we can improve.
                                                            
                                                        

Comment on a CPUC Proceeding


                                                            The CPUC wants to hear from you! We encourage comments from the public on issues and proceedings to help us reach informed decisions. 
                                                            
                                                        

Check Case Status


                                                            Check the status of your complaint
                                                            
                                                        

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