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VBA embracing organizational transformation to enhance customer experience - VA News
Focus on the customer
The first step in organizational change involves embracing the core tenets of customer service—listening to and understanding customer needs to provide a personalized experience along every step of their journey.
Across VBA, we developed strategic leadership philosophies that outlined the way we support and engage our customers, from ensuring alignment with VA strategic goals to establishing organizational core values built on the four pillars of customer service: consistency, agility, accountability, and responsiveness. Most importantly, VBA shifted its focus entirely in its delivery of human capital services through Lee’s creation of a customized Customer Experience Model called LIFT, which involves listening, improving, facilitating and transforming the customer experience to deliver exceptional customer service while continuously improving satisfaction.
2. Focus on the culture
Another important facet of organizational transformation is changing culture—the shared values and beliefs that guide purpose and outcomes—as the key driver of high-performing organizations. When successfully aligned with leadership and strategy, culture can drive long-term results, build resilience and adaptability and cultivate an open, transparent environment that emphasizes employee well-being.
Within VBA, changing the culture involved creating a unified vision for success by becoming an organizational center of excellence for human capital best practices. Human capital serves as the foundation from which organizational culture is built, and VBA recognized that the best way to drive high-performance and produce quality products and services was to invest in its people. As a result, VBA began prioritizing employee development, well-being and satisfaction through employee engagement initiatives, programs, events and internal climate surveys.
This included establishing VBA’s first Work-Life Wellness and Employee Experience Office to increase employee satisfaction, engagement, morale and retention throughout VBA, as well as implementing the Stay in VBA program—VBA’s #1 employee engagement and retention strategy that continues to serve as an employee retention best practice. This comprehensive approach to employee well-being and engagement fosters a healthy work environment while ensuring the culture resonates with employees in a way that makes them feel seen, heard and valued.
3. Remain committed to growth
While organizational transformation is possible, it requires a long-term commitment to continuous growth. Part of a successful transformation hinges on having the necessary processes, resources and support.
Public Benefit | Roosevelt Island Operating Corporation of the State of New York
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The Corporation is a political subdivision of the State of New York and additional stakeholders include the City of New York, residents, students, developers and commercial operators, workers and visitors to Roosevelt Island (the "Island"). The Corporation's stakeholders benefit from the development and preservation of properties and open spaces, as well as sharing in the economic growth of the Roosevelt Island community.The Roosevelt Island Operating Corporation accomplishes its mission by practicing the following core values:ServiceWe are committed to providing services that enhance the Island's mixed-use residential community, including public transportation, public safety, public works and parks and recreation.PreservationThe Corporation promotes the preservation, enhancement, and sustainable use of the Island's historical landmarks and other structures and open spaces.Environmental ResponsibilityAll new development, as well as maintenance of parks, public spaces, and other property under the Corporation's stewardship strives to employ the latest, cost-effective, high-performance environmental designs and techniques available.Public SafetyWe are committed to protecting and serving the community by providing a safe and secure environment and enforcing local, State and Federal laws.Communication and TransparencyWe are committed to effectively communicating with our stakeholders and undertake to be open, honest and accountable in our relationships with everyone we work with and with each other.Fiscal ResponsibilityWe are committed to managing the Corporation's resources with fiscal responsibility and efficiency through a single comprehensive process that is aligned with the Corporation's strategic plan, without reliance on State subsidies.InnovationWe thrive on creativity and ingenuity and strive to employ new, unique and innovative solutions to accomplish our mission.PartnershipsWe strive to develop strategic partnerships with commercial enterprises, nonprofit organizations and institutions in the public and private sectors to meet the needs of our stakeholders and carry out our mission.GovernanceThe Corporation ensures good governance through compliance with its enabling legislation, corporate By-laws, General Development Plan, contractual obligations and all applicable Federal, State, and local laws.Date AdoptedAdopted December 14, 2011.

 
 
 

 

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Debra Sage
Wed, 22 May 2024 14:30:00 +0000
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https://news.va.gov/?p=131283
The Women’s Behavioral Health Interdisciplinary Program offers virtual, mental health-focused services for pregnant and postpartum Veterans.

<p>New mothers often experience mental health issues after childbirth, especially when they don’t have the right support. About one in seven women experience postpartum depression, which involves feeling extreme sadness, anxiety and tiredness for a period of more than two weeks in the year after childbirth. VA mental health providers in Virginia are using telehealth to help new mothers feel less alone.</p>

<p>Dr. Nicole Dutta is a psychology program manager for Women’s Mental Health at <a href="https://www.va.gov/hampton-health-care/" rel="noopener">VA Hampton Health Care</a>. Dutta oversees the Women’s Behavioral Health Interdisciplinary Program, which offers in-person and virtual perinatal/postpartum mental health services, supporting pregnant and postpartum Veterans.</p>

<p>“We know that the postpartum period is a heightened period of risk for women to develop depression or anxiety. So, if we can intervene early before they’re having significant symptoms, then we can prevent them from going through that,” Dutta shared.</p>

<h2 class="wp-block-heading">The benefits of virtual services</h2>

<p>Hampton VA’s perinatal/postpartum mental health services connect Veterans with a remote VA therapist for individual and group sessions. These services help pregnant and postpartum Veterans address the impact that relationship dynamics and personal identity have on their mental health.</p>

<p>With virtual appointments through VA Video Connect, the program ensures accessibility for all Veterans. Virtual care reduces travel times and increases flexibility for busy schedules which is especially important for new mothers.&nbsp;</p>

<p>The program’s virtual framework fosters a sense of community and connection among Veterans.
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The California Commission on the Status of Women and Girls is deeply concerned by the systematic erosion of women’s well-being, human rights, and economic status that have been profoundly accelerated by COVID-19. This Blueprint, the first of its kind, centers the economic needs of women and girls as critical to the state’s economic recovery from the COVID-19 pandemic.

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How Disclosure Rules Protect Your Pension - CalPERS PERSpective
“Trying to silence any shareholder voice… is really dangerous.” CalPERS Board President Theresa Taylor and CEO Marcie Frost speak out on why @ExxonMobil’s lawsuit against two shareholder groups threatens all investors. #ShareholderRights 

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FEMA: Completar Y Entregar La Solicitud De Préstamo De La SBA Es Esencial Para Recibir Una Asistencia Completa Por El Desastre De Texas
Préstamos por pérdidas económicas para capital de trabajo (sólo para pequeñas empresas y la mayoría de las organizaciones privadas sin fines de lucro) con el fin de recuperarse del perjuicio económico del desastre.

No se necesitan garantías para préstamos por pérdidas físicas de $14,000 o menos ni para préstamos económicos de $5,000 o menos.
Es posible que los propietarios de viviendas y los inquilinos a los que se deniegue una subvención de FEMA, y aquellos que no reciban un formulario de solicitud de préstamo, puedan optar al programa de Asistencia para Otras Necesidades (ONA, por sus siglas en inglés) de FEMA. Los propietarios de viviendas y los inquilinos que reciban un formulario de solicitud de préstamo de la SBA deben completarlo y entregarlo para poder optar al programa ONA. El programa ONA proporciona reembolsos por pérdidas de propiedades, reparación o reemplazo de vehículos, costos de mudanza y almacenamiento, y gastos importantes causados por el desastre que no estén cubiertos por un seguro u otras fuentes. Además del programa ONA, FEMA también puede conceder subvenciones para ayudar a pagar un alojamiento temporal y reparaciones de viviendas.
Otros datos sobre la solicitud de préstamo de la SBA: