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VA Accredited Representative FAQs | Veterans Affairs
VA Accredited Representative FAQs | Veterans Affairs

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 VA accredited representative FAQs
 

VA accredited representative FAQs

Get answers to common questions about VA-accredited representatives. VA’s Office of General Counsel accredits 3 types of representatives: Veterans Service Organization (VSO) representatives, attorneys, and claims agents. These individuals can provide you with responsible, qualified representation on your VA benefit claims.

 Get help from a representative or VSO

Choosing a type of accredited representative to work with

All VA-accredited representatives are authorized to provide help with VA benefit claims to Veterans and service members, as well as their dependents and survivors. Keep reading to learn about the differences between the 3 types of accredited representatives.
Note: If someone isn’t recognized by VA, they can’t legally help you with a VA benefit claim.
Learn about actions that require accreditation
Learn about unaccredited individuals and organizations from the Consumer Financial Protection Bureau
What services do accredited VSO representatives often provide?

An accredited VSO representative can help you gather evidence, file a claim, or request a decision review. And they can communicate with VA on your behalf. The services that an accredited VSO representative provides on your VA benefit claim are always free.
Veterans use accredited VSO representatives more often than other types of representatives on initial benefit claims. 
Note: Generally, when you work with an accredited VSO representative, the Veterans Service Organization as a whole is representing you.
Check our list of VA-recognized Veterans Service Organizations

What services do accredited attorneys or claims agents often provide?

Some VA-accredited attorneys and claims agents provide services for free on initial claims.
VA Help To Avoid Foreclosure | Veterans Affairs
VA Help To Avoid Foreclosure | Veterans Affairs

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VA help to avoid foreclosure

If you fall behind on your mortgage payments, your mortgage servicer (the company that handles collecting the money for your lender) can take your house to cover the money owed. This process is called foreclosure. Find out how our VA loan technicians can help you avoid foreclosure and keep your house.

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Helping you stay in your home is a top priority for us:We’re calling on mortgage servicers to pause foreclosures of VA-backed home loans through May 31, 2024. During this pause, we’ll work with servicers to find ways to help Veterans and survivors stay in their homes.We’re extending the COVID-19 Refund Modification program through May 31, 2024. This program helps Veterans and their families keep their homes by allowing VA to purchase a portion of the loan.
Performance dashboard | Veterans Affairs
Performance dashboard | Veterans Affairs

 

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The .gov means itâs official.

 Federal government websites often end in .gov or .mil. Before sharing sensitive
 information, make sure youâre on a federal government site.
 

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 website and that any information you provide is encrypted and transmitted securely.
 

VA.gov
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Performance dashboard

 Performance dashboard
 
Last updated May 25, 2024

 VA.gov at a glance
 

VA.gov at a glance definitions

Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

 Signed in users
 

 19,503,436
 

 Last 12 months
 

 User satisfaction
 

 57.4%
 

 Last month
 

 Successful transactions
 

 48,355,408
 

 Last 12 months
 

 VA.gov service
 

VA.gov service definitions

Total users: The total count of users who have visited VA.gov over the last 30 days and used service lines such as health care, education, pension, etc.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health care
Data is from the previous 30 days

 Total users
 
1,225,722

 Up 9% compared to last year
 
 

 User satisfaction
 
67.2%

Tool
Transactions

Schedule and view VA appointments online
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It also distributes the winning design to VA facilities, military installations around the world, and across cities and towns in our nation. It then serves as the cover of the official program for the Veterans Day Observance at Arlington National Cemetery.
Get more information about Veterans’ Day activities

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If you are a Veteran in crisis
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 Call 988 and press
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 Text to 838255
 Chat confidentially now
 Call TTY if you
 have hearing loss 1-800-799-4889

Get more resources at VeteransCrisisLine.net. 

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Date last updated May 7, 2024

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Some benefits may also be used by active service members, reservists, and National Guard members as well as eligible spouses, children, and survivors of Veterans and service members. Consult the VA benefits booklet or visit the nearest VA regional office for character of discharge requirements and more detailed information.

Page last updated on June 28, 2022

 

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An official website of the U.S. Department of Veterans Affairs

VA.gov
ChooseVA
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Learn what the PACT Act means for your VA benefits 

 We’re here anytime, day or night - 24/7

If you are a Veteran in crisis
 or concerned about one, connect with our caring, qualified responders for confidential help. Many of
 them are Veterans themselves. 

 Call 988 and press
 1
 Text to 838255
 Chat confidentially now
 Call TTY if you
 have hearing loss 1-800-799-4889

Get more resources at VeteransCrisisLine.net.
MISSION Act Quality Standards | Veterans Affairs
MISSION Act Quality Standards | Veterans Affairs

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An official website of the United States governmentHere's how you knowThe .gov means it’s official.Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.The site is secure.The https:// ensures that you're connecting to the official website and that any information you provide is encrypted and sent securely.Talk to the Veterans Crisis Line now
Enter Search Term(s):SearchSearchMenuAboutFacility PerformanceProvider InformationAccess and QualityAccess to CareSatisfaction with CareHow Quickly Can My VA Facility See Me?Access Times At Individual FacilitiesSame-Day Service Options At Individual FacilitiesHow Does Care Compare In VA and Other Facilities In My Area?Hospital Compare DataNursing Home Compare DataMISSION Act Quality StandardsFacility Quality DataThe data below are now part of MISSION Act Quality Standards.Outpatient Compare DataPatient Experience Compare DataMore dataSearch
AboutFacility PerformanceProvider InformationAccess & QualityAccess to CareSatisfaction with CareHow Quickly Can My VA Facility See Me?Access Times At Individual FacilitiesSame-Day Service Options At Individual FacilitiesHow Does Care Compare In VA and Other Facilities In My Area?Hospital Compare DataMISSION Act Quality StandardsNursing Home Compare DataFacility Quality DataThe data below are now part of MISSION Act Quality Standards.Outpatient Compare DataPatient Experience Compare DataMore data

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MISSION Act Quality Standards 

The MISSION Act Quality Standards comparison data allows consumers to examine VA and regional community provider performance on key clinical quality and experience metrics.
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Congressional and Legislative Affairs
VA Congressional Fellowship Program Class of 2024Welcome 2023 congressional and legislative affairs fellows!
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Tribal Consultation Letter
VA MISSION Act (Public Law 115-182) Section 403The VA MISSION Act Section 432 funds 100 physician residents’ clinical rotations in non-VA health care facilities, prioritizing facilities operated by Indian tribes or tribal organizations, and the Indian Health Service.
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Congressional and Legislative Affairs
VA Congressional Fellowship Program Class of 2023Welcome 2023 congressional and legislative affairs fellows!
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Tribal Consultation Letter
Improve health care access for Veterans by re-issuing the VA Tribal Sharing and Reimbursement AgreementsVA is writing to request tribal consultation to improve health care access for Veterans by re-issuing the VA Tribal Sharing and Reimbursement Agreements.
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Tribal Consultation Letter
FY 2022 Tribal Consultation and Urban Confer on the Annual Operational Plan for the VHA-IHS Memorandum of Understanding (MOU)The Department of Veterans Affairs (VA) is writing to facilitate a tribal consultation to improve health care access for Veterans by re-issuing the VA Reimbursement Agreements.
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Tribal Consultation Letter
Requesting feedback and comments on draft template for the lower 48 states THP Reimbursement Agreement templateVA is writing to facilitate a tribal consultation to improve health care access for Veterans by re-issuing the VA Reimbursement Agreements.
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Tribal Consultation Letter
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Memorial Day Message
Inspector General Michael J. Missal
Deputy Inspector General David Case
May 23, 2024

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Inspector General Michael J. Missal
Deputy Inspector General David Case
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VA OIG 91st Semiannual Report to Congress

VA OIG 91st Semiannual Report to Congress

May 22, 2024

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Software Delayed the Establishment of Supplemental Claims for Appeals of Benefits Decisions

The OIG substantiated the allegation that supplemental claims were not always established within 48 hours of higher-level reviews being completed. 

Software Delayed the Establishment of Supplemental Claims for Appeals of Benefits Decisions

May 23, 2024

The OIG substantiated the allegation that supplemental claims were not always established within 48 hours of higher-level reviews being completed. 

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System Leaders’ Response to Allegations Related to Access to Behavioral Health Care at the El Paso VA Health Care System in Texas

The OIG reviewed system leaders' actions taken in response to allegations related to access to behavioral health care and patient privacy. Click to read more.
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