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What is phishing? (updated Jan. 19, 2024)

Report all unsolicited email - including the full email headers - claiming to be from the IRS or an IRS-related function to phishing@irs.gov. If you've experienced any monetary losses due to an IRS-related incident, please report it to the Treasury Inspector General for Tax Administration (TIGTA), the Federal Trade Commission, and the Internet Crime Complaint Center (IC3). People can also forward the email to your internet service provider’s abuse department.
NOTE: You can get help with most tax issues online or by phone.

What to do if you receive a suspicious IRS-related email (updated Jan. 19, 2024)

If you receive an email claiming to be from the IRS that contains a request for personal information, taxes associated with a large investment, inheritance or lottery.
Don't reply.
Don't open any attachments. They can contain malicious code that may infect your computer or mobile phone.
Don't click on any links. Visit our identity protection page if you clicked on links in a suspicious email or website and entered confidential information.
Send the full email headers or forward the email as-is to phishing@irs.gov. Don't forward screenshots or scanned images of emails because this removes valuable information. 
Delete the original email.

What to do if you receive a suspicious IRS-related telephone call (updated Jan. 19, 2024)

IRS impersonation telephone calls – as well as other types of unwanted calls (e.g., telemarketing robocalls, fake grants, tech support, sweepstakes winnings, etc.) – remain popular scams. Blocking these types of calls is one strategy taxpayers should consider.
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What To Do if You Were Scammed | Consumer Advice
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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

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 When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

Alvaro Puig

 When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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Let’s talk about spam texts and emails | Consumer Advice
Before you enter personal information on a website, email, or text chain, stop. Ask yourself: Why do they need this information? And what’s going to happen to it? Remember, too: never share your Social Security number with someone who reaches out to you.   Unsubscribe from unwanted emails. Getting fewer unwanted emails helps you avoid clicking on links that can lead to a phishing attack.Report unwanted messages. Unwanted messages often lead to scams. Report them. Use your phone’s “report junk” option or forward unwanted texts to 7726 (SPAM) and unwanted emails to your email provider.Learn more about how to get fewer spam texts and emails. If you spot a scam, report it to the FTC at ReportFraud.ftc.gov.

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Unwanted Calls | Consumer Advice
Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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How To Avoid a Government Impersonation Scam
Report phishing | Internal Revenue Service
If you don't find information on our website or the instructions are different from what you were told to do in the letter, notice or form, please use the appropriate online resources.
Once you have determined that it is not legitimate, report the incident to TIGTA and phishing@irs.gov.

What if I receive an email requesting W-2 information? (updated Jan. 19, 2024)

Since 2016, phishing@irs.gov has received emails from organizations that have been targeted by the business email compromise (BEC) / business email spoofing (BES) W-2 scam.
There are multiple variants of this scam (e.g., fake invoice, gift card, wire transfer, title/escrow, etc.). Please only contact the IRS for the W-2 variant. You can report the W-2 variant to the IRS – whether you are a victim or not – and should report any BEC/BES variants to the Internet Crime Complaint Center.
If you are a victim of this scam (e.g., you responded by sending the W-2s) please email dataloss@irs.gov and also send the full email headers to phishing@irs.gov (Subject: W-2 Scam).
If you are a recipient of this scam but did not send any information, please send the full email headers to phishing@irs.gov (Subject: W-2 Scam).
If you report the W-2 scam to phishing@irs.gov please clarify if you are a victim.
Please see:
IR-2016-34, IRS Alerts Payroll and HR Professionals to Phishing Scheme Involving W-2s
IR-2017-10, IRS, States and Tax Industry Renew Alert about Form W-2 Scam Targeting Payroll, Human Resource Departments
IR-2017-20, Dangerous W-2 Phishing Scam Evolving; Targeting Schools, Restaurants, Hospitals, Tribal Groups and Others
IR-2017-130, Don't Take the Bait, Step 6: Watch Out for the W-2 Email Scam
Let’s talk about spam texts and emails | Consumer Advice
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Consumer Alert

Let’s talk about spam texts and emails 

By

Andrew Rayo

Consumer Education Specialist

May 6, 2024

Another day, another round of spam texts and emails trying to sell you things. At best, spam is annoying. At worst, it’s pushing scams or trying to install malware on your device. If you’re tired of getting spam, there are some ways to help.When scammers send spammy messages that seem legit (but aren’t), they’re often trying to trick you into clicking links and giving them personal or financial information. Things like your passwords or bank account and Social Security numbers are valuable to scammers. With that access to your accounts, scammers could try to steal your money or your identity. Or both.To help you cut down on spam and avoid scams:Use filters. Your mobile phone probably has options to filter and block texts from unknown senders. Some wireless providers and call blocking apps can also help block unwanted messages. Many popular email providers (like Gmail) have strong spam filters turned on by default. But if any spam gets into your inbox, mark it as spam or junk.Protect your personal information. Before you enter personal information on a website, email, or text chain, stop. Ask yourself: Why do they need this information? And what’s going to happen to it? Remember, too: never share your Social Security number with someone who reaches out to you.   Unsubscribe from unwanted emails. Getting fewer unwanted emails helps you avoid clicking on links that can lead to a phishing attack.Report unwanted messages. Unwanted messages often lead to scams. Report them.
Let’s talk about spam texts and emails | Consumer Advice
I am constantly receiving call from people from Yelp subcontractors? I think, they now know I am annoyed by this and these morons think its game. I find it very unprofessional, as I continue to say I am not interested In their services. What can be done?

Reply

WR Cline
May 20, 2024

Endless advice from so many sources on how to protect ourselves from internet crooks!
 But I am still waiting to hear on the news of some of those crooks being tracked down and jailed by any branch of government, or if from foreign countries, sanctions if they don't start jailing their local crooks. Willie Sutton wouldn't bother robbing banks were he still alive--he would be mining the internet. Internet crooks do FAR more damage than any old-time bank robber ever did--I wish police agencies would go after the modern crooks like they did with antique crooks--and not put what seems to be the entire burden for protection on customers.

Reply

K Welsh
May 20, 2024

Sometimes email unsubscribe buttons don't work, or they don't include the instructions on how to unsubscribe. This goes against the CAN-SPAM laws. How do you report this?

Reply

Recent Consumer Alerts

Free money on social media? Nah. It’s a scamMay 21, 2024

Looking to buy an exotic pet? Scammers are hoping to hear from youMay 17, 2024

Spot an ad on social for a low, low price on a brand name product? Think twiceMay 13, 2024

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Scam Alerts | Food and Nutrition Service
If you do not know if a request for information about SNAP is real, contact your local SNAP office.SNAP Websites Scam Alert, 2/8/2021Be aware of websites that mention food stamps and promise monthly payments. Do not share your personal information with links provided through email. These links will take you to different websites, which may share your personal information in exchange for food stamps information. If you have questions about SNAP, visit our website. If you do not know if a website about SNAP is real or not, contact your local SNAP office. If you receive an email that you think is a scam, do not reply at all. Just delete.2020On-Line Guides, 11/13/2020Please be aware of websites that ask for your information in exchange for online guides. They may share your information with outside sources. Do not share any kind of personal information with these types of websites. If you have questions about SNAP eligibility, visit our eligibility website. If you do not know if a website about SNAP is real or not, contact your local SNAP office. If you receive an email that you think is a scam, do not reply at all. Just delete.Possible SNAP Phishing Scam, 9/10/2020Be aware of a scam using texting to obtain your personal information. The text might say you were chosen to receive food stamps or SNAP. If you do not know if a request for information about SNAP is real or not, contact your local SNAP office. Never share personal information with individuals or organizations that you do not know. Personal information includes your social security number, bank information, or SNAP electronic benefits transfer card or PIN number. If you think the text is a scam, do not reply at all. Just delete.COVID-19 Potential Fraud Scam Alert, 3/24/2020Please be aware that unscrupulous individuals may use COVID-19 as an opportunity to create a scam in order to steal your personal information. FNS has already received at least one report of a potential scam targeting Supplemental Nutrition Assistance Program (SNAP) participants.
Report phishing | Internal Revenue Service
IR-2016-34, IRS Alerts Payroll and HR Professionals to Phishing Scheme Involving W-2s
IR-2017-10, IRS, States and Tax Industry Renew Alert about Form W-2 Scam Targeting Payroll, Human Resource Departments
IR-2017-20, Dangerous W-2 Phishing Scam Evolving; Targeting Schools, Restaurants, Hospitals, Tribal Groups and Others
IR-2017-130, Don't Take the Bait, Step 6: Watch Out for the W-2 Email Scam
IR-2018-8, IRS, States and Tax Industry Warn Employers to Beware of Form W-2 Scam; Tax Season Could Bring New Surge in Phishing Scheme

What if I am a tax preparer and I receive or I am a victim of an IRS-related or tax-related email? (updated Jan. 19, 2024)

See How do I verify contact from the IRS?
If you determine that the contact is not legitimate:
If the scam is IRS-related, report the incident to phishing@irs.gov, the Treasury Inspector General for Tax Administration (TIGTA), the Federal Trade Commission, and the Internet Crime Complaint Center (IC3).
If the scam is tax-related, report to phishing@irs.gov and the Federal Trade Commission.
If you are a victim of a security incident, please review Publication 4557PDF and contact your stakeholder liaison (SL).
For additional guidance please see FTC Data breach guidance: A guide for businesses.

What if I received a solicitation via social media from someone who claims to be from the IRS? (added Jan. 19, 2024)

Please report the added social media account to the appropriate social media provider.
Please include the full URL of the social media account and report the incident to phishing@irs.gov, the Treasury Inspector General for Tax Administration (TIGTA), the Federal Trade Commission, and the Internet Crime Complaint Center (IC3).

What if I receive an unsolicited email that references the IRS or taxes? (updated Jan. 19, 2024)

Please send the full email headers to phishing@irs.gov and your internet service provider’s abuse department.
Report phishing | Internal Revenue Service
They can contain malicious code that may infect your computer or mobile phone.
Don't click on any links. If you clicked on links in a suspicious SMS and entered confidential information, visit Identity Theft Central.
Report the message to 7726 (SPAM).  
Please include both the Caller ID and the message body in your email to phishing@irs.gov. Create a new email. Copy the Caller ID from the message and paste into the email. Press and hold on the body of the text message, select Copy, paste into the same email and send to phishing@irs.gov. If you are unable to copy the Caller ID or message body, please forward a screenshot of the message to phishing@irs.gov. A Multimedia Messaging Service (MMS) message may require you to save the attachment and then attach the file saved to an email to phishing@irs.gov.
Delete the original text.
For more information see the IRS video on fake IRS-related text messages.

What if I receive a phishing email that is not IRS or tax-related? (updated Jan. 19, 2024)

Phishing emails that are not IRS, Treasury and tax-related should not be sent to phishing@irs.gov.
If you receive a suspicious phishing email not claiming to be from the IRS, forward the email as-is to reportphishing@antiphishing.org, your internet service provider’s abuse department, and to the Federal Trade Commission.
If you receive an email you suspect contains malicious code or a malicious attachment and you HAVE clicked on the link or downloaded the attachment, visit OnGuardOnline.gov to learn what to do if you suspect you have malware on your computer.
If you receive an email you suspect contains malicious code or a malicious attachment and you HAVE NOT clicked on the link or downloaded the attachment, forward the email to your internet service provider’s abuse department.

What if I want to train my employees on IRS or tax-related phishing emails by conducting a tax-related phishing exercise? (updated Jan. 19, 2024)