Office of the Patient Advocate - State of California


Office of the Patient Advocate - State of California

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​​​​​How to ​​File a Complaint
If you have a problem getting the health care services you need, you have the right to file a grievance (complaint) with your health plan. If the health plan does not resolve your complaint or takes too long to respond, you can file an external appeal with the agency that oversees your health plan. For most people, the Department of Managed Health Care oversees their plan. The Department of Insurance oversees limited-benefit health plans and some PPOs. The basic steps to filing a complaint are listed here. Click below for assistance or for information specific to your type of health coverage.
Medi-Cal ComplaintsMedicare ComplaintsLocal AssistanceStatewide Assistance
Learn more about different types of health coverage

File a Grievance with your Plan