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FAQs • Morgan Hill • CivicEngage
17.
Do all MoGo drivers have a background check?

All MoGo drivers must pass a background check and complete appropriate training.  

18.
What other modes of transit can I connect to?

MoGo has virtual stops at Caltrain and at all VTA Bus Route stops in Morgan Hill.  

19.
Is this service meant to replace bus service?

MoGo is a supplement to the existing public transit within Morgan Hill. MoGo helps expand ride-hailing technology to public transit customers, including historically underserved communities and populations, along with areas of the County where fixed-route bus or rail service is less frequent or unavailable.  

20.
How is MoGo funded?

MoGo Morgan Hill Quick Ride is funded with 2016 Measure B Innovative Transit Service Models program funds under the Transit Operations Program Area goal of supporting new/innovative transit service models that will address first/last mile connections and transit services for the transit dependent, vulnerable populations, and paratransit users that is safe and accountable. MoGo helps expand ride-hailing technology to public transit customers, including historically underserved communities and populations, along with areas of the County where fixed-route bus or rail service is less frequent or unavailable. 

21.
Will I be able to rate my trip?

Yes. At the end of a trip, mobile app customers will be invited to rate their ride and submit comments about MoGo. 

22.
What is Phone Verification? 

Why is this change happening? Phone number verification is an important feature to keep the app secure and avoid sending spam messages.What will users see in the app? Users will see this message in the app and receive a text to their phone number with a verification code. They should input the code and press "Verify". They will be unable to use the app until their phone number is verified. What if a user created their account with the wrong phone number? If they have inputted the wrong phone number when they created their account, they can press "Change Phone #" to add a new phone number to their account.  What if a user has a landline and can't verify the phone number?
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1.
Am I required to participate? What if I don’t change anything about how I dispose of my trash?

Yes, everyone is required to participate. If you choose not to participate, you may receive contamination charges from your waste collection service provider. As of January 2024, the state allows jurisdictions, at their discretion, to fine residents and businesses who are not participating in the city's established organics recycling program. 

2.
What is organic waste?

Organic waste is any biodegradable material that comes from a plant or animal. This includes items like:Food scrapsYard wasteLumber, scrap wood, and plywoodFood-soiled paper wasteWhen organic waste is diverted from the landfill, methane emissions are reduced — making our community a healthier place. Organic waste can be used to create eco-friendly products such as mulch, compost, renewable energy, and other natural soil amendments. 

3.
In my jurisdiction, I collect my food scraps in a separate container in my kitchen. How can I keep it clean and reduce odors?

The odor released from kitchen food scraps is a common concern.
Frequently Asked Questions | Message in a Bottle – NASA's Europa Clipper
As it voyages from one water world to another, across a vast ocean of space, the Message in a Bottle symbolically carries the hopes and aspirations of all of us on Earth. It's a message about seeking connection and understanding in mysteries large and small.

What does submitting my name do?	

All submitted names are reviewed, and approved names are etched onto microchips. The microchips will be mounted on the Europa Clipper spacecraft, which will orbit Jupiter and make multiple flybys of Jupiter’s icy moon Europa.

How do I get my Message in a Bottle customized artwork?

You can retrieve and share your customized artwork on the check in page.

Why can't I find my name?

When searching for your name, you must type your name exactly as you submitted it (first name, last name) and use the same email with that name combination. Try variations on your name. Some people include a middle initial.

How do I print my Message in a Bottle customized artwork?

From your artwork page, click the print icon. If you have trouble printing, consider trying another browser (i.e. Firefox, Internet Explorer, Safari, Chrome, etc.)

I submitted my name but my name and email address are not recognized. What should I do?

When searching for your name, there must be an exact match with the name you originally input. Try variations on your name. Some people included a middle initial, or used an initial for their first name. For additional assistance, please contact us.

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We are using a popular map listing which we believe is fairly comprehensive, but it is possible that some countries, regions or territories are missing. If you are aware of this situation please let us know and we will work to improve the listing. You can contact us here.

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FAQs • Morgan Hill • CivicEngage
The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.You may also book from a computer at book.mogo.rideco.com 

13.
What if I am traveling with a pet?

Service animals are welcome, as required by law. All other pets must be secured in an enclosed carrier to board MoGo. 

14.
Can I book in another language besides English?

The MoGo app and web booking site are currently available in English and Spanish. To change the MoGo app language to Spanish, click the Menu in the top left corner, then click on your Profile. Select Language - Spanish. You may also call 408-330-3302 to book rides in English. 

15.
How do I qualify for a discounted fare?

Rides are $2.50 each per person per ride (one-way fare). MoGo also offers a discounted $1.00 low-income fare. Passengers qualify if their household income is within 200% of the federal policy level.To qualify, you must have a gross (before taxes) income level at or up to the amounts below.Household sizeHousehold income up to1$27,1802$36,6203$46,0604$55,5005$64,9406$74,3807$83,8208$93,260Add $9,440 for each additional household member over eight. 

16.
Who will be my driver?

MoGo drivers are CLS employees. CLS is the transportation service company operating the MoGo vehicles. All drivers are screened before they are hired and have received specialized safety training, including incident prevention.   

17.
Do all MoGo drivers have a background check?

All MoGo drivers must pass a background check and complete appropriate training.  

18.
What other modes of transit can I connect to?

MoGo has virtual stops at Caltrain and at all VTA Bus Route stops in Morgan Hill.  

19.
Is this service meant to replace bus service?

MoGo is a supplement to the existing public transit within Morgan Hill.
FAQs • What type of seats can I book?
FAQs • What type of seats can I book?

 

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What type of seats can I book?	

MoGo Morgan Hill Quick Ride offers Child, Youth, Regular, and ADA Accessible seating options, including:Regular Regular with Bike - Passenger seat plus a bike rack spaceAccessible - Passenger in a wheelchair or scooterYouth - Ages 8-18Child - Ages 0-7 (accompanied by a fare-paying parent, guardian, or responsible person age 16 or older; must bring and install an appropriate car seat or booster seat per California law)Discount Fare - For riders that meet the income eligibility of the VTA Clipper SMART program. Vehicles are equipped to carry strollers, bicycles, and baggage. If bringing a bike, select “General w/Bike” when booking your ride. Bike racks, when available, have the capacity for two bikes. Vehicles are ADA accessible and equipped to transport wheelchairs and scooters. If you require accessible seating, you can book a seat by selecting the Accessible option. You also have the option to add an additional companion traveling with you as a Regular seat.Please remember that all passengers in one booking need to travel at the same time and get picked up and dropped off at the same stops. 

▼
MoGo Morgan Hill Quick Ride	

Show All Answers

1.
How do I schedule a MoGo ride?

Book trips with the MoGo mobile app (Apple App Store or Google Play), to get the most features including automatic alerts about the status of your ride.
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FAQs • What type of seats can I book?
You also have the option to add an additional companion traveling with you as a Regular seat.Please remember that all passengers in one booking need to travel at the same time and get picked up and dropped off at the same stops. 

▼
MoGo Morgan Hill Quick Ride	

Show All Answers

1.
How do I schedule a MoGo ride?

Book trips with the MoGo mobile app (Apple App Store or Google Play), to get the most features including automatic alerts about the status of your ride. If you don't have a smartphone, you may also book rides using a computer at the MoGo web booking site book.mogo.rideco.com, or by calling 408-330-3302.When you make a reservation, you will be able to choose from a list of options for the pick-up and drop off times that best suits your schedule. 

2.
Where can I board MoGo?

Pick-up and drop-off is available at designated virtual stop locations within the Morgan Hill city limits. Virtual stops are located within 0.25 miles of most areas of the City including neighborhoods, commercial centers, and community spaces. Virtual stops are places where drivers can safely pull over to board passengers. When you book your ride, type the pick-up location and drop-off location and the app will direct you to the nearest virtual stop for your MoGo ride. MoGo virtual stops do not have a physical sign to designate where they are. Follow the instructions given when you book your ride or via the text or app updates to tell you where your stop is located. For instance, "Alkire at Peak - At the bus stop on the SW corner" OR "Centennial Recreation Center - At the drop-off location near the entrance of the Centennial Recreation Center" or "SB Monterey at 3rd Street - at the bus stop on the SW corner".Explore the MoGo Virtual Stop Map. 

3.
What type of seats can I book?
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 Chat with VA staff members through easy online access (available at limited sites).

 
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Chat with VA staff at select locations when you have nonurgent health questionsGet help finding your closest VA facility and refilling a VA prescription

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 Learn how to prevent and track pressure ulcers and injuries to help manage your daily care.

 
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Create journal entries to track your pressure ulcers/injuriesSet reminders to move, eat and take medicationsGet background information about ulcers/injuries, and tips for daily care and preventionWatch videos to learn about pressure ulcers/injuries and safely repositioningCreate a list of questions to ask in your next appointmentGet immediate help and locate nearby medical facilities

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 Complete a health questionnaire and access information and resources for deployment-related exposures.

 
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FAQs • Morgan Hill • CivicEngage
FAQs • Morgan Hill • CivicEngage

 

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Categories

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Food Scraps FAQ

MoGo Morgan Hill Quick Ride

Plumbing Fixture FAQs

Police: Carry Concealed Weapon (CCW) License

Private Sewer Lateral FAQs

Self-Hauler FAQ

▼
Food Scraps FAQ	

Show All Answers

1.
Am I required to participate? What if I don’t change anything about how I dispose of my trash?

Yes, everyone is required to participate. If you choose not to participate, you may receive contamination charges from your waste collection service provider. As of January 2024, the state allows jurisdictions, at their discretion, to fine residents and businesses who are not participating in the city's established organics recycling program. 

2.
What is organic waste?

Organic waste is any biodegradable material that comes from a plant or animal. This includes items like:Food scrapsYard wasteLumber, scrap wood, and plywoodFood-soiled paper wasteWhen organic waste is diverted from the landfill, methane emissions are reduced — making our community a healthier place. Organic waste can be used to create eco-friendly products such as mulch, compost, renewable energy, and other natural soil amendments. 

3.
In my jurisdiction, I collect my food scraps in a separate container in my kitchen. How can I keep it clean and reduce odors?

The odor released from kitchen food scraps is a common concern.
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