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California Public Utilities Commission
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California
Public Utilities Commission

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Issues with your utility?

We help Californians receive safe, clean, and affordable utility services.

Here’s How we can help

File a Complaint or Make a Comment


 Let us know about public safety issues, public utility misconduct, or a transportation service problem. Or comment on a proceeding or issue.
 
 

Late Bill Assistance


 If you have fallen behind on your utility bills, we can assist you to negotiate a payment plan.
 
 

Financial Assistance


 You might be eligible for energy, phone, or water service assistance that will reduce your monthly bills.
 
 

News and Updates


 Get the latest CPUC news and other updates. 
 
 

News and Updates

CPUC Advises of New 837 Area Code Coming to 530 Region

May 16, 2024 at 12:44pm

CPUC Proposes Rejecting AT&T’s Request to Withdraw as Carrier of Last Resort; Initiates New Rulemaking Process

May 10, 2024 at 11:47am

CPUC Approves A New Billing Structure That Will Cut Residential Electricity Prices And Accelerate Electrification

May 09, 2024 at 01:09pm

More News

Selected Upcoming Meetings and Events

Distributed Energy Resource Integration Working Group

May 29, 2024 at 09:00am

Climate Adaptation Working Group

May 29, 2024 at 01:30pm

SCE-Proposed Rates for Catalina Gas Public Forum at 2 p.m.

May 29, 2024 at 02:00pm

Today’s Calendar |
 Daily Calendar | CPUC Voting Meetings |
 More Events

 All Consumer Programs & Services
 
Apart from services like filing a complaint, resolving a billing problem, or seeking financial assistance, there are other programs and services that may offer help to you. 
Explore all Programs and Services

 Key Issues
Request Military Service Records | National Archives
Generally there is no charge for basic military personnel and medical record information provided to veterans, next of kin and authorized representatives from Federal (non-archival) records.
Some companies advertise DD Form 214 research services and will charge a fee for obtaining copies. This is provided as a free service by the National Archives and Records Administration.
Costs for Discharge Dates MORE than 62 years ago:
There is a fee for records that are considered "Archival," which depends on the discharge date. If the request is made 62 years after the service member's separation from the military, the records are now open to the public and subject to the public fee schedule (44 USC 2116c and 44 USC 2307). This is a rolling date, the current year minus 62 years. Learn more.
These archival requests require the purchase of the COMPLETE photocopy of the Official Military Personnel File (OMPF):

A routine OMPFs of 5 pages or less: $25 flat fee
A routine OMPF of 6 pages or more: $70 flat fee (most OMPFs fall in this category)
Persons of Exceptional Prominence (PEP) OMPF: $.80 cents per page ($20 minimum)

If your request involves a service fee, you will be notified as soon as that determination is made.

Response Time (Learn more)

Response times from NPRC vary depending on the complexity of your request, the availability of the records, and our workload.  We work actively to respond to each request in a timely fashion, keep in mind we receive approximately 4,000 - 5,000 requests per day.  
Please do not send a follow-up request before 90 days have elapsed, as it may cause further delays.

Who may request military service records?

You may request military service records (including DD 214) if you are:

A military veteran, or
Next of kin of a deceased, former member of the military.
 The next of kin can be any of the following:
 
Surviving spouse who has not remarried
Father
Mother
Son
Daughter
Sister
Brother

Public access depends on the discharge date:
Request Military Service Records | National Archives
Staff is available to take your call as early as 7:00 a.m. and as late as 5:00 p.m. CT.

Please note that requests which are sent by Priority Mail, FedEx, UPS, or other "express" services will only arrive at the NPRC sooner. They will not be processed any faster than standard requests. See the section above on emergency requests.

Other Methods to Obtain Military Service Records

Other potential methods to obtain your records include:

Writing a letter
Contacting your state or county

See Other Methods to Obtain your Military Service Records for more details, or see more information on access to the general public. 
Special Note on Contacting by Email: Requests for military personnel records or information from them cannot be accepted by email at this time. The Privacy Act of 1974 (5 U.S.C. 552a) and Department of Defense directives require a written request, signed and dated, to access information from military personnel records. Our email address should only be used only to request general information (hours of operations, procedures and forms) or to submit compliments, complaints, or concerns.
NOTE: If you send messages using WebTV or a free-email service, you will not receive our response if your mailbox is full. Messages sent to full mailboxes are returned to us as "undeliverable." You may wish to include your mailing address in your message so that we may respond via the U.S. Postal Service.

How Can I Check on the Status of My Request?

Allow us time to receive and process your request, then you may check on the status.  If you know your request number, click the Check Status button below to go to the check status page.
Check Status
If you do not know your request number, please provide the following information using the Online Status Update Request form.
Please provide:

the name, address and phone number of the requester, and
the veteran's branch of service to aid us to finding your request in our system.

You may also telephone the NPRC Customer Service Line (this is a long-distance call for most customers): 314-801-0800.
2001 Budget Analysis:State Data Centers
rate setting methods for nonmainframe activities, (2) identifying opportunities to specialize existing functions between the state's two
primary data centers, and (3) examining potential new outsourcing opportunities that have developed since the 1997 study.
The DOIT Should Report on Resources Needed to Conduct Study. We recommend that the Legislature direct DOIT to
report at budget hearings on the resources and time frames it would need to conduct a new data center consolidation study. The
DOIT should identify the resources needed to:

Identify existing data center functions that can be specialized between HHSDC and TDC and which will result in reduced costs
or improved efficiencies. 
Examine HHSDC's and TDC's methods for rate-setting for nonmainframe activities and develop a single consistent and
appropriate methodology.
Identify those data center functions private industry can provide at a reduced cost and/or with improved efficiency.

Return to General Government Table of Contents,
2001-02 Budget Analysis
California Electric Rate Comparison
Clean Power Alliance (CPA)
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Energy for Palmdale's Independent Choice (EPIC)
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Orange County Power Authority (OCPA)
Pico Rivera Innovative Municipal Energy (PRIME)
Pomona Choice Energy (POME)
Rancho Mirage Energy Authority (RMEA)
Santa Barbara Clean Energy (SBCE)
San Jacinto Power (SJP)

CCAs in SDG&E Areas

Clean Energy Alliance (CEA)
San Diego Community Power (SDCP)

Investor-Owned Utilities

Pacific Gas and Electric Company (PG&E)
Southern California (SCE)
San Diego Gas & Electric (SDG&E)

Support and Contact 
Telephone: 1 (866) 849-8390
 E-mail: public.advisor@cpuc.ca.gov
Address: Public Advisor's Office – CPUC
505 Van Ness Ave
San Francisco, CA 94102
 


 Consumer Programs
 

California Alternative Rates for Energy (CARE)/ Family Electric Rate Assistance (FERA) Programs 
The CARE discount is a monthly discount of 20-35% for electric bills for income-qualified utility and CCA customers.
The FERA discount is a monthly discount of 18% applied to electric bills for income-qualified utility and CCA customers.

Medical Baseline Rate Program
For utility and CCA customers, Medical Baseline ensures a set amount of electricity at the lowest monthly discounted rate for residential customers, who have qualifying energy needs due to medical conditions.

Utility Company Emergency Assistance
Some electric utilities offer cash assistance and special payment plans to consumers facing financial hardship.

Prepare for Power Down
Utility and CCA customers living in high fire threat areas can prepare for and/or navigate public safety power shutoffs using the programs and resources centralized here.

Customize Your Cost Savings
Shop top energy-efficient products, pick rebates, and customize programs for your home energy needs. 
PG&E area Home Energy Guide (includes Product Cost-Comparison, Rebates, and Programs) | SCE area Home Energy Guide, Product Cost-Comparison, Rebates, and Programs) | SDG&E area Rebates
Business | San Bruno, CA


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San Bruno CityNet Services is very excited about serving our business community. As a municipal operation, value pricing has always been San Bruno CityNet Services philosophy. As such, our business services are value priced similar to our residential products providing, in many cases, substantial cost savings to businesses over their current service providers.Current Business ServicesBusiness services currently offered include:  Business Phone Line (must fill out the VoIP Phone Service and Business Service applications)Business FaxSIP TrunksDIDsLNPHosted IP PBX service (Cisco Unified Communications Manager based)Ethernet services including point-to-point and up to 1 Gbps IP circuitsRequest a QuoteFor additional information about these products and services or to request a quote, call 650.616.3100 or email us.You can also visit our offices at:San Bruno CityNet Services398 El Camino RealSan Bruno, CA 94066Our business hours are 8 am to 5 pm on Monday, Tuesday, Thursday and Friday and from 8:30 am to 5 pm on Wednesday.

 
 
 

 

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Jury Service - jury_service
Additionally, individuals who are currently required to register as a sex offender pursuant to Section 290 of the Penal Code based on a felony conviction. Lastly, if any individual is incarcerated in any prison or jail, they are also disqualified from jury service.
Additionally, these changes do not affect the eligibility and disqualification criteria for service on a criminal or civil grand jury, as specified in Section 893 of the Penal Code.
We encourage individuals who have questions regarding these changes to contact your local jury office. For those individuals who will now be eligible for jury service and wish to serve, please remember that selection is random. The best way to ensure your name is added to the randomized selection process is to update your information with your county's local registrar of voters and with the California Department of Motor Vehicles, as well as filing a tax return with the Franchise Tax Board.

No one is exempt because of their job, race, color, religion, sex, national origin, sexual orientation, or economic status.

If you are qualified, please follow the directions on your summons and call in or report as instructed. You will receive additional information when you report for service.

Even if you are qualified to be a juror, you might still have what is called an "undue hardship." An undue hardship is a difficult situation that prevents you from being able to serve.

If you face an undue hardship, you may be able to be excused from jury service or postpone service.
 
 

 Reasons you may be excused from jury service include:

You have no means of transportation.
You would have to travel an excessive distance to the courthouse.
You have a physical or mental impairment.
You provide care for a dependent and cannot afford to have someone cover for you.
Serving would be an extreme financial burden.

If you are eligible for an excuse, please mark the correct category on the summons response form. Return it to the court right away. Even if you ask for an excuse, you may still be required to come to court to speak with the judge.
Postponement
Sometimes business or personal matters make it impossible to serve on the date shown on your summons. In that case you may ask to postpone your jury service. Follow the directions on your summons to request a postponement.
FAQs • San Bruno, CA • CivicEngage
The city has a $6 million per year road repair deficit and needs an additional source of locally controlled funding to meet these needs. 

2.
What priorities does Measure G address?

In addition to increased street and pothole repair efforts, Measure G provides locally-controlled funding for priorities such as:Maintaining neighborhood police patrolsAttracting and maintaining local businessesMaintaining City parks and playgroundsMaintaining and repairing park structures for children and youth 

3.
Why was Measure G placed on the ballot in 2019?

To address State takeaways of local funds and responsibly plan for San Bruno's future, the City has embarked on a multi-year, multi-pronged fiscal sustainability effort. After robust community engagement - including engaging 18,000 households and obtaining over 1,400 community survey responses, the City council unanimously acted to place Measure G on the ballot for voter consideration.  Measure G was passed by the San Bruno voters in November 2019. 

4.
What will Measure G cost, and how would the rate compare to other communities?

Measure G is a 1/2-cent local sales tax for our city, which changes the rate in San Bruno to 9.75%. By law, all funds generated by Measure G must stay in and benefit San Bruno and cannot be taken by Sacramento. 

5.
Will Measure G funds be spent responsibly?

Measure G includes strict accountability provisions, including independent citizens oversight, mandatory financial audits, and yearly reports to the community to ensure the funds are spent appropriately. 

▼
Mills Park Center Development	

Show All Answers

1.
What was the final City Council vote on the Mills Park Project at the July 9 meeting?

At the July 9 meeting, the Mayor made two motions: to approve the environmental determination for the project, and to approve the architectural review permit. Only three Council members were able to vote because two members announced their recusal from voting on the project, given the proximity of property they own to the site. In such cases, State law (Government Code §3696) requires that all three Council members vote in favor of the project.
Services | San Bruno, CA
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FAQs • San Bruno, CA • CivicEngage
The City's Traffic Engineer is available to consider traffic suggestions by phone at 650-616-7065 or by letter addressed to:City of San BrunoTraffic Engineer567 El Camino RealSan Bruno, CA 94066Depending upon the nature of your suggestion, it may first need to be reviewed by the Traffic Safety and Parking Committee (TSPC) prior to implementation. This is a standing Committee of citizens appointed by the City Council, that meets on the first Wednesday of every month at 6:30 pm in the Sister City Conference Room at City Hall. Public participation and discussion of traffic issues is encouraged as part of the TSPC meeting. A regular agenda is typically prepared three weeks in advance of the meeting, and only items on the agenda may be considered for action.For this reason, it is best to forward traffic suggestions directly to the Traffic Engineer as outlined above. Suggestions should include the problem, a recommendation solution and your contact information, including your name, address and telephone number. 

17.
How do I get a debris box or storage bin?

Recology San Bruno is the exclusive franchised debris box hauler for San Bruno and you must use them if you are interested in any type of debris box. View the Recology San Bruno website for additional information. If you plan on renting a storage bin, POD, or similar container and temporarily storing it on the street in front of your home while you fill it, you will need an encroachment permit. 

18.
How do I get traffic calming measures (like speed humps) installed on my street?

Please refer to our Traffic Calming Program Brochure (PDF) for information on how to initiate the process and the principles and guidelines of the Traffic Calming Program. Please email Public Works or call 650-616-7065 if you have additional questions. 

▼
Reach Codes	

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1.
What are Reach Codes?
CDFW Guidelines for Public Records Act Requests

Vague or unnecessarily broad descriptions, e.g., a request for all records “relating to” a general subject may delay a response to the request and result in a larger volume of records than the requester intended.
The requester's name, address, and other relevant contact information that will be entered into the GovQA system.

CDFW, FGC and WCB encourage requesters to include a telephone number and e-mail address for use in the event staff have questions about the request. CDFW, FGC and WCB may request additional information if the request is not specific enough to identify the requested records.
Submit a PRA Request

What records are not available through the PRA?

In addition to the public's right to access public records, California law recognizes both an individual's right of privacy and the need for state agencies to be able to competently perform their duties. To protect those interests, the Legislature has identified in the PRA and other statutes certain records and information that are exempt from public disclosure. A list of those exemptions is included in the PRA and should be consulted by anyone interested in seeing the full text of these exemptions. Below is a summary of a few of the most common exemptions:

Commercial fishing data, including landing receipts, except as provided in Fish and Game Code section 8022.
Preliminary drafts, notes, or inter-agency or intra-agency memoranda which are not retained in the ordinary course of business, provided that the public interest in withholding such records clearly outweighs the public interest in disclosure.
Records pertaining to pending litigation to which CDFW, FGC or WCB is a party, or to claims made until such litigation or claim has been finally adjudicated or otherwise settled.
Personnel, medical, or similar files, the disclosure of which would constitute an unwarranted invasion of privacy.
Records relating to investigations conducted for law enforcement purposes.
Contents of real estate appraisals relative to the acquisition of property, until all of the property has been acquired.
Records that are privileged under the California Evidence Code, including but not limited to attorney-client communications and attorney work product.
Records the disclosure of which is prohibited by federal or state law.