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Money transfers | Consumer Financial Protection Bureau
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Consumer Alerts | Consumer Advice
But what happens when financing terms aren’t clear? Or you’re told to expect a monthly payment amount, but end up

Consumer Alert

Use Pass It On to talk about fraud this Older Americans Month

Bridget Small

May 1, 2024

 This month, we join the nation to celebrate Older Americans Month. It’s also the 10th anniversary of Pass It On, the FTC’s fraud education campaign for older adults. As Older Americans Month

Consumer Alert

Spot scammers looking to profit from Midwest tornadoes 

Gema de las Heras

April 30, 2024

 Just as people in Nebraska, Iowa, Oklahoma, and other Midwestern states are reeling from the catastrophic damage caused by tornadoes and other severe weather, scammers are rolling in. They use all

Consumer Alert

Pay your bills, not impersonators

Andrew Rayo

April 29, 2024

 If you’re paying a medical, utility, or other bill online, you probably expect to wind up on the company’s website. What might you not expect? An impersonator tricking you into paying them instead

Consumer Alert

Did a celebrity really endorse THAT? Maybe not

Jim Kreidler

April 24, 2024

 Before you spend money on that celebrity-endorsed premium cookware, weight loss product, or can’t-miss money-making opportunity, pause. Take a breath. Are you sure a celebrity or influencer is really

Consumer Alert

Skip the scams as you look for options to avoid foreclosure 

Gema de las Heras 

April 23, 2024

 Are you having a hard time paying your mortgage? Even if you’ve missed payments or you’re already facing foreclosure, you still might have options. You really do, but that’s the same thing scammers

Consumer Alert

Heads up in your language

Jim Kreidler

April 22, 2024

 Being online is part of kids’ lives. When they’re online, kids watch and create content, post photos, videos, play games, and share what they’re doing with friends and family.
Scam Alerts | Food and Nutrition Service
If you see any ad on the internet offering SNAP application assistance, don't click it. It is a scam. Never provide any personal information, including credit card information on an unsecure website. SNAP employees or service providers will never ask you for credit card information. If it is not on your state agency application, they will not ask for it. If you have already fallen victim to this scam or a similar one, contact your credit card company immediately. You may also choose to file a police report. For more information on identity theft, please visit: https://consumer.ftc.gov/scams

Page updated: March 13, 2024

 

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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

Alvaro Puig

 When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

Alvaro Puig

 When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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Consumer Alerts | Consumer Advice
Health and wellness websites and apps collect a lot of personal and sensitive health information about their users. And they might make promises about how they’ll use and protect that data. If

Consumer Alert

Looking for a postal job? Also look out for job scams

Kira Krown

April 11, 2024

 Thinking about applying for a job with the United States Postal Service (USPS)? Make sure you’re dealing with the real thing. Scammers advertise jobs that don’t actually exist to try to steal your

Consumer Alert

If someone you care about paid a scammer, here’s how to help

Jennifer Leach

April 10, 2024

 Sharing a scam experience with someone you know takes courage. If someone trusts you enough to share their scam story, especially if the scammer is still in touch with them, here’s some advice to help

Consumer Alert

College students are targeted with jobs scams, too

Terri Miller

April 9, 2024

 Getting hired might feel like the ultimate high. But finding out it was just a scammer trying to steal your money will bring you — and your bank balance — right back down. Many college students look

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Gema de las Heras 

 Are you having a hard time paying your mortgage? Even if you’ve missed payments or you’re already facing foreclosure, you still might have options. You really do, but that’s the same thing scammers will tell you. Fortunately, there are ways to spot mortgage relief scams while you focus on saving your home.

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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

Alvaro Puig
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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

Alvaro Puig

 When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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Fake shipping notification emails and text messages: What you need to know this holiday season

December 14, 2023

Alvaro Puig

 When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

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Consumer Complaint Program | Consumer Financial Protection Bureau
Consumer Complaint Program | Consumer Financial Protection Bureau

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Recent updates | Consumer Financial Protection Bureau
Recent updates | Consumer Financial Protection Bureau

 Skip to main content
 

 An official website of the
 United States government

 Español
 

 中文
 

 Tiếng Việt
 

 한국어
 

 Tagalog
 

 Pусский
 

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 Kreyòl Ayisyen
 

(855) 411-2372

 Submit a Complaint
 

 Search
 

Search

Close

 Search
 

 Open the main menu
 

 Close the main menu
 

 

 Submit a Complaint

 

 
 

 

 

 Consumer Education

 
 

 Back
 

 

 

 Resources for Yourself

 

 
 

 

 

 Resources for Helping Others

 

 
 

 

 

 Consumer Complaint Database

 

 
 

 Money Topics
 

 

 

 Auto Loans

 

 
 

 

 

 Bank Accounts & Services

 

 
 

 

 

 Credit Cards

 

 
 

 

 

 Credit Reports & Scores

 

 
 

 

 

 Debt Collection

 

 
 

 

 

 Fraud & Scams

 

 
 

 Money Topics
 

 

 

 Money Transfers

 

 
 

 

 

 Mortgages

 

 
 

 

 

 Payday Loans

 

 
 

 

 

 Prepaid Cards

 

 
 

 

 

 Reverse Mortgages

 

 
 

 

 

 Student Loans

 

 
 

 Featured
 

Explore guides to help you plan for big financial goals

 Additional Resources
 

Submit a Complaint

Tell Your Story

Order free brochures

Browse Ask CFPB

 

 

 Rules & Policy

 
 

 Back
 

 Rules & Policy Overview
 

 

 

 Final Rules

 

 
 

 

 

 Interactive Regulations

 

 
 

 

 

 Rules Under Development

 

 
 

 

 

 Notices and Opportunities to Comment

 

 
 

 

 

 Regulatory Agenda

 

 
 

 

 

 Petitions for Rulemaking

 

 
 

 

 

 Competition and Innovation

 

 
 

 

 

 Advisory Committees

 

 
 

 

 

 Enforcement

 
 

 Back
 

 Enforcement Overview
 

 

 

 Enforcement Actions

 

 
 

 

 

 Enforcement by the Numbers

 

 
 

 

 

 Investigatory Authority

 

 
 

 

 

 Warning Letters

 

 
 

 

 

 Payments to Harmed Consumers

 

 
 

 

 

 Industry Whistleblowers

 

 
 

 

 

 Compliance

 
 

 Back
 

 Compliance Overview
 

 

 

 Compliance Resources

 

 
 

 

 

 Advisory Opinion Program

 

 
 

 

 

 Consumer Financial Protection Circulars

 

 
 

 

 

 Supervision and Examinations

 

 
 

 

 

 Supervisory Highlights

 

 
 

 

 

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 Small Business Lending Database

 

 
 

 

 

 Public Data Inventory

 

 
 

 

 

 Consumer Credit Trends

 

 
 

 

 

 Mortgage Performance Trends

 

 
 

 

 

 Financial Well-Being Survey

 

 
 

 

 

 Credit Card Surveys & Agreements

 

 
 

 

 

 Prepaid Account Agreements

 

 
 

 Featured
 

Help advance financial well-being

 

 

 News

 
 

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