vania-janet/multiturn-rag-retrieval-data huggingface dataset:
If you still can't view them, you might not have the required permission. Ask your account owner to add you to the support case access group. For more information, see [SoftLayer account permissions](https://cloud.ibm.com/docs/account?topic=account-migrated_permissions).
* How do I get support for non-IBM Cloud products?

Some cloud-based IBM products are not offered in IBM Cloud. These products, such as [Aspera on Cloud](https://www.ibm.com/cloud/aspera), are offered by IBM but aren't supported by the IBM Cloud platform. For support for these products, go to [IBM Support](https://www.ibm.com/support/home/).

Support for third-party services is provided by the service provider.
* Does IBM Cloud provide support for resources available through the IBM SkillsBuild Software Downloads?

The [IBM SkillsBuild Software Downloads](https://www.ibm.com/academic/home) is an IBM corporate program that provides access to the IBM Cloud Platform for faculty, students, and researchers at accredited academic institutions. Acceptance decisions, length of participation, awarding of credits, and any possible extensions are made by the IBM SkillsBuild Software Downloads Team and not IBM Cloud Support. IBM Cloud Support also does not provide technical support for accounts that are part of the IBM SkillsBuild Software Downloads Program. For more information about the program, see the [IBM SkillsBuild Software Downloads FAQ](https://www.ibm.com/academic/faqs/faqs).
* How do I ensure that users in my account get updates for a support case?

As the account owner or as an administrator or editor on the Support Center service, you can add users in the account to the watchlist. Users on the watchlist can view and follow the support case's progress. For more information, see [Updating your support case's watchlist](https://cloud.ibm.com/docs/get-support?topic=get-support-contact-watchlist).
* Can I find support cases that are created by specific users?
Enabling authentication from an external identity provider 

You can integrate with your external identity provider (IdP) to securely authenticate external users to your IBM Cloud® account. By using your IdP, you can provide a way for users in your company to use single sign-on (SSO). Connecting your cloud account with an IBM Cloud App ID instance of your choice makes it all possible.

A more commonly used authentication method in IBM Cloud that federates you for all IBM products and has no usage charges is IBMid federation by registering your company's domain. Registering a company's domain with IBM enables users to log in to IBM products and services by using their existing company user credentials. Authentication is then handled by your company's IdP through single sign-on (SSO). For information about how to register your company for a federated ID, see the [IBMid Enterprise Federation Adoption Guide](https://www.ibm.com/docs/en/ief). An IBM sponsor, such as an product advocate or client advocate, is required when you request to register federated IDs.

To begin setting up an IBMid for enterprise federation, open a case at ibm.com/mysupport and select IBMid Enterprise Federation as the product.

If you choose to use an external IdP reference through IAM, each account can have up to five IdP references added through the Identity providers page in the Access (IAM) section of the console. You set up your IdP reference by selecting which App ID instance to integrate with IAM. Then, the IdP reference is given a random realm ID that is the unique prefix for users of that App ID service instance.

Setting up the integration between your App ID instance, which is already configured with your IdP, and your IBM Cloud account makes it so you can continue to manage all users externally in your IdP. It also simplifies the log in process to your cloud account for users in your enterprise. After the integration is complete, you must provide your users with a custom URL that they use to log in each time. There is no need to invite anyone to your account because if they exist as a user in your connected IdP's user repository, they can log in with their credentials through the custom URL.



 Before you begin
* [Converting to VRF](https://cloud.ibm.com/docs/direct-link?topic=direct-link-what-happens-during-the-account-conversion-process)
* [Enabling service endpoints](https://cloud.ibm.com/docs/account?topic=account-vrf-service-endpointservice-endpoint)









 Related links 



* [FAQ](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-faq-vmwaresolutions)
* [User account and settings](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-useraccount)
* [Requiring MFA for users in your account](https://cloud.ibm.com/docs/account?topic=account-enablemfaenablemfa)
Now that you know how to navigate through the IBM Cloud user interface to get your account set up, create resources from the catalog, and find help through support and docs, it's time get coding or building your infrastructure!







 Using the console 

When you log in to IBM Cloud, your dashboard is displayed, which shows widgets that summarize the status of your account. If you're interested in customizing your dashboard, see [Working with scoped dashboards](https://cloud.ibm.com/docs/account?topic=account-custom-dashboard).

You can navigate the console by using the options from the console menu bar. Use the following options to explore the console:



* Use the Catalog link to explore over 350 products that offer options for compute, networking, security management, end-to-end developer solutions, and more.
* Click the Help icon ![Help icon](https://cloud.ibm.com/docs-content/v1/content/adcecdbe4e86955f88aac7f3c1e7ec3ff44992ef/icons/help.svg) > Docs to access the product documentation.
* Click the Help icon ![Help icon](https://cloud.ibm.com/docs-content/v1/content/adcecdbe4e86955f88aac7f3c1e7ec3ff44992ef/icons/help.svg) > Support center to go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) page
* From the Manage menu, you can access your account, billing and usage, and Identity and Access Management options.
* Click the IBM Cloud Shell icon ![IBM Cloud Shell icon](https://cloud.ibm.com/docs-content/v1/content/adcecdbe4e86955f88aac7f3c1e7ec3ff44992ef/icons/terminal-cloud-shell.svg) to open a browser-based shell environment that you can use to work with your IBM Cloud resources.
* Click the Cost estimator icon !
* For more information about support tickets, see [IBM Support Guide](https://www-01.ibm.com/support/docview.wss?uid=ibm10733923) and follow the steps in [Contacting IBM Support](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-trbl_support).









 Client responsibilities 



* While we commend clients that take steps to make their environments more secure, it must be noted that some practices might have adverse effects on the effectiveness of VMware Solutions.
* Clients are accountable for the firewalls that they create and the resulting limitations that are imposed on communications between the VMware Solutions components. These firewalls might also hinder the ability of IBM Support to access client instances and resolve issues. For more information about minimum recommended firewall configuration, see [Ports that are used by VMware Solutions](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-vmwaresol_ports-vmwareuses).
* Clients are fully responsible for encrypting the data in their system.
* Upon initial deployment, the offering’s automation and client’s account are separate. The client is allowed and encouraged to change all passwords that IBM provides in the console.
* vCenter access and credentials are created during initial deployments and provided to the client. As part of the requirement of our offering, IBM Support must retain full access to the management layer to provide life–cycle management and support to our clients.
* For more information about the credentials that are used by IBM automation and IBM Support, see [IBM user IDs](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-audit_user_ids). By leaving these credentials active, you are granting IBM permission to access the environment for satisfying provisioning requests or providing support as outlined here. You can revoke these credentials to prevent IBM access to the environment. If IBM later needs to satisfy a provisioning request or provide support, you are required to provide updated credentials to IBM Support.
For details about the services that are available for purchase in this new region, see [Services by region](https://cloud.ibm.com/docs/overview?topic=overview-services_region).





 14 December 2017 

Support for resources in the European Union
: If your services and data centers are located in Europe, IBM Cloud now offers extra capabilities to protect your data in the European Union. You can request that support is provided by customer success teams that are located in Europe. This support is available 24 hours a day, 7 days a week. See [Enabling the EU supported option](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedbill_eusupported) and [Requesting support for resources in the European Union](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatareusupported) for more information.







 November 2017 



 28 November 2017 

Withdrawal of support for TLS 1.0 and 1.1
: On 1 March 2018 IBM Cloud will withdraw support for TLS 1.0 and TLS 1.1 across many of our cloud products and services as part of our commitment to offering a cloud that is secure to the core and in alignment with industry best practices for security and data privacy.





 16 November 2017 

A new way to organize resources within your account
: Resource groups are a new way for you to create customizable groupings of account resources, and access to the group and the resources within it are managed by using Identity and Access Management (IAM). Everyone starts out with a default resource group. You can rename this resource group and add new service instances to it as you create them from the catalog.

For users with a Pay-As-You-Go or Subscription account, you can create extra resource groups to make managing quota and viewing billing usage for a set of resources easier. You can also group resources to make it easier for you to assign users access to more than one service at a time. To learn more about working with resource groups for your account, see [Managing resource groups](https://cloud.ibm.com/docs/account?topic=account-rgs).

Updates for IBM Cloud IAM
If you find that the "Default" value for resource_group does not work for you, check the resource groups setting on your account to determine what the actual name of the default resource group is. For instance, it might be "default" instead.



VMware Solutions



* What user accounts do I need for VMware Solutions?



* IBMid account. This account is required to access the IBM Cloud for VMware Solutions console. The console is a stand-alone user interface that is separate from the IBM Cloud infrastructure customer portal. For more information, see [Getting started](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-getting-started).
* IBM Cloud account. This account is required for provisioning. You can sign up for an IBM Cloud account by using an existing IBMid or by creating a new IBMid.
* IBM Cloud infrastructure account. This account is used to log in to the IBM Cloud infrastructure customer portal that provides some additional function to manage infrastructure products and services. You can get an IBM Cloud infrastructure account by upgrading your IBM Cloud account to a billable account, or by linking your existing IBM Cloud infrastructure account with your IBM Cloud account. The IBM Cloud infrastructure account that you are using must meet certain requirements. For more information, see [Signing up for required accounts](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-signing_required_accounts).



* How do I associate my IBM Cloud infrastructure credentials with the VMware Solutions console?

When you order your instance for the first time, follow the instructions on the Settings page in the console. These instructions help you locate and copy the IBM Cloud infrastructure username and API key from the IBM Cloud infrastructure customer portal. The IBM Cloud infrastructure credentials are stored in the IBM Cloud for VMware Solutions console after the first order. Future orders automatically use the stored credentials.
* How are my VMware virtual platform consumptions billed?

All costs for the physical and virtual infrastructure and the licenses that result from the instance are charged to your IBM Cloud account.
ImportAccountToEnterpriseOptions importAccountToEnterpriseOptions = new ImportAccountToEnterpriseOptions.Builder()
.enterpriseId(enterpriseId)
.accountId(importAccountId)
.build();

Response<Void> response = service.importAccountToEnterprise(importAccountToEnterpriseOptions).execute();

response = enterprise_management_service.import_account_to_enterprise(
enterprise_id=enterprise_id,
account_id=import_account_id,
)

print(json.dumps(response, indent=2))

importAccountToEnterpriseOptions := enterpriseManagementService.NewImportAccountToEnterpriseOptions(
enterpriseID,
importAccountID,
)

response, err := enterpriseManagementService.ImportAccountToEnterprise(importAccountToEnterpriseOptions)
if err != nil {
panic(err)
}

const params = {
enterpriseId: enterpriseId,
accountId: importAccountId,
};

enterpriseManagementService.importAccountToEnterprise(params)
.then(res => {
done();
})
.catch(err => {
console.warn(err)
});







 Before you begin 

Before you can add accounts to an enterprise by using Terraform, make sure that you have completed the following:



* Install the Terraform CLI and configure the IBM Cloud Provider plug-in for Terraform. For more information, see the tutorial for [Getting started with Terraform on IBM Cloud®](https://cloud.ibm.com/docs/ibm-cloud-provider-for-terraform?topic=ibm-cloud-provider-for-terraform-getting-started). The plug-in abstracts the IBM Cloud APIs that are used to complete this task.
* Review the applicable documentation to determine whether your infrastructure services can be backed up and re-created in different accounts.
* Use manifests and other documented methods to rebuild your applications and services by using documented methods to back up and restore your data.



Users with a Basic, Advanced, or Premium support plan can open a [Support case](https://cloud.ibm.com/unifiedsupport/supportcenter) for assistance with data migration questions.
* Can I bookmark a console page for a specific account?

You can target URLs for any IBM Cloud console page to a specific account. If you have multiple accounts, you can bookmark the account-specific URLs to easily access resources in different accounts without having to manually switch between them.



1. Switch to the account that you want to target, and go to the [Account settings](https://cloud.ibm.com/account/settings) page in the console. In the Account section, find the account ID, such as a1b2c3d4e5f61234567890fedcba4321.
2. Go to the console page that you want to bookmark, and add ?bss_account=<account-id> to the URL, replacing <account-id> with the ID from your account. For example,:

/billing/usage?bss_account=a1b2c3d4e5f61234567890fedcba4321
3. Bookmark the URL in your browser.



* Can I make someone else the account owner?

You can transfer ownership of your entire account, create a support case that requests to make another user in the account the new owner. For more information, see [Transferring ownership of your account](https://cloud.ibm.com/docs/account?topic=account-transfer).
* Can I change the name or IBMid in my profile?

You can change your personal information, such as name, email, or phone number, by going to the Avatar icon ![Avatar icon](https://cloud.ibm.com/icons/i-avatar-icon.svg) > Profile and settings in the console.
Each account retains the features of a stand-alone account, and you can still manage billing and payments from the enterprise account.

In addition to these benefits, when you look into auditing and how it fits with any of these management strategies, consider the following that will be covered later in more detail:



* Auditing events are collected and available per location (region) through 1 single auditing instance. You do not have the ability to split events from different services running in the same region to multiple instances. If you run your development, test, and production services in a stand-alone account, all those events will be available through the same auditing instance, and any user with permissions to view events in that instance will be able to see everything.
* The auditing instance in Frankfurt collects events from global services such as IAM.



Define an enterprise account management strategy to add an additional layer of isolation to resources.





 Configure account settings for compliance 

Across every industry, organizations require tight controls and visibility into where their data is stored and processed.

Indicate to IBM your compliance requirements by enabling your IBM Cloud account or IBM Cloud Entreprise account as HIPAA or EU supported.

In the IBM Cloud, you can configure your account for EU support and for HIPAA support:



* You might choose to enable the EU Supported setting, for example, if you use resources to process personal data for European citizens. For more information, see [Set the EU-Supported flag on in your account](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedbill_eusupported).
* You might choose to enable the HIPAA Supported setting if you plan to include Protected Health Information (PHI) in HIPAA-enabled services. For more information, see [Set the HIPAA flag on in your account](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedenabling-hipaa).



Only the account owner can enable the account to be EU supported and HIPAA supported.



 HIPAA 

If you're the account owner, you can enable your IBM Cloud® account to be HIPAA supported.
--recursive (optional)
: Show descendant account groups.







 ibmcloud enterprise account-create 

Create an account.

ibmcloud enterprise account-create NAME [--parent-account-group ACCOUNT_GROUP_NAME] [--owner USER_ID]



 Command options 

NAME (required)
: Account group name.

--owner USER_ID (optional)
: User ID of the account group.

--parent-account-group ACCOUNT_GROUP_NAME (optional).
: Name of the parent account group. If omitted, the parent would be the current enterprise.







 ibmcloud enterprise account-delete 

Delete an account.

ibmcloud enterprise account-delete (-n, --name NAME | --id ID) [-q, --quiet]



 Command options 

--id ID (required)
: ID of the account group. This option is exclusive with -n, --name.

-n, --name NAME
: Name of the account group. This option is exclusive with --id.

-q, --quiet
: Suppress verbose output.







 ibmcloud enterprise account-move 

Move an account under different parent.

ibmcloud enterprise account-move (-n, --name NAME | --id ID) (--parent-account-group ACCOUNT_GROUP_NAME | --parent-account-group-id ACCOUNT_GROUP_ID | --parent-enterprise)



 Command options 

--id ID (required)
: ID of target account. This option is exclusive with -n, --name.

-n, --name NAME (required)
: Name of target account. This option is exclusive with --id.

--parent-account-group ACCOUNT_GROUP_NAME (required)
: Name of parent account group. This option is exclusive with --parent-account-group-id and --parent-enterprise.

--parent-account-group-id ACCOUNT_GROUP_ID (required)
: ID of parent account group.
Getting help and support 

If you have problems or questions when using Citrix DaaS for IBM Cloud®, you can contact Citrix support. See [Contact support](https://www.citrix.com/support/open-a-support-case/).

If you have problems or questions when using the underlying IBM Cloud infrastructure, you can get help by searching for information or by asking questions through one of the forums. You can also create a case in the [IBM Cloud console](https://cloud.ibm.com/unifiedsupport/supportcenter).

See [Getting help](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar) for more details about using the forums.

For information about opening an IBM support ticket, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).
The IBM Cloud infrastructure account must be configured as a Virtual Routing and Forwarding (VRF) account, which enables automatic global routing between subnet IP blocks. All accounts with Direct-Link connections must be converted to, or created as, a VRF account.

As various connectivity options and network routing options require that the IBM Cloud account is in VRF mode, it is recommended that the account is in VRF mode before you provision the IBM Cloud for VMware Regulated Workloads.





 Physical host connections 

Each physical host in this design has two redundant pairs of 10 Gbps Ethernet connections into each IBM Cloud Top of Rack (ToR) switch (public and private). The adapters are set up as individual connections (unbonded) for a total of 4 x 10 Gbps connections. This setup allows networking interface card (NIC) connections to work independently from each other.

Removing physical network connectivity to the public or private network for the bare metal servers that are used within the vCenter Server offering is not possible. Physical ports on the internal NIC of the bare metal can be disabled, but no support to unplug the cables exist. This configuration is sometimes referred to as "air-gapped", which is short hand for those actions necessary to ensure that the public side network ports of the ESXi hosts are disabled, that the ToR ports for those connections are disabled, and that IBM Cloud IAM is configured to prevent anyone without sufficient privileges to enable the connections. Additionally, the public client-side VLAN is assigned to the perimeter gateway device and secured to prevent any traffic to and from the public VLAN. The gateway and the gateway connections to the public transit VLAN (if present) are also administratively down (as opposed to disconnected), which enables monitoring for any attempt of traffic egressing or ingressing across the public transit VLAN to and from the FCR.

While IBM Cloud does offer an SSL VPN option, this option is discouraged and should be strictly limited to situations where out of band access to the IBM Cloud for VMware Regulated Workloads is essential.

Zoom

!