vania-janet/multiturn-rag-retrieval-data huggingface dataset:
* To close a Pay-As-You-Go or Subscription account, go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter), and click Create a case in the Contact Support center. Click Account, and select the Cancel/close/suspend subtopic. A support case is required for account security and documentation purposes. After your account is closed, all usage is stopped across all services running in your account, and the usage that is accrued in the current billing period is sent in one final invoice at the close of the billing period. Closing your account can't be undone and your data is unrecoverable.
* To close a Lite account, go to the [Account settings](https://cloud.ibm.com/account/settings) page, and click Close account. You can reactivate your account if you upgrade to a Pay-As-You-Go or Subscription account. After an account is closed for 30 days, all data is deleted and all services are removed.
* You might receive a final invoice after you close your account due to incurred charges from the month before the account was closed.
* Before you request to close an account, cancel all services and resources within the account. Make sure to state that you want all services and data to be deleted immediately and that you understand all services and data are unrecoverable within the account closure case.



* Can I log in to the console with my SoftLayer ID?

Yes, you can use your SoftLayer ID to log in to the console. Go to the [login page](https://cloud.ibm.com/login), and click Log in with SoftLayer ID.
* What's a Lite pricing plan for services?

A Lite plan is a free quota-based service plan. You can use a service's Lite plan to build an app without incurring any charges. A Lite plan might be offered on a monthly cycle that is renewed each month or on a one-off usage basis. Lite pricing plans are available with all account types. You can have one instance of a Lite plan for each service.
After your account is closed, all usage is stopped across all services running in your account, and the usage that is accrued in the current billing period is sent in one final invoice at the close of the billing period. Closing your account can't be undone and your data is unrecoverable.
* To close a Lite account, go to the [Account settings](https://cloud.ibm.com/account/settings) page, and click Close account. You can reactivate your account if you upgrade to a Pay-As-You-Go or Subscription account. After an account is closed for 30 days, all data is deleted and all services are removed.
* You might receive a final invoice after you close your account due to incurred charges from the month before the account was closed.
* Before you request to close an account, cancel all services and resources within the account. Make sure to state that you want all services and data to be deleted immediately and that you understand all services and data are unrecoverable within the account closure case.







 Can I log in to the console with my SoftLayer ID? 

Yes, you can use your SoftLayer ID to log in to the console. Go to the [login page](https://cloud.ibm.com/login), and click Log in with SoftLayer ID.





 What's a Lite pricing plan for services? 

A Lite plan is a free quota-based service plan. You can use a service's Lite plan to build an app without incurring any charges. A Lite plan might be offered on a monthly cycle that is renewed each month or on a one-off usage basis. Lite pricing plans are available with all account types. You can have one instance of a Lite plan for each service. For more information about Lite accounts, see [Account types](https://cloud.ibm.com/docs/account?topic=account-accountsliteaccount).





 How many apps can I build? 

There's no limit to the number of apps you can build in a Pay-As-You-Go or Subscription account.
* Can I move an org to another account?

Currently, you can't move an org to a different account. However, you can re-create the org with the same credentials in a different account to mimic this functionality. For more information, see [Adding orgs and spaces](https://cloud.ibm.com/docs/account?topic=account-orgsspacesuserscreateorg).
* Why can't I create a Lite account?

Based on an update to our account registration that released starting 25 October 2021, new accounts are created as Pay-As-You-Go. As part of this update, you're asked to provide credit card information for identity verification. After you register and create your new account, you can access the full IBM Cloud catalog, including all Free and Lite plans. And, you get a $200 credit that you can use on products in the first 30 days. You pay only for billable services that you use, with no long-term contracts or commitments.

If you created a Lite account before 25 October 2021, you can continue working as you always have. However, you can go ahead and [upgrade to a Pay-As-You-Go account](https://cloud.ibm.com/docs/account?topic=account-accountfaqschangeacct) by adding your credit card information. This way, you can gain access to all Free service plans in the catalog.
* How do I see who created a service instance and when?

From the [Resource list](https://cloud.ibm.com/resources), expand the appropriate section, and click the row for the instance that you want more details about. Additional details about the resource display including when the resource was created and by whom.

For classic infrastructure services, you can get similar information by using the [Audit log](https://cloud.ibm.com/docs/account?topic=account-audit-log).
* What are IBM Cloud Context-based restrictions?

As an account owner or administrator, you can define and enforce access restrictions for IBM Cloud® resources based on the network location of access requests by enabling context-based restrictions.
Now it's clearer that you have a choice to make about whether to always ask for the option value or to skip asking. For more information, see [Apply reply constraints](https://cloud.ibm.com/docs/assistant?topic=assistant-actionsactions-response-types).





 4 March 2021 

Support for every language!
: You now can build an assistant in any language you want to support. If a dedicated language model is not available for your target language, create a skill that uses the universal language model. The universal model applies a set of shared linguistic characteristics and rules from multiple languages as a starting point. It then learns from training data written in the target language that you add to it.

The universal model is available as a beta feature. For more information, see [Understanding the universal language model](https://cloud.ibm.com/docs/assistant?topic=assistant-assistant-languagewatson-assistant-language-universal).

Actions skill improvement
: Now you can indicate whether or not to ask for a number when you apply a number reply constraint to a step. Test how changes to this setting might help speed up a customer's interaction. Under the right circumstances, it can be useful to let a number mention be recognized and stored without having to explicitly ask the customer for it. For more information, see [Applying reply constraints](https://cloud.ibm.com/docs/assistant?topic=assistant-actionsactions-response-types).





 1 March 2021 

Introducing the Enterprise plan!
: The Enterprise plan includes all of the market differentiating features of the Plus plan, but with higher capacity limits, additional security features, custom onboarding support to get you going, and a lower overall cost at higher volumes.

To have a dedicated environment provisioned for your business, request the Enterprise with Data Isolation plan. To submit a request online, go to [http://ibm.biz/contact-wa-enterprise](http://ibm.biz/contact-wa-enterprise).

The Enterprise plan is replacing the Premium plan. The Premium plan is being retired today. Existing Premium plan users are not impacted.
Or you can copy the tool URL and use it to launch the application directly. For details, see [Launching the Knowledge Studio application](https://cloud.ibm.com/docs/docs/watson-knowledge-studio?topic=watson-knowledge-studio-wks_tutintrolaunching-the-knowledge-studio-application).





 Can I change from a Standard to Lite plan? 

Downgrading your plan for Knowledge Studio is not supported. You can, however, manage users, storage, billing, and usage with options such as setting limits or notifications. For information on these management options, refer to [Upgrading your pricing plan](https://cloud.ibm.com/docs/watson-knowledge-studio?topic=watson-knowledge-studio-upgrade).





 Why can't I create a new instance on the Lite plan? 

You can have only one instance of a Lite plan per service. To create a new instance, delete your existing Lite plan instance. Or upgrade your plan to create more instances of the Knowledge Studio service.





 When are annotation tasks moved to archive? 

When you revert to an older version of the machine learning model, all annotation tasks are archived because they are no longer valid. In other words, the tasks you were working on are archived because the previous model snapshot was promoted. Knowledge Studio does not have a capability to re-activate an archived task. You can create new annotation tasks following the snapshot restoration. To learn more, see [Making machine learning model improvements](https://cloud.ibm.com/docs/watson-knowledge-studio?topic=watson-knowledge-studio-improve-ml).





 How do I export and import a workspace? 

You can backup and restore a workspace by following the steps in [Backing up and restoring data](https://cloud.ibm.com/docs/watson-knowledge-studio?topic=watson-knowledge-studio-backup-restore). These backup and restore tasks allow you to perform a manual data migration from one Knowledge Studio instance to another, backing up your data from one instance and restoring it on another instance.





 Experimental services and features: What does experimental mean?
For more information, see [Configure the search](https://cloud.ibm.com/docs/assistant?topic=assistant-skill-search-addskill-search-add-configure).





 25 August 2020 

Give the web chat integration a try!
: You can now use the web chat integration with a Lite plan. Previously, the web chat was available to Plus or higher plans only. For more information, see [Integrating the web chat with your website](https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-web-chat).





 12 August 2020 

v2 Logs API is available
: If you have a Premium plan, you can use the v2 API logs method to list log events for an assistant. For more information, see the [API reference](https://cloud.ibm.com/apidocs/assistant/assistant-v2listlogs) documentation.





 5 August 2020 

Enable your skill to improve itself
: Try the new autolearning beta feature to empower your skill to improve itself automatically over time. Your skill observes customer choices to understand which choices are most often the best. As its confidence grows, your skill presents better options to get the right answers to your customers with fewer clicks. For more information, see [Empower your skill to learn over time](https://cloud.ibm.com/docs/assistant?topic=assistant-autolearn).

Show more of search results
: When search results are returned from the search skill, the customer can now click a twistie to expand the search result card to see more of the returned text.





 29 July 2020 

The @sys-location and @sys-person system entities were removed
: The @sys-location and @sys-person system entities are no longer listed on the System entities page. If your dialog uses one of these entities, a red Entity not created notification is displayed to inform you that the entity is not recognized.

Skill menu actions moved
: The menu that was displayed in the header of the skill while you were working with a skill was removed.
If there's any way we can assist you before you decide to close your account, [reach out to us](https://cloud.ibm.com/unifiedsupport/supportcenter).



* To close a Lite account, go to Manage > Account, select Account settings in the IBM Cloud console. From the account settings page, click Close account. You can reactivate your account if you upgrade to a Pay-As-You-Go or Subscription account. After an account is closed for 30 days, all data is deleted and all services are removed.
* If you want to close a Pay-As-You-Go or Subscription account, contact [Support](https://cloud.ibm.com/unifiedsupport/supportcenter). A support case is required for account security and documentation purposes. After your Pay-As-You-Go account is closed, all usage is stopped across all services running in your account, and the usage that is accrued in the current billing period is sent in one final invoice at the close of the billing period. Closing your account can't be undone and your data is unrecoverable.
In the Account Upgrade section, click Add credit card to upgrade to a Pay-As-You-Go account, or click Upgrade for a Subscription account.

See [Upgrading your account](https://cloud.ibm.com/docs/account?topic=account-upgrading-account) for more information.
* If I upgrade my Lite account, can I continue to use my existing instances?

Yes, when you upgrade to a Pay-As-You-Go or Subscription account, you can continue to use the instances that you created with your Lite account. However, if you want to use the capabilities that are not available in a service's Lite plan, you must [upgrade the plan](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-changing) for the specific service. After you change a service plan, it might be necessary to restage your application.
* Can I convert my account?

Yes, the following options are available depending on your account type:



* If you have a feature code from an online course or educational event, you can use it to convert your Lite account to a trial account. Go to the [Account settings](https://cloud.ibm.com/account/settings) page in the console to apply the code to your account.
* To convert your Pay-As-You-Go account to a Subscription account, contact [IBM Cloud Sales](https://cloud.ibm.com/catalog?contactmodule).



* Can I convert my Pay-As-You-Go account to a trial account?

If you upgrade your trial account to a Pay-As-You-Go account by entering a credit card, it can't be converted back to a trial account.
* Can I add an educational feature code to an account after I have added a credit card?

When you add a credit card to your trial account, your account is upgraded to a Pay-As-You-Go account. Educational feature codes can't be used in a Pay-As-You-Go account. In addition, a Pay-As-You-Go account can't be converted back to a trial account.
FAQs for toolchains 

Get answers to frequently asked questions about using toolchains.



 Why does the Toolchains page show that the Continuous Delivery service Lite plan is exceeded? 

Continuous Delivery offers two plans: Lite and Professional. If you have the Continuous Delivery Lite plan, you can use toolchains for free, up to the limits of the plan. The error message indicates that you exceeded one or more limits of the Lite plan. For example, you might exceed the plan if you have too many authorized users who are associated with the Continuous Delivery service instance, or if you ran the maximum number of Delivery Pipeline jobs. For more information about the terms of your plan, see [Plan limitations and usage](https://cloud.ibm.com/docs/services/ContinuousDelivery?topic=ContinuousDelivery-limitations_usage).





 I created a toolchain, why does the Toolchains page show that a Continuous Delivery service is required? 

The terms of the plan for the Continuous Delivery service instance that is in the same resource group as the toolchain manages the use of some of the tool integrations (Delivery Pipeline and Git Repos and Issue Tracking) that are contained in the service. The error message indicates that the resource group doesn't contain the required instance of the Continuous Delivery service. For more information about the terms of your plan, see [Plan limitations and usage](https://cloud.ibm.com/docs/services/ContinuousDelivery?topic=ContinuousDelivery-limitations_usage).





 Can I create a toolchain instance from a template programmatically? 

You can directly call the toolchain creation page endpoint to pass all of the parameter values. For more information about these parameters, see [Toolchain Creation Page Parameters](https://github.com/open-toolchain/sdk/wiki/Toolchain-Creation-page-parameters).





 Do I need a separate toolchain instance for each piece of work that my team owns? 

You can define multiple pipelines within a single toolchain.
It also continues to be available indefinitely to existing users of the plan with no change in their pricing. Existing users can upgrade to the Plus plan at any time.

For more information about the available pricing plans, see the following resources:



* For general information about the pricing plans and answers to common questions, see the [Pricing FAQs](https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-faq-pricing).
* For more information about the pricing plans or to purchase a plan, see the Speech to Text service in the [IBM Cloud® Catalog](https://cloud.ibm.com/catalog/speech-to-text).







 20 August 2020 

New Canadian French models
: The service now offers beta broadband and narrowband models for Canadian French:



* fr-CA_BroadbandModel
* fr-CA_NarrowbandModel



The new models do not support language model or acoustic model customization, speaker labels, or smart formatting. For more information about these and all supported models, see [Supported previous-generation language models](https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-modelsmodels-supported).





 5 August 2020 

New Australian English models
: The service now offers beta broadband and narrowband models for Australian English:



* en-AU_BroadbandModel
* en-AU_NarrowbandModel



The new models do not support language model or acoustic model customization, or smart formatting. The new models do support speakers labels. For more information, see



* [Supported previous-generation language models](https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-modelsmodels-supported)
* [Speaker labels](https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-speaker-labels)



Updates to multiple models for improved speech recognition
: The following models have been updated for improved speech recognition:



* French broadband model (fr-FR_BroadbandModel)
: Upgraded to [GitLab 11.9.12](https://about.gitlab.com/releases/2019/06/03/security-release-gitlab-11-dot-11-dot-1-released/).





 24 June 2019 

Stricter enforcement of service plans
: A toolchain must be linked to a CD service in order for the Delivery Pipeline run.
: Users of the CD service are automatically added to the list of "Authorized Users."
: If you are using the Lite plan with more than five authorized users, the pipelines no longer run, pushes to Git Repos are unavailable, and DevOps Insights is unavailable.
: If you are using the Lite plan, after 500 Delivery Pipeline jobs are run during a month, pipelines do not run, pushes to Git Repos are unavailable, and DevOps Insights is unavailable for the remainder of that billing period.

Read the [announcement](https://www.ibm.com/cloud/blog/announcements/usage-and-billing-in-ibm-cloud-continuous-delivery).
Select a Pricing plan.
5. Configure your resource by providing a Service name for your instance, or use the preset name.
6. Select a Resource group.
7. Optional: Add Tags to help you to identify and organize the instance in your account. If your tags are billing related, consider writing tags as key: value pairs to help group-related tags, such as costctr: 124.
8. Optional: Add Access management tags that helps you apply flexible access policies on specific resources.
9. Accept the licensing agreements and terms by clicking the checkbox.
10. Click Create. A new service instance is created and the App Configuration service console displayed.



* What pricing plans are available with App Configuration?

App Configuration has three pricing plans:



Table 1. Pricing plans

 Plan Inclusions Capabilities 

 Lite This plan is a free evaluation plan that includes 10 active entity IDs and 5,000 API calls. <br>Lite plan services are deleted after 30 days of inactivity. Includes all App Configuration capabilities for evaluation only. Not to be used for production. 
 Standard The monthly instance price includes 1000 active entity IDs and 100,000 API calls. This plan includes feature flags in addition to the property management capabilities. 
 Enterprise The monthly instance price includes 10,000 active entity IDs and 1,000,000 API calls. This plan includes percentage rollout and targeting segments in addition to property management and feature flags that are found in the Standard plan. 



* What are the charges to use App Configuration?

The fundamental pricing metrics for App Configuration are Application Instance, Active Entity ID, and API Call.

Application Instance - An Application Instance is a uniquely named copy of App Configuration created by you but managed by IBM. Multiple instances of App Configuration within a single environment are all considered separate application instances, as are individual App Configuration instances in multiple environments (such as test, development, staging, or production).

A single instance of App Configuration can serve multiple environments, and in fact the service is designed to do so.

Active Entity ID - An active entity ID is a unique identifier for each entity that interacts with the App Configuration service.
If you don't or can't do that, more copies will actually decrease the apparent availability of the system.

The sorts of problems that arise can be seen with a couple of different examples. The first is the old style of home smoke detector that didn’t have a feature to indicate low battery. Without that feature, the homeowner did not have a way of knowing if the detector would work in the case of a fire. This omission could be worked around, and people would replace the battery once a year whether it needed it or not. The second example is the old style Christmas tree lights with incandescent colored light bulbs with all the lights connected in series (what were known as “single strand” Christmas lights). Since the bulbs were connected in series, if any bulb burned out the entire string would not light up. The fix was to try replacing each light one at a time to see if the string would light up. Note that in both cases the lack of a detection method could be fixed by people driven processes. The same is true with lack of a computerized detection method. Unfortunately such methods do not scale well, but they do exist.







 Redundancy options in IBM Cloud 

While the preceding discussion of the various aspects of achieving high availability in a cloud environment provides a useful framework for thinking about availability generally, it doesn’t answer one of the key questions for teams looking to create an application to run on the cloud, or even those just looking to run an existing cloud-enabled application on a vendor provided public cloud. That question is what design options are actually available.

While there are numerous technically feasible approaches to redundancy, IBM public cloud has simplified the possible alternatives to a set of four choices, where each choice has both geographic and technical aspects packaged together.

No redundancy
: IBM allows a customer to lease just enough compute, storage, and network facilities to run a single instance of their system. This is the lowest cost option, available at data centers around the world, and comes with an availability target of 99.9% uptime, not including planned outages.

Local redundancy
: This next level up provides two instances of the system in a single data center. Target uptime for local redundancy is 99.95% uptime, not including planned outages.