vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Technical support for Lite accounts with free support is provided by the [IBM Cloud docs](https://cloud.ibm.com/docs) and [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud?tab=Newest).

By default, account users don't have access to create, update, search, or view cases. The account owner must provide users access by assigning an Identity and Access Management (IAM) access policy. For more information, see [Assigning user access for working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-accessaccess).



 Creating a support case 

Complete the following steps to create a support case:



1. From the IBM Cloud console menu bar, click the Help icon ![Help icon](https://cloud.ibm.com/docs-content/v1/content/9147bc2ffd9bafd03e4559b378e714fac17a4977/icons/help.svg) > Support center.
2. From the Contact support section, click Create a case.
3. Select the category for your issue.
4. Select the topic and the associated subtopic that is most closely related to your issue, and click Next.
5. Complete the required fields.

To maintain security, do not include any personal information, sensitive data, or device or service credentials in case responses. For example, don't include passwords, API keys, secrets, or credit card information.
6. Optional:



* Attach files and resources to provide more details about the issue you're experiencing.
* If you'd like a user in you account to be updated about the case, add them by using the Contact watchlist. For more information about assigning users access to your account, see [Adding users to your case management access group](https://cloud.ibm.com/docs/get-support?topic=get-support-accessadd-user-access-group).
* [Planning considerations when using AS prepends with VPC connections](https://cloud.ibm.com/docs/dl?topic=dl-as-prepends-routes&interface=ui)
* [Influencing route preference using AS prepends](https://cloud.ibm.com/docs/dl?topic=dl-models-for-diversity-and-redundancy-in-direct-link&interface=uidl-bgp-path-selection)
* [Using AS prepends to manage route priorities](https://cloud.ibm.com/docs/dl?topic=dl-dl-about&interface=uiuse-case-1)
But given the nature of machine learning models and the nuance and subtlety of natural languages processing, you may find some discrepancies from version to version. If you find a major issue through your tests, you have the ability to switch your settings and use Previous to return to the prior behavior. In this event, we recommend you contact IBM and provide details of your test so that that IBM can support you in the steps to resolve the problem.

It's also recommended that you try the Beta version in one of your test systems after you upgrade. This gives you early visibility to changes that are likely to be delivered in a future version, and will reduce the probability of negative impacts to your production systems. IBM values both positive and negative feedback from customers who use Beta. You will have the opportunity to shape how the algorithms function before the version is promoted to Latest in a future version. If you choose Beta, your assistant always trains on the most current beta version.
For a list of supported languages, see [Language support](https://cloud.ibm.com/docs/discovery-data?topic=discovery-data-language-support).
6. Optional: Change the synchronization schedule.

The Web crawl data source is designed to be used with websites that change only once or twice a week. To ensure that your collection captures all website updates, schedule the crawl to occur weekly.

For more information, see [Crawl schedule options](https://cloud.ibm.com/docs/discovery-data?topic=discovery-data-collectionscrawlschedule).
7. In the Specify where you want to crawl section, add the website URL to the Starting URLs field, and then click Add. Continue adding starting URLs.

The URLs where the crawler begins crawling. By default, the web crawl can crawl subtrees, and URLs can be crawled from the path that is supplied in the seed only. Use the full URL, for example http://www.example.com/. The start URL in the web crawl has two limitations as to what is crawled:



* It crawls the same domain name as the start URL.
* It crawls all URL content up to and including the last slash (/) in Starting URLs. If your start URL has a subtree, the web crawl does not crawl that subtree, unless you specify its URL in Starting URLs.



8. If the URL starts with HTTPS: In the Advanced Configuration section, set the Ignore certificate switcher to On to ignore any SSL certificates on the target website.
9. Optional: Click Authentication settings to specify the authentication type to apply to one or more of the starting URLs:



* Choose the starting URL.
* Choose the authentication type from the following options:



* Basic authentication
* NTLM authentication
* FORM authentication



* For Basic authentication, provide the following details:

Username
: The username of a user with access to the content that you want to connect to on the website.

Password
: The password that is associated with the user.
[Action response mode](https://cloud.ibm.com/docs-content/v1/content/ca9232b3702768f24bb897f48f10778fcda28718/watson-assistant/images/response-mode-modal.png)

Action response mode
2. Click the other mode if you want to change it, and then click Save response mode.







 Override system defaults modes 

Enterprise

For Lite and Plus plans, the default settings can’t be changed. For Enterprise plans, you can override system defaults to customize each mode in global settings for actions.

To override system defaults:



1. Set the Override System Defaults toggle to On. This toggle is available only for Enterprise plans.
2. Use the menu to modify any of the settings for either mode.



If you customize, the choices for each setting are;



Mode customization choices

 Setting Choices 

 Clarify when one action matches More often, Sometimes, Less often 
 Clarify when more than one action matches More often, Sometimes, Less often 
 Offer support option when asking a clarifying question More often, Sometimes, Less often 
 Step validation attempts before offering support 1 time, 2 times, 3 times 



If you customize modes, be sure to test any changes.
Contact an [IBM Cloud Sales](https://cloud.ibm.com/catalog?contactmodule) representative to request a quote for additional server bandwidth.
* What's the difference between a Pay-As-You-Go and Subscription account?

With Pay-As-You-Go accounts, you're billed monthly for your resource usage. Your resource usage consists of recurring and fluctuating costs. This account type is a good fit for developers or companies that want to explore the entire IBM Cloud catalog but have smaller or variable workloads. You pay only for what you use or commit to on a monthly basis, with no long-term contracts. Usage consists of products, services, and resources.

With Subscription accounts, you buy a subscription for an amount of credit to spend on resource usage within a certain time period. In exchange for this spending commitment, you get a discount on your usage costs. For more information about the differences between account types, see [Account types](https://cloud.ibm.com/docs/account?topic=account-accounts).
* What happens if my Lite plan instance reaches the monthly quota?

When you reach any quota for Lite plan instances, the service for that month is suspended. Quotas are based per org and not per instance. New instances that are created in the same org show any usage from previous instances. The quota resets on the first of every month.
* Can I use PayPal as a payment method?

As of March 31, 2023, PayPal is no longer accepted.
* Can I update my credit card?

Updating your credit card is just like adding a new one. Go to the [Payments](https://cloud.ibm.com/billing/payments) page in the IBM Cloud console. In the Add Payment Method section, enter the billing information for your new card, and click Add credit card.

To switch to a different payment method, select Pay with Other, and click Submit change request. A support case to change your payment method is then created for you.

If your payments are managed outside of the console, go to IBM.com and log in to the Manage Payment Method application to update your credit card.
Exploring catalog objects 

To explore the objects in a catalog, use one of the following methods:



*  Exploring catalog objects in list view





1.  Click the name of catalog that you want to explore. The catalog information page opens.
2.  Click Objects.





*  Exploring catalog objects in topology view





1.  Click the catalog that you want to explore. The catalog information page opens.
2.  Click Objects.
If you use the alternative stale=ok or stale=update_after options, these options might favor a subset of cluster nodes in order to return consistent results from across the eventually consistent set. The stale parameter isn't a perfect solution for all use cases. However, it can provide timely responses on fast-changing data sets if your application is happy to accept stale results. If your data's change rate is small, adding stale=ok or stale=update_after doesn't bring a performance benefit, and might unevenly distribute the load on larger clusters.

Avoid stale=ok or stale=update_after whenever possible because the default behavior provides the freshest data, and distributes data within the cluster. You can make a client app aware that a large data processing task is in progress (during a regular bulk data update, for example) by switching to stale=ok temporarily during these times. The app can revert to the default behavior afterward.

The stale option is still available, but the more useful options stable and update are available and must be used instead. For more information, see [Accessing a stale view](https://cloud.ibm.com/docs/Cloudant?topic=Cloudant-using-viewsview-freshness).
Results after changed number range<-- </section "id="section-cm-change-range" "> --><-- </section "id="section-cm-facets-network" "> --><-- <section "id="section-cm-map" "> --> Showing results in a map visualization Facets that represent geographical locations can be shown in a map visualization. For example, if you have a collection with a US states facet, you might want to display data per state from a visualization that enables users to select each state from a map.Zoom!]Figure 10. Results shown in a map visualizationA US Map is available by default. You can add a custom map that is built in GeoJSON format. For more information, see RFC7946]] ! ! ! ! ! ! .To use a map that you define, complete the following steps to import the map definition:<-- <ol> -->1. From the Content Mining application home page, click Collections from the breadcrumb in the page header.2. Click the Settings icon at the start of the page.3. Click Manage customization resources.4. Click Add resource.5. Name the resource, and then click Next.6. Add your map file, and then click Save.<-- </ol> -->To make the map that you added available as a visualization option for a facet, you must edit the facet.<-- <ol> -->1. Click Home from the breadcrumb in the page header.2. Right-click the overflow menu for your collection, and then choose Edit Collection3. Open the Facet tab, and then find the facet with which you want to associated the map visualization.4. Change the Visualization type value to Map, and then pick the map that you added from the list in the Resource field.5.
Documentation on the [Watson IoT Platform APIs](https://cloud.ibm.com/docs/services/IoT?topic=IoT-api_overviewapi_overview) provides instructions on how to invoke the APIs and their full set of parameters.





 Before you begin 

Before you can start the migration process you must purchase Watson IoT Platform (either production or non-production). Upon purchase, the IBM operations team will provision a new Watson IoT Platform instance for you. This will include a new, six character, alphanumeric org ID.





 Migrating users 

[User Management APIs ![External link icon](https://cloud.ibm.com/docs-content/v1/content/icons/launch-glyph.svg)](https://docs.internetofthings.ibmcloud.com/apis/swagger/v0002/security.html!/Authorization_-_User_Management) provide bulk export and import of Watson IoT Platform users and can be used to export and import the users you wish to preserve in your new org.



1. Export the users from the Lite org.
Use the GET /authorization/users command to export all of your users from your Lite account org as a JSON object.
2. Clean up the user list.
If needed, edit the JSON structure to remove any users you do not want to migrate to your new org.
3. Import the users to the new org.
Use the POST /authorization/users/multiple command to import the edited JSON list of users to the new org.



The users now have access to the new org, which will show up in the org selector on the Watson IoT Platform dashboard.





 Migrating devices 

Migrating devices may be accomplished in these steps:



1. Migrate the Device Types that you wish to preserve to the new org.
2. Migrate the devices themselves to the new org.
3. Update the hostname that the devices use to connect to IBM Cloud to start with your new org id.
4. Migrate any Data Management information you created in the Lite platform.
java.lang.NullPointerException
at c.i.e.a.a.s.r.ModelManager$2.analyze(ModelManager.java:112)
* Cause: The model runtime container and model mesh runtime container are out of sync.
* Solution: Delete the wd-stateless-api-model-runtime pods to restart both the model mesh and model runtime containers.

<-- </ul> -->

<-- </ul> -->Also see the issues identified in all previous releases.<-- </section "id="section-8dec2020ki" "> --><-- <section "id="section-2sept2020ki" "> --> 2.1.4, 2 September 2020: <-- <ul> --> * When configuring a Web crawl using FORM authentication, if you specify a URL without a trailing slash, for example: https://webcrawlurl.com, the web crawl will only crawl the login page. To work around this issue, add a trailing slash to the URL, for example: https://webcrawlurl.com/. * The Guided Tours]] do not run on Firefox. For the list of other supported browsers, see Browser support]] . * Ingesting documents into a collection that uses a custom Advanced Rules model]] built in Watson Knowledge Studio may fail if multiple extractors in the model internally use the same names for one or more output views. * If you delete a large number of documents, then immediately ingest a large number of documents, it may take longer for all the documents to become available. * The Classifier]] ! ! ! ] ] !!! ! ! ! !
For more information, see [Switching the experience](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-welcome-new-assistantwelcome-new-assistant-switch-experience).





 What happens when I switch between the classic and new Watson Assistant experiences? 

The assistants that you create in one experience don't transfer to the other. However, you can switch experiences, return to your work, and create or use assistants. You don't lose anything by switching. Changing experiences doesn't affect other users in the same instance. For more information, see [Switching the experience](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-welcome-new-assistantwelcome-new-assistant-switch-experience).





 Is the classic Watson Assistant experience going away? 

IBM has no plans to discontinue the classic Watson Assistant experience. However, we encourage you to explore the benefits and capabilities in the new Watson Assistant. For more information, see the [Getting Started guide](https://www.ibm.com/blogs/watson/2021/12/getting-started-with-the-new-watson-assistant-part-i-the-build-guide/) or the [documentation](https://cloud.ibm.com/docs/watson-assistant) for the new experience.





 Where are the search skill and channel integrations in the new Watson Assistant experience? 

In the left navigation, click Integrations![Integrations](https://cloud.ibm.com/images/integrations-icon.png). On the Integrations page, you can add search, channel, and extension integrations to your assistant. For more information, see [Adding integrations](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-deploy-integration-add).





 Where is the Assistant ID found in the new product experience? 

The assistant ID can be found in Assistant settings.

In Assistant settings, the assistant ID is in the Assistant IDs and API details section.



* What is the new IBM Watson® Assistant experience?
* UI
* CLI
* API







 Updating your pricing plan 

You can update the pricing plan of an IBM Cloud® service if plan updates are enabled for that specific service. For example, you might want to upgrade or reduce your pricing plan. You can update the service's pricing plan from the service instance dashboard.

Are you looking for details about upgrading your account type? See [Upgrading your account](https://cloud.ibm.com/docs/account?topic=account-upgrading-account) for more information.

You can update the pricing plan only for certain services. If plan updates are enabled for the service, a Plan option is displayed on the service instance dashboard. Each service has a different set of steps to follow if you update your plan.



 Updating a plan in the console 



1. From the IBM Cloud console, click the Navigation Menu icon ![Navigation Menu icon](https://cloud.ibm.com/docs-content/v1/content/9713d864488177dc6b273b53b7f2383a81f10bc1/icons/icon_hamburger.svg) > Resource List, and select the service.
2. Click Plan in the service instance dashboard. Select the pricing plan that you want, and click Save.

Some services have pricing plans that are not selectable from the Plan page. Typically, these plans aren't selectable because they require assistance from the IBM Cloud Sales team or they require a migration before you can update plans. See the documentation for the specific service for information about the required next steps.



Depending on the type of plan updates you make, your next steps can vary. For example, if you reduced the pricing plan, restart your app. Or, if you upgraded the pricing plan, you might need to restart your app, and then take other actions.

Complete the following steps to restart your app:



1. Click the Navigation Menu icon !
For more information, see [Switching the experience](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-welcome-new-assistantwelcome-new-assistant-switch-experience).





 What happens when I switch between the classic and new Watson Assistant experiences? 

The assistants that you create in one experience don't transfer to the other. However, you can switch experiences, return to your work, and create or use assistants. You don't lose anything by switching. Changing experiences doesn't affect other users in the same instance. For more information, see [Switching the experience](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-welcome-new-assistantwelcome-new-assistant-switch-experience).





 Is the classic Watson Assistant experience going away? 

IBM has no plans to discontinue the classic Watson Assistant experience. However, we encourage you to explore the benefits and capabilities in the new Watson Assistant. For more information, see the [Getting Started guide](https://www.ibm.com/blogs/watson/2021/12/getting-started-with-the-new-watson-assistant-part-i-the-build-guide/) or the [documentation](https://cloud.ibm.com/docs/watson-assistant) for the new experience.





 Where are the search skill and channel integrations in the new Watson Assistant experience? 

In the left navigation, click Integrations![Integrations](https://cloud.ibm.com/docs/images/integrations-icon.png). On the Integrations page, you can add search, channel, and extension integrations to your assistant. For more information, see [Adding integrations](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-deploy-integration-add).





 Where is the Assistant ID found in the new product experience? 

The assistant ID can be found in Assistant settings.

In Assistant settings, the assistant ID is in the Assistant IDs and API details section.



* What is the new IBM Watson® Assistant experience?
You can typically find an option for clearing the cache or deleting cookies in the browser's privacy and security settings.
* If accessing the page by using a private browsing window doesn't fix the issue, then try deleting the API key for the instance and creating a new one.



* Why am I being asked to log in repeatedly?

If you keep getting messages, such as you are getting redirected to login, it might be due to one of the following things:



* The Lite plan that you were using expired. Lite plans expire if they are not used within a 30-day span. To begin again, log in to IBM Cloud and create a new service instance of Watson Assistant.
* An instance is locked when you exceed the plan limits for the month. To log in successfully, wait until the start of the next month when the plan limit totals are reset.



* Why don't I see the Analytics page?

To view the Analytics page, you must have a service role of Manager and a platform role of at least Viewer. For more information about access roles and how to request an access role change, see [Managing access to resources](https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-access-control).
* Why am I unable to view the API details, API key, or service credentials?

If you cannot view the API details or service credentials, it is likely that you do not have Manager access to the service instance in which the resource was created. Only people with Manager access to the instance can use the service credentials.
* Can I export the user conversations from the Analytics page?

You cannot directly export conversations from the conversation page. However, you can use the /logs API to list events from the transcripts of conversations that occurred between your users and your assistant. For more information, see the [V2 API reference](https://cloud.ibm.com/apidocs/assistant/assistant-v2listlogs). Or, you can use a Python script to export logs.
* Change the value enterprise_phantom_address_prefixes_in_transit = false.



2. Configuration changes require all current layers to be re-applied

./apply.sh : spokes_egress_tf
3. Run all of the tests. They should all pass.

pytest -n 10







 Routing Summary 

Basic routing is complete:



* enterprise <-> transit
* transit <-> spoke(s)
* enterprise <--(transit firewall-router)--> spoke



All connectivity tests now pass.





 Production Notes and Conclusions 

The [VPC reference architecture for IBM Cloud for Financial Services](https://cloud.ibm.com/docs/framework-financial-services?topic=framework-financial-services-vpc-architecture-about) has much more detail on securing workloads in the IBM Cloud.

Some obvious changes to make:



* CIDR blocks were chosen for clarity and ease of explanation. The Availability Zones in the Multi zone Region could be 10.0.0.0/10, 10.64.0.0/10, 10.128.0.0/10 to conserve address space. Similarly the address space for Worker nodes could be expanded at the expense of firewall, DNS and VPE space.
* Security Groups for each of the network interfaces for worker VSIs, Virtual Private Endpoint Gateways, DNS Locations and firewalls should all be carefully considered.
* Network Access Control Lists for each subnet should be carefully considered.



Floating IPs were attached to all test instances to support connectivity tests via SSH. This is not required or desirable in production.

[Implement context-based restrictions](https://cloud.ibm.com/docs/account?topic=account-context-restrictions-create&interface=ui) rules to further control access to all resources.

In this tutorial you created a hub VPC and a set of spoke VPCs. You identified the required Availability Zones for the architecture and created a set of subnets in the VPCs. You created a transit VPC firewall-router in each zone for centralized monitoring. Test instances were used to verify connectivity and identify potential problems.