vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Customer Incident Report 

IBM Cloud® works hard to maintain high availability of infrastructure and cloud services. If you're impacted by any event that disrupts your service delivery, a Customer Incident Report (CIR) can be provided. A CIR provides information about how services are impacted and how an issue is getting resolved.

After you create a support case, you can view updates about your impacting event from the Manage cases page. For more information, see [Managing your support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-managing-support-cases). If the scope of an impacting event is of a larger enterprise-wide scope, a CIR is provided upon request.



 Details about the Customer Incident Report (CIR) 

A CIR is provided for larger, enterprise-level issues. They are updates that provide a Root Cause Analysis (RCA) which is the process for determining the underlying cause of a Customer Impacting Event (CIE). Smaller issues that don't affect IBM Cloud at an enterprise level don't provide an RCA or CIR. The Advanced Customer Support (ACS) team that mitigates the issue still provides updates, but they're not a formal RCA.

Larger enterprise-wide issues are events that typically impact multiple user environments or regions. Due to the scope and impact of enterprise issues, IBM Cloud requires a thorough RCA and the CIR is a summary report for the findings of the investigation.

RCA investigations are complex and involve program review, feedback from product specialists, multiple inter-related cloud services, and vendor discussions. If the CIR can't be delivered within the Service Level Objective (SLO), an interim CIR is provided within the five business day SLO. For more information about SLO, see [Case severity and initial response times](https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity).

The CIR is a point-in-time document that is intended to convey a specific set of information about an impacting incident. The interim CIR document provides the current findings of the ongoing RCA, the next investigative steps, and a timeline for the next expected update.
In the Instance details section, you can view whether your virtual server instance supports the suspend billing feature.





Table 1. Suspend billing details

 Field Value 

 Suspended billing: Enabled on Power Off Feature is supported. 
 Suspended billing: Unavailable Feature is not supported. 







 Viewing the suspend billing feature through the IBM Cloud® API 

The following command is an example request of verifying whether your virtual server instance supports the suspend billing feature through the IBM Cloud® API.

The following JSON request and response is a generic example.

curl -X GET https://$SOFTLAYER_USERNAME:$SOFTLAYER_API_KEY@api.softlayer.com/rest/v3/SoftLayer_Virtual_Guest/<VSI ID>/getAttributes.json

The following example is the JSON response to the request:

[{"value":"1","type":{"keyname":"SUSPENDED_BILLING","name":"Suspended Billing"}}]

For more information, see the [SLDN API documentation](https://softlayer.github.io/reference/services/SoftLayer_Virtual_Guest/getAttributes/).





 Next steps 

For more information about the suspend billing feature, see the following information:



1. [Suspend billing](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-requirements)
2. [Managing virtual servers](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-managing-virtual-serversmanaging-virtual-servers)
[region].devops.cloud.ibm.com/monitoring/cache/latestFailure/{service} Get the latest failure of the service component 
 https://otc-status.[region].devops.cloud.ibm.com/monitoring/service Get the list of services 
 https://otc-status.[region].devops.cloud.ibm.com/monitoring/status Get the list of monitored services 
 https://otc-status.[region].devops.cloud.ibm.com/status Get the status of the service component 
 https://otc-status.[region].devops.cloud.ibm.com/version Get the build version of the service component 
 https://otc-status.[region].devops.cloud.ibm.com/versioncheck Get the versions of all apps in the clusters 
 https://otc-status.[region].devops.cloud.ibm.com/versioncheck/info Get information about the cluster version 
 https://otc-ui.[region].devops.cloud.ibm.com/status Get the status of the service component 
 https://otc-ui.[region].devops.cloud.ibm.com/version Get the build version of the service component 
 https://otc-webhook-manager.[region].devops.cloud.ibm.com/status Get the status of the service component 
 https://otc-webhook-manager.[region].devops.cloud.ibm.com/version Get the build version of the service component
Message: The name <vpn_gateway_name> is already in use by VPN gateway <vpn_gateway_id>.

Provide a different VPN gateway name. Try again in a few minutes. If this problem persists, [contact support](https://cloud.ibm.com/docs/vpc-on-classic?topic=vpc-on-classic-getting-help-and-support).





 vpn_gateway_initialization_error 

Message: The VPN gateway could not be initialized.

Try again in a few minutes. If this problem persists, [contact support](https://cloud.ibm.com/docs/vpc-on-classic?topic=vpc-on-classic-getting-help-and-support).





 vpn_gateway_invalid_name 

Message: The name <vpn_gateway_name> is not a valid VPN gateway name.

A valid VPN gateway name starts with a letter, followed by letters, digits, underscores, or hyphens.





 vpn_gateway_invalid_state 

Message: The VPN gateway <vpn_gateway_id> is in an invalid state for the requested operation.

VPN Gateway must be in available status before you can operate it. Try again in a few minutes. If this problem persists, [contact support](https://cloud.ibm.com/docs/vpc-on-classic?topic=vpc-on-classic-getting-help-and-support).





 vpn_gateway_ip_create_error 

Message: Unable to create an IP address for the VPN gateway.

Try again in a few minutes. If this problem persists, [contact support](https://cloud.ibm.com/docs/vpc-on-classic?topic=vpc-on-classic-getting-help-and-support).





 vpn_gateway_missing_subnet_id 

Message: Could not find a subnet identifier for the given VPN gateway template.

The Subnet ID is a required field. Provide a subnet ID with your command.
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0125E 

Message: You will be logged out because you are not a member of an active account.

Your IBM Cloud account might be expired or canceled, or you might have been removed from your org. Contact your org manager. Make sure you select the correct account within the IBM Cloud Console. [Switch between multiple accounts](https://cloud.ibm.com/docs/account?topic=account-accountfaqs&locale=dkswitch-between-accounts) if needed. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0126E 

Message: The {0} container group is still in the process of being deleted.

Refresh the page later to verify that the container group is deleted.





 BXNUI0127E 

Message: The {0} container is still in the process of being deleted.

Refresh the page later to verify that the container is deleted.





 BXNUI0128E 

Message: Your organizations weren't retrieved because of a problem contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0129E 

Message: The account information wasn't retrieved because of a problem contacting the business support system.

Try again later.
If the backup failed, a "-failure" flag is included in the message. 
 <service_id>.user-password.update A user's password was updated. A "-failure" flag is included in the message if the attempt to update a user's password failed. 
 <service_id>.user.create A user was created. A "-failure" flag is included in the message if the attempt to create a user failed. 
 <service_id>.user.delete A user was deleted. A "-failure" flag is included in the message if the attempt to delete a user failed. 
 <service_id>.backup.restore A restore from backup was created. If the attempted restore failed, a "-failure" flag is included in the message. 
 <service_id>.resources.scale A scaling operation was performed. If the scaling operation failed, a "-failure" flag is included in the message. 
 <service_id>.whitelisted-ips-list.update The allowlist was modified. A "-failure" flag is included in the message if the attempt to modify the allowlist failed. 
 <service_id>.serviceendpoints.update A change has been made to the service endpoints configuration. If the operation failed, a "-failure" flag is included in the message. 



The <service_id> field indicates the type of Cloud Databases deployment. For example, Db2 or messages-for-rabbitmq.
Why are you getting 5xx HTTP errors? 

  What’s happening 

When you run a Schematics apply action, the action fails with 5xx HTTP errors such as in the following example:

Error: Request failed with status code: 500, ServerErrorResponse: {"incidentID":"11aa11aaaa11-IAD","code":"A0002","description":"Could not connect to a backend service. Try again later.","type":"Authentication"}

  Why it’s happening 

5xx HTTP errors indicate an issue with the IBM Cloud service that you try to create, update, or delete, and usually cannot be resolved by the user. These issues can include networking errors, timeouts, or the service temporarily unavailable.

  How to fix it 

Because this error does not originate within Schematics, wait a few minutes to rerun the Schematics apply action again. If the apply action continues to fail, note the incident ID and find more detailed logs for this incident ID in your IBM Cloud Log Analysis service instance. If you cannot resolve this issue, contact support by opening a support case for the service that you want to work with. Make sure to include the incident ID. For more information, see [Using the Support Center](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).
For more information about end of life procedures for IBM Cloud infrastructure services and third-party software products, see [Lifecycle policy for IBM Cloud products](https://www.ibm.com/cloud/cloud-prod-life). If you have any questions or need assistance, email [clouddigitalsales@us.ibm.com](mailto:clouddigitalsales@us.ibm.com) or open a support ticket in the VMware Solutions console.



 Related links 



* [End of Support for NSX-V instance deployments](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-eos-nsx-v)
* [End of Support for vSphere 6.5 instance deployments](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-eos-vsphere65)
* REQ_TOO_EARLY_ERR - [details](https://cloud.ibm.com/docs/key-protect?topic=key-protect-error-messageserror-messages-req-too-early-err)
* RESOURCE_OWNER_ERR - [details](https://cloud.ibm.com/docs/key-protect?topic=key-protect-error-messageserror-messages-resource-owner-err)
* SERVICE_ONLY_ERR - [details](https://cloud.ibm.com/docs/key-protect?topic=key-protect-error-messageserror-messages-service-only-err)
* UNAUTHORIZED_ERR - [details](https://cloud.ibm.com/docs/key-protect?topic=key-protect-error-messageserror-messages-unauthorized-err)
* UNPROCESSABLE_CIPHERTEXT_ERR - [details](https://cloud.ibm.com/docs/key-protect?topic=key-protect-error-messageserror-messages-unprocessable-ciphertext-err)
Reporting a problem to the Event Streams team - Standard and Enterprise plans 

If you're experiencing a problem with Event Streams, first check the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status).

If you need help from the Event Streams team, gather all the following information. The more information that you can provide upfront, the more efficiently the team can help with the problem:



1.  What is the CRN ID of the Event Streams service that you use? You can provide this ID by pasting the full IBM Cloud console URL after you click the service, or by pasting the output from the following CLI command:
2.      ibmcloud resource service-instance NAME
3.  When did the problem first occur (specifically time, date, and time zone)? How long did your app run before the problem occurred?
4.  Is the problem still occurring? Can you replicate it?
5.  Which Kafka client does your application use? What are the version details?
6.  What are your client configuration details? We need to know your producer and consumer settings, so list any nondefault options that you passed to your producer or consumer.
7.  Do you have application log snippets that display the problem?
8.  What is the issue that you are seeing? Which topics, client IDs, group IDs, and transaction IDs are affected?
9.  What impact does the problem have on your service?



You can provide the information that you gathered to IBM in a support ticket by [submitting a support request](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case).
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3055E 

Message: The operation to delete the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3056E 

Message: The operation to start the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3057E 

Message: The operation to stop the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3058E 

Message: The operation to resume the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3059E 

Message: The operation to suspend the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3060E 

Message: The operation to reboot the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3061E 

Message: The operation to delete the virtual server instance encountered a connection error.
Why can't I manage a service ID that I created and previously had access to? 

In the case that you aren't able to manage a service ID that you created in another user's account, you might need to check your assigned access.

  What’s happening 

You don't have access to manage a service ID that you created in an account that you're not the owner of. You received an error message about not having the required access, but you used to be able to manage it.

  Why it’s happening 

If you create a service ID in an account that you don't own, an administrator policy for that specific service ID is automatically generated for you only if you don't already have access to manage service IDs in the account. For example, if you are already assigned the Administrator role on the IAM Identity service, then a new policy is not automatically generated because you already have access. However, if the account administrator later revokes your access as an administrator on the IAM Identity service, then you can no longer manage the service IDs that you created in the account.

  How to fix it 

Request the correct level of access from the account administrator to manage all service IDs in the account or just the specific ones that you created.
* [Reviewing logs](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs)
* [Feedback and questions](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpfeedback-qs)
* [Contacting support](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helphelp-support)
* [Opting in to receive email notifications](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpopt-in-email)







 Troubleshooting errors 

[Location error messages](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugts-locations-debug)



* [Reviewing error messages and logs](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugreview-messages-logs)
* [R0001: Ready location](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugR0001)
* [R0002, R0018, R0020, R0029, R0037, R0039, R0042: Wait for location to be ready](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugR0002)
* [R0009: Unable to recover](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugR0009)
* [R0010, R0030, R0031, R0032: Control plane needs hosts](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugR0010)
* [R0011, R0040, R0041: Issues with the control plane hosts](https://cloud.ibm.com/docs/satellite?topic=satellite-ts-locations-debugR0011)
Known issues and limitations 

This topic lists known issues and limitations that have been identified or were reported by users in error reports.



  Viewing the known issues 

The following table lists known issues:



Known issues and limitations in Analytics Engine Serverless instances

 Category        Problem                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Workaround                                                                                                                   

 Log forwarding  Logs from the IBM Analytics Engine service are not being forwarded to an IBM Log Analysis instance although it was configured for receiving platform logs. This can happen if your account is a child account of an enterprise account. See [What is an enterprise?](https://cloud.ibm.com/docs/account?topic=account-what-is-enterprise). The logs might be getting forwarded to the oldest IBM Log Analysis instance that was configured as a platform logs receiver in either the parent or another child account. This is a limitation in the IBM Log Analysis supertenancy model.       Examine your account hierarchy and request access to the IBM Log Analysis instance, or work with a non-enterprise account.
Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2101E 

Message: IBM DataPower issued an unexpected exception with this message: "{0}"

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2102E 

Message: IBM Cloud service billing message: "{0}"

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2103E 

Message: JazzHub message: "{0}"

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2104E 

Message: IBM DataPower message: "{0}"

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2105E 

Message: The attempt to connect to Cloud Foundry failed.

If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2108E 

Message: The contents of the uploaded certificate weren't read because a problem occurred: {0}.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2109E 

Message: The service broker wasn't created or updated because your user ID ("{0}") is not assigned the org manager role in the org.

You must be an org manager in organization "{1}", as specified for owningOrganization in the JSON input file, to create or update this service broker.

Verify that you entered the correct owning organization or request that role from the account owner or an org manager.





 BXNUI2111E 

Message: The client certificate is not yet valid. It becomes valid at {0}.
You see these errors if a drive is failing. So, you need to replace the drive as soon as possible.

Although not unusual, aborted commands are another common error. But, if aborted commands increase in number (such as 100), open a support case.

Link errors can indicate that a cable might need reseated or replaced.



 Support case information 

The following information is needed when you open support case.



 Adaptec RAID cards 

Make sure that you include the full output of arcconf getconfig 1/arcconf getlogs 1 device tabular when you open a support case. Providing this information helps the support team identify drive order, array membership, array geometry, and cabling issues. This information is critical to the recovery of a lost RAID configuration. Granting permission to restart/power down in the initial update or asking it to be hot swapped speeds up the support case process.





 Broadcom RAID cards 

Use the following commands to obtain the log files for Broadcom RAID cards. You need to include the full output of these log files with your support case.

/opt/MegaRAID/storcli/storcli64 /c0 show all
/opt/MegaRAID/storcli/storcli64 /c0 show TermLog
/opt/MegaRAID/storcli/storcli64 /c0 /eall /sall show all | grep -iE "det|cou|tem|SN|S.M|fir"
/opt/MegaRAID/storcli/storcli64 /c0 show TermLog

Make sure that you back up any work before troubleshooting is done.
* [Does the service offer support for bare metal and GPU?](https://cloud.ibm.com/docs/containers?topic=containers-faqsbare_metal_gpu)
* [What is the smallest size cluster that I can make?](https://cloud.ibm.com/docs/containers?topic=containers-faqssmallest_cluster)
* [Which Kubernetes versions does the service support?](https://cloud.ibm.com/docs/containers?topic=containers-faqssupported_kube_versions)
* [Which worker node operating systems does the service support?](https://cloud.ibm.com/docs/containers?topic=containers-faqssupported_os_versions)
* [Where is the service available?](https://cloud.ibm.com/docs/containers?topic=containers-faqssupported_regions)
* [Is the service highly available?](https://cloud.ibm.com/docs/containers?topic=containers-faqsha_sla)
* [What compliance standards does the service meet?](https://cloud.ibm.com/docs/containers?topic=containers-faqsstandards)
* [Can I use IBM Cloud and other services with my cluster?](https://cloud.ibm.com/docs/containers?topic=containers-faqsfaq_integrations)
* [Does IBM support third-party and open source tools that I use with my cluster?](https://cloud.ibm.com/docs/containers?topic=containers-faqsfaq_thirdparty_oss)
* [What am I charged for? Can I estimate and control costs in my cluster?](https://cloud.ibm.com/docs/containers?topic=containers-faqscharges)
* [Can I downgrade my cluster to a previous version?]