vania-janet/multiturn-rag-retrieval-data huggingface dataset:
To upgrade your support plan, contact a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative.





 How do I change my email preferences for notifications? 

You can change which email notifications you receive for planned events, unplanned events, and announcements in your profile settings. To change your email preferences, choose one of the following options:



* Go to [Notifications](https://cloud.ibm.com/user/notifications) in your profile settings.
* For control.softlayer.com, you can change your email preferences by going to Account > Users > Email Preferences.







 How am I charged for support? 

If you have Advanced or Premium support, you can track your monthly support costs. In the IBM Cloud console, go to Manage > Billing and usage, and select Support costs. Each support plan has a minimum monthly support price for your cloud workload at the stated service level. Beyond this starting price, any additional costs for support are based on your resource usage. The higher your resource usage, the higher your total support cost.

Charges for support of third-party services are not included in the Advanced or Premium Support charge calculations. These non-IBM programs are licensed directly by their providers.

To view your support costs, you need an access policy with the Administrator role on the Billing account management service. For more information about access roles, see [IAM access](https://cloud.ibm.com/docs/account?topic=account-userroles).





 How can I upgrade my support plan? 

If you want to upgrade your support plan, contact a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative. For more information on the different support plans, see [Basic, Advanced, and Premium Support plans](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans).





 Why can't I see my support cases? 

To access your support cases, from the IBM Cloud console menu bar, click the Help icon !
If for any reason IBM Cloud is unable to charge Your payment method for the full amount owed, or if IBM Cloud is charged a penalty for any fee it previously charged to Your payment method, You agree that IBM Cloud may pursue all available remedies in order to obtain payment, including immediate cancellation, without notice, of any domain names registered or renewed by You or on Your behalf. IBM Cloud reserves the right to charge a reasonable service fee for administrative tasks outside the scope of its regular Services, including customer service issues that cannot be handled over email but require personal service, and disputes that require legal services. These charges will be billed to the payment method on file for You.





 Domain Name Renewals 

You have the option to elect automatic renewal of the domain names You register, in which case IBM Cloud will automatically renew Your domain(s) for a period equivalent to the length of Your original registration, and will take payment from the payment method You have on file, at IBM Cloud's then-current rates. Domain name renewals are non-refundable. If IBM Cloud is not able to process payment for an automatic renewal, and You fail to respond to our notices, Your domain name registration will expire. It is Your responsibility to keep Your payment information current. If You do not elect automatic renewal, You have the responsibility of manually renewing Your domain by the expiration date. If You fail to manually renew in a timely fashion the domain name will be cancelled and You will no longer have use of that name. You agree that IBM Cloud will not be responsible for cancelled domain names that You fail to renew, either automatically or manually. If You do fail to renew Your domain name in a timely fashion, additional charges may apply. (Current fees for post-expiration renewal can be found here: [https://www.ibm.com/cloud/dns](https://www.ibm.com/cloud/dns)). If You signed up for any other services in conjunction with Your domain registration, these services may be automatically renewed when Your domain registration is renewed, and You may incur additional renewal fees unless You cancel in advance. IBM Cloud sends domain renewal reminders via email to the registered owner contact in accordance with the ICANN Expired Registration Recovery Policy. The notices are sent as follows:
However, you can update scripts and infrastructure automation to use the following new Cloud Foundry API endpoints for your region:



* api.us-south.cf.cloud.ibm.com (previously api.ng.bluemix.net)
* api.eu-gb.cf.cloud.ibm.com (previously api.eu-gb.bluemix.net)
* api.us-east.cf.cloud.ibm.com (previously api.us-east.bluemix.net)
* api.eu-de.cf.cloud.ibm.com (previously api.eu-de.bluemix.net)
* api.au-syd.cf.cloud.ibm.com (previously api.au-syd.bluemix.net)



Enhanced support experience for IBM Cloud
: With the Support Center, you can work to resolve all IBM Cloud-related issues. The landing page provides you FAQs, so you can find the answer to your question without even contacting IBM Cloud. You can also chat with a live support rep. Your cases can now be managed in from a single location. In the console, go to Support > Manage cases to create, view, or edit cases.

You can also find the [Status page](https://cloud.ibm.com/status) from the Support Center. It is enhanced to include all unplanned incidents, planned maintenance, announcements, and security bulletin notifications about key events that affect the IBM Cloud platform, infrastructure, and major services. Click View cloud status from the Support Center. To check out the new experience, log in and go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) .

Unified login, API keys, and user and access management
: With our latest updates, you can take advantage of a simplified secure login that is available for all users regardless of your ID type. Whether you have an IBMid or a SoftLayer ID, you can quickly log in to the IBM Cloud console from our enhanced login page. You can also make secure API calls across IBM Cloud and automate your CLI login by using an IAM API key or an IAM access token.
IBM Cloud SMS service 

Event Notifications provides a built-in SMS service for sending transactional and informational event notification text messages to recipients who need to be aware of events that happen within your IBM Cloud account.

The text messages originate from IBM-owned phone numbers or alphanumeric sender IDs. Except for test messages, the content cannot be modified within Event Notifications.

Zoom

![SMS state-diagram](https://cloud.ibm.com/docs-content/v1/content/4c9a07fe500838e5e55e71e73131ef20b44a6c66/event-notifications/images/en-sms-state-diagram.png)

Figure 1. SMS state diagram



 Adding an SMS destination 

IBM Cloud SMS service is a destination that provided by default and ready for immediate use. When a new instance is created, you see an entry IBM Cloud SMS service in the destination tab. The SMS destination is pre-configured and is ready to use.





 Using an IBM Cloud SMS service destination 

IBM Cloud SMS service as the destination type is only supported for US and Canada numbers.

To use the SMS service destination, add it to a subscription along with the phone numbers of the recipients. Within a single subscription, you can add up to 3 phone numbers for lite plan and 100 phone numbers for standard plan. The subscription also needs a topic to filter events of interest from your sources. When an event lands in the topic, Event Notifications immediately routes the event notification to your SMS recipients.

When you select IBM Cloud SMS service as the destination type, you can add up to 3 phone numbers for lite plan and 100 phone numbers for standard plan, to the recipient list. To comply with the regulatory standards, you may need to get a consent (opt-in) from the SMS recipients to receive SMSs from each of the Event Notifications subscriptions.



 Create a subscription with IBM SMS service as destination 



1. From the Event Notifications dashboard, click Subscriptions in the navigation menu.
2. Click Create + to display Create a Subscription side panel.
3. Complete the following subscription details:



* Name: name of the subscription.
standard plan 264d0450-996d-4bcd-894d-fc7018dacf1e
2. Update the pricing plan for your service instance.



* If the service is enabled with the resource controller, run the [ibmcloud resource service-instance-update command](https://cloud.ibm.com/docs/cli?topic=cli-ibmcloud_commands_resourceibmcloud_resource_service_instance_update).

ibmcloud resource service-instance-update <service_instance_name> --service-plan-id <plan_id>
* If the service is based on Cloud Foundry, run the [ibmcloud cf update-service command](https://cloud.ibm.com/docs/cli?topic=cli-ibmcloud_commands_servicesibmcloud_service_update).

ibmcloud cf update-service <service_instance_name> [-p <plan_name>]









 Updating a pricing plan by using the API 

You can programmatically update the pricing plan for an instance by calling the [IBM Cloud Resource Controller API](https://cloud.ibm.com/apidocs/resource-controller/resource-controllerupdate-resource-instance) as shown in the following sample request. The example updates a pricing plan for an instance.



* Curl
* Java
* Python
* Go
* Node



curl -X PATCH https://resource-controller.cloud.ibm.com/v2/resource_instances/8d7af921-b136-4078-9666-081bd8470d94 -H 'Authorization: Bearer <>' -H 'Content-Type: application/json' -d '{
"name": "my-instance-new-binding-1",
"resource_plan_id": "744bfc56-d12c-4866-88d5-dac9139e0e5d"
}'

Map<String, Object> parameters = new HashMap<String, Object>();
For more information about what you are charged for when you use IBM Cloud Satellite, see the [FAQs](https://cloud.ibm.com/docs/satellite?topic=satellite-faqspricing).

CLI change log
: Updated the CLI plug-in change log page for the [release of version 1.0.233](https://cloud.ibm.com/docs/satellite?topic=satellite-satellite-cli-changelog).

Cloud provider guides
: Added instructions to set up Satellite locations that use infrastructure from [AWS](https://cloud.ibm.com/docs/satellite?topic=satellite-aws), [GCP](https://cloud.ibm.com/docs/satellite?topic=satellite-gcp), [Azure](https://cloud.ibm.com/docs/satellite?topic=satellite-azure), and [IBM Cloud](https://cloud.ibm.com/docs/satellite?topic=satellite-ibm).

Exposing apps in Satellite clusters
: Added an overview of the [options for exposing apps in Satellite clusters](https://cloud.ibm.com/docs/openshift?topic=openshift-sat-expose-apps) and steps for setting up each option.

Satellite Infrastructure Service
: Order managed infrastructure from IBM to create a Satellite location for you in your on-premises data center.

New! Template for fast provisioning on AWS
: [Automate your Satellite location setup with a Schematics template](https://cloud.ibm.com/docs/satellite?topic=satellite-locationssatloc-template), available for AWS infrastructure.







 February 2021 

Review the release notes for February 2021.



 25 February 2021 

Review the release notes for 25 February 2021.

Auditing events
: Added a topic for [auditing Satellite events with Activity Tracker](https://cloud.ibm.com/docs/satellite?topic=satellite-at_events).

CLI change log
For more information, see [Managing your payment method outside of the console](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-linkedusagepayment-method-ibm).



* How do I change the invoice currency from US Dollars to my local currency?

Invoicing in your local currency might be possible if you have a subscription or IBM Cloud Cloud Enterprise Savings Plan account type. Contact [IBM Cloud Cloud Sales](https://cloud.ibm.com/catalog?contactmodule) for more information.

An account that is invoiced in a currency other than US Dollars can't be converted to US Dollar invoicing.
* What is Business Continuity Insurance?

Business Continuity Insurance is insurance that protects you from illegitimate charges against your servers. You can request this insurance through [IBM Cloud Cloud Sales](https://cloud.ibm.com/catalog?contactmodule) to avoid overage charges if a documented network attack occurs against a covered server. IBM Cloud credits back any overages incurred on the affected server.

To receive the credits for illegitimate charges against your servers, contact [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter) and open a support case.
* What is the Service: Support and Services charge on my invoice?

If you create a VMWare cluster on your IBM Cloud account, you are charged for VMWare Level 2 Support for each cluster instance. This charge is in addition to any IBM Cloud Support charges for Premium or Advanced Support.
* What's the difference between promo codes and feature codes?

Promo codes are for Pay-As-You-Go and Subscription accounts and give you limited-time credits toward your account and IBM Cloud products. The codes are typically short phrases, like PROMO200. For more information about promo codes, see [Managing promotions](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-applying-promo-codes).

Feature codes provide enhancements for an account, such as an unlimited number of organizations or creating a trial account. Feature codes are typically provided for online courses and certain events, such as educational sessions or conference workshops.
With the BYOL pricing model, IBM Cloud doesn't charge users for the usage of the software, and the third-party provider is responsible for licensing entitlement and enforcement.

For the purposes of this tutorial, complete the following steps to add a BYOL pricing plan.



1. Click Pricing > Pricing plans.
2. Click Add plan > BYOL.
3. Enter the name, URL, and description of the license, for example:





* Name: BYOL for Example Corp Virtual Server Image 1.0.0
* URL: byol.vsimage.examplecorp.html
* Description: This BYOL license is required for the installation and use of the Example Corp Virtual Server Image.







 Step 5: Define your support experience 

Provide details that help users understand how to get support if they encounter issues when they use the Operator bundle. For more information about providing support information, see [Defining your support experience](https://cloud.ibm.com/docs/sell?topic=sell-sw-support-details).

To define your product's support experience, use the following steps:



1. Click Support.
2. Select your product's support provider and complete the support statement field. For the support statement, describe the provided support for your product and add any additional support information that isn't provided in the other fields.



1. If you select Community for your support provider, provide the URL for the support community.
2. If you select Third-party for your support provider, use the following steps to complete the necessary fields.



3. Click Add support details and complete the necessary fields, then click Save to add each detail. You must add at least 1 support detail for your product.
4. After you add all of your product's support details, provide the required URLs for your product.
5. Add all locations where you provide support for your product.
6. Add your escalation information. Do not use a personal phone number or email.
7. Provide your support contact information. This information is for internal use only and is not displayed on the product details page.







 Next steps
The API key will be required to integrate IBM Cloud Monitoring with your IBM Cloud function.

ibmcloud iam api-key-create ibm-cloud
10. [Access the IBM Cloud Monitoring console.](https://cloud.ibm.com/docs/monitoring?topic=monitoring-launchlaunch_step2).
11. [Configure an IBM Cloud Monitoring notification channel that will send the desired alerts to IBM Cloud® Functions.](https://cloud.ibm.com/docs/monitoring?topic=monitoring-notificationsnotifications_create)
12. [Configure an IBM Cloud Monitoring alert to send to the configured notification channel.](https://cloud.ibm.com/docs/monitoring?topic=monitoring-alerts)





 Customizing the alert message 

IBM Cloud Monitoring sends alert data as a [JSON payload](https://docs.sysdig.com/en/configure-a-webhook-channel.html). The information provided by the JSON file can be used to customize your SMS message.

For example, if you want to include the alert name, the affected entity, and the status of the alert, you can change your function code as follows:

 Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client

def twilio(args):
 Find your Account SID and Auth Token at twilio.com/console
 and set the environment variables. See http://twil.io/secure
account_sid = "<YOUR_ACCOUNT_SID>"
auth_token = "<YOUR_AUTH_TOKEN>"
client = Client(account_sid, auth_token)

message = client.messages 
.create(
body="Alert " + args['alert_name'] + " in " + args['entities']['entity'] + " is " + args['state'],
from_='<TWILIO_NUMBER>',
In the future, aggregate costs across projects that can be grouped by various criteria will be available. For more information, see [Estimating architecture costs in a project](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-cost-estimate-project).





 API, SDK, and Terraform 

The projects API, SDK, and Terraform functionalities are beta for this release. Beta products are made solely available for evaluation and testing purposes. There are no warranties, SLAs, or support provided and beta products are not intended for production use.





 Resource tagging 

Resources that are created by deploying from a project are automatically given service tags. These tags are only visible by using the command-line interface (CLI) or API and are not currently available in usage reports. You can use the [ibmcloud resource search](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-projects-cli&interface=cliibmcloud-resource-tag-search) command to retrieve the resources created by configurations in a project based on the service tag.
* An IAM API key to allow the SDK to access your account. Create one [here](https://cloud.ibm.com/iam/apikeys).







 Step 1: Create an Event Notifications service instance 



* Log in to your [IBM Cloud account](https://cloud.ibm.com/).
* In the [IBM Cloud catalog](https://cloud.ibm.com/catalogservices), search Event Notifications > Event Notifications.
* Select a Region from the list of supported regions and select a pricing plan.
* Provide a Service name.
* Select a resource group.
* Accept the licensing agreements and terms by clicking the checkbox.
* Click Create.







 Step 2: Get Safari credentials 



* Add Apple Worldwide intermediate certificate to your Key Chain, you can find the certificate [here](https://www.apple.com/certificateauthority/).

Zoom

![Certificates, Apple Worldwide Intermediate certificate Site](https://cloud.ibm.com/docs-content/v1/content/4c9a07fe500838e5e55e71e73131ef20b44a6c66/event-notifications/images/en_apple_intermediate.png)

Figure 2. Certificates, Identifiers & Profiles

Zoom

![Certificates, Apple Worldwide Intermediate certificate Add](https://cloud.ibm.com/docs-content/v1/content/4c9a07fe500838e5e55e71e73131ef20b44a6c66/event-notifications/images/en_apple_intermediate_add.png)

Figure 3. Certificates, Identifiers & Profiles
* Create Web Push ID in your [Apple Developer account](https://developer.apple.com/account/).

The Web Push ID (the bundle identifier) is a unique identifier that identifies a specific application. Each application requires a Web Push ID.
Review each product documentation and use the IBM Cloud console to [estimate costs](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-costcost).





 Operators and other third-party integrations 

Operators and other [third-party integrations](https://cloud.ibm.com/docs/containers?topic=containers-supported_integrations) are a convenient way to add services to your cluster from community, third-party, your own, or other providers. Keep in mind that you are responsible for additional charges and how these services operate in your cluster, from deployment and maintenance to integration with your apps. If you have issues with an operator or third-party integration, work with the appropriate provider to troubleshoot the issue.





 VPC worker nodes 

Pricing for VPC infrastructure varies based on regional location and sustained usage.

This information applies to VPC worker nodes only.

Regional uplift charges
: When you create a cluster on VPC infrastructure, the worker nodes might incur an uplift charge that varies by the [multizone location](https://cloud.ibm.com/docs/containers?topic=containers-regions-and-zoneszones-vpc) that you create the cluster in. The uplift charge is a percentage (%) of the hourly rate (r), and is added to the hourly rate of the worker node. The total hourly rate cost for a worker node can be calculated as r + (r × %). In the [Kubernetes cluster creation console](https://cloud.ibm.com/kubernetes/catalog/create), this uplift is reflected in the pricing calculator as you configure your cluster details. The following table describes the pricing uplift by region.
: For a table that describes the pricing uplift by region, see [Regional pricing for VPC](https://cloud.ibm.com/vpc-ext/provision/vs).

Sustained usage discounts
: For virtual server instances that are billed at an hourly rate, discounted prices depend on how long the instance runs during the billing month.
Contact us for [pricing](https://www.ibm.com/docs/en/blockchain-platform/2.5.4?topic=253-pricing) [$0.29 USD per allocated CPU hour](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-saas-pricing) 
 Can I connect with peers in other clouds? Yes Yes 
 Can my data center be<br><br>on-prem<br><br>and behind a firewall? Yes No 
 Can I use a console UI to deploy and manage my blockchain components? Yes Yes 
 Are APIs available for node management? Yes Yes 
 I am an experienced Fabric customer. Are peer, CA, orderer, and smart contract images available and supported? Yes No 
 Where can I learn more? See [About IBM Blockchain Platform 2.5.4](https://www.ibm.com/docs/en/blockchain-platform/2.5.4?topic=started-about-blockchain-platform-254) See [About IBM Blockchain Platform for IBM Cloud](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-console-overviewibp-console-overview-capabilities) 
 Ready to get started? See [Step one: Install the IBM Blockchain Platform](https://www.ibm.com/docs/en/blockchain-platform/2.5.4?topic=started-getting-blockchain-platform-254get-started-console-ocp-step-two-deploy-console) See [Getting started with IBM Blockchain Platform for IBM Cloud](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-v2-deploy-iks) 



Have questions and want to speak to an IBM Blockchain Platform expert? [Schedule a consult](https://www.ibm.com/cloud/blockchain-platform/developer?schedulerform) now to learn more about how blockchain can transform your business.