vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Getting help and support with Partner Center 

If you are experiencing issues with Partner Center or have specific questions about onboarding a product, you can get help by contacting IBM Cloud® support or a Partner Center onboarding specialist, depending on the type of issue you're experiencing.

You can also use the following resources before you contact IBM Cloud to get answers to your questions:



* Review the [FAQs](https://cloud.ibm.com/docs/sell?topic=sell-thirdparty-sw-faqs) in the product documentation.
* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/sell?topic=sell-ts-view-usage) to troubleshoot and resolve common issues.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
* Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and partner-center, so that it's seen by the IBM Cloud development teams.





 Getting help with onboarding 

If you have questions about onboarding your product to Partner Center, you can contact an onboarding specialist through the My products page. You can send a detailed message, and they will contact you after they review your issue.

Contact a Partner Center onboarding specialist, if you have questions about the following topics:



* General questions about the onboarding process
* Pricing models, for example, tiering model, monthly or yearly subscription, cancellation of subscription, or refund
* Metering and billing issues
* Broker functionality
* Tax and EFT (Electronic Funds Transfer) forms



To contact an onboarding specialist, complete the following steps:



1. In the IBM Cloud console, click the Navigation Menu icon !
Getting help and support 

If you have problems or questions while you use Event Streams, go directly to the [IBM Cloud® Support page](https://cloud.ibm.com/unifiedsupport/supportcenter) to review featured FAQs, view cloud status, or post questions on Stack Overflow. Or, open a support case.



*  To check the status of the IBM Cloud platform and resources, go to the [Status page](https://cloud.ibm.com/status).
*  Review the dedicated [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-eventstreams) to see whether other users ran into the same problem. When you use the forum to ask a question, tag your question with "ibm-cloud" and "ibm-eventstreams" so that it is seen by the IBM Cloud development team. Your question gets answered either by a member of the Event Streams development team or by the wider community.
*  If you still need help from the Event Streams team, ensure that you gather all the information required as detailed in [Reporting a problem to the Event Streams team - Standard and Enterprise plans](https://cloud.ibm.com/docs/EventStreams?topic=EventStreams-report_problem_enterprisereport_problem_enterprise). There you find guidance about opening a support case for Event Streams. For more information about severities and response times, see [Working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case) or [Escalating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-escalation).
Getting help and support 

If you have problems or questions when using security groups for IBM Cloud® Virtual Servers, you can search for information or ask questions by using [Stack Overflow](https://stackoverflow.com/search?q=dl+ibm-cloud). Post your question, then tag it with "ibm-cloud" and "network-security-groups".

For more information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar).
Getting help 

Still having issues? Review different ways to get help and support for Satellite. For questions or feedback, post in Slack.



 General ways to resolve issues 



* Make sure that your command-line tools are up to date.



* In the terminal, you are notified when updates to the ibmcloud CLI and plug-ins are available. Be sure to keep your CLI up to date so that you can use all available commands and flags.
* Make sure that your kubectl and oc CLI client matches the same Kubernetes version as your cluster server. [Kubernetes does not support](https://kubernetes.io/releases/version-skew-policy/)kubectl client versions that are 2 or more versions apart from the server version (n +/- 2).



* Keep the clusters and hosts in your Satellite location up to date.
* Enable and review [logging](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs) and [monitoring](https://cloud.ibm.com/docs/satellite?topic=satellite-monitor) details to troubleshoot your Satellite components.







 Reviewing cloud issues and status 



1. To see whether IBM Cloud is available, [check the IBM Cloud status page](https://cloud.ibm.com/status?selected=status).
2. Filter for the Satellite component and review any cloud status issue.
3. Review the [requirements, limitations, and known issues documentation](https://cloud.ibm.com/docs/satellite?topic=satellite-requirements).
4. For issues in open source projects that are used by IBM Cloud, see the [IBM open source and third-party policy](https://www.ibm.com/support/pages/node/737271).







 Identifying issues for Satellite-enabled IBM Cloud service 

If you experience an issue with a Satellite-enabled IBM Cloud service in your location, first check whether your issue is listed in the troubleshooting topics in the Satellite documentation. If the issue is not listed in the Satellite documentation, check the IBM Cloud documentation set for the service.
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0015E 

Message: Service offerings weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0016E 

Message: The apps and services weren't retrieved because a IBM Cloud page didn't load.

For instructions to fix this problem, see the [Why do I encounter console pages that don't load?](https://cloud.ibm.com/docs/account?topic=account-ts_err) troubleshooting





 BXNUI0017E 

Message: The service instance wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0018E 

Message: The instances for the '{0}' app weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue.
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0054E 

Message: The user, '{0}', wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0055E 

Message: The users for the parent organization of the '{0}' space weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0056E 

Message: The users for the '{0}' organization weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0057E 

Message: The users for the '{0}' space weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later.
FAQs for getting support 



 How do I check for planned maintenance? 

You can check for upcoming maintenance from your dashboard in the IBM Cloud® console at least one time every 24 hours. Use one of the following options:



* Check out the Planned maintenance widget on the [Dashboard](https://cloud.ibm.com), and click View all.
* Go directly to the [Status - Planned maintenance page](https://cloud.ibm.com/status?selected=maintenance).







 What steps can I take before I open a support case? 

Before you open a support case, explore the following resources:



* Review the [documentation](https://cloud.ibm.com/docs).
* Review the [Featured FAQs](https://cloud.ibm.com/unifiedsupport/supportcenter) on the Support Center.
* Go to the [FAQ library](https://cloud.ibm.com/docs/faqs).
* Go to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to ask technical questions about developing apps with the IBM Cloud platform and services.







 How do I open a support case? 

Go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) in the console, and click Create a case from the Contact Support section. After your support case is created, you can follow its progress on the [Manage cases](https://cloud.ibm.com/unifiedsupport/cases/manage) page. For more information about creating a case, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case).





 What are my options for contacting IBM Cloud Support? 

From the IBM Cloud console menu bar, click the Help icon !
Getting help and support for IBM Cloud Backup for Classic 

If you experience an issue or have questions when you use IBM Cloud® Backup for Classic, you can use the following resources before you open a support case.



*  Review the [FAQs](https://cloud.ibm.com/docs/Backup?topic=Backup-faqs) in the product documentation.
*  Review the [troubleshooting documentation](https://cloud.ibm.com/docs/Backup?topic=Backup-troubleshoot-missingServer0password) to troubleshoot and resolve common issues.
*  Check the status of the IBM Cloud® platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and cloud-backup, so it can be seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0046E 

Message: Your organizations weren't retrieved because of a problem contacting Cloud Foundry.

You are logged out of IBM Cloud.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0048E 

Message: Spaces for the '{0}' organization weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0049E 

Message: The organization's domains weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0050E 

Message: The organization's summary wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0033E 

Message: The '{0}' service wasn't added to the '{1}' app because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0034E 

Message: The '{0}' service wasn't removed from the '{1}' app because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0035E 

Message: The '{0}' service instance wasn't deleted because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0036E 

Message: The service bindings for the '{0}' app or service weren't deleted because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue.
Getting help and support 

If you have problems or questions when you use IBM Cloud Schematics, you can get help by joining the Schematics community in Slack, asking questions through a forum, or opening an IBM Cloud® support case.



*  Post a question in the [IBM Cloud Schematics Slack](https://ibm-cloud-schematics.slack.com). If you do not have access to this Slack, [request an invitation to this Slack](https://cloud.ibm.com/schematics/slack).
*  Post your question on [Stack Overflow ![External link icon](https://cloud.ibm.com/docs-content/v1/content/ba89e173287b28d1453d2a327d8a1f74ae2f1662/icons/launch-glyph.svg)](https://stackoverflow.com/questions/tagged/ibm-cloud-infrastructure) and tag your question with ibm-cloud-schematics.
*  Subscribe to the Terraform channel on [Reddit](https://www.reddit.com/r/Terraform/).
*  Get help from the open source community by searching information on the internet or by asking questions in forums and on websites that support these tools.
*  You can also contact IBM Support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0011E 

Message: The '{0}' starter wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0013E 

Message: The '{0}' service instance wasn't created because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0014E 

Message: The settings for the '{0}' service weren't updated because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0015E 

Message: Service offerings weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later.
Getting help and support 

If you have problems or questions when using IBM Cloud® Domain Name Registration, you can get help on our [IBM Support center](https://cloud.ibm.com/unifiedsupport/supportcenter) or by posting your question on [Stack Overflow](https://stackoverflow.com/search?q=dns+ibm-cloud).

When using the forums to ask a question, tag your question with "ibm-cloud" and "dns" so that it is seen by the IBM Cloud development teams.

For information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar).



  Domain Name Registration reseller information 



*  Basic information



Table 1. Basic information

 IANA  Registrar           

 842   Softlayer Inc.      
 925   Everyone's Internet 



*  Mailing address

14001 Dallas Parkway
Suite M100
Dallas, Texas 75240
*  E-mail contacts



*  DNR Operations: [doman_admin-sl-ww@wwpdl.vnet.ibm.com](mailto:doman_admin-sl-ww@wwpdl.vnet.ibm.com)
*  Abuse: [abuse@softlayer.com](mailto:abuse@softlayer.com)









  Registrant's rights and benefits 

See the [Registrant's Rights and Benefits](https://www.icann.org/resources/pages/responsibilities-2014-03-14-en) page for more information.





  Reporting abuse 

Reports of abuse may be submitted to [abuse@softlayer.com](mailto:abuse@softlayer.com). All valid and complete reports will be investigated and handled according to our Acceptable Use Policy. Each abuse report is assigned a unique tracking ID upon receipt.
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0122E 

Message: The '{0}' VM wasn't suspended because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0123E 

Message: The '{0}' VM wasn't resumed because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0124E 

Message: The '{0}' VM wasn't deleted because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0125E 

Message: You will be logged out because you are not a member of an active account.

Your IBM Cloud account might be expired or canceled, or you might have been removed from your org. Contact your org manager.
Getting help 

Get help to solve issues that you encounter when you use the product.

Use these resources to get answers to your questions:



* Walk through a guided tour to learn about a project type or a feature. Click Guided tours from the page header to see a list of available tours.
* For answers to frequently asked questions, see the [FAQ](https://cloud.ibm.com/docs/discovery-data?topic=discovery-data-faqs).
* Find answers to common questions or ask questions where experts and other community members can answer. Go to the [Watson Discovery Community forum](https://community.ibm.com/community/user/watsonai/communities/community-home?CommunityKey=80650291-2ff4-4a43-9ff8-5188fdb9552f).





 IBM Cloud Contacting IBM Cloud Support for managed deployments 

Managed deployments are deployments that are hosted on IBM Cloud, including IBM Cloud Pak for Data as a Service deployments.

If your service plan covers it, you can get help by opening a case from [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).

Be ready to share the following information with IBM Support:



 Account information 



* Account name or customer name.
* Business impact so IBM Support understands the urgency of the issue and can prioritize it.
* Case information for any related cases or a parent case.
* Cloud location where the service instance is hosted (Dallas, Frankfurt, and so on).
* Your service plan (Plus, Premium and so on).







 Problem description 



* What outcome were you expecting and what happened?
* Message text that is displayed when the error occurs, especially the document ID, if specified.
* Steps to take to reproduce the issue.
* Any screen captures that illustrate the problem.
* When did the problem occur?
* Instance ID. (The instance ID is part of the URL that is specified in the Credentials section of the service page on IBM Cloud. You can copy the full URL and provide that.)
* Collect and share the HTTP archive (HAR) file from your browser.
Getting help and support 

If you have problems or questions when you use IBM Cloud® Direct Link, you can search for information or post your question on [Stack Overflow](https://stackoverflow.com/search?q=dl+ibm-cloud) and tag your question with direct-link and ibm-cloud.

You can also open an IBM Support case in the [IBM Cloud console](https://cloud.ibm.com/unifiedsupport/cases/add). For more information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support).