vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Getting help and support 

If you have problems or questions when you use Hyper Protect Virtual Servers, you can check the IBM Cloud status, or you can search for information or ask questions in a forum. You can also open a support ticket.



*  Check the IBM Cloud availability on the [status page](https://cloud.ibm.com/status?selected=status).
*  Review the forums to see whether other users ran into the same problem.



*  If you have technical questions about Hyper Protect Virtual Servers, post your question on [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud).



Tag your question with HP-VS so that the Hyper Protect Virtual Servers team can identify it.
*  If your problem still exists, open an IBM support case (ticket). Include your virtual server name and the cloud resource name (CRN) in the description of your issue. You can retrieve the CRN from your server entry in the Resource list (see [Retrieving virtual server information](https://cloud.ibm.com/docs/services/hp-virtual-servers?topic=hp-virtual-servers-retrieve-info-vs)). Click any of the columns (except Name, Tags or Status) to display a view from where you can copy the CRN into the clipboard, as shown:



Zoom

![Retrieving the cloud resource name](https://cloud.ibm.com/docs-content/v1/content/29e0ddc9fd7149f916889ba6a4d131cc3528c9bc/hp-virtual-servers/image/hpvs_crn.jpg)

Figure 1. Retrieving the cloud resource name

For more information about IBM support cases, or about support levels and severities, and for information about how to use the forums, access the Support Center: [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-getting-customer-supportusing-avatar).
Getting help and support 

If you have problems or questions when using Knowledge Studio, you can get help by joining a community or asking questions through a forum. You can go to the [IBM Cloud® Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) to review featured FAQs, view cloud status, or open a support case.



*  You can check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  You can review [Stack Overflow](https://stackoverflow.com/search?q=ibm-cloud) to see whether other users ran into the same problem. When using the forum to ask a question, tag your question with "ibm-cloud" and "watson-knowledge-studio" so that it is seen by the IBM Cloud development teams.
*  If you still can't resolve the problem, you can open a support case If your service plan covers it. For information about opening a support case, or about case severities and response times, see [Working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case).
Getting help and support 

If you have problems or questions when using IBM Cloud® Secrets Manager, you can go directly to the [IBM Cloud Support page](https://cloud.ibm.com/unifiedsupport/supportcenter) to review featured FAQs, view cloud status, or post questions on Stack Overflow. You can also open a support case.



*  You can check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  You can review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud+ibm-secrets-manager) to see whether other users ran into the same problem. When using the forum to ask a question, tag your question with "ibm-cloud" and "ibm-secrets-manager" so that it is seen by the IBM Cloud development teams.
*  If you still can't resolve the problem, you can open a support case. For information about opening a support case, or about case severities and response times, see [Working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case) or [Escalating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-escalation).
Getting help and support 

If you experience an issue or have questions, you can use the following resources before you open a support case.



*  Review the [FAQs about projects](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-project-faqs) and [FAQs about enterprises](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-enterprise-faqs) in the product documentation.
*  Review the troubleshooting documentation for [enterprises](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-troubleshoot-view-enterprise) and [projects](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-troubleshoot-project-access) to troubleshoot and resolve common issues.
*  Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with projects or enterprise, so that it's seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).
Getting help and support 

If you have problems or questions when you use subnets, get help by searching for information or by asking questions a forum. You can also open an IBM Support case in the [IBM Cloud console](https://cloud.ibm.com/unifiedsupport/cases/add).

If you use the forum to ask a question, tag your question so that it is seen by the IBM Cloud development teams.

For more information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support).
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0129E 

Message: The account information wasn't retrieved because of a problem contacting the business support system.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0130E 

Message: The account information wasn't retrieved because of a problem contacting the business support system.

You'll be logged out of IBM Cloud.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0131E 

Message: Your email address wasn't registered because an error occurred during the registration process.

To resolve this problem, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0132E 

Message: The name information was not retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).
Getting help and support 

If you have problems or questions when you are using IBM Cloud®, you can get help by searching for information or by asking questions through one of the forums listed in the following section. You can also create a support case in the [IBM Cloud console](https://cloud.ibm.com/unifiedsupport/cases/add).

When you use the forums to ask a question, tag your question so that it is seen by the IBM Cloud development teams.



*  If you have technical questions about image templates, post your question on [Stack Overflow](http://stackoverflow.com/search?q=image-templates+ibm-cloud) by using the ibm-cloud and image-template tags.
*  For questions about the service and getting started instructions, use the [IBM Developer Answers](https://developer.ibm.com/answers/topics/ibm-cloud/?smartspace=bluemix) forum. Include the ibm cloud tag.



For more information about opening an IBM support ticket, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).
Getting help and support 

If you have problems or questions when using IBM Cloud Gateway Appliance (VRA or vSRX), you can search for information or ask questions by using Stack Overflow for [vSRX](https://stackoverflow.com/search?q=vsrx+ibm-cloud) and [VRA](https://stackoverflow.com/search?q=vra+ibm-cloud) . Post your question, then tag it with "vsrx" or "vra" and "ibm-cloud".

For information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar).
Getting help and support 

If you have problems or questions when you are using the IBM® Spectrum LSF offering on IBM Cloud®, you can use the following options:



*  You can contact IBM Spectrum Computing LSF online support at [https://www.ibm.com/mysupport](https://www.ibm.com/mysupport).
*  You can call IBM Support. For a list of country-based numbers, see [https://www.ibm.com/planetwide](https://www.ibm.com/planetwide).



IBM Spectrum Computing LSF support is provided 24x7x365 for Severity 1 issues and during client business hours (8 AM to 5 PM) for Severity 2, 3 and 4 issues.
Getting help and support 

If you have problems or questions when using the IBM Cloud® Load Balancer service, you can search for information or ask questions by using [Stack Overflow](https://stackoverflow.com/search?q=dl+ibm-cloud). Post your question then and tag it with "lbaas" and "ibm-cloud".

For more information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar).
* [Service error](https://cloud.ibm.com/docs/schematics?topic=schematics-handling-errorsvc-error)
* [State error](https://cloud.ibm.com/docs/schematics?topic=schematics-handling-errorstate-error)
* [Job error](https://cloud.ibm.com/docs/schematics?topic=schematics-handling-errorjob-error)











 Getting help and support 

[Getting help and support](https://cloud.ibm.com/docs/schematics?topic=schematics-schematics-helpschematics-help)
Getting help and support 

If you have problems or questions when you use IBM Cloud® Direct Link, you can search for information or ask questions by using a forum. You can also open an IBM Support case in the [IBM Cloud console](https://cloud.ibm.com/unifiedsupport/cases/add).

If you have technical questions about Direct Link, post your question on [Stack Overflow](https://stackoverflow.com/search?q=dl+ibm-cloud) and tag your question with direct-link and ibm-cloud.

For more information about opening an IBM Support case, or about support levels and case severities, see [Using the Support Center](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0050E 

Message: The organization's summary wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0052E 

Message: The users for the '{0}' organization weren't updated because a problem occurred contacting Cloud Foundry.

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 BXNUI0053E 

Message: The users for the '{0}' space weren't updated because a problem occurred contacting Cloud Foundry.

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 BXNUI0054E 

Message: The user, '{0}', wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later.
Getting help and support for Transit Gateway 

If you experience an issue or have questions when using IBM Cloud® Transit Gateway, you can use the following resources before you open a support case.



* Review [FAQs](https://cloud.ibm.com/docs/transit-gateway?topic=transit-gateway-faqs-for-transit-gateway) in the product documentation.
* Review [Troubleshooting](https://cloud.ibm.com/docs/transit-gateway?topic=transit-gateway-troubleshooting) to diagnose and resolve common issues.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
* Review [Stack Overflow](https://stackoverflow.com/search?q=transit-gateway+ibm-cloud) to see whether other users ran into the same problem. If you're using the forum to ask a question, tag your question with ibm-cloud and transit-gateway so that it is seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case).



 Providing support case details for Transit Gateway 

To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide detailed information about your issue. Review the following tips about the type of information to include in your support case for issues with Transit Gateway.

Provide the following details:



1. Provide your transit gateway ID:



* Run ibmcloud tg gateways to get the Transit Gateway ID for the transit gateway in question from the output, and then collect the output of these commands ibmcloud tg gateway GATEWAY_ID and ibmcloud tg connections GATEWAY_ID.
* In the output of the previous command, get the connection IDs for the connections to the relevant VPCs, and if relevant, the classic infrastructure connection. Also, collect the output of the following command against each connection ID: ibmcloud tg connection GATEWAY_ID CONNECTION_ID.
Getting help and support for Hyper Protect Crypto Services 

If you experience an issue or have questions when using Hyper Protect Crypto Services, you can use the following resources before you open a support case.



*  Review the [FAQs](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basics) in the product documentation.
*  Review the [troubleshooting documentation](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-sitemapsitemap_troubleshooting_key_management_service) to troubleshoot and resolve common issues.
*  Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and Hyper Protect Crypto Services so that it is seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).



  Providing support case details 

To ensure that the support team can start investigating your case to provide a timely resolution, you must include your correlation ID and one of the following types of information.



*  Provide your Hyper Protect Crypto Services instance Cloud Resource Name (CRN).
*  Provide your Hyper Protect Crypto Services ID and region.
*  Provide your Hyper Protect Crypto Services endpoint.
Getting help and support for CDN 

If you experience an issue or have questions when using CDN, you can use the following resources before you open a support case.



*  Review [FAQs](https://cloud.ibm.com/docs/CDN?topic=CDN-faqs) in the product documentation.
*  Review [Troubleshooting](https://cloud.ibm.com/docs/CDN?topic=CDN-troubleshoot-cdn-working) to diagnose and resolve common issues.
*  Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/search?q=cdn+ibm-cloud) to see whether other users ran into the same problem. If you're using the forum to ask a question, tag your question with ibm-cloud and cdn so that it is seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case).



  Providing support case details for CDN 

To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide detailed information about your issue. Review the following tips about the type of information to include in your support case for issues with CDN.

Provide the following details:



1.  Go to the [All CDNs page](https://cloud.ibm.com/cdn).
2.  From the UI, provide the following information:



*  (Required) Hostname, for example, example.testingcdn.net
*  CNAME, for example, example.cdn.appdomain.cloud
*  HTTPS status, for example, Yes (Wildcard)
*  Status, for example, Running



From the API, run listDomainMappings or listDomainMappingByUniqueId to get the following domain mapping information:



*  (Required) domain
*  cname
*  protocol
*  status
Getting help and support 

If you have problems or questions when using IBM Cloud DevSecOps, you can go directly to the [IBM Cloud Support page](https://cloud.ibm.com/unifiedsupport/supportcenter) to review featured FAQs, view cloud status, or post questions on Stack Overflow. You can also open a support case.



*  You can check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  You can review [Stack Overflow](https://stackoverflow.com/search?q=ibm-cloud) to see whether other users ran into the same problem. When using the forum to ask a question, tag your question with "ibm-cloud" and "DevSecOps" so that it is seen by the IBM Cloud development teams.
*  If you still can't resolve the problem, you can open a support case. For information about opening a support case, or about case severities and response times, see [Working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case) or [Escalating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-escalation).





  Getting help by using Slack 

Get help fast directly from the IBM Cloud development teams and other users. The DevSecOps team actively monitors our [Slack channel](https://ic-devops-slack-invite.us-south.devops.cloud.ibm.com/) for questions about DevSecOps, Continuous Delivery services, and toolchains.

[![Reach out to us on our Slack channel.](https://cloud.ibm.com/docs-content/v1/content/5eb88a2575e30e316dbb83829c7f4c8b1ddbc67c/devsecops/images/slack_us.png)](https://ic-devops-slack-invite.us-south.devops.cloud.ibm.com/)
Getting help and support 

If you have problems or questions when you are using the IBM® Spectrum Symphony offering on IBM Cloud®, you can use the following options:



*  You can contact IBM Spectrum Computing Symphony online support at [https://www.ibm.com/mysupport](https://www.ibm.com/mysupport).
*  You can call IBM Support. For a list of country-based numbers, see [https://www.ibm.com/planetwide](https://www.ibm.com/planetwide).



IBM Spectrum Computing Symphony support is provided 24x7x365 for Severity 1 issues and during client business hours (8 AM to 5 PM) for Severity 2, 3 and 4 issues.
Getting help and support 

Before you open a support ticket against Power® Systems Virtual Server, review the [FAQ](https://cloud.ibm.com/docs/power-iaas?topic=power-iaas-power-iaas-faqs) and [Getting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar&interface=ui).



  PowerVS infrastructure cases 

To open a support ticket for Power Systems Virtual Server, complete the following steps:



1.  Log in to the [IBM Cloud](https://cloud.ibm.com/catalog) with your IBM Cloud account credentials.
2.  In the menu bar, click Support.
3.  Under Contact Support, click Create a case.
4.  In the Create a case page, select Your resources.
5.  Search for your impacted Power Systems Virtual Server resource, and click Next.
6.  Enter Power Systems Virtual Server in the Subject field and a detailed description of the problem in the Description field.
7.  Attach any helpful files, decide whether you want email updates, and click Next.
8.  Review your support ticket summary, and click Submit case.







  Opening Operating System (AIX or IBM i) related cases with IBM Support 

If you are facing any AIX or IBM i operating system-specific issue, It is recommended that you directly engage with the operating system support using the portal as follows.



1.  Log in to the [IBM Support](https://www.ibm.com/mysupport/s/?language=en_US) portal using your IBM id.
2.  Click Open a case.
3.  On the Product field, enter AIX on Cloud or IBM i on Cloud.
4.  Complete all the other required information, and click Submit Case.
Getting help and support for watsonx.data 

If you experience an issue or have questions when using IBM® watsonx.data, you can use the following resources before you open a support case.



*  Review the [FAQs](https://cloud.ibm.com/docs/watsonxdata?topic=watsonxdata-faqs) in the product documentation.
*  Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and service-Name, so that it's seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).



  Providing support case details 

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable.