vania-janet/multiturn-rag-retrieval-data huggingface dataset:
* Classic Infrastructure routing, connect to VLANs on Classic Infrastructure network
* Cross-account connection (also known as account-to-account routing), connect VPCs across multiple IBM Cloud accounts. See [Adding a cross-account connection (VPC only)](https://cloud.ibm.com/docs/transit-gateway?topic=transit-gateway-edit-gatewayadding-cross-account-connections)









 Connectivity options within the IBM Cloud Classic Infrastructure network 



* Classic SSL VPN, basic SSL Tunnel with user/password to various PoP or Data centers, which is built in to IBM Cloud® Classic Infrastructure, enabled per user account and is a good option for administrators during initial stages of deployments to IBM Cloud. It is not for bulk users due to bandwidth caps.
* Classic IPSecVPN, service from the IBM Cloud catalog, which can be provisioned and has advanced configuration options available for the IPsec Tunnel
* IBM Cloud® Direct Link for Classic Infrastructure, the most robust connection available in varying types from your internal network to IBM Cloud's Availability Zones (also known as data centers) that use Network Service Providers, Point of Presence (PoP), or directly between the data center colocation Room (also called a Meet Me Room). This option is available up to 10 Gbps network throughput as a Routed OSI Layer-2/3 connection, and is designed for enterprise workload connections. Note: If you are using VPC Infrastructure, this option is not necessary as IBM Cloud® Direct Link 2.0 can also connect to Classic Infrastructure



* More information on [Direct Link 1.0](https://cloud.ibm.com/docs/direct-link). To find from a specified site location to IBM Cloud and which network service providers are available, use [Cloud Pathfinder for IBM Cloud](https://ibm.find.cloud) (powered by [Cloudscene](https://cloudscene.com))





IBM Cloud® Classic Infrastructure offers firewalls that can provide your Bare Metal Servers with a layer of security that is provisioned on demand and designed to eliminate service interruptions.
Service Endpoint is not available in linked Softlayer Account 1008967.
Enable VRF(Virtual Routing and Forwarding) first to proceed.
Learn more about VRF here - https://cloud.ibm.com/docs/infrastructure/direct-link/vrf-on-ibm-cloud.html.

Do you want to open a ticket to enable it?[y/N]> y
Ticket 70729615 was opened successfully. Follow the link https://control.softlayer.com/support/tickets/70729876 to check the details and track the status of the ticket. You will be required to login to view this ticket.
Account ID: 1008967
Ticket: Private Network Question



After service endpoints are enabled, you can create resources that connect over the IBM Cloud private network. For a list of services that support service endpoints and more information, see [Enabling VRF and service endpoints](https://cloud.ibm.com/docs/account?topic=account-vrf-service-endpoint).







 Using service endpoints 

After you enable the VRF and service endpoint account settings, you can create resources from the catalog that support service endpoints. The following table lists the services that support using service endpoints.

To find the endpoints for each service, refer to the Endpoint URLs section of the API documentation for the specific service.



Table 1. Services that support using service endpoints

 Service Documentation 

 App Configuration [Regions and endpoints](https://cloud.ibm.com/docs/app-configuration?topic=app-configuration-ac-regions-endpoints) 
 Certificate Manager [Regions and endpoints](https://cloud.ibm.com/docs/secrets-manager?topic=secrets-manager-endpoints) 
 Container Registry Kubernetes Service clusters with [private service endpoints only](https://cloud.ibm.com/docs/containers?topic=containers-plan_clustersworkeruser-master) pull container images by using the [Container Registry](https://cloud.ibm.com/docs/Registry?topic=Registry-registry_overview) service endpoint.
Only private endpoints are currently supported for the Hyper Protect Crypto Services service instance. For more information about what types of data are encrypted, see [Protecting your personal data when you use the Professional plan](https://cloud.ibm.com/docs/ContinuousDelivery?topic=ContinuousDelivery-cd_data_securitycd_professional_plan).
11. Click Create.







 Creating a Continuous Delivery service instance from the CLI 



1. Log in to IBM Cloud by using the [IBM Cloud CLI](https://cloud.ibm.com/docs/cli?topic=cli-install-ibmcloud-cli).

ibmcloud login

If the login fails, run the ibmcloud login --sso command to try again. The --sso parameter is required when you log in with a federated ID. If you use this option, go to the link that is listed in the CLI output to generate a one-time passcode.
2. Select the account, region, and resource group where you want to create a Continuous Delivery service instance.

ibmcloud target -c ACCOUNT -r REGION -g RESOURCE_GROUP
3. Create an instance of Continuous Delivery within the targeted account, region, and resource group.

ibmcloud resource service-instance-create INSTANCE_NAME continuous-delivery PLAN REGION -p ENCRYPTION



The following table lists and describes each of the variables that are used in the previous steps.



Table 1. Variables for provisioning the Continuous Delivery service from the CLI

 Variable Description 

 ACCOUNT The name or ID of the account in which to provision the service instance. To find the names and IDs of the available accounts, run ibmcloud account list. 
 ENCRYPTION Optional. To provision your service instance to use customer-managed encryption, append -p '{"kms_info": {"id": <kms_instance_id>, "url": <kms_url>}, "kms_key": {"id": <kms_root_key_id>, "crn": <kms_transaction_crn>}}.
For more information, see [Enterprise hierarchy](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-what-is-enterprise&interface=uienterprise-hierarchy)





 Can I create common resources for all of my child accounts? 

Although you can create resources at the enterprise account level, this method is not a best practice. You can follow best practice by using resource groups and access groups to create and share resources.

For more information, see [Working with resources in an enterprise](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-enterprise-best-practiceschild-resources-enterprise), [Resource management](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-what-is-enterpriseenterprise-resources), and [Best practices for assigning access](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-access-enterprises).





 How do I know how many child accounts are in the enterprise as an enterprise account owner? 

To see all accounts within your enterprise, go to your Enterprise dashboard in the console and click Accounts.





 Do I automatically have access to child accounts and their resources as an enterprise administrator? 

No, you do not automatically have access to child accounts and their resources. You need to be invited to individual child accounts and assigned access policies to manage resources. For more information, see [User management for enterprises](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-enterprise-access-management).





 Can I add users to child accounts as an enterprise administrator? 

No, you can't add users to child accounts.

You need to be invited to the child account and assigned the editor or administrator role for the User management service to add users to a child account.





 Do all accounts within an enterprise require the same level of support? 

Yes, all accounts within an IBM Cloud enterprise are assigned the same level of support. The level of support that is assigned to an enterprise defaults to the highest support plan within the enterprise. All child accounts within the enterprise also default to the highest support plan.
For more information, see [Configuring the architecture](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-config-projecthow-to-config).

Support for deployable architectures onboarded from private or public GitHub repositories
: You can now deploy architectures that are onboarded to the catalog from either a private or public GitHub repository. Previously, only deployable architectures onboarded from a public GitHub repository were supported.





 17 April 2023 

Check out deployable architectures in the catalog
: IBM Cloud provides deployable architectures in the catalog, which are products that provide automation for the deployment of common architectural patterns that combine one or more cloud resources and are designed for scalability and modularity. Go to the catalog, and [filter by Deployable architectures](https://cloud.ibm.com/catalogreference_architecture) to review the growing catalog of options. For more information, see [Identifying the right infrastructure architecture](https://cloud.ibm.com/docs/overview?topic=overview-secure-enterprisedefine-architecture).

IBM Cloud projects for automated IaC deployments
: You can now configure, deploy, and monitor deployments by using DevOps best practices with projects. By using projects, you can manage Infrastructure as Code (IaC) at scale and across accounts to ensure that the configuration is always valid, secure, and compliant. [Learn more about IaC deployments with projects](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-understanding-projects).

Onboard customized deployable architectures for your enterprise users
: You can customize IBM Cloud deployable architectures to meet your enterprise’s needs, and then leverage private catalogs to make only approved and compliant architectures available for your enterprise developers to deploy. For more information, see [Customizing an IBM Cloud deployable architecture](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-customize-from-catalog).





 12 April 2023 

Specify language support for community-supported products
For example, if you have an Enterprise with multiple child accounts, you can run your business in IBM Cloud across multiple regions such as us-south, us-east, eu-de, au-syd, and eu-gb.



* You run development in the us-south region.
* You run QA in the eu-gb region.
* You run production in the eu-de and us-east regions.
* You only allow private endpoints to operate in IBM Cloud.
* You only want to collect auditing events from your production regions.



In this scenario, to configure Activity Tracker Event Routing for your account, you must define your account settings, targets and routes as follows:



* You must set your account Metadata region primary setting to any of the supported Activity Tracker Event Routing regions in IBM Cloud. For example, you can set it to us-east.
* You must set your account Permitted target region to the regions where you operate. For example, you can set it to: us-south,us-east,eu-gb,eu-de. This setting will prevent administrators from creating targets in non-allowed locations.
* You must set your account Private api endpoint only setting to only allow administrators to use private endpoints to manage the Activity Tracker Event Routing configuration.
* You can define 1 or more targets of type cloud-object-storage or logdna to store your auditing events.
* You can define the Default targets setting to configure up to 2 default targets that are used to collect auditing events that are not explicitly managed in the account's routing rules. For example, you can define 1 target in a different account and route auditing events from any child accounts in your Enterprise to this target. You can also define a local target in the account to keep a copy local to the child account.
* You must define 1 route to configure the account to route global auditing events and location-based auditing events.

For example, to capture auditing events across all supported locations in a single target within the account, you can define a route with the following rule:

[
{
"locations":
"global",
"eu-de",
"us-east"
],
Getting help and support from IBM Cloud or SAP 

If you experience problems with IBM Cloud, you have several options to get help with determining the cause of the problem and finding a solution.

Which support option depends on the level of support (and urgency), and whether the problem is with the Offering or running SAP Workloads using the Offering.

Options include:



* IBM Cloud Support Case, using the [IBM Cloud Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter)
* SAP support incident, using the [SAP ONE Support Launchpad](https://launchpad.support.sap.com/)
* IBM Cloud Docs



For previous users of IBM Cloud Classic Infrastructure (formerly Softlayer), please be aware these Support Cases were previously termed Support Tickets.



 IBM Cloud Support 

IBM Cloud Support handles any support questions and issues that might arise - available through live web chat, phone, and case-based support.

Each IBM Cloud account automatically comes with customer support at no cost and covers most cases which are placed each day; this is the Basic level of support.

The types of available and response time of support, depends on the support level of the account. Your support plan also determines the severity level that you can assign to support cases. For more information, see [Basic, Advanced, and Premium Support plans](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans).

You can change your current support plan at any time by contacting IBM Cloud sales expert.

For full information about opening an IBM Cloud Support case, or about support levels and ticket severities, see [IBM Cloud Support documentation](https://cloud.ibm.com/docs/get-support).

If you need support but are unable to log in to your account, start a chat by going to the [IBM Cloud Support](https://www.ibm.com/cloud/support) page and clicking Let's talk.



 New support case with IBM Cloud Support 

If you need to open a support case, collect as much information as possible to help the IBM Cloud Support team to analyze, triage and diagnose your problem as quickly as possible.
If you need support but are unable to log in to your account, start a chat by going to the [IBM Cloud Support](https://www.ibm.com/cloud/support) page and clicking Let's talk.



 New support case with IBM Cloud Support 

If you need to open a support case, collect as much information as possible to help the IBM Cloud Support team to analyze, triage and diagnose your problem as quickly as possible.





 Requesting support for SAP-certified IBM Power Virtual Servers 

All performance-related issues need to be checked by IBM Power Systems and IBM Cloud support first, to establish whether any infrastructure-related issues exist, before a case of the software stack (SAP Workloads) can be opened.

If the issue is operating system (OS) related, go the support portal of the distribution (AIX or Linux®) to open a case.

You can check whether the infrastructure is set up correctly by running a python script on Linux®: python chk_numa_lpm.py. For more information, see [SAP Note 2923962 - - Check SAP HANA NUMA Layout on IBM Power Systems Virtual Servers](https://launchpad.support.sap.com//notes/2923962).





 Requesting support for resources in the European Union 

European Union (EU) support is available to customers who choose to enable the EU supported setting. EU Support is provided 24 hours a day and 7 days a week by engineers that are located in Europe.

Global teams provide support at the discretion of the EU support team. Global teams might be contacted, for example, when issues are not resolved by the Advanced Customer Support (ACS) team in the EU, and more expertise is needed.

You can specify that you want EU support for your account if the following criteria are true:



* The EU Supported setting is enabled for your account by the primary user or account owner. For more information, see [Enabling the EU Supported setting](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedbill_eusupported).
* Your resources are in the appropriate European data center.
Getting help and support 

IBM Cloud® Event Notifications provides troubleshooting information to isolate and resolve problems, and also offers support. If you cannot resolve your issue with the troubleshooting guide, open an IBM support case.

By default, account users don't have access to create, update, search, or view cases. The account owner must provide users access by assigning an IBM Cloud® Identity and Access Management (IAM) access policy. For more information, see [Assigning user access for working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-accessaccess).



 Creating a cloud support case 

For more information, see [Using the Support Center](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).



 Creating a support case for a UI issue 

Collecting the following information can help a faster support case resolution for UI issues



* Provide error codes and reference IDs.
* Save the full URL of the console when the problem occurred, for example: https://cloud.ibm.com/event-notifications/provision/ac
* Include the steps to reproduce the issue, along with your inputs and expected outputs.
* Note the approximate time that the error occurred.
* Provide the code version and error details:



1. Right-click on the console page and select the Inspect or Inspect Element option.
2. Scroll to the end of the output and copy any errors or stack traces.



* Provide the network response:



1. While you inspect the page, click the Network tab.
2. Refresh the page and reproduce the problem.
3. Starting at the end of the list, click each request and view the Preview tab. If the request has an "errors" node, expand that node to show the full error.
4. Click the Response tab and include the full response string and the URL that generated the response.









 Creating a support case for non-UI issues 

Collect the following information to get a faster support case resolution for non-UI issues:



* guid
* sourceName
For more information, contact a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative.



 Premium Support 

Premium Support is for mission-critical environments that have a strategic dependency on IBM Cloud. The additional features of Premium Support provide you the comfort in knowing that IBM Cloud has you covered in any situation. With your Premium Support plan you get a technical account manager that advises you on processes, policies, and best practices related to the platform or infrastructure services. In addition, your technical account manager assists you with:



* Issue management. Your technical account manager works with the IBM Cloud Support team to reduce time-to-resolution.
* Onboarding assistance. Your technical account manager helps with cloud onboarding and serves as your advocate, aligning resources to meet your needs.
* Platform and infrastructure maintenance. Your technical account manager alerts you about maintenance events or service end of life that might impact your environment.
* Event management. The technical account manager can arrange architectural support on scaling and high availability for critical customer events such as maintenance, promotions, or holiday events.
* Seminars and events. Your technical account manager ensures that your teams are engaged in IBM events and conferences.
* Quarterly business reviews. Your technical account manager provides periodic business reviews of cloud usage, support case activity, escalations, hardware age, upcoming planned maintenance, upcoming EOL/EOS dates and how to plan for those, and reviews of your users and permissions.





 Premium support for events 

On a case-by-case basis, your technical account manager can provide and help coordinate additional support for large-scale, customer-initiated events. The following details describe the event support.



* Time critical actions, including:



* Meet with the event team to review the details of the event.
* Review critical functions and services that are required.
* Highlight key dates and times for actions.
* Assemble the team to ensure that plans are understood and actions are defined.



* A support plan with crisis management, including:



* Review the plan from previous years' event and post feedback actions.
* Revise the plan to ensure that roles and responsibilities are understood.
Enabling EU support for your account 

If you're the account owner, you can add an extra layer of protection to your data in the European Union. Turning on EU support for your account ensures that any support ticket you create is sent to IBM® support teams in Europe. An EU supported account is useful if, for example, you use resources to process personal data for European citizens.

Turning on the EU supported setting limits Advanced Customer Support (ACS) that is provided by IBM Cloud® to team members in the European Union region. However, IBM Cloud processing activities might be performed by teams that are outside of the EU region. Global teams might be contacted when support tickets aren't resolved by the ACS teams in the EU region. The global teams are always contacted at the instruction of the EU support team and only when there's no impact to the security or privacy of your data.

If IBM Cloud experts that are outside of the EU region need access to this data, an EU support team member reviews the access request. Then, the EU support team member provides necessary access to the requested system for a specific timeframe. When that timeframe is over, access is revoked. Throughout this process, your data is always protected.



1.  In the IBM Cloud console, go to Manage > Account, and select Account settings.
2.  Scroll to the EU Supported section, and click On.
3.  Read the information about enabling the setting, and select I understand and agree to these terms.
4.  Click On.

After you enable the setting at the account level, you can use the EU Supported filter to find products that have EU-supported pricing plans. In the IBM Cloud catalog, expand the Compliance section and select EU Supported.
Getting help and support 

IBM Cloud App Configuration provides troubleshooting information to identify and resolve problems. App Configuration also provides several avenues for troubleshooting problems and getting support. Depending on the level of help you need, use the information that is supplied or open an IBM support case.

When you have problems while you are working with App Configuration, consider these options for getting help.

By default, account users don't have access to create, update, search, or view cases. The account owner must provide users access by assigning an IBM Cloud® Identity and Access Management (IAM) access policy. For more information, see [Assigning user access for working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-accessaccess).



 Creating a cloud support case 

For information on how to create a cloud support case, see [Using the Support Center](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).



 Creating a support case for UI issue 

Collecting the following information can help a faster support case resolution for UI issues,



* Provide error codes and reference IDs.
* Save the full URL of the console when the problem occurred, for example: [https://cloud.ibm.com/appconfig/provision/ac](https://cloud.ibm.com/appconfig/provision/ac)
* Include the steps to reproduce the issue, along with your inputs and expected outputs.
* Note the approximate time that the error occurred.
* Provide the code version and error details:



1. Right-click on the console page and select the Inspect or Inspect Element option.
2. Scroll to the end of the output and copy any errors or stack traces.



* Provide the network response:



1. While you inspect the page, click the Network tab.
2. Refresh the page and reproduce the problem.
3. Starting at the end of the list, click each request and view the Preview tab. If the request has an "errors" node, expand that node to show the full error.
4.