vania-janet/multiturn-rag-retrieval-data huggingface dataset:
General FAQ about VMware as a Service 

Find answers to frequently asked questions about IBM Cloud® for VMware as a Service.



  What user accounts do I need for VMware as a Service? 

See [User accounts](https://cloud.ibm.com/docs/vmware-service?topic=vmware-service-getting-startedgetting-started-user-accts).





  What if I have issues with VMware as a Service? 

If you need assistance with VMware as a Service, contact IBM Support through one of the support channels. For more information, see [Contacting IBM Support](https://cloud.ibm.com/docs/vmware-service?topic=vmware-service-support).
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with Code Engine.



* Name of the targeted region. See [Regions for Code Engine](https://cloud.ibm.com/docs/codeengine?topic=codeengine-regions).
* Name of your Code Engine project. See [Working with a project](https://cloud.ibm.com/docs/codeengine?topic=codeengine-manage-projecttarget-a-project).
* Name of your app, job, or function. See [Working with apps in Code Engine](https://cloud.ibm.com/docs/codeengine?topic=codeengine-application-workloads), [Working with jobs](https://cloud.ibm.com/docs/codeengine?topic=codeengine-job-plan), and [Working with Functions](https://cloud.ibm.com/docs/codeengine?topic=codeengine-fun-work).
* Does your app, job, or function use a a build of your source that is stored in a Git repository or is it stored locally on your workstation? See [Working with builds](https://cloud.ibm.com/docs/codeengine?topic=codeengine-plan-build).



* Name of your build run.
* Name of your build.
* Name of the repository for your built image.



* Does your app, job, or function subscribe to an event producer? See [Getting started with subscriptions](https://cloud.ibm.com/docs/codeengine?topic=codeengine-subscribing-events).
Storage: Feedback, questions, and support 

If you still experience issues with persistent storage in your cluster, review the following options to receive further support or ask questions.

For issues with IBM Cloud File, Block, or Object Storage, see [Getting help](https://cloud.ibm.com/docs/openshift?topic=openshift-get-help) to find information about how to contact the IBM team on Slack or open an IBM Cloud support case.

Contact Portworx support by using one of the following methods.



*  Sending an e-mail to support@purestorage.com.
*  Calling +1 (866) 244-7121 or +1 (650) 729-4088 in the United States or one of the [International numbers](https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Contact_Us).
*  Opening an issue in the [Portworx Service Portal](https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Contact_Us). If you don't have an account, see [Request access](https://purestorage.force.com/customers/CustomerAccessRequest).
Message: The '{0}' app didn't stop because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0008E 

Message: The '{0}' app details weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0009E 

Message: The application starters weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0010E 

Message: The '{0}' starter for the '{1}' app wasn't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0011E 

Message: The '{0}' starter wasn't retrieved because a problem occurred contacting Cloud Foundry.
* [Requesting support for SAP-certified IBM Cloud Bare Metal servers](https://cloud.ibm.com/docs/sap?topic=sap-help-supportibm-cloud-support-case)
* [SAP ONE Support process](https://cloud.ibm.com/docs/sap?topic=sap-help-supportsap-one-support)
* [FAQ - IBM Cloud for SAP](https://cloud.ibm.com/docs/sap?topic=sap-faq-ibm-cloud-for-sap)
* [FAQ - Profile List with Benchmarks and Specifications](https://cloud.ibm.com/docs/sap?topic=sap-faq-profile-specs)
Getting help and support for FortiGate Security Appliance 10 Gbps 

If you have problems or questions after using the FortiGate Security Appliance 10 Gbps, you can search for information or ask questions by using [Stack Overflow](https://stackoverflow.com/search?q=dl+ibm-cloud). Post your question, then tag it with "ibm-cloud" and "fsa-10g".

For more information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar).
Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2092E 

Message: An attempt to obtain the service broker catalog at the URL,"{0}", returned null.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2093E 

Message: The number of intermediate certificates exceeds the number allowed.

For more information about the number of allowed certificates and how to delete or replace them, see the [Uploading SSL certificates](https://cloud.ibm.com/docs/cloud-foundry-public?topic=cloud-foundry-public-ssl_csrssl_certificate) topic.





 BXNUI2094E 

Message: The attempted operation failed because of a connection error.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2099E 

Message: IBM Cloud service billing issued an unexpected exception with this message: "{0}""

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2100E 

Message: JazzHub issued an unexpected exception with this message: "{0}"

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2101E 

Message: IBM DataPower issued an unexpected exception with this message: "{0}"

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2102E 

Message: IBM Cloud service billing message: "{0}"
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0524E 

Message: The attempt to register the container namespace failed because a problem occurred connecting to the container API.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0525E 

Message: The attempt to create a registry failed because you do not have authority to the registry namespace for org orgName. The developer user role is required to create a registry.

Request a different role from your org manager.





 BXNUI0526E 

Message: The attempt to retrieve the container image failed because a problem occurred contacting IBM Containers.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0600E 

Message: The route '{0}' is already assigned.

Try a different route.





 BXNUI0602E 

Message: Failed to add the {0} service to your application because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0700E 

Message: The ‘{0}’ space wasn't created because a problem occurred contacting Cloud Foundry.

Click Create to try again or cancel the action.





 BXNUI0701E 

Message: Failed to invite users.
Frequently Asked Questions 

This document contains information about common questions or problems encountered by users of the IBM MQ on Cloud service. It aims to answer questions or provide instruction on how to resolve issues without the need to raise a support ticket.

When attempting to diagnose a problem with your queue manager the first place you should look is your queue manager logs. You can find information on how to download your queue manager logs on the [Downloading queue manager logs and diagnostics page](https://cloud.ibm.com/docs/services/mqcloud?topic=mqcloud-mqoc_download_logs)

Contents:



* [Client application receives a "not authorized" response when attempting to connect to a queue manager even though a valid userid and password is supplied](https://cloud.ibm.com/docs/mqcloud?topic=mqcloud-mqoc_common_problemsmqoc_jms_user_id)
* [Client application or queue manager cannot connect to a newly created channel](https://cloud.ibm.com/docs/mqcloud?topic=mqcloud-mqoc_common_problemsmqoc_new_channel)
* [MQRCCF_ACCESS_BLOCKED (3382) when attempting to administer queue manager](https://cloud.ibm.com/docs/mqcloud?topic=mqcloud-mqoc_common_problemsmqoc_client_conn_blocked)
* [MQRC_MAX_CONNS_LIMIT_REACHED (2025) when attempting to connect to a queue manager](https://cloud.ibm.com/docs/mqcloud?topic=mqcloud-mqoc_common_problemsmqoc_client_conn_limit)
* [Messages cannot be put to a queue whose name does not start with 'DEV.'](https://cloud.ibm.com/docs/mqcloud?topic=mqcloud-mqoc_common_problemsmqoc_auth_record)
The Stack Overflow forum, for technical questions, and the IBM Developer Answers forum, for general questions, both provide a wide variety of searchable answers to your IBM Cloud questions.

If you don't find an existing answer to a question, ask a new one.

You can access Stack Overflow and IBM Developer Answers from the Support Center, or use the following links:



* Go to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to ask technical questions about the IBM Cloud Monitoring service.
* Go to [IBM Developer Answers](https://developer.ibm.com/answers/topics/ibm-cloud/) to ask general questions about the IBM Cloud Monitoring service and about getting started instructions.



Tag your questions with ibm-cloud and monitoring.

IBM Cloud development and support teams actively monitor Stack Overflow and IBM Developer Answers, and follow the questions that are tagged with ibm-cloud. When you create a question in either forum, add the ibm-cloud tag to your question to ensure that it's seen by the IBM Cloud development and support teams.





 Opening a support case 

If you don't find answers to your questions, and you experience problems with IBM Cloud, you can use support cases to get help with technical, account and access, billing and invoice or sales inquiry issues.

You can [create](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case) and [manage](https://cloud.ibm.com/docs/get-support?topic=get-support-managing-support-cases) a support case by using the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter). After you submit a support case, the support team works to investigate and resolve the issue depending on your type of support plan.
Getting help and support for the VPC landing zone deployable architectures 

If you experience an issue or have questions when you deploy a VPC landing zone deployable architecture, you can use the following resources before you open a support case.



* Review the [FAQs](https://cloud.ibm.com/docs/secure-infrastructure-vpc?topic=secure-infrastructure-vpc-faqs).
* ![IBM Cloud icon](https://cloud.ibm.com/docs-content/v1/content/bbc046343d620cb2210cb1c62a46d7601ae08e00/icons/ibm-cloud-16.svg) Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
* ![GitHub icon](https://cloud.ibm.com/docs-content/v1/content/bbc046343d620cb2210cb1c62a46d7601ae08e00/icons/logo-github-16.svg) Review the [GitHub issues](https://github.com/terraform-ibm-modules/terraform-ibm-landing-zone/issues) to see whether other users experienced the same problem.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). If you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).



 Providing support case details 

To ensure that the support team can start investigating your case to provide a timely resolution, include details from the Schematics logs:



1. Find the Schematics log:



1. In the IBM Cloud console, go to Schematics > Workspaces > deployable architecture instance.
2.
As part of the solution, you can optionally deploy the Veeam add-on service that can help with backing up your management components. For more information, see [Backing up components](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-solution_backingup). 
 Collecting diagnostic information for VMware products VMware Technical Support routinely requests diagnostic information when a support request is handled. This diagnostic information contains product-specific logs, configuration files, and data appropriate to the situation. For more information about URLs to VMware Knowledgebase articles and detailed step-by-step tasks for collecting this information, see [Collecting diagnostic information for VMware products](https://kb.vmware.com/s/article/1008524?CoveoV2.CoveoLightningApex.getInitializationData=1&r=2&ui-communities-components-aura-components-forceCommunity-seoAssistant.SeoAssistant.getSeoData=1&other.KM_Utility.getArticleDetails=1&other.KM_Utility.getArticleMetadata=2&other.KM_Utility.getUrl=1&other.KM_Utility.getUser=1&other.KM_Utility.getAllTranslatedLanguages=2&ui-comm-runtime-components-aura-components-siteforce-qb.Quarterback.validateRoute=1). For more information about the process of collecting the required diagnostic information for VMware NSX® Edge™ devices, see [Collecting diagnostic information for VMware NSX Edge (2079380)](https://kb.vmware.com/s/article/2079380?lang=en_USq=Collecting%20diagnostic%20information%20for%20VMware%20NSX%20Edge%20). 







 VM procedures 



Table 2. VM procedures

 Title Description
[Download icon](https://cloud.ibm.com/docs-content/v1/content/9713d864488177dc6b273b53b7f2383a81f10bc1/icons/download.svg) and selecting your download options.







 Viewing device and service purchase information 

You can view information about your classic infrastructure device and service purchases by selecting an option from the Sales navigation.



* Select Device upgrades to view specific information, such as which devices are upgraded and the date the case was created and completed. To view this page, you need an access policy with the Viewer role or higher on the Billing service.

You can view all open and closed cases for your infrastructure device upgrades. You can also track the progress of the case, view a logged correspondence with support, and keep track of cases that are opened and completed.
* Select Orders to view a list of all the orders made in your account. To view this page, you need the Add/Upgrade Storage (StorageLayer), Add Server, or Add/Upgrade Services [classic infrastructure permission](https://cloud.ibm.com/docs/account?topic=account-mngclassicinfra).
* Select Cancellations to view all cancellations on your account. To view this page, you need both the Cancel server and Cancel services classic infrastructure permissions.

You can view a list of all of the cancellations made in the account, and you can view them by type of device or service. The cancellations show the device name and the case number. This list tracks ongoing and closed cases, and you can view your messages with support.
* Select Shipments to view your digital shipments, such as data transfer requests or physical shipments. To view this page, you need an access policy with the Viewer role or higher on the Billing service.
Message: The containers weren't retrieved because a problem occurred contacting IBM Containers.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0514E 

Message: You are not a developer for any of the spaces in the orgName organization.

Try to select another org or create a space, or request the developer role from your org manager.





 BXNUI0515E 

Message: The spaces in the org weren't retrieved. Either a network connection problem occurred, or your current organization does not have a space that is associated with it.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue.





 BXNUI0516E 

Message: The container namespace of the org wasn't retrieved because of an internal error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0517E 

Message: The container namespace of the org wasn't retrieved because of an internal error with incident ID incidentID.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0518E 

Message: The container wasn't created because of an internal error with incident ID incidentID.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0519E 

Message:The container group wasn't created because of an internal error with incident ID incidentID.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3016E 

Message: The container does not exist. It might have been deleted.

Check and try again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3017E 

Message: A problem occurred while contacting IBM Containers.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3018E 

Message: An error occurred when stopping the container, and it is now in a conflict state.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3050E 

Message: The operation to start the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3051E 

Message: The operation to stop the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3052E 

Message: The operation to resume the virtual server instance timed out.

Try again later.
Getting help and support for Power Systems Virtual Server with VPC landing zone 

If you experience an issue or have questions when deploying Power Systems Virtual Server with VPC landing zone, you can use the following resources before you open a support case.



* Review the [FAQs](https://cloud.ibm.com/docs/powervs-vpc?topic=powervs-vpc-powervs-automation-faqs) in the deployment guide.
* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/powervs-vpc?topic=powervs-vpc-troubleshoot-deploy) to troubleshoot and resolve common issues.
* ![GitHub icon](https://cloud.ibm.com/docs-content/v1/content/ff1a3be52df84c2eedbc21905c0bcfa13a27e767/icons/logo-github-16.svg) Review the [GitHub issues](https://github.com/terraform-ibm-modules/terraform-ibm-powervs-infrastrucutre/issues) to see whether other users experienced the same problem.
* ![Slack icon](https://cloud.ibm.com/docs-content/v1/content/ff1a3be52df84c2eedbc21905c0bcfa13a27e767/icons/logo-slack-16.svg) Ask product experts and the community questions on the [sap-on-power-deployable-architectures](https://ibm-cloudplatform.slack.com/archives/C04RJB1UX53) Slack channel.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).
BXNUI0118E 

Message: {0}'s access to {1} might not be revoked.

Try to revoke access again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0119E 

Message: The '{0}' VM didn't start because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0120E 

Message: The '{0}' VM didn't stop because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0121E 

Message: The '{0}' VM didn't reboot because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0122E 

Message: The '{0}' VM wasn't suspended because of a problem connecting to the VM resources.

Try again later.