vania-janet/multiturn-rag-retrieval-data huggingface dataset:
GDPR Subject Access Request 

See the following sections to request support for IBM Cloud® Watson resources:



* For IBM Watson® resources that are created in the European Union (EU), see [Requesting support for IBM Cloud Watson resources created in the European Union](https://cloud.ibm.com/docs/watson?topic=watson-gdpr-sarrequest-EU).
* For IBM Watson resources that are created outside of the EU, see [Requesting support for resources outside the European Union](https://cloud.ibm.com/docs/watson?topic=watson-gdpr-sarrequest-non-EU).





 Requesting support for IBM Cloud Watson resources created in the European Union 

European Union support is provided 24 hours a day, 7 days a week by IBM support engineers who are located in Europe for customers who have created a resource in the Germany region and have selected the EU Supported option. Global teams provide additional support only at the discretion and under the direction of the EU support team. Global teams might be contacted, for example, when issues are not resolved by the Level 1 or Level 2 support team in the EU and expertise is needed from a global Level 3 support team member.

You can specify that you want support for your account from the support team that is physically located in Europe if the following criteria are true:



* Your master user or account owner set the EU Supported option for your account.
* Your resources are in the appropriate European data center.
* You select the EU supported ticket level when you open the ticket.



For the IBM Cloud platform, only services that are hosted in the Germany region with the EU Supported option can be supported by a team that is physically located in Europe.

Setting the EU Supported option for your account applies to all future tickets that you open for issues on any service or data center that is hosted in the EU region. Any tickets that you opened prior to setting this option are not affected. If you set this option and you add resources outside of an EU data center or the Germany region, issues for those resources are not necessarily handled by a support team in Europe.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3060E 

Message: The operation to reboot the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3061E 

Message: The operation to delete the virtual server instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3062E 

Message: An authentication problem occurred.

Log out, log back in, and try again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3063E 

Message: The virtual server does not exist.

It might have been deleted.

Check and try again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3064E 

Message: An error occurred and the virtual server instance is now in a conflict state.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3065E 

Message: A problem occurred while contacting IBM Virtual Servers.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3066E 

Message: The attempt to migrate your app failed because we couldn't contact Cloud Foundry to switch your app to Diego.

Try again.
* UI







 Opening tickets 

If you experience problems with Netezza Performance Server, you can use the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) to create a support case. Users with a Basic, Advanced, or Premium [support plan](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans) can create a technical support case by attaching a specific resource or product to ensure that the case gets to the correct support engineer faster. This allows for a more efficient and effective resolution.

By default, account users don't have access to create, update, search, or view cases. The account owner must provide users access by assigning an Identity and Access Management (IAM) access policy. For more information, see [Assigning user access for working with support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-accessaccess).



 Creating a support case 

Complete the following steps to create a support case:



1. In the web console, go to Support > Contact support section.
2. Click Create a case.
3. Select All products.
4. Select Netezza Performance Server.
5. Click Next.
6. Provide the necessary information.

To maintain security, do not include any personal information, sensitive data, or device or service credentials in case responses. For example, don't include passwords, API keys, secrets, or credit card information.

You can also:



* Attach files and resources to provide more details about the issue you are experiencing.
* If you want a specific user that is associated with your account to be updated about the case, add the user by using Contact watchlist. For more information about assigning users access to your account, see [Adding users to your case management access group](https://cloud.ibm.com/docs/get-support?topic=get-support-accessadd-user-access-group).
* Select Email me updates about this case to receive support case notifications.



7. Click Next.
If the output from the previous step indicates a failure, check that your hosts meet all [system requirements](https://cloud.ibm.com/docs/satellite?topic=satellite-host-reqs).
3. If you have met all the system requirements and the issue persists, [open a support case](https://cloud.ibm.com/docs/satellite?topic=satellite-get-help) and include your Satellite location ID. You can find your location ID by running the ibmcloud sat location ls command.



For additional information about the affected components, [set up Log Analysis](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs) and review the [R0060 error logs](https://cloud.ibm.com/docs/satellite?topic=satellite-healthlogs-error).
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3010E 

Message: The operation to unpause the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3011E 

Message: The operation to delete the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3012E 

Message: An error occurred while restarting the container.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3013E 

Message: An error occurred while pausing the container.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3014E 

Message: An error occurred while unpausing the container.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3015E 

Message: An authentication problem occurred.

Log out, log back in, and try again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3016E 

Message: The container does not exist. It might have been deleted.

Check and try again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3017E
Find more details about the error message and affected components by [setting up Log Analysis to review Satellite location logs](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs).
4. Review the following common location messages for steps to resolve the issue.







 R0001: Ready location 

Location message
: The Satellite location is ready for operations.

Steps to resolve
: Your Satellite location has no critical alerts, and the IBM monitoring component in the location control plane is monitoring the health of your location. You might still see some warning messages for actions that you can take to improve the state of resources in your location, such as hosts.





 R0002, R0018, R0020, R0029, R0037, R0039, R0042: Wait for location to be ready 

Location message
: R0002: The Satellite location has issues that IBM Cloud Support is working to resolve. Check back later.
: R0018: Satellite is attempting to recover.
: R0020: Wait while Satellite completes a recovery action.
: R0029: Successfully initiated recovery action.
: R0037: The Satellite location has clusters that are in a failed state. IBM Cloud Support is working to resolve. Check back later.
: R0039: The Satellite location control plane is currently unhealthy. IBM Cloud Support is working to resolve. Check back later.
: R0042: IBM Cloud Support is resolving link api failures. Check back later. If this issue persists, raise a support case.

Steps to resolve
: Check back later to see if the issue is resolved. If the issue persists for a while, you can [open a support case](https://cloud.ibm.com/docs/satellite?topic=satellite-get-help).

To find more details about your issue, set up Log Analysis for Satellite location.



1. [Set up Log Analysis for Satellite location platform logs](https://cloud.ibm.com/docs/satellite?topic=satellite-healthsetup-la).
2.
: Support information in markdown format that can include support contacts, support locations, and support methods.

features
: Section header for details that highlight the processes, abilities, and results of the product.

title
: The name of the feature.

description
: A concise description of the feature.





 module_info 

The modules value indicates information about other products that the deployable architecture is compatible with. The following values can be included at the module_info level:

works_with
: Section header for information about a singular product that is compatible with the deployable architecture.

catalog_id (optional)
: ID of the catalog that houses the product. If not specified, the IBM Cloud catalog is the default.

id (optional)
: ID of the product. The ID is not required in the name value is set.

name (optional)
: Programmatic name of the product that works with the deployable architecture.

kind
: Format kind of the product that works with the deployable architecture.

version
: Version or range of product versions that work with the deployable architecture in SemVer format.

flavors (optional)
: The programmatic names of the compatible variations.





 flavors 

Section header for information about the deployable architecture variations. The following values can be included at the flavors level:

label
: Variation display name.

name
: Variation programmatic name.

working_directory
: The path from the root of your repository to the variation. For example, examples/basic.

usage
: Information on how to embed the architecture or run it locally.

licenses
: Information about the end-user license agreements that users are required to accept when they install the product. The license agreements are in addition to the IBM Cloud Services Agreement.

name
: The license name.

url
: A URL to where the user can access the license agreement.

compliance
: Section header that indicates that the architecture is compliant.

You can list multiple profiles in your catalog manifest JSON file, but note that only the first profile is added to your compliance information in a private catalog.

authority
* [Can I view and control my current usage?](https://cloud.ibm.com/docs/satellite?topic=satellite-faqsfaqs-include-usage)
* [What are the terms of the service level agreement?](https://cloud.ibm.com/docs/satellite?topic=satellite-faqssla)
* [What compliance standards does the service meet?](https://cloud.ibm.com/docs/satellite?topic=satellite-faqsstandards)
* [What IBM Cloud services can I use with Satellite?](https://cloud.ibm.com/docs/satellite?topic=satellite-faqssupported-services)
* [What managed add-ons can I use with Red Hat OpenShift clusters in my Satellite location?](https://cloud.ibm.com/docs/satellite?topic=satellite-faqsfaq-managed-addons)







 Getting help 

[Getting help](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpget-help)



* [General ways to resolve issues](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helphelp-general)
* [Reviewing cloud issues and status](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helphelp-cloud-status)
* [Identifying issues for Satellite-enabled IBM Cloud service](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helphelp-services)
* [Reviewing logs](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs)
* [Feedback and questions](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpfeedback-qs)
* [Contacting support](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helphelp-support)
As a recommended practice, review carefully any materials that you download from this site before using them on a live system.

Though the materials provided herein are not supported by the IBM Service organization, your comments are welcomed by the developers, who reserve the right to revise, re-adapt or remove the materials at any time. To report a problem, or provide suggestions or comments, open a GitHub issue.





 Support - Catalog Tile 

The catalog tile offering is IBM Cloud supported. For more information, see [Getting help and support from IBM Cloud or SAP](https://cloud.ibm.com/docs/sap?topic=sap-help-support&interface=ui).

If client issues are identified with SAP software, then SAP Support will assist the client. Follow the recommendations of SAP Note 90835, which describes the SAP Incident Escalation Procedure. This SAP Note (and others) is found at [https://support.sap.com/en/index.html](https://support.sap.com/en/index.html).





 Virtual server instance configuration 

The virtual server instance is configured with:



* Red Hat Enterprise Linux 7.6 for SAP HANA (x86_64)
* Minimum one or more SSH keys that are configured to access as root user on SSH







 Before you begin 



* Set up your account to access the VPC. Make sure that your account is upgraded to a [paid account](https://cloud.ibm.com/docs/account?topic=account-upgrading-account).
* If you have not already, create a bastion server to store the SAP kits. For more information, see [Automate SAP bastion server - SAP media storage repository](https://cloud.ibm.com/docs/sap?topic=sap-sap-bastion-server).
* Download the SAP kits from the SAP Portal to your Deployment Server. Make note of the download locations. Ansible decompresses all of the archive kits. For more information, see the readme file.
For more information about SLO, see [Case severity and initial response times](https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity).

The CIR is a point-in-time document that is intended to convey a specific set of information about an impacting incident. The interim CIR document provides the current findings of the ongoing RCA, the next investigative steps, and a timeline for the next expected update. Depending on the complexity of the issue, more than one interim CIR might be required before the final version is available. The Service team (SRE) determines when the CIR is available. Customers with follow-up questions about a specific detail of the incident, or its impact on their environment, need to ask those questions in a support case.

The following image shows the process for receiving a CIR.

Zoom

![Flowchart for receiving customer incident report updates.](https://cloud.ibm.com/docs-content/v1/content/9147bc2ffd9bafd03e4559b378e714fac17a4977/get-support/images/CIRimage.png)

Figure 1. Workflow for getting customer incident report updates.





 Requesting a Customer Incident Report (CIR) 

A CIR must be requested within 30 days of an impacting event by using one of the following methods:



* Create a case that requests a CIR
* Request a CIR within the case description
* Update your case with a request for a CIR



To create a case, go to [Create a case](https://cloud.ibm.com/unifiedsupport/cases/add), or to update your case, go to the [Manage cases page](https://cloud.ibm.com/unifiedsupport/cases).

After the ACS team receives your request for a CIR, they will initiate the CIR process if the issue was caused by a CIE. When it's available, your CIR is provided with a PDF copy that is attached to your support case.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3005E 

Message: The operation to delete the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3006E 

Message: The operation to start the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3007E 

Message: The operation to stop the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3008E 

Message: The operation to restart the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3009E 

Message: The operation to pause the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3010E 

Message: The operation to unpause the container instance encountered a connection error.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3011E 

Message: The operation to delete the container instance encountered a connection error.
The IBM Cloud Status page is the central place to find all unplanned incidents, planned maintenance, announcements, and security bulletin notifications about key events that affect the IBM Cloud platform. You can filter these categories by selecting specific locations, components, types of ongoing events, or by using keyword searches. For more information, see [Viewing cloud status](https://cloud.ibm.com/docs/get-support?topic=get-support-viewing-cloud-status).





 Notification preferences 

Depending on your IBM Cloud account type, you can choose to receive email notifications about IBM Cloud platform-related items and resource-related items from the [Notification preferences page](https://cloud.ibm.com/user/notifications). Platform-related items include announcements, billing and usage, and ordering. Resource-related items include incidents, maintenance, security bulletins, and resource activity. For more information, see [Setting email preferences for notifications](https://cloud.ibm.com/docs/account?topic=account-email-prefs).
Refer to details, including IBM response times, below in [Submitting support cases](https://cloud.ibm.com/docs/blockchain?topic=blockchain-blockchain-supportsubmitting-support-cases).







 General support 

For all IBM Blockchain Platform offerings, it is recommended to first use [free digital support resources](https://cloud.ibm.com/docs/blockchain?topic=blockchain-blockchain-supportblockchain-support-resources) to troubleshoot problems and get help from IBM and the Hyperledger Fabric Community.

If your problem cannot be solved by any of the [free digital support resources](https://cloud.ibm.com/docs/blockchain?topic=blockchain-blockchain-supportblockchain-support-resources), consider the following approaches to get support for the offerings that you use.



* IBM Blockchain Platform for IBM Cloud



Submit a support case through IBM Cloud. For more information, see [Submitting support cases](https://cloud.ibm.com/docs/blockchain?topic=blockchain-blockchain-supportblockchain-support-cases).



* IBM Blockchain Platform Visual Studio Code extension



Submit any issues in the [IBM Blockchain Platform Visual Studio Code extension](https://github.com/IBM-Blockchain/blockchain-vscode-extension/issues).





 Resources and support forums 

IBM Blockchain Service docs

[IBM Blockchain Service docs](https://cloud.ibm.com/docs/blockchain?topic=blockchain-get-started-ibpget-started-ibp), provides guidance on how to start with IBM Blockchain Platform. You can find corresponding topics from the table of contents or search any term from the search bar.

Hyperledger Fabric resources
Operations 



 Service Components 

IBM Maximo Application Suite as a Service (MAS-SaaS) includes:



* System Administration and ongoing Security Compliance to meet IBM internal (ITSS) standards
* MAS Environment provisioning including sizing, product installation, configuration and deployment
* Ongoing maintenance including Application, Middleware and O/S upgrades, updates, patches and fixes
* Ongoing environment and database monitoring, logging & tuning
* 24 x 7 system administration support on call
* 24 x 7 support and monitoring for systems and applications
* ITIL managed operations (Service Request, Incident, Problem and Change management)
* Disaster Recovery and Backup / Restore support & services







 Technical Support 

Technical support for the cloud service is available as part of the customer's subscription period.

IBM Maximo Application Suite SaaS customers receive support coverage 24 hours per day, 7 days per week, 365 days per year. This includes IBM Support Community Portal access, comprehensive backup and restore, system monitoring and patching. 24x7 emergency on-call support is available for Severity 1 or system down incidents. This is reserved for production outages where the application is unavailable or service has been severely degraded. IBM leverages an automated alert system integrated with our case ticketing system to provide timely customer response to Sev1 issues.

Please follow this link for Severity and Repsonse guidelines from the IBM Global Support Team:

[https://www.ibm.com/support/pages/node/738881](https://www.ibm.com/support/pages/node/738881)





 Data Center Locations 

Maximo Application Suite as a Service is currently offered from the following AWS data center locations (regions).

North America:



* Northern Virginia
* Montreal, Canada



Europe:



* Frankfurt, Germany



Asia Pacific:



* Sydney







 Operations Support Locations 

IBM's MAS-SaaS support personnel are located across the globe in the following countries:



* United States
* Canada
* Brazil
* United Kingdom
* Ireland
* China
* India
* Australia







 Roles & Responsibilities Matrix (RACI)