vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Billing 

You can give users access to update account settings, view subscriptions, view offers, apply subscription and feature codes, update spending limits, and track usage by using the Billing service.



Table 4. Roles and example actions for the Billing service

 Roles Actions 

 Viewer View account feature settings<br><br>View subscriptions in account<br><br>View account name<br><br>View subscription balances and track usage 
 Operator View account feature settings<br><br>View subscriptions in account<br><br>View and change account name 
 Editor View and update account feature settings<br><br>View subscriptions in account<br><br>View offers in account<br><br>View and apply subscription and feature codes<br><br>View and change account name<br><br>View and update spending limits<br><br>Set spending notifications<br><br>View subscription balances and track usage 
 Administrator View and update account feature settings<br><br>View subscriptions in account<br><br>View offers in account<br><br>View and apply subscription and feature codes<br><br>View and change account name<br><br>View and update spending limits<br><br>Set spending notifications<br><br>View subscription balances and track usage<br><br>Create an enterprise 



It's possible to view subscription balances and usage from the Account settings page, but you can't view the Account settings page with the Viewer or Operator roles. To access the Account settings page and your subscription information from that page, you need the Editor role or higher.





 Catalog management 

You can give users access to view private catalogs and catalog filters, create private catalogs, add software to private catalogs, and set catalog filters.



Table 5. Roles and example actions for the catalog management service

 Roles Actions 

 Viewer View account-level filters set for the IBM Cloud catalog<br><br>View private catalogs 
 Operator Create private catalogs<br><br>Set filters for private catalogs<br><br>Add and update software<br><br>View account-level filters
The following table compares each offering to help you choose the one that's right for you. Enterprise Tier plans are available with different pricing models.



Table 1. CIS plan comparison

 Standard Next Enterprise Essentials Enterprise Advanced Enterprise Premier Enterprise Usage 

 Domain 1 1 2 2 Up to 1000, but recommend no more than 20 
 DNS 250 records 3500 records 3500 records 3500 records 3500 records 
 Global load balancers <br><br> * 3 pools<br> * 3 origin servers<br> * 5 Health checks<br> * 60s health checks<br> * Geo Routing<br> * Health checks from single region<br> * 60s minimum TTL for non-proxied global load balancers<br><br><br> <br><br> * 20 pools <br> (additional pools available for charge)<br> * 20 origin servers<br> * 100 health checks<br> * 5s health checks<br> * Smart Routing<br> * Health checks from multiple regions<br> * 10s minimum TTL for non-proxied global load balancers<br><br><br> <br><br> * 20 pools <br> (additional pools available for charge)<br> * 20 origin servers<br> * 100 health checks<br> * 5s health checks<br> * Smart Routing<br> * Health checks from multiple regions<br> * 10s minimum TTL for non-proxied global load balancers<br><br><br> <br><br> * 20 pools <br> (additional pools available for charge)<br> * 20 origin servers<br> * 100 health checks<br> * 5s health checks<br> * Smart Routing<br> * Health checks from multiple regions<br> * 10s minimum TTL for non-proxied global load balancers<br><br><br> <br><br> * Up to 100 pools<br> * 100 origin servers<br> * Up to 100 health checks<br> * 5s health checks<br> * Smart Routing<br> * Health checks from multiple regions<br> * 10s minimum TTL for non-proxied global load balancers<br><br><br>
[External link icon](https://cloud.ibm.com/docs-content/v1/content/f02b9c9adcbb7328d95a45e105cec371d50f15eb/icons/launch-glyph.svg)](https://cloud.ibm.com),
2. Then, click Manage > Billing and Usage.



Each account receives a single bill. If you need separate billing for different sets of resources, then you need to create multiple accounts.

For more information about invoices, see [Viewing your invoices](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-managing-invoices).
Storage Products that support data to be created, read, updated, and deleted 



You can also scope your view of the catalog by using the Provider filter to browse by individual providers and the Industry filter to view products catered for certain industries.







 Pricing and billing 

You can view the pricing details for each service when you're browsing the catalog. If you choose a service plan with a paid plan, you can estimate your costs by using the cost estimator tool. For more information, see [Estimating your costs](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-cost).

IBM Cloud billing provides multiple services that ensure the IBM Cloud platform can securely manage pricing, accounts, usage, and more.



 Account management 

Account management maintains the billing relationship with the customer. Each account is a billing entity that represents a customer. This service controls account lifecycle, subscription, user relationship, and organization.





 Usage metering 

With usage metering, service providers can submit metrics that are collected for resource instances that are created by IBM Cloud users. Third-party service providers that deliver an integrated billing service are required to submit usage for all active service instances every hour.





 Usage reports 

Usage reports return the summary for the account for the specified month. Account billing managers are authorized to access the reports.







 Managing security and compliance 

The IBM Cloud® Security and Compliance Center offers a single location where you can validate that your resources are meeting continuous security and compliance.

You can create profiles and config rules to ensure that specific areas of your business adhere to your defined requirements or industry regulations. From the Security and Compliance Center dashboard, you can download detailed reports that you can use to provide evidence to stakeholders or external auditors. The Security and Compliance Center also offers security insights that you can use to detect potential threats when observing your account activity. For more information, see [Getting started with Security and Compliance Center](https://cloud.ibm.com/docs/security-compliance?topic=security-compliance-getting-started).





 Creating resources 

The resource controller is the next-generation IBM Cloud platform provisioning layer that manages the lifecycle of IBM Cloud resources in your account. Resources are created globally in an account scope.
For an example on searching for server packages, see [Understanding and building an order with the SoftLayer API order CLI](https://softlayer.github.io/article/understanding-ordering/).







 Billing details 

It's important to understand what costs stop accruing and what costs persist when your virtual server instance is powered off.



Table 1. Resource billing details
This table has row and column headers. The row headers identify the resource. The column headers identify whether billing stops or persists when your instance is powered off. To understand whether billing stops or persists for a resource, go to the row in the table, and find the billing information that you are interested in.

 Resource Billing stopped Billing persists 

 vCPU ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/009f5721283adef7a1874103d11c5b438182c4d7/icons/checkmark-icon.svg) 
 RAM ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/009f5721283adef7a1874103d11c5b438182c4d7/icons/checkmark-icon.svg) 
 Port speed ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/009f5721283adef7a1874103d11c5b438182c4d7/icons/checkmark-icon.svg) 
 Operating system licenses ![Checkmark icon](https://cloud.ibm.com/docs-content/v1/content/009f5721283adef7a1874103d11c5b438182c4d7/icons/checkmark-icon.svg) 
 Monitoring add-ons !
For example, to change from metered to unmetered billing, navigate to the Details page of the direct link and click Edit. In the side panel, select Unmetered in the Billing section, review the updated information, then agree to the prerequisites and click Submit.
* When does billing begin with Direct Link?

 When does billing begin with Direct Link? 

The fees for Direct Link cover the cost of service termination on the IBM Cloud infrastructure.

Infrastructure services are billed in advance and begin upon acceptance of a client’s order. However, due to the nature of IBM Cloud Direct Link, the Direct Link service billing begins when a BGP session is established with IBM Cloud, or 30 days after the order is submitted.

Billing stops after (1) you request a circuit to be deleted, and (2) the provider has de-provisioned the circuit.
* What extra charges will I incur from other parties with Direct Link?

 What extra charges will I incur from other parties with Direct Link? 

You might have extra charges from your provider. See to your carrier or service provider for their fee information.
* What is planned for Direct Link on Classic Exchange?

The marketplace has evolved since Direct Link Exchange was established. With data center operators now blurring the lines as network service providers, IBM will be combining the Exchange offering with Connect on the new "next generation" platform to reflect both this change and simplify the Direct Link portfolio. Direct Link Exchange will service only the Direct Link classic infrastructure. After migrations of the partner inter-connections to the XCRs are complete, Exchange will be moved to End of Marketing (EoM).
* Will Direct Link be available in non-MZRs, or is it only a solution for MZRs?

Initial rollout plans are for the Multi-Zone Regions (MZRs) to be prioritized. Other PoPs across the portfolio will support the new Direct Link access model, enabling access to the classic infrastructure and VPC expansions as they occur.
* If Direct Link is not available for single-campus multizone regions, how do financial services clients handle the data that they need to keep in their regions?
By exporting your CSV file, you can easily find usage and cost information estimates for each resource for chargebacks to your customers or to understand more about your costs. Because the report includes usage data for the entire account, you need Administrator access on the Billing service to export usage details.

This is not an estimate of your final bill. Instance costs don’t reflect your final bill because other charges or discounts might be applied to your account.



 Exporting your account summary .csv report by using the API 

The following examples show queries that you can use to download your account summary CSV report:

curl -X GET -H "Authorization: {iam_token}" "{base_url}/v4/accounts/{account_id}/summary/{month}?format=csv"

This API returns the summary of the account for a given month in a .csv file, and the aggregated usage of each resource plan metric.



 Understanding .csv table headings and JSON report fields for account summary 

The following table shows the correlation between the heading titles in your .csv report and JSON report fields. For more information about JSON report fields, see [Usage Reports: Get account summary](https://cloud.ibm.com/apidocs/metering-reportingget-account-summary).

Account Metadata

Account Usage Summary

Subscriptions

Offers

Support Summary

Account Resource Usage



Table 1. Account summary CSV header titles and descriptions for account metadata

 .csv Header Description 

 Account Owner ID ID of the account 
 Account Name Name of the account 
 Billing Month The month in which usages were incurred. Represented in yyyy-mm format 
 Currency Rate Currency Exchange Rate with USD as the base 
 Created Time Timestamp at which the CSV report was generated 



Each row of the Account Resource Usage section represents the aggregated usage of a service plan metric for all the resource instances in the account.







 Exporting your instance .csv report by using the API 

The following examples show queries that you can use to download your instance CSV report:
If you have a Pay-As-You-Go account that's billed in US dollars, you can view your invoice in the IBM Cloud console by going to Manage > Billing and usage, > and clicking Invoices.

If you own one of the following accounts, you can view your invoice on the [IBM Invoices](http://ibm.com/invoices) website, which is linked from the [Invoices page](https://cloud.ibm.com/billing/invoices) in the console.



* New and existing Pay-As-You-Go accounts based in the US with any payment method other than a credit card
* New and existing Pay-As-You-Go accounts not based in the US
* New and existing Subscription accounts worldwide



New IBM Cloud Pay-As-You-Go accounts for US customers with credit card billing can now view all classic infrastructure and platform services on one invoice. In the IBM Cloud console, go to Manage > Billing and usage, and select Invoices.

For more information about invoices, see [Managing your invoices](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-managing-invoices).





 Enterprise Savings Plan billing model 

IBM Cloud customers with a Subscription account can sign up for the Enterprise Savings Plan billing model. With this billing model, you commit to spend a certain amount on IBM Cloud and you receive discounts across the platform. You are billed monthly based on your usage and you continue to receive a discount even after you reach your committed amount. For more information about the billing model, see [Enterprise Savings Plan billing model](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-committed-use).

Premium and advanced support options are available for Pay as you go with Committed Use. Support plan pricing falls into two tiers depending on the price level of your commitment. For more information, see [Support options for Pay as you go with Committed Use](https://cloud.ibm.com/docs/get-support?topic=get-support-support-planssupport-plans).
Billing stops after (1) you request a circuit to be deleted, and (2) the provider has de-provisioned the circuit.





 What extra charges will I incur from other parties with Direct Link? 

You might have extra charges from your provider. See to your carrier or service provider for their fee information.



* Where do I find cost estimates for Direct Link offerings?

 Where do I find cost estimates for Direct Link offerings? 

You can estimate the cost of a service using the cost estimator on the provisioning pages for Direct Link offerings. For example, log in to the [IBM Cloud Direct Link console](https://cloud.ibm.com/interconnectivity/direct-link) and click Order Direct Link. Then, choose to order Direct Link Connect or Direct Link Dedicated. As you complete the ordering form, cost estimates appear in the Summary side panel.
* In terms of cost, what do I pay for?

 In terms of cost, what do I pay for? 

There are two pricing plans: metered and unmetered. Metered has a port fee and bill per GB egressed across the Direct Link. Unmetered billing has a higher port fee and no usage charges, which are ideal for customers who consistently egress traffic across their direct link.
* Can I change billing options after my direct link is provisioned?

 Can I change billing options after my direct link is provisioned? 

Yes, you can change billing options after a direct link is provisioned, regardless of whether you chose global or local routing. For example, to change from metered to unmetered billing, navigate to the Details page of the direct link and click Edit. In the side panel, select Unmetered in the Billing section, review the updated information, then agree to the prerequisites and click Submit.
* When does billing begin with Direct Link?

 When does billing begin with Direct Link? 

The fees for Direct Link cover the cost of service termination on the IBM Cloud infrastructure.

Infrastructure services are billed in advance and begin upon acceptance of a client’s order.
Also, if you're working with IBM Cloud Sales to set up a Subscription account or the Enterprise Savings Plan billing model, you can still be billed in your local currency.



Table 1. Supported currencies

 ISO 4217 code Currency 

 AUD Australian dollar 
 BRL Brazilian real 
 CAD Canadian dollar 
 CHF Swiss franc 
 DKK Danish krone 
 EUR Euro 
 GBP Pound sterling 
 INR Indian rupee 
 JPY Japanese yen 
 KRW South Korean won 
 NOK Norwegian krone 
 NZD New Zealand dollar 
 SEK Swedish krona 
 USD United States dollar 
 ZAR South African rand
Enterprise usage report organization 

An enterprise account's usage charges come from the use of the resource instances that are created in the account. The resource instances belong to different plans, and the usage for those instances are aggregated towards their respective plans. The charges for all of the plans in an account are calculated every month and are billed to the billing unit of the account.

Reports for any entity in the hierarchy that is not an account (the enterprise or an account group) has the usage of all the accounts under that entity rolled up to the billing unit.



 Example Hierarchy 

The following example depicts a hierarchy of an enterprise called Cloud-Provider. The Cloud-Provider enterprise contains an Administration account and the Platform-Services and Solutions account groups. Each account is assigned to one of the following billing units: Administration, Operations, or Support.

Only a single billing unit per enterprise is currently supported.

(E)Cloud-Provider {ID: enterprise-cloud-provider}
├── (A)Administration {ID: account-administration, BU: Administration}
├── (AG)Platform-Services {ID: group-platform-services}
│   └── (A)Platform-Services-Operations {ID: platform-services-operations, BU: Operations}
└── (AG)Solutions {ID: group-solutions}
├── (AG)AI-Services {ID: group-ai-services}
│   ├── (A)AI-Services-Operations {ID: account-ai-services-operations, BU: Operations}
│   └── (A)AI-Services-Support {ID: account-ai-services-support, BU: Support}
└── (AG)Data-Services {ID: group-data-services}
├── (A)Data-Services-Operations {ID: account-data-services-operations, BU: Operations}
└── (A)Data-Services-Support {ID: account-data-services-support, BU: Support}

ID -> Unique identifier of the entity
E -> Enterprise entity
AG -> Account group entity
A -> Account entity
BU -> Billing unit
Show more

Given this structure, the Cloud-Provider enterprise has the following effective billing units:
Why can't I access billing information? 

You must have the correct authorization on the account to view billing information.

  What’s happening 

When you try to access your billing information, such as payments and invoices, you get a message that says the function isn't available.

  Why it’s happening 

You see this message because you don't have authorization to view the billing information for the account.

To manage invoices and payments, you need an IAM access policy with the Operator role or higher on the Billing account management service. To view usage information for the entire account, you need the Administrator role on the Billing service. Account owners can always view billing information for the account.

  How to fix it 

Check your access by completing the following steps:



1.  In the IBM Cloud® console, go to Manage, > Access (IAM), and select Users.
2.  Click your name from the Users page.
3.  Click Access policies to view your assigned IAM access policies.
4.  If you don't have the required access, contact the account owner to request it.



For more information about account management services, see [Assigning access to account management services](https://cloud.ibm.com/docs/account?topic=account-account-services).
Viewing your invoices 

To manage and view your invoices, visit the [Invoices](https://cloud.ibm.com/billing/invoices) page from the billing and usage dashboard in the IBM Cloud® console. If your account is billed through a separate billing platform, you can see the following message on the Invoices page:

The account is invoiced on a separate billing platform. This page reflects only classic infrastructure charges. To view your official invoice and for any pricing inquiries, visit IBM Invoices.

In these situations, visit the [Invoices@IBM](http://ibm.com/invoices) website to see your invoices.



 Before you begin 

To view your invoices, you need to be assigned the operator role or higher on the billing account management service. For more information, see [Assigning access to account management services](https://cloud.ibm.com/docs/account?topic=account-account-services).





 Viewing invoices for new US-based Pay-As-You-Go accounts with credit card billing 

New IBM Cloud Pay-As-You-Go accounts for US customers with credit card billing can now view all classic infrastructure and platform services on one invoice. In the IBM Cloud console, go to Manage > Billing and usage, and select Invoices.

The new invoice hierarchy highlights the most important details. By showcasing when the usage is measured, you can view each invoice’s billing period in a clarified and comprehensive manner. The adjustments section on your invoice provides details about credits and adjustments from previous billing periods that might be included on an invoice from a different month.

The charges on your invoice are consistent with the usage dashboard. On the Invoices page in the console, click View usage to be directed to your usage dashboard. From there, you can select a timeframe and view billing and usage information that aligns directly with the details in your invoice.



 Checking your invoice status 

You can check the status of your invoice on the [Invoices page](https://cloud.ibm.com/billing/invoices):
* What are the adjustments that are shown on my invoice?

The adjustments section of your current invoice includes charges or credits from previous billing periods that weren't included on your previous invoice.
* How do I know if my invoice is paid?

If you manage your invoices through the IBM Console, you can see the invoice status by clicking Manage > Billing and usage, and selecting Invoices. When the invoice is paid, the status is Closed. If your invoices are managed through the [IBM Invoices website](https://www.ibm.com/invoices), it's paid when the status is Settled.
* How do I add subscription credit to my account?

After you purchase a subscription, you'll receive an email with a subscription code that adds the credit to your account. To apply the subscription code, go to [Account settings](https://cloud.ibm.com/account/settings), and click Apply code. You can also apply your code to a new account by clicking Register with a code when you [sign up for a new account](https://cloud.ibm.com/registration). For more information, see [Managing subscriptions](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-subscriptions).

You might be looking for information about promo codes and feature codes. For more information, see [Managing promotions](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-applying-promo-codes) and [Applying feature codes](https://cloud.ibm.com/docs/account?topic=account-codes).
* What does the IN_PROGRESS status mean when I apply a subscription code?

When you apply a subscription code to a Pay-As-You-Go account, the status of the subscription might be IN_PROGRESS. This status indicates that your account must be reviewed to complete your order. When you see this status, contact the IBM Cloud Sales representative who helped you with the order.
* Can I pay the total spending commitment up-front or quarterly?

Yes!