vania-janet/multiturn-rag-retrieval-data huggingface dataset:
* Compare the date of your invoice to the start and end dates of the promo code. If you applied the promo code after the invoice was issued, it was not applied to that month's invoice.
* If you didn't use the products that are impacted by the promo code before it expired, you don't receive the promotion credits.





After you complete these steps, if you still believe that the invoice amount is an error, create a support case. Go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) and click Create a case.





 How do I apply a feature code? 

Feature codes add extra capabilities in an account and are typically provided for educational initiatives or special events. To redeem your code, go to the [Account settings](https://cloud.ibm.com/account/settings) page in the console, and click Apply code. You can also apply your code to a new account by clicking Register with a code when you [sign up for a new account](https://cloud.ibm.com/registration).

You might be looking for information about promo codes and subscription codes, which are available for certain account types. For more information, see [Managing promotions](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-applying-promo-codes) and [Applying subscription codes](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-subscription_code).





 Why did my account get billed for additional services charges? 

As the account owner, you're responsible for all charges that are incurred by users in your account, including invited users. Ensure that each user is assigned only the level of access that is required to complete their job, including the ability to create new instances that might incur extra charges in your account. For more information, see [Managing access to resources](https://cloud.ibm.com/docs/account?topic=account-assign-access-resources).

Resources and applications that are left running in an account are subject to charges based on the pricing and description of the product.
Manage costs 

The Standard plan is not free. Use the information in this topic to help you understand how much you’re paying and how to limit your costs.



 Time limits 

There are time limits on programs, systems, and sessions.



* Primitives: The maximum execution time for the Sampler primitive is 10000 seconds (2.78 hours). The maximum execution time for the Estimator primitive is 18000 seconds (5 hours).
* Programs: The maximum execution time for a program is set on the job's options by using the max_execution_time parameter. If specified, it must be at least 300 seconds.
* Systems: The system limit on the job execution time is 3 hours for a job that is running on a simulator and 8 hours for a job running on a physical system.
* Sessions: When a session is started, it is assigned a maximum session timeout value, which is the system limit by default. After the maximum session timeout is reached, the session is permanently closed and any queued jobs that remain in the session are put into a failed state. The maximum session timeout value is set on the max_time parameter, which can be greater than the program’s max_execution_time.

Additionally, there is a 5 minute interactive timeout value. If there are no session jobs queued within that window, the session is temporarily deactivated and normal job selection resumes. After the new session becomes inactive, if the job scheduler gets a job from the original session and its maximum timeout value has not been reached, the session is reactivated until its maximum timeout value is reached.

The timer for max_time is not paused during any temporary deactivation periods due to interactive timeouts.







 How to limit your cost 

The time your job takes (and therefore, its cost) depends on how many iterations you make in a session and how many shots are run in each iteration. Thus, you can manage your cost by running only as many iterations and shots as you need.

Additionally, an instance administrator can limit how much is spent. To set cost limits, navigate to the [IBM Cloud Instances page](https://cloud.ibm.com/quantum/instances) then click the instance and set the Cost limit.
If 200 keys are selected, for example, the charge is $200. This quota of keys can be changed later by opening a service ticket. If you attempt to exceed your key quota, you will get an error.



If you change quotas in the middle of a billing cycle (for example, going from 100 keys to 200 keys) you are charged whichever quota is larger. This charge is not prorated by the amount of time a particular quota was selected and is based on the maximum quota during a particular billing cycle.

If you navigate to the [catalog page for Key Protect on Satellite](https://cloud.ibm.com/catalog/services/key-protect), click on the Satellite card under Select a location, and cannot see the specific plan information for Key Protect on Satellite, this might be because you have not been allowlisted. [Contact IBM](https://www.ibm.com/contact/us/en/) to learn more.





 What is a non-deleted key? 

Recall from [Monitoring the lifecycle of encryption keys](https://cloud.ibm.com/docs/key-protect?topic=key-protect-key-states) that keys can be either in the active, deactivated, suspended, or destroyed state. The act of deleting a key moves it to the destroyed state.

In the context of your key quota, you are charged for every key that is a state other than the destroyed state.
"end" : 135109
},
"text" : "9. In the event that the Participant's total vested account balance is determined to be less than or equal to $2,000.00 as of the date that the Order is received, the parties will be informed in writing that the QDRO determination fee may potentially liquidate the account.",
"types" : [ {
"label" : {
"nature" : "Obligation",
"party" : "All Parties"
},
"provenance_ids" : "Nlu0ogWAEGms4vjhhzpMv3iXhm8b8fBqMBNtT/bXH8JI=", "PlyERkjg5is36RpFjVUFXp69eDmGmCxLCXRs1sDMDUCo="
]
} ],
"categories" : [ {
"label" : "Communication",
"provenance_ids" : "Cs38YyU6VBFtJK1/bgtEJBlqqWmX5F6OYUciRxQXf7HrN5TOCPuI7QXbkbj4LRXoxVuB3/i9H15q5TU+vFxorhUBeWFfF998OYQiPYViD2yI="
]
} ],
"attributes" : [ {
"type" : "Currency",
"text" : "$2,000.00",
"location" : {
"begin" : 134780,
"end" : 134789
}
} ]
}
Show more

Each element has five important sections:



* location: The begin and end indexes indicating the location of the element in the input document.
* text: The text of the classified element.
* types: An array that includes zero or more label objects. Each label object includes a nature field that lists the effect of the element on the identified party (for example, Right or Exclusion) and a party field that identifies the party or parties affected by the element.
Class B 110,000,100 $44 100,100,000 9,900,100 $4 
 Egress 120 TB $10,809 100 TB 20 TB $1,000 
 Total cost $13,210 $5,013 



Note that the One Rate cost is significantly lower due to the reduced cost for egress. Also note that rather than dozens of individual invoices (one for each service instance), there will only be four invoices - one for each location used.







 What next 

Additional information can be found in [the FAQs](https://cloud.ibm.com/docs/cloud-object-storage?topic=cloud-object-storage-faq-onerate), or in the [provisioning storage](https://cloud.ibm.com/docs/cloud-object-storage?topic=cloud-object-storage-provision) topics.
(https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basicsfaq-what-do-with-hpcs)
* [How do I know whether Hyper Protect Crypto Services is right for my company?](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basicsfaq-choose-hs-crypto)
* [How does Hyper Protect Crypto Services work?](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basicsfaq-how-hpcs-work)
* [What crypto card does Hyper Protect Crypto Services use?](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basicsfaq-crypto-card)
* [Which IBM regions are Hyper Protect Crypto Services available in?](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basicsfaq-hpcs-regions)
* [I have workloads in a data center where Hyper Protect Crypto Services is not available. Can I still subscribe to this service?](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basicsfaq-data-center)



[FAQs: Pricing](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-pricingfaq-pricing)



* [How am I charged for my use of Hyper Protect Crypto Services standard plan?](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-pricingfaq-how-charge-hpcs)
* [How am I charged for my use of Hyper Protect Crypto Services with Unified Key Orchestrator?]
If you upgrade your trial account to a Pay-As-You-Go account by entering a credit card, it can't be converted back to a trial account.
* Can I add an educational feature code to an account after I have added a credit card?

When you add a credit card to your trial account, your account is upgraded to a Pay-As-You-Go account. Educational feature codes can't be used in a Pay-As-You-Go account. In addition, a Pay-As-You-Go account can't be converted back to a trial account. For more information about educational trial accounts, see the [IBM SkillsBuild Software Downloads FAQs](https://www.ibm.com/academic/faqs/faqs).
* Can I sign up for a free trial?

IBM Cloud trial accounts are available for faculty and students at accredited academic institutions. To qualify for a trial account, go to [Harness the Power of IBM](https://ibm.biz/academic) and validate your institution credentials. Trial accounts expire after 30 days.
* Can I close my account?

We're sad to see you go! If there's any way we can assist you before you decide to close your account, [reach out to us](https://cloud.ibm.com/unifiedsupport/supportcenter).



* To close a Pay-As-You-Go or Subscription account, go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter), and click Create a case in the Contact Support center. Click Account, and select the Cancel/close/suspend subtopic. A support case is required for account security and documentation purposes. After your account is closed, all usage is stopped across all services running in your account, and the usage that is accrued in the current billing period is sent in one final invoice at the close of the billing period. Closing your account can't be undone and your data is unrecoverable.
Also includes discussion of the consequences of violation of intellectual property rights. 
 Liability Elements that describe the method for determining when and how fault attaches to any party. Examples might include, but are not limited to, statements regarding limitations of liability, third-party claims, and repairs, replacements, or reimbursements as required of the party at fault. 
 Payment Terms & Billing Elements that detail how and when a party is to pay or get paid, as well as the items or fees the parties are paying or billed for. Includes references to modes of payment or payment mechanisms. 
 Pricing & Taxes Elements that refer to specific amounts or figures that are associated with individual deliverables that are exchanged (for example, how much something costs) as part of satisfying the terms of the contract. Includes references to specific figures or methods for calculating prices or tax amounts. 
 Privacy Elements that are particularly concerned with the treatment of sensitive personal information, usually regarding its protection, for example to satisfy regulations such as GDPR. 
 Responsibilities Elements that discuss tasks ancillary to the contract that are in only one party’s control, specifically focused on discussion of own employee oversight. 
 Safety and Security Elements referring to physical safety or cybersecurity protection for people, data, or systems. Examples include discussions of background checks, safety precautions, workplace security, secure access protocols, and product defects that might pose a danger. 
 Scope of Work Elements that define what is in the contract versus is not in the contract; consequently, what is promised to be done. Examples include statements defining a particular order, or describing the goals or aim outlined in the contract. 
 Subcontracts Elements referring to the hiring of third parties to perform certain duties under the contract, and the permissions, rights, restrictions, and consequences thereto and arising therefrom. 
 Term & Termination Elements referring to duration of the contract, the schedule and terms of contract termination, and any consequences of termination, including any obligations that apply at or after termination. 
 Warranties Elements that refer to ongoing promises and obligations that are made in the contract that are currently true and will continue to be true in the future. Also, elements discussing the consequences of such promises or obligations being broken, and the rights to remedy the situation (for example, but not limited to, seeking damages).
[Actions icon](https://cloud.ibm.com/docs-content/v1/content/9713d864488177dc6b273b53b7f2383a81f10bc1/icons/action-menu-icon.svg) > Set as default.
2. Confirm that you want to make this payment method the default. The default payment method is charged for recurring payments







 Managing payment methods for all other accounts 

The steps to update your credit card apply to the following types of accounts:



* New and existing Pay-As-You-Go accounts based in the US with any payment method other than a credit card
* New and existing Pay-As-You-Go accounts not based in the US
* New and existing Subscription accounts worldwide





1. Go to the [Payments](https://cloud.ibm.com/billing/payments) page in the IBM Cloud console.
2. In the Add Payment Method section, enter the billing information for your new card, and click Add credit card.



The process for updating a credit card requires a manual review that might take a few days to process. To view your open change request cases, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).

American Express can't be used as a payment method for India, Singapore, and South Africa based accounts that are billed in US dollars.



 Updating your payment methods 

If you're using a payment method that's not a credit card, complete the following steps to switch to your payment method:



1. Go to the [Payments](https://cloud.ibm.com/billing/payments) page in the IBM Cloud console.
2. Click Payment method.
3. In the Add Payment Method section, select Pay with Other, and click Submit change request. A support case to change your payment method is then created for you.



Some payment methods aren't accepted as recurring payment methods. You must manually submit the payment each month.





 India-based customers with accounts that are billed in US Dollars
5 10 TB 10 TB 100% $1,139 $400 
 6 10 TB 15 TB 150% $1,591 $652 
 Total $4,438 $2,652 







 Aggregation pricing example 

Imagine a large enterprise account called "Rainbow Co.". It has a number of subsidiary accounts, such as "Blue", and "Green". Each of these accounts has dozens (or more) Object Storage instances spread out across different regions. Some have large volumes of storage that is rarely read, while others have smaller volumes but very high rates of egress.

Blue (us-east, us-south):



 Metric Usage Standard Cost 

 Storage 100 TB $2,300 
 Class A 100 $0 
 Class B 100 $0 
 Egress 100 GB $9 
 Total cost $2,309 



Green (eu-de, milO1):



 Metric Usage Standard Cost 

 Storage 100 GB $2 
 Class A 11,000,000 $55 
 Class B 110,000,000 $44 
 Egress 120 TB $10,800 
 Total cost $10,901 



Rainbow Co. (Blue and Green):



 Metric Total usage Total Standard Cost Allowance Billable Quantity One Rate Cost 

 Storage 100 TB $2,302 0 GB 100 TB $4,004 
 Class A 11,000,100 $55 10,010,000 990,100 $5 
 Class B 110,000,100 $44 100,100,000 9,900,100 $4 
 Egress 120 TB $10,809 100 TB 20 TB $1,000 
 Total cost $13,210 $5,013 



Note that the One Rate cost is significantly lower due to the reduced cost for egress. Also note that rather than dozens of individual invoices (one for each service instance), there will only be four invoices - one for each location used.







 What next
Managing payments 

Depending on your account type, you can easily manage your payment methods by using the [Payments](https://cloud.ibm.com/billing/payments) page in the IBM Cloud® console or by going to [IBM® Billing](https://myibm.ibm.com/billing/).

A valid credit card is required for all Pay-As-You-Go and Subscription accounts. Every month, the credit card is charged with the usage amount that is accumulated during that month. When updates to your payment details are approved, they are applied to your account within 24 hours. The contact that is specified in the billing address section receives an email confirming that the updates are applied.

You can contact IBM Cloud Support to get help with payment-related issues. From the console menu bar, click the Help icon ![Help icon](https://cloud.ibm.com/docs-content/v1/content/9713d864488177dc6b273b53b7f2383a81f10bc1/icons/help.svg) > Support center, and then click Create a case to get in touch.



 Before you begin 

To manage payments, you need to be assigned the operator role or higher on the billing account management service. See [Assigning access to account management services](https://cloud.ibm.com/docs/account?topic=account-account-services) for more information.





 Managing payment methods for new US-based Pay-As-You-Go accounts with credit card billing 

If you're a new Pay-As-You-Go account owner that is located in the US and you are paying with a credit card, can you add multiple cards to the account, replace your default card with a saved one, or edit the details of a card. You manage your credit card from the [Payments](https://cloud.ibm.com/billing/payments) page in the IBM Cloud console.

Complete the following steps to add a new payment method to the account:



1. Click Add payment method.
2. Enter the card details, and click Save. Updates to your card details are reflected immediately.
FAQs for subscription accounts 

FAQs for subscription accounts include entries about subscription credit, subscription terms, and other subscription-related self-help information.



 How do I add subscription credit to my account? 

After you purchase a subscription, you'll receive an email with a subscription code that adds the credit to your account. To apply the subscription code, go to [Account settings](https://cloud.ibm.com/account/settings), and click Apply code. You can also apply your code to a new account by clicking Register with a code when you [sign up for a new account](https://cloud.ibm.com/registration). For more information, see [Managing subscriptions](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-subscriptions).

You might be looking for information about promo codes and feature codes. For more information, see [Managing promotions](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-applying-promo-codes) and [Applying feature codes](https://cloud.ibm.com/docs/account?topic=account-codes).





 What does the IN_PROGRESS status mean when I apply a subscription code? 

When you apply a subscription code to a Pay-As-You-Go account, the status of the subscription might be IN_PROGRESS. This status indicates that your account must be reviewed to complete your order. When you see this status, contact the IBM Cloud Sales representative who helped you with the order.





 Can I pay the total spending commitment up-front or quarterly? 

Yes! By default, you're billed monthly for your subscriptions. If you'd like to pay up-front or quarterly, contact [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule).





 Can I spend more or less than my monthly commitment? 

Yes, what you spend monthly is up to you! You can spend any amount of the total commitment each month.





 What happens if I spend my entire subscription amount before my term ends? 

You're required to continue paying your monthly charges until the end of your term.
"account_id": "985522332",
"order_id": "320afa89017426b994162ab004ce3383",
"value": 6.46,
"method": "credit card",
"payment_reference": "AB9977G244FF2F667"
}
...
{
"_id": "12c0ea6cd3d2c6e3b1d34442aea6a2d9",
"type": "payment",
"account_id": "985522332",
"order_id": "320afa89017426b994162ab004ce3383",
"value": 20.00,
"method": "voucher",
"payment_reference": "Q88775662377224"
}
Show more

In the previous example, the customer paid by supplying a credit card and redeeming a pre-paid voucher. The total of the two payments added up to the amount of the order. Each payment was written to IBM Cloudant as a separate document.

You could see the status of an order by creating a view of everything you know about an order_id. The view would enable a ledger that contains the following information:



* Purchase totals as positive numbers.
* Payments against the account as negative numbers.



A map function might be used to identify the required values.





 Example map function to find purchase total and payment values 

function (doc) {
if (doc.type === 'purchase') {
emit(doc.order_id, doc.total);
} else {
if (doc.type === 'payment') {
emit(doc.order_id, -doc.value);
}
}
}
For services that charge per host, promo codes apply only to the hosts in the order or in the current environment. Examples of such services are HCX, Entrust CloudControl, and VMware Aria® Operations™ and VMware Aria Operations™ for Logs.

You can use one promo code per order. Multiple promo codes are not allowed. However, you can use a promo code multiple times per account. A promo code might apply to multiple services, for example, Veeam and Caveonix RiskForesight.

After you start an order, enter the promo code for your services in the promo code box and click Apply. If you decide to use a different promo code, enter that code in the box, and click Apply again to calculate a new price.

If you apply a promo code for a service and then delete the service from your order, you must also remove the promo code from the order.

Promotion pricing starts when the promo is applied. The pricing is automatically changed to the recurring price when the promotion period ends. You can see the discounts, promotion price, and recurring price in the PDF file generated for your order.





 Resource requirements for services 

Some services require a minimum amount of resources to be installed.

For certain services, the system completes a capacity check on the targeted clusters before it installs the service in your environment. The check is completed against the available capacity of the targeted cluster in the environment to ensure that the service components can fit.

During deployment, if the capacity check fails, the service is not installed and the service status is set to Capacity Validation Failed on the console. In addition, a console message with more details is displayed and you are notified by email. The message displays the expected capacity for all services that do not meet the requirements.

To install the service, you must increase the capacity in your cluster either by adding more VMware ESXi™ servers or by freeing up RAM, CPU, or disk space. After that, you can add the service or services again. To remove the existing service that is in a Capacity Validation Failed state, click the Delete icon !