vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Getting help and support for File Storage for Classic 

If you experience an issue or have questions when you use IBM Cloud® File Storage for Classic, you can use the following resources before you open a support case.



*  Review the [FAQs](https://cloud.ibm.com/docs/FileStorage?topic=FileStorage-file-storage-faqs) in the product Documentation.
*  Check the status of the IBM Cloud® platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and file-storage, so it can be seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).
When you use Azure Disk Storage, try the following resources before you open a support case.



1. Review the FAQs in the [Azure Knowledge Center](https://azure.microsoft.com/en-us/support/legal/faq).
2. Review the [troubleshooting documentation](https://cloud.ibm.com/docs/satellite?topic=satellite-storage-must-gather) to troubleshoot and resolve common issues.
3. Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
4. Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. Tag any questions with ibm-cloud and Azure-Disk.
5. Search the [Azure Service Portal](https://portal.azure.com/blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview) for more information.
Getting help and support for Block Storage for Classic 

If you experience an issue or have questions when you use IBM Cloud® Block Storage for Classic, you can use the following resources before you open a support case.



*  Review the [FAQs](https://cloud.ibm.com/docs/BlockStorage?topic=BlockStorage-block-storage-faqs) in the product Documentation.
*  Review the [troubleshooting Documentation](https://cloud.ibm.com/docs/BlockStorage?topic=BlockStorage-troubleshootingWin12) to troubleshoot and resolve common issues.
*  Check the status of the IBM Cloud® platform and resources by going to the [Status page](https://cloud.ibm.com/status).
*  Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and block-storage, so it can be seen by the IBM Cloud development teams.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).
* vCenter Server environments are not actively monitored by IBM, and IBM Support will not enter the VMware management layer under normal operations without a client–written support ticket.
* When a client opens a support ticket for an instance, service, or provisioning issue, the ticket is quickly assigned to the appropriate IBM Support team, who will be the primary party responsible for resolving the issue.
* Due to the level of specialization that is required to maintain superior technical expertise at the team level, it is sometimes necessary to involve more than one support team in resolving a particular software problem. This process is easily handled, as our support teams are all networked together and work as one to resolve whatever problems or issues arise.
* In order to investigate the issue, IBM might need to access information on your system relative to the failure or might need to re-create the failure to get additional information.
* A client–generated support ticket serves as acknowledgment that IBM Support can access the VMware management layer for investigation, debugging, and triage. If maintenance outage or changes to the environment are required, IBM Support will request additional documented confirmation from the client through tickets as part of our change management process.
* For more information about support tickets, see [IBM Support Guide](https://www-01.ibm.com/support/docview.wss?uid=ibm10733923) and follow the steps in [Contacting IBM Support](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-trbl_support).









 Client responsibilities 



* While we commend clients taking steps to make their environments more secure, it should be noted that some practices might have adverse effects on the effectiveness of VMware Solutions.
* Clients are accountable for the firewalls they create and the resulting limitations that are imposed on communications between the VMware Solutions components. These firewalls might also hinder the ability of IBM Support to access client instances and resolve issues.
Using the Support Center 

Need help with your API Connect service instance? Visit the IBM Cloud [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) to file a case.



1. On the Support Center page, look in the "Contact support" section and click Create a case.
2. On the Create a Case page, look in the "Services" list and click API Connect.

It's important to create your case with the correct service so that IBM Support can track the case and assign the appropriate people to help you. The list of services depends on your IBM Cloud account. If you don't see API Connect in the "Services" list, you can locate it as follows:



* Locate the "What do you need help with?" section.
* Review the text in that section and click the view all services link.
* In the complete list of services, locate API Connect and click it (services are listed in alphabetic order).



3. Describe your problem.

Use the fields on the "Create a Case" page to explain your problem. The following list describes important information that assists us with resolving issues that you are having in API Connect.

Important: Do not include your private key in the support request.



* For all issues, include the following information:



* Region and customer service instance impacted
* Component impacted: API Manager, API calls, Portal
* URL where error is being seen
* For Dedicated, identify the customer environment
* For Reserved plan, use a prefix in the Subject field to indicate the version (such as v5, v2018 or v10) and provider-org. For example: [v10 - providerOrg].



* For API Manager UI-based issues, additionally include:



* All error codes returned
* Time (including time zone) that the problem occurred



* For Portal-based issues, additionally include the user name of person who encountered the problem
* For issues with invoking APIs, additionally include:



* Full API URL impacted - the host name should contain apiconnect.ibmcloud.com
* HTTP method used
* Frequency and time (with time zone) of the issue
Getting help and support for Citrix Netscaler VPX 

If you have problems or questions when using Citrix Netscaler VPX, you can search for information or ask questions by using [Stack Overflow](https://stackoverflow.com/search?q=dl+ibm-cloud). Post your question then and tag it with "citrix-vpx" and "ibm-cloud".

For more information about opening an IBM Support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatarusing-avatar).
Getting help 

Get help with solving issues that you encounter while using the product.

Use these resources to get answers to your questions:



*  For answers to frequently asked questions, see the [FAQ](https://cloud.ibm.com/docs/assistant-data?topic=assistant-data-faqs).
*  Find answers to common questions or ask questions where experts and other community members can answer by visiting the [Watson Assistant Community forum](https://community.ibm.com/community/user/watsonapps/communities/community-home/digestviewer?communitykey=7a3dc5ba-3018-452d-9a43-a49dc6819633&tab=digestviewer).



If your service plan covers it, you can get help by creating a case from [IBM Support](https://www.ibm.com/mysupport/s/topic/0TO50000000IYkUGAW/cloud-pak-for-data).
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3052E 

Message: The operation to resume the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3053E 

Message: The operation to suspend the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3054E 

Message: The operation to reboot the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3055E 

Message: The operation to delete the virtual server instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0027E 

Message: The '{0}' space wasn't deleted because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0028E 

Message: The '{0}' organization wasn't created because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0029E 

Message: The '{0}' organization wasn't deleted because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0030E 

Message: The '{0}' route wasn't mapped to the '{1}' app because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue.
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0057E 

Message: The users for the '{0}' space weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0058E 

Message: A domain wasn't created because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0059E 

Message: A domain wasn't deleted because a problem occurred contacting IBM DataPower Gateway.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0060E 

Message: A certificate for the '{0}' domain wasn't uploaded because a problem occurred contacting IBM DataPower Gateway.

Try again later.
Ensure that the ticket severity is assigned based on the published criteria that is defined in [Case severity and response times](https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity). For more information, see [IBM Cloud support plan offerings](https://cloud.ibm.com/docs/get-support?topic=get-support-support-planssupport-plans).
* If you do not purchase support, your IBM Cloud Pay-As-You-Go or Subscription account comes with a free Basic Support plan. In this case, your support case is automatically registered as Sev-4.



Before you open a support ticket, you need to [gather your logs](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-console-manage-consoleibp-console-manage-logs).

Follow these steps to submit a support case.



1. Log in to [IBM Cloud Service Portal](https://cloud.ibm.com/unifiedsupport/supportcenter) with your IBM ID.
2. Under Need more help? on the right of the page, click Create a Case.
3. Fill the Create Case form with your information at least for the following fields.



* Choose Technical as your case type.
* In the Category drop-down list, select Blockchain.
* In the Subject field enter a summary of your issue.
* In the Description field, describe your issue.
* Attach any relevant logs or files to demonstrate your issue.
* Click Email me updates to receive updates on the status of the ticket.



4. Click the Submit button. You will receive an email notification in a few minutes for this case.



You can find your previously submitted cases by clicking My Cases in the IBM Cloud Service Portal. Click and open a case to check its status or provide additional information.
[Help icon](https://cloud.ibm.com/docs-content/v1/content/9147bc2ffd9bafd03e4559b378e714fac17a4977/icons/help.svg) > Support center from the IBM Cloud console menu bar.

Review your product topics to get a quick overview of the IBM Cloud documentation that offers common tasks based on what is provisioned on your account. You can search to view topics based on specific products. You can also view and search through Featured FAQs. If you experience problems with IBM Cloud®, create and manage support cases from the Support Center.

The following are the methods that you can find in the Contact support section if you need help:



* By chat from the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter).
* Pay-as-you-go or subscription accounts can contact support by phone and can find the number in the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter).
* If you have technical questions, there's a link to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud).
* You can also use the [Create a case](https://cloud.ibm.com/unifiedsupport/cases/add) page to submit a case.



Users in the account need assigned access to create, update, search, or view cases. For more information, see [Assigning user access for working with support center](https://cloud.ibm.com/docs/get-support?topic=get-support-access&interface=ui).



 Asking a question 

The Stack Overflow forum provides a wide variety of searchable answers for your IBM Cloud questions. If you don't find an existing answer, ask a new question. Go to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to ask technical questions about developing apps with the IBM Cloud platform and services.
Getting help and support for Power Systems Virtual Server for SAP HANA 

If you experience an issue or have questions when deploying Power Systems Virtual Server for SAP HANA, you can use the following resources before you open a support case.



* Review the [FAQs](https://cloud.ibm.com/docs/sap-powervs?topic=sap-powervs-sap-powervs-automation-faqs) in the deployment guide.
* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/sap-powervs?topic=sap-powervs-troubleshoot-deploy) to troubleshoot and resolve common issues.
* ![GitHub icon](https://cloud.ibm.com/docs-content/v1/content/55aceee4af1af3a988f1be74891d22126f27c55c/icons/logo-github-16.svg) Review the [GitHub issues](https://github.com/terraform-ibm-modules/terraform-ibm-powervs-sap/issues) to see whether other users experienced the same problem.
* ![Slack icon](https://cloud.ibm.com/docs-content/v1/content/55aceee4af1af3a988f1be74891d22126f27c55c/icons/logo-slack-16.svg) Ask product experts and the community questions on the [sap-on-power-deployable-architectures](https://ibm-cloudplatform.slack.com/archives/C04RJB1UX53) Slack channel.



If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback).



 Providing support case details
Get the details of the resource that you want help with troubleshooting, such as your Satellite location or a host.

ibmcloud sat location get --location <location_name_or_ID>

ibmcloud sat host get --location <location_name_or_ID> --host <host_ID>
2. For any hosts, include relevant details about the underlying infrastructure provider, such as if the host is in an Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other environment.
3. For issues with resources within your cluster such as pods or services, log in to the cluster and use the Kubernetes API to get more information about them. If the resources are managed by Satellite configuration, get the details of your configuration and subscription.



You can also use the [IBM Cloud Kubernetes Service Diagnostics and Debug Tool](https://cloud.ibm.com/docs/containers?topic=containers-debug-tool) to gather and export pertinent information to share with IBM Support.
2. Contact IBM Support by [opening a case](https://cloud.ibm.com/unifiedsupport/cases/form). To learn about opening an IBM support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar).
3. For the Problem type, search for or select Satellite.
4. For the Case details, provide a descriptive title and include the details that you previously gathered. From the Resources, you can also select the cluster that the issue is related to, if any.







 Opting in to receive email notifications 

You can opt in to receive email notifications about IBM Cloud platform-related items across your account and resource-related items for incidents, maintenance, security bulletins, and resource activity updates. Email notifications are not turned on by default. To understand how to set up these email notifications, see [Setting email preferences for notifications](https://cloud.ibm.com/docs/satellite?topic=account-email-prefs).
Review the FAQs in the [Azure Knowledge Center](https://azure.microsoft.com/en-us/support/legal/faq).
2. Review the [troubleshooting documentation](https://cloud.ibm.com/docs/satellite?topic=satellite-storage-must-gather) to troubleshoot and resolve common issues.
3. Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
4. Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. Tag any questions with ibm-cloud and Azure-Disk.
5. Open an issue in the [Azure Service Portal](https://portal.azure.com/blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3002E 

Message: The operation to restart the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3003E 

Message: The operation to pause the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3004E 

Message: The operation to unpause the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3005E 

Message: The operation to delete the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue.
Use one of the following options:



* Check out the Planned maintenance widget on the [Dashboard](https://%7BDomainName%7D), and click View all.
* Go directly to the [Status - Planned maintenance page](https://cloud.ibm.com/status?selected=maintenance).



* What steps can I take before I open a support case?

Before you open a support case, explore the following resources:



* Review the [documentation](https://cloud.ibm.com/docs).
* Review the [Featured FAQs](https://cloud.ibm.com/unifiedsupport/supportcenter) on the Support Center.
* Go to the [FAQ library](https://cloud.ibm.com/docs/faqs).
* Go to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to ask technical questions about developing apps with the IBM Cloud platform and services.



* How do I open a support case?

Go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) in the console, and click Create a case from the Contact Support section. After your support case is created, you can follow its progress on the [Manage cases](https://cloud.ibm.com/unifiedsupport/cases/manage) page. For more information about creating a case, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case).
* What are my options for contacting IBM Cloud Support?

From the IBM Cloud console menu bar, click the Help icon ![Help icon](https://cloud.ibm.com/icons/help.svg) > Support center. The options that are available to you depend on your support plan. For more information, see [Getting support](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans).

To contact support, you can use the following methods: