vania-janet/multiturn-rag-retrieval-data huggingface dataset:
The host has an invalid IP address, or is blocked by a firewall. SSH failed. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1011 

The root user's credentials for the gateway were not found.





 Error 1012 

The gateway SSH console connection failed. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1013 

The root user for the gateway was not found.





 Error 1014 

The gateway readiness check has timed out.





 Error 1017 

The gateway SSH console connection could not be created. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1018 

The gateway SSH console could not process the command. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1019 

The gateway has an invalid IP address, or is blocked by a firewall. SSH failed. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1021 

An error occurred in the connectivity check. Contact [IBM Support](https://cloud.ibm.com/docs/vsrx?topic=gateway-appliance-getting-help).





 Error 1022 

The gateway readiness precheck failed with an unexpected exception.
Credit Card error messages 

An issue might occur when you try to update, add, or remove a credit card. Review the following credit card error messages for detailed self-help information.



 Why was my credit card transaction rejected? 

Protecting your identity is a priority and IBM Cloud takes credit card verification seriously.

 What’s happening 

An issue occurred that caused the transaction to fail. For example, the name and address on file with IBM Cloud doesn't match the information on file with the company that issued your credit card. This error might prompt the following message:

> Error: Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected

 Why it’s happening 

Something went wrong when verifying your credit card, and the transaction wasn't successful.

 How to fix it 

To ensure that your credit card verification is successful, complete the following steps:



1. Verify that the name and address for your IBM Cloud account matches the name and address on file with your credit card issuer.
2. Verify that the country associated with a VAT or tax identification number matches the country in your IBM Cloud account. For example, a VAT ID registered in France can't be associated with an IBM Cloud account that is registered in Finland.
3. Verify that you are creating a business account and not a personal account if you are specifying a VAT ID or tax identification number.
4. Review the error message that was displayed. If your transaction was rejected and an email address was not provided, contact your credit card issuer.
5. Contact us by calling 1-866-325-0045 and selecting the third option.







 Why do I get an error when I try to update my credit card? 

You tried to change your payment method by adding a new credit card in the IBM Cloud console [Payments page](https://cloud.ibm.com/billing/payments).

 What’s happening 

After you entered your credit card information and saved it, the following message displayed:

> Failed to complete the Change Request process due to the following error: We are unable to process your request: Transaction Rejected.

 Why it’s happening
Why do I get an error when I try to update my credit card? 

You tried to change your payment method by adding a new credit card in the IBM Cloud console [Payments page](https://cloud.ibm.com/billing/payments).

 What’s happening 

After you entered your credit card information and saved it, the following message displayed:

> Failed to complete the Change Request process due to the following error: We are unable to process your request: Transaction Rejected.

 Why it’s happening 

Something went wrong when verifying your credit card, and the update wasn't successful.

 How to fix it 

Go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) and click Create a case.





 Why was there a general decline of my credit card? 

 What’s happening 

You tried to make a payment or place an order in the IBM Cloud console [Payments page](https://cloud.ibm.com/billing/payments), but you get the following error message:

> Could not place order. Problem authorizing the credit card. We're afraid this transaction has been rejected. General decline of the card. No other information provided by the issuing bank.

 Why it’s happening 

Your credit card issuer has declined the transaction.

 How to fix it 

Contact your credit card issuer for more information.





 Why is my credit card inactive or not authorized? 

 What’s happening 

You tried to make a payment or place an order in the IBM Cloud console [Payments page](https://cloud.ibm.com/billing/payments), but you get the following error message:

> Could not place order. Problem authorizing the credit card. We're afraid this transaction has been rejected. Inactive card or card not authorized for card-not-present transactions.

 Why it’s happening 

Some credit card issuers don't allow transactions when it is being initiated by using a credit card on file. You might see this error message if your credit card has been deactivated.

 How to fix it 

Contact your credit card issuer for more information.
A user tries to sign in to your application, but the sign-in page doesn't display when prompted.

 Why it’s happening 

The identity provider can fail for several reasons:



* The redirect URI that is listed in App ID is written incorrectly.
* The identity provider doesn't recognize the authentication request.
* The identity provider expects HTTP-POST binding.
* The identity provider expects a signed AuthnRequest.



 How to fix it 

You can try some of these solutions:



* Update your sign-in URL. This URL is sent as part of the AuthnRequest and must be exact.
* Be sure that your App ID metadata is set correctly in your identity provider settings.
* Configure your identity provider to accept the AuthnRequest in the HTTP-Redirect.
* App ID does not support signing AuthnRequests.



If none of these solutions work, it is possible that they might have a connection issue.
The service instance owner must coordinate the failover of applications including their reconfiguration, redeployment, and restart if necessary.





 Failing over producers 

Perform the following steps to fail over:



1. Stop the producers that were pointing to cluster A.
2. Restart the producers that were pointing to cluster B's endpoints.
3. If cluster A and the link from A to cluster B is still operational, ensure that all data was mirrored by checking that the lag on those topics on cluster B is zero.
4. Disable any mirroring that is still enabled on topics from cluster A to cluster B. This can be done by using the [User controls](https://cloud.ibm.com/docs/EventStreams?topic=EventStreams-mirroringuser_controls).



Zoom

![Producer on target cluster B overview diagram.](https://cloud.ibm.com/docs-content/v1/content/e0c3acba1296ff980e76d5db456d53adefaabba4/EventStreams/disaster3.png)

Figure 3. Producer switched to cluster B.

The producer is now switched to cluster B and sends messages to a new local topic with the same name as the original.





 Failing over consumers 

Perform the following steps to fail over:



1. Stop the consumers that were pointing to cluster A.
2. Restart the consumers to point to cluster B's endpoints.



Zoom

![Consumer on cluster B diagram.](https://cloud.ibm.com/docs-content/v1/content/e0c3acba1296ff980e76d5db456d53adefaabba4/EventStreams/disaster4.png)

Figure 4. The consumer continues to consume the existing messages.

The consumer is now able to continue to consume the existing messages from the accounting.invoices.A topic from cluster B while new messages come from accounting.invoices.
For additional information about the affected components, [set up Log Analysis](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs) and review the [R0056 error logs](https://cloud.ibm.com/docs/satellite?topic=satellite-healthlogs-error).





 R0057: Outbound traffic to IAM is failing 

Location message
: Outbound traffic to IBM Cloud IAM is failing. To ensure that all host requirements are met, see [Host system requirements](https://cloud.ibm.com/docs/satellite?topic=satellite-host-reqs). More information is available in the IBM Cloud Platform Logs. If the issue persists, contact IBM Cloud Support and include your Satellite location ID.

Steps to resolve
: Check the health status and ensure that the host system requirements are met.



1. Run the following command to check the health status.

curl https://iam.cloud.ibm.com/healthz
2. If the output from the previous step indicates a failure, check that your hosts meet all [system requirements](https://cloud.ibm.com/docs/satellite?topic=satellite-host-reqs).
3. If you have met all the system requirements and the issue persists, [open a support case](https://cloud.ibm.com/docs/satellite?topic=satellite-get-help) and include your Satellite location ID. You can find your location ID by running the ibmcloud sat location ls command.



For additional information about the affected components, [set up Log Analysis](https://cloud.ibm.com/docs/satellite?topic=satellite-get-helpreview-logs) and review the [R0057 error logs](https://cloud.ibm.com/docs/satellite?topic=satellite-healthlogs-error).





 R0058: DNS registration is failing 

Location message
: A location with this name was recently deleted. If you want to reuse the location name of a recently deleted location, DNS registration might take a week to complete.
* 502/504 from your origin web server (most common)
* 502/504 from Cloudflare





 Error 502 resolution 

If the 502/504 error is from your origin web server, CIS returns a HTTP 502 or 504 error when your origin web server responds with a standard HTTP 502 bad gateway or 504 gateway timeout error. Check the origin logs to troubleshoot these common causes at your origin web server:



* Ensure the origin server responds to requests for the hostname and domain within the visitor’s URL that generated the 502 or 504 error
* Investigate excessive server loads, crashes, or network failures
* Identify applications or services that timed out or were blocked



If the 502/504 error comes from Cloudflare, provide these required details to Support:



* Time and timezone the issue occurred
* URL that resulted in the HTTP 502 or 504 response (for example: https://www.example.com/images/icons/image1.png)
* Output from browsing to www.example.com/cdn-cgi/trace (replace www.example.com with the domain and host name that caused the HTTP 502 or 504 error)









 Error 503: service temporarily unavailable 

HTTP error 503 occurs when your origin web server is overloaded.



 Error 503 resolution 

There are two possible causes discernible by error message:



* If the error doesn’t contain “cloudflare” or “cloudflare-nginx” in the HTML response body, check your origin logs for additional information.
* If the error does contain “cloudflare” or “cloudflare-nginx” in the HTML response body, a connectivity issue occurred in a Cloudflare data center. Provide support with the following information:



* Your domain ID and instance CRN
* The time and timezone of the 503 error occurrence
* The output of www.example.com/cdn-cgi/trace from the browser where the 503 error was observed (replace www.example.com with your actual domain and host name)











 Error 520: web server returns an unknown error 

Error 520 occurs when the origin server returns an empty, unknown, or unexpected response to CIS.
I received a 503 error message. Why? 

If you received a 503 error message, you must ensure that your origin server's SSL certificates meet certain criteria.

  Why it’s happening 

The most common reason observed for the 503 error is due to an issue with a certificate in the SSL certificate chain.

  What’s happening 

This is the error that you might see: 503 Service Unavailable.

With the 503 error, you might also see a message similar to the following: An error occurred while processing your request. Reference 30.3598c0ba.1521745157.87201fff (the actual reference number might vary). In this case, the reference number in the error string translates to an SSL handshake failure.

  How to fix it 

To correct the issue, ensure that your origin server's SSL certificates meets the following criteria:



*  The certificate must be issued by a certificate authority trusted by Akamai. You can view the list of Akamai trusted certificates at [this link](https://community.akamai.com/customers/s/article/SSL-TLS-certificate-chains-for-Akamai-managed-certificates?language=en_US).
*  It must have a complete certificate chain (leaf, intermediate, root).
*  It must match the Host header that is configured on the CDN
*  It must not be self-signed
*  It must not be expired



If you have verified your origin's certificate chain using the previous criteria and you are still encountering the same error, see [Getting help and support](https://cloud.ibm.com/docs/CDN?topic=CDN-gettinghelp). Make note of the Reference error string and include it in any communication with us.
Check the box to confirm you understand the failover cannot be undone without a support case.
5. Click Yes to proceed.







 Fail over to the replica volume by using the SL CLI 

Use the following command to fail a block volume over to a specific replicant volume.

 slcli block disaster-recovery-failover --help
Usage: slcli block disaster-recovery-failover [OPTIONS] VOLUME_ID

Options:
--replicant-id TEXT ID of the replicant volume
-h, --help Show this message and exit.





 Fail over to the replica volume by using the API 



 REST API 



* URL - https://USERNAME:APIKEY@api.softlayer.com/rest/v3/SoftLayer_Network_Storage/primaryvolumeId/disasterRecoveryFailoverToReplicant
* Request body

{
"parameters": [replicavolumeid]
}







 SOAP API 



* URL - https://api.softlayer.com/soap/v3/SoftLayer_Network_Storage
* Request body

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api.service.softlayer.com/soap/v3.1/">
<SOAP-ENV:Header>
<ns1:authenticate>
<username>USERNAME</username>
<apiKey>APIKEY</apiKey>
</ns1:authenticate>
<ns2:SoftLayer_Network_StorageInitParameters>
<id>primary Volume Id</id>
</ns2:SoftLayer_Network_StorageInitParameters>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns1:disasterRecoveryFailoverToReplicant>
My deployment failed, how do I proceed? 

Your deployment failed.

  What’s happening 

You attempted to deploy an instance of the Power Virtual Server for SAP HANA deployable architecture but it failed.

  Why it’s happening 

As part of the development of the deployable architecture we verify the workflows described in this guide continuously. In the stable IBM Cloud environment, no errors are expected. But because there are several infrastructure layers and components included in the deployment, there is a possibility for issues that aren't anticipated. For example, the maintenance activity in the particular data center, errors in the VPC, PowerVS or network services, or issues in OS software updates can cause deployment failures.

  How to fix it 

If the deployment process does not finish successfully, we recommend first looking at the IBM Cloud Schematics logs. These logs typically provide the information about the component that causes the issue.



*  Ensure that all pre-requisites are applied according to the [planning guide](https://cloud.ibm.com/docs/powervs-vpc?topic=powervs-vpc-powervs-automation-planning)
*  Verify that correct input parameters are provided as described in the [readme file](https://github.com/terraform-ibm-modules/terraform-ibm-powervs-sap/blob/main/examples/ibm-catalog/deployable-architectures/sap-ready-to-go/README.md)



If you still cannot solve your issue, open a case in the IBM Cloud support center.
The following example shows a transfer that uses all of the configurable parameters:

{
"generic": [
{
"response_type": "connect_to_agent",
"transfer_info": {
"target": {
"service_desk": {
"sip": {
"uri": "sip:user\@domain.com",
"transfer_headers":
{
"name": "Customer-Header1",
"value": "Some-Custom-Info"
},
{
"name": "User-to-User",
"value": "XXXXXX"
}
],
"transfer_headers_send_method": "refer_to_header"
}
}
}
},
"agent_available": {
"message": "I'll transfer you to an agent"
},
"agent_unavailable": {
"message": "Sorry, I could not find an agent."
},
"message_to_human_agent": "The caller needs help resetting their password"
}
]
}
Show more

The connect_to_agent response type supports the following phone-specific properties.



 Parameter Default Description 

 service_desk.sip.uri N/A The SIP or telephone URI to transfer the call to, such as sip:12345556789@myhost.com or tel:+18883334444. Optional when using the hangup method. 
 service_desk.sip.transfer_method refer Determines how to transfer the call:<br><br><br><br> * refer: The call is transferred by sending a SIP REFER request. This is the default value.<br> * hangup: The call is transferred by sending a SIP BYE request.<br><br><br> 
 service_desk.sip.transfer_target_header Transfer-Target The SIP header that contains the transfer target when a BYE request is used for transferring the call.
If it still doesn't match, get in touch with us by calling 1-866-325-0045 and choosing the third option, or by opening a [support case](https://cloud.ibm.com/unifiedsupport/supportcenter).





 Why can't I manage my invoices? 

You might not have the correct permissions. Ask your account owner to add you to the View account summary access group. For more information, see [Managing migrated SoftLayer account permissions](https://cloud.ibm.com/docs/account?topic=account-migrated_permissions).





 How can I download my invoice? 

To download your invoice, go to Manage > Billing and usage, and select Invoices. Then, click the Download icon ![Download icon](https://cloud.ibm.com/docs-content/v1/content/9713d864488177dc6b273b53b7f2383a81f10bc1/icons/download.svg) and choose an invoice format. You can download an invoice as a simplified PDF, a detailed PDF, or as an excel spreadsheet. In some cases, you are redirected to the [IBM Invoices website](https://www.ibm.com/invoices) where you can download your invoices. From the Invoices page, click the Actions icon ![Actions icon](https://cloud.ibm.com/docs-content/v1/content/9713d864488177dc6b273b53b7f2383a81f10bc1/icons/action-menu-icon.svg) and select the invoice format. You can download an invoice as a simplified PDF, a detailed PDF, or as an excel spreadsheet.





 Is paperless invoicing available? 

Yes, you can switch to paperless invoices by submitting a request on the [IBM Customer Support site](https://www.ibm.com/support/customer/zz/en/selectcountrylang.html).
All failed events contain the message field with detailed description of the problem.



 Lifecycle action on a key with registrations did not complete 

The responseData.reasonForFailure and responseData.resourceCRN fields contain information about why the action wasn't able to be completed.

If the event has a reason.reasonCode of 409, the action cannot be completed due to the adopting service's key state conflicting with the key state that Hyper Protect Crypto Services has.

If the event has a reason.reasonCode of 408, the action cannot be completed because Hyper Protect Crypto Services was not notified that all appropriate actions were taken within 4 hours of the action request.





 Unable to perform Trusted Key Entry actions 

Failed TKE events have an outcome of failure. The reason.reasonType and reason.reasonForFailure fields contain information about why the action wasn't able to be completed.

If the event has a reason.reasonCode of 400, the action cannot be completed because the operation to the crypto units is not supported or is not valid. Check whether the TKE command that you use is valid by referring to the [TKE CLI reference](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-cli-plugin-hpcs-cli-plugintke-cli-plugin).

If the event has a reason.reasonCode of 401 or 403, the action cannot be completed because your access token is not valid or does not have the necessary permissions to access this instance. [Refresh your access token](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-retrieve-access-token) and check whether you have [appropriate permissions](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-uko-manage-access) to perform the corresponding actions.

If the event has a reason.reasonCode of 500, check out the value of reason.reasonForFailure to identify the reasons of failure and the corresponding actions that you need to take.







 Event severity
Follow step three of the [private data topic](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-console-smart-contracts-v2ibp-console-smart-contracts-v2-private-data) in the Deploy a smart contract tutorial to configure your anchor peers.





 Why are the transactions I submit from VS Code failing with an endorsement failure? 

 What’s happening 

My smart contract endorsement proposals from my peer are failing from my client application with the endorsement error error: [Channel.js]: Channel:<channel_name> received discovery error:failed constructing descriptor for chaincodes:<name:"chaincode-name"> or [ERROR] Error submitting transaction: No endorsement plan available for {"chaincodes":[{"name":"MyAssetContract"}]}

Also in the endorsing peer logs I can see the error:

UTC [discovery] chaincodeQuery -> ERRO 23c Failed constructing descriptor for chaincode chaincodes:<name:"chaincode-name">,: cannot satisfy any principal combination

 Why it’s happening 

This error occurs when the peer's enroll id type does not match the smart contract endorsement policy that was configured when the smart contract was instantiated on the channel.

 How to fix it 

The only way to resolve this error is to delete the peer and create a new one with an enroll id that has the correct type peer. You can use the enroll id and secret from an existing user of type peer from the peer's CA or register a new user with type peer. Follow the instructions in the [Build a network tutorial](https://cloud.ibm.com/docs/blockchain?topic=blockchain-ibp-console-build-networkibp-console-build-network-create-peer-org1) to create a new peer identity with the correct type and peer.





 Why is my peer unable to communicate with my ordering node? 

 What’s happening 

A peer node has a timeout or connection refused error when trying to communicate with the orderer.

 Why it’s happening