vania-janet/multiturn-rag-retrieval-data huggingface dataset:
However, on rare occasions, IBM Support might assist proactively and without a client–written support ticket to prevent future issues. This access is through the IBM Cloud internal support network and is documented through a support ticket that is opened by IBM Support and continuously monitored by IBM Cloud SOC. At no time will IBM Support modify the instance configuration without prior consent from the client. Access is to the VMware management components and the IBM Cloud management components and never to the client virtual machines or applications.





 Proactive support 



 Proactive support for initial provisioning 



* During the initial ordering and provisioning of an instance or service, IBM Support can access client instances and information without prior notification of the client to ensure that orders are properly fulfilled.
* IBM Support actively monitors instance lifecycle operations such as adding new hosts, in addition to the ordering, provisioning, and installation processes.
* To fix issues that have arisen or might arise in the future, IBM Support might take a number of actions. These actions include, but are not limited to, reviewing client order details, restarting automation jobs, performing operating system reload operations, or opening IBM Cloud tickets by using the provided client IBM Cloud user ID and API key.







 Proactive support for steady-state operations 



* On rare occasions, IBM Support might require access to client instances during steady-state operations to proactively troubleshoot an instance issue or to verify function of provisioned services or components.
* This access is through the IBM Cloud internal support network. IBM Support will not modify instance configuration without prior consent from the client.
* Access is to the VMware management components or to the IBM Cloud management components and never to the client virtual machines or applications.







 Support tickets 



* vCenter Server environments are not actively monitored by IBM, and IBM Support will not enter the VMware management layer under normal operations without a client–written support ticket.
* When a client opens a support ticket for an instance, service, or provisioning issue, the ticket is quickly assigned to the appropriate IBM Support team, who will be the primary party responsible for resolving the issue.
* Due to the level of specialization that is required to maintain superior technical expertise at the team level, it is sometimes necessary to involve more than one support team in resolving a particular software problem.
European Union support 

IBM Cloud Object Storage has additional controls in place in the European Union (EU) to ensure access to your object storage resources is restricted and controlled by the IBM Cloud support team in the EU region. Review [Enabling the EU Supported setting](https://cloud.ibm.com/docs/account?topic=account-eu-supported) for information on how to enable the setting for your IBM Cloud account. For information on the support process, visit [Requesting support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatareusupported) for resources in the European Union.

If you enable EU Supported setting for your IBM Cloud account, ensure that IBM Cloud Object Storage resources (buckets) are created in the EU region. For more information, visit [Endpoints and Storage locations](https://cloud.ibm.com/docs/cloud-object-storage?topic=cloud-object-storage-endpoints).
Users that are added to the distribution list are notified about any event that's affecting the account. For more information, see [Adding users to a distribution list](https://cloud.ibm.com/docs/account?topic=account-email-prefsadding-users-to-a-distribution-list)

CLI support for catalog filtering in IBM Cloud enterprises
: You can now use the following commands to set and manage filters in accounts within an enterprise hierarchy:



* ibmcloud catalog filter get
* ibmcloud catalog filter create
* ibmcloud catalog filter offering
* ibmcloud catalog filter delete



Each command operates the same at the enterprise level by default. You can also apply the commands to specific account groups in an enterprise. For more information, see the [Catalogs management CLI plug-in](https://cloud.ibm.com/docs/cli?topic=cli-manage-catalogs-plugin).

Professional services are available in the IBM Cloud catalog
: We now offer professional services that aim to help guide you in transforming your business. This strategy combines expertise, tools, and methodologies to develop cloud strategies and implementation plans that align with your business goals.

To explore what's available, go to the [catalog](https://cloud.ibm.com/catalog), and click Professional services.

Catalog management SDKs
: Four new Software Development Kits (SDKs) for the catalog management service, which includes private catalogs and software products, are now available.



* The IBM Cloud Platform Services Java SDK
* The IBM Cloud Platform Services Node.js SDK
* The IBM Cloud Platform Services Python SDK
* The IBM Cloud Platform Services Go SDK



For more information, see the [Catalog Management API reference](https://cloud.ibm.com/apidocs/resource-catalog/private-catalog).

OVA images are available in the IBM Cloud catalog
: With the deployment power of the IBM Cloud Schematics service, support for third-party OVA images targeting VMware vCenter Server deployments is now available.
In the IBM Cloud, you can configure your account for EU support and for HIPAA support:



* You might choose to enable the EU Supported setting, for example, if you use resources to process personal data for European citizens. For more information, see [Set on the EU-Supported flag in your account](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedbill_eusupported).
* You might choose to enable the HIPAA Supported setting if you plan to include Protected Health Information (PHI) in HIPAA-enabled services. For more information, see [Set on the HIPAA flag in your account](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedenabling-hipaa).



Notice that only the account owner can enable the account to be EU supported and HIPAA supported.



 HIPAA 

If you're the account owner, you can enable your IBM Cloud® account to be HIPAA supported. For example, you might choose to enable the HIPAA Supported setting if you plan to include Protected Health Information (PHI) in HIPAA-enabled services.

The US Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act define standards for handling electronic healthcare transactions and information. If you or your company is a covered entity as defined by HIPAA, you must enable the HIPAA supported setting if you run sensitive workloads that are regulated under HIPAA and the HITECH Act. Learn more about IBM Cloud compliance in [Compliance on the IBM Cloud](https://www.ibm.com/cloud/compliance).

When you configure your account to be HIPAA enabled, consider the following information:



* You can filter on HIPAA Enabled services in the catalog. Accounts that enable the HIPAA Supported setting still have access to the full catalog of services.
* You indicate to IBM that your account stores protected health information (PHI).
* You digitally accept the IBM Business Associate Addendum (BAA) for covered entities.



Enable this setting only if you or your company is a covered entity as defined by HIPAA.
Using the Support Center 

If you experience problems with IBM Cloud®, you have several options to get help with determining the cause of the problem and finding a solution. If you're logged in, you can go directly to the [Support center](https://cloud.ibm.com/unifiedsupport/supportcenter) to review your product topics and featured FAQs, open or manage a support case, or search community content. If you can't log in to your account, start a chat by going to the [IBM Cloud Support](https://www.ibm.com/cloud/support) page and clicking Let's talk. Or you can complete the [Create an Account, Login, or Billing Request form](https://watson.service-now.com/x_ibmwc_open_case_app.do!/create).

As a classic infrastructure user, you might be familiar with support tickets. Tickets are now called cases in IBM Cloud.

Three different types of support plan are offered. For more information, see [Basic, Advanced, and Premium Support plans](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans). You can change your current support plan at any time by contacting a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative.

IBM periodically sends surveys to IBM Cloud customers to get feedback on recent experiences with customer support. The survey focuses on the support quality and the overall experience. IBM management reviews the survey results to improve the support experience.



 Getting support 

To access the Support Center, click the Help icon ![Help icon](https://cloud.ibm.com/docs-content/v1/content/9147bc2ffd9bafd03e4559b378e714fac17a4977/icons/help.svg) > Support center from the IBM Cloud console menu bar.

Review your product topics to get a quick overview of the IBM Cloud documentation that offers common tasks based on what is provisioned on your account. You can search to view topics based on specific products.
Viewing suspend billing feature 

From your Device List, you can see what virtual server instances are using the suspend billing feature. Use the following steps to see which of your devices support suspend billing.

Your virtual server instances must be configured with the following settings to support the suspend billing feature.



* Hourly SAN
* A public profile from one of the following families



* Balanced
* Compute
* Memory
* Variable compute







 Before you begin 

First, go to the device menu and make sure that you have the correct account permissions to complete the task.



* Go to your console's device menu. For more information, see [Navigating to devices](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-navigating-devices).
* Make sure that you have any necessary account permissions and device access. Only the account owner, or a user with the Manage Users classic infrastructure permission, can adjust the permissions.



For more information about permissions, see [Classic infrastructure permissions](https://cloud.ibm.com/docs/account?topic=account-infrapermission) and [Managing device access](https://cloud.ibm.com/docs/virtual-servers?topic=virtual-servers-managing-device-access).





 Viewing the suspend billing feature 

To determine whether your virtual server instance supports the suspend billing feature, use the following steps:



1. From the Devices menu, select Device List.
2. From the Device List, click the name of your virtual server instance.
3. In the Instance details section, you can view whether your virtual server instance supports the suspend billing feature.





Table 1. Suspend billing details

 Field Value 

 Suspended billing: Enabled on Power Off Feature is supported. 
 Suspended billing: Unavailable Feature is not supported. 







 Viewing the suspend billing feature through the IBM Cloud® API 

The following command is an example request of verifying whether your virtual server instance supports the suspend billing feature through the IBM Cloud® API.

The following JSON request and response is a generic example.
If you want to upgrade your support plan, contact a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative. For more information on the different support plans, see [Basic, Advanced, and Premium Support plans](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans).





 Why can't I see my support cases? 

To access your support cases, from the IBM Cloud console menu bar, click the Help icon ![Help icon](https://cloud.ibm.com/docs-content/v1/content/9147bc2ffd9bafd03e4559b378e714fac17a4977/icons/help.svg) > Support center, and click Manage cases. If you're unable to view your cases, try clicking View classic infrastructure cases.

If you still can't view them, you might not have the required permission. Ask your account owner to add you to the support case access group. For more information, see [SoftLayer account permissions](https://cloud.ibm.com/docs/account?topic=account-migrated_permissions).





 How do I get support for non-IBM Cloud products? 

Some cloud-based IBM products are not offered in IBM Cloud. These products, such as [Aspera on Cloud](https://www.ibm.com/cloud/aspera), are offered by IBM but aren't supported by the IBM Cloud platform. For support for these products, go to [IBM Support](https://www.ibm.com/support/home/).

Support for third-party services is provided by the service provider.





 Does IBM Cloud provide support for resources available through the IBM SkillsBuild Software Downloads? 

The [IBM SkillsBuild Software Downloads](https://www.ibm.com/academic/home) is an IBM corporate program that provides access to the IBM Cloud Platform for faculty, students, and researchers at accredited academic institutions.
Enterprise account architecture 

This document captures a generalized recommendation for how large customers should configure and govern IBM Cloud at scale.

  How it works 

Volumetric Analysis: How basic account structure scales to required number of applications.

Zoom

![Reference Architecture](https://cloud.ibm.com/docs-content/v1/content/enterprise-account-architecture/images/volume.svg)

Volumetric analysis diagram

  Watch and learn 

Learn about enterprise accounts.

  Expand your skills 

[IBM Cloud Professional Architect Gain the skills and knowledge required to begin a career as an IBM Cloud Professional Architect.](https://www.ibm.com/training/path/ibmcloudprofessionalarchitect)[IBM Cloud Advanced Architect Concepts This badge earner has gained in-depth knowledge of scaling servers and databases, implementing application architecture, using compute options in solutions, designing environments for multicloud deployments, designing resilient solutions and applications, designing for RTO and RPO, disaster recovery, and designing highly available cloud solutions.](https://www.ibm.com/training/badge/ibm-cloud-advanced-architect-concepts)[Getting Started with Cloud for the Enterprise This badge earner has demonstrated knowledge and understanding of the foundations of cloud for the enterprise including: Consumer applications, Enterprise adoption, Delivery models and Industry Cloud Adoption.](https://www.ibm.com/training/badge/getting-started-with-cloud-for-the-enterprise.2)
curl --tlsv1.2 "https://<IPaddress>/dbapi/v3/users" -H "Authorization: Bearer <access_token>" -H "accept: application/json" -H "Content-Type: application/json" -d "{"id":"<userid2>","ibmid":"<userid2>@<email_address_domain>","role":"bluadmin","locked":"no","iam":true}"
.
.
.



For more details about your service's API, see: [Db2 on Cloud REST API](https://cloud.ibm.com/apidocs/db2-on-cloud).





 IBMid federation 

To use your own identity provider such as LDAP, you must first federate your LDAP server with IBMid. For instructions about federating your LDAP server with IBMid, see: [IBMid Enterprise Federation Adoption Guide](https://ibm.ent.box.com/notes/78040808400?v=IBMid-Federation-Guide). After IBMid federation is completed and the allowed users are added to the database service instance by the database administrator, these users can log in to the console with their company user ID and password. Alternatively, these users can use an access token or API key that represents their user ID to connect to the database service instance through one of the supported database client interfaces.





 Restrictions 

The following restrictions are with regard to IAM authentication:



* IAM authentication for a Db2 client that is connecting to a Db2 server is only supported over an SSL connection.
* IBMid federation is supported to allow custom user management portal or server to be used for authentication. Such support does not include any group federation. Currently, AppID support is not provided although this support will be added in the future.
* IAM authentication for database federation is not supported.
* Running IDA and user-defined extension (UDX) commands through CLPPlus are not supported.
* Type 2 JDBC Driver is not supported.
In some cases, IBM support might be able to assist with some administrative functions that span both IaaS and PaaS.





 Multifactor authentication 

You can require multifactor authentication (MFA) for every user in the account or just users with non-federated IDs who do not use SSO. All users with an IBMid use a time-based one-time passcode (TOTP) MFA factor, and any users with a different type of ID must be enabled to use the TOTP, security questions, or external authentication factor separately. For more information, see [Types of multifactor authentication](https://cloud.ibm.com/docs/account?topic=account-types).





 Service to service authorizations 

In a scenario that you need to provide one service access to another, you can create a policy by using a service to service authorization. For more information, see [Using authorizations to grant access between services](https://cloud.ibm.com/docs/account?topic=account-serviceauth).





 Related access management controls 

IAM is the foundation for identity and access management in IBM Cloud, but you can extend your security strategy by building on IAM access controls with context-based restriction. These restrictions work with traditional IAM policies, which are based on identity, to provide an extra layer of protection. For more information, see [What are context-based restrictions?](https://cloud.ibm.com/docs/account?topic=account-context-restrictions-whatis).







 How do I use IBM Cloud IAM? 

You can access and use IBM Cloud IAM through the Access (IAM) UI, CLI, or API.



* To access IBM Cloud IAM by using the console, go to Manage > Access (IAM).
* Go to [Managing IAM access, API keys, service IDs, and access groups](https://cloud.ibm.com/docs/cli?topic=cli-ibmcloud_commands_iam) to review the available CLI commands.
* Go to the following API docs to review the available APIs:
For the IBM Cloud platform, only services that are hosted in the Germany region with the EU Supported option can be supported by a team that is physically located in Europe.

Setting the EU Supported option for your account applies to all future tickets that you open for issues on any service or data center that is hosted in the EU region. Any tickets that you opened prior to setting this option are not affected. If you set this option and you add resources outside of an EU data center or the Germany region, issues for those resources are not necessarily handled by a support team in Europe.

For more information about setting up your account to be EU supported, see [Enabling the EU supported option](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedeu-hipaa-supported).



 Data rights requests 

A data rights (DR) request to IBM covers two main areas:



* Copy of customer data: Deletion, correction, or access to customer data to help fulfill the rights of a data subject, as provided under legislation such as General Data Protection Regulation (GDPR).
* Copy of audit log: Access to audit log data by a data controller or owner for the offering that the controller is using.



Requesters are responsible for ensuring that they are authorized to request data on behalf of their organization.







 Requesting support for resources outside the European Union 

You can use this process to request support for IBM Cloud Watson resources outside of the EU.





 Opening a support request 

To meet a legislative requirement such as the GDPR, or for any of the following request types, submit a Subject Access Request (SAR) through the IBM Cloud Service Portal. The process applies to resources created both inside or outside the European Union.

Types of Subject Access Requests



* Copy of customer data request
* Copy of audit log Request
* Dedicated account data delete request (Visual Recognition only)



Follow these steps to create a SAR.



1. Log in to the [IBM Cloud Service Portal](https://watson.service-now.com/wcp?id=csp_homepage). You need a IBM Cloud account.
2. Click Create a Case.
3. Enter the Watson services that are affected by the request.
Enterprise account architecture 

Large enterprises that allow an account structure, cross account networking, resource deployment, and billing to develop organically run the risk of encountering governance, scaling, security, and accounting issues. This document provides a recommendation for how to address these concerns across accounts so that a robust, compliant, and scalable solution can be achieved.

This recommendation extends and compliments the account and resource level guidance that is found in the [IBM Cloud Framework for Financial Services](https://cloud.ibm.com/docs/framework-financial-services?topic=framework-financial-services-about) and other IBM Cloud best practices such as:



*  [Cloud best practices for IT executives](https://www.ibm.com/downloads/cas/NYWPPW6K)
*  [Best practices for setting up an enterprise](https://cloud.ibm.com/docs/secure-enterprise?topic=secure-enterprise-enterprise-best-practices)
*  [Best practices for organizing resources and assigning access](https://cloud.ibm.com/docs/account?topic=account-account_setup)
*  [Best practices for organizing users, teams, and applications](https://cloud.ibm.com/docs/solution-tutorials?topic=solution-tutorials-users-teams-applications)
*  [Best practices for working with Security and Compliance Center](https://cloud.ibm.com/docs/security-compliance?topic=security-compliance-best-practices)
*  [Best practices for billing and usage](https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-best-practices)
*  [Advanced networking for IBM Cloud VPC](https://www.ibm.com/cloud/architecture/content/course/advanced-networking-for-vpc)
...locate an account administrator because admin access is required [Locating an IAM account administrator](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-iam_verify_permissions) 
 ...convert to a VRF account [Converting to virtual routing and forwarding](https://cloud.ibm.com/docs/direct-link?topic=direct-link-what-happens-during-the-account-conversion-process) 
 ...enable service endpoints [Enabling service endpoints](https://cloud.ibm.com/docs/account?topic=account-vrf-service-endpointservice-endpoint). <br>You can then connect to certain services over the IBM Cloud® private network rather than the public network. 
 ...verify account permissions [Permissions for the IBM Cloud infrastructure account](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-signing_required_accountssigning_required_accounts-infra-permissions) 







 Results 



* The IBM Cloud infrastructure credentials are stored in the VMware Solutions console after the first order. Future orders use the stored credentials by default.
* After you complete the instructions, they are no longer displayed next time that you are on the ordering page. You can update the credentials on the Settings page later on.
* If the API key for your IBM Cloud infrastructure account changes, you must update it on the Settings page in the VMware Solutions console.







 Related links 



* [Managing user accounts and settings](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-useraccount)
* [FAQ](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-faq-vmwaresolutions)
* [Ordering vCenter Server instances](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-vc_orderinginstance-req)