vania-janet/multiturn-rag-retrieval-data huggingface dataset:
For more information, contact [IBM Sales](https://www.ibm.com/contact/us/en/).
* Where can I find help for a problem that I'm having?

For information about posting questions on a forum or opening a support ticket, see:



* [Opening tickets](https://cloud.ibm.com/docs/netezza?topic=netezza-tickets&interface=ui)
* [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter)
* [IBM Cloud® support forum](https://www.ibm.com/mysupport/s/forumshome?language=en_US)
* [IBM Hybrid Data Management Community](https://community.ibm.com/community/user/hybriddatamanagement/home)





Blockchain IBM Blockchain Platform



* What is the value of using IBM Blockchain Platform over native Hyperledger Fabric?

Hyperledger Fabric is a powerful, versatile, pluggable, open source, distributed ledger technology capable of addressing a wide variety of use cases across many industries. IBM Blockchain Platform is IBM's commercial distribution of Hyperledger Fabric. A key benefit of the platform is that IBM tests the open source code for security vulnerabilities daily and provides 24x7x365 support with SLAs appropriate for production environments. The platform is the commercial distribution of Hyperledger Fabric and includes integrated tools that provide end to end features for developers and network operators to develop, test, operate, monitor, and govern Fabric components by using an intuitive console UI.
Concerned about how this change will impact your automation? To avoid any disruption to on-going workflows, you need to check your scripts:



* To accept invitations in the CLI, existing members of IBM Cloud® must use the [ibmcloud login](https://cloud.ibm.com/docs/cli?topic=cli-ibmcloud_cliaccept-invitation-to-join-a-new-account-) command. They need to target the account that they are invited to join and use the new --accept flag.



As an account administrator, you may want to remind your users to accept these invitations upon initial change of this behavior.







 March 2021 



 31 March 2021 

Support for third-party Operators deployed on Red Hat OpenShift on IBM Cloud
: Third-party providers can now offer Operators in IBM Cloud. This capability is supported by the beta release of IBM Cloud Partner Center and our previously general availability release of private catalog capabilities. For more information, see [Onboarding a Node-Red Operator](https://cloud.ibm.com/docs/third-party?topic=third-party-operator-define).

New catalog filter for Financial Services Validated services
: You can now search the IBM Cloud catalog for services that are designated as Financial Services Validated. Services with this designation leverage the industry’s highest levels of encryption certification, provide preventive and compensatory controls for financial services regulatory workloads, multi-architecture support and proactive, and automated security. See [What is IBM Cloud for Financial Services?](https://cloud.ibm.com/docs/overview?topic=overview-what-is-fscloud) for more information.





 26 March 2021 

IBM Cloud Code Engine is supported as an app deployment type
: IBM Cloud® Code Engine is now supported as an application deployment type when you use a starter kit in the IBM Cloud console. For more information, see the [Creating apps tutorial](https://cloud.ibm.com/docs/apps?topic=apps-tutorial-starterkit).
Also, make sure you have [appropriate access](https://cloud.ibm.com/docs/account?topic=account-iamfaqiam-access). If the error occurs again, follow the [troubleshooting steps for console pages that don’t load](https://cloud.ibm.com/docs/account?topic=account-ts_err). If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0086E 

Message: The '{0}' container didn't start.

The container might be temporarily out of service.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0087E 

Message: The '{0}' container didn't stop.

The container might be temporarily out of service.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0088E 

Message: The '{0}' container didn't restart.

The container might be temporarily out of service.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0089E
For more information, see [Enabling EU support for your account](https://cloud.ibm.com/docs/account?topic=account-eu-supported).





 HIPAA support for your account 

The US Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act define standards for handling electronic healthcare transactions and information. If you or your company is a covered entity as defined by HIPAA, you must enable the HIPAA Supported setting if you run sensitive workloads that are regulated under HIPAA and the HITECH Act. By using this setting, you can filter on HIPAA Enabled services in the catalog, indicate to IBM that your account stores protected health information (PHI), and digitally accept the IBM Business Associate Addendum for covered entities. For more information, see [Enabling HIPAA support for your account](https://cloud.ibm.com/docs/account?topic=account-enabling-hipaa).
See [Modify PVM Instance](https://cloud.ibm.com/apidocs/power-cloudpcloud-pvminstances-put) API for more details.
* Does IBM provide maintenance for the AIX, IBM i or Linux operating systems?

No. It is the customer's responsibility to maintain, update, and manage the AIX, IBM i or Linux operating system.
* How does licensing work for the AIX, IBM i, or Linux operating systems?

The license for the AIX and IBM i operating systems is part of the overall cost for the workspace. You cannot use an existing license that you already purchased. Refer to the AIX section to learn how to [create an AIX VM](https://cloud.ibm.com/docs/power-iaas?topic=power-iaas-create-vm).

You can use the movable IBM i (IBM i MOL) to move your existing on premises entitlements to Power Systems Virtual Server. Contact support to know more about the IBM i MOL, see [Getting help and support](https://cloud.ibm.com/docs/power-iaas?topic=power-iaas-getting-help-and-support).

Power Systems Virtual Server supports multiple levels of RHEL and SLES. You can either use IBM provided stock Linux images with IBM Full Linux Subscription or bring your own custom Linux image with vendor-provided subscription.

See the [various versions of OSs](https://cloud.ibm.com/docs/power-iaas?topic=power-iaas-power-iaas-faqsos-versions) that Power Systems Virtual Server supports.
* How does third-party licensing work?

Clients are responsible for third-party licensing.
* What are the hardware specifications?

For more information, see [Hardware specifications](https://cloud.ibm.com/docs/power-iaas?topic=power-iaas-about-virtual-serverhardware-specifications).
* Do Power Systems Virtual Servers run in a multi-tenant environment?

Yes, Power Systems Virtual Server run in a multi-tenant environment.
* Are there bare-metal options?
Profile validation for the IBM-provided stock images and the IBM Hyper Protect Container Runtime occurs in the RIAS layer. Any profile mismatch results in an error message that is similar to the following example.

FAILED
Response HTTP Status Code: 400
Error code: bad_field
Error message: Image OS IBM Hyper Protect is not supported by the instance profile <profile_name>
Error target name: profile, type: field
6. List the available stock images, custom images, or images that are shared with your account from a private catalog for creating your instance. If you are creating an instance from an existing boot volume, skip this step.



* To list all available stock or custom images, run the following command.

ibmcloud is images

For this example, you see a response that is similar to the following output.

ID Name Status Arch OS name OS version File size(GB)
Visibility Owner type Encryption Resource group Catalog Offering
r134-24d856e2-6aec-41c2-8f36-5a8a3766f0d6 ibm-centos-7-9-minimal-amd64-9 available amd64 centos-7-amd64 7.x - Minimal Install 1 public provider none Default -
r134-9768bb7f-c75d-4408-ba34-61015632f907 ibm-debian-10-13-minimal-amd64-2 available amd64 debian-10-amd64 10.x Buster/Stable 1 public provider none Default -
r134-f83ce520-00b5-40c5-9938-a5c82a273f91 ibm-debian-11-3-minimal-amd64-4 available amd64 debian-11-amd64 11.x Bullseye/Stable 1

For a full list of command options, see [ibmcloud is images](https://cloud.ibm.com/docs/vpc?topic=vpc-vpc-referenceimages-list).

Deprecated images do not include the most current support.
: Account owners or users with Cloud Shell administrator access can enable or disable Cloud Shell features for an account. The available features in this release are File upload and download and Web preview. The feature settings apply only to the enabled Cloud Shell locations. For more information, see [Enabling or disabling Cloud Shell features for an account](https://cloud.ibm.com/docs/account?topic=account-shell-settingsshell-features-enable).
: An account administrator can grant specific users access to Cloud Shell and its features, even if Cloud Shell settings are disabled at the account level. For more information, see [Assigning access to Cloud Shell and its features at a user level](https://cloud.ibm.com/docs/account?topic=account-shell-settingsshell-access-user).
: The following new service roles are available:



* Cloud Operator
* Cloud Developer
* File Manager



For more information, see [IAM roles and actions](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsibm-cloud-shell).
: IBM Cloud Shell now uses a Red Hat™ Linux™ bash shell instead of a x86-64 Ubuntu Linux™ bash shell.

For a complete list of changes, see the [Cloud Shell release notes](https://cloud.ibm.com/docs/cloud-shell?topic=cloud-shell-release-notes-image).





 17 December 2020 

IBM Cloud CLI Version 1.3.0 is now available
: The 1.3.0 release of the IBM Cloud CLI includes:



* Initial support of private endpoints in two regions: us-east and us-south.
* Anonymous usage statistics are no longer collected for those that had previously opted in to usage statistics collection. The --usage-stats-collect flag is removed from the config command.
* Improved performance of several commands involving resource groups.
* New command to toggle the Intelligent Platform Management Interface (IPMI) on and off: sl hardware toggle-ipmi.
* The add --output flag is added to the resource service-key-create command.
* On rare occasions, IBM Support might require access to client instances during steady-state operations to proactively troubleshoot an instance issue or to verify function of provisioned services or components.
* This access is through the IBM Cloud internal support network. At no time will IBM Support modify instance configuration without prior consent from the client.
* Access is to the VMware management components and to the IBM Cloud management components and never to the client's virtual machines or applications.







 Support tickets 



* vCenter Server environments are not actively monitored by IBM, and IBM Support does not enter the VMware management layer under normal operations without a client–written support ticket.
* When a client opens a support ticket for an instance, service, or provisioning issue, the ticket is quickly assigned to the appropriate IBM Support team, who is the primary party responsible for resolving the issue.
* Due to the level of specialization that is required to maintain superior technical expertise at the team level, it is sometimes necessary to involve more than one support team in resolving a particular software problem. This is easily handled, as our support teams are all networked together and work as one to resolve whatever problems or issues arise.
* To investigate the issue, IBM might need to access information on your system relative to the failure or might need to re-create the failure to get more information.
* A client–generated support ticket serves as acknowledgment that IBM Support can access the VMware management layer for investigation, debugging, and triage. If maintenance outage or changes to the environment are required, IBM Support requests extra-documented confirmation from the client through tickets as part of our change management process.
* For more information about support tickets, see [IBM Support Guide](https://www-01.ibm.com/support/docview.wss?uid=ibm10733923) and follow the steps in [Contacting IBM Support](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-trbl_support).









 Client responsibilities 



* While we commend clients that take steps to make their environments more secure, it must be noted that some practices might have adverse effects on the effectiveness of VMware Solutions.
FAQs for IBM Cloud for Financial Services 

Answers to common questions about IBM Cloud for Financial Services and the IBM Cloud Framework for Financial Services.



 What are the supported reference architectures for the IBM Cloud for Financial Services? 

See [references architectures](https://cloud.ibm.com/docs/framework-financial-services?topic=framework-financial-services-reference-architecture-overview).





 What is a consumer and what is an application provider? 

We refer to the entity that uses (consumes) the application as the consumer and the entity that deploys (provides) the application as the application provider. This documentation generally assumes that you are a an application provider.

The application provider and consumer might be the same when the organization providing the application also consumes it (for example, a financial institution deploys an application for internal use by others in their company). Or, they can be different when a third-party ISV provides an application for a financial institution to use.

Application providers who are within financial institutions are not beholden to the IBM Cloud Framework for Financial Services control requirements.





 What does it mean for a service to be IBM Cloud for Financial Services Validated? 

IBM Cloud for Financial Services Validated designates that an IBM Cloud service or ecosystem partner service has evidenced compliance to the controls of the IBM Cloud Framework for Financial Services and can be used to build solutions that might themselves be validated.





 Should I only use IBM or third-party managed services that are IBM Cloud for Financial Services Validated? 

Generally speaking, you should strive to use only services which are Financial Services Validated in your solutions. However, depending on your circumstance there may be exceptions. See the best practice [Use only services that are IBM Cloud for Financial Services Validated](https://cloud.ibm.com/docs/framework-financial-services?topic=framework-financial-services-best-practicesbest-practices-financial-services-validated-services) for more details and potential exceptions.





 What if I don't want to use managed services, but I want to install and manage my own software? 

Self-installed (or "bring your own") software from third parties is permitted without special approval. Examples include databases, logging stacks, web application firewalls, and so on.
You can specify that you want EU support for your account if the following criteria are true:



* The EU Supported setting is enabled for your account by the primary user or account owner. For more information, see [Enabling the EU Supported setting](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedbill_eusupported).
* Your resources are in the appropriate European data center. For more information, see [Data centers](https://cloud.ibm.com/docs/overview?topic=overview-locationsdata-centers).
* You select the EU supported case level when you open the case.



IBM Cloud offerings hosted in the Frankfurt location must be supported by a team that is physically located in Europe.

Enabling the EU Support setting for your account applies to all future cases that you open for issues on any service or data center that is hosted in the EU region. However, if you add resources outside of an EU location, issues for those resources are not necessarily handled by a support team in Europe. Any cases that are opened before you enable the EU Supported setting aren not affected.







 SAP ONE Support 

You can also continue to create tickets through SAP Support that are related to your IBM Cloud IaaS and SAP products. For more information, see [SAP Support](https://support.sap.com/en/index.html) and [SAP Note 2414820 - SAP on IBM Cloud: Support prerequisites](https://launchpad.support.sap.com//notes/2414820).

The [SAP ONE Support Launchpad](https://launchpad.support.sap.com) provides access to task-driven support resources from SAP, available with live web chat or incidnt tickets, and the following features:



* Knowledge Base for SAP Notes
* Incidents for connection with SAP Product Support teams
* Software Downloads
* Systems, Installations and License Keys



[Full information on SAP Support](https://support.sap.com/en/my-support.html) provides additional details, including guidance on how to use the SAP ONE Support Launchpad.



 SAP ONE Support process for IBM Power
* [IBM Cloud Flow Logs for VPC](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsibm-cloud-flow-logs-for-vpc)
* [Load Balancer for VPC](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsload-balancer-for-vpc)
* [Network ACL](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsnetwork-acl)
* [Public Gateway](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionspublic-gateway)
* [Security Group for VPC](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionssecurity-group-for-vpc)
* [Subnet](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionssubnet)
* [Virtual Private Cloud](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsvirtual-private-cloud)
* [Virtual Private Endpoint for VPC](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsvirtual-private-endpoint-for-vpc)
* [VPN for VPC](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsvpn-for-vpc)
* [VPN Server for VPC](https://cloud.ibm.com/docs/account?topic=account-iam-service-roles-actionsvpn-server-for-vpc)







 Compute IAM roles and actions
Migrating pre-V2.5 vCenter Server instances to IBM Cloud accounts 

VMware vCenter Server® instances that are deployed in V2.5 and later releases in your IBM Cloud® account are automatically added to your account and are managed by IBM Cloud Identity and Access Management (IAM).

For instances that were deployed in V2.4 and earlier releases, you can migrate them to specified IBM Cloud accounts for IAM-enabled user management.



 Before you begin 

Ensure that the IBM Cloud account that you want to migrate the instance to is not an IaaS-only account. An IaaS-only account is an IBM Cloud infrastructure account that is not linked to an IBM Cloud account.

For more information about how to link your Iaas-only account to your PaaS account, see [Linking your IaaS and PaaS accounts](https://www.ibm.com/cloud/blog/follow-steps-link-iaas-paas-accounts).





 Procedure to migrate pre-V2.5 vCenter Server instances to IBM Cloud accounts 



1. In the IBM Cloud for VMware Solutions console, click Resources > vCenter Server from the left navigation pane.
2. From the console banner, click the Avatar icon ![Avatar icon](https://cloud.ibm.com/docs-content/v1/content/5bdb37c0149145723c5437e8176651928565e722/icons/i-avatar-icon.svg), and then click the Account field to select the user account that you want to migrate the instance to.
3. In the vCenter Server table, find the pre-V2.5 instance.
4. Click the vertical overflow menu next to the Status column, and then click Migrate instance to account.
5. In the Migrate instance to account window, confirm the account to migrate the instance to, and then click Migrate.







 Results 



1. You get a console notification that your request to migrate the instance to the specified IBM Cloud account is accepted.
2. When the instance migration is completed, the instance is displayed on the Resources page under the account to which it was migrated.
Clients running IBM i 6.1, or earlier, must first upgrade the OS to current support level before migrating to the Power Systems Virtual Server. IBM i 7.4 supports direct upgrades from IBM i 5.4, 6.1 or 7.1. For more information, see [Migrating to IBM i 7.2 from 5.4, 6.1 or 7.1](https://www.ibm.com/docs/en/i/7.4?topic=considerations-migrating-i-72-from-54-61-71).



* [S922 (9009-22A) and E980 (9080-M9S) software maps](https://www-01.ibm.com/support/docview.wss?uid=ssm1platformibmi)
* [IBM i PTF minimum levels](https://cloud.ibm.com/docs/power-iaas?topic=power-iaas-minimum-levels)
* [IBM i release lifecycle](https://www.ibm.com/support/pages/release-life-cycle)



IBM i 7.1 virtual machines (VMs) supports only 64 storage volumes per VM. IBM i 7.2, and later, supports up to 127 storage volumes per VM. IBM i 7.1 and IBM i 7.2 VMs are at end of support and are in service extension. Therefore, additional Service Extension fees apply.





 Linux 

SUSE Linux Enterprise (SLES) and Red Hat Enterprise Linux (RHEL) are supported with the appropriate IBM Cloud environment cloud-init packages. Download the appropriate cloud-init package and configure it as per the steps documented as follows:



* [Installing and configuring cloud-init on SLES](https://www.ibm.com/docs/en/powervc/2.1.0?topic=linux-installing-configuring-cloud-init-sles).