vania-janet/multiturn-rag-retrieval-data huggingface dataset:
For more information about IBM and customer responsibilities that concern compliance, see [Customer versus IBM responsibility for vCenter Server](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-vc_compl_infovc_compl_info-responsibility).

Day 2 responsibilities include the following items:



* Service Support - IBM provides support for IBM Cloud® for VMware Solutions issues that you report. You must raise support tickets as directed in [Contacting IBM Support](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-trbl_support).
* Service Provisioning - Provision and resize your VMware vCenter Server instances on demand, by using the [VMware Solutions console](https://cloud.ibm.com/vmware).
* IBM Management component updates - For instances deployed in (or upgraded to) V2.5 or later, updates and patches for the IBM management components are applied automatically, as needed.
* Incident and Problem Management - You are responsible for incident and problem management of your vCenter Server instances after deployment. You must have tools and processes to detect incidents, record the issues, classify their severity, escalate, and return the failing component to service.
* Capacity Management - You are responsible for capacity management of your vCenter Server instances, adding or removing additional capacity to match business demands. For more information, see [Adding ESXi servers to vCenter Server instances](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-vc_addingservers) and [Adding clusters for vCenter Server instances](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-vc_addingclusters).
* Data Recovery - You are responsible for all backup and restoration of the components in the vCenter Server instance, including vCenter Server Appliance, NSX Manager, virtual appliances, virtual machines, and content libraries.
* These non–IBM programs are licensed directly by their providers. Client agrees to use the non–IBM programs under the provider’s terms and conditions. These terms are provided in the IBM licensing agreement that accompanies the IBM offering at time of purchase.
* IBM does testing to ensure that the third-party products work with IBM programs and that they function correctly.
* IBM Support will diagnose client's problems by using the knowledge of how IBM offerings work with the Third-Party software. After it has been concluded that the IBM program is working correctly, but the issue still exists, IBM must refer the client to the Third-Party vendor for further diagnosis.
* Further information on client responsibilities about Third-Party software or code can be found in the [IBM Support Guide](https://www-01.ibm.com/support/docview.wss?uid=ibm10733923).









 Consent to accessing client environments 



* IBM Support requires access to client instances to ensure their proper provisioning and upkeep. Clients are responsible for controlling and providing the access that is required.
* A client–written support ticket serves as acknowledgment of and consent to IBM Support accessing a client instance to address the concerns that are described in said support ticket.
* Clients are responsible for following the guidelines in this document to grant consent to proactive support. By declining consent or failing to abide by the guidelines provided, the client assumes the responsibility of delays in problem determination and solution that is caused by communication delays between the client and support team and possible additional technical troubleshooting.







 Initial provisioning 



* At the time of initial provisioning and ordering, the client will be presented with this document.
* By submitting the order, the client agrees to these terms and thus grants consent to IBM Support to access their instances at any time without prior notification to swiftly resolve issues that pertain to the environment or to prevent future failures.
* This consent applies to all instances currently being ordered throughout their lifecycle. Instances and instance components that are provisioned in the future might require additional consent.







 Steady-state operations 

If the client has not granted consent to proactive support for an instance in the initial provisioning and ordering, they must include explicit consent in any future service tickets, if wanted.
Review the FAQs in the [AWS Knowledge Center](https://repost.aws/knowledge-center).
2. Review the [troubleshooting documentation](https://cloud.ibm.com/docs/satellite?topic=satellite-storage-must-gather) to troubleshoot and resolve common issues.
3. Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
4. Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. Tag any questions with ibm-cloud and AWS-EFS.
5. Search the [AWS Support Center](https://signin.aws.amazon.com/signin?redirect_uri=https%3A%2F%2Fconsole.aws.amazon.com%2Fsupport%2Fhome%3Fstate%3DhashArgs%2523%252F%26isauthcode%3Dtrue&client_id=arn%3Aaws%3Aiam%3A%3A015428540659%3Auser%2Fsupportcenter&forceMobileApp=0&code_challenge=u3nT-WHT9gSG_PS93w4dwD6R_PWLj1eOU9GLUMEOkzo&code_challenge_method=SHA-256) for more in-depth support options.
[Contact IBM Support](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-trbl_support) 
 Host error * Configure to send email one time when monitor changes to error. [Contact IBM Support](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-trbl_support) 
 Virtual machine error * Configure to send email one time when critical for critical appliances. [Troubleshooting virtual machines](https://docs.vmware.com/en/VMware-vSphere/6.7/com.vmware.vsphere.vm_admin.doc/GUID-EE645240-83CA-4F9E-B2F7-BECE864982C3.html) 
 Host connection failure * Configure to send email one time when event is Cannot connect host - network error or Cannot connect host - timeout or Host connection lost. [Alarms about the host connection state changing from green to red frequently occur (1020210)](https://kb.vmware.com/s/article/1020210) 
 Unmanaged workload detected on SIOC-enabled datastore Not configured as it is not service impacting. [Unmanaged workload is detected on datastore running SIOC (1020651)](https://kb.vmware.com/s/article/1020651) 
 Thin-provisioned volume capacity threshold exceeded Not configured in vCenter Server instances as they do not support VASA storage. No additional information 
 Datastore capability alarm Not configured in vCenter Server instances as they do not support VASA storage. No additional information 
 VASA provider disconnected Not configured in vCenter Server instances as they do not support VASA storage. No additional information 
 VASA Provider certificate expiration alarm Not configured in vCenter Server instances as they do not support VASA storage. No additional information 
 VM storage compliance alarm Not considered essential for notification. Alarm reviewed as part of proactive daily checks.
BXNUI0518E 

Message: The container wasn't created because of an internal error with incident ID incidentID.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0519E 

Message:The container group wasn't created because of an internal error with incident ID incidentID.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0520E 

Message:The container was not created.

The serviceName service could not be bound to the container because the service does not support the creation of keys.

Select a different service.





 BXNUI0521E 

Message: While attempting to create a container from the image, an internal error with incident ID incidentID occurred. Some resources, such as an IP address or memory, were not available when the namespace was being retrieved.

To adjust the quotas, go to Manage Organizations, click the Quota tab for your org, and click Containers. Then, try to select the image again.





 BXNUI0522E 

Message: You can't create the resource because you are not a developer for the spaceName in the orgName organization.

Try to select another space or org or create a space, or request the developer role from your org manager.





 BXNUI0523E 

Message: The classic infrastructure resources weren't retrieved because a problem occurred contacting SoftLayer.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0524E 

Message: The attempt to register the container namespace failed because a problem occurred connecting to the container API.

Try again later.
* These non–IBM programs are licensed directly by their providers. Client agrees to use the non–IBM programs under the provider’s terms and conditions. These terms are provided in the IBM licensing agreement that accompanies the IBM offering at time of purchase.
* IBM does testing to ensure that the third-party products work with IBM programs and that they function correctly.
* IBM Support diagnoses client problems by using the knowledge of how our IBM offerings work with the Third-Party software. After it is concluded that the IBM program is working correctly, but the issue still exists, IBM must refer the client to the Third-Party vendor for further diagnosis.
* Further information on client responsibilities by regarding Third-Party software or code can be found in the [IBM Support Guide](https://www-01.ibm.com/support/docview.wss?uid=ibm10733923).









 Consent to accessing client environments 



* IBM Support requires access to client instances to ensure their proper provisioning and upkeep. Clients are responsible for controlling and providing the access that is required.
* A client–written support ticket serves as acknowledgment of and consent to IBM Support accessing a client instance to address the concerns that are described in said support ticket.
* Clients are responsible for following the guidelines in this document to grant consent to proactive support. By declining consent or failing to abide by the guidelines provided, the client assumes the responsibility of delays in problem determination and solution that is caused by communication delays between the client and support team and possible more technical troubleshooting.







 Initial provisioning 



* At the time of initial provisioning and ordering, the client is presented with this document.
* By submitting the order, the client agrees to these terms and thus grants consent to IBM Support to access their instances at any time without prior notification to swiftly resolve issues that pertain to the environment or to prevent future failures.
* This consent applies to all instances currently being ordered throughout their lifecycle. Instances and instance components that are provisioned in the future might require extra consent.







 Steady-state operations 

If the client does not grant consent to proactive support for an instance in the initial provisioning and ordering, they must include explicit consent in any future service tickets, if wanted.
[External link icon](https://cloud.ibm.com/docs-content/v1/content/8aa0853d34cf2349f1d2db8e5c61e6422a580169/icons/launch-glyph.svg)](https://www.ibm.com/cloud/saas) and search for a specific service. You also need to think about any regulations that you have to consider when you build your architecture. For example, is your workload considered sensitive or is it regulated? For more information, see [Compliance ![External link icon](https://cloud.ibm.com/docs-content/v1/content/8aa0853d34cf2349f1d2db8e5c61e6422a580169/icons/launch-glyph.svg)](https://www.ibm.com/cloud/compliance).





 Next steps 

To continue, see [Building your infrastructure](https://cloud.ibm.com/docs/cloud-infrastructure?topic=cloud-infrastructure-compute) with compute services.
Message: The service broker wasn't created or updated because your user ID ("{0}") is not assigned the org manager role in the org.

You must be an org manager in organization "{1}", as specified for owningOrganization in the JSON input file, to create or update this service broker.

Verify that you entered the correct owning organization or request that role from the account owner or an org manager.





 BXNUI2111E 

Message: The client certificate is not yet valid. It becomes valid at {0}.





 BXNUI2112E 

Message: The client certificate expired at {0}.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2113E 

Message: The user platform preferences could not be processed.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3000E 

Message: The operation to start the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3001E 

Message: The operation to stop the container instance timed out.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI3002E 

Message: The operation to restart the container instance timed out.

Try again later.
Reboot the host and try again or contact [IBM Support](https://cloud.ibm.com/docs/vsrx?topic=gateway-appliance-getting-help).





 Error 1101 

An error occurred during the readiness check. Try again or contact [IBM Support](https://cloud.ibm.com/docs/vsrx?topic=gateway-appliance-getting-help).





 Error 1102 

The host experienced a precheck setup failure. Try again or contact [IBM Support](https://cloud.ibm.com/docs/vsrx?topic=gateway-appliance-getting-help).





 Error 1103 

The host experienced a precheck setup failure. Try again or contact [IBM Support](https://cloud.ibm.com/docs/vsrx?topic=gateway-appliance-getting-help).





 Error 1104 

The host experienced a precheck setup failure. Try again or contact [IBM Support](https://cloud.ibm.com/docs/vsrx?topic=gateway-appliance-getting-help).





 Error 1105 

The host experienced a precheck setup failure and cannot SSH to the gateway. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1106 

The host experienced a precheck setup failure and cannot SSH to the private IP for the other node's host. Refer to [Correcting connectivity errors](https://cloud.ibm.com/docs/vsrx?topic=vsrx-correcting-readiness-errors) for information on how to resolve SSH connectivity check errors.





 Error 1107 

The host experienced a precheck setup failure due to an invalid password. Correct the password and try again.
For information about case severity, see [Case severity and initial response times](https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity).

To escalate a case, complete the following steps:



1. Contact IBM Cloud Support by phone or chat:



* Pay-as-you-go or subscription accounts can contact support by phone and can find the number in the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter).
* Contact by chat from the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) and click Chat with IBM from the Chat with a support agent tile.



2. Provide your existing case number and a request to escalate the case.
3. Provide the justification an escalation and explain the business impact of your problem or issue.



If your support inquiry requires a more immediate response, consider upgrading to the premium or advanced support plan so that you can open severity 1-4 support cases. To upgrade your support plan, contact a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative.
* How do I change my email preferences for notifications?

You can change which email notifications you receive for planned events, unplanned events, and announcements in your profile settings. To change your email preferences, choose one of the following options:



* Go to [Notifications](https://cloud.ibm.com/user/notifications) in your profile settings.
* For control.softlayer.com, you can change your email preferences by going to Account > Users > Email Preferences.



* How am I charged for support?

If you have Advanced or Premium support, you can track your monthly support costs. In the IBM Cloud console, go to Manage > Billing and usage, and select Support costs. Each support plan has a minimum monthly support price for your cloud workload at the stated service level. Beyond this starting price, any additional costs for support are based on your resource usage. The higher your resource usage, the higher your total support cost.
[Supported Request Types](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-sspsupported-requests)

[Submitting Requests](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-sspsubmitting-requests)

[Reviewing Request Results](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-sspreviewing-request-results)

[What to do in the event of a failure](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-sspwhat-to-do-for-failure)

[Access Management](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-sspaccess-management-overview)

You can access the self-service portal here: [https://devops.maximo.com](https://devops.maximo.com)



 Obtaining Access To Self-Service Automation 

In order to obtain access to Self-Service Automation in the Self-Service Portal follow the steps below.



1. Sign into the portal at [https://devops.maximo.com](https://devops.maximo.com) and Navigate to Security > Access Management in the toolbar.

![AMT-Sign-On](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AMT-Sign-On.png)
2. Select your IBMid from the list.

![AMT-Sign-On](https://cloud.ibm.com/docs-content/v1/content/bd177462727ef0a849ddcf8c842a6203b41f0625/mas-ms/images/SSP-AMT-Select-ID.png)
3.
Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2034E 

Message: The {1} resource wasn't retrieved. While Cloud Foundry was being contacted to retrieve the resource, an error occurred. Cloud Foundry message: "{0}."

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2035E 

Message: The {1} resource wasn't deleted. While Cloud Foundry was being contacted to delete the resource, an error occurred. Cloud Foundry message: "{0}."

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2036E 

Message: To modify starters, you must have additional permissions.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2037E 

Message: The starter metadata of ID "{0}" at URL "{1}" could not be read.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2038E 

Message: The registration of the starter ID, "{0}", failed for the URL, "{1}".

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2039E 

Message: The starter ID, "{0}", wasn't copied because the Git repository that associated with the boilerplate template isn't accessible.

Go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI2040E 

Message: The metadata for the starter ID, "{0}", could not be registered.
This query parameter cannot be used in conjunction with the updated_at query parameter. The value must match regular expression /[0-9]{4}-[0-9]{2}-[0-9]{2}/.

--updated-at-max (string)
: Optional. Return only managed keys whose update time is before the parameter value. This query parameter cannot be used in conjunction with the updated_at query parameter. The value must match regular expression /[0-9]{4}-[0-9]{2}-[0-9]{2}/.

--size (int64)
: Optional. The size of the key.

--size-min (int64)
: Optional. The minimum size of the key. This query parameter cannot be used in conjunction with the size query parameter.

--size-max (int64)
: Optional. The maximum size of the key. This query parameter cannot be used in conjunction with the size query parameter.

--referenced-keystores-type ([]string)
: Optional. Type of referenced keystore. Values that can be set are aws_kms, azure_key_vault, ibm_cloud_kms, and google_kms.

--referenced-keystores-name ([]string)
: Optional. Name of referenced keystore. The list items must match regular expression /[^,]+/.

--instances-keystore-type ([]string)
: Optional. Type of keystore supported by one of the instances. Values that can be set are aws_kms, azure_key_vault, ibm_cloud_kms, and google_kms.

--all-pages (bool)
: Optional. Invoke multiple requests to display all pages of the collection for managed keys.
* Example

ibmcloud hpcs uko managed-keys --output json
* Output

The command returns the output similar to the following example:

{
"total_count": 3,
Return only managed keys whose update time is after the parameter value. This query parameter cannot be used in conjunction with the updated_at query parameter. The value must match regular expression /[0-9]{4}-[0-9]{2}-[0-9]{2}/.

--updated-at-max (string)
: Optional. Return only managed keys whose update time is before the parameter value. This query parameter cannot be used in conjunction with the updated_at query parameter. The value must match regular expression /[0-9]{4}-[0-9]{2}-[0-9]{2}/.

--size (int64)
: Optional. The size of the key.

--size-min (int64)
: Optional. The minimum size of the key. This query parameter cannot be used in conjunction with the size query parameter.

--size-max (int64)
: Optional. The maximum size of the key. This query parameter cannot be used in conjunction with the size query parameter.

--all-pages (bool)
: Optional. Invoke multiple requests to display all pages of the collection for managed keys.
* Example

ibmcloud hpcs uko managed-keys-from-keystore 
--uko-vault=eb66ebbd-7230-4cde-89bf-17282cda5faa 
--id=f779c44d-b90e-4917-b8b0-28d4591fefda 
--output json
* Output

The command returns the output similar to the following example:

{
"total_count": 3,
"limit": 20,
"offset": 0,
"first": {
To prevent [dangerous client bugs and backward-compatibility hazards](https://cloud.ibm.com/docs/api-handbook?topic=api-handbook-robustnesssanitation-and-validation), unrecognized query parameters SHOULD and invalid parameter values MUST result in a 400 status code and appropriate error response model.





 Case insensitivity 

Query parameter names SHOULD NOT be case-normalized to support case insensitivity; a parameter that does not match the case of a defined parameter but otherwise matches its name SHOULD be treated as any other extraneous input

[4].

However, parameter name case normalization MAY be supported for backward compatibility with existing clients.





 Parameter duplication 

Requests that provide a query string with duplicate single-value

[5]query parameters of the same name and differing values[6] MUST result in a 400 status and appropriate error response model. For backward compatibility with existing clients, query strings containing duplicate query parameters of the same name and with the same value MAY be supported [7].

If a service supports parameter name [case insensitivity](https://cloud.ibm.com/docs/api-handbook?topic=api-handbook-uriscase-insensitivity), parameter names MUST be normalized prior to validating uniqueness.

Support for array input in query parameters SHOULD use comma-separated values within a single parameter (for example, foo=1,2,3) instead of duplicated

[8]parameters ( foo=1&foo=2&foo=3).