vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Understanding high availability for IBM Cloud for Education 

IBM Cloud® for Education is a managed cloud infrastructure service that is run over IBM Cloud environment. The Apache Virtual Computing Lab (VCL) based management server, storage, and supporting infrastructure all run in IBM Cloud.

IBM Cloud® for Education is deployed in US South multi-zone region. In multi-zone regions, nodes are distributed across different data centers, or zones. The Management System of this service is deployed in a highly-available configuration. That is, data is replicated by each node onto one or more servers making the data highly available during normal operations.



  Virtual Machine Base Image level High-Availability 

Because IBM Cloud® for Education is a managed service, regular updates and maintenance occurs as part of normal operations. This can occasionally cause short intervals where your service is unavailable.

The base images offered as part of the service or the ones created by the faculty are stored in IBM Cloud object storage. They are pulled to the bare metal server and run locally for each user session. Students can backup their data to the network storage or local directories.





  Persist Network File Storage High-Availability 

In the case of a single zone failure in a multi-zone region or a hardware failure in any region, virtual software images (base image) and data stored in Network File Storage are still accessible as it is replicated onto other zones.





  BareMetal Server High-Availability 

The BareMetal servers hosting the virtual machine instances are deployed over three different zones (data centers) in an IBM Cloud region. If one or two zones go down the VM provision service is still resilient and is available.





  Disaster recovery 

IBM Cloud® for Education provides in-region High Availability and Diaster Recovery Support with minimum Recovery Time Objective (RTO) and Recovery Point Objective (RPO), This offering doesn't support cross-region Disaster Recovery.





  Client Responsibilities for Backup 

Client is responsible for their own backups of their sofware/application data in Virual Machine as well as their data in the persist Nework File Stroage.





  Data Recovery 

Client is resposible for their own data backup, and in the case data is deleted by client's error, IBM Cloud® for Education support team will help to recover the data on best efforts basis.
Adding Cloud Paks 

[IBM Cloud Paks™](https://www.ibm.com/cloud-paks/) are containerized, licensed IBM middleware and open source software components that you can use to modernize, move, and build cloud-native business applications in hybrid and multicloud deployments. By running exclusively on Red Hat OpenShift and Red Hat Enterprise Linux, Cloud Paks are built atop a secure stack and maintain consistency in deployment and behavior across cloud providers. You have greater flexibility to run and manage your workloads securely where you need them: on-premises, off-premises, in a backup provider, and in IBM Cloud.



 Overview of Cloud Pak offerings 

You can deploy the entire set of Cloud Paks to manage your full-stack cloud apps, data, integration, automation, and management across Red Hat OpenShift cloud providers.



 Cloud Pak for Applications 



Cloud Pak for Applications

 Area Description 

 Use cases <br><br> * Run existing apps in traditional environments such as WebSphere Application Server.<br> * Modernize existing apps to newer runtimes at your own pace.<br> * Build new, cloud-native apps by using portable, open source software.<br><br><br> 
 [Catalog entry](https://cloud.ibm.com/catalog?search=label%3Acloud_pak) For included components, required cluster size, and installation. 
 [Documentation](https://www.ibm.com/docs/en/cloud-paks/cp-applications) For more information such as postinstallation tasks and pricing. 







 Cloud Pak for Data 



Cloud Pak for Data

 Area Description 

 Use cases <br><br> * Set up an end-to-end platform to collect, organize, and analyze your data.<br> * Create interactive data visualizations and analyze information for insights across data sets, without needing to code.<br> * Operationalize your data with AI and a suite of governance tools to make sure that your data is curated, useful, trusted, and ready for analysis.<br><br><br> 
 [Catalog entry](https://cloud.ibm.com/catalog?search=label%3Acloud_pak) For included components, required cluster size, and installation.
For more information about Kubernetes, see the [Kubernetes documentation](https://kubernetes.io/docs/home/?path=users&persona=app-developer<=vel=foundational).
* How does IBM Cloud Kubernetes Service work?

With IBM Cloud Kubernetes Service, you can create your own Kubernetes cluster to deploy and manage containerized apps on IBM Cloud. Your containerized apps are hosted on IBM Cloud infrastructure compute hosts that are called worker nodes. You can choose to provision your compute hosts as [virtual machines](https://cloud.ibm.com/docs/containers?topic=containers-planning_worker_nodesvm) with shared or dedicated resources, or as [bare metal machines](https://cloud.ibm.com/docs/containers?topic=containers-planning_worker_nodesbm) that can be optimized for GPU and software-defined storage (SDS) usage. Your worker nodes are controlled by a highly available Kubernetes master that is configured, monitored, and managed by IBM. You can use the IBM Cloud Kubernetes Service API or CLI to work with your cluster infrastructure resources and the Kubernetes API or CLI to manage your deployments and services.

For more information about how your cluster resources are set up, see the [Service architecture](https://cloud.ibm.com/docs/containers?topic=containers-service-arch). To find a list of capabilities and benefits, see [Benefits and service offerings](https://cloud.ibm.com/docs/containers?topic=containers-cs_ov).
* Why should I use IBM Cloud Kubernetes Service?

IBM Cloud Kubernetes Service is a managed Kubernetes offering that delivers powerful tools, an intuitive user experience, and built-in security for rapid delivery of apps that you can bind to cloud services that are related to IBM Watson®, AI, IoT, DevOps, security, and data analytics. As a certified Kubernetes provider, IBM Cloud Kubernetes Service provides intelligent scheduling, self-healing, horizontal scaling, service discovery and load balancing, automated rollouts and rollbacks, and secret and configuration management.
With IBM Cloud, you have flexibility to create Kubernetes clusters in [off-premises, on-premises, or hybrid cloud environments](https://cloud.ibm.com/docs/containers?topic=containers-cs_ovdifferentiation). The following table provides some examples of what types of workloads that users typically move to the various types of clouds. You might also choose a hybrid approach where you have clusters that run in both environments.



IBM Cloud implementations support your workloads

 Workload Kubernetes Service off-prem on-prem 

 DevOps enablement tools Yes 
 Developing and testing apps Yes 
 Apps have major shifts in demand and need to scale rapidly Yes 
 Business apps such as CRM, HCM, ERP, and E-commerce Yes 
 Collaboration and social tools such as email Yes 
 Linux and x86 workloads Yes 
 Bare metal Yes Yes 
 GPU compute resources Yes Yes 
 PCI and HIPAA-compliant workloads Yes Yes 
 Legacy apps with platform and infrastructure constraints and dependencies Yes 
 Proprietary apps with strict designs, licensing, or heavy regulations Yes 



Ready to run workloads off-premises in IBM Cloud Kubernetes Service?
: Great! You're already in our public cloud documentation. Keep reading for more strategy ideas, or hit the ground running by [creating a cluster now](https://cloud.ibm.com/docs/containers?topic=containers-getting-started).

Want to run workloads in both on-premises and off-premises clouds?
: Explore [IBM Cloud Satellite](https://cloud.ibm.com/docs/satellite?topic=satellite-faqs) to extend the flexibility and scalability of IBM Cloud into your on-premises, edge, or other cloud provider environments.





 Can I automate my infrastructure deployments? 

If you want to run your app in multiple clusters, public and private environments, or even multiple cloud providers, you might wonder how you can make your deployment strategy work across these environments.
General FAQ about VMware Solutions 

Find answers to frequently asked questions about the IBM Cloud® for VMware Solutions offering.



 What user accounts do I need for VMware Solutions? 



* IBMid account. This account is required to access the IBM Cloud for VMware Solutions console. The console is a stand-alone user interface that is separate from the IBM Cloud infrastructure customer portal. For more information, see [Getting started](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-getting-started).
* IBM Cloud account. This account is required for provisioning. You can sign up for an IBM Cloud account by using an existing IBMid or by creating a new IBMid.
* IBM Cloud infrastructure account. This account is used to log in to the IBM Cloud infrastructure customer portal that provides some additional function to manage infrastructure products and services. You can get an IBM Cloud infrastructure account by upgrading your IBM Cloud account to a billable account, or by linking your existing IBM Cloud infrastructure account with your IBM Cloud account. The IBM Cloud infrastructure account that you are using must meet certain requirements. For more information, see [Signing up for required accounts](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-signing_required_accounts).







 How do I associate my IBM Cloud infrastructure credentials with the VMware Solutions console? 

When you order your instance for the first time, follow the instructions on the Settings page in the console. These instructions help you locate and copy the IBM Cloud infrastructure username and API key from the IBM Cloud infrastructure customer portal. The IBM Cloud infrastructure credentials are stored in the IBM Cloud for VMware Solutions console after the first order. Future orders automatically use the stored credentials.





 How are my VMware virtual platform consumptions billed? 

All costs for the physical and virtual infrastructure and the licenses that result from the instance are charged to your IBM Cloud account. When you order an instance, you must have an IBM Cloud account and provide the SoftLayer API key that is associated with the account.





 What is the difference between vCenter Server and VMware vSphere?
* Why is IBM Cloud® making the transition from Advanced Monitoring by Nimsoft to IBM Cloud Monitoring?

IBM Cloud is committed to providing you the highest quality of service and is making the transition to a new monitoring offering. IBM Cloud Monitoring offers an improved customer experience, robust functionality, and customizable dashboards for your resource monitoring needs. For more information, see [IBM Cloud Monitoring](https://cloud.ibm.com/docs/monitoring?topic=monitoring-getting-started).
* What benefits does IBM Cloud Monitoring provide?



* A cloud native and container intelligence management system that you can include as part of your IBM Cloud® architecture.
* Provides real-time operational visibility into the performance and health of your applications, IBM services and platforms.
* A visual representation of your infrastructure. IBM Cloud Monitoring automatically collects important metrics such as CPU usage, used and available memory, response times, network latency, and more.
* Offers administrators, DevOps teams, and developers full stack telemetry with advanced features to monitor and troubleshoot, define alters, and design custom dashboards.



* Will IBM Cloud Monitoring cost me more? If yes, how much?

Depending on which Advanced Monitoring by Nimsoft plan you are using, you might see an increase in your monthly resource monitoring cost. IBM Cloud Monitoring offers different pricing plans.



* Light plan
* Graduated Tier plan



For more information about plans and pricing, see [IBM Cloud Monitoring pricing](https://cloud.ibm.com/docs/monitoring?topic=monitoring-pricing_plans).
* How do I install IBM Cloud Monitoring?

You can install and configure an IBM Cloud Monitoring agent for any of the following environments:



* Kubernetes, GKE, and OpenShift
* Docker containers or for non-containerized services
* Mesos, Marathon, and DCOS
* Linux installations



In addition to the previously listed environments, you can see all of the IBM Cloud services that are IBM Cloud Monitoring-enabled [here](https://cloud.ibm.com/docs/monitoring?topic=monitoring-cloud_services).
Release notes for VMware Solutions 

Use these release notes to learn about updates to IBM Cloud® for VMware Solutions, including new features, component updates, usability enhancements, and bug fixes.



 2023 



 5 July 2023 

VMware vSphere Day 2 support
: You can view or delete VMware vSphere® instances from the VMware Solutions console. You can also add or delete VMware ESXi™ servers, and add or delete licenses for vSphere instances from the VMware Solutions console.

VMware Regulated Workloads multizone instances - deprecated
: New deployments of VMware Regulated Workloads multizone instances are no longer supported. You can still add or delete clusters, add or remove ESXi servers or NFS storage, and add or remove services for existing multizone instances.

Updates to VMware vCenter Server and VMware vSphere instances
: The following upgrades are applied to newly deployed instances, clusters, and hosts:



* VMware vCenter Server Appliance 7.0 Update 3l (build 21477706)
* VMware vSAN Witness 7.0 Update 3l (build 21424296)



Add-on services upgrades
: The following service versions are now available for deployment:



* Caveonix RiskForesight™ v4.1
* FortiGate® Virtual Appliance v7.2.5
* F5® BIG-IP® v17.1
* Juniper® vSRX v3.0 (23.1R1)
* Red Hat® OpenShift® v4.12
* VMware Aria® Operations™ and VMware Aria Operations™ for Logs v8.12
* Zerto v9.7u3



Name change for VMware vRealize products
: VMware changed the vRealize® Suite Lifecycle Manager product name to VMware Aria® Suite Lifecycle. All vRealize products that are managed by vRealize Suite Lifecycle Manager are now referred as VMware Aria. The names are updated throughout the IBM Cloud for VMware Solutions documentation. The following products are rebranded:
Extended support and product release levels 

IBM Cloud® is committed to support a set of key products for extended periods. Depending on a product's release level, various levels of [support](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar), committed warranties, or service level agreements (SLAs) are available.



 Extended support for key products 

The following table lists the products that IBM® will not withdraw support for before the indicated date, unless a functional equivalent is provided.



Table 1. Product support

 Name Continued support through 

 IBM Cloudant 2026-12-31 
 Cloud Functions 2026-12-31 
 Kubernetes Service 2027-12-31 
 Databases for PostgreSQL 2027-12-31 
 Db2® Warehouse on Cloud 2026-12-31 
 Event Streams 2027-12-31 
 Object Storage 2026-12-31 
 App ID 2026-12-31 



For products that are not included in the previous table, IBM will provide at least 30 days notice of its intention to discontinue or replace a generally available product. If no replacement is provided, IBM will use commercially reasonable means to continue the operation and support of previously deployed instances of the product for a period of at least 12 months.

For more information about the terms of use for products, see [IBM Cloud Terms](https://cloud.ibm.com/docs/overview?topic=overview-terms).





 Product release levels 

Products are available in the IBM Cloud catalog at various release levels, including general availability (GA), select availability, beta, or experimental. The catalog also notes deprecated products, which are at the end of their lifecycle.



* GA products are widely available for sale and delivery to customers or channels, usually across multiple geographies.
* Select availability products are production-ready, available for sale, and accessible to select customers.
* Beta products are made solely available for evaluation and testing purposes. There are no warranties, SLAs, or support provided and beta products are not intended for production use.
* Experimental products are made solely available for evaluation and testing purposes, and might be unstable or not compatible with previous versions.
IBM Cloud Kubernetes Service partners 

To provide you with all the capabilities that you need to run production workloads in the cloud, IBM Cloud Kubernetes Service partners with other third-party service providers to enhance your cluster with logging, monitoring, and storage tools.

Review the list of partners and the benefits of each solution that they provide. To find other proprietary IBM Cloud and third-party open source services that you can use in your cluster, see [Understanding IBM Cloud and 3rd party integrations](https://cloud.ibm.com/docs/containers?topic=containers-ibm-3rd-party-integrations).



 Portworx 

[Portworx](https://portworx.com/products/portworx-enterprise//) is a highly available software-defined storage solution that you can use to manage local persistent storage for your containerized databases and other stateful apps, or to share data between pods across multiple zones.

An software defined storage (SDS), such as Portworx, solution abstracts storage devices of various types, sizes, or from different vendors that are attached to the worker nodes in your cluster. Worker nodes with available storage on hard disks are added as a node to a storage cluster. In this cluster, the physical storage is virtualized and presented as a virtual storage pool to the user. The storage cluster is managed by the SDS software. If data must be stored on the storage cluster, the SDS software decides where to store the data for highest availability. Your virtual storage comes with a common set of capabilities and services that you can leverage without caring about the actual underlying storage architecture.



 Benefits 

Review the following table to find a list of key benefits that you can get by using Portworx.



Benefits of using Portworx

 Benefit Description 

 Cloud native storage and data management for stateful apps Portworx aggregates available local storage that is attached to your worker nodes and that can vary in size or type, and creates a unified persistent storage layer for containerized databases or other stateful apps that you want to run in the cluster. By using Kubernetes persistent volume claims (PVC), you can add local persistent storage to your apps to store your data.
Use encryption options such as [Entrust DataControl™](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-entrust-dc_considerations), and vSphere or vSAN encryption with [KMIP for VMware](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-kmip_standalone_considerations).
* High availability - You are responsible to design and deploy your workload in a way that achieves your high availability requirements including anti-affinity rules and load balancing.
* The [Cloud status page](https://cloud.ibm.com/docs/get-support?topic=get-support-viewing-cloud-status) is the central place to find unplanned incidents, planned maintenance, announcements, and security bulletin notifications about key events that affect the IBM Cloud platform, infrastructure, and major services.





 Related links 



* [Managing system notifications](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-notifications)
* [Compliance information for vCenter Server instances](https://cloud.ibm.com/docs/vmwaresolutions?topic=vmwaresolutions-vc_compl_info)
* [Using the Support Center](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar)
* [Getting support FAQs](https://cloud.ibm.com/docs/get-support?topic=get-support-get-supportfaq)
* [Cloud Event Management documentation](https://www.ibm.com/docs/en/cem)
FAQs: IBM Cloud Monitoring 



 Why did IBM Cloud® transition from Advanced Monitoring by Nimsoft to IBM Cloud Monitoring? 

IBM Cloud is committed to providing you the highest quality of service and is making the transition to a new monitoring offering. IBM Cloud Monitoring offers an improved customer experience, robust functionality, and customizable dashboards for your resource monitoring needs. For more information, see [IBM Cloud Monitoring](https://cloud.ibm.com/docs/monitoring?topic=monitoring-getting-started).





 What benefits does IBM Cloud Monitoring provide? 



* A cloud native and container intelligence management system that you can include as part of your IBM Cloud® architecture.
* Provides real-time operational visibility into the performance and health of your applications, IBM services and platforms.
* A visual representation of your infrastructure. IBM Cloud Monitoring automatically collects important metrics such as CPU usage, used and available memory, response times, network latency, and more.
* Offers administrators, DevOps teams, and developers full stack telemetry with advanced features to monitor and troubleshoot, define alters, and design custom dashboards.







 How does IBM Cloud Monitoring pricing work? 

IBM Cloud Monitoring offers different pricing plans.



* Light plan
* Graduated Tier plan



For more information about plans and pricing, see [IBM Cloud Monitoring pricing](https://cloud.ibm.com/docs/monitoring?topic=monitoring-pricing_plans).





 How do I install IBM Cloud Monitoring? 

You can install and configure an IBM Cloud Monitoring agent for any of the following environments:



* Kubernetes, GKE, and OpenShift
* Docker containers or for non-containerized services
* Mesos, Marathon, and DCOS
* Linux installations



In addition to the previously listed environments, you can see all of the IBM Cloud services that are IBM Cloud Monitoring-enabled [here](https://cloud.ibm.com/docs/monitoring?topic=monitoring-cloud_services).

For information about installing IBM Cloud Monitoring, see [Getting started tutorial](https://cloud.ibm.com/docs/monitoring?topic=monitoring-getting-started).





 How do I get started with IBM Cloud Monitoring?