vania-janet/multiturn-rag-retrieval-data huggingface dataset:
Troubleshooting Bare Metal Servers for VPC 

The following topics cover common difficulties that you might encounter, and offers some helpful tips.



  How do I fix a hardware issue? 

If your bare metal server experiences a hardware issue, you can request support by creating a support case. Click [here](https://cloud.ibm.com/unifiedsupport/cases/add%C2%A0) to create a support case. For more information about creating a case, see [Support cases](https://cloud.ibm.com/docs/vpc?topic=vpc-getting-helpsupport-tickets).

After the operation team receives the case, the server goes into a maintenance state.

You must power off the bare metal server before it can go into the Maintenance state.

You can't start a bare metal server that's in a Maintenance state. The KVM console is also unavailable. You can't connect to the system over the network.

During maintenance, IBM also has no access to your network and workloads. The data on the disks isn't examined. But we still recommend you use software encryption for added security.

You can delete the bare metal server that is in the Maintenance state.

When the issues are fixed, the server is handed back to you and the state returns to Stopped.





  How do I manage firmware updates? 

Firmware for bare metal servers is managed by IBM. Manual firmware changes aren’t supported on the disk controller or disk drives without direction from IBM.





  Why did my custom image fail to boot? 

If your custom image fails to boot, open the console and debug the operating system boot sequence. The following are common issues that can cause a custom image boot failure.



*  An unsigned operating system. Disable secure boot and try starting the system again.
*  UEFI boot not support. Verify that the image has an EFI disk partition with an EFI boot loader.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0039E 

Message: The route associations for the '{0}' domain must be deleted.

On the app's Overview page, click Routes and domains drop-down, and select Edit routes.





 BXNUI0040E 

Message: Service bindings weren't retrieved because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0044E 

Message: Information wasn't retrieved from the server because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0045E 

Message: Files or logs for the '{0}' application weren't retrieved by using the '{1}' instance because a problem occurred contacting Cloud Foundry.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0046E 

Message: Your organizations weren't retrieved because of a problem contacting Cloud Foundry.

You are logged out of IBM Cloud.

Try again later.
To report a problem, or provide suggestions or comments, open a GitHub issue.





 Support - Catalog Tile 

The Catalog Tile offering is IBM Cloud supported. For more information, see [Getting help and support from IBM Cloud or SAP](https://cloud.ibm.com/docs/sap?topic=sap-help-support&interface=ui).

If client issues are identified with SAP software, then SAP Support will assist client. Please follow the recommendations of SAP Note 90835, which describes the SAP Incident Escalation Procedure. This SAP Note (and others) is found at [https://support.sap.com/en/index.html](https://support.sap.com/en/index.html)





 Before you begin 

Before you deploy SAP S/4HANA:



* Set up your account to access the VPC. Make sure that your account is upgraded to a [paid account](https://cloud.ibm.com/docs/account?topic=account-upgrading-account).
* If you have not already, create a bastion server to store the SAP kits. For more information, see [Automate SAP bastion server - SAP media storage repository](https://cloud.ibm.com/docs/sap?topic=sap-sap-bastion-server). You need the floating IP from your bastion server for deployment.
* Download the SAP kits from the SAP Portal to your bastion Server. Make note of the download locations. Ansible decompresses all of the archive kits and needs the paths.
If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0092E 

Message: The '{0}' VM group wasn't deleted because of a problem connecting to the VM resources.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0093E 

Message: The '{0}' container group wasn't deleted.

The container group might be temporarily out of service.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0094E 

Message: The registry name could not be set.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0095E 

Message: The private registry name is already being used.

Use a different name and try again.





 BXNUI0096E 

Message: The app wasn't created.

Your account is inactive because it was canceled or suspended.

For instructions to fix this problem, see the [Account is inactive](https://cloud.ibm.com/docs/account?topic=account-ts_accnt_inactive) troubleshooting topic.
Support 

Support for MAS SaaS can be obtained by submitting a support case through the [IBM support portal](https://www.ibm.com/mysupport). You must have an [IBMid](https://myibm.ibm.com) and be [registered for support](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-getting-started-with-ibm-maximo-application-suite-dedicatedhow-to-register-for-mas-support) before you can [create a case](https://cloud.ibm.com/docs/mas-ms?topic=mas-ms-getting-started-with-ibm-maximo-application-suite-dedicatedhow-to-create-a-case). Cases are reviewed based on the severity level assigned. Please see table below for further details.



Table 1. IBM Support Case Severity Levels and Response Time

 Case Severity Level Description Response Time Objective Response Time Coverage 

 1 Critical Business Impact/Service Down: Business critical functionality is inoperable or critical interface has failed. This should be used for Production environments only and indicates an inability to access services resulting in a critical impact on operations. Within 1 hour 24x7 
 2 Significant business impact: A service, business feature, or function of the service is severely restricted in its use, or you are in jeopardy of missing business deadlines. Within 2 business hours Monday – Friday business hours 
 3 Minor business impact: The service or functionality is usable and the issue does not represent a critical impact on operations. Within 4 business hours Monday – Friday business hours 
 4 Minimal business impact: An inquiry or non-technical request. Within 1 business day Monday – Friday business hours 



Response Time Objective describes IBM's goals only and do not represent a guarantee of performance.

Business Hours reflect normal country business hours in your time zone. For example, 8:00 AM to 5:00 PM in North America or 9:00 AM to 6:00 PM in some parts of Asia and Europe, Monday through Friday, excluding weekends and national or statutory holidays.
Getting help and support 

Contact Portworx support by using one of the following methods.



* Sending an e-mail to support@purestorage.com.
* Calling +1 (866) 244-7121 or +1 (650) 729-4088 in the United States or one of the [International numbers](https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Contact_Us).
* Opening an issue in the [Portworx Service Portal](https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Contact_Us). If you don't have an account, see [Request access](https://purestorage.force.com/customers/CustomerAccessRequest).





 Gathering logs 

You can use the following script to collect log information from your Portworx cluster.

The following script collects Portworx logs from your cluster and saves them on your local machine in the /tmp/pxlogs directory.

Before you begin: [Log in to your account. If applicable, target the appropriate resource group. Set the context for your cluster.](https://cloud.ibm.com/docs/containers?topic=containers-access_cluster)



1. Clone the ibmcloud-storage-utilities repo.

git clone https://github.com/IBM/ibmcloud-storage-utilities.git
2. Navigate to the px_logcollector directory.

cd ibmcloud-storage-utilities/px_utils/px_logcollector/
3. Run the px_logcollect.sh script. You can collect logs from all your worker nodes, or you can specify the --workers option and pass the private IP addresses of the worker nodes from where you want to collect logs. If you specify the --workers option, the log files are saved in the /tmp/pxlogs/<worker_node_IP> directory with the private IP address of each worker node as the folder name.
Escalating support cases 

You can use the escalation process to surface critical issues and voice your concern about a support case. When a case is escalated, the IBM Cloud support team reviews the information in the support case and responds with appropriate updates. For information about case severity, see [Case severity and initial response times](https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity).

To escalate a case, complete the following steps:



1.  Contact IBM Cloud Support by phone or chat:



*  Pay-as-you-go or subscription accounts can contact support by phone and can find the number in the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter).
*  Contact by chat from the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) and click Chat with IBM from the Chat with a support agent tile.



2.  Provide your existing case number and a request to escalate the case.
3.  Provide the justification an escalation and explain the business impact of your problem or issue.



If your support inquiry requires a more immediate response, consider upgrading to the premium or advanced support plan so that you can open severity 1-4 support cases. To upgrade your support plan, contact a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative.
* [Getting help](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-troubleshootinghelp-functions)





 General troubleshooting 

[Action is failing](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-ts_action_failsts_action_fails)

[Service configuration properties are incorrect](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-ts_propertyts_property)

[System limits were reached](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-ts_limit_reachedts_limit_reached)

[Action terminates after one minute](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-ts_action_terminatedts_action_terminated)

[Can't access private endpoint from action](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-ts_private_endpointts_private_endpoint)





 Node.js troubleshooting 

[Node.js action is failing](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-ts_action_nodejs_failsts_action_nodejs_fails)

[Memory usage with Node.js runtime actions](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-memory_usage_tsmemory_usage_ts)







 Getting help and support 

[Getting help and support](https://cloud.ibm.com/docs/openwhisk?topic=openwhisk-gettinghelpgettinghelp)
sat-aws-block-gold-metro io2 ext4 ebs.csi.aws.com 10 10 GiB - 6.25 TiB SSD True WaitforFirstConsumer Delete [Link](https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ebs-volume-types.htmlsolid-state-drives) 







 Getting help and support for AWS EBS 

When you use AWS EBS Storage, try the following resources before you open a support case.



1. Review the FAQs in the [AWS Knowledge Center](https://repost.aws/knowledge-center).
2. Review the [troubleshooting documentation](https://cloud.ibm.com/docs/satellite?topic=satellite-storage-must-gather) to troubleshoot and resolve common issues.
3. Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status).
4. Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to see whether other users experienced the same problem. Tag any questions with ibm-cloud and AWS-EBS.
5. The [AWS Support Center](https://signin.aws.amazon.com/signin?redirect_uri=https%3A%2F%2Fconsole.aws.amazon.com%2Fsupport%2Fhome%3Fstate%3DhashArgs%2523%252F%26isauthcode%3Dtrue&client_id=arn%3Aaws%3Aiam%3A%3A015428540659%3Auser%2Fsupportcenter&forceMobileApp=0&code_challenge=u3nT-WHT9gSG_PS93w4dwD6R_PWLj1eOU9GLUMEOkzo&code_challenge_method=SHA-256) is another resource available to AWS customers looking for more in-depth support options.
The Stack Overflow forum, for technical questions, and the IBM Developer Answers forum, for general questions, both provide a wide variety of searchable answers to your IBM Cloud questions.

If you don't find an existing answer to a question, ask a new one.

You can access Stack Overflow and IBM Developer Answers from the Support Center, or use the following links:



* Go to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud) to ask technical questions about the IBM Cloud Security and Compliance Center Workload Protection service.
* Go to [IBM Developer Answers](https://developer.ibm.com/answers/topics/ibm-cloud/) to ask general questions about the IBM Cloud Security and Compliance Center Workload Protection service and about getting started instructions.



Tag your questions with ibm-cloud and workload-protection.

IBM Cloud development and support teams actively monitor Stack Overflow and IBM Developer Answers, and follow the questions that are tagged with ibm-cloud. When you create a question in either forum, add the ibm-cloud tag to your question to ensure that it's seen by the IBM Cloud development and support teams.





 Opening a support case 

If you don't find answers to your questions, and you experience problems with IBM Cloud, you can use support cases to get help with technical, account and access, billing and invoice or sales inquiry issues.

You can [create](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case) and [manage](https://cloud.ibm.com/docs/get-support?topic=get-support-managing-support-cases) a support case by using the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter). After you submit a support case, the support team works to investigate and resolve the issue depending on your type of support plan.
Getting help and support 

Contact Portworx support by using one of the following methods.



* Sending an e-mail to support@purestorage.com.
* Calling +1 (866) 244-7121 or +1 (650) 729-4088 in the United States or one of the [International numbers](https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Contact_Us).
* Opening an issue in the [Portworx Service Portal](https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Contact_Us). If you don't have an account, see [Request access](https://purestorage.force.com/customers/CustomerAccessRequest).





 Gathering logs 

You can use the following script to collect log information from your Portworx cluster.

The following script collects Portworx logs from your cluster and saves them on your local machine in the /tmp/pxlogs directory.

Before you begin: [Access your Red Hat OpenShift cluster](https://cloud.ibm.com/docs/openshift?topic=openshift-access_cluster).



1. Clone the ibmcloud-storage-utilities repo.

git clone https://github.com/IBM/ibmcloud-storage-utilities.git
2. Navigate to the px_logcollector directory.

cd ibmcloud-storage-utilities/px_utils/px_logcollector/
3. Run the px_logcollect.sh script. You can collect logs from all your worker nodes, or you can specify the --workers option and pass the private IP addresses of the worker nodes from where you want to collect logs. If you specify the --workers option, the log files are saved in the /tmp/pxlogs/<worker_node_IP> directory with the private IP address of each worker node as the folder name.
If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0100E 

Message: The '{0}' credential wasn't deleted.

The credential might have already been deleted.

Return to the resource list and try again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0101E 

Message: Your current browser settings prevent pop-up windows.

Change your browser settings to allow pop-up windows.





 BXNUI0111E 

Message: The login server can't be contacted at the moment.

Try again later. If you see this message again, go to the [IBM Cloud status page](https://cloud.ibm.com/status?selected=status) to check whether a service or component has an issue. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0112E 

Message: The plan might not be updated.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0113E 

Message: The {0} service instance wasn't deleted because its credentials weren't deleted.

Try again later. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0118E 

Message: {0}'s access to {1} might not be revoked.

Try to revoke access again. If the problem continues, go to [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).





 BXNUI0119E 

Message: The '{0}' VM didn't start because of a problem connecting to the VM resources.
EU Support is provided 24 hours a day and 7 days a week by engineers that are located in Europe. Global teams provide support at the discretion of the EU support team. Global teams might be contacted, for example, when issues are not resolved by the Advanced Customer Support (ACS) team in the EU, and more expertise is needed.

You can specify that you want EU support for your account if the following criteria are true:



* The EU Supported setting is enabled for your account by the master user or account owner. For more information, see [Enabling the EU Supported setting](https://cloud.ibm.com/docs/account?topic=account-eu-hipaa-supportedbill_eusupported).
* Your resources are in the appropriate European data center. For more information, see [Data centers](https://cloud.ibm.com/docs/overview?topic=overview-locationsdata-centers).
* You select the EU supported case level when you open the case.



IBM Cloud platform services that are hosted in the Frankfurt location must be supported by a team that is physically located in Europe.

Enabling the EU Support setting for your account applies to all future cases that you open for issues on any service or data center that is hosted in the EU region. However, if you add resources outside of an EU data center or Frankfurt location, issues for those resources are not necessarily handled by a support team in Europe. Any cases that are opened before you enable the EU Supported setting aren't affected.





 IBM generally available service 

Support is provided for problems that are determined to be a defect for services or container images that are generally available (GA) and provided by IBM. The case is addressed based on the severity that you assign. For more information, see [Case severity and initial response times](https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity).

You can change your current support plan at any time by contacting a [IBM Cloud Sales](https://www.ibm.com/cloud?contactmodule) representative.





 IBM beta service 

IBM releases services or container images that are classified as beta releases.
* If you are using an authorization or service ID to grant access, make sure that you use an endpoint URL that includes the service instance ID. You can find the instance ID by clicking the name of the service instance in the [Resource list](https://cloud.ibm.com/resources?groups=resource-instance) and looking at the credentials URL.
* If you are authenticating through an SDK or other wrapper, call the method with a curl command. Using curl can help isolate whether you have an authentication issue.

curl -X {request_method} -u "apikey:{apikey}" "{url}/{method}"



For more information, see the Authentication section of the [API reference](https://cloud.ibm.com/docs?tab=api-docs&category=ai) for your service.

If this error persists and your service plan covers it, you can get help by creating a case from [IBM Cloud Support](https://cloud.ibm.com/unifiedsupport/supportcenter).
Getting support docs 

Use the docs and API and SDK reference to learn about support plan options, how to use the Support Center for self-guided resolutions to your issues, and how to open and manage support cases when needed.

 Developer tools 

[API & SDK reference](https://cloud.ibm.com/apidocs/support-center/case-management)

 Recommended content 

[Using the Support Center Discover the best way to get the support that you need by utilizing the Support Center.](https://cloud.ibm.com/docs/get-support?topic=get-support-using-avatar)[Basic, Advanced, and Premium Support plans IBM Cloud offers different support plans to fit your business needs.](https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans)[Creating support cases Create a support case to have a support engineer review your issue and help you resolve the problem you're experiencing.](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case)

 Learn more 

[IBM Developer<br><br>Visit IBM Developer for technical articles, code patterns, tutorials, and more.<br><br>![112-Developer-tools.svg](https://cloud.ibm.com/media/docs/images/homepage/112-Developer-tools.svg)](https://developer.ibm.com/depmodels/cloud/)[Architecture Center<br><br>Discover the architecture references available for this product.<br><br>![190-Application-Platform.svg](https://cloud.ibm.com/media/docs/images/homepage/190-Application-Platform.svg)](https://www.ibm.com/cloud/architecture)[IBM Training<br><br>Build your skills with IBM Cloud training.<br><br>!