Qualitative system dynamics modelling of the impacts of maintenance, effort, competence and collaboration on egovernment website availability Egovernment websites have become the main gateways for accessing government services. To be constantly or highly available, these websites require ongoing quality maintenance. Egovernment websites are complex; its maintenance necessitates a complex undertaking. Further understanding about egovernment website maintenance remains necessary, especially relating to the required effort and competence of government staff and organisations, as well as collaboration. This research aims to propose a qualitative system dynamics model which conceptualises the feedback relationships of website maintenance, staff and organisational effort as well as competence, and the collaborative factors in influencing egovernment website availability. As part of the broader context of system dynamics study, the conceptual model needs to be validated with actual data and will be used as a basis for developing a system dynamic simulation model.

Online service quality and perceived value in mobile government success: An empirical study of mobile police in China Abstract   Measuring the success of mobile government (mgovernment) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and mgovernment endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLeanxe2x80x99s (2003) updated information systems (IS) success model in order to develop an mgovernment success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 mgovernment users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information qualityonline service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring mgovernment system success.