Hospital Receptionist Robot v2: Design for Enhancing Verbal Interaction with Social Skills This paper presents a new version of robot receptionist system for healthcare facility environment. Our HealthBots consists of three subsystems: a receptionist robot system, a nurse assistant robot system, and a medical server. Our first version of receptionist robot, interacts with human at hospital reception, gives instructions to human verbally, but cannot understand what human says, so it uses a touch screen to get the response from human. In this paper, we design a receptionist robot that recognizes human face as well as speech, which enhances verbal interaction skill of robot. In addition, we design a reaction generation engine to generate appropriate reactive motions and speech. Moreover, we study which social skills are important to a hospital receptionist robot to enhance social interaction, such as friendliness and attention. We implemented perception modules, decisionmaking modules, and reaction modules to our HealthBots architecture, and did two case studies to find essential social skills for hospital receptionist robots.

Humanoid coworkers: How is it like to work with a robot? Humanrobot interaction in corporate workplaces is a research area which remains unexplored. In this paper, we present the results and analysis of a social experiment we conducted by introducing a humanoid robot (Nadine) into a collaborative social workplace. The humanoidu0027s primary task was to function as a receptionist and provide general assistance to the customers. Moreover, the employees who interacted with Nadine were given over a month to get used to her capabilities, after which, the feedback was collected from the staff on the grounds of influence on productivity, affect experienced during interaction and their views on social robots assisting with regular tasks. Our results show that the usage of social robots for assisting with normal daytoday tasks is taken quite positively by the coworkers and that in the near future, more capable humanoid social robots can be used in workplaces for assisting with menial tasks. Finally, we posit that surveys such as ours could result in constructive opinions based on technological awareness, rather than opinions from mediadriven fears about the threats of technology.