Challenges in Implementing Transportation Tracking System in Saudi Arabia The advancement in information technology is transforming the business environment. The logistics industry is a major beneficiary since it has enabled them to better coordinate and integrate their operations while ensuring realtime tracking. However, the implementation of new technology introduces a unique set of challenges. This paper presents a case study with the main objective to understand the challenges an organisation face in implementing a freight tracking system. Adopting qualitative methods, indepth interviews are conducted with the implementation team, users and major stakeholders. The indepth analysis suggests that minimising user resistance and change management strategy forms the basis of successful implementation. In addition, establishing new rules and procedure, learning and development environment, accountability and communication are the pillars for the smooth transition to the new system.

Developing BulkLiquid Traceability in Indonesian Coconut Oil Company Bulkliquid food industry is identified as the most difficult industry in building a traceability system. A previous study has recommended an information system improvement. Therefore, the information system is proposed and discussed in this paper to improve the traceability system in the bulkliquid food industry. This paper focused on the development of a bulkliquid traceability information system architecture and prototype in Indonesian Coconut Oil Company. The system prototype has been verified. It was proven to reduce tracing and tracking time significantly. This system is also equipped with a feature to create a clear lot separation so as to prevent total recall. Finally, a future research direction is proposed.