A Composite Indicator for Supply Chain Performance Measurement: A Case Study in a Manufacturing Company This paper proposes a methodology to develop and implement a Composite Indicator (CI) to measure the performance of Supply Chain processes. It reflects the aggregation of individual measures, related to the same process, with a weighted average, in order to assess the global performance in terms of both efficiency and effectiveness. Through a case study in a manufacturing company, a concept validation was performed by implementing the methodology in the Return process of the Supply Chain. The results showed that the combination between a Composite Indicator and a Business Intelligence tool provides a better understanding of the overall performance of a given process, facilitating also the identification of root causes. This paper aims to contribute to the supply chain performance management research field, proposing a methodology to implement a Composite Indicator, which is a topic insufficiently explored in the existent literature.

Development of a Quadruple Bottom Linebased Composite Sustainability Index to Measure Sustainable Performance Manufacturing companies worldwide are faced with the critical issue of sustainable development. The aim of this paper is to develop a quadruple bottom linebased composite sustainability index which can be used by manufacturing firms in measuring their sustainable performance. The proposed index simultaneously considers a firmu0027s economic performance, social performance, environmental performance, and corporate governance. Field study results indicated that an index having a value from 0 to 1 can indeed be computed based on several sustainability indicators expressed in varying units. The index can be employed for performance evaluation to monitor the sustainable performance of a manufacturing company through the years. It can also be utilized for benchmarking to compare sustainable performance with other firms.