Service Design for Business Process Reengineering In the technology enabled, competitive service environment, organizations try to innovate their service while redesigning their processes to increase efficiency. The present study is aimed at developing a design method that brings together, complementarily, constructs and approaches from two fields: Service Design, which offers a humancentered, holistic focus on creating novel services and Business Process Reengineering, mainly organizational, process redesign and process efficiency focused. The Service Design for Business Process Reengineering (SD4BPR) method was developed following a Design Science Research methodology and it was applied in a business environment for the improvement of the PreSale processes of a software development company dedicated to the health area. The development of the method and its process of work are presented and discussed in order to show how SD4PBR can support the design of technologyenabled services while taking into consideration organizational issues and desired business efficiency.

Designing Through Value Cocreation: A Study of Actors, Practices and Possibilities The customerprovider collaboration that was diminished during the industrial revolution is being revived to achieve higher customer satisfaction and a competitive edge. Manufacturers are now interested in cocreating value with their customers to design a customized and sustainable solution. Value cocreation is being implemented by various businesses to solve customer problems using a combination of products and services to form productservice systems (PSS). Although PSS is promising, its design method is underexplored. This paper proposes a productservice system design method by combining the concepts of actornetwork theory and servicedominant logic. A case study was conducted on a newly built factory to test the proposed method in identifying the actors, practices and possibilities in the design process.