The robot brain server : Design of a humanartificial systems partnership The global demand on technological services that make people independent of others is growing. Social robots seem an outstanding candidate to offer services for selfmanagement and companionship because they can deliver abstract information in an understandable way and are treated as trusted partners. Recently, I initiated the Robot Brain Server (RBS) project, which handles the data, data security, and Artificial Intelligence that drives the robots. RBS takes a hybridcentered design approach in which software developers work with the public at large to produce a new generation of artificial cognitive service systems to support specialists in care, education, hospitality, and other service professions.

Service Robots in the Hospitality Industry: An Exploratory Literature Review The service sector is changing drastically due the use of robotics and other technologies, such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics. Consequently, further research opportunities in the service industry domain are also expected. In light of the above, the purpose of this paper is to explore the potentialities and limitations of service robots in the hospitality industry. To this end, this paper uses a conceptual approach based on a literature review. As a result, we found that in contexts of high customer contact, service robots should be considered to perform standardized tasks due to socialemotional and cognitiveanalytical complexity. The hospitality industry is therefore considered closely related to empathic intelligence, as the integration of service robots has not yet reached the desired stage of service delivery. In a seemingly farfetched context of our reality, organizations will have to decide whether the AI will allow the complete replacement of humans with robots capable of performing the necessary cognitive and emotional tasks. Or investing in balanced capacities by integrating robothuman systems that seems a reasonable option these days.