Lean Six Sigma Based Performance Improvement in Public Passport Services: A Case Study from Office Work Passport services involve processes that are significantly dominated by office work. The passportordering process (POP) is a standardized process that is dependent on a set of input information from the applicant. Incomplete information diminishes the performance of internal tasks that have to be performed by the passportissuing authority. It negatively affects the internal process performance, as incomplete information increases nonvalueadded activities (NVA) in the process. This manuscript focus on the utilization of Lean Six Sigma (LSS) tools to analyze the current state of the POP. A case study has been carried out at the Norwegian Southwestern Police District, relative to enhancing office work performance with the support of LSS tools. First, process mapping has been employed to identify waste and its causes. Then, Pareto analysis has been conducted to prioritize the most critical causes. Finally, fishbone diagrams have been used to provide a holistic understanding of possible rootcauses that result in poor performance.

A business analytics approach to augment six sigma problem solving: A biopharmaceutical manufacturing case study Abstract   Biopharmaceutical manufacturers are required to collect extensive observational data sets in order to meet regulatory and process quality monitoring requirements. These datasets contain information that may improve the performance of the production process. Analytics provides a means of extracting this information while Six Sigma provides a means for the insights to be incorporated into production practices.  We present a novel framework which combines Six Sigma and Business Analytics. This approach mines large volumes of inline and offline biopharmaceutical production data, allowing the entire production process to be analysed and modelled. The recommendations of the model are represented as manufacturing rules which give actionable insights to improve the performance of the process.  The integrated approach delivers promising results from synthetic experiments as well as being applied in practice to a cell culture process.