Digitization of Higher Education Institutions The fourth industrial revolution, the digitization of industry, is driving business landscape and associated skills development, including tertiary education. Universities and institutions of higher learning have evolved into technological hubs, developing and delivering skills for the future. The operations and systems together with workflows of delivery at a tertiary institution should be modified to deliver services and a product that is 4IR savvy, more importantly, the systems and processes must be 4IR enabled so as to deliver a seamless, efficient, smart digital experience. This paper reviews tertiary institutional operations and provides an architecture to deliver digitization at institutional level. This research adopts a functional and architectural view of the system and systems of systems. A Digital Education Evaluation Model (DEEM) is proposed for evaluation of traditional and digitized practices, for identification of digitized technologies for adoption. The DEEM is demonstrated by comparatively analyzing traditional and virtual classrooms.

ExpertOriented Digitalization of University Processes Digitalization challenges the way business processes are seen. The potential for enhancement is recognized even in business areas that traditionally have little to do with IT. Even though universities have long traditions of how work is organized, they have not been eager to adopt digitalized processes. Because core processes of universities rely on highly skilled experts, digitalizing processes is not as straightforward as in more mechanical work. We developed an expertoriented digitalization model (EXOD) for university processesxe2x80x99 digitalization and tested it using a case study. After digitalizing a core process, we interviewed the experts involved. The results show the usefulness and adaptability of the model. Based on the results, we recommend future studies be done to refine and test the model more comprehensively. Also, based on the adaptability of the model, we recommended it as a baseline for university process digitalization projects in general.