An Assessment of the Impacts of Workflow Management Systems on Knowledge Management Process Activities Although knowledge management initiatives have become very popular as many organizations seek to improve their operations, there are several challenges which continue to impair their success. In many cases, coordination and collaboration issues impact communication and by extension result in poor outcomes often negatively impacting the overall success of the initiative. In order to address this, this paper discusses two comparative knowledge management initiatives and assesses the impact of using an adaptive workflowmanagement system to enhance communication and collaboration. The observations related to the impact of the system are discussed and conclusions drawn. The results indicate that the application of workflow management systems can significantly improve process management in knowledge management initiatives.

How BPM Impacts Jobs: An Exploratory Field Study Despite frequent allusions to the importance of change management and employee commitment in Business Process Management (BPM) initiatives, academics in this domain have so far failed to analyse how exactly employees perceive and experience these initiatives. Since we know BPM has an impact on employees, it is important for managers that are guiding process related change initiatives or leading people working in process oriented jobs to be aware of this impact and its consequences, as leaders play a crucial role in strategy based change initiatives. This paper aims to explore the employeeu0027s experiences with and perceptions of BPM, and whether these correspond to BPM expertsu0027 visions on BPM. Moreover, it constitutes a first test of a model that proposes an extra path through which BPM can increase the Organisational Performance: through Organisational Citizenship Behaviour. Results from eight case studies suggest a partial mismatch between the impact on employees that is generally claimed in literature and the reallife experiences of impacted employees, and reveal a potential for an increased beneficial impact of BPM.