Configurable process models : experiences from a municipality case study Configurable process models integrate different variants of a business process into a single model. Through configuration users of such models can then combine the variants to derive a process model optimally fitting their individual needs. While techniques for such models were suggested in previous research, this paper presents a case study in which these techniques were extensively tested on a realworld scenario. We gathered information from four Dutch municipalities on registration processes executed on a daily basis. For each process we identified variations among municipalities and integrated them into a single, configurable process model, which can be executed in the YAWL workflow environment. We then evaluated the approach through interviews with organizations that support municipalities in organizing and executing their processes. The paper reports on both the feedback of the interviewed partners and our own observations during the model creation.

The declarative approach to business process execution : an empirical test Declarative approaches have been proposed to counter the limited flexibility of the traditional imperative modeling paradigm, but little empirical insights are available into their actual strengths and usage. In particular, it is unclear whether endusers are really capable of adjusting a particular plan to execute a business process when using a declarative approach. Our paper addresses this knowledge gap by describing the design, execution, and results of a controlled experiment in which varying levels of constraints are imposed on the way a group of subjects can execute a process. The results suggest that our subjects can effectively deal with increased levels of constraints when relying on a declarative approach. This outcome supports the viability of this approach, justifying its further development and application.