Studying Transformational Government: A review of the existing methodological approaches and future outlook Abstract   In light of the heterogeneity of scholarly publications on the subject of transformational government (TGov), this paper examines research trends and assesses methodologies used to investigate the topic with the aim of analysing directions for future research. A comprehensive analysis of Tgovernment research published in four Chartered Association of Business Schools ranked journals within the field of Public Administration, eGovernment and Information System is presented. The paper outlines research directions for further inquiry to promote the formulation of much needed theoretical constructs and approaches to research that would help bridge the existing gaps in knowledge in the area of TGov.

Online service quality and perceived value in mobile government success: An empirical study of mobile police in China Abstract   Measuring the success of mobile government (mgovernment) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and mgovernment endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLeanxe2x80x99s (2003) updated information systems (IS) success model in order to develop an mgovernment success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 mgovernment users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information qualityonline service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring mgovernment system success.