Patent application 14299014 (US), filed 2014-06-09
Publication number: US20140348316A1
Title: System and Method for Replacing Hold-Time with a Call-Back in a Contact Center Environment
CPC codes: H04M   3/5231
H04L  63/0428
H04M   3/42059
H04M   3/428
H04M   3/493
H04M   7/0024
H04M2201/40
H04M2203/2077
H04M2203/60
Office action: rejection, dated 2015-10-15
Rejection reasons: obviousness_103
double_patenting
Prior art cited: ref_id: 20060126803
ref_type: patent
severity: obviousness
ref_id: 20130054684
ref_type: patent
severity: obviousness
ref_id: 5311574
ref_type: patent
severity: obviousness
ref_id: 6141328
ref_type: patent
severity: obviousness
Final disposition: pending (2015-10-15)