Patent application 14193006 (US), filed 2014-02-28
Publication number: US20150249692A1
Title: SYSTEM AND METHOD FOR CONTACT QUEUE MANAGEMENT
CPC codes: G06Q  10/063114
H04L  65/1069
H04L  65/4015
Office action: rejection, dated 2015-10-16
Rejection reasons: obviousness_103
subject_matter_101
Prior art cited: ref_id: 20110307547
ref_type: patent
severity: obviousness
ref_id: 20070274495
ref_type: patent
severity: obviousness
Final disposition: rejected (2015-10-16)