Patent application 14578149 (US), filed 2014-12-19
Title: METHOD AND APPARATUS ENABLING VOICE-BASED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER IN A CONTACT CENTER ENVIRONMENT
CPC codes: H04M   3/5175
H04L  65/401
H04L  67/63
H04L  67/565
H04L  67/56
H04L   9/40
H04L  67/564
H04L  65/1101
G06Q  10/06
H04L  65/1026
H04L  65/103
H04L  65/1036
H04L  65/104
H04L  65/1043
H04L  65/1069
H04L  65/4038
H04L  67/04
H04L  69/08
H04L  69/329
H04M   3/2218
H04M   3/42221
H04M   3/42323
H04M   3/4234
H04M   3/4938
H04M   3/5125
H04M   3/5166
H04M   3/5183
H04M   3/5191
H04M   3/523
H04M   3/5233
H04M2201/60
H04M2207/203
H04Q   3/0029
H04Q   3/64
H04Q2213/13034
H04Q2213/13072
H04Q2213/13093
H04Q2213/1322
H04Q2213/13345
Office action: rejection, dated 2015-10-15
Rejection reasons: indefiniteness_112
Final disposition: pending (2015-10-15)