Patent application 13968631 (US), filed 2013-08-16
Publication number: US20140156539A1
Title: Device Profile-Based Rule Making for Customer Care
CPC codes: G06Q  30/015
G06Q  30/01
Office action: rejection, dated 2015-10-16
Rejection reasons: obviousness_103
subject_matter_101
indefiniteness_112
Prior art cited: ref_id: 20040083213
ref_type: patent
severity: obviousness
ref_id: 6549770
ref_type: patent
severity: obviousness
ref_id: 20060217111
ref_type: patent
severity: obviousness
ref_id: 20050149368
ref_type: patent
severity: obviousness
ref_id: Pan, Xiaoshan, Ã¢ÂÂAn Experimental Adaptive Expert System,Ã¢Â? InterSymp-2000, Baden-Baden, Germany, July 31-August 4, 2000
ref_type: patent
severity: obviousness
Final disposition: rejected (2015-10-16)