Information on how to provide feedback to Groote Schuur with either compliments or complaints.
If you have a concern or complaint about your care or the service that you have received, please talk to the staff in the department. They will be as helpful as possible and may be able to resolve your concern right away.
Your correspondence will be acknowledged within five (5) working days.
An investigation will be carried out.
You will receive a response within twenty five (25) working days; however, should a prolonged investigation be required you will be informed.
Compliments received will be shared with the staff/department concerned.