Testimonials – EOH
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Natasha Peacock	Very Happy Client
Frik Combrinck Makelaars	Satisfied Client
Yda du Toit	Happy client
Dear Bruce, trusting you are well. We would like to compliment you on the outstanding, compassionate service our client received yesterday from an assessor Tanya Erasmus from Censeo. She went out to see our client with flowers and her compassion and understanding of her sad incident was greatly appreciated. We as brokers are most grateful to yours for such great service and most importantly taking our clients' feelings and emotions in your assessment. Keep up the great service. Regards,
Louise Amiras	compliment
Charlene Esteruizen	Thank You Note !
You're simply the best!! Tx a mill. Regards,
Girlie Zungu Santam	Compliment
Goeie môre Marelise, tonne dankies, jy is 'n ster!!!! Groete,
Elzana	Thank You Note
Teressa Louw	baie dankie
Hi Martin, bogenoemde het betrekking. BAIE DANKIE VIR JOU VRIENDELIKE, PROFESSIONELE EN UITERS FLINKE DIENS OP HIERDIE EIS - DIT WORD OPREG WAARDEER!!!!! Groete,
Reinette	thank you note
Mev Coetzee	Compliment
Eleen On Hing	Happy Client
Thys Davies	Thank you note
Steve Sims	Appreciation Note
Dear All, thank you all very much for your individual roles in resolving this claim. This has been one of the most frustrating claims I have had to deal with given the lapse in our security and monitoring processes, with the only shining light the fact that I have been dealing with quality people at the broking end, the assessor end and the insurance end. A consequence of a choice I made many years ago - it has been a privilege and a pleasure to deal with you and I thank you sincerely for handling this claim in such an efficient manner. In the end (3 months and numerous trips to Rayton and Akasia later) I also managed to get the de-registration papers for the CRF thanks to interventions from several of you. I have certainly learnt some lessons here. Once again my sincere thanks to you all. Regards,
Hi Bruce, ek wil net graag baie dankie sê vir Mick. Ons was vandag na 'n klagte wat al 'n geruime tyd oor en weer beskuldigings gestuur word. Mick het hom goed van sy taak gekwyt. Was goed voorbereid en kon alle vrae hanteer. Die makelaar het geen ander keuse as om die repudiasie te aanvaar nie. Baie dankie Mick. Groete,
Hyla Kruger Santam
Calvin Govender Assistant IT Manager	You have been exceptionally helpful.
Lucinda Heuvel Staff Mulitplex Personnel - Santam	Well done
Hester de Kock	dankie
Hi Grant, ek wil net weer baie dankie sê vir die goeie en spoedige diens!! Baie dankie vir jou hulp, 'n voorspoedige pad vir jou vorentoe!
Good day Marelise, thank you very much for the effort. I'm sure it will help. You're a star. Have a great day.
Praven	Thank you very much for the effort.
Thabi Chanetsa Manager - Complex Claims, Santam	Thank you.
Hallo Stefan, graag wil ek van my kant af die volgende vir jou sê: Ek het gister dit onder die bestuur van Statusfin gebring dat ek uiters beindruk is met die wyse waarop jy die eis hanteer het. Jy was simpatiek en het empatie gehad met jou kliënt. Jy het die saak op 'n baie profesionele manier hanteer. Ja, die eis het op 'n ongemaklike tyd van die jaar plaasgevind. Die kontrakteurs was gesluit vir 'n maand lank, anders sou die eis al lankal afgehandel gewees het. Ek glo jy het die eis baie regverdig hanteer sodat beide kliënt en maatskappy nie bevoordeel of benadeel is nie. Ek versoek dat jy hierdie twee skrywes aan jou bestuur sal deurgee sodat jy ook by hulle die nodige erkenning kan kry vir jou goeie werk. Sterkte vorentoe! Groetnis,
Hi Marelise, dit was regtig 'n baie aangename ondervinding gewees om saam met jou te werk! Voorspoed met alles wat vir jou voorle! Kind regards,
Agnes Michau Client Service Manager, Santam	Thank you for your commitment.
Wilma van der Westhuizen	dankie vir puik diens.
Henk Viljoen	Thank you for your excellent service
Douwlina du Plessis	dankie. Baie dankie
Mnr C. Orton	Dankie
Hi Jo-Mare, baie dankie vir die terugvoering. Dit is 'n plesier om met jou te werk! Groete,
Zelda Venter	baie dankie vir die terugvoering.
S. Bhairoparsad	Thanking you once again.
Ek wil vir Francois Beyleveld van Censeo bedank wat die eis hanteer het. Hy is uiters behulpsaam en professioneel, en is beslis 'n aanwins. Laat weet indien daar enige inligting is wat verder benodig word. Groete,
Phiroshaw Camay	Many thanks for this clarification.
Adele	baie dankie
I am pleased to inform both the management of Santam and Censeo of the excellent service I received from Mr Andrew Harvard, the external assessor of Santam. I wish to commend Mr Andrew Harvard for his excellent service that he rendered to me. Within 24hrs Censeo contacted me with the assessor's name and contact details. An appointment was set up between ourselves and the next morning (Wednesday) Mr Andrew had to travel from Durban to Estcourt to meet me. Mr Andrew further stated that he was travelling to Newcastle on other claims, stay-over and only return to his office on Friday morning. I was amazed to be called by Mr Andrew on Monday morning to be informed that he had finalised my claim and submitted the same to Santam for processing. Mr Andrew must be commended for his professionalism and dedication to customer service excellence. He values his clients and put their needs first rather then his own. I am proud to be associated with Santam and its affiliates Censeo, who truly comply with Santam's ethos, Insurance Good and Proper. Keep up the sterling work! Your staff expertise and humility must be complimented and commended. Thanking you,
Mr A. Deepnarain	Thanking you.
Willem	thank you for your kind assistance.
Hi Georg, baie dankie vir die profesionele wyse waarop jy die eis hanteer het, dit is 'n plesier vir my hart en gees om jou te leer ken. Seen vir jou. Groete,
Dr Gerhard Steyn (M.Th D.Th)	baie dankie.
Francois Greyling	Thank you.
Annemie Olwagen	Thank you for your swift service!
Liesl Meyer	baie dankie.
Elize	Baie dankie vir jou diens.
Geagte Scharia, Baie dankie vir jou simpatieke hantering van ongetwyfeld die mees traumatiese ervsring wat ek ooit inmy lewe gehad het... Dankie,
Thato Tlhabane	Thank you for your assistance.
Elmarié Bird	baie dankie vir uitstekende diens met hierdie eis.
Good day Mr Basdew, I just want to thank you for the professional manner in which you treated me. I understand that everything you did was part of your job. In my time of confusion and hopelessness you told me that I need to stay positive. If I focus on positive things I will draw positive things to myself. I won't forget that. PLEASE DO MIND MY ENGLISH. You know here in Cape Town we like the Afrikaans. As we say here BAIE DANKIE! Kind regards,
Gabriel	I just want to thank you.
Ridwaan	Baie dankie vir u flink diens
Riana Warricker	Many thanks.
Renen Roets	A very good report.
Deidre	baie dankie.
Yvette	Baie baie dankie.
Cherise Duff	compliments
Abrihana Botha	Compliments.
Jerelene Soobramoney	continue to be excellent at what you do.
Alyssia Camarinha	thank you for you assistance,
Hi daar, skuus die alzheimers light het ingeskop toe vergeet ek om vir jou dankie te sê vir ons eis uitbetaling. Baie baie dankie vir al jou hulp met die proses se sukses, jy mag maar by jou baas gaan aanklop vir 'n verhoging vir puik kliëntediens. Nogmaals dankie!! Mooi week,
Craig	thanks vir die update
Hi Grant/Andy, ek wil ook net hiermee baie baie dankie sê vir die uitstekende diens en die uiters professionele manier waarop julle die eis en die kliënt gehanteer het. Dit is 'n absolute plesier om saam met mense so competent soos julle te werk. Vriendelike groete,
Goeie more Grant. Gister was een van die slegste dae van my 18 jaar as Makelaar in in die Versekerings wêreld! Die ontnugtering van 'n persoon wat ek reeds 8 jaar ken se oneerlikheid, is vir my amper te veel! Die Motomia scooter moes net nooit op die polis gewees het nie! Ek het nooit die kliënt gevra vir sy lisensie daarvoor. Ek het aangeneem hy gaan die scooter soms gaan gebruik om na klënt te ry, hy was juis in die proses om sy bakkie te verkoop! Ek besef nou julle werk met sulke eise daagliks en jy het eintlik reeds voor sy erkenning geweet, daar is slang in die gras en my kliënt praat nie die waarheid! Ek wil jou en Tersius egter bedank vir die die manier waarop julle die aangeleentheid hanteer het en die kliënt die kans gegee het om 'n paar netelige vrae uit te klaar! Hierdie gebeure is vir my ook 'n wake up call, om eenvoudig net meer vrae te vra wanneer persoon aansoek doen vir versekering en ten minste afskrif van die bestuurslisensies te versoek! Ek wag in spanning wat die uiteinde van die bedrog eis gaan wees! Dra ook my dank aan Tersius oor! Hoop nie ons sien mekaar ooit weer onder sulke omstandighede nie! Groete,
Elza van Vuuren	baie dankie.
Sandra Meyer	baie dankie.
Anonymous	Thank you for prompt service.
Dear Nadine, many thanks for your efficiency, a very rare trait in today's world. Really appreciated! Regards,
John	many thanks for your efficiency,
Hi Gareth, on behalf of Jean and myself I would like to thank you for the professional manner in which you have dealt with the assessment of our claim. The whole experience has been very trying for us as a family and your calm, reassuring professionalism has been the one positive aspect that has resulted from our loss. Thank you again and best wishes for the future. Best regards,
Greg Marsh	I would like to thank you for the professional manner,
Hi Marelise, baie dankie vir al jou moeite. Dit was regtig 'n voorreg om met mense soos julle (jy) te werk. Lekker week verder!
Thank you Lex for walking the extra mile for the client. Regards,
Riki Eggel	Thank You
Goeie middag Veronique. Verskriklik baie baie dankie vir jou uitstekende diens en dringende hulp in die verband en dat jy die haas uit die hoed geruk het! Censeo kan met meer personeel soos jy doen! Stuur asb. die aan vir jou bestuurder. Groete,
Karlien	baie dankie
Dear Izuel, thank you for your excellent service herein, much appreciated.
Kurt Hendrikse	excellent service
More Werner, baie dankie vir die goeie diens en die hantering van die eis. Aangeheg die dokumentasie. Groete,
Johan, dankie vir jou altyd goeie diens en terugvoer. Groete,
Hyla Kruger Manager - Alternative Claim Services
Hi Mari-Jeanne, it is great being able to have professional service for both ourselves and our clients, thank you. Kind regards,
Caroline Woudberg	Complement
Freda, we really appreciate all your time, trouble, attention to detail that you always give us. Have an awesome day further!
Tracey	awesome day
Marelise, baie dankie vir al jou tyd en moeite, ek waardeer dit opreg. Nogmals baie dankie! Laat weet my gerus as ek enige verdere inligting vir jou kan verskaf. Groete,
Herman Grobler	baie dankie
Harry, baie dankie vir jou vinnige en goeie diens, dit word opreg waardeer op die eis. Vriendelike groete,
Annamarie de Fortier	dankie
Môre Jaco, ek sommer namens die kliënt geteken vir nou. Hy sal die dokumente vir my later deurstuur. Dankie vir jou uitstekende diens ek waardeer dit opreg. Geniet jou dag. Vriendelike groete,
Môre Harry, ons wil baie dankie sê vir die hulp vir asl wat jy gedoen het vir ons. Baie dankie dat jy uit jou pad gegaan het ook. Baie dankie,
Mario Tessa van Rooyen	baie dankie
Goeie môre Michelle, ek verwys na ons gesprek vanoggend insake die eis. Baie dankie vir jou en die assessor se vriendelike en goeie diens. Groete,
Karlien van der Spuy
Baie dankie vir jou vinnige hulp ek waardeer dit opreg.
Mev Rheeder	Baie dankie
Hi Johrene, wow that is a superb investigation. Thank you. We will settle payment soonest. Best regards,
Tammy Hattingh Manager - Claims Underwriting	Compliments.
Ons wil net graag vir Virgulle Steenkamp bedank vir die professionele hanteer van hierdie kliënt se eise. Dit was vir 'n motor diefstal eis asook 'n alle risiko eis. Dra asb ons tevredenheid aan hom oor. Baie dankie
Thank you very very much for your QUICK RESPONSE to our client's claim. VERY HIGHLY APPRECIATED. Thanks again. Regards,
H. M. Dayal DAYALJEES INS BROKERS	VERY HIGHLY APPRECIATED
Baie dankie vir die professionele wyse waarop jy my, Kranspoort en ons eis hanteer het - dit word opreg waardeer! Groete,
Baie dankie vir jou goeie diens, ek waardeer dit. Baie baie dankie Marelise. Sjoe jy is 'n ster hoor! Ek sal my Pa inform dat hy nou rerig die beste persoon gekry het om hom te help met sy eis. Ek hoop jy kan bietjie vroeer huis toe gaan. Mooi bly,
Hi Marelise, thank you for the documentation and follow up telephone call last week. Your assistance is, and has been, much appreciated, thanks again. I trust you will get to enjoy the festive season, in spite of work, and all the best for 2015, Regards.
John Ward	Much appreciated, thanks again.
Hi Anthony, after dealing with you, I can only but have much more faith in Censeo. Thanks again,
Nicolene	Thanks again,
Dankie Johan! Dit is wonderlik om met sulke professionele mense soos die van Censeo te werk!
Marelise, thank you for all your effort and getting everything to me at your soonest. I really appreciate it. Call me now and again, say hello to me. Regards,
C. Naidoo	thank you for all your effort
Marius, nogmaals baie dankie vir al die moeite wat jy gedoen het om ons eis afgehandel te kry, jy het meer as jou deel gedoen, ons waardeer dit baie!
Hi MJ, I also just want to say thank you for your professional, prompt and friendly assistance on this claim. Should you have any queries do not hesitate to contact us as we are always available to assist you on any insurance related matter. Kind regards,
Lorraine Tuohy	just want to say thank you.
Thank you Marelise, so wonderful to see that there are still people out there who are so professional and competent! Many thanks,
Mirella	Many thanks,
Middag Mari-Jeanne, baie dankie vir jou goeie diens. Vriendelike groete,
Harry	baie dankie vir jou goeie diens.
Nisha/Bacela, once again I want to thank Santam and Censeo for making this claim possible! I wish to applaud the team for the quick response and service. Santam will always form a part of my future!! Kind regards,
Jannie Prinsloo	Compliments.
Hi Jacqui, I applaud your efforts, well done. Kind Regards,
Enver Thomas	I applaud your efforts,
Just to say Patrick was totally amazing. I am totally distraught after having been hijacked and the service was unbelievable. Best,
Martine Margoles	Compliments.
Dear Mrs Delport, I wish to express my thanks and appreciation for a great customer service experience and the high level of professionalism exhibited by Santam and Censeo representatives. Mr Ashik Ramnarain, from Censeo, was professional and courteous at all times during the investigation. Please thank all those staff members who contributed to my great experience. Regards,
Dean Marais	great customer service experience,
Goeie dag Freddy, baie dankie graag se ek baie dankie vir u puik werk! Lekker dag verder. Regards / Groete.
Zynóvia Alant	baie dankie.
Morning David, short email to thank you so much for your assistance. Have spoken to Juan this morning from Censeo and he has provided me with all the details of recovering the vehicle and they are in the process of doing this. Knowing the claim is being handled by Censeo makes my work so much easier and I am sure the Insured will be happy with the service Santam are providing him. Many thanks. Have a good weekend. Kind regards,
Charmaine	Many thanks.
All the work Censeo has done for us has been well documented and supported our fraud identification process.
Absa Life	Compliments.
The work is of a very good standard that we will continue to use the services.
I have used the services of Censeo at my previous employer and ensured that we use them at my current employer so that I can achieve the targets and desired outputs required within the "identification of fraud".
I am happy to support the application of Censeo due to the high standards of the work/services that are provided.
Censeo continues to vary their range of products and services in their field of operation by expanding rapidly and diversifying into the leading experts in the field of insurance administration, adjustment and forensic services.
Sanlam Personal Finance / Sanlam Sky Solutions
We are dependent on Censeo to ensure that we not only manage our risk with regards to claims assessment, but also to manage our claims fraud risk effectively.
Censeo continues to provide a service to Sanlam Sky that allows us to settle all valid claims fairly, accurately and as quickly as possible.
We find Censeo to be very professional, responsive, reliable and caring in their approach. We consider Censeo as an essential part of our company and strategy and together are committed to the fight against fraud and corruption.
Good morning Virgulle, I sincerely would like to thank you for the professional and sympathetic matter in which you conducted your investigation. An accident is a traumatic experience in itself and whilst doing your job to the best of your ability, you took your client's emotional state into consideration. Many thanks and kind regards,
Cecil Eybers	Thank you.
Hi Mari-Jeanne!! Baie dankie, word hoog op prys gestel. Vriendelike groete,
André du Toit	Baie dankie,
Thank you! You are fantastic!! Kind regards,
Pikkie Reichel	You are fantastic!!
Graag wil ons namens ons kliënt en die makelaar, u elkeen hartlik bedank vir die hantering van die eis. Santam en die makelaars het nog 'n tevrede kliënt!! Ons waardeer julle tyd en moeite. Groete,