Consumer Rights Directive 2011
The Consumer Rights Directive 2011/83/EU is a consumer protection measure in EU law. It was due to be implemented by 13 December 2013 Scope. The Directive applies to most contracts between traders and consumers and applied to all contracts concluded after 13 June 2014. Exceptions include financial services, gambling, healthcare by regulated professionals, package travel, property transactions, social services, timeshare and most aspects of passenger transport. Content. The Consumer Rights Directive contains provisions on: Implementation. The UK government held a consultation in 2012. The new laws overhaul a number of consumer protection measures originally enacted  long before the rise of internet shopping and fit together with a number of other changes to form a new Consumer Bill of Rights replacing more than a dozen older, often overlapping and inconsistent laws. Outdated Spanish mortgage laws have already been shown to be in breach of the new rules and must conform.