Sheila Heen
Sheila Heen is an American author, educator and public speaker. She is a senior lecturer on Law at Harvard Law School, member of the Harvard Negotiation Project, co-founder of Triad Consulting, and author of two New York Times Best Sellers - "Difficult Conversations: How to Discuss What Matters Most", and "Thanks for the Feedback: The Science and Art of Receiving Feedback Well." At Harvard, Sheila teaches negotiation and conflict management. Biography. She received her B.A. from Occidental College and her J.D. from Harvard Law School. Upon graduating law school, Heen joined the Harvard Negotiation Project in 1993 to  focus on negotiation theory for practitioners. She married John Richardson in 1994. She is co-founder of Triad Consulting Group, a global corporate education and communication consulting firm. Her book with Douglas Stone and Bruce Patton, "Difficult Conversations: How to Discuss What Matters Most" (Penguin 2000) expands on the problem-solving approach set forth in "Getting to Yes".