Evaluering van die rol van interpersoonlike kommunikasie in die funksionering van die Unisa biblioteek se algemene inligtingsdiens
dc.contributor.advisor Du Plooy, G.M.
dc.contributor.advisor Willemse, J.
dc.contributor.author Van Heerden, Martha Maria en
dc.date.issued 1995-11 en
dc.identifier.citation Van Heerden, Martha Maria (1995) Evaluering van die rol van interpersoonlike kommunikasie in die funksionering van die Unisa biblioteek se algemene inligtingsdiens, University of South Africa, Pretoria, <http://hdl.handle.net/10500/16308> en
dc.description.abstract In hierdie studie word die rol van interpersoonlike komrnunikasie in die funksionering van die algemene inligtingsdiens van die Unisa Biblioteek aan die Universiteit van Suid-Afrika ondersoek. 'n Kwantitatiewe meetinstrument word ontwikkel om gebruikertevredenheid met die hoofkomponente van die algemene inligtingsdiens, naamlik die inligtingsassistent, die inligting wat deur die klient ontvang word en die fisiese omgewing waarin die diens gelewer word, te evalueer. Daar word bevind dat 'n beduidende assosiasie bestaan tussen gebruikertevredenheid met die inligtingsassistent en gebruikertevredenheid met die inligting wat ontvang word. 'n Verkorte vrae lys word ontwerp en aanbevee 1 as 'n meetinstrument waarmee die bestuur gebruikertevredenheid met die algemene inligtingsdiens op 'n gereelde grondslag kan meet.
dc.description.abstract This study investigates the role of interpersonal communication in the functioning of the general information service provided by the Unisa Library at the University of South Africa. A quantitative measuring instrument is developed to evaluate user satisfaction with the main components of the general information service, that is the information assistant, the information received by the client and the physical surroundings in which the service is provided. It is found that a significant association exists between user satisfaction with the information assistant and user satisfaction with the information received. A shortened questionnaire is designed and recommended as a measuring instrument with which management can on a regular basis measure user satisfaction with the general information service.
dc.format.extent 1 online resource (xi, 227 leaves) en
dc.subject Reference librarians
dc.subject Reference services
dc.subject Interpersonal communication
dc.subject Organizational communication
dc.subject Systems approach
dc.subject Unobtrusive testing
dc.subject College and university libraries
dc.subject.ddc 302.2242 en
dc.subject.lcsh Academic libraries --Reference services -- South Africa --Pretoria
dc.subject.lcsh Academic libraries --Use studies
dc.subject.lcsh Communication in organizations --South Africa --Pretoria
dc.subject.lcsh Information services --South Africa --Pretoria --Evaluation
dc.subject.lcsh Interpersonal communication --Evaluation
dc.title Evaluering van die rol van interpersoonlike kommunikasie in die funksionering van die Unisa biblioteek se algemene inligtingsdiens en
dc.description.department Communication Science
dc.description.degree M.A. (Communication)
Theses and Dissertations (Communication Science)