Umqondisi wezifundo zeCommerce eNUST uMnu. Milton Web Ndlovu uvumelane loSibanda esithi ngempela abafundi beNUST lamanye amakolitshi sebezafumana ukufunda okulula. the aim of the study is to establish how clients of the germiston police station experience service delivery from personnel at their local police station and how police officials perceive their service delivery. this research wants to determine the extent of knowledge skills and attitude within the saps. the main objective was to evaluate services delivered by saps personnel. a qualitative research approach was chosen because it is flexible. the results of the study identified gaps. a significant shortage of personnel in the client service centre was noted. furthermore, the results revealed that there is poor management and evaluation of the service delivery process. to have an effective and efficient service delivery process, it is recommended that the management of germiston police station re--enforce legislation on service delivery and human resource capacity with the introduction of a customer service agent in the client service center and implement a monitoring and evaluation strategy.