From: Disha Govind
Sent: Friday, 22 September 2017 9:19 AM
To: Marlien Potgieter
I’d like to say thank you to you and your team for assisting us so quickly with the damages incurred on our vehicle.
We managed to get our vehicle back and I will return the rental car as soon as possible, hopefully today.
You are a great company, we couldn’t have chosen better and we truly appreciate it!
From: Johan Swift
Sent: Thursday, 10 January 2019 11:07 AM
Baie dankie Marlien. Soos gewoonlik net puik diens vanaf TUFFSTUFF!
From: Claire Ventrer
Sent: Monday, 10 August 2018 08:36 AM
Thank you for this excellent service!!!!
From: Erryn Zeiler
Sent: Wednesday, 26 September 2018 11:52 AM
I would like to thank you for your exceptional service in handling my windscreen claim. The whole process took less than 24 hours counting from my initial report to installation of the windscreen at my premises.
From: Peter Windell
Sent: Monday, 4 March 2018 09:10 AM
To: Andre du Plessis
Net n e pos van groot dankbaarheid en waardering met die hantering van my eis met die diefstal van my voertuig Toyota Hilux gedurende November 2018 en die herstel daarvan nadat dit teruggevind is .
In vandag se tye is goeie diens ongehoord en mens verwag al pyn en leiding met enige dienslewering in Suid Afrika.
Ek moet 2 mense se name noem wat die proses en die hantering van my eis soveel makliker gemaak het.
Marlien wat my eis hanteer het is n staatmaker en defnitief n aanwins vir julle maatskappy met die wyse hoe sy my bygestaan het met die eise deur die hele proses.
As gevolg van probleme buite die beheer van Tuffstuff en swak paneelklopperswerk het Marlien my deurentyd op hoogte gehou en self uit haar pad gegaan om die eis af te handel en my kalm en gelukkig te hou ,van die hantering van die eis tot bystand met die motorhuur gedurende Desember met my vakansie.
Ek is self in die langtermyn versekeringsbedryf en ek weet hoe belangrik goeie kliente diens is maar sy het n nuwe standaard gestel wat ek nog nie teegekom het nie en ek is geinspereer om my kliente dieselfde goeie diens te gee wat sy aan my gegee het.
Die tweede persoon wat ek wil bedank vir sy goeie diens is Mnr Jan Gassessing die tweede Assesor wat aangestel is in Januarie nadat die paneelkloppers nie hul beloftes nagekom het nie en swak werk met die herstel gedoen het.
Toe ek Jan gedurende Januarie die eerste keer ontmoet het was ek redelik gatvol en moedeloos vir die paneelkloppers maar Jan het my gerus gestel en belowe dat hy sal sorg dat my voertuig herstel sal word volgens spesifikasies.
Ek was bra skepties maar Jan het met die paneelkloppers se gal gewerk en uit sy pad gegaan om hulle te druk en selfs na ure gesit by hulle en wag totdat die voertuig reg was.
As dit nie vir Marlien en Jan was nie het ek defnitief in of in n hospital of in tronk beland met die paneelkloppers se swak werk en die hantering van die eis.
Ek sal en het alreeds op sosiale media vertel van Tuffstuff se goeie diens en ek sal julle defnitief aanbeveel vir enige persoon wat opsoek is na korttermyn versekering en goeie diens.
Die seatcovers wat deel is van die eis het ek nou na amper 4 maande nog nie ontvang nie maar ek is seker dit sal binnekort uitgesorteer word anders sal Marlien en Jan hulle uitsort.
Sent: Wednesday, 20 June 2018 6:48 PM
Your Service Level is beyond words!!!.
From: Jan Human
Sent: Monday, 21 May 2018 10:18 AM
To: Tuffstuff Info
Ek wil graag baie dankie se aan Tuffstuff vir die hulp met my onlangse botsing met ‘n Rooibok. Julle hulp was uit die boonste rakke! Ek wil ook graag twee persone se name noem wat uit hulle pad gegaan het om my weer terug by die huis te kry.
Marlien by Tuffstuff se kantoor sowel as Rashid (hoop ek spel sy naam reg) by Tuff Assist. Beide se hulp was meer as wat mens normaalweg verwag. Baie dankie daarvoor!!!!
Ek is trots om te kan se ek is by Tuffstuff verseker.
From: Derik Pretorius
Sent: Wednesday, 6 March 2019 10:53 AM
To: Deon Joubert
Goeie more Deon
Baie dankie vir die brief ter bevestiging van versekering.
Wil net vir jou ook dankie se vir jou uitstekende diens en terugvoering
From: Wouter De Witte - 3Pin
Sent: Monday, 4 March 2019 12:03 PM
To: Wilhelm Ritter
Thank you for your outstanding service as always.
From: Bente Donné
Sent: Wednesday, 6 March 2019 10:20 AM
I did a little bit advertising in the Africa Overland Forum about your good service insuring a foreign vehicle.
There is going a rumour around that every vehicle in ZA is 3rd party insured which is included in the fuel price! Is that true?
But anyways we feel better with an own insurance!
From: Patrick Barber
Sent: Friday, 25 May 2018 07:39 AM
Good Day Wilhelm
Once again, thanks so much for your excellent service.
From: Sanjeev Rajdave
Sent: Monday, 12 November 2018 12:40 PM
To: Rochelle van der Berg
Thank you for your efficient feedback and assistance.
From: Johan Mitchell
Sent: Wednesday, 29 August 2018 12:56 PM
Eersteklas, baie dankie Rochelle.
Groete, Johan Mitchell.
From: Klement Marais
Sent: Wednesday, 20 June 2018 13:28 PM
To: Moya Neethling, Deon Joubert
Ek wil net hiermee Vreeslik baie dankie se vir julle hulp met die BMW. Ek het reeds vir julle paar online reviews gaan los om te se dankie.
Ek waardeer almal se hulp opreg, die geld is vandag in betaal.
From: Morag Evans
Sent: Thursday, 17 January 2019 08:44 AM
To: Moya Neethling
Thank you for dealing with this so promptly and efficiently. It really is always a pleasure dealing with you guys.
From: Saleem Barmania
Sent: Tuesday, 26 February 2019 10:44 AM
To: Moya Neethling, Marlien Potgieter
The bumper was fitted yesterday and it’s just lovely! (see photograph attached)
Big thank you to both Monty and TuffStuff!
I am happy to be associated with both of your organisations and will recommend you to anyone.
From: Amy Le Roux
Sent: Friday, 14 September 2018 09:16 AM
Thanks so much - always appreciate that tuffstuff makes it as easy as possible to claim when necessary and the service I have received has always been impeccable.
From: Rhyno Haywood
Sent: Tuesday, 19 February 2019 16:15 PM
Dankie vir jou moeite en jou span.
From: WG Swanepoel
Sent: Tuesday, 25 May 2018 16:09 PM
Good afternoon Moya,
I also want to thank you and the other staff for the speedy processing of my claim, I really appreciate it.
From: Jaco Smit
Sent: Wednesday, 30 January 2019 16:06 PM
To: Marissa Stelzer
We can move to your new proposal! I have been with you for a few years and have no complaints!
From: Rudolf Strydom
Sent: Wednesday, 30 January 2019 16:28 PM
Thank you so much, Marissa. Very efficient and prompt.
From: Claire Venter
Sent: Thursday, 31 January 2019 09:20 AM
Thank you the awesome service as always!!!
From: Endri Steyn
Sent: Wednesday, 27 February 2019 16:18 PM
From: Cameron Fish
Sent: Friday, 22 February 2019 09:28
To: Clarissa Weyers
I am glad to be back with Tuffstuff Insurance !!
It has be a pleasure dealing with you from the start, your efficient , knowledgeable and friendly service is commendable ..
Sent: Wednesday, January 23, 2019 12:40 PM
Thank you so much for the excellent service! I needed to resolve this issue as soon as possible and you helped to make it happen.
Truly truly appreciate it!
From: Griffin, Karin K
Sent: Wednesday, 06 March 2019 01:54 PM
Thanks for prompt feedback Clarissa, exactly why I love TuffStuff.
Sent: Tuesday, 24 April 2018 08:41 AM
To: Leandri Venter
Great diens, baie dankie Leandri
From: Djordje Zobenica
Sent: Monday, January 28, 2019 09:05 AM
Thanks for everything, you rock as usual.
From: Rene Barnard
Sent: Wednesday, 09 January 2019 09:55 AM
Thank you kindly! Also for the excellent service these last few years.
From: Mike Britz
Sent: Thursday, 27 September 2018 16:57 PM
Your service has been excellent !!!
From: Kobus Swart
Sent: Wednesday, 11 July 2018 11:58 AM
Hi Leandri / Marissa,
Baie dankie vir hulle hulp, soos altyd ‘n plesier om saam julle te werk !