List of Are You Being Served? characters
This is a list of characters from the BBC sitcom "Are You Being Served?" that ran from 1972 until 1985. After the series ended, there was a spin-off series called Grace & Favour, from 1992 until 1993 with many of the original actors reprising their roles. An Australian version was also produced. John Inman was the only actor to appear in all three series. Appearances. Of the cast throughout the duration of the series and its sequel, all are deceased with the exception of Mike Berry, Penny Irving, Doremy Vernon and Vivienne Johnson . Menswear. This section contains information on the characters who worked in the Menswear department of Grace Brothers. Mr Humphries (John Inman) (also appeared in Grace and Favour and Are You Being Served? Australian edition). Mr Wilberforce Claybourne Humphries (John Inman), sales assistant, later senior assistant in menswear. Mr Humphries' colleagues and 'best friends' (although he denied this) were Mr Lucas and Mr Spooner. His ambiguous sexuality was used as a catalyst for many comedic situations and one-liners. Mr Humphries was particularly noted for his mincing walk and his slightly high-pitched voice, which he discarded when answering the phone : "MENSWEAR", he intoned in a falsified baritone. He had one of the most famous catchphrases of the era: when asked by a colleague, " Mr Humphries, are you free?" (to serve a customer), he always gave the exaggerated response, "I'm free!" in a very high pitched voice. As the series progressed he often arrived late at work in increasingly outrageous attire including punk rocker clothing and hair, motorcycle leather jacket and chaps, and a sailor uniform, always with an equally outrageous account of his previous night's activities and his efforts to make it to work on time nonetheless. On  one occasion, Mr Lucas opined to him after a description of the previous evening: "It's all go at your place!" Mr Humphries frequently spoke of a companion or companions referred to only as "my friend", often in a situation that pertained in some way to the subject under discussion. Everyone always assumed that the friends that he mentioned were men and would sometimes ask about them, and Mr Humphries would answer back, "What makes you think it's a 'he'?!", often in a voice lowered by an octave. He was born in 1938–39, so throughout the show, his age  was 33/34 – 46/47. He is often described as the most loveable character in the show, and was shown to be the most popular member of the floor in 'Shedding the Load' when he was the only member of staff not to receive a vote to be sacked. In "Heir Apparent", Old Mr Grace believes that Mr Humphries was his son and all the staff are spoiling him. Mr Lucas (Trevor Bannister) (series 1–7). Mr James/Dick Lucas (Trevor Bannister) was the 'Jack the lad' junior menswear assistant, who was nearly always late for work but always had a creative excuse . He was not very concerned about the departmental pecking order, and made many sarcastic remarks, usually towards Mrs Slocombe. In the early series he had a relationship with Miss Brahms, as mentioned in 'Big Brother', however by later episodes she seems to have developed an antipathy towards him. Mr Lucas once called himself the 'best friend' of Mr Humphries, who was quick to deny it. His departure is never explained, although Captain Peacock remarked in the episode "Sit Out" after Mr Lucas left, on a day in which the departments had achieved no sales, that the last time the departments  had no sales, "we fired the junior." Mr Lucas was thus made redundant, or terminated at will. (In real life, Trevor Bannister had already accepted a part in a tour for Middle Age Spread so he was unable to continue the role of Mr Lucas.) In the series Mr Lucas represents fresh, modern thinking contrasted with the stale, old-fashioned thinking that permeates Grace Brothers. In a series 5 episode, Mr Grace decides to Americanise the store, and the staff must call each other by their first names; Mr Lucas embarrassingly reveals to his co-workers that his first name  is Dick, much to the delight of Mr Humphries. In "Shedding The Load" he signs a letter as Dick Lucas. But in the series 2 episode "The Clock", Mr Mash addresses him as Mr James Lucas. Despite being the department junior, Bannister was, in fact, one year older than Inman. Mr Grainger (Arthur Brough) (series 1–5). Mr Ernest Grainger (Arthur Brough) was the original senior of the menswear department; he had been with Grace Brothers for over four decades. He resented being forced to share the floor with the Ladies Department. He vaguely resembled Winston Churchill, in both appearance and  demeanour, and had done impressions of him during the war while in ENSA. Mr Grainger often fell asleep at work, and failed to wake up when called, unless Mr Humphries asked him "Mr Grainger! Are you free?" When flabbergasted or grumpy, Mr Humphries would often come to his aid and call: "Glass of water for Mr Grainger!" Little is known about his personal life, except his marriage, an illegitimate child from the 1950s with "a girl from haberdashery" and a sister. Unlike his successors, Mr Tebbs and Mr Goldberg, who only lasted one series, and Mr Grossman and Mr Klein , who only lasted four episodes, Mr Grainger lasted five series and was thus the longest-serving menswear senior. Like Mr Rumbold, he was bald. He was 65 in 1974, so was born in 1909. Although he generally got along well with the others, Mr Grainger was sometimes cranky and bad-tempered and would protest and become resentful whenever the menswear department had to share valuable space with the ladies, or when Captain Peacock would nonchalantly mention a perk he had earned despite having served less time at the store than Mr Grainger (such as a visit to the company boardroom ). Once he had the opportunity to fill in for Mr Rumbold who was away for a one-month conference (this was a nice gesture, as it entitled Mr Grainger to a slightly bigger pension) but the position went to his head: he took advantage of all Mr. Rumbold's perks (in particular the liquor cabinet and cigars), but imposed strict discipline on the rest of the staff: he threatened to make an adverse entry in Peacock's personnel record and he actually sacked Mrs Slocombe (however, he did repent his ways by the end of the episode). His character left  when Arthur Brough died on 28 May 1978, while the sixth series was in pre-production. He was being written into the scripts at this time. Mr Tebbs (James Hayter) (series 6). Mr Percival Tebbs (James Hayter) was Mr Grainger's first replacement as menswear senior, following the death of Arthur Brough (1978) who played Grainger. He shared many traits with his predecessor, but unlike the somewhat sloppy Mr Grainger, he was obsessed with order and propriety and considered himself an excellent salesman. He was also an overachiever and received a number of recognitions from Grace Brothers for his contributions . Although he was generally as rigid and somewhat stuffy as Mr Grainger, he did have a sense of humour about him, and particularly enjoyed, like Mr Lucas, insulting Mrs Slocombe, whom he considered to be a "crabby old cow". After only one year in the show, Mr Tebbs retired from Grace Brothers; Mr Tebbs' departure was the only one addressed by the series (as his retirement party at Grace Brothers is shown). Mr Goldberg (Alfie Bass) (series 7). Mr Harry Goldberg (Alfie Bass) replaced Mr Tebbs as menswear senior; he originally took on the junior position, while Mr Humphries and  Mr Lucas were respectively promoted to Senior Assistants. However, Mr Goldberg had all of his friends purchase goods from him the very next day after he was hired. As a result, he was quickly promoted to menswear senior, and Mr Humphries and Mr Lucas returned to their former positions. Goldberg often tried to supplement his wages, for example by establishing his own recruitment agency (and recruiting Grace Brothers' employees away to better-paying jobs). At his job interview, he revealed that he had spent time in the Army with Captain Peacock, to the shock and amusement of all except Captain  Peacock. In order to remain at Grace Brothers he blackmailed Captain Peacock with a picture of them in the army which showed Peacock in a corporal's uniform. A slick businessman, Mr Goldberg allegedly burned down his own store for insurance purposes. Mr Goldberg was much more relaxed than his predecessors and was, in general, a friendly presence. The character is written and performed as a broad Jewish stereotype. Mr Spooner (Mike Berry) (series 8–10). Mr Bert Spooner (Mike Berry) (born 1942, aged 38–43), Mr Lucas's replacement, was similar to him in many ways: He was friends with Mr  Humphries, he was sarcastic and lazy, but generally a lot less witty and charming. He made rude remarks, most frequently towards Mrs Slocombe (often being made to change tables in the canteen for this), didn't get on with Captain Peacock and had a hinted affair with Miss Brahms. In the final episode, he was demoted to lift operator but was quickly reinstated when he became a pop star. Mr Grossman (Milo Sperber) (series 8). Mr Grossman (Milo Sperber) joined the clothing department after Young Mr Grace suggested having a small section of the men's and ladies' department made  into an area to sell shoes. Little is known about him as he only appeared in four episodes, although his first episode, in which he was transferred from the Shoe Department, revealed him to be an expert in shoe sales. Mr Grossman was a relaxed and friendly influence in the Men's Department and also spoke with a foreign accent. Mr Klein (Benny Lee) (series 8). Mr Abraham Klein (Benny Lee), joined the department to help out with the sales but is from the Cutting Department. Speaks often of his wife, generally in disparaging tones, and doesn't object to  quietly making jokes at Captain Peacock's expense. Other than that, his character remained undeveloped over his brief tenure. Like Mr Grossman, he lasted only four episodes, including the 1981 Christmas Special. Ladies wear. This section contains information on the characters who worked in the Ladieswear department. Mrs Slocombe (Mollie Sugden) (also appeared in spin-off Grace and Favour). Mrs. Mary Elizabeth Jennifer Rachel Abergavenny "Betty" Slocombe (née Yiddell), portrayed by Mollie Sugden was the senior in the ladies department. Born in 1926 in Blackpool. She frequently sported elaborate hairstyles with brightly coloured rinses ranging from blue to more outrageous  shades. Mrs Slocombe's husband left her, or was possibly arrested by the Fraud Squad (although viewers are finally introduced to him in the second series of "Grace & Favour"), and she lived with her cat, Tiddles, which she referred to as "my pussy"; this was the source of many a double entendre, most of which Mrs Slocombe herself completely missed. Although Tiddles was generally referred to as a tomcat (male), this was contradicted in one episode when Tiddles had a litter of kittens in the store. Mrs Slocombe also tried to sound refined and "posh", but when exasperated or annoyed , she revealed more than a trace of a working-class Northern accent. She developed something of an adversarial relationship with Mr Lucas, and later Mr Spooner, frequently exchanging insults, despite her having gotten along reasonably well with Mr Lucas early on in the series. Miss Brahms (Wendy Richard) (also appeared in spin-off Grace and Favour). Miss Shirley Brahms (Wendy Richard) was the attractive junior ladieswear assistant who was often cheeky to Mrs Slocombe. Her Cockney accent was sometimes unintelligible, but she often put on a posher voice when answering the telephone. Under Mrs Slocombe's guidance, she became a  more useful assistant throughout the series, though the hierarchy of Grace Brothers meant that she would have been promoted only when Mrs Slocombe left. She was attractive and receptive to the advances of Misters Lucas, Spooner, Conway and, once or twice, Humphries. Because of her youth and life, she considers herself to have few standards. In one incident, she was approached to participate in a store-wide "Holiday Girl" contest with the assumption that she would easily win; but she refused, mainly because one of the prizes was a vacation aboard the yacht of Old Mr Grace, who had previously  tried to indecently assault her. The biggest sale she ever made was when Mrs Slocombe was away, temporarily taking Mr Rumbold's place. Management. This section includes the characters who had a management role at Grace Brothers. Captain Peacock (Frank Thornton) (also appeared in spin-off Grace and Favour). Captain Stephen Peacock (Frank Thornton), the somewhat stuffy floorwalker, considers himself a cut above the assistants with both his position at the store and his dubious military record; he even feels the need to brag about his experiences fighting Rommel in North Africa. But Mr. Mash likes to tell the staff  that Peacock served in the Naafi instead, and probably never left England, while Mr. Goldberg hints that Peacock was actually only a corporal. Allegedly, despite his military rank, Peacock began at Grace Brothers as a sweeper in the stockroom. Although Peacock usually talks as if he were a member of the elite Commando unit, on two occasions he admits he was in the Royal Army Service Corps. He is very pedantic with the staff (in one instance admonishing Miss Brahms for being one second late for work) as well as being rather disloyal to his colleagues (believing Mr Humphries guilty  of stealing money from the till in spite of knowing him for 9 years). By 1975 he had been working at Grace Brothers for 20 years. In the episode "Front Page Story" Mr Humphries states that Peacock is 55, meaning he must have been born in 1926, the same age as Mrs Slocombe. Captain Peacock is attracted to Mr Rumbold's secretaries, such as Miss Belfridge. His wife, Mrs Peacock, to whom he has been married since 1959, is seen in a number of episodes. Mr Rumbold (Nicholas Smith) (also appeared in spin-off Grace and Favour). Mr Cuthbert Rumbold  (Nicholas Smith), the manager of the floor, was often mocked for his bald head, large ears, and lack of intelligence. Nicknamed "Jug Ears", he frequently took slang phrases literally, leading to his formulating far-fetched explanations of incidents between staff members. He often took credit for others' ideas but subsequently tried to deny all involvement when the idea inevitably proved disastrous. Mr Rumbold's greatest ambition was to become a director of Grace Brothers: he looks up dreamily whenever the word "boardroom" is mentioned. He was usually oblivious to the sex appeal of his attractive secretaries. By the time of  Grace and Favour Mrs Rumbold has left Mr Rumbold for a younger do-it-yourself man. In the episode "Roots" his brother Mycroft (also played by Smith) makes a brief appearance. Through the series, Mr Rumbold is frequently seen playing the piano for a number of staff events, birthdays, dances and performances. The Grace Brothers (Harold Bennett and Kenneth Waller) (series 1–8, series 8). The Grace brothers, Young Mr Grace (Harold Bennett) and Old Mr Grace (Kenneth Waller), were the old-fashioned owners of the store. Both were old but loved young, curvaceous women. They both treated their employees with  respect and encouragement, hence Young Mr Grace's catch phrase, "You've all done very well!" However, they were terminally naive to the fact that Grace Brothers was in its declining years. Despite the wealth of the family, they were somewhat stingy with money and paid their workers terribly, causing many strikes, disagreements and disruptions. Young Mr Grace started off as a fish salesman before inheriting the store from an uncle in 1926. Old Mr Grace remained an unseen character until series eight, and there was a recurring joke for many years in which, upon seeing Young Mr Grace for  the first time, someone would ask in surprise, "That's "Young" Mr Grace?" The other person always replied, "Old Mr Grace doesn't get about much these days." Ironically, when he finally did appear in the show, Kenneth Waller (as Old Mr Grace) twenty-eight years "younger" than Harold Bennett (as Young Mr Grace), and thus the character was in much better condition both mentally and physically. It was revealed that Young Mr Grace had a wife who died in 1935. Young Mr Grace's age was a mystery. In 1976, it was said he was 80, yet in 1977 , it was said he was born in 1897, and his 80th birthday was celebrated in that episode. In 1978, it was said that it was his 80th birthday then. Old Mr Grace was born in 1891, and celebrated his 90th birthday in 1981. He was married to Annie Grainger (as stated in Heir Apparent) but in that episode though he was married to Mr Humphries's mother. At some point, Young Mr Grace had a heart attack and was left with a very weak heart afterwards. Whenever his secretary showed off her legs, it would have a terrible effect on  his heart. Both Old and Young Mr Grace are last seen in the episode "Roots". Maintenance and packing. This section includes characters who worked in maintenance and packing. Mr. Mash (Larry Martyn) (series 1–3). Mr. Mash (Larry Martyn) was a Grace Brothers maintenance man. He was frequently reprimanded by Captain Peacock for appearing on the sales floor during business hours, but had no fear of his superiors. He had a thorough knowledge of store operations and was a union agitator. He often bragged of taking home much larger pay cheques than the sales assistants due to overtime. Mr. Mash departed  with no explanation before Season 4, and was replaced by Mr. Harman. Mr Harman (Arthur English) (series 4–10). Mr. Harman (Arthur English) replaced Mr. Mash in Series 4 as maintenance man. He shared some traits with Mr. Mash: both were "common" sorts and union men; and like Mash he battled with Captain Peacock over his appearances on the floor during store open hours. However, he was considerably less militant and was more friendly towards the sales staff than Mr. Mash. Reciprocally, the other staff were much more accepting of him than they had been of Mr. Mash, and he frequently  acted as a member of the group and not just as an antagonist. He graciously assisted Mrs. Slocombe in the episode "The Apartment", when she was allowed to stay on the top floor of the building, by setting up various items of furniture and displays so that she could have all the creature comforts. He also masterminded the deception in "The Hold Up", dressing up as the leader of "The Gumby Gang" in order to fool the burglars who were holding Miss Brahms, Captain Peacock and Mr. Spooner hostage in Mr. Rumbold's office. Mr Harman's first name was  stated as 'Harry' in "The Old Order Changes" episode and again in "Monkey Business", both times by Mr. Rumbold. However, in the latter episode, he then tells the rest of the staff it's 'Beverley'. Whether he is having a private joke at their expense is unclear, though he does deliver the information straight-faced. Mr. Harman was last seen in "The Pop Star" (1984) which was the last episode of "Are You Being Served?" and therefore didn't appear in the sequel "Grace and Favour". Warwick and Seymour (Jimmy Mac and Keith Hodiak) (series 6–10). Warwick (Jimmy Mac) and  Seymour (Keith Hodiak) were both assistants to Mr. Harman in later series. Warwick made brief appearances from series six to series nine and Seymour appeared more visibly in three episodes of series ten. Two other assistants appeared throughout, one unnamed in one episode in series five and one named Stanford in two episodes in series nine. Secretaries. This section lists details of the numerous secretaries who served Young Mr. Grace, Old Mr. Grace and Mr. Rumbold during the series: Mr. Rumbold's First Secretary (Stephanie Gathercole) (Series 1 & 2). The first secretary to appear in the series was played by  Stephanie Gathercole (who also provided the lift girl voice used in the theme song). Little is known about her, but she is wise to Mr. Lucas's tricks – when he walks past her, she wisely places a clipboard in front of her bottom. She appeared in the Pilot, Series 1 and one episode in Series 2. Miss Ainsworth (Nina Francis) (Series 3). Miss Ainsworth, played by Nina Francis, was Mr. Rumbold's secretary in "The Hand of Fate" and "Coffee Morning" (series 3). Miss Thorpe (Moira Foot) (Series 3). Moira Foot played Miss Thorpe, who appeared as Mr Rumbold's  new but temporary secretary in the episodes 'German Week', 'Shoulder to Shoulder' and 'New Look'. Her good looks attracted the attentions of Captain Peacock and even Young Mr Grace. Moira Foot later played Denise Laroque in 'Allo 'Allo which was also created by Jeremy Lloyd and David Croft. Mr. Rumbold's Secretary (Isabella Rye) (Series 4). Isabella Rye appeared as Mr. Rumbold's secretary in "Forward, Mr. Grainger". She was said to have been reassigned from Young Mr. Grace's office because she was bad for his blood pressure. Miss Hazelwood (Melita Manger) (Series 4). Miss Monica Hazelwood appeared as  Mr Rumbold's secretary in 'Oh, What A Tangled Web' when Mrs. Peacock accused her and Captain Peacock of having an affair. She had just dumped her fiancé and was not in a stable mood – and neither was Mrs. Peacock. The situation also made her father smash her wedding cake over Mr. Grainger's head. Miss Bakewell (Penny Irving) (series 4–7). Miss Bakewell (Penny Irving), Young Mr Grace's longest running and most loyal secretary, appeared from season 4 to season 7. She also appeared in the "Are You being Served?" film, but with her name changed to "Miss Nicholson . Her good looks often attracted the attention of the male staff at Grace Brothers. Miss Edwards (Louise Burton) (Series 8). Virginia Edwards is Old Mr. Grace's Deputy Secretary. She seems to pal up with Mr. Grace's nurse. In her interview, she sits on Mr. Grace's knee and types a letter, with one finger, that Old Mr. Grace is dictating to her. She only appears in a few episodes at the end of Series 8. Old Mr Grace's Secretary (Debbie Linden) (Series 8). Although never being assigned a name, Old Mr. Grace's Secretary (Debbie Linden) is 	List of Are You Being Served? characters
15349913	very good-looking. When Old Mr. Grace first meets her, she is described by Mr. Harman as 'one owner since new, very sporty, and capable of high speeds if you put your foot down and she's all yours.' She is blonde, and often wears short skirts, low cut tops and she also has a small purple streak in her hair. She only appeared in five episodes in Series 8, after which Mr. Grace says that she is going off on a course. Miss Belfridge (Candy Davis) (series 9–10). Miss Belfridge (Candy Davis) was the longest-running secretary of Mr. 	List of Are You Being Served? characters
15349914	Rumbold (lasting all of Series 9 and 10) and her beautiful face and voluptuous figure caught the attentions of most male members of staff (especially Captain Peacock, besides Mr. Rumbold). The busty blonde appeared to be smitten by Captain Peacock, often flirting with him. She appeared in many episodes and was the most prominent of Mr. Rumbold's secretaries. She has an O-Level in Literature, and is known for her flamboyant clothes and hairstyles. She is conscientious of her hair and nails, and is sometimes portrayed as mildly stupid. Relatives of staff. Mrs. Annie Humphries (John Inman) (series 5	List of Are You Being Served? characters
15349915	, series 8). Mrs Annie Humphries is Mr. Humphries' mother. She only appears twice during the show. The other times that we hear about her is from Mr. Humphries himself or from their telephone calls during and after work. Her marital status is unknown. Early in the series, and in 'Heir Apparent', Mr. Humphries mentions his father, but for most of the show she stays with Mr. Humphries at a shared home, and Mr. Humphries speaks frequently about her, at one point saying 'I wish she'd get married again'. The first time she appears is in the episode Founder's  Day", where she explains how Mr. Humphries got his job at Grace Brothers. The second time she appears is in "Heir apparent", where Old Mr Grace is thought to be Mr Humphries' father. In this episode, Mr. Humphries' mother does come to Grace Brothers. Her first appearance was a video recording. John Inman was not credited for that episode. In the second episode, however, he was credited as a 'guest appearance'. In this episode the mother and son never cross paths, and one is always looking for the other. In one scene Mr. Humphries emerged from one lift seconds after  his mother entered the other one. Mr. Humphries' mother often tries to make her son more manly. She often enrolls him in things that will 'make him a man'. In the movie, she overhears the female worker, Conchita, asking Mr. Humphries if she can share his bed. She tells him that 'the change will do him good.' Mrs Peacock (Diana King/Diana Lambert) (series 4, 8, 9, 10). Mrs Peacock (Diana King/Diana Lambert) was the long-suffering wife of Captain Peacock. She always suspected Captain Peacock of cheating on her and all her on-screen appearances were during periods  of marital discord. In Mrs Peacock's first appearance ("Oh What A Tangled Web"), she suspected Captain Peacock of having an affair with Mr Rumbold's secretary, Miss Hazelwood, because her brother had seen them in a car together, although he was later cleared. In her second appearance ("A Personal Problem"), because Captain Peacock had accidentally put his hands down Miss Pickthorpe's cleavage to retrieve some spilt blancmange and semolina pudding at a party (the department Miss Pickthorpe works for was never specified, and the semolina pudding turned out to be Mr Harrowgate and Miss Fawcett the year before . Like Miss Pickthorpe, their department was never found out). Mrs Peacock became Mr Rumbold's secretary, and she pretended that she was having an affair with him to make Captain Peacock jealous. In her third appearance ("The Sweet Smell of Success"), Mrs Peacock burst into Mr Rumbold's office because she suspected Captain Peacock of flirting with Mr Rumbold's new secretary, Miss Belfridge. In her fourth appearance ("Grounds For Divorce"), Captain Peacock chose to stay with her rather than a bank/accounts clerk who had become infatuated with him. In her fifth appearance ("Friends And Neighbours"), Mrs Peacock came  to the Grace Brothers houses to check up on her husband (like Mrs Rumbold), but she left satisfied (unlike Mrs Rumbold). Captain Peacock once mentioned that she had many brothers and sisters ("His And Hers" and "The Think Tank"). By the time of "Grace and Favour", Mrs Peacock seems to be either dead or divorced from Captain Peacock as she is neither seen nor mentioned. Mrs. Grainger (Pearl Hackney) (series 2). Mrs. Grainger (Pearl Hackney) was Mr. Grainger's wife. She was mentioned by him, to miss "Mrs. Dale's Diary", despite that it had gone off the air over  ten years earlier, and to want a world-cruise, when it appeared that Mr. Grainger had won a lot of money. Mrs. Grainger's only appearance was when she came to the store in "The Clock", to celebrate Mr. Grainger's 65th birthday. She was frequently mentioned by Mr Grainger throughout the series. Mrs. Rumbold (Jean Challis) (series 10). Mrs. Rumbold (Jean Challis) was Mr. Rumbold's wife. She was rarely mentioned and only appeared once in the show; that was when she suspected Mr. Rumbold of cheating on her ("Friends And Neighbours"), and she stormed into the Grace Brothers  flats to see what was going on, and discovered her husband drinking champagne with his secretary, Miss Belfridge. By the time of "Grace And Favour", Mrs Rumbold had left her husband for Mr. Prentice of Tools and Hardware. Mycroft Rumbold (Nicholas Smith) (Series 8). Mycroft is Mr. Rumbold's brother. He is only seen once, and it is implied that he is an artist or family researcher, for he makes a shield for Old Mr. Grace's 90th birthday, to celebrate his roots, which were Welsh, then Scottish, then from Somerset, and then had something to do with the Black  and White Minstrels. Unlike his brother, he has a head of flaming red hair, and has thin, metal-rimmed glasses. Although it can't be confirmed, the idea of Mycroft may have originated with Mycroft Holmes, brother of Sherlock Holmes. Supporting characters. Mrs. Diana Yardswick, The Canteen Manageress (Doremy Vernon) (series 3, 4, 6–10). played by Doremy Vernon Manageress of the canteen, mostly cooked disgraceful food, and had a large, rubbish-strewn kitchen. Diana frequently had arguments with the senior staff and wasn't worried about being fired due to her union, 'National Associated Canteen Employees, Restaurant and Domestic' (NACERD , a play on the term knackered). By Series 9, she had developed a friendship with the staff and appeared in the commercial of their night club in Series 10. Nurse to the Grace Brothers (Pat Astley (Series 5) and Vivienne Johnson (Series 6-8). Although her character was never given a name, the blonde nurse to both Old Mr Grace and Young Mr Grace appeared on the programme for three series. She is mostly recalled for her good looks and particularly for her seductive, husky voice; which was used for effect in the episode "Closed Circuit" when Miss Brahms' high -pitched Cockney accent proves to be incompatible as the public face of Grace Brothers' department store. Nurse dubs Miss Brahms' voice, causing a passing by Lord to become smitten with the sound of her. The nurse was generally professional (apart from her attire) and thorough, and assisted with most of the medical goings-on at Grace Brothers, even those that didn't involve the brothers themselves. Astley appeared as a non-speaking, slightly more demure version of the character in series 5, while Johnson played the character in most of her appearances. Goddard (Freddie Wiles) (season 1–6). Goddard (Freddie Wiles ), was the early chauffeur to Young Mr Grace. He appeared in many episodes between the pilot and season six. He always appeared in an old-fashioned chauffeur's uniform. Although regularly appearing and escorting Mr Grace around the store, Wiles was never credited for his role. However, Freddie Wiles played a porter in the final episode of season five and was credited. Minor characters. This section contains the minor characters in "Are You Being Served?" The Cleaners (Hilda Fenemore and others). Even though Hilda Fenemore played one character, (a cleaner), it was assigned three names – Elsie Makepiece, Daphne Ackroyd, and  Ivy. She appeared between seasons two and seven, and always has her hair in curlers and wears a turban, except series seven where she wears a white, bright yellow overall. She speaks with a Cockney accent, and is apparently married, although her husband is only mentioned once. In the episode "Cold Comfort" she is joined by Gladys, played by Lambert. In the final episode, "The Pop Star" the cleaners are played by Mary Bradley and Joan Dainty. Other (silent and uncredited) cleaners were called Doris Poland, Ivy Plunkett, Hillary, Deirdre, Daphne, Beatrice, Ethel, Betty, Noreen and Mrs Wadonga. Mrs Axelby . Mrs Axelby is the best friend and possibly close neighbour of Mrs Slocombe. She is never seen on screen but Mrs Slocombe mentioned her many times, mostly starting with the line "Me and my friend Mrs Axelby...". They would seem to frequent a lot of bars together in search of men. Many episodes begin with Mrs Slocombe relating an anecdote involving her and Mrs Axelby to Miss Brahms. She is described as a tough woman, who plays many contact sports. In an earlier episode, she is referred to as 'Mrs. Elthrop'. Tiddles and Winston. Tiddles was the pet cat and  longtime feline companion of Mrs Slocombe. Mrs Slocombe refers to Tiddles as her "pussy". Mrs. Slocombe clearly loves Tiddles often voicing her dislike for staying behind for a staff meeting, or coming in early, due to inconveniencing Tiddles. It is later revealed that Mrs Slocombe owns a canary called Winston whom Tiddles does not get on with. In "Mrs Slocombe Expects", Mrs Slocombe discovers that Tiddles was pregnant and suspects that the father is a Burmese cat that lives nearby. Later, Mrs Slocombe becomes worried that Tiddles will go into labour when she is not there so decides to ask  permission to bring her into work. When Mr Rumbold refuses, Mr Harman smuggles her into the tailor store in a coffee machine and she goes into labour. Tiddles's tail is actually seen coming out of the coffee machine (this was props, not a real cat). Mrs Slocombe is prevented from helping her. The management work out Tiddles is there. When they go in, they find that Tiddles now has six kittens. Captain Peacock and Mr Rumbold's anger are washed away at the sight of the "cute and enchanting" kittens. The credits then show each of the staff (apart  from Young Mr Grace and Mr Rumbold) holding, smiling and cuddling one of the kittens. (Live kittens (weeks older than newborns) were shown briefly in the episode.) In "The Apartment", Mrs Slocombe is moving house and but finds she has squatters in her new house, so Mrs Slocombe temporarily moves into the store and makes up a little house and takes Tiddles and Winston with her. Tiddles is actually seen again in her carrier box (once again Tiddles is portrayed by props). In "Lost And Found", Tiddles went missing causes great distress for Mrs Slocombe. The staff receive news that  one of her toys was found near a well. Fearing the worst, the staff decide to buy her a kitten called Madam Wou whose father was "Emperor Chong of Bangkok, five times triple champion". At the end, Tiddles returns with another six kittens and sired by Madam Wou's father. Mrs Slocombe also briefly wins a parrot in the Lottery, though Mr. Humphries ends up taking him. In "The Night Club", Mrs Slocombe tries to send a telephone message to Tiddles but accidentally sends it to a neighbour, making him think that she fancies him. Tiddles was seen live for  the first time in "Grace and Favour". In "Fifty Years On", it is revealed that Tiddles was born in the late 1960s. Tiddles's appearance keeps changing throughout the series. In "Mrs Slocombe Expects", Tiddles appears to be a grey tabby. In "The Apartment", Tiddles is a black cat. In Grace and Favour, Tiddles is a blueish-grey Persian cat. Also in Grace and Favour, it is revealed that Mrs Slocombe had a cat before Tiddles, in 1951. Despite having been depicted as having had kittens with male cats (two litters: six in each, making twelve), and being referenced as  a female in some episodes, Tiddles was sometimes referred to as a tomcat (male). Edna Comlozi (Avril Angers) (Series 7). Despite only appearing in one episode in series 7 ("Mrs. Slocombe, Senior Person"), Miss Edna Comlozi (Avril Angers), is mentioned in several other episodes, and works in the Cosmetics department. In a later episode, it is said she was fired for being rude to a customer. In earlier episodes, she is said to be a friend of Mrs. Slocombe, but in her appearance she is heard to call Mrs. Slocombe a 'silly old bitch'. Mrs. Slocombe's response to this  was "Fancy Cat!" spoken in a low, resentful tone. Mr Patel (Renu Setna) (Series 7). Mr Patel (Renu Setna), is the head of the Accounts Department. He only appeared in one series 7 episode, but is mentioned frequently by members of staff. In a later episode, he has resigned due to one of Old Mr. Grace's new rules or schemes. He is from either India or Bangladesh, for he is said to eat curry and chapatis but also states he hadn't had a curry as good since leaving Wolverhampton. Mr Harman had used the same line just before  suggesting that either Arthur English (Mr Harman) or Renu Setna had got their line wrong. Customers and Others. This section contains a list of actors who portrayed customers and others in "Are You Being Served?". Many of the same actors portrayed multiple customers throughout the series and the extras cast might therefore be considered an ensemble in its own right. Episode titles are shown followed by character names (where credited) or identifiers/descriptions: