Reviews Categories | Amateur Radio Equipment Repair | Kenwood Service East Help
Reviews: 90 Average rating: 4.3/5 MSRP: $(missingadd MSRP)
Description: Kenwoods east coast repair location. I believe it is a
subcontractor not really Kenwood
Jun 20, 2017 08:43
My TS-590s recently started acting up. Garbled signal both transmit and receive. I was deciding whether or not to use this repair facility. I had some reservations as a couple of the reviews here weren't too flattering. I was going to give the guy in TX a shot but apparently he was going to be on vacation this month and was not accepting new work. So, with a little bit of apprehension, I sent the rig out to Kenwood East. I sent it out on a Tuesday. Got an email from them on Thursday. Rig was repaired on Friday. Back in my hands yesterday. Less than a week. Cost was reasonable. Radio was repaired and is operating now flawlessly. You should have no reservations about using this repair service if you own a Kenwood.
Mar 24, 2017 12:35
I have a TS590SG under warranty with Frequency Drift issues - nothing real bad that you couldn't live with and work around but since the rig is new I wanted to make sure it was on the money. I bought a Kenwood TCXO High Stability Oscillator and was going to install it myself. Called Kenwood Service Center East late one evening as they were going home and one of their techs took the time to speak with me regarding this mod and also told me some other things to look at and check. I decided to send the radio to them and let them do the work and give it the once over. The radio was back within one week of their receipt, the TCXO was installed and aligned, radio was checked for other issues , and the latest firmware was uploaded, which I didn't even ask about. Upon receipt, I checked out everything and was good to go. Therefore I was extremely happy that I sent it to them and would certainly use them again.
Mar 17, 2017 11:55
Kenwood East =WORST
I cant tell you how much I hate this place!
They tell you one thing on the phone then they
give you different prices,then its a problem if the unit was worked on by another shop.They tell me it will be $550 for a 800 dollar radio.Then when I tell them I will come pick it up they tell me they are going to hold my radio Hostage and charge me $20 a day storage fee.You want to talk to a manager here you get "the manager hasnt been away for months".
Nasty,bad attitude,worst experience of my life from Kenwood.Kenwood corporate had to send them a UPS label and I finally got my radio back worst than it was.These idiots broke it more.You bring your radio here,you deserve what you get!
Jokes on me right AVSL?!
Jan 13, 2017 08:02
Sent my TS590SG out for service on a Thursday with enclosed note and payment info enclosed. Exactly one week later on Thursday my radio returned working like new again. How can you ask for any better service! I have dealt with this service in the past with same results, if needed in the future, I will absolutely be back.
Dec 29, 2016 14:58
Service is good, communication needs improvement
I sent in my TM-D700A for repairs to the control head (I'd damaged it, and replacements are not available). Service time was reasonable, about two weeks from diagnosis and my acceptance of repair estimate to when it landed at my door, including a holiday. The price for parts and labor was about what I expected. Communication was lacking. I did not receive the promised email with claim number when the radio was received, nor did I receive a notice or tracking number when the radio was repaired and shipped back to me.
Since I'm in the Midwest, I might try the Pacific service center if I need another Kenwood repair.
Nov 4, 2016 17:44
No complaints from me, great service!
Took my TS-590S in for ALC fix, firmware update and install VGS-1 while case was open. Great counter service from Joanne. Went home, had lunch and got call from Joanne 3 hrs later saying radio was ready for pick-up. Return trip w/Joanne at the counter. Radio brought out, wrapped in protective plastic, no marks, no excuses, just great service. We are fortunate to have these folks in Hampton Roads/Tidewater area of Virginia. Highly recommend for your Kenwood. They also fix other brands, call or visit their website to determine which ones. Highly recommended. Also recommend "Shel's" hot dog stand next door to Kenwood East! 2 dogs and plate full of fries $5.99...are you kidding me??
Great turn around time. Crappy work
Great and fast turn around.