The Anchor Guesthouse Reviews
The Anchor Guesthouse
B&B • 74 Coronation Road, Pioneer Park, Newcastle, 2940, KwaZulu-Natal
Anilia C - Aug 2018
In my opinie is hierdie nie 'n gastehuis nie, meer 'n studentekomune. Ons was wel by die ontvangs vriendelik ontmoet en ons kamer aangewys. Die res van die huis was vol drinkende jongmense 'studente' wat die kombuis en eetkamer oorgeneem het met kosmaak en drank. Ons het geen rus gehad nie. Eers was dit onluisterbare harde musiek tot net na 10 pm, daarna het hul uitgegaan om verder te gaan drink en het ons vir so 2 en 'n half ure bietjie rustigheid gehad alhoewel ons 'yorkie puppy' so verbouereerd was dat ek gesukkel het om hom tot ruste te kry. ...
In my opinie is hierdie nie 'n gastehuis nie, meer 'n studentekomune. Ons was wel by die ontvangs vriendelik ontmoet en ons kamer aangewys. Die res van die huis was vol drinkende jongmense 'studente' wat die kombuis en eetkamer oorgeneem het met kosmaak en drank. Ons het geen rus gehad nie. Eers was dit onluisterbare harde musiek tot net na 10 pm, daarna het hul uitgegaan om verder te gaan drink en het ons vir so 2 en 'n half ure bietjie rustigheid gehad alhoewel ons 'yorkie puppy' so verbouereerd was dat ek gesukkel het om hom tot ruste te kry. Ongeveer 12:30 het die jongklomp begin terugkom met 'n luide gejuig wat ons weereens wakker gehad het, soveel so dat ons teen 2 am gesit en tee drink het in die kamer. Verstaan mooi ek het geen probleem met vrolike jongmense nie, ek het self twee, maar ek dink nie dit is gepas om ander gaste in te neem wanneer die huis vol studente is nie. Verder was die paslaken op die bed vuil en heeltemal te groot, daar was ook nie teelepels saam met die tee en koffie in die kamer nie, die broodrooster was stukkend ens.
Sharon Joan's Response
Thank you for your review I take note of your complaints and have addressed them. The students were here for 2 weeks and this is not a accommodation for students only. They were informed to keep the noise down and then also that, after 22:00 no noise is allowed.
The students were from the UK and are teachers who have come to our country to collect information on the poorer schools in our country and then these schools are financially helped by the UK government.
Engela E - Jul 2018
We enjoyed our stay there and a bonus was that we were able to watch the soccer. Everything was clean and neat and we couldn't find fault with anything. We were also very much impressed with our breakfast before we left! Once again, thank you very much for the friendly lady at reception and the good service. I can recommend Anchor Guesthouse with peace of mind.
Ons was beïndruk.
Ons het ons verblyf daar geniet en 'n bonus was dat ons die sokker kon kyk. Alles was skoon en netjies en ons kon met niks fout vind nie. Ons was ook baie beïndruk met die ontbyt voor ons vertrek het! Weereens baie dankie vir die vriendelike ontvangsdame en goeie diens. Ek kan Anchor Guesthouse met 'n geruste hart aanbeveel.
Baie dankie ons is regtig baie bly julle het julle verblyf by ons geniet. Dit maak ons harte warm as ons sien who mense ons waardeer.
Ek hoop ons sien julle weer eendag.
Sharon en Thembi
Nico V - Jul 2018
The lady who welcomed us was very friendly. She showed me the room I originally booked and it was very small, so she gave us a better room and that was a plus. The negative points are the mattress's springs jabbed me in my back and on my wife's side too. The sheets on the bed were stretched out and we had to get up every now and then to make the bed again. The room's location is not good at all, because there was an SAPS vehicle that moved in and out all night and every time the vehicle moved out, the lights were shining into our room and just when ...
The lady who welcomed us was very friendly. She showed me the room I originally booked and it was very small, so she gave us a better room and that was a plus. The negative points are the mattress's springs jabbed me in my back and on my wife's side too. The sheets on the bed were stretched out and we had to get up every now and then to make the bed again. The room's location is not good at all, because there was an SAPS vehicle that moved in and out all night and every time the vehicle moved out, the lights were shining into our room and just when you think you're going to sleep well the vehicle is back and you wake up in again. That's why I did not spend my full two nights in the guesthouse but searched for another place on Saturday night. The lady who welcomed us was also not at the guest house that weekend. The breakfast was 5 out of 10 because there was not even jam to put on the bread and the juice was very tasteless and room temperature, was not even cold.
Die dame wat ons ontvang het was baie vriendelik. Sy het die kamer wat ek oorspronklik bespreek het, vir my gewys en die kamer, dit was baie klein toe gee sy vir ons 'n beter kamer en dit was 'n pluspunt. Die negatiewe punte is die matras se springe het in my rug gesteek en aan my vrou se kant ook. Die paslakens op die bed is uitgerek en ons moes kort-kort opstaan om die bed op te maak. Die kamer se ligging is glad nie goed nie, want daar was 'n SAPS-voertuig wat die hele nag in en uitbeweeg het en elke keer as die voertuig uitbeweeg skyn die ligte ...
Die dame wat ons ontvang het was baie vriendelik. Sy het die kamer wat ek oorspronklik bespreek het, vir my gewys en die kamer, dit was baie klein toe gee sy vir ons 'n beter kamer en dit was 'n pluspunt. Die negatiewe punte is die matras se springe het in my rug gesteek en aan my vrou se kant ook. Die paslakens op die bed is uitgerek en ons moes kort-kort opstaan om die bed op te maak. Die kamer se ligging is glad nie goed nie, want daar was 'n SAPS-voertuig wat die hele nag in en uitbeweeg het en elke keer as die voertuig uitbeweeg skyn die ligte in ons kamer in en as jy dink nou gaan jy lekker slaap kom die voertuig terug en is jy van vooraf wakker. Daarom het ek nie my volle twee nagte in die gastehuis benut nie maar Saterdagaand vir my 'n ander plek gesoek om te oornag. Die dame wat ons ontvang het was ook geensins by die gastehuis die naweek nie. Die ontbyt was so 5 uit 10 want daar was nie eers konfyt om op brood te smeer nie en die sap is baie flou aangemaak gewees en was kamer temperatuur nie eens koud nie.
We did try our best to accommodate you during your stay. You originally booked our single room. We gave you a choice of 2 other rooms and you choose room 5 as your preferred room. We have no knowledge of any police vehicle driving in and out of our guesthouse on the night of question. I viewed the camera recording and only saw our guests' vehicles who came back to the guest house on 1 occasion. When you complained about the mattress a new mattress was placed in your room and the bed has now been replaced with a completely ...
We did try our best to accommodate you during your stay. You originally booked our single room. We gave you a choice of 2 other rooms and you choose room 5 as your preferred room. We have no knowledge of any police vehicle driving in and out of our guesthouse on the night of question. I viewed the camera recording and only saw our guests' vehicles who came back to the guest house on 1 occasion. When you complained about the mattress a new mattress was placed in your room and the bed has now been replaced with a completely new bed. You were not happy with the sheets they were replaced as well.
Referring to your breakfast you told the ladies that the breakfast was very delicious and would like the same breakfast the next day. As far as I am concerned if you looked in your sauce basket you would have found the jam you say was not there. I personally make sure that all the breakfast accessories are in each basket. If you found your juice to be not to your satisfaction you could have asked for other juice. You do receive our contact information when a booking is confirmed, you could have contacted me with any questions or concerns.
Thank you for your review and we have taken note of some of your complaints and have addressed them.
Philip P - Jun 2018
Okay for a one night stopover but a bit noisy.
It was nice and everything works, except the mattress was shot and there was no jam at breakfast. Being in a house was a bit noisy with some loud talking, someone went out about 21:30 and returned after midnight, so not a nice night's sleep. The receptionist was very good and friendly.
Thank you very much for your review. We appreciate it when our guests let us know what was wrong during their stay so that we can improve on that in the future. We will give attention to your suggestions.
Thank you for the receptionist compliment.
Santa, Thembi, Nomusa
Bernadine G - Jun 2018
Kort beslis nuwe badkamer en badkamer baie klein, nie eers stoele om op te sit nie. En daar was 'n tannie van so tagtig jaar wat oor die bed gesit en waak het.
Baie dankie vir julle terugvoer. Wat die badkamers aanbetref. Al ons kamers is gerieflik toegerus met hulle eie badkamer met 'n stort, wasbak en toilet. Ek is seker as u met een van die dames hier gepraat het sou hulle met graagte u geskuif het na n kamer met n groter badkamer, aangesien daar verskeie kamers beskikbaar was. Sitplek is beskikbaar in die sitkamer, en elke kamer is toegerus met n tafel en n stoel. Wat die 80 jarige dame aanbetref, kan ek ongelukkig nie n uitspraak lewer nie, aangesien ek haar nog nie in my tyd hier ontmoet het nie, ...
Baie dankie vir julle terugvoer. Wat die badkamers aanbetref. Al ons kamers is gerieflik toegerus met hulle eie badkamer met 'n stort, wasbak en toilet. Ek is seker as u met een van die dames hier gepraat het sou hulle met graagte u geskuif het na n kamer met n groter badkamer, aangesien daar verskeie kamers beskikbaar was. Sitplek is beskikbaar in die sitkamer, en elke kamer is toegerus met n tafel en n stoel. Wat die 80 jarige dame aanbetref, kan ek ongelukkig nie n uitspraak lewer nie, aangesien ek haar nog nie in my tyd hier ontmoet het nie, en so ook nog geen ander gaste wat oor die afgelope 2 jaar hier oornag het nie. Ek sal verseker as ek haar ontmoet vir haar se dat die nie n plek is vir gratis akkomodasie nie. Ons streef daarna om in ons kliente se behoeftes te voorsien. Hoop ons sien u weer in die toekoms.
Santa, Thembi en Nomusa
Maryna - May 2018
Plekkie was skoon en netjies, goeie diens en op 'n hoofpad naby als. Die kamer uitleg is nie van die beste nie.
Baie dankie vir die terugvoering. Ons neem altyd wat ons gaste sê in ag, en verbeter graag op die versoeke. Ons waardeer julle belangstelling in ons Gastehuis. Ons hoop ons sien julle weer in die toekoms.
Santa, Thembi en Nomusa.
Durby-ann S - Feb 2018
Gemaklik en goed ingerig na 'n lang dag op die pad.
Die personeel het ekstra moeite gedoen en was baie geduldig, aangesien hulle moes wag vir die persoon om in te boek en hy baie laat eers by sy bestemming aangekom het. Kamers is baie gerieflik ingerig en alles is beskikbaar om mens se verblyf gemaklik te maak.
Baie dankie vir julle terugvoer. Ons is baie bly dat alles volgens standard was en hulle gelukkig was. Ons waardeer julle belangstelling in ons Gastehuis en hoop om julle weer gou te sien.
Sharon Nomusa en Thembi
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