If you want to get into an ITIL® consulting role, you need to be wired a different way. You should be someone who automatically notices inconsistencies in processes and thinks about optimization. Let’s take a non-IT scenario for example. In a restaurant, a hostess seats you. A waiter takes the order. A food runner transports food, and the busser clears the table. None of these roles can be done in isolation. When you visit a restaurant, do you observe this process? Do you notice changes and think about what works, what doesn’t? If you see and think in this manner, you could very well excel in a process consultant/process developer role. Process consultants typically have an excess of 10 years of experience and love to dig their hands deep into all activities, inside ITIL® and out. It is a highly respectable job in the industry, but you have to love documenting processes and creating flow charts.