There still appear to be a small number of practitioners and employers who are having some difficulties with the submission of their PAYE reconciliations using Easyfile.
Can employers issue their employees with IRP5 & IT3(a) certificates after their reconciliations have been submitted to SARS?
Yes, once the reconciliation has been submitted to SARS employers can issue their employees with their certificates.
Employers not utilising electronic channels should understand that their certificates are then issued as un-validated and if they didn't comply with the rules as per the Guide for Manual Employers they might be required to redo their submissions.
Is it necessary to use the updated version of e@syFile If so, how should an update be done and what happens to the information stored on the previous version?
It is not recommended that the old version of e@syFile be used when a new version is available.
SARS continuously improves the software in order to eliminate errors, incorporate validation rules, etc.
On e@syFile recon EMP501 the taxpayer paid only UIF and wants to reconcile on eFiling with e@syFile. The system does not allow him to do so. The taxpayer wants to know how can he reconcile using only UIF?
An employer should only be on register at SARS for UIF if he is registered for PAYE and/or SDL.
Where an employer is registered with SARS for UIF only and there is no prospect of becoming liable for the payment of PAYE and/or SDL in the near future, the employer should registered with the UIF Commissioner for payment of UIF and deregister with SARS.
The employer can still submit only the UIF reconciliation by using his/her PAYE number for the easyFile registration. The PAYE number is the same as the UIF number allocated by SARS except that the first digit is not a U but a 7.
The registration will be processed and the employer will be able to submit the reconciliation via eFiling.
The monthly PAYE liability must be declared as "0"l and the actual monthly UIF liability in the UIF liability column.
I have installed the software from the disc and get the following: "The application has started without some necessary components running.
Manually start the e@syFile Service by doing the following: Right click on My Computer; Select Manage; Double click on Services & Applications; Select e@syFile Service from the list; Click on Start Service; Restart the e@syFile Application.
What do I do if I cannot delete / remove the e@syFile services folder from my C drive?
When e@syFile is uninstalled it will automatically remove this file. If e@syFile has been uninstalled and this file is still there it can be manually deleted.
If it cannot be deleted it is probably because of user rights that has been set on the PC and the administrator will need to delete it. Some companies block access to their employees C drives and the relevant process within the company must be followed to resolve these types of problems.
When I try to submit my EMP501 I get the following error: NOT WELL FORM XML, LATIN 1 ENCODING REQUIRED. What do I need to do to rectify this?
Update to the latest version of e@syFile and resubmit the reconciliation.
When I go into my e@syFile I get the following message: "The application has started without some necessary components running." What should I do?
Restart the PC after installation.
Manually start the e@syFile Service by doing the following: Right click on My Computer; Select Manage; Double click on Services & Applications; Double click on Services & Applications; Select e@syFile Service from the list; Click on Start Service; Restart the e@syFile Application.
Sometimes the e@syFile for Employers system will not allow any of the users to log in, even though the passwords are correct. How can I correct this?
Do not restore a database made with version 2.0.
Copy the database file from C:\Documents and Settings\username\Application Data\easyFileEmployer.0612E4541602589CA8807A3EA214FDF182FEF49D.1\Local Store\ EasyFile.db to somewhere safe.
Then delete the database file from C:\Documents and Settings\username\Application Data\easyFileEmployer.0612E4541602589CA8807A3EA214FDF182FEF49D.1\Local Store\ EasyFile.db.
Open the e@syFile application, choose new usernames & passwords.
Restore the database file.
After submitting my reconciliation declaration on e@syFile via the electronic medium and saving to a folder, I cannot print my EMP501 and IRP5 certificates as the folder is empty. How can I correct this?
Ensure you have selected the All radio button when submitting to SARS otherwise only Manual, Import and Amended certificates will be created; or if there are none of these, nothing will be created.
There may be special characters in the employers name which Microsoft are unable to use when creating a folder (eg. :, etc.
Make sure that the minimum required version of Adobe Reader is installed. (version 8.1.
When opening e@syFile for employers, there is an error message "Application has started without some necessary components running". How do I correct this?
Restart your PC after installation.
If this doesn't resolve the problem: Ensure that the e@syFile service is installed and running correctly.
Not receiving your copy of our updates directly from us?
Practitioners Call Centre 0860 12 12 19 or pcc@sars.gov.
0860 12 12 19 pcc@sars.gov.
For queries about practitioner-specific policies or strategies, please contact us at practitionersunit@sars.gov.