Balcony Manor | Resensies
Balcony Manor: Hooffoto's
Balcony Manor: Garden View
Balcony Manor: Victoria's Parlour
Balcony Manor: Royal Secret
Balcony Manor: Country Rose
Balcony Manor: Sweet Dreams
Balcony Manor: Summer Breeze
Balcony Manor: Emperor's Suite
Balcony Manor: Self Catering Balcony Dormitory
Balcony Manor: Executive Suite
Balcony Manor: Self Catering Balcony Flat
4.4 uit 5van 17 resensies vir Balcony Manor
Thabiso M - Nov 2019
Convenient indeed seeing how we were there for a race and the accommodation in town was full.
Jacomina R - Sep 2019
Ongelooflik, rustig, puik diens.
Baie dankie aan personeel van Balcony Manor. Jul diens was puik en professioneel. Plek is netjies. Dankie vir moeite met trofee wat ons daar vergeet het. Beveel jul enige tyd aan.
Anél D - Jul 2019
Baie ruim, stylvolle, skoon en gerieflike kamer.
Ons is vriendelik ontvang. Soos genoem is die kamer iets besonders gewees. Kan die verblyf enige tyd aanbeveel.
Balcony Manor's terugvoer
Good day Anel,
What a pleasure it is to have accommodated you. We are delighted that you chose us and it was nice meeting you. Thank you very much.
Neelke T - Jul 2019
Not clean, in desperate need of maintenance, poor.
The establishment was once probably very nice, but now it seems rather run-down. It doesn't look like the pictures on the website. The rooms are in desperate need of maintenance. There was lukewarm water coming from the shower, the shower didn't have a shower head, just a huge jet stream of water. The sheets weren't clean. Overall it gives a non-clean feel, probably because it is all old and run-down. Our arrival didn't feel very professional or welcome. We were met by a receptionist in slippers. We actually still received a free upgrade (before arrival) so I am scared to find out what the other rooms look like.
Good day Neelke,
We would like to offer our apologies if by any chance our service was not satisfactory to you. However, I would like to clarify and specify that a routine check was done at all the rooms before you were accommodated and the rooms you were assigned were in good condition. The water was perfectly warm and all our showers do have shower heads. You booked the Dormitory and we provided you with an upgrade to our standard rooms and we gave free breakfast on top of that.
The house has just been renovated, we removed carpets and all our rooms have been tiled, I don't understand what do you mean when you say the house needs proper maintenance and is run down. Again we do apologise if you feel that we wronged you and we will improve our service.
Grace N - Jan 2019
A very bad experience not worth recommending to anyone.
The cleanliness is just zero, the floor carpets are filthy and you cannot walk barefoot on them. There are rats that are so busy and noisy at night. The rats ate our apples. The bedding was not changed prior to our arrival and when we complained, the management was very defensive and not owning up. The iron has black sticky debris and the lady was still defensive. The place doesn't look as nice as it appears on pictures.
You booked the self-catering contract laborer unit, which is not advertised as top class accommodation. Rather, it is aimed at accommodating laborers and similar guests as advertised. The unit is functional and comfortable and while the carpets may be stained in patches, they are free of dirt and dust. The linen provided in this unit may not be pristine or top of the range, but I can assure you that your linen was freshly laundered and your beds fully serviced the day of your arrival.
Regarding the rats, we have investigated this and there is absolutely no evidence of rodent activity. We did, however, find birds nesting in the eaves and ceiling and have had them removed. Thank you for bringing this to our attention.
I accept that the iron was not to your standard but my domestic lady did then launder your clothing to your satisfaction.
I am perturbed that your review says your reservation was for "Family with young children". You had in fact only booked and paid for 3 adults being yourself and 2 adult colleagues, but you subsequently brought in an additional 1 adult and 2 children without having booked these additional guests. I believe that asking you to settle their accommodation was what led to your complaint.
I am the proud owner of a successful multi-level establishment and all my guests and their requirements are important. I am confident that your review would have been completely different and positive if you had brought any concerns to our attention.
Buhlebenkosi S - Jan 2019
We really had a great stay @ Balcony Manor. Warm Welcome and great service. So peaceful!
And WHAT a pleasure it was to have you stay with us! You are a beautiful couple and it was an honour meeting you :)
Geraldine V - Jul 2018
Dit was 'n aangename, vriendelike, behulpsame ervaring na ons onaangename ervaring by die vorige plek waar ons gebly het. Jennifer is 'n puik voorbeeld van hulle pragtige plekkie.
Ek is so bly om te hoor die plesier was nie alles myne nie! Wat 'n voorreg om jou en Nicole te ontmoet het en ek was net te bly om van hulp te wees. Julle is welkom in my huis enige tyd en ek sien uit daarna.
Chantelle G - Jul 2018
Nie van die beste plekke nie.
Die matte is vol hondepiepie en plek stink van hondepiepie.
Dankie vir die terugvoer en ek is jammer jou selfsorgverblyf was nie na jou smaak nie. Ek wil net graag die geleentheid neem om jou te beantwoord.
Oor 'n "honde piepie" reuk kan ek jou waarborg daar is nie honde toegelaat binne enige vertrekke op die perseel nie en die honde kan nie by die trappe na die selfsorgeenheid opklim nie. Daar is glad niks oor so 'n reuk by my aangemeld deur die gaste net voor julle of die gaste direk na julle nie. Die eenheid was daagliks gediens, julle beddens was gemaak, handoeke gedroog en gevou, die kombuis en badkamer ontsmet, skottelgoed gewas en weggepak en die matte gestofsuig. Ek is tevrede dat die eenheid 100% op punt was.
In terme van klientediens is ek heelwat verbaas met een sterretjie! 'n Selfsorgeenheid is presies dit - jy meld aan en is verwelkom by ontvangs deur 'n lid van die famielie of 'n werknemer, sleutels en remote word oorgehandig en na jou eenheid toe gewys en daarna is julle julle privaatheid gegee. Op uittrek is daar weer duer 'n famielie lid of werknemer oopgemaak en julle dankie gese. Ek weet nie wat jou verwagtinge was nie veral dat julle deur die dae uit was en ons steur nie ons gaste in die aande nie.
Joune is die eerste klagte in drie jaar wat ons eienaars is en glo my, is daar verskriklik baia mense deur ons deure gewees en van hulle wat dikwels oor en weer bespreek, selfs in die selfsorgeenhede. Maar ja, jou klagte is wat dit is en ek dank jou weereens dat 'n "reuk" onder my aandag gebring is.
Peter K - Mei 2018
Diens was baie goed en die mense was uiters vriendelik en behulpsaam. Alles het vlot verloop en daar was geen verrassings nie, sal beslis aanbeveel.
Dankie vir jou terugvoering, en ons waardeer die wonderlike verwysing en aanbeveling. Ons sien uit om julle weer te verwelkom.
Nienke V - Jan 2018
Heerlik en ontspannend, goeie diens en lekker kos!
Die gastehuis is pragtig ingerig met 'n goed versorgde tuin en 'n heerlike swembad!
Dankie, dit was wonderlik om julle as gaste te verwelkom. Ons sien uit om julle weer as gaste te hê.
Thula N - Jan 2018
Thank you guys for a warm welcome, we were home away from home and will definitely come back with friends and the little one. Great people you are.
Good day Thula,
Thank you for an amazing review and I can't wait to meet your precious baby who will be arriving very soon. All the best to you and your family!
Nice place, quiet, friendly owners.
We enjoyed our stay, had our privacy and were treated very well.
Thank you for the great review. We loved having your family as our first self-catering guests. Christmas is all about family and it was lovely to interact with yours.
Danita J - Des 2017
Was 'n fees! Baie dankie!
Dit was wonderlik om julle as gaste hier te hê en jule is enige tyd weer welkom.
Geseende Kersfees met jou famielie.
Bram S - Nov 2017
Baie rustig, netjies en aangenaam.
Baie lekker gewees, met goeie diens en rustige omgewing.
Ons is bly dat jy tuis gevoel het by ons en ons sien uit om jou gou weer te verwelkom!
Nellie B - Okt 2017
Weereens heerlik gebly. Die sjef is uitstaande en Jennifer laat voel mens altyd welkom. Baie geriefllik geleë op pad wildtuin toe.
Balcony Manor is baie gerieflik geleë vir toeriste. Altyd lekker om terug te gaan. Jennifer is ’n uitstekende gasvrou en sjef die beste kok.
Weereens was dit wonderlik om jou as gas hier by Balcony Manor te verwelkom en ons sien uit na aan jou volgende besoek by ons.
Nellie B - Sep 2016
Gasvry, vriendelik en hoogs aan te bevele.
Dit is altyd 'n plesier om by Balcony Manor oor te slaap. Jennifer en haar span is gasvry, behulpsaam en vriendelik. Dink dis die beste gastehuis in Witrivier.
Nellie, ek is baie dankbaar vir jou mooi woorde! Ons was bevoorreg om jou as Gas te verwelkom en sien uit om jou gou weer te sien.
Ek is trots op my span want Balcony Manor is ook in hulle bloed en saam is dit ons doel om Gaste soos jouself se verblyf 'n uitstekende ervaring te maak.
Regtig waarde vir geld en baie vriendelike diens. Dankie vir die lekker warm verblyf.
Julle is 'n wonderlike familie en dit was 'n groot plesier om julle te verwelkom. Dankie vir die review - ek waardeer dit baie.
Groete en ek sien uit om julle weer te verwelkom.
Adres: Frank Townsend-straat 51, Witrivier, 1241, Mpumalanga
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAaTPdcAhzLDJIHFPRn4VlT298osB5sWedc9BRB7pd2Ad8GooxOE?w=1440&h=960&fit=crop&auto=format Vanaf R1 100 per nag (vir 2 persone) 17 5 1 5 51 Frank Townsend Street White River 1241 Mpumalanga 086 999 0018 14:00-20:00 10:00 -25.332249634002 31.002797880951