Mary E. Guy
Mary E. Guy is an American political scientist, public administration scholar, academic, and author. She is a Professor at School of Public Affairs at University of Colorado Denver. Guy has published papers and books on topics related to public administration. She is best known for exploring the emotive demands of street level work, and for her work on the difference that gender makes. Her research has a particular focus on public service delivery, dynamics within the citizen-state encounter, emotional labor, and social equity. She has authored books, including "Professionals in Organizations: Debunking a Myth", "From Organizational  Decline to Organizational Renewal: The Phoenix Syndrome", "Emotional Labor: Putting the Service in Public Service", "Ethical Decision Making for Everyday Work Situations", "Emotional Labor and Crisis Response: Working on the Razor's Edge", and "Essentials of Public Service: An Introduction to Contemporary Public Administration". Guy is a fellow of the National Academy of Public Administration. She was editor-in-chief of "Review of Public Personnel Administration" from 2001 through 2006. Education. Guy studied at Jacksonville University and received her Bachelor’s degree in Psychology in 1969. In the following year, she obtained her Master’s degree in Rehabilitation Counseling from  University of Florida. She then enrolled at University of South Carolina and earned her Master’s degree in Psychology in 1976, and Doctoral Degree in Political Science in 1981. Career. Upon receiving her Doctoral degree, Guy joined the University of Alabama at Birmingham as Assistant Professor in 1982, and was promoted to Associate Professor in 1986, and to Professor in 1991. She assumed the Jerry Collins Eminent Scholar Chair in the Askew School of Public Administration and Policy at Florida State University in 1997. In 2008 she joined the School of Public Affairs at University of Colorado Denver as a  Professor. Research. Guy’s research is focused on public administration, with a particular attention on public service delivery, dynamics within the citizen-state encounter, emotional labor, social equity, and the difference that gender makes in policy development and implementation. Public administration. In her study regarding public administration, Guy discussed the divergence, parallel paths, and convergence that link political science and public administration as fields, and highlighted Woodrow Wilson’s point of view about politics and administration. Using bibliometric mapping, she demonstrated the intellectual networks and paths that emotional labor research has followed in its early diffusion into the field. Furthermore , she criticized civil service systems which are designed on the assumptions of a bygone era, thus failing to acknowledge and compensate emotional labor. Guy presented several approaches for strengthening government and increasing government’s capacity to deal with the complexity of interrelated social, administrative, demographic, and economic challenges, and explored Paul Volcker’s dream of a government that works better. Public management. Guy examined two decades of affirmative action initiatives and drew a comparative analysis based on the status of women and men in career public management positions. In her study, she argued that women have a long way to  go before they reach parity. In 2014, she conducted a study based on the 2002 General Social Survey of 454 government employees and compared Baby Boomers to GenXers. Results of her study indicated minor differences between the Baby Boom generation and Generation X in terms of their appraisal of work motivation factors. She also studied the concepts regarding emotional labor and artful affect, which advances our understanding of leadership. Public sector human resource management. Guy defined human service organizations, discussed the attributes that distinguish them from other organizational forms, and proposed a range of theoretical approaches to address these attributes . Furthermore, she described the relationship that exists between emotional labor and job burnout in the context of individualist versus collectivist cultures, while taking a sample of public servants in the United States and China.