The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning.
The Contact Centre will direct queries about other matters to the appropriate Departments.
If you have your City of Cape Town account number available, your call will be autoatically directed to an area specific operator.
If you have any questions regarding your municipal accounts you can call the Contact Centre on 086 010 3089 between 08:00 and 16:30 on week days. Other customer care services are provided by 193 officials at the City's 108 cash offices. You can also fax your queries to 0860 10 30 90 or email accounts@capetown.gov.za.