Casualty notification
Casualty notification is the process of notifying relatives of people who have been killed or seriously injured unexpectedly (for example, in a car crash). The notification may be done over the phone or in person, but is normally done by a police officer in person when possible, at least for the next of kin. In the case of the United States armed forces, the notification is done by a specialist known as a casualty notification officer (CNO), normally within four hours of learning of the casualty (but only from 6:00 a.m. to 10:00 p.m. local time) or, for  the Navy, by a casualty assistance calls officer (CACO). Denny Hayes, who spent fifteen years as a chaplain for the FBI’s critical response team, says: "You can’t make it better," said Dr. Nancy Davis, former chief of counseling services for the FBI. "But you can definitely make it worse."