PAYPOINTS Must all pay points be able to accept applications for grants Applications for grants are SASSA's responsibility and they take place at SASSA's offices and not paypoints?
PAYPOINTS Where are the exact pay points, and do they have any other info i.t.o. individuals at the pay points -i.e. do they live close to the pay point or are they travelling to the pay point A CD will be provided Amongst other the CD includes beneficiary numbers; grant recipient numbers, a costing template, norms and standards, contract price adjustment, pay-point locations etc FNB 3.
APPLICATION Must all pay points be able to accept applications for grants Applications for grants are SASSA's responsibility and they take place at SASSA's offices and not paypoints?
APPLICATION What is the anticipated number of times that payment/s should happen per office/pay point per month A payment schedule will be provided and will contain specifics as to who should be paid. The number of times payment are made var?
BIOMETRICS Must the application be verified against the Home Affairs fingerprint database(Hanis) No?
BIOMETRICS (Paragraph 3.1.3.2. Page 23). The one to many biometrix match has the inherent challenge that AFFIS, in certain instances, can give an answer that a particular biometrix of a certain individual may be that of person A or B. This kind of answer brings an element of uncertainty in the identity of the affected individual as opposed to a one to one match which is always accurate and certain in that it will always say biometrix X belongs or does not belong to person A. Will SASSA kindly give a direction as to how a contractor should deal with the situation where in using the one to many biometrix match under the AFFIS system the biometrix is said to be that of either person A or B. The Bidder must provide a proposal that accommodates the smallest margin of error. The system should allow for both 1to 1 and 1 to many matches.
BIOMETRICS Is biometric verification required for all withdrawals including those at cash Pay Point as well as withdrawals fro traditional banking accounts currently paid via NPS (ACB payments) or will the traditional PIN be acceptable for these types of withdrawals. Refer to section 3.3 page 25.
BIOMETRICS What is the intention in terms of matching the underlying beneficiaries' biometric e.g. the finger prints of a child To limit fraudulent grant?
BIOMETRICS Can we introduce other access mechanisms in addition to a card, e.g cell phone technology Bidders are encouraged to come with additional creative and innovative methods of payment provided they meet the requirements of the tender?
BIOMETRICS Page 23 (3.1.3.1) "biometric data captured during enrolment will be used for matching and authenticating during payment process" We need clarity on whether or not this would be compulsory for both cash and electronic/mobile account based solutions and if yes how often Refer to par 3.3 on page 25 with specific reference to paras 3.3.2 and 3.3.3. While biometric authenticating is preferred, any other methods maybe required if they meet the requirements of para3.?
BIOMETRICS Page 24 (3.3.3) and page 29 (3/6.2.1) All payments will be effected upon authentic verification" and "the payment device particularly at Pay Points must be mechanized and allow use of biometrics for authentication and payment" . We need clarity on whether this would have to apply to an electronic/mobile payments account based solution and if yes how often Refer to par 3.3 on page 25 with specific reference to paras 3.3.2 and 3.3.3. While biometric authenticating is preferred, any other methods maybe accepted if they meet the requirements of para3.?
DEPOSIT FEE Is the non-refundable fee of R20 000.00 per bid per province, or per Bidder (no matter how many provinces he/she bids on) Once off payment for the Bid document, regardless of the number of provincer the bidder is responding to?
FEES AND PRICING The fees and cost breakdown as required in Section E of the Financial Costing template (Annexure 1); should these fees and costs include VAT or exclusive of VAT Please advice. VAT INCLUSIV?
FEES AND PRICING Page 7 "Firm Price" states a price of R16.50 for the duration of the contract. This is repeated on page 37 Para 2.3. The R 16.50 is the maximum fee SASSA is willing to pay and must be inclusive of all services, for the duration of the contract. The fee shall also include bank charges.
FEES AND PRICING If R16.50 maximum fee per transaction is applicable for the duration of thecontractwhatisthepurposeof SectionF Section F will not be relevant if the fee in year 1 is already at R16.
FEES AND PRICING Page 26 para 3.4.1.5 refers to the bidder not effecting payment of a grant. Does this refer to payments at cash pay points where beneficiaries do not call to collect the grant. If this is the case then how can beneficiaries obtain funds within 2 days after the cash pay point scheduled date It relates to cash payment. There is nothing that refers to 2 days in the clause that you have referred to. Clause 3.4.1.6 is a penalty clause, applicable where the bidder was unable to rpovide the service he is contracted for and not where the beneficiries did not come to collect payment. This scenario is covered under clause 3.4.?
FEES AND PRICING Does the 2 day period also apply to grant funds paid into banking accounts or does the 3 month dormancy rule still apply 2 day period applies to cash, and dormancy applies to bot?
FEES AND PRICING 3. Page 11 (2.6) " not burden Beneficiaries with transaction costs and should be able to accommodate a subsidisation for transaction costs" does this mean the customers are to be charged zero for all transactions and that the R16,50 (max fee) is recouped from SASSA for each social grant payment into the account but no fees from customers at any time afterwards for any transactions done on the account regardless of the client transactional behaviour or would client still be charged for their transactional behaviour but not for "loading of the social grant" Your proposal needs to provide your product offering which should include the number of withdrawals etc a beneficiary would be allowed to make before being charged for further transaction?
LIVE PRINTS ACCEPTED What is meant under 3.1.3.3 "only live prints accepted (Thermal recognition)" - must the scanning also check for a pulse/temperature/other method of confirming that the person is alive, or must thermal scanners be used Print taken of a person and not photocopie?
STATISTICS When will the grant recipients as indicated in Annexure 2 (MTEF) per province, per district and per grant type, and the same for the banks be available in order to do realistic cost calculations The actual statistics as at 31 March 2011 per province, district and grant type will be updated on the website. Bidders are encouraged to use that as basis for projection?
Enrolment Must the applications be in hard copy or electronic format when applying for a grant Applications for grants are SASSA's responsibility and they take place at SASSA's offices and not paypoints. Payment files will be provided to successful bidders electronicall?
Will we have access to SASSA offices and current pay points to enroll people Yes, in consultation with SASSA. also note that there are bedridden beneficiaries who may require home visit?
Payment file Kindly stipulate the details of the Beneficiary for whom the grant is intended for the updating of our current database. Furthermore, will this detail be available in the SOCPEN file for verification during enrolment (Paragraph 3.1.15. Page 24). This information will be part of the payment file. Yes Information includes the following aspects: name/ surname of beneficiaries/ id number / grant type / amount to be paid/ paypoint name/code/ payment date/ gender issues / number of children to be paid. Integration of Socpen System?
Implementaion Date What is the time allowed for the upload of data from the current providers After awarding and signing the contract, the work will commence immediately. But complete implementation will take approximately 3 - 6 months?
Payment Method The current tender's payment requirements are too specific for the proposal of any mobile money transfer solution to supplement current payment offerings. Bidders are allowed to provide innovative solutions that meet the objectives prescribed in para 1.1.
Payment Dates How regularly SASSA pay at each of the Pay Points: do SASSA pay on, for example, at Pay Point A on the 1st, the 2nd, the 10th and the 11th, or do they pay on the first Monday of every month, the second Tuesday of every month, etc. The payment schedules are worked out between SASSA and the service provider and are paid over the first 20 calendar days. So for example, if a pay point is paid on the 1st day of the month, it will be on the 1st t=of that month, or the first working day if the 1st falls on a weekend or public holiday. The schedule for payments are not worked on the first Monday, first Tuesday, etc. Payment schedules are worked out for the year in advance, although there may be changes during the year, with pay points being closed, opened or moved (always done in consultation between SASSA and the contractor).