As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. • First and foremost this is a customer support role - in The Cloud. • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Ubunzima jikelele ukusebenza ophahleni bushelelezi fetches intengo ephakeme. Le nqubo kuyafana udonga bushelelezi kodwa engela engeyinhle ngenxa plasterer.