ASAN service
ASAN service () is a state agency for public services to citizens of Azerbaijan. The agency's goal is to make services more easily accessible to citizens using modern technologies. The acronym “ASAN” stands for “Azerbaijan Service and Assessment Network”. The word “asan” means “easy” in Azerbaijani. ASAN service, as part of the State Agency for Public Services and Social Innovations under the President of the Republic of Azerbaijan, is chaired by Ulvi Mehdiyev. Entities and services. “ASAN service” centers are “one-stop shop”-based locations that bring together representatives of 10 government entities and private companies providing services in  a public-private partnership . More than 300 services are provided, including birth, death and marriage registration; identity cards; passports; driver licenses; real estate records; immigrant status and other civic services. At the same time, functional support services, including banking, insurance, legal support, translation and other services are rendered at the center. Services in the centers are rendered based on the "single space" approach. Thus, a citizen can benefit from various public and private services in one center (single administrative building) at the same time entering through only one door. While the State Agency (State Agency on Public Services and Social  Innovations under the President of the Republic of Azerbaijan) manages the "space", government agencies are directly responsible for rendering their own services. The State Agency is responsible setting standards and principles and overseeing day-to-day functioning of the ASAN service centers, whereas the governmental agencies are responsible for providing quality service. Thus, there is neither duplication of functions, nor a conflict of interest between a standard setter and those applying these standards. The State Agency is an entirely new and neutral body that, in accordance with its status, sets standards, optimizes services, monitors and assesses service-providing entities. Applications  of over 41 million citizens have been received since inception of "ASAN service". Not surprisingly, the satisfaction of the citizens having accessed services stands at the rate of 99-100 percent. "ASAN service" centers function on Monday - Friday from 09:00 am to 07:00 pm, and on Saturday and Sunday from 09:00 am to 05:00 pm (without break). About 30,000 citizens receive services by "ASAN service" daily. Five key principles of "ASAN service" centers. ASAN service ensures access to public services based on the following key principles: Efficiency. Efficient service delivery helps the citizens avoid unnecessary costs and save time. Thus , all necessary conditions are in place for taking a queue, obtaining information prior to applying for services and benefiting from the electronic services. Transparency. This is the core principle of ASAN service. In order to ensure transparency in ASAN service centers proactive methods have been used, and monitors, panels, information boards have been installed. Fees for services are paid through banks and payment terminals located in the centers. All operations and transactions in the centers are video recorded. This helps achieve the total elimination of bureaucratic hurdles and conditions conductive to corruption in the centers. Comfort. In order to provide  comfort for the citizens in the centers internet-cafes, baby care rooms, children's playgrounds and self-service areas have been set up. Politeness. This principle aims at ensuring ethical behavior. "The citizen is always right" principle constitutes main the main purpose of ASAN service. In the process of realization of this approach, employees of the centers are constantly involved in training on efficient service delivery and ethical behavior. Innovativeness. Innovative methods are used with the aim of increasing the quality of services to the citizens through modern means. Statistics. Until today, applications of over 36 million citizens have been  received. Mobile ASAN service began in 2013 and helps provide universal access for citizens. It uses buses that travel to deliver services in remote and hard-to-reach areas that do not have ASAN service centers. The agency also established intra-city mobile services in the capital city of Baku. By paying an additional fee, citizens can receive services at work, home or another location they choose. Public satisfaction rate is close to 100 percent. Monitoring report by OECD in 2016 praised Azerbaijan "for advancing Azerbaijani Service and Assessment Network (ASAN) centres, which has contributed to eliminating the conditions that  are conducive to corruption when delivering various administrative services to the public". Azerbaijan 2016 report by EEAS acknowledged ASAN services for eliminating corruption and removing bureaucracy in public service delivery. The following table shows the anniversary applications registered in the "ASAN service" centers: Services in ASAN centers. Services provided by State Entities. More than 300 different services in "ASAN service" centers enlisted by 10 state and private entities are rendered. Ministry of Justice Ministry of Internal Affairs Ministry of Taxes State Commission for Property Affairs Customs Committee State Migration Service Social Protection Fund National Archive Department Service for Mobilization and  Conscription Ministry of Economics Food Safety Agency Mobile "ASAN service". From June 1, 2013, mobile buses equipped with the latest technological equipments are used to provide services to citizens who can not come to the centers to use the services provided by "ASAN service". Mobile buses stay in each region for about two weeks. Currently, the number of served mobile buses is ten. Citizens registered in Baku and Sumgayit can also use this service. To date, more than 1,500,000 applications have been sent to ASAN mobile services. Mobile "ASAN Train". In accordance with the instruction of the President of the  Republic of Azerbaijan, Mr. Ilham Aliyev, the project Mobile "ASAN Train" was developed, equipped with modern technical equipments to provide citizens with public services in regions where there are no "ASAN service" centers. Services are provided by 4 state bodies (Ministry of Justice, Ministry of Internal Affairs, State Committee for Property Issues, Ministry of Labor and Social Protection of Population). ASAN Kommunal. According to the decree of the President Ilham Aliyev in May 2016, the creation of "ASAN Kommunal" centers was entrusted to the State Agency for Public Service and Social Innovations. A number of measures were undertaken in cooperation  with relevant institutions in order to create ASAN Kommunal in a short period of time. The centers "ASAN Kommunal" offer 45 types of communal services from Azerigas, Azersu, Azerishig. At present, there are 2 "ASAN Kommunal" centers in Baku. Functional support services. ASAN service centers also provide ticketing services for banking, insurance, legal, medical, broadcast, photo and cultural events. Other Services. Call-Center 108 Thanks to the Call Center 108 where citizens can get information about the services provided in the "ASAN" service centers, and also address their suggestions and comments. This service was created in 2013. Online Queue To  use the services provided in "ASAN" service centers, you can take online queue by visiting the "ASAN" service web-site. Self-service Through the computers that have access to the Internet in the "ASAN" service centers, citizens have an access to information about public services. Idea-Bank Through the Bank of Ideas, citizens can make their own proposals for the development of the system. Delivery of documents One of the services offered in "ASAN service" centers is "Document Delivery". This pilot project is offered only in "ASAN service" centers No. 1,2,3 and 5. Section::::"ASAN service" Experience in the Spotlight of  International Community. Based on the concept of the ASAN service experience, the Government of Afghanistan has established the "Asan Khedmat" public service center, which functions under the auspices of the Ministry of Finance.