slim and compact, smart looking. good selection of ringtones, but small selection of graphics. keys a bit small and too flat -- would be easier to use if they were slightly rounded. camera fairly basic. photos look okay on phone but when sent to another phone are received blurred -- don't know why.instruction book is pretty useless. it doesn't cover all the applications which the phone provides.main problem with this phone is the earphones. jack size 2.5mm, so other earphones won't fit without an adaptor and all the adaptors this reviewer tried were useless. the supplied earpieces are enormous -- 15mm wide -- and made from hard plastic, so are painful to try and keep in place and so large that they drop out. in the end it was necessary to buy a separate set of earphones with a 2.5 mm jack.it would have been worth paying a little more to have better earphones as standard, but for whatever reason nokia issued this phone with a set which are unusable.aside from this latter point, the phone is reasonable value for money. with a good deal of tinkering and online searching, it's possible to figure out how to download music and videos (instruction book gives no help on this), but it's necessary to increase memory size. adding another 2gb creates a separate set of folders and the user may spend many a frustrating hour finding out how to store and retrieve items from them. also, increasing memory size scrubs off the supplied games."