Prof Bond termed recent protests over infrastructure and the lack of service delivery as "popcorn protests as they pop up here and there without any form of pattern or plan". But he said it was these types of protests that led to changes in Latin American countries during the 1980s after having developed momentum. Letinye tembuso, ngemtsetfo noma ngaletinye tinyatselo kumele tisite tivikele leliKhomishani kucinisekisa kutimela, kungakhetsi, sitfunti nemandla aleliKhomishani. Kute umuntfu noma sikhungo sembuso lesitsikameta kusebenta kwaleliKhomishani. With the advent of the Fourth Industrial Revolution which forces us to look at new ways of doing things, the department realised that in order to bring about improved services and reduction of fraudulent activities it must utilize technology to bring government and services to the people wherever they happen to live. Hence the need to modernize the department’s information technology infrastructure came as a result of the department being highly administrative and most services being paper-based which resulted in the NPR being contaminated by illegal/false records of citizens and in some cases genuine human errors due to its laborious and un-automated processes.