İş Tanımı:

· Customer Service Orientation - Level 1

Effective, courteous, appropriate and timely communication with the candidates.

Support and help with all the logistic arrangements of all the exams administered by the Exams department.

· Computing Skills - Level 2

Support Examination Services for all pre-exam, post-exam and closed session administration duties.

Customer Services

Print and mail IELTS Test Report Forms within one week of the test date.

Attend examinations as supervisor when needed.

Enter candidates' data into IELTS registration program at most three days after receiving applications.

· Team Working - Level 1

The British Council is the UK's international organization for education and cultural relations. We aim to build and develop long-term relationships with governments, organizations and people to provide mutual benefit and promote wider knowledge of UK language, arts, science, governance and education. For further information please visit:

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.

Prepare each IELTS session's Oral Packs, Writing Packs, cassettes, signage, tape recorders and all relevant paperwork according to IELTS rules and regulations.

Carry out inventory control of Specimen Materials, brochures and handbooks, and inform IELTS Product Coordinator and Client Relations and Communications Manager to make timely orders.

Essential Behavioural Competencies:

Examination Services web site is updated regularly to meet corporate standards.

Generic Skill Requirements:

Work with other departments to provide Exams Services and activities with opportunities to have wider experience of British Council

Exams Administration Support

Emails for enquiries are answered within 48 hours.

· Good written and oral communications skills both in English and in Turkish - essential

Pick up the Exams telephones and answer enquiries, if necessary forward calls to relevant team members within the Exams Team.

And other duties required by Examination Operations Manager

Support Exams Coordinators for payment entries when needed.

The job will involve:

· Flexibility - Level 1

Examinations Services Assistant

· Achievement - Level 1

The British Council is looking for an Examinations Services Assistant to support the delivery of British Council examinations in Turkey and to meet or exceed the expectations of customers.

Closing date for applications - 22 January 2010, 0900 hrs