tugrularas/irccfaq huggingface dataset:
Question: I paid for a family member’s citizenship application even though I was not applying. I got a letter, so can I use CAS?
Answer: No. The person who pays for an application gets the  acknowledgment letter.
However, only the person who applies for citizenship can  log into Client  Application Status (CAS). The status of the application will be available  when its processing begins.
Question: What do I enter in CAS if I have more than one surname or family name?
Answer: You should enter your surname or family name exactly as it appears on:

your immigration document or
any letters you got from the visa office or case processing centre where you sent your application.

If you do not have an immigration document or you have never received any letters, you should enter your surname or family name exactly as it appears on your application.
Here is an example

Your full name is Jose Pedro Sanchez Ruiz.
Your immigration document, letter or application says your surname or family name is “Sanchez Ruiz.”
You must enter the surname or family name “Sanchez Ruiz.”

If you enter only one surname or family name, either “Sanchez” or “Ruiz,” Client Application Status (CAS) will not allow you to see your information.
Question: I have changed my surname or family name recently. What name should I use to access CAS?
Answer: You can access CAS using the surname or family name on your submitted application.
If your name changed during the application process you must update IRCC using this Web form.
Once your name has been changed in your file, you will be able to access Client Application Status (CAS) using your new surname or family name.
Question: If the name of my place of birth has changed, what place of birth should I enter in CAS?
Answer: In Client Application Status (CAS), use the name of your place of birth that appears on your immigration document.
If there is an error in the name of your place of birth on your immigration document, fill out a Request to Amend the Record of Landing, Confirmation of Permanent Residence or Valid Temporary Resident Documents form and send it to the IRCC Query Response Centre in Ottawa. You can find the address in the Document Checklist that comes with the application.
Question: What does the CAS case status in process mean?
Answer: “In process” means that a case processing centre or visa office has received an application but has not finalized it yet. Therefore, for the rest of the application processing time, Client Application Status (CAS) will show the application’s status as “in process.”
Question: Why has the status of my immigration application on CAS not changed, even though I sent it a long time ago?
Answer: Client Application Status (CAS) may not show some activities on your file for many weeks. That is because the visa offices and the case processing centres get a lot of information.
In many cases, an in-process file is actually waiting in a queue for initial review. Applications are handled in the order they are received and on a case-by-case basis. The waiting time in this queue can be long. Applications are processed according to the application processing times at a given location.
In addition, CAS does not show some other actions—such as security checks—at all. So it may appear as though nothing is happening to your file, even though you have had interactions with us recently.
Question: How often is the information on the Client Application Status (CAS) service updated?
Answer: CAS is updated daily. Please check the application processing times to see how long it will take to process your application.
Question: What if I do not want my immigration application status information to be available in CAS?
Answer: You can remove your application status information from the Internet.

Log into Client Application Status (CAS)
Select the check box next to the message “Remove website access to my application status and address information”
Click on “Remove access”

Once you do this, you will no longer be able to see your application status on CAS.
Question: I have removed my application status from CAS by mistake. How can I put it back on?
Answer: If you want your application information to be posted on Client Application Status (CAS) again, use this Web form.
Question: If I applied to immigrate to Quebec, can I see my application status on CAS?
Answer: No. Quebec chooses immigrants wishing to settle in Quebec. IRCC is not involved. Therefore, you cannot use Client Application Status (CAS).
Please visit Quebec Immigration for more information.
Question: Is the information on CAS my official confirmation from Citizenship and Immigration Canada?
Answer: No. The notice you get by mail is your official confirmation. To ensure that you get your official confirmation, please check that your mailing address in Client Application Status (CAS) is right.
Question: I have followed all these instructions and I still can’t see my immigration application status in CAS. What can I do?
Answer: Go through the following steps.

Open Client Application Status (CAS) again through the Online Services page.
Make sure the date of birth you are entering in CAS exactly matches the information on your application, passport and identity documents. Use the format specified.
Make sure the place of birth you are entering in CAS exactly matches the information on your application, passport and identity documents. Use the format specified.
Check the spelling and order of your names on any letters from the visa office or case processing centre, and on your passport and other supporting documents.

If you are still having problems seeing your application status, please contact us.
Question: What does it mean when my CAS session times out?
Answer: Client Application Status (CAS) keeps track of periods when the website is open but you are not using it. If you leave your computer for 30 minutes or more while using CAS, you will be asked to log in again. This is called “timing out.” It is a security feature to ensure your identity and to protect your information.
Question: Which browsers can I use with the Client Application Status (CAS) tool?
Answer: At this time, you can use the 4 most common Internet browsers. They are Edge, Firefox, Safari and Chrome.
Question: Why do I need to clear my browser cache?
Answer: It is a good idea to clear your browser cache because it

prevents you from using old forms
protects your personal information
helps our applications run better on your computer

When you visit a website, your browser stores

information (such as the location of the site you visited)
files used to run an online application
downloads (such as old versions of forms)

When we update our application, your browser may still use old files. If you don’t clear your cache, you may see old forms. Old files can cause display or access problems when you apply online.
Find out how to clear your browser cache in

Edge
Google Chrome
Firefox
Safari on your iPhone, iPad, or iPod
Safari on your desktop

It’s important to sign out and close your browser before leaving your computer unattended. This prevents unauthorized access to your personal information.
Question: How do I upgrade my browser?
Answer: You can download a new browser or upgrade your browser by visiting the company’s website.

Edge
Firefox
Chrome
Safari.

If you use another type of browser software, you should check with your software supplier to make sure that your browser has 128-bit secure sockets layer encryption capability.
Note: We are not responsible for any difficulties or problems in downloading and installing software. Software suppliers are responsible for providing technical support.
Question: What does encryption mean and is it safe to use Client Application Status (CAS)?
Answer: “Encryption” is a way of covering important information with a code before it is sent over the Internet. That means other machines and people cannot read it illegally. Your computer does this automatically when you send certain personal information to Citizenship and Immigration Canada us. Your encrypted application information will be decoded once it reaches IRCC.
Question: What is Secure Sockets Layer (SSL)?
Answer: Secure Sockets Layer (SSL) is a secure way to transmit personal information from your computer to IRCC. SSL uses encryption, which helps make information sent through the Internet more secure. Internet services like online banking or shopping—for which security of information is important—often use 128-bit SSL encryption. When you access the personal information area of Client Application Status (CAS), IRCC will make sure your browser supports SSL.
Question: How do I log out of Client Application Status (CAS)?
Answer: To end your session, click the link to log out on the top of the page. Doing so will take you to a screen that tells you how to make sure your information stays private.
Question: How do I pay online?
Answer: If you are applying online, how you pay will depend on the type of application you submit.
If you apply on paper you must use our online payment service.
Pay directly within the online application
If you are apply for any of the following you will be asked to pay directly within the application before you submit it.

A temporary resident visa
A study permit
A work permit
An eTA
Through the Employer Portal
For Express Entry
Proof of citizenship (a citizenship certificate)
A search of citizenship records 

Attach a receipt to your online application
For all other online applications you will need to use our online payment service and then attach the fee receipt to your application.

Select your fee category.
In the fee table, tell us how many of each fee you want to pay. You do this by putting a number in the “Quantity” column.
When you reach the “Summary of Fees” page
		
select “Login and Pay” 
 you need to log in or register for a new payment account 


After you log in, enter your payment details.
Once you complete your payment we’ll email you a copy of your receipt.
Upload a copy of your receipt following the instructions in the online application.

Pay online for a paper application
You will need to use our online payment service and include the receipt with your application package.

Select your fee category.
In the fee table, tell us how many of each fee you want to pay. You do this by putting a number in the “Quantity” column.
When you reach the “Summary of Fees” page
		
select “Login and Pay” 
you need to login or register for a new payment account 


After you log in, enter your payment details. 
Print a copy of your receipt. You’ll also be emailed a copy.
Write your application number or your unique client identifier (UCI) on the back of your receipt. If you don’t know your application number or UCI, write your full name and address instead.
Include a copy of the receipt with your application.
Question: Can I send a new document after I apply online?
Answer: You can only send more documents to support your application if we ask for them.
If we need more documents from you, we’ll

send you a message that tells you what documents you need to submit.
tell you how to submit your documents

If you change your mailing address or contact information or if you have other important changes to your situation, find out how you can let us know about these changes to your case.
Question: How long do I have to complete and submit my online application?
Answer: After starting an online application or online request, you have 60 days to complete it. You can see the days remaining to submit your application on your account Welcome Page. If you do not submit your application within 60 days, it will automatically be deleted.
Question: How can I sponsor my spouse or children?
Answer: You can sponsor your spouse, partner or child to live in Canada if you’re a:

Canadian citizen
person registered in Canada as an Indian under the Canadian Indian Act
permanent resident

Find out more about the steps and requirements to sponsor your spouse, partner or child.
If you’re coming to Canada for a short time, find out if your spouse, partner or child can come with you.
If you’re looking for information about sponsoring another family member, find out how to:

sponsor your parents and grandparents
sponsor your adopted child
sponsor your relatives
Question: Which family members can come with me to Canada when I immigrate?
Answer: You can bring family members with you to Canada if they were processed for permanent residence as your dependents. This includes:

your spouse or common-law partner
your dependent child
your spouse or common-law partner’s dependent child
a dependent child of a dependent child

The family members that can’t come with you include:

your parents
grandparents
brother or sister
uncle or aunt
nephew or niece
other relatives

Your dependents can’t arrive in Canada before you. They must arrive with you or after you.
You may be able to sponsor them after you immigrate to Canada.
Find out more about how to sponsor your family.
Question: For my spousal sponsorship application, what is a common-law partner?
Answer: Your common-law partner:

isn’t legally married to you
can be either sex
is 18 or older
has been living with you for at least 12 consecutive months, meaning:
      
you’ve  been living together continuously for one year, without any long periods apart
if  either of you left your home it was for:
            
family obligations 
work or business travel


any time spent away from each other must  have been:
            
short
temporary





When at least one partner  chooses  to end the relationship, we consider the partnership to be over.
You will need to give  proof of your common-law relationship.
Question: How can my common-law partner and I prove we have been together for 12 months?
Answer: Items that can be used as proof of a common-law  relationship include:

shared ownership  of residential property
joint leases or  rental agreements
bills for shared  utility accounts, such as:
      
gas
electricity
telephone
joint utility  accounts


important  documents for both of you showing the same address, such as:
      
driver’s licenses
insurance  policies


identification documents

You don’t need to include all these items to prove  your relationship is real. We may consider other proof as well. Use the document  checklist to find out what to submit with your application.
We don’t return photos, telephone bills or  letters. Don’t send videos  or CD-ROMs. We’ll return original documents such as marriage certificates  and passports. However, you should send certified photocopies unless your  checklist or country-specific requirements ask you to submit originals.
Question: To sponsor my family members, do I need to fill out other documents if I live in Quebec?
Answer: Yes. If you live in Quebec, the Ministère de l’Immigration, de la Diversité et de l’Inclusion will send you other forms to fill out.
Question: How can I check if my application has been received?
Answer: If we start processing your application, we’ll send you an acknowledgement of receipt letter or email with an application number.
We don’t send an acknowledgement of receipt until we have opened your application and checked that it’s complete. There may be a delay between the date we receive your application and the date we open it.
Your application will be returned to you if

it’s incomplete
fees are missing or
it’s received after a program is paused, closed or a cap is reached

Tips to track your application


If you mail your application

We recommend that you use a postal or courier service with a tracking number to ensure you get proof that your application was delivered to the IRCC office.
For some paper applications, you can get detailed application status and your messages online. You can do this by linking an application to an online account.



If you apply at a visa application centre (VAC)

VACs offer tracking services that tell you when your application has been received at our offices.



If you apply online

You’ll see a confirmation page after you submit your application. You’ll also receive an email:

telling you to check your account for a confirmation message and number, or
confirming you submitted your application 

Keep your confirmation information for your records. It can take a few hours for you to receive an email from IRCC after you submit your application.

For more information

Checking your case status online
What happens after I send in my application?
How can I update or ask about an IRCC application in progress?




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Question: How can I check the status of my application?
Answer: It depends on what kind of application you submitted and how you applied. You may have more than 1 option.
Find out how to check your application status.
If you haven’t heard from us since you applied, find out 

when you can check your application status
how to check if we received your application
Question: How do I make sure that my application is not delayed or returned?
Answer: To avoid a refusal or delays, make sure that you:

properly fill out and sign all the application form(s),
include all documents listed on the Document Checklist,
pay your fees and include your receipt with your application, and
pay the right of permanent residence fee of C$515 upfront, or as soon as you get a letter asking you to do so.

After you apply:

Depending on your application type, you can link your paper application to your online account. This way, you can get up-to-date information about your application status. See which application types you link.
Keep your contact information up to date. If we need more information, we will contact you.
Use this Web form to report changes, such as births, marriages, or changes in employment.
If we need more information or documents from you, answer quickly and follow the instructions we give you.
Question: Will I get a refund if I withdraw my sponsorship application?
Answer: It depends on where the application is in the process.

If we did not start the sponsor’s application: You will get all fees back.
If we started the sponsor’s application: You will not get the C$75 sponsorship fee back. You will get all other fees back.
If we finished processing the sponsor’s application, but did not start processing the permanent residence application for the sponsored person: You will not get the C$75 sponsorship fee back. You will get all other fees back.
If we finished processing the sponsor’s application and started the permanent residence application for the sponsored person: You will get the Right of Permanent Residence Fee (C$490 per person) back, if applicable.
If your application was refused: You will not get any fees back.
Question: What are the requirements for becoming a Canadian citizen?
Answer: To become a Canadian citizen, you must

be a permanent resident
have lived in Canada for 3 out of the last 5 years
have filed your taxes, if you need to
pass a test on your rights, responsibilities and knowledge of Canada
prove your language skills

Depending on your situation, there may be additional requirements.
Find out if you’re eligible
Question: What is dual citizenship?
Answer: Every country decides whom it considers to be a citizen. If more than one country recognizes you as a citizen, you have dual citizenship.
You don’t apply for dual citizenship, and there is no related certificate. Canadians are allowed to take foreign citizenship while keeping their Canadian citizenship.
Ask the embassy of your country of citizenship about its rules before applying for Canadian citizenship.
For more information

Travelling as a dual citizen
Question: Do I become a Canadian citizen when I marry a Canadian?
Answer: No. Marrying a Canadian citizen doesn’t give you citizenship.
If you want to become a Canadian citizen, you must follow the same steps as everyone else. There isn’t a special process for spouses of Canadian citizens.
You must meet several requirements to apply for citizenship. You must be physically present in Canada for at least 1,095 days during the 5 years right before the date you applied. This includes time as a

permanent resident
temporary resident (lawfully authorized to remain in Canada)
protected person

Your Canadian spouse can sponsor you to become a permanent resident if you

don’t live in Canada, or
aren’t a permanent resident

You may apply for citizenship if you

are a permanent resident 
have been physically present in Canada long enough
meet the other requirements

There are different rules to determine if children of Canadians born outside Canada have Canadian citizenship.
For more information
Application processing times
Question: How much does it cost to apply for Canadian citizenship?
Answer: View our application fees list for adults and children under 18.
Question: I am a citizen of another country. Will I lose that citizenship if I become a Canadian?
Answer: Under Canadian law, you can be both a Canadian citizen and a citizen of another country.
However, some countries won’t let you keep their citizenship if you become a Canadian citizen.
The consulate or embassy of your other country of citizenship can tell you whether this applies to you.
Question: What happens if I fail the citizenship test?
Answer: Find out what to do if you fail the citizenship test.
Question: Is the citizenship test difficult?
Answer: The citizenship test covers the range of topics and subjects found in the citizenship study guide entitled Discover Canada: The Rights and Responsibilities of Citizenship. You should study this guide to prepare for the test. On the test, you can expect to see questions that ask about

facts and ideas presented in Discover Canada
your understanding of Canada’s history, symbols, institutions and values
the rights, responsibilities and privileges of citizenship
Question: How long will I wait between my citizenship test and the ceremony?
Answer: It will vary based on your situation and our current processing time.
Learn more about the wait time for your citizenship ceremony.
Question: After I apply for citizenship, how long will it be before I can take the test?
Answer: We’re now inviting applicants to take the citizenship test online.
In-person tests may also be available if you need an accommodation.
For the latest instructions, wait for and check your invitation.
Every application is different. The wait time for your test invitation depends on your situation and our current processing time.
For example, you may wait longer if your application is non-routine.

Send a complete application
To submit a complete application

all sections of the “Review before you submit” page in your account must have a “Ready” status (if applying online)
read the document checklist in the application package (if applying on paper)

Your wait time may be longer if you send an incomplete application.
Wait for your test invitation
You can’t take the test without an invitation.
When you check your application status, go to the “Citizenship test” section of the citizenship status tracker. If it shows “In progress”, that means

we have scheduled your test
you’ll get your invitation soon

You still have to wait for the invitation to arrive before you can take the test.
If you have an emergency
If you need to take the test sooner due to an emergency, check if you qualify for urgent processing.