tugrularas/irccfaq huggingface dataset:
Question: How do I get health-care services or treatment through the Interim Federal Health Program?
Answer: Follow these steps:

Find a health-care provider who is registered with Medavie Blue Cross.
    
Medavie Blue Cross is the company that manages Interim Federal Health Program (IFHP) claims. 
If your health-care provider isn’t registered with Medavie Blue Cross, they can easily register.


Show your IFHP eligibility document to your health-care provider before they treat you.
After you are treated, your health-care provider may give you a claim form. You must sign this form to prove you were given the health service or product.


Note:

Before using any services, ask if the provider takes part in the Interim Federal Health Program (IFHP) and agrees to send their bill to Medavie Blue Cross.
You don’t have to accept services from health-care providers who don’t take part in the IFHP. For example, if a pharmacy asks you to pay for medication, you can find another pharmacy that is registered with the IFHP.
If you go to a pharmacy that is not located in your province of residence (e.g. if you live in Ontario and request a prescription medication in Quebec), your claim may be rejected. Make sure that you tell us if you move to another province.
If you are eligible for coverage for the service or product under the IFHP, you won’t have to pay for it. 
If you pay a provider for a service or product that is covered by the IFHP, you won’t get any money back.
If you need a health-care service or product that isn’t covered you will have to pay for it.


Find out more about how to get health services and products.
Question: I am covered under the Interim Federal Health Program. Why did my health-care provider ask me to sign a form after I was treated?
Answer: After you are treated, your health-care provider may give you a claim form. You must sign this form to prove you received the health service or product.
If you are eligible for coverage for the service or product under the Interim Federal Health Program, you won’t have to pay for it.
Question: Why did I get a letter from Medavie Blue Cross after I had health services that were covered by the Interim Federal Health Program?
Answer: You may get a letter from Medavie Blue Cross asking you to confirm if you were given health services or products on a given date.
You should:

answer the question,
sign the letter, and
return it to Medavie Blue Cross.

This isn’t a bill. This will help to prevent fraud. Signing this letter won’t affect your health coverage or your immigration status.
Question: How do I register as a health-care provider with the Interim Federal Health Program?
Answer: You can register to become a health-care provider with the Interim Federal Health Program (IFHP) online or on paper (PDF, 335 KB). For detailed instructions on how to register, call Medavie Blue Cross at 1-888-614-1880.
Note: Pharmacies must register to become IFHP providers by calling Medavie Blue Cross. Once registered, pharmacies must contact their software vendors to update their carrier codes so that IFHP pharmacy claims can be submitted electronically to Medavie Blue Cross.
Each new registered provider will receive a complete kit including:

welcome letter,
claim forms,
direct deposit request form,
benefit grids, and
the IFHP Information Handbook for Health Care Professionals (PDF, 6.89 MB).
Question: How do I check patient eligibility for the Interim Federal Health Program?
Answer: To check your patient’s eligibility for the Interim Federal Health Program (IFHP) before you provide a service:

Ask for their eligibility document. This could be
  
an Interim Federal Health Certificate
a Refugee Protection Claimant Document
an Acknowledgement of Claim and Notice to Return for Interview Letter

Confirm their identity with:
  
an immigration document that has a photo
a government-issued identification that has a photo

Check their eligibility for IFHP using their identification number (the 8 to 10 digit number on their eligibility document) and by either 
  
calling Medavie Blue Cross
logging into the IFHP Secure Provider Web Portal


If you have questions about the types of benefits and services covered, you can also contact Medavie Blue Cross by

email: CIC_Inquiry@medavie.bluecross.ca
fax: 506-867-3841

To find out more about checking patient eligibility, see our quick reference guide (PDF, 242 KB). You can also see examples of IFHP eligibility documents in the IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB).
Question: How long does it take for a patient’s Interim Federal Health Program eligibility to show in the Medavie Blue Cross system?
Answer: It takes two business days for the Medavie Blue Cross system to show if a patient is eligible. Patients are still eligible during this period.
All Interim Federal Health Program (IFHP) clients are eligible for coverage starting on the date their IFHP eligibility document is issued.
If a patient requests services or products during this period, please follow these procedures, also found on the Medavie Provider website (PDF, 229 KB).
Question: What are the fee rates paid to health-care providers with the Interim Federal Health Program?
Answer: Rates for services/products provided are in line with:

provincial/territorial health insurance rates (where applicable),
usual or customary fees for a given service (where applicable), or
standard Interim Federal Health Program rates.

The IFHP Benefit Grids list the services and products covered. Benefits are subject to limits and maximum dollar amounts, and some benefits require special authorization from Medavie Blue Cross.
For more information, please consult the IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB).
Question: As a health-care provider, can I ask Interim Federal Health Program clients to pay for a service?
Answer: No. Health-care providers may not charge the Interim Federal Health Program (IFHP) clients for covered services.
For more information on the IFHP, see the Medavie Blue Cross guides:

IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB)
Quick Reference Guide – Verify Patient Coverage (PDF, 242 KB)
Secure Web Portal and Electronic Claims Submissions Service Guide (October 2011) (PDF, 3.1 MB)
Electronic Dental Claims Quick Reference Guide (PDF, 166 KB)
Claims Procedures for Point of Sale (POS) Claims Transmissions (PDF, 229 KB)
Question: Should I book flights to Canada for refugees I’m sponsoring?
Answer: We will issue permanent resident visas to refugees who we accept to be resettled to Canada. 
 The International Organization for Migration (IOM) usually arranges commercial flights to Canada, as they first need to get any exit permits required by the host country.
 You should not book flights from countries that require exit permits. The IOM is our recognized partner and is best placed to complete this process. 
 The IOM also gives an orientation to Canada and will give Canadian border services details about the refugees and their flights. This makes the refugees’ arrival in Canada go more smoothly.
Question: Why can’t you fly Syrian refugees to Canada faster?
Answer: When we resettled the first 25,000 Syrian refugees, we chartered flights to bring them here quickly.
That effort taught us that refugees need time to get their affairs in order after their interview and health/security screening. This helps them be ready to leave. 
We also learned that refugees benefit from orientation information before they leave. We give this standard information to most refugees to prepare them for life in Canada. 
The new timeframe lets us do both of these things. We no longer need government-organized charter flights.
We expect Syrian refugees with private sponsorship applications received before March 31, 2016 to arrive about 3-6 months after the interview.
This is a reasonable amount of time to complete all steps set out above. We must also factor in time to get exit permissions and for travel documents to be in order.
This plan addresses refugees’ needs and gives sponsors a predictable pace of arrivals.
Question: How do I reset my password for the online payment system?
Answer: To reset your password:

Go to the “Manage account” section of your payment account.
Select “Forgot your password,” enter your email address and then “continue.”
Answer the challenge questions and choose a new password.

If you forgot the answers to your challenge questions, you will have to create a new account. You won’t be able to access your previous receipts online but you can request a copy from us.
If you applied online and can’t remember your password, see: What do I do if I lost my GCKey username or password?
Question: Can I leave and come back to Canada if I have a work permit?
Answer: Yes. However, a work permit isn’t a travel  document. It doesn’t give you the right to travel to Canada. Along with your  permit, you need either:

a temporary resident visa or
an Electronic  Travel Authorization (eTA)

Having an eTA or a visa, along with your work permit, doesn’t guarantee  that we will let you back into Canada. You must show the border services  officer that you meet all the requirements before we will let you re-enter.
Read more about travelling while you are a temporary worker.
Question: I am from a visa-exempt country and want to study in Canada for less than six months. Do I need an eTA?
Answer: You need  to apply for an  eTA if you are from a visa-exempt  country and  plan to travel to Canada by air.
You don’t need an eTA if you plan to travel by car, bus,  train or boat (including cruise ships).
Note: you don’t need a study permit to study in Canada for  less than 6 months.
Find  out about study permit  requirements.
Question: If I need the documents I mailed in, how will you return them to me if IRCC isn’t using Canada Post mail services?
Answer: If you want us to  return your documents to you before Immigration, Refugees and Citizenship  Canada resumes using Canada Post mail service, you can provide us with a  prepaid envelope from an alternate courier supplier. You must include your  case-related details so we can retrieve your file. The unused pre-paid Canada  Post envelope you included with your application will be returned to you.
Question: I’m in the Express Entry pool. How can I look for a job in Canada?
Answer: Note: As of June 6, 2017, It is now optional to create a Job Match account with Job Bank.

To start your job search, you can

create a Job Match account with Canada’s Job Bank
promote yourself to employers in Canada using private sector job boards

You can use both while you are in the Express Entry pool. Once you come to Canada, you can keep using these services if you still need to find a job.
Job Bank
A Job Match account with Job Bank is an easy, online tool to help match you with employers looking for workers with your skills. To do so:

go to the Job Match sign-in page
click the “Sign up now!” button
read the privacy notice and click “I agree” if you agree
follow the instructions to create an account

You will need your Express Entry profile number and job seeker validation code to create a Job Match account.
Job boards
Private-sector job boards are online services that advertise jobs and give you tools for finding work. Some are free and others cost a small fee. Research to find one that suits you.
Question: Can I be eligible for more than one program under Express Entry?
Answer: Yes.  Depending on the information in your profile, you may be eligible for more than  one program through Express Entry.
In  that case, you will be invited to apply for one program based on this order:

Canadian Experience Class  (CEC),
Federal Skilled Worker  Program (FSWP), then
Federal Skilled Trades Program  (FSTP).

For  example:

If you met the criteria  for all three programs, the system would send you an invitation to apply for  the CEC.
If you met the criteria  for CEC and FSWP, you would also get an invitation to apply under the CEC.
If you met the criteria for  FSWP and FSTP, you would get an invitation to apply under FSWP.

You  can’t choose which program you are invited to apply for. The system will sort  profiles based on the information you enter.
If you decline the  invitation, the system will not re-invite you under the next program. You will  go back in the pool, and if we invite you again, the same order will apply.
Question: My sponsor asked me to pay money toward the processing of my refugee application. Should I pay?
Answer: No one should ask you for any money to cover the cost of your sponsorship. You do not have to pay anyone to process your application.
Note: Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
Question: My sponsor says they will guarantee that the Canadian government will accept my refugee application. Is that true?
Answer: No one can guarantee that we will accept your application. Not your sponsor, nor anyone you hire to help, such as a consultant. Only a Canadian visa officer can make that decision.
There are also other requirements, such as medical and security checks, that you must meet before we can approve your application.
Question: I am a privately sponsored refugee. My sponsor has asked me to pay money to support myself in Canada. Should I pay?
Answer: No, you do not have to pay.
Being a privately sponsored refugee means that a group of people in Canada has volunteered to help you adjust to life here. Your sponsorship group will help you find a place to live, give you food and clothing and financial support. They have made a commitment to support you for one year after you arrive in Canada or until you can support yourself, whichever comes first.
However, sometimes there are refugees who come to Canada with their own money. If you have the money and are able to support yourself, your sponsor may expect you to contribute to your own settlement costs. This could be from funds you’ve brought to Canada or money you earn during your sponsorship period.
Sponsors will support refugees who need the financial support.
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
Question: I am coming to Canada as a privately sponsored refugee, and I am bringing some of my own money with me. Does my sponsor get any of this money?
Answer: No, you do not need to make any payment for your sponsorship application. However, after you arrive in Canada, sponsors may expect you to contribute to your own settlement costs from the funds you bring with you.
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
Question: Does the Government of Canada ask private sponsors to collect money from me or my relatives to fund my sponsorship or settlement in Canada?
Answer: No, the Government of Canada does not charge or collect application fees for refugees to be resettled.
Notices asking you to deposit money that will later be refunded are false. They do not come from the Government of Canada.
Question: What should I do if I already paid someone money to cover the cost of my refugee sponsorship?
Answer: You should contact the person you gave your money to and ask them to return it right away. 
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
Question: What can I expect from my sponsor after I travel to Canada as a refugee?
Answer: When you arrive in Canada, your sponsor will welcome you at the airport and help you get settled.
Your sponsor will find a place for you to stay, such as an apartment, house or hotel. Depending on what your sponsor has arranged, this may be a temporary place for you to stay for your first weeks in Canada or a place where you may stay for a much longer period. They will also give you food and clothing.
Your sponsor will answer questions about life in Canada and help you with things such as

covering the cost of food, rent and household utilities as well as other day-to-day living expenses
providing clothing, furniture and other household goods (some items may be new and some may be donated by people in your sponsorship group)
finding an interpreter if you need one
choosing a family doctor and dentist
applying for provincial health-care coverage and a social insurance number
enrolling children in school and adults in language training
introducing you to people with personal interests similar to yours
explaining banking services and transportation, etc. and
helping you look for a job.

Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
Question: My sponsor isn’t providing me with the support you said I should receive. What should I do?
Answer: Your sponsor is responsible for supporting you during your first year in Canada or until you can support yourself, whichever comes first.
Support includes financial and settlement assistance. This includes things like furniture, household goods and clothing.
Find out more about what sponsors are responsible for:

Fact sheet: The Rights of Privately Sponsored Refugees (PDF, 613 KB)
Fact sheet: Sponsorship Disputes and Breakdowns (PDF, 957 KB)

If you’re not getting this kind of support from your sponsor, you should tell us right away so that we can look into your situation. Contact us

by phone at 1-888-242-2100
by email at IRCC.PSRCaseReview-RevuedecasPSR.IRCC@cic.gc.ca

Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
Question: How many privately sponsored refugees does Canada accept each year?
Answer: The number of privately sponsored refugees who can arrive in Canada each year is set out in the Annual Immigration Levels Plan.
The department also sets a cap each year on the number of applications that we will accept from Sponsorship Agreement Holders.
Question: How many applications for privately sponsored refugees does Canada accept each year?
Answer: There is an annual cap on the number of new sponsorship applications that Sponsorship Agreement Holders can submit each year.
This cap does not affect the number of refugees we admit each year. That number is set out in the Annual Immigration Levels Plan.
Before 2012, we did not limit the number of new applications that sponsors could submit. As a result, we received more applications than we could process in a given year. This created large inventories and increased processing times.
In 2012, we began limiting the number of new applications we will accept each year. This is meant to reduce wait times, and visa offices are working through these large inventories.
Caps are set out annually and are shared directly with Sponsorship Agreement Holders so that they know how many applications they can submit.
Question: I submitted the documents for my eTA application but I haven’t heard anything yet. Can I still travel to Canada?
Answer: No. eTA is a mandatory entry requirement. You should not travel to Canada until a decision is made on your application.
If you are leaving for Canada soon, you may want to reschedule your flight.
If you decide to travel to Canada while your application is still being assessed, you will be prevented from boarding your flight to Canada.
Question: Does the Interim Federal Health Program offer co-payment arrangements with other insurance plans or programs?
Answer: No. The IFHP is a payer of last resort, meaning that it provides benefits to those who lack public health insurance or comprehensive private health insurance.
The IFHP does not cover the cost of health-care services or products that a person may claim (even in part) under a public or private health insurance plan. The IFHP does not coordinate benefits with other insurance plans/programs so co-payments aren’t possible.
Question: I've applied to extend my study permit. Can I travel outside Canada and be able to return?
Answer: Yes. You can leave Canada and return as long as your visitor visa or Electronic Travel Authorization (eTA) is still valid. If your visitor visa or eTA is expired, you must apply for and receive a new one before you leave.
Exception
There’s only one exception to this. You may be able to re-enter Canada with an expired visitor visa (not an expired eTA) if:

you only visit the United States or St. Pierre and Miquelon and
you return to Canada before your study permit expires.

When you return to Canada
If your study permit is still valid, or we extended your permit while you were away, we may let you enter as a student.
If we’re still processing your study permit extension, we may let you enter as a visitor. In this case, you can’t study until you get your extended study permit. The officer at the port of entry may also ask you to prove you have enough money to support yourself in Canada.
A border officer may have some questions for you when you arrive back in Canada. If the officer believes there’s reason to refuse your re-entry, you won’t be able to re-enter Canada. The officer may ask you for a copy of your extension application, the fee payment receipt, or any other document to prove you applied for an extension.
If you’re from the United States, Greenland or St. Pierre and Miquelon
You can re-apply for a new study permit and pay the fees at the port of entry if you’re a:

citizen or a permanent resident of the U.S.
resident of Greenland, or
resident of St. Pierre and Miquelon.

Doing this means you’ll get your study permit faster. Once you’re in Canada, you must withdraw your previous application to extend your study permit. Use our web form and select ‘Withdrawal of application’ under Type of application/enquiry.