Task-oriented dialogue about: hotel

Could you help me find a 3 star guesthouse?
The Bridge Guest House is 3 stars and located in the south. Would you like me to book it?
It should be in the north, not south.
I am sorry about that,I have 2 in the north alpha-milton guest house,and hamilton lodge. Would you like a booking at either of them?
Either one. Could you make a booking for 5 people starting Wednesday for 4 nights
Ok I have made you a booking at the Alpha-milton guest house for 4 nights starting Wednesday for 5 people.
Great. Can you give me a reference number please?
Sorry, the system must have glitched. I wasn't able to get you that booking, but I got you a room at Hamilton Lodge. Your Reference number is: 24FROWCO .
Okay great. That is all I need need thank you.
Have a great day!